A MORE
SUSTAINABLE 
WAY TO RETAIL
2021 CORPORATE 
RESPONSIBILITY REPORT

1 
2021 Corporate Responsibility Report
About this Report
This is Qurate Retail Group’s (QRG) second 
annual corporate responsibility (CR) report, 
updating stakeholders on our progress against 
the public commitments set forth in our last 
report. These commitments are informed by 
a materiality assessment of important topics, 
and guided by the United Nations Sustainable 
Development Goals (UN SDGs). This report 
also includes disclosures aligned to relevant 
sector standards published by the Sustainability 
Accounting Standards Board (SASB).
TABLE OF CONTENTS
	 2	
A More Sustainable 
Way to Retail
	10	
Protecting Our 
Environment
	16	
Curating Product 
Responsibly
	21	
Championing 
Empowerment 
& Belonging
	39	
ESG Data Center
	42	
SASB Index

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2021 Corporate Responsibility Report
A MORE SUSTAINABLE WAY TO RETAIL
About Qurate 
Retail Group
Our seven leading retail brands are all 
dedicated to providing a more human 
way to shop. Together, our brands 
combine shopping and entertainment 
to curate products, experiences, 
conversations and communities for 
millions of highly discerning shoppers.
West Chester, PA
Headquarters
14
Television channels
We are the 
largest player 
in video commerce
Linear TV
E-commerce sites
Digital streaming
Social platforms
Operations
United States, United Kingdom, Germany, 
Japan, Italy, Poland and China
200M
Homes reached worldwide
We reach millions 
more through
Multiple streaming services
Social media pages
Mobile apps
Websites
Print catalogs
In-store destinations

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2021 Corporate Responsibility Report
A MORE SUSTAINABLE WAY TO RETAIL
ABOUT QURATE RETAIL GROUP
2021 By the Numbers
235M
packages 
shipped
21.7M
customers
2.5B
total shopping 
sessions
63%
of revenue from 
e-commerce
51.1M
average monthly 
searches
$14B
in revenue
$611M
in free cash flow
26,580
team members
Awards and Recognitions
We’re proud to share the success of our dedicated 
team members. Here are a few of the awards and 
recognitions earned by QRG brands in 2021.
NO. 38
National Retail Federation’s 2021 Top 100 Retailers List 
2022 SUSTAINABILITY YEARBOOK1
S&P Global
100%
Human Rights Campaign Foundation’s 
2022 Corporate Equality Index1
2022 BLOOMBERG 
GENDER EQUALITY 
INDEX1
2021 ACE AWARDS
Accessories Council 
Excellence
	 1.	 Data submitted in 2021.

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2021 Corporate Responsibility Report
A MORE SUSTAINABLE WAY TO RETAIL
A Message 
from Our CEO
At its best, retail is more than just a way to fulfill our 
material needs. Retail is an opportunity to explore, 
dream and come together around shared ideas of 
what could be.
Qurate Retail exists to keep this humanity, this soul, in 
retail. Over the past four decades, we have become 
a video commerce (“vCommerce”) powerhouse — 
reaching hundreds of millions of homes and devices 
worldwide with joyful stories and interesting products; 
connecting millions of people to our brands and to 
each other; building countless virtual communities.
As a team, we recognize that our global vCommerce 
platform can do more than just delight our customers 
and inspire them to shop with us. We are uniquely 
positioned to inspire a more sustainable way to retail 
— intentionally inclusive, entrepreneurially driven, 
responsibly curated and waste smart. In 2020, we 
crafted a corporate responsibility strategy to help 
us do this by focusing our team’s efforts around 
three strategic pillars: Protecting Our Environment, 
Curating Product Responsibly, and Championing 
Empowerment and Belonging.
In 2021, our team put tremendous heart into executing 
this strategy: We announced new goals in key areas, 
achieved some existing targets early and made 
important progress on many others.
	»
We elevated diverse voices, most notably 
by welcoming nearly 100 underrepresented 
entrepreneurs to our Small Business Spotlight, a 
flagship program that offers diverse small businesses 
national exposure on QVC®, HSN® and Zulily®. We 
launched our first Spanish-language program in the 
US and began featuring stories of resilience on our 
Italian broadcasts.
	»
We achieved a perfect 100% on Human Rights 
Campaign Foundation’s 2022 Corporate Equality 
Index and joined the 2022 Bloomberg Gender-
Equality Index (based on applications submitted 
in 2021) — two honors that reflect our deep 
commitment to our workforce. We added new 
diversity training for leaders and team members 
and expanded our Team Member Resource Groups 
(TMRGs) to 39 worldwide. Our TMRGs hosted 
many events to promote authenticity and inclusion 
and contributed to dozens of customer and 
marketplace initiatives.
	»
We collaborated across brands to increase the 
sustainability of our business by eliminating single-
use plastic bottles from corporate office locations 
worldwide. We achieved another sustainable 
packaging goal ahead of target and made significant 
progress toward achieving our first Scope 1 and 2 
greenhouse gas (GHG) emissions reduction goal.
	»
We helped our consumers to make responsible 
choices by expanding our use of sustainable 
materials at Garnet Hill and in multimillion-dollar 
brands at QVC like AnyBody, zuda and Denim & Co.
	»
We launched Zulily’s first Sustainability Shop, along 
with a new show on sustainable living at QVC Japan.
	»
We gave back to our communities by generating 
$41.6 million in annual contributions — our highest 
total ever — supporting more than 1,000 
nonprofits worldwide.
As a new member of the Business Roundtable, I am 
pleased to sign the “Statement on the Purpose of a 
Corporation,” a commitment by more than 180 CEOs to 
lead their companies for the benefit of all stakeholders. 
Yes, we will serve our shareholders. But we will also 
deliver value to our customers, invest in our team 
members, deal fairly with our suppliers and support 
our communities. As Qurate Retail, we intend to be 
co-authors of a brighter future, together with all of our 
stakeholders. We hope you will join us on this journey.
Best,
David Rawlinson II
President and CEO, Qurate Retail, Inc.

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2021 Corporate Responsibility Report
A More Sustainable 
Way to Retail
We have a long-standing commitment to doing 
business the right way and creating positive change 
for all the communities we touch. Propelled by our 
purpose to enrich life’s everyday moments through 
the experiences we create, the connections we make 
and the products we curate, we achieved some of 
our initial goals, set new ones and made substantial 
progress on the rest.
Our CR program builds on our materiality assessment, 
which identified our core material topics based on 
extensive research and engagement with stakeholders, 
including QRG team members, customers, community 
groups and suppliers. These material topics have been 
organized under each of our three pillars: Protecting 
Our Environment, Curating Product Responsibly and 
Championing Empowerment & Belonging.
CR is a critical part of our purpose, priorities and 
principles. Our purpose is our “why” and aligns QRG’s 
brands in working toward a common cause. Each brand 
has its own set of strategic priorities that define what 
actions we must take to fulfill QRG’s purpose, and how 
we deliver against those priorities is defined by a core 
set of principles that compel us to drive progress, act 
with empathy, be brave, embrace the future and do 
what’s right.
In line with these principles, our CR commitments keep 
us accountable for how our choices impact QRG’s 
stakeholders and the environment — now and in the 
future. They drive us to be a force for good, both 
within our business and in the world.
The content of this report aligns with our strategic 
pillars to demonstrate how our people, networks and 
brands support our vision. A key motivator behind 
our formal CR strategy and goals is a commitment to 
transparency. As we make progress, we will continue 
to enhance disclosures across these pillars.

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Governance 
and Ethics
Our business is built on a foundation of trust that 
we have nurtured over the years with our customers, 
our vendors and our team members. To maintain 
that trust, we have built business ethics, product 
safety and quality, and outstanding customer 
service into our CR strategy. Guided by our Code of 
Business Conduct and supported by robust policies, 
standards and practices, we work to ensure that we 
are operating ethically, providing excellent customer 
service and following the highest of standards in 
product procurement and manufacturing.
Governance
QRG is part of Qurate Retail, Inc. (QRI) (NASDAQ: 
QRTEA, QRTEB, QRTEP), which includes the QRG 
portfolio of brands as well as other minority interests. 
In turn, QRI draws on the partnership spanning 
QRI, Liberty Media Corporation, Liberty Broadband 
Corporation and Liberty TripAdvisor Holdings, Inc. in 
approaching environmental, social and governance 
(ESG) matters. Together, the companies leverage 
best practices, share resources, develop priorities 
and pursue sustainable, long-term value creation.
Guided by this ESG strategy, QRI’s 
majority‑independent Board of Directors (the Board) 
oversees a strong corporate governance program 
to enhance the long-term value of the company for 
the benefit of its shareholders. Independent Board 
members chair and serve on the standing Audit, 
Compensation, and Nominating and Corporate 
Governance Committees, and the Board has separated 
the positions of Chairman of the Board and Chief 
Executive Officer (CEO).
Check out our Code of Business 
Conduct, which applies to all our 
directors, officers and team members. 
Policies & Standards
• Enterprise Risk Management
• Tax Strategy
• Statement of Privacy Practices
• Discrimination and Harassment Policy
• Anti-Bribery and Anti-Corruption Policy
Our Governance Structure At-A-Glance
Qurate Retail, Inc. (QRI)
Includes: QRG + other
minority interests
QRI Board of Directors and its committees 
oversee corporate governance and key 
ESG issues
Qurate Retail Group (QRG)
Includes: QVC®, HSN®, Zulily®, 
Ballard Designs®, Frontgate®, 
Garnet Hill® and Grandin Road®
A CR Committee, made up of QRG’s 
Executive Leadership Team, oversees CR 
and ESG issues
Collaborative 
ESG Approach
Includes: QRI + Liberty Media 
+ Liberty Broadband + Liberty 
TripAdvisor
A CR Committee comprised of cross-
functional team members oversee 
ESG efforts and best-practice sharing
  Learn more about ESG at Liberty and the new Liberty Climate Initiative.

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GOVERNANCE AND ETHICS
The Board understands and appreciates the value 
and enrichment that member diversity provides in all 
its forms. In its director candidate identification and 
nomination process, the Board seeks a breadth of 
experience from a variety of industries and professional 
disciplines, along with a diversity of gender, ethnicity, 
age and other personal characteristics. Its 10 current 
members include two directors who identify as female, 
two directors who identify as Asian, one director who 
identifies as Black and one director who identifies 
as LGBTQ+.
The Board as a whole has responsibility for risk 
oversight, with reviews of certain areas being 
conducted by the relevant Board committees. The 
Audit Committee oversees the management of 
financial risks and risks relating to potential conflicts 
of interest. The Compensation Committee oversees 
the management of risks relating to compensation 
arrangements with QRI senior officers. The Nominating 
and Corporate Governance Committee oversees the 
nomination of individuals with the judgment, skills, 
integrity and independence necessary to oversee the 
key risks associated with QRI, as well as risks inherent 
in QRI’s corporate structure. These committees then 
provide reports periodically to the full Board. In 
addition, the oversight and review of other strategic 
risks are conducted directly by the full Board.
The oversight responsibility of the Board and its 
committees is enabled by management reporting 
processes that are designed to provide visibility to 
the Board about the identification, assessment and 
management of critical risks. These areas of focus 
include strategic, operational, financial and reporting, 
succession and compensation, legal and compliance, 
cybersecurity and other risks, including those related 
to material environmental and social matters such as 
climate change, human capital management, diversity, 
equity, and inclusion, and community relations (together 
with governance concerns, ESG). QRI’s management 
reporting processes include regular reports from QRI’s 
Chairman of the Board and QRI’s CEO, which are 
prepared with input from QRI’s senior management 
team, Internal Audit group and Chief Portfolio Officer, 
who manages QRI’s ESG efforts.
With oversight from QRI’s Board, QRG’s Executive 
Leadership Team is responsible for driving business 
value across QRG and its brands. A subset of this team 
of diverse business leaders makes up our Corporate 
Responsibility Executive Steering Committee, which 
meets every other month to oversee QRG’s CR issues. 
The goal of the committee is to effectively integrate CR 
strategies into the company’s major business functions 
and operations to help accomplish our mission and 
business objectives. The committee includes our 
President and CEO and senior leaders of the executive 
team, demonstrating that our commitment to our CR 
initiatives is supported by leadership at the highest 
level of our organization. Members of the committee 
have a broad range of backgrounds and skill sets 
critical to championing responsible business practices 
across the enterprise.
In addition to the committee, QRG’s Corporate 
Responsibility Leadership Team plans and executes 
initiatives to attain our CR commitments. This team 
is supported by advocates and champions across 
our brands who participate in several working groups 
aligned to our material topics. Members of the 
committee and QRG’s executive team regularly meet 
with shareholders and other stakeholders to address 
the company’s CR strategies and commitments. These 
meetings allow QRG’s leaders to gain feedback on 
important environmental and social issues and help the 
company set goals and evaluate key CR initiatives.
Diverse Leadership Perspectives
QRI President & CEO David Rawlinson
1 of 6 Black Fortune 500 CEOs
20%
QRI Board 
members 
identify as 
female
30%
QRI Board members 
identify as Asian 
or Black

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2021 Corporate Responsibility Report
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Corporate Responsibility Commitments 
and Progress
Our CR commitments hold us accountable and focus on measurable goals and targets, aligned to the UN SDGs.2 In this 
first phase of goal setting, our focus is on setting commitments that have the greatest impact, while also inspiring and 
motivating our team members. As we make progress toward these goals, we will continue to evolve them and raise the 
bar in line with our vision to inspire a more sustainable way to retail.
Protecting Our Environment
PRIORITY 
TOPIC & 
UN SDGs2
TERMINAL 
YEAR
INTERIM 
TARGETS
STATUS
   IN PROGRESS
   ACHIEVED
Energy-Efficient 
Operations
2022
By 2022, reduce Scope 1 and 2 GHG emissions by 14% (from a 
2018 baseline).
Waste-Smart 
Operations
2025
Reduce single-use plastics on-site.
By 2021, eliminate all single-use plastic bottles from QRG corporate 
office locations worldwide.
By 2023, eliminate all single-use plastic bottles from QRG Fulfillment 
Centers worldwide.
By 2022, eliminate plastic bags from global outlet and team 
member stores.
Increase on-site packaging recycling.
By 2022, evaluate the feasibility of zero waste to landfill in US 
fulfillment centers (based on QVC UK standards).
By 2025, recycle 100% of paper, corrugate, wood and plastic film at all 
fulfillment centers.
Sustainable 
Packaging
2030
Improve carbon footprint through source reduction.
By 2022, reduce the average emissions intensity per package shipped 
by 5% (from a 2018 baseline).
By 2025, reduce the average emissions intensity per package shipped 
by 20% (from a 2018 baseline).
Improve customer education on the recyclability of QRG packaging.
By 2025, include packaging sustainability information on all outbound 
overpack and all proprietary brands packaging in the US.
Increase the recyclability of QRG packaging.
By 2025, all outbound overpack to be considered recyclable.
By 2030, all proprietary brand packaging to be considered recyclable.
Use recycled content in QRG packaging.
By 2025, increase the recycled content of outbound overpack fiber 
packaging to 60% and plastic to 25%.
By 2030, increase the recycled content of proprietary brands 
packaging to 60% in fiber materials and 25% in plastics.
	 2.	 The UN SDGs encompass 17 goals that aim to align international efforts to leave a better planet for future generations.

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CORPORATE RESPONSIBILITY COMMITMENTS AND PROGRESS
Curating Product Responsibly
PRIORITY 
TOPIC & 
UN SDGs2
TERMINAL 
YEAR
INTERIM 
TARGETS
STATUS
   IN PROGRESS
   ACHIEVED
Responsible 
Sourcing and 
Manufacturing
2023
To promote supply chain transparency, publish an annual list of names 
and addresses of Tier 1 factories that produce direct-sourced products 
sold by QVC and HSN, beginning no later than 2023.3
Championing Empowerment & Belonging
PRIORITY 
TOPIC & 
UN SDGs2
TERMINAL 
YEAR
INTERIM 
TARGETS
STATUS
   IN PROGRESS
   ACHIEVED
Diversity, Equity, 
& Inclusion 
(DE&I)
2025
Increase diverse representation in our supervisory and leadership roles.
By 2025, 25% of leaders to be members of underrepresented 
racial/ethnic groups.
By 2025, double percentage of Black and Hispanic/Latino leaders to 
12% and 10%, respectively.
By 2023, achieve gender parity (50% women) at the director+ level 
worldwide.
Develop inclusive leaders who are accountable for DE&I results.
By 2021, all leaders to set DE&I goals for their areas of responsibility.
By 2022, all leaders to complete training on inclusive leadership, 
microaggressions/allyship and anti-racism/racial equity.
Advance inclusion and equity for our teams, customers and communities.
By 2022, all 25,000 team members to complete training on 
unconscious bias, microaggressions/allyship and anti-racism/
racial equity.
By 2025, rank in the top quartile for DE&I on team member 
engagement survey.
Elevate underrepresented businesses and products to invite a broader consumer base.
By 2025, spotlight 500 underrepresented small businesses.
By 2021, develop and implement a vendor/supplier diversity program.
Hold ourselves accountable by being transparent on our efforts and progress.
By 2021, publish first Corporate Responsibility Annual Impact Report, 
including DE&I updates.
Thriving 
Entrepreneurs 
and Community 
Involvement
2025
Between 2020–2025, commit $100 million in total contributions 
with $50 million directed toward women’s empowerment and 
entrepreneurship.
Between 2020–2025, complete 100,000 team member 
volunteer hours.
	 2.	 The UN SDGs encompass 17 goals that aim to align international efforts to leave a better planet for future generations.
	 3.	 This list will include factories involved in the manufacturing and/or assembly of finished products in the apparel and home categories, sold at retail by 
QVC and HSN. Where existing contractual or other restrictions or considerations may preclude certain factory names and addresses from publication, 
we expect to work with any such business partners to secure necessary approvals.

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2021 Corporate Responsibility Report
Protecting Our 
Environment
A sustainable way to retail, by definition, 
protects the environment.
The scale of our business can have ripple effects 
throughout our industry, so we’re dedicated to leading by 
example. We work together across our brands and markets 
to do things right. As a business that reaches millions of 
viewers and shoppers around the world, we have a unique 
opportunity to help educate consumers about sustainable 
behaviors and making more purposeful choices. In our 
collective efforts to minimize environmental impact, we’re 
focused on three key areas:
	»
Energy-Efficient & Waste-Smart Operations
	»
Sustainable Packaging
	»
Shipping & Logistics


  Learn more in our 
Environmental Commitment Statement
2021 Achievements
  Achieved waste-smart operations goal to 
eliminate all single-use plastic bottles from 
QRG corporate office locations worldwide 
by 2021, eliminating approximately 700,000 
bottles per year4
  After achieving another sustainable 
packaging goal ahead of target, we set 
more ambitious goals focused on reducing 
our packaging emissions and increasing 
recycled content in our outbound overpack 
fiber and plastic packaging
  Made significant progress in achieving 2022 
Scope 1 and 2 GHG emissions-reduction 
goal of 14% by coming in at 13.46%
	 4.	 Elimination metric based on 2019 sales figures.

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2021 Corporate Responsibility Report
PROTECTING OUR ENVIRONMENT
Energy-Efficient 
& Waste-Smart 
Operations
We are committed to conserving energy and 
minimizing waste in our operations through 
efficiency‑focused best practices and the use 
of renewable energy where possible.
Curbing GHG emissions is critical to address the 
pressing challenges of climate change, and as a 
global company we have both a responsibility and an 
opportunity to do our part by reducing the impact 
of our operations. To do so, we are mapping and 
monitoring our GHG emissions and reducing them 
through initiatives such as facility lighting retrofits 
and renewable energy solutions. In addition to 
conserving energy, we are focused on reducing both 
water use and waste across QRG’s brands and markets.
Energy-Efficient Operations
Our carbon footprint has been verified by a third 
party, and we actively monitor our Scope 1 and 2 
emissions. In 2021, we came very close to completing 
our 2022 goal to reduce Scope 1 and 2 GHG emissions 
— which include our studios, fulfillment and data 
centers, corporate offices and stores — by 14% 
by coming in at 13.46%. As we work toward these 
goals, we continue to focus on operating efficiently 
by upgrading and optimizing our lighting and 
heating, ventilation and cooling systems. In 2021, 
we achieved a 20% year-over-year reduction in 
energy consumption at one of our UK data centers 
with the introduction of a free cooling system.
Moving forward, we seek to increase transparency 
around our carbon reduction efforts by publicly 
submitting data on QRG’s carbon output to the 
environmental disclosure system CDP.
Retrofits and Renewable Energy Solutions
In the US, QRG has outlined specific design and 
construction standards aimed at ensuring energy-
efficient operations in line with our CR goals. The 
guidelines help our design and construction teams 
integrate sustainability into their evolving processes 
and strategies, with an aim to apply these to projects 
at many different scales. In 2021, we continued 
implementing replacement programs that we launched 
in 2019, such as upgrading to LED lighting and 
introducing sustainable investments into our capital 
expenditure and long-range planning. Upgraded LED 
lighting controls limit the hours of operation to only 
those times when spaces are occupied, thereby further 
reducing carbon emissions.
QRG Scope 1 & 2 GHG Emissions
2018–2021 | metric tonnes CO2e
 Scope 1
 Scope 2
 Scopes 1 & 2 combined5
  Learn more about our third-party carbon 
footprint assurance and energy-efficient 
operations and targets
	 5.	 Our Scope 1 and 2 goal includes QVC (all markets), HSN and Zulily (Frontgate, Ballard Designs, Grandin Road and Garnet Hill are excluded 
due to lack of available data), thereby accounting for 98% of QRG revenue.

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2021 Corporate Responsibility Report
ENERGY-EFFICIENT & WASTE-SMART OPERATIONS
PROTECTING OUR ENVIRONMENT
To date, we have replaced 23,638 
conventional fittings with LED fittings 
in our facilities, resulting in an estimated 
annual GHG emissions reduction of 
5,646 t CO2e — the equivalent of 
driving an average passenger vehicle 
14.2 million miles.6
Heating, ventilation and cooling systems account 
for approximately 50% of our Scope 1 and 2 carbon 
emissions, and we similarly reduced this output through 
efficient primary plants that ensure heat recovery 
between air flows, along with effective control systems, 
zoning and time controls. In 2021, we installed our first 
free cooling system at our Knowsley data center in the 
UK, which enabled us to cool the facility using outside 
air when conditions made it possible. The project 
resulted in annual energy savings of 140,000 kWh and 
a GHG emissions reduction of 30 t CO2e. Based on 
its success, we plan to replicate the project across all 
markets where outside air temperatures permit.
Finally, we have solar panels in place at two of our 
fulfillment centers in the US and in Japan. By investing 
in energy management systems and committing 
to sustainable design standards for all new and 
refurbished building projects, we’ll further reduce 
GHG emissions, following a life cycle approach.
Water Conservation
Although our water consumption involves no 
manufacturing or processing applications, water 
remains a natural resource that we recognize needs 
to be protected. Measuring our consumption allows 
us to take actions to avoid waste and implement 
additional future measures to reduce water use.
  See page 39 for water use data
Waste-Smart Operations
Being waste-smart means minimizing waste and 
maximizing efficiency to conserve natural resources 
such as energy, water and materials. QRG has already 
started this journey, launching a comprehensive effort 
across our brands and markets to incrementally reduce 
and ultimately eliminate waste wherever possible.
Resource efficiency is frequently a function of local 
conditions, so we use grassroots and community 
education strategies to further our efforts, such 
as hosting e-waste collection drives and donating 
unopened surplus and returned products to divert 
them from landfills or incineration. In 2021, we 
made progress on our waste reduction efforts by 
completing our goal to eliminate single-use plastic 
bottles across our corporate offices several months 
ahead of schedule. Following that success, our work 
group set new goals for additional plastic elimination 
and launched a photocopying reduction campaign. 
Additionally, we made inroads in finding new uses 
for obsolete products in our warehouses by donating 
over 5,000 product pallets to charitable organizations 
across the globe. These efforts helped us reach 
our highest annual product donation value of over 
$23 million, having the added benefit of helping people 
and the planet by promoting reuse. We also expanded 
our third-party assurance to include global water 
consumption and certain categories of waste from our 
international facilities, and we set up new procedures 
that will enable us to include total global waste in 2022 
and beyond.
	 6.	 Calculation from EPA GHG equivalencies calculator.

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2021 Corporate Responsibility Report
ENERGY-EFFICIENT & WASTE-SMART OPERATIONS
PROTECTING OUR ENVIRONMENT
Success Story:
From Waste to Resource: QVC 
Japan’s Sustainability Loop
When our vendors deliver products to our Sakura 
Fulfillment Center in Japan, they use a thin plastic 
stretch film to prevent boxes from shifting during 
shipping and protect them against dust and dirt 
during storage. Previously, once the products were 
unpacked, the film was discarded as industrial waste 
and sent for incineration.
That changed in 2021, when we began recycling 
the film into plastic used to produce “label sleeves,” 
which include shipping labels and other flyers sent 
to customers. The new system allows us to repurpose 
10 tons of stretch film 
waste annually.
The logistics team 
responsible for the 
recycling innovation was 
inspired to tackle the 
project based on a new 
law to reduce plastic 
waste in Japan. In turn, 
we will use their success 
to inspire other teams 
around the world to 
pursue closed-loop solutions.
Success Story: 
Eliminating Single-Use 
Plastic Bottles
At the launch of QRG’s CR strategy in 2020, we 
announced a goal to eliminate single-use plastic 
bottles across our corporate office locations 
worldwide by the end of 2021. By executing a 
campaign with Fill it Forward, we achieved that 
goal ahead of schedule in mid-2021, eliminating 
QRG’s purchase and use of approximately 
700,000 water bottles per year. Along the way, 
we made two charitable donations, which helped 
to fund a clean water well and pump system in 
Tigray, Ethiopia.

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2021 Corporate Responsibility Report
PROTECTING OUR ENVIRONMENT
Sustainable 
Packaging
We are identifying alternatives to plastic and 
nonrecyclable packaging as we build the sustainable 
future of retail.
A key priority is to shift toward more sustainable 
packaging and consolidated shipping. With 
representation from all international teams, QRG’s 
Sustainable Packaging Work Group continues to 
achieve and make progress toward our company’s 
packaging goals. In 2021, we shipped approximately 
235 million packages, which makes identifying more 
sustainable alternatives to plastic and nonrecyclable 
packaging a critical opportunity for us. Given the 
lack of a scalable alternative, we have committed to a 
phased approach toward full recyclability, including:
	»
Switching to postconsumer recycled content as 
much as possible
	»
Reducing the average emissions intensity of our 
packages by reducing the overall amount of 
packaging used
	»
Increasing the recyclability of our packaging
	»
Using our platforms to educate consumers on 
recycling practices such as partnering with 
the How2Recycle label program in the US and 
including sustainability information on packaging
Shifting to Recyclables
As we pursue our CR goals, we’re shifting to more 
recyclable product and packaging materials while 
educating consumers about ways to recycle product 
packaging and reduce waste. Accordingly, we’re also 
working to reduce our packaging volume and weight 
by taking the following key steps:
	»
Increasing the number of product units per package  
to reduce the number of packages we ship
	»
Eliminating HSN program guides in packages 
and transitioning away from plastic tape to 
water‑activated tape
	»
Shipping orders in more right-sized packaging to 
minimize waste
Improving Consumer Education
As we work to make our packaging more sustainable, 
we engage consumers to educate them and divert 
recyclable packaging from landfills. In line with these 
efforts, in 2020 we conducted a survey to understand 
consumers’ recycling habits. Based on information 
gathered from more than 600 QVC US and HSN 
consumers, we learned that, while most consumers 
participate in curbside recycling, less than a third 
take polybags to the store or a recycling center. We 
also learned that, despite 75% of QVC US and HSN 
customers saying it is important for retailers to provide 
recyclable packaging, over 40% didn’t know that our 
packaging was, indeed, recyclable.
Previously, much of our consumer education efforts 
focused on using scannable How2Recycle labels 
that are included on a majority of QVC US, HSN and 
Zulily outbound overpack fiber and plastic materials. 
In response to our consumers’ insights — along 
with changing How2Recycle label guidelines on the 
recyclability of packaging materials in 2021 — we have 
broadened our focus beyond How2Recycle labels 
to include more comprehensive packaging disposal 
information. Moving forward, we plan to expand 
the consumer-facing sustainability information we 
provide, adding the recycled content in our packaging 
materials and their GHG emissions metrics compared 
to traditional packaging materials.

15 
2021 Corporate Responsibility Report
PROTECTING OUR ENVIRONMENT
Shipping &
Logistics
The ways in which we warehouse, transport and 
distribute our products have a significant impact on 
the environment. In line with our Scope 1 and 2 GHG 
emissions-reduction goals, we are reviewing our entire 
fulfillment and distribution model to identify solutions 
that can be scaled across our sites and brands to 
reduce Scope 3 GHG emissions while aligning with 
customer expectations and demands.
In 2021, we improved our calculations across all 
Scope 3 GHG emissions categories — particularly our 
shipping and logistics carbon footprint calculation 
methodology. By working directly with our inbound 
and outbound providers, we believe these figures are 
now robust and set the foundations to build our plans 
to reduce shipping and logistics emissions. We also 
added new Scope 3 categories into our mapping to 
better understand other key areas of emissions, such 
as those related to Purchased Goods and Services, 
Capital Goods and Use of Sold Products categories.
Additionally, we took important steps to begin 
developing a data management system that will allow 
us to track GHG emissions across the product life 
cycle, enabling us to work more closely with vendors 
to tackle life cycle GHG emissions reductions. Because 
the majority of QRG’s GHG emissions are generated 
in our supply chain, it is imperative that we implement 
a data management system that both addresses and 
improves our capacity in these key areas:
	»
Data gathering
	»
Methodologies/GHG calculations, including 
life cycle analysis
	»
Supplier engagement and support
	»
Reporting, tracking and target reduction assignment 
to different business functions
	»
Support reporting on regulatory requirements and 
commonly used frameworks like TCFD and CDP
Integrating Our HSN and QVC 
US Fulfillment Networks
As part of our current multiyear strategy, we continue 
to evaluate and optimize our US fulfillment operations 
to enhance delivery speed and lower operating costs. 
These efforts include:
	»
Combining HSN and QVC centers into integrated 
fulfillment centers carrying full product assortments 
of both brands
	»
Relocating some centers to reduce delivery time to 
customers and lower freight expenses
	»
Upgrading fulfillment technologies to improve 
speed and efficiency of customer delivery across 
all brands
2021 Shipping Emissions
(metric tonnes CO2e)7
   Road
   Ocean
   Air
   Rail
   Building8
   Other9
	 7.	 Not all totals will add up to 100% due to rounding.
	 8.	 Transportation providers facilities and offices.
	 9.	 Transportation providers business travel and other GHGs.

16 
2021 Corporate Responsibility Report
Curating Product 
Responsibly
A sustainable way to retail drives us to deliver 
products that our customers, vendors and team 
members can feel good about.
To us, that means products produced with respect for 
people’s dignity and human rights, as well as consideration 
of the products’ impact on the planet. We see a future 
where sustainable products are scaled across our brand 
portfolio — empowering consumers to make informed 
decisions about purchasing items they love. To get there, 
we’re working across markets and brands with a focus on 
three areas:
	»
Responsible Sourcing & Manufacturing
	»
Human Rights in the Supply Chain
	»
Scaling Sustainable Materials
2021 Achievements
  Expanded Social Sourcing Responsibility 
program to cover vendors that account for 
80% of our volume of purchases in the US 
and approximately 60% in our European 
supply chain
  Increased number of products offered 
made from sustainable fibers, and earning 
seals like QVC Clean Beauty or HSN 
Conscious Choice Cleaning
  Reinforced our commitment to curating 
product responsibly by developing a public 
list of products which will not be sold by any 
of our businesses

17 
2021 Corporate Responsibility Report
CURATING PRODUCT RESPONSIBLY
Responsible 
Sourcing & 
Manufacturing
We commit to purposefully source finished goods that 
are manufactured with respect for widely recognized 
social welfare and environmental standards. Our global 
Sourcing Social Responsibility (SSR) program holds us 
accountable to this commitment and mitigates supply 
chain risks by:
	»
Ensuring suppliers comply with our Global 
Business Partner Code of Conduct
	»
Evaluating which supply regions and/or raw 
materials pose the highest risks to human 
rights, fair labor standards, worker safety 
and environmental stewardship
	»
Enforcing our code of conduct and standards 
through proactive, regular audits of all factories 
for our direct-sourced products and most 
factories for vendor products
	»
Educating team members and holding 
them accountable
In 2021 we expanded the SSR program significantly 
to cover vendors that account for 80% of our volume 
of purchases in the US and approximately 60% in our 
European supply chain. This included launching an 
SSR program for Garnet Hill, which covers 100% of 
its proprietary product vendor base. Additionally, we 
piloted a supply chain traceability program for key raw 
materials to ensure reliability of claims around ethical 
sourcing practices.
Vendor factories included in our SSR program 
are audited on an annual basis using a Workplace 
Conditions Assessment (WCA) standard, which 
evaluates occupational health and safety, 
workers’ involvement and protection, rights 
of freedom of association, discrimination, fair 
remuneration, decent working hours, special 
protection of young workers, child labor, bonded 
labor and protection of the environment.
The WCA audit is conducted on-site, and, in line with 
our continuous improvement approach, moderate 
and major issues found during the audit require 
a Corrective Action Plan (CAP) for the factory to 
follow. For example, in cases where a factory has 
failed to carry out a fire drill in the past 12 months, 
we require copies of the fire drill report with pictures 
and attendance sheets. Similarly, if a factory fails to 
provide free personal protective equipment (PPE) 
to their workers (e.g., goggles, gloves, earplugs), we 
require pictures of workers wearing PPE. Then, we 
arrange an on-site re-audit to verify that the CAP has 
been implemented. In cases of critical concern, we are 
prepared to no longer do business with the factory 
if issues are not remediated in a timely manner.
Because of the large number of individual suppliers 
from whom we source our product, we take a variable, 
risk-based approach to auditing companies within our 
supplier base. To evaluate which of these suppliers will 
be subject to a factory audit, we consider geographic 
location, the volume of purchases and whether the 
product is a proprietary or exclusive brand to QRG.
Product Safety and Quality
Providing the best possible product is at the heart of 
our business, and QRG continuously maintains and 
updates our product standards. Our Critical Products 
Committee — made up of team members from across 
our brands and markets in merchandising, quality 
We are members of the global 
nonprofit Textile Exchange that 
leads industrywide efforts to identify 
and share sustainable sourcing 
standards for the textile supply chain.

18 
2021 Corporate Responsibility Report
CURATING PRODUCT RESPONSIBLY
RESPONSIBLE SOURCING & MANUFACTURING
assurance, legal, communications and CR — sets 
consistent standards for items that we will not sell 
across any of our businesses. The committee meets 
several times a year to discuss concerns around 
products or around ingredient materials and continually 
assesses consumer, market and regulatory trends, 
updating our standards as needed.
Additionally, our Global Quality Assurance and 
Supply Chain team deploys industry-accepted 
QA standards and practices across markets, while 
building a comprehensive supply chain strategy that 
leverages our scale and technology to support critical 
merchandising and customer experience strategies. 
Our vendor-focused quality management strategy 
is anchored in vendor education and performance 
management. By instructing our new vendors 
on our process and quality expectations up front, 
we enable a more efficient process for the delivery 
of high-quality products.
This quality-management approach leverages 
operational and customer experience data to 
identify improvement opportunities and drives 
quality accountability upstream. Our goal is to 
ensure that quality is built into the product and 
validated before it enters our supply chain, and 
we are vigilant about evaluating and addressing 
potential product health and safety issues that 
come to our attention.
Human Rights in the 
Supply Chain
We work to protect and advance the human 
rights of workers — a critical element of a 
sustainable future for retail. After all, business 
issues are ultimately human issues.
It is our responsibility to respect human rights, and 
we are committed to ensuring that participants 
in our supply chain are all treated with dignity 
and respect. Accordingly, we do not tolerate 
any form of forced labor, human trafficking or 
child labor. All QRG retail vendors are required 
to abide by clear, ethical standards regarding 
workers’ rights and safety in their operations.
In 2021, the US Government enacted the Uyghur 
Forced Labor Prevention Act to ensure that 
goods made with forced labor in the Xinjiang 
Uyghur Autonomous Region of the People’s 
Republic of China do not enter the US market. 
Consistent with this law, we continue to engage 
with our retail vendors to ensure compliance.
Learn more about our Human 
Rights Policy, developed in 
partnership with our parent 
company, QRI.

19 
2021 Corporate Responsibility Report
CURATING PRODUCT RESPONSIBLY
Scaling Sustainable 
Materials
We see a future where products made from sustainable 
ingredients and materials can be scaled across our 
portfolio, delivering even more joy to our customers. 
In 2021, we continued efforts to increase customer 
awareness of — and access to — products made from 
more sustainable materials.
Focusing on Fibers
Garnet Hill has a strong heritage of focusing on 
the integrity of the natural fibers it uses, and the 
responsible way in which those fibers are sourced. In 
2021, Garnet Hill continued to expand the number of 
products made from:
	»
Organic cotton fibers that are farmed without 
harmful pesticides, GMOs or chemical defoliants
	»
Eco Merino wool that is renewable and 
naturally biodegradable, and produced without 
toxic chemicals
	»
TENCEL™ branded lyocell and modal fibers 
produced by environmentally responsible 
processes from sustainably sourced wood
To validate its commitment to sustainable fibers, 
Garnet Hill also certifies products using internationally 
recognized standards like the Global Recycling 
Standard and OEKO-TEX®. In 2021, for the Bedding 
Basics product assortment, it added the Responsible 
Down Standard certification which ensures that down 
and feathers do not come from supply chains where 
animals have been subjected to any unnecessary harm. 
Additionally, for its linen bedding collection, Garnet 
Hill added the European Flax certification which 
guarantees traceability for GMO-free linen fiber grown 
in Western Europe and cultivated without irrigation.
QVC also continues to innovate with sustainable 
fibers in its private label fashion apparel line. The zuda 
athleisure brand and AnyBody apparel brand both use 
fabrics made from recycled materials, which aim to 
enhance performance while reducing environmental 
impact. Zuda uses branded fibers like REPREVE®, made 
from postconsumer plastic bottles to create products 
that are breathable and comfortable, and LENZING™ 
ECOVERO™ viscose, derived from certified renewable 
wood sources and made with eco-responsible 
production processes that meet high environmental 
standards.10 AnyBody uses innovative materials such 
as SeaWool, a fabric made from upcycled oyster shells 
and recycled plastic bottles. In 2021, to support its 
Denim & Co. brand, QVC began a collaboration with 
Better Cotton, a sustainability-focused nonprofit 
working to help cotton communities survive 
and thrive while protecting the environment.
  Learn more about Garnet Hill’s focus on 
natural fibers
Signaling with Seals
To help consumers make purposeful and informed 
product choices, QVC US uses QVC Clean Beauty and 
QVC Conscious Choice Cleaning, while HSN uses HSN 
Clean Beauty and HSN Conscious Choice Cleaning 
seals. All four seals designate products formulated and 
manufactured without ingredients of concern11, and the 
beauty seals additionally indicate products that are 
third-party certified as cruelty free.
	10.	 LENZING™ and ECOVERO™ are trademarks of Lenzing AG. REPREVE® is a trademark of Unifi, Inc.
	11.	 To earn the QVC Clean Beauty and HSN Clean Beauty seals, products must be formulated without sulfates (SLS and SLES), parabens, 
methylisothiazolinone/ methylchloroisothiazolinone, formaldehydes, formaldehyde-releasing agents, phthalates, petrolatum, mineral oil, chemical 
sunscreens, coal tar, hydroquinone, triclosan, triclocarban and talc; must contain less than 1% of synthetic fragrances; and must be third-party 
certified as cruelty free. To earn the QVC Conscious Choice Cleaning and HSN Conscious Choice Cleaning seals, products must be formulated 
and manufactured without synthetic perfumes, synthetic dyes, alcohol, ammonia, bleach, chlorine, formaldehyde, parabens, SLS and SLES.

20 
2021 Corporate Responsibility Report
CURATING PRODUCT RESPONSIBLY
SCALING SUSTAINABLE MATERIALS
In 2021, QVC and HSN continued to add brands 
earning the QVC Clean Beauty and HSN Clean Beauty 
seals, bringing the total assortment to over 150, and 
accounting for nearly one-quarter of all beauty sales. 
Top brands include Josie Maran, Beekman, Tweak’d and 
Nassif. For the QVC Conscious Choice Cleaning and 
HSN Conscious Choice Cleaning seals, over 20 brands 
were featured in 2021, including BioCleaner, HoMedics, 
Earth Brite, LivePure and Regency Gold.
Innovative, environmentally conscious products 
earning these seals can come from vendors both big 
and small. In 2021, three in the cleaning category came 
from entrepreneurs: two from The Big Find program, 
and one that was first featured on the ABC TV show 
Shark Tank.
Curating with Collections
Across our company, brands are making it easier for 
customers to find and shop for products considered 
sustainable, recyclable or reusable. Two great examples 
of this from 2021 are QVC Japan’s new Sustainable 
Living show and Zulily’s Sustainability Shop campaign.
QVC Japan 
Creates New 
Show to 
Encourage 
Sustainable 
Living
Through a new 
recurring show, 
“Good Things for the Future: Sustainable 
Living,” QVC Japan is exposing viewers to 
a wide range of environmentally conscious 
brands and products. Airing every Friday 
night at 7 p.m., the show highlights products 
tailored to sustainability-focused themes that 
change each month. Its slogan, “Let’s start with 
what you can do for tomorrow: change our 
future,” reminds viewers that by making more 
sustainable product choices today, they can 
help preserve a healthier planet for tomorrow.
Honoring Earth Month with 
Zulily’s Moms-Focused 
Sustainability Shop
Protecting the planet is a priority for many 
moms, yet the task of minimizing their family’s 
environmental footprint can feel overwhelming. 
That’s what Zulily found after surveying more 
than 1,000 US parents, with 94% reporting that 
being eco-friendly was important and 85% saying 
they would benefit from guidance on making 
sustainable changes.
In response, Zulily launched a month-long 
Sustainability Shop in April, featuring a curated 
collection of Earth-friendly products recognized 
as sustainable, recyclable or reusable. The shop 
empowered parents to make more sustainable 
choices for their families, with proceeds 
supporting Conservation International — a 
nonprofit engaged in nature conservation 
work for more than three decades. After 
making an initial $50,000 donation to help the 
organization plant 25,000 trees, Zulily pledged 
an additional $1 donation for all eligible US 
purchases. Customers helped them donate 
a total of $67,160, enabling Conservation 
International to plant nearly 34,000 trees.
“Our new Sustainability Shop and work with 
Conservation International aims to help moms 
everywhere do what they’ve always loved doing 
at Zulily — shop and save — but in a way that’s 
better for the present environment so future 
generations can continue to enjoy the planet.”
— Andrea Conrad, 
Director of Brand and Communications at Zulily

21 
2021 Corporate Responsibility Report
Championing 
Empowerment & 
Belonging
A sustainable way to retail is one that values, 
reflects and leverages the diversity of our team 
members, vendor partners, viewers and consumers.
We recognize the power of QRG’s reach, and we’re committed 
to leveraging that power to uplift communities, support diverse 
entrepreneurs, invite broader communities of customers and 
enrich their lives through meaningfully curated products 
and experiences.
QRG embraces our responsibility to foster inclusion in the 
marketplace and our workplace — creating space for every 
individual to show up authentically and thrive. Our CR strategy 
builds on QRG’s legacy of championing empowerment and 
belonging by prioritizing continued work in three focus areas:
	»
Diversity, Equity, & Inclusion (DE&I)
	»
Thriving Entrepreneurs
	»
Community Involvement
2021 Achievements
  Featured 99 diverse entrepreneurs in our 
Small Business Spotlight program 
  Directed $41.6 million in annual community 
giving — the highest amount in QRG history
  Advanced DE&I through enterprisewide 
goals, learning programs, partnerships 
and TMRGs

22 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
Diversity, Equity, 
& Inclusion
Our commitment to DE&I begins within QRG’s own 
workforce — from the ways we recruit new talent 
to our education and development programs to the 
TMRGs that bring employees together. It extends 
to the entrepreneurs and vendors we partner with, 
the products we promote to our viewers and the 
community-oriented programs we support. In 2021, we 
updated our DE&I strategy to include four pillars:
	»
Our People
	»
Our Culture
	»
Our Consumers and Marketplace
	»
Our Communities
Guided by the UN SDGs and corporate best practice, 
our DE&I goals reflect our commitment to build 
an inclusive community that ensures equity and a 
sense of belonging for every team member, business 
partner and customer experience we offer. These 
goals have been established to support and grow 
underrepresented groups on QRG’s leadership teams 
and across our vendors/suppliers, customers and 
communities. We know that inclusion fuels engagement 
and innovation, leading to better business performance 
and stronger communities. By leveraging the power of 
diversity in all its forms, we will deliver on our promise to 
continuously exceed expectations.
Our People
In a competitive retail environment, our ability to build 
long-term, trust-based relationships sets us apart. 
Those relationships stem from an inspired and dynamic 
workforce made up of thousands of individuals working 
together across our brands. To drive innovation and more 
fully represent the communities we serve, we’re focused 
on building teams that are highly engaged, inclusive 
and diverse — especially in terms of leadership. By 
attracting, recruiting and developing team members who 
bring diverse expertise and experiences, we enable our 
company to innovate for and resonate with a growing 
and broad consumer base as we fulfill QRG’s mission. 
Accordingly, we partner with organizations and networks 
dedicated to diverse talent, including:
	»
Advancing Minorities’ Interest in Engineering (AMIE)
	»
Association of Latino Professionals for 
America (ALPFA)
	»
Black Engineer of the Year Awards (BEYA)
	»
Black Retail Action Group (BRAG)
	»
Inclusively
	»
Management Leadership for Tomorrow (MLT)
	»
Out & Equal
	»
Recruit Military
Sustained progress requires transparency and 
accountability. Sharing the state of our workforce in this 
report is an important step in that journey.
Workplace Recognitions
2022 Bloomberg
Gender-Equality 
Index12
Forbes’ list of 
America’s Best 
Employers for 
Diversity
Scored perfect
100%
on Human Rights Campaign 
Foundation’s 2022 Corporate 
Equality Index12
	12.	 Data submitted in 2021.

23 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Workforce13
Global Workforce by Gender
(minus Germany)
	 61.3%	 Female
	35.9%	 Male
	 2.8%	 Undisclosed
	62.0%	 Female
	36.7%	 Male
	0.03%	 Non-binary14
	
1.2%	 Undisclosed
Global Workforce, Director-Level and Above, 
by Gender (minus Germany)
	46.0%	 Female
	53.8%	 Male
	 0.2%	 Undisclosed
	45.9%	 Female
	53.9%	 Male
	 0.0%	 Non-binary14
	 0.2%	 Undisclosed
US Workforce by Race & Ethnicity
	 3.8%	 Asian
	 27.2%	 Black or African 
American
	 16.6%	 Hispanic or 
Latino
	 2.8%	 Other15
	48.2%	 White (Not 
Hispanic or 
Latino)
	
1.5%	 Decline to 
Self‑Identify
	 3.9%	 Asian
	28.2%	 Black or African 
American
	 15.2%	 Hispanic or 
Latino
	 2.9%	 Other15
	48.8%	 White (Not 
Hispanic or 
Latino)
	
1.0%	 Decline to 
Self‑Identify
US Workforce, Manager-Level and Above, 
by Race & Ethnicity
	 4.6%	 Asian
	
6.1%	 Black or African 
American
	 4.8%	 Hispanic or 
Latino
	
1.2%	 Other15
	82.3%	 White (Not 
Hispanic or 
Latino)
	
1.1%	 Decline to 
Self‑Identify
	 4.8%	 Asian
	 8.5%	 Black or African 
American
	 6.5%	 Hispanic or 
Latino
	
1.7%	 Other15
	 77.9%	 White (Not 
Hispanic or 
Latino)
	 0.6%	 Decline to 
Self‑Identify
	13.	 Not all totals will add up to 100% due to rounding.
	14.	 Reported for the first time in 2021.
	15.	 Includes categories for Native American or Alaskan Native, Native Hawaiian or Pacific Islander, and two or more races.

24 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Our Culture
While we all come to our DE&I journey from different 
places, we’re embarking on it as a team. Our aim is to 
make progress together, so we cultivate spaces that 
are safe, open and inclusive while providing resources 
for continuous learning and growth. Key to this work 
are QRG’s TMRGs, which empower team members 
to celebrate diversity, share their stories and insights, 
and learn alongside one another. Organizationally, we 
are specifically committed to expanding education 
around racial equity and anti-racism — hosting 
listening sessions to share, learn, support and deepen 
our understanding of the Black experience in the 
workplace and in America.
In line with our emphasis on continuous growth, we 
invest in team members’ ongoing career development 
and overall well-being through a variety of programs. 
We guide these efforts through an annual engagement 
survey, which provides insights that help us deliver 
benefits, learning resources and other programs that 
serve our team members’ evolving needs.
Supporting Our Team Members and Inspiring Action
We urge all team members to take advantage of the 
opportunities offered by our TMRGs. Each TMRG is 
open to all team members, including those who identify 
as members of a particular community and those who 
are interested or want to learn more and/or be allies. 
Currently there are 39 TMRGs, including approximately 
1,600 active team members who are working together 
to make a difference for our team, our customers and 
our communities.
In 2021, our TMRGs presented dozens of employee 
learning and engagement opportunities, including 
executive Q&A sessions, external speakers, virtual 
museum tours and more. Through TMRGs and other 
platforms, we held 17 team member listening sessions 
with approximately 900 participants. Within the 
US and across international markets, we launched 
24 new TMRGs to create more opportunities for team 
members to build community, provide feedback on 
business initiatives, focus on career development and 
actively engage our broader organization on cultural 
awareness and advocacy efforts.
Commitment to Pay Equity
With a fair pay mindset as a guiding principle, 
we are committed to taking the right measures 
and actions to reward team members fairly and 
equitably for the work they are performing. This 
includes conducting regular annual pay equity 
analyses through the year and addressing any 
gaps that may arise, if necessary.
Some highlights of our process and commitments 
for the coming year include:
	»
We recently completed our third year of 
regular pay equity analysis in the US, using a 
linear regression model that accounts 
for a variety of factors such as race, gender, 
performance, tenure, location, job level, 
supervisory organization, span of control, etc., 
allowing us to look at pay data for our team 
members on a level playing field to identify any 
actual pay gaps that may exist
	»
Where any perceived or actual pay gaps have 
been identified, we’ve taken timely action to 
understand, explain and/or address
	»
We are working to expand our pay equity 
process globally to other markets beyond the US
	»
We will also expand our US process to look 
at the intersectional factors of race and gender 
combined, allowing us to dig deeper and 
ensure pay equity and fairness across our 
organization at even more granular levels
	»
For 2022, we are committed to increasing 
our transparency around pay equity by 
communicating our pay equity strategy 
more broadly to our team members across the 
organization, with the ultimate goal of releasing 
our pay equity “cents on the dollar” results

25 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Our growing list of TMRGs includes:
AFFINITY FOCUS
TMRG NAME
BRAND/REGION
Age
Age
China Sourcing Team
Our Stage
QVC Germany
Asian American and 
Pacific Islander
REACH (Representation & Equity by Advocating the AAPI 
Community, with Hope for Humanity)
QVC US, Zulily & HSN
Black
BELIEVE (Black Employees Leading in Inclusion, Education, 
Vision & Engagement)
QVC US & HSN
Faith and Religion
InterFaith
QVC US, Zulily & HSN
Gender/Women
C.H.A.N.G.E. (Creating Headway And Normalising Gender Equality)
QVC UK
Gender 
China Sourcing Team
Gender
QVC Japan
Gender Empowerment
QVC Germany
ItAlly
QVC Italy
Women’s Initiative Network (WIN)
QVC US, Zulily & HSN
Zulily Women In Technology (ZuWIT)
Zulily
General
Empowered Team
Global Business 
Services in Poland
General
QVC UK, QVC Italy & 
QVC Japan
Hispanic/Latinx
Latinx
QVC US & HSN
LGBTQ+
Rumore
QVC Italy
LGBTQ+
QVC Japan
Pride in Me
QVC UK
QRG Proud
QVC US & HSN
Queer & Allies
QVC Germany
Queerate
Zulily
Mental Health
Every M;nd Counts
QVC UK
Mental Health
QVC Japan
Mental Health
China Sourcing Team
Parents and Caregivers
BaLaNCE (Balancing Life’s Never-ending Challenges Effortlessly)
QVC US, Zulily & HSN
People of Color
B.R.A.V.E. (Backgrounds Represented & Valued Everywhere)
QVC UK
Color Outside the Lines
Zulily
Colorful Q
QVC Germany
Multiculturalità
QVC Italy
Ethnicity+Age
QVC Japan
People with 
Disabilities
Ability
QVC Italy
Accessibility Allies
QVC UK
Disability+Age
QVC Japan
SQUID, INC. (Supporting Qurate Individuals with Disabilities, INCluding those 
who support & love individuals with disabilities)
QVC US, Zulily & HSN
Together With & Without Disabilities
QVC Germany
Social Origin
UMatter! (Your origin counts!)
QVC Germany
Veterans
Vets@QRG
QVC US, Zulily & HSN

26 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Beyond supporting and expanding TMRGs, we 
continue to develop a range of DE&I educational 
programs. In 2020, we developed training for our 
talent acquisition teams focused on strategies to 
better attract and recruit diverse talent, as well as a 
Conscious and Inclusive Language training for program 
hosts and behind-the-scenes teams. We expanded this 
programming in 2021, by launching the following:
	»
Racial Equity Leader Learning Series — for leaders 
at Zulily
	»
Inclusive Leadership training — completed by all 
managers globally
	»
Unconscious Bias training — completed by all 
corporate team members globally
TMRG Impact At-A-Glance
39
TMRGs 
across QRG
~1,600
active members 
globally
177
leaders engaged 
in TMRGs
39
TMRG events 
held in 2021
~2,150
event attendees
38
consumer/
marketplace 
initiatives supported
17
nonprofit/charitable 
organizations 
supported
Celebrating Key Moments
For the first time in 2021, we created a 
global DE&I calendar and consistently 
recognized significant cultural observances 
and heritage months throughout the year. Both 
internally and externally, we began to establish 
our DE&I voice and positioning to articulate our 
commitments and engage our communities in 
different ways. Through inspiring speakers, team 
member stories and other resources, we marked 
key moments throughout the year including:
	»
Asian-American Pacific Islander 
Heritage Month
	»
Black History Month
	»
International Women’s Day/
Women’s History Month
	»
Jewish American Heritage Month
	»
National Coming Out Day/Pride Month
	»
National Disability Employment 
Awareness Month
	»
National Hispanic Heritage Month
	»
National Military Appreciation Month
	»
Veterans Day
	»
World Mental Health Day

27 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Our Consumers and Marketplace
Inclusive retail is in our DNA. For the past three decades, we’ve led our 
industry in apparel size inclusivity and have centered body positivity 
in the products and programming we create. Building on this legacy, 
in 2021 we continued to infuse DE&I practices into our consumer and 
marketplace strategies. This included launching new brands, curated 
collections and experiences that reflect, and resonate with, a broader 
diverse base of customers. A few of the Black-owned brands launched 
in 2021 at QVC and HSN included: Kreyol Essence, Chef Jernard, Big 
Shakes, Buttah, Shavonne Dorsey and Pardon My Fro. Our beauty 
and home decor buying teams at HSN and QVC continued to build 
out product offerings featuring a wide variety of skin tones; and we 
achieved $2 million in sales in our first Pride-focused capsule collection 
at QVC and HSN. Additional inclusive products and programming 
initiatives are noted below.
17
diverse brands 
launched between 
HSN and QVC
$2M in sales
earned through our 
first Pride-focused 
capsule collection 
and programming
Inclusive 
Products and 
Programming 
Launched in 
2021
Inclusive Beauty category 
on HSN.com and QVC.com
A curated selection of beauty products 
for every skin tone and hair type
“QVC Para Ti Con Rosina”
QVC’s first Spanish-language 
streaming show
Sassy Jones
A Black and female-owned, 
body-positive fashion and 
accessories line
Yarrow and MagnaReady®
Digital launch of new adaptive 
apparel category
“QVC Beyond”
A program launched by QVC Italy 
to share stories of resilience 
and empowerment
“Shades of Beautiful” 
show on HSN and QVC
Color cosmetics and hair care for 
women of all shades and backgrounds
Girl with Curves
A body-positive 
fashion line
Special Capsule Collections
Celebrating Black History Month, 
Hispanic Heritage Month, Pride and more

28 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
DIVERSITY, EQUITY, & INCLUSION
Size Inclusivity and Body Positivity
For the past three decades, we’ve worked to advance 
equity and inclusion for our customers, partners and 
communities by offering apparel that is truly size 
inclusive. We were one of the first in our sector to 
design, develop and source apparel for women of 
all size ranges — including XXS–5X, as well as tall 
and petite — and to offer all garments at the same 
price regardless of their size. QVC and HSN both 
have size inclusivity requirements, and our in-house 
technical design team lends their expertise to help 
external brands expand their lines to meet those 
requirements. We also offer size-inclusive categories 
beyond apparel and footwear, including outerwear, 
intimates, jewelry and other accessories.
In 2021, we continued our emphasis on size inclusivity, 
giving several of our brands a marketable edge. For 
example, QVC collaborated with and launched the 
Candace Cameron Bure collection, with all garments 
in all styles available in sizes XXS–5X. Between 
January 2021–2022, items in sizes ranging from 14 to 36 
represented more than a fifth of all QVC and HSN 
apparel sales with over 40% of each brand’s customers 
purchasing items in those sizes. At Zulily, plus-size 
clothing is an important category for early-stage 
moms (ages 25–44), and the brand works with more 
than 450 size-inclusive vendors to deliver high-quality 
products to its customers.
Our Communities
Along with our internal efforts to enhance belonging 
and equity, we’re committed to enabling broader 
systemic change beyond our own organization.
QRG remains steadfast in our rejection of racism, 
discrimination and violence in all their forms, and 
in 2021, we stood with our Asian American and 
Pacific Islander team members, customers, business 
partners and neighbors around the world by making 
a $200,000 contribution to support the groups Asian 
Americans Advancing Justice and Stop AAPI Hate. 
We also provided a 100% match for US team member 
donations of up to $1,000 made to either organization 
through our Partners in Giving program.
Today, we’re focused on collaborating with 
organizations to cultivate inclusion and support 
for underrepresented communities. We’ve 
joined hands with the following organizations, 
whose missions align with our DE&I goals:
	»
Catalyst
	»
CEO Action for D&I
	»
Disability Confident Committed Employer (UK)
	»
Hidden Disabilities Sunflower Scheme (UK)
	»
Pennsylvania Conference for Women
	»
The Valuable 500
	»
Washington Employers for Racial Equity (Zulily)

29 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
Thriving 
Entrepreneurs
Entrepreneurship is at the heart of our business and 
a vital part of our commitment to our communities. 
With our heritage of storytelling, along with our 
resources and reach, our company is uniquely suited 
to support those who have traditionally been denied 
access to the capital, training and networks needed to 
grow their business. We focus on supporting women, 
minorities and other underrepresented entrepreneurs 
through programs aimed at creating a more diverse, 
equitable and inclusive marketplace. We nurture 
entrepreneurs of all backgrounds so that startups can 
become sustainable sources of income, inspiration and 
community strength.
In 2021, we continued partnerships and programs 
such as the Small Business Spotlight, The Big Find, 
QVC Next and the QRG Fellowship — evolving them 
based on insights from the previous year to support 
a broader cohort of entrepreneurs in new ways. For 
example, QVC Italy kicked off a fundraising program to 
support the Piano C association in providing training 
for female freelancers and entrepreneurs and, as a 
co-host of the South by Southwest Online Female 
Executive Dinner, QVC Germany brought together 
31 female entrepreneurs and innovators to share 
insights related to sustainability. We also launched a 
new multicultural e-commerce initiative to meet the 
needs and product preferences of a more diverse 
customer base, and as part of our DE&I commitments 
we launched a Supplier Diversity program, starting 
with our indirect supplier base.
Small Business Spotlight: 
Supporting Diverse Entrepreneurs
We have a long tradition of helping small businesses 
expand their customer base through our on-air and 
e-commerce platforms. Building on that tradition, 
in 2021 we again partnered with the National Retail 
Federation Foundation on the Small Business 
Spotlight (SBS) program — helping QRG customers 
discover small businesses owned by diverse 
entrepreneurs from throughout the country. Across 
QVC, HSN and Zulily, the program leverages the 
full force of our platforms to amplify participating 
businesses on-air, online and across our social media 
channels and streaming services.

30 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
THRIVING ENTREPRENEURS
After launching with an initial cohort of 60 businesses 
in 2020, we expanded the program to include 
99 additional businesses in 2021. Utilizing QRG’s 
Global DE&I and On-Air Programming calendars, we 
produced a series of spotlights tied to key moments 
and heritage months, such as Black History Month 
(February), Women’s History Month (March), National 
Military Appreciation Month (May), Pride Month 
(June), National Hispanic Heritage Month (September) 
and National Disability Employment Awareness 
Month (October). We provided full on-air and video 
promotion for 31 businesses, along with digital 
exposure for 68 businesses through our websites 
and social media channels.
One of our participants was Kevin Gatlin, founder of 
Playtime Edventures, which creates bed sheets that 
give kids an opportunity to explore, play, learn and 
sleep. Playtime Edventures was featured in segments 
on QVC and HSN that aired in February — one of 
several businesses highlighted throughout Black History 
Month. The day his segment aired, Kevin reported that 
customer calls more than tripled. He went on to see 
sales surge to 300% over the previous month with a 
1,900% increase in website traffic. After struggling to 
stay afloat amid the COVID-19 pandemic, Kevin said that 
participating in SBS enabled his business to survive.
In a 2021 post-program survey,16 SBS participants 
reported similar spikes following an on-air 
appearance, including:
	»
> 2X sales
	»
78% increase in website traffic
	»
41% increase in customers
	»
26% increase in email subscribers
The Small Business 
Spotlight program was truly 
a lifesaver for my company…
The on-air exposure on 
QVC and HSN allowed us 
to introduce our special 
bedsheets to millions of 
people and capture sales at 
the same time. In addition, 
the exposure led to other 
business opportunities 
and connections that are 
elevating our company to 
a whole new level.”
— Kevin Gatlin,
Founder of Playtime Edventures
	16.	 Thirty-six percent of our 99 SBS participants completed the post-program survey.

31 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
THRIVING ENTREPRENEURS
QRG Mentorship Programs
Beyond bringing attention to diverse entrepreneurs 
and small businesses through our platforms, 
QRG leverages the knowledge of our team 
members to provide added support through a 
series of mentorship programs. These include the 
SBS Mentorship Program, which pairs team members 
with diverse entrepreneurs working to grow their 
businesses, and the QRG Fellowship Program, 
which supports our ongoing partnership with Nest, 
a female‑founded nonprofit that our company has 
worked with since 2016.
Nest supports social entrepreneurs in leading small 
businesses that employ local women doing craft-
based work like beading, embroidery and weaving. 
QRG Fellowship connects team members with Nest 
artisans for a 10-day, immersive experience to help 
them grow their business. In 2021, 33 team member 
fellows provided pro bono services to 11 female-led 
artisan guilds, directly impacting 290 artisans. Fellows 
advised each small business on a host of issues, 
delivering a wide range of business solutions such 
as copy and photography guides, marketing plans, 
category margin analysis and alternative sourcing 
solutions. Upon the completion of the Fellowship, 
QRG provided a grant to each participating 
artisan business as an added layer of support to 
implement the new strategies.
Meanwhile, the SBS Mentorship Program paired 
participants with 42 team members who worked 
with them over the course of three months. 
SBS mentors provided in-kind services to help 
participants enhance their website functionality, 
develop their marketing and brand tactics, source 
product and more. Collectively, team members 
volunteered more than 5,255 hours between the 
two programs, providing pro bono services valued 
at $861,655.
Diverse entrepreneurs in the 2021 SBS cohort:
39
Black-owned 
businesses
29
disability-
owned 
businesses
15
Hispanic-
owned 
businesses
Top 5 2021 SBS 
product categories
	»
1.	
Fashion
	»
2.	
Kitchen/Culinary/Spice
	»
3.	
Home Décor
	»
4.	
Beverages
	»
5.	
Beauty/Skincare
12
LGBTQ+-
owned 
businesses
33
veteran-
owned 
businesses 
61
women-
owned 
businesses

32 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
THRIVING ENTREPRENEURS
The Big Find
As leaders in building brands through livestream, 
multiplatform video storytelling, QVC US and HSN 
host The Big Find to discover the retail industry’s 
budding entrepreneurs. The annual program brings 
innovative products in beauty, fashion, accessories, 
jewelry, home, electronics and culinary to millions of 
customers through an international search. Select 
entrepreneurs and inventors are invited to pitch their 
product to a panel of QVC and HSN judges, with 
the goal of earning a “Big Ticket” to continue in the 
product discovery process. Successful candidates 
work with our team to launch their products on-air 
and online across our various platforms. They also 
benefit from the expertise of our vendor community, 
who routinely offer mentoring sessions for the 
winners on live, authentic product storytelling.
During our third annual search in 2021, we 
identified 121 Big Ticket brands — 98 of which 
self-identified as women, veteran, disability, 
LBGTQ+ or minority-owned businesses. In total, 
we have helped launch more than 100 brands 
since introducing The Big Find three years ago.
2021 Big Ticket Highlights
81%
of winners self-
identified as 
members of 
underrepresented 
groups — a 14% 
increase over the 
previous year
64%
of winners were 
women-owned 
businesses
21%
of winners were 
Black-owned 
businesses
Supporting Female Artisans 
in Cambodia through SBS 
and Nest
While on a backpacking trip through Southeast 
Asia, Kim Davis came across a 6-year-old girl in 
Cambodia who was carrying her baby sister and 
was desperate for money. One year later, the 
experience motivated Davis to found Collective 
Humanity, which sources products from 
Cambodian women artisans and supports economic 
empowerment programs for young girls and artisan 
co-ops. After participating in the QRG Fellowship 
program in 2020, Collective Humanity was one of 
10 women-owned businesses featured by QVC, 
HSN and Zulily through the 2021 SBS program. 
In celebration of Women’s History Month, all of 
the businesses featured during the month were 
also part of Nest.

33 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
Community 
Involvement
We are committed to giving back to the communities 
we serve through corporate philanthropy, product 
donations, team member giving and volunteerism.
From raising funds for fighting cancer to providing 
toys for underserved families, our teams are dedicated 
to making a positive impact and supporting causes 
that are close to our hearts. Over the years, we have 
generated hundreds of millions of dollars for thousands 
of charities worldwide through direct grants, in‑kind 
donations, fundraising, volunteering and cause 
marketing initiatives.
Our work to build community resilience spans 
multiple areas and issues, including health and well-
being, hunger and social justice. Our annual Global 
Contribution Summary details our community efforts 
and celebrates our partners and achievements.
Product Donation Programs
Throughout 2021, QRG collaborated with vendors and 
nonprofit organizations such as World Vision, Good360, 
Harvest Time International and others to donate more than 
$23 million in product worldwide. In addition to donating 
company-owned product, we provide our vendors with 
opportunities to donate returned product that would 
otherwise be destroyed. By increasing these sustainability 
efforts, we are better able to help those in need through 
product donations made year-round.
2021 Product Donation Highlights
$23.2M
total donated by QRG and 
vendors through product 
donation program
$140,466
value of HSN Piney Flats donations to 
Haven of Rest, an organization dedicated 
to moving people from human suffering 
to sustainable human flourishing
$42,000
in donations of QVC 
food-related products to 
local food banks
3,718 pallets
of critical personal care items, furnishings, 
clothing and other items donated by QVC, 
HSN and vendors through World Vision, 
providing $14M+ in support across 
17 countries

34 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
COMMUNITY INVOLVEMENT
Using Our Platforms for 
Fundraising
In 2021, our cause marketing efforts across the globe 
helped to bring hope and help to those in need. 
Highlights include:
	»
Beauty with Benefits is an annual event sponsored 
by QVC US, HSN and Cosmetic Executive Women 
to help cancer survivors navigate employment. 
Beauty with Benefits has generated more than 
$14.4 million over nine years, with $2.2 million raised 
in 2021 alone. By purchasing beauty products that 
have been donated by our vendors, customers help 
cancer patients get access to workplace resources 
and support from Cancer & Careers.
	»
Breast Cancer Awareness is a cause that QVC 
supported internationally in 2021. QVC Presents 
FFANY Shoes on Sale is the largest fundraising 
event in the shoe industry, through which QVC US 
has facilitated the donation of over $60 million since 
1994 to fund “first step” research at leading breast 
cancer research centers around the US. The 2021 
broadcast generated $795,000. SHOPPING4GOOD 
is a program of QVC Italy to raise funds for 
breast cancer research for the Umberto Veronesi 
Foundation’s Pink is Good project, and since 2015, 
the program has generated €387,000 in total 
donations, with €87,000 donated in 2021. Through 
its Empowering & Supporting Women campaign, 
QVC Germany contributed 50% of sales from its 
Diamonique necklace, raising a total of €18,000 for 
the nonprofit Pink Ribbon Germany.
QVC Japan celebrated Breast Cancer Awareness 
Month through its programming and platforms, 
raising 5,502,773 JPY for the nonprofit Japan 
Society of Breast Health. Garnet Hill also honored 
the month, combining 5% of cashmere wrap 
sales with $1,786 in consumer donations to 
remit a total of $16,786 to the National Breast 
Cancer Foundation.
	»
Habitat for Humanity is a cause dear to millions of 
moms. Zulily has partnered with the organization 
to help families achieve the stability and 
independence that comes with an affordable place 
to call home. In October, Zulily donated 1% of all 
in-app Home category sales to Habitat, raising 
awareness of World Homeless Day. The campaign 
raised $127,000 in donations, driven in part by 28% 
of customers making repeat purchases during 
the month.
	»
Housewares Charity Foundation is a nonprofit that 
collaborates with manufacturers, retailers and allied 
industry partners to raise charitable funds through 
an annual dinner during The Inspired Home Show. 
In 2021, QRG joined the Foundation to support 
Feeding America through QVC & The Housewares 
Charity Foundation presentation, Living for Giving. 
A multiplatform event, Living for Giving gave QVC 
customers the opportunity to donate and shop a 
selection of donated housewares products, with 
70% of their purchase price benefitting Feeding 
America. In 2021, Living for Giving generated more 
than $700,000 to support Feeding America, which 
helped to provide more than 7 million meals to 
families in need.

35 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
COMMUNITY INVOLVEMENT
	»
Making a Difference Together was launched by 
QVC UK in June 2021, enabling QVC UK team 
members and customers to give back to local 
communities through a range of charitable causes. 
Working with relevant TMRGs, the team supported 
the UK-based charities Switchboard LGBTQ+ 
Helpline, Knowsley Food Bank and Smart Works — 
a nonprofit helping unemployed women with career 
coaching services. Alongside a corporate donation 
of £30,000 — split equally among the charities 
— QVC UK utilized its vast resources to offer 
additional support, including filming promotional 
videos, broadcasting advertisements, dedicating 
airtime, hosting charities on its podcast and 
Instagram accounts and holding food and clothing 
drives on-site.
	»
QVC + No Kid Hungry + Meals on Wheels was a 
multiplatform campaign launched in October 2021 
with a goal to help provide 1.7 million meals to 
children and seniors. No Kid Hungry is a campaign 
run by the nonprofit Share Our Strength, which 
works to solve problems related to hunger and 
poverty in the US and around the world. Meals 
on Wheels America supports more than 5,000 
community-based programs across the country 
that are dedicated to addressing senior isolation 
and hunger. Through the campaign, QVC was able 
to exceed its goal and raise more than $440,000. 
More than $220,000 was delivered to each 
charitable organization, helping to provide over 
1.79 million meals to children and seniors.
	»
St. Jude’s annual Thanks and Giving Campaign 
to end childhood cancer is a key cause for HSN 
and all our Cornerstone Brands (Ballard Designs, 
Grandin Road, Garnet Hill and Frontgate). In 2021, 
our cause marketing efforts raised more than 
$951,300 for St. Jude.
	»
Zulily’s Santa’s Workshop has become one of the 
largest digital shoppable catalogs of toys for all 
ages. In November 2021, Zulily donated $1 for all 
customer purchases of two different Santa’s 
Workshop items to Toys for Tots, with 31% of 
customers who contributed to the cause making 
multiple purchases through Zulily during the month. 
The campaign ultimately raised a total of $52,300.
	»
Zulily’s First Book Campaign, in collaboration 
with Penguin Random House, provided over 
29,000 books to children in need across the US. 
Special sales events held during the campaign 
featured a curated selection of children’s books 
labeled “Buy 1, Give 1,” which triggered a donation 
for each customer purchase, totaling $338,791 
in sales.

36 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
COMMUNITY INVOLVEMENT
2021 Corporate Contributions 
by the Numbers
$41.6M total giving
17
$10.4M
in cause marketing initiatives
128
small businesses 
supported
$1.47M
in team member giving 
and volunteering
9,803
team member 
volunteer hours
$23.2M
in total product and 
in‑kind donations
> 5,000 pallets
of charitable product 
donations around the globe
$6.4M
in corporate sponsorships 
and grants
$8.7M
to support women’s 
entrepreneurship 
and empowerment
> 1,083
total nonprofits supported
1.79M
meals provided to children and families in need in partnerships 
with Meals on Wheels and No Kid Hungry
> 29,000 books 
+ $338K in sales proceeds
for children in need through Zulily’s partnership 
with First Book and Penguin Random House
> $951K
raised by HSN and our Cornerstone Brands’ 
2021 “Thanks and Giving” campaign for 
St. Jude Children’s Research Hospital
	17.	 The “2021 Total Giving” includes donations made directly by QVC and its global affiliates, Zulily, HSN, Ballard Designs, Frontgate, Garnet Hill and 
Grandin Road (collectively, “Qurate Retail Group” or “QRG”) and team members of these entities, as well as those facilitated by Qurate Retail Group. 
The “Cause Marketing & Broadcast” total represents charitable funds generated through the sale of donated products by QRG, through donations 
made by QRG and vendors based upon QRG’s sale of certain products, and includes the estimated value of the broadcast and digital exposure 
provided to small businesses that participated in QRG’s Small Business Spotlight program. The “Product and In-Kind Donations” total represents 
product and other donations made by QRG in the amount of $3,289,949, product and cash donations made by vendors (and facilitated by QRG) 
in the amount of $19,918,455 and QRG team member volunteering in the amount of $1,476,777 (a portion of team member volunteering value 
calculation utilizes the CECP Pro Bono Valuation Guide). The remainder of volunteer time value calculation utilizes the Independent Sector Volunteer 
Rate. The total contribution summary amount is a contribution total only and does not signify the tax deductibility of said contributions.

37 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
Team Member 
Experience & 
Well‑Being
Team Member Engagement and Enablement
Our Talent Experience programs support team 
members in each step of their career journey. Through 
ongoing performance management, development 
and engagement, we empower team members to 
reach their full potential while driving our business 
priorities and guiding QRG’s path forward. Our Talent 
Experience philosophy is grounded in three domains:
	»
Managing Performance
	»
Developing and Deploying
	»
Engaging and Recognizing
Aligning with our Talent Experience philosophy, our 
global platform LearningLab serves as a point of 
access for team members’ education and development 
across our company. After launching LearningLab in 
2020, we further developed the platform in 2021. This 
included updating the home page with a new look 
and feel and adding more curated content, creating 
a more streamlined experience through a ticketing 
system for all LearningLab requests and uploading 
learning materials from several of QRG’s business 
groups. We also used LearningLab to launch our Ethics 
& Compliance training — administered to all new and 
existing team members — and to conduct monthly 
webinars for leaders around topics linking back to 
Our Principles.
2021 Engagement Metrics18
64%
team member 
enablement
66%
team member 
engagement
81%
Our Voice participation
Our Principles
	»
Drive Progress
	»
Act with Empathy
	»
Be Brave
	»
Embrace the Future
	»
Do What’s Right
Similarly, we refreshed our annual engagement survey, 
Our Voice, in 2021 by collaborating with a new survey 
vendor. We were proud to achieve our highest Our 
Voice participation ever, setting new baseline metrics 
for both engagement (how engaged our teams 
are, what drives them to go above and beyond and 
how engagement impacts business outcomes) and 
enablement (the level of support and empowerment 
team members have to make smart decisions and 
create exceptional customer experience).
2021 LearningLab Highlights
59%
team members utilized LearningLab
Top Types of Content Accessed
	»
Self-Reflection Tool
	»
Becoming Your Own Best Boss
	»
Contributing as a Virtual Team Member
	»
Being an Effective Team Member
	18.	 Data coverage is based on survey response rate. All regular team members (defined as those who do not have an anticipated departure date)
are given the opportunity to participate in the voluntary, confidential engagement survey, exclusive of Germany.

38 
2021 Corporate Responsibility Report
CHAMPIONING EMPOWERMENT & BELONGING
TEAM MEMBER EXPERIENCE & WELL-BEING 
Team Member Well-Being
Through their continued dedication and diligent work, 
our team members bring QRG’s mission to life. To 
support them, we offer benefits and programs that 
take a holistic view of well-being — addressing the 
physical, mental, social and financial needs of our 
team members and their families. This includes a suite 
of benefits related to health and wellness, work-life 
balance, financial planning, competitive compensation 
and enhanced leave.
Since the beginning of the pandemic, we have also 
taken a variety of measures to support team members’ 
overall well-being as they navigate the challenges 
of COVID-19. In 2021, we offered enhanced wellness 
resources and workplace flexibility options, including:
	»
Free telemedicine for all team members (extending 
to both mental and behavioral health)
	»
Remote work modalities, flexible hours and added 
flexibility to our attendance policies
	»
Additional paid time off for COVID-19-related 
absences
	»
Emergency pay, along with a variety of services 
through our Employee Assistance Program and 
our new resiliency partner, meQuilibrium
The health and safety of our team members are top 
priorities for us, and despite the pandemic, in 2021 we 
worked hard to ensure that our team members could 
work safely by making the following updates:
	»
Increasing overall building compliance on regulatory 
training and regulatory inspections
	»
Launching an incident management software 
solution for use at all US corporate and fulfillment 
locations, enabling cross-functional teams to 
easily record incident details, notify key members 
of incident updates in real time and facilitate 
thorough investigations and root cause analyses to 
promote operational risk mitigation
	»
Proactively updating COVID-19 protocols based 
on external guidance as well as internal and 
external trends
	»
Supporting team members by providing easy 
access to COVID-19 services such as on-site testing 
at several fulfillment centers
In 2021, we also enhanced our Global Team Member 
Relief Fund (TMRF). QRG contributed $2.5 million to 
the fund in 2021 and introduced a company-matched 
team member donation program. Throughout the 
year, TMRF granted $984,465 to 1,125 team members 
globally with an average award of $875. While the 
fund was initially created in response to the pandemic, 
we expanded eligibility to include non-COVID-19-related 
financial hardships, resulting from other catastrophic, 
personal or workplace disasters. Now, when unexpected 
challenges or disasters arise, team members can apply 
through the fund for financial assistance related to 
childcare or incurred childcare costs, food, utilities and 
housing-related assistance, including, but not limited to, 
missed mortgage and rent payments.

39 
2021 Corporate Responsibility Report
ESG DATA CENTER
19
ENVIRONMENT
2018
2019
2020
2021
Energy Consumption
Total energy consumed (GJ)
	 971,755
	 986,026
	 959,620
Percentage grid electricity
	
74% 	
72% 	
70%
Purchased electricity (MWh)
	 200,926
	 197,910
	 185,527
Natural gas (MWh)
	
69,006
	
75,986
	
80,297
District heating (MWh)20
	
388
Diesel fuel (MWh)20
	
349
MWh Total
	 269,932
	 273,896
	 266,561
Water Consumption (cubic meters) 
US Operations
	 421,40721
	 205,928
International Operations
	
96,994
	
94,150
Total
	 518,401
	 300,078
Greenhouse Gas Emissions (metric tonnes CO2e)
Scope 1
	 14,700
	 13,548
	 14,527
	 15,566
Scope 2
	 73,706
	 75,879
	 69,407
	 60,968
Scope 1+2 Total
	 88,406
	 89,427
	 83,934
	 76,534
Scope 3 (Inbound/outbound shipping only)22
Air
	
1,279
	
756
Ocean
	 49,887
	 36,087
Road
	 44,173
	 25,344
Inbound Shipping Total
	 95,339
	 62,187
Air
	 23,325
	 37,90321
Building20, 23
	 16,529
Ocean20
	
0
Other20, 24
	
5,444
Rail20
	
189
Road
	 64,346
	 134,90921
Outbound Shipping Total25
	 87,671
	 194,974
Scope 3 Shipping Total
	 183,010
	 257,161
Scope 1+2+ Scope 3 Shipping Total
	 266,944
	 333,695
Waste (international operations only) (metric tonnes)
Waste generated
	
8,835
Waste recovered/recycled/re-used (sold)
	
5,314
Waste disposed
	
3,521
Packaging Use (metric tonnes)
Wood/paper fiber packaging used
	 22,083
	 19,552
Percentage recycled and/or certified material
	
46%
	
48%
Plastic packaging used
	
3,183
	
2,557
	
2,294
2,138
Percentage recyclable
	
82%
	
83%
	
88%
88%
Percentage recycled content
	
5.7%
7.2%
11.8%
17.3%
	19.	 Data is presented for four years where possible.
	20.	 Reported for the first time in 2021.
	21.	 2020 US Operations calculation methodology was different; 2021 data was third-party assured.
	22.	 Scope 3 emissions data is provided only for sources where data is both available and considered reliable; this total does not represent the full extent 
of the company’s Scope 3 emissions.
	23.	 Transportation providers facilities and offices.
	24.	 Transportation providers business travel and other GHGs.
	25.	 Outbound shipping does not include US product returns.

40 
2021 Corporate Responsibility Report
ESG DATA CENTER
19
SUPPLY CHAIN
2018
2019
2020
2021
Number of factories subject to the SSR program
981
1,159
Number of audits completed
883
1,052
Number of strategic factories in the SSR program
329
437
Number of audits completed at strategic factories
317
422
Number of corrective action plans (CAPs) implemented
466
649
Severe/major CAPs issued
107
132
Severe/major CAPs closed
107/100%
102/77%
Continuous improvement CAPs issued
359
517
Continuous improvement CAPs closed
359/100%
450/87%
Product recalls
0
1
COMMUNITY CONTRIBUTIONS
2018
2019
2020
2021
Total giving (millions of dollars)
	
$	 15.3
	
$	 18.0
	
$	 39.6
	
$	 41.6
Product and in-kind donations
	
$	
6.4
	
$	
7.5
	
$	 18.7
	
$	 23.2
Donations from cause marketing initiatives
	
$	
5.2
	
$	
7.4
	
$	 15.5
	
$	 10.4
Donations for corporate sponsorships and grants
	
$	
1.8
	
$	
1.8
	
$	
3.7
	
$	
6.4
Team member giving
	
$	
1.4
	
$	
1.1
	
$	
1.5
	
$	
1.4
Team member volunteer hours
27,142
18,568
10,100
9,803
	19.	 Data is presented for four years where possible.

41 
2021 Corporate Responsibility Report
ESG DATA CENTER
19
WORKPLACE & WORKFORCE26
2018
2019
2020
2021
Occupational Health and Safety
Lost time injury rate
1.43
1.89
Total recordable incident rate
2.5127
2.71
Team Member Engagement
Engagement score
67%
65%
72%
66%
Global Workforce by Gender28
Female
61.3%
62.0%
Male
35.9%
36.7%
Non-binary20
0.03%
Undisclosed
2.8%
1.2%
Global Workforce, Director-Level and Above, by Gender28
Female
46.0%
45.9%
Male
53.8%
53.9%
Non-binary20
0.0%
Undisclosed
0.2%
0.2%
US Workforce by Race & Ethnicity
Asian
3.8%
3.9%
Black or African American
27.2%
28.2%
Hispanic or Latino
16.6%
15.2%
Other29
2.8%
2.9%
White (not Hispanic or Latino)
48.2%
48.8%
Decline to Self-identify
1.5%
1.0%
US Workforce, Manager-Level and Above, by Race & Ethnicity
Asian
4.6%
4.8%
Black or African American
6.1%
8.5%
Hispanic or Latino
4.8%
6.5%
Other29
1.2%
1.7%
White (not Hispanic or Latino)
82.3%
77.9%
Decline to Self-identify
1.1%
0.6%
	19.	 Data is presented for four years where possible.
	20.	 Reported for the first time in 2021.
	26.	 Not all totals will add up to 100% due to rounding.
	27.	 The total recordable incident rate for 2020 has been recalculated as 2.51 per 200,000 hours by encompassing days away, job restrictions 
and transfers, as well as other recordable cases.
	28.	 Does not include Germany.
	29.	 Includes Native American or Alaska Native, Native Hawaiian or Pacific Islander, and two or more races.

42 
2021 Corporate Responsibility Report
SASB INDEX 2021
Energy Management in Retail & Distribution; Hardware Infrastructure 
Energy & Water Management
CODE
METRIC
DISCLOSURE
2019
2020
2021
COMMENTS
CG-MR-130a.1 
and
CG-EC-130a.1
Total energy consumed (GJ)
971,755
986,026
943,677
Percentage grid electricity
74%
72%
70%
We purchase grid electricity, and we do not 
specifically purchase renewable energy. However, 
our electricity consumption is reflective of grid mix 
and may include some renewables. Additionally, our 
Ontario facility is consuming solar electricity that 
is generated on site, and we began tracking that 
information in 2021. At our locations in Rocky Mount, 
North Carolina and Sakura, Japan, we generate solar 
energy that is sold back to the grid.
Percentage renewable
NR*
NR*
0.2%
CG-EC-130a.2
Total water withdrawn 
(‘000 m3)
	 518.4
	 300.1
In 2021 we changed our calculation methodology for 
water use to capitalize on more credible sources of 
data; the data for water consumption was third-party-
assured by Bureau Veritas.
Total water consumed
(‘000 m3)
	 509.7
	 282.3
Percentage of total water 
withdrawn in regions with 
High or Extremely High 
Baseline Water Stress
	
4.27%
	
0.24%
Percentage of total water 
consumed in regions with 
High or Extremely High 
Baseline Water Stress
	
4.27%
	
0.24%
CG-EC-130a.3
Discussion of the 
integration of environmental 
considerations into 
strategic planning for 
data center needs
For almost a year, the organization has been transitioning our existing data center in 
Founder’s Park and relocating it to a new, managed facility. While the vendor was not 
purposefully chosen as our Colo provider due to their stance on green, renewal energy 
— the deciding factor was two fold; their physical proximity to our broadcasting studio 
(Studio Park) which made our Software Defined Network plan possible, and their cloud 
fabric that allows us direct connections to the main cloud providers. The vendor has 
obtained certifications and standards, including ISO 14001 and ISO 50001, each of which 
requires a level of energy management to improve performance of energy, efficiency, use 
and consumption of systems. The vendor is also committed to sustainability with its own 
dedicated program and green innovation to deploy energy-saving technologies, including 
adaptive control systems, ASHRAE thermal guidelines, energy-efficient lighting systems 
and cold/hot aisle containments.
In addition to the vendor of our new Colo, the new technology that we’re transitioning 
to — HCI, which allows the compute/storage/network connections to be housed in one 
device (that uses less power) — AND removing mainframes and old storage devices that 
are large and power/cooling intensive — AND continued use of virtualization — allows us 
to run more Compute on smaller and smaller (thus more energy efficient) devices. The 
technology modernization initiatives of the organization have resulted, and will continue 
to result, in energy savings.
	 *	
NR stands for Not Reported.

43 
2021 Corporate Responsibility Report
SASB INDEX 2021
Environmental Impacts in the Supply Chain
CODE
METRIC
DISCLOSURE
2020
2021
COMMENTS
CG-AA-430a.1
Percentage of Tier 1 supplier 
facilities in compliance with 
wastewater discharge permits 
and/or contractual agreement
NR*
90%
Percentage of supplier 
facilities beyond Tier 1 in 
compliance with wastewater 
discharge permits and/or 
contractual agreement
NR*
NR*
While Tier 2 suppliers have not been audited, they do have a 
responsibility to comply with our Global Business Partner Code 
of Conduct which “expects Business Partners to have appropriate 
policies and procedures in place to ensure environmental impact 
is minimized.”
Management of Chemicals in Products
CODE
METRIC
DISCLOSURE
CG-AA-250a.1
Discussion of processes to 
maintain compliance with 
restricted substances regulations
QVC and HSN Brands
Management of restricted substances leverages a combination of published 
compliance requirements, supplier education, supplier assessment and product 
testing requirements to ensure compliance with regulations.
All compliance requirements are published on our vendor portal and made available 
to all suppliers. During onboarding of new suppliers, our process provides them with 
guidance on where to find the requirements and answer questions related to our 
expectations of compliance and how to evidence compliance to us.
The supplier assessment process is conducted at the start of the relationship with 
the supplier and uses a questionnaire and supporting documentation to help us 
understand the compliance management processes being employed by the supplier. 
Upon completion of the process, suppliers are given a risk-level categorization that 
determines what level of documentation is required for items they wish to supply to us.
Low or Moderate Risk suppliers are those who have established compliance 
management programs that ensure compliance with restricted substances 
regulations. These suppliers will manage and hold all product and compliance testing 
documentation and provide them to us upon request.
High Risk suppliers are those who either supply us with product for our own 
proprietary brands or have not demonstrated strong compliance management 
programs. These suppliers are required to have all products tested to our published 
requirements at designated third-party testing laboratories and submit all testing 
documentation to us for approval.
Zulily Brand
The supplier assessment process is conducted at the start of the relationship with 
the supplier and uses a questionnaire and supporting documentation (if required) to 
help us understand the compliance management processes being employed by the 
supplier. Upon completion of the process, suppliers are approved or denied selling 
products on our site. 
Ballard Designs, Frontgate, Garnet Hill, Grandin Road Brands 
Product compliance requirements and testing protocols that include restricted 
substances based on legislation (e.g., lead content) are in place for all product 
categories. Nominated third-party testing laboratories perform all standard product 
testing where needed.
Application of testing requirements is tied to product risk (e.g., food contact, 
flammability) as well as with key product categories such as candles or furniture.
CG-AA-250a.2
Discussion of processes to assess 
and manage risks and/or hazards 
associated with chemicals 
in products
In addition to the disclosure provided in CG-AA-250a.1, we have a dedicated 
Dangerous Goods team with experience in the classification, safe handling, storage 
and shipping of Dangerous Goods.
Our process captures and stores Safety Data Sheet (SDS) information from our 
suppliers. These SDS are used to classify products with the appropriate UN code, and 
ensure goods are properly packaged and marked for transportation to the customer.
	 *	
NR stands for Not Reported.

44 
2021 Corporate Responsibility Report
SASB INDEX 2021
Product Packaging & Distribution
CODE
METRIC
DISCLOSURE
2020
2021
COMMENTS
CG-EC-410a.1
Total greenhouse gas (GHG) 
footprint of product shipments 
(metric tons CO2e)
87,671
194,974
In 2021 we changed our calculation methodology for outbound 
shipping emissions to capitalize on more credible sources of data.
CG-EC-410a.2
Discussion of strategies to 
reduce the environmental 
impact of product delivery
As part of our Scope 3 analysis, which is currently underway, we have estimated our 2020 
shipping emissions. We recognize that inbound and outbound shipping are a significant 
portion of our total emissions footprint, and we are evaluating our entire distribution 
system to identify ways to reduce transportation emissions and prioritize expanding 
consolidated shipping. For now, QVC, HSN and Zulily are consolidating customer orders 
where possible to reduce packaging and the number of deliveries required. We are also 
working to execute a network optimization plan that will consolidate transportation and 
shipping across our seven brands to ensure less waste, less packaging use and better 
cost discipline.
For additional information on shipping and logistics, please visit: 
https://www.qurateretailgroup.com/lp/shipping-logistics/
Product Sourcing, Packaging & Marketing
CODE
METRIC
DISCLOSURE
CG-MR-410a.2
Discussion of processes to assess 
and manage risks and/or hazards 
associated with chemicals 
in products
In addition to the disclosure provided in CG-AA-250a.1, we have a dedicated 
Dangerous Goods team with experience in the classification, safe handling, storage 
and shipping of Dangerous Goods.

Our process captures and stores Safety Data Sheet (SDS) information from our 
suppliers. These SDS are used to classify products with the appropriate UN code, and 
ensure goods are properly packaged and marked for transportation to the customer.
CG-MR-410a.3
Discussion of strategies to 
reduce the environmental impact 
of packaging
We have committed to a phased approach toward full recyclability, including:
	» Switching to post-consumer recycled content as much as possible
	» Reducing the average emissions intensity of our packages by reducing the overall 
amount of packaging used
	» Increasing the recyclability of our packaging
	» Implementing waste reduction initiatives at our warehouses
	» Using our platforms to educate consumers on recycling practices such as 
partnering with the How2Recycle label program in the US
We instituted a Sustainable Packaging Work Group in 2019 with representation from 
all our international teams. The global team collaborates monthly, shares knowledge, 
and leverages sustainability improvements made to packaging globally, when feasible.
Learn more about our targets here.

45 
2021 Corporate Responsibility Report
SASB INDEX 2021
Labor Conditions in the Supply Chain
CODE
METRIC
DISCLOSURE
2020
2021
COMMENTS
CG-AA-430b.1
Percentage of Tier 1 supplier 
facilities that have been audited 
to a labor code of conduct
90%
91%
Visit this site for information about our responsible sourcing and 
manufacturing program.
While Tier 2 suppliers have not been audited, they do have a 
responsibility to comply with our Global Business Partner Code 
of Conduct.
Percentage of supplier facilities 
beyond Tier 1 that have been 
audited to a labor code 
of conduct
0%
0%
Percentage of total audits 
conducted by a third-party 
auditor
100%
100%
CG-AA-430b.2
Priority non-conformance rate 
for suppliers’ labor code of 
conduct audits
12%
13%
1,052 Tier 1 Final Manufacturers were audited in 2021, and 
649 Corrective Action Plans (CAPs) were issued. Of these CAPs, 
517 (79%) were for continuous improvement/minor issues, while 
132 (21%) were for serious priority issues. Therefore, the overall 
nonconformance rate was 62%, while the priority nonconformance 
rate was 13%.
At year end, 75% of these CAPs were closed/resolved.
Associated corrective action 
rate for suppliers’ labor code 
of conduct audits
100%
75%
CG-AA-430b.3
Description of the greatest 
labor risks in the supply chain
Based on audits performed, the greatest labor risks are:
	» Overtime worked above the maximum allowed by local regulations
	» Working seven contiguous days without a day of rest
Description of the greatest 
environmental, health, and 
safety risks in the supply chain
Based on audits performed, the greatest EHS risks in the supply chain are:
	» Workers not wearing personal protective equipment (PPE)
	» Employers not providing PPE to workers
	» Chemicals stored in secondary containers
Raw Materials Sourcing
CODE
METRIC
DISCLOSURE
CG-AA-440a.1
Description of environmental 
and social risks associated with 
sourcing priority raw materials
Based on audits performed, the greatest EHS risks in the sourcing priority raw 
materials are:
	» Raw material suppliers not performing waste discharge monitoring testing
	» Raw material suppliers’ discharge waste not in compliance with waste discharge 
standard per local regulations

46 
2021 Corporate Responsibility Report
SASB INDEX 2021
Employee Recruitment, Inclusion & Performance; Workforce Diversity 
& Inclusion
CODE
METRIC
DISCLOSURE
2018
2019
2020
2021
COMMENTS
CG-EC-330a.1
Employee engagement 
as a percentage
67%
65%
72%
66%
Twice a year employee engagement surveys are 
conducted via a partnership with Qualtrics. The 
engagement score is calculated as an average of five 
questions (measuring concepts like Pride, Commitment, 
Advocacy and Discretionary Effort). The average score 
for each question is the average of all the responses on 
the rating scale scaled to 100.
CG-EC-330a.3
and
CG-MR-330a.1
Percentage of gender 
and racial/ethnic 
group representation 
for management, 
technical staff, and for 
all other employees
See tables below
For detailed information on our Diversity, Equity, & 
Inclusion policies and programs for fostering equitable 
employee representation across the global operations, 
please visit: https://www.qurateretailgroup.com/lp/
diversity-equity-inclusion/
Gender information includes all QRG brands and markets, 
except for QVC Germany where this data is not available. 
Racial/ethnicity information includes our US team 
members at QVC US, HSN, Zulily and the Cornerstone 
Brands only.
WORKFORCE30 BREAKDOWN
2020
2021
GLOBAL WORKFORCE BY GENDER31
 Female
	
61.3%
	
62.0%
 Male
	
35.9%
	
36.7%
 Non-Binary32
	
N/A
	
0.03%
 Undisclosed
	
2.8%
	
1.2%
GLOBAL WORKFORCE, DIRECTOR-LEVEL AND ABOVE, BY GENDER31
 Female
	
46.0%
	
45.9%
 Male 
	
53.8%
	
53.9%
 Non-Binary32
	
N/A
	
0.0%
 Undisclosed
	
0.2%
	
0.2%
US WORKFORCE BY RACE & ETHNICITY
Asian
	
3.8%
	
3.9%
Black or African American
	
27.2%
	
28.2%
Hispanic or Latino
	
16.6%
	
15.2%
Other33
	
2.8%
	
2.9%
White (Not Hispanic or Latino)
	
48.2%
	
48.8%
Decline to Self-identify
1.5%
1.0%
US WORKFORCE, MANAGER-LEVEL AND ABOVE, BY RACE & ETHNICITY
Asian
	
4.6%
	
4.8%
Black or African American
	
6.1%
	
8.5%
Hispanic or Latino
	
4.8%
	
6.5%
Other33
	
1.2%
	
1.7%
White (not Hispanic or Latino)
	
82.3%
	
77.9%
Decline to Self-identify
	
1.1%
	
0.6%
	30.	 Not all totals will add up to 100% due to rounding.
	31.	 Does not include Germany.
	32.	 Reported for the first time in 2021.
	33.	 Includes Native American or Alaska Native, Native Hawaiian or Pacific Islander, and two or more races.

47 
2021 Corporate Responsibility Report
SASB INDEX 2021
Data Privacy & Advertising Standards
CODE
METRIC
DISCLOSURE
CG-EC-220a.2
Description of 
policies and 
practices relating 
to behavioral 
advertising and 
user privacy
As QRG is an entity made up of businesses that perform different operations in different markets, 
descriptions of each entity’s practices are contained in each of their privacy policies. All brands 
use demographic, behavioral, location data and other personal information, as described in each 
brand’s policy.
The table below summarizes various user privacy practices utilized across QRG brands and markets.
The life cycle of information is described in each brand’s policy. Information is retained in relation to its 
purpose and is accordingly disposed of following the disclosed purposes within each brand’s privacy 
statements and according to internal retention policies. In addition, retention limitations relevant to the 
services provided are flowed down to vendors within contracts.
QRG generally conducts risk-appropriate privacy and security due diligence when engaging vendors 
that may process QRG personal data, to verify that such vendors comply with applicable legal 
requirements and meet QRG’s internal standards. QRG takes measures to include in certain vendor 
contracts QRG’s expectations related to the processing of personal data by vendors and to provide 
QRG with remedies — including contract termination for failures by vendors to meet their contractual 
obligations. During this risk-appropriate privacy and security due diligence, we conduct Privacy Impact 
Assessments that address: (a) what information is to be collected, (b) why the information is being 
collected, (c) the intended use of the information, (d) with whom the information will be shared, and 
(e) how the information will be secured.
The General Terms of Use for all US entities for the US Children’s Online Privacy Protection Act 
(COPPA) require customers be 18 years of age or older to use our platforms. QRG entities do not 
knowingly collect personal information from children under the age of 13.
All US QRG entities advertise directly to consumers and through third-party platforms. Zulily is the 
only US QRG entity that hosts third-party advertisements for products that are not sold on or through 
its platform. Disclosures regarding advertising are contained within each brand’s policy.
With respect to behavioral advertising, all brand policies contain descriptions of activities, security 
and procedures.
Brand-specific policies:
	» QRG
	» QVC US
	» QVC UK
	» QVC Germany
	» QVC Italy
	» QVC Japan
	» HSN
	» Zulily34
	» Ballard Designs
	» Frontgate
	» Garnet Hill
	» Grandin Road
USER PRIVACY PRACTICES
QVC 
US
QVC 
UK
QVC 
Germany
QVC 
Italy
QVC 
Japan
HSN
Zulily34
Ballard 
Designs
Frontgate
Garnet 
Hill
Grandin 
Road
 
 
 
3
3
3
3
3
335
336
336
336
336
 
 
 
 
3
n/a
n/a
n/a
n/a
3
336
336
336
336
336
 
3
3
3
3
3
3
3
3
3
3
3
 
 
3
3
3
	34.	 Individuals viewing Zulily’s notice of privacy practices are presented with the notice that is specific to their location.
	35.	 Limited to jurisdictions where deletion is legally required or advisable to extend to residents of that jurisdiction.
	36.	 Limited to California residents.

48 
2021 Corporate Responsibility Report
SASB INDEX 2021
Data Security
CODE
METRIC
DISCLOSURE
CG-EC-230a.1
and
CG-MR-230a.1
Description of 
approach to 
identifying and 
addressing data 
security risks, 
including use 
of third party 
cybersecurity 
standards
QRG’s Cybersecurity team is led by a Chief Information Security Officer (CISO) who reports to QRG’s 
Chief Information Officer.
QRG’s Cybersecurity team includes a Vulnerability Management group. This group uses technology 
to regularly monitor for vulnerabilities on QRG systems. QRG supplements technology with other 
activities, including penetration testing and authenticated scans, to support our efforts to identify 
vulnerabilities in our systems.
QRG addresses other data security risks and identified vulnerabilities through the activities of the 
Vulnerability Management group and through the other groups in QRG’s Cybersecurity team: Incident 
Response, Data Protection and Privacy, Policy & Training, Risk & Governance and Engineering. Through 
these groups, QRG’s Cybersecurity team works to incorporate security-by-design practices, provide 
awareness and training for employees, assess third-party security profiles, evaluate risks and implement 
measures to mitigate such risks, monitor for attacks from threat actors and threat actor trends, and 
respond to cybersecurity incidents under QRG’s incident response plan.
QRG annually assesses cybersecurity maturity against the NIST Cybersecurity Framework’s five 
domains: identify, protect, detect, respond and recover.
Activity Metrics
CODE
METRIC
DISCLOSURE
2020
2021
COMMENTS
CG-AA-000.A
Number of Tier 1 suppliers
981
1159
Number of suppliers beyond Tier 1
NR*
NR*
Since only Tier 1 suppliers are currently in scope for 
audits, the company does not report the number of 
suppliers beyond Tier 1.
CG-EC-000.A
Entity-defined 
measure of user 
activity
Online revenue 
($M)
	$	
8,895
	 $	
7,929
Total sessions 
(billions)
2.7
2.5
Average 
monthly 
searches 
(millions)
46.9
51.1
CG-EC-000.B
Data processing capacity (MHz)
55,798,331
Data processing capacity listed is for physical, 
on‑premise systems only; data processing capacity 
for cloud computing and PaaS containerized 
compute is not tracked.
Percentage of data processing 
capacity outsourced
59% The share of outsourced data processing capacity 
has increased in 2021 due to server retirements and 
conversion of physical servers to virtual (P2V) across 
the enterprise.
CG-EC-000.C
Number of units shipped (millions)
332
316
CG-MR-000.A
Number of retail locations
21
23
17 Ballard Designs stores; six Frontgate stores
Number of distribution centers
15
20
	 *	
NR stands for Not Reported.

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