2022
Environmental, Social and 
Governance Report

ABOUT THIS REPORT
REPORTING PERIOD
This report covers the period from 1 January 2022 to 31 December 2022, with some information and figures tracing back 
to earlier years beyond the stated reporting period.
PUBLICATION CYCLE
This report is an annual report.
ORGANIZATIONAL SCOPE
For information regarding the reporting scope, please refer to the organizational structure chart of Xiabuxiabu Catering 
Management (China) Holdings Co., Ltd..
COMPILATION GUIDELINES
This report has been prepared with reference to the Environmental, Social and Governance Reporting Guide (the “ESG 
Guide”) issued by the Hong Kong Stock Exchange, as well as the GRI Sustainability Reporting Standards issued by the 
Global Sustainability Standards Board (GSSB) and the Guidance on Fulfillment of Corporate Social Responsibility by Chain 
Stores & E-Commerce Platforms（《實體連鎖企業╱互聯網消費平台社會責任實施指南》）(2021 Edition) issued by the 
China Chain Store & Franchise Association (CCFA).
ESG REPORTING PRINCIPLES
Materiality: In compliance with the materiality principle of the Stock Exchange, this report makes disclosure on the ESG 
related issues considered by the board of directors and the ESG Working Group, stakeholder communication, identification 
process of materiality issues and the matrix of materiality issues, details of which are set out in the respective section 
below.
Quantitative: Statistical standards, methods, assumptions and/or calculation tools for quantitative key performance 
indicators herein and source of conversion factors are all explained in the annotations of the report.
Balance: This report shall provide an unbiased picture of the performance of the Group during the reporting period and 
shall avoid selections, omissions or presentation formats that may inappropriately influence the readers’ decisions or 
judgment.
Consistency: The statistical methodologies applied to the data disclosed in this report shall be consistent.
DATA SOURCE
All the data in this report are derived from the official documents and statistical reports of Xiabuxiabu Catering 
Management (China) Holdings Co., Ltd..
REFERENCE
In order to facilitate the presentation and reading, the words “Xiabuxiabu”, “the Company” or “we” in this report refer to 
“Xiabuxiabu Catering Management (China) Holdings Co., Ltd.”. Unless otherwise specified, the currency unit “Yuan” used 
in the report refers to “RMB”.
ACCESS TO THE REPORT
The electronic version of the report is available at the Company’s website (http://www.xiabu.com/) and the website of The 
Stock Exchange of Hong Kong Limited (http://www.hkexnews.hk).
This report is published in both Chinese and English. Should there be any discrepancy between the two versions, the 
Chinese version shall prevail.
ESG GOVERNANCE STATEMENT FROM THE BOARD
Xiabuxiabu Catering Management (China) Holdings Co., Ltd. undertakes that the Company strictly complies with the 
disclosure requirements under the Environmental, Social and Governance Reporting Guidelines issued by the Hong Kong 
Stock Exchange. This report has been considered and approved by the Board for publication. In FY2023, the board of 
directors of the Company will further advance its ESG governance system to promote continuous improvement in its ESG 
performance.

CONTENTS
CHAIRMAN’S MESSAGE
3
ESG MANAGEMENT
4
ESG MANAGEMENT MECHANISM
4
STAKEHOLDER COMMUNICATION
5
MATERIALITY ISSUES ANALYSIS
7
THEME 1: CREATING THE BRAND 
“SHAOHOT” AND LEADING THE TREND 
OF CATERING
8
BRAND CONCEPT
8
BUSINESS MODEL
8
BRAND ADVANTAGES AND 
CHARACTERISTICS
9
THEME 2: “INTEGRATION OF FOCUS” 
TO ESTABLISH XIABUXIABU’S MEMBERS 
MANAGEMENT SYSTEM
11
PROMOTION OF TECHNOLOGY
11
FOR CUSTOMER
11
FOR CORPORATE
12
1. ABOUT US
13
1.1 COMPANY PROFILE
14
1.2 COMPLIANCE OPERATION
16
1.3 REVIEW OF OPERATING RESULTS
20
1.4 HONOURS AND AWARDS
21
1.5 LEADING INDUSTRY DEVELOPMENT
22
2.	 REMAINING TRUE TO OUR ORIGINAL 
ASPIRATION AND HIGH QUALITY 
FROM PERSISTENCE
23
2.1 IMPROVING SUPPLY CHAIN SYSTEM
24
2.2 CONTINUOUS DIVERSIFIED 
INNOVATIONS
27
2.3 ADHERING TO CUSTOMER-
ORIENTED
34
3. GREEN DEVELOPMENT AND 
CONSTRUCTION OF SUSTAINABLE 
ECOLOGY
35
3.1 OPTIMISATION OF ENERGY USE
36
3.2 OPTIMISATION OF EMISSION 
CONTROL
43
3.3 PROMOTION OF GREEN CONCEPT
46
4. PEOPLE ORIENTED AND PRACTICING 
SOCIAL RESPONSIBILITY
49
4.1 PROTECTING RIGHTS AND 
INTERESTS OF THE EMPLOYEES
50
4.2 PROMOTING CARE FOR EMPLOYEES
54
4.3 PROMOTING EMPLOYEE 
DEVELOPMENT
59
4.4 PRACTICING SOCIAL 
RESPONSIBILITY
63
FUTURE OUTLOOK
67
SUPPORT UNITED NATIONS’ 
SUSTAINABLE DEVELOPMENT GOALS 
(SDGs)
68
ESG INDEX
70
GRI STANDARDS INDEX
76
READER FEEDBACK FORM
79

02
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Mr. Ho Kuang-Chi
Chairman of the Board

03
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
2022 was still a difficult and challenging year for the catering industry. In the face of the difficult times of the industry, 
Xiabuxiabu still maintained the spirit of being proactive and innovative. We practiced internal skills, continuously 
made breakthroughs and carried out deployment and planning for business expansion in advance, achieving a series of 
innovation achievements in the industry.
We expanded steadily and openned one new restaurant every 4 days on average. In 2022, Xiabuxiabu opened a total 
of 86 new restaurants, including 41 Xiabuxiabu restaurants, 44 Coucou restaurants and 1 Shaohot restaurant. The newly 
opened restaurants will bring new business growth to the Company after the pandemic in 2023.
We launched a new brand “Shaohot”, which was another new growth point. In September 2022, the first store of the 
new mid-to-high-end happy barbecue brand “Shaohot” was officially openned in Shanghai after elaborate improvement 
for eight years. It effectively integrated the business forms and elements such as barbecue, wine and tea, and joy, and 
created a new business model of “catering +”, which not only satisfied the needs of consumers for delicious food, but also 
achieved a happy emotional resonance with consumers.
We have opened up the brand system to accelerate digital transformation. In 2022, the Company opened up the digital 
platforms for brands and businesses such as Xiabuxiabu, Coucou, Shaohot and Xiabu Food to form synergies and promote 
the innovation and development of the overall business. In particular, the multi-brand member system of Xiabuxiabu was 
successfully launched in August 2022, and a series of digital marketing focusing on 30 million members was launched 
to provide digital tools for the Company’s strategy of “simultaneous development of multiple brands” and “merger or 
acquisition of new products”.
We implement the strategy of dual head offices in Beijing and Shanghai to facilitate expansion. In order to better 
expand its business layout, Xiabuxiabu established its second management head office in Shanghai in April 2022, which 
officially launched the dual head offices management model in Beijing and Shanghai. Through the establishment of the 
second management head office, it attracted more outstanding talents to join us, and also facilitated the implementation 
of expansion strategy of “expansion into the Eastern regions and entering the Southern regions”.
We deployed the international catering market and accelerated the journey of internationalization. In 2022, Xiabuxiabu 
officially implemented the strategy of entering the international catering market. The first overseas restaurant of Coucou 
was successfully launched in Singapore. We believed that the new layout of the international market would bring more 
development opportunities and new growth points for the Company.
In 2022, with the efforts of all the employees of Xiabuxiabu, we implemented work on a case-by-case basis under the 
guidance of the established strategic objectives. This is the best embodiment of Xiabuxiabu’s corporate values of “unity, 
pragmatism, integrity, dedication and innovation”. We always regard serving every customer well as our long-term 
management goal. We actively fulfil our corporate social responsibility, and are committed to providing consumers with 
considerate services and high-quality food, caring for our employees, adhering to green operation, participating in social 
welfare, and striving to promote the sustainable development of economy, society and environment.
As at 31 December 2022, Xiabuxiabu owned and operated 801 Xiabuxiabu restaurants in 123 cities of 25 provinces and 
autonomous regions and 3 municipalities directly under the Central Government (Beijing, Tianjin and Shanghai) in the 
PRC; and the Group also owned and operated 224 Coucou restaurants in 50 cities of 26 provinces and 3 municipalities 
directly under the Central Government (Beijing, Tianjin and Shanghai), Hong Kong in the PRC and Singapore.
CHAIRMAN’S MESSAGE

04
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG MANAGEMENT
ESG MANAGEMENT MECHANISM
Xiabuxiabu has established an interlinked ESG management mechanism to ensure that our ESG efforts are carried out 
in an orderly manner. The board of directors of the Company is responsible for the development of ESG strategy and 
reporting thereon, and is also responsible for reviewing and making decisions on the material ESG-related issues of the 
Company. Our ESG working group, which consists of various departments involved in employees, food safety, public 
welfare and other ESG issues, takes the responsibility of reporting ESG matters to the Board of Directors.
The public relations department of our head office which acts as the leading department of the ESG working group 
is responsible for the coordination and arrangement of the ESG work, while other departments of the head office are 
responsible for the implementation of specific tasks as well as maintaining and reporting the annual ESG information 
regarding the issues handled by the respective departments, coordinating the task implementation and information 
reporting by each operating entity, and assigning a contact person for the ESG work who is responsible for the 
coordination and management of the issues handled by the department that he works for. The relevant departments of 
local operating entities carry out the implementation of specific tasks in accordance with the requirements of the head 
office and report the ESG information on a regular basis, so as to establish an effective system for synergetic effect and 
coordination.
Responsible for the ESG strategy 
and reporting, assessing and 
determining the ESG-related risk 
of the Company, as well as 
reviewing and approving the 
disclosure information regarding 
ESG performance of the Company 
during the reporting period.
ESG Leading 
department
The public relations department 
is responsible for the daily 
management and coordination 
of the ESG work, and managing 
the daily disclosure and reply of 
the ESG information.
Various departments 
of the head oﬀice
The public relations department, 
human 
resources 
department, 
procurement department, internal 
control department and operation 
management 
department 
are 
responsible for the implementa-
tion of specific tasks of their 
respective departments.
Operating 
entities
The operating entities in various 
regions have established the ESG 
management department, which 
works 
together 
with 
the 
management of the Group to 
ensure the full implementation of 
the ESG management work.
Board of 
Directors
Head oﬀice
Report ESG information 
on a regular basis
ESG working group
Report ESG-related matters

05
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG MANAGEMENT
STAKEHOLDER COMMUNICATION
Maintaining communication with stakeholders and actively responding to the demands of stakeholders is an important 
cornerstone for Xiabuxiabu to practise ESG management. The Company actively listens to the suggestions of all 
stakeholders in its daily operations. Through diversified communication channels, the Company continues to maintain its 
communication with the government and regulatory authorities, investors, consumers and other stakeholders, establishes 
diverse communication channels, continuously listens to the expectations and demands of stakeholders, and responds 
to their opinions in a timely manner. While operating in accordance with laws and regulations, we also fulfil our society 
responsibility and create value for the stakeholders.
From the perspective of sustainable development, the Company organizes and develops a communication table on 
stakeholders to provide a basis for the identification of its materiality issues.
Stakeholders
Communication 
mode
Expectations and aspirations
Our response
Government and 
regulatory 
authorities
• Daily 
communication
• Submission of 
information
• Meetings and 
workshops
• Compliance operation
• Stringent internal control and 
risk management
• Enhancing compliance 
operation
• Fulfilling tax obligations
• Strengthening risk 
management
Investors
• Regular information 
disclosure
• General meetings
• Daily 
communication
• Official website
• Dedicated Investor 
Relations Contact 
Information
• Satisfactory operating results
• Sustained and steady growth
• Operation with integrity and 
transparency
• Constantly improving our 
ability to create value
• Enhancing corporate risk 
management
• Promoting transparent and 
open information disclosure
• Enhancing investor 
management
Media and 
non-governmental 
organisations
• Social media
• Press conference
• Exchange meetings
• Official websites
• Propagating corporate 
strategic plan to external 
parties
• Obtaining public awareness of 
the Company and its brands
• Establish a convenient, smooth 
and reasonable communication 
mechanism with the public
• Establishing domestic and 
foreign media matrixes
• Holding press conferences 
regularly
• Releasing corporate strategic 
information regularly
• Regularly participating in 
exchange meetings for further 
engagement with the public

06
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG MANAGEMENT
Consumers
• Complaint hotline
• Message interaction 
through official 
Weibo account and 
WeChat account
• Customer 
satisfaction survey
• Food safety
• Efficient and quality service
• Nutritious, healthy and 
diversified product mix
• New brand building
• Directly-operated chain stores
• Implementing strict control 
over food procurement
• Adopting centralised 
distribution approach
• Elaborately preparing 
ingredients
• Researching and developing 
new products
• Developing new brands which 
adapt to the market
• Optimising dining environment
• Safeguarding consumers’ 
rights and interests
Environment
• Advocating 
the concept of 
environmental 
protection
• Adhering to 
the strategy 
of sustainable 
development
• Disclosure of 
environmental 
information
• Supporting energy 
conservation and emission 
reduction, and promoting 
low-carbon lifestyle
• Emission of greenhouse gas 
(GHG)
• Kitchen wastes generated
• Energy consumption
• Resource conservation
• Sticking to the strategy of 
green sustainable development
• Promoting environmentally 
friendly and low-carbon 
restaurant operation
• Strictly managing treatment of 
kitchen wastes
• Garbage sort-out
• Reducing use of plastic 
products and generation of 
wastes
• Actively advocating the 
concept of green office
Employees
• Training exchange
• OA platform 
announcement
• Team building 
activities
• Workshop 
communication
• Performance 
management 
mechanism
• Protecting the legitimate rights 
and interests of the employees
• Remuneration and benefits
• Providing fair and equal 
employment opportunities
• Providing diversified 
development and promotion 
opportunities
• Implementing fair recruitment 
practice
• Providing diversified training 
and study programs
• Providing smooth career 
development path
• Organising staff activities to 
promote a healthy work-life 
balance
Suppliers and 
business partners
• Supplier 
assessment
• Cooperation 
agreements
• Regular visits
• Fair procurement policy and 
fulfillment of promises
• Ensuring food quality and 
safety
• Local procurement
• Enhancing procurement 
management
• Implementing “farm-to-table” 
project
• Implementing global 
procurement
• Implementing fair and open 
procurement
Community
• Community 
activities
• Community services
• Promoting safety compliance 
operation
• Organising activities for 
community charity to promote 
community harmony
• Implementing green operation
• Opening restaurants in 
communities
• Enhancing restaurant safety 
management
• Organising public welfare 
activities

07
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG MANAGEMENT
MATERIALITY ISSUES ANALYSIS
With reference to the Environment, Social and Governance (ESG) Reporting Guide as set out in Appendix 27 to the 
Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited and the international standards, 
Xiabuxiabu carried out assessment and analysis on the ESG-related issues through questionnaire survey, interview, 
communication and other means led by the ESG Working Group based on their respective importance to the stakeholders 
and the Company, and sorted out and prepared the below ESG materiality matrix. Details on the management of the 
material ESG issues identified will be disclosed in this report.
During the reporting period, the Group, on one hand, sorted out the concerns over the Company by the stakeholders of 
various department during the daily operation, and on the other hand, handed out questionnaires to the stakeholders 
such as the government and regulatory authorities, investors/shareholders, the Board, employees, consumers, suppliers, 
business partners, peer companies, the public, media, non-governmental organisations, the experts, and received 169 
completed questionnaires. The survey results from communication with external stakeholders served as the basis for the 
preparation of ESG-related issues focused by the stakeholders, while the survey results from communication with the 
management such as the senior management of the Company served as the basis for the determination of issues that are 
important to the Company. We developed the ESG materiality matrix of the Group through assessment, identification and 
sort-out of these issues and made detailed disclosure in respect of such issues.
ESG governance structure
The board of directors participates 
in ESG management
Stakeholder engagement
Control of GHG emission
Emissions management
Compliance of 
environmental protection
Establishment and achievement of 
environmental protection objectives
Energy and resources 
management
Protection of environment 
and natural resources
Engagement in environmental 
protection welfare activities
Climate change 
risk mitigation
Diversified 
employment
Employees health and safety
Protection of employees’ 
rights and interests
Employee satisfaction
Employee welfare 
and care
Employee development 
and training
Eliminate the use 
of child labor
Eliminate forced labor
Fair and open procurement
Supplier screening
Supply chain risk management
Responsible food procurement
Green procurement
Food safety
Quality of products 
and services
Comfortable dining 
environment
Consumer 
satisfaction
Reasonable publicity
Product development 
and innovation
Consumer privacy 
protection
Protection of 
Intellectual property
Anti-corruption supervision 
and management
Anti-corruption 
report
Anti-corruption 
training
Carry out social 
welfare activities
Participating 
in voluntary activities
Impacts on the stakeholders
Impacts on Xiabuxiabu
ESG concept and strategy

08
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
THEME 1: CREATING A NEW BRAND OF “HAPPY BARBECUE” 
SHAOHOT TO LEAD THE TREND OF CATERING 
In 2022, Xiabuxiabu officially laid out the sector of barbeque and launched a new brand of “Happy Barbecue” Shaohot. In 
September 2022, the first store of Shaohot was opened in SML Centre, Dapuqiao, Shanghai（上海打浦橋日月光中心）. In 
the first month of operation of the new brand, consumers, KOL bloggers, institutional investors, persons from the field of 
commercial real estate and other fields were attracted to visit. In the first month, the customer traffic exceeded 8,000, the 
number of queuing consumers during the peak period exceeded 100, the peak seat turnover rate exceeded 6.0, and the 
store received a rating of 4.8 from consumers on Dianping. In 2023, Shaohot plans to expand its layout in first-tier cities 
such as Beijing, Shanghai, Guangzhou and Shenzhen, and the number of stores is planned to exceed 100 in the next three 
years.
BRAND CONCEPT
“Shaohot”, derived from the Hokkien word of “Eating while hot”, shows that the culinary mystery of how food ingredients 
can be stimulated by the heat control to produce the best taste, and embodies the Chinese people’s warm and sincere 
hospitality. Shaohot presents not only a diversified one-stop catering for high-quality barbecue, wine and tea and a 
happy atmosphere, but also conveys a delightful atmosphere where guests and hosts can enjoy the joy and happiness. 
The self-proclaimed proposition of happy barbecue of “Shaohot” is to capture the palate of all diners by demonstrating a 
youthful lifestyle, thus creating brand IP and expressing a unique brand attitude. It not only presents delicious food, but 
also creates a happy scene that breaks constraints, demonstrates personality and enjoys a good life. Our concept is to 
enjoy the moment while you are in Shaohot, and live up to the present. Shaohot is not concerned about the passage of 
time, on the contrary, it thanks the warmth brought by the time; good things are fleeting, but consumers can always feel 
the joy while they are in Shaohot.
BUSINESS MODEL
Led by Ho Kuang-Chi, the founder and Chairman of the Board of Xiabuxiabu, the team has dedicated itself to build a new 
catering business format which has been improved for eight years and pioneered the unprecedented “catering +” business 
model: “Barbecue Wine and Tea + Joy” diversified business format, allowing 60% to 70% of consumers to enjoy delicious 
food and 30% to 40% of consumers to enjoy happiness. We plan to build the first brand of “Happy Barbecue” with wine, 
meat and joy.
Joy
One-stop catering
Barbequed 
meat
Wine 
and tea

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
09
THEME 1: CREATING A NEW BRAND OF “HAPPY BARBECUE” SHAOHOT TO LEAD THE TREND 
OF CATERING 
CORE BRAND ADVANTAGES AND CHARACTERISTICS
	
•	 High-quality food ingredients
Unlike ordinary barbeque, Shaohot’s ingredients, dishes and services are characterised by a combination of 
“domestic + international”. For example, the main hot-selling beef adopts the diaphragm muscle near the abdominal 
part of the cow, which is rich in taste and fragrance. The diaphragm muscle is a very rare part of a cow and very little 
of it can be taken from each cow. Shaohot created this product as “born for barbecue” to meet customers’ desire 
for high-end barbeque. Another high-end product of Shaohot is the freshly cut “wagyu ribeye steak”, which is a food 
ingredient that will only appear in top wagyu restaurants. In Shaohot, consumers can cut and roast at the moment, 
and experience the advanced sense and service of dining. The lamb of Shaohot comes from the lamb processed at 
the Company’s plant in Xilingol League, Inner Mongolia. It is also a China geographical label product.
	
•	 Featured Wine and Tea
Shaohot’s wine and tea are also one of the characteristics of the brand. Shaohot mainly offers craft beers to 
consumers, including traditional German Style Stout, Gose Sour Beer, Belgian Tripel Beer, and the popular Kirin 
Ichiban Shibori Premium in Shanghai. Tea drinks are the “Tea Wine tipsy-series” tailor-made by the professional 
team of Tea Mi Tea. Among them, the tea drinks such as Vodka Longjing milk tea（伏特加龍井奶茶）and Perrigan 
red robo milk tea（百利甜大紅袍奶茶）have become popular among consumers.

10
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
THEME 1: CREATING A NEW BRAND OF “HAPPY BARBECUE” SHAOHOT TO LEAD THE TREND 
OF CATERING 
	
•	 Happy atmosphere
Shaohot focuses on advocating that the “joy” element is interactive, allowing consumers to experience joy while 
enjoying food and ultimately generate emotional resonance. To this end, Shaohot arranges its stores into fashion 
styles such as izakaya and night-time stores, sets multiple TV screens in the store, and launches a large number 
of interactive games, sports event broadcast, time-limited discounts and other activities on the spot, gradually 
enhancing the diversified dining experience of users through the “Internet of Things” mode, so that consumers in 
the store can truly experience the joy of gathering.
	
•	 Set meal based, separate order supplemented
With the introduction of various cost-effective set meals, Shaohot adopted a flexible model that focuses on set 
meals and takes into account separate order, so as to attract more consumers with a compound business model. 
The cost-effective set meals experience has increased the brand appeal of Shaohot.

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
11
THEME 2: “INTEGRATION OF FOCUS” TO ESTABLISH MULTI-
BRAND MEMBERSHIP MANAGEMENT SYSTEM
In accordance with its strategic planning, Xiabuxiabu has established a multi-brand members management system which 
was officially launched at the end of August 2022, striving to become a leading group members system in the catering 
industry. The system integrates various brands such as Xiabuxiabu, Coucou, Tea Mi Tea, Shaohot and Food Mall, so that 
customers can share a members system and a set of points rules, and the stored value balance is common across brands 
with only one registration. At the same time, the system is also open to the public, seeking more high-quality brands 
to join, forming an open and shared “life +” platform in the industry, and continuously improving the experience of 
consumers.
TECHNOLOGY FIRST
The multi-brand members system integrates multiple front-end and back-end systems such as membership, cashier, BOH, 
ERP and fee control, using Nginx unified deployment to support high complications and good scalability; using RESTAPI 
and JSON to unify interface standards and data formats; the use of RabbitMQ ensures the stable and reliable data 
transmission of the front-end system under high complications; using idempotence check to ensure data consistency; the 
system stability is ensured through interface early warning, alarm and circuit breaker mechanisms; through the abnormal 
monitoring centre, real-time monitoring of the operation of each node is conducted to quickly discover and locate 
abnormal conditions to ensure the continuous operation capability of the system.
FOR CUSTOMERS
In the past, consumers must register members for each brand. Nowadays, they can become multi-brand 
members only once they are registered for any of the Company’s brands, reducing the burden of multiple 
registrations for members in several brands.
Members can receive a push of systematic and intelligent marketing activities. For example, the system can 
intelligently push “interest products”, “interest brands” and “interest marketing activities” to members according 
to their consumption habits, so as to accurately promote new products, new brands, marketing activities and 
other information to members, so as to achieve the purpose of mutual attraction among brands. For example, 
67% of consumers in the first month of a new brand Shaohot were attracted by the system.
Consumers can enjoy convenience and benefits such as accumulating and exchanging the points across brands, using the 
balance cross brands, transferring stored value and giving as much as the amount of topping up. For example, consumers can 
eat hotpot and drink milk tea in diﬀerent brands and stores, and can also purchase condiment products such as hotpot soup 
flavouring and dipping sauce on Xiabuxiabu food mall; the stored value balance can also be given to friends and relatives as 
a special gif given during the Spring Festival or special festivals.
Each grade will also have diﬀerent upgrade privileges, birthday privileges, new product tasting privileges, oﬀline 
event privileges, queuing privileges, and snack privileges. The higher the grade, the more exclusive rights you own. 
If the grade reaches the highest level of black diamond member card, it can also enjoy the brand’s privileges such 
as no queue and no small seasoning fee.
The refreshing mini programme has combined the functions of dine-in ordering, self-pickup and delivery, points 
mall and retail mall, greatly improving the convenience and consumption experience of consumers; in the future, 
the Group will also launch interactive activities and functions such as games on the platform of the members 
system, so as to improve the stickiness and repurchase rate of consumers.
One identity for 
sharing member 
benefits
Intelligent 
recommendation
The points can be 
accumulated and 
exchanged across 
brands and the 
balance can be 
used across brands
•
•
•
•
•
Ten long-term 
privileges
Improving 
consumer 
experience

12
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
THEME 2: “INTEGRATION OF FOCUS” TO ESTABLISH MULTI-BRAND MEMBERSHIP 
MANAGEMENT SYSTEM
FOR ENTERPRISES
• The multi-brand members system connects business flow, system flow, data flow, 
account flow and other digital flows to achieve a more efficient and energy-saving 
digital management system.
• the competition in the catering industry is fierce. While improving the overall digital 
competitiveness of the Group, the members of the Group have improved the overall 
risk resistance ability and external premium ability of the Group.
• building strong big data capabilities to provide the industry with more accurate 
and complete consumer demand segmentation, customer portrait/preferences and 
analytical insights to better serve consumers; introducing and bringing customer flow 
• covering members to conduct full life cycle management from activation, repurchase, 
retention, and awakening, etc., to enhance member recruitment and stickiness and 
enhance customer loyalty.
• breaking the data barriers and isolated marketing between industries and brands, and 
building a strong integration between partners, brands, and online and offline.
Building a digital 
management 
system
Digital 
innovation
Building 
a private domain 
flow pool
Mutual 
introduction of 
customer flow 
for expansion
Industry 
data model
FIRST LAUNCH OF THE MULTI-BRAND ANNIVERSARY CELEBRATION ACTIVITY OF “GIVING AS MUCH 
AS THE AMOUNT OF TOPPING UP”
From December 17, 2022 to January 15, 2023, based on the multi-brand members system as a digital carrier, the Company 
launched the store value privilege activities of “Giving as much as the amount of topping up” for multiple brands such as 
Xiabuxiabu, Coucou, Shaohot and Xiabu Food. The accumulated stored value of the activity exceeded RMB270,000,000, 
and issued more than 13,500,000 consumer coupons, with a total of RMB270,000,000 of concession, which further 
improved the repeated purchase rate and loyalty of members, helped to drive the catering consumption of over 
RMB800,000,000, and accelerated the recovery of consumption in the catering industry.

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
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ABOUT US

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ABOUT US
1.1	 COMPANY PROFILE
Xiabuxiabu Catering Management (China) Holdings Co., Ltd. owns two major catering brands, i.e., “Xiabuxiabu”, 
“Coucou” and “Shaohot”; in the new retail sector, we also launched the “Xiabu Food” and “Yixin Chu” brands, 
focusing on hot pot soup bases, dipping sauce, prepared dishes, convenience food and other markets; based on 
more than 20 years of experience in catering design and decoration, the Company has also established a design and 
engineering company to enter the catering industry’s decoration and design engineering sector with a market size of 
RMB100 billion.
Xiabuxiabu, originated from Taiwan, is a well-received mini hotpot brand with stylish features. Founded in 1998 in 
Beijing, Xiabuxiabu is among the Top 10 Hotpot Brands in China and Top 100 Restaurant Brands in China, and was 
listed on the Main Board of The Stock Exchange of Hong Kong on 17 December 2014. As a flexible adaptor to changes 
in consumption patterns and from the catering market, Xiabuxiabu adheres unwaveringly to its core mission of 
satisfying consumer needs and builds its business upon friends and family gathering-oriented consumption.
In order to adapt to changes in the market and consumer needs, Xiabuxiabu launched a mid-to-high end hot pot 
brand “Coucou” in 2016, introducing the perfect fusion of Taiwanese-style hotpot and Taiwanese-style hand-shaken 
tea, and the mode of “hotpot and tea” was an instant success among consumers. In the meanwhile, Xiabuxiabu 
entered into the “new retail” field, established its food companies to sell product series including condiments, soup 
bases and dipping sauces mainly via new retail channels such as e-commerce platforms and supermarkets, and 
launched the brands such as “Xiabu Food” and “Yixin Chu”.
In August 2019, the Company started the layout of the upstream supply chain, and fully acquired the national key 
leading enterprise of agricultural industrialization, Yishun Halal Meat Co., Ltd. located in Xilin Gol League, Inner 
Mongolia, which is engaged in cattle sheep slaughtering, processing, refrigeration, sales, import and export trade, 
etc. At present, the daily slaughtering and processing volume of lamb of Yishun Co., can reach 6,000 pieces, with an 
annual production of 15,000 tonnes and an overall annual production value of RMB1 billion. Both the quick freezing 
capacity and the cold storage capacity are at the forefront of the industry, ensuring the stable supply of core 
ingredients for the rapid development of the Group.
In May 2021, the Company established Xiabu (Shanghai) Design & Engineering Co., Ltd., which is mainly engaged 
in the whole-process project management service business in the chain industry, including project design, project 
construction management, equipment and facility maintenance, project cost accounting audit, formulation and 
implementation of process and technical standards. Since its establishment, it has operated more than 2,000 
projects within Xiabuxiabu. After the corporatized operation, it has also served a number of well-known catering 
enterprises.
In September 2022, the first store of the new brand “Shaohot” was opened in Shanghai, which pioneered an 
unprecedented business model in the catering industry. In the next three years, we plan to develop it into a brand 
with one hundred stores and will become another high growth curve of the Company’s performance.
In 2022, Xiabuxiabu expanded steadily in both domestic and overseas markets by opening a total of 86 new 
restaurants, including 41 Xiabuxiabu restaurants, 44 Coucou restaurants and 1 Shaohot restaurant. During the Year, 
the Coucou debuted in Singapore and opened 3 restaurants successively in Singapore. As at 31 December 2022, 
Xiabuxiabu owned and operated 801 Xiabuxiabu restaurants in 123 cities of 25 provinces and autonomous regions 
and 3 municipalities directly under the Central Government (Beijing, Tianjin and Shanghai) in the PRC; and the 
Group also owned and operated 224 Coucou restaurants in 50 cities of 26 provinces and 3 municipalities directly 
under the Central Government (Beijing, Tianjin and Shanghai), Hong Kong in the PRC and Singapore.

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
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ABOUT US
Development Milestones of The Company
We launched the “Xiabuxiabu” mini hotpot brand and pioneered the “choosing your own pot” mini 
hotpot business model
We introduced institutional capital to accelerate expansion, and gained financial support from Actis 
(a global emerging market private equity fund)
We launched a new brand of happy barbecue “Shaohot”, deployed the mid-to-high end barbeque 
sector, launched a multi-brand members system to digitally lead the development of the entire catering 
industry chain and initiated the “Beijing-Shanghai Dual Headquarters” management model to facilitate 
the southward and overseas expansion
The first restaurant of Xiabuxiabu – the Restaurant at Pearl Xidan, Beijing was officially opened
Xiabuxiabu became a well-known hotpot brand in Beijing with its distinctive business mode of 
“choosing your own pot”
Xiabuxiabu entered into Shanghai market and gradually expanded into the national catering market
Xiabuxiabu had become one of the major chain catering enterprises in China with a total of over 400 
restaurants
Xiabuxiabu entered into the rapid development stage and was ranked as one of the top 100 restaurant 
brands in China
Xiabuxiabu was successfully listed on the Main Board of Hong Kong, making it the first listed chain 
hotpot brand in China on the HKEX
We launched the Taiwanese-style hotpot brand with ingredients “Coucou” featuring gathering style, 
and officially entered the mid-to-high end sector of catering
1998
1999
2003
2008
2010
2013
2009
2014
2016
2019
2022
2017
We deployed new retail channels, launched the “Xiabu Food” brand, and focused on a series of 
products such as hot pot condiments, soup bases, dipping sauces
We launched the dual-pronged strategy of “hotpot and tea” with tea beverages becoming a new growth 
point of net revenue; we deployed upstream supply chain and fully acquired Xilin Gol League Yishun 
Halal Meat Co., Ltd.
Xiabuxiabu remained true to its original aspiration of providing quality food for its 
customers for more than twenty years

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ABOUT US
1.2	 COMPLIANCE OPERATION
Xiabuxiabu strictly complies with the Company Law of the People’s Republic of China, the Securities Law of the 
People’s Republic of China, the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong 
Limited and the relevant regulations of the domestic and overseas securities regulatory authorities. The Company 
always commits to operating in compliance with the laws, emphasises on compliance management to ensure that 
the Company establishes and maintains appropriate and effective risk management and internal control systems. 
The Company also improves its anti-corruption management, so as to ensure the effective coordination and 
virtuous cycle of development of all management processes and promote the quality and efficiency of operation and 
management at all levels.
	
•	 Risk management
During the reporting period, through continuous improvement of its internal control system and process 
control points, the Company achieved the integration of internal control and risk management, and gradually 
developed a comprehensive risk management system which helps to mitigate organisational risk and improve 
organisational value. In 2022, we carried out more than 10 key internal control work, 11 functional units and 
operations audit projects, received 98 complaints and reports, 100% of which were verified and accepted, 
including 10 major cases, and special investigation reports and handling opinions were presented in the form 
of audit reports.
Based on annual risk 
assessment, efforts have 
been focused on quarterly 
risk alerts.
Risk assessments in terms of 
possibility of risk occurrence 
and the level of its level of its 
impact on the established 
targets of the Company are 
conducted.
The management shall make 
rational resource allocation 
and formulate management 
and control measures within 
the Company to address 
the risks, with reference to 
prioritisation

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ABOUT US
Key internal control work carried out in 2022:
Approval and process planning of the OA system:
In 2022, the internal control department optimised the OA system process in accordance with the 
adjustment of the Group structure, the optimisation of the operation structure. The functional 
departments and the restaurant operation of the Group were sorted out one by one and re-built 
according to the needs of project establishment, including human resources related process, financial 
related process, operation of stores, development related process, etc., with a total of 36 new 
processes. During the year, the use of seal was also under process management and control, and the 
seal stamping, use of seal and lending were reviewed by types of authorization to reduce risks. At 
the same time, a new plan was made on the interface of the OA system process, which was separated 
according to the functional departments and operations of the Group.
Establishment of the Company’s significant risk database:
In 2022, various risks in the Company’s operation were sorted, classified and summarised. The 
Company’s risk database was prepared in May 2022. The specific risks of the Company are divided 
into five categories, three levels and 89 specific risks according to financial risks, legal risks, market 
risks, operational risks and strategic risks. The description, assessment indicators, risk control 
activities and responsible departments of various risks were clarified. At the same time, the Company 
regularly conducts risk assessment to more accurately understand risks and identify risks, so that the 
management can reasonably choose risk countermeasures, thereby making the Company’s decisions 
more scientific and promoting the realisation of the objectives of the Company’s business activities.
Special audit work will be conducted on the Group’s functional departments and operating stores:
The internal control department will carry out special audit work every year, mainly for the purpose 
of discovering problems or defects in processes and systems during the audit work, which can further 
strengthen internal control management and improve the requirements of system standardisation 
through special audit. In 2022, 11 special audit projects were carried out for brand operation and 
supplier management.
Revision and review of the Company’s system:
The establishment and optimisation of the Company’s system is conducive to the improvement of 
the Company’s operating efficiency, and can effectively avoid risks and standardise the operation 
requirements in the walk-through test. The system is one of the cores of an enterprise and an integral 
part of the orderly operation of an enterprise. In 2022, the internal control department participated in 
a total of 12 items of revision and review of the core system of the Company.

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ABOUT US
	
•	 Anti-corruption
The Company strictly abides by the Company Law of the People’s Republic of China, the Criminal Law of the 
People’s Republic of China, the Criminal Procedure Law of the People’s Republic of China, the Anti-money 
Laundering Law of the People’s Republic of China and other laws and regulations in China. In addition, the 
Company continued to perfect its internal management system, stepped up efforts in the establishment of 
anti-fraud system, revised anti-fraud system, strengthened the integrity awareness among the employees, and 
conducted the anti-fraud inspections.
Join certain enterprise anti-corruption organisations such as the 
“Trust and Integrity Enterprise Alliance” and the “Enterprise Anti-fraud 
Alliance”, and include those suppliers and sta who violate the integrity 
principle into the blacklist of the platform, so as to promote resource 
sharing, strengthen exchange of enterprise anti-fraud experiences, 
and strengthen the sharing and learning of anti-fraud investigation 
experience with other enterprises.
Revise the Integrity and Reward Measures for Whistleblowing of Xiabu 
( 《廉潔呷哺舉報獎勵制度》) to further strengthen the supervision 
of anti-corruption and integrity, broaden the supervision channels, 
timely discover and master clues of violations of laws and disciplines 
and other staff, and ensure the fairness, justice and integrity of the 
Company’s project. The revised system has increased the incentive 
mechanism, encouraged our staff to report any breach of law, 
reported illegal suppliers and illegal supervisors, so as to protect the 
legitimated rights and interests of the Company
All new employees learn and sign the Employee Manual and the 
Code of Business Ethices and Conduct when they join the Company. 
Full-time employees have completed integrity courses through 
Xiabu Academy, and have also participated in online quizzes. 
During the festive holidays in 2022, the internal platform carried out 
anti-corruption posters, strengthened publicity and education, and 
encouraged employees to actively refuse supplier gifts/cash gifts
Carry out special investigation on any corruption and fraud cases, 
put a priority on the investigation on corruption and fraud cases, and 
impose heavy punishments on those who violate relevant disciplines, 
so as to facilitate our anti-fraud efforts.
Improve 
the anti-fraud 
system
Revise 
the anti-fraud 
system
Strengthen 
the integrity 
awareness 
among the 
employees
Conduct 
anti-fraud 
inspections

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ABOUT US
At the same time, an independent risk-oriented internal control system featured with the separation of 
decision-making, execution and supervision has been formed to identify fraud risks, investigate on issues 
reported. A prevention-oriented approach with complementary efforts of cracking down has been in force to 
root out any corruption and fraud. During the Reporting Period, the Company has not been involved in any 
corruption case which has entered into litigation proceedings.
Risk-oriented
Decision-making
Execution
Supervision
A system of separation of three rights 
Anti-corruption trainings conducted during the year are as follows:
Unit
2022
Number of anti-corruption trainings conducted
time
10
Number of trainees participating in anti-corruption trainings
person-time
255
	
•	 Intellectual property rights protection
Xiabuxiabu strictly abides by the Trademark Law of the People’s Republic of China, the Patent Law of the 
People’s Republic of China, the Law on Anti-unfair Competition of the People’s Republic of China, the 
Implementation Regulations of the Trademark Law, the Implementation Rules of the Patent Law and other 
laws and regulations. We also attach great emphasis to intellectual property rights protection, adhere to the 
management philosophy of promoting healthy development of its own brand and implementing punishment 
against infringement, enhance management over the Group’s brand trademark registration, expand the use 
and influence of the trademarks and reinforced protection of intellectual property rights such as trademarks. 
In addition, we take active actions against all kinds of intellectual property infringements to defend legal 
rights of the Company. We take actions to guarantee our intellectual property rights and strive to safeguard 
our legitimate rights and interests by various means such as application for trademark invalidation and issuing 
infringement notice letters to the infringers as well as (if necessary) filing lawsuits.
In 2022, the Company continued to enhance management over trademark registration, and successfully 
applied for a number of its own brand trademarks, expanding the company trademark reserve of the Group. 
Meanwhile, we took active initiatives to fight against intellectual property infringements, and successfully 
prohibited infringements with maliciously registered imitated trademarks through trademark invalidation. 
For example, we filed lawsuits against the maliciously registered trademarks such as “Kouyuebu”, “Shenbu”, 
“Shenbu”, “Yuebu”, “Shenbushenbu”, “Yabuyabu”, and “Qiabuqiabu”, thus safeguarding the rights and 
interests of the Company’s brands as finally the aforementioned trademarks were defined as invalid 
trademarks by China National Intellectual Property Administration.

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ABOUT US
1.3	 REVIEW OF OPERATING RESULTS
In 2022, Xiabuxiabu established a new brand and business model to further implement the Group’s multi-brand 
and multi-business expansion strategy. Throughout the development history of more than 20 years, Xiabuxiabu has 
always been committed to the mission of “enabling more people to enjoy health, nutrition, taste and fashion”, and 
has always adhered to the corporate spirit of “endless pursuit of excellence” to keep the feet on the ground.
Coucou restaurants cover 50 cities in 26 provinces in China, 
and Beijing, Shanghai, Tianjin, Hong Kong SAR in the PRC 
and Singapore region
123 cities in
3
municipalities directly 
under the Central Government
25 provinces
4,725
million
RMB
Revenue of RMB 4,725 million
As of 31 December 2022, Xiabuxiabu 
had a total of 1,026 restaurants serving 
over 100 million customers
Xiabuxiabu restaurants cover 125 cities of 32 provinces 
and autonomous regions and 3 municipalities directly 
under the Central Government (Beijing, Tianjin and 
Shanghai) in the PRC
In 2022, there were a total of 801 
Xiabuxiabu restaurants, a total of 224 
Coucou restaurants and a total of 1 
Shaohot restaurant.
41 new Xiabuxiabu restaurants, 44 new 
Coucou restaurants and 1 Shaohot 
restaurant were opened in 2022.
1,026
Xiabuxiabu 
restaurants
44 Coucou restaurants
1 Shaohot restaurant
41 Xiabuxiabu restaurants
times
2.0
Seat turnover rate of 2.0 times 
for Xiabuxiabu restaurants
times
1.9
Seat turnover rate of 1.9 times 
for Coucou restaurants
3
municipalities directly 
under the Central 
Government
1
Special 
Administrative Region
1
Southeast Asia 
Region
26 provinces 50cities

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ABOUT US
1.4	 HONOURS AND AWARDS
With more than 20 years of unremitting insistence on quality, Xiabuxiabu has earned recognition from the industry 
and won preference and high praises from vast consumers. Xiabuxiabu has been recognised as one of the “Top 
100 Restaurant Brands in China” for over ten consecutive years, and was awarded a number of honours. The 
Company and its brands have been awarded a number of honorary awards and titles such as “Top 50 Most Valuable 
Enterprises in China”, “China Corporate Social Responsibility Summit – Outstanding Company”, “Top 10 Hotpot 
Brands in China”, “Beijing Specialty Cuisine”, “Top 50 Catering Enterprise (Group) in Beijing”, “Top 10 Business 
Brands in Beijing”, “Top 100 Catering Enterprise in Beijing”, “2021-2022 Food Safety Integrity Unit” and “Beijing 
Catering Innovation Case” since 2010.
Awards
Issuing bodies
2021 Top 100 Restaurant Brands in China — Xiabuxiabu Catering 
Management Co., Ltd.
China Cuisine Association
2021 Top 100 Restaurant Brands in China — Coucou Catering 
Management Co., Ltd.
China Cuisine Association
2021 Top 100 Hotpot Brands in China — Xiabuxiabu Catering 
Management Co., Ltd.
China Cuisine Association
2021 Top 100 Hotpot Brands in China — Coucou Catering Management 
Co., Ltd.
China Cuisine Association
2021 Top 100 Catering Innovation Power in China (Business Mode 
Innovation Award) 
China Catering Innovation Conference
Beijing “Orange” Food List
Beijing Cuisine Association
2022 Top 100 Catering Enterprises of Beijing Catering Brand 
Conference
Beijing Cuisine Association, Beijing 
Business News
2022 Top 50 China Catering Category Influence (Hotpot Category) 
China Catering Innovation Conference
2022 Beijing Catering Innovation Case
China International Fair for Trade in 
Services
2022 Promotion Brand — The third Hotpot Gourmet Festival in Beijing 
Consumption Season 
Beijing Cuisine Association
2022 Top 10 Hotpot Brands in China
Catering Big Data Research and 
Evaluation Institute (NCBD)
2021-2022 Food Safety Integrity Unit
Organizing Committee of China Food 
Safety Conference (the 20th session)
As the 2021 awards set out in the table were granted in 2022, they are included in the this annual report.

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ABOUT US
1.5	 LEADING INDUSTRY DEVELOPMENT
As a standing council or deputy chairman of China Cuisine Association, China Chain Store & Franchise Association, 
Beijing Cuisine Association and Beijing Food and Beverage Industry Association, Xiabuxiabu demonstrates its 
innovation strengths as an industry leader, actively participates in the formulation of industry policies and carries 
out resource integration and business coordination. At the end of 2022, Xiabuxiabu distributed approximately 
RMB270 million consumption vouchers to the market through the stored-value activities of the Group’s members 
system, hoping to boost consumption recovery through its own capabilities and channels and enhance more vitality 
for the catering industry.
Name of associations
Positions
Association of Taiwan Investment Enterprises on the Mainland
Deputy chairman
China Cuisine Association
Standing council
China Chain Store & Franchise Association
Standing council
Beijing Food and Beverage Industry Association
Deputy chairman
Beijing Cuisine Association
Deputy chairman
Beijing Association of Taiwan Investment Enterprises
Deputy chairman
Tianjin Association of Taiwan Investment Enterprises
Standing council

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2  
REMAINING TRUE TO OUR ORIGINAL ASPIRATION 
AND HIGH QUALITY FROM PERSISTENCE

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REMAINING TRUE TO OUR ORIGINAL ASPIRATION AND HIGH QUALITY FROM PERSISTENCE
Xiabuxiabu has always insisted on using multi-brand linkage to build the core competitiveness of the enterprise, namely 
“taking the upstream meat supply and global procurement as the source, guaranteeing the process from production 
to distribution, tightening its control on the high-quality management, operating with multi-business combination and 
having a network of 1,000 restaurants serving more than 100 million consumers”. At the same time, the Group continues 
to develop innovative dishes and products, and continues to optimize and improve its restaurants and services, so as to 
provide customers with fresh, nutritious and diverse food as well as efficient and attentive services.
2.1	 IMPROVING SUPPLY CHAIN SYSTEM
Xiabuxiabu is committed to building a stable and sustainable supply chain, fully ensuring food quality and safety, 
and continuously improving the stable supply capacity and product quality of suppliers.
	
•	 Promoting quality management system
During the year, the Company proactively promoted the improvement of the quality management system. To 
improve the recipes and characteristics of the Company’s product, regulate food safety along the entire chain, 
meet the requirements and improve the satisfaction of customers and other stakeholders, so as to increase 
the market share of products, thereby ensuring the realization of the Company’s interests. Yishun Halal 
Meat Co., Ltd., an upstream enterprise in the supply chain of the Group, has formulated quality and HACCP 
management plans under the name of QH Management Manual and HACCP Manual. The Company invited CQC 
China Quality Attestation Centre to carry out HACCP/ISO9001 quality management system for the Company, 
effectively implemented the Provisions on the Supervision and Administration of the Implementation of 
Main Responsibility for Food Safety by Enterprises, carried out daily control, weekly inspection and monthly 
scheduling work, and finally obtained the HACCP/ISO9001 management system certificate, implemented the 
process management of the quality management system, and effectively controlled the products.
	
•	 Regulated procurement process
Xiabuxiabu has been conducting procurement activities with the principles of openness, equality, fairness, 
legality, compliance and reasonableness. Public bidding is carried out through some platforms such as 
WeChat, the official website and other channels to ensure equality and transparency in bidding. During the 
bidding process, prices are communicated through competitive negotiation, price comparison and bargaining, 
cost breakdown accounting, etc. The bidding results are determined after a process involving multiple 
departments, multiple rounds of price comparison, review and evaluation, re-evaluation and price negotiation 
and other processes to select high-quality suppliers.
Details on the suppliers in cooperation with the Company as at the end of the reporting period are as follows:
Indicator
Unit
FY2022
Total number of suppliers
Number
766
Including: Domestic suppliers
Number
664
Overseas suppliers
Number
102
Suppliers from mainland China
Suppliers from Hong Kong, 
Macau and Taiwan
Overseas suppliers
Overseas suppliers 1%
Suppliers from 
mainland China 89%
Suppliers from Hong Kong, 
Macau and Taiwan 10%
Chart: Distribution of suppliers by geographical regions

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REMAINING TRUE TO OUR ORIGINAL ASPIRATION AND HIGH QUALITY FROM PERSISTENCE
	
•	 Selection and review of suppliers
Xiabuxiabu always adheres to strict supplier entry criteria for supplier selection, continuously revises and 
perfects internal management systems such as the Supplier Quality Management Process（《供應商質量管理
程序》）, On-site Review Rules（《現場審核細則》）and Supplier Quality Entry Management Criteria（《供應商
質量准入管理準則》）, implements procurement by giving priority to environmentally-friendly products, and 
develops a quality control plan for major ingredients such as meat and tea beverages. Prior to the products 
of the suppliers are put in storage, we evaluate their qualification, product quality, emergency response 
capability, scale and risk to ensure the quality of products at source.
Qualification 
assessment
Product quality 
assessment
Emergency response 
capability assessment
Scale assessment
Risk assessment
Evaluate the qualification of suppliers, examine whether their qualifications are complete, and give priority 
to enterprises with various system certificates
Evaluate the quality of suppliers’ products and whether there are any food safety issues
Evaluate the supplier's emergency response capabilities, especially for temporary unexpected major 
incidents.
Evaluate the scale of suppliers, giving priority to those with experience of working with large chain customers, 
preferably industry leaders or top ranked enterprises
Evaluate the existence of legal disputes and financial disputes with suppliers that may affect production 
and supply

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•	 Supplier food safety inspection
Xiabuxiabu continued to strictly abide by the corporate responsibility requirements under the Food Safety Law 
and the Regulations for the Implementation of the Food Safety Law of the PRC, conducts visits and inspection 
of selective suppliers, and pays great attention to food safety, product quality and environmental conditions 
of production or operation sites of the suppliers. Even during the epidemic period, Xiabuxiabu also adhered to 
the supplier review mechanism, formulated the Supplier Online Review Guidance, implemented online video 
review during special periods, and conducted offline visits to suppliers and major suppliers with risks in online 
review and assessment. It not only meets the requirements of epidemic prevention and control, but also 
greatly improves the effectiveness and shortened the time of supplier inspection, and achieves good results. 
During the current year, there was no food safety risk in the supplier review results and the supply quality 
was stable. All ingredients also passed the sampling inspection conducted by the government regulatory 
authorities.
	
•	 Supplier assessment
Xiabuxiabu conducts cooperation evaluation on suppliers on a quarterly basis, and implements different plans 
based on the performance rating, which are summarized annually. Effective reward and punishment will be 
given to suppliers through rating to motivate excellent suppliers while avoid frequent abnormal problems with 
demerit suppliers. The rating also serves as a reference basis and information guide to understand suppliers, 
which can effectively guide suppliers to become partners that meet the Company’s requirements.
Scope of evaluation
‧  Determined according to 
purchase amount, risk degree, 
importance and other factors
‧   Purchase department, quality 
and control department, 
marketing department and 
scores of Supplier Relationship 
Management system
‧   Quality, acceptance rate, cost, 
delivery, service level, etc. Some 
data are taken from the Supplier 
Relationship Management 
system
‧   Level 1, level 2, level 3 and level 4 
shall be implemented according 
to the corresponding level of the 
standard implementation plan
Scoring source
Evaluation dimension
Grading evaluation

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•	 Strengthening cold chain management
In 2022, Xiabuxiabu formulated the Rules for the Management of Imported Cold Chain Food Qualifications 
in accordance with the national epidemic prevention policy, strictly followed the rules to obtain product 
disinfection reports, product nucleic acid testing reports, CIQ, etc., and implemented three items of special 
management (special channel for stocking, special storage, special sales management) for imported cold chain 
food. The Group identifies the area of suppliers and focuses on strengthening the disinfection and control 
of epidemic products and goods. In the goods verification process, the focus is on obtaining certificates 
and invoices, and in the storage process, the focus is on disinfecting and disposing of items, and deploy the 
cold chain management system in accordance with the requirements of the local government regulatory 
authorities, and sell the items after coding. In the restaurant, the Group will conduct three items of special 
management (special channel for stocking, special storage, special sales management) and disinfection of 
goods, store the imported cold chain food in special counters with clear labels, and check the information 
of traceability code to ensure the safety of consumers’ consumption. During the current year, there were no 
incidents of positive virus contamination detected in the supplier’s products. The ingredients used in the 
restaurants and environment all passed the sampling tests by the government regulatory authorities, and no 
pollution accidents occurred.
2.2	 CONTINUOUS DIVERSIFIED INNOVATIONS
Xiabuxiabu maintains a high degree of sensitivity to the catering market and understands customers’ consumption 
habits and needs. In 2022, despite the severe impact of the epidemic, we always adhered to the theme of 
“Taiwanese-style flavour” and the core spirit of “set meals”, and strived to innovate the differentiation and 
uniqueness of Xiabuxiabu products.
	
•	 Diversified product offerings
The restaurants under the Xiabuxiabu are all differentiated by “quarterly + monthly” and “national + regional” 
mode, with “soup base + core dishes + seasonal new products” as a combination. The Group launched a 
series of new products throughout the year, and promoted the layout of launching regions in a rhythmic 
manner to meet the taste needs of consumers and reinforce the connection between consumers and the 
Company through new products. Despite the recurrence of epidemic in 2022 and the severe impact on the 
catering industry, the Company’s new product sales reached a new high, and the annual contribution value 
of new products in 2022 far exceeded that of 2021 and 2020. The number of new dishes launched set a record 
high. As of the end of December, 77 new products (including Tea Mi Tea) were launched in 2022, covering 12 
major categories. The profit contribution from new ingredients was the highest in the past four years, with 
a significant increase as compared to 2021 and 2020. Both new product sales and profit contribution from 
ingredients reached the best ever in 2019. In terms of consumer feedback on product satisfaction, there were a 
total of 589,000 honest comments from consumers on the platforms of Koubei, Dianping and Meituan in 2022, 
of which the product favorable rate reached 99.74%.

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REMAINING TRUE TO OUR ORIGINAL ASPIRATION AND HIGH QUALITY FROM PERSISTENCE
As a brand under Xiabuxiabu, Coucou attaches great importance to the research and development of new 
products, aiming to bring customers a fresh experience. Throughout the year of 2022, Coucou introduced 
3 new soup bases with Korean kimchi, white-shell seafood and Thai tom yumkung, 17 dishes such as crisp 
tilapia, salmon rolls, brisket point end, rocket squid, and 16 tea beverages such as chocolate Ceylon tea, 
velvety black tea and mang mang nectar long jing tea, which were highly appraised by consumers on various 
online review platforms and takeaway platforms.
Figure: Coucou new soup base – white-shell 
seafood pot
Figure: Coucou new food – crisp tilapia
Figure: Coucou new soup base – Korean-style 
kimchi pot
Figure: Coucou new food – salmon rolls
Figure: Coucou new soup base – Thai tom 
yum kung pot
Figure: Coucou new food – rocket squid

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Case: A tender, non-greasy lamb kebab
Lamb kebab is the most popular product in the barbecue industry. In order to create a new consumer 
demand and enrich the product line to boost performance, after more than 2 months of research 
and testing by the R&D team, Xiabuxiabu grassland lamb kebab was successfully launched. As at 31 
December 2022, more than 6.6 million lamb kebabs were sold nationwide, with sales of more than 
RMB30 million. After the launch of lamb kebab, the Company subsequently launched tender beef kebab 
to enrich its product line. As at 31 December, more than 0.9 million beef kebabs were sold in total with 
cumulative sales of approximately RMB5 million. The beef and lamb kebab successfully became a new 
growth point of performance.

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REMAINING TRUE TO OUR ORIGINAL ASPIRATION AND HIGH QUALITY FROM PERSISTENCE
	
•	 Diversified consumption patterns
In 2022, the sudden outbreak of the epidemic in some regions is full of challenges on the road of economic 
recovery. Faced with changes in consumption environment and habits, Xiabuxiabu made efforts to expand 
sales channels, actively promoted retail models such as community group buying and community marketing 
to further enhance its brand influence and market share. Throughout the year, we deployed our business 
presence in 25 provinces, covering 46 cloud warehouses, over 70 cities and 35,000 communities. More people 
can enjoy healthy and delicious Xiabu products at home without having to leave home.
Xinjiang
Tibet
Qinghai
Yunan
Sichuan
Ningxia
Chongqing
Guizhou
Guangxi
Guangdong
Henan
Hubei
Hunan
Hainan
Taiwan
Hebei
Shandong
Tianjin
Jiangsu
Beijing
Shaanxi
Shanxi
Anhui
Fujian
Jiangxi
Liaoning
Jilin
Heilongjiang
Zhejiang
Key Sales Areas
General Sales Areas
Sales not put in storage
Sales that need to be strengthened
Meituan 
Preferred
Taocaicai
Duoduo 
Shopping
Gansu
Inner Mongolia
Layout of community group purchase of Xiabu

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•	 Diversified Promotion Channels
Xiabuxiabu is actively catering to consumer preferences with multi-platform marketing and promotion. It has 
commenced self-operating on online platforms such as TikTok and Xinmeida, such as live streaming sales and 
short video distribution, and new regional shops have topped the TikTok Catering Popularity List and Hotpot 
List. Xiabuxiabu has also cooperated with top popular variety shows and strives to expand brand awareness 
and reach out to young and trendy consumers. In addition, Xiabuxiabu has co-branded with “pop IP artist 
Nankong Xu Ming” to create the Xiabuxiaohu IP, a tiny tiger, thus enhancing its exposure and constantly 
increasing power and more radiant energy. Xiabuxiabu also utilized diversified marketing tools to effectively 
reach high-loyalty customer groups.
Live streaming achievement in TikTok
 
Participating in the recording of the variety show “Let’s have hotpot together”.

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REMAINING TRUE TO OUR ORIGINAL ASPIRATION AND HIGH QUALITY FROM PERSISTENCE
Peripheral products of Xiabuxiaohu IP
Through various platforms such as institutional media and self-media, Xiabuxiabu further strengthened its 
communication with the public and consumers through press conferences and regular external releases and 
dissemination of information on the strategies, achievements and progress of the Company and its brands. 
In September 2022, the press conference for “The Opening of the First Restaurant of New Brand Shaohot and 
the Launching of Xiabuxiabu Members System” was held in Shanghai. which triggered news reports from over 
100 media agencies and over 1,000 media platforms, including Xinhua News Agency, People’s Daily, Paper, 
Shanghai TV, Jiemian News and Blue Whale Finance.

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2.3	 ADHERING TO CUSTOMER-ORIENTED
Xiabuxiabu always adheres to the customer oriented service concept, in line with strives for customer-focused, 
and projects our mind into customers’ situation. The Group guarantees satisfaction to customers, thereby 
cultivating long-term and stable customer loyalty. We are committed to providing customers with an exquisite 
and enjoyable dining experience, listening attentively to our customers and improving our service level to create 
a customer-friendly atmosphere. During the reporting period, we continued to comply with the Food Safety Law 
of the People’s Republic of China, the Law of the People’s Republic of China on the Protection of Consumer Rights 
and Interests and the Advertisement Law of the People’s Republic of China, focusing on the protection of customer 
privacy and promotion of reasonable advertising.
Furthermore, the Company also paid attention to the follow-up of the products sold. The food companies have 
formulated product return (recall) procedures and plans, which clearly stipulate the procedures of initiation of 
recall, coordination among departments involved in the recall based on their functions, subsequent treatment and 
points for attention of the products recalled. During the Reporting Period, no incident of recall was reported to 
the Company. The percentage of the products required to be recalled due to safety and health reasons to the total 
products sold or shipped was 0%.
	
•	 Improving customer satisfaction
Xiabuxiabu attaches great importance to customer experience. Each of its restaurants and operation 
management departments conducts in-depth analysis and review of various data related to customer 
satisfaction from Dianping, Meituan, Koubei, Eleme, 400 customer service hotline, Xiabuxiabu members 
system, Weibo and WeChat review system to accurately follow up the market conditions and ensure service 
quality. The restaurants hold weekly meetings to share service cases, collect cases for training and sharing, 
and timely adjust service skills to ensure service quality. For the praise rate of relevant platforms such 
as Dianping, the Group will conduct quantitative management based on star rating, set a comprehensive 
customer satisfaction index, and add performance assessment indicators. The Group will improve the 
importance of customer satisfaction in the restaurants through formulating rules, pay attention to customer 
feedback during the operation process, and enhance what aspects are not good enough, so as to provide a 
reference basis for service calibration and improvement.
The Company attached great importance to consumer complaints and provided multiple complaint channels 
such as customer service mailbox, telephone, Weibo and WeChat. Upon receipt of the complaints, we 
immediately reached out to our customers to learn about the problem and promptly offered solutions and 
treated appropriately. During the Reporting Period, the total number of complaints against Xiabuxiabu 
restaurants from all channels was 38, and the total number of complaints against Coucou restaurants from all 
channels was 32, with a customer complaint settlement rate of 100%.
	
•	 Protection of basic rights and interests
RATIONAL ADVERTISEMENT AND PUBLICITY
Xiabuxiabu carries out advertisement and publicity campaigns in strict compliance with the Advertisement 
Law of the People’s Republic of China and other laws and regulations, and prohibits false advertising and 
publicity. All advertisement, documents, promotion pictures and other materials shall be subject to internal 
approval process before releasing through public channels, under which such materials shall be submitted 
by the proposer for review and approval by the supervisors and relevant departments before releasing to the 
public.
PROTECTION OF CONSUMER PRIVACY
In 2022, Xiabu launched a membership management system and strictly implemented relevant regulatory 
systems to ensure the security of member information privacy. Since the launch of Xiabu members system, no 
member information has been leaked, and no complaint about information leakage has been received.
Identification
‧ Members are subject to identity identification 
and verification before exercising 
membership benefits. Xiabuxiabu adopts 
dynamic coding system for its membership 
cards, which provide higher level of security 
and eﬀective protection of member privacy.
Information protection
‧ Other than exceptional circumstances, 
Xiabuxiabu shall not disclose members’  
personal information to any third party 
without prior consent from the relevant 
members.
Data processing
‧ Xiabuxiabu manages its members’ information 
through the CRM system provided by professional 
third-party companies, and stores such information 
on global leading cloud-based service platforms; The 
third-party companies shall not disclose such data 
without the consent of Xiabuxiabu. Such companies 
are also responsible for data maintenance and 
backup to ensure safe storage of such data.

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GREEN DEVELOPMENT AND CONSTRUCTION OF 
SUSTAINABLE ECOLOGY 
3

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GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
Taking sustainable development as the main theme, Xiabuxiabu carries out all-round green transformation from the entire 
industry chain of the catering industry, strictly complies with the Environmental Protection Law of the People’s Republic 
of China, the Law on Prevention and Control of Environmental Pollution by Solid Waste, the Anti-Food Waste Law of the 
People’s Republic of China and other laws and regulations, makes active response to the national policies such as the 
“Carbon Peak and Carbon Neutrality”, the “restriction on use of disposable plastic products” and “anti-food waste”, fulfils 
corporate social responsibilities, and strengthens the concept of low-carbon green operation and management. During 
the year, the Company insists on energy conservation and emission reduction in all aspects of production, office and 
restaurant operation, improves resource utilisation efficiency, adheres to low-carbon and green operation, implements 
waste sort-out practice, reduces generation of wastes, promotes anti-food waste, and reduces emission of exhaust air 
and wastewater. Taking a multi-level approach, Xiabuxiabu makes active contribution to climate change mitigation, 
promotes the harmonious development of the enterprise and the environment, and makes due contributions to the 
sustainable development of the society. In 2022, the Company was not involved in any violation, litigation or penalty due 
to environmental issues.
3.1	 OPTIMISATION OF ENERGY USE
Adhering to the management concept of “limited resources and unlimited conservation”, Xiabuxiabu attaches 
great importance to the management of energy conservation and consumption reduction and the efficient 
conservation and use of water resource, continuously improves the environmental management system documents, 
environmental protection responsibility system and environmental emergency plan, establishes environmental 
protection management institutions, and clarifies the environmental protection responsible persons of each 
department at the company level. We carried out internal environmental protection training and emergency plan 
training, and organised emergency drills. At the same time, the Company makes continuous efforts to facilitate 
integration of energy conservation and technology advancement and management enhancement, and develop 
and promote application of energy conservation technology. In 2022, the Company comprehensively carried out 
activities of energy conservation and consumption reduction to enhance the awareness of energy conservation and 
consumption reduction of all employees. We completed the determined targets of energy conservation throughout 
the year and met the industry standards of energy consumption.

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GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
Xiabuxiabu’s GHG emission mainly comes from operation, production and office administration, in which various 
types of energy such as gasoline, diesel, natural gas and power are consumed. During the reporting period, the data 
of emissions and resources used are summarised as below:
Indicators
Unit
FY2022
Total electricity consumption
kWh
180,888,431.14
Electricity consumption per unit of operating revenue
kWh/RMB million
38,283.27
Gasoline consumption
litre
21,929.08
Gasoline consumption per unit of operating revenue
litre/RMB million
4.64
Municipal water consumption
m
3
2,387,260.10
Municipal water consumption per unit of operating revenue
m
3/RMB million
505.24
Catering sewage discharge
m
3
2,029,171.09
Catering sewage discharge per unit of operating revenue
m
3/RMB million
429.45
Domestic waste and kitchen waste
tonne
55,055.53
Natural gas consumption
m
3
808,130.08
Natural gas consumption per unit of operating revenue
m
3/RMB million
171.03
Scope 1: direct GHG emission
tCO2e
1,819.25
Scope 2: indirect GHG emission
tCO2e
104,979.92
Total GHG emission
tCO2e
106,799.16
GHG emission per unit of operating revenue
tCO2e/RMB million
22.60

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Notes:	1.	
The calculation of GHG emission refers to the Greenhouse Gas Protocol: A Corporate Accounting and Reporting 
Standard issued by the World Resources Institute (WRI) and the World Business Council for Sustainable Development 
(WBCSD), 2006 IPCC Guidelines for National Greenhouse Gas Inventory issued by the Intergovernmental Panel on 
Climate Change (IPCC). The grid emission factor used in the calculation of Scope 2 refers to the average national grid 
factors set out in the Guideline of the Greenhouse Gas Emissions Accounting and Reporting for the Enterprises (2022 
revised edition) released by the Ministry of Ecology and Environment of the People’s Republic of China;
	
2.	
The calculation of catering sewage discharge refers to The First National Survey of Pollution Sources on Urban Waste 
Source Discharge Coefficients Handbook;
	
3.	
The basic energy consumption data shown in the above table cover the data of Xiabuxiabu Restaurant Management 
Co., Ltd., Xiabuxiabu Restaurant Management (Shanghai) Co., Ltd., Xiabuxiabu Restaurant Management (Tianjin) Co., 
Ltd., Coucou Restaurant Management Co., Ltd. and Coucou (Tianjin) Restaurant Management Co., Ltd..
	
•	 Energy-saving operation
Day-to-day energy conservation management
•	 Xiabuxiabu actively promotes green and energy 
conservation initiatives in the office by posting signs 
such as electricity saving on switches, reducing the 
energy consumption of lights during the daytime in 
public areas such as corridors, passages and toilets, 
and turning off lights in other office areas during the 
night except for safety precautions;
•	 The headquarters take a measure that lamps and 
equipments are turned off when leaving the office. 
The Company controls indoor temperature and 
adopts new energy-saving technologies such as the 
geothermal heat pump and solar power;
•	 All restaurants are equipped with dedicated staff to 
arrange customer traffic, with an aim to arrange the 
dining of customers in a centralised way as much as 
possible, so that lighting and air conditioners can be 
used in a centralised way;
•	 Service staff are required to adjust the temperature 
of the induction cookers based on cooking needs 
during the dining process, so as to reduce energy 
consumption;
•	 Service staff are required to pay close attention to 
the dining process of the customers and switch off 
power once the customers finish their meals, so as 
to avoid idle-running of the cookers;
•	 Lighting fixtures in warehouses and public office 
areas are turned off regularly to save electricity.
Energy management
•	 In order to facilitate the Company’s energy 
conservation management, Xiabuxiabu attaches 
great importance to and has set up an energy 
management group led by the Chairman and the 
Vice President, and defined the responsibilities 
and task objectives of the team members. 
Members of the team provided solid support for 
the implementation of energy conservation work 
in various departments of the Company, including 
public relations department, operation department 
and administrative and logistics department.
•	 The energy management group is responsible 
for collecting and delivering policies related to 
energy conservation and environmental protection, 
organising relevant training, organising the 
Company’s energy conservation and environmental 
protection plans, energy, and checking the statistics 
of energy conservation data of various departments. 
At the same time, it is responsible for preparing 
various annual report on energy utilization 
and actively reporting to relevant government 
authorities. The Company will also carry out 
technology improvement for energy conservation 
in a timely manner according to the content of the 
report, and strengthen the management of green 
energy conservation.。

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GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
Case: Replacement of accessories and consumables for dishwashers
In 2022, after a 20-day test on a number of dishwashers, Xiabuxiabu tested the water consumption 
and electricity consumption per basket of dishwashers, and negotiated with manufacturers of 
dishwashers with high water consumption and electricity consumption, and decided to upgrade 
the accessories and vulnerable parts of 84 restaurants. All 84 restaurants were upgraded before 
1 October, saving water of 7 tons/restaurant/month and approximately 588 tons/month for 
84 restaurants after the upgrade; saving electricity consumption of approximately 308 kWh/
restaurant/month and approximately 25,872 kWh/month for 84 restaurants.
•	 LED lamps are adopted to replace the high-pressure sodium lamps at the headquarters;
•	 Air conditioners and LED lamps in restaurants: according to the assessment of the use of electric wires and energy 
consumption of air conditioners, professional personnel will be arranged to gradually convert air conditioners 
into inverter air conditioners, and the lamps will also be replaced with LED lamps;
•	 The restaurants gradually replaced the induction cookers with energy-saving induction cookers through 
restaurant renovation to vigorously promote electricity conservation.。
Improvement and application of energy-saving technology

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In 2022, the Company insisted on the improvement of energy-saving technology, improved the application of 
new technology, new process and new materials, improved the management system, formulated a special plan 
management system, and designated staff to be responsible for and provide financial support to comprehensively 
promote energy conservation and environmental protection.
Case: Application of energy-saving and intelligent cold storage
Under the normal use of ordinary cold storage, the average daily electricity consumption of the 
cold storage is about 38 to 41.7 kWh. After the addition of intelligent control equipment, the 
average daily electricity consumption of the cold storage is reduced by about 1/3 to about 27 to 30 
kWh.
At present, the Company has added intelligent control boxes and equipment for ordinary cold 
storages of two new restaurants, which can control the temperature of cold storage and start 
frequently to reduce electricity consumption. It is expected that a cold storage can save about 
4,000 kWh of electricity throughout the year.

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Case: Use of recyclable metal materials for composite wall panels to contribute to green and 
environmental protection
In order to better promote the sustainable use of equipment and facilities, in 2022, the walls of the 
kitchen of restaurants that combine the existing masonry panels with ceramic tiles were replaced 
with reusable metal composite wall panels to further reduce the use of materials such as gravel, 
cement, ceramic tiles that require a large amount of energy and natural resources. A Xiabuxiabu 
restaurant of 200m
2 is expected to save building blocks of 11m³ and ceramic tiles of 197m
2. A 
Coucou restaurant of 500 m
2 is expected to save building blocks of 16m³ and ceramic tiles of  
275 m
2.
The Company is currently testing the use of composite panels of 175m
2 at the Coucou new store, 
saving building blocks of 13.1m³ and ceramic tiles of 175m
2.。

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Water conservation management
•	 We managed water management in accordance with the law, used water scientifically and consciously saved 
water. Xiabuxiabu implements timely turn-off of water taps after use;
•	 We enhanced water consumption management, maintained pipelines in a timely manner and prevented water 
spraying, dripping and leaking;
•	 It was forbidden to wash unnecessary walls with water.
•	 In 2022, the water consumption of the central kitchen recorded a year-on-year decrease of 28% as compared with 
2021, saving water consumption of 22,000 tonnes and saving cost of approximately RMB85,000.
Case: Use of vegetable washers helps save water significantly
During the year, the vegetable washers were installed in 13 Xiabuxiabu restaurants, replacing 
the original manual vegetable cleaning with semi-automatic vegetable cleaning. The vegetable 
washers adopted advanced water treatment technology and the principle of recycling water, which 
can save more than 80% of water consumption; we adopted the principle of shock wave, which can 
automatically clean the picked food surfaces such as fruits, vegetables and meat, and improve the 
efficiency of more than 50%; we adopted a mature disinfection principle combining ultraviolet and 
ozone to effectively kill harmful bacteria and decompose residual pesticides.
The restaurants which have installed vegetable washers so far used 720 litres of water per 
restaurant per day on average before the installation of vegetable washers. After the installation, 
the average daily consumption per restaurant is 200 litres of water. The average monthly saving 
per restaurant is 15,600 liters (15.6 tons), and the average annual saving per restaurant is 187,200 
liters (187.2 tons).

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•	 Saving materials
1.	
We save office supplies, implement paperless office and use both sides of printing paper;
2.	
The paperless electronic invoice system enables customers to use QR code for invoicing, which makes 
it convenient for customers to obtain and store. It also saves the cost of personnel and consumables in 
restaurants and makes financial management more efficient.
3.	
The Company’s internal reimbursement is made by means of online submission of electronic invoices 
and other means. Finance is directly approved online. Electronic invoices do not need to be printed 
paper-based versions, which greatly promotes the saving of office paper.
4.	
In the logistics operation, scrap materials, low-value consumables and office supplies are sorted out, 
packaged with paper cartons and delivered to the restaurants, so as to achieve the reuse of paper 
cartons.
5.	
We continue to promote the use of reusable containers and incubators, so as to reduce the usage of 
paper cartons and polyurethane foam cartons.
During the Reporting Period, the main packaging materials used by the Company included carton boxes, paper 
cups, plastic cups, PP bags, packing bags, plastic straws, packaging boxes, take-away packaging materials and 
degradable packaging materials. The total usage of the above-mentioned packaging materials was 4,117.1 
tonnes, representing the consumption of packaging materials per RMB1 million operating revenue of 0.87 
tonnes.
	
•	 Environmental targets for energy and water consumption efficiency:
Energy 
consumption 
efficiency targets
Using 2020 as the base year, the average electricity consumption of Coucou 
restaurants will reduce by 5% by the end of 2025
Using 2020 as the base year, the total energy consumption of Xiabuxiabu central 
kitchen will reduce by 10% by the end of 2025
Water 
consumption 
Efficiency targets
Using 2020 as the base year, the average water consumption of Coucou restaurants 
will reduce by 5% by the end of 2025
Using 2020 as the base year, the proportion of water consumption by each Xiabuxiabu 
restaurant will further decline by the end of 2025
3.2	 OPTIMISATION OF EMISSION CONTROL
Xiabuxiabu manages emission and waste discharge in accordance with the Regulations on the Management of 
Domestic Waste in Beijing and other relevant laws and regulations of the PRC, attaches great emphasis to the 
management of various types of emissions, continuously monitors emissions and takes proactive measures to 
mitigate the impact of such emissions on the environment. During the reporting period, the Company proactively 
implemented waste sort-out, and took active measures to promote emission reduction, reduce the production 
of wastes and ensure that wastewater discharge and exhaust emission meet the environmental protection 
requirements.
	
•	 Control of emissions
Following the implementation of the revised Regulations on the Management of Domestic Waste in Beijing, 
and in an active response to the government initiatives, Xiabuxiabu continued to perfect waste sort-out 
guideline, implemented further refined management of the four categories of wastes namely “kitchen 
wastes”, “recyclable items”, “other wastes” and “hazardous wastes” under the waste sort-out practice. The 
central kitchen of the Company has installed fume purification equipment to control oil fume pollution. In 
2022, sewage treatment and oil fume purification were in normal operation, and the exhaust emission and 
wastewater discharged by the central kitchen met the national standards after treatment.
In order to better fulfil its social responsibility of reducing environmental pollution and saving land resources, 
Xiabuxiabu continues to strengthen the use of renewable resources. In 2022, we continued to implement waste 
sort-out, and insisted on waste recycling by professional waste recycling units. 100% of the non-hazardous 
recyclable waste generated by the central kitchen is recycled by professional recycling companies.

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•	
 Environmental goals for emissions:
Emission 
reduction targets
Achieving reuse of incubators for ingredient transportation for 100% logistics 
warehouses across the country by the end of 2025
Achieving 100% use of recyclable food containers and packaging materials for 
delivery services by Xiabuxiabu by the end of 2025
Case: Pilot vegetable cleaning mode to reduce kitchen wastes before meal
The Company continues to innovate in terms of diligence, frugality and waste prevention. At 
present, the Company has fully piloted the clean vegetable model in Shijiazhuang. According to 
the data, the yield rate of using clean vegetables is also the ratio of 1 catty of vegetable that can 
finally be “put in a pot”, which can increase from approximately 73% to 93%. It is obvious that the 
restaurant uses clean vegetables which can reduce a large amount of pre-meal kitchen wastes. At 
present, the all-in-one pilot clean vegetables restaurant in Shijiazhuang is about 20% less kitchen 
wastes compared to the previous output rate, and about 2.22 tonnes of kitchen wastes per month 
is reduced, which can reduce by 26.64 tonnes per year. The promotion of vegetable cleaning mode 
not only greatly reduces kitchen wastes, but also brings cost reduction and efficiency improvement 
to the corporate. Cost loss can be saved by approximately RMB3,600 each restaurant per month 
and RMB43,200 each restaurant per year.

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GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
	
•	 Actions to address climate change
Xiabuxiabu has always been committed to promoting climate change action, reducing carbon emissions and 
continuously transforming into a low-carbon economy. In order to implement the United Nations 2030 Agenda 
for Sustainable Development (《聯合國2030年可持續發展議程》), and strictly comply with China National 
Climate Change Program (《中國應對氣候變化國家方案》), we identify climate change risks that may have or 
have had a significant impact on the Company. We enhanced management over climate change risks and took 
actions for energy conservation and emission reduction in an orderly manner in the places where we operate, 
so as to reduce GHG emissions. In addition, we proactively improved information disclosure on carbon 
emission and aligned the climate change with the Group’s future, sparing no efforts in addressing climate 
change.
Risks and opportunities arising from climate change
Response methods
Transformation
With the implementation of carbon 
neutrality and other environmental 
policies, the entire economy and society 
are undergoing green and low-carbon 
t r a n s f o r m a t i o n .  T h e  l o w - c a r b o n 
development of the Company will help to 
boost the investors’ confidence, enabling 
us to obtain more credit facilities and 
effectively reducing risks such as increasing 
operation costs due to high energy 
consumption operation.
We have established an energy management group 
to optimise our energy consumption structure and 
improve carbon emission management. We also invited 
authoritative third party agencies to conduct GHG 
emissions audit in the major cities, so as to analyse and 
identify the source and changes of GHG emission. In 
addition, we have set our GHG emission reduction target 
in a scientific manner, enhanced day-to-day energy 
conservation and emission reduction management, 
and developed various strategies for different cities to 
promote energy conservation and consumption reduction, 
striving to reduce carbon emissions through various 
measures such as optimisation of production process, 
enhancement of technology improvement for energy 
conservation and promotion of green office. Furthermore, 
we encouraged our staff to adopt low-carbon travel modes 
in daily lives, promoted the adoption of online meetings 
instead of long-distance travel to reduce unnecessary 
carbon emissions, and made great efforts to promote the 
low-carbon environmental protection concept, making 
positive contributions to the achievement of the goals of 
carbon peak and carbon neutrality.
Entities
Extreme weather events and severe natural 
disasters may lead to damages to the 
equipment and infrastructure facilities of 
the places where we operate, which may 
impose threats to the safety and health of 
the employees and serious impacts on the 
orderly production and operation of the 
Company.
Against the background of intensified global climate 
change and complex and changing weather conditions, 
and in order to improve our capability in coping with 
emergencies under bad weather conditions, we continued 
to keep a close watch over climate change, stepped up 
efforts in formulating emergency response plans, and 
adopted various measures such as day-to-day inspection 
and emergency drills to effectively prevent and control 
such risks.
Measures to address climate change:
1. We improved energy utilisation technology and energy utilisation eﬀiciency to reduce 
carbon dioxide emissions;
2. Employees are encouraged to drive less, go to work by ride for short distances and choose 
public transportation for green travel;
3. We reduced unnecessary business trips, trips and gathering activities;
4. We strengthened the allocation of company vehicles. In principle, the personnel travelling 
to the same destination share vehicles as much as possible to save resources;
5. The Company reduced the holding of large-scale events to avoid gathering of people and 
further promoted energy conservation and emission reduction.

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
3.3	 PROMOTION OF GREEN CONCEPT
Xiabuxiabu always attaches great importance to green catering, and is committed to spreading the concept of 
eliminating waste, cherishing food and protecting the environment to customers. At the same time, through the 
activity of waste sort-out month, we implement environmental protection requirements and actively cultivate 
employees’ awareness of environmental protection.
	
•	 Clean plate campaign:
Xiabuxiabu actively implements anti-food waste and uses technological means to carry out preliminary 
control of “Clean Your Plate” campaign. By setting a combo-for-one and launching a model such as two-in-one 
combo, Xiabuxiabu promotes the concept of food conservation. The “solo dining” menu is rich and nutritious, 
which is well received by customers, and lays a good foundation for food conservation. In addition, 
through big data analysis, restaurants use the operation management system of front-end restaurants 
to automatically calculate the consumption volume of different days to achieve precise ordering. In the 
process of transportation, digital and refined management methods are used to reduce the consumption of 
ingredients. The Company continued to work hard on solutions such as process setting and dish research and 
development, and integrated the concept of “practising conservation and opposing waste” into the entire 
catering operation and management of the Company.

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47
GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
	
•	 Waste sort-out activity month:
In November 2022, Xiabuxiabu’s administrative and logistics department actively advocated all employees in 
the office building to carry out the activity month of “Waste Sort-Out and Learning”. We once again carried out 
waste sort-out training. After the employees were familiar with the requirements of waste sort-out in Beijing, 
the administrative and logistics personnel carried out the “fixed-point” garbage disposal guidance: one-on-one 
guidance was given to the garbage disposal colleagues at the pantry gate area on the first floor, the public area 
on the second floor, the public area on the third floor and other garbage disposal points three times every day 
in the morning, noon and evening and half an hour each time. After the launch of the waste sort-out activity 
month, employees further understood the waste sort-out requirements of Beijing and attached importance to 
waste sort-out, strict placement and clear sort-out.
	
•	 Digital logistics management:
Xiabuxiabu attaches great importance to the digital management of logistics and takes the lead in the digital 
reform of the supply chain in the industry, especially the promotion of anti-food waste and carbon emissions. 
We use the Transportation Management System, a digital system launched on the logistics end, to achieve 
integrated management of the entire process through intelligent vehicle dispatching, route optimisation, 
personnel management, expenses, temperature control and early warning in logistics operations, so that 
all tasks can achieve accurate digitalisation of all work and the overall logistics operation efficiency will be 
improved, in order to ensure the freshness of food ingredients and reduce food losses.
Through reforms such as digitalisation and personnel management, we are able to ensure that at least 
150,000 tonnes of fresh food ingredients enter consumers’ table every year. In terms of route optimisation, 
we started to introduce a digital system as early as 2019, which can optimise the intelligent wiring and line 
optimization. The cumulative delivery times in four years reduced by 7,200 vehicles, the accumulative saving 
of transportation costs in four years amounted to RMB10,000,000 and the cumulative carbon emissions 
reduced by 340,000 tonnes.

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
GREEN DEVELOPMENT AND CONSTRUCTION OF SUSTAINABLE ECOLOGY
	
•	 Environmental non-woven fabric bags:
In order to respond to the environmental protection policy and reduce the use of plastic bags, Xiabuxiabu 
adopted non-woven bags for delivery in its restaurants nationwide in 2022, and the annual consumption of 
non-woven bags exceeded 5,000,000.

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49
PEOPLE ORIENTED AND PRACTICING 
SOCIAL RESPONSIBILITY
4

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
“People-oriented” is the basic philosophy that Xiabuxiabu always adheres to. We firmly believe that when the Company 
is committed to safeguarding the basic rights and interests of the employees, cares for the physical and mental wellbeing 
of the employees, and assists employees in growing, we can support the long-term development of the Company. The 
Company implements a sound recruitment, remuneration and welfare system, offers employees with sound promotion 
and development channel, pays close attention to the employees’ expectations and demands, provides a diversified 
training and development platform, and supports employees to realise their self-worth, with an aim to promote 
mutual development of the employees and the Company. At the same time, the Company proactively fulfils its social 
responsibilities. In addition to giving care to its employees, the Company takes an active part in public welfare and carries 
out various public welfare and charity activities to benefit people in need and comprehensively enhance its awareness of 
corporate social responsibility.
4.1 EMPLOYEE RIGHTS PROTECTION
Xiabuxiabu strictly abides by the Labour Law of the People’s Republic of China, the Labour Contract Law of the 
People’s Republic of China, Provisions on Prohibition of Child Labour and other relevant laws and regulations, 
and continuously optimises the human resources management mechanism. We uphold the equal and compliant 
recruitment policy, respect the human rights, and continuously optimise the employee structure, so as to safeguard 
the basic rights and interests of each employee. At the same time, the Company has established a fair and unified 
remuneration and benefit system to set out specific provisions on the interests and rights of the employees, benefit 
entitlements, working hours and rest periods, so as to encourage employees to make progress together with the 
Company. In addition, the Company enhances democratic management among the employees, establishes a sound 
mechanism to facilitate feedback and communication with the employees, and consolidates internal and external 
talent resources, with an aim to build a diverse and inclusive talent team. During the reporting period, the Company 
was not involved in any lawsuit relating to child labour or forced labour.
 
• Fair and compliant employment
Upholding the principles of “fairness, openness and equality” and the concept of “merit-based selection” 
in recruitment, Xiabuxiabu has built a comprehensive talent team, strived to build the employer brand, 
attracted more outstanding talents to join us, continued to improve the recruitment policy and system to 
ensure legitimate compliant employment and safeguard the basic rights and interests of the employees. The 
Company has zero tolerance towards any form of discrimination, prohibits the use of child and forced labour, 
and strives to realise diverse, fair, legitimate and compliant employment.
The Company eliminates the recruitment of any job applicant 
under the working age stipulated by the government by 
deploying the E-HR system, thus prohibiting the use of child 
labour from the source. In addition, the Company conducts 
appraisal on staff from time to time, places emphasis on and 
closely monitors employment risks, and links the employment 
risk with the performance of each restaurant.
The labour contracts of employees are signed voluntarily by 
themselves, and the on-site photos of all documents signed by 
employees are kept to ensure that there is no sign-on-behalf 
and thus no forced labour.
Ensure legitimate and compliant 
employment and prohibit the use of child 
and forced labour
The Company will deepen school-enterprise cooperation, 
expand more recruitment channels, integrate online and 
offline recruitment resources, innovate a number of online 
recruitment approaches, and ensure recruitment efficiency and 
quality through internal and external integration. In 2022, the 
Group set up its second headquarters in Shanghai, sought local 
recruitment channels in Shanghai actively, and completed the 
recruitment of relevant positions in two months.
Deepen school-enterprise 
cooperation and expand 
recruitment channels
Insist on fair competition and strengthen 
internal recommendation
The Company advocates a diversified and inclusive workplace 
atmosphere, and adopts a variety of approaches to attract 
suitable talents with diverse background. The Company 
prohibits any discrimination on ground of age, gender, 
geographical region, cultural background, religion or other 
factors, achieves reasonable distribution of employees in terms 
of gender, age, region, and ensures a diversified, equal and 
inclusive working atmosphere.
Promote diversity in employment and 
advocate inclusive concept
Recruitment Policy:
The Company strengthens internal recruitment incentive 
policies such as internal recommendation/re-employment, 
reviews its in-house position composition, optimises 
organisational structure, ensures and encourages inhouse 
excellent personnel to enjoy equal competition opportunities, 
and ensures the stability of employees while shortening the 
recruitment cycle.

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Being people-oriented and fulfilling social responsibilities
Xiabuxiabu adheres to equal employment and continuously optimizes the personnel structure. As of the end of 
the reporting period, there were 27,059 employees in Xiabuxiabu, and the employee distribution structure is as 
follows:
Number of employee by gender
Number of employee by gender
Number of employee by age group
Number of employee by employment type
Number of employee by race
Mainland China
28,153, 98.66%
HK, Macau and Taiwan
383, 1.34%
30 and below
12,117, 45%
31-45
8,547, 31%
above 45
6,395, 24%
Full-time 
employees
12,568,
46%
Part-time 
employees
14,576,
54%
Ethnic 
minorities
2,131, 
8%
Han
24,928,
92%
Female
16,592,
61%
Male
10,467,
39%

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
Indicator
Unit
FY2022
Employee turnover
Employee turnover rate
%
105.83%
Male employee turnover rate
%
136.29%
Female employee turnover rate
%
87.61%
Turnover rate of employees aged 30 and below
%
165.34%
Turnover rate of employees aged 31-45
%
61.15%
Turnover rate of employees aged above 45
%
61.79%
Employee turnover rate in Mainland China
%
105.16%
Employee turnover rate in HK, Macau and Taiwan
%
144.09%
Overseas employee turnover rate
%
159.68%
Work-related injury data
Number of work-related fatalities in FY2020
person
0
Rate of work-related fatalities in FY2020
%
0%
Number of work-related fatalities in FY2021
person
0
Rate of work-related fatalities in FY2021
%
0%
Number of work-related fatalities in FY2022
person
0
Rate of work-related fatalities in FY2022
%
0%
Lost days due to work-related injury
day
23.23 days

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
53
Being people-oriented and fulfilling social responsibilities
 
• Remuneration and benefits
Following the principle of “giving priority to efficiency while taking fairness into consideration”, the Company 
has established a unified remuneration system, and formulated the internal salary distribution system 
and form of distribution by law based on post value and individual performance with rational income gap. 
The Company improves existing employees’ remuneration level in light of its actual profitability, and also 
continues to deepen profit distribution, monthly bonus, quarterly bonus and annual bonus according to their 
respective positions and job category. The Company adopts a combination of several remuneration forms, 
effectively reflecting the three remuneration elements including post, performance and capability and offering 
short-term with long-term incentives, which helps not only to motivate employees’ working initiatives but also 
drive growth in profitability of the Company, creating a win-win situation for the Company and its employees. 
Meanwhile, the Company implements labour budget management to analyse employees’ income every year, 
which links total salary with enterprise profitability. The Company also delivers pay rise in an active and 
prudent manner by developing annual salary increase scheme and adjusting salary policy, so as to improve 
employees’ remuneration and benefits.
In 2022, we continued to deepen the concept of profit distribution, gradually transformed functional 
performance bonus into consideration of profit or value creation, and improved the salary competitiveness for 
key positions.
Working hours and 
rest periods
• 
comply with the working hour requirement under the Labour Law of the People’s 
Republic of China;
• 
guarantee employees’ entitlement to national statutory holidays, marriage leave, 
funeral leave, home leave, maternity leave, family planning leave and paid annual 
leave.
Five Social 
Insurances and 
One Housing 
Provident Fund
• 
provide its employees with five social insurances including endowment insurance, 
employment injury insurance, maternity insurance, unemployment insurance, 
medical insurance and the Housing Provident Fund;
• 
purchase employer liability insurance for employees of all restaurants nationwide.
Allowances for 
employees
• 
provide free working lunch or meal allowances for all employees;
• 
provide transportation, telephone and travel allowances for employees at posts 
with particular needs.

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Being people-oriented and fulfilling social responsibilities
4.2 PROMOTING CARE FOR EMPLOYEES
Xiabuxiabu always adheres to the principle of “people-oriented, integrity and pragmatism”. As a responsible 
employer, the Company attaches great importance to safeguarding the physical and mental wellbeing and safety 
of employees, and comprehensively creates a safe and comfortable working environment through implementation 
of relevant systems and measures. At the same time, the Company expects that the employees can balance work 
and family, maintains smooth communication with the employees, organises various employee care activities, and 
encourages employees to strike a work and life balance, with an aim to enhance the employees’ sense of happiness 
and belonging.
 
• Employee health and safety
Xiabuxiabu strictly complies with the Fire Prevention Law of the People’s Republic of China, the Safety Law 
of the People’s Republic of China, the Measures for the Administration of Contingency Plans for Work Safety 
Incidents, the Law of the People’s Republic of China on Prevention and Control of Occupational Diseases, the 
Special Equipment Safety Law of the People’s Republic of China, the Regulations on the Safety Management of 
Hazardous Chemicals and other laws and regulations, adheres to the management concept of anti-violation, 
blocking loopholes, checking hidden dangers, and ensuring safety, formulates and perfects its systems in 
relation to production safety, assigns dedicated personnel to regularly allocate and maintain safety facilities, 
and formulates a number of measures to protect the health and safety of employees, so as to provide 
employees with a safe and harmless working environment. During the Reporting Period, the Company was not 
aware of any serious work safety accident or safety issue due to negligence in safety inspections.
• 
The Company continues to pay attention to EHS-related regulations and changes of its 
employees, updates the management personnel and revises the relevant responsibility system, 
rules and regulations in a timely manner;
• 
The Company ensures that the wastewater, exhaust air, noise and other environmental 
pollutants meet the discharge standards, signs regular inspection agreements with qualified 
units, continuously tracks and masters the level of pollutant discharge, and timely corrects any 
excessive discharge to ensure that the pollutants meet the compliance and discharge standards;
• 
The Company signs maintenance agreements with qualified fire-fighting units to regularly 
maintain fire alarm and fire extinguishing systems and various fire-fighting equipment to 
ensure that the fire-fighting facilities and equipment are complete and effective;
• 
The Company assigns dedicated personnel to conduct regular inspections on the fire extinguishers 
and fire pumps of the Company, and completes in the spot checks record form;
• 
The Company strengthens the supervision and control of key areas and key parts, including 
special equipment registration and annual inspection, special operators review and obtain 
certificates, daily inspection of power distribution room and charging room;
• 
The Company carries out special safety inspection activities for the production safety month 
event, and conducts daily, weekly and monthly inspections, with an aim to facilitate timely 
rectification of potential hazards.
Comprehensive 
safety 
monitoring
• 
The Company rigorously carries out three-level safety training for the new employees, with 
an aim to ensure a three-level education training rate of 100% for the new employees;
• 
The Company formulates the education and training plan and organises lecturing and 
training activities in accordance with the aforesaid plan;
• 
The Company carries out establishment of emergency rescue system, updates its emergency 
rescue plan in a timely manner, and conducts emergency rescue drills such as fire 
extinguishment, evacuation and first-aid training in accordance with such plan;
• 
The Company organises professional certification trainings for special operators or special 
equipment operators;
• 
The Company proactively organises a wide variety of afterwork activities for the promotion 
of safety knowledge in a flexible and diverse manner via bulletin boards, banners, WeChat 
groups, pre-shift or post-shift meetings.
Health 
and safety 
training

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
55
Being people-oriented and fulfilling social responsibilities
• 
All employees receive health examination, so as to protect our employees from malicious 
infectious diseases as good as we can;
• 
In order to make employees’ work environment more comfortable, the administrative 
logistics maintenance staff carries out a series of upgrade, maintenance and renovation of 
the air-conditioners, domestic water heaters and dormitory facilities;
• 
The shuttle buses of the Company arrive at the designated places on time every day to 
effectively ensure the normal commuting of the employees, which recorded no traffic 
incidents or delayed phenomenon throughout the year;
• 
In order to enable employees of the Company to work in a beautiful environment, the 
administrative staff replaces the green plants in the office premise from time to time, and 
carries out decoration for various festivals to deliver a festive atmosphere, enabling our 
staff to keep a pleasant and relaxing mood in their busy work;
• 
The Company strictly manages the staff dormitories in the factory area to meet the 
accommodation needs of employees, keep the dormitories clean without any fire safety 
hazards.
•	
The Company’s canteen actively complies with the Food Safety Law, implements strict 
control over the quality of canteen ingredients as well as the quality process, the hygiene 
process and the serving process, and the qualification rate in random inspections for 
tableware washing and sterilisation reaches 100%. In addition, the quality management 
department of the Company is invited to carry out monthly smearing inspection on 
employees’ shared tableware and appliances of the meal-serving room to fully ensure the 
food hygiene and safety of diners;
•	
The Company requires the person-in-charge of the canteen to smear inspection to the 
valve and key connection parts of the canteen gas at morning shift, check whether there is 
gas leakage, and request to fill in the inspection record every morning;
•	
The administrative staff implements strict control on bottled water and filtration of boiled 
water, so that all of the drinking water provided for staff members is safe and healthy;
•	
The Company manages and maintains the coffee machines and vending machines in the 
Company to ensure the needs of the Company’s employees to the maximum extent;
•	
The Company cleans all water boilers and inspects and replaces water purifiers and filters 
quarterly.
Physical
and mental
wellbeing
of
employees
Employee
food safety

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Being people-oriented and fulfilling social responsibilities
 
• CARE FOR EMPLOYEES
Upholding the “people-oriented” principle, Xiabuxiabu attaches great importance to humanistic care and is 
committed to creating a happy and democratic working environment for employees, respecting and paying 
close attention to the employees’ expectations and satisfying the actual needs of employees. We actively carry 
out various employee activities, attach importance to communication with the employees, enrich employees’ 
daily life, commend advanced employees and establish learning benchmarks, encourage employees to strike 
a work and life balance, enhance the employees’ sense of belonging and happiness, gather the employees 
together, and enhance the harmony extent of the teams, with an aim to create a progressive, harmonious and 
friendly team atmosphere.
•	
The implementation of team-building projects by members of each business unit 
of the Group requires the team activities of various departments to be centred on 
corporate culture, which on one hand accelerates team integration, and on the 
other hand deepens the awareness of corporate culture among the employees;
•	
Incentive program to promote corporate culture of Xiabuxiabu, “Shining Star” 
enables the entire business to enter into a way of healthy competition, which 
is not just an appraisal indicator, but a multi-dimensional creation from the 
Company’s operation, paying more attention to personal development at work;
•	
Incentive program to promote corporate culture of Xiabuxiabu, “Outstanding 
Xiabu Staff” essay solicitation activity, received nearly 100 articles in total, which 
recorded the details of the dedication and hard work of Xiabu staff, and built 
a communication platform for everyone to see each other and learn from each 
other.
Organise
employee
activities
•	
The Company organised all kinds of activities on various traditional festivals to 
offer blessing and gifts for the employees;
•	
The Company offered employees with special benefits and consolation money for 
their wedding and funeral of their families;
•	
The Company offered the employees’ birthday gifts and benefits to celebrate their 
birthdays;
•	
The Company extended care for female employees and continued to maintain the 
mother’s room to provide convenience for the working moms;
•	
The Company offered special benefits for the employees during the hot summer.
Extend
care for the
employees
•	
Each outlet holds democratic life meetings on a regular basis, organises corporate 
culture learning and understands employees’ expectations in a timely manner;
•	
The Company completed communication and exchange meetings for the new 
employees, accepted the advice and established a communication and exchange 
platform.
Enhance
communication
with the
employees

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Being people-oriented and fulfilling social responsibilities
The Labour Union of Huangcun Town conducted  
the activity of bringing coolness in summer
Building of models strength of Xiabuxiabu  
of Xiabuxiabu Group
Xiabuxiabu “Shining Star” Award

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
“The outstanding employee of Coucou” Award

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Being people-oriented and fulfilling social responsibilities
4.3 PROMOTING EMPLOYEE DEVELOPMENT
The professional development of the employees is essential for the long-term development of the Company. 
Xiabuxiabu places great emphasis on talent cultivation. Through developing a comprehensive employee training 
system, continuously optimising the learning platforms, formulating the annual training plan in light of the actual 
condition of the Company, using various forms of training, providing employees with rich learning resources and 
convenient learning channels, offering them personalised career advancement channels, and setting specific 
performance appraisal requirements to support the company’s internal talent development and build highly 
competent professional talents to enhance the Company’s core competitiveness.

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2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
 
• Diversified training mechanism
Xiabuxiabu attaches great importance to talent cultivation and always believes that talents are the first 
element of the Company’s development, and urges employees to apply what they have learned and 
integrate knowledge with practice. We accelerate the establishment of a standardised and transparent 
talent certification system, providing employees with various learning channels and professional, abundant, 
diversified and scientific training content according to their different stages of career development, enhance 
their work and management skills, facilitate employee career development, offer opportunities for them to 
realise their self-value, drive organisational growth and achieve outstanding operations.
Assessment and
certification
Diversified
model
Adaptation to
personal
aptitudes
Continuous
training
Customized courses are developed 
for employees in different regions, 
business lines and ranks to ensure that 
the courses cover all employees while 
meeting the personalized needs of 
employees and ensuring that they are 
taught according to their skills.
The Company supervises and guides 
the regular training and calibration to 
continuously update the knowledge 
of operation executives, update and 
strengthen operational standards, and 
at the same time, activates the talent 
certification system, determines the 
fixed training model and assessment 
method, and promotes the innovative 
talent development model.
Through the combination of 
online pre-job training and offline 
reinforcement training, we carried out 
teaching, sharing, seminars and other 
training content, and implemented 
several occupational character 
assessments, which helped to develop 
a career development plan and build a 
team with empowerment and growth 
potential.
In addition to orientation training, the 
Company also subsequently provides 
position skill training, management 
training and trainings on attitude 
motivation based on business needs, 
with trainings covering the entire 
career of employees.

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Being people-oriented and fulfilling social responsibilities
 
• Xiabuxiabu:
1.	
New staff training: 1 session per month, covering nearly 300 employees throughout the year.
2.	
Professional courses for the catering industry: covering operation management, catering talent 
cultivation and organizational development, marketing and customer services, with 640 online trainees; 
Empowered employees and managers, and conducted two SHL report training sessions, with a total of 
approximately 200 people.
3.	
Learning of internal process system: employees grasp the rules and procedures issued by the Company 
in a timely manner, improve work efficiency, and effectively reduce risk probability; enhance employees’ 
vision, work skills and awareness.
4.	
Special Topic Sharing Micro-course of Xiabu Class: The purpose is to create internal training courses that 
are in line with the actual situation of the enterprise, all of which are self-developed, such as DISC, OPQ 
and other theoretical courses for identifying talents and managing staff.
5.	
Learning of “Seven Swords in Management” course: It is mainly designed for directors and front-line 
management personnel, aiming to help young managers to complete the role transformation and the 
overall improvement of management level of management personnel quickly.
 
• Coucou:
1.	
Conducting standard courses:
We have set up standard training courses and regional special courses. During the year, a total of 5,786 
service teams and 939 management group partners were promoted and developed in their original 
positions.
2.	
Promotion of cultural course:
Make courseware based on the trilogy of Coucou temperature, Coucou power and Coucou vision, and 
promote Coucou temperature first, then focus on the knowledge base required for Coucou employees.
3.	
Cost analysis & order management training:
The teachers of the headquarters conducted training on 11 restaurants, and conducted special business 
training for restaurant managers, kitchen managers and kitchen supervisors to improve the management 
level of management cadres. The number of trainees is 336.
4.	
Hong Kong, Macau, Taiwan & overseas restaurant training:
Teachers from southern Greater China conducted new employees training and corporate culture training 
for restaurants in Hong Kong and Singapore. At the same time, we have prepared a SOP bilingual wall 
sticker and operation guideline for overseas restaurants to facilitate local partners’ learning and use.
5.	
100% coverage project of new employees training:
In addition to the learning of company profile and corporate culture to new employees joining in the 
Company, the Company also enhanced the course content of part-time employees to improve their job 
skills and professional knowledge, so as to ensure that the operation QSC meets the standards.
6.	
Stage plan of talent development
As an emerging talent development path system, the Company rationalised the arrangement of 
all courses, and divided the original three departments (dining hall, tea bar and kitchen) into four 
departments (dining hall, usher, tea bar and kitchen), and adjusted the promotion methods of kitchen 
partners and learning of cross-position.

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XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
Indicator
Unit
FY2022
Percentage of female employees trained
%
53%
Average training hours received by female employees
hours
6.3
Percentage of male employees trained
%
53%
Average training hours received by male employees
hours
6.4
Percentage of managers or above trained
%
80%
Average training hours received by managers or above
hours
8.4
Percentage of other level employees trained
%
52%
Average training hours received by other level employees
hours
6.3
Case: Special course of catering operation
This course aims to empower front-line business personnel by introducing external online training 
courses. The courses cover restaurant personnel, operation and management, etc. in the catering 
industry, aiming to expand the industry vision, leadership ability and professional knowledge of 
front-line business personnel, and set compulsory courses for certain level of front-line employees 
to strengthen the rapid and effective learning of the group. The Xiabuxiabu business unit set 10 
courses under the series as compulsory courses for restaurant managers, and most of the restaurant 
managers have completed the required learning tasks in 2022.

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
63
Being people-oriented and fulfilling social responsibilities
 
• Appraisal and promotion
Xiabuxiabu places great emphasis on and steps up efforts to build up talent reserve, and is committed to 
offering the employees with a fair, just and open environment for career development. It attaches great 
importance to employee appraisal and long-term incentives, pay close attention to the training of backup 
talents, and creates career development channel for employees. The Company continues to improve its 
talent appraisal system, with an aim to ensure fair and scientific appraisal results. The Company implements 
monthly appraisal, quarterly appraisal and special appraisal for performance appraisal, and regularly tracks 
and analyses the employees’ accomplishment of performance targets. In addition, the Company continued 
to implement in-house competition policy, further reviewed its internal position composition, offered more 
promotion opportunities for its employees, so as to make full use of its in-house talent reserve, and enabled 
employees to obtain diversified development opportunities. In 2022, the Company achieved the training of 
backup talents, actively carried out campus recruitment for management trainees, and established a team of 
backup talents to provide a stable supply of frontline management backbones for the business development of 
the Company. Meanwhile, we paid greater attention to the capabilities of frontline operation and management 
cadres and functional middle-level management cadres, and conducted large-scale talent review to reserve 
talents for the subsequent development of the Group. During the year, the Group had a more comprehensive 
development in identifying, cultivating and retaining talents.
4.4 PRACTICING SOCIAL RESPONSIBILITY
Xiabuxiabu attaches great importance to corporate social responsibilities, continuously pays attention to the needs 
of the community, and unswervingly fulfils its social responsibilities with practical actions. We firmly believe that 
the development of an enterprise benefits from the progress of the society, and the promotion of good community 
development is an important part of the sustainable development of an enterprise. While ensuring stable operation, 
the Company makes proactive efforts to serve and give back to the society, promotes industrial and ecological poverty 
alleviation programs, facilitates local economic development, as well as participates in and support public welfare 
activities, charitable donations and voluntary activities, and works with all sectors of society to build a better society.
Case: Keeping up with “Shanghai” and overcoming difficulties together – Xiabuxiabu urgently 
allocated 200 tonnes of lamb to assist Shanghai
The pandemic in Shanghai has weighted on the heart of the people across the country. In order to 
alleviate the pressure on the providing of living supplies for residents during the pandemic prevention and 
control period, on 31 March, under the call of the Shanghai Municipal Government and the government 
of the Inner Mongolia Autonomous Region, the Ximeng Yishun factory of Xiabuxiabu urgently allocated 
200 tonnes of lamb and transportation vehicles at the fastest speed, which were sent to Shanghai in two 
batches by emergency flight. The first batch of 100 tonnes of lamb was transported by cold chain on 1 
April. The second batch of 100 tonnes of lamb was urgently loaded in the morning of 1 April and arrived 
in Shanghai on 2 April. The 200 tonnes of lamb are all high-quality lamb, which is the same standard as 
that of Xiabuxiabu restaurants. After the lamb arrives in Shanghai, it will be centrally coordinated by the 
Shanghai Municipal Government and then served on the dining table of Shanghai citizens. “Xiabuxiabu 
will fight the pandemic together with the people of Shanghai and overcome difficulties together.”
Since the outbreak of the COVID-19 pandemic in 2020, Xiabuxiabu has taken various measures to ensure 
supply and enrich the dining tables for the citizens. Xiabuxiabu and Coucou restaurants have stepped up 
their operational efforts under high standards of pandemic prevention, while ensuring the hygiene of the 
dining tables for the citizens by way of take-away, group meals and prepared dishes.

64
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
Case: Volunteer service team of Xiabuxiabu: Willingly as the “hidden whiteness” and went to the front 
line to help the community fight against the pandemic
Under the call of the government of Huangcun Town, Daxing District, where the headquarters of Beijing 
Group is located, a number of employees including the headquarters of the Group, Beijing Region 
of Xiabu, Beijing Region of Coucou, and Xiabu Design Engineering Company*（呷哺設計工程公司）
volunteered to form the volunteer service team of Xiabuxiabu, turned into a “hidden whiteness” and went 
to the front line of the community to fight against the pandemic and contributed to the fight against 
the pandemic. In less than two days after the issuance of the volunteer collection order, more than 50 
employees volunteered. On the summer, they wore protective clothing, turned themselves into “hidden 
whiteness”, stuck to the “pandemic” line, moved forward against the trend, and tackled the pandemic 
prevention work in each community, contributing to the fight against the pandemic in Beijing.
Responsibility is the best interpretation only when we come out in the face of difficulties. In the face of 
the urgency of pandemic prevention and control, while ensuring supply, Xiabu staff actively participated 
in volunteer services for pandemic prevention and control, and demonstrated the spirit and power of 
Xiabu staff at all times, and interpreted the volunteer spirit of “dedication, fraternity, mutual assistance 
and progress” with practical actions.

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
65
Being people-oriented and fulfilling social responsibilities
Case: 24-hour standby! 6 female employees supported a restaurant to ensure supply
On 3 May, Xiabuxiabu restaurants and Coucou restaurants in Shanghai resumed operation successively, 
with distribution coverage covering major areas in Shanghai. The restaurant in Jinhai Road, Powerlong, 
Pudong, for which Qian Xiaofeng, an employee, was responsible, currently consisted of six female 
employees (including herself), and fully maintained the normal “operation” of this restaurant of ensuring 
supply. As the closed-loop management was implemented in the restaurants to ensure supply, employees 
were required to take protective clothing throughout the day to ensure the safety of meals. At the 
beginning of implementing the whole process, we made some adjustments. However, when we received 
positive feedback from our first customer, we were happy that our efforts have brought our customers 
satisfaction of taste and physical and mental happiness.
Xiabuxiabu is committed to making a contribution to the people of Shanghai and allowing everyone to 
enjoy the freedom of hotpot and bubble tea. We have set up a special group for resumption of work and 
production in Shanghai “headed” by HO Kuang-Chi, Chairman of Xiabuxiabu. Since the beginning of work 
resumption at the end of April, the headquarters, operations, supply chain, quality control, marketing, 
IT and other departments have closely coordinated, and have been nearly 6,000 meetings on corporate 
WeChat only, with more than 40,000 attendees and more than 200,000 minutes of meetings, in order to 
fully ensure the smooth resumption of work and production.

66
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Being people-oriented and fulfilling social responsibilities
Xiabuxiabu extended love to personnel of pandemic prevention in Daxing District
The China Chain Store & Franchise Association “Public Welfare Law Forum” to share Xiabuxiabu’s 
sustainable development initiatives
Some restaurants of Xiabuxiabu set up “Daxing Delivermen Service Station”  
to distribute free gift packs to delivermen

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
67
FUTURE OUTLOOK
Looking forward to 2023, the production and living will be fully restored when COVID-19 comes under Category B 
management officially. As the saying goes, “Food is the basic necessity of people”, the food industry will also gradually 
return to prosperity. Facing the new situation of recovery, Xiabuxiabu always adheres to the core values of “unity, 
pragmatism, integrity, diligence and creativity” and continues to promote the further development of the Group’s 
multi-brands to promote the complete layout of the Group’s overall business. We are committed to providing the safest 
and highest quality food to our customers by focusing on safety, nutrition and health. Meanwhile, we actively responded 
to climate change, turning challenges into opportunities, and fulfilling our social responsibilities while achieving 
high-quality corporate development.
In the future, we will accelerate the improvement of the multi-brand and multi-business expansion strategy and continue 
to innovate, and make full use of the synergy created by Xiabuxiabu, Coucou, Shaohot and Xiabu Food under the Group 
to promote the long-term development of the Group. Aiming to build a leading group members system in the catering 
industry, we have gradually improved the membership management system of Xiabuxiabu and invited more high-quality 
brands to join. Diversion and expansion have been carried out by means of cross-brand common use and membership 
privileges and private domain traffic pool has also been built, which will drive the development of different brands under 
the Group and enhance the experience of consumers. At the same time, we attach great importance to multi-platform 
marketing and publicity and build the IP of Xiabu Hi-Tiger, to strengthen the exposure of Xiabuxiabu among young people, 
ensuring the popularity of Xiabuxiabu in young groups. The successful establishment of Coucou overseas also indicates 
the Group’s continuous efforts in overseas markets. On the other hand, the Group will continue to make efforts in the 
barbeque sector by taking advantage of the new brand “Shaohot” launched this year, and will continue to expand in the 
first-tier and new first-tier cities in the future. While providing high-quality ingredients and high-end dining experience, 
Shaohot will also utilise the unprecedented “catering +” business model of the catering industry to highlight the young 
lifestyle and continue to provide a pleasant and comfortable dining environment.
In the future, we will still put food safety and product quality as our top priority to provide customers with healthier, 
more delicious, stylish, diversified food and services. We not only guarantee a sustainable supply chain and maintain 
stable and high-quality products, but strictly control the links of ingredients inspection, warehousing management, dish 
processing and restaurant operations, etc., so as to ensure the freshness, good quality, safety and traceability of the 
ingredients. In an effort to provide customers with a safe dining environment, we strictly abide by the food safety and 
hygiene standards at each restaurant. In addition, we focus on the research and development of new products, pay close 
attention to customers’ taste habits and demands, so as to improve the differentiation and uniqueness of the Group’s 
products through a careful selection of ingredients and a meticulous preparation, offering customers with innovative and 
diversified food. Based on the changes in customers’ consumption habits, we will set up various consumption patterns to 
further expand our sales channels. Customer consumption experience is also an important part of our operation. We are 
dedicated to continuously improving customer satisfaction with food and services by conducting research and analysis 
through various platforms and methods, strengthening training and constantly improving the business mode.
Looking ahead, sticking to the sustainable development of the Group as an important principle, we will further implement 
the people-oriented principle, attach importance to the talent reserve of the Group, and fulfil the green development 
obligations of a responsible enterprise. In addition, we also make continuous efforts to create a diverse, fair, harmonious, 
safe and comfortable work environment for the employees to effectively protect their interests, and pay attention to 
the physical and mental health of employees. By providing diversified training, opening up the promotion channel for 
employees, understanding the needs of employees, optimising the remuneration system and incentive mechanism, 
the cohesion of employees will be greatly improved, which is conducive to achieving a win-win situation between the 
Company and its employees.
Looking forward, we will continue to support the national dual-carbon plan and proactively fulfil our social 
responsibilities. We will strictly comply with various laws and regulations and resolutely implement the business 
philosophy of low-carbon operation. Through continuous optimisation of resource utilisation and comprehensive 
emission management, we will spare no efforts in warehouses, kitchens, stores and other places to make proactive 
response to climate change. At the same time, with the goal of giving back to society, we will continue to facilitate the 
development of the local economy, while motivating employees to participate in public welfare undertakings and making 
great contribution to the development of society.

68
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
SUPPORT UNITED NATIONS’ SUSTAINABLE 
DEVELOPMENT GOALS (SDGs)
Goal
Action
Goal
Action
NO
POVERTY
Implement green poverty alleviation 
program
SUSTAINABLE CITIES
AND COMMUNITIES
Make active response to the waste 
management measures introduced by 
local governments and reduce wastes 
generated by our business operation
GOOD HEALTH
AND WELL-BEING
Provide healthy and safe products and 
place emphasis on the physical and 
mental wellbeing of the employees
RESPONSIBLE
CONSUMPTION
AND PRODUCTION
Reduce food wastage and reduce wastes 
through prevention measures, emission 
reduction, recycling and reuse
GENDER
EQUALITY
Ensure equal employment and care for 
female employees
CLIMATE
ACTION
Implement energy-saving and emission 
reduction measures
AFFORDABLE AND
CLEAN ENERGY
Enhance efficient use of energy
LIFE
BELOW WATER
Taking into account the sustainability 
of target stocks and focusing on 
sustainable fisheries harvested 
t h a t  h a v e  m i n i m u m  i m p a c t  o n 
the environment when procuring 
ingredients
DECENT WORK AND
ECONOMIC GROWTH
Prohibit the use of child labour and 
forced labour, create a diverse and 
harmonious working environment, and 
provide rational remuneration package
PEACE, JUSTICE
AND STRONG
INSTITUTIONS
Maintain compliant operation and 
prohibit fraud and bribery
REDUCE
INEQUALITIES
Ensure equal employment, and prohibit 
discrimination on ground of age, 
geographical region, religion, etc.

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
69
SUPPORT UNITED NATIONS’ SUSTAINABLE 
DEVELOPMENT GOALS (SDGs)
ABOUT UN SDGS
The Sustainable Development Goals (SDGs) were adopted at the United Nations Sustainable Development Summit held 
in Rio de Janeiro in 2012, which provide guidelines for the global development work during 2015 and 2030 and were 
designed to address the severe environmental, political and economic challenges currently confronted by the world 
through coordinated efforts. The SDGs include 17 measurable and generally accepted goals, including elimination of 
poverty, prevention of deadly diseases, actions to address climate change, reduce inequality, promotion of sustainable 
consumption, etc. 
NO
POVERTY
ZERO
HUNGER
GOOD HEALTH
AND WELL-BEING
QUALITY
EDUCATION
GENDER
EQUALITY
CLEAN WATER
AND SANITATION
RESPONSIBLE
CONSUMPTION
AND PRODUCTION
SUSTAINABLE CITIES
AND COMMUNITIES
REDUCE
INEQUALITIES
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
DECENT WORK AND
ECONOMIC GROWTH
AFFORDABLE AND
CLEAN ENERGY
CLIMATE
ACTION
LIFE
BELOW WATER
LIFE
ON LAND
PEACE, JUSTICE
AND STRONG
INSTITUTIONS
PARTNERSHIPS
FOR THE GOALS

70
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
A1 Emissions
General Disclosures
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating to 
exhaust and greenhouse gas emissions, discharges 
into water and soil, generation of hazardous and 
non-hazardous wastes, etc.
Note:	 Exhaust emissions include NOx, SOx and other pollutants 
regulated under national laws and regulations.
Greenhouse gases include carbon dioxide, methane, nitrous 
oxide, hydrofluorocarbons, perfluorocarbons and sulphur 
hexafluoride. 
Hazardous wastes are those defined by national regulations.
Disclosed
P36, P43
A1.1
Types of emissions and respective emission data.
Disclosed
P37
A1.2
GHG emissions in total (in tonnes) and, if appropriate, 
intensity (e.g. per unit of production volume, per facility).
Disclosed
P37
A1.3
Hazardous wastes generated in total (in weight or volume) 
and, if appropriate, intensity (e.g. per unit of production 
volume, per facility and per regular employee).
Not applicable
Due to the nature 
of the main 
business of the 
Company, no 
significant amount 
of hazardous 
wastes are 
generated during 
the operation 
process, thus 
this index is not 
applicable.
A1.4
Non-hazardous wastes generated in total (in weight or 
volume) and, if appropriate, intensity (e.g. per unit of 
production volume, per facility and per regular employee).
Disclosed
P37
A1.5
Description of measures to mitigate emissions and results 
achieved.
Disclosed
P36-P44
A1.6
Description of treatment of hazardous and non-hazardous 
wastes, reduction initiatives and results achieved.
Disclosed
P43-P44

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
71
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
A2 Use of 
Resources
General Disclosure
Policies on efficient use of resources, including energy, water 
and other raw materials.
Note:	Resources may be used for production, storage, 
transportation, buildings, electronic equipment, etc.
Disclosed
P36-P43
A2.1
Direct and/or indirect energy consumption by type (e.g. 
electricity, gas or oil) in total (kWh in ’000s) and intensity (e.g. 
per unit of production volume, per facility).
Disclosed
P37
A2.2
Water consumption in total and intensity (e.g. per unit of 
production volume, per facility).
Disclosed
P37
A2.3
Description of energy use efficiency initiatives and results 
achieved.
Disclosed
P36-P43
A2.4
Description of whether there is any issue in sourcing water 
that is fit for the purpose, water efficiency initiatives and 
results achieved.
Disclosed/
partial not 
applicable
P36-P43, due to 
the nature of the 
main business of 
the Company, the 
source of water is 
municipal water 
supply and there 
is no issue in 
sourcing water.
A2.5
Total packaging materials used for finished products (in 
tonnes) and, if appropriate, packaging materials used for per 
unit produced.
Disclosed
P43
A3 
Environment 
and Natural 
Resources
General Disclosure
Policies on minimising the issuer’s significant impact on the 
environment and natural resources.
Disclosed
P43-P48
A3.1
Description of the significant impacts of business activities on 
the environment and natural resources and the actions taken 
to control such impacts.
Disclosed
P43-P48
A4
Climate 
Change
General Disclosure
Policies on identification and mitigation of  significant 
climate-related issues which have  impacted and may impact 
the issuer.
Disclosed
P43-P48

72
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
B1 
Employment
General Disclosure
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating 
to compensation and dismissal, recruitment and 
promotion, working hours, rest periods, equal 
opportunity, diversity, anti-discrimination, and other 
benefits and welfare.
Disclosed
P50-P53
B1.1
The total number of employees by gender, employment type, 
age group and geographical region.
Disclosed
P51
B1.2
The employee turnover rate by gender, age group and 
geographical region
Disclosed
P52
B2 Health and 
Safety
General Disclosure
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating to 
providing a safe working environment and protecting 
employees from occupational hazards.
Disclosed
P54-P58
B2.1
Number and rate of work-related fatalities.
Disclosed
P52
B2.2
Lost days due to work injury.
Disclosed
P52
B2.3
Description of occupational health and safety measures 
adopted, as well as how they are implemented and 
monitored.
Disclosed
P54-P58

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
73
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
B3 
Development 
and Training
General Disclosure
Policies on improving employees’ knowledge and skills for 
discharging duties at work. Description of training activities.
Note:	Training refers to vocational training. It may include 
internal and external training programs paid by the 
employer.
Disclosed
P59-P63
B3.1
The percentage of employees receiving trainings by gender 
and employee category (e.g. senior management, middle 
management, etc.).
Disclosed
P62
B3.2
The average training hours completed per employee by 
gender and employee category.
Disclosed
P62
B4 Labour 
Standard
General Disclosure
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating to 
preventing use of child labour or forced labour.
Disclosed
P50
B4.1
Description of measures to review recruitment practices to 
avoid child labour and forced labour.
Disclosed
P50
B4.2
Description of steps taken to eliminate such practices when 
discovered.
Disclosed
P50
B5 Supply 
Chain 
Management
General Disclosure
Policies on managing the environmental and social risks of 
the supply chain.
Disclosed
P24-P27
B5.1
Number of suppliers by geographical region.
Disclosed
P24
B5.2
Description of practices relating to engaging suppliers, 
number of suppliers where the practices are being 
implemented, as well as how they are implemented and 
monitored.
Disclosed
P24-P27
B5.3
Description of practices used to identify environmental 
and social risks along the supply chain, and how they are 
implemented and monitored.
Disclosed
P24-P27
B5.4
Description of practices used to promote environmentally 
preferable products and services when selecting suppliers, 
and how they are implemented and monitored.
Disclosed
P25, p48

74
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
B6 Product 
Responsibility
General Disclosure
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating to health 
and safety, advertising, labeling and privacy matters in 
relation to products and services provided and methods 
of redress.
Disclosed
P27-P34
B6.1
Percentage of total products sold or shipped subject to 
recalls for safety and health reasons.
Disclosed
P34
B6.2
Number of products and service related complaints received 
and how they are dealt with.
Disclosed
P34
B6.3
Description of practices relating to observing and protecting 
intellectual property rights.
Disclosed
P19
B6.4
Description of quality assurance process and recall procedures.
Disclosed
P34
B6.5
Description of consumer data protection and privacy policies, 
as well as how they are implemented and monitored.
Disclosed
P34

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
75
ESG INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
B7 Anti-
corruption
General Disclosure
Information on:
(a)	
the policies; and
(b)	
compliance with relevant laws and regulations that 
have a significant impact on the issuer relating to 
bribery, extortion, fraud and money laundering.
Disclosed
P18-P19
B7.1
Number of concluded legal cases regarding corrupt practices 
brought against the issuer or its employees during the 
reporting period and the outcomes of the cases.
Disclosed
P19
B7.2
Description of preventive measures and whistleblowing 
procedures, and the related implementation and supervision 
approaches.
Disclosed
P19
B7.3
Description of anti-corruption training provided to directors 
and staff.
Disclosed
P19
B8 Community 
Investment
General Disclosure
Policies on community engagement to understand the needs 
of the communities where the issuer operates and to ensure 
its activities taking into consideration the communities’ 
interests.
Disclosed
P63-P66
B8.1
Focus areas of contribution (e.g. education, environmental 
concerns, labour needs, health, culture, sport).
Disclosed
P63-P66
B8.2
Resources contributed (e.g. money or time) to the focus area.
Disclosed
P63-P66

76
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
GRI STANDARDS INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
102-1
Name of the organization
Disclosed
P14
102-2
Activities, brands, products and services
Disclosed
P14-P15
102-3
Location of headquarters
Disclosed
P14
102-4
Location of operations
Disclosed
P3, P14
102-5
Ownership and legal form
Disclosed
P14
102-6
Markets served
Disclosed
P3, P14
102-7
Scale of the organization
Disclosed
P3, P14, P20, P51
102-8
Information on employees and other workers
Disclosed
P51
102-9
Supply chain
Disclosed
P24-P27
102-10
Significant changes to the organization and its supply chain
Disclosed
P24-P27
102-13
Membership of associations
Disclosed
P22
102-14
Statement from senior decision-maker
Disclosed
P3
102-15
Key impacts, risks and opportunities
Disclosed
P3, P67
102-16
Values, principles, standards and norms of behaviour
Disclosed
P3
102-20
Executive-level responsibility for economic, environmental 
and social topics
Disclosed
P4
102-21
Consulting stakeholders on economic, environmental and 
social topics
Disclosed
P5-P6
102-29
Identifying and managing economic, environmental and 
social impacts
Disclosed
P7
102-30
Effectiveness of risk management processes
Disclosed
P16-P17
102-31
Review of economic, environmental and social topics
Disclosed
P7

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
77
GRI STANDARDS INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
102-32
Highest governance body’s role in sustainability reporting
Disclosed
About this report, 
P4
102-40
List of stakeholder groups
Disclosed
P5-P6
102-43
Approach to stakeholder engagement
Disclosed
P5-P6
102-44
Key topics and concerns raised
Disclosed
P5-P7
102-46
Defining report content and topic boundaries
Disclosed
About this report
102-47
List of material topics
Disclosed
P7
102-49
Changes in reporting
Disclosed
About this report
102-50
Reporting period
Disclosed
About this report
102-51
Date of most recent report
Disclosed
About this report
102-52
Reporting cycle
Disclosed
About this report
102-53
Contact point for questions regarding the report
Disclosed
P79
102-55
GRI content index
Disclosed
P67-P78
201-1
Direct economic value generated and distributed
Disclosed
P3, P20
205-2
Communication and training about anti-corruption policies 
and procedures
Disclosed
P18-P19
301-1
Materials used by weight or volume
Disclosed
P43
302-1
Energy consumption within the organization
Disclosed
P37
302-3
Energy intensity
Disclosed
P37
302-4
Reduction of energy consumption
Disclosed
P37
302-5
Reductions in energy requirements of products and services
Disclosed
P36-P43
305-1
Direct (Scope 1) GHG emissions
Disclosed
P37

78
XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
GRI STANDARDS INDEX
No.
Description
Disclosure 
Status
Reference 
Sections in the 
Report
305-2
Energy indirect (Scope 2) GHG emissions
Disclosed
P37
305-4
GHG emissions intensity
Disclosed
P37
306-1
Total water discharge by quality and destination
Disclosed
P37
306-2
Total amount of waste by type and disposal method
Disclosed
P37
307-1
Non-compliance with environmental laws and regulations
Disclosed
P37
401-2
Benefits provided to full-time employees that are not 
provided to temporary or part-time employees
Disclosed
P53, P56-P58
401-3
Parental leave
Disclosed
P53
404-2
Programs for upgrading employee skills and transition 
assistance programs
Disclosed
P59-P63
414-2
Negative social impacts from the supply chain and actions 
taken
Disclosed
P24-P27
416-1
Assessment of the health and safety impacts of products and 
service categories
Disclosed
P34
416-2
Incidents of non-compliance concerning the health and safety 
impacts of products and services
Disclosed
P34

XIABUXIABU CATERING MANAGEMENT (CHINA) HOLDINGS CO., LTD. 
2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
79
READER FEEDBACK FORM
Thank you for reading 2022 Report of Environmental, Social and Governance of Xiabuxiabu. In order to provide you and 
other stakeholders with more valuable information and improve the Company’s ability to fulfil ESG, we sincerely welcome 
any opinions and suggestions you may offer on the report via:
Mail to: Room 1201, 12/F OfficePlus@Wan Chai, No. 303 Hennessy Road, Wanchai, Hong Kong
Telephone: (852) 2952 3566
Email: Godfrey@xiabu.com
	 1	
Which of the following stakeholder types applies to you?
 	
A Government 
B Regulatory Authority 
C Shareholder 
D Customer 
E Employee 
F Supplier and Partner 
	
G Community 
H Public and Media
	 2	
Do you think this report has fully satisfied your expectations for the Company?
	
A Yes 
B No, which of your expectations do you think is not reflected in this report?
	 3	
Do you think the Company has met your expectations well?
	
A Yes 
B No, which of your expectations do you think has not been met well?
	 4	
Do you think the arrangement of content and layout design of this report provide easy reading?
	
A Excellent  
B Good 
C Average 
D Poor
	 5	
What other opinions and suggestions do you have on our fulfillment of social responsibility and this report?
Thanks again for your participation!