Environmental 
Social and  
Governance 
Report
ESG 2022
:o9

:o9 ESG Report 2022
Table of contents
02
Letter from the CEO
Introduction to :o9
Our ESG Strategy
Environmental
Social
Governance
Appendix
03
05
11
19
31
48
60

:o9 ESG Report 2022
Letter from the CEO
03
A message from the CEO
Dear Reader,
It is an undeniable truth that climate change poses a significant 
risk to both humanity and the planet. Therefore, it is imperative 
that we scale our actions of responsible stewardship to ensure 
the health and prosperity of future generations. Leveraging :o9’s 
continued growth and expansion, our ambition is to become a net 
positive company and to leave a positive handprint on the planet.
	
In this report, we will showcase our ESG performance 
and the meaningful initiatives we have undertaken in 2022. We 
recently conducted a Materiality Assessment to ensure that our 
report focuses on the most impactful topics perceived by our 
stakeholders. In line with their expectations, this report covers 
areas identified as critical to our organization and beyond, 
including our environmental impact reduction efforts, support of 
social causes, and good corporate governance practices.
→  Impact on the planet 
	
A key highlight has been the formalization of our De-
carbonization Strategy. As part of this effort, we committed to the 
Climate Pledge and submitted our SBTi targets with the ambitious 
goal of becoming net zero by 2040—ten years before the timeline 
recommended in the Paris Agreement. 
	
Global supply chains are the largest consumers of the 
Earth’s resources. Better, faster planning and decision-making 
means enterprises can achieve their financial goals while using 
less of the Earth’s precious resources. Our Sustainability Solutions 
with its revolutionary capabilities will empower our clients to make 
better decisions towards a more sustainable supply chain.
→  Take care of people
Aligned with our Diversity and Inclusion strategy, we are firmly 
committed to creating and maintaining a workplace where all :o9ers 
globally have an opportunity to participate and contribute to the 
success of the business and are valued for their skills, experience, 
and unique perspectives. We are proud members of the CEO 
Action for Diversity 
and Inclusion™. We will 
continue to take steps 
to create and maintain 
a working environment 
where everyone feels 
welcome to share 
their perspectives  
and succeed.
	
:o9 Solutions 
will continue to thrive as 
long as our employees 
feel inspired by our work 
culture and environment. As fundamental pillars of :o9’s culture, we 
are dedicated to providing a working environment where Employee 
Health and Safety and Working Conditions are top priorities.
	
As a successful business, we will give back to the 
Community through philanthropy. To strengthen our giving and 
volunteering culture, we formalized our Matching Gift Policy 
and led global initiatives such as our Social Impact Day and :o9 
Giving Campaign. 
→  Chakri Gottemukkala 
CEO of :o9 Solutions

:o9 ESG Report 2022
Letter from the CEO
04
→  Conduct ethical business
Throughout all facets of our business, we act with Ethics and 
Integrity, from the Executive Board and senior leadership team to 
our employees and partners. We will continue working to minimize 
potential risks related to Conflict of Interest, Anti-corruption, and 
Anti-Competitive practices. 
	
As CEO and member of our Governance team, I seek to 
ensure that sustainability remains a top priority in our agenda by 
integrating it at the heart of our strategy, operations, and business 
culture. We encourage our leaders to integrate sustainability 
into all facets of the decision-making processes. In 2022, 
:o9 Solutions began formalizing our governance structure to 
ensure leaders consider our opportunities and impacts related 
to both environmental and social dimensions. 
	
As a cloud-native software platform provider, we set high 
standards for Data Privacy and Security in our business operations 
to provide the best service to our customers. In 2022, we obtained 
multiple certifications, including the recognized ISO 27001 for our 
global information security management system and practices.
	
Furthermore, I am pleased to confirm that :o9 Solutions 
reaffirms its support of the Ten Principles of the United Nations 
Global Compact in Human Rights, Labour, Environment, and Anti-
Corruption. In this ESG Report, we disclose our continuous efforts to 
integrate the Ten Principles into our business strategy, culture, and 
daily operations and contribute to United Nations goals, particularly 
the Sustainable Development Goals.
I’m extremely proud of what :o9 accomplished in 2022, both from 
a growth perspective and what we’ve achieved through our social 
impact initiatives to support the communities we serve. On behalf 
of all :o9ers, I want to thank you for your support and interest in our 
ESG Report. While this report should showcase some foundations 
for our net positive ambitions, we know that consequent efforts still 
need to be made to transform all the economic, environmental, and 
social challenges into value creation all across the supply chain. 
	
I hope that you find the information in this report  
valuable. We look forward to creating solutions that empower 
companies to create more sustainable and resilient supply chains  
in 2023 and beyond.
Sincerely,
Chakri Gottemukkala

Introduction to :o9
  
→
In this section 
→  Who we are
→  Mission, Vision, and Values
→  Recognition and Memberships

:o9 ESG Report 2022
06
In 2009, Sanjiv Sidhu and Chakri Gottemukkala founded :o9 Solutions 
to address the practical challenges that global enterprises faced 
in detecting uncertainties and evaluating opportunities across 
their supply chain. They started :o9 to bring together leading-edge 
technology and industry experts to build the most value-generating 
enterprise platform ever created: The :o9 Digital Brain.
→  Our mission
The :o9 Digital Brain is an AI-powered platform that transforms global 
companies’ supply chain commercial, finance, and sustainability 
decision-making. :o9 integrates multiple technology innovations into 
one platform, including graph-based enterprise modeling, big data 
analytics, advanced algorithms for scenario planning, collaborative 
portals, easy-to-use interfaces, and cloud-based delivery. 
In 2022, :o9 received equity investments totaling $295 million from 
General Atlantic, including BeyondNetZero, its climate investing 
venture, Generation Investment Management, a pure-play 
sustainability investment manager, and existing investor KKR. This 
significant investment aimed to help :o9 build on its momentum and 
accelerate growth for its AI-powered Integrated Business Planning 
platform, the Digital Brain, across industry verticals and markets. 
It also helped :o9 drive continued innovation in R&D, industry 
knowledge models, and partner ecosystem development that will 
help companies implement :o9’s game-changing platform faster and 
realize greater value.
Our mission is to provide global companies with a game-changing 
planning platform to transform their supply chain, com-mercial, 
finance, and sustainability decision-making.
→  2022 in Highlights
•   :o9 Solutions’ annual recurring revenue (ARR) added in 2022 
grew over 84% year-over-year.
•   In 2022, :o9 Solutions implemented 74 go-lives at numerous 
well-known brands across sectors, including soft lines, food and 
beverage, pharmaceutical, consumer electronics, and more. 
•   :o9 Solutions developed its Sustainability Solutions to 
support clients from all industries in their sustainability 
journey. 
•   :o9 Solutions won the following awards: Food Logistic Top 
Software & Technology Provider, Inc. 5000 Fastest Growing 
Private Companies, Financial Times Fastest Growing 
Companies, Inc. Regionals Southwest, Innovation Awards, 
and Supply & Demand Chain Executive Pros to Know, Great 
Place to Work (Netherlands).
2022 in Highlights
Revenue 
$221M
Annual recurring revenue growth 
84%
Number of office 
16
Number of industries we serve 
11
Total number of employees 
2,400 +
Go-live implementation 
74
1. What we do
Premier AI platform for 
integrated planning 
and Ops
Good Planning 
Good for Business 
Good for Planet
Clients are global companies 
across industry verticals
Large value proposition for 
companies superior utilization 
of resources
2. Why
→  About :o9  
Who we are

:o9 ESG Report 2022
07
→  2022 in Geographic Presence
Since its creation, :o9 Solutions has grown from two founders 
to a global organization with more than 2,400+ employees 
with operations in the Americas, EMEA, India, and APAC. 
Headquartered in Dallas, :o9 Solutions operates globally in 16 
locations. This report covers the office locations we had in CY 
2022: Amsterdam, Bangalore, Coimbatore, Barcelona, Dallas, 
London, Lyon, Madrid, Milan, Munich, Paris, Seoul, Shanghai, 
Singapore, Sydney, and Tokyo. 
→  Value Chain and Partnerships
As a software company, :o9 Solutions offers its products and services 
worldwide in more than 11 industries. We value partnerships as they 
are essential to continuously improving and delivering the best 
value for our clients. Our partner ecosystem combines industry-
leading expertise and technology to help clients achieve their 
digital transformation goals.

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08
“Organizations with superior planning and 
decision-making capabilities are better 
stewards of the Earth’s precious resources 
and are more inspiring places for their 
employees to work. Making this happen is 
our mission.” 
 
Sanjiv Sidhu 
Chairman and Co-Founder 
:o9 Solutions

:o9 ESG Report 2022
09
Our vision lies in our ability to transform supply chains and help 
organizations become better stewards of their own and the Earth’s 
resources. Our mission is to earn the Most Valuable Partner status 
for each client. We do this by educating, engaging, and transforming 
their organizations to successfully embed AI-based digital 
transformation technologies into their decision-making. With our 
technology, they may then offer their customers the best possible 
products and services. 
Our culture is the operating system of the company, and our 
values underpin that culture. At the center of our organization is 
our inspired :o9ers. Our values were created to help shape our 
culture and assist with our everyday decision-making. We have 
offered educational videos for each of our employees and conducted 
personalized value sessions in small and large groups to nurture 
discussions about our values. 
Five main corporate values guide :o9’s goals, actions, and 
decision processes. They are central to how we operate as a com-
pany and are part of our DNA: 
1. Client Value: This is our no. 1 priority—do what is right. 
We focus on what drives real value for our clients, and we 
understand our client’s business as well as they do. We aim to 
impress our users and sponsors to make them advocates. We 
are proactive in fixing issues and transparent with clients. We 
build long-lasting and strategic relationships with every client. 
2. Leadership: Think like a CEO—make it happen. We work 
around initiatives, not hierarchies, and we take ownership of 
our initiatives and roles. We solve constraints proactively, 
and we give and receive constructive feedback across all 
levels of the organization. We are empathetic, trustworthy, 
ethical, inspiring, and lead by example. 
3. Execution: Do the little things right—every day, every step. 
We communicate decisions clearly and effectively and take 
quick and decisive actions. After each initiative, we practice 
constant learning and improvement through post-games.
4. Innovation: Aim 10x in every process—improve every day. 
We measure our processes, set high benchmarks, and try 
to see beyond the obvious. Sharing insights and knowledge 
proactively, we use systems that allow us to be faster, 
smarter, and more efficient.
5. Social Impact: Be a force for positive change—contribute 
actively. We strive to serve our communities with time and 
resources and participate in sustainable practices that help our 
planet. We look to give opportunities to talented people that 
need a little help.
→  About :o9  
Mission, Culture, and Values

:o9 ESG Report 2022
010
As we embarked on our journey to become a net positive company, 
we engaged and joined different organizations, initiatives and 
received numerous certifications. We aim to gain more insights and 
become part of a worldwide community of businesses striving to 
do good for the planet, our employees, and their communities. 
More information can be found here.
→  About :o9  
Recognition and Memberships

Our ESG Strategy  
→
In this section 
→  Our Material ESG Issue
→  Theory of Change
→  Sustainable Development Goals

:o9 ESG Report 2022
12
We recognize that :o9 Solutions is not an isolated entity but 
rather an interconnected network of players that operate 
within an ecosystem. Hence, we understand the importance 
of ESG Materiality to help us determine which Environmental, 
Social, and Governance (ESG) issues matter most to our 
stakeholders. While this crucial exercise takes time and 
resources, it has key benefits such as risk management, 
regulatory compliance, and operational efficiency.
	
As part of our ongoing sustainability journey, we 
performed our first materiality analysis in 2021. Although 
no significant changes have occurred in our value chain, we 
decided to conduct a more complete and structured analysis 
in 2022. Formally engaging with more stakeholders helped us 
cover the most important topics and our future success as a 
business. With materiality being a no-brainer, we followed a 
four-step process presented below.
→  Our Approach
Step 01
Understand the context and pre-identify material topics
We created a list of sustainability topics relevant to our industry 
based on recognized sustainability frameworks and those specific 
to :o9. We considered the internal (e.g., goals, risks, and operations) 
and external (e.g., legislations, trends, and sustainability frameworks) 
context to identify our relevant area of focus. Analyzing the 
context helped us pre-identify our actual and potential negative 
and positive impacts on the economy, environment, and people 
across our operations activities and business relationships. Once our 
Sustainability team and Leadership reviewed and approved this list, 
we initiated the stakeholder engagement process to prioritize each 
impact based on its significance. 
Step 02
Engage with our stakeholders 
First, we listed all the stakeholders on which :o9 may have an impact, 
whether direct or indirect, within our value chain. We followed best 
practices using guidelines from recognized sustainability frameworks 
such as GRI, UNGC, and CSRD. Once we considered the list as 
exhaustive as possible, we classified these stakeholders as internal 
and external and rated them based on their scale, influence, and 
impact. 
•   Employees
•   President and COO
•   Head of Sustainability
•   Sustainability team
•   Portfolio leads
•   Investors
•   Customers
•   Suppliers
•   Business Partners
•   Executive Council (Sustainability Group)
→  Our ESG Strategy  
Our Material Issues

:o9 ESG Report 2022
13
Step 03
Combine and cluster results
We gathered, cleansed, and organized the data collected 
during the stakeholder engagement program. With the 
responses we received, we could position each topic on a 
1-10 scale, with 1 indicating the lowest priority and 10 the 
highest priority. Based on the scoring, we positioned them 
on a Materiality Map. On the next page are the results of this 
Materiality Exercise 2022. 
 
	
To ensure meaningful engagement, we defined 
a tailored approach for each stakeholder by taking into 
consideration their specificities and the type of relationship 
they have with :o9. Selecting the right engagement method 
helps to ensure stakeholders are comfortable sharing their 
opinion freely. For instance, we conducted several surveys 
and organized workshops, interviews, and webinars. Moving 
forward, we want to keep this an ongoing process where 
we have constant, transparent communication with all key 
stakeholders.
	
We aim to engage with our stakeholders consistently 
across multiple channels to gain valuable feedback on our ESG 
activities and insights into potential improvements to our ESG 
practices. This feedback informs our decision-making and 
sustainability reporting, ensuring we remain accountable to 
our stakeholders. The process will help us address the needs 
of our surrounding communities, ensure that our practices 
are sustainable and in line with current standards and 
expectations, and continuously improve our ESG efforts. 
→  Materiality Map (2022)
Environment
01. Energy & GHGs Emissions 
02. Sustainability Solutions
03. Waste Management 
04. Water Management 
Social 
05. Employee Health & Wellness 
06. Working Conditions 
07. Diversity, Equity and Inclusion 
08. Training and Education 
09. Human Rights and Communities 
Governance
10. Ethical Conduct 
11. Privacy and Data Security 
12. Governance Structure 
13. Responsible Sourcing 
High
Low
High
Low
Impact on :o9’s value
Impact on 
society and 
environment

:o9 ESG Report 2022
14
Step 04 
Communicating our results
As this document is shared externally across various channels, 
we hope it will contribute to keeping the conversation going 
with all of our stakeholders. As part of our continuous 
improvement strategy, :o9 welcomes feedback from all 
stakeholders who view our materiality results. We seek to 
increase transparency, share our goals, and receive feedback 
to help shape our sustainability plans. We believe that our 
stakeholders are essential players in tackling ESG challenges 
successfully and achieving a more sustainable future. We hope 
that by communicating our materiality and strategy, we can 
maximize the positive impact of our business and on those 
around us.
→  Our ESG Strategy  
Theory of Change
:o9 will deepen its commitment to sustainability by leading and 
participating in inspired and inclusive initiatives. In 2021, we 
defined three main pillars (Engage, Educate, and Transform) 
to successfully implement our sustainability strategy. These 
motion verbs depict our mission to engage with all relevant 
stakeholders, raise awareness on key sustainability issues, and 
continuously improve. For more information, you can refer to 
the table below.
01.   Engage 
We seek to Engage with employees, and we always 
focus on increasing the level of engagement for Social 
Impact initiatives among :o9ers. Across :o9, there are 
more than 100 Social Impact champions. We also 
seek to engage with clients and their communities. 
As :o9 matures its delivered value to our clients, this 
engagement will become even stronger. Collectively, we 
also contribute to environmental activities that address 
climate challenges, such as collecting litter and tree 
planting initiatives. These campaigns raise awareness 
about the importance of mitigating climate change and 
how individuals can help minimize carbon emissions 
through individual actions.
02.   Educate  
As part of the Educate pillar, we seek to educate :o9ers 
on Sustainability and Social Impact topics and share 
examples of how these concepts are embedded into 
their everyday work. Through various education activities, 
we strive to show employees how behavioral change can 
have a great environmental and societal impact. We do 
this by organizing activities such as :o9 Cleans, :o9 Learns, 
:o9 Innovates, and hosting inspirational talks. Furthermore, 
we aspire to be a market leader in the sustainable supply 
chain domain and educate external stakeholders on the 
connection between sustainability and the supply chain. 
This is accomplished through blog posts, hackathons, 
podcasts, and external roundtable discussions.
03.   Transform 
The Transform pillar has a certain degree of complexity, 
which involves accelerating systematic change with an 
outside-in, holistic view approach. We strive to transform 
our internal operations to become best-in-class in terms of 
sustainable operations, social, and governance practices. This 
will be achieved externally through expanding our platform 
capabilities to clients to help transform their decision-making 
relative to environmental and social sustainability actions. This 
requires extensive cross-team collaboration and commitment 
to working hand-in-hand with HR, Finance, Legal, and Office 
Managers to execute our number one goal to become a net 
positive company.

:o9 ESG Report 2022
15
The Theory of Change is a planning and adaptive tool broadly 
used by philanthropic organizations to drive social change. In 
2022, supported by a specialized agency, we strengthened our 
Engage-Educate-Transform model by applying the Theory of 
Change. Therefore, after formalizing long-term objectives, we 
conducted backward mapping to identify necessary preconditions. 
This hybrid model brings more clarity on all the necessary steps 
we will need to take if we want to reach our long-term goals. By 
focusing on the outcomes, this framework clarified our action plan 
by identifying which programs, initiatives, tools, and resources will 
be necessary to reach our desired goals on time. The overall goal 
encompassing the impact areas and outcomes could be defined as 
having “A positive handprint on humanity and the planet.”
Our ESG Report covers the objectives, actions, and 
indicators for each material topic. In that sense, the report aims 
to summarize the Theory of Change conducted in 2022. For more 
context, find in the table below the key elements we considered 
for the three pillars and their material topics: 
Material topics
Impact Areas
Outcomes
Outputs
Inputs
Owner Team
Collaborating
Teams
Tools &
Resources
As identified 
in the
Materiality
Exercise
High Level to 
society
or specific 
to :o9
Milestones
KPIs & 
Measurable
results
The resources 
needed to 
generate 
those 
activities for 
the intended 
outputs and 
outcomes
Main team 
responsible
for carrying 
out the 
activity
Other 
stakeholder
teams
What tools 
we
need to make 
the
activity 
happen
Engage
—Philanthropy and 
community
—Working conditions 
—Employee health 
and wellness
—Diversity, equity 
and inclusion
Educate
—Governance 
structure
—Training and 
education
—Ethical conduct
Transform 
—Respinsible sourcing 
—Governance 
structure
—Sustainability 
solutions
—Energy, waste 
and water

:o9 ESG Report 2022
16
“At :o9, in 2022 we committed to our aspiration to become a 
best in class net positive company. The Theory of Change 
framework was an iterative collaborative process that took 
several weeks, which allowed us to “connect all the dots” 
around our Sustainability Transformation strategy. We 
have tied the material issues for our three impact pillars 
(Engage, Educate, and Transform) to our desired outcomes, 
outputs (KPIs), and inputs. This framework allows us to fully 
align, centralize, visualize, as well as communicate to our 
stakeholders our long-term strategy and how it connects 
to our initiatives. We are currently in the process of finalizing 
our Theory of Change with all the relevant departments in 
the company, so we can accelerate execution and allow for 
improved cross-functional collaboration.”  
 
Christina Andreou 
Head of Sustainability, :o9 Solutions

:o9 ESG Report 2022
17
→  Sustainable Development Goals
What are the SDGs?
The United Nations defines The Sustainable Development Goals 
(SDGs) as a call for action to promote prosperity while protecting 
the planet. These goals recognize that “ending poverty must go 
hand-in-hand with strategies that build economic growth and 
address a range of social needs, including education, health, 
social protection, and job opportunities while tackling climate 
change and environmental protection.” Since 2015, the 17 United 
Nations’ SDGs have become a framework for common action for 
businesses and governments.
Why does it matter for :o9?
To ensure organizations have a positive and meaningful impact, 
it is crucial to link our actions with global goals. As a successful 
and fast-growing company in supply chain planning, :o9 has a 
role to play in advancing the Sustainable Development Goals. 
Thus, our three-pillar sustainability strategy is embedded in the 
overall SDGs framework. Lastly, our contribution may appear 
limited, but the combined impact of all companies contributes 
to a consequent positive change. 
Which SDGs do we contribute to?
In 2022, we continued our reflection on which SDGs are the most 
material and relevant to us as a business and determined where 
we can move the needle to achieve the most positive impact. To 
do so, and as part of our Theory of Change mission and Materiality 
exercises, we identified the SDGs which are most relevant to our 
stakeholders. While assessing which ones have the highest impact 
in terms of risk or opportunity in the long term, we also considered 
our ability as an organization to contribute to achieving progress 
considering our business activities. It allowed us to select 10 SDGs on 
which we will take action in alignment with our sustainability strategy. 
	
At :o9, we selected 10 SDGs where we can take action 
with the greatest impact:
→  Our ESG Strategy  
SDGs

:o9 ESG Report 2022
18
•   SDG 4 Quality Education 
Ensure inclusive and equitable quality education and​ 
promote lifelong learning opportunities for all​ 
→  Educate
•   SDG 5 Gender Equality 
Achieve gender equality and empower all women and girls 
→  Educate, Engage & Transform
•   SDG 8 Decent Work and Economic Growth 
Promote sustained, inclusive and sustainable economic 
growth, full and productive employment and decent work 
for all 
→  Educate & Engage 
•   SDG 9 Industry, Innovation and Infrastructure  
Build resilient infrastructure, promote inclusive and​ 
sustainable industrialization and foster innovation 
→  Educate & Engage
•   SDG 10 Reduced Inequalities 
Reduce inequality within and among countries 
→  Engage
•   SDG 11 Sustainable Cities & Communities 
Make cities and human settlements inclusive, safe, resilient 
and sustainable 
→  Engage
•   SDG 12 Responsible Consumption & Production 
Ensure sustainable consumption and production patterns 
→  Educate, Engage & Transform
•   SDG 13 Climate Action 
Take urgent action to combat climate change and its 
impacts 
→  Educate, Engage & Transform
•   SDG 16 Peace, Justice and Strong Institutions 
Promote peaceful and inclusive societies for sustainable 
development, provide access to justice for all and build 
effective, accountable and inclusive institutions at all levels 
→  Transform
•   SDG 17 Partnership and Goals 
Strengthen the means of implementation and revitalize the 
global partnership for sustainable development 
→  Educate, Engage & Transform

Environment
  
→
In this section 
→  Key Ambitions and Progress
→  Energy and GHGs
→  Sustainability Solutions
→  Water and Waste

:o9 ESG Report 2022
20
“In today’s world, sustainability is not just a choice, it’s a respon-
sibility. As a software company, we have the power to innovate 
and create solutions that not only drive profits but also benefit 
our planet and future generations. Sustainability is a core 
part of our business strategy. This means taking a holistic 
approach, from reducing our carbon footprint and minimizing 
waste to promoting social and economic justice. We are 
transparent about our sustainability goals and progress and 
engage with our clients and stakeholders to build support 
for our efforts. By developing sustainable products and 
services, we will tap into growing demand from environmentally 
conscious businesses. Ultimately, sustainability is not just 
a buzzword or a trend; it’s a fundamental shift in how we 
do business.”
 
Igor Rikalo 
President and Chief Operations Officer 
:o9 Solutions

:o9 ESG Report 2022
21
→  Environmental Ambitions 
As a supply chain technology provider, it is our mission to 
be proactive in solving the climate crisis by reducing our 
organization’s environmental impact and supporting companies 
in their efforts to track and reduce carbon emissions in their 
supply chain. 
Overall, o9 is committed to minimizing our environmental impact 
by reducing our energy and water consumption, decreasing 
our greenhouse gas emissions, and improving our waste 
management practices. Additionally, we want to have a positive 
handprint on the planet by expanding the use of our technology 
solutions to support the sustainability journey of o9 Solutions 
and its clients.
Energy & GHG
Emissions
Sustainability
Solutions
Water
Management
Waste
Management
—Reduce Scope 1 and 2 GHG 
emissions 100% by 2030 from a 
2022 base year as well as to achieve 
100% renewable energy across our 
leased offices by 2030.
—Ensure that 90% of our suppliers, 
covering purchased goods and 
services and capital goods, will have 
science-based targets by 2028 from 
a 2022 base year.
—Become a net-zero company 
by 2040.
—Extend :o9’s core products and 
services to enable and facilitate our 
clients in their sustainable supply 
chain transformation journey.
—Offer environmental footprinting 
capabilities to help our clients 
measure their impact, set targets, 
and track progress. 
—Develop and deploy sustainability 
solutions to 30% of our clients 
by 2030.
—Consider water-saving technologies 
where possible as part of stricter 
environmental building selection 
requirements.
—Improve our overall water 
consumption reporting and monitor 
water consumption data from all our 
offices by 2026.
—Recycle or repurpose by ensuring 
IT equipment is collected in the 
locations that represent 90% of our 
locations worldwide by 2024.
—Monitor waste and recycling data 
from all of our offices by 2026.
—Ensure 80% of office locations 
have a waste sorting system in 
place by 2025.
→  Environment 
Key Ambitions and Progress

:o9 ESG Report 2022
22
Net-Zero Strategy
As a SaaS company, our carbon footprint is relatively small 
compared to businesses in more carbon-intensive industries 
such as manufacturing or retail. Still, we want to ensure we 
reduce the energy and GHGs generated by our supply chain. 
	
Considering the pandemic and its impact on our 
operations, we decided to take 2022 as a baseline instead of 
2021. Therefore, we conducted a more comprehensive carbon 
footprint for this year. It helped us to have a clear picture of 
the current situation before formalizing our roadmap and 
embarking on the next phase of our journey toward becoming 
a net-zero company.
	
We are happy to announce that we have set near-and 
long-term emissions reduction goals in line with the Science-
Based Targets Initiative (SBTi). We will focus on executing 
our decarbonization strategy and taking action to reach net 
zero across Scope 1, 2, and 3 by 2040. Additionally, we are 
committed to:
•   Disclosing our carbon footprint, per the GHG Protocol, yearly.
•   Investing in our carbon offset program to compensate for 
our emissions until achieving net-zero.
•   Reducing Scope 1 and 2 GHG emissions by 50% by 2030 
from the 2022 base year and 100% by 2035.
•   90% of our suppliers by emissions covering purchased 
goods and services will have set science-based targets by 
2028 from the 2022 base year.
•   Educate and engage our stakeholders on environmental 
issues to help us scale climate action.
Our initiatives at a glance
To achieve our net-zero strategy, :o9 Solutions has already 
taken many initiatives on a regional and global level, for 
example:
•   Creation of Sustainable Building Requirements to formalize 
our environmental expectations when choosing co-working 
spaces — i.e., certification and reporting practices.
•   Application of energy saving practices in offices with high 
carbon intensity—i.e., Smart meters and LED lights (our office 
in Amsterdam has energy-saving lights). 
•   Increase of Renewable Energy We negotiated with lease 
building owners to switch to renewable energy.
•   Raising awareness on Employee Commute Encourage 
public transportation, walking, or cycling by subsidizing its 
costs in most of our locations.
•   Optimisation of our Travel Policy with travel behavior 
employees should follow, i.e., electrified transport 
preferred, travel with Economy Class, car sharing.
•   Third-Party Supplier Collaboration We created our 
Sustainable Procurement policy and drafted our Supplier 
Engagement Plan, intending to engage with our key 
suppliers. 
→  Environment 
Energy and GHGs

:o9 ESG Report 2022
23
Scope 3 Emissions generated by Data Centers (Category 1)
As our solutions are cloud-native, the energy usage information 
coming from the data centers is very important to us. :o9 makes 
use of Google Cloud, Microsoft Azure, and AWS. 
Overview of energy used in the data centers: 
	
The emissions have grown since last year as we have 
grown as a business. Currently, Google uses 100% energy from 
renewable sources, whereas Microsoft and Amazon AWS have 
both set high targets to transition the energy consumption to 
renewable energy by no later than 2030. We aim to collaborate 
with our data centers to improve how we monitor the carbon 
emissions generated by these activities with the final objective 
of reducing these emissions. We are working continuously with 
our development and data center provider teams to improve 
how we monitor these emissions and to look for new ways of 
minimizing carbon emissions in the future.
Offsetting
As of last year, :o9 will compensate for the emissions generated 
within our operations by purchasing offset certificates. In July 
2022, we purchased, in partnership with South Pole, 924 
certificates with the Breathing Space Cookstoves project.
Located in Southern India, this project involves designing, 
manufacturing, and distributing efficient household 
cookstoves. This equipment reduces smoke and toxic 
emissions by 80%, improving families’ health and well-being 
while creating jobs and reducing deforestation. By reducing 
the consumption of non-renewable wood and providing 
fuel-saving cookstoves, this project reduces the amount of 
greenhouse gas emissions into the atmosphere. 
The project contributes to the following SDGs:
Co2 emissions in tons
2021
2022
Microsoft Azure—Data Center
289
529
Google Cloud—Data Center
236
682
Amazon AWS —Data Center
33
69

:o9 ESG Report 2022
24
→  Carbon footprint (2022)
As defined by the GHG Protocol Corporate Standard, we divide 
our GHG emissions into three ‘scopes’:
01.   Scope 1 emissions are direct emissions from owned or 
controlled sources. 
02.   Scope 2 emissions are indirect emissions from the 
generation of purchased energy. 
03.   Scope 3 emissions are all indirect emissions that occur in 
the value chain of the reporting company, including both 
upstream and downstream emissions.
Similarly to last year, we calculated our carbon footprint for 
2022 following the GHG Protocol Standards. This year, we 
were able to streamline our environmental data collection and 
calculation thanks to our newly developed digital twin model 
visualization. Our platform helped us map our processes and 
embed environmental footprint information covering energy 
and greenhouse gas emissions.
We estimated our Scope 1 emissions as 0 tCO2e due to the 
fact we are a cloud-based platform and none of our leased 
offices use gas. The majority of emissions related to Scope 
2 stem from electricity consumption in our leased office 
buildings across all of our office locations.
2022 Carbon Footprint Visualization
As you can see on the graph above, 93.5% of our total 
emissions lie in Scope 3, covering the following categories:
Gross global Scope 1 emissions
0 tCO2e
Gross global Scope 2 emissions 
(Location-based)
318.36 tCO2e
Gross global Scope 2 emissions 
(Market-based)
223.7 tCO2e
Gross global Scope 3 emissions
3,350 tCO2e
Total energy
672,421 kW
Total Non-Renewable Energy 
Consumption (80.08%)
538,465 kW
Total Renewable Energy Consumption 
(19.92%)
133,956 kW
Emissionss Sources
2022
%
01
Purchased Goods and Services
2,609.66
78.01%
06
Business Travel
280.25
8.38%
07
Employee Commute
244.66
7.31%
02
Capital Goods
210.71
6.30%
05
Waste Generated in Operations
0.096
0%
—
Total scope 3 emissions
3,345.38
100%
Scope 2
Scope 3

:o9 ESG Report 2022
25
→  The :o9 Forest: 2022, a year of growth!
11,642 trees planted in a year
In partnership with Tree Nation, we plant trees to minimize the 
impact of climate change:
•   1 tree for every new hire
•   1 tree for every promotion
•   1 tree for every work anniversary
•   10 trees for every new aim10x executive council member
•   +100 trees to thank aim10x collaborators
•   +6,000 trees planted during :o9 Walks
•   Multiple trees planted as part of Social Impact initiatives
→ If you want to see how our tree planting mission is getting on, 
check out our ever-growing :o9 forest
Species by type:
→  The Climate Pledge
We are proud to have joined the Climate Pledge, thus enforcing 
our commitment to become a net-zero company! 
	
We are joining a prestigious group of companies commit-
ted to reaching net-zero carbon emissions by 2040, a full ten years 
ahead of the Paris Agreement goal. This is an exciting next step 
in our journey to net zero, which began in 2021 when we started 
measuring our carbon footprint so we could set accurate targets 
for improvement.
:o9 Solutions commits to being net-zero by 2040.

:o9 ESG Report 2022
26
→  Environment  
Sustainability Solutions 
At :o9, we are committed to taking actions that minimize the 
environmental impact of our operations to become Net Positive. 
We certainly believe all steps count, but we also know that a way 
to have a greater impact is by walking this journey together with 
our clients. Using our technology and expertise, we can redefine 
how organizations can make decisions for a more sustainable 
supply chain and planet.
	
Based on this reflection, we decided in 2021 to extend :o9’s 
core products and services by developing a platform to empower 
decision-makers in their day-to-day responsibilities in managing 
supply chains. In 2022, we developed the platform by engaging with 
our existing clients to understand their challenges and objectives. 
It helped us shape our tool to ensure it facilitates environmental 
measurement or solves other logistics challenges. 
	
With our Sustainability Solutions, our goal is to create a 
positive impact at scale by providing our customers with the 
technology necessary to unlock insights, make better decisions, 
and achieve great outcomes.
	
:o9 Sustainability Solutions capabilities extend :o9’s existing 
supply chain data integration architecture. Now the platform 
incorporates the full spectrum of sustainability data needs and 
automates and streamlines the process of sustainability data 
acquisition, validation, cleansing, and harmonization in line with global 
standards. The platform seamlessly embeds ESG metrics and KPIs 
into best-in-class supply chain planning.

:o9 ESG Report 2022
27
In summary, our net-zero platform: 
•   Offers environmental footprinting capabilities to help 
our clients measure their impact, set targets, and track 
progress.
•   Provides our clients with end-to-end sustainable supply 
chain planning and risk management capabilities.
•   Support our clients in their efforts to track and reduce their 
carbon emissions.
•   Help our clients automate and streamline ESG data 
collection, validation, and harmonization across Scope 1, 2, 
and 3 categories.
•   Support our clients moving from the linear ‘take, make, 
waste’ model towards more circular operational business 
processes with our NPI and planning capabilities.
•   Enhance supplier collaboration to increase primary data 
collection and achieve more accuracy of the environmental 
metrics and supply chain transparency.
→  We practice what we preach
We used our Sustainability Solutions suite of applications to 
monitor and calculate our carbon footprint, including scope 1, 2, and 
3 emissions. The analytics and SBTi modules integrated into the 
tool helped us to define our decarbonization strategy and prepare 
with confidence our SBTi submission. Additionally, through :o9’s 
innovative platform, we gained visibility of relevant sustainability 
dimensions to uncover ESG-related risks and find opportunities to 
improve data management and decision-making processes.
→  Positive impact on supply chains 
We want to support our clients in their sustainable supply chain 
transformation journey. Below are some highlights of what can 
be achieved thanks to our Sustainability Solutions: 
•   Environmental footprint Streamline environmental data 
acquisition and gain end-to-end visibility of the entire value 
chain’s environmental impact.
•   Supplier collaboration Enhance supplier collaboration to 
increase primary data collection and achieve more accuracy 
of the environmental metrics and supply chain transparency.
•   ESG risk detection and sustainable procurement Increase 
resilience by visualizing your n-tier supplier network and 
ESG scores. Identify risks through real-time alerts to inform 
procurement decision-making.
•   Sustainable operational planning Boost your supply chain 
plans by adding environmental metrics to decision-making. 
Forecast by understanding the trade-off between cost, 
service level, and environmental impact.
•   Sustainable strategic planning Achieve goals by evaluating 
CapEx carbon, water, and waste reduction initiatives. Make 
optimal decisions with real-time planning and understand the 
cost performance of various initiatives.
•   Circular operational planning Move from the linear ‘take, 
make, waste’ model towards more circular operational 
business processes with our NPI and planning capabilities.
To learn more, visit :o9solutions.com/sustainability

:o9 ESG Report 2022
28
“For companies with substantial value chains, there is a growing 
need to move beyond the basic standard of compliance 
reporting and towards a sustainable operating model if they 
are to meet their established sustainability targets. :o9 has 
seamlessly integrated sustainability metrics and KPIs into 
its industry-leading digital platform to enable our clients to 
transform their supply chains by optimizing performance in line 
with cost, service level, and sustainability target objectives.” 
 
Stanton Thomas 
SVP, Sustainability Solutions at :o9

:o9 ESG Report 2022
29
→  Webinar: The Path to Net Positive
In November 2022, we organized a webinar with Mark Kroese, GM 
for Sustainability Solutions at Microsoft, and Stan Thomas, SVP of 
Sustainability Solutions at :o9, during which we discussed the concept 
of Net Positive based on the book by Paul Polman. In a presentation, 
Microsoft mapped out its path towards negative carbon emissions 
(a goal it plans to achieve by 2030) and making a net-positive impact 
on society as a whole. The two sustainability leaders discussed how 
technology enables global enterprises to reduce carbon emissions, 
why a sustainability strategy is good for the environment and good 
for the financial bottom line, and how Microsoft is blazing a trail 
towards a net-positive impact on society that other companies can 
follow. It was an inspiring session available now to watch on our new 
aim10x platform!
→  Environment  
Water and waste
 
01.   Waste
→  Our Strategy
As responsible corporate citizens, we are committed to minimizing 
waste and improving our waste management practices. To 
accomplish this, we have implemented local recycling programs 
in most of our offices, with an emphasis on reducing paper usage. 
Each office also takes different measures to minimize waste, i.e., 
using printers only when necessary, using reusable bottles, and 
separating waste. Additionally, we encourage our employees to 
adopt environmentally friendly behaviors in the workplace and 
when traveling. We also organize volunteering initiatives linked to 
waste management to raise awareness and maximize our impact 
as a company. 
	
As part of our environmental policy, we have set goals 
related to waste on a global level. Indeed, :o9 Solutions commits to: 
•   Recycle or repurpose by ensuring all end-of-life IT equipment 
is collected in the locations that represent 90% of our world-
wide offices by 2025. 
•   Ensure 80% of office locations have a waste sorting system 
by 2026. 
•   Monitor waste and recycling data from all of our offices by 2026.
Regarding reporting, information on our waste consumption was 
only available from our offices in Bangalore and Paris. However, in 
the upcoming years, we expect to increase the quality of the data 
and the granularity by receiving detailed information from our 
other offices, which can be broken down into different categories.
→  Our Partnership with Revivn
:o9’s Social Impact team and IT department has launched “:o9 
Tech for Impact”, a global initiative to expand the lifecycle of IT 
hardware for good.
	
To do so, :o9 has partnered with Revivn to collect, 
repurpose, recycle and dispose IT equipment in accordance 
to accepted standards. Revivn expands the lifecycle of the IT 
hardware and donates it to NGOs, where possible. If that is 
not possible, Revivn will recycle or dispose of them following 
strict standards.
	
The first Revivn collection took place at our headquarters 
in Dallas in February 2022. Approximately 140kg of IT equipment, 
which otherwise would have ended up in a landfill, was recycled. 
It helped support social organizations such as Impact, HIAS, and 
PEPY. More collection points were launched at the end of 2022 at 
the Amsterdam and Bangalore offices to be picked up by Revivn 
during 2023. Check our article for more information: o9 Tech For 
Impact: :o9 launches partnership with Revivn.

:o9 ESG Report 2022
30
→  A Look at our Bangalore Office
Our biggest office, located in Bangalore, is advanced in waste 
management. As this office continuously improves, we aim to 
communicate internally on their initiatives and best practices, 
so all offices can get inspired to improve their processes. 
	
Amongst the various initiatives in place, emphasis was 
made in 2022 on the waste generated by the cafeteria. Thanks to a 
specific weighing machine, we started monitoring the waste (food, 
pantry, dry waste, and plastic waste). Keeping track of this waste 
was crucial to ensure we improved over time. To raise awareness, 
we wrote the previous day’s waste details on the whiteboard at the 
cafeteria entrance. Also, some processes are being implemented to 
ensure we can better estimate the number of employees who will 
eat at the cafeteria. We still aim to identify the NGO, charity, or any 
organization that can take the excess food so they can distribute it 
to those who need it most. 
02.   Water
→  Strategy
While our impact as a software company is minimal, we want 
to ensure we take steps to reduce our water consumption 
wherever possible. We want to ensure our community is aware 
of and works to minimize our water usage to preserve this finite 
and valuable resource.
	
As such, :o9 is committed to raising awareness amongst 
our employees around freshwater scarcity, thus reducing water 
consumption and using water responsibly. This can be through 
various initiatives, such as reminders, in-office posters, monthly 
newsletters, webinars, or talks. We aim to improve our overall water 
consumption reporting and monitor water consumption data 
from all our offices by 2026. Lastly, we want to ensure new office 
contracts require facility providers to report on water metrics and 
provide data specific to our consumption at least annually.
→  Data Centers
The operation of the data centers we use generates heat and 
must be cooled through various solutions, including water 
cooling. Our providers closely monitor water usage and take 
measures to improve water efficiency in data centers. Our 
partners, Google, Azure Cloud from Microsoft, and AWS from 
Amazon, have committed to becoming water positive by 2030. 
This means that they will replenish more water than they 
consume and support water security in communities where 
they operate.

Social
  
→
In this section 
→  Key Ambitions and Progress
→  Diversity, Equity and Inclusion
→  Employee Health & Wellness
→  Working Conditions
→  Training and Education
→  Philanthropy & Community Engagement

:o9 ESG Report 2022
32
“One of :o9’s founding principles is supply chain excellence 
is good for companies, and it is good for the planet. Our 
AI-enabled platform not only helps companies improve 
their financial metrics but also delivers a more sustainable 
supply chain. At :o9, we seek to inspire all our stakeholders 
to prioritize and invest in ESG through various initiatives. 
We have designated Social Impact as one of our core 
values. We have a senior sustainability leader and multiple 
executives who are ESG certified. We understand ESG 
is a journey, one that requires sustained energy and 
investments, and that is what :o9 is committed to through 
our innovative products, people, and resources.” 
 
Vikas Goel 
Chief Human Resources Officer 
:o9 Solutions

:o9 ESG Report 2022
33
→  Social Ambitions
The social section of the ESG report provides an overview of the 
company’s social impact program and the way various stake-
holders are involved. This section aims to provide insight into the 
company’s efforts to create a positive social impact, including 
initiatives related to employee welfare, diversity and inclusion, 
community engagement, working conditions, and employee 
development. This section helps our stakeholders understand o9’s 
commitment to social responsibility and its efforts to create long-
term sustainable value.
Diversity, Equity,
and Inclusion
Employee Health &
Wellness
Working Conditions
Training and
Education
Philanthropy &
Community
Engagement
—Promote diversity, equity, 
and inclusion, in our 
workforce, leadership, and 
supply chain.
—Have 40% gender diversity 
in our management team 
by 2025.
—Reach 41% gender diversity in 
our employee base by 2025.
—Achieve equal opportunity 
for all of its employees and 
applicants for employment.
—Complying with all relevant 
local, national, and international 
laws and regulations related 
to safety.
—Strive to maintain 0 work-
related safety incidents on 
an annual basis.
—Strive to reach 0 days lost 
because of injury annually.
—Audit employee 
compensation twice a year 
to ensure fair pay for equal 
qualifications/performance, 
and make necessary 
adjustments, starting in 
2024 onward.
—Ensure all standard benefits 
are provided, including STD/
LTD, life insurance, health 
insurance, and retirement 
plans globally in line with 
local laws and regulations.
—Publish a list of all benefits 
:o9 provides beyond the 
statutory requirements 
in each country by April, 
2024. Explore any additional 
benefits that :o9 employees 
value for 2025 and beyond.
—Offer career growth 
and development to all 
employees.
—Ensure all employees 
receive at least one 
performance and career 
development review.
—Share knowledge and 
expertise through events, 
training, workshops and :o9 
Academy.
—Create a culture of giving 
at :o9 that involves 40% of 
employees in social impact 
activities that contribute to 
a more sustainable planet 
and communities by 2025.
—Becoming a thought leader in 
corporate philanthropy so we 
engage other organizations 
in building knowledge and 
improving social impact efforts.
—Maintain a year-on-year 
increase on our total social 
impact reach in the form 
of donations and time 
volunteered until 2040.
→  Social 
Key Ambitions and Progress

:o9 ESG Report 2022
34
→  Our Commitment
Diversity, Equity, and Inclusion principles are essential to the 
success of businesses today. As :o9 Solutions continues its 
exponential growth into the marketplace, there will be increased 
attention and interest in how we do business. As an innovative and 
forward-thinking company within the technology and supply chain 
space, :o9 Solutions is uniquely positioned to change the landscape 
regarding the representation of historically excluded populations 
within both the supply chain and technology industries. 
	
Thus, :o9 is committed to creating and maintaining a 
workplace where all employees, regardless of age, gender, race, 
ethnicity, disability status, or sexual identity. All employees can have 
an opportunity to participate and contribute to the success of 
the business and are valued for their skills, experience, and unique 
perspectives. Transparency and accountability are key; we want to 
accelerate representation by setting specific and public targets. 
:o9 Solutions is committed to 
•   Reaching 40% gender diversity in our management team 
by 2025.
•   Reaching 41% gender diversity in our employee base by 2025.
•   Achieving equal opportunity for all :o9ers and applicants 
for employment.
•   Recruiting, hiring, training, and promoting people in all job 
classifications without regard to race, color, religion, sex, sexual 
orientation, gender identity, age, national origin, disability, or 
veteran status.
•   Prevent discrimination and harassment in the workplace.
→  Highlights of 2022
In 2022, :o9 Solutions began the journey of improving employee 
engagement and inclusion. The production of the first video 
commemorating PRIDE Month in June gave voice to the LGBTQ+ 
community within the company and began conversations around 
intentional acknowledgment and respect among coworkers. On top 
of the CEO Action Pledge, we hosted a collaborative virtual panel 
event with the Dallas Mavericks Women’s Employee Resource 
Group, a fireside chat with Char Dubey of Match.com, sponsorship 
of Dallas PRIDE Festival, community engagement and sponsorship 
of the Young Women’s Preparatory Network and Girls Inc. of 
Greater Dallas County.
	
In the coming years, :o9 Solutions will continue expanding 
its cultural competence to be an inclusive global organization. This 
means an increased awareness around cultural celebrations and 
practices, improved communication and emotional intelligence 
training, and visual storytelling in partnership with the :o9 Design Lab. 
	
In continued efforts to ensure that :o9 is publicly committed 
to equitable hiring practices, we have become a signatory of the 
American Association of Retired Persons (AARP) Employer Pledge 
Program. This pledge provides resources to ensure that we are 
age-inclusive with our workforce and support employees through 
all stages of life.
→  Social 
Diversity, Equity, and Inclusion

:o9 ESG Report 2022
35
“With the increased discussions of DEI-related content with-
in the company, feedback has been received from global 
employees that they feel seen and valued and that they can be 
their authentic selves while doing their best work as an inspired 
:o9er. By fostering an environment that commands respect 
and understanding while allowing people to be their authentic 
selves, we are on track to positively disrupt the technology 
industry and be a best-in-class organization.” 
 
Maiya Winston  
Global Diversity, Equity & Inclusion Leader 
:o9 Solutions

:o9 ESG Report 2022
36
Signatory of the CEO Action for Diversity  
and Inclusion Pledge
“Commitment to diversity and inclusion takes all of us.”
	
:o9 Solutions is an official signatory of the CEO Action for 
Diversity & Inclusion™ pledge as of May 2022. The Pledge has been 
signed by over 2,400 CEOs agreeing to take action to cultivate 
environments where diverse experiences and perspectives are 
welcomed and where employees feel comfortable and encouraged 
to discuss diversity and inclusion.
With this pledge, we commit to three action areas:
01.   Improving Cultural Competence to support a fully 
integrated global workforce.
02.   Prioritizing Emotional Intelligence as the basis of an 
innovative and inclusive culture.
03.   Creating opportunities to expose underrepresented pop-
ulations around the world to STEM education and careers.

Support Women in STEM
In 2022, we partnered with Microsoft to support school-aged 
young women in their aims to work in tech and excel in STEM 
education. Microsoft and Tata STRIVE partnered to implement the 
CyberShikshaa+ program, helping female engineering graduates 
from disadvantaged backgrounds join the digital industry and meet 
the demand for cybersecurity-trained professionals. 
	
Besides the core technical skills imparted in the four-
month training, CyberShikshaa+ also focuses on soft skills and 
industry readiness counseling. More information can be found here. 
So far, 108 students have completed the course, and :o9 was 
delighted to get involved and find two great candidates to join :o9. 
After going through the selection and interview process, :o9 hired 
two interns. They are both now part of :o9’s cyber security team; 
this was a massive milestone in their budding careers.
Total Workforce Overview 
Including permanent and temporary employees 
*Gender as specified by the employees themselves
Female
Male
Other*
Not diclosed
Total
23.75%
75.10%
0%
1.14%
100%
581
1837
0
28
2446

:o9 ESG Report 2022
37
Our Strategy
:o9’s greatest strength is our people. We can only be successful when 
our employees feel inspired by our work culture and environment. As 
a fundamental pillar of :o9’s culture, we are dedicated to providing 
an environment where our employees’ health, safety, and wellness 
are top priorities.
	
Our Employee Health and Wellness strategy and 
initiatives cover both occupational safety and employees’ well-
being. Operating around the globe, we need to provide a safe 
working environment and minimize the risks of accidents and 
injuries by considering the specificity of each office. Similarly, 
we follow the approach regarding our employees’ well-being and 
mental health. As a global company, our employees come from 
diverse backgrounds, meaning various stress factors can impact 
their mental health. This is why it is crucial to develop an inclusive 
and innovative environment that answers everyones’ needs.
As stated in our Labour and Human Rights policy, :o9 commits to:
•   Complying with all relevant local, national, and international 
laws and regulations related to safety.
•   Not tolerating any conduct that jeopardizes the safety of 
the workplace, other employees, or the public community. 
•   Taking preventative actions to avoid injuries related 
to the workplace.
•   Providing employees with ergonomic office equipment. 
•   Striving to maintain 0 work-related safety incidents 
on an annual basis. 
•   Striving to maintain 0 days lost because of injury annually. 
•   Developing a training program on Work-Life Integration and 
training at least 80% of our employees and 100% of team 
leads (and above) globally by 2024. 
	
Our annual employee satisfaction survey showed great 
progress on Work-Life Balance in 2022 (14+ point improvement).  
In 2023, we intend to build and improve a WLB culture that inspires all 
:o9ers. We did not record any work-related injuries/fatalities in 2022.
→  Social 
Employee Health & Wellness

:o9 ESG Report 2022
38
“In response to the pandemic, many companies migrated to 
the hybrid or remote working model. :o9 Solutions already had 
a culture of autonomy and flexibility, so they were positioned 
well to accommodate this new way of working, which is now 
being coined as work-life integration (WLI). WLI empowers 
employees to decide what gets done and when. Depending 
on what employees need to focus on, work or life, or both, the 
company supports that. :o9 Solutions continues to evolve on 
how we approach WLI to meet the needs of our employees 
and the business.” 
 
Jamie Price 
Sr. HR Business Partner 
:o9 Solutions

:o9 ESG Report 2022
39
Wellness Committee
To support our strategy and provide structure, direction, and support 
for :o9’s wellness initiatives, we created a Wellness Committee in 
2022. This committee aims to provide activities and resources that 
encourage a culture of health and wellness in our workplace, improve 
the quality of life, and increase employee satisfaction. 
	
The Wellness Committee comprises a peer group of 
employees who guide wellness information and activities for their 
region. In effect, the committee member becomes a wellness 
“champion” responsible for promoting the organization’s goal of 
keeping teammates healthy. Committee members provide critical 
“word-of-mouth” advertising essential to building strong awareness 
and participation.
Wellness Training
Extensive research has shown that happy employees are more 
efficient and successful in their professional and personal lives, 
are less sick, and generally get more satisfaction. In 2022, we 
implemented training on Integrating your personal life & work at 
:o9. This training aimed to share some simple but effective tips and 
tricks to help them be the best version of themselves through 
having a healthy Work-Life Integration. Happy :o9ers make a happy 
:o9 Solutions! 
Work-Life Balance at :o9
The Human Resource and the Wellness Committee has rolled 
out several initiatives to help improve work-life balance:
Flexible hours 
and schedules
Generous PTO
Social activities 
and events
Volunteer time off
Open-door policy
You can communicate 
openly, talk about your 
grievances and share ideas 
with us.
Events to promote an 
active lifestyle such as :o9 
Walks and :o9 Runs
Support our community 
through volunteer 
activities during company 
work hours.
:o9 Takes Off which is 
global floating holidays 
and competitive time-off 
places.
When we work from home, 
we paly from home with 
fun after work activities. 
If you’re in the office, feel 
free to join these events in 
person.
Increased Resources and 
Slack Channel to share best 
practices around well-being, 
mental and physical health, 
and stress management.
Enjoy yourself—we 
encourage you to take 
time off as you to rest and 
re-energise.
Facilitated Team 
Discussions which 
resulted in innovative 
solutions for the team.
You have the freedom to 
adapt your schedule based 
on your needs.
Regional Wellness 
Events such as virtual 
yoga, external speakers, 
informational newsletters 
or stress management 
seminards.

:o9 ESG Report 2022
40
Vision and Initiatives
At :o9, people are at center stage, and keeping employees en-
gaged is one of our highest priorities. This includes flexibility, fair 
compensation, employee satisfaction, and benefits across all 
international locations. As we are spread across various countries 
worldwide, our benefits packages vary from country to country. 
However, our legal and hiring teams ensure equal policies and 
wages across all teams and locations.
	
:o9 Solutions recognizes that a flexible approach to work 
arrangements improves the working conditions of our employees, 
which leads to higher levels of job satisfaction and productivity. 
We offer a flexible schedule, which allows employees to work at 
times that work best for them, reducing stress and improving 
work-life balance. We also offer a generous holiday policy, enabling 
employees to take the time they need to recharge and focus on 
their personal lives.
	
Our company is committed to paying our employees a 
living wage by offering a competitive wage. In addition to a living 
wage, :o9 Solutions provides a wide range of benefits. Benefits 
may depend on the various regions, but we report a very high 
coverage globally on the following ones (80%):
•   Paid vacation
•   Paid sick leave
•   Flexible working hours
•   Flexible work location
•   Profit sharing
•   Financial wellness programs for employees
•   Financial literacy training for employees
•   Mental health resources
•   Medical insurance
•   Primary caregiver leave
•   Secondary caregiver leave
Inspired :o9ers Experience Survey
Each of us wants to work in an environment where our voices and 
feedback are heard and make a difference. Our goal at :o9 is to 
foster a culture of continuous improvement through feedback. For 
us to reach that goal, our annual Inspired :o9ers Experience Survey 
is one of the most important tools we have. It provides valuable 
insights into how employees feel about their jobs, what motivates 
them, and what they need to be successful.
In 2021, the Employee Engagement survey was sent out via our 
internal platform. In 2022, we decided to use a recognized People 
Success Platform. As part of this migration, some questions were 
changed or modified based on their recommendation, but most 
were similar or the same as the 2022 survey.
In our Inspired :o9ers Experience Survey, there were 35 rated 
questions, all within a range of 1–100. They covered eSAT, 
Positive Work Environment & Inclusivity Meaningful Work, 
Growth & Rewards, Trust in Leadership, and :o9 Values. 
The survey ends with three open-ended questions:
•   Which of the :o9 values are we best at? 
•   Which of the :o9 values do we need to work on? 
•   What is the one thing :o9 Solutions can do to improve 
as an organization?
Based on this feedback, we strive to change our policies and prac-
tices, ensuring that it meets our employees’ needs by creating a 
positive workplace culture.
→  Social 
Working Conditions

:o9 ESG Report 2022
41
Key indicators
Talent Development 
Our employees’ career growth and development is highly important. 
We aim to assist all :o9ers in their growth. Considering the diverse 
profiles of our employees, we provide access to a broad range of 
learning programs. For instance, all employees have access to the 
following learning platform: 
01.   Internal Development Pathways Our learning pathways, 
which are usually instructor-led, aim to help employees 
develop their soft skills and leadership skills (e.g., Core 
Development levels, Directors Level, Executive Level). 
02.   LinkedIn Learning All full-time employees can access this 
platform to take necessary courses and certifications.
03.   Coursera Courses Our employees can request access to 
this platform if they need to develop their knowledge on a 
given topic (e.g., College Level Courses).
:o9 Academy—Learning made easy, anywhere, anytime
Accessible to all employees, the :o9 Academy offers a virtual, self- 
paced, or live training session. Employees can go through the 
Learning Programs, complete the quizzes and earn certifications. 
Our Academy offers plenty of training related to supply chain, tech- 
nologies, Digital Brain, R&D, and sustainability.
	
For instance, the :o9 Sustainability Program is accessible 
on the :o9 Academy platform. This program demonstrates how 
sustainability and social impact are part of the DNA at :o9 by the 
intersection between sustainability and the supply chain and covers 
topics such as :o9’s strategy, SDG, ESG practices, and Scope 1, 2, and 
3 emissions.
Employee Attrition Rate
17.29% (368)
Voluntary employee attrition rate
15.88% (338)
Employee Satisfaction Rate  
(Inspired :o9ers Survey)
75%
Response Rate (Inspired :o9ers Survey)
70%
eNPS: Employee Net Promoter Score  
(Inspired :o9ers Survey)
32 (scores range 
from -100 to 100)
→  Social 
Training and Education

:o9 ESG Report 2022
42
The :o9 Academy team has certified over 5,000 pro-fessionals, with 
an impressive 55% being our valued partners and customers. This 
significant milestone demonstrates our commitment to delivering 
high-quality training and education programs that enable our 
partners and customers to succeed.
	
The team added 180 hours of industry-leading content 
related to digital Supply Chain, ESG, Revenue Growth Management, 
and cutting-edge technology. By continuously enhancing our 
curriculum, we ensure our students receive the most up-to-
date knowledge and skills required to thrive in today’s dynamic 
business environment.
Performance and Career Pathing
Previously, the annual performance reviews were done in multiple 
systems. We decided to build a more global and fair approach as 
the process differed based on which role and portfolio employees 
were in. 
	
In April 2022, Lattice was implemented. All employees 
(contractors and interns excluded) have access to this platform. 
This platform offers a module for setting up regular 1:1s between 
peers or between managers and their direct reports. The Updates 
module lets people give work updates and track their weekly 
progress. The Goals module allows us to set up cascaded goals 
from the company and department levels to the individual level. 
The Feedback module allows people to give and request feedback. 
The Grow module is where people can set up their Individual 
Development Plan and concrete growth plans to improve skills and 
competencies, and most importantly, we can house our career 
tracks and paths when we have finished building them. 
Key indicators
Percentage of employees receiving at least one 
performance and career development review 
(include all employees who were hired on or before 
Sept 30th, 2022)
100%
Lattice Feedback Adoption 
Number of feedback sent via Lattice 
1,534
Percentage of New Hired Employees trained 
on “Workplace Respect”
90,17%
LinkedIn Learning Indicators
• Activation rate
• Learner conversion rate
• Average Learning Hours 
• Total Learning Hours
• Total Courses Viewed
98%
70.6%
2 
2552
12996
Coursera Indicators 
• Number of licenses procured
• Unique course enrollment
• Unique learner enrollment
• Completion average
200
452
232
13.47
:o9 Academy Indicators
• Number of Programs Published
• Content Duration (hours)
• Total Users Registered
62
180
4380

:o9 ESG Report 2022
43
Aim10x—Educate beyond our organization  
The aim10x Innovators Network was launched in 2021 to gather 
supply chain practitioners with the objective to share knowledge and 
expertise on a broad range of topics. Since then, we have organized 
aim10x global every year, which is our largest international digital 
transformation event. Through keynotes with C-Suite executives and 
interactive industry roundtables, we provided an online platform to 
learn from firsthand digital transformation experience.
01.   What is aim10x? 
aim10x is a unique space created to support innovators, 
academics, and leaders in business planning and decision-
making. Learn from the world’s leading innovators. Overcome 
obstacles. And accelerate your digital transformation journey.
02.   What? 
:o9 Solutions created its aim10x Executive Council in partner- 
ship with some of the most visionary experts across industries 
to deliver insights drawn from professional experience.
02.   Why? 
Executives can navigate and accelerate their digital 
transformation journeys through aim10x webinars, 
Masters of Digital Transformation podcasts, and the 
aim10x Innovators Network.
You can access all the recordings of aim10x global 2022 on our 
dedicated platform.
Keynote 
The Case for Optimism on the Climate Crisis
The Sustainability Revolution is well underway, and it has the poten- 
tial to reshape the world, transforming our relationship with 
businesses, the environment, and each other. The private sector is 
critical to achieving the Paris Agreement’s goals by taking bold action 
and embracing the Sustainability Revolution in this decisive decade.
Roundtable 
Sustainability as a Measure of Supply Chain Success
The pressure is on companies to simultaneously perform well 
and do good for the planet. Addressing this combined challenge 
requires strategic alignment of transformation priorities such that 
investments in people, process, and technology create progress 
toward all objectives. For those companies that already align 
purpose and performance, the move to digital operating models 
is a critical step on the path to success.

:o9 ESG Report 2022
44
Key initiatives
Supporting our communities and planet is the essence of our social 
impact strategy at :o9. Our stakeholders value the strong culture 
of giving, which expresses corporate and employee donations 
and volunteerism. We are proud to have many examples of those 
initiatives at :o9.
Pledge 1%
As part of Pledge 1%, :o9 has committed to donating 1% of our 
time in the form of mentorships and 1% of our technology back to 
communities and NGOs around the world who can optimize their 
supply chains for a great cause. As of July 2021, we joined forces 
with companies committed to Pledge 1% and became a member 
of WePledge 1%, a community of forward-thinking tech companies 
that want to take their employee impact to the next level.
WePledge 1%
By joining WePledge 1%, we were given access to a toolkit, ongoing 
support, and a practitioner network that makes initiating or 
improving employee engagement impact programs easier. Being 
in the same cohort with recognized companies, we have gained 
knowledge and best practices on scaling our employee impact. 
More traditional employee engagement programs only looked into 
company-wide initiatives. Through this program, we will encourage 
individual initiatives and campaigns that will support our Pledge 1%. 
The cohort meetings brought many learnings and best practices 
from leading tech companies. 
:o9 Walks
:o9 successfully completed the second edition of its highly ac-
claimed initiative, :o9 Walks. The event was held during Mental 
Health Awareness Month in May 2022 and saw over 1,397 :o9 
employees, clients, partners, family, and friends participate from 
around the world.
	
:o9 Walks is a month-long global initiative that aims to 
promote the importance of an active lifestyle for our mental well-
being. Participants were encouraged to walk as many steps as 
possible, with :o9 pledging to plant a tree for every 50,000 steps 
collected. As a result, the initiative led to the planting of over 6,317 
trees to support the Trees for Tigers program in the Simlipal National 
Park, Odisha, protecting the rare Melanistic (Black) tigers.
	
The initiative’s resounding success was largely due to the 
strong partnership between :o9 and Tree-Nation, which made it 
possible to plant these trees and encourage active participation in 
the initiative. Participants recorded a staggering 315,865,563 steps, 
showcasing their commitment to a healthy and active lifestyle.
	
:o9 Walks is an excellent example of how organizations can 
unite to make a difference and support the environment, all while 
promoting the importance of mental well-being. You can learn more 
about :o9 Walks in the press release, and check out the awesome 
after-movie showcasing the event’s highlights.
→  Social 
Philanthropy & Community Engagement

:o9 ESG Report 2022
45
:o9 Bikes
:o9 Bikes is a Global cycling challenge that runs throughout Sep-
tember. The initiative saw 117 avid bikers collectively cover an 
astounding 8,028 km.
	
The challenge promoted sustainable transportation and 
a healthy and active lifestyle while supporting charitable causes. 
Participants who covered the most distance were rewarded with 
donation credit to support the causes they care about. The top 3 
participants of the challenge received generous donation credits.
	
:o9 Bikes’ Global cycling challenge was a great success 
and a testament to the company’s commitment to promoting 
sustainable transport, physical fitness, and supporting 
charitable causes. The initiative brought together a diverse 
group of bikers, all with a shared passion for cycling and making 
a difference in the world.
Social Impact Day
:o9 celebrated its first-ever Social Impact Day on September 23rd. 
The event was a resounding success, with over 440 :o9ers partic-
ipating in various volunteering initiatives across the globe.
	
The day was marked by a series of activities organized 
across continents, including virtual volunteering sessions to 
enable maximum participation by remote employees. Activities 
ranged from plastics fishing in the Amsterdam canals and 
collecting trash in Lalbagh botanical garden in Bangalore to 
playing with kids in an orphanage in Hyderabad, spending a day 
in retirement homes in Lucknow and Patna, and cleaning up L.B. 
Houston Natural Trails in Dallas.
	
The celebration also marked International Sign Language 
Day, with :o9ers in London, Shanghai, Atlanta, Seoul, EMEA, NA, 
APAC, and India learning sign language basics.
	
Through these activities, :o9ers worldwide came together 
to positively impact their communities, reinforcing the company’s 
commitment to social impact and making a difference. :o9’s Social 
Impact Day was a great success, and the company looks forward 
to continuing this initiative in coming years.

:o9 ESG Report 2022
46
:o9 Giving Campaign
:o9 organized a series of donation drives in November and December 
2022 to support vulnerable communities across the globe.
	
In Dallas, :o9 partnered with SoupMobile and wrapped 190 
shoeboxes filled with personal hygiene and snack items for homeless 
people, donated by the customer New Balance. In Barcelona, :o9ers 
partnered with Banc dels Aliments to collect and donate 257 kg of 
food to vulnerable families.
	
In Amsterdam, :o9ers supported NL for Ukraine by contri-
buting to a Ukrainian foster home for disabled children. Meanwhile, 
in London, :o9ers gave back to underprivileged communities 
by wrapping gifts and donating them to the less fortunate in 
collaboration with the British Heart Foundation.
	
Through these donation drives, :o9 and its employees 
made a tangible difference in the lives of those who need it most, 
reflecting the company’s values of compassion and community 
service. As a socially responsible organization, :o9 continues to seek 
ways to give back to society.
Policies and Goals
Extracted from our Environmental and Social Impact Policy, 
here below are some goals we have set for ourselves to keep 
on maximizing our impact when it comes to Philanthropy and 
Community Engagement:
•   Create a culture of giving at :o9 that involves 40% of employees 
in social impact activities that contribute to a more sustainable 
planet and communities by 2025.
•   Score a minimum of 80% satisfaction for all social impact 
activities and programs launched yearly.
•   Maintain a year-on-year increase in our total social impact 
reach through donations and time volunteered until becoming 
a sectorial leader in philanthropy reach by 2040.
Furthermore, we implemented the following policies to follow our 
commitment to WePledge: 
•   Matching Gift Policy, giving $500 per year that can be ob- 
tained by matching donation dollar per dollar or via rewarding 
volunteering time of 15$ per hour. 
•   Volunteering Time Off Policy, giving our employees 20 hours of 
paid working time to volunteer for a cause they care about.

:o9 ESG Report 2022
47
Launch of the Deed platform
To execute the WePledge 1% program and policies, in May 2022, 
:o9 partnered with Deed. Deed is a volunteer and donation platform 
connecting employees with various volunteer opportunities and 
charitable causes. The platform allows users to browse and sign 
up for volunteer opportunities, donate to causes and nonprofits, 
and track their impact through an online dashboard. Deed partners 
with more than two million charities and non-profit organizations 
to create meaningful volunteering experiences and provide funding 
for social impact projects. Additionally, the platform offers tools and 
resources to help employees start their own fundraising campaigns 
for causes they care about. When donating and volunteering 
through Deed, :o9 employees automatically receive their donation 
match or their donation credit when they volunteer.
	
In this first year, our organization has made a significant 
impact through our charitable giving and volunteer efforts 
in Deed. Our total donations to various nonprofits amounted 
to an impressive $515,992.26, showcasing our commitment 
to social responsibility. Through the Deed platform, we 
contributed an average of $182.15 per employee, demonstrating 
the generosity of :o9ers. Furthermore, we also dedicated our 
time and effort towards volunteering, contributing 1,502.25 
hours outside of working time. Our hottest campaign, “Support 
the UNICEF Ukrainian Efforts’’ saw overwhelming support from 
our team members and donors. Overall in 2022, we reached 
236 nonprofits through our collective efforts, showcasing our 
commitment to our communities and beyond.
Grant donation to Khan Academy
As part of our commitment to furthering education and providing 
opportunities for students to learn, we have made a significant 
donation to support Khan Academy’s mission of providing 
free, world-class education for anyone, anywhere. Through our 
contribution, we aim to help Khan Academy to continue providing 
this invaluable resource to those who might not otherwise have 
access to high-quality education.
	
Specifically, the :o9 donation will support Khan Academy’s 
hosting costs of making educational resources available 
internationally for learners. Thanks to the generous contribution, 
750,000 students worldwide will now benefit from Khan 
Academy’s free, world-class education and have access to the 
tools and resources they need to succeed.

Governance
  
→
In this section 
→  Key Ambitions and Progress
→  Ethical Conduct
→  Privacy and Data Security
→  Governance Structure
→  Responsible Sourcing

:o9 ESG Report 2022
49
“Governance is the bedrock of a highly func-tioning company. 
Like gravity, “G” acts constantly to set the tone for all our 
decisions and actions, spanning Ethical Conduct, Privacy 
and Data Security, Responsible Sourcing, Risk Management, 
and much more. We are committed to setting the highest 
standards of corporate governance at :o9 to deliver long-term 
and sustainable value to all our stakeholders while acting with 
impeccable integrity.” 
 
Anand Govind 
Chief Financial Officer 
:o9 Solutions

:o9 ESG Report 2022
50
→  Governance Ambitions
:o9 Solutions stands for excellence. We have high standards for 
execution embedded in our work culture, and we drive this with 
a humble and genuine approach toward our employees, clients, 
suppliers, and partners. Our company highly values ethical conduct, 
privacy and data security, responsible sourcing, and a sound 
governance structure to maintain integrity, trust, and stakeholder 
accountability.
Ethical Conduct
Privacy and Data Security
Governance Structure
Responsible Sourcing
—Conduct all work in an honest and 
ethical manner.
—Expect employees to follow rules 
of conduct to protect the interests 
and safety of all employees and our 
organization.
—Takes a zero-tolerance approach to 
bribery and corruption.
—Achieve equal opportunity for all of 
its employees and applicants for 
employment.
—Maintain and continually improve 
our Information Security 
Management Systems.
—Protect any sensitive data that 
belongs to an organization or client 
with adequate safeguards.
—Ensure compliance with global and 
regional data processing standards 
and governance.
—Keep on formalizing our governance 
and risk management processes.
—Have 40% of women in executive 
positions (excluding boards of 
directors).
—Link a part of our executive pay to 
ESG performance by 2024.
—Align suppliers with our sustainability 
strategy by successfully 
implementing our Supplier 
Engagement Plan.
—Ensure our top 100 suppliers (by 
emissions) have set SBTi by 2028.
—Closely collaborate with our data 
center providers on decarbonization 
alignment.
→  Governance  
Key Ambitions and Progress

:o9 ESG Report 2022
51
:o9 Solutions is committed to being a responsible company that 
conducts its business in a way in which all employees and other 
stakeholders are proud. We want to ensure financial strength 
and transparency while putting our customers first and delivering 
long-term value for the environment and society. To do so, we 
expect our directors, officers, and employees to comply with 
laws and regulations, together with our policies and our regional 
Employee Handbooks.
Code of Conduct
:o9 Solutions Code of Conduct is incorporated into each Employee 
Handbook and establishes expectations for employees’ and business 
partners’ conduct and provides available reporting channels. The 
Code of Conduct also communicates our commitment to promptly 
address conduct, both on- and off-duty, that has the potential to 
jeopardize business ethics. All newly hired employees must be trained 
on :o9 Solutions’ Code of Conduct. 
To ensure compliance and ethical conduct from all directors, offi-
cers, and employees, key topics such as the following are formally 
covered: Anti-harassment and Discrimination, Unprofessional 
Behavior, Sanctions Drug, and Alcohol Use, Workplace Violence 
Prevention, Conflicts of Interest, Bribery, Gifts, Hospitality and 
Donations, Fraud, Intellectual Property, Confidential Information, 
and Information Security.
Focus areas
01.  Anti-Corruption Compliance - We take a zero-tolerance 
approach to bribery and corruption. We are committed 
to acting professionally, fairly, and with integrity in all 
business dealings and relationships. To follow up on 
our commitment to conduct business ethically and limit 
any risks of corruption, we implemented a Corruption 
Risk Assessment. This helps ensure potential risks are 
identified and regularly evaluated, and corrective action 
occurs if needed. 
02.   Competitive Behavior 
Engaging in anti-competitive practices prevents businesses 
from playing on a level playing field. As a result, all 
employees must comply strictly and in good faith with 
all antitrust or anti-competitive laws applicable to :o9’s 
business and report any suspicion of anti-competitive 
practices. 
03.   Conflict of Interests 
All employees have an obligation to conduct business within 
guidelines that prohibit actual, potential, or perceived conflicts 
of interest. An actual or potential conflict of interest occurs 
when an employee is in a position to influence a decision in 
exchange for, or that may result in, a “personal gain” as a result 
of :o9’s business dealings. This crucial topic is also covered in 
our Employee Handbooks. 
04.   Due Diligence 
Before engaging with any third parties, we follow due diligence 
processes to mitigate risks related to compliance, information 
security, and business ethics. Our vendor management 
policy and due diligence check help to ensure we work 
with organizations with values aligned with ours. Although no 
major risks were identified, we aim to keep strengthening 
our due diligence practices in alignment with the OECD 
guidelines to find and avoid potential human rights risks in our 
supply chains and the services we use.
→  Governance  
Ethical Conduct

:o9 ESG Report 2022
52
Whistleblower Protection Policy
It is :o9’s policy to require directors, officers, and employees to 
engage in the highest standards of business and personal ethics in 
the conduct of their job duties and daily life. We strive to practice 
honesty and integrity in fulfilling our responsibilities and comply 
with all applicable laws and regulations related to the Whistleblower 
Protection Act of 1989. 
	
As a key part of our sustainability and compliance strategy, 
we implemented a Whistleblower Protection Policy. This document is 
intended to encourage and enable our directors, officers, employees 
to raise serious concerns internally so that our company can address 
and correct inappropriate conduct and actions. All directors, officers, 
and employees are responsible for reporting concerns about 
violations of our Code of Conduct, ethics, or suspected violations of 
law or regulations that govern :o9’s operations. Reported concerns 
can be related but not limited to the following:
•   Child and forced labor and modern slavery
•   Any form of discrimination or harassment
•   Corruption and bribery
•   Money laundering
•   Anti-competitive practices
•   Information and data security breaches
•   Health and safety violations
•   Poor working conditions
While we maintain an open-door policy and suggest that employees 
share their questions, concerns, suggestions, or complaints with 
their supervisor, concerns or complaints may also be submitted 
anonymously via the Compliance and Ethics Hotline. :o9 Solutions 
commits not to retaliate or permit retaliation against anyone who 
makes a good faith claim. 
Key Business Ethics indicators
→  Governance  
Privacy and Data Security
The confidentiality, integrity, and availability of information, in all its 
forms, are critical to the ongoing functioning and good governance 
of :o9 Solutions. :o9 has a strong data privacy and security team to 
help safeguard our operations and data. In addition to compliance 
and policies, we share the latest trends and activities in a monthly 
newsletter. For us, safeguarding customers’ data is our top priority. 
Data Security
At :o9, we assess our security on a real time basis, allowing us to 
efficiently mitigate risk and avoid a potentially disastrous intrusion. 
Considering the critical level of data, there is nothing more 
important than ensuring the data security of our customers. Our 
Information Security Management System (ISMS) is certified to 
meet the ISO27001 standard requirements. This surveillance audit 
takes place every year to ensure our system security. Our ISMS 
defines a set of policies and processes that ensure confidentiality, 
integrity, and availability for all the data that :o9 Solutions handles.
	
Additionally, the Information Security Policy outlines our 
approach to information security management by providing the 
guiding principles and responsibilities necessary to safeguard the 
Percentage of employees  
trained on :o9’s Code of Conduct 
84,51%
Number of reports through our internal 
Whistleblowing Procedure
10
Number of significant instances of non-
compliance with laws and regulations
0
Number of fines for instances of non- compliance 
with laws and regulations
0

:o9 ESG Report 2022
53
security of the information systems. Other policies are in place, such 
as the Business Continuity & Disaster Recovery or Disciplinary Policy.
Data Privacy 
:o9 Solutions is committed to ensuring compliance with global 
and regional data processing standards and governance. We 
proactively review and audit our usage of customer and corporate 
data to build in our privacy controls from the ground up.
	
We have Data Management Processes and Policies based 
on sensitivity and retention standards for the organization to address 
and process data sensitivity, data ownership, handling of data, 
data retention limits, data disposal requirements limits, and encrypt 
sensitive data in transit and at rest.
Some of the actions in place 
To guarantee information security and data privacy, we continuously 
work on implementing actions in place, including programs, training, 
certifications, audits, and control. Here are some examples:
•   Global Cybersecurity Control (24/7) 
•   Annual Data Privacy Assessments
•   BitSight’s Cyber Security Posture Monitoring and Benchmarking 
•   Security Awareness Proficiency Assessment
•   Phish Alert Button for all employees
•   Security Rating
•   Regular Cybersecurity Risk Assessment and Testing
•   Privileged Access Management (PAM)
•   Snyk tool—Shift Left Security 
•   Incident response procedure (IRP) to manage breaches of 
confidential information 
•   GDPR Audit report
•   :o9 Solutions Ethics and Compliance Hotline
Raising awareness
We constantly work on improving our systems to ensure data 
privacy and security. It is necessary to raise awareness internally 
to complement these tools and mitigate all the risks as much as 
possible. Here are some of the actions led in 2022: 
•   Newsletters sent monthly to all :o9ers covering key topics (e.g., 
Ransomware, Safe Internet Habits, Social Engineering Attacks, 
Public Wi-Fi, Spam vs Phishing, Cyber Warfare & Cyber Crime)
•   Phishing Email Campaigns
•   Courses on our KnowBe4 platform
•   Dedicated focus on :o9 Academy for R&D team
•   Internal SecOps Portal
•   Cyber Security Awareness Month
•   Challenges (such as the CyberWallpaper)
•   Security Awareness Program Training
•   Cyber Security Champions Program

:o9 ESG Report 2022
54
“Data is the new Gold. Ensuring it is only avail-able in the right 
hands is paramount. Secure by design principle helps :o9 
maintain the topmost standards in security and data privacy.” 
 
Narasimha Kamath 
Senior Vice President, Research & Development 
:o9 Solutions

:o9 ESG Report 2022
55
→  Key indicators 
→  Certification and Audits
:o9 Solutions is Audited and Certified with SOC 1, SOC 2, C5, ISO 
27001, ISO 27017, TISAX, and GDPR. This assures that :o9’s cloud 
services are designed with a security-first architecture that 
complies with an effective system of controls related to security, 
availability, processing integrity, confidentiality, and privacy.
 
	
We are also certified and meet the C5—Cloud Computing 
Compliance Criteria Catalogue requirements for the audit 
period Apr-21 to Mar-22. This certification helps our customers 
to fully understand the security controls through a transparent 
communication mechanism, enhancing trust in our services 
and products.
→  Governance  
Structure
Board Governance 
Corporate governance is critical to executing our business strategy 
and driving long-term, sustainable value creation. Our Executive 
Board and leadership team are committed to full transparency, 
sustainability, and diversity. This enables :o9 to adapt to our dyna-
mic, competitive environment. The Board of Directors com- 
prises our two founders, Sanjiv Sidhu (Chairman) and Chakri 
Gottemukkala (CEO), and representatives from our investors, KKR 
and General Atlantic. Furthermore, the Board is supported by the 
governance body (C- Level Executive, EVP-Level, Sr VP-Level,  
VP-Level, Sr Director Level, and Director Level) to lead the main 
initiatives and portfolios within :o9.
Number of global phishing campaigns
2
Percentage of total workforce who took the :o9 
Security Awareness Proficiency Assessment 2022
84.6%
Percentage of total workforce trained on 
information security (:o9 IT Security Awareness 
Training for Employees)
86.60%
Percentage of all selected operational sites with 
an information security management system 
certified to ISO 27001
100%
Percentage of all operational sites for which 
an internal audit/risk assessment concerning 
information security has been conducted
100%
Number of reports related to information security 
through our internal Whistleblower Procedure
0
Number of substantiated concerning breaches of 
customers privacy, including:
• Complaints received from outside parties and 
substantiated by the organization, and
• Complaints from regulatory bodies. 
0
0

:o9 ESG Report 2022
56
→  ESG Governance
The sustainability and social impact strategy and reporting is led 
by the SVP Sustainability Solutions with strong support from our 
CEO, COO, and Board of Directors. 
	
We continuously work on formalizing our approach to 
sustainability to ensure it is embedded at every level of our oper-
ations. For example, to formalize our ESG Governance, we regularly 
develop new policies and update existing ones at least annually. These 
documents help us define the role and responsibilities within our 
organization. In addition, we regularly consult with our investors to 
learn from their expertise and share best practices. 
	
Supervised by our Board of Directors and Leadership, our 
Sustainability Team and Senior VP define and implement our ESG 
strategy and reporting. Our Social Impact Champion Community 
also actively contributes to implementing these sustainability 
initiatives globally. Looking forward, we are working to link executive 
compensation to ESG performance and create a global ESG board 
committee to further formalize our ESG Governance. 
→  Focus areas
Systemic Risk Management
In 2022, we formalized our risk management processes in critical 
aspects of sustainability, including corruption, bribery, environmental, 
and social. The primary objective of risk management is to ensure 
that effective controls or other risk mitigation activities are in place 
for all potentially large-impact information security risks. In place 
of detailed process requirements, there are several mandatory 
characteristics that are essential for each department. Our 
risk management program is implemented through various risk 
assessments, internal process reviews, external audits, and ongoing 
risk monitoring. We have policies and procedures in place to maintain 
solid risk management.
Executive Pay linked to ESG Performance
In 2022, we started designing a program to link the highest 
governance body and senior executives’ remuneration with their 
objectives and performance to our sustainability strategy. We 
will include key topics such as climate and diversity based on 
the topics identified in our materiality exercises. This is to roll out 
a pilot program in 2023 to formalize and expand the scope of 
these practices in the coming years.
Legal & Compliance
Our legal and contract teams are our risk gatekeepers. One key 
challenge they successfully managed was to support a rapidly 
expanding company. This global team supports key projects such as 
reviewing contracts, RFPs, and policy documents. All employment 
contracts are reviewed on a regular basis to ensure strict compliance 
with evolving local and national regulations.
Key indicators
Highest Governance Body Overview
Board of Directors
No.
Gender
Ethnicity
Board members 
2
Male
Asian
Independent board 
members
2
Male
50% Asian 
50% White or 
Caucasian
ESG Governance 
Board of Directors
Executive Leadership
VP Senior Director
Sustainability Team
Social Impact Champion Leaders
Social Impact Champions

:o9 ESG Report 2022
57
Governance Body Overview 
Excluding board of directors
*Gender as specified by the employees themselves
→  CSR Committee in India
As per the section 135 of Company’s Act of India, CSR is a manda-
tory compliance under which a company needs to spend at least 2% 
of the average net profits of the company made during the three 
immediately preceding financial years. As part of the compliance, 
we have a CSR committee which is responsible for evaluating 
& approving the CSR projects and overseeing the manner and 
modalities of project execution. Thanks to our committee, many 
impactful initiatives were launched in 2022 focusing on areas 
such as Research & Innovation, Education, Mentorship, Skilling & 
Employability, Sport, and Sustainability.
→  Governance  
Responsible Sourcing
We aspire to contribute towards creating a sustainable future by 
being environmentally conscious and socially aware and supporting 
our suppliers in being the same. Thus, :o9 Solutions is committed to 
engaging with our suppliers to work towards a more sustainable 
supply chain. 
→  Our Strategy
Policy
In 2022, we created a Sustainable Procurement Policy to formalize 
our commitment to respecting the environment, labor, and human 
rights along our supply chain. This policy is a crucial part of the 
:o9’s sustainability strategy to ensure our suppliers along the value 
chain share our commitment to strive for sustainable products 
and services while considering people and the environment within 
their operations. 
:o9 Solutions, for instance, commits to:
•   Keep integrating sustainability within procurement 
decisions and practices.
•   Collect necessary information on Scope 3 from key suppliers 
to support our decarbonization strategy. 
•   Ensure all new suppliers comply with our environmental and 
social requirements by incorporating our Supplier Code of 
Conduct into the contract.
•   Focus on building long-term partnerships with strategic 
suppliers to collaborate on sustainability issues.
•   Actively promote better sustainability practices within 
our supply chain.
→  SBTi Commitment 
To formalize and support our decarbonization strategy, we have 
signed the Business Ambition for 1.5°C pledge as part of the 
Science-Based Targets initiative (SBTi). As we want to become 
net-zero by 2040, ten years before the Paris Agreement, we have 
set ambitious targets to reduce our Scope 3 emissions. :o9 
Solutions commits to:
	
90% of its suppliers by emissions covering 
purchased goods and services will have set science-based 
targets by 2028, starting from 2022.
Female
Male
Other*
Not disclosed
Total
4.54%
95.46%
0%
0%
100%
1
21
0
0
22

:o9 ESG Report 2022
58
We aim to collaborate closely with our data center providers on 
our decarbonization strategy to reach this target. Additionally, 
we aim to engage with key suppliers by implementing our supplier 
engagement plan. Finally, we aim to engage with our suppliers and 
monitor their decarbonization performance of suppliers with the 
help of a reporting tool. 
→  Supplier Diversity
In the coming years, we aim to work on formalizing a supplier 
diversity program to contribute to advancing diversity in the supply 
chain. We already work with a wide range of suppliers, including 
small boutique suppliers, but we want to formalize this practice 
in the near future.
→  Supplier Code of Conduct 
:o9 Solutions is committed to being a responsible company 
that conducts its business in a way that its employees can 
be proud of, ensuring financial strength and transparency for 
its shareholders, putting its customers first, and delivering 
long-term value to its environment and society. :o9 expects its 
suppliers to uphold the principles of :o9’s strategy by providing 
safe working conditions, treating workers with dignity and 
respect, acting fairly and ethically, and using environmentally 
responsible practices where practicable. 
	
In 2021, we implemented our Supplier Code of Conduct. 
The Code highlights how suppliers should comply with all laws, 
rules, and regulations within the geographies in which they operate. 
It also goes beyond mere compliance with the law by drawing upon 
internationally recognized standards, such as the International 
Labour Organization (“ILO”) and the Universal Declaration of Human 
Rights (“UDHR”), to advance social and environmental responsibility. 
Furthermore, this Supplier Code of Conduct outlines the required 
supplier conduct regarding human rights, environmental protection, 
and business ethics.
Key sustainability topics covered by our Supplier Code of Conduct:
•   Human Rights 
•   Anti-Discrimination
•   Anti-Harassment and Abuse 
•   Environment (covering energy consumption, waste 
generation and disposal, water use, business travel, and 
resource consumption)
•   Business Ethics (responsible sourcing practices, due diligence)
To ensure full compliance and alignment with our values, our Supplier 
Code of Conduct is now integrated into the clause of our contracts. 
The document is also available for our suppliers, partners, and clients 
on our website.
→  Supplier Engagement Plan 
The purpose of this plan is to drive progress and incentivize our 
suppliers to join us on our sustainability journey. The key for :o9 
within the environmental aspect of sustainability is decarbonization 
which will help us achieve our SBTi targets and align ourselves with 
the Paris Agreement. Within the social aspect, the key for :o9 is 
social impact, as this is part of the organization’s vision. 
	
Within this plan, we first outline all key objectives to be 
worked towards with this supplier engagement plan. From there, we 
cover the steps that need to be taken from :o9’s side to implement 
the plan. Then, we introduce the three levels of engagement with 
suppliers: Low, medium, and high, and suggest a timeline for the 
steps involved with each level of engagement. This includes how 
the plan will be communicated to suppliers and the establishment 
of two-way channels for communication and methods of feedback 
collection. Finally, we also cover a section on governance, how to 
use this plan, and its emphasis on sustainability to re-evaluate the 
overall procurement process within :o9, to integrate sustainability 
across the entire process and value chain. 
Supplier Code of Conduct →

:o9 ESG Report 2022
59
→  Supply Chain CSR Risk Analysis 
Since 2022, we have implemented a new process to evaluate 
and monitor sustainability risks associated with working with its 
vendors. Through this internal risk assessment, we identify whether 
our key vendors’ activities are associated with sustainability risks 
and act upon them when necessary. The CSR risks evaluated 
through this assessment are associated with three pillars of 
sustainability (Environmental, Social, and Governance). In addition, 
we distinguish between three main types of supply chain risks 
associated with the industry, geographical location, and individual 
engagement of these suppliers.
Number of Suppliers who received :o9 
Supplier code of Conduct
297
Percentage of recipients who opened :o9 
Supplier code of Conduct
49.62%

Appendix
  
→
In this section 
→  Appendix 01—Employee Indicators
→  Appendix 02—SASB index
→  Appendix 03—GRI Index 
→  Appendix 04—External Assurance Statement

:o9 ESG Report 2022
61
Female
Male
Other*
Not disclosed
Total
Number of employees (headcount / FTE)
581
1837
0
28
2446
Number of permanent employees (headcount / FTE)
579
1814
0
28
2421
Number of temporary employees (headcount / FTE)
2
23
0
0
25
Number of non-guaranteed hours employees (headcount / FTE)
0
0
0
0
0
Number of full-time employees (headcount / FTE)
575
1815
0
28
2418
Number of part-time employees (headcount / FTE)
6
22
0
0
28
Americas
APAC
EMEA
India
Total
Number of employees (headcount / FTE)
566
169
284
1427
2446
Number of permanent employees (headcount / FTE)
553
166
284
1418
2421
Number of temporary employees (headcount / FTE)
13
3
0
9
25
Number of non-guaranteed hours employees (headcount / FTE)
0
0
0
0
0
Number of full-time employees (headcount / FTE)
549
168
277
1424
2418
Number of part-time employees (headcount / FTE)
17
1
7
3
28
Table 1. Number of employees by gender [2022]
Table 2. Number of employees by region [2022]
* Gender as specified by the employees themselves.	
Appendix 1—Employee indicators

:o9 ESG Report 2022
62
Table 3. Annual total compensation ratio [2022]
Ratio of the annual total compensation for the organization’s highest-paid individual 
to the median annual total compensation for all employees (excluding the highest-
paid individual)
19.32883098
Ratio of the percentage increase in annual total compensation for the organization’s 
highest-paid individual to the median percentage increase in annual total 
compensation for all employees (excluding the highest-paid individual)
O
Contextual information necessary to understand the data and how the data has 
been compiled.
—All Annual Salaries converted 
to USD to determine the 
highest paid employee
—Median- rows used ((1444 and 
1445)/2) out of 2889
—Percent Change Effective 
date = 2022
Count of Employee Number
Female
Male
Not disclosed
Total
30-50 years old
104
301
18
423
Americas
36
101
11
148
APAC
20
36
2
58
EMEA
20
47
5
72
India
28
117
145
Over 50 years old
15
75
250
340
Americas
10
50
9
69
APAC
3
10
12
25
EMEA
7
19
26
India
2
8
210
220
Under 30 years old
155
439
8
602
Americas
26
43
2
71
APAC
6
7
13
EMEA
19
13
2
34
India
104
376
4
484
Total
274
815
276
1365
Table 4. Number and rate of new employee hires by age group, gender and region [2022]

:o9 ESG Report 2022
63
Count of Employee Number
Female
Queer
Male
Not disclosed
Total
30-50 years old
41
0
113
2
156
Americas
19
0
27
2
48
APAC
2
0
12
0
14
EMEA
6
0
10
0
16
India
14
0
64
0
78
Over 50 years old
20
0
98
209
327
Americas
18
0
62
11
91
APAC
2
0
1
16
19
EMEA
0
0
1
8
9
India
0
0
34
174
208
Under 30 years old
58
1
126
8
193
Americas
20
0
40
0
60
APAC
3
0
4
1
8
EMEA
4
1
5
1
11
India
31
0
77
6
114
Total
119
1
337
219
676
Table 5. Number and rate of employee turnover by age group, gender and region [2022]

:o9 ESG Report 2022
64
Topic
Accounting metric
Category
Unit of Measure
Code
:o9 Solutions’ response
Environmental 
Footprint of 
Hardware  
Infrastructure
(1) Total energy consumed, (2) 
percentage grid electricity, (3) 
percentage renewable
Quantitative
Gigajoules (GJ), 
Percentage (%) 
TC-SI-
130a.1
ESG Report 
Energy and GHGs
(1) Total water withdrawn, (2) total 
water consumed, percentage 
of each in regions with High or 
Extremely High Baseline Water 
Stress
Quantitative
Thousand cubic 
meters (m³), 
Percentage (%)
TC-SI-
130a.1
We leased all our 
offices and depend 
on the data our 
building manager can 
provide. Water data 
is only estimated for 
some offices due to 
limited information. 
We aim to report on 
a group-level in next 
year’s report.
Discussion of the integration of 
environmental considerations 
into strategic planning for data 
center needs
Discussion 
and Analysis 
n/a 
TC-SI-
130a.1
ESG Report  
Energy and GHGs
Data Privacy 
& Freedom of 
Expression
Description of policies and 
practices relating to behavioral 
advertising and user privacy
Discussion 
and Analysis
n/a 
TC-SI-
220a.1
ESG Report - Privacy 
and Data Security
Number of users whose 
information is used for secondary 
purposes 
Quantitative
Number
TC-SI-
220a.2
0
Total amount of monetary losses 
as a result of legal proceedings 
associated with user privacy
Quantitative
Reporting 
currency
TC-SI-
220a.3
0
(1) Number of law enforcement 
requests for user information, 
(2) number of users whose 
information was requested, 
(3) percentage resulting in 
disclosure
Quantitative
Number, 
Percentage (%) 
TC-SI-
220a.4
(1) 0
(2) 0
(3) 0
List of countries where core 
products or services are 
subject to government-required 
monitoring, blocking, content 
filtering, or censoring
Discussion 
and Analysis
n/a 
TC-SI-
220a.5
Information 
unavailable.
Appendix 2—SASB index
The two tables below highlight o9 Solutions’ responses to the metrics outlined in the Sustainability 
Accounting Standards Board (SASB) Index for the Software & Information Technology (IT) Services. 
Table 1. Sustainability Disclosure Topics & Accounting Metrics

:o9 ESG Report 2022
65
Topic
Accounting metric
Category
Unit of Measure
Code
:o9 Solutions’ response
Data Security
(1) Number of data breaches, (2) 
percentage involving personally 
identifiable information (PII), (3) 
number of users affected
Quantitative 
Number, 
Percentage (%)
TC-SI-
230a.1
(1) 0
(2) 0
(3) 0
Description of approach to 
identifying and addressing data 
security risks, including use 
of third-party cybersecurity 
standards
Discussion 
and Analysis 
n/a
TC-SI-
230a.2
ESG Report - Privacy 
and Data Security
Employee engagement as a 
percentage
Quantitative
 Percentage (%)
 TC-SI-
330a.2
ESG Report - 
Working conditions
Percentage of gender and racial/
ethnic group representation for 
(1) management, (2) technical 
staff, and (3) all other employees
Quantitative
 Percentage (%)
 TC-SI-
330a.3
Table 7
Intellectual 
Property 
Protection & 
Competitive 
Behavior
Total amount of monetary losses 
as a result of legal proceedings 
associated with anti competitive 
behavior regulations8
Quantitative 
Reporting 
currency
TC-SI-
520a.1
0
Managing 
Systemic Risks 
from Technology 
Disruptions
Number of (1) performance issues 
and (2) service disruptions; (3) 
total customer downtime
Quantitative
 Number, Days
 TC-SI-
550a.1
Information 
unavailable.
Description of business 
continuity risks related to 
disruptions of operations
Discussion 
and Analysis 
n/a 
TC-SI-
550a.2
Governance - Privacy 
and Data Security
Table 2. Activity Metrics 
Activity metric 
Category
Unit of measure 
Code
:o9 Solutions’ 
response
(1) Number of licenses or 
subscriptions,  
(2) percentage cloud based
Quantitative 
Number, Percentage 
(%) 
TC-SI-000.A
 (1) Not applicable.
(2) 100%
(1) Data processing capacity, (2) 
percentage outsourced
Quantitative
See note
 TC-SI-000.B
 (1) Not applicable.
(2) 100%
(1) Amount of data storage, (2) 
percentage outsourced 
Quantitative 
Petabytes, 
Percentage (%) 
TC-SI-000.C
 (1) Information 
unavailable.
(2) 100%

:o9 ESG Report 2022
66
GRI disclosure
Detail
Location
2-1 Organizational details
A. Legal name: o9 Solutions Inc
B. Nature of ownership: Privately owned 
Legal form: Corporation (Inc)
C. Headquarters location: 1501 Lyndon B Johnson Fwy Suite 140, Dallas, 
TX 75234, United States
D. Countries of operation: Australia, China, France, Germany, India, Italy, 
Japan, Netherlands, Singapore, South Korea, Spain, United Kingdom, USA.
Introduction to :o9 
Who we are
2-2 Entities included in the organization’s 
sustainability reporting
In this report, we cover the office locations we had in the 2022 calendar 
year: Amsterdam, Bangalore, Coimbatore, Barcelona, Dallas, London, Lyon, 
Madrid, Milan, Munich, Paris, Seoul, Shanghai, Singapore, Sydney, and Tokyo.
Introduction to :o9 
Who we are
2-3 Reporting period, frequency and 
contact point
o9 Solutions published its 2022 Annual ESG Report in June 2023 
covering the reporting period of 01 January 2022 to 31 December 2022. 
We aim to continue reporting annually.  
 
If you have any questions/comments regarding this report, please 
contact the Social Impact Team.
—
2-4 Restatements of information
There are no restatements of information in this report. 
—
2-5 External assurance
To continuously improve, we ask a third party to conduct a limited 
assurance of our sustainability data. For this first exercise, the third party 
verified twenty indicators from the Environmental, Social and Governance 
pillars. Please refer to the assurance statement page for more information. 
APPENDIX 4. 
Assurance Statement 
2-6 Activities, value chain and other 
business relationships
—
Introduction to :o9 
Who we are
2-7 Employees
—
APPENDIX 1.  
Employee Indicators
2-8 Workers who are not employees
—
APPENDIX 1.  
Employee Indicators
2-9 Governance structure and composition
—
Governance  
Governance Structure
2-10 Nomination and selection of the 
highest governance body
We aim to formalize the nomination and selection process for the 
highest governance body and its committees.
Governance  
Governance Structure
2-11 Chair of the highest governance body
The chair of the highest governance body is not a senior executive in 
the organization.
Governance  
Governance Structure
2-12 Role of the highest governance body 
in overseeing the management of impacts
The highest governance body and/or senior executives take part in the 
approval of the organization’s strategies, policies, and goals related to 
sustainable development. As an example, our sustainability policies are 
signed by our COO. 
Governance  
Governance Structure
Appendix 3—GRI index
Statement of use
:o9 Solutions has reported in accordance with the GRI Standards for the 
period - 1st of January 2022 to 31st of December 2022
GRI 1 used
GRI 1: Foundation 2021
Applicable GRI Sector Standard(s)
No GRI Sector Standards
GRI 2: General Disclosures [2021]

:o9 ESG Report 2022
67
GRI disclosure
Detail
Location
2-13 Delegation of responsibility for 
managing impacts
—
Governance  
Governance Structure
2-14 Role of the highest governance body 
in sustainability reporting
Our Board of Directors and Leadership supervised the implementation 
of our ESG strategy and reporting. 
Governance  
Governance Structure
2-15 Conflicts of interest
All employees have an obligation to conduct business within guidelines 
that prohibit actual, potential, or perceived conflicts of interest. An 
actual or potential conflict of interest occurs when an employee is in a 
position to influence a decision in exchange for, or that may result in, a 
“personal gain” as a result of o9’s business dealings. This crucial topic is 
also covered in our Handbooks.
Governance 
Ethical Conduct
2-16 Communication of critical concerns
As a key part of our sustainability and compliance strategy, we have a 
Whistleblower Protection Policy. It aims to encourage and enable our 
employees and others to raise critical concerns so our highest governance 
body can address and correct inappropriate conduct and actions.
Governance 
Ethical Conduct 
Governance Structure
2-17 Collective knowledge of the highest 
governance body
Our Sustainability team is working on implementing a Carbon Literacy 
Project. More information will be disclosed in next year’s report. 
Social 
Training and Education
2-18 Evaluation of the performance of the 
highest governance body
We do not have formalized processes for evaluating the performance 
of the highest governance body in overseeing the management of the 
organization’s impacts on the economy, environment, and people. However, 
we are working on linking the Executive Pay to our ESG Performance.
Governance  
Governance Structure
2-19 Remuneration policies
—
Governance  
Governance Structure
2-20 Process to determine remuneration
We have a remuneration committee that oversees the process for 
determining remuneration.
Governance  
Governance Structure
2-21 Annual total compensation ratio
See Table 3.
APPENDIX 1.  
Employee Indicators
2-22 Statement on sustainable 
development strategy
In the Message from our CEO, Chakri Gottemukkala explains our strategy 
for contributing to sustainable development.
Letter from the CEO
2-23 Policy commitments
Our Supplier Code of Conduct is available on our website. Although most 
of our objectives are communicated in our ESG reports, we do not publish 
our CSR policies at this stage.
Supplier Code of Conduct
Environment 
Key Ambitions and Progress
Social 
Key Ambitions and Progress
Governance 
Key Ambitions and Progress
2-24 Embedding policy commitments
Our policy commitments are embedded in our Code of Conduct and 
Employee Handbooks. Our employees need to comply with these 
documents.
Governance 
Ethical Conduct
2-25 Processes to remediate 
negative impacts
—
Governance 
Ethical Conduct
2-26 Mechanisms for seeking advice and 
raising concerns
—
Governance 
Ethical Conduct
Privacy and Data Security
2-27 Compliance with laws and regulations
—
Governance 
Ethical Conduct
2-28 Membership associations
—
Introduction to :o9 
Recognition and 
Memberships
2-29 Approach to stakeholder engagement
—
Our ESG Strategy 
Our Material Issues
2-30 Collective bargaining agreements
While we don’t have a consolidated number to disclose, we offer good 
working conditions in all our locations. 
Social  
Working Conditions 
Employee Health & Wellness

:o9 ESG Report 2022
68
GRI disclosure
Detail
Location
3-1 Process to determine material topics
—
Our ESG Strategy 
Our Material Issues
3-2 List of material topics
Energy and GHGs
Sustainability Solutions
Water and Waste
Diversity, Equity, and Inclusion
Philanthropy & Community Engagement
Employee Health & Wellness
Training and Education	
Working Conditions
Ethical Conduct
Privacy and Data Security
Governance Structure
Responsible Sourcing
Our ESG Strategy 
Our Material Issues
3-3 Management of material topics
—
Our ESG Strategy 
Our Material Issues 
ESG content
GRI disclosure
Detail
Location
205-1 Operations assessed for risks 
related to corruption
—
Governance 
Ethical Conduct
205-2 Communication and training about 
anti-corruption policies and procedures
—
Governance 
Ethical Conduct
205-3 Confirmed incidents of corruption 
and actions taken
—
Governance 
Ethical Conduct
GRI disclosure
Detail
Location
302-1 Energy consumption within the 
organization
—
Environment 
Energy and GHGs
302-2 Energy consumption outside of the 
organization
—
Environment 
Energy and GHGs
302-3 Energy intensity
o9 Solutions does not track data on energy intensity.
Environment 
Energy and GHGs
302-4 Reduction of energy consumption
Information unavailable.
—
302-5 Reductions in energy requirements 
of products and services
Not applicable.
—
GRI 3 Material Topics [2021]
GRI 205: Anti-corruption [2016]
GRI 302: Energy [2016]

:o9 ESG Report 2022
69
GRI disclosure
Detail
Location
305-1 Direct (Scope 1) GHG emissions
—
Environment 
Energy and GHGs
305-2 Energy indirect (Scope 2) GHG 
emissions
—
Environment 
Energy and GHGs
305-3 Other indirect (Scope 3) GHG 
emissions
—
Environment
Energy and GHGs
305-4 GHG emissions intensity
—
Environment 
Energy and GHGs
305-5 Reduction of GHG emissions
Information unavailable - It will be reported next year. 
—
305-6 Emissions of ozone-depleting 
substances (ODS)
Not applicable 
—
305-7 Nitrogen oxides (NOx), sulfur oxides 
(SOx), and other significant air emissions
Not applicable 
—
GRI disclosure
Detail
Location
308-1 New suppliers that were screened 
using environmental criteria
Information unavailable. We did not track in 2022 the percentage of 
new suppliers that were screened using environmental criteria.
Governance 
Responsible Sourcing
308-2 Negative environmental impacts in 
the supply chain and actions taken
Information unavailable. As explained in the Responsible Sourcing 
section, we created a Supply Chain CSR Risk Analysis and a Supplier 
Engagement Plan but no indicators can be disclosed for 2022. 
Governance  
Responsible Sourcing
GRI disclosure
Detail
Location
401-1 New employee hires and employee 
turnover
See Table 4.
APPENDIX 1.  
Employee Indicators
401-2 Benefits provided to full-time 
employees that are not provided to 
temporary or part-time employees
—
Social 
Working conditions
401-3 Parental leave
Information unavailable. 
APPENDIX 1.  
Employee Indicators
GRI disclosure
Detail
Location
404-1 Average hours of training per year 
per employee
—
Social  
Training and Education
404-2 Programs for upgrading employee 
skills and transition 
—
Social  
Training and Education
404-3 Percentage of employees 
receiving regular performance and career 
development reviews
—
Social  
Training and Education
GRI 305: Emissions [2016]
GRI 308: Supplier Environmental Assessment [2016]
GRI 401: Employment [2016]
GRI 404: Training and Education [2016]

:o9 ESG Report 2022
70
GRI disclosure
Detail
Location
405-1 Diversity of governance bodies and 
employees
—
Social  
Diversity, Equity, and 
Inclusion
405-2 Ratio of basic salary and 
remuneration of women to men
Unadjusted gender pay gap: 14.63%
We used the following formula: Unadjusted gender pay gap = [(the 
gross hourly earnings of male paid employees) - (gross hourly earnings 
of female paid employees)] / (gross hourly earnings of male paid 
employees))
Social  
Diversity, Equity, and 
Inclusion
GRI disclosure
Detail
Location
Disclosure 414-1 New suppliers that were 
screened using social criteria
Information unavailable. We did not track in 2022 the percentage of 
new suppliers that were screened using social criteria.
Governance 
Responsible Sourcing
Disclosure 414-2 Negative social impacts in 
the supply chain and actions taken
Information unavailable. As explained in the Responsible Sourcing 
section, we created a Supply Chain CSR Risk Analysis and a Supplier 
Engagement Plan but no indicators can be disclosed for 2022. 
Governance 
Responsible Sourcing
GRI disclosure
Detail
Location
406-1 Incidents of discrimination and 
corrective actions taken
—
Social  
Diversity, Equity, and 
Inclusion
GRI disclosure
Detail
Location
406-1 Incidents of discrimination and 
corrective actions taken
—
Governance 
Privacy and Data Security
GRI disclosure
Detail
Location
418-1 Substantiated complaints 
concerning breaches of customer privacy 
and losses of customer data
—
Governance 
Privacy and Data Security
GRI 405: Diversity and Equal Opportunity [2016]
GRI 406: Non-discrimination [2016]
GRI 410: Security Practices [2016]
GRI 414: Supplier Social Assessment [2016]
GRI 418: Customer Privacy [2016]

:o9 ESG Report 2022
71
Appendix 4—External Assurance Statement

:o9 ESG Report 2022
72

:o9 ESG Report 2022
73

:o9 ESG Report 2022
74
Designed by the Design Lab  
at :o9 Solutions. 
 
This report may contain forward-
looking information. This information 
is subject to a variety of significant 
uncertainty. Investors should not rely 
only on this information for investment 
decisions. 
 
 
 
This 2022 Annual ESG Report covers 
the reporting period of 01 January 
2022 to 31 December 2022.  
If you have any questions/comments 
regarding this report, please contact 
the Social Impact Team.