Beyond logistics
Beside you
LX Pantos Sustainability Report  2023

2
LX Pantos Sustainability Report 2023
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
ABOUT THIS REPORT
Overview
With the aim to communicate with stakeholders about our ESG strat-
egies, sustainable progress, and future directions in a transparent 
manner, we have decided to publish our first sustainability report. 
Going forward, we will disclose and share our efforts, developments, 
and achievements on this journey towards ESG management 
through the publication of sustainability reports.  
Reporting Period and Boundaries
This report covers our sustainability activities and performance from 
January 1, 2022 through December 31, 2022. Key operations in the first 
half of 2023 are also included to give readers a better understanding.
The scope of this report includes the economic, social, and environ-
mental performance of the Headquarters of LX Pantos, with the 
performance of its subsidiaries excluded. And we added footnotes or 
gave explanations for some of collected data to specify their scope. 
Reporting Principles and Framework
This report aligns with the Global Reporting Initiative (GRI) Standards 
2021. When it comes to financial performance, it follows the Korean 
version of International Financial Reporting Standards (K-IFRS). And 
in order to reflect key issues related to the nature of the industry, 
we comply with the framework of the Sustainability Accounting  
Standards Board (SASB).
Data Assurance
The data in this report have been verified by BSI, an independent  
verifier, in order to ensure the reliability and accuracy of this report. 
The results are available on page 63.
Inquiries
Please contact us for any inquiries for further information regarding 
the report.
Team in charge : ESG Team, LX Pantos
Address : 58 Saemunan-ro, Jongno-gu, Seoul, Republic of Korea
Homepage : https://www.lxpantos.com
Date of issuance : March 2023
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INTERACTIVE PDF READER’S GUIDE
This 2023 Sustainability Report is published in the form of interactive PDF with the added functions of directing to 
relevant pages and associated web pages.
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3
LX Pantos Sustainability Report 2023
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
CONTENTS
Overview
Value Deliverer
ESG Commitment
ESG Factbook
Appendix
CEO Message
Stakeholder Interviews
Company Overview
Value Deliverer 
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG Strategy
2022 ESG Highlights
Stakeholder Communication
Materiality Assessment
ENVIRONMENT
SOCIAL
GOVERNANCE
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
5
6
7
14
15
16
17
18
19
20
21
23
26
28
29
32
38
55
61
63
65
67
68
69
BEYOND LOGISTICS, 
BESIDE YOU
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OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
4
LX Pantos Sustainability Report 2023
Overview
01
5
6
7
CEO Message
Stakeholder Interviews 
Company Overview
BEYOND LOGISTICS, 
BESIDE YOU
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5
LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
CEO Message
Against this backdrop, we made 2022 an inaugural and meaningful year of laying the cornerstone for a  
sustainable future and ESG management in the logistics industry through multifaceted efforts, including 
the formulation of ESG management strategies. This first sustainability report is a great demonstration 
of our journey towards sustainability. Going forward, LX Pantos will put ESG management into action in  
following directions, thereby unlocking a sustainable future and delivering value beyond logistics services.
We will make global logistics greener.
To this end, we will embed environmental management into every corner of our business to combat climate 
change and minimize our negative impact on the environment. In detail, we will set up an environmental 
management system along with the establishment and management of relevant goals. On top of that, 
we will actively join global environmental initiatives so that we can have a greater positive impact on the  
environment.
We will lay the foundation for all our stakeholders, including partner companies  
and local communities, to grow together.
Our focus will be on the creation of an environment where all supply chains and partner companies linked 
to us will join the efforts towards ESG management. To this end, we will conduct ESG evaluations, and at the 
same time, introduce a program for shared growth, thereby providing a practical ground for all stakeholders 
to work together on ESG activities. In addition, social contribution activities will be carried out to create a 
culture where we can go hand in hand with local communities to attain growth and happiness.
We will deliver responsible management built on our transparent  
and well-organized management system.
With the aim of meeting the demand for ESG management from stakeholders including customers, a  
systematic process for non-financial and ESG risk management will be established. And we will make the 
ESG permeate all levels of business management while forging a system to monitor and manage the progress. 
Through these efforts, we will disclose our sustainable progress in a transparent manner.
Dear esteemed stakeholders, LX Pantos will unwaveringly stand at the forefront of ESG management, and  
I look forward to your support and interest on our journey towards full-fledged ESG management.
Thank you very much.
CEO  Choi  Won-hyok
Dear stakeholders, 
2022 was a year of constant change in our lives and trends in logistics. The logistics industry was in the grip of 
the prolonged COVID-19 pandemic, suffering from the sluggish global economy. There has been a growing  
demand for companies not only to achieve economic growth but also sustainability, and to take their social 
and environmental responsibility. In addition, the international community has tightened ESG-related  
regulations and evaluations. We are also faced with a growing demand for ESG management within our 
supply chain.
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6
LX Pantos Sustainability Report 2023
Stakeholder Interviews
LX Pantos pays attention to its stakeholders to reflect their opinions and feedback in its business operations. For the publication of our first sustainability report, we reached out to a wide range of 
stakeholders to understand their thoughts in regard to the ESG issues we have to foc us on as well as the directions in which we will be heading for sustainable progress. 
“For the take-off towards green aviation logistics”
Aviation logistics requires more advanced technologies 
and incurs much higher costs for decarbonization 
compared to other industries, which makes it more 
difficult for the air cargo industry to mitigate carbon 
emissions. Despite this challenge, global demand for 
air transportation is being on the rise, which has led to 
more stringent regulations worldwide on the operation 
of aircraft powered by fossil fuels to reduce their envi-
ronmental impact. In response, LX Pantos established 
a partnership with Air France-KLM for the first time in 
Korea to facilitate the use of sustainable aviation fuel 
(SAF). I expect LX Pantos to continue its journey towards 
the sustainable air freight industry down the road. 
Kim So-young, Korean Branch Manager of Air France-KLM Cargo
“The Sustainability of LX Pantos is closely linked 
to that of LG Energy Solution”
LG Energy Solution has taken advantage of the service provided by LX Pantos, named 
Pantos View System that enables us to find the best routes for shipping, deliver goods 
in containers, track every shipment, and respond to risks including the one posed by 
climate. This service ensures just-in-time delivery at the locations designated. Like-
wise, LX Pantos’ various activities to accomplish sustainable management contribute 
to enhancing our sustainability. In this sense, I want LX Pantos to be committed to  
delivering ESG management that leads to co-prosperity with customers.
Kim Myeong-ryong, Team Leader of LG Energy Solution 
“Hoping that LX Pantos will grow into a leading player that drives  
ESG management in the logistics industry”
No industry is immune to ESG management. The logistics industry is not an exception. Logistics may be the 
industry that is required the most to play a leading role in delivering ESG management. Considering the  
impact that logistics companies have on the environment, labor issues, and their role in global supply 
chains, logistics firms are an integral part of ESG management, affecting shippers within supply chains. 
In Korea, listed companies are the main players in terms of ESG management, aiming to responding to 
investors or related evaluations. And most of them approach from the perspective of social contribution 
or eco-friendliness. LX Pantos has been demonstrating its iron will towards ESG management, which is 
evidenced by its diverse ESG-related activities in the logistics industry despite its position as an unlisted 
company. In addition, it has pursued sustainable management so that it can fulfill its social responsibility, 
and create not only financial but also environmental value. If LX Pantos continues its efforts to put ESG  
management into action, taking business sustainability into account in line with the LX Group being at the 
forefront of ESG management, it will evolve into a leading company that drives ESG management in the  
logistics industry. Expectations are high for what LX Pantos will achieve through its ESG operations.
Shin In-sik, Managing Editor of Korea Logistics News
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
“We will take one step closer to  
eco-friendly logistics”
Weighing up a company’s sustainable growth requires 
us to look into the environmental and social value 
as well as the soundness of its governance structure 
in addition to its financial performance. Regarding 
ESG management as a factor deciding the survival, 
we have made multifaceted efforts towards full-
fledged ESG management. As part of the effort to 
boost the implementation of ESG management, we 
created a dedicated ESG team to work with business  
divisions in the form of TFT in 2022 while using 
external consulting services to build up our ESG 
system and selecting key tasks to be done. With a fo-
cus on ESG management as a new growth engine, 
we will manage ESG-related risks in a proactive 
manner and reinvent our management system as a  
sustainable one.
Maeng Yun-ju, Manager of Business Support Office, LX Pantos 
BEYOND LOGISTICS, 
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7
LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
Company Overview
Introduction
Founded in 1977 as ‘Bumhan Huengsan Corporation’, we went through ‘Pan Korea Express’, and finally  
became ‘LX Pantos’ in 2021, a logistics company that provides a full suite of logistics services. Up to this time, 
we have never relented in challenging ourselves in pursuit of customer value. With seamless 360 networks 
across the world, we provide comprehensive logistics services for 13,000 domestic and overseas clients 
across a wide variety of industries, including electronics, construction, distribution, and many more, thereby 
solidifying our stature as a global logistics company. 
Going forward, we will establish ourselves as a leading smart logistics firm through intensive investments 
in logistics IT. To satisfy customers and earn their trust, we will be persistent in making innovation-driven  
progress with distinguished full-service logistics. 
Key Business Areas
(As of 31 December, 2022)
(As of December 31, 2022)
Company Name
LX Pantos Co., Ltd.
Choi Won-hyok
58 Saemunan-ro, Jongno-gu, 
Seoul, Republic of Korea
February 1977
2,012
Logistics
No. of employees
(HQ)
Main Business Area
CEO
Date of  
Establishment
HQ Location
2.7
KRW 
KRW 
KRW 
trillion
trillion
billion
10.7
Revenue
Total Assets
Operating Income
374.5
₩
Sea Freight
W&D 
(Warehouse & Distribution)
Air Freight
e-Commerce
Rail Freight
Electronics Logistics
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LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
Business Areas
Freight Forwarding
Sea Freight
Based on its massive freight volume that amounts to approximately 
1.53 million TEU per year, LX Pantos opens its bidding system called 
Global Bidding to global leading shipping firms to secure competitive 
freight rates every year. On the strengths of our robust partnerships 
with shipping companies around the globe, we provide safe, swift, 
and customized shipment services, taking advantage of our strategic 
prime service contracts and special services that meet the specific 
requirements of each shipping firm. 
LX Pantos is a leader in global air logistics, handling an annual cargo 
volume of around 1,400 cargo planes. We flexibly respond to the 
rapidly changing aviation market through strategic alliances with 
major airlines worldwide and the operation of dedicated aircraft. 
We provide optimal services with reasonable freight rates and stable 
allocation of freight space throughout the year to meet the needs of 
our customers.
LX Pantos has accumulated know-HOW in inland rail transportation 
services encompassing Russia, CIS, Europe, and Central Asia for a 
number of years. With local subsidiaries and branches located at 
strategic logistics hubs, we have put spurs to the optimization of 
services, offering an unparalleled level of services at a competitive 
prices.
Air Freight
Rail Freight
*as of 2022 
Domestic rail freight volume 
Air freight volume
In-house SOC 
Global air cargo capability
Global network (A total of 360 global networks) 
Global network 
Rail freight specialists
Air freight specialists
Achieved No. 1 spot in the shipment of exports by air 
3
10
countries
CIS networks across 
300
About 
in-house experts  
500
About 
in-house experts  
70,000
Yearly 
TEU
122,000
Yearly 
tons
20,000 TEU owned
Served 1,700
customers for  
air shipping
14 years in a row (2008~2021)
360
About 
global networks  
across 
40countries
*as of 2022
Global sea freight volume 
Global sea cargo capability
Global network
Sea freight specialists
900
About 
in-house experts
1,530,000
Yearly 
TEU
Served 13,000
customers for  
maritime shipping
360
About 
global networks  
across 
40countries
Operated our own SOC containers
17,000
Yearly 
TEU 
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LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
Warehouse & Distribution(Contract Logistics)
Project Logistics
LX Pantos provides comprehensive W&D services, living up to the demands of about 13,000 clients in various 
industries. We present thorough operation management built on the verified process, unparalleled logistics 
services combining Know-HOW and Know-WHERE, and optimal logistics solutions putting customer value 
first.
On the strength of our vast overseas network and heavy cargo transport and consulting capabilities, we have 
an unrivaled competitive edge in project logistics. In particular, our unique solution, ‘Dynamic Simulation’, 
enables us to build a supply chain strategy and execution plan (design, production, logistics, assembly, and 
construction) for various types of projects in the construction industry.
Success Cases
North America Oil Sands Project 
U.S. Wind Power Generation Plant 
Project 
Subsea Cable Transportation  
Solution Project 
200 F.tons*
700miles
International express service
International express service specialists
23,000
Yearly 
TEU
120
About 
in-house experts  
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*F.tons: Freight tons
Yerevan CCPP** 
Project
km
20,000
186tons
Global international express  
service coverage
Size of distribution centers worldwide 
3,620,000m
2
220
Door-to-door express 
service available at 
around 
countries
**CCPP: Combined Cycle Power Plants
9

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LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
Express e-Commerce Logistics
SCM & Logistics Consulting
*PLCM : Pantos Logistics Consulting Methodology
Major Consulting Projects
① LG Energy Solution (battery) : Consulting for optimization of production and sales logistics hubs  
in North America / Europe
② LX Hausys : Consulting for the selection of domestic integrated base for interior business expansion and  
the warehouse CAPA calculation
③ LS Automotive (automotive parts) : Investment feasibility review for logistics automation facility introduction  
and consulting for the automation center design
④ Hisense USA (home appliances) : Consulting for mid- to long-term base optimization for sales logistics  
in North America
⑤ Kumho Tire : Consulting for the domestic replacement equipment (RE) base strategy and the logistics operation 
efficiency
⑥ Shinsegae Casa (living furniture) : Consulting for the domestic logistics operation strategy  
(furniture installation, base optimization, operation improvement, etc.)
⑦ HAVE&BE (cosmetics) : Consulting for the construction of new logistics center  
(focusing on the delivery operation design for 8 distribution channels)
⑧ Samyang Foods (CPG) : Consulting for the nationwide logistics network strategy and the delivery cost optimization
LX Pantos provides the safest and fastest transportation service that delivers various EC products to the 
place where our customers want them to be. We offer a complete suite of logistics services at home and 
abroad related to e-Commerce, encompassing storage, pickup, domestic transportation, customs clearance, 
overseas transportation, fulfillment, and return of cargo. Besides, our EC integrated platform makes it easy 
for customers to easily check reservations, schedules, and cargo information in real-time.
With an aim to build and operate optimized logistics systems in all areas of SCM, we provide tailored logistics 
and transportation operation models for our clients. To this end, we analyze logistics functions, work pro-
cesses, logistics systems, and costs. On top of that, we capitalize on our long experience and Know-HOW in 
the logistics sector as well as our unique logistics consulting methodology, PLCM*, to ultimately resolve the 
pain points of our customer’s business.
No. of domestic and foreign EC customers
No. of consulting projects performed  
worldwide
Global fulfillments
Global network 
240EC customers
100Cases
71
32
overseas & 
domestic FCs
EC export 
volume
4,000,000
Yearly 
cases
360
About 
About 
global  
networks  
across 40countries
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11
LX Pantos Sustainability Report 2023
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
Our History
1977
1992
1997
1999
02
10
12
12
07
Established Bumhan Huengsan Corporation 
(air cargo agency)
Registered as a multimodal transportation business 
Changed the company name to PanKorea Express
Established a bonded shed, and commenced bonded  
transportation business 
Commenced customs clearance business
2000
2001
2002
2003
2005
2006
2007
2008
2009
2010
09
04
12
10
10
11
03
03
07
11
02
07
11
02
08
09
04
06
09
10
Established Ansan bonded shed for sales purpose and  
the Pyeongtaek HUB Warehouse
Established Gimpo bonded shed for sales purpose
Obtained ISO 9001:2000 certification 
Awarded the 11th Korea Logistics Grand Prize
Selected as the business of the year by the Economic Review
Completed the construction of Incheon Airport Logistics Center
Selected as an exemplary foreign-invested business in Shanghai
Awarded the Korea Logistics Society Grand Prize
Changed the company name to Pantos Logistics
Obtained the total logistics company certification from  
the Ministry of Construction and Transportation
Developed the first domestic paperless air  
shipment electronic system
Awarded the Excellent Innovation Company Grand Prize  
by The Korea Economic Daily
Obtained the bonded shed license in Russia
Awarded the Conspicuous Trading Business Prize  
by the Korea Trade Research Organization
Listed in the Guinness World Record for transporting  
the world’s largest heaviest cargo by air
Won the world’s first Outstanding e-Freight  
(air freight electronic documentation) Company from IATA 
Established a subsidiary company Helistar Air
Won the grand prize at Korea Logistics Awards
Completed the construction of Busan Newport Logistics Center
Obtained ISO 28000 certification
2011
2012
2013
04
08
11
12
01
04
06
11
01
02
03
Started international rail freight business
Acquired ISO 14001 certification
Received the IATA Korea Excellent Partner Award
Certified as a total logistics company of  
the Ministry of Oceans and Fisheries
Established the Incheon Airport Logistics Center 2
Became the first logistics firm in the industry  
to open an Integrated Logistics Control Center
Selected by the Ministry of Land, Transport  
and Maritime Affairs as a global logistics company  
to promote nationally
Certified as a ‘Green Logistics Company’ by the  
Ministry of Land, Transport and Maritime Affairs
Became the TAPA-certified Incheon  
Airport Logistics Center (A-grade) 
Opened global integrated logistics system  
‘Pantos GSI’ for the first time in the logistics  
industry in Korea
Pantos HQ acquired AEO certification  
(freight forwarder)
2021
2022
05
07
06
07
11
Awarded a first-class rating by the Ministry of  
Maritime Affairs and Fisheries in the excellent  
shipper category
Changed the company name to ‘LX Pantos’
Incheon Airport distribution center obtained  
GDP (Goods Distribution Practices) certification  
for pharmaceuticals in Incheon Airport  
distribution center
Awarded Bronze Medal from EcoVadis, a global  
ESG & sustainable governance rating platform
Acquired CEIV-Fresh certification  
(Center of Excellence for Independent  
Validators in Perishable Logistics) 
2019
2020
01
07
10
04
05
06
Opened W.Icheon warehouse
Acquired AEO Certification as a bonded  
area operator
Obtained Certified Green-Logistics Company  
status from Ministry of Land and Transport
Obtained a certificate of a qualified business for  
Korean Good Supply Practice (KGSP)
Obtained integrated information protection  
ISMS-P (Information Security & Personal  
Information Security Management System)  
certification for the first in the logistics industry
Acquired ISO 13485 certification
Won the grand prize at 23rd Korean Logistics  
Awards of Korea Logistics Society in the large  
company sector
Obtained CEIV Pharma certification (IATA) for the  
first time as the domestic logistics company
2015
2016
2017
2018
10
04
08
11
12
03
08
02
04
01
10
Opened Pyeongtaek Logistics Center
Received a letter of commendation for  
communication relating to international  
mail flight operation
Obtained OHSAS 18001 certification
Took over HiLogistics
Selected as Global Procurement  
Leader by KOTRA
Appointed Choi Won-hyok as CEO
Started air charter operation  
between Korea and China
Merged Pantos Logistics and HiLogistics
Acquired AEO certification  
in Hong Kong and Thailand
Changed the company name to Pantos Logistics
Established ‘Hanultari Co., Ltd.’, a work place  
for persons with disabilities
Established the Sihwa MTV Center
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1970 - 1999
2000 - 2010
2021 -
2011 - 2020

12
LX Pantos Sustainability Report 2023
Global Network
LX Pantos responds to our customer requests in a swift and flexible manner based on about 360 networks seamlessly spread around the world.
EUROPE
FRANCE
• PARIS
• HERBLAY
GERMANY
• FRANKFURT
• HAMBURG
HUNGARY
• BUDAPEST
ITALY
• MILANO
NETHERLANDS
• SCHIPHOL
• ROTTERDAM
• MAASVLAKTE
• BREDA
POLAND
• WARSAW
• MLAWA
• KOBIERZYCE
SLOVAKIA
• BRATISLAVA
SLOVENIA
• KOPER
SPAIN
• VALENCIA
• GUADALAJARA
• MADRID
SWEDEN
• JONKOPING
TURKEY
• ISTANBUL
UK
• SLOUGH
• RYTON CONVENTRY
AFRICA & MIDDLE EAST
SAUDI ARABIA
• JEDDAH
• RIYADH
• DAMMAM
SOUTH AFRICA
• JOHANNESBURG
• DURBAN
U.A.E
• DUBAI
EGYPT
• CAIRO
• SUEZ
• PORT SAID
• HARQIA 
GOVERNORATE
OMAN
• SOHAR
NIGERIA
• LAGOS
CHINA
• BEIJING
• DALIAN
• QINGDAO
• QINHUANGDAO
• SHENYANG
• TIANJIN
• XINJIANG
• YANTAI
• ZHENGZHOU
• CHONGQING
• KUNSHAN
• LIANYUNGANG
• NANJING
• NINGBO
• SHANGHAI
• SUZHOU
• TAIZHOU
• WUXI
• CHENGDU
• CHANGZHOU
• FOSHAN
• GUANGZHOU
• HONGKONG
• HUIZHOU
• SHENSHEN
• XIAMEN
• KUNMING
• WUHAN
• HARBIN
• XI’AN
CIS
RUSSIA
• MOSCOW
• ELEKTROSTAL
• MOJAISK
• NAHODKA-VOSTOCHNY
• RUZA
• SHEREMETEVO
• ST. PETERSBURG
• TUCHIKOV
• VLADIVOSTOK
KAZAHSTAN 
• ALMATY
• DOSTYK
• HORGOS
KYRGYZSTAN
• BISHKEK
UZBEKISTAN
• TASHKENT
• ASAKA
• ANGEREN
AMERICA
USA
• NEW JERSEY 
• FONTANA
• TEXAS
• GEORGIA
• OREGON
• ILLINOIS
ARGENTINA
• BUENOS AIRES
BRAZIL
• MANAUS
• SAO JOSE DOS
• CAMPOS
• SAO PAULO
• TAUBATE
CANADA
• TORONTO
• VANCOUVER
CHILE
• SANTIAGO 
• IQUIQUE
COLOMBIA
• BOGOTA
• BUENAVENTURA
MEXICO
• MEXICO CITY
• MEXICALI
• MONTERREY 
• REYNOSA
PANAMA
• PANAMA CITY
• COLON
ASIA
AUSTRALIA
• SYDNEY
CAMBODIA
• PHNOM PENH
• KRATIE
INDIA
• NEW DELHI 
• GREATER NOIDA
• MUMBAI
• PUNE
INDONESIA
• JAKARTA
• BALIKPAPAN
• BANDARAN
• BANJARMASIN
• CIKARANG
• GRESIK
• CIBITUNG
• PONTIANAK
• SURABAYA
JAPAN
• TOKYO
• OSAKA
• NARITA
MALAYSIA
• JOHOR BAHRU
• KOTA KINABALU
• KUCHING
• PENANG
• PORT KLANG
• SEPANG
• SHAH ALAM 
SELANGOR
MYANMAR
• YANGON
PHILIPPINES
• MANILA
SINGAPORE
• SINGAPORE
THAILAND
• BANGKOK
• BANGNA
• BANGPAKONG
• LAEM CHABANG
• RAYONG
VIETNAM
• HANOI
• BAC NINH
• BINH DUONG
• DANANG
• HAIPHONG
• HOCHIMIN
S.KOREA (Seoul)
Headquarters
OVERVIEW
CEO Message
Stakeholder Interviews
Company Overview
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
APPENDIX
ESG COMMITMENT
ESG FACTBOOK
VALUE DELIVERER
OVERVIEW
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Value  
Deliverer
02
14
15
16
17
18
19
20
21
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
13
LX Pantos Sustainability Report 2023
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

14
LX Pantos Sustainability Report 2023
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Business Portfolio
Our Goal –ESG Value Creating Business
As a global total logistics business representing Korea, LX Pantos continues innovating itself to create customer value through logistics. We have established a global one-stop comprehensive logistics service system covering 
all areas of logistics on the foundation of Korea’s top global network that closely connects the world. Currently, ESG value creation in business is essential for the sustainable growth of a company, and the logistics industry 
where we belong is also seeing the growing significance of ESG. Indeed, it is a critical factor deciding the survival in the logistics supply chain that is getting more sophisticated. For sustainable growth, ESG management is not 
an option but a necessity. Aiming at achieving sustainable growth, we have been at the forefront of expanding and developing rail freight, an eco-friendly mode of transportation. We also propose eco-friendly shipping and 
packaging materials to our customers while continuously making efforts to minimize carbon emissions generated in the course of delivery. On top of that, we contribute to the development of the industry through expanding 
overseas business and maintaining stable logistics services throughout the life cycle from the procurement of eco-friendly materials, such as electric vehicle batteries and solar power, to the delivery and collection of finished 
goods. Our direction towards automation / digitalization in the logistics operation will create an optimal working environment and maximize efficiency. Built on these efforts, we will consolidate our business structure to be 
able to sustainably grow based on ESG management. 
Value Deliverer
Consolidating our presence as a 
global logistics company by  
continuously promoting overseas 
and future businesses
Expanding European and North 
American markets, capitalizing on 
our competitiveness in Asia
Developing promising green  
businesses and newly growing 
industries
Increasing automated areas in  
forwarding and W&D sectors
Expanding global 
logistics business
Securing future 
growth engines
Reinforcing our 
competitive edge in 
logistics innovation
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
• Strengthening the platform-based service competitiveness 
(forwarding, e-Commerce, visibility)
• Optimizing resources by improving operational productivity
• Securing work environment safety based on  warehouse 
automation
• Transforming the business structure into  
eco-friendly one by facilitating rail freight and streem turn* 
• Expanding promising eco-friendly  
businesses (electric vehicle batteries, etc.)  
in Europe and North America
*street turn : Eco-friendly linked transportation to minimize the 
transportation of unloaded vehicles
14

15
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
We connect the world as a leading  
ocean freight forwarder
LX Pantos provides affordable and reliable marine logistics services 
through our unparalleled negotiation skills against shipping firms 
based on massive freight volume. A wealth of experience of serving 
around 13,000 customers as their forwarder enables us to be 
equipped with a wide range of service offerings and ocean freight 
professionals. Based on these strengths, we provide strategic prime 
service contracts and special solutions that meet the specific ocean 
freight requirements of each shipping firm. We promise that we 
come up with the best solutions for the safest and quickest ocean 
freight transportation. 
Context
The effectuation of carbon tax by the EU in 2023 has brought about 
new policies and regulations on the carbon emissions trading 
scheme (ETS) in the transportation industry. In particular, the ship-
ping industry has been subject to the ETS since 2020, which has led 
to increases in the prices of emission trading and fuel costs. This  
represents greater financial risks for the shipping and logistics indus-
tries. The circumstances have brought eco-friendly logistics system 
into the public eye as it has become one of elements deciding the 
competitiveness of companies.
Our Strength
With seamless 360 networks across approximately 40 countries, LX 
Pantos boasts the largest freight volume in Korea, and forges robust 
partnerships with leading shipping firms. Moreover, the operation of 
the marine control tower allows us to forecast weather conditions, 
and check up-to-date status of ports, and the possibility of strikes, 
which leads to on-time deliveries and quality services. When risks 
occur, we communicate with our subsidiaries across the world to 
be informed of what is going on, and propose countermeasures in 
a swift manner. It is how we satisfy our customers and help them  
maximize their value with the best services. On top of that, with our 
own systems, ‘Pantos Now’ and ‘Pantos View,’ we provide customers 
with multiple additional services including the access to real-time 
rates & quotes as well as the best routes. 
Create Value
LX Pantos, as a logistics company, understands every need of our 
customers, including shippers, and shipping companies / airlines. 
We figure out possible issues that can occur during the transportation 
in advance, coordinate them, and offer solutions to create value from 
the perspective of ESG within the value chain. In addition, we put our 
efforts into sharpening our logistics capabilities to serve industries 
contributing to social value creation. By doing so, we will serve as an 
enabler of sustainable growth with active assistance and solutions 
so as to accelerate the shift towards eco-friendliness.  
Suggested and operated 
intermodal transportation
Shortened lead time in shipping 
and reduced logistics costs
Responded to shipment-
related risks through 
comprehensive consulting 
and provided solutions
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
15
LX Pantos Sustainability Report 2023
Assisted eco-friendly 
businesses in their 
development
Managed shipment risks 
through our marine IT 
system (Pantos Now / View)
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Sea Freight
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

16
We Connect Time and Space,  
Possibility and Opportunity
On the strength of 40 years of experience in air transportation 
and capabilities of handling over 1,400 cargo planes, our 
global air cargo service ensures that customers’ cargo arrives 
at its destination safely and securely. In order to respond to 
environmental regulations as well as to accomplish green 
logistics, every effort is being made including the support for 
Sustainable Aviation Fuel (SAF) procurement so that we can 
contribute to achieving net-zero in the logistics industry. 
Context
Air transportation benefits consumers and the entire economy, 
swiftly connecting cities across the globe. The outbreak of COVID-19 
rapidly drove up the demand for air shipment of personal protective 
supplies and vaccines. And the sharp rise in e-Commerce is one of 
the reasons behind the soaring demand for shipping by air. Moreover, 
we are seeing a growing need for air transportation for fresh foods 
and small but luxurious items since air cargo delivery make sures 
safe and quick delivery.
Our Strength
LX Pantos has obtained CEIV*-Fresh and CEIV-Pharma fromIATA, 
a clear demonstration that it is capable of transporting goods 
to be handled with care for the first time in the domestic indus-
try. Moreover, we have worked with the Korea International 
Cooperation Agency over the past 10 years as the dedicated 
logistics partner, delivering relief goods in urgent need when 
international disasters occurred. By doing so, we have elevated  
humanitarian value. In addition, we have operated the largest  
TAPA FSR**-certified Incheon Airport Logitics Center, and earned the 
top spot in export volume in Korea, which has laid the foundation for 
us to secure the stability of our services and play as a pivotal role in  
domestic air freight transport. 
Create Value
As part of the effort to make our air shipment more eco-friendly, we 
have joined ‘SAF Program,’ we have signed an MOU with Air France on 
the promotion of the use of green fuels in the course of air transportation. 
And we continue to take part in this program to contribute to attaining 
carbon neutrality in aviation logistics. Capitalizing on our in-depth 
know-How in global logistics services and aviation IT system, we will 
specialize in air shipment of bio, chemical, and semi-conduct products 
so that we can deliver goods required for customers and the world 
as quickly and safely as possible, thereby serving as an enabler in  
state-of-the-art industries. 
16
LX Pantos Sustainability Report 2023
Became the first to sign an MOU on the facilitation of 
the use of SAF as a domestic forwarder 
Served as a partner of the government for external support
Delivered 100 tons of medical supplies and relief goods to  
Ukraine via air charter
Optimized the shipment of fresh foods and  
pharmaceuticals for the sake of public fitness  
and wellness
Delivered 200 tons of personal protective supplies and COVID diagnosis 
kits to 9 countries including Indonesia, Iraq, and the Philippines  
(February - July 2020)
*Sustainable Aviation Fuel (SAF): It refers to aviation fuels made from bio resources  
that can replace petroleum-based fuels
   *CEIV: Center of Excellence for Independent Validators. A certification for the 
quality of air transport and handling of perishable items.
**FSR: Freight Security Requirements. A standard to guarantee the safety of freight      
security. 
Air Freight 
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

17
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
We Connect Asia and Europe through Railroads
LX Pantos boasts expertise and know-How accumulated through 
20 years of experience in rail freight services across the vast 
regions including Europe, Russia, CIS, and Central Asia. With a 
variety of rail routes, such as Trans–Siberian Railway (TSR),  
Trans-Chinese Railway (TCR), Trans-Manchurian Railway (TMR), 
and Trans–Mongolian Railway (TMGR), as well as our own 
subsidiaries and branch offices in key transportation hubs, we 
deliver differentiated services, and our dedicated operational 
team takes the services up a notch. 
Context
There is a growing demand for rail transportation since rail is the 
most efficient mode of transport for freight in mitigating greenhouse 
gas (GHG) emissions. As the expanded share of rail transportation 
can lead to the reduction in GHG emissions and energy consumption, 
rail shipment has come to the fore as an eco-friendly means of trans-
portation. And the development of long-distance railway routes in 
emerging countries drives up the expectations and attracts invest-
ments in rail freight transport.
Our Strength
LX Pantos puts in place a dedicated operational team that consists of 
railroad experts while being equipped with comprehensive consulting 
capabilities, based on which it develops and comes up with new 
routes optimized for cost reduction and carbon mitigation, and pres-
ents alternative routes to minimize disruptions in transportation due 
to external risks, such as war. By doing so, we meet all of our custom-
ers’ shipping needs to the maximum with tailor-made solutions for 
rail freight transport. Despite the rapid growth in the electric vehicle 
(EV) industry worldwide, it has been challenging to transport EV bat-
teries, one of core parts for EVs, since they are considered dangerous 
goods to carry. Against this backdrop, taking advantage of TSR, we 
have developed a new logistics network that has enabled us to 
dramatically reduce lead time. Built on this network, we have created 
a supply chain for green industries and delivered social value.
Create Value
LX Pantos strives to curtail its carbon emissions and improve 
efficiency through modal shift* which means a shift of travel modes 
in shipping from trucks or ships to freight trains. In the years to come, 
we will develop a variety of freight rail routes to be more efficient 
and environmentally friendly while forging supply chains for 
future-oriented industries, including the EV one, and coming up with 
solutions for transportation, thereby promoting the transition into 
an eco-friendly society. 
Actively promoted modal 
shift for carbon mitigation
6 tons of air pollutants and 5,129 
tons of GHG emissions expected to 
reduce due to the shift from truck 
shipping to rail shipping** 
Maximized the 
efficiency of rail 
shipping through 
intermodal 
transport
Elevated customer 
value through new 
route development 
and consulting 
Promoted win-win growth 
through the support of 
multimodal transportation  
in Europe for SMEs
Exclusive bottoms for SMEs  
and fare discount provided  
in collaboration with KITA 
   *Modal shift: It means a change from one form of transportation to a more efficient 
one 
**Section for modal shift: Both northbound and southbound lanes of Gyeongbu 
Line (a double track line connecting Seoul to Busan, 441.7 kilometers)
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LX Pantos Sustainability Report 2023
Rail Freight
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

18
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
We provide differentiated logistics solutions 
LX Pantos offers a full suite of services for W&D 
(Warehouse & Distribution) required for a variety of industries. 
On top of that, the combination of our seamless operational 
management by our employees and our Know-How / Know-
WHERE enables us to present the best logistics solutions 
putting customer value first. 
Context
Since the COVID-19 pandemic, logistics, one of promising businesses, 
has been on the constant rise mainly due to a growing demand for 
transportation. However, the negative impact on the environment 
that warehouses have, safety issues, and labor-intensive nature can 
pose ESG-related risks to companies. And many logistics firms are 
facing a growing demand for diverse solutions for improved loading 
rate and storage efficiency.  
Our Strength
Our W&D service covers all industries and service areas based on 
the Know-HOW and professional experts we have. In particular, we  
specialize in healthcare, equipped with KGSP and ISO 13485essen-
tial for pharmaceutical and medical device logistics and quality 
processes that meet international requirements. Our cold-chain 
warehouses and package solutions can respond to strict laws and 
regulations on pharmaceuticals that require cold-chain shipping, 
such as biological products. Our aim is to focus on eco-friendly in-
dustrial logistics through preemptive entry into the fields of the pro-
curement of raw materials for batteries, delivery of finished vehicles, 
and recycling in consideration of the battery life cycle. To this end, we 
obtained global security certifications and the EU Seveso III, a direc-
tive on controlling major-accident hazards involving dangerous sub-
stances so that we appropriately handle hazardous goods in Europe, 
a leading region in the green logistics field.  
On top of that, we strive to prevent occupational accidents in the 
logistics process in advance by providing safety training for our em-
ployees as well as all employees of our partner companies.
Create Value
LX Pantos presents customized IT solutions that provide real-time 
inventory control and tracking services via the Warehouse Manage-
ment System (WMS) and the Transportation Management System 
(TMS) based on our integrated global warehouse network. We have 
expanded the application of automatic storage and picking equip-
ment and robots to the highly complex B2C logistics industry so that 
we can minimize the overall manual logistics process while improv-
ing the existing labor-intensive business environment. We expect to 
eliminate risk factors in the work environment and, at the same time, 
raise work efficiency.   
In addition, we swiftly respond to social changes by establishing 
green logistics workplaces with the introduction of electric vehicles.
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Obtained certification for 
healthcare suppliers logistics 
Acquired KGSP and ISO 13485, 
essential certificates for medical 
supplies and devices
Complied with Directive on 
the control of major-accident 
hazards involving dangerous 
substances (SEVESO III) and 
obtained global security / 
certification
Established Cold-Chain 
Shipment Network in Korea
• Set up a center and shipping 
network for biological products
• Developed real-time temperature 
monitoring system 
(RTMS)
Provided safety training for 
our employees and suppliers
Utilized the safety experience center 
and simulation to train them on 
safety
18
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
W&D
(Warehouse & Distribution)
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

19
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
We connect customers to the world of e-Commerce
LX Pantos transports various e-Commerce products to customer’s 
destination in the fastest and safest way. Our dedicated team and 
professionals provide comprehensive logistics services related to 
e-Commerce in and outside Korea, encompassing cargo storage, 
pickup, domestic transportation, customs clearance, overseas 
transportation, fulfillment, and returns. We have an integrated 
e-Commerce platform that allows customers to easily check 
reservations, schedules, and cargo information in real time.
Context
Due to the rapid growth of the e-Commerce market coupled with 
digital transformation and fierce competition, there is a growing 
social demand for sustainable distribution and operation. Against 
this backdrop, a multifaceted response against ESG risks is required. 
The ESG risks include fuel consumption in distribution services, 
power consumption in data centers, and infrastructure operation at 
warehouses. In addition, as the e-Commerce industry involves cus-
tomers and multiple supply chains it is required to respond to issues, 
such as logistics and delivery innovations through the adoption of 
eco-friendly systems in e-Commerce business, win-win cooperation 
with communities and suppliers, fair trade within commerce plat-
forms, work environment, and labor human rights issues. 
Our Strength
Our comprehensive logistics service ranges from basic warehouse 
operations, such as product warehousing and inventory manage-
ment, to domestic and overseas fulfillment services specialized for 
e-Commerce by industry. Even under the circumstance of a highly 
volatile volume caused by sudden unexpected issues or during peak 
seasons, we still provide competitive services by enabling flexible 
warehouse operation based on our know-How. Our integrated 
system linking online shopping malls, a one-stop logistics service, 
and our international express service allows next-day delivery in 
Asia. In addition, we operate overseas fulfillment service, providing 
a variety of services so that customers can select the desired product 
depending on their characteristics of cargo, business, and customer 
needs.
Create Value
We will further broaden the scope of our e-Commerce services on 
the basis of our forwarding international express delivery, W&D 
(Warehouse & Distribution) operation, and overseas network capa-
bilities. In the e-Commerce sector, we aim to promote growth with 
the expansion of service scope and customer base in the existing 
specialized industries. We will continue to do our best to establish 
green logistics. For instance, we will promote win-win by strength-
ening partnerships with small businesses, finding alternative ways 
to reduce environmental pollution in the transport process, and pro-
posing them to our customers and partners.
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
19
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Improved work environment through 
automated logistics 
Increased the use of eco-friendly subsidiary 
materials by making proposals to customers
Eco-friendly packaging materials account for 80%  
out of the total materials
Maximized customer satisfaction through 
differentiated services
e-Commerce
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

20
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
We offer our customers new logistics services  
via innovative digital solutions
We provide our customers with new logistics services through 
innovative digital solutions. With Pantos Now, our new digital 
forwarding service, and Pantos View, an optimized logistics 
solution provider with visibility services, we let our customers 
utilize top-level digital capabilities in the logistics industry for 
efficient and management of their global supply chains.
Context
The prolonged COVID-19 and the protracted Ukraine war brought 
about logistics disruptions, including supply chain instability and 
freight rate hikes. In the face of these issues, the demand for digital 
platforms optimized for logistics is rising to raise the efficiency of lo-
gistics.
Our Strength
We are the first in Korea that provides digital logistics services 
encompassing sea, air, and rail freight services on a single platform. 
It provides digital solutions that can preemptively respond to diverse 
risks arising from the logistics process, which can maximize customer 
satisfaction. To this end, we are constantly upgrading the quality of 
these digital services. ‘Pantos Now,’ a digital forwarding service,  
allows customers to easily check international freight quotes or 
schedules and make reservations. After sending the cargo, they 
can see the location of the cargo and expected arrival information 
through Pantos View, a logistics visibility service. In addition, various 
risks, such as typhoons, strikes, and port closures, can be identified 
in advance. In case of an arrival delay, the information is informed in 
advance, and actions are taken immediately by securing alternative 
routes. Our differentiated services help minimize the damage to 
customers.
Create Value
Due to the nature of the logistics industry, which requires a long 
lead time while passing through various countries, global risks may 
directly damage the business. If the issues persist, daily necessities 
may not be stably supplied, which in turn can lead to inconvenience 
in people’s lives and become detrimental to the national economy. 
In order to prevent such challenges in advance, we have secured 
digital capabilities in relation to logistics through improving and 
expanding automation so that we can maintain our services stable 
even under changing external environments and risks. Through 
these efforts, we strive to secure both logistics stability and customer 
satisfaction.
Preemptively responded to logistics risks 
Shortened lead time in shipping and reduced logistics costs
Advanced quality management through 
differentiated digital solutions
Pantos View 
Survey targeting 130 key companies 
using Pantos View 
Customer satisfaction score: 77.2
(Customer satisfaction score of rival 
company: 68.7)
Pantos Now
Survey targeting 180 key 
companies using Pantos Now 
Customer satisfaction score: 6.8 
(out of 10)
Enhanced customer convenience by 
providing integrated data
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LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Digital Solution
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

21
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
We provide optimal installation solutions  
with our quality services
We professionally handle home appliances of LG Electronics 
based on 24 installation distribution centers nationwide. We 
have established a thorough inventory management system 
for distribution and delivery of electronic items, providing an 
extensive installation logistics service, including new installation 
or relocation of home appliances. 
Context
In recent years, the growing trend of seeking for convenience has 
driven up the consumption of living and home appliances that can 
replace house chores, which in turn, has expanded the installation 
logistics market. Installation logistics is closely related to consumers’ 
lives. Therefore, giving a positive customer experience with prompt 
service is critical. As it is heavily dependent on human resources, 
maintaining a certain level of quality has become a key to raising the 
competitive edge of the service.
Our Strength
We provide high-quality logistics for electronics with the delivery of 
products and service parts based on our long accumulated logistics 
know-How, and the installation of electronic products by professional 
and qualified engineers who have installation certificates. Based on 
our experience in various installation environments, we offer optimal 
solutions to improve product efficiency, such as home appliance  
relocation consulting. We also collect and dispose of waste, including  
the products that are no longer used by customers and garbage  
generated during the product installation process, striving to maxi-
mize customer satisfaction. In addition, we provide loan promotions 
for installation engineers and material purchase connecting services 
given the fact this business is built on human resources, thereby  
promoting the shared growth with partner companies.
Create Value
As our delivery and installation service closely contact with custom-
ers, we particularly try to ensure the services are provided in a friendly 
and accurate manner. With an aim to minimize customer inconve-
nience, we have introduced innovative services as pilot projects. 
For instance, we are trying out a pre-scheduling service that delivers 
and installs at a customer’s desired time, and a premium installation 
service that dispatches a master craftsman or female installation 
engineer. On top of that, we are reviewing the expansion of the scope 
of installation business to include not only electronics buy also 
other items such as furniture, capitalizing on our know-How we have  
accumulated on service encounters. 
OVERVIEW
VALUE DELIVERER
Value Deliverer
Sea Freight
Air Freight
Rail Freight
W&D(Warehouse & Distribution)
e-Commerce
Digital Solutions
Electronics Logistics
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Operated delivery and 
installation services in an 
eco-friendly way
100% use of electric forklifts  
within logistics centers
Operated a win-win 
program for installation 
engineers
Connection to fund capital 
companies for installation 
engineers
Maintained excellent 
service quality through 
human resource 
management 
Maintained service quality 
through human resource 
management
21
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Electronics Logistics
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

22
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
23
26 
28 
29
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
22
LX Pantos Sustainability Report 2023
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ESG  
Commitment
03
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

23
LX Pantos Sustainability Report 2023
ESG Strategy
ESG Management Strategy 
LX Pantos has set up its ESG vision, ‘Value Deliverer for People and the Planet,’ along with four strategic directions to put ESG management into action. We seek for green logistics, shared growth with partner companies and 
local communities, respect for stakeholders, pursuit of happiness, and responsible management for transparent governance.
ESG Vision
Value Deliverer for People and the Planet
Slogan
Connecting the World based on the ‘Value of Together’
Environmental
Governance
Social
Our Approach
to ESG
Strategic
ESG Goals
Accomplishing green 
logistics by combating 
climate change
Planet Together
Sustainable logistics
Community Together
Shared value with
supply chain and communities
People Together
Stakeholder value and
pursue of happiness
Responsible  
Business Together
Responsible businessmanagement
Delivering  
environmental  
management and 
embedding it into 
business
Encouraging partner 
companies to deliver 
ESG management and 
nurturing a culture for 
cooperation
Creating social value 
through social  
contribution activities
Promoting a culture 
of respect for human 
rights
Spreading a culture of 
putting emphasis on 
stakeholders’ happi-
ness
Managing  
non-financial r 
isks in a systematic 
manner
Establishing and 
executing a system  
to promote ESG  
management
1
2
3
5
6
7
8
4
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
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24
LX Pantos Sustainability Report 2023
ESG Governance
Dedicated ESG Organization – ESG Team
LX Pantos put the ESG Team in place to enhance its capabilities to deliver ESG management to a degree 
that meets the global standards. Being comprised of ESG experts, the team assumed a multitude of roles; 
forecasting and managing domestic and overseas ESG-related risks by business, establishing the preemptive 
measures to possible projected risks, and carrying out various tasks based on ESG strategies to prevent 
these risks from having a negative impact on our business operations. 
The CHO takes responsibility for ESG-related decisions while the CEO shares massages regarding business 
management including ESG with employees on a regular basis. The ESG Team and ESG TFT (Task Force 
Team)  carry out ESG-related activities under the direction of the CHO, and the ESG Team reports key ESG 
issues and these activities to the CEO, and the ESG Team shares them with employees through various 
channels.
In an effort to embed ESG management into employees at all levels, we post ESG-related educational  
materials as well as key business operations (videos, reports, etc.) within the in-house Signage or bulletin 
board to give our employees better ESG insight. All employees including the management have access to 
these materials, and we also put in place a separate channel to receive inquiries and requests for consulting 
services.
ESG Task Force Team
What is the most significant requirement for ESG management is connectivity with business. No one  
dedicated organization can make progress alone. It requires the entire organization to work closely to handle. 
Accordingly, we have in place a dedicated ESG organization named ESG Team while appointing ESG TFT 
managers of each department so that ESG activities are closely linked to our business. The ESG TFT cooper-
ates to receive external ESG evaluations, respond to stakeholders as well as fulfill ESG management tasks. 
Additionally, we share ESG-related educational materials and key business operations through the  
in-house portal bulletin board to help employees internalize ESG management. And all employees including 
executive members and directors have access to these materials. 
Eco-friendly certificates, 
action on climate change, 
environmental data 
management, investments 
in ESG enhancement, etc. 
E
ESG Team
Forwarding Division (business 
strategy and operation)
W&D Division (business strategy  
and operation)
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
Customer Value Innovation Office
ESG Team
Safety and Health Team
Data Security Team
Labor-Management Office
Forwarding Division (business 
strategy and operation)
External Communication Team
W&D Division (business strategy  
and operation)
S
Customer satisfaction,  
quality management, contri-
bution to local communities, 
human resource management, 
human rights, labor,  
occupational safety and health, 
data privacy, etc. 
Human Resource  
Development Office
Legal Compliance Team
Finance Team
External Communication Team
Tax Accounting Team
Management Diagnosis /  
Enhancement
ESG Team
G
Operation of the Board of  
Directors (BOD), stakeholder  
communication, tax strategy,  
internal and external audits, etc. 
ESG Management Organizational Chart
CEO
ESG TFT
CHO
ESG Team
· ESG activities and collect / report 
relevant issues from working-level 
organizations (to senior managers)
· Draw up ESG strategies, and dissemi 
nate and manage them (with TF)
· Produce ESG tasks
· Implement ESG tasks and deliver 
new issues

25
LX Pantos Sustainability Report 2023
ESG Strategy
ESG Risk Management
ESG Risk Management Process
LX Pantos carries out a wide range of risk management activities to proactively respond to risk factors that 
can occur in the course of doing business. These include the identification, evaluation, and management 
of ESG risks. In compliance with the international guidelines, we inspect the risks that we are faced with 
and are associated with our partner companies, such as the areas of human rights/labor, safety and health, 
the environment, and ethics, while conducting activities companywide to remove risks and monitor the  
developments by taking measures on the tasks to be improved. In the years to come, we will expand the 
scope of management to include more overseas business sites and supply chains, thereby constantly  
advancing our ESG risk management process to minimize damages from risks and respond to internal and 
external changes in a swift manner.  
ESG in-depth Self Assessment
With the aim to identify ESG risks and establish countermeasures, we conduct ‘ESG in-depth Self  
Assessment’ once a year. In accordance with the international guidelines (RBA, GRI, ISO 26000, UNDP CSR 
Self-assessment, Human Rights Impact Assessment Checklist presented by the National Human Rights 
Commission of Korea, etc.), the risks of each business site and overseas subsidiary are inspected, followed 
by activities to mitigate and eliminate them at all sites.
All our domestic business sites where more than one employee of LX Pantos works, and overseas subsidiaries 
are subject to this in-depth ESG self assessment. With the start with the pilot testing in 2019, we have upgraded 
the inspection items to make them relevant to the characteristics of each logistics site and region. And 
the results of the assessments are utilized to formulate related systems, improve the way we do business,  
provide compliance guidelines, and educate employees to raise their awareness. 
In 2022, we put together our own guidelines to draw up a questionnaire consisting of 98 questions, which 
was followed by inspections on a total of 60 sites. In 2023, we further used the upgraded questionnaire to 
grasp the status of ESG management and weaknesses by business site and region, based on which risks will 
be categorized and exemplary standards will be set up for risk management in 2023.  
ESG Risk Management Process
ESG in-depth Self Assessment Status in 2022
Domestic business site
Overseas business site
(100 Points)
Average
Environmental
Social
Governance
Average
Environmental
Social
Governance
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
2
1
3
5
4
Risk assessment
(Self-diagnosis)
Site inspection
Result analysis
Improvement 
activities
Follow-up  
monitoring
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100
100

26
LX Pantos Sustainability Report 2023
2022 ESG Highlights
EcoVadis – Bronze Rating Achieved 
EcoVadis is a global rating platform to assess the sustainability of compa 
nies and supply chains based on the international standards. More than 
100,000 companies across 175 countries evaluate their performance on 
factors grouped into four categories: environment, labor and human 
rights, ethics, and sustainable procurement. In 2022, recognizing our  
efforts in terms of ESG management, EcoVadis gave us a Bronze Rating 
in the global sustainability assessment. Particularly in the category of 
environment,we were highly evaluated for our ISO14001-certified environ-
mental management system. When it comes to labor and human rights, 
and ethics, we earned high scores for our various activities based on the appropriate policies. In order to 
meet the ESG requirements for global supply chains, we have never relented in our efforts towards sustain-
able management, which has earned us a good result. Laying the foundation for sustainable growth has re-
sulted in the recognition of the global rating organization. However, we are not complacent about the status 
quo. Going forward, our efforts will continue to deliver ESG management to make remarkable progress. 
Designated as Eco-friendly Logistics Best Practice
LX Pantos conducts assessments of logistics facilities 
and modes of transportation in terms of their actual 
management scope of green logistics operations and 
the relevant systems. We have contributed to spreading 
eco-friendly logistics nationwide through sustained 
management and green activities including the efforts 
to reduce logistics energy consumption as well as GHG 
emissions.
Joined Sustainable Aviation Fuel Program 
With the purpose of creating a sustainable logistics environment in the sector of air transportation, we have  
joined ‘Sustainable Aviation Fuel (SAF) Program’ driven by Air France-KLM. SAF, made from green resources, 
such as oils from plants and animals, or renewable waste, is known for its effect of mitigating carbon  
emissions by up to 85% compared to the existing aviation fuels. 
We became the first domestic logistics firm to join SAF Program, supporting SAF procurement used in air 
freight. Going forward, we will continue to play a contributing role in saving the global environment and de-
carbonizing the logistics industry through persistent donation and green programs. 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
CO2 Emissions
Using sustainable air fuel made of  
eco-friendly resources
Participation in SAF Program
BEYOND LOGISTICS, 
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expected 
Decrease by85 %
26

27
LX Pantos Sustainability Report 2023
Certified as an Excellent Shipper 
LX Pantos achieved the first-class rating in the ‘excellent shipowner / 
shipper’ category from the Ministry of Oceans and Fisheries in 2021, and 
since then it has maintained its rating up to date. With the objective to 
sharpen the competitiveness of import and export shipping, the Minis-
try of Oceans and Fisheries introduced this certification system in 2020 
designed to comprehensively evaluate shipowners and shippers in 
terms of their efforts for shared growth, compliance with fair transac-
tion, and contribution to the shipping industry. In recognition of high 
usage rate of national shipping companies, implementation of poli-
cies for shared growth, and legal compliance, we received the highest 
grade in the shipper sector for exporters, importers, and global freight 
forwarders. And this remarkable achievement was attributed to our  
persistent endeavor to attain co-prosperity and shared growth through the cooperative relationships with 
15 national carriers. Going forward, we will discharge our duty and responsibility for the development of the 
logistics industry and shared growth with domestic shipowners and shippers. 
Internationally Certified as a Center of  
Excellence for Air Transportation of Perishables 
LX Pantos obtained ‘CEIV-Fresh,’ the Center 
of Excellence for Independent Validators 
in Perishable Logistic, and ‘CEIV-Pharma,’ 
the Center of Excellence for Independent 
Validators in Pharmaceutical Logistics, from 
IATA for the first time in Korea. This global 
certificate launched by IATA guarantees 
the safe and stable transport of perishable  
cargo, ensuring the expertise and reliability 
for the shipment of goods that require careful 
handling. 
Our Greatest Asset, Employees - Air Ambulance 
In March 2021 our employee went to India for business and became ill due to COVID-19. At that time, medi-
cal suppliers were in short supply in India, and the medicine we barely got was not helpful. 
With his firm belief that nothing can replace the lives of our employees, our CEO ordered air ambulance  
service for the transfer without hesitation. And the co-workers in Korea utilized all local networks to ensure 
the safe transfer of the patient to Korea. After the arrival of the employee, we offered medical assistance to 
help him recover and return to work. 
LX Pantos is a global logistics firm with many branch offices located across the world. The health and safety 
of all employees will come first when making decisions. And every effort will be made to make sure that no 
one is left behind on this. 
International Disaster Relief Shipping
LX Pantos has constantly transported emergency relief supplies taking advantage of its business strengths 
as a freight forwarder in the event of an international disaster. When the recent earthquake hit Türkiye, we 
delivered the voucher for see transportation of 200,000 tons of relief supplies to the Embassy of the Republic 
of Türkiye, and also shipped 100 tons of medical and relief suppliers to Ukraine. Even before that, we worked 
with the Korea International Cooperation Agency (KOICA) to deliver relief suppliers to Sri Lanka (2017), 
Ecuador (2016), and Nepal (2015). Going forward, we will be an integral part of international relief to help 
affected countries rebuild themselves. 
Integrated Support for SMEs in Europe Shipment 
LX Pantos embarked on the ‘Europe Modal Shift Support Project for SMEs’ in collaboration with the Korea 
International Trade Association. This project served as an alternative for SMEs to transportation to Europe, 
suggesting rail shipment through bottoms exclusive for SMEs and discounted fares. By doing so, we helped 
them address the disruptions in transport to Europe caused by the COVID-19 pandemic and the war in 
Ukraine. Modal shift that transports freight by water to Russia or China, and then transfers to rail shipment 
to Eastern Europe enables us to take less time for transportation as well as to raise punctuality. Accordingly, 
we secure approximately 30TEU of bottoms for SMEs every week, offering discounts of 10 to 15% on fares. 
Additionally, Pantos Now, our digital platform for logistics services allows them to quote for shipment 
and track the current status of their shipments. As a result, we have elevated the participation rate and  
convenience of the project. 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
27

28
LX Pantos Sustainability Report 2023
Stakeholder Communication
LX Pantos defines its various stakeholder groups and pays attention to their thoughts and opinions, thereby actively communicating with them. Taking all stakeholders involving our business operations into account, we  
garner their feedback and opinions through a variety of channels suitable for each group. 
Our Stakeholders
Stakeholder Group
Key Communication Channel
Our Main Activities
Domestic and  
foreign employees
• Labor-Management Council
• In-house broadcasting  
/ messenger / intranet
• Employee survey
• In-house clubs
• Employee welfare packages
• Educational programs  
for employees
• Safe business sites and work  
environments 
• Performance evaluation  
system, etc. 
Customers
(Suppliers, partner companies, etc.)
• Homepage & SNS
• VOC channel
• Customer satisfaction survey
• Meetings with partner companies
• Establishment of plans to assist 
suppliers and partner companies 
 in delivering ESG management
• Promotion of shared growth
• Creation of a culture of fair  
transaction 
External stakeholders  
and professionals
(The central and  
local governments, 
associations, etc.) 
• Media campaigns including news 
release
• Homepage & SNS
• Sustainability report
• Meetings, conferences, etc. 
• Social contribution activities
• Disclosure of financial  
/ non-financial performance 
Customers
(Suppliers, partner  
companies, etc.)
Domestic and foreign  
employees
External stakeholders  
and professionals
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

29
LX Pantos Sustainability Report 2023
Materiality Assessment
Materiality Assessment Process
With a view to mapping out its ESG management strategies as well as to implementing ESG management in an efficient manner, LX Pantos conducted a materiality assessment. With the adoption of double materiality assessment, 
we took into consideration the both external elements that affect our financial status and our own impact on the environment and society, based on which ESG issues were selected and assessed. The double materiality  
assessment enabled us to better understand the expectations from stakeholders and demands from society, and to take a look into ESG-related issues from the integrated perspective, which, in turn, led to the identification 
and disclosure of salient issues.
Methodology of Double Materiality Assessment
Created a pool of ESG issues 
through ESG initiatives, media 
research, and benchmarking 
 in the same industry 
Material 
Issue Set
Identified material issues
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
1   Creation of an ESG Issue Pool
3   Identification of Material Issues
2   Analysis of Our External and Internal Environments
Issue Pool
Financial Materiality
Impact Materiality
Materiality Map
Interviwed TFTs  
for the analysis 
of our internal 
situations 
Studied closely to 
grasp the trends  
of global regula-
tions and polices 
between 2021 
through 2022
Reviewed the 
financial 
impact of 
ESG issues, 
initiatives and 
assessment 
items 
(SASB, TCFD,
K-ESG, KCGS)
Selected relevant 
news articles for 
analysis 
Studied key issues 
and reporting 
issues of leading 
overseas compa-
nies in the same 
industry
Examined the 
social and 
environmental 
impact of ESG 
issues, initia-
tives, assess-
ment items
(GRI, UNGC,
UN SDGs)
Domestic and  
foreign  
employees 
Stakeholder 
survey 
Domestic and  
foreign  
employees 
Stakeholder 
survey 
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Analyzed  
internal status
Unpacked 
regulations and 
policies
Analyzed  
finanical  
ESG indicators 
Conducted  
media research
Benchmarked 
global leading 
players in the 
same industry
Analyzed non-
financial 
ESG indicators

30
LX Pantos Sustainability Report 2023
Top 10 Material Issues
Impact Materiality
Financial Materiality
1st Tier
2st Tier
3st Tier
Area
Order of 
Priority
Material Issue
Financial Impact
Social and  
Environmental 
Impact
GRI
Page
Governance
1
Integrated ESG risk management
205-2~3
25
2
Establishment of an 
ESG management system
Non-GRI
23-24
Environmental
3
Action on climate change
302-1,  
305-1~2, 306-3
35-37
8
Establishment of an  
environment management
Non-GRI
32-34
Social
4
Fair transaction  
and shared growth
206-1
42
5
Social value creation and sharing
203-1
43-44
6
Supply chain ESG management
308-2, 414-2
41-42
7
Protection of human rights  
and diversity
405-1~2, 406-1
45, 49
9
Human resource management
202-1, 401-4, 
 401-3, 404-1,  
404-2, 404-3
45-47
10
Management of employees’  
safety and health
403-1~7, 403-9
50-53
Results of Materiality Assessment
4
9
7
6
10
5
3
2
1
8
Environmental
Social
Governance
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG Strategy
2022 ESG Highlights
Stakeholder Communication 
Materiality Assessment
ESG FACTBOOK
APPENDIX
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Results of Materiality Assessment
The top 10 material issues in 2022 were selected through the materiality assessment. We will take into account the both perspectives; financial materiality and the inside-out impacts of our own operations on the environment 
and society, so that we can manage and handle the issues in a sustained manner. Being cognizant of the gravity of each issue as well as the need for management, the detailed account of each is provided in this report. 
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High Impact
Mid Impact
Low Impact

31
32
38
55
ENVIRONMENT
SOCIAL
GOVERNANCE
ESG 
Factbook
04
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
31
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
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32
LX Pantos Sustainability Report 2023
ENVIRONMENT
Environmental Management
Environmental Policy and Management System
In line with its sustainable management, LX Pantos has drawn up its policy on safety, health, and environment 
at workplace along with the course of action for green management to disclose the efforts to minimize its 
environmental impact, transition to green logistics, and make its business sites safer for all of its employees. 
Organization and Operation of Environmental Management Task Force Team 
LX Pantos has organized the Environmental Management TFT comprised of each business division and 
personnel in charge, aiming to green its logistics companywide under the direction of the ESG Team. The 
ESG Team is in full charge of the implementation of environmental management as well as the operation 
of the TFT. And the entire organization works closely together to formulate action plans for green logistics 
according to the strategies of each business, thereby minimizing our environmental footprint in the course 
of doing business. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Environmental, Health and Safety Policy
LX Pantos is committed to minimizing its environmental impact across all facets of its business, and complying with 
environmental laws and basic requirements of ISO 14001, an environmental management system, and relevant 
procedures. We also make every effort to create safe and healthy workplaces for all our employees. In addition, 
we abide by the safety and health laws of all regions where we operate, and manage relevant data in an organized 
manner and transparently disclose our related activities.
❶  Obtain Environmental Licenses and Permits 
We acquire environmental licenses, permits, and registrations required by the government, maintain and renew them, keep 
up to date with the recent developments, and ensure the compliance with all the requirements in terms of operation and 
reporting. 
❷  Minimize Our Environmental Impact  
We strive to minimize our environmental footprint in areas including hazardous substances, waste, air pollution emissions, 
resource consumption, water management, and energy and GHG emission. And we persistently come up with measures to 
minimize negative impact on the environment and local communities during the course of doing business.
❸  Ensure Occupational Safety 
We evaluate safety risks, eliminate them, and take preventive measures to ensure occupational safety. And we furnish 
personal protective equipment, and take necessary action required by the laws such as sustainable safety education and 
emergency drills.
❹  Occupational Accidents and Diseases 
We establish a system to prevent, manage, track, report, and improve occupational accidents and diseases, encouraging 
workers to report. We classify and record cases, provide necessary medical care, investigate issues, take corrective action to 
eliminate root causes, and promote the return to work. 
❺  Industrial Hygiene 
We manage the workplace so that workers are not exposed to chemical, physical, and biological hazards while removing or 
controlling risk factors.
❻  Physically Demanding Work 
We identify, evaluate, and control the harmful factors caused by physically demanding work (repetitive work, excessive 
motion, long-standing tasks, heavy work, etc.).
❼  Machine Safety Management 
We conduct inspections on the safety of machinery and equipment, aiming to evaluate risk factors. We provide and main-
tain physical protective gear, safety devices, and protective barriers when there is a risk of injury to workers.
❽  Safety and Health Communication 
We offer safety and health information, including risk factors of the workplace, to workers in their native language or a 
language they can understand and provide related education. Relevant information is posted in an easily accessible and 
conspicuous place.
Green Management Policy
With the aim of putting sustainable management into action as well as discharging our social responsibility, 
we establish our green management policy which will guide us to make our logistics eco-friendly and greener. 
In accordance with this policy, we establish an environmentally friendly logistics system and carry out relevant  
activities.  
❶  Establish Green Management System 
We make our logistics system efficient to save logistics resources and energy and use them efficiently in the course of doing 
business, thereby minimizing GHG emissions and environmental pollution in the logistics industry and fulfilling our social 
and ethical responsibility.
❷  Join Logistics Energy Target Management System 
We discuss with the government to set up the target of mitigating energy used for logistics services, develop and implement 
green logistics businesses, and actively participate in the green logistics policies driven by the government. 
❸  Realize Low-Carbon and Green Logistics Services  
We communicate and cooperate with stakeholders throughout the entire business management, make appropriate  
investments, promote green logistics businesses, and develop and apply green logistics technologies. In addition, we make 
sure our strict compliance with overseas and domestic environmental laws and regulations. 
❹  Implement Green Transition Business 
We actively foster businesses for green transition through multifaceted efforts including the concentration and  
rearrangement of logistics hubs, adoption of eco-friendly vehicles, promotion of collaborative logistics, establishment  
of a green logistics data system, enhancement in truck loading rates, and eco-driving so that we achieve full-fledged green 
logistics management. 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
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33
Shihwa MTV Center and GC Osan Center
LX Pantos Sustainability Report 2023
Environmental Management System
Environmental Management Achievements and Goals
Environmental Management Achievements
LX Pantos has expanded its scope of activities to deliver environmental management within our business 
operations. The shift from trucking to rail, an eco-friendly mode of transport, for some shipment is one 
of the representative examples of ourcontinued efforts to mitigate GHG emissions. In addition, we have  
increased the portion of eco-friendly cushioning and packaging materials up to 80% for subsidiary materials 
that used to be vinyl and plastic, thereby shaping green logistics. 
Certificates in Environmental Management
In order to make our systematic system more robust, we have maintained the 
certification for environmental management. When it comes to ISO140001, 
an international standard for designing and implementing an environmental 
management system, our three business sites, including the HQ, obtained and 
have maintained it. In addition, all our domestic workplaces have been certified 
as excellent logistics companies for 11 consecutive years. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Environmental Management Goals – Roadmap for Climate Change Response
Since 2012, we have implemented our roadmap for green logistics. Entering the stable phase of green  
logistics in 2021, we brought our activities to realize green logistics into full swing in 2022. In the years to 
come, our efforts will continue to create a green supply chain and provide eco-friendly transportation  
services by carrying out the action plans for environmental management. 
Joined K-EV100
In March 2022, we joined the K-EV100, the Korean transition project towards 
zero-emission cars driven by the Ministry of Environment. To reach net-zero in 
the transport sector as well as to improve air quality, we will shift our owned 
and rented vehicles* to 100% electric or hydrogen fuel cell vehicles. 
38%
77% 100%
2025
2028
2030
*Vehicles of third-party freight forwarders excluded
Eco-friendly Packaging Materials*
out of the total 
materials
Eco-friendly 
packaging
materials account for 
80 %
*Types of eco-friendly packaging materials: Bubble paper, paper cushioning materials, and paper tapes
Business sites using eco-friendly packaging
Eco-friendly  
packaging  
materials
General  
packaging  
materials
16,881.5
4,247.8
(Unit: KRW 10,000)
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Roadmap for Climate Action
2012 – 2019
2020 – 2021
2022 – 2023 (Present)
• Establish a system for 
logistics energy  
management
• Execute the Energy Tar-
get Management System 
• Commence  
collaborative logistics
• Embark on businesses  
for green transition
• GHG Emission Trading 
Scheme response
• Manage the indicators 
of ESG environmental 
evaluation
• Turn sustainable  
management into action
◯  Establish a green  
supply chain
◯  Provide eco-friendly services
◯  Ship goods and operate  
warehouses in an environ-
mentally friendly manner 
Stable 
phase
Maturity 
phase
Green 
Logistics
Advancement
Adoption 
phase
33

34
LX Pantos Sustainability Report 2023
Activities to Internalize Environmental Management 
Transformation into Smart Office 
Since 2021, we have transformed our workplace into a smart office, implementing working from home. 
More than 30% of our employees are working from home, which has resulted in the decreases in car usage 
for commuting and energy consumption at workplace. 
Eco-friendly Lifestyle Campaign
With the aim to embed an eco-friendly culture into every corner of the organization, we have conducted an 
Eco-friendly Lifestyle Campaign, which encourages all our employees to define their sustainable habits at 
workplace and put them into practice in their daily lives. And the defined habits include maintaining optimal 
indoor temperatures, using electronic documents, cutting back on energy consumption by business site, 
and suggesting ideas in regard of green logistics.
Automatic System that Turns Off Lights at the HQ
A system has been installed that automatically turns off the lights at the HQ outside of working hours as part 
of the effort to reduce waste in our daily lives. We also installed energy-saving timers on office equipment, 
including copy machines and water purifiers for supplying electricity only during office hours with an aim to 
cut back on our energy consumption.  
Environmental Safety Accident Response System
For the prevention of any possible accident at workplace, all our domestic and overseas business sites,  
including the HQ, have in place their own protocol for accident response. In detail, we came up with  
response scenarios according to the types of accidents that can occur in and outside of our business sites. In 
particular, we established a response flow we have to follow in an event of an accident. The flow encompasses 
the entire process that includes the rescue of the victims and emergency treatment, the notification of the 
accident, the review of the countermeasures to prevent the same case, and follow-up measurements for 
improvement. By doing so, we prevent accidents and minimize the damages. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Compliance with Environmental Laws and Regulations
We have reached zero violations of environmental laws and regulations over the past three years. Going  
forward, we will abide by environmental laws and regulations. 
Category
Unit
2020
2021
2022
Breach of legal duties and regulations
Case
0
0
0
Fines
KRW
0
0
0
Environmental responsibility
(unpaid fines, etc.)
KRW
0
0
0
Environmental Law Violations
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

35
LX Pantos Sustainability Report 2023
Our Action on Climate Change
Climate Change Response System
Aiming to achieve low-carbon and green logistics management system, LX Pantos has established a ‘climate 
change response system’ aligned with the national energy and climate policies. To mitigate our carbon 
emissions, a variety of efforts will be made including the shift to eco-friendly vehicles and implementation 
of GHG reduction projects. And we will never relent in innovating our logistics system to come up with 
countermeasures to curtail emissions at our business sites, and during the course of transportation. 
Climate Change Adaptation Council Activities
In response to climate change, LX Pantos has carried out diverse activities as a member of the ‘council for 
climate change adaptation,’ driven by the Ministry of Environment. We have attended various forums to 
give lectures and presentations on the trends of climate change, understanding and application of physical  
scenarios, and domestic and overseas adaptation technologies and best practices, thereby boosting the 
collaboration between the private and public sectors in terms of developing and sharing relevant information. 
Additionally, we introduced the case of LX Pantos View Center, helping the establishment of an appropriate 
climate change response manual and inventory system in the logistics industry. 
GHG Mitigation Target
Living up to our stature as a global logistics firm, LX Pantos has set up its target of attaining green logistics 
and pushing ahead with businesses for green transition as part of the effort to go green and combat climate 
change. To this end, we have come up with a bunch of measures by business area that include logistics hub 
integration, transition to rail transportation that generates lesser emissions, loading rate improvement, 
and establishment of a green logistics information system. When it comes to vehicles, we plan to shift all 
our owned and rented vehicles, except for the vehicles of third-party freight forwarders, to EVs by 2030. On 
top of that, as a leading player in the logistics industry, we will be persistent in responding to climate change 
by joining the Carbon Disclosure Project (CDP) to disclose our GHG mitigation progress and figure out the  
measures to cut back on our emissions. 
Response Process for Physical Climate Risks 
With the objective of managing the delay of transport, one of the biggest risk factors in the logistics industry, 
LX Pantos has introduced the Pantos View System that enables us to check dangerous situations caused by 
climate change in real time. 
Taking advantage of a satellite- and IoT-based real-time control system, the Pantos View Center has built a 
monitoring system of air / ocean / rail freight transportation, based on which we track the current location 
and estimated arrival time of freight in real time. 
Furthermore, it provides information on all forms of risk, such as natural disasters including typhoons, global 
accidents and incidents, and port congestion, thereby allowing us to grasp the risk situation immediately 
and respond to it in a proactive manner. On the strength of this technology, we will approach risk factors 
posed by climate change from multiple angles to enhance our capabilities to deal with physical risks and 
advance our response system.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
LX Pantos View Process
Real-time 
location of 
vessels
Weather 
conditions
Accidents  
& Incidents
Analysis of 
shipping 
and sailing 
schedules
Transport 
delay risk 
minimiza-
tion
Satellite
IoT
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Climate Change Response System
• Introduce high-efficiency 
equipment 
• Expand the use of new 
and renewable energy
• Discover mitigation 
businesses at home and 
abroad
• Educate employees on 
climate change
• Launch a low-carbon 
consumption campaign 
• Use environmentally 
friendly products 
• Develop optimized  
routes for international 
transportation
• Take advantage of 
eco-friendly shipping 
services 
Promoting GHG  
mitigation projects
Greening the global 
logistics market
• Organize a response 
system to deliver the 
Emission Trading System 
• Upgrade the monitor-
ing system for energy 
consumption and GHG 
emissions 
Implementing the  
Emission Trading System
Embedding an eco-friendly 
culture into every corner  
of the organization and 
employees at all levels
BEYOND LOGISTICS, 
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35

36
LX Pantos Sustainability Report 2023
GHG Mitigation Efforts
LX Pantos has applied the guidelines on emissions reporting and verification of the Emissions Trading 
Scheme (the Ministry of Environment Notification No. 2022-279) and the 2006 IPCC Guidelines to calculate 
our emissions, and made them verified by a third-party agency. 
Energy Consumption Management
With a view to raising our energy efficiency, we have managed our energy consumption. To this end, we reduce 
the frequency of transportation, promoting modal shift which enables us to carry a large amount of cargo at 
once. In addition, we encourage our employees to control energy consumption in their everyday lives with a 
variety of energy-saving activities.
Water Consumption Management
As not much water regulation applies to the logistics industry, we are not subject to the tightened rules 
concerning water consumption. However, we strive to minimize our environmental footprint in terms of 
water usage at some of our business sites, ensuring our abidance by the laws regarding water intake and 
discharge. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Category
Unit
2020
2021
2022
Water consumption
ton
17,426
9,541
14,216
Water Consumption
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Category 
Unit
2020
2021
2022**
Scope1
tCO2eq
35,924
35,901
25,181
Scope2
tCO2eq
8,066
8,388
9,450
Total emissions
tCO2eq
43,990
44,289
34,631
GHG Emissions*
   * Calculation rage is limited to the emission facilities at the HQ and domestic business sites 
** 2022 emissions are subject to change after the verification 
Category 
Unit
2020
2021
2022
Energy  
Consumption
Electricity
MWh
17,300
18,259
20,571
LNG
Nm3
126,504
112,066
122,842
Diesel
L
13,305,144
13,353,183
9,301,652
Gasoline
L
99,978
92,916
88,823
Others (indoor kerosene)*
L
1,392
0
0
Total energy consumption
TJ
677
687
557
Energy Consumption
* No kerosene usage since 2021 in accordance with the internal regulations that impose a ban on the use of  
toxic substances within the center 
Voluntary Joining of the Carbon Disclosure Project (CDP) 
We voluntarily became a member of the Carbon Disclosure Project (CDP) in July 2022. The CDP requires 
companies to disclose their response to climate change and relevant data. And based on which, it publishes 
annual reports of firms. The reports are recognized for high reliability, which is evidenced by the utilization 
as guidelines for investment by global financial institutions. In the years to come, we will disclose our GHG 
emissions, water consumption, and climate change response strategies through the CDP. 
BEYOND LOGISTICS, 
BESIDE YOU
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36

37
LX Pantos Sustainability Report 2023
Waste Management 
We manage waste generated during the course of doing the business of electronics logistics. The waste is 
classified into general waste, waste home appliances, and other waste materials (containers for refrigerant 
gas, etc.) to dispose of them according to the appropriate processes. 
Resource Circulation Activities
Spread of a Culture of Using Multi-Use Cups in the Workplace
In an effort to promote a culture of using multi-use cups in the workplace, we furnish tumblers to all our 
employees, and place reusable cups at the office to minimize the use of paper cups. The in-house cafe is 
allowed to only use recyclable cups instead of paper or plastic cups. On top of that, we share good green 
practices that can be easily followed in our daily lives through the bulletin board to raise environmental 
awareness among our employees. 
Eco-friendly Umbrella Sharing
With the purpose of disseminate a culture of eco-friendly sharing, we have placed additional 50 eco-friendly 
umbrellas within the company in addition to the existing umbrella sharing service, which enables our  
employees to circumvent inconvenience posed by unexpected weather changes, and reduce their umbrella 
consumption, thereby providing a higher level of convenience. This is part of the Gwanghwamun One Team 
Activity, a funding project that recycles the scrap of paraglider fabric whose characteristics are water repellency 
and proofness into eco-friendly umbrellas. This project has allowed us to replace single-use items and also 
seek for zero waste, thereby contributing to environment protection.  
Eco-friendly Investments
LX Pantos doesn’t hesitate to invest in green business in diverse ways including the installation of 
eco-friendly plant equipment and the procurement of green products and raw materials. The establishment 
of the Shihwa MTV Center utilizing environmentally friendly materials is in the pipeline, and we expect it to 
mitigate carbon emissions by 159 tons per year. As part of the effort to improve energy efficiency, we also 
replaced the lights with LED ones at the West Icheon Warehouse and the warehouse in Sweden, which, in 
turn, led to a 52% reduction in electric bills compared to the previous year. Additionally, we have managed 
our entire energy consumption on a monthly basis, including the amount of oils used at all centers, and  
replaced forklifts with electric ones. Likewise, we have made constant investments in activities and 
campaigns aimed at improving the environment. In the years to come, we will maintain and scale up our 
green investments to go green in our logistics and curtail energy consumption. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Waste Management Process
Collect waste generated after the installation of home appliances
Data management
Separate waste for recycling
Outsource waste collection  
to professional agencies
Deliver through the designated  
waste management companies
Transfer other waste materials  
to recycling centers by region
Gather waste home  
appliances at the installation  
distribution centers
Transfer to recycling centers
Collect waste home appliances
General waste
(Boxes, strings, etc.)
Other waste  
materials
(Gas containers)
Waste home  
appliances
Newly built with green materials
Shihwa MTV Center
LED lights replaced
Carbon reduction effect expected
52 %  
Electricity energy bills reduced compared 
to the previous one
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Category
Unit
2020
2021
2022
General waste**
ton
-
384
419
Waste Generation*
   *Designated waste (other waste and waste home appliances, etc.) are disposed by LG Electronics and outsourcing companies 
**Amount of general waste generated has been calculated since 2021 according to the methodology of environmental data  
disclosure waste calculation presented by the Ministry of Environment 
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
159 ton

38
LX Pantos Sustainability Report 2023
Customer Value Management
Customer Value Management System
LX Pantos is committed to embedding a customer-oriented culture into every corner with a focus on the  
advancement of quality management system so that we deliver sustainable customer value. 
Under the mission of sustainable customer value realization, LX Pantos has put a lot of efforts into making 
a customer-oriented culture permeate all facets of the organization as well as responding to customers’ 
pain points in a proactive manner. With the establishment of a dedicated organization for customer value  
management, we have carried out a variety of activities that encompass the creation of a customer pain 
point integrated system, collection of pain points and responses to them, collaboration among departments 
for the improvement, and identification of tasks for the shared growth with customers through data analysis. 
Through these efforts, we have built our own system for customer value innovation with a focus on service 
quality and risk management to provide the top-notch logistics services. By doing so, we put customer at 
the heart of our management across the entire supply chain. 
Customer Value Management Organizational Structure
SOCIAL
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Quality Innovation Team
Customer Value Innovation Team
Global View Team 
• Collect customers’ pain points and  
establish a response system 
• Work with business divisions to fix  
customers’ pain points
• Earn trust from customers through  
quality management 
• Present quality standards and manage 
the obtainment and maintenance of 
certificates (acquisition / renewal)
• Provide visibility within the supply  
chain in real time
• Implement digital solution-based  
risk management, etc.
Customer  
Value  
Innovation  
Office
Behavioral Principles for Customer Value Management
Customer value  
innovation
Proactive  
implementation
One mind
Use the provision of  
differentiated customer value  
as a benchmark when we  
act and make a judgement
Always be one step ahead to resolve  
customers’ pain points based on  
profound understanding of customers  
and communication with them
Act in unison as ‘us’  
instead of you and me for  
customer value innovation
Provide differentiated customer value to earn trust from customers
Customer Trust
Responsible Management
• Settle a customer-oriented culture
• Deliver sustainable customer value management 
System Upgrade
• Advance quality over all stages of customer journey
• Secure a control system tailored for customers
Competitiveness Reinforcement 
• Manage the process based on the map of customer journey
• Secure end-to-end visibility
Customer Satisfaction Realization
• Aline our work process with international standards
• Reduce costs through prevention activities
Process Optimization
• Establish a company-wide integrated quality management system
• Minimize processes, maximize efficiency
Service Quality Improvement
• Manage and improve service quality indicators
• Prevent quality issues and minimize relevant accidents 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Our Customer  
Value  
Management
Responsible  
Management
Customer  
Satisfaction Realization
Service Quality 
Improvement
Competitiveness 
Reinforcement 
System Upgrade
Process  
Optimization
BEYOND LOGISTICS, 
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39
LX Pantos Sustainability Report 2023
Voice of Customer and Feedback Management
LX Pantos receives inquiries, complaints, and suggestions from customers through the section of ‘Voice of 
Customer’ on its website. There is a section for ‘Frequently Asked Questions’ (FAQ) so that customers can 
find the answers before asking. Moreover, we classify the cases received to handle them in a more systematic 
manner, and collect the feedback from the customers, thereby improving the matters and preventing the 
recurrence of the same issue. 
In addition, we have diversified the channels to reach out to more customers for paint point collection while 
operating the CPPM system where all pain points collected through diverse channels are comprehensively 
managed.
Customer-oriented Corporate Culture
For the sake of customer value realization, LX Pantos has set up various versions of CS manuals tailored for 
each customer and situation, and provided modular education for employees to standardize how to serve 
customers. All our employees are subject to CS education that embodies the significance of customer value 
and core elements. Furthermore, we provide education on business manner for new hires, communication 
skills by position for all employees, and customer value-based leadership training, thereby raising their 
awareness of customer value and promoting a customer value-oriented culture. 
Achievements and Goals
Customer Value Management Achievements
LX Pantos conducted customer satisfaction surveys to figure out the areas of satisfaction and dissatisfaction 
in our forwarding and W&D services, and based on the results, set up the strategies to raise the satisfaction 
level. Through the survey, we will better understand what customers put emphasis on when trading, and 
produce and execute relevant strategic tasks to make progress, thereby serving our customers better. 
Customer Value Management Goals
LX Pantos will ensure seamless management of customers’ pain points and service quality to secure  
competitiveness and realize customer value. As part of the effort, we have set up the next-generation quality 
management system and set what is required for customer value management as monthly KPIs for goal and 
performance management as well as strategy formulation.
And we register pain points and quality accidents on the system for constant management to ensure immediate 
response, improvement and better customer satisfaction.
Results of Customer Satisfaction Surveys
Forwarding 
Voice of Customers & Customers’ Pain Point Collection and Management System
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Forwarding 
Domestic
Overseas
75.3
74.4
77.5
77.3
77.0
77.7
*The results of the survey on the Installation Business 
Division included in W&D  
*CPPM(Customer Pain Point Management): It refers to our integrated management system to address customers’ pain points
W&D
W&D
Domestic
Overseas
75.6
71.7
79.2
76.7
72.3
79.8
Collection
Registration
Utilization 
Response and improvement
CCPM* System
Analysis
Report /
Dash-board
Identification 
of potential 
needs
DB化
Review  
areas of  
improvement
Customer 
feedback
 
Deliver the 
tasks for  
improvement
Response done
Customer 
feedback
Termi-
nation
Imme-
diate re-
sponse / 
action
Voice of  
Customer on 
our website
Customer  
satisfaction 
survey
CS  
Department
Employees
Market 
expansion
Shared 
growth
Trust 
rebuilding
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
2021
2022
(단위: 점, 100점 만점)
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40
LX Pantos Sustainability Report 2023
Quality Competitiveness Securement
Our Company-wide Quality Policy
LX Pantos strives to secure quality competitiveness to elevate customer value. To ensure logistics services of 
high quality, we have formulated our company-wide quality policy, and embedded it into every facet of our 
services. 
Quality Accident Prevention Activities
We are committed to maintaining the quality of our logistics services that are upgraded and standardized as 
well as preventing quality-related accidents to provide outstanding logistics services for customers. 
As part of the effort, we look into the records of accidents over the past years to forecast potential accidents 
by season, come up with and spread measures to prevent those accidents, review the implementation, 
share the best practices along with standardized procedures regarding how to transport & store freight and 
how to prevent freight damage, so that we can minimize quality accident and secure business competitive-
ness.
Quality Accident Reporting Subjects and Procedures 
In accordance with our quality policy, we put in place labeling standards and regulations on reporting  
procedures by quality accident. Quality accidents are categorized into several types depending on six  
elements including the amount of damage. And the very first person who discovers the accident is supposed 
to report to the personnel in charge as soon as the accident occurs, and then register it with the Quality  
Management System (QMS).
The person in charge makes the initial report on the day according to its risk level and corresponding  
reporting procedures, followed by interim or final reports according to the developments of addressing the 
issue. And then, the root causes are analyzed and plans for improvement are established and implemented 
for prevention.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Company-wide Quality Policy
Based on our customer trust, we are one step ahead to address pain points of our customers, provide customer 
value, and stick to our stringent quality management, thereby securing the top-notch quality competitiveness and 
achieving customer satisfaction management. 
❶  Make it immediate to report and notify customers when a quality-related accident occurs 
❷  Manage the process of improving nonconformity (registration → notification → root cause analysis → recurrence preven-
tion) through the system
❸  Figure out root causes of quality issues, come up with measures to prevent the recurrence, and put them into action accord-
ing to the procedures  
❹  Manage quality indicators, conduct regular inspections, and deliver constant change management to ensure quality in a 
stable manner 
❻  Make our employes well acquainted with our quality regulations, regularly provide them with quality education, thereby 
realizing a culture of satisfying customers 
We declare that we will strictly comply with this policy and faithfully implement it.
Initial reporting  
(immediate reporting  
after the discovery)
Date and place of the accident,  
causes, damage level, potential  
issues posed by the accidents, etc.
Accurate analysis of the causes,  
and the developments up to date
Interim reporting  
(reporting of the developments)
Measures to prevent the 
recurrence of accidents incurred by  
the similar causes, and action plans
Final reporting  
(reporting of the termination)
Way of reporting
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Quality Accident Reporting Process
*Risk Level 
Lv1 accident   Breach of regulations, brand image undermining, etc 
Lv2 accident   Airplane accidents, strikes that last for more than one week, etc. 
Lv3 accident   Natural disasters, strikes, delivery delays, disruptions in transportation, etc. 
Immediate Reporting
Reporting  
on the same  
day of  
discovering
Decide on  
risk level*
CEO
Business Division Head
Personnel in charge
Quality Innovation Team
Lv1 accident
Lv2 accident
Lv3 accident
*Simultaneous 
sharing
First discoverer
Team Leader /  
Corporate president
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41
LX Pantos Sustainability Report 2023
Win-Win Management
Supply Chain ESG
Management System
LX Pantos discharges its responsibility and duty as a global corporate citizen, and seeks to become a  
comprehensive logistics firm that goes hand in hand with local communities for shared growth. As part of 
the efforts, we have laid the foundation for ESG management, and ensured the compliance with the basics 
and principles in the realms of the respect for human rights of employees, creation of sake workplaces,  
environmental accountability, and corporate ethics to lay the foundation for ESG management so that a 
sustainable business environment spreads and settles. In particular, as we are well aware that nonconfor-
mity of ESG principles could lead to mid- to long-term profit risks as well as long-term risks that threaten the 
survival of companies, we encourage our suppliers to join the movement to abide by the ESG principles.  
Management Policy – Supplier ESG Code of Conduct
LX Pantos has business relationships with a variety of suppliers within its global supply chain ranging from  
international shipping and storage & land shipping to general service and material sourcing. Being cognizant 
that robust partnerships with them and the soundness of our supply chain decide our competitiveness, we 
put efforts into managing our supply chain, which is evidenced by the establishment of the Supplier ESG Code 
of Conduct.  
Supplier Assessment 
In 2022, we established a supplier assessment system to evaluate them in terms of their management and 
finance (stability, quality, service, price, etc.) as well as their sustainable aspects (their code of conduct, ethics 
and Jeong-do management,, safety, legal compliance, etc. Starting from 2023, we have conducted the supplier 
assessments twice a year. 
To make it easy for evaluators to make decisions, we have classified the assessment items into several  
categories–procedures/quality/cost price/safety/environment, and converted qualitative assessment 
items into numbers to ensure accuracy and objectivity. We also plan to provide incentives for the suppliers 
ranking among top 5% of evaluated companies when they bid for new contracts.  
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Supplier ESG Code of Conduct
Respect for Human Rights     
❶ The Company shall respect all of our employees’ human rights and is committed to uphold and secure the working  
environment without any kind of human rights violation or inhumane treatment.  
Non-Discrimination
❷ The Company shall not tolerate any discrimination with respect to gender, race, color, age, sexual orientation, national 
origin, religion, disability, pregnancy and/or marital status, ethnic or social origin, political affiliation or any other  
characteristic protected under law in hiring and employment practices. 
Labor  
❸ The Company shall prohibit hiring of children under the minimum age of employment in any national or local jurisdiction. 
Employees under the age of 18(“young workers”) must not perform hazardous work that is likely to jeopardize their health or 
safety, and shall be provided with appropriate support and training.  
❹ The Company shall prohibit the use of all forms of forced labor–slave, prison, indentured, bonded labor, human  
trafficking or any other means–as well as mental and/or physical coercion. The Company ensures that the employment 
contract is written and provided in a language that workers understand.   
❺ The Company shall respect the employees’ right to have association and collective bargaining in accordance with local laws 
and regulations. Employees can communicate with the management regarding their working conditions without any risk of 
discrimination, retaliation, threats or harassment.  
❻ The Company shall abide by all legal requirements related to maximum working hours, days of work, minimum wage,  
welfare and remuneration, etc. 
Health and Safety 
❼ The Company shall comply with legally mandated precautionary measures including evaluating and eliminating  
hazardous matters, providing regular education and emergency training, providing personal protective equipment, etc. to 
ensure that employees can work and live (if accommodation is provided) in a safe and healthy environment.   
Environment 
❽ The Company shall acquire and maintain all environmental permits as required by law and fulfill the obligation to report if 
applicable. The Company makes its best effort to minimize any negative environmental effect and footprint, including but 
not limited to any waste, air emissions, resource management, etc. 
Ethics 
❾ The Company shall maintain the highest level of integrity in all transactions and relations, and strictly prohibits any types 
of corruptions including undue acquisitions of improper advantages or bribery, while fully complying with all legal require-
ments related to anti-corruption. The Company ensures confidentiality and protection of whistle-blowers. The Company 
complies with the applicable legal requirements and standards regarding fair trade, advertising and  
competition.  
❿ The Company shall systematically protect the personal information of all interested parties (including clients, consumers, 
and employees), while complying with personal information protection / information security laws when collecting, storing, 
processing, transmitting and sharing personal information.   
Supplier Management  
⓫ The Company shall put its best effort in communicating and requesting the principles and standards provided in the Code, 
to its employees as well as its own suppliers.
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
Supplier Performance Assessment Process
Select  
suppliers to  
be assessed
Conduct the 
assessment
Make a list  
of assessment 
items
Take  
follow-up 
measures

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LX Pantos Sustainability Report 2023
Shared Growth
Assisting Suppliers in Promoting Their ESG Management
With the aim to help our suppliers elevate their ESG management, we will lend support to their self-ESG  
assessment and activities to improve their weaknesses. In addition, we will encourage them to intensify 
their ESG management in various aspects – complementing their policies and procedures that they usually  
lack, such as their human rights policy and the regulations on occupational safety and health, and the  
environment, and raising the awareness of data privacy among their employees, thereby supporting them 
in embedding ESG management into their business operations. 
Win-Win Programs with Shipowners 
LX Pantos carries out a variety of activities aimed at promoting the cooperation with domestic shipowners 
as well as achieving the growth of the logistics industries. With a view to leading the digital transformation 
in the shipping / logistics industry, we have joined a global marine logistics digital consortium with key local 
national carriers. 
Moreover, we have connected key shipping data systems, which has, in turn, led to better utilization of 
national carriers’ services, just-in-time responses to changes, such as demand forecast, blank sailing, or 
schedule delays, and their strengthened reliability. We are seeing our national carriers’ freight rate on the 
rise, and making every effort to achieve a 38% of freight rate in 2023.
In addition, we have established strategic partnerships to expand the scope of businesses with national 
carriers while having produced the best cases of reducing costs and increasing shipping efficiency. In the 
years to come, we will spare no effort to reinforce the competitiveness of the services provided by national 
carriers through diverse activities to sharpen the competitiveness of companies in terms of export.
Fair Trade
Supply Chain ESG Management Principles
LX Pantos recognizes that solid partnerships with suppliers and a healthy supply chain are important parts 
of corporate competitiveness and strictly complies with supply chain ESG management principles when 
conducting procurement activities with an aim to establish a transparent and healthy fair trade culture. 
Fair Trade Activity
For the purpose of forming a fair trade relationship between employees and partner comp nies and raising 
ethical awareness, we promote fair trade activities. We provide education on fair trade on a regular basis 
and distribute action guides for subcontract work, collusion prevention, and unfair trade prevention in order 
to encourage personnel in charge to comply with fair trade in business operations and transactions with 
partner companies. In addition, we share fair trade policies and the latest cases with our employees striving 
to familiarize ourselves with the action guides for each case and preemptively prevent illegal acts. On top of 
that, we frequently inspect trade-related activities, such as reviewing documents related to contracts every 
week and monitoring payments to subcontractors every quarter with an aim to avoid any risks in advance.
Offline training on  
cartel and subcontract 
Distribution of  
company-wide  
action guides
Weekly policy  
briefing on fair trade
Frequent inspection  
of fair trade risks
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Supply Chain ESG Management Principles
❶  Environment
Establishing an eco-friendly supply chain 
By identifying and working with eco-friendly partners, we establish an eco-friendly supply chain that complies with 
environmental regulations and minimizes environmental impact.  
❷  Social
Establishing a supply chain that places importance on labor and human rights protection,  
safe working environment, and social value creation 
We ensure that the human rights of stakeholders in the supply chain are respected and a safe work environment is 
being provided. In addition, we strive to contribute to local community development by seeking ways to include/
maximize cooperation with SMEs, vulnerable groups, and local procurement in our supply chain, in order to  
encourage social value creation and promote coexistence with the local community.  
❸  Governance
Building cooperative relations and promoting transparent and fair competition  
establish win-win relationships with our partners to pursue mutual growth and coexistence, building a continuous 
virtuous cycle in the supply market by providing transparent and fair competition opportunities based on  
compliance throughout the entire procurement process.
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Strategic Partnerships with National Carriers
LX Pantos’ HQ
National  
carriers’  
headquarters
LX Pantos’  
overseas  
organizations
National  
carriers’  
overseas 
branches 
Examine the plans to expand businesses 
in collaboration through regular meetings 
(in-person / virtually)
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Make discussions among Korea,  
China and Japan on detailed plans

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LX Pantos Sustainability Report 2023
Activities to Disseminate Social Value 
VR Learning Playground
Our representative social contribution activity is VR Learning Playground. We created a space for children’s  
welfare where children can freely play and experience a variety of sports activities along with basic  
elementary education subjects, such as Korean, English, and mathematics, capitalizing on VR devices. We 
targeted the places where the underprivileged are mostly populated, giving opportunities for children to 
use VR devices and content without any financial burden, aiming to narrow the information divide. It is 
Korea’s first public VR facility open to all children for free. We opened the first one at Yeongdeungpo Social 
Welfare Center in 2021, followed by the second one in Busan. Furthermore, we plan to expand it to the local 
communities in which LX Pantos business sites are located.
Providing Environmental Education for Children
We signed a three-way business agreement with the Korea Environmental Education Center designated by 
the Ministry of Environment and ChildFund Korea to guarantee children’s right to learn about the environ-
ment. By placing VR contents (carbon neutrality, fine dust, environmental health) in regard to environmental 
education at the VR Learning Playgrounds, we make efforts to give opportunities for future generations to 
receive education on the environment and climate change.
Self-reliance Support for Children after Termination of Institutional Care
We support children in need of protection with their subscrip-
tion bank account support and self-reliance settlement fund 
so as to help their independence. When children in need reach 
the end of official protection and become self-reliant from 
shelters, we assist them in establishing a living foundation. In 
addition to financial support, we carry out emotional support 
activities, such as the ‘home (protection facility) visit program’, 
so that the children who have come out from shelters do not 
fall into social isolation.
Participation in ‘One Team’
LX Pantos joined One Team to carry out a joint social contribu-
tion project so as to voluntarily address community issues and 
pursue a collective impact in realizing ESG values. 
One Team is composed of 20 companies, government agencies, 
and non-profit organizations, which are located in the Gwang-
hwamun area. The group was organized to collaborate on 
joint projects utilizing the unique strengths of each participant 
party, including workforce, material resources, and business 
power. As a member of One Team, we also joined the efforts in 
ESG activities for the local community around the head office. 
Contribution to Seesee-gakgak Project
As part of the One Team activity, we took part in the ‘See-
see-gakgak project’ to provide walking navigation for the 
transportation vulnerable (the visually impaired). For the 
project, employees of LX Pantos collected information on 
buildings and obstacles and provided pedestrian safety maps, 
contributing to building a barrier-free city. 
On top of that, our employees have joined various activities, 
such as a reusable cup use campaign, ‘Love Meal Kit,’ a win-
win project with local small businesses, and a step counter 
project.
VR Learning Playground 1 – Yeongdeungpo Social Welfare 
Center (opened in November 2021)
VR Learning Playground 2 – Busan Social Welfare Center 
(opened in January 2023)
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Social Contribution Activities
Expansion of social contribution through 
active use and support of environmental 
education as part of ESG management
Embodying the environmental 
education rights by providing 
environmental education contents 
produced by the Ministry of  
Environment and the center
Expanding opportunities for  
environmental education for  
underprivileged children
LX Pantos
Korea  
Environmental 
Education  
Center
ChildFund 
Korea
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LX Pantos Sustainability Report 2023
Contribution to Local Communities
Win-win with Communities
Support for Children in the Vulnerable Class Suffering from Incurable Diseases
We have assisted children from economically disadvantaged groups with medical expenses since 2017. We 
have supported treatment expenses for children suffering from incurable diseases at the Seoul National 
University Children’s Hospital, and this social contribution activity has continued for a long time.
Investment in Social Contribution Activities
LX Pantos has implemented social contribution activities for coexistence with the local community. For 
instance, LX Group donated goods worth KRW 500 million to the National Disaster Relief Association to 
support wildfire damage on the eastern coast of Korea. Besides, LX Pantos promotes a variety of activities 
for all walks of life, including ‘Together Value,’ the subscription bank account support as well as the welfare 
promotion support for the army base having sisterhood ties. As we advance, we plan to actively expand 
our social contribution activities to further various areas. Our endeavors will be continuously made to fulfill 
our social responsibilities from a long-term perspective by fostering future talents, promoting diversity, and  
creating social value.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Summer and Winter Support for the Elderly Living Alone
We carried out the ‘Cool Summer & Warm Winter’ activity with 
an aim to help the vulnerable elderly living alone in Jong-
no-gu, where our head office is located. In the summer, we 
provided air conditioners and dehumidifiers to cope with heat 
waves. In the winter, we gave Kimchi and heating devices to 
the elderly so that they could maintain a healthy diet and live 
in a warm environment at home.  
Excellent Business for Employing the Disabled
LX Pantos has operated Hanultari, a workplace for the disabled, since it was founded in 2018. In particular, 
our focus is to develop diverse jobs for the severely handicapped & the female disabled as well as to improve 
their working conditions and treatment, which has resulted in us being selected as 'excellent employer for 
hiring the disabled' by the Ministry of Employment and Labor in 2022. LX Pantos and Hanultari are making 
all-out efforts to discharge their social responsibility by hiring the disabled, sharpening their competitive-
ness, and unlocking the value of ESG management. 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
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LX Pantos Sustainability Report 2023
Human Resource Management
Employee Status
LX Pantos has defined the ideal image of ‘No. 1’ it pursues based on both the nature of the logistics business 
and the thoughts of its members. At LX Pantos, employees work and grow in a pleasant corporate culture 
that anyone desires to join on the foundation of the core value, ‘No. 1 Pantos.’ 
As of 2022, the total number of employees was 2,012, and we have spared no support and encouragement 
to the working environment and the growth of our employees.
Fair Recruitment for Employee Diversity
We implement fair recruitment aiming to identify the ideal talent with conviction and strong execution 
skills. We do not discriminate in the recruitment and promotion process to ensure employee diversity. In  
addition, we maintain a higher number of employees with disabilities than the average of other companies. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Classification
Unit
2020
2021
2022
Wage of new 
employees* 
Legal minimum wage
KRW
23,296,080 
23,648,640 
24,841,920
Starting salary of new  
employees compared to the 
legal minimum wage(male)
%
163
178
173
Starting salary of new  
employees compared to the 
legal minimum wage(female)
%
163
178
173
Average wage**
Executives
KRW
254,164,730
317,843,820
311,313,400
Staff(male)
KRW
52,592,640 
55,355,330
59,413,830
Staff(female)
KRW
42,594,480 
45,776,560
51,038,980
Remuneration and Compensation System
   * Based on base salary of new employees with bachelor’s degrees (contracted annual salary)
** Based on base salary (contracted annual salary), average wage of all employees
Classification
Unit
2020
2021
2022
Total  
recruitment
Total no. of newly hired employees
Person
130
278
287
Entry-level employees
Person
33
75
46
Experienced employees
Person
97
203
241
Gender
Male
Person
79
179 
203 
Female
Person
51 
99 
84 
Age
20s
Person
60 
125 
96 
30s
Person
42 
114 
154 
40s
Person
22
35 
31 
50s or above
Person
6
4 
6 
Recruitment Status
Classification
Unit
2020
2021
2022
Turnover rate*
%
3.7
5.8
7.3
Voluntary retirement rate**
%
3.1
5.5
5.8
Average years of service
Year
9.1
9.0
8.8
Employee Service Status
   *Total retirement rate including involuntary retirement (regular retirement, transfer to affiliates, etc.)
**Rate of retirement made by individual’s voluntary will
Classification
Unit
2020
2021
2022
Total no. of employees
Person
1,779
1,907
 2,012
Gender
Male
Person
1,327
1,388
1,442
Female
Person
452
519
570
Age
Under 30 
Person
262
294
283
30-49
Person
1,392
1,466
1,572
50 or above
Person
125
147
157
Employment 
type
Regular position
Person
1,720
1,855
1,965
Non-regular position
Person
59
52
47
Indirect employment (dispatched)*
Person
20
9
9
* Dispatched manpower for office assistant work. Not included in the total number of employees
Employee Composition
Classification
Unit
2020
2021
2022
Female 
Female managers
Person
10
20
 28
Newly hired female  
employees
Person
51
99
84
Disabled
Person
15
13
13
Patriots and veterans
Person
25
25
28
Foreigner
Person
7
9
10
Employee Diversity
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LX Pantos Sustainability Report 2023
Education for Employees
We provide a variety of training courses tailored to our unique education frame so that our employees can 
be equipped with their expertise in line with their business field and position. We have five main areas for 
education. Through the systematic classification, there are detailed training processes under each area. 
We have prepared an intensive course for fostering leaders and job experts while having a step-by-step 
leadership development system to nurture leadership and support related issues. On top of that, we offer 
a separate education program for candidates and confirmed employees who will be dispatched to overseas  
corporations, helping them build their capabilities.
Onboarding Support for New Employees
For the growth and successful adaptation into the organization of all new hires, we operate various  
onboarding programs. All new employees of LX Pantos are provided with introductory training for effective 
company understanding and a two-year mentoring program for reinforced internal networking. When they 
reach 3 to 4 years of service, we provide retention training for individual career management.
Fostering Job Experts
After setting up personalized career development plans, employees can select and attend job training programs 
tailored to their own goals. Our education system encompasses from a basic understanding of business to 
in-depth training for each job so that we can foster job experts equipped with professional expertise.
Any employees can receive training on other duties through the job crossover program. This allows them to 
raise their understanding of the overall business of the company and develop their career competencies.
Nurturing Global Experts
LX Pantos provides training courses so that outstanding talents in the company can fully demonstrate their 
capabilities when they are dispatched to overseas corporations. The training course for employees living 
overseas before taking the position includes education on local language and culture. We also provide  
education for the families of the employees to help them settle well in the area. In addition, our training 
courses while in the office focus on sharpening the managerial capabilities as well as listening and handling 
local grievances. When they return to Korea, we also offer education, supporting quick adaptation and 
change management.
Education Areas Provided for Employees
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Employee Development System
All employees
Leadership
Leadership  
improvement  
training and nurturing 
aspiring leaders
Fostering job  
experts for high  
performance 
Training for  
work skills and  
communication
Tailored education  
support for  
organizational  
development
Job specialty
Common basic
Business support
Domestic
Onboarding support  
for internationally 
recruited staff  
and nurturing local 
managers
Global
Overseas
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Leadership
Job specialty
Global
Common  
basic
Business  
support
Education 
Area
Classification
Unit
2020
2021
2022
Total number of employees 
receiving education*
Person
1,779
1,907
2,012
Total education hours
Hour
57,685
48,397
56,276
Education hours per person
Hour
32.41
25.38
27.97
Total education cost
KRW
813,029,073
590,337,330
1,044,694,227
Education cost per person
KRW
456,758
309,563
519,232
*Education target: Employees of all positions in domestic business sites. The number of target employees is calculated each year 
in accordance with our internal standards.
Employee Education Status
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LX Pantos Sustainability Report 2023
Fair Evaluation and Compensation
Our policy is the performance-based one that rewards individuals based on their performance. The profits 
derived from the business performance are also distributed differentially depending on the performances 
of individuals or organizations. We have an evaluation process centering on the long-term development of 
individuals, building a healthy personnel culture where both individuals and organizations can grow hand 
in hand.
Labor-Management Relations
Labor-Management Council
LX Pantos holds regular labor-management council meetings every three months with the aim to establish  
sound labor-management relations. Various agenda items are discussed at the meeting, addressing  
productivity improvement, profit distribution, employees’ grievance handling, safety, health, and other 
work environment improvement, employees’ health promotion, personnel and labor management system 
improvement, and many more. As a non-union workplace, there is no collective agreement. However, we 
boost free suggestions and active communication through this council so as to promote labor-management 
cooperation and upgrade employee welfare and work environment.
Junior Board
We operate the Junior Board as a representative body for office workers aiming to vitalize commu-
nication within the company. One person from each business division is selected to participate as a 
member of the Junior Board, and they serve a bridging role in communication between managers and  
employees. As of 2022, a total of 26 employees joined as members of the Junior Board, helping to form a 
trust based on smooth communication between managers and working-level staff.
Welfare Benefits
LX Pantos makes strenuous efforts to offer its employees the highest level of welfare benefits. We have a 
separate internal welfare policy that stipulates the welfare benefits of the company. Currently, there are var-
ious types of welfare benefit policies related to medical expenses, congratulatory and condolence expens-
es, school expenses, communication expenses, and housing funds.
Organizational Chart of the 7 th Junior Board
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Forwarding 
Division
(12 people)
W&D  
Division
(8 people)
Management 
innovation 
(1 people)
CFO 
(3 people)
Directly  
under CEO
(2 people)
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Employee Evaluation Process
Establishing career  
development plans in 
line with the short,  
medium, and long-term 
goals of a member
CDP
(Career Develop-
ment Program)
Making action plans 
following core tasks  
and performance goals 
set for the year
Goal-setting
Reviewing the  
progress of the goals  
and evaluating  
performance
Evaluation
Giving personalized 
feedback through  
1:1 interview with  
a supervisor
Interview
Nurturing·Reward
1
2
3
4
Classification
Unit
2020
2021
2022
Employees subject to regular performance  
evaluation and career development review*
Person
1,701
1,773
1,900
Regular Performance Evaluation of Employees
*Performance evaluation criteria: targeting employees at the head office in Seoul, which is calculated each year in accordance 
with our internal standards.
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LX Pantos Sustainability Report 2023
Work and Life Balance
Improving the Way We Work
As part of an effort to create a pleasant organizational culture that everyone wants to join, we have prepared 
a variety of systems that improve the way of work. One of them is a flexible work system that allows employees  
to choose their working hours on a monthly basis freely. We also have a PC shutdown system so that ap-
propriate working hours can be observed. In addition, we strive to create a pleasant corporation culture by 
having systems such as a free dress code, Family Day, and Officer-free Day. We promoted the ‘Improving the 
Way We Work Campaign’ to change our members’ perceptions while building a healthy organizational culture 
where employees can fully immerse themselves in their work and strike a balance between work and life.
Creation of a Communication Culture in the Workplace
We have placed in place a number of communication channels and promoted various program activities so 
that our employees can freely share their opinions in a more horizontal organizational culture, away from the 
vertical culture.
Communication with CEO and the Management
The ‘CEO Brown Bag Meeting’ is a program in which the CEO and five or fewer members gather to have lunch 
together and discuss topics of their choice. As a venue to discuss freely regardless of position, it served as a  
platform where employees can talk with the CEO about various issues. On top of that, management messages 
with specific topics, such as management performance and organizational culture, are shared on the CEO 
Message Board once a month.
We also have a ‘Reverse Mentoring’ program. Young employees become mentors while executives become 
mentees so that they share the trends and new values of the Millennial generation. When we hold the  
‘Division Head Meeting’ by division through online live streaming, members convey their opinions in real-time 
through live chat or questions collected in advance.
Team-level Communication Program – ‘Our Precious Team’
With an aim to facilitate communication and improve the relationship within a team, we operate a program 
called ‘Our Precious Team.’ Team members take Enneagram personality tests and have time to understand 
each other. Based on the results of the tests, team leaders can assign tasks according to the characteristics 
of each team member. It is conducted on a weekly basis, and we take voluntary applications so that all teams 
are able to take the opportunities.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Systematic Support for Work-Family Balance
We encourage our employees to actively utilize our various work-life balance support systems, such as leaves for 
family care, pregnancy, childbirth, and childcare. For those who need to take care of their family due to pregnancy, 
childcare, disease, or others, we support them by cutting down their working hours for a certain period.
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Classification
Unit
2020
2021
2022
 Childcare leave users*
Male
Person
4
10
11
Female
Person
28
30
35
Total
Person
32
40
46
Persons (scheduled) to be returned  
from childcare leave**
Person
32
38
45
Rate of return to work after childcare leave***
%
100
95
98
Rate of work for one year or more after returning  
from childcare leave****
%
84.4
81.6
100
Childcare Leave Usage Status
            *When the start of work is within this year
      ** The number of people returning or expected to return among those who took parental leave for the year
   *** Rate calculation : returning (scheduled) parental leave/users of parental leave
**** Rate calculation: (No. of returners - No. of leavers within one year) / No. of childcare leave users
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LX Pantos Sustainability Report 2023
Human Rights Management
Human Rights Management Policy and System
Human Rights and Labor Policy
LX Pantos respects the dignity of all employees and partner workers at all business sites and guarantees the 
right to pursue happiness. We comply with international standards and guidelines in regard to human rights 
and labor and have established our human rights and labor policies based on them. On the foundation of 
the policy, we regularly monitor and manage critical issues related to human rights, including the prohibition 
of discrimination, child labor, and forced labor.
Human Rights Risks Management
Aiming to minimize potential human rights risks in the entire process of our business activities, we set up a 
code of conduct, including that of partner companies, so that we can respect the personality of all workers. 
Based on it, we ensure that there is no inhumane treatment or threat, such as sexual harassment, abuse, 
physical punishment, mental or physical coercion, and abusive language in the work environment. In  
accordance with the with the local laws at business sites, we manage our human rights risks.
Internalization of Human Rights Management
Education on Human Rights 
We provide various human rights education for employees so as to embed a culture of upholding human 
rights. As part of it, we implement education programs to raise awareness of the disabled and prevent sexual 
harassment in the workplace for all employees. In addition, a workplace harassment prevention program is 
included in the new team leader training course, and sexual harassment prevention program is frequently 
conducted for overseas business travelers on top of the legally mandatory training. Besides, gender sensitivity 
improvement training has been provided for all employees via YouTube live. 
From 2023, we plan to expand human rights education by providing a workplace harassment prevention 
program targeting all employees.
Operation of Grievance Handling Center
We operate an independent grievance-handling process in order to ensure the human rights of our employees 
and create a healthy working environment. When human rights issues, such as sexual harassment, bullying, 
and discrimination at work occur, employees can report the case to the Grievance Handling Center. 
Reports can be made anonymously. When the reports are received, investigations are conducted on the 
person in charge of the organization and those around them, as well as the situation of the expected victim. 
In the entire process of handling grievances, investigators strictly comply with confidentiality obligations. 
If necessary, we request the person subject to the investigation to sign a non-disclosure agreement, making 
every effort to prevent any secondary damage. We establish measures to prevent recurrence for cases that 
have occurred and been handled.
Classification
Unit
2020
2021
2022
No. of employees taking a regular  
sexual harassment prevention program
Person
1,864
1,972
1,961
Program completion rate
%
98
100
100
Human Rights Education for Employees
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Grievance Handling Process
No
No
Yes
Yes
Anonymity
Real name
Interview with the informant
Review by the  
disciplinary committee
Notification of review results
Preparation of a plan  
to prevent recurrence
Fact-finding
End of consultation
Arbitration agreement  
between the parties
Case closure
Verification of the need  
for investigation
Decision on referral to  
disciplinary committee
Inquiry with head of  
organization/surrounding people
Investigation of the likely victim 
and his/her circumstances
Interview / support
Case  
receipt
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Human Rights and Labor Policy
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LX Pantos Sustainability Report 2023
Safety and Health
Policy and System for Safety and Health Management 
Operational Policy for Safety and Health Management
LX Pantos has established a safety and health management policy that puts environment, safety, and 
health first and operated a safety and health management system (ISO45001) with an aim to build a safe 
and healthy workplace where all employees can work without concerns. By improving the environment  
handling hazardous chemicals and creating a safe working environment, we maximize the safety and 
health of our employees and customer value based on higher safety awareness and health promotion.
Hazardous Chemicals and Safety Gear Management
We have a chemical substance and safety equipment management system in place used in all business 
sites to prevent occupational accidents that may arise. We systematically regulate and comply with the safe 
handling, storage, and management of hazardous substances that may be present in unloaded or received 
cargoes, as well as government agency duties. We are creating a safe and healthy workplace controlled by 
systematic management, such as regular safety inspections of equipment located in the workplace.
Occupational Safety and Health Committee
We have operated a separate Occupational Safety and Health Committee under the Industrial Safety and 
Health Act with the objective of discussing and making decisions on significant issues concerning the safety 
and health of our employees and workers at all business sites. The committee is comprised of a total of 10 
members, including employer members and worker members. It holds quarterly meetings to share details 
on major accidents, workplaces requiring corrective action, and the safety status of each site. At the meeting, 
agenda items for improvement are proposed and discussed.
Organization Dedicated to Safety Management
To maintain the workplace safe, we organized an organization dedicated to safety management that takes 
charge of managing safety and health throughout the workplace. The Occupational Safety and Health  
Committee oversees and improves safety and health on a regular basis. And in the event of a critical issue  
related to safety and health at the workplace, it is reported to the CEO so that prompt measures are taken and 
improvement is made.    
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Health and Safety Chief Officer
Health and Safety Officer
Supervisor
Occupational Safety  
and Health Committee
Safety Officer
Health Officer
CEO
Build a safe and healthy workplace
Environment
Safety
Health
Improve an  
environment handling  
hazardous chemicals
Create the safe working  
environment and raise safety  
awareness among workers
Promote health  
of employees
Maximize customer value
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Safety Management Organizational Chart
BEYOND LOGISTICS, 
BESIDE YOU
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Safety and Health Team

51
LX Pantos Sustainability Report 2023
Achievements and Goals 
Zero Occupational Accidents – Industrial Accident Management
LX Pantos is committed to minimizing occupational accidents. We manage and monitor industrial 
disasters and accidents yearly and strive to improve based on the results of monitoring.  As a result, 
we have maintained the level of occupational accidents to lower than the industry average. In 2022, 
we achieved zero occupational and severe accidents  As part of our efforts, we separately manage 
the industrial accident rate for partner resident companies at our domestic business sites, including 
warehousing and inventory management  partners at our domestic business sites, including ware-
housing and inventory partners and security/cleaning partners, as well as home installation engneers, 
special-type workers (one-person installation engineer for water purifiers, air conditioners, and  
small electronic products), and contract transportation drivers. We will reinforce our management to  
prevent labor losses at partner companies. Going forward, we will continue to monitor and control occupa-
tional accidents to minimize them at the current level.
Risk Assessment of Business Sites
We conduct regular risk assessments targeting domestic distribution centers. Through this, we identify,  
improve, and manage harmful risk factors in our business sites to prevent severe accidents and legal risks. 
Improvement measures are taken according to the risk assessment results, and the improvement results 
are also reported separately. As a result of the risk assessment in 2022, a total of 192 risks were found in the 
89 processes of all business sites. Currently, we are responding to the risks preemptively through improvement 
measures.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Risk Assessment Process and Results
1   Training for risk assessment officers
Online training for 109 risk assessment officers
3   Reporting on risk assessment results and receiving feedback
A total of 192 risks identified by process in 89 business sites
4   Improvement measures taken toward risks and  
the confirmation on improvement results
23 deficiencies found   
→ Improvement completed in August 
First half of the year
12 deficiencies found   
→ Improvement completed in December
Second half of the year
2   Self-assessment of risks
Risk assessment by each center  
(LX Pantos center manager + partner company manager for each process)
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Classification
Unit
2020
2021
2022
Industrial  
accident rate*
Workers
%
0.00
0.06
0.00
Partner companies
%
0.15
0.04
0.09
Lost workdays**
Workers
Case
0
4
0
Partner companies
Case
10
3
7
Occupational 
mortality
Workers
Case
0
0
0
Partner companies
Case
0
0
0
Occupational Accident Status
   *Industrial accident rate calculation: [No. of injured people / No. of workers] x 100 
Industrial accident rate period: January-December 2020, January-December 2021, January-December 2022
**Lost workdays: The number of workdays lost due to the death or injury of victims from accidents
BEYOND LOGISTICS, 
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52
LX Pantos Sustainability Report 2023
Internalization of Safety and Health
Response to Occupational Accidents
We operate a crisis response organization to swiftly take action and respond to occupational accidents. 
In the event of an occupational accident, the person or an employee who recognizes the accident first  
report the accident in accordance with the accident reporting system. When an initial report is made by the  
accident type, the emergency response organization is activated to systematically respond to the accident.
The same safety and health standards appliy to our partner companies. The process of responding to occu-
pational and industrial accidents is also put in place and managed. 
Emergency Response Drill
We have prepared a manual in response to occupational accidents based on Article 4 of the Enforcement 
Decree of the Serious Accidents Punishment Act, and we are currently in the process of checking if we can 
take action according to the manual. We also established an emergency response training plan semiannually 
and conduct emergency drills and inspections with the scenario the same as the actual situation. The 
emergency response training scenarios include accidents involving falling objects, falling accidents, fire, 
and collisions that may occur in the workplace. The Safety and Health Team at the head office manages the 
adequacy of emergency manuals and training records of each business site.
Response to COVID-19
We have maintained a company-wide response system against COVID-19 through guidelines that are stricter 
than government quarantine standards since the early days of the COVID-19 pandemic in Korea. We have 
put in place an emergency situation room operated 24 /7 that serves as a control tower, and distributed  
related company-wide guidelines for our employees. On top of that, we monitored the infection status of 
the employees  with a focus on infected people  as well as people who have closely contacted them. We  
continuously made efforts to curtail the spread of the pandemic by sending relief items to infected people. 
Until the official declaration of the end of COVID-19, we will maintain the current system so that we can 
make a safe workplace in which our employees’ health is ensured as a top priority.
Fire Drill
Fire drills are conducted separately in each distribution center to respond to risks and industrial accidents 
that may occur in the event of a fire. All employees in the business sites attended and checked whether they 
were adequately familiarized with everything from reporting a fire to initial response. On the basis of legal 
standards, we reviewed the systems that must be operated in the event of a fire, such as fire extinguishers, 
fire hydrants, receivers and transmitters, and guidance lights.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Occupational Accident Reporting System
• CEO
• CFO
• Division head
• Person responsible to management  
diagnosis / enhancement
• Holding company 
Team leader / corporation head /  
person responsible for the department / 
Business Planning Office head at  
head office, responsible person
Accident 
occurrence
*Additional reports is made depending  
on the severity of the accident
Safety and Health Team
CHO
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
Support with COVID-19 Prevention and Hygiene Products
Mask
2,080,000ea
Self-diagnosis kit
Kits for 75,000 tests
Anti-inflammatory 
product
2,240ea
Goods for overseas  
business trips
130ea
KRW 1.15 billion
KRW 160 million
KRW 5 million
KRW 6 million
*Period: January 2019 - December 2022
52

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LX Pantos Sustainability Report 2023
Education on Safety and Health
Education on safety and health is provided monthly to employees on Safety Environment Day, and we provide 
separate safety and health training tailored to each work characteristic. For instance, we offer adequate 
training related to safety and health customized for new hires, special-type workers, the person responsible 
for the safety and health management, and supervisors in order to preemptively prevent any occupational 
accidents. In addition, we provide quarterly joint inspections and regular diagnoses in regard of regular 
safety training, new hires training, and special safety training for about 90 partner companies in order to 
check their completion rate and supervise their safety and health education. 
Health Management Support for Employees
LX Pantos supports regular comprehensive health check-ups for employees and their spouses every year to 
promote employees’ health. We also operate medical offices within the company where health professionals 
work full-time within the office building. We placed defibrillators on each floor to cope with possible emer-
gencies, striving to create our workplace safe for employees. 
Even in special situations, such as the COVID-19 pandemic, we provided domestic and overseas employees 
with quarantine kits, including self-testing kits, to curb the spread of contagious diseases, and granted a  
total of 10 days of annual leave to confirmed patients in addition to the nationally mandated holidays.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Classification
Unit
2020
2021
2022
Regular safety 
training
Head office
Person
1,062
-**
1,381
Business sites
Person
633
604
599
Supervisor training
Person
71
75
106
    *No. of target trainees are calculated every year in line with internal standards
** Not implemented in 2021 in accordance with the laws and internal standards regarding the occupational safety and  
health of office workers
Occupational Safety and Health Education*
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54
LX Pantos Sustainability Report 2023
Information Security 
Information Security Management System
Information Security Policy
We have separate information security policies to thoroughly manage the personal data of our customers 
and information that is a critical asset of our business. In line with the policies, we also established detailed 
security guidelines. In addition, we prepared separate manuals for risk analysis and password management 
related to personal data, development security, failure response, and personal data leakage accidents so 
that those accidents can be handled according to procedures.
Information Security Training
In accordance with the Personal Information Protection Act, we annually provide information security training 
for all our employees on a regular basis. The same training is given not only to employees of the head office 
but also to the ones in subsidiaries to raise awareness of the significance of information security. The training 
is provided via online platform. We introduce specific cases so that the trainees can fully immerse in the 
training and see the effect. As we advance, we will keep internalizing the importance of information security 
through continued training and management.
Compliance with Information Security Laws
As of 2022, LX Pantos saw zero violations of the laws related to information security and the Personal Information 
Protection Act. In addition, there were no complaints or reports in regard to personal data leakage.
Information Security Management Status
Information Security Certification – ISO27001, ISMS / ISMS-P, TAPA FSR
LX Pantos laid the foundation for safeguarding information assets by obtaining ISO27001 certification  
established by the International Organization for Standardization for the information security management 
system. On top of that, we acquired ISMS certification for information security management system, which 
reviews and certifies the company’s security systems as well as TAPA FSR certification, which guarantees 
continuous improvement of the effectiveness and efficiency of the security management system, aiming 
to further enhance our information security system. We constantly monitor the requirements in the area of 
information protection while continuously managing and investing in information security systems so that 
we can maintain the certifications and secure a competitive edge through an advanced information protection 
system.
Policies on Information Security
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Information Security Governance
LX Pantos has established the Information Security Committee as a body to oversee the management of 
information security, taking the role of establishing key policies and measures concerning the information 
protection of the company. In addition, we operate the Information Security Working Council, an organization 
composed of working-level responsible employees so as to effectively carry out information protection  
activities. The council members regularly exchange opinions and review them among responsible people 
of departments, address concerning issues, and report responses to infringement incidents.
Organizational Chart of Information Security
Information Security Committee
Information Security  
Working Council
CEO
Chief Information  
Security Officer (CISO)
Chief Privacy Officer (CPO)
Security Guidelines for Employees 
Guidelines for Information Protection  
Relevant Departments
Security Guidelines for the Staff of  
Partner Companies
Guidelines for Information Protection 
Responsible Department 
Security Compliance Guidelines
Internal Management Plan  
on Personal Data 
지침
Manual on Risk Analysis 
Response Manual on  
Infringement Accident 
Manual on Development  
Security Standard 
Response Manual on Failure 
Response Manual on Personal  
Data Leakage Accident
메뉴얼
Information 
Security  
Policies
BEYOND LOGISTICS, 
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54

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LX Pantos Sustainability Report 2023
GOVERNANCE
Governance
BOD Status
The Board of Directors (BOD) of LX Pantos consists of a total of five directors, two inside directors, and three 
non-executive directors. The board members are appointed through comprehensive reviews with the 
standards of independence, diversity, and expertise. There is no discrimination in the appointment on the 
ground of gender, race, religion, politics, and other cultural backgrounds. As a representative of various 
stakeholders, including shareholders, the BOD oversees and decides on major management issues for the 
sustainable growth of LX Pantos. 
The BOD decides on matters stipulated in laws or the articles of incorporation, matters entrusted from 
the shareholders’ meeting, and critical matters related to the basic policy of corporate management and  
business execution. However, if an agenda item on the transaction for oneself is submitted, the director  
involved cannot exercise his or her voting rights in accordance with relevant laws.
BOD Operation
The BOD handles key agendas in connection to the company’s management and business through regular 
board meetings. We operate the BOD at the level of a listed company, reinforcing the board’s capabilities for 
task execution and supervision. Agenda items are shared 2 or 3 days before the board meetings for directors 
and auditors. We prepare meetings or gatherings for directors to improve their understanding of business 
and form a good relationship with them besides the board meeting to discuss agenda items. Legal and 
Compliance Support Team actively assists the BOD, striving to ensure that the BOD operates legally. In 2022, 
a total of 10 board meetings were held, and the attendance rate of directors was 100%.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BOD Activity & Remuneration
Classification
Unit
2020
2021
2022
No. of board meetings
Case
8
10
10
No. of reviews of ESG-related  
agenda items*
Case
2
2
2
No. of reports on critical matters**
Case
1
1
1
Remuneration of
KRW
0
0
0
   *ESG-related agenda: agenda items regularly reported to the BOD as possible ESG risks or for preemptive response
**Reporting of critical matters: agenda items reported as significant risks that may cause grave damage to business
Name
Gender
Role
Main career
Tenure
Choi Won-hyok
Male
CEO / Chairman
CEO of LX Pantos
~Mar. 2024
Bae Su-han 
Male
Inside director
CFO of LX Pantos
~ Mar. 2024
Choi-Sung-gwan
Male
Non-executive director
CFO of LX Holdings
~ Mar. 2026
Min Byeong-il
Male
Non-executive director
CFO of LX International
~ Mar. 2024
Kim Mi-jeong
Female
Non-executive director
Head of Investment Banking,  
Mirae Asset Securities
~ Mar. 2026
BOD Composition*
*As of March 22, 2023 
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56
LX Pantos Sustainability Report 2023
BOD Activities
Discussion on ESG Agenda Items
LX Pantos regularly reports ESG-related agenda items to the BOD with an aim to preemptively respond to 
business-related risks that are highly likely to occur or expected in terms of ESG management. In a regular 
board meeting every January, the ‘industrial safety and health plan’ is submitted for discussion, and a 
board meeting every November deals with internal transactions or transactions for oneself with subsidiaries. 
Additionally, when we are highly likely to face significant financial or non-financial risks in business man-
agement or material ESG management issues, they are presented as agenda items for the BOD meetings.
Subcommittee within the BOD - Internal Transaction Review Committee
LX Pantos established the Internal Transaction Review Committee to enhance the transparency and  
appropriateness of internal transactions. It is a committee under the division heads and the CFO, and it 
decides to whether it reviews or not the transactions with LG and LX customer companies based on the  
expected sales.The internal transaction review is divided into two; order review and investment review. 
If necessary, transactions are monitored in real-time through the pipeline and investment management  
system. A deliberation process is added according to the size and characteristics of the business. Accordingly, 
more extensive scale and higher-risk transactions require more in-depth reviews. In the case of insider 
transaction review, a total of 4 subcommittees are created to appropriately review each business by the  
total sales of each business opportunity.
We will elevate management transparency by facilitating the Internal Transaction Review Committee’s 
function to autonomously comply with fair trade and reduce insider transactions.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Operation Policy of the Internal Transaction Review Committee
❶  Operate the Internal Transaction Review Committee under the division heads and the CFO
❷  Implement company-wide review of new transactions with expected sales of over KRW 2 billion targeting LG or LX customers  
❸  Form the Internal Transaction Review Committee capitalizing on the existing regulations on the review of investment and 
order as well as its meeting body
❹  Operate and manage internal transaction reviews using the existing investment management system and pipeline system
LX Holdings Being Independent from Family Company
LX Holdings, which includes LX Pantos, was recognized for its independence from LG Group by the Fair 
Trade Commission (FTC) in June 2022. The FTC announced that it would closely review whether LX Holdings 
meets the requirements for independent management accreditation over the next three years. LX Holdings 
subsidiaries, including LX Pantos, will promote transparent management activities with an objective to 
reduce internal transactions and reinforce supervision so that they can step up their competitive edge 
through independent management. 
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
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57
LX Pantos Sustainability Report 2023
LX Jeong-Do Management
Jeong-Do Management Policy and System
LX Pantos has established the Department for Enhancement, an organization dedicated to Jeong-Do 
management, in order to practice systematic and unified Jeong-Do management activities. We have also 
formed and organically operated a coordinating organization for Jeong-Do management in each overseas 
business site. In addition, we are running a management diagnosis organization that conducts regular 
diagnoses for eliminating factors against market leading and impediments and for supporting the internal 
organization’s higher performance and competitiveness.
Code of Ethics
LX Pantos established the Code of Ethics as the basic rule for ethical management. We make decisions and 
take action on the foundation of it. Our Code of Ethics is disclosed on the website, and all employees are 
responsible for abiding by it. It includes not only the guiding rules for behaviors that become the standard of 
making decisions but also anti-corruption provisions related to fair trade and fair competition.
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
Organization for Execution
Aiming to practice systematic and unified Jeong-Do management, we have placed an organization dedicated 
to Jeong-Do management that performs related tasks. We also have Management Diagnosis / Enhancement 
that fulfills management diagnosis and improvement functions so that we can remove market impediments 
and make higher performance while raising competitiveness.
Achievements and Goals
Operation of the Reporting System
We run the reporting system through the Jeong-Do management portal so as to receive reports regarding 
workplace harassment, including sexual harassment and discrimination, information leakage, and unfair 
trade as well as grievances of partner companies. In 2022, a total of 35 cases were registered; 15 reports 
from employees, 17 grievances from partner companies, and 3 complaints from customers. We completed  
investigations on all the reported items. The cases confirmed to be true are handled per internal regulations, 
and we do our best to prevent recurrences.
Classification
Unit
2020
2021
2022
No. of registered cases
Case
52
40
35
No. of valid cases handled
Case
52
40
35
Reporting System Operation Status
CEO
• Review of business competitiveness 
• Deliberation of corruption  
• Education / culture dissemination 
• Diagnosis of reports
• Operation of the bribery reporting system
• Digitalization of Jeong-Do management work
Person responsible to management diagnosis / enhancement
Ethics Hotline
We operate the Ethics Hotline that allows our employees to report violations of Jeong-Do management or 
corruption. Reports can be made by employees as well as other related parties via online, mail, fax, or other 
methods. By operating this system, we strive to improve corrupt behaviors, unreasonable systems, and 
work processes.
It is strictly prohibited to accept money, valuables, or graft from stakeholders. We forbid employees from 
receiving any money or gifts in the event of congratulations and condolences as well as personal gifts. We 
established the bribery reporting system in the case of unavoidable receipts so that we can return the grafts. 
If the return cannot be made, we donate them to social welfare organizations. In any case, we thoroughly 
manage to make sure that individual employees are prohibited from accepting grafts, including money, 
gifts, and congratulatory or condolatory money.
LX Jeong-Do Management Monitoring System
We have operated a monitoring system for Jeong-do management put in place to detect and prevent 
anomalies in overall management. We developed anomaly indicators necessary for the review of sales and 
profitability indicators and the diagnosis of businesses and shared them with the head office and overseas 
subsidiaries for the application. The indicators are used in the dashboard that can detect business risks,  
prevent adverse issues from occurring, and raise profitability, growth potential, and operational efficiency.
• E-mail : business_audit_enhancement@lxpantos.com
• Tel : 82-2-3771-2012
• Address : LX Pantos Management Diagnosis / Enhancement Team 1, 58 Saemunan-ro, Jongno-gu, Seoul
• Ethics Hotline : http://ethics.lxholdings.co.kr/index.do
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LX Code of Ethics

58
LX Pantos Sustainability Report 2023
Internalization of Jeong-Do Management
Education on Jeong-Do Management 
We operate a variety of educational programs in regard to Jeong-Do management for employees, allowing 
them to participate in the programs on a regular basis. Currently, we are expanding the scope and types of 
education so that Jeong-Do management education is provided to all employees at all business sites in and 
outside Korea. To maximize the educational effect, we have developed various types of educational content, 
such as quizzes and web drama production.
The programs cover topics such as abuse of power in the workplace, information security, the pursuit of 
private interests, unfair behavior, and poor attendance, which are examples of violations of Jeong-Do  
management. We provide customized training by the position and situation of the trainee. For those in the 
sales area, the program covers the selection of partner companies and expenses for serving clients. On the 
other hand, those who work in overseas sites learn about the business operation and organizational issues 
of the corporation to which they are dispatched.
Promotion to Embed Jeong-Do Management in the Company
In addition to Jeong-Do management education, we strive to establish a corporate culture of Jeong-Do 
management through promotional activities. We are distributing a newsletter that includes webtoons on 
the topics of Jeong-Do management in the actual work and violation cases that can be relatable to employees. 
In addition, a monthly publication of ‘words that gives me strength, quotes of the month’ is distributed and 
posted to encourage natural and positive changes among employees. We make efforts to internalize Jeong-
Do management within the company through these various contents and activities.
Classification
Unit
2020
2021
2022
No. of people taking the program
Person
1,717
1,845
1,924
Program completion rate
%
100
100
100
Jeong-Do Management Educational Program
Education target
Main topic
Method
Frequency
Number
All employees  
in Korea
Jeong-Do management  
in practice
Online post, com-
pany-wide e-mail
Monthly
12 times
Words that gives me strength, 
‘Quotes of the Month’ 
Online post, com-
pany-wide e-mail
Monthly
12 times
Organization managers in 
and outside Korea
Response process when Jeong-Do 
management issues occur
Company-wide 
e-mail
When an issue 
occurs
Once
Jeong-Do Management Activities
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
58

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LX Pantos Sustainability Report 2023
Pledge to Practice Jeong-Do Management
We receive the Pledge to Practice Jeong-Do Management every year online to ensure that they abide by the  
LX Code of Ethics and practice Jeong-Do management. Our partner companies also participate in the 
pledge.
Compliance
We carry out company-wide compliance activities every year in compliance with related laws and compliance 
control standards. While making various efforts to reinforce our integrity and compliance management, we 
review compliance risks in advance by monitoring and managing violations against laws and regulations. For 
the past three years, LX Pantos has seen zero violations of laws. Through such consistent management and 
control, we will always do our business in a transparent manner, abiding by laws and regulations.
Classification
Unit
2020
2021
2022
Unfair trade practices such as anti- 
competitive behavior and monopoly
No. of violations
Case
0
0
0
Amount of fines
KRW
0
0
0
Other social or economic offenses
No. of violations
Case
0
0
0
Amount of fines
KRW
0
0
0
Law Violation Status
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
Pledge to Practice Jeong-Do Management
I pledge to abide by the following in the course of performing my duties.
❶  I will respect our members, develop mutually with partner companies through fair trade, honestly provide the best value to 
the customers through fair competition with competitors, and fulfill my responsibilities and obligations to the  
shareholders and society.
❷  As a member of LX, I will fulfill my responsibilities and obligations to establish and practice Jeong-Do management  
culture within the organization.  
❸  Understanding that I will be exempted from liability for ignorance of the regulations while performing my duties, I will be 
fully familiarized with company regulations, comply with compliance-related obligations, such as the Monopoly  
Regulation and Fair Trade Act, and not engage in any unjust acts that violate them.
❹  When I am aware of unfair trade, unjust behavior, or corruption of an employee of the company, or when I am proposed to 
involve unjust behavior or corruption from partners in the course of doing business, I will immediately notify the company.
❺  In the case of conducting regular or non-regular investigations on the violations of the LX Code of Ethics or compliance, I will 
submit relevant data (including electronic records such as documents, e-mails, and files stored on company PCs and VDIs) 
requested by the company, and I agree that the company review and use the submitted data. I am committed to complying 
with all cooperation obligations. 
❻  If I violate this pledge, I will take all responsibility for it.
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
ENVIRONMENT
SOCIAL
GOVERNANCE
APPENDIX
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

05
61
63
65
67
68
69
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Appendix
60
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
BEYOND LOGISTICS, 
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61
LX Pantos Sustainability Report 2023
Financial Performance
Consolidated Financial Statements
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
Description
As of December. 31, 2022
As of December. 31, 2021
I. Assets
(1) Current Assets
1,748,009,514,078
1,806,998,692,259
Cash and cash equivalents
465,704,442,685
232,957,933,961
Short-term financial instruments 
9,653,885,494
686,252,860
Accounts receivable
1,080,807,872,924
1,268,330,959,700
Contract assets
21,476,471,060
56,512,948,880
Note receivables
27,059,961,398
5,585,356,964
Unrealized gain
515,067,731
217,829,763
Advance payments
5,787,758,114
14,773,048,123
Prepaid expenses
99,025,674,101
203,972,659,690
Other current assets
36,837,219,307
19,975,315,300
Inventory
1,141,161,264
2,870,017,318
Non-current assets held for sale
-
1,116,369,700
(2) Non-current assets
978,879,738,714
600,319,284,846
Investment assets
104,247,382,066
9,141,384,912
Investments in subsidiaries and associates
35,776,970,342
36,747,309
Premises and equipment
288,021,264,622
247,537,991,120
Intangible assets
247,806,706,356
125,762,957,115
Differed tax assets 
8,393,170,778
7,325,294,763
Other non-current assets
25,089,757,702
26,923,719,268
Right-of-use assets
232,127,783,444
183,591,190,359
Retirement payment assets
37,416,703,404
-
Total assets
2,726,889,252,792
2,407,317,977,105
II. Liabilities
(1) Current liabilities
1,123,125,319,212
1,342,754,038,368
Short-term borrowings 
51,684,317,837
43,824,016,757
Accounts payable
644,534,375,602
827,496,403,545
Non-trade payables
81,911,553,366
39,512,617,717
Advance received 
2,423,640,743
5,371,918,046
Description
As of December. 31, 2022
As of December. 31, 2021
Withholdings
11,675,923,732
13,636,118,515
Current tax liabilities
37,131,040,575
63,300,271,715
Accrued expenses
73,840,664,285
80,937,177,234
Current portion of long-term debt
24,866,189,600
16,666,640,000
Contract liabilities
84,697,166,755
173,104,048,213
Deposits received
5,074,987,086
8,402,647,946
Other current financial liabilities 
3,363,984,609
4,185,641,153
Current lease liabilities
87,499,445,151
66,316,537,527
Current provisions
14,422,029,871
-
(2) Non-current liabilities
541,431,877,718
172,237,482,917
Bond
69,881,059,083
-
Long-term borrowings
292,081,413,400
23,381,381,618
Retirement payment liabilities
5,437,236,677
5,303,210,957
Deferred tax liabilities
10,124,634,906
4,467,557,131
Provision
9,696,268,990
11,349,324,668
Long-term deposit
-
161,443,350
Other non-current liabilities
4,726,821,812
5,603,261,963
Lease liabilities
149,484,442,850
121,971,303,230
Total liabilities
1,664,557,196,930
1,514,991,521,285
III. Equity
Capital stock
10,000,000,000
10,000,000,000
Capital surplus
5,389,954,952
4,573,104,191
Other equity
(12,928,449,873)
(12,928,449,873)
Accumulated other comprehensive income
(71,153,640,484)
(20,118,681,819)
Retained earnings
1,127,777,583,324
907,935,445,097
Controlling interest
1,059,085,447,919
889,461,417,596
Non-controlling interest
3,246,607,943
2,865,038,224
Total equity
1,062,332,055,862
892,326,455,820
Total liabilities and equity
2,726,889,252,792
2,407,317,977,105
For the year ended December 31, 2022
For the year ended December 31, 2021
(Unit: KRW)

62
LX Pantos Sustainability Report 2023
Consolidated Statement of Comprehensive Income
Financial Performance
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com
Description
As of December. 31, 2022
As of December. 31, 2021
I. Sales
10,672,172,829,783
7,817,729,253,666
II. Cost of sales
(9,844,361,515,124)
(7,062,979,022,844)
III.Gross profit
827,811,314,659
754,750,230,822
IV. Selling, general, and administrative expenses
(453,347,045,589)
(394,368,497,949)
V. Operating income
374,464,269,070
360,381,732,873
VI. Non-operating income
23,371,562,499
2,597,123,564
Finance income
282,739,106,257
95,537,296,314
Finance costs
(273,669,136,106)
(95,557,513,506)
Income related to associates and subsidiaries
10,595,996,115
(634,674,910)
Other non-operating income
3,705,596,233
3,252,015,666
VII. Continuing operations income  
before income tax
397,835,831,569
362,978,856,437
VIII. Income tax expense
(108,780,217,022)
(95,438,359,836)
IX. Net income
289,055,614,547
267,540,496,601
Net income attributable to:
Equity attributable to owners of parent
287,690,574,042
266,935,302,257
Non-controlling interest
1,365,040,505
605,194,344
Earnings per share of owners of parent
Basic and diluted EPS
143,845
133,468
For the year ended December 31, 2022
For the year ended December 31, 2021
(Unit: KRW)

63
LX Pantos Sustainability Report 2023
Independent Assurance Statement
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
To: The Stakeholders of LX Pantos Co., Ltd.
Introduction and Objectives of Work
BSI Group Korea (hereinafter "the Assurer”) was requested to verify LX Pantos 2023 Sustainability Report (hereinafter 
“the Report"). This assurance statement applies only to the relevant information included in the scope of the 
assurance. LX Pantos is solely responsible for all information and assertion contained in the Report. The responsibility 
of the Assurer is to provide LX Pantos Management with independent assurance statement based on its expert 
opinions by applying the verification methodology for the specified assurance scope. It is also to provide the 
information to all stakeholders of LX Pantos.
Standards and Levels
This assurance was based on the AA1000AS (Assurance Standard) v3 (2020) Assurance Standard and confirmed that  
the Report was prepared in accordance with the GRI Standards, the international standards guidelines of sustainability 
reports. In accordance with the AA1000 AS, the assurance level was Moderate Level, and conducted against Type 
1 to confirm compliance with the four principles of the AA1000 AP (AccountAbility Principles) 2018. Therefore, 
this assurance statement does not confirm the reliability and quality of the key achievements and assertion  
contained in the Report.
Scope
The scope of assurance applied to the Report is as follows;
Methodology
As a part of its independent assurance, the Assurer has used the methodology developed for relevant evidence 
collection in order to comply with the verification criteria and to reduce errors in reporting. The Assurer has 
performed the following activities;
Limitation
The Assurer performed limited verification for a limited period based on the data provided by the reporting 
organization. It implies that no significant errors were found during the verification process, and that there are 
limitations related to the inevitable risks that may exist. The Assurer does not provide assurance for possible future 
impacts that cannot be predicted or verified during the verification process and any additional aspects related 
thereto.
Assurance Opinion  
On the basis of our methodology and the activities described above, it is our opinion that The information and data 
included in the Report are accurate and reliable and the Assurer cannot point out any substantial aspects of material 
with mistake or misstatement. The Report is prepared in accordance with the GRI Standards. (Reporting in  
accordance with the GRI standards) The assurance opinions on the four principles presented in the AA1000 AP 
(2018) are as follows.
• Review of the system for sustainability management strategy process and implementation
• Review of materiality issue analysis process and prioritization by reviewing materiality issue analysis  
process and verifying the results
• Review of the supporting evidence related to the material issues through interviews with senior managers  
in the responsible department 
• Verification of data generation, collection and reporting for each performance index
• Report contents during the period from January 1st to December 31st 2022 included in the report, some data 
included 2023.
• Major assertion included in the Report, such as sustainability management policies and strategies, goals, 
projects, and performance, and the Report contents related to material issues determined as  
a result of materiality assessment.
• Appropriateness and consistency of processes and systems for data collection, analysis and review
• Financial information in Appendix
• Index items related to other international standards and initiatives other than the GRI 
• Other related additional information such as the website, business annual report.
The following contents were not included in the scope of assurance.
BEYOND LOGISTICS, 
BESIDE YOU
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64
LX Pantos Sustainability Report 2023
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
AA1000 AP (2018)
❶ Inclusivity: Stakeholder Engagement and Opinion
LX Pantos defined Domestic and foreign employees, Customer (Suppliers, partner companies, etc.) and External 
stakeholders and professionals (The central and local governments, associations, etc.) as key stakeholder groups, 
and operated communication channels for each stakeholder group for engagement. LX Pantos reflected key issues 
derived from  stakeholder channels to sustainability management decisions and disclosed the process in the Report.
❷ Materiality: Identification and reporting of material sustainability topics 
LX Pantos established the strategy related to sustainability management and established the process to derive  
reporting issues. LX Pantos identified financial and social/environmental impacts and derived 10 major issues 
based on the analysis of media research, benchmarking global advanced companies in its field, and analysis of 
major global initiatives related to sustainability.
❸ Responsiveness: Responding to material sustainability topics and related impacts
LX Pantos established the management process for key reporting issues determined by the materiality assessment, 
and implemented a response plan for each issue to appropriately respond to the derived core issues that reflects 
the expectations of stakeholders. LX Pantos disclosed the relevant process including establishing policy and indica-
tors, activity and response performance on key reporting issues in the Report.
❹ Impact: Impact of an organization's activities and material sustainability topics on the organization and 
stakeholders
LX Pantos established the process to identify and evaluate the impact on organizations and stakeholders related to 
key reporting issues. LX Pantos used impacts, risk and opportunity factor analysis results for key reporting issues to 
make decisions to develop response strategies for each issue, and disclosed the process in the Report.
Key areas for ongoing development
검증인은 검증결과에 영향을 미치지 않는 범위에서 다음 의견을 제시합니다.
Statement of independence and competence
The Assurer is an independent professional institution that specializes in quality, health, safety, social and 
environmental management with almost 120 years history in providing independent assurance services. No member 
of the assurance team has a business relationship with LX Pantos. The Assurer has conducted this verification  
independently, and there has been no conflict of interest. All assurers who participated in the assurance have 
qualifications as an AA1000AS assurer, have a lot of assurance experience, and have in-depth understanding of the 
BSI Group's assurance standard methodology.
Evaluation against GRI ‘In Accordance’ Criteria
The Assurer confirmed that the Report was prepared in accordance with the GRI Standards and the disclosures 
related to the following Universal Standards and Topic Standards Indicators based on the data provided by LX Pantos, 
the sector standard was not applied.
[Universal Standards]
2-1 to 2-5 (The organization and its reporting practices), 2-6 to 2-8 (Activities and workers), 2-9 to 2-21 (Governance), 
2-22 to 2-28 (Strategy, policies and practices), 2-29 to 2-30 (Stakeholder engagement), 3-1 to 3-3 (Material Topics  
Disclosures)
[Topic Standards]
201-1, 202-1, 203-1, 205-2~3, 206-1, 302-1, 305-1~2, 306-3, 308-2, 401-1, 401-3, 403-1~7, 403-9, 404-1~3,  
405-1~2, 406-1, 414-2, 418-1
• As an unlisted company, LX Pantos embodied its commitment to sustainability management to internal  
and external stakeholders by publishing the first sustainability report. LX Pantos has no mandatory under  
related Korean laws, however it may be helpful to advance sustainability management system through  
disclosing governance structure and specifying related processes.
• It may be helpful to advance sustainability management system by disclosing mid- to long-term ESG plan 
reflected the key industry and business characteristics of LX Pantos as well as disclosing the key roles and 
responsibilities of ESG dedicated organizations dedicated to sustainability issues.
7 Mar 2023
S. H. Lim / BSI Group Korea, Managing Director
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

65
LX Pantos Sustainability Report 2023
GRI Content Index
Statement of use
LX Pantos follows the GRI standards to disclose its information regarding sustainable management from January 1, 2022 through December 31, 2022. 
GRI 1 used
GRI 1: Foundation 2021
Applicable GRI Sector Standard(s)
Not available as of now (the standards applicable to the logistics industry where we belong are not published as of the date of issuance in March 2023)
GRI Standard 2021
Indicators
Page
Note
General Disclosures
GRI 2: General 
Disclosures 
2021
2-1
Organizational details
2, 7
2-2
Entities included in the organization’s  
sustainability reporting
2
2-3
Reporting period, frequency and contact point
2
2-4 
Restatements of information
-
Not applicable since 
it is the first report 
published
2-5
External assurance
63-64
2-6 
Activities, value chain, and other business relationships
7-21
2-7
Employees
45
2-8
Workers who are not employees
45
2-9
Governance structure and composition
55
2-10
Nomination and selection of the highest governance body
N/A
Not subject to data 
disclosure under 
the commercial law 
since we are unlisted
2-11
Chair of the highest governance body
55
2-12
Role of the highest governance body in overseeing  
the management of impacts
24, 55
2-13
Delegation of responsibility for managing impacts
24, 55
2-14
Role of the highest governance body in  
sustainability reporting
24
2-15
Conflicts of interest
N/A
Not subject to data 
disclosure under 
the commercial law 
since we are unlisted
2-16
Communication of critical concerns
24, 55
2-17
Collective knowledge of the highest governance body
24, 55
2-18
Evaluation of the performance of the highest  
governance body
N/A
Not subject to data 
disclosure under 
the commercial law 
since we are unlisted
GRI Standard 2021
Indicators
Page
Note
General Disclosures
GRI 2: General 
Disclosures 
2021
2-19
Remuneration policies
Information 
Unavailable
Not subject to data 
disclosure under 
the commercial law 
since we are unlisted
2-20
Process to determine remuneration
Information 
Unavailable
Not subject to data 
disclosure under 
the commercial law 
since we are unlisted
2-21
Annual total compensation ratio
Confidential
Disclosure is not pos-
sible due to internal 
confidentiality
2-22
Statement on sustainable development strategy
5
2-23
Policy commitments
32, 41-42, 49, 
56-57, 59
2-24
Embedding policy commitments
34, 42, 49
2-25
Processes to remediate negative impacts
57~59
2-26
Mechanisms for seeking advice and raising concerns
49, 57-59
2-27
Compliance with laws and regulations
59
2-28
Membership associations
69
2-29
Approach to stakeholder engagement
28
2-30
Collective bargaining agreements
47
Material Topics
GRI 3:Material 
Topics 2021
3-1
Process to determine material topics
29
3-2
List of material topics
30
Establishment of an environment management
GRI 3:Material 
Topics 2021
3-2
List of material topics
30
3-3
Management of material topics
33-34
NON-GRI
No standards related to topics
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

66
LX Pantos Sustainability Report 2023
GRI Content Index
GRI Standard 2021
Indicators
Page
Note
Action on climate change
GRI 3:Material Topics 2021
3-3
Management of material topics
35
GRI 302: Energy 2016
302-1 
Energy consumption within the organization
36
GRI 305: Emissions 2016
305-1
Direct (Scope 1) GHG emissions
36
305-2 
Energy indirect (Scope 2) GHG emissions
36
GRI 306: Waste 2020
306-3
Waste generated
37
Fair transaction and shared growth
GRI 3:Material Topics 2021
3-3
Management of material topics
42
GRI 206: Anti-competitive  
Behavior 2016
206-1 
Legal actions for anti-competitive behavior, anti-trust, 
and monopoly practices
59
Social value creation and sharing
GRI 3:Material Topics 2021
3-3
Management of material topics
43-44
GRI 203: Indirect economic  
impacts 2016
203-1
Infrastructure investments and services supported
44
Supply chain ESG management
GRI 3:Material Topics 2021
3-3
Management of material topics
41
GRI 308: Supplier  
Environmental assessment 2016
308-2
Negative environmental impacts in the supply chain 
and actions taken
41
GRI 414: Supplier Social  
Assessment 2016
414-2
Negative social impacts in the supply chain and  
actions taken
41
GRI Standard 2021
Indicators
Page
Note
Protection of human rights and diversity
GRI 3:Material Topics 2021
3-3
Management of material topics
49
GRI 405: 
Diversity and Equal Opportunity 
2016
405-1
Diversity of governance bodies and employees
45
GRI 406:  
Non-discrimination 2016
406-1
Incidents of discrimination and corrective actions taken
57
Human resource management
GRI 3:Material Topics 2021
3-3
Management of material topics
45-48
GRI 202: Market Presence 2016
202-1
Ratios of standard entry level wage by gender compared 
to local minimum wage
45
GRI 401: Employment 2016
401-1
New employee hires and employee turnover
45
401-3
Parental leave
48
GRI 404: 
Training and Education  
2016
404-1
Average hours of training per year per employee
46
404-2
Programs for upgrading employee skills and transition 
assistance programs
46
404-3
Percentage of employees receiving regular performance 
and career development reviews
47
Management of employees’ safety and health
GRI 3:Material Topics 2021
3-3
Management of material topics
50
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

67
LX Pantos Sustainability Report 2023
GRI Content Index
GRI Standard 2021
Indicators
Page
Note
GRI 403: Occupational Health  
& Safety 2018
403-1
Occupational health and safety management system
50
403-2
Hazard identification, risk assessment, and incident 
investigation
51
403-3
Occupational health services
53
403-4
Worker participation, consultation, and communication 
on occupational health and safety
50, 53
403-5
Worker training on occupational health and safety
53
403-6
Promotion of worker health
53
403-7
Prevention and mitigation of occupational health and 
safety impacts directly linked by business relationships
52
403-9
Work-related injuries
51
Integrated ESG risk management
GRI 3:Material Topics 2021
3-3
Management of material topics
25
GRI 205: Anti-corruption 2016
205-2
Communication and training about anti-corruption 
policies and procedures
57-59
205-3
Confirmed incidents of corruption and actions taken
57
Establishment of an ESG management system
GRI 3:Material Topics 2021
3-2
List of material topics
30
3-3
Management of material topics
23-24
NON-GRI
No standards related to topics
GRI Standard 2016
Indicators
Page
GRI 200 Economic Performance 
GRI 201: Economic  
performance 2016
201-1
Direct economic value generated and distributed
61-62
GRI 400 Social Performance 
GRI 418:  
Customer Privacy 2016
418-1
Substantiated complaints concerning breaches of 
customer privacy and losses of customer data
54
Topic
Code
Metrics
Disclosures
Page
Note
Green-
house Gas 
Emission
TR-AF-
110a.1
Gross global Scope 1 emissions
Quantitative
tCO2-eq
36
TR-AF-
110a.2
Discussion of long-term and short-term strategy 
or plan to manage Scope 1 emissions, emissions 
reduction targets, and an analysis of performance 
against those targets
Qualitative
-
36
Air Quality
TR-AF-
120a.1
Air emissions of the following pollutants:  
(1) NOx (2) SOx, and (3) particulate matter (PM10)
Quantitative
ton
-
Labor 
Practices
TR-AF-
310a.1
Percentage of drivers classified as  
independent contractors
Quantitative
%
46
TR-AF-
310a.2
Total amount of monetary losses as a result of  
legal proceedings associated with labor law  
violations
Quantitative
KRW 
million
-
No labor law 
violations
Employee 
Health & 
Safety
TR-AF-
320a.1
Employee industrial accident rate
Quantitative
%
51
Supply 
Chain 
Manage-
men
TR-AF-
430a.2
Total greenhouse gas (GHG) footprint across  
transport modes
Quantitative
tCO2-eq
-
Accident 
& Safety 
Manage-
ment
TR-AF-
540a.1
Description of implementation and outcomes of  
a Safety Management System
Qualitative
-
51-52
TR-AF-
540a.2
Number of aviation accidents
Quantitative
case
N/A
TR-AF-
540a.3
Number of road accidents and incidents
Quantitative
case
N/A
SASB Index
This report embodies the data regarding air freight and logistics industry that falls into the transportation 
sector pursuant to the SASB Industry Standards. 
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
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68
LX Pantos Sustainability Report 2023
GRI Content Index
Table
Theme
Metrics
Page
Principles of  
Governance
Governing purpose
Setting purpose
23-24
Quality of governing body
Governance body composition
55-56
Progress against strategic milestones
23, 29
Stakeholder engagement
Material issues impacting stakeholders 
29
Relations between remuneration system  
and impacts on economy, environment,  
and society
-
Ethical behavior
Anti-corruption
57-59
Protected ethics advice and reporting  
mechanisms
57
Risk and opportunity over-
sight
Integrating risk and opportunity into  
business process
25
Planet
Climate change
Greenhouse gas (GHG) emissions
36
TCFD implementation
-
Paris-aligned GHG emissions targets and  
impacts of GHG emissions
36
Nature loss
Land use and ecological sensitivity
-
Freshwater availability
Water consumption and withdrawal in  
water-stressed areas
36
Air pollution
Impact of air pollution
-
Water pollution
Nutrients, Impact of water pollution
-
Solid waste
Single-use plastics, Impact of solid waste 
disposal
37
Resource availability
Resource circularity
37
WEF Stakeholder Capitalism Metrics
We disclose the key agenda items in accordance with a set of Stakeholder Capitalism Metrics presented by the World Economic Forum (WEF) through this report to communicate with stakeholders. 
Table
Theme
Metrics
Page
People
Dignity and equality
Diversity and inclusion
45
Pay equality
45
Discrimination and harassment incidents  
and the total amount of monetary losses
59
Human rights review, grievance impact and 
modern slavery
49
Health and well-being
Health and safety
51-52
Monetized impacts of work-related icidents  
on organization
51
Skills for the future
Training provided
46
Prosperity
Employment and  
wealth generation
Absolute number and rate of employment
45
Economic contribution
7-10
Financial investment contribution
-
Infrastructure investments and services  
supported
37
Significant indirect economic impacts
45, 62
Innovation of better  
products and services
Total R&D expenses, Social value generated
15-21
Community and  
social vitality
Total tax paid
-
Total Social Investment(seven categories 
defined by CECP Valuation Guidance)*
-
* Local community, human rights, diversity, tolerance, training, safety&health, and labor-management relations
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
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69
LX Pantos Sustainability Report 2023
Certificate
Verifier
Expiry Date
AEO (in the freight forwarder category)
Korea Customs Service
~ May 14, 2023
AEO (in the bonded area operator category)
Korea Customs Service
~ Dec. 31 ,   2023
ISO9001 (quality management system)
Korean Register of Shipping 
~ Jul. 01 ,   2023
ISO13485 (medical device quality management system)
SGS
~ May 14, 2023
ISO14001 (environmental management system)
Korean Register of Shipping
~ Jul. 01 ,   2023
ISO45001 (management systems of occupational health and safety)
Korean Register of Shipping
~ Aug. 02, 2024
ISO28000 (logistics security management system)
Korean Register of Shipping
~ Sep. 28, 2025
ISO/IEC27001 (information security management system)
British Standards Institution
~ Aug. 02, 2025
Excellent green logistics practice company
Ministry of Land,  
Infrastructure and Transport
~ Dec. 11, 2024
Excellent logistics company
Ministry of Land,  
Infrastructure and Transport
-
TAPA (supply chain security and safety certification)
Transported Asset  
Protection Association
~ Dec. 05, 2024
Information security management system
Korea Association  
for ICT Promotion
~ Sep. 24, 2025
Information security and personal data management system
Korea Association  
for ICT Promotion
~ Sep. 24, 2025
CEIV Pharma (air transport of pharmaceuticals)
International Air  
Transport Association
~ May. 31, 2023
GDP(Good Distribution Practices)
SGS
~ Jun. 23, 2025
CEIV Fresh (air transport of perishables)
International Air  
Transport Association
~ Dec. 12, 2025
first grade excellent shipowner / shipper
Ministry of Oceans
and Fisheries
~ Jul. 27, 2024
No.
Association
Note
1
Korea Integrated Logistics Association
President
2
Korea International Trade Association
Member
3
Korea International Freight Forwarders Association
Member
4
Korea Chamber of Commerce and Industry (Seoul)
Permanent member
5
Korea Enterprises Federation
Vice President
6
Korea Customs Logistics Association
Member
7
Korea AEO Association
Member
8
International Air Transport Association
Member
9
Korea Electric Engineers Association
Member
10
Korea Electrical Contractors Association
Member
11
Korea Fire Safety Association
Member
12
Korea Chemicals Management Association
Member
13
Korea Industrial Safety Association
Member
14
Korea Industrial Health Association
Member
15
Korea Freight Forwarders Association
Member
16
Korea Trucking Association
Member
17
Korea Trucking Association Cooperatives
Member
18
Korea Individual Small-sized Trucking Association
Member
Awards & Certificates
Key Certificates and Awards
Key Membership Status
OVERVIEW
APPENDIX
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
OVERVIEW
VALUE DELIVERER
ESG COMMITMENT
ESG FACTBOOK
APPENDIX
Financial Performance
Third-Party Assurance Statement
GRI Content Index
SASB Index
WEF Stakeholder Capitalism Metrics
Awards & Certificates
BEYOND LOGISTICS, 
BESIDE YOU
https://www.lxpantos.com

www.lxpantos.com