Sustainability Report
2022

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Mercurio GP Srl

UnipolSai Assicurazioni 
Sustainability Report 
2022

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
2 
2016 
 
 
 
 
 
KEY INDICATORS 
4 
METHODOLOGICAL NOTE 
5 
Overall summary of the Reports 
5 
Reporting scope 
5 
Document structure 
5 
Data processing procedure and methods 
5 
IDENTITY AND STRATEGY 
6 
The Group's identity 
6 
“Opening New Ways”: 2022-2024 strategies 
7 
The Unipol Group’s climate strategy 
10 
Impact of the 2019-2021 strategies on the country 
12 
Stakeholder engagement tools and processes 
13 
Impact and financial materiality topics 
15 
Our Sustainability Process 
19 
Managing reputation 
20 
GOVERNANCE 
21 
The Corporate Governance system 
21 
Sustainability governance 
23 
Director continuing education and training 
24 
Relations with Shareholders 
25 
Relations with investors and analysts 
26 
The internal control and risk management system 
28 
Monitoring of emerging risks 
29 
Monitoring of environmental, social and corporate 
governance risks and impacts 
29 
Integrity in doing business 
35 
The Organisation and Management Model, pursuant to 
Italian Legislative Decree 231/2001 
35 
Anti-corruption 
36 
Anti-money laundering and anti-terrorism measures 
37 
Responsible data management 
38 
Protection of fair competition 
39 
Sanctions 
40 
Tax strategy and tax management methods 
40 
Relations with institutional stakeholders and 
representation of interests 
41 
Contribution to regulatory processes - UnipolSai's 
position 
42 
Human Rights 
44 
Remuneration policies 
47 
FINANCIAL PERFORMANCE 
50 
Profitability of the UnipolSai Group's activities 
50 
UNIPOLSAI AND PROTECTION 
53 
Customers 
53 
Integration of ESG factors into insurance activities 
54 
Sustainable Development solutions 
57 
Financial inclusion 
62 
The impacts of climate change on the insurance business
 
64 
Disclosure on the European Taxonomy of environmentally 
sustainable economic activities – KPI relating to 
underwriting activities 
66 
Technology to support protection 
67 
Customer relations 
69 
Satisfaction monitoring 
72 
Anti-fraud measures 
73 
Complaint management 
74 
The Distribution Network 
76 
Geographical presence of the distribution network 
76 
Relations with the Network 
77 
UNIPOLSAI AND INVESTMENTS 
80 
Investment policies 
80 
The impact on the climate of the investment portfolio 84 
The investment choices for the SDGs and combating 
climate change 
86 
Disclosure on the European Taxonomy of environmentally 
sustainable economic activities – KPIs relating to 
investments 
88 
Real estate portfolio 
91 
The non-insurance diversified companies 
92 
UNIPOLSAI AND EMPLOYMENT 
93 
Employees 
93 
Evolution of forms of communication and collaboration 95 
Training, development and enhancement of employees 96 
Promotion of equal opportunities 
98 
Employees' health and safety 
101 
The welfare system 
103 
CONTENTS

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
3 
 
Sustainable mobility 
104 
Industrial relations 
105 
UNIPOLSAI AND SOCIETY 
106 
Suppliers 
106 
Supply chain management 
107 
Community 
112 
Monitoring environmental impacts 
117 
Direct impacts 
118 
Indirect impacts 
121 
Protection and restoration of biodiversity 
123 
Appendix - UnipolSai in numbers 
125

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
4 
KEY INDICATORS  
  
    
UnipolSai Group
Area 
Indicator 
2022 
2021 
Governance 
 
Percentage of independent members of the Board of Directors pursuant to the Consolidated 
Law on Finance and the Corporate Governance Code 
67%
61%
  
 
Percentage of women on the Board of Directors 
40%
34%
Financial performance 
 
Direct insurance premiums (€m) 
13,645
13,329
  
 
Non-Life premiums (€m) 
8,304
7,943
  
 
Life premiums (€m) 
5,341
5,386
  
 
Loss ratio - net of reinsurance 
65.2%
67.1%
  
 
Combined ratio - net of reinsurance (*) 
93.8%
95.0%
  
 
Consolidated net profit (€m) 
651
723
  
 
Value of real estate assets (€bn) 
4.2
3.8
Customer protection 
 
Number of insurance customers (m) 
16.8
15.5
  
 
Number of customers - individuals (m) 
15.8
14.6
  
 
Number of customers - legal entities (m) 
1.0
0.9
  
 
MV TPL claims settlement rate 
76.7%
77.2%
  
 
Amount of products with social and environmental value (€m) 
3,700
2,712
  
 
Customer Satisfaction Index (CSI) MV sector UnipolSai vs market standard 
83.8 (UnipolSai) 
vs 79.2 (market)
83.5 (UnipolSai) 
vs 78.6 (market)
  
 
Percentage of claims channelled with direct repair services (UnipolService)  
42.3%
37.9%
  
 
IVASS sanctions paid on total Non-Life premiums UnipolSai Assicurazioni S.p.A. 
0.0154%
0.0039%
Distribution network 
 
Number of agencies 
2,361
2,442
  
 
Number of sub-agencies 
5,338
5,392
  
 
Number of bancassurance branches 
5,401
5,312
  
 
Number of primary network agency partners 
29,486
30,171
  
 
Investments of Unipol Gruppo in Academy for network training (€m)  
1.9
1.6
  
 
Hours of training provided by Academy to the agency network in Italy 
757,512
905,941
Investments 
 
Total equity and debt instruments monitored according to ESG criteria defined in the 
Guidelines (€bn) 
42.3
51.4
  
 
Percentage of assets deemed sustainable following monitoring 
97.7%
98.6%
  
 
Total thematic and impact investments (€m)  
1,159.6
862.2
Employment 
 
Total number of employees  
12,315
11,881
  
 
Permanent employees 
95.7%
96.0%
  
 
Female employees 
54%
54%
  
 
Percentage of female employees in positions of responsibility 
28.1%
27.5%
Suppliers 
 
Total number of suppliers 
8,100
9,200
  
 
Incidence of expenditure on registered suppliers  
57%
55.5%
  
 
Percentage of value provided to Italian suppliers 
96%
97%
Community 
 
Total value of contributions to the community (€m) 
10.3
10.2
  
 
Community contributions as a percentage of pre-tax profit 
1.3%
1.1%
Environment 
 
CO2 emissions - Scope 1 (tonnes) from Property  
9,013
7,564
  
 
CO2 emissions - Scope 2 (tonnes) - location based approach 
CO2 emissions - Scope 2 (tonnes) - market based approach 
28,530
5,688
26,271
7,345
 
 
CO2 emissions per employee (tonnes) - location based approach 
3.17
2.98
For further data, please refer to the "Appendix - UnipolSai in numbers".

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
5 
 
METHODOLOGICAL NOTE 
Overall summary of the Reports  
The Sustainability Report transparently describes the role and responsibilities of the UnipolSai Group to all of its stakeholders by 
measuring the results obtained in relation to the commitments made with regard to the material topics.  
The Sustainability Report is complemented by the other Unipol Group documents which offer a snapshot of financial and integrated 
market performance with assessments of risks and opportunities that will influence the medium- and long-term development of 
the business: the Integrated Report provides an overview that brings together all the information contained in the traditional 
consolidated financial statements and the environmental, social and governance performance records; the Report "Unipol and 
climate change: reporting climate-related information" contains climate-related information and data (financial and non-financial), 
with reference to the recommendations issued by the Task Force on Climate-related Financial Disclosures. Since Unipol has signed 
on to the Principles for Sustainable Insurance (PSI), the “UnipolSai and protection” section includes the Group’s results and progress 
with respect to the six principles. 
The methodological references for drafting the 2022 Report are the “Sustainability Reporting Standards” issued by the Global 
Reporting Initiative (GRI) in 2016, with subsequent amendments (including adoption of the GRI Universal Standards 2021), as well 
as the "Financial Services Sector Supplements", using the “GRI-Referenced” approach. Information is also provided on the risks and 
opportunities linked to climate change consistent with the Recommendations published in June 2017 by the Task Force on Climate-
related Financial Disclosures (TCFD), which the parent company Unipol adopted in 2020 (in this regard, the TCFD Report is 
published annually at Unipol Gruppo level). 
The data presented refer to the year 2022 and, when possible and significant, are compared with the previous year to favour an 
understanding of performance trends over time. No restatements have been made with respect to data published in previous years, 
unless specified otherwise. 
Reporting scope 
The UnipolSai Group Sustainability Report is drawn up every year in keeping with a time schedule aligned with that of the 
Consolidated Financial Statements. This reporting period is 1 January to 31 December 2022. In addition, certain information has 
been added concerning events after the reporting date, where significant and available.  
The reporting scope covers 100% of the scope of the Consolidated Financial Statements of the UnipolSai Group at 
31 December 2022, thus allowing for an understanding of the Group’s activities, trends, results and the impact generated.  
For certain data, it was deemed that the scope of Companies operating in Italy or those in the core financial-insurance sector was 
most significant.  
All scope exceptions are appropriately described in the relative sections of the document. Such exceptions are insignificant in 
terms of understanding the performance, results and impact of the Group's activities. In some cases, in relation to specific, limited 
fields and for reasons associated with information availability and Financial Statements reporting dates, the figures shown are the 
result of estimates adopted on the basis of values recorded in previous years. 
Document structure 
The Sustainability Report begins with a description of the Group’s identity, the strategies defined for the 2022–2024 three-year 
period through the “Opening New Ways” Strategic Plan and the material reporting topics. The "Governance" chapter contains the 
fundamental aspects of corporate governance and of the systems for monitoring and supervising "ESG" (Environmental, Social and 
Governance) factors. Performance is reported considering the various “roles” played by the UnipolSai Group with respect to its 
stakeholders in the performance of business activities. 
Further quantitative information, representing the GRI indicators reported by the Group, is presented in the Appendix "UnipolSai 
in Numbers" for quick reference by interested stakeholders. The Sustainability Report is also available on the websites 
www.unipol.it and www.unipolsai.com.  
Data processing procedure and methods 
The data collection and drafting of the document is coordinated by the Sustainability Function and involves all corporate 
Departments and Group Companies, with the support of an inter-functional working group that has been constantly involved for 
years now. 
The data necessary for compiling the performance indicators and drafting the document is collected through a dedicated 
information system which makes it possible to guarantee the robustness and full traceability of the data collection and 
consolidation process; over 200 people (area contact points, data sources and approvers), from all the Group’s corporate 
Departments, were involved through the system, each according to their role and competencies.  
The non-financial data reporting process is formalised in specific Operating Rules and Internal Provisions, which govern the 
process, activities, roles and responsibilities of the Group structures and bodies involved in the preparation, approval and 
publication of the document. 
The content of the Report is supplemented throughout the year with additional information published in the “Sustainability” section 
of the website www.unipol.it.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
6 
IDENTITY AND STRATEGY 
 
The Group's identity  
The UnipolSai Group includes Companies operating in a number of business areas.  
UnipolSai has a predominant position in the Italian insurance market and is capable of offering customised and innovative solutions 
to everyday needs and the long-term plans of households and companies alike, thanks to its proximity to the customer and its 
widespread professional agency network. UnipolSai Assicurazioni, parent company of the UnipolSai Group, is a subsidiary of 
Unipol Gruppo S.p.A. and, like the latter, is listed on the MTA market of the Italian Stock Exchange.  
The investees operate in the following business activities: 
Insurance 
The Group offers the market the entire range of risk cover solutions: in mobility (vehicles, sportscraft and travel), for the home and 
condominiums, for work (products dedicated to businesses, traders, professionals and legal protection), for personal protection 
(particularly accident and health protection policies), and for investments and welfare. UnipolSai Assicurazioni SpA is the main 
Insurance Company, supported by specialist companies: UniSalute, specialising in the Healthcare segment; Linear, a company 
specialising in direct sales, online and via call centres, of MV products; SIAT, operating in the Transport business, with corporate 
customers primarily reached through brokers. 
Outside Italy, the Group operates in Serbia, through the subsidiary DDOR Novi Sad and the dedicated captive reinsurance company 
Ddor Re, and in Ireland with UnipolRe, a professional reinsurance company which provides reinsurance cover to small and medium-
sized insurance companies based in Europe. 
Bancassurance 
The Group is active in the bancassurance channel through agreements with the BPER Banca Group and Banca Popolare di Sondrio 
for the distribution of Arca Assicurazioni and Arca Vita products, and with Banca Intermobiliare for the sale of BIM Vita products. 
The marketing agreement for Fire and Credit Protection products in the Non-Life business and healthcare coverage products active 
with Unicredit Group, through Incontra Assicurazioni, is instead due to expire in 2023, without prejudice to any extensions 
connected to obtaining the authorisation from the competent authorities, with the disposal of the equity investment held in the 
company through exercise of the put option envisaged in existing shareholders' agreements. 
Real Estate and Other Businesses  
The Group is one of the leading real estate operators in Italy in terms of assets and is also active in the following sectors: 
• 
hotel sector through UNA Group, which manages 50 facilities (hotels, residences and resorts through leases, franchises 
and management) in some of the main cities and most renowned tourist destinations in Italy; 
• 
agricultural sector through Tenute del Cerro, owner of around 5,000 hectares of land in Tuscany and Umbria, of which 300 
hectares of vineyards among the most sought-after for high quality wine production; 
• 
healthcare sector with the Villa Donatello and Centro Florence nursing homes and the Dyadea multi-specialist centres, 
further strengthened during the year through the acquisitions described in more detail below;  
• 
port facilities through Marina di Loano, centrally located in western Liguria and able to moor over 1,000 craft with lengths 
from 6 to 77 metres. 
Through UnipolSai Investimenti SGR, the UnipolSai Group manages real estate investment funds. 
Mobility, Welfare and Property ecosystems  
Unipol is a point of reference in Mobility, Welfare and Property ecosystems, offering customers integrated skills and solutions: 
• 
Mobility: the Group is a full partner for the entire mobility lifecycle, particularly with regard to management of the vehicle 
repair process with UnipolService and glass repairs through UnipolGlass, response to assistance requests with Unipol 
Assistance, resale of used cars (Cambiomarcia and TenutaBene), marketing of e-bikes (Cambiobike), the Long-Term 
Rental market with UnipolRental, the electronic toll sector and the offer of mobile payments with UnipolMove, a 
UnipolTech brand that is telematics provider of UnipolSai and other Group companies. 
• 
Welfare: the Group has developed new company welfare solutions through acquisition of the digital company Tantosvago 
and has strengthened its presence in the flexible benefits market thanks to the establishment of a new welfare provider, 
Welbee. Additional telemedicine, prevention and access to primary care services were also activated through the DaVinci 
HealthCare digital healthcare platform. Lastly, note the enhancement of Dyadea, through acquisition of the Anton Maria 
Valsalva and Gratia et Salus healthcare facilities.  
• 
Property: the Group provides services relating to homes and condominiums, in particular through the development of a 
craftsmen network to ensure service quality, consumer experience and savings on insured services (UnipolHome) and 
through a network of franchise administrators for the provision of services to administrators and owners (UniCasa). 
Leithà is the company specifically dedicated to innovation. 
UnipolPay is an e-money institution (IMEL) authorised to provide electronic payment and e-money services in Italy. 
Unipolis is the business foundation of the Unipol Group, and one of the most important tools for implementing social responsibility 
initiatives, within the framework of the more comprehensive sustainability strategy.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
7 
 
“Opening New Ways”: 2022-2024 strategies 
In May 2022, the “Opening New Ways” 2022-2024 Strategic Plan was presented, which aims to expand the positioning of the Unipol 
Group by continuing to open new ways in the Mobility, Welfare and Property ecosystems and in Bancassurance, also contributing 
to achievement of the sustainable development goals of the UN 2030 Agenda.  
The Unipol Group has always enacted strategies aimed at creating value for all of its stakeholders based on the following distinctive 
assets: 
• 
Brand equity and high reputation as key elements to building customer loyalty; 
• 
Large customer base with a high level of engagement; 
• 
Integrated data and analytics along the entire insurance value chain and in support of Beyond Insurance initiatives; 
• 
Integrated and distinctive Motor Model, a key element of market leadership in MV TPL; 
• 
Integrated Health Model as a key element for further development of the Group’s leadership; 
• 
Central nature of the Agency Network in the development of Group strategies; 
• 
Banking networks with high growth potential in terms of insurance penetration of their customer base. 
 
By leveraging the distinctive assets, the Strategic Plan is broken down across five strategic areas: 
1) 
"Data Driven Omnichannel Insurance", to consolidate the Group’s technical and distribution excellence through 
increasingly intensive use of Data and Analytics and develop a new platform for the insurance offering aimed at natural 
persons, strengthening the effectiveness of the first national agency network and completing the omnichannel evolution 
of the distribution model;  
2) 
"Health and Life-Cycle Focus", with a view to strengthening leadership in Healthcare by leveraging the UniSalute centre 
of excellence supporting all of the Group’s Distribution Networks and offering Life products from a Life-Cycle 
perspective and with the optimisation of capital absorption; 
3) 
"Bancassurance Boosting", to strengthen the bancassurance business model, drawing on the Group’s distinctive 
capabilities for the benefit of its various banking partners; 
4) 
"Beyond Insurance Enrichment", to accelerate the evolution of the Group's offer by further extending the Mobility 
ecosystem and reinforcing the Welfare and Property ecosystems; 
5) 
“Tech & People Evolution”, to guide the digital evolution of the operating model through the intensive use of new 
technologies, data, automation and the evolution of the organisation. 
 
 
Beyond Insurance 
Enrichment 
Tech & People 
Evolution 
Data Driven 
Omnichannel 
Insurance 
2024 
Customer  
Base
Agency 
Network 
Banking  
Networks 
Health 
Model 
Data & 
Analytics
Brand & 
Reputation  
Health  
and Life-Cycle 
Focus 
Bancassurance 
Boosting 
2022 
STRATEGIC 
AREAS 
ASSET
PROPERTY 
ECOSYSTEM 
WELFARE 
ECOSYSTEM 
MOBILITY 
ECOSYSTEM 
Leader in 
ecosystems 
Motor 
Model 
2030 
ESG 
ESG

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
8 
Based on the conviction that the opportunities and well-being of customers and the people who interact with Unipol every day are 
necessary conditions for market development capacity and for the sustainable success of the Group, in relation to each of the 
strategic areas the Plan identifies and integrates ESG objectives, i.e. lines of action that, starting from opportunities linked to 
social, environmental and governance aspects, aim to generate positive impacts for stakeholders and society as well and contribute 
to sustainable development.  
For each of the three ecosystems, a summary of the initiatives envisaged in the new Strategic Plan and some of the main results 
achieved during the first year of the plan, both from an insurance and Beyond Insurance point of view, is presented below. 
 
The Mobility ecosystem in the MV insurance sector envisages, over the three years of the plan, the development of pricing and 
underwriting algorithms based on both internal and external data, to ensure the evolution of retention, conversion and profitability 
models; the implementation of initiatives for offsetting CO2 emissions corresponding to the kilometres travelled by the vehicle; the 
development of the producer and vendor channel and of long-term rental; evolution of the settlement model for the management 
of injuries, performance of the settlement networks and full use of the direct and affiliated network for direct repairs. Also 
envisaged is the spread of telematics solutions based on low-cost apps and an increasing incentive to reduce emissions through 
telematics support, developing an approach to sustainable motor insurance and promoting conduct useful in supporting the goals 
of the Paris Agreement. 
As regards Mobility, the Group will be a full partner, consolidating its positioning throughout the mobility life cycle, in particular 
through UnipolRental, the largest all-Italian player in the Long-Term Rental market, and UnipolMove, the first alternative in the 
electronic toll sector, which will make it possible to evolve the Group's mobile payments offer. 
In the first year of the Plan, numerous initiatives were launched and developed in the Mobility ecosystem. These include: 
• 
Experimentation of a circular process in repairs provided as compensation in kind; 
• 
Evolution of algorithms in the MV TPL area with improved retention, conversion and profitability; 
• 
Evolution of pricing/underwriting models in the CVT area; 
• 
Launch of UnipolMove and further improvement of the business performance of UnipolRental. 
In the three-year period of the Plan, the Welfare ecosystem aims to strengthen its leadership in the Health area through innovation 
in the supply and distribution models, as well as to offer Life products from a Life-Cycle perspective, optimising capital absorption 
and with dedicated service models for customer groups. The actions in the healthcare segment include the development of the 
supplementary Health insurance offer for subscribers to the Funds and the strengthening of chronic disease management 
programmes, as well as prevention activities. In the Life business, among other things, the offer and distribution capacity will be 
strengthened in the protection area, a focus on recurring annual premiums and supplementary pensions in the savings area and on 
capital light products in the investment area, with an increase in products where ESG factors play a fundamental role.  
In the Welfare Beyond Insurance area, the development of a network of proprietary healthcare facilities is envisaged, in order to 
maximise synergies with insurance services, the offer of digital health services including telemedicine, the offer of home care 
services such as nursing, physiotherapy and social care, a new flexible benefits platform optimised for SMEs and large corporates 
thanks to innovative services. This approach, from an ESG perspective, increases the possibility of accessing health protection 
opportunities and facilitates prevention. 
The initiatives launched and developed in the Welfare ecosystem in 2022 include: 
• 
Activation of the UniSalute offer on all Group distribution networks (Agents and Bancassurance); 
• 
Launch of the Life-Cycle offer on specific targets; 
• 
Launch of new individual health plans through UniSalute, which can be purchased online; 
• 
Signing of the agreement for acquisition of the Sant'Agostino medical centres, with 34 facilities mainly in Lombardy and 
with the collaboration of 1,300 doctors; 
• 
Acquisition of 75% of Tantosvago (digital company in the corporate welfare sector) and establishment of the company 
Welbee (new welfare provider) to strengthen the Group's presence in the flexible benefits market. 
Lastly, in the insurance sector, the Property ecosystem envisages widespread and advanced use of Data and Analytics over the 
three-year period of the Plan to consolidate the Group's technical and distribution excellence. In particular, development of the 
insurance offer is envisaged to seize the opportunities offered by the NRRP, the development of pricing and underwriting 
algorithms, as well as the use of direct repairs in the Property ecosystem. The Group's commitment to developing projects, 
products and services to support the resilience of SMEs and agricultural businesses to climate change will also continue. 
In the Property Beyond Insurance area, the Group aims to become a reference player in services relating to homes and 
condominiums, also ensuring synergies for the Group itself. UnipolHome will develop a Craftsmen Network to guarantee service 
quality and savings for customers, with a particular focus on the transparency and fairness of their actions, and the management of 
a network of franchise administrators to provide services to administrators and owners. The role of Unipol in the creation and 
management of networks is also oriented towards ensuring fair business practices, in particular in critical supply chains from the 
point of view of potential ESG impacts. 
In the Property area, the main initiatives launched and developed in the first year of the Plan were: 
• 
Efficiency improvements in Non-Life Non-MV portfolio management; 
• 
Establishment of UnipolHome (provider of services relating to homes and condominiums);

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
9 
 
• 
Start of development of the Craftsmen Network at national level and acquisition of Unicasa (a reference player in the 
management of condominium administration under franchise). 
From a distribution point of view, in the Opening New Ways Plan, the central role of the agency network in the Group’s strategy was 
confirmed, with the aim of enhancing its effectiveness and completing its omnichannel evolution, through the consolidation of 
territorial coverage, mass generation of new opportunities through digital channels, the sophistication of commercial proposals 
using data-based algorithms and strengthening of the specialist sales force.  
The 2022-2024 Plan also strengthens the bancassurance business model, enhancing the distinctive capabilities of the Group in 
synergy with banking partners through, among other things, development of the Non-Life and Life protection segment, both 
independently and associated with banking products, and the use of customer segmentation models, based on the analysis of data 
and needs, to provide a personalised and effective commercial offer. This approach aims, among others, to increase the 
opportunities to propose targeted products, helping to reduce underinsurance. 
During the first year of the Strategic Plan, note the renewal of the partnership agreement in the bancassurance area with BPER 
Banca and Banca Popolare di Sondrio, as well as strengthening of the distribution model with the inclusion by BPER Banca of over 
200 insurance specialists. 
In order to accelerate the business strategy, simplify processes and increase productivity, the 2022-2024 Opening New Ways Plan 
also aims to invest in technology and people; in 2022, a Solidarity Fund was allocated to support more than 800 departures during 
the Strategic Plan and around €150m in investments were made in the Tech area to develop new platforms and digitalisation. 
 
Through the strategies defined, with the 2022-2024 Plan the Unipol Group undertakes to contribute on a priority basis to the 
achievement of the following SDGs:  
 
 
 
Goal 3 
“Good health and well-
being” 
Evolution of the Healthcare offer from a Life-Cycle perspective, identifying 
proposals that respond to changes over time in the needs of individuals and, 
together, of society. 
 
Goal 8 
“Decent work and 
economic growth” 
Enhancement of the Property offer in a synergistic and integrated manner, 
offering services that provide reliable support to homeowners, intervening with 
a responsible conduct approach in critical supply chains. 
 
Goal 11 
“Sustainable cities and 
communities” 
A sustainable approach to MV insurance which promotes behaviour that can 
support the goals of the Paris Agreement. 
 
Goal 12 
“Responsible 
consumption and 
production” 
Environmental qualification of the claims management process with a view to 
circularity. 
Strengthening of the ESG component in the Life product offering. 
 
Goal 13 
“Climate action” 
Climate strategy, which affirms the way the Group handles climate-related 
risks and opportunities, contributing to the achievement of the Paris 
Agreement target of limiting global warming to 1.5°C, with a reduction in direct 
and indirect impacts. 
Participation in the Net Zero Asset Owner Alliance.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
10 
The Unipol Group’s climate strategy 
In June 2022, the Board of Directors of Unipol Gruppo adopted the Unipol Group strategy on climate change to detail how the Group 
is gearing up to deal with the risks and take advantage of the opportunities related to the climate, defining new medium/long-term 
targets for reducing its greenhouse gas emissions to support its decarbonisation process. The climate strategy is an annex to the 
Sustainability Policy and describes the commitments undertaken by the Group in its three main areas of intervention: 
 
• 
Real estate development and management activities  
The Group is committed to a 46.2% reduction by the end of 2030 in Scope 1 and 2 emissions linked to consumption of 
electricity, gas and other energy sources for all buildings over which the Group has direct control, from the operating sites 
and those of the diversified companies to the real estate where the UNA Group operates and the foreign sites, in line with 
climate science and in particular with the scenario of limiting the increase in the global average temperature to within 
1.5°C. 
 
• 
Investment activities 
In May 2022, the Unipol Group joined the Net-Zero Asset Owner Alliance, thus committing to reducing the emissions of 
its investment portfolios to net zero greenhouse gas emissions by 2050 and acting to reduce greenhouse gas emissions 
through the engagement of investee companies, defining specific interim targets.  
In this respect, the Unipol Group has expanded its sector-based exclusions to Corporate Issuers in sectors with the 
strongest impact, excluding, a priori, new investments in Corporate Issuers that obtain 30% or more of their earnings 
from coal mining activities or the generation of electricity from thermal coal, and from activities connected with tar sands, 
shale gas and Arctic drilling, and that do not show a sufficiently ambitious position in terms of transitioning their business 
to a low-carbon regime.  
Additionally, in order to achieve climate neutrality in its portfolio, the Group has planned a periodic reduction in the 
admissible earnings ceiling dependent on thermal coal by investee Corporate Issuers, and expects to complete its 
disinvestment from coal by the end of 2030.  
Lastly, to strengthen its role in supporting the transition to a low-carbon economy, the Unipol Group decided to further 
increase the amount of thematic investments for the SDGs, with a goal of reaching €1.3bn invested in support of the 2030 
Agenda in 2024, starting from the €862.2m invested at the end of 2021.  
 
• 
Underwriting activities 
Unipol is committed to developing a range of insurance products and services to support customers in mitigating and 
adapting to climate change. Within the 2022-2024 Strategic Plan, the Group again decided to set a target connected to 
the incidence of products with social and environmental value, establishing an objective of 30% to be reached by the end 
of 2024. 
To support customers in the transition to a low-carbon economy, Unipol will develop products that incentivise its MV 
customers to reduce their emissions, with the support of telematics, and will pay increasing attention to reducing the 
environmental impacts of the claims management process, implementing circular economy approaches. Companies that 
derive 30% or more of their revenues from coal mining or the generation of electricity from thermal coal and 
companies that adopt unconventional mining practices are excluded from the underwriting of insurance products.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
11 
 
 
* Included amongst the performance targets of the short-term variable incentive component. 
** The targets listed are included in the performance objectives of the 2022-2024 long-term incentive component, the amount of which is determined for 20% based on the level of 
achievement of the above-mentioned sustainability targets 
*** The data relating to Scope 1 and Scope 2 greenhouse gas emissions are determined on the basis of the data of the Group’s vehicle fleet and the consumption of electricity, gas and other 
energy sources for all buildings over which the Group has direct control, from the operating sites to the diversified companies, also including the properties in which Gruppo UNA carries out 
its activities and the offices abroad. In 2022, two new companies, Uniassiteam s.r.l and ICar, were included in the Scope 1 and 2 greenhouse gas emissions reporting scope. The total 
reduction in Scope 1 & 2 emissions in 2022 compared to the baseline (2019) is mainly linked to the extension of electricity supplies from renewable sources and the reduction in emissions of 
the Unipol Group’s vehicle fleet  (thanks to an increase in the share of hybrid vehicles and the reduction in total km travelled). The Group will continue to make efforts to reduce its Scope 1 & 
2 emissions so as to confirm its emissions reduction trend within a context of fully exiting the pandemic emergency and from a medium/long-term perspective beyond 2030. 
Actual figure 
31/12/2022 
Baseline  
31/12/2021
Target  
31/12/2024
Material topics 
Objective description 
OUR OBJECTIVES  
IMPACT OF PRODUCTS
 WITH ENVIRONMENTAL 
AND SOCIAL VALUE 
ECONOMIC VALUE OF 
NON-FINANCIAL IMPACTS 
FINANCE FOR  
SDGs** 
GENDER  
PAY GAP** 
 
SCOPE 1 and SCOPE 2**
REPUTATIONAL
INDEX* 
Increased penetration for 
products with a social and 
environmental impact on the 
total insurance portfolio. 
Measurement of Shared 
Value 
Monitoring of the gender 
pay gap  
 
Reduction of emissions  
of CO2 of operating sites  
(market-based approach) 
 
Public perception of the 
company. 
 
8
-
Offer accessibility and 
sustainability  
-
Use of resources and circular 
economy 
-
Customer relations and service 
-
Climate change 
-
Protection, development and 
equal opportunities for workers  
-
Relations with networks and 
suppliers 
-
Customer relations and service 
-
Relations with the agency network 
C
it
t
-
Climate change 
-
Governance 
-
Community empowerment 
-
Biodiversity and ecosystems 
-
Use of resources and circular 
economy 
-
Protection, development and 
equal opportunities for 
workers  
-
Governance 
-
Business Conduct 
-
Climate change 
-
Use of resources and circular 
economy 
-
Other environmental impacts 
-
(water, marine resources, pollution) 
-
Biodiversity and ecosystems 
-
Governance 
 
-
Business Conduct 
-
Relations with the agency 
network 
-
Community empowerment 
-
Customer relations and service 
-
Relations with networks and 
suppliers 
-
Climate change
30% 
-6.22% 
1,159.6  
€m 
See 
unipol.it 
website 
section 
16,280 
ton CO2eq 
(-46.3%) 
*** 
> average  
of the 
insurance 
sector
27% 
Contain
ment
1,300  
€m 
28 
€bn 
 
-46.2%
Unipol: 
78.7  
Sector: 
69.7 
8
11
11
11
3
13
Increase in the amount of 
thematic investments for 
SDGs.  
 
The objectives of the 2022-2024 Strategic Plan which have a specific contribution to 
the Sustainable Development Goals are set forth below, while the activities 
contributing to their achievement and their trends are described in the following 
chapters. 
26% 
-5.92% 
862 
€m 
24.8 
€bn 
30,337 
ton CO2eq 
Unipol  
79.3 
Baseline 
31/12/2019
Actual figure 
31/12/2022
Target 
31/12/2030
Material topics 
Objective description 
8
3
For more details, refer to the page dedicated to the 2022-2024 
Strategic Plan on the Unipol Group website.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
12 
Impact of the 2019-2021 strategies on the country  
For the 2019-2021 strategies, the Group has defined a model for the measurement of the economic value of its non-financial 
impacts, starting from the identification of the areas in which its strategy generates positive social/economic/environmental 
impacts, and calculates the value generated by such impacts in economic terms. 
Aside from quantifying the overall economic amount of the impacts (for more details, please refer to the web page 
https://www.unipol.it/it/creare-valore-condiviso), a composite measurement index has been defined which makes it possible to 
weight the various activities that generate positive social/economic/environmental impacts, considering not only the ensuing 
monetary dimension, but also the significance in terms of sustainability of the activities that generated them. 
 
The assessment of non-financial impacts was not done only on an actual basis, with a view to the past; rather, the data relating to 
the year 2021 were used as a basis for planning the value that the Group will generate with the activities of the 2022-2024 Strategic 
Plan and for identifying specific objectives closely linked to the Group’s strategy and associated with the United Nations 2030 
Agenda Sustainable Development Goals (as described in more detail in the previous section). 
To measure the non-financial impacts generated by the activities of the 2022-2024 Strategic Plan, new areas have been introduced 
and the previous ones have been supplemented with more characteristic activities. Some of the areas introduced in the 2022-2024 
three-year period include the value of telematic services for consumers and the value of health prevention activities and therefore 
the benefits generated by reducing potential damages and the expected improvement in life expectancy.  
The initial results relating to the year 2022 will be available online starting from June 2023. 
The results relating to the year 2021 are presented below. Although the performance of the individual underlying components was 
not as expected, overall they recorded greater progress in the achievement of objectives than expected (overall achievement index 
+5.5 pp vs. forecast). 
 
In relation to investment activities, the corporate bond investment decisions aligned with the Guidelines for responsible investing1 
(amounting to €19.4bn) resulted in the creation of environmental, social and cognitive value amounting to €520m.  
 
In terms of settlement, the value created by the greater speed in settling an MV TPL claim and a General TPL claim by Unipol with 
respect to civil proceedings has generated resources totalling €42m. 
 
From the relationship with agents, adjusters and suppliers, the direct, indirect and downstream impact of fees, compensation and 
purchases was €7,609m. 
 
Non-compulsory training, which involved 78% of the more than 10k Italian employees of the UnipolSai Assicurazioni Group, 
generated €9.1m in terms of the increase in the capacity to create value, understood as greater productivity for the entire staff, and 
the increase in the value of human capital, in terms of the greater market value of the professionals trained. The same approach 
was used to calculate the impact of training for the Network, which reached more than 26,300 people (equal to 86% of the total), 
generating value of roughly €40m. 
 
On environmental impacts, recourse to electricity generated by renewable sources and the consumption reduction policy allowed 
for lower social costs quantifiable at €1.3m compared to €1.5m in 2020. 
 
From contributions to the community, the direct, indirect and downstream impact was €25.6m. 
 
The study also highlighted how the Group’s remuneration policies have resulted in a narrower gender pay gap than the national 
average, making it possible to create value added from total women’s salaries of €10.4m. 
 
On conclusion of the 2019-2021 Strategic Plan, the outcome of the planned activities generated total economic value distributed to 
stakeholders of €24.8bn in the three-year period, marking +4% above expectations. 
 
 
1  According to the Unipol Group's investment policies, a security is eligible when it is issued by a party (public or private) that respects environmental, social and governance criteria (ESG), defined 
by using the principles developed by major international bodies (UN Global Compact, UN PRI) as inspiration; securities are evaluated by an independent company specialised in the assignment of 
ESG ratings and the construction of sustainability indexes. The “UnipolSai and Investments” section provides details about the methodology which was adopted. The analysis quantifies a benefit in 
economic terms deriving from the costs of negative externalities avoided in the environmental, social and cognitive area; the benefit is generated against the Group’s decision to invest in securities 
issued by a company considered eligible according to the model set forth above, rather than one considered not eligible.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
13 
 
Stakeholder engagement tools and processes  
Collaboration with stakeholders is essential to understand the impacts and assess the progress of the initiatives implemented to 
manage the challenges and opportunities associated with sustainability. Stakeholder engagement activities include those 
characterised by annual and/or continuous frequency throughout the year and those organised in conjunction with the drafting of 
the “Opening New Ways” 2022-2024 Strategic Plan, aimed at identifying the central non-financial reporting themes for the three-
year Plan period.  
Stakeholder engagement activities also rely on the Unipol Regional Councils, 21 local bodies that bring together more than 200 
organisations of the main stakeholders with the shareholders’ meeting, with a view to creating shared value. 
 
 
LISTENING/ENGAGEMENT  
 
Stakeholder  
Category 
Channels - Listening approach 
Topics - Summary of topics addressed 
Customers 
Individual and legal 
entity customers 
Legal entity 
customers 
Periodic Customer Satisfaction Index surveys 
• Listening and customer satisfaction levels 
Net Promoter Score 
• Customer experience assessment 
Periodic communications, Website and social media 
• Products and services mix  
• Financial service sector development analysis 
• Incorporation into the product range of Group climate change and 
sustainability commitments 
• IT security 
Annual survey based on the Rep Trak® model 
• Reputation 
People 
Group employees and 
Trade unions 
Questionnaires and virtual one-to-one interviews with 
representatives of the insurance sector, Beyond Insurance; 
diversified companies. 
• Impact materiality analysis  
Surveys 
• Corporate welfare 
• Flexible working and mobility 
• Assessment of the Group’s orientation towards innovation 
• Assessment of the professional training and growth opportunities 
offered by the Group 
Shareholders’ meetings and trade union meetings 
• Regulatory, economic and support conditions 
Intranet Community Platform 
• Training, Services and Utility 
• Initiatives for protecting the environment and reducing the office 
ecological footprint 
Annual survey based on the Rep Trak® model 
• Reputation 
Agents 
Meetings with the Agent Group chairmen 
Operations work groups 
Technical Committees Agent Groups 
• Strategic objectives and improvement of decision-making processes 
• Product development 
• Business initiatives 
Business Roadshows 
• Results and Objectives 
• Action Plan 
• Business reliability 
• Initiatives for protecting the environment and reducing the agency 
ecological footprint 
Network satisfaction monitoring survey 
• Satisfaction and loyalty 
Annual survey based on the Rep Trak® model 
• Reputation 
Shareholders 
The Shareholders’ Meeting 
• Strategy, Performance and trends 
Periodic reporting 
Presentations to analysts 
Roadshows 
• Strategy, Performance and trends  
Website and social media 
• Strategy, Performance and trends  
Suppliers and 
Business Partners 
Partnerships 
• Research and Innovation 
Suppliers portal 
• Management, Selection, Periodic Assessment and Monitoring  
Audit 
• ESG performance 
Community 
 
Questionnaires and virtual one-to-one interviews with 
specific thematic experts of the Community and local areas 
(NGOs/interest protection associations/local member 
organisations) 
• Impact materiality analysis  
Partnerships with universities 
• Recruitment, Research and Innovation 
Annual survey based on the Rep Trak® model 
• Reputation

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
14 
Stakeholder  
Category 
Channels - Listening approach 
Topics - Summary of topics addressed 
Financial community 
Dialogue with Investors and Rating Agencies through 
meetings/calls/questionnaires  
• Impact materiality analysis 
• Strategy, Performance and trends of sustainable environmental, 
financial, investment and insurance aspects. 
• Relationship with customers (transparency and physical and IT security) 
• Innovation and digital transformation 
• Governance and integrity in business conduct 
Annual survey based on the Rep Trak® model 
• Reputation 
Meetings with sector associations 
• Sector issues 
Institutions 
 
“MOB - movement in revolution” project 
•  Sustainable mobility 
“Bella Storia” Project  
•  Advocacy for young people 
“Welfare, Italia” project 
• Advocacy on White Economy opportunities 
“The Urban Mobility Council” Think Tank project 
• Advocacy in the Mobility ecosystem 
Issue-specific meetings with the legislator and regulators 
• Legislation and Regulations 
Annual survey based on the Rep Trak® model 
• Reputation 
 
 
 
 
Key: 
 
 
Inclusion 
 
Listening

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
15 
 
Impact and financial materiality topics 
 
Methodology 
In 2022, the Unipol Group carried out a new materiality analysis in conjunction with the preparation of the Strategic Plan. 
In line with the reporting standard adopted, the primary methodological reference used are the GRI Standards, and in particular the 
“GRI 3: Material Topics 2021”, which defines the process through which the organisation defines its “material topics” for reporting, 
meaning the areas in which the organisation generates the main actual and potential impacts on the economy, the environment and 
people, including impacts on human rights, as part of its activities and commercial relationships (“impact materiality”, focused on 
the “inside-out” dimension of the organisation's relations with the external context). 
In view of the significant regulatory changes defined and soon to be applied in terms of sustainability reporting, with the approval 
by the EU institutions of the Corporate Sustainability Reporting Directive (CSRD), Unipol has decided to integrate the view related 
to the positive and negative impacts that are or could be generated by the organisation (“impact materiality”) with that relating to 
risks and opportunities related to sustainability issues that generate or may generate significant financial effects for the company, 
because they significantly influence (or could influence) the cash flows, development, performance, position, cost of capital or 
access to loans of the company in the short, medium and long terms. 
The impact materiality assessment was therefore accompanied and integrated with the assessment of “financial materiality”, 
which takes into consideration the “outside-in” dimension of the organisation's relations with the external context, thus carrying 
out a “double materiality” analysis as required by the “European Sustainability Reporting Standards” (and in particular by “ESRS 1 - 
General Requirements”) prepared by EFRAG at the request of the European Commission and which will be adopted by the latter in 
2023, becoming the reference standard on the basis of which the companies that fall within the scope of the CSRD must produce 
their own sustainability reports.  
 
The starting point of the process is identification of the sustainability issues to be considered and the details of positive and 
negative impacts, risks and opportunities, current and potential, connected to each of them. To this end, numerous external sources 
were considered, both general (for example: the reporting standards mentioned above, the contributions of international initiatives 
such as the UN Global Compact and IPCC) and related to the financial and insurance sector specifically (such as commitments and 
paper UN PRI, UNEP-FI PSI, EU regulatory body on sustainable finance, observatories on sector megatrends).  
 
The analysis was further integrated with sources produced internally, such as the Reputational & Emerging Risk Observatory and 
the reputational surveys conducted by RepTrak®. 
 
 
The activity of the Reputational & Emerging Risk Observatory 
The Reputational & Emerging Risk Observatory places Unipol in a position to listen in a structured manner to signs of external 
environmental change and is of fundamental support to the Group's strategic planning.  
 
In order to guarantee a medium/long-term forward-looking vision, the Observatory uses a predictive model based on the Meeting 
Point theory, which anticipates future trends according to different time frames, from 6 months to 5 years, and methodologies 
based on futures studies, which explore longer time windows, from 10 to 20 years, also using long-term scenario analyses with the 
aim of strengthening the resilience of the Group's strategy in an external context characterised by increasing levels of complexity 
and uncertainty.  
 
The Group's Emerging Trend Radar maps the macro trends of changes in the external context identified by the Reputational & 
Emerging Risk Observatory.  
 
As part of the Radar, every macro trend is classified according to: 
• 
its prevalent nature: the radar is divided into four quadrants corresponding to the four dimensions of the external 
environment: Social, Technological, Environmental and Political (STEP);  
• 
its level of maturity: the innermost circle of the radar includes the macro trends that are material to the insurance sector 
in the time horizon of the Strategic Plan and in the outermost circle the macro trends that will become material over a 
longer period of time.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
16 
 
 
 
Assessment of impacts, risks and opportunities 
The relevance of the impacts was assessed considering a number of points of view and skills:  
• 
assessment by the internal Functions, which involved both the Group Departments and the insurance sector and the world 
of ecosystems (Beyond Insurance) and diversified companies;  
• 
involvement of experts who, due to their organisation and the role covered, know and represent the requests of the main 
categories of Group stakeholders. 
 
The relevance of risks and opportunities was also determined by integrating an internal and an external view, in particular: 
• 
assessment by the internal Functions, as indicated above; 
• 
results of the Survey on emerging risks for the Italian insurance market carried out by Unipol, involving experts in the 
sector and the various issues considered; 
• 
analysis and summary of the priorities indicated by the main observatories on trends and risks, both general and in the 
sector. 
 
For both dimensions, a significant role in determining the priorities was assigned to the companies that perform the role of rating 
providers and managers of sustainability indices, and that represent an important point of contact between the reporting 
organisations and the users of the information. The view of these actors was integrated into the assessments through the analysis 
of the assessment methodologies and the feedback provided to the Group in the rating processes, as well as through targeted 
interviews carried out with the divisions of these companies engaged in research activity.  
 
The results of the analysis are represented graphically through a list of topics, in decreasing order according to their overall 
relevance (impact and financial); for each topic, a double histogram highlights the relevance of the topic from the perspective of 
impacts generated or that can be generated, and from the perspective of current or potential effects of the related risks and 
opportunities. 
 
POLITICAL 
ENVIRONMENTAL 
TECHNOLOGICAL 
SOCIAL
Sharing Economy
Hybrid consumer
Instability and polarisation
Human Society
Well-being
New skills
Intangibles
Internet of Everything 
New Mobility
Artificial Intelligence and Robotics 
Dark Side of Technology
Augmented man - Cyborg
Climate Change
New frontiers
Space Economy 
Circular Economy
During the Strategic 
Plan horizon 
Beyond the Strategic 
Plan horizon 
COMPETITIVE 
ENVIRONMENT

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
17 
 
For a more effective understanding of the analysis and its results, a table is also presented which, for the first five topics of greatest 
overall importance, presents some of the main impacts, risks and opportunities analysed and provides their assessment in terms 
of impact materiality and financial materiality. 
 
The approach adopted in the materiality analysis is consistent with the requests of the European Commission to consider, in 
assessing the relevance of the information: business model, strategy and principal risks; main sectoral issues; interests and 
expectations of relevant stakeholders; impact of the activities; public policies and regulatory drivers; the results of the analysis 
therefore guide the contents reported in the Integrated Annual Report. 
 
The results of the materiality analysis were approved by the Board of Directors of Unipol Gruppo. 
 
In addition to listening aimed at updating the materiality analysis, the Group implements actions to directly engage stakeholders, 
through listening activities and continuous and structured relationships, to understand and respond effectively to the requests of 
customers, employees, agents, business partners, investors, institutions and the community. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
IMPACT
FINANCIAL
VERY 
HIGH 
Protection, development and equal opportunities 
Other environmental impacts 
 (water, marine resources, pollution) 
Biodiversity and ecosystems 
Community empowerment 
Governance 
Customer relations and service 
Relations with the agency network 
Business Conduct 
Relations with networks and 
Data leverage and protection 
Climate change 
DOUBLE MATERIALITY
  
Offer accessibility and sustainability  
Use of resources and circular economy 
LOW 
MODERATE
HIGH 
MEDIUM 
MODERATE
HIGH 
MEDIUM 
VERY 
HIGH 
3.90 
3.76 
3.59 
3.57 
3.92 
3.84 
3.80 
3.33 
3.40 
3.25 
2.88 
2.93 
2.91 
4.19 
3.23 
3.77 
3.86 
3.90 
3.99 
4.24 
3.57 
3.31 
3.36 
3.42 
3.34 
3.33

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
18 
MAIN IMPACTS GENERATED AND FINANCIAL EFFECTS  
 
 
 
 
 
Material topic 
Main positive and negative impacts 
Degree of 
impact 
Main financial effects 
(risks and opportunities) 
Degree of 
impact 
Climate 
change 
+
Contribution to increasing society's 
awareness of climate change issues 
+
Products and services for climate 
change adaptation (e.g. to support the 
resilience of people and businesses) 
- 
Generation of greenhouse gas emissions 
- 
Increased technical and credit risk due 
to the stronger frequency and 
seriousness of claims linked to the 
consequences of climate change 
 
Offer 
accessibility 
and 
inclusiveness 
+
Possibility for individuals and companies 
to transfer risk (also in a number of areas, 
over and above legal obligations) 
 
+
Growing awareness and attention of 
customers to ESG aspects related to 
the offer 
- 
Limited insurability of certain categories 
or areas, with loss of mutuality 
- 
Competitive pressure on prices 
Governance 
+
Effective integration of ESG issues at 
Board, Board Committee and Top 
Management Committee levels 
 
+
Achievement of significant results 
supported by the definition of 
ambitious and balanced targets for 
remuneration policies 
 
- 
Limits to the representation of non-
controlling shareholders 
 
- 
Reputational risk due to failure to 
meet expectations of the market, 
analysts and institutions in terms of 
Governance  
 
Data leverage 
and protection
+
Reinforcement of road safety 
+
Combating fraud 
- 
Loss, improper disclosure, improper use of 
customer data 
- 
Greater exposure to Cyber risk 
 
Relations with 
networks and 
suppliers 
+
Improvement of supplier work practices, 
due to the exercise of Unipol's contractual 
power and any controls 
+
Establishment of fair and transparent 
partnerships/relationships, with a 
positive impact on supply and service 
quality 
- 
Violation of workers' rights (health and 
safety, discrimination, trade union 
representation, working conditions, etc.) at 
suppliers 
 
- 
Negative impact on reputation due to 
ESG-related misconduct of suppliers 
with whom the Group has a 
partnership 
 
HIGH 
MEDIUM 
MEDIUM
MEDIUM
MEDIUM
HIGH 
HIGH 
HIGH 
HIGH 
HIGH 
VERY HIGH 
VERY HIGH 
HIGH 
HIGH 
HIGH 
VERY HIGH 
HIGH 
HIGH 
MEDIUM
MEDIUM

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
19 
 
Our Sustainability Process  
2022 sees the addition of a stage to the long process, launched in 1993, which includes actions, tools and commitments that have 
defined the Group’s Sustainability model over time. All the areas of intervention of the Sustainability strategy are based on the 
Vision and the Mission. 
 
 
 
Inclusion of Unipol stock in the MIB® ESG, the first ESG index 
dedicated to Italian blue-chips. 
B rating in the CDP climate change questionnaire for the Unipol Group. 
Adherence to the UNEP FI Principles for Sustainable Insurance, a 
global sustainability framework for the insurance industry. 
Publication of the first Unipol Assicurazioni Social Report. 
Approval of the Charter of Values. 
Establishment of the Ethics Committee within the Board of 
Directors and approval of the Code of Ethics. 
Appointment of the Ethics Officer.
Approval of the three-year Sustainability Plan at the same 
time as the 2010-2012 Strategic Plan. 
Establishment of the Sustainability unit reporting to the 
Separation of the Sustainability Committee from the Ethics 
Committee at Unipol Gruppo, to further strengthen the 
integration of sustainability into the business. 
Approval of the 2016-2018 Integrated Strategic 
Plan. 
 
Adherence to the Principles for Responsible Investment (PRI).   
Inclusion of the UnipolSai security on the FTSE4Good Index.  
Publication of the first Integrated Report of Unipol Gruppo. 
Adherence to the Global Compact. 
Inclusion of the UnipolSai share on the MSCI ESG Index.  
Adoption of the Sustainability Policy. 
Approval of the 2019-2021 Integrated Strategic Plan.
Integration of ESG risks into the Life/Non-Life Underwriting 
Policies, the Investment Policy and the Outsourcing and 
Supplier Selection Policy. 
 
Publication of the first “Unipol and climate change” report, drafted 
according to the recommendations of the Task Force on Climate-
related Financial Disclosures (TCFD). 
Issue of the first green bond. 
Adhesion to the European Alliance for Green Recovery
Approval of the 2022-2024 Integrated Strategic Plan. 
Participation in the NZAOA (Net-Zero Asset Owner Alliance)  
Publication of the climate strategy, with the commitment to reduce 
direct (Scope 1) GHG emissions and indirect (Scope 2) GHG emissions 
from energy consumption by 46% by the end of 2030. 
Integration of ESG targets into the long-term incentive system (20%). 
Establishment of the Appointments, Governance and Sustainability 
Committee at UnipolSai.

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
20 
Managing reputation 
The trust built over time by the UnipolSai Group is considered a fundamental asset to continue to evolve successfully in an 
insurance business whose very opportunities for development are based on that trust. 
UnipolSai launched its Reputation Management programme in 2014, gradually structuring its internal oversights until the 
formalisation (at the beginning of January 2020) of an integrated governance model, which clearly identifies the processes to 
implement and the parties involved, with the objective of ensuring even more effective management of the Group’s reputation and 
of reputational risk.  
In particular, two dedicated bodies have been established:  
• 
The Reputation Network, consisting of managers of the corporate areas overseeing Group relationships with all internal 
and external stakeholders, which has the task of guaranteeing the proactive management of reputation and reputational 
risk, contributing to developing the reputational culture within the Group, and reputational index accountability, included 
within the company’s incentive system; 
• 
the Reputation Management Operating Team, composed of the “Media Relations, Corporate Reputation and Digital PR” 
and “Emerging and Reputational Risk” functions, which coordinates the Reputation Management activities of the Unipol 
Group. 
The proactive management of reputational risk hinges on the prompt reporting of any signs of risk linked to the company’s values 
and core business, which can find space in the media, including social media, or within day-to-day operations. 
 
The reputational index of the Unipol Group with public opinion in Italy, measured according to the RepTrak® analysis model of The 
RepTrak Company2, remained stable in 2022, reaching 78.73 (-0.6 points on 2021) on a 100-point scale. This value falls within a 
“strong” reputational segment.  
The Group is associated with the theme of innovation divided into three main areas: 
• 
Product innovation: the Group’s commitment to developing innovative and accessible solutions through the integration 
of insurance solutions with products/services developed with other partners 
• 
Social innovation: the Group’s ability to create products that are increasingly relevant to society and that are actually able 
to improve people's lives 
• 
Vision innovation: the solidity of a cutting-edge Group, which targets the continuity of its leadership 
 
The reputational scores recorded with agents (90.4 in the 'excellent' bracket, in line with 2021) and with customers (83.6 in the 
'excellent' bracket, in line with 2021) were also stable.  
However, the score recorded for employees was down (82.7, a score in the 'strong' bracket but down by 6.8 points over 2021). In 
particular, there were decreases in: 
• 
“Ambassadors”: 28% (-2 pp compared to 2021), or the share of respondents who recognised reputational performance in 
excess of 80 points for the Unipol Group and expressed a strategic alignment above 80 points; 
• 
“Supporters”: 64.4% (-14.5 pp compared to 2021), or the share of respondents who expressed the greatest willingness to 
engage in supportive behaviours (specifically, the propensity to recommend working for the Group). 
 
Structured and systematic listening activities with the Group’s main stakeholders continue, as part of the integrated Reputation 
Management project aimed at strengthening the protection of Reputational Capital and constantly monitoring the balance 
between the supply offered and market demand. The tools used in the continuous stakeholder listening system are: 
• 
an annual survey on Customers and Agents (in CAWI mode); 
• 
an annual survey of the corporate population of the Unipol Group (in CAWI mode); 
• 
an annual survey with Key Opinion Leaders (opinion makers, the financial community, institutions) (in CATI mode); 
• 
monthly public opinion surveys (in CAWI mode). 
Monitoring of the narrative transmitted to public opinion by the media and social media is just as important because, in their role as 
mediators, they influence the “as is” perception of the Group and the development of expectations for the future: the goal of the 
survey is to verify its consistency with the corporate story to which the Group itself is committed. 
All stakeholder and media monitoring activities lay the groundwork for the definition of specific action and stakeholder 
engagement plans. 
 
2 From January 2021, the RepTrak algorithm updated the "Cultural Weight" factor to take into account social changes resulting from the pandemic, different for each country. In Italy, application of 
the algorithm led to an incremental difference of 4.0-5.0 reputation points on all the companies monitored. 
3 Average of the 12 monthly surveys conducted with the General Public. 
For a detailed analysis that illustrates the strategic and proactive approach to emerging and reputational risks, see the section 
"Reputational & Emerging Risk Observatory" and "Reputation Management" on the unipol.it website.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
21 
 
GOVERNANCE 
The Corporate Governance system  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SHAREHOLDERS’ MEETING 
The Shareholders’ Meeting is the body that expresses the will of the Company through its resolutions; resolutions taken in 
accordance with the law and the By-Laws are binding on all Shareholders, even if absent or dissenting. Despite a broad 
diversification of methods of communication with Shareholders, the Board of Directors considers the Shareholders’ Meeting as 
a crucial opportunity for a fruitful dialogue between Directors and Shareholders. 
BOARD OF DIRECTORS  
 
It defines the strategic, business and 
financial plans of the Company as well 
as the relative guidance and 
coordination policies. 
CHAIRMAN 
 
Legally represents the Company and 
exercises the powers laid out in the By-
Laws.
CHIEF EXECUTIVE OFFICER 
 
Responsible for the operational 
guidance of the Company, in line with the 
general planning and strategic 
guidelines defined by the Board of 
Directors, and carries out specific 
functions within the internal control and 
risk management system. 
BOARD OF STATUTORY 
AUDITORS 
 
Supervises compliance 
with the law and the By-
Laws as well as respect for 
the principles of correct 
administration. 
INDEPENDENT 
AUDITORS 
 
EY S.p.A., external auditor 
responsible for the legally-
required audit of the 
accounts. 
APPOINTMENTS, GOVERNANCE AND SUSTAINABILITY COMMITTEE 
Carries out proposal, advisory, investigation and support functions regarding: (i) the self-assessment and optimal 
composition of the Board of Directors as well as the definition of the Company's corporate governance system and (ii) 
ESG issues.
REMUNERATION COMMITTEE 
Performs proposal, advisory, investigation and support functions on remuneration issues. 
CONTROL AND RISK COMMITTEE 
Carries out proposal, advisory, investigation and support functions for defining the guidelines for the internal control 
and risk management system in order to contribute to the Company's Sustainable Success, so that the main risks 
associated with the Company are correctly identified and adequately measured, managed and monitored. 
RELATED PARTY TRANSACTIONS COMMITTEE 
Carries out an advisory, discussion and propositional role with respect to transactions with related parties, in compliance 
with the provisions of regulations in force.

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> 65 years
Mossino 
Jean Francois  
BOARD OF DIRECTORS 
The Board of Directors is vested with the broadest powers for the ordinary and extraordinary administration of the Company. It is therefore entitled 
to carry out all acts, including disposals, it deems appropriate for achieving the corporate purpose, excluding only those which are reserved by law to 
the Shareholders’ Meeting. 
COMPOSITION OF THE BOARD OF DIRECTORS APPOINTED BY THE SHAREHOLDERS’ MEETING OF 27 APRIL 2022 
Chairman 
Cimbri Carlo 
Vice Chairman
Cerchiai Fabio 
Chief Executive Officer
Laterza Matteo 
Board of Directors - Composition by gender  
Women 
 Executive 
 
                   Non-Executive 
 
                 Independent as per Code and Consolidated Law on Finance (1) 
*To determine responsibilities concerning Sustainability and ESG factors, a number of aspects were considered, which include the professional experience developed around sustainability topics, 
specific training on social and environmental topics, technical/scientific expertise and experience in sectors linked to sustainable development. 
Men 
Pacchioni 
Milo
Peveraro 
Paolo Pietro Silvio
Rizzi 
Antonio 
    
Bocca 
Bernabò 
Caverni 
Mara Anna Rita 
Finocchiaro 
Giusella Dolores 
Locatelli  
Rossella 
 
Merloni  
Maria Paola  
Preite 
Daniela 
Righini
Elisabetta
Board of Directors - Composition by age  
13 
67 
46-55 years
56-65 years 
Strategic planning 
Insurance and/or banking and/or financial 
and/or real estate business
Trends in the economic/financial system and 
in the sector
Sector legislation and regulations and 
corporate governance
Accounting disclosure, financial and/or 
actuarial reporting systems
Corporate organisation and remuneration
Sustainability and ESG factors*
Internal control and risk management
Board of Directors 
Appointments and Corporate Governance Committee 
Remuneration Committee 
Control and Risk Committee 
Related Party Transactions Committee 
73% 
60% 
80% 
87% 
93% 
80% 
93% 
80% 
8 (94%)
5 (100%)
4 (100%)
10 (100%)
6 (100%)
Skills  
Number of meetings and attendance rate 
40 
60 
    
Caselli 
Stefano 
%
%
For detailed information, please refer to the Report on Corporate Governance and Ownership Structures, available in the 
“Governance” section on the UnipolSai website 
(1) Indicates whether the Director has been classified by the Board of Directors as independent in accordance with the criteria laid out by the Corporate Governance Code and at the same 
time meets the requirements established by Art. 148, paragraph 3 of the Consolidated Law on Finance.  
20

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Sustainability governance  
UnipolSai has set up a structured ESG governance system consisting of a set of rules, processes and organisational structures that 
operate in an interconnected manner at different levels, to ensure that sustainability issues are appropriately taken into account in 
all relevant business decision-making processes aimed at ensuring the definition, implementation and monitoring of the related 
objectives, in order to contribute to pursuit of the sustainable success of the Company and the Unipol Group.  
 
The first level relates to sustainability governance, i.e. the set of bodies and processes that make it possible to define objectives 
in strategic plans and monitor policies relating to social and environmental issues.  
At a second level are the sustainability policies, i.e. the set of objectives, rules and initiatives defined by the Board of Directors to 
meet social and environmental expectations.  
The third level consists of sustainability management, i.e. the set of company organisational structures and processes capable of 
implementing or supporting operating activities linked to sustainability objectives. 
The key aspects of each level are briefly described below, taking care to specify the role of the main parties involved. 
 
Firstly, note that the Board of Directors of UnipolSai integrates the sustainability strategy into the Strategic Plans of the Company 
and the Group and supervises its implementation over time. 
To this end, the Company organises programmes for induction to the Board of Directors, to disseminate basic knowledge on 
sustainability to all directors. In fact, UnipolSai believes that skills are a crucial factor as they allow the Board of Directors to 
increase its capacity for critical judgment, assess the sustainability strategies proposed by management and select those most 
consistent with the entire business plan. 
In line with the principles of the current Corporate Governance Code, as well as with Italian and international models and best 
practices, the Board of Directors has established specific internal board committees on ESG issues.  
In detail, in 2022 the Appointments, Governance and Sustainability Committee was established with propositional, advisory, 
investigation and support functions in relation to the administrative body with regard, among other things, to ESG issues, 
coordinating – for aspects under its responsibility – the direction, processes, initiatives and activities designed to monitor and 
promote the commitment of the Company and, in general, the Group to pursuing Sustainable Success. Specifically, this Committee 
is entrusted with the task, in coordination with the Control and Risk Committee where applicable, of assisting the Board of Directors 
in a series of areas, including the identification of guidelines for the integration of ESG factors into strategic plans, through the 
analysis of sustainability issues, also relevant for the generation of long-term value for Shareholders, taking into account the 
interests of other relevant stakeholders.  
Among other things, the Control and Risk Committee supports the Board of Directors in defining the model for identifying, 
assessing and managing the main ESG risks, including, in particular, those related to climate, and their impacts on the business 
strategy, keeping the Appointments, Governance and Sustainability Committee informed in this respect.  
The Remuneration Committee supports the Board of Directors on, among other things, the assessments and decisions relating to 
the remuneration of the corporate bodies and "Key Personnel" (as defined in the Remuneration Policies), including compensation 
plans based on financial instruments, and formulates proposals and/or expresses opinions to the Board of Directors for the 
remuneration of Directors holding special offices, as well as for setting up performance objectives related to the variable 
component of the remuneration. In particular, as part of the remuneration policy preparation process, the Company takes into 
account the objective of pursuing sustainable success, defining specific sustainability objectives to the achievement of which a 
variable remuneration component is subject. 
 
With reference to the second level, Unipol Gruppo believes that an adequate governance system on ESG issues is based on an 
effective and efficient organisational and procedural system, correctly formalised and updated. To this end, the Company has 
internal regulations laying out policies and guidelines as well as specific operating procedures. 
Insofar as they are of specific interest, the main contents of some of these policies are reported below. 
The Sustainability Policy defines the Group’s commitments for improving its sustainability results and managing and mitigating: (i) 
the ESG risks to which it is exposed, in line with the overall Group risk management system as well as (ii) the impacts on ESG factors 
generated by the Group as a result of its activities and business relationships. 
The Diversity Policy aims to provide guidelines on the criteria for optimal composition of the Company's corporate bodies, in 
consideration of the fact that the integration of diversified managerial and professional profiles, also with regard to a balanced 
representation of gender and a balanced composition in terms of seniority of office and age brackets, contributes to maximising 
the quality of the work of the administrative body and activities under the responsibility of the control body. 
The Policy for managing dialogue with Investors in general intends to govern opportunities for communication and participation 
with investors in general with a view to ensuring transparency of information, increasing investors' understanding of certain 
matters falling under the responsibility of the Board of Directors and relevant to investment decisions, including with regard to ESG 
factors, and promoting the stability of investors' investments and thus the sustainable success of the Company. 
Further details on the system of policies to monitor ESG factors are contained in the paragraph “Monitoring of environmental, 
social and governance risks and impacts”.

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With respect to sustainability management, there is a Sustainability Function within the company organisation that supports the 
Top Management in pursuing Sustainability objectives, plans and coordinates activities to integrate ESG issues into company 
processes and oversees the drafting of corporate sustainability documents. 
Lastly, in order to oversee ESG issues, the administrative body has set up a structured system of reporting and exchange of 
information flows between the various parties involved, so as to allow the Board of Directors to make informed decisions and 
receive timely communications on the identification, measurement or assessment, monitoring and management of ESG risks. 
 
Diversity policy of the Management and Control Bodies 
The Board of Directors - with the support of the Appointments and Corporate Governance Committee in office at the time - adopted 
the Diversity Policy with respect to the composition of the Board of Directors and the Board of Statutory Auditors of UnipolSai 
S.p.A.  
This Policy was drafted with the priority objective of providing guidelines on the criteria for the optimal composition of the 
Company's corporate bodies, functional to the most effective fulfilment of the roles and responsibilities assigned to them by 
regulatory provisions, including internal regulations, and the By-Laws, taking into account the complexity and specific nature of the 
sector in which the Company operates, the experience of the administrative body with regard to its activities and the functioning 
methods, also with respect to the Board Committees, as well as the results of the self-assessment processes.  
 
 
 
 
 
Director continuing education and training 
The Chairman works to ensure that Directors and Statutory Auditors may take part, subsequent to appointment and for the 
duration of their term of office, in initiatives aimed at providing them with adequate knowledge of the industry in which the 
Company operates, corporate dynamics and evolution of the same, as well as the relevant regulatory framework, also with a view 
to the Company's Sustainable Success and the principles of correct risk management and the regulatory and conduct framework. 
To this end, also pursuant to IVASS Regulation 38 and the Code, specific in-depth analyses were carried out during the Financial 
Year, also on the basis of presentations made by the top managers responsible for the subject, on certain matters concerning, in 
particular:  
• 
the risk management system of the Unipol Group as part of the Solvency II regulations and, specifically, the activities 
carried out for the purpose of developing the Partial Internal Model adopted by the Company to measure the 
underwriting risk of the Non-Life and Health segments;  
• 
Non-Life operations, as part of underwriting and reinsurance;  
• 
the changes introduced with regard to international accounting standards IFRS 17-9. 
 
 
 
 
 
For more details on the skills declared by individual directors at a distinctive level, see the Report on Corporate 
Governance and Ownership Structures 
 
For details on the Diversity Policy, please refer to the "Governance" section of the UnipolSai.com website

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
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Relations with Shareholders 
The Company UnipolSai Assicurazioni is controlled by Unipol Gruppo, pursuant to Art. 2359, paragraph 1 of the Italian Civil Code and 
is part of the Unipol Insurance Group. 
The share capital of the Company UnipolSai Assicurazioni amounts to €2,031.5m, broken down into 2,829,717,372 ordinary shares. 
The shareholding structure at 31 December 2022 is as follows (direct and/or indirect shareholders with more than 3% of the 
ordinary share capital): 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
On the basis of the entries in the Register of Shareholders, the communications received pursuant to the statutory requirements 
and other information available at the date of this report, the Shareholders who directly, indirectly or through an intermediary or 
trust companies, have holdings exceeding 3% of the share capital are shown in the following table. 
 
EQUITY INVESTMENTS GREATER THAN 3% OF THE SHARE CAPITAL 
Declarant 
Direct shareholder 
% interest in the 
share capital 
Unipol Gruppo S.p.A. 
Unipol Gruppo S.p.A. 
61.013% 
Unipolpart I S.p.A. 
Unipolpart I S.p.A. 
9.900% 
Unipol Finance S.r.l. 
Unipol Finance S.r.l. 
9.900% 
Unipol Investment S.p.A. 
Unipol Investment S.p.A. 
4.410% 
 
In order to encourage medium-long terms investment in the Company by its Shareholders, UnipolSai has introduced increased 
voting rights pursuant to Art. 127-quinquies of the Consolidated Law on Finance. The purpose of this introduction is to encourage a 
medium- to long-term approach to investing on the part of Shareholders, favouring the presence of stable investors as a 
prerequisite for a lasting increase in the value of the Company's shares and to enable the Company to sustain profitable growth 
capable of ensuring sustainable profitability over time. The By-Laws set forth that two votes are attributed for each share held by 
the Shareholder who has requested registration in a dedicated Special List - managed and updated by the Company - and has 
maintained it for a continuous period of at least 24 months starting from the date of registration on that List. 
 
Interested shareholders may submit, exclusively through their intermediary, an application for inclusion in the Special List using the 
format published on the company's website.  
The terms and methods for Special List registration, management and updating, in compliance with what is set forth in applicable 
regulations, the By-Laws and market practice, are specified in the “Regulation on increased voting rights”, also published on the 
Company’s website. 
 
Below is the updated list of Shareholders who, at 31 December 2022 and at the date of this report, hold more than 3% of Unipol 
voting rights, for which the increased rights took effect 24 months after registration in the Special List for entitlement to benefit 
from the increased vote: 
 
EQUITY INVESTMENTS WITH MORE THAN 3% OF VOTING RIGHTS 
Direct shareholder 
% Share of
voting rights
Unipol Gruppo S.p.A.
67.183%
Unipolpart I S.p.A.
9.989%
Unipol Finance S.r.l.
9.989%
Unipol Investment S.p.A.
4.702%
61.013 
Unipol Gruppo S.p.A. 
Market 
9.900 
14.777 
Unipol Finance S.r.l. 
Unipol Investment S.p.A. 
% 
4.410 
Unipolpart I S.p.A. 
Shareholding structure 
9.900

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There are no categories of shares with special financial rights, as the share capital consists only of ordinary shares. Share ownership 
provides the right to participate and vote in Ordinary and Extraordinary Shareholders’ Meetings. 
 
UnipolSai has relied for some time now on a Regulation for the orderly and functional running of Ordinary and Extraordinary 
Shareholders’ Meetings. 
 
The Group’s capital management strategies and objectives are outlined in the “Capital Management and Dividend Distribution 
Policy”, which describes the reference context and the capital management and dividend distribution process, including in terms of 
the roles and responsibilities of the stakeholders involved; the document also identifies the guidelines for managing capital and 
distributing dividends or other elements of own funds in line with the return on capital objectives and with the propensity to risk 
defined by the Board of Directors. 
 
The financial statements at 31 December 2022 of UnipolSai, drawn up in accordance with Italian GAAP, posted a profit of €144.7m. 
The Board of Directors of UnipolSai proposes that the Ordinary Shareholders’ Meeting assign €0.16 per Ordinary Share as a 
dividend, giving a total amount, considering the treasury shares held, of €452.7m. 
 
 
 
 
 
Relations with investors and analysts 
UnipolSai recognises the great importance of establishing and maintaining transparent and ongoing communication with 
shareholders and the market in general, as it enables a better understanding of the Company's strategies and activities and can 
help to improve its financial and non-financial results, including as regards environmental, social and governance factors, while also 
encouraging its shareholders to make a medium to long-term commitment. 
 
From this perspective, the Board of Directors has adopted a Policy governing dialogue with Investors, which identifies the general 
principles, management procedures, main contents and topics of the dialogue, defining the stakeholders, timing and channels of 
interaction between the Company and Investors. In doing this, the Policy also takes into account best practices developed on the 
matter, as well as the engagement policies adopted by institutional investors and asset managers. 
 
The Group's Investor Relations provides the market with adequate and accurate communication of the economic and financial data 
as well as data relating to ESG performance concerning the Company, in full compliance with the provisions of the relevant 
regulations in force, to improve the visibility and attractiveness of the Group with respect to investors, ensure equal and continuous 
dissemination of information and facilitate a correct assessment of the outstanding financial instruments.  
 
During the year of the presentation of the new Strategic Plan, the decision was made to focus, especially in the second part of 2022, 
on meetings with equity long only investors and to once again aim for geographical diversification: Italian investors continue to 
represent just over one-fifth of the total, while the UK, Switzerland and France together reach a share of roughly 60%. 102 meetings 
were held, with the participation of 165 institutional investors: of these, 73% manage primarily equity assets - i.e., equity long only 
funds, ESG funds, hedge or mixed funds - and the remaining 27% invest in bond instruments.  
The meetings were held both virtually and in person, thanks to participation in 8 roadshows and 10 international industry 
conferences, as well as individual and group meetings organised by brokers or through direct contact by the Investor Relations 
office.  
Financial analysts expressed 7 neutral recommendations and 2 negative on the UnipolSai share. 
 
Unipol Assicurazioni is part of the MIB® ESG sustainable index launched by Euronext in 2021 with the support of Moody’s ESG 
solutions. This index represents the top 40 listed companies with the best environmental, social and governance performance. 
 
The shares of Group companies are present in numerous series of SRI indexes, including FTSE4Good, STOXX, Standard Ethics and 
ECPI.  
 
For details with respect to the By-Laws and the Increased Voting Right, please refer to the “Governance” and “Investors” 
sections, respectively, of the UnipolSai.com website. 
For detailed information, refer to the Governance – Shareholders' Meeting section on the unipolsai.com website

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
27 
 
ESG rating of Unipol Gruppo S.p.A. and UnipolSai Assicurazioni S.p.A. 
 
Key: 
 
            Unipol Gruppo S.p.A.                        UnipolSai Assicurazioni S.p.A. 
 
Carbon Disclosure 
Project (CDP) 
Climate change 
 
Companies are assessed annually on the 
approach to climate change mitigation on four 
levels 
(communication, 
awareness, 
management, leadership) which represent the 
phases that a company goes through as it 
progresses towards environmental protection. 
FTSE Russell 
 
Unipol is included in several indices of the 
FTSE4Good 
Index 
Series. 
The 
selection 
criterion is based on the ESG rating assigned by 
FTSE Russell using only public information on 
over 7,200 securities. 
ECPI 
ECPI manages a family of over 50 indices based 
on the analysis of public information from over 
6,000 companies.  
Unipol has been included in the ECPI Global 
Developed ESG index since 2016. 
Standard Ethics 
The independent rating agency analyses 
companies 
in 
terms 
of 
sustainability, 
governance and CSR. Unipol is included in 
various indices; the most significant is the SE 
Italian Index, in which it has been listed since 
2015. 
MSCI 
The MSCI indices based on the analysis of 
environmental, 
social 
and 
governance 
sustainability aspects of 8,500 companies are 
broken down to represent the main ESG 
strategies. 
Sustainalytics 
 
 
 
Sustainalytics carries out an ESG analysis 
mainly focused on corporate governance, 
analysing over 13,000 companies. 
 
 
 
S&P 
 
Through the proprietary CSA questionnaire, 
S&P analyses 31 insurance sector criteria based 
on the materiality of the business sector 
concerned.  
ISS  
 
 
 
Unipol Gruppo received a C rating with “Prime” 
status from Institutional Shareholder Services 
(“ISS”). Prime status is assigned to companies 
with the best ESG performance. 
 
Vigeo Eiris - 
Moody's 
 
 
Vigeo Eiris is a European ESG rating agency that 
is 
part 
of 
Moody's 
ESG 
Solutions. 
The Unipol Gruppo score is 62. 
In addition, since 2021 Unipol has been listed in 
the Moody's MIB ESG index, which uses the 
scoring provided by Vigeo Eiris to assess index 
eligibility. 
 
 
 
D- 
C 
D 
D+ 
C- 
C+ 
B- 
B 
B+ 
A- 
A 
A+ 
C 
D- 
D 
B 
B- 
A- 
C- 
C 
A 
Disclosure
Awareness
Leadership
Management
0
75 
100
77 
CC
A 
AAA
BB
BB
B
AA
0-29 
30-49 
60-100 
Weak 
Advance
50-59 
Limited 
Robust 
60-100 
Severe 
High 
Med 
100-40 
20-10
Low 
40-30 
30-20 
Neg 
Med 
10-0
F
EE
EE
EE
0
2.6 
5
3.7 
F
EE
EE
EE
E
FFF
FF

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28 
The internal control and risk management system 
The internal control and risk management system (the “System”) is a key element in the overall corporate governance system. It 
consists of a set of rules, procedures and organisational structures for the effective and efficient identification, measurement, 
management and monitoring of the main risks, with the aim of contributing to the sustainable success of the Group4. 
 
The following diagram provides a simplified view of the UnipolSai Risk and Control Governance Model. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Risk Management System adopted by the Group is inspired by an Enterprise Risk Management logic (ERM Framework) based 
on the consideration, with an integrated approach, of all the current and prospective risks the Group is exposed to, assessing the 
impact these risks may have on the achievement of the strategic objectives. Based on these principles, and to pursue to assigned 
objectives, the Risk Management System relies on a key element: the Risk Appetite. 
The Risk Management Policy outlines the risk management strategies and objectives of the Group and the companies in scope, 
identifying the roles and responsibilities of the corporate bodies and structures involved in the process. Through the model outlined 
in this policy, and the specific risk management policies, the Group defines suitable guidelines on activities which, on an ongoing 
basis, identify, assess, monitor and mitigate the risks to which the Group is exposed, also as a result of its strategic decisions, as 
well as taking into account the various business areas and different applicable regulations, changes to the nature and extent of 
business activities and in the market context, the emergence of new risks or changes in existing risks. 
The corporate bodies and top management structures of the Group companies are committed to promoting the dissemination of a 
control culture, to enable the active contribution of the entire organisation to implementing the Internal Control and Risk 
Management System. So as to enhance the awareness of all corporate structures in this respect, over 7,500 Group employees 
participated in training courses (video conferences and e-learning) on risk management during 2022, up significantly on the 6,000 
of 2021. 
 
4 The rules for the Unipol Group’s internal control and risk management system are set forth in the Group Directives on the corporate governance system, approved by the Unipol Board of Directors 
and the boards of other consolidated Group companies, and are periodically updated. 
˗ Governance
˗ Legal responsibility of directors (law compliance) 
˗ Social responsibility, Ethics principles 
˗ Responsibility for the Internal Control and Risk Management System 
˗ Supervision of OMM implementation 
˗ Implementation and monitoring of the Internal Control and Risk 
Management System 
˗ Monitoring and control of quantifiable risks (Solvency II -
Basel 2 - Basel 3) 
˗ Management of compliance risk 
˗ Verification of the reliability and adequacy of the 
calculation of Solvency II technical provisions 
 
˗ Control of accounting data and financial communication 
˗ Management of money laundering risk 
˗ Management of privacy risk
˗ Acquisition 
of 
information 
from 
business lines and the Group, and logical 
reorganisation 
for 
governance 
requirements 
˗ Operating 
controls 
on 
individual 
transactions 
Shareholders 
BoD 
Board of Statutory Auditors 
Control and Risk Committee 
Other Board Committees 
Supervisory Board 
Chief Executive Officer 
Body with management functions 
Top Management 
Audit 
Risk  
Management 
Compliance 
Manager in charge of financial reporting, Anti-Money Laundering and 
Data Protection Officer 
Business Lines 
Service Lines 
˗ Verification of efficiency and effectiveness of the Internal 
Control and Risk Management System 
Actuarial  
Function 
Level of control                 1st                   2nd                 3rd
For a detailed description of the Internal Control and Risk Management System, please refer to the "Annual Report on Corporate 
Governance and Ownership Structures for 2022", available in the "Governance" section of UnipolSai.com

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Monitoring of emerging risks 
Taking into account the importance of anticipated and integrated management of emerging risks, the Unipol Group has created a 
dedicated Reputational & Emerging Risk Observatory to anticipate changing trends in the external context and prepare for future 
medium-long term risks and opportunities. 
The systemic analysis of the Macro trends identified by the Observatory made it possible to identify six main areas of emerging 
risk (Technology and data, Climate Change and biodiversity, Demographics and health, Business transformation, Social polarisation 
and Economy and finance), which were subject to a structured assessment and prioritisation process with the involvement of a 
panel of external experts to assess the likelihood, impact, reference time horizon and interconnection with other risks.  
The emerging risks identified as a priority for the Group are those linked to Technology and data, in particular cyber risk, and those 
linked to Climate Change, in particular acute physical risks. 
The first emerging risk, defined as an increase in cyber risk due to the increasing digitalisation and the increased use of devices for 
the car, home and individuals, is particularly relevant also in view of the current delicate geopolitical situation, the increase in cyber 
crime attacks and the growing importance of interdependencies between business and cybersecurity. The main impact of this risk 
on the Group is a potential increase in the vulnerability of IT systems to external attacks. The controls adopted by the Group are 
described in detail in the paragraph “Responsible data management”. 
 
The second emerging risk concerns Climate Change and in particular acute physical risks; this risk generates impacts for the Group 
mainly in terms of underwriting (see also the ESG risk map below). The actions carried out in response are described in brief in the 
paragraph “The impacts of climate change on the insurance business” in the “Our protection role” section of this document, and in 
more detail in the “Unipol and climate change” report. 
 
Monitoring of environmental, social and corporate governance risks and impacts  
The monitoring of ESG risks is ensured by the Group risk management system, with a first level of controls performed by the 
operating structures or as part of back office activities, to ensure the correct execution of transactions, added to which are the 
second-level controls of risks and compliance, performed, among others, by the Compliance and Anti-Money Laundering, Risk 
Management and the Actuarial Function, and the third-level controls performed by Audit, each for its own area of responsibility. 
This oversight system assists the Boards in carrying out the tasks assigned to them by the system of internal policies and 
regulations on sustainability.  
 
For the Group, ESG factor management is the result of a complex process using different tools to identify and assess risks ("risks 
incurred")5 and negative current and potential impacts ("risks generated")6, related to environmental, social and governance issues.  
Specifically, ESG risks are identified by focusing on risks emerging from environmental, social and governance aspects, identified 
through the Reputational & Emerging Risk Observatory. As part of the management process described above, for the main 
emerging ESG risks, an activity was launched that aims to define a framework for the identification of the exposures, with a 
forward-looking and integrated approach, on other categories of risk deriving from the potential direct and indirect impacts 
generated by the occurrence of these risks. To strengthen its ability to systematically monitor and manage the negative impacts, 
the Group has adopted its own due diligence approach, outlining a model for planning due diligence activities according to a risk-
based approach, starting from the areas identified by the OECD Guidelines for Multinational Enterprises7, associated with the main 
negative impacts identified for the Group, the business processes concerned and the strategic and regulatory controls in place at 
Group level.  
Risks and negative impacts (also in terms of the related reputational risk) that are fully integrated into the ERM framework and 
included in the taxonomy of risks common to the entire Group, defined in the Risk Management Policy.  
The ESG risks and negative impacts are also included in the Group Risk Appetite Statement and (with particular reference to 
negative impacts) monitored through a dashboard dedicated to KRIs (Key Risk Indicators) designed to assess the degree of risk 
associated with each of the three areas: environmental, social and governance. The Unipol Gruppo Board of Directors is informed 
of the results of this monitoring at least once a year.  
 
With reference to the risks linked to climate change, UnipolSai is continuing its implementation of scenario analyses to measure 
the impacts of physical and transition risks. More specifically, as regards physical risks and transition risks in the stress testing 
framework, planned and reported on in the ORSA Report, specific stresses are tested.  
The impact analysis of climate change on physical risks in the ORSA Report is divided into three levels: short-, medium- and long-
term analysis for the most significant acute physical risks (flood and convective storms), as well as long-term analysis for chronic 
risks (rising sea levels) and acute risks so far considered secondary perils (forest fires, drought).  
 
5 Events representing a risk to the Group, which has no levers to prevent them but can only take action to control them, prevent them or mitigate their consequences, or to transform them into 
opportunities. 
6 Events for which the triggers are directly associated with Group operations, for which the Group has levers to prevent them or mitigate their consequences if they should materialise. 
7 Using the "OECD Due Diligence Guidance for Responsible Business Conduct" and the "OECD Guidelines for Multinational Enterprises" (also referred to in Art. 18 of Regulation (EU) 2020/852 - the 
“Taxonomy Regulation”,

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
30 
In relation to the assessment of climate change impact on transition risks, the Group quantifies the losses in value of financial 
investments, in reference to the different asset classes (bonds, shares, funds, etc.), originating from the shocks, segmented by 
business sector (NACE), calibrated on the basis of scenarios outlined by the Network for Greening the Financial System (NGFS). 
 
 
 
 
 
Since the introduction in 2020 of the issue "Nature and Biodiversity" to the Reputational & Emerging Risk Observatory as an issue 
"to watch", the Group began the work of defining a biodiversity loss risk management framework as part of the Group’s ERM 
framework. In particular, an activity was launched that aims to integrate the risk of biodiversity loss within the framework being 
defined for the main ESG emerging risks, dividing the definition into its various components and identifying the impacts on the 
various risk categories that make up the Group’s ERM framework. 
 
 
The system of company policies to monitor ESG risks and negative impacts is periodically updated and constantly implemented. 
The following table describes the main progress made in 2022. 
Like every year, the Interfunctional ESG Risk Panel8 verified and updated (consistent with and in coordination with the materiality 
analysis process) the map of ESG risks and negative impacts and related controls, summarised in the following table. To facilitate 
reading, the ESG risks (risks incurred) and potential negative impacts (risks generated) are highlighted differently on the map.  
 
 
 
8 Body composed of Audit, Compliance and Anti-Money Laundering, Risk Management and Sustainability, with the objective of identifying potential risks of a social, environmental and governance 
nature to which the Group is exposed, to map the oversights intended to manage such risks and to suggest possible improvement measures. 
For more details on climate risk governance and the identification, assessment and evaluation of climate-related risks and 
opportunities, please refer to the "Unipol and climate change - Reporting climate-related information" Report published in the 
"Sustainability" section of the Unipol Group website. The report contains a specific analysis of the risks associated with biodiversity 
loss and a presentation of the Unipol Group's projects to protect and restore biodiversity. 
For more details on climate scenario analyses, please refer to the "Unipol and climate change - Reporting climate-related information" 
Report published in the "Sustainability" section of the Unipol Group website.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
31 
 
Risk areas connected to ESG 
factors 
Topics in the materiality 
analysis 
Risk incurred 
Main regulatory and strategic controls in place 
Climate 
change 
and 
biodiversity loss - Physical 
risks 
Climate change 
Increased technical and credit risk due to an increase in 
the frequency and seriousness of claims connected with 
the consequences of climate change (acute and chronic 
physical risks) and biodiversity loss, including pandemic 
events 
 
Time frame: medium term 
• Sustainability 
policy
• Unipol Group strategy on climate change
• 
Risk 
management 
policy
• Non-Life and Life Business Underwriting Policy 
(and additional internal regulatory documents or 
corporate 
communications), 
including: 
(i) 
Guidelines for non-life business underwriting 
activities with reference to environmental, social 
and 
governance 
factors 
(“Non-Life 
ESG 
Guidelines”); (ii) Guidelines for life business 
underwriting 
activities 
with 
reference 
to 
environmental, social and governance factors 
(“Life 
ESG 
Guidelines”)
• Provisions 
Policy 
– 
Life 
and 
Non-Life 
Businesses 
• Guidelines for the management of credit risk 
assumption 
activities
• Reinsurance 
and 
other 
risk 
mitigation 
techniques 
policy
• Operational 
risk 
management 
policy
• Business 
continuity 
policy
• Business 
Continuity 
Plan
• 
Guidelines 
for 
responsible 
investing
• 2022-2024 Strategic Plan, "Data-Driven 
Omnichannel Insurance" area 
Biodiversity 
Climate change 
Non-insurability of climate-related risks due to poor 
resilience 
of 
society
 
Time frame: medium term 
Climate change 
Damage to Group property and assets and business 
continuity risk for Group sites and agencies / relating to 
the interruption of the supply chain (operational risk)
 
Time frame: medium term 
Climate 
change 
and 
biodiversity loss - Transition 
risks 
Climate change 
Decrease in the value of the investment portfolio 
relating to companies not meeting expectations with 
regard to the path of transition towards a sustainable 
low 
CO2 
emission 
economy 
(financial 
risk)
 
Time frame: medium term 
• 
Sustainability 
policy
• Unipol Group strategy on climate change
• Risk 
management 
policy
• Guidelines 
for 
responsible 
investing
• Non-Life and Life Business Underwriting Policy 
(and additional internal regulatory documents or 
corporate 
communications), 
including: 
(i) 
Guidelines for non-life business underwriting 
activities with reference to environmental, social 
and 
governance 
factors 
(“Non-Life 
ESG 
Guidelines”); (ii) Guidelines for life business 
underwriting 
activities 
with 
reference 
to 
environmental, social and governance factors 
(“Life 
ESG 
Guidelines”)
• Integrated Reputation Management System 
Climate change 
Potential increase in underwriting risk in relation to 
policyholders operating in carbon intensive sectors 
(underwriting 
risk)
 
Time frame: short-medium term 
Climate change 
Potential increase in the frequency and severity of 
disputes and resulting allocations of responsibility in 
relation 
to 
the 
Transition 
process
 
Time frame: short term 
Climate change 
Negative impact on reputation due to poor contribution 
to the mitigation of direct emissions (reputational risk) 
 
Time frame: short term 
Climate change 
Negative impact on the Group's reputation due to the 
underwriting of insurance contracts and investment in 
companies whose process of transition towards a low 
CO₂ emissions economy, or to combat biodiversity loss, 
is deemed insufficient by stakeholders (reputational 
risk) 
 
Time frame: short term 
Biodiversity

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32 
Risk areas connected to ESG 
factors 
Topics in the materiality 
analysis 
Risk incurred 
Main regulatory and strategic controls in place 
Technological 
evolution 
of 
society 
Data 
protection 
and 
leveraging 
Increased vulnerability of IT systems to outside attacks 
• Sustainability 
policy
• Risk 
management 
policy
•Operational 
risk 
management 
policy
Guidelines on the IT and security risk assessment 
method 
• Business 
continuity 
policy
• Business 
Continuity 
Plan
• Information 
security 
policy
• Group 
Policy 
on 
data 
governance
• Organisation, Management and Control Model
• Charter for equal opportunities and equality at 
work 
• 2022-2024 Strategic Plan, Tech & People 
Evolution area 
Human 
capital 
development 
Relations with the agency 
network 
Decline in employment in specific roles and skills 
mismatches 
Socio-demographic change 
Offer accessibility and 
sustainability 
Impacts of the ageing population on sustainability of the 
risk assumed in the welfare and pension areas and on 
adequacy of the offer 
• 
Sustainability 
policy
• Risk 
management 
policy
• Non-Life and Life Business Underwriting Policy 
(and additional internal regulatory documents or 
corporate 
communications), 
including: 
(i) 
Guidelines for non-life business underwriting 
activities with reference to environmental, social 
and 
governance 
factors 
(“Non-Life 
ESG 
Guidelines”); (ii) Guidelines for life business 
underwriting 
activities 
with 
reference 
to 
environmental, social and governance factors 
(“Life 
ESG 
Guidelines”)
• Provisions 
Policy 
– 
Life 
and 
Non-Life 
Businesses 
• Policy regarding product governance and 
control 
- 
Non-Life 
and 
Life 
Businesses
• Operational 
risk 
management 
policy
• 
2022-2024 
Strategic 
Plan, 
Data-Driven 
Omnichannel Insurance, Health & Life Cycle 
Focus, Beyond Insurance Enrichment, Tech & 
People Evolution areas 
Offer accessibility and 
sustainability 
Reduction of accessibility and sustainability levels of the 
offer, also due to poor appeal to new generations and 
emerging segments 
Increase in social polarisation 
Offer accessibility and 
inclusiveness 
Reduction of insurability for the most vulnerable 
segments of our society

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
33 
 
Risk areas connected to ESG 
factors 
Topics in the materiality 
matrix 
Risks generated 
Main regulatory and strategic controls in place 
Violation 
of 
human 
and 
workers' rights 
Offer accessibility and 
inclusiveness 
Discriminatory 
statements 
or 
conduct 
in 
communications and in offerings 
• 
Sustainability 
policy
• Risk 
management 
policy
• Operational 
risk 
management 
policy
• Non-Life and Life Business Underwriting Policy 
(and additional internal regulatory documents or 
corporate 
communications), 
including: 
(i) 
Guidelines for non-life business underwriting 
activities with reference to environmental, social 
and 
governance 
factors 
(“Non-Life 
ESG 
Guidelines”); (ii) Guidelines for life business 
underwriting 
activities 
with 
reference 
to 
environmental, social and governance factors 
(“Life 
ESG 
Guidelines”)
• Policy on insurance and reinsurance distribution
• Policy regarding product governance and 
control 
- 
Non-Life 
and 
Life 
Businesses
• Group 
Policy 
on 
data 
governance
• Policy on the protection and leveraging of 
personal data (and further internal regulations)
•Remuneration policies and incentive system
• Charter of Values and Code of Ethics (signed by 
agents) 
• Charter for equal opportunities and equality at 
work 
• Policy 
on 
authorisations 
and 
powers
• Outsourcing and supplier selection policy and 
Supplier Code of Conduct for responsible 
procurement 
• Policy on the management of conflicts of 
interest 
- 
insurance 
segment 
• Guidelines 
for 
responsible 
investing
• Health and safety management system manual
• Organisation, Management and Control Model
• Code 
of 
Good 
Practice
• Sector 
and 
supplementary 
agreements
• Procedures for managing the company website 
and 
web 
services
• Procedures relating to the performance of 
clinical 
activities
• Clinical risk management procedures 
Data 
protection 
and 
leveraging 
Use of data that is improper, non-compliant and 
inconsistent with the Group's data ethics commitments 
Protection of workers 
and equal opportunities 
Incorrect actions on labour law issues 
Protection of workers 
and equal opportunities 
Incorrect actions on occupational health and safety 
Protection of workers 
and equal opportunities 
Discriminatory statements or conduct in personnel 
management and lack of active equality policies 
Development of human 
capital 
Lack 
of 
development 
initiatives, 
promotion 
of 
professional well-being and development, leveraging of 
merit 
Protection of workers 
and equal opportunities 
Violation of human or workers’ rights, or on other 
sensitive social and governance topics, by the Group, the 
agency network or the supply chain, or the ecosystem 
networks established by the Group 
Workers in the value 
chain 
Workers in the value 
chain 
Violation of human or workers’ rights, or on other 
sensitive social and governance topics, at companies 
insured or investee companies 
Customer relations and 
service 
Poor monitoring of the safety of products and services 
made available by the organisation, including in the 
ecosystems

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
34 
Risk areas connected to ESG 
factors 
Topics in the materiality 
matrix 
Risks generated 
Main regulatory and strategic controls in place 
Environmental damage and 
negative 
impact 
on 
the 
environment 
Climate 
change
Biodiversity 
and 
ecosystems 
Use of resources and 
circular 
economy
Other 
environmental 
impacts 
Negative impact on Group, agency network or supply 
chain transactions, including insured or investee 
companies, in terms of air pollution and greenhouse gas 
emissions and/or neglect of the natural environment 
(consumption of natural or soil resources, pollution of 
terrestrial 
or 
marine 
ecosystems, 
insufficient 
commitment to minimising impacts) 
• Charter of Values and Code of Ethics (signed by 
agents) 
• Sustainability 
policy
• Unipol Group strategy on climate change
• Risk 
management 
policy
• Non-Life and Life Business Underwriting Policy 
(and additional internal regulatory documents or 
corporate 
communications), 
including: 
(i) 
Guidelines for non-life business underwriting 
activities with reference to environmental, social 
and 
governance 
factors 
(“Non-Life 
ESG 
Guidelines”); (ii) Guidelines for life business 
underwriting 
activities 
with 
reference 
to 
environmental, social and governance factors 
(“Life 
ESG 
Guidelines”)
• Guidelines 
for 
responsible 
investing
• Outsourcing and supplier selection policy and 
Supplier Code of Conduct for responsible 
procurement 
• Operational 
risk 
management 
policy
• Sector 
and 
supplementary 
agreements
• Organisation, Management and Control Model 
Conduct 
in 
violation 
of 
business integrity 
Governance 
Potential negative socio-economic impacts (for the 
market, for shareholders, for stakeholders in general) 
due to governance practices not aligned with best 
practices 
• Sustainability 
policy
• Risk 
management 
policy
• Guidelines 
for 
responsible 
investing
• Real 
estate 
guidelines 
• Policy on the management of conflicts of 
interest 
- 
insurance 
segment
• Policy on insurance and reinsurance distribution
• Policy regarding product governance and 
control oversight mechanisms - Non-Life and Life
• Directives 
on 
the 
Group's 
Corporate 
Governance 
System
• Policy 
on 
authorisations 
and 
powers
• Operational 
risk 
management 
policy
• Key 
Function 
Policies
• Money laundering and terrorist financing risk 
management 
policy
• Policy on the protection and leveraging of 
personal data (and further internal regulations)
• Organisation, Management and Control Model
• Procedures and operating guides governing 
transactions with related parties, intercompany 
counterparties 
and 
associated 
parties
• Charter of Values and Code of Ethics (signed by 
agents) 
• Integrated Reputation Management System 
• Guidelines 
on 
the 
management 
and 
communication 
of 
inside 
information
• Tax 
Strategy 
• Antitrust Compliance Programme 
Customer relations and 
service 
Lack of transparency, clarity and integrity in relations 
with customers and other stakeholders, and in related 
communications (e.g. greenwashing) 
Business Conduct 
Non-compliance with rules in force (corruption, money 
laundering, tax, free competition, privacy) 
 
Key: 
 
Risks incurred 
Negative impacts (risks generated)  
Aaaaa = Regulatory oversight  
Bbbbb = Strategic oversight 
 
As part of the systematisation of its due diligence approach, current and potential negative impacts were assessed in the 
materiality analysis process, with an internal view by the Group Functions and Companies, as well as external, through the 
involvement of experts; particular attention was paid to potential negative impacts in the area of human rights. UnipolSai thereby 
identified the most significant areas of current or potential negative impact and, during 2023, will define related prevention and 
mitigation actions.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
35 
 
Integrity in doing business  
The Organisation and Management Model, pursuant to Italian Legislative Decree 231/2001 
The UnipolSai OMM, updated in August 2022, makes provision for oversights and control instruments implemented to combat 
corruption in Special Part 1, with reference to the offences considered in Articles 318, 319, 319-ter, 319-quater, 320, 322, 322-bis and 
346-bis of the criminal code, and in Special Part 2, with reference to the offence of corruption among private individuals stipulated 
in Art. 2635 of the civil code. It consists of a General Part and 16 Special Parts, each dedicated to a category of offences that could 
in theory be committed within the Company. In the Special Parts of the OMM, the specific principles of conduct and principles of 
control for preventing the commission of each type of such crimes are laid out in detail. 
 
In particular, the Special Part highlights the general conduct principles applied directly to the corporate bodies and employees, and 
to partners on the basis of dedicated contractual clauses. 
These principles concern: 
• the training of associates by Department Heads in contact with the Public Administration and the tracking of information flows 
to it; 
• the assignment of representation duties to external parties through formal appointments; 
• the inclusion in contracts with collaborators of their specific declarations on knowledge of Italian Legislative Decree 231/2001 
and the commitment to comply with the OMM, and that they have not been convicted with a final or preliminary sentence for 
offences envisaged by Italian Legislative Decree no. 231/2001, without prejudice to rehabilitation effects. 
 
In the Special Parts of the OMM, the specific principles of control for preventing the commission of each type of crime previously 
indicated are also laid out in detail. 
 
The OMMs of the Group companies have the same structure, with principles of conduct and principles of control tailored to the 
specific risks of each company, and also establish analogous oversight mechanisms and control instruments.  
The OMM was disseminated to all UnipolSai Group employees through publication on the company intranet Futur@; the related 
updates are communicated to employees via company communication sent via e-mail or similar electronic means.  
In 2022, the training of UnipolSai employees continued through the provision of a web training module; specific classroom training 
courses were also held for UnipolSai managers. 
Every six months, the Chief Human Resources and Organisation Officer monitors whether the document has been read and 
accepted by the employees, reporting accordingly to the Supervisory Board. 
 
The internal system for reporting violations has been formalised in a specific Whistleblowing Procedure. The personnel (employees 
and those who operate on the basis of a relationship, even in a form other than employment, which determines their inclusion within 
the company organisation) may use an IT platform to submit reports of unlawful conduct pursuant to Decree 231/01, acts or facts 
which could constitute violations of the OMM, as well as violations of other precisely defined regulations9, with methods that 
guarantee the full confidentiality of the reporting party’s identity and the content of the report10. The disciplinary system adopted 
envisages sanctions against those violating the whistleblower protection measures, and for those who with wilful misconduct or 
gross negligence submit reports that prove unfounded. During 2022, no reports of violations showing aspects inherent in the 
administrative liability of UnipolSai pursuant to Decree 231/01 were received via this channel. 
 
The duty of supervising the functioning and observance of the OMM and handling its updating is entrusted to the Supervisory Board 
(SB) consisting of three independent non-executive directors as members of the Control and Risk Committee, and a further two 
members of the company’s Top Management, the heads of the Compliance and Auditing Functions. 
 
 
 
9 Reference is made to (i) Regulation (EU) no. 596/2014 relating to market abuse (“MAR”), (ii) Italian Legislative Decree no. 231 of 21 November 2007 on preventing the use of the financial system for 
money laundering and terrorist financing, (iii) Italian Legislative Decree no. 209 of 7 September 2005 (“Private Insurance Code”), (iv) Italian Legislative Decree no. 58 of 24 February 1998 
(“Consolidated Law on Finance”). 
10 The IT platform adopted by the Group makes it possible to (i) manage reports in pseudonymised form and (ii) keep track of the relative information in encrypted form. Access to such information 
is limited to specifically identified members of the company structures responsible for the receipt, analysis and assessment of the whistleblowing reports. 
For further details on the OMM, please refer to the "Governance" section of the UnipolSai.com website

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
36 
Anti-corruption 
During the year, assessments were performed on the processes of the Group Companies that have adopted their own OMM, 
evaluating significant risks pursuant to Italian Legislative Decree 231/2001.  
The analysis is performed on business processes, consistent with the planning of the above-mentioned functions. On the basis of 
the results of this activity, a matrix is constantly updated which, for individual processes, highlights the risks of offence to which 
they are exposed; in this regard, the risk of corruption is subject to a specific assessment.  
UnipolSai Assicurazioni's operations are represented in a total of 143 processes and the assessment of sensitivity to corruption 
risk concerns 44 of these (31% of the total).  
 
The principles of conduct and control put into place to combat corruption in relations with the Public Administration are defined in 
the OMM of UnipolSai in Special Part 1 relating to offences in relations with the Public Administration, whilst Special Part 2 
discusses the crime of corruption between private parties as provided in the Civil Code. The OMMs of the Group companies have 
the same principles of conduct and control tailored to the specific risks of each company. 
 
In relation to the sensitive processes associated with Italian Legislative Decree 231/2001, a number of activities most exposed to 
corruption risk were identified, namely: management of property inspections by public officials with control functions, 
management of inspections by Supervisory Authorities, the Tax Administration or the Italian Tax Police, management of tenders 
and related procurement awards or property-related appointments, management of tenders with public bodies for insurance 
services, management of charity donations, sponsorships and consultancy.  
For these activities, further specific control oversights are envisaged. 
 
As regards the companies operating in Serbia, their By-Laws and Code of Ethics envisage provisions on avoiding conflicts of 
interest. In the case of UnipolRe, which operates in Ireland, the signatory powers approved by the Board of Directors stipulate that 
a double signature is necessary for every transaction, thus more effectively monitoring the risk of corruption.  
 
In 2022, based on available information, UnipolSai and the Group companies did not incur costs for any penalties pursuant to Italian 
Legislative Decree 231/2001 deriving from charges for crimes of corruption. 
 
For employees of Group Companies with an OMM, a periodically updated course is available on issues relating to the administrative 
liability of entities, in which particular attention is paid to corruption.  
In 2022, 87% of employees in the insurance, healthcare, agricultural, hotel and tourism sectors completed the training process 
relating to the most recent updates introduced (61% in 2021). 
 
To ensure the effective implementation of the OMM, agents were asked to acknowledge it, after it was made available for 
UnipolSai and UniSalute on the UEBA company intranet; this occurred in 96% of cases in the UnipolSai network and 93% of cases 
in the Siat network. For the Linear network referring to the Linear Next brand, the OMM is acknowledged when the engagement is 
assigned. 
 
The contracts that the Group enters into with suppliers include a clause in which the suppliers undertake to adhere to the OMM, 
under penalty of termination of the contract. Viewing of the OMM is certified for suppliers enrolled in the Suppliers Register, which 
in 2022 accounted for 15% of the total suppliers, with a 59.5% impact on total spending (stable with respect to the previous year). 
 
Percentage of employees specifically trained on anti-corruption policies and procedures in Italy  
 
 
 
 
There were no disciplinary measures in Italy connected with episodes of corruption.  
 
 
 
73% 
     91% 
Officers 
and Middle 
Managers 
83% 
Senior 
Executives 
96% 
Call centre 
personnel 
89% 
Administrative 
staff 
24% 
Blue-collar 
workers/ 
Other 
87%  
TOTAL

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
37 
 
Anti-money laundering and anti-terrorism measures  
UnipolSai pays particular attention to compliance with national and international legislation designed to combat money laundering 
and terrorist financing and complies with the principle of active cooperation in preventing such phenomena. 
The fight against money laundering and terrorist financing is based on the "Money Laundering and Terrorist Financing Risk 
Management Policy". 
In accordance with the policy, specific processes and procedures are in place concerning customer due diligence, reporting 
suspicious transactions, abstention and suspension, risk assessment and management and internal control measures aimed at 
preventing and blocking the carrying out of transactions connected with money laundering or terrorist financing.  
 
All of the UnipolSai Group Companies subject to Anti-Money Laundering Regulations (Italian Legislative Decree 231/2007 and 
subsequent amendments) have a dedicated structure responsible for managing the risk of money-laundering and terrorist 
financing according to the organisational structure defined at Group level.  
The anti-money laundering activities aim to ensure proper compliance with the Decree as regards customer due diligence 
obligations; storage obligations; reporting obligations; and personnel training. 
 
Anti-money laundering training programmes are compulsory and held on an ongoing and periodic basis with a view to supporting 
those who directly manage customers in the fulfilment of obligations deriving from regulatory provisions. Taking into account the 
procedures put into place to meet information gathering obligations for customer due diligence, recording and storage purposes, 
as well as the detection of anomalies for the assessment of suspicious transactions for possible reporting, UnipolSai has developed 
specific internal programmes for the training of personnel, collaborators, the direct distribution network and brokers, in order to 
spread the culture of compliance and respect for applicable anti-money laundering and anti-terrorism regulations. 
 
In the final quarter of 2022, the new “Anti-Money Laundering” course was made available to employees, to replace the previous one 
which had coverage of more than 90%. For insurance companies operating in Italy, overall use of the "Anti-Money Laundering" 
course in 2022 totalled 15%. With reference to the different job classification levels, 39% of Senior Executives, 15% of 
Officers/Middle Managers, 13% of administrative staff and 14% of call centre personnel took the course. 
 
In the case of UnipolPay, as an electronic money institution, periodic reporting to the supervisory authority was prepared and it was 
integrated into Group Policies. With respect to commercial relations, both controls for the performance of due diligence processes 
in the partner qualification and service provision phase and assessment processes for reinforced due diligence as well as indicators 
of anomalies in transactions and the monitoring of sanctions (Anti-terrorism, OFAC, etc.) were prepared and formalised. All 
employees of UnipolPay have received anti-money laundering training. 
 
For the companies operating in Serbia, internal procedures are in place, aligned with the provisions of local laws, and money 
laundering and terrorist financing prevention activities are continuously monitored. Activities and specific measures are envisaged 
to analyse the characteristics of the customers and monitor their transactions in accordance with the risk categories specified, 
including a check that the activities are compliant with the nature of the commercial relations and the usual volume and type of 
activities conducted with the customers. Procedures and mechanisms are also in place to flag up customers and transactions for 
which there are reasons to suspect involvement in money laundering and terrorist financing. Employees receive regular training on 
this issue, through a course which at the end of 2022 had been attended by 64% of them.  
 
UnipolRe has its own set of anti-money laundering, anti-terrorism and anti-corruption controls based on local regulations, and is 
subject to review and sanctioning by its supervisory authority, the Central Bank of Ireland.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
38 
Responsible data management 
Given the different businesses conducted by the Group companies, UnipolSai holds numerous personal data, which relate to 
different moments in the life of individuals, their conduct, the resources available to them, their health, habits, preferences. The 
phenomenon will increasingly expand as the connection of new devices continues.  
 
The Group's general guidelines on the protection of natural persons with regard to the processing of their personal data, as well as 
the organisational model (organisation and roles, people, culture and responsibilities), operating model (processes, rules and 
documentation) and architectural model (technologies and tools) structured by the Group are defined in the Policy on the protection 
and leveraging of personal data.  
UnipolSai uses this system to implement Regulation (EU) no. 2016/679 (the GDPR) and performs ongoing assessment of the 
effectiveness and efficiency of controls, processes and the organisation put into place for implementation of the GDPR, with 
support from the Group Data Protection Officer (DPO).  
 
It should be remembered that in 2020 the Group approved the “Unipol Data Vision”, which integrates the privacy protection system 
with the commitment of fair and transparent data leveraging. The advanced data management supports a more knowledgeable 
assumption of risks, able to make the handling of any claims more sustainable and leading to an increasingly stronger capacity to 
protect customers in an accessible manner. The UnipolSai vision therefore represents an opportunity to create value that is shared 
among customers, the Group and the community as a whole, supporting the development of solutions with a common contribution 
from multiple players to satisfy the needs of the community.  
 
Training on privacy topics involved most of the Group’s collaborators (over 90% of employees in Italy) and numerous agents and 
sub-agents (more than 80% in both cases). In 2022, cyber security courses reached 17,891 people in the agency network, 3,693 in 
the Arca sales network and 5,194 employees. 
 
In 2022, there were 269 data breaches reported in the Group companies, understood as a security violation that leads to the 
accidental or unlawful destruction, loss, alteration or unauthorised disclosure of, or access to, the personal data transmitted, stored 
or otherwise processed.11 All of the cases were promptly managed and resolved with the aim of providing the utmost protection for 
the rights of data subjects. 
In 2022, the Data Protection Authority received only 1 documented report for an alleged privacy breach, which was answered 
promptly without any follow-up by the Authority.  
 
Amongst the initiatives aimed at handling cyber risk, in terms of Governance, the Group Information Security Policy defines, also in 
accordance with the provisions of the ISO 2700112 standard, the guidelines on cyber security, which support the implementation of 
the cyber security strategy and provide for the adoption of physical, logical and procedural security measures aimed at ensuring, 
for the information processed through the IT systems, appropriate and consistent protection throughout its entire lifetime.  
 
The Governance, Standards, Continuity and IT Systems Security function, on the staff of the Group Chief Information officer, 
operates in liaison with the IT operating functions for the correct implementation of company cyber security guidelines, in 
alignment with the Control Functions and the DPO for adopting regulations and assessing the action taken to implement them. The 
risk control system associated with the management and use of data is completed by various other Group policies, in particular the 
Operational Risk Management Policy, the Personal Data Protection Policy, the Business Continuity Management Policy, the 
Outsourcing and supplier selection policy, and the Data Governance Policy. The Chief Information Officer and the Head of the 
Governance, Standards, Continuity and IT Systems Security function report annually to the Board of Directors of the Parent and of 
the Companies falling within the scope of the Information Security Policy, as well as to the Control and Risk Committee of UnipolSai 
and Unipol Gruppo, to the extent of their responsibilities, with respect to the state of corporate cyber security in the reporting 
period. 
 
The initiatives envisaged in the Strategic Plan to enhance and develop cyber security adopted in 2022 cover three main areas: 
• 
updating of company policies and procedures based on regulatory developments and cyber threats, and conducting 
audits on Third Parties according to risk-based logics; 
• 
strengthening of Threat Intelligence, Antispam and Incident Detection & Response services, also through collaboration 
with specialist technological partners at the forefront of the sector, and platform updating and development to support 
the monitoring of network, system, application and data security. Vulnerability assessment and penetration test sessions 
were also carried out on the Group's infrastructure and applications, with particular regard to those most critical and 
exposed on the internet, and tests for restarting IT systems after disaster events; 
 
11 According to the GDPR, data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, 
stored or otherwise processed.  
12 The ISO/IEC 27001 standard is an international standard that defines the requirements to set up and manage the information security management system, and includes aspects relating to logical, 
physical and organisational security.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
39 
 
• 
Cyber Awareness initiatives for technical personnel and end users to mitigate cyber risk linked to the human factor, 
through the new “Cyber 2022” course for employees and intermediaries and a specific application security workshop for 
around 60 Group programmers.  
 
During the year, despite the increase in threats and attempted attacks linked to cyber crimes and the Russia-Ukraine conflict, no 
events emerged that compromised the integrity, availability or confidentiality of the Group's data. 
UnipolSai has been certified according to the international security standard ISO 27001 for its Advanced Electronic Signature 
service since 2013 and is audited annually by external auditors. 
 
The Companies operating in Serbia have implemented changes to the internal processes that regulate the protection of personal 
data to systematise and harmonise them to the European standard, with particular reference to the underwriting process, 
compensation claims and various customer assistance processes. 
During 2022, training was provided to employees on the subject of privacy and information security, which reached 83% of total 
employees. 
 
In terms of IT security, in 2022 DDOR Novi Sad renewed the ISO 27001 certification for its information security management system 
and its ISO 22301 Business Continuity Management certification, which supports the organisation in reducing the likelihood of 
incidents and ensuring the resumption of operations following disruptions.  
In 2022 in Serbia, there were no reports of critical issues either in terms of privacy or IT security, and no complaints were identified 
in this respect.  
Protection of fair competition 
In recent years, issues related to competition and consumer protection rights have assumed increasing importance in EU policies, 
as they are priority and essential tools for effective implementation of the single market. 
This has resulted in a significant increase in the level of attention from Antitrust Authorities, also confirmed by the extent of the 
sanctions imposed on companies for violations of antitrust and consumer protection regulations.  
In this context, the UnipolSai Group undertook an important initiative to raise the awareness of its employees and the agency 
network on consumer protection (through a specific training activity that involved all the Group Companies) and simultaneously 
launched activities necessary to provide a specific Antitrust Compliance Programme to Linear in 2021, UnipolSai in 2022 and 
UniSalute in 2023.  
The UnipolSai Programme was launched by resolution of the Board of Directors of 10 February 2022, with the specific objective of 
"securing" company processes and activities, further strengthening the antitrust culture and sensitivity of its employees, and was 
carried out - as for Linear - on the basis of indications provided in the Antitrust Authority (AGCM) Guidelines on antitrust compliance 
and Italian and international best practices of reference.  
In this respect, steps were therefore taken to: 
• 
map the areas and business activities potentially exposed to antitrust risk; 
• 
prepare an antitrust manual, on the basis of the risk mapping activity mentioned above, containing guidelines and an 
antitrust organisational procedure; 
• 
identify an internal contact to be entrusted with the functions of Antitrust Compliance Officer, with the task of 
supervising implementation of the Procedure, and in particular: i) managing relations with the antitrust authorities; ii) 
carrying out preventive advisory activities on antitrust issues and problems; iii) carrying out control activities on 
compliance with antitrust regulations; iv) monitoring the Company’s membership and participation in associations; v) 
receiving and managing any reports from personnel regarding suspected violations of antitrust regulations, the Manual 
and the Procedure; vi) monitoring developments in competition law regulations; vii) coordinating and planning periodic 
training activities for Company employees responsible for sensitive areas from the antitrust perspective. 
 
On 15 December 2022, the Board of Directors of UnipolSai approved the Programme, and therefore: 
• 
approved the Antitrust compliance manual on possible topics of potential interest for the Company, also containing the 
guidelines with regard to the management of potentially sensitive activities; 
• 
approved the adoption of the Antitrust Organisational Procedure, containing the reference legal framework, as well as 
adequate measures and procedures for preventing the commission of offences on the matter or limiting their 
consequences; 
• 
established the Antitrust Compliance Officer, reporting to the Chief Legal Officer. 
 
In order to actually implement the Programme, ad hoc training sessions on antitrust have already been planned for 2023, which will 
first involve top management staff working in antitrust-sensitive areas and, subsequently, the remaining participants targeted by 
the Programme. 
On 7 February 2023, the Board of Directors of UniSalute also approved the launch of the antitrust compliance programme, to be 
implemented by the end of 2023.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
40 
Sanctions  
There were a total of 3,107 interventions by IVASS against UnipolSai and the Group’s other insurance companies operating in Italy 
in the course of 2022, basically in line with 3,091 in the previous year. 
 
During 2022, UnipolSai Assicurazioni paid 219 penalties amounting to €1,058,849, all relating to claims pertaining to previous years 
and including 205 in the settlement phase. No complaints generated penalties in 2022. 
 
Under the current sanctions rules applied by the Supervisory Authority in relation to offences occurring after 1 October 2018, the 
administrative sanction ranges from a minimum of €30k to a maximum of 10% of turnover, while offences committed until 
30 September 2018 and ascertained subsequently by IVASS are subject to the previous regime, which correlates the amount of the 
sanction with the days of delay in meeting the obligations established by regulations. 
 
In relation to complaints submitted by customers pursuant to IVASS Regulation no. 46/2016, UnipolSai Assicurazioni alone, 
together with its agents, handled 1,429 complaints. 
 
Number of IVASS interventions and Sanctions paid 
 
 
2022 
2021 
Amount of IVASS sanctions paid (€k) 
1058 
259 
Number of IVASS actions
3,107
3,029
Number of offences sanctioned
219
54
 
 
 
In relation to compliance with environmental regulations, there were no fines or non-monetary sanctions imposed for damage 
caused to the environment as a result of the activities of the Group companies, nor as regards health and safety. 
 
 
 
 
 
Tax strategy and tax management methods 
In 2022, the Board of Directors approved the strategy for defining the principles and limits on which tax-related risk management 
is based (the “Tax Strategy”13) for all companies in scope. 
The document, which is based on the values adopted by the Group and recognised in the Charter of Values and the Code of Ethics, 
sets out the guiding principles of tax management within the Group, including in particular compliance with tax regulations, in the 
belief that through the payment of taxes due, the Group contributes to the needs of the communities in which it operates and to 
transparency in relations with the tax authorities. 
The Group's approach is geared towards ensuring the correct application of tax rules while maintaining a high degree of 
transparency in its dealings with tax authorities. 
Consequently, the Group acts in full compliance with tax regulations in its various countries of operations, meeting its tax 
obligations, collaborating with appointed inspection bodies and thereby protecting the Group's reputation over time. 
Unipol has a relationship of full collaboration with the competent tax authorities, supporting any audit activities and responding to 
requests received with the highest possible speed and transparency. In its operating offices, the Group promotes and sustains the 
streamlining and simplification of administration and management systems for the relevant taxes. The aforementioned conduct is 
based on sustainability principles, given the fact that paying taxes is the key pillar for economic and social development in the 
community in which the Group operates. Considering the ethical importance of taxation, the Group takes action to disseminate the 
culture and value of prompt and responsible application of tax regulations. 
Tax management is mainly entrusted to the Group's Tax Service, which reports to the Group Chief Financial Officer; the Service 
supervises and manages the application of tax legislation and also provides advice, guidance and control to all companies within 
the Group by ensuring assistance and support as part of the control activities implemented by the Tax Authorities.  
The company processes contain procedures and tools for the management of tax aspects. A number of significant tax processes 
are subject to recognition for the purpose of procedures pursuant to Italian Law 262/2005 (Law on the Protection of Savings and 
Governance of the Financial Markets).  
 
13 Published on the Company's website at the following address https://www.unipol.it/it/governance/sistema-di-corporate-governance/strategia-fiscale-del-gruppo-unipol 
For further details on Sanctions, please refer to the section "Appendix - UnipolSai in Numbers".

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
41 
 
Aspects related to tax management do not call for the structured involvement of the Board of Directors. However, where 
significant problems emerge, the appointed Functions provide suitable reports and carry out preventive assessments of the tax 
consequences of transactions of greater relevance. 
The Separate Financial Statements documentation discloses the revenue, profit deriving from technical and financial management, 
taxes for the year, and also includes a statement of reconciliation of the theoretical tax burden compared to the actual tax burden, 
with an explanation of the main reasons for deviations. The main items causing mismatches between taxes paid and taxes 
recognised are subject to disclosure.  
Since 2016, the Unipol Group has prepared a country-by-country report on income taxes, the “CbCR" (Country by country report), 
including UnipolSai data. 
The financial statements include, where necessary, prudential provisions against current or potential disputes concerning the 
application of taxes, where there are divergent interpretations with respect to those expressed by the tax authorities in the context 
of relations based on mutual transparency and discussion.  
Tax risk is in any event one of the operational risks subject to monitoring and assessment under Solvency II regulations. The basis 
for the approach adopted is the identification, profiling and quantification of risks for the purpose of defining capital requirements.  
 
The Group's Italian and foreign companies pay taxes and duties in application of the tax regulations in force in each country. 
In 2022, the total taxes paid to the tax authorities (on income, premiums, ownership, insurance, mathematical provisions, 
withholding tax, etc.) by Group companies came to around €1.9bn. 
Income taxes recorded a consolidated tax rate for the year of 27.18% (30% in 2021). 
 
 
 
 
Relations with institutional stakeholders and representation of interests 
In 2022, the activity of relations and dialogue with institutional stakeholders continued, with particular reference to their activity 
of producing legislation and regulations for the sectors of interest to the Group. 
 
The Group actively and transparently engages in relations with institutional stakeholders in order to contribute to knowledge of 
technical, economic and market trends and therefore place stakeholders in the best conditions for making policy decisions. To this 
For further details on Tax Management, please refer to the section "Appendix - UnipolSai in Numbers".  
Income and Taxes: Country by Country Report summary*  
The Netherlands 
Total revenues: zero  
Gross profit: -€215k   
Paid taxes: zero 
Serbia 
Total revenues: €110,287k 
Gross profit: €5,678k 
Paid taxes: €2,092k 
Italy 
Total revenues: €15,147,394k   
Gross profit: €840,233k   
Paid taxes: €63,421k  
 
Luxembourg 
Total revenues: zero 
Gross profit: -€23k  
Paid taxes: zero 
Ireland 
Total revenues: €289,623k 
Gross profit: -€54,633k 
Paid taxes: €160k
* The data shown relate to the 2021 tax period; this is because in order to meet the GRI standard, the Unipol Group also uses the data collected for Country by Country Reporting introduced, 
in line with the OECD's work on the Base Erosion and Profit Shifting project (BEPS), by Italian tax legislation (Article 1, paragraph 145 of Law 208/2015) which must be sent to local tax 
authorities within 12 months of the end of the relevant tax period.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
42 
end, UnipolSai, starting with accurate monitoring and analysis activities, contributes with its briefs, depositions and studies to 
legislative and regulatory processes at Italian and EU level on topics of interest to the business. 
 
The Group has been enrolled in the Parliamentary Register of Representatives of Interest since 2017 and the EU Voluntary 
Transparency Register since 2014. The registers aim to provide citizens with single, direct access to information on those who 
engage in activities designed to influence national and EU decision-making, on the interests they pursue and the resources they 
invest in such activities. 
 
The Group does not finance, either in Italy or abroad, political parties, their representatives or candidates, nor does it sponsor 
congresses or celebrations whose sole purpose is political propaganda, nor does it make contributions to or incur expense for 
political campaigns, political organisations, lobbyists or lobbying organisations and other tax-exempt groups as defined in the 
OMM. 
 
UnipolSai has not been a member of the National Association of Insurance Companies (ANIA) since 2015. 
 
With reference to advocacy activities, the "Welfare, Italia" project continued in 2022 with a view to building and expanding a 
permanent, open and transparent discussion platform on welfare, which can actively contribute to reshaping the country's 
healthcare and social/assistance policies. 
Through the activities of its Think Tank, promoted by Unipol Gruppo in collaboration with The European House-Ambrosetti, the 
project presented the 2022 Strategic Report, which analysed ongoing demographic trends and the relative impacts for the welfare 
system, identifying priorities for system evolution to ensure its balance. 
 
In accordance with the guidelines of the “Opening New Ways” Strategic Plan, in 2022, the “The Urban Mobility Council” Think Tank 
project was launched in the Mobility ecosystem. The objective is to construct a permanent platform for dialogue between 
institutional stakeholders, the academic world, business players and the media on the new frontiers of mobility, which is connected, 
green, autonomous and integrated, to seek out an economic, social and environmental sustainability supported by the digital 
transition and the leveraging of data.  
The Think Tank, with the patronage of the Ministry of Ecological Transition and the European Commission, held the first edition of 
the Forum on 27 June 2022, during which the research report of the Polytechnic University of Milan called “The power of data” was 
presented, with a view to designing and optimising predictive models of the mobility of the future. The Think Tank’s activities 
therefore continued with two local roundtables at Motor Valley in Modena and Turin, the former dedicated to the contribution of 
innovation and start-ups to sustainable mobility, and the latter devoted to autonomous driving and cooperation between ethics and 
security. 
 
Contribution to regulatory processes - UnipolSai's position 
2022 saw the continuation of the institutional positioning activities of the Group, as an authoritative, independent and autonomous 
point of reference for the national and European institutions, as well as the leveraging of the best relational areas to activate 
synergies, promote the exchange of expertise and boost support for the business and awareness of external competitive contexts.  
These activities were pursued primarily through two main channels: on one hand, through participation in the public consultation 
processes launched by institutions and the competent industry authorities at national, European and international level; on the 
other hand, through dialogue and collaboration with the parties concerned, including public parties and local and industry 
associations, on the basis of the criteria of sharing, cooperation and transparency. 
 
In more detail, in 2022 the Group participated at domestic level in 7 public consultation procedures and at EU level in 14 public 
consultations/surveys, for a total of 21 engagement processes relating to topics linked to Life products, the data economy and the 
application of digital technologies and sustainability.  
 
At national level, the initiation of debate in view of the update of regulations on linked contracts (i.e. unit and linked policies) in Life 
products, concerning policies with benefits linked to the value of internal funds or UCITSs or a reference index, was of particular 
interest for the insurance sector. 
With respect to the new regulations subject to the IVASS consultation, the Group shared the need to innovate the regulations 
currently in force on linked products in order to guarantee adequate “value for money” to policyholders.  
Just as relevant at national level was the publication of the decree14 enacting Regulation (EU) 2019/1238 on the pan-European 
Personal Pension Product (PEPP) in Italian law and Decree of the Ministry of Economic Development no. 88 of 2 May 2022 governing 
the requirements and criteria of eligibility for working as corporate officers and those who perform administration, management 
and control functions and those performing key functions at insurance and reinsurance companies. 
 
14 Italian Legislative Decree no. 114 of 3 August 2022, which entered into force on 23 August 2022.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
43 
 
  
As concerns the European regulatory context, the main regulatory change for the insurance sector in 2022 was the publication of 
Regulation (EU) 2022/1419 on IFRS 17, which applies to accounting periods from 1 January 2023 onwards. This intervention is 
profoundly discontinuous with respect to IFRS 4 in terms of the methods for measuring and recognising profits from insurance 
contracts, also in order to increase the transparency and comparability of accounting information. The Regulation was transposed 
to Italian law by IVASS through Measure no. 121/2022, which amended the financial statement layouts contained in ISVAP 
Regulation no. 7/2007. 
 
The revision of the Solvency II Directive (Directive 2009/138/EC) continues to represent one of the dossiers of most interest for 
the insurance sector and for UnipolSai in particular. On this matter, the Group has written position papers and prepared analyses 
for preparation and participation in institutional meetings on the dossier at national as well as European level. 
 
Regarding thematic areas linked to the Data economy/Artificial Intelligence, please recall the main specific initiatives on the 
protection of personal data of the EDPB (European Data Protection Board) and more generally on the data economy presented by 
the European Commission in the first part of 2022 (i.e. the proposed regulation on fair access to and use of data - the Data Act - and 
the proposed regulation for a European health data space), with regard to which the Group highlighted the importance of 
guaranteeing fair, undistorted competition to allow for equal and non-discriminatory access to data for all independent service 
providers.  
As regards the area of sustainability, the Group’s attention concentrated on sustainable finance and climate change. 
Specifically, as concerns sustainable finance, the Group: 
• 
participated in consultations relating to complementary initiatives of the European Commission and ESMA on the 
topic of environmental, social and governance (ESG) ratings, recognising that the lack of a legally binding definition 
of ESG ratings and the absence of minimum requirements relating to sources of information and methodologies 
constitutes a serious problem, which impacts the reliability and comparability of ESG ratings and ESG data; 
• 
intervened in the proposed directive on corporate sustainability due diligence (CSDDD) by sending a position paper 
to the European Commission to draw its attention to two main aspects: (i) the importance of requiring the application 
of the CSDDD at group level, currently not contemplated in the proposal; (ii) legal uncertainty and confusion deriving 
from several definitions contained in the proposal, such as that of “customer”, “partner” and “established business 
relationship”, which make it difficult especially for financial companies to establish the scope of application of due 
diligence obligations as well as the scope of the products/services/financial solutions covered;  
• 
expressed observations on non-financial reporting in the course of consultations launched by EFRAG on the 
development of sustainability reporting standards (ESRS) that will need to be used by companies - as set forth in the 
Corporate Sustainability Reporting Directive (CSRD) - for the preparation of sustainability reporting. The Group 
provided its opinion, inter alia, to emphasise how presuming that all information is material is not completely 
effective and that it must instead be possible for organisations to provide only the information that is (deemed) 
relevant, without the obligation of providing reasons for not including certain information in their non-financial 
reporting; 
• 
expressed its critical opinions in a targeted consultation of the European Commission on retail client assessment 
portability and the consultation conducted by EIOPA on the draft “Guidelines on the integration of the customer's 
sustainability preferences in the suitability assessment under the Insurance Distribution Directive”, both regarding 
the topic of integrating customer sustainability preferences in the adequacy assessment pursuant to the insurance 
distribution directive (IDD); 
• 
monitored work concerning the approval of the EU Taxonomy delegated acts (delegated regulation (EU) 2022/1214) 
aimed at integrating the “Climate” delegated act (delegated regulation (EU) 2021/2139) with technical screening 
criteria for economic activities in the energy sectors, particularly natural gas and nuclear energy. 
 
On climate change, where protection from climate risks is becoming increasingly urgent, the Group took part in the consultation 
initiated by EIOPA on its supervisory statement on exclusions in insurance products related to risks arising from systemic events. 
Via the statement, the Authority aims to promote supervisory convergence on the manner in which national authorities evaluate 
the treatment of insurance product exclusions in relation to the risks deriving from systemic events as part of the design of an 
insurance product and the definition of terms and conditions. The EIOPA supervisory statement intends to guarantee that the 
interests of current and potential policyholders are taken into due consideration when products are developed or revised or when 
events take place that call into question the extent of the coverage. On this point, the Group highlighted, consistent with the main 
purpose of insurance companies of meeting the increasing needs of policyholders for insurance cover in light of events such as 
climate change, cyber attacks and pandemics, the importance of guaranteeing clear information and effective disclosure on the 
scope of the level of protection offered by insurance products, avoiding the use of generic terms in contracts and the use of generic 
exclusions of the coverage of systemic risks. In this respect, the Group believed that quality advisory services are the most 
effective and feasible tool for mitigating the risks linked to the application of exclusions in insurance contracts.

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44 
Human Rights  
The Group’s awareness of its responsibility to protect, respect and promote human rights and fundamental freedoms for all people, 
with no distinction based on gender, ethnicity, language, religion, age, sexual orientation and gender identity, political and trade 
union membership, origin, disability or other personal conditions, is reflected in the Group’s Code of Ethics and Sustainability Policy, 
which outline the principles and guidelines for managing the direct and indirect impacts of its activities in connection with human 
rights. 
In particular, the Group is committed to respecting and actively disseminating the principles established by Italian regulations 
governing respect for fundamental human rights and the standards issued by the reference international organisations, including: 
• 
the Universal Declaration of Human Rights and subsequent international conventions on civil and political rights and 
on economic, social and cultural rights; 
• 
the United Nations Conventions on the rights of women, the elimination of all forms of racial discrimination, on the 
rights of the child and on the rights of persons with disabilities; 
• 
International Labour Organisation (ILO) Declaration on Fundamental Principles and Rights at Work and the eight 
Fundamental Conventions; 
• 
United Nations Guiding Principles on Business and Human Rights (“Ruggie Principles”); 
• 
OECD Guidelines for Multinational Enterprises; 
• 
United Nations 2030 Agenda for Sustainable Development.  
In its direct activities as well as in relation to its spheres of influence, Unipol’s commitment is aimed at respecting the principle that 
all people have rights and fundamental freedoms, irrespective of their nationality, sex, religion, race or any other status. To this end, 
the Group has committed to a number of global initiatives to support the protection and development of human rights: 
• 
UN Global Compact: as a signatory, the Group undertakes to respect and disseminate the principles pursued, 
incorporating both the Universal Declaration of Human Rights and the fundamental standards on labour and human 
rights of the ILO within its Code of Ethics, Sustainability Policy and Supplier Code of Conduct for responsible 
procurement adopted for the management of ESG matters with respect to suppliers. Joining the UN Global Compact 
triggers a public reporting requirement, through the “Communication on progress” (COP), and support and promotion 
of its principles; 
• 
UNEP FI Principles for Sustainable Insurance and UN Principles for Responsible Investment: Unipol is a member of 
both initiatives with a view to ensuring that sustainability is fully integrated in its business activities, as set forth in 
the relative “Guidelines for life business underwriting activities with reference to environmental, social and 
governance factors” (“Life ESG Guidelines”) and “Guidelines for non-life business underwriting activities with 
reference to environmental, social and governance factors” (“Non-Life ESG Guidelines”) as well as investment 
activities, as specified in the “Guidelines for responsible investing”. 
 
In observance of Global Compact Principles I and II, according to which businesses are asked to “support and respect the protection 
of internationally proclaimed human rights within their respective spheres of influence” and “make sure that they are not complicit 
in human rights abuses, even indirectly”, Unipol undertakes to identify, when possible prevent, and mitigate the potential human 
rights violations directly or indirectly connected to its activities. As already mentioned in the section “Sustainability governance 
and monitoring of environmental, social and corporate governance risks”, when setting up its due diligence approach, UnipolSai 
defined a method for establishing an order of priority of the most significant risk areas, and as a result scheduled the subsequent 
processes of analysis and assessment in the various areas from a risk-based perspective.  
In the course of 2022, this approach was also enhanced by assessments emerging from the materiality analysis performed when 
drafting the 2022-2024 Strategic Plan, which brought to light that the aspects identified by the company as material on human 
rights linked to its transactions and/or value chain regard on a priority basis non-discrimination in employment and hiring, working 
conditions (which include a healthy and safe work environment and fair salaries and working hours), gender equality and women’s 
rights, digital security/privacy.  
 
In the Group’s risk management model, on the basis of the commitments made through the Specific risk management policies, 
assessment procedures are indeed established which make it possible to systematically identify and analyse the risk of generating 
potential negative impacts on human rights in the Group and its spheres of influence and qualification. Internally and throughout its 
value chain, the Group employs a number of analysis and listening tools (whistleblowing, reporting made to the ethics officer, trade 
union communications, data-driven analysis systems) and involves multiple players (including: rights holders; parties in its spheres 
of influence, such as suppliers, investees and customers; reliable, independent and competent external information sources; ESG 
data and information providers) with which it collaborates to identify potential human rights violations linked directly to its 
activities or indirectly through its spheres of influence. The assessment aims to determine both the potential negative impacts on 
human rights in all activities, as well as the efforts of the business model to mitigate or manage the risk of generating such impacts. 
 
From this perspective, in the course of 2022 a number of initiatives were undertaken to mitigate and prevent human rights risks and 
impacts, particularly with reference to working conditions, through third-party audits (as described in more detail in the “Suppliers” 
section), digital security/privacy through training provided to commercial intermediaries and employees (as described in the

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
45 
 
dedicated section), gender equality and women’s rights through the introduction of the gender pay gap limitation objective as an 
indicator to be verified for the attribution of a long-term incentive for Senior managers (as described in more detail below) and non-
discrimination in the workplace through the initiatives described in the section dedicated to Employees. 
With reference to commercial relations in business activities, in line with the United Nations Global Compact framework, as well as 
the policies defined by the OECD in its “Responsible business conduct for institutional investors: Key considerations for due 
diligence under the OECD Guidelines for Multinational Enterprises”, which identify the exclusion from commercial relations of 
companies involved in human rights violations as one of the pillars of the integration of ESG policies, the Group, as recalled 
previously, adopted appropriate measures in its main business policies. Both the Guidelines for responsible investing and the Non-
Life and Life ESG Guidelines affirm the principle of excluding companies or issuers involved in human rights violations, as specified 
below:  
• 
exclusion if involved in severe violations from new investment and underwriting transactions and in the case of companies 
already in the portfolio; 
• 
close monitoring, engagement process and possible termination of relationships in case of ESG practices that are not 
consistent with the company's policies during the relationship. 
 
As regards investments, the screening of exclusion criteria, including respect for human rights (for the other exclusion criteria, refer 
to the UnipolSai and Investments section) covers roughly €42.3bn. 
The Group currently excludes 378 issuers from its investment universe due to various criteria (402 in 2021), including 230 corporate 
issuers, 43 of which have been excluded due to issues related to human or labour rights violations, either exclusively (32) or together 
with other critical issues (11). 
In the area of underwriting, there were no exclusions related to human rights violations in 2022. 
 
In particular, the issue of human rights, which affects various areas of the Group’s operations, is widely addressed throughout the 
document, as summarised in the following table:

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
46 
Stakeholders  
Areas of impact  
Examples of oversight mechanisms 
Page which describes the 
oversight in place 
Employees 
a. Health and Safety 
b. Combating harassment 
c. Freedom of trade-union 
association 
d. Equal opportunities and non-
discrimination 
e. Work/life balance 
• Procedure for reporting violations 
(Whistleblowing Procedure) 
• Guidelines on human resource management 
and organisation 
• Guidelines on human resource management 
and organisation 
• Guidelines for the Selection of external non-
executive personnel for the Group Companies 
• Code of Best Practices which sheds light on a 
series of potentially harmful behaviours (with 
reference to mobbing, straining and sexual 
harassment) 
• Procedures relating to the performance of 
clinical activities  
• Clinical risk management procedures 
• Sector and supplementary agreements 
• Health and safety management system manual 
32-33; 98-104 
Customers/Employees
a. Privacy and personal data 
management 
• Policy on the protection and leveraging of 
personal data and further internal regulations 
on the matter. 
• Group Policy on data governance
32-33; 37-38; 68-69 
Customers 
a. Integration into assumption of 
risks 
• Underwriting policies - Non-Life Business and 
Life Business (and additional internal 
regulation or company communication 
documents), including:  
(i) Guidelines for Non-Life business 
underwriting activity with reference to 
environmental, social and governance 
factors  
(ii) Guidelines for Life business 
underwriting activity with reference to 
environmental, social and governance 
factors
32-33; 53-57 
b. Integration into management 
of investments 
• Guidelines for responsible investing 
•  Real estate guidelines 
32-33; 79-83 
c. Access to healthcare and 
welfare services 
• Procedures relating to the performance of 
clinical activities  
• Clinical risk management procedures 
32-33; 59-60 
d. Financial inclusion of the most 
vulnerable sectors of society 
• Policy on insurance and reinsurance 
distribution 
• Policy regarding product governance and 
control - Non-Life and Life Businesses 
32-33; 61-62 
Suppliers and Business 
Partners 
a. Inclusion of criteria regarding 
the respect for human rights into 
the supply chain 
• Organisation, Management and Control Model 
(OMM); 
• Outsourcing and supplier selection policy  
• Supplier Code of Conduct for responsible 
procurement 
32-33; 70; 105-108 
 
 
 
For detailed information concerning the United Nations Global Compact - CoP 2022, refer to the “Archive - Sustainability” 
section on the Unipol Group website; for more details on the Code of Ethics, refer to the “Our Identity” section on the Unipol 
Group website.

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47 
 
Remuneration policies 
The UnipolSai Group Companies annually adopt Remuneration Policies, drafted in line with the provisions of Regulatory Bodies in 
the sector and consistent with the Group’s short- and long-term objectives.  
The Remuneration Policies are approved by the Companies’ Boards of Directors and their respective Shareholders’ Meetings. 
 
The primary objective of Remuneration Policies is to guarantee fair remuneration, adequate to the role, responsibilities, degree of 
professionalism and individual skillset, in compliance with legal and regulatory provisions and consistent with sustainable 
performance requirements. 
 
To this end, the following principles are the essential parameters for the determination of remuneration: 
• 
a sound and prudent risk management policy, in line with the Group’s long-term strategic objectives, profitability and 
balance, avoiding remuneration policies based exclusively or prevalently on short-term results that could be an incentive 
to excessive risk exposure; 
• 
internal equity, so that remuneration is consistent with the position held and the connected responsibilities, the role 
assigned, the experience gained, skills, capacities demonstrated and performance, as well as with the nature, extent and 
complexity of the risks inherent in business activities; 
• 
meritocracy, so that the results achieved and the conduct enacted to achieve them are rewarded; 
• 
dialogue with the reference markets, in order to create competitive pay packages, learning of the trends, guidance and 
best practices so as to sustain health competition fairly and effectively.  
 
The annual remuneration of non-executive Directors is fixed. In addition, they receive reimbursement of expenses incurred to carry 
out their duties, and a fee for attending each board meeting and shareholders’ meeting. In addition, the Board of Directors provides 
Directors who are members of Board Committees, if any, with an extra fixed remuneration for the office held, without payment of 
any attendance fee.  
No variable component is envisaged in the remuneration linked to results or based on financial instruments, nor is the payment of 
an indemnity due to Directors in the event of resignation, termination of mandate/office or dismissal following a takeover bid. 
 
The annual remuneration of Statutory Auditors is fixed. In addition, they receive reimbursement of expenses incurred to carry out 
their duties. Statutory Auditors are paid no variable remuneration. 
 
Executive remuneration involves payment of a fixed as well as a variable component. The variable component is linked to Group, 
company and individual performance, and is commensurate with the fixed component and the weighting of the organisational role 
covered by the beneficiary. The fixed component remunerates the extent and level of responsibility, the degree of complexity 
managed and the experience required for the job; it also remunerates the skills, expertise and experience possessed. The fixed 
component is also calculated by taking account of the market benchmark. 
 
The variable remuneration component, balancing payments in monetary form and/or financial instruments, aims to reward results 
achieved in the short and medium/long-term, expressed not only in the form of economic revenue, but also in the form of attention 
to risks and qualitative performance, also linked to ESG criteria, as well as to develop professional skills while enacting an effective 
retention policy. 
 
The following principles constitute the specific parameters of the Remuneration Policies: 
• 
adequate balancing between the fixed and variable remuneration components and the connection between the variable 
component and pre-established, material and measurable efficiency criteria, to strengthen the correlation between 
results and remuneration; 
• 
the ex-ante establishment of limits for the variable component; 
• 
sustainability thanks to the proper balance between short and long-term efficiency criteria, on which remuneration is 
dependent, through payment of the variable component in instalments, setting a minimum vesting period for the 
assignment of financial instruments, the option to reduce or the right to require the return of said component in the event 
that specific conditions are not fulfilled; 
• 
with reference to Top Management, the provision of share ownership requirements, consisting of a lock-up obligation, for 
a predetermined period, on the shares assigned as a result of participation in the incentive plans. 
The plan also includes malus and claw-back clauses.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
48 
 
 
 
VARIABLE COMPONENT 
 
A 
prerequisite 
for 
the 
recognition of any incentive is 
the continuation of effectively 
positive economic results and 
the minimisation of risk factors, 
aside from the presence of a 
Dividend Capability, i.e., the 
presence of the conditions, in 
terms of the economic result 
and 
the 
minimum 
solvency 
requirements of the Unipol 
Group, for any distribution of a 
dividend to Unipol shareholders. 
  
The 
variable 
component 
is 
divided into a Short-Term Bonus 
(STI) and a Long-Term Bonus 
(LTI). 
Short-Term Bonus (STI)
Every year, recipients are assigned economic-financial and non-financial objectives, 
quantitative and qualitative in nature, differentiated based on the level of hierarchical-
organisational responsibilities. These objectives are assigned through a cascading process, 
which progressively outlines the objectives set at Group level for individual company 
structures, in order to make the objectives assigned to the managerial levers more 
consistent. 
The Individual Performance Level is determined according to the degree of achievement of 
the assigned performance objectives. 
The Short-Term Incentive is allocated entirely in monetary form.  
 
 
The RepTrak® reputational index trend has a weight of 10% on the amount of the STI Bonus. 
The objective to be achieved is the Reputational Profile of the Unipol Group in the Year of 
Accrual of the incentive system, to be compared with the profile recorded by the Financial-
Insurance Sector as a whole.  
Furthermore, commitment-compliance objectives defined by the "Guidelines for 
responsible investing" are established for the functions specifically involved in the financial 
investment decision-making processes in order to guarantee monitoring of sustainability 
risks, as well as to contain potential negative effects of the investment decisions on the 
sustainability factors. 
 
Long-Term Bonus (LTI) 
The Long-Term Incentive is entirely assigned based on a closed financial instrument-based 
remuneration plan, which involves the distribution of Unipol ordinary shares and UnipolSai 
ordinary shares in the three-year period 2026-2028 (five-year period 2026-2030 for 
Executive Level Managers).  
 
The payment of the LTI bonus is based on achievement of the following indicators in the 
three-year period 2022-2024: 
 
•
economic and financial performance (which accounts for 60% of the amount of 
the LTI Bonus), relating to Unipol's Consolidated Gross Profit accumulated in 
the three-year period and the target of Unipol's solvency capital requirement; 
•
creation of value for Group shareholders (which accounts for 20% of the 
amount of the LTI Bonus), relating to the absolute level of Total Shareholder 
Return of Unipol Gruppo measured over the three-year period; 
•
sustainability (which accounts for 20% of the amount of the LTI Bonus), 
relating to the issues of Climate Strategy and Finance for the SDGs and the 
Gender Pay Gap. 
For detailed information, please refer to the Remuneration Report, available in the “Governance” section of the UnipolSai Group’s website.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
49 
 
With respect to the pay gap between women and men, as regards the overall remuneration of the Companies operating in Italy, in 
the executive category the median values of women were around 5 percentage points lower than the overall remuneration of men 
(+2 in 2021, change due to turnover); in the Officers and Middle managers category, the gap is in favour of men by around 6 
percentage points (value in line with 2021); in the administrative staff category this gap is roughly 7 percentage points (as in 2021), 
while there was an approximately 3 percentage point gap in favour of women in call centre personnel. 
It should also be noted that, with regard to the gaps relating to fixed remuneration for non-executive staff, the values overall were 
basically in line with the previous year, with the exception of the category of Call Centre Personnel, which confirmed a trend of 
improvement of the pay gap in favour of women.  
With regard to executive personnel, there is almost no pay gap (within 1 percentage point in favour of men). 
 
 
 
             -1.0%                -5.0%             -7.0%      +3.0%                 -6.0%      
            Senior Executives                                                  Officers                                          Administrative                       Call Centre personnel                             Blue-collar workers/Other       
                                                                                          and middle managers                                       staff                                                                                                                                                                                           
                -5.0%             -6.0%             -7.0%           +3.0%            -6.0%          
            Senior Executives                                            Officers                                    Administrative                                Call Centre personnel                          Blue-collar workers/Other       
                                                                                       and middle managers                                  staff                                                                                                                                    
* The figures exclude the foreign companies Arca Vita International, DDOR, DDOR Auto, DDOR Re and Unipol Re.  
Differences relating to median values of total gross annual remuneration of employees (fixed and variable parts) 
Differences relating to median values of gross annual fixed remuneration of employees
Pay gaps by gender and job level category*  
For detailed information on figures relating to pay gaps, please see the “Appendix-UnipolSai in numbers”

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
50 
FINANCIAL PERFORMANCE  
 
Profitability of the UnipolSai Group's activities 
In 2022, the UnipolSai Group achieved results in line with the objectives of the 2022-2024 Strategic Plan, with a consolidated net 
profit of €651m compared to €723m in the previous year. 
 
Net of the extraordinary components that characterised the 202115 and 202216 results, including the recognition of a solidarity fund 
for the early retirement of approximately 900 employees accounted for in the final quarter of last year, the 2022 normalised net 
profit of €789m is significantly higher than the 2021 normalised profit of €596m. 
 
Key financial and capital indicators  
Amounts in €m
31/12/2022 
31/12/2021 
Non-Life direct insurance premiums  
8,304 
7,943 
% variation 
4.5 
0.8 
Life direct insurance premiums 
5,341 
5,386 
% variation 
(0.8) 
24.4 
 of which Life investment products 
1,831 
1,272 
% variation  
44.0 
123.4 
Direct insurance premiums 
13,645 
13,329 
% variation 
2.4 
9.2 
Net gains on financial instruments (*) 
1,531 
1,496 
% variation 
2.3 
9.1 
Consolidated profit (loss) 
651 
723 
% variation 
(9.9) 
(15.2) 
Balance on the statement of comprehensive income 
(1,794) 
678 
% variation 
n.s. 
(32.3) 
Investments and cash and cash equivalents 
60,504 
69,339 
% variation 
(12.7) 
0.8 
Technical provisions 
51,766 
57,128 
% variation 
(9.4) 
(1.0) 
Financial liabilities 
9,142 
8,411 
% variation 
8.7 
19.2 
Shareholders' Equity attributable to the owners of the Parent  
5,569 
7,964 
% variation 
(30.1) 
1.1 
UnipolSai Assicurazioni SpA Solvency ratio (Partial Internal Model)  
288% 
326% 
 
 
(*) Excluding net gains and losses on financial instruments at fair value through profit or loss for which investment risk is borne by customers (index and unit-linked) and arising from pension fund 
management. 
 
 
For more detailed information, see the Investor Relations page on the website  
http://www.unipolsai.com/it/investor-relations/Pagine/default.aspx  
 
 
 
 
 
15 The 2021 results were positively influenced by the effects of the agreement relating to the settlement on the liability actions lodged against former directors and statutory auditors of Fondiaria-
Sai and Milano Assicurazioni and the tax realignment of certain goodwill and real estate. 
16 The 2022 results were negatively influenced by the recognition of the solidarity fund for employees. 
€13,645m 
Direct insurance premiums 
€651m 
Consolidated net profit
93.8% 
Combined Ratio - net of 
reinsurance
€ 0.16 
Proposed unit dividend per share

UnipolSai Assicurazioni |2022 Sustainability Report  
 
 
 
51 
 
The year 2022 marked the return to normal after two years of the COVID-19 health emergency, but it was also characterised by 
geopolitical tensions triggered by the war in Ukraine and the growth in inflation, factors which significantly influenced the 
businesses in which the Group operates. 
 
At 31 December 2022, direct insurance premiums, gross of reinsurance, stood at €13,645m, up (+2.4%) compared to €13,329m at 
31 December 2021. 
Non-Life direct premiums, amounting to €8,304m, recorded significant growth (+4.5%) compared to €7,943m at 31 December 2021. 
UnipolSai, which recorded Non-Life premiums of €6,883m (+2.4%), and the other Group companies contributed to this amount. In 
particular, UniSalute achieved premiums of €574m (+10.6%) and Arca Assicurazioni reported premiums of €245m (+29.1%), 
confirming the strategic nature of the relationship with the banking partners17 through which the Group's products are distributed. 
 
All Ecosystem business lines posted positive performance. 
The Mobility Ecosystem recorded €4,237m in premiums (+1.8%) and was further consolidated through the continuous growth of 
UnipolRental, the Group's long-term rental company, and UnipolMove, the new electronic toll system. In particular, despite 
unfavourable automotive market trends caused by supply chain disruptions, in 2022 UnipolRental recorded a significant increase 
in contracts acquired (approximately 78k compared to approximately 60k at the end of 2021), also thanks to the excellent 
commercial results achieved by UnipolSai agencies. The total number of vehicles registered at 31 December 2022 was 23,377, 
compared to 14,438 in the same period of last year. 
In 2022, the Welfare Ecosystem reported €1,650m in premiums (+11.0%), with a significant increase in the Health Class (+17.3%), 
while the Property Ecosystem, with premiums of €2,417m, grew by 5.4%. 
 
The Non-Life pre-tax profit amounted to €711m, compared to €752m in the previous year; excluding non-recurring components, the 
2022 profit, equal to €889m, is significantly higher than the €730m recorded in 2021. 
 
Breakdown of Non-Life direct premiums  
 
 
 
In 2022, there was a gradual recovery in the claims frequency after the COVID-19 pandemic: this situation was accompanied by an 
even more significant increase in the average cost of claims due to the pressure of inflation on vehicle repair costs and recent 
regulatory adjustments of the reference values of losses for minor injuries and family member losses.  
 
The year 2022 was characterised by very different inflationary dynamics compared to the past, marking discontinuity with respect 
to the trend of the last decade. The rise in inflation was driven by the increase in energy costs due to the onset of the war between 
Russia and Ukraine and accentuated by its continuation, aside from supply chain slowdowns and the scarcity of raw materials and 
electronic components, sectors already in crisis after the restrictions imposed during the pandemic period were lifted. 
 
The claim ratio (loss ratio of only direct business for the Non-Life business), including the OTI ratio, stood at 62.2% (64% in 2021). 
 
 
 
17 On 22 December 2022, UnipolSai renewed for a period of 5 years the agreements regarding the bancassurance partnership with BPER Banca SpA and Banca Popolare di Sondrio SpA relating to 
the distribution of Life and Non-Life insurance products of Arca Vita, Arca Assicurazioni and Arca Vita International and the “health” insurance products of UniSalute. 
Accident and Health
19.9%
MV and sea, lake 
and river vessels 
TPL
36.1%
Land Vehicle Hulls
10.7%
Fire and Other 
damage to property 
15.9%
GeneralTPL
9.3%
Other Classes
8.1%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
52 
Non-Life business - net of reinsurance 
 
Non-Life business 
31/12/2022 
31/12/2021 
Loss ratio - net of reinsurance 
65.2% 
67.1% 
Expense ratio (calculated on premiums earned) - net of reinsurance 
28.7% 
27.9% 
Combined ratio - net of reinsurance (*) 
93.8% 
95.0% 
        
 
  (*) with expense ratio calculated on premiums earned  
 
In the Life business, the Group achieved direct premiums of €5,341m, substantially in line (-0.8%) with the €5,386m recorded in 
2021, in an unfavourable market context characterised by high levels of inflation, high financial market volatility and rising interest 
rates. In this scenario, Italian households have focused more on supporting growing current expenses, driving down demand for Life 
policies. The premium mix was mainly oriented towards multisegment products, in keeping with a strategy aimed at reducing capital 
absorption and containing the guaranteed minimum rate (at the end of 2022, 47% of the reserves had a guaranteed rate of zero). 
The Life pre-tax profit was €275m, compared to €218m in 2021 (the normalised results were €295m and €210m, respectively). This 
growth was due to the improvement in both technical and financial margins, favoured by the context of rising current and 
prospective interest rates. 
 
Breakdown of Life direct premiums  
 
 
Amounts in €m
31/12/2022 
% comp.  
31/12/2021 
% comp.  
% var. 
Total direct premiums  
I     Whole and term Life insurance 
2,878
53.9
3,449
64.0
(16.6)
III   Unit-linked/index-linked policies 
946
17.7
1,119
20.8
(15.5)
IV  Health  
14
0.3
9
0.2
63.2
V   Capitalisation insurance 
199
3.7
224
4.1
(10.9)
VI   Pension funds 
1,304
24.4
585
10.9
122.8
Total Life business direct premiums 
5,341
100.0
5,386
100.0
(0.8)
of which Investment Products (IAS 39) 
III   Unit-linked/index-linked policies 
866
47.3
1,086
85.4
(20.2)
VI   Pension funds 
965
52.7
186
14.6
n.s.
Total Life investment products 
1,831
100.0
1,272
100.0
44.0
 
Financial management benefitted from the increase in the profitability of new investments, focusing on investment grade 
securities with a good coupon profile, with a simultaneous improvement in terms of diversification and the overall risk-return 
profile. 
The Group’s insurance financial investment portfolio obtained a return of 3.2% of invested assets (3.1% at 31/12/2021), thanks to 
the excellent contribution of the coupons and dividends component. 
With regard to the real estate sector, the investments made in 2022 favoured prestigious locations and the completion of a new 
office building in Piazza Gae Aulenti in Milan. 
As regards the other sectors in which the Group operates, the hotel sector recorded a significant recovery starting from the 
summer season, closing in the black after two years penalised by the effects of the Covid-19 pandemic. 
The pre-tax result of the Real Estate and Other Businesses sectors was loss of €65m (loss of €75m at 31/12/2021). Net of 
extraordinary components, the normalised results came to -€65m in 2022 and -€87m in 2021. 
At 31 December 2022, consolidated shareholders' equity amounted to €5,813m (€8,234m at 31/12/2021) of which €5,569m 
attributable to the owners of the Parent. The change during the period was affected by the reduction in the market values of the 
bonds and shares in the portfolio. 
The individual Solvency ratio of UnipolSai at 31 December 2022 was 288% (326% at the end of 2021), while the consolidated 
Solvency ratio based on economic capital was 272% (284% at 31/12/2021). 
For more detailed information, please refer to the UnipolSai Consolidated Financial Statements

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
53 
 
UNIPOLSAI AND PROTECTION 
 
Customers 
 
In 2022, the Group provided its services to 16.8m insurance customers, both individual policyholders and those insured by collective 
policies, up by 8.3% on 2021 due primarily to the growth in premiums of UniSalute and Arca Assicurazioni. 
 
 
Businesses account for 31% of the Non-Life portfolio of UnipolSai (14% Corporate and 17% SMEs).  
Among the business customers with a Non-Life General Class premiums volume of more than €40m, the sectors most represented 
are real estate, construction, retail and wholesale trade, specialist construction, metalworking, healthcare and third sector.  
 
The economic sectors targeted by the Group’s insurance offer include Corporate and SME customers operating in relevant 
economic sectors for the climate transition, to which insurance offers support to boost resilience, such as: agriculture and 
infrastructure linked to agriculture; logistics and construction of infrastructure linked to transport (transport systems/equipment, 
maritime structures, goods distribution and storage); transport (land vehicles, aircraft, watercraft); water management, treatment 
and distribution structures; energy infrastructure; medical facilities; educational/cultural structures.18  
 
Presence in the Corporate segment is particularly significant in the business of UniSalute, which is concentrated primarily in the 
provision of group healthcare policies through Funds, Welfare Funds and mutual healthcare societies aimed at groups and 
companies of all sizes and sectors: handicraft businesses, banks and credit institutions, political institutions, supervisory 
institutions, trade associations and social security and welfare entities, and supplementary sector healthcare funds. UniSalute is 
also a leader when it comes to the management of healthcare sector funds in Italy, managing 50 (44 through direct delegation), 
 
18 Battiston et al. (2022):”The NACE – CPRS – IAM mapping: A tool to support climate risk analysis of financial portfolio using NGFS scenarios”; CPRS classification (climate policy relevant sectors). 
 
15,888 
939 
Individuals 
Legal entities 
Total 
16,827  
North 
West 
North 
East 
Centre 
South
and 
    4,547                                                     271                  3,299                                                    204   
190                                                      24                         432                                                      31 
3,444                                                     195                    3,976                                                   214 
Abroa
** Not classified geographically 
Other
Italy**
Local customers/policyholders  
(Amounts in thousands) 
16.8m  
Insurance customers 
27.1% 
Impact of products and 
services of social and 
environmental value 
76.7% 
MV TPL claims 
settlement rate 
0.7% 
Impact of the number  
of complaints on the number  
of UnipolSai claims reported  
83.8% 
Customer Satisfaction 
Index - MV sector 
+4.6 p.p. compared with 
market standard

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
54 
deriving from national collective agreements. 70% of the Fund members are located in the following regions: Piedmont, Lombardy, 
Veneto, Tuscany and Emilia-Romagna. 
 
With the new “Opening New Ways” Strategic Plan, the Unipol Group has entrusted UniSalute with the task of being the only carrier 
in health insurance, in order to develop the sale of Retail and SME products and to more closely meet customer needs in synergy 
with the strength of the distribution networks.  
 
The companies belonging to Member Organisations represent a significant share of the Group’s Corporate customers; these are 
autonomous workers’ organisations, associations of small and medium-sized companies (CNA, Confesercenti, CIA) and 
cooperatives (Legacoop) historically close to Unipol. This relationship has strengthened, particularly by entering into specific 
agreements, which represent a specific relational model focusing on the aggregation of demand by the members and associates. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In 2022, premiums from conventions with the Member Organisations amounted to €936m.  
In addition, €532m in premiums were earned through Workplace Agreements and €6.4m from collective memberships associated 
with trade-union organisations and third-sector associations. 
 
Outside Italy, UnipolSai also operates in Serbia: the subsidiary DDOR Novi Sad is one of the main operators on the Serbian market 
with a portfolio of roughly 430k customers (4.8% companies), to which it provides Non-Life and Life services and products. 
 
In 2022, the activities of the diversified and instrumental companies generated trade relations with over 840,000 customers (90% 
natural persons, of which 61% from the tourism sector, 22% from Beyond Insurance Mobility companies and 16% from the 
healthcare sector, while among legal entities almost 50% derives from the tourism industry and 46% from the activities of Beyond 
Insurance Mobility companies). 
 
 
 
Integration of ESG factors into insurance activities  
In the insurance sector, the ability to identify, evaluate and manage risks is an underlying element of the competitive capacity and 
long-term sustainability of a Company. In line with the positions of institutions and regulators, UnipolSai believes that the 
integration of risks linked to environmental, social and corporate governance factors is necessary for an increasingly improved 
understanding of the context in which the Group operates, a more aware assumption of risk and, finally, a greater capacity to 
provide a response to the needs of customers and communities by creating shared value.  
 
As a signatory of the UN Global Compact and the UNEP FI Principles for Sustainable Insurance, as well as a supporter of the Task-
Force on Climate-related Disclosure, in its “Guidelines for underwriting activities with reference to environmental, social and 
governance factors” (“ESG Guidelines”), in the Non-Life and Life businesses the Group formalised the adoption of a system for 
identifying and monitoring ESG risks and negative impacts in the various economic sectors and in relation to the various segments, 
products and guarantees, which makes it possible to properly and promptly perform risk exposure assessments, defining 
responsibilities, decision-making processes and the ensuing actions. 
 
Amount of premiums from agreements   
Confesercenti (€6m) 
936 
€m 
Large-scale retail (€7m) 
UIL (€14m) 
CNA (€29m) 
CIA (€22m) 
CISL (€28m) 
CIGL (€75m) 
Other national agreements (€73m) 
Association Organisations (€195m)
Legacoop (€486m) 
For further details on customers, please refer to the section "Appendix - UnipolSai in Numbers".

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
55 
 
The Non-Life and Life ESG Guidelines contain criteria and methodologies which define when a commercial relationship can 
generate negative impacts for sustainability, with potential impacts from the perspective of both technical and reputational risk.  
 
In general, the Group undertakes to pay the utmost attention, with the support of its internal processes and tools, to ensure that it 
does not engage in contractual relationships with parties that operate in conditions of:  
• 
violation of human and workers' rights19;  
• 
exploitation of natural resources that does not take due account of environmental impacts;  
• 
systematic reliance on corruption and illegal practices in business management.  
 
To this end, the Group has established processes and instruments aimed at supporting the assessment of current and potential 
negative effects for sustainability in the underwriting process, by a gradual method that takes account of the progressive spread 
of awareness at all levels and the implementation of the tools that support it, with methods and timescales proportional to the 
dimensions of the entities involved and the contractual operations.  
 
In general, the exclusions do not apply to the underwriting of products to protect employees of contracting legal entities in the 
event of illness and accident, in accordance with the social role that this coverage plays in relation to people, nor to pension, 
protection and savings products in the "collective" products catalogue, where the employees of contracting legal entities are the 
insured and which are considered to be of intrinsic social value, in a logic of integration of public and private welfare. 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
19 For example, work environment conditions, gender or racial discrimination, child or forced labour in supply chains. 
ESG risks 
integrated in 
the risk 
management 
framework 
Sector-based 
exclusions and 
involvement of 
corporate 
customers  
Commitment 
On the basis of the classification of the negative 
effects for sustainability, the following have been 
identified: 
•
6 sector-based exclusions  
•
5 sensitive economic activities subject to 
particular attention in the ESG performance 
assessment process
Integration of Sustainability into the insurance business   
• €3,700m in premiums, equal to 27.1% of total 
direct premiums for Non-Life and Life products. 
• 10.2% of total  Non-Life premiums  associated with 
policies eligible for the European Taxonomy of 
environmentally sustainable economic activities 
More than 580k Non-Life General 
Class policies evaluated in the ESG 
due diligence process to identify 
parties with high potential to 
generate negative ESG impacts. 
Sustainability 
Solutions 
Projects to 
support 
system 
resilience 
 
LIFE 
ADA 
(ADaptation 
in 
Agriculture), and LIFE DERRIS to 
promote the innovative role that 
insurance companies can play in 
favouring 
climate 
change 
adaptation for vulnerable entities 
(Italian SMEs and the agricultural 
sector, respectively) 
 
• Adoption of the PSI 
United Nations Principles 
for Sustainable Insurance 
initiative 
for 
the 
commitment at sector 
level for the integration 
of 
6 
principles 
in 
underwriting activities. 
UnipolSai approach to ESG risk management and 
the negative effects on sustainability factors in 
Non-Life and Life underwriting

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
56 
For Non-Life, in 2022 the structured process to identify parties with high potential to generate negative ESG impacts became fully 
operational, envisaging two due diligence mechanisms: 
• 
the online reporting tool that, with a data-driven approach20, allows intermediaries to identify potentially sensitive 
commercial relationships by integrating a summary ESG score for each stakeholder into the underwriting process. At the 
end of 2022, the model, formalised in specific company documents, is applied to twenty products and a further extension 
is planned in 2023.  
The ESG score is determined in relation to joint-stock companies in the General Classes portfolio, equal to 29% of 
customers, which in terms of premiums is equivalent to 56% (580k policies; €1bn in premiums).  
The portfolio analysis carried out on implementation of the score showed that 0.5% of these customers (equal to 0.75% 
in terms of premiums) had an ESG score above the critical threshold;  
• 
the assessment or investigation tool: for transactions with counterparties identified as highly critical, the Sustainability 
Function is involved, which carries out or requests the necessary investigations, with the involvement of Risk 
Management if appropriate, and shares with the Business Functions the option most consistent with the company vision 
with respect to cases presented (proceed with the transaction, abstain, launch an engagement activity with the customer).  
 
During 2022, 12 investigations were launched (15 in 2021), with the involvement of the Sustainability Function, to assess potentially 
sensitive cases in terms of negative ESG effects. The cases had the following outcome: 
• 
Relations considered ineligible: 3, as they related to sectors or activities deemed excluded by the Guidelines (direct 
mining and support activities); 
• 
Relationships considered eligible: 9, as they related to (i) sectors or activities which after full verification proved not to 
be excluded according to the Policies; (ii) the underwriting of products to protect employees of contracting legal entities 
in the event of illness and accident21; (iii) parties which although they belong to excluded or sensitive sectors, following 
engagement activities, demonstrated that they have adequate ESG risk monitoring tools. In one of these cases, as set 
forth in the Non-Life ESG Guidelines, the Group Risk Committee was involved, deciding that there were no reasons to 
prevent the renewal of the insurance coverage requested by the customer subject to negotiations. 
 
Information media (guidebooks/FAQs/manuals) for use by the network and training courses for the sales network (over 4,000 
participants) and employees operating in the Corporate, SME and Transport and Aviation lines of business was dedicated to 
supporting this process. 
 
In the Life business, the relative ESG Guidelines, again with reference to existing and potential legal entity customers and in relation 
to investment products, identify specific sector limitations designed to prevent negative effects for sustainability.  
 
All companies operating in the Life business have adopted and formalised in dedicated company communication documents, aimed 
at all entities internal and external to the Group, appropriate measures to guarantee the application of the limitations indicated 
above in investment product underwriting and distribution processes.  
In relation to the underwriting of investment products, the Group adopts a structured approach which integrates a system of 
delegations connected to quantitative underwriting thresholds, internal regulation and communication tools and training activities, 
to support the identification and assessment of the most significant negative effects for sustainability connected to transactions 
in this area. 
 
Only 1 investigation was launched in 2022 (there were 15 in 2021), with the involvement of the Sustainability Function, to assess cases 
potentially sensitive to ESG risks. This case, relating to a company that carries out vehicle demolition activities, was deemed 
ineligible. 
 
The amount of commercial relationships with companies in excluded sectors established prior to the definition of the Life ESG 
Guidelines is equal to 1.1% in terms of the number of policies and 0.47% in premiums on the applicable segment total (legal entity 
policyholder investment range). 
 
The approach adopted bears witness to the collaboration established with customers and intermediaries to build together the 
awareness and involvement that facilitates the recognition of the ESG risk and the identification of solutions. The goal of protecting 
reputation and promoting best practices for the management of potentially negative environmental, social and governance risks is 
pursued with the collaboration of customers, brokers and agents.  
 
 
20 the approach envisages the allocation to existing and potential customers of an ESG Score, a statistical indicator of the undertaking's adequacy in terms of ESG issues, integrated into the 
underwriting control system and constituting part of the information assets of the commercial transaction. 
21 In accordance with the Guidelines, the exclusions on the basis of ESG performances do not apply when underwriting products that protect the employees of the policyholder legal entities in the 
case of illness and accident, based upon the social role that this cover performs with respect to individuals. Therefore, with regard to these products, there are no exclusions envisaged a priori 
related to the operating sector of the policyholder company.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
57 
 
Internally, a system has been structured to monitor the potential negative effects on sustainability of commercial relations, 
particularly with a focus on verifying that excluded and sensitive sectors established in the Guidelines are adequately addressed, 
and understanding the significance of sustainability factors on claims and profitability in underwriting activities. 
 
In terms of collaboration with customers, engagement initiatives have been started in order to understand the activities of 
customers and work together to guarantee the adoption of responsible and sustainable commercial practices. In this case, the role 
of insurance is to verify the presence of adequate oversight mechanisms and improvement plans adopted by the customer in the 
face of potential critical issues in the management of ESG factors, or acute violations. Dialogue, aside from at individual level with 
the potential customer, is also carried out through trade associations and institutions to share experiences and expertise. 
 
In the course of 2022, the Non-Life and Life ESG Guidelines were updated with a specific analysis of the possible implications of 
sustainability risks in Non-Life and Life Business underwriting processes and with the inclusion, amongst the sector limitations, of 
economic activities that obtain 30% or more of their earnings from coal mining activities or the generation of electricity from 
thermal coal, and which do not show a sufficiently ambitious position in terms of transitioning their business to a low carbon regime. 
 
As a result of the particularly serious and urgent nature of their impacts and the great attention paid by regulators and supervisory 
authorities to this matter, and thanks to the significant efforts made by the scientific and technological community to make data 
and analyses available to support the identification of the associated risks, the implications of Sustainability risks deriving from 
climate change in Non-Life underwriting processes have taken on particular significance.  
 
In this regard, to encourage them to reduce the sustainability risks to which they are exposed, the Group undertakes to strengthen 
over time its capacity to evaluate such impacts by seeking out pertinent data on which it can rely, also in order to take into account 
the significant differences in those impacts based on factors such as customer location and demographic and socioeconomic 
profile. At the same time, the Group is committed to identifying effective risk mitigation actions, to be taken also in order to 
appropriately combat adverse selection, maintaining insurability on one hand and boosting the possibility of accessing insurance 
services on the other. 
 
With reference to the possible implications of Sustainability risks in Life underwriting processes, particularly with reference to 
physical risks (both acute and chronic) from climate change, the Group has identified several ways climate change could potentially 
influence its business, or:  
• 
changes in current mortality and morbidity rates and uncertainty as to future trends (for example, air quality, food and 
water security, changes in global temperatures);  
• 
changes in the insurance context implying general uncertainty concerning the timing and extent of and responses to 
climate change.  
 
 
To improve its approach through dialogue and continuous education, the Group participates in associations committed to the 
development and spread of sustainable development principles, such as the International Federation of Insurance Cooperatives 
and Mutual Societies (ICMIF) and the Principles for Sustainable Insurance (PSI) of UNEP FI, through which to develop innovative 
insurance and risk management solutions to promote Sustainability risk mitigation and adaptation. In this regard, in the course of 
2022, the Group took part in the initiation of the PSI working group dedicated to the Life & Health segment in order to identify and 
promote more inclusive protection models based on prevention. 
 
Sustainable Development solutions  
The Group’s strategic objectives include the development of distinctive insurance solutions that integrate economic growth with 
environmental aspects and social factors, by creating value shared with its stakeholders and contributing to the achievement of 
the Sustainable Development Goals and the implementation of the 2030 Agenda as a whole.  
 
In 2022, Unipol earned premiums for €3,700m from solutions that integrate economic growth and social and environmental value, 
accounting for 27.1% of total direct premiums. 72% of these premiums are attributable to Non-Life business, where they account 
for 32% of direct premiums, while 20% of the premiums refer to the Life business. In order to be classified as a "solution with social 
and environmental value", a product or service must be able to satisfy social needs by improving people's lives, have a positive 
environmental impact or respond to concerns about the climate.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
58 
 
UnipolSai is constantly committed to innovating and developing new sustainability-focused products and services, through 
solutions that directly address environmental and/or social risks and opportunities, or through the inclusion of sustainability 
components in standard products. This enables the Group to act as a partner: 
• 
in the transition towards a low carbon regime, by offering products and services with a positive impact on the environment 
or with risk mitigation support services, which enable individuals and companies to carry out renewable energy projects 
for example (as described in more detail in the “The impacts of climate change on the insurance business” section)  
• 
in health with a view to the overall well-being of society (as described in the “Welfare” section)  
• 
in connected and sustainable mobility (as described in the “Mobility” section) 
• 
in insurance inclusion, through recourse to technology to try out risk prevention and mitigation models for socially 
disadvantaged groups (as described in the “Financial inclusion” section). 
 
The incidence of environmental and social value products and services aims to protect the reputation and promote best practices 
for the management of ESG risks and impacts, an objective also pursued through customer engagement initiatives. One example 
of this is the insurance agreement between Unipol and Snam, which for the first time recognises the significance of ESG risks in 
the pricing of risk, but above all rewards the policyholder’s commitment to prevention with a view to creating shared value.  
The effort of UnipolSai was aimed at developing the first insurance tools that recognise a difference for the benefit of companies 
able to demonstrate their contribution to the goals of the 2030 Agenda. Considering Snam’s strategy, which places sustainability 
at the centre of its value creation chain, and in relation in particular to the company’s objectives to reduce Scope 1 emissions, 
UnipolSai Assicurazioni recognises a reduction of 5% of the annual taxable premiums, payable by the policyholder Snam Rete Gas 
for the Basic Agreement Policy. This reduction is recognised in advance on the premium to be paid and confirmed at the end of the 
Insurance Period, based on the achievement of the annual targets identified.  
Another metric subject to discounts by UnipolSai within its liability coverage is pegged to the mitigation actions taken by Snam, 
more specifically Snam’s capacity to put virtuous actions into place oriented towards reducing the environmental risks linked to its 
ordinary activities. In this case, the monitoring is concentrated on the results of actions for the reduction of greenhouse gas 
emissions, with a particular focus on the percentage of natural gas recovered from maintenance and transport activities. 
Through this initiative, the Unipol Group aims to reward Snam's ability, as an example of a virtuous company in the Italian landscape, 
to implement actions intended to reduce environmental risks.  
 
The main standard product areas in which the inclusion of sustainability components is becoming increasingly frequent are 
presented below. 
 
€32m 
€18m 
€1,333m   
Risk reduction  
Energy efficiency  
Renewable energy 
€204m  
Social 
€2,101m 
Total 
€3,700m 
Green  
Social 
Products promoting responsible conduct 
€596m  
€654m 
€851m  
Health products offering reimbursements and/or 
services 
Protection products for specific customers or 
events  
Pollution TPL 
Green 
€1,599m 
This chart includes premiums relating to mobility area telematic devices only as regards environmental aspects (promotion of sustainable behaviour through mileage-
based tariffs), even if the benefits of telematics are also attributable to social aspects (in terms of safety and combating fraud).  
Connected mobility  
€12m 
The impact of products and services with social and environmental value

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
59 
 
Mobility  
The UnipolSai Group, an underwriter of more than 10m MV policies and with its offer of integrated services, expertise and solutions, 
is gradually becoming a 360° partner for every mobility need.  
 
Full support for more efficient, safe and sustainable mobility  
 
In 2022, Unipol Gruppo signed an agreement with Shell that will promote the development of a complete and innovative offer 
targeting motorists and aimed, among other things, at contributing to Italy's ecological transition; the partnership is based on five 
main areas: electronic toll collection, fuel card, electric mobility, telematics and company fleet management. 
 
In the insurance sector, 2022 was characterised by the marketing of distinctive solutions for advanced pricing and underwriting 
models, thanks to the development of algorithms based on data relating to driving habits and the introduction of new parameters 
related to traffic and speed. Through the potential offered by telematics, new solutions were made available for mobility risk 
prevention and protection, such as assistance services and dangerous driving alerts. 
The “Full Assistance” guarantee was also integrated in terms of operations, which also includes services dedicated to the new needs 
of electric car users. 
 
Policies with Unibox telematics reached 45.0% of total UnipolSai MV policies at the end of 2022, corresponding to 50.2% of related 
premiums. 
 
In 2022, the new “BeReBel Motor Vehicles” product was launched, resulting from the partnership between BeReBel and Linear. This 
is an innovative product for MV TPL, Other MV risks and Land Vehicle Hulls insurance, with monthly payment and mileage pricing, 
that involves installation of the “RebelBot” satellite device. Distribution takes place via app.  
Through BeRebel, by joining the BeGreen initiative, it is possible to offset CO2 emissions corresponding to the kilometres travelled 
by the vehicle. 
• 400,000 UnipolMove 
customers with an 
advanced offer of 
payments in mobility. 
Vehicle use and Mobility 
• More than 700,000 spare parts 
brokered 
• 800,000 post-claim interventions 
provided directly 
• Launch of BeRebel, an 
MV digital venture 
with  
app-based telematics 
 
• UnipolAssistance: over 900,000 
applications managed annually 
with a flexible and advanced 
model through an integrated 
multi-channel system.
• Over 10m vehicles insured with over 90 pricing 
variables. 
• Development of the car 
manufacturers and dealers 
channel, also in synergy with 
I.Car, and of long-term rental 
• 31% of newly registered 
vehicles* protected by I.Car 
systems (net of Long and Short 
Term Fleet Rental). 
 
UNIPOL A FULL PARTNER FOR MOBILITY 
45% 
of policies 
 with 
telematics  
in the 
portfolio of 
U i
lS i
11.8 
The Mobility ecosystem oversees, directly 
and in an integrated manner, services 
collateral to the core business, supporting 
customers in vehicle maintenance, at the time 
of the accident and until the damage is 
remedied 
through 
direct 
repair 
(UnipolService and UnipolGlass). 
 
2022 was characterised by the entry into the 
electronic 
toll 
collection 
market 
with 
UnipolMove, created by UnipolTech, which 
will allow development of the Group's 
payments in mobility offer also through the 
UnipolPay electronic money institution. 
 
Through UnipolRental, the Group offers new 
mobility opportunities, while new mobility-
related habits and new conduct are targeted 
by sales solutions (I-Car), valuation and 
purchase of used cars (Tenuta Bene and 
Cambiomarcia) and e-bikes (Cambiobike) 
through 
proprietary 
platforms 
and 
contributing to development of the circular 
economy and sustainable mobility. 
MV TPL 
• 4.2m connected cars  
• 11m telematic services provided 
• 3.7bn journeys recorded 
Repairs 
Claims
Valuation of 
Car Sales and 
Purchases 
• UnipolRental fleet 
of over 70,000 
vehicles (12% 
electric) for over 
19,000 customers

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60 
Welfare  
In the social, healthcare and welfare sector, the Group aims to consolidate its leadership in the Healthcare segment and its 
significant role in the welfare sector by developing an offer increasingly responsive to customer needs, in a context of an aging 
population and public health expenditure no longer sufficient to guarantee the services required by that population, more 
demanding and in need of assistance and care than in the past. 
 
 
With a view to integrating Life & Health, Genitori & Figli (Parents & Children) was launched, a package of services designed by 
SiSalute to support parents in the daily management of their children, from birth to adolescence. The initiative includes paediatric 
first aid training courses and management of the most common diseases, access to the network of facilities affiliated with 
UniSalute Servizi for examinations and tests during pregnancy and the possibility of requesting remote video consultations with 
specialist personnel at discount rates.  
The UniSalute Over65 policy also increases the accessibility of care opportunities, providing for a maximum age threshold for 
underwriting or renewal of 80 years, higher than the market average. 
 
The Health offer includes cover for the risk of non-self sufficiency, as in the “UnipolSai Autonomia Costante” product. The 
integrated global support model defined by the Group envisages personalised management of medical care and consultancy of 
excellence in cases of non-self-sufficiency and hospitalisation at home after a hospital stay).  
 
In the Healthcare segment, the offer of the Group company Arca is also being developed with the “ACUORE” and “ACUORE XL” 
products, born from the collaboration with UniSalute, which offer customers the possibility of taking advantage of healthcare 
services in affiliated facilities, as well as the “SìPrevisto” product’s Large Surgical Interventions guarantee. For the “ACUORE XL” 
product, in the prepaid five-year single-premium version, it is also possible to access zero-interest loans. 
 
Offer 
• 192 flexible benefits platforms managed by 
Tantosvago and WelBee and optimised for 
SMEs and large corporates 
• Over 2.8m people assisted by UniSalute Servizi  
 
• Operations Centre with over 
500 operators and more than 
3.5m contacts managed by 
telephone. 
• Claims channelled to over 74,000 
facilities and partner doctors in 
Italy and abroad. 
• 35,000 home care workers 
• 45,355 partner doctors 
• Over 41,000 
subscribers to Open 
Pension Funds 
• 23 management 
mandates for 
Occupational 
Pension Funds 
• Integrated Savings 
and Health Solutions
THE HEALTH AND LIFE WELFARE MODEL IN UNIPOL  
13% 
Italians 
reached by 
Health and Life 
(Pension Funds) 
welfare cover 
In 2022, Unipol's role as a central player in 
the process of integrating public and private 
welfare was consolidated through health 
insurance solutions and the development of 
digital services accessible to customers, to 
support health and promote well-being in all 
age groups. 
 
Central to this process are the acquisition of 
Tantosvago 
and 
WelBee, 
for 
the 
management and distribution of corporate 
Welfare services, and the assignment to 
UniSalute of the task of being the only 
health insurance carrier for the Group in 
order to develop sales of Retail and SME 
products and becoming increasingly closer 
to customer needs.  
 
The Group continued to invest to increase 
the 
accessibility 
of 
its 
services, 
implementing 
innovative 
models 
for 
prevention, 
care 
and 
treatment 
of 
customers, through digital platforms, IoT,  
chronic disease management programmes,  
home care services, physiotherapy and 
social care and telemedicine. An example of 
this is the MONITOR SALUTE® (Monitor 
Health) service, now included in many 
collective health plans, including cover for 
sector-specific healthcare funds. 
After-sales service
• Proposal of Life products 
with ESG factors at the core 
Health Services 
Corporate 
Welfare
Protection 
Health Centres 
• 51 Healthcare funds 
managed by UniSalute 
 
• Over 600,000 
services 
provided 
including 
diagnosis, 
treatment, 
hospitalisation 
d
ti
• Over 4.5m 
Health claims 
managed

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
61 
 
In the supplementary pensions sector, at 31 December 2022 the UnipolSai Group managed resources totalling €4,390m in 
Occupational Pension Funds and assets totalling €881m in Open Pension Funds. 
The Group has structured an offer of investment and welfare products classified pursuant to Article 8 of Regulation (EU) 
2019/2088, i.e. that promote environmental and/or social characteristics. These are: 
• 
“Bilanciato Etico” segment, one of the seven sub-funds of the UnipolSai Previdenza FPA Open Pension Fund, with €53.1m 
in portfolio assets; 
• 
UnipolSai Investimento MixSostenibile, a multisegment insurance proposal which at 31 December 2022 totalled 
premiums of approximately €125m; 
• 
the Cromia 2.0 multisegment investment products (around €66m in premiums at the end of 2022) and the Ingegno range 
(with premiums of over €230m), placed on the market by Arca Vita; 
• 
the Open Solution multisegment product (with premiums collected of over €11m) and the Freefunds and Freefinance unit-
linked products (with premiums collected of around €18m) proposed by BIM Vita; 
• 
the unit-linked policy Take Care offered by Arca Vita International, with a number of selectable ESG funds, with over 
€60m in premiums. 
In terms of specialist consulting, the Group has continued to invest in the inclusion of Family Welfare Specialists in the UnipolSai 
Agencies: these specialists, dedicated to advising households on the Individual Life and General Class Individuals (Accident, Health, 
professional non-life general classes) services, numbered 1,131 at the end of 2022 (+95 on 2021). 
Property  
In order to meet the needs of corporate customers, mostly SMEs, the Group’s offer has been integrated with services and 
conditions which, on the one hand, promote and support prevention, understood as an approach that facilitates the continuous 
existence of the insurability conditions of the individual players and overall sustainability for the Company, and on the other 
facilitate the rebound in the economic activity in the event of an accident which jeopardises it, by recognising this as a key element 
for the competitiveness of the players involved. 
SME premiums collected reached 11.1% of UnipolSai’s total Non-Life premiums (or 26.9% of the Non-Life Non-MV premiums), 
amounting to more than €759m (+5.4% vs 2021).  
 
Offer 
• Acquisition of UniCasa with a network of 
38 Administrators, 1,188 Condominiums 
and 33,363 property units 
• Services relating to homes and 
condominiums 
• Franchise network for services to 
administrators and owners 
• Retention rate of 94.7% 
among customers using the 
direct repair services 
provided by UnipolHome and 
a network of over 20 
companies 
PROPERTY ECOSYSTEM IN UNIPOL 
1.8m policies with 
weather risk guarantee 
In 2022, with the creation of UnipolHome, the 
Strategic Plan project was launched to create a 
craftsmen network, to encourage the transition to a 
more structured General Classes Direct Repair 
model, fully managed by UnipolSai. The goal of this 
action is to achieve benefits in terms of cost and 
service on Property settlement. 
UnipolHome will be the entity responsible for: 
•
search and selection of direct repair 
companies; 
•
management and control of the Repair 
Specialists Register; 
•
operational 
management 
of 
the 
assignment of engagements;  
•
provision of the direct repair service 
through the selected companies. 
 
The Property ecosystem has been enhanced with 
services offered by UniCasa: through the network of 
franchise condominium administrators, services to 
the Administrator and to the Condominium are 
offered on the market. 
 
 
 
• Services relating to homes and condominiums 
• New Pricing and Underwriting model 
Craftsmen 
Network
Portfolio 
Management
Condominiums 
and Utilities
Settlement 
• Customer experience assessment models 
and focus on savings on insured services 
• Launch of the company project 
UnipolHome, a network of loyal 
repairers currently present in 
Piedmont, Emilia-Romagna and 
Lombardy.

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62 
The in-depth analysis of products and services to support climate change resilience can be found in the section “Insurance business 
and impacts of climate change” and the chapter dedicated to “Environmental performance”. 
 
In 2022, the commitment continued to cover its customers' insurance needs deriving from the need to protect the data, 
technological assets and assets of its policyholders. To this end, UnipolSai's offer was enhanced with marketing of the UnipolSai 
Scudo Cyber product, which completes the range of digital cover already offered and targets SMEs, professional firms and the 
third sector.  
At the end of 2022, premiums from Cyber Risk protection products increased by approximately 90% compared to the previous 
year. 
 
The insurance solution for Third Sector entities, which offers a high degree of customisation based on the different economic and 
corporate purposes of the entities concerned, recorded premiums totalling €7.3m (€5.5m in 2021). In this segment, in 2022 national 
agreements were entered into with Arcigay, the social promotion association that works for equal rights, self-determination and 
the overcoming of stereotypes and prejudice against LGBTI people, and against every form of discrimination, and with the social 
promotion association UISP (Italian Association of Sport for All). 
On the basis of the convention, Arcigay and UISP members can access discounts to products relating to MV TPL and other risks, 
Travel insurance products, insurance products for individuals, Accident and Health, insurance products for the home, dogs and cats 
and Life products. 
Furthermore, as for the other product ranges, the Property ecosystem catalogue products also include the possibility to pay the 
premium in monthly instalments at no additional cost.  
 
In 2022, through the agency channel, tax credits were purchased for a total value of €715.4m referring to 4,463 cases, to support 
citizens in accessing the relief offered by the 2021 Relaunch Decree for renovation works, primarily to improve the energy efficiency 
of homes. A further 5,000 policies of different types were associated with these, for total premiums in excess of €6.4m (€2.8m in 
2021).  
 
In support of the Property ecosystem, the introduction and training of specialised figures, who represent the reference persons for 
Companies and professionals, has continued. The main objective of widespread local advisory services, with a strong range of 
solutions with more prevention, assistance, services and digital elements, is to provide responses to the priorities of 
businesspeople in many sectors struck by the crisis triggered by the pandemic, to resume quickly and take advantage of new 
opportunities. The solutions offered by the Group are flexible and meet the current main requirements of small-sized companies: 
guaranteeing business continuity, achieving administrative simplification, taking advantage of digital opportunities by 
strengthening the weight of e-commerce, investing in well-being and in the protection of people and lastly providing a greater push 
to exports.  
Financial inclusion  
Data management and analysis have always been fundamental for the world of insurance, especially in evaluating risks and hence 
establishing premiums; today, alongside traditional information (demographic or behavioural data), access to new types of data 
coming from social networks, banking transactions, credit cards or even new technological devices and sensors integrated into 
vehicles for example is triggering a profound change for the entire sector. 
On the basis of the Company’s capacity to analyse the conduct of policyholders more accurately and construct algorithms which 
forecast how, where and when the customer will want to be protected, it is possible to more accurately quantify the costs relating 
to risks and, as a result, offer personalised packages and products depending on the customer, as well as increasingly advanced 
products, such as on demand, instantaneous and pay-per-use insurance. At this revolutionary time for the insurance world, 
UnipolSai aims to fill the protection gap by leveraging digital solutions to boost the resilience of low-income groups and contribute 
towards increasing insurance accessibility, availability and affordability. 
 
For the segment of customers who do not find the traditional insurance offer to be suitable and require a differentiated approach, 
the Group is researching solutions that can at least in part fill protection gaps. The main levers of these solutions rest on methods 
of involvement and purchasing insurance, such as in the MV BeRebel offer, which enables on-demand adaptability of coverage and 
suspension periods, offering customers control over the insurance protection they need based on their driving habits. In this case, 
customers can flexibly increase and decrease their insurance coverage and even change insurance plans to find a combination that 
meets their needs. This offers customers a new way to manage their insurance commitments, adapted to their life style and 
financial situation. The BeRebel innovation was born in the wake of the pandemic, against a volatile economic backdrop, which 
accentuated customer desire to have more control over what, when and how to purchase insurance. 
 
Another area in which insurance becomes effective as a tool for promoting economic growth and reducing inequalities is the 
management of the income of households that experience a shock. The management of these risks includes encouragement to

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
63 
 
perform risk mitigation actions, as described in the Property section, to reduce losses from atmospheric events, or in the area of 
Welfare, to handle occasions of discontinuity in income-generating capacity. 
 
Furthermore, in the UnipolSai Group product range “smart” coverage, accessible simply and quickly, is also available for micro-
enterprises or new start-ups, in addition to coverage to defend the income of one’s company or household well-being, platforms 
that allow for the remote and digital use of healthcare services and advice on health needs and specific coverage in the case of 
death and permanent disability from accidents for non-EU citizens. In this last case, the “Arca 3 for you” product is dedicated to non-
EU citizens who regularly live and work in Italy and, aside from accident coverage, it includes an assistance package that 
encompasses body repatriation to the country of birth and support from a linguistic mediator for explanations relating to the 
product. 
 
The Group considers financial consulting to be an effective tool for the protection of vulnerable customers, to ensure awareness of 
the consequences of insurance contract conditions. In this regard, the Group and its intermediaries make consistent efforts to 
protect the resources invested by policyholders and to regularly revise their products, with a view to ensuring an adequate ratio 
between the costs incurred and the benefits offered, avoiding the use of generic terms in contracts and the use of generic risk 
coverage exclusions.  
 
In line with the “Data Driven Omnichannel Insurance” strategic area of the 2022-2024 Strategic Plan, Linear, as already done on the 
Unipol Gruppo and UnipolSai websites, has introduced an effective solution to guarantee web accessibility depending on the needs 
of all website users. This evolution ensures that the website can be navigated even by users with sensory, physical/motor or 
neurological/cognitive disabilities. Thanks to the integration of IT solutions, it is now possible to rapidly and extremely easily 
personalise the accessibility profile by selecting the one most suited to one’s needs (such as removing colour contrast, increasing 
font size and text spacing or setting up automatic content reading), thus guaranteeing and improving navigation quality for an 
increasingly broad audience. 
 
To help break down barriers through the use of speech recognition and synthesis technologies, UnipolSai and Linear offer roadside 
assistance service within Pedius, an app that integrates useful functions for deaf people and all those who find themselves unable, 
even temporarily, to communicate vocally. The app allows users in need to call for UnipolAssistance roadside assistance and 
indicate their location; with Pedius, the user uses a text chat that is transformed into a digital voice, while the call centre operator 
proceeds with the voice response: their voice is transformed into text and sent in real time.  
 
UnipolSai's support to communities to promote financial inclusion, resilience, financial education, risk reduction and accessible 
insurance products is also developed with the microinsurance project carried out in collaboration with ICMIF (International 
Cooperative and Mutual Insurance Federation). Called "5-5-5 Mutual Microinsurance Strategy” and launched in 2016, the project 
involves five countries (Colombia, Kenya, India, Sri Lanka and the Philippines) and has reached more than 2.8m low-income people, 
offering them access to insurance coverage for everyday risks such as disease, climate change and other phenomena, thanks to an 
average premium per policy of 0.74 dollars.

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64 
The impacts of climate change on the insurance business  
In addition to contributing to SDGs 3, 8 and 11 as described above, UnipolSai contributes to implementation of the 2030 Agenda as 
a whole, with particular reference to goal 12, for sustainable production and consumption, and goal 13, for combating the climate 
emergency with commitments that concern both insurance activities and investments.  
 
In 2022, the claims from weather events (direct cover) affecting Italy recorded an increase compared to the previous year, 
confirming a growth trend linked to the ongoing climate changes.  
In September 2022, UnipolSai launched a structured and integrated plan of actions in favour of populations affected by the floods 
in the Marche region, with the aim of facilitating claim management, granting significant extensions and deferred payments and 
providing prompt and suitable responses to support customers and agencies resident in areas affected by the flood.  
 
Thanks to the support of Leithà, the Group has projects in place to strengthen and expand its ability to analyse weather and climate 
data to support the entire value chain of the insurance business:  
• 
Risk prevention: the Weather Alert service, developed on the basis of a predictive model capable of giving customers 
advance warning of the risk of heavy hail, was extended to customers in the agricultural sector by sending specific risk 
alerts relating to hail and strong wind. In 2022, over 3.8m text messages were sent, for a total of 10.4m since the start of 
the campaign, involving 4.2m customers of UnipolSai, Linear and Arca Assicurazioni;  
• 
Pricing: the European Extreme Events Climate Index (E3CI)22 has been expanded with two new components to be 
released in 2023 (forest fires and hail), in addition to projections of the index components to 2100. During 2022, a study 
was carried out on several Italian cities, which led to the creation of indicators capable of assessing the stability of 
buildings also in extreme weather or natural events (e.g. landslides);  
• 
Claims management: in 2022, Lorentz was perfected, an advanced tool for the collection and presentation of weather 
indicators which, for the General Classes, makes the adjuster and independent expert aware of the weather conditions 
that led to generation of the claims. Among other things, the tool provides data on maximum rainfall, probability of hail 
and flood and maximum wind speed, and makes it possible to speed up investigation times, produce more precise 
estimates and identify potential fraudulent claims. In particular, using Machine Learning techniques, Leithà provides the 
Group with estimates of the impacts of extreme events in terms of frequency and severity of claims, which can 
materialise within a few hours of the event. 
 
UnipolSai has an offer of insurance products and services to support customers in climate change mitigation and adaptation23. With 
regard to mitigation, these are, for example, products aimed at business sectors such as renewable energy production (“UnipolSai 
Energia” product); offers to facilitate renovation works, largely aimed at improving the energy efficiency of homes, as described 
previously; “Pay as you drive” rates, which envisage a reduction in premiums based on use of the vehicle. 
The Group is carrying out two projects that aim to promote the innovative role that insurance companies can play in favouring 
climate change adaptation for vulnerable entities (Italian SMEs and the agricultural sector, respectively) through the 
implementation of partnerships with public administration. The approach promoted by the Group focuses on the need to increase 
the knowledge of these entities, through training activities and by providing them with specific tools to strengthen their ability to 
prevent and manage climate-related risks (current and future) in order to maintain their long-term insurability, despite the increase 
in catastrophe and systemic risks. 
 
 
 
22 First index in Europe to monitor and manage the impact of extreme weather events, developed by Leithà as part of an International Foundation Big Data and Artificial Intelligence for Human 
Development (IFAB) project in partnership with the Euro-Mediterranean Centre for Climate Change (CMCC). 
23 In terms of the type of phenomenon it is intended to represent, the information presented here differs from the information published below in the section "Disclosure on the European Taxonomy 
of environmentally sustainable economic activities", and is therefore in no way comparable to it.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
65 
 
 
 
The LIFE ADA (ADaptation in Agriculture) project, launched in 2020, focuses on three agricultural supply chains: dairy (Parmigiano 
Reggiano), wine, fruit and vegetables. In 2022, the project consolidated the tools for increasing the awareness and ability of farms 
to adapt to climate change. A Beta version of the ADA web tool was made available to farmers in Emilia-Romagna to test it, 
analysing the climate change-related risks to which they are exposed (currently and in the future), accessing the library of 
adaptation actions and selecting those best suited to their specific situation to create their own adaptation plan. The activities 
carried out in the pilot region laid the foundations for extension of the project to three other Italian regions (Tuscany, Lazio and 
Veneto) in 2023. 
 
The LIFE DERRIS project, launched in 2015, is also continuing, with the aim of increasing the awareness of Italian SMEs on the risks 
that extreme weather events can pose to their business continuity. The project has devised a free online climate risk self-
assessment tool (CRAM) that aims to help companies identify possible risk prevention and management actions to be implemented 
to increase their resilience to expected impacts of climate change. In 2022, Unipol collaborated with Legambiente to organise 
awareness-raising events. At the end of 2022, the tool had been used by almost 9k users for a total of about 12k sessions (+1000 
compared to the previous year).  
 
Green premiums without electronic mobility 
 
4%   
Risk reduction  
Energy efficiency  
Renewable energy  
3.2%, equal to €266m 
 
€266m 
 
Green Non-Life premiums without electronic mobility 
Non-Life Premiums without environmental value 
12%  
7% 
77%  
Pollution TPL  
Direct premiums 
Non-Life business  
€8.3bn 
Impact of products and services with environmental value out of direct premiums for Non-Life products
1.2% 
Green premiums with electronic mobility 
2.0%   
Risk reduction 
Energy efficiency  
Renewable energy  
19%, equal to €1.6bn
€1.6bn 
 
Green non-life premiums with electronic mobility
Non-Life premiums without environmental 
0.7%  
12.8% 
83.3% 
Mobility with telematics  
Pollution TPL  
Direct premiums  
Non-Life business  
€8.3bn

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
66 
Disclosure on the European Taxonomy of environmentally sustainable economic activities – KPI relating to underwriting 
activities 
In the UnipolSai Group's commitment to contribute to the challenges posed by climate change through its main areas of activity, 
particularly underwriting, the European taxonomy of environmentally sustainable economic activities24 (the "Taxonomy") 
constitutes a fundamental support to strengthen the orientation of strategies towards the achievement of Community 
environmental objectives (the "Environmental Objectives"), starting with climate change mitigation and adaptation, which – among 
the six overall objectives – are the first to be subject to detailed regulation25. 
 
Information on how and to what extent the Group's activities are associated with environmentally sustainable economic activities 
in relation to underwriting activities is presented below; this information is prepared based on the interpreted regulatory 
requirements also considering the interpretative and/or clarification documents published26. It should be noted that the Group has 
used templates for its reporting that are consistent with those contained in the annexes to Delegated Regulation (EU) 2021/2178 
applicable for the period from 1 January 2024, adapting their content where necessary, supplementing the information that is 
currently available in the manner required by the regulations and indicating the cases in which such information is not currently 
available27.  
 
In parallel with the updated reporting of eligibility data, the Group is building internal paths and processes to monitor its alignment 
with the Taxonomy. With regard to underwriting, the Companies concerned have launched a process to assess opportunities to 
strengthen the taxonomy alignment of their portfolios, aimed at identifying any actions to be taken and defining specific targets.  
 
Insurance and reinsurance business is included in the Taxonomy as an economic activity that can make a substantial contribution to 
the objective of climate change adaptation through the provision of insurance services relating to the coverage of climate-related 
hazards in accordance with Annex II, points 10.1 and 10.2, of the Climate Delegated Act. Specifically with regard to insurance, the 
economic activity described by point 10.1 is the provision of insurance services related to the underwriting of climate-related 
hazards (classified in Appendix A of the Climate Delegated Act), within the eight lines of the insurance business expressly laid out. 
In the first phase of the application of the Taxonomy Regulation, insurance and reinsurance undertakings are required to disclose 
the proportion of Non-Life insurance economic activities that are Taxonomy-eligible and Taxonomy-non-eligible. To be considered 
Taxonomy-eligible, in addition to belonging to one of the above-mentioned lines of business, a policy must have conditions that 
provide coverage for risks related to “climate hazards"28. 
 
To identify Taxonomy-eligible policies and the related premiums, the Group used the risk category as the analysis and selection 
element, representing the minimum disaggregation unit through which premiums recognised in the different insurance classes29 
are allocated to the different types of guarantee. From among the risk categories to which its own portfolio is classified, Unipol has 
selected the risks referring to climate hazards. Of these, the risk categories with a particular impact on the portfolio are those 
relating to weather events, fire and flood. Using these risk categories as basis, the guarantees and products containing them and 
therefore envisaging their coverage30 were identified.  
 
The analysis thus carried out has made it possible to highlight the lines of business in which the Group provides insurance coverage 
against climate-related hazards, and within these insurance activities, which policies cover risks relating to "climate hazards", to be 
reported for the purposes of calculating the KPI related to underwriting. 
As a result of the analysis, the Group identified significant underwriting of climate-related hazards in the following lines of business: 
• 
other motor insurance;  
• 
marine, aviation and transport insurance;  
• 
fire and other damage to property insurance.  
 
 
24 Defined in Regulation (EU) 852/2020 and its Delegated Acts. 
25 Commission Delegated Regulation (EU) 2021/2139 of 4 June 2021, as amended ("Climate Delegated Act")  
26 "FAQs: How should financial and non-financial undertakings report Taxonomy-eligible economic activities and assets in accordance with the Taxonomy regulation Article 8 Disclosures Delegated 
Act?" published in December 2021 and supplemented by the “Draft Commission notice on the interpretation of certain legal provisions of the Disclosures Delegated Act under Article 8 of EU 
Taxonomy Regulation on the reporting of eligible economic activities and assets” of February 2022. “Platform considerations on voluntary information as part of Taxonomy-eligibility reporting - 
Appendix 1” of the Sustainable Finance Platform. 
27 "FAQs: How should financial and non-financial undertakings report Taxonomy-eligible economic activities and assets in accordance with the Taxonomy regulation Article 8 Disclosures Delegated 
Act?", FAQ no. 5. 
28 “Draft Commission notice on the interpretation of certain legal provisions of the Disclosures Delegated Act under Article 8 of EU Taxonomy Regulation on the reporting of eligible economic 
activities and assets”, FAQ no. 25  
29 Under Italian law, "class" refers to management of the form of insurance corresponding to a risk or group of similar risks from the points of view of risk assumption and damage settlement. 
30 It should be noted that in the limited number of cases where a reliable breakdown of premiums by risk category was not available in the databases, such premiums were conservatively considered 
non-eligible.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
67 
 
The premium amounts indicated below are therefore concentrated in these three lines of business, which overall represent 28.2% 
of the total gross premiums written for the Non-Life business. 
 
Economic activities 
Absolute premiums, 
year 2022 
Proportion of 
premiums, year 2022
Absolute premiums, 
year 2021 
Proportion of 
premiums, year 2021
Currency (€m) 
% 
Currency (€m) 
% 
A.1. Non-Life insurance underwriting - Taxonomy-eligible activities31 
 864.2
 10.2%
817.2
10.0%
A.2 Activities not included in A.1 
7,638.1
 89.8%
7,397.1
90.0%
Total (A.1 + A.2) 
 8,502.3
 100%
8,214.3
100%
 
Technology to support protection  
In the UnipolSai strategy, technology represents an important enabler through which to achieve its programming, and is 
continuously enriched thanks to investments in innovation. 
In 2022, investments in ICT amounted to €93.5m (€97.4m in 2021) and mainly targeted digitalisation projects and evolution of the 
distribution model and technological infrastructures. 
175 terabytes of telematics data were managed during the year (compared to 153 in 2021).  
The main feature of the Group’s approach is the integration of data and analytics along the entire insurance value chain and in 
support of Beyond Insurance initiatives, to support the growing importance of services “adjacent” to the insurance business. 
The areas of application range from pricing and underwriting to the assessment of needs and loyalty, from customer experience to 
new assistance models, from real-time settlement and reduction of the costs of claims to fraud prevention.  
To offer innovative payment solutions in the areas of mobility, health, home and financial education, UnipolPay was established, an 
electronic money institution (IMEL) duly authorised to provide payment and electronic money services. 
In the insurance sector, artificial intelligence and machine learning solutions are being studied to obtain granular information on 
risks and customers and to further automate decision-making processes. 
 
In the Mobility ecosystem, investments have led to the marketing of telematics solutions working through apps and innovative 
recruitment and pricing models thanks to the development of algorithms based on both internal and external data. The 
technological offer was enriched with the marketing of the new “Unibox Smart Drive” device, which revolutionises the way Unibox 
telematics are managed. In fact, its operation requires interaction via Bluetooth between the telematic device placed in the car and 
an app to be installed on a smartphone, which provides services to the Customer. The Smart Drive device records the time of use of 
the vehicle and claim events; it also provides useful data for the assessment of driving performance. The device sends information 
to the smartphone app, which makes it possible to consult its processing. In this way, customers can check their driving 
performance, receive advice and set targets in terms of reducing polluting emissions and fuel savings.  
During the settlement phase, the Video appraisal service was consolidated and expanded, allowing the independent expert to carry 
out a remote appraisal and collect documents to support virtual settlement of the claim. The “electronic settlements” process 
continues to evolve, using information provided by the black box for MV claims. The predictive models for the dynamics of the claim 
have been improved, allowing the adjuster to verify consistency between what was declared and the actual dynamics of the event. 
In parallel, optimisation of the Real Time 2.0 process continued, which envisages the opening of a claim from the moment of a crash 
detected in the black box data, at the same time triggering initial contact with the policyholder to open the claim and anticipating 
the information collection stage.  
 
In the Welfare ecosystem, investments have allowed innovation in the supply and distribution models and the integration of 
partners and ecosystem services.  
 
Also in the Property ecosystem, for the general classes, to consolidate the technical and distribution excellence of the Group, a 
widespread and advanced use of data and analytics is used: in fact, the project to support the underwriting phase with respect to 
legal entities was consolidated, adopting a business risk indicator which associates an index with every VAT number/Tax Code to 
provide information in advance as to customer risk characteristics not intercepted by the product tariff. To supplement this 
service, the assignment of an ESG Score to joint-stock company customers has become fully operational, defined with a data-driven 
approach (for more details, see the “Monitoring of environmental, social and governance risks and impacts” section).  
In support of the direct management of repairs and expansion of the offer of non-insurance services for the home (UnipolHome), 
services were marketed to administrators and owners. In addition, interventions such as the video appraisal for certain Property 
claims and the new Property claims opening process were released into production, which aim to improve the customer experience 
and the technical design of products.  
 
 
31 For premiums relating to reinsurance business carried out by the reinsurance company UnipolRe, not all information on the eligibility or ineligibility of reinsurance business is available at this 
stage. Therefore, these were prudentially considered non-eligible.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
68 
 
 
 
 
 
MOBILITY 
 
WELFARE 
 
PROPERTY 
Data drive 
design (D3) to  
improve customer 
experience and 
product technical 
design 
Process mining 
to optimise 
processes and, 
where possible, 
automate them 
Platform evolutions 
and points of contact 
for customer relations 
management and 
monitoring 
DevOps Drakkar platform for 
application development and 
execution based on cutting-
edge technologies. 
Optimisation of the 
para-tariff to improve 
Pricing 
& 
Underwriting 
 
Beyond black box 
-Connected cars 
Unibox Safe/ 
Unibox SuperEasy Più/ 
UniSmart Drive 
Innovation projects by ecosystem 
Launch of the 
UnipolMove App for 
payment services in 
mobility (car parks, 
fuel, etc.) 
Management solutions 
for vehicle telematics 
and behavioural data 
usage 
Launch of the 
electronic toll 
service 
UnipolMove 
AI and Telematics 
in support of 
claims 
management  
E3CI - an index supporting the 
analysis of weather risk 
Predictive model 
in relations 
with the 
Customer
Offer of services to 
retail 
and SMEs through 
development of the 
t
k
Support for 
outwards reinsurance 
in the area 
of general classes 
WellBee 
and Tantosvago offers 
of welfare services for 
SMEs and Large 
Corporates 
(e g flexible benefits)
Optimisation of the 
para-tariff to improve 
Pricing 
& 
Underwriting 
Key: 
INCUBATION 
EXPERIMENTATION 
MARKETING 
EXPANDING THE 
OFFERING AND 
SERVICES FOR 
CUSTOMERS AND 
AGENTS
AUTOMATING 
PROCESSES 
IMPROVING 
UNDERSTANDING 
OF CUSTOMER 
NEEDS AND  
RELATIONSHIPS 
PREVENTING AND 
PROTECTING 
WITH THE SUPPORT 
OF TECHNOLOGY 
STRENGTHENING 
TECHNICAL 
EXCELLENCE  
WITH THE SUPPORT 
OF TECHNOLOGY 
Big Data Analytics to 
improve Pricing & 
Underwriting  
Tenuta Bene and 
Cambiobike portals 
for the sale of cars 
between individuals 
and E-bikes 
Services to 
administrators 
and owners 
Evolution of 
the offer of 
security services for 
home and business 
Processing of weather 
data for the 
creation of 
hazard maps 
MOBILITY
WELFARE
Launch of Unipol 
Home 
and Craftsmen 
Network 
for direct 
management 
of post-claim
PROPERTY
Data streaming platform for 
realtime/batch processing 
and enabling ML/AI decision-
making processes

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
69 
 
Customer relations 
The focus on the customer starts at the launch of the commercial relationship and continues throughout it, right up to the activities 
aimed at monitoring customer satisfaction through a continuous, long-term process.  
Definition of new products and services 
The Group's commercial actions are characterised, on the one hand, by the simplification and digitalisation of remote sale 
processes and, on the other, by the development of processes to strengthen the active role of the Agencies in customer 
relationships.  
 
In 2022, the new omnichannel sales method was introduced: existing or potential customers can calculate a quote online (on the 
website and app) for various Non-Life covers and purchase the policy directly online, in any event with the option of contacting the 
Agency for advice and finalisation of the contract. Similarly, agencies can issue a quote for such covers and make it available to the 
customer in the reserved area for subsequent purchase.  
A specific contact centre service takes care of potential customers who have completed the online quote process, to facilitate the 
conclusion of the contract. This method enabled the sale in 2022 of about 20k policies, assigned to the agency channel for 
subsequent management. 
 
The UnipolSai Group can count on a large customer base with a high level of engagement. 
The size and strong engagement of customers enhance the insurance strategy and enable that for the ecosystems. High levels of 
interaction and significant frequency of communication through the various digital contact points (with 800m interactions and 25m 
accesses, and more than 450k non-unique customers engaged in listening initiatives throughout their relationship with the 
Company) contribute to increasing the accessibility and availability of insurance protection and services "adjacent" to the insurance 
business. Customer data and digital data collected during and after the claim using new technologies will be used to set up 
personalised interventions that will guarantee a multichannel, simple and rapid experience that keeps pace with the times, thus 
impacting average cost containment as well as the Company's reputation. 
 
During the year, initiatives were undertaken to promote services of the UnipolSai App (an increase of 600k downloads compared 
to the previous year), the simplification of activities in mobility, the new remote sales functions and the digitalisation of other 
services (transactions on payment services made available to customers increased by 73%, in particular through use of the parking 
payment service).  
5.5m customers are registered in the reserved area (+7% on 2021), 3.7m subscribing to the Advanced Electronic Signature (AES) 
(46.3% of total Active Customers, +10 p.p. on 2021, in line with the 47.0% target set for the year), with over 8m policies underwritten. 
The digital penetration index, which considers the transactions that can be activated by the Agency for document digitalisation, 
thus eliminating the need for printouts, was higher than the target of 38.5%. 
Customer Protection and Responsible Sales 
In the new products and services creation phase, as well as in the renewal and modification phase of existing products and services, 
the Group companies carry out preventive audit of compliance with applicable regulations, which takes into account their 
consistency with the expectations of the customers for whom they are designed, also envisaging monitoring during their time on 
the market. 
 
In the preparation of commercial and communication material, the Group companies prepare offer documents that take into 
account the continuous developments in this respect, with a constant commitment to improving language transparency and 
simplicity. The same approach is used in defining advertising messages. Internal rules and procedures require that product-related 
communications and advertising material are subject to an internal authorisation process, are clearly identifiable as such, are 
impartial and complete so as not to mislead regarding the characteristics, nature, guarantees and risks of the product offered. 
Control over the process of preparing advertising messages also monitors the advertising of Life and Non-Life insurance products 
through websites (including agency websites), social network pages and apps. 
 
Among the forms of misleading advertising that the aforementioned controls prevent is the phenomenon of greenwashing. To 
combat this, the Group Companies adopt common guidelines based on attention to the accuracy and reliability of the data and the 
sustainability policies underlying sustainability communications, in compliance with the principles governed by Art. 36 of IVASS 
Regulation no. 41 and European legislation (Regulation (EU) 2019/2088 and Delegated Regulation (EU) 2021/1288).  
 
In the Non-Life business, the communication of sustainability components has concentrated on alternative mobility, electric micro-
mobility and eco-incentives such as anti-pollution measures, the adoption of a healthy lifestyle as the basis for an active and healthy 
life, the renovation of real estate through the concepts of energy savings, environmental sustainability and hydrogeological risk as 
well as the spread of photovoltaics for companies, as a renewable and sustainable energy source, in addition to the concept of 
corporate civic responsibility throughout the production chain.

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70 
 
In the sales phase, the rules of conduct to be adopted in the exercise of distribution activities are governed by internal regulations 
that deal with issues such as conflicts of interest, pre-contractual information, product consistency and adequacy assessment and 
simplification processes to encourage the dissemination of new methods of relations between intermediaries and customers (e.g. 
Electronic signatures and use of electronic payment instruments). 
 
In particular, for the remote placement of Non-Life insurance contracts, the ban on using filters, procedures or mechanisms to 
select customers in a discriminatory sense and the ban on opt-out mechanisms (by virtue of which, against automatic combination 
with a main insurance cover or a non-insurance product or service of some unsolicited insurance cover, for which a willingness to 
participate has not been expressed, the customer is forced to deselect the relative option if not interested in purchasing them).  
 
With this overall approach, the Group Companies concretely implement protection of the consumer and their rights in the activities 
of proposing an insurance offer and in the communication, to avoid unfair commercial practices and unlawful contractual clauses. 
UnipolSai offers its intermediaries and employees training opportunities to strengthen and increase awareness of the ethics of 
business conduct. The training programmes offered concern regulations in force, the commitments undertaken by Group 
companies to the Antitrust Authority (AGCM) and the methods by which the regulations interact with the specific business 
activities.  
 
Life product certification for 2022, in relation to all products in the Investment, Savings and Welfare ranges, requiring audit of 
compliance by UnipolSai with product regulations according to the values of transparency (complete, understandable and 
traceable information), fairness (clear and balanced cost) and product value (protection of capital and selected investments), by 
the certification body Bureau Veritas. 
Proximity in the event of claims 
The occurrence of a claim is the moment when customers put the trust they place in an insurance company to the test; UnipolSai 
constantly invests to help them achieve a rapid and satisfactory settlement of the damage caused, starting with the benefits 
generated by the electronic settlement process described in the section entitled "Technology to support protection", which 
facilitates the decision-making process of the claims adjuster by speeding up activities and resulting in a reduction in the costs 
borne by UnipolSai. 
 
The Group's settlement model includes, for those injured with minor injuries in relation to MV, Accident or General TPL policies, a 
specific service provided by 73 Medical Report Centres (Centri Perizia Medica, CPM) distributed throughout the country, with the 
option to perform the medical-legal examination directly at the offices of the Company and then to be paid promptly. In particular, 
in 2022 the process for the booking of visits was optimised by enhancing the customer contract service and introducing the use of 
an electronic agenda for the booking of medical visits, which can be done directly by the agency.  
In addition to the CPMs located in the Territorial Settlement offices, covering particularly vast areas or with a high incidence of 
examinations, the Company relies on 322 Medical Booking Services (Servizi di Prenotazione Medica, SPM) distributed throughout 
the country, where the service is instead performed directly at the doctor’s office of the independent expert, where the adjuster 
also goes, who is provided with the tools required to settle the claims directly at the doctor’s offices.  
In order to improve the customer experience by offering innovative services, it is now possible to make direct CPM and SPM 
bookings from the UnipolSai App. 
 
The percentage of jobs assigned in CPMs and SPMs is roughly 43% for the MV TPL class, with a delta in terms of lower average 
cost of roughly €450, equal to savings of around 15%, compared to a traditional medical visit. 
On the other hand, for the Accidents component, the percentage of jobs assigned in CPMs and SPMs is roughly 28%, with a delta in 
terms of lower average cost of roughly €320, equal to savings of around 10% compared to a traditional medical visit. 
Lastly, for General TPL, in December 2022 the percentage of jobs assigned in CPMs and SPMs was around 18%. 
 
Visits at CPMs and SPMs also make it possible to speed up average settlement times by around 10 days compared to the case in 
which there is a traditional medical visit. 
 
To limit the average cost of claims with injuries, a series of actions were taken (and will continue to be taken in the coming years of 
the Strategic Plan) to optimise the management of claims with injuries by implementing various tools and procedures, which 
strengthened data use to identify injury type/severity and optimise the injury management and provisioning process. For the same 
purpose, the MV Territorial Settlement network was also reorganised, with the creation in the course of 2022 of a pool of adjusters 
specialised in the management of claims with injuries. 
 
To provide services associated with Health claims, UniSalute, the specialised Group company certified according to UNI EN ISO 
9001 quality standards, relies on “Net Salute”: a nationwide network of roughly 66k healthcare and medical facilities affiliated

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
71 
 
directly with the dedicated UniSalute personnel team, which guarantees constant control over healthcare service quality, with 
better than market prices, and manages the service with affiliates primarily through a dedicated web application that helps to 
speed up settlement procedures.  
Networks for the internalisation of the service model 
The internalisation of damage repair services guarantees financial savings and a high level of service for customers, who are 
accompanied by selected partners in solving critical issues created by the damages suffered, regarding the vehicle, person or 
property.  
Through the adoption of policies, guidelines, formalised internal procedures and periodic controls, the Group ensures that the 
goods or services are suited to the needs of customers, meet health and safety standards and comply with legal requirements; 
UnipolSai also intends to guide its partners towards the adoption of sound business practices, also in critical supply chains.  
 
On joining the network, the partners carrying out repairs following insurance claims and the providers of Welfare and Health 
services, in addition to receiving initial training on both insurance issues and process management and operation issues, must read 
the Code Ethics and Charter of Values, the Organisation, Management and Control Model pursuant to Italian Legislative Decree 
231/2001, the Risk Report and the Supplier Code of Conduct, where applicable. Through this step, partners undertake to comply 
with the anti-corruption measures adopted, occupational safety regulations, current laws and National Labour Agreements, to 
tackle all forms of discrimination and to guarantee that they have enacted the necessary protections which govern the assignment 
of activities to personnel or external companies. 
The controls in place aim to ensure that suppliers comply with Group standards and values, to protect customers and prevent fraud, 
data loss and damage to reputation. 
 
In the MV sector, in particular for the recovery, repair and rental of vehicles, the policies underwritten with additional services are 
growing constantly and significantly: customers who try these services record retention rates higher than the market average (for 
example, compared to an average of 84.8% for the MV TPL segment, 88.1% is recorded for those who used UnipolGlass services 
or 93.4% for those in the MV TPL portfolio who used UnipolService).  
 
In the Welfare area, the Group has strengthened its positioning, expanding the network of healthcare facilities (with particular 
reference to proprietary facilities), and offers digital health services, including telemedicine, and home care, physiotherapy and 
social care services.  
 
In the General Property Classes, with the launch of UnipolHome activities, the proposal of additional direct repair services (such as 
emergency services, goods and technologies for the home, goods and services for the property repairs) was strengthened by 
maximising synergies with insurance benefits. In 2022, UnipolHome developed its services in particular in the areas of Piedmont, 
Emilia-Romagna and Lombardy. 
 
Customers who made use of direct repair services, through the network of operators selected by the Company, without cash 
disbursement and with abolition of the deductible, recorded a retention rate of 94.7% against the total customers figure of 87.9%.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
72 
The impacts of direct repair and channelling  
 
Satisfaction monitoring 
In the Customer Satisfaction survey conducted in 202232, UnipolSai confirms its best ranking, exceeding the market standard by 5 
p.p. in the overall score. The MV customers’ NPS (Net Promoter Score) was also higher than the market benchmark.  
In this respect, UnipolSai aims to be at least at the same level as the market standard. As highlighted in the following table, again in 
2022 the overall CSI index was above the market level, confirming the positive trend observed over the last three years. 
 
Satisfaction linked to the relationship area made a decisive contribution to this result, obtaining an assessment of 87.7 compared 
to the market benchmark of 80.6. In the same manner, the claims management area is evaluated very positively, with a score of 83.8 
compared to the market benchmark of 76.9.  
 
The Overall indicator, which shows on a scale of 0 to 10 how positive the image of a Company is as perceived by its customers 
through the question: "In summary, how satisfied would you say you are with the Company overall?", assigned UnipolSai a score of 
8.17, compared to a market benchmark of 8.05. 
 
As part of the ongoing surveys33, the overall satisfaction indicator calculated on policyholders fell compared to the previous year 
(69.5 vs. 76.7). The market average figure also decreased from 74.5 to 70.7. For medical expense/health policyholders, too, both 
individual and collective, satisfaction remained above the market average for Group customers even though the trend recorded 
showed a downturn for both the market (from 76.2 to 73.6) and UnipolSai (85.5 to 79.6). Compared to 2022, the satisfaction of 
UnipolSai business customers decreased (from 70.6 to 63.7), although it remained above that for the market (54.9). 
 
32 The interviews, performed with the CAWI methodology, were performed during 2022. The customers interviewed totalled 5,629, of which 2,102 UnipolSai customers (1,516 from the random list 
provided by the client and 586 from the Nexplora panel). 
33 Ipsos Multifinanziaria Retail which offers an understanding of financial decisions of households and individuals aged between 18 and 74, representative of 21.2 million households.  The sample data 
are collected through 5,000 annual face-to-face interviews (CAPI) with financial decision-makers, surveyed during two half-yearly waves of 2,500 interviews each. 
For Multifinanziaria Aziende this is a periodic monitoring system that studies the needs of production companies in Italy and their relationship with the entire financial system. Around 1,500 
interviews were held with Owners, CEOs and CFOs of companies in the Industry, Services and Trade sectors. 
WELFARE 
ECOSYSTEM 
Repair shops belonging to the 
UnipolService network 
Companies in the 
adjusters/craftsmen network for 
the project 
Piped Water Direct Repairs and 
Other Damage to Property
Medical facilities 
in the UniSalute network in Italy and 
abroad 
over 
74,000 
PROPERTY 
ECOSYSTEM 
21 
216 
2,662 
MOBILITY 
ECOSYSTEM 
Glass-fitting centres in the 
UnipolGlass network 
42.3% 
claims  
channelled* 
 10.5% 
 claims  
channelled** 
84.2% 
claims  
channelled  
53.3% 
claims  
channelled  
* the figure includes only the MV TPL business. 
** percentage calculated on all UnipolSai home and condominium products.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
73 
 
The UnipolSai MV TPL customer loyalty rate is high: 87.14%, compared to a market average of 84.8%. 
  
Customer satisfaction surveys in Italy  
 
 
 
 
The company Linear also used the NPS to measure the experience of customers that obtain insurance, renew their policy, change 
their vehicle online, request a tow, have a claim and contact Customer Service or the Claims Service to report a claim over the phone. 
In almost all cases, the 2022 NPS index maintained excellent values (greater than 57) with the exception of Customer Service 
experience, where a score of 26 was recorded. 
 
Linear also constantly monitors customer sentiment through all customer contact channels and when necessary activates 
improvement actions: from assessments on the independent reviews website Trustpilot, the star rating is 4.6 out of 5, with 72% 
providing a rating of excellent. 
 
The annual UniSalute Health Plan customer satisfaction survey, conducted through CAWI on a sample of 2,280 policyholders who 
have made at least one claim, showed average satisfaction with the services of 6.9 on a scale of 1-10, in line with the previous year.  
 
When the customer satisfaction survey is conducted, the UniSalute Net Promoter Score is also surveyed. In the last survey carried 
out in October 2022, the NPS was -4%. Although this figure is negative, it has improved since 2021, nearing the value recorded in 
2020 (1%), and can be associated with the tail effects of the pandemic, which affected the Company’s operations already in 2021. 
With regard to the service provided by the UniSalute affiliate network, the average assessment reported was 8.9 (on a scale of 1 to 
10), marking an improvement over 2021. 
 
Also in the health segment, in 2021 SiSalute recorded customer satisfaction with direct services that call for the use of facilities 
affiliated with the company: the resulting annual average NPS index was 61%. 
Anti-fraud measures  
Combating fraud is in the interest of the insurance companies and also protects customers who act correctly. The UnipolSai Anti-
fraud Function carries out its activity of preventing, intercepting and combating fraudulent conduct, whether in the insurance or 
settlement environments, perpetrated to the detriment of the Company as well as the other Group Companies without their own 
dedicated structure. 
 
As in previous years, again in 2022 significant efforts were made to combat fraud in the underwriting and settlement phases, where 
possible preferring investigation “workflows” due to the greater impact of the economic damage (potential or consolidated) and 
the Authority's stronger focus on sporadic reports.  
The Criminal Law, Anti-Fraud and Authority Response function collaborates constantly, together with the function delegated in the 
Claims Area and the IT Systems Area, in the development and optimisation of new methodologies and IT applications dedicated to 
detecting fraud, also based on search engines and predictive systems pending refinement.  
The continuous refinement of methods and criteria for fraud detection is supported by investments in technological innovation to 
develop data-driven solutions. In this area, development of the anti-fraud engine (Rulex) continued through integration with the 
portfolio data relating to certain products of the General Classes, which strengthened the creation of predictive models in this area, 
and development of the platform created to manage relational graphs (Indago) that allows correlation between events and entities 
and advanced searches in a facilitated manner, in order to support the Special Claims Areas in their investigations. 
79.2 
Market standard 
    OVERALL RETAIL CSI                  OVERALL SME CSI 
Overall MV CSI 
MV NPS 
Market Standard                     UnipolSai     Market Standard 
Market standard 
83.8
69.5
70.7                       63.7          54.9 
32 
Net Promoter Score
Loyalty Index 
in Company-Customer relations
Customer Satisfaction Index - MV sector 
Customer Satisfaction Index - Retail sector                  CSI - SME sector 
44 
UnipolSai 
UnipolSai 
UnipolSai

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
74 
The Special Areas of the UnipolSai Claims Department reported over 28,500 suspicious claims, which led to approximately 14,600 
transfers to the investigative units, equal to 51% of the cases reported, a decrease of 4 percentage points compared to 202134. After 
investigations, the Anti-Fraud Function managed 7,100 fraud reports (-22% vs 2021) and a complaint was filed in 404 cases (-4% vs 
2021).  
 
The consolidated relationship of collaboration with the Police and with independent experts involved in anti-fraud has also led to 
an increasingly effective and timely involvement of the Judicial Authorities with the aim of making the activity even more timely 
and effective in combating criminal fraud.  
At the end of 2022, as part of the activities carried out for the insurance companies in Italy, the Anti-fraud and Authority Response 
functions investigated a total of 2,204 cases and filed 419 complaints. In the context of criminal initiatives, the approach applied is 
to highlight the phenomena of associations to the Judicial Authority, bringing together several cases of unlawful conduct of the 
same criminal pattern, behind which criminal organisations often operate. 
 
With regard to the companies operating in Serbia, the counterpart functions overseeing fraud risk handled 3,127 reports of fraud 
(+16% vs 2021). A complaint was filed in 109 cases (-26% vs 2021). 
 
 
Anti-fraud: Cases reported, verifications, complaints  
 
 
 
 
 
 
 
 
 
 
 
 
 
Complaint management 
In the Unipol Group insurance companies, there is an active Policy for the management of written complaints submitted to them 
regarding an insurance contract or service as well as Agents and Intermediaries that they rely on for brokerage activities, in addition 
to the relative employees and collaborators. 
 
In 2022, IVASS complaints addressed to the Group's Italian insurance companies numbered 17,34735, of which 12,219 for UnipolSai 
alone, down 2.1% compared to the previous year. The number of complaints for every 1,000 UnipolSai policies was 0.348 (0.343 in 
2021), while the percentage of claims reported generating a complaint decreased from 0.7% to 0.6%.  
 
In terms of complaints management, associated with the insurance activities of UnipolSai (therefore, net of intermediary 
complaints), the percentage of complaints closed with respect to the total received is basically stable compared to the previous 
year (-1 p.p.).  
Complaints under investigation declined (-26%): in 82% of cases (408), the responsible corporate bodies (competence 
centres/contact points) did not provide the complaints office with the information required to provide the complainant with a 
response. 
 
As regards the results of negotiations, the percentage of complaints rejected out of the total closed/received increased by 2 
percentage points compared to the same period of last year, indirectly confirming the effectiveness of the organisational tools put 
into place by the Company to guarantee a good service level. 
 
 
34 This reduction is mainly attributable to the greater presence of claims transferred to the Special Areas Triage structure due to an anomaly in the VEI6 indicator (license plate/chassis number 
inconsistency) calculated by AIA (the Anti-fraud Computer Archive used by IVASS) after start-up the new EBDS (Evolution of the Claims Database); this anomaly was promptly reported to the 
Institute. 
35 The details of the complaints also include those referring to intermediaries enrolled in Section D of the Single Register of Intermediaries. 
492
47
cases reported 
10,707 of 
which open files 
2,371 (22%) 
Underwriting/generic 
complaints
528 
complaints 
submitted 
Settlement anti-fraud 
Underwriting/generic anti-fraud 
Settlement complaints 
1,413 
117 
9,294 
411

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
75 
 
 
 
 
The average complainant response time is 18 days, in line with the previous year and significantly lower than the 45 day threshold 
set forth in ISVAP Regulation 24/2008 as amended. 
 
As concerns the complaints/follow-ups ratio, compared to the same period of the previous year there was a general downturn in 
Non-Life volumes -1% (follow-ups -6%) and Life volumes -25% (follow-ups -26%), as well as the incidence of follow-ups on 
complaints (-2 percentage points). 
 
With respect to the business areas receiving IVASS reports (reports and follow-ups), the comparison with the same period of 2021 
shows a general increase of 2%, with a parallel notable decline in the industrial area (-27%).  
 
1,836 complaints were handled by the insurance companies in Serbia. 
 
As regards the non-insurance companies, through the Complaints Box on the website www.gruppouna.it, where customers can find 
information for sending any complaints relating to potential inconveniences ascribable to the hotels and/or head office functions, 
Gruppo UNA S.p.A. received 100 complaints during the year (65 in 2021, -5 compared to the same period of 2019) which were 
managed directly by the hotels (87) and the head office functions (13). 
 
In the health area, a total of 196 complaints were received (+56 vs 2021, an increase due to the release of a webform which made it 
easier for patients/customers to submit complaints), more than half administrative in nature (waiting times, reception, telephone 
booking), excluding complaints relating to the processing of personal data, which are managed by the Company’s Privacy contact 
person and are received via a separate dedicated email address. In 2022, despite the increase in and diversification of activities, 
overall patient/customer services were explained in a more widespread manner on the website and social media pages. The 
average response time is fewer than 10 days, except for cases in which it is necessary to involve outside professionals who work 
with the independent professional service centres. When a complaint is associated with a request for compensation for damages 
for an issue relating to alleged malpractice, it is managed by the Claims Assessment Committee, which involves internal as well as 
outside parties.
Breakdown of complaints by phase (total for Italian companies)
553
310 
12,975 
28
151 
IT 
S
Other
18 days for processing  
vs market average of 21 days 
below the threshold of 45 days* 
1,980
Accepted 
Rejected
Legal
Under investigation 
Settled
1,350 
Industrial 
Claims
Commercial 
Administration
1,743 
7,715 
7,138  
751 
Breakdown of complaints by area (total for Italian companies)
Total 
Complaints 
17,347 
-6.5% vs 2021 
*set forth in ISVAP Regulation 24/2008, source IVASS Report on activities carried 
out by the Institute in the year 2021.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
76 
The Distribution Network 
  
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Geographical presence of the distribution network  
The Group covers the Italian territory through an extensive network of agencies36 and sub-agencies employing roughly 30k 
qualified professionals (of whom 3,567 agents and 360 multifirm agents), in addition to 492 brokerage firms and points of sale that 
are part of the bancassurance partnership, spread throughout the country. 
 
 
 
In 2022, consolidation and optimisation actions continued, with 213 operations (of which 108 involving the merger of two or more 
pre-existing agencies); the aim of this approach is to build a network of Agencies to manage more consistent portfolios, with highly 
skilled specialist structures that guarantee the development of all business ecosystems.  
The average size of the Agencies continues to grow (+2.8% compared to 2021), without affecting countrywide coverage: 18% of 
agencies are in municipalities with fewer than 15k inhabitants. The average number of sub-agents per Agency also grew by 4.8% (vs 
+3.6% in 2021), and the average number of employees per agency by 2.6% (vs +4.6% in 2021). Female agents in managerial positions 
amounted to 777 out of a total of 3,861 UnipolSai agents, equal to 20.1%. 
 
 
 
 
36 Amongst the UnipolSai agencies, 98% also have a UniSalute mandate, while 10% also have a Linear mandate. 
Abroad 
South and Islands 
North West
Local distribution network    
North East 
150 
2,361
Agencies 
-3.3% vs 2021 
 
2 
644 
674 
1,157 
418 
475 
5,338 
Sub-agencies 
-1% vs 2021 
Centre 
1,380 
1,672
1,265 
1,084 
5,401 
Bancassurance 
Branches 
-1.7% vs 2021 
  
2,514 
548 
1,117 
7,699 
Agencies and 
Sub-agencies 
5,401 
Bancassurance branches 
 
291 
Assicoop 
points of sale 
30,000 
Primary network agency 
partners in Italy 
 
€ 1,9mln 
Direct investment for the 
training of the sales 
network  
32%
4% 
35%
2%
-1 p.p.
59 
17 
2
Breakdown of premiums by channel  
22 
Management/Broker 
Agency Network 
Change p.p. 2021-22 
Bancassurance 
Other 
The UnipolSai Group’s distribution strategies evolve consistent with 
the objectives outlined in the Strategic Plan, which call for the 
omnichannel evolution of the distribution model, with increasingly 
intensive use of Data and Analytics and the reinforcement of 
synergies between distribution networks. 
In particular, the consolidation of distribution excellence and the 
effectiveness of the agency network, which will remain central and 
strengthened by the contribution of digital channels and specialised 
insurance professionals, continues, to guarantee the broadest 
coverage of customer needs, with a particular focus on SMEs. 
The bancassurance business model draws on the Group’s distinctive 
capabilities for the benefit of its various banking partners. 
4 p.p.
-4 p.p.
0 p.p.
%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
77 
 
 
 
 
 
The distribution of UnipolSai products and services is supported by the five Corporate Agencies (Assicoop), which provide their 
services through 291 points of sale (294 in 2021) in Emilia Romagna and Tuscany, with an original model that combines effective 
regional coverage with a high level of specialisation in customer advisory services, covering not only insurance solutions, but also 
services relating to the Mobility, Welfare and Property ecosystems. 
The Group also operates in Serbia through a multi-channel network made up of both internal and external structures, with 145 points 
of sale distributed basically uniformly between the south and north of the country. The physical network is accompanied by online 
direct sales channels. 
Again abroad, the Group can count on the collaboration of 75 broker companies. 
Relations with the Network  
The widespread nature of Group product distribution has been made possible by the involvement of the agency network and the 
leveraging of distribution agreements with partner banks. 
 The relationship with the sales network, outlined by the “UnipolSai 2.0 Pact” agreement (the supplementary agreement applied to 
the entire agency network) is oriented towards continuous dialogue, particularly with the AUA (UnipolSai Associate Agents) Agent 
Group. 
The dialogue hinges on topics of common interest, such as the creation of new products and services, the improvement of operating 
procedures and, more generally, all innovation processes that the Group is developing. The activities consisted of 8 meetings with 
the Agent Group chairmen, 12 meetings with AUA Agent Group representatives, 77 meetings of the Technical Committees and 33 
meetings of the operations work groups. 
 
During the year, 11 local meetings were also held to present the 2022-2024 Strategic Plan to the agency network, offering Agents 
an occasion for discussion and the sharing of strategic objectives with the Management. 
 
In 2022, the new omnichannel sales method was introduced: existing or potential customers can calculate a quote online (on the 
website and app) for various Non-Life covers and purchase the policy directly online, in any event with the option of contacting the 
Agency for advice and the finalisation of the contract. Similarly, agencies can issue a quote for such covers and make it available to 
the customer in the reserved area for subsequent purchase.  
A specific contact centre service takes care of potential customers who have completed the online quote process, to facilitate the 
conclusion of the contract. This method allowed the sale of about 20k policies in 2022, assigned and managed by the agency channel. 
 
For further results of the digitalisation initiatives, please refer to the "Our protection role" section. 
 
Activities also continued to support business development with reference to specific targets; the Business Specialists hired in the 
Network reached 833 in 2022 (+84 over 2021) distributed across more than 550 agencies, and Family Welfare Specialists came to 
1,131 (+95). The UnipolSai organisational structures also grew, composed of SME Tutors, to support commercial structures in 
meeting the needs of SMEs, and Welfare Consultants, aimed at supporting the Network in developing Welfare Plans dedicated to 
entrepreneurs, their companies and their employees. 
 
With direct investment of €1.9m, over 757k hours of training have been provided to people in the Italian agency and sub-agency 
sales network, in addition to more than 122k hours for the employees of the partner banks of the bancassurance companies.  
Particularly with regard to the agency network in Italy, 94% of the hours were provided in e-learning mode, thanks to which the 
percentage of people trained reached 81%. 
Average hours of training per capita were 23 for the agency network and 22 for the sub-agency network; women received an average 
of 23.6 hours of training, men 21.2.  
Following the pandemic, the training offer evolved in line with contemporary market trends, leveraging the virtual experience over 
in-person mode. Distance learning modes (synchronous with virtual classrooms as well as e-learning courses) require significantly 
shorter durations than traditional training (from 7 hours for the physical classroom to 4 hours for the virtual classroom), which 
considerably reduced annual hours of training provided. However, for the agency network (therefore excluding the bancassurance 
network), the volume of courses has continued to grow and there was an increase in the number of people trained. 
 
Some of the most significant training requirements include, aside from customary regulatory updating, training on digitalisation 
processes, the spread of a culture on ESG risk management in underwriting, and specific courses on new products - such as 
UnipolSai Salute PMI, UnipolSai Km&Servizi and UnipolSai Scudo Cyber (pilot) - or restyled products.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
78 
At the end of year, cyber security courses had reached 21,584 people in the Network (including the Arca bancassurance network), 
totalling 110,672 hours.  
 
Network training in Italy* 
Primary agency network training (agencies and bancassurance channel) 
31/12/2022 
31/12/2021
Number of participants (distance training, classroom, webinars) 
166,586 
375,040
Number of resources (distance training, classroom, webinars) 
10,638
18,722
Number of courses (distance training, classroom, webinars) 
727 
569
Number of man-hours (distance training, classroom, webinars) 
222,146 
483,703
Secondary network training (sub-agencies) 
 
Number of participants (distance training, classroom, webinars) 
465,543 
479,396
Number of resources (distance training, classroom, webinars) 
26,956 
28,692
Number of courses (distance training, classroom, webinars) 
567 
528
Number of man-hours (distance training, classroom, webinars) 
657,682
778,575
Total network training 
 
Total participants (distance training, classroom, webinars) 
632,129 
854,436
Total resources (distance training, classroom, webinars) 
37,594 
47,414
Total courses (distance training, classroom, webinars) 
1,294 
1,097
Total man-hours (distance training, classroom, webinars)  
879,828
1,262,278 
*the data do not include training provided to the UnipolGlass network. 
 
 
Some of the training courses aimed at the agency network include: 
• 
The “IMA - Agency Innovation Manager Master Course”, the fourth edition of which has started, for 24 high-potential 
agents and aimed at supporting the development of an innovative business model regarding the Agency of the near future. 
Innovative services involving artificial intelligence in customer management with omnichannel services, a new networked 
agency concept providing customers with a highly personalised and high-quality service, a distinctive integrated service 
model focused on health care and well-being, were proposed during the training. 
• 
The “Business Specialist” professional course; 
• 
The “Welfare Facile” (Easy Welfare) course, aimed at 180 agents, to support the spread of welfare in SMEs; 
• 
The “Mobility Specialist Course” for a group of Front Office resources, with a view to transitioning their role to Mobility 
Ecosystem promoters; 
• 
“Talent attraction”, the first course to attract university talent and develop skills for their growth in the Agency; 
• 
“Progetto Crescita” (Growth Project), a course for the development of transversal insurance skills, ranging from the legal 
bases of insurance to cyber security and decision-making processes, intended for more than 300 people who have 
completed the first professional training course Together Neo60; 
• 
“Costruiamo il futuro” (Let’s build the future), the managerial acceleration course targeting potential UnipolSai agents. 
 
Sales network training courses have been dedicated to ESG risk management, one with a specific application regarding the Non-
Life General Class risk underwriting phase, which was completed by 4,083 people, and another focusing on new elements 
introduced by EU Regulation 2019/2088 to improve transparency on sustainability in investment processes and define the 
characterisation of the sustainability of Life products. Furthermore, on the matter of sustainable investments, the agency network 
has a kit available dedicated to operational support, which is rich with useful suggestions for communicating ESG features. 
 
Training also continued through the online course “EticaMente!”, launched in 2021, in which students are able to experience a number 
of company situations in which it is fundamental to act ethically. 
 
The main legal training courses were: 
• 
The “Anti-Money Laundering (2022 ed.): Anti-Money Laundering games” online course, which provides updated and 
necessary information for the purposes of preventing money laundering and terrorist financing transactions. 
• 
“The Unipol Group internal whistleblowing system”, an online course that illustrates the key concepts characterising the 
whistleblowing system and its importance for the Unipol Group, along with the fundamental steps of the relative 
procedure governing the Group whistleblowing system. 
• 
OMM courses: new basic and continuing education/refresher online courses of most of the insurance companies and 
Unipol Gruppo have been published to incorporate the new offences.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
79 
 
The Group also provided technical training to employees at the repair centres affiliated with the UnipolService and UnipolGlass 
networks. The main topics regarded the application used for UnipolRental vehicle maintenance and repair. The training courses 
were held asynchronously through a series of e-learning modules for the mechanics involved in the process. Specifically, topics 
concerning the management of rental procedures with the short/long-term programme were addressed. The courses involved more 
than 1,200 people, for a total number of 1,831 man-hours provided. 
 
The satisfaction and loyalty of the UnipolSai agency network is slightly better than the sector average (3.15), with respect to which 
UnipolSai recorded growth of +0.28 (+0.22 vs 2021).  
 
Among the assessment factors that Agents appreciated in particular about UnipolSai in 2022 were customer support and brand 
recognisability.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
80 
UNIPOLSAI AND INVESTMENTS 
 
 
 
 
UnipolSai manages a portfolio of €54.2bn in assets, if we consider both listed and unlisted securities, composed of direct 
investments or investments through funds in government bonds and corporate bonds and funds.  
Investment policies 
The UnipolSai investment policy defines investment activity on all the assets of the Company, according to the nature, magnitude 
and complexity of the risks characterising the corporate activities, based on principles of prudence, and establishes the 
medium/long-term strategic composition of the investment portfolios. This includes strategies for identifying and managing risks, 
opportunities and impacts that are relevant to ESG factors, in order to financially support sustainable development.  
 
The Group's responsible investment strategy is defined in the "Guidelines for responsible investing", the updated version of which 
was approved by the Board of Directors in August 2022.  
The Guidelines envisage the ex-ante integration of ESG Factors into the decision-making processes for financial investments, with 
reference to the Class C Life and Non-Life Portfolios, through ESG performance SRI screening strategies37 (which take into 
consideration, inter alia, International conventions on sustainability) and sector-based and conduct-based exclusions. Financial 
assets are also monitored ex-post in accordance with the ESG criteria defined in the Guidelines, in order to evaluate the actual 
correspondence between investments and the ESG criteria set forth in the Guidelines, and control the associated sustainability 
risks on an actual basis. 
Since 2017, the Group has adopted the UN Principles for Responsible Investment (UN PRI). 
UnipolSai also adheres to the Climate Action 100+ collective engagement initiative, CDP Investors and the Talanoa Call for Action. 
 
 
37 Sustainable and Responsible Investment. 
54.2  
€bn in assets 
 
97.7% 
of assets proved sustainable  
following ESG monitoring 
1,159.6 
in thematic investments in support of the 
SDGs

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
81 
 
UnipolSai’s Sustainable investment process  
 
Creation of the SRI team, the first in Italy amongst insurance 
companies. 
Governing the "Values of the Life product", which certifies Life 
PRI Signatory
Climate Action 100+ Signatory 
Alternative Investments per SDGs 
CDP Investor Signatory 
Talanoa Call for Action Signatory 
Launch of the "Etica" SRI segment of the 
Unipol Insieme Open Pension Fund, the first 
SRI product offered in Italy. 
Member of the Forum for Sustainable Finance 
(Italian SIF of Eurosif). 
Initiation of ex post monitoring of sustainability risks and 
impacts. Exclusion criteria: manufacturing of unconventional 
weapons and gambling and conduct-based exclusions 
Publication of policy on agricultural commodities. 
Publication of the “Guidelines for responsible 
investing” 
First measurement of Carbon Footprint and Portfolio 
Climate Alignment 
Unipol Green Bond issue 
Launch of the "MIX Sostenibile" 
product 
For more details on the Guidelines for responsible investing, refer to the “Sustainability - Download Centre - policies and regulations” section 
on the Unipol Group website. 
Update of the “Guidelines for responsible investing” 
with: 
- coal disinvestment target; 
- specific commitments for real estate investment. 
First Green Bond Report published
Update of the “Guidelines for responsible investing” with 
the entry of exclusions for tar sands, shale gas and arctic 
drilling 
Implementation of a new provider (S&P Global), 
operating as of January 2023.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
82 
Ex-post sustainability monitoring38 highlights that 97.7% of investments monitored meet the ESG criteria defined by the 
Guidelines for responsible investing: the percentage value of ESG-monitored securities declined by around 5 p.p. in 2022 as a result 
of increased investments in asset classes not covered by the scope of analysis.  
 
 
 
The ESG analysis, which covers nearly 7,000 companies, is performed with the support of a company specialised in the assignment 
of ESG ratings and the construction of sustainability indexes. 
 
The elements on the basis of which the ratings are assigned, which assess issuer compliance with ESG principles, refer to the 
principles defined by international bodies such as the Universal Declaration of Human Rights, ILO - International Labour 
Organisation Conventions, the UN Global Compact and the OECD Guidelines for Multinational Enterprises. 
 
The ESG ratings assigned to companies take into account aspects relating to environmental performance (policies, management, 
products, production processes, targets, compliance with legislation, transparency and granularity of information), the social 
dimension (respect for human and workers' rights, including along the supply chain, quality of relations with all stakeholders, 
contribution to social and economic development, community engagement, diversity management) and governance (corporate 
strategy, governance, shareholders' rights, anti-corruption, position vis-à-vis competitors, accountability). 
 
The ESG rating assigned to countries aims to assure investors that the portfolio consists of financial instruments issued by 
governments that comply with the main international environmental, social and governance standards. For each ESG dimension, 
two categories are considered: the Regulation, which assesses the commitment of a Country to sustainability, mainly through the 
analysis of the ratification status of the main treaties and international conventions, and the Implementation, which assesses the 
policies adopted and the results obtained in terms of sustainability.  
 
 
38 This monitoring is carried out with the support of the external consultant ECPI S.r.l. (www.ecpigroup.com). This is an independent company specialised in assigning ESG ratings and building 
sustainability indices, which analyses issuer environmental and social performance and governance structure strength in accordance with its rigorous proprietary qualitative and quantitative 
research method. 
€41.4bn 
Amount 
of assets deemed 
compliant with the ESG 
criteria defined in the 
"Guidelines" following 
monitoring 
97.7% 
Percentage of assets 
proving to be sustainable 
following  
monitoring 
 
€42.3bn 
Amount of 
equity and debt 
instruments 
subject to monitoring 
according to the ESG 
criteria defined in the 
“Guidelines” 
78.1% 
Percentage of assets 
subject to monitoring 
sustainability monitoring out of 
total assets under management 
(direct and indirect) 
ESG CRITERIA 
Blacklist companies 
Area of observation for countries 
and companies 
Anti- 
corruption 
Human 
and workers' rights 
Environmental 
protection 
Gambling 
Mining and generation 
of electricity from 
thermal coal 
Environmental 
damage 
Violation 
of human rights 
Corruption 
Unconventional  
weapons

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
83 
 
Companies (equities and corporate bonds) may be excluded from the investment ecosystem in two ways: exclusions based on 
products or services that contribute to turnover (product-based) or conduct-based exclusions.  
 
Product-based exclusions 
The Group has identified certain sectors associated with significant liabilities regarding damage to society, the environment or 
health, and has decided to exclude investments in companies operating in these sectors. In detail, companies are excluded if they, 
directly or through subsidiaries, fall into one of the following categories: 
• 
they manufacture unconventional weapons such as cluster bombs, anti-personnel mines, nuclear weapons, biological 
weapons, chemical weapons and other controversial weapons; 
• 
they are involved in activities connected with gambling, from which they obtain at least 20% of their turnover; 
• 
they are involved in:  
- 
coal mining; 
- 
electricity generation from thermal coal; 
- 
tar sands; 
- 
shale gas; 
- 
arctic drilling 
if they obtain 30% or more of their earnings from these activities and do not show a sufficiently ambitious position in 
terms of transitioning their business to a low carbon regime. 
With respect to this last point, specific indicators and forward-looking ratings supplied by specialised research agencies are used 
to measure those positions. The Group has also planned for a periodic reduction in the admissible earnings ceiling dependent on 
thermal coal by investee Corporate Issuers, and expects to complete its disinvestment from coal by 2030.  
 
Conduct-based exclusions 
Exclusions of companies according to conduct-based criteria derive from assessments on the level of compliance with ESG 
principles of each issuer as well as any company disputes. In detail, Companies are excluded if they, directly or through subsidiaries, 
are involved in: 
• 
violation of human and workers' rights; 
• 
exploitation of natural resources that does not take due account of environmental impacts;  
• 
systematic reliance on corruption in business management. 
In the case of countries (government bonds), the Group believes that it is unsustainable to invest in government securities issued 
by countries where there are serious violations of human rights or predatory policies with respect to environmental resources with 
global impact.  
 
UnipolSai performs quarterly controls on portfolios to verify that financial management complies with the Guidelines; these 
controls are formalised in a report by the Sustainability Function for the Finance Department, which lays out the ESG performance 
of the portfolios in the report.  
Sustainability monitoring analyses investments in listed and unlisted financial instruments, excluding collective investment 
undertakings (mutual funds set up and managed by SGRs, SICAVs), including investments in assets held as a hedge against technical 
provisions, including investments relating to supplementary pension schemes, and unit-linked and index-linked investments 
managed directly by UnipolSai.  
The Risk Area also performs second-level controls with respect to the application of the Guidelines, verifying compliance with 
general and specific objectives in relation to financial and real estate activities, and prepares reporting for all companies in scope 
concerning the evolution of sustainability risks and negative effects for sustainability, which it submits to the Board of Directors 
and the Control and Risk Committee of the Parent Company Unipol Gruppo at least on an annual basis. 
 
If issuers that no longer comply with the established admissibility criteria are present in the portfolio, UnipolSai will set in motion a 
monitoring and in-depth investigation plan, with a maximum duration of two years, at the beginning of which it will notify the issuer 
of its lack of compliance and the related reasons, and during which time it will check whether the reasons behind the non-compliance 
still hold true or not. If the reasons behind the non-compliance still hold true at the end of the evaluation period, the Group will 
consider the option of selling the securities of said issuer.

UnipolSai Assicurazioni | 2022 Sustainability Report  
84 
The table below shows the number of companies excluded from the investable universe at the end of 2022.  
Companies
Criteria 
Number of issuers
Product-based 
Controversial weapons 
29 
Gambling 
41 
Mining or generation of energy from thermal coal 
88 
Conduct-based 
Human and workers' rights 
32 
Environment 
9 
Corruption and Abuse of Office 
8 
Simultaneous presence of multiple exclusion criteria 
23 
Total 
230 
Joining Climate Action 100+ initiative allows UnipolSai to conduct appropriate engagement with the most polluting companies in 
terms of greenhouse gas emissions (GHG) through a five-year partnership promoted by investors (UNPRI, CERES) to improve 
climate change governance, reduce emissions and enhance financial transparency on these issues. 
The Finance Department is supported by the Sustainability Department and the Chief Risk Officer in the assessment of specific 
critical cases relating to ESG issues which regard issuer selection; if necessary, these cases may be submitted to the attention of 
the Group Risk Committee. 
The impact on the climate of the investment portfolio  
Aware of the key role of institutional investors in supporting the transition to a low-carbon economy, the Group is fully committed 
to contributing to the achievement of the 2015 Paris Agreement targets39. 
To this end, also in 2022 Unipol measured the climate impact of the investment portfolio and its alignment with emission reduction 
trajectories defined at international level, with the support of S&P Global Sustainable40. 
In line with recommendations of the Task Force on Climate-related Financial Disclosures, among the many metrics to be analysed 
in relation to the Corporate portfolio (Corporate Bonds and Equity) and the Government Bonds portfolio41, the main metrics are42:  
•
carbon to revenue – C/R measures the total emissions induced by the portfolio (in tCO2eq) on the relative income or 
GDP of the invested issuer for the period;
•
carbon intensity (Carbon to Value invested - C/V) measures the total emissions induced by the portfolio43 (in tCO2eq) 
on the value of that portfolio (in €m); 
•
weighted average carbon intensity (WACI), obtained by adding together the carbon intensity of each company 
(calculated as the Scopes 1 & 2 emissions divided by period revenues) and of each country (calculated as the Scopes 1 & 2 
emissions divided by the period GDP) in the portfolio, weighted according to the weight of each company and each country 
in the portfolio. 
39 The Paris Agreement is an agreement between the member states of the United Nations Framework Convention on Climate Change (UNFCCC); the long-term objective is to limit the increase in 
the average global temperature to well below the threshold of 2 °C over pre-industrial levels, and to continue efforts to limit that increase to 1.5°C, since this would substantially cut the risks and 
effects of climate change. 
40 In the absence of a shared methodological standard for calculating the portfolio's climate impact, the change in the climate data provider means that comparisons cannot be made for 2021 with 
the previous year's performance, which was calculated using partially different methodologies. 
41 The analysis was conducted on figures at 30 September 2022, on 76.0% of total assets under management (direct and indirect), i.e. €45.3bn in debt and equity securities of which €16.5bn Corporate 
and €28.8bn Government. Therefore, the excluded asset classes are: cash, UCITS, ETFs, derivatives and unlisted instruments.  
42 Additional information is provided in the Unipol Group's "Unipol and Climate Change 2022" Report and on the website www.unipol.it  
43 For investments in Corporate Bonds or Equity, the total emissions induced by the portfolio are calculated by allocating the emissions generated by the investee companies based on the value of 
the Group's investment, as a ratio of the market capitalisation or enterprise value of those companies. For Government Bonds, the allocation of the emissions of the investee countries is calculated 
as a ratio of the Group's investment in government bonds for each country to that country's GDP.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
85 
 
 
The climate impact indicators for the Corporate investment portfolio show an upward trend, largely determined by the baseline 
taken into consideration. The analysis carried out in 2021 used the emissions of companies in 2020 as its basis, which were distorted 
by the Covid-19 pandemic. For the analysis carried out in 2022, the 2021 baseline is the result of a year very close to “Business as 
Usual”, with emissions returning to pre-pandemic levels44.  
 
The emissions of Unipol's Corporate portfolio are aligned with a trajectory of between 1.5 and 2 degrees, indicating a positioning 
already consistent with the Paris Agreement's minimum goals, and well on the path towards the more ambitious goals that the 
Group intends to take on. The Paris Alignment analysis of the Corporate portfolio assesses the adequacy of emission reduction 
programmes of companies in the portfolio against the international climate goals, taking into account past data and forward-
looking indicators over a medium-term horizon. 
 
Unipol has assessed its exposure to fossil fuel mining or energy production from fossil fuels sectors, considering the combined 
weight of companies in the portfolio that have revenues from such activities and the role such activities have on those revenues. 
Fossil fuel exposure represents 0.63% of the Corporate portfolio; considering exposure to coal alone, the related revenues have a 
0.15% impact45. 
The incidence of “carbon-related assets”46 (calculated using the GICS classification) on the overall portfolio remained constant 
compared to 2021, while the incidence on the Corporate portfolio is up by 8%.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
44 2021 was the first year in which Unipol used S&P Global Sustainable 1 as climate data provider. In the absence of a shared methodological standard for calculating the portfolio's climate impact, 
the change in provider means that comparison with the performances measured in previous (pre-pandemic) years is impossible, as these were calculated using partially different methodologies. 
45 The analysis of stranded assets covers 93% of the analysed Corporate portfolio, based on available information. 
46 “Carbon-related” assets refer (according to the definition provided by the TCFD Recommendations) to those linked to the Energy and Utilities sectors (according to the Global Industry 
Classification Standard - GICS sector classification), excluding Water Utilities, Independent Power Producers (IPP) and Renewable Energy Producers. 
102 
181 
113 
46 
149 
20 
40 
60 
80 
100 
160 
120 
140 
180 
0 
389 
379 
Climate impacts of the investment portfolio - Corporate 
50 
100 
150 
200 
250 
400 
300 
350 
0 
Climate impacts of the investment portfolio - Government 
tCO2/€m  
tCO2/€m  
Total Corporate portfolio - 
2021 
269 
408 
328 
200 
450 
274 
59 
Carbon to 
Revenue 
C/R 
Carbon to 
Value   
C/V 
Weighted average 
carbon intensity 
(WACI) 
Total Corporate portfolio - 
2022 
Total Government 
portfolio - 2021 
Total Government 
portfolio - 2022 
Carbon to 
Revenue 
C/R 
Carbon to 
Value   
C/V 
Weighted average 
carbon intensity 
(WACI)

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
86 
 
 
 
* “Carbon-related” assets refer (according to the definition provided by the TCFD Recommendations) to those linked to the Energy and Utilities sectors (according to the Global Industry 
Classification Standard - GICS sector classification), excluding Water Utilities, Independent Power Producers (IPP) and Renewable Energy Producers. 
 
The investment choices for the SDGs and combating climate change  
UnipolSai has a structure dedicated to the selection and management of alternative investments, such as private equity, real 
assets and hedge funds, selected through specific due diligence which calls for, aside from traditional financial analysis, an in-depth 
analysis of socio-environmental and governance criteria and the mapping of sustainability risks which may have a reputational 
impact.  
 
Investments with these characteristics grew by 34.5% overall in 2022, those for combating climate change and for protection of 
the environment and of terrestrial, marine and freshwater ecosystems by 35.8%. The new “Opening New Ways” 2022-2024 
Strategic Plan envisages a target of €1,300m invested in support of the 2030 Agenda by the end of 2024. 
In the table below, the investments are classified on the basis of their positive impact on the different SDGs.  
 
Thematic and impact investments 
 
 
Carbon-related 
assets * 
0.5% Shares 
                                €303.6m  
2.3% 
1.8% Corporate bonds 
€1,096.9m 
€1,400.5m 
“Carbon-related” assets on total portfolio 
2021 
Corporate 
bonds 
Shares 
6.3 
1.7 
8.0 
Percentage impact on Corporate portfolio 
6.3 
1.1 
7.4 
2022 
0 
2 
4 
6 
8 
10 
TOTAL €1,159.6m
Digital networks and 
Infrastructures 
Sustainable 
mobility
Residential care and social assistance
Social housing 
Renewable energy, eco-efficiency 
Organic farming and Eco-innovation 
69.3  
227.5 
121.6 
2.6 
604.3  
37.1   
Sustainable forest management 
40.8
      Issues    
 Value €m         SDGs        
Issues  
    Value €m             SDGs
Training and culture 
13.8  
Water 
42.7

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87 
 
The Group has Green Bonds in issue for a total value of €1bn, composed of bond loans - senior, unsecured and unsubordinated, non-
convertible on maturity in 2030, issued in 2020 in compliance with its Green Bond Framework published in September 2020, with a 
Second Party Opinion issued by Sustainalytics. 
 
RENEWABLE 
ENERGY 
(1) Mitigation of climate change: 
b) improving energy efficiency 
 
(1) Mitigation of climate 
change: 
(c) increasing clean or climate-
neutral mobility 
EU ENVIRONMENTAL TARGETS 
 
CLEAN 
TRANSPORTATION 
GREEN 
BUILDINGS 
ENVIRONMENTAL BENEFITS 
1) Mitigation of 
climate change: 
b) improving energy 
efficiency 
CO₂ sequestration  
Reduction of air pollution 
Energy savings 
 
 
Mitigation of climate 
change 
Energy savings 
 
Reduction of GHG emissions 
 
Mitigation of climate change 
 
1) Mitigation of climate change: 
(a) generation, storage or use of 
renewable energy or 
climate-neutral energy, including 
through the use of innovative 
technologies 
 
(1) Protection of healthy ecosystems 
d) sustainable forest management 
Protection, conservation and 
enhancement of biodiversity  
Green Bond Framework – Admissible asset categories and expected environmental benefits 
ENERGY 
EFFICIENCY 
Reduction of GHG emissions 
 
Mitigation of climate change 
ENVIRONMENTAL 
SUSTAINABLE 
MANAGEMENT OF 
LIVING NATURAL 
RESOURCES AND 
LAND USE 
Reduction of GHG emissions 
 
Reduction of polluting 
emissions

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
88 
 
Disclosure on the European Taxonomy of environmentally sustainable economic activities – KPIs relating to investments  
In the first phase of application of the Taxonomy Regulation, insurance and reinsurance undertakings are required to report on the 
investments made: 
• 
the proportion of exposures to Taxonomy-eligible and Taxonomy-non-eligible economic activities; 
• 
the proportion of exposures to central governments, central banks and supranational issuers ("Investments in sovereign 
entities"); 
• 
the proportion of exposures to derivative assets; 
• 
the proportion of exposures to undertakings not subject to Articles 19a and 29a of Directive 2013/34/EU ("Non-financial 
statement"). 
 
Note that, for the purpose of calculating the proportion referred to in point ii) above, the denominator, which corresponds to the 
concept of "total investments" in the following table, is the sum of items “2.1 Property”47, "4 Investments" and "7 Cash and cash 
equivalents" as recorded in the Statement of Financial Position48. However, the denominator for the proportions in points i), iii) and 
iv), which corresponds to the concept of "Assets covered by the KPI" in the following tables, is determined by deducting the total 
investments in sovereign entities from the denominator referred to in point ii) as described above. 
 
In order to guarantee, at least in reference to information to be disclosed in application of the Taxonomy Regulation, effective 
comparability of the data published, the European Commission49 requires that disclosures concerning the aforementioned 
proportions are based on actual information, provided by the financial or non-financial undertaking in which the exposure is held.  
To respond to this request, avoiding the use of estimates, as reference for calculation of the taxonomy eligibility of its investments, 
Unipol has used the data disclosed by issuers in its portfolio through the related Non-Financial Statements referring to the year 
2021, the first year in which the issuers had to report this figure pursuant to the “Taxonomy Regulation”50. These data were collected 
promptly with the support of a specialist provider. Taxonomy eligibility is considered only for companies that fall within the scope 
of application of the NFS regulation and publish data relating to their eligibility. For individual issuers listed on the stock exchange, 
a data hierarchy was adopted: priority is assigned to data disclosed at issuer level; if unavailable, parent company level data are 
used; if unavailable, the data reported by the ultimate entity are used. 
In a phase in which the tools to manage the information flows and processing necessary for application of the regulations are still 
being structured and applied at system level, data collection and subsequent eligibility analysis has focused on issuers in which 
direct investments are held by the Group and that fall within the scope of application of the regulations (EU financial and non-
financial undertakings subject to the application of Articles 19a and 29a of Directive 2013/34/EU). Indirect investments in 
 
47 With respect to the approach used for the eligibility disclosure relating to 2021, the item “2.1 Property” was added on the basis of the information contained in the “DRAFT COMMISSION NOTICE 
on the interpretation and implementation of certain legal provisions of the EU Taxonomy Climate Delegated Act establishing technical screening criteria for economic activities that contribute 
substantially to climate change mitigation or climate change adaptation and do no significant harm to other environmental objective” of 19 December 2022, in response to question 144.  
48 Therefore, the total investments considered in order to calculate the taxonomy indicator on investments do not include items “1 Intangible assets”, “2.2 Other tangible assets”, “3 Technical 
provisions - Reinsurers’ share”, “5 Sundry receivables” and “6 Other assets”.  
49"FAQs: How should financial and non-financial undertakings report Taxonomy-eligible economic activities and assets in accordance with the Taxonomy regulation Article 8 Disclosures 
Delegated Act?" published in December 2021, FAQ no. 12 
50 The data published by issuers refer to the regulatory requests expressed prior to the publication of Delegated Regulation (EU) 2022/1214 amending Delegated Regulation (EU) 2021/2139 as 
regards economic activities in certain energy sectors and Delegated Regulation (EU) 2021/2178 as regards specific public disclosures for those economic activities. It was therefore not possible to 
use data communicated by issuers with respect to nuclear and gas for the calculation of eligibility, as they were not yet eligible during the publication of the most recent available data or, as a result, 
to publish the tables set forth in Annex III of the document in question. 
At 31 December 2022, the income allocated to the 
refinancing or financing of projects consistent with 
the criteria defined in the Green Bond Framework 
totalled €695.2m. 
 
An in-depth description of the allocation of income 
and the related impacts generated is contained in 
the Green Bond Report, which is published annually, 
in conjunction with the publication of data relating to 
non-financial performance. 
Green Bond issue and allocation by category 
Green buildings 
Clean transportation
Forestry
Energy efficiency 
Renewable energy
Total in issue allocated 
Total in issue unallocated
695.2 
€m
1,000 
€m 
695.22 
94.32 
289.75 
304.78 
253.74 
23.40 
33.99

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
89 
 
companies potentially subject to the obligation to publish non-financial disclosures were consequently considered ineligible at this 
stage, as it was not possible to complete the analysis on all indirect financial instruments in the portfolio.  
The methodological approach described above also results in the non-comparability of the eligibility data provided below with 
those provided - as information on a voluntary basis - in the 2021 Non-Financial Statement, in which the economic activities deemed 
eligible were those with a NACE code associated with the economic activities described in Annexes I and II of the Climate Delegated 
Act, and this approach regarded both direct investments and indirect investments, for which a look-through approach was applied. 
Note that with reference to the investments indicator, for the calculation of the total and the weighted average percentage of 
Taxonomy-eligible exposures on the basis of turnover and capital expenditures, as required by regulations and shown in the table 
below, the following action was taken:  
• 
with reference to exposures in non-financial undertakings, the data provided by issuers were considered, already broken 
down by turnover and capital expenditures;  
• 
for exposures other than those in non-financial undertakings, as the indicators broken down between turnover and capital 
expenditures are not available, the value considered for both indicators was: 
- 
for credit institutions, the proportion of exposures to Taxonomy-eligible economic activities with respect to the 
total assets covered;  
- 
for insurance and reinsurance undertakings, the arithmetic average between the proportion of exposures to 
Taxonomy-eligible economic activities with respect to the total assets covered and the proportion of Non-Life 
Taxonomy-eligible economic activities with respect to total non-life premiums;  
- 
for investment property, the entire value, given that it is considered among exposures to Taxonomy-eligible 
economic activities as its nature is deemed consistent with the list in Annexes I and II of Delegated Regulation 
(EU) 2021/2139 (Climate Delegated Act).  
Carrying amounts were used for the weighting of the exposures. 
 
Investment property as well as properties for own use (with the exception of land) has been considered among exposures to 
Taxonomy-eligible economic activities as their nature is deemed consistent with the list in Annexes I and II of Delegated Regulation 
(EU) 2021/2139 (Climate Delegated Act). 
 
Weighted average value of all the investments of insurance or reinsurance undertakings 
that are directed at funding, or are associated with, Taxonomy-eligible economic 
activities relative to the value of total assets covered by the KPI, with the following 
weights for investments in undertakings: 
Weighted average value of all the investments of insurance or reinsurance 
undertakings that are directed at funding, or are associated with, Taxonomy-
eligible economic activities with the following weights for investments in 
undertakings: 
turnover-based (%) 
22.3 
turnover-based (€m)  
7,508.45 
capital expenditures-based (%) 
23.5 
capital expenditures-based (€m) 
7,942.86 
Percentage of assets covered by the KPI relative to total investments of insurance or 
reinsurance undertakings (total financial assets under management).  
Excluding investments in sovereign entities. 
Monetary value of assets covered by the KPI. 
Excluding investments in sovereign entities.  
Coverage ratio (%) 
53.9 
Coverage (€m) 
33,740.27 
 
Investments in central governments, central banks and supranational issuers represent 46.1% of the Group's total assets, equal to 
€28,910m. 
 
Additional, complementary disclosures - breakdown of denominator of the KPI 
 
Percentage of derivatives relative to total assets covered by the KPI 
Value in monetary amounts of derivatives 
% 
0.8 
(€m) 
281.34 
 
 
 
 
Proportion of exposures to EU financial and non-financial undertakings51 not subject 
to Articles 19a and 29a of Directive 2013/34/EU over total assets covered by the KPI: 
Value of exposures to EU financial and non-financial undertakings not subject to 
Articles 19a and 29a of Directive 2013/34/EU:  
for non-financial undertakings (%) 
0.5 
for non-financial undertakings (€m) 
175.1 
for financial undertakings (%) 
19 
for financial undertakings (€m) 
6,240.7 
 
Proportion of exposures to financial and non-financial undertakings from non-EU 
countries not subject to Articles 19a and 29a of Directive 2013/34/EU over total 
assets covered by the KPI: 
Value of exposures to financial and non-financial undertakings from non-EU 
countries not subject to Articles 19a and 29a of Directive 2013/34/EU:  
 
51 For reporting on this indicator, the Group decided to refer to the sample tables proposed in the "Platform considerations on voluntary information as part of Taxonomy-eligibility reporting - 
Appendix 1" with regard to Investment KPI reporting for financial undertakings, limiting the scope of this item to undertakings in the European Union not subject to Articles 19a and 29a of Directive 
2013/34/EU over total assets covered by the KPI. This makes it possible to present a breakdown of the denominator of the KPI by means of individual values which, taken together, make up 100% 
of the denominator, making the figure easier to understand and compare.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
90 
for non-financial undertakings (%) 
3.9 
for non-financial undertakings (€m) 
1,323.9 
for financial undertakings (%) 
15.7 
for financial undertakings (€m) 
5,297.1 
 
 
Proportion of exposures to financial and non-financial undertakings subject to 
Articles 19a and 29a of Directive 2013/34/EU over total assets covered by the KPI: 
Value of exposures to financial and non-financial undertakings subject to the 
application of Articles 19a and 29a of Directive 2013/34/EU: 
for non-financial undertakings (%) 
12.1 
for non-financial undertakings (€m) 
4,085.6 
for financial undertakings (%) 
30 
for financial undertakings (€m) 
10,107.3 
 
Proportion of exposures to other counterparties over total assets covered by the KPI: 
Value of exposures to other counterparties: 
(%) 
17.9 
 (€m) 
6,049.2 
 
Value of all the investments that are funding Taxonomy-non-eligible economic 
activities relative to the value of total assets covered by the KPI: 
Value of all the investments that are funding Taxonomy-non-eligible economic 
activities: 
turnover-based (%) 
77.7 
turnover-based (€m)  
26,231.8 
capital expenditures-based (%) 
76.5 
turnover-based (€m)  
25,798.4 
 
Additional, complementary disclosures: breakdown of numerator of the KPI 
 
Proportion of taxonomy-eligible exposures to financial and non-financial undertakings 
subject to Articles 19a and 29a of Directive 2013/34/EU over total assets covered by the 
KPI: 
Value of taxonomy-eligible exposures to financial and non-financial undertakings 
subject to Articles 19a and 29a of Directive 2013/34/EU over total assets covered 
by the KPI: 
For non-financial undertakings 
Turnover-based (%) 
2.9 
Turnover-based (€m) 
966.9 
Capital expenditures-based (%) 
4.2 
Capital expenditures-based (€m) 
1,400.3 
For financial undertakings52 
Turnover-based (%) 
7.2 
Turnover-based (€m) 
2,432.5 
Capital expenditures-based (%) 
7.2 
Capital expenditures-based (€m) 
2,432.5 
 
Proportion of the insurance or reinsurance undertaking’s investments other than 
investments held in respect of life insurance contracts where the investment risk is 
borne by the policyholders, which are directed at funding, or are associated with, 
Taxonomy-eligible economic activities: 
Value of the insurance or reinsurance undertaking’s investments other than 
investments held in respect of life insurance contracts where the investment risk 
is borne by the policyholders, which, based on the core business of the issuer 
(financial assets) or the nature of the investment (property), are directed at 
funding, or are associated with, Taxonomy-eligible economic activities: 
Turnover-based (%) 
20.7 
Turnover-based (%) 
6,997.1 
Capital expenditures-based (%) 
21.9 
Capital expenditures-based (%) 
7,387.4 
 
Proportion of Taxonomy-eligible exposures to other counterparties (property) over 
total assets covered by the KPI:53 
Value of Taxonomy-eligible exposures to other counterparties (property) over 
total assets covered by the KPI: 
turnover-based (%) 
12.2 
turnover-based (€m) 
4,109.1 
capital expenditures-based (%) 
12.2 
capital expenditures-based (€m) 
4,109.1 
 
 
 
52 For exposures to financial undertakings, as the indicators distinguished between turnover and capital expenditures are not available, the value considered for both indicators was: for credit 
institutions, the proportion of Taxonomy-aligned economic activities of investee companies; for insurance and reinsurance undertakings, the arithmetic average between the proportion of 
exposures to Taxonomy-eligible economic activities with respect to the total assets covered and the proportion of Non-Life Taxonomy-eligible economic activities with respect to total Non-Life 
premiums. 
53 The proportion of Taxonomy-eligible exposures to other counterparties is composed entirely of investment property. Therefore, it is not possible to present a figure based on turnover and/or 
based on capital expenditures. The amounts indicated represent the value of the investment recognised in the Financial Statements.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
91 
 
Real estate portfolio 
The Group manages real estate assets amounting to €4.0bn at December 2022, comprising:  
• 
property “used for business purposes”, used mainly to carry out the business of the companies in the UnipolSai scope; 
• 
property “used by third parties”, buildings owned by the Group but not used by its companies, mostly leased to third 
parties. 
In its redevelopment projects and in the ordinary and extraordinary management of its property portfolios, UnipolSai pursues 
objectives of continuous and sustainable value creation. 
 
Real estate assets by intended use 
 
 
 
 
In Milan, the “INOLTRE. Sharing the city” project continued, a shared listening and co-design process involving major players and 
residents in the promotion of peripheral areas. A virtuous reflection was activated on regeneration of the suburbs in line with the 
values of sustainability, inclusion and social well-being, in an active dialogue between citizens and public decision-makers, and the 
peripheral areas became a design laboratory that generated micro-architecture and design interventions, applied research and 
events dedicated to the city and the district inhabitants. 
 
 
 
26%
48% 
35%
22%
3%
1% 
North 
North West
Centre 
South and Islands 
Abroad 
Geographical breakdown of the real estate assets  
The renovation and development of real estate 
assets involved over 120 properties in 2022, including 
in particular office buildings located in Milan and 
Turin. 
In Milan, work is nearing completion on the new 
building in Piazza Gae Aulenti (Porta Nuova Garibaldi 
area), 
designed 
to 
receive 
Leed 
Platinum 
certification, which guarantees the highest standards 
in terms of energy and water savings and the 
ecological quality of the interiors. 
The environmental qualification of buildings also 
represents a strategic lever to increase their value; to 
this end, numerous environmental certifications have 
been sought for buildings under development and 
under 
management 
(see 
“Environmental 
Performance” section).  
Hotels 
Offices 
Commercial 
11
9% 
10
6% 
2% 
17% 
Residential 
Medical Facilities 
Land 
Condominium or Industrial units
Real estate funds and equity 
4% 
45% 
7% 
10% 
4.0 
€bn

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
92 
The “Guidelines for responsible investing” define specific commitments as regards real estate investment activities, relating to the 
various investment phases: 
• 
acquisition of real estate: during this phase, the Group undertakes to integrate technical and economic/financial 
assessments with an evaluation of ESG aspects linked to properties of interest; 
• 
development activities: the Group, aware of the impact and transformative potential of local real estate development 
activities, considers an understanding of the characteristics and requirements - current and future - of the communities 
in which it operates, to be significant for the definition of its actions; it also undertakes to respect high environmental 
standards in the most significant new building activities, including by obtaining internationally recognised certifications; 
• 
management activities: with a view to decarbonising its real estate investment portfolio, the Group undertakes to 
manage its real estate assets by planning and taking actions that result in the continued improvement of performance 
until high environmental quality standards are achieved.  
 
The non-insurance diversified companies 
In 2022, the non-insurance diversified companies worked within a context of slow recovery, with several after-effects of the COVID-
19 emergency influencing first quarter results, while starting from the second the effects on costs and revenues caused by the 
international scenario were seen. The structures worked with a view to the normalisation of activities, whenever possible, with a 
focus on cost curbing and respect for the economic and business plans developed.  
 
As regards the hotel sector, after a very slow first four months of the year due to COVID restrictions, in continuity with the end of 
2021, starting from May there was a gradual recovery that continued until the end of the year. The revenues of the subsidiary Gruppo 
UNA increased by approximately 123% compared to 31 December 2021 (from €66.8m to €149m). At 31 December, 31 facilities under 
direct management were open out of a total of 33. The period ended with a profit of approximately €1m. 
 
As concerns agricultural activities, packaged wine sales of the company Tenute del Cerro recorded an increase of just under 1% 
compared to 31 December 2021, surpassing €9.4m, while total revenues rose from €10.7m to €11.3m, also as a result of the excellent 
performance of agri-tourism businesses. Despite good business trends, the period closed with a loss of €7.5m deriving substantially 
from capital losses on sales of land for a total of €4.4m and write-downs on land still in the portfolio of €5.2m. 
 
Casa di Cura Villa Donatello closed 2022 with revenue of 40.5m, up by around 8.6% compared to 2021 (€37.3m). Revenue trends 
show a continuation of the positive performance in the core business, for hospitalisation (hospital stays and outpatient surgery) 
as well as clinic activities (visits and diagnostics). The company closed with a loss of €7.5m due to the capital losses realised on the 
sale and valuation of real estate (profit of €1m in the previous year).

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93 
 
UNIPOLSAI AND EMPLOYMENT 
 
 
 
 
Employees 
With the new “Opening New Ways” 2022-2024 Strategic Plan, the “Tech&People Evolution” strategic area reaffirmed that the 
investment in technology and people is at the heart of the business strategy of the UnipolSai Group, which constructs its 
sustainable success on the collaboration and innovation capacities of all employees, even above and beyond their professional 
qualities. This guideline is consistent with the policies defined in the Code of Ethics and the Sustainability Policy, as well as with the 
objectives of company policies and guidelines which take account of the various areas of activities and different applicable 
regulations. 
As a signatory to the Global Compact, the Group recognises and enhances the protection of employment and is fully committed to 
respecting workers’ rights; in this sense, over the years it has modelled policies, relationships, incentives and rewards for 
employees on the principles that form its framework. 
 
To demonstrate the attention placed on protecting stable employment, of the employees on staff at December 2022, 95.7% of 
employees have a permanent contract (-0.3 p.p. compared to 2021), of which 46% men and 54% women. 
Use of staff supply contracts is marginal and concerns only 97 workers, while the average percentage (month by month) of seasonal 
workers employed in the tourism and agricultural sectors amounted to 1.8% of all employees. Overall, less than 1% of the workforce 
is composed of interns, apprentices and temporary staff (0.8%). 
Also during 2022, 191 employees were moved to permanent contracts. 
The number of employees operating on a part-time basis totalled 2,030, representing 16.5% of the overall workforce (-0.54 p.p. 
compared to 2021); of these, 87% were women (26.4% of the total female workforce). 
 
 
 
In 2022, the implementation continued of the trade union agreements signed in relation to the jointly agreed termination of 
employment contracts for non-executive personnel reaching pension age by 31 December 2023. The same agreements were 
entered into for executive personnel reaching pension age by 31 December 2024 (initially 31 December 2023). Also in 2022, new 
agreements were signed regarding the mutually agreed termination of contract for both non-executive personnel and for 
executives who meet the pension requirements no later than 31 December 2027. 
During 2022, the mutually agreed terminations involved 36 workers who accepted early retirement (266 in 2021, of which 213 with 
access to Solidarity Fund). These personnel will receive retirement benefits directly from INPS. 
32%
4% 
35%
2%
695 
3%
42 
11,062 
261 255 
Real Estate 
Insurance
Healthcar
Tourism 
Other 
The number of UnipolSai Group employees at 31 December 
2022 increased by 3.6% compared with the end of the 
previous year (+434 employees), with 1,654 joining, 1,228 
leaving and 8 moving internally from companies that were 
not part of the UnipolSai Group in 2021. 
 
Net of transitions to fixed-term or variations for seasonal 
work that began and concluded during the year, and net of 
intra-group transfers of business units, a total of 1,023 
people were hired (of which 355 new permanent contract 
employees, 166 entries due to the acquisition of business 
units, 1 reinstatement and 479 fixed-term or seasonal entries 
referring to resources hired during the year and on staff at 
year-end), while the 614 departures (aside from the incoming 
intra-group mobility already noted) are attributable to 
resignations, incentivised departures, retirements and other 
reasons for termination. 
12,315 
Employees by sector  
12,315 
Employees 
 
54% 
Employees - Women 
 
28.1% 
Positions of responsibility held by 
female employees 
31% 
of new recruits under 30 
years of age

UnipolSai Assicurazioni | 2022 Sustainability Report  
94 
The mutually agreed terminations with pension support also concerned 12 executives (6 in 2021, of which 3 with access to the Law 
92/2012 Fund), who will receive an allowance from the company equivalent to their future pension up to accrual of the right to a 
pension. 
Employees by geographical area  
These actions brought the total employee turnover rate54 to 23.4% (21.3% in 2021), resulting from 1,654 incoming employees and 
1,228 outgoing, with an incoming turnover rate of 13.9% (11.2% in 2021), 3.5 percentage points higher than the outgoing turnover rate 
of 10.3% (unchanged compared to 2021).  
The turnover ratio for voluntary redundancy was 2.7% (1.3% in 2021). 
The use of fixed-term contracts in the hotel sector due to its seasonal nature influences the turnover figures: the total turnover 
ratio for only insurance employees was 10.75% (11.6% in 2021). 
Turnover by gender and age bracket  
The average age of staff in service at 31 December 2022 was 47.1 years, up slightly compared to 2021 (46.8). People over 60 
represent 8.5% of the company population.  
In the distribution by category and age bracket, 32.4% of employees are in the 51-60 age range; the 41-50 age bracket also accounts 
for a significant portion of staff (32%). 
University graduates constitute 46.4% of the staff and secondary school graduates 43.0%. 
54 Ratio of the sum of entries and exits to the average workforce. The turnover of new recruits or exits is calculated as a ratio of entries and exits to the number of staff at the beginning of the year 
over 60 years
41-50 years 
(Terminations) 
(Recruitments) 
Women
Men
Up to 30 years 
Age 
brackets
1654
1,228
31-40 years 
51-60 years
Age 
brackets 
812 
483
571
321 
374
842
217 
657
267
201
67 
513 
155
284
6,698   5,617 
  2,222  
  2,179  
  2,674    1,619  
  681    766  
  265  
  454  
  856  
  519  
4,401
4,373   
             1,447
719     
1,375    
  North West  
  North East  
  Centre  
  South and 
Islands  
  Abroad 
12,315 
Total

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
95 
 
 
 
 
 
Evolution of forms of communication and collaboration 
In 2022, the UnipolSai Group tried out new forms of communication, with innovative strategies that, alongside traditional forms of 
engagement, contributed towards fuelling colleague involvement.  
 To present the “Opening New Ways” 2022-2024 Strategic Plan, the decision was made to involve colleagues more, starting from 
the streaming broadcast of the launch event, to make it accessible to all employees. The 180 employees who had participated in 
Digital Lunches, an initiative that concluded in April 2022 and generated a good 460 new ideas for the Group’s business, were 
invited to attend in person. 
The spreading of messages and strategic alignment within the Group were also supported by a cascading plan thanks to which the 
Managers involved their workers to review the main topics, activating shared reflections on the best ways to reach the Plan 
objectives. 
The involvement of colleagues in strategic topics was reinforced with new methods of communication towards the younger 
generations. In particular, the GenerationShip meeting cycle was created, which will continue throughout the three-year period of 
Number of employees by age bracket, job-level category and gender  
Total Employees
595
5,058 
120
78 
3,542 
1,435 
8,600 
191
270
2,030 
93 
31-40 years
411 
up to 30 years 
418 
97 
12,315
51-60 years 
113 
179 
849 
1,040 
111 
36 
Administrative
staff 
Officers and 
middle 
Call centre 
personnel 
Blue-collar 
workers/Other 
Senior 
Executive
> 60 years 
41-50 years 
160 
430
22 
215
701 
1,751
664 
2,715 
2,769 
189 
5 
930 
51 
117 
7 
40 
314 
7 
592 
For further information on Employees, please refer to the appendix “UnipolSai in Numbers".

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96 
the Strategic Plan, born to incentivise the exchange of ideas between the Chairman Carlo Cimbri and the young people who work 
for the Unipol Group. 
Also with a view to strategic alignment, to ensure that all colleagues are aware of and motivated to achieve common goals, a number 
of annual Management meetings have been organised, including the first Annual Beyond Insurance Meeting. 
Many communication and engagement initiatives have contributed towards promoting amongst employees the UnipolSai Group’s 
commitment to sustainability and its support of the UN 2030 Agenda Sustainable Development Goals. After the partnership with 
Treedom and the creation of the “Unipol forest” with 11k trees planted, the Group launched a new internal awareness-raising 
campaign on sustainability: during the Christmas holidays, a partnership was activated with Ogyre (a non-profit corporation which 
contributes towards protecting marine biodiversity) with which the Group developed a campaign to collect 11,000 kg of marine 
waste in the course of 2023. The initiative was bolstered by an internal communication plan that involved the distribution of a re-
usable water bottle, which will thus contribute towards avoiding the use of more than 2.5m plastic bottles per year.  
The Strategic Plan’s “Tech & People Evolution” area is the strategic culmination, as well as the full expression of an approach in 
which technology is not an accessory, but rather an integral part of working life. In this sense, every technological adoption project 
was communicated with a holistic approach. 
The Claims Department Digital Workplace, winner of the Intranet Italia Day award, was created thanks to the collaboration of an 
inter-functional team that placed people at the centre in the phase of building and setting up the environment, as well as in its 
adoption phase, through specific initiatives.  
The increasingly widespread use of social media led to the creation of Social Media Advice, an initiative spotlighting the sharing of 
best practices, advice and resources to promote the correct use of social media, channels that are increasingly employed by the 
UnipolSai population. To support this content, a compulsory interactive training course was created. 
In 2022, other initiatives were implemented that leverage new, participatory and bottom-up mechanics, which made people the 
protagonists of communications and moments of sharing. With a view to digital evolution, UniW@ll was launched, the first Group 
community that aims to approach this new mode of collaboration in the company, one of the multiple forms of digital engagement 
which contributed to the enhancement of the employee experience. 
Internal support in the adoption of new technologies and new collaboration tools has taken shape through initiatives like “Digital 
Paths”, which accompanied employees on a path of digital maturity.  
Training, development and enhancement of employees 
The year 2022 saw the continuation of training initiatives mainly remotely, with some activities carried out in the classroom or in 
mixed form. To stimulate continuous training, the new Learn App was released, which allows employees and agency networks to 
access the training portal and benefit from a selection of courses directly from tablets and smartphones. The scope of users of 
Unica is gradually expanding, with the entry of other Group companies and professionals who collaborate with the company like 
brokers and medical experts.  
The maintenance of the ISO 9001:2015 certification of Unica's Quality Management System was confirmed once again by the 
certifying body in June. 
 
 
Training provided in 2022
 
€8m invested (vs. €7.6m in 2021), of which €2.7m direct and €5.3m indirect* 
194k hours of training provided in the classroom and through webinars to employees (with an average of 
14.2 hours of training per person in Italy), of which 45% for men (on average 14.5 hours per employee in 
Italy) and 55% to women (on average 14.1 hours per employee in Italy). 
10,105 employees involved in training activities organised by Unica, equal to 92% of potential recipients. 
1,312 courses provided to employees, of which 1,137 courses managed by the Unica Academy. 
 
*Understood as the opportunity cost of employees which, to participate in training activities do not perform their usual work activities

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
97 
 
The “Reskilling” project, aimed at employees of the Linear and Unipol Assistance contact centres, took on particular significance, 
representing the meeting point between the two strategic guidelines of the 2022-2024 Plan, or the outsourcing of the contact 
centres and the solidarity fund, pursuing the goal of generational turnover set forth in the “Tech&People Evolution” area. 
The first step involved the performance of a voluntary Smart Assessment to be carried out entirely online, consisting of three 
modules: behavioural skills module, technical skills module and digital readiness module. 
After completing it, participants received dedicated reports for the behavioural and digital module, while for the technical 
knowledge module it was possible to verify what was completed on the Unica training portal. Participants were then given the 
possibility of participating in discussion meetings on request. 
The assessment response rate was 90% and the results allowed people to become aware of their abilities and knowledge, aside 
from providing information to best manage professional pathways, favour mobility processes and support the design of training 
initiatives. 
The resulting training course (which regarded roughly 100 Linear employees to be hired in new roles at UnipolSai) involved 115 
training sessions, one of which dedicated to Sustainability, distributed throughout a roughly six-week time period, and will continue 
in 2023 with a specialised and on-the-job training phase. 
As part of the initiatives to support growth of the Group's human capital, a professional development programme was launched, 
with the aim of enhancing the skills of the “managers of tomorrow” and guaranteeing managerial continuity in the company.  
This is a programme that calls for a managerial assessment aimed at gaining awareness of one’s own strengths and areas for 
improvement, as well as coaching, group or individual courses depending on role and the assessment results. 
 
During the year, Unica training activities focused on implementing courses with mandatory and regulatory, technical, technological, 
commercial and managerial content. The ESG video conference and e-learning courses saw the involvement of 206 Group 
employees, with total participation reaching 319. Aside from the above-mentioned “Sustainability: meaning and Unipol approach” 
module dedicated to 99 participants in the Linear Reskilling project, the courses regarded “The regulatory framework on 
sustainable finance” dedicated to the Insurance Legal Consulting unit to share the regulatory framework and recent developments 
on sustainable finance and impacts on insurance investment products and pension products (FPA and PIP); “Sustainability for 
UnipolPay”, aimed at UnipolPay employees, intended to identify potential impacts correlated with sustainability and raise 
employee awareness, as well as meet the “Supervisory expectations on climate and environmental risks” issued by the Bank of Italy 
on 24 June 2022; “Renewable energies”, devoted to the Chief Property & Casualty Officer Department, to present renewable 
energy market industry standards in terms of regulations and opportunities, with deep dives on policies and public support tools in 
connection with the ecological transition. It establishes a focus on hydrogen within the Italian and European landscape. In e-learning 
mode, the following courses were made available: the “EU Regulation 2019/2088 - 2022 ed.” with a view to illustrating the new 
elements introduced by European Regulation 2019/2088 in force as of 10 March 2021; “BUSINESS 2030”, in order to provide details 
on the justification of a transformation of the business model and show the most successful approaches, with an attentive focus on 
the opportunities of sustainable development, and “The management of environmental, social and governance factors in the non-
life underwriting process”, aimed at analysing the management of environmental, social and corporate governance aspects in Non-
Life General Class risk underwriting. 
 
During 2022, the training activities dedicated to all UnipolSai Group companies recorded a total of 1,312 courses and 153,510 man-
hours for Group employees (excluding the bancassurance companies).  
During the year, 10,105 employees were involved in training activities, equal to 92% of potential recipients. 
Given the context, for training activities virtual classrooms were still predominantly used (webinars/video conferences), along with 
e-learning courses; for employees, the virtual classroom was used for 52% of total hours.  
The initiatives concerning employees featured regulatory, technical-insurance, managerial and digital topics. Part of the projects 
were enacted with the support of funds from the Banks and Insurance Companies Fund and the Executives Fund. 
 
Detailed training courses were developed to enhance professional skills, like the “Unipol Executive Master”, in collaboration with 
Luiss Business School, and the “Unipol Innovation Laboratory”. The second edition of the “Business Insurance Master” dedicated 
to the Claims and Non-Life areas was also completed. 
 
A number of initiatives were dedicated to enhancing and developing managerial skills. These include: 
• 
The “Design Thinking” course, with the aim of offering innovative and significant solutions in an organisation’s processes, 
based on the value of design in the business in order to promote and stimulate synergy between analytical and intuitive 
thought; 
• 
The “Working for shared objectives” course, which concentrates on an analysis of internal team working methodologies, 
in order to improve them to be able to reach individual, team and company targets, using available IT tools; 
• 
the “Managing complexity” course, which gives students the possibility to reflect on changed objectives in the context of 
the ecosystem within and outside the company. This course provides tips and methods for being proactive players in a 
context experiencing rapid transformation;

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
98 
• 
The “Stress and relationship management” course, with a view to favouring the acquisition of useful tools for handling 
stressful situations in the workplace; 
• 
the “Communication and relational dynamics management” course, with favours the relational process of claims 
adjusters, involving and encouraging knowledge and communication skills. 
Lastly, the “Problem solving” course was initiated, to provide an approach for handling problems calmly and rationally, using 
effective methods. 
 
In continuity with the 2021 Digital Workplace (DWP) introduction project in the Claims Department, a specific training course was 
created dedicated to the DWP editorial board, to support the editor’s role, providing details on available tools and new digital 
writing trends. 
 
Courses for the development of language skills (English) also continued. 
 
Aside from compulsory training on Safety, courses were also provided on regulations, the economy and technology.  
The courses addressing regulatory and governance matters included: 
• 
 the “Anti-Money Laundering (2022 ed.): Anti-Money Laundering games” online course, which provides updated and 
necessary information for the purposes of preventing money laundering and terrorist financing transactions; 
• 
“The Unipol Group internal whistleblowing system”, an online course that illustrates the key concepts characterising the 
whistleblowing system and its importance for the Unipol Group, along with the fundamental steps of the relative 
procedure governing the Group whistleblowing system; 
• 
OMM courses: new basic and continuing education/refresher online courses of a good number of insurance companies 
and Unipol Gruppo have been published to incorporate the new offences; 
• 
the “Cyber Security Awareness: aware of threats” course, an additional online module for learning about the risks linked 
to Cyber Security, with a particular focus on the risk of disinformation, and new topics linked to cloud computing and the 
importance of data protection; 
• 
the online course “EticaMente!”, launched in 2021 and which continued to be offered, in which students are able to 
experience a number of company situations in which it is fundamental to act ethically. 
 
 
 
 
Unica also continues to participate in the main inter-company research centres, consortia and associations and industry meetings, 
as well as training competitions. 
 
As part of the process of implementing the Unipol Corporate Academy Trainers Register, during the reference period more than 60 
people were trained to become trainers and 647 people have been enrolled in the Register, to provide 527 online courses, in addition 
to physical and virtual classroom training opportunities. 
 
Promotion of equal opportunities  
Adhering to the principles of non-discrimination and equality, UnipolSai promotes appropriate actions to help overcome critical 
issues that may originate from penalising individual socio-economic contexts, or from events such as natural disasters or public 
health crises.  
 
Training provided to employees by job category and average hours by job category in Italy  
Senior Executives 
118,776 
(12.8 hours on average)
Call centre 
personnel 
Administrative
staff 
951
(2.1 hours on average) 
Total man hours provided: 194,101 (14.2 hours on average per employee)  
44,458 
(16 hours on average)
Officers and 
middle 
26,396 
(25.7 hours on average) 
3,520
(15.3 hours on average) 
Blue-collar 
workers/Other

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
99 
 
For UnipolSai, the promotion of a working environment in which professional development is supported irrespective of gender, age, 
sexual orientation, geographical origin or religion is a key issue within a context of mutual respect and organisational well-being. 
Inclusion and non-discrimination are guiding principles included in the Code of Ethics and Sustainability Policy and cover both 
ongoing projects and activities currently being defined.  
In the part dedicated to equal opportunities, the Sustainability Policy outlines the path towards the affirmation of a truly inclusive 
environment open to diversity as a condition for business sustainability, as well as a priority for the Group in light of its values. The 
Policy expresses the Group's commitment to inclusion of all forms of diversity and is based on respect for all people, meritocracy 
and equal opportunities, encouraging the adoption of precise guidelines in personnel policies as part of a process of continuous 
improvement and transparency. 
 
UnipolSai was one of the first 16 companies to comply with the "Charter for Equal Opportunities and Equality at Work" (launched 
in Italy on 5 October 2009 and currently signed by 700 businesses and public administrations). The Charter provides a reference 
framework of values and guidelines to guide companies that have subscribed to it in its application; these companies must 
determine how to implement it according to their situation and level of maturity with respect to the specific issue.  
For the implementation of Diversity & Inclusion policies, the Group has assigned clear responsibilities to the Chief Human 
Resources and Organisation Officer, the Ethics Officer and the Joint Equal Opportunities Commission, a bilateral commission 
between the company and the trade unions, established in 2011 with the duty of identifying analysis processes and proposing 
initiatives on professional training, equal opportunities, supplementary health care and prevention with respect to mobbing risks.  
 
Through the above-mentioned Commission, in order to promote innovative and adaptable forms of organising work and setting up 
working procedures aimed at improving workforce quality and productivity, UnipolSai committed in the Supplementary Company 
Agreement to drafting, jointly with the trade unions, positive action projects that can be funded with the contributions established 
by regulations in force over time and/or other regulations in force on the matter, as well as performing additional feasibility studies 
even which cannot be funded, in any event inherent in the topic. This Commission consists of a maximum of three members 
designated by the UnipolSai Companies and 10 members designated by the trade unions, and may be called rapidly even at the 
initiative of one of the Parties. 
 
At the end of 2022, women occupied 28.1% of managerial positions (up compared to 27.5% in 2021), while amongst the positions 
correlated with STEM subjects55 women accounted for 17.2% of the total. 
 
A partial list of the activities carried out by the Group to integrate the principle of equal treatment within processes that govern 
every phase of professional life and the enhancement of human resources includes the following practices, defined by dedicated 
internal operating rules: 
• 
transparent and non-discriminatory management of recruitment and the overall selection process; 
• 
training, made equally accessible to all personnel; 
• 
definition of specific guidelines on the matter within the Staff Management Policies, for the purposes of transparency 
and continuous improvement; 
• 
personal and professional growth and improvement of employees' skills; 
• 
monitoring and leveraging of the abilities and expertise of current professionals; 
• 
signing agreements with trade union organisations, which UnipolSai considers a key partner for establishing a good 
working environment; 
• 
the adoption of a Code of Best Practices which, aside from highlighting the company's mission and values, shed light on a 
series of potentially harmful behaviours (with reference to mobbing, straining and sexual harassment) which may occur in 
the workplace.  
 
All workers are required to read this Code, which is also available on the Group's corporate intranet, and to comply with its principles 
of conduct. In the event of harassment, in addition to bringing their condition to the attention of the People Management 
department, the employee can also refer the matter to the union-appointed members of the Group's Mobbing Commission. In this 
regard, for more details please refer to the Ethics Report published on the website unipol.it.  
 
Staff are also provided with concrete tools to help balance work and private life, making it easier to match the demand and supply 
of flexibility on the part of the company and individuals. In this sense, the main initiatives to meet employee needs in terms of 
 
55 STEM: science, technology, engineering and mathematics. To be classified as a STEM employee, the employee must have a qualification relating to STEM subjects and make use of it in their 
operating position. The positions include, but are not limited to, the following: computer programmer, actuary, statistician, engineer, web developer.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
100 
working flexibility, defined on the basis of trade union and collective bargaining agreements, are mentioned below (for more 
information, please refer to the text of the Supplementary Company Agreement): 
 
• 
part-time contract; 
• 
flexible working hours;  
• 
care leave other than parental leave; 
• 
paid leave for education, volunteering, medical visits, medical treatment, trade union meetings and the death of family 
members;  
• 
initiatives to support parenting and caregivers through paid and unpaid leave and other agreements for care/welfare 
services. In particular, when a child is born, both parents are granted one day's paid leave to be taken within a week of the 
date of birth, in addition to the statutory provisions. 
• 
extension of the monthly paid leave days established under Italian Law 104/92; 
• 
inter-company creches established through agreements with the competent public institutions to guarantee the 
availability of several positions in creche services, managed in dedicated locations situated close to the company offices; 
• 
hours bank; 
• 
local agreements for personal services and local reconciliation networks with institutions and other enterprises; 
• 
company benefits. 
 
Some of these work/life balance tools are implemented by the Group in collaboration with institutions, the third sector and other 
companies.  
For more information on these activities, please refer to the "Welfare services" section. 
 
The global approach and great attention to listening were once again reconfirmed as the key points of the Unipol Group’s strategy 
in Disability Management in 2022.  
 
In the course of the year, the activity plan was progressively refocused on actions for the development and support of people with 
disabilities, with a reduction in necessary activities connected to support requirements deriving from the pandemic. 
 
With regard to Disability Management issues, the Group continued the process of recruiting new employees from the protected 
categories and the process of recognition of colleagues already in the workforce meeting the requirements to be considered 
members of such categories, so as to be able to best address all firm actions to improve the quality of life of personnel with 
disabilities in the professional context. In this context, the necessary activities were carried out to finalise the first recruitment of 
a colleague with autism spectrum-related disabilities, who began to work with an employment contract starting from January 2023. 
 
Disability Management actions again concentrated on activities intended to minimise the impact of disabilities on the capacity to 
participate in the work environment, as part of the general goal of consolidating a coordinated company policy based on listening 
and proactiveness, which helps to manage cases of disability in the fairest and most effective manner possible. 
 
Within an overall framework which saw smart working as the main way of working, particularly for people with vulnerabilities, the 
priority objective of Disability Management has been influenced by the need to “customise” in favour of many colleagues with 
disabilities both support tools and, in certain cases, organisational conditions to make it possible to efficiently and effectively 
perform professional activities “remotely”. 
 
Also as a result of these contingencies, during 2022, Disability Management actions focused more on the positive deployment of 
energies aimed at the concrete management of disability in the workplace through actions focused on improving the conditions of 
organisational well-being of people with disabilities with a view to individual empowerment and on the promotion of initiatives 
and events that involve part of the company community to increase awareness, information and training on issues of disability 
management in the workplace.  
 
Disability Management in this sense implies a set of projects and actions aimed at identifying and overcoming the difficulties that 
prevent people with disabilities from actively participating in and contributing to professional dynamics. 
These actions have had effects on the general company population and with respect to the individual colleagues directly involved 
and contributed to the improvement of the corporate climate in relation to the management of disabilities in “remote” work.  
 
Specifically, the majority of the activities were focused on aspects such as: 
• 
support for HR Managers and Line Managers in the management of the specific features of “remote” work for colleagues 
with disabilities; 
• 
identifying "reasonable adaptations" to support people with degenerative and progressive diseases, with the provision 
and set-up of specific assistive technologies and training on such equipment. Activities in this sense were addressed to

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101 
 
varying extents to the entire population of colleagues with disabilities, but in certain cases more significant and 
“personalised” actions were also taken; 
• 
upgrade of the “flexibility” project of colleagues operating at the Group Switchboard which made it possible for 
switchboard colleagues (the majority of whom are blind or sight impaired) to be able to work “remotely”, so their work has 
formally transitioned to telecommuting for the duration of the one-year “pilot project”; 
• 
transformation to telecommuting of working relationships of roughly 20 colleagues with difficult health conditions and 
extensions of individual active “customised” smart working agreements. 
 
The experience gained confirmed the transversal role played by Disability Management across a number of areas and as an activity 
which requires innovative capabilities, in a context in which the spread of new technologies significantly influences the organisation 
of work and the possibility of supporting people with disabilities. 
 
The main results achieved highlighted the effectiveness of the following aspects: 
• 
the need for the involvement of managers and supervisors so that organisational changes can contribute to a real culture 
of inclusion; 
• 
the importance of experimentation in order to evaluate and validate the tools adopted and the results achieved; 
• 
the role of training “facilitator” on the specific characteristics of disabilities. 
 
At 31 December 2022, 4.4% of the total workforce were people with disabilities or belonging to protected categories.  
 
During the year, one episode took place which was evaluated by UnipolSai, as it was linked to discrimination (not relating to gender): 
it was claimed that one employee had used an offensive expression (discriminatory) against a colleague. The organisation opened 
disciplinary proceedings which were not challenged by the party concerned; there have been no further developments in this case, 
which can therefore be considered closed.  
 
 
 
 
Employees' health and safety  
The protection of health and safety is considered a priority and is fundamental in planning and executing every working activity of 
the UnipolSai Group, by means of: 
• 
protection of rights to quality of life, the environment and health; 
• 
protection of the safety of its employees, third-party workers, customers and the general public. 
Respect for People and the Environment in which they live and work are considered strategic factors and opportunities for growth 
in pursuit of the Group's development objectives.  
 
The “Group's guidelines on the protection of health and safety” set out the main principles to be observed in the field of 
Occupational Health and Safety and aim to ensure:  
• 
respect for applicable legislation in force on health and safety, as well as non-binding requirements signed on to 
voluntarily, such as technical rules or best practices; 
• 
a commitment to continually improving its performance; 
• 
a commitment to creating a "Safety culture" in the people who work for and on behalf of Unipol Group.  
The levers identified for the pursuit of these principles include constant risk monitoring; the assessment of environmental aspects 
and dangers in the phase of designing new activities, processes, products, systems and services; training personnel and making 
them accountable and raising the awareness of suppliers and collaborators; seeking out the best prevention and protection 
technologies available. 
 
The Occupational Health and Safety Management System (OHSMS) has been active since 2016, placing particular attention on 
communicating “Group Policies” to all workers and defining the operating processes whereby their objectives are pursued. The 
OHSMS adopted refers to the UNI EN ISO 45001:2018 standards and defines the methods for managing aspects relating to 
workers' health and safety in the workplace and in the Group's real estate assets. 
The Management System aims to improve performance concerning:  
• 
reduction of injuries and accidents;  
• 
reduction of occupational illness;  
• 
reduction of complaints and claims; 
• 
improvement of control systems for prevention and protection. 
The systematic communication of information on services, guaranteeing the utmost reliability of data, contributes to the path of 
continuous improvement. 
For further information on Equal Opportunities, please refer to the appendix “UnipolSai in Numbers"

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102 
 
Management procedures (Operating Rules) and work instructions relating to the OHSMS are published on the intranet and set out 
the responsibilities, operating procedures and controls that must be carried out for any activity that may have a significant impact 
on safety. 
 
At least on an annual basis, the Group evaluates compliance with the applicable legal requirements via specific inspections, verifies 
effective emergency management and draws up specific improvement plans. 
Monitoring is also performed via an analysis of injuries, accidents and near-misses recorded during the year, with a view to taking 
any preventive and/or corrective actions. 
 
At least once per year, the Management System is reviewed to verify its suitability, adequacy, effectiveness and efficiency to meet 
the requirements of reference regulations and applicable legislation and to reach pre-established targets. 
The review includes an evaluation of opportunities for improvement and the need to make changes to the system, including the 
Group's policies, objectives and goals. 
In 2022, new training courses were created for updating workers, officers and executives, with specific references to how the 
company manages occupational safety. 
 
Activities also continued for the creation of the Group project on the “assessment of work-related stress risk”, also relying on the 
collaboration of an external specialised partner and adopting the assessment methodology which incorporates what is set forth in 
the INAIL Guidelines on the matter, issued in 2017. In 2022, the activities defined in the long-term improvement plan (initiated in 
2019) for UniSalute, Linear, UnipolAssistance, Siat, UnipolService, UnipolGlass, Incontra Assicurazioni and Fondazione Unipolis 
were completed, while for UnipolSai Assicurazioni, the monitoring of early warning data continued for the assessments concluded, 
and activities were initiated in preparation for a new overall assessment cycle. 
 
The total number of workplace accidents rose from 65 in 2021 to 125 in 2022 (62% during commuting). As a result of the accidents 
recorded56, around 3,650 work days were lost compared to 1,800 in the previous year. 
Absence from work for reasons other than holidays, for all the Italian insurance companies within the Group, totalled, at 31 
December 2022, around 9.3% of working days (specifically, 6.8% for men and 11.57% for women), up 2.5 percentage points 
compared with 2021.  
 
Impact of accidents 
Description 
M.U. 
2022 
2021 
Change 22/21 
% / p.p. 
Notes 
Accidents by gender 
No. 
125 
65 
92% 
 
Men 
No. 
50 
25 
100% 
Women 
No. 
75 
40 
88% 
Accidents by type 
No. 
125 
65 
92% 
 
Non-commuting 
No. 
48 
29 
66% 
Commuting 
No. 
77 
36 
114% 
Occupational accident frequency  
No. 
2.04 
1.26 
62% 
The 2021 data were recalculated 
following an update in the values
Occupational accident severity 
No. 
0.156 
0.078 
100% 
The 2021 data were recalculated 
following an update in the values
 
 
Basic training courses on safety at the insurance sector companies operating in Italy and the diversified companies were completed 
by 8,780 employees, 1,090 officers and 141 executives. 
Training was provided in the companies in the insurance and commerce sector operating in Italy for emergency officers, specifically 
for First Aid Officers, instructed on the use of defibrillators, and Fire Safety Officers, as well as for the figures envisaged in the 
regulations (such as Prevention and Protection Service Managers, Workers’ Safety Representatives, Emergency Operational 
Manager and the COVID Point of Contact).  
In particular, in the Hotel segment, training and continuous education was provided on safety topics to 789 employees, while in the 
agricultural segment the same training was provided to 77 employees. 
 
For companies operating abroad, safety training concentrated on first aid and fire prevention, with the involvement of a total of 192 
employees and 8 executives.  
 
No dispute specifically regards "health and safety", understood as disputes concerning alleged violations of regulations on safety 
in the workplace and/or demands for compensation. 
 
 
56 No accident had serious consequences or resulted in death.

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103 
 
 
 
 
 
The welfare system  
For some time now, the Group has implemented a welfare system with the goal of improving the well-being of its employees. 
The cornerstone of this strategy is first-level welfare, mainly the result of bargaining with trade union representatives, consisting 
of institutions such as supplementary pensions (implemented through pension funds), supplementary assistance (implemented 
through welfare funds), preventive healthcare, accident coverage including non-occupational, personal loans, flexible working 
hours, additional leave for care, study and voluntary work, which have been introduced or extended over the years, including new 
elements in the Supplementary Company Agreement ("CIA"), collective agreements or company regulations applied by Group 
companies. 
 
The Group has 10 Pension Funds and 15 Welfare Funds (plus other forms of supplementary assistance) covering workers in the 
insurance, agricultural, commercial, service and tourism sectors.  
 
As regards the supplementary pension system, more than 9,600 employees, including executives, are enrolled in the Pension Funds. 
Overall, more than €20.4m in contributions to the Pension Funds were made by UnipolSai Group companies in 2022 for enrolled 
personnel. The regulation of the Pension Funds stipulates that it is possible to maintain membership and consequently make 
further voluntary payments into it even when staff are no longer employed by UnipolSai Group companies. 
 
The Welfare Funds available to UnipolSai Group company employees include more than 11,600 participants, including executives. 
The coverage provided by the Welfare Funds is extended to family members under the conditions applied by each Fund. Overall, 
more than €19.7m in contributions to the Welfare Funds were made by UnipolSai Group companies in 2022 for enrolled personnel. 
Furthermore, in specific cases governed by contracts, collective agreements and company regulations, enrolees can continue to 
benefit from assistance coverage for the established time even if they are no longer employees of the Group companies. 
Percentage of members and contributions paid into the Pension Funds and Welfare Funds  
 
Pension Fund 
Senior Executives 
Employees 
Percentage enrolled 
100%
78.40%
Total contributions (€m) 
4.9
51.9
Impact of company contributions 
57%
34%
 
Welfare Fund 
Senior Executives 
Employees 
Percentage enrolled 
100%
94.7%
Total contributions (€m)  
2.2
20.10
Impact of company contributions 
93%
88%
          
 
The Company has for some time now complemented this system with a structured second-level company welfare system to 
improve time management and work-life balance.  
The Group’s investment in the planning of initiatives and services able to respond to the most important needs of the various phases 
and living conditions of colleagues aims to improve quality of life and enable greater synergy between work and personal life.  
The Group's initiatives aimed at colleagues and their families, collected under the "noiUnipol" logo, are structured into 3 areas, 
namely: 
Per Te (For You): this is a series of initiatives aimed at facilitating a reconciliation between the roles that people hold in their daily 
life. These include services for mental and physical well-being (such as counselling, coaching, special rates for psychological support 
and special rates for gyms and courses), recreational services (such as special rates for services at home or in the office and legal 
assistance) and foreign language courses. 
Per i tuoi Figli (For Your Children): these are services designed to support parenthood and accompany colleagues in the choices 
they need to make as they raise their children. Some examples are the “Child Master” (parents master) service, available online 24/7, 
which leverages the transversal skills developed during motherhood and fatherhood, in addition to facilitating re-orientation on 
their return to work, as well as services to support child rearing (including Filonido, a municipal creche in Bologna with which there 
is a memorandum of understanding to reserve a certain number of places for Group employees), in addition to special rates for 
For further information on Health and Safety training activities, please refer to the appendix "UnipolSai in Numbers".

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104 
babysitting services, campus services and summer trips. As regards educational support, tutoring is available in addition to specific 
courses for DSA, the Unipol Scholarships to support education from the high school diploma to the university degree, and 
Intercultural Scholarships, for students from 14 to 17 years of age, to take part in a study experience abroad. Initiatives such as 
OrientaMedie and OrientaDiplomandi support the transition to adult life, providing additional preparation in facing the choices 
surrounding one’s future. Digitalisation courses for young people between 18 and 29 years of age provide professional post-diploma 
and/or post-graduate training to accelerate entry into the world of work. 
Per la tua Famiglia (For Your Family): these are support services for colleagues who are handling the challenge of family member 
non-self-sufficiency. In this regard, a Contact Centre has been activated (available free of charge 2 hours per day, to contact a 
specialised consultant who listens to what is needed and provides orientation regarding public and private healthcare and 
assistance services) in addition to an Integrated network of services that can be consulted on the welfare platform, with special 
rates throughout Italy. 
Sustainable mobility 
In 2022, in order to improve the identification of new travel and mobility needs, the Group performed a highly widespread 
investigation involving 7,742 employees belonging to 17 companies distributed across 30 offices located in 8 provincial capitals.  
The data recorded in 2022, as happened in 2021, were affected by the health emergency. In fact, significant use of smart working 
was recorded by certain categories of company employees, resulting in changes to their travel/mobility habits. 
However, 2022, bucking the trend compared to 2021, saw a progressive increase in the volume of LPT (Local Public Transport) 
passes, although the prevalence of private transport continued, with a preponderance of cars over motorcycles and bicycles. 
Again due to the health emergency, carpooling and sharing mobility options (with the exception of bicycles) were still unused. 
In 2022, the UniShuttle app designed and created by Leithà to streamline and optimise the use of the company shuttles made 
available to employees, provided information on the percentage occupancy of the vehicles and respect for timetables.  
With the support of tablets in the possession of shuttle drivers, it was possible to monitor the hours, frequency and level of use of 
the individual runs. The data thus collected made it possible, already starting in November, to optimise and increase service 
practicality for users, while also helping to streamline it in terms of schedules, frequencies and vehicle sizes. 
 
 
 
 
 
For information on the environmental impact of employee mobility, see the "Environmental Performance" section of this Report 
and in particular the Unipol Gruppo TCFD Report.

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105 
 
Industrial relations  
The UnipolSai Group believes that discussion, while respecting and distinguishing between the respective roles, represents the 
most suitable method for dealing with issues affecting personnel in the various phases of company life.  
As concerns the insurance segment, as part of the implementation of the 2022-2024 Business Plan on pre-retirement 
arrangements, on 18 October 2022 a trade union agreement was signed, broken down into three points: 
• 
voluntary pre-retirement arrangements, by 31 December 2022, for employees meeting pension requirements by the end 
of 2027, for a maximum of 800 people (which may be increased by an additional 10%); 
• 
development of staff through training programmes for professional mobility; 
• 
hiring of 300 new professionals with permanent contracts, contributing to the development of the company’s competitive 
capacity. 
 
Specific trade union meetings have been held on topics of particular interest for the various Group companies:  
• 
a dedicated disclosure was provided to the trade unions on the return of employees to the office after the abatement of 
the COVID-19 health emergency; 
• 
a dedicated trade union agreement was signed on the definition of the variable company bonus; 
• 
the guidelines of the 2022-2024 Business Plan were presented to the trade unions. 
 
With reference to the project for the creation at UniSalute of a dedicated technical area dedicated to the new retail business 
(“Retail and SME Technical Area”) for the technical management of new business channels and new customer segments, trade union 
agreements were signed to define protections for the above-mentioned workers, connected to the need to enact their path of 
mobility from UnipolSai to UniSalute via individual contract transfers. 
 
As concerns the Beyond Insurance segment, the activities of the Beyond companies that apply the Third Sector and Professional 
Offices national collective labour agreement were illustrated to the trade unions in the course of the recent meeting on 
24 November 2022, in view of the future opening of a broader discussion on the possibility of initiating supplementary contract 
negotiations for all companies. Indeed, as things currently stand, they apply separate unilateral company regulations, which in light 
of the maturity of the business and the stabilisation of employment require broader overall harmonisation. 
 
Overall, for all the Group companies, 40 trade union consultation procedures were carried out for organisational changes. During 
the year, 174,892 hours of trade union leave were used, and 62 trade union meetings were held, with the total use of 742 hours for 
strikes in Italy. All employees in Italy are covered by the sector collective agreements, while 61% of employees in Italy are union 
members with reference to the Companies to which the national insurance sector and services sector agreements apply. 
 
Also as regards the Serbian Company DDOR Novi Sad, all employees are covered by sector collective agreements, while 42% of 
employees are union members. Paid leave and absences are provided for trade union activities: in 2022, more than 1,880 hours of 
trade union leave were used and 15 trade union meetings were held for a total of 30 hours, aimed at dealing with topics such as 
determining how representative the trade union is; system regarding welfare, training, health and safety and additional topics 
concerning personnel management and business performance. 
In addition, monthly meetings are held between the company and the trade unions which, among other activities, participate in the 
Health and Safety Commission and are consulted on the adoption of a performance evaluation system for internal resources 
 employed in the sales network prior to its adoption. No strike hours were recorded during 2022. 
 
As concerns disputes, there was limited recourse to judicial disputes with employees, either in the workforce or who have left 
their position: in 2022, 61 cases were managed on questions of employment, 40 of which were pending at 31 December 2022. In the 
course of 2022, the Group Companies in Italy bore costs for negative final rulings (relating to all instances) equal to roughly €269k.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
106 
UNIPOLSAI AND SOCIETY 
Suppliers 
 
 
 
The Group promotes shared policies and best practices on Purchasing for all Group companies, to safeguard the common principles 
of social and environmental responsibility. 
The objective of relationships with Suppliers is to negotiate the best quality-price ratio and created shared value, generating 
positive impacts in terms of sustainability and preventing ESG risks.  
To ensure that supplier relationships and purchasing policies favour economic development attentive to environmental protection 
and respect for human rights, the Group adopts uniform purchasing processes and approaches, so as to align sourcing activities, 
regulatory oversight, qualification and monitoring of the suppliers of all companies with the principles of transparency and fairness 
set forth in the Code of Ethics and the ESG responsibility criteria shared by the Group.  
 
The Group’s Purchasing functions oversee the purchasing process, ensuring the regularity and consistency of purchases with 
respect to consolidated guidelines in reference policies and internal regulations, as well as through Vendor Management, which 
allows for the performance of negotiations inspired by fairness and competitive discussion and enables continuous and punctual 
monitoring on all positions considered, contributing towards making control and due diligence activities more effective. 
 
Through the adoption of policies, guidelines, formalised internal procedures and periodic controls, the Group ensures that the 
goods and services are suited to the needs of customers, meet health and safety standards and comply with legal requirements; 
Unipol also intends to guide its partners towards the adoption of sound business practices, also in critical supply chains.  
 
Overall, the suppliers (large, small or commercial partners) enable the Group to procure: 
• 
indirect goods and services as described in the graphics below (contact centre and operating administration, 
communication and marketing, financial services, IT goods and services, real estate and facility management, 
procurement, consulting and legal services); 
• 
products for insurance claims (direct goods and services, described in more detail in the “UnipolSai and Protection - 
Proximity in the event of claims” section) like home emergency services, goods for the home, technology for the home, 
goods and services for property repairs, vehicle recovery/repair/rental; 
• 
medical services (direct goods and services, described in more detail in the “UnipolSai and Protection - Proximity in the 
event of claims” section) like digital general physician, medical screening, second medical opinion, welfare services and 
wellness for employees. 
 
On the basis of these types, apart from a number of exceptions of limited significance overall, the procurement chain of the Group, 
which does not purchase raw materials or deliver physical goods to customers, is not particularly complex.  
 
 
 
 
 
 
 
 
 
 
 
8,100 
UnipolSai Group trading partners 
€1,316m
paid to suppliers 
96%
expenditure for supplies in Italy 
57% 
proportion of costs covered by 
contracts including the Supplier 
Code of Conduct

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
107 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Supply chain management  
The focus on responsible sourcing issues is enshrined in the "Outsourcing and supplier selection policy", which stipulates that 
suppliers of goods and services, both direct and indirect, must also be assessed, as part of the selection criteria, on the basis of the 
requirements of fair and responsible management towards stakeholders. The principles of transparency and fairness are 
expressed in the Unipol Group Code of Ethics that suppliers consult when registering with “Vendor Management” and which they 
subsequently undertake to comply with when signing the contract.  
 
The Vendor Management tool is used to survey, select and monitor suppliers, with an integrated view that takes into consideration 
economic-financial and technical-organisational characteristics, information guaranteeing regulatory-legal compliance, as well as 
in-depth information on how ESG issues are monitored and the commitment to sustainability. 
In the qualification phase, when registering with Vendor Management, suppliers must have viewed the Code of Ethics, the 
Organisation, Management and Control Model pursuant to Italian Legislative Decree 231/2001 and the Purchasing process and rules 
of conduct which Group suppliers are required to follow as well as the Charter of Values and Supplier Code of Conduct. Through this 
step, suppliers undertake to comply with the anti-corruption measures adopted, occupational safety regulations, current laws and 
National Labour Agreements, to tackle all forms of discrimination and to guarantee to the Group that they have enacted the 
necessary protections which govern the assignment of activities to external individuals/businesses. 
The same approach is adopted for partners carrying out repairs following MV insurance claims and providers of Welfare and Health 
services, which contribute towards internalising damage repair services, and on their entry into the network they must read the 
Code Ethics and Charter of Values, the Organisation, Management and Control Model pursuant to Italian Legislative Decree 
231/2001, the Risk Report and the Supplier Code of Conduct, where applicable.  
The controls in place aim to ensure that suppliers and partners comply with Unipol standards and values, to protect customers and 
prevent fraud, data loss and damage to reputation. 
Furthermore, as described in more detail in the “UnipolSai and Protection” section, as part of 2022-2024 strategic planning 
activities are under way in preparation for the initiation of systematic risk mitigation plans, in the management of claims in the 
23%
€m
47% 
35%
24%
2%
* The graph does not include Ddor Novi Sad whose total expense came to €13.7m 
(down 11.6% vs 2021). 
The total expense paid to suppliers in 2022 is not comparable with the value for the 
previous year due to the application of Group calculation criteria to the new 
companies joining the Group.  
 
625 
4%
Total
1,316 
48 
19 
301 
323 
North 
North West
Centre 
South and Islands 
Abroad 
As concerns the supply of indirect goods and services, in 2022 
the Group traded with more than 8,000 companies (of various 
natures and sizes, from large international groups, to SMEs and 
innovative start-ups and social companies like cooperatives, 
associations, foundations and other structures that offer 
socially beneficial goods and services), for total expense of 
€1,316m, of which 96% disbursed in Italy (excluding the foreign 
suppliers of the subsidiary DDOR Novi Sad).   
 
Within the scope of indirect goods and services, amongst the 
product segments, suppliers linked to the Management of Real 
Estate Assets have a significant impact in numerical terms as 
well as in terms of expenses, as do suppliers of miscellaneous 
services (including training, telematic services, deliveries and 
archiving). Although the number is limited,  the Information 
Technology category accounts for 21% of disbursements, given 
the central role of information technology in the Group's 
activities. 
Amount paid to suppliers of indirect goods and services by 
area*

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
108 
mobility and property ecosystems, through the adoption of prevention and repair actions with improvements in ecological 
performance, reducing future risk during the underwriting phase. 
 
Also during the supplier qualification phase, in addition to the information ensuring legal/regulatory compliance, financial solvency 
and qualitative performance, they must provide information relating to their commitment to sustainability; this enables the Group 
to grasp the extent to which they take account of and adhere to social and environmental aspects. The aspects surveyed, 
concerning the possession of environmental certifications, the measurement of pollutant emissions, the application of company 
policies against discrimination and for the inclusion of diversity, worker health and safety management, work/life balance and any 
compliance with the legality rating when applicable, contribute to the overall profiling of the supplier which, once qualified in the 
Group Supplier Register (Vendor Management), may be invited to purchasing events. 
 
For 2023, the launch of analyses in preparation for the optimisation of the questionnaire on ESG matters and the possible 
development of a supplier ESG score are planned, with a view to strengthening the application of ESG Criteria in supplier selection, 
qualification and management processes, consistent with the Group’s sustainability strategy.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
To guarantee compliance with the principles set forth in the Code of Ethics and in the Supplier Code of Conduct57 for responsible 
procurement (or the “Code”), dedicated clauses are set forth in the standard contracts that call for the adoption of all suitable 
measures to prevent relevant conduct pursuant to Italian Legislative Decree 231/2001, regulations on anti-money laundering and 
the fight against corruption, as well as the submission, on request, of documentation proving respect for and continuing compliance 
with obligations made on social/environmental matters (also by any subcontractors if applicable).  
 
The contractual clauses require the supplier to provide employees with economic, remuneration, regulatory, social security, 
insurance and accident prevention precaution benefits at least at the level of those required by laws, regulations or applicable 
collective agreements. The standard contractual conditions require each supplier and any subcontractor to operate in a manner 
fully compliant with legislative provisions on the environment, ecology and waste management (including rules on the circulation 
and disposal of waste electric and electronic equipment) undertaking, when required, to also document that obligation at all times. 
 
The Code applies to all forms of procurement including - but not limited to - purchasing, leases, contracts, calls for tender, 
franchising, licences or subcontracts, and gives Unipol the right to control supplier processes and structures to verify their 
compliance, as well as apply penalty mechanisms if any non-conformity is identified and the supplier continues not to comply. 
Suppliers, with the exception of Public Administrations and independent contractors, whether or not they are members of 
professional associations, are asked to sign the Code when they sign or renew their contracts.  
 
At the end of 2022, contracts including the Supplier Code of Conduct covered 57% of total purchase expenditures58 (+2 p.p. vs 
2021). 
 
57 Adopted at the end of 2018 and inspired by the principles of the United Nations Global Compact and ISO20400 57on responsible procurement. The latter is an ISO standard which provides guidance 
to organisations, irrespective of their business or size, on the integration of sustainability within their purchases.  
58 In 2022, the Supplier Code of Conduct was extended to purchases by UnipolHome and UnipolPay. The purchases recorded by UniAssiTeam and by the Serbian company Ddor Novi Sad regulated 
by specific contractual agreements and by the recently acquired companies WellBee, Tantosvago, Anton Maria Valsalva, Unicasa Italia, Gratia et Salus and DaVinci Healthcare are excluded. The 
Real estate management
Equipment, fixtures and fittings and signs 
Other diversified categories 
Consultancy and services  
The figure does not include the company Ddor Novi Sad. 
1,316 
€m 
Transport services (0.5%) 
Information technology 
Miscellane
Marketing, 
advertising 
and 
sponsorship
2% 
23% 
21% 
28% 
11% 
9% 
1%
4% 
Utilities and operation 
Printing and stationery (0.5%) 
Amount paid to suppliers of indirect goods and services by product category

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
109 
 
 
In 2022, the Purchasing Department involved the Sustainability Function in 12 in-depth investigations relating to Suppliers who in a 
number of cases had submitted documentation proving their capacity and commitment to satisfying the sustainability 
requirements stated in the Code, as an alternative to subscribing to the Code itself, or in other cases agreed on a reformulation of 
the contractual article relating to the Code more suitable to the specific characteristics of the company and the products supplied. 
 
In the Companies in the Mobility, Property and Welfare ecosystems, as well as in the Diversified Companies operating in the sectors 
of Tourism, Agriculture, Health and Sportscraft, procurement procedures are compliant with the analogous procedures of the 
UnipolSai Group founded on the selection and assessment of suppliers through the Group Vendor Management onboarding 
process and in the management of contracts.  
 
To effectively manage the sustainability risks associated with purchases, of both direct and indirect goods and services, the supply 
chain is subject to a mapping of ESG risks and the relative active oversight mechanisms, which is periodically updated to evaluate 
exposure on the basis of industrial sector, geographical area, third-party size and spending level. The ESG risks were identified 
according to UN Global Compact principles (Labour and Human Rights, Anti-corruption and Environment) and were evaluated for 
each product category, considering the exposure and the level of internal control currently applied. This mapping has enabled the 
 
Parent Company retains the right to decide whether to extend the principles of the Code on the basis of risk-based assessments and to the extent to which this is compatible with specific sector 
regulations. 
TENDERS AND CONTRACTS - Adherence to 
the Code
SELECTION - Adherence to the Code 
during registration in the Supplier 
DEFINITION OF CONTRACT  
 Execution or Rejection 
ASSESSMENTS DURING THE LIFE 
OF THE CONTRACT 
ACTION PLAN AND FOLLOW UP 
APPROVAL PROCESS 
CODE OF 
CONDUCT 
INFORMATION 
TECHNOLOGY 
Reporting procedure and ESG risk management system in the supply chain 
CATEGORY 
OF 
SUPPLIERS 
ACCORDING TO RISK EXPOSURE:                  
OTHER  
PRODUCT 
CATEGORIES 
ADHERENCE 
TO THE 
GLOBAL 
COMPACT
REPORTING 
•
57% expenditure with Supplier Code of Conduct  
•
12 screening processes sent for mediation to the Sustainability unit  
Standard risk                                            
Risk to be monitored                          
Priority action risk
HUMAN RIGHTS 
PRINCIPLES
ENVIRONMENT 
PRINCIPLES 
LABOUR 
PRINCIPLES
ANTICORRUPTION 
PRINCIPLE 
LEVELS OF EXPOSURE TO RISK:                  
REAL ESTATE 
ASSET 
MANAGEMENT 
NON-REAL ESTATE 
UTILITIES AND 
OPERATION 
MISCELLANEOUS 
SERVICES 
AND TRAVEL 
SERVICES
MARKETING 
ADVERTISING 
SPONSORSHIPS 
PRINTING AND 
STATIONERY

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
110 
identification of product sub-categories that present more significant risk in terms of ESG59 for the Group. On the basis of this 
mapping, the Group, as seen previously in the description of the qualification and contract management phases, has developed a 
sustainability risk management process as part of the onboarding and renewal process. This process considers the answers given 
to the self-assessment questionnaire in the Vendor Management qualification phase, and pays particular attention to dependence 
on the systems and services offered by third parties (in relation to the outsourcing of company processes and the increasing 
dependence on cloud or IT service providers in general). 
 
In 2022, a three-year supplier reliability audit plan was launched. The plan calls for systematic and periodic controls of the supplier 
organisations deemed strategic or exposed to potential risk, via targeted verification actions that analyse supplier adequacy and 
compliance in the following areas (also referred to as “verticals”): 
• 
Privacy risks; 
• 
231/01 risks; 
• 
Sustainability risks;  
• 
ICT risks deriving from cloud service providers. 
 
In 2022, audits were performed on 119 suppliers (equal to 19% of spending in 2021); the plan also calls for a gradual expansion of the 
corporate scope60. 
As regards the sustainability vertical, the suppliers to be included were selected by concentrating especially on the potentially most 
critical procurement areas like IT services and systems, facility and logistics services, real estate projects and building 
maintenance.  
 
For each of the reference “verticals” identified and mentioned above, specific supplier classification criteria were identified in order 
to perform assessments according to a risk-based approach and respect the distinct complexities of the suppliers of Group 
companies. In general, one or more self-assessment checklists were sent depending on whether the supplier belonged to the 
various reference verticals, requesting the submission, when required, of any documentary evidence to support the answers 
provided. When deemed appropriate and necessary, the assessments performed in the course of the analysis were supplemented 
by interviews with the points of contact of the supplier companies.  
 
A summary table of the main results is provided below: 
 
Product Category 
Category % 
GDPR 
suppliers 
231/01 
suppliers 
Cloud 
suppliers 
ESG 
suppliers 
Total Suppliers audited 
119 
95 
7 
18 
52 
Information technology (%) 
42% 
51% 
57% 
61% 
46% 
Consultancy and services (%) 
18% 
23% 
14% 
6% 
- 
Miscellaneous services (%) 
18% 
12% 
29% 
22% 
27% 
Real estate asset management (%) 
11% 
4% 
- 
6% 
17% 
Other diversified categories/Healthcare services 
(%) 
3% 
4% 
- 
- 
- 
Marketing, advertising and sponsorship (%) 
4% 
4% 
- 
- 
4% 
Printing and stationery (%) 
4% 
1% 
- 
6% 
6% 
No. remediation actions 
 
 427 
n/a 
176 
n/a 
No. points for attention for internal purposes 
 
n/a 
13 
n/a 
n/a 
No. actions/areas for improvement 
 
 730 
n/a 
81 
256 
% Suppliers with high risk profile 
57% 
23% 
- 
39% 
48% 
 
Overall, 57% of the suppliers audited have a high risk profile, also due to the absence/inadequacy of the documentary evidence 
requested. For these, over 600 remediation actions have been planned and around 1,000 improvement actions have been identified.  
With particular reference to ESG factors, of the 52 suppliers examined, 48% have a high risk profile; for these, over 140 
improvement actions have been identified, of which more than 50% relate to the “Environment” issue (in line with the high incidence 
of shortcomings identified in this section). A process to monitor its implementation will be launched in 2023. 
 
Sustainability Vertical  
Product Category 
No.  
No. areas for improvement 
Suppliers with high risk level 
conduct 
Total Suppliers under review ESG Risk area
52
256
23
Information technology
24
92
11
Miscellaneous services
14
75
7
 
59 Suppliers that have more potential to cause negative impacts for sustainability, and which also result in a significant level of reputational risk for UnipolSai, due to their preferential relations 
associated with the brand or the type of product/service they offer. 
60 In 2022, the suppliers of Unipol Gruppo, the insurance companies UnipolSai, UniSalute, Linear, Siat and Arca Group and in the Healthcare sector Casa di Cura Villa Donatello, Centro Florence and 
Centri Medici Dyadea were included.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
111 
 
Sustainability Vertical  
Product Category 
No.  
No. areas for improvement 
Suppliers with high risk level 
conduct 
Real estate management 
9 
57 
5 
Marketing, advertising and sponsorship 
2 
10 
1 
Printing and stationery 
3 
22 
1 
 
Level of sector exposure to Sustainability risk from ESG risk mapping 
 
Standard risk
 
Risk to be monitored
 
Priority action risk
 
With regard to the Sustainability vertical, the decision was made to proceed with clustering of the suppliers concerned based on 
the product sectors deemed most risky from the ESG perspective. Specifically, five different product macro-sectors were 
identified, for each of which a specific questionnaire was prepared: 
• 
Information Technologies (e.g. HW, SW, ICT services); 
• 
Auxiliary Services and Miscellaneous Services (including debt collection, courier and postal deliveries, archiving, cleaning, 
porterage and moving, canteens and catering, system maintenance, etc.); 
• 
Real estate asset management; 
• 
Marketing, advertising and sponsorships (e.g., promotional gifts and sponsorships);  
• 
Printing and stationery. 
 
Following supplier audit activities, an assessment of the supplier risk level was carried out and - when required - summary reporting 
was prepared for each supplier, highlighting the remediation actions and the possible areas for improvement. As part of 
Sustainability vertical audits, it was decided not to establish remediation actions for suppliers, but to suggest areas for 
improvement (5 on average per supplier), defined on the basis of the nature and operations of the suppliers analysed. In the specific 
case of the ESG aspects explored during the audit, improvement actions were proposed on business ethics, respect for human 
rights, workers’ rights and the environment.  
The highest number of areas for improvement (more than 50% of the total) was identified in the “Environment” section, starting 
from the gaps identified in the course of the audits. 
 
In its procurement decisions, the Group is also committed to favouring systems that do not have negative impacts on the 
environment.  
The commitment to reduce its ecological footprint is demonstrated, inter alia, by the implementation of green criteria in purchasing 
in a number of categories: from paper (in terms of purchasing as well as use and disposal) to stationery products (where UnipolSai 
undertakes to consider environmental criteria as a priority); from toners to office machines that have environmental and energy 
performance certifications; from the purchase of electricity to the renovation of real estate with environmental criteria. 
 
Also through its purchasing decisions, the Group supports responsible forest management, the protection of biodiversity, the 
integrity of ecosystems and the safeguarding of long-term benefits for forest communities. 
 
Details of the initiatives and results in terms of reducing the indirect environmental footprint are available in the "Oversight of 
environmental impacts" section. 
 
 
For further information on Suppliers, please refer to the appendix “UnipolSai in Numbers".

UnipolSai Assicurazioni | 2022 Sustainability Report 
112 
Community 
The "Corporate Sponsorship Programme" takes up a commitment defined by the Code of Ethics, regulating activities to support 
the needs and requirements of the Community by identifying five areas of intervention: culture and artistic heritage, environment, 
scientific research and social utility, sport and entertainment.  
The adoption of the Corporate Sponsorship Programme as an internal policy on donations and sponsorships shared across all 
activities performed by the Group companies, made actions more effective, overseen by procedures aimed at preventing any 
possible personal or corporate conflict of interest, and facilitated the monitoring of the process for approving projects to be 
supported.  
Particular attention is paid to initiatives aimed at empowering the younger generation, especially through sport, to promote social 
inclusion in a context of increasing social instability and polarisation.  
In 2022, the financial resources invested in the Community by the UnipolSai Group totalled €10.3m (€10.2m in 2021), including 
sponsorships and donations. Including the contributions of Participating Shareholders of the Unipolis Foundation, the total 
contribution is 1.3% of the pre-tax profit of €920m (in line with 1.2% in 2021) and corresponds to an average contribution per 
employee of approximately €974 (€935 in 2021). 
Contributions to the community according to area and type* 
€10.3m 
Value of sponsorship 
contributions and donations 
through the Corporate 
Sponsorship Programme
1.3% 
Contributions to the community 
as a percentage of pre-tax profit 
€1.7m  
Total value provided  to the 
Unipolis Foundation 
Sponsorships 
Charitable donations 
(Amounts in €k) 
BY AREA 
BY TYPE
(Amounts in €k) 
* Excludes the contribution to the Unipolis Foundation of €850k provided by UnipolSai, in addition to a further €850k of Unipol Gruppo. A report on the activities of Unipolis Foundation is 
published in the Mission Report, available on the website www.fondazioneunipolis.org. 
** Investments for the Community refer to strategic partnerships and long-term projects with organisations and other parties operating in the community, intended to support activities on 
the social topics identified by the company (poverty, climate change, disabilities, access to sports, arts and music, enhancement of local areas, etc.) within the scope of its focus on long-
term interests and its reputation. Investments for the Community may include the following examples: donations, contributions, financial support to development and communication 
activities, granting the use of company premises and other resources in favour of partner organisations and parties operating in the Community; participation in partner non-profit and 
charitable organisations aimed at substantiating the company’s commitment to the Community. 
8,723 
10,296 
+0.4%
1,574 
252 
3,675 
658 
1,467 
4,244 
10,296 
Environment
Culture and arts
Sport 
Scientific research and social 
benefits 
Entertainment
Investments for the Community 
from sponsorships** 
Investments for the Community 
from charitable contributions**

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
113 
 
In 2022, the Group continued its commitment to supporting sports, understood first and foremost as a vehicle for individual and 
social growth and development. As such, and consistent with Sustainable Development Goal 3 relating to “Good health and well-
being” to which the Group intends to contribute, the promotion of sports aims to disseminate healthy and virtuous conduct and the 
growth of individuals and the community. The majority of sponsorships and philanthropic initiatives in the area of sports are linked 
to the “Health protection” business driver and from this perspective may integrate the provision of contributions with insurance 
coverage for practitioners. In this area, the main initiatives include the historic support to Briantea 84, a basketball team composed 
of disabled players, and the sponsorship of the FIN (Italian Swimming Federation), as part of which UnipolSai also guarantees the 
insurance cover of the Federation, its Central and Peripheral Bodies, the Clubs and their members for the three-year period 
envisaged under the agreement. In Serbia, DDOR Novi Sad is the official business partner of the Serbian Olympic Committee. 
 
Other initiatives to which the Group contributes include: 
• 
in the cultural area, support for International Remembrance Day and promotion as a main sponsor of 3 large exhibits: at 
the Milan Mudec “Marc Chagall. A tale of two worlds”, at Palazzo Franchetti in Venice “Lee Miller and Man Ray, Love, Life, 
War” and “Bosch and another Renaissance” in Milan at Palazzo Reale. In Serbia, aside from promoting a number of cultural 
events, from dance to literature, DDOR Novi Sad is a business partner of the 2022 Novi Sad European Capital of Culture 
Programme.  
Support and enhancement of artistic heritage is not concentrated only on large events, but includes various cultural 
formats, such as collaborations with some of the main Italian theatres and cultural street art projects; 
• 
in the environmental sphere, the continuation of the “Bellezza Italia – Tuteliamo insieme le meraviglie del Paese” project, 
the campaign born from the collaboration between the Group and Legambiente to promote and carry out actions for 
safeguarding biodiversity and increasing resilience to climate change; 
• 
amongst scientific research and social benefit projects, support for the Fondazione Banco Alimentare (Food Bank 
Foundation) and the World Day of the Poor, as well as support for a number of other third sector parties and entities 
operating in the scientific research area; the contribution to the “Bright Vision” project for its support of social, 
educational and healthcare activities in favour of more than 700 children in some primary schools in Ethiopia; 
• 
in the realm of entertainment, the year 2022 saw a continuation of the collaboration with Fondazione Musica Insieme, 
with the goal of promoting an original artistic formula and creating high-quality cultural events accessible to the broader 
public. The Group has also renewed its partnership with The Culture Business, which is divided into two different areas 
promoted by this innovative cultural enterprise: Biografilm Festival and Unipol Biografilm Collection, distribution and 
promotion system for cinematographic works. The Group also continued to support the Bologna Jazz Festival and 
Cineteca di Bologna. 
 
Amongst the initiatives promoted by the other insurance companies, UniSalute is collaborating with Komen Italia in the fight 
against breast cancer and is sustaining “Bimbo Tu”, the association which supports children and families who are fighting every day 
against serious central nervous system diseases and solid brain tumours. 
Linear has continued its path of spreading best practices for road safety or aimed at reducing inequalities and promoting gender 
equality through blogs and social networks.  
 
Inclusion is a fundamental topic for Gruppo UNA as well, which in April 2021 signed on to the Diversity and Inclusion protocol 
validated by the international body RINA for the promotion of LGBTQ+ people. The protocol professionally defines operational, 
marketing and communication practices dedicated to the LGBTQ+ segment in compliance with the values of the Group's Code of 
Ethics. In October 2022, UNAHOTELS Expo Fiera hotel hosted the 38th LGBTQ+ World Convention. 
  
 
 
 
 
 
For more detailed information, see the dedicated page on the website 
www.unipol.it/sponsorshipprogram/Pagine/default.aspx. 
For a quantification of the benefits generated by contributions to the Community, please refer to the “Shared value 
creation” section of the Unipol Group website where the value produced by various areas of non-financial impact, including 
contributions to the Community, is calculated in economic terms (https://www.unipol.it/it/creare-valore-condiviso).

UnipolSai Assicurazioni | 2022 Sustainability Report 
 
 
 
114 
Within the more comprehensive strategy of sustainability and relationships with the community, one of the most important tools 
for implementing social impact initiatives is the Group’s business foundation. The Unipolis Foundation pursues objectives of 
cultural, social and civic growth of individuals and communities, focusing on developing knowledge and training. It acts via its own 
projects, through partnerships and collaborations and by making financial contributions to support organisations that contribute 
towards generating social well-being throughout the country.  
In 2022, Unipolis Foundation adopted a new Three-Year Plan with the goals of: contributing towards making organisations and 
decision-makers more aware and proactive with respect to the UN 2030 Agenda; supporting third sector institutions and 
organisations in combatting the growth of inequality; supporting young people by preparing them to be the citizens of tomorrow; 
promoting access to culture by encouraging the spread of occasions for reflection; contributing towards the spread of sustainable 
mobility by promoting the active involvement of young people in favouring the adoption of responsible conduct. The areas of 
intervention identified for the three-year period are well-being, culture and mobility.  
Unipolis has developed two direct actions to be carried out during the three-year period. In the cultural area, “Bella storia” 
(“Beautiful Story”) was launched in May 2022, a path of cultural and personal growth dedicated to 50 young people from Campania 
and Calabria, which will accompany the participants throughout their last three years of upper secondary school as they seek out 
their role in society. Four of the facets of this offer of value are: annual financial contribution, mentoring, skills training with in-
person and online camps and community engagement to investigate the organisations involved in cultural innovation locally. On the 
mobility front, during the 2022 European Mobility Week, “MOB - movement in revolution” was launched, the two-year project which 
brings young people into the world of sustainable mobility by providing opportunities for training and the development of 
transversal skills, to generate awareness on this topic, giving voice to their ideas and promoting their engagement in active 
citizenship experiences. During the initial phase, participants can deepen their knowledge of the matter in their everyday lives, while 
in the second phase of the project, 50 young people hoping to develop ideas, policies or innovative proposals will have the 
opportunity to gain new skills while imagining the mobility of the future. Lastly, the third phase will be dedicated to providing 
visibility to the young people’s ideas and making them implementable, also thanks to local civic engagement activities. 
Unipolis applies a results assessment process aimed at improving the return on these activities, aside from favouring the design of 
the future strategy which is incorporated into the Impact Report “Unipolis in numeri” (Unipolis by the numbers) and OpenReportTM, 
a digital reporting portal integrated with the institutional website devoted to spotlighting and sharing on an ongoing basis the value 
generated through its actions. The heart of the process is the strengthening of beneficiaries' active involvement to promote 
dialogue and knowledge exchange with supported bodies and organisations as key actors in achieving their goals.  
In 2022, the contribution to the Foundation amounted to €1.7m (also including the contribution provided by the holding company 
Unipol Gruppo). Unipolis uses these resources to cover its structural costs and implement and support its activities and projects. 
Specifically, during the year the economic resources were allocated to the areas of intervention as follows: Culture 45%, Well-
being 38%, Mobility 15%, Solidarity donations 2%. 
 
 
Unipolis results in 2022  
6 
Networks and 
associations 
18 
conventions 
15  
round 
tables 
1,797k 
 people  
reached 
66 
BODIES  
TRAINED 
372 
volunteers 
 
25 
ORGANISATIONS  
SUPPORTED 
300 
staff 
579 
participants in our training 
activities 
 
312  
partners 
42 
EVENTS 
6.4k 
participants in our 
events 
424 
initiatives
1,790k 
participants in 
the 424 
initiatives
For an overall description of all the activities and projects of the Unipolis Foundation, refer to this website http://www.fondazioneunipolis.org/

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
115 
 
CUBO, the Group’s corporate museum, promotes its values through cultural initiatives, such as exhibits, events and laboratories 
on current issues, innovation, the arts and memory for a broad audience that ranges from teenagers to adults, with particular 
attention paid to schools. In Bologna, CUBO has a multimedia space where it is possible to access digitalised materials from the 
historical archive, a space with driving simulators for safe driving courses, a “Live Space” room, a complex at Porta Europa 
dedicated to live and streaming events and a space on the top floors of Unipol Tower with rooms for events and meetings, exhibits 
and multimedia tools for recognising and facing the risks that may be encountered in our daily lives, from domestic accidents to 
nutritional education. 
The main new feature is CUBO’s accreditation with the Ministry of Culture’s National Museum System and the “Digital Innovation 
in Arts” special mention of the Culture+Business prize for the Corporate Cultural Productions category. Aside from this initiative, 
the Alberto Burri work “Nero con punti” was restored and exhibited, and the Group’s fourth red bench was inaugurated in Turin as 
part of "Non Ballo da Sola", a series of initiatives promoted by the Unipol Group to mark the International Day for the Elimination of 
Violence against Women. 
Some of the activities proposed to the CUBO public include: 
• 
Exhibits: the main exhibits organised during 2022 were: “Mutamenti. Le metamorfosi sintetiche del collettivo fuse* e Francesca 
Pasquali” (Changes. Synthetic metamorphoses by fuse* and Francesca Pasquali), curated by art historian Federica Patti for 
das05; “Imperfetto Mare” (Imperfect Sea), the solo exhibit of the winner of the 2020 Arteam Cup Award Elena Bellantoni; 
“Alberto Burri Reloaded”, the important exhibit curated by Ilaria Bignotti which returned to the public, after an extended 
absence, one of the most significant of the “Sacchi” (Sacks) works by Alberto Burri: Nero con punti from 1958. 
• 
Education: CUBO’s commitment to young people, secondary schools and adults continued, with a number of offerings on topics 
ranging from technology to science, from geography to ecology, from economics to music, and even lessons on road safety while 
driving and mobility at the CUBO spaces, for a total of 158 events.  
• 
Events: meetings for the adult public, shows, conferences and conventions with internal and external partners on various topics 
from new technologies to literature, society and the environment, from history to current events and economics, for a total of 
112 sessions. 
 
During 2022, CUBO held over 270 events and educational activities, reaching more than 700k views on its social media channels and 
hosting over 32,000 people - both in person and in streaming mode - of which around 7,300 children and teens. In total, for the CUBO 
areas of intervention, the amount allocated to cultural activities in 2022 totalled €580,000k. 
 
UnipolSai continues its commitment to insurance literacy with “Eos – Conoscere l’Assicurazione” (“Eos - Learning about Insurance”), 
a project created by the Parent Company in 2015, which in the last academic year reached more than 1,500 young people in upper 
secondary schools. Roughly 70 classes in 25 schools, primarily in Northern and Central Italian regions, participated in the 6 training 
modules of the educational course named “I Casi della Vita” (Life Events) consistent with the “Transversal skills and orientation 
courses” set forth in Law no. 145 of 30 December 2018.  
This educational activity has evolved over recent years, in relation to content (which has embraced new emerging topics such as 
Cyber Risk, Sustainability, risks linked to climate change and insurance coverage for the healthcare professions) and new content 
delivery methods. Remote training has increased and boosted possibilities in relation to cooperative learning, role-playing games, 
the use of materials, and the conceptualisation and sharing of business plans. 
The topics included in the learning modules are displayed and discussed in the classroom with the support of expert facilitators 
who, starting from personal risk experiences, guide the young people in analysing the dynamics of the decision-making process, 
developing solutions and prevention and introducing concepts regarding corporate risk and risk prevention and management at 
company level. The concluding module involves the development of real business projects, to analyse risks and the counter-moves 
to be deployed through a “disaster recovery plan”, to begin to understand the basic concepts of doing business. 
 
The collaboration with FEduF (Foundation for Financial Education and Savings), launched with a view to orienting young people 
towards the world of work and the culture of retirement, began with UnipolSai’s development of the online training module “Risk 
and Insurance. I protect and I protect myself”, part of the project “Pronti, lavoro…VIA!” (Ready, work...GO!). Again in the course of 
2022, the project was accompanied by initiatives for sharing content: Digital Live Talks curated by the scientific communication 
company Taxi1729 and digital events carried out remotely with Pandora tutors, offered to the schools enrolled in Life Events and 
other schools in various regions involved by FEduF, which saw the participation from time to time of hundreds of students and 
teachers, connected from all of Italy’s regions. 
 
Also in 2022, UnipolSai, in collaboration with Economy Group srl Publishing Group, created an episode of a new financial education 
talk show for high school students: a live recording for 30 schools in many Italian regions, with more than 2,500 students connected, 
who were able to watch a lesson on the topic of “Insurance and Pensions” held by leading Group professionals. 
 
Furthermore, the first webinar of the four planned for the new edition of Unica’s initiative on Inclusion was released in streaming 
mode on 23 November. This year’s edition is called “INKlusion – I like you how you are!” and is dedicated as usual to young high 
school students in their last year of school and university students, including the family members of employees and personnel in the

UnipolSai Assicurazioni | 2022 Sustainability Report 
116 
Group’s Sales Network. The four interactive webinars, planned between November 2022 and March 2023, represent an occasion for 
a deep dive on certain skills such as empathy, the management of prejudices, assertiveness and the management of emotions. The 
initiative is part of the Group’s Transversal skills and orientation courses (in which Unica plays the role of steering committee) and in 
2021 obtained two recognitions during the Italian Trainers Association (AIF) Training Excellence Awards. 
With regard to collaborations with the Member Organisations, the national project on the problems of marginal areas in the 
country named “CreAree” continued, with the participation of 18 additional stakeholders above and beyond the organisations 
belonging to the Unipol Regional Councils, and in collaboration with local institutions implemented a number of particularly high-
value actions through its local and transversal working groups for the areas subject to experimentation as well as the participating 
organisations. 
The various actions carried out include webinars on sustainable mobility and more generally on the topics of the National Recovery 
and Resilience Plan (NRRP) in small municipalities, the guidebook containing regulatory references and the most recent innovations 
in European and national policies concerning participatory programming, the initiation of the methodological set-up of an analysis 
tool in app form to investigate the influence of interdependencies on the quality, duration and effectiveness of local development 
processes and the training path for Sustainability managers dedicated in particular to members of the public administration or 
individuals collaborating with the PA. 
As far as local projects are concerned, for the Nebrodi-Sicily widespread hospitality project, the first accommodation was opened 
in the Municipality of San Marco D’Alunzio, managed by the social cooperative Sanecoop. The opening of additional new facilities is 
planned, alongside the launch of a training course for young people involved in the management of the facilities acquired. For the 
Fortore-Molise project, the Risguardi cooperative was established in Campobasso, an independent bookshop based on the idea of 
three young booksellers, also with the collaboration of Librerie Coop. Initiatives are also under way as part of the “Libreria sfusa” 
community engagement programme, with a view to promoting reading and the spread of books in the resident communities of 
inland areas, particularly in the municipalities of Monacilioni, Pietracatella and Tufara. 
For further information on the Community, please refer to the appendix “UnipolSai in Numbers".

UnipolSai Assicurazioni | 2022 Sustainability Report  
117 
Monitoring environmental impacts 
As described in the “Identity and Strategy” chapter, in June 2022 the Unipol Group adopted its own climate change strategy which 
defines environmental commitments and objectives for the main macro-areas of activity: underwriting, investments and real 
estate. 
This chapter focuses on how UnipolSai monitors and oversees its direct and indirect impacts on the environment. Further details 
on how the Group governs, identifies, evaluates and manages the risks and opportunities linked to climate change is available in the 
“Unipol and the climate” report, which reports on climate-related information in keeping with the recommendations of the Task 
Force on Climate-related Financial Disclosures (TCFD).  
CO2 emissions 
The Group has a consolidated process for analysing and monitoring its direct and indirect impacts on the environment61, which has 
led to the definition of appropriate activities for reducing negative impacts throughout the value chain, with the involvement of 
employees, collaborators and suppliers. 
In addition to the issue of reducing greenhouse gas emissions, UnipolSai is paying increasing attention to its contribution to 
protecting nature and biodiversity. 
61 For the measurement of greenhouse gas emissions, the calculation methodology adopted is that laid out in Directive EU/87 of 2003 relating to the emission trading scheme, and the international 
classification proposed by the GHG Protocol standard - and picked up on in the GRI Standards - in Scope 1, Scope 2 and Scope 3. 
*With reference to Scope 3 emissions deriving from employee and customer mobility in Italy, the 2022 DEFRA coefficients (UK Department for Environment, Food & Rural Affairs - UK Government 
GHG Conversion Factors for Company Reporting) were used. 
** With regard to the climate impacts of investments, in line with the GHG Protocol Corporate Value Chain (Scope 3) Accounting and Reporting Standard for Category 15-Investments and the PCAF 
Global GHG Accounting & Reporting Standard for the financial industry, the value represents the absolute emissions of the corporate portfolio (listed equities and corporate bonds) in terms of 
Scope 1 & 2 CO2eq emissions and other direct emissions (including CCl₄, C₂H₃Cl₃, CBrF, CBrF, CBrF₃ and biomass CO₂). The value in terms of carbon intensity (Carbon to Value invested - C/V) and 
Weighted Average Carbon Intensity (WACI) is detailed in the section "The impact on the climate of the investment portfolio". The Corporate portfolio analysed corresponds to the Group's direct 
investments in corporate bonds and equities (so excluding investments in cash, UCITS, ETFs, derivatives and unlisted instruments), equal to €16,494m. 
PURCHASE  
OF ELECTRICITY FOR 
DISTRICT HEATING  
AND COOLING  
5,688 t CO2eq 
(market-based)  
28,530 t CO2eq 
(location-based)  
TRAVEL BY  
EMPLOYEES *  
78 t CO2eq
SUSTAINABLE AGENCIES 
certified by Legambiente for 
virtuous conduct from an 
environmental point of view
INVESTMENT 
PORTFOLIO** 
945,728 t CO2eq 
SCOPE 2 
INDIRECT 
SCOPE 1 
DIRECT
SCOPE 3 
INDIRECT
TOTAL SCOPE 1 & 2 EMISSIONS
16,236 t CO2eq (market-based vs 16,495 t CO2eq in 2021)  
39,078 t CO2eq (location-based vs 35,421 t CO2eq in 2021)
CAR FLEET FOR  
EMPLOYEES 
1,535 t CO2eq 
MOBILITY OF  
EMPLOYEES * 
2,231 t CO2eq 
CO2eq 
CO2eq 
SCOPE 3 
INDIRECT 
PURCHASE OF  
PAPER 
623 t CO2 
REPORTING COMPANY  
UPSTREAM ACTIVITIES 
DIRECT IMPACTS
CUSTOMERS WITH  
TELEMATIC DEVICES 
6,526,377 t CO2eq 
CUSTOMERS WITH LTR 
CARS 
302,365 t CO2eq
DOWNSTREAM ACTIVITIES 
PROPERTIES  
FOR BUSINESS 
PURPOSES  
9,013 t CO2eq

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
118 
Direct impacts 
In the Climate change strategy adopted in June 2022, the UnipolSai Group defined a new target to reduce Scope 1 & 2 emissions. 
Specifically, the Group is committed to a 46.2% reduction by the end of 2030 in Scope 1 and 2 emissions linked to consumption 
of electricity, gas and other energy sources for all buildings over which it has direct control, from the operating sites and those of 
the diversified companies to the real estate where Gruppo UNA operates and the foreign sites, in line with climate science and in 
particular with the scenario of limiting the increase in the global average temperature to within 1.5°C.  
 
UnipolSai monitors its greenhouse gas emissions related to the energy consumption of real estate assets for business purposes 
and the company fleet (Scope 1 & 2 emissions). With specific regard to real estate assets for business purposes, for 2022 the 
calculation of Scope 1 & 2 emissions includes the consumption of electricity, gas and other energy sources (gasoil and diesel, LPG, 
district heating and cooling) for all the buildings over which the Group has direct control62. 
In 2022, total Scope 1 & 2 emissions amounted to 39,078 t CO2eq according to the location-based approach (vs 35,421 t CO2eq in 
2021). The total Scope 1 & 2 emissions, according to the market-based approach, instead decreased (16,236 t CO2eq in 2022 vs 16,495 
t CO2eq in 2021), thanks in particular to the activation of contracts for electricity supplies from renewable sources in Serbia in 
May 2022. 
 
Energy consumption 
The reduction and efficiency of energy consumption of real estate assets represent a significant issue both from the point of view 
of ESG impacts and financial effects.  
As concerns real estate development activities, investments in new buildings and substantial renovations of existing properties 
are characterised by the use of techniques and technologies aimed at maximising energy savings, leading in several cases to the 
acquisition of certifications that demonstrate the high levels of energy performance of buildings (such as Leed Platinum and Leed 
Gold).  
As concerns real estate asset management activities, including property for "business purposes" and “third-party use”, the energy 
management system implemented by UnipolSai, certified to the ISO50001 standard, commits the company to continuous 
improvement through widespread monitoring of energy consumption and planning of activities aimed at reducing consumption of 
electricity as well as thermal energy. Furthermore, the path of certifying significant properties of the Group for business use has 
continued according to the BREEAM In-Use certification which evaluates existing building environmental performance. Seven new 
buildings were certified in 2022 (four with the “Good” level and three with “Very good”), adding to the ten certified in 2021. Aside 
from energy use, the BREEAM assessment criteria encompass many topics connected to impacts on nature such as health and well-
being, transport, water use, materials, soil use and pollution.  
Lastly, to strengthen the performance analysis of its real estate assets according to the sustainability profile, 28 Group properties 
were analysed using the GRESB criteria, the reference ESG rating system at international level for real estate investments. 
 
Some of the significant activities carried out to reduce energy consumption include actions to improve the efficiency of IT 
structures, one of the main sources of consumption after the heating and cooling systems. The server virtualisation process allows 
a reduction in the consumption of electricity to power and cool IT equipment by roughly 38,377 MWh/year, corresponding to around 
10k tonnes of CO2 avoided. 
 
In Marina di Loano, environmentally and socially sustainable renovation works were initiated with a view to “reconnecting” the 
structure to the urban fabric and making it more usable by the community, and work began on the construction of a photovoltaics 
systems. 
 
Considering the entire scope of the Group, there was an overall increase in energy consumption of 17% compared to 2021, which 
reflects a greater continuity of in-office presence of employees from November 2021 onwards, only partially offset by real estate 
energy efficiency actions. 
 
 
Direct impacts linked to energy consumption 
 
Energy consumed 
M.U. 
2022 
2021 
% 
variation 
Gas 
Gj 
135,782 
115,120 
18% 
Diesel  
Gj 
9,308 
6,400 
45% 
Agricultural diesel 
Gj 
4,183 
4,028 
4% 
Electricity 
Gj 
301,855 
257,739 
17% 
 
62 With reference to the companies operating in Italy, the source of the emission conversion factors (related to CO₂, CH₄, N₂O gases for Scope 1 and Scope 2 according to the location-based method) 
and of the global warming potential (GWP) is the guideline for application of the GRI Standards in environmental matters (December 2022 version), drawn up by ABI - Associazione Bancaria Italiana. 
With specific reference to the emissions from energy purchases (Scope 2) of companies operating in Italy (according to the marked-based method) and in Serbia and Ireland (according to the market-
based and location-based methods), the European Residual Mixes 2021 emission factors derived from the AIB Association of Issuing Bodies (Residual Mix and Production Mix, May 2022 version) 
were used. Emissions are expressed in tonnes of CO2 equivalent (t CO2eq).

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
119 
 
Energy consumed 
M.U. 
2022 
2021 
% 
variation 
   of which renewable 
Gj 
293,241 
241,251 
22% 
   of which non-renewable 
Gj 
8,614 
16,488 
-48% 
LPG  
Gj 
1,268 
1,753 
-28% 
District heating/cooling 
Gj 
77,947 
67,407 
16% 
Total energy consumed 
Gj 
530,343 
452,447 
17% 
Energy intensity 
GJ/add 
43.1 
38.1 
13% 
 
Direct GHG emissions (Scope 1) 
and indirect emissions (Scope 2) 
M.U. 
2022 
2021 
% 
variation 
Tonnes of emissions  
(Scope 1 + Scope 2 Location Based) 
T CO₂ eq 
39,078 
35,421 
10% 
Scope 1 - Property  
T CO₂ eq 
9,013 
7,564 
19% 
Scope 1 - Company car fleets 
T CO₂ eq 
1,535 
1,586 
-3% 
Scope 2 - Energy purchased (Location Based) 
T CO₂ eq 
28,530 
26,271 
9% 
Scope 2 - Energy purchased (Market Based) 
T CO₂ eq 
5,688 
7,345 
-23% 
Emission intensity 
T CO₂ eq/add 
3.17  
2.98  
6% 
 
 
Renewable energy 
Since 2015, electricity supply contracts signed envisage that 100% of power supplied in Italy, and from 2022 for Serbia, must be 
from renewable sources. 
 
There is a range of initiatives to increase the production of energy from renewable sources, thanks to the installation of 
photovoltaic systems. In 2022, Tenute del Cerro, the Unipol Gruppo’s agricultural and wine production company, inaugurated a new 
winery, a 4,000 m2 building used to improve and expand Tenute del Cerro production and storage capacity. The structure is 
characterised by green construction techniques and is equipped with photovoltaic panels producing 100 KW of energy. 
The installation of additional photovoltaic systems at other wineries currently under renovation is also planned. To complement 
these activities, two of the company’s agritourism structures will be equipped with electric vehicle charging stations which can be 
used by both company vehicles and guests.  
 
In December 2022, work began at Marina di Loano for the construction of the first photovoltaic system, which will begin functioning 
at the end of the first quarter of 2023. The first phase will set up a 1,100 m2 surface area of solar panels, while the second will end 
with the system’s final configuration of 1,500 m2, with production of 334,000 KW/year. For guests, electric mobility solutions and 
rapid charging stations for every type of electric vehicle are also available. 
 
Water consumption 
The use of water is primarily linked to hygienic and irrigation uses and, in limited cases, also for technological purposes in air 
conditioning systems. Water savings monitoring is constant, and for this purpose management systems have been implemented 
with the introduction of electrovalves to prevent waste. For hygienic uses, the water comes from the mains system or other water 
service management companies, whilst for irrigation it also comes from springs or waterways.  
Total water consumption in 2022 was approximately 1.5m m3, of which 900,000 m3 are attributable to hotels and 300,000 m3 for 
irrigation use.  
 
Direct impacts linked to water consumption 
 
Water withdrawal
M.U.
2022
2021
% variation
Notes
Water withdrawal m³
m³
1,534,887
1,158,650
+32.5%
Breakdown by water sources and category not available
 
The chapter on the protection of biodiversity contains a description of some of the water management practices enacted, 
especially in the agricultural sector. 
Waste management 
For waste management at the Group's offices, in order to ensure control and traceability, operating methods are adopted that vary 
according to the waste treated (i.e. self-disposal of waste, transfer of waste to authorised third parties pursuant to regulations in 
force and disposal of waste to public municipal waste collection service operators).  
The Group follows municipal directives for proper waste disposal, changing its processes and procedures where necessary, where 
possible arranging recycling or reprocessing.  
For separated waste, such as paper, plastic and glass, compliance with local regulations is ensured. 
The types of waste considered hazardous (neon and light bulbs, WEEE electrical and electronic equipment, toner and spent 
batteries, hospital waste, etc.) are managed according to their specific characteristics and are disposed of separately in an 
appropriate manner, according to regulations in force.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
120 
In the same way, for the foreign companies, the collection and management of waste takes place in compliance with reference 
national legislation. 
 
Direct impacts linked to waste  
 
Waste by type  
M.U. 
2022 
2021 
Change %/p.p. 
Notes 
Total waste* 
Tonnes 
1,160 
1,425 
-19% 
The data does not include waste generated by UnipolRe DAC, Arca Vita 
International Dac and UnipolRental whose waste is managed through the 
public service. 
Note that in 2021 the worksite activities in place for property maintenance 
led to a greater production of waste compared to 2022.
Non-hazardous waste 
Tonnes 
1,062 
1,226 
-13% 
Hazardous waste 
Tonnes 
98 
199 
-51% 
* the total waste count cannot include waste that is transferred to the public service by the various sites. The same treatment is envisaged for municipal waste and separate waste (paper, 
plastic, glass, metal).

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121 
 
 
Reduction of resource consumption and Circular Economy 
For consumables such as toner and cartridges, the UnipolSai Group adopts a centralised management system which redistributes 
them at retail level to insurance agencies, together with printed matter and copying paper. For materials collection, an effective 
and environment-friendly recycling system is in place that uses the most advanced processes and reusage options for all empty 
toner cartridges, in compliance with European regulations (Waste Electrical and Electronic Equipment Directive 2012/19/EU - 
WEEE). During 2022, 31,250 pieces were acquired, including toner and drum units, of which 80% certified as regenerated. The 
collection and recycling system in 2022 collected more than 8k pieces from the agencies alone, equal to 11 tonnes of material, with 
savings of 24k kg of CO2eq. 
 
The disposal of office machines in Italy is subject to particular attention: before becoming waste, they are subjected to a careful 
reutilisation process. 
 
UnipolTech, the telematics provider of UnipolSai which manages the telematic devices returned by customers, subjects the devices 
returning from the market to a process for their regeneration, evaluating each of them on the basis of: 
• 
technical obsolescence (device no longer aligned with new functions required based on the evolution of the telematic 
service); 
• 
economic benefit of regeneration; 
• 
product integrity (return due to suspected defectiveness). 
Following this assessment, obsolete or not conveniently regenerable devices are sent for disposal (along with malfunctioning 
devices no longer covered by the warranty); all others are sent to be regenerated, contributing to the reduction of the consumption 
of new raw materials needed to produce the products while also limiting waste production.  
In 2021, the year of its operational start-up, UnipolTech regenerated 182,000 devices, equal to 67% of returns from the market. At 
30 June 2022, the cumulative figure since UnipolTech began operations is approximately 700k devices regenerated. 
At the end of 2022, the impact of regenerated products placed on the market compared to new products purchased was 45%.  
The portion of devices that cannot be regenerated is disposed of according to directives and procedures established by legislation, 
which require the separation of the materials (batteries, plastic and electronic components) of which the devices are made and the 
assignment of waste management to authorised entities, which appropriately process and recycle the materials. 
As regards reducing the consumption of materials (and therefore of natural resources and raw materials), the UnipolSai Group pays 
particular attention to reducing the consumption of paper and plastic. 
Document dematerialisation policies, with more than 8m policies signed with AES by over 3.7m customers, made it possible to avoid 
emissions amounting to140 t CO2eq (111 in 2021). In 2022, 97% of purchase contracts (83% in 2021) were digitally signed without 
recourse to hard copy.  
To reduce the use of plastic and waste production in general, the Group has implemented an internal communication campaign for 
employees entitled “More sustainable together”, to encourage the adoption and spread of virtuous conduct. The communication 
campaign involved the posting of suggestions and information in the company’s common spaces and also regarded the installation 
of new bins for proper paper and plastic management and water dispensers to reduce the production of plastic waste. In 64 of the 
Group’s offices, 193 fountains were installed, which dispensed a total of 139,103 litres of water (while avoiding the consumption of 
278,000 plastic bottles). 
In the hotel sector, guests were involved in supporting the Smile at the Planet initiative for the adoption of virtuous conduct in the 
consumption of bath and bed linen. In the 21 participating facilities, the initiative allowed savings of over 390,000 pieces, for a value 
of almost €100k compared to the same period in 2019. The Plastic Free pilot project to introduce natural and renewable materials 
in hotels led to a 40% increase in the purchase of such materials compared to 2019. Participation in the “Tempi di Recupero Week” 
initiative to promote the fight against food waste led to total CO2eq savings of 3.45 tonnes; the collaboration with Too Good To Go 
was also launched in this area.  
One of the Group’s initiatives enacted to reduce waste and promote the circular economy includes the replacement of plastic cups 
with paper cups and spoons with wooden stirrers, as well as the recovery of cigarette butts in dedicated ashtrays and collectors for 
storage. A company then recycles them in a process that uses them to create a plastic polymer. This activity began in April 2022, 
and a total of 6.3 kg has been collected. 
Indirect impacts 
Unipol is constantly striving to improve the measurement and reporting of its indirect emissions (Scope 3) and environmental 
impacts, in relation to the following stakeholders, as illustrated in the summary scheme “Management of environmental impacts” 
at the beginning of the chapter. 
 
Employees  
In 2022, UnipolSai continued to monitor the greenhouse gas emissions connected to employee travel and trips, considering the 
emissions generated by employee trips by air, train and personal vehicles (2259 t CO2eq in 2022, up compared to 2021, when travel

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
122 
was reduced as a result of the pandemic), in addition to, for the first time, the emissions generated by employee hotel stays (79 t 
CO2eq in 2022). 
The Group also pays attention to employee commuting to reduce its negative impacts from the environmental perspective 
(greenhouse gas and pollutant emissions, with a resulting impact on air quality) as well as the social perspective (traffic congestion 
in urban areas and resulting deterioration in the quality of life), by promoting the use of sustainable means of transport.  
The Unipol Group provides a financial incentive to employees to purchase public transport passes and therefore reduce the 
emissions linked to commuting. In 2022, recourse to these passes made it possible to avoid the emission of 1,228 tonnes of CO2eq. 
 
 Detailed information on employees' sustainable mobility initiatives can be found in the relevant section of the chapter "UnipolSai and 
employment" of this Report and in particular in the Unipol Gruppo “Unipol and the climate” report reporting on climate-related 
information. 
 
Customers 
Again in 2022, UnipolSai calculated the emissions generated by customer journeys with telematic devices (6,526,377 t CO2eq vs 
6,548,666 t CO2eq in 2021) and customer journeys with UnipolRental's long-term rental (LTR) cars (302,365 t CO2eq vs 218,880 t 
CO2eq in 2021).  
Monitoring of the environmental impact of the commercial website (www.unipolsai.it) also continues. The analysis concentrated on 
100 pages (half on desktop and the other half on mobile devices) of the website, which accounted for 84% of the annual views 
between September 2021 and August 2022. The result is 63.1 tonnes of CO2eq (+66.04% compared to the global median)63. The goal 
of this process is to highlight the respective performance of the various pages subject to analysis, to show possible areas for 
improvement to reduce the carbon footprint of the website. These activities can provide useful tips for the development of the 
Group’s other websites and apps. 
 
Suppliers 
The structures dealing with purchasing in the Group Companies undertake, when possible, to apply purchasing criteria based on 
eco-sustainability criteria. 
A broad range of product categories is involved in this approach: 
• 
purchase of electricity from renewable sources; 
• 
purchase or rental of selected environmentally efficient goods (green certified ICT equipment, multifunctional printers 
with 
smart printing and waste reduction, installation of luminous signs with high energy savings); 
• 
purchase or rental of goods or services with lower impacts on greenhouse gas emissions (long-term rental of 95 
company hybrid/plug-in and electric vehicles, electric bikes to promote sustainable employee mobility, support for the 
purchase of passes for the local public transport system, bicycle courier service); 
• 
purchase of recycled or reusable goods (recycled paper, toner). 
 
The purchase of 1,037 tonnes of recycled paper, instead of virgin fibre paper, avoided the generation of 1,078 t CO2eq.  
For detailed information on the integration of ESG risks in supply chain management, please refer to the “UnipolSai in Society - 
Suppliers” section of this Report. 
 
 
Investments 
As described in detail in the chapter “UnipolSai and investments - The impact on the climate of the investment portfolio”, again in 
2022 UnipolSai measured the climate impact of the investment portfolio and its alignment with emission reduction trajectories 
defined at international level. 
 
 For detailed information on the climate impact of the investment portfolio, please refer to the "UnipolSai and Investments" section of 
this Report and in particular to the Unipol Gruppo “Unipol and the climate” report, providing climate-related information. 
 
 
Agencies 
The 2022-2024 Strategic Plan confirmed the “Sustainable Agencies” project launched in the prior three-year period with the 
collaboration of Legambiente, aimed at supporting UnipolSai agencies on a path of raising awareness about a reduction in their 
impacts on the environment. Starting from the experience of the initial qualification cycle, in 2022 the Agency eco-sustainability 
assessment criteria were reviewed and enhanced in order to increasingly leverage the capacities of the distribution network to 
provide support to customers in their sustainable choices, in relation to both insurance and ecosystem services. With this renewed 
approach, in 2023 the phase of involving Agencies in environmental qualification will resume.  
 
63 In the previous year, the analysis referred to emissions generated by the page views of the top 50 desktop and mobile pages in the October 2020 - September 2021 period. Total CO2 emissions 
amounted to 44.6 tonnes.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
123 
 
Protection and restoration of biodiversity  
The theme of protecting biodiversity is expressed, on the one hand, through interventions at some of the Group's diversified 
companies that are more dependent on natural resources and, on the other, through a collaboration with Legambiente for the 
implementation of restoration interventions in vulnerable areas of Italy. 
In the wake of the continuation of drought events for Tenute del Cerro64, the Group company operating in the agricultural sector 
specialised in the cultivation of vineyards in Tuscany and Umbria, a series of actions is being taken to improve the irrigation system, 
in order to equip vineyards with emergency irrigation systems and safeguard both production and quality levels. Systems have been 
implemented for the collection and recovery of rainwater to reduce the withdrawal of groundwater to a minimum. In 2022, the 
Argiano reservoir was expanded at Fattoria del Cerro in order to double its capacity, which is now roughly 84k cubic metres. The 
required authorisations are currently being obtained to construct a new lake, named San Giuseppe, which will have a reservoir 
capacity of 50k cubic metres. These two basins will make it possible to intervene when necessary on the majority of the Fattoria 
del Cerro vineyards. 
Furthermore, the vineyards, particularly at Fattoria del Cerro, have drip or micro-sprinkler irrigation systems to optimise and 
substantially reduce water use.  
Another action area is precision agriculture. The equipment or tractors purchased in 2022 are for the most part equipped with 
satellite control systems that can optimise farming operations and save and reduce the use of crop protection chemicals. The 
company will also set up weather stations that can monitor environmental conditions in order to limit anti-parasite use where and 
only to the extent to which it is necessary. 
 
 For detailed information on the integration of risks arising from biodiversity loss, please refer to the "Governance" section of this Report 
and in particular to the Unipol Gruppo “Unipol and the climate” report, providing climate-related information. 
 
 
 
 
64 Tenute del Cerro owns around 4,300 hectares of land in Tuscany and Umbria, of which 300 hectares of vineyards among the most sought-after for high quality wine production.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
124 
The Unipol Group has two macro-areas of collaboration with Legambiente: 
• 
support for the publication of the annual report of the Legambiente CittàClima observatory, which provides a highly 
detailed analysis of the impacts of extreme weather events in the Italian territory, based on a survey of information on 
the impacts of events on urban areas, infrastructure and historical assets in Italian cities, in addition to presenting 
national and international best practices;  
• 
support for the “Bellezza Italia” project, a campaign that aims to study the impacts of climate change on natural 
ecosystems and support compromised areas in becoming beautiful again, so they can be used safely and also become 
resilient to extreme events. 
Two important projects were launched in 2022 as part of this campaign. In Puglia, the “Campomarino dune caretakers” project was 
presented, which calls for the redevelopment and use of the Campomarino di Maruggio natural area in the province of Taranto. The 
project was selected based on the strategic role that it plays in the coastal dune system, which unfortunately is one of the most 
vulnerable and threatened ecosystems in Italy, for the mitigation of the risk of erosion and the reduction of the effects of climate 
change. The project made it possible to preserve and maintain existing vegetation as well as plant native plant species to restore 
the dune system. To reconcile environmental protection with sustainable tourism development, educational signs provide visitors 
with information about the vegetation present at the site, the importance of a dune system and the resulting need for everyone to 
help protect the dune area. After the mapping and surveying of the plants already present on site, construction began on the 
Pancratium maritimum experimental nursery with a view to multiplying native plants to then plant them in the dune area involved 
in the project and favour their uniform spread, guaranteeing the continuity of the plant species. The second project initiated in 2022 
regards the construction of the first Lakes observatory, Cusio Observatory, on Lake Orta, which represents an international-level 
recovery case study. The goal of the Observatory will be to coordinate ongoing monitoring to understand and mitigate the effects 
of climate change and plan the adaptation of a lake territory, identifying innovative and practical cutting-edge scientific 
environmental sustainability solutions. The results of the project will be made available to the local community and political 
decision-makers to launch actions aimed at reducing atmospheric pollution and protecting water quality and habitats. 
Lastly, in July 2022 the study carried out as part of the project “Paths of collective memory along Rio Posada”, a biodiversity 
hotspot in Sardinia, launched in 2021, was presented. This study presents a detailed analysis of the extreme events that have 
occurred over the last 50 years and the actions under way to foster adaptation to climate change in the area.  
 
In 2022, the Unipol Group began a collaboration with Ogyre, the first Italian “fishing for litter” platform, operating thanks to 
communities of local fishermen in Italy, Brazil and Indonesia, who while fishing also retrieve waste from the sea, thereby 
contributing towards protecting marine biodiversity. Unipol has undertaken to collect 11k kg of marine waste, or 1 kg for each Group 
employee. The collaboration with Ogyre hearkens back to the awareness-raising campaign carried out with Group employees to 
reduce the use of plastic in the company and properly recycle waste, developed in 2022 and described previously in the sub-section 
on waste management.  
 
Lastly, DDOR launched an urban green area development campaign, dedicating a share of the premiums associated with 
comprehensive coverage and property policies (the commercial name of which was changed to increase the initiative’s visibility 
with customers) to a fund dedicated to tree planting. The campaign took place from 1 May to 30 September 2022. To select the 
areas where trees would be planted, an online vote was organised from 1 June to 15 August, in which local communities were invited 
to designate their preferred cities. On the basis of the proposals received, ten municipalities were selected, with which DDOR 
entered into contact to gather information about the type of trees to be included in the project. To date, the planting of a total of 
nearly five hundred plants is planned, and the work has started in seven of the ten cities involved in the campaign. The success of 
this project led DDOR to include it in its three-year plan, adding additional insurance products to the fundraising campaign, which 
will be extended to twelve months.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
125 
 
Appendix - UnipolSai in numbers 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
SOCIAL DATA
EMPLOYEES BY CONTRACT TYPE 
2-7 
Total number of employees 
No. 
 12,315  
 11,881  
4% 
405-1 
Total number of employees by gender 
No. 
 12,315  
 11,881  
4% 
Men
No.
5,617
5,430
3%
 
Women 
No. 
6,698 
6,451 
4% 
405-1 
Total number of employees in Italy 
No. 
 10,940  
 10,484  
4% 
Men 
No. 
5,098 
4,887 
4% 
Women
No.
5,842
5,597
4%
405-1 
Total number of employees in Serbia 
No. 
1326 
1329 
0% 
Men 
No. 
492 
506 
-3% 
Women 
No. 
834 
823 
1% 
405-1
Total number of employees in Ireland
No.
49
n.a.
n.a.
 
Men 
No. 
27 
n.a. 
n.a. 
 
Women 
No. 
22 
n.a. 
n.a. 
405-1 
Number of employees by age brackets 
No. 
 12,315  
 11,881  
4% 
Over 60 years
No.
1,047
806
30%
 
51-60 years 
No. 
3,993 
3,874 
3% 
 
41-50 years 
No. 
3,943 
3,945 
0% 
 
31-40 years 
No. 
2,455 
2,457 
0% 
Up to 30 years
No.
877
799
10%
Percentage of graduate employees 
% 
46.2 
45.6 
1% 
Percentage of secondary school graduate employees 
% 
43 
n.a. 
n.a. 
2-7 
Employees by contract type: permanent 
No. 
 11,781  
 11,410  
3% 
Men
No.
5,407
5,246
3%
 
Women 
No. 
6,374 
6,164 
3% 
2-7 
Employees by contract type: fixed term 
No. 
 534  
 471  
13% 
 
Men 
No. 
210 
184 
14% 
Women
No.
324
287
13%
2-7 
Full-time employees 
No. 
 10,285  
 9,872  
4% 
 
Men 
No. 
5,354 
5,168 
4% 
 
Women 
No. 
4,931 
4,704 
5% 
2-7
Part-time employees
No.
2,030 
2,009 
1%
 
Men 
No. 
263 
262 
0% 
 
Women 
No. 
1,767 
1,747 
1% 
2-7 
Staff leasing 
No. 
 97  
 82  
18% 
Men
No.
37
25
48%
 
Women 
No. 
60 
57 
5% 
2-7 
Non-guaranteed hours 
No. 
782 
n.a. 
n.a. 
 
Men 
No. 
397 
n.a. 
n.a. 
Women
No.
385
n.a.
n.a.
2-30 
Collective bargaining agreements 
% 
100 
100 
0% 
For employees of companies 
in Italy 
TURNOVER
401-1 
Recruitments by gender  
No. 
 1,654  
 1,320  
25% 
 
Men 
No. 
842 
664 
27% 
 
Women 
No. 
812 
656 
24% 
401-1
Recruitments by age brackets
No.
1,654 
1,320 
25%
 
Over 60 years 
No. 
67 
47 
43% 
 
51-60 years 
No. 
217 
203 
7% 
 
41-50 years 
No. 
374 
262 
43% 
31-40 years
No.
483
350
38%
 
Up to 30 years 
No. 
513 
458 
12% 
401-1 
Terminations by gender 
No. 
 1,228  
 1,210  
1%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
126 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Men
No.
657
634
4%
 
Women 
No. 
571 
576 
-1% 
401-1 
Terminations by age brackets 
No. 
 1,228  
 1,210  
1% 
 
Over 60 years 
No. 
155 
272 
-43% 
51-60 years
No.
201
311
-35%
 
41-50 years 
No. 
284 
214 
33% 
 
31-40 years 
No. 
321 
211 
52% 
 
Up to 30 years 
No. 
267 
202 
32% 
401-1
Terminations by job-level category
No.
1,228 
n.a.
n.a.
 
Senior Executives 
No. 
16 
n.a. 
n.a. 
 
Officers and middle management 
No. 
66 
n.a. 
n.a. 
 
Administrative staff 
No. 
576 
n.a. 
n.a. 
Call Centre personnel
No.
18
n.a.
n.a.
 
Blue-collar workers/Other 
No. 
552 
n.a. 
n.a. 
401-1 
Recruitment rate by gender 
 
 
 
 
Men 
% 
15.0% 
12.2% 
-7.2 p.p. 
Women
%
12.1%
10.2%
1.9 p.p.
401-1 
Recruitment rate by age brackets 
 
 
 
 
Over 60 years 
% 
6.4% 
5.8% 
0.6 p.p. 
 
51-60 years 
% 
5.4% 
5.2% 
0.2 p.p. 
41-50 years
%
9.5%
6.6%
2.9 p.p.
 
31-40 years 
% 
19.7% 
14.2% 
5.5 p.p. 
 
Up to 30 years 
% 
58.5% 
57.3% 
1.2 p.p. 
401-1 
Termination rate by gender 
 
 
 
Men
%
11.7%
11.7%
0 p.p.
 
Women 
% 
8.5% 
8.9% 
-0.4 p.p. 
401-1 
Termination rate by age brackets 
 
 
 
 
Over 60 years 
% 
14.8% 
33.7% 
-18.9 p.p. 
51-60 years
%
5.0%
8.0%
-3 p.p.
 
41-50 years 
% 
7.2% 
5.4% 
1.8 p.p. 
 
31-40 years 
% 
13.1% 
8.6% 
4.5 p.p. 
 
Up to 30 years 
% 
30.4% 
25.3% 
5.1 p.p. 
401-1
Recruitments by geographic area
 
 
 
 
North West 
No. 
346 
233 
48% 
 
North East 
No. 
433 
259 
67% 
 
Centre 
No. 
260 
222 
17% 
 
South and Islands 
No. 
418 
349 
20% 
 
Serbia 
No. 
184 
n.a. 
n.a. 
 
Ireland 
No. 
13 
n.a. 
n.a. 
401-1 
Terminations by geographic area 
 
 
 
 
North West 
No. 
216 
226 
-4% 
 
North East 
No. 
185 
184 
1% 
 
Centre 
No. 
208 
193 
8% 
 
South and Islands 
No. 
401 
365 
10% 
 
Serbia 
No. 
202 
n.a. 
n.a. 
 
Ireland 
No. 
16 
n.a. 
n.a. 
Employee recruitment rate Italy 
% 
13% 
10% 
31% 
401-1 
Recruitment rate by geographic area 
 
 
 
 
North West 
% 
7.9% 
5.5% 
2.4 p.p. 
 
North East 
% 
9.9% 
6.3% 
3.6 p.p. 
 
Centre 
% 
18.0% 
15.9% 
2.1 p.p. 
 
South and Islands 
% 
58.1% 
50.1% 
8 p.p. 
 
Serbia 
% 
13.9% 
n.a. 
n.a. 
 
Ireland 
% 
26.5% 
n.a. 
n.a. 
Employee termination rate Italy 
% 
9.2% 
9.2% 
0 p.p. 
401-1 
Termination rate by geographic area

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
127 
 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
North West
%
4.9%
5.3%
-0.4 p.p.
 
North East 
% 
4.2% 
4.5% 
-0.3 p.p. 
 
Centre 
% 
14.4% 
13.9% 
0.5 p.p. 
 
South and Islands 
% 
55.8% 
52.4% 
3.4 p.p. 
Serbia
%
15.2%
n.a.
n.a.
 
Ireland 
% 
32.7% 
n.a. 
n.a. 
TRAINING 
404-1 
Hours of training provided by gender 
Hours 
194,099 
169,213 
15% 
Men
Hours
87,798
82,269
7%
 
Women 
Hours 
106,301 
86,943 
22% 
404-1 
Hours of training provided by job-level category 
Hours 
194,101 
 109,239  
78% 
 
Senior Executives 
Hours 
3,520 
2,229 
58% 
Officers and middle management
Hours
44,458
46,144
-4%
 
Administrative staff 
Hours 
118,776 
106,832 
11% 
 
Blue-collar workers/Other 
Hours 
951 
290 
228% 
 
Call Centre personnel 
Hours 
26,396 
13,718 
92% 
404-1
Average training hours provided by gender
Hours
14.5
15.6
-7%
 
Men 
Hours 
14.1 
13.8 
2% 
 
Women 
Hours 
14.38 
11.22 
46% 
404-1 
Average training hours provided by job-level category 
Hours 
15.3 
9.7 
58% 
Senior Executives
Hours
16
18.1
-12%
 
Officers and middle management 
Hours 
12.8 
14.7 
-13% 
 
Administrative staff 
Hours 
2.1 
1.1 
91% 
 
Blue-collar workers/Other 
Hours 
25.7 
12.5 
106% 
Call Centre personnel
Hours
14.5
15.6
-7%
404-1 
Hours of training by age brackets 
 
Over 60 years 
No. 
11,408 
n.a. 
n.a. 
 
51-60 years 
No. 
50,831 
n.a. 
n.a. 
41-50 years
No.
68,141
n.a.
n.a.
 
31-40 years 
No. 
46,030 
n.a. 
n.a. 
 
Up to 30 years 
No. 
17,689 
n.a. 
n.a. 
404-1 
Training method 
No. of classroom courses, webinars, videoconferencing
No.
677 
546 
24%
 
No. of distance training courses 
No. 
 635  
 450  
41% 
 
No. of attendees in classroom courses, webinars, 
videoconferencing 
No. 
 17,013  
 17,685  
-4% 
 
No. of attendees in distance training courses 
No. 
 59,924  
 75,088  
-20% 
 
Man-hours of classroom courses, webinars, 
videoconferencing 
No. 
 90,841  
 72,503  
25% 
Man-hours distance training courses
No.
103,258 
96,720 
7%
 
Headcount in classroom courses, webinars, 
videoconferencing 
No. 
 5,494  
 6,175  
-11% 
 
Headcount in distance training courses 
No. 
11..229 
 10,497  
7% 
404-1 
Contract training 
Hours of training provided by contract: Full time
Hours
157,934 
135,789 
16%
 
Hours of training provided by contract: Part time 
Hours 
 36,166  
 33,424  
8% 
 
Average training hours provided by contract: Full time 
Hours 
 15  
 14  
12% 
 
Average training hours provided by contract: Part time 
Hours 
 18  
 17  
7% 
Training on safety
Number of trained employees with Worker role 
No. 
8,780 
9,130 
-4% 
Number of trained employees with Officer role 
No. 
1,090 
1,081 
1% 
Number of trained employees with Executive role 
No. 
141 
138 
2% 
Other trained employees (by appointment type)
No.
355
n.a. 
n.a. 
Cyber Security network training 
Agent training 
No. 
89 
84 
6% 
Sub-agent training 
No. 
84 
79 
6% 
Number of cyber security course participants
No.
5,093
8,337
-39%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
128 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Man hours cyber security courses
No.
41,424
33,419
24%
ACCIDENTS 
403-9 
Accidents by gender 
No. 
125 
65 
92% 
 
Men 
No. 
50 
25 
100% 
Women
No.
75
40
88%
403-9 
Accidents by type 
No. 
125 
65 
92% 
 
Non-commuting 
No. 
48 
29 
66% 
 
Commuting 
No. 
77 
36 
114% 
Non-commuting accidents
No.
48
29
66%
 
Insurance 
No. 
 32  
 17  
88% 
 
 
Real Estate 
No. 
 -    
 1  
-100% 
 
 
Tourism 
No. 
 12  
 8  
50% 
 
Healthcare
No.
1 
1 
0%
 
Other 
No. 
 3  
 2  
50% 
 
 
Commuting accidents 
No. 
77 
36 
117% 
 
 
Insurance 
No. 
 59  
 28  
114% 
 
Real Estate
No.
-   
1 
-100%
 
Tourism 
No. 
 16  
 6  
167% 
 
 
Healthcare 
No. 
 1  
 -    
-    
 
 
Other 
No. 
 1  
 1  
0% 
 
403-9
Occupational accident frequency by sector
 
Total 
No. 
2.04 
1.26 
62% 
The 
2021 
data 
were 
recalculated 
following 
an 
update in the values 
Insurance
No.
1.51
0.82
85%
The 
2021 
data 
were 
recalculated 
following 
an 
update in the values 
 
Real Estate 
No. 
0.00 
10.68 
-100% 
 
Tourism 
No. 
8.30 
6.69 
24% 
 
Healthcare 
No. 
2.10 
2.15 
-2% 
 
Other 
No. 
10.67 
5.69 
88% 
403-9 
Occupational accident severity by sector 
Rates calculated on the basis 
of 1,000,000 theoretical hours 
worked 
 
Total 
No. 
0.156 
0.078 
100% 
The 
2021 
data 
were 
recalculated 
following 
an 
update in the values 
 
Insurance 
No. 
0.140 
0.067 
108% 
The 
2021 
data 
were 
recalculated 
following 
an 
update in the values 
 
Real Estate 
No. 
0.000 
0.427 
-100% 
 
Tourism 
No. 
0.445 
0.226 
97% 
 
Healthcare 
No. 
0.023 
0.058 
-60% 
 
Other 
No. 
0.234 
0.129 
81% 
403-9 
Number of hours worked by sector 
The number of hours worked is 
calculated on the basis of 
theoretical hours as per the 
National Collective Labour 
Agreement of the various 
sectors. 
 
Total 
No. 
 23,498,356  
 22,959,409  
2% 
The 2021 data were 
recalculated following an 
update in the values 
Insurance
No.
21,208,640 
20,853,097 
2%
The 2021 data were 
recalculated following an 
update in the values 
 
Real Estate 
No. 
 87,360  
 93,600  
-7% 
 
Tourism 
No. 
 1,445,600  
 1,196,000  
21% 
 
Healthcare 
No. 
 475,696  
 465,296  
2% 
 
Other 
No. 
 281,060  
 351,416  
-20% 
TRADE UNION LEAVE AND STRIKES
Number of trade union meetings
No.
62
97
-36%
 
Number of hours of trade union leave 
No. 
174,892 
169,970 
3% 
 
 
Number of hours of strikes (Italy) 
No. 
742 
4,689 
-84% 
 
COMPLAINTS

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
129 
 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
2-16
Breakdown of complaints by phase (Italy)
No.
17,347 
18,559 
-7%
 
Accepted 
No. 
7,138 
7,748 
-8% 
 
Rejected 
No. 
7,715 
7,725 
0% 
 
Settled 
No. 
1,743 
2,109 
-17% 
Under investigation
No.
751
977
-23%
2-16 
Breakdown of complaints by area (Italy) 
No. 
17,347  
18,559  
-7% 
 
Claims 
No. 
12,975 
13,779 
-6% 
 
Legal 
No. 
151 
193 
-22% 
Administrative
No.
553
616
-10%
 
Commercial 
No. 
1,350 
1,283 
5% 
 
Industrial 
No. 
1,980 
2,305 
-14% 
 
Information Systems 
No. 
310 
364 
-15% 
Other
No.
28
19
47%
2-16 
Percentage of complaints out of the total by phase 
(Italy) 
 
Accepted 
% 
41.1% 
41.7% 
-0.6 p.p. 
 
Rejected 
% 
44.5% 
41.6% 
2.9 p.p. 
 
Settled 
% 
10.0% 
11.4% 
-1.4 p.p. 
 
Under investigation 
% 
4.3% 
5.3% 
-1.0 p.p. 
2-16 
Percentage of complaints out of the total by area 
(Italy) 
 
Claims 
% 
74.8% 
74.2% 
0.6 p.p. 
 
Legal 
% 
0.9% 
1.0% 
-0.1 p.p. 
Administrative
%
3.2%
3.3%
-0.1 p.p.
 
Commercial 
% 
7.8% 
6.9% 
0.9 p.p. 
 
Industrial 
% 
11.4% 
12.4% 
-1.0 p.p. 
 
Information Systems 
% 
1.8% 
2.0% 
-0.2 p.p. 
Other
%
0.2%
0.1%
0.1 p.p.
417-3 
Cases of non-compliance concerning marketing 
communications 
No. 
- 
- 
- 
Cases of IDD non-compliance 
PENSION FUND 
201-3 
Percentage enrolled 
Senior Executives
%
100%
100%
0 p.p.
 
Employees  
% 
78% 
80% 
-2.0 p.p. 
201-3 
Total contributions paid 
€m 
 56,792,304  
 57,625,673  
-1% 
 
Contributions paid by the company 
€m 
 20,468,574  
 21,770,503  
-6% 
Senior Executives
€m
2,808,997 
2,659,695 
6%
 
Employees 
€m 
 17,659,577  
 19,110,808  
-8% 
 
Contributions paid by personnel 
€m 
 36,323,731  
 35,855,170  
1% 
 
Senior Executives 
€m 
 2,093,264  
 2,443,041  
-14% 
Employees
€m
34,230,466 
33,412,129 
2%
 
Impact of company contributions 
% 
36% 
38% 
-2.0 p.p. 
 
Senior Executives 
% 
57% 
52% 
5.0 p.p. 
 
Employees 
% 
34% 
36% 
-2.0 p.p. 
WELFARE FUND 
201-3 
Percentage enrolled 
 
Senior Executives 
% 
100% 
100% 
0 p.p. 
 
Employees  
% 
95% 
96% 
-1.0 p.p. 
201-3
Total contributions paid
€m
23,400,889 
22,220,770
8%
 
Contributions paid by the company 
€m 
 21,413,619  
19,705,014 
9% 
 
Senior Executives 
€m 
 2,067,989  
1,950,710 
6% 
 
Employees 
€m 
 19,343,630  
17,754,304 
9% 
Contributions paid by personnel
€m
2,587,270 
2,495,756
4%
 
Senior Executives 
€m 
 150,943  
142,366 
6% 
 
Employees 
€m 
 2,436,327  
2,353,390 
4% 
 
Impact of company contributions 
% 
89% 
89% 
0 p.p. 
Senior Executives
%
93%
93%
0 p.p.

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
130 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Employees
%
89%
88%
1.0 p.p.
GOVERNANCE DATA
ANTI-FRAUD 
Total reports  
No. 
10,707  
11,926  
-10% 
 
Settlement cases reported 
No. 
9,294 
7,883 
18% 
 
Underwriting cases reported 
No. 
1,413 
4,043 
-65% 
 
Total complaints 
No.
528 
569 
-7%
No. settlement complaints filed 
No. 
411 
425 
-3% 
 
No. underwriting complaints filed 
No. 
117 
144 
-19% 
 
Number of open files on reported cases 
No. 
2,371  
2,102  
13% 
 
ANTI-CORRUPTION
205-2 
Governance body members that received training 
about anti-corruption 
ql 
The members of the Board of Directors approve the update of the Organisation, 
Management and Control Model pursuant to Italian Legislative Decree 231/2001, which 
also contains requirements regarding the prevention of the risk of committing the 
crimes of corruption and abuse of position. 
205-2
Percentage of employees specifically trained on anti-
corruption policies and procedures (Italy) 
%
87%
61%
26 p.p.
Training on OMM renewal
 
Senior Executives 
% 
83% 
53% 
30 p.p. 
 
 
Officers and middle management 
% 
91% 
69% 
22 p.p. 
 
 
Administrative staff 
% 
89% 
65% 
24p.p. 
 
Call Centre personnel
%
96%
25%
71 p.p.
 
 
Blue-collar workers/Other 
% 
24% 
61% 
-37 p.p. 
 
ANTI-MONEY LAUNDERING 
 
205-2 
Percentage of employees specifically trained on anti-
money laundering policies and procedures (Italy) 
% 
15% 
93% 
-78 p.p. 
In October 2022, the new Anti-
Money Laundering course was 
released, 
to 
replace 
the 
previous 
one, 
which 
had 
coverage of more than 90% 
PRIVACY 
 
418-1 
Total number of complaints for violation of privacy 
No. 
-    
3  
-100% 
 
Complaints for violation of privacy from external parties
No.
1 
-   
-
 
 
Complaints for violation of privacy from Regulatory 
Bodies 
No. 
 1  
 -    
- 
 
418-1 
Total number of customer data losses or thefts 
No. 
 281  
267  
5% 
 
 
 
PAY GAPS BY GENDER
405-2 
Italy - Pay gap - Fixed 
Difference by gender and job-level category 
relating to median values of gross annual fixed 
remuneration of employees 
 
W/M - Senior Executives 
% 
0.99 
1.06 
-0.07 p.p. 
 
 
W/M - Officers and middle management 
% 
0.95 
0.95 
0 p.p. 
 
 
W/M - Administrative staff 
% 
0.93 
0.94 
-0.01 p.p. 
 
 
W/M - Call Centre personnel  
% 
1.03 
1.00 
0.03 p.p. 
 
 
W/M - Blue-collar workers/Other 
% 
0.94 
0.94 
0 p.p. 
 
405-2 
Serbia - Pay gaps - Fixed 
Difference by gender and job-level category 
relating to median values of gross annual fixed 
remuneration of employees 
 
W/M - Senior Executives 
% 
1.20 
1.16 
0.04 p.p. 
 
 
W/M - Officers and middle management 
% 
0.86 
1.03 
-0.17 p.p. 
 
 
W/M - Administrative staff 
% 
0.87 
0.87 
0 p.p. 
 
W/M - Call Centre personnel 
%
0.63
0.67
-0.04 p.p.
 
 
W/M - Blue-collar workers/Other 
% 
0.85 
0.90 
-0.05 p.p. 
 
405-2 
Ireland - Pay gap - Fixed 
  
Difference by gender and job-level category 
relating to median values of gross annual fixed 
remuneration of employees 
 
W/M - Senior Executives 
% 
n/a 
n/a 
n/a 
 
 
W/M - Officers and middle management 
% 
n/a 
n/a 
n/a 
 
 
W/M - Administrative staff 
% 
 0.62  
 0.80  
-0.18 p.p. 
Breakdown by job-level category 
is not applicable
 
W/M - Call Centre personnel  
% 
n/a 
n/a 
n/a 
 
 
W/M - Blue-collar workers/Other 
% 
n/a 
n/a 
n/a 
 
405-2
Italy - Pay gap - Fixed + Variable
Difference by gender and job-level category 
relating to median values of gross annual fixed 
+ variable remuneration of employees

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
131 
 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
W/M - Senior Executives
%
0.95
1.02
-0.07 p.p.
 
 
W/M - Officers and middle management 
% 
0.94 
0.94 
0 p.p. 
 
 
W/M - Administrative staff 
% 
0.93 
0.93 
0 p.p. 
 
 
W/M - Call Centre personnel  
% 
1.03 
1.01 
0.02 p.p. 
 
W/M - Blue-collar workers/Other
%
0.94
0.94
0 p.p.
 
405-2 
Serbia - Pay gap - Fixed + Variable 
Difference by gender and job-level category 
relating to median values of gross annual fixed 
+ variable remuneration of employees 
W/M - Senior Executives
%
1.30
1.21
0.09 p.p.
 
W/M - Officers and middle management 
% 
0.86 
1.04 
-0.18 p.p. 
 
 
W/M - Administrative staff 
% 
0.87 
0.87 
0 p.p. 
 
 
W/M - Call Centre personnel 
% 
0.63 
0.67 
-0.04 p.p. 
 
W/M - Blue-collar workers/Other
%
0.85
0.90
-0.05 p.p.
405-2 
Ireland - Pay gap - Fixed + Variable 
Difference by gender and job-level category 
relating to median values of gross annual fixed 
+ variable remuneration of employees 
 
W/M - Senior Executives 
% 
n/a 
n/a 
n/a 
 
 
W/M - Officers and middle management 
% 
n/a 
n/a 
n/a 
 
 
W/M - Administrative staff 
% 
0.62 
0.78 
-0.16 p.p. 
Breakdown by job-level category 
is not applicable
 
W/M - Call Centre personnel 
% 
n/a 
n/a 
n/a 
 
 
W/M - Blue-collar workers/Other 
% 
n/a 
n/a 
n/a 
 
REMUNERATION RATIO
 
2-21
Annual remuneration of Top Management
€
1,075,000
n.a.
n.a.
2-21 
Average employee remuneration 
€ 
50,854 
n.a. 
n.a. 
 
2-21 
Median remuneration of employees 
€ 
43,909 
n.a. 
n.a. 
 
2-21 
Ratio of annual remuneration of Top Management to 
average employee remuneration 
No. 
21.1 
n.a. 
n.a. 
 
2-21
Ratio of annual remuneration of Top Management to 
median employee remuneration 
No.
24.5
n.a.
n.a.
 
 
 
 
 
 
 
ECONOMIC DATA
DIRECT ECONOMIC VALUE GENERATED AND DISTRIBUTED 
201-1 
Direct economic value generated 
€m 
14,590  
14,903  
-3% 
 
Net premiums earned
€m
11,549 
11,879 
-3%
 
Diversified core revenues 
€m 
933  
 -    
n.a. 
 
 
Financial income 
€m 
2,248  
 2,572  
-13% 
 
 
Commission income 
€m 
 49  
 45  
9% 
 
Gains on sale of assets
€m
-189 
407 
-146%
 
Economic value distributed 
€m 
12,459  
12,343  
1% 
 
 
Payment to policyholders 
€m 
7,998  
 8,066  
-1% 
 
 
Payment to other stakeholders 
€m 
 4,461  
 4,277  
4% 
 
Economic value retained
€m
2,131 
2,560 
-19%
 
Economic value disbursed - Policy influence 
€m 
- 
- 
- 
 
PREMIUMS BY CHANNEL 
 
2-6 
Percentage breakdown of premiums by channel 
 
Agency Network
%
59%
60%
-1.0 p.p.
 
Management/Broker 
% 
22% 
17% 
5.0 p.p. 
 
 
Bancassurance Network 
% 
17% 
21% 
-4.0 p.p. 
 
 
Other 
% 
1% 
1% 
0 p.p. 
 
VALUE DISBURSED TO SUPPLIERS BY TYPE
 
2-6 
Value disbursed to suppliers by type  
€m 
1,316 
1,029 
28% 
 
 
Printing and stationery 
€m 
4 
4 
10% 
 
 
Marketing, advertising and sponsorships 
€m 
57 
57 
-1% 
 
Miscellaneous services
€m
370
307
20%
 
Transport services 
€m 
2 
2 
24% 
 
 
Information technology 
€m 
279 
226 
23% 
 
 
Equipment, fixtures and fittings and signs 
€m 
20 
15 
36% 
 
Consultancy and services
€m
124
118
5%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
132 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Utilities and operation
€m
11
11
3%
 
Real estate asset management 
€m 
299 
191 
56% 
 
 
Other diversified categories 
€m 
150 
98 
53% 
 
VALUE OF CONTRIBUTIONS TO THE COMMUNITY BY TYPE
 
201-1
Value of contributions to the community by type 
€m
10.27 
10.26
0%
 
Charitable donations 
€m 
 1.57  
1.02 
54% 
 
 
Sponsorships 
€m 
 8.70  
9.24 
-6% 
 
 
Contribution to the Unipolis Foundation 
€m 
0.85 
0.85 
0% 
 
ENVIRONMENTAL DATA
302-1 
Energy consumed  
 
302-1 
Total Gas 
Gj 
135,782 
115,120 
18% 
 
 
 Insurance 
Gj 
 30,864  
 46,463  
-34% 
 
Hotel
Gj
81,035 
43,022 
88%
 
Agricultural 
Gj
 721  
 696  
4% 
 
 
Tourism 
Gj
 1  
 1  
0% 
 
 
Healthcare 
Gj
 20,923  
 22,781  
-8% 
 
Beyond
Gj
2,237 
2,157 
4%
302-1 
  Total Diesel  
Gj 
9,308 
6,400 
45% 
 
 
 Insurance 
Gj 
 626  
 288  
118% 
 
 
Hotel 
Gj 
 8,424  
 5,763  
46% 
 
Agricultural
Gj
216 
324 
-33%
 
Tourism 
Gj
 -    
 -    
0% 
 
 
Healthcare 
Gj
 41  
 25  
64% 
 
Beyond 
Gj 
 -    
 -    
0% 
 
302-1
 Total Automotive diesel
Gj
4,183
4,027
4%
 
 Insurance 
Gj 
 -    
 -    
0% 
 
 
Hotel 
Gj 
-    
 -    
0% 
 
 
Agricultural 
Gj
 4,183  
 4,027  
4% 
 
Tourism
Gj
-   
-   
0%
 
Healthcare 
Gj
 -    
 -    
0% 
 
Beyond 
Gj 
 -    
 -    
0% 
 
302-1 
 Total Electricity 
Gj 
301,855 
257,739 
17% 
 
of which renewable
Gj
293,241
241,251
22%
of which non-renewable 
Gj 
8,614 
16,488 
-48% 
 
302-1 
  Total Electricity 
Gj 
301,855 
257,739 
17% 
 
 
 Insurance 
Gj 
 155,673  
143,434 
9% 
 
Hotel
Gj
105,218 
75,465
39%
 
Agricultural 
Gj
 3,467  
 2,815  
23% 
 
 
Tourism 
Gj
 12,064  
 13,137  
-8% 
 
 
Healthcare 
Gj
 21,332  
 20,548  
4% 
 
Beyond
Gj
4,102 
2,340 
75%
302-1 
   Total LPG  
Gj 
1,268 
1,753 
-28% 
 
 
 Insurance 
Gj 
 -    
 -    
0% 
 
 
Hotel 
Gj 
 -    
 -    
0% 
 
Agricultural
Gj
1,268 
1,753 
-28%
 
Tourism 
Gj
 -    
 -    
0% 
 
 
Healthcare 
Gj
 -    
 -    
0% 
 
Beyond 
Gj 
- 
- 
0% 
 
302-1
 Total District heating/cooling
Gj
21,651,851
18,724,210
16%
 
 Insurance 
Gj 
 15,758,221  
 13,834,420  
14% 
 
 
Hotel 
Gj 
 5,893,630  
 4,889,790  
21% 
 
 
Agricultural 
Gj
 -    
 -    
0% 
 
Tourism
Gj
-   
-   
0%
 
Healthcare 
Gj
 -    
 -    
0% 
 
Beyond 
Gj 
 -    
 -    
0%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
133 
 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Total number of employees by sector 
No.
Breakdown by work location in 
properties for business use 
 
 Insurance 
No. 
 11,062  
 10,863  
2% 
 
 
Hotel 
No. 
 695  
 575  
21% 
 
 
Agricultural 
No. 
 94  
 93  
1% 
 
 
Tourism 
No. 
 28  
 29  
-3% 
 
 
Healthcare 
No. 
 180  
 161  
12% 
 
 
Beyond 
No. 
 256  
 160  
60% 
 
302-3 
Energy intensity - Total 
GJ/add 
1,794.9 
1,608.4 
12% 
 
 
 Insurance 
GJ/add 
1,441.5 
1,291 
12% 
 
 
Hotel 
GJ/add 
8,760.2 
8,720 
0% 
 
 
Agricultural 
GJ/add 
104.8 
103 
1% 
 
 
Tourism 
GJ/add 
430.9 
453 
-5% 
 
 
Healthcare 
GJ/add 
235.0 
269 
-13% 
 
Beyond 
GJ/add 
24.8 
28 
-12% 
 
WATER 
 
303-3 
Water withdrawal  
m³ 
1,534,887 
1,158,650 
32% 
 
 
 Insurance 
m³ 
 188,757  
170,376 
11% 
 
 
Hotel 
m³ 
 938,099  
569,202 
65% 
 
 
Agricultural 
m³ 
 296,793  
 285,005  
4% 
 
 
Tourism 
m³ 
 47,739  
 57,715  
-17% 
 
 
Healthcare 
m³ 
 57,254  
 74,573  
-23% 
 
 
Beyond 
m³ 
 6,246  
 1,779  
251% 
 
EMISSIONS 
 
305-
1/305-2 
Direct GHG emissions and indirect GHG emissions from 
energy consumption 
 
Scope 1 - Tonnes of Emissions  
T CO₂ eq 
10,548 
9,150 
15% 
 
Scope 1 - Direct GHG emissions - Fleets
T CO₂ eq
1,535
1,586
-3%
 
Scope 1 - Direct GHG emissions - Property 
T CO₂ eq 
9,013 
7,564 
19% 
 
 
Scope 1 - Direct GHG emissions - Property by sector 
T CO₂ eq 
9,013 
7,564 
19% 
 
 
Scope 1 - Insurance 
T CO₂ eq 
1,857 
2,715 
-32% 
 
Scope 1 - Hotel
T CO₂ eq
5,350
2,922
83%
 
Scope 1 - Agricultural 
T CO₂ eq
 453  
 480  
-6% 
 
 
Scope 1 - Tourism 
T CO₂ eq
 -  
 -  
- 
 
 
Scope 1 - Healthcare 
T CO₂ eq
 1,222  
 1,322  
-8% 
 
Scope 1 – Beyond insurance
T CO₂ eq
130 
125 
4%
305-2 
Scope 2 - Indirect GHG emissions from energy 
purchased (Location Based)   
T CO₂ eq 
28,530 
26,271 
9% 
 
 
Scope 2 - Insurance 
T CO₂ eq 
16,674 
16,368 
2% 
 
 
Scope 2 - Hotel 
T CO₂ eq 
8,884 
6,890 
29% 
 
Scope 2 - Agricultural
T CO₂ eq
252 
218 
15%
 
Scope 2 - Tourism 
T CO₂ eq 
 875  
 1,019  
-14% 
 
 
Scope 2 - Healthcare 
T CO₂ eq 
 1,548  
 1,594  
-3% 
 
Scope 2 – Beyond insurance 
T CO₂ eq 
 298  
 182  
64% 
 
305-2
Scope 2 - Indirect emissions from energy purchased 
(Market Based) 
T CO₂ eq
5,688
7,345
-23%
 
Scope 2 - Insurance 
T CO₂ eq 
3,416 
5,922 
-42% 
 
 
Scope 2 - Hotel 
T CO₂ eq 
1,699 
1,052 
62% 
 
 
Scope 2 - Agricultural 
T CO₂ eq 
 -    
 -    
0% 
 
 
Scope 2 - Tourism 
T CO₂ eq 
 21  
 28  
-23% 
 
 
Scope 2 - Healthcare 
T CO₂ eq 
 270  
 208  
30% 
 
Scope 2 – Beyond insurance 
T CO₂ eq 
 280  
 135  
108% 
 
 
Emission intensity - Scope 1 + 2 (Location Based) 
T CO₂ eq/add 
3.2 
3.0 
6% 
 
 
 Insurance 
T CO₂ eq/add 
1.7 
1.8 
-5% 
 
 
Hotel 
T CO₂ eq/add 
20.5 
17.1 
20% 
 
 
Agricultural 
T CO₂ eq/add 
7.5 
7.5 
0% 
 
 
Tourism 
T CO₂ eq/add 
31.3 
35.1 
-11% 
 
 
Healthcare 
T CO₂ eq/add 
15.4 
18.1 
-15%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
134 
GRI 
indicator 
Description 
unit of 
measurement 
2022 
2021 
Change 
%/p.p. 
Notes 
Beyond 
T CO₂ eq/add 
1.7
1.9
-13%
305-3 
Scope 3  
T CO₂ eq 
7,776,779 
7,672,938 
1% 
 
 
Employee mobility (rail-road-air travel-hotel stays 
T CO₂ eq
 2,309 
 n.a.  
n.a. 
In Italy 
 
Customer mobility 
T CO₂ eq
 6,828,742  
 6,767,615  
1% 
In Italy 
Corporate investments
T CO₂ eq
945,728 
904,724 
5%
WASTE 
 
306-3 
Waste by type  
Tonnes 
1,160 
1,425 
-19% 
 
 
Non-hazardous waste 
Tonnes 
1,062 
1,226 
-13% 
 
Hazardous waste
Tonnes
98
199
-51%
306-3 
Waste by disposal method 
Tonnes 
1,160 
1,425 
-19% 
 
 
Waste destined for disposal 
Tonnes 
469 
365 
29% 
 
 
Waste not destined for disposal 
Tonnes 
691 
1,060 
-35%

UnipolSai Assicurazioni | 2022 Sustainability Report  
 
 
 
135 
 
 
Income and Taxes: Country by Country Report*
Country 
Number 
of 
employees 
(no.) 
Revenues 
from sales to 
third 
parties 
(€k) 
Profit/loss 
before taxes 
(€k) 
Corporate 
income taxes 
on profit/loss 
(€k) 
Corporate 
income 
taxes 
paid on a cash 
basis (€k) 
ITALY 
 10,549  
 15,147,394  
 840,233  
 209,641  
 63,421  
LUXEMBOURG 
 -    
 -    
-23  
 -    
 -    
IRELAND 
 52  
 289,623  
-54,633  
 117  
 160  
THE 
NETHERLANDS 
 -    
 -    
-215  
 -    
 -    
SERBIA 
 1,345  
 110,287  
 5,678  
 121  
 2,092  
 
The main activities for each country in which the Group operates are broken down as follows: 
Italy: Sales, marketing or distribution; Administration, management or support services; Regulated financial services; Insurance; Holding of shares 
or other equity instruments. 
Luxembourg: Administration, management or support services. 
Ireland: Insurance. 
The Netherlands: Holding of shares or other equity instruments. 
Serbia: Insurance. 
For further details on the Group entities resident in the various tax jurisdictions, please refer to the section “TABLES APPENDED TO THE NOTES 
TO THE FINANCIAL STATEMENTS”. 
 
* The data shown relate to the 2021 tax period; this is because in order to meet the GRI standard, the Unipol Group also uses the data collected for Country by Country Reporting introduced, in line 
with the OECD's work on the Base Erosion and Profit Shifting project (BEPS), by Italian tax legislation (Article 1, paragraph 145 of Law 208/2015) which must be sent to local tax authorities within 12 
months of the end of the relevant tax period.

UnipolSai Assicurazioni S.p.A.
Registered Oﬃ  ce
Via Stalingrado, 45
40128 Bologna (Italy)
unipolsaiassicurazioni@pec.unipol.it
tel. +39 051 5077111
fax +39 051 7096584
Share capital
 € 2,031,456,338.00 fully paid-up
Bologna Register of Companies
Tax No. 00818570012
VAT No. 03740811207
R.E.A. No. 511469
A company subject
to management and coordination
by Unipol Gruppo S.p.A.,
entered in Section I of the Insurance
and Reinsurance Companies List
at No. 1.00006
and a member of the
Unipol Insurance Group,
entered in the Register of
the parent companies – No. 046
unipolsai.com
unipolsai.it

unipolsai.com
unipolsai.it
UnipolSai Assicurazioni S.p.A.
Registered Oﬃ  ce
Via Stalingrado, 45
40128 Bologna (Italy)