ESG REPORT 2020-21 
01
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
INFOSYS LIMITED 
ESG REPORT 2020-21
itable
inable
Shar ing
an   Equ 
and Susta
Dig ital  Future

ESG REPORT 2020-21 
02
External Document © 2021 Infosys Limited
Inside this Report
01
02
03
04
Mapping with UN SDGs
In this Report, you will find icons related to the 
UN Sustainable Development Goals (SDGs). 
For each chapter, we will determine the SDGs 
where Infosys contributes with its activities.
Infosys – a ‘Live Enterprise‘
Introduction	
03
About the Report	
04
Corporate overview	
05
Message from Chief Executive 
Officer & Managing Director	
06                         
Our ESG Priorities	
07
Progress against goals 	
09
Business continuity and	
10 
social support   
Environment
Climate change	
12                                               
Water	
18  
Waste	
20
Social
Enabling digital talent at scale	
22
Tech for good	
26
Diversity and inclusion	
27
Energizing local communities	
30
Employee wellness and experience	
32                                                                                 
Governance 
Corporate governance	
40
Data privacy 	
44
Information management 	
45                                                                                 
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whether that’s to go to another page, 
section or website. The ESG disclosures 
consist of the ESG Report 2020-21 and 
the ESG Databook 2020-21 
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ESG REPORT 2020-21 
03
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Sharing an equitable and 
sustainable digital future
The digital economy is booming. The ongoing COVID-19 health crisis is 
driving an exponential expansion of our digital footprint. While this is bringing 
unprecedented conveniences into our lives and interactions, it is by no means 
equitable or sustainable.
The environmental challenges posed by this eruption are staggering. 
From high energy consumption and carbon emissions to burgeoning digital 
waste and unrestrained extraction of rare earth minerals and precious metals 
like cobalt for hardware, the price we are paying for digital progress 
is exorbitant.
What’s making matters worse is that its benefits are not fairly shared. 
Affluent citizens, corporates and countries with greater access to digital 
learning and skills, infrastructure and data stand to gain the most. The gap 
is widening for those entities with lesser digital resilience and bridging it is 
becoming more challenging every day.
Even as the ubiquity of digital grows, citizens lack a holistic understanding 
of issues around digital media engagement and protection of personal data. 
There is a lot of ground to be covered in terms of education and standards.
At Infosys, we are deeply invested in reimagining 
our digital future into a shared reality that 
everyone can adapt to with ease, and benefit 
from equitably. Our ESG Vision 2030 focuses 
on shaping and sharing solutions to tackle this 
global challenge. We have made significant 
progress on this path in fiscal 2021 and are 
happy to share with you the highlights of our 
efforts and their outcomes in this ESG Report.
We invite you to amplify our efforts.
Introduction

ESG REPORT 2020-21 
04
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Infosys ESG Report 2020-21
In October 2020, we launched our Environmental, Social and Governance 
Vision and Goals 2030. Our ESG Report 2020-21 presents the progress we 
made on our commitments and efforts for the same. The Report forms the 
basis of our Communication on Progress (CoP) with the UN Global Compact 
(UNGC) each year. Our disclosures showcase the maturity of our sustainability 
management system and reporting practices and address the growing 
interest and expectations of our global stakeholders across environmental, 
social and governance domains.
Reporting approach
This Report has been prepared in accordance with the  
GRI Standards (comprehensive) option. The reporting scope 
and boundary for our disclosures, unless otherwise stated, 
covers the operations of Infosys Limited and its subsidiaries. 
Since we are an information technology and consulting 
company, our solutions and services rely more on intellectual 
assets than on physical assets. Our supply chain interactions 
are primarily with regards to procurement of goods and 
services to support our operations. There are no changes 
in the organization and its supply chain from the previous 
year. The Infosys Annual Report provides information on our 
business strategy and financial performance and a summary 
of our business responsibility principles and practices. It 
also comprises the Infosys Business Responsibility Report, 
which complies with the mandatory listing requirement 
of the Securities and Exchange Board of India (SEBI) and is 
in line with the nine principles enunciated in the National 
Voluntary Guidelines on Social, Environmental and Economic 
Responsibilities of Business. The Corporate Responsibility 
microsite provides information on our E,S,G ambitions and 
progress. The microsite also hosts the websites of Infosys 
Foundation, Infosys USA Foundation, Infosys Science 
Foundation and Employee Volunteering.
Reporting suite 
Our ESG Report is part of a comprehensive suite of 
publications across economic, social and environmental 
parameters that provide transparency and information 
to our stakeholders.
Approach to materiality 
We have conducted materiality assessment to understand 
the priority issues for the Company and its internal and 
external stakeholders. The Report presents information 
organized around these priority issues. While deciding on 
the priorities for the company we were guided by the GRI 
Standard principles of materiality, stakeholder inclusiveness, 
sustainability context and completeness. We continuously 
refine our disclosures in line with the standard.
Assurance statement 
Our ESG disclosures are reviewed and verified internally by 
an independent group, namely, Corporate Certifications and 
Assessments. The Report is also assured by an independent 
external auditor, DNV GL Business Assurance India Private 
Limited, and their assurance statement is available in  
ESG Databook.
Read more on materiality assessment +
Read more +
About the Report
04
Infosys Annual 
Report 2020-21
Infosys ESG  
Databook 2020-21
Infosys Corporate Social 
Responsibility Microsite
Infosys ESG  
Vision 2030
Infosys Sustainability 
Microsite
Infosys Foundation 
Report 2020-21

ESG REPORT 2020-21 
05
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Making digital inclusion a universal reality
Infosys Limited is a global information technology leader in next-generation 
digital solutions, business consulting and outsourcing services. We work to 
enable clients across countries to make sense of rapid digital acceleration and 
simplify their digital transition. Our operations span 243 locations across 50 
countries with key locations in North America, Europe, Asia Pacific and India
259,619
employees globally
US$13,561 mn
total revenue
50 countries
in which we operate
96.2%
of our revenue came from 
repeat business
475
new clients (gross)
Read more on our complete suite of services and offerings +
ESG Committee
Our Board instituted an Environmental, Social and Governance 
Committee on April 14, 2021 to discharge its oversight 
responsibility on matters related to organization-wide ESG 
initiatives, priorities, and leading ESG practices.  
Kiran Mazumdar-Shaw, Lead Independent Director of the Board, 
is the chairperson of the ESG Committee. Independent Directors, 
Chitra Nayak and Uri Levine are members of the Committee. 
The ESG Committee is slated to meet periodically and guide the 
Board in discharging its responsibilities. 
We are working to cascade the ESG goals to our business leaders 
and chalking out a roadmap to achieve the same. Going forward, 
we will publish these goals and the progress made against them 
to the ESG Committee of the Board, on a quarterly basis. Read 
more in our Annual Report 2020-21.
ESG governance framework
In October 2020, we launched our ESG Vision & Ambitions 
for 2030. Our focus will be steadfast on battling climate 
change, conserving water and managing waste. On the social 
front, our emphasis will be on the development of people, 
especially around digital skilling, improving diversity and 
inclusion, delivering technology for good and energizing the 
communities we work in. We will also redouble efforts to serve 
the interests of all our stakeholders, setting the benchmark in 
corporate governance, ethics and transparency, data privacy and 
information management. 
Key business highlights for fiscal 2021
40
years in business
Corporate overview
The Board
ESG Committee
ESG Operations Council
“We are pleased to institute this new 
committee of our Board, focused on 
accelerating the integration of ESG 
factors into everything that we do as 
a business. As a progressive company, 
balancing financial return to investors 
with unwavering focus on being 
sustainable and socially responsible, 
will help us nurture a well-governed 
model to realize the many aspirations on 
our ESG roadmap.”  
 
Kiran Mazumdar-Shaw
Lead Independent Director of the Infosys Board and 
Chair of the ESG Committee

ESG REPORT 2020-21 
06
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Our world in digital acceleration
Dear Stakeholder,
Never before have we been tested for resilience as severely  
as in the past year, and yet here we are having delivered  
industry-leading growth, still serving our clients. That’s a 
testimony to the relentless perseverance of our employees  
and their unwavering focus on our clients.
As one-Infosys, through those tough months and weeks, we 
continued to prioritize our clients’ needs. This redoubled their 
confidence in us and led more businesses to entrust more of 
their strategic work to us. We were prepared, having invested in 
developing the right digital solutions – especially in areas like 
cloud, data and analytics - to accelerate their transformation. 
Our employees – digitally skilled and empowered to work in a 
distributed agile and remote mode - were ready to deliver too.
Sustainability is key to our strategy
With the global pandemic fast-tracking technology adoption, 
our responsibility as a business committed to the well-being of 
all our stakeholders dictated that we ensure the digital dividends 
reached everybody. We were keen to renew our commitment to 
be a well-governed, sustainable organization, with diverse talent 
engaged in an inclusive workplace, and executing community 
strategies for shared progress.
We published the Infosys ESG Vision for 2030. Impacted as we 
all are by threats to our natural ecosystems, increasing global 
traction on social issues and the need for all-round better 
governance, our ESG Vision focuses on our long-standing 
commitments in the areas of climate change, technology for 
good, diversity and inclusion, energizing local communities, 
ethics and transparency, data privacy and information 
management. 
In a culmination of action to combat climate change since 2008, 
Infosys also turned carbon neutral in 2020 - 30 years ahead of 
2050, the timeline set by the Paris Agreement and we remain 
carbon neutral in fiscal 2021. More recently, we also formed 
an Environmental Social and Governance (ESG) Committee 
of the Board to guide the Board in discharging its oversight 
responsibility on matters related to organization-wide ESG 
initiatives, priorities, and best practices.
ESG leadership is integral to our business
•	 In fiscal 2021, about 50% of our electricity consumption in 
India was met through renewable energy sources. Till date, 
we invested in 60 MW of solar photovoltaic (PV) capacity
•	 Since 2008, Infosys Foundation USA has reached over 
23 mn students and 1 mn teachers with our digital skilling 
programs across K12 schools in the US
•	 Over 1.2 mn students from India’s engineering 
colleges advance their digital skills on InfyTQ - our  
next-gen learning platform, as part of our social 
commitment to reskilling and facilitating job creation
•	 We were recognized by Ethisphere Institute, the global 
leader in defining and advancing the standards of ethical 
business practices, as one of the world’s most ethical 
companies for 2021 
Message from Chief Executive Officer & Managing Director
Why it all matters
The global crisis has exposed the vulnerability of humanity. While 
Infosys Foundation committed INR120 crore, (nearly US$16 mn), to 
COVID-19 relief in India and Infosys Foundation USA repurposed 
its Pathfinders Online Institute learning platform and made it 
available to all, we all need to do so much more to remedy the 
unsustainability of our ways. Our collective focus on decarbonizing 
the economy, creating equitable opportunities and building robust 
governance for a digital future needs to be strengthened. 
This is a challenge that will need all our collective humanity 
and ingenuity to tackle. At Infosys, we are fully committed and 
determined to play our part.
Warmly,
Salil Parekh
Chief Executive Officer & Managing Director

ESG REPORT 2020-21 
07
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Infosys ESG Vision: Shape and share solutions that  
serve the development of businesses and communities
The Infosys ESG Vision 2030 encapsulates our ESG responsibilities and 
commitments towards the planet at large, the people and our stakeholders 
within the communities they inhabit. We embraced ambitious goals and 
meticulous plans for environmental preservation and serving the interests of 
our stakeholders.
Influence on stakeholders
Impact on sustainable business performance
Medium
Water
Tech for good
Employee 
wellness and 
experience
Energizing local 
communities
Data privacy
Information 
management
Diversity and 
inclusion
Corporate 
governance
Enabling digital 
talent at scale
Climate 
change
Waste
Medium
High
Strong
Very high
Very strong
ESG priorities to build a sustainable digital ecosystem
The universe of our material concerns is complex and multi-layered and it qualifies the value we 
seek to create through our business. Within the domains of E, S and G, we are constantly defining 
the most crucial issues and preparing to address them. In 2020, we reviewed the progress 
made over the past decade on our ESG goals. We sharpened the lens for a more practical and 
comprehensive view. This helped broaden our ESG focus and rank our priorities in order of 
their importance to our business and our stakeholders, as observed through a data-driven and 
consultative exercise.
Our ESG Priorities

ESG REPORT 2020-21 
08
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Be a leader and get benchmarked for 
world-class corporate governance
Ensure the safety of 
stakeholder data
Uphold the digital trust of 
our stakeholders
Material topics
Material topics
Material topics
Environment
Social
Governance
Vision: Serve the preservation of our planet by 
shaping and sharing technology solutions 
Vision: Serve the development of people by shaping 
a future with meaningful opportunities for all
Vision: Serve the interests of all our 
stakeholders by leading through our core values
Climate change
Ambitions
Ambition
Ambition
Ambition
Ambitions
Ambition
Ambition
Leverage technology to 
support the transition to a 
low‑carbon world
•	 Maintaining carbon neutrality 
across Scope 1, 2 and 31 
emissions every year 
•	 Reducing absolute Scope 1 
and 2 greenhouse gas (GHG) 
emissions by 75%2
•	 Reducing absolute Scope 3 
GHG emissions by 30%3
•	 Engaging clients on climate 
actions through our solutions 
•	 Extending digital skills 
to 10 mn+ people, 
including employees, 
clients’ workforce, 
students, teachers and 
communities (2025)
•	 Delivering 33% of work by leveraging 
flexible/remote work options
•	 Creating a gender‑diverse workforce 
at Infosys, with 45% women
•	 Bringing interests of all 
stakeholders to the fore 
through our empowered, 
diverse and inclusive 
Board
•	 Building sustainable and 
responsible supply chains
•	 Adopting leading data 
privacy standards across 
all global operations
•	 Being recognized as industry 
leader in our information 
security practices
Water
Waste
Ambition
Ambition
Reduce our water 
footprint and enhance 
water availability in the 
communities where we 
operate
Reduce, reuse and recycle 
to minimize waste, 
including e-waste
•	 Maintaining 100% 
wastewater recycling 
every year
•	 Ensuring zero waste 
to landfill
Enabling digital 
talent at scale
Energizing local communities 
Facilitate skilling to ensure 
progress for all
Enable opportunities for 
communities locally
Ambition
•	 Empowering 80 mn+ 
lives via tech for 
good programs in 
e-governance, healthcare 
and education (2025)
Partner with society to 
harness the power of 
technology solutions in 
their everyday 
Tech for good
Diversity and inclusion
Corporate governance
Data privacy
Information 
management
Foster diversity and nurture inclusion
Ambition
•	 Facilitating best‑in-class employee 
experience and being recognized 
among the best employers in our key 
operating regions
Employee wellness 
and experience
Ensure fulfilling careers for 
our employees
1 Business travel, employee commute, and 
transmission and distribution losses 
2 Corresponds to 75% renewable energy 
usage globally. This will be measured 
annually against business-as-usual 
scenario
3 Measured against 2020 baseline
•	 Ensuring robust compliance 
and integrity practices
•	 Engaging with stakeholders 
through various channels 
and earning trust through 
transparent communication
Defining our ESG Ambitions 
In October 2020, we launched our ESG Vision and Ambitions for 2030.  
These serve as a point of reference for maintaining leadership and addressing 
global challenges proportionate to our capacities.
Our ESG Priorities

ESG REPORT 2020-21 
09
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Environment
Social
Governance
46.12%
of our scope 1 and 2 
emissions reduced 
against Business-as-
usual (BAU)(2)
>80 mn
lives empowered 
through Tech for good 
22%
women on the Board 
20+
projects executed 
for clients facilitating 
climate change actions 
Top Employers Global 2021 certification in 
20 countries across Europe, the Middle East, Asia 
Pacific and North America, as well as a Great Place to 
Work® certification in India and the US, and ranked 
by Fortune among the Best Big Companies to Work 
For™ 2021 in the US
38.6%
women in the 
workforce 
Minimizing
waste to landfill 
83.6%
absolute Scope 3(1) 
emissions reduced 
96.5%
of our employees are 
working remotely
ISO 27701 certified
Privacy Information Management System 
(PIMS), among the first few companies in 
the world to receive this accreditation
71%
of our spend is local (India) 
Carbon neutral
across Scope 1,2 and 3 emissions 
in fiscal 2021
2.02 mn
users are learning 
on Infosys Wingspan 
platform
Progress against goals
A year of making substantial progress
World’s Most Ethical 
Companies in 2021
Recognized as one of the
Top Employers and  
Great Place to Work 
Infosys is among
(1) Includes business travel, employee commute, upstream leased assets, 
waste and work from home 
(2) This corresponds to renewable energy usage against BAU

ESG REPORT 2020-21 
10
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Introduction
About the Report 
Corporate overview
Message from CEO and MD
Our ESG Priorities
Progress against goals 
Business continuity and 
social support 
Environment
Social
Governance
Business continuity and social support
Prioritizing employee well-being while 
ensuring business continuity
We have a strong Business Continuity Management Program (Phoenix) and 
robust policies in place to ensure seamless business continuity and utmost 
safety of our employees. The program’s structure and processes enabled us to 
operationalize formal response strategies and deploy them globally as early 
as in January 2020. 
Core response team
We formed a dedicated COVID-19 
core response team, chaired 
by our Chief Operating Officer 
(COO), with representation from 
all relevant internal stakeholders. 
A multi-level governance 
structure facilitated two-way 
communication between the core 
and local teams across regions, 
locations and client accounts. We 
are involved in constant liaisons 
with the government, regulatory 
authorities, airlines and hospitals 
to remain apprised of advisories 
and guidelines to manage 
operations and emergencies 
related to the pandemic at various 
locations. A dedicated helpdesk 
was set up to respond to queries 
from various stakeholders.  A 24x7 
Emergency Call Centre has been 
functional from the onset of the 
pandemic and 30,000+ calls were 
handled by the teams.
Approach to ensuring safety and seamless operations
•	 Modification of the WFH system
•	 Dedicated help desk
•	 InfyMe enhanced to report queries/
concerns, return-to-work booking 
through digital ID cards
•	 Telemedicine
•	 Seamless connectivity via 
secure laptops and desktops, 
with adequate information 
security controls 
•	 Logistics
•	 Increased bandwidth 
capacities for our data 
networks
•	 Collaboration platforms to 
enable virtual meet-ups and 
smooth workflow
•	 Employee guidelines on 
confidentiality, data privacy 
and cyber threats
•	 Enhanced 
medical insurance
•	 Tie-up with 
hospitals
•	 Virtual counseling 
and Ergonomics 
sessions
•	 Leadership messages
•	 Updated employee handbook
•	 Communication kits
•	 Resumption plan
•	 COVID-19 chatbots
•	 Monthly employee  
feedback surveys
•	 Work from home
•	 Travel-related
•	 Leave-related
•	 Immigration
•	 Insurance
•	 IT & Infrastructure
•	 Training process for 
campus joinees
•	 Liaising with 
service providers 
to enhance 
capabilities
Employees
Working 
from office
Tools
Remote 
working
Medical 
support
Policy 
changes
Communication
•	 Operational controls
•	 Physical distancing
•	 Self-assessment tools 
for employee wellness
•	 Contact-less 
onboarding for new 
joiners
•	 Digital and 
physical solutions 
to screen
•	 Scenario plans
•	 Legal adherence
•	 Safe commute 
initiatives
Read more on our ESG microsite +
Extending workplace 
innovations as solutions to 
our clients
We created the Infosys Return to 
Workplace, quick-to-deploy, enterprise-grade  
solution to enable our clients to ensure the 
safety and wellness of their employees in the 
new normal. During the course of the year, we 
expanded the solution suite rapidly beyond 
AI-driven thermal screening to offering in-office 
desk reservation, effective contact tracing 
through GPS, mobile bluetooth and BLE tags, 
health disclaimer and self-declaration tools, and 
workspace occupancy analytics. 
These solutions also factor in diverse workspace 
needs of the future and are offered at an ‘As 
a service’ pricing model. We are collaborating 
with manufacturing and retail customers on the 
suite’s dry run and testing the solution as part 
of their employee return workflows.
Beyond the curve
We foresee accelerated digitization of the 
workplace and have already embarked on a 
journey to create and explore technologies that 
will enable seamless return to work, leveraging 
applications like hot desking, digitized facility 
management, automated building operations, 
digitization of occupant health and safety and 
resource efficiency.
Read more on our Infosys Foundation Report 2021+

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Serve the preservation 
of our planet by 
shaping and sharing 
technology solutions.
In this section
Climate change	
12
Water	
18
Waste	
20
Adopt, invent and spread smarter ways to mitigate GHG 
emission, reduce energy consumption and manage water 
and waste. To make our planet stronger by consistently 
embracing clean tech in our operations and client 
solutions, thereby minimizing the impact on nature.

ESG REPORT 2020-21 
12
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Climate change: In the forefront 
of ecological transformation
Leverage technology to support the transition to a low‑carbon world 
We are focused on creating shared value within the business, for clients, local 
communities as well as the planet. Our approach is focused on environmental 
protection and enabling our clients on their sustainability journey. 
Educating our employees on sustainability
Committing to SBTi targets
Climate change and its ramifications like rising global 
temperatures, deteriorating air quality and contamination of 
our water bodies, are among the largest crises looming over the 
planet in recent times. At Infosys, we recognized the gravity of 
this issue early on and began focusing on climate action since 
2008, through energy efficiency, renewable energy and carbon 
offset programs.
We achieved Carbon Neutrality in fiscal 2020, 30 years ahead of 
the 2050 timeline set by the Paris Agreement, as a culmination 
of our decade long efforts in environment stewardship. We were 
carbon neutral for emissions within and outside(1) our boundaries. 
Our ESG Vision 2030 reinforces our commitment to climate action. 
We resolved to remain carbon neutral every year going forward.
We have aligned our climate change management process and 
reporting with leading global standards like GRI, TCFD and SASB. 
We continue to be on the CDP leadership quadrant for the fifth 
year in a row for our efforts in environmentalism.
Understanding the need for global and national action, Infosys 
participated as an Anchor company, in the Carbon Market 
Simulation exercise, initiated by the World Resources Institute 
(WRI). The exercise was aimed at understanding and evaluating 
corporate India’s readiness to enter carbon markets and align 
India’s efforts to the Paris agreement. The simulation will provide 
evidence-based sustainable policy recommendations to help 
India achieve its climate goals.
Our continuing advocacy in climate action comprises creating 
awareness through participation in various forums related to 
#GreenisthenewSwag is a continuous learning series 
aimed at strengthening awareness on making our 
ecosystems and lifestyles sustainable. Infoscions learn 
from best practices in environmental sustainability and are 
inspired to bring change in their lives and communities.
In fiscal 2021, we committed to science-based targets 
initiatives (SBTi) to validate our climate change targets 
in alignment with the Paris agreement’s goal of keeping 
temperatures well below 2oC scenario. 
Environment
low-carbon transition, water and waste management. We 
partner with thought leaders to enable policy reform, 
collaborate with academia to research and promote sustainable 
technologies and publish our work for awareness and wider 
adoption. During fiscal 2021, we became an industry partner for 
Solar Decathlon India, an innovation-based competition among 
post-graduate and graduate students from Indian institutions 
on next-generation solutions to address climate change in the 
buildings sector.
(1) excluding capital goods
Preserving and enhancing biodiversity, Infosys Mengaluru campus
Climate change risks and opportunity 
assessment in line with TCFD recommendations 
This year, we conducted our climate change risks and 
opportunity assessment based on the recommendations of 
G20 Financial Stability Board’s Task Force on Climate-related 
Financial Disclosures (TCFD).
Read more on ESG Data Book 2020-21 +
Ambition
•	 Maintain carbon neutrality across Scope 1,2 and 3 
emissions every year
•	 Reducing absolute Scope 1 and 2 greenhouse gas 
(GHG) emissions by 75%
•	 Reducing absolute Scope 3 GHG emissions by 30%

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Enabling work from home effectively has helped bring down our 
overall Scope 1, 2 and 3 emissions by about 46%1, while paving 
the way for a hybrid workplace of the future.
•	 With most employees working from home, we moved towards 
a revenue-based intensity tracking for our environmental KPIs 
as opposed to the conventional employee based intensity. 
Read more on ESG microsite +
Leading the low-carbon transition 
among communities and businesses
Preserving the planet for our future generations and operating 
sustainably remains pivotal to how we conduct business. 
Through our energy efficiency and renewable alternative 
measures, we were able to reduce and/or avoid emissions 
within our boundaries significantly. For emissions that remained 
beyond our control, we used the high-quality carbon offsets 
generated from our own projects to create lasting social impact.
Carbon neutrality
Approach to ensuring a carbon neutral world
(in tCO2e)
We are Carbon Neutral for fiscal 2021 for the 
second year in a row
The above was verified and assured against the 
PAS2060:2014 standard.
Read more on Carbon Neutrality Assurance +
•	 Pioneered solutions and services to help clients in their  
low-carbon transition
Business travel - 8,068
Employee commute - 4,717
T&D losses - 12,061
Upstream leased asset - 3,156
Waste - 127
Work from home - 64,634
Capital goods - 120,751
Fuel consumption - 3,374 
Fugitive emissions - 5,304
Global energy 
consumption - 68,673
Environment
Read more on ESG data book +
Where our emissions come from (290,865tCO2e) 
41.4%
22.1%
1.2%1.8%
23.5%
24%
3%
73%
2.7%
1.6%
4.1%
1.0%
0.04%
Scope 1
Scope 2
Scope 3
(1) for emission categories of our carbon neutrality

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Pillars of our carbon neutrality 
commitment
Setting benchmarks in operational 
efficiency
Over the past decade, we have been leveraging technology and 
knowledge to build and run some of the most efficient buildings 
and campuses globally. These campuses are designed to not 
only conserve energy and water, but also focus on treating 
waste responsibly. It is no wonder then that our campuses are 
synonymous with ‘living labs’ for clean technology.
              Energy efficiency
Our energy efficiency efforts involve optimizing operations, 
leveraging higher-efficiency equipment and eliminating 
wastage. Most of our energy consumption happens in our 
buildings. Efficient design of new buildings, deep green retrofits 
in existing buildings and operational excellence through smart 
automation were crucial in achieving energy efficiency. They also 
resulted in a reduction in energy demand, thereby significantly 
bringing down our operational costs. During fiscal 2021, we 
implemented over 15 energy efficiency projects across HVAC and 
lighting spaces. An important aspect of our energy efficiency 
program is smart automation, deployed across 30 mn Sq.ft 
of office space. Automation has enabled remote operations, 
optimization, valuable insight into equipment health and timely 
corrective action.
Our energy intensity (electricity consumption per capita) has 
seen substantial reduction. In fiscal 2021, with most employees 
working from home, the metric for energy intensity was revised 
from per capita to per mn $ revenue.
Energy efficiency
Renewable energy
Carbon offsets
Electricity intensity (MWh/US$ mn revenue)
FY19
23.6
FY21
13.0
22.4
FY20
Better lighting with lower energy
Phasing out pollutants
Concern
Lighting is the third-largest consumer of electricity 
in buildings after computers and air conditioning. 
Technological improvements owing to LEDs, improved 
electronics and better future design enable a significant 
reduction in lighting energy usage. 
Approach 
A major lighting retrofit in our Pune campus involved 
replacing 9,000 CFL-based light fixtures spanning 
1 mn Sq.ft space, across 4 buildings, with high efficiency 
LED lighting and motion sensors. We also responsibly 
disposed of the replaced CFLs through an authorized 
e-waste recycler. 
Outcome 
A reduction of 68% (~417 kW) was achieved on the 
connected electrical load, ~0.8 mn kWh is expected to be 
saved annually through this retrofit, with a payback of less 
than 3.5 years. The retrofit improved the lighting levels in 
the buildings, thereby enhancing employee comfort and 
experience. 
Concern
Some refrigerants in air-conditioners are harmful to the 
atmosphere due to their ozone-depleting and global 
warming effects. They are being globally phased out 
in accordance with the Montreal protocol. In India, the 
target is to phase out R-22, one of the most common 
refrigerants, by 2030. 
Approach 
We undertook an accelerated phase-out plan, where R-22 
air-conditioning units were replaced with new efficient 
systems and refrigerants that have zero ozone-depleting 
potential (ODP). These new refrigerants include R-410a or 
R-134a. Retrofit projects were taken up across locations 
and a capacity of 705 TR (cooling capacity) of R-22 based 
systems were replaced. 
Outcome 
This has enabled connected load reduction of ~268 kW, 
and an estimated 1.18 mn kWh of annual energy savings.
CASE STUDY
CASE STUDY
Remote monitoring of building systems and data centers
Environment

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Green buildings
All our buildings, new and old, follow the highest standards of 
sustainability so as to minimize our impact on the environment, 
while focusing on employee health and productivity.  In fiscal 
2021, ~1 mn Sq.ft of our new buildings were awarded the 
highest green building certification.
26 mn Sq.ft
of our workspace accorded highest level 
of green building certification
Office Building Energy 
Performance Index
Office Building Electrical 
Demand (Peak)
Office Building Water 
Demand
Office Building Envelope 
Heat Gain (Peak)
Office Building  
Air-conditioning coverage
Chiller Plant (Air-conditioning) 
Efficiency
Office Building Lighting 
Power Density
Fresh Air in 
Air-conditioning
75 kWh/Sq.m per year
3.5 W/Sq.ft built-up area
25 liter/person per day
0.75 W/Sq.ft Built-up area
1 TR of air-conditioning 
covers 750 Sq.ft
0.55 kW/TR
0.4 W/Sq.ft
100% fresh air
Infosys, Indore SDB – LEED Platinum certified building
Infosys, Hubballi SDB - LEED Platinum certified building
Infosys Office Building Standards
Environment
Read more on comparison of Infosys building standards with other relevant building standards +

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
               Renewable energy
We prioritise the shift in our processes to using energy sources 
that are virtually inexhaustible. This will enhance clean air across 
communities and result in zero greenhouse gas emissions. 
We commissioned the first solar photovoltaic (PV) plant at our 
Jaipur campus in fiscal 2011. Today, our installed capacity across 
locations is at ~ 60 MW, comprising on-site and off-site solar PV 
plants. The on-site solar PV plants include building rooftop and 
ground-mounted systems.
In fiscal 2021, ~50% of our electricity for our India operations 
were sourced from renewable sources, including electricity 
generated from our own solar PV plants and green power 
procurement. 
We are continuously working with governments in various states 
in India to facilitate the creation of  favorable policies so as to 
increase the share of renewables in our energy mix.
                  Carbon offsets  
Prioritising rural development
Given the nature of our operations, despite our best efforts in 
reducing/avoiding emissions within our boundaries, a sizeable 
emissions basket remains. These include emissions from business 
travel, employee commute, among others. While we can choose 
to offset these emissions through the purchase of carbon credits 
in the market, we opted to invest in projects that would provide 
larger social and economic benefits to communities. We invest 
and implement these projects on ground. 
We actively identify and work on projects in rural India that also 
have an emission reduction potential. Our primary intervention is 
the clean cooking space. This year, we added one new household 
biogas project in the Vidarbha region of Maharashtra. Today our 
project portfolio includes 9 carbon offset projects.
119,000
families reached through 
carbon offset projects as 
on date
~50%
of our electricity for our 
India operations comes 
from renewables
2,600+ 
jobs created  
as on date
Transforming lives across the indigenous 
Vidarbha settlement in Maharashtra
Our pursuit to identify community-based projects 
where we can make a difference through carbon offset 
initiatives took us to Vidarbha, the North-eastern part of 
Maharashtra, India. The agrarian distress in Vidarbha has 
long been among the most dicussed concerns  
in India. 
The Vidarbha region contributes to the highest share 
of Maharashtra’s forest cover and has a significant 
indigenous population. Our studies showed that over 
80% of these families still depend on firewood for 
cooking. The landholding pattern tells us that most of 
them were small and marginal farmers and owned cattle. 
This made it a perfect area for implementing a  
biogas-based carbon offset project. 
The project addresses critical issues in the  
region by: 
•	 Avoiding the use of firewood for cooking, thereby 
protecting the forest cover
•	 Avoiding methane emissions, which is 25 times more 
potent a greenhouse gas than carbon dioxide through 
the utilization of cattle manure in the biogas units
•	 Reducing the dependency on chemical fertilizers, by 
using the biogas slurry as ready manure for their farms
Solar plant in Sira, Karnataka
The project aims to provide clean cooking gas and  
smoke-free kitchens to 12,000 families. Also, organic 
farming practices were enabled. The project will create 
over 180 direct jobs and reduce the drudgery faced by 
women and children of the family.
Environment
YRA biogas project - Training in Vidarbha region
CASE STUDY

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Climate change is increasingly becoming an immediate and 
substantial threat to humanity’s development and prosperity.  
To avoid the worst impacts of climate change, we must transform 
– at speed and scale – the way our economies, businesses and 
communities work. Sustainability has become important for 
enterprises across industries. Indian Meteorological Department 
(IMD) reports that 62% of CXOs consider a sustainability strategy 
necessary to be competitive today, and another 22% thinks it will 
be in the future – a $1 tn+ market segment. As the expectations 
on corporate responsibility increase, and there is scrutiny on 
business operations, enterprises are recognizing the need to act 
on sustainability in a way that produces tangible outcomes. The 
good news is that when an enterprise takes sustainability as their 
purpose, they can increase growth and profitability, while also 
caring for the people and improving the planet on which they 
depend.
Experience that is enabling our clients
Over the past decade, we have leveraged technology to build 
and run some of the most efficient buildings and campuses 
globally. Campuses that conserve energy, save water and 
treat waste responsibly. Our campuses are ‘living labs’ for 
clean technology. Leveraging our expertise, we set up the 
Sustainability Practice Unit in 2020 with a mission to serve the 
preservation of our planet by shaping and sharing technology 
solutions. The practice works collaboratively with business units 
to scale technology-led solutions to tackle climate change. 
Our sustainability philosophy is about ensuring that our 
business, our clients’ businesses, and our ecosystems are all 
sustainable. Now, we are bringing our net carbon neutral success 
to sustainable offerings for our clients’ businesses, throughout 
the market. We have proven that we understand the metrics of 
sustainability and global reporting criteria.
A promising start to our ambition
In the first year of this journey, we completed 20+ projects 
facilitating clients in their transition to combat climate change 
through business-driven IT solutions around CCUS, energy 
storage, next-generation innovative and sustainable products 
and services, renewables, energy efficiency, brownfield 
modernization and transformation, clean energy generation and 
trading, as well as electric mobility. The coming year is an exciting 
one for us. We have many opportunities in the pipeline with 
a focus on energy, chemical, smart utilities, mining, transition 
to cloud services, predictive PLM, smart spaces, and circularity 
solutions for sustainable manufacturing, financial services, and 
consumer product retail.
Entering an MoU agreement with bp
We signed an MoU with bp to develop an integrated 
energy as-a-service platform to leverage our and bp’s 
diverse areas of expertise. While our digital capabilities 
will be used to manage energy assets, provide low-carbon 
power, heating/cooling, and mobility to campuses, 
driven by an AI-based digital platform, bp’s expertise and 
resources in renewable solar and wind together with 
gas for power, fuels, electric vehicle charging, battery 
swapping and advanced mobility solutions will be 
crucial. The integrated energy as-a-service offering will be 
piloted at our Pune campus, and later scaled to our other 
campuses, smart cities, and industrial and business parks.
Environment
Read more on our ESG microsite +
Engaging businesses in their 
low-carbon journey
Ambition
•	 Engaging clients on climate actions through 
our solutions
Read more +

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Water: Making concerted 
conservation and restoration efforts 
Reduce our water footprint and enhance water availability in the communities 
where we operate  
Water being a scarce and invaluable natural resource, we are strongly committed to 
its conservation through the 3R (Reduce, Reuse, Recycle) approach. We are a signatory 
to the CEO Water Mandate, since 2014. We are strengthening our water stewardship 
practices in our operations and extending our efforts to the community.
Our freshwater demand reduced considerably this year owing 
to remote working. This also resulted in reduced availability 
of treated wastewater to cater to our flushing, landscaping, 
and cooling tower requirements. However, we maintained the 
sewage treatment plants across our India campuses to keep 
them operational at low loads.
A comprehensive water management strategy devised to 
achieve water sufficiency. Water usage is reduced through 
demand side measures and 100% of the wastewater is recycled 
within our campuses in India.
Rainwater harvesting
Rainwater harvesting is an important part of our water 
stewardship goal. Rainwater harvesting tanks, recharge wells and 
artificial lakes are built in our India campuses to reduce external 
fresh-water dependency. Our campuses in India have 35 lakes/
ponds for rainwater harvesting with a holding capacity of  
~330 mn liters, and 370 injection wells with a potential to 
recharge about 18.5 mn liters of rainwater into the ground. 
Our efforts on rainwater harvesting have not only improved the 
local ecosystem within our campuses and reduced our water 
demand, they also had a positive impact on the surrounding 
communities by replenishing the groundwater table.
Bringing water intensity down
Our water intensity (water consumption per capita) has reduced 
significantly over the years. This year, we began tracking our 
environmental performance against $ revenue. This aligns to 
most standards that require data to be reported on revenue basis 
(like BRSR, CDP, etc.). This also allows comparison with our peers.
Some of the water conservation efforts in our Indian campuses 
include:
•	 Reducing landscape irrigation demand by advancing 
landscape planning with lesser grass cover, use of 
native species and continued development of irrigation 
infrastructure like automated irrigation, drip irrigation,  
among others  
•	 Used lamella clarifiers to filter and reuse backwash at our 
Mysuru campus, reducing freshwater requirement by 3%
We ensure that the wastewater we generate is treated in-house 
in the sewage treatment plants (STPs) that we operate at our 
large campuses and leased campuses in India. In 2 of our smaller 
leased offices, with limited space or lesser operational control, 
the wastewater is discharged into municipal sewers, which 
undergo further treatment. 
Rainwater harvesting pond in Infosys, Bengaluru campus
Rainwater harvesting pond in Infosys,Thiruvananthapuram campus
Environment
Ambition
•	 Maintaining 100% wastewater recycling every year
Water intensity (kiloliter/US$ mn revenue)
FY19
292.6
FY21
95.39
232.6
FY20

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Restoring Hebbal Lake and helping 
nurture biodiversity
Integrated water management
Concern
The Hebbal Lake in Mysuru spans 40+ acres and is in the 
Hebbal Industrial area. It has been home to many migratory 
birds. But gradually, the lake lost its glory to massive 
urbanization and continuous flow of sewage caused by 
residential and industrial establishments.
Approach 
We collaborated with the Mysuru administration to 
rejuvenate and restore the lake. The project involved 
de-silting, fencing lake boundaries, building a bund and 
walking path around the lake, together with, tree plantation 
and beautification of its surroundings. We set up a sewage 
treatment plant (STP) next to the lake to treat the wastewater 
entering the lake. The state-of-the-art STP with membrane 
bioreactor (MBR) technology and smart automation has a 
capacity to treat 8 mn liters per day and was commissioned in 
September 2020. The STP ensures that wastewater is treated 
to the highest standards, conforming to the Central Pollution 
Control Board norms, before being let into the lake. 
Outcome 
Today, the lake has regained its charm, with thriving 
biodiversity of flora and fauna, and is once again host to 
several migratory birds. It provides a perfect ecosystem for 
nature lovers.
Hebbal Lake rejuvenation in Mysuru is among the biggest 
lake conservation projects under the public-private 
partnership (PPP) model of Karnataka. The project serves as 
a benchmark for district administrations and governments in 
protecting lakes and treating wastewater effectively.
Infosys Crescent, our 10-acre campus located in Electronics 
City Phase-1, Bengaluru is a showcase for integrated water 
management. Water demand is minimized by measures 
like low-flow fixtures, dual flush toilets, pressure regulating 
valves and smart metering, this will result in about 47% 
savings during operations when compared with the 
National Building Code norms. 
A subsoil drainage system below the basement parking 
ensures no water pressure on the structure, thereby 
also collecting subsoil water for use in landscaping 
and cleaning. Rainwater from the terrace is collected in 
rainwater harvesting tanks and used for potable purposes. 
One-third of the freshwater requirement of the campus 
in monsoon months (May-October) is expected to be 
met through rainwater. Surface rainwater (from roads 
and landscape) is recharged into the ground through 
20 injection wells on the campus. All the wastewater 
generated in the campus is treated using an in-house 
Sewage Treatment Plant and the recycled water is used 
for flushing, landscaping and cooling tower makeup water 
requirement, making the campus a zero-discharge facility.
CASE STUDY
CASE STUDY
Hebbal Lake, Mysuru - Before rejuvenation
Hebbal Lake, Mysuru - After rejuvenation
Crescent campus, Infosys Bengaluru
Environment
CASE STUDY

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Social
Governance
Environment
Climate change
Water
Waste
Finding effective ways to manage 
and minimize waste
Reduce, reuse and recycle to minimize waste, including e-waste  
Our waste management approach is based on the philosophy of Reduce, 
Reuse and Recycle. We seek to uphold our ambition of zero waste to landfills 
through active minimization combined with technology investment in 
recycling and streamlining systems and processes. With our efforts,  
we contribute to a circular economy and convert waste to resource.
In-house treatment and practices
At Infosys, we follow a process of waste segregation at source 
through which the entire volume is treated or disposed in line with 
applicable legislative requirements. We established biogas plants 
and organic waste converters for food and garden waste, to be 
recycled on our campuses in India. The resultant manure is used for 
our campus landscape. The efficiency of the biogas plant is enhanced 
through automation, with the generated biogas offsetting the LPG 
usage in our food courts and helping avoid methane emissions from 
the waste. 
In fiscal 2021, we continued our efforts in identification and 
replacement of single-use plastics with alternatives. We focused on 
further segregating and disposing of mixed waste by identifying 
partners in India who could support us in disposal to authorized 
recyclers and ensuring that a greater percentage of the generated 
waste is recycled or treated and does not reach the landfills.
Another category of waste generated includes the semi-solid sludge 
from our STPs. This wet sludge contains semi-digested organic 
matter and a lot of moisture and pathogens, making it unsuitable for 
direct soil application. At a few campuses in India, we implemented 
solar sludge drying beds, that ensure the sludge can now be used as 
manure.
This year, the pandemic resulted in additional quantities of 
biomedical waste, including PPE kits, tissues, surgical masks, among 
others. We ensured segregation and disposal of the same in line with 
revised Biomedical Waste rules across India campuses.  
Waste management consulting services
We comply with applicable environmental regulations in the 
countries where we operate and have established management 
systems with ISO14001:2015 certification. The significant 
concerns identified in our practices as having an environmental 
impact include the following:
1.	Depletion of resources like power, water
2.	Waste generation and disposal
3.	Emissions that are part of our material aspects
We conduct environmental impact assessment studies for  
all new projects, wherever applicable, covering impacts related 
to air, water, social aspects and biodiversity, among others.  
No instances of monetary or non-monetary sanctions for non-
compliance or environmental grievances were reported to us in 
fiscal 2021.
Our campuses are built on government approved land in 
industrial zones and do not fall within or are adjacent to 
protected areas or high-biodiversity areas. 
Biogas plant at an Infosys campus
Read more +
Environment
Concern 
The world generates 2.01 bn tons of municipal solid waste 
annually, and the global waste management market is set to touch 
US$2.3 tn by 2027. On the bright side, Visiongain, an independent 
market research company, estimates that the waste-to-energy 
market can touch upwards of US$22.6 bn by 2030. 
Approach 
We are deeply concerned about this topic and our solutions 
to monitor and manage waste are powered by technology. 
Having developed and tested an array of solutions across our 
campuses, our Waste Management sub-vertical decided to take 
them to the market for Waste Management (WM) companies. 
We continue our efforts towards a circular economy by forging 
partnerships with organizations like the Ellen MacArthur 
Foundation. We help WM companies with digital solutions, such 
as dynamic routing, enterprise asset management, predictive 
maintenance, and IoT sensors to monitor segregation and 
compaction in bins and collection. 
Outcome 
Increasing volumes of waste can be managed with predictive 
modeling, which uses big data analytics. The workforce can be 
better managed with smart customer service, ticket addressing, 
RPA for invoice processing, smart garbage trucks, mobile 
solutions, and anytime, anywhere learning on Wingspan.
CASE STUDY
Environment compliance
Ambition
•	 Ensuring zero waste to landfill

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Serve the development 
of people by shaping a 
future with meaningful 
opportunities for all 
In this section
Enabling digital talent at scale	
22
Tech for good	
26
Diversity and inclusion	
27
Energizing local communities	
30
Employee wellness and experience	
32
We provide solutions and enable those we hire, those we 
work with and those around us, to not only live better, but 
also participate in progress for all. Technology is our way of 
doing good around us.

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Enabling digital talent at scale
Social
Developing and enhancing human skills and capabilities through 
education, learning and meaningful work are key drivers of 
economic success, individual well-being and societal cohesion.  
At Infosys, we believe investing in enhancing the digital skills 
of our employees and the community as well as supporting our 
clients’ in their efforts to digitally skill their workforce will create a 
huge force multiplier to leverage the world of opportunity that is 
unfolding before us.
Facilitate skilling to ensure progress for all  
Rapidly changing technologies are transforming the dynamics of the modern 
workplace. According to the World Economic Forum in its Future of Jobs Report 2020, 
new technologies and automation will create ~133 mn new jobs in 2022. These new 
roles will require a blend of technical, creative, and problem-solving skills. 
Integrated digital learning with 
Infosys Wingspan
Infosys Wingspan is a next-generation talent transformation 
solution crafted to help organizations accelerate their talent 
transformation journey. Based on open-source technologies, 
the cloud-first and mobile-first solution is designed to provide 
a seamless interactive learning experience that is accessible 
anytime, anywhere and on any device.
Infosys Wingspan provides best-in-class, curated content 
from multiple sources that learners can access to enrich their 
knowledge. Users are provided a personal and engaging 
experience, by creating their own ‘goals’, measuring ‘time 
Learners can test their competencies through diverse 
assessments and gain relevant certifications. Through this 
solution, leaders can drive impactful learning initiatives with 
insights gained from leveraging analytics, which help companies 
understand the learning trends within the organization and plan 
requisite interventions.	
With reskilling emerging as an imperative for employability 
in the industry, we also repurposed Lex and made it available 
to over a million college students in India via our InfyTQ 
application. It is available for clients and supports community 
initiatives, such as Headstart, Reskill & Restart and Infosys 
Pathfinders Online Institute, to name a few. 
client employees were engaged to meet their 
talent transformation needs through reskilling 
and continuous learning objectives in fiscal 2021
our employees have used Infosys Wingspan 
(known as Lex internally) 
since launch in April 2018
users on various learning platforms 
powered by Infosys Wingspan in 
fiscal 2021
2.02 mn
400,000
240,000
Ambition
•	 Extending digital skills to 10 mn+ people, 
including employees, clients’ workforce, students, 
teachers and communities (2025)
spent’ and creating a ‘learning history’. The solution comes 
with machine learning capabilities and provides tailored and 
relevant learning recommendations, while the AI-powered 
voice-enabled ‘learning assistant’ also offers guidance at all 
stages of the learning process. The connected and collaborative 
solution allows peer interactions and provides opportunities for 
collaborative and competitive learning.

ESG REPORT 2020-21 
23
External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Focusing on individual learner needs, we introduced innovative 
features to shape our employees’ unique learning experiences 
in fiscal 2021. We shifted focus from a standardized learning 
experience to a more personalized experience by providing a 
curated learning opportunity through which each employee 
peruses the modules in a different way, via role-based learning 
paths and channel-page specific learner groups. The learning 
culture was further strengthened during the pandemic because 
of the smart digital additions, including playgrounds to practice 
different technology areas without installing ancillary products, 
gamified learning pathways, quizzing features, specific channels 
and an integrated virtual meeting platform.
The platform is continuously evolving to offer best-in-class 
content options through a single interface. Along with in-house 
content, Lex also hosts third-party content from top vendors, 
such as Knowledge @ Wharton, Harvard Manage Mentor, 
e-Cornell and content partners, such as Learnship, GlobalEnglish 
for excellence in business communication and behavioral 
competency development.
Lex
Infosys Foundation program using LEX 
Infosys Foundation training program spans 16 to 19 
weeks and is designed to train entry-level engineering 
graduates who have been newly onboarded. It helps 
them transition from academics to the culture in 
corporations. Through our digital learning platform, Lex, 
we were able to seamlessly transition from residential 
training to online virtual trainings and assessments. 
Fresh graduates were trained on 40 specializations 
and released to production in fiscal 2021
12,800+
Number of training days
2,940,728 (days)*
Average number of training 
days for men
10.80
Average number of training 
days for women
12.28
Self-learning courses
1,800
Focus on employee skilling and re-skilling
*This table does not include training for contract staff.  All our contractors received 
training on Anti-Sexual Harassment, HSE and job-specific training, as appropriate to 
their role.
New features
One-stop shop – Channels
Ensures learners find all the required content on 
a subject in one place without the hassles 
of searching and identifying
Not one size for all – Adaptive learning
Promotes personalized learning experience 
catering to learner-specific needs
Quizzing – Konnect & Agon
Two quizzing tools to engage learners 
effectively in a light and fun manner
Simulations – Playgrounds
Practice and strengthen behavioral competencies 
with professional development playgrounds
Organized calendar – Schedulo
A calendar with a view to all trainings and 
events scheduled
Discussion forums
Encourages social learning with cohorts, subject 
matter experts and content authors
Fresh content – blogs
Upload fresh and current content and POVs 
instantly
Live Enterprise Platform – Meridian
An integrated platform that offers solutions 
related to process reimagination, workforce 
productivity, and virtual events
Social

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Infosys Headstart is our flagship intervention to empower 
people, communities, societies as well as students across India 
in the age group of 10-22 years as well as long-term learners. 
Infosys Headstart is powered by Wingspan and includes learning 
content developed by us and leading content providers that 
cover digital and emerging technologies and life skills. 
For a holistic learning experience, the platform has technology 
and soft skill playgrounds, programming challenges and social 
learning features. We have dedicated Maker Labs that are 
planned in major Indian cities to provide hands-on learning 
opportunities on emerging technologies. The platform was  
soft-launched for volunteer institutions in February 2021.
The next-generation digital platform was launched in February 
2019 and offers superior learning and engagement experiences 
for engineering students in India. InfyTQ is a free platform 
open to all engineering students in their third and fourth years 
across India. The platform encourages holistic development by 
imparting technical as well as professional skills training and 
helps them become industry ready. Graduates who clear our 
certifications through InfyTQ, will have access to opportunities 
with enterprises registered with the NASSCOM consortium, 
where we are playing a key role.
Community portals launched globally
Infosys Headstart 
InfyTQ
learners leveraged the 
platform within 6 weeks of 
its launch
40,000+
students registered on the platform
1.2 mn
academic institutions 
reached
150+
students took the first web-camera proctored 
qualifying exam for Infosys Certification this year
158,720
students engaged in the program 
virtually around the country in fiscal 2021
1,100+
The Infosys Internship program 
The program allows final year students across colleges of 
India, selected by us through campus recruitment, to work 
on a project, which is a curriculum requirement, as well as 
receive guidance and mentorship from our Subject Matter 
Experts (SMEs). Students also receive training to undertake 
the projects and handle their complexities.
Read more on the Infosys USA Foundation +
Social

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Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Infosys Pathfinders Online Institute was launched in 2019 by 
Infosys Foundation USA, for expanding access to computer 
science and maker education in K-12 public schools across the 
US. It supports hands-on learning through the #InfyMakers 
awards competition. Ten organizations were recognized this year  
for their efforts to improve maker-centered learning.
Wingspan Academy was launched in 2020 for candidates across 
the US, as a platform designed to enhance one’s knowledge 
of the latest industry-relevant technologies. The participants 
receive these benefits without financial or exclusivity obligations 
and at no risk.
It is a dynamic learning platform to learn and collaborate with 
like-minded peers and stay connected with our company. 
The key learners include people impacted by the pandemic, 
global college students, teachers of computer science and maker 
education in K-12 public schools.
We launched Reskill & Restart in July 2020, as an innovative 
solution to reskill the American workforce and fulfil their 
employment needs following COVID-19. The solution is powered 
by an Infosys-led consortium, leveraging Infosys Wingspan 
to create a free, online platform, connecting employees 
and employers, while also providing necessary training for 
jobseekers. The consortium is helping our talents in their 
transition from traditional jobs across various industries and 
work streams to digital and operation jobs of the future.
We believe in imbibing the value of continuous learning among 
our employees. Our large network of Infosys Alumni leverage Lex 
to learn contemporary skills. Employee Resource Groups enable 
our teams to build strong informal networks and relationships for 
support during career transitions. 
Pathfinders Online Institute
Wingspan Academy
Reskill & Restart
Managing transitions 
students reached by the Infosys 
Foundation USA, since inception in 2008
learners on the academy 
portal in fiscal 2021
teachers reached by the Infosys 
Foundation USA, since inception in 2008
K-12 teachers trained through 
Pathfinders Online who will collectively 
reach 45,000+ students by the next year 
23 mn
7,000
active users 
as on fiscal 2021
960
career streams 
introduced
18
courses as on 
fiscal 2021
560
1 mn
700
Social
Read more on the Infosys USA Foundation +

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Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
With everything becoming software driven, there arises an 
opportunity for us to conceptualise, build and roll out cloud 
native platforms and solutions using emerging technologies that 
bear significant impact at a social scale.
Tech for good
Partner society to harness the power of technology solutions 
in their everyday 
The new normal has compelled teams into a remote work situation. 
Cloud as well as digital, technology-led solutions and platforms 
have enabled businesses and governments to remain resilient.
Education
Over the last year, as governments all over the world grappled 
with the pandemic and looked for innovative solutions within 
governance, healthcare and education spaces, Infoscions 
proactively volunteered and contributed to societal solutions, 
under the aegis of  Tech for good goal.
We are working with the Government of India and supporting 
large digital platforms in the direct and indirect tax domains, 
while also partnering with the Governments of USA and Australia 
in supporting their modernization programs.
Apthamitra – We collaborated closely with the government of 
Karnataka in developing and rolling out the Apthamitra mobile 
and web application, contact centre solution and backend 
services in association with a consortium of partners.
Extending solutions for eGovernance, 
Healthcare and Education
eGovernance
Healthcare
calls were handled by the 
helpline between May and 
November of fiscal 2021
users availed the application
calls were made to reach 
out to the state citizens 
with a focus on  
infection-prone sections
650,000
125,000
175 mn
Read more on CrushCovid RI +
Read more on Reskill and Restart  +
Read more on InfyTQ  +
We believe that technological advancement has maximum 
societal impact and the initiative will focus on making an impact 
across the 3 key segments of:
•	 eGovernance      •    Healthcare         •    Education
Core focus areas of the program
Read more +
Solutions for Indian government’s 
CoWIN app
In the ‘Grand Challenge for Strengthening CoWIN’ 
organized by Ministry of Electronics & Information 
Technology (MEITY), our vaccination platform team has 
been shortlisted for supporting two areas of the solution, 
viz., Token and Queue Management and AEFI/AESI 
Reporting and Monitoring.
lives empowered through Tech for good
80 mn+
Social
Ambition
•	 Empowering 80 mn+ lives via Tech for good 
programs in e-governance, healthcare and 
education (2025)

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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Diversity and inclusion
Our business-led diversity and inclusion efforts are championed 
through Diversity Councils across geographies and business 
unit levels. Diversity goals are a part of the corporate scorecard 
and helps measure our business leaders’ contribution. Diversity 
Councils comprise members from business and enabler functions, 
who work under the leadership of a Diversity Council Head. 
Periodic reviews of diversity and inclusion metrics and programs 
enable teams to enhance the effectiveness of their efforts.
•	 Our Human Rights Statement provides the broad framework 
to ensure respectful and dignified treatment of our 
employees with no tolerance towards acts of human rights 
violations or abuse.
•	 Our Supplier Code of Conduct enables us in managing and 
addressing concerns on sustainable business practices within 
our supply chains and enhances the effectiveness of their 
efforts.
We are a UNGC signatory and are supporting the protection and 
elevation of human rights in accordance with the following:
Diversity Councils
A well-defined governance 
framework
Signatory to UNGC
Abide by UN 
Universal Declaration 
of Human Rights
Abide by ILO Declaration on 
Fundamental Principles and 
Rights at Work
Signatory to UN Women’s 
Empowerment Principles 
(WEP)
Founder member of WEF 
Partnering for Racial Justice 
in Business
Abide by UN Guiding 
Principles on Business 
and Human Rights
Member of Australian 
Network on Disability 
(AND)
Signatory to UN Fair & 
Equal (LGBTI Charter 
for Business)
Read more +
Social
Foster diversity and nurture inclusion 
Diversity and inclusion is key to building a balanced and inspired workforce. 
Our anti-discrimination and anti-harassment policies apply to everyone in  
the company, including employees, clients and suppliers. 
Ambition
•	 Creating a gender-diverse workforce at Infosys 
with 45% women
Code of Conduct
We swear by a Code of Conduct and Ethics, communicated to 
employees worldwide. Equal opportunity and fair treatment are 
an essential part of this Code, along with ensuring equal pay for 
equal work and an environment free from discrimination and 
harassment. We focus on performance of employees irrespective 
of race, color, religion, disability, gender, national origin, sexual 
orientation, gender identity, gender expression, age, genetic 
information, military status or any other legally protected status.

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Our ambition is to have 45% women in our workforce by 2030, 
and we are committed to provide a safe and positive work 
environment to all employees. A signatory to UN Women’s 
Empowerment Principles (WEP), our efforts on gender diversity 
in the workplace emphasizes the participation of women in 
technology, management and leadership. Our workplace policies 
and investments focus on learning and development and specific 
interventions for women in navigating their personal and 
professional life.
In fiscal 2021, 7,097 men and 4,731 women availed parental 
leave. A strong return to work post- maternity program has 
ensured 92% women returning to work and 88% continuing in 
their professional journeys with us after 12 months of resuming 
work. Read more about our Return to Work post Maternity 
interventions here. 
NASSCOM partnership programs: We sponsored 400 
of our women employees for the Women Wizards Rule Tech 
(W2RT) program in fiscal 2021. The program is designed to skill 
10,000 women in the Indian industry on new and emerging 
technologies and is led by 120 of our mentors and 12 of our 
technology gurus.
For NASSCOM’s Tech4All learning program, we sponsored 
500 women this year. A collaboration with Confederation of 
Indian Industry (CII) to enable women to network with a larger 
community of professional women in the country through 
workshops, seminars, learning sessions and mentoring programs.
Closing the gender gap
Women-centric initiatives
Parental leave for employees
women in the workforce in 
Infosys Group
of the ESG Committee 
of the Board comprise 
women
of the Non-Executive Board 
members are women, i.e. 2 
of 9 members
women at the leadership 
level across Infosys Group
38.6%
66%
22%
10.8%
Read more +
#IamTheFuture: It is a program by Infosys Leadership Institute 
to train women for leadership roles. The program accelerates 
the readiness of women leaders, strengthening the pipeline 
and fostering an inclusive ecosystem and culture. Designed 
as a year-long program running till fiscal 2022, in partnership 
with Stanford GSB, #IamtheFuture program provides holistic 
development opportunities for our women leaders globally.
We do not differentiate our compensation offering to 
employees (basic salary and remuneration) based on 
gender or any other diversity in background, in any of 
the locations where we operate. The remuneration is 
based on the role of the employee and total years of work 
experience.
Read more on Pay Parity for EU +
Social

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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Our Code of Conduct governs our inclusion strategy, a key tenet 
of which includes respecting each other and creating an equal 
opportunity workplace that ensures equal pay for equal work 
and a discrimination- and harassment-free work environment. 
This is irrespective of race, color, religion, disability, gender, 
national origin, sexual orientation, gender identity, gender 
expression, age, genetic information, military status or any other 
legally protected status.
As a signatory to the UN Standard of Conduct for Businesses 
on Tracking Discriminations against LGBTQIA+ people, we 
encourage and maintain an inclusive workplace for members 
of the LGBTQIA+ community. We launched an enhanced Health 
Insurance Plan for our employees based in India, which covers 
partners (same-sex, domestic, civil) as dependants, gender 
conformation surgeries, among others.
The enhanced Health Insurance Plan for employees includes 
coverage for surrogacy, egg freezing procedures and mental 
health therapy.
Empowered Employee Resource Groups (ERGs) are helping bring 
a change in organizational mindset. Besides creating a  
broad-based understanding of diverse groups, they help 
organizations craft inclusive workplace policies and practices, 
enabling everyone to bring their best selves to work and 
participate fully. ERGs also reflect local and geo-specific diversity 
dimensions.
We formulated focused initiatives in hiring, retention and 
accessibility of our physical and virtual infrastructure to support 
those with disabilities. We launched the Accessibility Lab as a 
treasure trove of learning resources, expert talks and simulations, 
which are contributed to by a network of accessibility experts to 
build awareness and skills on digital accessibility for our software 
engineers.
Infosys’ Accessibility Testing Tool (iATT) was listed as one of the 
w3.org’s recommended tools. iATT is an intelligent accessibility 
compliance analyzer with a robust rules-engine and exhaustive 
features that enable intuitive data to reach accessibility analysis.
Fostering inclusion
Safe space for the LGBTQIA+ community
Recognitions from around the world
Employee Resource Groups (ERGs)
Supporting people with disabilities
nationalities
people with disabilities 
(voluntary disclosures)
fiscal 2021 rating in Corporate 
Equality Index for LGBT inclusion 
from 80 last year
153
620
95
Read more +
Read more +
Read more on our D&I initiatives +
Champion of Inclusion 
Award of Working Mother 
& AVTAR Most Inclusive 
Companies Index 2020
Social
Silver Award Excellence 
in Diversity and 
Inclusion, 2020
Top 10 Working Mother 
and AVTAR Best 
Company for Women in 
India in 2020

ESG REPORT 2020-21 
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Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Enable opportunities for communities locally  
A pandemic-induced remote work situation has given rise to a new hybrid 
work model with employees working from premise as well as remotely.  
Our experience of partnering some of the biggest global companies during 
the crisis is helping us re-engineer our approach to work.
We are leveraging insights derived from studying about 150,000 
of our employees executing over 2,500 projects around the 
world, and putting in place 25,000 project documents and 20,000 
work tickets between August 2019 and August 2020. We focused 
on understanding the impact of remote working on productivity 
and made efforts to improve it. We continue to apply this 
learning to finetune our work model producing continuously 
improving outcomes for our clients. 
We managed remote working well during these unprecedented 
times. Our focus remains on tailoring offices to serve us better in 
the new normal, creating better social cohesion and rethinking 
leadership strategies as we navigate a hybrid working model.
A key pillar of our social strategy is localization. We believe 
that client proximity comes with diverse benefits and helps 
deliver agile digital transformation. We will continue to invest in 
localizing our workforce in various geographies.
We find that the way to quickly and successfully scale high-tech 
talent is to meet people where they are. While our business 
is driven by talent with digital skills, our strategy relies on 
building a holistic recruitment pipeline that extends beyond 
traditional computer science graduates. We have over 25,000 
full-time employees focused on ever-changing technological 
advancements and delivering service excellence to our clients 
24x7. Through our US localization strategy, 69% of our workforce 
is locally hired. We hired over 6,000 new employees in fiscal 2021. 
We recruit from a diverse set of disciplines, and train graduates 
from both two-year and four-year colleges. However, we are 
also working with displaced and furloughed workers who have 
an aptitude for STEM and help them develop new skills, which 
will allow them to seamlessly integrate themselves back into 
the physical workplace after the prolonged period of working 
remotely.
While some people do not have formal technical training, they 
possess the drive to learn new skills and meet the demands of 
the digital economy. These budding learners need access to the 
right training and our model provides new employees with up 
to 12 weeks of immersive training to prepare them for the 
digital future.
Recruiting diverse talent for building tomorrow’s enterprise 
means attracting people who bring with them a diverse set of 
ideas, backgrounds, talents and perspectives. This, in turn, helps 
Community collaboration efforts
Localization
Including local talent in the learning curve
create more diverse solutions and products for our clients. Some 
of the many partnerships we engaged with over the past year 
include the following:
•	 Abilityjobs
•	 FairyGodBoss
•	 National Business and Disability Council
•	 National Society of Black Engineers (NSBE)
•	 RecruitMilitary
•	 Society of Hispanic Professional Engineers (SHPE)
•	 Women of Color STEM Conference
full-time employees 
is in the US
of our workforce in  
the US is locally hired
>25,000 
69%
women Infoscions were 
honored with the Rising 
Star and All-Star awards at 
the Women of Color STEM 
Conference in 2020
32
of our workforce is working from home and 
continuing to deliver client value
96.5%
Read more +
Social
Energizing local communities
Ambition
•	 Delivering 33% of work by leveraging flexible/
remote work options

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Bringing opportunities to the community
Crushcovid RI
Pathfinder Online Institute
In the US, we set up six technology and innovation centres in the 
following regions:
The Infosys Foundation USA was founded in 2008 to expand 
computer science and maker education to K-12 students and 
teachers across the United States, specifically working to increase 
access to communities that are traditionally under-represented 
in these fields. Through its programming, the Infosys Foundation 
USA crossed a pivotal milestone of reaching over 1 mn teachers 
and 23 mn students since its inception.
The pandemic has resulted in lockdown and quarantine 
situation across the globe and the governments are thus leaning 
towards technologies that could help them track the number of 
affected people to restrict further spread. In association with the 
Government of Rhode Island, we developed a contact tracing 
solution to help people and state officials slow down the spread 
of COVID-19 while protecting citizens’ privacy. This mobile app 
and the location-based services platform helped government in 
contact tracing, identifying hot spots and reporting the same. 
This solution also assisted the state in reopening businesses 
while reducing community transmission. We also conceived 
a mobile application that enables the health department to 
monitor a citizen’s health by using their location data, with the 
citizen’s consent. This has been crucial in helping the people of 
Rhode Island follow required health and safety guidelines.
To reach the K-12 community in the US, which had largely 
pivoted to remote learning, the Infosys Foundation USA 
expanded the newly launched digital learning institute to 
provide computer science and maker education programming 
and resources for students, teachers and families.
These centers differentiate our expanding localization efforts by 
helping us move away from the conventional hub-and-spoke 
talent model, with the hubs primarily anchored in our India 
development centers, to a network talent model – building  
in-market talent pools, closer to our clients to deliver and deploy 
digital solutions in co-creative cycles of agile development. We 
are bringing to our fold local talent – beyond freshly graduated 
engineers. Such recruitments include customer experience 
designers and graduates from liberal arts backgrounds and 
community colleges – who can serve the various dimensions of 
our clients’ digital agenda. Beyond leveraging this talent pool, we 
share with our clients our entire talent value chain – recruiting, 
training and even refactoring their human resources, essential for 
them to scale digital and navigate their transformation.
Our six technology and innovation hubs will focus on sector 
alignment and partnerships with universities and community 
colleges. In Arizona, we will partner with Arizona State University 
and Maricopa Community College. In Indianapolis, Indiana, we 
Innovation centres
Read more +
Read more on the platform +
Read more on Reskill & Restart +
1.	Indianapolis IN
2.	Richardson TX
3.	Providence RI
4.	Hartford CT
5.	Raleigh NC
6.	Phoenix AZ
will partner with Indiana State University and Purdue University. 
In the Dallas Fort Worth area in Texas, we will partner with 
University of Texas at Dallas. In Raleigh, North Carolina, we 
will collaborate with North Carolina State University and Wake 
Technical Community College. In our Connecticut Hub, we will 
collaborate with University of Connecticut and Trinity College. In 
Rhode Island, we will partner with Rhode Island School of Design 
and Community College of Rhode Island as well as eCornell 
University to name a few. We will also launch a campaign to 
recruit from Historically Black Colleges and Universities (HBCUs) 
to include Black and minority talent. We are now constructing 
the Infosys US Education Center in Indianapolis to train our 
employees and those of our clients. This campus will be 
operational later in 2021.
users on the app 
since launch
100,000
1
2
6
5
3
4
Social

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Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Employee wellness and experience
Creating shared goals for our teams with virtual employee 
connect platforms, the pillar focuses on manager engagement, 
quick-start onboarding and a common engagement platform.
iEngage: This is an effective platform to inform, inspire and 
build a happier workplace. It helps us drive vertical engagement 
between employee and unit leadership. A manager or leader can 
use this application to schedule events, invite employees and 
track actions identified during such events. Employee feedback 
and responses are gathered through this platform. It also  
focuses on talent aspiration management and has 
communication forums.  
QuickStart: An immersive and integrated onboarding 
experience for our new lateral joiners, this platform focuses 
on building safe and agile workplace environment, drives 
collaborative platforms and intelligence, establishes trust and 
psychological safety through peer and manager coaching as well 
as mentoring. It also strengthens our social capital by developing 
a sense of connection through affinity and resource groups.
Pulse: This employee engagement mechanism collects 
employees’ perceptions on areas that really matter to them. 
Employees are polled every quarter through a real-time micro 
feedback format to get their sentiments on the company 
culture, resilience and value proposition elements. Over a lakh 
employees participate each year and we have been able to 
collect this feedback and provide insights to managers and HR 
personnel through personalized dashboards. All managers and 
HR personnel can view employees’ anonymous feedback from 
their respective teams/units, which enable them to engage their 
teams better and address any concerns. At an organization level, 
these insights helped us improve our key talent and business 
outcomes, such as employee well-being, productivity and 
organization culture during the remote work environment.
Manager enablement and engagement playbook:  
We launched a comprehensive engagement playbook for 
managers, focusing on various mechanisms and levers of 
engagement to promote team building and drive purposeful 
collaborations virtually. Manager enablement through 16 virtual 
cohorts, 84 digital stories and 5 executive leadership interactions 
focuses on effectively managing remote teams. This year, 5,000 
events were conducted across 57 unique learning formats.
Connect
lateral joiners could quickly 
start their assimilation journey 
on the QuickStart platform 
since deployment in fiscal 2021
1,250
employees participate in  
Pulse each year
>100,000
satisfaction rate 
achieved on 30th day 
of onboarding with an 
uptick in engagement
93%
overall employee 
satisfaction score
71%
Driven by digital growth, our focus has been on coaching, 
reskilling and enablement through collaboration opportunities. 
We work to accelerate careers for high performing talents with a 
performance management framework in place.
Collaborate
Social
Ensure fulfilling careers for our employees 
In the hybrid working model, new norms of 
employee experience and engagement have 
emerged. Engagement now means sharing a 
Vision and purpose within teams, for psychological 
safety and trust, effective team goals and 
recognition of hard work.
Adapting to the changes in work pattern, due to COVID-19 
pandemic, we renewed our Employee Engagement Framework 
- ‘5C’ for employees, managers, and leaders.  ‘5C’ engagement 
framework elevates employee experience and well-being and 
keeps their spirits up during testing times. 
Facilitating best-in-class 
employee experience
Connect
Collaborate
Culture
Celebrate
Care
Communications through the virtual set up, has a renewed 
focus on employee well-being. #MoveForward is our signature 
employee value proposition with focus on innovation, career 
development, learning and experience. We believe, every 
company must differentiate itself by offering a great employee 
experience. We create meaningful engagement touchpoints 
across the employee lifecycle, including activities from hiring to 
separation for a refined employee experience.
PowerTeams: We created short and specific team intervention 
modules with concerned project as the nucleus. 
The objective is to enhance the effectiveness of project teams, 
with a participative, human-centric approach.
Ambition
•	 Facilitating best-in-class employee experience and 
being recognized among the best employers in 
our key operating regions

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Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
To create a ubiquitous reward culture in the new world of work 
and augment employee experience, ‘Celebrate’ focuses on 
timely, frequent, specific, inclusive, innovative and value-based 
appreciation.
RISE recognition framework: RISE is a unique foundational 
framework that aligns our core values and positively influences the 
workplace morale, driving desired behaviors through Real, Instant, 
Specific and Exciting (RISE) rewards. It also offers a centralized reward 
snapshot, leaderboards, peer recognition and social recognition. 
Rewards are available through learning and diverse career experiences 
as also through platforms for creative contributions.
Infy Ikigai: The pandemic brought forth a stark decline in the 
work-life balance for employees, higher stress levels due to 
disproportionate number of meetings and no days off, managing 
the dual responsibilities of work and household, especially in case of 
women employees. As a response, we conceptualized an initiative 
‘The Infy Ikigai’, emphasizing the importance of stepping away from 
the physical and mental demands of everyday lives and focusing on 
taking care of oneself.
Awards for Excellence (AFE): Excellence is an integral component 
defined in our core values. To recognize employees who pursue 
excellence, the Awards for Excellence (AFE) was institutionalized 
in 1995 and in the silver jubilee year Infosys Awards for Excellence 
remains our largest rewards and recognition platform for employees. 
HALE: Our Health Assessment and Lifestyle Enrichment program 
helps build and sustain a healthy and productive workforce 
by promoting health and well-being, ensuring safety, and 
encouraging work-life balance.
Celebrate
Read more +
A special task team came together to implement social 
outreach during the pandemic with participation from 
Pune Infoscions, Pune DC team, Sparsh - a healing 
touch and Infosys Foundation. The initiative took a 
comprehensive approach to identifying the needs of the 
communities most impacted by COVID-19, prioritizing 
based on impact, mapping key beneficiaries and 
delivering through various partners. A fundraiser was 
conducted with contributions from both Pune Infoscions 
and beyond. The results were gratifying. We supported 
44,500 people and the Balewadi COVID-19 Care Center 
with 300 beds, while providing online education support 
to five community schools reaching out to 1,000+ children 
in this academic year.
Employee volunteering
Sparsh - a healing touch
Key highlights of the program
meals served to 
44,500 people
raised by volunteers 
from Infosys Pune DC
6 lakh
INR 53 lakh
at COVID Care centres 
and ventilators and 
medical equipments were 
provided to hospitals
300 beds
safety gears for health 
workers and the police
1.8 lakh
Zilla Parishad schools 
enabled on e-learning
5
We are a people company that is driven by technology and our 
employees are our most valuable assets. Our employee care focus has 
comprehensive programs to address concerns on employee health 
and the impact of work stress on our employees and their families. 
With the uncertain times often inducing anxiety among employees, 
there was a renewed focus on specific interventions this year.
Care
Social

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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
With the world around us changing at break-neck speed, the 
culture of the organization must evolve to adapt to the changes. 
While each of our employees plays a key role in defining the 
collective culture of the organization, the core principles are 
based on the value system that we have nurtured over the 
years. Our focus on management enablement, C-LIFE values and 
sentient live enterprise define how we drive our culture.
C-LIFE: Our core values are Client Value, Leadership by 
Example, Integrity and Transparency, Fairness, and Excellence 
(C-LIFE). These are the key drivers of our culture and act as our 
commitment to stakeholders – employees, customers, investors, 
regulatory bodies, partners and the community around us. We 
emphasized the importance of life and C-LIFE with focused 
virtual initiatives, such as C-LIFE Superheroes series, Lex channel, 
interactive video quizzes and competitions, podcasts,  
among others.
Manager Code: We conceptualised the manager code 
(Code M) with 7 principles. A flip-book with enablement kits, 
leader blogs, manager enablement sessions, inspiring stories 
of ‘Awesome Bosses’, communication tool-kits to manage the 
pandemic were some of our stand‑out interventions.
InfyMe: The platform provides digital native mobility solution 
and computational design principles through a mobile-first 
approach. It helps employees with first-hand information and 
access to systems and processes from any place at any time. The 
application has transformed employee experience in the remote 
work environment with an accessible and secure ecosystem. The 
platform is now deeply ingrained within our culture and helps 
reimagine employee experience with hyper-personalization.
Employee Resource Groups (ERGs): They are the active 
agents in helping organizations craft inclusive workplace policies 
and practices, such that everyone can perform to their potential 
and stay motivated. ERGs also reflect local and geo-specific 
diversity dimensions of our way of life.
Our HR Compliance team is responsible for ensuring compliance 
adherence and assurance across our global operations. As part 
of this assurance program, we monitor and track compliance 
obligation. Periodic internal audits/checks are conducted to 
validate correct implementation of these policies, processes and 
systems, which ensure sustained adherence. Some of the key 
obligations are translated into policies, processes and systems. 
The employee benefit offerings are designed keeping local 
regulations in mind and market positioning that we want to offer 
in any local market. 
•	 Any policy that has significant impact on employees is 
communicated to them at least 30 days in advance as a 
practice. Where we have guidance from local regulations on 
consultation period, we follow the same. Relevant CBAs, at an 
industry/country level, and their applicable terms are  
maintained
•	 We operate with a strong sense of corporate social 
responsibility, and in all the countries of our operation, our 
employees are paid salaries and wages which are above the 
minimum living wage
Culture
managers were 
enabled on compliance, 
performance management 
and team engagement
people managers 
were recognized
600+
500+
Read more +
Infosys values: C-LIFE
Our values are the source of our entire code and an ethical backbone. 
Clear and simple, our values are the foundation of everything we do 
and they are encapsulated in the acronym C-LIFE.
1.	 Client value
	
To surpass client expectations 
consistently
2.	 Leadership by example
	
To set standards in our 
business and transactions 
and be an example for the 
industry and ourseives
3	
Integrity and transparency
	
To be ethical, sincere and open in 
all our transaction
4.	 Fairness
	
To be objective and  
transaction-oriented, and 
thereby earn trust and respect
5.	 Excellence
	
To strive relentlessly, constantly 
improve ourselves, our teams, 
our services and products to 
become the best
Social

ESG REPORT 2020-21 
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Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
As workplaces and workspaces transform around us, individual 
and collective well-being has emerged as a focal point.
of working taking front stage, the future points to the needs 
for creating virtual environments that nurture and harbor the 
concept of co-exist, co-create and collaborate. To enliven this 
idea our objective is to create an environment that is conducive 
for individuals to work together, seamlessly.
Macro Environment: The focus here is on driving the 
programs centrally and integrating the pieces of the puzzle. 
Conceptualising policies and programs keeping the user at the 
center, for an impactful well-being experience is an imperative 
for organizations to succeed.
The core areas changed for us following the pandemic. However, 
one thing that stayed constant was making well-being an 
integral part of an employee’s and their family’s everyday lives.
Employee health and well-being 
driving a culture of wellness
HALE: This was our response to ensuring the maintenance of 
highest standards of employee health and well-being. HALE is a 
non-monetary benefit extended to all Infoscions. It is recognized 
as the best internal brand with great recall and participation and 
consistently helps in meeting business objectives as a  
highly-acclaimed engagement tool, that is winning many 
industry awards as well.
 
 
Maintaining employee well-being  
during the pandemic 
Through our concerted efforts, our employee well-being 
rates reached an all-time high of 91% among employees 
across locations, even with the virtual setup. The sense of 
connectedness stands at 88% because of the ability of different 
teams to come together and collaborate with each other 
emotionally. We successfully touched the lives of 150,000+ 
employees through 431+ initiatives, where we witnessed a 
three-fold increase in employee participation virtually. The 
key focus for us was mental health, where we conducted 150+ 
interventions, last year.
Renewed focus areas
We created three aspects essential to shaping employee 
experience, which led them to diverse offerings:
Self-Help: The first circle emphasizes providing our employees 
the right tools and resources for them to take charge of their 
well-being. We created an ecosystem that enables our employees 
to make self-help a way of living.
Micro Environment: We observed that two of the foremost 
reasons for employees to come to work are - the teams that they 
are part of and having a best friend at work. With the hybrid ways 
Self Service
Online Tools
Chatbot
Managers
Support
Alliances
Digital
Policies
Teams
Communities
Experience
Micro 
Environment
Macro 
Environment
Key achievements
Our HR - Employee Relations team ranked #1 
for Excellence in ER practices by Employers’ 
Federation of India
Recognized as the 2017 Platinum Healthy 
Workplace by Arogya World. We were among the 
top 12 companies to be conferred the award
Finished at #12 in Health in the AVTAR Best 
Companies for Women Score Card in India among 
250+ companies that participated
Ranked second in Safety in the AVTAR Best 
Companies for Women Score Card in India among 
250+ companies that participated
91% score on Employee Pulse feedback for  
well-being in the year 2020
Read more +
Social

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
A safe and positive work environment is what we want to be 
associated with and in keeping with this philosophy, we envisage 
an open-door policy. Employees can access several forums where 
they can highlight matters or concerns faced at the workplace. 
This is achieved through a well-established and robust  
grievance resolution mechanism comprising ‘resolution hubs’. 
The Anti-Sexual Harassment Initiative (ASHI) and the Hearing 
Employees and Resolving (HEAR) networks are designated as 
redressal forums for sexual harassment and workplace-related 
complaints, respectively. Resolution hubs adhere to the principles 
of natural justice, confidentiality, sensitivity, non-retaliation and 
fairness while addressing concerns. The concerns are handled with 
sensitivity and are redressed and closed in a timebound manner. 
A detailed investigation process ensures fairness for all involved, 
with an opportunity to present facts and any material evidence.
We are a signatory to the UNGC and supports the protection and 
elevation of human rights in accordance with the UN Universal 
Declaration of Human Rights, the UN Guiding Principles on 
Business and Human Rights and the International Labor 
Organization’s Declaration on Fundamental Principles and Rights 
at Work (the ILO Declaration). Our strong and well-articulated 
Code of Conduct and Ethics, communicated to employees 
worldwide helps us achieve these goals. All our operations are 
subjected to human rights review and our employees are trained 
in human rights policies and procedures . 
Occupational Health and Safety
Policies to protect
Upholding human rights
Read more +
Read more +
Read more +
Ensuring safe consultations for 
employees from their homes with 
Telemedicine
Need
The looming pandemic and its psychological 
ramifications necessitated alternate mechanisms for 
employees to consult doctors. Hospitals were inundated 
and the fear of contracting COVID-19 discouraged people 
to go for in-person consultations. Our Occupational 
Health Centres OHCs worked relentlessly to ensure 
support to employees utilising the services of our medical 
staff in OHCs. With patient consultations dwindling due 
to remote working, the idea of  Telemedicine-based 
consultations was born.
Approach 
There was quick turnaround in identifying partners to 
facilitate remote consultation. A comparative analysis of 
the services available in terms of sustenance capability, 
coverage scope, ease of use, security features and 
data privacy requirements were undertaken, and 
the appropriate tool was singled out for roll out. We 
successfully commenced Telemedicine consultations for 
our employees and are steadily adding more features. 
Outcome 
Employees utilized the services from the day of launch. 
While the consultation count took time to accelerate, 
enhanced communication and introduction of 
physiotherapy services, in addition to the experience and 
competence of our doctors contributed to augmenting 
the number. The resurgence of the second COVID-19 
wave in India resulted in a deluge of consultations.
Our Health, Safety and Environmental Management System 
(HSEMS) is certified to ISO 45001:2018 standard l. The scope of 
HSEMS includes all activities, which are a part of our operations 
and employees working for and on behalf of us, including 
deputees at client sites. Safety and well-being of our employees 
is accorded the highest priority.
Health, Safety and Environmental (HSE) 
Policy
This Policy enunciates our philosophy and commitment towards 
management of key HSE aspects. Well-equipped Occupational 
Health Centres are established at our campuses in India with 
physiotherapy facilities, as well. All relevant norms are ensured 
including competent medical staff being provided by the 
hospitals who are associated for operations of the OHC and physio 
centers. Health risk assessments are conducted, which enable 
identification of areas for specialist consultations/interventions.
Social
CASE STUDY

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
Our career avenues and skill-based ecosystem aligned to our 
Career Mosaic help equip our people, engage them in their 
careers, and enable our enterprise to win in the playing field for 
talent disruption.
Building stronger career 
trajectories
As our lodestar for the digital future, Digital Quotient shows 
employees the pathways to establish a strong foundation for 
their future and builds our overall organizational resilience. 
It acts as a personal guide for individuals working to master 
digital technologies and multi-disciplinary skills and innovate to 
deliver exceptional customer experiences, while advancing in 
their careers. We brought the DQ framework to life, enabled on 
mobile and communicated extensively to employees to change 
perceptions around careers.
Our initiatives to build digital expertise include skill tags in 
digital, core and domain skills in emerging digital, consulting 
spaces and industry verticals. These tags signify competence in 
digital or core service technology or domains. Employees can 
skill up and step up with tag proficiency; increasing knowledge, 
experience and expertise in the tag. Skill tags confer a unique, 
job level-agnostic, skill-based career architecture as well as 
We enabled 200,000+ InfyMe users to access their Digital 
Quotient and career avenues on the go, as part of our digitization 
strategy, through Learning & Careers on InfyMe. This helped 
enhance employee experience, bringing the world of work onto 
mobile and unrestricted by work hours, spaces, systems. The 
application has a personalized UI, view of all career and learning 
needs, facilitating reduced search across multiple systems.
Technology Manager and Specialist Tags help our mid-level 
(manager) career employees specialize in technology and 
techno-domain areas. These tags will eventually lead to new-age 
career paths and specialist careers viz. a capability-based Digital 
Specialist stream to enable business impact-linked growth for 
digital technology consulting experts who command premium 
with clients.
Sales focused Learning and Experience initiatives were launched  
including Synergy a virtual onboarding program, Insync learning 
cohorts, and SkillUp a unique certification based program in 
partnership with Cornell University
The Accelerated Early Careers program for entry-level employees 
offers fast-tracked growth and choice between three career 
avenues. Program participants can develop enhanced ability 
and are offered movement to specialized/niche work areas 
and automatic entry to bridge programs. Earlier progression 
and promotion and a differentiated experience build higher 
engagement and advance employee aspirations.
Digital Quotient
Skill tags
Careers on mobile
Specialist tags
Salesflex
Accelerating careers
F.L.U.I.D stands for Faster Staffing, Larger Supply Pool, 
Unrestricted Access to Jobs, Intelligent Alerts and Algorithm, 
Democratized Open and Transparent. It enables managers to 
self-staff their team with an instant access to digitally skilled 
talent. It also enables fluidity in careers for employees by helping 
them move to higher order skills or work with re-skilling and 
associated mobility.
As digital reskilling gains momentum, digital jobs are becoming 
more mainstream. To harness the full potential of this change 
in our work and workforce, F.L.U.I.D. – our Internal Talent 
Marketplace promises fluidity in the demand and talent supply 
value chain by connecting skills to opportunities in real time. 
FLUID is set to bring in a radical shift for job creators seeking best 
talent for their demands.
F.L.U.I.D. Talent Marketplace
incentives. This can be achieved by completing learning paths 
and certifications and gaining 6 months of experience in the ‘skill’ 
area. A total of 4,144 Infoscions bagged skill tags spanning the 
new and emerging technologies.
Social
of reskilled employees were aligned 
to digital projects in fiscal 2021
66% 
Bridge Program
This program is a step towards fulfilling the aspiration of 
employees and providing avenues for bridging the skill gaps to 
realize their career goals.
1,000 employees cleared the Bridge program and 491 received a 
role change in fiscal 2021

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Enabling digital talent at scale
Tech for good
Diversity and inclusion
Energizing local communities
Employee wellness and 
experience
Governance
The Performance Management process is designed to cater 
to individual employee needs and allows for ‘performance 
and development’ conversations between manager and team 
members, around the employee’s past performance and future 
development. For managers and teams, the performance 
assessment cycle is annual whereas for leaders and sales it is 
bi-annual. The thought-through process is supported by our web 
and mobile application called iCount, that enables employees 
to update progress against their goals on a regular basis and 
receive feedback from managers, clients and colleagues to gain a 
holistic view of their performance
Performance management
•	 Awarded Fortune Best Big Companies to Work 
For™ 2021 in the USA
•	 Certified by the Great Place to Work® Institute as a 
Great Place to Work® in India, for the period between 
March 2021 and February 2022
•	 Ranked among India’s Coolest Workplaces by 
Business Today and Taggd
•	 Recognized among LinkedIN Top Companies in 
India for 2021
employees underwent performance 
appraisal in fiscal 2021
100%
Social
Recognized among the best employers in our key operating regions
•	 Ranked among top 5 in 4 regions and 14 countries by 
Top Employer Global 2021
•	 Honored with a Glassdoor Employees’ Choice 
Award, recognizing the Best Places to Work in 2021 in 
Canada
•	 Certified as a Great Place to Work in the US in  
May 2020

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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
Serve the interests of 
all our stakeholders by 
leading through our core 
values
In this section
Corporate governance	
40
Data privacy	
41
Information management	
45
We set new standards on how to act right and do more. 
We lead the way with respect and vigor in our solutions, 
in our corporate policies, throughout our value chain and 
across the industry.

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
Governance
Be a leader and get benchmarked for world-class corporate governance  
We are committed to defining, following and practicing the highest level of corporate 
governance across our business functions. Our corporate governance reflects our 
value system, which encompasses our culture, policies, and relationships with our 
stakeholders. Integrity is at the heart of our values-driven governance culture, which 
helps gain and retain the trust of our stakeholders.
Corporate governance
Leading with integrity
We are recognized as one of the World’s Most Ethical 
Companies by Ethisphere Institute, US in 2021. We 
are one of the only four honorees in the Software and 
Services Industry globally and one of only three honorees 
in India. We were distinguished for our undiluted 
commitment towards integrity and making value-based 
decisions. The recognition additionally spotlighted us in 
areas of ethics and compliance, diversity, governance and 
social initiatives.
ESG risk management
A strong independent and diverse Board leadership ensures the 
deployment of effective corporate governance throughout the 
corporation. Independent Board Committees engage through 
the year to conceive industry-leading governance practices.
Read more +
Our Integrated Enterprise Risk Management (ERM) framework 
encompasses our strategic, operational as well as legal and 
compliance risks. Environmental, Social and Governance risks are 
an integral part of our ERM risk register. We consider risks faced 
by our stakeholders - employees, customers, vendors, society, 
regulators and investors and the impact on them, while framing 
our risk responses. During fiscal 2021, the risk office played a key 
role in helping us navigate the health and economic crisis, in 
systematically identifying, assessing and managing primary and 
secondary risks, to ensure the smooth delivery of services to our 
customers, transparent communication with stakeholders, and 
a responsibility to ensure employee safety and health. Our ERM 
framework enables a systematic and proactive identification and 
management of risks. It functions as a decision-support system 
and enables the effective allocation of resources based on risk 
assessments and prioritization.
A comprehensive Environmental, Social and Governance (ESG) 
risk assessment was conducted as per our ERM framework 
to identify key risks for achieving ESG Ambitions 2030. Areas 
of risk assessment included identifying a detailed roadmap 
for achieving ESG goals, actions taken to achieve the goals, 
periodic governance, tracking goals to closure and disclosure 
of information relating to ESG performance. Key risks assessed 
include diversity, digital skilling, remote working, data privacy 
risks, information management, climate change risks, among 
others. The management of key risks is essential to achieving our 
organizational strategy, growth and profitability.
Risk governance
The highest governing body for risk management in the 
organization is the Board Risk Committee for overall risk 
governance and a subcommittee to govern cyber security risks. 
Our risk governance hierarchy includes councils at various levels, 
Read more in our Annual Report +
which will enable bubbling up of critical risks to appropriate 
levels in the organization.
We have a structured governance mechanism to communicate 
the critical concerns of stakeholders to the highest governing 
body, for review and due action. A 9-layer governance structure 
was adopted to monitor and report risk and risk mitigation 
activities, including those of ESG.
Ambition
•	 Bringing interests of all stakeholders to the fore 
through our empowered, diverse and inclusive 
board

ESG REPORT 2020-21 
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Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
We recognize that suppliers are valuable stakeholders in our 
business ecosystem. Our Responsible Supply Chain Policy 
categorizes our suppliers in three segments: people, services 
and products. Our ability to identify, assess and mitigate supply 
chain risks helps us ensure a more sustainable one. Considering 
its impact on our value creation model, we work to eliminate 
real or potential risk exposure to supply chain performance. 
The framework identifies risk across the supplier processes - 
pre-contract and evaluation, contract execution, ongoing and 
post-exit.
Prudent barrier to entry
Engaging for a sustainable 
supply chain
Supply chain governance
As part of the pre-contract and evaluation stage, we perform 
exhaustive due diligence of suppliers in the areas of sanctions, 
corruption, financial crimes, litigations and ESG issues at the time 
of on-boarding and periodically thereafter, with the help of a 
third-party tool. This assessment covers compliance, information 
security, physical security and sustainability, based on the type 
of vendor. Risk-based audits of selected suppliers are conducted, 
and we take stringent action against non-compliance.
Our approach is to progressively engage with our suppliers to 
inculcate responsible business practices in the entire supplier life 
cycle. In India, we have launched several awareness programs 
across our campuses for our contract workforce on subjects, 
including our values and Code of Conduct, anti-discrimination, 
anti-sexual harassment, wages, benefits, health and safety and 
emergency preparedness. These sessions are also conducted in 
vernacular Indian languages like Kannada, Tamil, Telegu, Hindi, 
Marathi and Malayalam.
A strong governance process and independent checks support 
regular quarterly audit of contract staff, in accordance with 
various labor laws, including Minimum Wage Act; Payment of 
Wages Act; Payment of Bonus Act; Employee State Insurance 
(ESI) Act and Public Provident Fund. Grievances are addressed 
through appropriate mechanisms available to contract staff to 
safeguard their interest.
Our Supplier Code of Conduct is administered to all key 
suppliers. Our agreement with vendors includes a mandate to 
comply with local laws and regulations. We expect our suppliers 
to support and respect internationally proclaimed human rights 
guidelines. Our contracts have appropriate clauses and checks 
to prevent the employment of child labor or forced labor in 
any form. We also provide forums, where suppliers can voice 
their concerns and issues. All suppliers are required to sign our 
Supplier Code of Conduct. 
Local suppliers
Our centralized procurements are in India, but we engage with 
local suppliers on local needs across geographies. The proportion 
of spending on local suppliers (in India) was nearly 71% in 
the year. We did not have any significant actual and potential 
negative human rights and labor practice impacts in the supply 
chain.
were assessed for social and environmental impact. 
248 suppliers were identified as having significant social 
and environmental impact. They were reviewed through 
our internal processes in consultation with business 
stakeholders and our legal team. The services of one 
vendor was terminated as a result of this assessment 
process.
1,587suppliers
contract staff
21,668
new suppliers in our people and 
services categories in fiscal 2021
728
Governance
Ambition
•	 Building sustainable and responsible supply 
chains
Responsible supply chain

ESG REPORT 2020-21 
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Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
We believe governance and ethics represent the cornerstone of 
a strong, stable and sustainable organization. We strive to ensure 
that our performance is driven by integrity and transparency, 
and our partnerships are driven by trust and empathy.
Integrity and compliance
We implemented the code of conduct and comply with global 
statutory requirements. We also ensure compliance with 
obligations to the Securities and Exchange Commission and  
the NYSE. 
Our Code of Conduct and Ethics policy complies with the legal 
requirements of applicable laws and regulations, including 
anti-bribery, anti-corruption and ethical handling of conflicts 
of interest. It highlights expectations from our employees, 
as collected from interactions with them on an annual basis. 
Additionally, employees of certain departments, based on the 
internal risk assessment, are imparted a more comprehensive 
training on the Anti-bribery and Anti-corruption Policy (ABAC). 
Training sessions are held for the Board and senior management 
on key regulatory developments. Our business partners 
acknowledge and comply with the Supplier Code of Conduct, 
which covers the ABAC policy. 
As on date, there are no cases of bribery and corruption filed 
against us. The Code of Conduct is signed off by the Board and 
the Office of Integrity & Compliance is the custodian of the Code 
of Conduct.
Strong processes and practices
The Employee Code of Conduct and the Supplier Code of 
Conduct accounts for mandatory internal declarations from 
employees and suppliers, among others, in case of any 
conflict of interest, which are then assessed, and appropriate 
mitigation measures are implemented. There are strong internal 
mechanisms and processes to ensure that any proposed 
charitable contribution and sponsorships are done only for 
legitimate purposes and to a bona fide recipient. 
Intellectual property
We are constantly generating IP assets and translating these 
into offerings for our clients. Our IP framework adopts a two-
pronged approach of value enhancement and risk mitigation. 
Our IP policy strengthens our research efforts, by incentivizing 
inventors through rewards at various levels. We aim to 
contribute to scientific progress and leverage the processes and 
methodologies claimed in our patents for our differentiated 
services and products that enhance value for our clients. We are 
an active member of the Open Invention Network, Open Chain 
Project, GPL Co-Operation Commitment and Enterprise 
Ethereum Alliance.
IP assets translated into 
client offerings
66
patent applications
24
trademarks registered
58
patents granted
9
Governance
Read more on Innovation in Annual Report 2021+
Ambition
•	 Ensuring robust compliance and integrity 
practices
We are using a robust Compliance and Integrity Plan (CIP) to 
proactively monitor 2,500+ laws and regulations that apply 
to our operations across 67 countries and translate them into 
30,000+ compliance actions.
Policies, such as the Whistleblower as well as Anti-Bribery and 
Anti-Corruption (ABAC), along with the presence of a strong 
grievance redressal body help us maintain an uncompromising 
stand on value transgressions. Our business partners 
acknowledge and comply with the Supplier Code of Conduct, 
which upholds the ABAC policy. There are no significant fines and 
non-monetary sanctions for non-compliances with laws and/or 
regulations in the social and economic areas.

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
Anti-corruption
Code of Conduct and Ethics training
All our employees and governance body members are trained 
on the Code of Conduct and Ethics. We have a Smart Awareness 
Quiz, which includes training modules that employees are 
mandatorily required to take up every year to renew their 
commitment to the Code of Conduct and Ethics. 
The Anti-Bribery & Anti-Corruption (ABAC) policy we follow 
sets our position on bribery and corruption in detail, which is 
reviewed by the Audit Committee of the Board and Management 
at regular intervals. Our whistleblower mechanism reports 
unethical behavior, actual or suspected fraud, or violation of the 
Company’s code of conduct and ethics.
Bribery and corruption risks are identified periodically and 
the criteria used includes units/departments, location and the 
Corruption Perception Index (CPI) of countries, among others. 
Training sessions are held for the Board and senior management 
on key regulatory developments, including anti-bribery 
regulations. Employees are provided various levels of training on 
anti-bribery regulations and our Anti-Bribery Policy. Our business 
partners acknowledge and comply with the Supplier Code of 
Conduct, which covers the ABAC policy. As on date, there are no 
cases of bribery and corruption filed against us.
Risk assessments are undertaken across all regions and entities 
and 100% of our operations are assessed for risks related to 
corruption. Given the nature of our business, one ongoing 
critical area is third-party service providers engaged for liaising 
with government licenses/approvals and we are working on 
strengthening our processes in this area.
Anti-competitive practices
We have an organizational policy to address the anti-competitive 
practices that may adversely affect our competitiveness. 
We circulated easy guidelines on best practices to relevant 
stakeholders in order to create awareness. There have been no 
legal actions taken against us for anti-competitive behavior,  
anti-trust and monopolistic practices.
We engage with our stakeholders to build powerful connections. 
Our communication tools help us in regular engagement. We 
map expectations and set global benchmarks to connect with 
different stakeholder groups. 
Read more on our microsite +
Governance
Ambition
•	 Engaging with stakeholders through various 
channels and earning trust through transparent 
communication

ESG REPORT 2020-21 
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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
Data privacy
Rethinking the design
Compliance measures
Aligned with global protocols
Data privacy governance framework
Ensure the safety of stakeholder data  
In the hyper-connected digital world, data privacy has emerged as an important 
dimension of human rights. Significant changes in the privacy threat landscape is 
expected, with increasing adoption of emerging technologies such as AI, IoT, Big 
Data, that bring rich dividends for consumers and society at large.
In keeping with the need to make privacy an integral part of 
application development, ‘privacy by design’ has been taken up 
as a strategic initiative. This initiative is focused on embedding 
privacy as a culture while designing solutions. Our engineers 
are being equipped with both knowledge and a reusable 
components repository to reduce dependency on testing to 
ensure privacy. Keeping in view the large-scale personal data 
processing involved, we make use of tools and technologies to 
institutionalize data privacy practices and controls across the 
enterprise.
Data Privacy Impact Assessments are conducted for every new 
process or whenever there is a change in the existing process, 
which involves processing of PII/SPI. Over the years, the growing 
awareness and education on data privacy among stakeholders 
has contributed to a more robust process. We complied with all 
applicable data privacy regulations in fiscal 2021, in building 
applications, platforms, or while executing client projects, by 
introducing appropriate privacy safeguards. 
We make every effort to protect the personal information 
that comes under our purview. Our data privacy compliance 
framework is the convergence of international best practices, 
client-prescribed requirements and applicable data privacy 
regulations across geographies. We are among the first few 
organizations globally, to have our framework certified with ISO 
27701 privacy information management standard.
In fiscal 2021, there were 43 incidents involving customer data 
and none of them had any substantial material impact. There 
were no substantiated complaints received concerning breaches 
of customer privacy from outside parties and regulatory 
authorities.
•	 Independent audits are carried out periodically by CCAT and 
external bodies to validate the effectiveness of data privacy 
controls deployed
•	 Regular Senior Management reviews ensure the oversight 
required
Read more on Privacy notice +
Read more +
Governance
At Infosys, we constituted the data privacy function over a 
decade ago and it is an independent business enabling function 
that directly reports to the Board to ensure its autonomy.
Ambition
•	 Adopting leader data privacy standards across 
global operations
•	 Deployment of tools to 
prevent data breaches 
•	 Integrate DP controls into 
client delivery projects
•	 Self-help guidelines for 
functions to promote 
privacy compliance
•	 Enhancing awareness with 
privacy awareness quiz 
•	 Automation of Privacy 
Impact Assessments
•	 Strengthen compliance on 
cross-border data transfers 
•	 Embedding Privacy by 
Design 
•	 Automated data privacy 
controls
Data privacy management framework
Strategic objectives
Sources of 
non-conformities
Sources of 
continual improvements
•	 Audit findings  
(internal/external)
•	 Customer complaints and 
feedback 
•	 Incidents
•	 Technology change
•	 External benchmarking 
surveys
•	 Feedback from 
senior management/
interested parties,  
ex: DPC
•	 Process simplification

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External Document © 2021 Infosys Limited
Infosys – a ‘Live Enterprise‘
Environment
Social
Governance
Corporate governance
Data privacy
Information management
Information management
Approach to cybersecurity
Cybersecurity has been an important issue for corporations 
of all sizes due to the ever-growing number of cybersecurity 
breaches, resulting in financial as well as data loss, and 
reputational damage. Cyber crimes are becoming more and 
more sophisticated, professional and extremely lucrative. We 
recognize that multi-fold increase in attacks globally, increased 
cost of compliance. Overarching regulatory mandates, 
emerging technologies and more have made cybersecurity 
a must-have for organizations in all industries, sizes, and 
geographies; and in this regard being proactive and well ahead 
of the curve is key. Our `secure by design’ integrated approach 
is key to our cybersecurity program and addresses growing 
expectations from stakeholders.
Cybersecurity management and reporting
Cybersecurity requires participation from all spheres of the 
organization— senior management, information security 
practitioners, IT professionals and users. We designed and 
deployed engagement and enablement strategies for our 
stakeholders to equip them appropriately.
As a final level of defence, we undergo many internal audits 
as well as external attestations and audits in a year at an 
organization level (ex: SSAE-18, ISO 27001) as well as client 
account audits to assess our security posture and compliance 
against our obligations on an ongoing basis. There were no 
material cybersecurity incidents reported in fiscal 2021.
Innovations and service offerings
•	 We have a portfolio of cybersecurity service offerings and 
solutions to strengthen our capability. In the last financial year, 
we made huge progress in the Cyber Next modules like Cyber 
Intel, Cyber Scan, Cyber Hunt, Cyber Central and have also 
onboarded customers to these solutions and platforms.
•	 We have strong strategic partnerships with over 25+ global 
partners to help enhance and strengthen our cybersecurity 
solutions.
Industry recognitions
We continue to remain a global leader in emerging 
technology and an early adopter of best practices and 
sustainable measures.
Read more +
Governance
Uphold the digital trust of our stakeholders  
We are a global leader in technology services and consulting. As the custodian of customer’s and other 
stakeholders’ information and information assets, it is our prime responsibility to ensure an effective 
cybersecurity program. Our `defense in depth’ philosophy deploys several layers of controls to ensure the safety 
of our data, as well as our clients’ data.
Ambition
•	 Being recognized as industry leader in our 
information security practices
•	 In the endeavor to serve our customers with assured digital 
trust, we built several POVs and collateral with the help of our 
highly professional SMEs.
•	 We have a global network of seven Cyber Defense Centers 
spread across EMEA, US and APAC, and a strong set of 
innovation hubs and integrated platforms

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Contact:
For queries related to sustainability 
disclosures
ARUNA C. NEWTON 
Associate Vice President
Tel: 91 80 2852 0261
Email: arunacnewton@infosys.com