ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Contents 
About the bank 
4 
Letter from Michał Gajewski – CEO of Santander Bank Polska S.A. ................................................................................................................ 4 
Activity profile .......................................................................................................................................................................................................... 6 
About Santander Bank Polska S.A. ....................................................................................................................................................................................... 6 
Ownership structure and the Santander Group ................................................................................................................................................................ 7 
Strategy and business model of the bank ........................................................................................................................................................... 8 
Performance results ............................................................................................................................................................................................. 11 
Bank’s stakeholders .............................................................................................................................................................................................. 14 
Our stakeholders .................................................................................................................................................................................................................. 14 
Partnerships and sustainability commitments ................................................................................................................................................................ 15 
Awards and distinctions ...................................................................................................................................................................................................... 16 
Selection of material aspects for the bank ........................................................................................................................................................ 17 
Governance 
23 
Corporate governance strategy and policies .................................................................................................................................................... 23 
Management structure ........................................................................................................................................................................................ 25 
Description of the management structure ....................................................................................................................................................................... 25 
Rules for remuneration of management .......................................................................................................................................................................... 30 
ESG Governance – What matters to us ............................................................................................................................................................. 32 
Values and ethics ................................................................................................................................................................................................................. 32 
Security of services, transactions and customer data .................................................................................................................................................... 35 
Integrating ESG into the organization's risk management system .............................................................................................................................. 36 
Meeting ESG regulatory requirements ............................................................................................................................................................................. 44 
Organisational and business resilience ............................................................................................................................................................................ 45 
Human rights policy ............................................................................................................................................................................................. 45 
Sustainable supply chain ..................................................................................................................................................................................... 46 
E – Environmental 
47 
Environmental and climate strategies and policies ......................................................................................................................................... 47 
Environmental protection – what matters to us .............................................................................................................................................. 49 
Aligning the portfolio to the Net Zero 2050 targets ....................................................................................................................................................... 49 
Green finance ........................................................................................................................................................................................................................ 49 
Environmental impact of operations ................................................................................................................................................................. 50 
Greenhouse gas emissions ................................................................................................................................................................................................. 51 
Other environmental indicators ......................................................................................................................................................................................... 53 
Disclosures related to Regulation 2020/852 .................................................................................................................................................... 54 
Disclosures related to Regulation 2019/2088 – SFDR .................................................................................................................................... 57 
S – Stakeholder relations – Social 
58 
Stakeholder relations strategies and policies ................................................................................................................................................... 58 
Stakeholder relations – what matters to us ..................................................................................................................................................... 58 
Positive customer experience (NPS) .................................................................................................................................................................................. 58 
Inclusive and sustainable banking ..................................................................................................................................................................................... 59 
Impact of operations on the environment ........................................................................................................................................................ 61 
Employee relations .............................................................................................................................................................................................................. 61 
Customer relations .............................................................................................................................................................................................................. 67 
Relations with society .......................................................................................................................................................................................................... 71

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Our performance 
78 
Results in the governance area ........................................................................................................................................................................... 78 
Results in the environmental area ..................................................................................................................................................................... 81 
Results in the social area ..................................................................................................................................................................................... 84 
About the report 
92 
Description of the reporting process .................................................................................................................................................................. 92 
Independent assurance ........................................................................................................................................................................................ 93 
List of indicators 
94 
GRI table ................................................................................................................................................................................................................................ 94 
TCFD table ............................................................................................................................................................................................................................. 98 
List of indicators according to the Guidelines for ESG Reporting. Instruction for WSE listed companies ............................................................... 99 
List of Santander’s custom indicators ............................................................................................................................................................................. 100 
Glossary ................................................................................................................................................................................................................ 101 
Contact ................................................................................................................................................................................................................. 102

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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About the bank 
Letter from Michał Gajewski 
– CEO of Santander Bank Polska S.A. 
 
Dear All, 
The international security crisis, the abrupt reaction of the financial markets, soaring commodity prices and rising inflation have been the 
major challenges of the past several months. We will probably have to deal with them for a long time to come. In difficult and volatile 
conditions, it is necessary to act quickly and flexibly, which is why at Santander Bank Polska Group we responded to the war in Ukraine 
instantly. We launched a number of initiatives to support refugees, our Ukrainian employees and bank customers, including financial 
assistance, Polish language courses and a special offer of banking products. We dedicated our 2022 charity fundraiser "We Will Double 
Your Impact" specifically to helping Ukraine. More than 26,500 people took part in the campaign. Together with our clients, we raised 
more than PLN 4.25m, which we donated to organizations coordinating aid to the victims of the war, such as PAH, UNICEF, Polish Red 
Cross and the City of Przemyśl. We also entered into cooperation with the UN Refugee Agency (UNHCR). Our bank developed a unique 
technological solution that made it possible to distribute financial aid quickly and securely to refugees from Ukraine. Thanks to this, the 
UNHCR Cash Assistance program based on the BLIK check system was created. 
Despite new challenges and the adverse environment, our long-term goals remain the same. The climate is changing at an ever faster 
rate, so we have less and less time to stop these changes. In 2022, the importance of energy transition and moving away from fossil fuels 
has increased. These issues are related to global warming and the energy security of Poland and Europe. Under the challenging 
conditions, as a socially engaged bank that consistently pursues its ESG strategy, we will continue to actively support our customers, 
business partners and employees. 
As part of our Responsible Banking agenda, we have implemented an internal Sustainable Finance Classification System (SFCS). It allows 
us to classify, track and report on green financing. It is based on internationally recognized industry guidelines, such as the ICMA Social 
and Green Bond Principles, Climate Bond Standards and the EU Taxonomy. Green finance provided by Santander Group companies in

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Poland in 2022 in line with SFCS amounted to more than PLN 2,668 million. We have been consistently involved in large financing 
projects for the construction of wind and photovoltaic farms.  
We also made a number of internal changes. Santander Leasing has implemented a biometric signature as the first company in the 
leasing industry. Electronic documents and the use of tablets instead of paper allowed us to significantly reduce the consumption of 
paper. This solution is already being used by more than 80 percent of Santander Leasing customers. Santander TFI offers now two sub-
funds that take ESG criteria into account in their investment processes. 
Our activities also address areas related to diversity, equity and inclusion (DEI). The bank was listed for the second time on the Diversity IN 
Check list of the most advanced employers in Poland in terms of managing diversity and creating inclusive workplaces. Ten good 
practices followed by the bank and the Santander Foundation were also highlighted in the "Responsible Business in Poland. Good 
practices" report.  
We are also engaged in educational programs and projects aimed at both children and young people, as well as professionals who want 
to develop their competencies. Under the Santander Universidades project, together with a number of universities, we provide 
opportunities for free continuing education, acquiring new skills and deepening knowledge. We offer people the opportunity to learn 
from experienced practitioners and obtain certificates from prestigious universities. More than 95,000 individuals from Poland have 
already benefited from free courses and scholarships, including almost 6,000 last year. In 2023, we plan to increase our support and 
award 12,000 scholarships. 
Our services, solutions, but also outreach activities were recognized and awarded in 2022. The prestigious international financial 
magazine Euromoney recognized Santander Bank Polska as the Best Bank for Corporate Responsibility in Central and Eastern Europe. The 
Awards for Excellence recognized the support we provided to those seeking refuge in Poland as a result of the war in Ukraine. In 2022, 
Santander Bank Polska won for the second time the 1st place in the Golden Bank – Best Multichannel Service Quality category of 
Newsweek's Golden Banker ranking. For another year running, we also topped the Forbes ranking in the Company Friendly Bank 
category. 
Difficult year behind us, looking forward with optimism to the year ahead 
At the beginning of 2022, the Polish economy was growing at a rapid pace, fuelled by a post-Covid rebound. However, the Russian 
invasion of Ukraine caused a marked deterioration in the business environment. Geopolitical risks increased. International trade was 
disrupted. There was a strong increase in energy commodity prices, and the level of uncertainty about global economic developments 
rose. These factors were reflected in a gradual reduction in GDP growth in subsequent quarters of the year. The NBP reference rate 
reached 6.75%, the highest since 2002. The hike in the central bank's rates was followed by an increase in interest rates on loans and 
deposits. As a result, the situation of the banking sector became difficult and fraught with economic, geopolitical and market challenges. 
Under such conditions, it is hardly possible to build sufficient equity capital to support the development of the economy and finance key 
projects such as those related to the energy transition.  
Despite this, we have once again proven that we are a stable and high-performing bank and our business model is resilient to unforeseen 
events and delivers the expected results. 
In 2023, business conditions should gradually improve, although they may initially remain unfavourable. There are still many challenges 
ahead for the Polish banking sector. But regardless of them, the Santander Bank Polska Group will continue to consistently pursue its 
Responsible Banking agenda with ambitious and advanced ESG projects. I am convinced that this is the only right path we want to follow 
while thinking about our common future. 
 
Michał Gajewski 
 
CEO of Santander Bank Polska S.A.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Activity profile 
[GRI 2-1, GRI 2-6] 
About Santander Bank Polska S.A. 
Santander Bank Polska S.A. (hereinafter “the bank”) with headquarters in Warsaw is the third largest commercial bank and the largest 
bank with private capital in Poland. It is the parent company of the Santander Bank Polska Group, and its total assets amount to 
PLN 259bn. Santander Bank Polska S.A.'s activities are concentrated in Poland and include typical business and operational relationships 
with foreign banks and financial institutions, as well as servicing foreign customers and multidimensional cooperation within the global 
Santander Group. The bank has no active cross-border activities in other countries. 
Santander Bank Polska Group provides services to meet a variety of financial needs of customers. In 2022, we served 5.7 million entities 
– including retail customers, small and medium-sized companies, large corporations and public sector institutions, both in the traditional 
channel and online.  
We provide cash management services and handle domestic and foreign payments. We perform operations in the capital, money, foreign 
exchange and derivatives markets. We also conduct guarantee and brokerage activities. 
 
 [GRI 2-6] 
Our offer includes:  
à 
bank accounts, 
à 
credit products, 
à 
savings and investment products, 
à 
settlement products, 
à 
intermediation in the sale of insurance products, 
à 
card products. 
It is complemented by the products offered by our affiliates 
covered in this report. These include:  
à 
Santander Towarzystwo Funduszy Inwestycyjnych S.A., 
à 
Santander Leasing S.A., 
à 
Santander Factoring sp. z o.o. 
à 
Santander Allianz Towarzystwo Ubezpieczeń S.A.1, 
à 
Santander Allianz Towarzystwo Ubezpieczeń na Życie S.A2. 
Thanks to our cooperation with these companies, we can offer our customers access to investment funds, asset portfolios, leasing and 
factoring offers.  
The Santander Bank Polska Group comprises the following subsidiaries and associates:  
Subsidiaries: 
1. 
Santander Finanse sp. z o.o.  
2. 
Santander Factoring sp. z o.o.  
3. 
Santander Leasing S.A.  
4. 
Santander Leasing Poland Securitization 01 
5. 
Santander Inwestycje sp. z o.o. 
6. 
Santander F24 S.A. 
7. 
Santander Towarzystwo Funduszy Inwestycyjnych S.A. 
8. 
Santander Consumer Bank S.A. 
 
1 [GRI 2-4] On May 21, 2022, the Santander Aviva insurance companies changed their names to Santander Allianz Towarzystwo Ubezpieczeń SA and 
Santander Allianz Towarzystwo Ubezpieczeń na Życie S.A. This is a result of the acquisition of ownership of Aviva's Polish companies by the Allianz Group. 
2 [GRI 2-4] On May 21, 2022, the Santander Aviva insurance companies changed their names to Santander Allianz Towarzystwo Ubezpieczeń SA and 
Santander Allianz Towarzystwo Ubezpieczeń na Życie S.A. This is a result of the acquisition of ownership of Aviva's Polish companies by the Allianz Group.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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9. 
Santander Consumer Finanse sp. z o.o. 
10. PSA Finance Polska sp. z o.o. 
11. PSA Consumer Finance Polska sp. z o.o. 
12. Santander Consumer Multirent sp. z o.o. 
13. SCM POLAND AUTO 2019-1 DAC 
14. Santander Consumer Financial Solutions Sp. z o.o. 
15. S.C. Poland Consumer 16-1 sp. z o.o. 
16. S.C. Poland Consumer 23-1 DAC 
Associates: 
1. 
POLFUND – Fundusz Poręczeń Kredytowych S.A. 
2. 
Santander Allianz Towarzystwo Ubezpieczeń S.A. 
3. 
Santander Allianz Towarzystwo Ubezpieczeń na Życie S.A. 
This report relates to Santander Bank Polska S.A., unless it is explicitly indicated in the body of the report that the information refers to 
another company. More information on the structure of the Santander Bank Polska Group can be found in the Consolidated Financial 
Statements of the Santander Bank Polska Group for 2022. 
Ownership structure and the Santander Group 
Santander Bank Polska is a subsidiary of Banco Santander S.A., headquartered in Madrid. 
Shareholding structure of 
Santander Bank Polska as 
at 31 December, 2022 
 
 
67.41% 
Banco Santander S.A. 
 
35.59% 
Other shareholders 
Santander Bank Polska S.A. is listed on the Warsaw Stock Exchange, and our shares are included in the WIG20 and WIG-Banks indices. 
We are also listed in WIG-ESG, an index covering the most socially responsible WSE companies.  
As at [31 December, 2022] the Santander Group has: 
 
160 million customers, 
including 27.5 million loyal customers 
51.5 million digital customers 
 
 
206,462 employees 
 
 
9,019 branches

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Strategy and business model of the bank 
[GRI 2-23] [GRI 2-24] [Custom indicator: Information on key products, including new products launched during the reporting period] 
Santander Bank Polska's strategy is focused on delivering customer value. We are constantly improving the quality of services and 
products offered by putting the needs and requirements of customers at the centre of our activities. On the operational side, we place 
particular emphasis on automation and simplification of processes to improve the quality of service, increase operational efficiency, 
simplicity of solutions and transparency.  
The implementation of Santander Bank Polska Group's strategy is supported by innovative solutions, a corporate culture that strengthens 
employee involvement and motivation, and the bank's social responsibility. 
The strategic directions we have adopted are both interconnected and interdependent. Six strategic directions have been defined under 
the current strategy for 2021-2023: Customer Obsession, Employee Focus, Simplification, Omnichannel, Innovate to Open Platform and 
Safety and Trust. They are the key areas of focus for the Group's transformation. The adopted strategic directions: 
à 
consolidate specific goals oriented toward winning the loyalty of different stakeholder groups: employees (Employee Focus), 
customers (Customer Obsession), communities and shareholders (Safety and Trust), 
à 
attribute the greatest transformational value to goals related to the development of the Group's operating model: Simplification and 
Omnichannel, 
à 
 take into account the vision of the Santander Group's regional One Europe strategic plan , emphasizing the importance of the 
foundations on which the development of the organization is based (Safety and Trust), with a particular focus on responsible 
banking (Corporate Social Responsibility), 
à 
highlight the need to build competitive advantages by Innovating to Open Platform. 
Six strategic directions for 2021–2023: “Focus to accelerate”

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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The scale of our operations, the quality of our offer, our emphasis on operational agility and our focus on lasting partnerships with 
customers allow us to effectively strengthen our market position. The experience of the COVID-19 pandemic has prompted us to 
accelerate the transformation of customer service channels with the development of product availability and services in digital channels. 
We are observing changes in preferences and adjusting our customer contact centres to be always available in the preferred contact 
channel. We test the implemented solutions to match customer preferences. 
The bank's business model is based on offering cutting-edge financial solutions for individuals, micro, small and medium-sized 
enterprises, as well as Polish and international corporations. We offer a wide range of banking services in domestic and interbank foreign 
markets. Above all, we focus on customer loyalty and employee commitment, which translates into increased revenues of receivables 
and deposits. 
Value creation by Santander Bank Polska Group 
 
Our competitive advantages include: 
à 
stable sources of funding, a solid capital and liquidity base,  
à 
diversified portfolio of assets, 
à 
clear, coherent and consistently implemented strategic vision based on customer focus and operational efficiency, 
à 
simple processes, digital technologies and implementation of agile ways, 
à 
effective and simple business model,  
à 
diversified activity profile,  
à 
being part of the Santander Group and benefiting from international experience. 
At the core of everything we do in the bank is the customer and their needs. Products, processes and channels of communication with 
customers are developed using service design to continuously improve customer satisfaction and build lasting relationships with 
customers.  
In the process of creating value for customers, employees are a key element. The Group places emphasis on fostering a friendly work 
environment and internal culture within the organization, promoting cooperation, inclusiveness and increasing employee motivation, 
commitment and professionalism.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Santander Bank Polska S.A. provides top-quality services and delivers solutions based on modern technology, innovation and open 
platforms. Security, system stability and sustainable, socially responsible development are extremely important aspects of the business 
model in place. In its business activities, Santander Bank Polska Group strives to take into account the interests of all stakeholders, 
including shareholders and communities. 
An integral part of our business strategy is the Responsible Banking Strategy, which defines our approach to ESG matters. The basis of the 
Sustainability Strategy we have adopted is corporate culture and sustainable finance. 
 
The Responsible Banking Strategy is in line with the best international standards, including: 
à 
Sustainable Development Goals (SDGs), 
à 
Paris Agreement, 
à 
UNEP FI Principles for Responsible Banking (PRB), 
à 
Net Zero Banking Alliance. 
[GRI 2-23] [GRI 2-24] 
[TCFD – Strategy,  
EC – Corporate climate-related policies, including mitigation or adaptation policies, EC – Climate-related targets, including greenhouse gas emission targets] 
Our sustainability efforts are defined by the Banco Santander Group's global Net Zero strategy, adopted in 2021. It aims to achieve zero 
CO2 emissions by 2050 for the direct activities of the Santander Group's entities and those related to the activities we finance for 
customers using our lending, advisory or investment services. As part of contributing to the environmental goals laid down in the EU 
Taxonomy, in particular climate change mitigation, in accordance with the Net Zero Strategy, by 2030 we will stop providing financing to 
customers who generate at least 10 percent of their revenues using thermal coal. At the same time, we want to end cooperation with 
companies engaged in thermal coal mining.  
We are aware that the plan to achieve zero emissions involves uncertainties and risks over which we may have no control (e.g. war in 
Ukraine, rising energy prices). In order to achieve our goal, we need to define specific steps and milestones for a process that will result in 
zero emissions in 2050, determined on the basis of the results of climate science and scenarios for the future course of climate change. 
The strategy of the Santander Group includes specific decarbonization targets for certain sectors, which have been set at a global level. 
Santander Bank Poland has not yet developed transition plans that include short– and medium-term climate change adaptation and 
mitigation targets which the bank plans to accomplish in 2023.  
The voluntary commitments we have made and the ethical, social and environmental principles that go beyond current regulations are 
contained in the Sustainability Policy. Our policies on environmental issues, social issues and corporate governance are described in detail 
in the following sections of this report.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Performance results 
[GRI 201-1] 
[Custom indicator: Number of the bank's access points in Poland, including branches, broken down into outlets operated directly by the bank and partner outlets] 
Implementation of the strategy for 2021-2023 
Financial and non-financial metrics of the Santander Bank Polska Group (as of 31 December, 2022). 
 
2022 
2021 
Cost of Credit Risk 
 0.59% 
0.76% 
Costs/Income (C/I) [%] 
 37.94% 
43.63% 
Total Capital Ratio (TCR) 3 
 21.13% 
19.05% 
Customers 
 
2022 
2021 
2020 
2019 
2018 
2017 
Total number of bank customers (in thousands) 
 5,695 
5,432 
5,215 
5,049.5 
4,884 
4,412 
Santander Internet – registered customers (in thousands) 
 4,869 
4,492 
4,179 
4,424 
4,019 
3,388 
Santander Internet – active customers (in thousands) 
 3,285 
2,998 
2,756.5 
2,510 
2,345 
2,056 
Santander mobile – active mobile customers (in thousands) 
 2,452 
2,194 
1,865 
1,577 
1,338 
1,094 
iBiznes24 – registered businesses (in thousands) 
 20 
25 
21 
18 
17 
15 
Outlets (branches and partner outlets) 
 
2022 
2021 
2020 
2019 
2018 
2017 
Number of outlets/branches in Poland in 2022 
 
 
 
 
 
 
a. Branches4 
 351 
396 
468 
515 
612 
576 
b. Partner outlets 
 170 
164 
138 
134 
123 
109 
Business and Corporate Banking Centres 
 6 
6 
19 
19 
12 
12 
ATMs and CDMs 
 
2022 
2021 
2020 
2019 
2018 
2017 
ATMs 
 472 
610 
731 
774 
858 
948 
CDMs 
 0 
0 
0 
3 
4 
13 
Dual-function machines  
 952 
914 
930 
923 
900 
771 
 
 
3 Data in the relevant periods include profits credited to shareholders' funds in accordance with applicable EBA guidelines 
4  Including branches, off-site locations and Santander Zones

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Financial results of Santander Bank Polska S.A. 
 
2022 
2021* 
2020 
2019 
2018 
2017 
Profit for the period (in PLN million) 
2,449,0 
915.9 
738.40 
2,113.5 
2,167,0 
1,916.2 
Total assets (in PLN million) 
238,098.0 
216,715.2 
203,140.5 
181,471.5 
183,038.6 
132,863.3 
Total liabilities (in PLN million) 
211,802.8 
192,887.8 
177,717.7 
157,293.9 
159,178.2 
112,024.4 
Total equity (in PLN million) 
26,295.3 
23,827.4 
25,422.8 
24,177.6 
23,860.4 
20 838.8 
ROE [%] 
11.4% 
4.1% 
3.3% 
10.1% 
11.4% 
11.0% 
Achievement of Responsible Banking goals 
No.   
2022 results 
2021 results 
1 
Top 10 employers ranking 
Top Employer Certificate 
Top Employer Certificate 
2 
Women in senior positions 
34.7% 
34.7% 
3 
Equal Pay Gap  
2% 
2.4% 
4 
Number of people financially empowered as  
of 1 January 2019 (thousands) 
651,453 
130,992 
5 
Green finance in line with SFCS (in EUR m)* 
566,4 
214 
6 
Renewable electricity (%)** 
83.5% 
82% 
7 
Elimination of single use plastics (%) 
100% 
100% 
8 
Scholarships, internships and job placements (number) 
5,915 
6,422 
9 
Number of people helped  
493,461 
305,652 
*Data restated due to change in accounting policy related to recognition of credit risk of foreign currency mortgages. 
**Change in the metric presentation: results from the Corporate and Investment Banking Division have been added and information on compliance with SFCS provided 
* Electricity purchased directly by the bank 
Corporate culture  
We operate according to the idea of the "Santander Way" which defines our purpose and operating principles. Our Bank is to be Simple, 
Personal and Fair.  
Based on the results of a survey of employees and customers in every geographic and business area of the global Santander Group, the 2022 
set of desired corporate behaviours has been modified to accelerate the organization's transformation and increase its appeal to customers. 
The new behaviours form the acronym "T.E.A.M.S" which indicates that we care most about people, our teams and customers. 
 
Our values, mission, vision and ethical standards form a coherent corporate culture of Santander Bank Polska.  
We value stability and predictability, which is why our values, mission and vision have not changed for years.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Our corporate culture is defined by: 
à 
General Code of Conduct" – a document describing standards of conduct and desirable attitudes,  
à 
Sustainability Policy – emphasizing the importance of good relations with employees, 
à 
three corporate values – Simple, Personal, Fair 
à 
behaviours in line with T.E.A.M.S.  
We realize the importance of responsible leaders in building a corporate culture. That's why we have developed a catalogue of 
leadership commitments that we expect all those in leadership positions to follow. The members of our management team are 
committed to: 
à 
promoting diversity with openness and attention to employee engagement, 
à 
inspiring and driving change based on a clear strategic vision focused on sustainable profit, 
à 
giving example – acting always in accordance with our system of values, 
à 
contributing to the success of the teams they manage by supporting development and enabling. 
As a financial institution, we attach great importance to developing a risk management culture – Risk pro. We want each of our 
employees, regardless of their position, to be aware of their responsibility for risk management. 
Risk pro in our bank means: 
 
 
 
 
 
education of employees and activities to raise 
awareness of the risks incurred in daily work 
 
 
 
 
 
possibility to report situations of concern 
 
 
Santander Week, an annual 
celebration of our corporate culture, 
was held in October 2022. 
Employees had the opportunity to 
learn more about our refreshed 
T.E.A.M.S. behaviours by participating 
in interesting workshops and 
webinars. 
 
 
incentive system 
 
 
 
Heroes of Risk competition and awards for the best 
employees

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Bank’s stakeholders 
Our stakeholders 
 [GRI 2-29] 
Our bank, in line with its customer-centric strategy, engages all stakeholders both in the process of aligning its products and services 
with customers' needs and in developing the bank's strategy, adapting its operations to the needs of the changing market and creating an 
engaging workplace. The stakeholder identification process is based on qualitative analysis, conducted for non-financial reporting and 
dialogue sessions, among other things, which we have been conducting since 2014 according to the AA10000SES standard. They allow 
us to update our stakeholder profile. 
Stakeholder map: 
Retail customers 
communication channels: 
u bank outlets 
u website and other online channels (bank's blog, 
Facebook, Twitter, LinkedIn) 
u customer satisfaction surveys 
u meetings, conferences and training sessions 
u conversation with advisor 
u video chat 
u online form 
Business customers 
communication channels: 
u bankers and customer advisors 
u Business and Corporate Banking Centres 
u conferences 
u virtual trade missions 
u opinion and satisfaction surveys 
u online advisor 
Employees 
communication channels: 
u communication channels: 
u employee opinion surveys 
u intranet 
u newsletters, bulletins, mailings 
u meetings with top management 
u team-building meetings, workshops and 
training sessions 
Suppliers and business partners 
communication channels: 
u direct contact 
u conferences and industry events 
Social partners 
communication channels: 
u face-to-face meetings and collaboration 
u dialogue sessions with stakeholders 
u activities of the Santander Bank Poland 
Foundation 
u participation in conferences and local events 
u corporate volunteering 
 
Shareholders and the 
investor community 
communication channels: 
u quarterly performance presentations 
(meetings, conferences, stock market 
and press releases) 
u General Meeting of Shareholders 
Regulators 
communication channels: 
u reports 
u formal correspondence 
u ongoing cooperation during 
supervisory inspections 
Industry organizations 
and associations 
communication channels: 
u direct meetings and cooperation 
Media and public opinion 
communication channels: 
u press conferences and briefings 
u interviews, expert commentaries 
u face-to-face meetings 
u press releases 
u social media channels 
Santander Group 
communication channels: 
u reports 
u meetings and experience sharing 
Natural environment 
communication channels: 
u ESG reports 
u reports to institutions 
u contacts and cooperation with 
environmental organizations

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Partnerships and sustainability commitments 
[GRI 2-28] 
We are involved in the work of associations, foundations and in initiatives that promote responsible practices. Below is a selection of 
initiatives in which we participated as a bank in 2022: 
Social and ethics initiatives in the financial sector: 
à 
Declaration of Responsible Selling, 
à 
Business and Human Rights program of the UN Global Compact Network Poland. 
In addition, within the framework of cooperation with the Association of Polish Banks, the Bank's representatives are involved in the work 
of, among others: 
à 
Consumer Credit Committee 
à 
Payment Services Council 
à 
Banking Technology Forum  
The Bank is also a signatory to: 
à 
Code of Banking Ethics, 
à 
Declaration of banks on the plain language standard 
Environmental initiatives: 
à 
UNEP Finance Principles for Responsible Banking, 
à 
Equator Principles, 
à 
Climate Positive Program of UN Global Compact Network Poland, 
à 
Polish Plastics Pact, 
à 
Green Ribbon #forthePlanet campaign,  
à 
Re:Generation Program 
à 
Green Transformation Council of the Lewiatan Confederation, 
à 
5 Fractions Coalition. 
Initiatives for the SDGs in Poland: 
à 
Partnership for achieving the Sustainable Development Goals (SDGs) in Poland 
à 
Declaration of Polish businesses for sustainable development under the project Sustainable Development Vision for Polish 
Business 2050. 
In addition, Santander Leasing S.A. is a member of the Polish Leasing Association and the Polish Alternative Fuels Association and 
Santander TFI S.A. is a member of the Chamber of Fund and Asset Managers. 
 
We described the goals of each initiative in our previous ESG reports for 2020 and 2021.  
Both documents are available at https://esg.santander.pl. In 2022, we continued to work  
with the same associations and partnerships as last year, and they are listed in the 2021 report.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
16 
 
Awards and distinctions 
In 2022, we were honoured to receive many distinctions and awards, including the following: 
Awards for social activities 
Industry awards 
Awards for ESG reporting 
à 
Golden CSR Leaf award in a ranking 
organized by POLITYKA Weekly, 
Deloitte and the Responsible Business 
Forum 
 
à 
Entry to the Diversity IN Check list 
of the most advanced employers in 
Poland in terms of diversity and 
creating inclusive workplaces 
 
à 
"Fintech Project 2022" title for 
launching a solution to distribute aid 
funds to refugees from Ukraine using 
BLIK check. In this project we 
collaborated with the UN Refugee 
Agency (UNHCR) 
à 
Equal Pay Certificate from the 
Business Centre Club for companies 
applying equal pay policies for women 
and men in the same positions and 
working towards diversity and 
inclusiveness 
à 
Educational campaign "Fairy tales 
for adults" with 3 statuettes of the 
"Golden Clips" competition 
 
à 
Ethical Company 2022 
 
 
à 
Three awards in the seventh edition of the 
Institution of the Year ranking in the categories 
Best Service in the Branch, Best Service in Remote 
Channels and Best Bank for Businesses. An 
honourable mention was also given to the 
Santander Bank Poland Foundation for its social 
responsibility activities 
à 
The main award in the Business Friendly Bank 
ranking organized by Forbes monthly received for 
the second time in a row 
 
à 
Distinction in the 16th edition of the Ranking 
of Responsible Companies by the Kozminski 
Business Hub. Our bank was ranked second in the 
general category and in the Banking, Finance and 
Insurance category 
 
à 
Special award in the Best Cooperating 
Institution category of the Business Protector 
program. Santander Leasing was awarded in the 
Securitization Arrangers category, 
à 
The main award in the Golden Bank 2022 
category of the Golden Banker ranking organized 
by bankier.pl website and Puls Biznesu 
 
à 
Main award (ex aequo) in the 
Sustainability Reports competition 
organized by the Responsible 
Business Forum and Deloitte (in the 
ESG report category) 
 
à 
Distinctions in four categories for 
banks and financial institutions in The 
Best Annual Report competition. Our 
2021 report won the Best of the Best 
award, and we also received 
honourable mentions for best activity 
report, best compensation report and 
best corporate governance statement

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
17 
 
Selection of material aspects for the bank 
[GRI 3-1, GRI 3-2] [GRI 2-25] 
In 2022, we conducted an assessment of the materiality of ESG aspects using a pilot methodology developed by the Santander Group. 
The assessment process consisted of three stages. At first, we compiled a list of material ESG aspects identified from the bank's internal 
documents, industry-relevant issues, trends, topics identified a year earlier and aspects considered important by competitors. In the 
second stage, we asked external experts, employees, customers and NGOs to evaluate the diagnosed aspects. Each aspect was evaluated 
from the perspective of dual materiality i.e. in terms of its impact on our bank and in terms of our bank's impact on that aspect. The third 
stage involved assigning appropriate weights to the ratings given and developing the ESG Materiality Matrix of Santander Bank 
Polska S.A. 
ESG Materiality Matrix 
Results of the assessment process 
 
HIGHLY MATERIAL ASPECTS 
G1 
Security of services, transactions 
and customer data 
G2 
Values and ethics 
G3 
Integrating ESG into the 
organisation's risk management 
system 
S1 
Positive customer experience (NPS) 
E1 
Aligning the portfolio to Net Zero 
2050  
G4 
Meeting the regulatory ESG 
requirements 
S2 
Inclusive and sustainable banking 
E2 
Green Finance 
G5 
Operational and business resilience 
 
OTHER MATERIAL ASPECTS 
S3 
Diversity in the 
workplace 
S4 
Safety and wellbeing of 
employees 
S5 
Human rights 
G6 
Corporate governance 
S6 
Digitalisation and 
innovation 
S7 
Working conditions 
G7 
Combating crime 
S8 
Staff development 
G8 
Bank's response to the 
Covid-19 pandemic 
S9 
Responsible supply chain 
S10 
Community engagement 
E3 
Direct environmental 
impact

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Compared to 2021, the list of ESG aspects that have the highest materiality to our bank's strategy has been expanded from eight to nine 
topics. Some aspects were reformulated under the influence of sustainability trends and the ESG priorities defined by the Santander 
Group. The differences are presented in the table below: 
HIGHLY MATERIAL ESG 
ASPECTS IN 2021 
HIGHLY MATERIAL ESG 
ASPECTS IN 2022 
COMMENTS 
Security of services, 
transactions and customer 
data 
Security of services, 
transactions and customer 
data 
An aspect considered highly material in both 2021 and 2022 
Values and ethics 
Values and ethics 
An aspect considered highly material in both 2021 and 2022 
Comprehensive risk 
management, including ESG 
risks 
Operational and business 
resilience 
Integrating ESG into the 
organization's risk 
management system 
The aspect "Comprehensive risk management, including ESG risks" has 
been divided into two separate topics. "Operational and business 
resilience" is an aspect considered highly material in the CSRD. It is also an 
aspect included in Santander Group's summary of the highly material ESG 
aspects. The issue of "Integrating ESG into the risk management system" 
has been included as a separate aspect due to the high importance of the 
topic. 
Positive customer 
experience (NPS) 
Positive customer 
experience (NPS) 
An aspect considered highly material in both 2021 and 2022 
Climate policy 
Portfolio alignment with Net 
Zero 2050 goals 
Green finance 
Following the development of the EU's climate policy, the Climate Policy 
aspect has been divided into two aspects ("Aligning the Portfolio to Net 
Zero 2050" and "Green Finance"), in line with the approach taken by the 
Banco Santander Group. 
– 
Meeting regulatory ESG 
requirements 
Due to the increasing regulatory obligations imposed on financial 
institutions in the ESG area, it was decided to add a new aspect in 2022. 
This aspect was considered the most important. 
Green finance (ESG finance) 
Inclusive and sustainable 
banking 
The Green Finance aspect was covered by the following two aspects: 
Integrating ESG into Risk Management System and Inclusive and 
Sustainable Banking. Both aspects were included in the list of the highly 
material ESG aspects. 
Financial performance 
– 
Financial Performance is the result of all implemented activities and 
should be considered more as an overall performance measure rather 
than an ESG aspect. Therefore, it was decided to move away from 
Financial Performance as a separate ESG aspect. 
Digitization and innovation 
– 
The Digitization and Innovation aspect was considered to be a slightly less 
material ESG aspect.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
19 
 
For the purpose of this report, we have analysed the impact of Santander Bank Polska S.A. on the environment, taking into account 
external impacts as well as internal processes and the impact on employees. We identified the areas in which our organization has actual 
and potential impact, as well as positive and negative impact. We also determined whether the impact is major, moderate or minor. 
Below are the areas defined as "major" along with background data. 
Impact 
Actual or 
potential 
impact? 
Positive or 
negative 
impact? 
Background and comments 
Santander's impact 
on the environment 
according to the 
Materiality Matrix 
(Santander 
methodology) (on the 
0 to 5 scale) 
Data security 
Actual 
Positive 
Santander Bank Polska S.A. processes significant amounts of 
customers' personal data and other confidential and 
sensitive information, which are vulnerable to accidental 
breaches and targeted by cybercriminals. The impact affects 
several stakeholder groups (retail customers, business 
customers, media and the public, industry organizations, 
Santander Bank Polska Group). The Bank maintains a 
functioning security system for services, transactions and 
data, which is responsible for the security of this data. 
Legitimate complaints about data loss and privacy violations 
occur on a relatively small scale compared to the scale of the 
bank's operations. The bank conducts educational 
campaigns on safe online banking. 
5.0 
Data security 
Potential 
Negative 
The progressive digitalization of the banking sector means 
that Santander Bank Polska S.A. and other financial 
institutions are exposed to the risk of incidents such as loss 
or theft of confidential data (including customer data), 
interruption of key services, attacks on customer assets, 
fraudulent transactions. In the past, there have been 
incidents of customer privacy breaches and data loss on a 
relatively small scale in relation to the size of the Bank's 
operations – a scale that could potentially increase 
significantly as more of the bank's day-to-day processes are 
digitized. Potential negative impacts in this area could lead 
to non-compliance with regulations such as Regulation 
2016/679 (GDPR). 
5.0 
Values and ethics 
Actual 
Positive 
Santander Bank Polska S.A. has a Business Ethics Council, a 
General Code of Conduct, the Respect and Dignity policy and 
whistleblower channels for reporting misconduct. The 
Council's tasks include analysing situations and events that 
are indicative of unethical behaviour and recommending the 
best solutions. In 2021, one case of suspected corruption 
was reported; in 2019-2020 and 2022, there were no 
confirmed cases of corruption at the bank 
4.8

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Values and ethics 
Potential 
Negative 
Santander Bank Polska S.A. is the third largest bank in 
Poland. Any hypothetical incidents of corruption, bribery or 
other unethical behaviour, due to the impact scale, would 
have a negative effect on the environment and lead to non-
compliance with relevant regulations. Corruption poses a 
serious threat to economic growth and good governance, 
disrupts the functioning of market mechanisms, reduces the 
degree of public trust in financial institutions, and promotes 
human rights violations, so the impact has been assessed as 
significant. 
4.8 
Risk management 
Potential 
Negative 
By managing ESG topics, Santander Bank Polska S.A. 
contributes to the process of managing systemic risks arising 
from, among other things, climate change or social 
inequality in Poland. The bank is a prominent financial 
institution in the Polish market, so any inefficiencies and 
omissions in the bank's risk management processes could 
potentially impair the performance of the financial system 
and reinforce market disruptions due to the 
interconnectedness of the system, which would affect many 
stakeholder groups: customers, employees, the 
environment. Due to the growing importance of ESG 
considerations, the probability of such negative effects was 
assessed as high. 
4.5 
Compliance with 
regulations 
Actual 
Positive 
The bank complies with good practices, international 
standards and applicable regulations. It goes beyond 
minimum legal requirements by following good practices 
and aspiring to reporting according to the GRI standard and 
TCFD guidelines. 
4.1 
Business strategy 
Potential 
Negative 
The magnitude of the impact has been assessed as high due 
to the relevance of the topic in the new CSRD, as well as in 
the context of the importance of financial institutions in 
relation to achieving the goals of the Paris Agreement 
(impact may lead to non-compliance). 
3.9 
Climate change and 
GHG emissions 
Potential 
Negative 
Santander Bank Polska S.A. could contribute to negative 
environmental impacts by financing environmentally 
unsustainable activities which would have a significant 
negative impact on climate. Failure to align the investment 
portfolio with Net Zero targets would prevent compliance 
with the Paris Agreement, which is expected of Santander 
Bank Polska S.A. in light of the Banco Santander Group's 
strategy. 
4.5 
Portfolio and 
products 
Potential 
Negative 
Failure to align financial product offer with Net Zero goals 
would prevent compliance with the Paris Agreement, which 
is expected of Santander Bank Polska S.A. in light of the 
Banco Santander Group's strategy. 
4.0 
Relations with 
customers 
Actual 
Positive 
The impact consists in providing financial services to 
customers, simplifying and digitizing products and 
processes, promoting omnichannel service and simplifying 
the credit process for businesses. 
4.1

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Disadvantaged 
groups 
Actual 
Positive 
Santander Bank Polska S.A., by providing access to financial 
services to people with individual needs, has a positive 
impact on building trust in financial institutions and financial 
inclusion of people (Barrier-Free Service program, tailoring 
services to the needs of customers with disabilities). The 
impact affects several stakeholder groups – primarily 
customers, but also social partners, the media and the 
public. 
4.1 
Disadvantaged 
groups 
Potential 
Negative 
A potential lack of action in this area could deprive people 
with individual needs of access to banking and undermine 
social capital and trust in financial institutions. The impact 
affects several stakeholder groups – primarily customers, 
but also social partners, the media and the public. 
4.1 
Diversity 
Potential 
Negative 
The impact was assessed as moderate. A potential lack of 
action could negatively impact diversity and equal 
opportunities in the workplace, including equal pay for men 
and women. In extreme cases, negative impact in this area 
could lead to non-compliance with equal treatment laws. 
3.8 
Human rights 
Potential 
Negative 
When assessing human rights impact, the importance of the 
human rights topic should be considered first and foremost, 
rather than the possibly low probability of the occurrence of 
real effects. 
3.2 
Corporate 
governance 
Actual 
Positive 
Santander Bank Polska S.A. is the third largest bank in 
Poland so the magnitude and extent of the impact was 
assessed as high. Corporate governance of Santander Bank 
Polska S.A. defines the principles of the bank's authorities, 
internal systems and processes. Strict adherence to these 
principles allows building good relations with shareholders, 
customers and other stakeholders, and increases the 
effectiveness of internal supervision, key internal systems 
and functions, and statutory authorities. 
3.2 
Corporate 
governance 
Potential 
Negative 
Santander Bank Polska S.A. is the third largest bank in 
Poland. The potential weaknesses in the functioning of 
corporate governance could have a significantly negative 
impact on the environment and would lead to non-
compliance with applicable voluntary guidelines such as 
Good Practices for Companies Listed on the WSE or 
Corporate Governance Principles for Supervised Institutions. 
3.2 
Financial crime 
Potential 
Negative 
The magnitude of the impact was assessed as high, as the 
negative effects would lead to non-compliance with 
regulations. The impact of negligence in the area of financial 
crime prevention could also be irreversible. 
3.2

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Highly material ESG aspects in 2022 
 Where we write about this in our report: 
Security of services, transactions 
and customer data 
ü  Security of services, transactions and customer data (p. 35) 
Values and ethics 
ü  Values and ethics (p. 32) 
Operational and business resilience 
ü  Operational and business resilience (p. 45) 
Integrating ESG into the organisation's risk 
management system 
ü  
Integrating ESG into the organisation's risk management system (p. 36) 
Positive customer experience (NPS) 
ü  Positive customer experience (NPS) (p. 57), Customer-centricity (p. 67) 
Green Finance 
ü  Green Finance (p. 49) 
Aligning the portfolio to Net Zero 2050 
ü  Aligning the portfolio to Net Zero 2050 (p. 49) 
Meeting the regulatory ESG requirements 
ü  Meeting the regulatory ESG requirements (p. 44) 
Inclusive and sustainable banking 
ü  Inclusive and sustainable banking (p. 59)

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
23 
 
Governance 
Corporate governance strategy and policies 
[GRI 2-23] [GRI 2-24] 
Corporate governance defines the principles of Santander Bank Polska S.A.'s authorities and the operation of its systems and processes. 
It shapes exemplary relations with shareholders, customers and other stakeholders, and enhances the effectiveness of internal 
supervision, key internal systems and functions, and statutory bodies. The adopted principles emphasize the professionalism and ethical 
profile of the members of the management and supervisory bodies, transparency and utmost diligence in operations, which builds 
market confidence in the Santander Bank Polska Group and supports the sustainability and credibility of the domestic capital market. 
The corporate governance applied at the bank is based on the provisions of the law (in particular, the Commercial Companies Code, the 
Banking Law and the regulations governing capital market operations), as well as on the principles included in the Good Practices of 
Companies Listed on the WSE, the Corporate Governance Principles for Supervised Institutions issued by the Financial Supervision 
Commission and the Code of Banking Ethics. The year 2022 was the first year in which the KNF's Recommendation Z on internal 
governance principles in banks was in force. In order to fully implement its provisions, governance processes and principles were 
reviewed and supplemented, both at the bank and Group levels.  
 
For a full description of our corporate governance,  
see Santander Bank Polska S.A.'s 2022 Corporate Governance Statement. 
In 2022, we have not recorded any cases of deviation from the principles described in these documents. 
Santander Bank Polska S.A. has implemented the Corporate Governance Model for the Group and its Subsidiaries and Guidelines for 
Subsidiaries. This document defines the most important principles for the relationship between the S Group and its subsidiaries, clarifies 
the guidelines for the management and supervisory bodies of the companies and the most important business, support and control 
functions.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
24 
 
The most important regulations that underpin our corporate governance include: 
u Internal 
governance 
principles  
u Corporate governance 
principles in Santander 
Bank Polska Group 
u Corporate Governance 
Model for the Group and 
its Subsidiaries and 
Guidelines for Subsidiaries 
u Detailed Corporate 
Governance 
Principles 
u General Code of 
Conduct 
 
 
 
 
 
u Information 
Policy 
u Conflict of Interest 
Policy 
u Code of Conduct for 
Securities Markets 
u Anti-Money 
Laundering Policy 
u Policy 5 Principles 
of Cyber Security 
 
 
 
 
 
u Anti-Corruption 
Program 
u Sustainability 
Policy 
u Policy for Selection and Assessment of 
Suitability of Management Board Members 
and Individuals Performing Key Functions at 
Santander Bank Polska S.A. 
 
u Policy for Assessing the 
Suitability of Members of the 
Supervisory Board of Santander 
Bank Polska S.A. 
The Compliance function is responsible for the development, implementation and application of regulations for the purpose of 
compliance assurance. 
All regulations related to compliance assurance are reviewed annually and updated as necessary. The Sustainability Policy was updated 
in 2022. The Social, Environmental and Climate Change Risk Management Policy includes sector policies for the energy, mining and 
metals, and soft commodities sectors. Information on the establishment of the ESG Forum was also added.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Management structure 
Description of the management structure 
[GPW G-P1] 
Management Board composition 
[GRI 2-9] [GRI 2-11] 
There were no changes in the composition of the Management Board of Santander Bank Polska S.A. in 2022. 
The composition of the Management Board was as follows: 
 
Michał Gajewski5 
President of the 
Management Board, CEO 
 
Andrzej Burliga 
Vice-President of the 
Management Board in 
charge of Risk Management 
Division 
 
Juan de Porras 
Aguirre 
Vice-President of the 
Management Board in charge 
of Corporate and Investment 
Banking Division 
 
 
 
 
 
 
 
Arkadiusz Przybył 
Vice-President of the 
Management Board in 
charge of Retail Banking 
Division 
 
Lech Gałkowski 
Member of the 
Management Board in 
charge of Business and 
Corporate Banking Division 
 
Patryk Nowakowski 
Member of the Management 
Board in charge of Digital 
Transformation Division 
 
 
 
 
 
 
 
Carlos Polaino 
Izquierdo 
Member of the 
Management Board in 
charge of Accounting and 
Financial Control Division* 
 
Maciej Reluga 
Member of the 
Management Board in 
charge of Financial 
Management Division 
 
Dorota Strojkowska 
Member of the Management 
Board in charge of Business 
Partnership Division 
*On 13 December, 2022 the bank's Supervisory Board passed a resolution to appoint María Elena Lanciego Pérez as a member of the bank's Management Board. She took up this 
position on 1 January, 2023. The appointment followed the resignation of Carlos Polaino Izquierdo effective 1 January, 2023. 
 
For more information about the Board Members, the distribution of tasks, major 
competencies, meeting the criteria for independence and the term of office, see our 
website under the Investor Relations tab. 
 
5 For the purpose of GRI 2-11 disclosure, we explain that the bank operates under a dualistic model, in accordance with the Commercial Companies Code, which provides for the 
division of management and supervisory powers between the Management Board and the Supervisory Board. The Chair of the Supervisory Board is not a member of the bank's 
Management Board.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Role of the Management Board and Supervisory Board 
[GRI 2-12] [GRI 3-3] [TCFD – Corporate governance] [EC – Management Board's supervision of climate-related risks and opportunities. Management's role in assessing and 
managing climate-related risks and opportunities] 
The role of the Management Board is to manage the bank's affairs, represent the bank, prepare the assumptions of business and 
financial plans and approve and monitor their execution. The Management Board regularly reports to the Supervisory Board on the 
bank's situation. The members of the Management Board jointly manage the bank's affairs. Their tasks also include defining the bank's 
mission, setting long-term strategic plans and goals, establishing standing and ad hoc committees and appointing persons responsible 
for directing their work. According to the bank's statutes, the Management Board is responsible for implementing corporate governance 
at the bank and ensuring compliance with it. At least twice a year, the Management Board evaluates the degree of compliance with the 
bank's ethical principles. 
The responsibilities of the Management Board also include the management and of the Supervisory Board supervision of the climate risk. 
Among other things, these bodies approve key policies and internal control systems and participate in risk reviews and acceptance. In 
addition, the Management Board is responsible for developing a climate strategy and setting its main objectives in line with the Net Zero 
strategy of Banco Santander Group. Decision-making takes into account the assessments and information and analyses of the body 
responsible for risk management which is the Risk Committee. This committee is involved in the process of identifying various climate 
risks and opportunities, and based on its guidelines, the Risk Appetite Statement is adopted. The Management Board is responsible for 
overseeing and approving the Responsible Banking Strategy and the integration of ESG criteria into the overall business strategy (in the 
short, medium and/or long term) and as part of the risk management process. ESG risks are the responsibility of all Board Members. The 
Risk Division acts as the second line of defence in ESG risk management. In the near future, there are plans to analyse environmental risk 
activities and develop a full accountability model, including the definition of the role of internal control. 
The Supervisory Board approves the acceptable level of risk. It is also the responsibility of the Supervisory Board to review the bank's 
management strategy and the risk management strategy taking into account the long-term perspective. In making its decisions, the 
Supervisory Board also considers the assessments, information and analyses of the unit responsible for risk management. 
Appointment of the Management Board, evaluation of its activities, knowledge and competence of 
its members 
[GRI 2-9] [GRI 2-10] [GRI 2-17] [GRI 2-18]  
Members of the bank’s Management Board are appointed and dismissed in accordance with the provisions of, among others, the 
Commercial Companies Code, the Banking Law and the provisions of our Statutes and the Appointment and Succession Policy for 
Members of the Management Board of Santander Bank Polska S.A. They are appointed by the Supervisory Board, but the appointment of 
two Board Members, including the President, must be approved by the Polish Financial Supervision Authority (KNF). The criteria used to 
select members of the Management Board and the Supervisory Board are also derived from the Methodology for Assessing the 
Suitability of Members of the Authorities of Supervised Entities, published by the Financial Supervision Authority. Members of the 
Management Board may be dismissed by the Supervisory Board or the General Meeting of Shareholders at any time. The Management 
Board's term of office is three years. 
In accordance with the bank's Policy for the Selection and Assessment of the Suitability of Management Board Members and Key 
Executives at Santander Bank Polska S.A., when appointing the Management Board and Supervisory Board, we take into account criteria 
to ensure the comprehensiveness and diversity of these bodies. Each member of the Management Board is subject to an individual and 
independent suitability assessment, and the Management Board as a whole is subject to a collective, independent suitability assessment. 
The assessment is also carried out in accordance with the Methodology for Assessing the Suitability of Members of Bodies of Entities 
Supervised by the Financial Supervision Authority. Individual and collective suitability assessment is carried out at least once a year and in 
situations specified in the aforementioned policy, such as when candidates for Board Members are proposed (as a rule, before a person is 
appointed to the Board), when the composition of the Board changes or when there is a significant change in the bank's business model. 
If a person is deemed unsuitable to serve as a Management Board Member, he or she shall immediately step down. 
 
For more information see the Statement of Santander Bank Polska S.A. on Corporate Governance. 
https://www.santander.pl/regulation_file_server/time20230222083502/download?id=165113&lang=pl_PL#pf81

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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The performance of the Management Board and its members is monitored by the Supervisory Board. The process of assessing the 
qualifications of Management Board members and other key executives of the bank is conducted by the Nominations Committee and the 
Remuneration Committee of the Supervisory Board. The members of the Management Board are also subject to performance appraisal 
in the implementation of the Responsible Banking agenda. This is one of the strategic directions, written into the charter of goals as 
mandatory: Safety&Trust (ESG). The KPIs by which its implementation is measured include green finance, position in the Top 10 
employers, number of women in senior positions and closing the equal pay gap (EPG). The evaluation is carried out twice a year (mid-
year review and annual evaluation). 
All members of the Management Board have the knowledgę, experience and qualifications necessary for the proper performance of their 
functions. Serving on the Management Board is the main activity of its members, although some additionally serve on the Supervisory 
Boards of the bank's subsidiaries, which improves supervision and the functioning of the Santander Bank Polska Group.  
Management Board members on an ongoing basis participate in ESG conferences and trainings. In March 2022, Management Board and 
Supervisory Board members participated in a dedicated ESG in Financial Sector training on the topic of sustainable finance and related 
regulations. This year, we also launched a mandatory ESG Training – Introduction to Sustainability for Management Board Members, 
prepared by the Santander Group. 
Committees 
[GRI 2-9] [GRI 2-13] 
The bank's standing committees, which are responsible for managing the bank's environmental, social and economic impacts, include: 
à 
Operational Risk Management Committee (ORMCO), 
à 
Disclosure Committee, 
à 
Information Management Committee, 
à 
Risk Management Committee, 
à 
Risk Management Forum, 
à 
Regulatory and Reputational Risk Committee, 
à 
Credit Committee, 
à 
Local Product Marketing and Monitoring Committee,  
à 
Public Policy Committee,  
à 
General Compliance Committee 
à 
Responsible Banking and Corporate Culture Committee*. 
* The key committee with responsibility for managing sustainability and ESG issues is the Responsible Banking and Corporate Culture 
Committee which supports the Management Board in overseeing the Responsible Banking and Sustainable Development Strategy – both 
at the company level and at the level of the entire Santander Bank Polska Group. The President of the Management Board is also the 
chair of this committee, and its responsibilities include defining the strategy and annual goals of Responsible Banking and Corporate 
Culture and ensuring the implementation of the provisions of Santander Bank Polska S.A.'s social and environmental policies.  
The committee members are:  
à 
President of the Management Board of Santander Bank Polska S.A. – Chairman of the Committee; 
à 
Member of the Management Board of the bank in charge of the Retail Banking Division; 
à 
Member of the Management Board of the bank in charge of the Business Partnerships Division; 
à 
Member of the Management Board of the bank in charge of the Financial Management Division; 
à 
Member of the Management Board of the bank in charge of the Business and Corporate Banking Division; 
à 
Member of the Management Board of the bank in charge of the Corporate and Investment Banking Division; 
à 
Member of the Management Board of the bank in charge of the Risk Management Division; 
à 
Member of the Management Board of the bank in charge of the Digital Transformation Division; 
à 
Member of the Management Board of the bank in charge of the Accounting and Financial Control Division; 
à 
Head of the Bank's Legal and Compliance Area; 
à 
Compliance Area Director;

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
28 
 
à 
Corporate Communications and Marketing Area Director; 
à 
Employer Brand Office Director; 
à 
Business Partnerships Department Director; 
à 
Risk Culture Development Director; 
The Committee is supported by the ESG Forum. The Forum's task is to analyse challenges, opportunities and risks related to the EU 
Sustainable Finance agenda, plan ESG activities, coordinate their implementation, and report periodically (twice a year) to the 
Responsible Banking and Corporate Culture Committee and the bank's Management Board. Members of the ESG Forum include senior 
managers from all divisions and areas. 
 
For more information on the role of the committees, see the bank's 2022 Annual Report. 
Supervisory Board composition 
Permanent supervision of the bank's activities is exercised by the Supervisory Board. In 2022, its composition remained unchanged and as 
at 31 December, 2022 the members of the Supervisory Board were: 
 
Antonio Escámez Torres 
Chairman of the Supervisory Board  
(does not meet the independence criteria) 
 
José Luís De Mora 
Deputy Chairman of the Supervisory Board 
(does not meet the independence criteria) 
 
 
 
 
 
 
 
Dominika Bettman 
Member of the Supervisory Board 
(meets the independence criteria) 
José García Cantera 
Member of the Supervisory Board 
(does not meet the independence 
criteria) 
Danuta Dąbrowska 
Member of the Supervisory Board 
(meets the independence criteria) 
Isabel Guerreiro 
Member of the Supervisory Board 
(does not meet the independence 
criteria) 
 
 
 
 
 
 
 
David R. Hexter 
Member of the Supervisory Board 
(meets the independence criteria) 
John Power 
Member of the Supervisory Board 
(does not meet the independence 
criteria) 
Jerzy Surma 
Member of the Supervisory Board 
(meets the independence criteria) 
Marynika Woroszylska-
Sapieha 
Member of the Supervisory Board 
(meets the independence criteria) 
Appointment of the Supervisory Board 
[GRI 2-9] [GRI 2-10]

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
29 
 
The Supervisory Board consists of at least 5 members appointed for a joint term of three years. Members of the Board, including its 
Chairperson, are elected and dismissed by the General Meeting of Shareholders. The Management Board informs the Polish Financial 
Supervision Authority (KNF) about the composition of the Board.  
The term of office of a member of the Supervisory Board expires no later than on the date of the General Meeting of Shareholders 
approving the financial statements for the last full financial year of his or her function as a member of the Supervisory Board. The term of 
office shall also expire upon death, resignation or dismissal. The term of office of a Supervisory Board Member appointed before the 
expiration of a given term of the entire Supervisory Board shall expire simultaneously with the expiration of the terms of office of the 
remaining Members of the Board. The Supervisory Board may appoint committees and persons responsible for directing the work of 
these committees. The Supervisory Board appoints from among its members the Audit and Compliance Committee, the Risk Committee 
and the Remuneration Committee, and may appoint other committees to support and improve the activities of the Supervisory Board. 
Detailed terms of the committee operations, including the roles and competencies of the committee chair and members, are set by 
regulations adopted by the Board. 
Composition of the committees: 
 
Audit and Compliance 
Committee 
Risk  
Committee 
Nominations 
Committee 
Remuneration 
Committee 
Antonio Escámez Torres  
(Chairman of the Supervisory Board) 
 
 
 
 
José Luís De Mora  
(Deputy Chairman of the Supervisory Board) 
 
 
x 
x 
Dominika Bettman (Member of the Supervisory Board) 
x 
x 
 
x 
José García Cantera (Member of the Supervisory Board) 
 
 
 
 
Danuta Dąbrowska (Member of the Supervisory Board) 
x 
 
x 
Chair 
Isabel Guerreiro (Member of the Supervisory Board) 
 
 
 
 
David R. Hexter (Member of the Supervisory Board) 
Chair 
x 
x 
 
John Power (Member of the Supervisory Board) 
 
x 
 
 
Jerzy Surma (Member of the Supervisory Board) 
x 
Chair 
x 
 
Marynika Woroszylska-Sapieha (Member of the 
Supervisory Board) 
x 
 
Chair 
x 
 
By 2025, the bank committed to ensure that the share of women on the Supervisory Board would be between 40% and 60%6 – the goal 
has already been achieved (women make up 40% of the Board). 
 
For more information about the nomination process and the criteria for independence of Supervisory Board members,  
see our Statutes and the Regulations of the Supervisory Board. 
Detailed information about the Supervisory Board Members, breakdown of responsibilities, relevant competencies, fulfilment of 
independence criteria and term of office can be found on our website under the Investor Relations tab. 
 
6 The need for these changes was due to the necessity to adapt to the requirements of Recommendation Z of the Polish Financial Supervision Authority (KNF) concerning the 
principles of internal governance in banks and the guidelines of the European Banking Authority no. EBA/GL/2021/06 of July 2, 2021 on the assessment of the suitability of 
members of the management authorities and key executives.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
30 
 
Rules for remuneration of management 
[GRI 2-19] [GRI 2-20] [GRI 2-21] 
The remuneration policies of Santander Bank Polska S.A. are designed to ensure fair payment for work performed and to motivate the 
achievement of the best possible results and strategic objectives.  
The rules of remuneration for members of the Management Board and Supervisory Board are regulated by:  
à 
Remuneration Policy for Members of the Management Board of Santander Bank Polska S.A.,  
à 
Remuneration Policy for Members of the Supervisory Board of Santander Bank Polska S.A.  
The remuneration of Board Members consists of a fixed part and a variable part, awarded on the basis of performance evaluation. The 
remuneration of the Members of the Supervisory Board is not dependent on options or other derivatives or any other variables or 
performance of the bank.  
The remuneration of the President and Members of the Management Board is determined by the Supervisory Board taking into account 
the recommendations of the Remuneration Committee. This Committee determines the policy̨  for remuneration of the bank's 
Management Board Members and the individual terms and conditions within the remuneration packages for each person on the 
Management Board. In determining the amount of remuneration, consideration is given, among other things, to the function performed, 
the scope of responsibility and professional qualifications and experience. The market competitiveness of the remuneration is also taken 
into account. The Remuneration Policy ensures an appropriate level of remuneration for the Management Board and Supervisory Board 
members, as well as for key executives, enabling the bank to attract, retain and appropriately motivate individuals with the competencies 
necessary to properly lead and supervise the bank. 
The structure of total remuneration is in line with market practices, while remuneration levels are in line with banking sector standards, 
taking into account the scale of the bank's operations.  
The bonus system for Management Board members makes the level of remuneration conditional on an assessment of the company's 
long-term financial position, the long-term growth of shareholder value and the stability of the company's operations and the acceptable 
level of risk. 
The amount of the annual bonus is determined in particular based on: 
à 
quantitative indicators (e.g. customer satisfaction indicators, number of customers and number of loyal customers, return on equity, 
return on risk-weighted assets),  
à 
qualitative indicators resulting from a qualitative analysis of financial performance and risks incurred (e.g. NPS survey, 
implementation of responsible banking measures, including local community and environmental objectives), 
à 
the value of the potential adjustment arising from unforeseen events. 
The award of variable remuneration to Management Board Members is based on the outcome of the assessment of their performance. 
The selection of indicators (as well as their granularity) for individual Management Board Members takes into account the scope of their 
individual duties and responsibilities in the bank's management process. 
On the basis of the indicators and the assessment of the achievement of individual objectives from the WHAT, HOW and RISK categories 
and the respective weights assigned to these objectives, a score is determined, which is adjusted by a factor resulting, inter alia, from the 
assessment of the 3-year outlook proposed by the Remuneration Committee of the Supervisory Board and finally approved by the 
Supervisory Board.  
On 27 April 2022, Santander Bank Polska introduced Incentive Programme VII by Resolution no. 30 of the Annual General Meeting. This 
programme is addressed to employees of the bank and to employees of the bank's subsidiaries (Santander Bank Polska Group) who 
make a significant contribution to the growth of the bank's value. The aim of the programme is to motivate participants to achieve 
business and quality objectives, in line with the Group's long-term strategy , by creating an instrument that ensures their stronger 
connection with the Group and encourages them to take great care of its long-term prosperity.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
31 
 
The programme has been introduced for a period of five years (2022 – 2026), with share buybacks and transfers to participants being 
implemented until 2033, due to the deferral of variable remuneration payments. 
Participants in the programme are obligatorily all individuals with the status of Identified Staff members of the Santander Group. The list 
of other key participants will be drawn up by the Management Board Members and approved by the bank's Supervisory Board, with the 
participation of other employees in the Programme being voluntary. 
As part of the Programme, upon fulfilment of the conditions described in the Participation Agreement and the Resolution, participants 
will be granted the right to receive an award constituting a variable remuneration component in the form of the bank's own shares. To 
this end, Santander Bank Polska will acquire up to 2,331,000 Own Shares between 1 January 2023 and 31 December 2033. 
The total amount of variable remuneration granted for a calendar year to Management Board Members may not exceed 100% of the 
fixed remuneration granted for the calendar year. In exceptional cases, this limit may be increased to a maximum of 200% of the fixed 
remuneration subject to the approval of the bank's General Meeting. The decision to determine the maximum ratio of fixed remuneration 
components to variable components of the remuneration in the Santander Bank Polska Group was taken by the Annual General Meeting 
on 27 April 2022. 
Variable remuneration – awarded on the basis of the bonus regulations – is paid in cash and in the form of financial instruments. The 
payment in the form of financial instruments may not be less than 50% of the total variable remuneration payment. Until 2022, the 
financial instrument in question used to be phantom shares. 
Starting with the variable remuneration for 2022, the financial instrument is Santander Bank Polska shares awarded under Incentive 
Programme VII.  
Payment of no less than 40% of each component of the variable remuneration is deferred for a period of 5 years. 
In the case of the deferred portion of the variable remuneration payable in cash or in the form of a financial instrument that has not yet 
been paid, a malus clause may be applied if certain circumstances arise in the period prior to the entitlement to such remuneration. The 
circumstances in which malus clauses apply will be linked in each case to the performance or to risk-generating situations or changes in 
the level of risk applicable to the company, business unit or activities of the employee concerned. 
In the event that a Management Board member's mandate expires due to dismissal from the Management Board or non-appointment to 
a new term of office, Management Board members are entitled to a one-off severance payment. The severance payment is not due in the 
event of an offer of further employment within the bank's structures, dismissal for reasons of gross breach of duties or standards of 
integrity, personal culture and professional conduct, as well as in the event of resignation from the Management Board or failure to 
discharge the Management Board member's duties. 
The bank does not offer members of the Management Board, Supervisory Board or senior management any special retirement benefits. 
The bank does not have any pension or benefit obligations of a similar nature in relation to former management and supervisory 
personnel. 
In 2022, the ratio of the remuneration of the highest-paid person at Santander Bank Polska S.A. to the median remuneration of all the 
organization's employees (excluding this highest-paid person) was 1 to 0.02. Putting it simply, it can be said that the remuneration of the 
organization's highest-paid person was about 50 times higher than the median remuneration of other employees. 
For detailed information on the remuneration of the Management Board and Supervisory Board members, see Santander Bank 
Polska S.A.'s Corporate Governance Statement in 2022. 
 
As of 2021, the process of achieving the goals of the Responsible Banking Strategy, including the implementation of tasks in 
favour of the environment and against climate change, is one of the criteria for determining the amount of bonuses awarded 
to members of the bank's Management Board. The progress achieved in a given year in 3 key areas including:  
u promoting diversity,  
u facilitating access to financial services, and financial education, and 
u development of green offer.  
The degree of achievement of these goals affects the calculation of variable remuneration. In addition, members of the 
Management Board and top executives have the implementation of the Responsible Banking Agenda written into their duties.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
32 
 
ESG Governance – What matters to us 
Values and ethics 
[GRI 3-3] [GRI 2-16] [GRI 2-24] [GRI 2-25] [GRI 2-26] [GPW: G-P2, G-P4] 
 
 
Topic from the Materiality Matrix: Values and ethics 
We require all our employees to act in accordance with our corporate value system. We consolidate ethical standards and develop 
a culture of responsible actions in accordance with the Simple, Personal, Fair values. 
We have defined the ethical standards adopted by Santander Bank Polska Group and also in Santander Bank Polska S.A. in the General 
Code of Conduct (the Code). It defines ethical principles in detail, informs about the consequences associated with non-compliance and 
presents examples of behaviours desirable in specific situations. The provisions of the Code refer to, among other things: 
à 
non-competition, 
à 
conflict of interest, 
à 
relationships with suppliers, 
à 
customer relations, 
à 
acceptance of benefits, 
à 
anti-corruption, 
à 
maintaining confidentiality of information, 
à 
protection of personal data, 
à 
marketing and sales of financial services, 
à 
countering money laundering and terrorist financing, 
à 
conduct in securities markets, 
à 
accounting and financial information obligations, 
à 
relations with public officials, 
à 
intellectual property rights. 
The compliance function is responsible for the development, implementation and application of the Code, which is supported in this 
regard by the human resources unit. Supervision of employee compliance with the Code is carried out by the Regulatory and Reputational 
Risk Committee, the Board of Directors and the Audit and Compliance Committee of the Supervisory Board. 
The Code is subject to annual reviews. In 2022, changes were made to the provisions on TEAMS corporate behaviours, among others.  
 
The document is public and can be found on our website. 
The bank's training in the General Code of Conduct, Anti-Corruption and Prevention of Criminal Liability Risk covering the basic standards 
of conduct is mandatory for all employees. It is completed by all newly hired employees. 
The provisions of the Code are supplemented by the following internal documents of the bank: 
à 
Code of Conduct in Securities Markets, 
à 
Anti-Money Laundering Policy, 
à 
Anti-Corruption Program, 
à 
Conflict of Interest Policy, 
à 
Whistleblowing Policy, 
à 
Respect and Dignity Policy. 
The General Code of Conduct and the Whistleblowing Policy describe ways to report violations of the law and corporate standards. 
Employees can make reports in particular by: 
1. 
KLAKSON application 
2. 
phone:

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
33 
 
à 
ethical helpline 
à 
relational helpline7  
3. 
email: etyka@santander.pl  
4. 
regular mail to the address: Santander Bank Polska S.A., Pl. Wł. Andersa 5, 51-894 Poznań  
Reports can be made anonymously. Whistleblowers are guaranteed thorough investigation of the reported case and confidentiality. After 
clarification and verification of the collected information, disciplinary or other actions may be taken against the reported persons. It is 
forbidden to use repressive measures against the whistleblowers and to impose any sanctions against them for reporting misconduct. 
We also follow good industry practices compiled in the Code of Banking Ethics, developed by the Polish Bank Association.  
It is also possible to discuss incidents in the area of employee relations by contacting the relational helpline. 
[Custom indicator: Number of violations and/or matters of concern for investigation reported to the ethical mailbox and helpline ] 
 
In 2022, we received 131 reports through whistleblowing channels 
(including the ethical mailbox, the app and the helpline). 
The bank's Chief Compliance Officer is responsible for the operation of the Bank's whistleblowing procedures, and designated employees 
of the Compliance function are authorized to receive reports and take follow-up action. The channels in question are also used at 
subsidiaries (Santander Factoring Sp. z o.o., Santander Leasing S.A., Santander Towarzystwo Funduszy Inwestycyjnych S.A.). 
[Custom indicator: List of key activities and initiatives implemented in the bank during the year to increase employees' knowledge of the bank's ethics and corporate culture] 
 
In 2022, we continued our activities to encourage employees to engage in dialogue and report irregularities. These 
included: 
u communication campaigns e.g. "Whistleblowing As a Form of Speaking Up, News from Whistleblowing Channels, 
u education of employees about undesirable behaviour in the field of labour relations and how to react to it e.g. a series of 
articles on discrimination designed for managers, a series of meetings on bullying, 
u lessons learned sessions for managers based on investigations in 2021, 
u meetings of the Director of the Ethics and Relationships Office with members of the Management Board, sharing 
recommendations prepared on the basis of reported employee cases. 
We monitor the effectiveness of these measures – starting in 2022 a survey has been addressed to a selected group of employees, 
where one of the topics is whistleblowing channels and their perception. Based on the results of the survey, a report on the performance 
of whistleblowing channels is prepared. It is the basis for the Supervisory Board's evaluation of ethical matters in the bank. 
Conflicts of interest 
[GRI 2-15] 
It is the duty of our employees to prioritize the interests of the bank, customers and other stakeholders, which must not be subordinated 
to their private interests. These matters are governed by the Policy of Preventing Conflicts of Interest at Santander Bank Polska S.A." 
which elaborates on the relevant provisions of the General Code of Conduct, including: 
à 
prohibition of special treatment or offering special terms of employment due to personal or family ties,  
à 
prohibition on deriving additional benefits from a position held in the Group, except in explicitly permissible cases,  
à 
prohibition from participating in the approval of transactions or influencing transactions with parties associated by economic or 
family ties acting as beneficiaries or guarantors.  
The Policy of Preventing Conflicts of Interest at Santander Bank Polska S.A. also regulates cases of conflict of interest: 
à 
between customers,  
à 
between the bank and its customers,  
à 
resulting from the relationship between a subsidiary and the bank acting as the parent company, 
 
7 Relational helpline existed as a channel for reporting violations until 30 November, 2022.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
34 
 
à 
between Group entities and members of their governing bodies, 
à 
with significant shareholders of subsidiaries,  
à 
between the bank and its suppliers, third parties or major business partners, 
à 
between the bank's functions and/or business units,  
à 
between two subsidiaries,  
à 
between members of the Bank's Supervisory Board or Management Board, or between members of these bodies and other 
employees (arising, among other things, from non-business relationships, kinship or affinity), 
à 
between the bank and related parties other than the ones mentioned above. 
The assessment of potential conflicts of interest involving our employees is carried out by experts from the Compliance Area. They have 
the right to request certain data or information on personal or professional circumstances that may affect the performance of employees' 
duties and their decisions.  
Members of the Management Board and Supervisory Board prevent conflicts of interest firstly by avoiding professional activities that 
may lead to such conflicts. They also must not take part in the resolution of cases where a conflict of interest involving them has arisen or 
may arise, and are required to inform the bank of any such situations. Issues of possible conflicts of interest of members of the 
Management Board and Supervisory Board are examined before their appointment to these bodies and as part of regular follow-up 
suitability assessments. 
In our periodic financial statements, we disclose to stakeholders information about: 
à 
membership in management boards/ supervisory boards of other organizations, 
à 
ownership of shares in supplier companies and other stakeholders, 
à 
existence of majority shareholders in the company, 
à 
related parties, relationships and transactions with them, as well as maturing receivables. 
We provide information on the assessment of the suitability of members of the bank's Management Board and Supervisory Board to the 
Polish Financial Supervision Authority (in accordance with our policies on the suitability of members of the bank's authorities), we re-
assess whether a member of the Management Board or Supervisory Board devotes sufficient time to his/her duties when the member 
takes on an additional executive role or begins to carry out other relevant activities, including political activities. The assessment of the 
suitability of Supervisory Board members is made at the General Meeting of shareholders and the documents are published on the 
dedicated website). 
In addition, the bank fulfils its disclosure obligations related to the information about significant shareholdings in cases specified in the 
Public Offering Act. The topic of disclosure of conflicts of interest is also addressed in the Regulations on Investing by or for the account of 
Related Persons in Financial Instruments at Santander Bank Poland. Pursuant to its provisions: 
”Persons acting in a managerial capacity and [...] persons closely related to them shall be obliged to report to the: 
1. 
Polish Financial Supervision Authority (KNF), and 
2. 
the bank  
information about any transaction entered into for their account with respect to the bank's shares, the bank's debt instruments, 
derivatives or other related financial instruments.” 
Anti-corruption 
[GRI 205-2] [GRI 205-3] [GPW: G-P3] 
We operate under the principle of Zero Tolerance for Corruption. Anti-corruption matters are governed by the General Code of Conduct, 
and further specified by the Anti-Corruption Program, which addresses such topics as: 
à 
gifts and invitations given to public officials, 
à 
gifts and invitations given to employees, 
à 
relations with third parties, 
à 
application of additional control mechanisms, 
à 
channels for reporting violations of rules.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
35 
 
In 2022, we have not recorded any instances of corruption. Also, there have been no legal proceedings regarding corrupt practices 
against the bank or its employees. 
As in the previous year, employees and Board members receive: 
à 
communication on anti-corruption policies and procedures as part of the standard internal regulation communication process, 
à 
access to e-learning training on issues related to the General Code of Conduct and the Anti-Corruption Program and Corporate 
Defense. 
Anti-corruption  
training in numbers  
in 2022: 
Number of 
employees 
offered training 
by employment 
category 
Number of employees 
to whom 
anticorruption policies 
and procedures have 
been communicated 
% of employees to 
whom anticorruption 
policies and 
procedures have 
been communicated 
Number of 
employees who 
have received 
anticorruption 
training 
% of employees 
who have 
received 
anticorruption 
training 
Members of the bank's 
Management Board 
9 
9 
100% 
9 
100% 
Representatives of the bank's 
senior management 
66 
66 
100% 
65 
98% 
Representatives of the bank's 
middle management 
613 
613 
100% 
603 
98% 
Other employees of the bank 
9,093 
9,091 
100% 
8,911 
98% 
Total for the bank 
9,781 
9,779 
99% 
9,588 
97% 
* Employees excluding members of the Management Board and middle management of Santander Bank Polska S.A. 
** Other managers of Santander Bank Polska S.A. 
*** The numberr does not include employees on long-term absences 
We do not have data on the Supervisory Board's anti-corruption training. We also do not collect data on communication of anti-
corruption procedures to our business partners. 
Security of services, transactions and customer data 
 
 
Topic from the Materiality Matrix: Security of services, transactions and customer data 
 [GRI 3-3] [GPW: G-S1] [GRI 418-1] [Custom indicator: Number of customers using mobile and online banking] [Custom indicator: Number of interactions in remote channels] 
We process significant amounts of customers' personal data and other confidential and sensitive information which is exposed to the risk 
of breach and to attacks by cyber criminals. Therefore, security of services is a topic that has been important to us for many years. Due to 
the increasing digitization of the financial sector, all our services and operations guarantee the security of personal data and other 
confidential information. We meet the highest national and EU standards in this area.  
We have established a comprehensive cyber security system based on best practices and state-of-the-art technological solutions. Our 
information security management system is certified in accordance with ISO/IEC 27001:2013 and includes the supervision of information 
security in the business environment of Santander Bank Poland Group and the assessment of specific requirements for information 
security and information systems.  
All IT security regulations and processes are monitored on an ongoing basis and adapted to changing conditions. As a result, we are 
constantly improving the security level of transaction systems and tools used by customers on a daily basis, strengthening mechanisms 
for protecting customer data and our own infrastructure. 
[GRI 418-1]  
We monitor compliance and complaints from stakeholders. In 2022, we received at Santander Bank Polska S.A. 21 legitimate complaints 
from third parties regarding violations of customer privacy. We did not receive complaints from administrative bodies in this regard. No

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
36 
 
confirmed cases of data leakage (loss) were reported to us in 2022. We have been imposed 1 penalty under Regulation 2016/679 
(GDPR). The decision is not final and we have appealed against it – see the Transparency subsection for details. 
[Custom indicator: Activities implemented to ensure cyber security] 
How we took care of cyber security in 2022: 
à 
we cooperated within the financial sector with the Polish Bank Association to share knowledge and best practices on the topic of 
cyber security,  
à 
we participated in projects, events in support of cyber education (including the BAKCYL project aimed at young people) we ran an 
educational campaign in social media Don't Believe in Fairy Tales for Adults strengthening cyber awareness, we carried out activities 
aimed at customers who use the Internet less often, 
à 
we continued to provide free CyberRescue service with an additional online protection CyberRescue experts help customers in crisis 
situations, such as the theft of funds from virtual wallets, 
à 
we regularly published warnings about cyber threats in online banking, on our websites and social media profiles,  
à 
we further educated employees responsible for ensuring cyber security, 
à 
the Santander Foundation also implemented a grant program called "Hacks for Cyberattacks" described in detail in the section Major 
Grant Projects of the Foundation. 
Integrating ESG into the organization's risk management system 
[GRI 3-3] [GRI 2-6] [GPW: E-P3] 
[Custom indicator: Description of the bank's approach to implementing ESG regulatory requirements into its business strategy]  
[TCFD: STRATEGY: Describe climate risks and opportunities in the short, medium and long term. 
[TCFD: RISK MANAGEMENT: Describe the processes for identifying and assessing climate risks. 
Describe the processes for managing climate-related risks. 
Describe how the processes for identifying, assessing and managing climate-related risks are integrated into the company's overall risk management.] 
 
 
Topic from the Materiality Matrix: Integrating ESG into the organization's risk management system 
The bank has a risk management system developed and implemented by the Management Board, covering the bank's functions and 
organizational units. It is based on three independent and complementary levels (lines of defence). The risk management system 
functioning in the bank in particular: 
à 
takes into account the nature of the bank's risk exposure; 
à 
covers all relevant risks (environmental, social and governance risks), including their adequacy and effectiveness and the 
interdependencies of the various types of risk; 
à 
enables the bank to make effective decisions regarding the implementation of the bank's management strategy. 
As part of this system, we define and address risks related to social and environmental issues, including climate. We are aware of the 
growing importance of the approach based on integrating climate risks into the basic processes of enterprise risk management, as 
recommended by the European Central Bank, the United Nations Principles for Responsible Investment and the TCFD guidelines, among 
others. The same approach is taken by the Banco Santander Group. Currently at the Bank, environmental risks are reported internally on 
an ad-hoc basis, according to current business needs. 
The bank's key bodies are involved in managing and overseeing sustainability topics (see Role of the Management Board and Supervisory 
Board). We also put in place a system of sustainability incentives for Management Board and Supervisory Board members (see 
Remuneration Policies for Management Board and Supervisory Board Members). We take into account various socio-environmental risks 
in the course of decision-making in the Corporate and Investment Banking (SCIB) segment. In the Risk Management Division, we have 
established a special position of Environmental & Social Risk Manager (ESRM). His tasks include:  
à 
individually assessing various social and environmental risks,

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
37 
 
à 
making recommendations (positive/ conditionally positive/negative) regarding clients or transactions in the SCIB (Corporate and 
Investment Banking) segment. Credit partners are required to verify that a socio-environmental risk analysis has been conducted 
and that the required ESRM recommendation is included in the credit application. 
Managing social, environmental and climate change risks in sensitive sectors 
The need to integrate ESG factors in decision-making is outlined in the Sustainability Policy. The Social, Environmental and Climate 
Change Risk Management Policy regulates this matter in more detail. It defines the criteria for identifying, assessing, monitoring and 
managing social-environmental risks, and details our standards for investing in and working with clients operating in industries which 
have an impact on climate change, such as: 
à 
oil and gas extraction, production and processing,  
à 
energy production and transmission, 
à 
mining,  
à 
metals, including ore processing for metal extraction,  
à 
soft commodities.  
In the Social, Environmental and Climate Change Risk Management Policy, we identify areas of business that we will not support with our 
financial services and products. These include projects located in areas protected by the Ramsar Convention, UNESCO World Heritage 
sites, projects located within the northern Arctic Circle, and the mining, processing and marketing of asbestos.  
In 2022, we made the following amendments to our Social, Environmental and Climate Change Risk Management Policy: 
à 
we added a statement outlining our roadmap for achieving carbon neutrality by 2050, 
à 
we supplemented the information on the exclusion related to Ramsar and World Heritage areas, the scope of coal power and 
infrastructure associated with coal mining, and the exceptional treatment of new customers with coal-fired power plants or coal 
mines, 
à 
we added exclusions related to new clients and direct financing of greenfield projects – oil upstream clients (oil exploration and 
production), 
As of 2021, the Environmental and Social Risk Analysis Procedure for business and corporate banking customers has been in effect at our 
bank. It is based on a special algorithm that allows the initial selection of̨  environmental and social risks. Clients therefore receive 
information on their risk level in the form of "environmental flags." We have put in place four types of flags: – "For verification," 
"Positively verified," "Elevated risk," and "Prohibited activity." 
We also take ESG criteria into account when making investment decisions. Santander Bank Polska S.A. – with particular emphasis on 
Santander TFI – strictly adheres to the Policy for Responsible and Sustainable Investment and the Policy. Santander TFI also has Policies 
for Engagement in Listed Companies and Application of Corporate Governance Measures. We are convinced that integrating 
environmental, social and governance aspects into investments allows us to improve risk management and create added value – both for 
clients and society as a whole. By considering both financial and non-financial factors, we can get a more complete picture of the assets 
we manage and make more balanced investment decisions. We can also influence counterparties in this way through specific 
transmission channels, for example, reducing the risk of insolvency 
Investments in assets are preceded by a detailed assessment according to ESG criteria, which is used to identify issuers that are well 
prepared for future challenges – those with policies and management systems that can have a significant positive impact on society and 
the environment. The ESG assessment includes, among other things:  
à 
proprietary methodology for assessing issuers' attitudes toward environmental and social factors. We use information provided by 
external data providers for this purpose. The methodology is based on market reference data and international guidelines and 
standards. Its result is an assessment of individual issuers.  
à 
exclusions based on the nature of the issuers' operations  
The basis for evaluating companies in terms of ESG is the concept of dual materiality. We take into account the impact of ESG criteria on 
investments, as well as the impact of investments on sustainability factors. The assessment includes general analysis criteria – common 
to all sectors – and specific criteria depending on the sector and type of business. We expect issuers to prepare and submit ESG reports. 
We also disclose our information in this regard.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
38 
 
Examples of ESG criteria we consider in our investment analysis: 
 Environmental criteria: 
u environmental strategy and management, 
u climate change, 
u natural resources, 
u pollution prevention and control, 
u natural habitats. 
 Social criteria: 
u human capital, 
u local community, 
u social products and services, 
u human rights. 
 Management criteria: 
u corporate governance, 
u business ethics.  
We invest in the clients we work with. We want to understand issuers' business models and the risks and opportunities associated with 
them. In doing so, we leverage our commitment and promote a responsible approach to environmental, social and governance issues.  
 
As of July 2020, we are a signatory to the United Nations Principles for Responsible Investment (UNPRI) initiative the aim of 
which is to promote responsible investment.  
Climate risk management is part of the bank's overall risk management process. In accordance with TCFD's recommendations, the 
results of the analysis of physical and transformational climate risks were included in the bank's typical risk taxonomy used. The results 
of the analysis are shown in the table below. In 2022, we added supply chain risks to the list. 
Impact of physical risk 
Impact of transformational risk 
Approach to risk management 
Credit risk 
à 
Climate risk can negatively 
affect borrowers and reduce 
their ability to service their 
debt, especially in the agri 
sector, where physical risks 
can impair crop income. 
à 
More frequent and intense 
weather emergencies and 
natural disasters can further 
reduce the value of loan 
collateral. 
à 
EU or national regulations may 
reduce the debt service capacity of 
business borrowers operating in 
certain sectors, primarily in carbon-
intensive industries, such as: 
à 
energy,  
à 
oil & gas sector,  
à 
transportation and logistics,  
à 
agri sector. 
à 
Activities currently underway in the area of risk 
management include assessing the vulnerability 
of oil companies to transformational risks. In 
accordance with the internal division of companies 
into 4 risk categories, we have defined levels of 
financial exposure (exposure limits) depending on 
the rating assigned. CO2 prices are also part of the 
assessment. In addition, we apply expert 
adjustment elements for significant amounts of 
financing at the global level. 
à 
We also monitor the effects of regulatory changes 
and technological advances in the automotive 
sector – companies that do not fit the profile we 
have defined may be refused financing. 
à 
In the future, we plan to significantly increase the 
frequency of risk assessment in this area and work 
on model solutions. 
à 
At the same time, we are considering the 
introduction of a systemic solution for assessing 
the impact of CO2 prices on the financial capacity 
of companies (especially in carbon-intensive 
sectors). Stress tests on energy prices will also be 
an important component.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
39 
 
Impact of physical risk 
Impact of transformational risk 
Approach to risk management 
Market risk 
à 
Risk of losses resulting from 
changes in the value of the 
bank's assets and liabilities 
caused by natural disasters or 
sudden weather events. 
à 
An increase in the cost of CO2 
emissions may drive up costs for 
some companies (especially in 
carbon-intensive sectors such as 
energy and fuel). This could lead to 
a reduction in revenue for these 
companies and, consequently, 
a decrease in their investment 
capacity, which in turn could reduce 
the number of new loan applications. 
à 
Regulatory pressures may indirectly 
affect the financial market by limiting 
investment in selected customer 
groups. 
à 
We monitor regulatory changes and take 
a number of measures to support customers, such 
as launching financing for low-carbon solutions 
that lead to the mitigation of this risk 
Liquidity risk 
à 
Climate change, including 
natural disasters and sudden 
weather events, can cause a 
sudden increase in demand 
for cash. 
à 
No significant impact of 
transformational risk identified 
à 
We have adequate provisions and procedures in 
accordance with European and national 
regulations. 
Operational risk 
à 
Sudden weather events may 
affect the conduct of 
business at bank branches 
(e.g., flooding, lack of power 
supply). 
à 
Increased energy costs may 
additionally burden the bank 
(e.g., higher cost of rent). 
à 
In 2022, 85% of the bank's purchased electricity 
came from RES. 
à 
61% of our branches use energy-efficient lighting. 
Risk of models 
à 
Business models may 
underestimate the value of 
losses caused by sudden 
weather events, which are 
increasing in strength and 
frequency. 
à 
Business models may underestimate 
the impact of regulation and market 
changes due to climate change, 
especially in the context of supply 
chain analysis. 
à 
We monitor the impact of weather events on the 
amount of losses and analyse the impact of 
regulations on all elements of the supply chain.  
à 
With the support of an external consultant, we 
conducted climate risk identification and analysis 
in the sectors which are most important to us 
under two climate scenarios and three time 
perspectives. The results presented in this report 
will help improve the calibration of models and 
enhance management in specific areas.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
40 
 
Impact of physical risk 
Impact of transformational risk 
Approach to risk management 
Business risk 
à 
No significant impact of 
physical risk has been 
identified 
à 
In the short term perspective, there is 
an increase in costs associated with 
the transition to a low-carbon 
economy. Some of these costs are 
being passed on to consumers, 
which may reduce their willingness 
and/or ability to take out consumer 
loans (e.g., to buy new cars) 
à 
Regulation and changes in customer 
decisions can create new 
opportunities to offer products or 
services. Failure to take appropriate 
action could lead to an exodus of 
customers to competitors. 
à 
We analyse the market situation and the actions of 
competitors on an ongoing basis, launch new 
products and engage in dialogue with customers. 
Reputational risk 
à 
No significant impact of 
physical risk has been 
identified 
à 
Continued financing of sectors 
negatively perceived by regulators, 
the market and rating agencies (this 
is mainly about carbon-intensive 
sectors) may negatively affect the 
bank's rating. 
à 
We pay particular attention to transparent 
communication of sector policies. 
à 
We apply the Santander Group's global reputation 
risk management policies in our region.  
à 
We strive to engage clients in addressing climate 
change and environmental conditions with respect 
to the fuel, energy, soft commodities sectors. We 
conduct appropriate reputational analysis and 
review clients' climate strategies. 
Compliance risk 
à 
No significant impact of 
physical risk has been 
identified 
à 
Regulatory pressures are likely to 
intensify, which may increase in-
house and/or consulting costs as a 
result of meeting the obligation to 
comply with new regulations.  
à 
In the event of failure to comply with 
new regulations, there may be a risk 
of fines by market regulators. 
à 
We are constantly reviewing the regulations 
affecting our bank and are fully compliant with the 
requirements set by EU and national regulators. 
à 
As part of the global Santander Group, we are part 
of the Net Zero Banking Alliance. 
Supply chain risk 
à 
Sudden weather events can 
disrupt supply chains 
à 
Regulatory pressures and increases 
in environmental fees could disrupt 
some suppliers' operations and 
disrupt continuity of supply.  
à 
We monitor the supply chain and have 
implemented regulations for its management. For 
more information, see Sustainable Supply Chain 
subsection.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
41 
 
Climate risks 
[Custom indicator: Description of policies, procedures and results of climate risk exposure testing] 
In 2022, we assessed the sensitivity of the sectors in our portfolio to climate risk. We performed the analysis in three time perspectives – 
short, medium and long. We assessed physical and transformational risk on a scale of 1 to 5 (where 1 is the lowest level of risk and 5 is 
the highest). The table below presents the results of this analysis, along with a presentation of the materiality of each sector in the bank's 
portfolio. Our assessment of the sectors has not changed between the date of the analysis and the date of publication of this report, so 
the results are consistent with the 2021 ESG report.  
 
For more information about the evaluation methodology please review the Methodology Annex to our 2021 TCFD report. 
 
1 
2 
3 
4 
5 
 
Sector exposed to risk 
2025 
2030 
2050 
Current sector share  
in the category 
 
Scenario  
2°C 
4°C 
2°C 
4°C 
SCIB* 
Corpo-
rates* 
SME* 
RF 
RT 
RF 
RT 
RF 
RT 
RF 
RT 
RF 
RT 
Oil & gas sector 
 
 
 
 
 
 
+ 
– 
+ 
– 
3.70% 
0.56% 
0.03% 
Energy sector 
 
 
 
 
 
 
+ 
– 
+ 
– 
24.12% 
0.58% 
0.24% 
Energy production from renewable sources 
 
 
 
 
 
 
+ 
– 
+ 
– 
6.00% 
0% 
0% 
Metals and mining sector 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
12.38% 
1.59% 
0.42% 
Soft commodities sector 
 
 
 
 
 
 
+ 
– 
+ 
– 
0.00% 
0.05% 
0.60% 
Automotive sector 
 
 
 
 
 
 
+ 
+ 
+ 
– 
1.59% 
2.96% 
0.26% 
Real estate sector 
 
 
 
 
 
 
– 
+ 
+ 
– 
9.08% 
32.59% 
15.73% 
Materials and chemicals 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
4.19% 
6.77% 
3.99% 
Packaging manufacture  
 
 
 
 
 
 
– 
+ 
– 
+ 
0.00% 
2.12% 
0.74% 
Furniture industry 
 
 
 
 
 
 
– 
– 
+ 
+ 
0.15% 
1.85% 
1.51% 
Food industry 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
3.80% 
9.39% 
1.92% 
Agri sector 
 
 
 
 
+ 
+ 
+ 
+ 
0.19% 
1.22% 
26.45% 
Public sector 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
0.00% 
3.34% 
0.01% 
Transport and logistics 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
0.02% 
7.82% 
15.50% 
Cosmetics sector 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
0.26% 
0.21% 
0. 04% 
E-commerce 
 
 
 
 
 
 
– 
+ 
– 
+ 
0.00% 
0.37% 
1.67% 
Trade  
 
 
 
 
 
 
+ 
+ 
+ 
+ 
24.62% 
21.26% 
26.58% 
Tourism 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
1.42% 
4.39% 
1.95% 
Waste management 
 
 
 
 
 
 
– 
+ 
– 
+ 
0.20% 
0.97% 
0.67% 
Financial sector 
 
 
 
 
 
 
+ 
+ 
+ 
+ 
8.27% 
1.95% 
1.69% 
TOTAL 
100% 
100% 
100% 
* Portfolio structure at the end of 2022 
*SCIB – Santander Corporate & Investment Banking  
*Corporates – Business and Corporate Banking 
*SME – Small and Medium Size Enterprises

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
42 
 
We have updated the method for calculating exposure to sectors – compared to our previous TCFD report we have expanded the scope of 
credit exposure calculation, especially from SCIB perspective. For the first time, we have included renewable energy generation as a 
separate sector. The increase within the energy portfolio is attributable precisely to the higher exposure to renewables. In addition, 
movements in the levels of exposure to individual sectors are due to fluctuations and changes occurring in our portfolio.  
In the medium term, we expect physical risk to increase for sectors currently assessed as low-risk or very low risk. In the short term, the 
agri and soft commodities sectors are most exposed (to a medium degree). Looking ahead to 2030, we also expect an increase in risk in 
the energy sector from a rating of 2 (low risk) to 3 (medium risk), due to an increase in the likelihood of prolonged drought, reduced 
energy production and intensification of extreme weather events. 
One of these sectors, the energy sector, has a major share in our Corporate and Investment Banking (SCIB) portfolio, namely 24.12%.  
As in the previous reporting period, we assume that transformational risk (especially regulatory risk) will increase significantly, in the 
medium to long term, in the 2°C scenario, due to the expected tightening of green transition regulations. Such an increase can be expected 
in the food industry, transportation and logistics, trade, tourism, agri and financial sectors, among others. For our bank, the trade sector is 
particularly important, as it accounts for 24.6% of the SCIB portfolio, 21.26% of the Business and Corporate Banking (BCB) portfolio and 
26.58% of the SME portfolio. We assume that in the delayed mitigation scenario (4°C), climate policies will be tightened more slowly due 
to less effective cooperation of the international community. Therefore, as in the previous report, we have assumed that transformational 
risks in sectors such as automotive and finance will increase in the 2°C scenario, while remaining unchanged in the 4°C scenario. 
Exposure to risk 
We have calculated our climate risk exposure to answer the question what part of our portfolio in a given segment (Corporate and 
Investment Banking – SCIB, Business and Corporate Banking -Corporates, Small and Medium Size Enterpises – SME) will be accounted 
for the sectors from particular risk categories. The charts below show the growth in physical risk exposure assuming the same portfolio 
structure (at the end of 2022): 
Physical risks 
2025  
– physical risks 
 
 
2030  
(2°C scenario)  
– physical risks 
 
 
2030  
(4°C scenario)  
– physical risks

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
43 
 
In the short term, all areas will be predominated by sectors rated as exposed to "very low risk" and "low risk" (e.g. in the SCIB area, these 
two categories account for almost 100%). In the medium term, we expect an increase in exposure in the 2°C scenario, mainly due to 
a rise in physical risk ratings in the energy, RES, food, transportation, logistics, materials and chemicals sectors. On the other hand, in the 
4°C scenario, the increase in exposure in the medium term will be related to a rise in the rating of the financial sector. 
Transformation risk: 
We then conducted a similar analysis for transformation risk. The charts below show the increase in transformation risk exposure also 
assuming the same portfolio structure (at the end of 2022): 
2025  
– Transformation risk 
 
 
2030  
– transformation risk  
(2°C scenario) 
 
 
2030  
– transformation risk  
(4°C scenario) 
 
The increase in exposure in the medium term in the 2°C scenario is driven by a rating upgrade in most of the sectors analysed. While only 
24% of the Corporate and Investment Banking portfolio received a rating of 5 (very high risk) in the 2025 outlook, in the medium term it 
is already 28% (in both scenarios). Therefore, this means a significant increase in risk in this category. 
In the Business and Corporate Banking portfolio, the real estate, transport and logistics, trade, commodities and chemicals account for 
a significant share (above 5%). At the same time, these are the sectors in which transformation risk is increasing in the medium term in 
the 2°C scenario from a rating of 2 (low risk) to 3 (medium risk). 
In the SME portfolio, the agri sector exposed to high transformation risk prevails. In addition, a significant share goes to the trade, real 
estate and transport and logistics sectors which are rated 3 in the 2030 outlook, in the 2°C scenario. Hence, as much as 96% of the SME 
segment is marked as "medium risk." In the 4°C scenario, regulatory risk is expected to grow at a slower rate, so the rating relative to the 
2°C scenario remains lower. This is especially true for the real estate, food, trade and tourism sectors, all of which are rated 2.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Climate opportunities 
We are aware that many of the investments required for the transition to a low-carbon economy present new opportunities for us to 
offer support to current and future customers with appropriate financing mechanisms. We want to develop new products and services, 
including advisory services to customers, while building a brand of a trusted partner. 
Opportunity 
Relevant 
sector/ Area 
Short term 
1-3 years 
Medium term 
2025-2030 
Long term 
2030 + 
Development of the RES market creating opportunities for investment  
in projects and companies related to this sector 
Energy sector 
/cross-sector 
x 
x 
x 
Opportunities for participation in projects and cooperation with companies 
engaged in the development and modernization of pumped-storage 
power plants 
Energy sector 
x 
x 
 
Opportunities for financing decarbonization projects for the bank's  
existing clients 
Cross-sector 
x 
x 
 
Opportunities for financing projects promoting electric  
or low-emission cars 
Transport / 
Automotive 
x 
x 
 
Financing low-carbon transportation solutions, especially  
in the public sector 
Transport / 
Automotive 
x 
x 
 
Development of advisory services for the selection of low-carbon solutions 
for the agri sector and development of financial services in this area 
Agri sector 
x 
x 
 
Meeting ESG regulatory requirements 
[GRI 3-3] [GRI 2-27] 
[Custom indicator: A description of the bank's approach to implementing the requirements of ESG regulations into its business strategy] 
 
 
Topic from the Materiality Matrix: Meeting ESG regulatory requirements 
We are following and analysing new ESG regulations, including the Taxonomy Regulation, the new CSRD, and the EBA's guidelines for 
ESG risk management in credit institutions. The bank has an effective system of internal control, risk management and compliance 
supervision, as well as an effective internal audit function, appropriate to the size of the bank and the type and scale of its operations. 
Their effectiveness is monitored and evaluated by the Supervisory Board with the participation of the Audit and Compliance Committee. 
Our internal control system8 helps us ensure that we operate in compliance with laws, internal regulations and market standards. The 
solutions we have implemented allow us to improve the process of collecting ESG data and preparing reports. At present, there are 
limitations on the availability of certain counterparty data regarding, for example, compliance of their operations with taxonomy or 
exposure to environmental risks. The bank monitors data availability on an ongoing basis and seeks to obtain additional information from 
its counterparties. A project is underway at the bank to collect environmental risk data to the fullest extent possible. An analytical 
database dedicated to the collection of ESG-related data is currently being built, which will serve as a unified source of data at the bank 
for all business lines and risks. These two solutions, combined with the acquisition of external and counterparty data, will serve to build 
the most accurate ESG data repository to the extent possible. 
 
8 To find out more about our internal control system, go to: https://www.santander.pl/relacje-inwestorskie/dokumenty-korporacyjne#dokument=7

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
45 
 
Organisational and business resilience 
[GRI 3-3] 
 
 
Topic from the Materiality Matrix: Organisational and business resilience 
We make sure that the bank retains the ability to respond appropriately to significant crisis events, such as the pandemic. Our internal 
regulations and procedures help us deal effectively with such situations. The risk management system, the three lines of defence, the 
method of identifying and managing risks, and the implementation of EU regulations combined with the building of an ESG management 
system serve this purpose. In order to make the bank more resilient to cross-cutting risks, we have analysed climate risk (in the Climate 
Risk subsection). 
Human rights policy 
[GRI 2-23] [GRI 2-24] [GPW: S-P5, S-P6]  
We are seeing a growing role of human rights due diligence processes. They lie at the heart of both softly recommended acts (the UN 
Guiding Principles on Business and Human Rights, the OECD Guidelines for Transnational Enterprises) and mandatory regulations that 
reference these guidelines (the minimum safeguards from the EU Taxonomy Regulation or the new EU Directive on Corporate 
Sustainability Reporting).  
The approach of our bank is determined by the Human Rights Policy of the Santander Bank Polska Group where we describe our 
commitments in the area of human rights in relations with employees, customers, business partners and the communities in which we 
operate. 
In our own operations, we are committed to preventing discrimination in the workplace and ensuring decent 
employment conditions, among other things. 
 
In the supply chain, as part of our due diligence processes prior to entering into loan agreements or other types 
of contracts, we have committed to analysing and evaluating our counterparties' policies and practices 
regarding respect for human rights. 
 
In respect of business partners who are not suppliers, we have committed to promoting adherence to the 
Human Rights Policy, particularly where it is appropriate due to their background, type of business or 
importance to the bank. 
 
In relation to communities in which we operate, the bank is committed to minimizing the impact of its activities 
on the environment and contributing to combating corruption. 
This policy is owned by the Management Board of Santander Bank Polska S.A. and our employees are required to report its violations 
through available communication channels.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
46 
 
Sustainable supply chain 
[GRI 308-1] [GRI 414-1] [ [2-6][2-23][2-24] 
Supply chain management in our bank is regulated in: 
à 
Purchasing Policy of Santander Bank Polska S.A., 
à 
Supplier Selection Procedure of Santander Bank Polska S.A., 
à 
Policy of Cooperation with Suppliers and Outsourcing in Santander Bank Polska S.A., 
à 
Procedure for supplier management and outsourcing in Santander Bank Polska S.A. 
Supplier relations are also addressed in the Human Rights Policy (more information in the Human Rights Policy subsection above) and the 
Sustainability Policy.  
In its relations with suppliers, the bank takes into account their adherence to ethical issues regarding compliance with the principles of 
fair and equitable treatment, transparency and integrity. Suppliers are expected to implement ethics policies and comply with, at a 
minimum, laws, anti-corruption measures and initiatives to ensure business integrity, health and safety standards, workplace diversity 
and inclusiveness, and adhere to the UN Universal Declaration of Human Rights and the principles of the UN Global Compact. 
When qualifying suppliers for cooperation, we verify: 
à 
whether they diversify their revenues and do not become overdependent on the bank; 
à 
certifications held e.g. environmental, labour relations; 
à 
application of ESG principles, codes of ethics , anti-corruption procedures and programs and reports published; 
à 
ethical approach to finances – payment of contributions and taxes for employees and possible overdue debt to counterparties are 
controlled. 
Our bidders are required to complete the CSR survey described in the previous ESG Report. The results of the survey may be decisive in 
the selection of a bid.  
We evaluate the environmental performance of bidders in a system used for, among other things, purchasing processes. Part of the 
purchasing process is a CSR survey that a bidder must (obligatorily) complete in order to be eligible for bidding. The questionnaire 
addresses the following topics: 
  Environment 
à 
During the last financial year, did the company take measures to reduce the consumption of 
resources and materials? 
à 
During the last financial year, was the company subject to fine(s) for non-compliance with 
environmental regulations? 
  Society 
à 
Which community cooperation actions/projects has your company been involved in? 
à 
Did you make a donation for social purposes (e.g., to NGOs) in the last two calendar years? 
In 2022, we continued to work on the replacement of the CSR survey with an ESG survey, as announced in the previous report, in 
response to the current expectations of suppliers. We plan to complete the project in 2023. 
Key indicators reflecting the performance of the purchasing processes in 2022: 
Number of suppliers with an annual turnover of more than PLN 50,000. 
1,595 
of which the number of suppliers subject to qualification 
1,038 
Percentage of suppliers – Polish or foreign companies with headquarters or branch registered in Poland 
89.6% 
Number of completed purchasing processes 
520 
Percentage of new suppliers that have been reviewed for environmental criteria 
100% 
Percentage of new suppliers who have been reviewed for social criteria 
100%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
47 
 
E – Environmental 
Environmental and climate strategies and policies 
[GRI 2-23] [GRI 2-24] 
[TCFD – STRATEGY: Describe the impact of climate-related risks and opportunities on the organisation's operations, strategy and financial planning. Describe the resilience of 
the organisation's strategy taking into account different climate-related scenarios, including a 2°C or lower scenario]. 
Responsible Banking Strategy 
In pursuing our strategic Green Bank commitment, we prioritise environmental protection in both our external and internal operations. 
By implementing the Responsible Banking Strategy, we are developing green financial products and solutions, supporting the process of 
transforming the economy into a low– and zero-carbon one, and aligning our activities with international environmental requirements.  
Our key environmental documents:  
à 
Responsible Banking Strategy, 
à 
Sustainability Policy, 
à 
Global Net Zero Strategy, 
à 
Sectoral policies, 
à 
Social, Environmental and Climate Change Risk Management Policy. 
In shaping the bank's impact on the environment, we act in accordance with the precautionary principle. We describe the approach we 
take in our Sustainability Policy, which includes our actions and commitments in this regard. 
Internal actions 
Promoting environmental 
protection based on 
international regulatory 
standards, a continuous 
improvement system – we 
are in the process of 
preparing for environmental 
ISO certification. 
Setting systematic 
performance improvement 
indicators for managing 
environmental issues and 
decarbonisation targets for the 
areas of our own operations 
generating most pollution. 
Measuring and 
monitoring consumption 
of natural resources, 
emissions and 
generation of waste at 
most of the bank’s 
locations. 
 
 
 
 
Actions taken towards 
external stakeholders 
Restricting funding for activities that may have 
a direct environmental and social impact and 
cause long-term effects related to climate change. 
Encouraging suppliers to adopt 
environmental commitments and 
transition to a low-carbon economy. 
Net Zero Strategy 
Combating the effects of climate change is the overarching goal of green banking, which is the core of our Responsible Banking Strategy. 
We are operating in line with the Global Net Zero Strategy, with the entire Banco Santander Group aiming to achieve net zero emissions

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
48 
 
by 2050. We recognise that this target comes with many challenges and significant uncertainties regarding future climate change and 
the global macroeconomic and geopolitical situation. Rising energy prices and Russia's invasion of Ukraine are just some of the factors 
causing uncertainty as to whether decarbonisation – both at Santander Group level and in Poland – will be a successful undertaking. As 
a result, in developing our plans, we rely, among other things, on the results of scenario analyses, taking into account both a 2°C and 
a 4°C increase in global temperatures (see the Climate Risks subsection in the Governance chapter). 
 
In line with the Net Zero strategy, as of 2030 at the latest, we intend to cease financing power companies whose revenues from coal-fired 
generation exceeds 10%. By 2030, we also want to end our lending services to thermal coal producers. Above all, we want to support 
customers in their green transition and provide comprehensive financing for renewable energy sources, as well as support the development 
of green financial products. We want to achieve the medium– and long-term goals of the Global Net Zero Strategy based on short-term 
decarbonisation indicators. This will be achieved by reducing the bank's internal emissions (related, among other things, to electricity 
consumption and business travel) as well as emissions attributable to the financial services provided – loans, advisory services or investment 
services offered to customers from all segments. 
The exchange of international good practices is also expected to contribute to the achievement of decarbonisation targets. The Santander 
Group is a founding member of the Net Zero Banking Alliance, a United Nations initiative led by the banking sector, which guides the way 
forward for qualitative analysis of our investment portfolio. However, for the full operationalisation of our strategy we need to develop 
detailed transition plans that include the identification of ways to work on decarbonising the portfolio. 
Sector policies 
Our Sustainability Policy is complemented by the Social, Environmental and Climate Change Risk Management Policy which sets out 
criteria for environmental and social risk analysis for clients operating in the following sectors: oil and gas, energy, mining and metals 
and soft commodities. The criteria apply to customers in all segments (Corporate and Investment Banking, Business and Corporate 
Banking, Small and Medium Enterprises) and are binding for the entire Santander Bank Polska Group in relation to financing, advisory 
services, capital management, asset management and insurance. The Social, Environmental and Climate Change Risk Management 
Policy also identifies the types of activities in the aforementioned sectors subject to prohibitions or restrictions. These include: 
à 
oil and gas sector activities in sensitive geographical regions (e.g. north of the Arctic Circle),  
à 
sourcing and processing of indigenous wood species or palm oil without proper certification,  
à 
activities carried out in or affecting areas on the UN List of Protected Areas, 
à 
activities that adversely affect endangered animal and plant species.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
49 
 
Environmental protection – what matters to us 
Aligning the portfolio to the Net Zero 2050 targets 
[GRI 3-3] [GRI 2-23] 
 
 
Topic from the Materiality Matrix: Aligning the portfolio to the Net Zero 2050 targets 
The Net Zero 2050 strategy provides for the implementation of appropriate measures to align our portfolio with the objectives of the 
Paris Agreement and the European Union's policies, which point to a major role for the financial sector in combating climate change. The 
Net Zero targets and net zero emissions in 2050 apply to the entire value chain of the Santander Bank Polska Group.  
The promotion of financing for green solutions included in the Net Zero 2050 Strategy also fits in with the TCFD recommendations. In 
addition, our activities in this area are guided by important international and EU initiatives on promoting sustainable transformation, 
including, among others:  
à 
UN Sustainable Development Goals, 
à 
EU Taxonomy Regulation, 
à 
Sustainable Finance Disclosure Regulation (SFCS), 
à 
the new Corporate Sustainability Reporting Directive, 
à 
UNEP Finance Principles for Responsible Banking,  
à 
international Equator Principles initiative, 
à 
aspects relevant to the industry as listed by ESG ratings – e.g. S&P ESG Scores and MSCI ESG. 
More information about aligning our investment portfolio with Net Zero objectives can be found in the sections Integrating ESG into the 
organisation's risk management system and Green finance. 
Green finance 
[GRI 3-3] [GRI 2-6] 
Custom indicator: Main pro-environmental products and services offered to customers, including offerings that influence climate change solutions 
 
 
Topic from the Materiality Matrix: Green finance 
In line with the strategic commitment expressed by the Green Bank topic from the Materiality Matrix, we integrate environmental factors 
into the products and services we offer and ESG criteria into our credit analysis. We offer sustainable financial products.  
Our sustainable finance services are provided to a diverse range of customers, including those in the industries with the greatest impact 
on climate, namely energy, fuel and industry. The increase in customer awareness observed in recent years has been accompanied by 
a growing interest in this type of financing in other sectors.  
Below are the documents on green finance in Santander Bank Polska S.A.:  
à 
Responsible Banking Strategy, 
à 
Sustainability Policy,  
à 
Social, Environmental and Climate Change Risk Management Policy,  
à 
Financing policies for sensitive sectors, 
à 
Policy for Engagement in Listed Companies and Application of Corporate Governance Measures" (Santander TFI S.A.). 
à 
Global Net Zero Strategy,

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
50 
 
à 
Global Framework Policy for Sustainable Bonds, 
à 
Green Bond Framework Policy. 
As part of green financing we offer:  
à 
loans for sustainable investments, including RES,  
à 
loans linked to the Sustainable Development Goals,  
à 
green bonds and sustainability bonds,  
à 
sustainability-linked bonds,  
à 
advice on sustainable funding opportunities,  
à 
financial advice in the area of ESG, 
à 
SolarLease financing for photovoltaic installations 
à 
leasing of electric vehicles 
à 
leasing of zero-emission heat sources, energy storage and electric vehicle charging stations. 
The Santander Bank Polska Group has a Global Sustainable Bond Framework Policy and a Green Bond Framework Policy, which set out 
our commitment that green bond proceeds will be used for renewable energy projects (solar and wind).  
In 2022, for selected customer segments (largest customers, mortgage and leasing customers), Santander Bank Polska S.A. 
implemented the Sustainable Finance Classification System, which defines the technical criteria that green and general-purpose finance 
must meet in order to be called green or socially sustainable. This system is based on internationally recognised industry guidelines and 
principles, such as the ICMA Social and Green Bond Principles, the Climate Bond Standards and the EU Taxonomy. The bank targets green 
financing in line with the Classification System. In 2022, we provided green financing of EUR 566.4 million, thus meeting our EUR 400 
million responsible banking target. 
 
Our dedicated products: 
 
 
 
 
 
 A cash loan that makes it possible to 
finance customers' green needs. The 
reimbursement of the fee for the purchase of 
green products encourages borrowers to, among 
other things, modernise heat sources, replace 
lighting, build domestic water treatment plants or 
install equipment using biomass. With this loan, it 
is also possible to finance the purchase of energy-
efficient household appliances as well as electric 
cars and bicycles.  
 Simplified application rules 
for photovoltaic financing offered by 
Santander Leasing. The financing 
period can be up to 10 years with the 
transaction secured by a BGK 
guarantee. In 2022, we also 
launched electric vehicle leasing 
financing from the government's 'My 
Electric Vehicle' programme. 
 Payment cards that 
consist of 85% recycled plastic. By 
using recycled material in their 
production, the carbon footprint 
was reduced by up to 75%.  
à 
In Q1 2022, we issued the 
first card made of 
biodegradable plastic. 
 
According to the Santander Group's plan, by 2025 all debit, credit and pre-paid cards in Poland, Portugal, Spain and the UK will be produced from 
sustainable materials, such as recycled PVC or corn-based materials. 
 
Environmental impact of operations 
By implementing the Sustainability Policy and the Global Net Zero Strategy, we reduce greenhouse gas emissions from internal activities 
(electricity consumption, business travel or fleet operations). From 2020 onwards, the bank is neutral in terms of internal CO2 emissions. 
The energy we purchase directly comes exclusively from renewable sources. Our emissions are offset through the purchase of carbon 
credits. The purchase of carbon credits is carried out by the Santander Group for all subsidiaries (we did not purchase carbon credits in 
2022 due to the surplus from 2021).

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Greenhouse gas emissions 
[TCFD – MEASURES AND TARGETS: Disclose the indicators used by the organisation to assess climate-related risks and opportunities in line with the risk management 
strategy and process. Disclose the extent of greenhouse gas emissions and the associated risks. Describe the measures and targets used by the organisation to manage 
climate-related risks and opportunities and performance against targets]. 
[GRI 305-1] [GRI 305-2] [GRI 305-3] 
[GPW: E-P1] 
Emissions 
tCO2e 
Scope 1 1 
5,264.9 
Scope 2 (location-based) 2 
26,348.7 
Scope 2 (market -based) 2 
14,234.9 
Scope 3 (business travel) 3 
870.1 
Total Scope 1+2 (location-based) 2 
31,613.6 
Total Scope 1+2 (market -based) 2 
19,499.8 
* Only location-based data from DEFRA was used 
1. 
Scope 1 is defined as direct GHG emissions that are controlled by the bank 
2. 
Scope 2 is defined as indirect GHG emissions arising from the consumption of purchased electricity, heat or steam used by the bank 
3. 
Scope 3 considers GHG emissions across the bank's value chain– upstream and downstream 
Scope 1 
Source of emissions 
Consumption 
Unit 
Data type 
Emission factor 
kgCO2e/unit 
Source 
Emissions 
tCO2e 
Petrol – car fleet 
1,574,765.3 
litres 
Real 
2.1619 
DEFRA 2022 
3,404.4 
Diesel oil – car fleet 
7,538.8 
litres 
Real 
2.5578 
DEFRA 2022 
19.3 
Natural gas for central heating and hot water. 
9,227.1 
MWh 
Real 
182.545 
DEFRA 2022 
1,684.3 
Heating oil for central heating and hot water. 
30,000.0 
litres 
Real 
2.5401 
DEFRA 2022 
76.2 
Diesel oil for aggregates 
1,500.0 
litres 
Real 
2.5578 
DEFRA 2022 
3.8 
Refrigerant R410A 
23.0 
kg 
Real 
2,088.0000 
DEFRA 2022 
48.0 
Refrigerant R407C 
14.2 
kg 
Real 
1,774.0000 
DEFRA 2022 
25.2 
Refrigerant R32 
5.4 
kg 
Real 
675.0000 
EPA / Schiessel 
3.6 
TOTAL 
5,462.0 
Scope 2 
Source of emissions 
Consumption 
Unit 
Data type 
Emission 
factor 
Source 
Emissions tCO2e 
(location based) 
Emissions tCO2e 
(market based) 
Electricity – offices 
21,670.2 
MWh 
Real 
0.0007 
KOBiZE 
14,432.5 
2,318.6 
Electricity – remote work 
793.0* 
MWh 
Estimation 
0.0007 
KOBiZE 
528.1 
528.1 
District heating 
111,615.2** 
GJ 
Estimation 
0.1020 
URE 
11,383.1 
11,383.1 
TOTAL 
26,348.7 
14,234.9 
* Estimation based on person-days spent working remotely and the assumption that a person working remotely consumes 0.12 KWh per working hour.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
52 
 
** Estimation based on benchmarks of annual heat consumption per sq. m of floor area (from the 2020 Statutory Energy Audit) and floor area of occupied premises (heated with 
district heating). 
In 2021 and 2022, electricity consumption related to and emissions from remote working of bank employees have been included in Scope 2. Remote work represents a marginal 
part of this Scope – about 2% on a location-based basis and about 3.8% on a market-based basis.  
The inclusion of employee remote working within Scope 2 was dictated by the bank's methodology for calculating its carbon footprint, taking into account comparability between 
the bank's emission categories. It is planned that in 2023 and beyond, electricity consumption from remote work and associated emissions will be reported in Scope 3. 
The calculation takes into account locations abandoned during 2022 based on the number of days they were used by the bank. 
Scope 3 
Source of emissions 
Consumption 
Unit 
Data type 
Emission factor 
kgCO2e/jd 
Source 
Emissions tCO2e 
(location based) 
Car rental 
772,209.0 
km 
Real 
0.1694 
DEFRA 2022 
130.8 
Bus* 
20,200.0 
km 
Estimation 
0.0268 
DEFRA 2022 
0.5 
Train** 
1,349,200.0 
km 
Estimation 
0.0351 
DEFRA 2022 
47.4 
Aircraft – domestic flights 
215,136.8 
km 
Real 
0.2446 
DEFRA 2022 
52.6 
Aircraft – flights in Europe 
3,172,199.2 
km 
Real 
0.1528 
DEFRA 2022 
484.6 
Aircraft – flights outside Europe 
802,386.7 
km 
Real 
0.1921 
DEFRA 2022 
154.2 
TOTAL 
870.1 
* Due to lack of data, a distance of 100 km was assumed for each bus journey purchased. 
** Due to lack of data, a distance of 200 km was assumed for each purchased train journey. 
We use emission factors to calculate our impact on climate change. 
The table above provides a detailed summary of our emissions, along with a description of the sources of the emissions we have considered, the 
consumption of resources expressed in the relevant unit of measurement, the type of data, the emission factor and the source on which the 
calculation was based. 
We have already taken ambitious steps to reduce our own emissions by using renewable energy. In 2022, our offices had zero-emission 
electricity from renewable sources under a grid contract with Tauron (we purchased 18,088.81 MWh of such energy), and we also used 
electricity from outside this contract (3,582.4 MWh). We have received an access certificate for the Tauron Group's ECO Premium product. The 
document confirms that the electricity we purchase participates fully in the Green Energy Guaranteed Sales Scheme and comes from 
environment-friendly energy sources – mainly hydroelectric power plants. In addition, we are focusing on increasing energy efficiency in our own 
operations. In 2022, electricity consumption in the bank's offices fell by 19.6% compared to the 2021 level, and we reduced natural gas 
consumption for central heating and hot water by a quarter (also compared to 2021). 
For a description of the calculation methodology, see Our results section.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
53 
 
Other environmental indicators 
[GPW: E-P2, E-S3, E-S6] 
[GRI 302-1]  
Electricity consumption in 2021 and 2022 
Energy consumption [MWh] 
2021 
2022 
 
 
Total electricity consumption 
26,449.30 
21,670 
 
Of which total consumption of energy 
from non-renewable sources 
14,174.30 
9,551.29 
 
Including: 
natural gas 
12,399.38 
9,227.10 
 
fuel oil 
1,549.37 
308.28 
 
Diesel oil 
225.55 
15.91 
 
 
 
 
 
 
Bank’s car fleet 
 
2021 
2022 
Number of petrol cars 
13 
12 
Number of diesel cars 
2 
3 
Number of hybrid/electric cars 
1,303 
1,310 
Business trips 
Indicator 
2019 
2020 
2021 
2022 
Number of trips per employee 
3.17 
1.55 
0.60 
1.05 
[GRI 303-1] 
Water consumption 
At all Santander Bank Polska S.A. locations, we are connected to water mains and we use tap water for drinking and sanitary purposes. 
The water used is discharged into municipal sewage system. 
How we save water: 
 
Upon every 
branch 
modernisation, 
dishwashers 
are installed 
 
In our Atrium office in Warsaw, 
a grey water system is used. In 
addition, efficient bathroom 
fittings and waterless urinals 
reduce water consumption by 
69% and save 10 million litres 
a year – an amount 
comparable to the volume of 
four Olympic-size swimming 
pools 
 
At the Business Support Centre 
office in Poznań, rainwater is 
collected on the roofs of 
buildings and then used to 
water the green areas. Low-flow 
toilets and taps, as well as 
waterless urinals, reduce water 
consumption and save around 
6.8 million litres of water a year 
 
In the Business 
Support Centre 
office building in 
Wrocław, we 
have reduced 
water 
consumption by 
half thanks to 
low-flow toilets 
and taps

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
54 
 
[GRI 301-1]  
Materials used in the bank by weight and volume 
 
Paper (kg) 
Magnetic storage media (kg) 
Branches 
150,015.0 
4,670 
Business Support Centres 
18,077.5 
13,575 
Total 2022 
186,337.5 
18,245 
Total 2021 
1,216,560 
13,770 
Reduction in Diesel oil and petrol consumption associated with business travel using the bank's fleet in 2022 
Fuel consumption 
Diesel consumption (in l) 
7,538.8 
Change in Diesel consumption compared to 2021. 
1,024.7 
Petrol consumption (in l) 
1,574,765.3 
Change in petrol consumption compared to 2021 
128,263.3 
Average fuel consumption per employee: 
0.0063 
Disclosures related to Regulation 2020/852 
Regulation (EU) 2020/852 of the European Parliament and of the Council on the establishment of a framework to facilitate sustainable 
investment amending Regulation (EU) 2019/2088, known as the EU Taxonomy is a system of uniform classification of sustainability-
driven activities to support investors in their investment decisions. The EU Taxonomy imposes a number of reporting obligations on 
companies subject to the requirement to publish non-financial information, which for credit institutions will come into force on a larger 
scale in 2024 and fully in 2026. Ultimately, the key performance indicator for the sustainable activities of credit institutions will be the 
Green Asset Ratio (GAR), which shows the percentage of investments and exposures towards activities which are eligible under the 
taxonomy with regard to defined environmental objectives for the 'covered assets'. During the two-year transition period, the main 
subject of disclosure is the eligibility ratio of the activities vs. the taxonomy in terms of two climate objectives: contribution to climate 
mitigation and to climate change adaptation. The identification of taxonomy-eligible economic activities is the first step in the process of 
assessing the compliance of the economic activity with the technical eligibility criteria of the taxonomy.  
The tables below contain the quantitative information of the Santander Bank Polska Group subject to disclosure during the transition 
period in accordance with Article 10.3(a), (b) and (c) of Commission Delegated Regulation (EU) 2021/2178 supplementing Regulation 
2020/852. The source data for calculating the required percentages are mainly derived from FINREP forms, i.e. prudentially consolidated 
financial statements prepared for central banks. The components and aggregates used have the same information capacity and 
limitations as the FINREP report.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
55 
 
Total gross asset structure as at 31 December 2022 
No. Items included in covered assets (in million PLN) 
Balance-sheet 
value 31.12.2022 
Share in gross assets  
31.12.2022 
Share in gross assets  
31.12.2021 
I. 
Exposure to households  
84,641.0 
31.9% 
35.1% 
II. 
Exposures to undertakings that are subject to an 
obligation to publish non-financial information 1) 
4,040.1 
1.5% 
12.9% 
III.  
Exposures to undertakings that are not subject to an 
obligation to publish non-financial information 2) 
106,760,7 
40.3% 
20.0% 
A. 
 Total potentially eligible assets (I+II+III) 
195,441.8 
73.7% 
68.0% 
IV. 
Derivatives 3) 
7,187.7 
2.7% 
1.5% 
V. 
On-demand interbank loans  
971.6 
0.4% 
0.3% 
VI. 
Other assets  
18,134.4 
6.8% 
6.7% 
B. 
 Total assets covered (I+II+III+IV+V+VI) 
221,735.5 
83.6% 
76.5% 
No. Items excluded from covered assets 
(in million PLN)  
Balance-sheet 
value 31.12.2022 
Share in gross assets  
31.12.2022  
Share in gross assets  
31.12.2021  
VII. 
Exposures to central governments4) 
39,294.3 
14.8% 
20.5% 
VIII. Exposures to central banks  
3,898.1 
1.5% 
2.8% 
IX. 
Trading portfolio 5) 
245.0 
0.1% 
0.2% 
C. 
Total exclusions (VII+VIII+IX) 
43,437.4 
16.4% 
23.5% 
 
 Total gross assets (B+C) 
265,172.9 
100% 
100% 
 
1) 
The 2022 figure represents exposures  to identified non-financial undertakings and financial institutions that are covered by the Non-Financial Reporting Directive 214/95/EU 
(NFRD). The 2021 figure is based on data available in the FINREP report and includes all exposures to financial institutions and non-financial undertakings net of the portfolio 
of credit claims on small and medium-sized enterprises. 
2) 
The 2022 figure includes all exposures to financial institutions and non-financial undertakings excluding the portfolio of entities subject to the NFRD regime. The figure for 
2021 represents the portfolio of credit claims on small and medium-sized enterprises.  
3) 
The balance of derivative transactions includes derivatives from the financial assets held for trading and instruments recognised under hedge accounting. 
4) 
The figure reported for 2022 excludes exposures to local governments, which in the previous year were reported together with central government institutions in accordance 
with the presentation applicable to FINREP reporting.  
5) 
Trading portfolio without derivatives.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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The reporting of taxonomy-eligible activities uses the category of 'covered assets', which will also be used in compliance reporting. Such 
assets are considered to be total gross balance sheet assets excluding exposures to central governments, central banks, supranational 
issuers and the trading book. These assets represent 83.6% of the Santander Bank Polska Group's total asset as at 31 December 2022, 
with 73.7% of total assets analysed for eligibility (excluding the following items: derivatives, on-demand interbank loans, cash and cash-
equivalent assets and other assets).  
Share of Taxonomy-eligible activities as at 31 December 2022 and 31 December 2021. 
 
Mandatory approach 
2022 
Mandatory 
approach 
2021 
Eligible exposures by entity (in million PLN)  
Eligible exposures 
considering CAPEX for  
non-financial undertakings  
31.12.2022 
Eligible exposures 
considering TURNOVER 
ratio for non-financial 
undertakings  
31.12.2022 
Eligible 
exposures 
31.12.2021 
Non-financial and financial undertakings  
849.4 
313.4 
N/A 
Households (loans collateralised by residential immovable 
property and car loans) 1) 
51,851.5 
51,851.5 
51,063.3 
Total Taxonomy-eligible activities  
52,700.9 
52,164.9 
51,063.3 
Share of Taxonomy-eligible activities 2) 
Share of Taxonomy-noneligible activities3) 
23,8% 
23.5% 
26.6% 
76.2% 
76.5% 
73.4% 
1) The figure for 2021 does not include car loans granted to households. 
2) Taxonomy-eligible economic activity means activities described in dedicated delegated acts regardless of whether they meet the technical eligibility criteria listed therein. For 
the reporting periods ending 31 December 2021 and 31 December 2022, a delegated act on climate covering two environmental objectives (climate mitigation and climate 
adaptation) applied. 
3) Taxonomy-noneligible economic activity means an activity that does not meet the conditions in (2) above.  
The key transitional performance measure, the eligibility ratio, defines the share of covered assets attributable to activities that are 
taxonomy-eligible in terms of two environmental goals implemented to date (out of six defined), regardless of whether they meet the 
technical criteria for classification set out in the relevant delegated act. The classification of environmentally sustainable activities is 
based on the NACE nomenclature of economic activities, the statistical classification of economic activities in force in the European Union.  
When calculating the eligibility ratio, the numerator accounts for taxonomy-eligible financial assets, including loans and advances and 
debt and equity securities of financial institutions and non-financial undertaking subject to the Non-Financial Reporting Directive (NFRD) 
and certain credit receivables in the portfolio of households and local government units, mainly loans secured by real estate. Covered 
assets are reported in the denominator.  
As part of its non-financial reporting for the year ended 31 December 2022, Santander Bank Polska Group has prepared quantitative 
eligibility information at the mandatory level. Extended information based on estimates that can be disclosed on a voluntary basis has not 
been provided. Moreover, due to data limitations in the first reporting period for non-financial companies' disclosures on eligibility and 
compliance with the taxonomy of natural gas and nuclear energy activities, the Group's disclosures in question do not include 
information in this regard. 
The Group has identified exposures to non-financial undertakings and financial institutions meeting the criteria set out in Article 19a or 
29a of Accounting Directive 2013/34/EU and covered by Non-Financial Reporting Directive 214/95/EU (NFRD), based on a source data 
warehouse in accordance with FINREP granularity. 
In the mandatory disclosure, publicly available indicators reported by the aforementioned counterparties (public interest entities), i.e. 
TURNOVER and CAPEX indicators of non-financial undertakings relating to turnover and capital expenditure and eligibility indicators in the 
case of financial institutions, were used to calculate the taxonomy-eligibility of general-purpose debt instruments. When the purpose of 
the proceeds of a debt instrument was identified and taxonomy-eligible, the proceeds were allocated in their entirety to taxonomy-

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
57 
 
eligible economic activities. Green debt instruments were treated as eligible at full value, as were the mortgage portfolio and household 
motor vehicle loans.  
Disclosures related to Regulation 2019/2088 – SFDR 
The EU Financial Services Sustainability Disclosure Regulation (the so-called SFDR) also applies to the Santander Bank Polska Group. 
Accordingly, Santander TFI S.A., as a financial market participant within the meaning of the SFDR, complies with the disclosure obligations 
set out in Articles 3 – 5 of this legislation, which include: 
à 
Information on strategies for integrating sustainability risks in the investment decision-making process (Article 3 of the SFDR) 
à 
Information on due diligence strategies in relation to the effects of investment decisions on sustainability factors (Article 4 of the 
SFDR) 
à 
Information on how to ensure that remuneration policies are consistent with the introduction of sustainability risks into the business 
(Article 5 of the SFDR) 
 
Current disclosures related to the SFDR are available on the Santander TFI website: 
https://www.santander.pl/tfi/o-nas/odpowiedzialny-biznes.  
 
In line with the mandatory approach, as at 31 December 2022, the eligibility ratio (share of Taxonomy-eligible 
economic activities) of the Santander Bank Polska Group was 24% according to CAPEX and TURNOVER. The share 
of potentially eligible assets in total assets reached 74%.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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S – Stakeholder relations – Social 
Stakeholder relations strategies and policies 
The bank's relations with stakeholders are 
regulated by the following documents:  
à 
Sustainability Policy, 
à 
Environmental, Social and Climate Change 
Risk Management Policy. 
à 
General Code of Conduct, 
à 
Policy on Diversity in the Composition of the 
Management Board of Santander Bank 
Polska S.A. 
à 
Human Rights Policy. 
Principles and international guidelines on social issues, defining the bank's 
approach in this regard:  
à 
Equator Principles (International Finance Corporation Guidelines),  
à 
United Nations (UN): Universal Declaration of Human Rights,  
à 
UN Sustainable Development Goals, 
à 
United Nations Global Compact,  
à 
OECD Guidelines for Multinational Enterprises, 
à 
UN Guiding Principles on Business and Human Rights, 
à 
The Fundamental Conventions of the International Labour 
Organization (ILO). 
Stakeholder relations – what matters to us 
Positive customer experience (NPS) 
[GRI 3-3] [Custom indicator: Customer satisfaction measurement results] 
 
 
Topic from the Materiality Matrix: Positive customer experience (NPS) 
In 2022, we adopted the Customer Experience Management Policy which sets out our key customer-centric standards:  
à 
the Compass (Kompas) standard for the design of products and services, which is based on customer-centric principles of modern 
design,  
à 
the Clear Thing standard for empathetic and straightforward communication, which we implemented both in the process of 
exchanging information with customers and within the bank. In 2022, a second bank-wide language audit was conducted, which 
confirmed the achievement of the predefined value of the language comprehensibility index in regulations, agreements and 
correspondence addressed to customers, among other things. Work has also begun on changing the appearance of documents so 
that the most important information is properly highlighted and difficult topics are presented in a graphic form. We have included in 
the standard of keeping language simple the rules for developing documents for persons with special needs,

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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à 
the standard of empathetic customer service, in which it is increasingly important to combine digital solutions with customer service 
at the branch.  
The quarterly planning process takes into account the customers' point of view. NPS scores for each business segment are analysed and 
key value-enhancing initiatives are identified. We view the Net Promoter Score (NPS) as a measure of how well we understand and meet 
customer needs. In 2022, we were among the top four banks in Poland in terms of managing the quality of the mass customer 
experience. We also ranked third in respect of NPS in the group of wealthy customers and small and medium-sized companies. 
Performance improvement can also be observed in the corporate customers segment, where NPS increased by 10 points. 
Responsible selling 
Responsible selling is governed by the General Code of Conduct. In accordance with our Code, we adhere to the following principles:  
à 
fair treatment of the customer at all stages of the sales process, 
à 
exhaustive information about the risks and costs associated with a product or service, 
à 
competitive, transparent pricing at a reasonable level, 
à 
information related to the product and service must be objective, understandable and relevant to the target customer group, 
à 
easy-to-understand information for customers on channels and decision-making processes for applications, incidents and claims.  
Our bank is a co-founder and signatory of the Declaration of Responsible Selling. This is a project initiated by financial institutions to 
improve ethical standards in customer relations and counter unfair market practices. In 2022, for the second time we passed the 
Responsible Selling Declaration audit, which confirmed that the bank's internal regulations and processes are transparent and customer-
friendly. 
Inclusive and sustainable banking 
[GRI 3-3] 
[Custom indicator: Number of bank branches with Barrier-Free Service certification] 
[FS 14 GRI Sector Supplement] 
 
 
Topic from the Materiality Matrix: Inclusive and sustainable banking 
Our offering, service and communication system are tailored to meet the needs of all customers. Our services are available in traditional 
outlets, digital channels, and additionally we have a network of self-service devices. We increase accessibility by, among others, 
implementing the "Barrier-Free Service" program, which aims to provide access to the bank's offer to customers with individual needs, 
including persons with disabilities and seniors and which contributes to the bank's compliance with the requirements under the Product 
and Service Accessibility Directive. Thanks to modern technologies, we are systematically increasing the possibility of remote use of 
products and services. At the same time, we take care to provide appropriate conditions for customers in traditional banking outlets. 
 
We support an inclusive and diverse work environment through the implementation of the Differently Abled project, which 
aims to prepare organizations to employ people with disabilities and raise awareness of their needs. 
Our bank is a founding member of the Business Accessibility Forum. This initiative serves to popularize solutions that increase 
the accessibility of services and develop a common position of members on the implementation of the EU directive on the 
accessibility of products and services into the Polish legislation.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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How we ensure the accessibility of our services and products9:  
 Barrier-Free Service standards are 
in place at all branches and partner outlets, 
providing support for customers with 
individual needs. Our outlets are equipped 
with mini magnifiers and frames to make 
signing easier for blind and visually 
impaired people, as well as priority service 
stations. At each branch, it is possible to 
connect online with an adviser using Polish 
Sign Language (PJM). This is also possible 
via Santander mobile application, Santander 
internet platform and our website.  
 Our ATMs have features that make 
them easier to use for people with 
disabilities, including audio service (so-
called "talking ATMs"), the ability to switch 
the screen to high-contrast mode or turn it 
off, and signage in Braille. 96% of our 1,400 
ATMs have at least one such feature. 
 
 40% of the bank's branches (153 
outlets) have a certificate of architectural 
accessibility for persons with disabilities. 
 At the bank's Contact Centre, 
customers can identify themselves using 
voice biometrics. Customers calling 1 9999 
can use the Call Steering service. CS is 
otherwise known as voice IVR, a technology 
that allows recognition and interpretation of 
human speech. A speaker asks the customer 
what he or she would like to talk about and, 
based on the answer, connects him or her 
with the appropriate advisor. CS creates 
a voice-managed, modern, intuitive IVR 
environment for the customer, reduces call 
time and the time it takes to reach the 
advisor and increases customer satisfaction. 
 We offer cards with a blind notch, 
that is a notch on the side, which facilitates 
use by visually impaired people, for instance 
at ATMs or when making payments. 
 
 We have equipped five branches 
with tactile paths, the TOTUPOINT navigation 
and information system, and a so-called 
a tyflographic map (a plan of the branch with 
convex points reflecting the surrounding 
objects and descriptions in Braille along with 
a bell to summon the branch staff). These 
solutions facilitate spatial orientation in the 
branch and increase the level of safety for 
blind people. 
 We are developing online and 
mobile banking for accessibility for 
customers with disabilities, offering Face ID 
and Touch ID login to the mobile 
application. 
 44 branches are equipped with 
portable induction loops, devices that 
facilitate communication with hearing-
impaired customers who use hearing aids. 
We also implemented a procedure for 
making statements of will by customers 
who are unable to read and/or write.  
 
 
 
Barrier-Free Service – our performance results (as at 10 December, 2022 and 31 December, 2021) 
[GRI 3-3] [Custom indicator: Number of bank branches with Barrier-Free Service certification] 
Indicator 
2022 
2021 
Number of branches certified as "Barrier-Free" 
153 
157 
Number of branches equipped with portable induction loops 
44 
37 
Number of bank's branch staff trained in the service of 
customers with individual needs (classroom and e-learning 
training) 
4,083 persons participating in 
remote training and close to 100 
persons taking part in classroom 
training sessions 
4,037 e-learning credits, 
about 250 persons 
participating in remote 
training sessions 
Number of accessibility audits carried out in cooperation with the 
TUS Foundation, in accordance with the methodology of 
niepelnosprawnik.pl 
6 
14 
 
 
Our advertisements are adapted to the needs of people with visual and hearing disabilities. The videos on the 
"Barrier-Free Service" website and on the bank's YouTube channel are available with subtitles, audio description 
(voice over) and a Polish Sign Language interpreter. 
 
9 Quantitative data as of December 10, 2022.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
61 
 
 
Impact of operations on the environment 
Employee relations 
Focus on employees has been identified as one of our strategic directions. We want to attract and retain talents so we are improving the 
employee experience. 
In 2022, we achieved our highest ever eNPS reading of 41 points, which reflects the level of recommendation of the Bank as an employer 
by employees. 
Employment structure 
[GRI 2-7] [GRI 2-8] [GRI 2-30] [GRI 401-1] [GPW: S-P4] [GPW: S-P3] 
In 2022, there were 11,976 employees in the Santander Bank Polska Group, most of them (82%) in Santander Bank Polska S.A. 
à 
11 976 employees of the Santander Bank Polska Group, including: 
à 
9,920 employees of Santander Bank Polska S.A. 
à 
319 employees of Santander Leasing S.A. 
à 
108 employees of Santander Faktoring S.A. 
à 
Moreover, 1,788 is the number of people who work for Santander Bank Polska S.A. but are not its employees10  
à 
18% are newly hired bank employees, 
à 
17% is the level of employee turnover in the bank. 
The number of people employed at Santander Bank Polska S.A. under an employment contract is 9,920, of whom 68% are women and 
32% are men. The gender ratio has thus remained at almost the same level as last year. 92% of people work full time. Most employees 
of the bank are based in Warsaw and other large metropolitan areas. 
The prevailing form of employment at Santander Bank Polska S.A. is an employment contract. We hire employees on the basis of 
contracts of mandate in the case of student internships and job placements and in the case of specific tasks which must be completed 
over a specific period of time, for instance support during the implementation of IT projects. The increase in the number of mandate 
contracts in 2022 is due to the greater availability of internships at the bank.  
Our employees are not covered by collective labour agreements. There are 5 trade union organisations in the bank. 
Diversity in the workplace 
[GRI 2-9] [GRI 405-1] [GRI 405-2] [GRI 202-1] [GPW: S-P1, S-P2] 
The cornerstone of our corporate culture is respect for individuality, equal treatment and anti-discrimination. Adherence to these 
principles is guaranteed by the Respect and Dignity Policy, the Human Rights Policy, the Sustainability Policy and the Santander Bank 
Poland Group Corporate Culture Policy, among others.  
 
10 Persons with whom we have signed mandate contracts with an hourly rate (as at 31 December 2022).

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
62 
 
The largest group of the bank's employees in 2022 were: 
à 
in the group of senior managers – men aged 30-50, 
à 
in the group of other managerial staff and the rest of the employees – women aged 30-50. 
In accordance with the Policy of Diversity in the Composition of the Management Board, we are doing our due diligence to ensure gender 
balance among the Board Member, although this goal is still to be achieved. There are currently 8 men and 1 woman on the 
Management Board of Santander Bank Polska S.A. We also promote diversification of the members of the Management Board and the 
Supervisory Board in terms of experience and qualities. Foreigners account for slightly less than half of the members of these two bodies 
combined. 
On a bank-wide basis, foreigners account for less than 1% of staff. 
 
In May 2022, we celebrated Diversity Month dedicated to promoting employee networks at the bank, among other things. 
We also organized workshops and webinars on diversity and inclusivity.  
One of the networks at Santander Bank Polska is called Santander Women. Its mission is to inspire the bank's female 
employees and create a work environment where women's potential is appreciated. 
Share of women at every level of the organisation in 2022 (Santander Bank Polska S.A.) 
 
 
2022 
2021 
 
 
11.1% 
28.8% 
Percentage of women in top management 
 
37.5% 
44,8% 
Percentage of women in senior management 
 
56.8% 
55.5% 
Percentage of women in middle management 
 
68.2% 
68.3% 
Percentage of women among all persons employed under 
employment contracts at the bank 
The Equal Pay Gap (EPG) in 2022 was 2% meaning that, on average, women earned 2% less than men in the same positions. This 
indicator compares the average salaries of men and women who work in the same position, at the same level, in the same role. The 
figure improved by 0.4% from the previous year. Our goal is to eliminate the pay gap by 2025. 
On the right is the ratio of the 
basic11 salaries of women and 
men regardless of role, i.e. 
without taking into account the 
specifics of the positions, in each 
category of employees: 
 
 
 
 
Senior managers 
85.5% 
 
Other managers 
79.8% 
 
Other employees 
68.9% 
 
 
 
 
 
11 A fixed amount paid to employees for the performance of their duties which does not include any additional remuneration, such as overtime pay or bonuses.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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The ratio of salaries calculated 
including additional amounts 
paid to employees12 remains at 
a similar level: 
 
 
 
 
Senior managers 
82.4% 
 
Other managers 
77.4% 
 
Other employees 
69.4% 
 
 
 
 
These differences in our case are due to the bank's organizational structure, in which the vast majority of employees in the branch 
network are women, while in IT-related positions the majority of employees are men. Changing the value of the gap will be a gradual 
process. To foster this transformation we will: 
à 
gradually increase the proportion of women in the senior management group, 
à 
offer development programs dedicated to women, 
à 
maintain gender balance in recruitment and development processes, 
à 
include adequate representation of women in succession plans, 
à 
promote knowledge of equal treatment and inclusiveness among employees. 
As for the ratio of the salary of the lowest-level employees (account managers, relationship managers) to the national minimum wage, 
the figure is similar for both genders. The lowest-ranking female employees of the bank earn 146% of the minimum wage, while male 
employees earn 144%.  
Gender Pay Gap 
Employment category 
Ratio of basic salary for women to men 
Senior management without Management Board 
0.8495 
Other managers 
0.8015 
Other employees 
0.6906 
Remuneration policy 
[GRI 2-20] 
The Santander Bank Polska Group's remuneration policy positions us to attract and retain the best qualified professionals. We offer 
a competitive benefit package consisting of basic salary, bonus schemes and fringe benefits. Our regulations promote balanced decisions 
and avoiding excessive risk-taking among employees.  
The bank's Management Board is the owner of the policy and is responsible for its major updates and reviews (at least once a year). The 
bank's organizational unit in charge of remuneration supports the Management Board in this regard. The Supervisory Board is 
responsible for overseeing and approval of the Policy and at least once a year reviews the remuneration policy and assesses its impact on 
the bank's management.  
The policy was developed in cooperation with the Compliance, Risk and Legal areas. In determining the amount of remuneration, the 
bank uses reports offered by an independent consulting firm. The application of the bank's remuneration policy is subject to an 
 
12 Basic salary, bonuses and prizes paid during the reporting period are included

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
64 
 
independent review by internal audit at least once a year. A report on the review is presented to the bank's Supervisory Board and the 
Supervisory Board's Remuneration Committee. 
In the second quarter of 2022, we carried out a pay review to continue our efforts to reduce the gender pay gap (Equal Pay Gap).  
Santander Bank Polska S.A. takes into account the opinions of shareholders when setting the limit for the ratio of variable to fixed 
components of remuneration (as a rule, it is subject to the approval of the General Meeting of Shareholders granted by a 2/3 majority of 
votes in the presence of persons representing at least half of the share capital). 
The rules for calculating the remuneration of members of the Supervisory Board and members of the Management Board are detailed in 
the Remuneration policy for managers subsection, in the section on corporate governance. 
Training and development 
[GRI 404-1, GRI 404-2, GRI 404-3] 
Training of Santander Bank Polska S.A. employees: 
à 
460 865 training hours 
à 
77% accounts for the training of women 
à 
23% accounts for the training of men 
We implement and develop solutions to make the bank an attractive place to work and an integrated talent management strategy 
provides employees with development opportunities at every stage of their careers. This approach follows a development methodology 
referred to as the 70-20-10 model, which involves practical on-the-job training (70%), knowledge acquisition with the help of other 
employees (20%) and training (10%). Our training and development activities are part of activities carried out throughout the Santander 
Group, including, for example, encouraging international mobility of employees. 
Employee development programs at Santander Bank Polska S.A. in 2022: 
Self-study development projects:  
à 
implementation of DOJO system – a global website supporting employee development which provides access to both proprietary 
materials and popular commercial tools (LinkedLearning, O'Reily, etc.). 
à 
access to external training platforms (Udemy, EduWeb, eTutor, Inspiro and more); 
à 
use of development surveys, primarily DISC, Gallup, Harrison; 
à 
Elixir of Development: a collection of useful materials in the form of webinars, lectures by external and internal experts, discussion 
panels, mailings; 
à 
Development Planet: an internal website dedicated to development initiatives. 
à 
Be Tech&Business – a global development talent program for STEM (Science, Technology, Economics, Mathematics) professionals; 
Projects promoting experience sharing: 
à 
YOUniversity: an in-house tutoring program with about 150 tutors; 
à 
mentoring; 
à 
MOST program: in-house internships, where employees can participate in projects in other organizational units of the bank; 
Training courses and workshops:  
à 
Advisor of the Future: training to develop competencies related to digital customer service; 
à 
Service Design Academy; 
à 
Keep Growing: a program for individuals who received the highest grades for their work in the previous year; 
à 
Young Leaders: a program launched by the Santander Group that addresses the development of leadership competencies for a 
selected group of talents; 
à 
Futuro: a program for all managers aimed at developing leadership competencies; 
à 
training related to the development of social competencies of the future; 
à 
Training to develop the skills needed to implement the bank's strategy.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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At least once a year, the performance of the vast majority of Santander Bank Polska employees is evaluated (81% of women and 86% of 
men). The assessment is carried out based on criteria known to employees and their managers. The Human Resources department may 
also be involved in the evaluation. 
Development programs for employees of Santander Leasing S.A. in 2022: 
à 
Leasing inFLuencers: a program that develops the key competences of the future, including innovation and creativity in business, 
system thinking, managing diversity (of one's own and team potential) mental resilience and awareness of corporate social 
responsibility. 
à 
Go! Guide Pro brings together a team of people committed to improving work with the tools offered by Google in teams and at the 
Company level. GO! Guide, in addition to technical knowledge provides extensive information on agile project management 
methodology or the theory of constraints. The program includes a package of selected training courses that will enrich participants 
with knowledge useful during the implementation of small and large IT projects at Santander Leasing. 
à 
KOMPAS Service Design: a series of trainings developing the competences necessary for project implementation. Training focused 
on conducting workshops, managing a team and designing solutions from the perspective of the user experience and the bank 
(Service Blueprint). 
Santander Factoring employees participated in the following programs carried out by the bank: 
à 
Elevate for employees, 4Us and 4Leaders 
à 
in addition, individual programs for managers developing team management skills and workshops for top managers were 
implemented 
Training and development programs at Santander TFI: 
à 
access to LinkedIn Learning platform, 
à 
LEGIMI 3 e-library, 
à 
e-tutor platform for English and Spanish language learning,  
à 
subsidised external courses and training – at the request of the employee/supervisor 
Benefits 
[GRI 401-2] 
The following benefits are offered to the bank's employees working under an employment contract (both full-time and part-time): 
à 
Health 
à 
Medical care for employees and their family members, 
à 
Multisport card 
à 
Security and support 
à 
Loans for renovation and housing purposes, 
à 
Special assistance grants – support for people in difficult life and financial situations, 
à 
Family 
à 
Support for parents: subsidies from the Social Fund for children's holidays, school starter kits, nursery care, children's clubs and 
kindergartens, 
à 
Holiday subsidies for bank retirees. 
à 
Culture, travel and shopping 
à 
Cafeteria system 
We made the following changes compared to the previous reporting period: 
à 
Medical care for children without age limit (previously up to 25 years of age), 
à 
The possibility of a refund of the cost of rehabilitation camps for children from the Social Benefits Fund,

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
66 
 
à 
Lifting the income limit for a refund of the cost of the school starter from the Social Benefits Fund, 
à 
Subsidized holiday once a year for retired employees (previously once every two years). 
At Santander Leasing, the same benefits are provided as at Santander Bank Polska S.A., plus language courses and PZU group insurance. 
At Santander Factoring, benefits provided only to full-time employees include English lessons, private medical care, life insurance and 
reimbursement for the purchase of eye glasses. 
At Santander TFI, full-time employees receive subsidised monthly life insurance premiums, health care and additional leisure benefits. 
Occupational health and safety 
[GRI 403-2, GRI 403-5, GRI 403-6, GRI 403-9] [GPW: S-S1] 
We provide a safe workplace. We have Social Labour Inspectors and an Occupational Health and Safety Committee. The work 
environment is monitored by the Health, Safety and Wellbeing Office, which conducts regular audits and risk assessments of individual 
jobs. Considerations include factors affecting physical safety, ergonomics at work, as well as psychological risks and hazards associated 
with working from home, for example. When updating risk assessments, experts take into account information on previous accidents. 
We consult with employees and trade unions. In special situations, we set up a crisis management team. 
Occupational risk assessment process: 
 
The performance of the OHS management system is regularly reviewed and improved at Santander Bank Polska. The knowledge of 
specialists from the Health, Safety and Wellbeing Office is updated during training courses, conferences and industry meetings. 
All employees of the bank undergo training in occupational health and safety. Its scope and frequency is determined by legal 
requirements, changing external circumstances and needs reported by employees. Information on risky situations is reported to the 
manager and employees of the Health, Safety and Wellbeing Office directly, by email to the dedicated functional mailbox or by 
telephone. In addition, an online Our Health form is available to all employees for reporting the cases of coronavirus infection. The 
effectiveness of our health and safety training is regularly verified through health and safety audits, interviews with employees, analyses 
of accident incidents and post-training surveys. 
In addition, we have implemented Business Continuity Plans throughout our organization, which consist of procedures and information 
to ensure business continuity in the event of an emergency, as well as the restoration of critical processes in the shortest possible time to 
maintain an acceptable range of Group operations. 
How we took care of the health of our employees in 2022: 
à 
Each of our contracted employees working under an employment contract can benefit from free private medical care – both in 
clinics and through remote consultations and home visits. We provide access to doctors and specialists, as well as vaccinations. 
Family members of employees can enjoy private health care at a preferential rate. 
à 
We take care of employees' health through preventive measures. In 2022, we prepared mobile points with dermatological and 
trichological examinations in 4 locations. We carried out health-promoting campaigns (e.g. Take care of yourself and your health – 
sign up for cytology.). 
à 
We combine care for physical health with care for the mental health. During the pandemic, we launched a hotline offering 
consultations with a psychologist in the form of a chat, video chat or phone call, while maintaining full confidentiality. In addition, as 
part of Medicover coverage, our employees can take advantage of six free consultations with specialists (psychiatrist, child

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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psychiatrist, psychologist, etc.) during each contract year. As of January 2023, we also offer crisis support in the form of five free 
online consultations with specialists. In addition, we have also provided expert webinars and articles on depression and burnout.  
à 
Information on all health-related programs is regularly published in newsletters. The range of health care services is also available 
on the intranet, and access to services and programs is facilitated by a specially hired coordinator.  
In 2022, we recorded no serious or fatal accidents at Santander Bank Polska. The most common work-related injuries included ankle and 
knee sprains, head injuries and cervical injuries. At Santander Bank Poland, work-related hazards that can create risks of serious 
consequences include bank robbery, traffic accident, fire, terrorist attack and electric shock. In 2022, none of these risks resulted in 
serious injuries among our employees. We do not collect information on accidents or injuries to non-employee workers. 
Customer relations 
Customer-centricity 
[GRI 3-3]  
[Custom indicator: Main activities to increase customer satisfaction] 
We provide services to nearly 5.6 million customers. Among them are individuals, small and medium-sized companies, large enterprises, 
corporations, and public sector institutions. We care about a positive banking experience for all customers, which is why we:  
à 
follow service standards that respond to current market trends,  
à 
adapt our solutions to customer expectations, 
à 
apply responsible sales practices and counteract the sale of financial products inconsistent with customer needs (misselling), 
à 
build greater customer awareness of cyber security, 
à 
adhere to ethical principles in our marketing communications, 
à 
provide information about products and services in a reliable and understandable manner. 
We define the quality of customer relations at the strategic level. Customer Obsession is one of our strategic directions for 2021-2023.  
2022 was a landmark year for us in terms of customer experience management. We closed the transformation carried out between 
2019 and 2022 with the adoption of the Customer Experience Management Policy (CX Policy). It will allow us to increase customer 
satisfaction and their propensity to recommend our bank. 
Principles of good customer service at Santander Bank Polska: 
 
 
 
 
After the COVID pandemic, we noticed that 
customer expectations had changed significantly. 
That's why we updated our customer service 
standards by putting more emphasis on empathy in 
face-to-face interactions and digital solutions. We 
also changed the work environment (eNPS) for 
employees who have direct contact with customers. 
 
 
We have prepared for customers a modern, comprehensive and customized offering of bank accounts, loans, savings and investments, 
as well as settlement, insurance and card products. Using our services is simple and easy. We are also constantly increasing the number 
of functionalities and operations that customers can quickly execute through remote channels. When it comes to business clients, our 
aspiration is to have a good cooperation and relationship between the advisor and the client. 
 
Since 2021, we have been following "Compass" – a customer-oriented, standardized product and service design process. 
It is based on an Agile work organization and involves customers in the design process. Through testing and experimentation, 
it helps implement solutions that are relevant to customer needs.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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We are taking a comprehensive approach to improving customer satisfaction in each segment.  
In the retail customer segment, we: 
à 
develop customer-focused solutions, 
à 
measure performance using NPS tools, 
à 
simplify products and automate processes, 
à 
develop digital channels, 
à 
collaborate within One Europe on Santander Group projects. 
In the SME segment, we: 
à 
develop remote and electronic banking processes, 
à 
simplify the credit process. 
In the Private Banking segment, we:  
à 
strengthen the position of this segment in the Polish market as the bank of first choice, 
à 
make available a reliable and diversified investment offer. 
In the corporate customer segment, we: 
à 
digitize and automate operations to focus on work that brings the highest value to customers, 
à 
provide customers with products that meet their individual needs, 
à 
maintain the highest quality of service for all customers and the highest standards of compliance with regulations and market 
standards, 
à 
build value based on the talents and experience of employees. 
Complaints 
[GRI 2-25] 
The complaints process is an integral part of serving our customers. Customers can file complaints:  
à 
in branches,  
à 
on the infoline,  
à 
via online and mobile banking, and  
à 
by regular mail.  
We respond to complaints in a manner chosen by the customer, including:  
à 
regular mail,  
à 
text message or  
à 
message in online or mobile banking.  
If we cannot accept the complaint, we inform the customer in our response how they can appeal our decision if they disagree with it. We 
suggest appealing internally to the Customer Care Officer or to external institutions. 
Complaints in 2022. 
à 
67% of the complaints were submitted remotely by customers (by phone or online and mobile banking, including video call and 
chat).  
à 
81% of our responses were submitted electronically.  
à 
61% of complaints were handled within three business days.  
à 
27% of cases were handled on the spot. This means that the customer received a decision as soon as they made a complaint. The 
decision, based on the relevant authority, was made by the employee who received the application.  
à 
98% of the cases handled through the simplified process were resolved within one business day. 
We record all complaints in a central system for complaint tracking and handling . The system assigns them to appropriate teams which 
deal with them according to their competencies. The system also allows for ongoing monitoring of complaints (e.g., quality of service, 
compliance with regulatory timeframes). We also periodically analyse the numbers and topics of complaints and, based on the findings, 
identify their causes and recommend corrective actions. We do this to reduce the number of complaints.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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We have identified the types of cases that can be resolved instantly by the employees who receive complaints. This means that the 
customer gets a decision right away.  
In 2022, we continuously improved the quality of our responses and we are constantly working to prepare responses that are empathetic 
and follow the principles of plain language. We try to write simply and provide comprehensive information, while avoiding banking 
jargon and complicated language. We have also worked to reduce response times. In our complaint processes, we use robots that help 
us considerably.  
We regularly check the level of customer satisfaction with the quality and speed of our work. We use the findings and results to improve 
the process of complaint filing and processing. 
The rules according to which we accept and evaluate complaints are set out in the terms and conditions for each product (and in the case 
of loans in loan agreements). Customers will also find these rules on our website. 
In order to report serious concerns to the Management Board, a special unit (in the Compliance Area) analyses and reports on complaint 
trends and incidents that contribute to a significant increase in the number of complaints. The complaints report is part of the quarterly 
report submitted to the Management Board and Supervisory Board. In addition, once a year, we present the topic of complaints at a 
meeting of the Management Board and at a meeting of the Audit and Compliance Committee.  
Complaints addressed directly to the Bank's Management Board, our CEO or individual Board Members are managed by the Customer 
Care Officer. We also include information about these complaints in quarterly and annual reports. 
Transparency 
[GRI 2-27] [GRI 417-2] [GRI 417-3] [GRI 406-1] [GRI 415-1] 
We monitor the compliance of our activities with legal regulations and the Compliance function oversees the process.  
How we ensure compliance with the law: 
> informing about significant changes in laws and 
regulatory guidelines, 
> monitoring the implementation of regulatory 
projects,  
> approval of new products and major product 
changes,  
> reviewing model agreements, communication and 
advertising, procedures and training,  
> regular monitoring of processes and products. 
0 cases of significant non-compliance with regulations and voluntary 
codes regarding product and service labelling and communication. 
0 cases of non-compliance with regulations or voluntary codes 
regarding marketing communications, including advertising, 
promotions and sponsorships 
 
0 cases of discrimination 
14 significant cases of employee fraud as a result of which the 
Bank terminated the employment contract with the justification of 
Article 52 of the Labor Code 
1 fine for non-compliance with the requirements of generally 
applicable laws described in more detail below* 
*In 2022, the bank received one fine of PLN 545,000 for acting in violation of Regulation 2016/679 (GDPR). In the case in question, we reported the violation to the Office for 
Personal Data Protection (UODO) when we found that a former employee of the bank had unauthorized access to the payer profile on the Social Security Electronic Service 
Platform. As a result, he was able to view the bank's employee data. In response to the incident, we posted a notice on the internal communication platform reminding people of 
the rules for processing personal data. In the UODO's opinion, the announcement was too general and the data subjects were not notified instantly, without undue delay of their 
personal data breach. The decision was issued by the President of the Office for Personal Data Protection. 
 
The decision is not final. The bank has filed an appeal. 
 
 
 
 
 
Just like last year, Santander Bank Polska does not provide financial or in-kind support, whether direct or indirect, to political parties.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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New technologies and innovation 
[Custom indicator: Information on key products, including new products launched during the reported period 
][Custom indicator: Products and initiatives for small and medium-sized enterprises (SMEs) 
We digitize our processes to provide even higher quality services and products. In 2022, we continued to increase self-service and digital 
sales. 
Innovations and initiatives for customers of the Retail Banking Division launched in 2022: 
Daily banking (accounts, cards, savings, investments) 
à 
we simplified the process of opening accounts for minor customers in online banking, 
à 
we expanded services with new methods of regular savings in mobile banking 
à 
we launched a structured deposit subscription, 
à 
we improved the functionality of the online platform for investment funds. 
Cash loans 
à 
we made ECO cash loans available in more sales channels (in the network of agents and brokers), 
à 
we launched a cash loan for consolidation with a fixed interest rate for up to 120 months. 
Mortgages 
à 
we simplified the process of requesting for the conversion of loan interest rates from variable to fixed and signing an annex with one 
visit to the branch, 
à 
we launched a new Guaranteed Housing Loan product 
à 
we offered further simplifications for customers in handling their mortgage loans 
à 
we changed the method of delivering repayment schedules from paper to electronic (for customers using the Electronic Contact 
Channel).  
Insurance 
à 
we provided a motor insurance comparison engine. 
Electronic banking 
à 
we made available a new version of the santander.pl website, 
à 
we made it possible to apply for financing under the Good Start government program 
à 
we expanded the services of Santander Open – the bank's customers can now integrate accounts online and initiate transfers 
against accounts held with 8 banks. 
Innovations and initiatives for SME segment customers launched in 2022: 
à 
we conducted the first edition of the EmPOWERed in Business program – a series of development workshops for women and 
competitions for the best business plans, 
à 
we made the softPOS application available to our customers, allowing them to turn their phone or tablet into a payment terminal, 
à 
we made online loans available to customers who had not previously used the credit offer, 
à 
we introduced improvements: in remote channels for overdrafts covered by the de minimis guarantee; in the process of submitting 
customer statements; and in the process of extending the term of overdrafts. 
Innovations and initiatives for customers of the Business and Corporate Banking Division launched in 2022: 
à 
launch of a new version of the iBiznes24 platform focused on fast and secure management of customers' funds – the updated 
version includes a new Trade Finance module, an e-FX currency platform and a knowledge base for customers; 
à 
introduction of a modification increasing the automation of the credit process on the CLP credit platform; 
à 
simplification of credit clauses – we have reduced the number of versions, simplified their content, and automated the process of 
verifying clauses.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Innovations and initiatives for clients of the Corporate and Investment Banking Division launched in 2022: 
à 
more automated handling of investment line products, 
à 
implementation of modern tools that support optimization of sales processes for foreign exchange transactions in electronic 
channels (Google Analytics), 
à 
implementation of the process and tools for individual markup of foreign exchange transactions for SME customers in electronic 
channels, 
à 
preparation of currency exchange tool solutions for the new mobile application, 
à 
completion of the process of automating the calculation and distribution of interest rates by launching the Autorates module on the 
Financial Markets Platform, 
à 
implementation of the first phase and start of the second phase of global management of foreign exchange positions that originate 
from electronic channels, 
à 
preparing a global solution for automating the PagoNxt process of foreign exchange transactions,  
à 
launch of the new Global Connect product. 
At Santander Leasing, we launched: 
à 
first biometric signing process in the sector; customers can now sign a lease agreement on the leasing consultant's screen, and 
receive documents electronically, 
à 
leasing of cars and vans up to 3.5 tons with maintenance service and mobility guarantee,  
à 
subsidised leases under the "My Electric Vehicle" program operated by the National Fund for Environmental Protection and Water 
Management 
à 
eco-loans for the financing of solutions that reduce CO2 emissions (including zero-emission heat sources, energy storage, electric 
vehicle charging stations, renewable energy sources). 
Relations with society 
[GRI 203-2] 
We tackle important social challenges, such as: 
à 
education – supporting higher education by funding scholarships for students, disseminating financial and cyber-security 
knowledge;  
à 
development of civil society;  
à 
support for entrepreneurship;  
à 
sponsoring culture and sports.  
In 2022, in view of the outbreak of war in Ukraine. we also engaged in helping the Ukrainian community.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Beneficiaries of our projects in numbers in 2022: 
[Custom indicator: Number of beneficiaries of projects and social initiatives in the field of education initiated and/or supported by the bank and/or the bank's Foundation 
during the year] 
 
 
 
Education 
 
Education is the cornerstone of our social commitment, and the most important program in this area is Santander Universidades globally 
implemented by the entire Santander Group. Its goal is to:  
à 
support the education process – we want to level the playing field for young people to access quality education, 
à 
support entrepreneurship – we want to help implement good ideas in business, 
à 
support young people entering the labour market – we want to help them acquire competencies sought by employers. 
The backbone of the Santander Universidades program is a scholarship platform providing access to educational projects financed by the 
Santander Group to people over the age of 18. Those interested in gaining new competencies can take advantage of programs offered by 
various organizations – not only Polish, but also Spanish, German or English.  
In Poland, Santander Universidades cooperates with a number of universities in different cities, where it has its contact points. We enable 
cooperation between business and academia, contribute to improving the quality of the education process and help young people adapt 
to the needs of the labour market.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
73 
 
 
Cybersecurity 
Since 2017, our bank has been a partner in the educational project "Security in Cyberspace" coordinated by the Warsaw Banking Institute. 
The aim of this project is to improve awareness of online safety and develop practical skills related to the use of new technologies. 
 
Detailed information on the "Security in Cyberspace"  
project is presented at cyber.wib.edu.pl. 
 
Supporting entrepreneurship 
"Finansiaki" – is Santander Bank Polska's proprietary project on financial education̨  aimed at 
parents, teachers, children and young people. We convey to parents and teachers how the 
basics of entrepreneurship can be taught to children. 
 
Training materials are published on the project's website www.finansiaki.pl. There you can find, among other things, a free guide for 
parents "Finansiaki. To My!" We post current information that makes learning more attractive on the project's Facebook page. 
à 12,625 – number of downloads of lesson scripts for teachers, a guide for parents and "Finansiaki. To My!" ebook from the 
finansiaki.pl website, 
à 396 – number of children who took part in classes run by Santander employees, 
à 4821 – number of "Finansiaki. To My!" books in PDF format sent to Santander Bank Polska customers, along with regulations for 
opening an account for children under 12 years old, 
à 273 – number of students participating in lessons run by teachers in primary schools and kindergartens (based on lesson scripts 
downloaded from the website). 
Key activities of the Santander Foundation 
The Santander Foundation was established in 1997. In its 25 years of operation, it has initiated and carried out most of the bank's social 
engagement programs. The Foundation's tasks include:  
à 
concern for ecology, 
à 
supporting the development of local communities, 
à 
supporting children and young people, 
à 
developing knowledge of safe banking.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Scholarship program 
Since 2018, the Santander Foundation has been running a scholarship program to support children and 
young people with special talents. The most gifted students in grades 7 and 8 of primary schools and high 
schools receive an annual scholarship in the amount of PLN 5,000.  
This scholarship is a reward for academic performance and is a motivation for further work and achieving 
even better results. 
 
Medal-Winning Refrigerator 
The Medal-Winning Refrigerator project, of which the Santander Foundation is a partner, is a response to the phenomenon of food waste 
and an attempt to counteract its impact on the climate. Volunteers of the Foundation visit schools throughout Poland and hold 
workshops on sound food management for children from 7 to 14 years of age.  
à 1920 children trained 
à 90 classes held 
 
For more information on the project go to: 
https://fundacja.santander.pl/lodowka-na-medal/. 
Independent and Safe Seniors on the Web 
Seniors are a group particularly vulnerable to attacks by online fraudsters. To meet the needs of the elderly, the Santander Foundation is 
organizing a series of workshops on safe use of the Internet and electronic banking services. The classes are conducted throughout 
Poland by Foundation volunteers and police officers. 
Major grant projects of the Foundation 
 
[Custom indicator: Total amount allocated to community engagement activities] 
Foundation's grant programs in numbers in 2022: 
à 73 organizations received support under grant programs, 
à 49,753 beneficiaries of grant programs, 
à PLN 1,450,000.00 allocated for all grant programs. 
Hacks for Cyberattacks 
The first edition of the Hacks for Cyberattacks grant competition was completed at the end of 
February 2022. Forty submissions were filed out of which 15 projects were awarded. 
Organizations received six grants of PLN 100,000 each and nine organizations received PLN 
50,000 each.  
In this year's edition of the program, the grants were intended to subsidize projects aimed at 
increasing knowledge of the security of personal finances, including safe banking, as well as 
awareness of possible threats and knowledge of the rules to protect against them.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Here I Live, Here I Make ECO Changes 
The goal of the program is to make a difference in local communities, offer environmental 
education and integrate residents. We appreciate original environmental initiatives resulting 
from social needs. This year we awarded 20 organizations with grants of PLN 10,000 each. 
The project included vertical gardens, pocket parks, rain gardens, plant murals, green libraries 
and public transportation stops. 
 
Corporate volunteering 
[Custom indicator: Total amount allocated to community engagement activities] [Custom indicator: Scale of employee volunteering] [Custom indicator: Number of 
beneficiaries of corporate volunteering activities/year]. 
Since 2010, the Santander Foundation has been developing corporate volunteering which takes three different forms:  
à 
time volunteering,  
à 
competence volunteering, 
à 
economic education. 
 
For more information go to 
https://fundacja.santander.pl/wolontariat-pracowniczy/. 
Corporate volunteering in numbers in 2022 
 
 
 
 
210 
11,430 
1,972 
PLN 104,249.70 
Number of completed 
corporate volunteering 
projects 
Number of people helped under 
corporate volunteering activities 
Number of employee 
volunteers 
Amount of money allocated by the 
Santander Foundation for corporate 
volunteering 
Support in connection with the war in Ukraine 
Aid offered to employees amid war in Ukraine 
The Santander Group's Ukrainian-origin employees received financial, psychological and other non-tangible support after the outbreak of 
war. Regardless of the type of employment relationship with the bank, each person coming from Ukraine could count on an ad hoc 
financial allowance. We made it possible for bank employees and contractors to receive salary advances for three months ahead, i.e. for 
March, Apriĺ and May 2022. We also changed the organization of their work so as to allow for a 5-day paid leave. In addition, our 
recruiters and career counsellors provide job search support to the families of employees coming from Ukraine. 
 
In 2022, the value of aid to seventy workers from Ukraine  
reached PLN 343,000.  
We have arranged for all Santander Group employees in Poland to receive free psychological support and access to webinars on crisis 
situations. We have set up a special bulletin board on the intranet -where anyone can ask for help or offer support. Our employees can 
take advantage of 8 hours of paid absence from work related for any type of volunteering. Many employees have used this time to help 
refugees.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Assistance to customers in connection with the war in Ukraine 
We have exempted our Ukrainian customers from many banking fees, including those for personal accounts and debit cards. We also 
introduced a simplified account opening procedure for Ukrainian citizens who arrived in Poland after February 23, 2022. From March 7, 
2022, Ukrainian citizens could also apply for a suspension of loan repayment.  
We supported the United Nations Refugee Agency (UNHCR) in delivering cash quickly and safely to refugees from Ukraine. As part of the 
UNHCR Cash Assistance project, we used an innovative technology provided by Santander Bank Poland based on the BLIK check system – 
a unique nine-digit code that can be used to withdraw cash from ATMs without the need for a payment card, bank account or 
smartphone banking app. In recognition of the above activities, we were awarded the title of "Fintech Project 2022". 
Business customers who are registered in Ukraine or are Ukrainian citizens were exempted from a number of fees until September 30, 
2022, including fees for maintaining a business account and for business debit cards (excluding charge cards). We also did not charge a 
fee for outgoing or incoming transfers to/from banks in Ukraine until September 30, 2022. All customers were also able to take 
advantage of the services offered by our partner Telemedi.co and of instant consultations with paediatricians and general practitioners 
who speak Ukrainian and Russian. 
Santander Foundation for Ukraine 
In response to Russia's aggression against Ukraine, the Santander Foundation, together with the Santander Bank Poland Group, 
implemented aid programs for Ukrainian employees, customers and the entire war-affected population. Our regular ‘We Will Double 
Your Impact’ campaign in 2022 was dedicated to Ukraine. We involved our key stakeholders – customers and employees – in the 
fundraising. Thanks to the generosity of more than 26,500 people, we managed to donate a total of more than PLN 4.25 million, of which 
more than 1.5 million was donated by Santander Group in Poland to double the contributions received. The money went to organizations 
coordinating aid to victims of the war – Polish Humanitarian Action, UNICEF and the Polish Red Cross. Donation was also made to the city 
of Przemyśl. 
 
Santander Group's European banks have donated PLN 4.5 million to help people fleeing Ukraine because of the war. 
The money was transferred to the Red Cross and the UN Refugee Agency (UNHCR). 
Selected donations in aid to war-stricken Ukraine: 
à 
SOS Children's Villages Association in Poland – PLN 120,248.99 to subsidize the purchase of a carousel for the playground, 
equipment for the "Experiencing the World" room, a recreation room for children, a hydrotherapy room and a garden furniture set 
for the terrace at the Intervention Facility. The support went to the SOS Children's Villages Program in Kraśnik, which houses 
children from Poland and Ukraine.  
à 
Polish Humanitarian Action Foundation – PLN 1,166,840.95, donation for the implementation of the project organised by the Polish 
Humanitarian Action Foundation: "PAH's Temporary Emergency Relief Assistance Programme for People Who Fled Ukraine", 
consisting of providing financial assistance, to cover some of the basic needs, to the most vulnerable people who fled Ukraine due to 
the war 
à 
Polish Humanitarian Action Foundation – PLN 10,000 for the SOS Ukraine campaign consisting of the preparation and 
implementation of activities responding to the crisis in Ukraine and providing assistance to refugees from Ukraine on the territory of 
Poland.  
à 
Trzebnica Residents' Association –– PLN 10,700 grant for the arrangement of Polish language courses for refugees.  
à 
KULCZYK FOUNDATION – PLN 55,782.28 to support the "Hi Girls" project helping women and children from Ukraine. The money 
came from a special fundraiser organised and held by us from June 15 to July 15, 2022.  
à 
Polish Red Cross – PLN 500,000 for humanitarian aid to Ukraine, specifically for the purchase of six defibrillators. 
à 
UNICEF – PLN 2,333,681 for the "HELP FOR UKRAINE" program, including the purchase of kits for midwives, dressing supplies, 
surgical equipment, oxygen concentrators, educational materials, blankets and winter clothing for children and adolescents. 
à 
Przemyśl Municipality – PLN 250,000 for the High School Complex No. 2, which provides assistance to children from Ukraine. The 
funds were used, among other things, to purchase laptops, photocopiers, printers, projectors, interactive whiteboards, as well as 
kitchen and canteen equipment.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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à 
PTAK Humanitarian Aid Centre – PLN 22,140 to cover the cost of transporting refugees from Ukraine to the territory of Poland. 
à 
The Non-Irresponsible Foundation – PLN 200,000 for the purchase of two medical vehicles.  
à 
Friends of Ali – Rev. Aleksander Fedorowicz Foundation – PLN 10 552.82 for the purchase of equipment for an ambulance to be 
donated to a hospital in Dnipro in aid of Ukraine. 
à 
The Family Stop – Lower Silesia Foster Care Foundation – PLN 120,248.99 funding for the purchase of equipment for the centre in 
Stary Wołów, which houses children from Ukraine in foster care. The equipment will include the purchase of a washing machine, 
dishwasher, bicycle racks, fans, water dispensers, and outdoor furnishings. 
à 
City of Białystok – Service Centre for Childcare and Educational Institutions in Bialystok – PLN 120,248.99 to help finance the 
renovation of rooms and playrooms intended for orphaned children from Ukraine under the Beneficiary's care.  
à 
Academy for the Development of Philanthropy in Poland – PLN 20,000 of a special-purpose donation to support financially non-
governmental organizations providing assistance to Refugees, Ukraine and individuals in difficult life situations, as part of the 
"Charity Stars" plebiscite. 
à 
Trzebnica Residents' Association – PLN 2,000 to subsidise the organization of Polish language courses for refugees from war-
stricken Ukraine. Funds for this purpose were raised through a dedicated charity campaign "We Are the World". 
In addition, the Santander Foundation donated more than 50 laptops to individuals and organizations supporting Ukrainian refugees as 
part of the "Computers for Ukraine" campaign. In December 2022, in cooperation with the Committee for the Protection of Children's 
Rights, the Santander Foundation organized a Santa Claus party for some thirty Ukrainian children aged 6 to 13.  
Santander Leasing has donated PLN 1,000,000 to the Santander Foundation's statutory goals as part of the "We Will Double Your Impact 
for Ukraine" initiative. 
Relations with the society at Santander Leasing: 
à 
Donation and awareness-raising activities for the DKMS Foundation 
à 
Donation to five non-profit organizations selected by our employees during T.E.A.M.S. building games, 
à 
Collection of Christmas gifts for the residents of the Nursing Home in Mielżyn 
à 
Business Run (we purchased a sponsorship package worth PLN 14,760)

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Our performance 
Results in the governance area 
Financial performance and key performance indicators 
Data relates to Santander Bank Polska S.A. 
Customers 
 
 Total number of bank customers (in thousands) 
 5,695 
 Santander Internet – registered customers (in thousands) 
 4,869 
 Santander Internet – active customers (in thousands) 
 3,285 
 Santander mobile – active mobile banking customers (in thousands) 
 2,452 
 iBiznes24 – registered companies (in thousands) 
 20 
Outlets 
 
 
Number of bank access points/outlets in Poland in 2022 
 
  a. branches13 
 351 
  b. partner outlets 
 170 
 Number of banking centres – Business and Corporate Banking Centres 
 6 
ATMs and CDMs 
 
 
 
 
 Number of ATMs 
472 
 Number of CDMs 
0 
 Number of dual-function machines  
952 
 
 
 
 
13 Total number of bank branches, off-site locations and Santander zones

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
79 
 
Financial results 
Data relates to Santander Bank Polska S.A. 
Profit for the period (in PLN million) 
2,449.0 
Total liabilities (in PLN million) 
211,802.8 
Total equity (in PLN million) 
26,295.3 
ROE [%] 
11.4% 
Cost/Income (C/I) [%] 
37.9% 
TCR (Total Capital Ratio) * 
21.1% 
*Data in the relevant periods include profits credited to shareholders' funds in accordance with applicable EBA guidelines. 
Achievement of Responsible Banking Targets 
Data relates to Santander Bank Polska S.A. 
No.   
2022 results 
2021 results 
1 
Top 10 employers (position in the ranking) 
Top Employer certificate 
Top Employer certificate 
2 
Women in senior positions 
34.7% 
34.7% 
3 
Equal Pay Gap 
2.0% 
2.4% 
4 
Number of people financially empowered  
as of 1 January, 2019 (thousands) 
651,453 
130,992 
5 
Green finance in line with FSCS (in EUR m)* 
566.4 
214.0 
6 
Electricity from renewable sources (%)** 
83.5% 
82% 
7 
Elimination of single-use plastics (% implementation) 
100% 
100% 
8 
Scholarships, internships and job placements (number) 
5,915 
6,422 
9 
Number of people helped  
493,461 
305,652 
* Change in the metric presentation: results from the Corporate and Investment Banking Division have been added and information on compliance with SFCS provided 
** Electricity purchased directly by the bank 
[GRI 2-21] Data relates to Santander Bank Polska S.A. 
Annual total remuneration index 
 
2022 
2021 
Annual total remuneration of the highest paid person in the organization (PLN) 
5 871 139* 
4 530 375 
Median annual total remuneration including all employees of the organization, 
excluding the highest paid person (PLN) 
117,081 
96,490 
Ratio 
5 015% 
4 695%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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*The remuneration does not include additional benefits 
[GRI 2-21] Data relates to Santander Bank Polska S.A. 
Ratio of the of the highest paid person’s remuneration to the median remuneration in the bank  
In 2022, the ratio of the remuneration of the highest-paid person at Santander Bank Polska S.A. to the median remuneration of all 
employees in the organisation (excluding this highest-paid person) was 1 to 0.02. So, in simple terms, it can be said that the 
remuneration of the highest-paid person in the organisation was approximately 50 times higher than the median remuneration of the 
other employees. 
[GRI 2-21] Annual remuneration index – data relates to Santander Bank Polska S.A. 
Ratio of annual total remuneration of the highest paid person in the organization to the median annual 
total remuneration of all employees (excluding the highest paid person) 
50.15 to 1 
[205-2] Data relates to Santander Bank Polska S.A. 
Anti-corruption 
training numbers in 
2022 
Number of 
employees offered 
training by 
employment 
category 
Number of employees to 
whom anticorruption 
policies and procedures 
have been 
communicated 
% of employees to 
whom anticorruption 
policies and procedures 
have been 
communicated 
Number of 
employees who 
have received 
anti-corruption 
training 
% of employees 
who have received 
anticorruption 
training 
 
 
 
 
 
 
 
 
 
 
 
 
Management Board 
of the bank 
9 
9 
100% 
9 
100% 
Senior management 
of the bank 
66 
66 
100% 
65 
98% 
Middle management 
of the bank 
613 
613 
100% 
603 
98% 
Other employees of 
the bank 
9,093 
9,091 
99,97% 
8,911 
98% 
Total 
9,781 
9,779 
99% 
9,588 
97% 
* Employees excluding members of the Management Board and middle management of Santander Bank Polska S.A.  
** Other managers of Santander Bank Polska S.A.  
*** Number does not include employees on long-term absences 
 
 [GRI 308-1] [GRI 414-1] Data relates to Santander Bank Polska S.A. 
Key indicators reflecting the performance of purchasing processes 
Number of suppliers with an annual turnover of more than PLN 50,000. 
1,595 
Including the number of suppliers subject to qualification 
1,038 
Percentage of suppliers – Polish or foreign companies – with headquarters or branch registered in Poland 
89.6% 
Number of completed purchasing processes 
520 
Percentage of new suppliers who have been evaluated for environmental criteria 
100% 
Percentage of new suppliers who have been evaluated for social criteria 
100%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
81 
 
Results in the environmental area 
Methodology for calculating CO2 emissions 
The Greenhouse Gas Protocol (GHG Protocol) standards, according to the revised version, were used to calculate CO2 emission levels: 
'A Corporate Accounting and Reporting Standard revised edition, GHG Protocol Scope 2 Guidance Amendment to the GHG Protocol 
Corporate Standard' and 'Corporate Value Chain (Scope 3) Accounting and Reporting Standard, Supplement to the GHG Protocol 
Corporate Accounting and Reporting Standard'. 
Emission factors developed by the UK Department for Environment Food & Rural Affairs (DEFRA 2022), the National Balancing and 
Emissions Management Centre and the Energy Regulatory Authority were used. No changes were made to the calculation methodology 
compared to the 2021 baseline. Data consolidation based on operational control was used for the calculation of GHG emissions. The 
calculations were performed only for Santander Bank Polska S.A. GWP (Global Warming Potential) values based on the 4th edition of the 
IPPC (The Intergovernmental Panel on Climate Change) report were used in the calculations. The calculation took into account emissions 
from the following greenhouse gases: CO2, CH4, N2O, HFCs, PFCs, SF6 and NF. 
Biogenic emissions 
Out of  
scope 
Emission source 
Consumption 
Unit 
Data type 
Emission indicator 
kgCO2e/jdn 
Source 
tCO2e  
Petrol – company 
cars – biogenic 
emissions 
1 574 765.3 
litres 
Real 
0.083 
DEFRA 2022 
130.6 
Diesel – company 
cars – biogenic 
emissions 
7,538.8 
litres 
Real 
0.110 
DEFRA 2022 
0.8 
Diesel for power 
generators – 
biogenic emissions 
1,500,0 
litres 
Real 
0.110 
DEFRA 2022 
0.2 
 
The table below describes the scope of the emission calculations, the emission sources and the calculation methodology: 
Scope 
Emission sources covered in the report 
Calculation method 
Scope 1 
Leakage of 
refrigerants 
R410A 
R407C 
R32 
Emissions calculated on the basis of replenishment volume data for R410A, 
R407C, R32 provided by Santander, and the emissions factor obtained from 
DEFRA 2022 and EPA / Schiessl (R32) databases. 
Emissions from 
mobile sources 
1. Diesel oil  
2. petrol 
Emissions calculated using diesel and petrol consumption data for the 
transport fleet, provided by Santander, and an emissions factor from DEFRA 
2022. 
Emissions from 
stationary 
sources 
1. natural gas 
2. fuel oil 
3. diesel fuel 
Emissions calculated using consumption data for heating oil and natural gas 
for heating, and diesel for standby generators, and an emissions factor 
obtained from DEFRA 2022.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Scope 
Emission sources covered in the report 
Calculation method 
Scope 2 
Electricity 
Offices  
Emissions calculated on the basis of electricity consumption data, and the 
emission factor obtained from KOBiZE.  
Market Based emissions calculated from data on the fuel mix of suppliers. The 
% supplier structure of the bank's branches was used due to a lack of 
knowledge of suppliers in some of the premises used by Santander. 
Remote work* 
No actual data available – estimate based on person-days spent working 
remotely and assumption that a person working remotely consumes 0.12 
KWh per working hour.  
Emissions calculated on the basis of estimated consumption and grid 
emissivity factor obtained from KOBiZE. 
District heating 
Offices 
No actual data available – estimate based on benchmarks of annual heat 
consumption per sq m of floor area (extracted from the 2020 Statutory Energy 
Audit) and floor area of premises in use (heated with district heating). The 
calculation takes into account locations vacated during 2022, but only for the 
number of days they were in use by the bank. 
Emissions calculated based on estimated consumption and an emissions 
factor obtained from DEFRA 2022. 
Scope 3 
Business travel 
Rental cars 
Emissions calculated on the basis of distance travelled in rented cars, provided 
by Santander, and an emissions factor sourced from DEFRA 2022. 
Bus travel 
No actual data available – a distance of 100 km per purchased bus trip was 
assumed. 
Emissions were calculated as the product of the estimated route length and 
the number of trips purchased, and the emissions factor was sourced from 
DEFRA 2022. 
Rail travel 
No actual data available – a distance of 200 km per purchased rail trip was 
assumed. 
Emissions were calculated as the product of the estimated route length and 
the number of trips purchased, and the emissions factor was sourced from 
DEFRA 2022. 
Air travel 
Emissions calculated on the basis of domestic distance travelled (broken down 
by domestic, European and international flights) provided by Santander and 
the emissions factor sourced from DEFRA 2022. 
* For consistency with previous years' methodologies, emissions from energy consumption during remote working have been assigned to Scope 2. This is because only energy has been included in the calculation (not other 
sources of emissions during remote work such as heating or equipment use). The bank is in the process of revising the existing methodology. 
GHG emissions (in CO2e) 
 
2022 
2021 
 
Scope 1 
5,264.9 
5,957.1 
 
Scope 2 (location-based) 
26,348.7 
29,175.5 
 
Scope 2 (market -based) 
14,234.9 
15,513.0 
 
Scope 3 (business travel) 
870.1* 
94.7* 
 
Total Scope 1+2 (location-based)  
31,613.6 
35,132.6 
 
Total Scope 1+2 (market -based) 
19,499.8 
21,470.1 
 
* Only location-based data from DEFRA was used.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
83 
 
Electricity consumption in the bank in 2021 and 2022 
Energy consumption [MWh] 
2021 
2022 
 
 
Total electricity consumption 
26,449.3 
21,670.20 
 
of which total consumption of energy 
from non-renewable sources 
14,174.30 
9,551.29 
 
Including: 
natural gas 
12,399.38 
9,227.10 
 
fuel oil 
1,549.37 
308.28 
 
Diesel oil 
225.55 
15.91 
 
 
 
 
 
 
Bank’s car fleet 
 
2021 
2022 
Number of petrol cars 
13 
12  
Number of diesel cars 
2 
3  
Number of hybrid/electric cars 
1,303 
1,310  
Business trips 
Indicator 
2019 
2020 
2021 
2022 
Number of trips per employee 
3.17 
1.55 
0.60 
1.05 
Reduction in Diesel oil and petrol consumption associated with business travel using the bank's fleet in 2022 
Fuel consumption 
Diesel consumption (in l) 
7,538,8 
Change in Diesel consumption compared to 2021. 
1,024,7 
Petrol consumption (in l) 
1 574 765,3 
Change in petrol consumption compared to 2021 
128,263,3 
Average fuel consumption per employee: 
0,0063 
Materials used in the bank by weight and volume 
 
Paper (kg) 
Magnetic storage media (kg) 
Branches 
150,015 
4,670 
Business Support Centres 
18,077.5 
13,575 
Total 2022 
168,092.5 
18,245 
Total 2021 
1,216,560 
13,770

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
84 
 
Results in the social area 
Employment structure 
[GRI 2-7]  
Employment in Santander Bank Polska Group and Santander Bank Polska S.A. (persons). Status as at 31 
December 2022. 
Subsidiaries (Santander Leasing, Santander Factoring, Santander TFI, 
Santander Consumer Bank) 
2,056 
 
 
Santander Bank Polska S.A. 
9,920 
 
Total  
11,976 
 
 
 
 
The data refers to the number of persons employed under a contract of employment, regardless of employment status. 
[GRI 2-7]  
Number of bank’s employees by gender and employment term. Status as at 31 December 2022. 
 
Female 
Male 
Total 
Permanent contract (total) 
5,812 
2,627 
8,439 
Fixed term contract (total) 
955 
526 
1,481 
Total 
6,767 
3,153 
9,920 
The data refers to the number of people employed by the bank under an employment contract, regardless of employment status. 
[GRI 2-7]  
Number of bank employees (persons) in 2017-2022  
 
2022 
2021 
2020 
2019 
2018 
2017 
Headcount as at 31 December of year concerned 
9,920 
9,584 
10,671 
10,867 
12,641 
11,489 
The data refers to the number of people employed under an employment contract. 
[GRI 2-7]  
Number of bank’s full-time and part-time employees (persons) by gender. Status as at 31 December 2022 
 
Female 
Male 
Total 
Full-time 
6,320 
2,854 
9,174 
Part-time 
447 
299 
746 
Total 
6,767 
3,153 
9,920 
The data refers to the number of people employed by the bank under an employment contract.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
85 
 
[GRI 2-7]  
Number of bank’s full-time and part-time employees (persons) by region. Status as at 31 December 2022. 
 
Total 
Warsaw  
 
Full-time 
1,111 
803 
1,914 
Part time 
99 
76 
175 
Agglomerations 
 
Full-time 
2,481 
1,504 
3,985 
Part time 
273 
184 
457 
Large cities 
 
Full-time 
1,178 
318 
1,496 
Part time 
63 
34 
97 
Other 
 
Full-time 
1,550 
229 
1,779 
Part time 
12 
5 
17 
[GRI 2-7]  
Number of bank’s employees (persons) by employment term and region.  
Status as at 31 December 2022. 
Warsaw 
 
Permanent 
1,034 
704 
1,738 
Temporary 
176 
175 
351 
Agglomerations 
Permanent 
2,447 
1,438 
3,885 
Temporary 
307 
250 
557 
Large cities 
 
Permanent 
1,047 
284 
1,331 
Temporary 
194 
68 
262 
Other 
Permanent 
1,284 
201 
1,485 
Temporary 
278 
33 
311 
Total 
  
6,767 
3,153 
9,920 
[GRI 2-7]  
Number of bank’s employees (persons) by place of work. Status as at 31 December 2022. 
  
Female 
Male 
Total 
Business Support Centre  
3,339 
2,356 
5,695 
 Branches 
3,428 
797 
4,225 
[GRI 2-8]  
Number of persons working with the Bank under a B2B agreement. Status as at 31 December, 2022. 
Female 
9 
Male 
41 
Total  
50

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
86 
 
[GRI 2-8]  
Number of persons providing work for the bank who are not employees and whose work is controlled by the 
bank, by gender and type of contract. As at 31 December 2022. 
 
As at 31 December, 2022 
Average number in 2022 
Female 
Male 
Total 
Female 
Male 
Total 
Contract of mandate with hourly rate 
(including internship contracts) 
1,202 
576 
1,778 
1,082 
496 
1,578 
Contract for specific work 
0 
0 
0 
0 
0 
0 
[GRI 202-1] 
Remuneration of women and men employed by the bank, relative to the national minimum wage in 2022.  
Status as at 31 December 2022. 
  
Female 
Male 
Remuneration of the lowest-ranking employees in the organization14 
4,383.95 
4,340.00 
Ratio of the remuneration paid to the lowest-ranking employees in the 
organization to the national minimum wage 
145.6% 
144.2% 
Employee turnover 
[GRI 401-1]  
Total number of new bank employees hired under an employment contract, number of employee departures 
(persons) and theturnover rate in 2022. 
  
Number of 
employees at 
end of 2022 
Number of newly hired 
employees in 2022 (number of 
persons hired, under employment 
contract) by gender 
Share of newly hired 
employees by gender in 
the total number of 
employees** 
Number of 
employee 
departures*** 
Employee turnover rate by 
gender against total 
number of employees**** 
Female 
6,767 
1,148 
17% 
1,140 
17% 
Male 
3,153 
638 
20% 
513 
16% 
Total 
9,920 
1,786 
18% 
1,653 
17% 
* The data refer to the number of people employed by the bank, regardless of employment status. Where a person is employed twice during the year, it is shown once. 
** Regarding the figure of 9,920 – number of employees regardless of employment status. 
*** Data refers to the number of people, regardless of employment status. Number of departures from 2022. If one person has left twice, it is reported once. 
**** Ratio of employee departures, by gender, in the reported period to the number of all employees, by gender, employed at the bank under an employment contract as at 31 
December 2022.
 
14 The remuneration of the lowest-ranking employees has been determined with regard to the position of account manager/relationship manager. The amount of remuneration 
paid by Santander Bank Polska is determined based on market valuation.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
87 
 
[GRI 401-1]  
Total number of newly hired employees and number of departures of newly hired employees (persons). 
Turnover rate of newly hired employees by age in 2022. Status as at 31 December 2022. 
  
Number of 
employees 
Number of newly 
hired employees 
Percentage of newly 
hired employees 
Number of employee 
departures 
Employee turnover 
rate  
up to 30 years old 
1,592 
881 
55% 
460 
29% 
30-50 years old 
6,501 
853 
13% 
993 
15% 
over 50 years old 
1,827 
52 
3% 
200 
11% 
Total 
9,920 
1,786 
18% 
1,653 
17% 
[GRI 401-1]  
Number of newly hired bank employees (persons) by gender and region in 2022.  
Status as at 31 December 2022. 
Place of work 
Employees 
Female 
Male 
Total  
Percentage of newly hired 
employees 
 
Warsaw 
2,099 
214 
211 
425 
20.25% 
Agglomerations 
4,442 
394 
284 
678 
15.26% 
Large cities 
1,593 
220 
95 
315 
19.77% 
Other 
1,796 
320 
48 
368 
20.49% 
Total 
9,920 
1,148 
638 
1,786 
18% 
GRI 401-1] 
Number of employee departures (persons) by gender and region in 2022. Status as at 31 December 2022. 
Place of work 
Employees 
Female 
Male 
Total  
Percentage of newly hired 
employees 
 
Warsaw 
2,099 
162 
150 
312 
14.86% 
Agglomerations 
4,442 
384 
223 
607 
13.67% 
Large cities 
1,593 
230 
78 
308 
19.33% 
Other 
1,796 
364 
62 
426 
23.72% 
Total 
9,920 
1,140 
513 
1,653 
16.66%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
88 
 
[GRI 404-1]  
Number of training hours provided to bank employees by gender. Status as at 31 December 2022. 
Gender 
Number of training hours provided 
Average number of training hours per employee 
 
 
Female 
354,221.9 
47.09 
 
Male 
106,643.26 
29.93 
 
Total 
460,865.16 
41.58 
 
 
 
 
 
[GRI 404-1]  
Number of training hours provided to bank employees (by employee category). Status as at 31 December 2022. 
Employee category 
Total number of 
employees 
Number of training hours 
provided to employees  
Average number of training 
hours per employee 
Senior management 
109 
1,102.13 
10.11 
Middle management 
437 
4,758.03 
10.89 
Other employees 
10,538 
455,005 
43.18 
Total 
11,084 
460,865.16 
 
Diversity 
[GRI 405-1]  
Number of bank employees by employee category, age group and gender. Status as at 31 December 2022. 
Employees 
Number of employees in the bank 
% of employees in the bank 
Female 
Male 
Total 
Female 
Male 
Category  
vs. all employees 
Senior 
management*  
 
up to 30 years old 
0 
0 
0 
0.00% 
0.00% 
0.00% 
30-50 years old 
28 
50 
78 
25.00% 
44.64% 
69.64% 
over 50 years old 
14 
20 
34 
12.50% 
17.86% 
30.36% 
Total 
42 
70 
112 
0.42% 
0.71% 
1.13% 
Other 
managers 
 
up to 30 years old 
10 
13 
23 
0.80% 
1.04% 
1.83% 
30-50 years old 
524 
423 
947 
41.75% 
33.71% 
75.46% 
over 50 years old 
179 
106 
285 
14.26% 
8.45% 
22.71% 
Total 
713 
542 
1,255 
7.19% 
5.46% 
12.65% 
Other 
employees 
up to 30 years old 
1,070 
499 
1,569 
12.52% 
5.84% 
18.36% 
30-50 years old 
3,834 
1,637 
5,471 
44.87% 
19.16% 
64.03% 
over 50 years old 
1,107 
397 
1,504 
12.96% 
4.65% 
17.60% 
Total 
6,011 
2,533 
8,544 
60.59% 
25.53% 
86.13% 
* This category does not include the Management Board, which is understood as the "Top Management" category.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
89 
 
[GRI 405-1]  
Foreign employees* of the bank (persons). Status as at 31 December 2022. 
 
Number of foreign employees by age group and gender 
Percentage of foreign employees by age and gender 
Female 
Male 
Total 
Female 
Male 
Total 
up to 30 years old 
27 
13 
40 
0.27% 
0.13% 
0.40% 
30-50 years old 
13 
7 
20 
0.13% 
0.07% 
0.20% 
over 50 years old 
1 
4 
5 
0.01% 
0.04% 
0.05% 
Total 
41 
24 
65 
0.41% 
0.24% 
0.66% 
* Foreign employee – a person employed under a contract of employment with Santander Bank Polska S.A. having a nationality other than Polish. 
[GRI 405-1]  
Number of Management Board and Supervisory Board members by age group and gender.  
Status as at 31 December 2022. 
Governing body members 
Number of members in each group 
Percentage of members in each group  
Female 
Male 
Total 
Female 
Male 
Total 
Management 
Board 
up to 30 years old 
0 
0 
0 
0.0% 
0.0% 
0.0% 
30-50 years old 
0 
5 
5 
0.0% 
55.6% 
55.6% 
over 50 years old 
1 
3 
4 
11.1% 
33.3% 
44.4% 
Total 
1 
8 
9 
11.1% 
88.9% 
100.0% 
Supervisory 
Board 
up to 30 years old 
0 
0 
0 
0.0% 
0.0% 
0.0% 
30-50 years old 
0 
0 
0 
0.0% 
0.0% 
0.0% 
over 50 years old 
4 
6 
10 
40.0% 
60.0% 
100.0% 
Total 
4 
6 
10 
40.0% 
60.0% 
100.0% 
[GRI 405-1]  
Foreign members of the Management Board or Supervisory Board. As at 31 December 2022. 
Foreign members of the 
Management Board or 
Supervisory Board 
Number of foreigner members in each 
group 
Percentage of foreigners by age and gender in total 
(Management Board and Supervisory Board members) 
Female 
Male 
Total 
Female 
Male 
Total 
up to 30 years old 
0 
0 
0 
0.00% 
0.00% 
0.00% 
30-50 years old 
0 
1 
1 
0.00% 
5.26% 
5.26% 
over 50 years old 
1 
6 
7 
5.26% 
31.58% 
36.84% 
Total 
1 
7 
8 
5.26% 
36.84% 
42.10%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
90 
 
Remuneration 
[405-2]  
Ratio of basic salary of female employees of the bank to male employees of the bank, by employment 
category 
Employment category 
Basic salary* 
Remuneration ** 
Senior management without the Management Board 
85.6% 
82.40% 
Other managers 
79.81% 
77.40% 
Other employees 
68.95% 
69.40% 
* Basic salary – salary net of any additional amounts such as bonuses, premiums, amounts due for overtime 
**Remuneration – the basic salary along with additional amounts paid to the employee. Examples of such amounts paid to an employee may include benefits related to seniority, 
including allowances and bonuses. 
Data is not collected by region. Variable elements of remuneration are not included in the calculations. 
Management positions in the bank by gender 
Employment category 
Female 
Male 
Top management (Management Board) 
1 
8 
Senior managers 
42 
69 
Other managers 
682 
511 
Occupational Health and Safety 
[403-9] 
Work-related accidents and incidents in the bank by gender* 
 
Total number of work-related injuries: 
bank employees, by gender 
Work-related injury rate based on 
200,000 hours worked 
Female 
Male 
Total 
Female 
Male 
Total 
Number of fatalities due to work-related injuries 
0 
0 
0 
0 
0 
0 
Number of serious work-related injuries  
(excluding fatalities) 
0 
0 
0 
0 
0 
0 
Number of recordable work-related injuries  
(including fatalities) 
25 
6 
31 
0.54 
0.25 
0.44 
Total number of work-related injuries for all employees 
25 
6 
31 
0.54 
0.25 
0.44 
Number of identified potentially high-impact  
work-related incidents 
0 
0 
0 
– 
– 
– 
Number of identified near-miss incidents 
0 
0 
0 
– 
– 
– 
* Our Occupational Health and Safety Office does not collect information on accidents or injuries to persons performing work who are not employed by the organization. 
All information about accidents is reported to third-party coordinators in accordance with the law in force. For this reason, the summary does not include information on injuries to 
non-employees providing work for the organization.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
91 
 
Performance appraisal 
[404-3] 
Percentage of bank employees subject to regular performance appraisals and career development reviews by 
gender and employment category in 2022. 
 Employee category 
 
% of employees subject to regular 
performance appraisals by gender 
% of employees subject to regular career 
development reviews by gender 
Female 
Male 
Total 
Female 
Senior management 
100% 
100% 
100% 
100% 
Middle management 
93% 
93% 
100% 
100% 
Other employees 
79% 
85% 
100% 
100% 
Total 
81% 
86% 
100% 
100%

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
92 
 
About the report 
Description of the reporting process 
[GRI 2-2] [GRI 2-3] [GRI 2-4] [GRI 2-14] 
The Santander Bank Polska S.A. ESG 2022 Report is the tenth publication presenting our social, environmental and economic impact and 
describing management practices. This report provides the data and describes the practices of Santander Bank Polska S.A. (unless it is 
explicitly indicated in the content that certain information relates to the Santander Bank Polska Group, the Banco Santander Group or a 
subsidiary or associate of the bank. Additionally, we have included in this report, for the first time, partial information concerning 
Santander Leasing S.A. and Santander Factoring Sp. z. o. o. regarding employee matters (if a given piece of information relates to either of 
these companies, it is explicitly stated in the report each time). The report covers the period from 1 January 2022 to 31 December 2022 
and covers the same reporting period as the Financial Statements, unless otherwise specified herein. These reports are published 
annually and the previous report was released on 27 July 2022. This report will be published in June 2023. 
 
We did not make any changes to the reported non-financial information during the reporting period. 
This publication is based on the updated version of the Global Reporting Initiative (GRI) international standard. In the GRI Table you can 
find information where each disclosure related to Santander Bank Polska S.A. is made in the report. 
In addition, the report refers to international guidelines and goals relevant to our organization and the financial sector. These include:  
à 
European Commission guidelines for the disclosure of non-financial information related to climate impacts, 
à 
UNEP FI principles – Principles for Responsible Banking, 
à 
Sustainable Development Goals identified as strategic for Santander Bank Polska S.A. 
On top of that, the publication takes into account the assumptions and indicators defined by the "Guidelines for ESG Reporting – A Guide 
for Companies Listed on the WSE." The report also takes into account the bank's own performance indicators, which are specific to our 
operations.  
Part of this publication is a climate report developed using TCFD recommendations. In accordance with the guidelines, the bank 
integrates its sustainability disclosures with climate impact information. In 2022, we conducted an analysis that identified climate risks 
and opportunities in two scenarios, covering the short (2025), medium (2030) and long term (2050). The methodology for the TCFD 
report is presented in the 2021 ESG report.  
The material topics included in the report were developed using the bank's ESG materiality matrix. A detailed description and the process 
of the matrix development are presented in the subsection Selection of Material Topics for the Bank. 
[GRI 2-14] 
The bank's Management Board is actively involved in the reporting on sustainability issues. As part of its commitment, the 
Management Board is responsible, among other things, for involving relevant units and committees in the reporting process, ensuring 
adherence to due diligence processes and final approval of the ESG Report content. The bank has not established dedicated 
committees to deal with ESG reporting, but the following bodies have been included in the reporting process to ensure appropriate 
attention to the bank's non-financial information disclosure:  
à 
Disclosure Committee; 
à 
Responsible Banking and Corporate Culture Committee;

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
93 
 
à 
ESG Forum  
Independent assurance 
[GRI 2-5] 
Santander Bank Polska S.A., as part of ensuring due diligence in its sustainability reporting process, voluntarily submits selected 
disclosures to an independent review that provides limited assurance and is conducted in accordance with the National Standard on 
Assurance Engagements Other than Audits and Reviews 3000 (Z) as set out in International Standard on Assurance Engagements 3000 
(Revised) – "Assurance Engagements Other than Audits and Reviews of Historical Financial Information" ("KSUA 3000 (Z)"). The audit 
process of non-financial data is coordinated by the Sustainability and ESG Team. with the support of the Management Board of the Bank . 
The Supervisory Board does not actively participate in this process. 
The following GRI disclosures were reviewed: 
à 
Profile disclosures: GRI 2-1 – GRI 2-30,  
à 
Values and ethics: GRI 418-1,  
à 
Security of services, transactions and customer data: GRI 205-2 – GRI 205-3, GRI 417-2, GRI 417-3, GRI 419-1, 
à 
Aligning portfolio with Net Zero 2050 strategy goals, Green finance, Direct environmental impact: 
 
 
à 
GRI 305-1 – GRI 305-3,  
à 
The processes used to identify and assess climate-related risks, the main types of risk and how they are managed 
à 
Other:  
GRI 401-1, GRI 405-1 – GRI 405-2, GRI 406-1. 
Due to upcoming regulatory requirements, a decision has been made to have the 2022 ESG Report reviewed by Santander Bank Polska 
Group's lead auditor, PricewaterhouseCoopers Polska spółka z ograniczoną odpowiedzialnością Audyt sp.k. (PwC), a third party with 
which we have no relationships that could affect the independence of the assurance. This is a step towards the intended integrated 
reporting of ESG issues along with financial statements. In accordance with the provisions of the Act of 11 May 2017 on Statutory 
Auditors, Audit Firms and Public Supervision, the audit firm and the statutory auditor are required to maintain their independence with 
respect to the Bank and the Group. In addition, based on the requirements of Recommendation H, it periodically reviews the 
independence of the audit firm and its employees. This assessment also takes into account the possibility of providing non-audit services. 
(In addition, in order to achieve this objective, we are publishing a report together with the Management Board's Report on the activities 
of the Santander Bank Polska Group in 2022).

Independent
practitioner’s
limited
assurance
report
on
the
selected non-financial information for 2022 - translation only
To the Management Board of Santander Bank Polska S.A.
Introduction
The Management Board of Santander Bank Polska S.A. (the “Company”) engaged us to perform a limited
assurance engagement with respect to selected non-financial information disclosed in the Santander Bank
Polska S.A. ESG Report for 2022 ("ESG Report").
Description of the subject matter and applicable criteria
The Management Board of the Company prepared the ESG Report. The report contains non-financial
information (quantitative and qualitative), prepared in accordance with the Global Reporting Initiative Standards
published in 2021 and recommendations regarding Task Force on Climate-related Financial Disclosures
(“TCFD”) as well as internal methodologies and guidelines for preparing and reporting information disclosed in
the ESG Report (collectively, the “Reporting Criteria”). The reporting criteria are, in our opinion, appropriate
criteria for our limited assurance conclusion.
We have undertaken a limited assurance engagement in respect of the selected non-financial information in
accordance with the GRI Table and the TCFD Table disclosed in the "Index of Indicators" section of the ESG
Report listed below ('Selected Information'):
●
GRI 2-1 – GRI 2-30: General Disclosures;
●
GRI 205-2 Communication and training about anti-corruption policies and procedures;
●
GRI 205-3 Confirmed incidents of corruption and actions taken;
●
GRI 401-1 New employee hires and employee turnover;
●
GRI 405-1 Diversity of governance bodies and employees;
●
GRI 405-2 Ratio of basic salary and remuneration of women to men;
●
GRI 406-1 Incidents of discrimination and corrective actions taken;
●
GRI 417-2 Incidents of non-compliance concerning product and service information and labeling;
●
GRI 417-3 Incidents of non-compliance concerning marketing communications;
●
GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer
data;
●
GRI 305-1 Direct (Scope 1) GHG emissions;
●
GRI 305-2 Energy indirect (Scope 2) GHG emissions;
●
KE/TCFD Description of the organization’s processes for identifying and assessing climate-related
risks.
Our assurance was with respect to the year ended 31 December 2022 Selected Information only and we have
not performed any procedures with respect to earlier periods or any other elements included in the ESG Report
and, therefore, do not express any conclusion thereon.
The Selected Information should be read and understood in conjunction with the Reporting Criteria, for the
selection and application of which the Company is responsible. The lack of established practices on which to
base the assessment and measurement of non-financial information allows different measurement techniques

to be used and may affect the comparability of non-financial information. In addition, the quantification of
greenhouse gas emissions is subject to inherent uncertainties due to factors such as the emission factors used
in mathematical models to calculate emissions and the inability of these models to accurately characterize the
relationship between different inputs and resulting emissions. Environmental and energy consumption data
used in GHG emissions calculations is subject to inherent limitations due to the nature and methods used to
determine such data. Choosing different but acceptable measurement techniques can result in significantly
different measurements.
The responsibility of the Management Board of the Company
The Management Board of the Company is responsible for:
●
establishing internal methodologies and guidelines for the preparation and reporting of Selected
Information in accordance with the Reporting Criteria;
●
preparation of an ESG Report containing Selected Information developed in accordance with the
Reporting Criteria;
●
designing, implementing and maintaining internal control and accounting systems and processes that
ensure the preparation of Selected Information that is free from material misstatement due to error or
fraud and meets applicable requirements;
●
accuracy, completeness and presentation of Selected Information.
Our responsibility
Our responsibility was to express a limited assurance conclusion on the Selected Information disclosed in the
ESG Report based on the procedures we have performed and the evidence we have obtained.
We conducted our limited assurance engagement in accordance with National Standard on Assurance
Engagements Other than Audit and Review 3000 (Revised) as amended by the International Standard on
Assurance Engagements 3000 (Revised) - Assurance Engagements other than Audits or Reviews of Historical
Financial Information (Revised) (“KSUA 3000 (Z)). These standards require that we comply with ethical
requirements and plan and perform this engagement to obtain limited assurance about whether the Selected
Information complies, in all material respects, with the Reporting Criteria.
The procedures performed in a limited assurance engagement vary in nature and timing from, and are less in
extent than for, a reasonable assurance engagement. Consequently, the level of assurance obtained in a
limited assurance engagement is substantially lower than the assurance that would have been obtained had we
performed a reasonable assurance engagement.
Quality management requirements and professional ethics
We have complied with the provisions of the National Quality Control Standard 1 as amended by the
International Standard on Quality Management (PL) 1 - "Quality management for firms that perform audits or
reviews of financial statements or other assurance or related services engagements" issued by the
International Auditing and Assurance Services Board and adopted by a resolution of the Board of Polish
Agency for Audit Oversight. This standard requires us to design, implement and operate a quality management
system, including policies and procedures for compliance with ethical requirements, professional standards and
applicable laws and regulations.
We have complied with the independence and other ethical requirements of the International Code of Ethics for
Professional Accountants (including International Independence Standards) issued by the International Ethics
Standards Board for Accountants (IESBA Code) and adopted by resolution of the National Chamber of

Statutory Auditors, which is founded on fundamental principles of integrity, objectivity, professional competence
and due care, confidentiality and professional behavior.
Summary of the work performed and the limitations of our procedures
The procedures we planned and performed were intended to obtain limited assurance that the Selected
Information was prepared, in all material respects, in accordance with the applicable requirements and is free
from material misstatement. Given the circumstances of the engagement, in performing the procedures listed
above we:
●
made inquiries of the management and persons responsible for the Selected Information and
preparation of the ESG Report;
●
performed testing whether the calculation formulas for Selected Information (concerning quantitative
information) were applied in accordance with the Reporting Criteria and recalculating of this Selected
Information;
●
performed limited testing on a selective basis to check comparison of Selected Information included in
the ESG Report with the Company's documentation received.
We believe that the evidence we have obtained is sufficient and appropriate for us to express the following
conclusion.
Limited assurance conclusion
Based on the procedures we have performed and the evidence we have obtained, nothing has come to our
attention that causes us to believe that Selected Information disclosed in the ESG Report is not prepared, in all
material respects, in accordance with the Reporting Criteria.
Restriction on distribution and use
This report, including the conclusion, has been prepared by PricewaterhouseCoopers Polska spółka z
ograniczoną odpowiedzialnością Audyt sp.k. solely for the Management Board of Santander Bank Polska S.A.
based on the signed agreement to assist them in reporting on Company’s sustainable development
performance and activities. It may not be used for any other purpose.
Management Board of Santander Bank Polska S.A. is responsible for the publication, including on the
Company's website, of the ESG Report and this attestation report, as well as for the accuracy of the published
information. The scope of our work does not include the assessment of these matters. Accordingly, we are not
responsible for any changes that may have been made to the information which is the subject of our
assessment or for differences, if any, between the information covered by our report and the information
provided on the Company’s website.
In connection with this report, PricewaterhouseCoopers Polska spółka z ograniczoną odpowiedzialnością Audyt
sp.k. does not accept any liability resulting from contractual and non-contractual relationships (including for
negligence) with entities other than Santander Bank Polska S.A. The above does not relieve us of liability
where such release is excluded by law.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
94 
 
List of indicators 
Below are explanations of the designations used in the report. The table refers to where each disclosure is made in accordance with the 
GRI standard. 
GRI table 
 
Indicator symbol 
Name 
Report section 
GRI 2-1 
Organisational details 
à 
Activity profile – page 6 
GRI 2-2 
Entities included in the organization’s sustainability 
reporting 
à 
About the report – page 92 
à 
 
GRI 2-3 
Reporting period, frequency and contact point 
à 
About the report – page 92 
à 
Contact– page 102 
GRI 2-4 
Restatements of information 
à 
Description of the reporting process – page 92 
à 
About Santander Bank Polska – page 6 
GRI 2-5 
External assurance 
à 
Audit assurance – page 93 
GRI 2-6 
Activities, value chain and other business relationships 
à 
Activity profile – page 6 
à 
Sustainable supply chain – page 46  
à 
Green finance – page 49 -50 
GRI 2-7 
Employees 
à 
Employment structure – page 84 
à 
Social performance results – page 84-91 
GRI 2-8 
Workers who are not employees 
à 
Employment structure – page 84 
à 
Social performance results – page 84-91 
GRI 2-9 
Composition and structure of Highest governance body 
à 
Management Board composition – page 25 
à 
Committees – page 27 
à 
Diversity in the workplace – page 61  
GRI 2-10 
Highest governance body structure and composition 
à 
Appointment of the Management Board, 
assessment of activities, knowledge and 
competences of the members – page 26 
à 
Appointment of the Supervisory Board – page 26 
GRI 2-11 
Nomination and selection of the highest governance 
body 
à 
Management Board composition – page 25 
GRI 2-12 
Role of the highest governance body in overseeing the 
management of impacts 
à 
Role of the Management Board and Supervisory 
Board – page 26

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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GRI 2-13 
Delegation of responsibility for managing impacts 
à 
Committees – page 29 
GRI 2-14 
Role of the highest governance body in sustainability 
reporting 
à 
Description of the reporting process – page 92 
GRI 2-15 
Conflict of interest 
à 
Conflicts of interest – page 33 
GRI 2-16 
Communication of critical concerns 
à 
Values and ethics – page 32 
GRI 2-17 
Collective knowledge of the highest governance body  
à 
Appointment of the Management Board, 
assessment of activities, knowledge and 
competences of the members – page 26 
GRI 2-18 
Evaluation of the performance of the highest 
governance body 
à 
Appointment of the Management Board, 
assessment of activities, knowledge and 
competences of the members – page 26 
GRI 2-19 
Remuneration policies 
à 
Management remuneration policies – page 30 
GRI 2-20 
Process to determine remuneration 
à 
Management remuneration policies – page 30 
à 
Employee remuneration policy – page 63 
GRI 2-21 
Annual total compensation ratio 
à 
Management remuneration policies – page 30 
GRI 2-22 
Statement on sustainable development strategy 
à 
Letter from the CEO – page 4-5 
GRI 2-23 
Policy commitments 
à 
Bank’s strategy and business model – page 8 
à 
Corporate governance strategies and policies – page 
23 
à 
Sustainable supply chain – page 46 
à 
Environment and climate strategies and policies – 
page 47 
à 
Portfolio alignment with Net Zero 2050 goals – 
page 49 
à 
Human rights policy – page 45 
GRI 2-24 
Embedding policy commitments 
à 
Bank’s strategy and business model – page 8  
à 
Corporate governance strategies and policies – page 
23 
à 
Values and ethics – page 32 
à 
Sustainable supply chain – page 46 
à 
Environment and climate strategies and policies – 
page 47 
à 
Human rights policy – page 45 
GRI 2-25 
Processes to remediate negative impacts 
à 
Selection of topics material for the bank – page 17 
à 
Values and ethics – page 32 
à 
Complaints – page 68 
GRI 2-26 
Mechanisms for seeking advice and raising concerns 
à 
Values and ethics – page 32 
GRI 2-27 
Compliance with laws and regulations 
à 
Meeting regulatory ESG requirements – page 44 
à 
Transparency – page 69 
GRI 2-28 
Membership of associations 
à 
Partnerships and engagement for sustainable 
development – page 15 
GRI 2-29 
Approach to stakeholder engagement 
à 
Our stakeholders – page 14 
GRI 2-30 
Collective bargaining agreements 
à 
Employment structure – page 61

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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GRI 3-1 
Process to determine material topics 
à 
Selection of material topics for the bank  
– page 17 
GRI 3-2 
List of material topics 
à 
Selection of material topics for the bank  
– page 17 
GRI 3-3 
Management of material topics (identified as material 
in the materiality matrix) 
à 
Role of Management Board and Supervisory Board 
Transparency – page 26 
à 
Values and ethics – page 32 
à 
Security of services, transactions and customer data 
– page 35 
à 
Integrating ESG into the organization’s risk 
management system – page 36 
à 
Meeting regulatory ESG requirements – page 44 
à 
Organisational and business resilience – page 45 
à 
Positive customer experience – page 58 
à 
Inclusive and sustainable banking – page 59 
à 
Customer-centricity – page 67 
GRI 201-1 
Direct value generated and distributed 
à 
Performance results – page 11 
GRI 202-1 
Ratios of standard entry level wage by gender 
compared to local minimum wage 
à 
Diversity in the workplace – page 61 
GRI 203-2 
Material indirect economic impact 
à 
Relations with the society – page 71 
GRI 205-2 
Communication and training on anti-corruption policies 
and procedures (indicator reported partially) 
à 
Anti-corruption – page 34 
GRI 205-3 
Confirmed cases of corruption and actions taken in 
response to them 
à 
Anti-corruption – page 34 
GRI 301-1 
Materials used by weight or volume  
à 
Other environmental indicators – page 53 
GRI 302-1 
Energy consumption within the organization 
à 
Other environmental indicators – page 53 
GRI 303-1 
Water consumption as a common resource 
à 
Other environmental indicators – page 53 
GRI 305-1 
Total direct greenhouse gas emissions  
à 
Greenhouse gas emissions – page 51 
GRI 305-2 
Total indirect greenhouse gas emissions by weight  
à 
Greenhouse gas emissions – page 51 
GRI 305-3 
Other indirect greenhouse gas emissions 
à 
Greenhouse gas emissions – page 51 
GRI 308-1 
Percentage of new suppliers assessed according to 
environmental criteria 
à 
Sustainable supply chain – page 46 
GRI 401-1 
Total number and percentage of new employees and 
total number of employees who left the organization 
during the reporting period 
à 
Employment structure – page 61 
GRI 401-2 
Additional benefits (perks) provided to full-time 
employees 
à 
Benefits – page 65 
GRI 403-2 
Hazard identification, risk assessment and incident 
investigation 
à 
Occupational health and safety – page 66 
GR 403-5 
Occupational health and safety training 
à 
Occupational health and safety – page 66 
GRI 403-6 
Health promotion 
à 
Occupational health and safety – page 66 
GRI 403-9 
Type and rate of work-related injuries 
à 
Occupational health and safety – page 66

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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GRI 404-1 
Number of training days per year per employee by 
employment structure 
à 
Training and development – page 64 
GRI 404-2 
Management skills development and lifelong learning 
programmes 
à 
Training and development – page 64 
à 
 
GRI 404-3 
Percentage of employees subject to regular 
performance evaluation and career development 
reviews, by gender and employment category 
à 
Training and development – page 64 
GRI 405-1  
Diversity of supervisory bodies and staff 
à 
Diversity in the workplace – page 61 
GRI 405-2 
Ratio of male to female base salary by position held 
à 
Diversity in the workplace – page 61 
GRI 406-1 
Total number of discrimination cases 
à 
Transparency – page 69 
GRI 414-1 
Percentage of new suppliers assessed against social 
criteria 
à 
Sustainable supply chain – page 46 
GRI 415-1 
Total value of financial and in-kind donations to 
political parties, politicians and similar parties 
à 
Transparency – page 69 
GRI 417-2 
Total number of incidents of non-compliance with 
regulations and/or voluntary codes concerning product 
and service information and labelling 
à 
Transparency – page 69 
GRI 417-3 
Total number of incidents of non-compliance with 
regulations and/or voluntary codes concerning 
marketing communications 
à 
Transparency – page 69 
GRI 418-1 
Total number of justified complaints regarding 
breaches of customer privacy and data loss 
à 
Transparency – page 69 
FS 14 (GRI Sector 
Supplement) 
Actions taken to ensure access to financial services for 
people from disadvantaged groups 
à 
Inclusive and sustainable banking – page 59

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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TCFD table 
 
Aiming at compliance with the recommendations of the Financial Stability Board’s Task Force on Climate-related Financial Disclosures 
(TCFD), in our ESG report for 2021 we included, for the first time, the related TCFD report as a separate part of the publication. This year, 
we continue our disclosures of climate-change related information by integrating it into the report. Such an approach offers presentation 
of the information in a relevant context and minimises duplication. Below find the information where to find specific disclosures in the 
report for ease of reference: 
RECOMMENDED DISCLOSURES 
Report section 
Disclose the organisation's management policies on climate-related risks and opportunities. 
Describe the management board's oversight of climate-related risks and 
opportunities. 
à 
Role of Management Board and 
Supervisory Board – page 26 
Describe the role of management in assessing and managing climate-related risks 
and opportunities. 
à 
Role of Management Board and 
Supervisory Board – page 26 
Disclose the actual and potential impact of climate-related risks and opportunities on the organisation's operations, strategy and 
financial planning, if such information is relevant. 
Describe the climate-related risks and opportunities that the organisation has 
identified in the short, medium and long term. 
à 
Climate risks – page 41 and Climate 
opportunities – page 44 
Describe the impact of climate-related risks and opportunities on the organisation's 
operations, strategy and financial planning. 
à 
Management of social, environmental and 
climate-change risk in sensitive sectors – 
page 37 
Describe the resilience of the organisation's strategy, taking into account different 
climate-related scenarios, including a 2°C or lower scenario. 
à 
Climate risks – page 41 
Disclose how the organisation identifies, assesses and manages climate-related risks 
Describe the organisation's processes for identifying and assessing climate-related 
risks. 
 
à 
Climate risks – page 41, Management of 
social, environmental and climate-change 
risk in sensitive sectors – page 37 
Describe the organisation's processes for managing climate-related risks. 
 
à 
Integrating ESG into the organization’s risk 
management system – page 36 
Describe how the processes for identifying, assessing and managing climate-related 
risks are integrated into the overall risk management of the organisation. 
à 
Integrating ESG into the organization’s risk 
management system – page 36 
Disclose the measures and targets used to assess and manage relevant climate-related risks and opportunities, if such 
information is relevant. 
Disclose the indicators used by the organisation to assess climate-related risks and 
opportunities in line with the risk management strategy and process. 
à 
Greenhouse gas emissions – page 51 
The extent of greenhouse gas emissions and the associated risks must be disclosed. 
à 
Greenhouse gas emissions – page 51 
Describe the objectives used by the organisation to manage climate-related risks and 
opportunities and performance against the objectives. 
à 
Bank’s strategy and business model page 8 
We do not have transition plans at present.

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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List of indicators according to the Guidelines for ESG 
Reporting. Instruction for WSE listed companies 
 
 
 
 
Report section 
E-P1 
Greenhouse gas emissions 
à 
Greenhouse gas emissions – page 51 
E-P2 
Energy consumption 
à 
Other environmental indicators – page 53 
E-P3 
Climate-related risks and benefits 
à 
Climate risks – page 41-46 
à 
Climate chances – page 47 
E-S3 
Water consumption 
à 
Other environmental indicators as a descriptive measure – page 53 
E-S5 
Impact on biodiversity 
à 
Santander Bank Polska S.A.'s operations have a negligible impact on 
biodiversity. Our Responsible Banking Strategy – Responsible 
Banking identifies other environmental impact issues as priorities. 
E-S6 
Pollution and waste 
à 
Other environmental indicators – page 53 
S-P1 
Diversity in supervisory bodies 
à 
Diversity in the workplace – page 61 
S-P2 
Equal pay index 
à 
Diversity in the workplace – page 61 
S-P3 
Staff turnover 
à 
Employment structure – page 61 
S-P4 
Freedom of association and collective bargaining 
à 
Employment structure – page 61 
S-S1 
Occupational health and safety 
à 
Occupational health and safety – page 66 
S-P5 
Human rights policy 
à 
Human rights policy – page 45 
S-P6 
Human rights due diligence procedures 
à 
Human rights policy – page 45 
G-P1 
Structure of management bodies 
à 
Description of the management structure – page 25 
G-P2 
Code of ethics 
à 
Values and ethics – page 32 – 33 
G-P3 
Anti-corruption policy 
à 
Anti-corruption – page 34 
G-P4 
Whistleblowing mechanism 
à 
Values and ethics – page 32-33 
G-S1 
Data protection policy 
à 
Security of services, transactions and customer data – page 35

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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List of Santander’s custom indicators 
Indicator name 
Report section 
Number of the bank's access points in Poland, including branches broken down by 
outlets operated directly by the bank and partner outlets 
à 
Performance results – page 11 
Scale of corporate volunteering 
à 
Corporate volunteering – page 75 
Number of beneficiaries of corporate volunteering activities / year 
à 
Corporate volunteering – page 75 
Total amount allocated to community engagement activities  
à 
Major grant projects of the Foundation – 
page 74 
Number of customers using mobile and online banking 
à 
Security of services, transactions and 
customer data – page 35 
Number of interactions in remote channels 
à 
Security of services, transactions and 
customer data – page 35 
Main eco-friendly products and services offered to customers, including offerings 
that influence climate change solutions 
à 
Green finance – page 49 
Main actions to increase customer satisfaction 
à 
Customer-centricity – page 67 
Results of customer satisfaction measurement 
à 
Positive customer experience (NPS) – page 
58 
Information about key products, including new products introduced during the 
reporting period 
à 
Bank’s strategy and business model – page 8 
à 
New technologies and innovation – page 70 
Products and initiatives for small and medium-sized enterprises (SMEs) 
à 
New technologies and innovation – page 70 
Number of bank branches with Barrier-Free Service certification 
à 
Inclusive and sustainable banking – page 59 
Number of beneficiaries of projects and social initiatives in the field of education 
initiated and/or supported in a given year by the bank and/or the bank's Foundation 
à 
Relations with the society – page 71 
List of key activities and initiatives carried out in the bank during the year to increase 
employees' knowledge of the bank's ethics and culture 
à 
Values and ethics – page 32 
Description of policies, procedures and results of climate risk exposure testing 
à 
Climate risks – page 41-44 
Actions implemented to ensure cybersecurity 
à 
Security of services, transactions and 
customer data – page 35 
Description of the bank's approach to integrating the requirements of the ESG 
regulations into its business strategy 
à 
Meeting regulatory ESG requirements – 
page 44

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Glossary 
Agile – Agile ways of work are based on interdisciplinary teams which are close to the customer and can quickly implement new 
solutions 
OHS – Occupational Health and Safety 
EBA – European Banking Authority 
EPG – Equal Pay Gap, adjusted indicator of pay gap between men and women 
ESG – Environmental, Social and Governance. ESG means non-financial rating factors for companies and organisations: environmental 
(E), social (S) and governance (G). 
GRI – Global Reporting Initiative 
GPG – Gender Pay Gap, unadjusted indicator of pay gap between men and women 
EC – European Commission (UE) 
UN – United Nations Organization 
TCFD – Task Force on Climate-related Financial Disclosures appointed by the G20 Financial Stability Board. 
UNEP FI – United Nations Environment Programme Finance Initiative  
RES - Renewable Energy Sources 
C/I – Cost-to-Income Ratio 
TCR – Total Capital Ratio 
CoR – Cost of Credit Risk 
NPS – Net Promoter Score. Measure of customer loyalty and satisfaction

ESG Report 2022 Santander Bank Polska S.A. 
 
 
 
 
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Contact 
[GRI 2-3] 
We are interested in your feedback on our report and the scope of information you would like to see in its next edition. Please contact us 
to share your suggestions: 
Joanna Maras 
Senior Sustainability and ESG Specialist, Santander Bank Polska 
e-mail: joanna.maras@santander.pl 
Michał Wróblewski 
Senior Sustainability Communication and ESG Specialist, Santander Bank Polska 
email: michal.wroblewski@santander.pl 
Our registered office address: 
Santander Bank Polska S.A. 
al. Jana Pawła II 17 
00-854 Warsaw 
www.santander.pl 
www.esg.santander.pl 
 
 
 
 
 
ESG 2022 Report Santander Bank Polska S.A. was signed with an electronic qualified signature by: 
 
Date 
Name 
Function 
Signature 
 
Michał Gajewski 
President