ENVIRONMENTAL,
SOCIAL & GOVERNANCE 
2022 REPORT

Carrier 2022 ESG Report
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Introduction
Planet
People
ESG Indices
Governance
Communities
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Inspiring confidence 
in a better future.
At Carrier, our solutions are creating a healthy, safe, sustainable and 
intelligent world for generations to come. Building on a legacy of sustainability 
leadership, we set ambitious goals and push ourselves to help solve some of 
the planet’s most complex challenges. 
We support customers in reaching their decarbonization goals while also 
reducing food waste through our growing suite of sustainability solutions 
and services. We are expanding electric and digital building and cold chain 
technologies, while using refrigerants with lower global warming potential.
Carrier continuously incorporates sustainable practices within our operations 
and invests in our people. We provide opportunities for employees to build 
lifelong skills and advance their careers, and we focus on fostering an inclusive 
and diverse culture where all Carrier employees feel like they _belong. 
The progress we are making today will positively impact tomorrow for the 
planet, people and communities. Together, we are inspiring confidence in  
a better future.

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Carrier 2022 ESG Report
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Table of Contents
Introduction			
             3
About This Report				
  3
A Message From Our Chairman 
& Chief Executive Officer			
  4
About Carrier				
  6
Secular Trends Driving Growth		
  7
Programs					
  8
Carrier Sustainability & ESG			
10
2021 Highlights				
14
Planet				
           15
Advancing Toward 1 Gigaton			
16
Innovation, Research & Development	
17
Product Safety & Quality	
		
19
Environment, Health & Safety		
20
Energy & Greenhouse Gas Emissions	
21
Water					
23
Waste & Recycling				
23
Responsible Supply Chains	 		
24
People				
 26
Culture & Engagement			
28
Inclusion & Diversity			
30
Flexible Work				
36
Development & Career Growth		
36
Benefits					
39
Health & Safety				
40
Communities			
 42
Positively Impacting Communities	
	
43
Investing in Education			
44
Promoting Sustainability			
45
Governance			
 47
Stakeholder Engagement	
		
49
Customer Experience & Satisfaction		
50
Ethics & Compliance			
50
ESG Indices				
 53
Materiality Assessment & ESG Topics	
54
GRI Content Index				
56
SASB Disclosure				
79
TCFD Disclosure				
80
About This Report
Carrier’s 2022 Environmental, Social & 
Governance (ESG) Report covers performance 
for calendar year 2021. Where relevant, we 
include key data and information from 2022. 
The information and data included in this 
report are shared based on the best available 
information and data at publication and are 
subject to change. In some cases, information 
and data are estimated.

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As the leading global provider 
of healthy, safe, sustainable 
and intelligent building and cold 
chain solutions, Carrier is at the 
epicenter of some of the world’s 
most critical secular trends.  
With an increased focus on health 
and wellness, sustainability, 
digitalization and a growing 
middle class, the work we do 
matters now more than ever for 
people and our planet. 
Nine of the last 10 years have been among the 
hottest on record, and the United Nations has 
issued an urgent call for climate action from 
governments, businesses and cities alike. At  
Carrier, we are well-positioned to make a 
meaningful difference.
Today, HVAC systems account for approximately 
40% of a building’s energy consumption, and 
approximately 40% of energy-related global 
greenhouse gas emissions come from the building 
sector. HVAC contributes an estimated 15% of the 
world’s greenhouse gas emissions. Similarly, food 
waste is a significant driver of greenhouse gas 
emissions. If it were a country, food waste would 
be the third-largest emitter of greenhouse gases. 
When combined, HVAC and food waste contribute 
an estimated 25% of annual greenhouse gas 
emissions. 
Carrier embraces environmental, social and 
governance (ESG) progress through measures 
to improve the planet, people and communities. 
We play an important role in decarbonizing the 
global economy. We are innovating solutions and 
services that enable our customers to achieve 
their sustainability goals, and we are continuously 
incorporating sustainable practices within our 
operations. We are committed to reaching carbon 
neutrality in our operations and reducing the carbon 
footprint of our customers by more than 1 gigaton 
by 2030. 
We are making measurable progress against our 
2030 ESG goals. Since 2020, the adoption of our 
high-efficiency and lower global warming potential 
refrigerant products as well as avoided food waste 
has helped our customers avoid approximately 
137 million metric tons of greenhouse gas 
emissions, which is equal to the annual energy use 
of more than 16 million U.S. homes. EcoEnergy 
Insights’ CORTIX platform, part of our Abound 
suite of solutions, saved our customers half a 
billion kilowatt-hours of energy in 2021, which is 
equivalent to the amount of carbon sequestered 
annually by more than 430,000 acres of U.S. 
forests. We are proud that Lynx, our cloud-based 
digital offering developed in collaboration with 
Amazon Web Services, was recognized by Fast 
Company as one of 2021’s World Changing Ideas.
David Gitlin, Chairman  
& Chief Executive Officer

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Our other successes include introducing an air-
cooled chiller heat pump platform in Europe with 
70% lower global warming potential than previous 
platforms, being first to market with electrically 
powered refrigeration units for trailers and 
launching zero-emission electric truck refrigeration 
technology. Our manufacturing site in Indianapolis 
achieved zero waste to landfill certification by 
converting waste to energy and other uses.
We are also accelerating innovation through 
investments in emerging and disruptive 
technologies to bring the next generation of 
sustainable, intelligent solutions to the market. 
We are committed to spending $2 billion on the 
development of sustainable solutions by 2030, 
and we are nearly one-quarter of the way there in 
just two years. Our global venture capital group, 
Carrier Ventures, engages in deep collaboration and 
strategic partnerships along with providing equity 
investments in companies developing sustainable 
innovation and disruptive technologies for building 
and cold chain management.  
A key driver underlying our progress is an engaged 
culture that embraces inclusion and diversity. We 
continue to recruit more diverse talent, working 
toward our goal of having a workforce that reflects 
the communities in which we work. We invest in 
our people through employee development and 
continuous learning programs, and have introduced 
a new global flex work philosophy. 
In communities around the globe, we support civic, 
cultural, economic and social welfare organizations 
and participate in programs and initiatives that are 
making the world more healthy, safe, sustainable 
and intelligent for generations to come. 
I am proud of the progress we have made. While 
there is certainly more to do, our diverse team is 
working diligently to make our commitments a 
reality as we create solutions that matter for people 
and our planet. Thank you for supporting us in this 
critical endeavor.  
David Gitlin
Chairman & Chief Executive Officer, Carrier
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Our diverse team is working 
diligently to make our 
commitments a reality as we 
create solutions that matter 
for people and our planet. ”
“

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About Carrier
Carrier is the leading global provider of healthy, safe, sustainable and 
intelligent building and cold chain solutions, with a diverse and world-class 
workforce. Through our performance-driven culture, we are driving long-term 
shareowner value by growing sales and investing strategically to strengthen 
our position in the markets we serve.
2021 Net Sales Breakdown
~58,000 
EMPLOYEES
$503M 
2021 RESEARCH  
and DEVELOPMENT
160+ 
COUNTRIES
100+  
NEW PRODUCTS 
for the 7th consecutive year
$20.6B 
2021 NET SALES
~9,000 
ACTIVE PATENTS 
and pending patent 
applications worldwide
80+  
BRANDS
~90M 
HOMES PROTECTED  
by Kidde with
~400M 
ALARMS INSTALLED
$11B+ 
GOODS COOLED 
by Carrier on ocean daily
REFRIGERATION 
TRANSPORT &  
COMMERCIAL
$4.1B 
Net sales*
20%
FIRE & SECURITY 
RESIDENTIAL, COMMERCIAL 
& INDUSTRIAL
$5.5B 
Net sales*
26%
HVAC
COMMERCIAL & 
RESIDENTIAL
$11.4B 
Net sales*
54%
* Segment sales include intercompany sales.
Read in conjunction with Form 10-K.
Net sales 
by region
Americas
54%
EMEA
29%
Asia Pacific
17%
New Equipment 73%
Aftermarket
27%
Net sales 
mix

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Secular Trends Driving Growth
Carrier lives at the intersection of secular drivers, including health and 
wellness, sustainability, digitalization and a growing middle class.
As cities grow, competing demands for natural resources strain infrastructure 
and food supply. Energy demand for space cooling has more than tripled since 
1990, making it the fastest-growing energy end use in buildings. 
Around the world, food is wasted on an alarming scale, which leads to nearly 
9% of the world population going to bed hungry each night. If food waste were 
a country, it would be the third-largest emitter of greenhouse gases (GHGs), 
representing 10% of global annual climate emissions.
Buildings account for
~40%
of energy-related 
GHG emissions. 
Integrated smart 
building systems can 
reduce energy use by
~10%-20%.
People spend
~90% 
of their time indoors.
Indoor air can be
3-5x
more polluted  
than outdoor air.
Eliminating food waste 
can decrease annual 
global GHG emissions by
~10%.
>50%
of all perishable food 
loss could be avoided 
by using cold chain 
technology.
>$1T 
is lost annually by 
retailers due to supply 
chain inefficiencies.   
475M 
tons of food can be 
saved annually with 
effective refrigeration. 
Secular Trends Driving  
Building Transformation
Secular Trends Driving  
Cold Chain Transformation
At Carrier, we have the unique ability to inspire confidence and help address 
global climate change with more sustainable solutions. Few companies are 
positioned as well to make such a positive impact. From enabling the clean 
energy transition to fostering the move toward lower global warming potential 
(GWP) refrigerants, addressing climate change is a key tenet of our  
growth strategy.

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Programs
Carrier innovates to address the needs of people and our planet through our 
key programs – Healthy Buildings, Healthy Homes and Connected Cold Chain. 
Healthy Buildings 
We help optimize built environments in ways that improve operational 
efficiency and positively impact occupants – from helping to ensure  
physical safety and security to improving health, productivity and  
cognitive performance.
Leveraging our expertise, global footprint and rapid innovation capabilities,  
we use a lifecycle approach to address nearly all aspects of buildings, with  
an industry-leading portfolio of advanced equipment, services and automation 
offerings covering HVAC and Fire & Security. Across a range of building types, 
we help improve indoor air quality, help detect and prevent fires, and enable 
touchless interactions. Our solutions meet the unique needs of each industry, 
including commercial buildings, healthcare, hospitality, education, retail  
and marine.
Carrier Certified Healthy Air Systems
Carrier Certified Healthy Air Systems is a building site certification that 
indicates a building’s indoor air quality solutions meet or exceed Carrier’s 
system standards. Certified sites receive visual verification to assure 
occupants that building systems can support a healthy and safe indoor 
environment. The certification is an effective way for building owners and 
operators to meet the U.S. Environmental Protection Agency’s “Clean Air  
in Buildings Challenge” to improve indoor air quality.  
Spotlight 
World Green Building Trends 2021
Dodge Data & Analytics and Carrier have partnered on research on 
global green building trends since 2008. The fourth edition of the  
World Green Building Trends SmartMarket Report reveals that 
architects, engineers, contractors, owners and investors from  
79 countries expect to engage in more green building in the next  
three years.
66% lower 
operating costs
Top business benefits of green building, according to respondents:
62% 
improved 
user/occupant 
health and 
well-being
32% 
education 
of users/
occupants 
about 
sustainability
32% 
documentation/
certification 
providing  
quality  
assurance
33% future-
proofing assets
Healthy Homes
Carrier’s Healthy Homes Program includes a suite of targeted solutions that 
can help improve the overall health and safety of homes and the people inside. 
Carrier products, including air conditioners, air purifiers and humidifiers, serve 
dual purposes. They make homes more comfortable and help make the air 
inside fresher and cleaner. Fire safety products, such as smoke and carbon 
monoxide alarms, fire extinguishers and other fire safety accessories, can help 
protect people, pets and the structures of homes in the event of a fire. When 
properly placed and tested, they can help save lives and minimize damage  
to property.

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Connected Cold Chain
Dramatic changes worldwide have underscored the importance and challenges 
of getting food and medicine to the people who need them. Through industry-
leading services, solutions and expertise across the cold chain, Carrier is 
helping to preserve, protect and extend the world’s supply of food and medicine.
Today’s cold chain is fragmented with different providers and technologies 
at each stage of the supply chain, meaning limited visibility into the location, 
condition and handling of goods while en route and significant risk of 
temperature fluctuations from human error, equipment malfunctions  
and external events.
Investment in the cold chain – specifically  
pre-cooling, transport refrigeration equipment 
and temperature monitoring systems – can 
reduce food loss by 76% and reduce carbon 
dioxide (CO2) equivalent emissions by 16%.
The cold chain is a logistics network that uses refrigeration to provide 
uninterrupted, temperature-controlled transport and storage of perishable 
goods from producer to consumer. It impacts human life every day – helping to 
ensure that the foods we eat reach tables around the world, and medications 
safely move for patient use and clinical trials, all while helping to alleviate 
global hunger and reduce the environmental and societal impact of food waste.
Developing sustainable cold chain solutions involves using the most  
sustainable refrigerants where possible. The natural refrigerant CO2 is Carrier’s 
preferred option in commercial refrigeration and in some of our container 
refrigeration systems. 
For warehouses, distribution centers, food and goods processing sites or sports 
venues, PowerCO2OL is Carrier’s most powerful refrigeration rack and the right 
natural solution for high-cooling-capacity applications with low environmental 
impact. Including a heat pump, the heat recovery system allows customers to 
use the same installation for the supply of their domestic hot water networks 
and heating circuits for their facilities.
Spotlight 
Lynx
Developed in collaboration with Amazon Web Services, Carrier’s 
Lynx platform allows customers to leverage data to improve the 
effectiveness, efficiency and sustainability of their supply chains.  
By enhancing visibility, resiliency, agility and efficiency in the cold 
chain, the cloud-connected Lynx digital platform helps reduce loss 
and supports real-time decisions, ensuring foods and vital medications 
safely reach people around the world who need them. Lynx was 
recognized among Fast Company’s 2021 World Changing Ideas, which 
focuses on social good and solutions that make the world better. 
Spotlight 
World Cold Chain Symposium
We remain committed to thought leadership and advancing dialogue 
around the global cold chain. Carrier co-sponsored the World Cold 
Chain Symposium convened by the Global Food Cold Chain Council  
and the United Nations Environment Programme. We discussed ways 
we are helping combat world hunger and helping customers avoid  
GHG emissions.

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Design: NORESCO
As one of the largest energy services companies in the United States, NORESCO 
uses design-build and performance-based contracting vehicles to deliver energy 
and maintenance savings and significant infrastructure upgrades to existing 
facilities. In 2021, NORESCO helped customers avoid over 1.1 million metric 
tons of CO2 emissions through reduced consumption of electricity, natural gas, 
propane, steam and other energy sources, along with the use of combined heat 
and power plants to efficiently generate electricity and thermal energy. 
Enable: Abound 
Abound is Carrier’s cloud-based offering that uses advanced technology to make 
building environments more intelligent, efficient and responsive. It connects 
directly to existing building systems and sensors, and is designed to easily work 
with most systems to unlock and unite siloed data to provide more powerful, 
actionable insights. The platform can be rapidly installed and scaled. Building 
operators can benchmark building performance related to air quality, ventilation 
and humidity against the thresholds identified by certain air features within the 
WELL Building Standard from the International WELL Building Institute. Building 
owners can display real-time information and messaging about a building’s 
health through the Abound application programming interface, which can be 
used to create digital wallboards and support mobile experiences.
Deliver: BluEdge
The BluEdge service platform is Carrier’s best-in-class service and aftermarket 
offering. The platform uses analytics to decipher data, extract insights and 
implement solutions before issues arise. Digital solutions are enabling our 
BluEdge offerings to increase service coverage and traction across our three 
segments. We have signed nearly 30,000 BluEdge agreements since we 
launched the program in mid-2020, and longer-term customer relationships  
are also growing our mix of recurring revenues.
Carrier Sustainability & ESG
We approach sustainability across our business in three ways: sustainable 
solutions, sustainable investments and ESG in practice.
Sustainable Solutions
Carrier is aiming to reduce our customers’ carbon footprint by more than  
1 gigaton by 2030 in part through a tailored approach for specifying and 
commissioning equipment, and providing assessment services based on  
each customer’s sustainability, operational and budgetary goals. We offer 
building and cold chain customers within the product lifecycle and capital 
planning process both expertise and solutions to design, enable and deliver  
improved sustainability.
Design 
Lead with design  
and assessment  
expertise
Deliver 
recurring value  
via service and 
reporting
Enable 
efficiencies through 
sustainable solutions

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Sustainable Investments
Carrier Ventures focuses on investments that accelerate the development 
of sustainable innovations and disruptive technologies, enabling the future 
of building and cold chain management. A catalyst for disruption, the group 
engages in deep collaboration and strategic partnerships with high-growth 
organizations as they develop technologies to innovate and commercialize the 
next generation of differentiated net-zero solutions.
Sustainable 
Innovations
Disruptive 
Technologies
Commitment 
to Excellence
We focus on growth areas of electrification, energy 
management and residential HVAC technologies.
We prioritize software and analytics, 
telematics and differentiated technologies.
We seek out companies that align to our 
core values of respect, integrity, inclusion, 
innovation and excellence.
Strategic 
Collaboration 
We value commercial or strategic partnerships that 
leverage our research and development expertise 
and channel to market or become a part of our 
product offerings.
Spotlight 
AddVolt
Carrier entered a strategic agreement with AddVolt to use the 
company’s battery-electric technology to develop sustainable transport 
refrigeration solutions for customers in Europe. AddVolt’s technology  
is compatible with Carrier’s Lynx digital platform.
Spotlight 
Butlr
We also invested in Butlr, a venture-backed startup spun out of the MIT 
Media Lab. The company’s people-sensing platform uses body heat 
and machine learning to detect occupancy, headcount and activity, and 
generate accurate, real-time and historical spatial insights without 
collecting personally identifiable information. Butlr body heat sensing 
technology will enhance Carrier’s Abound cloud-based digital platform 
by providing building owners and operators with real-time insights to 
make confident decisions to improve energy efficiency while ensuring 
occupant wellness.

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ESG in Practice
Our 2030 ESG goals underscore our commitment 
to the things that matter and to continuously 
challenge ourselves to think bigger and to be better. 
Expanding on three decades of environmental 
targets, our goals include measures to improve  
our planet, our people and our communities. We 
strive to be a catalyst for positive and sustainable 
change as we innovate, empower our people and 
operate with integrity. That is The Carrier Way.
Our Planet
Climate change is among the most significant issues facing humanity. HVAC contributes an estimated 
15% of the world’s greenhouse gas emissions. More than one-third of all food produced is wasted 
every year, resulting in an estimated 4.4 gigatons of greenhouse gas emissions. We recognize the 
potential for smart, sustainable innovation, and are committed to offering impactful solutions and  
to setting science-based emissions targets aligned with the goals of the Paris Agreement.
Our People
Our greatest strength is the diversity of our employees and their ideas. We are a company of 
innovators and problem-solvers who are united by The Carrier Way – our purpose, values and culture.
Our Communities
Decades of leadership in sustainability have guided Carrier to the forefront of healthy buildings, 
healthy homes and a more connected cold chain. Throughout our global operations, we are reducing 
our environmental footprint and making investments that have a positive impact on society.

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2030 ESG Goals	
	
	
	
	
         Progress
Our Planet
Our Communities
Reduce our customers’ carbon footprint by more than 1 gigaton.
Positively impact communities by enabling access to safe and 
healthy indoor environments, alleviating hunger and food 
waste, and volunteering our time and talent.
Achieve carbon neutral operations.
Reduce energy intensity by 10% across our operations.
Invest in science, technology, engineering and math (STEM) 
education programs that promote diversity and inclusion. 
Deliver zero waste to landfill from manufacturing locations.
Establish a responsible supply chain program and assess key 
factory suppliers against program criteria.
Achieve water neutrality in our operations,  
prioritizing water-scarce locations.
Invest over $2 billion to develop healthy, safe, sustainable and 
intelligent building and cold chain solutions that incorporate 
sustainable design principles and reduce lifecyle impacts.
Promote sustainability through education, partnerships and 
climate resiliency programs.
Since 2020, the adoption of our high-efficiency and lower GWP refrigerant products and avoided food waste has 
helped our customers avoid approximately 137M metric tons of GHG emissions.
In 2021, our GHG intensity for Scope 1 and 2 emissions decreased by approximately 8% relative to 2020. 
In 2021, we have reduced our energy intensity by nearly 4% compared to 2020. 
Carrier’s Indianapolis manufacturing site, home to our residential gas furnace plant, achieved zero waste 
to landfill certification in 2021. We also increased the amount of hazardous waste recycled by nearly 50% 
compared to 2020.
Our absolute water consumption increased relative to 2020;  
however, our overall water intensity decreased by nearly 6% in 2021. 
One year after implementing the Carrier sustainability program, we met our initial goal to have  
80% of direct factory spend assessed against sustainability criteria. 
We are developing future HVAC technicians through a new collaboration with the Building Talent Foundation. 
In addition, we piloted a program to help students advance in mathematics and science while introducing 
them to STEM career paths. 
Carrier supported research, which found that buildings can play a significant role in improving cognitive 
function, health and productivity. In addition, through a partnership with The Nature Conservancy, we helped 
reforest over 500 hectares in China and Mexico. 
We have invested more than $450M in sustainable research and design since 2020. 
Carrier supported more than 200 civic, cultural, economic and social welfare organizations around the world 
in 2021.  
* Global women or U.S. People of Color.
Our People
Exceed benchmark employee engagement.
Achieve gender parity in senior leadership roles. 
Achieve a diverse workforce that represents the communities  
in which we live and work.
Maintain world-class safety metrics.
Our global women executives increased from 20% in 2015 to 32% in 2021.
Both our total recordable and lost-time incident rates decreased in 2021 relative to 2020. 
From 2015 to 2021, our global executive diversity* increased from 27% to 48%, and our U.S. People of Color 
professionals increased from 18% to 24%.
In our last Pulse survey for 2021, our results showed that our Engagement Score was 74, which is at benchmark.
Approximately 3,500 employees across our global footprint currently participate in an ERG.
Foster the growth of Employee Resource Groups (ERGs) to drive 
social impact.
Results

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0.5B 
kilowatt-hours  
SAVED FOR CUSTOMERS  
by EcoEnergy Insights 
32% 
WOMEN EXECUTIVES  
globally
1st 
COMMUNITY SOLAR PROJECT 
supported by Carrier,  
in Syracuse, New York
97%  
ATTENDANCE at 
board meetings  
$6M+ 
INVESTED IN OUR COMMUNITIES 
through cash, in-kind donations 
and the Carrier Employee  
Matching Gifts Program
1st 
Carrier manufacturing facility 
CERTIFIED ZERO WASTE TO 
LANDFILL in Indiana
27% 
U.S. PEOPLE OF COLOR  
EXECUTIVES
88% 
INDEPENDENT DIRECTORS, 
with a robust Lead Independent 
Director role
Executive incentive 
compensation TIED TO 
PROGRESS against ESG goals
No supermajority shareowner 
VOTING REQUIREMENTS
200+ 
civic, cultural, economic and 
social welfare ORGANIZATIONS 
SUPPORTED
Environmental 
Social
Governance
~137M 
metric tons of GREENHOUSE 
GAS EMISSIONS AVOIDED from 
products sold and avoided food 
waste since 2020
2021 Highlights
Throughout our global operations, we are minimizing our environmental footprint and making investments 
that improve society. We hold ourselves accountable to achieve quantifiable impacts in all our ESG initiatives 
and recognize that much remains to be done, but we are proud of the progress we have made to date.
100% 
ATTENDANCE at 
board committee 
meetings

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Planet
Carrier is helping address global 
challenges by innovating to enable  
our customers to achieve their 
sustainability goals and by continuously 
incorporating sustainable practices  
within our operations.
2030 ESG GOALS
Reduce our customers’ carbon footprint 
by more than 1 gigaton.
Invest over $2 billion to develop healthy, 
safe, sustainable and intelligent 
building and cold chain solutions 
that incorporate sustainable design 
principles and reduce lifecycle impacts.
Achieve carbon neutral operations.
Reduce energy intensity by 10% across 
our operations.
Achieve water neutrality in  
our operations, prioritizing water- 
scarce locations.
Deliver zero waste to landfill from 
manufacturing locations.
Establish a responsible supply chain 
program and assess key factory 
suppliers against program criteria.
All 2030 ESG Goals ►

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Advancing Toward 1 Gigaton
Spotlight 
Carrier’s Decarbonization Summit
We hosted our first Decarbonization and CarbonTech Summit in 2021, 
which generated innovative thinking and ideas for reducing the carbon 
footprint in Carrier processes and products. 
The three-day virtual event brought together over 350 Carrier 
employees in 21 countries from all business segments and functions, 
and featured presentations by Carrier staff and external speakers.
All 2030 ESG Goals ►
Reduce our customers’ carbon footprint by more than  
1 gigaton.
The urgency of climate change requires us to be bold, to innovate and to 
disrupt. The future demands it. 
Reducing the carbon footprint of our products in use is the most significant 
impact we can make to help address climate change. That is why we set an 
ambitious goal to help our customers avoid more than 1 gigaton of greenhouse 
gas (GHG) emissions from their carbon footprint by 2030 by leveraging 
our energy-efficient products, using lower global warming potential (GWP) 
refrigerants and sustainably expanding the cold chain in emerging economies 
to avoid food loss. One gigaton is 1 billion metric tons – equal to the carbon 
sequestered by more than 1.2 billion acres of U.S. forests.
How We Are Progressing Toward Our Gigaton Goal
• Investing over $2 billion to develop healthy, safe, sustainable and intelligent 
building and cold chain technologies and solutions that incorporate 
sustainable design principles and reduce lifecycle impacts.
• Delivering a portfolio of efficient, innovative products that minimize 
customer energy use and emissions.
• Facilitating the transition to renewable energy through electrification.
• Using lower GWP refrigerants, in addition to our natural refrigerant 
technologies, to reduce the GHG footprint of our products while in use.
• Expanding our aftermarket and digital solutions that use artificial 
intelligence (AI)- and Internet of Things (IoT)-enabled data insights and 
performance monitoring to help customers reduce their energy use.
• Extending sustainable cold chains. The adoption of cold chain technologies 
can reduce embedded emissions from food waste, which account for 
approximately 4.4 gigatons of GHG emissions globally each year.
Since 2020, the adoption of our high-efficiency and lower GWP 
refrigerant products and avoided food waste has helped our 
customers avoid approximately 137 million metric tons of GHG 
emissions, which is equal to the annual energy use of more than  
16 million U.S. homes. Learn more about our methodology and 
progress at corporate.carrier.com/gigaton-goal.

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Innovation, Research  
& Development
All 2030 ESG Goals ►
Invest over $2 billion to develop 
healthy, safe, sustainable and 
intelligent building and cold 
chain solutions that incorporate 
sustainable design principles and 
reduce lifecycle impacts.
Carrier is accelerating the development of healthy, 
safe, sustainable and intelligent building and cold 
chain solutions. We develop frontier technologies, 
design with the product lifecycle in mind and 
continuously enhance our products to anticipate 
changes in environmental regulations.
We also continue to invest in new capabilities and 
education to foster innovation across our company. 
We are advancing knowledge in controls, systems 
engineering and electrification, and reimagining 
our tools that help release software products 
faster, enhance customer satisfaction and optimize 
engineering costs.
We offer a comprehensive suite of products, 
including sustainability as a service, that 
enables customers to achieve their energy and 
decarbonization goals. We are focused on driving 
emissions reductions, increasing energy efficiency 
and promoting sustainability across our product  
and service lifecycles.
Sustainability Across the Product Lifecycle 
Examples
Carrier, a leader in innovative 
electric transport solutions that help 
customers avoid GHG emissions, 
launched the first fully autonomous 
and electric refrigeration system  
for trailers, the Vector eCool.
Use
Electric Transport
Carrier’s NaturaLINE container 
refrigeration unit is the first in the 
world to provide highly efficient 
refrigeration using carbon dioxide (CO2) 
as a refrigerant, reducing emissions  
by up to 28% compared with  
previous equipment.
Materials
Natural Refrigerants
To meet design guidance for hospital 
ventilation systems in the United 
Kingdom, CIAT developed solutions for 
its CLIMACIAT air-handling units such  
as a drain pan made of stainless  
steel rather than plastic. The pan  
is easier to clean and helps  
maintain hygiene.
Design and 
Manufacturing
Removing Single-use Plastics
Sensitech has had device takeback 
programs in place for nearly three 
decades. In 2021, we reached  
over 2.7 million device returns, 
 keeping them out of landfills.
End of  
Useful Life
Refurbish and Recycle
In Europe, Cavius smoke alarms 
underwent a packaging redesign that 
replaced plastic hangers with cardboard. 
In addition, the package size and  
weight were reduced by about  
40% and 50%, respectively,  
allowing for more  
efficient shipping.
Distribution
Decreasing Plastic 
Packaging

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Materials
We use model-based systems design and develop technologies that help us 
optimize our product designs, maintaining performance while achieving the 
smallest possible material footprint. Material intensity metrics track relative 
improvement on a project-by-project basis.
Refrigerants
Where permitted and commercially and technically feasible, Carrier is 
committed to delivering natural or very low GWP refrigerant solutions  
(GWP <150).  We will continue to evaluate options to expand our offering of 
ultra-low GWP solutions (GWP <30). Carrier has products available today  
to meet the demand for lower GWP solutions, including the sustainable,  
ultra-low GWP refrigerant solutions of the CO2OLtec, NaturaLINE and  
PUREtec product families.
Solutions for Energy Efficiency and 
Emissions Reductions
Carrier continues to develop solutions and technologies that reduce energy 
consumption and GHG emissions of our products in use. We engage with 
regulatory authorities, trade associations and other stakeholders to pursue 
and implement industrywide policies and sustainability initiatives that promote  
greater energy efficiency and lower GHG emissions. 
In 2021, Carrier invested more than $250 million – about half of our research 
and development investment – on low-carbon technologies, including heating 
and cooling equipment and smart systems such as building controls and 
building refrigerant technology.
Our service businesses also provide customers with opportunities to reduce 
their own emissions. EcoEnergy Insights, part of the Carrier portfolio and a 
leading provider of AI- and IoT-enabled solutions to digitally transform building 
and equipment operations, supports customers by using predictive insights 
and proactive actions to help drive optimal equipment performance. EcoEnergy 
Insights remotely manages over 42,000 sites and 300,000 pieces of connected 
equipment, enabling retailers to reduce their environmental impact and lower 
energy costs. In 2021, EcoEnergy Insights saved its customers half a billion 
kilowatt-hours of energy and won the Best Predictive Analytics Platform 
award for the CORTIX platform and Overall IoT Company of the Year from Tech 
Breakthrough’s 2021 AI and IoT awards programs. 
We have consistently invested in energy-efficient technologies and solutions 
to help customers lower energy demand and associated GHG emissions, and 
measure the results from these investments. 
Takeback and Recycling Programs
Carrier has developed programs to support responsible takeback and recycling. 
Carrier’s Refrigerant Destruction & Reclamation Program helps destroy harmful 
chlorofluorocarbons at certified sites in a controlled, effective and accountable 
manner. Appropriate destruction helps to ensure that these chemicals are not 
used again or escape to our environment.

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Product Safety & Quality
Ensuring Product Safety
Our product safety program focuses on proactive risk prevention during the 
product development process, and rapid and effective mitigation of product 
safety risks identified in the field. Our Product Integrity Policy establishes 
governance and coordination within and among our business segments.  
The Carrier Product and Services Safety Council meets regularly to review 
incidents requiring specific customer or regulatory communications. The 
Carrier Product Safety Board, composed of our Chairman & Chief Executive 
Officer and key direct reports, is responsible for overall implementation of the 
Carrier product safety program. The Governance Committee of our Board of 
Directors oversees program progress. 
Each business segment is expected to implement our corporate Product 
Integrity Policy by: 
• Appointing a Product Safety Officer with responsibility for the oversight  
of product safety issue management and the establishment of  
proactive measures.
• Establishing a Product Safety Council that reviews product safety issues  
and oversees implementation of the Product Integrity Policy.
• Exercising responsibility for incident identification, reporting, investigation  
and timely resolution as well as fostering an effective safety culture.
Product safety training includes information on when and how to report 
potential or actual product safety events, and is currently required for 
employees who have been identified as critical participants in the incident 
escalation process. Additional training on product safety is provided to 
employees based on their roles. 
Advancing Product Quality
Our Quality Management System governs product quality policies and 
programs, setting standards, metrics and processes to help ensure the 
integrity of our products along their lifecycle while fostering a zero-defect 
culture. Our quality organization regularly reviews data, lessons learned and 
best practices, deploying process and policy enhancements to reduce the  
cost of poor quality across Carrier sites.
• Product Development – Every new product goes through Carrier’s 
new product development process, a gated process ensuring cross-
functional teams are involved in product development from concept 
to commercialization. Products are not released until specified safety, 
verification and reliability testing is completed. Products are then approved 
by an internal review board consisting of executive leadership from 
engineering; operations; quality; product safety; and environment,  
health and safety.
• Manufacturing and Production – Our factories go through an in-depth 
quality assessment to ensure both compliance with our standards and 
product quality and integrity. We track product quality results and set annual 
goals across the entire value stream.
• Customer Use and Aftermarket – We monitor products after they have 
been delivered to customers by reviewing warranty data and customer 
feedback. Quality managers regularly review claims data so that we can 
quickly react to field issues and customer feedback.

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Environment, Health & Safety
Carrier’s Environment, Health & Safety (EH&S) Operating System and 
ongoing EH&S initiatives help protect our people, stakeholders and the 
environment, and ensure compliance with applicable laws and regulations.
Our operating system enables the implementation of our EH&S Policy 
commitments and provides a framework for continuous improvement through 
integrated planning, performance and measurement. 
Our EH&S organization, governance and performance expectations are 
consistent with ISO 14001 and ISO 45001 management system standards,  
and include: 
• Management responsibility and board-level oversight for employees’ health 
and safety and environmental issues.
• Organizational structure integrating EH&S management throughout  
the enterprise. 
• Compliance with environment, health and safety regulatory requirements.
• A formalized EH&S risk management system. 
• Data and document management, including performance measurement, 
corrective action monitoring and metrics reporting. 
• Best practice sharing of EH&S topics and issues. 
• Employee training. 
• Driving industry-leading processes and practices that support health and 
safety, and reduce our environmental footprint.
EH&S program governance begins at the local site level and flows up to our 
Chairman & Chief Executive Officer and Board of Directors, who oversee 
program performance against established targets and provide strategic 
direction as outlined in our EH&S Policy.
A Culture of Continuous Improvement
Carrier’s Internal Audit team assesses product safety culture and awareness 
in selected business segment sites each quarter and uses external safety 
professionals to assess product safety systems and related processes.
The Carrier Product Safety Board, chaired by our Chairman & Chief Executive 
Officer, meets twice annually to review business segment performance, 
company-level performance and program health indicators. Our Vice President 
of Quality certifies each business segment’s quality management system 
annually. We also perform rigorous internal audits to drive quality within  
our factories.
95% 
of Carrier manufacturing sites  
are ISO 9001:2015 certified.

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Achieve carbon neutral operations. 
Reduce energy intensity by 10% across our operations. 
Energy & Greenhouse Gas 
Emissions
Spotlight 
EcoEnergy Insights
EcoEnergy Insights enables businesses to reduce energy costs 
and GHG emissions through improved equipment operations and 
maintenance. The solution includes using CORTIX, an AI and IoT 
platform, along with advisory experts from the BluEdge Command 
Center, domain experts and data scientists.
Carrier deployed this solution at our manufacturing facility in Mexico, 
with experts converting insights from the platform into action plans 
and ensuring their timely implementation. Within one year, the solution 
improved energy efficiency and optimized equipment operations across 
the 390,000-square-foot facility:
9%+  
energy savings for 
HVAC equipment
5%+  
energy savings for 
the entire plant 
GHG emissions 
reduced by 
300 MTCO2e* 
The solution also improved visibility of equipment operations, leading 
to a reduction in unplanned downtime and related maintenance 
interventions, making facility operations more efficient. 
* Emission reduction refers to the approximate units of CO2 emissions avoided as a result of reduction in energy 
(electrical) usage. The calculation uses U.S. national weighted average CO2 marginal emission rates to convert 
reductions of kilowatt-hours into avoided units of CO2 emissions, i.e., 7.09 × 10-4 metric tons CO2/kWh x adjusted 
energy savings.
Our goal to achieve carbon neutral operations by 2030 builds on our legacy of 
implementing targeted reduction programs across our global facilities. We are 
also committed to setting science-based targets aligned with the goals of the 
Paris Agreement.
Our energy management program focuses on implementing sustainable 
energy-reduction initiatives for specific facility conditions. Facilities are 
required to review, select and implement best management practices to 
achieve energy and GHG emission reductions, including:
• Conducting regular energy audits to identify additional projects to improve 
energy efficiency.
• Making building retrofit improvements to reduce heating and cooling needs. 
• Executing responsible refrigerant management in production and  
testing processes. 
• Using electric load management to reduce energy needs during peak times. 
All 2030 ESG Goals ►
• Installing energy-efficient lighting fixtures and monitors. 
• Identifying and fixing compressed air system leaks. 
• Implementing “shut-it-off” programs to reduce equipment energy use when 
not in operation.
Facilities are also assessing and implementing initiatives to expand the use of 
on-site renewable energy.

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Carrier’s Carbon Neutrality Road Map
Scope 1: Direct emissions
On-site fuel use and refrigerants
Scope 2: Indirect emissions
Purchased electricity
Unabated Scope 1 emissions
On-site fuel use and refrigerants
Reduce our energy demand
• Invest in CapEx/OpEx
• Optimize energy consumption 
and emissions
Decarbonize our  
energy supply 
• Secure power purchase 
agreements and virtual power 
purchase agreements
• Install on-site renewable energy 
Sequester remaining 
emissions 
• Purchase third-party  
carbon credits
• Invest in the future of 
sustainable technologies 
Carbon Neutrality Strategy: Reduce absolute 
emissions by leveraging high-efficiency 
equipment, electrification and renewable 
energy. Sequester the remaining emissions 
with carbon offsets.  
As expected, in 2021, our absolute Scope 1 and 2 GHG emissions increased 
by approximately 9% relative to 2020 due to business growth. At the 
same time, our Scope 1 and 2 GHG intensity decreased by approximately 
8%, demonstrating our operational efficiency gains. With a continuous 
improvement mindset, we are working to reduce our absolute GHG emissions 
through capital and operational investments as well as renewable energy. 
Additionally, we are investing in carbon offset projects to further minimize our 
carbon impact and demonstrate climate leadership. In 2021, we purchased 
120,000 metric tons of CO2 offsets from a voluntary nitrous oxide (N2O) 
abatement project in North America. We also supported our first community 
solar project, in Syracuse, New York.
2021
2020
2019
Absolute Emissions
Scope 1 Emissions –  
Metric Tons CO2e
229,973
186,812
181,789
Scope 2 Emissions –  
Metric Tons CO2e
187,630
196,033
214,703
Total Scope 1 and 2 Emissions – 
Metric Tons CO2e
417,603
382,845
396,492
Carbon Offsets 
Metric Tons CO2e
120,000
0
0
Net Emissions
Metric Tons CO2e
297,603
382,845
396,492
GHG Intensity – Metric Tons of GHG Per Million USD in Net Sales
Without Offsets
20
22
21
With Offsets
14
n/a
n/a

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Water
Waste & Recycling
We have set a goal to achieve water neutrality in our operations by 2030, 
prioritizing water-scarce locations. Reducing water consumption decreases 
the potential for business disruption, helps to conserve scarce resources and 
promotes sustainability.
We established site-specific goals aligned with each facility’s size and water 
scarcity category and implemented best management practices, including  
leak management, flow meters, low-flow fixtures, process water recycling  
and landscaping plans that minimize water use.
Spotlight 
Indianapolis Site Achieves Zero Waste to Landfill Certification
In 2021, our Indianapolis, Indiana, manufacturing site, home to our 
residential gas furnace plant, became Carrier’s first facility to achieve  
zero waste to landfill certification. In place of landfilling waste,  
the Indianapolis facility is using solutions such as converting waste  
to energy. 
All 2030 ESG Goals ►
All 2030 ESG Goals ►
Achieve water neutrality in our operations,  
prioritizing water-scarce locations.
We have set a goal to deliver zero waste to landfill from manufacturing 
locations by 2030. Our waste management program is designed to reduce  
our waste generation and the impact on the environment.
Deliver zero waste to landfill from manufacturing locations.
Our manufacturing facilities are required to implement best management 
practices to understand and reduce sources of waste, including:
• Establish a site waste management team.
• Conduct a waste process assessment. 
• Document waste determinations. 
• Install waste containers. 
• Recycle metal waste and nonmetal commodities.
• Implement a formal coolant management program. 
• Evaluate wastewater sources and constituents. 
• Investigate and characterize all acid/alkalis waste streams.
• Identify characteristics, sources and amounts of unique and/or small  
volume wastes. 
Hazardous waste is less than 10% of our total waste generation but poses 
significant potential risk to the environment. The risk extends to the required 
regulatory compliance and the cost of managing waste reduction. Since 2019, 
we have more than doubled the amount of hazardous waste recycled. 
More than 90% of the waste we generate each year is nonhazardous, and 
includes commodities such as metal, wood, paper and glass. As of year-end 
2021, we recycled more than 62,000 metric tons of industrial waste.

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Carrier partnered with EcoVadis, a third-party risk assessment platform and 
engagement tool, to assess top factory suppliers across key ESG topic areas, 
including labor practices, human rights, ethics, energy, climate and water. 
We identified more than 1,000 of our highest-spend direct factory suppliers 
representing strategic areas within our global supply chain and invited them to 
participate in the EcoVadis risk assessment. We implemented several initiatives 
to support these assessment efforts, including:
• Hosting a series of webinars with EcoVadis in local languages for suppliers 
and buyers around the world, sharing information about sustainable sourcing 
and providing training on how to use EcoVadis tools and resources.
• Conducting risk mapping exercises to identify key suppliers and regions to 
prioritize in terms of sustainability engagement.
• Integrating sustainability into supplier documentation, including the  
Supplier Code of Conduct, the Supplier Quality Manual and Standard Terms 
and Conditions.
• Updating requirements for being a Carrier Preferred Supplier to include a 
minimum score of 45 on the EcoVadis assessment. 
One year after implementing the Carrier supplier 
sustainability program, we have met our initial 
goal of assessing 80% of our direct factory spend 
against sustainability criteria.
Our suppliers are a critical part of the global Carrier team. From their innovation 
to their commitment to quality, suppliers work with us every day to meet and 
exceed the needs of our customers. In addition to upholding our expectations for 
quality, ethics and safety as communicated in our Supplier Code of Conduct,  
we are working with our suppliers to develop a world-class supplier 
sustainability program.
Engaging Our Supply Chain
To achieve our 2030 supply chain goal, we have established a supplier 
sustainability program strategy consisting of four pillars: 
Develop a clear understanding of sustainability performance across  
our supply chain. 
Strengthen supplier engagement and sustainability performance. 
Embed sustainability insights and criteria across our procurement 
procedures, processes and tools. 
Lead with a world-class program for supply chain sustainability.
Responsible Supply Chains
All 2030 ESG Goals ►
Establish a responsible supply chain program and  
assess key factory suppliers against program criteria.
1
2
4
3

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Conflict Minerals
Carrier has established a conflict minerals compliance program designed 
to conform, in all material respects, to the internationally recognized due 
diligence framework established by the Organization for Economic Cooperation 
and Development. We support industrywide initiatives that raise awareness 
for responsible sourcing of conflict minerals and support the development of 
conflict-free sourcing, such as the Responsible Minerals Initiative (RMI), where 
Carrier serves as a partner member.
Our Conflict Minerals Policy describes our preference to source tantalum, 
tin, tungsten and gold (known as 3TG) originating in the Democratic Republic 
of the Congo region from a smelter or refiner validated as conflict-free by an 
independent third party. Because Carrier does not source 3TG directly from 
smelters or refiners, engagement with our suppliers is a fundamental element 
of our efforts to comply with the legislation. Our Form SD Conflict Minerals 
Disclosure and Report can be found in our corporate filings.
Diverse spend
2020
$260 million 
2021
$308 million
Supplier Excellence
We count on our suppliers to meet the same high standards for quality,  
delivery, cost and customer satisfaction that we place on ourselves. Carrier’s 
Supplier Excellence program rates our suppliers on key metrics and works to 
develop long-term business relationships with our Carrier Preferred-level suppliers. 
Suppliers can reach Carrier Preferred status by committing to operational 
excellence and to meeting cost and sustainability targets:
• Zero significant escapes for the last six months. 
• ≥98% on-time delivery for the last 12 months. 
• Adhere to problem-solving guidance to address issues in a disciplined and 
timely manner. 
• Driving toward zero defects.
• An EcoVadis sustainability score ≥45.
Supplier Diversity
Key to our success is our relationships with high-quality, diverse suppliers.  
Our Supplier Diversity Program supports building and maintaining a diverse 
supplier base that helps drive innovation throughout our value chain. Through it, 
we establish relationships with qualified suppliers in more than a dozen diverse 
categories, creating value for our company and our communities.
As part of our responsible supply chain goal and program, we assess key 
factory suppliers against diverse spending criteria. In 2021, we purchased 
approximately $308 million of products and services from first- and second-tier 
small and diverse-owned businesses in the United States.

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People
At Carrier, our diverse employees are 
our greatest strength and source of 
innovation as we work as one team 
toward a common purpose – united by 
The Carrier Way.
2030 ESG GOALS
Exceed benchmark  
employee engagement.
Achieve gender parity in senior  
leadership roles. 
Achieve a diverse workforce that 
represents the communities in which  
we live and work.
Foster the growth of Employee Resource 
Groups (ERGs) to drive social impact.
Maintain world-class safety metrics.
All 2030 ESG Goals ►

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The Carrier Way 
The Carrier Way is the foundation of everything we do. It defines our vision, reaffirms our values, describes the behaviors that create a winning culture, and 
establishes how we work and win together. We introduced a series of new education courses to reinforce behaviors in The Carrier Way that are critical to our 
success, such as having a passion for customers and building the best teams.
VISION
Our aspiration; why we come to work every day.
Creating solutions that matter for people and our planet.
VALUES
Our absolutes; always do the right thing.
Respect      Integrity      Inclusion      Innovation      Excellence
CULTURE
Our behaviors; how we work and win together, while never compromising our values.
Passion for Customers
We win when our customers win.
Play to Win
We strive to be #1 in everything we do.
Choose Speed
We focus and move with a bias for action.
Achieve Results
We perform, with integrity.
Dare to Disrupt
We innovate and pursue sustainable solutions.
Build Best Teams
We develop diverse teams, and empower to move faster.

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Culture & Engagement
As an employer of choice, Carrier is committed to attracting, developing and 
retaining world-class talent, and fostering an inclusive and diverse culture that 
drives teamwork and sparks innovation for our customers.
We do this by developing and deploying best-in-class programs and practices, 
providing enriching career opportunities, listening to employee feedback and 
always challenging ourselves to do better.
Employee Engagement: Pulse Survey
We conduct a global engagement survey, called Pulse, three times a year in 
local languages, which produces an Engagement Score. Pulse surveys are an 
opportunity for employees to provide honest, confidential feedback. 
Surveys are short to encourage participation and allow for quick analysis of 
results, translating them into insights and actions. People managers have 
access to the results for their teams, and we equip them with tools and 
resources to take meaningful action. We also share the results of each  
survey with employees.
In 2021, we launched our first stand-alone Inclusion, Diversity & Belonging 
Pulse survey and introduced an Inclusion Score to measure our progress in 
creating an environment for employees of all backgrounds to thrive at Carrier. 
Our Inclusion Score ranked above external benchmarks, an encouraging sign 
in our journey toward ensuring that our employees feel like they _belong, the 
hallmark of our inclusion and diversity (I&D) philosophy.
All 2030 ESG Goals ►
Exceed benchmark employee engagement.
Our Workforce
* Includes global voluntary turnover, including retirement and death-in-service, for permanent employees;  
does not include temporary employees.
Female
27%
Male
73%
2021  
Global  
Workforce
2021 Global Voluntary Turnover* by Region
Americas
EMEA
Asia Pacific
Total	
16.7%
8.3%
15.9%
13.3%
2021 Global Voluntary Turnover* by Gender
Female
Male
Total	
15.6%
12.5%
13.3%
2021 
Global 
Workforce 
by Region
Americas
34%
EMEA
37%
Asia Pacific 
29%

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Overall
Overall
U.S. People  
of Color
U.S. People  
of Color
72
Engagement Score
70
Benchmark
73
Carrier
Gender
Gender
Male
Male
Female
Female
75
74
Carrier
Benchmark
74
74
Employee 
Category
Employee 
Category
Non-Production/
Salaried   
Non-Production/
Salaried   
73
Production/ 
Hourly
Production/ 
Hourly
77
Inclusion Score 
Spotlight 
Culture and Engagement Learning Series
We launched our Culture and Engagement Learning Series in 2021 
to further equip people leaders with the tools and resources they 
need to drive culture and engagement on their teams. These series, 
which feature guest speakers, help leaders understand Pulse 
survey results and how to best interpret them, and offer a deeper 
understanding of how to address feedback with their teams to make 
meaningful improvements in the employee experience.
Spotlight 
You Said. We Did.
Through our new “You Said. We Did.” internal communications 
campaign, we highlight improvements made across the company  
in response to employee feedback.
Feedback received in a Pulse survey indicated an opportunity to 
provide Digital Technology employees with more recognition for their 
hard work following the separation from our prior parent company. 
The team helped stand up all new Carrier technologies – a massive 
undertaking conducted in record time.
In response to this feedback, the Digital Technology team launched 
the Digital Culture Awards, a nomination-based program that 
connected with attributes of The Carrier Way and included categories 
like Awesome Attitude, Lightning-Speed Leader, True Teammate 
and Mountain Mover. As a result, subsequent Pulse survey feedback 
indicated teammates felt heard and recognized, and has led other 
functions to create their own versions of the awards program. 
In our Pulse surveys for 2021, the 
average of our results showed that:
• Our Engagement Score, in response 
to the question, “How happy are  
you working at the company,” was 
74, which is at benchmark. 
• 64% of our employees participated 
in the Pulse survey.
In our Inclusion, Diversity & Belonging 
Pulse survey, and based on the question, 
“I feel a sense of belonging at the 
company,” our results showed that:
• Our Inclusion Score was 73, which 
continues to be above the benchmark of 
70 and consistent with our 2020 results.
73
73
73
73
69

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Inclusion & Diversity
Our Inclusion & Diversity Philosophy
Our greatest strength is the diversity of our people 
and their ideas. We are committed to a workplace 
that is truly and genuinely inclusive, one that 
inspires and encourages everyone, everywhere,  
to bring their authentic selves to work, every single 
day. Carrier remains steadfast in our goal to create 
a workplace that is truly and genuinely inclusive,  
and where all employees feel like they _belong. 
We strive to create opportunities for open dialogue between employees and 
executives. As part of our ongoing commitment to the CEO Action for Diversity 
& Inclusion pledge, we held a Day of Understanding where Carrier executives 
and employees engaged in conversations about driving I&D into our company’s 
DNA and creating a culture of allyship.
All 2030 ESG Goals ►
Achieve gender parity in senior leadership roles. 
Achieve a diverse workforce that represents the 
communities in which we live and work.
Foster the growth of Employee Resource Groups  
to drive social impact.
Reduce the Gap
Recruit more diverse 
talent to Carrier
Drive Inclusion
Drive an inclusive culture 
through education, 
training, listening 
sessions and more
Develop & Sponsor
Develop, mentor 
and sponsor diverse 
employees
Lean Forward
Celebrate our 
differences
Our I&D philosophy consists of four key tenets: Reduce the Gap, Develop & Sponsor, Drive Inclusion and Lean Forward.

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     Reduce the Gap
We continue to focus on reducing the gap by 
progressing diverse talent within the organization 
and recruiting more diverse talent to Carrier, 
starting with expanding our engagement and 
partnership with historically Black colleges and 
universities (HBCUs), the National Society of Black 
Engineers, the Society of Hispanic Professional 
Engineers and the Society of Women Engineers. 
Building an intentional connection between our 
talent practices and I&D was a key focus for  
Carrier in 2021. As part of this, we launched 
behavior-based interviewing to over 2,000 people 
managers around the world. This approach, which 
draws on candidate capabilities and perspectives, 
allows us to be a more inclusive and diverse 
organization drawing upon different backgrounds.
We are proud to say our efforts to build a 
diverse workforce are yielding results, while 
acknowledging that it is a journey and we have 
more work to do.
Our 2021 Progress on Reducing the Gap
Carrier’s Board  
of Directors:
33% diverse*
Carrier’s Executive 
Leadership Team:** 
54% diverse*
Global women executives 
2015
20%
2021
32%
Global executive diversity*
2015
27%
2021
48%
U.S. People of Color executives 
2015
13%
2021
27%
U.S. People of Color professionals 
2015
18%
2021
24%
View EEO-1 Report ►
* Global women or U.S. People of Color.
** Carrier’s Executive Leadership Team is defined here as direct reports  
to the Chairman & Chief Executive Officer.
Carrier’s executive incentive 
compensation is connected to 
progress against ESG goals, 
including diversity goals.

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Partnerships
We are proud to partner with two top HBCUs – Spelman College and North 
Carolina Agricultural and Technical State University – to strengthen our diverse 
talent pipeline.
Carrier and Spelman College have partnered to create programs to help 
students develop skills of the future. The multiyear commitments involve 
creating two flagship programs – The Carrier Ambassadors Program for 
Spelman honors students and the Carrier Elevate(S) program, a leadership, 
development and mentoring program designed for high-potential juniors 
seeking engineering, sales, operations, digital and finance careers. Carrier 
is also supporting the refresh of Spelman’s Virtual Career Center with new 
content and videos on careers in the HVAC, Refrigeration and Fire & Security 
industries, and links to career opportunities with Carrier. We celebrated our  
one-year anniversary of both programs with a visit to the Spelman College 
campus, where Carrier’s Chairman & Chief Executive Officer and members of 
our senior leadership team toured the campus and met with students who are 
scholarship recipients or participate in Carrier-sponsored programs.
Our partnership with North Carolina Agricultural and Technical State University 
is helping students gain valuable skills and prepare them for future careers 
through development and mentorship. The five-year sponsorship includes 
annual programming for career and recruitment initiatives, funding for several 
student academic organizations, participation in senior design and capstone 
projects, and scholarship opportunities.
Affiliations
Carrier is a platinum-level member of the National Society of Black Engineers 
and a member of its Board of Corporate Affiliates. Carrier is also a member 
of the Society of Hispanic Professional Engineers and the Society of Women 
Engineers. We are collaborating in regional and national conferences, 
partnership events and other programming, leaning forward into our 
commitments to I&D.
In 2021, we became partners with the Society of Asian Scientists and Engineers, 
participating in its National Professional Annual Conference and working 
together with other Fortune 500 companies to help members unlock their 
leadership potential.
	
     Develop & Sponsor
Development and sponsorship are critical to our journey. In 2021, our senior 
leadership team held Leadership Development Reviews, which included reviews 
of diverse, high-potential talent. Our senior leaders are also expected to actively 
sponsor and mentor diverse employees who are identified through this process.
ELEVATE Development Platform
A key part of our I&D philosophy is the focused 
development of our affinity employee groups. 
Carrier’s ELEVATE development platform 
focuses on the unique challenges faced by 
underrepresented groups in the workplace. We started with ELEVATE: Women 
in Leadership. Since inception in 2019, the program has engaged more than 160 
women from across 18 countries, offering immersive development and learning 
opportunities through hands-on seminars, mentors and executive sponsors, 
dedicated coaching and access to high-impact career opportunities. In 2020, we 
launched ELEVATE: Blacks in Leadership, which has engaged 40 participants 
since its inception.

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Employee Resource Groups
Our Employee Resource Groups reflect the diversity of our workforce and help 
develop our affinity groups. They are a hallmark of our I&D philosophy and 
program. Our ERGs are global, visible and sponsored. 
• Carrier Black Alliance (CBA)
• Carrier Hispanics & Latinos 
Employee Engagement  
Resource group (CHEER)
• Military & Veterans
• Pride
• Women Empowerment at Carrier 
(WE@Carrier)
• United Carrier Asian Network 
(UCAN)
Through five strategic working areas – education and awareness, professional 
networking, community outreach, business partnering and strategy execution – 
we ensure alignment to Carrier’s long-term vision of inclusion. 
Our ERGs operate with a formal leadership structure, including a steering 
committee, senior leadership sponsorship and a defined mission statement 
aligned with supporting Carrier’s business strategy. Our employees create and 
lead grassroots efforts to solve problems and boost member development 
through programs such as mentoring and career advice events. 
Approximately 3,500 employees across our  
global footprint currently participate in an ERG.
ERG initiatives include business initiative advising, Day of Understanding, 
holiday observances, mentoring programs, recruitment fairs, roundtable 
discussions, university partnerships and “In My Shoes” campaigns to share 
personal experiences and foster a deeper appreciation for the experiences of 
our affinity groups.
Carrier Black Alliance
Fosters programs to attract,  
retain, inspire and support  
the equity of Black and African 
American employees.
Carrier Hispanics & Latinos 
Employee Engagement  
Resource group
Promotes attraction, connection, 
development and leadership of 
Hispanic and Latinx employees.
United Carrier Asian Network
Drives awareness about Asian 
culture, fosters inclusion and  
builds an ecosystem for diverse 
talent and company growth.
Pride
Creates an inclusive work 
environment through education, 
awareness and building a sense of 
belonging for LGBTQIA+ employees.
Military & Veterans
Supports the recruitment, growth, 
retention, professional transition,  
well-being and continued service  
of veterans, military members and 
their families.
Women Empowerment at Carrier
Develops and accelerates growth of 
women in the organization, addresses 
unique challenges of women in  
leadership and fosters active allyship.

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2022
2022
2022
ERGs also led grassroots efforts to solve problems and enhance our position in 
the marketplace: 
• Carrier Black Alliance donated books written by Black authors to elementary 
schools and visited schools to read to students.
• Military & Veterans hosted discussions about leadership in adversity and 
about Carrier’s Employee Assistance Program. 
• Women Empowerment at Carrier held events in 22 countries to help 
accelerate women’s leadership and empower women to address unique 
workplace challenges. 
• United Carrier Asian Network launched as a new ERG.
Spotlight 
Pride
Our Pride ERG organized flag-raising ceremonies at over 20 Carrier 
locations around the world in support of LGBTQIA+ employees, 
demonstrating our core value of inclusion.
For the second consecutive year, and 
thanks to the partnership with our Pride 
ERG, Carrier was named a Best Place 
to Work for LGBTQ+ Equality by the 
Human Rights Campaign in the United 
States and for the first time in Mexico 
by Equidad Mexico. In the United States, 
the perfect score of 100 points in the Corporate Equality Index shows 
our commitment to embrace and celebrate diversity at Carrier. 
Spotlight 
CHEER
In partnership with CHEER, Carrier signed the Hispanic Promise, joining 
other Fortune 500 companies in the pledge to hire, retain and support 
the development of Hispanics in the workplace.

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     Drive Inclusion
Key to inclusion is to listen and learn, and to focus on education and training of 
leaders and employees across the organization. Through Employee Resource 
Groups, fireside chats, listening sessions and unconscious bias training, we are 
focused on driving a culture of inclusion throughout the company. There is zero 
tolerance for any form of discrimination, and we provide employees with an 
Integrity Line to anonymously report incidents of racism or discrimination.
As a part of our broader I&D philosophy, we provided employees with 
resources to develop their awareness and understanding through newsletters, 
new learning content in the Carrier Learning Portal and a manager toolkit  
with resources tailored for managers. We focused on microaggression as a 
core theme and offered online learning in 28 languages for our global  
salaried workforce. 
In 2021, 97% of our salaried employees 
completed the online learning about inclusion  
and diversity.
Inclusion & Diversity Champions
We established a unique I&D Champions Program featuring a global group 
of trained professionals who are available if employees have concerns about 
actions related to our I&D commitments. I&D issues may include claims of 
harassment or discrimination, microaggressions, or questions and concerns 
that may impact our ability to be truly inclusive.
	
     Lean Forward
We celebrate our diversity, communicate 
authentically and transparently about our 
progress toward inclusion and continuously 
look for new ideas to make Carrier a truly 
inclusive workplace.
We work hard to foster an inclusive culture that drives respect, integrity, 
inclusion, innovation and excellence in line with our _belong philosophy. And 
we stand against discrimination and inequality in any form. The Governance 
Committee of our Board of Directors reviews and oversees Carrier’s I&D efforts.
In 2021, Carrier added Martin Luther 
King Jr. Day as a recognized holiday 
for employees in the United States. 
Additionally, Carrier celebrated 
Juneteenth in the United States with a 
series of events discussing the intersection 
of Black and corporate America, and 
cultural and culinary exchanges.
Carrier is committed to partnering with leading organizations aiming to advance 
diversity and equality. We maintain our ongoing commitment to the CEO Action 
for Diversity & Inclusion pledge, the largest CEO-driven business commitment 
to advance diversity and inclusion in the workplace. Our Chairman & Chief 
Executive Officer is among more than 2,000 business and nonprofit leaders 
who signed the pledge. We are also a proud member of Paradigm for Parity, a 
coalition of business leaders dedicated to addressing the corporate leadership 
gender gap. Carrier has pledged to achieve gender parity in senior leadership 
roles by 2030. 
®

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Development & Career Growth
We invest in our people through employee development and continuous learning 
programs so their careers can progress, and we can grow together.
Early Career Programs
Carrier offers extensive opportunities for college students and recent 
undergraduate and graduate students. Opportunities are available through 
programs such as internships, early career programs and formal two-year 
rotational development programs.
• Through our internship program, students learn about our industry-leading 
products and gain on-the-job, hands-on experience creating innovative 
solutions by working with mentors and senior leaders. 
• Our Leadership Rotational Program for recent graduates allows participants 
to build skills through eight-month rotations in different disciplines within 
our Digital Technology, Engineering, Finance and Operations organizations. 
Through work experience, seminars, mentoring and guidance from Carrier 
leaders and program alumni, the rotational program develops employee 
capabilities, enhances learning and develops future leaders.
• Our Engineering Leadership Program offers a hands-on engineering 
experience in a closely mentored cohort. Participants obtain career 
development opportunities and exposure to leadership while developing a 
strong professional network, either through a rotational track or an early 
career position. Participants graduate with opportunities to grow their 
engineering careers at Carrier.
• Through our university on-campus recruiting program and strategic 
university partnership engagement, we focus on attracting the best talent 
and providing rewarding career opportunities.
Flexible Work
As Carrier gradually shifted away from pandemic-driven 
office density reduction measures, we launched our 
new global flex work philosophy based on The Carrier 
Way – and with it, a new way of working called worX. 
Carrier’s flex work philosophy is rooted in four key tenets to reflect the balance 
needed to achieve a flexible, outcomes-oriented culture: 
Flexibility 
Matters
Team 
Matters
Outcomes 
Matter
Work and life are dynamic,  
and flex work should be, too. 
We recognize that work is a team sport,  
and we win and grow together.
We understand our goals, and we achieve  
results with accountability. 
Place 
Matters
Our Carrier locations are the places where we  
come together to create a community, and we  
value the in-person moments of being together.
Aligned with these key tenets, worX is our new work norm that provides for 
remote work flexibility for a percentage of time in a given year, without set 
schedules.* Carrier’s new informal approach to flexibility is trust-based, not 
rules-based, and designed to be informal while promoting alignment with our 
cultural objectives. 
Carrier also provides additional work flexibility options through our Alternative 
Work Arrangement Policy.
* For those employees whose roles and responsibilities allow for remote work. May be subject to location 
regulation or bargaining/consultation requirement.

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Spotlight 
The Employee Scholar Program
Carrier is committed to the 
continued development and 
engagement of our people. 
We promote continuous 
learning through our 
Employee Scholar Program, 
which covers the cost of  
an employee’s tuition, 
academic fees and books  
at approved universities.
Building Lifelong Skills and Careers
Learning and development are core to Carrier’s culture – a culture that provides 
employees with the knowledge, experience and perspective they need to 
achieve ever-higher levels of performance in everything they do. 
Sharing best practices, building business networks, coaching and tapping into 
knowledge across the company are embedded in our learning methodologies. 
Each year our employees complete thousands of hours of training through 
internal programs, e-learning, virtual classrooms and external seminars. A 
common global learning portal connects employees with tools to enhance their 
skills in areas such as leadership, ethics and job- or function-specific programs. 
Full- and part-time employees can choose from over 42,000 online courses in 
multiple languages.
$166M+  
invested since 
inception in 1996
8,600  
degrees earned 
since inception
690+  
current
participants
50+ 
countries with 
employee participation 
since inception
70+
early career hires for our  
Carrier Leadership Programs
In 2021,  
we welcomed:
400+ 
interns around 
the world
Leadership Development Programs
Carrier believes in the 70-20-10 model of learning, which leverages research 
that shows 70% of learning occurs through on-the-job experience and growth 
assignments, 20% through relationships and 10% through formal training. This 
approach guides our focus on managerial and development practices aimed at 
growing our talent. 
To advance the careers of our future 
leaders, we offer the Talent Possible 
suite of development programs. Talent 
Possible supports leadership development 
needs at three critical career stages: 
early career, mid-career and senior 
leadership. The Discover Your Possible 
program covers topics critical to building 
leadership capability early in one’s career. 
Connect Your Possible provides foundational skills for mid-career talent and 
equips professionals with the mindset, skills and tools they need to achieve 
organizational and personal objectives. Lead Your Possible is designed for 
senior leaders with potential for growth into broader roles.
From building trust to managing priorities and guiding collaborative discussions, 
each program focuses on the unique skills leaders need to support themselves 
and their teams. More than 300 Carrier employees participated in one of our 
Talent Possible cohorts in 2021, and nearly 600 employees have graduated 
from the program since its inception in 2019.
We also launched a mentorship program that allows all employees to search 
for, meet and engage with mentors globally. The goal is to help mentees expand 
networking and learning opportunities, receive support and encouragement, 
and increase job satisfaction. The program also allows mentors to gain new 
ideas and perspectives, develop or hone their leadership and coaching skills, 
help build meaningful relationships and networking opportunities, and help 
contribute to Carrier’s success.

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Spotlight 
Carrier University
Carrier University offers HVAC education courses and training materials 
for architects, building owners, consulting and specifying engineers, 
contractors, technicians, developers, facility managers and HVAC 
instructors. Comprehensive HVAC training includes technical skills, 
service, controls, design and sustainable building solutions. 
The Bynum Training Center in Syracuse, New York, is a 19,500-square-
foot facility with five classrooms and a product lab outfitted with 
operational residential and commercial products. It includes a 
production studio with web development tools and video webcasting 
capability. Carrier University uses an online training platform to provide 
training classes and blended learning programs. 
Since 2019, Carrier University has enrolled over 8,450 employees, 
customers and dealers from over 60 countries. Participants completed 
more than 8,800 self-paced modules in 2021.
Performance Management  
and Development Reviews
Our performance management and 
development program sets the stage  
for our employees to perform at their very 
best, while developing their careers at Carrier. We follow an annual cycle that  
is composed of two stages. At the beginning of the year, during our first Connect 
meeting, we set clear goals for employees that are aligned with Carrier’s 
winning strategy. During the course of the year, supervisors and employees 
hold Check In meetings to discuss how things are going and where adjustments 
should be made. It is also where managers provide ongoing feedback on 
performance and development. Finally, at the end of the year, a second  
Connect meeting is held to take stock of performance against goals and to 
get ready for the year to come. Integrated as part of this supervisor-employee 
process is an ongoing discussion of how employees are doing against  
The Carrier Way’s expected values and behaviors.
The entire focus of the program is substance over form, with a greater 
emphasis on candid discussions between supervisors and employees  
regarding goals, feedback and development, and less emphasis on ratings  
or heavy documentation.
Spotlight 
New People Manager Program
In 2021, we launched the New People Manager Program, a development 
program for employees with less than two years of experience leading 
teams. Available in multiple languages, the program focuses on helping 
people leaders embody and lead with The Carrier Way values, build 
personal insights about their effectiveness and apply best practices  
in team leadership. In 2021, nearly 200 employees participated in  
the program.
Succession Planning and Talent Reviews
Carrier also conducts annual Leadership Development Reviews, where senior 
leaders across the globe review and discuss our talent and succession plans  
for key leadership positions, allowing us to see where we have a strong  
talent bench and where we can improve. This process, which culminates in 
an annual review with our Board of Directors, also allows us to identify key 
future leaders, discuss strengths and opportunities, highlight emerging diverse 
talent and focus on development. In 2021, we clarified our expectations for high 
performers to balance the “what” with the “how,” introducing agility, aspiration 
and ability as key components of how we define and assess the career potential 
of our employees.

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Benefits
Carrier is committed to offering competitive benefits programs for all 
our employees, monitoring new market developments and enhancing our 
programs when necessary. 
The individual plans that make up Carrier’s benefits are designed to balance 
immediate needs, such as paying for healthcare, with a longer-term focus, 
such as planning for retirement.
In coordination with each country’s social welfare system, and in addition to 
any required local healthcare participation, we may provide additional benefits 
based on the market competitiveness in that country. We meet all local 
regulations related to benefits. 
In most countries, we offer a company-paid employee assistance program to 
help employees and their family members deal with life’s challenges, including 
stress, anxiety, depression, marital or family issues, substance abuse, child 
and elder care solutions, and legal or financial issues. 
Additionally, to encourage preventive screenings and healthy behaviors,  
U.S. employees are eligible for financial rewards in exchange for completion 
of a health screening/biometric assessment or annual physical. And our group 
health plan’s telemedicine program makes care accessible to plan participants 
24/7, wherever they may be.
Carrier is committed to offering market-competitive total rewards – pay 
and benefits – for all employees, including incentive programs, which serve 
to reward employees for successful performance against our long-term 
and short-term financial goals. In 2021, over 40% of our management and 
professional employees, including executives, were eligible for annual 
incentive plans, with key metrics and targets aligned to our financial targets.
The following benefits reflect our offerings in the United States for salaried 
and nonunion hourly employees. Benefits vary by region, business alignment, 
union agreement and employee status:
Healthcare plans 
• Medical, dental and vision coverage 
• Prescription drug coverage 
• Health savings account (HSA) 
• Flexible spending account (FSA) 
Health and wellness resources 
• Health and wellness program  
with incentives 
• Tobacco cessation support
• Resources to compare medical 
service prices and doctor reviews 
• Medical protection for  
business travelers
Financial benefits and resources 
• Retirement savings plan 401(k) 
• Retirement investment guidance 
• Employee Scholar Program 
Life and accident insurance 
• Life insurance  
(basic and supplemental) 
• Dependent life insurance 
• Accidental death and 
dismemberment coverage 
• Business travel accident coverage 
Voluntary benefits 
• Accident insurance 
• Critical illness insurance 
• Auto/home insurance 
• Pet insurance 
• Legal insurance 
• Excess liability insurance 
Work/life/time away benefits 
• Paid vacation and paid holidays 
• Parental leave 
• Medical and family leave of absence 
• Bereavement leave 
• Short- and long-term  
disability insurance

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Health & Safety
Workplace health and safety is a fundamental indicator of sustainable 
performance. As part of our 2030 ESG Goals, we are committed to maintaining 
world-class safety metrics. 
Our approach to workplace safety is built on three principles:
Safety is a responsibility shared by all employees. 
Workplace safety requires continuous discipline and focus. 
Leading indicators help focus our attention on areas where risks  
and injuries can emerge over time.
1
2
3
In 2021, we launched Lead with Safety: Our Safety Commitments, empowering 
our employees to stop work if any task cannot be performed safely. In addition, 
we deployed our Stop Work Authority Standard covering the expectations and 
the process to stop, assess, resolve and follow up. 
• We transitioned to global reporting of leading indicators. Proactive employee 
engagement in reporting near misses and stop work interventions enabled us 
to act before an incident occurred. 
• We reviewed the stop work interventions against our Safety Commitments 
and found that an area of opportunity for continued safety improvements is 
Working at a Height of 6 feet (2 meters) when outside of protected guard rails 
and lifts. Since 2019, we have seen a 16% reduction in our rate of workplace 
injuries related to Working at Height, and we will not be satisfied until we 
have eliminated all injuries.  
• In 2021, we continued to implement an indirect contractor management 
solution in North America. This solution has improved the quantity and 
quality of data we collect from those who work on Carrier’s behalf, ensuring 
we only work with those who share our values. 
Policies and Programs
Our health and safety policies and programs reflect our commitment to 
workplace health and safety through a variety of measures, including:
• Deliberate actions to provide our employees and contractors a workplace  
free from injury and illness. 
• Allocation of necessary resources to support the implementation, continuous 
improvement and sustainment of our EH&S management system. 
• Fostering active participation and engagement of all employees. 
• Promoting a culture of hazard awareness and prevention that drives  
zero incidents. 
• Governing our global operations to ensure performance above and beyond 
compliance with applicable laws, regulations and permits. 
• Ensuring that mitigation of EH&S impacts is considered in all  
business decisions.
All 2030 ESG Goals ►
Maintain world-class safety metrics.

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Building a Culture That Protects People
We are committed to building a culture that protects people. All employees 
on the manufacturing floor or in field installations and repairs are trained in 
workplace health and safety policies and procedures, and each is responsible 
for reporting potential workplace hazards and unsafe conditions.
We have established health and safety councils that meet regularly to  
direct and coordinate EH&S initiatives. Their activities include reviewing and 
updating programs, identifying new program initiatives and policies, conducting 
evaluations, assessing progress to goals, reviewing compliance assessments, 
and initiating recommended actions for employee health and safety 
engagement and communications.
We measure the effectiveness of 
our health and safety programs 
using a variety of metrics, including 
total recordable incident rate (TRIR) 
and lost-time incident rate (LTIR).
COVID-19 and Worker Safety 
We continue to navigate the evolving circumstances surrounding COVID-19, 
taking actions aligned with the latest scientific and regulatory information 
from both domestic and international agencies to protect our employees, serve 
our customers, and minimize impacts of the virus while continuing to provide 
essential products and services.
This is demonstrated by our return-to-office policy, vaccine clinics at multiple 
sites around the globe and controls based on risk assessments in our  
operating facilities.
* TRIR: Number of fatalities, lost-time cases, restricted duty cases and medical treatment cases x 200,000/total 
hours worked.
** LTIR: Number of lost-time cases x 200,000/total hours worked.
TRIR* 
LTIR** 
2021
0.35
0.11
2020
0.37
0.13
2019
0.41
0.09

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Communities
We embrace our responsibility 
to positively impact society by 
empowering our employees and 
enriching communities. 
2030 ESG GOALS
Positively impact communities by 
enabling access to safe and healthy 
indoor environments, alleviating 
hunger and food waste, and 
volunteering our time and talent.
Invest in science, technology, 
engineering and math (STEM)  
education programs that promote 
diversity and inclusion. 
Promote sustainability through 
education, partnerships and climate 
resiliency programs.
All 2030 ESG Goals ►

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Positively Impacting Communities
All 2030 ESG Goals ►
Positively impact communities by enabling access to safe and 
healthy indoor environments, alleviating hunger and food 
waste, and volunteering our time and talent.
Habitat for Humanity
Our company has provided local Habitat for Humanity organizations with 
financial support, product donations from our Healthy Homes suite of indoor air 
quality solutions and countless employee volunteer hours. In 2021, Carrier made 
a $250,000 commitment to Habitat’s Home is the Key campaign to help families 
build safe, affordable homes.
Supporting Safety in Texas
In the wake of Winter Storm Uri in February 2021, there were hundreds of 
cases of carbon monoxide (CO) poisoning in Harris County, Texas, as thousands 
of people remained without power for most of the week. In response, Kidde 
donated 750 CO alarms and 250 smoke alarms to the Houston Fire Department.
Addressing Food Insecurity
Carrier has contributed to Feeding America’s network of 200 food banks.  
Most recently, we committed to providing a truck refrigeration unit to six food 
banks in the network. We also supported the European Food Banks Federation, 
which is reducing food insecurity by preventing food waste, and supporting and 
developing food banks in countries where they are needed most.
Carrier is committed to making the world safer and more comfortable for generations 
to come. As we innovate to solve for the planet’s critical challenges, making a positive 
impact in our communities around the world is core to our purpose. 
Our philanthropic giving aligns with our 2030 ESG goals. In compliance with our 
Philanthropic Donations Policy, we bring our unique knowledge and expertise to 
community areas where we can have the greatest impact. Focus areas include:
• Sustainability
• Safety and security
• Inclusion and diversity
• Science, technology, engineering and math
• Healthy buildings and healthy homes
• Hunger and food waste
• Disaster relief
• Vibrant communities
200+
civic, cultural, 
economic and social 
welfare organizations 
around the world.
In 2021,  
Carrier supported 
We invested
including
$6M+ 
in our 
communities 
through cash 
and in-kind 
donations, 
~$1.2M 
through the Carrier 
Employee Matching Gifts 
Program, a dollar-for-
dollar charitable donation 
matching program.

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Scholarships
To help build the next generation of leaders and innovators, Carrier supported 
scholarships nationwide with a focus on STEM and residential HVAC studies for 
undergraduate students.
• The Willis Carrier Scholarship at Indiana University-Purdue University 
Indianapolis offers financial support to students excelling in mechanical, 
electrical or computer engineering, with special consideration given to 
underrepresented populations.
• Carrier also supports The Rees Scholarship Foundation, which awards 
scholarships to eligible students enrolled in heating, ventilating, air- 
conditioning and refrigeration programs at accredited institutions across  
the United States.
2021 State of Our Schools Report: 
America’s PK-12 Public School Facilities
Carrier is dedicated to supporting research that examines the benefits of 
healthy indoor environments, including those for learning, as studies have 
shown that enhanced indoor environments improve the health, well-being and 
cognitive function of the people inside. 
A report released by the 21st Century School Fund, the International  
WELL Building Institute and the National Council on School Facilities shines  
a light on the need for air quality and safety upgrades in many schools.  
With more than one-sixth of the entire U.S. population inside pre-K through  
12th grade public school buildings each school day, modernizing and replacing 
old public schools can have a major impact on the health and performance  
of both students and staff. These efforts can also enable communities to  
conserve land, energy and water; reduce carbon emissions; and, in the face 
of climate change, protect lives and reduce the level of relief funding needed 
following disasters.
Building Talent Foundation 
We are empowering and developing future HVAC technicians through a 
collaboration with the Building Talent Foundation. It was established with 
the purpose of addressing the severe and persistent labor shortage across 
skilled trades by improving talent supply, training and retention. The programs 
promote careers in the trades to youth and underrepresented populations, 
align training with industry needs and build engagement through career 
advancement opportunities. In addition to financial support, Carrier  
participates in the Building Talent Foundation’s HVAC Industry-Education 
Skilled Trades Council.
Boys & Girls Clubs 
Carrier partnered with the Boys & Girls Clubs of Palm Beach County, Florida, 
to pilot the Carrier STEMulated Minds program. This innovative program helps 
middle and high school club members advance in mathematics and science, 
while simultaneously introducing them to STEM career paths. Youth learn  
about coding, computer science and digital civility, and participate in STEM 
projects that promote hands-on creation and engineering. 
Investing in Education
All 2030 ESG Goals ►
Invest in science, technology, engineering and math education 
programs that promote diversity and inclusion.

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Promoting Sustainability
All 2030 ESG Goals ►
COGfx
New research has found that healthy buildings with enhanced ventilation can 
improve the cognitive function (COGfx) and health of occupants, suggesting 
that ventilation and filtration are key healthy building strategies. COGfx Study 3: 
Global Buildings was led by researchers from the Harvard T.H. Chan School  
of Public Health, with support from Carrier, as part of the renowned COGfx  
Study series. 
Previous COGfx studies examined the impact of indoor air quality and 
demonstrated that better thinking and better health can be found inside 
healthier buildings. The COGfx Study 3: Global Buildings examined the impact 
of indoor air quality on the cognitive function of office workers across six 
countries – China, India, Mexico, Thailand, the United Kingdom and the United 
States. The research found that cognitive function declines as the levels of fine 
particulate matter (PM2.5) and carbon dioxide (CO2) increase. Higher CO2 can be 
an indicator of poor ventilation in buildings.
Importantly, mechanical ventilation, such as an HVAC system with efficient 
filtration, can help to protect building occupants from the negative cognitive 
effects of PM2.5 and CO2. In addition to acute impacts on cognitive function, 
reducing exposure to PM2.5 is associated with many other health benefits, 
including reductions in cardiovascular disease, asthma attacks and  
premature death. 
While the research focused on office employees in commercial buildings, the 
takeaways are applicable for all indoor environments. Carrier offers numerous 
products and services that optimize indoor air quality, including a suite of 
advanced solutions through Carrier’s Healthy Buildings Program that serves 
key verticals, including healthcare, hospitality, education, retail and marine. 
United for Air 
India accounts for 11 of the top 12 cities on the World Health Organization’s 
index of cities with the highest particulate matter (PM) pollution rates  
of PM2.5. The fine particles are the main cause of reduced visibility and pose 
a health risk. To help create a healthier, more sustainable future, Carrier 
developed the United for Air initiative with United Way Delhi. 
In 2021, four additional air monitors were placed in locations around Gurugram, 
Haryana, bringing the total to eight, and six more LED boards were installed 
to display PM readings in real time to educate the community on pollution 
levels, bringing the total to nine. Real-time readings are also available through 
a mobile app. The initiative connects local people with opportunities to 
participate in hands-on activities for cleaner air and provides tips on how to 
reduce pollution.
The Eric Prieur Memorial Research Fund
The Global Food Cold Chain Council created the Eric Prieur Memorial Research 
Fund for Cold Chain Sustainability in remembrance of the former Director of 
Cold Chain Sustainability at Carrier. Prieur died in the 2019 crash of Ethiopian 
Airlines Flight 302. For the third consecutive year, Carrier provided a grant 
to the fund, which assists in reducing food loss and waste and resulting 
greenhouse gas emissions, while increasing global awareness of a sustainable 
cold chain through case studies and pilot programs. 
Promote sustainability through education, partnerships and 
climate resiliency programs.

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The Nature Conservancy
Carrier is proud to support The Nature Conservancy 
in helping make the cities of tomorrow more resilient, 
healthy and equitable. As part of our ongoing three-
year, $3 million commitment, Carrier supported 
projects that are addressing climate change and 
restoring natural habitats around the globe.
• In China, Carrier and The Nature Conservancy are 
focused on urban biodiversity conservation through 
the creation of habitat gardens. These gardens  
help combat the impacts of urbanization by  
creating communal green spaces that serve as 
habitats for plants and wildlife.
• In Mexico, Carrier supports the Resilient 
Watersheds in Cumbres de Monterrey National 
Park, and in China, the Zhejiang Qiandao Lake  
Water Fund, to provide residents with quality water.
• To preserve wooded areas and restore our 
coastlines, Carrier employees took part in  
volunteer events across the United States. In 
Central Indiana, volunteers removed invasive plants 
from the Bitternut Woods Nature Preserve. These 
harmful plants crowd out native species and  
greatly reduce biodiversity in the woodlands. In 
Southeast Florida, Carrier employees participated  
in a beach cleanup. Volunteers collected trash to 
help beautify the area and protect wildlife,  
including sea turtles that use the preserve as a 
nesting beach.
• In addition, we are collaborating to help students 
discover the natural world using virtual field trips 
through Nature Lab, an online curriculum program 
for teachers and families.
United States
5 
6 
Central Indiana nature 
preserves improved
volunteer “weed wrangles”  
held to remove invasive plants
~200 
acres of oyster reefs, 
mangroves and critical 
shorebird nesting habitat 
are being restored
9%
increase in critical shorebird 
nesting habitat with construction  
of the initial demonstration site
Mexico
6,815
tons of soil 
erosion avoided
145 
hectares of forest  
conserved or reforested
Global
4 
Nature Lab virtual 
field trips completed
2.5M+
students 
reached
China
2
365 
hectares restored, 
improving water quality 
within a critical watershed
Water Guardian conservation 
demonstration sites established
8 
25 
10 
habitat gardens created across 
the Changning District
bird  
species
butterfly  
species
Documented in the Shanghai Gardens:

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Governance
Our corporate governance provides 
the framework for building a culture 
of integrity and ethical behavior, 
guiding our actions and governing 
the relationships among our 
employees, with our customers  
and in our communities.

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Leadership
Carrier’s Board of Directors oversees the strategic 
direction of the company to advance the long-term 
interests of the company and our various stakeholders. 
At the end of 2021, our nine-member Board of Directors 
included seven independent directors. Our Executive 
Leadership Team executes Carrier’s strategic and 
operating plans and comprises the primary  
organizational functions and leaders of our reporting 
segments: HVAC, Refrigeration and Fire & Security.
38%  
Board of Director 
diversity**
88%  
Board of Director 
independence
* As of 8/31/2022. 
** Global women or U.S. People of Color.
At Present*
Sustainability Governance
Our sustainability governance is integrated throughout the organization and 
embedded into our culture. The Governance Committee of our Board of Directors 
reviews and oversees Carrier’s positions on significant public policy and ESG 
issues, including our government relations initiatives and the Carrier Political 
Action Committee; environment, health and safety; product integrity; and 
inclusion and diversity. 
The ESG Steering Committee is a team of cross-functional leaders responsible 
for driving ESG performance and regularly reports progress to the Executive 
Leadership Team and the Board of Directors. The committee includes 
representation from communications; corporate social responsibility; engineering; 
environment, health and safety; finance; government relations; human resources; 
investor relations; legal; product quality; product safety; and supply chain.
Corporate Governance Practices
Our Board is committed to strong corporate governance practices, which the directors believe are critical to achieving long-term shareowner value and to 
strengthening Board and management accountability. The following are highlights of our governance framework:
OVERSIGHT
• Regular reviews of 
strategic direction and 
priorities
• Regular reviews of 
significant risks; active 
oversight of Enterprise 
Risk Management program
• Annual review of Board 
policies and governance 
practices and of 
committee charters
• Annual Board, committee 
and director evaluations
INDEPENDENCE 
• 88% of director nominees 
are independent 
• All Board committee 
members are 
independent directors 
• Robust Lead Independent 
Director role with explicit 
responsibilities
• Regular meetings of 
independent directors 
without management
ELECTIONS 
• Annual election of all 
directors 
• Majority voting for 
directors in uncontested 
elections
SHARE OWNERSHIP 
• Rigorous share ownership 
requirements for directors 
and senior management
• Directors required to hold 
company-granted equity 
until retirement
• Hedging, short sales 
and pledging of Carrier 
securities prohibited
SHAREOWNER RIGHTS
• Eligible shareowners 
can make proposals and 
nominate directors through 
proxy access
• Shareowners may act by 
written consent 
• 15% of shareowners may 
call special meetings
• No supermajority 
shareowner voting 
requirements
ENGAGED BOARD
• 97% attendance at Board 
meetings in 2021
• 100% attendance at 
committee meetings  
in 2021

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Stakeholder 
Engagement
As reflected in our Corporate Governance 
Principles, our Board of Directors affirmed 
that the long-term interests of Carrier and 
our shareowners are advanced by responsibly 
addressing the concerns of other stakeholders, 
including Carrier’s employees, customers, 
suppliers and communities.
We encourage feedback from our employees through regular Pulse surveys, town 
hall meetings, Employee Resource Groups, development conversations, online 
portals, and confidential channels where employees can raise sensitive issues, 
seek guidance and report misconduct.
We seek customer input through continuous dialogue, product and service training 
programs, dealer and distributor councils, and a variety of customer surveys. We 
use that information to improve our products, services and operations.
We believe in transparent and open communications with investors. We regularly 
engage with our shareowners on our financial performance, governance, strategy, 
and ESG performance and practices.
Our government relations initiatives educate and inform officials on a range of 
public policy issues important to our businesses. We annually disclose federal 
and state lobbying expenditures.
We support more than 200 civic, cultural, economic and social welfare 
organizations around the world, investing in communities through cash and  
in-kind donations, including the Carrier Employee Matching Gifts Program.
We actively collaborate with our network of suppliers. We are members of 
several industry organizations, attend national and local conferences, and 
encourage suppliers to participate in our Supplier Excellence program to 
improve their operating performance and growth. Our expectations are aligned 
through our Supplier Code of Conduct.
How We Engage
Employees
Customers
Investors
Suppliers
Government
Communities

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Ethics & Compliance
At Carrier, we demand high performance and high integrity from all our 
employees and everyone with whom we do business. It is never acceptable to 
compromise our values or integrity to achieve our business objectives. We are a 
company committed to always doing the right thing. 
We strive to maintain sound governance standards as reflected in our Corporate 
Governance Principles, Code of Ethics, Corporate Policy Manual, our strong 
internal controls and commitment to transparent financial reporting, and our 
systematic approach to enterprise risk management. 
Code of Ethics
We aim to be world-class in everything we do – including our compliance with 
all laws and regulations and our Code of Ethics, which applies everywhere 
we do business. Our Code of Ethics integrates our core values that serve 
as the foundation of our culture: respect, integrity, inclusion, innovation and 
excellence. Every employee is responsible for ensuring that Carrier’s business 
is conducted in compliance with the law, Carrier’s Corporate Policy Manual and 
Carrier’s Code of Ethics.
Training
Every Carrier employee receives annual tailored ethics and compliance 
training reflecting the results of regular compliance risk assessments. 
Most employees have access to our online training program, where they 
complete foundational ethics and compliance certifications and training 
courses. Employees receive periodic anti-corruption refresher training if 
they hold a position that presents a higher level of corruption risk.
Customer Experience  
& Satisfaction
At Carrier, we have a passion for customers – we win when our customers win. 
Listening to our customers and acting quickly to meet their needs is part of  
The Carrier Way. 
We launched a simplified and standardized approach to managing customer 
feedback using the Net Promoter Score (NPS). The NPS asks customers how 
likely they are to recommend our businesses and their reasons why. 
Responses lead to powerful and actionable insights, helping us identify 
customer needs while reinforcing behaviors that help turn customers into 
advocates of our products and services. Feedback is made visible to employees, 
who receive training and tools to help understand the voice of the customer. 
Surveys conducted so far have allowed us to identify and engage with 
thousands of customers, greatly improving the customer experience. 
As part of this process, we have created a Carrier-wide Customer Experience 
Center of Excellence (CoE). The CoE partners with Carrier businesses to rapidly 
roll out the NPS methodology across the company, improve customer data 
quality and response rates, take action on the analytics and insights collected 
from the surveys, and maximize customer retention and business growth. 
Customer engagement 
was stronger in 2021, 
driven by increased 
penetration of the 
standardized NPS survey.
~41K  
customers  
engaged in dialogue 
with Carrier.
Results from 2021 customer experience surveys:

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Speaking Up and Reporting
Our employees are encouraged to ask questions or raise concerns directly with 
their supervisor, a human resources manager, an Ethics & Compliance Officer 
or with the legal department. When employees, contractors and partners 
observe or suspect something that contradicts Carrier’s Code of Ethics or 
Supplier Code of Conduct, we encourage them to speak up as well. We also 
provide employees and our business partners access to Carrier’s Integrity Line, 
which allows for the anonymous reporting of ethical concerns. 
Carrier is committed to a safe reporting environment that is free of discrimination, 
fear, bullying or other negative consequences. Those who speak up to protect 
our company are protected. Carrier has zero tolerance for retaliation in any form. 
Anyone engaging in retaliatory behavior against those who make a report in good 
faith is subject to disciplinary action, including termination.
Respecting Data Privacy
Technological innovation and new uses of data play an integral role in  
helping to solve the societal and ecological challenges we are facing. Carrier 
serves as a catalyst for innovation and emerging technologies, including cloud-
native platforms and other connected products. Data and analytics are deeply 
embedded into our processes and decisions. 
Innovation must be accompanied by strong and enforceable safeguards to 
respect the data privacy of all individuals. At Carrier, respecting privacy means 
establishing rules and procedures that foster accountability and value our 
customers and stakeholders alike.
Our comprehensive data privacy compliance program provides appropriate 
controls on what personal information we collect and process and how we 
safeguard it. 
Our approach involves: 
• Complying with and going beyond applicable data privacy laws. 
• Completing privacy impact assessments for new and modified tools, service 
providers, and products and services that involve collecting or processing 
personal information. 
• Performing annual self-assessments of our privacy compliance program. 
• Using appropriate security safeguards. 
• Adopting and maintaining detailed policies and Binding Corporate Rules,  
which are rules for data privacy compliance approved by European regulators. 
• Providing regular training within the organization to raise awareness and 
foster compliance with applicable data privacy rules and requirements. 
Carrier’s Data Privacy Notice and Data Privacy Policy are available on  
our website.
Corporate Policies
Our policies reflect and reinforce our principles and values. Our Corporate 
Policy Manual is publicly available, covering topics including:
• Anti-Corruption 
• Antitrust Compliance
• Climate Change
• Conflicts of Interest and 
Consultation/Approval Request
• Data Privacy
• Enterprise Risk Management
• Environment, Health & Safety
• Global Ethics & Compliance 
• Government Relations and 
Procedures & Requirements
• Human Rights
• Intellectual Property &  
Data Protection
• International Trade Compliance
• Philanthropic Donations
• Product Integrity
• Records Retention
• Supplier Code of Conduct

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Strengthening Cybersecurity
Securing our data, products and assets is core to our values and to maintaining 
trust with our employees, customers and other stakeholders. Our Cybersecurity 
team leads a forward-looking program to protect Carrier from ever-changing 
cyber threats. Our cyber defense strategy seeks to prevent, detect and respond 
to cyber risks using advanced security technologies and best practices that 
align with NIST 800-53, ISO 27001 and other practices.
Our security team remains vigilant and continually improves cyber capabilities 
throughout our organization. We conduct regular assessments to validate 
defensive measures and use a comprehensive risk management framework 
to enable effective escalation and response. We expanded security awareness 
training, automated phishing simulations and implemented an Enterprise 
Defender program, which empowers employees to detect and report suspicious 
cyber activity. Our investments in third-party risk management, vulnerability 
management, threat intelligence and 24/7 security operations represent 
preventive efforts to address cyber risks and threats.
To ensure the security of Carrier solutions, our domain experts design for 
security and continuous improvement. We apply appropriate methods and 
controls throughout the development and product support lifecycle. Rigorous 
testing and analysis follow international standards of cybersecurity assurance 
and Carrier’s requirements for customer mission success.
The Audit Committee of Carrier’s Board of Directors reviews Carrier’s privacy 
and cybersecurity compliance programs at least annually, and board reviews 
are held as needed.

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ESG Indices
Cautionary Statement:
This report contains forward-looking statements (including statements 
that constitute forward-looking statements under the securities 
laws). These forward-looking statements are intended to provide 
management’s current expectations or plans for our future operating 
and financial performance, based on assumptions currently believed 
to be valid. Forward-looking statements may include, among other 
things, statements relating to future sales, earnings, cash flow, 
results of operations, uses of cash, share repurchases, tax rates and 
other measures of financial performance or potential future plans, 
strategies or transactions of Carrier, estimated costs associated with 
the Separation, statements with respect to current and future potential 
implications of corporate social responsibility and sustainability topics 
and other statements that are not historical facts. All forward-looking 
statements involve risks, uncertainties and other factors that may cause 
actual results to differ materially from those expressed or implied in 
the forward-looking statements. For those statements, we claim the 
protection of the safe harbor for forward-looking statements contained 
in the U.S. Private Securities Litigation Reform Act of 1995. The 
forward-looking statements speak only as of the date of this report. We 
undertake no obligation to publicly update or revise any forward-looking 
statements, whether as a result of new information, future events or 
otherwise, except as required by applicable law. Additional information 
as to factors that may cause actual results to differ materially from 
those expressed or implied in the forward-looking statements is 
disclosed from time to time in our other filings with the Securities and 
Exchange Commission (SEC).
Proposed Climate-Related Disclosure Rules
On March 21, 2022, the SEC proposed climate related-disclosure 
requirements that would, among other things, require disclosure of 
direct and indirect greenhouse gas emissions, with certain emissions 
disclosures subject to third-party attestation requirements; climate-
related scenario analysis (if the issuer conducts scenario analysis), 
together with qualitative and quantitative information about the 
hypothetical future climate scenarios used in its analysis; climate 
transition plans or climate-related targets or goals, along with 
disclosure of progress against any such plans, targets or goals; climate-
related risks over the short-, medium- and long-term; qualitative and 
quantitative information regarding climate-related risks and historical 
impacts in audited financial statements; corporate governance of 
climate-related risks; and climate-related risk-management processes. 
We are assessing the potential impacts of this proposal. The information 
presented in this report has not been collected or reported pursuant to 
these SEC-proposed climate related-disclosure requirements.

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Climate change
Mitigating Carrier’s impact on climate change through operational and 
product impacts, and innovating to support communities’ adaptation to 
life in a changing climate.


Planet, pp. 15-25 
Communities, pp. 42-46
Community engagement  
and investment
Engaging local communities to understand their needs and concerns 
while minimizing negative impacts from operations, and investing 
time and resources to support community organizations via philanthropy 
and volunteerism.


Communities, pp. 42-46
Corporate  
governance
Implementing sound corporate governance practices, ensuring the 
company operates ethically and with integrity while maximizing the long-
term interests of stakeholders.

Governance, pp. 47-52
Cybersecurity  
and data privacy
Protecting Carrier’s intellectual property and data from breaches, and 
ensuring the privacy and security of employee, supplier and customer 
data from the use of Carrier products.


Governance, pp. 47-52
Environmental 
responsibility
Minimizing the environmental impact of Carrier’s operations and those 
of our suppliers by acting in accordance with environmental laws and 
regulations, and minimizing our environmental footprint in key areas, 
such as energy and emissions, waste and water.


Planet, pp. 15-25
Ethics  
and compliance
Promoting ethical behavior at Carrier and across our value chain, 
including compliance with all relevant laws and regulations, engaging 
in fair and competitive business practices, preventing corruption and 
bribery, and marketing responsibly.


Governance, pp. 47-52
Topic
Definition
Boundary
Location in Report
Upstream 
(Suppliers)
Carrier
Downstream 
(Products)
Materiality Assessment & ESG Topics
For our materiality assessment, we used the GRI steps of identification, prioritization and validation to define the ESG topics most significant to Carrier and our 
stakeholders based on impacts, risks and opportunities. We identified relevant ESG topics through internal and external stakeholder interviews and research.
The Carrier ESG Steering Committee validated the results, which were endorsed by the Carrier Executive Leadership Team and Carrier’s Board of Directors through 
its Governance Committee. The results of our materiality assessment include the below set of ESG topics, which guide the content of this report and our GRI 
Standards disclosures.

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Human and  
labor rights
Ensuring human rights across Carrier’s operations and supply chain, 
including the topics of forced and child labor, proper working conditions, 
conflict minerals, freedom of association and collective 
bargaining, and systems to report labor concerns.


Governance, pp. 47-52 
Responsible Supply Chains, 
pp. 24-25 
People, pp. 26-41
Inclusion  
and diversity 
Promoting diversity and ensuring a nondiscriminatory hiring process and 
work environment.


Inclusion & Diversity, 
pp. 30-35
Innovation  
and efficiency
Innovating products and services to incorporate sustainable attributes, 
such as energy efficiency, smart systems/digitization, lifecycle design 
and cold chain solutions.


Planet, pp. 15-25
Occupational  
health and safety
Providing Carrier employees a safe working environment, promoting 
supply chain safety through our vendor qualification and monitoring 
processes, and promoting workplace safety to customers worldwide 
through our products.



Health & Safety, pp. 40-41 
Responsible Supply Chains, 
pp. 24-25
Product safety  
and quality
Monitoring, managing and reducing negative impacts of Carrier’s 
products, while maintaining design and manufacturing policies and 
practices that ensure high product quality.


Product Safety & Quality,  
pp. 19-20
Stakeholder  
engagement
Seeking input from – and sharing relevant information with – Carrier’s 
key stakeholders, including engaging with governments to promote 
informed public policy and providing transparency about public policy 
participation, maintaining positive relationships with customers and 
establishing systems to measure satisfaction, and engaging investors 
around ESG topics.


Governance, pp. 47-52 
People, pp. 26-41
Talent attraction  
and retention
Attracting, developing and retaining high-quality and engaged talent 
to maintain a skilled workforce, and adapting to new technology and 
automation that manufacturing and R&D will require.

People, pp. 26-41
Tax transparency
Developing a responsible tax strategy, contributing to government 
revenues through taxes and providing transparency on taxes paid.

Form 10-K Information 
Statement
Topic
Definition
Boundary
Location in Report
Upstream 
(Suppliers)
Carrier
Downstream 
(Products)

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Organizational Profile
102-1
Name of organization
Carrier Global Corporation
102-2
Activities, brands, products  
and services
Form 10-K Information Statement, pp. 4-6
102-3
Location of headquarters
Carrier is headquartered in Palm Beach Gardens, Florida, U.S.A.
102-4
Location of operations
Form 10-K Information Statement, p. 28
102-5
Ownership and legal form
Carrier Global Corporation (CARR) is a publicly traded company listed on the New York Stock Exchange.
102-6
Markets served
Form 10-K Information Statement, pp. 4-6
102-7
Scale of organization
Carrier Fact Sheet
GRI Content Index
United Nations Sustainable Development Goals
Established in 2015, the United Nations  
Sustainable Development Goals (SDGs) address  
global challenges, including poverty, inequality, climate change, 
environmental degradation, peace and justice. Below, we indicate 
where Carrier’s ESG progress aligns with these goals.
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Universal Standard Disclosures

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102-8
Information on employees and  
other workers
People, pp. 26-41
Inclusion & Diversity, pp. 30-35
Carrier has approximately 58,000 employees around the world.
Permanent 
Employees  
by Gender
Global Workforce  
by Gender
Global Workforce  
by Region
Global 
Women 
Executives
U.S. People 
of Color 
Executives
U.S. People  
of Color  
Professionals
2021
27% Female
73% Male
Americas
33% Female
67% Male
EMEA
21% Female
79% Male
APAC
28% Female
72% Male
Americas
34% 
EMEA
37%
APAC
29%
32%
27%
24%
2020
27% Female
73% Male
32% Female
68% Male
21% Female
79% Male
28% Female
72% Male
34% 
40%
26%
31%
25%
23%
2019
26% Female
74% Male
31% Female
69% Male
22% Female
78% Male
27% Female
73% Male
32% 
43%
25%
31%
20%
22%
102-9
Supply chain
Suppliers
Responsible Supply Chains, pp 24-25
102-10
Significant changes to the 
organization and its supply chain
Form 10-K Information Statement, pp. 32-33
102-11
Precautionary principle or approach
Carrier 2022 Proxy Statement, pp. 23-24
102-12
External initiatives
• CEO Action for Diversity and Inclusion
• Commitment to adopt science-based targets
• Paradigm for Parity
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related 
SDGs
SDG 8

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102-13
Memberships of association
Carrier maintains strategic memberships and associations while continuing to evaluate opportunities for additional contributions and 
leadership. Today, we are proud to be a member of several key industry and issue-specific organizations, which include:
• Air-Conditioning, Heating, 
and Refrigeration Institute
• The Alliance for Responsible 
Atmospheric Policy
• Alliance to Save Energy
• American Council for an 
Energy-Efficient Economy
• American Society for Health 
Care Engineering
• America Is All In
• Association of School  
Business Officials 
• BuildingAction
• Business Roundtable
• Cool Coalition
• Confederation of  
Indian Industry
• Council on Tall Buildings  
and Urban Habitat
• European Heat Pump 
Association
• European Partnership for 
Energy and the Environment
• Global Cold Chain Alliance
• International WELL  
Building Institute
• Mechanical Contractors 
Association of America
• National Association of 
Energy Service Companies
• National Association  
of Manufacturers
• Product Environmental  
Profiles Association
• [Re]Build America’s School 
Infrastructure Coalition
• Responsible Minerals Initiative
• Security Industry Association
• U.S. Green Building Council
• World Green Building Council 
Strategy
102-14 
Statement from senior  
decision-maker
A Message from Our Chairman & Chief Executive Officer, pp. 4-5
102-15
Key impacts, risks and opportunities
Form 10-K Information Statement, pp. 6-31
Ethics and Integrity
102-16
Values, principles, standards and 
norms of behavior
Our Values
Carrier's Ethics and Compliance
Culture & Engagement, pp. 28-29
102-17
Mechanisms for advice and concerns 
about ethics
Carrier's Integrity Line
Speaking Up and Reporting, p. 51
SDG 16
SDG 16
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Governance
102-18
Governance structure
Carrier 2022 Proxy Statement, pp. 20-23
102-20
Executive-level responsibility 
for economic, environmental and 
social topics
Carrier 2022 Proxy Statement, pp. 23-24

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59
102-21
Consulting stakeholders on economic, 
environmental and social topics
Stakeholder Engagement, p. 49
102-22
Composition of highest governance 
body and its committees
Carrier 2022 Proxy Statement, pp. 20-23
102-23
Chair of the highest governance body
Corporate Governance
102-24
Nominating and selecting the highest 
governance body
Carrier Corporate Governance Principles, pp. 3-4
102-25
Conflicts of interest
Carrier Corporate Governance Principles, pp. 4-5
102-26
Role of the highest governance 
body in setting purpose, values and 
strategy
Carrier 2022 Proxy Statement, pp. 20-23
102-27
Collective knowledge of the highest 
governance body
Carrier 2022 Proxy Statement, pp. 15-18
102-28
Evaluating the highest governance 
body's performance
Carrier 2022 Proxy Statement, pp. 12-14
102-35
Remuneration policies
Carrier 2022 Proxy Statement, pp. 31-51
102-36
Process for determining remuneration
Carrier 2022 Proxy Statement, pp. 31-51
102-37
Stakeholders involvement in 
remuneration
Carrier 2022 Proxy Statement, pp. 31-51
SDG 16
SDG 16
SDG 16
SDG 16
SDG 5
SDG 5
SDG 16
SDG 16
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

Carrier 2022 ESG Report
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Introduction
Planet
People
ESG Indices
Governance
Communities
60
Stakeholder engagement
102-40
List of stakeholder groups
Stakeholder Engagement, p. 49
102-41
Collective bargaining agreements
Form 10-K Information Statement, p. 8
102-42
Identifying and selecting stakeholders
Stakeholder Engagement, p. 49
102-43
Approach to stakeholder engagement
Stakeholder Engagement, p. 49
102-44
Key topics and concerns raised
Materiality Assessment & ESG Topics, pp. 54-55
Reporting practice
102-45
Entities included in the consolidated 
financial statements
Form 10-K Information Statement, pp. 4-6
102-46
Defining report content and topic 
boundaries
Materiality Assessment & ESG Topics, pp. 54-55
102-47
List of material topics
Materiality Assessment & ESG Topics, pp. 54-55
102-48
Restatements of information
About this Report, p. 3
102-49
Changes in reporting
About this Report, p. 3
102-50
Reporting period 
January 1, 2021 - December 31, 2021, except where otherwise noted.
SDG 8
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

Carrier 2022 ESG Report
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Introduction
Planet
People
ESG Indices
Governance
Communities
61
Stakeholder engagement
102-51
Date of most recent report 
Carrier's 2021 ESG Report was published August 11, 2021, and covered performance from January 1, 2020 - December 31, 2020,  
except where otherwise noted.
102-52
Reporting cycle
Annual
102-53
Contact point for questions regarding 
the report 
CorporateResponsibility@carrier.com
102-54
Claims of reporting in accordance 
with the GRI Standards
This report has been prepared in accordance with the GRI Standards: Core option.
102-55
GRI content index
We publish our GRI Standards content index in our Environmental, Social & Governance Report, starting on p. 56.
102-56
External assurance
At this time, Carrier does not have our Environmental, Social & Governance Report externally assured. 
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

Carrier 2022 ESG Report
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Introduction
Planet
People
ESG Indices
Governance
Communities
62
Economic Performance
103-1
Explanation of the material topic and its Boundary 
Form 10-K Information Statement
103-2 
The management approach and its components
Form 10-K Information Statement
103-3 
Evaluation of the management approach
Form 10-K Information Statement
201-1 
Direct economic value generated and distributed
Form 10-K Information Statement
Topic-Specific Standard Disclosures
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Anti-Corruption
103-1
Explanation of the material topic and its Boundary 
Carrier’s Ethics and Compliance
Ethics & Compliance, pp. 50-52
103-2 
The management approach and its components
Carrier’s Ethics and Compliance
Ethics & Compliance, pp. 50-52
103-3 
Evaluation of the management approach
Carrier’s Ethics and Compliance
Ethics & Compliance, pp. 50-52
205-1
Operations assessed for risks related to corruption
Carrier takes a stand against corruption, championing fair and transparent market practices everywhere we do business. 
Carrier's Code of Ethics
SDG 2
SDG 7
SDG 16
SDG 5
SDG 9

Carrier 2022 ESG Report
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Anti-Corruption
205-2
Communication and training about anti-corruption 
policies and procedures
Carrier’s Ethics and Compliance
Ethics & Compliance, pp. 50-52
205-3
Confirmed incidents of corruption and actions taken
Carrier strictly prohibits all forms of corruption. In 2021, we know of no incidents or legal cases associated with bribery or 
corruption which would have a material impact on our company or our stakeholders.
All allegations of corruption are investigated thoroughly, fairly and impartially with the objective of identifying actions for 
continuous improvement.
Materials
103-1
Explanation of the material topic and its Boundary 
Sustainability Across the Product Lifecycle, p. 17
Materials, p. 18
103-2 
The management approach and its components
Sustainability Across the Product Lifecycle, p. 17
Materials, p. 18
103-3 
Evaluation of the management approach
Sustainability Across the Product Lifecycle, p. 17
Materials, p. 18
301-1
Materials used by weight or volume
Sustainability Across the Product Lifecycle, p. 17
Materials, p. 18
Energy
103-1
Explanation of the material topic and its Boundary 
Energy & Greenhouse Gas Emissions, p. 21-22
Energy use is tracked for sites procuring over $100,000 USD in energy per year. This is representative of our manufacturing sites, 
large headquarters, distribution and R&D center operations, but is not inclusive of our entire footprint. Sites under $100,000 USD 
energy procurement are estimated per U.S. Environmental Protection Agency (EPA) emissions factors based on square footage 
and building type.
103-2 
The management approach and its components
Governance, pp. 47-52
Carrier's Environment, Health & Safety Policy
Energy & Greenhouse Gas Emissions, p. 21-22
103-3 
Evaluation of the management approach
Energy & Greenhouse Gas Emissions, p. 21-22
SDG 16
SDG 16
SDG 8 SDG 12
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

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ESG Indices
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302-3
Energy intensity
Energy Intensity
Unit of Measure
2021
2020
2019
Numerator
 GJ 
 4,754,278 
 4,194,215 
 4,217,538 
Denominator
 Million USD net sales 
 20,613 
 17,456 
 18,608 
Energy Intensity 
 GJ of energy per million USD in net sales 
 231 
 240 
 227 
Anti-Corruption
302-1
Energy consumption within the organization
Energy Use by Source
2021
2020
2019
Purchased Electricity (MWh)
 462,366 
 434,497 
 455,093 
Propane (Gallons)
 758,618 
 521,283 
 657,396 
Natural Gas (Cu Ft)
 1,177,855,184 
 1,257,321,899 
 947,176,081 
Butane (Gallons)
 28,352 
 125,069 
 74,628 
Distillate Oil (Gallons)
 36,521 
 28,077 
 47,542 
#4 Oil Usage (Gallons)
 1,792 
 793 
 1,503 
Residual Oil Usage (Gallons)
0
0
0
Gasoline Usage (Gallons)
 13,105 
 8,391 
 5,705 
Diesel Fuel (Gallons)
 100,260 
 110,222 
 172,647 
Purchased Steam (MMBTU)
 42,164 
 33,914 
 40,386 
Fleet Vehicle Gasoline (Gallons)
 11,830,870 
 8,124,056 
 10,619,078 
Self-generated Electricity (MWh)
 399 
 333 
 1,171 
Renewable Energy Use (MWh)
 1,069 
 1,031 
 700 
Total Jet Fuel (Gallons)
 750,772 
 505,463 
 n/a 
Specialty Fuel (Gallons)
 260 
 n/a 
 n/a 
302-2
Energy consumption outside of the organization
Sustainability Across the Product Lifecycle, pp. 17-18
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
SDG 12
SDG 7
SDG 13
SDG 8

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Anti-Corruption
302-5
Reductions in energy requirements of products 
and services
Sustainability Across the Product Lifecycle, pp. 17-18
Water
103-1
Explanation of the material topic and its Boundary 
Water, p. 23
Water consumption is tracked for sites procuring over $100,000 USD in energy per year. This is representative of our 
manufacturing sites, large headquarters, distribution and R&D center operations, but is not inclusive of our entire footprint.  
Our management system outlines minimum discharge limits for stormwater and industrial discharge that are well below industry 
standards and regulatory requirements.
103-2 
The management approach and its components
Water, p. 23
Carrier's Environment, Health & Safety Policy
103-3 
Evaluation of the management approach
Water, p. 23
303-1  
Interactions with water as a shared resource
Water, p. 23
303-2 
Management of water discharge-related impacts 
Our management system outlines minimum discharge limits for stormwater and industrial discharge that are well below industry 
standards and regulatory requirements. 
303-3
Water withdrawal
Total Water Withdrawal (Thousands of cubic meters)
2021
1,076
2020
967
2019
1,135
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
SDG 12
SDG 12
SDG 6
SDG 7
SDG 6
SDG 6
SDG 13
SDG 8
SDG 8

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303-4 
Water discharge
Total Water Discharge (Thousands of cubic meters)
2021
859
2020
802
2019
896
303-5 
Water consumption
Water Consumption
2021
2020
2019
Water Withdrawal (Thousands of cubic meters)
 1,076 
 967 
 1,135 
Water Discharge (Thousands of cubic meters)
 859 
 802 
 896 
Water Consumption (Thousands of cubic meters)
 217 
 165 
 239 
Water Intensity
2021
2020
2019
Water Withdrawal (Gallons)
284,160,745
 255,566,812 
 299,707,959 
Net Sales (Million USD)
 20,613 
 17,456 
 18,608 
Water Intensity  
(Gallons of water per million USD in net sales)
13,786
 14,641 
 16,106 
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Emissions
103-1
Explanation of the material topic and its Boundary 
Energy & Greenhouse Gas Emissions, pp. 21-22
Greenhouse gas (GHG) emissions are tracked for sites procuring over $100,000 USD in energy per year. This is representative of 
our manufacturing sites, large headquarters, distribution and R&D center operations, but is not inclusive of our entire footprint. 
Sites under $100,000 USD energy procurement are estimated per EPA emissions factors based on square footage and building 
type. Additionally, our GHG metrics are inclusive of our fleet and service centers globally. Those sites do not report energy, but 
only report fuel consumption from their fleet vehicles.
103-2 
The management approach and its components
Governance, pp. 47-52
Sustainable Solutions and Sustainable Investments, pp. 10-11
Energy & Greenhouse Gas Emissions, pp. 21-22

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
103-3 
Evaluation of the management approach
Energy & Greenhouse Gas Emissions, pp. 21-22
305-1 
Direct (Scope 1) GHG emissions
Scope 1 Emissions - Metric Tons
2021
229,973
2020
186,812
2019
181,789
305-2 
Energy indirect (Scope 2) GHG emissions
Scope 2 Emissions - Metric Tons
2021
187,630
2020
196,033
2019
214,703
305-3 
Other indirect (Scope 3) GHG emissions
Governance, pp. 47-52
Sustainable Solutions and Sustainable Investments, pp. 10-11
Connected Cold Chain, p. 9
Energy & Greenhouse Gas Emissions, pp. 21-22
SDG 13
SDG 13
SDG 13
SDG 15
SDG 15
SDG 15
SDG 3
SDG 3
SDG 3
SDG 14
SDG 14
SDG 14
SDG 12
SDG 12
SDG 12

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305-4 
GHG emissions intensity
GHG Intensity
2021
2020
2019
Absolute GHG Emissions (Metric tons CO2e, Scope 1 and 2)*
 417,603 
382,845
396,492
Net Sales (Million USD)
 20,613 
 17,456 
 18,608 
Absolute GHG Intensity (Metric tons of GHG per million USD 
in net sales)
 20 
 22 
 21 
305-5 
Reduction of GHG emissions
2030 ESG Goals Results, p. 13
In 2021, we purchased 120,000 metric tons of CO2 offsets from a voluntary nitrous oxide (N2O) abatement project in North 
America. The project activity consists of the installation and operation of a new absorption column at an adipic acid plant in 
Cantonment, Florida. The column converts nitric oxide (NOx) to nitric acid via a high-pressure water absorption process. Per the 
GHG Protocol’s definition for eligible projects, the project is considered an enhancement of the existing control technology.
2021
2020
2019
GHG Intensity (Metric tons of GHG per million USD  
in net sales) with Carbon Offsets
14
n/a
n/a
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Effluents and Waste
103-1
Explanation of the material topic and its Boundary 
Waste & Recycling, p. 23
Waste is tracked for sites procuring over $100,000 USD in energy per year. This is representative of our manufacturing sites, 
large headquarters, distribution and R&D center operations, but is not inclusive of our entire footprint. Carrier has had no 
significant hazardous waste spills during the reporting period.
103-2 
The management approach and its components
Waste & Recycling, p. 23
103-3 
Evaluation of the management approach
Waste & Recycling, p. 23
SDG 13
SDG 13
SDG 15
SDG 15
SDG 3
SDG 3
SDG 14
SDG 14
SDG 12
SDG 12
* Not adjusted for carbon offsets.

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
306-1
Water discharge by quality and destination
Our environmental management systems outline minimum limits for stormwater and industrial discharge that are well below 
industry standards and regulatory requirements. 
306-2 
Waste by type and disposal method
Waste by Type and Disposal Method
2021
2020
2019
Total Industrial Process Waste (Metric tons)
 69,133 
70,297
67,495
Industrial Waste Recycled (Metric tons)
 62,420 
63,241
60,284
Hazardous Waste Generated (Metric tons)
 2,170 
1,989
2,126
Hazardous Waste Recycled (Metric tons)
 1,203 
808
544
306-3 
Significant spills
Carrier has had no significant hazardous waste spills during the reporting period.
SDG 12
SDG 12
SDG 13
SDG 14
SDG 14
SDG 3
SDG 3
SDG 3
SDG 13
SDG 13
SDG 15
SDG 15
SDG 15
SDG 6
SDG 6
SDG 6

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Employment
103-1
Explanation of the material topic and its Boundary 
People, pp. 26-41
103-2 
The management approach and its components
People, pp. 26-41
103-3 
Evaluation of the management approach
People, pp. 26-41
401-1 
New employee hires and employee turnover
Global Voluntary Turnover* by Region
2021
2020
2019
Americas
16.7%
11.4%
10.3%
EMEA
8.3%
6.1%
6.1%
Asia Pacific
15.9%
9.0%
8.3%
Total
13.3%
8.7%
8.0%
Global Voluntary Turnover* by Gender
2021
2020
2019
Female
15.6%
9.7%
8.5%
Male
12.5%
8.0%
7.9%
Total
13.3%
8.7%
8.0%
401-2 
Benefits provided to full-time employees that are 
not provided to temporary or part-time employees
Benefits, p. 39
401-3 
Parental leave
In 2021, 178 U.S. employees took the maternity/parental leave benefit. 100% of those are currently active.
* Includes global voluntary turnover, including retirement and death-in-service, for permanent employees; does not include temporary employees.
SDG 5
SDG 5
SDG 8
SDG 8

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Occupational Health and Safety
103-1
Explanation of the material topic and its Boundary 
Health & Safety, pp. 40-41
103-2 
The management approach and its components
Health & Safety, pp. 40-41
Carrier's Environment, Health & Safety Policy
103-3 
Evaluation of the management approach
Health & Safety, pp. 40-41
403-1 
Occupational health and safety  
management system
Health & Safety, pp. 40-41
Carrier’s Environment, Health & Safety Policy
Sustainable Operations
403-2 
Hazard identification, risk assessment and  
incident investigation
Health & Safety, pp. 40-41
Carrier’s Environment, Health & Safety Policy
403-3 
Occupational health services
Health & Safety, pp. 40-41
Carrier’s Environment, Health & Safety Policy
403-4 
Worker participation, consultation and 
communication on occupational health and safety
Health & Safety, pp. 40-41
Carrier’s Environment, Health & Safety Policy
403-5  
Worker training on occupational health and safety
Health & Safety, pp. 40-41
Carrier’s Environment, Health & Safety Policy
403-8 
Workers covered by an occupational health and 
safety management system
100% of employees and contractors are covered by our occupational health and safety management system.
403-9 
Work-related injuries
Health & Safety, pp. 40-41
Fatalities 
2021
2020
2019
Employee
0
0
1
Contractor
0
1
1
SDG 3
SDG 3
SDG 8
SDG 8
SDG 8
SDG 8

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Training and Education
103-1
Explanation of the material topic and its Boundary 
People, pp. 26-41
103-2 
The management approach and its components
People, pp. 26-41
103-3 
Evaluation of the management approach
People, pp. 26-41
404-1 
Average hours of training per year per employee
Development & Career Growth, pp. 36-38
404-2 
Programs for upgrading employee skills and 
transition assistance programs
Development & Career Growth, pp. 36-38
404-3 
Percentage of employees receiving regular 
performance and career development reviews 
Development & Career Growth, pp. 36-38
SDG 4
SDG 8
SDG 5
SDG 5
SDG 8
SDG 8

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Diversity and Equal Opportunity
103-1
Explanation of the material topic and its Boundary 
Inclusion & Diversity, pp. 30-35
103-2 
The management approach and its components
Inclusion & Diversity, pp. 30-35
103-3 
Evaluation of the management approach
Inclusion & Diversity, pp. 30-35
405-1 
Diversity of governance bodies and employees
People, pp. 26-41
Inclusion & Diversity, pp. 30-35
See response to 102-8
Non-Discrimination
103-1
Explanation of the material topic and its Boundary 
Inclusion & Diversity, pp. 30-35
103-2 
The management approach and its components
Inclusion & Diversity, pp. 30-35
103-3 
Evaluation of the management approach
Inclusion & Diversity, pp. 30-35
406-1 
Incidents of discrimination and corrective  
actions taken
Carrier's Human Rights Policy
SDG 5
SDG 5
SDG 16
SDG 8
SDG 8

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SDG 8
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Freedom of Association and Collective Bargaining
103-1
Explanation of the material topic and its Boundary 
Carrier's Human Rights Policy
103-2 
The management approach and its components
Carrier’s Human Rights Policy
103-3 
Evaluation of the management approach
Carrier’s Human Rights Policy
407-1 
Operations and suppliers in which the right to 
freedom of association and collective bargaining 
may be at risk
Carrier’s Human Rights Policy
Carrier's Supplier Code of Conduct
Child Labor
103-1
Explanation of the material topic and its Boundary 
Carrier’s Human Rights Policy
103-2 
The management approach and its components
Carrier’s Human Rights Policy
103-3 
Evaluation of the management approach
Carrier’s Human Rights Policy
408-1 
Operations and suppliers at significant risk for 
incidents of child labor
Carrier’s Human Rights Policy
Carrier’s Supplier Code of Conduct
Carrier's Human Trafficking Policy Statement
California Transparency In Supply Chains Act
SDG 16
SDG 8

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SDG 8
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Forced or Compulsory Labor
103-1
Explanation of the material topic and its Boundary 
Carrier’s Human Rights Policy
103-2 
The management approach and its components
Carrier’s Human Rights Policy
103-3 
Evaluation of the management approach
Carrier’s Human Rights Policy
409-1 
Operations and suppliers at significant risk for 
incidents of forced or compulsory labor
Carrier’s Human Rights Policy
Carrier’s Supplier Code of Conduct
Carrier’s Human Trafficking Policy Statement
California Transparency In Supply Chains Act
Human Rights Assessment
103-1
Explanation of the material topic and its Boundary 
Carrier’s Human Rights Policy
103-2 
The management approach and its components
Carrier’s Human Rights Policy
103-3 
Evaluation of the management approach
Carrier’s Human Rights Policy
412-2 
Employee training on human rights policies  
or procedures
Training, p. 50

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GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs
Local Communities
103-1
Explanation of the material topic and its Boundary 
Communities, pp. 42-46
103-2 
The management approach and its components
Communities, pp. 42-46
103-3 
Evaluation of the management approach
Communities, pp. 42-46
413-1 
Operations with local community engagement, 
impact assessments and development programs
Communities, pp. 42-46
Our Communities
413-2 
Operations with significant actual and potential 
negative impacts on local communities
Communities, pp. 42-46
Our Communities
Supplier Social Assessment
103-1
Explanation of the material topic and its Boundary 
Responsible Supply Chains, pp. 24-25
103-2 
The management approach and its components
Responsible Supply Chains, pp. 24-25
103-3 
Evaluation of the management approach
Responsible Supply Chains, pp. 24-25
414-1 
New suppliers that were screened using  
social criteria
Carrier’s Supplier Code of Conduct
Carrier’s Human Trafficking Policy Statement
California Transparency In Supply Chains Act
SDG 2
SDG 1
SDG 5
SDG 16
SDG 8

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Public Policy
103-1
Explanation of the material topic and its Boundary 
Carrier 2022 Proxy Statement, p. 24
Carrier's Government Relations Policy
Carrier's Government Relations Standard Work
103-2 
The management approach and its components
Carrier 2022 Proxy Statement, p. 24
Carrier’s Government Relations Policy
Carrier’s Government Relations Standard Work
103-3 
Evaluation of the management approach
Carrier 2022 Proxy Statement, p. 24
Carrier’s Government Relations Policy
Carrier’s Government Relations Standard Work
415-1 
Political contributions
Carrier 2022 Proxy Statement, p. 24
Carrier’s Government Relations Policy
Carrier’s Government Relations Standard Work
Customer Health and Safety
103-1
Explanation of the material topic and its Boundary 
Product Safety & Quality, pp. 19-20
103-2 
The management approach and its components
Product Safety & Quality, pp. 19-20
103-3 
Evaluation of the management approach
Product Safety & Quality, pp. 19-20
416-1 
Assessment of the health and safety impacts of 
product and service categories
Carrier's Product Integrity Policy
SDG 16
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

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Innovation and Efficiency (Non-GRI Topic) - Self-Selected Metric
103-1
Explanation of the material topic and its Boundary 
Sustainable Solutions, p. 10
103-2 
The management approach and its components
Sustainable Solutions, p. 10
103-3 
Evaluation of the management approach
Advancing Toward 1 Gigaton, p. 16
Innovation, Research & Development, pp. 17-18
Topic-
Specific 
Indicator
Avoided greenhouse gas emissions as a result  
of the installation of high-efficiency Carrier  
air-conditioning, heating and refrigeration systems 
by customers
Solutions for Energy Efficiency and Emissions Reductions, p. 18
GRI  
Standard
Disclosure Language
Carrier 2021 Response
Related  
SDGs

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SASB Disclosure
Energy 
Management
(1) Total energy consumed, (2) percentage grid 
electricity, (3) percentage renewable
Quantitative
RT-EE-130a.1 
MWh
See response for GRI 302-1
Hazardous Waste 
Management
Amount of hazardous waste generated,  
percentage recycled
Quantitative
RT-EE-150a.1
Metric tons, percentage
See response for GRI 306-2
Number and aggregate quantity of reportable spills, 
quantity recovered
Quantitative
RT-EE-150a.2 
Number
See response for GRI 306-3
Materials 
Sourcing
Description of the management of risks associated 
with the use of critical materials
Discussion and 
Analysis
RT-EE-440a.1
Discussion and analysis linked 
in Response column
Form 10-K Information Statement, p. 16-17
Product Lifecycle 
Management
Percentage of eligible products, by revenue,  
that meet ENERGY STAR criteria
Quantitative
RT-EE-410a.2
Percent by revenue
44% of Carrier’s residential air conditioner, 
heat pump, furnace and small package 
product revenue is generated from 
ENERGY STAR qualified products.
Business Ethics
Description of policies and practices for  
prevention of: (1) corruption and bribery and  
(2) anti-competitive behavior
Discussion  
and Analysis
RT-EE-510a.1
Discussion and analysis  
linked in Response column
Ethics & Compliance, pp. 50-52
Carrier’s Ethics and Compliance
Carrier Code of Ethics
Antitrust Compliance Program
Anti-Corruption Policy
Total amount of monetary losses as a result  
of legal proceedings associated with bribery  
or corruption
Quantitative
RT-EE-510a.2
Number
In 2021, we know of no incidents or legal 
cases associated with bribery or corruption 
which would have a material impact on 
our company or our stakeholders.  
Total amount of monetary losses as a result of 
legal proceedings associated with anti-competitive 
behavior regulations
Quantitative
RT-EE-510a.3
Number
In 2021, there are no incidents or legal cases 
associated with anti-competitive behavior 
regulations which would have a material 
impact on our company or our stakeholders.  
Topic
Accounting Metric
Category
Code
Carrier Metric or  
Qualitative Disclosure
Carrier 2021 Response

Carrier 2022 ESG Report
Table of Contents
Introduction
Planet
People
ESG Indices
Governance
Communities
80
TCFD Disclosure
Governance
1) Describe the board’s oversight of  
climate-related risks and opportunities.
The Governance Committee of the Board of Directors reviews and monitors actions related to climate risks and opportunities.
Carrier 2022 Proxy Statement
2) Describe management’s role in 
assessing and managing climate-related 
risks and opportunities.
The ESG Steering Committee is a formal team of cross-functional leaders responsible for driving ESG performance, including our 
sustainability and climate change commitments, throughout the company. The Steering Committee regularly engages with the 
Executive Leadership Team as well as the Board of Directors to report progress.
Sustainability Governance, p. 48
Strategy
3) Describe the climate-related risks and 
opportunities the organization has 
identified over the short, medium and 
long term.
Climate change, regulations associated with climate change and mitigation efforts could adversely affect our business. The effects 
of climate change, including increased frequency and intensity of weather conditions and water scarcity, create financial risks to our 
business. The potential impacts of climate change on our operations are highly uncertain and depend upon the unique geographic 
and environmental factors present; for example, rising sea levels at certain of our facilities, changing storm patterns and intensities 
and changing temperature levels. The effects of climate change could disrupt our operations by impacting the availability and cost 
of materials and by increasing insurance and other operating costs. The effects of climate change also may impact our decisions to 
construct new facilities or maintain existing facilities in the areas most prone to physical risks, which could similarly increase our 
operating and material costs. We could also face indirect financial risks passed through the supply chain that could result in higher 
prices for our products and the resources needed to produce them. Potential adverse impacts from climate change may create health 
and safety issues for employees operating at our facilities and may lead to an inability to maintain standard operating hours. 
There is a general consensus that greenhouse gas emissions are linked to climate change, and that these emissions must be reduced 
dramatically to avert its worst effects. Increased public awareness and concern about climate change will likely continue to: (1) 
generate more international, regional and/or national requirements to curtail the use of high global warming potential refrigerants 
(e.g. the Kigali Amendment to the Montreal Protocol and the American Innovation and Manufacturing (“AIM”) Act of 2020, which 
are essential to many of our products); (2) increase building energy and cold chain efficiency; and (3) cause a shift away from the 
use of fossil fuels as an energy source, including natural gas prohibitions. In some instances, these requirements may render our 
existing technology, particularly some of our HVAC and refrigeration products, non-compliant or obsolete and we may be required to 
make increased capital expenditures to meet new regulations and standards, changing interpretations and stricter enforcement of 
current laws and regulations. Furthermore, our customers and the markets we serve may impose emissions or other environmental 
standards through regulation, market-based emissions policies or consumer preferences that we may not be able to timely meet due 
to our required level of capital investment and technology advancement. While we are committed to pursuing sustainable solutions 
for our products, there can be no assurance that our development efforts will be successful, that our products will be accepted by 
the market, that proposed regulations or deregulation will not have an adverse effect on our competitive position, or that economic 
returns will justify our investments in new product development.
The inconsistent international, regional and/or national requirements associated with climate change regulations, such as the 
U.S. re-entrance into the Paris Climate Agreement, also create economic and regulatory uncertainty. There is also regulatory and 
budgetary uncertainty associated with government incentives, which, if discontinued, could adversely impact the demand for energy-
efficient buildings and could increase costs of compliance. 
Form 10-K Information Statement
TCFD Disclosure
Our Progress
Reference

Carrier 2022 ESG Report
Table of Contents
Introduction
Planet
People
ESG Indices
Governance
Communities
81
4) Describe the impact of climate-
related risks and opportunities on the 
organization’s businesses, strategy and 
financial planning.
We have set environmental, social and governance goals to be achieved by 2030, which include investing over $2 billion to develop 
healthy, safe, sustainable and intelligent buildings and cold chain solutions that incorporate sustainable design principles and reduce 
lifecycle impacts, reducing our customers' carbon footprint by more than 1 gigaton, achieving carbon neutral operations and reducing 
energy intensity by 10% across our operations. Although we intend to meet these goals, we may be required to expend significant 
resources to do so, which could increase our operational costs. Further, there can be no assurance of the extent to which any of 
our goals will be achieved, or that any future expenditures or investments we make in furtherance of achieving such goals will be 
available, effective, meet investor expectations or any binding or non-binding legal standards regarding sustainability performance. 
For example, to make substantial progress toward or to meet some of these goals, we may need to purchase or deploy a combination 
of renewable energy utility contracts, carbon credits or offsets, energy-efficient or low-emission products or operations, or carbon 
sequestration technologies, and there can be no assurance of the extent to which such contracts, credits, offsets, products, 
operations or technologies will be available in or effective in reducing emissions or energy intensity. Moreover, we may determine 
that it is in the best interest of our company and our shareowners to prioritize other business, social, governance or sustainability 
investments over the achievement of our current goals based on economic, regulatory and social factors, business strategy or 
pressure from investors, activist groups or other stakeholders. If we are unable to make substantial progress toward or meet these 
goals, then we could incur adverse publicity and reaction from investors, activist groups or other stakeholders, which could adversely 
impact the perception of us and our products and services by current and potential customers, as well as investors, which could in 
turn adversely impact our results of operations.
Our reliance on suppliers and commodity markets to secure components and raw materials (such as copper, aluminum and steel), 
and on service providers to deliver our products, exposes us to volatility in the prices and availability of these materials and services. 
We use a wide range of materials and components in the global production of our products, which come from numerous suppliers 
around the world. Because not all of our business arrangements provide for guaranteed supply and some key parts may be available 
only from a single supplier or a limited group of suppliers, we are subject to supply and pricing risk. In addition, certain proprietary 
component parts used in some of our products are provided by single-source unaffiliated third-party suppliers.
We would be unable to obtain these proprietary components for an indeterminate period of time if these single-source suppliers were 
to cease or interrupt production or otherwise fail to supply these components to us, which could adversely affect our product sales 
and operating results. Our supply chain could be impacted by climate change through extreme weather events, resulting in delivery 
or production disruptions and increased material costs. In addition, other issues with suppliers (such as capacity constraints, quality 
issues, consolidations, closings or bankruptcies), price increases, raw material shortages, or the decreased availability of trucks and 
other delivery services could also have a material adverse effect on our ability to meet our commitments to customers or increase 
our operating costs.
Form 10-K Information Statement
5) Describe the resiliency of the 
organization’s strategy, taking  
into consideration different climate-
related scenarios, including a 2°C or 
lower scenario.
We conducted a climate-related scenario analysis to identify risks and opportunities and assess the company's resiliency. Climate 
scenarios and time horizons were based on Intergovernmental Panel on Climate Change guidance to illustrate the potential pathways 
and outcomes at each time horizon. Risks were assessed and prioritized using the enterprise risk management (ERM) rating system 
and validated by a cross-functional team composed of executives in supply chain; environment, health and safety; legal; finance; 
government relations; engineering; and sustainability. The group assessed prioritized risks for likelihood and consequence under 
each scenario and used them to inform the company's climate strategy and disclosures. 
TCFD Disclosure
Our Progress
Reference

Carrier 2022 ESG Report
Table of Contents
Introduction
Planet
People
ESG Indices
Governance
Communities
82
Risk Management
6) Describe the organization’s processes  
for identifying and assessing climate-
related risks.
We integrate climate-related risk identification, assessment and management processes within our ERM program and disclosure 
controls and procedures (DC&P). Climate-related risks are identified, assessed and mitigated annually through our ERM program. 
Issues that could materially impact the company are identified and evaluated for potential disclosure by our Disclosure Committee 
pursuant to our DC&P. The Audit Committee of our Board of Directors oversees our ERM program and DC&P, and our Executive 
Leadership Team and the Board of Directors are responsible for setting and overseeing the strategic direction of the company, 
including the risks and opportunities created by climate-related matters.
Carrier 2022 Proxy Statement
7) Describe the organization’s processes for 
managing climate-related risks. 
We conducted a climate-related scenario analysis to identify risks and opportunities and assess the company's resiliency. Climate 
scenarios and time horizons were based on Intergovernmental Panel on Climate Change guidance to illustrate the potential pathways 
and outcomes at each time horizon. Risks were assessed and prioritized using the ERM rating system and validated by a cross-
functional team composed of executives in supply chain; environment, health and safety; legal; finance; government relations; 
engineering; and sustainability. The group assessed prioritized risks for likelihood and consequence under each scenario and used 
them to inform the company's climate strategy and disclosures.
8) Describe how processes for identifying, 
assessing and managing climate-
related risks are integrated into the 
organization’s overall risk management.
We integrate climate-related risk identification, assessment and management processes within our ERM program and DC&P. 
Climate-related risks are identified, assessed and mitigated annually through our ERM program.
Carrier 2022 Proxy Statement
Metrics & Targets
9) Disclose the metrics used by the 
organization to assess climate-related 
risks and opportunities in line with its 
strategy and risk management process.
Climate-related metrics are listed as part of our 2030 ESG Goals Results, p. 13.
10) Disclose Scope 1, Scope 2 and, if 
appropriate, Scope 3 GHG emissions 
and the related risks.
See responses to GRI Standards 305-1, 305-2 and 305-3.
11) Describe the targets used by the 
organization to manage climate-
related risks and opportunities and 
performance against targets.
Emissions targets and key performance indicators are listed as part of our 2030 ESG Goals Results, p. 13.
TCFD Disclosure
Our Progress
Reference

Carrier Global Corporation and its subsidiaries’ names, abbreviations 
thereof, logos, and product and service designators are either the 
registered or unregistered trademarks or trade names of Carrier Global 
Corporation and its affiliates and subsidiaries. Names of other companies, 
abbreviations thereof, logos of other companies, and product and service 
designators of other companies are either the registered or unregistered 
trademarks or trade names of their respective owners.