Environmental  
Social  
Governance  
Report
2022
Redefining  
the future of software  
& cloud solutions

2
03 	
Our purpose
04 	
A letter from our CEO
05 	
About us
06	
Our seven core values
07	
Our ESG structure & framework
08	
Our ESG journey so far
09	
Our ESG strategy
12	
Our ambitions
13 	
Our climate commitment
14 	
Climate change – risks and opportunities	
15 	
Carbon footprint	
17 	
Carbon reduction strategy
20 	
Cutting downstream emissions 
21 	
Spotlight stories
22	
Our social responsibility
23	
Diverse, equal, inclusive and belonging strategy: 
	
attract & retain	
24	
Attract	
27	
Retain	
30	
Supplier diversity at SoftwareOne	
31	
Supporting direct positive digital transformation  
of NPOs and local communities	
32	
Spotlight stories	
 
33	
Our corporate governance
34	
Third-party risk management
34	
Acquisitions and integrations
34	
Modern slavery
34	
Training roadmap
35	
Integrity line
35	
Anti-corruption and bribery
36	
Data privacy and cybersecurity
36	
Ecovadis rating 2022
37	
GRI content index
42	
Reporting suite
43	
Contact/imprint
Content
www.softwareone.com
SoftwareOne ESG Report 2022
Content
22
03
13
33

04 	
A letter from our CEO
05 	
About us
06	
Our seven core values
07	
Our ESG structure & framework
08	
Our ESG journey so far
09	
Our ESG strategy
12	
Our ambitions
our 
purpose

Striving for a sustainable future
Today, our planet and our people are facing unprecedented risks due to climate change and the reality is of deep concern to 
all of us at SoftwareOne. We recognise the role we play in contributing to a sustainable future. The Intergovernmental Panel on 
Climate Change (IPCC) warns that, should global warming reach 1.5°C in the foreseeable future, it will cause increasing climate 
hazards and present unavoidable risks to all ecosystems and humans.
As we said in our Annual Report, we are proud of the progress we have made in our global Environmental, Social and Gover-
nance (ESG) programme over the last year. It continues to drive positive impacts within SoftwareOne and the communities in 
which we operate. We are fully committed to reducing our carbon footprint, conserving resources, and promoting sustainable 
practices throughout our operations.
We have identified a set of material risks and areas for improvement across all areas of ESG, which require collaboration from 
across the many departments in SoftwareOne. We will continue to drive more sustainable outcomes for our clients via techno-
logy solutions, while further embedding sustainability in our own operations and across our value chain.
People-centric approach
Since its launch in 2021, our ESG programme has received unwavering support from our Board of Directors which created a 
new ad hoc ESG Committee chaired by Isabelle Romy.
To strengthen our ESG framework in 2022, employee-driven committees were created under the three ESG topics. These 
committees are each chaired by members of the Executive Board; Bernd Schlotter, President of Services, Julia Braun, Chief 
Human Resources Officer and Frank Rossini, Chief Legal Officer.
Innovative strategy
SoftwareOne has a unique opportunity to leverage our core expertise and market-leading technologies in our approach to our 
ESG strategy. In 2022, SoftwareOne made significant headway in calculating our carbon footprint to use as a baseline for our 
strategies on emission reduction and avoidance. We obtained internal support to create a global Diversity Equity Inclusion and 
Belonging  strategy and moved forward in incorporating ESG into our third-party risk management strategies.
Partnering for the Future
Addressing ESG challenges requires long-term collaboration and continuous innovation. Effective actions that limit global 
warming could substantially reduce projected losses and damages in human systems and ecosystems, which is why our call to 
action goes beyond compliance with regulations. It is about embracing a mindset of innovation and collaboration. In this report, 
we have set ambitious targets to further reduce our environmental impact, enhance social inclusivity and diversity, and streng-
then our overall governance practices. We recognise that it is only though our client partnerships, employee passion and total 
buy in that together we can make an impact that will benefit our planet and our people.
 
Brian Duffy, CEO
A letter from our CEO
Brian Duffy 
CEO
www.softwareone.com
4
SoftwareOne ESG Report 2022
Our Purpose

About us
SoftwareOne is a leading global software and cloud solutions provider with over 9,000 employees. The company 
offers a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in 
Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol 
. The full financial 
report for 2022 can be seen 
. 
SWON
here
SoftwareOne recognises our impact on the planet and people in the communities where we work. Like many 
organisations, we are at the beginning of an ESG journey that aspires to transform our company, lessen our 
impact on the environment and support the people around us, whilst enhancing our ethics as an organisation.
From the start of our journey in 2021, SoftwareOne’s ESG strategy was embedded into our business strategy. 
Our programme is based on investing in our planet and our people whilst upholding 
.
our core values
www.softwareone.com
5
Our purpose
SoftwareOne ESG Report 2022

Our seven core values
We believe that everyone at SoftwareOne owns our ESG programme, hence it is fully aligned to our wider 
business strategy and our core values.
The ESG programme has been met with enthusiasm and dedication by SoftwareOne leaders and employees. 
The Board of Directors and Executive Board have been integral to the process, not only by creating the 
ambitions for our programme, but by actively driving our strategy and initiatives to achieve them. The ESG team 
would like to thank all our colleagues who have volunteered and contributed to our ESG programme.
www.softwareone.com
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Our purpose
SoftwareOne ESG Report 2022

Our ESG structure & framework
We established a clear governance framework and structure, emphasising the support and integration from the 
Board of Directors and global committees across all Environmental, Social and Governance topics. Further to the 
creation of the ESG Committee, the Nominations & Compensation Committee and Audit Committee charters 
include new oversight into the ESG programme including senior leadership KPIs and risks oversight. This 
framework includes a focus on how to embed ESG topics into all areas of the business, enhancing the 
transparency of our programmes in internal and external communications. It allows us to integrate ESG risks into 
the Enterprise Risk Management assessment and develop the global strategy whilst enhancing and supporting 
local activity.
www.softwareone.com
7
Our purpose
SoftwareOne ESG Report 2022

Our ESG journey so far 
UN Sustainable Development Goals (SDGs)
We have aligned our ESG programme with the broader sustainability agenda set out by the United Nations. From 
the seventeen goals, we have identified these seven as being most closely aligned to SoftwareOne as a software 
and cloud solutions provider. These goals were selected due to their importance to all of our stakeholders in 
accordance with the findings from our materiality assessment. These goals help shape our strategy and 
ambitions, however, we recognise that these are not the only goals we can work towards. As such, we will 
continually reassess our relationship with the SDGs and how we can best align our ESG programme to them.
SoftwareOne is committed to comprehensive and transparent reporting practices, creating accountability for our 
ESG programme. Therefore, we have adopted the Global Reporting Initiative (GRI) framework.
Materiality assessment
In 2021 we reached out to various key stakeholders to identify their views and aspirations for a successful ESG 
programme at SoftwareOne. This dialogue included leadership interviews, employee and investor surveys, 
customer requirement research and an analysis of ESG expectations from our customers. Using this data, we 
conducted our materiality assessment, identifying which topics of an ESG programme are material to us as a 
company.
From this, we align every step of our journey to the priorities and passions of our employees, clients, investors, 
and other stakeholders, not only to ensure that their needs are met, but also to drive further engagement.
With the oversight of the Board of Directors, our materiality assessment was completed in four stages:
1) Identifying our key stakeholders.
2) Benchmarking our organisation against the technical materiality requirements of our peers.
3) Discussing, interviewing and assessing these material topics with our stakeholders to understand their 
impact.
4) Analysing these results to create a materiality matrix which maps the impact of each topic on our 
stakeholders to the relevance of that topic to SoftwareOne’s business.
www.softwareone.com
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Our purpose
SoftwareOne ESG Report 2022

Climate responsible
Measure, control & reduce our GHG emissions: Calculating our own carbon footprint and efforts to reduce our emissions
Sustainable offices: Developing strategy for greener offices
  Cutting downstream emissions
Supporting partners in achieving their public environmental commitments: Launching Cloud Sustainability
  Inclusive, diverse & caring for our people
Diversity & equal opportunity for all: Developing our global Diversity, Equity, Inclusion & Belonging (DEIB) strategy
Training & education: Expanding and encouraging the development of The Academy
  Direct positive digital transformation of NPOs & communities
Accessibility to technology for NGOs: Continuing to expand our SoftwareOne Impact programme
Giveback & strenghtening local community: Supporting local & global volunteer and donations efforts 
  Ethical & compliant corporate governance
Customer privacy & data protection: Focusing on how to protect both our clients and our own data
ESG governance & ethical behaviour: Continuing to improve our corporate governance and ethical culture
Supplier requirements for ESG: Partnering with our supply chain for greater impact
Materiality matrix
Inﬂuence of the topic on stakeholders
assessment & discussion 
Signiﬁcance of ESG aspects to SoftwareOne
(Business, mission, strategy, impact) 
Important
Very signiﬁcant
Signiﬁcant
More  important
Sustainable oﬃces
Accessiblility to technology for NGOs
Supplier 
requirements
for ESG
Training & education
Supporting partners 
achieving their public 
environmental commitments
Diversity & 
equal opportunity for all
ESG governance & ethical behaviour
Measure, control 
& reduce our
GHG emissions
Giveback & strengthening
local community
Client privacy &
data protection
ESG strategy pillars and description:
www.softwareone.com
9
These identified topics were then mapped to the business priorities, mission, and strategy of SoftwareOne:
SoftwareOne ESG Report 2022
Our Purpose

Our ESG strategy 
The ESG strategy is centred around five core commitments: 
Being climate responsible
Calculating our carbon footprint was the first step on our climate commitment journey and we used this data to 
implement a clear emissions reduction plan. We are primarily focusing on implementing effective carbon 
reduction and emission avoidance practices whilst continuing to measure our carbon footprint each year. All 
senior leaders in SoftwareOne will have specific climate-related KPIs which we will share in more detail in next 
year's ESG Report.
Much like many other software and cloud services companies, we purely offer services and cloud solutions and 
do not manufacture products from raw materials. Therefore, our Scope 1 and 2 emissions are mainly attributed 
to our office spaces in the form of energy consumption for heating and cooling, company-owned or rented cars, 
and office waste. Our commitments to reduce emissions associated with Scope 1 and 2 activities include 
transitioning to renewable energy to power our offices where possible, switching company vehicles to Electric 
Vehicles (EVs) and enforcing recycling in our offices. Our focus for Scope 3 is directed at reducing business 
travel and emissions associated with commuting. READ MORE
Due to the structure of our operations, a large proportion of Scope 3 emissions occurs indirectly through client 
use of sold software licences and cloud services. We are still working to understand how we can best manage 
and take responsibility for these emissions. From our extensive research and through conversations with our 
partners, we have decided to omit Scope 3 emissions until we can effectively verify the data. We aim to 
investigate this further and work closely with our partners to gather accurate data and include this in our 2023 
report.
www.softwareone.com
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Our purpose
SoftwareOne ESG Report 2022

Cutting downstream emissions
Our partners produce the cloud-based solutions which we deliver to our clients along with services and support. 
The emissions from these solutions occur either on their premises, or on their suppliers' premises.
We take appropriate action to support our clients with their ESG journey by helping them reduce their carbon 
footprint in the cloud. Our Cloud Sustainability programme provides them with accurate and specific emissions 
data for their cloud solutions and provides high-level advice on the complexities of cloud emissions. The goal of 
these services is to advance emissions measurement and compliance. READ MORE
Promoting an inclusive & diverse culture
Achieving diversity in the tech industry has always been challenging. In 2022, women represented just 
 of 
the industry employee base of which only 
 are from ethnic minorities.
27%
14%
As a global software company, spanning many locations across different geographies, it is vital that in line with 
our core values, we create a positive and welcoming environment for all employees. We are responsible for the 
futures of so many, and we carefully consider how we support our employees with a great work-life balance, 
generous benefits and learning and development opportunities.
Prior to our global ESG programme, local teams had their own initiatives and programmes relating to Diversity, 
Equity, Inclusion and Belonging (DEIB). The North American (NORAM’s) team runs a diversity programme called 
‘Mosaic’ and many local teams get involved in international events such as Pride and Black History Month. 
Through our DEIB strategy, our goal is to attract and retain diverse talent. READ MORE
Supporting direct positive digital transformation of NPOs and local 
communities
SoftwareOne Impact was created to give opportunities and eliminate barriers to those organisations and 
communities that need them most. Our objective is to empower non-profit organisations (NPOs) all around the 
world to reach their goals and scale through technology. We help empower NPOs through our portfolio of 
services and solutions and by leveraging partnerships to create programmes that directly benefit the 
communities in which we work and live. We have worked with NPOs that cover different industries, such as 
environmental, healthcare, education and humanitarian, and we have partnered with companies such as 
Microsoft to increase our reach and impact. READ MORE
Furthering our corporate governance
SoftwareOne has an excellent compliance programme, however we always strive to go above and beyond 
expectations. As our global reach has expanded, so too have our opportunities to prevent unethical behaviour 
and promote compliance. Additionally, we ensure that our employees and third parties are up to date on the role 
they play in areas such as conflicts of interest, anti-corruption and third-party risk. Our compliance team, along 
with our cybersecurity, data privacy and legal teams, have developed and improved initiatives, mitigations and 
controls to manage the impact our everyday business has on our employees and clients.  READ MORE
www.softwareone.com
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Our purpose
SoftwareOne ESG Report 2022

Our ambitions
www.softwareone.com
12
Our purpose
SoftwareOne ESG Report 2022

14 	
Climate change – risks and opportunities	
15 	
Carbon footprint	
17 	
Carbon reduction strategy
20 	
Cutting downstream emissions 
21 	
Spotlight stories
our climate 
commitment

Climate change – risks and opportunities
As companies, governing bodies, and the wider business community become more conscious of the 
environmental impact of their operations, they will rely upon technology providers for sustainable solutions. 
SoftwareOne, alongside its partners, is responsible for creating a more sustainable market, with solutions that 
will require minimal raw materials. Although it is not within our direct responsibility, we acknowledge that data 
centres in our industry generate a high amount of carbon emissions. In the years leading up to 2030 and beyond, 
widespread investment is expected to contibute to reducing these emissions.
Climate change presents a host of risks to software and cloud providers and society alike. Material long-term 
climate change risks to SoftwareOne, to our employees and our facilities could include (but not limited to):
–
Increased costs of energy
–
Higher insurance premiums
–
Increased costs of travel
–
Increased need for cooling of data centres/increased water usage by suppliers for cooling
–
Increased regulatory pressure for carbon reductions by governments
–
Damage to infrastructure due to natural disasters/climate events
–
Relocation of employees
–
Increased demands on our clients to select more environmentally friendly providers
As part of our ongoing ESG risk assessment, these risks are periodically reviewed and shared by the ESG team 
along with ongoing actions, mitigations and areas of potential concern for SoftwareOne’s business operations. 
Despite the risks, SoftwareOne’s ethos is to turn any risk into an opportunity, and climate change is no 
exception.
www.softwareone.com
14
Our climate commitment 
SoftwareOne ESG Report 2022

Carbon footprint
In 2021 we began calculating our carbon footprint at a global level. Although some countries and regions, such as 
DACH and the UK, had already begun collecting their data, we made it a priority to extend this initative globally. 
An accurate carbon footprint allows us to reduce our emissions within our organisation, in terms of location, 
scope and activity.
Emissions across our value chain
Overview of the Green House Gas Protocol scopes and emissions across our value chain
SoftwareOne aligns itself with the 
 where emissions are classified according to where 
they occur in the value chain. While we can control our Scope 1 and 2 emissions from company-owned and 
rented cars and offices, and purchased electricity, most emissions occur in our Scope 3 where we have little 
control. The Greenhouse Gas Protocol Scope 3 accounting standards provides limited guidance on how to 
address these emissions, especially for those companies in a unique position such as ourselves. Due to the 
nature of our business, we do not transport and distribute finished goods. However, these emissions are largely 
attributed to the sold software licenses and cloud-based solutions which are created and powered by our 
suppliers. Business travel and our employees’ commuting also contribute to our upstream Scope 3 emissions.
Greenhouse Gas Protocol
www.softwareone.com
15
Our climate commitment 
SoftwareOne ESG Report 2022

Our carbon footprint calculation involved volunteers from each of the SoftwareOne subsidiaries. To calculate 
their carbon footprint, these volunteers collaborated across the various internal departments and gathered their 
activity and spend-based data from their country. This data was collated and verified by our third party carbon 
footprint platform which bases its calculations on a wide range of emissions factors.
Due to the global pandemic in 2020 and 2021, our carbon footprint increased under all three scopes in 2022. As 
such, our 2021 data is not an accurate representation of our baseline carbon footprint. Therefore, we will use 
2022 as our baseline year.
www.softwareone.com
16
Our climate commitment 
SoftwareOne ESG Report 2022

Carbon reduction strategy
Our 2030 climate ambition is primarily focused on implementing effective carbon reduction and emission 
avoidance practices based on an accurate carbon footprint baseline year calculation. This includes continuing to 
measure our impact and reducing the carbon footprint of our business activities while using our unique expertise 
to help our clients manage their own environmental impact.
It is important for us to establish a localised approach to our climate commitment strategy; allowing each country 
to focus on carbon reduction initiatives that directly align with where the data demonstrates the highest carbon 
impact. We have created a centralised committee, budget and process, to enable and support our employees in 
reducing their carbon footprint in their country. Some local initiatives within our company have already had 
measured success. 
While we remain engaged with our suppliers regarding their emissions, our efforts are concentrated on reducing 
our Scope 1 and 2 emissions as well as those from business travel (Scope 3) through targeted initiatives that are 
within our control.
Green Offices
Our offices where we operate consist of both rented and owned buildings, of which the majority are rented. The 
emissions associated with energy used for heating, cooling and electricity in our offices account for 29.7% of our 
Scope 1 and 2 emissions. Within our owned office buildings, we are committed to creating sustainable and 
energy-efficient workplaces and, where possible, making use of renewable energy suppliers. Although we have 
less control over energy suppliers in our rented buildings, we encourage our subsidiaries to rent offices that are 
energy-efficient and we promote energy reduction initiatives such as LED and PIR  lighting.
1
 Passive infrared sensor
1
www.softwareone.com
17
Our climate commitment 
SoftwareOne ESG Report 2022

Green Office Initiative; author: Sydney Kavanagh, founder of SoftwareOne's Green Quarter
Waste management and recycling projects are an integral part of our ESG programme. As we do not 
manufacture goods, we do not generate packaging or hazardous waste. However, SoftwareOne commits to 
reducing the volume of waste generated by all our offices by implementing effective waste management and 
recycling practices. In the future, to standardise our efforts across our company, we will set global targets for 
this area of concern and include best waste management practices in our Environmental Policy.
www.softwareone.com
18
Our climate commitment 
SoftwareOne ESG Report 2022

Fleet and commuting
Our company cars account for a large proportion of our Scope 1 and 2 emissions and are of the highest priority 
for our carbon reduction strategy. We take a country-by-country approach to reducing our fleet-based 
emissions. Regional differences in infrastructure and resources across SoftwareOne demand an innovative, 
customised approach. To reduce our employees' commuting emissions, many countries already encourage low 
emission travel such as cycling and use of public transport but in countries where employees need to travel by 
car, we have car sharing and EV schemes. This initiative has been very successful in the DACH region and the 
UK is quickly following in their footsteps as they aim to launch their own EV scheme in the first half of 2023.
Business travel
SoftwareOne is a people-centric business and client meetings are an important part of building business 
relationships. Business travel emissions account for 18.35% of our Scope 3, and are therefore an important part 
of our carbon reduction strategy. We encourage our employees to make mindful travel decisions by being aware 
of the emissions associated with their mode of travel and by selecting train travel where possible or choosing 
economy class over business class travel. While we are in the process of creating a global approach to business 
travel, some local teams have already taken the initiative to drive policies on this topic. For example, our 
Acquisitions and Integrations team have set guidelines for their teams to take the train for journeys of less than 
five hours (or below 500km), and to choose rail over air travel where possible.
Impact financing
SoftwareOne’s ESG team has confidence in our ESG strategies and is actively pursuing new methods to reduce 
our carbon footprint. Therefore, we are committed to only consider forms of carbon offsetting as a last resort.
While we want to do our best to implement effective carbon reduction strategies that have tangible results within 
SoftwareOne and our communities, we do not want to pass up on the opportunity to invest in external projects 
that we believe can have a positive impact on the future of our planet.
Impact financing may be a viable way to invest in sustainability projects such as renewable energy, carbon 
capture, healthcare and education, taking the focus away from ‘offsetting’ and moving it towards early-stage 
investment in carbon projects. SotwareOne is reviewing ways to use impact financing in our long-term carbon 
reduction plan as we work towards our 2030 climate ambitions. 
www.softwareone.com
19
Our climate commitment 
SoftwareOne ESG Report 2022

Cutting downstream emissions
Cloud Sustainability
Cloud Sustainability is a central initiative to our ‘Cutting Downstream Emissions’ ambition which aims to support 
our clients' own sustainability and ESG journeys by providing accurate and specific emissions data for their cloud 
solutions.
Cloud Sustainability provides our clients with the carbon footprint of each cloud solution and application service, 
enabling them to reduce their Scope 3 emissions.
Similar to 
, Cloud Sustainability aims to reduce the environmental impact of digital technologies and 
operations. While FinOps enables clients to manage their software and cloud spend, Cloud Sustainability takes a 
broader approach by considering the environmental impact of software development and operations. Both 
FinOps and Cloud Sustainability aim to optimise the use of resources to reduce waste and increase efficiency. 
While FinOps focuses on cloud resource optimisation, Cloud Sustainability looks at resource optimisation across 
the entire software development and operations lifecycle.
FinOps
Cloud Sustainability emphasises the use of energy-efficient technologies and practices in software development 
and operations. Not only does it demonstrate our deep-rooted commitment but it sets a benchmark within our 
market for how downstream emissions can be reduced. With extensive resources at our disposal, we are making 
a significant contribution to our market sector. Cloud Sustainability demonstrates SoftwareOne’s commitment to 
supporting our customers in achieving their own ESG goals.
At SoftwareOne we intend to implement Cloud Sustainability for our own purposes, by using the data provided 
by publishers to help calculate more accurate data on our own carbon footprint.
www.softwareone.com
20
Our climate commitment 
SoftwareOne ESG Report 2022

Spotlight stories
DACH Green Team
The DACH Green Team piloted a 
brand-new company travel policy, 
whereby employees were given 
the option of rail business travel, 
using a “BahnCard” which offers 
them discounts on their train 
travel. The regional travel team is 
also implementing car sharing 
schemes for business travellers, 
resulting in reduced carbon 
emissions and costs.
Due to the success of these 
initiatives in DACH, SoftwareOne 
will leverage them for the rest of 
the global organisation.
We’re not just employees, 
but global citizens too. In 
every decision we make, 
the DACH Green Team 
factors in not only profits, 
but also people and our 
planet.
, Senior Client Success 
Manager and DACH Green Team Lead
Sven Techow
Cloud Sustainability in practice
Cloud Sustainability is 
becoming increasingly 
important for our clients 
and the wider market.
, Global Practice Lead, FinOps 
and Cloud Sustainability
Dan Ortman
As part of the FinOps Managed 
Service, SoftwareOne provided 
our expertise to one of our valued 
clients (annual AWS spend 
approximately €20 million) to 
calculate their quarterly cloud 
consumption of their executive 
leadership team.
Clients such as these are 
concerned about emissions 
reductions from an ethical and 
regulatory perspective. The 
initiative to develop Cloud 
Sustainability came from client 
concerns around their carbon 
reductions, amid forecasted 
changes in regulatory 
requirements. With regulatory 
requirements such as the 
, 
becoming more stringent, Cloud 
Sustainability is becoming 
increasingly important for our 
clients and the wider market.
CSRD1
1. Corporate Sustainability Reporting Directive
Green Quarter
Green Quarter is an initiative that 
breaks up each quarter into one-
month segments, focusing on 
different sustainability topics. It 
provides tips, tricks and facilites 
knowledge sharing amoung 
employees. These topics range 
from plastic-free living, to how to 
save water, to building your own 
office garden. Each article is 
shared on SoftwareOne’s Yammer 
Group  which encourages others 
to join the conversations with their 
own ideas and successes.
2
The Green Team shares ‘Personal 
Stories’ that provide insight into 
the importance of the environment 
and sustainability. Not only were 
these ‘Personal Stories’ an 
introduction to the team members 
but they also highlighted various 
people’s passions. They show how 
it only takes small, simple changes 
to be able to live sustainably both 
at home and in the workplace. 
2. Yammer is an internal social networking service, which 
SoftwareOne uses for private internal communication.
www.softwareone.com
21
Our climate commitment 
SoftwareOne ESG Report 2022

23	
Diverse, equal, inclusive and belonging strategy:  
	
attract & retain	
24	
Attract	
27	
Retain	
30	
Supplier diversity at SoftwareOne
31	
Supporting direct positive digital transformation  
of NPOs and local communities
32	
Spotlight stories
our social  
responsibility

Diverse, equal, inclusive and 
belonging strategy: attract and retain
Our 2030 social ambition is to enhance our inclusive and diverse culture and workforce. This ambition is based 
around further developing our focus on diversity, equity, inclusion & belonging (DEIB) by establishing an 
externally recognised global DEIB programme, while continuing to support locally-developed initiatives.
As a global company consisting of over 90 different nationalities and over 30 languages, DEIB is a key priority 
for SoftwareOne. Our DEIB strategy guides our efforts and measures our impacts with global KPIs. We provide 
our employees and stakeholders with a culture that welcomes everyone into a safe and inclusive environment 
which empowers more creativity and innovation, leading to the best possible client focus and experience.
SoftwareOne definitions of DEIB
–
embracing people with different backgrounds, identities, experiences, and talents that make up our 
workforce, while emphasising intersectionality and historically marginalized communities.
Diversity: 
–
 Providing equal access to opportunities and remuneration for all team members regardless of origin.
Equity:
–
Assuring that all employees feel safe and involved at work and that everyone is heard, supported, 
and appreciated for their unique perspectives.
Inclusion: 
–
 All team members should have the experience of being seen, recognised, and valued by their 
leaders and peers and perform at their highest level.
Belonging:
Our DEIB strategy represents our commitment to accomplishing our 2030 ambition of recognising SoftwareOne 
as a diverse employer. Our DEIB strategy is to attract new diverse talent and retain our existing talent. Our main 
focus areas for the next three years are Gender, LGBTQ+, Ethnicity and Neurodiversity.
DEIB survey
It has been challenging to estimate the diversity profiles at SoftwareOne based on the existing limited data 
available to us. We have insight into the gender and age profiles of our workforce, but it lacks detail on other 
focus areas. In 2023 we are undertaking a cultural assessment and cultural audit to improve our database on 
DEIB topics and obtain a DEIB snapshot of SoftwareOne respectively. Not only will this allow us to collect 
demographic data but also understand employee perception of organisational inclusion and their sense of 
belonging. This will serve as a baseline for our DEIB strategy for the coming years.
www.softwareone.com
23
Our social responsibility
SoftwareOne ESG Report 2022

Attract
We want to attract new, diverse talent by recruiting new employees who reflect our commitment to diversity, as 
well as showcase SoftwareOne’s existing diverse talent pool. Our initiatives are focused on making sure that our 
talent acquisition process is inclusive in its language and unbiased in its selection process.
Talent acquisition plan
Job descriptions using inclusive language
To ensure we are doing everything to attract candidates for suitable positions, we use online bias-checking tools 
to scan the language of our job adverts. These tools provide guidance on the use of inclusive language.
Hiring selection process
To ensure our hiring leaders make fair and unbiased hiring decisions at SoftwareOne, we employ three tools:
–
 we ensure every job hiring process has an inclusive interview panel to guarantee 
a balanced view and eliminate bias.
Inclusive interview panels:
–
 we have released a new Global Interview Training programme. This 
includes best practices for managers and specific guidance on how to learn and avoid unconscious bias in 
interviews. All leaders will be required to attend this training going forward and attain a ‘Licence to Interview’ 
accreditation.
Hiring manager interview training:
–
 all our hiring processes involve market leading assessments such as Pymetrics and 
Criteria. Through a rigorous validation process, these tools ensure that their tests are non-discriminatory and 
that any subgroup differences are minimised, while maintaining the accuracy of the assessment. This is done 
by reviewing all test content for cultural sensitivity and differential item functioning to ensure that each test is 
free of content bias across cultural and gender groups.
Assessment tools:
Tools to avoid discrimination in our hiring process
Talent acquisition data
There is no denying that the software service sector is predominately male-dominated, and attracting and 
retaining female talent in this sector can be challenging. We receive three times more male applicants than 
female, which highlights an area of improvement for us as a company; ensuring that women see and feel that 
SoftwareOne is a great place to work.
By analysing the data from our recruitment platforms, we identify the stages in our process where we may see a 
higher dropout rate of certain groups. We found that, in some cases, the pass-through rate of female talent is 
slightly higher than for male talent. For example, female candidates who receive a first interview have a 48% 
likelihood of receiving an offer compared to 45% for males.
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

This tells us that our pass-through rate of both male and female candidates is a fair process. However, our 
attraction rate is 30% female versus 70% male, and although it is above the 25:75% industry benchmark, we 
have identified key focus areas for improvements at SoftwareOne, such as services (22:78%) and sales (15:85%).
Hiring process statistics 
SoftwareOne Academy: strengthening our future talent pipeline
The 
 mission is to recruit, train, and support young and career-changing individuals from local 
communities worldwide, starting from grassroots level. It offers a career in technology to individuals from both 
traditional and non-traditional educational backgrounds. The learning provided is tailored to meet the specific 
needs of service lines, roles, functions, and geographic requirements. The curriculum covers technical, business, 
language, consulting and soft skills to enable associates to succeed in our global professional services 
organisation.
Academy’s
Now in its third year, the SoftwareOne Academy is in 17 countries delivering over 10 curricula across Sales, 
Services, Business IT (BIT) and Global Services Delivery (GSDC) Operations. 51 cohorts have run in 26 cities and 
over 400 associates have transitioned from the Academy to full-time employees at SoftwareOne, representing a 
91% transition rate to business.
We have put in place business metrics which include reductions on cost of recruitment, time to competency, 
attrition rates, and time to billability. Some of the highlights of our outcomes is an increase in productivity with a 
350% increase as compared to those hired with one year experience; and a reduction in attrition, from 38% in 
key regions to near zero (India, Brazil).
SoftwareOne Academy was a 2022 finalist at the prestigious 
 for Global Learning Impact 
and our lead, Serena Gonsalves-Fersch was a finalist for the Learning Leader of the Year award. It continues to 
be recognised by the 
 and the EU’s 
.
Global Learning Awards
EU Pact for Skills
European Alliance for Apprenticeships
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

The Merits Summit & Awards Ceremony 
Marco Garita (middle), receiving the award granted to SoftwareOne Academy for the Best People 
Development Initiative at The Merits Summit & Awards.
We have a new partnership with 
 in their ITSkills4U programme. Through this, the Academy offers 
learning and job opportunities to Ukrainian tech refugees who have fled their country due to the conflict. This 
year, associates from this programme transitioned into the DACH practice, and this is just the beginning.
AWS Re:start
In 2023, the Academy will continue to expand its reach to achieve 30% sourcing of recruitment in services. It 
continues to enhance its presence in all regions and functions across SoftwareOne, and acts as the bridge 
between education and employment, to reinforce our future talent pipeline.
SoftwareOne Academy
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

Retain
When employees feel valued, respected, and included, they are more likely to stay with the organisation. To 
retain our talent, SoftwareOne is implementing a strategy focused on learning and development, and employee 
engagement. We are prioritising education programmes on DEIB for both our leadership team and our 
employees. Our company culture plays a crucial role in employee retention, which is why SoftwareOne highlights 
the efforts of our North American (NORAM) and Latin American (LATAM) teams and focuses on developing new 
programmes to foster volunteering and local employee group initiatives.
Learning and development
Learning and development play a vital role in the professional growth and success of our employees. Continuous 
learning fosters innovation, creativity, and adaptability by enabling employees to embrace change, tackle 
complex problems, and seize new opportunities.
At SoftwareOne, we are committed to our employees and their professional development, which is why we are 
evolving our Learning Portal for all employees worldwide. Not only will we host internally-developed learning 
content, but we will integrate world-class digital content libraries which will bring cutting edge learning resources 
to employees at all levels.
This new platform launches in 2023 and aims to help our employees grow their capabilities and enhance their 
career opportunities in the company. It will enable our Services and Marketplace functions to design and develop 
role-specific learning paths.
SoftwareOne's Learning Portal in use
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

We want our employees to take full advantage of the learning opportunities we provide, and their understanding 
of the platform is key. We can see that employees tend to use more hours of training compared to managers, 
and usage between women and men is balanced.
Communities, corporate giving and employee engagement
Volunteer and donations platform
With the objective of enhancing our volunteer and donation efforts across regions, we are partnering with 
Benevity to provide an all-in-one platform. The platform, which will launch in 2023, will showcase over two million 
NPOs for which our employees can volunteer for existing events or even create their own. We also want to 
empower employees to give to the causes they care most about by matching their donations. Additionally, the 
platform will offer “missions”, which are small activities that encourage employees to take action on their well-
being, the environment and society in general.
Employee groups
Employee resource groups (ERGs) are an excellent way of engaging employees and helping them feel more 
included in the workplace. They also help increase the visibility of underrepresented groups within the 
organisation.
SoftwareOne is in the process of creating ERG governance to provide guidelines for the existing ERGs, but also 
to promote the creation of new groups. We will support our employees to create purposeful groups with a clear 
vision and action plan, and give them the funding and resources needed to reach their goals.
Currently, Yammer communities form part of the ERG framework, and serve as a space where community 
members and allies can come together to support each other. Some of these communities include SoftwareOne 
Muslim & Allies Community, Veterans, Military Families & Allies NORAM, and NORAM LGBTQIA2S+ and Allies.
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

DEIB in the NORAM region
Mosaic
Mosaic is NORAM's volunteer diversity, equity, inclusion and belonging (DEIB) committee. Committee members 
contribute to NORAM's DEIB agenda by making recommendations to the Equity & Inclusion Programme Manager 
whilst DEIB regional ambassadors promote their initiatives within the organisation. As the committee consists of 
diverse employee groups throughout NORAM, they can quickly identify their own needs, recommend strategic 
actions, and lead implementation of DEIB initiatives. For 2023, Mosaic will focus their efforts on Black, Hispanic/
Latine talent, women and the LGBTQ+ communities.
21-Day Challenge
During Pride Month 2022, Mosaic hosted a 21-Day Racial Equity Habit Building Challenge within NORAM. The 
goal of the challenge was to raise awareness, encourage compassion, and engage people in the quest for equity. 
The challenge focused on the LGBTQ2IA+ (Lesbian, Gay, Bisexual, Transgender, Queer, Two-Spirit, Intersex, 
Asexual and other identities) experience.
For each of the 21 days, participants were emailed details of a short assignments with materials including 
articles, videos, podcasts, and more. The goal of the assignments was to expose participants to multiple 
perspectives on LGBTQ2IA+ history, identity, and culture.
Through communication in our dedicated Yammer Group, the 85 participants were able to bond and build special 
communities via this learning opportunity. The equity challenge ended with the capstone event, “Our LGBTQ2IA+ 
Community”, which was an hour-long discussion, led by queer, trans and non-binary Latine DEI expert, Ash 
Ramirez.
DEIB in the LATAM region
Gender equality
LATAM created the “Let's talk about...” series and hosted two events focused on women. The first event was a 
multi-generational panel discussion where four women spoke about their take on the perception of women and 
how this has changed over the course of generations. The second event was an informal conversation between 
a woman ambassador and a woman government secretary about gender (in)equality and the changes that need 
to happen. 618 employees participated and there was overwhelming demand to make this an ongoing series in 
the future and to include multigenerational and transgender participation.
LGBTQ+
Leading up to Pride month, the LATAM region designed an awareness campaign where every month they 
focused on a letter from the LGBTQ+ community, whereby events, information and stories were shared to 
educate and generate awareness. The purpose is to create an inclusive culture for every employee which builds 
a sense of belonging, where everyone is welcome. LATAM is also preparing to offer a leadership training 
programme on the subject.
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

Supplier diversity at SoftwareOne
SoftwareOne is engaged in several initiatives to enhance our supplier diversity. We are passionate about 
ensuring that our supply chain includes minority and underrepresented groups. Enabling this supports both our 
suppliers and our customers in their own efforts to increase supplier diversity.
Customer software portfolio diversity
SoftwareOne is actively involved in a programme to assess and prioritise the impact of the software and services 
we manage on certified diverse suppliers. This impact is significant, estimated to be in the hundreds of millions of 
dollars annually within the supply chain managed by SoftwareOne.
The IT, software products and services categories can be especially challenging from a supplier diversity 
perspective, and opportunities to directly attribute spend to diverse suppliers are inherently limited. Customer 
investment decisions in this category are primarily driven by technical and commercial priorities, making it more 
difficult to prioritise supplier diversity.
However, we are actively engaged in establishing a pilot programme to help our customers better address the 
challenges of supplier diversity in the Software & Services space. In the US, we’ve worked with leading supplier 
diversity partner 
 to enhance reporting capabilities and support our clients’ disclosure obligations.
supplier.io
As part of our third-party due diligence programme over the coming years, we will improve our understanding of 
the diversity landscape of our suppliers at a global level.
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

Supporting direct positive digital transformation of 
NPOs and local communities
SoftwareOne Impact
SoftwareOne Impact works with non-profit organisations (NPOs) and non-profit technology providers around the 
world to have a positive impact on society and our planet. We believe that we all benefit when NPOs, that are 
driving positive change, are successful. Technology is the key to helping them scale and achieve more. We 
empower NPOs to achieve their goals through offering an extensive portfolio of services and solutions, 
leveraging key partnerships with organisations that have the resources to directly benefit the communities where 
we work and live. We work with NPOs across many different areas including healthcare, education, family and 
youth services, humanitarian, arts and culture, environment and research.
SoftwareOne Impact runs programmes such as Digital Communities, where we recently ran free workshops to 
help 10-20 small NPOs (under 25 staff members) to implement Microsoft technology.  Examples of some of our 
work with smaller NPOs include 
 in Canada and 
 in Ireland. The 
SoftwareOne Impact team has also worked with The Academy and Microsoft Philanthropies to create the 
Capstone programme, whereby Academy students and experienced employees worked together on not-for-
profit projects, helping them enhance their technology.
Hope for Ataxia
ACE Enterprise Park
NPOs we have worked with through SoftwareOne Impact
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

Spotlight stories
Eye-Able and the German Red 
Cross
In our partnership with 
and Microsoft Azure, we provided 
assistive technologies for the 
visually impaired to the German 
Red Cross (DRK).  Eye-Able uses 
assistive technologies such as 
screen readers, magnifiers, and 
text to speech software to 
improve digital accessibility.
Eye-Able
We look forward to 
working together to 
advance digital 
accessibility in the 
education sector and 
beyond.
, CEO of Eye-Able
Oliver Greiner
Digital inclusion and accessibility 
are vital to the DRK. Eye-Able 
ensures that critical services such 
as disaster relief, healthcare and 
emergency services are 
accessible to all, regardless of 
capability or circumstance. Eye-
Able is making an amazing 
contribution to DRK’s impact on 
society.
International Orthodox Christian 
Charities – MD, USA
International Orthodox Christian 
Charities (IOCC) aims to enhance 
their operations and security. They 
sought assistance from Microsoft 
TSI (Tech for Social Impact) who 
recommended SoftwareOne.
The SoftwareOne Impact team 
standardised communication with 
Microsoft Teams, migrated and 
optimised SharePoint to meet 
IOCC's specific needs, and 
deployed Intune for improved 
security. 
As a result, amid the Ukraine 
conflict, IOCC's staff were able to 
collaborate and coordinate more 
efficiently across different 
countries and enhance device 
security against cyber threats.
With our new collaboration 
tools, we have been able to 
mobilise more quickly, 
especially in areas facing a 
crisis.
, Executive 
Director and CEO of IOCC
Constantine Trantafilou
PowerToFly
In 2019 SoftwareOne started its 
collaboration with PowerToFly, 
initially in the USA and now 
globally. PowerToFly is a diversity 
network and sourcing partner.
Our collaboration has many 
benefits, such as providing us with 
diversity sourcing, where 
PowerToFly sources candidates 
for any of our job requisition. This 
has led to more diverse pool of 
candidates from different groups 
and backgrounds.
SoftwareOne is now recognised 
as an employer of choice, as seen 
in the recent inclusion of 
SoftwareOne in the 
.
America's 
Greatest Workplaces for Women 
2023 (newsweek.com)
www.softwareone.com
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Our social responsibility
SoftwareOne ESG Report 2022

34	
Third-party risk management
34	
Acquisitions and integrations
34	
Modern slavery
34	
Training roadmap
35	
Integrity line
35	
Anti-corruption and bribery
36	
Data privacy and cybersecurity
36	
Ecovadis rating 2022
our corporate  
governance

Our corporate governance
Integrity has, and always will be, a core value at SoftwareOne. We continuously strive to protect and enable our 
employees to prioritise compliance and maintain an ethical work environment. As such, our 2030 governance 
ambitions span the full scope of our compliance and ethics environment. 
Third-party risk management
We mandate all our third-parties to adhere to our Supplier Code of Conduct and we carry out a comprehensive 
third-party risk management assessment entailing a risk-based selection process for our first-tier suppliers. This 
process identifies suppliers that pose the highest risk based on factors such as location and industry. A 
questionnaire evaluates the supplier's compliance with various standards, including Data Protection, ESG, Risk, 
Compliance, Procurement, and Data Security. The questionnaire provides a comprehensive assessment of the 
supplier's practices, policies, controls, allowing for a consistent and objective evaluation of supplier risk.
By using this process, our business can effectively manage third-party risks, mitigate potential vulnerabilities, and 
ensure compliance with applicable regulations and industry standards.
Acquisitions and Integrations
The Acquisitions and Integrations (A&I) team has piloted a new ESG due diligence process on prospective 
acquisition targets. As part of the process, the A&I team poses a series of questions to the targets regarding 
their ESG strategy and impact. The aim is to assess alignment between the target companies and our ESG 
programme in terms of integrity, strategy, and ambitions. These questions give us a full outline of the target 
companies’ level of ESG maturity and strategy, and highlights their best practices, allowing us to take inspiration 
from their culture and integrate their ethos, values and ambitions into ours.
Modern slavery
At SoftwareOne we are doing everything we can to prevent modern slavery in all its forms. SoftwareOne 
enforces measures such as a Code of Conduct with a zero-tolerance policy, a modern slavery statement 
outlining steps taken to prevent slavery, a Supplier Code of Conduct, due diligence on suppliers, and regular 
employee training programmes. READ MORE
Training roadmap
In 2022 we launched the first stage of our compliance training roadmap with our Code of Conduct training, which 
is a foundational training that provides an overview of company policies and expectations for ethical behaviour. 
This training was available in both Spanish and English, and in 2023 will also be available in German and Chinese.
In 2023, we will launch the second stage of our roadmap which is our Conflict of Interest and Anti-harassment 
training. This new Anti-harassment training will be available in English and will also be translated into Spanish, 
German and Chinese during the year.
www.softwareone.com
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Our corporate governance
SoftwareOne ESG Report 2022

The third stage, to be launched in 2024, involves targeted group training courses, which are designed to address 
specific areas of risk or compliance requirements for different departments or job roles. For example, finance 
and accounting staff may receive training on anti-bribery and corruption, while human resources staff may 
receive training on discrimination and the handling of harassment cases. 
As the programme evolves, the company will introduce more targeted training courses and engagement 
activities that address specific compliance risks or areas where employee behaviour may be of particular 
concern.
Integrity Line
Our 
 is the internal reporting mechanism that allows employees to confidentially and securely report 
incidents. Integrity Line is operated via EQS, our third-party provider, to ensure anonymity and impartiality. Via 
Integrity Line employees can submit reports of bribery, corruption, discrimination, harassment, violence, conflict 
of interest, theft, and health and safety violation cases. This third party provider also provides us with a full case 
management system, designed to log, track and manage outcomes of such cases, including interview notes, 
disciplinary actions and case outcomes. Integrity Line encourages a culture of openness and transparency within 
SoftwareOne and demonstrates our commitment to ethical behaviour and compliance with applicable laws and 
regulations.
Integrity Line
Anti-corruption and bribery
Previously, SoftwareOne established a solid basis for our Anti-Corruption and Bribery programme in our Code of 
Conduct. However, in July 2022, we introduced a dedicated internal policy, providing more detail and as a topic-
specific resource. We set a zero-tolerance strategy for bribery and corruption within all business activities. As 
mentioned, this topic is vital to our training roadmap. This commitment was further highlighted in SoftwareOne’s 
updated Code of Conduct for 2022.
To further promote compliance with our Anti-corruption Policy, SoftwareOne launched a disclosure tool 
developed by Convercent, which is now a part of OneTrust. This tool facilitates improved management and 
reporting of gifts, entertainment, donations, incentives, and external opportunities such as secondary jobs and 
volunteering.
www.softwareone.com
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Our corporate governance
SoftwareOne ESG Report 2022

Data privacy and cybersecurity
SoftwareOne has measures in place for lawful data transfer to countries outside the EU and conducts regular 
Transfer Impact Assessments. Privacy Port, our data protection management system, was established in 2019 
and the data protection team frequently publishes new policies and guidelines for data management. 
SoftwareOne provides annual data protection training to all relevant employees who are required to report data 
breaches as they occur. These include internal incidents, such as leaking salary and payment information to 
unauthorised colleagues, and external breaches which refer to leaking confidential customer information to other 
customers. Overall, only 47 incidents were reported in 2022 and these were resolved through SoftwareOne’s 
management system. In 2023, SoftwareOne will implement a new data protection law in Switzerland, adhere to 
HIPAA regulations in the US, and evaluate data protection regulations in LATAM and in China.
Ecovadis rating 2022
Since 2019 SoftwareOne has participated in the EcoVadis assessment annually. This assessment evaluates 
SoftwareOne’s sustainability performance in areas such as environment, labour and human rights, ethics, and 
sustainable procurement. In 2022, SoftwareOne was awarded a silver medal for the second year in recognition 
of our sustainability achievement.  SoftwareOne’s overall rating is in the top 25% of the companies assessed by 
EcoVadis in the provision of information technology industry services. For ethics and sustainable sourcing, 
SoftwareOne is in the top 13% and top 20% respectively.
www.softwareone.com
36
Our corporate governance
SoftwareOne ESG Report 2022

GRI content index 
SoftwareOne has reported this information cited in this GRI content index for the period from 1 January 2022 to 
31 December 2022 with the reference to the GRI Standards.
GRI 1 : Foundation 2021 used
General disclosures:
GRI Indicator
Description
Reference
 
2–1-a
Organisational details
Annual Report – Overview
2–1-b
Organisational details
Corporate Governance Report – 
Group structure and shareholders
2–1-c
Organisational details
Corporate Governance Report – 
Group structure and shareholders
2–1-d
Organisational details
Annual Report – 2022 facts and 
figures
2–2-a
Organisational details
Annual Report – 2022 facts and 
figures
2–2-b
Organisational details
Annual Report – Consolidated 
income statement
2–3-a
Reporting period, frequency and contact point
ESG Report – Reporting Suite
2–3-c
Reporting period, frequency and contact point
ESG Report – Reporting Suite
2–3-d
Reporting period, frequency and contact point
ESG Report – Imprint
2–7-a
Employees
ESG Report – About us
2–7-b
Employees
ESG Report – About us
2–7-b-i
Employees
ESG Report – About us
2–7-b-iv
Employees
Annual Report – Our people
2–7-c
Employees
Annual Report – Our people
2–7-c-i
Employees
Annual Report – Our people
2–9-a
Governance structure and composition
ESG Report – Our ESG structure 
& framework
2–9-b
Governance structure and composition
ESG Report – Our ESG structure 
& framework
2–9-c
Governance structure and composition
Corporate Governance Report
2–9-c-i
Governance structure and composition
Corporate Governance Report
2–9-c-ii
Governance structure and composition
Corporate Governance Report
2–9-c-iii
Governance structure and composition
Corporate Governance Report
2–9-c-iv
Governance structure and composition
Corporate Governance Report
2–9-c-v
Governance structure and composition
Corporate Governance Report
2–9-c-vii
Governance structure and composition
Corporate Governance Report
2–9-c-viii
Governance structure and composition
Corporate Governance Report
2–10-a
Nomination and selection of the highest governance body
Corporate Governance Report
2–10-b
Nomination and selection of the highest governance body
Corporate Governance Report
2–10-b-i
Nomination and selection of the highest governance body
Corporate Governance Report
2–10-b-ii
Nomination and selection of the highest governance body
Corporate Governance Report
2–10-b-iii
Nomination and selection of the highest governance body
Corporate Governance Report
2–10-b-iv
Nomination and selection of the highest governance body
Corporate Governance Report
2–11-a
Chair of the highest governance body
Corporate Governance Report – 
Board of Directors
2–11-b
Chair of the highest governance body
Corporate Governance Report – 
Board of Directors
www.softwareone.com
37
GRI content index
SoftwareOne ESG Report 2022

2–15-a
Conflicts of interest
Corporate Governance Report – 
Board of Directors
2–15-b
Conflicts of interest
Corporate Governance Report – 
Board of Directors
2–15-b-i
Conflicts of interest
Corporate Governance Report – 
Board of Directors
2–15-b-ii
Conflicts of interest
Corporate Governance Report – 
Board of Directors
2–15-b-iii
Conflicts of interest
Corporate Governance Report – 
Board of Directors
2–18-a
Evaluation of the performance of the highest governance body
Corporate Governance Report – 
Changes of control and defense 
measures
2–18-b
Evaluation of the performance of the highest governance body
Corporate Governance Report – 
Changes of control and defense 
measures
2–18-c
Evaluation of the performance of the highest governance body
Corporate Governance Report – 
Changes of control and defense 
measures
2–19-a
Remuneration policies
Compensation Report – Board of 
Directors compensation
2–19-a-i
Remuneration policies
Compensation Report – Board of 
Directors compensation
2–19-b
Remuneration policies
Compensation Report – Board of 
Directors compensation
2–22-a
Statement on sustainable development strategy
ESG Report – A letter from our 
CEO
2–26-a
Mechanisms for seeking advice and raising concerns
ESG Report – Governance
2–26-a-i
Mechanisms for seeking advice and raising concerns
ESG Report – Governance
2–26-a-ii
Mechanisms for seeking advice and raising concerns
ESG Report – Governance
2–29-a
Approach to stakeholder engagement
Corporate Governance Report – 
Shareholders' participation rights
2–29-a-i
Approach to stakeholder engagement
Corporate Governance Report – 
Shareholders' participation rights
2–29-a-ii
Approach to stakeholder engagement
Corporate Governance Report – 
Shareholders' participation rights
2–29-a-iii
Approach to stakeholder engagement
Corporate Governance Report – 
Shareholders' participation rights
3–1-a
Process to determine material topics
ESG Report – Materiality 
assessment
3–1-a-i
Process to determine material topics
ESG Report – Materiality 
assessment
3–1-a-ii
Process to determine material topics
ESG Report – Materiality 
assessment
3–1-b
Process to determine material topics
ESG Report – Materiality 
assessment
3–2-a
List of material topics
ESG Report – Materiality 
assessment
www.softwareone.com
38
GRI content index
SoftwareOne ESG Report 2022

Governance disclosures:
ESG governance & ethical behaviour
GRI Indicator
Description
Reference
 
201–1-a
Direct economic value generated and distributed
Annual Report – 2022 facts and 
figures
201–1-a-i
Direct economic value generated and distributed
Annual Report – 2022 facts and 
figures
201–1-a-ii
Direct economic value generated and distributed
Annual Report – 2022 facts and 
figures
201–1-a-iii
Direct economic value generated and distributed
Annual Report – 2022 facts and 
figures
201–1-b
Direct economic value generated and distributed
Annual Report – 2022 facts and 
figures
201–2-a
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
201–2a-i
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
201–2a-ii
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
201–2a-iii
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
201–2a-iv
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
201–2a-v
Financial implications and other risks and opportunities due to 
climate change
ESG Report – Climate change –
 risks and opportunities
 
 
 
 
Client privacy & data protection
GRI Indicator
Description
Reference
 
418-a
Substantiated complaints concerning breaches of customer 
privacy and losses of customer data
ESG Report - Governance
 
 
 
 
Supplier requirements for ESG
GRI Indicator
Description
Reference
 
 
Partnering with our supply chain for greater impact
ESG Report - Governance
 
Demonstrating our commitment to supplier diversity
ESG Report - Supplier diversity at 
SoftwareOne
www.softwareone.com
39
GRI content index
SoftwareOne ESG Report 2022

Environmental disclosures
Sustainable office
GRI Indicator
Description
Reference
302–1-e
Energy consumption within the organisation
7,618,697.27 kWh
302–3-a
Energy intensity
840.92 kWh per employee
302–3-b
Energy intensity
Annual Report – 2022 facts and 
figures
302–3-c
Energy intensity
All energy types
302–3-d
Energy intensity
Within the organisation
306–2-a
Management of significant waste related impacts
ESG Report – Carbon reduction 
strategy
Green Offices Strategy
ESG Report – Carbon reduction 
strategy
Supporting partners achieving their public environmental commitments
GRI Indicator
Description
Reference
Tools or services to support clients on their own carbon reduction 
journey
ESG Report - Cutting 
downstream emissions
Measure, control & reduce our GHG emissions
GRI Indicator
Description
Reference
305–1-a
Direct (Scope 1) GHG emissions
ESG Report – Carbon footprint
305–2-a
Energy indirect (Scope 2) GHG emissions
ESG Report – Carbon footprint
305–4-a
GHG emissions intensity
ESG Report – About us
305–4-b
GHG emissions intensity
Annual Report – 2022 facts and 
figures
305–4-c
GHG emissions intensity
ESG Report – Carbon footprint
305–4-d
GHG emissions intensity
ESG Report – Carbon footprint
Carbon Reduction Strategy
ESG Report - Carbon reduction 
strategy
www.softwareone.com
40
GRI content index
SoftwareOne ESG Report 2022

Social disclosures
Diversity & equal opportunity for all
GRI Indicator
Description
Reference
401–1-a
New employee hires and employee turnover
2,650 
Under 30: 1310 
30–50: 1347
Over 50: 131
Male: 1716 
Female: 805
Not-Specified: 128
EMEA: 722
LATAM: 1008
NORAM: 103
401–1-b
New employee hires and employee turnover
2,634
405–1-b-i
Diversity of governance bodies and employees
Annual Report – Our people
405–1-b-ii
Diversity of governance bodies and employees
Annual Report – Our people
Diverse, equal, inclusive & belonging strategy
ESG - Diverse, equal, inclusive 
and belonging strategy
SoftwareOne Academy
ESG - Attract
Training & education
GRI Indicator
Description
Reference
404–1-a
Average hours of training per year per employee
ESG Report - Retain (6.96)
404–1-a-i
Average hours of training per year per employee
ESG Report - Retain (Male 6.61, 
Female – 6.89, Other – 1.66)
404–1-a-ii
Average hours of training per year per employee
ESG Report - Retain (Employee – 
8.08, Manager – 6.53)
404–2-a
Programmes for upgrading employee skills and transition 
assistance programmes
ESG Report - Retain
404–2-b
Programmes for upgrading employee skills and transition 
assistance programmes
ESG Report - Retain
Developing new learning & development tools and platforms
ESG Report - Retain
Giveback & strengthening local community
GRI Indicator
Description
Reference
Supporting local & global volunteer and donations efforts
ESG Report - Retain
Accessibility to technology for NGO’s
GRI Indicator
Description
Reference
203–1-a
Infrastructure investments and services supported
ESG Report- Supporting direct 
positive digital transformation
SoftwareOne Impact
ESG Report - Supporting direct 
positive digital transformation
www.softwareone.com
41
GRI content index
SoftwareOne ESG Report 2022

Reporting suite
Our Annual Report and ESG report are closely connected and cross referenced on our 
. The Annual 
Report was published on 31 March 2023 and the ESG Report on 24 August 2023. For a complete overview, 
readers are advised to consult our entire reporting suite.
website
Annual Report 2022
available in English, from 31 March 2023, published annually
ESG Report 2022
available in English, from 24 August 2023, published annually
www.softwareone.com
42
Reporting suite
SoftwareOne ESG Report 2022

Imprint
Publisher
SoftwareOne Holding AG
Riedenmatt 4
CH-6370 Stans
www.softwareone.com
Concept and production
PETRANIX AG 
Corporate and Financial Communications
Concept, design, consulting and production
www.PETRANIX.com
Technical production
NeidhartSchön AG
www.neidhartschoen.ch
Contact
Head of Global ESG
Laura Mozden
esg.global@softwareone.com
www.softwareone.com
43
Imprint
SoftwareOne ESG Report 2022