ESG REPORT
Towards sustainable values
The core strengths enable FPT to accompany the Government, 
localities, organizations, businesses, and citizens nationwide to stay 
resilient to challenges, share our success, and create the most value 
toward building prosperous lives and a stronger nation.

TOP 100
BEST PLACES TO WORK IN VIETNAM
70,000 
E-CONTRACTS, 
40% 
THE 
AMOUNT OF PAPER NEEDED TO 
PRINT CONTRACTS
3,414,168
HOURS OF IN-HOUSE TRAINING 
WITH A COURSE COMPLETION 
RATE OF UP TO 99.6%
 
7,112
BILLION VND OF CONTRIBUTION 
TO THE STATE BUDGET
47,777 
BENEFICIARIES
100 
HAPPY HOUSES
200 
COVID-19 ORPHANS TO ENTER 
THE HOPE SCHOOL
171
BILLION VND OF CSR SPONSORSHIP
2,138
UNITS OF BLOOD DONATED
250
BRIDGES FOR STUDENTS IN 
RURAL AREAS
42,408
STABLE JOBS
   ESG Activities
ESG REPORT
THE HAPPY WORKPLACE
Activity highlights
THE ENVIRONMENTAL ACTIVISTS
CORPORATE SOCIAL RESPONSIBILITY
4,500 
VIRTUAL MEETINGS
2022 was the second year that FPT carried out the Environment - Social - Governance Report (ESG Report) to deliver 
comprehensive details on ESG activities as well as to further affirm its commitments to sustainable development. 
This report was published for the term of January 1 to December 31, 2022, within the Corporation and its subsidiaries 
in Vietnam as well as other key markets and is based on the GRI Standards of the Global Reporting Initiative (GRI). In 
preparation for this report, we cited the Guide to the Publication of Environmental and Social Information issued by the 
State Securities Commission (SSC) in cooperation with the International Finance Corporation (IFC). Also, we referred to 
the National Action Plan to implement the 2030 Agenda for Sustainable Development and “Our World Transformation: 
Agenda 2030 for Sustainable Development”, which was adopted by the United Nations General Assembly in September 
2015 (including United Nations’ 17-millennium goals towards sustainable development). 
The report was built on the principles of inclusiveness, clarity, relevance in current affairs, and reliability.
The report was carried out by the Marketing & Communications Department of FPT. 
For any inquiries or feedback related to FPT’s sustainable development activities and the ESG report, please contact:
Ms. Mai Thi Lan Anh – Deputy Director of Marketing and Communications, FPT Corporation
Address: No. 10 Pham Van Bach Street, Dich Vong Ward, Cau Giay District, Hanoi
Phone: +84 24 7300 7300 or Email: fptnews@fpt.com.vn
ESG orientations and priorities
ESG orientations and priorities are vital to FPT’s development strategies, conveying its roles and responsibilities to key 
stakeholders. 
Therefore, when establishing priority action plans on ESG, FPT has researched and referenced the most widely-used 
sustainable development standards employed by other businesses and countries. In the report, based on FPT’s 
business characteristics, we chose some GRI Standards and 17 sustainable development goals of the United Nations 
for reference when identifying critical issues and action plans. In doing so, we aimed to bring the highest possible value 
to stakeholders, ensure our sustainable growth, and to strongly contribute to the development of the national economy. 
About the report
102      
     2022 Anual Report
    ESG Report   |   103
No Poverty
1
Zero Hunger
2
Good Health 
& Well-being
3
Quality 
Education
4
Gender 
Equality
5
Clean Water 
and Sanitation
6
Clean Water 
and Sanitation
7
Partnerships 
to achieve 
the Goal
17
Decent Work 
& Economic 
Growth
8
Industry, 
Innovation and 
Infrastructure
9
Reduced 
Inequality
10
Sustainable 
Cities and 
Communities
11
Peace and 
Justice Strong
 Institutions
16
Responsible 
Consumption 
& Production
12
Climate 
Action
13
Life Below 
Water
14
Life on 
Land
15

Criteria among GRI Standards and 17 sustainable development goals of the United Nations for reference 
Criterion/Objective
FPT’s approach and 
priority
Results
No Poverty
	•
GRI 413 - Local 
communities
	•
Ensuring steady 
employee income, 
contributing to 
raising the average IT 
salary and the overall 
national income level. 
	•
Accompanying 
the community in 
improving overall 
quality of life.
	•
The number of employees increased by 14.1% over the 
same period last year.
	•
Sponsorship to the value of 171 billion VND in CSR 
activities.
	•
Giving more than 100 Happy houses to Vietnamese 
Heroic Mothers, families under preferential treatment, 
and low-income households.
	•
Constructing 250 bridges in rural areas for students.
Good health and 
well-being
Deploying technology 
solutions to support 
smart medical 
development.
	•
Increasing access and improving health treatment 
quality of more than 300 hospitals and medical facilities 
nationwide through FPT’s overall hospital management 
system.
	•
Accelerating the formation of physical exercise habits 
among the community by organizing major national 
marathons and developing an online sports platform 
named VRace which has attracted nearly 100,000 users 
to date.
Quality Education
	•
GRI 404 - Training and 
Education
	•
Pioneering in 
creating an 
advanced, learner-
centered educational 
environment. 
	•
Providing 
opportunities to 
develop lifelong 
positive learning 
tendencies for 
learners.
	•
FPT education is to bring learning activities and 
programs for more than 100,000 full-time equivalent 
students at all levels from primary through to graduate 
schools.
	•
Awarding 12,509 talent scholarships.
	•
Conducting more than 3,4 million hours of in-house 
training for employees.
	•
Opening the Hope School - The boarding school 
for orphans due to Covid-19. 200 students from 41 
provinces enrolled in the first academic year.
Gender equality
	•
Reduced inequalities
	•
GRI 405 - Diversity and 
equal opportunity
	•
GRI 406 - Non-
discrimination
	•
GRI 407 - Freedom 
of Association and 
Collective Bargaining
Non-discrimination and 
offering development 
opportunities for all 
employees.
	•
100% of employees participated in the collective labor 
agreement.
	•
The number of female employees increased by 17% over 
the same period and accounted for 38.1% of the total. 
Especially the number of female managers and leaders 
which grew by 19.6% over the same period, accounting 
for 34.6% of the total managerial positions. 
	•
In 2022, FPT’s BOD had one more female member to 
ensure gender diversity. In addition, subsidiaries and 
affiliates had three female chairpersons.
Clean water and 
sanitation
	•
GRI 303 - Water
	•
GRI 306 - Effluents and 
waste
	•
GRI 307 - Environmental 
Compliance
Focusing on building a 
green work environment 
with eco-friendly 
campuses and office 
buildings nationwide.
	•
FPT’s buildings have been monitored periodically for 
domestic wastewater and have their daily-controlled 
wastewater treatment systems.
	•
Regularly conducting communication methods to 
encourage energy conservation with display banners 
and posters in noticeable areas.
Affordable and clean 
energy
	•
GRI 302 - Energy
	•
GRI 305 - Emissions
	•
Annually measuring the temperature, humidity, light, 
electromagnetic fields, and CO2 in all our workplaces.
	•
Reducing the use of lighting on the building’s exterior 
and using smart control devices.
104      
     2022 Anual Report
    ESG Report   |   105
Criterion/Objective
FPT’s approach and 
priority
Results
Decent work and 
economic growth
	•
GRI 201 - Economic 
performance
	•
GRI 401 - Employment
	•
GRI 403 - Occupational 
health and safety 
Ensuring economic 
growth and job 
opportunities.
	•
2022 witnessed positive business outcomes with 
growth rates of 23.4% in revenue and 20.9% in profit 
before tax.
	•
Offering stable jobs to 42,408 people domestically and 
globally. 
	•
Always being amongst the top companies with the best 
work environment.
	•
Implementing the FPT Care health care program for 
employees and their relatives.
Industry, innovation, and 
infrastructure
	•
GRI 203 - Indirect 
economic impacts
Investing, researching, 
developing, and 
providing solutions, 
products, and 
services that provide 
extraordinary 
experiences and value 
to individuals and 
businesses.
	•
The Internet infrastructure covers all 63 provinces and 
cities nationwide.
	•
9,200 km of the North-South backbone axis and 
international telecommunications cables, providing 
services to millions of domestic users.
	•
The Made by FPT ecosystem with more than 200 products, 
services, and solutions that enhance labor productivity 
and customer experience while optimizing costs.
Sustainable cities and 
communities
Investing in research 
and development 
of intelligent traffic 
management and smart 
city solutions...
	•
Deploying and operating the railway e-ticket system 
for the Vietnam Railways Corporation, helping people 
purchase tickets and search for detailed information 
on all routes anytime and anywhere via multi-channels 
such as text messages, mobile applications, Email, 
digital display boards at the stations and on the trains.
	•
The smart traffic control solutions named FPT.iTransp 
has been deployed widely, transforming local traffic in 
Ho Chi Minh City, Dong Nai, Binh Dinh, Can Tho...
Partnership for the goals
Promote the 
development, transfer, 
and dissemination of 
green technologies.
	•
Deploying smart factory solutions for a traditional 
manufacturer in the German automotive industry with 
77 plants globally.
	•
Deploying a wind power management solution to 
optimize operational and maintenance practices in 
wind farms of a European energy company.
	•
Developing charging station management software 
and embedded software running on charging stations 
to solve the problem of optimal management and 
electricity consumption.
Stakeholder engagement
Stakeholders are defined as those who influence or are influenced (to a certain extent) by FPT’s business activities. 
Therefore, stakeholders’ information, feedback, demands, and concerns are key factors affecting our mindset and 
actions in managing and operating FPT’s operations as well as developing long-term development strategies. FPT is 
committed to accompanying stakeholders to make happier lives and better workplaces based on innovative technology 
solutions, products, and services.
Its seven-key stakeholders include customers, shareholders and investors, employees, government agencies, partners 
and suppliers, the community, and the press and media.

Customers
Activity highlights
2022 results
Promoting strategic 
consultation services; 
Moving upwards to higher 
stages of the technology 
service value chain
	•
14 provinces and cities cooperated with FPT on promoting comprehensive digital 
transformation.
	•
Combining efforts with large enterprises such as Ba Huan, Thien Long, Tan Long, 
Flamingo, An Gia, Vinaseed, Coteccons, EVNGENCO1, and so on to promote digital 
transformation.
	•
01 billion USD in sales from overseas markets.
Investing in R&D for new 
products, services, and 
solutions on par with 
cutting-edge technologies
	•
The Made by FPT ecosystem with more than 200 products, services, and solutions.
	•
Base.vn gaining 8,000 corporate customers.
	•
Launching the first line of microchips Internet of Things (IoT) devices for medical 
care, realizing the dream of manufacturing semiconductor components created 
through Vietnamese ingenuity.
Enhancing 
FPT’s 
brand 
reputation
	•
The Corporation retained its leading position by achieving numerous domestic and 
international awards in terms of governance, business, and technology, such as the 
Top 3 Vietnamese Publicly Listed Companies on ASEAN’s CG Score List, the Top 15 
enterprises with good financial management capacity, Asia’s Outstanding Companies, 
The enterprise with outstanding contributions to the ICT industry in Vietnam, The 
Gold Award and Top 10 Excellent digital products for the digital economy...
Shareholders and investors
Activity highlights
2022 results
Setting orientation and 
business 
strategies 
that 
closely 
reflect 
the market trends and 
significant technology 
movements in Vietnam 
and globally
In 2022, FPT continued to pursue the “Data-Driven and Customer-Centric” strategy 
in order to become a reliable partner of businesses and organizations, bringing them 
exceptional digital experience through near-real-time, data-driven governance.
Developing action 
plans and solutions 
to materialize 
business goals, 
ensuring adherence 
to orientations and 
strategies
Positive business outcomes with stable growth rates of 23.4% in revenue and 20.9% 
in profit before tax. In particular, revenue grew 4.4 percentage points higher than the 
target approved by the 2022 AGM. The target set by the 2022 AGM was a 19% increase. 
Ensuring shareholders’ 
interests
	•
Total dividend payments: 2,011 billion VND, up 18.5%.
	•
Earnings per share: 4,429 VND, an increase of 22.4%.
	•
Liquidity value: 223 billion VND/session, up 7% over 2021.
	•
Maintaining its position among the top 20 “green” stocks of the VNSI list (a reference 
or an underlying asset for investment products such as ETFs (Exchange Traded Funds) 
and index futures).
Providing timely, 
thorough, and 
transparent information 
to shareholders
	•
150 meetings with domestic and foreign investors were held.
	•
Ensuring irregular and periodic disclosure on time to meet the requirements of the 
HOSE, the State Securities Commission (SSC); providing timely and transparent 
information to investors, shareholders, and other related parties.
	•
All shareholders and investors had the right to access disclosed information through 
the IR Department, the Annual Report, and the official website of the Corporation. 
	•
Being named in the Top 3 Large-caps with the most favored IR activities by investors 
and Top 3 Large-caps with the most appreciated IR activities by financial institutions.
106      
     2022 Anual Report
    ESG Report   |   107
Employees
Activity highlights
2022 results
Constantly providing 
opportunities and 
challenges at work; 
promoting R&D activities 
resulted in highly 
innovative technological 
solutions and products
	•
The Corporation continued the policy to encourage in-house “start-ups” so that 
the developers of a successfully commercialized solution.
	•
Product would be entitled to 10-20% of the product’s earnings. 
	•
In 2022, there were 1,112 initiatives of in-house start-ups implemented. In the 
past six years, with the iKhien - FPT Innovation Award, which aimed to promote 
employee creativity, there were 3,707 initiatives deployed.
Carrying out the human 
resource development plan 
following the Corporation’s 
goals and strategies
	•
In 2022, training programs were widely deployed throughout the Corporation, with 
over 3.4 million learning hours and up to 99.6% completion rates.
	•
Spending on in-house training was recorded at 130 billion VND, up 32% over the 
same period in 2021. 
Implementing insurance and 
welfare regimes in line with 
the regulations
FPT always focused on developing a competitive, comprehensive remuneration policy 
that covers all employees and their families equally and transparently, ensuring they 
receive earnings commensurate with their performance and contribution to the 
organization. Performance evaluations were conducted regularly and fairly based on 
the “Do more - Get more” criterion.
Enhancing corporate 
cultures and core values
FPT regularly organized employee engagement activities to spread love and promote a 
healthy lifestyle, including FPT Photography Club, FPT Artists Association, Arts Festival, 
FPT Village Festival, Running Club, Football Club, Sports Festival, FPT Day for the 
Community, Parents’ Day...
Government agencies
Activity highlights
2022 results
Researching 
and 
developing 
technological solutions that help 
realize the goals of both major 
national programs and projects
	•
The e-government system FPT.eGov, upgraded to the digital government 
system - FPT.dGOV, was deployed in 40 localities with over 1,500 online public 
services, saving the average social cost of over 100 billion VND annually.
	•
The overall hospital management system called FPT.eHospital was put into 
operation in more than 300 hospitals and medical facilities nationwide, 
serving about 50 million annual medical visits.
	•
Cooperating with 14 provinces and cities nationwide to accelerate digital 
transformation in all three key pillars, bringing the total number of FPT’s 
cooperation agreements with localities nationwide to 25.
	•
Accompanying Thua Thien Hue in launching the E-Wallet - a cashless 
payment solution on the Hue-S platform - to promote the digital economy and 
increase the platform’s popularity in the community. As a seamless digital 
payment solution, The E-wallet on Hue-S is connected to 40 banks, allowing 
users to deposit, withdraw, transfer money, and pay utility bills on the Hue-S 
application without forwarding through any other intermediaries. Currently, 
there are 25,000 people using e-wallets in Hue-S.
Fulfilling corporate 
responsibilities, such as tax 
obligations and social insurance 
payments
7,112 billion VND of contribution to the State budget.

Goverment agencies (continued)
Activity highlights
2022 results
Enhancing the reputation of 
Vietnam’s IT industry
	•
In 2022, FPT sponsored and co-hosted 13 key events under the theme of 
digital economic development, promoting the Vietnam digital economy and 
enhancing the reputation of Vietnam’s IT industry globally.  
	•
Gaining 01 billion USD in sales from overseas markets, affirming Vietnam’s 
brainpower and intelligence on the international stage. FPT was awarded a 
certificate of merit from the Ministry of Information and Communications for 
this achievement.
	•
At the “Make-in-Vietnam” Awards ceremony, two products of the Made by FPT 
ecosystem were honored. Specifically, FPT Cloud - The next-generation cloud 
computing solution - won the Gold Award, and FPT.eSign - The remote digital 
signature service - won the Top 10 “Excellent digital products for the digital 
economy”.
	•
12 digital platforms and solutions in the Made by FPT ecosystem of 
comprehensive digital transformation products were recognized under the 
2022 Sao Khue Awards - the most prestigious award in the software and IT 
sector hosted by the Vietnam Association of Software and IT Services (VINASA). 
They included FPT Cloud, FPT.eSign, FPT Digital; the virtual shareholder 
meeting solution; UBot - the business process automation solution using 
RPA; the Foxpay e-wallet; etc.
	•
Within the agenda of Smart City Summit 2022 organized by VINASA, the 
Khaothi.Online software developed by FPT IS was recognized as a Smart 
Education Solution.
Community
Activity highlights
2022 results
Joining efforts with the 
community to overcome 
challenges toward a better life
	•
Sponsoring 171 billion VND in CSR activities, bringing the most practical values to 
47,777 people nationwide. 
	•
Donating 2,138 units of blood.
	•
Giving 100 Happy houses.
	•
Welcoming the first 200 students to enter the Hope School in the academic year of 
2022-2023. 
	•
Constructing 250 bridges in rural areas for students.
Implementing scholarship 
programs to support 
young talents
	•
12,509 scholarships were awarded to young talents nationwide with a total value of 
more than 125 billion VND.
Enhancing ICT in education 
and social activities and 
promoting innovative 
knowledge and technology 
throughout the community
	•
Developing VioEdu - the Edtech solution with 15 million users and the only virtual 
platform that integrates teaching and learning tools to serve students, teachers, 
and school managers.
	•
Khaothi.Online is the product suite that comprehensively supports the digital 
transformation of individual competence assessment and certification according 
to the ISO/IEC 17024:2012 standards. The software has been promoting the 
deployment of smart education in various localities across the country.
	•
2022 marked the 15th year of Violympic – the online competition in mathematics 
and physics for students nationwide. As one of Vietnam’s first mathematical 
playgrounds on the Internet, Violympic quickly received the enthusiastic support 
of millions of participants. Notably, the number of students joining the game has 
increased significantly on an annual basis. In 2022, the number of participants was 
64,569, including 7,455 primaries to high school students who won prizes in Math 
in English, Math in Vietnamese, and Physics.
108      
     2022 Anual Report
    ESG Report   |   109
Partners and suppliers
Activity highlights
2022 results
Developing and applying 
working and behavioral 
standards while 
communicating with partners
The Corporation kept improving the efficiency of corporate governance and 
production management to ensure customer satisfaction, enhance competitiveness 
and bring sustainable benefits to stakeholders. In 2022, the governance model 
of objectives and key results (OKRs) continued to be leveraged as an internal 
management tool to realize the goal of digital transformation and improve labor 
productivity. In addition, FPT’s overall activities and specific operations in each core 
field were well-recognized with prestigious international standard certifications.
Building long-term alliances 
with its partners through 
industry, geographical area, 
and market sectors
	•
Regarding the government customers, FPT signed comprehensive digital 
transformation cooperation agreements with 14 provinces and cities in 2022.
	•
With the corporate customers, FPT joined hands with large enterprises such 
as Ba Huan, Thien Long, Tan Long, Flamingo, An Gia, Vinaseed, Coteccons, 
EVNGENCO1, Gas South, etc.
	•
With the SMEs, the business management platform Base.vn earned 8,000 
new customers.
	•
For individuals, customer service and service experience were continuously 
enhanced with the support of Chatbot, Voicebot, AI, and other technologies.
Press and media agencies
Activity highlights
2022 results
Regularly and proactively 
providing information to the 
press and media through FPT 
newsletters, press releases, press 
conferences, and PR/IR articles
	•
Providing valuable and helpful information to stakeholders, allowing public 
acknowledgment of various topics, from business know-how and new technology 
trends to the Corporation’s performance and development orientation.
	•
Providing analysis and evaluation on the development of the domestic ICT 
industry and global trend forecast, delivering a comprehensive industry overview.

Critical issue identification
The key issues in FPT’s ESG activities are determined by consistency, which means harmonizing with the business 
activities and benefit sharing. In addition, the mechanism helps ensure the highest interests of stakeholders and 
compliance with relevant legislation.
Stakeholders’ roles and responsibilities in sustainable development management
Entity in charge
Roles and responsibilities
The BOD
Approving and promulgating the strategy and orientation for sustainable 
development throughout the Corporation.
The BOM
Ensuring the implementation of the sustainable development strategy through 
the following activities:
	•
Establishing specific sustainable development goals for the Corporation 
and its subsidiaries.
	•
Accelerating the implementation of the sustainable development strategy.
	•
Supervising the results of sustainable development policies.
Subsidiaries
	•
Ensuring the realization of sustainable development objectives following 
the Corporation’s orientation and strategy.
	•
Preparing periodic reports on the implementation of the sustainability strategy.
The process of critical issue identification
Step 1: Identifying critical issues that have a significant impact on the business operations of the Corporation 
and the interests of stakeholders.
	•
Keeping abreast of the economic, political, social, and environmental developments of Vietnam and the 
world.
	•
Researching socio-economic surveys, market reports, and industry publications issued by reputable 
organizations.
	•
Analyzing evaluation reports and customer surveys of the Corporation.
	•
Exploring distinctive characteristics of the industry and each specific operating sector of the Corporation.
	•
Referring to feedback from shareholders, investors, and other stakeholders.
	•
Scanning guidelines for developing the sustainable development report.
Step 2: Identifying critical issues of interest to the parties.
	•
Selecting critical issues of interest to the parties according to four contents, including: Reducing negative 
Covid-19 impacts on FPT and the community; Promoting National Digital Transformation; Investing in the 
education of the young generation; Environmental protection activities.
Step 3: Evaluating critical issues in the relationship with stakeholders.
	•
Designing the matrix of issues.
	•
Selecting critical issues.
Based on the above principles and identification process, FPT selected four key issues, focusing on developing and 
implementing suitable action plans to ensure stable economic growth and practical values for stakeholders. Below are 04 
critical issues in FPT’s ESG activities:
	•
Promoting a green environment.
	•
Creating happy workplaces.
	•
Accompanying the development of the community.
	•
Managing for sustainable development results.
110      
     2022 Anual Report
    ESG Report   |   111
   Promoting the green environment
FPT’s concerns on environmental protection
Direct impacts on ecosystems, environmental resources, and climate change are among humanity’s biggest challenges 
in the 21st century. 
Vietnam is one of the six countries in the world worst hit by climate change, with extreme weather events occurring 
more frequently and erratically. One of the leading causes of climate change, especially global warming, is the release 
of greenhouse gases. As a result, Vietnam set a target of “net-zero” greenhouse gas emissions by 2050 and a 30% 
decrease in methane emissions by 2030. To achieve this goal, Vietnam is committed to taking strong measures to 
reduce greenhouse gas emissions utilizing its own resources, along with the cooperation and support in finance and 
technology transfer of the international community, especially in developed countries.
As an enterprise operating in the technology sector, FPT almost did not witness any direct environmental imprints 
during its operation. However, we deeply acknowledge that the initiatives to monitor and evaluate climate change 
adaptation as well as the flexible deployment of technologies in energy consumption, are vital. Going beyond 
minimizing environmental impacts, they help organizations resiliently respond to pandemics, climate change, and 
environmental protection activities. 
Therefore, when constructing office buildings, educational facilities, and software parks, FPT prioritized technology 
adoption and eco-friendly materials. It also made the most of natural energy sources and increased the green spaces 
to reduce any negative impact, energy consumption, and discharge. Besides, Decree No. 06/2022/ND-CP on mitigating 
greenhouse gas (GHG) emissions and protecting the ozone layer specified that facilities with energy consumption of 
1,000 TOE (Tons of oil equivalent) or above must take inventories and mitigate GHG emissions since 2023. According 
to preliminary statistical data of FPT’s office buildings and campuses, the average electricity consumption was about 
four million kWh, equivalent to 700 TOEs. Currently, FPT has yet to have to measure the GHG emissions index. However, 
environmental issues have always been among the top concerns of FPT when expanding nationwide office properties. 
Therefore, FPT will continue to take initiatives to mitigate and measure this index.
FPT has been applying multiple measures to reduce energy consumption and GHG emissions, such as installing 
solar power systems, enhancing virtual meetings, limiting stationery supplies, digitizing documents and data, and 
regularly conducting communication methods to encourage energy conservation with display banners and posters in 
noticeable areas.
In compliance with the law on environmental protection
FPT Corporation, including its subsidiaries, did not record any minutes/notices related to environmental law violations. This 
confirmation is based on incoming and outgoing documents archived on the data and information systems of the Corporation.
Some major environmental activities of the Corporation and its subsidiaries in 2022
	•
Carrying out Environmental impact assessment reports for all projects following the Law on Environmental Protection 
2020, effective January 1, 2022; Decree 08/2022/ND-CP detailing several articles of the Law on Environmental 
Protection, effective January 10, 2022. 
	•
Organizing the collection, classification, storage, transportation, and treatment of all household solid waste, 
industrial solid waste, hazardous waste, and other types of waste in accordance with the provisions of Decree No. 
38/2015/ND-CP and Circular 36/2015/TT-BTNMT.
	•
Managing and operating the collection and treatment of effluents to ensure that the wastewater generated during 
the project’s operation is treated before being discharged back into the environment according to applicable 
technical regulations on wastewater (QCVN 14/ 2008/BTNMT).
	•
Implementing measures to prevent and minimize negative impacts and respond to environmental risks and 
incidents; deploying periodical environmental management activities; archiving data and sending it to the local 
Natural Resources and Environment department for inspection and supervision.

Developing technological innovations toward the green environment
FPT invested in developing solutions based on the latest technology trends, such as AI, Big Data, Cloud, IoT, and RPA, allowing 
itself and companies worldwide to aim for a green business model and reduce environmental impacts. 
For example, FPT’s solutions related to innovative and energy-saving production have been effectively deployed by 
numerous enterprises. For example, a Vietnam-based factory of a traditional German manufacturer with 77 auto 
factories globally used smart factory solutions researched, developed, and deployed by FPT, which optimized the entire 
manufacturing processes, logistics, and operations, thereby reducing emissions and saving energy. After three years 
of implementation, it was the most modern facility, and the manufacturer was about to close some plants in Europe to 
focus on expanding its scale of operations in Vietnam. 
An energy company in Europe, the leading continent for renewable energy, was deploying wind power management 
solutions made by FPT to optimize operational and maintenance practices in its wind farms.
In the field of electric cars, one of the crucial things is the placement of charging stations on the roads. Therefore, FPT 
supported the development of charging station management software and embedded software running on charging 
stations to solve the problem of optimal management and electricity consumption.
In parallel with accompanying businesses toward green growth, FPT also promoted internal digital transformation 
activities aiming for operational excellence, thereby indirectly lessening environmental impacts. Most of FPT’s 
operations in terms of management and operation were digitized toward paperless offices, including online task 
assignment, electronic invoices, electronic procurement, electronic payment, online performance review, and other 
internal virtual shared services. In 2022, FPT’s electronic contracts reached over 70,000, accounting for about 40% of 
the total and equivalent to a 20% increase over 2021. 
The Corporation also encouraged using public transport and shuttle buses for employees and boosted technology 
solutions for virtual meetings and videoconferencing rather than taking business travel in an effort to reduce carbon 
emissions from private vehicles. According to data generated from the virtual meeting platform of the head office, FPT 
conducted about 4,500 online meetings in 2022.
Focusing on building a green work environment
With offices and buildings across the country, FPT has always been aware that green offices not only help efficiently save 
energy and reduce office operating costs but also create creative workplaces, thereby promoting sustainable growth. 
Additionally, when investing in office buildings, FPT always conducted Environmental impact assessment reports 
and complied with the laws and regulations on environmental protection, energy consumption, and waste/emission 
treatment. We also prioritized new technologies and eco-friendly materials, making the most of natural energy sources 
to minimize negative environmental impact, energy consumption, and discharge.
FPT’s educational campuses and software parks in Hanoi, Da Nang, Binh Dinh, Ho Chi Minh City, and Can Tho were 
constructed using the campus model with office buildings integrated with entertainment areas, green spaces, and 
landscapes. They included F-Ville Software Village in Hoa Lac Hi-Tech Park (Hanoi); FPT University in Hoa Lac Hi-Tech 
Park (Hanoi); FPT Complex in FPT City Urban Area (Da Nang); F-Town in Thu Duc Hi-Tech Park (HCMC)…. 
Many of them were highly praised by domestic and international organizations for green architecture prioritizing 
energy efficiency.
	•
The F-Town 3 campus was classified as one of the trio of typical constructions of Bioclimatic architecture by 
Wallpaper - The leading British magazine on architecture, art, and fashion. The construction style and design took 
full advantage of natural resources to provide a comfortable and convenient living environment. More than 40% of 
buildings include open spaces. In addition, no corridors require energy using air conditioning.
	•
FPT Complex (Da Nang) was awarded the EDGE (Excellence in Design for Greater Efficiencies) by the Ministry of 
Construction and the World Bank based on achieving savings of at least 20% in all three criteria: energy, water, and 
materials. 
	•
FPT University Alpha Building (Hoa Lac Hi-tech Park, Hanoi) was honored in the Future Education category at the 
World Architecture Festival and won first prize at the Green Architecture competition organized by the Vietnam 
Association of Architects for the use of green materials and energy utilization.
112      
     2022 Anual Report
    ESG Report   |   113
Recognizing the importance of clean energy sources and based on the industry characteristics, FPT gave top priority 
to solar energy in ensuring the operation of heating and domestic hot water systems in buildings. Consistently, it 
affirmed FPT’s commitments to environmental protection. Furthermore, it helped save electricity costs while ensuring 
hot water and steam supplies during the winter in the Northern region. 
Our facilities are in major cities across the country, experiencing two distinct seasons: rainy and dry. Therefore, we 
purposefully integrated artificial water storage systems in our buildings to make the most of natural water in the rainy 
season. The facilities were also equipped with wastewater filtration systems to utilize this water source for practical 
purposes (such as watering plants), optimizing water consumption costs significantly in the dry season. The infrared 
system and automatic alternating-current sprinklers were used on all green areas to reduce water use and provide 
tree maintenance, bringing a nature-friendly workplace to employees. 
With clean water coming from the water supply system, we strictly ensured the consistent implementation of water-saving 
regulations in buildings and campuses. For example, the common areas used touch-sensitive faucets that were 
automatically turned off when not used. We also launched emulation movements to encourage water efficiency in 
nationwide offices.
Energy and water management and consumption
Scope and Methodology
Technology is an eco-friendly industry. Our environmental impact mainly come from waste discharge, energy 
consumption in offices, stores, and employees’ awareness. Therefore, energy management (electricity), water 
consumption, and waste treatment were among the environmental issues we paid more attention to. Data on electricity 
consumption, water, and waste treatment published in this report were gathered and analyzed based on monthly 
service bills and within most of our nationwide office properties. 
Energy savings
	•
Increasing the use of natural energy/water sources, such as solar energy, groundwater, and rainwater. 
	•
Reducing GHG emissions by decreasing energy consumption in FPT’s office buildings nationwide. 
	•
Using smart energy and water control systems. 
	•
Monitoring monthly electricity consumption. 
	•
Cleaning the heat exchanger rigs and the air-cooled hot rigs periodically, avoiding dust and dirt that may reduce the 
heat transfer capacity.
	•
Maintaining failures to avoid any energy losses timely. 
	•
Replacing the use of water heaters with centralized solar water supply centers. 
	•
Having skilled maintenance technicians to adequately operate the air conditioning and ventilation systems and 
enhance energy efficiency.

Water and energy consumption of FPT’s buildings
The electricity consumption in 2022 was higher than in 2021 due to the significantly increased number of employees 
returning to work as the pandemic, and remote working policies ended. Therefore, there were some fluctuations in 
power consumption in some facilities. However, most buildings had high stats due to regular usage demand. 
Electricity consumption of FPT’s facilities:
Location
Construction
2021
Electricity (KW)
2022
Electricity (KW)
Hanoi
FPT Pham Van Bach
4,097,471
6,496,700
FPT Duy Tan
12,159,900
23,635,300
F-Ville 1
1,622,400
1,698,608
F-Ville 2
2,937,700
3,091,500
FPT University (Hoa Lac Hi-Tech Park)
2,429,100
4,680,940
Danang
FPT Complex
6,022,456
6,823,428
FPT Massda
937,866
1,063,500
HCMC
F-Town 1 & F-Town 2
15,235,862
19,854,968
F-Town 3
20,588,796
22,579,591
Tan Thuan 1
26,028,284
32,244,490
Tan Thuan 2
2,311,790
2,098,121
Can Tho
FPT University Can Tho
738,172
1,753,500
Total
95,109,797
126,020,646
Water consumption of FPT’s facilities:
Location
Construction
2021
Water (m3)
2022
Water (m3)
Hanoi
FPT Pham Van Bach
51,461
64,836
FPT Duy Tan
22,336
32,341
F-Ville 1
Well water
Well water
F-Ville 2
Well water
Well water
FPT University (Hoa Lac Hi-Tech Park)
101,658
135,125
Danang
FPT Complex
74,595
80,038
FPT Massda
11,148
12,022
HCMC
F-Town 1 v& F-Town 2
20,617
26,411
F-Town 3
31,418
44,448
Tan Thuan 1
4,585
3,615
Tan Thuan 2
27,083
28,960
Can Tho
FPT University Can Tho
25,190
45,554
Total
370,091
473,350
114      
     2022 Anual Report
    ESG Report   |   115
Oil consumption of FPT’s facilities:
Location
Construction
2021
Oil (Liter)
2022
Oil (Liter)
Hanoi
FPT Pham Van Bach
1,650
1,800
FPT Duy Tan
1,600
1,900
F-Ville 1
1,020
1,295
F-Ville 2
1,655
2,130
FPT University (Hoa Lac Hi-Tech Park)
100
150
Danang
FPT Complex
8,560
9,512
FPT Massda
1,200
2,400
                                  
HCMC
F-Town 1 v& F-Town 2
1,352
1,553
F-Town 3
850
1,320
Tan Thuan 1
470
610
Tan Thuan 2
415
400
Can Tho
FPT University Can Tho
No need for electric generators
Total
18,872
23,070
Energy consumption per capita:
Energy
2021 
consumption
2022 
consumption
Total employees 
working in the 
facilities
2021 
consumption 
per capita
2022 consumption 
per capita
Electricity 
(KW)
95,109,797
126,020,646
      
23,800
3,996
5,294
Water (m3)
370,091
473,350
15.55
19.89
Oil (Liter)
18,872
23,070
0.79
0.97
Indoor air quality in the workplace
Air pollutants, such as CO, SO2, NO2, PM2.5, PM10, Ozone, and so on, can cause serious health problems. Employees 
are the most valuable assets an organization has. So, in parallel with creating an ideal work environment to develop 
employees to their full potential, the Corporation paid much attention to monitoring and controlling the air quality in the 
workplace. This activity helped maintain a safe and healthy environment for employees, improving their performance, 
enhancing corporate reputation, and reducing legal risks related to occupational health and safety.
For example, at the headquarters of FPT, we conducted the air quality measurement from December 16 to 21, 2022. 
Accordingly, the recorded indicators were lower than the national technical regulations. In particular, no CO was 
detected in the air.

116      
     2022 Anual Report
    ESG Report   |   117
Air pollutant measurement in FPT Tower
No Indicator
Unit
Standard
Results
QCVN 
26:2010/
BTNMT
KX01
KX02
KX03
1
Noise
dBA
TCVN 7878-2:2010
67.5
67.5
69.8
70
2
Total 
suspended 
particulate 
(TSP)
µg/m3
TCVN 5067:1995
153
137
167
300
3
CO
µg/m3
HETC/SOP - QTTN - KX03
KPH
(MDL = 3,000)
KPH
(MDL = 3,000)
KPH
(MDL = 3,000)
30,000
4
SO2
µg/m3 
TCVN 5971:1995
82
78
95
350
5
NOx
µg/m3
TCVN 6137:2009
71
65
77
-
   Creating happy workplaces
As of December 31, 2022, FPT’s human resource scale in 29 countries and territories increased by 14.1% over the same 
period, reaching 42,408 employees.
The technology sector continued to play a significant role with 28,533 employees, accounting for 67.3% of the total 
workforce, up 18.6% over 2021. It was also the core force that contributed to expanding the Made by FPT ecosystem 
and creating a new growth engine for the Corporation in the long term. 
FPT’s workforce by operating sectors (including the total workforce of 08 subsidiaries)
Sector
Number of employees (people)
Proportion (%)
Technology
 28,533
67.3%
Telecommunications
 9,478
22.3%
Education, Investment, and Others
  4,397
10.4%
Total
42,408
100%
Understanding the significant role of human resources in the Corporation’s sustainable development, FPT’s 
human resource management focuses on five principal pillars, which include: (1) Diversity, equity, and inclusion, (2) 
Opportunities for training and advancement, (3) Competitive remuneration and benefits policies, (4) Physical and 
mental health care, and (5) Listening, empathy, and trust. In particular, FPT always wishes to convey the positive 
message of happiness and encourage initiatives to create a joyful work environment for all employees.
FPT’s relentless efforts in human resource activities were also recognized with major HR awards from prestigious 
organizations worldwide. For example, 2022 was the 3rd consecutive year that FPT Corporation topped the list of “Best 
Places to Work in Information Technology, Software, and Applications, E-commerce,” announced by Anphabe - the 
orientation of professional community network - and Intage - the market research agency. Besides, FPT Japan - a branch 
of FPT Software in Japan - was honored in the list of “Great places to work in Japan” announced by the Great Place to 
Work® Institute of Japan owing to its efforts in building an ideal work environment for employees.
In the coming time, HR management activities will be raised to a new level as the Corporation announced the DC5 
- 135 strategy with the great mission towards achieving happiness together. Three fundamental goals shaped up 
the mission: Accompanying everyone in FPT in the pursuit of joy, utilizing digital transformation to provide valuable 
benefits to business owners and their personnel, and satisfying customers’ needs at the right time based on deep 
insights into them. Hence, FPT strives to have one million employees by 2035 to realize the DC5 strategy and pursue 
happiness. Employee happiness is fundamental for the success of the organization. Therefore, the framework of action 
focused on the satisfaction of its employees, which resulted in worthy praise and recognition for their contributions 
and achievements, the freedom to do what they like, development opportunities, deep understanding, and communal 
sharing. Accordingly, the Corporation continued cultivating a better work environment, maintaining appropriate 
and flexible remuneration regimes, and meeting the needs of employees. In addition, FPT proactively paid attention 
to organizing the managerial positions and high-quality workforce to meet the development needs. Furthermore, it 
effectively designed and deployed the internal resources to accommodate the high growth rate and the large business 
scale. This also helped improve labor productivity, enhance employee working experience, and improve decision-making 
using Big data analysis. Besides, it also engaged in developing and standardizing core policies for human resource 
management as well as enhancing the employer brand on recruitment channels.
Diversity, equity, and inclusion
The stable local and international human resources have been the basis for the diversification of FPT’s working 
environment as a leading enterprise with a global reach. Diversity and differences in age, religion, location, ethnicity, 
and personal characteristics... were highly respected. FPT accepted everyone as their authentic selves with their 
strengths and weaknesses. Concurrently, it facilitated employees to improve self-motivation and self-leadership, 
thereby maintaining a quality workforce.  
Our core values of “respect – innovation – teamwork – equality – exemplarity – lucidity” were indispensable to FPT’s 
distinctive characteristics. They are the organizational DNA and the source of strength to motivate both the leaders 
and employees of the Corporation. 
With 47% of the workforce being Gen Z, the young generations will increasingly become the central workforce with 
differences and potential in the coming time. FPT is committed to being an attractive workplace for them to learn and 
dedicate themselves to.
Diversity in culture, nationality, ethnicity, age, and education
FPT’s workforce continued to be rejuvenated by recruits with an average age of 28 (compared to an average age of 
30 in 2020). The proportion of employees under 30 accounted for 60% of the total workforce. The above-50-year 
proportion merely accounted for 0.9% of the team. Moreover, 80% of personnel had undergraduate and graduate 
degrees. Besides this, the number of managers under 40 years old accounted for 71% of the total managerial positions.
As a global technology corporation, FPT not only grew the scale of operations but also increased the use of local 
workers and experts in order to gain a competitive advantage and a deeper insight into the local business culture. 
Therefore, FPT’s workforce constantly expanded in terms of nationality and location. As a result, as of 2022, there were 
42,408 employees in 29 countries and territories, including 1,681 foreigners with 52 different nationalities, such as 
USA, Japan, Germany, UK, France, Slovakia, Philippines, India, etc., up 27% over the same period last year.
FPT had 3,618 employees working in Asia, Europe, and America, mainly in Japan. With diverse human resources working 
worldwide, FPT was promoting the wisdom of a diverse workforce on a global scale, contributing to the sustainable 
growth of the Corporation.
Improving gender equality
Although the tech industry is characterized by its high proportion of male employees, FPT has always strived to keep 
equal and fair opportunities for all employees right from the recruitment. As a result, in 2022, the number of female 
employees increased by 17% over 2021, while male personnel increased by 13%. 
Specifically, the number of female managers/leaders also increased by 19.6% compared to the 8% growth rate of 
male managers. With a fair and transparent income policy, employee earnings were wholly based on their position, 
performance, and contributions, regardless of gender.
Total workforce
 
2022 
(employees)
Growth 
(%)
Proportion
Female
16,155
17%
38.1%
Male
26,253
13%
61.9%
Total
42,408
100%
Managerial level
 
2022 
(employees)
Growth 
(%)
Proportion
Female
1,020
19.6%
34.6%
Male
1,924
8%
65.4%
Total
2,944
100%

118      
     2022 Anual Report
    ESG Report   |   119
Opportunities for training and advancement
Promoting in-house training
Technology requires constant change and creativity. Hence, FPT built generations of employees who constantly 
learned and strived to meet the requirements. 
With the orientation of making FPT a learning organization, developing a highly qualified workforce, and being well-organized 
toward a long-term vision of human resource management, FPT always put people at the heart of its development 
strategy, designing various training activities.
All employees of level 2 and above must attend the annual training programs of the Corporation or complete at least one 
course in MOOC (Massive Open Online Course) platforms. In 2022, training programs were widely deployed throughout 
the Corporation, with over 3.4 million learning hours and up to a 99.6% completion rate. It was also the first year that 
FPT deployed in-house training for the entire subsidiaries on Udemy - the world’s largest online learning platform.
In addition, the “Master-Disciple” programs continued to be actively maintained, achieving a remarkably high ‘active’ 
rate and many participants. Specifically, the Master-Disciple program had nearly 2,000 hours of activity with a 88% 
active rate, 200 masters, and almost 1,400 disciples. Furthermore, as a big tech in Vietnam, FPT always encouraged 
and invested heavily in training and education to improve technological capabilities by increasing the total number of 
technology certificates to 8,712. To achieve these impressive results, FPT spent more than 130 billion VND on internal 
training activities during the year, up 32% when compared to 2021.
In addition, the Corporation paid tremendous attention to nurturing all levels of management by boosting MiniMBA 
courses in Vietnam and abroad. It also provided capacity-building courses exclusively to middle managers, with 
more than 16,000 hours of learning in 2022. MiniMBA is the training program for potential high-quality staff among 
FPT’s subsidiaries. MiniMBA shortens and distills the quintessential content of the MBA program, organized by FPT 
Corporate University in collaboration with the FPT School of Business & Technology (FSB). The program aims to help 
learners consolidate core management knowledge as well as systematize essential and professional management 
skills for modern business management and corporate governance. It also helps improve their capacity, leadership, 
and business network development through the multi-dimensional exchange of experiences.
The core staff training program helps young talent hone their knowledge and skills and to improve their leadership and 
management capacity to become the next generation of FPT leaders.
In-house training in 2022
No
Indicator
2022
1
Training budget (billion VND)
129.8
2
Number of courses (course)
6,236
3
Training sessions (session)
676,127
4
Number of training hours (hour)
3,414,168
5
Training sessions per capita (session/person)
16
6
Training hours per capita (hour/person)
81
7
Number of technology certificates (certificate)
8,712
Boundless learning opportunities for the community
Along with the commitment to building high-quality human resources for FPT and the national economy, the 
Corporation offered educational services to hundreds of thousands of students from high school to graduate levels in 
the FPT Education system in the past year. 
Besides, FPT has always focused on gaining young, logical, and creative talent in its recruitment process. In fact, they 
have been creating a positive motivation for the working environment, meeting the increasing needs of functional 
departments, and potentially joining the management team. In addition, FPT organized fresher and intern training 
programs every year to provide advanced technical knowledge and skills, practical work experience, and new and 
exciting chances for young talents to unleash their ability. With an increasingly large staff size and double-digit growth 
rate, FPT will continue to promote the incubation and nurturing of young talented workers and future successors in 
the coming time.
Typically, FPT Software Academy was the training program for professional developers of FPT Software (FPT’s subsidiary) 
for all students in the IT sector across the country. FPT Software Academy offers career opportunities and a professional 
training environment according to international standards, with the mission of providing and training high-quality 
technology human resources to work on major global projects. It is the starting place for the success of leading IT 
engineers in the future, responding to the strong development of the Corporation. The Academy has more than 5,000 
young IT trainees annually. Expanding to 37 offices in 16 countries, it also partners with nearly 70 universities, institutes, 
and colleges nationwide in developing internship training and career orientation programs for students.
Competitive remuneration and benefits policies
Adhering to the provisions of the labor law
The context of economic fluctuations in 2022 even resulted in some staff cuts in leading global tech giants. However, 
FPT maintained stable jobs and employee income and complied with the Labor Code thanks to its ability to ensure 
business continuity and excellence in productivity. 
FPT is one of the few Vietnamese enterprises with unique corporate cultural values, which create a distinctive 
advantage in attracting talent and enhancing cohesion among staff members and between them and the Corporation. 
With the philosophy of providing each member with a great personal and professional life and the best conditions to 
grow, FPT is committed to a fair, transparent, diversified, and inclusive work environment based on gender equality in 
recruitment, employment, training, payment, remuneration, reward, and promotion, social insurance, health insurance, 
unemployment insurance, working conditions, labor safety, working hours, rest time, and other welfare regimes. 
Furthermore, no discrimination or use of forced labor or child labor is involved in any production and operations 
activities at FPT.
Over the past 35 years, FPT has strictly complied with employment law to protect employees’ rightful benefits. 100% 
of employees participated in the collective labor agreement.
Undoubtedly, employees are the core power that brings enterprises to new levels and achieves strategic goals in business.
The Corporation will continuously renew remuneration policies and enhance employee experience in the coming time. 
FPT will provide comprehensive care for employees and their families by practicing the employee-centric orientation. 
FPT always focused on developing a competitive, complete remuneration policy that covers all employees and 
their families equally and transparently, ensuring they receive earnings commensurate with their performance and 
contribution to the organization. Performance evaluations were conducted regularly and fairly based on the “Do more 
- Get more” criterion.
FPT’s remuneration policy includes three components: Salary by job title, Bonuses based on individual performance 
and contribution, and other allowances.
Salary by job title: Based on salary survey reports of some reputable HR consulting firms globally and adjusted 
according to the specific position. It must align with the development of the Corporation and labor market, as well as 
the inflation rate in Vietnam. In addition, employees also receive the 13th-month Bonus paid for New Year.

120      
     2022 Anual Report
    ESG Report   |   121
Bonuses based on individual performance and contribution: Employees’ achievements were consistently recognized 
and rewarded promptly, reasonably, and transparently. Especially in recent years, FPT has implemented the policy of 
lump-sum income, whereby monthly/quarterly payments change according to actual performance. In addition, FPT 
especially encouraged in-house startups with a commitment to a desirable bonus rate.
Allowances: Support costs covering business trip expenses, phone charges, wages of temporary tasks, and per 
diems for long-term business trips were regularly reviewed under actual situations to ensure the highest support for 
employees.
Along with the above remuneration policies in accordance with the Laws (on social insurance, health insurance, and 
unemployment insurance), FPT also built different welfare regimes for employees and their relatives. For example, 
Periodic Health Checkups were organized annually in reputable hospitals at the expense of the Corporation for all 
employees with formal labor contracts. Employees who made extraordinary contributions would be entitled to housing 
support, gratitude, and filial piety. Furthermore, employees with formal agreements and their relatives would receive 
discounts when purchasing services and products of the Corporation and its subsidiaries. In addition to the standard 
insurance regimes following the Law, all FPT employees had the “FPT Care” health insurance depending on the staff 
level. Even their family members were also supported with health insurance packages at reasonable fees.
In order to strengthen the long-term interest engagement of young senior managers with the Corporation, we also 
implemented an ESOP (Employee Stock Ownership Plan) for those making remarkable contributions, owning high 
potential, and willing to prolong their commitment.
Besides, FPT organized annual programs to honor individuals and teams with excellent achievements throughout the 
year, extending from the corporate level to subsidiaries, centers, and departments. Some typical honor ceremonies, 
including FPT Under 35 and Top 100 FPT, were held widely and creatively in Vietnam or abroad, encouraging employees 
to take pride in their work and enhancing their emotional attachment to and involvement with The Corporation. The 
recognition was also the gratitude to employees’ family members for the supportive role they play.
Accelerating creativity and innovation
FPT Innovation Award - iKhien and in-house startups
FPT Innovation Award - iKhien is an annual award to honor practical innovations that go into long-term operation 
and encourage the spirit of creativity and innovation among staff. The program has been continuously implemented 
for several years, helping us yield Onethe creative potential of our people. Moreover, those initiatives under the FPT 
innovation award were not only to be internally used but also for commercialization and making a social impact. 
The Corporation has always nurtured the startup and innovation desires from the very first day of its establishment. 
Startups under FPT must go through four stages: ideation, experimentation, development, and maturity. On its part, 
the Corporation facilitates creative ideas thanks to creative DNA - the tech spirit in FPT’s culture and internal initiatives 
that encourage creativity, such as Innovation Day, Hackathon, ikhien, akaDay. In addition, FPT also tries to find external 
ideas and attract talented personnel. 
Remarkable numbers about startups and innovation at FPT included 3,707 ideas and more than 350 billion VND of 
investment in creative ideas. In addition, some of the products had impressive user communities. One being mentioned 
was the FPT AI platform with more than 600 million end users, FPT akaBot with over 3,000 customers in more than 20 
countries, Base.vn with up to 8,000 corporate clients. 
FPT’s dramatic development and leading position resulted from the entrepreneurial spirit that forged FPT’s people for 
nearly 35 years.
OKRs and ambitious objectives
OKR methodology, tied to the terms of “Leng keng” (which means “Think Big”), “Exceptional results”, “Doing things 
differently”, has gradually been harmonized with the enthusiasm and ambition of all staff for years. Setting individual 
OKRs quarterly allows the detailed measurement of the results by specific indicators and products while making 
a considerable contribution and closely related to performance indicators and action plans of the company or the 
department during the period. This has been the driving force behind FPT’s remarkable achievements and new 
records. To punctually recognize the contribution and encourage the completion of OKRs, FPT quarterly honors the 
Top 13 employees with the best OKRs.
Offering opportunities for advancement
Job rotation
FPT leaders were regularly rotated into various business segments to develop diverse experiences and improve 
leadership and management capacity, enhancing stable development for the Corporation in the upcoming years. 
Internal rotation has become the lifeblood of FPT to increase work efficiency and promote innovation. The program 
facilitated the development and improvement of professionals, leadership, and management skills of staff at all levels. 
Furthermore, it helped discover and foster the next generation of FPT leadership.
“Trạng FPT” exam
 
As the longest-established exam of the Corporation, “Trạng FPT” not only stimulates the spirit of learning but also 
helps maintains the corporate culture. Lighting up the core values of “Respect - Innovation – Teamwork - Equality 
- Exemplarity - Lucidity”, it is a playground for FPT’s employees to show off their talents and seek promotion 
opportunities. The exam aims to find young talents with leadership qualities and management capacity to honor and 
promote. The winners will receive coaching and training activities in order to take on the role of the next generation of 
leaders for the development of the Corporation.
Successful applicants were appointed to key positions of the Corporation and its subsidiaries, such as Senior Vice 
President of FPT Corporation, FPT Telecom CEO, CHRO of FPT Corporation, and Headmaster of FPT Polytechnic College...
FPT Under 35
 
FPT 13 Under 35 is a competition for FPT employees under 35 who are active in different fields and making a prominent 
mark with their excellent work. Being in the Top 13 Under 35, the winners may enjoy multiple privileges, such as becoming 
FPT Youth Ambassadors for one year, joining the “Master - Disciple “program, and being mentored by FPT’s top management 
team. They are also on the appointment list of leadership positions. Also, they will become guest/keynote speakers of 
the FPT Under 35 Summit.
Physical and mental health care
Promoting physical and mental wellbeing to employees
 
FPT is one of the few Vietnamese enterprises with unique corporate cultural values, which create a distinctive 
advantage in attracting talent and enhancing cohesion among staff members or between them and the Corporation. 
The Corporation regularly organizes activities to promote employee engagement and improve their spiritual health, 
preserving its unique corporate culture.
	•
Cultural and sports events include The Company Anniversary Ceremonies (September 13) with a Sports Festival & an 
STCo Performing Festival, the Ancestor Memorial Day (March 10 of the lunar calendar), the Parents’ Day (November 19), 
FPT Small, FPT Village Festival (on the occasion of Lunar New Year), International Women’s Day (March 8), Men’s Day 
(November 11), etc.
	•
It established associations and clubs to influence employee wellbeing and increase physical activity, such 
as the Photographic Association, the FPT Small’s Parents Association, the Union Football Association, the 
Artists Association, Music Club, Dance Sport Club, Homemade Club, the Table Tennis and Pool billiards Club, 
Love Connection Club, Photography Club
	•
Internal cultural publications, such as FPT Chronicles (Vietnamese: Sử ký), FPT Brief History (Vietnamese: Lược sử), 
Chungta.vn internal newspaper, daily internal newsletters, technology newsletters, Fun4Fun shows, and so on, were 
maintained to provide a better understanding of corporate history and core values.
	•
In order to raise awareness and stimulate kindness in the workplace, many community movements were organized 
annually on Community Day (March 13), attracting thousands of attendees. The Corporation also encouraged 
employees to contribute one day’s wages to promptly support the community and even their colleagues when 
experiencing difficulties.
FPT also paid attention to activities to improve the physical health of employees. It was spending thousands of billions of 
VND on comfortable and classy campuses and offices with numerous utilities, serving the needs of work - entertainment 
- study - accommodation, including outdoor sports areas, gym & yoga centers, swimming pools, cinema rooms, relaxation 
areas, residential areas, libraries, restaurants & green spaces.

122      
     2022 Anual Report
    ESG Report   |   123
Using technology to promote workplace happiness
As one of the leading technology corporations in Vietnam, FPT considers integrating technology into the workplace a 
vital strategy to enhance employee experience and create a happy work environment. 
The employee evaluation was implemented on the systems built by FPT. For example, the Corporation evaluated 
employee performance monthly using the Integrated Performance Management System (iPMS). Or else, the quarterly 
setting and evaluation of individual objectives and key results (OKRs) were deployed on FPT’s OKR system. 
FPT is also one of the pioneering enterprises in Vietnam to deploy an employee engagement platform. Called myFPT, 
the “Made by FPT” app allows employees to access personal information easily, mark the attendance check-in and 
check-out, receive rewards and “golds” from their managers/leaders/colleagues instantly, and even play puzzles and 
games. In particular, the timely interaction between managers/leaders and employees is highly appreciated with the 
‘Recognition’ feature. Managers/Leaders can promptly encourage and reward employees with “golds” bonuses for 
their worthy achievements on the myFPT app. Accordingly, every achievement or piece of good work was publicly 
recognized and awarded Gold by the reporting leaders/managers. In 2022, the Corporation spent tens of billion dong 
in “Gold bonuses” to timely praise employee contributions. 
In addition, FPT also attached great importance to business automation solutions to optimize labor productivity. As a 
result, applications to help reduce paperwork and increase productivity were enhanced, contributing to the completion 
of the Made by FPT ecosystem. They included Uservice - the digital signing system, FPT Epayment - the online payment 
platform, Foxpro - The solution for tracking employee time and attendance, etc. In the coming time, FPT will launch 
more apps to enhance work performance and employee experience throughout the Corporation.
Listening, empathy, and trust
Constantly yearning for employees’ feedback to make timely adjustments and bring about the best working experience, 
the Corporation annually conducted employee satisfaction surveys so that all FPT employees could voice up their 
thoughts and aspirations. In addition, they provided essential information for FPT to improve its remuneration policies.
The Corporation and its subsidiaries regularly organized one-on-one meetings between managers and employees to 
listen, seek to understand, and further build trust and long-term commitments.
For instance, in the CxO Talk organized by FPT Software, the most time-consuming part of the agenda was the Q&A 
between employees and company leaders regarding production, business activities, company resources, digital 
transformation, internal regimes, and operations. More than 200 questions from employees were sent to the program 
after three days. The fields of Policies & Benefits, Business, Delivery, Technology & Digital Transformation, and Culture 
& Life received the most incredible attention from FPT Software employees. It was also an opportunity for managers to 
listen to their employees, share strategies and updated operations, and convey key messages.
To promote OKR and honor outstanding individuals, one of the motivated activities was the Dinner Party with FPT 
Chairman. Quarterly, FPT Chairman Truong Gia Binh will invite 13 employees with the best OKRs among subsidiaries 
to a dinner at his house. If not living and working in Hanoi, the individual will be covered for all travel expenses by the 
corporate budget. 
With the desire to create an open space for Generation Z - which accounts for 47% of the total workforce - and to 
nurture young talent and promote FPT’s employee qualities, the Corporation initiated the series of events specialized 
for Gen Z called “Zenerations – The Future of the Workplace”. In 2022, within the framework of the series, there were 
three seminars & game shows deep diving into multi-dimensional perspectives on Gen Z. These valuable insights 
helped build the most suitable work environment for young people to unleash their creativity and potential. The series 
attracted more than 100 leaders, managers, and thousands of employees to attend virtually and in person.
   Accompanying the development of the community
Doing charity work is one of the cross-cutting activities in the plan of FPT Corporation and its subsidiaries, which are 
widely deployed throughout Vietnam.
In 2022, through the FPT Fund for the Community, the Corporation and its subsidiaries carried out various charitable and 
social activities, such as building bridges for the people in the Mekong Delta, building “happy houses”, implementing 
school renovation projects, sponsoring treatment costs for child patients with cancer, offering scholarships to 
children infected with dioxins and outstanding students who overcome difficulties… Hundreds of new bridges and 
dozens of schools were built firmly in the middle of the mountains, forests, and rural areas. Thousands of children 
were thoroughly cared for regarding physical health with the determined mandate: “no child left behind”.
In 2022, FPT sponsored over 171 billion VND in CSR events, bringing practical values to 47,777 people nationwide. 
Activities mainly focused on encouraging education development, doing charity work, and giving a hand to 
disadvantaged people...
With the ultimate goal of making a long-lasting positive impact on society instead of temporary relief activities in 
emergencies, FPT promotes non-material contributions inside the Corporation to accompany the development of the 
community and national happiness.
Opportunities to access technology and increase the value of life
To realize its target of accompanying the community toward a happy nation and bringing the best to our people, FPT 
has continued developing a superior technology ecosystem. In particular, it will help increase productivity, save a 
lot of costs and processing time, improve opportunities to access technology, and enhance the quality of life. They 
include several products for the health care sector and direct public services, supporting millions of people to access 
social security and public services with convenience, transparency, speed, and safety.
	•
FPT.eHospital 2.0+
The Smart hospital management ecosystem named FPT.eHospital 2.0+ was developed based on experience and in-
depth insights for more than 23 years accompanying the healthcare sector of FPT. The ecosystem includes software 
and smart solutions in the management and operation of hospitals and community health centers, aiming for the 
“paperless” hospital model with automation and simplification of processes and procedures at the hospital.
The solution applies the most advanced 4.0 technologies to serve multiple target groups, from management 
leaders to doctors, nurses, and especially patients. As a result, the ecosystem not only facilitates the operation and 
management of the hospital but also contributes to improving the quality of medical examination and treatment, 
enhancing the experience and convenience of people accessing healthcare services.
It inherits all the strengths of the previous versions and even leverages them to the next level, which enables the 
expansion of healthcare solutions toward telemedicine and smart healthcare. FPT.eHospital 2.0+ is being deployed 
to more than 300 hospitals in Vietnam, serving about 50 million annual medical visits. It significantly improves 
administrative procedures and reduces cumbersome processes at hospitals, improving the quality of medical 
examination and treatment and enhancing experience and convenience for people. Various hospitals and clinics 
were effectively using FPT.eHospital 2.0+, such as Cho Ray Hospital, Bach Mai Hospital, National Children’s Hospital, 
Huu Nghi Hospital, National Otorhinolaryngology Hospital, Tokyo Medical University Hospital, T-Matsuoka Medical 
center... During the Covid-19 period, in order to join forces with localities in pandemic prevention and economic 
recovery, FPT deployed the solution for free in more than 36 field hospitals across the country and also sponsored 
other systems, such as F0 Home Care or the Covid-19 prevention virtual assistant.
	•
Digital Citizen App
The Digital citizen app (Vietnamese: Công dân số) provides an ecosystem of applications and utilities to serve 
people’s lives better, becoming a helpful interaction channel between local authorities, people, and businesses. 
Putting citizens and businesses at the center, the application allows easy access to information, narrowing the 
gap between the government and individuals. Moreover, easy access to information and feedback and promptness 
in handling complaints enhances the relationship between people and the state, thereby creating disruptive 
developments in the new situation.
Built on the latest technologies, including Big Data, AI, Machine Learning, IoT… the app fully ensures the functional, 
performance, and security requirements. It was used in Tra Vinh, Can Tho, Binh Dinh, Nha Trang...

124      
     2022 Anual Report
    ESG Report   |   125
Creating a joyful learning environment
	•
Hope School
The 2022-2023 Opening Ceremony marked the first academic year of more than 200 students from 41 provinces 
under one shelter named “Hope School”. The school’s founding members cherished the wish that those youngsters 
would gradually feel the love of the whole society, motivating them to grow up. 
As the school’s name implies, “Hope” was not only a place for students to get comprehensive education and 
development. Above all, it was a home filled with warm love for the children who have suffered from the Covid-19 
pandemic. 
In addition to the internal resources of FPT Corporation and other founding members, the Hope School received 
the help of numerous organizations and enterprises. In addition, the subsidiaries of FPT Corporation regularly had 
practical support activities on school facilities and learning materials, such as free Internet access, high-quality 
laboratories with complete equipment to practice robotics and electronics, sewing rooms, and wood shops. They 
also delivered soft skills courses and vocational guidance by visiting the work environment of programmers at FPT 
Software.
	•
The “Light up the school” program
In April 2018, the “Light up the school” (Vietnamese: Ánh sáng học đường) program was launched with the desire 
to mobilize social resources to expand access to educational opportunities for students. The program aimed to 
improve educational facilities by building new schools, boarding houses, toilets, and playgrounds and equipping 
teaching and learning equipment for students in remote areas and localities affected by natural disasters. Up to 
now, there were 93 schools built or renewed, and 464 classrooms, public service rooms, boarding houses, and 
toilets renovated. It is estimated that more than 16,000 teachers and students benefit from this program.
	•
The “Give wings to your dreams” program
Almost every year, FPT employees set foot in the highlands to help those in difficult circumstances. Practical gifts 
are expected to help children in upland areas keep their passion for words and books and sow seeds of hope for a 
bright future. Sustained by the determination and efforts of FPT employees, the program called “Give wings to your 
dreams” is one of the largest and longest-established CSR activities dedicated to disadvantaged children in upland 
areas. In 2022, estimated 9,377 students benefited. In addition, 16,901 awards, including computers, bookcases, 
and learning equipment... were given to schools and students
	•
FPT Centre for Young Talents (FYT)
To facilitate the comprehensive development of talented young students across the nation, FPT Centre for Young 
Talent (FYT) provides scholarships for students with distinguished academic achievements as well as national 
and international awards every year. Currently, the Center has nearly 600 members. Many FYT members became 
influential founders, managers, scientists, and experts in Vietnam and globally. In 2022, 33 scholarships were 
granted to young talents, with a total spending of 276 million VND. In addition, with FPT’s support of costs and 
material facilities, FYT members were encouraged to pursue their aspirations, exchange ideas, be inspired, and at 
the same time, improve soft skills needed for the future through experiential classes, workshops, and extracurricular 
activities...
	•
Nguyen Van Dao scholarships
In order to find, attract and foster talents, FPT spent 125 billion VND on Nguyen Van Dao scholarships to award to 
students, a 29% increase over 2021. 12,476 students with excellent academic achievements or exceptional talents 
in many provinces across the country were awarded.  
	•
The English Teaching Volunteering Program for children in the highlands
The volunteer project called “Sowing words in the highlands” was jointly organized by the FEC English Club of FPT 
High School in Hanoi and the Department of Education and Training of Meo Vac district, Ha Giang province, with 
the desire to help students in the uplands learn and hone foreign language skills. The project was implemented in 
three communes of the Meo Vac district with 100 students. By the end of January 2023, the FEC Club of FPT High 
School in Hanoi is expected to launch three to five more English classes in other primary schools in the Meo Vac 
district, bringing the total number of students to 300. In addition, the Club will make efforts to call for sponsors to 
equip the children with necessary learning materials, such as textbooks and flashcards, to make their lessons more 
interesting, making an impact on the Community.
	•
VioEdu – the Edtech solution with 15 million users
VioEdu is the Edtech solution with 15 million users and the only virtual platform that integrates teaching and learning 
tools to serve students, teachers, and school managers. Due to vivid graphics and the gamification methodology, 
VioEdu excites learners with its good content. In addition, AI and Big Data allow the app to point out students’ 
strengths and weaknesses and suggest an improvement roadmap with 95% accuracy.
During the two years of Covid-19, VioEdu supported thousands of schools in deploying virtual classes and 
assessment sessions quickly and synchronously. In March 2020, VioEdu received a Certificate of Merit from the 
Ministry of Education and Training for its contributions to the education industry during the pandemic.
By the end of 2022, there were 40 local departments of Education and Training accompanying VioEdu to organize 
competitions for their students. After three years of launch, the system recorded 15 million users and 1.8 million 
active accounts.
	•
Violympic
2022 marked the 15th year of Violympic – the online competition in mathematics and physics for students nationwide. 
Based on the results and validity of the national finals, 7,455 students out of 64,569 participants won prizes in three 
subjects: Math in English, Math in Vietnamese, and Physics. More specifically, 814 students won the gold prize; 
1,347 students got silver prizes; 2,149 students won bronze prizes; and 3,145 students won the Consolation prize.
From an online math competition in Vietnamese, Violympic expanded to Math in English and Physics. From the 
scale of 40,000 students participating, Violympic has become the playground of nearly 40 million students in 63 
provinces and cities nationwide, with almost 100 million practice sessions recorded annually. At times, Violympic 
received more than 300 million visitors/month with 200,000 simultaneous visits.
Connecting the happy community
	•
FPT Day for the Community
Since 2010, March 13 has been chosen as “FPT Community Day” for employees to participate in social contribution 
activities. The Day has gradually become one of the humane cultural identities of FPT employees. In order to spread 
kindness and engage each employee in volunteering activities to support disadvantaged groups in society, FPT 
encouraged employees to contribute at least one day’s wages to the FPT Fund for the Community.
	•
The “Step up to school” program
Launched in 2018, the program called “Step up to school” (Vietnamese: Nâng bước em đến trường) helps build 
concrete bridges in the Mekong Delta provinces. In addition to keeping children safe, the program also enhances 
quality of life and improves social security for local people. By 2022, 250 solid bridges were constructed in the 
Southwest region, based on the cooperation of local leaders and people and especially the participation of youth 
union members and farmers with tens of thousands of working days.
Concrete and reinforced “Hope” bridges gradually replaced temporary, wooden, and degraded bridges. Bridges 
ensure trade convenience and shorten the distance between communes/hamlets. They also facilitate travel for 
students and residents, achieving rural development in the Mekong Delta provinces.
	•
Blood donation
Blood Donation Day is regularly held with the desire to enhance the spirit of solidarity and support less fortunate 
people in society. With the motto “a few drops of blood can save a life”, blood donation has become a jewel in the 
crown of FPT’s annual charity and social activities. In 2022, 1,545 FPT employees participated in giving blood, with 
2,138 blood units donated. This activity encourages everyone to make an impact and keep positive energy together 
toward a happy community. 
	•
The “Happy House” project
Launching in September 2022, FPT completed 100 “Happy houses” for Vietnamese Heroic Mothers, families under 
preferential treatment, and poor households within just four months. The total amount of spending was 6 billion 
VND. The “Happy House” project is sponsored by FPT Corporation, operated by the Hope Foundation, and supported 
by the authorities of the Hoc Mon and Cu Chi districts. Through constructing and improving houses for Vietnamese 
Heroic Mothers, families under preferential treatment, and poor households who couldn’t afford the repair costs, 
FPT expressed gratitude to people with meritorious services to the national revolution.

126      
     2022 Anual Report
    ESG Report   |   127
   Managing for sustainable development results
On the basis of complying with the provisions of Vietnamese relevant legislation on its operating sectors and in 
accordance with international standards, FPT builds and maintains a unified management framework. It includes the 
Corporate Charter, governance regulations, and a documentation system throughout the Corporation, ensuring the 
implementation of a professional, efficient, and disciplined management system. 
Thus, FPT not only promotes the most important principle of corporate governance - which means the highest benefits 
for shareholders - but also harmonizes development goals, creates satisfaction, and is demonstrative in its social and 
environmental responsibilities.
Management processes that meet and adhere to international standards
Applying international-standard management procedures
Constantly improving the efficiency of corporate governance and production management is the most effective 
way to ensure customer satisfaction, enhance competitiveness and provide sustainable benefits to stakeholders. 
Moreover, this is indispensable for maintaining compliance and achieving sustainable development goals according 
to international standards.
In 2022, FPT continuously implemented the OKR management method throughout the Corporation. The OKR methodology 
helped maintain the consistency between personal targets and the objectives of their department, subsidiary, and the entire 
Corporation. It contributed to improving operational efficiency and labor productivity as well. Objectives and key results of 
the Corporation, its subsidiaries, functional departments, and all individuals were measured, updated, and monitored by the 
OKR online management platform to accurately track goal completion rates while adhering to the annual targets.
In addition, FPT’s overall activities and operations in each core field were well-recognized with prestigious international 
standard certifications.
No
Sector
Certifications
1
The Corporation
	•
ISO 9001:2015: Quality Management System Standard;
	•
OKRs: A set of quality evaluation criteria in accordance with objectives and key results. 
2
Technology
	•
ISO 9001:2015: Quality Management System Standard;
	•
ISO/IEC 27001: Information Security Management Standard;
	•
ISO 22301: Societal security — Business continuity management system standard;
	•
ISO/IEC 27017: Code of practice for information security controls based on ISO/IEC 27002;
	•
HIPAA: The US Health Insurance Portability and Accountability Act of 1996; 
	•
CMMiDEV/ 5: Capability Maturity Model Integration CMMI – Maturity Level 5;
	•
ISO/IEC 20000-1: 2018: IT service management system standard; 
	•
TMMi Certitiec level 5: Test Maturity Model integration level 5;
	•
A-SPICE: Automotive - Software Process Improvement and Capability determination;
	•
TISAX – Level 3: The assessment and exchange mechanism for information security;
	•
ISO 14001:2015: Environmental management system standard;
	•
ISO 13485: Medical Devices Management System Standard;
3
Telecommunications
	•
 ISO/IEC 27001: Information Security Management System Standard;
	•
ISO/IEC 27017: Code of practice for information security controls based on ISO/
IEC 27002 for cloud services;
	•
Uptime Design Tier III: Data center tier standard - The infrastructure is designed 
to ensure redundancy and no interruption in maintenance;
	•
PCI DSS: The global data security standard that any business of any size must 
adhere to in order to accept payment cards;
	•
TIA 942B Constructed Facility Rated 3: Standard on setting up and operating 
data center infrastructure - The infrastructure is designed to ensure redundancy 
and no interruption in maintenance;
	•
ISO 22301 Business Continuity Management System Standard.
No
Sector
Certifications
4
Education
	•
International QS 3-star ranking (one of the leading standards for ranking 
universities worldwide);
	•
ISO 
21001:2018: 
International 
Certificate 
for 
Educational 
Institution 
Management System;
	•
Standards for accreditation of educational institutions promulgated by the 
Ministry of Education and Training;
	•
Standards for accreditation of educational institutions promulgated by the 
Ministry of Labor, War Invalids, and Social Affairs.
	•
Quality accreditation by ACBSP (US) - one of the leading global accrediting 
organizations in the economic sector;
	•
Member of ASEAN University Network-Quality Assurance network - AUN-QA;
	•
Member of AACSB Accreditation Organization - one of the leading global 
accrediting organizations.
Integrating sustainability in the supply chain and improving the procedure of selecting service providers
Integrating sustainability issues into service purchasing and consumption decisions helped reduce economic, social, 
and environmental risks and enhance supply chain management. Therefore, the procurement plan was evaluated, 
carried out, and supervised by the Purchasing Department, which clearly described the separate processes and 
regulations for each group of services and goods. 
The procurement management complied with regulatory requirements, a sense of responsibility for environmental 
protection, and business ethics right from the first evaluation stage. Suppliers were simultaneously selected based 
on a set of criteria, including price, reputation, quality, delivery readiness, social responsibility, and environmental 
protection. The selection benchmarks could be flexibly changed depending on each type of goods or service, which 
led to the most suitable choices and ensured the highest benefits for all parties. They were calculated on different 
scales and weights based on the group of services or goods to be purchased. 
Data management
Methodology
The activities of collecting, processing, archiving, and using data of related parties in the data management process 
are regulated uniformly throughout the Corporation to ensure the following criteria:
	•
Confidentiality;
	•
Integrity;
	•
Availability;
	•
Accessibility and quality of data.
General principles
The collection, processing, storage, and use of data are subject to the following principles:
	•
Legality: All actions taking place inside the data management system must comply with the provisions of the Law;
	•
Proper purposes: Data is processed only for registered and approved legitimate purposes.
	•
Data quality: Data must be available, complete, and fit for use throughout its life cycle;
	•
Confidentiality: Information security in data collection, processing, storage, and usage must be guaranteed. Do 
not disclose confidential information to anyone outside the organization except in cases of work requirements. 
Accordingly, appropriate safeguards must be conducted, such as making confidentiality agreements with related 
parties before the disclosure;
	•
Management: FPT Joint Stock Company (FHO) has the full rights to collect, exploit, use, and manage the customer 
data of the Corporation and its subsidiaries in order to adjust, get updated, and secure the information. Also, the 
data can be used for the purpose of improving the products, services, applications, and devices the Corporation 
provides to its customers.

128      
     2022 Anual Report
    ESG Report   |   129
Management model
The data management system consists of functional blocks:
	•
Collecting and archiving. 
	•
Extracting valuable data
	•
Analyzing to correspond to multiple purposes 
The management system allows the data to be centralized, exploited, used, and archived in a scientific and controlled 
manner. The Corporation also utilizes technology in data management and especially promotes data governance to 
each subsidiary for the most flexible and purposeful data delivery.  
FPT’s data management model is defined to ensure the following factors simultaneously:
	•
Leadership is committed to the highest levels while collecting, processing, storing, and using data.
	•
Authoritative determination of the Corporation’s data-related decisions. 
	•
Defining standards, procedures, and processes to guide the management and exploitation of data.
	•
Identifying technology and infrastructure to be used uniformly in the Corporation to ensure safety and security 
when exploiting data. 
	•
Enforcing strictly relevant policies issued throughout the Corporation.
	•
Monitoring compliance and identifying risks in the event of data leaks.
Customer data privacy and security
The Corporation respects the personal privacy of all individuals, including employees, customers, partners, suppliers, and 
their data confidentiality. Accordingly, it may collect and use personal data following corporate values on a legal basis.
FPT Corporation and its subsidiaries always manage to protect the privacy of customers’ personal information. We 
take all possible technical measures to ensure completeness and accuracy while collecting, processing, and sharing 
our customers’ personal data. In addition, we guarantee that all essential information security measures are in place 
to prevent any illegal access, collection, use, disclosure, copying, or processing of customers’ data. FPT requires all 
organizations or individuals we share the information to comply with the Privacy Policy strictly.
Scope of corporate policies and the incident response plan	
The data protection policy is applied thoroughly across the Corporation and its subsidiaries in accordance with 
governance standards.
Response plans when data security incidents arise fully adhere to two levels:
	•
Prevention: Based on understanding the root causes, prevention plans will also be devised and strictly enforced. 
	•
Remedy: Immediately, security breaches will be prevented, and highly specialized security departments will remedy 
security holes. Impact assessment to check relevant data areas will also be performed to avoid outbreaks.
	•
The critical point of all the above data safety plans is that all procedures and actions are systematically designed 
throughout the Corporation. The tasks and responsibilities of each department are strictly controlled, monitored, 
and reported by a specialized department. 
Data security training programs
Training programs on data security, risks, and security-related processes were periodically conducted for all 
employees on FPT’s online learning platform. In addition, all new staff is well-trained in data security regulations, 
methods, principles, and behaviors based on hypothetical scenarios. 
The department in charge of the data management system conducts training for personnel operating the system 
periodically or when making any changes.
Risk management
Despite the complicated developments of the economy in the post-Covid-19 period, the remarkable results and 
social contributions throughout 2022 demonstrated FPT’s practical risk management efforts, especially in terms of 
sustainable development.  
Risk identification and management
Depending on the characteristics of each business sector, the risk management framework will be directed, approved, 
and improved by the CEO every year. In terms of sustainable development, FPT identified four core risk groups.
Strategic risks
Type
Description
Risk management measures
Strategic 
risks
Strategic 
risks 
can 
lead 
to 
misidentifying 
the 
development 
orientation, which means unreasonable 
investment allocation as well as failure 
to explore new business segments and 
launch high-value products/services 
to meet market demands.
	•
Participating in major economic and technological 
events globally to get updates on the latest tech 
trends and explore new business opportunities;
	•
Organizing annual strategic governance conferences 
to keep abreast of the latest trends in business 
and technology, thereby consistently and promptly 
adjusting the visions and strategies. 
Competitive 
threats
Most of the Corporation’s business 
sectors have low entry barriers and yet 
have faced enormous challenges as 
foreign or emerging competitors arrive 
and seize market shares.
	•
Providing 
end-to-end 
services 
and 
gradually 
enhancing its prestige in the IT value chain. 
This strategy will help continuously improve the 
competitiveness of the Corporation;
	•
Promoting staff training and development, especially 
for technologists, in order to enhance technological 
capabilities and meet competitive needs. 
	•
Continuously 
enhancing 
business 
models, 
information systems, and internal processes to 
optimize operations and expenditures based on 
modern corporate governance systems;
	•
Promoting in-house digital transformation to assure 
unified and transparent operations toward a real-time 
data-driven corporation. This significant factor 
helps build competitiveness, steadily overcoming 
challenges as economic recovery suffers after the 
Covid-19 pandemic. In 2022, the concentration on in-house 
digital transformation significantly enhanced the 
Corporation’s management, operations, and business 
activities.

130      
     2022 Anual Report
    ESG Report   |   131
Operational risks
Type
Description
Risk management measures
Risks of 
information 
disclosure
Information disclosed needs to be 
timely, complete, and accurate.
	•
Fully updating regulations related to information 
disclosure for listed companies.
	•
Setting up internal processes of information provision 
and disclosure to provide timely, accurate reports on 
operational and financial activities;
	•
Keeping regular contact with the person in charge of 
information disclosure at SSC and HOSE to monitor the 
sufficiency and accuracy of information to be disclosed.
Human 
resource risks
The risks occur in attracting talent; 
or the need for more HR quantity and 
quality to keep up with business growth 
and meet international standards for 
global expansion.
	•
Making FPT a learning organization, developing a highly 
qualified workforce, and being well-organized toward a 
long-term vision. In 2022, training programs were widely 
deployed throughout the Corporation, with 676,127 
training sessions. The number of technology certificates 
also increased from 4,768 in 2021 to 8,712 in 2022
	•
Developing 
fair, 
transparent, 
and 
competitive 
remuneration policies based on the “Do more – 
Get more” criteria. Employees’ income would be 
commensurate with their performance and contribution 
to the organization. Additionally, FPT also implemented 
other policies such as housing and vehicle subsidies;
	•
Creating an equal and happy work environment to 
enhance the employer brand and gain more talent;
Reputation/
brand risks
A bad reputation significantly impacts 
businesses in terms of brand image 
and monetary effects.
	•
Developing a customer feedback system for gathering 
and implementing consumer opinions to adjust 
customer services promptly. Periodically surveying 
stakeholders’ satisfaction;
	•
Setting up a process of crisis communications 
management;
	•
Developing the media code of conduct;
	•
Monitoring daily and hourly information related to 
the Corporation and its subsidiaries on media and 
social networks to promptly handle the potential 
reputational crisis.
Information 
security 
and cyber 
security risks
Information is one of the most valuable 
assets of an organization. However, 
information risks, such as data leakage, 
alteration, or loss, seriously affect 
business reputation and strategies.
	•
Thoroughly applying anti-data loss and system safety 
measures to ensure the IT security of the Corporation;
	•
Increasing investment in cybersecurity systems 
and solutions, revising processes, and applying the 
latest security standards. In addition to outsourced 
systems, FPT has been developing some cybersecurity 
products, such as CyRadar and FPT EagleEye.
Exchange 
rate risks
Exchange rate fluctuation is a potential 
risk in FPT’s overseas IT services.
	•
Strictly monitoring factors that affect foreign exchange 
rates, diversifying resources of foreign-earned income;
	•
Applying exchange rate hedging policies, especially for 
Japanese Yen;
	•
Using currency swaps to hedge against possible 
exchange rate risks with foreign currency loans;
	•
Deploying flexible sales policies based on exchange 
rate fluctuations.
Financial risks
Type
Description
Risk management measures
Ordinary 
business 
risks
Risks in business activities include bad 
debts and high inventories.
	•
Complying 
with 
sales-purchasing 
processes 
and 
contractual management procedures… to reduce 
operational risks in business;
	•
Utilizing AI and data analytics to create the solution for 
procurement optimization. The solution helped scan and 
identify products to be purchased, recommend suitable 
suppliers, then track and spot suspicious transactions in 
the procedure-to-pay process with vendors.
	•
Building the AI-based solution to predict how likely 
a customer will churn or different reasons trigger 
customers to terminate their contracts while using 
telecommunications and television services. Then, the 
solution supported the customer care team to implement 
proactive loyalty programs, promptly identify customer 
complaints, and advise for handling, which enhanced 
customer retention.
	•
Creating 
liability 
management 
and 
inventory 
management policies;
	•
Developing an automated monitoring and approving 
software system to improve management efficiency and 
minimize risks;
	•
Strictly analyzing and monitoring overall business processes 
right from the stage of quantifying customer needs.
Regulatory risks
Type
Description
Risk management measures
Regulatory 
risks
FPT’s growing scale of operations has 
gone beyond Vietnam’s territory. The 
global expansion requires compliance 
with 
local 
legislation, 
especially 
the Law on migrant workers in the 
countries where FPT operates. Besides, 
cultural differences in a multinational 
workforce and among its partners 
present increasing challenges.
	•
Swiftly following the policies and crucial directions 
of the Government and state agencies; actively 
researching 
and 
making 
recommendations 
to 
competent authorities in order to promote the role of 
IT in boosting economic growth;
	•
Researching, keeping abreast of and complying with 
provisions, and respecting the cultural and business 
environment of international markets;
	•
Proving training courses in local cultures and laws.
Risk assessment in 2022	
To ensure control of all possible risks, the Corporation and its subsidiaries:
	•
Consolidated the internal control system and risk management policy throughout the Corporation and in 
subsidiaries.
	•
Monitored compliance with legislation while implementing business activities of the Corporation and its subsidiaries. 
	•
Coordinated with specialized departments of the Corporation to irregularly and periodically inspect subsidiaries.
	•
Supervised activities between FPT/subsidiaries and its suppliers/partners to ensure equality, transparency, and the 
highest benefits for all parties; prevent and minimize risks in business activities.
	•
Proposed solutions to manage potential risks that may occur in the operations of FPT and its subsidiaries.

132      
     2022 Anual Report
    ESG Report   |   133
Corruption- and tax-related risk management	
	
	
Conflicts of Interest Principles
FPT Corporation always takes precautions against conflicts of interest and strictly handles any violations of financial 
discipline. Avoiding conflicts requires employees to practice the following codes of conduct:
	•
Avoid conflicts of interest in business investment that negatively affects decision-making and the interests of the Corporation.
	•
Avoid conflicts of interest with investment activities of employees’ relatives. Employees must declare to the 
Corporation and report to their line managers if any relatives contribute capital to or hold executive positions at 
any companies on the list of FPT’s customers, suppliers, or competitors.
	•
Avoid conflicts of interest in giving and receiving gifts within FPT Corporation.
	•
Avoid conflicts of interest in employee selection and promotion. Be transparent in the selection and management 
of human resources, following clear evaluation criteria of capacity, experience, and skills that meet the actual needs 
of the Corporation.
Anti-corruption and fraud policy	
As one of the large-scale enterprises operating in various countries, FPT developed and published a code of conduct. It 
laid the foundation for the Corporation’s activities, ensuring that personnel at all levels and departments comply with 
the internal and external code of conduct to prevent conflicts of interest, fraud, and corruption. 
Accordingly, the Corporation set out principles to ensure internal confidentiality and a code of behavior for people 
outside the organization to ensure equal and civilized competition and compliance with relevant legislation. In 
addition, it also defined clear regulations and policies for employees to avoid conflicts of interest in receiving gifts, 
whether directly or indirectly in any form. Gifting was stipulated to be conducted by FPT’s representatives on behalf 
of the Corporation. 
It was strictly prohibited to take advantage of the company’s brand name in gift giving to perform bribery acts to 
customers or any other third party. In addition, acts of abusing their power or personal relationships at the company to 
illegally influence competent parties in employee selection or promotion to gain private benefits were also considered 
violations of the code of conduct. 
Compliance with tax regulations	
FPT always complies with all strict tax regulations in Vietnam as well as the countries and territories worldwide where 
it operates. It built a transparent and effective management system and promoted the digital transformation of the 
internal financial and accounting system. In 2022, FPT put into application the Internal CIT Management System globally, 
enabling business units operating in all countries around the world to identify, manage and track CIT obligations, 
including temporary differences in tax accounting and/or deferred tax liabilities, thereby minimizing the risk of tax 
penalties and loss of tax assets. In addition, FPT continuously organized internal inspection and control meetings to 
ensure the compliance of the entire system with relevant local tax regulations for related industries.
Anti-corruption policy for suppliers
FPT, together with its direct and indirect subsidiaries, had a zero-tolerance policy against bribery and corruption of 
any kind. The purchase of goods and services and the selection of suppliers should be made based on actual needs. 
Quality, price, and criteria are determined specifically and reasonably and must put the organizational interests first. 
FPT also expected its customers and suppliers to behave in a civilized manner, comply with the Law, and in accordance 
with the following principles:
	•
Do not directly/indirectly offer, promise or authorize payment of any money or material benefits to any employee, 
leader, or third party of FPT to achieve improper advantages.
	•
Do not suggest, solicit, or accept any money or material benefits from any employee, leader, or third party of FPT in 
exchange for improper advantages;
	•
Do not instigate or assist others in violating the above policies. If any violation is detected, it should be reported 
immediately to FPT and related parties;
	•
Suppliers should keep accurate and complete documents, records, and books for future retrieval. Invoices should 
be fully kept with receipts and other supporting documentation for any expenses paid on behalf of the Corporation.
In the event that FPT reasonably suspects any supplier violated these terms, it may terminate/restrict the business 
relationship with the supplier. In addition, any employee found to be infringing or assisting others to violate the above 
principles may be subject to appropriate disciplinary actions.
Internal control		
	
	
Internal control model		
In order to improve the governance capacity of FPT and its subsidiaries as well as ensure transparency and the interests 
of shareholders and stakeholders, FPT designed an internal control system in compliance with relevant legislation and 
in reference to international standards. 
Subject
Responsibility
Chief Executive Officer
	•
To review and approve the compliance control plan. 
	•
To direct the resolution of issues and the system improvement.
	•
To develop, approve, implement, and control the risk management 
framework of the Corporation.
Head of Compliance Monitoring Department
	•
To organize the control of compliance with legal requirements 
and high-risk areas/activities in corporate governance.
	•
To organize inspection sessions at the request of the BOM. 
Chief Quality Officer
	•
To organize the control of compliance with governance system 
requirements.
	•
To organize inspection sessions at the request of the BOM.
Head of functional departments
	•
To review and update the corporate governance documents 
to ensure compliance with legal requirements, national and 
international standards, and actual operations. 
	•
To coordinate with the Quality Assurance Department and the 
Compliance Monitoring Department to control activities, solve 
problems, and enhance the system.
To ensure practical internal control activities and minimize risks mainly related to sustainable development, FPT also 
developed a detailed plan to operate the internal control system. Accordingly, the Head of Compliance Monitoring 
Department, the Chief Quality Officer, and the Heads of functional departments are responsible for developing 
compliance control plans corresponding to their scope of work.
For reviewing the system to make timely adjustments, FPT implements unscheduled control sessions depending on 
the business situation.
Internal control activities in 2022
During the year, FPT implemented key control activities, including:	
	•
Consolidating the internal control system and risk management policy throughout the Corporation and in 
subsidiaries.
	•
Supervising compliance with legal regulations in the management and operation of business activities of the 
Corporation and its subsidiaries. 
	•
Coordinating with specialized departments of the Corporation to irregularly and periodically inspect subsidiaries.
	•
Supervising activities between FPT/subsidiaries and its suppliers/partners to ensure equality, transparency, and 
the highest benefits for all parties; prevent and minimize risks in business activities.
	•
Proposing solutions to manage potential risks that may occur in the operations of FPT and its subsidiaries.