2022  
Environmental, Social  
& Governance Report
SoundThinking, Inc. | NASDAQ: SSTI

SoundThinking 2022 ESG Report
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CrimeTracer™
CrimeTracer is the #1 law enforcement search engine that enables investigators to search through 
more than 1.3B structured and unstructured data across jurisdictions to obtain immediate tactical leads, 
leverage advanced link analysis to make intelligent connections, link NIBIN leads to reports, suspects, 
and other entities, and more.
#1 SEARCH ENGINE FOR INVESTIGATIVE LEADS
CaseBuilder™
CaseBuilder is a smarter investigation management platform that enables investigative teams to 
efficiently organize and store case information, track and prioritize assignments, optimize resources, 
submit materials to prosecution, and more.
INVESTIGATION MANAGEMENT 
CaseBuilder™ Crime Gun
CaseBuilder Crime Gun is the first-of-its-kind gun crime tracking and analysis case management tool  
that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that 
involve firearms. 
NIBIN LEAD MANAGEMENT
ResourceRouter™
ResourceRouter is a resource management tool that automates the planning of directed patrols 
using Part 1 crime data across an entire jurisdiction, daily, while also providing transparency and 
accountability surrounding key stakeholders’ follow-up activities.
PATROL MANAGEMENT
ShotSpotter®
ShotSpotter is a proven acoustic gunshot detection system that alerts law enforcement to virtually  
all gunfire within a city’s ShotSpotter coverage area within 60 seconds, enabling police to provide  
a consistent, rapid, and precise response. 
#1 GUNSHOT DETECTION SERVICE FOR CITIES AND COUNTIES
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking —  
Working to Create a Safer World for Everyone
SoundThinking’s SafetySmart™ Platform brings together specialized software and objective data to help 
law enforcement and civic leadership better protect their communities by ensuring the right resources are 
provided when and where they’re needed most.

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Security Solutions
SoundThinking Labs
SoundThinking security solutions such as ShotSpotter® for 
Highways, ShotSpotter® for Campus, and ShotSpotter® for 
Corporate provide outdoor gunshot detection on highways  
and campuses to protect commuters, students, staff, and 
visitors from active shooters and neighborhood gun violence. 
The system provides notification of an event along with 
a precise location in less than 60 seconds, enabling law 
enforcement and security to mitigate the threat and direct 
people to safety.
SoundThinking Labs is a technology innovation unit dedicated to 
developing applications of gunshot detection technology to 
safeguard wildlife and preserve the environment. ShotSpotter 
gunshot detection is deployed in Kruger Park, South Africa, 
home to the largest remaining population of protected rhino, 
and has helped reduce poaching.

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
About this Report
SoundThinking's second annual Environmental, Social, and Governance (ESG) Report 
highlights our philosophy of being of service to our law enforcement and security customers 
and the communities they serve, our company colleagues and business partners, and our 
investors. We view the company’s evolution from the perspective of our stakeholders,  
in which the shared purpose of driving positive public safety outcomes unites us.
We are proud of the progress we have made as a company over the years and firmly 
believe that we are building an enduring franchise that will create safer communities 
globally, offer significant opportunities for professional growth, foster mutually beneficial 
relationships with partners, and provide attractive risk-adjusted returns for our investors.
Our North Star is the guiding principle laid out by our founder, Dr. Robert Showen who 
stated, “The highest and best use of technology is when it can be harnessed for social 
good.” As we continue to innovate and grow, this principle remains at the forefront of 
everything we do.
Thank you for reading this report, we look forward to any constructive feedback you wish 
to provide.
This report was developed based on the SASB sustainability disclosure framework and United Nations 
Sustainable Development Goals. For the SASB framework, we considered the six material disclosure 
topics for the Software & IT Services industry, which falls under the Technology & Communications sector. 
Throughout this report we have provided references to UN SDG goals as applicable. Unless otherwise 
noted, the data we provide is current through December 31, 2022.

SoundThinking 2022 ESG Report
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Welcome from Ralph Clark
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
I am pleased to present to you our second annual Environmental, Social, 
and Governance (ESG) report, outlining SoundThinking's ongoing 
commitment to sustainability, responsible business practices, and 
creating safer communities through our innovative technology platform.
At SoundThinking, our purpose is to help guide law enforcement 
agencies in their digital transformation in order to become more 
efficient, effective and most importantly equitable in creating positive 
community safety outcomes. We understand that our responsibilities 
extend to addressing the needs and concerns of all our stakeholders. 
This report demonstrates our dedication to incorporating ESG 
considerations into our operations, to delivering meaningful impact 
and creating long-term value. We are dedicated to fostering trust, 
promoting equity, and ensuring that our technology is used responsibly 
and ethically.
As we reflect on our achievements, we recognize that there is 
still much work to be done. Going forward, we will continue to 
invest in technology and best practices consultation, collaborate 
with community partners to drive positive change. We are excited 
about the opportunities that lie ahead and remain steadfast in our 
commitment to creating safer communities.
RALPH CLARK,  
President and CEO

SoundThinking 2022 ESG Report
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Welcome from Nasim Golzadeh
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
I am thrilled and proud to share SoundThinking’s second annual ESG 
report with our community of stakeholders. This report identifies the 
values we live by. It highlights our responsibility toward, and our  
impact on the communities we live in and serve, our colleagues,  
customers, and vendors, and our approach to corporate governance.  
It also illustrates the controls and structures we have in place to 
ensure accountability to all stakeholders and to achieve our goals and 
objectives. Furthermore, it underscores our commitment to safeguarding 
the environment in which we all live. 
For this reason, our second annual ESG report was created by a team 
composed of people from all departments and divisions. We realize 
this is an intentional journey, one that we all participate in with 
passion, responsibility, and a sense of ownership and community.  
We look forward to continuing this journey and sharing the results of 
our efforts and achievements in this annual ESG report. 
NASIM GOLZADEH,  
SVP Support and Services

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Forward-Looking Statements
This report contains forward-looking statements about SoundThinking, Inc. and 
our environmental, social, and governance initiatives that involve substantial risks 
and uncertainties. All statements contained in this report, excluding statements of 
historical fact, are forward-looking statements. These statements can usually be 
identified by the use of words such as “expect,” “aim,” “goal,” and words of similar 
import. The outcome of the matters described in, or implied by, these forward-looking 
statements could differ materially due to a number of factors, including but not limited 
to: the company’s ability to successfully negotiate and execute contracts with new 
and existing customers in a timely manner, if at all; the company’s ability to address 
the business and other impacts and uncertainties associated with the COVID-19 
pandemic; the company’s ability to maintain and increase sales, including sales of the 
company’s newer product lines; the availability of funding for the company’s customers 
to purchase the company’s solutions; the complexity, expense, and time associated 
with contracting with government entities; the company’s ability to maintain and 
expand coverage of existing public safety customer accounts and further penetrate the 
public safety market; the company’s ability to sell its solutions into international and 
other new markets; the lengthy sales cycle for the company’s solutions; changes in 
federal funding available to support local law enforcement; the efficacy of the privacy 
and information security measures implemented by the company and third parties; the 
company’s ability to deploy and deliver its solutions; the potential effects of negative 
publicity; and the company’s ability to maintain and enhance its brand, as well as other 
risk factors included in the company’s most recent annual report on Form 10-K and 
quarterly report on Form 10-Q and other SEC filings.
These forward-looking statements are made as of the publication date of this report. 
They are based on current expectations, estimates, forecasts, and projections, as 
well as the beliefs and assumptions of management. Except as required by law, 
SoundThinking undertakes no duty or obligation to update any forward-looking 
statements contained in this report as a result of new information, future events, 
or changes in its expectations. 
The claims, data, assessments, or projections expressed by third-party entities 
are solely their own and do not necessarily represent the views or positions of 
SoundThinking or its management.

SoundThinking 2022 ESG Report
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SoundThinking 2022 ESG Report
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Table of Contents
1
  SoundThinking — Working to Create a Safer World for Everyone
3
About this Report
4
Welcome From Ralph Clark and Nasim Golzadeh
4
Ralph Clark, President and CEO
5
Nasim Golzadeh, SVP Support and Services
6
Forward-looking Statements
8
SoundThinking — 2022 at a Glance
9
  Social Impact — A Mission-Oriented Company Creating Safer Communities
10
Shotspotter — Improving the Speed and Accuracy of the Response to Gun Violence
21
Data For Good — Repurposing Data for Greater Community Engagement
23
ResourceRouter — A Force Multiplier that Enables Impact without Over Policing
29
CrimeTracer — Empower Officers with Better Information, Decisions, and Outcomes
32
Building Trust Through Transparency, Backed by Third-Party Research
34
Forensics — Uniquely Court Tested and Validated
36
  Governance — Trust, Governance and Risk Management
37
Corporate Governance Practices
43
Diversity, Equity, and Inclusion
46
Information Security Framework
52
Building Trust with Our Employees
58
Building Trust with Our Customers
62
Earning Investor Trust
63
  Environmental — Sustainable Practices and Protecting Our Planet
64
Real Estate and Facilities
65
3g Sensor Replacement, Recycling, and Refurbishment
66
Sensor Electricity: Consumption, Considerations, and Solar Power
67
Protecting Reefs and Underwater Life in The Coral Triangle, Malaysia
70
UN SDGs Index
71
Acknowledgements
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental

SoundThinking 2022 ESG Report
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SoundThinking — 2022 at a Glance
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
273,344
Published ShotSpotter Alerts
980+
Square Miles of  
ShotSpotter Coverage
21,400+
ShotSpotter Sensors Deployed
1.3M+
Cases Processed
213
Employees
151
Cities and Communities Covered by ShotSpotter
~ 2100
Law Enforcement Agencies using CrimeTracer

SoundThinking 2022 ESG Report
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The community is at the heart of our business. Helping law enforcement make 
communities safer is not just a job. We are passionate about how our products 
contribute to a safer world, and this passion is ingrained in our company culture. 
Our purpose is to earn the trust of law enforcement and the communities they 
serve. We strive to provide equal protection for all, with the aim of improving 
public safety. Doing work that matters begins with the SoundThinking family 
and extends to all communities we serve. 
Social Impact — 
A Mission-Oriented Company  
Creating Safer Communities
SOCIAL
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental

SoundThinking 2022 ESG Report
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“My team focuses on the continued success over the lifetime of our partnership with our 
customers.. As part of that success, we are looking at ways we can be part of a broader 
solution to reducing gun violence. Working with local community leaders, violence 
interrupters, and trauma care providers, we are finding ways to leverage our data to help 
those traumatized by gun violence, how to contribute to data-informed approaches to 
prevent gun violence, and ways to address the root causes of such crime. ”
REGAN DAVIS, 
SVP Customer Success and Field Engineering
Improving the Speed and 
Accuracy of the Response 
to Gun Violence
With ShotSpotter, SoundThinking creates safer and more connected communities.  
Fostering inclusive, safe, resilient, and sustainable cities is of paramount importance  
to us, which is why it is deeply ingrained in our business model and purpose. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
To learn more about ShotSpotter, scan the QR code or visit: 
soundthinking.com/law-enforcement/gunshot-detection-technology
179
33%
36%
3.5 min
Victims found because of 
ShotSpotter, Albuquerque, NM
Reduction in gun violence 
injuries, Greenville, NC
Reduction in homicides  
year-over-year, Pittsburgh, PA
Reduction in GSW victims 
transport time

SoundThinking 2022 ESG Report
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 City of Detroit, MI
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In Detroit, a city with one of the highest rates of violent gun crime in the US,  
law enforcement enlisted ShotSpotter technology to help make the com-
munity safer.
In October 2022, Detroit Police Department (DPD) credited ShotSpotter with  
a 27 percent reduction in fatal shootings and a 43 percent decline in shots fired 
since launching the program in 2020. More recently, the department reported 
a 34 percent decrease in Part 1 violent crimes in the 8th Precinct. In the 9th 
Precinct, there was a 53 percent reduction in Part 1 violent crimes.
PRODUCT USED
POPULATION
COVERAGE AREA
CUSTOMER SINCE
620,376
38.27 SQ. MI
2020
The results observed in 2022, during ShotSpotter deployment in the city of Detroit.
27%
43%
257
128
Reduction in fatal shootings
Reduction of shots fired
Guns seized
Search warrants or  
consent to Search

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Detroit Community Voices: Committee Meeting
The vice president of a Detroit neighborhood Block Club said, “I’m in 100 percent 
support of ShotSpotter, even if no one calls [9-1-1], at least the police will be notified.” 
He continued, saying: “One of the elements that I think it will combat is when people 
see crime or hear crime, whether it’s due to culture or fear, they won’t call the police.” 
A sentiment that Police Chief James White later qualified, 
stating that: “Only 10 percent of #ShotSpotter events have 
a 9-1-1 call associated with them.” The vice president of the 
Block Club also stated that police should be notified when 
someone is shot, and that he hopes his generation will be less 
fearful of speaking to police. 
At the same committee meeting, Sandra Turner-Handy, a resident of DPD 9th Precinct, 
said: “I do not want our kids in this community growing up to think [gun violence] is 
normal…This technology is needed and necessary if we are to make safety a priority in 
our communities and in our city.” Ms. Turner-Handy also stated that people who live 
in areas that are not affected by gun violence do not understand the quality of life for 
those that do. She mentioned that ShotSpotter is important to have in neighborhoods 
experiencing gun violence. 
The DPD is increasing their use of ShotSpotter to combat gun crime and identify 
shootings that would not be known to them otherwise. They intend to expand the 
coverage to an area seven times larger than its current scope.
In September 2022, news reports stated that ShotSpotter led police to a location 
at the junction of Hazelridge and Chalmers where they found a deceased victim 
with multiple gunshot wounds. There were no 9-1-1 calls from people in the area 
who may have seen or heard something, once again marking the importance of 
ShotSpotter alerts.
The results observed in 2022, during ShotSpotter 
deployment in the city of Detroit.
953
503
Incidents with shell casings 
collected
Connections to guns used  
in commission of a crime
“I have been fortunate enough to build soft-
ware products for the largest police depart-
ments in the US as a part of SoundThinking. 
It has given me the opportunity to learn and 
grow while working on challenging, rewarding, 
result-driven projects that have an impact on 
people’s lives. The company and leadership’s 
passion to reduce gun violence and make cities 
safer motivates me to do the work that matters.”
TARIQ ISLAM, 
Business Analyst Technologic Solutions

SoundThinking 2022 ESG Report
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 City of Las Vegas, NV
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Las Vegas Metropolitan Police Department (LVMPD), in partnership with 
the Clark County Commission, began using ShotSpotter technology in 2017 
in a pilot installation in two of their hotspot crime areas. The department 
recognized the technology’s impact almost immediately. Six months after 
implementation, a persistent hotspot reported a 26 percent reduction in violent 
crime. Nine months after implementation, the same area recorded a further 43 
percent reduction. In 2022, ShotSpotter continued to be an integral technology 
for the LVMPD, helping officers locate evidence, victims, and suspects in 
hundreds of incidents throughout the year. 
PRODUCT USED
POPULATION
COVERAGE AREA
CUSTOMER SINCE
2.2 MILLION
23.5 SQ. MI
2017
The results observed in 2022, during ShotSpotter deployment in the city of Las Vegas.
4,105
110
541
90%
Cartridge casings recovered 
Victims located 
 ShotSpotter alerts connected 
to other shootings via NIBIN
Faster response to reported 
gunfire events than 9-1-1 calls

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In one the most significant incidents of 2022, the LVMPD leveraged ShotSpotter to 
catch a murder suspect. Officers responded to a ShotSpotter alert stating that two 
rounds were fired in a residential area, where they located a victim suffering from 
gunshot wounds to the head and neck. After rendering aid to the victim, officers were 
able to locate the suspect and the firearm used. The suspect was arrested for felony, 
attempted murder, and ownership/possession of a gun by  
a prohibited person.
The implementation of ShotSpotter technology has also 
decreased the response time to gunfire incidents. In 2022,  
the average time between gunfire and a ShotSpotter alert to  
the LVMPD was 46 seconds. In the same year, the average  
time between gunfire and a citizen call to LVMPD via 9-1-1  
was 3 minutes and 50 seconds. ShotSpotter’s alert system 
enables a swift response to gunfire, which enhances investigation 
outcomes while reassuring the wider community through active 
police engagement.
“As a former police officer, who has spent the last 25 years developing, deploying, 
and evangelizing advanced technologies to enhance the mission of law enforcement, 
I couldn’t be happier to be a SoundThinker! After years of battling through struggling 
startups and enduring the dollar-driven culture of a Fortune 100 corporation, joining 
SoundThinking, a fundamentally mission-focused company is where I was meant to be. 
The people here truly care about the customer and are purpose driven to help make 
the world a better place.”
JOEL SteMARIE, 
Director, Sales Solution, CrimeTracer

SoundThinking 2022 ESG Report
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 City of Albuquerque, NM
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
ShotSpotter has been used in the city of Albuquerque since 2020. 
Chief of Police, Harold Medina, says that while ShotSpotter is currently 
being used in all area commands throughout the city, they hope to add more 
coverage in key areas. As Chief Medina explains, there is an interest in focusing 
on “educational facilities and making sure that we get immediate notifications  
if shots are being fired”. 
PRODUCT USED
POPULATION
COVERAGE AREA
CUSTOMER SINCE
561,008
29.57 SQ. MI
2020
The results observed in 2022, during ShotSpotter deployment in the city of Albuquerque.
1,200+
179
58
Shooting scenes identified
Victims located 
Suspects identified

Sensor
Sensor
2
Police 
department
4
Gunfire
1
Sensor
3
Incident Review 
Center at 
ShotSpotter HQ
Sensor
Sensor
2
Police 
4
Gunfire
1
Sensor
3
Incident Review Center 
at ShotSpotter HQ
Gun is fired
When a gun is fired, the sound of 
a muzzle blast radiates outward.
1
Gunshot is Detected and Located
Acoustic sensors are triggered by the impulsive 
sound. The sound is classified as a gunshot 
through a process of machine classification. Sound 
triangulation determines the precise location.
2
Gunshot is Reviewed
The data is relayed to the ShotSpotter 
Incident Review Center where analysts 
quickly audit the data and publish 
confirmed gunshots to police.
3
Police Respond
Alerts are sent to dispatch centers and 
patrol officers’ smartphones and MDTs 
for immediate response. The entire 
process takes less than 60 seconds.
4
SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Often, the Albuquerque Police Department (APD) responds to calls for service where 
individuals are claiming they have shot in self-defense. With ShotSpotter, the APD 
can determine the sequence of events to see who shot first. They have credited 
ShotSpotter with providing precise information on the number of shots fired and where 
each shot came from. This information enables them to determine the validity of self-
defense statements. “It’s helped us in a number of investigations”, says Chief Medina.
In one the most significant incidents of 2022, ShotSpotter alerted APD to the scene of 
a double homicide. The data from the alert contained all the necessary details about 
the incidents to enable the officers to arrive at the precise location quickly and safely. 
“It’s been a great addition”, says Chief Medina. “I think it still has a lot of 
potential and that as we move forward, we can definitely continue to use 
and even possibly grow the program…It’s everywhere from starting, to 
getting resources out there at the beginning of the shooting, all the way 
through [to] securing the conviction…I think it runs a very wide range of 
successes for us.”
HAROLD MEDINA, 
Chief APD
How ShotSpotter Works

SoundThinking 2022 ESG Report
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 City of Winston-Salem, NC
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
ShotSpotter was implemented in Winston-Salem in 2021 in conjunction with 
the new Real Time Crime Center. This combination allows the department to 
respond to gunfire much faster, with situational awareness about the shooting 
location, mapped area, audio of gunfire, directions to the location, multiple 
shooter information, possible high capacity, and whether there were fully 
automatic weapons used. The Real Time Crime Center combines ShotSpotter 
with other sources of data and intelligence to better protect the community. 
PRODUCT USED
POPULATION
COVERAGE AREA
CUSTOMER SINCE
245,787
3 SQ. MI
AUGUST 2021
The results observed in 2022, during ShotSpotter deployment in the city of Winston-Salem.
2
47
78%
1,398
Lives saved
Guns seized
Increased gunfire awareness
ShotSpotter alerts

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In just one year, Winston-Salem Police Department (WSPD) credits ShotSpotter with 
saving multiple lives, alerting them to crimes that 9-1-1 did not, and increasing findings 
of shell casings. When asked about the cost of the technology, Captain Amy Gauldin 
of WSPD stated that “you cannot put a price on a life…It’s expensive, but if we’re taking 
guns off the streets and we’re saving lives, I think it’s a win-win for everybody”. 
With “78 percent of crime or gunfire incidents in our three-square 
mile radius…not being reported”, Captain Gauldin says that 
ShotSpotter’s alerts have played a vital role in their response to 
gun violence. “It helps us connect more crimes…[and] generate 
investigative leads, which ultimately helps us to solve more 
crimes and put the people responsible for this kind of violence  
in our community in jail.”
ShotSpotter has helped WSPD arrive on scene more quickly, 
allowing them to administer first aid to shooting victims,  
gather evidence, and speak to witnesses.
Captain Gauldin says the feedback by officers using 
ShotSpotter has been largely positive. 
“You know, especially the younger ones who are more adept with 
technology love it”, she explained. “We get an alert, or we have an app on 
our phone that gives us the alert. We know right then and there, we’re able 
to listen to it and go into it [the scene] more aware of how many rounds 
have been fired. Does it appear to be moving gunfire? Does it appear to be 
a fully automatic weapon? All those things that as an officer you need to 
respond to safely and tactically. It’s great.”
AMY GAULDIN, 
Captain WSPD

SoundThinking 2022 ESG Report
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 Camden County, NJ
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In their own words, the Camden County Police Department (CCPD) lists the 
use of SoundThinking services and a recent ShotSpotter alert that led to 
arrests and the collection of evidence.
PRODUCT USED
POPULATION
COVERAGE AREA
CUSTOMER SINCE
524,907
6.5 SQ. MI
2010
“Over the years the Camden County Police Department has partnered 
with ShotSpotter, which has proven to be a great tool of the many we 
use to enhance our ability to combat gun violence and save victim’s lives 
in the city of Camden, New Jersey. Often it has assisted us to respond to 
shooting related incidents before any 9-1-1 call(s) are received, if any 
were made at all. 
In the past, we may not receive 9-1-1 call(s) for shooting incident(s),  
but now we are receiving ShotSpotter activations and 9-1-1 call(s) more 
often than not. Why? Because the community knows we are here for 
them, and they know our goal is to make them feel safe and to make their 
neighborhoods a safer place, which has been done by partnering with 
the community as a team, and by showing them how technologies like 
ShotSpotter assist us in accomplishing that.
The CCPD credited 
ShotSpotter with a
47%
reduction in gunfire  
since implementation

SoundThinking 2022 ESG Report
20
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking has assisted us in achieving our goals over the years, and a recent 
shooting incident has shown that. On Tuesday, September 13th, 2022, we received a 
ShotSpotter activation for five rounds in one of our neighborhoods within Camden, NJ. 
Due to the ShotSpotter activation and notification, officers arrived quickly on scene. 
Officers observed a vehicle fleeing the scene and conducted a motor vehicle stop. 
During the subsequent stop, officers recovered three firearms from the vehicle and 
were able to arrest and charge the four occupants of the vehicle. As a result of the 
quick response of responding officers, another suspect vehicle related to this incident 
was located. It was unoccupied and parked blocks away from the scene. Through 
a later investigation, as a result of finding the vehicle, we were able to arrest and 
charge the two individuals responsible for the shooting. 
ShotSpotter has proven to be an important tool in achieving our goal in the city  
of Camden.”

SoundThinking 2022 ESG Report
21
SoundThinking’s Data for Good program helps law enforcement customers 
identify offices of violence prevention, schools, city and county public health 
departments, and other community organizations that would receive gunfire 
data and analytics including heatmaps and dashboards. These tools indicate 
where gunfire and potential trauma may be occurring so the appropriate 
community resources can be deployed to offer immediate and lasting support 
and help address the core issues that drive crime.
Key stakeholders that benefit from Data for Good:
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Offices of Violence Prevention 
and Neighborhood Safety
City and County  
Victim Services Programs
School-Based 
Handle with Care Programs
Departments of  
Public Health
Hospital-Based Violence  
Intervention Programs
Federally Qualified Health 
Center Outreach Programs
DATA FOR GOOD
Through data sharing agreements with participating public safety departments, these dashboards 
are offered free of charge to the following non-law enforcement governmental organizations: 
offices of violence prevention, including offices of neighborhood safety and engagement; 
hospital-based violence intervention programs; educational institutions; and city, county, and 
state public health agencies.
To learn more about Data for Good, scan the QR code or visit: 
soundthinking.com/community/data-for-good
Repurposing Data for Greater 
Community Engagement

SoundThinking 2022 ESG Report
22
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking partners with Walking One Stop↗ to provide data on where shootings 
occur in Miami-Dade County, enabling the organization to assist those from the areas 
that are most impacted. With a focus on bringing social and economic resources to the 
doorsteps of those who have recently or persistently experienced gun or gang violence, 
Walking One Stop has provided nearly 3,000 referrals for services and support between 
2018 and 2020. The majority of those referrals connected community members with 
social service providers within one week of initial contact. Additionally, more than 20 
elected officials, researchers, and national advocates have joined Walking One Stop 
to hear directly from families in need about the policies, programs, and interventions 
necessary to address crime and improve their neighborhoods.
  Walking One Stop | Miami-Dade County, FL 
  Baton Rouge Police Department | Baton Rouge, LA
"Gun violence is a community issue, not a police issue. So we’re taking 
that same data and pushing it to our service providers. And for anyone 
else who is involved in dealing with the root causes of crime, we’re 
willing to share that data with them as well. We’re no longer holding 
onto the data. We’re making it public. And we are asking the community 
to do their part in helping us reduce gun violence in our city."
Chief MURPHY J. PAUL JR., Baton Rouge Police Department
SoundThinking and the Mobile PD have partnered with Operation Echo Stop↗  
to provide data that supports their victim services, family intervention outreach, 
and engagement activities. In addition, the partnership assists the Strengthening 
Opportunities for Achievement and Resilience (SOAR) initiative from the University  
of South Alabama, Mobile County Schools, and the Mobile Police Department.  
With a focus on reducing youth violence and suicide, SoundThinking helps SOAR 
identify students exposed to urban gun violence so they can provide mental health 
and safety interventions in a timely manner.
  Operation Echo Stop | Mobile, AL

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Today’s law enforcement executives are facing budget and accountability 
pressures and need precision-policing tools to maximize their resource efficiency 
and promote more positive community engagement. ResourceRouter is a patrol 
and analyst tool that automates dynamic patrol location forecasts for all Part 1  
crime data across an entire jurisdiction daily, enabling patrol and task force 
units to deter crime in a more precise and impactful way while also improving 
community engagement.
Save time and increase precision and impact with ResourceRouter’s automated directed patrols:
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
A Force Multiplier that 
Enables Impact without 
Over Policing 
To learn more about ResourceRouter, scan the QR code or visit: 
soundthinking.com/law-enforcement/resource-deployment-resourcerouter
Are precise and produced daily,  
by shift and beat, across the jurisdiction
Reduce time spent conducting manual 
analysis each week, by as much as 80%
Free up bandwidth for crime analysts  
to focus on value-added  
investigative analysis

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 South Bend Police Department, IN
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Like many law enforcement agencies across the US, the South Bend Police 
Department (SBPD) experienced a decline in staffing that was impacting 
community relations and making effective patrolling difficult.
Prior to deploying ResourceRouter, SBPD’s crime analysts spent six hours 
each week analyzing data to produce one week-long persistent hotspot 
for the entire agency. Since deploying ResourceRouter, the same analysts 
spend approximately 45 minutes per week reviewing and enhancing 
ResourceRouter’s automated directed patrols that are produced daily, by shift 
and beat, across the jurisdiction. This process not only creates an 80 percent 
time-savings for analysts each week, but also offers a more precise and 
impactful approach that optimizes analyst and patrol resources. “I no longer 
manually pull data from multiple resources to analyze as ResourceRouter does  
it for me”, explains Crime Analyst Brianne Denton. “I spend my time focusing 
on value-add investigative work that is more beneficial to the department.” 
PRODUCT USED
POPULATION
CUSTOMER SINCE
103,110
JUNE 2021
“SoundThinking is making 
a direct difference in our 
communities by providing 
officers with the latest 
gunfire detection technology. 
I look forward each day to 
#workthatmatters because 
collectively we are a part  
of a collaborative solution  
to gun violence.”
GLADYS FERGUSON,  
Instructional Design  
Training Manager

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Maximizing efficiency and impact is more important than ever before given that SBPD 
has 15 to 20 percent fewer officers than they did just two years ago. Despite those 
staffing challenges, with ResourceRouter, the department is now maximizing the 
impact of its resources by driving more effective and precise directed patrols that 
are positively impacting a spectrum of crime across the entire jurisdiction such as 
robbery, aggravated assault, larceny, property crime, and homicides. 
As Assistant Chief Dan Skibins, explains, “Equitable policing across the jurisdiction is 
essential to building trust with the community while facilitating safety”. He also credits 
increased community trust to ResourceRouter’s ability to fill prior gaps in patrolling: 
“People feel safer because they’re seeing officers on the street.” Assistant Chief Skibins 
further noted a dramatic decline in citizen complaints about a lack of police presence 
since starting with the system. Overall, ResourceRouter has enabled automated patrol 
plans that put officers at the right place at the right time in a way that limits potential 
bias, enhancing community confidence. SBPD has seen a significant reduction in Part 1 
crime since deploying ResourceRouter despite limited staffing.
“With minimum staffing levels, ResourceRouter has definitely helped with 
our action plan and determining the best place for resource deployment 
based on historical crime data and recent crime trends. 
It certainly makes us more efficient in deploying those officers where 
they’re needed the most. It also helps us to build community trust, which 
is very important to us. We do a lot of outreach work, so officers being 
seen in areas where they’re needed most goes a long way, as well as foot 
patrols in those areas our citizens have been victimized the most in South 
Bend is very important. 
It's not just a gun violence reduction tool for us, it’s an overall crime 
reduction tool. Now that we have ResourceRouter, we know that our 
officers are spending time where they’re needed most. Attending 
neighborhood meetings and hearing feedback from those who live in 
the actual neighborhoods that we are patrolling, they feel much more 
comfortable about seeing officers. 
And so, it’s beneficial to building trust and relationships with our 
community. And we have seen a 13 percent reduction in our Part 1 
crimes since we began using ResourceRouter.” 
DAN SKIBINS,  
Assistant Chief SBPD
Results observed since 
ResourceRouter deployment 
in the city of South Bend.
83%
Reduction in hours preparing 
hotspot analysis
15-20%
Fewer officers than there 
were two years ago
14%
Reduction of Part 1 crimes 
since deployment

SoundThinking 2022 ESG Report
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 City of Worcester, MA
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Tiana Antul, Principal Crime Analyst from the City of Worcester Police Department 
(WPD) shares her experience with ResourceRouter and explains how the patrol 
management system helps them respond to, investigate, and deter crime.
“We’ve deployed ResourceRouter for a little over a year now, and every time we’ve 
evaluated the program, what the data tells us is that we are reducing and preventing 
crime. So, I think the value of having ResourceRouter at our agency is really that it 
allows us to meet the expectations of modern-day policing. 
ResourceRouter is a way for us to demonstrate commitment to today’s policing 
standards of being data-driven, evidence-based, and accountable to the community. 
Today, in addition to responding to calls for service and engaging with the community 
and solving problems, there’s the added expectation that we’ll be able to use and 
leverage data, to anticipate where and when crimes will occur to prevent them from 
happening in the first place.
I can tell you unequivocally that we would not be able to achieve what ResourceRouter 
allows us to do with directed patrols, with the resources that we have in terms of 
the number of analysts and time that that would require. Since we began using 
ResourceRouter, we have seen a reduction in Part 1 crime by approximately 13 percent.”
TIANA ANTUL,  
Principal Crime Analyst WPD
PRODUCT USED
POPULATION
CUSTOMER SINCE
205,319
2014

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 City of Springfield, IL
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In October 2022, Springfield Police Department (SPD) hosted an 
innovative community event using ResourceRouter to determine the 
areas that would most benefit from social, medical, and economic 
resources. Several groups, companies, and organizations came together 
to offer those resources to residents. The goal is to revitalize areas 
that have been underserved, overpoliced, or that had populations 
experiencing some form of physical, mental, or emotional trauma.
This is SoundThinking’s Data for Good Program: a community-based 
program that shares precision data about where and when gun 
violence occurs so non-law enforcement organizations can provide 
prompt interventions to residents in need of services and support.
PRODUCT USED
POPULATION
CUSTOMER SINCE
113,273
2019
“When I worked for local 
law enforcement, I found it 
very rewarding to serve and 
contribute to the community 
I lived in. Now that I work 
for SoundThinking, I am so 
energized by being able to 
work with law enforcement 
agencies around the entire 
country to help them serve the 
communities they are a part of 
and make those communities 
a safer place to live and work.”
PAIGE VEDDER,  
Data Specialist

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
According to the academic medical journal Annals of Internal Medicine, survivors of 
firearm injury have a 51 percent increase in psychiatric disorders and an 85 percent 
increase in substance use disorders. Individuals exposed to ongoing gunfire incidents 
can experience PTSD-like symptoms and require immediate follow-up. Local and 
national organizations in communities across the country help to address this 
problem through a variety of means.
The Springfield, Illinois initiative Community Connections leverages ResourceRouter 
data to determine which areas of the city need additional resources. Focusing on 
community outreach, education, and engagement, Community Connections includes  
the city’s public works and planning agencies, economic development agencies, 
Memorial Behavioral Health Center, The Outlet mentorship program, and many others.
“What it’s all about is helping these residents get a better path in life 
and how we can lift this whole area…If you transform 11th to 18th, South 
Grand to Cook, that’s a transformational change for the east side. That's 
what it's all about, lifting up all of our neighborhoods [so] that each and 
every one of us would like to live there.”
JIM LANGFELDER,  
Mayor of Springfield, IL

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CrimeTracer (formerly COPLINK X) is a powerful law enforcement search 
engine and information platform that enables law enforcement to search 
data from agencies across the U.S. using natural language speech terms and 
concepts. With CrimeTracer, officers have instant access to information they 
need, enabling them to strike the right balance between crime reduction, 
community engagement, and personal safety.
The most powerful network of law enforcement information in the nation.
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Empower Officers with 
Better Information,  
Better Decisions, 
Better Outcomes
To learn more about CrimeTracer, scan the QR code or visit: 
soundthinking.com/law-enforcement/crime-analysis-crimetracer
1.3B
>30
2,500+
Structured and unstructured  
data across jurisdictions
Data sources
Agencies using CrimeTracer  
in the United States

SoundThinking 2022 ESG Report
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 City of Anaheim, CA 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Empowered by CrimeTracer, Scott Eden of the Anaheim Police Department 
(APD) makes a difference in the community he serves as a police officer. With 
data from over 3,000 law enforcement agencies across the United States, 
CrimeTracer provides Officer Eden with access to over one billion documents 
enabling him to make intuitive decisions about the incidents and cases he 
investigates daily.
PRODUCT USED
POPULATION
CUSTOMER SINCE
346,000
XXXX
The City of Anaheim is home to over 346,000 residents and encompasses 50+ 
square miles. In addition to being the most populous city in Orange County, 
California, it is also home to the Disneyland Resort, the Anaheim Angels, and the 
Anaheim Ducks. The diverse population, expansive geographical area, and unique 
attractions make Anaheim a challenging policing environment. In 2022, the APD 
recorded over 200,000 calls for police services. The APD has four Community 
Policing Teams focused on short- and long-term issues requiring solutions and 
combined city and local resources. 
“Every day I am motivated by the 
collaborative efforts our teams make 
to improve our processes and enhance 
products for our customers. It’s the feeling 
of community and the opportunities to 
impact the communities at large that 
inspire me to continuously strive to build 
positive, professional relationships.”
DR KYSHA FEDD,  
Director of Customer Success

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Officer Eden has served the Anaheim community for over seven 
years. He is an army veteran who continues serving as a Major 
in the Army Reserve after years of active duty. Officer Eden, and 
the other members of the West District Community Policing 
Teams—Sergeant Brian Paqua, Officer Corey Reinmiller, and 
Officer Heather Scaglione—bring over 77 years of combined 
law enforcement experience to their mission. As part of the 
Community Policing Team, they work collectively to reduce 
crime and the fear of crime while improving the quality of life  
for Anaheim's neighborhoods, businesses, and visitors. 
Officer Eden is one of the most prominent users of CrimeTracer 
in law enforcement. He has made CrimeTracer a regular part of 
his investigative practice. He has become the department leader 
in Anaheim in helping find information and investigative leads. Officer Eden has put 
the power of CrimeTracer’s consolidated law enforcement data from police agencies 
across the nation to extensive use and has made a difference in solving problems in 
the community with the information he can view and link together. Understanding that 
information and data are key to successful investigations, he realized that CrimeTracer’s 
advanced search technology allows him to develop leads successfully. By reviewing 
activity beyond his department’s records, he can is able to connect individuals and 
solve crimes.
Officer Eden has had countless successes with CrimeTracer, his proficiency has led 
to case closures and arrests in auto thefts, burglaries, domestic violence, gambling, 
human trafficking, and fraud cases, to name just a few. Officer Eden was credited for 
solving an armed robbery case for another police agency after receiving a county-wide 
crime bulletin. Many of these investigations, paired with information from CrimeTracer, 
have eliminated problems in neighborhoods and business corridors. During 2022, he 
logged 7,292 queries into CrimeTracer for information on operational issues involving 
his team’s mission in the community. CrimeTracer is part of his investigative process 
and layered approach to problem-solving. With the search capabilities and link 
analysis, Officer Eden has quickly identified involved parties for his assignments  
and casework.
CrimeTracer has put an ever-expanding array of documents and information at law 
enforcement’s fingertips, empowering them to make real-time decisions on active 
investigations and enhancing their ability to decide a course of action. CrimeTracer 
enables officers to successfully put pieces from different cases together and develop 
realistic starting points from which to launch into action, all with an end goal of 
making the communities safer.
“I like knowing that we are making a 
difference in communities and helping 
decrease gun violence. When an alert 
goes out, I know that officers are on 
their way and a life that could be lost 
can possibly be saved. SoundThinking 
is a great place to work. We all come 
together as a team and a family. 
SoundThinking makes me feel valued.  
I feel like I’m a part of a great company 
that is going to bring about change in  
the fight against gun violence.”
LaFREDA SCURRY,  
IRC Specialist and Shift Lead

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At SoundThinking, improving the police-community relationship is central to 
everything we do. A key component to improving this relationship is building 
trust—both the community’s trust in their local police departments and law 
enforcement agencies’ trust in the transformative solutions that make their 
difficult jobs easier. 
Building and maintaining trust is a continuous responsibility, and one that 
cannot be taken for granted. It requires a complex, multifaceted approach, 
and we believe that practicing ongoing transparency is a critical component.  
For this reason, SoundThinking’s Principal Engineer and co-founder Rob 
Calhoun and Algorithms Engineer Scott Lamkin published a whitepaper↗  
titled “Determining the Source Location of Gunshots from Digital Recordings”, 
and released open-source tools for reading ShotSpotter audio files and 
generating source location estimates from muzzle blast arrival times. 
Available on GitHub, these tools↗ facilitate transparency by allowing 
experts in gunshot forensics to conduct independent analysis of 
ShotSpotter data, process, and results.
In addition to practicing transparency, we recognize that third-party research 
is a critical component for building trust in law enforcement and the public 
safety industry. We are proud to share that several comprehensive studies 
have verified the effectiveness of our ShotSpotter product. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Building Trust Through 
Transparency, Backed by 
Third-Party Research

SoundThinking 2022 ESG Report
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Dr. Eric Piza, Associate Professor at John Jay College of Criminal Justice, 
found that in Kansas City↗ gunshot detection technology (GDT) generated 
median time savings of 93 seconds in comparison to 9-1-1 calls, offering 
a minute and a half “head start” for the victim transport process. Practical 
benefits are also evident from the spatial precision figures, as the median 
distance between GDT detections and 9-1-1 calls for service was found to 
be 234 feet. 
Dr. Dennis Mares, Professor of Criminal Justice at Southern Illinois 
University Edwardsville, also conducted comprehensive research into the 
impact of GDT and published findings demonstrating the technology’s 
efficacy. In his report “Gunshot Detection: Reducing Gunfire through 
Acoustic Technology”↗, Dr. Mares highlights that police survey 
responses to acoustic gunshot detection solutions (AGDS) were positive, 
reporting that it enabled quicker identification of a crime scene, enhanced 
video collection, facilitated prosecution, and provided faster aid to victims. 
Similarly to Dr. Piza, Dr. Mares found that AGDS tend to provide accurate 
locational data, meaning that officers arrive at more precise locations.
Practicing transparency and gathering third-party validation are 
equally important to building trust, and we take both very seriously. 
In addition to the academic and scientific aspects of the technology, at 
SoundThinking we stand behind our results and impact in the coverage 
areas and communities we serve. To obtain independent and impartial  
validation of our aggregate accuracy of 97% across all coverage areas,  
we commissioned Edgeworth Economics, a data analytics practice, to 
conduct an independent audit of the 2019 to 2022 data and analyses 
used to support our claim. Edgeworth Analytics’ audit of  ShotSpotter 
data confirmed an accuracy rate of at least 97.60% for detecting, 
classifying, and publishing gunfire incidents in the corresponding period. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Edgeworth Analytics’ audit of  
ShotSpotter data confirmed 
an accuracy rate of at least
97.60%
for detecting, classifying, and 
publishing gunfire incidents 
in the corresponding period.

SoundThinking 2022 ESG Report
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The value of a ShotSpotter alert for first responders is 
obvious. Being immediately notified of when and where 
gunfire occurs allows them to respond quickly and precisely 
to the scene of a shooting and render lifesaving aid to gunshot 
victims. It also allows police to identify witnesses, initiate investigations, locate 
valuable ballistic evidence, seize illegal firearms, and arrest those responsible 
for shootings. Investigators use it to establish timelines to shootings, explain 
crime scenes, and corroborate other evidence.
“ShotSpotter alerts created an acoustic trail of breadcrumbs.” 
Commonwealth v. Lincoln Ford↗
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Forensics —  
Uniquely Court Tested  
and Validated
By responding quickly and consistently to shooting incidents, and by holding 
accountable the small number of people who commit violent crimes, law enforcement 
can reassure communities that have been plagued by gun violence for far too long 
that they have not been abandoned. That they are there to serve them. That they are 
committed to fair, effective, and equitable policing. They can start to rebuild trust.
But ShotSpotter’s usefulness does not end at the crime scene. It can also play an 
important role in the courtroom. Our alerts often contribute unique evidence to the 
constitutional analysis required to detain or search a person suspected of criminal 
activity. ShotSpotter also produces Detailed Forensic Reports and provides expert 
witness testimony that can provide unique evidence in trials, including audio 
recordings of shooting incidents.
“It tells officers what, when,  
and where, but not who.”
State v. Nimmer↗

SoundThinking 2022 ESG Report
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“ShotSpotter’s detection of 
gunfire is comparable to an 
officer hearing it himself.”
State v. Nimmer↗
Throughout 2022, ShotSpotter’s value as evidence became increasingly prominent 
as numerous courts—from a US Court of Appeals to a State Supreme Court, to 
many appellate and trial courts—upheld ShotSpotter’s reliability, admissibility, and 
evidentiary value. This continues a trend from prior years and has strengthened the 
case law that supports the use of ShotSpotter evidence.
In fact, in 2022, SoundThinking’s forensic experts provided more testimony than in 
any prior year. In total, SoundThinking’s forensic experts have written thousands 
of forensic reports, testified in more than 250 cases across 22 states, and have 
survived dozens of challenges to the admissibility of their testimony. These figures 
do not include the many cases where courts have upheld law enforcement’s use of 
a ShotSpotter alert as one factor, along with others, in assessing the “totality of the 
circumstances” to support “reasonable suspicion” or “probable cause”.
ShotSpotter evidence is most often associated with prosecutions because ShotSpotter 
alerts to gunfire in urban areas, and that usually means a crime has been committed. 
But ShotSpotter can also provide valuable evidence for defending those wrongly 
accused of committing a crime. For instance, it can provide airtight alibi evidence, when 
a person can show they were somewhere else at the precise time of ShotSpotter alert.
SoundThinking’s forensic experts have testified many times on behalf of defendants. 
In 2022, SoundThinking provided a forensic report at the request of a legal aid 
attorney who was defending a juvenile accused of a shooting. The attorney credited 
the report as a deciding factor in the prosecution’s decision to dismiss the case.
To promote understanding and effective use of ShotSpotter evidence, SoundThinking 
regularly provides high quality legal training and litigation support to attorneys—
both prosecution and defense—who may use it. This is important to ensure its 
appropriate and defensible use. As one scholar recently wrote, “[acoustic gunshot 
detection systems] are on track to become a common technology, especially in 
communities with elevated levels of gunfire”. So, too, is ShotSpotter on track to 
become common evidence in the courtroom.
“The State has dismissed all 
charges against [my client] 
today. [He] was innocent and 
we believe that [ShotSpotter’s] 
report helped convince the 
State that [he] could not have 
fired gunshots on the day  
in question.” 
DEFENSE COUNSEL
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
“Whether it is being used to prove guilt or innocence, I’m always proud 
to see our forensic services playing an important role in the discovery of 
truth and pursuit of justice. I think it’s just one more example of how the 
work we do matters. It’s the reason I came to work here. I have dedicated 
my professional career to trying to help make America safer and I saw 
the incredible potential in this company to save lives, reduce crime, and 
improve policing. I wanted to be a part of that.”
THOMAS CHITTUM,  
Senior Vice President of Forensics and Analytics

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking’s mission is to improve public safety by creating equal protection 
for all. This mission shapes our core values, which in turn lead our decisions 
and operations. Our strong, transparent corporate governance ensures that the 
interests of our stockholders, stakeholders, and the community that we serve 
are protected, and that our ethical practices create a safe, inclusive, and diverse 
workplace that promotes equal opportunities for all.
Governance — 
Trust, Governance and Risk Management 
GOVERNANCE

SoundThinking 2022 ESG Report
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Corporate Governance Practices
Corporate governance encompasses a set of standards, processes,  
and structures that form the foundation for the other areas of internal  
control across SoundThinking. The components include SoundThinking’s 
organizational structure, the assignment of authority and responsibility,  
and the oversight and direction provided by the Board of Directors. 
SoundThinking's Board of Directors guides and ultimately approves the implementation, 
policies, and reporting of the ESG matters. Diverse Board committees are entrusted with 
the responsibility of conducting audits and overseeing Human Capital Matters, Diversity, 
Equity, and Inclusion initiatives, Cybersecurity measures, and other risk management 
and accountability concerns. These committees prioritize and guide the integration 
of relevant sustainability and ESG aspects into the company's purpose, governance 
framework, and strategic decision-making processes.
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking is governed by a Board of Directors, entrusted with the 
responsibility of overseeing the company’s operations. The responsibility of  
the board and its standing committees (audit, compensation and nominating, 
and corporate governance) is to direct the business and affairs of the 
corporation, including but not limited to:
Board of Directors
  Selecting and evaluating the CEO and other members of 
senior management
  Overseeing management to ensure that the company’s 
business is being run properly
  Reviewing and, where appropriate, approving the 
company’s financial objectives and major corporate plans, 
strategies, and actions
  Understanding the company’s risk profile and reviewing 
and overseeing the company’s management of risks
  Reviewing major changes in the auditing and accounting 
principles and practices to be used in preparing the 
company’s financial statements
  Establishing and monitoring effective systems for receiv-
ing and reporting information about the corporation’s 
compliance with its legal and ethical obligations, and 
articulating expectations and standards related to 
corporate culture
  Understanding the corporation’s financial statements 
and monitoring the adequacy of its financial and other 
internal controls, as well as its disclosure controls  
and procedures
In consultation with the company’s counsel, the Board of Directors has determined 
that each of the company’s outside directors is independent within the meaning of 
the applicable NASDAQ listing standards.

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Board Leadership
The Chief Executive Officer is the principal executive officer of our company, holding 
primary responsibility for supervising the overall business operations and strategic 
direction. Our Chair of the Board, an independent director, facilitates the board’s 
oversight of management and the company’s long-range strategy and business 
initiatives. Additionally, the chair serves as a liaison between management and 
independent directors, and presides over and manages the meetings of the board, 
including scheduling and preparing board agendas.
“I am proud to be the Chair of SoundThinkings’s Nominating and Corporate Governance 
Committee.  I have a unique opportunity through my civil rights lens to inform our 
Committee’s work and how it embodies strong governance practices; ESG principles 
and community engagement. 
Our committee provides critical oversight to ensure we maximize the collaboration 
and contributions of current members of our Board while also building a pipeline of 
potential new Board members who have a diversity of lived experiences. Our goal is to 
ensure our Board is able to guide SoundThinking through various complex issues and 
opportunities that arise when providing value as partners to law enforcement agencies, 
elected officials and the local communities they serve.  I am grateful that our Company 
understands the strategic advantage of a deliberate and engaged Board that has a 
focus on continuous improvement and development at all levels of leadership.”
MARC H. MORIAL, 
President and CEO, National Urban League
Board and Committee Self Assessments
On an annual basis, the board, the Audit Committee, the Compensation Committee, 
and the Nominating and Corporate Governance Committee conduct self-assessments 
to ensure effective performance and to identify opportunities for improvement. As part 
of the self-assessment process, directors respond to a comprehensive questionnaire 
that asks them to consider various topics related to board and committee composition, 
structure, effectiveness, and responsibilities. Each committee, as well as the board, 
then reviews and assesses the responses and makes recommendations. The results of 
the assessments are then discussed by the board with a view toward taking action to 
address any issues presented.

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Role of the Board in Risk Oversight
One of the board’s key functions is informed oversight of the 
company’s risk management process. The board does not have 
a standing risk management committee, but rather administers 
this oversight function directly through the board, as well 
as through various board standing committees that address 
risks inherent in their respective areas of oversight. Our board 
is responsible for monitoring and assessing strategic risk 
exposure, including a determination of the nature and level of 
risk appropriate for the company. The Audit Committee has the 
responsibility of considering and discussing our major financial 
and cybersecurity risk exposures and the steps management 
has taken to monitor and control these exposures, including 
guidelines and policies to govern the process by which risk 
assessment and management is undertaken. The Audit 
Committee also monitors compliance with legal and regulatory requirements.  
The Nominating and Corporate Governance Committee oversees aspects of our corporate  
governance functions and our environmental, social, and governance policies and 
programs, including recommendations regarding such matters. The Compensation 
Committee assesses and monitors our compensation practices and policies as they 
relate to risk management and whether they have the potential to encourage excessive 
risk taking. They also oversee matters relating to human capital management, including 
policies and strategies regarding recruiting, retention, diversity, and inclusion. 
In 2022, the Board of Directors met nine times, the Audit Committee met four times, 
the Compensation Committee met three times, and the Nominating and Corporate 
Governance Committee met twice. Each director attended 75 percent or more of the 
aggregate number of meetings of the board, and each of the committees on which he 
or she served, held during the portion of the last fiscal year for which he or she was a 
director or committee member. The company’s independent directors met four times 
in regular executive sessions at which only independent directors were present.
Meetings of the Board of Directors  
and its Committees

SoundThinking 2022 ESG Report
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Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
All board members are highly engaged and actively involved in overseeing our 
strategy. We are thoughtful in our approach to board refreshment and we also 
engage in board succession planning. As a result of our approach, our director 
nominees represent diverse perspectives and experiences and bring core strategic, 
operating, financial, and governance skills to our board.
As stated in our Corporate Governance Guidelines, the board considers diversity, 
skills, and other factors as appropriate. The board values diversity and recognizes  
the importance of having unique and complementary backgrounds and perspectives 
in the board room. The board endeavors to bring together diverse skills, professional 
experience, perspectives, age, race, ethnicity, gender, and cultural backgrounds that 
reflect our customer base and the citizens served by our customers, and to guide us 
in a way that reflects the best interests of our stockholders.
Composition and Refreshment  
of Our Board of Directors
Multiple focused committees within the Board of Directors guide the company’s 
executive team. These committees include the Audit Committee, Nominating and 
Corporate Governance Committee, and Compensation Committee. 
Board Committees
Board of Directors Composition  
Female Directors
0%
10%
20%
30%
40%
50%
60%
2021
38%
2022
50%
0%
10%
20%
30%
40%
50%
60%
2021
38%
2022
50%
Board of Directors Composition  
Racial Diversity*
* Employees included in the Racial Diversity category include 
Black/African American, Hispanic/Latino, Native Hawaiian/
Pacific Islander, Asian, and two or more races.

SoundThinking 2022 ESG Report
41
Strong corporate governance has been an important aspect of our company’s 
public market debut and journey. Transparent communication with the entire 
spectrum of our stakeholders including employees, customers, and partners, 
in addition to shareholders, is a fundamental part of our growth strategy. 
Aligning these interests through a shared sense of purpose strengthens our 
company and enables us to have maximum impact. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Policies and Corporate Governance 
Framework
At SoundThinking, we are committed to maintaining the highest standards of business 
conduct and ethics. Our Code of Business Conduct and Ethics reflects the business 
practices and principles of behavior that support this commitment. We expect every 
employee, officer, and director to read and understand the code and its application 
to the performance of business responsibilities.
The code addresses conduct that is particularly important to proper dealings with 
those we interact with, but it only reflects part of our commitment. 
Code of Business Conduct and Ethics

SoundThinking 2022 ESG Report
42
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
To facilitate compliance with this code, we have implemented a program of code 
awareness, training, and review. We have established the position of Compliance 
Officer to oversee this program. Our Chief Financial Officer, Alan Stewart, is 
SoundThinking’s Compliance Officer.
The scope of our Code of Business Conduct and Ethics obligates all SoundThinking 
employees to legal compliance with various policies and practices such as our insider 
trading policy; international business laws; antitrust; environmental compliance; 
all aspects of conflict of interest; maintenance of corporate books; records and 
documents; gifts, entertainment, and donations; fair dealing and confidentiality. 
All employees are encouraged to bring forward concerns to Mr. Stewart, and all 
executives and officers are mandated to formally complete the company’s quarterly 
disclosure controls and procedures questionnaire. 
“Being a member of the SoundThinking team means you get to go home every night 
knowing that what you do really matters to millions of citizens across the hundreds 
of neighborhoods we serve in the US and abroad. It means working with a team  
that consistently puts customer and long-term trust over short term financial gain.  
It means constantly looking at how our technology can better serve the underserved. 
It means looking for ways to use minority or women-owned firms to support our 
business. It means never compromising our core values with respect to integrity, 
privacy, diversity, or inclusion.”
GARY BUNYARD,  
SVP of Sales
“Working with law enforcement for the 
past 15 years has been very rewarding. 
It is a great feeling to hear that a law 
enforcement group has brought in the 
bad guys using the SoundThinking 
products that I worked with them to 
implement. I take pride in knowing that 
the work we do at SoundThinking is 
making a difference in our communities, 
and being part of such an important 
mission is incredibly gratifying.” 
RHONDA FROMM,  
Director, Professional Service 
CrimeTracer Division

SoundThinking 2022 ESG Report
43
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Our vision is to advance diversity, equity, and inclusion across the company. 
We believe that everyone deserves respect and equal treatment, regardless 
of gender, race, age, disability, sexual orientation, gender identity, cultural 
background, or religious belief. 
At SoundThinking, our purpose is to: “Earn the trust of law enforcement to help them 
provide equal protection for all and strengthen the police-community relationship, 
ultimately improving public safety”. We have extended this purpose beyond 
law enforcement and are committed to working directly with communities and 
organizations within those communities. We are keenly aware that staying true to 
this purpose begins with creating a culture of inclusion, equity, belonging, and safety 
for our own community and team.
To create products that solve challenging problems for people all over the world, we 
need employees with diverse perspectives and life experiences. We have a three-
pronged strategy to foster diversity within the company. Firstly, we aim to attract 
diverse talent and ensure fair hiring through inclusive and strategic recruitment 
practices. Secondly, we are committed to cultivating an inclusive workplace 
environment that values and respects all employees. Lastly, we actively collaborate  
with our customers, partners, and peers to drive diversity within our industry.
Diversity, Equity, and Inclusion
Technical Team Diversity 
2022
 MALE
 FEMALE
83% 
17% 
 WHITE
 RACIALLY DIVERSE
49% 
51%

SoundThinking 2022 ESG Report
44
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
At SoundThinking, our values, culture, behavior, and conduct 
align with our mission to be a more powerful platform for social 
change. We are driven by a higher purpose: Creating safety and 
equality for all. Diversity, equity, and inclusion are among the 
most intentional and closely managed initiatives in our company. 
Accessibility and belonging are an important part of this effort, 
so we have implemented a series of formal policies, procedures, 
and training courses to ensure that our expectations and values 
are clearly communicated and responsibly practiced. 
A subset of these policies includes the following:
  Policy Against Proscribed Harassment and Discrimination 
  Standards of Performance and Conduct 
  Code of Business Ethics and Conduct 
  Equal Employment Opportunity and Diversity 
  Workplace Security and Anti-Violence Policy  
  Drug-Free Workplace 
The policies’ goal is to ensure that our processes are impartial, 
fair, and provide equal possible outcomes for every individual.  
It means fair treatment and a safe environment for all, regardless 
of gender, race, age, disability, sexual orientation, gender identity,  
cultural background, or religious belief. Our executive and man-
agement teams continuously nurture and strive for a culture 
of diversity, equity, and inclusion through creating awareness 
around these issues, implementing a zero-tolerance policy against 
harassment and discrimination, and celebrating differences.  
We ensure that our employees feel a sense of belonging and that 
our programs, policies, strategies, and practices create and sustain 
a diverse, equitable, and inclusive environment. 
We have invested in analysis and transparency to demonstrate 
our commitment to equity and inclusion through fair compensa-
tion and opportunity for professional advancement. We define  
pay parity as ensuring that employees in the same job and 
location are paid fairly, regardless of their gender or ethnicity. 
We make efforts to ensure our employees receive access to 
advanced opportunities within the company.
Executive Officer Diversity
Female Executives
Racial Diversity
0%
0%
10%
10%
5%
5%
15%
15%
25%
25%
35%
20%
20%
30%
2021
2021
2022
2022
29%
14%
30%
20%
2019
2020
2021
2022
Females at Management/Senior Level
0%
10%
5%
15%
2019
2020
2021
2022
9%
8%
7%
15%
Employee Diversity

SoundThinking 2022 ESG Report
45
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
At SoundThinking, we work to promote and create awareness 
around diversity and inclusion to ensure that our workplace 
environment is a safe and nourishing environment for all team 
members. With that in mind, we work consciously to ensure 
diversity at all levels of the organization—from the Board of 
the Directors to our executive and staff teams.
Our diverse team enables us to provide optimal solutions for 
customers. As Deborah Elam, one of SoundThinking’s board 
members and a distinguished expert in the field of diversity, 
explains: “Engaging in a broad range of skills, backgrounds, 
cultures, and experiences enables creativity and productivity 
because you are looking at what you are trying to accomplish 
from multiple viewpoints rather than a single perspective”. 
In 2022, we experienced significant growth and expanded 
our full-time employees by 29 percent. We are proud of 
maintaining and improving racial and gender diversity across 
the organization. SoundThinking also employs several foreign 
nationals in technical positions. 
Embracing Diversity
Racial Diversity
* Employees included in the Racial Diversity category include Black/African American, 
Hispanic/Latino, Native Hawaiian/Pacific Islander, Asian, and two or more races.
0%
10%
5%
15%
25%
35%
45%
20%
30%
40%
50%
2019
2020
2021
2022
45%
39%
47%
45%
Employee Diversity
Female Employees
0%
10%
5%
15%
25%
35%
45%
20%
30%
40%
50%
2019
2020
2021
2022
29%
25%
31%
34%

SoundThinking 2022 ESG Report
46
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking maintains an ongoing risk management approach and periodically 
updates an Internal Risk Register. The company also has a risk mitigation strategy 
in place and completed an SOC 2 Type 2 Audit in Q4, 2022.
Formal IT policies and procedures exist for governance and risk management, 
asset management, human resources security, physical security, communications 
and operations, access controls, systems acquisition and development, incident 
management and business continuity, and disaster recovery. All teams are expected 
to adhere to the SoundThinking information security policies and procedures that 
define how services should be delivered. These are located on an internal corporate 
SharePoint Site and can be accessed by all SoundThinking employees.
Information Security Framework
Risk Management
Information and Security Initiatives
SOC 2 Type 2
Likelihood
neglectable
moderate
minor
rare
unlikely possible
likely
certain
critical
catastrophic
LOW
HIGH
MEDIUM
Impact
Compliance with SOC 2 requirements indicates that an organization maintains a high 
level of information security. Strict compliance requirements (tested through interviews 
and audits) help ensure sensitive information is handled responsibly. The “Type 2”  
portion of the audit ensures proper controls over time rather than at a single point in time.

SoundThinking 2022 ESG Report
47
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
As of December 1st, 2022, SoundThinking has completed its SOC 2 Type 
2 audit for its products: ShotSpotter, ResourceRouter, and CaseBuilder, 
measuring the categories of security, availability, and confidentiality. 
Our SOC 2 Type 2 Report provides detailed information and assurance about 
our company’s security, availability, processing integrity, confidentiality, 
and privacy controls, based on our compliance with the AICPA’s TSC, in 
accordance with SSAE 18. 
SoundThinking has selected to cover the following three services 
categories to mitigate the key risks to the service we provide: security, 
availability, and confidentiality. The minimum audit requirement for a SOC 
2 Type 2 Report is covering the security requirements. SoundThinking has 
exceeded the minimum to measure security, confidentiality, and availability 
for ShotSpotter, ResourceRouter, CaseBuilder, and required and associated 
business infrastructure. 
  Security: SoundThinking has made commitments to maintaining adequate security 
over ShotSpotter, ResourceRouter, and CaseBuilder using reasonable safeguards 
over the hardware, software, personnel, and other relevant security controls, 
including role-based access controls, segregation of duties, least-privilege,  
multi-factor authentication, and related processes used to support the secure 
delivery of SoundThinking application services and systems. 
  Availability: SoundThinking has made commitments to ShotSpotter and 
CaseBuilder customers to make the software available at least 99.9 percent 
of the time in any calendar month during the customer’s subscription term, 
excluding scheduled maintenance windows and any unavailability caused by 
circumstances beyond its reasonable control.
  Confidentiality: SoundThinking has made commitments related to the 
confidentiality of customer data through data classification policies, record 
retention policies, data encryption, and logging tools.
Independent Audit Process:
To obtain a SOC 2 compliance report, SoundThinking went through a rigorous and 
comprehensive audit by a third-party independent auditor. As part of the audit, 
160 individual control items were reviewed. These control categories ranged from 
presenting a list of current employees to providing password controls for our 
applications by submitting source code submissions with timestamps to the review of 
individual termination tickets, network diagrams, change controls, and firewall settings. 
To establish the state of our current controls, we underwent a readiness assessment 
in 2021, and again in early 2022, to review progress and any changes. The auditors 
verified that we had robust controls in place. 
“I love working on SoundThinking. It is 
one of the few companies I've worked 
for that actually walks the walk when 
it comes to balancing not only making 
our customers successful, but also the 
communities they serve as well as its 
employees. Helping to save lives as well 
as bringing criminal justice to those who 
deserve it inspires one to do their best 
day in and day out.”
STEVEN McDOWALL,  
Senior Director of Product Management, 
CaseBuilder

SoundThinking 2022 ESG Report
48
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
The NIST 800-53 framework is designed to provide a foundation of guiding 
elements, strategies, systems, and controls, that can agnostically support any 
organization’s cybersecurity needs and priorities. SoundThinking has adopted NIST 
Special Publication 800-53 policies to drive an Information Security Program that 
is approved by the Board of Directors and senior management team and measured 
regularly. Our security policy is made available to all employees and is agreed to 
upon employment—the policy can be requested by an external party with an NDA 
in place. Additionally, our security policies are periodically reviewed, updated, and 
published to all staff.
SoundThinking’s Application Security Program (AppSec) is governed by a central 
Software Development Lifecycle Policy (SDLC), which consists of comprehensive 
lifecycle governance across planning/analysis, requirements definition, development, 
integration and testing, acceptance, and management activities.
The SDLC includes the implementation of the Secure Software Development 
Framework (SSDF) which is established and defined according to the guidelines 
provided by NIST 800-218. Additionally, it specifies control standards for three areas  
of AppSec:
  Secure Development: Threat modeling, identifying security requirements,  
and securing the software supply chain
  Secure Capabilities: The security features implemented in our products
  Secure Lifecycle: How we test and manage product security over the  
product life cycle
In 2022, the following practices were added to support the SSDF:
  A vulnerability management program was implemented up to identify,  
triage, and track remediation of platform and application vulnerabilities
  Network vulnerability scanning was increased from quarterly to weekly, 
hundreds of findings were detected, tracked, and closed with validation
  Dynamic and static software analysis tools were added to key continuous 
integration processes
  The Engineering Change Order (ECO) process now includes an AppSec  
sign off for AppSec-related changes
NIST 800-53
AppSec Program
“The dedication to our mission, which is 
not limited to providing quality products 
and services, but also to setting solid 
examples and standing tall as leaders in 
our field, is unparalleled. Through efforts 
like ESG, transparency, and community 
engagement, the company stands far apart 
from our competitors and non-competitors 
in showing how to conduct business with 
integrity. Leadership makes it a point of 
pride for everyone involved to have their 
work showcased in these efforts.” 
ANTHONY CARUSO,  
Quality Assurance and Help Desk Analyst 
Technologic Solutions

SoundThinking 2022 ESG Report
49
“At SoundThinking everyone loves 
what they do and work great as a team. 
Everyone helps without hesitation, the 
company treats its employees like a family, 
and there is room for growth. When I come 
in to work, it doesn’t feel like work; I’m 
going in to do what I love while enjoying 
my team with a smile on my face!”
SARDAE RISPUS,  
Incident Review Center Specialist
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
The Center for Internet Security (CIS) is a nonprofit entity whose mission is to 
“identify, develop, validate, promote, and sustain best practice solutions for cyber-
defense”. It draws on the expertise of cybersecurity and IT professionals from 
government, business, and academia from around the world to develop standards 
and best practices. CIS benchmarks are baselines and best practices for securely 
configuring a system. 
As part of our security initiatives, SoundThinking configured and deployed CIS 
Level 1 or better baselines to our end-user devices, including laptops and desktop 
computers. This measure enhances the security of our assets and ensures regular 
evaluations of endpoint security.
CIS Level 1 or Better
A vendor risk assessment makes visible the risks that organizations are exposed to 
when using third-party vendors’ products or services. Risk assessments are particularly 
important when a vendor handles a critical business function, accesses sensitive 
customer data, or interacts with customers. As such, SoundThinking underwent a review 
of all critical partners (known internally as “Level 1”) in 2022 and obtained attestation 
reports or reviewed security responses to assess the level of risk to the business. 
Other Initiatives 
Vendor Risk Assessment Program
Security Statistics
SoundThinking security staff follow a standard and practiced Incident Response Plan 
(IRP) for any incidents. We categorize incidents using the following: 
  Major: Major loss of data including PII, extensive breach of systems, malware 
causing major downtime, ransomware, trojans and remote access, theft of PII by 
employees, or similar 
  Moderate: Minor lateral spread from malware, minor data loss, or similar 
  Minor: Equipment loss, phished credentials, isolated virus infection, or similar
Due to our strict controls and careful 
implementation of security practices, 
we had no moderate or major 
incidents in 2022.
0
2
1
3
4
5
Q2
Q3
Q4
Q1
2
0
2
1
Minor
0
0
0
0
Moderate
0
0
0
0
Major
Total Incidents Per Quarter
2022

SoundThinking 2022 ESG Report
50
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking is committed to providing law enforcement solutions that help 
improve public safety while protecting individual civil liberties. ResourceRouter 
is designed to make officers more effective in reducing crime in a community. 
By utilizing data-driven insights, this software tool enables proactive patrolling 
of the highest-risk areas by district, beat, day, and shift. To limit problems with 
enforcement bias from traditional patrolling methods, ResourceRouter utilizes 
five approaches that are explained in detail below. 
Responsible AI— 
Enforcement Bias and Patrol Data  
Noise Mitigation Strategies
The historical crime data used to train the machine-learning models has the potential 
to suffer from the human biases that led to the recording of a crime in the first place. 
However, biased modeling can be mitigated with a modeling policy that is thoughtful 
about the source of data and by avoiding crime types that are vulnerable to 
enforcement bias. 
Enforcement bias is significantly less present in Part 1 crimes (e.g., major crimes such 
as homicides, robberies, assaults, or burglaries) than it is in Part 2 crimes (e.g., drug-
related, prostitution, or other nuisance crimes). To mitigate this risk, ResourceRouter 
focuses on Part 1 crimes, which are mostly reported by the public (e.g., called into 
9-1-1), as opposed to being discovered or reported by the police. ResourceRouter 
does not use arrest, demographic, or personally identifiable data in its machine-
learning modeling and risk assessment.
Better Crime Event Data
Historically, police departments have deployed patrols based on hotspot maps of 
past crime locations, assuming that future activity will likely occur at the same places. 
ResourceRouter’s machine-learning modeling is crime theory/pattern agnostic and 
uses several additional variables and machine-learning algorithms to more accurately 
estimate the risk for future crimes at a particular location. We supplement local crime 
data with multiple sources of relevant data from independent open sources to further 
reduce bias. These include census data, weather data, risk terrain modeling variables, 
and terrain variables. By incorporating data from non-crime sources into the model, 
Crime Theory/Pattern Agnostic Modeling
1
2

SoundThinking 2022 ESG Report
51
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
The risk assessments produced by the machine-learning system are turned into a 
patrol plan and disseminated to officers in the field. These plans help police address 
the problems that are affecting a community without introducing unwarranted 
biases. ResourceRouter utilizes intelligent patrol metering to measure the amount 
of time an officer spends in a directed patrol area and to minimize occurrences of 
over-policing. This feature significantly reduces the occurrences of over-policing and 
potential harm to the community by spreading out patrols. By creating accountability 
and measurement mechanisms, the system materially reduces noise, unconscious 
randomness, and bias from patrol practices.
ResourceRouter also limits bias that arises from police patrols focusing on certain 
crime types due to their prevalence in a specific area rather than their seriousness. 
With ResourceRouter, crimes of a more serious nature are elevated, increasing their 
chance of being subject to a directed patrol. The relative risk is determined by the 
probability and potential impact of the crime.
Smart Patrol Allocation
Crime Type Weighting
new correlations can emerge in the forecasts, making the modeling process more 
objective. Additionally, this approach allows for a deeper understanding of the context 
of the crime. Typical examples of specific variables derived from non-crime data sets 
include the time of the month, the day of the week, the time of day, holidays, upcoming 
events, temperature, distance to liquor establishments, the density of gas stations, and 
population density. These variables are utilized to provide a broader context and to 
capture additional factors that may influence crime patterns and occurence.
ResourceRouter also limits bias in policing by providing better reporting. Better 
reporting helps police prioritize oversight and accountability. These reports provide 
command staff with insight into officer activities during uncommitted time, helping 
them make informed decisions for future patrolling decisions.
Reporting on Transparency and Accountability
ResourceRouter does not use any personally identifiable information in its modeling  
or patrol allocation engine system. None of the variables used by machine learning  
to predict the presence or absence of crime in any part of the city and at any time of  
the day are derived from personally identifiable information.
ResourceRouter and Privacy
5
4
3

SoundThinking 2022 ESG Report
52
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
We recognize that our employees are the backbone of our success. We strive 
to create a workplace that values diversity, fosters inclusion, and promotes 
well-being. Our efforts to provide a safe and inclusive work environment, 
support professional development, and offer fair compensation and benefits 
are critical to our success. We are committed to maintaining a diverse 
workforce that reflects the communities we serve while upholding the highest 
ethical standards in all aspects of our operations.
In 2022, SoundThinking was designated a Great Place to Work® company for the 
fifth consecutive year. Since 1992, Great Place to Work has been the global authority 
on workplace culture. Using a rigorous, data-driven approach, they conduct surveys 
that measure and quantify employee experience. Our 30 years of continual research 
have proven that the definition of a great workplace is one where employees trust 
the people they work for, have pride in what they do, and enjoy the people they 
work with. Our leadership team has made it a priority to create a safe and inclusive 
environment that is conducive to wellness, growth, and collaboration.
Building Trust with Our Employees

SoundThinking 2022 ESG Report
53
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Our values encourage us to be genuine, innovative, engaged, and exceptional. 
SoundThinking’s success is driven by the belief that fostering creativity, innovation, 
and productivity begins with how we treat people and interact with one another. 
We are continually investing in our global workforce to further drive diversity and 
inclusion, provide fair and competitive pay, and to support and to foster the growth 
and development of all.
SoundThinking first introduced Refresh Fridays, one paid Friday holiday per 
month, in early 2020. It was a decision that came as COVID-19 forced us to 
work fully remotely, which meant many of us spent several hours per day in 
remote meetings. The executive team decided to allocate one day per month 
for staff to recharge, engage with the community, and spend time undertaking 
activities that supported their wellbeing. 
Refresh Fridays
In September 2022, as the social distancing mandates were removed and working 
in the same physical space became safe for our team, the company implemented 
a hybrid work model. This model balances working from the office, which fosters 
teamwork, collaboration, learning, and engagement, with the convenience of working 
from home. Following this transition, we changed the cadence and designation of 
Refresh Fridays to a quarterly event to allow for a day of no meetings so that staff 
can focus, recharge, and reflect. 
SoundThinking has continued its financial support of the hybrid working model. 
All employees receive a $100 stipend each month to assist with their home-office 
expenses.

Inclusion
Community
Care
People
Purposeful
Passion
Impact
Teamwork
Challenge
Opportunity
Gratification
Impressed
Mission
Leadership
Interesting
Family
Dedication
Satisfaction
Strive
Success
Rewarding
Lifesaving
Product
Empowerment

SoundThinking 2022 ESG Report
55
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking considers financial stability and security as elements of wellness. 
SoundThinking offers a 401(k) plan with a discretionary company match of 50 percent 
of contributions up to 2 percent of the participants’ eligible compensation, with a three-
year vesting schedule. This program is offered to all SoundThinking employees across 
all divisions and 58 percent of our team members participated in the plan in 2022.
SoundThinking also offers all employees an opportunity for ownership in the company 
through our Employee Stock Purchase Plan (ESPP) as part of their compensation, 
which 45 percent of our eligible staff participate in.
Among other benefits, the team has access to company sponsored long term disability 
benefits, health care, and dependent care flexible spending accounts.
SoundThinking offers a wide variety of choices for medical, dental, and optical 
insurance plans to match the individuals’ preferences, choices for healthcare 
providers, and personal and family needs. Along with these benefits, employees and 
their families can take advantage of the confidential Health Advocacy Program (HAP) 
on a 24/7 basis. This service is available at no cost to assist our team members with 
explaining plan coverage, finding the right healthcare provider, clarifying diagnoses, 
researching treatment options, and assisting with billing and claim issues.
Our team and their families also have free and confidential access to the Employee 
Assistance Program (EAP), independent from their enrollment in any of the offered 
benefit programs. They are offered confidential assistance for personal, family, and 
work-related concerns from EAP counselors by phone. This program also offers 
online resources and tools for career development; parenting, child, and elder care; 
legal issues and financial concerns; and health and wellness resources.
Financial Wellness
Physical and Mental Wellness
“SoundThinking has a great workplace 
atmosphere and excellent leadership, 
which makes me proud to work here. 
Being a part of this workplace culture that 
values its people is very important to me.”
VANESSA MATOS,  
Help Desk Analyst Technologic Solutions

SoundThinking 2022 ESG Report
56
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
As a mission-oriented company, being socially aware and responsible is central 
to all we do at SoundThinking. Our Board of Directors and executive team 
announced Juneteenth as a permanent paid, observed holiday beginning in 2021 
in recognition of freedom and in celebration of equity and equality. This occurred 
ahead of the country making it a national holiday. 
NAACP ATTORNEYS, 1954. /nLeft to right: NAACP attorneys George E.C. Hayes, Thurgood Marshall and James Nabrit, Jr. 
celebrate their victory in the Brown vs. the Board of Education case at the Supreme Court in Washington, D.C., 17 May 1954.
Social Awareness Holiday
In 2020, we also began a program for one paid social awareness holiday per calendar 
year, with the goals of promoting social awareness, celebrating diversity, and creating 
an opportunity to learn about and appreciate the historical milestones that have 
shaped us as a nation. In the last quarter of each year, the ESG committee presents 
several important historical milestones to the entire employee base, who then vote on 
which they would like as the social awareness holiday for the following year. 
SoundThinking observed Bloody Sunday as the social awareness holiday in 2022. 
In 2023, our social awareness holiday is May 17, in commemoration of the landmark 
Supreme Court ruling of Brown vs. Board of Education which deemed racial 
segregation in public schools as unconstitutional on the same date in 1954.
SoundThinking has a Historical Awareness Group (HAG) that was born from the social 
awareness holiday. This group research significant events across time, compiling 
reports and delivering company-wide information sessions on them. We believe that 
being better informed and knowledgeable about our history informs the present and 
future of both our company and the world.

SoundThinking 2022 ESG Report
57
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking management focuses on offering growth and development 
opportunities to our staff. To support and encourage staff development, we have 
provided all our staff with unlimited access to Udemy, an extensive online platform 
that offers access to more than 9,000 courses on various subjects. Access to Udemy 
has enabled our staff to take classes based on their professional and personal interests 
at their own pace, on demand, with maximum flexibility. During the pandemic, having 
remote access to such a rich platform has become even more important and useful.
The courses are organized into general categories, with several hundred courses 
under each category. These are just some of the available categories: 
We are pleased to report that our team has taken advantage of this service with 
84 percent of users having enrolled in courses and collectively having spent more 
than 2,250 hours watching training videos on this platform. Despite all difficulties 
surrounding training and staff development in the midst of the pandemic, 85 
percent of our staff indicated “I am offered training or development to further 
myself professionally,” in the 2021 Great Place to Work survey.
Personal and Professional Development
Finance and 
Accounting
Business
IT and  
Software
Office Productivity
Personal 
Development
Design
Marketing
Lifestyle
Photography  
and Video 
Health and  
Fitness 
Music
Teaching and 
Academics

SoundThinking 2022 ESG Report
58
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Building Trust with Our Customers
Net Promoter — Positive Word of Mouth 
is Creating a Movement
We take pride in the partnerships we build with our customers and believe 
that the most important measure of our performance and effectiveness is our 
customers’ evaluation of us. We take every opportunity to obtain formal and 
informal feedback from our customers. As part of this continuous initiative, we 
conduct an annual customer satisfaction and Net Promoter Score (NPS) survey. 
We are excited and honored to have obtained an “Excellent” NPS rating for the 
sixth year in a row. 
An impressive percentage of our customers responded “Strongly Agree” or “Agree” to the following statements:
97%
99%
96%
Increase in shell casings  
recovered
SoundThinking is a true partner  
to our agency
Reduction in response times  
to gunshot scenes
98%
92%
91%
Increase in gunfire  
identified
Quickly identify victims needing  
medical assistance
Increase in officer safety  
on scene

SoundThinking 2022 ESG Report
59
“This is pretty cool!  
As is everything you do!” 
Bakersfield PD, CA
“Thank you again for the 
PowerPoint presentation. My 
supervisors reviewed it and were 
extremely happy with the product.”
Monmouth County PD, NJ
“I very much appreciated you 
coming out here and it was a 
pleasure meeting you in person. 
The training was outstanding and 
far exceeded my expectations.  
It was great seeing you in person 
too and the training was amazing. 
Thank you for sharing this 
information again with us.”
Fort Lauderdale PD, FL
“I also wanted to show you that 
your work is appreciated and being 
used. One million trillion thank 
yous! People are safer because 
of our use of ShotSpotter. This 
is a tool that should never go 
away. High ranking OPD staff 
completely believe in the product 
and understand its need and utility. 
Just finished a 60-day deployment 
using ShotSpotter data. It was 
very successful. Focused on high 
visibility resources. Put a car in 
one location and had no shootings 
during that time. Starting a 
new 45-day deployment with 
ShotSpotter data.”
Oakland PD, CA
“I have to say, this is a very helpful 
and insightful email. This is far 
and beyond what other vendors 
do, it is very appreciated.”
Jacksonville PD, FL
“Thx so much for your hard work 
on this project!”
Springfield PD, IL
“Amazing! Thank you for looking 
into this! I can only imagine how 
much more data entry there will 
be with the potential expansion, 
and this could save us quite a bit 
of time!”
Toledo PD, OH
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
SoundThinking customers have also given feedback in other ways. Below are 
statements we received via email or found in news articles that were written 
following SoundThinking providing assistance with an inquiry.

SoundThinking 2022 ESG Report
60
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Privacy Compliance (CCPA/CPRA)
Customer and Public Privacy  
Protection Efforts 
In June 2018, the California Consumer Privacy Act (CCPA) was signed into law, creating 
new privacy rights for Californians and significant new data protection obligations for 
businesses. The CCPA went into effect January 1st, 2020. California’s Office of the 
Attorney General has enforcement authority. The California Privacy Rights Act (CPRA), 
a ballot initiative that amends the CCPA and includes additional privacy protections for 
consumers passed in November 2020. The majority of the CPRA’s provisions will enter 
into force January 1st, 2023, with a look-back to January 2022.
As a business based out of, and operating in, California, SoundThinking complies 
with CCPA and CPRA requirements. SoundThinking has a privacy policy page↗  
on its website which details the CCA requirements and compliance noting the  
privacy notice for California residents, which supplements the information contained 
in SoundThinking’s general privacy policy.
Our mission at SoundThinking is to help law enforcement provide equal 
protection and safety for all, and to strengthen police-community relationships. 
This demands that we remain very sensitive to privacy concerns around the 
technologies and tools that provide significant benefits to the community. 
Creating the right balance between the two has been at the forefront of our 
attention, and we have been proactive in taking steps to limit and minimize 
unnecessary intrusions on personal privacy. We have structured our technology, 
processes, and policies to minimize the risk of privacy infringements while we 
continue to deliver on our important public safety mission.
In order to ensure the alignment of our privacy approach with external benchmarks 
and to ensure an unbiased and quantitative, in the spring of 2019 we invited 
the non-profit Policing Project at the New York University School of Law to conduct 
an independent audit of ShotSpotter’s privacy practices. The audit concluded 
that “the risk of voice surveillance is extremely low”. The report notes that there 
are important design frameworks and operational safeguards built into how 
ShotSpotter operates to prevent this from happening.

SoundThinking 2022 ESG Report
61
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In their key takeaways and conclusions, the Policing Project indicated that: “The 
Policing Project undertook this assessment because we believe it is essential that law 
enforcement and [the] communities they serve understand the costs and benefits of 
policing technologies like ShotSpotter before acquiring any new technology. Further, 
we believe it is incumbent on technology providers to take meaningful steps to improve 
their product’s design and operation to minimize intrusions on civil liberties.” 
As a result of this independent audit and assessment, SoundThinking received 
recommendations to strengthen ShotSpotter’s strong position on privacy and took 
decisive actions to implement such recommendations. Among these was reducing 
the duration of audio stored on ShotSpotter sensors from 72 hours to 30 hours. 
Additionally, we have implemented stricter controls and policies to govern access to 
the sensor audio. 
The following excerpts from the Privacy Audit & Assessment of ShotSpotter’s Gunshot 
Detection Technology by the Policing Project showcase our commitment to, and 
progress toward, protecting personal privacy rights in the communities we serve. 
As a result of these measures and our unwavering commitment to robust privacy 
protection, we have achieved widespread acceptance from some of the most 
progressive privacy commissions, including the City of Oakland. 
“Throughout this process, SST (ShotSpotter technology) has consistently 
demonstrated commendable commitment to modifying its technology to balance  
its public safety function with protections for individual privacy.”  
“ShotSpotter has undertaken significant internal efforts to implement our 
recommendations and make ShotSpotter more privacy protective.”  
“While it is surely possible that ShotSpotter sensors will, on occasion, capture some 
intelligible voice audio related to a gunfire incident, we have little concern that the 
system will be used for anything approaching voice surveillance…Other policing 
technology companies should follow ShotSpotter’s leadership and proactively 
embrace their responsibility to protect individual liberty with their products.” 
BARRY FRIEDMAN,  
Faculty Director, Policing Project

SoundThinking 2022 ESG Report
62
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Earning Investor Trust
At SoundThinking, we are committed to strong outreach and engagement 
with our investor stakeholders. We actively seek feedback from the investor 
community to listen, learn, and gather diverse perspectives on how we are 
executing against the large market opportunity we have in front us while 
driving positive social outcomes. Our mission to have a greater impact on  
the issues that matter to all of us.
Frequent and transparent investor communications are a priority. Throughout the 
year, we participate in several annual investor conferences and non-deal road shows 
which enables us to have dialogue with an extensive and diverse set of current and 
prospective investors. We proactively engage with them through frequent email 
and verbal communications, addressing important events, progress, and stakeholder 
concerns with our senior executives and encourage those investors to actively reach 
out to our client installed base to as a part of their investment process. Beyond our 
quarterly earnings release print/call along with the timely, appropriate and required 
disclosures, we maintain an easily accessible investor relations web site.
We are fortunate to be able to build and maintain relationships with over 12 
investment banks, with nine of them providing us with analyst coverage. These 
analysts not only offer insights into our company’s performance but also share 
detailed information from comparable companies to help us benchmark our 
performance relative to those comparable companies aggregated results. To stay at 
the forefront of best practices, we continually update our governance-related policies 
based on input from our investor, investment bank, and analyst stakeholders.

SoundThinking 2022 ESG Report
63
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
ENVIRONMENTAL
As a company focused on public safety and the well-being of communities, SoundThinking 
intentionally prioritizes the environment and the implementation of sustainable practices 
that will safeguard our collective future.
With intent and urgency, we are working towards implementing sustainable practices.  
At present, we are carbon emission light, we responsibly manage our operations, technology, 
and deployments, and minimize our waste to protect the environment. Our technologies 
also play a critical role in our efforts to support and promote sustainable practices. 
Around the world, they are used to protect wildlife and safeguard endangered species. 
Environmental — 
Sustainable Practices and  
Protecting Our Planet

SoundThinking 2022 ESG Report
64
Real Estate and Facilities
Since our last ESG report, we have reduced our physical office space and 
facilities, eliminating 23 percent of the square footage of our physical office 
space, while increasing our headcount by 24 percent. The aim of this move was 
to increase collaboration, environmental friendliness, and cost efficiency. 
With the move to a hybrid model that allows staff to work between the 
office and home, we have continued to foster an environment that inspires 
collaboration and nurtures teamwork while reducing the impact of ground 
transportation and commute time for our staff and the company’s carbon 
footprint from heating, cooling, electricity, and lighting.
The company mission and culture come together to form a unique workplace. In 
addition to focusing on the personal and professional growth of our team, we’re 
streamlining other aspects of our business as part of our commitment to sustainability 
and the environment. We relocated our headquarters to new facilities in Fremont, 
California, which operate in an improved and modernized fashion. The new facility is an 
inviting office space that is optimized for collaboration and teamwork within a smaller 
footprint. By relocating our office to an area within walking distance from a Bay Area 
Rapid Transport (BART) station, it is easier for our colleagues to use BART to commute 
within the Bay Area. Similarly, our Washington, DC, office is within walking distance of 
Union Station, which reduces the need to commute by car. In New Jersey, we reduced 
our office space and streamlined our facilities by consolidating the workspace for our 
CrimeTracer division (formerly Forensic Logic/COPLINK X) in Arizona. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Since our last ESG report
23%
Reduction of square footage 
of our physical office space
24%
Increase in headcount

SoundThinking 2022 ESG Report
65
SoundThinking has long practiced environmental responsibility through recycling 
standard office waste and the digital recycling of electrical and electronic waste 
(e-waste). E-waste includes end-of-life acoustic gunshot detection sensors that we 
transfer to specialty recycling centers. 
In 2021, SoundThinking began upgrading older 3G sensors with newer LTE models, 
resulting in an increase in e-waste. While the metals extracted from old sensor circuit 
boards and components in the recycling process provided some consolation to the 
environmentally conscious SoundThinking team, we were motivated to develop a more 
ambitious upgrade process for the conversion. The final process involves 11 distinct 
stages executed by multiple third-party vendors before each 3G sensor is provided with 
a new LTE carrier connection, run through a rigorous test, and sent back to the field for 
installation. This was a successful effort towards the UN’s Sustainable Development’s 
Goal of responsible consumption and production. 
The project took nine months from concept to completion, through early prototypes, 
process development, vendor selection, and finalizing of the production line. The first 
batch of refurbished sensors were deployed in August 2022. This innovative process 
saves waste that would otherwise end up in landfill, diverting more than 1,400 sensors 
from recycling and creating cost-effective risk mitigation against potential supply chain 
shortages and challenges related to COVID-19.
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
3G Sensor Replacement, 
Recycling, and Refurbishment
Sometimes the areas of environmental, social, and governance overlap in interesting 
ways. Refurbishing our acoustic sensors provided us with a unique opportunity 
to focus on environmental sustainability while upgrading our network of 3G sensors  
to mitigate supply chain challenges as part of our focus on business continuity.
“I’m motivated by adventure, achievement, 
and change. SoundThinking offers me 
opportunities to learn and grow when 
faced with new tasks or challenges. I also 
get a sense of achievement from not just 
by advancing myself but my team and 
the company, and in being recognized 
for the work I’m doing, whether directly 
noticeable or behind-the-scenes.” 
Cody Keller,   
Information Security

SoundThinking 2022 ESG Report
66
Sensor Electricity: Consumption, 
Considerations, and Solar Power
Acoustic sensors are one of the core components of SoundThinking’s gunshot 
detection technology. These small, toaster-sized devices include a processor, GPS, 
cellular radio, and microphones. On average, we install 10 to 25 sensors per square 
mile for a city deployment. With each sensor requiring approximately 3 watts to 
operate, SoundThinking takes great pride in delivering one square mile of gunshot 
detection for less power than required for one 100-watt light bulb. 
SoundThinking is using green energy to fight gun violence. We have been working 
with Optivolt to deploy state-of-the-art solar panels with integrated battery and 
charging systems that simplify installation and maintenance of our gunshot sensors. 
In addition, these panels have a new technology in them called “Shade Tolerance” 
that, unlike many older systems, allows them to continue charging the battery even 
when the panel is partially shaded, increasing efficiency even further.
We also use solar panels to power the sensors that drive our environmental projects: 
protecting rhinos in South Africa and protecting coral reefs in Malaysia. Solar panel 
usage is also on the rise for urban gunshot detection deployments. SoundThinking is 
experimenting with cutting-edge solar technology, with new features implemented 
to mitigate the critical mission risks associated with using older solar solutions in a 
public safety system.
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
<100W
One square mile of gunshot 
detection requires less power 
than a 100-watt light bulb.

SoundThinking 2022 ESG Report
67
Protecting Reefs and Underwater 
Life in the Coral Triangle, Malaysia
SoundThinking researchers have been working with the international environmental 
coalition Stop Fish Bombing for the last ten years to end fish bombing, a practice that 
threatens a majority of tropical reefs globally and the food supply of a billion people. 
This partnership exemplifies our dedication to biodiversity initiatives, showcasing our 
commitment in action. 
In partnership with the NGOs Stop Fish Bombing USA (SFB USA) and Stop Fish 
Bombing Malaysia (SFB Malaysia), SoundThinking has repurposed urban gunshot 
detection technology for marine use to end fish bombing. This illegal, unsustainable, 
and environmentally disastrous fishing method causes irreparable damage to coastal 
ecosystems, devastating fish nurseries, destroying coral reefs, killing marine life, and 
reducing flourishing underwater habitats to rubble. 
Ending fish bombing was considered “Mission Impossible” and had continued without 
a solution, until now. SoundThinking’s ShotSpotter solution has been deployed in 
Malaysia to fight fish bombing and to protect its precious reefs from destruction by 
underwater explosives.
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
Coral reef before fish bombing
Coral reef after fish bombing

SoundThinking 2022 ESG Report
68
The Integrated Reef Protection System (IRPS), which utilizes ShotSpotter 
technology, has decreased fish bombing in Marine Protected Areas (MPAs) 
by 80 percent. When a blast goes off underwater, it sets off sound waves. 
The IRPS uses a network of underwater acoustic arrays to identify, locate, 
and immediately report fish bombing incidents to marine law enforcement. 
At three locations adjacent to MPAs in Sabah, Malaysian Borneo, hydrophones 
measure the exact time and angle of arrival for each blast sound. Additionally, 
a marine radar on an island hilltop observes small boat traffic to correlate 
the underwater blasts with specific vessels. The radar tracks the blast, 
sending its location to an IRPS smartphone app and directly on to law 
enforcement. 
Our most recent deployment to counter fish bombing was in Mabul, Malaysia, in 
June 2022. This array was partially funded by the World Wildlife Fund Malaysia as 
part of their coral restoration efforts at recently bombed sites. In the first 20 days  
of operation, our ShotSpotter technology detected and notified police enforcement 
of 138 blasts. Three boats filled with bombed fish were apprehended as a result. 
From June until December 2022, a total of 263 fish bombs were detected. In June, 
a total of 138 fish bombs were detected. In July, this number dropped to 33. Such 
a dramatic decrease is attributed to the deployment of ShotSpotter technology, 
which alerted enforcement agencies to blasts and enabled them to apprehend fish 
bombers in the area where the sensors are deployed. The detection of fish bombs in 
the area continues, with all information being forwarded to local law enforcement. 
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
“The highest motivator is knowing 
you are working for an organization 
that is literally trying to affect people 
positively daily. You come into work 
knowing that you are not alone and that 
you have a support structure within the 
organization and within your team that 
is focused on helping you grow.” 
Alberto Cortez,  
Technical Support Engineer

SoundThinking 2022 ESG Report
69
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
In addition to helping identify and apprehend those responsible for this illegal activity, 
the technology helps law enforcement track and understand the scope and severity of 
fish bombing in the area.  SoundThinking data has helped authorities identify trends 
in fish bombing. Notably, it has enabled them to determine correlations between fish 
bombing and the time of day and tide levels, which assists them with intercepting 
bombing activities before detonation. 
The next generation of IRPS development is underway. Our fixed 
underwater acoustic arrays have successfully reduced fish bombing 
in the areas monitored, but to eradicate fish bombing requires mobile 
sensors deployable on boats, buoys, and unmanned surface vessels. 
These will fill in shadow zones and follow bombers as they migrate. 
Expansion of the capabilities of the M2 Marine Smart Radar will both 
allow us to follow bombers and to create exclusion zones for Illegal 
Unregulated Under-reported fishing. The system will be scalable to allow 
expansion to other countries with fish bombing problems in the Coral 
Triangle. 
“I’ve been blessed to be part of some of the top companies in the world, but 
after five years at SoundThinking I can honestly say that it's been the greatest 
professional experience of my career. Our mission—to help save lives and reduce 
crime in our communities—brings together a diverse set of people who share a 
common purpose that is larger than all of us. It energizes us to move faster, go the 
extra mile, trust and support each other, and consider all stakeholders as we make 
decisions. I’m so honored and humbled to be a part of this special company that is 
making a difference for so many.”
SAM KLEPPER,  
SVP Marketing and Product Management

SoundThinking 2022 ESG Report
70
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental
UN SDGs Index
Pages:
67
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SoundThinking 2022 ESG Report
71
Acknowledgements
Creation of this ESG report would not have been possible without the efforts  
and commitments from our cross functional ESG committee:
GINGER AMMON,  
Senior Manager of Training and Quality Assurance,  
Incident Review Center
JUSTINE CHEN,  
Marketing Director
DORIS COHEN,  
Analytics Director
CLARK DUNSON,  
Director of Systems Engineering
DR. KYSHA FEDD,  
Customer Success Director
GLADYS FERGUSON,  
Training and Instructional Design Manager
NASIM GOLZADEH,  
Managing Director of Technologic Solutions  
and Senior Vice President of Customer Support
DAVID HALLIDAY,  
Vice President of Operational Engineering  
and Chief Information Security Officer
DEBORAH HERMAN,  
Engagement Manager
DOROTHY JENSEN,  
Director of Procurement
PAUL JOHN,  
Director of Community Engagement
CODY KELLER,  
Information Security Analyst
CHARLIE KNUST,  
Vice President of Customer Support
RON MEYER,  
CopLink X, CTO
DR. SIMEN OESTMO,  
Director of Data Science
Our Mission
2022 at a Glance
About
Welcome Statements
Social
Governance
Environmental

@SoundThinking_
SoundThinking
© 2023 SoundThinking Inc. All rights reserved. | SoundThinking™, SafetySmart™, ShotSpotter®, CrimeTracer™, CaseBuilder™, 
ResourceRouter™, the SoundThinking logo, the SafetySmart Platform logo, the ShotSpotter logo, the CrimeTracer logo, the CaseBuilder logo, 
and the ResourceRouter logo are trademarks of SoundThinking, Inc. ShotSpotter technology is protected by one or more issued U.S. and foreign 
patents, with other domestic and foreign patents pending, as detailed in Patents.
info@soundthinking.com
www.soundthinking.com
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