Shaping the Future 
of Society
KBC Group in Bulgaria’s Report to Society for 2021

1. Content
2. Welcome to our annual Report to Society
3. Our approach
KBC at a glance
Bank and insurer combined
Value creation
Model
CSR – a core part of our strategy
Target groups 
4. Our people
Empowering our people
Employee engagement survey
Investing in our people
Talent Program
Employee growth and development
KBC Bulgaria ESG Academy
Diversity policy
Social dialogue
How we dealt with Covid-19 in 2021
5. Sustainable finance program
	
Customer Engagement 
Green finance product solutions 
6. Our sustainable business solutions
Environmental Responsibility
Health 
Promoting Entrepreneurship
Financial and Digital Literacy
Responsible Behaviour 
7. Our recognitions throughout 2021
8. Contact
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Welcome
to our annual
Report to Society
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Dear reader,
Even as the year 2021 continued to deal with the ongoing effects of the Cov-
id-19 pandemic, the urgency for our economies and communities to tackle 
environmental and social challenges continued to ask for our attention.
At KBC Group in Bulgaria, we have identified a number of key objectives and 
actions to lower carbon emissions and contribute positively to people’s lives 
in a number of selected domains, thereby generally seeking to support the 
transition to a sustainable economy and society. This is an integral part of 
our business strategy. This report aims to share with you how we continue 
to progress along this path. 
 
Climate change presents probably the most pressing challenge of all. Nat-
urally, our prime objective is to run our operations on a net-zero emissions 
basis, in step with the Paris climate goals. In 2021, we increased our ambi-
tions and committed to reduce our absolute emissions from our operations 
by 100% already by 2030, compared to 2015 levels; at the end of 2021, we 
have already achieved a reduction of -56%.
As a leading bank-insures our impact must, however, reach further. We have 
now started incorporating new ambitions in terms of improving the CO2 im-
pact of our investment and lending activities and supporting our customers 
in their own transition to a carbon neutral world. 
At KBC Group we also continue to support the UN Global Compact’s cor-
porate governance principles on human rights, environmental protection, 
anti-corruption and better labour practices. We, in particular, focus on three 
domains where we believe we can help make a significant difference in Bul-
garia. Firstly, we seek to enhance the financial literacy of selected, more 
vulnerable parts of the population and to enhance the awareness of cyber 
security and data privacy amongst the general public. Secondly, we deploy 
initiatives that stimulate a more healthy lifestyle. Thirdly, we seek to stim-
ulate the development of entrepreneurship as a long-term value creator in 
our economy.
The common denominator underpinning KBC’s approach is that of behaving 
responsibly, something we see as core to our company culture. Any busi-
ness today must be judged not just by its financial capital but equally by its 
moral capital.
I wish to thank our employees, customers, suppliers and other partners who 
actively engage with us in this common effort.
Peter Roebben,
Country Manager of KBC Group in Bulgaria
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Our approach
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

The Belgian KBC Group is the biggest banking and insurance group in Bulgaria. In Bulgaria it unites compa-
nies with years’ long history and versatile experience. The companies part of KBC Group Bulgaria are United 
Bulgarian Bank, DZI, UBB Interlease, UBB Pension Insurance, UBB Asset Management, UBB Factoring, UBB 
Insurance Broker, KBC Bulgaria Branch. They offer the full spectrum of financial services, including lease, 
asset management and factoring ones.
UBB was established in 1992 through the consolidation of 22 regional Bulgarian commercial banks. After UBB’s 
acquisition by the Belgian group, the bank was awarded the highest credit rating in Bulgaria according to the 
assessment of Fitch Credit Rating Agency - ‘A-‘ - higher than the sovereign one for Bulgaria. Thanks to its excel-
lently developed distribution network, UBB has branches throughout this country’s territory.
DZI is the company with the longest experience in the Bulgarian insurance market, founded in 1946. It has been 
named 5 times Insurer of the Society in the 7-years history of one of the most prestigious insurance competi-
tions in Bulgaria.
40 000 
employees
12 million
clients
1159 
branches
Who we are
KBC Group
KBC Group 
in Bulgaria
4300 
employees
1.5 million 
clients
168 
branches
KBC at a glance
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

We believe that our clients do not dream of a loan or insurance policy but of a home, a car 
of their own, or a journey. We believe that they want to feel safe and sure about them-
selves, their loved ones and their property. To make it happen, they need financing and 
insurance. KBC’s bank-assurance model, which is being successfully developed on the 
Bulgarian market by UBB and DZI, provides clients with exactly that advantage - thor-
ough financial solutions while saving time and sparing funds. This advantage of ours is 
one-of-a-kind.
Long-term IDR
Short-term IDR
Outlook
A-
F1
Stable
Bank 
and insurer 
combined −­ 
why so?
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021
According to Fitch 
Ratings

KBC Group’s corporate strategy is based on four pillars:
We aim to build sustainable relations with individuals, small and medium-sized enterprises and large corporate clients in Bulgaria. Responsiveness is 
very important to us. This means that we know and understand our clients better, that we effectively identify their signals and react promptly and ad-
equately, as well as offer products and services tailored to their specific needs. We focus our efforts on the sustainable development of the different 
communities in which we operate. 
We encourage our employees to be responsive, responsible and result-oriented while keeping an eye on the process of how this culture is embedded 
in our employees and their everyday tasks. In addition to our culture and our values, we stand out from our competitors in several specific ways.
Value creation
3. 
We focus on 
thе long-term 
development 
of the group 
to achieve 
sustainable 
and profitable 
growth
2. 
We aim at 
offering 
unique 
banking 
and insurance 
services
1. 
We place our 
clients 
at the core of 
everything we 
do
4. 
We take quite 
seriously our 
responsibility 
towards the 
society and 
the local 
economies
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

•	 Performance - we aspire 
to top performance and we 
sign up to that.
•	 Empowerment - we give a 
chance to every employee 
to be creative and to 
develop his/her talent.
•	 Accountability - we 
preempt and readily 
respond to the questions, 
proposals, contributions 
and efforts of our clients, 
colleagues and managers.
•	 Responsiveness - we 
are personally responsible 
towards our clients, 
colleagues, stakeholders 
and the society.
•	 Local embeddedness - 
we treat the variety of 
our teams and our clients 
as power and we remain 
close to them.
We do what we promise, we 
meet our objectives, we de-
liver quality, and we do so on 
time and in a cost-effective 
manner. 
We anticipate and respond 
to suggestions and questions 
spontaneously and positively.
We treat people as our equals, 
we are transparent, we trust 
them and appreciate them for 
what they do and who they 
are.
Model
Pearl+
Results-driven
Responsive
Respectful
We focus on jointly developing 
solutions, initiatives and ideas 
within the group.
We view diversity of our teams and of our 
clients in the different core markets as a 
strengths and we stay close to our clients.
Local embeddedness
Performance
Empowerment
Accountability
Responsiveness
We anticipate and respond proactively to 
the questions, suggestions, contributions 
and efforts of our clients, colleagues 
and management. 
We strive for results and do 
what we promise to do. 
We offer every employee the chance 
to develop their creativity and talent.
We meet our personal responsibility 
towards our clients, colleagues,
shareholders and society. 
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

CSR – a core part of our strategy
The CSRC meets bimonthly; each of the 5 domains is steered 
by a sponsor.
Each target group has a dedicated senior manager as a 
sponsor.
See more on our projects in each domain on pages 24-41.
The sustainability strategy is developed and monitored by the Corporate and Social Responsibility Committee (‘CSRC’), a delegated committee of the Coun-
try Team. The CSRC works on a country level covering all KBC Group companies in Bulgaria.
Our sustainability strategy and governance structure reflects that of the KBC group, where the Internal Sustainability Board - chaired by the Group CEO, 
with BG Country Manager as a permanent member – develops the overall strategic guidance and approves key policies applicable for all Group entities. 
We develop our role in society in 5 domains: Environmental Responsibility, Responsible Behaviour, Financial Literacy, Health and Entrepreneurship.
DOMAINS
Environmental 
Responsibility
Responsible 
Behaviour
Financial 
Literacy
Health
Entrepreneurship
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021
Our ambition 
is to be
recognized as 
the reference 
in our focus 
domains

Target groups
Customers
Employees
Society
KBC Group 
Bulgaria
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021
CSR 
is developed 
and monitored 
in a focused and 
systematic way
For each domain we develop a holistic ap-
proach, setting ambitious targets support-
ed by specific action plans, towards 4 tar-
get groups : the KBC Group companies in 
Bulgaria, our Customers, our Employees, 
specific other stakeholders in Society (reg-
ulators, NGO, public authorities, ….)

Our people
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Contact
Our recognitions
throughout 2021
Content
Welcome to our 
annual Report to Society
Our approach

Employees engagement surveys are part of our corporate culture. They are conducted 
twice per year, measuring the overall employees’ satisfaction and commitment to the 
company and its strategies. The received feedback is most valued and results in the im-
plementation of concrete improving actions on work environment and other HR “hot“ top-
ics. Based on the feedback received, we strive to implement changes that will make us 
better and a preferred employer.
 
An observed trend in an systematic growth in the % of engagement with each edition.
Employees 
engagement 
surveys
Employee Engagement Survey Nov 2021
Of employees proud 
to work for KBC in Bulgaria
Of employees motivated 
in their job in KBC Bulgaria
Of employees still seeing 
themselves work for KBC in 
three years' time
80%
60%
67%
Focus on 
the employees
The past 2021 has strength-
ened the key role of our 
employees as the most 
valuable resource for the 
organization and its pros-
perity. The main goal of 
the activities related to the 
management of all human 
capitals was to help con-
trol the strategic goals of 
the company while provid-
ing temporary and flexible 
solutions in response to 
external market factors. We 
build our HR policy on the 
corporate culture PEARL+.
The efforts towards the 
employer brand this year 
were primarily focused on 
the employees internally 
through a number of initi-
atives aimed at increasing 
the engagement and pro-
motion of UBB as a pre-
ferred employer for the ex-
ternal audience.
Empowering 
our people
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

With our country talent program, colleagues with high po-
tential have the opportunity to prepare for top manageri-
al positions, participation in strategic projects and internal 
rotations. 
In 2021 18% of talents have took new positions and had 
the opportunity to reach their potential. 
During 2021 our Top Talents have worked on their individ-
ual development plans, supported by various trainings re-
lated to our strategic goals.
Talent 
program
In 2021 we continued to provide 
various learning opportunities 
for our employees and ensured 
that the employees were well 
prepared for their duties.
The close contacts with the future of the workforce, stu-
dents and post-graduates continues to give a better un-
derstanding of the new generation and strengthens our 
position as one of their career choices. With the coopera-
tion with top schools and universities across the country, 
we accomplished many initiatives. 
In 2021 more than 20 young professionals with various 
profiles successfully completed the internship program 
of UBB, some continued their development in the compa-
ny on permanent employment.
A detailed twelve-week onboarding program by position 
in a Branch network is taken into place in order to support 
them in their initial career days.
Investing in 
our People
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021
Ron Stoilov,
Junior Business Analyst, Strategic Program 
for Digital Lead Management
"The program is very practical and innovative, with lots of 
challenges but also very interesting ones. The internship 
gave me the opportunity to learn the ins and outs of the 
Digital Lead Management Program I was interested in, in-
cluding the business practices of other departments, and 
gave me an overview of how everything contributes to the 
development of UBB in a strategic plan.”

98%
of staff participated in 
KBC E-learning Modules
(KBC Next level modules, 
Responsible behaviour, 
Sustainability, etc.)
Understanding that good managers are one of the most important factors for employee engagement, perfor-
mance and development, we focused our efforts in developing and upgrading the leadership and management 
skills and competencies. 
For our experienced managers, we have launched several new training and development projects tailored 
to the specific audience, with focus on mentoring and management skills.
In 2021 we enriched our e-learning library with new modules on KBC’s strategic hot topics.
In partnership with Sofia University “Sveti Kliment Ohridski”, the first edition of KBC Bulgaria ESG Academy 
was established. The main focus of the Academy is to provide employees, customers and society with high 
quality knowledge, services and appropriate solutions that are adapted to change, aimed at sustainability 
and risk management.
Employee growth 
and development
KBC Bulgaria 
ESG Academy
82%
of staff participated 
in Mandatory trainings
(regulatory requirement, 
audit reccomendation, 
internal rules, new 
producst, etc.)
Lifelong 
learning
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021
Тhe goals of measuring and achieving Sus-
tainable Financing are extremely current 
topics in Europe and in particular for KBC 
Group. In my day-to-day work on ESG, I am 
responsible for the preparation of the stra-
tegic analyses for three of the sectors with 
the highest sensitivity in terms of generated 
greenhouse emissions - Agriculture, Con-
struction and Food Industry, as well as the 
creation of products for sustainable financ-
ing and consulting for business in this sense. 
I am glad that in 2021 UBB gave me the op-
portunity to graduate from the Academy. 
The participation provided me with a new 
perspective, broadening and supplementing 
my knowledge in the ESG sphere. And the 
grouping of participants, among whom there 
were not only colleagues from UBB but also 
students and journalists, provided an oppor-
tunity for interesting questions and discus-
sions during the lectures. I consider the time 
and effort spent an investment in my de-
velopment not only professionally, but also 
personally."
Marinela Koeva,
Head of Marketing and Credit 
Products Department, Marketing 
and Business Development for 
SMEs and Corporate Segment 
Directorate

A revised Diversity policy, 
based on out corporate cul-
ture PEARL+, was approved, 
as well as e-learning on the 
topic, available to all staff. 
Based on the feedback of 
the 
training, 
employees 
could propose and engage 
in various initiatives related 
to diversity within the com-
pany.
 
 
 
 
 
Diversity policy
73%
women
Employees in 
promotion
male
female
22%
78%
Equal pay: In 2021, all com-
panies from KBC Group in 
Bulgaria took part in a study 
of remuneration - Bloomb-
erg Gender Equality Index, in 
order to investigate the role 
of gender, in comparison to 
other factors, in decisions 
related to pay. The results 
showed a difference in fa-
vor of women in awarding 
a raise or promotion, main-
ly due to the larger female 
population. The equal pay 
analysis is prepared on a 
regular basis corresponding 
to our strategic goals, made 
on gender, job category, hi-
erarchical  level, educational 
level, function , etc. Its main 
drive is the timely identifica-
tion of the reasons and im-
plementation of proper and 
focused activities to control 
and neutralize the possible 
pay gap.
 
 
Gender diversity:  42% of 
the talents of KBC Bulgar-
ia are women, which corre-
sponds to the group’s desire 
to provide equal opportuni-
ties for development to all 
its employees. In the man-
agerial positions, the ratio 
is 55.2% women vs 44.8% 
men, including the manage-
rial level up to junior man-
agement.
 
 
 
 
 
 
 
 
 
 
 
People with disabilities: All 
entities comply with Bul-
garian legislation with re-
spect to employing people 
with disabilities, e.g. 2% of 
average headcount. Charity 
fund, which proves support 
to employees and their chil-
dren with disadvantages/
disabilities or families with 3 
or more kids.
 
27%
men
Newly approved Code of 
conduct embeds the prin-
ciples of equal treatment, 
diversity and respect. It ex-
plicitly introduces zero toler-
ance rule on flagrant disre-
spectful behavior. There is a 
process in place for submit-
ting signals in cases of har-
assment and other flagrant 
disrespectful behavior.
KBC Bulgaria 
gender ratio
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Of all KBC companies in Bulgaria, only UBB employees have the opportunity to join the ex-
isting Trade Union of Banking Employees and Workers, registered in court as a non-profit 
organization established to regulate labor and social relations between employees and 
the bank as their employer. We maintain excellent relations with the Union and full co-
operation, and in the pandemic situation in the country, we continued to maintain weekly 
communication with the Union for current news and ideas to improve the working envi-
ronment. At the end of 2021, negotiations were held for the signing of a new Collective 
Labor Agreement for 2022. 
During the pandemic, we focused mainly on maintaining the health of our employees and 
organized the work process with a focus on working in a home office.
In order to assist its employees with adequate and accurate information on the most im-
portant topics related to the coronavirus, UBB organized a campaign “Get informed - get 
vaccinated.“
We created a survey in which everyone could share questions, concerns and fears on the 
Covid-19 vaccination. We produced a video interview with prominent professional detailing 
all the questions. And in case of need for additional assistance - we created a platform for 
our employees to get in touch with her in case they wanted more information on vaccina-
tion.
Social dialogue
How we dealt with Covid-19 in 2021
In 2021 57% of our employees 
were covered by collective 
labour agreements.
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Sustainable
finance
program
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

UBB’s aim is to approach customers proactively and express 
clearly its support in their transition to more sustainable 
business activity, as well as to provide them with useful 
information in this respect. In order to be able to be a 
trustful partner for our clients, all entities of KBC Bulgaria 
deliver training to its employees on climate change issues 
and sustainability. The relationship managers in Corporate 
Banking were additionally trained on the specific aspects 
of each industry sector. That helped our employees 
understand better the needs and opportunities in each sector 
to achieve decarbonatization and more sustainable products or 
services.
UBB has voted mandatory ESG assessment of Corporate 
and SME clients, acting in high-risk sectors and above 
certain thresholds to be carried out gradually in 2021 and 
2022. In 2021 more than 90% of large corporate clients 
were contacted, while in Energy and Commercial Real 
Estates sectors all clients were contacted and the relevant 
ESG data was collected. The overall feedback collected is an 
appreciation of UBB’s efforts and interest in the upcoming 
solutions. As one of the most prominent results from our 
dialogue, we could highlight that one of our large clients - a 
public company - published a new corporate sustainability 
strategy and pledged to investors replacement of energy 
generation based on coal. 
Still, many of the mid-cap corporate and SME companies 
face challenges or lack enough information and rely on 
the bank's expertise and help in coping with these tasks. 
Farmers also expressed their interest in climate change 
adaptation solutions and measures for more sustainable 
agriculture technics.  Our plan is for these customer dia-
logues to evolve further in 2022, to be available to smaller 
segments and based on their situation and expectations, 
individual solutions to be discussed proactively.
Customer engagement
In 2019, KBC joined the Collective Commitment to Client 
Action and launched a structured approach to managing 
and addressing climate risks and opportunities through 
the Sustainable Finance Program in 2019. The program 
is designed to facilitate the commitment to the Collec-
tive Commitment for Climate Action and contribute to the 
objectives of the Paris Climate Agreement, as well as to 
prepare the group for forthcoming EU regulations by inte-
grating the principles of sustainable financing into all rel-
evant business units and business areas. In 2019, several 
methodological pilot projects were launched to analyze 
the impact of KBC’s portfolio on climate change and vice 
versa. Climate change has also been more strongly em-
bedded in KBC’s policy and risk management.
In 2021, adopting the initiative of KBC, UBB launched its 
own Sustainable Financing Program. Some of the main 
initiatives we started working on were: 
•	 Development of sectoral analyzes and plans for the 
sectors most affected by climate change and related 
actions 
•	 Preparation for dialogue with customers on climate 
change issues 
•	 Preparation for data collection needed to analyze the 
effect of climate change on the bank’s portfolio
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Investment loan for the business for the construction of photovoltaic 
power plants by UBB
Sustainable development is one of the current topics for modern society 
and a challenge for most businesses in the country. In order to facilitate 
the transition to a green economy and help businesses optimize electricity 
costs and reduce the carbon footprint of companies in the long run, UBB 
has launched an investment loan for the construction of photovoltaic plants 
with a capacity of up to 2 MW for the production of electricity for own needs. 
The loan can benefit corporate clients and small and medium-sized enter-
prises, as well as farmers, and in case of surplus energy produced, compa-
nies will be able to sell it to electricity distribution companies (EDCs).
Green finance, 
products, 
solutions
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

UBB is utilizing the Sus-
tainable Cities Fund fi-
nancial instrument with a 
budget of a million BNG. 
The program enables the 
active financing of public 
and private entities whose 
projects aim to further the 
sustainable 
development 
in cities across Sofia and 
South Bulgaria. UBB has 
already financed over 56 
projects totaling almost 
216 millionBGN in different 
areas of sustainable devel-
opment, including energy 
efficiency, urban develop-
ment, cultural heritage and 
others. The program also 
includes a specific retail 
product aimed at financing 
energy efficiency for pri-
vate households.
UBB has also partnered with 
the EIF and the EC in offering 
its pilot program COSME Dig-
italization Pilot. In addition to 
being the only bank on the 
Bulgarian market offering the 
pilot program of the EIF and 
EC, UBB has made active ad-
vancements in furthering and 
promoting the digitalization of 
businesses which proved to be 
an essential step for the pres-
ervation and development of 
the economy, especially at a 
time where physical interac-
tion has been very limited.
2021 was a year of recovery of the car leasing mar-
ket after the decline of 2020, following the pandem-
ic. UBB Interlease not only managed to increase its 
portfolio of financed cars - over 3700, which gives 
the company a 16% market share, but also launched 
a new product for financing electric cars - E-line. This 
product offers an extended financing period of up to 
72 months, the possibility of financing without a down 
payment, preferential interest rates and a flexible re-
payment plan. From the launch of the product in the 
middle of 2021 until the end of the same, there are 67 
electric cars provided by UBB Interlease.
Sustainable 
Cities
COSME 
Digitalization 
Pilot
E-line for 
financing 
electric cars
By 2021, the financed value of the company’s electric cars compared to the total 
financed value of cars is 3.68%. For comparison, in 2020 the share was 1.86%.
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

In 2021, UBB Interlease 
achieved the remarkable 
average value of 30% of 
digitally signed leasing 
contracts compared to the 
total number of concluded 
contracts. The company’s 
ambitions are to continue 
this trend in the coming 
years, reaching over 40% in 
2022 and over 50% in 2023.
UBB Interlease is also utilizing a special-
ized product under its COSME guarantee 
agreement aimed at providing preferen-
tial parameters to customers who seek 
funding for the purchase of electric or 
hybrid vehicles and/or equipment.
UBB Interlease was the first leasing company on the Bulgarian market to 
announce that it was launching a service for concluding digital leasing con-
tracts with a qualified electronic signature (QES).
In addition to convenience and speed, the digital signing of a leasing con-
tract through a mobile application provides the client with a copy of the 
document immediately after its signing and guarantees the identity of the 
parties provided by their QES.
The signing, in addition, is completely free for the client. 
In 2021, digital signing became the preferred way to enter into a lease agree-
ment with many customers, not only in Retail distribution but also as a con-
venient and secure way for the company’s corporate customers.
 
COSME 
Green
Digital signing 
of lease agreements
COSME deals 2021
Start up
Support
Life long
Green
9%
11%
47%
33%
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Our sustainable 
business solutions
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Financial and 
Digital Literacy
Environmental 
Responsibility
Health
Responsible
Behaviour
The promotion of 
entrepreneurship
Resilience for us is not just part of a standalone strategy, but it is interwoven in our corporate vision, hence it is embedded in its four pillars and in our daily 
commercial activities. To us it means that we are capable of meeting the expectations of all stakeholders, not only today but with an outlook to the future.
For our group it is a topic of para-
mount importance. Being experts in 
the financial and insurance fields we 
attempt to raise public awareness of 
financial education issues by realizing 
various initiatives targeted at different 
social groups.
Part of the corporate social re-
sponsibility policy of KBC Group 
Bulgaria is to promote healthy 
lifestyle initiatives
The foundation of responsible behav-
iour is integrity, which entails honesty, 
correctness, transparency and confi-
dentiality, combined with sound risk 
awareness. Special attention is being 
paid to training and awareness.
The KBC Group companies deem promot-
ing of entrepreneurship their mission, as 
we believe it is the true driver of growth 
and economies' forward motion.
Resilience for us is not just part of a 
standalone strategy, but it is inter-
woven in our corporate vision, hence 
it is embedded in its four pillars and 
our daily commercial activities. To us it 
means that we are capable of meeting 
the expectations of all stakeholders, 
not only today, but with an outlook to 
the future.
Corporate resilience and responsibility over recent years is not a goal per se, nor just a fancy trend - it is a way of doing business. It is only by embedding 
resilience as an integral constituent of our common corporate strategy that we could trigger positive difference. The world is ever-changing, hence in or-
der to truly position ourselves as a factor in social life and respond to new needs, expectations and desires of all our stakeholders, we should act in a pur-
pose-driven manner while caring for and attending to society.
Our corporate resilience 
and responsibility strategy
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Own carbon footprint of the companies, 
part of KBC Group Bulgaria
Green energy
Photovoltaic 
plant in Varna
In 2021 we continued to reduce the total carbon footprint 
of KBC Group Bulgaria - it reached 5092 tons of CO2 com-
pared to 16 880 tons of CO2 in the base year 2015. We even 
managed to achieve a greater reduction in carbon emissions 
than originally set for 2021 - 5661 tons of CO2. In addition, 
all KBC Group countries will offset their carbon emissions 
from the volume of electricity used from non-renewable 
sources. For Bulgaria this means that the carbon footprint 
of the companies will decrease by another 1564 tons and 
will reach its lowest total value of 3528 tons.
In 2021 a project for a second photovoltaic plant for KBC 
Group Bulgaria was approved for implementation. At the end 
of the year, its construction began in DZI Business Center 
Varna, and the completion of the plant and its commission-
ing is planned for April 2022. The photovoltaic plant will con-
tribute to reduce annual carbon emissions, which KBC Group 
Bulgaria produces by 19 tons. The new plant will cover 5% of 
the building’s electricity consumption or 39 MWh per year.
The share of green energy for the companies part of KBC 
Group Bulgaria increased by 10% - from 65% in 2020 to 
75% in 2021. These good results will allow us to meet the 
target of 80% share of electricity from green energy by 
2025 and 100% by 2030.
70% reduction 
in carbon 
emissions in 
2021 compared 
to the base 
year 2015
Enviromental 
responsibility 
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Environmental management 
system
For yet another year UBB and DZI successfully passed the external audit, 
which aimed to confirm that the environmental management system meets 
all the requirements of the ISO auditing standard 14001:2015.
Environmental responsibility is one of the priority areas in which UBB and DZI have been actively working over the last 6 years. 
The basis of the initiative begins with the successful certification for compliance with the requirements of the international standard 
for environmental management ISO 14001: 2015 in 2016. Based on the set basic requirements, there is a steady growth in terms 
of goal setting and improvement of results. UBB and DZI have successfully demonstrated and proven over the years during their 
audits their responsibility and proper management of environmental and climate change processes is one of the biggest global 
challenges of the 21st century. The key to success and continuous improvement is the established and implemented corporate 
responsibility policy and a highly qualified team of employees in DZI and UBB.”
Raina Zlatarova, 
Auditor, Bureau Veritas Bulgaria
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DZI traditionally supports cycling in Bulgaria, believing that the bicycle is not only the ecological, economical and healthy way to 
move the modern man but also a pleasant way to relax.
For yet another year with the general support of DZI during 30.06-5.07 2021, the 68th International Cycling Tour of Bulgaria was 
held. It was attended by 150 cyclists from 25 teams respectively from Bulgaria, Poland, Greece, Ukraine, Hungary, Denmark, Germa-
ny, USA, Italy, Slovakia, Czech Republic, Austria, France, Romania. 
Within the 5 stages, the cyclists passed through 7 stage cities in Bulgaria and covered over 800 km.
International 
Cycling Tour 
of Bulgaria
DZI is the partner with 
whose help we managed 
to revive the Cycling 
Tour of Bulgaria. 
The largest and most pres-
tigious international cycling 
competition in Bulgaria and 
one of the oldest cycling 
tours in the world. But what 
we are even happier about 
is that in addition to the Tour 
of Bulgaria, with DZI we 
have another great common 
cause - the development of 
cycling in our country as a 
sport and as a way of life. 
The cooperation with DZI helps us direct 
efforts in the basics of the development 
of Bulgarian cycling - holding competi-
tions for children and adolescents, sup-
port for our national athletes in their 
participation in the international sports 
scene, the development of adminis-
trative, judicial and coaching capacity. 
Without all this, it would not be possi-
ble for our sport to move forward. The 
Bulgarian Cycling Federation is grateful 
for our long-term partnership with DZI 
and we are confident that together we 
will achieve even more ambitious goals 
to be even more proud of the success of 
cycling in Bulgaria.
Health
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President of the 
Bulgarian Cycling Federation

In 2021 UBB once again supported the “Bulgarian Christmas” - an initiative 
that aims to help and solve important public problems related to children’s 
health and to support their treatment. The theme of this year’s “Bulgarian 
Christmas” was “Give hope to a child in need.” Supporting children in need of 
emergency care and intensive care. Every child, even completely healthy, in 
different circumstances may find themselves in a situation leading to a crit-
ical health condition requiring resuscitation and intensive care. The complex 
approach and the use of high-tech modern equipment in the treatment of 
these children significantly improves their condition and reduces the inci-
dence of severe disability or loss of precious children’s lives.
Easter and 
Christmas 
charity 
bazaars 
Bulgarian Christmas
The 
COVID-19 
pandem-
ic completely changed the 
form in which we accom-
plish cause-related pro-
jects for KBC Group. Driven 
by the desire to take care of 
the lives and health of our 
employees in the past 2021, 
we conducted entirely on-
line - Easter and Christmas 
charity bazaars. The funds 
raised after the sale of chil-
dren’s drawings and calen-
dars were donated to the 
„United for Charity“ associ-
ation.
9920 BGN
collected from the 
two bazaars and 
donated to different 
causes 
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Best Young 
Driver of 
Bulgaria
My DZI – 
drawing 
contest
Black Friday 
13th – 
a Guinness 
World Record
For the 4th year in a row, DZI has partnered with the Union 
of the Bulgarian Automobilits in organizing the “Best Young 
Driver of Bulgaria” campaign. The event aims to promote re-
sponsible behavior on the road of all road users. In 2021, 
the final stage of the event was held in Varna, where DZI 
was traditionally present with its Chill DZI area, where any-
one could test themselves in a quiz with questions from the 
leaflets for acquiring a driving license and winning a prize.
My DZI children’s drawing con-
test was launched in 2008 as 
an internal initiative for the chil-
dren of DZI employees. Over 
the years, it has gained pop-
ularity, and in 2014 its scope 
expanded, with participation 
open to all interested children 
aged 6 to 14, on national cov-
erage. Each year a different 
theme related to road safety 
encourages the young artists. 
In 2019 the contest’s catego-
ries were updated in order to 
address the hobbies of the ad-
olescents. Apart from entering 
the contest with a drawing on 
paper, they could now send 
a video, a digital drawing or a 
presentation. 
A prestigious jury evaluates 
their works according to the 
following criteria - expressive-
ness, originality of the idea, 
creativity, message, and rel-
evance to the set theme. The 
competition aims to raise the 
insurance awareness of ado-
lescents and their knowledge 
of road safety.
In 2021 DZI once again organized its traditional Black Friday 
13th campaign. The difference this time was that a new GUIN-
NESS WORLD RECORDS was set, as the company’s employ-
ees and the general audience of a specially organized event 
broke the new world record for most people knocking on wood 
at the same time.
On August 13th, Friday in front of the National Palace of Cul-
ture in Sofia, Bulgaria over 300 people supported DZI and 
gathered to set the new record. The event was thematic and 
aimed to convince people that the best reaction against bad 
luck is insurance as opposed to “knowing on wood”.
8112 
participants 
in 7 editions
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Caps for 
future 
Donation of 
blood
UBB traditionally supports the cause - “Caps for future” - a charity collection of particularly 
plastic caps. We participate in it since we believe our country can become a more pleasant 
place to live when each of us begins to make daily efforts to do so. The amount from the 
recycled caps is used for different social initiatives such as the purchase of children’s incu-
bators and ambulances. The slogan of the campaign is “Together we can do more” and we 
at KBC Group in Bulgaria believe that this is so. The employees of the group collected the 
impressive 160 kg caps and in gratitude for our contribution, received a special certificate.
In January 2021 an event for gratuitous and voluntary blood donation was held at the Na-
tional Center for Transfusion Hematology. Since the outburst of the Covid-19 pandemic, the 
levels of people donating blood had dropped tremendously, as fear of vising a health center 
was still high. Colleagues from all companies joined the campaign with impressive desire. 
Over the challenging 2021 we have been able to prove that we can unselfishly help those in 
greater need. We believe that in the coming years, we will be able to upgrade and do even 
more good, because every drop of it makes sense.
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We continued to develop 
our partnership with Bul-
garian municipalities in the 
following areas: finding new 
investment opportunities in 
the region; support for lo-
cal business development; 
participation in initiatives rel-
evant and important to the 
local community.
UBB continued to support 
the development of entre-
preneurship 
in 
Bulgaria, 
thanks to successful part-
nerships with the European 
Investment Bank, European 
Investment Fund, Bulgarian 
Development Bank, Nation-
al Guarantee Fund, Fund 
Manager of Financial In-
struments in Bulgaria, and 
Bulgarian Export Insurance 
Agency.
Credits under programs 
like 
COSME, 
InnovFin, 
EGF, FMFIB - RECOVERY, 
BDB - RECOVERY, NGF 
and others were success-
fully offered.
In 2021, UBB also offered a 
specially developed prod-
uct for freelancers. Package 
services for freelancers in-
clude a working capital loan 
with guarantee instruments, 
investment loans and an 
overdraft. The working cap-
ital loan from UBB is grant-
ed under relaxed collateral 
conditions when using guar-
antee instruments. Business 
clients have the opportunity 
to receive a high amount of 
financing without material 
security up to BGN 150,000. 
Other advantages offered 
by the product are a fast ap-
proval procedure, compet-
itive price conditions, long 
repayment 
period, 
daily 
banking business packages, 
video banking and Special 
POS offers. 
The promotion of 
entrepreneurship
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COSME
Pan-European 
Guarantee Fund (EGF)
InnovFin
FMFIB - 
Recovery
COSME is the largest financial instrument utilized by UBB for the financing of SMEs in 
Bulgaria. It is a free of charge guarantee providing from 50% (standard COSME) coverage 
for transactions of up to EUR 3 million and 80% (COSME COVID-19) coverage for working 
capital transactions of up to EUR 150k. UBB concluded 1503 deals under the programme 
for a total of EUR 189 million in 2021 alone.
In 2021 UBB launched, in cooperation with the EIF, an EUR 160 million portfolio under 
EGF as an instrument aimed at supporting the SME segment in Bulgaria. As such, the 
program provides 70% guarantee coverage, allows for full refinancing of transactions, and 
the guarantee administration fee is borne entirely by UBB and not the client. This whole 
package enabled UBB to offer attractive pricing and/or less collateral and despite the 
launch being in late 2021, UBB has been very successful in utilizing the product to stim-
ulate local businesses.
In 2021 UBB concluded 36 new transactions and thus filled out its portfolio under Innov-
Fin, amounting to EUR 119 million. InnovFin is aimed at supporting innovative companies 
as well as projects aimed at innovation and/or digitalization. Its terms were enhanced by 
the COVID-19 annex signed by UBB with the EIF in the beginning of the pandemic. The in-
strument offers 50%-80% guarantee coverage for deals of up to EUR 7.5 million. It Is also 
suitable not only for SMEs, but for small mid-cap companies as well.
In 2021 UBB negotiated a contract for EUR 32 million with FMFIB for its anti-COVID-19 fi-
nancial instrument. FMFIB - Recovery offered 80% guarantee coverage for transactions of 
up to EUR 1.5 million and all deals under the programme were offered without requesting 
any collateral from the clients. These very attractive parameters for the business resulted 
in a rapid rollout and the entire portfolio of EUR 32 million was filled up within months with 
79 concluded deals.
For 2021 alone, UBB has concluded 
1 870 new deals with  financial instruments amounting 
to  approx. EUR 364 million.
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JEREMIE TF
Sustainable 
Cities Fund
JEREMIE TF is a guaranteed 
product of the European 
Investment Fund in coop-
eration with the Bulgarian 
government aimed at sup-
porting trade finance trans-
actions for SMEs and small 
midcaps.  The program pro-
vides 80% coverage for 
bank guarantees, letters of 
credit, working capital loans 
(including overdrafts) of up 
to EUR 1.5 million provided 
by UBB. It was one of UBB’s 
most utilized financial in-
struments in 2021 with 82 
signed deals amounting to 
EUR 60 million, which re-
sulted in a complete fill-up 
of the EUR 85 million port-
folio signed with the EIF.
Sustainable Cities Fund is 
one of the most unique fi-
nancial instruments on the 
Bulgarian market. It is oper-
ated via a consortium with 
UBB being one of the lead-
ing partners and adminis-
trator of the transactions. 
The programme is aimed at 
stimulating investment in 
urban development, sus-
tainable infrastructure and 
environmental protection. 
The maximum tickets un-
der the programme can 
reach up to EUR 20 million 
with tenors extending up to 
15 years. For 2021, the con-
sortium along with FMFIB 
have financed 36 transac-
tions for a total amount of 
EUR 68 million.
BDB - 
Recovery
NGF-5 
and NGF-6
The amendments to the 
BDB Portfolio Guarantee 
Program in 2021 were fo-
cused on providing op-
portunities for financing a 
wider range of activities, 
greater relief in collateral 
requirements, 
shortened 
deadlines for approval and 
disbursement of loans, as 
well as maximum relief of 
the administrative require-
ments for the borrowers. 
This resulted in heightened 
business interest in the in-
strument and by the end of 
2021, EUR 4.5 million from 
the EUR 37.5 million loan 
portfolio limit was utilized.
Two of the programs of 
the National Guarantee 
Fund, whose main goal is 
to improve access to fi-
nance through commercial 
banks for small and medi-
um-sized enterprises, were 
extended in 2021. By the 
end of 2021 the UBB had 
included loans for a total 
of 265 MEUR (180 MEUR - 
NGF-5 & 85 MEUR - NGF-
6).
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The competitive conditions 
for credit and payment 
products by UBB have 
helped to implement sev-
eral projects with the State 
Fund “Agriculture” for the 
purchase of modern and 
efficient equipment and 
increase the area of ​​ha-
zelnuts. Thanks to the fi-
nancial support received, 
Varna Food Ltd. is now a 
leader in the production 
of high-quality hazelnuts, 
meeting all environmental 
requirements in the Bul-
garian and international 
market.
 
„Before it served as a 
school, then it was short-
ly used as a hospital. But 
in the last 20 years, it was 
abandoned. Through the 
European Urban Develop-
ment Fund, we managed 
to do a whole reconstruc-
tion of the building. The 
building is energy efficient. 
In terms of digitalizing, 
the archives of the library 
search through QR codes 
and some books which are 
very, very old and have to 
be preserved and scanned. 
Most of the other things 
which are connected to 
innovative design are 3D 
printers that are used here 
for teaching kids, and also 
Emil Burulyanov
Burgas Cheif Architect – project “Reconstruction 
of an existing building into a cultural and 
educational center (museum) for contemporary 
art and a library”
Svetlomir Dimitrov, 
Manager Varna Food
Slavka Markovska,
Chief accountant of    “AST Popcorn” 
LTD
“We would like to thank the 
team of UBB AD for the sup-
port it provides to “AST POP-
CORN” LTD during the years 
of our joint cooperation. The 
conditions provided by UBB 
AD to the company on current 
accounts and credit prod-
ucts and especially the ap-
plied guarantee instruments 
in respect of our investment 
and working capital loans, 
supported the construction 
of the new and modern en-
terprise of the company un-
der a project with State Fund 
“Agriculture” and moderniza-
tion of the machine park of 
“AST POPCORN” LTD. We are 
grateful for the opportunity 
provided to the company to 
use guarantee instruments 
to secure the company’s 
loans, through which it built 
new production and admin-
istrative buildings, purchased 
machinery and equipment, 
which increased competitive-
ness and productivity in “AST 
POPCORN” LTD.”
we have interactive boards 
that they can play with. 
The needs, which are met, 
are mostly social because 
the contemporary museum 
and library, for example, 
were spread into four dif-
ferent locations. The sup-
port of Sustainable Cities 
Fund was very important 
in the beginning so that we 
could set up a stable finan-
cial program that can be 
supported and also in the 
execution of the project so 
that we can meet expecta-
tions from the Municipality 
on one side and from the 
people on the other.“
With UBB we have found a 
reliable partner, professional 
attitude and quick response, 
corresponding to the dy-
namic business environment. 
I hope we will continue to 
achieve excellent results to-
gether!”
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I Am Proud Of 
My Parents’ 
Work
As a member of the UN 
Global Compact for Bulgar-
ia for yet another year, KBC 
Group in Bulgaria joined the 
initiative “I am Proud of My 
Parents’ Job” - a project that 
introduces children to a va-
riety of professions. The last 
edition of the initiative was 
held entirely online. The 
participation of KBC Group 
in Bulgaria in the project is a 
way to express gratitude to 
our employees, giving them 
the opportunity to show 
and tell about their skills 
and their daily business 
lives in front of the most 
important audience - their 
children. This year the col-
leagues from UBB Pension 
Insurance also joined the 
initiative, sharing with the 
audience for the first time 
the main topics, tasks and 
responsibilities in the field 
of pension insurance.
Promoting 
Financial 
literacy
“All The Money” game is 
a unique of its kind project 
of UBB that allows young-
sters from 8 to 18 years of 
age to acquire new finan-
cial knowledge and skills 
to make informed decisions 
about their personal financ-
es. Analytical thinking is 
encouraged in the game, 
where real situations show 
good practices in investing, 
insurance, banking, saving, 
resource optimization and 
relationships at work.
The game was created as a 
board game and was origi-
nally introduced to children 
accommodated in residen-
tial care centers.
 
In 2021 our efforts were 
focused on the digitaliza-
tion of the “All The Money” 
game. In phase 1 we created 
an online platform with an 
interesting and fun inter-
face. 
Currently, he game can be 
played by two to four peo-
ple online on one device. 
In 2022 we plan to finish 
phase 2 of the digitalization 
of the game and as a result 
to have a fully online game 
with players’ personal pro-
files, playing in real-time and 
from a distance, if they are 
not in the same room.
 
In addition to the main goal 
we pursue - financial litera-
cy, we aim to connect “All The 
Money” game with its main 
target audience - young 
people and teenagers, for 
whom financial language 
is often incomprehensible. 
They often describe finance 
as a “boring” topic. 
„Children and young peo-
ple, who live in social insti-
tutions, have poor levels 
of financial literacy. They 
often become the victims 
of financial fraud schemes 
and eagerly resort to fast 
loans they can’t pay back 
afterwards. Our partner-
ship project with UBB on 
“All The Money” games is a 
way for children of all ages 
to increase their financial 
literacy through play. The 
children who took part in 
the pilot edition of the game 
were enthusiastic, acquired 
new 
knowledge, 
some 
of them even considered 
starting their own business.
Together with the mentors 
and hosts, they discussed 
how and when it’s possible 
to get a loan; what a month-
ly budget is; how important 
it is to have your own sav-
ings, etc. The tutors and em-
ployees from the relevant 
institutions confirm that the 
game can be enjoyed by the 
children for a long playing 
time, as it uses fun activities 
for learning new skills. We 
thank UBB for the long-term 
efforts to help children from 
institutions and vulnerable 
groups to increase their fi-
nancial literacy.“
Financial 
and Digital 
literacy
Veselina Yordanova & Lyudmila Atanasova, 
BCause Foundation team
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UBB Pension Insurance’s 
Practical Finances Project 
In 2020/2021 school year, UBB Pension Insurance continued 
its support for the Practical Finances project, coordinated by 
Junior Achievement Bulgaria, which provides high school stu-
dents with knowledge and practical skills in personal finance 
management. The curriculum consists of 12 topics, including 
lessons for presenting new knowledge, practical activities, as-
sessment through tests and additional exercises to each topic. 
The practical lessons include case studies developed by UBB 
Pension Insurance and the other project partners. Among them 
are: Money circulation in the economy; Education, career, in-
come; Major life events; The role of government; Budgeting; 
Savings; Debt; Payment services; Investing; Retirement; Risk 
Management; Intelligent user. The schools that participated in 
the project were selected through a selection procedure, as-
sessing their readiness to introduce the full course “Practical 
Finance” as a separate subject in the extended or additional 
training.
During 2020/2021 
Practical Finances 
projects managed 
to reach:
36 schools
50 classes
1100 students
39 teachers
28 cities
“The support of UBB Pension Insurance for the Practical 
Finances project, including the involvement of volunteers 
from the company, are key to its success. The involvement 
of business organizations enriches the practical knowl-
edge of students and after completing the course, they 
have an understanding of how their financial choices will 
help them get what they want and what they need in life. “
Milena Stoycheva, 
CEO of JA Bulgaria
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Responsible behavior is promoted as part of KBC Bulgaria entities 
culture since 2017 in order to ensure employees have а sense of 
accountability regarding it. Different initiatives such as staff risk cul-
ture and awareness trainings, responsible behavior topics included 
in the internal KBC Bulgaria newsletters, posters promoting our val-
ues were distributed in the Branch/Sales network, internal commu-
nication campaigns, etc. 
From 2021 all managers are expected to share and discuss dilemmas with their 
staff.
When they examine such “dilemmas” together, they notice that often there is no 
“right” or “wrong” answer and that the challenge is to test one’s own decision 
against the views of one’s colleagues.
Awareness 
trainings 
Dilemma 
trainings
In 2021 89% of employees 
from all entities across 
KBC Group in Bulgaria 
are aware of and 
recognize this behavior
in their environment.
Being responsible  
with each action we make
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Responsible 
Behaviour

In DZI the responsible behavior topic has been included in the Operational Risk awareness trainings in 2021.
All internal trainings ac-
cording to Local Operation-
al Risk training plan 2021 
have been duly performed, 
as follows:
•	 Regular annual Risk 
Culture 
training 
for 
every employee
•	 Specialized training 
modules for Local Op-
erational Risk Manag-
ers, Business Commu-
nity Plan Coordinator 
and Outsourcing coor-
dinators
All Local Operational Risk 
Managers have attended 
the Risk training sessions 
and workshops.
Cyber security awareness top-
ic was included in the Opera-
tional Risk training and various 
communications have been 
launched during the year via 
emails by the ICT department.
DZI
Risk awareness trainings
1.
2.
3.
Risk workshops for  DZI employees 
in head office
Business Community Management for BC Coordinators
Operational risk management for DZI employees (e-learning)
Operational risk management for new employees (e-learning)
Operational loss events training and workshops for Local Operational 
Risk Managers
Q1
Q3
Q1, Q2, Q3, Q4
Q2, Q4
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The majority of UBB
Interlease staff participated in 
the on-line training module 
on “Responsible behavior”, 
organized by KBC Group in 
2021. “My Responsible Be-
haviour Compass” has been 
made available for the whole 
company staff. 
In line with the senior man-
agement development plan 
of KBC Group, UBB Inter-
lease ExCo members have 
prepared a “Dilemma train-
ing” with local examples. The 
local dilemmas have already 
been shared and discussed 
with the relevant managers in 
UBB Interlease. 
Risk Awareness trainings
1. All internal trainings ac-
cording to the Local Oper-
ational Risk training plan 
2021 have been duly per-
formed, as follows:
•	 Regular annual Risk 
Culture 
training 
for 
every 
employee 
(2 
modules for both HQ 
and Branch network 
staff)
•	 Specialized 
training 
modules for Local  Op-
erational Risk Manag-
ers, Business Commu-
nity Plan Coordinators 
and Outsourcing coor-
dinators
2. All Local Operational Risk 
Managers have attended the 
G-Risk Bootcamp training 
sessions; 
3. Cyber security training 
sessions have been provid-
ed to the whole staff in small 
groups.
UBB Interlease
Risk culture & awareness for the whole 
staff + Local Operational Risk Managers 
trainings in 2021
Risk workshops for 
DZI employees in head office
Whole staff
Q4
Local Operational Risk 
Managers (G-OpR)
Q1
Local Operational Risk
Managers (Local Operational 
Risk )
Q3
Business Community 
Management coordinators
(Local Operational Risk )
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Content
Welcome to our 
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Sustainable finance 
program
Our sustainable 
business solutions
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Our approach
Contact
Our recognitions
throughout 2021

In 2021 UBB launched its own cybersecuri-
ty awareness platform, called CyberStudy. The 
website aims to provide useful, detailed and 
practical information with internet safety tips to 
a wide audience. The specialized content is pre-
sented in accessible language in the form of vid-
eos and articles, tailored to the current potential 
risks of cyberfraud and provides an opportunity 
for users to acquire a higher digital culture. The 
platform starts with topics such as the security of 
our passwords; the bank in our phone - security 
settings; online banking through public networks; 
“Everyone can become a victim of cyber fraud both in the work environment and in their personal life, so every-
one should be aware of the risks and the practical ways in which we can protect ourselves and the company 
in which we work. The digital transformation of businesses and institutions is increasingly gaining momentum. 
Inevitably, this increases the number of cyberattacks. Our bank plays a key role in society and we are con-
stantly taking action to address the challenges of cybersecurity”, 
Peter Roebben, 
CEO of UBB.
Cyber Study
security when shopping online; suspicious mes-
sages in online communication; identity theft in 
the online space. 
The percentage of individual users banking 
through UBB’s digital channels has increased by 
30% compared to the same period in 2020, and 
those through mobile channels - by 38%. Digital 
transformation is gaining momentum at all levels 
- from individual users to legal entities in all fields 
of work. Inevitably, the number of cyberattacks is 
growing, and online fraud is becoming increas-
ingly misleading and professionally prepared. 
That is why UBB wants to support its customers 
by drawing their attention to the topic of their on-
line security.
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

Our recognitions 
throughout 2021
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

World’s Best Trade Finance 
and Supply Chain Finance 
Providers 2021
B2B Employer Branding 
Awards
PR Priz 2021
B2B Media Awards 2021
Insurers for the society
2021
IAB MIXX Awards
Insurers of the year 2020
Safest Bank Award 2021
Site of the Year Awards
Banker Awards
• Best Trade Finance Provider, UBB
• I Prize, Employer Branding Event (in pandemic times),
KBC Group in Bulgaria, Advent Calendar
• II Prize, Employer Branding Innovation (in pandemic times),
KBC Group in Bulgaria, Internal Strategy&Communication
• I prize, Communication of changes, UBB,
Internal Communications
• II prize, Internal Communications Project, UBB,
Advent Calendar
• I prize, Innovative Product or Service, UBB,
Systematic Investment Plan
• I prize, Innovative Business Strategy, UBB,
Systematic Investment Plan
• I prize, DZI, Commitment and support to cycling sport
in Bulgaria
• I Prize, Digital Sales Campaign, DZI,
Friday the 13th
• I Prize, Best Lead Generation Campaign, DZI,
Friday the 13th
• I Prize, Creative Effectiveness, DZI,
Friday the 13th
• III Prize, Best Brand Awareness Campaign, DZI,
Friday the 13th
• I prize, DZI, General insurance
• I prize, UBB, Safest Bank in Bulgaria 
• I prize, Corporate site, DZI.BG
Peter Andronov, Banker of the Year
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021

We thank all of our stakeholders for their 
continued support and we look forward 
to the year ahead
If you have any feedback or comments on this report, 
please contact info@ubb.bg.
Content
Welcome to our 
annual Report to Society
Sustainable finance 
program
Our sustainable 
business solutions
Our people
Our approach
Contact
Our recognitions
throughout 2021