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Environmental, Social and 
Governance Report
In 2018, CITIC Group announced ‘Coexistence and Sharing’ 
as its brand positioning and ‘Shaping a Better Future 
Together’ as the brand proposition. Both reflect the new 
direction CITIC is taking with regard to sustainability and 
will underlie all of the Group’s ongoing development 
strategies.
The new brand positioning and proposition will guide 
the development of CITIC’s businesses and relations with 
stakeholders, including members of the community, 
A New Brand Positioning and 
Proposition for CITIC
Staff 
Responsibility
 As of the end of 2018, we employed a workforce of 273,344, an increase 
of 30,308 over the previous year. Female staff accounted for 49.09% of our 
workforce, and 68.25% were 35 years of age or younger.
 Three of our experts were granted special government allowances in 2018.
 Over 6,000 training projects were organized during the year at CITIC, with over 
700,000 participants. 
Environmental 
Responsibility
 CITIC Telecom International won a silver medal in the Hong Kong Awards for 
Environmental Excellence in both the media and the telecom industry categories.
 The Beijing Huaifang Reclaimed Water Plant project, in which CITIC Envirotech has 
an interest, received the Gold Award of Global Project Innovation Awards by the 
International Water Association, the only Asian project to win this award.
Customer
Responsibility
 CITIC Trust was named the Best Chinese Trust Company by The Asian Banker, the 
first international award received in China’s trust industry.
 CITIC Construction won the 15th Tien-yow Jeme Civil Engineering Prize (Road 
Works) for its project on the west section of the Algerian East-West Expressway.
Industrial 
Responsibility
 The launch of the One CITIC platform brought together CITIC companies and 
external partners in an online community that gives users access to a wide range 
of premium and customised services. As of the end of 2018, the total number of 
registered users was over 10 million.
Community 
Responsibility
 CITIC Limited and its subsidiaries donated approximately RMB120.70 millioin, and 
HK$18.79 million to local communities.
 CITIC Trust issued Poverty Alleviation Report, the first report of its kind in the trust 
industry; CITIC Bank set up The Love, Trust, Be Together community welfare 
programme, which was also included in the Excellent Project Library of the 
National Volunteer Service Project Competition.
 In 2018, CITIC Limited had more than 13,000 volunteers donating their time, with 
10,000 participants involved during the year in volunteering activities.
partners and staff, as well as its environmental protection 
work, with the ultimate aim of helping to create prosperity 
and progress for society.
The year 2019 marks the 40th anniversary of the founding 
of CITIC Group. At this milestone in our history, we have 
renewed our original commitment to social responsibility 
and will look for new ways to promote the betterment of 
our country, our stakeholders and the environment.

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One of our objectives as a 
company is to build a platform 
on which employees can 
showcase their talents and 
abilities. We not only consider 
what employees can do for us, 
but what we can do for our 
employees. Through carefully 
designed initiatives, we believe 
we can grow with our staff.
Protecting 
Employees’ 
Rights and 
Interests 
Workforce Structure
As of the end of 2018, a 
total of 273,344 people 
worked for CITIC Limited 
(including 143,867 from M 
China Management Limited), 
representing an increase of 
30,308. Of these, 49.09% were 
women, and 68.25% were age 
35 or below. The staff increase 
was contributed by M China 
Management, which had 31,507 
new staff, 15,833 from mainland 
China Stores and 15,674 from 
MHK Restaurants Limited 
incorporated into the total 
account for the first time.
Staff Responsibility: 
Growing Together with Our Employees
Percentage of  
workforce by gender
Percentage of workforce by 
educational background
Female
Male
49.09%
50.91%
PhDs
Postgraduates
College graduates
Junior college graduates 
or below
5.52%
29.64%
64.69%
0.15%
Percentage of workforce 
by age group
Percentage of workforce  
by industry
30 or below 
31 to 35
36 to 40 
41 to 45 
46 to 50 
51 to 55 
56 or above
53.27%
4.43%
7.00%
7.59%
10.06%
14.98%
2.67%
20.75%
1.16%
14.63%
1.38%
0.89%
61.19%
Financial Services
Resources & Energy 
Manufacturing
Others (including infrastructure industry and 
information industry)
Engineering 
Contracting 
Real Estate

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Fair Employment Practices
During the year, we complied fully with relevant laws, regulations 
and policies, including those concerning labour contracts. We are 
committed to protecting the lawful rights and interests of our 
staff to build harmonious relationship with our employees. In our 
recruitment and career development practices, we provide equal 
opportunities for all, based on individual merits and overall fairness, 
without regard to race, gender, religion, ethnicity, nationality or 
physical disability. We also prohibited the employment of child or 
forced labour in all of our operations.
Remuneration Policy
We and our subsidiaries have established a competitive 
remuneration policy, which is guided by the remuneration 
policies of relevant local governments and based on business 
results. This market-oriented mechanism pays an equal emphasis 
on market competitiveness and fairness. It also correlates 
salary with performance to reward top talent with competitive 
pay. Staff morale and cohesion is thus enhanced as will the 
sustainable growth of the Company. We have innovated incentive 
mechanisms by introducing mid-and long-term incentive plans. 
CITIC Pacific Special Steel also has a shareholding scheme for core 
staff that allows the company to share the benefits of growth.
Appraisal Mechanism
During the year, we continued to optimise our performance appraisal and remuneration systems to help the 
company achieve better performance. We also introduced a new appraisal mechanism and improved our industry 
benchmarking, according to the business characteristics and development stages of each of our subsidiaries. 
Performance appraisal results are now more firmly linked to staff remuneration, with a strong emphasis on value 
creation and shareholder returns. In addition, CITIC Industrial Investment established an appraisal and incentive 
system for professional managers based on quantitative performance assessments and contractual management.
Staff Benefits
We made further improvements to our staff benefits schemes during the year, including insurance and policies on 
working hours and rest periods. As required by the Hong Kong SAR Government, we made contributions to the 
Mandatory Provident Fund for all staff based in Hong Kong and provided full coverage of basic social insurance 
for our mainland staff according to the requirements of local governments. Most of our mainland subsidiaries 
offered a corporate annuity (supplemental pension insurance) scheme and supplemental medical insurance for 
the more than 130,000 staff they employ.
Percentage of workforce 
by working place
10.87%
0.27%
0.69%
0.57%
0.66%
7.89%
78.05%
1.00%
Australia 
Germany
United States 
Other countries and 
regions
Beijing   
Other areas within 
mainland China
Hong Kong
Macau and Taiwan

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Annual Report 2018
Developing our Staff
Talent
Strategy
 To promote the implementation of our talent strategy during the 13th 
five-year period, we established five teams, comprising senior management, 
industry leaders, advanced technology specialists and skilled professionals, 
international staff and outstanding young executives. This team functions as 
a talent pool for supporting the company’s development.
Job Rotation 
Scheme
 In line with our people-oriented philosophy, and capitalising on the strength 
of our integrated network, we arrange for staff postings, internal rotations 
and exchanges between our headquarters and subsidiaries and among our 
subsidiaries in different sectors, as well as between CITIC and provincial 
and municipal governments and strategic partnership companies. This has 
enriched the experience of our employees and allowed them to improve 
their professional knowledge and skills.
Awards 
and 
Recognitions
 To promote high standards of craftmanship and professionalism, we 
organised the third vocational skills competition for our production 
subsidiaries and the third financial business skills competition for our 
professional staff. We also arranged group holidays to reward our advanced 
technology workers, professionals and outstanding employees. In addition, 
three of our experts received special government allowances during the 
year.
Training 
System
 We have prepared a systematic and full-coverage education and training plan 
for the 2018 to 2022 period, with an emphasis on meeting the development 
needs of our company and subsidiaries. In 2018, CITIC Limited and its subsidiaries 
organised over 6,000 training programmes for more than 700,000 people.

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Annual Report 2018
Training for  
Staff Growth
IN 
2018, our headquarters arranged to have 
48 staff join a second round of the CITIC 
Excellent Talent Training Programme, the third 
consecutive annual CITIC-CP Group-Itochu Joint 
Training Programme and Hong Kong and Macau 
staff visiting mainland China and receiving training. 
We also hosted our first trainers  forum, organised 
a corporate M&A business seminar, training for 
managers from Hong Kong and Macau and re-
launched a training programme with Daiwa 
Securities. 
The CITIC Excellent Talent Training Programme 
and the Training Programme for Middle-aged 
and Young Leaders was respectively awarded the 
Best Learning Project by China Enterprise Training 
and Development Annual Conference and the 
Best Management Training Programme by China 
Enterprise Management Development Alliance.
Case 
study
Symposium of the 10th Anniversary of the Training 
Programme for Middle-aged and Young Leaders
Panel discussion between company leaders and participants in 
the Fifth Edition of Hong Kong and Macau staff training
Participants of the CITIC-CP Group-Itochu Joint Training 
Programme
Our subsidiary, CITIC Dicastal, launched a talent development 
programme during the year with the support of our overseas 
businesses. Focused on the operation of overseas factories, 
the programme provides themed training, language study and 
new work experiences for staff. Another training programme, 
offered by the Training School of CITIC Construction, launched 
a business e-learning platform that allows users to log on 
through an app, WeChat terminal or webpage at any time, 
from any location.
Graduates of the Second Edition of the CITIC Excellent Talent 
Training Programme

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Support for Women 
In 2018, we built 10 mother’s rooms at the 
premises of our subsidiaries to provide 
a private, clean and comfortable space 
for female staff who are pregnant or 
lactating. We also continued our Care for 
Female Staff campaign, featuring events 
such as International Women’s Day and 
Children’s Day, as well as summer camps 
and education lectures for the children of 
our staff.
Caring for CITIC Employees 
 An autumn outing for retirees, organised by the headquarters of the company
Support for Retirees
Each year at our company headquarters, we arrange medical 
check-ups for our retired staff, as well as regular spring and 
autumn outings.
Support for Staff in Need
During the year, we set up a special fund of over RMB2.4 million 
for staff in need and their family members, as well as single-
parent female staff. An additional RMB400,000 was invested in 
our Autumn Scholar Activity for the children of our staff.
Support for Young Staff
We have built special apartments in 
Beijing and improved related support 
services for our young staff in order to 
address their housing needs in China’s 
capital city. Our youth apartment in 
Beijing currently has more than 500 
young residents.
 A creative drawing session for the children of our staff, organised by CITIC Securities

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Annual Report 2018
Cultural and Sports 
Activities
In 2018, we organised a variety of cultural 
and sports activities, such as badminton 
and table tennis matches, swimming 
competitions, futsal games and calligraphy 
contests as part of 40th anniversary 
celebrations of China’s Reform and 
Opening-up. We also arranged to have more 
than 10 of our subsidiaries in Hong Kong 
participate in the Eighth Sports Meet of The 
Hong Kong Chinese Enterprises Association 
(HKCEA). Teams from our CITIC subsidiaries 
achieved 2nd place in athletics, 11th in track 
and field and 13th overall.
 Staff of our Hong Kong subsidiaries at the Eighth Sports Meet of HKCEA.

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Annual Report 2018
Improvement 
on System 
and 
Institutional 
Development
 CITIC Heavy Industries revised its safety management systems and published new 
versions of its accountability and appraisal systems for production safety during the 
year. The updated versions cover eight new systems as well as a management system 
for pre-shift meetings. In total, 32 safety systems are now covered.
 CITIC Dicastal set up a risk identification team during the year, comprised mainly 
of safety management personnel, production module safety personnel, equipment 
operators, process technicians and shift leaders. This team is responsible for identifying 
and assessing the risks inherent in various operations, as well as the handling of 
equipment and facilities, raw materials, and auxiliary facilities, with reference made to 
relevant safety standards and industrial norms. Control measures will be developed for 
the risks that are identified, with appropriate staff training.
Corporate 
Culture of 
Safety-First
 CITIC Mining International continued to advocate the safety management standards 
of SinoSAFE Insurance. In 2018, CITIC Mining trained its production directors in safety 
management and prepared a new Code of Conduct on Production Safety. Additionally, 
a forum on health, safety and environmental leadership was held at project sites, where 
production safety management practices were reviewed, particularly with regard to 
liquid chemicals and the prevention of hazardous liquid leakages.
 In 2018, CITIC Resources implemented a comprehensive Behaviour Observation Plan, 
which helps to evaluate the safety of daily work practices and puts measures in place 
for improvement, with no punishment of individuals whose on-site safety standards 
are below standard. The Plan focuses on safety awareness and encourages staff to help 
colleagues develop effective safety rules.
Protecting our Staff’s Physical and Mental Health
We believe that the safety and health of our staff is our primary responsibility. Particular attention is paid to 
safety management, supervision and inspection, with the ultimate aim of having our staff take responsibility for 
production safety.
Controlling Risks at Source
During the year, we continued to observe all laws and regulations on occupational health and improved our safety 
management system at every level of our organisation. We also held regular training sessions and forums to keep 
our staff’s safety knowledge up to date and improve their safety awareness.

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Annual Report 2018
Protecting Workers’ Health and Safety
During the year, we strengthened our safety measures, distributed protective equipment and carried out regular 
health checks to safeguard our staff’s health and safety.
Staff Health 
Services
 In 2018, an affiliated company of CITIC Resources, KBM, entered into a medical service contract 
with Sofie Med Group, a local firm with advanced medical technology and equipment, to 
offer a high-standard of medical service for its staff. Medical service facilities have also been 
set up in villages where a large number of KBM staff live.
 CITIC Heavy Industries offered medical check-ups for 1,256 members of its staff engaged in 
hazardous operations. The company also tested for the risk of occupational disease in 164 
areas at 105 work posts. In 2018, there was no major accident. No serious injuries or new 
cases of occupational disease were reported.
Safety of 
Overseas 
Staff
 CITIC Construction has overseas staff and subcontractors scattered across extensive areas, 
each with its own distinct safety risks. To manage the safety of its overseas personnel, CITIC 
Construction stepped up its collaboration with International SOS in 2018 and helped its 
overseas personnel to access a mobile application, email alerts and special consultation 
services provided by International SOS. CITIC Construction broadened its information 
channels with government agencies regarding safety and health; and it frequently exchanged 
safety management knowhow with relevant associations and Chinese enterprises to enrich 
experience and enhance its management capacity.

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Annual Report 2018
Environmental Performance
Air pollutants: 34,092.77 
tonnes
Waste: 58,706,600 tonnes
Water consumption:  
2,692,869,200 tonnes
62%
18%
20%
Nitrogen oxides 
Sulfur oxides 
Particulates
8%
92%
Hazardous Waste
Non-Hazardous 
Waste
86%
14%
Direct water 
consumption 
Indirect water 
consumption 
For CITIC, protecting the environment is not only part of our commitment to social responsibility but a critical 
factor in our sustainable growth. We maintain green management systems, operations and offices, offer high 
quality eco-products and protect our natural environment in order to address pollution problems and pave the 
way to a ‘Beautiful China’.
Environmental Responsibility:  
Building Harmonious Eco-Environment
Greenhouse 
gases:
42,850,800
tonnes
Natural gas:
766,814,600m
3
Power 
consumption:
1,116,852.22
MWh
Gasoline: 
18,085,900 
litres
Diesel:
4,564,100 
litres

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Annual Report 2018
Performance of CITIC Environment in 2018
Water Treatment
 Over 60 sewage treatment 
plants, with a total daily sewage 
treatment capacity of more than 
6.0 million tonnes.
Energy Conservation
 Gas savings of 30 million m3 for 
customers, effectively reducing 
their carbon dioxide emissions.
Solid Waste Treatment
 Completed and operated 
17 incinerator projects for 
converting household waste 
into energy. These projects will 
treat approximately 6.03 million 
tonnes of household waste a 
year and generate around 2.06 
billion kwh of electricity.
Green Management
We comply with all environmental laws and 
regulations in the countries and regions where we 
operate. We have also improved our environmental 
management system and established a green 
development plan as a foundation for the continuous 
improvement of our environmental performance. 
Additionally, we offer financial support in the form of 
green credit, green securities and green trust for the 
development of low-carbon industries.
An Improved Environmental 
Management System
CITIC Heavy Industries amended its Manual of 
Environmental/Occupational Health and its safety 
management system during the year. As a result, 
improvements were achieved in on-site energy 
consumption and its internet-based energy 
management system, which has maintained certification 
since 2005. CITIC Construction also issues new 
environmental management objectives every year, and 
each business department, project division and partner 
is required to meet these objectives with environmental 
protection plans of its own.
Financial Support for Low-
carbon Industry
CITIC Bank has transformed its customer service 
business model in line with green finance principles. 
Accordingly, it has given priority to supporting strategic 
emerging industries that focus on energy conservation 
and emissions reduction, the circular economy and 
clean energy when providing credit. In sectors and 
industries characterised by high pollution, high energy 
consumption and excess capacity, CITIC Bank will 
limit access to credit and increase its review of their 
environmental and social risks. At the end of 2018, 
the total balance of green credit loans was RMB62.937 
billion, an increase of 4.27%.
At CITIC Trust, a trust scheme was launched to help 
Changxing Economic and Technology Development 
Zone in Huzhou, Zhejiang Province construct the first 
phase of its Green Industry Sustainable Development 
Project. With the completion of this project, Changxing 
Economic and Technology Development Zone will be 
transformed into an industrial park dedicated to green 
businesses.
China Securities continued to offer support to issuers 
of capital for environmentally-friendly projects, such as 
public rail transit and water treatment systems. In 2018, 
it assisted eight companies to issue green bonds valued 
at a total of RMB11.148 billion.

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Case 
study
CITIC Mining International: Environmental 
Management
C
ITIC Mining International makes use of its environmental 
management system to continuously monitor and 
analyse the areas surrounding its mining sites and issues 
regular environment reports with the aim of minimising the 
impact of its operations. 
Environmental Monitoring
A total of 15 studies were under way during the year for 
continuously monitoring dust intensity, the quality and gross 
volume of surface water, health of coral, and alien species 
of marine fauna.
Challenges Identified from Environmental Risks
Major environmental management concerns for the next 
few years include excess stagnant water in pits and leakages 
from the tailings dam, all of which will have appropriate 
control measures in place. In 2018, CITIC Mining submitted 
over 20 annual environmental compliance reports to the 
environmental regulatory authorities in Australia. In these 
reports, five minor environmental events in relation to the 
operational permit were reported.
A Revegetation Plan for the Future
Every year, CITIC Mining establishes annual revegetation 
objectives. In 2018, the company submitted its Mining 
Mountain Closure and Reclamation Plan to the government, 
outlining its plans for reclamation in the area around the 
mines, including revegetation, at the end of the mine life.
Mine Site Clean-up
CITIC Mining has been encouraging staff to participate 
in garbage collection and cleaning around the mine sites 
through its Sino Clean – Cleaning Sino Iron Project. During 
the process of carrying out clean-ups, new hazardous wastes 
were discovered and measures adopted to remove and 
recycle these wastes. In 2018, CITIC Mining collected a total 
of 677 bags of rubbish and 46m3 of extra bulky waste. This 
made a combined total of 84.5m3 of waste removed from 
Sino Iron site.
Monitoring of sea turtle nests near the project. 
Drainage system in mining pit
Waste collection at the Sino Iron mine site

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Annual Report 2018
Environmental Protection
CITIC Environment offers a variety of 
environmental protection services to 
customers in mainland China. 
Environmental Education 
Centres
During the year, CITIC Environment 
joined local governments to build an 
environmental science education centre for 
the Yellow River Delta area, with a sewage 
treatment plant built by CITIC Dongying 
Environmental Waterworks Co., Ltd. 
Together with existing infrastructure such 
as a waste treatment plant, monitoring 
platforms and an artificial wetland, the 
centre allows the public—especially 
primary and middle school students—
to experience and better understand 
environmental protection issues. During 
the summer of 2018, over 2,000 primary 
and secondary school students and more 
than 800 representatives from government 
departments as well as members of the 
public visited the centre.
The centre has been hailed as a model 
environmental education project that 
other national-level projects can emulate.
Environmental 
Protection Fund
CITIC Envirotech and 
Guangdong Harmony 
Foundation set up a charitable 
fund for environmental 
protection to support 
environment and community 
welfare activities along the 
Pearl River to become the first 
corporate River Guardian. In 
2018, experts from CITIC Envirotech volunteered to give lectures to 
over 200 community members on environment and water resources 
protection and organised an on-site visit for 20 college students and 
local residents to Guangzhou Jingxi Underground Water Purifying Plant.
Environmental Science Education Activities
During World Environment Day 2018, the subsidiaries and water 
plants of CITIC Envirotech and local government departments 
launched various science education activities, enabling teens to 
learn about environmental protection.
Local residents visiting Guangzhou Jingxi Underground 
Water Purifying Plant
5th of June, environment day public education activities held by CITIC 
Dongying Environmental Waterworks.
CITIC Envirotech, Nansha branch, organised a field trip in Guangzhou for local primary schools to 
examine river water quality

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Annual Report 2018
Digital Initiatives at CITIC Trust 
Electronic Services at CITIC-Prudential
 CITIC Trust launched 12 research and development 
projects throughout the year, which were designed to 
increase digitalisation of its business. These initiatives will 
help to reduce 60,000 paper-based payment orders and 
transfer-fund instructions per year.
 In order to increase the utilisation rate of electronic 
services, CITIC-Prudential has adopted advanced 
technologies for greater efficiency and customer 
convenience. These include the use of OCR to 
automatically record customer information, the 
acceptance of electronic signatures from customers, and 
the adoption of facial recognition technology to check 
customers’ identification. In 2018, the number of insurance 
policies using electronic processes increased by 37%, 
which contributed to reduced paper consumption within 
CITIC-Prudential’s operations.
Digitalisation of Finance
We support the development of low-carbon enterprises by promoting electronic services and encouraging 
customers to go online to pay their bills.
Control of gas pollutants
Initiatives
Achievements
CITIC Mining 
International
The company’s mines in Australia set emission 
caps for greenhouse gases in accordance with the 
requirements of the National Greenhouse and Energy 
Reporting (Safeguard Mechanism). The company has 
also set emission reduction targets in its environmental 
management system. Each month, the project 
management team collects data on greenhouse 
gas emissions, records consumption of resources 
during production, as well as emissions per tonne of 
concentrated ores and their intensity.
In 2018, CITIC Mining kept total greenhouse gas 
emissions within target, while simultaneously 
achieving growth in production.
CITIC 
Resources
Yuedong Oilfield replaced traditional workover rigs driven 
by diesel engines with 3 grid-powered workover rigs, and 
completed alterations to the burner of the low-pressure 
steam boiler at Island C. Following the switch from diesel 
to natural gas, power and fuel consumption on offshore 
production platforms and onshore central treatment 
stations was reduced.
Annual electricity consumption was reduced by 
490,000 kWh as compared with the previous year, and 
diesel oil consumption by 711.08 tonnes, effectively 
reducing the emission of air pollutants such as sulphur 
dioxide, nitrogen oxide, smoke and dust.
CITIC Pacific 
Special Steel
Xingcheng Special Steel completed the alteration of 
Furnace No. 0 and Furnace No. 2, and is now working on 
completing the supra low emission alteration of its 360 
sintering machine and small sintering machines 1, 2 and 
3. This work is scheduled for completion by June 2019.
The alterations will help the company achieve smoke 
and dust emissions of ≤10mg/m3, SO2≤35mg/m3, 
and NOx≤50mg/m3. Total pollutant emissions are 
estimated to fall by more than 70%.
Reducing Pollution
We continued to promote energy saving and emissions reduction within our operations and have committed 
to lowering waste gas, waste water and solid waste through advanced technology and green management. 
Greening our Operations
In addition to supporting national policies for industrial transformation, we have been implementing strict 
pollution controls, developing new applications for environmental technologies, reducing pollutants and 
waste, and making more efficient use of the energy and water we consume in our efforts to become a low-
carbon business.

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Annual Report 2018
Sewage and waste disposal
Initiatives
Achievements
CITIC Metal 
Group
CITIC Metal plans to build an evaporation treatment 
facility for industrial waste water containing salt at its 
titanium production facility. 
After completion, the project will enable the company 
to recover resources such as fresh water and salt. 
CITIC 
Resources
At the Karazhanbas Oilfield, domestic waste water 
generated at the worker’s village and canteen is 
treated then used to replace the water taken from the 
Volga River for spraying roads in the oilfield in order 
to control dust. The project is also treating water to 
enhance the utilisation rate of sewage water and 
reduce environmental risks.
103,000 m3 of fresh water was saved during the year.
CITIC Dicastal
A bio-chemical treatment system for sewage was 
installed to assure water quality for reuse. A flow meter 
is also being used to measure the quantity of waste 
water and control its discharge.
From mid-June 2018 to the year end, the system 
reduced the discharge of waste water by 24,642 
tonnes.
Case 
study
Cleaner Water with 
CITIC Technology
I
n March 2018, CITIC Bank, Lanzhou Branch and CITIC 
Environment signed a Public–private Partnership (PPP) 
agreement for the renovation and expansion of sewage 
treatment plants in Qilihe District, Lanzhou and Anning City, 
Yunnan. Working with local governments, the project will use 
membrane-bio reactor (MBR) technology developed by CITIC 
Envirotech. This technology will be employed to renovate the 
Anling Sewage Treatment Plant, increase the amount of sewage 
treated from 200,000 tonnes per day to 400,000 tonnes per day, 
and enhance the quality of treated waste water to Grade I – A.
The project is part of CITIC Bank’s efforts to support the 
Gansu Green Ecological Industry Fund, which promotes the 
development of energy saving and environmental protection 
industries, agricultural waste recycling, cultural tourism and 
advanced manufacturing. After completion, the project will 
significantly improve environmental conditions in Lanzhou City, 
while upgrading water quality in the Yellow River Basin.
Project signing ceremony
Artist’s impression of the project

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Annual Report 2018
Saving Resources and Energy
We are continuously increasing the efficiency of the resources we use by improving our energy management, 
upgrading production equipment, phasing out antiquated production equipment and developing innovative 
new production technology.
Initiatives
Achievements
CITIC Heavy 
Industries
The company’s 2018 Appraisal Methods for Overall 
Saving Plan provides indicators for major energy-
consuming production facilities, with over 100 
energy consumption quotas. Under this plan, energy 
consumption is classified by category to reduce costs 
associated with energy consumption.
A total of RMB27.47 million in production costs (or 
137% of the target for the year) was saved in 2018.
CITIC Pacific 
Special Steel
The Xin Yegang plant of CITIC Pacific Special Steel 
employs energy saving technologies to reduce 
consumption of energy such as gas, steam gas and 
electricity, and increase self-generated power.
In 2018, energy for the electric furnace and rotating 
furnace plants was decreased by 1.3% and 2.9%, 
respectively, as compared with the previous year. 
Gas consumption in forging decreased by 18.3% as 
compared with last year, while the power generated 
from gas was 260 million kWh, an increase of 9.03% as 
compared with 2017.
Tonling Pacific Special Materials upgraded its gas and 
steam network in order to supply waste heat generated 
by its plants to other enterprises in the industrial park 
where it is located.
Waste heat supplied to external parties equalled 70,000 
tonnes of standard coal, a 650-tonne reduction in dust 
emissions, a 30-tonne reduction in sulphur dioxide 
emissions, and a 225-tonne reduction in nitrogen oxide 
emissions.
Towards a Green Office 
In our offices, we have reduced waste energy and carbon emissions by upgrading high energy-consumption 
equipment and encouraging staff to use less paper. We also raise staff environmental awareness and 
encourage them to save water, electricity and office supplies through their own actions.
CITIC Telecom International has been a corporate member of WWF Hong Kong for two consecutive years. Dah 
Chong Hong, which joined the Carbon Audit • Green Partners of the Environmental Protection Department of 
Hong Kong in 2017, became a pearl member and a member of the Low-carbon Office Operation Programme of 
the World Wide Fund for Nature Hong Kong in 2018.
CITIC Limited 
•  
Streamlining Office Information 
 In 2018, CITIC’s headquarters optimised 38 office management processes, including the 
circulation of office documents, forms, and reminders. As a result, more than 80% of all 
office functions are now being done online, saving energy and increasing efficiency. 
CITIC Securities
 • 
Conserving Water Resources
 At the headquarters of CITIC Securities, bottled water normally allocated to over 40 
meeting rooms was cancelled and water dispensers installed. Staff participating in 
internal meetings have also been encouraged to bring their own non-disposable cups. 
In 2018, the use of bottled water decreased by 1,000 cases, or 23%, as compared with 
last year.
 Additionally, waste water recovery and recycling works were carried out for the 43 
water purification machines in the building. All waste water filtered in these machines 
is collected for reuse. It is estimated that about 1,500 tonnes of water will be saved as 
a result.
CITIC Building
 •  
Saving Electricity
 A battery energy storage system was installed to store electricity during non-peak 
hours when tariffs are low and released in peak periods, which will save RMB300,000 
in electricity costs every year while reducing electricity consumption in the municipal 
grid. The company plans to use the system in future for charging electric powered 
automobiles.

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We regard the CITIC brand and its promise of ‘delivering the best services to customers’ as the key to our 
success as a business. We live by this promise every day in our dealings with customers and make every effort 
to provide them with the safe, high quality products and services they have come to depend on. 
Honours and Awards
CITIC Securities received the 2017 Outstanding Securities Company According to Investor Survey 
Award by the China Securities Investor Protection Fund Corporation.
CITIC Trust received the China’s Best Trust Company award by The Asian Banker, the first time that 
a domestic trust business in China has won this international award.
CITIC Heavy Industries won awards for the National Model Enterprise for Product and Service 
Quality, National Quality Leading Enterprise in Mining Machinery Manufacturing Industry, and 
National Quality and Creditworthiness Leading Enterprise.
CITIC Construction received the Road Engineering Award in the fifteenth Tien-yow Jeme Civil 
Engineering Prize for its East-West Expressway (West Section) Project in Algeria.
Performance
Delivering Quality 
Products and Services
In line with our customer-centric principles, 
we remain firmly committed to product 
quality control and the highest standard of 
customer service.
Continue to innovate 
new products
• 
CITIC-Prudential stepped up its effort 
to develop new products in health 
and wealth management. In 2018, 
CITIC-Prudential launched over 40 
new products in response to customer 
needs for insurance covering critical 
illness, children’s education and cancer risk in elderly people, 
all of which achieved satisfactory sales. CITIC-Prudential offers 
20% extra compensation to cancer with the highest morbidity 
to better finance their treatment; it promptly offered 
insurance coverage on targeted therapy drugs. The Company 
also led the industry in mainland China by introducing multi-
pay cancer insurance, as the disease has a high relapse and 
metastasis rate.
• 
As a pioneer of socially responsible finance, CITIC Trust 
launched its Investment + Poverty Alleviation programme 
that allows investors to participate in charitable activities. 
These include the CITIC Trust GHF Poverty Alleviation Trust, 
which was well accepted by investors and fully subscribed 
upon release. The enthusiastic response to the programme 
gives investors exposure to charitable investments and helps 
to improve CITIC Trust’s image as a socially-responsible 
company that cares for the welfare of the community.
Customer Responsibility:  
Building Confidence in Our Brand

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Products that meet the needs of 
customers and society
• 
CITIC-Prudential is committed to offering 
customer-friendly services and products. To reduce 
cumbersome application procedures for the 
bereaved and to ease the insurance contract take-
over process, CITIC-prudential began offering a new 
feature in July 2017 that allows a second policy 
holder to continue enjoying coverage if the primary 
policy holder passes away. A total of 6,554 policy 
holders have taken advantage of this feature since it 
was launched in July 2017.
• 
CITIC Pacific Special Steel set up a new system 
to collect and analyse orders, delivery condition, 
procurement volume, quality claims, change in 
demand and other information by each customer so 
that the appropriate improvement measures can be 
taken.
Case 
study
CITIC Construction 
Signature Projects 
C
ITIC Construction has implemented a range of local 
signature projects that have helped to improve its brand 
image. These projects have earned widespread public and 
government praise as well as several awards in the countries 
where CITIC Construction operates.
Geely Automobile Factory, Belarus
The Geely automobile factory in Belarus passed the inspection of the National Acceptance 
Committee during the year. Following this committees’ endorsement, the Geely factory 
has been producing 60,000 passenger cars per year and has become the first independent 
automobile assembly plant in Belarus. 
The West Bid Section of the Algerian East-west Expressway 
This project was completed successfully in 2018 and won the 15th Tien-yow Jeme Civil 
Engineering Prize for highway engineering projects, making it the fourth project by  
CITIC Construction to win this prize.
Desalination Plant Project, Venezuela
In 2018, this project was completed for handover and recognised for 
its quality standards and advanced technology. President Maduro of 
Venezuela visited the project site and officiated the handover ceremony 
for the plant.
us
s passed the inspection of the National Acceptance
h
G
l
factory
The Geely automobile factory in Belarus.
Tien yow Jeme Civil
g projects, making it the fourth project by
for
o of 
ony 
President Maduro of Venezuela visting the desalination plant

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Annual Report 2018
Improving Customer Relationships
In addition to providing safe, stable, reliable products and services to our customers, we are committed to 
protecting basic consumer rights. To improve customer satisfaction, we continued to provide industry news 
and education on the rights of customers during the year.
Protecting Customers’ Rights 
• 
From January 2018 to January 2019, CITIC Bank surveyed 8 departments at its head office and 24 of 
its branches for the 2018 CITIC Bank Consumer Rights Protection Audit Report. The report covered 48 
issues concerning the protection of consumer rights and proposed four recommendations. The bank 
also trains and provides guidance on the protection of consumer rights. To date, 38 branches have 
organised more than 160 training sessions on consumer protection.
• 
To protect consumers’ data privacy, CITIC Securities introduced data masking, restricted the use of 
USB sticks to certain authorised departments and staff, and installed a monitoring system to prevent 
leaks of data and other sensitive information.
Enhancing customer service management
• 
In 2018, CITIC Securities established a comprehensive customer complaint management system, 
which clarified procedures for handling and resolving complaints from customers. Departments 
responsible for settling customer complaints were also advised on how to apply for mediation by the 
Securities and Futures Dispute Resolution Centre.
• 
CITIC Press established a customer service team for resolving customer issues via channels such as 
a customer service hotline. As a result of their efforts, customer satisfaction levels were 35% higher 
than CITIC Press’ peers. Additionally, CITIC Press regularly conducted customer service review and 
responds to customer feedback in order to improve service.

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Case 
study
Financial Education 
for the Community 
I
n 2018, the Group’s financial businesses carried out 
educational campaigns to arm consumers with the 
knowledge they need to reduce their investment risk 
and improve their ability to detect fraudulent financial 
activities.
In collaboration with the Securities Association of China 
and Shenzhen Securities Regulatory Bureau, CITIC 
Securities organised both online and offline financial 
education activities targeting market hotspot issues, 
issued risk warnings and provided information on long-
term and value investing. The company’s Shenzhen 
branches also held more than 10 educational activities 
for more than 270 elderly investors for their better 
choices of investment.
In January 2018, China Securities established China’s 
only national investor education centre in Beijing 
focusing on securities and futures contracts. It 
cooperated with over 10 universities and middle schools 
and hosted over 8,300 visits from students in 2018 in 
Beijing to inform them in the form of seminars with 
knowledges in security history, security investment and 
risk prevention.
In May 2018, CITIC-Prudential Guangdong Branch 
joined Junior Achievement, the world’s largest non-
profit educational organisation, to host the 2018 JA 
Teaching Charity Activities. It organised lessons for 
primary students on Junior Financial Management, an 
elective course for grade-four students.
investment.
In May 2018
CITIC P
d
35 overseas students from University of International Business and 
Economics visiting investor education centre of China Securities.
Primary students learn about financial management
y
t 
e 
k 
al 
a 
C 
al 
es, 
g-
en 
es 
ter 
i i
tablished China’s
Investment lectures for elderly

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Annual Report 2018
Internet technologies hold out the 
promise of more business opportunities 
and new possibilities for market players. 
As a business conglomerate, CITIC 
Limited is taking advantage of new 
internet technologies and accessing 
new industrial resources to build new 
business ecosystems for our partners. 
With the support of government, 
suppliers and business partners, CITIC 
is committed to building cooperative 
platforms that benefit governments 
and enterprises. CITIC supports fair 
competition, responsible supply chains 
and healthy industrial growth and has 
adopted systematic measures to counter 
corruption and promote a clean industrial 
environment.
Industrial Responsibility:  
Working on Behalf of our Partners
Developing mutually-beneficial 
partnerships
CITIC Limited continued to work closely with government during 
the year to drive local economies. It also partnered with industry 
leaders to explore business opportunities for their mutual benefit.
Strong cooperative ties
In 2018, the senior management of CITIC Limited strengthened 
its corporate and government relationships through visits and 
co-operative field research.
CITIC Limited met with 
government and business 
leaders 150 times in 2018
CITIC Limited attended 
30 local and international 
business forums and 
investment summits during 
the year
Case 
study
One CITIC 
Platform
C
ITIC Limited continued to transform itself through its 
Internet Plus strategy. In cooperation with the consumer 
retail industry, it helped to increase the value of the sector 
via innovation. On 17 September 2018, the One CITIC brand 
was launched in Beijing to offer customers a more diversified, 
professional experience. Among the first One CITIC members are 
CITIC Bank, CITIC Securities, China AMC, CITIC-Prudential, e-CITIC 
and CITIC Press. Future members will include Mc Donald, Itochu, 
Dah Chong Hong and other external partners. As of the end of 
2018, the total number of registered users was over 10 million.
ts 
er
or 
nd 
ed, 
s 
r

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Annual Report 2018
Working with our Supply Chain
Support for Industry Development
• 
To protect Australia against foreign species and diseases, 
CITIC Mining International cooperates with trading 
companies, suppliers and manufacturers to manage 
imports and ensure imported goods are hygienic and free 
of contamination. The company also provides regular 
training for overseas suppliers on Australia’s requirements 
with regard to the biological safety of imported goods 
to ensure everyone in the supply chain is up-to-date and 
understands Australia’s latest Biosecurity requirements.
• 
CITIC Press has introduced a compliance system for its 
tender process, which has been extended from printing 
suppliers in and around Beijing to Shandong and the 
Yangtze River and Pearl River Delta areas. It has also 
started to build a responsible printing supply chain by 
engaging upstream and downstream suppliers and having 
them comply with relevant logistics and production 
regulations.
• 
In May 2018, CITIC Envirotech held the 2018 Chinese City and 
Region Eco Environment Development Forum together with 
the Chinese Society for Environmental Science. About 200 
people from government, as well as environmental protection 
organisations and industry attended the forum to discuss 
environmental planning and other relevant topics. 
Protect Our Intellectual Property
Combatting Book Piracy 
• 
CITIC Pacific Special Steel has made IP protection a key 
part of the innovation process in order to safeguard the 
technology it develops. All cross-disciplinary R&D efforts are 
treated as isolated projects and patent searches conducted 
to keep abreast with the technology being developed and 
to avoid repetitive research. Project managers oversee 
patent management and take responsibility for patent 
searches and patent protection as projects progress. When 
a project is completed, patent managers will work with R&D 
staff to formulate an IP protection plan.
• 
CITIC Press cooperates with outside parties, such as 
the Alibaba Group and its IPP platform, to prevent 
copyright infringements. In 2018, it issued 11 
accreditation reports for the Book Accreditation 
Center of the Press and Publication Bureau of Beijing, 
Guangdong and Henan. CITIC Press also agreed 
to monitor online sales to prevent the copying of 
new books immediately after their release. CITIC 
Press reported online copyright violators, took legal 
action against copyright infringers and worked with 
regulators to track down the source of pirated books.
Developing a Responsible Supply Chain
CITIC Limited promotes a responsible supply chain both for its own benefit and that of the industry as a whole. 
We also work to combat piracy and infringements of intellectual property, not only to protect original works 
but also to encourage innovation.
  
Mr. Cai XiLiang, vice-president of CITIC Limited and president of CITIC Envirotech, 
at the 2018 Chinese City and Region ECO Environment Development Forum.

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Annual Report 2018
Anti-Corruption
Anti-corruption is given top priority in our internal risk management. To protect our brand’s reputation, we 
have in place various anti-corruption measures, follow the requirements of the Hong Kong Listing Rules, and 
review the employee Code of Conduct for our company and subsidiaries on a semi-annual basis.
Overseas Supervision 
IT Upgrade
Staff Conduct 
• 
CITIC Limited carefully supervises its 
overseas branches and partners and 
advises its international engineering 
construction subsidiaries on 
international laws and regulations.
• 
CITIC Trust has updated its IT system 
to allow all data and information 
to be stored in one place for easy 
reference. The upgraded system 
provides functions such as statistical 
analysis, file sorting and user 
feedback, thereby standardising 
operational processes and 
improving internal control and work 
efficiency. 
• 
CITIC Securities has implemented 
rules for discouraging corruption 
among staff. Areas covered include 
trade secrets, professional ethics 
and prevention of bribery. 
As a company that operates in a large number of countries and regions, we encourage our staff to donate their 
time and services to those in need.
Support for Local Communities
Performance
Honours and Awards
The Love, Trust, Be Together community welfare programme launched by the CITIC Bank Credit 
Card Centre was selected as the Best Social Responsibility Practice Case of the Year by the 
Shenzhen Banking Association. The programme was also included in the Excellent Project Library 
of the National Volunteer Service Project Competition.
CITIC Trust was named the Best Charity Trust in China by The Asian Banker for its first report on 
poverty alleviation.
CITIC Pacific won the Silver Award in the 2017-18 Oxfam Corporate Donor Program.
0
40
60
80
100
20
120
140
2017
2018
18.79
120.70
RMB
HK$
16.00
79.04
Donations to local communities: (million)

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Annual Report 2018
Supporting Communities in Hong Kong and Macau
We have launched an exchange programme for young people from Hong Kong and Mainland China to help 
Hong Kong youth understand the economic and social development of mainland China. We also support 
programmes that contribute to the prosperity and stability of Hong Kong and Macau.
Summer Internships in Mainland China
In 2018, CITIC Limited organised a summer internship programme 
for Hong Kong university students for the fourth consecutive year. 
It included a seven-week summer internship for 39 students from 
the University of Hong Kong, Chinese University of Hong Kong and 
Hong Kong University of Science and Technology, who worked at 
the Group’s financial companies, such as CITIC Bank, CITIC Securities 
and CITIC Trust. 
During their internships, students had the opportunity to meet 
other summer interns from the mainland, participate in the CITIC 
Reading Forum and watch home games of Beijing Sinobo Guoan 
football club. 
Support for Charitable Organisations
  
A visit to Treasure House of Noah’s Ark in Ma Wan, organised 
by the CITIC Pacific Volunteer Team for children in the I-Believe 
happy childhood activity 
  
Staff inspect the CTM communication network during Typhoon 
Mangkhut.
CITIC Pacific and its subsidiaries have been supporting NGOs 
such as Greeners Action, the Hong Kong Anti-Cancer Society, 
Oxfam and the Community Chest for several consecutive years. 
Activities in which our staff have participated include Skip Lunch 
Day, Love Teeth Day, Oxfam rice donations and other community 
events. CITIC Pacific also supports the I-Believe Parental Evidence 
Comprehensive Education Program launched by the Integrated 
Centre for Wellbeing of the Education University of Hong Kong, 
including donations of gifts to children with special learning 
needs. For the past 12 years, Dah Chong Hong has donated more 
than 12 tonnes of rice to Oxfam.
Companhia de Telecomunicações de Macau, S.A.R.L. (CTM) under 
CITIC Telecom International, provided a typhoon emergency 
plan that ensured uninterrupted communications throughout 
Macau during Typhoon Mangkhut. In 2018, CTM held its Youth 
Development Program for the fifth year in a row, which included 
corporate internships, community caring campaigns and training 
camps for 20 youths in Macau.

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Annual Report 2018
As a state-owned enterprise, we 
are committed to reducing poverty 
through our work in education, 
industry, infrastructure construction 
and healthcare, all of which contribute 
to the government’s poverty alleviation 
programme.
Educational and 
Intellectual Poverty 
Alleviation
Our contributions towards poverty 
alleviation include RMB1.50 million for 
establishing the CITIC Educational Fund, 
which has helped 1,753 students in 
Rural Programmes
In cooperation with Eve Group, we provided training in embroidery 
to 270 women in Yuanyang County and Pingbian County through 
the Eve handicraft programme, which aims to develop a local 
embroidery industry. We also helped farmers in Muliang Village, 
Qianjiang District, Chongqing to plant 496 acres of marigold flowers, 
310 tonnes of which were sold throughout the year. CITIC Securities 
set up its Insurance + Futures poverty alleviation model project to 
help farmers in Menghai County, Xishuangbanna, Yunnan Province, 
Xue Town, Fuping County, Shaanxi Province and Wutubulage 
Town, Bole City, Xinjiang. Through this project, farmers were able 
to purchase insurance for crops, such as rubber, apples and cotton, 
and enjoy a stable income.
 
Poverty Alleviation Programmes 
Yuanyang County and Pingbian County in 
Yunnan Province, and RMB1.00 million for 
the construction of the CITIC Banpo Hope 
Primary School canteen, also in Pingbian 
County, which benefited 439 teachers and 
students. 
CITIC Securities donated RMB3.25 million 
to build kindergartens in Xainza Town, 
Tibet, where these facilities have become 
model rural kindergartens in the northern 
Tibetan Plateau. CITIC Environment 
donated RMB18.09 million for the 
construction of 11 central kitchens and 
6 kindergartens in 11 poverty-stricken 
counties in Liangshan, Sichuan Province, 
which will benefit 23,629 students and 
1,111 teachers and staff from 143 rural 
primary schools and kindergartens.
Infrastructure, Healthcare and 
Consumption 
We invested in the construction of a 21-kilometre road in 
Dawuzhai, Ganiang Village, Yuanyang County that serves 2,408 
households in 5 local villages. We also upgraded a road and built 
infrastructure such as bridges in Chongqing Qianjiang District.
 
A bumper harvest of marigold flowers in Muliang Village, Qianjiang District, Chongqing
 
New Tibetan hospital in Xainza Town
 
Young students at the CITIC Banpo Hope Primary School canteen

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Annual Report 2018
8.27 billion bonus points. CITIC Bank organised nine volunteer 
teacher trips for 110,000 teachers and students, as well as nine 
summer camp sessions for more than 300 teachers and students 
in remote regions of the country. 
CITIC Trust continued to organise charitable trust projects such 
as its ABC 2018 Yu Ai Charitable Trust, with an initial amount 
of RMB10 million that eventually reached RMB30 million. The 
principal and returns from the Trust will be used to help children 
with congenital heart disease in Guangdong Province and to 
send children from poor families in Guangdong Province to 
school. This project is the largest charitable trust of its kind in 
China.
In November 2018, CITIC-Prudential Life Insurance launched 
a nationwide tour to provide information to parents who are 
planning to send their children overseas for further education. 
In Tibet, we relocated the hospital in 
Xainza Town, which was completed at 
the end of 2018. The new facility is now 
benefiting more than 20,000 people in 
the county. In addition, CITIC Securities 
donated RMB1 million to improve the 
medical equipment and facilities of 
nursing homes in Jinggangshan City.
In aid of the agricultural sector, we have 
helped poor farmers gain access to 
e-commerce platforms, supermarkets and 
other sales channels and encouraged our 
employees to purchase these products. 
In 2018, CITIC staff spent RMB7.27 million 
purchasing agricultural products from 
poverty-stricken areas and helped farmers 
there sell produce worth RMB5.1 million.
Charitable Activities 
for Local Communities
Our charitable activities include support 
for education, culture, sports, healthcare, 
the disadvantaged and community 
infrastructure.
 
Primary students in Qinlin town receive gifts from Dream Centers
Charitable projects 
unique to CITIC
In the Love, Trust, Be Together community 
welfare programme, CITIC Bank’s credit 
card centre installed 104 Dream Centers 
across 28 regions nationwide, through 
which over 200,000 cardholders donated 
 
CITIC-Prudential launched a nation-wide tour for parents sending their children overseas

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Annual Report 2018
Overseas Charitable 
Projects
Since 2009, CITIC Mining International 
has been working with the Australian 
Clontarf Foundation to improve the 
education and survival skills of local 
Aboriginal youths and help them with 
their employment prospects. In 2018, 
CITIC Mining International organised 
Professional Experience Day for students 
from Clontarf College. For this event, we 
arranged to have them experience work 
in the mining master-control room and 
heavy equipment maintenance workshop 
while also discussing their future career 
plans.
Since its inception in 2014, CITIC (Angola) 
BN Vocational School has helped 320 
young people from local poor families to 
learn skills and find employment. On 9 
May 2018, CITIC (Angola) BN Vocational 
School held its 2017 School Opening and 
Graduation Ceremony, during which 47 
students graduated and 75 new students 
were enrolled.
On 5 April 2018, a serious fire broke out 
in the warehouse of the dairy processing 
plant in Stade Chebaita Mokhtar, Algeria. 
After receiving a call from the local 
government requesting assistance in 
the fire rescue work, CITIC Construction 
immediately sent two bulldozers and 
one loader to the scene of the fire and 
dispatched about 40 rescue workers to 
cooperate with the local fire department. 
With the help of our staff the blaze was 
contained, saving nearby warehouses and 
rail lines.
 
 The project team working on the 84-km East Section of Algeria Expressway 
received a commendation medal by the municipal government.
 
 A visit to the mine site of Sino Iron by Clontarf College students
 
 2017 school opening and graduation ceremony for the CITIC (Angola) 
BN Vocational School.

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Annual Report 2018
Volunteer Activities
In 2018, CITIC Limited had more than 13,000 volunteers, an increase of more than 800 as compared with last 
year. With more employees participating in our volunteer service activities, we are now carrying out projects 
in over 30 cities and regions, including Beijing, Tianjin, Zhejiang and Anhui. To date, we have undertaken 
more than 60 volunteer service activities, such as caring for children of migrant workers and the disabled, with 
nearly 10,000 staff participating. 
 
 Joint community services by volunteers from CITIC Engineering Design & Construction 
and local volunteers.
 
CITIC volunteers at the Safe Traveling, Warm City Metro volunteer service activity.
 
Volunteers from CITIC Industrial Investment clean river banks
 
The Hand in Hand, Accompany You Children Caring Activity, organised by CITIC volunteers
 
 Volunteers from CITIC Bank Nanchang Branch collecting litter at Poyang Lake.
 
 CITIC Securities Volunteers with high school students in Guyuan County.