TCL Communication Technology Holdings Limited 
创 意 感 动 生 活 
The Creative Life

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.02  (02)     Cre8  (852)  3693  2600 
 
02 
 
 
 
 
 
 
 
 
 
 
 
 
 
About this report 
 
 
 
 
 
This  report  is  the  third  sustainability  report  published  by  TCL  Communication  Technology 
Holdings  Limited  (“TCL  Communication”)  and  is  the  second  report  prepared  in  accordance  
with The  Stock  Exchange  of  Hong  Kong  Limited’s  “Environmental,  Social  and  Governance  
Reporting Guide” (ESG) (Appendix 27 of  the  Main  Board  Listing  Rules,  hereinafter  “the  Guide”). 
 
As   the   Guide   recommends, the report was prepared based on the reporting  principles  of  
Materiality,  Quantitative,  Balance  and  Consistency  as  specified  in the   Guide. 
 
This  report  gives  an  overview  on  how  TCL  Communication  has  managed  our  performance on 
various sustainability aspects, including stakeholder engagement, sustainability governance, 
product stewardship and responsibility, employee development and wellbeing, environmental 
protection and community investment in the 2017 calendar year. Unless otherwise specified, our   
reporting   scope   covers   all   operations   of   TCL   Communication   except   the   fixed   line 
business.

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.01  (48)     Cre8  (852)  3693  2600 
TCL Communication Technology Holdings Limited Sustainability Report 2016 
 
02 
06 
25 
39 
46 
03 
12 
30 
40 
04 
20 
37 
40 
Contents 
 
 
 
 
 
 
Message 
from the CEO 
 
 
Sustainability 
in our blood 
 
 
Our operational 
sites 
 
An outlook 
 
 
 
Feedback form 
 
 
 
Message 
from the GM 
 
 
Our products 
 
 
 
Our people              
 
 
 
 
                                   Appendix  
    
 
 
 
About TCL 
Communication 
 
 
Our supply 
chain 
 
 
 
Community outreach 
  
 
 
 
HKEx ESG Reporting 
   Guide Index 
 
 
 
 
 
 
 
 
 
 
01

Message from the CEO  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
02
As a world leading provider of communication products 
manufacturer and internet service,   TCL Communication 
specializes in offering smart products and service with 
premium user experience. Upholding  the  corporate 
mission, which is to create value for customers, provide 
opportunities for employees, bring benefit to the 
stakeholders, and shoulder responsibilities to the society, 
the company has always been  proactively  fulfilled  its 
social responsibilities while expanding  international 
business . Also we actively promote Green Product 
progress, our manufacture be awarded as “Green 
Manufacture” during 2017. 
 
 
TCL  Communication  dedicated  itself  to  build  eco-
friendly factory, to ensure people social care and 
development management, guaranty product safety by 
stringent quality and supply chain management system,  
as  well  as emphasize  energy  saving  and  environment  
protection.  The company provides a sound working 
environment with full of potential employees, cares for 
their growth and long term development. Meanwhile, the 
company also undertake social service programs to help 
communities to realize sustainable development. 
 
 
 
 
Cheng WANG 
CEO 
26 Aug 2018

Message from the GM 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
 
From the beginning, quality department is leading the sustainability activity     
in TCL communication. We decided to do this because TCL communication       
is not only a major player in the industry but also we are a responsible 
company to the society and our customers. 
In 2015, we published our first sustainability report. It was the first document 
to summarize all our activities around product and safety, human 
management, eco-rating and other sustainability activities. This report was 
well-received inside the company like our sales people but also from our key 
customers. In continuing our practice in communicating our sustainability 
performance, we published our Sustainability Report in a second year in 2016 
and we are doing the third now. The report is  prepared  in  accordance  with  
the Environmental,  Social  and  Governance  Reporting  Guide  issued  by  the 
Stock  Exchange  of  Hong  Kong  Limited.  For that, we have improved a lot on 
data collection, reporting system, involvement cross-sites and cross-
management level of the   company. 
TCL  Communication  is  willing  to  be  a  promoter  of  green  practice  and  always  looking  for  improvement  on  every  aspect of  
social  responsibility  for  our  employees,  and  with  our  suppliers,  customers,  and  partners.  Some special focuses are done on 
female employee’s management and equity. 
Every year, we build a new plan  which  is  looking  for  some  key  improvements,  listening  to  customer’s  orientation  and  
request. We also involve our key suppliers by looking into their practices, sharing good experience and following their progress. 
All these activities are monitored  at  top  level  management  inside  the  company  and  subjected  to  many  customers’  reviews 
and  audits.  One  of  our  goals  is  to  spread  this  spirit  inside  the  company,  to  all  employees. 
For years, we  have  developed  a  strong  plan  for  workers  in  global  manufacturing  center  which  was  to  improve  their  life,  
not only in  working  area  but  also  in  living  environment.  Besides,  they  have  more  opportunities  to  contact  their  family,  
more possible activities like sport sections  to  keep  good  health  and  so.  In  order  to  continue  to  improve  their  life  and  
reduce  unnecessary  turn  over,  there  are  several  channels  of  feedback  in  place. 
The control of resources is a key subject for us. For example, we provide training to employees about water consumption.             
We  fully  understand  that  it  is  our  duty  to  control  resources  and  limit  emission  and  waste. 
As this never ends, every year we are looking for improvements, despite fierce competition. It is a long term strategy for TCL  
Communication  and  in  line  with  similar  objective  at  TCL  Corporation  level.  We  claim  to  be  a  responsible  player  in the  
industry  and  everyone  in  the  company  will  have  his  contribution  to  this   goal. 
 
 
Jun HUANG 
General Manager  of   the Global Quality and Customer Care Department 
 
26 Aug 2018 
 
 
03

About TCL Communication 
 
OUR BUSINESS 
 
TCL Communication Technology Holdings Limited, a global mobile terminal manufacturer and internet service 
provider, was founded on March, 1999. Incorporated in Hong Kong, TCL Communication is a subsidiary company of 
TCL Corporation which has over 70,000 employees worldwide. It provides globally its rich portfolio of product and 
service under three key brands – TCL, Alcatel and BlackBerry.  
 
In 2017, TCL Communication’s total sales volume of handsets and other products reached 43.88 million units. 
According to telecommunication research firm IDC and company data, TCL Communication ranked top 10 among 
global phone manufacturer in 2017.  
 
 
TCL Communication owned a global factory located in Huizhou, and its capacity reaches 120 Million units per year. 
With possess a world leading SMT production line and MMI automatic testing system, the factory has become one of 
the largest and efficient single production sites in China, and the powerful, efficient global supply chain system can 
help to keep its advantages in both quality and cost. Meanwhile, TCL Communication has established a consummate 
quality management system, which has certificates of ISO9001, ISO14001, OHSAS18001, SA8000, TL9000 and GSV and 
meets the requirement of QC080000. 
 
 
As a contributor to the 3GPP standardization effort, TCL Communication have been engaged actively since early 2015 
in the prototyping of 5G technologies to prepare the introduction of our first 5G products in second half of 2019 in-
line with the market demand for 5G wireless broadband access in North America and Europe markets. TCL  
Communication  has  invested  in  the  research  and  development  of  5G  technology  in  collaboration with partners 
such as SEQUANS COMMUNICATION, the Hong Kong Applied Science and Technology Research Institute (ASTRI), 
EURECOM and Creonic. With many dedicated research projects and development equipment, the company has 
become one of the few companies in the world who owns or licenses 2G, 2.5G, 2.75G, 3G, 4G and 5G patented 
technologies. This greatly enhances the efficiency of research and   development. 
 
 
 
 
 
 
 
 
 
 
 
 
 
04

TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
OUR STRATEGY 
As  part  of  TCL  Corporation,  we  have  adopted  the  Mother  Company’s  “Double  +”  strategy,  which  refers  to  “Intelligence 
+ Internet” and “Products + Services”. “Intelligence + Internet” refers to introducing smart products that interconnect through 
networks, resulting in a significant transformation  in  how  we  live  and  work;  “Products  +  Services”  refer  to  enriching  users’ 
lives  through  devices  and  smart  solutions  that  connect them. 
 
The company has rapidly advanced the development of applications and services, focusing on mobile  internet  application  , cloud 
services, third-party payments, tablets, Mobile Broadband (MBB) and wearable devices, and mobile devices to create a unique  and  
smart  open  ecosystem. 
 
To  achieve  this  goal,  TCL  Communication  relies  on  various  non-financial  capital,  namely  manufactured,  human,  intellectual, 
social/relationship  and  natural  capital.  Managing  such  capitals  contributes  to  the  long-term  success  of  our  “Double  +” 
strategy. 
 
Financial  capital 
Manufactured   capital 
Maintaining a healthy financial status ensures undisrupted 
operation and continuous growth of the company, thus 
creating values for our customers, employees and 
stakeholders  in  the  long run. 
Our facilities, equipment and incoming materials  are  assets 
that generate profit so we work to protect them from climate 
change-related  risks  and  incidents  such  as  fire. 
Human  capital 
Intellectual  capital 
Our products are designed and manufactured by our 
employees. Innovative talents and skilled labour are  
essential to competitiveness and the quality of  our  
products. As such, we offer a fair, fulfilling  and  exciting  
work environment for  everyone.  In  particular,  the  safety 
of  our  employees  is  our  top  priority. 
Innovation is a driver of our  prosperity.  To  promote  
acquisition 
of 
new 
knowledge 
and 
innovation, 
 
a  
comprehensive training program is provided to all employees. 
Our strategy is to offer a platform that allows our employees    
to show their true  colours,  we  maintain  morale  and  
strengthen our connections as a team. Protecting our own 
intellectual  properties  is  also  a  priority  for  us. 
Social/relationship  capital 
Natural  capital 
To be successful in the global  market,  we  work  to  build 
trust and confidence with our customers and suppliers. 
Quality   is   only   part   of   our   offerings   —   we   insist   on 
distributing safe products with accessible  after-sales 
services.  Being  a  powerful  buyer,  and  acting  on  behalf  
of our customers, we make efforts in promoting sustainable 
and  ethical  business  practices  across  the  supply  chain. 
TCL  Communication  is  concerned  with  the  sustainability  of 
the environment. A healthy eco-system is fundamental to an 
enjoyable world, and a market which customers demand 
technology-enabled lives. Global warming  and  natural  
resource scarcity is increasingly a  risk  to  mankind.  As  such, 
we are aware of how our products help to shape a low- carbon  
and  resource-conserving  economy.  Consumption  of natural  
capital  is  a  cost  to   us. 
 
 
 
05

Setting  the  tone  of  TCL  Communication’s  sustainability  commitment 
 
 
 
 
 
Sustainability in our blood 
 
 
 
SUSTAINABILITY GOVERNANCE 
Given how various forms  of  capital  connect  with  our  business  strategy;  our  Board  of  Directors  takes  full  responsibility  for 
the formulation of our sustainability strategy and its incorporation into our core business strategy. We also aim to be as 
transparent as possible on how our strategy is executed so the Board is also responsible for the authenticity of the content              
of our report. Besides, the top-down approach enables execution of sustainability-related policies, procedures and programs. 
 
Under  the  leadership  of  the  Board,  a  Corporate  Social  Responsibility  (CSR)  Committee  was  established  in  2015.  It is 
responsible  for 
 
 
 
 
 
 
 
 
 
 
 
 
The   Committee   is   led   by   Lv   Xiaobin,   Senior   Vice   President   of   TCL   Communication   and   General   Manager   of   Global 
Manufacturing  Centre.  There  are  four  sub-teams  in  the  Committee,  each  of  which  is  led  by  a  senior  employee.  The  four 
sub-teams are the Employees Team, the Environment  Team,  the  Supply  Chain  CSR  Management  Team  and  the  CSR  
Leadership  Team. 
In order to strengthen the CSR awareness and knowledge of top management and CSR staff, TCL group invited CSR expert to give 
related training in August, 2017, and all CSR staff in TCL   Communication attended the training. 
  
 
 
06 
Evaluating  the  effectiveness  of  sustainability  programs 
Identifying  sustainability  risks  and  determining  the  respective  internal  controls 
Communicating  our  sustainability  performance  to  key  customers 
Overseeing  the  preparation  of  the  sustainability  report 
Formulating   the   sustainability strategy CSR COMMITTEESTRUCTURE
 SustainabilityChampion
 
(Senior  Executive) Sustainability and CSR   Program Manager
 
 
 Committee Secretary
 
Employee Improvement Team
 
Environment Improvement Team
 
Supplier CSR Management Team
 CSR Management Leadership Team

TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
ROBUST MANAGEMENT SYSTEMS 
BECHS   Management System 
TCL   Communication   utilizes   a   comprehensive   Business   Ethics,   Environment,   Corporate   Responsibility,   Health   and   
Safety (BECHS)    Management    System    based    on    recognized    third-party    certified    standards,    including    
ISO9001/TL9000, ISO14001, SA8000 and OHSAS 18001. The system is fully integrated into our blueprint for continuous operational 
improvement. In  2012,  the  Supplier  Code  of  Ethics  was  introduced  and  our  supplier  audit  program  was  officially launched. 
In 2017 we passed the TUV audit of new version TL9000 and SA8000. Continuously pass OHSAS18001, ISO14001 audit. Now we are 
working on the planning and implementation of new version 1SO14001.  
 
Achievement in EcoVadis rating 
EcoVadis operates the first collaborative platform providing Supplier Sustainability Ratings for global supply chains. As  a  
responsible supplier to major international brands  and  retail  giants,  we  have  participated  in  the  EcoVadis  rating  program  
since 2010. The rating reflects our performance on green  operations,  product  stewardship,  employment  practices,  human  
rights, ethics and  sustainable  procurement  aspects,  and  also  the  existence  of  policies,  actions  and  performance  disclosure  
on  these  aspects.  Such  information  affects  the  buying  decisions  of  existing  and  potential  customers. 
 
TCL  Communication  has  been  rated  based  on  the  supporting  documents  provided  and  standpoints  published  by  other rating   
agencies,   NGOs   and   local   authorities. 
 
The latest rating was publicly available in Aug 2017. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The latest rating was publicly available in Aug. 2017. 
 
 
 
                
 07 
As  our  BECHS  Management  System  matures,  our  rating  has  improved year-by-year. 
In 2017, we achieved the 
Golden LEVEL EcoVadis Rating 
EcoVadis   rating   of   TCL  Communication. 
07

05504_E01_ESG_4C.indd   8 
08/06/2017 20:05:03 
 
Sustainability in our blood 
 
 
 
 
Deutsche  Telekom  Best  Practice  in  CSR  Award 
 
TCL   Communication   has   joined   Deutsche   Telekom’s   Supplier   Development   Program since 2014. To recognize our 
commitment and achievement in employee care, energy conservation and green production, Deutsche Telekom presented TCL 
Communication the Silver Award for the Best Practice in CSR in 2016 and 2017. We have had good achievements in several KPIs 
assessed by the judging panel, including employee satisfactory rate, employee turnover rate, limitation to working hours, and 
supplier performance in sustainability. 
 
 
As   early   as   in   2008,   our   Global   Manufacturing   Centre   in   Huizhou   had established a sustainability management 
system and also certified with the SA8000 standard. Being part of the Deutsche Telekom’s Supplier Development Program,  
we  established  a  corporate  level  CSR  Committee  to  determine  the agenda and direction of sustainability management 
for the company. The Award has been a great encouragement to the company and a motivation to more investment to 
enhancement of sustainability performance. We won sustainability program silver awards twice in 2016 and 2017, and 
in2017 rank Top1 among silver awards winners. 
 
 
 
Certified as “green factory” by government: 
 
Background:  
In 2017, China government organized the countrywide evaluation of industrial energy saving and green development.  
 
Evaluation and selection: 
GMC was certified as “green factory” with good performance through the evaluation on infrastructure, management system, 
energy resources input, products, environmental emissions, performance. 
 
Rank: 
One of 25 green factories in all industries of Guangdong province.  One of 5 green factories in electron industry of 
Guangdong province. 
 
  
 
08

05504_E01_ESG_4C.indd   9 
08/06/2017 20:05:03 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
PRIORITY AREAS 
 
We are pleased that both our internal and external stakeholders have recognized our sustained effort  in  addressing  
environmental, employee,  operation,  business  partner  and  social  needs,  particularly  in  our  responsive  and  proactive 
approach to sustainability development.  There  are  some  key  areas  in  which  our  stakeholders  expect  us  to  further  enhance 
our   approach   to sustainability:  
 
 
 
 
Key 
sustainability 
topic areas 
Highlights of Expectations 
Our approach 
TCL 
Communication’s 
Sustainability    
Strategy 
• 
Stakeholders would like to 
obtain  TCL Communication 
sustainability  
information/reports 
regularly with goals for 
sustainable development 
plan 
In this Sustainability Report, we have outlined the 
relevance of sustainability to our business, and 
discussed the way to respond to sustainability risks and 
opportunities ahead. In the future, we will continue to 
communicate this information regularly on our global 
website and push e-mails. 
Supply  Chain  
Management 
• 
Be transparent on 
sustainability performance of 
TCL  Communication’s  
supply chain 
Suppliers’ sustainability performance is evaluated 
through our own audit program. We will communicate 
with our customers to further explore their specific 
needs to information on our supplier evaluation 
results. On the other hand,  suppliers  will be invited to 
client-organized seminars so that suppliers can learn 
directly from our clients their expectation  to  
sustainability  performance. 
Sustainable  
Product  Design 
• 
Continuous development  of 
sustainable and innovative 
products 
We will continue to develop product that are more 
energy efficient and made from recyclable materials. 
 
 
 
 
 
 
 
 
 
 
 
09

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.10  (48)     Cre8  (852)  3693  2600 
 
 
 
 
 
Sustainability in our blood 
 
 
 
 
 
 
Materiality   analysis results 
A range  of  environmental,  social  and  governance  issues  are  generated  by  our  business.  Materiality assessment is carried out 
to priorities the significance of each issue according to stakeholders.  The  materiality  assessment  is  conducted  mainly  based  on  
the  stakeholder  engagement  survey.  The following significant issues have been identified:  
 
The  Environment 
Employment   and   Labor  Practices 
Resource  Conservation 
Waste     Management 
Energy   Efficiency 
Sustainable Products 
Greenhouse Gas Emissions 
Water   Usage 
Labor 
Standard 
Health & Safety 
Staff   Care 
Working Environment 
Training   and Development 
Operating   Practices 
The  Community 
Product  Quality  &  Safety 
Product Innovation 
Intellectual Property 
Customer  Care 
Customer  Privacy 
Supply Chain Management 
Conflict  Mineral 
Anti-corruption 
Community  Investments 
 
In this report, we have identified 20 material issues and thus the disclosure of our management and performance of the 
sustainability issues will be reported under the relevant chapters. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10

OUR 
PRODUCTS

Our products 
 
 
 
 
Our products and services are our vehicles of living out our purpose of enhancing customer experiences and 
improving their quality of life through technology. We design and build products for an impact — so that everyone 
can enjoy the benefits of connected devices. Product safety is a pre-requisite to achieve this purpose. Our quality 
system is well operated to ensure that every product shipped is up to the required safety standards. Recognizing 
how our products shape the world, such as how they affect our energy consumption patterns and they become 
hazardous when they reach the end of their lives, we are mindful to limiting the life-cycle environmental footprint 
of our products. We work to minimize the use of materials, and promote a circular economy that closes the loop. 
 
QUALITY PRODUCTS, SAFE PRODUCTS 
Product quality assurance 
TCL Communication’s Quality Management System is certified to TL 9000 Standards.  TL 9000  is  the  Quality  Management 
Standard  for  Information  and  Communication  Technology  Sector  based  on  the  ISO9001  Standard. 
 
Quality   control   starts   at   selection   of   suppliers.   A   comprehensive   supplier   selection   and   assessment   process   has   been 
developed to ensure the quality of suppliers and their products.  The  key  components  of  our  phones  are  supplied  by  renowned  
enterprises.  All suppliers have acquired ISO9001: 2008 quality management system certification.   A   corresponding  robust  testing  
approach  and  standard  has  been  set  up  for  incoming  electronic  parts,  metal  components    and plastic materials. We have 
adopted the 5M1E management approach for controlling quality of parts and used advanced equipment for testing. Six-Sigma,  
MSA,  SPC  and  APQP  approaches  are  also  adopted  in  controlling  quality throughout the manufacturing process. An anti-
static management system has been implemented. Our principle is “not to produce,   deliver   and   accept   defective products”. 
 
We  control  and  manage  product  reliability  across  the  entire  product  life-cycle,  including  the  project  definition,  research 
and development, production and  maintenance  stages.  Reliability is integrated into the planning of research and development 
and quality control. By simulating and analyzing product malfunctions, we can identify deficiencies and continuously improve the 
reliability of relevant standardized modules. Most instrument calibration processes are carried out in our own measuring room or 
by experienced external measuring institutions.  In  order  to  understand  and  ensure  the  stability  of  our  instruments,  
inspections  and  scientific  analysis  with  MSA  tools  are  conducted  regularly. 
 
Safe   products 
Our  products  comply  with  the  local  safety  standards  for  every  market  we  ship  to.  This  includes  CE  for  Europe,  FCC  for   
the  US  and  CCC  Mark  for  China.   TCL   Communication   has   rigid   limits   for   the   surface   temperature   of   phones   and   
conducts   phone   surface temperature tests under scenarios such as mobile calling, surfing  the  Internet,  playing  videos,  running  
gaming  applications, taking   photos   and  charging.  
 
To make sure our products conform to environment requirements, we observe REACH, RoHS and Halogen-Free requirements.     
Our manufacturing arm carefully monitors  incoming  raw  materials  and  requires  our  suppliers  to  declare  their  compliance  
with  RoHS  Directive  and  Halogen-Free.  Tests  are  arranged  for  REACH,  RoHS  and  Halogen-Free  compliance  of  our  products 
 
12

05504_E01_ESG_4C.indd  13 
08/06/2017 20:05:06 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
with  a  third  party  certified  by  the  China  National  Accreditation  Service.  In  2017,  all  products  shipped  to  Europe  met 
the  RoHS  requirement  Directive  and  REACH  Regulations.  Certain  halogen-containing  substances,  such  as  PolyVinyl  Chloride 
(PVC) and Brominated Flame Retardant  (BFR),  have  been  known  for  their  potential  health  risks.  Some of our products are free 
from these substances. Our packaging and any paper manuals are printed with non-petroleum  based  ink,  which  is  considered  to  
be  of  lower  health  and  environmental  risk  when  accidently  inhaled  or  disposed  of. 
 
Our products emit radio waves. They are designed and manufactured to comply with the radiofrequency exposure thresholds  
recommended  by  the  International  Commission  on  Non-Ionising  Radiation  Protection  and  by  the  Council  of  the European  
Union. 
 
PRODUCT   ENVIRONMENTAL STEWARDSHIP 
Communicating   environmental   performance   of products 
As we design and manufacture our products and respective packaging, we aim to minimize their impact on the environment.         
To us,  our  products  may  be  impactful  as  energy  is  consumed  and  raw  materials  are  extracted,  and  harmful  substances  
may be released throughout their life-cycles. The environmental performance of all our products are evaluated through our eco-
rating system, which is designed based on customers’ requirements, the European regulations and end users’ expectations. 
Common evaluation criteria of these eco-rating systems  include  selection  of  raw  materials,  environmental  footprint during the 
manufacturing stage,  and  selection  of  packaging  materials,  energy  efficiency  and  recyclability.  Eco-  ratings  for  all  of  our  
products  are  made  available  to  customers  on  request. 
 
Energy   efficiency   of phones 
Our products are designed to achieve outstanding energy efficiency. For  example,  the  AC-DC  conversion  efficiency  for our  
chargers  is  improved  to  reduce  energy  loss.  From 2016,  chargers  which  are  accessary  of  our  products  shipped  to  EU and 
NA reached Energy Efficiency Level  VI  determined  by  the  US  Department  of  Energy.  The  energy  efficiency  of  our  products  
has  also  met  the  California  Energy  Commission’s  requirement,  where  only  compliant  products  can  be  sold according  to  the  
State   Law. 
 
Battery design 
Unwanted phones impact the natural environment as they are disposed of. Electronic waste often contains toxic substances         
and shall be treated properly.  Therefore,  we  design  to  limit  the  levels  of  mercury,  lead  and  cadmium  in  our  batteries.  They  
are  at  safe  levels  and  have  met  the  Battery  Directive  requirement. 
 
Packaging 
TCL  Communication  is  aware  of  the  impact  of  disposal  of  packaging,  given  the  quantity  of  products  and  the  vast  number of 
markets  we  reach.  Our  products  are  mainly  packed  in  a  carton  commercial-unit  (hereinafter  ‘CU’)  box,  cavity  trays  made  
of  paper  or  plastic  and  plastic  bags.  Our  products  are  designed  to  limit  the  use  of  packaging  materials  and    promote  the  
use  of  sustainable materials. 
 
Our CU boxes  have  been  reduced  in  density  while  still  maintaining  the  same  strength.  The  weight  and  volume  of  the  
boxes have been reduced up to 16%, which  helps  to  enhance  goods  transport  efficiency.    
 
 
. 
1 
According  to  the  latest  figure  published  by  the  UK  Government,  the  carbon  footprint  of  disposal  of  1  tonne  of  paper  to  landfills is  
approximately  314kg  CO2-e. 
 
13

05504_E01_ESG_4C.indd  14 
08/06/2017 20:05:11 
 
 
 
 
 
 
Our products 
 
In 2017, we decided to use light air pallet with the weight of 3kg during delivery instead of wooden pallet or box, which weighs 15 
to 24kg. The air pallet is made of EPS and non-toxic PET polyester film, which made it much lighter than other pallet like wooden 
pallet. First we started to use the air pallet in US early 2017, then Europe and by the end of 2017, we have finished the switch in 
Ireland, Netherlands in Europe and UAE, KSA in Middle East. This has greatly helped in improving transport efficiency and reducing 
energy.  
 
 
2017 Quantity of 
packaging materials used 
 
 
CU BOXES 
4,770 
(tonnes) 
 
 
PAPER 
120 
(tonnes) 
 
 
PLASTICS 
988 
(tonnes) 
 
 
 
 
 
 
 
Reducing the packaging  for  
Alcatel  POP4 mobile  phone 
 
 
 
 
 
. 
 
 
 
 
 
 
 
 
 
 
 
 
 
14 
As  compared  to  the  predecessor   model   POP3,   the   packaging material  
used for POP4 models has been reduced. The surface area per  box  was  
680cm2  for POP3   and   was   516cm2   for   POP4.   40   tonnes   of   paper   has   
been   avoided   by reducing  the  size  of  CU  boxes.  Using  smaller  CU  boxes  
and  avoiding  the  use  of plastic trays for  POP4  reduce  transport  costs  and  
carbon  emissions.   
POP4 
POP3

05504_E01_ESG_4C.indd  15 
08/06/2017 20:05:12 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
Our products are made of 
 
 
                                                                                         
 
Alcatel partners with local recyclers in various locations. In Europe, in compliance with the WEEE Directive, Battery Directive   and   
Packaging   Directive,   TCL   Communication   has   set   up   mechanisms   for   collecting   obsolete   handsets,   post- consumer   
packaging   and batteries. 
 
In  2017,  we  have  collected  obsolete  handsets,  packaging  materials  and  batteries  in  following  quantities: 
 
Obsolete   handsets 
Country 
Quantity   collected (tons) 
Spain 
206.6 
Italy 
201.4 
France   and   overseas  France 
133.7 
Germany 
47.9 
Netherlands 
45.9 
Total 
635.4 
 
Batteries 
Country 
Quantity   collected (tons) 
Spain 
34 
Italy 
36 
France   and   overseas  France 
23 
Germany 
Netherlands 
10 
7 
Total 
110 
15   
Phone recycling 
 
 
In 
compliance 
with 
the 
Waste 
Electrical and Electronic Equipment 
Directive of the European Union, on  
average, 
86.7% of the materials 
used in our products are 
recyclable

05504_E01_ESG_4C.indd  16 
08/06/2017 20:05:13 
 
 
 
 
 
 
 
Our products 
 
 
 
 
Packaging  materials 
Country 
Quantity   collected (tons) 
Spain 
65.5 
France   and   overseas  France 
57 
Germany 
32.2 
Austria 
Netherlands 
10.3 
14 
Total 
179 
 
In Australia, we  partner  with  MobileMuster,  the  official  product  stewardship  program  of  mobile  phone  industry.  Through 
this partnership, we are committed  to  ensure  obsolete  mobiles  and  accessories  are  recycled  responsibly  instead  of  being  
sold for reuse  or  end  up  in  landfills.  In-box  prepaid  satchels  are  provided  to  end  users,  who  can  mail  the  obsolete  
handsets  for  free  to  MobileMuster  for  handling. Furthermore, we’re also involved in a  commercial recycle program in parallel 
to Mobile Muster. It’s a government regulated program to ensure Operators/Distributors who have second grade product are 
removed from Australian market in an environmentally friendly way.  Our recycler partner is e-cycle. 
 
 
 
 
Once the obsolete phones are collected, they are dismantled and sorted into batteries, printed circuit boards, handsets, 
chargers/accessories, plastics, metals  and  cardboard  packaging.  Materials recovered from  the  parts  are  as  follows:  
Parts 
Materials   recovered 
Lithium  ion  and  nickel  metal  hydride batteries 
Cobalt,  lithium  and  nickel 
Nickel   cadmium  batteries 
Nickel,  cadmium  and  copper 
Circuit  boards 
Gold,   silver,   copper   and  lead 
Plastic casing 
Plastic  pallets 
Copper  wiring 
Copper 
Other  accessories 
Plastics,  ferrous  metal  and  non-ferrous metal 
Packaging 
Plastics   and  paper 
 
16
In-Box 
Prepaid 
Satchel

05504_E01_ESG_4C.indd  17 
08/06/2017 20:05:13 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
CUSTOMER CARE 
Global   product   maintenance network 
Providing  accessible  maintenance  solutions  to  customers  creates  confidence  in  our  products.  We  make  sure  all  users  of   
our  products  can  access  self-help  solutions  or  our  global  customer  care  services.  Our  hotline  service  is  accessible  from      
all  over  the  world  and  operates  with  more  than  20  languages.  We have 279 repair centres globally.  Our phones and 
accessories are guaranteed based on local regulations.  Call  centres  and  our  global  repair   centre   network   are  available in  
countries  and  regions  where  products  are  shipped.  Where  the  repair  centres  are  operated  by  business  partners,  their  
performances  are  monitored  closely. 
 
Global Repair Network
 
 
North America 
Repair Centers: 4 
 
Latin America 
Repair Centers: 51 
Collection points: 1,045 
Service points: 1,055 
Middle East and Africa                                              
 
 
 
 
Europe 
Repair Centers: 170 
 
 
China 
Repair Centers: 2 
Collection points: 116 
Service points: 358 
 
 
 
Our  customer  servicing  performance  indicators  are  determined  based  on  TL9000  Standards2.  We  are  currently  exploring 
opportunities  to  improve  our  performance  on  responding  to  problem  reports  on time: 
 
Indicators 
Smart  phones 
Feature  phones 
2017 
Target 
2017 
Actual 
Target 
achieved? 
2017 
Target 
2017 
Actual 
Target 
achieved? 
Number  of  problem  reports  –  critical 
 
<1.68 
0.66 

<0.036 
0.125 
 ○
Number  of  problem  reports  –  major 
<3.37 
1.73 
 
<1.97 
1.08 

Number  of  problem  reports  – minor 
<14.6 
0.67 

<1.14 
0.33 
 
Percentage  of  major  problem  reports 
closed  on  time 
 
>91.9% 
55.1% 
○ 
>94.4% 
82.41% 
○ 
Percentage  of  minor  problem  reports  closed 
on time 
 
>99.3% 
100% 
○ 
>96.4% 
100% 
 
Percentage  of  overdue  major  problem  reports 
that  were fixed 
 
>88.6% 
18.7% 
○ 
>82.2% 
15.6% 
○ 
Percentage  of  overdue  minor  problem reports 
that  were fixed 
 
>97.7% 
100% 

=100% 
100% 

 
2 
The names of indicators were revised for easier comprehension.  They are originally referred as “Number of problem reports (NPR)”, “Fix 
Response Time (FRT)” and “Overdue Fix Response (OFR)”. For the derivation of the indicators, please refer to www.tl9000.org 
 
 
 
17 
Repair Centers: 31 
Repair Centers: 21 
Collection points: 224 
Service points: 64

05504_E01_ESG_4C.indd  18 
08/06/2017 20:05:14 
 
 
 
 
 
 
Our products 
 
Protection   of   customer privacy 
Under  many  circumstances  TCL  Communication  or  Alcatel  collects  customers’  personal  information.  When customers create an 
account on our website or purchase our products online, the information including name, contact details, payment card information 
and identification document numbers is collected.  Customer  information  may  be  shared  with  a  third  party if  the  use  of  personal  
information  is  necessary  for  provision  of  services  to  customers.  Customer data, such as photos and contacts, can be stored on 
our server when they use our cloud service.  TCL Communication employs technical and organization security measures to prevent 
personal information from loss and unauthorized access, copying, use, modification or   disclosure.   Customer   information   is   
protected   during   transmission   by   Secure   Sockets   Layer   software,   which   encrypts information customer input. A team is  
dedicated  to  keeping  customer  information  secure  and  testing  for  vulnerabilities.  When a customer account is deleted, the 
respective personal information will also be permanently deleted.  For  details,  please  refer  to  our  Privacy  Policy  available  on  
our  website.  
 
As  part  of  our  commitment  to  protecting  customer  privacy,  TCL  Communication  is  implementing  an  Information  Security 
Management  System  which  is  anticipated  to  be  certified  to  ISO/IEC  27001:2013  standard  by  the  end  of  2019.  Our         
focus of the vulnerability management is one of our focuses in managing information security.  We are conscious in protecting the 
private information from cyber-attacks. On the other hand, Terminal Information Security is what we put emphasize on for product 
development. We invest in device security, security data management, notification on security related incidents and non-technical 
security. Due to very dynamic environment, new trends and technologies, TCL Communication  is  committed  to  respond  
proactively  to  these  new  changes  of  information  security  and  customer  privacy, and  follow  trends  and  developments  in  the  
security  on  the market. As our products will also sold to Europe, we also comply with the EU General Data Protection Regulation 
(GDPR).  
 
 
DO 
YOU KNOW 
? 
 
 
 
 
 
 
 
18 
   
 
WHAT ARE PRIVATE DATA? 
• 
The principles of data protection should apply to any information concerning an identified 
 or identifiable natural person. 
• 
The direct and indirect data are under the scope of the GDPR regulation.  
• 
The GDPR is not only about USER’s data, it’s also included the management of the personal  
data of employees and professional contacts. Including the collect, reception, record,  
organization, conservation, adaptation, modification, extraction, consultation, 
communication, publishing, transfer, encryption, destruction of the data. 
 
Direct Data                                   Indirect Data                          Anonymous Data      
Name, Surname, 
Address, email, 
biometrics data…..          
NIR, social 
security number…    
Statistic data                     
IP Address, IMEI, 
ID code for 
computers,…

05504_E01_ESG_4C.indd  19 
08/06/2017 20:05:14 
 
 
 
 
OUR 
SUPPLY 
CHAIN

Our supply chain 
 
TCL Communication is committed to promoting responsible operation of the global electronics supply chain with 
our influence as a buyer. Integrating our sustainability standards into our procurement practices also helps us to 
preserve our reputation. We do our best to ensure our suppliers meet desirable environmental and social 
standards, and to link supplier’s sustainability performance with their business and support. As of 31 December 
2017, we had 346 tier 1 suppliers that supply raw materials or parts for our manufactured goods. 98% of 
these suppliers are based in Greater China. The rest are based in Korea, Japan, North America and Europe. Our 
supply chain, like any other electronics consumer goods manufacturer, is complex and has many tiers. Our 
supplier audit program focuses on enhancing the environmental and social performance of our tier 1 
suppliers, and indirectly drives responsible behavior of their suppliers. 
SUPPLIER AUDIT PROGRAM 
Requirement   to suppliers 
Meeting international recognised environmental and social responsibility standards is fundamental to selection of suppliers. 
Suppliers  are  required  to  follow  the Responsible Business Alliance (RBA, previous named EICC)   Code  of  Conduct,  and  comply  
with application laws and regulations. Our audit program reviews  eight  performance  aspects  of  our  suppliers,  including  labor  
rights, health and safety,  environment,  business  ethics,  supply  chain  security,  conflict  minerals,  greenhouse  gas  emissions  
and overall management systems. The supply chain management team has the  right  to  veto  engagement  of  a  particular  
supplier if its sustainability performance  is  not  up  to  the  desired  standard.  We  do  our  part  to  ensure  our  supply  chain  
meets the respective supplier codes of  a  number  of  our  key  customers,  who  are  also  committed  to  creating  an  ethical  
supply   chain. 
 
All our suppliers are also required to sign our  corporate  social  responsibility  agreement,  RoHS  Declaration  of  Compliance,  
ozone depletion substance declaration, conflict mineral statement, Declaration of Compliance  of  Packaging  Directives  and  
security agreement.  
 
In order to ensure the company's sustainable and healthy development, clear development obstacles, resolutely oppose corruption, 
resolutely rectify the business management activities in violation of business ethics and market rules and the impact of fair 
competition in unfair transactions, , In 2017, we signed the integrity agreement with our stakeholders, including but not limited to 
materials and equipment suppliers, service providers, construction side, lessee, distributors, agents and so on. The agreement 
clearly regulated the conduct code during business activities, violating which may lead to fine or even terminate cooperation.  
 
Declaration   document 
Supplier   declares  to 
Corporate   Social   Responsibility   agreement 
• 
Comply with labor,  occupational  health  and  safety,  and  
environmental regulations 
• 
Avoid  the  use  of  child  and  forced  labor 
• 
Provide reasonable remuneration, promotion, dismissal and retirement 
arrangements 
• 
Limit working hours to the statutory level and arrange rest days. All 
overtime  work  must  be  performed  on  a  voluntary basis 
• 
Secure  freedom  of  association  and  right  to  collective  bargaining 
• 
Maintain  safety  in  the  workplace  and   dormitories 
• 
Not  engage  in  corruption 
• 
Regularly evaluate if they are compliant with the above requirements 
20

TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
Declaration  document 
Supplier   declares  to 
 
 
RoHS   Declaration of Compliance 
• 
Deliver products where all materials are compliant with requirements 
stated in  the  RoHS  Directive  (2011/65/EU,  2002/95/EC) 
• 
Deliver packaging materials that are compliant with the requirement set  
out  in  the  Packaging  Directive  (94/62/EC) 
• 
Deliver battery products that are compliant with the requirement set out  
in  the  Battery  Directive  (2006/66/EC) 
 
Environment Agreement 
• 
Agree to abide by the Management Standard for Environment-related 
Substances  of  TCL  Communication,  which  includes  compliance  with 
the RoHS, Packaging and Battery Directives, REACH requirement, 
halogen-free requirement, conflict mineral requirement and requirement 
on  limited  use  of  other  specific  hazardous  substances 
 
ODS Declaration of Conformity 
• 
Prohibit the use of CFCs, HCFCs, Halons, methyl bromide, HBFCs, 
Methyl chloroform, carbon tetrachloride and bromochloromethane 
 
 
Conflict Mineral Statement 
• 
Prohibit  use  of  conflict minerals 
 
 
Security  Agreement 
• 
Agree  to  follow  the  security  arrangements  of  TCL  Communication’s 
operational  sites  during  visits 
 
Supplier   sustainability   risk   management process 
Our  supplier  audit  program  is  led  by  the  Quality  Management  Systems  Department,  which  also  initiates  and  performs on-site  
audits.  The  Global  Sourcing  team  and  the  Supplier  Quality  Assurance  Department  are  also  involved  in  the  annual audit  
planning,  where  the  latter  supports  on-site  audits  and  focuses  on  coordinating  corrective  actions. 
 
Following  the  Responsible Business Alliance (RBA, previous named EICC) audit  practices,  all  new  suppliers  are  required  to  
complete  a self-assessment  form  on  their  sustainability  performance  with  supporting  documents. TCL Communication will set 
up Audit plan by yearly according to suppliers feedback.  In 2017, we included 14 suppliers in our on-site audit program based on 
trade volume. We have also included equality between men and women and modern slavery system in our audit scope. The scope 
of on-site audits depends on the risk level evaluated through self-assessments.  
 
 
The audits cover 8 main areas 
 
 
 
Management 
system 
 
Labor 
rights 
 
Business 
ethics 
 
Health 
and 
safety 
 
Environment 
management 
 
Site 
security 
 
Use 
of conflict 
minerals 
 
Greenhouse 
gas 
emissions 
 
21

05504_E01_ESG_4C.indd  22 
08/06/2017 20:05:15 
 
 
 
 
Our supply chain 
 
 
Audit activities include but are not limited to management interviews, staff interviews, documentation review, on-site inspection 
and conclusion meetings. Suppliers who are not compliant with our requirements shall submit corrective action plans. The 
relationship with  any  suppliers  will  be  terminated  when  they  are  found  to  have  employed  child  labor, forced labor,  or  are 
not  able  to  fulfill  corrective  action  plans  in  a  predefined  timeframe. 
 
As part of the auditing activity, to  help  our  suppliers  to  improve  their  sustainability  performance,  TCL  Communication  
provides guidance on root cause analysis, devising corrective  and  preventive  actions  for  suppliers.  In addition, we offer training 
programs to suppliers on our sustainability requirements.  In  2017,  new  requirements  were  introduced  to  our  suppliers  which  
are  communicated  in  the  form  of  training  materials  and  are  circulated  in  the  supplier  quarterly  meeting   or  1–2  months  
before  on-site audits.  Any clarifications required are made by phone or email. 
 
Supplier audit in 2017  
 
Finished 14 suppliers CSR audit, average score is 84.45. 285 findings for 14 suppliers and the  
close rate is 84%. All red light findings are closed. We will continue the audit work in 2018 and  
looking for improvement. 
     
 
 
Top 10 findings for 14 suppliers 
22 
14 Findings
5%
137 
Findings
48%
134 
Findings
47%
Audit Findings category for 14 suppliers 
in 2017
Red light:
score 0-1
Orange light:
score 1-2
Yellow light:
score 3-4
45 Open 
Findings
16%
240 
Closed 
Findings
84%
Findings closed rate in 2017 
Open
Findings
Closed
Findings
12
12
11
11
10
9
9
8
7
7
0
2
4
6
8
10
12
14Fire safetyMaxium working hoursChemical managementConflict mineral…CSR management systemManagement of first aid…On-site seurity…young worker managementEnvironment & energy…Recuitment management

TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
CONFLICT MINERALS 
TCL  Communication  forbids  the  use  of  raw  materials  or  parts  that  contain  tantalum,  tin,  tungsten  and  gold  extracted  from 
conflict zones (collectively named as ’conflict minerals’), and requires our suppliers to provide support that proves their products  
are  free  from  conflict  minerals.  Our  conflict  mineral  statement,  signed  in  2013,  is  available  on  TCL  Communication and  
Alcatel’s  website.  70%  suppliers  have  endorsed  our  Conflict  Mineral  Statement,  and  the  rest  of  the  suppliers  have 
provided qualified conflict mineral  reports.  For  suppliers  that  fail  to  provide  qualified  conflict  mineral  reports,  their  rating  
will  be  lowered  accordingly  and  they  will  not  be  allowed  to  supply  materials  for  products  shipped  to  key  markets  and   
key customers. For our programs in 2017, we asked our supplier to provide the conflict mineral report on each program, overall, 70% 
suppliers provided the report in 2017. We will continue the report gathering in the following years 
 
   
 
 
 
DO 
YOU KNOW 
? 
 
 
 
 
 
 
 
 
GROWING WITH SUPPLIERS 
As we identify any sustainability risks of our suppliers and call for corrective actions,  our  approach  is  to  collaborate  with  
suppliers to  explore  solutions,  instead  of  requesting  change  without  guidance.  Suppliers  are  also  our  technical  partners,  
who help us to realize implementation of new technologies. Meetings with  suppliers  are  held  every  month  to  maintain  a  
smooth  dialogue  and  facilitate  mutual  inspiration. 
 
In 2017, we did satisfaction survey among our suppliers by questionnaire, which focus on social responsibility cooperation and 
business cooperation.   The top3 satisfaction were uncorrupted for our stuff with score of 4.83, professional attitude with score of 
4.8, information communication with score of 4.79. Full score is 5. Our  efforts  in  anti-corruption  and  communication  with  
suppliers  are  well  regarded.  Suppliers showed concern to how we support our business growth.  This  is  becoming  a  key  area  
that  we  are  working  on  in  supply  chain  management. 
23 
<60%
25%
>60%
15%
>70%
30%
>80%
30%
SUPPLIER PERFORMANCE ON CONFLICT MINERAL
Received percentage from all relevant suppliers
 
Conflict   minerals 
 
Defined by the US Secretary of State, conflict minerals are cassiterite (tin ore), columbite-tantalite 
(tantalum ore), gold and wolframite  (tungsten  ore)  mined  in  the  Democratic  Republic  of  the  
Congo  (DRC)  and  adjoining  countries.  Armed  groups  engaged  in  mining   operations   in   this 
region are believed to  subject  workers  and  indigenous  people  to  serious  human  rights  abuses  
and are using proceeds from the sale of conflict  minerals  to  finance  regional  conflicts.  
Manufacturers of electronic products are major consumers of these minerals.  As  a  responsible  
brand, TCL Communication has dedicated significant efforts to eliminating any direct or  indirect 
support  across  its  supply  chain  for  such  human  rights  abuses.

05504_E01_ESG_4C.indd  24 
08/06/2017 20:05:17 
 
 
 
 
 
 
 
 
 
 
 
 
STRIVING 
FOR GREEN 
OPERATION

05504_E01_ESG_4C.indd  25 
08/06/2017 20:05:18 
 
 
 
 
 
Our operational sites 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
Our global factory, which has a capacity of 120 million units per year, is located in Huizhou, China. The factory 
is one of the largest of its kind in China. We have our own R&D centers located around the world. We 
are responsible for managing our environmental footprint during our production process, and for the health 
and safety of the more than 7,100 employees who work at our sites. 
ENVIRONMENTAL PROTECTION 
The  major  activity  of  our  Global  Manufacturing  Centre  (GMC)  is  assembling  electronic  products.  Electricity is our major 
source of energy. Waste generated is mostly non-hazardous by quantity. Air pollutants and sewage are emitted at a non-significant 
level.  We  observe  and  comply  with  the  applicable  environmental  regulations  of  China.  In  2017,  we  were   not  subject  to  
any  fines  due  to  violation  of  environmental regulations. 
 
Conserving    resources 
 
 
 
 
 
 
 
TTCL Communication has made 
investments to enhance energy efficiency. 
We installed all LED light fixtures at 
Shenzhen Xili Buildings. LED light fixtures 
operate at low wattage with high 
efficiency and a long lifetime. Assuming a 
daily use of 12 hours, the LED lights can 
achieve annual energy savings of over 280 
MWh. We have also adopted a solar-
powered hot water system for dormitories 
at GMC. Almost 50% of the energy 
consumed for dormitory water heating can 
be saved. Quantity of transformers is 
decreased from 8 to 5 which saved 
4800KVA per month. 
 
 
 
Lighting and air-conditioning 
zones are designated in our offices. 
Each department has its own switches to 
control lights and ventilation in working 
areas, and is responsible for turning them 
off when they are not in use. We 
emphasise the responsibility of meeting 
room users and facility managers to 
switch off unused lights and 
air-conditioning. 
 
The room temperature 
is fixed at26° 
 
 
 
 
 
 
25% 
 
Using water-saving toilets. Reducing the 
water pressure and water output of 
hand washing faucet
 
 
 
25 
Wastewater as a by-product 
of drinking water purification used to 
be 
discharged 
through 
municipal 
sewerage. 
Such 
wastewater 
accounted for around 25% of the total 
incoming municipal water.

Our operational sites 
 
 
 
 
 
 
Green House Gas Emission  (tons CO2-e)3 
2017 
Scope  1  (Direct  emissions  from  company  vehicles,  refrigerants  and  labor  activities) 
2428 
Scope  2  (Indirect  emissions  associated  with  purchased  electricity) 
31,470 
Total  (Scope  1  and  scope  2  only) 
33,898 
Carbon  footprint  per  product  shipped  (kg  CO2-e/item)  
0.51 
 
Energy consumption4 
2017 
Direct  consumption  of  unleaded  petrol (L) 
132,557 
Direct  consumption  of  diesel (L)5 
304,052 
Direct  consumption  of  natural  gas  at  canteen  of  GMC  (m3) 
127,801 
Direct  electricity  consumption  (MWh) 
33,582 
Total  energy  consumption  (MWh) 
37,591 
Energy  consumption  per  product  shipped  (kWh/item)  
0.57 
 
Water   consumption  (m3)6 
2017 
Water  consumed  at  GMC 
148,264 
Water  consumed  at  other  operational  sites 
54,956 
Total  water consumption 
203,220 
 
Waste   management 
Hazardous waste is property stored at a designated storage facility far from  our  operational  site.  A  qualified  third  party,  
Huizhou TCL Environmental  Technology  Limited,  collects  and  treats  the  waste  twice  per  month.  All  hazardous  waste  
shipping  records  are  available  to  the  government  and  the  general  public.  We  also  generate  liquid  hazardous  waste     
during laboratory testing but at an  insignificant  amount.  Where  cleaning  agents  are  strongly  acidic,  open-mouth  plastic  
buckets which were used for liquid storage have been replaced by acid-proof buckets with the volume  doubled.  This  has  
enhanced  the  safety  of  waste  liquid treatment. 
 
The  majority  of  the  non-hazardous  waste  generated  from  the  Global  Manufacturing  Centre  is  unwanted  packaging  which 
consists of paper  and  plastics.  All  unwanted  carton  boxes  are  sent  for  recycling.  Plastic  waste  is  segregated.  Plastic  
materials  that  are  of  market  value  will  be  sold  to  recyclers,  and  the  rest  is  transferred  to  waste  transfer stations.  
 
Our  canteen  at  Huizhou  Global  Manufacturing  Centre  generates  500kg food  waste  per  day.  This  food  waste  is delivered  to  
swine  farms  for  swine-feeding  by  a  qualified  third  party.  TCL  Communication  has  tracked  the  destinations  of the  food  waste  
and  confirmed  that  all  of  it  is  used  as  swine  feed  instead  of  for  illegal  purposes. 
 
3 
The  boundary  of  the  carbon  footprint  figure  stated  covers  our  operations  in  China  and  Europe.  Product  shipped 
refers  to  all  types  of  products  except  products  for  fixed  line. 
4 
Unless  otherwise  specified,  the  boundary  of  the  energy  consumption  figure  stated  covers  our  operations  in  China 
and  Europe.  Product  shipped  refers  to  all  types  of  products  except  products  for  fixed  line. 
5 
Please  note  that  this  figure  includes  direct  consumption  of  diesel  by  our  operations  in  China  only. 
6 
The  boundary  of  the  water  consumption  figure  stated  covers  our  operations  in  China  only. 
26

05504_E01_ESG_4C.indd  27 
08/06/2017 20:05:20 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
Waste 
2017 
Quantity  of  hazardous  waste  disposed  (tons) 
4.9 
Quantity  of  non-hazardous  waste  sold  for  recycling  (tons)  (GMC only) 
Paper (tons) 
1,334 
Plastics (tons) 
2,971 
Ferrous metal (tons) 
62 
Non-ferrous  metal  (tons) 
2 
Electric  wires  (kg) 
256 
 
 
HEALTH AND SAFETY 
The safety of employees and security of our assets are our priorities. In our testing laboratories, we have testing procedures             
to  protect  our  employees  against  extreme  temperatures  and  acidity,  inhalation  of  particulates  and  mechanical  injuries. 
 
 
 
Our production lines are equipped with foot cushions   
to relieve the pain from standing  for  too  long.  
Benches have also been installed  so  that  workers  on 
the  production  lines  can  take  a  break. 
 
We provide our employees with clean restrooms and 
access to drinking water. Our dormitories are kept 
hygienic and safe to live in. Medical  support  by 
qualified   medical   specialists   is   available on-site. 
 
 
 
 
 
 
 
27

05504_E01_ESG_4C.indd  28 
08/06/2017 20:05:20 
 
 
 
 
 
 
Our operational sites 
 
 
 
Our employees are required to observe and follow our safety requirements at work, wear appropriate personal protective 
equipment and require their peers to do  so.  All  employees  are  granted  the  right  to  call  for  suspension  of  operation,  or  
refuse  to  work  due  to  health  and  safety  concerns.  Training  is  essential  to  help  employees  identify  and  mitigate  health   
and  safety  hazards  at  work  and  respond  to  and  help  others  in  an  emergency.  Safety  training  is  provided  to  employees     
at different ranks, including new recruits, those performing special duties, team leaders, safety professionals and middle 
management and above. Specific safety training is provided  to  employees  assigned  to  new  duties  or  returning  from  a  long-
term  absence.  Apart  from  formal  training,  we  have  organized  safety  awareness  activities  for  employees  throughout the  
year.  Drills  are  arranged  for  cases  of  fire,  chemical   leakage,   nitrogen   leakage,   gas   leakage,   elevator   problems, natural   
hazards   and   food  poisoning. 
 
For  mental  health  support,  we  have  implemented  an  Employee  Assistance  Program  since  2014.  Mental  health  talks  and   
an employee support  hotline  are  arranged  in  collaboration  with  an  external  party.  Part-time counselors  are  employed  in  our  
GMC.  Psychological talks and assessments are delivered to new recruits. 
 
Safety   indicators7 
2017 
2016 
2015 
Number   of  casualties 
0 
0 
0 
Lost  Time  Injury  Frequency  Rate8 
0.50 
0.46 
0.42 
Lost  Time  Rate9 
23.3 
19.0 
34.6 
 
 
 
 
 
 
We arranged free health examination for employees in 2017, and have different examination programs specially designed 
for male and female so as to achieve better effect. For those in need, they can also choose to pay to have certain 
programs. For example, we have different programs for married and unmarried women for them to choose. 
 
 
 
7 
For 2014 and 2015, the boundary of the safety indicators stated covers the GMC only (47% of the total workforce). 
From 2016, the indicator stated covers our operations in China and Europe (95% of the total workforce). We are 
expanding our reporting boundary of safety indicators to cover all operations. 
8 
Lost  Time  Injury  Frequency  Rate  =  (Number  of  lost  time  injuries  x  1,000,000)/(Total  hours  worked  in  the  accounting 
period) 
9 
Lost  Time  Rate  =  (Number  of  lost  hours  due  to  injuries  x  1,000,000)/(Total  hours  worked  in  the  accounting  period) 
28 
Health Examination

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.29  (48)     Cre8  (852)  3693  2600 
 
 
 
 
 
 
 
 
 
 
OUR 
PEOPLE

05504_E01_ESG_4C.indd  30 
08/06/2017 20:05:23 
 
 
 
 
Our people 
 
TCL Communication is grateful to the more than 7100 employees who have devoted themselves to our vision 
as a creative and respectable business. As their employer, we are committed to our responsibility for the 
prosperity of over 11,000 families. This includes not only offering employees fair wages and benefits, but also 
enriching their lives through training and leisure activities, and keeping them safe at work. Providing a desirable 
working environment is also a key part of our strategy. 
 
Number   of   employees   of   TCL Communication10 
 
Retaining our talented and skilled employees is how we maintain an energetic team that drives innovation and produces 
high quality products. 
 
As  of  December 31 
2017 
2016 
Total 
7,345 
11,638 
Breakdown  by  gender 
Male 
3,051 
7,168 
Female 
4,294 
4,470 
Breakdown   by grade 
Management grade 
591 
1,009 
Professional  grade 
3,944 
5,840 
Operational  grade 
2,795 
4,789 
Temporary staff 
0 
0 
 
 
  
Age   distribution   of   TCL   Communication employees11 
 
 
 
10 
Figures  reported  exclude  number  of  employees  based  in  North  America.  The  number  of  employees  based  in  North 
America  is  around  1–2%  of  our  total  workforce. 
11 
Figures  reported  exclude  the  APAC  team,  which  accounts  for  less  than  1%  of  the  total  workforce. 
 
30 
28%
33%
22%
10%
4%
3%
≤ 25
25＜
≤ 30
30＜
≤ 35
35＜
≤ 40
40＜
≤ 45
45＜

05504_E01_ESG_4C.indd  31 
08/06/2017 20:05:23 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
DESIRABLE  WORKING CONDITIONS 
TCL  Communication  protects  the  rights  of  employees,  and  offers  a  desirable  living  and  working  environment.  We  strictly 
follow local labour regulations where we operate, and follow  international  labour  standards.  Our  requirement  to  upholding 
labour rights extends to our suppliers. Our Employment Management Procedures ensure the  company  will  not  employ  any 
persons  who  are  aged  below  16.  Should  any  child  labour  be  identified,  it  is  our  policy  to  terminate  employment,  and   
offer  support  to  his  or  her  education,  until  he  or  she  reaches  16  years  old.  For employees who are aged between 18 and 16 
years, we limit their working hours to 8 hours per day. They are forbidden from working at night, and cannot take duties with 
considerable safety risks. To make sure our employees all reach the lawful age, we have strict age verification process. Despite the 
interviewer’s interview and ID card check, we also have an interview system which can read the ID number and tell if he reached 
the regulated age or not. If not, his information cannot enter our personal system and he won’t be employed. 
 
Our company does not engage in or support the employment of any persons who are forced to work due to debt bondage  or  
exploitative  contracts.  Any  labour  who  are  victims  of  human  trafficking  are  not  engaged.  Collection of deposits or confiscation 
of identity documents from employees is  not  allowed.  Our  employees  are  in  a  transparent  contract  relationship  with  us  on  
a  fair  and  voluntary  basis. 
 
Our employment management policy is regularly reviewed, in order to ensure it  follows  the  latest  international  labour  
standards,  and  meet  the  expectations  of  our  customers  and other stakeholders. Besides, suggested by our customers, to 
support  the United Nation’s He For She program, which aims to realize gender equality, we added this requirement in our supplier 
audit to deliver the gender equality propose to our suppliers.  
 
Our  Attendance,  Mobility,  Leave  and  Overtime-work  Management  Procedures  ensure  our  compliance  with  the  applicable 
local  regulations  on  working  hours  and  rest  periods.  Our  employees,  regardless  of  job  nature,  work  8  hours  a  day  and 
40  hours  a  week.  Overtime  work  is  performed  on  a  voluntary  basis,  and  is  restricted  to  3  hours  a  day,  12  hours  a 
week and 36 hours a month. Payment for overtime work is offered following regulatory requirement. Upon fair negotiation 
between the union and the company, working hours can be modified for a short period of time. Based on applicable labour  
regulations,  all  employees  are  entitled  to  enjoy  statutory,  annual,  maternity/paternity,  sick  and  other  compassionate leave.  
A  one-day  break  is  mandatory  after  working  for  six  consecutive  days. 
 
Our wage level meets the local minimum wage requirements and follows the market rate. Remuneration for employees  is 
composed  of  base  salary,  performance  bonus,  skill  bonus  and  disciplinary  bonus.  Remuneration  for  employees  at  the   
same rank may differ  due  to  their  performance.  Other  benefits  include  social,  medical  and  business  travel  insurance,  
housing  funds  and  various  subsidies. 
 
Protecting the health and safety  of  our  employees  at  work  and  in  our  dormitories  is  our  priority.  We  identify  safety  
hazards, offer  protective  equipment  and  have  established  an  emergency  response  mechanism.  Please  refer  to  the  chapter 
of  “Health  and  Safety”  for  details. 
 
We strictly conform to all laws and regulations  regarding  protection  to  women.  For  example,  we  offer  one-hour  lactation 
leave every day, and a maternity leave for  at  least  178  days  as  the  Guangdong  regulations  require.  Gynaecological  
examination is arranged  for  married  female  workers.  Women’s  health  consultants  visit  the  GMC  once  every  two  months  
and health information is delivered to female workers during their lactation  period.  A  nutrition  care  program  has  been  
arranged  for  pregnant  workers  as  well.  Chairs  are  provided  to  pregnant  workers  on  the  production  line. 
 
 
 
 
31

05504_E01_ESG_4C.indd  32 
08/06/2017 20:05:23 
 
 
 
 
Our people 
 
RESPECTING LABOUR DIGNITY 
TCL  Communication  does  not  engage  in  or  support  harassment,  abuse  and  discrimination  in  hiring,  remuneration,  access to 
training, promotion, termination, or retirement based on race, national or social  origin,  caste,  birth,  religion,  disability,  gender, 
sexual orientation, family responsibilities, marital status, union membership, political opinions,  age  or  any  other  condition that 
could give rise to discrimination. We do not interfere with the exercise of a person’s right to observe tenets or practices,  or  to  
meet  needs  relating  to  race,  social  origin  and  religion.  Employees  reserve  the  right  to  report  these  cases  anonymously  to  
the  workers’  representative,  who  will  in  turn  report  to management. In 2017, TCT spent 12 663 RMB for the transport of its 
disabled employees and 17 478 RMB for the structures that provides professional activities for disable people. 
 
 
449 
of our  employees 
are ethnic minorities. 
 
30141 RMB 
were spent for disable 
people in 2017.
 
 
 
 
 
BUILDING THE TCL COMMUNICATION FAMILY 
We want our employees to feel like they are part of a family. Open dialogue is the foundation of building the TCL Communication   
family.   Management   and   workers   maintain   a   dialogue   through   regular   meet-ups,   suggestion   box submissions, WeChat  
and  internal  broadcasting, policy consulting day.  
 
We excel  to  safeguard  our  employees’  freedom  of  expression  and  association.  The  GMC  Union  was  set  up  to  represent  
and protect  the  benefits  of  employees.  Any  employees,  regardless  of  race,  gender,  rank,  religion  and  level  of  education  
can apply as a member of the Union. On the other hand, employees reserve the right to vote for employee representatives,      
under  support  of  the Union. 
 
The  Care  Fund  has  been  established  to  financially  support  TCL  Communication  employees  and  their  kin  in  any  unfortunate 
events  such  as  serious  illness  and  injury.  In  2017,  around  76,048  RMB  was  raised,  and  76,00  RMB  was  issued to 11   
families   in need. 
 
 
32

05504_E01_ESG_4C.indd  33 
08/06/2017 20:05:23 
 
  
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
To build our employees’ sense of belonging, we have arranged leisure events, festival gifts and other benefits for our employees. 
We held the House Warming party in Shenzhen in April 2017, TCL communication’s 18th birthday.  During the party, afternoon tea 
were provided on each floor, and our CEO joined us together. 
 
Sports   are   promoted   among   our   employees.   TCL   Communication   has   organized   soccer,   basketball   and   badminton 
tournaments. These are big events for our employees and our senior management presented in the award presentation ceremony.  
We  sponsor  employee  sports  interest  groups  which  organize  other  sporting  events.  Gifts  are  given  for  celebrating festivals, such 
as the Lunar New Year, Mid-Autumn  Festival,  Dragon  Boat  Festival,  Women’s  Day  and  Children’s  Day,  to  express our 
appreciation  and  care  to  employees.  To celebrate Children’s  Day,  employees’  family  members  are  invited  to take part in the 
games day organized at our sites. This also presents an opportunity for our employees’ children to see their   parents’   work.   Gifts   
are   also   given   for   birthdays,   marriages   and   births. We held the town hall meeting in 2017, during which the top director will 
present our company’s current situation, future development, managers of different departments shared their work, what they 
have learned, and future plan. The meeting ended up with a question and answer session for employees. 
 
CASE 
STUDY 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
33 
TCL staff proficient in four languages 
Ivan Kabinski is a Russian employee who is proficient in four foreign languages: Russian, English, German 
and Chinese. During his college years, Ivan majored in English and German, but he also took Chinese as 
an elective course, and he went to Harbin to study Chinese for one year. Three years ago, attracted by 
TCL's international reputation and open and diverse working atmosphere, Ivan joined the MIE 
Department of TCL Communications. Now as a company activist, he enjoys working with colleagues from 
around the world, he also invites his friends to participate in his Fun English corner activities, and 
organize people to do decompression yoga, so that everyone can maintain a positive attitude and life 
enthusiasm.

05504_E01_ESG_4C.indd  34 
08/06/2017 20:05:24 
 
 
 
 
 
 
Our people 
 
 
 
 
 
In  our  major  operational  sites  in  China,  nursing  facilities,  yoga  rooms,  gym  rooms,  showers  and  libraries  have  been  set    
up for our employees. We are committed to providing a desirable living environment to our residential workers as well. We  have  
facilities  such  as  gyms,  snooker  rooms,  TV  rooms,  dancing  rooms  and  Wi-Fi  in  our  dormitories. 
 
 
Annual   turnover rate 
 
 
 
Overall 
45.3% 
Breakdown  by  grade 
Management grade 
Professional grade 
32.7% 
47.9% 
 
Annual  turnover  rate  for  non-manufacturing  employees  in   2017 
 
Monthly 
turnover  rate 
Overall 
8.5% 
Breakdown  by  gender 
Male 
7.9% 
Female 
3.0% 
Breakdown  by age 
≤25 
5.5%   
26–30 
3.4%   
31–35 
1.3%   
36–40 
0.4%   
41–45 
0.1%   
≥46 
0.1%   
Average  monthly  turnover  rate  for  manufacturing  employees  in  2017 
 
 
 
 
 
 
 
 
 
 
34

05504_E01_ESG_4C.indd  35 
08/06/2017 20:05:24 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
2013–2017 
The satisfaction rate 
 
 
                     
 
TRAINING  AND DEVELOPMENT 
The ‘Eagle Training Series’ is a set of training programs designed to develop leadership skills and nurture core managers for   TCL   
Communication.   Apart   from   leadership   skills,   we   implement   qualification   training   programs,   technical   training programs   
and   on-the-job   training   programs   for   our   professional   grade   employees   at   respective   business   units.   Certain internal  
qualification  is  required  for  promotion  and  Qualification  Training  is  designed  to  help  our  employees  to  acquire advanced 
job skills as a prerequisite for promotion. Technical training programs are initiated by business units in the form of  sharing  of  
professional  experience.  On-the-job  training  helps  familiarize  new  hires  with  the  procedures  and  skills  of specific duties, 
and identify safety hazards at work. An online  learning  platform  has  been  created  to  provide  courses  addressing  fundamental  
occupational  skills  for  all  types  of  employees. 
 
Online and face-to-face  orientation  training  is  provided  to  all  new  hires  to  enhance  their  understanding  of  the  company  
and   TCL culture. 
 
 
2017 Average training hours per employee12 
 
Overall 42H 
 
 
 
12   The   boundary   of   the   average 
training  hours  per  employee  
stated covers our operations in 
China   and   Europe  only. 
 
 
 
 
35 
of employees based in our Global Manufacturing Centre

05504_E01_ESG_4C.indd  36 
08/06/2017 20:05:24 
 
 
 
 
 
 
Our people 
 
 
 
 
CASE 
STUDY 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
UPHOLDING  OUR VALUES 
TCL   Communication   observes   the   Code   of   Ethics   of   TCL   Corporation.   We   do   not   tolerate   any   employee   abusing   
the powers attached to  his  or  her  office  for  any  personal  gain  by  either  accepting  or  soliciting  interests  from  others  in  the  
form of gifts of all kinds, kickbacks, stock,  stock  options  and  other  forms  of  benefits.  Any  offender  shall  be  removed  from 
office and dismissed with immediate effect. Unpaid bonus and unreleased long-term incentives shall be withdrawn and cancelled  
forthwith.  Any  interests  illegally  obtained  shall  be  recovered  to  TCL  Communication. 
 
Everyone  is  encouraged  to  report  any  activities  conducted  by  our  employees  that  violate  our  Code  of  Conduct  by  sending 
emails  to  tct.ia@tcl.com.  The  TCL  Communication’s  Internal  Audit  Team,  in  collaboration  with  representatives  of  the  TCL 
Corporation,  shall  launch  an  investigation  any  reported  case. We joined the Sun Alliance Organization together with TCL Group, 
and took part in group’s training. 
 
We are a business that values creativity and believe that respect for intellectual property rights promotes healthy market 
competition and innovation. On one hand we protect our own intellectual property rights, on the other we observe other 
companies’ patents, and avoid infringing on their intellectual property rights, intentionally or unintentionally. A patent 
management  system  and  patent  reward  scheme  has  been  established.  Inventions  of  any  employees  of  TCL  Communication 
will be registered as an intellectual property of the company, and in turn we reward our employees for their contribution.               
As of December 31, 2017, over 5,000 patents were registered in China and 700 patents were registered in other regions.  1,800  
patents  in  China  and  over  300  patents  in  other  regions  have  been  licensed  to  TCL  Communication. 
 
In  2017,  there  were  no  legal  cases  regarding  corrupt  practices  brought  against  TCL  Communication  or  our  employees 
 
36 
“Eagle”   Training   and   Development  series 
The “Eagle” Training and  Development  series  is  designed  for  employees  who  perform  
management roles  in  the  company.  The  series  incubates  the  leadership  and  management  skills  
of our current and  future  managers.  Eagles  are  the  kings  of  the  sky.  Through  the  Eagle  series,  
we  hope  our  managers  can  become  high-flyers  in  the  industry. 
Employee rank 
Training  program 
Training   focus 
Mid-level  management 
Elite  Eagles  Program/Soaring 
Leadership  Program/Mighty 
Eagle   Program 
Enhancing the strategic mindset and 
nurturing business acumen. The training 
curriculum  lasts  for  18–24  months. 
Mid-level  management 
Flying  Eagles  Program/ 
HeroPlus  Leadership  Program 
Enhancing leadership skills and business 
management skills through lectures and 
workshops. The training curriculum lasts for 
over   a  year. 
Frontline managers and new 
managers 
To  be  Idol/Take-off  Project/ 
Young  Potential Project 
Enhancing leadership skills and other 
capabilities   as   a   manager   in   6–12 months. 
Newly recruited degree 
holders 
Rookie   Eagles  Program 
One-year  on-the-job  incubation  program 
which includes boot camps and mentorship.  
The program has nurtured more than 1,500  
new    graduates    from   2011–2016.

Community outreach 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
Since 2017, TCT started a partnership with the French charity association "Pour La Vie" which realizes the 
dreams of children suffering with Duchenne Muscular Distrophy, an incurable disease. In June 2017, the 
company donated more than 6,000 fresh products from its stock (smartphones, basic mobile phones, 
connectivity devices) to the association. This donation has already contributed in realizing the greatest 
dream of two children in 2017. A specific action 100% sponsored by TCT is planned for 2018. 
 
 
 
 
 
 
 
 
 
Our employees in Europe  are  encouraged  to  suggest  ideas  on  
social innovation projects in hope to raise awareness to community 
care. 
7 
employees 
whose 
suggestions 
were 
selected 
for 
implementation   in   2017   have   received   an award. 
  
 
37

05504_E01_ESG_4C.indd  38 
08/06/2017 20:05:25 
 
 
 
 
 
 
Community outreach 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
38 
As part of the European week of sustainability, from May 30th to June 05th 2017, TCT EU and its employees 
sponsored 678 trees in France, Senegal, Peru and Haiti, with the partner ReforestAction.  
Benefits created by the trees planted:  
CLIMATE   1 384 000 km by car offsetted 
BIODIVERSITY   3586 shetlers for animals created 
HEALTH   4612 months of oxygen generated 
EMPLOYEMENT 784 hours of work created

05504_E01_ESG_4C.indd  39 
08/06/2017 20:05:25 
 
TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.39  (48)     Cre8  (852)  3693  2600 
 
 
 
 
An outlook 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
 
 
 
 
 
 
TARGET IN 2018 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
39 
• LifeCycle   Assessment 
Make more evaluation during product lifecycle 
management link with CSR   
• Information  Security 
ISO27001 achievement internally and setup 
related information security system  
• Supplier chain  
 More link with suppliers to customers, to involve 
and learn more experience from outside

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.40  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  40 
08/06/2017 20:05:25 
 
 
 
 
 
 
Appendix 
 
 
 
 
 
HKEX ESG REPORTING GUIDE INDEX 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting  Guide 
Aspects, General Disclosures and KPIs 
Descriptions 
Related chapters 
in  this report 
Aspect A1: Emissions 
General  Disclosure 
Information on: 
(a) 
the  policies; and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a significant  impact 
on the issuer 
relating to air and greenhouse gas emissions, 
discharges into water and  land,  and  generation 
of  hazardous  and  non-hazardous  waste. 
Environmental Protection 
KPI A1.1 
The types of emissions and respective emissions 
data. 
Conserving resources 
KPI A1.2 
Greenhouse gas emissions in total (in tonnes) and, 
where appropriate, intensity (e.g., per unit of 
production volume, per  facility). 
Conserving resources 
KPI A1.3 
Total hazardous waste produced (in tonnes) and, 
where appropriate, intensity (e.g., per unit of 
production volume, per  facility). 
Waste  management 
KPI A1.4 
Total non-hazardous waste produced (in tonnes) 
and, where appropriate, intensity  (e.g.,  per unit 
of production volume, per  facility). 
Waste  management 
KPI A1.5 
Description of measures to mitigate emissions and 
results achieved. 
Resource  conservation 
KPI A1.6 
Description of how hazardous and non-hazardous 
waste is handled, reduction initiatives and results 
achieved. 
Waste  management 
 
 
 
 
 
 
 
 
 
 
40

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.41  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  41 
08/06/2017 20:05:25 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting  Guide 
Aspects, General Disclosures and KPIs 
Descriptions 
Related chapters 
in  this report 
Aspect  A2:  Use  of Resources 
General  Disclosure 
Policies on the efficient use of resources, including 
energy,  water  and  other  raw materials. 
Product environmental 
stewardship 
Environmental protection 
KPI A2.1 
Direct   and/or   indirect   energy   consumption   by
type (e.g., electricity, gas or oil) in total (kWh 
in ’000s) and intensity (e.g., per unit of production 
volume,  per facility). 
Resource  conservation 
KPI A2.2 
Water 
consumption in 
total and 
intensity 
(e.g., per unit of production volume, per facility). 
Resource  conservation 
KPI A2.3 
Description of energy use efficiency initiatives and 
results achieved. 
Resource  conservation 
KPI A2.4 
Description of whether there is any issue in 
sourcing water that is fit for purpose, water 
efficiency initiatives and results achieved. 
Resource  conservation 
KPI A2.5 
Total packaging material used for  finished 
products (in tonnes) and, if applicable, with 
reference to per unit  produced. 
Reduction  in  packaging 
Aspect  A3:  The  Environment  and  Natural Resources 
General  Disclosure 
Policies on minimising the issuer’s significant 
impact on the environment and natural resources. 
Product Environmental 
Stewardship 
KPI A3.1 
Description of the significant impacts of activities 
on the environment and natural resources and the 
actions  taken  to  manage them. 
Product Environmental 
Stewardship 
 
 
 
 
 
 
 
 
 
 
 
41

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.42  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  42 
08/06/2017 20:05:25 
 
 
 
 
 
 
Appendix 
 
 
 
 
 
 
 
 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting  Guide 
Aspects, General Disclosures and KPIs 
Descriptions 
Related chapters 
in  this report 
Aspect  B1: Employment 
General  Disclosure 
Information on: 
(a) 
the  policies; and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a significant  impact 
on the issuer 
relating to compensation and dismissal, recruitment 
and promotion, working hours, rest periods, equal 
opportunity,     diversity,     anti-discrimination,     and
other benefits and  welfare. 
Desirable working 
condition 
Respecting  labour dignity 
Building the TCL 
Communication  family 
KPI B1.1 
Total workforce by gender, employment type, age 
group   and   geographical region. 
Our  people 
KPI B1.2 
Employee turnover rate by gender, age group 
and  geographical region. 
Building the TCL 
Communication  family 
Aspect B2: Health and Safety 
General  Disclosure 
Information on: 
(a) 
the  policies; and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a significant  impact 
on the issuer 
relating to providing a safe working environment 
and protecting employees from occupational 
hazards. 
Health  and safety 
KPI B2.1 
Number and rate of work-related fatalities. 
Health  and safety 
KPI B2.2 
Lost days due to work injury. 
Health  and safety 
KPI B2.3 
Description of occupational health and safety 
measures adopted, how they are implemented 
and monitored. 
Health  and safety 
 
 
 
 
 
 
42

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.43  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  43 
08/06/2017 20:05:25 
 
Aspect  B3:  Development  and Training 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting Guide 
Aspects, General Disclosures and KPIs   Descriptions 
 
Related chapters 
in  this report 
General  Disclosure 
Policies on improving employees’ knowledge and 
skills for discharging duties  at  work. Description 
of  training activities. 
KPI  B3.1 
The  percentage  of  employees  trained by gender 
and employee category (e.g., senior management, 
middle management). 
KPI  B3.2 
The    average    training    hours    completed    per 
employee  by  gender  and  employee  category. 
Training  and development 
 
 
Training  and development 
 
 
Training  and development 
 
General  Disclosure 
Information on: 
(a) 
the  policies; and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a significant  impact 
on the issuer 
relating to preventing child and forced labour. 
KPI  B4.1 
Description  of  measures  to  review  employment 
practices  to  avoid  child  and  forced  labour. 
KPI  B4.2 
Description   of   steps   taken   to   eliminate   such 
practices  when  discovered. 
Desirable working 
condition 
 
 
 
 
 
Desirable working 
condition 
Desirable working 
condition 
 
General  Disclosure 
Policies   on   managing   environmental and  social 
risks  of  the  supply chain. 
Our  supply  chain 
KPI  B5.1 
Number of suppliers by  geographical region. 
Our  supply chain 
KPI  B5.2 
Description    of    practices    relating to   engaging 
suppliers, number of suppliers where the practices 
are being implemented, how they are implemented 
and monitored. 
Supplier audit program 
Conflict  mineral 
 
 
 
 
 
43 
Aspect  B4:  Labour  Standards 
Aspect   B5:   Supply   Chain Management

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.44  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  44 
08/06/2017 20:05:25 
 
 
 
 
 
 
Appendix 
 
 
 
 
 
 
 
 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting  Guide 
Aspects, General Disclosures and KPIs 
Descriptions 
Related chapters 
in  this report 
Aspect  B6:  Product Responsibility 
General  Disclosure 
Information on: 
(a) 
the  policies; and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a significant  impact 
on the issuer 
relating to health and safety, advertising, labelling 
and privacy matters relating to products and 
services provided and methods of redress. 
Our products 
KPI B6.1 
Percentage of total products sold or shipped 
subject to recalls for safety and health reasons. 
Quality  Products.  Safe 
Products* 
KPI B6.2 
Number of product and service related complaints 
received  and  how  they  are  dealt with. 
Customer  care 
KPI B6.3 
Description of practices relating to observing and 
protecting intellectual property rights. 
Upholding  our values 
KPI B6.4 
Description of quality assurance process  and  
recall procedures. 
Quality  Products.  Safe 
Products 
KPI B6.5 
Description of consumer data protection and 
privacy policies, how they are implemented and 
monitored. 
Protection of customer 
privacy 
 
 
 
 
 
 
 
 
   
  There  was  no  case  of  product  recall  due  to  health  and  safety  reasons  in 2017. 
 
 
 
 
 
44

TCL  ESG  Report     05504_E01_ESG_4C     Time/date:  06-06-2017_16:04:43     P.45  (48)     Cre8  (852)  3693  2600 
05504_E01_ESG_4C.indd  45 
08/06/2017 20:05:25 
 
 
 
 
TCL Communication Technology Holdings Limited Sustainability Report 2017 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
HKEX’s Environmental, Social and Governance Reporting  Guide 
Aspects, General Disclosures and KPIs 
Descriptions 
Related chapters 
in  this report 
Aspect  B7: Anticorruption 
General  Disclosure 
Information on: 
(a) 
the   policies;  and 
(b) 
compliance 
with 
relevant 
laws 
and 
regulations that have a  significant  impact 
on  the issuer 
relating to bribery, extortion, fraud and money 
laundering. 
Upholding  our values 
KPI B7.1 
Number of concluded legal cases  regarding 
corrupt practices brought against the issuer or its 
employees during the reporting period and the 
outcomes  of  the cases. 
Upholding  our values 
KPI B7.2 
Description of preventive measures and whistle-
blowing procedures, how they are implemented 
and monitored. 
Upholding  our values 
Aspect  B8:  Community  Investment 
General  Disclosure 
Policies on community engagement to understand 
the needs of the communities where the issuer 
operates and to ensure its activities take into 
consideration  the  communities’ interests. 
Community  outreach 
KPI B8.1 
Focus areas of contribution (e.g., education, 
environmental concerns, labour needs, health, 
culture, sport). 
Community  outreach 
KPI B8.2 
Resources contributed (e.g., money or time) to the 
focus  area. 
Community  outreach 
 
 
 
 
 
 
 
 
 
 
45

05504_E01_ESG_4C.indd  46 
08/06/2017 20:05:26 
Feedback  form 
 
 
 
 
 
Thank you for your time in reading the Sustainability Report 2017 of  TCL  Communication  Technology  Holdings Limited. 
We are very eager to learn from your feedback and suggestions, which will help us to better fulfill our sustainability 
performance and make improvements in our work. Please respond to the following questions and email them to 
tct.csr@tcl.com to share your thoughts. 
 
1. 
Overall,  how  would  you  rate  our  report? 
 
Excellent 
Very  good 
Good 
Average 
Poor 
 
 
2. 
How  much  do  you  agree  with  the  following   statements? 
 
Strongly 
agree 
Agree 
Neutral 
Disagree 
Strongly 
disagree 
The content of the report is relevant to me as a 
stakeholder 
The report has provided a complete view to TCL 
Communication’s  sustainability  performance 
The  report  is  helpful  in  comparing  TCL  Communication 
against   other   similar companies 
The  information  presented  is  true  and accurate 
The  presentation  is  clear 
The  report  was  published  on  time 
The  report  is  well  designed  and  published 
 
3. 
How  would  you  rate  the  following  chapters? 
 
    Excellent 
Very 
good 
Good 
Average 
Poor 
Message   from   the  CEO 
About  TCL  Communication 
Sustainability  in  our  blood 
Our  products 
Our   supply  chain 
Our   operational sites 
Our   people 
Community  outreach 
An outlook 
 
 
 
46

05504_E01_ESG_4C.indd  47 
08/06/2017 20:05:26 
 
 
 
TCL Communication Technology Holdings Limited   Sustainability Report 2017 
 
 
 
 
 
 
 
 
 
 
4. 
What  other  topics  do  you  think  we  should  include  in  our  next  report? 
 
 
 
 
 
 
5. 
Do  you  have  any  other  comments  on  our  report? 
 
 
 
 
 
 
6. 
Which  of  the  following  best  describes  you?  (can  select  more  than  one  option): 
 
Customer 
Supplier 
Employee 
Media 
Shareholder/investor 
Other   (Please  specify): 
Government   and  Regulator 
 
Without your  consent,  we  will  not  use  your  personal  data  for  marketing  purposes  or  disclose  it  to  any  other  person.  If  
you  would  like  to  receive  our  reply,  please  provide  us  with  your  contact  details: 
 
 
Name: 
Phone: 
Company: 
Email: 
 
Thank you again for your support in our sustainability work. Please return the  completed  form  or  send  us  your  inquiry  
regarding  sustainability  matters.  We  encourage  you  to  email  us  your  response  for  considering  the  environmental  impact   
of  printing  this  feedback  form. 
 
Email:tct.csr@tcl.com 
 
 
 
 
 
 
 
 
 
 
47

05504_E01_ESG_4C.indd  48 
08/06/2017 20:05:26