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TABLE  
OF CONTENTS
Letter of the Chief Executive Officer	
	
	
04
CSR Indicators 	
	
	
	
	
	
06
SOLUTIONS 30 identity	
	
        08
Mission	
	
	
	
	
	
	
11
Values		
	
	
	
	
	
	
11
A history of dynamic and profitable growth	
	
12
Markets served	
	
	
	
	
	
16
Business segments		
	
	
	
	
18
Telecom	
	
	
	
	
	
	
20
Energy	
	
	
	
	
	
	
22
IT Solutions	 	
	
	
	
	
	
26
IoT and Smart Cities		
	
	
	
	
28
Retail	 	
	
	
	
	
	
	
30
Security	
	
	
	
	
	
	
31
Business model	
	
	
	
	
	
32
Strategy driven by structural trends	
	
	
32
Favouring local communities	
	
	
	
36
Towards a sustainable and accessible future	
	
38
Responding to COVID 19	 	
	
	
	
40
Sustainability at SOLUTIONS 30		
	
	
41
Materiality analysis	 	
	
	
	
	
42
Materiality matrix	
	
	
	
	
	
43
Material issues and management approach	
	
44
Stakeholders engagement		
	
	
	
50
Economic value generated and distributed	
	
54
Contribution to United Nations Sustainability Goals	
56
Commitment to the Global Compact	
	
	
58
Governance, ethics and integrity	
	
	
61
Corporate governance	
	
	
	
	
61
Sustainability governance	 	
	
	
	
64
QHSE and Information Security Management Systems	 65
Ethics		
	
	
	
	
	
	
68
ESG ratings	 	
	
	
	
	
	
70
Social aspects	
	
	
	
        72
Human capital	
	
	
	
	
	
74
Company workforce		
	
	
	
	
76
Youth employment	 	
	
	
	
	
79
Training and performance appraisal	
	
	
80
Occupational health and safety	
	
	
	
82
Employee well-being	
	
	
	
	
84
Equal opportunities		
	
	
	
	
86
Value chain management		
	
	
	
88
Customer satisfaction 	
	
	
	
	
88
Ethical supply chain management		
	
	
90
Corporate citizenship	
	
	
	
	
92
Environmental aspects	
	
        94
Environmental commitment	
	
	
	
96
Sustainable mobility		
	
	
	
	
97
Energy efficiency	
	
	
	
	
             99
Reduction of carbon footprint	
	
	
            101
Waste, reuse and recycling		
	
	
            103
Methodological note	
	
	
	
            104
GRI Content Index	 	
	
	
	
            107
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SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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LETTER OF THE  
CHIEF EXECUTIVE OFFICER
In 2020, SOLUTIONS 30 celebrated its 15th 
year of public trading with the admission 
for listing on the regulated Euronext Paris 
market, an important milestone in the 
Group’s great story of growth.
As a fast-moving company consolidating 
its strategy and preparing for the future, 
we have become more and more aware 
that value creation is not measured only in 
financial terms.
For these reasons - and considering the 
growing demand for transparency in non-
financial reporting - we have decided to 
formalise our commitment in this area. The 
result is this, our first Sustainability Report, 
which comes in addition to our obligations 
and responsibilities as a business player.
In our first Sustainability Report we have 
concentrated on defining the key areas 
of our Corporate Social Responsibility 
commitments: environmental, social and 
economic. The report content has been 
defined in accordance with the GRI principle 
of materiality to cover the topics that reflect 
the significant impacts of our organisation.
The commitments we have identified 
through our materiality analysis are focused 
and targeted in order to measure the real 
impact of our activities with a pragmatic and 
concrete approach. 
2020 was a time of extraordinary turbulence 
due to the COVID-19 pandemic and showed 
us how our business can help make and keep 
technology accessible to everyone even 
in critical situations. This is just one of the 
aspects of our business that are relevant 
from a CSR point of view.
For SOLUTIONS 30, Sustainability starts with 
customer satisfaction and develops through 
a strategy of profitable and continuous 
growth designed to increase our ability to 
manage and maximise our own non-financial 
risks.
Sustainability applies not only to what we 
do, but also to how we do it. This report 
will act as a benchmark as we develop our 
processes and methodology in the coming 
years.
GIANBEPPI FORTIS
For SOLUTIONS 30, 
Sustainability starts with 
customer satisfaction and 
develops through a strategy 
of profitable and continuous 
growth designed to increase 
our ability to manage and 
maximise our own non-
financial risks.
CEO of SOLUTIONS 30 Group
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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Governance
100%  
Independent members  
with experience   
99%  
Attendance rate  
(average) - p. 63
4 years 
Seniority (average)    
100%  
Members with experience
• in the sectors in which the Group operates
• in international groups
Environmental (2019 vs 2020)
REDUCTION IN
ELECTRICITY CONSUMPTION
DECREASE IN  
TOTAL ENERGY INTENSITY
REDUCTION IN INDIRECT GHG EMISSIONS  
ARISING FROM ELECTRICITY CONSUMPTION
DECREASE IN TOTAL GHG  
EMISSION INTENSITY
Social (2019 vs 2020)
CLIENT CHURN RATE  
TOP 80% 
GROWTH IN AVERAGE NUMBER  
OF EMPLOYEES 
GROWTH IN WORKFORCE  
< 30 YEARS OLD  
GROWTH IN OPEN-ENDED  
CONTRACTS
CSR INDICATORS
-8.0% (-1,475 GJ)
P. 99
-10.6% (GJ per M € revenue)
P. 99
-4.8% (-32.3 tCO2e) 
P. 99 
-12.6% (tCO2e per M € revenue) 
P. 99
0 
P. 89
+17.1% (7,236 employees) 
P. 76 
+5.3% (1,427 employees) 
P. 77
+18.7% (6,328 employees) 
P. 78
SUPERVISORY BOARD AND COMMITTEES: 
P.63

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2003
GROUP FOUNDATION
€ 819.3 mln
REVENUE
ACCESSIBILITY  
AND SUSTAINABILITY  
TWO MAIN PILLARS OF 
SOLUTIONS 30 MISSION
•	 Business segments
•	 Business model
•	 Sustainability at SOLUTIONS 30
•	 Governance, ethics and integrity
SOLUTIONS 30 
IDENTITY
01

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With more than 30 million service calls 
handled since it was founded and a network 
of more than 15,700 service engineers, 
SOLUTIONS 30 delivers digital support 
solutions to end users, both individuals 
and professionals, mostly on behalf of 
REVENUE 
GEOGRAPHICAL 
REGIONS
SERVICE  
ENGINEERS 
SHAREHOLDERS
EMPLOYEES
SOLUTIONS 30 is the leading 
European provider of support 
solutions for new digital and 
energy transition technologies.
larger telecom and digital OEM companies. 
Customers include telecom operators 
for high-speed broadband installation 
and assistance services, utility companies 
for the installation and maintenance of 
smart meters and energy-related devices, 
and retail companies of all sizes for the 
installation and servicing of payment 
systems and POS terminals. The range of 
services offered grows day by day. 
Whenever new digital technologies enter 
the market, SOLUTIONS 30 makes sure it 
comes up with the right solutions for them.
€ 819.3 
2 million
16%
7
15,700
35,000  
7,311 
Households  
connected to 
fibre optic
million compared to 
€691.4 million in 2019  
(+18.5% vs. 2019)
(+15%)  
at 31/12/2020, compared 
to 6,330 at 31/12/2019
Proportion of business 
intended to provide better 
infrastructure and support 
energy transition
Proportion of 
revenue arising from 
green activities
(internal estimate)
where 
SOLUTIONS 30  
is present
87%
Key numbers
Ownership
SOLUTIONS 30 SE is listed on Euronext 
Paris, Compartment A. The share capital 
of SOLUTIONS 30 consists of 107,127,984 
shares.
INDEXES
SBF120, CAC Mid 60, CAC PME, MSCI Europe 
ex-UK Small Cap.
Values 
Mission 
Combining accessibility with sustainability
SOLUTIONS 30’s mission is based on two 
main pillars: to make the technological 
developments that are transforming 
people’s daily lives accessible to everyone, 
even in critical situations, and to enable 
energy transition, in order to reduce the 
environmental impact.
•	
Commitment
To sustainability, customer satisfaction, 
value creation and a more connected world
•	
Agility
For greater efficiency and the ability to 
adapt quickly to customers demand in an 
ever changing world
•	
Entrepreneurship
Autonomy and responsibility are key in the 
organisation
•	
Proximity
To customers and partners in order to build 
strong relationships and establish trust
•	
Professionalism
Includes training & skills, integrity & ethics, 
and generates excellent performance
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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Created in 2003, the SOLUTIONS 30 Group 
reported revenue of €819.3 million in 2020. 
2003-2007 
A NATIONAL PLAYER MAINLY ACTIVE 
IN INFORMATION TECHNOLOGY AND 
TELECOMMUNICATIONS 
PC30, the company that eventually became 
the SOLUTIONS 30 Group, was founded 
in France in 2003 to offer solutions to 
help internet service providers (ISPs) 
and other telecommunications players 
optimise installation, maintenance, and 
support services for modems, personal 
computers, and routers. To finance its 
growth, the company went public in 2005 
on the Euronext Marché Libre in Paris (now 
Euronext Access).  
Between 2005 and 2007, in a market that 
was undergoing a restructuring, PC30 
signed its first partnerships with major 
French ISPs (Alice, Orange, 9 Telecom, Club-
Internet, etc.), who wanted to outsource 
their user service activities. Its revenue grew 
exponentially, and in 2007, just 4 years after 
its creation, it reported €30.1 million in 
revenue.
2008-2014 
INTERNATIONAL EXPANSION AND 
SERVICE DEVELOPMENT FOR NEW 
MARKETS
While its competitors sought to move up 
the value chain by providing IT services, 
PC30 focused on its existing range of rapid-
response multi-technology services and on 
expanding into new business sectors and 
geographical markets. In 2008, it established 
its first international subsidiary in Italy. In 
2009, PC30 ramped up its international 
expansion by establishing itself in the 
Benelux region and focusing on new 
business segments. The energy sector was 
the primary focus at a time when France 
was announcing a massive plan for the 
installation of next-generation electricity 
meters. 
In 2010, with €54.7 million in revenue, 
PC30 became SOLUTIONS 30, highlighting 
its ability to offer its customers integrated 
solutions. SOLUTIONS 30 shares were 
transferred to Alternext (now Euronext 
Growth). 
The Group continued to develop, growing 
both organically and through acquisitions. It 
gradually positioned itself as the centre of a 
highly fragmented market. Its objective was 
to reach critical mass as quickly as possible, 
in order to build a dense service engineer 
network, maximise economies of scale, and 
amplify the profitability of its model. 
2015-2020 
ACCELERATED GROWTH, BIRTH OF A 
RAPID-RESPONSE SERVICE CHAMPION
In 2015, SOLUTIONS 30 entered a period 
of particularly rapid growth, signing two 
major contracts in France: for the roll-out 
of, respectively, smart electricity meters 
and ultra-high-speed internet (optical fibre). 
The Group grew at an average annual rate 
of more than 45%, with revenue rising from 
€125.2 million in 2015 to €819.3 million in 
2020. This dynamic and profitable growth 
allowed SOLUTIONS 30 to accelerate its 
expansion abroad. 
In 2017, the Group made some strategic 
acquisitions in Germany and won a bid to 
take over the service business of Belgian 
cable service provider Telenet on an 
outsourcing basis, a contract worth €70 
million annually that enabled it to reach a 
critical size in the Benelux region. 
At the same time, SOLUTIONS 30 
consolidated its growth in Italy and Spain. In 
2019, it expanded into Poland by acquiring 
two companies with combined revenue of 
€21 million.
In 2020, against the backdrop of an 
unprecedented health crisis, SOLUTIONS 
30 demonstrated the resilience of its 
business model, its operational and financial 
flexibility, and its ability to seize new 
opportunities, particularly in the telecoms 
sector. In July, the company’s shares were 
transferred to Compartment A of the 
Euronext Paris exchange, and SOLUTIONS 
30 was admitted to the SBF 120 index 
in September. In December, the Group 
expanded into the United Kingdom with the 
acquisition of Comvergent, a company that 
had developed a range of multi-technical 
services for installing and maintaining 
mobile networks. 
A history of dynamic and profitable growth
30.1
2007
2003 
CREATION
2005 
EURONEXT 
ACCESS
2008
36.2
2009
44.9
2010
54.7
2011
63.8
2012
77.1
2013
94.2
2014
111.7
2015
125.2
2016
191.8
2017
274.5
2018
457.9
2019
2020
691.4
819.3
Revenue x 1.8
Revenue x 2.3
Revenue x 2.2
CONTINUOUS AND SUSTAINED GROWTH
Over the last 17 years, SOLUTIONS 30 has become a European leader in rapid-response multi-
technology services.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
SIGNIFICANT EVENTS IN 2020
•	
COVID-19: making accessibility a powerful ally against the pandemic 
•	
Transfer to Euronext Paris                                    
•	
Admission to the SBF 120 index              
•	
Expansion in the United Kingdom
•	
Roll-out of the SOLUTIONS 30 Academy global e-learning platform
•	
Eco and Safe Driving Training at global level
•	
Application to join the UN Global Compact

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Markets served 
The Group headquarters are located at 3 rue 
de la Reine, L2418 Luxembourg.
Since its creation in 2003, SOLUTIONS 30 
has worked to achieve critical size in every 
area where it operates and become one 
of the top three players, securing a strong 
position from which it can fully leverage its 
competitive advantages.
The Group is active in seven geographical 
regions: France, Italy, the Iberian Peninsula, 
Germany, Benelux, Poland and, since the end 
of 2020, the United Kingdom.
The Group is active in seven 
geographical regions: France, 
Italy, Iberian Peninsula, 
Germany, Benelux, Poland 
and, since the end of 2020, 
the United Kingdom.
7
GEOGRAPHICAL REGIONS
Iberian Peninsula
United Kingdom
Benelux
Germany
Poland
Italy
France
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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BUSINESS SEGMENTS
Building the future, now
85% of SOLUTIONS 30 
business focuses on enabling 
digital transformation and 
energy transition.
SOLUTIONS 30’s service engineers help 
improve telecommunications infrastructure 
and play a key role in energy transition and 
energy efficiency. The spread of COVID-19 
has accelerated adoption of digital 
technologies and this rapid migration driven 
by the pandemic will continue into the 
recovery.
As European leader in rapid-response 
multi-technical services, SOLUTIONS 30 
is a key player in this disruptive scenario, 
contributing to sustainable development, as 
well as to inclusive growth and job creation.
The Group connects businesses and 
individuals to networks, installs and 
maintains digital equipment and supports 
end users. It helps its customers, often large 
international groups, outsource non-core 
but strategically important service activities, 
enabling them to shorten technology 
roll-out times and provide end users with 
effective support.
SOLUTIONS 30 offers a complete range 
of rapid-response multi-technical services, 
which are currently available across six 
business segments: Telecom, Energy, IT, 
Retail, Security and Internet of Things. 
UNITED NATIONS SUSTAINABLE 
DEVELOPMENT GOALS 
On 25 September 2015, the United 
Nations approved the Global Agenda 
for Sustainable Development and 17 
Sustainable Development Goals (SDGs) 
to be achieved by 2030. The Agenda 
requires significant commitment from 
all members of society, including 
the corporate sector. SOLUTIONS 30 
has identified how its business can 
contribute to the achievement of some 
SDGs through operations in its six 
business segments.
TELECOM
Services for high-speed 
internet connections  
& communications.
RETAIL
Expertise on installation 
and maintenance of 
payment terminals 
(POS) & cash machines.
IoT
Installation and 
maintenance of 
connected devices, an 
“ideas incubator”.
ENERGY
Services for smart 
meters, smart grids  
& smart buildings.
IT
Installation and 
maintenance support for 
IT hardware, infrastructure  
& processes.
SECURITY
Technical support for 
security and safety 
installations, systems  
& equipment.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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TELECOM
Telecom 
In 2003 SOLUTIONS 30 began operations 
in the telecommunications sector, helping 
individuals connect to the internet just as 
ADSL technology was being rolled out.
One of the Group’s main assets is its service 
engineers: about 15,700 experts working 
at individuals’ homes or offices on behalf of 
SOLUTIONS 30 customers. 
Since the Group is growing constantly, 
recruitment and training are essential.
SOLUTIONS 30 is committed to recruiting 
young people even if they have no 
professional expertise, to teach them a new 
job and provide them with professional 
technical training and career opportunities.
The sector is constantly expanding: in 
France, where the SOLUTIONS 30 market 
share has reached 30%, FTTH deployment 
is accelerating, with positive impacts for 
recruiting and training. In 2020 the Group 
was selected by Konnect, an entity of the 
Eutelsat Group (Euronext Paris: ETL), to 
roll out its new ultra-high-speed satellite 
internet access to the general public. Under 
the agreement, SOLUTIONS 30 will carry out 
all installation services, allowing Konnect 
to guarantee professional, uniform, and 
standardised installation in the European 
countries where its offer is marketed.
In Italy, SOLUTIONS 30 has signed a €210 
million contract with TIM (Telecom Italia), to 
deploy its FTTH network in Piedmont and 
the Aosta Valley. The 5-year contract is part 
of the vast project to create a single fibre-
optic network in Italy. It will be operated by 
an alliance led by SOLUTIONS 30 who will 
provide 60% of services.
In Poland the Group has been selected 
by Orange Poland as partner for the 
roll-out of its mobile infrastructure. 
SOLUTIONS 30 supports Orange Poland in 
the central part of the country, extending 
the current relationship, centred around 
the maintenance of existing users and 
deployment of fibre-based broadband 
internet, to a new strategic activity on the 
Polish market. 
OF NEW HIRES IN 2020
PROPORTION OF REVENUE ARISING  
FROM THIS SECTOR
YOUNG PEOPLE <30 
TELECOM SECTOR
38.4%
75.7%

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ENERGY
Energy
Together with its connected-city business, 
SOLUTIONS 30’s energy 
sector represents the 16% 
share of Group revenue from 
green activities.
SMART METERS TO REDUCE ENERGY 
CONSUMPTION
Smart meters help users monitor and reduce 
energy usage, making it possible to integrate 
various sources of renewable energy. The 
European Union estimates that energy 
consumption is reduced by 3% after the 
installation of a smart meter. 
SOLUTIONS 30 provides smart-meter 
installation and maintenance services, 
particularly in France, where it has installed 
around 25% of all electricity smart meters 
on behalf of Enedis, as one of its leading 
partners. The annual roll-out rate is now 
naturally decreasing, and most installations 
are taking place in less densely populated 
areas. The revenue generated by this activity 
reached a peak in 2019 and its share of 
overall Group revenue should now begin to 
decline without impacting profitability.
Smart meters are also being rolled out in 
Germany, where the Group has signed a 
contract with the country’s leading energy 
company. 
In 2020, Unit-T, a Belgian 70%-owned 
subsidiary of SOLUTIONS 30, won a major 
contract with Fluvius, the Flemish electricity 
and gas distribution operator. The 4-year 
contract covers the installation of 40% of 
the 4.3 million smart meters that Fluvius 
intends to replace.
So far more than half a million smart meters 
have been replaced in Italy too.
At Group level, smart meter installation 
account for 7.8% of total revenue.
ENERGY SECTOR
PROPORTION OF REVENUE ARISING  
FROM GREEN ACTIVITIES 
16.0%

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
INSTALLATION OF EV CHARGING 
STATIONS TO SUPPORT THE 
DEVELOPMENT OF E-MOBILITY
Electric vehicles are a promising technology 
for a significant reduction in the 
environmental impact of road transport 
and an important element in cutting CO2 
emissions as well as emissions of pollutants 
and noise. The main impact comes from 
passenger cars and light commercial 
vehicles.  
The Group has signed its first service 
contracts in this sector. In Italy, for example, 
it partners with the Enel energy supplier, 
providing maintenance services for existing 
facilities. 
It is also EDF’s primary partner for the roll-
out of its “electric mobility plan” in Europe, 
and will play an important role in installing 
and maintaining charging stations for homes 
and small businesses. 
The Group has also signed a pan-European 
partnership with Alfen, a charging station 
manufacturer, and with EV Box, an Engie 
subsidiary that provides electric vehicle 
charging solutions. 
In France, SOLUTIONS 30 works with HP to 
provide low (to zero) emission IT services to 
the Mairie de Paris.
Finally, SOLUTIONS 30 works with oil 
companies and car manufacturers who 
intend to install charging stations at their 
gas stations, car dealerships or at customer 
sites. It also has a strong position with the 
major suppliers of charging infrastructure 
for homes and offices.
RENEWABLE ENERGY AND ADAPTATION 
OF ELECTRICAL GRIDS
A sustainable energy transition calls 
for greater energy efficiency, load 
management, reduced emissions and 
increased integration of renewable energy 
sources. Electrical grids help improve 
flexibility, security, reliability, efficiency, 
and the safety of the electricity sector in 
a country. Through its large network of 
professional service engineers, SOLUTIONS 
30 is able to assist energy companies across 
Europe as they adapt their electricity grids 
to handle multiple energy sources including 
renewable energy.
By deploying smart 
meters to better 
predict and control 
energy consumption, 
installing EV charging 
stations to support 
the development 
of e-Mobility and 
adapting electricity grids to multiple sources 
of energy, including renewable energy, the 
Group contributes concretely to energy 
efficiency.
While smart meters encourage end users to 
be more energy efficient, thus potentially 
lowering energy demand, smart grids 
improve the efficiency of the overall energy 
sector. Smart solutions empower consumers 
and allow them to play an active role in 
reducing environmental impact.
Electric vehicles are a promising 
technology for a significant 
reduction in the environmental 
impact of road transport and an 
important element in cutting CO2 
emissions

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IT SOLUTIONS
IT Solutions
Since 2003 SOLUTIONS 30 has installed and 
maintained IT hardware and infrastructure 
for large companies as well as individuals 
and small businesses. Thanks to its skills and 
extensive technical expertise, the Group 
ensures high quality of service and cost 
optimisation. 
As operator of one 
of the largest service 
engineer networks in 
Europe, SOLUTIONS 
30 was able to 
cope successfully 
with the needs that 
emerged during 
the COVID-19 pandemic, ensuring service 
continuity and the health and safety of its 
employees and customers. This has become 
a paramount concern since the onset of the 
pandemic, with IT infrastructure providing 
critical support for people, institutions and 
companies.
SERVICE ENGINEERS 
CALL-OUTS A DAY
15,700
60,000

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29
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29
IOT and Smart Cities
IoT and Smart Cities
The Group is involved in the installation and 
maintenance of connected objects, such as 
home automation products. Smart homes 
are an important source of growth for the 
Group, which will benefit from the increase in 
the number of connected objects inside the 
home. 
A key activity in this field is the installation 
and maintenance of connected objects 
related to the health sector, an activity that 
will become more important over the coming 
years.
The rise of the Internet of Things has created 
significant growth potential for SOLUTIONS 
30, since any connected object requires 
physical installation and maintenance.
Industry 4.0, 
smart cities, smart 
buildings, smart 
homes, autonomous 
vehicles and health 
connectivity are all 
concepts that are 
beginning to take 
shape as the underlying technologies become 
more affordable and more widely available.
SMART AND ACCESSIBLE CITIES
Since SOLUTIONS 30’s core business is closely 
related to digital innovation, it is working 
to strengthen its position in the 5G market 
segment, through its relationships with the 
main players on the telecommunications 
market. 
Smart, connected cities have emerged as a 
possible solution to sustainability problems 
and are considered vital for a sustainable 
future. Accessibility is a quality-of-life 
element of universal interest and a right 
of all citizens (United Nations, 2006), and 
the implementation of appropriate urban 
design solutions is therefore one of the main 
challenges for Smart Cities. More connected 
cities will require the roll-out of 5G, a market 
segment where SOLUTIONS 30 can make 
the difference in building resilient and more 
accessible cities.
In Italy, SOLUTIONS 30 is working for Enel X 
on the installation and maintenance of public 
lighting systems, carrying out regulatory, 
technological and energy upgrades to 
contribute to the development of increasingly 
sustainable smart-cities.
In Benelux, SOLUTIONS 30 has launched 
smart city projects with Cegeka, mainly 
related to signage for public parking lots, IoT, 
parking barriers, etc. 
VALUE OF THE EUROPEAN IOT MARKET1
168 billion euros
1 IDC (International Data Corporation),  Worldwide Internet of 
Things Spending Guide, June 2020

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31
Retail 
Under the brand name Money30, the 
SOLUTIONS 30 retail unit provides service 
for large accounts and corporate clients as 
well as for small merchants. It handles the 
installation and maintenance of payment 
terminals and any other equipment used 
to make or collect payments, as well as 
the installation and maintenance of digital 
point-of-sale equipment. The unit’s growth 
is driven by the digitalisation of points of 
sale and by retailers’ 
need to constantly 
streamline the 
customer experience.
The sector accounts 
for approximately 
1.3% of Group 
revenue.
RETAIL
Security 
SOLUTIONS 30 works on behalf of alarm 
and video surveillance system suppliers, 
installing and maintaining interconnected 
equipment (alarms, sensors, cameras and 
access control boxes).
Two main trends are emerging in the 
security sector: use of existing technology 
to deliver 
environmental 
benefits and 
integration of newer 
technologies, such 
as sensors, in various 
devices, to prompt 
‘smart’ actions.
SECURITY
POS TERMINALS DEPLOYED IN EUROPE IN 2020 
4% INCREASE FROM 20192
15,578,048
SECURITY MARKET
FORECAST GROWTH IN 20213
2,721 million euros
3 Frost & Sullivan Forecast, August 2020
2 European Association for Secure Transactions (EAST), 
December 2020

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Strategy driven by structural trends
BUSINESS MODEL
According to the latest research by 
Gartner Institute, the main technology 
trends for 2021 fall under three themes: 
people centricity, location independence 
and resilient delivery. All three have 
been strongly impacted by the COVID-19 
pandemic.
People centricity: people remain at 
the centre of all business and they need 
digitalised processes to work, to interact 
with others and, more generally, to 
function in their environment. Digital and 
technological accessibility is therefore 
increasingly strategic, and networks must 
be available anytime, anywhere and through 
all types of devices: this is SOLUTIONS 30’s 
core business.
Location independence: over the past year, 
workplaces have become virtual, requiring 
a technology shift to enable people to 
access their work environment wherever 
they are. Location independence has been 
key to ensuring business continuity and 
will probably change the way we work in 
the long term. SOLUTIONS 30 is able to 
facilitate this technological shift by making 
innovations more accessible to everyone 
at home and in the office, thus favouring 
location independence and autonomy.
Resilient delivery: Whether a pandemic 
or an economic crisis, volatility exists and 
organisations need to adapt constantly to a 
fast-changing world. This requires efficiency 
and speed, as well as democratisation and 
rapid adoption of technologies. SOLUTIONS 
30’s business model is itself an example of 
this approach since agility, efficiency and 
effectiveness are core values, while the 
Group’s mission is to serve its customers 
better and faster in order to help them 
spread and democratise digital innovation.
Proper technological infrastructures, skilled 
technical resources available at short notice 
and automation are essential to pivot and 
adapt to this new scenario. 
ENERGY TRANSITION
The past decade brought the technologies 
needed for the coming energy transition, 
the next decade will need to deliver 
the business model innovations to 
unlock comprehensive, system-wide 
transformation.
Looking beyond 2021, experts expect 
substantial technology and business model 
innovation: networked buildings, e-mobility, 
smart cities, the hydrogen economy, and the 
neural grid. 
The digitalised energy systems of the 
future may be able to identify who needs 
energy and deliver it at the right time, in the 
right place and at the lowest cost. For the 
present, there are still various implications 
for major energy companies:
•	
Rolling out smart electricity and gas 
meters to better predict and control 
energy consumption. 
•	
Adapting networks originally designed 
to be supplied by a limited number of 
production sites, but now supplied by a 
growing number of producers scattered 
across a wide geographical area.
•	
Installing charging stations to support 
the development of electric mobility.
The Covid-19 outbreak and the social 
distancing measures introduced throughout 
the world have accelerated the uptake of 
The ongoing digital 
revolution is permeating 
every aspect of modern life, 
driving a huge number of life-
changing innovations. 
digital solutions at an unprecedented pace, 
creating additional opportunities to scale 
up alternative approaches to social and 
economic life.
Pre-Covid trends strenghten as digital 
technologies are today more essential than 
ever. In this environment, rapid-response 
services are key to outfit businesses and 
homes, assist end users, and allow everyone 
to benefit from the technologies that now 
shape our daily lives. 
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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35
34
35
SERVES
a market that is growing exponentially
supporting the digital revolution and energy 
transition by ensuring the rapid roll-out of 
new technologies and support for users.
HAS DEVELOPED
a competitive multi-technical 
range of services
guaranteeing delivery of high-quality 
technical services, faster and smarter.
BY RELYING ON
High and recurring volumes:
securing high-volume markets 
through numerous multi-year 
partnerships with the largest 
technology groups in a variety of 
business segments; standardising 
installation and service processes 
to maximise economies of scale; 
enriching service engineers’ 
knowledge base in real time to 
continuously increase know-how 
and efficiency
Dense territorial coverage: 
15,700 service engineers across 
Europe, pooling of skills and 
technical resources, optimisation 
of travel time, reduced  
response times
A market pioneer, SOLUTIONS 30 
has earned the loyalty of major 
European technology groups.
A constantly expanding range of 
services to meet customer needs 
and seize new growth  
opportunities.
A dominant position in all regions 
where the group is present, for 
increased competitiveness.
A low-capital-intensity model and 
a flexible cost base that guarantee 
efficiency and agility.
Efficient organisation based on 
an IT platform: 
automation of repetitive and 
time-consuming tasks for an 
organisation focused on customer 
satisfaction, simultaneous and 
real-time schedule and route 
planning and optimisation, rapid 
integration of new resources to 
ensure fast and efficient scale-up.
a profitable, efficient and scalable 
organisation structure, which 
focuses on three  
key performance factors
VOLUMES
BETTER
FASTER
SMARTER
DENSITY
AUTOMATION
The SOLUTIONS 30 business is 
based on pooling skills and technical 
resources, and being able to deploy 
service engineers at short notice. The 
key to ensuring sustainable growth 
and profitability is a combination of 
responsible commitment,   
high-volume standardised 
processes, density of coverage,  
and automation.

36
37
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Favouring local communities
AN EFFECTIVE BUSINESS MODEL WHICH 
FAVOURS LOCAL COMMUNITIES
The Group business model, combined 
with robust operational processes, has 
demonstrated its ability to generate 
sustainable growth and profits. It serves as 
a solid example of the kind of development 
that can be easily duplicated in new 
geographical regions and markets. 
Whenever SOLUTIONS 30 gets a contract 
in a new area, this has a positive impact 
on the local ecosystem because the 
workforce is hired and trained locally, thus 
favouring community engagement. 
The Group believes that physical proximity 
is fundamental for serving its markets 
and customers efficiently. It allows it to 
understand and anticipate customer needs. 
The density of the service engineer network 
is an essential driver of productivity and 
performance.
The Group has developed a unique IT 
platform, the backbone of its organisation, 
to manage the service engineer network, 
make processes easily reproducible and 
constantly enrich its knowledge base.
This platform ensures that the right skills 
are available in the right place at the right 
time, and maximises the rate of tasks and 
appointments that are successful on the 
first visit.
The Group efficiency backbone
Feedback
Ticket
Physical
intervention
Individuals & Businesses
Planning /
Dispatching
Remote
support
Logistics
End Customers
S.30.net
Customer CRM
S.30.net
ERP
Tickets managed in the month
OK to invoice
Invoice
Payment 60-90 days
Whenever SOLUTIONS 30 gets 
a contract in a new area it has 
a positive impact on the local 
ecosystems by hiring and training 
local workforce

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39
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Towards a sustainable and accessible future
DIGITAL ECONOMY IMPACTS ALL SDGS
As the world comes to terms with the 
urgency of climate change, energy efficiency 
and renewable energy are becoming a 
reality. SOLUTIONS 30’s business has always 
been focused on providing better and more 
accessible infrastructure and helping energy 
transition and energy saving.
Supporting the digital revolution and energy 
transition through the rapid roll-out of new 
technologies and user support services is 
the daily business of SOLUTIONS 30. 	
Artificial intelligence
Blockchain
3d printing
Automation and robotics
Internet of Things
Data analytics
Cloud computing
The evolving digital economy is closely associated with  
key frontier technologies that impact all SDGs
The installation and maintenance of smart 
meters to better predict and control 
energy consumption, the installation and 
maintenance of EV charging stations to 
support the development of e-Mobility, and 
the adaptation of electricity grids to multiple 
sources of energy, including renewable 
energy, are the green activities that account 
for 16% of SOLUTIONS 30’s revenue. 
According to its preliminary internal evaluation, 
SOLUTIONS 30 activities that make a substantial 
contribution to climate change mitigation as per 
the EU Taxonomy Regulation include:
•	
Individual measures and professional services: 
installation of smart electricity meters: 7.8% of 
total revenue 
•	
Clean mobility infrastructure services:  
electrical vehicles charging infrastructure

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41
Responding to COVID 19
MAKING ACCESSIBILITY A POWERFUL 
ALLY AGAINST THE PANDEMIC
Since the onset of the COVID-19 pandemic, 
the Group’s Corporate Social Responsibility 
commitments have become even stronger. 
Through its activities, SOLUTIONS 30 has 
played a substantial role in supporting 
employees and students working from 
home, enabling hospitals to continue 
operating, helping people to stay in touch.
SOLUTIONS 30’s service engineers – one 
of the Group’s core assets and strengths – 
are in the frontline of the fight against the 
pandemic, providing on site and remote 
technical assistance. 
Since the beginning of the Covid-19 
pandemic, the Group has put the health 
and safety of its engineers and stakeholders 
first, and is still mobilised to ensure 
operation continuity in compliance with 
health regulations and recommendations. 
To protect worker health and safety, 
SOLUTIONS 30 quickly and effectively 
switched to smart and remote working 
for both internal employees and call-
centre operators, while providing training, 
appropriate safety equipment and proper 
guidance for its engineers.
2019
2019
2020
2020
EMPLOYEES WHO USED SMART WORKING (% OF TOTAL)4
DAYS IN SMART WORKING (% OF TOTAL)
2.5%
0.7%
7.9%
20.9%
SUSTAINABILITY 
AT SOLUTIONS 30
At the heart of SOLUTIONS 30’s activity is the journey to 
a more sustainable economy, as it helps clients and their 
customers to become more efficient and so reduce impact 
and consumption of resources in favour of sustainable 
development and value creation.
SOLUTIONS 30 is a digital enabler, working 
to allow everyone to benefit from new 
technologies by making the innovations that 
are changing our daily lives more accessible 
at home and in the office.
Every day, the SOLUTIONS 30 teams 
facilitate the digital transition by helping 
users make the most of new technologies.
This approach is underpinned by SOLUTIONS 
30’s sense of service, which guides all 
its commitments and is reflected in its 
customer loyalty.
SOLUTIONS 30 aims for a concrete and 
holistic approach to Environmental, Social 
and Governance issues, taking all its 
Stakeholders into consideration.
As part of its sustainable development 
framework, SOLUTIONS 30 is committed 
to implementing a Corporate Social 
Responsibility strategy based on six core 
principles:
•	
Develop innovative services with lower 
environmental impact, contributing to a 
more circular and sustainable economy;
•	
Enable the digital transition by 
ensuring access to technology for 
individuals and businesses;
•	
Strive for excellence in the safety and 
security of people and property;
•	
Promote youth employment and 
develop human potential through 
training and education;
•	
Guarantee excellent Stakeholder 
relations through transparency and 
engagement;
•	
Sustain a culture of integrity in the 
Group;
•	
Involve our suppliers and partners in 
our CSR effort through communication, 
interaction and active listening.
4 Smart working data see page 84 
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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43
As a responsible company, SOLUTIONS 30 focuses 
on Corporate Social Responsibility as well as on 
Environmental, Social and Governance issues in its 
everyday business and activities, and works constantly 
to improve its CSR strategy and ESG reporting 
practices.
Materiality analysis
Materiality’ are “those topics that have a 
direct or indirect impact on an organisation’s 
ability to create, preserve or erode 
economic, environmental and social value 
for itself, its stakeholders and society at 
large” (GRI G4 guidelines). The SOLUTIONS 
30 Management Board has conducted a 
materiality analysis to evaluate the impact of 
different issues on the Company’s economic, 
environmental and social performance 
and on Stakeholders’ assessments and 
decisions. The identification of the various 
issues reflects a combination of internal and 
external factors relating to the organisation. 
•	
Internal Factors: mission, values, 
strategies, policies, risk assessment, 
quality, environment, health and safety 
and information security management 
systems.
•	
External Factors: indications arising 
from the GRI Standards, ESG ratings, 
assessment of Stakeholder interests 
and expectations, assessment by 
investors and financial analysts of issues 
highlighted by the ESG criteria.
The materiality analysis was an 
important opportunity to share the 
corporate values and culture and 
to raise awareness of the effects 
of decisions and behaviours on 
SOLUTIONS 30 sustainability and 
medium/long-term growth. 
The materiality matrix below 
illustrates the result of the analysis.
Energy eﬃciency
Ethical supply chain management 
Youth employment
Training and development
Digital society development
Sustainable mobility
Reuse and recycling of materials
Reduction of 
carbon footprint
Development of
local communities
Digital rights
protection
Occupational
health and safety
Business ethics
and transparency
Customer
satisfaction
MEDIUM
MEDIUM-HIGH
HIGH
MEDIUM
MEDIUM-HIGH
HIGH
Materiality matrix
IMPACT ON SOLUTIONS 30’ PERFORMANCE
OPINIONS AND DECISIONS
Social aspects
Environmental aspects
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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Customer satisfaction
Business ethics and transparency
Material issue
The Group’s activity is closely tied to service 
quality and customer satisfaction.
A significant portion of revenue is generated 
by major “key accounts”. However, 
commercial relationships with major 
customers are usually not dependent on one 
contract, but consist of several contractual 
relationships organised by geography, 
activity or end-user category. Losing one of 
these customers could impact the Group’s 
revenue, income, and outlook. 
Material issue
The material issue of business ethics 
and transparency is key to SOLUTIONS 
30. Promoting responsible business 
practices allows the Group to maintain and 
strengthen its market position.
The Group is committed to preserving its 
integrity and protecting its reputation. It 
believes in the integrity of its organisation 
and the reputation of its employees, 
suppliers and subcontractors in terms of 
professional conduct and ethics.
Management approach
The Group believes that this issue can be 
managed by focusing on service quality and 
customer satisfaction. The complex technical 
interfaces built to connect major customers’ 
information systems with SOLUTIONS 30’s IT 
platform confirm both sides’ commitment to 
building long-lasting partnerships.
Management approach
•	
Constantly monitoring all aspects 
of business with an internal Code of 
Conduct and the Group’s Whistleblower 
Policy.
•	
Applying dedicated Code of Conduct 
and Supplier Code of Conduct policies in 
line with international regulations and 
legislation.
•	
Adopting a rigorous anti-corruption 
policy as part of the updated Code of 
Conduct.
•	
Striving for transparent communications 
on Group websites and press releases.
•	
Engaging in open and constructive 
dialogue with all Stakeholders.
Material issues and management approach
Digital transformation
Material issue
In an increasingly digital world, the Group 
focuses on both deploying its growth 
strategy and securing its position as a digital 
transition enabler. 
Continuously helping to support the digital 
transformation of the economy, alongside 
customers is key to SOLUTIONS 30.
Management approach
Rolling-out the same business model in all 
geographies and realising the full potential 
of the real-time IT platform is SOLUTIONS 
30 approach. The Group is determined to 
maintain reasonable leverage, guarantee a 
healthy financial structure and preserve its 
operational flexibility in a context of very 
rapid growth. SOLUTIONS 30’s free cash-
flow enables it to finance its growth, invest 
in the continuous improvement of its IT 
platform and make accretive acquisitions. 
Occupational health and safety
Material issue
Since SOLUTIONS 30’s workers are its main 
asset, guaranteeing their health and safety 
is a priority both from an ethical point of 
view and in terms of business continuity. 
SOLUTIONS 30’s responsibility is to ensure 
the health and safety of its employees and 
partners.
Improving health and safety within the 
Group is also an opportunity to raise 
productivity and employee engagement and 
retain Human Resources.
Management approach
The Group is committed to the ongoing 
development, implementation and 
monitoring of measures to reduce 
workplace risks for its staff, subcontractors, 
suppliers and customers.
Beside the Group Health & Safety Policy, the 
ISO 45001:2018 standard is already applied 
in Italy, France and Luxembourg, and will be 
rolled out in all Group countries.
The Group runs Health & Safety training 
sessions as well as safe driving courses.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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47
Digital rights protection
Material issue
Both financial and reputational implications 
may arise for the Group should it fail to 
manage digital rights protection correctly or 
breach applicable legislation.
To put in place privacy and security 
measures to prevent unauthorised access 
to computers, databases and websites and 
protect the personal information and data 
of customers is a priority at SOLUTIONS 30.
Data protection and privacy compliance 
could become an opportunity to build trust 
with customers and with Stakeholders 
generally.
Management approach
•	
ISO 27001 certification.
•	
Establishing a clear data privacy policy 
which is fully compliant with the EU 
General Data Protection Regulation 
(GDPR).
•	
Creating a dedicated data security and 
privacy page on the SOLUTIONS 30 
website.
•	
Raising employee awareness about 
privacy and security through training and 
regular information sharing.
•	
Giving input to prevent security risks and 
taking appropriate action in relation to 
threats and vulnerabilities (in accordance 
with ISO 27001 documentation).
Youth employment, training and development
Material issue
Youth employment is a global challenge and 
a top policy concern.  Giving young people 
all possible opportunities to develop their 
potential and thrive in the green and digital 
transitions is also a priority of the European 
Commission. 
Since youth employment is of paramount 
importance to maintain the Group’s 
proficiency in increasingly complex technical 
skills,from this point of view, young people 
are a key driver of SOLUTIONS 30’s growth.
Management approach 
SOLUTIONS 30 has developed proven 
recruitment processes and uses its 
reputation to attract and train employees. 
To support its growth and constantly 
incorporate new skills, the Group has 
created a vast training program that 
allows it to hire young people without 
qualifications or people undergoing 
professional retraining, significantly 
improving their employability.
Development of local communities
Ethical supply chain management
Material issue
Building and sustaining local Stakeholder 
support is the new frontier of successful 
management.
Respecting the equilibrium of local 
communities by engaging with local 
workforces and entrepreneurs and creating a 
positive impact is crucial to SOLUTIONS 30.
Any kind of conflict would be divisive and 
expensive.
Engaging with and managing the Group’s 
impact on local communities is an increasingly 
important issue. 
Material issue
The service activities of SOLUTIONS 30 
require the use of external service providers. 
The main suppliers are call-centre service 
providers, logistics service providers, long-
term rental companies for service vehicles, 
and technical workforce providers.
Contracts with service providers require 
compliance with ethical, social and 
environmental standards. 
Management approach
SOLUTIONS 30 respects local communities 
and supports local workforces by offering 
good jobs on fair conditions, consistently 
with its Human Rights and Human Resources 
Policies.
SOLUTIONS 30’s presence in a community 
has a positive socio-economic impact 
through training and local job creation. 
Management approach
SOLUTIONS 30 encourages suppliers who 
promote sustainable operations. It requires 
suppliers to subscribe to its 
Supplier Code of Conduct, which covers:
•	
environmental impact
•	
fundamental human rights
•	
working conditions
•	
workplace health and safety 
•	
business ethics.
When SOLUTIONS 30 buys products 
and services from suppliers, it considers 
factors including cost, quality, reliability, 
commitment to sustainability and Corporate 
Social Responsibility.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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49
Sustainable mobility
Reduction of carbon footprint
Material issue
Greater efficiency in the allocation of service 
engineers.
SOLUTIONS 30 is committed to reducing its 
environmental impact arising from travel 
and mobility.
Material issue
Although the Group has a limited impact on 
the environment because its operations are 
mainly service-related, it is committed to 
increasingly reducing its carbon footprint.
Management approach
Reducing travel time between call-outs is a 
major driver of sustainability and profitability. 
SOLUTIONS 30 has introduced an eco-
friendly and safe driving policy for all service 
engineers. 
This includes driving training to raise 
awareness about safe and sustainable driving 
behaviour.
SOLUTIONS 30 also invests in a greener fleet 
and promote mobility alternatives among 
employees.
Management approach
The Group focuses on four main areas of 
action to reduce the environmental impact of 
its activities:
•	
Implementing environmental 
management systems (EMS): ISO 
14001:2015 is already implemented in 
France, Italy, Luxembourg, Spain and will 
be rolled out Groupwide
•	
Dedicated environmental policy
•	
Dedicated eco driving policy
•	
Delivering eco-friendly solutions (smart 
meters)
•	
Managing new eco-friendly services (IOT 
in smart homes, electric vehicles)
•	
Raising awareness among Stakeholders 
(Code of Conduct and Supplier Code of 
Conduct).
Reuse and recycling
Energy efficiency
Material issue
SOLUTIONS 30 is actively committed to 
reducing the amount of waste generated in 
its business processes through prevention, 
reduction, recycling and reuse.
Refurbishing is not only a way to reduce the 
environmental impact, it is also a possibility
to capture new sustainable business 
opportunities such as refurbishing activities, 
and position the Group for success in a more 
circular economy.
Material issue
Energy efficiency generates economic 
and environmental savings. In some cases 
upgrades are not cost effective therefore 
it is necessary to deviate from standard 
economic practices for benefit-cost analyses.
As an energy transition enabler, SOLUTIONS 
30 is strongly committed to promoting 
energy savings and helping to protect 
natural resources.
Management approach
In most countries where the Group is present 
in its supply chain, and in break-and-fix 
activities in particular, SOLUTIONS 30 gives 
priority to the use of refurbished material. 
This approach supports the green economy 
and ecologically responsible recycling by 
reducing waste production and saving 
resources and energy.
Management approach
SOLUTIONS 30 has established an 
Environmental Management System (EMS) 
based on ISO 14001 principles, to create a 
systematic approach to improving energy 
efficiency and preventing pollution.
It is also an energy efficiency enabler through 
its business unit dedicated to the energy 
sector.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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51
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Stakeholders engagement
SOLUTIONS 30 engages with a broad range 
of Stakeholders: clients , shareholders, 
employees, suppliers and subcontractors, 
partners, local communities, government 
agencies and regulators.
Engagement is achieved through 
collaborative and open dialogue at both 
formal and informal levels.
Partners
Employees
Shareholders
Suppliers and 
subcontractors
Government, 
Regulatory, 
State
Community
Clients and 
end customers
•	Constant dialogue
•	Customer audits 
•	Dialogue and engagement with local 
institutions, schools and universities
•	Supplier Code of Conduct
•	Corporate Social Responsibility 
Compliance Survey
•	Promotion of workplace wellbeing 
thanks to the partnership with the 
ENWHP
•	Employee satisfaction surveys
•	International newsletter
•	Ongoing training
•	Constant dialogue
•	Engagement with investors’ ESG teams
•	Engagement with ESG rating agencies
•	Supplier Code of Conduct
•	Corporate Social Responsibility 
Compliance Survey
•	Compliance
•	Reporting
•	Sustainability Report

52
53
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
The Group recognizes the importance of 
taking different Stakeholder perspectives 
into account, and is committed to improving 
their participation and engagement.
CUSTOMERS 
SOLUTIONS 30 maintains a constant 
dialogue with customers and is regularly 
audited by them to review how service is 
provided, whether it satisfies customer 
needs, and to assess the role played by 
the Group in the customer business. This 
helps SOLUTIONS 30 identify areas for 
improvement, new opportunities and 
strategic changes.
 
EMPLOYEES 
• Satisfaction Surveys: starting from 2020, 
the Group organises regular anonymous 
employee opinion surveys about well-being, 
environment and workplace quality. The 
survey includes questions on job satisfaction 
and satisfaction with other aspects of 
working life. The employee satisfaction 
is calculated using  ESI methodology 
(Employee Satisfaction Index). According 
to the first survey conducted in 2020, the 
overall level of satisfaction on a scale from 0 
to 5 is 3.5.
The Group is committed to launching 
projects to raise employee well-being and 
engagement.
• Ongoing Training: SOLUTIONS 30 believes 
that staff training is vitally important to 
improve skills and employee engagement. 
Employees feel valued through training 
and development, which increases their 
motivation to achieve company objectives. 
In 2020 the Group launched a global 
e-Learning platform – SOLUTIONS 30 
Academy – to create, update and share 
knowledge, feedback and e-learning 
at Group level. The Academy offers 
SOLUTIONS 30 employees even more 
opportunities to learn new skills or update 
existing competences, at their own pace.
• Internal newsletter: SOLUTIONS 30’s 
newsletter is a tool to engage employees 
and spark discussion while providing 
company updates. It is also used to promote 
Corporate Social Responsibility within the 
company and to share employee stories 
and case studies. The newsletter aims to 
boost employees’ sense of belonging and 
helps SOLUTIONS 30 avoid situations where 
people feel left out.
PARTNERS AND SUBCONTRACTORS
SOLUTIONS 30 shares a “Supplier Code of 
Conduct” with suppliers and subcontractors, 
which sets out the ethical guidelines needed 
to feed a sustainable business partnership. 
Through the Code, the Group focuses on 
the main commitments concerning the 
environment, health and safety, human 
rights, compliance with legislation and 
regulations. In 2020, the Group conducted a 
compliance survey among its main suppliers 
to gain an understanding of their ESG 
initiatives and practices. 
SHAREHOLDERS
SOLUTIONS 30 is in regular contact with its 
shareholders through roadshows, AGMs, 
ongoing dialogue and financial information. 
Within the Group, a dedicated team 
ensures transparent communication with 
shareholders and is available to respond 
to their requests or organise meetings. 
Together with the ESG department, the 
Investor Relations team answers queries 
from ESG rating agencies and engages 
in ESG dialogue with potential investors, 
analysts and shareholders. 
LOCAL COMMUNITIES
The Group carries out:
•	
meetings with representatives of 
institutions, schools, universities and 
local associations
•	
relations with the media and institutions
•	
adherence to voluntary initiatives 
supported by the United Nations
TOTAL NUMBER OF TRAINING HOURS
EMPLOYEES SATISFACTION LEVEL  
ON A SCALE FROM 0 TO 5
INTERNAL
SUBCONTRACTORS
TRAINING HOURS 2020
172,699
3.5
138,805
33,894

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55
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Economic value generated and distributed
SOLUTIONS 30 recognises the importance 
of balancing the distribution of value 
generated by its activities to Stakeholders 
who have directly or indirectly contributed 
to its creation.
By analysing distributed economic value, 
SOLUTIONS 30 studies the flow of resources 
directed towards its employees, suppliers, 
service providers, lenders, public authorities 
and the communities in which it operates.
EUR/000
2019
2020
var.%
A. Direct economic value generated 
 691,406 
 819,278 
18.5%
Revenue
 691,406 
 819,278 
18.5%
B. Economic value distributed
 647,279 
 752,179 
16.2%
Operating costs
 386,882 
 473,359 
22.4%
Employee wages and benefits
 244,435 
 257,467 
5.3%
Payments to providers of capital
 3,688 
 4,619 
25.2%
Payments to government
 12,274 
 16,734 
36.5%
(A-B) Economic value retained 
 44,127 
 67,099
52.1%
62.9% General suppliers and Business partners
34.2% Employees
0.6% Lenders and Shareholders
2.2% Government and Local authorities
2020
The economic value generated by the 
Company in 2020 amounts to EUR 819.3 
million (+18.5% compared to 2019) while 
the economic value distributed amount to 
EUR 751.6 million (+16.2% compared to 
2019).
The economic value retained, EUR 67.1 
million (+52.1% compared to 2019), is the 
difference between value generated and 
distributed; this value is invested in the 
company and generally consisting of self-
financing, amortisation, depreciation and 
accruals to provisions for risks.
The economic value distributed in 2020 is 
divided among the following stakeholders:
•	
the largest amount, EUR 473.3 million 
relates to costs incurred to purchase 
materials and services necessary to the 
business continuity – General suppliers 
– and to pay Business partners, the 
network of professionals that mainly 
deals with installation, maintenance 
and general technical assistance for the 
Group’s clients; 
•	
approximately EUR 257.5 million was 
distributed to Employees, mainly for 
wages, salaries, social security and 
pension contributions and defined 
contribution plans;
•	
EUR 4.6 million relates to providers of 
capital, Lenders and Shareholders
•	
EUR 16.7 million was paid to 
Government and Local authorities for 
income tax and property taxes

56
57
GOAL
To increase youth employment
GOAL
To provide education/quality training
COLLECTED DATA 2020
TARGET 2021
HOW TO
19.2 training hours  
per employee
≥ 24 h / employee
Increase the number of 
train¬ing hours also thanks to 
the use of e-learning platform
COLLECTED DATA 2020
TARGET 2021
HOW TO
670 (employees under 29 
years old) of 1,744 
(new hires 2020): 38% 
Increase of 2 percentage points 
/ year up to 40% (maintenance)
Encourage employment of 
under 29 people years old in 
agreements with schools, training 
institutions, academies, etc.
ESG TARGETS
Sustainability is a core value 
for business organisations, 
which have an obligation to 
inspire and build a better 
and more sustainable future 
for employees, customers 
and all Stakeholders.
SOLUTIONS 30 has identified the UN 
Sustainability Goals on which it has an 
impact:
•	
directly, through the achievement of its 
mission;
•	
indirectly, through its commitment to 
following a sustainable growth path and 
guaranteeing a cohesive Corporate Social 
Responsibility culture.
Contribution to United Nations Sustainability Goals
GOAL
To improve health, wellbeing and 
decent work conditions
GOAL
To reduce carbon footprint
COLLECTED DATA 2020
TARGET 2021
HOW TO
Population covered by 
ISO 45001 certification: 
55% of the total 
numbers of employees 
(average)
To increase the population 
covered by ISO 45001* 
certification by about 10%
Countries with no ISO 45001*  
will initiate the process of 
certification
COLLECTED DATA 2020
TARGET 2021
HOW TO
Average emissions of cars 
121.5 g/Km
Average emissions of new cars 
purchased in 2021: <121 g/Km
Renewal of the car fleet, 
optimisation of service 
engineers’ routes
* or equivalent certification according to customers requests
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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Commitment to the Global Compact
SOLUTIONS 30 
is one of the 
companies and 
non-business 
organisations that 
have signed the 
United Nations 
Global Compact. 
The signatories 
undertake to promote the principles of the 
UN Global Compact within their sphere of 
influence.
This involves establishing the principles as 
active parts of their day-to-day operations 
and organisational culture and supporting 
the principles in relations with all 
Stakeholders.
The UN Global Compact is a United Nations 
strategic policy initiative, officially launched 
in 2000 by Kofi Annan, to encourage 
businesses worldwide to embrace 
sustainable and socially responsible policies, 
and to report on their achievement.
Companies that enter the UN Global 
Compact commit themselves to aligning 
their strategies and operations with ten 
universally accepted principles. These ten 
principles cover a set of fundamental values 
in different areas including:
HUMAN RIGHTS
•	
Principle 1: Businesses should 
support and respect the protection of 
internationally proclaimed human rights; 
and
•	
Principle 2: : make sure that they are not 
complicit in human rights abuses.
LABOUR
•	
Principle 3: Businesses should uphold 
the freedom of association and the 
effective recognition of the right to 
collective bargaining;
•	
Principle 4: the elimination of all forms 
of forced and compulsory labour;
•	
Principle 5: the effective abolition of 
child labour; and
•	
Principle 6: the elimination of 
discrimination in respect of employment 
and occupation.
ENVIRONMENT
•	
Principle 7: Businesses should 
support a precautionary approach to 
environmental challenges;
•	
Principle 8: undertake initiatives 
to promote greater environmental 
responsibility; and
•	
Principle 9: encourage the development 
and diffusion of environmentally friendly 
technologies.
ANTI-CORRUPTION
•	
Principle 10: Businesses should work 
against corruption in all its forms, 
including extortion and bribery.
The UN Global Compact works toward the 
vision of a sustainable and inclusive global 
economy where markets, commerce, 
technology and finance evolve in ways 
that benefit economies and societies 
everywhere.
SOLUTIONS 30 is now among 
the companies and non-business 
organizations who have signed the 
UN Global Compact.

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
GOVERNANCE, ETHICS 
AND INTEGRITY
The governance model adopted by SOLUTIONS 30 reflects 
its long-term strategy and is based on the principles of 
transparency that the Company is committed to applying 
at all levels. In this context, SOLUTIONS 30 attaches great 
importance to compliance not only with mandatory legislation 
but also with internationally accepted best practices.
Corporate Governance
SOLUTIONS 30 governance is geared 
towards growth and operations, with 
short and efficient decision cycles and 
real proximity to the field. This allows the 
Company to remain agile and quickly seize 
market opportunities, with the objective 
of reaching critical mass in all the regions 
where it is present, while maintaining 
operational consistency. It also promotes 
comprehensive dialogue and reporting by 
employees to senior management and by 
senior management to the shareholders.
To meet these objectives, SOLUTIONS 30 
has adopted a two-tier governance system, 
composed of the Group Management 
Board and the Supervisory Board. The 
Group Management Board is entrusted 
with the company’s operations and general 
affairs, while the Supervisory Board has a 
general oversight function over key strategic 
matters.
The Group Management Board is assisted 
by two executive committees: the Country 
Executive Committee and the Group 
Executive Committee whereas the 
Supervisory Board is supported by three 
TWO TIER  
GOVERNANCE SYSTEM:
GROUP MANAGEMENT 
BOARD AND 
SUPERVISORY BOARD

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63
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
sub-committees: the Nominations and 
Remuneration Committee, the Audit 
Committee and the Strategy Committee.
Each corporate body has a charter outlining 
the principles and rules of corporate 
governance upheld by its members. The 
charters are published on the corporate 
website.
SUPERVISORY BOARD
The Supervisory Board is a corporate body 
composed of at least three members 
elected by the shareholders; it currently 
consists of six members, including a 
chairman and a vice-chairman. Members are 
appointed on the basis of objective criteria 
such as expertise, competences, experience, 
diversity and independence.
The main role of the Supervisory Board 
is the permanent supervision of the 
management of the Company. It also 
supervises implementation of the policies 
introduced by the Group Management 
Board, advising the Group Management 
Board on global corporate strategy and 
monitoring compliance with law and 
regulations.
GROUP MANAGEMENT BOARD
The Group Management Board is a 
corporate body composed of at least 
three members elected by the Supervisory 
Board; it currently consists of six members, 
including the CEO. Members are appointed 
on the basis of objective criteria such 
as expertise, competences, experience, 
diversity and independence.
The Group Management Board is entrusted 
with the management and general affairs of 
the Company. Its other key duties include:
•	
ensuring Company compliance with law 
and regulations;
•	
development and implementation of the 
Company’s strategic plan;
•	
preparation and approval of the 
Company’s financial statements and 
related reports;
•	
creation of executive committees for 
specific tasks and supervision of their 
activities; 
•	
reporting to the Supervisory Board.
The Group Management Board is assisted 
by two working executive committees, each 
within a specific area of expertise: 
•	
the Group Executive Committee; 
•	
the Country Executive Committee.
The two committees provide all necessary 
assistance and advice to streamline the 
decision-making process and prioritise issues 
to be handled by the Group Management 
Board.
Member 
Supervisory 
Board and 
Committees
Nationality
Gender
First 
appointed
End of 
term
Seniority
Independent 
member
Audit 
Committee
Appointments 
and 
remuneration 
Committee
Strategy 
Committee
Experience
Alexander 
Sator
German
M
2015
2023
6 years
Yes
 
President
 
Entrepreneur, 
CEO of 1nce (JV 
with Deutsche 
Telekom)
Francesco 
Serafini
Italian
M
2013
2025
8 years
Yes
 
Member
Member
Hewlett-
Packard 
EMEA Chief 
Operations 
Officer
Caroline 
Tissot
French
F
2017
2025
4 years
Yes
 
 
Member
Chief Group 
Procurement 
Officer, 
AccorHotels 
group, 
Bouygues 
Telecom
Paul Raguin French
M
2018
2025
3 years
Yes
Member
 
 
Founder of the 
Eolane Group
Jean-Paul 
Cottet
French
M
2018
2025
3 years
Yes
 
 
President
Member of 
the Orange 
Executive 
Committee, 
Personal 
Advisor to the 
CEO of Orange
Yves 
Kerveillant
French
M
2019
2023
2 years
Yes
President
Member
 
Chartered 
Accountant, 
President of 
Equideals
SUPERVISORY BOARD AND COMMITTEES

64
65
SOLUTIONS 30
Group Management Board
Executive Committee
Giovanni Ragusa
Executive Committee
Member
Diego Gottardi
Corporate Social 
Responsibility team
Sabrina Citterio
Investor relations
Sustainability governance
SOLUTIONS 30 has created a Corporate 
Social Responsibility Team dedicated to 
Environmental, Social and Governance issues 
and supervised by the Group Management 
Board and the Executive Committees.
CSR representatives in the various countries 
are responsible for implementing the Group 
CSR policy at local level. 
France
Benelux
Iberia
Germany
Poland
UK
QHSE and information security  
management systems
SOLUTIONS 30 has developed UNI EN ISO-
compliant quality management, safety, 
environment and information security 
As required by the reference standards, 
the SOLUTIONS 30 QHSE and information 
security management systems:
* compliant with the standard but not yet certified
ISO 9001: 2015
quality management system
•	
France
•	
Italy
•	
Luxembourg
•	
Spain
ISO 14001:2015
environmental management 
system
•	
France
•	
Italy
•	
Luxembourg
•	
Spain
ISO 45001:2018
health and safety management 
system
•	
France
•	
Italy
•	
Luxembourg
ISO 27001:2013
information security 
management system
•	
France
•	
Italy
•	
Spain*
•	
Belgium*
•	
the Netherlands*
systems and has obtained the following 
certifications:
•	
guarantee correct identification and 
management of environmental aspects 
and impacts in order to achieve full 
•	
Germany*
•	
Poland*
•	
Luxembourg
SOLUTIONS 30 has 
created a Corporate 
Social Responsibility 
Team dedicated to 
Environmental, Social  
and Governance issues 
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
regulatory compliance and progressive 
improvement through their control and a 
reduction of associated risks.
•	
ensure the conformity of products / 
services to the requirements of the client 
and to all the national and international 
standards that are specifically applied, 
and also increase customer satisfaction 
over time.
•	
ensure compliance with health and 
safety regulations in the workplace and 
encourage continuous improvement.
•	
respect and protect the privacy and 
personal data of employees, suppliers, 
business partners, clients and their 
respective end customers.
HEALTH AND SAFETY POLICY
SOLUTIONS 30 makes health 
and safety an integral part 
of its corporate culture. As 
a multinational technology 
solutions provider with more than 7,236 
employees (average number of employees 
in 2020), the Company is convinced of its 
duty to take a responsible and preventive 
approach to health and safety and to 
educate and encourage its workforce, 
subcontractors as well as clients and their 
customers to adopt the best possible 
health and safety practices. As a responsible 
corporation, the Group is committed to 
reducing and, 
where possible, 
eliminating all 
professional risks 
and to promoting 
good health.
In 2020 the Group joined the European 
Network for Workplace Health Promotion 
(ENWHP), which is committed to improving 
workplace health and well-being and to 
reducing the impact of work-related ill 
health on the workforce. 
ENVIRONMENTAL POLICY
By helping its clients and 
customers to install and access 
technology that reduces their environmental 
footprint and increases efficiency, the 
Group’s business model contributes to a 
more sustainable economy.
Smart homes, connected objects and smart 
cities are not only enhancing their users’ 
experience, they all deliver a significant 
contribution towards more efficient use of 
resources.
The wide-ranging adoption of high-speed 
broadband internet would not be possible 
without the service engineers who cover 
home installations. Better connectivity, not 
only through fibre broadband to the home, 
but also through new-generation networks, 
provides the basis for significant efficiency 
gains and lower resource consumption. 
The installation of smart meters and smart 
devices in homes drives further reductions 
in households’ energy use. Electric vehicles 
require a charging point, and SOLUTIONS 
30 provides the skilled workforce to install 
it. The Company believes that all efficiency-
enhancing technologies require technical 
support.
ROAD SAFETY AND ECO-DRIVING POLICY
As European leader in rapid-
response multi-technical 
services, delivered through a 
network of 15,700 field service engineers 
spread over seven geographical regions, 
SOLUTIONS 30 is committed to ensuring 
and promoting safe and ecological driving 
behaviours.
Eco-safe driving is a recognised and proven 
style of driving, which contributes to road 
safety while reducing fuel consumption to 
improve the quality of the local and global 
environment.
The policy addresses the Group’s employees 
and subcontractors and is supplementary to 
the local car policies within the Group.
DATA PRIVACY POLICY
SOLUTIONS 30 has implemented 
a Data Privacy Policy to ensure 
that it is fully compliant with 
privacy requirements, laws and regulations. 
The policy outlines the circumstances under 
which SOLUTIONS 30 collects, uses, and 
discloses the personal data of data subjects 
and the safeguards that are in place to 
protect their privacy.
The Company’s Privacy Policy is aligned 
with the legal requirements established 
by the General Data Protection Regulation 
(“GDPR”). Where local data privacy laws 
establish greater personal data protection, 
those laws apply.

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69
Ethics
CODE OF CONDUCT
The Code of Conduct promotes 
the moral culture, ethical values 
and legal compliance which are 
key to the sustained growth of 
SOLUTIONS 30. These values and principles 
set the Stakeholders’ expectations and 
the standards and ethical practices that 
underpin all the Company’s actions. The 
Code is complementary to SOLUTIONS 30’s 
policies in other specific areas, such as the 
Human Rights Policy and the Supplier Code 
of Conduct.
HUMAN RIGHTS POLICY
SOLUTIONS 30 is committed to 
safeguarding the rights of all 
people working for the Group 
directly or indirectly. Its Human Rights Policy 
contains the over-arching principles that 
inform the Group’s activities, policies and 
systems.
These principles are those of the Universal 
Declaration of Human Rights, the OECD 
Guidelines for Multinational Enterprises 
and the ILO Core Conventions on Labour 
Standards.
The Group encourages the adoption of 
these or comparable standards by its 
suppliers, partners and customers in 
different parts of the world.
In the event of failure to comply with the 
Human Rights Policy, SOLUTIONS 30 notifies 
concerned Stakeholders, so that they can 
adopt corrective measures. If such measures 
are not taken, SOLUTIONS 30 is entitled to 
rescind the business relationship.
WHISTLEBLOWER POLICY
SOLUTIONS 30 has established 
and adopted a Global 
Whistleblower Policy to 
guarantee the highest possible standards 
of openness, honesty, integrity, ethics and 
accountability.
The specific objective of the policy is to 
provide a channel for whistleblowers to 
report an unlawful act or omission that 
constitutes, or may constitute, a violation 
of – or an inducement to violate – laws 
and regulations, the values and principles 
established in the SOLUTIONS 30 Code 
of Conduct, internal control principles, 
Company policies and procedures, and 
that could cause any type of harm (e.g., 
economic, environmental, to the safety of 
workers or third parties, reputational) to 
the Group companies and their customers, 
shareholders, partners, third parties and 
the community in general. All reports 
should be sent by email to whistleblower@
solutions30.com. 
SUPPLIER CODE OF CONDUCT
As part of its ongoing 
sustainability effort, SOLUTIONS 
30 has developed a Supplier 
Code of Conduct to ensure that all of 
its business partners, suppliers, and 
subcontractors meet its expectations 
as regards legal requirements, ethical 
practices, respect for human rights, and 
environmental management. 
SOLUTIONS 30 seeks to develop and 
strengthen partnerships based on a 
shared commitment to transparency and 
collaboration, and to involve its suppliers, 
key players in its success, in the Group’s 
sustainable development.
Each supplier is therefore required to 
carefully read the SOLUTIONS 30 Supplier 
Code of Conduct and to comply with it 
all times. In the event of non-compliance, 
SOLUTIONS 30 reserves the right to take 
appropriate measures, including termination 
of the partnership.
HUMAN RESOURCES POLICY
SOLUTIONS 30 recognizes 
employees as its most valuable 
asset and is committed to 
establishing a productive and 
creative work environment that fosters 
well-being and mutual respect, promoting 
development and training and ensuring 
equal opportunities.
The objective of the Human Resources 
Framework Policy is to define and 
disseminate a human resources 
management model that helps the Group 
attract, promote and retain talent and 
encourage the personal and professional 
growth of all its people, making them 
participants in its business success through a 
safe and satisfying job.
The Human Resources Framework Policy 
establishes the guidelines for labour 
relations in the countries where the Group 
operates and serves as a reference for 
defining Group objectives with regard 
to: the selection of professionals, the 
guarantees and stability of quality 
employment, the creation of a stable 
relationship with workers, workplace health 
and safety, training and development. 
Human resource management is governed 
by respect for diversity, equal opportunities, 
non-discrimination and alignment of 
employee interests with the Group’s 
strategic objectives.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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71
ESG ratings
As part of its approach to take better 
account of CSR issues, SOLUTIONS 30 
significantly improved its ESG ratings. 
In 2020, SOLUTIONS 30 was ranked by Vigeo 
as the second best company on Euronext 
Paris, in terms of improving its ESG rating.
Stable
From 20/100  
to 46/100
From 54/100   
to 67/100
2020 under review  
24,6 Medium Risk
From B  
to BBB
From 50/100  
to 59/100
 CCC  B  BB  BBB  A  AA  AAA
Environment
Social
4
2
Rating from 5 (worse) to 1 (best)
46 
100
67 
100
59 
100
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

72
73
72
73
1,744 
NEW HIRES
172,699   
TOTAL NUMBER OF 
TRAINING HOURS 
1 
NEW GEOGRAPHICAL 
AREA “REACHED” IN 2020 
(UNITED KINGDOM)
•	 Human capital
•	 Value chain management
•	 Corporate Citizenship
SOCIAL 
ASPECTS
02

74
75
Nowadays human capital fundamentally 
determines the difference between 
competitive and non-competitive 
companies, between companies that create 
value in a sustainable way and those that are 
gradually losing their capacity to generate 
wealth.
SOLUTIONS 30 recognizes employees as 
its most valuable asset and is committed 
to establishing a productive and creative 
work environment that fosters well-
being and mutual respect, promoting 
development and training and ensuring 
equal opportunities.
The Group hires young people often with 
a low level of schooling, significantly 
improving their employability by providing 
professional training and giving them new 
job prospects and opportunities. Many 
Group managers started as technicians and 
many others set up their own business, 
working as subcontractors to the Group.
Training is of paramount importance at 
HUMAN CAPITAL
SOLUTIONS 30: despite the pandemic, in 
2020 the Group provided 138,805 hours 
of training, equal to around 2.4 days 
per employee. SOLUTIONS 30 has strict 
operational procedures, an integrated 
training centre and specific monitoring 
tools. The Group works hard to share its 
expertise, know-how and interpersonal skills 
with all who need them. 
SOLUTIONS 30 has created a vast training 
program which is delivered at special 
training centres, through e-learning 
modules, or in collaboration with customers 
and local authorities:
•	
Pôle Emploi (the French State job centre) 
•	
University of Vigo, University of Granada, 
COMPARED TO 2019
EMPLOYEES 2020 
*AVERAGE 
2.4 DAYS PER EMPLOYEE
7,236*    +   17.1% 138,805
TRAINING HOURS 2020
University of Málaga, University of La 
Rioja 
•	
VDAB (the Flanders job centre)
•	
Dibkom (German Institute for Broadband 
Communication) 
•	
Observatories - Politecnico di Milano 
School of Management (Italy) 
•	
Gdańsk Technikum Łączności / 
Communication High School (Poland)
•	
Szczecin Technikum Łączności / 
Communication High School (Poland)
•	
DELTA / Technical High School / High 
School  (Szczecin, Poland)
•	
COSINUS / Technical High School / new 
school in Szczecin, Poland
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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77
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Company workforce
WORKFORCE   
BY EMPLOYMENT LEVEL 
2019
2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
Managers
172
95
267
291
109
400
Staff employees
354
342
696
357
203
560
Service engineers & Operators 
4,774
443
5,217
5,634
642
6,276
TOTAL
5,300
880
6,180
6,282
954
7,236
In 2020, the average number of SOLUTIONS 
30 employees was 7,236, an increase of 17.1% 
compared to 2019.
All figures given in this report are based on average number of employees in 2019 and 2020 .
WOMEN AND MEN DISTRIBUTION 
Women are well rapresented in management and administrative functions
MANAGERS WOMEN
IN STAFF WOMEN
27.2%
36.2%
73% men
64% men
27% women
36% women
Managers
Staff
2020
2020
WORKFORCE   
BY COMPETENCE AREA
2019
2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
France
3,174
586
3,760
3,246
570
3,816
Benelux
798
52
850
806
62
868
Germany
523
84
607
559
50
609
Italy
327
108
435
243
32
275
Spain
238
26
264
436
70
506
Poland
65
10
75*
831
150
981
Netherland
175
14
189
161
20
181
TOTAL
5,300
880
6,180
6,282
954
7,236
Increased youth employment is an ESG target 
for SOLUTIONS 30 (19.7% of the total workforce 
and 38.4% of total hires in 2020). 
WORKFORCE  
BY AGE
2019
2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
< 30
1,160
195
1,355
1,200
227
1,427
30-55
3,513
635
4,148
4,285
654
4,937
> 55
627
50
677
797
73
870
TOTAL
5,300
880
6,180
6,282
954
7,236
EMPLOYEES WORKING FOR THE GROUP’S 
FRENCH OPERATIONS IN 2020
EMPLOYEES <30 OF TOTAL HIRES IN 2020
52.7%
38.4%
* The acquisition of the Polish companies began in late 2019 and was completed in 2020.

78
79
WORKFORCE 
BY EMPLOYMENT CONTRACT
2019
2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
Average number of employees with open-ended 
contracts
4,538
793
5,331
5,443
885
6,328
Average number of employees with temporary 
contracts
762
87
849
839
69
908
TOTAL
5,300
880
6,180
6,282
954
7,236
PART-TIME
2019
2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
Average number of employees
109
83
192
133
56
189
%  employees on the total
2.1%
9.4%
3.1%
2.1%
5.9%
2.6%
At SOLUTIONS 30, 87.5% of employees are 
hired on open-ended contracts, demonstrating 
the importance that the company places on 
stable employment.
In 2020, 2.6% of employees benefited from 
part-time contracts, 5.9% of women and 2.1% 
of men.
EMPLOYEES HIRED WITH OPEN-ENDED  
CONTRACT IN 2020
EMPLOYEES BENEFITED FROM PART-TIME  
CONTRACTS IN 2020
87.5%
2.6%
Youth employment
The fundamental principles with regard to 
selection and recruitment are:
•	
to favour young people’s access to their first 
job through scholarship programmes and 
apprenticeships;
•	
to present candidates with an offer of value 
TURNOVER RATE 
At SOLUTIONS 30, career path development 
takes place mostly among office employees in 
areas where advanced skills are required, for 
example workflow design, project management 
and management control. The technical area, 
on the other hand, provides a gateway into the 
* The ratio, by age and by gender, between the number of people hired or who left (turnover) and the average number of 
employees during the year.
WORKFORCE HIRES AND TURNOVER   
BY AGE 
HIRES 2020
TURNOVER 2020
MEN
WOMEN
TOTAL
MEN
WOMEN
TOTAL
< 30
560
110
670
386
92
478
Rate*
46.7%
48.4%
46.9%
32.2%
40.5%
33.5%
30-55
792
182
974
606
141
747
Rate*
18.5%
27.9%
19.7%
14.1%
21.6%
15.1%
>55
89
11
100
90
11
101
Rate*
11.2%
15.0%
11.5%
11.3%
15.0%
11.6%
TOTAL
1,441
303
1,744
1,082
244
1,326
Rate*
22.9%
31.8%
24.1%
17.2%
25.6%
18.3%
world of work and generally after about three 
years most service engineers who intend to 
progress either relocate in the market thanks 
to the skills acquired at SOLUTIONS 30, or 
set up their own businesses, for example as 
subcontractors to the Group. Some service 
engineers, however, grow professionally within 
the Company, acquiring managerial roles. 
that favours the selection and hiring of the 
best professionals;
•	
to ensure that selection and hiring processes 
are objective and impartial;
•	
to favour the recruitment of employees with 
different abilities.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Training and performance appraisal
The key aspect of talent management in 
the Group is training, whose fundamental 
principles are:
•	
the establishment of a conceptual 
framework that includes all the training 
activities to promote the qualification 
of employees, adapting them to a 
multicultural working environment that 
is permeable to cultural change;
•	
the implementation of training plans 
to improve professional skills, adapt 
the workforce to technological and 
organisational changes, help new 
employees adjust to the Group’s 
requirements and build a greater 
capacity for professional development;
•	
the creation of opportunities for 
promotion within the Group;
•	
the fostering of a culture of ethical 
behaviour.
Development of human potential is one of 
the Group’s CSR pillars. Training is provided 
in SOLUTIONS 30’s training centres, through 
e-learning modules, or in collaboration with 
customers, local authorities and schools 
(e.g., Pôle Emploi, the French State job 
centre).
Moreover, to ensure the correct provision 
of dedicated training sessions and track 
the progress and areas of improvement for 
its employees, the Group has created an 
interactive learning platform: SOLUTIONS 30 
Academy.
The Group’s broad training 
program also allows 
SOLUTIONS 30 to hire young 
people with limited schooling 
or people undergoing 
professional retraining, 
significantly improving their 
employability.
TOTAL HOURS OF 
TRAINING
2020
MEN
WOMEN
TOTAL
Managers
3,067
944
4,011
Staff employees
2,345
5,049
7,393
Service engineers & 
Operators
114,784
12,617
127,401
TOTAL
120,196
18,609
138,804
AVERAGE HOURS 
OF TRAINING
2020
MEN
WOMEN
TOTAL 
AVERAGE
Managers
10.5
8.7
10.0
Staff employees
6.6
24.9
13.2
Service engineers & 
Operators
20.4
19.6
20.3
TOTAL
19.1
19.5
19.2
The Group also provides training for 
subcontractors.
Individual interviews to assess performance 
and share career development goals, as 
well as special management initiatives for 
highly skilled employees, are organised on a 
regular basis.
HOURS OF TRAINING PER CONTENT - 
INTERNAL AND SUBCONTRACTORS
2020
INTERNAL
SUBCONTRACTORS
TOTAL
Technical training
106,089
25,098
131,187
H&S training 
20,884
4,116
25,000
General training (Internal Procedure, ESG, ISO 
certifications, foreign language)
11,832
4,680
16,512
TOTAL
138,805
33,894
172,699
EMPLOYEES RECEIVING ANNUAL 
PERFORMANCE REVIEWS (%)
2019
2020
MEN
WOMEN
MEN
WOMEN
Managers
43.6%
36.8%
24.7%
35.6%
Administrative employees
25.4%
13.2%
19.6%
16.5%
Service engineers & Operators
20.1%
9.7%
16.6%
7.4%
The fundamental principles are:
•	
to carry out regular evaluations of the 
performance of the Group’s employees;
•	
to communicate the results to the 
person being assessed in a way that 
favours their professional development.

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83
Occupational health and safety
The Group pays close 
attention to its employees 
not only by complying 
with workplace health 
and safety laws and 
establishing procedures 
to prevent accidents and 
occupational illness, but also 
by promoting their physical 
and psychological well-being 
with policies designed to 
encourage the adoption of 
correct behaviour.
The Group is also focused on constantly 
improving health and safety and has 
been awarded ISO 45000 certification in 
recognition of its adoption of the highest 
occupational health and safety standards.
SOLUTIONS 30 promotes and maintains 
a health and safety culture throughout 
the organisation by providing appropriate 
instructions, training and supervision for all 
employees.
Its Occupational Health and 
Safety Policy is designed to 
achieve a safe and healthy 
working environment. It 
includes:
•	
the integration of occupational health 
and safety criteria throughout the Group, 
so that managers, technicians, executives 
and workers assume their respective 
responsibilities;
•	
the identification, evaluation and 
effective control of workplace-related 
risks;
•	
health monitoring and training for 
workers to ensure job fitness;
•	
a workplace health and safety evaluation 
mechanism based on the standards 
established for the entire Group to 
identify possible deviations, exchange 
best practices and establish a global 
culture of excellence in risk prevention.
In addition to the third-party audits required 
to maintain ISO 45001 certification, 
SOLUTIONS 30 is regularly audited by its 
customers and carries out internal control 
activities.
NUMBER OF SECOND AND FIRST 
PARTY AUDITS
2019
2020
Health & Safety customers audits  
and inspections 
31,285
25,983
H&S internal audits
18,705
17,205
SOLUTIONS 30 has also 
introduced a Road Safety and 
Eco-Driving Policy.
The policy is intended to reduce 
accidents and work-related road injuries and 
to promote an ecological and safe driving 
culture within the organisation:
1. To make drivers aware of the main risks 
they face or create when driving to or from 
work.
2. To ensure that employees who drive 
vehicles during their work demonstrate safe, 
efficient driving skills and sustainable and 
good road safety habits at all times.
3. To maintain all company vehicles in a safe, 
clean and roadworthy condition to maximise 
the safety of drivers, occupants and other 
road users, and reduce the environmental 
impact of company vehicles.
4. To adopt eco-driving behaviour, as 
illustrated in the special training sessions, in 
order to reduce greenhouse gas emissions 
as well as air pollution by lowering fuel 
consumption.
SOLUTIONS 30 is committed 
to promote an ecological 
and safe driving culture 
within the organisation.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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85
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Employee well-being
In 2020 SOLUTIONS 
30 joined the 
European Network 
for Workplace 
Health Promotion 
(ENWHP) for the promotion of health 
through correct lifestyles at work.
Formally established in 1996 by the 
European Parliament, the ENWHP is a front-
runner in workplace health promotion. 
Through the implementation of a series of 
joint initiatives, in collaboration with the 
WHO, it develops best practice criteria and 
supports the establishment of national 
networks and forums to facilitate cross-
border exchange of information and the 
dissemination of good practices in the 
Member States.
The ENWHP is a platform for improving 
workplace health and working towards its 
vision and mission: “healthy employees in 
healthy organisations”.
Member companies pursue the aim of 
improving employee health and well-being, 
reducing the risk factors associated with the 
onset of chronic diseases such as smoking, 
and promoting healthy lifestyles through 
correct diet and physical activity.
SOLUTIONS 30 also provides benefits for its 
employees in accordance with the provisions 
of the various national employment 
agreements, for example, protection of 
workers who suffer injury or occupational 
illness, disability and invalidity coverage, 
parental leave, smart or remote working, 
spouse’s pension, death grant, worker 
compensation.
SMART WORKING
               2019
                  2020
MEN
WOMEN
MEN
WOMEN
Total number of employees that worked in 
smart working
113
41
1,178
334
% of employees who used smart working  
on total
2.1%
4.7%
18.7%
35.0%
Total days in smart working
6,412
2,032
63,064
30,029
% of days in smart working on total
0.7%
7.9%
7,9%
In 2020, 191 employees took parental leave. 
The Return to work rate is the percentage 
of employees who returned to work after 
parental leave out of the total number of 
employees due to return to work after 
taking parental leave. The Retention rate is 
the percentage of employees retained 12 
months after returning to work following 
a period of parental leave out of the total 
number of employees returning from 
parental leave in the prior reporting period.
PARENTAL LEAVE
          2019
      2020
MEN
WOMEN
MEN
WOMEN
Total number of employees that were entitled to parental leave
588
120
914
568
Total number of employees that took parental leave
64
38
95
96
Total number of employees that returned to work in the 
reporting period after parental leave ended
44
20
65
63
Total number of employees that returned to work after parental 
leave ended that were still employed 12 months after their 
return to work
34
19
62
54
Return to work rate 
68.4%
65.6%
Retention rate 
65.2%
56.2%
EMPLOYEES SATISFACTION SURVEY SCORE
RETENTION RATE AFTER PARENTAL LEAVE
MEN
WOMEN
3.5 of 5
84%
100%

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87
Equal opportunities
SOLUTIONS 30 embraces 
diversity in the workplace and 
ensures that all employees 
are treated fairly, with dignity 
and with consideration for 
their goals and aspirations. 
The Group provides equal 
opportunities in all aspects 
of employment and does 
not tolerate discrimination, 
intimidation, harassment or 
other unlawful behaviour in 
the workplace. 
Since the Company believes in diversity 
and inclusion, in the importance of respect 
and in upholding fundamental rights, 
it is committed to building an inclusive 
workplace. Any discriminatory practice 
based on race, colour, gender, age, religion, 
ethnicity, nationality, disability or any other 
illegal basis is not tolerated.
The Company promotes the diversity of 
its employees (ethnic, religious beliefs, 
gender) in the belief that this reflects the 
complexity present in society. As a business 
that develops customised technological 
solutions accessible to all types of users, 
the integration of such solutions into the 
workplace is part of its social responsibilities.
The Group’s objectives and principles can be 
summarised as follows:
•To respect diversity, promoting 
non-discrimination on the 
basis of race, colour, age, sex, 
marital status, ideology, political opinions, 
nationality, religion, sexual orientation, 
minorities, or any other personal, physical or 
social condition among its professionals.
•To develop the principle of 
equal opportunities, a key driver 
of professional development 
involving a commitment to practice and fair 
treatment that fosters the team’s personal 
and professional progression.
• To promote equality between women and 
men with regard to access to employment, 
training, professional promotion 
and working conditions, 
encouraging at the same time 
gender diversity as a manifestation of social 
and cultural reality.  
• Implement measures to promote work-
life balance which encourage respect for 
the personal and family life of 
its professionals and facilitate a 
good balance between personal 
life and the professional responsibilities of 
women and men.
FAIR PAY
The Group respects the right to good 
working conditions and fair salary levels. 
At SOLUTIONS 30, remuneration is based 
on the principle of fair reward for labour 
and respects the principle of equal 
remuneration for men and women for 
work of equal value, based on the objective 
appraisal of jobs (ILO Convention No. 100). 
The minimum pay received by SOLUTIONS 
30 employees may not be lower than 
the minimum set in the collective labour 
agreement and by law in each country, in 
accordance with the ILO Conventions.
The Group believes its remuneration system 
should foster the consolidation of its human 
capital as a differentiating factor with 
respect to its competitors. The principles 
that guide the Group’s remuneration 
system are:
•	
to attract, recruit and retain the best 
professionals;
•	
to be consistent with the Group’s 
strategic positioning and development 
and with its objective of excellence;
•	
to recognise and reward the 
commitment, responsibility and 
performance of all its professionals;
•	
to adapt to the different local realities of 
the Group.
RATIO OF BASIC SALARY  
OF WOMEN TO MEN
France
Italy
Netherland
Benelux
Poland
Spain
Germany
2020
W/M
W/M
W/M
W/M
W/M
W/M
W/M
Managers
0.92
0.95
0.91
0.89
0.99
0.93
0.97
Staff
0.99
0.89
0.89
0.86
0.91
0.91
0.96
Service engineers & Operators
0.99
0.98
0.97
0.96
0.98
0.94
0.94
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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89
VALUE CHAIN MANAGEMENT
Customer satisfaction
SOLUTIONS 30 is committed to optimal 
management of the value chain by applying 
Corporate Social Responsibility principles, 
particularly with regard to customer 
satisfaction and ethical management of the 
supply chain.
The Company has identified four processes 
to ensure that the services it provides 
comply with customer needs and other 
applicable requirements.
•	
Customer relationship management, 
for contract acquisition through both 
tenders and private offers.
•	
Supplier management, for regulation 
of the procurement of materials, 
manpower and qualified services.
•	
Resources management, for 
management of facilities, equipment, 
workplaces and infrastructures needed 
to perform business activities
•	
Activities management, for assignment 
of responsibilities, process planning, the 
definition of rules for the management 
and control of the critical aspects of 
interventions, execution of work and 
related controls.
The goal is not only to intercept the needs 
of the target customer but to anticipate 
them through analysis of the available data.
Thanks to this rigorous management 
system, the Company boasts a client churn 
rate close to zero. 
CUSTOMER LOYALTY
2019
2020
Number of clients TOP 80%*
 22
26 
Number of clients TOP 80% lost 
 1(**) 
0 
Churn rate
4.5%
0.0%
* Customers making 80% of the revenues
**In this specific case, the contract was sold to a third party and unconsolidated due to the lack of strong operational drivers. 
TOP MANAGEMENT
SUPPORT
DESIGN
CUSTOMERS
SERVICE DELIVERY
RESOURCES
SUPPLIES
Strategy Planning 
Budgeting
Planning 
Management
Review
Document 
Management
Customer  
acquisition
Contract
Delivery
Monitoring
Invoicing
Administration 
Accounting
Internal  
Audits
Non-conformity 
Corrective Action
Planning
Supplier 
Selection
Controls
Test and 
Validation
Order  
Management
Equipment
Capital
Infrastructure
Personnel
Compliance  
Monitoring
Control
Continuous  
Improvement
CUSTOMER
CUSTOMER
COMPLIANCE MANAGEMENT - CUSTOMER CARE
SOLUTIONS 30 creates value for its 
customers by differentiating itself from 
competitors. The Group complies with high 
process quality standards and guarantees 
the continuous improvement of stakeholder 
relations and respect for the environment.
The Company has also identified and 
monitors the following secondary processes: 
•	
administrative activities
•	
non-conformities and corrective action
•	
audits
•	
documentation management
•	
design research and development
•	
management reviews.
Customer satisfaction levels, expectations 
and needs are identified and examined 
during management reviews through 
analysis of questionnaire-based customer 
satisfaction surveys, benchmarking and the 
commercial behaviour of competitors.  
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

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91
Ethical supply chain management
The service activities of 
SOLUTIONS 30 require 
the use of external service 
providers. 
The main suppliers are call-centre service 
providers, logistics service providers, long-
term rental companies for service vehicles, 
and technical workforce providers.
The risk of economic dependence is low 
General Suppliers: the Group’s local 
procurement departments are responsible 
for selecting and conducting business with 
external general suppliers for the necessary 
products and services.
Business Partners: SOLUTIONS 30 delivers 
digital support solutions to end clients, both 
individuals and professionals, mostly on 
behalf of larger telecom and digital OEM 
companies, through a network of more 
than 15,700 external service engineers. 
This network of professionals deals with 
installation, maintenance and technical 
assistance for the Group’s clients in the 
following sectors: Telecommunication, 
IT, Security, Energy and Retail in 10 
European countries: France, Italy, Belgium, 
Luxembourg, Netherlands, Spain, Portugal, 
Poland, Germany and the United Kingdom.
Although changes in the supply chain 
may occur as customer offerings evolve, 
these changes do not affect the overall 
composition and location of global supplier 
networks.
    2019
      2020
N° suppliers
Total EUR 
N° suppliers
Total EUR 
Services
2,998
204,434,752 
3,501
152,489,783 
Items and materials
2,491
67,780,929 
2,965
76,935,949 
TOTAL
5,489
272,215,681 
6,466
229,425,732 
because SOLUTIONS 30 has a range of 
alternatives for each purchasing segment. 
The contracts signed with service providers 
directly connected to the Group’s business, 
such as call centres and local subcontractors, 
include service level indicators guaranteeing 
a specific level of quality.
SOLUTIONS 30 has two main kinds of 
suppliers:
•	
General suppliers
•	
Business partners
DEVELOPMENT OF INNOVATIVE 
PRODUCTS AND PROCESSES WITH 
LOWER ENVIRONMENTAL IMPACT
SOLUTIONS 30 requires its 
suppliers to comply with all 
applicable legal environmental 
requirements. Suppliers must also 
demonstrate continuous improvement of 
their environmental performance.
Suppliers are asked to develop innovative 
solutions and processes with the lowest 
possible environmental impact throughout 
their life cycle.
With this aim, suppliers are encouraged to 
pay particular attention to:
•	
Optimising consumption of water, 
materials, paper and energy as well as 
the quantities of waste produced;
•	
Establishing local and international 
logistics processes to limit environmental 
impact, in particular the carbon footprint 
of associated activities;
•	
Conserving natural resources;
•	
Recycling waste.
Suppliers must work toward:
•	
Continuous monitoring of energy and 
natural resources usage, emissions, 
discharges, carbon footprint and disposal 
of waste, and minimisation of negative 
impacts on the environment;
•	
Providing training for all personnel on 
environmental policies and procedures 
to ensure effective implementation and 
compliance.
PURSUIT OF EXCELLENCE IN SAFETY 
AND PROTECTION OF PEOPLE AND 
PROPERTY
SOLUTIONS 30 expects supplier 
operations, facilities, and 
procedures to protect and 
promote worker health and safety.
The supplier must:
•	
Provide its workers with a safe and 
healthy working environment;
•	
Identify hazardous materials, chemicals 
and substances, and ensure their safe 
handling, movement, storage, recycling, 
reuse and disposal;
•	
Comply with legal and regulatory 
restrictions on materials and product 
safety requirements; 
•	
Ensure that key workers are aware of and 
trained in product safety practices.
Suppliers must be prepared for emergency 
situations and regularly train workers on 
emergency planning and response as well as 
first aid.
PROMOTION OF THE GROUP CULTURE 
OF INTEGRITY AND FAIRNESS 
SOLUTIONS 30’s suppliers 
undertake to support the Group 
in the implementation and development of 
its CSR strategy and agree to be evaluated 
by SOLUTIONS 30 for compliance with the 
Group Supplier Code of Conduct.
Under the Group Code of Conduct, 
SOLUTIONS 30 is committed to ensuring the 
highest standards of corporate integrity and 
does not tolerate any practices that conflict 
with the principles of integrity and fairness.
SOLUTIONS 30 SUSTAINABILITY REPORT 2020

92
93
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
CORPORATE CITIZENSHIP
Corporate citizenship is an increasingly 
fundamental concept in SOLUTIONS 30’s 
operations.
The Group’s day-to-day business is guided 
by responsibility towards customers, teams, 
partners, communities and the environment. 
Its aim is to create sustainable growth 
by enabling technology that promotes 
greater inclusivity in society and offers more 
opportunities to more people.
In working to achieve its business goals, 
the Group seeks to act at all times with 
openness, integrity, transparency, and 
expects its Stakeholders to have the utmost 
respect for people and the environment.
DIGITAL SOCIETY DEVELOPMENT
More than 60,000 people use services 
delivered by the Group every day. Through 
insight, solutions and technology, 
SOLUTIONS 30 contributes to the 
development of the digital society of the 
future, for the benefit of its customers, their 
end clients and society as a whole.
SOLUTIONS 30 promotes digital 
development for people, businesses and 
society. The Group combines its values, 
business understanding, technological 
expertise and local presence to enable 
people to make the best possible use of 
technology.
SOLUTIONS 30 is committed to being a 
partner for value creation and contributing 
to the digital transition, while seeking, in 
conjunction with its partners, to deliver 
the technical services needed to make this 
possible. The Group is able to follow this 
commitment thanks to its 7,236 employees 
with in-depth technical expertise, present in 
seven European countries.
DEVELOPMENT OF LOCAL 
COMMUNITIES
SOLUTIONS 30 is committed to acting 
as a long-term partner in the social and 
economic development of the communities 
where it operates.
The Group’s local economic development 
approach is focused on three main areas:
•	
Hiring and training of local staff.
•	
Procurement of local goods and 
services.
•	
Development of local infrastructure.
SOLUTIONS 30’s dynamic growth has 
tangible, positive and sustainable impacts 
on local communities by enabling people to 
broaden their technical skills and increase 
their employability.
To date, SOLUTIONS 30 has supported more 
than 30,000 people in broadening their 
technical and entrepreneurial skills.
SOLUTIONS 30 partners with local 
businesses and schools to create new jobs 
and provide training, thus contributing 
to the sustainability of local economies 
and favouring the development of local 
communities.
To date, SOLUTIONS 30 has supported more than 
30,000 people in broadening their technical and 
entrepreneurial skills.

94
95
94
95
-8.0% 
ELECTRICITY CONSUMPTION
-20%   
NATURAL GAS CONSUMPTION
-10.6% 
ENERGY INTENSITY 
(GJ PER M € REVENUE) 
-12.6% 
TOTAL GHG EMISSION 
INTENSITY 
(TCO2E PER M € REVENUE)
2020 VS 2019
•	 Environmental commitment
ENVIRONMENTAL  
ASPECTS
03

96
97
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Environmental commitment
The Group’s environmental commitment is 
based on:
• helping clients towards increased green 
efficiency, sustainability and the circular 
economy;
• complying with environmental laws and 
regulations;
• pursuing continuous improvement of its 
environmental performance by managing 
consumption of fuel, energy, paper, 
production of waste and by promoting 
sustainable procurement, mobility and the 
circular economy;
• increasing awareness of environmental 
issues among all Stakeholders including but 
not limited to employees, subcontractors 
and clients, through dedicated 
communication and training.
To facilitate its environmental 
approach, SOLUTIONS 30 
has implemented a steering 
committee to develop 
policies and align best 
practices across its country 
organisations.
SOLUTIONS 30 strives to reduce its 
environmental impact at every level. It 
has established an ISO 14001-compliant 
internal management system in France, Italy, 
Luxembourg and Spain, and aims to obtain 
certification in more countries.
SOLUTIONS 30 shares its commitment 
to environmental responsibility with 
Stakeholders through its Code of Conduct 
and its Environmental Policy, which states 
the Group’s expectations with regard to 
environmental performance and responsible 
business practices.
Sustainable mobility
The business model is premised on reducing 
resource consumption: greater efficiency in 
the allocation of technicians and reduction 
of travel time between call-outs are major 
drivers of profitability. Due to the density 
of the service engineer network and broad 
geographical coverage, SOLUTIONS 30’s 
staff are able to handle a higher number 
of call-outs per day while travelling smaller 
distances in their vehicles from one 
appointment to the next.
Compared to alternative arrangements such 
as in-house provision of field services, the 
SOLUTIONS 30 service ensures a significant 
reduction of the average distance travelled 
per appointment.
As its business has grown, 
SOLUTIONS 30 has increased 
its vehicle fleet.
VEHICLE FLEET*
2019
2020
Var.
Total number of vehicles
 4,513 
 5,219 
+ 706 
Number of low-carbon cars (EURO6)
 2,591 
 4,129 
 +1,538 
Number of low-carbon cars (Hybrid and electric)
 4 
 13 
+ 9 
%  low-carbon cars
57.5%
79.4%
+ 21.9pp.
LOW-CARBON CARS IN 2020
79.4%
* Data concerning to passenger vehicles only.

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
AIR TRAVEL 
Technological solutions now in use in 
SOLUTIONS 30, such as video conferencing, 
online meetings and conference calls, allow 
many meetings and training events to be 
conducted without resorting to air travel. 
These options are thoroughly explored 
before any business flights are undertaken.  
TRAVEL TO WORK 
Public transport, car sharing, bicycles: 
SOLUTIONS 30 encourages its people to 
make environmentally friendly choices about 
how they travel to work. Even sharing the 
car journey to work one day a week helps 
the environment and sets a good example 
to others.
Compared to 2019, the number of Euro 
6, hybrid and electric cars grew in 2020 to 
account for 79% of the entire fleet.
SOLUTIONS 30 has also implemented an 
ecological and safe driving policy for all 
drivers.
Eco-safe driving is a recognised and 
proven style of driving, which contributes 
to road safety while reducing fuel 
consumption to improve the quality of the 
local and global environment.
Energy efficiency
In 2020, total energy consumption 
amounted to 364,063 GJ, an increase of 
6.7% compared to 2019.
This result was determined by an 8.0% 
decrease in electricity consumption and a 
20.4% decrease in natural gas.
The increase in diesel consumption was due 
to the growth in the number of vehicles 
in 2020, which travelled about 20%5 more 
kilometres than in 2019.
Growth in diesel consumption was 
contained thanks to: 
•	
Eco-driving training sessions; 
•	
Fleet replacement with more efficient 
vehicles with smaller engines; 
•	
Optimised call-out scheduling, 
rationalised dispatches and purchases by 
volume.
The energy intensity KPI, calculated as GJ 
of total energy consumption per million 
EUR revenue, decreased by 10.6% in 2020 
due to the increase in energy consumption 
and a more than proportional increase in 
revenues.
ELECTRICITY CONSUMPTION
NATURAL GAS
ENERGY INTENSITY (GJ PER M € REVENUE)
-10.6%
-8.0%
-20.4%
TOTAL ENERGY CONSUMPTION
2019
2020
Var.
Diesel [L]
 8,226,659  
 8,921,253  
Diesel [GJ]
 313,432 
 339,896   
+8.4%
Electricity [kWh]
 5,110,465  
 4,700,842  
Electricity [GJ]
 18,398 
 16,923 
-8.0%
Natural gas [mc]
 277,166 
 220,627   
Natural gas [GJ]
 9,785 
 7,784 
-20.4%
TOTAL ENERGY [GJ]
341,615
364,063 
+6.7%
Energy Intensity [GJ per M € revenue]
500.8
447.5
-10.6%
5 Estimated data

100
101
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
SOLUTIONS 30’s commitment to energy 
efficiency also extends to minimising 
energy consumption for lights, air-
conditioning, PCs, photocopiers and other 
equipment.
600
500
400
300
200
2019
500.8
447.5
2020
KPI - ENERGY INTENSITY [GJ PER M € REVENUE]
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
2019
2020
Reduction of carbon footprint
SOLUTIONS 30 reports direct and indirect 
emissions of greenhouse gases (GHG) 
in accordance with the Greenhouse Gas 
Protocol, which divides emissions into 
different categories or scopes:
•	
Scope 1: direct emissions from sources 
owned and controlled directly by the 
organisation. At SOLUTIONS 30, this 
refers to natural gas used by thermal 
power plants and the emissions from the 
vehicles fleet;
•	
Scope 2: emissions resulting from the 
production of electricity imported and 
consumed by the organisation.
•	
Scope 3: emissions from sources not 
owned by the organisation. In this first 
Sustainability Report, SOLUTIONS 30 has 
decided to measure indirect emissions 
from fuel (diesel), natural gas and paper 
consumption.
Emissions are measured in tons of CO2 
equivalent (tCO2e) taking into account the 
specific Global Warming Potential (GWP) of 
each greenhouse gas.
GHG EMISSIONS
2019
2020
Var.
Direct emissions due to transport - company vehicle fleet [tCO2e] 
 20,410.0  
 21,209.0  
3.9%
Direct emissions due to heat production [tCO2e]
 562.8 
 462.6 
-17.8%
Total Scope 1 [tCO2e]
 20,972.8 
21,671.6 
3.3%
GHG emission intensity - scope 1 [tCO2e/M € revenue]
 30.74 
 26.60 
-13.5%
Indirect emissions due to electricity consumption [tCO2e] 
 678.4 
 646.1 
-4.8%
Total Scope 2 [tCO2]
 678.4 
 646.1 
-4.8%
GHG emission intensity - scope 2 [tCO2e/M € revenue]
 0.99 
 0.79 
-20,2%
Indirect emissions due to Diesel consumption [tCO2e]
 5,076.6 
 5,581.7  
9.9%
Indirect emissions due to Natural gas consumption [tCO2e]
 73.2 
 69.9 
-4.4%
Indirect emissions due to Paper consumption [tCO2e]
 17.9 
 20.9 
16.5%
Total Scope 3 [tCO2e]
 5,167.7 
 5,672.5 
9.8%
GHG emission intensity - scope 3 [tCO2e/M € revenue]
 7.58 
 6.96 
-8.1%
Total GHG emissions (Scope 1+2+3) [tCO2e]
 26,819 
 27,990 
4.4%
Total GHG emission intensity (Scope 1+2+3) [tCO2e/M € revenue]
 39.31 
 34.36 
-12.6%
TOTAL GHG EMISSION INTENSITY
-12.6%

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SOLUTIONS 30 SUSTAINABILITY REPORT 2020
Greenhouse gas emissions follow the trend 
in energy consumption, especially with 
regard to diesel fuel, which is the most 
widely used energy vector.
In absolute terms, total greenhouse gas 
emissions in 2020 amounted to 27,990 
tCO2e, up 4.4% compared to 2019. This was 
due to the expansion of the vehicle fleet 
and the increase in kilometres6 travelled to 
provide more services. 
The GHG emission intensity indicators are 
calculated by relating the absolute emission 
values to the size of the business in terms of 
revenue.
All emission intensity indicators were lower 
in 2020 compared to 2019, as absolute 
emission values rose at a slower rate than 
revenue.
2019
2020
0
10
GHG emission intensity - scope 1
GHG emission intensity - scope 3
GHG emission intensity - scope 2
GHG emission intensity - scope 1+2+3
20
30
40
39.31
34.36
30.74
26.60
7.58
6.96
0.99
0.79
GHG EMISSION INTENSITY [tCO2e per M € revenue]
6 +20% (estimated data) 
Waste, reuse and recycling
OFFICES
Internal guidelines implemented throughout 
SOLUTIONS 30 make sound environmental 
practices such as waste separation, recycling 
and energy-efficient behaviour standard in 
all company locations.
In refreshment and kitchen facilities, a waste 
separation system is in place with different 
receptacles for plastic cups, cans, and 
organic waste. 
The use of plastic cups, for 
example for coffee machines 
or water dispensers, is avoided 
through use of reusable mugs. 
Special containers for the disposal of paper 
for recycling are freely available. 
Other forms of recycling include 
printer cartridge and used 
battery recycling. 
The Company’s cleaning services 
provide information on management of 
waste material, to be sure that waste 
separation continues after the materials 
leave the sites.
ACTIVITIES WITH CUSTOMERS AND 
CONSTRUCTION SITES
The waste produced by SOLUTIONS 30’s 
activities is usually special waste. 
SOLUTIONS 30 collects the information 
necessary for waste characterization and 
proceeds to classify it in accordance with the 
European Waste Catalogue, assigning the 
corresponding code to each type.
Other waste is collected and transported 
to sites where it is temporarily deposited in 
special bins.
WASTE BY TYPE AND DISPOSAL METHOD
2019
2020
TOTAL WASTE: Non-hazardous [t]
6,029.7
11,765.1 
% recovered
1.2%
1.9%
% disposed of  
98.9%
98.1%

104
105
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
On 23 July 2016, Directive 2014/95/EU 
regarding the disclosure of non-financial 
and diversity information by certain large 
undertakings and groups was transposed 
into Luxembourg law “Article No. 156: 
publication d’informations non financières 
et d’informations relatives à la diversité”. 
This Sustainability Report fulfils SOLUTIONS 
30 Group’s reporting obligations under this 
law.
The SOLUTIONS 30 Sustainability Report 
for 2020 – the company’s first Sustainability 
Report – has been prepared in accordance 
with the “GRI Sustainability Reporting 
Standards“ of the Global Reporting Initiative, 
using the “in accordance – core” reporting 
option.
In order to ensure the quality of the Report, 
SOLUTIONS 30 follows the reporting 
principles for defining report content 
and quality of the GRI Standards, which 
provide a set of criteria for selection of the 
information to be included in the report and 
the related representation methods.
PRINCIPLES FOR DEFINING REPORT 
CONTENT
•	
Stakeholder Inclusiveness – The 
application of this principle led the 
company to carry out and report on 
engagement activities, mainly described 
in the “Stakeholder engagement” 
chapter.
•	
Sustainability Context – The chapters 
“Business model” and “Sustainability at 
SOLUTIONS 30” illustrate clearly how 
the company interprets sustainability in 
connection with the business sector in 
which it operates. 
•	
Materiality – The significance of 
the sustainability topics covered in 
the Report is consistent with the 
materiality analysis carried out by the 
company. The company also wanted 
to highlight the close link between 
the sustainability topics it identified 
and the SDGs as highlighted in the 
chapter “Business segments” and in the 
section “Contribution to United Nations 
Sustainability Goals”.
The following table illustrates the material 
topics identified by SOLUTIONS 30 as well 
as the applicable reporting scope and 
limitations, if any, for each topic.
METHODOLOGICAL NOTE
MATERIAL TOPIC 
IDENTIFIED BY 
SOLUTIONS 30 
GRI STANDARDS 
DISCLOSURE
REPORTING SCOPE
LIMITATION OF 
REPORTING SCOPE
INTERNAL
EXTERNAL
INTERNAL 
EXTERNAL
CUSTOMER SATISFACTION
Stakeholder engagement
Group
-
 -
 -
ANTICORRUPTION 
Anti-corruption
Group
-
 -
 -
DIGITAL SOCIETY 
DEVELOPMENT
-
Group
-
 -
 -
OCCUPATIONAL HEALTH 
AND SAFETY
Occupational health and 
safety
Group
Suppliers
 -
Reporting 
scope 
partially 
extended to 
suppliers
DIGITAL RIGHTS 
PROTECTION 
-
Group
-
-
-
DEVELOPMENT OF LOCAL 
COMMUNITIES
Local Communities
Group
 -
 -
 -
CARE FOR PEOPLE 
Employment;  
Non-discrimination
Group
 -
 -
TRAINING AND 
DEVELOPMENT
Training and education
Group
 -
 -
 -
YOUTH EMPLOYMENT 
Employment
Group
-
-
-
REUSE AND RECYCLING OF 
MATERIALS 
Materials
Group
-
-
-
REDUCTION OF CARBON 
FOOTPRINT
Emissions
Group
Suppliers
 -
Reporting 
scope 
partially 
extended to 
suppliers
ETHICAL MANAGEMENT OF 
THE SUPPLY CHAIN
Procurement practices; 
Supplier environmental 
assessment;
Supplier social assessment
Group
Suppliers
 -
Reporting 
scope 
partially 
extended to 
suppliers
ENERGY EFFICIENCY
Energy
Group
Suppliers
 -
Reporting 
scope 
partially 
extended to 
suppliers
SUSTAINABLE MOBILITY
-
Group
 -
 -
 -
•	
Completeness  – The report has been 
issued in order to provide stakeholders 
with a complete picture of SOLUTIONS 
30’s global activities.

106
107
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
PRINCIPLES FOR DEFINING REPORT 
QUALITY
•	
Balance – In describing the outcomes of 
SOLUTIONS 30 activities, the company 
has tried to reflect both positive and 
negative aspects in order to give a 
balanced view of overall performance.
•	
Comparability – To enable stakeholders 
to analyse changes in performance, the 
Report includes comparative data for the 
two years ending 31 December 2019 and 
31 December 2020. 
•	
Accuracy – The environmental, health 
and safety data and information is 
sourced from certified management 
systems (ISO 14001:2018 and ISO 
45001:2018). 
The sources of the conversion rates used to 
calculate GHG emissions are as follows:
•	
Scope 1 direct emissions: UK 
Government Conversion Factors for 
greenhouse gas (GHG) reporting 19-20.
•	
Scope 2 indirect emissions (location-
based): ISPRA 2020 – GHG emissions 
factors in the domestic electric energy 
sector and in the main European 
countries.
•	
Scope 3 indirect emissions: UK 
Government Conversion Factors for 
greenhouse gas (GHG) reporting 19-20.
Economic data are taken from the Annual 
Report; the data relating to human 
resources are annual averages.
•	
Timeliness – The Sustainability Report 
will be prepared annually.  
•	
Clarity – The Sustainability Report has 
been organised to enable stakeholders 
to identify information easily; it opens 
with the letter from the CEO, and 
includes three sections: SOLUTIONS 
30 identity, Social aspects and 
Environmental aspects.
•	
Reliability – The Sustainability Report 
2020 has been approved by the 
Supervisory Board.
GRI Content Index
GENERAL INFORMATION
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
1. ORGANISATIONAL PROFILE
102-1
Name of the organisation
cover
102-2
Activities, brands, products, and services
pp.18-31
102-3
Location of headquarters
pp.16-17
102-4
Location of operations
pp.16-17
102-5
Ownership and legal form
p.11
102-6
Markets served
pp.16-17
102-7
Scale of the organisation
pp.7; 8; 10; 13; 16-17
102-8
Information on employees and other 
workers
pp.76-78
102-9
Supply chain
pp.90-91
102-10
Significant changes to the organisation and 
its supply chain
pp.13; 15
102-11
Precautionary Principle or approach
pp.65-68
102-12
External initiatives
pp.56; 58-59
102-13
Membership of associations
pp.70; 84
2. STRATEGY
102-14
Statement from senior decision-maker
pp.4-5
102-2
Activities, brands, products, and services
pp.44-49
3. ETHICS AND INTEGRITY
102-16
Values, principles, standards, and norms of 
behaviour
pp.11; 56; 58-59; 70-71
102-17
Mechanisms for advice and concerns about 
ethics
p.68
4. GOVERNANCE
102-18
Governance structure
pp.61-63
102-20
Executive-level responsibility for economic, 
environmental, and social topics
p.64
5. STAKEHOLDER ENGAGEMENT
102-40
List of stakeholder groups
p.50
102-41
Collective bargaining agreements
pp. 69; 87. SOLUTIONS 30 
adheres to collective union 
bargaining in the countries in 
which it is present. 
102-42
Stakeholder identification and selection
p.50

108
109
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
GENERAL INFORMATION
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
102-43
Approach to stakeholder engagement
pp.52-53
102-44
Key topics and concerns raised
pp.42-53
6. REPORTING PRACTICE
102-45
Entities included in the consolidated 
financial statements
List of consolidated entities, 
p.90-91 Annual Report https://
www.solutions30.com/wp-
content/uploads/2021/05/
ANNUAL-REPORT-2021-EN.pdf
102-46
Defining report content and topic 
boundaries
pp.42-43; 104-105
102-47
List of material topics
p.43
102-48
Restatements of information
No restatements; this is the 
first edition of the report
102-49
Changes in reporting
No changes; this is the first 
edition of the report
102-50
Reporting period
FY2020
102-51
Date of most recent report
This is the first edition of the 
report
102-52
Reporting cycle
Annual
102-53
Contact point for questions about the report
Back cover p.112
102-54
Claims of reporting in accordance with the 
GRI Standards
p.106
102-55
GRI content index
p.106-111
SPECIFIC DISCLOSURES
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
ECONOMIC
103-1
Explanation of the material topic and its boundary
pp.16-18
103-2
The management approach and its components
pp.32-35
103-3
Evaluation of the management approach
p.89
201-1
Direct economic value generated and distributed
pp.54-55
PROCUREMENT PRACTICES
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.47; 90-91
103-3
Evaluation of the management approach
p.91
SPECIFIC DISCLOSURES
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
204-1
Proportion of spending on local suppliers
p.90-91
This is the first Report 
produced by SOLUTIONS 
30. In the future the 
company will collect 
the data necessary for 
complete coverage of the 
indicator.
ANTI-CORRUPTION
103-1
Explanation of the material topic and its boundary
pp.42- 43; 106-107
103-2
The management approach and its components
p.44; 68
103-3
Evaluation of the management approach
p.68
205-3
Confirmed incidents of corruption and  
action taken
In FY 2020 there were no 
incidents of corruption 
ENVIRONMENT
ENERGY
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.49; 65-66; 99-100
103-3
Evaluation of the management approach
p.65 (ISO 14001 
management review)
302-1
Energy consumption within the organisation
p.99
302-3
Energy intensity
p.100
EMISSIONS
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
p.48; 65-66; 101-102
103-3
Evaluation of the management approach
pp.57; 96-98
305-1
Direct (Scope 1) GHG emissions
pp.101-102
305-2
Energy indirect (Scope 2) GHG emissions
pp.101-102
305-3
Energy indirect (Scope 3) GHG emissions
pp.101-102
305-4
GHG emissions intensity
p.102
EFFLUENTS AND WASTE
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
p.49; 65-66; 96; 103
103-3
Evaluation of the management approach
p.65 (ISO 14001 
management review)

110
111
SOLUTIONS 30 SUSTAINABILITY REPORT 2020
SPECIFIC DISCLOSURES
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
306-2
Waste by type and disposal method
p.103
ENVIRONMENTAL COMPLIANCE
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
p.65-66
103-3
Evaluation of the management approach
p.65 (ISO 14001 
management review)
307-1
Non-compliance with environmental laws and 
regulations
During FY2019 and 
FY2020 no fines and 
non-monetary sanctions 
were imposed for 
non-compliance with 
environmental laws and 
regulations.
SUPPLIER ENVIRONMENTAL ASSESSMENT
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.47; 68-69; 90-91
103-3
Evaluation of the management approach
p.65 (ISO 14001 
management review)
308-1
New suppliers screened using environmental 
criteria
p.91
This is the first Report 
produced by SOLUTIONS 
30. In the future the 
company will collect 
the data necessary for 
complete coverage of the 
indicator.
SOCIAL
EMPLOYMENT
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
p.46; 74; 79; 84-85
103-3
Evaluation of the management approach
p.46; 52; 74; 79; 84-85
401-1
New hires and employee turnover
p.79
401-2
Benefits provided to full-time employees that are 
not provided to temporary or part-time employees
p.84
401-3
Parental leave
p.85
OCCUPATIONAL HEALTH AND SAFETY
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.45; 82-83
SPECIFIC DISCLOSURES
Cross-reference/ 
Direct answer
Omission/Reason/ 
Explanation
103-3
Evaluation of the management approach
pp.52; 65 (ISO 45001 
management review)
403-8 
Workers covered by an occupational health and 
safety management system
p.82-83
TRAINING AND EDUCATION
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.46; 80-82
103-3
Evaluation of the management approach
p.52
404-1
Average hours of training per year per employee
p.80
404-3
Percentage of employees receiving regular 
performance and career development reviews
p.81
DIVERSITY AND EQUAL OPPORTUNITIES
103-1
Explanation of the material topic and its boundary
p.86-87
103-2
The management approach and its components
p.86-87
103-3
Evaluation of the management approach
p.52
405-2
Ratio of basic salary and remuneration of women 
to men
p.87
SUPPLIER SOCIAL ASSESSMENT
103-1
Explanation of the material topic and its boundary
pp.42-43; 106-107
103-2
The management approach and its components
pp.47; 68-69; 90-94
103-3
Evaluation of the management approach
pp.68-69
414-1
New suppliers screened using social criteria
pp.90-91
This is the first Report 
produced by SOLUTIONS 
30. In the future the 
company will collect 
the data necessary for 
complete coverage of the 
indicator.

esg@solutions30.com - www.solutions30.com