SAMSUNG MEDICAL CENTER
SAMSUNG MEDICAL CENTER ESG REPORT 2023
ESG REPORT 
2023

About This Report
Contents
02
Reporting Standards
This report has been prepared in accordance with the Global Reporting Initiative 
(GRI) Standards 2021, a global benchmark for sustainability reporting.
Overview
SMC President Message
Hospital Overview
04
06
SMC's ESG
ESG Vision & Strategy
ESG Implementation Framework 
ESG History
08
08
09
ESG Highlights
Realizing a Cutting-Edge Intelligent Hospital In order to provide Optimal 
Patient Care
Patient care innovation to create patient-centered Environment 
Logistics Innovation through Standardization and Robotic Systems 
Operational Resource Innovation for Minimizing Patient Wait Times and 
Enhancing Satisfaction 
Human resources Innovation for Patient and Caregiver Safety 
Human resources Innovation for Building a Collaborative Organizational 
Culture to Benefit Patients
Human resources Innovation for Improving Work Environment to 
enhance Caregiver Satisfaction
Innovative Achievements for Future Medicine (Digital Transformation) 
10
12
13
14
15
16
18
20
Environment
Our Planet
Special page. SMC Eco Project RE:BORN
24
30
Social
Our Patient
The Future of Healthcare
Privacy Protection
Caregiver
Hospital Safety
Social Value
34
40
48
54
62
72
Governance
Ethic & Compliance
82
Appendix
Stakeholder Definition & Communication 
Materiality Assessment
SMC ESG Index
ESG Data
GRI Index
Independent Assurance Statement
92
94
96
98
102
104
Reporting Period
This report covers Samsung Medical Center's performance from January 1, 2022, 
to December 31, 2022, and includes select key performance data from the first 
half of 2023. Quantitative performance data for the last three years (2020 to 
2022) are provided for trend analysis.
Reporting Scope
This report encompasses Samsung Medical Center within its scope. Variations in 
scope and changes in data are noted separately.
Report Assurance
To ensure the reliability of the reporting process and the presented information, 
third-party verification based on the four principles of AA1000AS (Inclusivity, 
Materiality, Impact, Responsiveness) was conducted by an independent 
assurance provider, Korea Management Registrar (KMR). (Refer to page 104 for 
the independent assurance statement)
Inquiries Regarding the Report
Strategy Innovation Team, Samsung Medical Center
smc.esg@samsung.com
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
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04
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SMC President Message
We hope that Samsung Medical Center's pioneering initiative to publish the first ESG 
report will contribute to the broader adoption of ESG management within the medical 
community and foster symbiotic growth and advancement in the hospital industry.
July 2023   
Park Seung Woo,
President of Samsung Medical Center
First, we are committed to becoming an eco-friendly hospital by 
minimizing pollutants. 
Samsung Medical Center has been tirelessly working to address 
the increasing medical waste challenges and foster a sustainable 
environment by reducing medical waste and conserving energy, 
such as electricity and gas. Specifically, we launched a campaign to 
segregate medical waste from general waste at ward nursing stations. 
Moving forward, we plan to engage patients, caregivers, and guardians 
in these campaigns, demonstrating exemplary ESG practices in the 
environmental field and enhancing our sustainability as a patient-
centered hospital.
Secondly, every caregiver at Samsung Medical Center is dedicated to 
creating a safe hospital environment
Patient safety is our paramount principle, and we firmly believe that 
providing the best patient care necessitates a safe work environment 
for caregivers. We have introduced a flexible work-hour system for 
nurses, founded on a horizontal organizational culture emphasizing 
mutual respect and work-life balance, as part of our innovative 
personnel system to establish a secure work environment. The flexible 
work-hour system for nurses has led to increased job satisfaction and 
reduced turnover rates, resulting in improved nursing services for our 
patients. The success of this system led to being selected as a pilot 
project by the Ministry of Health and Welfare and implemented by 
their major hospitals nationwide. Additionally, we were able to reduce 
simple repetitive tasks for caregivers by automating medical material 
logistics, conducting virtual rounds, and implementing a crisis response 
system, who can focus on safe patient care.
Lastly, we are dedicated in fostering a transparent and equitable 
healthcare ecosystem.
Samsung Medical Center has systematized standards and processes 
to ensure a level playing field from procurement to delivery, 
allowing various companies to participate in bidding. Moreover, we 
strengthened our collaboration with partner hospitals so that we 
may focus on treating critical and complex illnesses. We aim to share 
our expertise and experiences with the hospital industry, ensuring 
that high-quality medical services are accessible to all. Furthermore, 
we remain fully committed to complying with relevant laws and 
regulations, and transparently communicating with all stakeholders.
We hope that Samsung Medical Center's pioneering initiative to 
publish the first ESG report will contribute to the broader adoption of 
ESG management within the medical community and foster symbiotic 
growth and advancement in the hospital industry.
We humbly ask for your continued interest and support on Samsung 
Medical Center's ESG journey. Thank you.
Dear Esteemed Stakeholders,
We extend our heartfelt gratitude for your unwavering trust and support towards Samsung Medical Center.
In recent times, the call for Environmental, Social, and Governance (ESG) management has been gaining momentum both within and beyond the 
hospital industry. As a frontline institution in the battle against diseases, we recognize our vital connection to ESG management. We believe that 
hospitals can embrace ESG principles by striving for sustainable growth while combating incurable and refractory diseases, enhancing the quality of 
life for patients, creating a safer work environment, and engaging in activities that respect the values of various stakeholders.
In pursuit of our commitment to ESG, we established the ESG Committee in 2021, pioneering ESG practices in the hospital industry. Since then, 
we have concretely defined our goals and values concerning the environment, society, and governance, developed a robust internal framework 
for implementation. We have endeavored to foster a shared understanding among all caregivers involved in patient care. Furthermore, we have 
integrated our core strategic direction of becoming “cutting-edge intelligence hospital” with ESG initiatives, ensuring that future-ready patient-
centered medical services are seamlessly aligned with ESG principles.
I am proud to share the following examples of Samsung Medical Center's endeavors in each ESG domain.
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023

06
Hospital Overview
Samsung Medical Center
The Samsung Medical Center was founded on the principles of "providing the finest healthcare to the community, contributing to medical advancement through cutting-
edge research, and promoting public health by nurturing exceptional medical professionals." Over the past 28 years since our establishment, SMC has spearheaded the 
transformation of the Korean medical industry, solidifying its position as the nation's leading hospital. Boasting 43 departments and over 2,000 beds, we annually provide 
medical care to 2.5 million patients, achieving world-class results across various domains, including surgeries, research, and therapeutic techniques. Guided by the vision of 
"SMC at the Frontier of Future Medicine" and the slogan "Care Together, Happy Together," we are re-dedicated to continue to be a "patient-centered hospital" that attains 
the best treatment outcomes for critically ill patients utilizing cutting-edge medical technology.
As of December 31, 2022
Name
Business type
Establishment 
Type
President & CEO
Address
Employees
Establishment 
Date
Samsung Medical Center
General hospital
(Teritary-Care hospital)
Medical institution as a social welfare 
corporation (Not-for-Profit)
Park Seung Woo
81 Irwon-ro, Gangnam-gu, Seoul
6,856
November 9, 1994
2022 Achievements
Employees
6,856
Average Outpatients
9,535persons/day
Licensed Beds 
2,000
Research Publications 
1,108/year
Mission & Vision
Mission
We are dedicated to improve health and to enhance the quality of life for 
mankind through the provision of the state-of-the-art patient care, 
clinical research and education.
Strategic
Directions
Cutting-edge
Intelligence
Pioneer of 
future medicine,
by building
a cutting-edge
intelligent hospital
Patient-Centered
Patient 
first hospital
Critical Illnesses
Best treatments for 
critical complex
illnesses
Care Network
Hub for healthcare
experts with the
medical community
Medical Cluster
Innovative 
collaboration of 
experts to develop 
novel treatments
· Became the world's first healthcare provider to attain HIMSS INFRAM Stage 7  
(In 2023, we secured the triple crown Stage 7 recognition along with the highest score on the global Digital Health Indicator)
· Ranked 1st in the Korea Management Association Consulting KCSI’s 2022 Korea Industry Customer Satisfaction for 5 consecutive years (21 times in total)
· Ranked 1st in the Korea Standards Association Service Quality Index (KS-SQI) for the 17th time
· Ranked 1st in the general hospital category of the Korea Standards Association Premium Brand Index (KS-PBI) for 7 consecutive years
· Ranked 1st in the hospital category of Brand Stock’s 24nd Korea Brand Star for 19 consecutive years
· Ranked 1st in the hospital category of CEO’s Luxury Goods for 17 consecutive years, based on a survey of CEOs from the top 500 companies 
· Attained "Certified" status in the 4th certification survey conducted by the Ministry of Health and Welfare for medical institutions
1. Our happiness is patient’s happiness. 
2. We take pride in our expertise in medical field.
3. We recognize and respect one another.
4. We will work together to deliver medical excellence.
5. We will listen first and explain with sincerity.
6. Empathy is the beginning of understanding patients.
7. Our commitment to innovation is the future of SMC.
Our Promise
Hospital Overview
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Vision
With state-of-the-art medical technology, we focus on providing personalized treatments with
outstanding health outcomes for patients with critical illnesses.
Slogan

08
SMC's ESG
ESG vision & strategy
Based on our new vision of “With state-of-the-art medical technology, we focus on providing personalized treatments with outstanding health outcomes for patients with 
critical illnesses," Samsung Medical Center has established an Environmental, Social, and Governance (ESG) strategy. With this strategy, we have built a sustainable ESG 
management system that aligns with innovative achievements, positioning “SMC at the Frontier of future medicine.”
The ESG focus of Samsung Medical Center encompasses three core aspects: an "environmentally friendly hospital" that minimizes pollutant discharges during the patient 
care process; a "safe hospital" that provides a secure working environment for caregivers and assures patients to be treated with a peace of mind; and an “ Equitable 
hospital" that offers a fair and transparent healthcare ecosystem for stakeholders. Through these endeavors, we strive to continuously advance ESG management within 
the medical domain and further contribute to the widespread adoption of ESG practices within the Korean healthcare industry. Our aim is to exert a positive influence, 
enhancing the competitiveness of medical institutions.
ESG Implementation Framework
In December 2021, Samsung Medical Center established an ESG Committee to play a pivotal role in advancing ESG implementation. The committee comprises of10 
senior executives from pertinent departments, responsible for internal decision-making and execution, along with 3 external members offering unbiased insights 
and improvement suggestions. Notably, external members consist of experts from academia, social welfare practice and research, as well as legal interpretation and 
case application, fostering a robust foundation of ESG expertise. The ESG Committee convenes biannually, focusing on key aspects, including: 1) setting ESG objectives 
considering social impact and feasibility, 2) discussing strategies for pursuing objectives, and 3) addressing execution challenges. Moreover, a dedicated team of 
practitioners from diverse fields has been appointed, enabling caregivers to actively participate in the hospital's ESG practices. Through these endeavors, Samsung Medical 
Center has established a comprehensive ESG implementation framework, ensuring responsible and effective ESG management from leadership to operations.
ESG Vision
Objectives
SMC at the Frontier of Sustainable Healthcare
Minimize pollutant discharges 
during the patient care process
Ensure safety for both patients 
and caregivers
Establish a fair and transparent 
healthcare ecosystem
Environmentally friendly 
hospital
Safe hospital
Equitable hospital
Connected frontline
caregiver practices with
ESG management
Develop hospital-specific
ESG indicators
Continuously disseminate
ESG practices within the 
medical domain
ESG Committee
ESG Working-level manager from various departments
Environment
Social
Governance
ESG History
Established the ESG Committee; held the inaugural ESG Committee meeting
Dec. 2021
Created a dedicated Safety and Health team, streamlining related tasks
Conducted a pilot test for medical waste separation and disposal at nursing stations
Jan. 2022
Conducted ESG Academy Training to enhance and promote ESG understanding among employees
Mar. 2022
Produced and distributed an in-house ESG promotional video
Launched an integrated ESG content service to provide up-to-date ESG information
Apr. 2022
Concluded the operation of Korea's first COVID-19 residential care center commissioned by Seoul City
May 2022
Held the second ESG Committee meeting
Expanded medical waste separation and disposal to all wards
Jun. 2022
Launched linen upcycling ESG project, "RE:BORN"
Jul 2022
Presented on ESG management in the medical domain and Samsung Medical Center's ESG 
implementation strategy at the Korea Healthcare Congress (KHC) 2022, organized by the Korean 
Hospital Association
Nov. 2022
Held the third ESG Committee meeting
Dec. 2022
Held the fourth ESG Committee meeting
Jun. 2023
Published the first ESG report
Jul 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Environmental Management Implementation
Medical Infrastructure and Services
Compliance and Ethical Management
Greenhouse Gas
Accessibility to Medical Services
Energy
Patient Management
Water
Caregivers
Procurement Management
Stakeholders
Risk Management
Environmental Pollutants
Safety and Health
Waste
Information Security and Privacy Protection
ESG Management
Human Rights
Social Contribution

10
ESG Highlights
Realizing a Cutting-Edge Intelligent Hospital In order to provide Optimal Patient Care
An cutting-edge intelligent hospital serves as a platform aligning with Samsung Medical Center's vision to establish a patient-centered healthcare institution, with a focus on critical illnesses. To realize this cutting-edge intelligent hospital, we are harnessing core Fourth Industrial Revolution technologies, such as AI, robotics, cloud computing, big data, and AR/VR, while 
concurrently pursuing seven innovations. The effects of each innovation are linked to our ESG objectives. These include the reduction of energy waste, decreasing the usage of medical materials and paper (environmentally friendly hospital), creating an environment for focused patient care, minimizing infection risks, ensuring safety in medical and workplace settings (safe 
hospital), guaranteeing patient accessibility, and fostering collaboration with partner hospitals (equitable hospital). Through these efforts, the everyday innovative activities of caregivers have been designed to align with our ESG management approach.
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Concept
“Connect & Thru”
Accessible treatment 
everywhere
Minimizing physical movement
Removing spatiotemporal 
constraints
Visit
Connect
Direct path to doctor's office
Eliminating the unnecessary 
check-in process
Stay
Thru
Effects
Strategy and Implementation Concepts
Treatment Innovation
- Digitalizing the entire patient journey, including outpatient care, testing/medication, 
dispension, surgery, admission/discharge
- Driving initiatives such as voice-based automated medical records (outpatient), automatic 
patient information verification (surgery), paperless doctor’s rounds, smart beds (admission/
discharge)
Logistics Innovation
- Standardizing items across wards and automating logistics delivery using robots 
- Achieving "4 Nos" in logistics: No billing, No inspection, No inventory, No human intervention
Patient Service Innovation
- Digitalizing and remoting all touchpoints of the patient journey from appointments to 
hospital departure
Operational Resource Innovation
- Monitoring and predicting appointment/treatment status and issues to provide timely care, 
surgery, tests, etc., to patients
Space Innovation
- Creating a patient-centered care, future-oriented space plan capable of addressing 
overcoming critical illnesses and developing advanced treatment techniques
Talent Innovation
- Cultivating a caregivers’ culture where they grow as members of the best team for optimal 
treatment outcomes 
- Delivering reliable, quality nursing service by experienced nurse through flexible nursing 
shifts
- Establishing a comprehensive safety management system to ensure the well-being of 
employees, patients, and guardians
Care Network Innovation
- Contributing to treatment integration and establishing a medical safety network through 
seamless sharing of treatment data and patient exchanges between SMC and partner 
hospitals
Environment  for focused  Patient Care
Increased patient satisfaction
Improved care quality
Reduction of paper document usage
Securing time and focus for patient care
Optimizing ward space and improving work 
environment
Minimizing waste of medical materials
Minimizing the risk of hospital acquired patient 
infection
Minimizing waiting time before the appointment
Reducing various document and receipt usage
Minimizing patient waiting time
Enhancing patient satisfaction
Improving the operational efficiency of medical 
resources
Enhancing patient convenience, safety, 
and satisfaction
Expanding Critical illnesses care and 
advanced research
Improving energy efficiency
Collaborative organizational culture for  patient care
Increasing job satisfaction
Ensuring safe medical and work environments
Enhancing for patients accessibility
Reducing patient anxiety in other regions
Promoting shared growth with partner hospitals
Environmentally 
Friendly Hospital
Safe Hospital
Equitable Hospital
SMC at the Frontier 
of Sustainable 
Healthcare
Cutting-edge intelligent Hospital
ESG Management

12
ESG Highlights
Patient care innovation to create patient-centered Environment
Creating a Smart Treatment Environment
Samsung Medical Center is dedicated to digitizing all aspects of the patient journey, encompassing outpatient care, laboratory and pharmacy services, surgery, and admission 
and discharge. This effort has resulted in an environment where healthcare professionals can focus on patient care to the fullest extent, contributing to improvements in 
patient safety and satisfaction. Furthermore, we have reduced paper usage by 80% by minimizing paper questionnaires and documentation.
Digital Transformation for Creating a Patient-Centered Care Environment
Surgery
Smart
Time-Out
Same-Day
Admission Center
for Surgical 
Procedures
- Introduction of a surgery and patient information  
time-out board
- Automated surgery status display
Implementation of preoperative testing and consultation 
prior to anesthesia, as well as a process enabling same-
day admission for surgeries/procedures to reduce hospital 
stays
Testing and Medication
Pathology Result 
Broadcasting
System
Enhancement of the surgical pathology result delivery 
system and addition of a text result display system
Outpatient Care
Remote body 
measurements
Automatically transmitting basic vital signs like height, 
blood pressure, etc. to EMR*
*EMR : Electronic Medical Record
Admission and Discharge
Paperless Doctor’s 
Rounds
Using tablets equipped with the DARWIN-T program, 
doctors can access real-time test results, EMR information, 
rounding summaries, and notes.
Smart Wards
Proactively providing digital patient education, treatment 
information, and service request registration
Smart Beds
Automatically displaying real-time patient information and 
care instructions on electronic bed cards
Effects
Enhanced operational efficiency through computerization and automation
Reduced preparation time for rounds, securing more time for patient care
Reduction of cumbersome procedures like paper questionnaires and
decreased waiting times
Shortened hospital stays
Increased focus on patient care and safety
Enhanced healthcare quality
Improved satisfaction
Minimized human errors, including input mistakes
Process automation
Reduction in surgery cancellations due to bed shortages
Logistics Innovation through Standardization and Robotic Systems
Operation of Robot-Based Smart Logistics
Despite a more than 15-fold increase in logistics demand due to the rise in patient visits since the hospital's inception, our logistics system continued to function 
similarly to the initial setup. In response, Samsung Medical Center standardized items utilized across wards and introduced automated item delivery, achieving "4 
Nos" in logistics: No billing, No inspection, No inventory, No human intervention. This logistics system involves transport robots delivering standardized quantities to 
each department during nighttime and early morning hours when patient and caregiver traffic is low. The robot-based smart logistics system addresses issues such as 
infection risks, patient safety, elevator congestion, and delivery delays that could arise from manual deliveries during the daytime.
Furthermore, caregivers used to dedicate a significant amount of time to requesting and verifying quantities. Presently, robots deliver pre-defined standardized 
quantities to each department, reducing the time caregivers spend on logistics management. This has contributed to an increased amount of direct nursing time for 
patient care. Additionally, the space previously used for storing materials has been repurposed for medical services. Moreover, in conjunction with Government Grants, 
Samsung Medical Center is developing a real-time remote robots/logistics integrated control system based on the metaverse. Through this advanced logistics system, 
our goal is to provide a safer environment for patients, optimize caregiver efficiency, and foster an environment centered around patient service.
*Smart Logistics System has been completed in the main building. The cancer hospital is scheduled for completion by 2023, and the annex by 2024.
Automated Guided Vehicle (AGV) for Medical Supplies
80% Reduction in Paper Usage
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Implementation of "4 Nos" Logistics
No billing
No inspection
No inventory
No human
intervention
Standardized quantities
Automated inventory 
management
Automated robot delivery
Integrated control
External logistics system
Prioritizing patient care to deliver 
optimal service
Ensuring a secure hospital 
environment
Optimizing space to expand 
treatment areas

14
ESG Highlights
Human resources Innovation for Patient and Caregiver Safety
Implementation of Caregiver Safety Total System (CSTS)
Samsung Medical Center has established the Caregiver Safety Total System (CSTS) to swiftly ensure the safety of caregivers and patients during disasters like fires and 
infectious disease outbreaks by integrating indoor layouts and staff emergency contacts. The system accurately tracks workforce personnel in each building, floor, and area 
by time, providing various functions like verifying fire safety facilities such as fire extinguishers and fire hydrant placements, guiding evacuation routes, offering hazardous 
substance information, conducting rapid epidemiological investigations based on work locations in case of infectious disease outbreaks, and checking ongoing construction 
updates. Our future plans include expanding the system's scope to include patients, caregivers, and hospital wards, establishing a comprehensive safety management 
system responsible for the safety of Samsung Medical Center's staff and patients.
Operational Resource Innovation for Minimizing Patient Wait Times and Enhancing Satisfaction 
Development of Data-Based Operation & Communication Center (DOCC)
Samsung Medical Center has established the Data-driven Operation & Communication Center (DOCC) with the goal of minimizing patient wait times and ensuring 
timely services such as examinations, treatments, admissions, and blood collection. DOCC is a data analytics framework, providing real-time insights into the status of 
medical infrastructure and predicting future operational conditions of medical resources, thereby enabling effective decision-making. We are creating refined simulations, 
including digital twins, that integrate fragmented information from medical sites and incorporate crucial decision-making data to assess the impact on medical resources. 
The outcomes of our analyses are presented through the Performance Analytics Network (PAN). Through real-time monitoring and prediction of treatment status and 
issues, accurate data is provided for seamless communication across hospital departments and expert teams.
Developing detailed 
hospital layouts
Individual work
position data
Fire safety/
Hazardous
substances
Establishing an 
Emergency
contact system
CSTS(Caregiver Safety Total System)
Effects
Minimization of patient wait times in congested 
hospital settings
 Timely treatment for critical cases
Forecasting and responsive handling of resource 
demands for each department
Flexible resource management based on demand
Prioritization of resources based on emergency 
severity and urgency
Patients
Medical Staff
Hospital
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Starting 2019
2023
2024
2027
Establishment and acquisition of 
standardized data
Implementation of the monitoring 
system and development of 
predictive models
Integrated management of medical 
resources and PAN enhancement
Evolution into SMC Digital Twin
 Consideration of field user convenience 
 Collection of operational data generated in the field work processes 
 Extraction of patient-specific data through DARWIN PAN
 Utilized for comprehensive medical resource management
 Display of summarized information, alert functionalities, diverse UI 
representations 
 Modules shared across network hospitals (Using the cloud system)
DARWIN PAN
IPD (Integrated PAN Display)

SAMSUNG MEDICAL CENTER 
SUSTAINABILITY  REPORT 2023
16
ESG Highlights
Human resources Innovation for Building a Collaborative Organizational Culture to Benefit Patients
Fostering SMC's Caregiver Culture with Mutual Respect
In 2019, Samsung Medical Center declared a "caregiver" culture of mutual respect and collaboration for the first time in hospital industry. The caregiver culture is our 
esteemed organizational ethos where top experts unite as members of the best team in patient care. From a patient's initial hospital visit to their discharge, everyone 
influencing the patient experience is a caregiver, showcasing their skills as one team across various fields.
Samsung Medical Center aims to cultivate a "beloved team of the best experts" extending beyond esteemed doctors. We wholeheartedly support all caregivers in growing 
as professionals who embody the noble mission of saving patients' lives.
SMC, A Workplace Where Everyone Wants to Work
Founded on principles of mutual respect and collaboration, Samsung Medical Center is actively establishing and nurturing a horizontal organizational culture, with the aim 
of becoming a hospital where everyone wants to work.
In 2019, marked by the introduction of the "caregiver" culture, Samsung Medical Center abolished formal job titles for all roles within the hospital, adopting the universally 
respectful titles of "Mr." or "Ms." Building on this foundational shift, all caregivers, irrespective of their profession, age, or rank, dedicate themselves to fostering 
collaboration and mutual regard. In collective harmony, they work towards delivering optimal treatment outcomes for patients. Moreover, we maintain our flexible 
and horizontal organizational culture through a range of communication initiatives, including institution-wide programs that resonate across diverse professions and 
generations, meetings with the president, and employee council sessions. Notably, SMC's exceptional organizational culture stands recognized as a prime catalyst inspiring 
many skilled individuals to aspire towards joining Samsung Medical Center. Just as SMC has led the way in evolving the culture of Korean hospitals over the past three 
decades since its establishment in 1994, we are unwavering in our pursuit of becoming a hospital where everyone desires to contribute, delivering the finest treatment 
outcomes through perpetual talent innovation.
 
'Our Promise' Established through Caregiver Participation
‘'Our Promise' is a set of guiding principles meticulously crafted to uphold and advance the legacy of patient-centric values instilled since the hospital’s inception in 1994 while 
embodying the caregiver culture.
At Samsung Medical Center, Our Promise was born through voluntary participation and consensus among all caregivers, encompassing doctors, nurses, pharmacists, medical 
technicians, researchers, and administrators. With the introduction of the caregiver culture in 2019, caregivers themselves took the initiative to formulate the commitments 
that bind them to themselves, colleagues, patients, and society. A big data analysis of the 3,918 proposed sentences yielded keywords and pivotal commitment statements. 
These statements then underwent caregiver voting, culminating in the final selection of seven "Our Promise" declarations.
The Process of Establishing 'Our Promise'
Our Promise
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
· Online and offline participation
  - A total of 1,324 participants, 
leading to 3,918 sentence 
proposals
· Extracting keywords from 
the perspectives of "Self/
Colleagues/Patients/Hospital"  
(23 keywords)
· Dialogues with internal 
stakeholders including the 
Employee Council and key 
executives, as well as external 
experts
· Culminating in the selection of 
the final 7 statements through 
online caregiver voting
· The proclamation of 'Our 
Promise' during the 25th-
anniversary celebration
Strengthening Interprofessional Collaboration among Diverse Experts 
With the growing number of patients suffering complex and multiple conditions, the medical care paradigm has evolved from individual exceptional doctors treating 
illnesses to collaborative, multidisciplinary treatments involving various medical professionals. As the hospital's role shifts from cure to care, it necessitates a "team-based" 
patient care approach involving collaboration among doctors, nurses, medical technicians, pharmacists, rehabilitation specialists, and other experts. Samsung Medical 
Center remains dedicated to delivering the highest quality treatment outcomes and optimal patient care experiences through its collaborative culture.
Doctors
Nurses
Pharmacists
Patients
Custodians
Radiological Technicians
Pathologists
Transportation Staff
···
Gathering insights from caregivers
Analyzing big data and engaging 
in Value Talk sessions
Facilitating discussions among 
internal and external experts
Confirming the final selection and 
proclamation of 'Our Promise'
Our Promise 1
Our happiness is patient's 
happiness.
Our Promise 2
We take pride in our expertise 
in medical field.
Our Promise 5
Empathy is the beginning of 
understanding patients.
Our Promise 6
We will listen first and explain 
with sincerity.
Our Promise 7
Our commitment to innovation 
is the future of SMC.
Our Promise 3
We recognize and respect one 
another.
Our Promise 4
We will work together to 
deliver medical excellence.

18
ESG Highlights
Human resources Innovation for Improving Work Environment to enhance Caregiver Satisfaction
Introducing the Nation's First Flexible Work System for Nurses
Samsung Medical Center, in a pioneering effort to enhance the work environment for shift nurses providing round-the-clock patient care, has undertaken the research and 
implementation of the "Flexible Nursing Work System."
This innovative approach, the first of its kind in Korea, builds upon previous initiatives such as the "expansion of dedicated night staff" to reduce night shifts, the "reduction 
of Sleeping-Off standards" to ensure adequate post-night shift rest, the introduction of "Refresh Leave" offering a month of rejuvenation, and the establishment of the "ACE 
Team" to minimize staffing gaps due to unexpected absences.
The Flexible Nursing Work System aims to mitigate nurse turnover resulting from the challenges of shift work and proactively accommodate diverse work patterns across 
different life stages.
Since 2020, SMC has refined its Flexible Nursing Work System through two rounds of pilot testing. Starting in 2021, this system has been adopted across all shift departments, 
including emergency rooms and intensive care units (totaling 55 departments).
Departing from the conventional three-shift model, this initiative empowers each nurse to choose work types. Shift nurses now have the opportunity to apply for their 
preferred schedule in advance, allowing them to maintain a stable and well-planned balance between work and personal life.
These efforts have yielded positive outcomes, with increased job satisfaction and a reduction in turnover rates. This transformative change has cultivated an environment 
where seasoned nurses consistently deliver high-quality care to patients. Also, it has become one of the primary reasons nursing students aspire to join Samsung Medical 
Center. Looking ahead, Samsung Medical Center remains steadfast in its commitment to driving continuous talent innovation, including the enhancement of work assignment 
systems, to further elevate nurses' working conditions and benefits.
Recognized as an Exemplary Model for Korea's Nursing Shift System Improvement Pilot Project
Our Flexible Nursing Work System has been recognized as a model for the Nursing Shift System Improvement Pilot Project by the Ministry of Health and Welfare, making 
a significant societal impact on enhancing the work environment for nurses in Korea. Over 60 medical institutions have participated in the pilot project since April 2022. 
Samsung Medical Center actively shares the insights from its flexible work system with government and the industry. We continue to communicate operational challenges 
to government agencies and share best practices with other healthcare institutions, as part of our ongoing commitment to improving the work environment for nurses.
Diverse Work Types Based on Individual Preferences
Fixed working hour 
schedule
2 shift working 
schedule
Dedicated Night Shift
2-Shift schedule
3-Shift schedule
① Fixed Day Shift 
② Fixed Evening Shift
③ Day / Evening
④ Day / Night
⑤ Evening / Night
⑥ Fixed Night Shift
⑦ 12-hour 2 Shifts
⑧ 3 Shifts
1 preferred shift out of
3 scheduled shifts
2 preferred shifts out of 
3 scheduled shifts
Exclusive night shift work 
(Guaranteed additional rest days)
Working two 12-hour shifts 
instead of three shifts
Traditional 3 shifts
Interviews with Nurses Participating in the Pilot Program
A nurse who selected the 
Day / Night Shift (2 shift 
working schedule ④)
A nurse who selected the 
Fixed Evening Shift (Fixed 
working hour schedule ②)
A nurse on the Dedicated 
Night Shift
Previously, my lifestyle patterns were irregular due to work schedules. With the introduction of flexible work, I could opt-out of the 
evening shift, allowing me more leisure time. I can now engage in activities like yoga and book clubs in the evenings.
I have a one-year-old child to care for, and coordinating family schedules was challenging, leading to stress and physical strain. The 
flexible work schedule allows us to share childcare duties: I handle mornings, my mother-in-law takes afternoons, and my husband 
helps in the evenings. This has significantly reduced the childcare burden.
As I entered my thirties while adhering to the conventional 3-shift work schedule, I encountered sleep disorders resulting from 
decreased stamina. I was tired, but could not fall asleep at different time of the day and night. However, the dedicated night shift has 
enabled me to maintain consistent sleep hours, effectively alleviating fatigue..
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Pilot Program Results
Non-implemented Group
Non-implemented Group
Non-implemented Group
Implemented Group
Implemented Group
Implemented Group
Satisfaction with Work Types
25.9
10.1
37.7
22.1
36.4
67.8
Satisfaction 
rate increased 
by 1.86 times
Job Satisfaction
24.2
16.1
39.4
38.3
36.4
45.6
Satisfaction 
rate increased 
by 1.25 times
Intention to Leave
49.7
36.5
21.5
24.1
28.8
39.4
Positive 
responses 
increased
by 1.37 times
■ Satisfied   ■ Neutral   ■ Dissatisfied
■ Satisfied   ■ Neutral   ■ Dissatisfied
■ Satisfied   ■ Neutral   ■ Dissatisfied
* Comparison of positive-negative responses between a 6-month implemented group (166 participants) and a non-implemented group (170 participants)
(Unit : %)

20
ESG Highlights
Named as Korea's Best Smart Hospital and Asia's Best Cancer Hospital
For two consecutive years, Samsung Medical Center has secured the top position among Korean hospitals in the esteemed "World's Best Smart Hospitals" ranking 
by Newsweek. Conducted by a German global research firm commissioned by Newsweek, this survey encompasses five categories: data processing functionalities, 
Telemedicine, Digital Imaging, Artificial Intelligence, and Robotics, involving over 300 medical professionals across 28 countries.
This recognition from Newsweek underscores Samsung Medical Center's progress in transitioning into an cutting-edge intelligence hospital. Additionally, in the “World's 
Best Specialized Hospitals in Oncology" category, Samsung Medical Center's cancer hospital achieved the first rank in Korea (6th globally), reinforcing its standing as a 
worldwide leader in oncology. Notably, attaining the sixth global position among specialized cancer hospitals highlights our medical staff's continuous efforts to enhance 
cancer treatment technologies and patient survival rates, despite our relatively short history. Looking ahead, Samsung Medical Center aims to propagate global digital 
transformation and share our medical expertise and digital innovation know-how with the Korean healthcare industry. Through these endeavors, we aspire to deliver 
elevated medical services to Korean patients and contribute to making K-Medical a global trendsetter.
Innovative Achievements for Future Medicine (Digital Transformation)
Achieving HIMSS Stage 7 Ratings in 3 Categories
In 2022, Samsung Medical Center achieved an unprecedented milestone by becoming the first healthcare provider worldwide to attain the highest Stage 7 rating in 
the HIMSS* Infrastructure Adoption Model (INFRAM). HIMSS, a globally recognized authority in assessing medical institution informatization, aims to drive IT-powered 
hospital innovations.
Building upon this success, in 2023, Samsung Medical Center not only secured the highest Stage 7 rating in the Electronic Medical Record Adoption Model (EMRAM) but 
also achieved another pioneering feat by attaining Stage 7 in the Digital Imaging Adoption Model (DIAM). This DIAM recognition validates our digital transformation 
efforts in the realm of medical imaging, setting us apart on the global stage. Remarkably, Samsung Medical Center reached the pinnacle Stage 7 rating in EMRAM 
within a year of achieving Stage 6 in 2022. Additionally, our outstanding performance in the Digital Health Indicator (DHI) survey, a metric measuring hospital digital 
transformation, garnered a record-breaking score of 365 out of 400, the highest ever globally.
Samsung Medical Center's triple crown accomplishment—attaining Stage 7 in three out of six HIMSS evaluation categories, alongside achieving the highest score in the 
Digital Health Indicator—marks a historic milestone in the global hospital industry. This underscores SMC's leadership in the global healthcare sector and recognizes the 
collective dedication of all caregivers over the past three decades in establishing a cutting-edge intelligence hospital.
Going forward, Samsung Medical Center remains committed to delivering patient-centric medical services through ongoing digital transformation, fostering a hospital that 
fills caregivers with pride, and enhancing the competitiveness of our hospital as well as the overall healthcare industry in Korea.
World's Best Smart Hospitals
World's Best Specialized Hospitals - Oncology
Stage 7 Validated Categories
IT Infrastructure
EMR
Digital Medical Imaging
*US Healthcare Information and Management Systems Society (HIMSS)
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Digital Health Indicator Evaluation Domains
Leadership and 
Professional Workforce
Personalized Treatment 
Application
Data Interoperability
Data-Driven Predictive 
Analysis
Attained the Highest 
Global Score

22
Our Planet
Special page. SMC Eco Project RE:BORN
24
30
ENVIRONMENT
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023

OUR PLANET
We consume a significant amount of energy providing patient care 
around the clock as a tertiary medical center. Consequently, all of Korea's 
major hospitals were included in the 2021 Seoul's Top 20 Energy-Intensive 
Consumption Institutions list announced by the Seoul Metropolitan 
Government. Recognizing the unique attributes of medical institutions, 
Samsung Medical Center is exploring various initiatives to conserve 
energy.
 
Furthermore, the healthcare industry is witnessing an increase in medical 
waste due to factors such as the rise of infectious diseases like COVID-19, 
the expanded use of disposable items for infection prevention, and 
the growing number of critical patients. With limited medical waste 
incineration facilities nationwide, medical waste disposal in Korea is 
becoming more challenging. Samsung Medical Center is proactively 
working to reduce its medical waste in response to this situation. Through 
initiatives like upcycling patient and staff uniforms and implementing a 
medical waste separation project, we aim to minimize the environmental 
impact of patient care processes and transition into an eco-friendly 
hospital.
 
Moreover, we are actively seeking ways for the entire hospital industry to 
collaborate in saving energy and reducing medical waste.
Environmental Management System
Reducing Environmental Impact
Special page. SMC Eco Project RE:BORN
26
27
30
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
24
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX

Governance
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
26
Our Planet
Environmental Management System
Environmental Management Vision and Strategy
Situated within a nature preservation area, all buildings of Samsung Medical 
Center, including wards, harmoniously blend with nature. To provide patients 
and guardians with a comfortable environment for outpatient and inpatient care, 
testing, and treatment services, we have maximized the available patient spaces 
within the boundaries of the Green Natural Area. Committed to environmental 
preservation and in compliance with relevant regulations, Samsung Medical 
Center has embraced "Green Hospital Practices" as a guiding principle in 
environmental management, ensuring an optimal environment for its core 
mission of patient treatment and care. 
Energy 
management
Waste 
management
GHG
management
Water 
management
President
Key decision-making matters 
(Investment plans, management 
goals, etc.)
Activities results reporting
Environmental Management Goals
Management 
Principle
Management 
Goals
Pursuing Excellence as a Green Hospital
Recognizing the significance of 
safety, environment, and health 
in hospital management
Sustaining the optimal 
operation and maintenance 
of hospital facilities; adopting 
and enhancing advanced 
technologies
Complying with international 
conventions and domestic 
regulations, and instituting more 
stringent internal standards
Providing a pleasant environment 
and facility services for our 
customers and patients
Fulfilling Social Responsibilities
Facility Improvement and 
Maintenance
Facility and Environmental 
Services
Optimal Facility Operations
① Minimize environmental 
pollution and establish a 
safe and pleasant hospital 
environment
② Disclosing information about 
activities related to the 
environment and safety to 
stakeholders
① Enhancing systems and 
facilities
② Conducting preventive 
maintenance of systems 
(in compliance with legal 
requirements)
① Maintaining and improving 
patient satisfaction through 
indoor environment 
measurement and 
management
② Minimizing patient 
inconvenience through 
improved proactive 
maintenance 
① Decreasing energy 
consumption through 
efficient operation 
(GHG reduction)
② Replacing and improving 
inefficient equipment
Reducing Environmental Impact
Greenhouse Gas and Energy Management
Operating under the GHG Emissions Trading System (ETS), Samsung Medical Center is transparently disclosing its greenhouse gas emissions and energy consumption to 
the government and stakeholders through the Environmental Information Disclosure System. Following energy and GHG management guidelines, our dedicated team 
efficiently oversees energy facilities, promptly addressing any deficiencies, and formulates annual energy-saving plans while reporting outcomes to management. Through 
these concerted efforts, Samsung Medical Center remains committed to continually reducing greenhouse gas emissions and contributing to climate change mitigation.
Defining Key Performance Indicators (KPIs) based on 
building-specific energy-saving plans
GHG Emissions (Scope 1) 
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Environmental Team
Establishing annual energy-saving plans and detailed 
implementation strategies
CASE : Investment in Energy Conservation
Samsung Medical Center is actively striving to reduce greenhouse gas emissions and energy consumption through initiatives such as optimizing facility 
operations, insulation, heat recovery, leak prevention, and lighting enhancements. In 2022, we replaced the outdated outdoor air control system in the main 
building and transitioned parking lot lighting to LED for more effective energy utilization. Our commitment to reducing GHG emissions and energy consumption 
remains steadfast.
CASE : Energy Conservation Campaign
To reduce energy consumption, Samsung Medical Center has launched an energy conservation campaign. Through our internal online communication platform, 
the "Communication Window" caregivers are encouraged to participate actively in the energy-saving initiative. We will persist in enhancing employee awareness of 
energy conservation through communication-based campaigns, aiming to tangibly reduce energy consumption.
Reduced by  2.6% 
compared to the previous year
Maintaining the indoor temperature 
at 26°C
Minimizing electricity usage 
during peak hours
(11:00 AM - 4:00 PM)
Turning off extension cord 
switches for PCs and monitors 
upon leaving the office
Turning off 50% 
office lighting during 
lunchtime
Promoting stair 
usage
Unplugging unused 
devices
Switching off unnecessary 
lights during overtime and 
weekend work

Reducing Environment Impact
Waste Management 
At Samsung Medical Center, waste is categorized into general, designated, and medical waste, aligning with waste management guidelines. We diligently adhere to 
regulations by disposing, collecting, transporting, storing, and discharging waste as required. To ensure understanding of waste management's importance across departments 
as well as among caregivers, we provide caregivers with waste management education and training. Additionally, waste is segregated to prevent contamination, and efforts 
are made to reduce waste generation by purchasing raw materials and packaging that minimize waste. 
These waste-related goals and achievements are reported to management biannually.
CASE: Use of Eco-Friendly Materials* for Space Innovation
Samsung Medical Center is undertaking extensive remodeling of aging 
building materials to create a more pleasant environment for patients for 
the long term. In this remodeling process, we prioritize the use of materials 
with HB (Healthy Building) Mark or Eco-Label certification. This approach 
aims to mitigate the environmental impact of remodeling while enhancing 
overall environmental performance.
CASE: Medical Waste Separation and Disposal Campaign
Following the COVID-19 pandemic, a significant increase in medical 
waste has occurred, coupled with rising disposal costs due to 
inadequate treatment facilities. This heightened the need for waste 
management. Responding to the surge in medical waste resulting 
from mixed disposal of general and medical waste, Samsung Medical 
Center launched a separation and disposal campaign at nursing 
stations in 2022. This campaign involved implementing separation and 
disposal practices applicable to nursing stations, alongside educational 
and promotional efforts to improve medical waste disposal practices. 
Samsung Medical Center is dedicated to exploring diverse strategies 
to minimize waste generated during patient care processes.
28
Activities for Reducing Water Usage
To decrease water consumption, Samsung Medical Center has implemented 
measures such as installing water-saving toilets and optimizing water usage 
for showers and cleaning. We remain committed to exploring various ways to 
reduce water consumption throughout the hospital.
Monitoring Water Pollutants
Samsung Medical Center has established a system to monitor water pollutants, 
ensuring the utilization of safe water resources. Equipped with physical, 
chemical, and biological treatment facilities capable of treating 900 tons per day, 
we measure and analyze water pollutants in 62 categories or more at least once 
a month for effective management.
Water Resource Management
Samsung Medical Center complies with reservoir and water usage management 
guidelines, ensuring a stable supply of tap and purified water through a 
systematic delivery system. Even during emergencies, a consistent water resource 
supply is maintained. Moreover, by establishing and enforcing management 
standards for all wastewater generated at the hospital, we not only meet 
regulations but also work towards minimizing water pollution. We set annual 
reduction goals for water pollutants and wastewater generation, reporting these 
outcomes to management for oversight.
Air Pollutant Management
At Samsung Medical Center, we have implemented a system to regularly 
measure and manage air pollutant emissions. 
This includes the installation of a Tele-Monitoring System (TMS) that 
continuously monitors emissions while boilers are in operation, transmitting real-
time measurements to the Korea Environment Corporation. Furthermore, we 
are making continuous efforts to minimize nitrogen oxide emissions produced 
during the heating and hot water supply processes by replacement of boilers 
with more energy efficient models.
*Products certified for superior environmental attributes compared to other 
products
No 
Certification Type
Certified Product
1
HB Mark
Insulation materials
2
Interior film
3
Adhesive
4
Dry wall
5
Environmental Product Declaration 
(EPD)
Insulation materials
6
Sealant
7
Interior film
8
Eco-Label
Paint
9
Sealant
10
Interior film
11
ceiling surface material
12
Insulation materials
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Our Planet
Waste Reduction Activities 
To minimize the effects of waste disposal and fundamentally reduce waste generation, we employ a variety of measures. These include waste separation and disposal to 
avoid contamination, as well as the procurement of raw materials and packaging designed to minimize waste. These waste-related goals and achievements are reported 
to management biannually. Additionally, we actively guide all caregivers and employees within the hospital on the correct separation and disposal of different waste 
types, as part of our commitment to reducing medical waste generation. In common areas like corridors, lobbies, and waiting rooms, we provide dedicated containers for 
medical waste and separate bins for general waste to ensure proper management and prevent mixing.
Waste Reduction Measures
1
2
3
Setting waste reduction and recycling goals
Expanding the purchase of raw materials with 
lower waste generation
Minimizing waste destined for landfill or 
incineration

30
Special Page. SMC Eco Project RE:BORN
As part of our commitment to social contribution, Samsung Medical Center has initiated the SMC Eco Project RE:BORN, an initiative aimed at minimizing medical waste. The 
repeated sterilization and laundering of various workwear, beddings, and sheets often lead to their deterioration, rendering them unusable. Consequently, around 30,000 
linens are discarded annually. To address this, we collect these linens and transform them into bedding for shelter dogs, teddy bears, and pouches. Through this upcycling 
process, a total of 240 sets of workwear have been repurposed into clothing for 410 teddy bears and 400 pouches. These teddy bears bring comfort to patients and their 
families, while pouches are distributed to caregivers, and dog bedding is provided to animal shelters.
The RE:BORN project not only contributes to environmental preservation but also aligns with our social contribution and donation endeavors, magnifying its positive impact. 
Samsung Medical Center remains committed to expanding this upcycling project, viewing it as an ongoing effort rather than a one-time event.
By repurposing discarded workwear, caregivers 
personally created teddy bear clothes. These RE:BORN 
Bears, fashioned from SMC workwear, were gifted to 
children undergoing treatment at Samsung Medical 
Center. The RE:BORN Bears not only contribute to 
environmental sustainability through the reuse 
of workwear but also help strengthen the bond 
between young patients and caregivers.
RE:BORN Bear Project
240sets of 
workwear upcycled 
410teddy bear 
outfits crafted
Building upon the positive response to the bedding donation and RE:BORN Bear projects, Samsung Medical Center explored additional 
methods to upcycle discarded linens. This effort resulted in the creation of pouches using linens with stains or significant wear. The pouches 
were developed in partnership with a social enterprise that employs individuals with disabilities, promoting social inclusion. Furthermore, 
proceeds from the project were used to purchase feminine hygiene products, which were subsequently donated to the Seoul Women 
Protection Center.
Pouch Project
400
pouches produced
Since embracing ESG management in 2021, Samsung Medical Center has explored ways to recycle discarded bedding, aiming to reduce 
pollutant generation during care processes. In July 2022, we began donating discarded dog bedding to animal shelters. Approximately 
6 tons of bedding, typically disposed of annually at our hospital, were upcycled* to provide enhanced comfort for rescue dogs. This 
initiative accelerates the recovery of these animals and allows shelters to allocate bedding expenses towards improving animal welfare. 
We intend to expand upcycling efforts for discarded linens and bedding, collaborating with more organizations sharing similar needs.
Bedding Donation to Animal Shelters
*Upcycling: Beyond mere recycling, upcycling adds value by incorporating new design elements and functionality into discarded resources.
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
RE:BORN Linen Upcycling Impact
Approximately 30,000 linens discarded 
annually
2.1 kg CO2eq per linen produced
2,700L per linen produced
RE:BORN impact: Reduction of 63,000 kg CO2eq
RE:BORN impact: Reduction of 8,100KL 
Carbon
emissions
Water 
Consumption

SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
32
Our Patient
The Future of Healthcare
Privacy protection
Caregiver
Hospital Safety
Social Value
34
40
48
54
62
72
SOCIAL
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX

Our ongoing drive for innovation, development of advanced treatment 
techniques, and nurturing exceptional medical professionals underscore 
our dedication to utilizing medical technology for critically ill patients’ 
care, saving lives. To achieve this, we clearly outline patient rights 
and responsibilities, establishing measurable benchmarks for each 
service category to monitor our performance. When vulnerable areas 
are identified through these benchmarks, we engage in improvement 
initiatives, striving to deliver the finest service experience to patients and 
their guardians.
Moreover, We connect our patients and families with organizations 
providing medical expense support and offer welfare counseling in order 
to address the emotional, social, and economic hardships.
Amidst the COVID-19 pandemic, we contributed to creating a public 
medical safety network by operating a community treatment center at 
the request of the Seoul Metropolitan Government, fulfilling our social 
responsibility.
OUR PATIENT
Patients’ Rights and Responsibilities
Increasing Patient Satisfaction
Support for Vulnerable Groups
Expanding Medical Service Accessibility
36
37
38
39
SAMSUNG MEDICAL CENTER 
SUSTAINABILITY  REPORT 2023
34
SAMSUNG MEDICAL CENTER 
SUSTAINABILITY  REPORT 2023
34
34
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX

Increased Patient Satisfaction
Enhanced Medical Accessibility
36
Our Patient
Patients’ Rights and Responsibilities
Policy
Samsung Medical Center upholds and respects the rights and responsibilities of patients and their guardians. We disclose a transparent policy that outlines these rights 
and responsibilities, including detailed duties and entitlements of patients and their guardians.
Patient Responsibilities
Responsibility to trust and respect 
the medical team
Responsibility not to use dishonest information to 
obtain medical care
Responsibility to abide by all hospital regulations
Patient Rights
Right to confidentiality
Right to receive medical care
Right to be informed and to make 
an autonomous decision
Right to request consultation and mediation
Right to have values and beliefs respected
Right to receive care in safe setting
Increasing Patient Satisfaction
SMC Patient Experience Index (SPEI)
Samsung Medical Center has developed the SMC Patient Experience Index (SPEI)  by quantifying patient satisfaction in each service area. We identify deficiency through 
patient surveys results and provide appropriate feedback to departments in order to continuously monitor and implement in improvement activities with the aim of 
elevating patient satisfaction and experience.
We administer patient surveys based on the SPEI items, which we developed internally to collect and incorporate patient feedback on their hospital experience via 
smartphones. The survey includes situation specific questions for inpatient and outpatient experiences, in addition to standard SPEI items. The service-specific survey 
allows us to systematically manage and enhance inpatient and outpatient experiences. The results of these surveys are actively used to improve services at the point of 
care.
OOO님,
· SPEI survey respondents
Around 
210,000 
· Intend to recommend 
SMC to others
90.5points
SPEI Survey Screen
SPEI Survey Design
Category
Inpatient
Outpatient
Survey Period
January 1, 2022 to December 31, 2022
Survey Target
Patients hospitalized for over 2 days
Patients receiving same-day outpatient care
Survey Distribution and 
Response Time
Survey sent at noon on the day after discharge; available until midnight
Survey distributed at 6 PM on the day of the outpatient visit; available 
for 24 hours
Question Items
Primarily aligned with the Health Insurance Review & Assessment Service's 
patient experience assessment items (29 items)
Based on KCSI, KS-SQI, NCSI items (19-30 items)
Survey Method and Scale
Self-administered survey via personal smartphones / 11-point scale (Select from 0 to 10 points)
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Outpatient satisfaction
89.8points
Inpatient satisfaction
88.6points
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SPEI Results

38
Our Patient
Support for Vulnerable Groups
Medical social welfare
Samsung Medical Center empathizes with the emotional, social, and financial 
challenges encountered by patients and their families. To address these issues, 
our medical social workers, equipped with specialized knowledge, skills, and 
experience, provide counseling through the Social Work Office. We proactively 
connect patients with organizations that offer financial support for medical 
treatment, aiming to alleviate the difficulties families may encounter when 
covering medical expenses. In addition to financial counseling, we facilitate a 
supportive environment for patients to receive mentoring and participate in 
support groups, enabling them to share and encourage each other through their 
challenges.
Samsung Medical Center will continue to actively seek to mitigate and/or resolve 
any psychological difficulties, family-related issues, economic challenges, and 
resource constraints that patients and their families may experience during the 
course of treatment.
Expanding Access to Medical Social Welfare Information
To ensure easy access to information for patients and guardians, we post relevant 
information on social media platforms such as YouTube and blog card news.
Protection of Vulnerable Patients
Samsung Medical Center has established a system in which medical staff report 
and provide support for patients who are (suspected) victims of abuse or violence, 
such as the elderly, disabled, and pediatric patients. Under this system, medical 
staff, who is obligated to make such reports, can directly report cases. Cases can be 
referred to relevant organizations and the Abuse Victim Protection Committee for 
consultation, if necessary. Additionally, measures are in place to actively protect the 
reporting medical staff, ensuring the safe operation of the system. Furthermore, 
Samsung Medical Center runs a program to provide financial support to hire private 
caregivers for patients at risk of falls during hospitalization and for those who 
lack caregiving support from their families but cannot afford a private caregiver. 
This support program ensures that these vulnerable patients receive safe and 
compassionate care.
Samsung Medical Center Official Blog
Samsung Medical Center Official YouTube Channel
•Easing anxiety and fear related to treatment
•Planning for discharge and reintegration into society
Counseling for 
psychosocial 
issues
•Assisting patients in utilizing internal and external resources 
through the national medical expense support system
•Operating specialized programs for medical expense support
Counseling for 
economic issues
•Offering information about social welfare related to medical 
treatment
•Providing welfare information for people with disabilities
•Collaborating with relevant community organizations to facilitate 
resource utilization
Providing 
Social Welfare 
Information
•Mentoring by patients with similar experiences
•Providing information about support groups
Mentoring and 
Support Group 
Operation
Expanding Medical Service Accessibility
Improving Community Health
Samsung Medical Center actively participates in the government's integrated 
medical care platform pilot project, aiming to enhance community health and 
establish a unique care collaboration system. We are constructing a cooperative 
framework through mutual patient referrals and the exchange of up-to-date 
medical information with partner Community hospitals, utilizing electronic 
consultations. We are dedicated to providing a high level of medical service to 
patients visiting Community partners hospitals, by sharing medical information 
and utilizing IT infrastructure.
· Number of beds
300
· Cumulative number of 
treated patients
17,451
· Number of dispatched 
medical staff
261
· Duration of operation
7months
Establishing a Public Medical Safety Net through the Operation of 
a COVID-19 Response Community Treatment Center 
In October 2021, upon the request of the Seoul Metropolitan Government, we operated the Dongho 
Community Treatment Center, the city's inaugural community treatment center (CTC) hub, equipped 
with 300 beds in Dongdaemun-gu, Seoul. The center catered to patients displaying advanced 
COVID-19 symptoms while receiving at home treatment or under the care of a general community 
treatment center. The center operated as a novel form of community treatment center, functioning 
as a quasi-hospital with 24-hour CCTV monitoring of patient conditions. A dedicated team of over 
30 medical professionals from Samsung Medical Center and the Seoul Metropolitan Government 
worked around the clock to manage patient health.
Notably, SMC's faculty designed the operational model for CTC hubs, encompassing patient 
diagnosis, image interpretation, transfer, and prescription. This model has since become the standard 
for additional community treatment centers nationwide. Additionally, during the initial stages of the 
COVID-19 pandemic, Samsung Medical Center dispatched its medical staff to support the operations 
of community treatment centers in various other locations, including Dongsan Medical Center 
(Daegu), Samsung Human Resource Development Center (Yeongdeok), Samsung Fire & Marine 
Insurance Global Campus (Yongin), and Samsung C&T International Management Research Institute 
(Goyang).
Moreover, in the post-COVID era, amid the shortage of intensive care beds, we proactively engaged 
in the government's administrative order to expand intensive care capacity.
Virtual Medical 
Collaboration
Mutual Exchange of 
Care Information
Integration of Personal 
Health Records
Samsung 
Medical Center
Access to 
Medical
Records
Daily Health Management 
Monitoring 
Patient Self-Assessment 
and Personal Health Record 
Management
Partner 
Community 
Hospitals
Local hospital
Connected Platform
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Medical Social Welfare Counseling
Through counseling by medical social workers with qualifications and clinical 
experience, Samsung Medical Center aims to alleviate the psychological and 
social difficulties experienced by patients and families, assisting them in their 
return to daily life.
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
* Period: September 2022 to June 2023
Number of beneficiaries
25 people
Amount of support
KRW 32.5 million
Support Performance

Samsung Medical Center is developing treatments for incurable 
and difficult-to-treat diseases by leveraging its exceptional medical 
professionals and advanced technologies such as big data analysis, AI, 
and robotics.
To accomplish this, we are focusing on three key areas: precision 
medicine that develops personalized treatment methods, convergence 
medicine that utilizes cutting-edge technologies like big data analysis, 
AR, VR, and AI, and regenerative medicine that focuses on cell-based 
therapies.
We are committed to restoring the health of critically-ill patients through 
personalized care with our top-notch medical technology, fulfilling 
Samsung Medical Center's social responsibility and role.
THE FUTURE OF
HEALTHCARE
Expansion of Medical Research Investment and Technological Innovation
Research Ethics
42
46
40
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
40
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX

42
42
 
Industry-Academia-Research-Hospital Collaboration
Samsung Medical Center pursues open innovation through partnerships with various domestic and international institutions, universities, and companies. Key partners 
include Sungkyunkwan University (SKKU), the Korea Institute of Science and Technology (KIST), and the Korea Research Institute of Bioscience and Biotechnology (KRIBBB). 
Collaborating at the forefront of AI, 3D printing, microbiome, and immunotherapy for cancer, our efforts are dedicated to developing treatments for severe and complex 
diseases.
SMC-KIST Joint Research
In collaboration with KIST, a hub for foundational and source technologies, we are pioneering novel therapies and securing patents in domains including epilepsy, 
emergency diagnostic devices, and AI-based clinical support systems.
SMC-KRIBBB Joint Research
Through collaborative efforts with KRIBBB, we are actively advancing treatments for rare and refractory diseases using state-of-the-art biomedical technologies. This 
encompasses emerging cell and gene therapies, microbiome research, and 3D printing.
SMC-SKKU Future Convergence Research
Similar to Stanford University's Bio-X program, we share SMC's expertise and resources with Sungkyunkwan University's College of Engineering, College of Natural 
Sciences, and College of Humanities, driving research fueled by innovative ideas. A prime example is our work in biomedical convergence areas like bionics, biomaterials 
development and regeneration, and immunotherapy. We are dedicated to generating groundbreaking research outcomes with practical applications.
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
The Future of Healthcare
Expansion of Medical Research Investment and Technological Innovation 
Vision of SMC’s Research Institute for Future Medicine
With the establishment of the Samsung Genomic Institute, the first dedicated genomics research institute in Korea, the Research Institute for Future Medicine has been 
diligently building capabilities in genomic-based precision medicine. Furthermore, a Smart Healthcare Research Institute was founded to integrate big data, AI, robotics, 
and other technologies, promoting convergence medicine. Recognizing the increasing significance of data, the Data Science Research Institute is also in operation. 
The Research Institute for Future Medicine is also equipped with GMP infrastructure capable of producing cell therapies while conducting research in regenerative 
medicine through the Cell and Gene Therapy Institute.
Genomic-Based 
Big Data Infrastructure
DARWIN-Based 
Clinical Data AI Infrastructure
GMP-Based
 Cell Therapy Production Infrastructure
Precision 
Medicine
Convergence 
Medicine
Regenerative 
Medicine
Core Areas
Precision Medicine 
Research Institute
Data Science Research 
Institute
Smart Healthcare 
Research Institute 
Genomic
Institute 
Cell and Gene Therapy 
Institute
R&D Platform
Clinical Trial 
Center
GMP*
Clinical Research 
Institue
Bio Bank
Preclinical 
Resource Center
*Good Manufacturing Practice
Research Support 
Infrastructure
Future Healthcare Driven by Innovative Medical Technologies
Vision

44
Establishment of a Data-Driven Research Environment
Samsung Medical Center is dedicated to establishing a streamlined foundation 
for Real-World hospital data research, and to spearheading hospital-centered 
data-driven research. By placing a focus on data standardization, management, 
utilization, analytical technologies, as well as leveraging AI, statistics, and 
epidemiology, we are collaboratively striving to derive meaningful medical 
solutions. Since 2021, we have established an environment allowing researchers 
to directly extract data, thus facilitating data-driven research.
Additionally, we have recently rolled out a cutting-edge medical AI research 
infrastructure to develop AI analytical algorithms and craft disease-specific AI 
service models, aiming for their practical application within medical contexts. 
DARWIN-Based Clinical Data
AI Infrastructure
Convergence Medicine
DARWIN-C
Medical
Information
· EMR
· PACS
Research
Information
· Genome
· Bio Bank
Other Informati
· Research
Database
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
The Future of Healthcare
Personalized Treatment for Advanced Cancer Patients 
Continued efforts are underway to identify appropriate treatments for patients 
who do not respond to conventional cancer therapies. In addressing this unmet 
clinical need, Samsung Medical Center is utilizing next-generation genomic 
sequencing, post-genomic analysis, transcriptomics, proteomics, and other 
analytical data to predict drug responses and establish a multi-omics database 
for optimal drug selection and the discovery of new therapeutic targets.
We support for biotechnology and pharmaceutical companies through the 
Academic Cure Cancer Accelerator (ACCA), a bio-medical big data platform that 
combines clinical data accumulated within the hospital with multi-omics data, 
in order to minimize trial and error in new drug development, thus reducing the 
time and cost involved in discovering potential drug candidates and enhance the 
success rate of innovative new drug development.
CAR-T Cell Therapy Using Immune Cells
CAR-T cell therapy utilizes the patient’s own immune cells to treat cancer, 
diverging from conventional cancer therapies. Samsung Medical Center 
introduced CAR-T cell therapy in Korea and has achieved over 100 successful 
treatments, marking a significant milestone in the country.
Samsung Medical Center primarily employs three CAR-T cell therapies. The 
first is Kymriah CD19-targeted CAR-T, widely used due to its FDA approval 
and insurance coverage eligibility. The second is Curocell CAR-T cell therapy, 
under development in collaboration with a Korean bio-venture company. 
It has advanced to Phase 2 clinical trials following successful Phase 1 trials. 
The third cell therapy is BCMA(B-cell maturation antigen)-directed CAR-T, 
developed in partnership with Janssen. Samsung Medical Center maintains a 
close collaborative relationship with Janssen, designated as a central lab by the 
company.
Given the complexity of CAR-T cell therapy and the potential for unforeseen 
complications, a coordinated effort among various medical departments and 
caregivers is essential for successful treatment. Despite limited initial clinical data, 
the dedication of exceptional medical professionals and caregivers at Samsung 
Medical Center led to the success of Korea’s first CAR-T cell therapy case.
Genomic-Based
Big Data Infrastructure
Precision Medicine
100Therapy Cases
As of April 2023
Expansion of Medical Research Investment and Technological Innovation
Initiatives for Developing Innovative Medical Technology
Led by the Research Institute for Future Medicine, Samsung Medical Center is actively advancing innovative medical technologies to address incurable and rare diseases. 
To achieve this goal, the Research Institute for Future Medicine is concentrating on three key areas: precision medicine, which develops personalized treatment 
approaches for critically ill patients; convergence medicine, which harnesses core Fourth Industrial Revolution technologies like big data, AR, VR, and AI to create novel 
digital therapies; and regenerative medicine, which utilizes the hospital's GMP facilities to develop cell-based therapies. We are committed to facilitating bench-to-bedside 
research based on the three pillars of future medicine: precision, convergence, and regenerative medicine.
Additionally, Samsung Medical Center aims to enhance collaborations with startups, universities, pharmaceutical companies, and medical device manufacturers, leveraging 
its extensive clinical and research data. Our goal is to develop new medications, therapeutic devices, and therapies. We firmly believe that data will play a pivotal role in 
overcoming incurable and rare diseases, aiding patients in regaining their healthy daily lives. Capitalizing on Samsung Medical Center's global research capabilities, clinical 
researchers, clinical and research data, and open research infrastructure, we are actively pursuing patent acquisition and promoting entrepreneurship.
Development of Digital Therapeutic Devices  
and Digital Medicine
Digital therapeutic devices represent a novel category of software-based medical 
tools, incorporating virtual reality, artificial intelligence, and principles of game 
theory. They offer the unique advantage of delivering treatment anytime and 
anywhere, while also enabling repetitive therapeutics. These devices have 
demonstrated their utility in domains like rehabilitation and mental health. The 
first Korean digital therapeutic device, Somzz, designed to alleviate insomnia 
symptoms, underwent a 6-month clinical trial at Samsung Medical Center.
Furthermore, in pursuit of conquering rare diseases, Samsung Medical Center is 
actively developing personalized digital medicine that harnesses electromagnetic 
stimulation methods, including electricity, magnetic fields, and ultrasound, for 
disease treatment.
DARWIN-Based Clinical Data
AI Infrastructure
Convergence Medicine
Digital therapeutic device for insomnia - Somzz
Cell Therapy
Cell therapy, which utilizes stem cells to address challenging, incurable, rare, 
and refractory diseases, resistant to conventional treatments, has emerged as 
an innovative treatment approach. Samsung Medical Center has established a 
GMP facility for the production of cell therapies and has been designated as an 
advanced regenerative medicine institution, receiving approval for human cell 
management and cell processing facilities. Leveraging this foundational research 
in cell and gene therapies, Samsung Medical Center has conducted clinical trials 
for cell therapies targeting diverse conditions, such as graft-versus-host disease, 
rheumatoid arthritis, and Alzheimer's disease. Furthermore, SMC continues to 
generate ongoing research achievements in the realm of cell therapy, including 
pioneering clinical trials involving stem cell therapy for neonatal brain disorders—
the first of its kind globally.
Gene Therapy
With the advancement of genomic analytics, the diagnosis of novel and rare 
genetic diseases is on the rise. While over 7,000 genetic mutations diseases 
have been identified to date and around 800,000 Koreans are affected by rare 
diseases, merely 5% of these conditions currently have potential treatments. The 
development of gene therapies is gaining momentum as a fundamental approach 
to address these genetic disorders. In the field of gene therapy, Samsung 
Medical Center has achieved significant milestones, including Korea's inaugural 
successful clinical application and surgical administration of Luxturna, a therapy 
for inherited retinal diseases. Furthermore, through clinical trials on rare and 
refractory genetic diseases such as pediatric cancers, pediatric leukodystrophies, 
and Charcot-Marie-Tooth disease, Samsung Medical Center has established one 
of the largest rare disease cohorts in the nation. Collaborating with universities, 
companies, research institutes, and leveraging gene-editing technologies, we 
have been actively involved in the research and development of personalized 
gene therapy. 
GMP-Based Cell and Gene Therapy 
Production Infrastructure
Regenerative Medicine
Log in 
Sleep habit education
Write the sleep diary
Stimulus control and 
relaxation therapy
Check the results
Cognitive therapy
Sleep restriction therapy
End of education

46
The Future of Healthcare
Research Ethics
Clinical and animal research represent vital processes in advancing medical knowledge. To ensure the sustainability of clinical research, ethical frameworks that protect 
the safety and rights of participants, coupled with efforts to minimize animal testing, hold paramount significance. Samsung Medical Center is resolutely dedicated to 
conducting ethical and secure clinical research while concurrently working towards reducing the necessity for animal experimentation.
Clinical Research
Under the oversight of the Institutional Review Board, Samsung Medical Center 
upholds the rights and interests of research participants. Our clinical research 
operates independently and adheres to pertinent regulations, placing utmost 
importance on the well-being and rights of participants. Furthermore, we 
consistently enhance our internal research regulations, establishing uniform 
guidelines for clinical investigations, rectifying shortcomings through regular 
assessments, and fostering effective communication and collaboration between 
participants and researchers.
Global recognition of Samsung Medical Center and its medical professionals' 
commitment to ethical and scientific research, in conjunction with safeguarding 
participant safety and rights, led us to become the first institution in Korea to 
attain full accreditation from the AAHRPP (Association for the Accreditation of 
Human Research Protection Programs) in 2006. 
The AAHRPP, established as a non-profit organization by the U.S. government 
in 2001, sets ethical benchmarks for clinical research institutions, ensuring the 
protection of research participants' rights and well-being.
Clinical Research Experience
Status of Collection and Provision of Human-Derived Materials
Animal Experimentation 
Samsung Medical Center oversees and supervises the entire process of animal 
experimentation, from approval to completion, through the operation of the 
Institutional Animal Care & Use Committee (IACUC). We adhere to domestic laws 
(Animal Protection Act, Laboratory Animal Act) and international guidelines, 
ensuring ethical practices in animal testing. Moreover, we prevent unethical and 
indiscriminate animal experimentation by assigning dedicated veterinarians, 
and we strive to inspect and improve animal health, housing environments, and 
overall welfare. These efforts have garnered recognition, including excellent 
animal experimentation facility certification from the Ministry of Food and Drug 
Safety and accreditation from the Association for Assessment and Accreditation 
of Laboratory Animal Care (AAALAC). As such, Samsung Medical Center plays 
a prominent role in ethical compliance and the advancement of animal welfare, 
fulfilling its social responsibility. 
Furthermore, an annual memorial ceremony is held in October to honor 
experimental animals inevitably sacrificed for the development of treatments for 
incurable and refractory diseases that affect humanity.
Bio Bank
Samsung Medical Center's Bio Bank collects, processes, and preserves human-
derived materials donated by patients, along with research data. These resources 
are made accessible to researchers, supporting the development of personalized 
treatments for critically ill patients. Donated Samples are provided to researchers 
through lawful procedures while safeguarding donor information in accordance 
with the Bioethics and Safety Act. To enhance the utility of donated samples, 
we have established an information bank for the seven major cancer types and 
have transformed tissue pathology slides into digital images, thereby increasing 
diagnostic accuracy.
Validation and oversight of Bio Bank by reputable domestic and international 
organizations are paramount. We hold ISO 9001 quality management 
certification and are also certified by the International Society for Biological and 
Environmental Repositories (ISBER).
※Average per year in the last 5 years (2018-2022)
* As of the end of 2022
Animal Experimentation Plan Approval Process
Interventional Clinical Trials
302Cases
New IRB Approvals
· Cancer Research Ward 
· Disease-Specific Research Ward
· Healthcare Research Ward    
· Early Clinical Research Ward
15beds
20beds
1,289Cases
Modification Plan
Modification and Improvement Requests
Animal 
Testing Plan
(SWS)
Researcher
Submission and 
Preliminary
Review
Secretary
Review
Committee Member
Final 
Approval
Committee Chair
Optimal Research Infrastructure
Samsung Medical Center has established the largest Centralized Clinical 
Research Core (CRC) lab in Korea, providing a robust foundation for obtaining 
high-quality research data. Through early-stage clinical trials and innovative 
medical technologies, we are dedicated to rapidly and safely applying these 
advancements to clinical practice.
SMC CRC lab
Central Lab Management
Central Lab Set-up
Central Lab Processing
Storage
Shipping
Central ECG
Capabilities and Infrastructure
Establishment of a Cancer Patient Data Bank
· We collect clinical data specific to the characteristics of the seven major cancer 
types and provide anonymized data to researchers
Establishment of a Digital Pathology Bank
· We manage tissue pathology slides as digital images, contributing to research 
convenience and enhancing the accuracy of tissue pathology diagnoses.
Adoption of Next-Generation Tissue Microarray (TMA) Technology
· We have adopted and operate the TMA Grand Master automation equipment, 
integrating digital pathology and tissue microarray technologies as the first of its 
kind in Korea
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Memorial Ceremony for Sacrificed Laboratory Animals
*IRB(Institutional Review Board, 의학연구윤리심의위원회) 
Number of preserved
885,763vial
Total number of donors
106,384

48
48
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Key technologies of the Fourth Industrial Revolution, such as robots, 
AI, ChatGPT, smart medical devices, and IoT, are continuously being 
integrated into hospitals. However, increased adoption of the latest 
technologies highlights the importance of protecting patient privacy as 
well as ensuring information security. Recently, there has also been a rise 
in ransomware attacks targeting hospitals.
As a healthcare provider, Samsung Medical Center is dedicated to 
ensuring the utmost information security to protect patient privacy. We 
actively share Samsung Medical Center's information security expertise 
and systems with other hospitals and collaborating companies.
PRIVACY
PROTECTION
Information Security Management System
Information Security Incident Response System
Information Security Activities
50
51
52
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX

50
Privacy Protection
Information Security System
Information Security Management System
Policy
Samsung Medical Center maintains the security of core data assets, including 
personal data of patients and employees, and operates an effective security 
management system to safeguard the hospital from information leaks. Our 
information security management system aligns with our Information Security 
Regulations. Our Information Security Guidelines define the hospital's detailed 
administrative, technical, and physical security standards, while the Privacy and 
Security Guidelines outline the hospital's personal data management standards.
Patient and employee information is lawfully collected, stored, processed, 
and discarded in accordance with relevant laws such as the Medical Service 
Act and the Act on Promotion of Information and Communications Network 
Utilization and Information Protection. Security measures and systems are in 
place to prevent the leakage and misuse of personal data. Additionally, we have 
developed a set of 10 rules that outline employees' duties and responsibilities for 
information security to raise awareness.
Information Security Organization
Samsung Medical Center appoints a Chief Information Security Officer (CISO) 
and a Chief Privacy Officer (CPO) to oversee the hospital's personal data 
protection and information security efforts, respectively, in accordance with 
the information security management system. We have formed an Information 
Protection and Security Committee, to deliberate on the direction of privacy 
protection and information security at the hospital and to share the status of 
information security and collaborate on relevant tasks. Under this committee, 
a Privacy Protection Subcommittee and an Information Security Subcommittee 
operate to address specific areas of concern. The Information Security Team 
assesses the protection level and risk of all data assets of the hospital, formulates 
suitable security policies, increases employee security awareness, and engages 
in activities to maintain and manage the adequacy of information security 
throughout the hospital's information protection management system, providing 
incident prevention training and security level assessment.
CISO
CPO
President
Hospital Information Protection and 
Security Committee Chairperson
Information Security Team
Privacy Protection 
Subcommittee
Information Security 
Subcommittee
We achieve ZERO information security incidents through proactive response of the 
information security organization and raising employee awareness.
Department of Occurrence
Lead Department
Department inspection and incident report receipt
Incident occurrence and reporting
Risk level assessment
Initial response by the lead department
Activation of the department emergency contact
Declare risk level
Response measures by the lead department
Response measures by the lead department
Reporting/notification to relevant organizations
Response activities by supporting departments
Notification to Crisis Response Team
Establishment of the headquarters and 
situation room
Activation of the emergency
communication system
Declare risk level
Countermeasure meeting
Response activities by supporting 
departments
Recovery activities
Recovery activities
Manual improvement
End of disaster response
Sharing
Reporting
Reporting within the lead department
Responsible manager → Team leader → Department head
Countermeasure Headquarters
Information Security Incident Response System
Samsung Medical Center has established a standardized manual for responding to information security incidents based on the Information Security Crisis Response 
Guidelines. We undertake all necessary measures, including proactive prevention, response, and recovery from potential information leakage and breach incidents within 
the hospital. In the event of a security incident, a dedicated incident response team is promptly formed to systematically manage the incident, minimize its impact on 
medical services, and prevent recurrence.
Samsung Medical Center has secured specialized personnel for responding to security incidents and supports the acquisition of information security certifications and 
professional training to enhance security expertise. According to the risk levels of information security incidents, they are classified into four stages: attention, caution, 
alert, and danger. Incidents in the attention and caution stages are categorized as minor, while those in the alert and danger stages are considered major. Each level 
corresponds to specific response activities, with steps taken based on the severity of the incident. In case of abnormal signs and incident occurrences, the Information 
Security Team follows procedures to respond to incidents. If the situation escalates to the alert stage or higher, the CISO is notified, and an emergency communication 
system is activated. In the event of a major incident, the Crisis Management Headquarters is convened to elevate crisis management response activities involving all 
personnel.
Improvements identified during recovery activities are incorporated into the information security crisis response manual to prevent the recurrence of similar incidents.
In 2021, Samsung Medical Center selected information security incident response training as its top disaster training priority and conducted over ten departmental 
meetings, expert consultations, and executive board training sessions. As a result, the effectiveness of the information security incident response system was confirmed in 
managing service disruptions caused by external attacks, such as hacking, and subsequent large-scale information leaks.
Incident Response Procedures
Is the level 
above the alert*
stage?
N
Reporting
Y
* Reporting to CISO and CPO
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Preventing security incidents and sustaining security adequacy to propel the journey toward 
becoming a cutting-edge intelligent hospital
Establishing security enhancement plans considering internal and external security trends, and encouraging caregivers to voluntarily 
participate in security measures through security awareness training
Blocking external attacks
Security
policies
Security 
organization
Awareness 
enhancement
Incident 
prevention
IT security
Physical 
security
Privacy
Establishing a security 
management system
Preventing information leaks
Domestic and international 
security certification
· Account/authorization 
Management
· Output security control
· ISMS certification
· ISO27001 certification
· Infrastructure protection
· Security council operation
· Departmental security 
officers
· Integrated security 
inspection
· Security skills training
· Developer training
· Supplier training
· Supplier security 
inspection
· Supplier security 
consulting
· Security audit
· Dual security monitoring 
(Samsung, Medical ISCA)
· DDoS, APT monitoring
· Information leakage 
detection
· Incident response training
· Training against 
malicious emails
· Simulated hacking 
diagnosis
· USB device control
· Document encryption
· Cloud security control
· Separating the work 
network from the 
Internet network
· Restricted area security
· CCTV security
· Document storage room 
security
· Asset access control
· Personal data flow 
analysis
· Legal compliance check
· Leakage incident 
training
· Management and 
supervision of trustees
· ISO27701 certification

52
Privacy Protection
Information Security Activities
By monitoring domestic and international information security trends, national 
policies, laws, and regulations, we establish annual information security priority 
plans and conduct education, training, and inspection activities accordingly.
To prevent security incidents, we continuously implement diverse security 
solutions, such as PC document encryption, portable storage device control, 
output watermarking, and a personal data storage detection solution. We select 
and inspect potential areas of concern to prevent incidents and strive to enhance 
the overall security level of related organizations by providing security training 
for employees, not only within our hospital but also for suppliers and personal 
data trustees. 
Furthermore, to prevent personal data leaks and hacking incidents, we have 
separated our intranet from the internet network and deployed security 
solutions, including anomaly detection.
Target Audience
Training Description
All employees
Malicious email simulation training (quarterly)
Security incident response training
Personal data leakage incident response training
New employees
Malicious email simulation training (monthly)
Information Security Team
Security solution recovery training during disasters
Information Strategy 
Team
Computer system recovery training during disasters
Target Audience
Training Courses
Employees
Introductory Training for Doctors
Introductory Training for Administrative Personnel
Introductory Training for Contract Personnel
Mandatory Training for All Employees
Training for IT Operations/Development Personnel
Training for Malicious Email Openers
Suppliers
Pre-Work Security Training
Training for Suppliers' Managerial Personnel
Dissemination Training for Suppliers
Enhancing Information Security Capabilities
Our commitment to elevate security awareness to a level where every employee 
embodies the role of an information security officer for their responsibilities 
is evident through consistent online and offline information security training, 
initiated from the moment of employment and tailored to individual roles. This 
commitment extends to all hospital employees, including supplier staff within 
our premises, through the transparent communication of information security 
regulations, compliance matters, significant shifts in information security policy, 
and domestic and international information security incident trends. Major 
information security concerns and guidelines are communicated through card 
news and posters, effectively embedding security into daily practices through 
mediums such as screensavers and videos.
Information Security Pledge
Each year, Samsung Medical Center employees commit to an information security 
pledge, affirming their comprehension of hospital regulations and pertinent laws 
to ensure proper access to internal information assets and effective performance 
of their duties. Grounded in this commitment, all SMC personnel steadfastly 
uphold the hospital's information security regulations in the domains of medical 
care, research, and training.
Security Incident Prevention Training 
We maintain round-the-clock vigilance, responding to hacking attempts, 
malicious code intrusions, and other attacks 24/7, 365 days a year. Our proactive 
security measures extend throughout the year, including simulated training for 
malicious email scenarios.
We conduct simulated training on malicious email scenarios for new 
employees. For employees in need of enhanced security awareness, we provide 
supplementary training to optimize the efficacy of our educational programs.
We conduct regular incident response training for breaches and personal data 
leakage, as well as security solution recovery training in the event of a disaster at 
least once a year. We actively engage in information security incident response 
training with government bodies like KISA to ensure an objective evaluation of 
the effectiveness of our training.
Information Security Card News Posts
In-House Broadcasting Video on Information 
Security
External Information Security Activities
Samsung Medical Center proactively engages in security enhancement activities 
to maintain a zero incident record for hacking and information leaks. As part of 
this effort, we provide support to suppliers and other healthcare providers to 
prevent security incidents and enhance their information security management 
systems through security consulting, security level assessment, and more.
 
Information Security Incident Inspection
We segment security inspection targets and conduct assessments on each item 
to proactively prevent information security incidents.
구분
주요 점검 사항
Adhering to the 
basics
Evaluating the overall hospital's security management level
Monthly Information Security Day (Departmental Security 
Inspection)
IT systems
Simulated hacking assessments for applications, web, and 
mobile apps
Evaluating security sufficiency of IT assets, including servers, 
databases, and networks
Reviewing security readiness before adopting new IT systems
Assessing cloud security management status
Evaluating mobile security management adequacy
PC
Assessing the appropriateness of personal data handlers
Reviewing the status of personal data stored on PCs
Assessing the adequacy of document management
Assessing security patch management status
Privacy
Assessing execution of internal privacy management plans
Evaluating personal data processing system management
Reviewing adequacy of personal data processing system 
accounts and access management
Examining access history to prevent unauthorized personal 
data viewing
Inspecting external personal data leakage status
Physical security
Assessing security management levels of restricted computer 
areas
Evaluating security management levels of document storage 
rooms containing personal information
Assessing security management levels of closed-circuit 
television (CCTV) systems
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
· Collaborative discussions with relevant departments to assess preparedness 
for responding to cyberattacks in the medical sector
· Establishing pseudonymization standards and providing pseudonymization 
adequacy evaluations for healthcare data utilization
· Sharing information security education materials like security card news with 
other medical institutions
· Collaborating on incident prevention through security consulting for personal 
data trustees and suppliers
· Offering benchmarking support and expert lectures on information security 
management systems for other medical institutions
Certification
In accordance with the Act on Promotion of Information and Communications 
Network Utilization and Information Protection, Samsung Medical Center 
achieved a significant milestone by becoming the first Korean medical institution 
to secure the domestic standard Information Security Management System (ISMS) 
certification in November 2016. 
We have also successfully obtained and maintained certification for electronic 
medical records in compliance with the Medical Service Act. We have diligently 
formulated and adhered to annual information security plans, since 2012 when 
SMC was selected as a major information and communication infrastructure.
To meet global standards in information security management, we attained 
international standard certifications for Information Security Management 
Systems (ISO27001) in June 2009 and Privacy Information Management Systems 
(ISO27701) in October 2019. These achievements signify international recognition 
of Samsung Medical Center's exemplary information security management 
systems.
ISMS
(2022.10.30
~2025.10.29)
ISO27001
(2021.06.07
~2024.06.06)
ISO27701
(2021.06.07
~2024.06.06)

SAMSUNG MEDICAL CENTER 
SUSTAINABILITY  REPORT 2023
54
SAMSUNG MEDICAL CENTER 
SUSTAINABILITY  REPORT 2023
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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Samsung Medical Center defines all personnel who contribute to the 
patient experience, from the moment a patient schedules their hospital 
appointment to the time of hospital discharge, as "caregivers." This term 
encompasses not only doctors and nurses but also medical technicians, 
administrative personnel, patient transport staff, and even custodial 
employees. The caregivers at Samsung Medical Center continuously 
strive for excellence in their specific areas of expertise, collaborating as a 
cohesive "one team" to provide optimal treatment outcomes and services 
to patients.
Moreover, we have adopted universally respectful titles of "Mr." or 
"Ms." among caregivers. This practice underscores that all caregivers, 
irrespective of their position, age, or rank, work collaboratively to deliver 
optimal treatment outcomes to patients through mutual support and 
cooperation.
CAREGIVER
Talent Acquisition
Improving Quality of Life
Upskilling
Culture of Mutual Respect
56
57
58
60

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Talent Acquisition
Talent Recruitment
Guided by the core value of prioritizing talent, Samsung Medical Center is 
committed to selecting experts from diverse domains. Utilizing an open hiring 
approach, we conduct public recruitment for recent graduates as well as ongoing 
recruitment for experienced professionals. Our evaluation process is centered 
on job-specific skills and impartial assessment. We also adapt our recruitment 
strategies to align with evolving societal trends, including the impact of the 
COVID-19 pandemic and shifting applicant demographics, and try to apply hiring 
solutions have carried out activities to enhance convenience for applicants.
Recruitment Process
· Job Suitability Assessment (Document Review): This assessment evaluates the 
applicant's capacity-building efforts and accomplishments relevant to the role. 
Evaluation is based on academic coursework, relevant experiences, and essays 
submitted as part of the application.
· Samsung Aptitude Test: This test evaluates the applicant's comprehensive 
adaptability and problem-solving skills in various scenarios, emphasizing 
versatile capabilities rather than isolated knowledge. Since 2020, the test has 
been conducted online to increase convenience for applicants and reduce 
associated social costs.
· Interview: The interview holistically assesses the applicant's personal qualities, 
motivation for applying, adaptability, job-specific skills, and specialized 
knowledge.
Embracing Diversity
Samsung Medical Center is dedicated to expanding employment opportunities 
for individuals with disabilities. In particular, we have hired visually impaired 
individuals to operate the Relax Room, offering massage services for caregivers. 
This initiative fulfills the social responsibility of creating employment 
opportunities for people with disabilities while enhancing the well-being and 
efficiency of caregivers, who often work extended hours in environments such as 
surgical rooms, wards, intensive care units, and outpatient departments. We will 
continue to explore various avenues for employing individuals with disabilities.
Job Suitability 
Assessment
Samsung
Aptitude Test
Interview
Caregiver
· Masseurs: 48 people · Support Staff: 3 people
Disabled Workers Employed in Relax Room
Improving Quality of Life
Employee Benefits
Samsung Medical Center is dedicated to enhancing employee welfare through 
a variety of benefit programs. Working in collaboration with the Employee 
Council, a representative body for employees, we collect input from diverse roles 
to enhance basic benefits such as in-house cultural and convenience facilities. 
Additionally, we offer optional benefits points, family event support, commuting 
buses, tuition assistance, group insurance, vacation reservations, and educational 
opportunities. These programs are designed to improve both job satisfaction and 
the overall quality of life for our employees.
SMC Caregiver Welfare Benefits
Category
Item
Healthcare
Annual physical
Medical expenses and discounts for self/spouse/children
Education Support
Tuition assistance
Online education support
Leisure Support
Benefits points
Company-run vacation facilities, clubs
Other Benefit Programs
Long-service reward system
Healience program
Refresh leave
Family Welfare
Maternity protection program
Daycare center operation
Maternity Protection
Samsung Medical Center fosters a family-friendly environment and operates 
various maternity protection policies to ensure that employees can work with 
peace of mind. We promote maternity protection through a range of policies, 
such as shortened working hours, childbirth gifts and financial support, gifts 
for elementary school admission, and Care Mom Boxes. Specifically, we provide 
childcare leave, paternity leave, maternity leave, infertility leave, and in-house 
daycare centers to support for work and family life balance.
In-House Daycare Center Operation
Samsung Medical Center operates high-quality in-house daycare centers to 
reduce the burden of childcare and career interruptions for female employees, 
allowing them to participate in their workplace with peace of mind and 
dedication. Through the operation of two in-house daycare centers with a total 
capacity of 347 children, we provide a stable childcare environment, reducing 
employee turnover and improving job satisfaction.
Diverse Family Experience Activities
Samsung Medical Center regularly organizes various cultural experience activities 
that caregivers can enjoy with their families outside of the workplace. 
Every May, in celebration of Family Month, we hold a Children's Drawing 
(or Art) Contest at a large-scale facility like Children's Grand Park. This event 
allows families to participate and engage in drawing and recreational activities, 
offering a joyful experience. Other activities like the "SMC Theme Travel," which 
explores famous destinations nationwide every month, as well as attending 
professional baseball games and music concerts, also contribute to cultivating a 
family-friendly organizational culture.

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Caregiver
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Leadership 
Course
Fostering leaders for a communicative 
organizational culture and professional ethics
ESG &
Future Medicine 
Academy
Enhancing future-ready skills for achieving 
「SMC at the Frontier of Future Medicine」 
Career Coaching & 
Learning Organization
Emotion Coaching
Self-directed growth support program
Problem-solving through attentive 
listening and empathy
Career Development
S-Track
Samsung Medical Center provides caregivers with opportunities to enhance their 
capabilities through the S-Track program, designed to cultivate creative medical 
professionals with specialized medical knowledge, skill and ability.
Leadership Course
Samsung Medical Center offers leadership course to all caregiver leaders to foster 
cross-generational communication and develop fundamental leadership skills for 
organizational roles. Essential courses, including Self Leadership, Smart Linker, 
New Leaders, Executive Leadership, and Leadership Coaching, are provided 
based on their positions. Furthermore, comprehensive courses are available for 
leaders seeking more advanced education.
ESG & Future Medicine Academy 
Samsung Medical Center operates specialized academies on various themes 
to cultivate a culture of learning among caregivers and enhance their work 
competencies. Acknowledging the growing importance of ESG management, 
the ESG Academy enhances caregivers' understanding and awareness of ESG 
management. Additionally, the Future Medicine Academy equips caregivers with 
core technologies such as big data, AI, and 3D printing to contribute toward an 
intelligent hospital.
Career Coaching
To nurture caregivers' expertise, an active one-on-one career coaching program is 
implemented. All caregivers voluntarily participate in the program, demonstrating 
their commitment to personal growth.
Learning Organization
As a "learning organization," Samsung Medical Center empowers caregivers to 
directly plan and execute education programs. These range from enhancing job 
expertise and fostering a communicative organizational culture to developing 
practical abilities for future healthcare. Currently, 45 teams and approximately 790 
caregivers are involved in this initiative.
Emotion Coaching
We offer emotion coaching to caregivers so that they can acknowledge suppressed 
emotions resulting from performing rational and evidence-based duties at the 
hospital and learn to express their emotions appropriately. Training courses 
organized by the Association of Emotion Coaching include Emotion Coach (Level 2, 
Level 1), and Emotion Coaching Instructor, turns caregivers into coaches. Currently, 
46 in-house emotion coaching instructors actively contribute in areas such as loss 
and grief for medical staff, self-adjustment, relationship enhancement, emotion 
coaching for moms and dads, emotion coaching for young leaders and preceptors, 
and emotion coaching for cancer patients.
Job Rotation Opportunities
Samsung Medical Center supports all caregivers to pursue self-directed career 
development. To ensure organizational flexibility, we have established a job 
rotation system through Job Posting and Job Rotation. Job Posting is carried out 
throughout the year for departments requiring staff. Job Rotation, conducted 
annually, allows employees with over three years of experience in their current 
department to work in their desired department. We aim to continually expand 
the job rotation system, enabling caregivers to become top experts in the medical 
domain by acquiring expertise.
Job Posting
Job Rotation
9 times
5 people
Patient Experience Management
Organizational Culture 
(Communication & Collaboration)
PDR(Patient-Doctor Relationship)
Verbal/Non-Verbal Communication,
Outpatient/Inpatient Caregiver Workshops
Building/Improving/Reconciling Relationships
Job Expertise Track
Doctor
Treatment (Diagnostic/Therapeutic Procedures) Skills Building Track, Research Skills Building Track
Nurse
Training for New Nurse Adaptation, Nursing Procedure Simulation Training, Education and Research Skills Training
S-Track course
Common course
Specialized course
Value Track
Introductory
Training
Promotion
Training
Jump-up
Training
Mandatory Training
for All Employees
Patient Value-Centered
Training
Restorative Justice 
Paradigm Training
Common Job Track
Business Communication
Understanding of 
Business Environment
Planning & Problem-Solving
Professional Development
Leadership Track 
Common
Executive Leadership
New Leaders
Smart Linker
Self Leadership
General
Mentorship
for Juniors
Followership 
Leadership 
Basic
Leadership/Emotion Coaching Instructor Course
/Conflict Mediator Course
Doctor
Organizational Skills
Communication Skills
Global Skills
Medical Ethics
Nurse
Resilience
Emotion Coaching Seminar
Young Leader Training
job-specific
*As of 2022

Caregiver
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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Culture of Mutual Respect
A Caregiver Culture of Mutual Respect and Collaboration
Samsung Medical Center is dedicated to establishing and enhancing a caregiver 
culture rooted in mutual respect and collaboration. 
In 2019, we introduced the caregiver culture by eliminating formal job titles for 
all positions within the hospital and adopting universally respectful titles of 
"Mr." or "Ms." 
Regardless of position, age, or rank, all caregivers work harmoniously to 
achieve optimal treatment outcomes for patients through mutual support 
and cooperation. To embody the caregiver culture, "Our Promise," comprising 
seven behavioral standards, was developed through caregiver involvement 
and consensus. This framework serves as the basis for various campaigns. 
Additionally, we are striving to cultivate a flexible and horizontal organizational 
culture through diverse communication initiatives. These include organizational 
activation programs that resonate across roles and generations, a refresh 
support system to invigorate caregivers, meetings with the president, and 
Employee Council meetings.
A Culture of Communication with Acknowledgment and Respect
Samsung Medical Center actively fosters employee communication through a 
variety of channels, both online and offline. 
Each year, we hold breakfast meetings with the president, executive meetings, 
and professor meetings to gather insights from diverse positions and roles. 
These discussions offer swift feedback on crucial matters, establishing a direct 
communication platform with caregivers. 
Notably in 2022, five rounds of team meetings catered to members and 
department heads working on the frontline of COVID-19, such as screening 
center, negative pressure wards, and the molecular genetic testing lab, 
facilitating tailored communication for medical practices.
Furthermore, our internal online communication platform, the "Communication 
Window " disseminates hospital news, columns, announcements, and events. It 
also includes a section where caregivers can engage in anonymous discussions 
about significant internal issues, enabling them to freely voice their opinions. 
These constructive discussions have resulted in tangible enhancements to 
hospital policies and organizational culture, such as improved work attire, 
expanded daycare facilities, and refresh leave.
Enhancing Caregiver Job Satisfaction
Samsung Medical Center conducts the Samsung Culture Index (SCI) survey 
annually to evaluate the state of organizational culture and incorporate caregiver 
perspectives in response to changes in the work environment, such as hospital 
policies or personnel system improvements. 
Additionally, when department-specific organizational culture improvements 
are necessary, we collaborate with department heads and members to provide 
organizational culture consulting and support, fostering a rational and healthy 
organizational culture.
Labor-Management Council Operation
Samsung Medical Center has established the Labor-Management Council 
to comply with the Act on the Promotion of Employees’ Participation and 
Cooperation and promote a productive labor-management relationship founded 
on employee participation and cooperation, comprising hospital representatives 
(employer) and employee representatives (workers), cultivating a corporate 
culture of mutual benefit and growth. 
Since its inception in 1994, the Labor-Management Council has maintained 
a culture of mutual trust and growth through ongoing communication with 
caregivers. Regular meetings and ad hoc discussions are held based on need.
Employee representatives are elected through direct voting by caregivers in 
nine constituencies divided by job categories. The elected members then vote 
for the representatives of the Employee Council, which represents employees' 
perspectives in hospital management and development. The council engages 
in various activities to enhance working conditions and welfare systems for 
employees. 
For effective communication with caregivers, 82 communication managers from 
9 constituencies gather opinions from various departments and individuals, 
ensuring two-way communication and addressing concerns and suggestions 
from frontline workers.
Grievance Handling
Samsung Medical Center employs various channels to address caregiver 
grievances. 
Online channels include the SMC Whistleblower system, a grievance hotline, 
and the Dear President platform. Offline, we offer the Caregiver Open 
Communication Box. 
To handle reported grievances, the Samsung Medical Center Labor-Management 
Council operates a Grievance Handling Committee. 
To promote the Grievance Handling System, new hires are educated about the 
system annually. 
When a grievance is reported, we conduct interviews with the complainant and 
accused based on factual relationships. Actions are taken in accordance with 
hospital regulations, and employees are informed of the outcomes. We also focus 
on restoring damaged relationships through restorative communication and trust 
circle programs.
This involves maintaining organic communication between relevant departments 
to mitigate potential grievance risk factors. Preventative programs like Healing 
Camp are also available. 
Grievance Handling Process
Result
Notification
Hospital Representative 
of the Grievance 
Handling Committee
New Culture 
Department
Grievance
Discovery
Grievance 
Complainant
Manager 
Consultation
Employee Representative 
of the Grievance Handling 
Committee
Employee Council 
Member
Mediation
Conflict Mediation Program
Samsung Medical Center operates a Restorative Communication Program 
to address conflicts that arise among caregivers during their duties. Trained 
mediators neutrally listen to both the reporter and the reported party when 
conflicts are reported and arrange face-to-face reconciliation meetings. By 
adopting an indirect dialogue approach during these meetings, we support the 
parties in resolving issues through mutual respect, voluntary accountability, 
relationship improvement, and prevention of recurrence.
Restorative Communication Workshop
Upon requests from departments facing conflicts among members, we conduct 
Restorative Communication Workshops designed to resolve conflicts with the 
participation of all members. We conduct anonymous surveys tailored to the 
participants and analyze the results. Through mediation, we encourage open 
discussions about individual challenges without judgment or blame and help 
establish ground rules for personal, peer, and organizational interactions to 
overcome these challenges.
Achieving
Patient Happiness
Patient Value-Centered Medical Culture
Practicing SMC's 
Culture of Respect
Enhancing Caregiver 
Happiness
Training on Orgaizational Culture (PEM*, C&C*)
To achieve patient satisfaction and foster communication among employees, 
Samsung Medical Center offers Patient Experience Management (PEM) and 
Communication & Collaboration (C&C) training. Our culture prioritizes patients 
and emphasizes consideration and collaboration among colleagues. This 
foundation supports a "patient value-centered medical culture."
* PEM: Patient Experience Management
* C&C: Communication & Collaboration

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
The safety of patients using the hospital and caregivers providing 
healthcare services is the primary focus of Samsung Medical Center. 
We emphasize safety to stakeholders through our Occupational Safety 
and Health Management Policy and have established a dedicated safety 
and health management organization. Led by this organization, we 
assess risks in advance, develop and execute response plans, and provide 
regular training to caregivers.
With the recent increase in verbal and physical abuse directed at medical 
professionals, we have established the Caregiver Safety Manager 
team. This team ensures swift protection, emotional support, and legal 
assistance for caregivers affected by such incidents.
HOSPITAL SAFETY
Safety and Health Management
Patient Safety
Creating a Safe Work Environment
64
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70

Hospital Safety
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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Safety and Health Management
Implementation Framework
Safety and Health Promotion Strategy
Behavioral Standards
Samsung Medical Center has established and adheres to the following be-
havioral standards to uphold and enhance a secure hospital environment.
Since its inception, Samsung Medical Center has established and operated a 
unique safety and health management system centered around a dedicated 
safety and health team. Comprising management and assessment divisions, this 
team oversees the comprehensive fulfillment of obligations related to safety 
and health compliance in accordance with relevant laws. Samsung Medical 
Center meticulously reviews safety and health-related laws and regulations and 
constructs a framework to systematically fulfill safety and health compliance 
obligations by categorizing the mandatory items that the hospital must fulfill. We 
designate operational departments based on this matrix, codify departmental 
responsibilities for ensuring safety and health within hospital regulations, 
and formulate a checklist to monitor the practical implementation of these 
responsibilities. 
The developed checklist is integrated into the hospital's Caregiver Safety Total 
System (CSTS), enabling comprehensive management of safety and health for 
patients, caregivers, and all individuals availing themselves of the hospital's 
services.
Based on the checklist, we periodically evaluate compliance for each 
operational department. Through documentation and on-site inspections, we 
verify compliance status and promptly facilitate the execution of identified 
enhancement tasks following the evaluation.
Regular assessments of compliance and the execution of improvement are 
reported biannually to the president, who serves as the chief executive officer 
and the safety and health officer.
Governance
To prioritize safety and health, Samsung Medical Center has established the 
Safety and Health team under the president, who is responsible for hospital 
management as well as safety and health. All activities and outcomes of this 
team are reported directly to the president.
Establishment of Safety and Health Management Policy
Samsung Medical Center recognizes safety and health as pivotal components 
of hospital management. We not only adhere to domestic regulations and 
international conventions but also establish and enforce more stringent internal 
standards. We remain committed to making ongoing efforts to ensure that our 
hospital maintains a secure environment for patients and their families.
Establishment of the safety and health management policy
Establishment and operation of a hospital 
safety and health management system
Implementation of risk assessment
Conducting safety and health education and training
Establishment and operation of systems for handling hazardous 
chemicals, occupational diseases, and preventive management
Safety and health support for suppliers
Assessment 
division
Management 
division
Occupational Safety and
 Health Committee
Safety and Health Team
Operational Department
President
Chief Executive Officer
Safety and Health Officer
Collecting suggestions for safety 
and health improvement and 
presenting proposals
· Designating communication 
managers to gather worker opinions 
through a consultation body
· Implementing safety and health 
checklists specific to each 
department
· Dedicated safety and health 
organization 
· Overall operation of safety 
and health, and guidance for 
operational departments
· Regular monitoring of 
compliance
Establishment and Operation of Hospital Safety and Health Management System
Pursuing Excellence as a Green Hospital
Samsung Medical Center's Unique Green Management
Preparedness for 
Natural Disasters
Safety 
Management
Hygiene 
Management
Health 
Management
Environmental 
Management
Radiation Safety
Fire
Management
Utility 
Management
Infection Control
Hazardous 
Materials 
and Gases 
Management
Achieving a 
Hospital 
with "4 Nos"
No
pollution
No
Fire
No
Power
Outages
No
Accidents
Maintenance
Formation and Operation 
of Dedicated Team
Construction of Safety and Health 
Compliance Database and Matrix
Development of Safety and Health 
Compliance Checklist
Assessment of Compliance Status and 
Reporting of Results
· Comprising management and assessment 
divisions
· Analyzing safety and health regulations 
to select pertinent regulations for the 
hospital (total of 51 regulations)
· Creating a matrix of compliance items 
(total of 425 items)
· Designating a team responsible for 
legal compliance as per relevant 
regulations and devising compliance 
checklists
· Regular monitoring and internal audits 
to ensure compliance with safety and 
health regulations
· Reporting compliance outcomes to the 
president, who also holds the role of 
Chief Executive Officer at SMC
Employee Council
Implementing a reward system for exemplary departments in safety 
management
Consultative body operations.
Safety and Health Behavioral Standards
1. We observe laws and international conventions and establish 
heightened internal standards to facilitate continual enhancement.
2. We persistently enhance the working environment to create a safe 
and comfortable hospital, promoting and maintaining employee 
health.
3. We consistently conduct education and training to enhance safety 
and health awareness, encouraging active participation.
4. We regularly perform safety and health inspections to identify 
hazards and risks, transparently disclosing improvement outcomes 
to foster open management.
5. We formulate emergency response plans and offer ongoing training 
to mitigate community transmission during crises.
6. We collaborate with suppliers to maintain a cooperative community 
for safety and health management.

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Hospital Safety
Safety and Health Management
Implementation of Risk Assessments
Samsung Medical Center carries out risk assessments in accordance with 
the Guidelines for Implementing Risk Assessment, aimed at identifying and 
mitigating hazardous factors and minimizing risks. We conduct risk assessments 
54 times per year to identify potential hazards and to address, eliminate, and 
manage potential risks through joint inspections involving our in-house experts.
Moreover, we organize joint risk assessments involving external experts at least 
four times annually. 
In 2022, we conducted comprehensive risk assessments encompassing the entire 
hospital facilities, various job roles, construction sites, tasks with musculoskeletal 
hazards, research facilities, and the handling of chemical substances. All 
identified potential risks were effectively mitigated with improvements aligned 
with our internal standards, which are more rigorous than legal regulations.
Health and Safety Education and Mock Training
Samsung Medical Center provides education and training through established 
safety and health training procedures that adhere to the Guidelines for Health 
and Safety Education and Training. This approach aims to enhance caregivers' 
awareness of safety and health, foster predictive capabilities for potential risks, 
and prevent accidents, ultimately achieving a disaster-free hospital environment.
In 2022, we conducted ten educational courses mandated by the Occupational 
Safety and Health Act, the Serious Accidents Punishment Act, and other relevant 
laws. These courses were completed by over 8,000 participants, achieving a 
100% completion rate. 
Additionally, we continually develop tailored educational content that aligns with 
the hospital's characteristics, including case analyses of risk factors, which is then 
seamlessly integrated into our curriculum.
Prevention of Accidents involving Hazardous Chemical 
Substances and Occupational Diseases 
Control of Hazardous Chemical Substances
Samsung Medical Center practices comprehensive lifecycle management for all 
hazardous chemical substances used in our operations, from import review to 
use, storage, and disposal. This approach proactively identifies and manages 
health risks and potential hazards, ensuring caregivers' safety. Additionally, we 
have developed the SMC Safety and Health Management Guide, designed for 
the safe handling of hazardous chemical substances. This guide is distributed to 
all relevant departments, ensuring a secure work environment and preventing 
occupational diseases and accidents.
Radiation Safety Management
Samsung Medical Center operates various radiation diagnostic and treatment 
equipment such as X-ray, CT, PET-CT, IMRT, and proton therapy devices to provide 
critical care. 
To ensure safe diagnostics and treatments, we have established the Radiation 
Safety Management Office directly under the president's authority to oversee 
radiation safety. The Radiation Safety Management Regulations and detailed 
guidelines are accessible via our internal system, boosting caregivers' awareness 
of radiation safety. We make every effort to conduct regular inspections of 
radiation equipment to uphold the highest standards of safety in diagnostics and 
treatment.
Support for Supplier Safety and Health
Samsung Medical Center extends support for the establishment of safety and 
health management systems by our suppliers, considering them an integral 
part of our caregiving team. We have established safety evaluation criteria for 
supplier selection, allowing only those who meet or surpass these standards to 
participate in internal operations and bidding processes. Biannual evaluations are 
conducted to assess the implementation of safety and health measures by our 
suppliers.
Additionally, we offer safety and health education courses for safety and health 
managers and supervisors of our suppliers to enhance their capacity in safety 
and health management. This comprehensive support system for supplier safety 
and health demonstrates Samsung Medical Center's ongoing commitment to 
fostering shared growth with our valued partners.
Risk Assessment Process
Formulate a risk assessment plan
Conduct on-site investigations
Identify risk factors
Evaluate and determine risks
Improve
Conclude
Y
N
After implementing 
improvement measures
Category
Target
Education Content (Focusing on Legal Content)
Education
New employees
How to handle chemical substances, including 
MSDS*
Incumbent 
employees
Regular safety education on regulations and risk 
assessment
Managers
Managerial responsibilities and roles
Supplier 
managers
Safety and health management for supplier 
employees
Workers handling 
hazardous tasks
Special safety and health education for confined 
spaces, night work, chemical substance handling, 
etc.
Training
All employees
How to handle and respond to 11 crisis situations 
including fires, infections, utility supply disruptions, 
and natural disasters. 
Review of import 
feasibility through 
MSDS verification
Contract
Implementation
Evaluation
Selection
· Safety evaluation integrated into 
bidding conditions
· Evaluation outcomes factored 
into contract renewals
· Operation of a consultative body
· Joint safety inspections
· Conducting risk assessments and 
enhancements
· Evaluation of safety and health 
levels at least once a year
Import Review
Approval
Use
Storage
Disposal
Approval via the 
internal system based 
on the review's findings
Placing warning signs, 
displaying handling 
manuals, etc.
Storage of materials 
is conducted within 
designated outdoor 
containers
Disposal of used 
reagents through 
a wastewater 
treatment plant and 
empty bottles to a 
specialized company 
for processing
*MSDS: Material Safety Data Sheet
Discussion of Improvement Measures Based on Risk Assessment Results by the 
Safety and Health Team
Examining the functioning of the remote management system for the hospital 
work environment

68
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Hospital Safety
Risk Management
Samsung Medical Center systematically identifies risks and engages in "risk 
management" to ensure the safety of patients and staff, as well as to conduct 
improvement activities. In order to preempt crisis situations impacting patient 
safety, treatment and support facilities, natural disasters, and infectious diseases, 
we have developed and implemented a system for analyzing potential risk 
factors. We have also put in place response measures to minimize and promptly 
address any potential damage in case accidents do occur.
Risk Management Activities
Annual Risk Management Activities
Every year, we compile the results of area-specific risk assessments and report 
improvement topics, training areas, and improvement outcomes to the Patient 
Safety and Medical Quality Improvement Committee.
Ongoing Risk Management Activities
Monthly identification of risk levels based on risk factor types is performed and 
shared with management and relevant departments.
Establishment of Improvement Plans
Based on criteria such as likelihood of occurrence, severity, readiness, and coping 
capability, we prioritize, establish, and execute improvement plans.
Patient Safety
Samsung Medical Center is tirelessly working to ensure patient safety and deliver optimal nursing experiences.
To achieve this, we have integrated IT-based infrastructure and advanced intelligent systems into nursing practices and adopted a standardized communication process 
while continuously striving to enhance patient safety. Moving forward, we are unwavering in our commitment to providing patients with positive experiences by 
consistently prioritizing patient safety in nursing practices.
Institutional Crisis Response Management
Samsung Medical Center identifies risk factors on a monthly basis and carries out 
reduction activities accordingly.
Ongoing risk assessment is categorized into four levels: attention, caution, alert, 
and serious. While attention and caution stages involve departmental response 
and management, the alert stage and beyond encompass hospital-wide crisis 
response activities.
Risk Factor Classification
Main Category
Subcategories
Community
Geographical and community characteristics
Patient Factors
Hospital's medical departments and demographics, 
medical procedures
Staff Factors
Hospital staff, human resources, education, and 
communication
Other Factors
Equipment and instruments, environmental issues, etc.
Utilization of SBAR among Medical Staff
Samsung Medical Center utilize the SBAR system to ensure a precise and standardized communication framework among medical 
professionals, aiming to guarantee patient safety, enhance the quality of medical services, and improve satisfaction for both patients and 
healthcare providers.   
The SBAR system provides a standard for the information intended for communication, ensuring accurate interactions. Both the speaker 
and the listener share the SBAR format, which allows for anticipating and preparing information in advance, thus facilitating structured 
communication. The SBAR comprises four components: Situation, Background, Assessment, and Recommendation. 
The SBAR is applied in various scenarios including patient handoffs, patient transfers or relocations, emergencies, and surgical patient reports, 
and its effectiveness has been observed and reported. To solidify the adoption of the SBAR system, annual training sessions are conducted for 
all nurses and physicians.
Based on communication
Smart Nursing Practices
To provide patients with prompt and precise nursing care, we have integrated smart systems into nursing practices. This reduces the burden of tasks such as inventory 
management and allows more focused time for patients, ensuring quality nursing care and contributing to patient safety.
Based on system
Smart nursing information system
Resolving patient mismatch errors such as blood and medication
Preventing medication errors
Reducing nursing skill disparities based on experience
Automated medication dispensing system
Automated assessment of fall/pressure ulcer risks
Real-time moving asset location management system
Lessening the burden of inventory management
Barcode system for patient verification
Safety Keeper Activities
To reflect the voices of on-site nurses and promote nurse-driven patient safety activities, each ward designates Medication, Fall, 
and Pressure Ulcer Safety Keepers. These Safety Keepers receive training to develop skills such as root cause analysis and process 
improvement, and maintain a continuous dialogue with central patient safety personnel to receive the latest information.
In case of a patient safety incident, we conduct root cause analysis and seek improvement measures centered on on-site practices. 
This fosters a staff-driven patient safety activity culture.
Based on on-site
Safety Keeper
Staff Driven Patient Safety Activity
Medication
Fall
Pressure 
Ulcer

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Hospital Safety
Creating a Safe Work Environment
Caregiver Safety Assurance and Response System
Samsung Medical Center implements a Caregiver Protection Program to shield 
caregivers from physical violence and verbal abuse inflicted by patients or their 
guardians. We have established a dedicated Caregiver Safety Manager (CSM) 
Team, operating under the Administration Team's leadership, to develop preventive 
processes and incident management procedures. This encompasses conducting 
regular bi-daily rounds for departments with recurring complaints, actively 
ensuring caregiver safety. 
Additionally, we offer emotional support and legal guidance for caregivers 
following incidents of violence and abuse, all aimed at cultivating a secure 
workplace.
Step 1.
Step 2.
Step 3.
Step 4.
Step 5.
Step 6.
Incident occurs
Firmly request cessation
Report to CSM
Dispatch security personnel
Handle the situation and protect employees
Implement follow-up actions
Response Process
CSM (Caregiver Safety Manager)
· Firmly request cessation during challenging 
situations
· Seek assistance from department head
· Report to CSM Team
· Utilize emergency bell if phone is unavailable
· Isolate and safeguard affected caregivers, clean 
up the scene
· Collaborate with law enforcement if necessary
· Secure evidence of harm
· Caregiver Happiness Team: Total caregiver care, 
compensation
· Legal Team: Legal support
· Utilize the SMC customer service worker support 
system
Seeking Help
Caregiver Protection
Follow-up Actions
SMC
Caregivers
Administration 
Team 
(CSM Oversight)
General Affairs 
Team (Security)
Department 
Head (Department 
Personnel 
Management)
Legal Team 
(Legal 
Consultation)
Caregiver 
Happiness Team 
(Total Care)
Caregiver Talent 
Support Team 
(Human Resources)
Psychological 
Counseling/
Treatment
Caregiver Protection Program
Security Room receives situation report
Report via phone or emergency 
bell in case of an incident
Dispatch security within 
5 minutes to safeguard caregivers
Clean up the scene and collaborate 
with law enforcement if necessary
Preventive Healthcare for Caregivers
Under the Occupational Safety and Health Act, Samsung Medical Center 
conducts annual employee health examinations. Additionally, caregivers aged 35 
to under 44 undergo biennial check-ups, while those aged 45 and above receive 
comprehensive health assessments every year.
Furthermore, to prevent various infectious diseases, annual influenza and type B 
hepatitis vaccinations are administered to all caregivers.
New employees also receive additional vaccinations for hepatitis A, chickenpox, 
and measles.
Especially, caregivers working in specialized environments like pediatric care 
receive extra vaccinations for pertussis.
Health Management Office Operations
Samsung Medical Center operates a health management office where 
caregivers experiencing discomfort during work can rest or receive over-the-
counter medication. In addition, we offer basic wound disinfection and health 
consultations when necessary.
Caregiver Health Promotion Activities
To bolster caregiver health, we design annual health enhancement programs 
including a smoking cessation clinic, a caregiver walking program, and exercises 
to prevent musculoskeletal disorders. These programs are aimed at encouraging 
participation and active engagement among all caregivers.
Mental Health Programs for Caregivers
Samsung Medical Center runs mental health programs to ensure the 
psychological well-being of caregivers. These encompass Mental Health 
Counseling with in-house experts, the Mental Health Clinic offering consultations 
with psychiatric medicine specialists, and the 24/7 Mental Health Emergency 
Hotline. All counseling content, personal information, and prescriptions are 
strictly protected under confidentiality principles. 
Mental Health Counseling offers consultations with experts in a range of areas, 
from work-related and non-work-related stress to financial, tax, and legal 
guidance. 
The Mental Health Clinic is tracked and overseen by a dedicated professor in 
psychiatric medicine to support a healthy lifestyle. 
In Need of Counseling?
Mental Health Counseling
"Struggling with stress relief"
Clinical psychologists are available for counseling.
Mental Health Clinic
"Dealing with insomnia and depression"
Specialists in psychiatric medicine provide medical 
consultations.
Mental Health Emergency Hotline
“Mental Health Emergency Hotline”
We operate an online emergency service to address 
round-the-clock emergencies.

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Samsung Medical Center offers meticulous support to treat patients 
from low-income households and aid in their successful reintegration 
into society. We extend financial assistance to patients with visual or 
hearing impairments, as well as those with facial conditions. Moreover, 
we operate a hospital school to ensure that child and adolescent patients 
undergoing extended hospitalization can continue their education 
without sacrificing their studies.
In 2022, as the first in Korea, we resumed our local medical volunteer 
activities that were temporarily halted by the pandemic. We remain 
dedicated to consistently managing the health of the local community 
and contributing to the promotion of public health.
Since the establishment of the medical referral center, Samsung Medical 
Center has proactively forged a care network with collaborating hospitals 
to minimize medical disparities and enhance the continuity of patient 
care. Our goal is to foster a mutually beneficial healthcare ecosystem by 
sharing our advanced diagnostic and treatment.
SOCIAL VALUE
Social Contribution Framework
Social Contribution Activities
Establishment of a Healthcare Delivery System
Creating a Healthcare Ecosystem
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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SOCIAL VALUE
Social Contribution Framework
Social Contribution Direction
Samsung Medical Center is committed to fulfilling its social responsibility through welfare initiatives, medical contributions, and volunteer activities, aspiring to become 
a hospital that embodies the value of sharing through a virtuous cycle sharing platform. Additionally, Samsung Medical Center actively engages in socially impactful 
activities in collaboration with the local community, driven by public interest.
Medical Contribution
Social Welfare
Volunteering
· Acting as a medical contribution platform
· Promoting health education in the local 
community
· Providing active support to high-risk 
patients
· Contributing to patient happiness and a 
culture of sharing through personalized 
emotional support
· Enhancing volunteer activities in both 
quantity and quality
· Implementing a computerized system for 
providing efficient services
SMC Realizing the 
Value of Sharing
Establishment of 
a Virtuous Cycle 
Sharing Platform
CASE : Hospital School
The Hospital School was established to ensure continuous education for students facing academic disruption due to 
prolonged hospitalization. This guarantees their right to education and supports their transition back to school life 
after treatment. The Hospital School provides a "Learning Space within the Hospital" for patients of various ages, 
from preschool children to high school seniors. We are fully dedicated to supporting children and teenagers who are 
managing their studies while battling illnesses, enabling them to pursue their dreams and continue finding joy in 
learning.
Key Achievements of the Hospital School in 2022
Average monthly participants
Number of students reintegrating 
into school
Number of volunteers
250
7
50
Social Contribution Vision
Mid-to-Long-Term Strategy
Social Contribution Activities
Medical Contribution
Promoting Health Education in the Local Community
Since 2019, Samsung Medical Center's Social Contribution Team and Nursing 
Volunteer Group have been supporting tailored health management initiatives 
and delivering educational sessions for individuals with developmental 
disabilities who reside in group homes, which are shared living facilities for 
people with disabilities. From 2021 onward, in collaboration with the Seoul Group 
Home Support Center, we have been operating the "Health Check Challenge," 
encouraging these individuals to independently "check" their health and take 
on a "challenge" of consistently maintaining healthy activities. Additionally, 
we provide online education to ensure access to vital healthcare information, 
including preventing medication misuse, handling emergencies, burn treatment, 
diabetes, and hypertension.
School Nurse Upskilling Mentoring
Samsung Medical Center offers a program to enhance the response capabilities 
of school nurses, empowering them to effectively address challenges they 
encounter. This initiative facilitates the exchange of insights, where our medical 
professionals identify diverse incidents, accidents, and illnesses occurring in 
schools and share up-to-date perspectives, strategies for emergency response, 
coping techniques, and management strategies with school nurses.
Participants
Participating 
Group Homes
562
161
Tailored Mentorship Program
Samsung Medical Center extends tailored career mentorship programs to 
elementary, middle, high school, and college students. These programs guide 
students in exploring professions aligned with their aspirations and goals, 
providing them with deeper insights into potential career paths. We arrange 
meetings with various mentors within our hospital to achieve this objective.
Elementary School 
Students
Visiting Career Mentoring
Middle and 
High School Students
Monthly Mentoring
College Students
Monthly Job Mentoring for a college student 
dreaming of becoming a medical technician
Average monthly 
participants
250

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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Social Contribution Activities
Social Welfare
HEART FOR EYE Campaign
Samsung Medical Center, in collaboration with KUHO, is conducting the HEART 
FOR EYE campaign, a program supporting pediatric eye surgery. This initiative 
provides financial aid for treating various eye conditions such as strabismus, 
cataracts, glaucoma, ptosis, and prosthetic eyes, specifically for children and 
adolescents from low-income families. Each May, KUHO designs and sells heart-
themed t-shirts, donating the proceeds to cover treatment costs. Moreover, 
we partner with local community welfare centers and youth organizations to 
promote HEART FOR EYE, striving to extend treatment opportunities to children 
in need.
Rehabilitation Support for Children with Disabilities
Samsung Medical Center administers a project to aid children and adolescents 
with severe disabilities from low-income families. This initiative provides 
financial support for medical treatment, customized assistive devices, and 
emotional support programs. We extend financial aid, cover rehabilitation 
treatment expenses, and provide developmentally appropriate assistive devices 
for children with congenital or acquired severe disabilities, maximizing treatment 
and rehabilitation outcomes while minimizing discomfort caused by disabilities. 
Through home modification support, we contribute to enhancing the quality of 
life for both children with disabilities and their families. Furthermore, emotional 
support programs, including family outings with caregivers, contribute to 
strengthening the resilience of these families.
Bringing Bright Faces Project
The Bringing Bright Faces project is a social contribution initiative supporting 
low-income children and adolescents with facial deformities, enabling them to 
undergo surgery and regain their confidence without worrying about treatment 
costs. 
Conditions such as microtia, cleft lip and palate, and jaw deformities often 
require ongoing surgeries and management. We offer complete financial support 
for treatment expenses required as they grow. Additionally, we provide social 
rehabilitation programs, such as school admission celebrations and mentoring, to 
facilitate their integration into society.
Cochlear Implant Support Project
Under the vision of "Connecting Love through the Sounds of the World," 
Samsung Medical Center is running a cochlear implant support project for low-
income individuals with hearing impairments. Beyond providing financial support 
for medical examinations, surgeries, and rehabilitation treatments, we offer 
diverse assistance such as family gatherings for cochlear implant recipients and 
mentoring programs. We are committed to bringing bright and hopeful sounds 
to people with hearing impairments and their families.
Benefitted Children
409
Project Cost
KRW700million
(Cumulative, 2006-2022)
Benefitted Children
165
Project Cost
KRW520million
Treatments
18,977cases
Surgeries
2,531cases
Surgeries
464cases
Project Cost 
Approximately KRW5.8billion
Outpatient and
Rehabilitation Support
78,430cases
Treatments and Aids
1,283cases
Project Cost
KRW14.8billion 
(Cumulative, 2016-2022)
(Cumulative, 2004-2022)
(Cumulative, 2007-2022)
Volunteer Services
To foster a culture of volunteering, Samsung Medical Center offers diverse 
volunteering opportunities to the general public and students across various 
domains. We provide comprehensive educational programs to enhance the quality 
of volunteering and celebrate volunteers through Volunteer Appreciation Day. 
Moreover, to encourage caregiver participation in volunteering, we have 
introduced a volunteer leave system. Our volunteering initiatives span from easily 
accessible hands-on activities to medical volunteer services.
Activation of Disaster Relief Team
To ensure effective disaster relief activities during emergencies, we conducted 
a "Virtual Training for Disaster Relief Team Activation" in collaboration with 
medical departments and relevant functions. Through this virtual training, we 
assessed the readiness of dispatching caregivers and medical supplies. Through 
continuous disaster relief education and training, we will maintain the capability 
to promptly engage in specialized relief activities in case of domestic and 
international disasters.
Promoting Caregiver Volunteering 
Samsung Medical Center's caregivers spread warmth throughout the local 
community by offering various volunteer programs, including flower sharing 
and hands-on activities, targeting children, elderly individuals living alone, and 
socially vulnerable groups.
Resumption of Local Community Medical Volunteer Services
Starting from 2022, we have reinstated local community medical volunteer 
services that were temporarily suspended due to COVID-19. 
Collaborating with 13 departments, we provided medical services in Geochang, 
Gyeongsangnam-do. Through computerization, we deliver systematic services, 
including health status assessments, additional examinations, and integrated 
treatment with Samsung Medical Center. Our aim is to consistently manage the 
health of local communities, moving beyond one-time medical services.
Participating 
Departments
Medical Staff
13
73
Flower Sharing 
Project
Blood Donation 
Campaign
Hands-On Programs
Reading Fairy Tales
Read-aloud volunteer 
activity
SOCIAL VALUE

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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Samsung Refer System
Samsung Medical Center's Partners Portal offers real-time appointment notifications, allowing patients to visit the hospital without requiring a 
separate referral form. Accessible CT, MRI, ultrasound, and endoscopy images, along with input from referring physicians, empower patients to 
receive medical services at nearby hospitals.
Establishment of a Healthcare Delivery System 
Patient Exchange Based on Disease Severity
Since opening the first medical referral center in Korea, Samsung Medical Center has been actively striving to establish itself as a role model for medical delivery systems 
alongside community partner doctors. 
In 2012, we renamed the center as the SMC Partners Center (SPC) and have diligently worked to enhance referral and return services while fortifying a comprehensive 
Care Network*. To facilitate the seamless exchange of treatment information between Samsung Medical Center and partner hospitals, we have developed and currently 
operate the SMC Partners Portal (SPP). Ongoing promotional efforts are underway to expand the network of participating hospitals. Moreover, we effectively leverage 
systems like the Health Insurance Review & Assessment Service (HIRA) intermediary system and a medical information exchange platform to actively share treatment-
related information with other medical institutions. Patients whose appointments were scheduled through the electronic referral feature within the Partners Portal are 
spared the need to carry referral forms, test results, or images, thereby streamlining preparation time, required documentation, and resource allocation.
*Care Network : Collaborative System for Minimizing Healthcare Disparities Among Hospitals and Enhancing Patient Treatment Continuity through Cooperation between 
SMC and Healthcare Institutions
· Telephone referral
· Electronic referral: Submission of electronic 
referral forms
· Simplified referral: Appointment request 
with patient contact details only
· Swift responses via the Partners Portal
· Access to test results, prescription details, 
and imaging
· Efficient return to local hospitals
· Expedited outpatient appointments
· Outsourced test scheduling
· Emergency room/ICU transfers
· Accelerated diagnostic tests and surgical 
procedures through the fast track system
· Multidisciplinary care provision for cancer 
patients
Referral for 
Treatment 
Patient 
Treatment
Response/Return
SPC Appointments 
and Transfers
SMC
Partners Center
(SPC)
Treatment Protocols and 
Patient Returns
Referral for Severe and 
Complex Cases
Enhancement of
Treatment Continuity
Medical Information
· Providing E-Consult
· Offering expert content
Academic Support
· Online webinars and offline academic courses
· Joint research initiatives or participation in clinical research
Support for Partner Doctors
· Sharing diverse knowledge and experiences
· Exchange of the latest technological and business information
· Patient safety support program
Creating a Healthcare Ecosystem 
Establishing a Care Network 
Samsung Medical Center is diligently constructing a care network to bridge 
healthcare gaps between hospitals and enhance the continuity of patient 
treatment. Partner hospitals within this network refer patients with severe and 
complex conditions to Samsung Medical Center for prompt care. After treatment, 
patients are returned to their respective regions to conveniently receive post-
treatment care. 
Additionally, we are dedicated to minimizing disparities among partner hospitals, 
propagating the latest treatment methodologies, and engaging in activities such 
as sharing treatment protocols, providing medical advice, delivering educational 
initiatives, and conducting collaborative research with hospitals that actively 
participate in referrals and patient returns. 
Through this care network ecosystem, Samsung Medical Center aims to 
promote patient-centered values among partner hospitals and fulfill our social 
responsibility for fostering growth within the healthcare sector.
SMC's Pursuit of Care Network
 
Support Programs for Collaborating Institutions
Building a 
Healthy Healthcare 
Ecosystem 
through 
Collaborative 
Partnership
· Partner hospitals
176
· Partner clinics
4,935
· Partner doctors 7,774
Partner Organization Status
※ As of May 19, 2023
Medical Quality Control
Electronic Exchange of 
Medical Information
Sharing Medical Resources
Network Hospitals
SMC
Systems
Joint Research
Quality 
Improvement 
Management
Patient Care 
Integration
SOCIAL VALUE
Create referral forms using the existing EMR
Referral fee claims possible
HIRA
* Intermediary System
Health Information 
Exchange System
Generate referral forms using the HIRA Intermediary Portal
Referral fee claims possible
Partners Center Portal
Effortless patient referrals
Convenient access to patient treatment data
Electronic Referral
A nurse from SPC will personally contact the 
patient using the provided referral information 
to arrange an appointment.
*HIRA : Health Insurance Review & Assessment Service

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GOVERNANCE
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Ethic & Compliance
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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Under the principle that "caregivers are at the forefront of ethics and 
compliance," Samsung Medical Center has promoted ethical and 
compliance management principles and established the Caregiver Code 
of Conduct. Regular training sessions are conducted to enhance legal 
awareness among caregivers. 
All purchases and investments made by Samsung Medical Center 
undergo a fair and objectivea review process. Operating a procurement 
portal ensures transparency and objectivity. Regular investment reviews 
also guarantee a fair and systematic acquisition of medical devices and 
other supplies. Recently, we introduced an ESG committee comprising 
internal and external experts to deliberate on ESG initiatives and issues. 
Furthermore, a Crisis Response System is in operation to preemptively 
address various potential risks.
ETHIC &
COMPLIANCE
Compliance and Ethical Management
Procurement Management
Specialized Commitees
Establishment of Integrated Risk Management System
84
86
87
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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Compliance and Ethical Management
Management Principles
Samsung Medical Center is committed to actively practicing the hospital's 
Management Principles based on Samsung Values, which are the core values 
shared and upheld by all Samsung employees. This commitment ensures 
compliance with laws and ethical standards, as well as the fulfillment of the 
hospital's role and social responsibility.
We comply with laws and ethical standards.
We maintain a clean organizational culture.
We respect customers, shareholders, and employees.
We care for the environment, health, and safety.
We are a socially responsible corporate citizen.
Caregiver Code of Conduct
All caregivers at Samsung Medical Center pledge to adhere to the Code of 
Conduct. Recognizing that compliance with the Code of Conduct is fundamental 
to achieving ethical management and becoming a top-tier hospital, it's also a 
prerequisite for the growth and development of each caregiver.
Employee Guidelines
To bolster legal awareness and foster a healthy organizational culture, Samsung 
Medical Center has established employee guidelines to guide caregivers.
Supplier-related
· Financial transactions, harm to suppliers, etc
Hospital funds and assets-related
· Misappropriation of funds, asset theft, bribery, etc
Workplace ethics-related
· Financial transactions among employees, harm, moonlighting and side jobs, 
participation in private organizations
Information and human resource leakage-related
· Information leakage, human resource leakage
Ethic & Compliance
Caregiver
Code of Conduct
Quality, 
environment, 
and safety
Healthy 
organizational
 culture
Fair
competition
Protection of 
trade secrets and 
intellectual 
property
Privacy 
protection
Collaboration for 
mutual benefit
Prohibition of 
corrupt 
practices
Accurate financial 
reporting
Enhancing Ethical Management Capabilities
Under the principle that "caregivers are at the forefront of ethics and 
compliance," Samsung Medical Center conducts annual training sessions to 
improve legal awareness among caregivers. We include fraud prevention 
education in the introductory training for new employees and provide 
department-specific training upon request from medical or administrative 
departments.
Additionally, we regularly manage operational risk factors through preventive 
activities and proactively identify and address potential process or environmental 
risks before they manifest.
Training Led by
Training Content
Management Assessment 
Team
Anti-corruption education, Medical Service Act, Act 
on remedies for Injuries from Medical Malpractice and 
Mediation of Medical Disputes, Narcotics Control Act, 
Fair Trade Act, Improper Solicitation and Graft Act, 
Personal Information Protection Act, etc.
Compliance Team
Information Security 
Team
Ethical Management Whistleblowing System
Samsung Medical Center operates a whistleblowing site where caregivers can 
seek advice and report improvements and suggestions regarding unethical and 
improper conduct. The identity of the whistleblower and the details reported are 
kept strictly confidential.
Whistleblowing Handling Process
Submitting a report
Ethics and Disciplinary 
Committee
Investigation
Record keeping and 
disciplinary actions
Closing the case
Determining the
 occurrence of misconduct
YES
NO

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Non-Approval
Procurement Management
Fair Purchase Procedures
Samsung Medical Center adheres to a fair and objective review process for all its purchases and investments. We operate a dedicated procurement portal that 
integrates order management, purchasing, procurement, quotation, bidding management, and supplier information management between Samsung Medical Center 
and its suppliers. This purchase system enhances the efficiency, transparency, and reliability of our operations. Competitive bidding is employed for medical devices 
and general supplies, and we maintain regular oversight of the delivery and logistics status of key suppliers to ensure stable procurement management.
Investment Review Process
To ensure the fairness and well-planned nature of yearly medical device acquisitions, we conduct routine investment reviews. Each department submits applications, and 
after operational assessment, there is an appeals procedure for cases where investment approval is denied. The introduction and expansion of medical devices require a 
review process prior to investment initiation. Each Investment Review Committee (Presidential, Appeal, Operational) comprises approximately 10 members, including the 
chairperson, secretary, and other members. Investment is granted only upon achieving a specific score.
Investment Review Committee
Pharmaceuticals
Medical Devices
Medical Devices
Medical Materials
Request for Introduction of New Items
Investment Application
Investment Application
Investment-related Research
Investment Review Operational 
Committee
Appeal Review Committee
Investment Review Committee
Investment Initiation
Disposal
Request for New Items
Application for Investment
Internal discussions within each
medical department to compile
a list of necessary equipment
Request for New Items
Committee Deliberation
Committee Deliberation
Pharmaceutical Purchase 
Selection Committee
Investment Review Committee
Need for equipment 
introduction or addition
Equipment obsolescence 
and usage levels
Medical Materials Committee
Purchase and Investment Initiation
Subsequent Procedures such as Open 
Competitive Bidding
Open Competitive Bidding
among Pharmaceutical Wholesalers
Competitive Bidding
among Medical Device Suppliers 
Contract and receipt
Open Competitive Bidding
among Available Suppliers
Review of Ministry of Food and Drug Safety and Health 
Insurance Review & Assessment Service Regulations
Notification of Evaluation Results
Contract through Bidding
Approval
Specialized Committees
Samsung Medical Center operates 46 specialized committees to enhance operational efficiency, address sector-specific issues, and implement improvements. Each 
committee makes specialized decisions on issues and areas within their medical domain. Under individual operating rules, the committees decide on schedules, 
participating members, and agendas.
ESG Committee
In December 2021, Samsung Medical Center launched the ESG Committee. The ESG Committee is composed of 10 internal members responsible for decision-making and 
execution in various areas and 3 external experts representing environmental, social, and governance aspects. The committee reviews indicators and initiatives by area, 
discusses issues, and has convened 4 times biannually until June 2023.
Chairperson
Vice Chairperson
...
Infection Control Committee
Information Security and 
Privacy Committee
Patient safety & Quality 
Improvement Committee
Occupational Safety and 
Health Committee
Facility & Environment Safety 
Management Committee
Abused Patients Protection 
Committee
Intellectual Property 
Committee
Medical Records Review 
Committee
Materials Review Committee
Pharmacy and Therapeutic 
Committee 
Research Data Governance 
Committee 
Education Committee
Institutional Review Board
Hospital Ethics Committee
Employee Ethics Committee
ESG Committee
External Members (3)
· An academic expert in ESG regulation and 
the industry
· Expert in domestic social welfare practice 
and research
· Expert in domestic legal interpretation and 
precedent application
Internal Members (10)
· President & CEO
· Executive Vice President, 
Chief Medical Officer
· Executive Vice 
President, SMC & Chief 
Administrative Officer 
· Chief Strategy Officer 
· Chief Nursing Officer · 
Department of Nursing
· Chief, Remodeling and 
Innovation Group 
· Chief Quality Innovation 
Officer
· Director, Office of 
Development support 
· Legal Counsel · Vice 
President, Legal Affairs 
Team 
· Office of Support Services 
Request
from department
Approval
Approval
Non-Approval
Non-Approval
Purchase Process
Ethic & Compliance

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Establishment of Integrated Risk Management System
Risk Management
Samsung Medical Center has instituted the Caregiver Code of Conduct and guidelines to effectively manage risks. To mitigate the risks of potential legal violations 
in hospital operations, such as major project execution and contracting, we ensure prior consultations with relevant departments, including the Legal Team, Audit & 
Consulting Team, Information Security Team, and Human Resources Team. Additionally, we promptly notify the appropriate departments of matters that violate or could 
potentially violate domestic and international regulations, internal guidelines, and the Code of Conduct.
Risk Management System
Crisis Response system
To prepare for various potential crisis situations at the hospital, Samsung Medical Center has established a Crisis Response System. This system references the Hospital 
Incident Command System (HICS), an emergency and preparedness manual for hospitals based on the principles of the US National Incident Management System (NIMS). 
Disaster management encompasses the complete cycle of activities, including planning, prevention, training, awareness, response, and recovery from actual disaster 
situations.
Ethic & Compliance
Risk Management Activities
Specific Risks
Major Response Activities
Regulatory Compliance
· Monitoring domestic law enactments/amendments and regulatory trends for internal dissemination and guidance
· Managing legal violation risks by monitoring compliance with regulations
· Establishing and implementing countermeasures in case of legal violations
Patient Safety
· Activities to enhance patient safety at the medical institution level and promote a culture of patient safety
Information Security
· Establishment of information security systems and reinforcement of disclosure
· Consistent inspections and training for personal data protection
Occupational Safety
· Adhering to industrial safety regulations during infrastructure remodeling
· Continuously fostering a safety-oriented culture
Fair Trade
· Monitoring compliance with fair trade laws, including unfair trade and collusion
· Mandatory fair trade training for all employees
Human Rights
· Identifying human rights risks and implementing risk mitigation and remediation activities
Crisis Response Organization
Crisis Management Organization
President
Formation of an emergency 
response situation room
Activation of the emergency 
mobilization system 
Departmental heads in charge of 
specific situations
Situation Room
Executive Board
Response Headquarters 
(Comprising relevant departments)
Medical Care
Strategy/Operations
Resources
Communication
Responsible Department
In the event of risk occurrence
Fire
Utility supply 
disruptions
Natural disasters
Leakage incidents
IT/information security
Infections
Mass casualties
Food hygiene incidents
Terrorism
Logistics and manpower 
supply disruptions
Patient safety incidents
Others
Establishment of response 
headquarters based on risk level
· Operating the emergency 
medical care system
· Providing support for 
specimen and patient tests
· Refer a patient to a partner 
hospital
· Formulating and executing 
response strategies
· Providing support 
for education, IT, and 
communication
· Offering legal advice and 
staffing
· Procuring and distributing 
medical materials
· Managing quarantine facilities
· Controlling hazardous 
materials
· Handling internal and 
external communication
· Producing and distributing 
guides and videos
· Reporting on-site response 
situations to the Response 
Headquarters
Reporting Significant Risks
Decision-making
Assigned Committee
Responsible Team
Risk Monitoring
Regulatory 
Compliance
Information 
Security
Fair Trade
Occupational 
Safety
Human Rights
Patient Safety
Major risks

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APPENDIX
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
Stakeholder Definition & Communication
Materiality Assessment
SMC ESG Index
ESG Data
GRI Index
Independent Assurance Statement
92
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96
98
102
104

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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
Samsung Medical Center communicates with various stakeholders such as patients, guardians, the government, local communities, partner hospitals, businesses, and 
schools through multiple channels. 
Samsung Medical Center remains committed to enhancing the healthcare ecosystem based on the opinions of each stakeholder group, contributing to the advancement 
of relevant industries, policies, and systems. 
We will also collaborate with government agencies, partner hospitals, and businesses to protect patients' health and improve community health.
Stakeholder Definition and Communication
Collaborative Industries
Associations
Collaborative Industries
Local Community
Patients, Guardians, etc.
Clients Commissioning 
Research 
Clients Commissioning 
Research 
Government Agencies
Caregivers
Stakeholders
Stakeholder Definition
Communication Channel
Employees
Key actors in Samsung Medical Center activities
- Window of Communication
- SMC TV (in-house broadcasting)
- Employee council and communication managers
Government Agencies
Medical-related institutions such as the Ministry of Health and 
Welfare, National Health Insurance Service, and collaborating 
agencies such as fire departments and police stations
- Department representatives
- Hotline
Local Community
Local Community Near the Hospital
- Local community education and social welfare programs
Care Network
Partner Hospitals, Clinics and Doctors
- Hello, SMC
- SMC Partners Center
Patients, Guardians, Potential 
Customers
Patients receiving treatment at Samsung Medical Center and their 
guardians, potential customers who may require medical services in 
the future
- Patient information materials
- Customer service center
- Social media
- Media walls in-hospital
- Health education programs
- SMC Annual report
- Press media
Clients Commissioning Research
Korean and international companies and organizations commissioning 
clinical research
- Professors and researchers
Collaborative Industries
Industries collaborating with the medical sector
- Procurement websites and working group level manager
Universities
Korean universities specializing in medical fields such as 
Sungkyunkwan University, Samsung Advanced Institute for Health 
Sciences & Technology (SAIHST), and their students
- Department representatives
Associations
Hospital associations, profession-specific associations
- Employees participating in associations
- Association journals

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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
23 issues
Results derived
Standardized on a 5-point scale
Inside out
Outside in
Materiality Assessment
Materiality Assessment Process.
Samsung Medical Center has conducted a materiality assessment to communicate our activities based on issues that stakeholders consider important. We transparently 
communicate with stakeholders by disclosing key issues identified through the materiality assessment in our ESG report. We derived an issue pool by analyzing 
international standards, industry issues, and initiatives to understand stakeholders' needs. Additionally, we analyzed impact through media research, stakeholder surveys, 
and industry benchmarking to prioritize key issues.
Issue Pool Composition
Assessment Results
Issue Pool Composition
Analysis of international 
standards
Industry issues
Initiatives
Benchmarking
Top 12 issues
Selection of key 
reporting topics
Media research 
analysis
Hospital 
benchmarking 
analysis
Industry issues
Global health 
industry initiatives
International ESG 
standards and 
assessments
Issue Matrix
Expanding medical research investment 
and technological innovation
Social contribution through medical technology
Energy use management and reduction
Waste disposal management and reduction
Procurement management
Enhancing caregiver expertise
Enhancing medical infrastructure and services
Water pollutant management 
and reduction
Developing environmental 
management strategies and systems
Expanding medical service accessibility
GHG emissions management and reduction
Ensuring patient safety and improving satisfaction
Establishing an integrated risk management system
Practicing compliance and ethical management
Establishing an ESG management system
Creating a safe working environment
Water pollutant management and reduction
Implementing human rights management
Stakeholder engagement and communication
Improving the quality of life of employees
Air pollutant management and reduction
Privacy protection and information security
Support for the healthcare ecosystem
Inside-out
Outside-in
Material Issues at Samsung Medical Center
As a result of the materiality assessment, Samsung Medical Center identified 12 material issues from a pool of 23. These 12 issues are detailed in this report. Beyond 
addressing the material issues, this report encompasses activities linked to addressing and communicating about the informative issues, aiming to respond to and engage 
with stakeholder concerns.
No.
Issues
Main Activities
Page
GRI Index
1
Expanding medical research investment 
and technological innovation
Investment in future medical research
42~45
Non-GRI
2
Expanding medical service accessibility
Establishment of collaborative networks
78~79
Non-GRI
3
Waste disposal management 
and reduction
Medical waste segregation and disposal 
campaign
28
GRI 306
4
Energy use management and reduction
Investment in energy conservation 
and technology adoption
26,27
GRI 302
5
GHG emissions management 
and reduction
Achieving a green hospital
26,27
GRI 305
6
Social contribution through medical 
technology
SMC social contribution activities
74~77
GRI 413
7
Establishing an integrated risk 
management system
Ongoing risk monitoring
88~89
Non-GRI
8
Ensuring patient safety 
and improving satisfaction
Measurement and management 
of Patient Experience Index
37,68~69
Non-GRI
9
Practicing compliance 
and ethical management
Fair procurement process
86
Non-GRI
10
Enhancing caregiver expertise
Doctors’ expertise and ethics education
58~59
GRI 401
11
Enhancing medical infrastructure 
and services
Achieving 
an cutting-edge intelligence hospital
10~21
Non-GRI
12
Creating a safe working environment
Establishment of the CSTS system 
and CSM
15,64~67,70~71
GRI 403

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SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
SMC ESG Index
Overview
Samsung Medical Center has developed a hospital-specific ESG Index to bolster ESG management closely associated with the healthcare industry and propagate ESG 
practices among healthcare providers. The index took into account common domestic and international ESG disclosure and assessment criteria, as well as evaluations 
specific to the health industry and significant internal and external matters.
Index Framework
Samsung Medical Center's specialized ESG Index for hospitals encompasses 19 areas spanning the three categories of environment, social, and governance. Each area 
encapsulates values that healthcare providers should uphold through ESG management and outlines specific items for evaluating qualitative and quantitative social 
values pursued. Furthermore, to ensure that any medical institution seeking to embrace ESG management effectively applies the index, the scope of application has been 
classified into basic indicators that all hospitals should manage, as well as advanced indicators for elevating ESG management standards.
Composition of ESG Index
Development Process
STEP 1.
Base Data 
Collection 
(954 items)
STEP 2.
ESG Index 
and Issue Pool 
Identification
STEP 3.
Enhancement of 
ESG Index 
(192 indicators)
STEP 4.
Final Index 
Compilation 
(113 indicators)
· Common industry ESG 
guidelines and initiatives
· Certification and assessment 
criteria within the healthcare 
industry, benchmarking 
leading overseas hospitals
· Identification of common 
industry and healthcare-
specific issues
· Interviews with operational 
departments
· Interviews with healthcare 
industry experts
· Comprehensive integration 
of interview results and 
healthcare industry issues
· Final compilation 
of insights from 
operational 
departments
Environment
3 Categories
19 Areas
113 Indicators
Indicator
Classification
26 Indicators
Environmental Management
Greenhouse Gas
Energy
Water
Environmental Pollutants
Waste
Social
Basic Indicators (31)
Advanced Indicators (82)
68 Indicators
Medical Infrastructure and 
Services
Accessibility to Medical Services
Patient Care
Employees
Safety and Health
Information Security and Privacy
Human Rights Management
Social Contribution
Governance
19 Indicators
Compliance and Ethical 
Management
ESG Management
Procurement Management
Stakeholders
Risk Management
Hospital ESG Indicators (Total 113)
Fundamental ESG indicators applicable to all hospitals
Essential ESG indicators for advancing ESG management levels
Category
No.
Areas
Number of Indicators
Core Aspects
Environment
E1
Environmental Management
4
Establishment of Environmental Management Strategy and System
Establishment of Environmental Management KPIs
Assessment and Management of Environmental Impacts
E2
Greenhouse Gas
5
Management of Greenhouse Gas Emissions
Greenhouse Gas Reduction
Disclosure and Verification of Greenhouse Gas Emissions
E3
Energy
5
Energy Usage Management
Energy Usage Reduction
Disclosure and Verification of Energy Usage
E4
Water
3
Water Usage Management
Disclosure and Verification of Water Usage
E5
Environmental Pollutants
4
Management of Water Quality Pollutants
Management of Air Pollutants
E6
Waste
5
Waste Management
Waste Reduction
Waste Recycling Management
Category
No.
Areas
Number of Indicators
Core Aspects
Social
S1
Medical Infrastructure and Services
9
Enhancement of Medical Infrastructure and Services
Future Healthcare Research and Development
S2
Accessibility to Medical Services
4
Medical and Social Welfare Systems
Promotion of Collaborative Medical Networks
S3
Patient Care
8
Ensuring Patient Safety
Patient Satisfaction Management
Clinical Research Management
S4
Employees
12
Enhancement of Employee Quality of Life
Human Resources Management
Enhancement of Employee Competencies and Fair Evaluation
S5
Safety and Health
15
Establishment of a Safe Hospital
Management of Employee Safety and Health
Management of Hazardous Substances
S6
Information Security and Privacy
7
Establishment of Information Security System and Privacy Protection
S7
Human Rights Management
8
Establishment of Human Rights Management System
Human Rights Due Diligence and Risk Identification
Grievance Handling Mechanism
Diversity
Labor-Management Communication
S8
Social Contribution
5
Strategic Social Contribution Initiatives
Employee Volunteering
Category
No.
Areas
Number of Indicators
Core Aspects
Governance
G1
Compliance and Ethical 
Management
10
Implementation of Ethical Management
Audit
Fair Trade
G2
ESG Management
4
Establishment of ESG Management Strategy and System
ESG Information Disclosure
G3
Procurement Management
2
Management of Medical Supply Chain and Procurement
G4
Stakeholders
1
Communication with Stakeholders
G5
Risk Management
2
Establishment of Integrated Risk Management System
* For detailed information regarding specific indicators for each management area, the applicable scope of indicators, options for implementation levels, detailed definitions, 
and evaluations, please contact the Samsung Medical Center Strategy Innovation Team (smc.esg@samsung.com)

98
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
ESG data
Environment
Our Planet
Greenhouse Gas
Category
Unit
2020
2021
2022
Total Greenhouse Gas Emissions (Scope 1+2)
tCO2e
73,749
72,681
72,767
Direct Emissions (Scope 1)
19,232.297
18,952.957
18,458.705
Indirect Emissions (Scope 2)
54,517.327
53,728.565
54,308.836
Energy
Category
Unit
2020
2021
2022
Total Energy Consumption
TJ
1,499
1,494
1,496
Fuel
374.33
370.38
360.33
- LPG
0.02
0.02
0.02
- Natural Gas
365.84
362.26
351.18
- Gasoline
2.14
2.18
2.43
- Diesel
6.34
5.92
6.71
Electricity
1,118.86
1,120.05
1,131.95
Others (Heat, Steam)
5.81
3.57
3.72
Water
Category
Unit
2020
2021
2022
Total Water Withdrawal
ton
988,964 
1,027,701
988,761
Total Wastewater Discharge
166,175
168,731
149,938
Waste
Category
Unit
2020
2021
2022
Waste Generation
Total
ton
7,600.57
7,865.99
6,633.95
General Waste
3,866.43
3,952.24
2,846.17
Designated Waste
15.45
34.08
30.16
Medical Waste
3,718.69
3,879.67
3,757.62
Diverted Waste
Total
2267.55
2263.08
1054.71
Designated Waste Recycled
2,257.04
2,237.10
1,038.04
General Waste Recycled
10.51
25.98
16.67
Waste Disposal
Total
5,333.02
5602.91
5579.24
Incineration (Energy Recovery)
3,549.49
3,708.67
3,588.42
Incineration 
(Without Energy Recovery)
1,614.33
1,723.24
1,821.62
Other Disposal
169.2
171
169.2
Environmental Pollutants
Category
Unit
2020
2021
2022
Air Pollutant Emissions
NOx
kg
7679
7113
7147
Water Pollutant Discharges
COD
ton
0.64
0.59
0.61
BOD
0.09
0.06
0.1
SS
0.41
0.1
0.17
Implementation of Environmental Management
Category
Unit
2020
2021
2022
Number of Environmental Regulation Violations
Case
0
0
0
Amount of Fines for Environmental Regulation Violations (Cumulative)
KRW 1 million
0
0
0
Number of Non-Monetary Sanctions Imposed for Environmental Regulation Violations
Case
0
0
0

100
SAMSUNG MEDICAL CENTER 
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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
ESG data
Social
Privacy Protection
Establishment of Information Security System
Category
Unit
2020
2021
2022
Number of Personal Information Protection Law/Regulation Violations
Case
0
0
0
Investment in Information Security
Information Security 
Investment Amount
KRW 1 million
3,330
2,531
3,013
Information Technology 
Investment Amount
57,585
61,862
42,946
Total Information Security Training Hours
Hour
6,988 
7,125 
7,016 
Privacy Protection
Category
Unit
2020
2021
2022
Total Patient Privacy Violations
Case
0
0
0
Rate of Total Patient Privacy Violations
%
0
0
0
Total Patients Affected by Privacy Violations
Person
0
0
0
Total Monetary Losses due to Patient Privacy Violations
KRW 1 million
0
0
0
Caregiver
Human Resources Management
Category
Unit
2020
2021
2022
Total Number of New Hires
Person
450
389
270
Total Number of Turnovers
271
250
254
Enhancement of Quality of Life
Category
Unit
2020
2021
2022
Parental Leave Users
Person
192
221
286
Parental Leave Returners
246
260
279
Employee Diversity
Category
Unit
2020
2021
2022
Total Number of Employees
Person
6,888
6,856
6,856 
Gender
Male
1,707 
1,697 
1,695 
Female
5,181 
5,159 
5,161 
Age
Total Number of Employees Age 
Under 30
2,341 
 2,190 
2,154 
30-50 Years Old
3,726 
 3,761 
3,748 
Over 50
821 
 905 
954 
Employment Type
Full-time Workers
5,621
5,642
5,702
Male
1,537 
1,535 
1,572 
Female
4,084 
4,107 
4,130 
Contract Workers
1,267
1,214
1,154
Male
170 
162 
123 
Female
1,097 
1,052 
1,031 
Employment of People with Disabilities
115 
127 
135 
Hospital Safety 
Strengthening Safety Capabilities
Category
Unit
2020
2021
2022
Number of Occupational Safety and Health Committee Meetings
Case
4
4
4
Completion Rate of Occupational Safety and Health Training
%
100
100
100
Governance
Ethic & Compliance
Implementation of Ethical Management
Category
Unit
2020
2021
2022
Hours of Code of Conduct Training
Hour
20,964　
21,375　
21,048　
Rate of Employees who Completed Code of Conduct Training
%
100　
100
100　
Fair Trade Practice
Category
Unit
2020
2021
2022
Completion Rate of Unfair Trade and Unfair Competition Training
%
100　
100　
100　
Number of Violations
Case
0　
0　
0　
Enhancement of Employee Competencies and Fair Evaluation
Category
Unit
2020
2021
2022
Total Number of Training Participants *
Person
24,288 
27,167 
24,423 
Total Training Hours
Hour
161,713 
175,211 
192,984 
Training Hours per Participant*
23.48
25.56
28.15
*The total number of training participants includes duplicate attendees who completed training.
*Training hours per participant are calculated by dividing the total training hours by the number of employees.

102
SAMSUNG MEDICAL CENTER 
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OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
GRI Index
GRI standards
Page
GRI 2 : Organization Profile 
and Reporting 
Practices
2-1
Organizational details
6
2-2
Entities included in the organization’s sustainability reporting
2
2-3
Reporting period, frequency, and contact point
2
2-4
Restatements of information
98~101
2-5
External assurance
104,105
GRI 2 : Business Activities 
and Employees
2-6
Activities, value chain and other business relationships
6
2-7
Employees
6,100
2-8
Workers who are not employees
100
GRI 2 : Governance
2-9
Governance structure and composition
87
2-12
Role of the highest governance body in overseeing the management of impacts
87
2-13
Delegation of responsibility for managing impacts
26,68,87
2-14
Role of the highest governance body in sustainability reporting
4,5
2-16
Communication of critical concerns
92,93
GRI 2 : Strategy, Policies, 
and Practices
2-22
Statement on sustainable development strategy
4,5
2-25
Processes to remediate negative impacts
88,89
2-26
Mechanisms for seeking advice and raising concerns
85
2-27
Compliance with laws and regulations
84,85
GRI 2 : Stakeholder 
Engagement
2-29
Approach to stakeholder engagement
92,93
2-30
Collective bargaining agreements
62
GRI 3: Material Topics
3-1
Processes to determine material topics
94,95
3-2
List of material topics
94,95
3-3
Management of material topics
94,95
GRI 205 : Anti-Corruption 
205-2
Communication and training about anticorruption policies and procedures
84,85
205-3
Confirmed incidents of corruption and
101
GRI 206 : Anti-competitive 
Behavior
206-1
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
101
GRI standards
Page
GRI 302 : Energy
302-1
Energy consumption within the organization
26,27,98
302-2
Energy consumption outside of the organization
26,27,98
302-3
Energy intensity
-
302-4
Reduction of energy consumption
26,27,98
302-5
Reductions in energy requirements of products and services
26,27,98
GRI 303 : Water and Effluents
303-1
Interactions with water as a shared resource
29
303-2
Management of water discharge-related impacts
29
303-3
Water withdrawal
98
303-4
Water discharge
98
303-5
Water consumption
98
GRI 305 : Emissions
305-1
Direct (Scope 1) GHG emissions
98
305-2
Energy indirect (Scope 2) GHG emissions
98
305-3
Other indirect (Scope 3) GHG emissions
-
305-4
GHG emissions intensity
-
305-5
Reduction of GHG emissions
98
305-6
Emissions of ozone-depleting substances (ODS)
-
305-7
Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions
99
GRI 306 : Waste
306-1
Waste generation and significant waste-related impacts
28
306-2
Management of significant waste-related impacts
28
306-3
Waste generated
28, 99
306-4
Waste diverted from disposal
28, 99
306-5
Waste directed to disposal
28, 99
GRI 401 : Employment
401-1
New employee hires and employee turnover
100
401-2
Benefits provided to full-time employees that are not provided to temporary or part-time 
employees
58,59
401-3
Parental leave
101
GRI 403 : Occupational Health and Safety
403-1
Occupational health and safety management system
64~72
403-2
Hazard identification, risk assessment, and incident investigation
64~72
403-3
Occupational health services
64~72
403-4
Worker participation, consultation, and communication on occupational health and safety
64~72
403-5
Worker training on occupational health and safety
64~72
403-6
Promotion of worker health
64~72
403-7
Prevention and mitigation of occupational health and safety impacts directly linked by 
business relationships
64~72
403-8
Workers covered by an occupational health and safety management system
64~72
GRI 404 : Training and Education
404-1
Average hours of training per year per employee
101
404-2
Programs for upgrading employee skills and transition assistance programs
58,59
GRI 413 : Local Communities
413-1
Operations with local community engagement, impact assessments, and development 
programs
78~81
413-2
Operations with significant actual and potential negative impacts on local communities
6
GRI 418 : Customer Privacy
418-1
Substantiated complaints concerning breaches of customer privacy and losses of customer 
data
100
*The reasons for not reporting GRI indicators that were identified as significant issues through our materiality assessment are as follows:
- GRI 302-3: We are currently discussing the selection of a suitable energy intensity unit for the hospital. Once the unit is confirmed, we will manage this indicator 
accordingly.
- GRI 305-3: Scope 3 boundaries and data are not being calculated or managed separately.
- GRI 305-4: We are currently discussing the selection of a suitable greenhouse gas intensity unit for the hospital. Once the unit is confirmed, we will manage this 
indicator accordingly.
- GRI 305-6: Samsung Medical Center does not emit ozone-depleting substances.
The Global Reporting Initiative (GRI) is an international standards organization that helps companies, governments, and other stakeholders understand and disclose the 
impact of environmental, social, and governance (ESG) issues such as climate change, human rights, and corruption. GRI Standards are the globally recognized guidelines 
for ESG reporting published by GRI. Samsung Seoul Hospital has prepared its reports in accordance with the GRI Standards 2021 and the disclosed information adheres to 
these principles.

Independent Assurance Statement
104
SAMSUNG MEDICAL CENTER 
ESG REPORT 2023
OVERVIEW        SMC's ESG        ESG HIGHLIGHTS        ENVIRONMENT        SOCIAL        GOVERNANCE         APPENDIX
To readers of Samsung Medical Center ESG Report 2023
Introduction
Korea Management Registrar (KMR) was commissioned by Samsung Medical Center to conduct an independent assurance of its ESG Report 2023(the “Report”). The data 
and its presentation in the Report is the sole responsibility of the management of Samsung Medical Center. KMR’s responsibility is to perform an assurance engagement 
as agreed upon in our agreement with Samsung Medical Center and issue an assurance statement.
Scope and Standards
Samsung Medical Center described its sustainability performance and activities in the Report. Our Assurance Team carried out an assurance engagement in accordance 
with the AA1000AS v3 and KMR’s assurance standard SRV1000. We are providing a Type 2, moderate level assurance. We evaluated the adherence to the AA1000AP (2018) 
principles of inclusivity, materiality, responsiveness and impact, and the reliability of the information and data provided using the Global Reporting Initiative (GRI) Index 
provided below. The opinion expressed in the Assurance Statement has been formed at the materiality of the professional judgment of our Assurance Team.
Confirmation that the Report was prepared in accordance with GRI standards 2021 was included in the scope of the assurance. We have reviewed the topic-specific 
disclosures of standards which were identified in the materiality assessment process.  
■ GRI Sustainability Reporting Standards 2021
■ Universal standards
■ Topic specific standards
As for the reporting boundary, the engagement excludes the data and information of Samsung Medical Center’ partners, suppliers and any third parties.
KMR's Approach
To perform an assurance engagement within an agreed scope of assessment using the standards outlined above, our Assurance Team undertook the following activities 
as part of the engagement: 
- reviewed the overall Report
- reviewed materiality assessment methodology and the assessment report;  
- evaluated sustainability strategies, performance data management system, and processes;  
- interviewed people in charge of preparing the Report;
- reviewed the reliability of the Report's performance data and conducted data sampling;
- assessed the reliability of information using independent external sources such as Financial Supervisory Service’s DART and public databases. 
Limitations and Recommendations
KMR’s assurance engagement is based on the assumption that the data and information provided by Samsung Medical Center to us as part of our review are provided 
in good faith. Limited depth of evidence gathering including inquiry and analytical procedures and limited sampling at lower levels in the organization were applied. To 
address this, we referred to independent external sources such as DART and National Greenhouse Gas Management System (NGMS) and public databases to challenge 
the quality and reliability of the information provided.
Conclusion and Opinion
Based on the document reviews and interviews, we had several discussions with Samsung Medical Center on the revision of the Report. We reviewed the Report’s final 
version in order to make sure that our recommendations for improvement and revision have been reflected. Based on the work performed, it is our opinion that the Report 
applied the GRI Standards. Nothing comes to our attention to suggest that the Report was not prepared in accordance with the AA1000AP (2018) principles. 
Inclusivity
Samsung Medical Center has developed and maintained different stakeholder communication channels at all levels to announce and fulfill its responsibilities to the 
stakeholders. Nothing comes to our attention to suggest that there is a key stakeholder group left out in the process. The organization makes efforts to properly reflect 
opinions and expectations into its strategies.  
Materiality
Samsung Medical Center has a unique materiality assessment process to decide the impact of issues identified on its sustainability performance. We have not found any 
material topics left out in the process.  
Responsiveness
Samsung Medical Center prioritized material issues to provide a comprehensive, balanced report of performance, responses, and future plans regarding them. We did not 
find anything to suggest that data and information disclosed in the Report do not give a fair representation of Samsung Medical Center’ actions.
Impact
Samsung Medical Center identifies and monitors the direct and indirect impacts of material topics found through the materiality assessment, and quantifies such impacts 
as much as possible. 
Reliability of Specific Sustainability Performance Information
In addition to the adherence to AA1000AP (2018) principles, we have assessed the reliability of economic, environmental, and social performance data related to 
sustainability performance. We interviewed the in-charge persons and reviewed information on a sampling basis and supporting documents as well as external sources 
and public databases to confirm that the disclosed data is reliable. Any intentional error or misstatement is not noted from the data and information disclosed in the 
Report.
Competence and Independence
KMR maintains a comprehensive system of quality control including documented policies and procedures in accordance with ISO/IEC 17021·2015 - Requirements for bodies 
providing audit and certification of management systems. This engagement was carried out by an independent team of sustainability assurance professionals. KMR has no 
other contract with Samsung Medical Center and did not provide any services to Samsung Medical Center that could compromise the independence of our work. 
July 2023 Seoul, Korea
대표이사
     - GRI 306: Effluents and Waste
     - GRI 401: Employment

For this report, we used FSC
TM(Forest Stewardship Council
TM)certified paper that
has been sourced and managed in a socially responsible and economically
viable manner. And this report paper was printed by a company that earned an
FSC
TMChain-of-Custody certificate (Cerificate No. SGSHK-COC-340194).