Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Corporate Social 
Responsibility Report 2021

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Table of contents
1 CEO Statement.........................................................................................................................3
1.1 Our organisation...............................................................................................................4
2 Corporate Social Responsibility at ALE ..............................................................................5
2.1 Our commitment to help make the world a better place.......................................5
2.2 Our people, culture and global community...............................................................5
2.3 Our approach to sustainability, our products and the environment....................9
2.4 Our governance and compliance...............................................................................10
3 Substantiation........................................................................................................................11
3.1 UN Global Compact........................................................................................................11
3.2 EcoVadis ...........................................................................................................................12
3.3 Policies and actions........................................................................................................12
4 About this report...................................................................................................................13

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
1 CEO Statement
While sustainability is a relatively new term, sustainable practices have been at the heart of Alcatel-Lucent 
Enterprise from our origins in 1919. From designing equipment built to last and optimising energy 
consumption in our products and offices, to creating a global workplace where diversity and ethical 
behaviour are woven into our culture, we take pride in our values and Code of Conduct. Since joining  
the United Nations Global Compact (UNGC) in 2019, we have publicly acknowledged our commitment  
to the Ten Principles and have made steady progress towards our objectives, including:
•	 Enhancing our supplier contracts with additional sustainability terms 
•	 Subscribing to 100% renewable energy for our offices in France effective 1st January 2022
•	 Designing our new building in Illkirch, France with biodiversity and sustainability in mind
•	 Committing to the UNGC Early Adopter programme
•	 Achieving a silver rating from EcoVadis, with an overall score in the top 10% of companies rated  
in the Manufacture of Communication Equipment Industry
Over the last two years, the pandemic, geopolitical conflicts and their effects on businesses have 
continued to test our courage and resilience. During this time, we quickly learned to adapt and 
appreciate the true value of human connection. 
Thanks to our deep employee engagement, we move closer to meeting our sustainable development goals. 
Thank you to all ALE employees and partners for contributing to our shared ambition of creating a better 
world where everything connects. 
Jack Chen
Chief Executive Officer, 
Alcatel-Lucent Enterprise

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
1.1 Our organisation
Our CEO and Executive Management Team (EMT) lead our strategy of offering flexible, tailor-made business 
models that address our customers’ industries with built-in security and limited environmental impact.
The ALE Corporate Social Responsibility (CSR) team is managed by dedicated resources and reports into 
the EMT. It is complemented by the CSR Review Board, and is comprised of key members of our EMT,  
who review and approve strategy, act on a consultative basis for issues raised, review the CSR report  
and support the integration of CSR throughout the organisation.
About ALE
Jack Chen
CEO
Stephan Robineau
EVP, Networks
Business Division
Nicolas Brunel
EVP, Communications
Business Division
Moussa Zaghdoud
EVP, Cloud Communications
Business Division
Rukmini Glanard
EVP, Global
Sales & Marketing
Bernd Stangl
CFO
Maarten Huntjens
EVP, Global
Human Resources
Rasheed Mohamad
EVP, Global
Operations

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
2 Corporate Social Responsibility at ALE 
2.1 Our commitment to help make the world a better place
Alcatel-Lucent Enterprise takes pride in its CSR commitments. Some enterprise social obligations are 
regulated by the law, such as those linked to human rights and the environment. Others are considered 
voluntary, from integrating philanthropic practices into the business strategy and operations, to compliant 
and consistent operations within the principles of the law, as well as adhering to the strictest global 
environmental protection standards.  
Management approach
Many CSR aspects are incorporated into standard business practices such as corporate policies and 
established processes. These ensure that we always act responsibly and in compliance with all national 
and local laws in areas such as labour, health and safety, anti-bribery and anti-corruption, ethics and  
the environment. In addition, local county policies are implemented where required.
Many of our CSR priorities are addressed in the ALE Code of Conduct which is the cornerstone of  
our business ethics, integrity and compliance commitment. There are supporting policies which deal 
with anti-corruption, anti-fraud, intellectual property, data privacy, export control, security, sustainable 
procurement and Partner engagement. These policies provide evidence of our adherence to fair  
business practices.   
ALE International takes pride in its commitment to compliance and consistent operations within the 
principles of the law, as well as adhering to the strictest standards for global environmental protection 
and seeking continuous improvement to our place in the market.
2.2 Our people, culture and global community
Health and Safety
We continue to ensure that our operational sites and locations meet all necessary regulations. Our 
ambition for 2023 is to obtain assurance of our processes to the ISO standard.
Human Rights and Anti-discrimination
Our published Diversity, Equity and Inclusion policy re-enforces our Code of Conduct.
At ALE we strive to bring diversity, equity and inclusion to 
every level of our organisation and view differences as not 
just something to welcome but as something to pursue. 
Different identities bring innovation, ideas, connections 
and visions.
Diversity, Equity and Inclusion
As part of our developing talent programme, we launched a pilot project called, “Walk a mile in my shoes”. 
The goal is to enable employees to learn about other departments and promote connection within ALE.
Strong collaboration
Teamwork
WALK A MILE
IN MY SHOES

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Culture of learning
We invited speakers from external companies to share their experiences and knowledge and provide 
inspiration to our Employee Resource Groups (ERGs). We continued to encourage our employees to focus 
on development through ALE published courses and as well as other outside options.
We delivered our fourth Values Day “You are part of something bigger”
Our 2021 Employee Engagement Survey provided meaningful data to further develop our employee 
programmes and services.
We continued to offer valuable knowledge and training through our subscription to LinkedIn Learning.
Diversity, Equity and Inclusion
We continued in our pursuit for gender equality targets across the company  
and at our management level. 
In terms of activity outside of our business perimeter, we were included for  
the first time, in the nominations for APAC WIICTA (Women in ICT Awards).
Additionally, we held our second International Women’s Day – Choose to Challenge,  
where we raised awareness about the need for stronger diversity, equity and inclusion.

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
As well we raised awareness for LGBTQ+ and allies and encouraged discussion among employees to 
further understand the needs of our business to be open and inclusive for all.
We implemented a Mentoring Programme and encouraged mentees and mentors to engage.
We encouraged individuals to train as #IamRemarkable facilitators which was initiated based on a Google 
idea. We held several sessions to ensure inclusion for all.
Employee numbers and additional details
Headcount
Gender (%)
Age (%)
New hires by region
Sum of APAC
Sum of EMEA
Sum of France
Sum of Americas
90
80
70
60
50
30
40
20
10
0
50
40
30
20
10
0
70
60
50
40
30
20
10
0
Sum of female
Sum of male
Sum of <35 years
Sum of 35-55 years
Sum of >55 years
New hires by age
New hires by gender
60
50
30
40
20
10
0
90
80
70
60
50
40
30
20
10
0
Sum of male
Sum of female
Total natural attrition by age
80
70
60
50
40
30
20
10
0
Sum of 35-55 yrs.
Sum of <35 yrs.
Sum of >55 yrs.
Sum of <35 yrs.
Sum of 35-55 yrs.
Sum of >55 yrs.

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Natural attrition by gender
Natural attrition by region
Sum of APAC
Sum of EMEA
Sum of France
Sum of North America
120
100
80
60
40
20
0
50
40
30
20
10
0
Sum of female
Sum of male
Our activities to promote and improve gender diversity within the business is recognised through our 
engagement survey. We know we have more to deliver and we will continue to set strong targets on 
which to focus.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
A little
A moderate amount
 A lot
A great deal
None at all
Partners in Supply Chain	
We began a project to refresh our CSR requirements with suppliers. We reviewed our CSR standard 
documents and simplified them to make them more relevant to our suppliers. 
We started our first wave of contact with key and strategic suppliers to either sign/approve our new  
CSR documents or provide their own (aligned with ALE).
96% of suppliers submitted their approval in 2021.  
In March 2022 we will continue our second wave to suppliers.
The ALE Impact Programme
ALE is committed to enhancing and serving the communities where our employees and customers live 
and work. 
Our mission
To positively impact our global community by delivering communications and infrastructure solutions to 
help those in need.
In 2021, we continued our support for Mercy Ships and Qhubeka.
Throughout the year and with a special focus on our Values Day, personal and corporate donations were 
made to ALE Impact charities.

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Mercy Ships was our first partner initiative created to optimise the care pathway of their ships with  
real-time communications.
 
Qhubeka is a charity in South Africa that moves people forward with bicycles. People earn bicycles 
through our programme, improving their access to schools, clinics and jobs.
 
2.3 Our approach to sustainability, our products and the environment
Operational footprint
We have committed to provide 100% renewable energy to our offices in France effective 1st January 2022. 
We opened our new eco-design building in Illkirch, developed with biodiversity and sustainability in mind.  
We continue to review the necessity of our real estate and offices, through engagement with our 
employees, to identify the right facilities are available for the countries in which we operate. 
We have started a go-paperless pilot project in Finance to increase efficiency and reduce our carbon 
footprint. In 2022, we expect to extend this across our company.
Product sustainability and compliance	
	
 
ALE is committed to its customers and to complying with applicable environmental 
regulations, health and safety. To the best of our knowledge, ALE has not received  
any environmental laws and regulations non-compliance notices.
We verify that this objective is achieve through internal controls such as auditing  
which includes a periodic review and annual compliance survey. We have continued  
to act with our Environmental Policy .

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
Continuing our focus on #GoGreen 	 	
 
In 2021, we raised greater awareness about our #GoGreen programme and held  
our first Earth Day event in April.
We published a green-holiday-calendar to encourage employees to think about their 
consumption of the earth’s resources and identify sustainable actions within their lives.
We made a commitment to move from ambition to action in 2022 for a number of projects, including  
our carbon footprint/greenhouse gas emissions baselining.
We are building an ALE forest with our plan to plant in excess of 25,000 trees in 2022 providing the gift  
of life and work for local communities.
2.4 Our governance and compliance
Ethics and anti-corruption
Our ethics and compliance policies remain strong. Our ambition is to obtain third-party assurance on  
our policies. 
Speak up programme
We recognise the importance of engagement and we are committed to provide a safe place for our 
employees to work and participate. Our existing programmes enable engagement and we are reviewing 
them to ensure that they are effective in encouraging employees to raise issues or concerns. Our goal is 
to secure third-party services to assist any employee to speak up.

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
3 Substantiation
3.1 UN Global Compact
The UN Global Compact (UNGC) is a strategic policy initiative for businesses 
that are committed to aligning their operations and strategies with ten 
universally accepted principles in the areas of human rights, labour, 
environment and anti-corruption. In doing so, business, as a primary driver 
of globalisation, can assist to ensure that markets, technology, finance and 
commerce uphold their basic responsibilities to people and the planet and 
advance in ways that benefit economies and societies everywhere, over the 
long-term. 
In 2019, ALE International signed up to the United Nations Global Compact (UNGC) supporting 
the Ten Principles. In 2021, we submitted our first Communication of Progress (CoP) to the UNGC, 
demonstrating our continued commitment to making the UN Global Compact and its principles part of 
our strategy, culture and day-to-day operations of our company, and to engaging in collaborative projects 
which advance the broader development goals of the United Nations, particularly the 17 Sustainable 
Development Goals.
UNGC courses and continued learning path
We have completed a six-month UNGC Climate Ambition Accelerator (CAA) programme (recognised in 
our profile) to aid in our ambition to address our carbon footprint and any action we may need to take. 
We registered and started the six-month UNGC SDG Ambition programme (to be completed in 2022).
We committed to the UNGC Early Adopter programme, helping to lead the development of the next 
generation of COP reporting.

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Alcatel-Lucent Enterprise
Corporate Social Responsibility Report 2021
3.2 EcoVadis 
EcoVadis sustainability assessment  
In 2021 ALE was awarded the EcoVadis Silver (63%) Rating. We achieved an overall score in the top 10%  
of companies rated by EcoVadis in the Manufacture of Communication Equipment Industry. 
3.3 Policies and actions
We have continued to act according to our Environmental Policy.  
As part of our ongoing review of processes, we added the topic of CSR to our Quarterly Quality reviews. 
We started the latest review of our Operating Model, continuing to focus on speed and agility.
Increase
customer
satisfaction
Centre quality 
view reporting
Quality functions and initiatives for E2E reporting
E2E
Quality
Reporting to be 
implemented for 
this meeting
Deliver roadmap
with quality
ISO
certifications
management
reporting
BDs quality
improvements
Future
initiatives
Customer
interviews
OM process
simplifications
Previous
action
items
CSR and
 environmental
regulations
Customer
escalations

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by 
ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/
legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information 
presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any 
responsibility for inaccuracies contained herein. © Copyright 2022 ALE International, ALE USA Inc. All rights 
reserved in all countries. DID22112801EN (November 2022)
4 About this report
This report covers the Alcatel-Lucent Enterprise Corporate Social Responsibility activities from January 
2021 to December 2021. This is ALE’s second report.  
We use our Corporate Social Responsibility (CSR) Report to share how we are managing and measuring 
progress against our CSR goals, as well as to respond to a broad set of stakeholder expectations and 
inquiries we may receive during the year. This report does not cover commercial information. Data 
primarily includes our business operations in France and the Americas, as well as all activities across our 
sales and marketing offices. Some data has been rounded. The data is subject to internal and external 
audits in line with our Operating Model and Quality Management System. 
Report boundaries, methodology and materiality
The ALE CSR team requests and consolidates relevant data and information from the respective 
departments, individuals and systems within ALE. The content presented herein has been prepared and 
reported to the best of our knowledge for the report ending 31st December 2021.
A full materiality assessment has not yet been concluded. The material issues included in this report 
are considered relevant within the boundary of the Alcatel-Lucent Enterprise organisation, by reviewing 
whether the impacts occur inside or outside the organisation, per the GRI 102-46 Guidelines with regard 
to defining topic boundaries.
Photo ALE Illkirch, design courtesy of Studio Montazami