Proximus societal impact
ESG webinar - September 27, 2023

Mark Reid
Finance Lead
Guillaume Boutin
Chief Executive Officer
Speakers
Ben Appel
Corporate Affairs Lead
Catherine Bals
Sustainability Lead
Nancy Goossens
Investor Relations Lead

Societal responsibility is at the heart of our company
Proximus 
plays a key 
role in 
Belgian’s 
society
93 years of history connecting the Belgian population 
3,800+ direct suppliers
10,000+ employees (FTE’s) in Belgium and many indirect jobs
€1.3 Bn of investments, €387 Mio in dividends and €128 Mio tax contribution in 2022
Serving 2.8 million Belgian residential customers daily 
3

1st Belgian 
company
with net-zero 
targets validated by 
the SBTi
5 billion
mobile subscribers 
connected via 
BICS
Largest
spectrum 
holder in 
Belgium
~1.5 million 
Fiber
Homes Passed
(Q2’23)
We achieved a series of major milestones over the last 3 years
Re-established a 
constructive social 
dialogue and signed 
new collective 
agreement
First in Europe 
to build 
disconnected 
Sovereign Cloud 
solution
Social 
responsibility 
charter for fiber
roll-out
30+ million 
fraudulent 
communications 
blocked monthly by 
Telesign
274,000+
mobile phones
collected for recycling 
or refurbishing
(2020-2022)
4
91,000
registered Doktr
users and 93% 
patient satisfaction 
rate
(Q2’23)

Engineer technology assets
to enable digital ecosystems
Roll out #1 gigabit network  
for Belgium
Foster an engaging culture &
empowering ways of working
Grow profitably locally &
globally through strong brands
Delight customers with 
unrivalled experience
Act for an inclusive society &
be sustainable in everything we do
through exceptional
strengths
We deliver 
great value for
our stakeholders
Capital Markets Day 2023
5

Fully engaged for
Green sustainability
Diversity & inclusion
Responsible business conduct
A unique role in
Digital infrastructure
Digital trust
Digital sovereignty
6

“Boldly building 
a connected world
that people trust
so society blooms”
7

Boldly building…
…a connected world…
…that people trust… 
…so society blooms.
Building the best 
gigabit network for Belgium
Ensuring cybersecurity for 
our customers
Going all in in the 
fight against global warming
Developing digital solutions
for everyday life
Connecting people 
and devices worldwide
Supporting Europe in 
achieving sovereignty
Embedding highest ethics 
and compliance standards 
Investing in digital accessibility, 
inclusiveness and upskilling
Stimulating an inspiring and 
inclusive work environment
8

Boldy building 
a connected world
that people trust
so society blooms

Three commitments for a more connected world
10
Building the best gigabit network for Belgium
1
Developing digital solutions for everyday life
2
Connecting people and devices worldwide
3

11
1.  Building the best gigabit network for Belgium
Proximus
Fiberklaar
Unifiber
Bringing fiber to 
25% of Belgian 
premises 
(end June 2023)
115 cities
and municipalities with 
fiber works ongoing
Close to 1.5 Mio
Homes Passed
Capital Markets Day 2023

Ambition of 100% gigabit coverage
•
Fiber, a more durable technology: 
lower carbon impact vs copper
low production impact 
-15% overall electricity use vs copper 
(user equipment included) 
less truck rolls for maintenance and repair
•
Offering high speed & low latency
•
Boosting local economy: 8,000+ direct jobs for 
the next 5 years
•
Call for a Fiber collaboration & co-investment 
framework
1.  Building the best gigabit network for Belgium
1.5M
>3M
Fiber coverage ambition
homes & businesses passed, cumulative 
(Proximus & partners)
~6M
Today
Long term
Mid term
12

13
•
End 2022, 95.3% of inhabitants of “white zones” had 
access to high-speed connectivity (>30 Mbit/s), 
compared to 93.5% in 2020
•
Deploying innovative technologies to achieve 100%:
Aerial fiber installation on electricity poles
Combination of fiber and radio link
Micro-trenching
Fixed Wireless Access
•
€ 40M subsidies granted to GoFiber for white zones 
in German speaking region
1.  Building the best gigabit network for Belgium
High speed internet coverage in rural areas

14
•
Differential spectrum package secured for best indoor 
and outdoor experience over next 20 years
•
To a more durable mobile network:
5G energy efficient: -80% kWh/GB vs 4G, 
mitigating impact of data volume growth
Mobile active network sharing, -40% mobile sites 
needed (from 3800 standalone to 2300)
•
European partners Nokia (RAN) and Ericsson (Core)
•
Top mobile quality, also for rural areas
•
Well below World Health Organization emission norms
1.  Building the best gigabit network for Belgium
5G coverage ambition
Today
Mid term
Short term
All 
major 
cities
193
cities and 
municipalities
100%
of Belgium
Ambition of 100% 5G coverage
14
20%
12%
25%
Wallonia Brussels
Flanders
Belgian radiation norms as % 
of WHO recommendation

15
1.  Building the best gigabit network for Belgium
Unlocking innovation in all sectors
5G Innovation labs 
in partnership with the A6K 
Advanced Engineering Center 
in Charleroi, Howest in Kortrijk 
and POM Fabriek Logistiek in 
Ghent

16
•
Safer traffic with Be-Mobile traffic management 
solutions and real-time traffic information
•
Easier parking with 4411 app
4 million registered users
In 170+ cities & municipalities in BE and NL
•
Reduced risks from crowd movements
•
Pilot project to convert network street cabinets 
into EV charging stations
Smart solutions for mobility
2. Developing digital solutions for everyday life

17
•
Digital workplace, online conferencing
•
Insights on carbon impact with MyFootprint
•
Precision agriculture – up to 80% less pesticides1
•
Smart buildings solutions for better energy 
management – up to 20% savings on the energy bill2
Smart solutions for the 
environmental and climate 
challenges
2. Developing digital solutions for everyday life
Sources: 1 ILVO / 2 Aug.e
465
502
741
2020
2021
2022
Avoided 741 kilotons 
CO2 emissions  in 2022

18
•
Convenient access to a doctor
and secured medical video consultations
•
More effective emergency communication 
with augmented reality (AR) glasses 
•
Better training for emergency personnel 
using virtual reality
Smart solutions for healthcare
2. Developing digital solutions for everyday life

5 billion
mobile subscribers
connected worldwide
Breaking down barriers of international communication
50%
of the world’s data 
roaming traffic
Leading global communications platform
Headquartered in Brussels
Connecting 180+ countries
3. Connecting people and devices worldwide
19

Connecting people and devices worldwide
3. Connecting people and devices worldwide
20
Mobile coverage everywhere with satellite 
direct-to-mobile phone service
•
Agreement between BICS and Lynk Global
•
Connecting people in underserved areas 
in the world
•
Using cell tower in space technology
•
"Plug & play" coverage expansion into 
remote areas for mobile operators

Boldy building 
a connected world
that people trust
so society blooms

Three commitments for more trust in society
22
Ensuring cybersecurity for our customers
1
Supporting Europe in achieving sovereignty
2
Embedding highest ethics and compliance standards
3

Deep-rooted local cybersecurity expertise 
1
1. Ensuring cybersecurity for our customers
350+ 
experts across  the Group
> €22 million 
invested in Corporate Cyber 
Security Program (2020-2022)
CSIRT
SOC
based in Belgium
Founding partner of
Close collaboration with 
4 ISO27001 certifications* and 
Trusted Introducer Certification 
23
*For specific services offered to our Enterprise customers
>1.8 million
customers prevented of accessing 
fraudulent websites in 2022 (+60%)
98.3% 
Cyber Security Resilience index 
2022, up from 96.81% in 2021

•
Quantum cryptography, leveraging quantum 
physics and the physical properties of fiber, has 
the potential to make encryption unbreakable 
•
Successfully tested Quantum Key Distribution 
technology in our Proximus Fiber Quantum lab 
and on our network
•
Industrial partners and academic experts ecosystem
1. Ensuring cybersecurity for our customers
Ready for Quantum cryptography
24

25
1
1. Ensuring cybersecurity for our customers
First Belgian AI & cybersecurity expertise center
Growing from 50 experts at launch in 2022 to 100+ by 2024
50+ AI projects running
14,000 security alerts handled in 2022
25

An increasingly important role in global fraud prevention
•
29.5 billion calls benefited from BICS 
fraud protection in 2022
•
690 million fraudulent call attempts 
were blocked in 2022
•
AI for multi-channel fraud prevention
•
Active in pan-industry fraud prevention 
(i3forum Board, GSMA, BEREC, MEF…)
1
1. Ensuring cybersecurity for our customers
26

Leading in global digital identity 
1
1. Ensuring cybersecurity for our customers
27
Prevent transmission 
of 30+ million 
fraudulent messages 
per month
Protect 
355+ million 
accounts from 
takeovers per year
Continuous trust
Consumers
Enterprises
Fraud Protection
Onboarding
Engagement
Account Integrity
Headquartered in the US and active in 230+ countries and territories
Serving 9 out of 10 largest brands in the world

•
Proximus is one of the first operators in the world 
selected by Microsoft to co-develop a sovereign 
cloud solution based on confidential computing
•
Proximus and Google Cloud are joining forces to 
provide a disconnected cloud platform to benefit 
from advanced cloud features in Belgium and 
Luxembourg, a first in Europe
1
2. Supporting Europe in achieving sovereignty
Pioneering sovereign cloud solutions 
28

29
Protecting and securing customer’s 
personal data
•
Thorough governance and processes for 
privacy compliance, e.g. internal privacy by 
design process
•
18 internal dedicated privacy resources and 
community of ~100 Privacy Ambassadors
•
4 ISO27001 certifications*
1
3. Embedding highest ethics and compliance standards
29
*For specific services offered to our Enterprise customers

A strong governance model
•
Guided by the 1991 Law reforming certain public economic 
enterprises, the Belgian Companies Code and the 2020 
Corporate Governance Code
•
2022 Relationship Agreement with Belgian State and Public 
Affairs policy for clear rules of engagement
•
Board members 
assessed by the Nomination & Remuneration committee 
and appointed by General shareholders’ meeting
appointed for 4 years, with a maximum of 12 years
diversity in gender, nationalities, skills, backgrounds, etc.
evaluation at least every 3 years
1
3. Embedding highest ethics and compliance standards
93%
Board attendance 
rate in 2022 
(100% for 
committees)
50% 
independent 
Board members 
out of 14 
50%
women
30

31
Compliance and sustainability at the heart of our 
governance and management remuneration system
31
1
3. Embedding highest ethics and compliance standards
Board 
of Directors
Audit & 
Compliance 
Committee
Nomination & 
Remuneration 
Committee
Transformation 
& Innovation 
Committee
Annual and quarterly ESG 
reporting
Sustainability and compliance-
related risks & controls
ESG in Management 
remuneration system
STI: 40%
20% gigabit networks
20% employee engagement, 
circular economy, NPS
LTI: 50%
25% corporate reputation, 
25% CO2 emissions
Follow up on ESG delivery 
through the CEO activity report
Key ESG decision files
Sustainable Finance 
decision files
Deep-dives on 
key ESG themes 
for information
and guidance
(e.g. the Net Zero challenge)

Embedding ethical behaviors
•
Proximus Code of Conduct
•
Mandatory training for all Proximus Group employees
•
Policies and Compliance controls
•
Whistleblowing system
1
3. Embedding highest ethics and compliance standards
Completion rates 
mandatory e-learning 
(% of Group employees)
93%
Anti-corruption & 
conflicts of 
interest
92% 
Code of conduct 
training
93%
GDPR
32
Corporate website/compliance

Ethics and compliance in our 
supply-chain 
•
Supplier Code of Conduct (based on Responsible 
Business Alliance standards and UN Global Compact 
principles)
•
EcoVadis assessments for suppliers representing 
68% of our external spend
•
Member of the Joint Audit Cooperation (JAC)
•
Extra initiatives to reinforce compliance 
e.g. societal responsibility charter for fiber roll-out, human rights 
risk assessment in the supply-chain
1
3. Embedding highest and compliance standards
1
3. Embedding highest ethics and compliance standards
Proximus’ 
Supplier Code of Conduct 
Human rights
Diversity & non-discrimination
Health & safety
Freedom of association
Wages & benefits
Working hours
Forced labor
Child labor
Business Integrity
Environmental considerations
Privacy & Confidentiality
(non exhaustive)
33
Corporate website/Suppliers

Boldy building 
a connected world
that people trust
so society blooms

Three commitments for a blooming society
35
Going all in in the fight against global warming
1
Investing in digital accessibility, inclusiveness & upskilling
2
Stimulating an inspiring & inclusive work environment
3

1. Going all in in the fight against climate change
1
Acting with an SBTi approved Net Zero target for 2040 
Proximus Group CO2 footprint in 2022 
Scope 1
Scope 2
Proximus’ operations 4%
• Fuel & energy (excl 1 & 2)
• Waste
• Business travel
• Employee commuting
Procurement 85%
• Goods & services
• Upstream transportation  
and distribution
Customer use of products 11%
• Leased assets
• Downstream
transportation and
distribution
• Use of sold products
• End-of-Lifetreatment of sold
devices
Scope 3
519.9 KTons
551.4 KTons
36
6% - 31.5 Ktons
Direct emissions  
from fossil fuel  
combustion and  
refrigerant gases
circa 0% - 0 Kton
Own indirect emissions
from electricity usage
94% - 519.9 Ktons
Proximus' indirect 
emissions  in the value 
chain
-95% 
scope 1&2 by 2030
31.5 Ktons in 2022
-60% 
scope 3 by 2030
519.9 Ktons in 2022
-90% 
scope 3 by 2040
Targets 
vs 2020 baseline

Scope 1 & 2: energy consumption control and shift to renewable
1. Going all in in the fight against climate change
1
Keep electricity 
consumption 
under control
Move away from 
fossil fuel in our 
operations
Maintain a strong 
green electricity 
sourcing strategy
Efficiencies on fixed 
networks and buildings to 
compensate for expected  35% 
year over year data growth
€17 Mio for fossil free heating in buildings
Electrification of management fleet
(only EV orders and green mobility plan)
Proof of concept for electrical technical fleet
Challenge of alternative for heavy duty vehicles
Maximized self-production 
(solar panels)
PPA sign-offs
(preferably with additionality)
Member of the RE100 initiative
37

Engaging with suppliers on Scope 3
1. Going all in in the fight against climate change
1
150
Top suppliers 
representing 85% 
of 2022 scope 3
Category 
1&2 emissions
35%
of scope 3 C.1&2 
emissions repre-
sented by suppliers 
with validated 
targets by 2025
•
Select suppliers according to emission intensity 
and long-term partnership towards 2030
•
Cluster suppliers according to maturity level in 
terms of SBTi target setting and negotiation 
leverage which determines intensity of engagement
•
Engage with suppliers to disclose their emissions, 
validate their targets and set up reduction plans 
Supplier Engagement 
Program
38

Source less/right to be truly circular by 2030
•
Zero waste by 2030: up to 90% reused, 
composted or recycled by 2025, vs 87% in 2022
•
Network equipment shared, recycled or reused
•
Circularity by design for devices
New Internet Box: CO2 footprint  -30%
Product-as-a-service (e.g. lease devices)
Modems, decoders,… refurbishment: 683,000+ 
in 2022
Mobile phones collection: 121,000+ in 2022
•
Environmental criteria in requirements and in 
supplier evaluations
1. Going all in in the fight against climate change
39
18
73
121
2018
2020
2022
121k Mobile phones collected in 
2022; >22% return rate on 535k devices 
sold, aligned with GSMA commitment
15
11
7
2018
2020
2022
Waste Belgium in KTons

2. Investing in digital accessibility, inclusiveness and upskilling
Lowering barriers for access to digital in Belgium
Affordability
Equipment
Skills
Inclusiveness
Social tariffs for 150,000+ 
low-income persons
Scarlet Poco at €23/month
Proximus Internet Essential 
at €25/month (reduced price)
Targeted initiatives 
in times of crisis 
(Covid 19, floods in Wallonia, war in 
Ukraine, earthquake in Turkey, Syria, 
Morocco) 
Support organizations that 
provide a second life to 
electronic equipment for the 
disadvantaged
Help connect 1,000+ sick 
children with their school
Partnering to support 
digitally excluded groups
Boosting the digital maturity of  
62,000+ entrepreneurs
Accessible devices: 
12 of the 23 devices tested in 
2022 accessible for at least five 
disability categories
40
40
Proximus websites and digital 
platforms are accessible to 
people with hearing or visual 
impairments

2. Investing in digital accessibility, inclusiveness and upskilling
Supporting the education system in all its forms
Schools
Universities
Up/re-skilling
Safe Internet use training: 
200+ Proximus volunteers, 
10,000 children, 200+ schools
5G innovation labs
Connectivity solutions 
for schools
Supporting new pedagogy 
coding schools open to 
everyone
AI & cybersecurity 
collaborations
Supporting ICT courses 
for job seekers
STEM equity
Telesign career advice 
for youth and 
Women in Tech group
41

42
Promoting diversity and inclusion
•
62 nationalities in the Group
•
Equal pay principle
•
Focus on unconscious bias and inclusive
hiring practices
•
Member of “Open@Work" in Belgium and 
advocating for LGBTQIA+ rights
•
Zero tolerance against discrimination
3. Stimulating an inspiring and inclusive work environment
Female representation
Employee engagement
71%
50% of 
Board
32% of all 
employees
23% of 
Leadership 
Team

43
Investing in learning & development
•
Proximus Academy
•
Continuous upskilling of field and customer-facing 
employees 
•
Specific support offered to 50+ staff
•
4,000+ employees working in “Agile Tribes” and 
500+ in “Agile Circles”
•
Agile mindset cultural change program for all
3. Stimulating an inspiring and inclusive work environment
2018
2020
2022
24.0
39.5
42.3
983
2018
2020
2022
2,146
1,324
Average training hours/employee
Internal moves
€33M
for employee 
re- & up-
skilling 
*2020 Proximus’ transformation plan led to an 
exceptional high number of moves.

Contributing to SDGs by Boldly building…
…a connected world…
…that people trust… 
…so society blooms.
Building the best 
gigabit network for Belgium
Ensuring cybersecurity for 
our customers
Going all in in the 
fight against global warming
Developing digital solutions
for everyday life
Connecting people 
and devices worldwide
Supporting Europe in 
achieving sovereignty
Embedding highest ethics 
and compliance standards 
Investing in digital accessibility, 
inclusiveness and upskilling
Stimulating an inspiring and 
inclusive work environment
44

Implementing our ESG strategy is value accretive
…a connected world…
…that people trust… 
…so society blooms.
Building the best 
gigabit network for Belgium
Ensuring cybersecurity for 
our customers
Going all in in the 
fight against global warming
Developing digital solutions
for everyday life
Connecting people 
and devices worldwide
Supporting Europe in 
achieving sovereignty
Embedding highest ethics 
and compliance standards 
Investing in digital accessibility, 
inclusiveness and upskilling
Stimulating an inspiring and 
inclusive work environment
45
Revenue accretive
Cost efficiencies
People/Planet
Risk mitigation

Our 2022 ESG ratings
46

47
Alliances, initiatives and awards

48
• Proximus already reports against the following frameworks and regulations
• Ongoing double materiality assessment, gap analysis and implementation 
roadmap vs CSRD
Sustainable 
Development Goals
Task force on Climate-
related Financial
Disclosures
EU Taxonomy 
Regulations
Global Reporting 
initiative
Non-financial 
reporting directive
The IFRS Foundation
Proximus reports according to current standards and 
prepares for CSRD

49
•
First Green Bond issued in November 2021
•
Under a Sustainable Finance framework 
reviewed by Sustainalytics
•
Compliant with the Green and Social 
Principles of the LMA (Loan Market 
Association) and ICMA (International Capital 
Market Association)
•
15-year tenor
•
Fixed rate coupon 0.75% per annum
750
million euros
5x
oversubscribed
160+
European
institutional 
investors
We issued a first Green Bond in 2021

50
Follow us on proximus.com for ESG updates
•
Annual report 2022
•
ESG factbook
•
CMD 2023
•
Remuneration report
•
Policies

Thank you
Questions? 
Investor.relations@proximus.com
Forward-looking statements in this document rely on assumptions concerning future events and are
subject to uncertainties and other factors, many of which are outside Proximus’ control.
This document contains non-audited ESG information. The ESG indicators subject to limited
external assurance are highlighted in our 2022 Integrated annual report. The information presented
here should be considered in conjunction with all the available public information regarding the
Proximus Group. Please consult proximus.com/investors for the overall disclosed information.