EMPOWERING TOMORROW, SUSTAINING TODAY 
SUSTAINABILITY 
REPORT 
2022

4. OUR DIGITAL IMPACT	
31
4.1	
Building Bridges To A Connected World: Digital Inclusion	
32
4.2	
Championing Customer Privacy And Data Protection	
36
5. OUR COMMUNITIES	
39
5.1	
Education: Enabling Brighter Futures	
41
5.2	
Environment: Stewards Of A Sustainable World	
46
5.3	
Community Relief: Supporting Those In Need	
48
6. OUR PEOPLE	
50
6.1 	
Nurturing Our Greatest Asset: Our People	
51
6.2 	
Cultivating A Diverse & Inclusive Workforce	
54
6.3 	
Fostering Gender Equality: A Balanced Workforce	
56
6.4 	
Empowering Employee Well-Being And Development	
57
6.5 	
Health And Safety:	
63
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP	
65
7. 1 	
Building A Strong Governance Structure	
66
7.2	
 Integrating Sustainability Into Our Governance	
70
7.3	
 Sourcing Responsibly	
72
7.4	
 Upholding Ethical Integrity	
74
7.5 	
Navigating Risks Responsibly	
77
7.6	
Responsible Tax Practices	
79
8.  CLOSING MESSAGE	
80
9.  ASSURANCE STATEMENTS	
82
10. GRI CONTENT INDEX	
85
OUR CEO’S REFLECTIONS	
3
1. OUR SUSTAINABLE JOURNEY: UNITED GROUP	
4
1.1	
Our Company	
3
1.2	
Our Growth Story	
9
2. OUR SUSTAINABLE JOURNEY: UNITED GROUP	
10
2.1 	
A Message From United Group’s Executive Director 
	
For Compliance, Risk & Sustainability	
11
2.2	
A Year In Review: Sustainability Achievements 	
12
2.3	
Our Materiality Topics	
14
2.4	
Our Contribution To The Sustainable Development Goals (SDGs)	
15
3. OUR PLANET	
16
3.1	
Emission Reduction Targets	
17
3.2	
Our Progress And Strategy	
18
3.3	
Empowering Sustainability With Renewable Energy	
24
3.4	
Circular Economy	
25
3.5	
Promoting Sustainable Innovation	
28
3.6	
The Path Forward	
30
Contents
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022

In 2022, we extended our support to 
those affected by the war in Ukraine, 
launched initiatives to address supply 
chain challenges, and contributed to 
relief efforts in response to the ongoing 
pandemic and launched initiatives to 
address supply chain challenges. 
	
Recognizing that our journey 
towards sustainability is not a solitary 
path, I want to express my sincere grat-
itude to our employees, partners, cus-
tomers, and all stakeholders for their sup-
port and collaboration on this journey. 
	
As we step into the future, we 
remain focussed on successfully grow-
ing our business, while driving our sus-
tainability agenda forward and working 
towards meeting our sustainability tar-
gets. Together, we will continue to make 
a meaningful difference. Together, we 
will build a more sustainable and con-
nected future for all. 
Sincerely,
Victoriya Boklag
CEO, United Group
I am pleased to present our 2022 Sustain-
ability Report, a testament to our commit-
ment to responsible business practices and 
the transformative power of connectivity 
in Southeast Europe. The importance of a 
connected world became even more pro-
nounced, as this year has been marked by 
a series of extraordinary challenges that 
tested our resilience and determination. We 
faced the complexities of a world still reel-
ing from a global pandemic and contended 
with events that profoundly impacted the 
global landscape. The challenging context 
of 2022—marked by the ongoing war in 
Ukraine, supply chain tensions, inflation, and 
a sudden spike in energy prices—demanded 
our unwavering focus and adaptability. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Fast and reliable networks are pre-
requisites to meet accelerated trends in 
remote work worldwide, e-commerce and 
automation as well as labor mobility. Inno-
vation and growth in Europe will depend on 
the full deployment of connectivity infra-
structure, notably 5G, for highly innovative 
services and applications.
	
This is why United Group has con-
tinued to heavily invest in maintaining and 
building highspeed fibre optic and mobile 
networks in 2022, serving over 15 million 
subscribers through Southeast Europe’s 
most 
successful 
telecommunications 
brands. We have been increasing our net-
work capacity, while at the same time ini-
tiated large scale projects for renewable 
energy production. 
	
Equally important in this intercon-
nected world is independent quality journal-
ism and the fight against fake news. United 
Media, the leading media company in the re-
gion, broadcasts 55 channels in 8 countries, 
reaching over 40 million viewers. Our media 
stand for independent and quality journalism 
and we promote and defend media freedom, 
including the freedom of the press. 
	
Our social responsibility is not 
bound by borders, and we remain commit-
ted to making a positive impact on society. 
Driving Connectivity in Southeast Europe, 
Enriching Lives
OUR CEO’S REFLECTIONS

1 / Our Sustainable Journey: United Group

United Group 
caters to an extensive user base of 
approximately 15 million RGU subscribers, 
employing over 14,000 employees, 
with a revenue in 2022 of approximately 
2.63 billion
euros. 
OUR COMPANY
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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United Group is the leading 
telecommunications player 
in Southeastern Europe, with 
a unique media ecosystem 
to complement our regional 
distribution capabilities. 
1. OUR SUSTAINABLE JOURNEY
1.1

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Headquartered 
in the Netherlands, 
we offer a diverse and 
differentiated line of products 
and services in Slovenia, 
Bulgaria, Serbia, Croatia, 
Greece, Bosnia and 
Herzegovina and 
Montenegro. 
1. OUR SUSTAINABLE JOURNEY

Telemach: Montenegro 
Telemach Montenegro is the first and 
leading cable operator in Montenegro.
SBB: Serbia
SBB is the leading alternative cable 
operator in Serbia, providing TV, 
broadband internet, and fixed 
telephony services.
Telemach: Croatia
Telemach Croatia entered the market 
in 2020 by acquiring a pure mobile 
player, and, as of December 2022, has 
become the fastest growing fixed and 
mobile operator in Croatia, with 
national coverage.
Vivacom: Bulgaria
Vivacom is the largest integrated 
telecommunications company in 
Bulgaria, offering a full portfolio of 
telecom services: fixed and mobile voice 
services, high-speed mobile and fixed 
broadband, and Pay TV
         
Nova: Greece
Nova provides residential users and 
businesses a wide range of Pay TV, 
broadband internet, fixed telephony, 
and mobile services. 
Telemach: Slovenia
Telemach Slovenia is the leading alter-
native provider of fixed services: Pay TV, 
broadband internet access and digital 
voice communications, and the fastest 
growing mobile operator in Slovenia.
Telemach: Bosnia and Herzegovina
Telemach Bosnia and Herzegovina is 
the leading Pay TV and broadband in-
ternet service provider and the largest 
alternative fixed line operator in Bosnia 
and Herzegovina.
Telecommunications
United Group operates 
many of  Southeast
Europe’s most successful 
telecommunications 
brands, including Vivacom 
in Bulgaria, Nova in Greece, 
SBB in Serbia, and 
Telemach in Slovenia, 
Croatia, Montenegro, 
and Bosnia 
& Herzegovina. 
Our core telecommunications 
business is complemented by 
our two over-the-top (“OTT”) 
distribution platforms that 
customers can access through 
internet-based streaming:
EON, our regional Pay TV platform, 
enables customers connected to our 
attractive portfolio of Pay TV channels 
and Video on Demand (VOD) content 
in interactive way over own our 
third-party broadband access
NetTV Plus,  our international OTT plat-
form, delivers ethnic and local language 
content to the ex-Yugoslav, Greek and 
Bulgarian diaspora around the world
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
PAY TV
PAY TV
PAY TV
PAY TV
PAY TV
PAY TV
PAY TV
MOBILE
MOBILE
MOBILE
MOBILE
BROADBAND 
BROADBAND 
BROADBAND 
BROADBAND 
BROADBAND 
BROADBAND 
BROADBAND 
FIXED TELEPHONY
FIXED TELEPHONY
FIXED TELEPHONY
FIXED TELEPHONY
FIXED TELEPHONY
FIXED TELEPHONY
FIXED TELEPHONY
1. OUR SUSTAINABLE JOURNEY

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Media
United Group’s media arm, United Media, is the leading media company 
in Southeastern Europe. 
United Media broadcasts over 60 channels in the countries where we operate 
and North Macedonia, and is available for terrestrial, cable, DTH, OTT and IPTV 
distribution platforms. United Media’s digital business is the leading digital 
publisher in the region with 54 different digital products, including dnevnik.hr 
in Croatia, and the abv.bg email service in Bulgaria. This unique product resist-
ed global competition is the Bulgarian and continues to be the leading email 
service in Bulgaria. 
In addition to mail and weather service, UM is mostly focused on digital 
editions in the sphere of news, sports, entertainment and lifestyle, and 
VOD services. A key pillar of our media portfolio is our in-house content pro-
duction, where we develop and produce TV series for local audiences. United 
Media produces more than 40,000 hours of original content yearly, distributed 
to a market of more than 40 million people by leading international operators. 
In Bulgaria, Croatia, Serbia, Bosnia and Herzegovina, and Montenegro we op-
erate the leading national TV stations with full production capabilities. Through 
our thematic Pay TV channels, our customers have access to news, sports, kids, 
science, films, music, and other entertainment. We also produce and distribute 
distinctive and attractive content for our Pay TV channels across a wide range 
of media formats. In Bulgaria and Serbia, we offer print media in newspapers 
and magazines and in Bulgaria we operate commercial radio channels. 
e-commerce
In 2020, Untied Group entered the e-commerce business with the launch of 
Shoppster, unique integrated e-commerce & TV shopping platform, through 
which we provide both superior shopping experience for customers and 
a new sales channel with first-class media toolkit for vendors for customers 
in Serbia and Slovenia. We also operate Dexpress, our associated 
delivery service company, supporting Shoppster and
third-party customers in Serbia. 
Innovation
Our in-house research and development (R&D) company, United Cloud, provides 
unified platforms, services, and user experience across all United Group’s markets 
and assets. Responsible for innovation, since the 2017 launch of United Cloud’s flagship 
platform EON TV, available in the markets of more than 40 million people, heir portfolio 
has grown to 13 end-to-end product lines within telco and media ecosystems.
1. OUR SUSTAINABLE JOURNEY

We are the leading integrated multi-play provider 
in Southeastern Europe based on market share by number 
of subscribers, a position that we have reinforced through 
continues greenfield initiatives, organic growth, and value 
accretive acquisitions which we have made over the past 
two decades which have allowed us to expand geographically,
diversify our business and increase our customer base.
Our Growth Story 
1.2	
1. OUR SUSTAINABLE JOURNEY
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Acquisition
of Tele2 Croatia,
Vivacom and 
majority
stake in Fothnet
Launch of 
Shoppster
Serbia & Slovenia
We have 
grown rapidly 
through both 
value-accretive
acquisitions 
and organic 
growth.

2 / Our Sustainable Journey

A Message from United Group’s 
Executive Director for Compliance, 
Risk & Sustainability
This year was a year of transformation 
and growth, as we embarked on our sus-
tainability journey with determination. 
Indeed, 2022 marked the introduction of 
our dedicated Compliance, Risk Manage-
ment & Sustainability function, with a vi-
sion of embedding sustainability into the 
core of our business. It was also the year 
where our broader sustainability strategy 
truly started to materialize.
	
Our main area of focus was our 
infrastructure, with significant invest-
ments in fixed and mobile networks to 
provide fastest speeds and broadest 
reach. We recognize that this is funda-
mental to our business, and by improving 
it, we are not only enhancing our opera-
in our sustainability efforts. This gover-
nance structure brings together vari-
ous functions within the organization to 
work seamlessly towards our sustain-
ability objectives. Our journey is a collec-
tive one, where every employee, partner, 
and stakeholder plays a vital role. As we 
review the accomplishments and chal-
lenges of 2022, we also look forward to 
the opportunities and responsibilities 
that lie ahead. We are committed to de-
livering on our promises.
	
Our journey is far from over, 
and I am excited to continue this im-
portant work in the coming years. To 
our employees, customers, and part-
ners, thank you for your unwavering 
commitment to sustainability, and let 
us continue to drive positive change, 
step by step, and year by year.
Sincerely,
Miriam Di Traglia
Executive Director Compliance, 
Risk & Sustainability
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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tional efficiency but also reducing our 
environmental footprint, with lower ener-
gy consumption and waste. 
	
Similarly, United Group continued 
its investments in large and mid-scale wind 
and solar plants, confirming our strategic de-
cision to commit permanently to renewable 
energy sources.
	
In 2022 we also pledged to be-
come Net Zero across the value chain by 
2040. This ambitious target is a testament 
to our dedication to combatting climate 
change and our responsibility to future 
generations. It complements our existing 
near-term targets which ensure that we 
stay on track and continuously improve 
our sustainability performance.
	
To gain a more comprehensive  
understanding of our carbon footprint, 
this year we expanded our greenhouse gas  
(GHG) inventory to include scope 3 emis-
sions. This an essential step towards a holis-
tic approach to sustainability allowing us to 
account for emissions associated with our 
supply chain as well as customer use of our 
products and services. 
	
Lastly, we established a robust 
sustainability governance framework that 
ensures accountability and transparency 
2.1

OUR PEOPLE
52% of Group Leadership 
roles held by women
42% percent of new hires 
are women 
15,6 hours of training per 
employee for telecommunication 
employees
7% increase in Employee 
Net Promoter Score (eNPS) 
since 2021
A Year in Review: Sustainability Achievements 
SERVING OUR CUSTOMERS
7 million mobile 
subscribers across four countries
71% of customers covered 
with 5G networks, including 
over 97% in Croatia
Fixed networks in seven countries 
covering 4.7 million homes, pre-
dominantly based on power 
efficient FTTx technology with Gbps 
broadband speeds capability (74%) 
Serving over 2.1 million 
subscribers with multiple services, 
such as broadband, voice and Pay TV 
Serving additional 
1.3 million broadband 
subscribers over third-party 
networks
OUR ENVIRONMENTAL PROGRESS
Committed to net-zero 
emissions across our value chain 
by 2040
Set ambitious, science-based 
scope 1, 2 and 3 targets
Committed to 100% renewable 
electricity by 2027
Achieved a 17% improvement 
in energy efficiency, from 40 MWh 
of electricity per petabyte (PB) of 
data in 2021 to 33 MWh/PB in 2022. 
19% reduction in scope 1 and 
2 emissions since 2020
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Satellite Pay TV service reaching 
over one million subscribers 
in eight countries 
Over 300.000 subscribers served 
through Pay TV OTT service worldwide
Over 9.6 million shipments 
processed in Serbia through Dexpress
Over 190.000 Shoppster 
customers in Serbia and Slovenia
Over 40.000 hours of original 
content created by United Media
 Over 250 million euros 
invested in network expansion 
and modernization 
2.63 billion euros of revenue
Completed first scope 
3 inventory 
109.532 MWh of renewable 
electricity, accounting for over a 
quarter of our total electricity use
283 MWh of solar energy from 
onsite solar panels 
Recycled over 736 tonnes of 
batteries, cables, and electric 
equipment 
2.2

Our Memberships 
EUROPEAN TELECOMMUNICATIONS NETWORK 
OPERATORS’ ASSOCIATION (ETNO): We joined with other 
European telecommunication companies to innovate and in-
vest in the continent’s digital future through positive policies
GROUPE SPECIALE MOBILE ASSOCIATION (GSMA): 
We joined with other mobile operators across the world 
to promote sustainability and innovation in the industry, 
including pushing for decarbonization and supporting the 
Sustainable Development Goals (SDGs)
CDP: We joined CDP to underscores our dedication to 
transparent reporting and proactive management of our 
carbon emissions. Through CDP we not only demonstrate 
our accountability in addressing climate change but also 
gain valuable insights that guide our sustainability strate-
gies. We continue to align our efforts with global best prac-
tices, ensuring that our carbon footprint reduction initia-
tives remain at the forefront of our sustainability agenda.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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UN GLOBAL COMPACT: As part of our dedication to  
implementing sustainable principles, we have joined 
the UN Global Compact, which aims to encourages the  
advancement of society goals on human rights, labour 
environmental, and anti-corruption. 
RESPONSIBLE BUSINESS ALLIANCE 
Responsible Business Alliance (RBA): In 2022 we joined the 
RBA as part of our commitment to supporting the rights 
and well-being of workers and communities, and the re-
sponsible sourcing of minerals within our supply chain. We 
have already taken action through our Supplier Code of 
Conduct and will strive for continuous improvement in the 
social, environmental and ethical responsibility across our 
entire supply chain. 
SCIENCE-BASED TARGET INITIATIVES (SBTI): We 
joined this initiative to exemplify our dedication to climate 
action in line with scientific recommendations. By adher-
ing to the SBTi’s rigorous standards, we ensure that our 
efforts to reduce greenhouse gas emissions are not only 
impactful but also aligned with the latest climate science.

Our Materiality Topics 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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2.3	
These material topics are an important input for determining our ESG data collection, strategy, and target setting. 
United Group plans on conducting a more fulsome materiality assessment in 2024, including a CSRD-aligned 
double materiality assessment that will involve a more detailed stakeholder engagement process.
Regulatory 
Compliance
MATERIALITY ASSESSMENT
United Group has identified material Envi-
ronmental Social and Governance (“ESG”) 
topics based our business operations and 
the impact of each potential material top-
ics. The material topics were determined 
through a materiality assessment that 
involved four steps: 
1. Identification: We compiled a list of all 
topics relevant for telecommunication and 
media companies based on internationally 
recognized standards and industry bench-
marking.
2. Prioritization: The long list of topics 
was validated through internal stakehold-
er engagement through each local ESG 
Committees, led by the Sustainability Team. 
Materiality based on the impacts of each top-
ic, both real and potential, as well as positive 
and negative. The impacts were determined 
based on the significance for United Group and 
our operations, value chain, employees, and 
communities. 
3. Approval: The Group ESG Committee that 
reports to the Board of Directors oversaw the 
final approval of the top material topics. 
4. Tracking: The material topics are tracked 
throughout the year and used as an import-
ant input for our business strategy and target 
setting. 
BASED ON THE ASSESSMENT, UNITED 
GROUP 2022 MATERIAL TOPICS ARE: 
• Data Privacy and Security
• Network Reliability and Coverage
• Climate Change and Renewable Energy
• Sustainable Sourcing
• Digital equity
• Diversity Equity and Inclusion
• Health, Safety and Well-being
• Circular Economy
• Innovation
• Community investment
• Regulatory Compliance
• Water Use

Our Contribution 
to the Sustainable 
Development 
Goals (SDGs) 
GOAL 4 - QUALITY EDUCATION: 
United Group plays a crucial role in 
providing the digital infrastructure 
necessary for quality education. We 
offer affordable and accessible inter-
net connectivity, including to under-
served and remote areas, enabling 
students to access online educa-
tional resources and platforms.
GOAL 5 - GENDER EQUALITY: We 
ensure that our workplace policies 
and operational practices promote 
gender equality, including women in 
leadership, balanced media rep-
resentation and female-focused 
community engagement. (1)
GOAL 7 - AFFORDABLE & CLEAN 
ENERGY: United Group is developing 
large scale green energy production 
projects that will positively change 
the energy landscape of our coun-
tries of operations. (2)
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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GOAL 8 - DECENT WORK & 
ECONOMIC GROWTH: We aim 
to provide fulfilling, fair, and safe 
employment opportunities for all 
our employees, as well as shar-
ing the economic benefits in our 
operations within our countries 
of operation. (3)
GOAL 9 - INDUSTRY INNOVATION 
& INFRASTRUCTURE: We are 
investing in the development and 
maintenance of Information and 
Communication Technology (ICT) 
infrastructure, including broad-
band networks, mobile networks, 
and data centres, as well as pro-
gressing technology innovations 
in entertainment, communica-
tion, and education, with ex-
tended connectivity rationalizing 
business processes such as the 
Internet of Things (IoT) (4)
THE 17 SUSTAINABLE 
DEVELOPMENT GOALS are the 
UN’s blueprint to build a sustainable 
and just world. Although we will 
contribute to meeting all the SDGs, 
our operations direct and indirectly 
impact eleven of the goals, and 
we have selected seven focus 
Goals on based on where we 
can make the greatest 
direct impact.
GOAL 10 - REDUCE INEQUALITIES: 
Digital inclusion is a key pillar of our 
strategy. We aim to bridge the digital 
divide by expanding infrastructure and 
services to underserved and rural areas 
and promote technology education. (5)
GOAL 11 - SUSTAINABLE CITIES & 
COMMUNITIES: United Group con-
tributes to ensuring that cities and 
communities that it serves have access 
to high-quality telecommunications 
services and our media branch provides 
real-time information to citizens about 
traffic, weather, public services, and 
emergencies, contributing to the safety 
and efficiency of urban living.
GOAL 12 - RESPONSIBLE 
CONSUMPTION & PRODUCTION: 
Our customers deserve sustain-
able options; therefore, we prioritize 
responsibility across our value chain, 
from suppliers to promoting the circu-
lar economy and waste reduction. (6)
2.4	
GOAL 13 - CLIMATE ACTION: 
Safeguarding our planet for future 
generations is essential, which is why 
we have set ambitious science-based 
greenhouse gas emission reduction 
targets. (7)
GOAL 16 - PEACE, JUSTICE AND 
STRONG INSTITUTIONS: We 
promote trust through the ethical 
and responsible use of technology 
and business practices. We pro-
mote and defend media freedom, 
including the freedom of the press. 
We operate with transparency and 
place high value of data protection 
and privacy. 
GOAL 17 - PARTNERSHIPS FOR 
THE GOALS: Our operating compa-
nies collaborate with governments 
and other stakeholders to devel-
op and implement projects and 
initiatives that promote sustainable 
development.

3 / Our Planet

IN 2023 BEGAN THE PROCESS OF HAVING OUR TARGETS, 
NEAR-TERM AND NET-ZERO, VALIDATED BY SBTI.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.1	 Emission Reduction Targets
IN 2022, UNITED GROUP TOOK BOLD ACTION TO 
FORMALIZE OUR LONG-STANDING EFFORTS AROUND 
CLIMATE ACTION. We set the ambitious target to be 
net-zero emissions across the value chain by 2040. As part 
of our strategy, we also developed strong intermediate 
targets for 2030, aligned with the requirement of the 
Science-Based Targets Initiatives (SBTi): 
REDUCE ABSOLUTE 
SCOPE 1 AND 2 
GHG EMISSIONS 
90% by 2030 from 
a 2020 base year
REDUCE ABSOLUTE 
SCOPE 3 GHG 
EMISSIONS from 
purchased goods and 
services, capital goods 
and energy related 
activities by 40% by 
2030 from a 2022 
base year
RENEWABLE ENERGY: 
we have committed to 
increase active annual 
sourcing of renewable 
electricity 100% by 2027 
and to continue active 
annual sourcing of 100% 
renewable electricity.
SUPPLIER ENGAGEMENT: 
we have committed 
to having 50% of our 
suppliers by spend to 
have committed to SBTi 
validated carbon reduction 
targets by 2030.
2027
2030
2040
WE RECOGNIZE THAT OUR ACTIVITIES 
HAVE POTENTIAL FOR POSITIVE AND 
NEGATIVE IMPACTS ON THE ENVIRONMENT 
OF LOCAL, NATIONAL, AND GLOBAL 
COMMUNITIES. THEREFORE, WE ARE 
COMMITTED TO MINIMIZING OUR 
ENVIRONMENTAL IMPACT AND 
INVESTING IN POSITIVE 
SOCIAL CHANGE.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.2	
Our progress 
and strategy 
TO MEET OUR AMBITIOUS
TARGETS, WE HAVE ALREADY 
BEGUN TO TAKE ACTION TO EMBED 
SUSTAINABILITY WITHIN OUR 
OPERATIONS AND VALUE CHAIN. 
SCOPE 1 & 2
Our Scope 1 emission come from sources  
directly, controlled by United Group, such as 
fuel for our vehicle fleet or our diesel backup 
generators. Scope 2 accounts for emission  
from our purchased electricity and heating. 
Since 2020 we have already seen a 19% decrease 
in our scope 1 and 2 emissions from 2020, de-
spite an increase in Scope 1 emissions as our 
fuel consumption returned to normal after 
COVID-19. Several of our operating companies, 
Vivacom, Nova, Telemach Croatia, Telemach 
Slovenia and D express all follow the ISO stan-
dard for environmental management (ISO 
14001). Vivacom, Nova and Telemach Slovenia 
also follow the energy management standard 
(ISO 50001).
 
SCOPE 1
SCOPE 2 Market-based
SCOPE 2 Location-based
Total scope 1 & 2 GHG emissions: 
2020
 18,5
 182,0
 171,4
200,5
  21,0
  154,8
  159,3
  175,9
 20,6
 141,4
 155,3
 162
2021
2022
REDUCING SCOPE 1 & 2 BY 90%
2022
2021
2020
100
0
200
2023
SCOPE 2 
MARKET-BASED
SCOPE 1
2024
2025
2026
2027
2028
2029
2030
SCOPE 1 & 2 (ktCO2e)

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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ENERGY EFFICIENCY IN MODERNIZED OUR NETWORKS
We already made significant progress since 2021 in energy efficien-
cy. In 2022, our total data transfer in our mobile and fixed network 
increases due to the COVID-19 pandemic and general increase in 
demand for digital services, while the electricity use per data trans-
ferred decreased.
FIBRE OPTIC NETWORK 
United Group expanded our Fibre 
To The Home (FTTH) network. We plan 
to continue this by investing 1,2 billion 
EUR by 2030 in FTTH networks, and to 
migrate over 1,4 million customers 
to advanced XGS Passive Optical Net-
works (PON) technology with superior 
gigabit per second speeds. In additional 
to improving service and access for our 
customers, fibre optic networks are more 
energy-efficient than traditional cop-
per-based networks as fibre uses light to 
transmit data requiring power. Addition-
ally, the use of fibre optics results in less 
electronic waste (e-waste) compared to 
copper-based networks due to the longer 
equipment lifespans. 
MOBILE NETWORKS
Improvements in our mobile net-
works focus on saving energy while 
providing improved service. Mi-
grating to 5G improves customer 
experience through the speeds 
more than 10 times quicker and 
a dramatic reduction of commu-
nication latency. We are planning 
to invest an additional 1,1 billion 
euros in the development of our 
mobile networks by the end of 2030. 
Using continual monitoring and AI 
technology to identify low-traffic 
period, we can shut down transmit-
ting elements to lower network power 
consumption without disrupting 
service. Additionally, the introduction 
ENERGY EFFICIENCY	 	
2020	
        2021	
2022
ELECTRICITY USE (MWH)	
367.116	         401.626       	407.329
TOTAL PETABYTE (PB)		
8.490	         9.999	
12.229
MWH/PB	
	
	
43	
        40	        	
33
TO ACHIEVE THIS REDUCTION, WE 
IMPLEMENTED A NUMBER OF ENERGY
 EFFICIENCY MEASURES WHICH WE INTEND 
TO CONTINUE AND FURTHER EXPAND. 
of 5G technology as brought a much 
higher energy-efficient element into 
the equation as 5G technology boasts 
more than 45% higher efficiency vs 
4G, 75% vs 3G, and 90% vs 2G. This 
enables sensitive business processes 
automations and energy usage opti-
mization to be implemented with the 
new 5G networks. At the end of 2022, 
UG had already covered 71% of the 
population of its mobile countries, 
Bulgaria, Greece, Croatia, and Slove-
nia with 5G signal. For our Telemach 
Croatia customer, 5G implementa-
tion reached 97% coverage from 
zero in one year through a huge 
network modernization investment. 
We will also continue to implement 
new technology and advancements 
in vendor hardware, such as re-
placing single band Remote Radio 
Units (RRU) with multiband RRU for 
an energy consumption saving of 
approximately 20-30%.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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DATA CENTRES, OFFICE 
BUILDINGS, AND SHOPS
We continuously monitor and 
evaluate the energy efficiency 
performance of our data cen-
tres and office spaces. We have 
adopted state-of-the-art cooling 
technologies, upgraded our light-
ing systems, heating pumps and 
gas furnaces, and optimized our 
HVAC (heating, ventilation, and 
air conditioning) systems. In our 
data centres, we also implement 
innovation virtualization tech-
nologies and cloud infrastructure 
to optimize energy usage and 
minimize environmental impacts 
associated with data storage 
and processing.
Vivacom: upgraded almost 40 industrial air 
conditioning units in data centre and techni-
cal buildings to more energy efficiency models. 
Telemach Slovenia: invested in outdoor 
cabinets in base station to reduce the need 
for air conditioning using natural cooling. 
Telemach Slovenia also when through head-
quarters and shop upgrades to improve energy 
efficiency, including reconstructing the cooling 
system, by updating heat pumps 
and gas furnaces.
FLEET ELECTRIFICATION
In 2022 we began the electrifi-
cation of our vehicle fleet with a 
small number of electric and hybrid 
vehicles (EV). By the end of 2022 
we had over 130 electric or hy-
brid vehicles operated by Vivacom, 
Nova Greece, Telemach Slovenia, 
and United Media, representing 
about 4% of our total fleet. 
EV proliferation remains low in 
our countries of operation, which 
proves a logistical challenge. To 
counter this, we are investigating 
strategically installing charging 
points in our facilities and the step-
by-step replacement of the fuel 
vehicles in our fleet in step with 
our leasing agreements.
     HIGHLIGHTS:

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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RENEWABLE ENERGY
A key pillar of our emissions reduction strategy is 
green energy, which is why we committed to an 
ambitious renewable energy target for 2027. Our key 
strategy to meet the 2027 target is our large-scale 
renewable energy projects in Bulgaria (see Section 
3.3). In additional to self-generated energy, we will 
focus on investing in energy efficiency measure 
across our operations, strategic small scale solar 
projects and continue procurement of high-quality 
Renewable Energy Credits (also called Guarantees 
of Origin). 
RENEWABLE ENERGY (% OF TOTAL) 
	
	
	
	
	
2020	
    2021	 	
	
2022
0%	 	
    19%	        	 26%

6: Vivacom;s  Intiman base station
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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SLOVENIA: ROOFTOP SOLAR SYSTEM 
BRACICEVA: the project generated 166 
MWh of zero carbon electricity in 2022.
1: Telemach Slovenia, Brnčičeva 49, 
1231 Ljubljana Črnuče
5: Telemach Slovenia,: Base station at Sela Šumberk
4: Dexpress HQ, Belgrade
BULGARIA: ROOFTOP SOLAR SYSTEM 
SOFIA: the project generated 75 MWh of 
zero carbon electricity in 2022.
SERBIA: D EXPRESS HQ: the solar 
panels were installed in December 2022 
and generated 24 MWh of zero carbon 
electricity in the first half month of 
operation. 
SLOVENIA: BASE STATION SOLAR 
PANELS: the project generated 5 MWh 
of zero carbon electricity in 2022.
BULGARIA: BASE STATION SOLAR 
PANELS: the project generated 6 MWh 
of zero carbon electricity in 2022.
OUR SMALL-SCALE SOLAR PROJECTS
 In 2022 we invested in several small-scale solar plants on our office space 
roofs and at our base stations to improve our services and generate 
low-carbon electricity on site. We will continue to investigate new 
opportunities for these projects. 
     HIGHLIGHT: 
2: Rooftop solar in Sofia
3: Dexpress HQ, Belgrade

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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VALUE CHAIN EMISSIONS
We are conscious that our value chain plays a key role in our emissions inventory. In 2022 we took 
a big step in understanding and addressing this by conducted our first scope 3 greenhouse gas 
emissions inventory. Our scope 3 emissions are mainly from upstream in our supply chain, mainly 
from our purchased goods and services and capital goods with a smaller portion from employee 
travel. Our downstream emission includes the use of our products and services by our customers 
and electricity in our franchise shops. 
As the largest portion of our value chain emissions come from our supply chain, 
through our purchased goods, services, and capital goods, we are developing a 
strategic plan to engage with our suppliers to better account for and reduce our 
supply chain emissions. Our strategy includes joining the CDP Supply Chain, which 
will help us gain a better understanding of our scope 3 emission and support us to 
encourage green action within our suppliers’ operations.
	
We also plan on strengthening the inclusion of ESG considerations during 
our supplier selection process. Action on ESG topics, particularly climate action, is 
already considered during the tender review process, and we intent to strengthen 
these criteria to focus specific on emission reporting and reduction plans, CDP 
supply chain compliance, and SBTi targets. By incorporating this into our procure-
ment evaluation, we demonstrate our dedication to working with suppliers who 
actively contribute to global climate goals, which creating a meaningful impact 
with our current suppliers. 
	
We are also in the process of gaining a better understanding of the emis-
sions associated with our sold products and services. We are already developing 
and implementing innovative ways to help our customers save energy. In 2022, 
we introduced a screen saver feature in our EON TVs, which triggers a screensaver 
after a few hours of customer inactivity. The screensaver state consumes almost 
half the energy as the active state, saving about 2.200 MWh of electricity per year 
in total. 
SCOPE 3 (KTCO₂E)	
	
	
	
	
	
	
	
2022
PURCHASED GOODS, CAPITAL GOODS AND SERVICES 	 	
189,0
FUEL AND ENERGY RELATED ACTIVITIES	
	
	
	
37
EMPLOYEE TRAVEL 	
	
	
	
	
	
	
	
10,2
USE AND END OF LIFE DISPOSAL OF OUR PRODUCTS	
	
2,4
FRANCHISE SHOPS 	
	
	
	
	
	
	
	
1,2
TOTAL SCOPE 3 GREENHOUSE GAS EMISSIONS: 	 	
	
239,7

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.3	
Empowering 
Sustainability with 
Renewable Energy 
Understanding that electricity represents the largest 
source of United Group’s scope 1 & 2 emissions, we know 
we must go further than energy efficiency measures 
and move towards a long-term solution. We also want 
to achieve this goal in a way that includes wider societal 
benefits for our countries of operation. To do this, we 
began developing large-scale renewable energy projects 
in Bulgaria that will harnessing both solar and wind power. 
SOLAR PHOTOVOLTAICS (PV) PROJECTS: the three 
PV projects will be built on three existing industrial sites 
owned by Vivacom with the peak power production 
capacity of 48 MWP
ONSHORE WIND FARM PROJECT: will be built in a 
strategic location near the Black Sea on a land owned 
by the wind project company, which is 80% owned by 
United Group. Peak power production capacity is 72 MWP.
72 MW (1 SITE)
Wind power total capacity
WPP KREMENA
Installed capacity: 
72.0 MW
Annual generation: 
239 GWh
PVPP GRAMADA
Installed capacity: 
37.0 MWp
Annual generation: 
54.0 GWh
PVPP MOGILA
Installed capacity: 
2.99 MWp
Annual generation: 
4.3 GWh
PVPP MOGILA
Installed capacity: 
8.0 MWp
Annual generation: 
12.3 GWh
GREECE
ALBANIA
NORTH
MACEDONIA
KOSOVO
SERBIA
ROMANIA
BULGARIA
TURKEY
BLACK SEA
AEGEAN SEA
PVPP 
GRAMADA
PVPP 
BARAKOVO
PVPP 
MOGILA
WPP 
KREMENA
48 MWp (3 SITES)
Solar power total capacity
2
4
3
1
1
2
3
4
The outputs of these plants, which are expected to 
come online in 2024/2025, will cover more than 65% 
of United Group’s total power consumption with green 
electricity.

CUSTOMERS ARE INCREASINGLY 
MINDFUL OF THE ENVIRONMENTAL 
IMPACT OF ELECTRONIC WASTE
(E-WASTE) AND LOOK FOR RESPONSIBLE 
PRACTICES FROM SERVICE PROVIDERS. 
By understanding customer expectations 
regarding e-waste management, we have de-
veloped strategies to minimize waste gener-
ation, promote device recycling, and support 
circular economy principles. We aim to reduce 
the demand for new electronic products, 
minimize electronic waste going to landfills, 
conserve resources, and mitigate the envi-
ronmental impact associated with electronic 
consumption. We have already developed and 
implemented multiple projects, with more 
planned for future years. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.4	
Circular 
Economy 
TRADE-IN SMARTPHONE PROGRAM
We began developing our smartphone trade-in program 
in 2022. The program, which went live in 2023, encour-
ages our customers to exchange their old headsets 
for newer models, which encourages the return of the 
headsets for refurbishment or responsible disposal, di-
verting e-waste from landfills. In our retail locations and 
with the help of our shop teams, customers can quickly 
determine the trade-in value of their devices and re-
ceive instant quotes. To further encourage participation, 
we offer competitive trade-in values and occasional 
promotions to enhance the overall value of the trade-
in. Devices that can be refurbished are given a second 
life with the support of our chosen partner, Foxway, a 
third-party circular services tech company. This ex-
tends the useful life of electronics and reduces the de-
mand for new manufacturing, thus decreasing the car-
bon footprint associated with electronic production. For 
devices that are beyond repair or refurbishment, we col-
laborate with certified recycling partners to ensure that 
e-waste is disposed of in an environmentally responsible 
manner, complying with all local and international regula-
tions. Through this program, we actively support sustain-
able practices and contribute to the development 
of a circular economy ecosystem.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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CLIENT DEVICES REFURBISHMENT AND DESIGN UPGRADES
Client premises equipment (CPEs) are devices installed in our custom-
er homes, such as routers, TV boxes and set-top-boxes, and for years, we 
have been repairing and refurbishing these devices for reuse. In 2022 re-
furbished decrease by 10% compared to 2021, mainly due to introduction 
of new generation energy efficient equipment which consume less energy 
compared to old equipment that we used in previous years. In 2022, at Vi-
vacom, 26% of all the installed satellite CPEs were refurbished units. 
	
Since we do not manufacture the devices ourselves, we have lim-
ited control over design. To address this, we have integrated our commit-
ment to circularity and sustainability into our Supplier Code of Conduct. 
We ask suppliers to design products and services with the aim of reducing 
negative environmental and social impacts, including enabling repairing, 
re-using, and recycling while focusing on increase product life, increasing 
the use of recycled materials and the more efficiency use of materials, and 
limiting the use of Critical Raw Materials as defined by the EU. 
CLIENT PREMISES 
EQUIPMENT CPE)
2020
 523.570   502.566   450.401  
2021
2022
NUMBER OF 
REFURBISHED UNITS: 
E-WASTE
Waste from Electrical and Electronic Equipment (WEEE), or e-waste, 
is a significant environmental concern. Improperly disposed of elec-
tronic devices can release hazardous materials into the environment 
and electronic equipment contains resources with high-impact 
extraction processes. In addition to our trade-in and refurbishment 
program, our waste strategy focuses on minimize electronic waste 
going to landfills to conserve resources, and mitigate the environ-
mental impact associated with electronic consumption. Our recy-
cling volumes fluctuate each year based on upgrade projects, but our 
commitment to diverting e-waste from landfills is at the core of our 
waste strategy. 
RECYCLED 
EQUIPMENT (TONNES) 
2020
 285,0
 472,6
 488,9
  378,9
  57,1
  458,6
 332,9
 46,2
 357,1
2021
2022
BATTERIES 
CABLES 
ELECTRONIC 
EQUIPMENT

1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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E-SIM AND HALF-SIM 
In 2022 we began working on 
our embedded SIM(e-SIM) 
program with the aim of sav-
ing about 45 tons of plastic by 
2040. Traditional, physical SIM cards require 
significant amounts of plastic and other 
materials in their production. Additionally, 
these SIM cards have a limited lifespan and 
need to be replaced regularly, resulting in 
a considerable amount of e-waste. E-SIM 
technology eliminates the need for physical 
SIM cards, reducing the environmental im-
pact associated with their production, dis-
tribution, and disposal. Additionally, there is 
no need for physical shipments of SIM cards 
to stores or customers, reducing transpor-
tation-related emissions. E-SIM devices 
are designed to be more energy-efficient, 
resulting in lower power consumption 
during operation. We will also launch our 
half-SIM program, which also reduce plas-
tic. This is an example of incorporating sus-
tainability and circular economy principles 
into our product design. 
Among our telecommunication companies, pro-
liferation has been growing steadily since 2020, 
with Nova Greece achieving the highest use of 
e-billing by the end of 2022. To continue growth, 
each company is implementing a combination of 
discounts, mass migration, messaging and email-
ing campaigns and, making e-billing the default 
where possible. At Vivacom we estimate we saved 
over 850.000 page of paper and 745.000 envelopes 
after a campaign to move from paper to electronic 
invoice for residential customers. Telemach Croa-
tia implemented an initiative to switch D2D agents 
to fully paperless, through the use of tablets, an 
initiative that will be expended to all our markets.
As part of our continued dedication to reduce our paper use, 
we aim to improve the tracking of all sources of paper to 
identify opportunities for digitalization. Of the paper use we 
cannot eliminate; we focus on recycling.
  1 The spike in 2021 was due to the clearing of old archives at Vivacom.
PAPER SAVING AND RECYCLING: 
E-BILLING  United Group has maintained 
constant efforts to introduce and encourage 
e-billing across all countries of operation to 
reduce paper use.
E-BILLING 
PAPER AND CARDBOARD
E-BILLING 
2020
2020
41,1% 
371
  43,8%
  7631
 48,3%
 321
2021
2021
2022
2022
2022
PERCENT OF TOTAL BILLING
TONNES RECYCLED
NOVA GREECE		
	
	
73,6%
TELEMACH SLOVENIA		
	
56,5%
VIVACOM BULGARIA	
	
	
54,4%
TELEMACH MONTENEGRO	
	
32,7%
SBB 	
	
	
	
	
29,1%
TELEMACH CROATIA	 	
	
26,5%
TELEMACH BOSNA AND HERZEGOVINA	
13,5%
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.5	
Promoting Sustainable 
Innovation  
AS PART OF OUR SUSTAINABILITY STRATEGY, WE HAVE 
DEVELOPED A COMPLETE PORTFOLIO OF ICT-BASED 
PRODUCTS AND SERVICES THAT IMPROVE OUR OWN 
RESOURCE EFFICIENCY AND EMPOWER OUR CUSTOMERS 
TO MAKE THEIR OWN CONTRIBUTION TO SUSTAINABLE 
LIVING AND DEVELOPMENT.
NOVA GREECE 
Nova has been providing fleet man-
agement solutions using IoT services 
to businesses for the past twelve years, 
actively contributing to reducing their 
environmental footprint, saving natural 
resources, and achieving environmen-
tal sustainability. Having now an active 
base with over 8000 vehicles in-
stalled, it has managed to achieve:
     HIGHLIGHT: 
- 12% average annual fuel savings 
per customer and 9% reduction 
of carbon emission
- Significant improvement in driving 
behaviour per fleet, resulting 
in an average of 10% reduction 
of raw materials used for maintenance 
or damage caused by poor or incorrect 
driving behaviour.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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INTERNET OF THINGS (IOT) 
OUR INVESTMENT IN INTERNET 
OF THINGS (IOT) INNOVATION 
AND SERVICES IS A CLEAR 
EXAMPLE OF THIS COMMITMENT, 
WITH A SIGNIFICANT SOCIAL 
AND ENVIRONMENTAL IMPACT.
DATA MANAGEMENT
IoT enables the collection and 
analysis of vast amounts of data 
from interconnected devices and 
sensors. We can leverage this data to 
optimize energy consumption, iden-
tify inefficiencies, and implement 
energy-saving strategies. By using 
IoT-enabled solutions, we can mon-
itor and control energy usage in our 
infrastructure and operations and 
therefore significantly reduce our 
carbon footprint and contribute to 
climate change mitigation efforts. 
POWER GRID MANAGEMENT
Integrating IoT devices into power 
grids enhances grid efficiency, re-
duces transmission losses, and en-
ables dynamic load balancing. This 
improved grid management leads 
to more effective utilization of re-
newable energy sources, reduces 
reliance on fossil fuels, and pro-
INNOVATIONS FOR FIRE EARLY WARNING  
SYSTEM, CIVIL PROTECTION COORDINATION 
AND CRISIS MANAGEMENT FOR HYMETTUS  
MOUNTAIN  The solution, that is under implemen-
tation in Hymettus Mountain (Athens), enables fire 
early warning, coordination, and crisis management 
for Civil Protection. It is mainly based on Informa-
tion & Communications Technology (IoT Platform, 
5G, sensors, cameras, drones), and Geographic 
Information Systems (GIS). It will utilize spatial 
and non-spatial data that will be recorded in it, 
combined with smart techniques and algorithms 
based on AI, process them, and provide users with 
a range of information useful for the collaborative 
response to emergency incidents, better coordina-
tion of involved parties both before and after the 
occurrence of a natural disaster, as well as 
continuous and timely citizen updates.
 
     HIGHLIGHT: 
motes the integration of decen-
tralized energy generation, such 
as solar panels or wind turbines.
WATER MANAGEMENT 
Water management and IoT are 
forging a powerful partnership in 
the pursuit of sustainability. By 
deploying a network of sensors 
and smart devices, water man-
agement systems can collect 
real-time data on water quality, 
consumption patterns, and infra-
structure performance. This data 
empowers water authorities to 
make informed decisions, reduce 
wastage, reduce dramatically the 
field team cost (working hours 
and travelling) and implement 
proactive conservation measures.
ENVIRONMENTAL MONITORING 
IoT devices can be deployed for 
real-time environmental moni-
toring, air or water quality, tem-
perature and humidity are some 
of the environmental param-
eters that can be tracked. This 
data can help identify pollution 
sources, monitor climate change 
impacts, and inform proactive 
measures to mitigate environmen-
tal risks. For example, IoT-enabled 
devices can detect air pollutants 
and trigger alerts to take immediate 
action, such as adjusting industrial 
processes or notifying regulatory 
bodies. Another example is Freeze 
Alert, an IoT enabled device that can 
remotely monitor fridges or refriger-
ating units and is capable of sending 
real-time alerts in case of power loss 
or for any fluctuations in tempera-
ture, ensuring the quality of goods 
and the optimal (energy-efficiently) 
operation of these units.
SMART CITY SOLUTIONS 
United Group is playing a vital role 
in building sustainable smart cit-
ies by leveraging IoT technologies. 
IoT-enabled devices and sensors can 
be deployed to monitor and man-
age energy usage, transportation 
systems, waste management, and 
urban infrastructure. By connecting 
various elements of a city’s infra-
structure, we could enable more 
efficient resource utilization, reduce 
energy consumption, and improve 
the overall resilience of cities to cli-
mate change impacts.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3.6	
The Path Forward
As part of our effort to improve our ESG disclosure, we have prepared this 
report with reference to the GRI Standards  and we aim to follow integrate 
Sustainability Accounting Standards Board (SASB) standard into next year’s 
report. We also aim to continuously improving our CDP Climate Change 
disclosure. Additionally, aligned with European Union’s Green Deal, we are in 
the process of preparing to meet Corporate Sustainability Reporting Direc-
tive (CSRD) requirements, including the European Sustainability Reporting 
Standards (ESRS) and the EU Taxonomy. In 2023 United Group is establish-
ing the list of applicable economic activities as well as our eligibility 
and alignment and will report in full for 2023. 
3. OUR PLANET

4 / Our Digital Impact
In an increasingly connected world, 
digital inclusion is a critical component 
of our commitment to corporate responsibility. 
At United Group, we recognize the importance 
of ensuring that everyone, regardless of their 
socio-economic status, geographical location, 
or abilities, has access to the digital tools and 
resources that empower them to participate 
in the digital age. 
We believe that digital inclusion is not only 
a social imperative but also a catalyst for innovation, 
economic growth, and positive societal change.

1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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4.1	
Building Bridges to a Connected 
World: Digital Inclusion
OUR APPROACH TO DIGITAL INCLUSION IS BASED ON FOUR KEY PRINCIPLES. 
WE ARE DEDICATED TO EXPANDING 
ACCESS TO OUR DIGITAL SERVICES, 
INCLUDING BROADBAND INTERNET, 
STREAMING CONTENT, AND MOBILE 
COMMUNICATION, TO UNDERSERVED 
AND REMOTE AREAS. 
This not only promotes economic devel-
opment in these regions but also fosters 
greater connectivity among people. In a 
significant portion of our fixed network 
coverage, we remain the primary pro-
viders of high-speed Internet services, 
as much of the competition still relies 
on less sustainable xDSL technology. In 
2022, we expanded our commitment to 
One of our primary strategies is to expand 
our coverage into underserved and remote 
regions. We understand that many areas 
still lack access to basic telecommunica-
tions infrastructure, and we view this as 
an opportunity to bridge the digital divide.            
*The addresses uploaded in checkers in Jan 23, but cluster buildout was performed in 2022
	
	
	
VILLAGE	
	
	
  	
HH	
	
RFS DATE	
YEAR
	
	
	
DRAGICHEVO	 	
	
	
1137 	
	
31.5.2022	
2022
	
	
	
RUDARTSI (CLUSTER 1)		
  	
582	
	
09.5.2022	
2022
	
	
	
RUDARDTSI (CLUSTER 2)	
	
1075	
	
 10.5.2022	
2022
	
	
	
KLADNITSA	
	
	
   	
591	
	
  26.1.2023	
2022/2023*
providing high-speed internet access 
by increasing the Gigabit-capable foot-
print of our fixed network to cover 72% 
of the service area. In alignment with 
our sustainability goals, we furthered 
our commitment to sustainable digital 
inclusion by expanding our Fiber to the 
Home (FTTH) footprint, which grew by 
32% in 2022.
	
In 2021, we took a significant 
step forward in promoting sustainable 
digital inclusion by introducing the XGS/
PON 10/10 gigabit per second speed 
FTTH access network across all our 
telecommunication operators, fostering 
high-speed connectivity but also con-
tributing to our sustainability efforts.
1. ACCESS FOR ALL
1. ACCESS FOR ALL 
2. AFFORDABILITY
3. DIGITAL LITERACY PROGRAMS
4. ACCESSIBLE TECHNOLOGY
IN 2022 WE BUILT AERIAL FTTH 
in three rural villages near Pernik (Dragichevo, 
Rudartsi, Kladnitsa) as part of the Vivacom’s 
fixed network rollout project.
     HIGHLIGHT: 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
By investing in our mobile infrastructure, 
we aim to provide residents and business-
es in these underserved areas with access 
to high-speed internet, mobile connectiv-
ity, and other essential telecommunica-
tions services.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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IN OUR COMMITMENT TO DIGITAL INCLUSION, 
WE HAVE IDENTIFIED ‘WHITE BROADBAND SPOTS’, 
WHICH ARE AREAS WITH LIMITED OR NO ACCESS 
TO TRADITIONAL BROADBAND SERVICES. TO 
ADDRESS THIS LIMITATION, WE HAVE DEPLOYED 
MOBILE BROADBAND (MBB) SOLUTIONS IN THESE 
AREAS WHICH ENABLE RESIDENTS AND BUSINESSES 
TO ACCESS HIGH-SPEED INTERNET THROUGH 
OUR MOBILE NETWORK, EFFECTIVELY BRIDGING 
THE CONNECTIVITY GAP. 
Similarly, as part of our forward-looking strategy, we launched 5G Fixed Wireless Access (FWA) services. 5G FWA is a technology that leverages our 5G network infrastructure to provide high-speed 
internet to homes and businesses, particularly in areas where traditional wired broadband is unavailable or impractical. This initiative is a testament to our commitment to pushing the boundaries of 
connectivity and ensuring that even the most remote regions can benefit from the latest telecommunications innovations.
In VIVACOM, our Bulgarian operation, 
ADSL/VDSL network covers 500,000 
Bulgarian underserved households 
(18% from the ttl HH) and we currently 
deliver internet via ADSL/VDSL to 103 K 
HHs at very affordable price. In Vivacom 
we are also delivering internet in the ar-
eas out of fibre coverage via FWA and we 
	
	
	
	
	
               VIVACOM	
	
	
      NOVA GREECE 	
	
	
TELEMACH SLOVENIA		
	
TELEMACH CROATIA
 	
	
	
	
	
  2021	 	
    2022	 	
	
2021	
	
 2022	
	
	
2021	
	
2022	
	
	
2021	
	
2022
MOBILE 3G	
	
	
	
99,96%		
   99,98%	
	
N/A	
	
97,79%	 	
             99,79%	 	
99,85%		
	
99,86%		
99,90%
MOBILE 4G	
	
	
	
99,93%		
   99,95%	
	
N/A	
	
99,28%		
             99,12%	
	
99,44%		
	
98,71%	 	
99,73%
MOBILE 4G LTE ADVANCED	
	
97,62%	 	
   96,46%	
	
N/A	
	
62,00%		
             97,90%	 	
98,58%		
	
95,83%		
97,84%
MOBILE 5G	
	
	
	
64,16%	 	
   77,34%	
	
N/A	
	
63,60%		
             22,54%	 	
34,47%		
	
0%	
	
97,03%
currently have 150.000 customers 
(HHs) serviced mainly via 4G FWA. 
Throughout 2022 Vivacom worked on 
5G FWA service which was officially 
launched in March 2023. This tech-
nology provides high speed internet 
to customers outside fibre coverage. 
4G FWA is available to 90%+ of the 
   MOBILE NETWORK 
- POPULATION 
   COVERAGE
     HIGHLIGHT: 
Bulgarian population. Vivacom’s long-
term strategy is to continue investing 
in both fibre network roll-out as well 
as roll out of 5G C-BAND. Thus, Viva-
com will be able to provide high speed 
internet to more and more HHs, 
which currently are out of coverage 
in Bulgaria.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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WE OFFER A RANGE OF PRICING OPTIONS AND PACKAGES DESIGNED TO BE AFFORDABLE 
FOR A BROAD SPECTRUM OF CUSTOMERS, ENSURING THAT COST IS NOT A BARRIER TO 
ACCESS. IN ADDITION, WE COLLABORATE WITH GOVERNMENTS AND NON-PROFIT 
ORGANIZATIONS TO PROVIDE SUBSIDIES AND DISCOUNTS TO LOW-INCOME HOUSEHOLDS.
SBB SERBIA: Service discounts 
and special features for vulnerable 
customers: In Serbia, SBB offers 
a range of discounts on our ser-
vices up to 100% for people with 
special needs. Pensioners receive 
a 10% discount, and our Trio Mini 
package, designed specifically for 
seniors, includes basic set-up-
boxes, basic internet speed, and 
fixed telephony at an affordable 
price. 
INSTITUTIONS: 	
	
	
	
 NUMBER
HEALTH CARE, CULTURE, AND RELIGIOUS 	
	
42
LOCAL NGOS 	 	
	
	
	
	
31
SCHOOLS	
	
	
	
	
	
17
2. AFFORDABILITY
TELEMACH BOSNIA AND HERZEGOVINA: Broadband for 
social institutions in 2022, Telemach Bosnia and Herzegovina 
provided free broadband services to a total of 90 institutions 
supporting local populations.
NOVA GREECE: Supporting the Recep-
tion and Solidarity Centre of the Munici-
pality of Athens (K.Y.A.A.D.A.) The Street-
work team of K.Y.A.A.D.A. reaches out to 
vulnerable social groups, maps the home-
less living in the city, records their needs 
and informs them about the structures 
and accommodation programmes. Nova 
Greece contributes to their uninterrupted 
operation in the field as we aim to reduce 
inequalities and to integrate and empower 
vulnerable groups through connectivity, 
so that everyone can claim equal partici-
pation in the digital future. We supported 
them by providing 10 mobile devices and 
free data services.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
     HIGHLIGHTS:

HIGHLIGHTS: 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3. DIGITAL LITERACY PROGRAMS
WE UNDERSTAND THE 
IMPORTANCE OF DIGITAL 
SKILLS IN TODAY’S WORLD 
AND THAT ACCESS ALONE 
IS INSUFFICIENT. 
We support digital literacy 
programs to empower individ-
uals, especially in remote and 
underprivileged areas, with the 
skills and knowledge required to 
navigate the digital landscape 
safely. These programs are of-
ten delivered in collaboration 
with community partners and 
schools, fostering inclusion and 
empowering people of all ages 
to thrive in the digital age.
DEVELOPING THE SKILLS OF 
THE YOUNGER GENERATION
JOB LAB WORKSHOPS TELEMACH 
BOSNIA AND HERZEGOVINA This 
workshop targets the high school-
ers in smaller towns, are designed to 
empower the next generation by pro-
moting skills vital for the future labor 
market, with a focus on digital litera-
cy. In 2022, 650 high school students 
and 200 dedicated teachers went 
through the program.
STEM LAB TELEMACH BOSNIA 
AND HERZEGOVINA: In the second 
half of 2022, the project “STEM lab” 
was implemented in Stolac with the 
aim to make computer science ac-
cessible to 30 vulnerable students, 
ages 12-18. Fun and creative educa-
tional activities were developed to 
enhance the learning process, giving 
them to tools to preparing them for a 
career in the field of information tech-
nology, as well as to better understand 
the world of new technologies.
DIGITAL SCHOOL SBB: In Serbia we 
continuously provide support to older 
residents by educating them on how to 
use devices and our services. When we 
receive a call, our educators go out into 
the field, and educate older users for 
the simplest possible device usage.
DIGITAL LITERACY REVOLUTION 
BUILDING STEM EDUCATION 
ACCESS EQUALLY ACROSS CROATIA
In 2022, Telemach Croatia began sup-
porting a multi-year project focused 
on digital literacy. In a joint effort with 
the Rotary club Croatia and respected 
STEM organization we are bringing the 
highest-quality STEM education to 
every small-town elementary school in 
Croatia through a donation of Microbit 
small computers. 
4. ACCESSIBLE  TECHNOLOGY:
WE ARE COMMITTED TO MAKING OUR PRODUCTS 
AND SERVICES ACCESSIBLE TO INDIVIDUALS WITH 
DISABILITIES. This includes features like closed captioning, 
text-to-speech functionality, and accessible hardware and 
software options to ensure that our services are inclusive 
for all. Our EON TV boxes have voice search services, and 
all Vivacom shops are monitored for accessibility, including 
mobile ramps when needed. In Bulgaria, Vivacom has 
special fixed price offers for mobile and voice services 
for people with hearing or sight problems, as well as 
additional discounts for other disabilities. 
This program includes discounts 
on national and international calling 
on our mobile and fixed networks 
and additional data and roaming  
discounts for our mobile 
customers.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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4.2	
Championing 
Customer 
Privacy and Data 
Protection
Data is at the heart of our operations and 
constitutes an invaluable asset that demands 
the highest degree of security, respect, and 
protection. As we navigate the intricate land-
scape of the digital era, we understand that 
ensuring the integrity and confidentiality of our 
customers’ information is not only a legal obli-
gation but a fundamental ethical duty. 
	
Our mission is clear: we shall con-
sistently champion the privacy and security 
rights of data subjects, ensuring their trust in 
our brand and services remains steadfast.
	
We acknowledge that achieving this 
mission is a multifaceted endeavour, necessi-
tating dedicated teams with distinct responsi-
bilities, expertise, and leadership. Our commit-
ment to these vital aspects of our operations 
is reflected in our organizational structure, 
where we have established specific roles and 
responsibilities to champion privacy, data pro-
tection, and cybersecurity at both group and 
local levels.
THE PRIVACY OFFICE 
is a dedicated department responsible for upholding 
data protection and privacy principles. The Privacy  
Office consists of both a Group Data Protection Officer 
(Group DPO) and a team of Local Data Protection 
Officers. The Group DPO oversees and ensures com-
pliance with data protection regulations and standards. 
She is the primary point of contact for regulatory au-
thorities and provides guidance on data protection 
matters to the entire organization. In addition to the 
Group DPO, each of our operating companies appoint-
ed a Local Data Protection Officer who is responsible 
for implementing data protection policies and practices 
within their respective companies. Local Data Protec-
tion Officers serve as the liaisons between the local 
operating companies and the Group DPO, ensuring that 
data protection measures are tailored to the specific 
needs of each jurisdiction. 
THIS STRUCTURE ENABLES 
US TO MAINTAIN A STRONG 
COMMITMENT TO DATA 
PROTECTION, PRIVACY, 
AND INFORMATION 
SECURITY AT BOTH THE 
GROUP AND LOCAL LEVELS. 
IT ENSURES THAT DATA 
PROTECTION PRINCIPLES 
ARE NOT ONLY IMPLEMENTED 
ORGANIZATION-WIDE 
BUT ALSO ADAPTED TO MEET 
THE UNIQUE REQUIREMENTS 
AND REGULATORY 
ENVIRONMENTS OF EACH 
OPERATING COMPANY.
THE CYBER SECURITY OFFICE 
is a dedicated department responsible for ensuring the security 
of our digital assets. This office comprises of a Group Cyber 
Security Director and a team of Local Information Security 
Officers. The Group Cyber Security Director oversees the de-
velopment and implementation of the cybersecurity strategy, 
incident response planning, and continuous monitoring to 
safeguard our digital infrastructure and the data it holds. He 
establishes processes for identifying, assessing, and remediat-
ing vulnerabilities in the organization’s IT systems and networks. 
In addition, this function implements tools and practices for 
continuous monitoring of potential weakness. In addition, each 
of our operating companies has a Local Cyber Security Officer 
who are responsible for implementing cybersecurity strategies 
and practices within their respective companies. They serve as 
the link between local operating companies and the Group Cy-
ber Security Director, ensuring that cybersecurity measures are 
tailored to meet the specific security needs of each company.
ORGANIZATIONAL
STRUCTURE
THE PRIVACY OFFICE 
THE CYBER SECURITY OFFICE 
GROUP DATA PROTECTION 
OFFICER (GROUP DPO) 
GROUP CYBER SECURITY 
DIRECTOR
LOCAL OPERATING 
COMPANIES
LOCAL CYBER SECURITY 
OFFICER
LOCAL DATA 
PROTECTION OFFICERS
LOCAL INFORMATION 
SECURITY OFFICERS

DATA MINIMIZATION:
We adopted a data minimization ap-
proach, ensuring that only necessary 
customer data is collected and re-
tained. Minimizing the amount of per-
sonal data collected reduces the risk 
of unauthorized access and potential 
harm in case of a security breach.
CONSENT AND TRANSPARENCY:
Our customers are provided with 
full rights with regards to control of 
their data. Our The Privacy Policy and 
Cookies Notice provide a detailed 
explanations in simple terms of data 
subject rights. We obtain explicit con-
sent from customers when required 
before collecting and processing their 
personal data. We clearly commu-
nicate to customers how their data 
will be used, shared, and protected by 
providing ease access to the relevant 
privacy notices and ensure that cus-
tomers have the option to withdraw 
their consent at any time. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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DATA RETENTION AND DELETION:
We established policies and proce-
dures for data retention and deletion 
to ensure that customer data is not 
kept longer than necessary. We regu-
larly review and dispose of outdated 
or unnecessary data securely.
SECURITY MEASURES:
We also implemented robust secu-
rity measures to protect customer 
data from unauthorized access, loss, 
or alteration. This includes encryp-
tion of sensitive data, secure storage 
practices, access controls, firewalls, 
intrusion detection systems, and 
regular security audits. In addition, 
we developed a data breach re-
sponse plan that outlines the steps 
to be taken in the event of a security 
incident. This includes processes for 
detecting, reporting, and responding 
to breaches, as well as procedures 
for notifying affected customers and 
regulatory authorities within the re-
quired timelines.
DATA PROTECTION IMPACT 
ASSESSMENT:
We evaluate the security prac-
tices of third-party vendors 
and service providers that 
have access to customer data 
thus ensuring that appropriate 
data protection clauses and 
contractual agreements are in 
place to safeguard customer 
information.
EDUCATION:
It is of utmost importance that 
employees understand their 
responsibilities in handling 
customer data, identifying and 
reporting potential security in-
cidents, and adhering to privacy 
policies. Therefore, we conduct 
regular training sessions for 
employees to raise awareness 
about data protection and se-
curity best practices.
STRATEGY:
To minimise the risk associated with 
personal data which we process as a 
telco & media operator, we developed 
comprehensive data protection policies 
that outline the company’s commitment 
to privacy and security. These policies 
address the collection, storage, processing, 
and sharing of customer data, to comply 
with relevant data protection regulations, 
including the General Data Protection 
Regulation (GDPR). In addition, we 
have adopted an enhanced control 
environment which aligns with 
the following principles: 
VERIFICATION:
We conduct regular internal 
and external audits and assess-
ments of data protection and 
security practices to identify 
vulnerabilities, address gaps, and 
ensure compliance with appli-
cable regulations. Nova Greece, 
Telemach Slovenia, Telemach 
Croatia, D Express, Telemach 
Slovenia all follow the ISO 27001 
standard on information securi-
ty management systems (IMS).

ADDRESSING DATA SUBJECT ACCESS REQUESTS (DSAR)
We are dedicated to respecting the rights of data subjects, in-
cluding their right to access their personal data as outlined in 
data protection regulations. We have established a streamlined 
process for handling DSAR to ensure transparency, compliance, 
and the protection of individual privacy. We recognize the im-
portance of educating data subjects about their rights and how 
to exercise them. To this end, we offer educational materials on 
our website and in our communications to inform individuals 
about DSARs and their rights under data protection laws. We 
view DSARs as an opportunity to learn and enhance our data 
handling processes. We conduct regular reviews of DSARs to 
identify areas for improvement and to ensure that we maintain 
compliance with evolving data protection regulations.
PREVENTING AND REPORTING PERSONAL DATA BREACHES
We have implemented a robust process to both prevent and 
respond to personal data breaches, ensuring that we maintain 
the trust and confidence of our stakeholders, customers, and 
partners. Preventing personal data breaches is a fundamental 
aspect of our information security program. We adhere to in-
dustry best practices, as well as the guidelines set forth in ISO 
27001 and ISO 27002, to minimize the risk of breaches. If a per-
sonal data breach occurs, we are committed to a transparent 
and timely reporting process. 
	
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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IDENTIFICATION AND 
CONTAINMENT: Upon the detec-
tion of a breach, our first priority is to 
immediately contain the incident to 
prevent further unauthorized access.

ASSESSMENT: We conduct a thor-
ough assessment to determine the 
nature and scope of the breach. This 
includes identifying the affected 
data, the potential impact, and the 
cause of the breach.

NOTIFICATION: If the breach is likely 
to result in a risk to the rights and 
freedoms of individuals, we will notify 
the appropriate regulatory author-
ities and affected individuals as re-
quired by applicable data protection 
regulations.

COMMUNICATION: We maintain 
open and transparent communication 
with all relevant stakeholders, includ-
ing customers and partners, providing 
them with the necessary information 
and guidance on protective measures.

REMEDIATION: Following a breach, 
we take immediate steps to remedi-
ate the situation and prevent similar 
incidents from happening in 
the future.

CONTINUOUS IMPROVEMENT: 
Post-breach, we conduct 
a detailed analysis of the 
incident to learn from it and 
enhance our security measures 
and response procedures.
OUR PROCEDURE FOR REPORTING PERSONAL DATA BREACHES INCLUDES THE FOLLOWING STEPS:

5 / Our Communities

WE BELIEVE IN OUR CORPORATE RESPONSIBILITY 
TO MAKE A POSITIVE IMPACT ON THE COMMUNITIES 
WE SERVE. Our commitment to empowering communities 
is driven by a deep sense of social responsibility, and it is an 
integral part of our sustainability journey. We take pride in our 
community engagement and philanthropy initiatives, working 
to support the countries in which we operate. We recognize 
our responsibility to give back to the communities we serve 
and make a positive impact on society. In 2022, United 
Group reaffirmed its steadfast commitment to Corporate 
Social Responsibility (CSR) by investing nearly €2 million. 
This substantial contribution was instrumental in
making a positive difference in various areas, 
both domestically and internationally.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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OUR CORPORATE SOCIAL RESPONSIBILITY INITIATIVES 
ARE GUIDED BY THREE FUNDAMENTAL PILLARS:
We trust that by investing in education, environmental stewardship, and community relief, we can make a meaningful 
and lasting impact on the communities we are privileged to be a part of. Our efforts in these areas are a testament to 
our commitment to a more sustainable, inclusive, and caring world. 
A.
EDUCATION: 
ENABLINGBRIGHTER
FUTURES 
B.
ENVIRONMENT: 
STEWARDS OF
A SUSTAINABLE
WORLD
C.
COMMUNITY RELIEF: 
SUPPORTING THOSE
IN URGENT NEED
TO RECOVER

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
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5.1	
Education: 
Enabling Brighter 
Futures 
Our CSR initiatives in education reflect our resolute 
commitment to fostering a sustainable and inclusive 
world, empowering young minds, and paving the way 
for a brighter future.
EMPOWERING THE NEXT GENERATION:
UNITED GROUP IS DEDICATED TO ENHANCING 
ACCESS TO QUALITY EDUCATION. 
Through our “Scholarship Prof. Njegoš B. Šolak” program, 
we identify and support exceptional young individuals 
on their journey to academic and professional success. 
We seek out outstanding talents in the fields of science 
and the arts, offering them a nurturing environment 
to foster their academic growth and development. 
Our support is both non-refundable and tailored 
to meet the specific academic needs of each scholar. 
This program was inaugurated in 2019, and currently 
benefits 20 exceptional young individuals in Serbia.
Figure 7: Event
     HIGHLIGHT: 
ENVIRONMENTAL EDUCATION IN BOSNIA AND HERZEGOVINA 
In November 2022, Telemach Foundation supported a project with the aim of teaching 
students about energy efficiency and smart technologies through the installation of, 
a solar tree in the eco classroom of secondary school in Kakanj. The tree was also used 
by the other two high schools in Kakanj.

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SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
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DIGITAL LITERACY AND CAREER SKILLS:
In today’s rapidly evolving landscape, the job market of tomorrow demands that 
the younger generation, up to 18 years of age, develops versatile skills to remain 
competitive. Our “Job Lab” program, initiated by Telemach Foundation Bosnia and 
Herzegovina in 2021, and extended to Telemach Slovenia, included the participation 
of United Cloud, provides free training to high school students, equipping them 
with essential technical and soft skills. We aim to help them comprehend the skills 
necessary to secure employment, including technical proficiencies like digital lit-
eracy, and programming, as well as the so-called soft skills, which enable them to 
tackle future challenges with dexterity. This diverse set of competencies encom-
passed technical knowledge, critical thinking, creativity, effective communication, 
teamwork, complex problem-solving, agility, leadership, presentation skills, as well 
as tolerance and a commitment to diversity and multiculturalism. During the pro-
gram’s implementation in 2022, we have:

Figure 8: Job Lab Slovenia
Figure 10: Job Lab
SUCCESSFULLY REACHED 
APPROX. 730 STUDENTS 
(650 in Bosnia and Herzegovina, 
and 80 in Slovenia).

CONDUCTED 10 LIVE 
TRAINING SESSIONS AND 
2 ONLINE SESSIONS in Bosnia 
and Herzegovina, with each live 
session lasting 4 hours.

HELD 10-HOUR WORKSHOPS 
divided into two days for every group 
of 20-30 students in Slovenia, ensuring 
a comprehensive learning experience 
for our participants.

OFFERED STUDY VISITS to Telemach 
Slovenia for the best participants in Slove-
nia, providing them with first-hand expo-
sure to the telecommunications industry 
and potential career opportunities.

VIVACOM PARTNERSHIP WITH EDUCATION 
INSTITUTIONS 
Vivacom Summer Internship program for university stu-
dents: The program includes on-the-job training, spe-
cific workshops, and other initiatives. At the end of the 
program, eight of the 46 participants accepted full time 
jobs at Vivacom. 
- Vivacom Technical Academy: This is a partnership be-
tween the Faculty of Telecommunications of Technical 
University of Sofia and Vivacom to enhance the techni-
cal competence of the students, who study programs, 
related to Telecommunication. The program includes 
lecture courses led by experts from Vivacom and the 
University. 
- Vivacom Practice program: This partnership with 
Secondary Technical Schools and Vivacom for on-the-
job practice in the company over the summer. The 
program builds up the practical classes that are taught 
in schools and helps students to learn more about the 
Technician profession in a real business environment.
UNITED CLOUD WITH SHOOT THE NIGHT SKY PROJECT
The Shoot the Night Sky project, the first astrophotog-
raphy competition for primary and secondary school 
student in Serbia. With over 1400 students and 200 
teachers who took part in the competition which last-
ed until April, our common goals were to showcase the 
importance of applied science to the youth and pro-
mote openness towards the digital world. As artificial 
intelligence and machine learning practitioners, we bring 
practical knowledge to support youth education in these 
emerging tech areas.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
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Figure 9: Hackathon in Sarajevo
     HIGHLIGHT: 
     HIGHLIGHTS: 
BOSNIA AND HERZEGOVINA GOOD HACKATHON
The Good Hackathon of 2022 achieved success in promoting digitaliza-
tion across our society. A total of 15 teams, comprised of 56 university 
students from 5 universities across country, showcased their innovative 
digital solutions in the fields of public administration, environmental 
sustainability, and education. The solutions presented by students are 
the great examples of the impact young talents and technology have in 
driving positive change in our society. Competition was supported by our 
United Cloud team, that organized two educational workshops for stu-
dents introducing the latest trends in the digital product design.

1. OUR SUSTAINABLE JOURNEY
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4. OUR DIGITAL IMPACT
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6. OUR PEOPLE
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REGIONAL GRANT PROGRAM: CATALYZING LOCAL COMMUNITY DEVELOPMENT
The Regional Grant Programme is a dedicated effort aimed at amplifying initiatives 
that directly contribute to the growth of local communities. It endeavours to raise 
public awareness on critical issues and integrate sustainable practices into people’s 
daily lives. The program extends its support to non-profit organizations, schools, and 
cultural centres embarking on projects in the realm of environmental stewardship and 
comprehensive education. This flagship initiative, initiated in Bulgaria, holds a prominent posi-
tion in Vivacom’s longstanding commitment to social responsibility. It encourages individuals to 
actively participate in the improvement of their communities, to preserve the beloved natural 
environments, and to invest effort and knowledge in enhancing educational quality.
Figure 12: Regional Grant at work 
in Bosnia and Herzegovina
Figure 13: Regional Grant at work 
in Bosnia and Herzegovina
Figure 11: Regional Grant at work in Bulgaria
THE PROGRAM IS WIDELY RECOGNIZED 
FOR THE FOLLOWING KEY ATTRIBUTES:
- A Catalyst for Grassroots Change: It thrives 
on bottom-up initiatives driven by local commu-
nities, becoming a symbol of change led by the 
people, for the people.
- An Inclusive Social Responsibility Brand: 
The program engages a diverse range of small 
and large organizations within small communi-
ties across the country. It provides comprehen-
sive support, guiding them at every stage of their 
projects.
- Fostering Free-thinking and Creativity: 
The program inspires courageous, creative 
organizations to devise innovative solutions
that cater to the specific needs of their 
beloved communities.
IN TOTAL, 13 OUTSTANDING PROJECTS 
WERE AWARDED A CUMULATIVE 
GRANT OF NEARLY €33.000. 
The resounding success of this program 
prompted its expansion into Bosnia and 
Herzegovina in 2022, marking its debut in 
the region. The total grant awarded in Bos-
nia and Herzegovina amounted to €27.000, 
benefiting 12 winning projects. 
This expansion underscores our commit-
ment to enhancing the vitality of local 
communities and promoting sustainable 
development on a broader scale.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
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“VIVACOM BULGARIA’S CSR EXCELLENCE RECOGNIZED IN 2022”
In the year 2022, Vivacom Bulgaria received prestigious accolades for its exceptional 
CSR endeavours, highlighting the company’s unwavering commitment to making 
a positive impact on society:
BRONZE HEART 2022 - SOS CHILDREN’S 
VILLAGES AWARDS “ONE FAMILY”: 
Vivacom’s commitment to making a difference 
in the lives of abandoned children and children 
from troubled families was celebrated through 
this accolade. The “ONE FAMILY” initiative, in-
cluding the establishment of a hotline for those 
in need, exemplified the company’s dedication 
to fostering a caring and supportive society.
     HIGHLIGHT: 
GOLDEN HEART 2022 
“SUSTAINABLE SOCIAL POLICY”: 
This esteemed award was bestowed 
upon Vivacom in recognition of its en-
during and comprehensive corporate 
social responsibility policy, reflecting a 
steadfast dedication to sustainability 
and societal well-being.
GOLDEN HEART 2022 
“SUPPORT AND DEVELOPMENT 
OF MUNICIPALITIES AND REGIONS”: 
Vivacom’s Regional Grant program received 
this distinguished honour, underscoring its 
role in bolstering the growth and develop-
ment of municipalities and regions across 
the country, demonstrating a commitment 
to local communities.
GOLDEN HEART 2022 
“HEALTH AND HEALTH INITIATIVES”: 
Vivacom’s proactive support against the 
challenges posed by the Covid-19 pan-
demic was acknowledged with this award. 
The company’s contributions to healthcare 
initiatives furthered the cause of public 
health and safety during a critical time.

1. OUR SUSTAINABLE JOURNEY
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3. OUR PLANET
4. OUR DIGITAL IMPACT
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5.2	
Education: Enabling Brighter Futures 
At United Group, we are resolute in our com-
mitment to environmental stewardship and 
the pursuit of a sustainable world. As part of 
our environmental sustainability efforts, we 
have undertaken rigorous measures to reduce 
our carbon footprint. We have invested in en-
ergy-efficient technologies and transitioned 
to renewable energy sources in our operations. 
These steps have led to significant reductions 
in carbon emissions and reinforced our pledge 
to build a cleaner, greener future. However, 
alone this is not enough. Our dedication ex-
tends to various initiatives, including local re-
forestation projects and educational programs 
that aim to cultivate environmental sustain-
ability consciousness.
LOCAL REFORESTATION PROJECTS:
Since 2015, we have actively pursued our com-
mitment to environmental protection through 
a series of CSR activities. While our efforts be-
gan in Serbia, our initiatives extended to Croa-
tia in 2022 and Montenegro in 2017, marking a 
significant milestone in our journey.
	
In 2022, the SBB Foundation received 
a significant donation of 100,000 basket willow 
seedlings from four international organiza-
tions: Balkan Energy, Forest Trend, E3 Interna-
tional, GIZ, and CIFOR-ICRAF. These generous 
contributions have enabled us to embark on 
an ambitious mission—to find partners within 
municipalities and organizations across Ser-
bia and jointly plant all these seedlings. The 
choice of basket willow is strategic. It is one of 
the fastest-growing trees, promising a swift 
onset of oxygen production. These trees serve 
as carbon sequesters, playing a vital role in 
reducing atmospheric carbon dioxide. More-
over, they contribute to the purification of soil 
and the filtration of toxic waste. Basket willow 
wood finds purpose as a valuable source for 
wooden pellets, and its applications in herbal 
medicine are noteworthy. Furthermore, these 
trees offer early pollen for the nourishment 
of local bee populations. In Croatia, out team 
at Telemach Croatia concentrated its efforts 
on the afforestation of the Oklaj region which 
had been significantly damaged by fires. With 
the aid of advanced drone technology, we 
successfully planted 50.000 oak seeds. Our 
aim was to densely cover each 10-hectare 
area with 1,000 trees, ensuring a sustain-
able and thriving forest ecosystem. Simi-
larly in Montenegro, our team at Telemach 
Montenegro, contributed by donating 230 
trees, for afforestation projects in three 
cities, Bar, Bijelo Polje, and Herceg Novi. 
These collective actions are a testament to 
our dedication to environmental protec-
tion and the revitalization of natural land-
scapes across the regions we serve. These 
initiatives are moved by our commitment 
to protecting and nurturing the environ-
ment, fostering a legacy of sustainability 
for generations to come.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
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EDUCATIONAL INITIATIVES FOR ENVIRONMENTAL SUSTAINABILITY:
In line with our commitment to en-
vironmental consciousness, we have 
established educational programs 
aimed at raising awareness and in-
stilling sustainable practices. These 
programs are designed to empower 
individuals to make informed choic-
es and reduce their environmental 
impact. We provide resources and 
workshops on eco-friendly practices, 
waste reduction, and conservation 
to local communities. Through these 
efforts, we seek to create a culture of 
environmental sustainability where 
individuals and communities are 
equipped with the knowledge and 
tools to make a positive difference. 
The initiative, “Don’t Litter, No Excus-
es!”, was launched with a resounding 
message - to raise awareness about 
the critical importance of environ-
mental protection and to strive for a 
healthier and cleaner environment.
	
In 2022, this impactful proj-
ect expanded its reach to Croatia 
under the title “Who is Littering Over 
There,” a creation written and direct-
ed exclusively for us. Since its incep-
tion in Serbia in 2016, this initiative, 
which was written and directed ex-
clusively for United Group, has made 
a significant impact. By the end of 
2022, nearly 41.000 children had wit-
nessed and actively participated in 
the program. In 2022 alone, we con-
ducted 49 performances, captivat-
ing the hearts and minds of around 
3.800 children. In 2022 the initiative 
was extended to Croatia with the 
title “Who is littering over there?” 
after the name of the play. Telemach 
Croatia’s team adapted the play to 
resonate to local kids and success-
fully performed it in 70 schools and 
preschools, reaching over 5.000 chil-
dren with its compelling message.
	
As a token of our appreci-
ation for their involvement, every 
child who attends the performance 
receives a book as a gift. This serves 
as a tangible reminder of the valu-
able lessons they have learned, 
reinforcing their commitment to 
environmental preservation and the 
imperative of keeping our surround-
ings clean and pollution-free.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
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5.3	 Community Relief: 
Supporting Those 
in Need 
WE STAND WITH COMMUNITIES 
DURING TIMES OF CRISIS. Our disaster 
relief and emergency response initiatives 
offer immediate assistance, resources, 
and support to those affected by natural 
disasters and unforeseen events, ensur-
ing their safety and well-being.
AID TO UKRAINE RELIEF EFFORTS:
We allocated €1.000.000 to humanitar-
ian relief in Ukraine, a nation facing the 
distress of ongoing conflict United Group 
collaborated with established organiza-
tions, including the International Medical 
Corps and Bright Kids Charity, to channel 
its support. This aid was directed towards 
alleviating the suffering of the most vul-
nerable, including war-affected refugees, 
families who were not able escape the 
conflict, and children in institutions like or-
phanages and hospitals.
	
We donated €800.000 to Interna-
tional Medical Corps, a renowned organization 
with a longstanding presence in Ukraine since 
2014, which played a pivotal role in delivering 
healthcare services and relief to those affect-
ed by conflict, disaster, and disease in chal-
lenging and often perilous environments.
	
Bright Kids Charity is active in 
Ukraine and coordinating efforts for families 
of children with disabilities. The donation of 
€200.000 encompassed a range of critical 
provisions, including medical and mental 
health care, essential equipment, medicines, 
mobile medical units, food, sanitation, and 
hygiene supplies. These initiatives were vital in 
providing immediate relief to those affected 
by the conflict.
DEMONSTRATING SOLIDARITY IN TIMES OF 
CRISIS: VIVACOM AND TELEMACH SLOVENIA’S 
SUPPORT FOR UKRAINE
In the face of the military conflict in Ukraine, we stood 
in unwavering solidarity with the affected communi-
ties, taking decisive actions to make a positive impact, 
including:
1. FREE INTERNATIONAL CALLS AND ROAMING 
SERVICES: At the onset of the crisis, Vivacom swift-
ly responded by offering free international calls to 
Ukraine and complimentary roaming services within 
the country, as well as a free telephone line for Bulgari-
an Red Cross for Ukrainian refugees. Telemach Slovenia 
also provided free calls from mobile and fixed networks 
to all mobile and fixed networks in Ukraine. This initia-
tive aimed to facilitate communication and support for 
those directly affected by the conflict. In cooperation 
with the Red Cross of Slovenia, Telemach Slovenia also 
donated prepaid packages and mobile access points to 
refugees who have find refuge in accommodation cen-
tres across Slovenia.
2. EMPLOYEE FUNDRAISING CAMPAIGN: Vivacom’s 
employees across Bulgaria joined hands in a compa-
ny-wide fundraising campaign. This campaign included 
both financial contributions and material donations, all 
with the intent of aiding Ukrainian refugees affected by 
the conflict. Over 250 employees contributed an array 
of material donations to support those in need. These 
generous contributions included clothing, shoes, bed 
linens, warm blankets, hygiene essentials, children’s 
toys, and other necessities. These items were collected 
and distributed to various organizations. Employees in 
Slovenia also acted by joining the campaign to collect 
humanitarian aid for all those impacted.
3. SUPPORT FOR CHARITABLE ORGANIZATIONS: 
Vivacom’s collective efforts reached out to organi-
zations dedicated to aiding the affected, including 
the Bulgarian Red Cross, the “Mission Wings” foun-
dation, the Centre for Bessarabian Bulgarians in Bul-
garia, and the National Association of Volunteers in 
the Republic of Bulgaria.
4. MEDICAL SUPPLIES: Telemach Slovenia contrib-
uted of 3.000 euros worth of medical supplies to 
Ukraine.
5. PSYCHOLOGICAL AID FOR CHILDREN: With a 
special focus on the National Association of Volun-
teers in the Republic of Bulgaria, Vivacom employees 
went the extra mile. Following the recommendations 
of partnering psychologists, they prepared nearly 
350 psychological aid packages, including crois-
sant, salads, juice, biscuits, waffles, and chocolates, 
designed to provide emotional support to children 
arriving at the border. These items were carefully se-
lected to bring moments of positivity, comfort, and 
joy to children facing the harsh realities of the crisis. 
     HIGHLIGHT:

1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
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STRENGTHENING LOCAL COMMUNITIES:
The remaining half of the CSR investment was 
allocated to various projects undertaken by our 
operating companies, including support to hospi-
tals, children’s hospitals, schools, and local NGOs. 
These initiatives, along with in-kind donations of 
services such as TV, internet, and mobile telepho-
ny, served to bolster our CSR pillars of education, 
environment, and community relief. For example, 
Vivacom provided free telephone lines for Asso-
ciation Animus (home violence), discount of the 
monthly fee to SOS Children’s Villages Bulgaria. 
IN SERBIA, SBB DONATED FREE WI-FI 
DURING THE 2022 RED BULL STREET RACE 
IN BELGRADE.
SUPPORTING LOCAL INITIATIVES:
Beyond the global efforts, United Group demon-
strated its commitment to local communities. A 
donation of €13.000 was made to the central city 
kindergarten DV Petrinjčica in Croatia to aid in the 
repair of significant earthquake damage and con-
tribute to the creation of an optimal environment 
for the youngest residents of Petrinja. Additionally, 
United Group contributed €17.500 towards the 
construction of a new sports hall in Petrinja, a fa-
cility that will provide a space for sports, cultural 
events, and social gatherings. This contribution 
was instrumental in helping the city recover from 
the devastating earthquake.

6 / Our People

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
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As we navigate the dynamic landscape of the modern 
workplace, we hold steadfast in our resolve to treat 
our employees with the same dedication and care we 
extend to our broader sustainability goals. Together, 
we work to build a future where every individual is not 
just a part of a company but a key partner in a sustain-
able, thriving, and inclusive world.
 In 2022, we had 14.954 employees3  across our coun-
tries of operation and support, with the largest per-
cent working in our telecommunication businesses. 
Most of our employees working in Bulgaria and Serbia 
due to the size of Vivacom and SBB and the large op-
erations of United Media in these two countries. 
6.1	
Nurturing Our Greatest 
Asset: Our People
IN A FAST-PASTED AND FAST-CHANGING ENVIRONMENT, 
OUR WORKFORCE STANDS AT THE HEART OF OUR MISSION. 
WHILE OUR IMPROVEMENTS CONCERNING OUR 
ENVIRONMENTAL PERFORMANCE AND INNOVATION ARE 
SIGNIFICANT, THEY ARE INTRINSICALLY TIED TO OUR 
THRIVING, DIVERSE, AND HIGHLY SKILLED WORKFORCE. 
2022 EMPLOYEE BY BUSINESS SECTOR
Our employees are the essence of the talent, experiences, 
and backgrounds that fuel our creative spirit and foster an 
environment of inclusion, collaboration, and respect. Our 
aim is not only to attract and retain top talent but to in-
spire, empower, and nurture each member of our team. 
We value their well-being, their professional growth, and 
their unique perspectives. 
Our Human Resources (HR) practices embody our com-
mitment to fostering an inclusive and equitable workplace 
that is not only about the work we do but also about 
the lives we shape.
    3 Employees as of December 31, 2022
2%
TELECOMMUNICATIONS
MEDIA
E-COMMERCE
INNOVATION
(UNITED CLOUD)
71%
18%
9%

Employees by country 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
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2. OUR SUSTAINABLE JOURNEY
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We added over 3.000 new employees in 2022, with most new joiners between the ages of 20 and 30 demonstrating the importance of younger 
generations entering the workforce. Serbia represents the largest growth in number of new employees and at the Group level, 42% of all new 
hires are women. 
4 Other countries represent a small number of employees working outside our main countries of operations, This incudes Albania, Austria, Cyprus, Kosovo, Luxembourg, Netherlands North Macedonia, and Switzerland.
5 Employees as of December 31, 2022
8.621
13.424
1.530
14.837

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4. OUR DIGITAL IMPACT
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  6 Other countries represent a small number of 
employees working outside our main countries of 
operations, This incudes Albania, Austria, Cyprus, 
Kosovo, Luxembourg, Netherlands North 
Macedonia, and Switzerland.
5%
9%
9%
6%
21%
16%
14%

INCLUSION AS A FOUNDATION: 
INCLUSIVITY IS AT THE HEART OF OUR WORKFORCE 
PHILOSOPHY. We believe that diversity can only thrive when 
every individual is empowered to contribute their unique 
strengths and perspectives. Inclusion goes beyond mere rep-
resentation; it means creating an environment where everyone 
has a voice, feels heard, and can reach their full potential. By 
valuing diverse voices, we create an environment where every-
one feels heard, respected, and empowered to contribute their 
best. We make better decisions when everyone’s voice is heard, 
and we value unique perspectives drawing on our full range of 
collective experience. Our ability to attract, develop and retain 
diverse top talent in our industry at every level is pivotal to our 
success. We all have a duty to foster and support a fair, diverse, 
inclusive, and respectful working environment and recognize ev-
erybody’s strengths and talents. 
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
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We take pride in our commitment to fostering a diverse and inclu-
sive workplace, recognizing that our employees are at the core of 
our success. We understand that diversity extends far beyond the 
surface, encompassing differences in race, gender, age, ethnicity, 
sexual orientation, physical abilities, and much more. We actively 
strive to create an environment where every employee feels valued 
and respected, regardless of their background or identity.
Figure 21: Dom Omladine” (Belgrade Youth Center)
Figure 22: EuroPride
6.2	
Cultivating a Diverse 
& Inclusive Workforce
SUPPORTING LGBTQ:
We aim to make all our 
employees feel welcome at 
our company, and in society. 
SBB donated wi-fi and live 
streaming cable to “Dom 
Omladine” (Belgrade Youth 
Center) for EuroPride 2022 
which took place in Belgrade 
September 12-18th.
     HIGHLIGHT:

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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UNITED GROUP IS AN EQUAL OPPORTUNITY 
EMPLOYER AND COMMITTED TO PROVIDING 
A WORK ENVIRONMENT FREE OF  
DISCRIMINATION AND HARASSMENT. 
We respect and embrace diversity and believe 
that a diverse workforce produces more inno-
vative insights and solutions, resulting in better 
products and services for our customers. We 
work together to create an inclusive environ-
ment where everyone can bring their true 
selves to work. 
Our diversity & inclusion objectives are set out 
in our Code of Conduct as well as in each of rel-
evant, existing HR policies where we pledged to:
- treat everyone - whether they are a team 
member, customer, or partner - fairly and with 
respect;
- always be mindful of the language we use and 
listen without judgement; 
- take positive action to promote a respectful, 
decent, and fair work environment;
- judge others based on performance, quali-
fications, abilities, and potential and use ob-
jective, quantifiable standards to the extent 
possible when managing people, or involved in 
recruitment and hiring;
- never tolerate violent acts or threats, either 
physical or psychological;
- make decisions impartially, with objective 
criteria and on the basis of transparent proce-
dures and policies; and 
- provide equal opportunities for development 
and reward which are based purely on em-
ployee performance. 
At United Group we actively discourage any 
form of harassment or other form of intimi-
dation in the workplace. In October 2022, we 
published its Integrity Helpline (unitedgroup.
ethicspoint.com) which welcomes reports 
from internal or external reporters regarding 
any issues relating to violations of its Code 
of Conduct. We want anyone with concerns 
about work-related wrongdoing to come for-
ward and to feel safe doing so. Our Protected 
Disclosure & Anti-Retaliation Policy clearly ex-
plains how to report concerns, how we inves-
tigate and escalate them, and the protections 
in place for anyone making a report in good 
faith. It offers reassurance that all concerns 
will be treated in complete confidence while 
being investigated and handled appropriately. 
(For more info see Section 7.3 Upholding Ethi-
cal Integrity).
Our commitment to cultivating a diverse 
and inclusive workforce is resolute. We will 
continue to evolve and expand our initia-
tives, ensuring that every member of our 
team can thrive, grow, and contribute to 
an equitable and inclusive environment. 
For this reason, we have decided to enrol 
in 2023 in the Target Gender Equality Ac-
celerator which is an initiative launched by 
the United Nations Global Compact and 
designed to support and advance gender 
equality in the workplace, with a particular 
focus on encouraging and assisting com-
panies in setting and achieving ambitious 
targets for gender equality and women’s 
empowerment. 
TOGETHER, WE ARE 
SHAPING A WORKPLACE 
THAT REFLECTS THE DIFFERENCES 
OF THE WORLD IN WHICH WE OPERATE, 
FOSTERING AN ENVIRONMENT WHERE 
EVERY VOICE IS VALUED, AND EVERY 
PERSPECTIVE IS CELEBRATED.

FEMALE	
MALE	   
TOTAL EMPLOYEES 7 	 	
	
6.333	
	
8.621	
	
14.954
GROUP LEADERSHIP	
	
	
23	
	
21	
	
44
LOCAL LEADERSHIP	
	
	
63	
	
96	
	
159
TOTAL LEADRSHIP	
	
	
86	
	
117	
	
203
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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We are deeply committed to fostering gender diversity and promoting gender equality 
within our workforce. We recognize that our organization’s strength lies in the diversity 
of our employees, and we are dedicated to creating an inclusive workplace that values 
and empowers individuals of all genders. We understand that gender diversity extends 
beyond mere numbers. It embodies the principles of fairness, equity, and equal oppor-
tunities for all. Our commitment to gender equality is not just a statement but a funda-
mental aspect of our organizational culture. At the group level, over 52% of our leader-
ship roles8 are held by women and 42% of our total workforce is female.
We are resolute in ensuring that every employee, regardless of their gender, has access 
to the same opportunities for growth and advancement. This includes initiatives to 
break down barriers, eliminate gender bias, and promote inclusive hiring and promo-
tion practices.
EMPOWERING WOMEN IN LEADERSHIP:
We are proud to support and nurture women’s leadership within our organization. 
This includes mentorship programs, leadership development initiatives, and 
advocacy for women in senior management roles. 
GROUP LEADERSHIP
LEADERSHIP POSITIONS
LOCAL LEADERSHIP
6.3	
Fostering Gender Equality: 
A Balanced Workforce
52%
FEMALE
FEMALE
MALE
MALE
40%
48%
60%
TOTAL
NUMBER OF EMPLOYEES 
IN 2022 BY GENDER 
 7 Employees as of December 31, 2022
8 United Group’s leadership roles include Group CEO, Vice Presidents, Executive Directors , Functional and Sub Functional Directors
TOTAL WORKFORCE
FEMALE
MALE
42%
58%

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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AT UNITED GROUP WE CONSIDER THE WELL-BEING 
AND PROFESSIONAL DEVELOPMENT OF OUR EMPLOYEES 
AS FUNDAMENTAL TO OUR ORGANIZATIONAL SUCCESS. 
We understand that a healthy, engaged, and skilled workforce 
is not only essential for our success but also reflects our commit-
ment to being a responsible and caring organization. Our efforts 
to empower employee well-being and development encompass 
a range of activities. 
A CULTURE OF WELL-BEING
We believe that a workplace that promotes well-being 
is one where employees can thrive and so we have sponsored 
fitness, health, wellness, and team building throughout 
our company.
HEALTH AND WELLNESS PROGRAMS:
We provide access to a range of health and wellness programs, 
from fitness facilities to mental health resources, to support 
our employees’ overall well-being.
6.4	
Empowering 
Employee Well-Being 
and Development

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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PHYSICAL FITNESS
Across all our companies we offer course, sponsorship and discounts on activities related to physi-
cal wellness. For our Telemach Slovenia employees, we sponsored fitness subscriptions, professional 
running training with a trainer, and marathon fees. Our Telemach Croatia employees benefit from 
the promotion of sports and sports activities with the use of the Multisport card and for Telemach 
Croatia and Telemach Bosnia and Herzegovina employees we covered the costs for employees the 
B2B run and Trebević B2B Trail Run. We also have a Telemach Fitness Program for Bosnia and Her-
zegovina employees where we sponsor group fitness training for employees in Sarajevo where em-
ployees can train together. In Serbia, 19 of our SBB colleagues participated in the company league 
basketball tournament. SBB also provided support to each employee or team that would like to 
participate at Belgrade Marathon 2022.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
PHYSICAL HEALTH AND WELLNESS 
We facilitated lectures on healthy nutri-
tion and physical activity, first aid training, 
and the measurement of cholesterol and 
blood pressure for our Telemach Slovenia 
employees. Part of employee well-being 
is trust and cohesion as a team. We held 
regional team buildings events in Zagreb, 
Osijek, Rijeka, and Split for Telemach Cro-
atia. For Telemach Bosnia and Herzegov-
ina, we held one teambuilding covering all 
employees, as well as separate events for 
the Telesales and Contact centre.
 
 
Figure 31: Team Building, Bosnia and Herzegovina
Figure 32: Slovenia: Healthy Food Workshop
Figure 34: Croatia team building
Figure 35: Slovenia: Sara Isakovič‘s Mindfulness and Focus Workshop
Figure 36: SBB employees
Figure 20: Skadar Lake Team Building Telemach Montenegro
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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WORK LIFE BALANCE
Work-life balance is another key aspect of employee 
wellness. In particular, we recognize the significance 
of the early stages of parenthood. In some coun-
tries, we have extended maternity leave policies to 
grant additional days beyond the mandatory ones. 
This enables new mothers to have more time to 
bond with their new-borns and manage their tran-
sition back to work at their own pace. Additionally, 
we equally value the role of fathers in parenting and 
offer paternity leave, ensuring they can be present 
during these important moments.
	
For new mothers, we have introduced a re-
duced working hours plan, allowing them to adjust 
their work schedules as they transition into parent-
hood. This initiative provides flexibility and eases the 
balancing act between personal and professional life.
	
We have established a flexi-work policy that 
not only accommodates mothers but also extends 
to all parents. This initiative empowers employees 
to manage their work hours and location, promoting 
a healthy work-life balance for both mothers and 
fathers. Our remote work options provide parents 
with the flexibility they need to care for their children 
while remaining productive. 
	
We also love meeting our employee’s fam-
ilies. In 2022, we held Family Day and other fam-
ily-oriented evens in multiple countries to bring 
together our employees and their families and foster 
a community. 
 
Figure 41: Slovenia Family Day
Figure 37: Family Day Croatia
 
Figure 38: Kid’s Christmas event Bosnia and Herzegovina 
Figure 39: Slovenia: Telemach First Graders
Figure 40: Slovenia Family Day

HIGHLIGHT: 
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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INVESTING IN DEVELOPMENT:
WE ARE DEDICATED TO THE GROWTH AND DEVELOP-
MENT OF OUR EMPLOYEES. OUR COMMITMENT TO 
THEIR PROFESSIONAL ADVANCEMENT INCLUDES:
TRAINING AND LEARNING OPPORTUNITIES: 
We offer training programs and learning opportunities 
that empower our employees to enhance their skills and 
knowledge, contributing to their personal and professional 
growth. To achieve this, we have established our own in-
ternal Training Academy dedicated to creating and deliv-
ering tailored training programs for our employees.
	
Our internal Training Academy is at the heart of 
our commitment to employee development. This dedicat-
ed department serves as a hub for designing, developing, 
and delivering a wide range of training programs. It is spe-
cifically tailored to the needs and aspirations of our work-
force. We understand that one size does not fit all when it 
comes to training; therefore, United Group Academy cre-
ates customized training programs that address the spe-
cific needs of our employees. Whether professional skills 
development, industry-specific knowledge, leadership 
training, or personal growth, our programs are designed to 
align with individual career paths and organizational objec-
tives. In 2022 our telecommunication employee received 
an average of 15.6 hours of training. 
NOVA GREECE: TRAINING FOR 
THE FUTURE: In the 2022, we 
continued a positive evolution of 
trainings and during the year active 
initiatives for employee growth/
development were taken:
COMPLIANCE AWARENESS 
TRAINING: focused on the adop-
tion of a Responsible Corporate 
Culture, confirming its commit-
ment to compliance, not only 
with legislation and regulations 
governing its operation but also 
with its values and principles. 
Over 1.500 employees have 
completed this training. 
NEW TECHNOLOGIES TRAINING: 
In collaboration with Mpirical, we 
designed and implemented a one-
year digital program to strengthen 
the skill and technical knowledge 
on 5G and other new technologies, 
such as CIoT, VoLTE, GSM, GPRS, 
UMTS, LTE, Wi-Fi, Packet Trans-
port Networks, etc. 
This training reached 151 of our net-
work engineers and technicians. 
SEMINARS: in 2022 we facilitated 
the seminars: Advanced Excel, 
Lean Six Sigma Yellow Belt, Busi-
ness Account Manager training, 
Certified Fiber Optic Technician

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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time and requires accepting new things. It 
also requires that we embody the princi-
ple of “everyone matters” and every single 
employee feels involved in their own career 
development. 
 
EMPLOYEE ENGAGEMENT: 
We actively seek to engage our employees 
in decision-making processes, ensuring 
that their voices are heard. One method is 
through our annual employee engagement 
survey. The survey is anonymous, has 50 
standardised questions regarding Organiza-
tional Climate and Employee effectiveness. 
The survey helps us understand our em-
ployee’s opinion related to: 
- Basic relationships between employees 
and the management
- Basic relationships between employees 
and their superiors
- Interpersonal relationships and atmo-
sphere in the team
- Quality of work and business 
environment
- The company as employer where 
we receive typical information about 
- Employee Net promoter Score
EMPLOYEE TURNOVER 
To understand the main drivers of our vol-
untary turnover, we developed offboarding 
policies and procedure. Our main turnover 
source is from our Contact Centres, which is 
expected based on industry averages. Specif-
ically, we have identified the higher-than-av-
erage turnover rate in Serbia, Bulgaria and 
Croatia. We will continue to monitor turnover 
and implement strategic solutions in improve 
employee retention. 
8 Telecommunication employees only  / 9 Based on response to question “Company is an employer I would always recommend to others” /  10 Total eNPS Score demonstrates responses to all questions and gives a more detailed explanation on the overall Organizational Climate
11 Other countries represent a small number of employees working outside our main countries of operations, This incudes Albania, Austria, Cyprus, Kosovo, Luxembourg, Netherlands North Macedonia, and Switzerland. 12 The eNPS Score and total eNPS Score are calculated using 
the NPS methodology, which involves assessing results based on Promoters (scores of 9-10), Neutrals (scores of 7-8.99), and Detractors (scores of 1-6.9)
The 2022 demonstrates a noteworthy im-
provement in our employee net promoter score 
(eNPS)12, which is significant given the major 
acquisitions that occurred in 2021. Based on 
the results, we organize team departmental 
workshops, where we investigate the results of 
the survey and integrate the feedback, we re-
ceived into the development of Yearly 
Retention Action Plans. 
CAREER PATHWAYS: 
We provide clear career pathways and oppor-
tunities for advancement within our organiza-
tion. Our employees are encouraged to explore 
their potential and chart their career journey. 
Thus, when there are new job positions, our 
priority is to choose among the existing em-
ployees as the best source of qualified can-
didates. During 2022 we covered 50 open 
positions from internal sources as new career 
opportunity for our internal employees. 
The Reaching 50 project, started in 2020, 
aims to create customer centric culture and 
empower confident and successful high- and 
middle-level leaders. Reaching 50 Program 
is helping us shift from product-based to 
a customer-centric focus. This takes some 
25%
11%
19%
7,6

1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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Employee health and safety is 
a top priority at United Group. 
We recognize that a secure and 
healthy work environment is es-
sential for our employees’ success, 
productivity, and the delivery of 
reliable services to our customers. 
For example, Telemach Croa-
tia and Vivacom maintains ISO 
45001, the Occupational Health 
and Safety (OH&S) management 
system certification.
We offer a variety of health events 
for our employees. At SBB we 
organized a Breast Cancer Aware-
ness and Identification workshop. 
Our Blood Donation drives are 
very popular event employees in 
Croatia and Serbia. 
The physical safety of our employees is a 
fundamental concern, whether they are 
working in our offices, data centres, or 
out in the field. We are committed to:
- RISK ASSESSMENT: We regularly as-
sess the workplace for potential hazards 
and take proactive measures to eliminate 
or minimize these risks, in line with local 
legal requirements
- SAFETY TRAINING: Our employees 
receive comprehensive safety training to 
equip them with the knowledge and skills 
to work safely in all environments, that 
is aligned with legal regulation and in all 
countries, except Bulgaria, provided by 
external consultant 
- SAFETY PROTOCOLS: We have estab-
lished strict safety protocols, emergency 
response procedures, and a culture of 
vigilance to ensure our employees’ safety. 
VIVACOM CONDUCTED 
MULTIPLE SAFETY 
TRAININGS IN 2022: 
ELECTRICAL SAFETY: 
Focusing on regulations for 
H&S when working on elec-
trical equipment with voltage 
up to 1000 V, with electrical 
installations and on power and 
district heating plants, and on 
electrical networks. The train-
ing also covered regulations 
when working on overhead 
and cable communication 
lines and networks
WORK AT HEIGHTS: Specific 
knowledge and skills in work-
ing with telecommunications 
equipment installed at height
OFF-ROAD DRIVING: 
to practically teach safe 
off-road driving skills
FIRST AID: basic First Aid 
knowledge and skills
HEALTH & SAFETY: ACCIDENTS	
    	
            2022         INJURY RATE*
TOTAL WORK-RELATED INJURIES 	
     	
    	
64	
	
0,40
RECORDABLE WORK-RELATED INJURIES	
   	
60	
	
0,38
HIGH-CONSEQUENCE WORK-RELATED INJURIES	
  4	
	
0,03
NUMBER OF HOURS WORKED	   	
	
	
	
    31.640.024
Figure 44 Blood Donation Croatia
6.5	 Health and Safety: 
Figure 43: SBB Breast cancer awareness
     HIGHLIGHT: 
*Rate of injuries = Injuries/ Hours worked x 200.000

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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MEASURING AND ENSURING SAFETY:
We maintain a robust system to measure 
and ensure the safety of our workplace 
and network infrastructure. This includes:
- Incident Reporting: Our employees are 
encouraged to promptly report any work-
place safety concerns or incidents.
- Regular Audits and Assessments: 
We perform regular audits and safety 
assessments of our workplace and network 
infrastructure to identify and mitigate 
potential safety risks.
THE ROAD AHEAD: 
As the telecommunications and media 
industry continues to evolve, so will our 
safety initiatives. We remain dedicated 
to improving and expanding our safety 
measures to ensure that our employees 
and network infrastructure remain safe 
and reliable. 
OUR GOAL IS TO SET THE INDUSTRY 
STANDARD FOR WORKPLACE AND 
NETWORK INFRASTRUCTURE SAFETY, 
PROVIDING A SECURE ENVIRONMENT 
FOR OUR EMPLOYEES AND ROBUST 
NETWORK SERVICES FOR OUR 
CUSTOMERS.

7 / Our Pledge to 
Responsible Leadership 
WE RECOGNIZE THE PIVOTAL ROLE OF STRONG 
GOVERNANCE IN GUIDING OUR OPERATIONS, 
FOSTERING TRANSPARENCY, AND ENSURING THE 
RESPONSIBLE STEWARDSHIP OF OUR ORGANIZATION. 
WHILE WE ARE A PRIVATELY OWNED COMPANY AND 
NOT LISTED ON ANY STOCK EXCHANGE, WE PLACE THE 
UTMOST IMPORTANCE ON CREATING A GOVERNANCE 
FRAMEWORK THAT UPHOLDS ETHICAL STANDARDS, 
ACCOUNTABILITY, AND THE BEST INTERESTS OF OUR 
STAKEHOLDERS.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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United Group BV is a private limited 
liability company (besloten venootschap 
met beperkte aansprakelijkheid) incorporated 
under the laws of the Netherlands. 
SHAREHOLDERS
United Group’s shareholders are vital partners in 
our journey toward sustainable growth and responsible 
corporate stewardship. Our ownership structure, 
as highlighted below, reflects a commitment 
to aligning interests, promoting transparency, 
and fostering collaborative governance.
SHAREHOLDER 	
            OWNERSHIP %	
DESCRIPTION 
BC PARTNERS	 	
             56%	
	
	
	
	
	
	
	
	
	
	
	
             42%	
	
	
See Leadership Team section below. 
EBRD	 	
	
              2%	
	
	
European Bank for Reconstruction & Development
7.1	 Building a Strong Governance Structure
BC Partners is a leading alternative global investment firm focused on private equity, credit, 
and real estate, that is currently investing its eleventh flagship private equity fund. BC Partners 
is one of the most experienced private equity firms in Europe and has continually operated for 
over three decades as a pan-European partnership with a strong presence in North America. 
BC Partners currently advises 11 successive funds, and since inception has completed 126 pri-
vate equity investments representing €161 billion of enterprise value across 18 countries. BC 
Partners operates across four core sectors including Industrial & Business Services, consumer 
& retail, healthcare, and TMT and employs an investment team of 67 professionals with over 
540 years of combined private equity experience operating from four offices: New York, Lon-
don, Paris, and Hamburg.
UNITED GROUP’S 
SENIOR MANAGEMENT

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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BOARD OF DIRECTORS 
THE BOARD OF DIRECTORS SERVES 
AS THE HIGHEST GOVERNING BODY 
WITHIN UNITED GROUP AND PLAYS 
A CRUCIAL ROLE IN OVERSEEING OUR 
STRATEGIC DIRECTION, FINANCIAL 
PERFORMANCE, AND RISK 
MANAGEMENT. 
It is responsible for providing oversight and 
guidance to United Group’s management 
team and ensuring the long-term sustain-
ability and success of the business. The 
Board of Directors’ primary roles include: 
- Setting strategic direction and approving 
major investments and mergers;
- Identifying and mitigating various risks, 
including financial, operational, legal, and 
reputational;
- Monitoring financial performance, ap-
proving budgets, and ensuring financial 
reporting accuracy;
LEADERSHIP TEAM 
UNITED GROUP’S LEADERSHIP TEAM 
IS AT THE HEART OF OUR SUCCESS. 
We have leveraged the significant  
industry experience and corporate 
background of our senior management 
team to successfully expand our busi-
ness from being a single country Pay TV 
operator to being a telecommunications 
and media services leader in Southeast-
ern Europe, through bolt on acquisitions, 
integration of cable assets and content 
companies and organic growth. 
	
Many of our key management 
members have been with the business 
since its inception, including our Founder 
and Chairman of our Advisory Board, 
Dragan Šolak, Chief Executive Officer, 
Victoriya Boklag, and Vice President 
of Operations, Violeta Vasilijević. This 
enduring partnership has been instru-
mental in steering our course over the 
years, ensuring that the values and 
- Ensuring compliance with laws and 
regulations, such as securities, environ-
mental, and labour laws;
- Integrating ESG factors into deci-
sion-making for long-term corporate 
success;
- Establishing governance policies, codes 
of conduct, and guidelines for sharehold-
er engagement;
- Determining executive compensation 
to attract and retain talent while aligning 
interests with shareholders; and
- Acting in the best interests of United 
Group and all its shareholders, avoiding 
conflicts of interest.
United Group’s Board of Directors com-
prises of four members, including two in-
dependent directors. These professionals 
bring with them a wealth of expertise, 
with backgrounds in law, accounting, and 
extensive experience in corporate gover-
nance and financial matters. 
principles upon which our company 
was founded continue to guide us 
towards a sustainable and prosper-
ous future. 
	
Additional information on 
United Group’s leadership team is 
available here.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP  
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In 2022 United Group established both a Compliance 
function and a Risk Management & Fraud department 
which serve as critical pillars in safeguarding the integ-
rity and sustainability of our operations. This decision 
underscores the paramount importance that United 
Group’s Board of Directors and leadership team place on 
compliance and risk management and the commitment 
to upholding the highest standards of integrity and ac-
countability within our organization. 
	
Both functions are headed by the Executive 
Director Compliance, Risk & Sustainability who reports 
to United Group’s CEO with a dotted line to the Board 
of Directors to which reports on a quarterly basis and 
on ad hoc basis, should something urgent require im-
mediate attention.
THE COMPLIANCE FUNCTION plays a crucial role 
in ensuring that the company adheres to laws, regu-
lations, industry standards, and internal policies, par-
ticularly with respect to bribery & corruption, fraud, 
theft, embezzlement, conflict of interest, sanctions, 
and trade, due diligence on third party relationships, 
and supply chain ethics. Its primary responsibility is to 
promote and enforce a culture of compliance within 
Compliance, 
Risk Management 
& Fraud Function
the organization, including:
- Policy Development: Developing and updating in-
ternal policies and procedures to ensure they align 
with external regulations and industry standards.
- Training and Education: providing training to em-
ployees to ensure they understand and follow the 
company’s compliance policies.
- Whistleblowing Programs: Implementing and man-
aging a whistleblowing program (our Integrity Help-
line) that allows employees and other stakeholders to 
report compliance violations or unethical behaviour 
anonymously and without fear of retaliation.
- Reporting: Preparing and submitting reports to 
regulatory authorities as required by law.
- Investigations: Conducting internal investigations 
when there are suspicions of non-compliance, fraud, 
or other unethical behaviour. Depending on the alle-
gations, the Compliance function collaborates with 
the Risk & Fraud or HR departments in these cases. For 
more information see the “Upholding Ethical Integrity 
section”.
THE RISK MANAGEMENT & FRAUD FUNCTION 
oversees the Enterprise Risk Management (ERM) gover-
nance framework at Group level taking ownership of the 
ERM methodology, policies, and guidelines. Additionally, it 
is responsible for fraud prevention & detection as well as 
fraud investigation. These responsibilities include:
- ERM Framework: Manage and enhance the opera-
tional efficiency of ERM processes throughout the or-
ganization and propose measures for enhancement.
- Monitoring & Reporting: Monitoring the overall risk pro-
file and the specific risk issues across the organization. 
As part of this role, the Risk & Fraud team collects and 
consolidates reports from various operating entities and 
group functions to present the Board of Directors and 
Leadership team with a unified and comprehensive over-
view of the organization’s risk profile, including significant 
individual risks.
- Risk Mitigation: Working with different departments to 
develop risk mitigation strategies and action plans and 
monitoring their implementation.
- Fraud investigation: When there are suspicions or 
evidence of fraud, conducting investigations to 
identify the extent of the fraud, the wrongdoers 
and the methods used.
- Fraud Prevention & Detection: Implementing 
controls and security measures to detect and 
deter fraudulent activities.
The roles and responsibilities of the Compliance 
and the Risk Management & Fraud teams within 
our organization are distinct but interconnect-
ed, as both are focused on managing risks to 
protect the company’s assets, reputation, and 
stakeholders.
G
GOVERNANCE
R
RISK MANAGEMENT
C
COMPLIANCE
E
ENVIRONMENTAL
ES-G-RC
S
SOCIAL

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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INTERNAL AUDIT
United Group Internal Audit function 
plays a pivotal role in ensuring the 
integrity and efficiency of our opera-
tions. Operating with independence 
and objectivity, the Internal Audit 
team provides assurance and advi-
sory services aimed at enhancing the 
organizational processes. The audit 
plan, which directs priority setting and 
resource allocation, is aligned with 
United Group strategic objectives and 
receives approval from the Board of 
Directors before being shared with the 
External Auditors.
	
The Group Internal Audit 
Director reports functionally to the 
Board of Directors and administra-
tively to the Chief Financial Officer. 
The Internal Audit function maintains 
transparency by sharing the results of 
each audit assignment with relevant 
stakeholders, with quarterly summaries 
presented to the Board of Directors.
EXTERNAL AUDITORS
External auditors play a critical role in 
maintaining the trust of shareholders, 
investors, and the public in a com-
pany’s financial reporting and overall 
corporate governance. Their inde-
pendent and objective assessment 
provides assurance that the compa-
ny’s financial statements are reliable 
and that the company is adhering to 
accounting standards and regulatory 
requirements.
	
United Group has appointed 
PricewaterhouseCoopers d.o.o. as its 
independent auditors. The prima-
ry duty of the external auditor is to 
scrutinize United Group consolidated 
accounts, and to assess the Board of 
Directors and CEO’s management of 
the company.
	
Starting from this year, Price-
waterhouseCoopers d.o.o. also per-
forms an annual limited assurance of 
United Group Sustainability Report.
TRANSACTIONS WITH RELATED 
PARTIES & CONFLICT OF INTEREST
Related party transactions can pres-
ent inherent risks for an organization, 
including conflicts of interest. To mit-
igate these risks, United Group has 
established robust controls that pro-
mote transparency, accountability, 
and ethical behaviour, including:
BOARD AND INDEPENDENT 
OVERSIGHT
The Independent Directors of Unit-
ed Group Board of Directors play 
an active role in overseeing related 
party transactions. They review and 
approve any of said transactions 
bringing objectivity and impartiality 
to the decision-making process, 
helping to safeguard the organiza-
tion’s interests and prevent potential 
conflicts of interest. The approval 
process includes assessing the busi-
ness rationale, ensuring fair and rea-
sonable pricing, and evaluating any 
potential conflicts of interest.
WRITTEN POLICIES 
AND PROCEDURES
We have developed comprehensive 
policies and procedures specifically 
addressing conflicts of interest. 
These guidelines are defining what 
constitutes a related party, out-
line the approval process for such 
transactions, and establishing clear 
criteria for assessing the fairness 
and appropriateness of these deal-
ings. In addition, in 2022 we have 
started the implementation of a 
Conflict-of-Interest Declaration 
Platform which allows the electronic 
disclosure of existing or potential 
conflicts of interest, as required by 
United Group Conflict of Interest 
Policy. The notifications generated 
by the platform are routed to the 
responsible Local Compliance Of-
ficer and to the Executive Director 
Compliance, Risk & Sustainability 
assuring prompt attention oversight 
and appropriate action.
INDEPENDENT EVALUATION 
AND DOCUMENTATION
Our process requires conducting 
independent evaluations of related 
party transactions to ensure their 
fairness and compliance with es-
tablished policies. Engaging external 
experts provides objective assess-
ments of the transaction terms, 
pricing, and potential impact on 
United Group. We maintain com-
prehensive documentation of the 
evaluation process, including any 
supporting analysis, findings, and 
justifications.
PERIODIC MONITORING 
AND REVIEW
The Board of Directors regularly 
monitors, and reviews related 
party transactions to detect any 
irregularities or patterns that 
may indicate potential risks via 
the Internal Audit team, who 
promptly reports any concerns.
These measures promote trans-
parency, accountability, and 
ethical behaviour, ensuring that 
related party transactions are 
conducted in a fair, objective, and 
responsible manner while pro-
tecting United Group reputation 
and financial well-being.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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UNITED GROUP’S BOARD OF DIRECTORS 
BELIEVES THAT GOOD GOVERNANCE IS KEY TO 
ACHIEVING LONG-TERM STOCKHOLDER VALUE, 
AND THAT THE COMPANY’S LONG-TERM SUCCESS 
REQUIRES THE COMPANY’S COMMITMENT TO 
A ROBUST FRAMEWORK OF GUIDELINES 
AND PRACTICES THAT SERVES THE BEST 
INTEREST OF UNITED GROUP AND 
ALL ITS STAKEHOLDERS. 
DEVELOPING AND APPROVING the ESG 
strategy and policies. This involves setting clear 
goals and objectives related to environmental 
sustainability, social responsibility, and good 
governance practices;
OVERSEEING THE IMPLEMENTATION 
of the company’s ESG initiatives. This involves 
monitoring performance, measuring progress, 
holding management accountable for achieving 
ESG targets, as well as ensuring that United 
Group’s reporting and disclosure practices are 
transparent, accurate, and comply with rele-
vant regulations and standards;
7.2	 Integrating Sustainability into our Governance 
ENSURING that ESG considerations are inte-
grated into the overall business strategy. This 
means aligning ESG goals with the company’s 
long-term objectives, assessing how ESG 
factors may impact financial performance, 
and identifying opportunities to create value 
through sustainable practices.
IDENTIFYING AND ASSESSING ESG-related 
risks and ensuring appropriate risk management 
processes are in place. This includes evaluating 
potential environmental and social impacts of 
United Group’s operations and making sure  
appropriate measures are taken to mitigate 
those risks.
BOARD-LEVEL COMMITTEE TO SUSTAINABILITY 
United Group’s Board of Directors is responsible for integrating ESG factors into decision-making for 
long-term corporate success. Their key responsibilities and roles regarding sustainability include:

GROUP ESG COMMITTEE
United Group’s Board of Directors is supported 
in its ongoing commitment to environmental 
performance, health and safety, corporate social 
responsibility, corporate governance, sustainability 
by an Environmental, Social and Governance (ESG) 
Committee, whose President - the VP Technology 
- and Secretary - the Executive Director Compli-
ance, Risk & Sustainability - report on the status 
of the ESG objectives agreed with the Board of 
Directors, on a quarterly basis. 
 
The ESG Committee, which was formed in De-
cember 2022, is an internal senior executive 
group comprising executive and cross-functional 
management. It assists in coordinating general 
strategy relating to Sustainability goals, develop-
ing, implementing, and monitoring initiatives and 
policies to meet the strategy, and the oversight of 
communications with employees, investors, and 
stakeholders about ESG matters. 
LOCAL ESG COMMITTEES 
The same structure is replicated at our operating 
entity level with the creation of Local ESG Com-
mittees aiming at promoting accountability and 
fostering initiatives suggested directly by employ-
ees thus promoting engagement. I addition, each 
operating company has appointed a Local Sus-
tainability Manager. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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DEDICATED EXPERTISE
Additionally, the following appointments reflect 
the importance that United Group had placed 
and continues to place on ESG matters as well 
as managing its footprint sustainably and further 
strengthen its sustainability agenda:
- December 2021: Energy Director who is respon-
sible for helping to ensure the most effective 
management of energy resources across United 
Group and its operating companies. This includes 
strategies to reduce energy consumption and 
encourage energy use from renewable resourc-
es, including development of the own renewable 
energy production facilities and the development 
of a group-wide approach to manage power pur-
chasing costs and risks.
- May 2022: Executive Director Compliance, Risk 
& Sustainability who is responsible for designing, 
implementing, and operating United Group’s 
ethics and compliance program, leading risk 
management areas such as anti-bribery, fraud, 
conflicts of interest, sanctions, trade law, supply 
chain due diligence, and data privacy as well as 
running internal investigations. She also over-
sees the firm-wide enterprise risk management 
framework, works cross-functionally to embed 
ESG strategy into corporate governance. As part 
of this, she leads the Group-level Sustainability 
Team and coordinates with the Local 
Sustainability Officers appointed at operating 
entity level. 
- November 2022: We have started the search 
for a Group-Level Sustainability Manager, re-
porting to the Executive Director Compliance, 
Risk & Sustainability to promote and support 
ESG initiatives at the group and Opco level. 
The appointment has been formalised in 2023.

AT UNITED GROUP WE ARE 
COMMITTED TO INVESTING IN 
POSITIVE SOCIAL CHANGE. 
Our business partners play a key role in 
achieving this goal, so we expect them 
to share our commitment to ethical, 
safe, and responsible business prac-
tices. In November 2022, United Group 
became a member of the Responsible 
Business Alliance (RBA), the world’s 
largest industry coalition committed to 
improving efficiency and social, ethical, 
and environmental responsibility in the 
global supply chain.
	
Our Supplier Code of Conduct 
encompasses a comprehensive set 
of social responsibility standards. It 
outlines the standards we expect our 
suppliers to meet to ensure safe work-
ing conditions, fair worker treatment, 
and responsible environmental prac-
tices, as well as to uphold the highest 
standards of ethics by, for example, re-
jecting commercial bribery, competing 
fiercely, and respecting applicable data 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP P 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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7.3	 Sourcing Responsibly  
protection laws. These standards 
are derived from the RBA Code of 
Conduct, international law, recog-
nized ethical norms, responsible 
business principles, and industry 
best practices. They draw from 
esteemed sources such as the 
International Labour Organization 
Conventions, the UN Universal 
Declaration of Human Rights, 
and the UN Guiding Principles on 
Business and Human Rights.
 	
United Group suppliers 
and their employees are expected 
to escalate suspicious activities, 
red flags, or violations of the Sup-
plier Code of Conduct to United 
Group ‘s Compliance function via 
our Integrity Helpline Program. 
The concern can be related to 
any area of the Supplier Code of 
Conduct, including Labour, Health 
& Safety, Environmental, Bribery 
& Corruption, Competition and 
Data Protection laws. We will fol-
low up any credible allegation that 
a breach of the Supplier Code of 
Conduct, our policies or the law 
may have taken place and prohibit 
any discrimination or retaliation 
against individuals who report 
suspected violations in good faith. 
United Group uses a risk assess-
ment methodology in selecting 
new suppliers and we actively 
work with them to improve their 
social, environmental, and health 
and safety performance by setting 
written KPIs, targets and imple-
mentation plans. 
	
We also perform periodic 
assessments of performance in 
achieving those objectives and ver-
ify adherence to our Supplier Code 
of Conduct. If we identify any de-
ficiencies, we expect our suppliers 
and business partners to remediate 
them within a reasonable timeline 
and work with them to develop an 
effective corrective action plan.

SUPPLY CHAIN 
TRANSPARENCY: 
We work closely with the 
RBA to enhance trans-
parency across our supply 
chain. This involves rigor-
ous assessments of our 
suppliers to ensure they 
adhere to ethical and re-
sponsible practices.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP  
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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HUMAN RIGHTS 
PROTECTION: 
We have integrated the 
principles of the RBA’s Code 
of Conduct into our supplier 
requirements. This includes 
adherence to international 
human rights standards, 
non-discrimination, and fair 
labour practices.
ENVIRONMENTAL DUE DILIGENCE 
Our engagement strategies aim to 
support suppliers in their response to 
climate change, enabling them to re-
duce the climate impacts associated 
with their products and services. Gain-
ing primary information directly from 
suppliers has allowed us to enhance 
our Scope 3 emissions calculations. 
We have developed an accurate carbon 
maturity curve, categorizing suppliers 
into four distinct groups: Renewable 
Energy Purchase, Energy Efficiency 
Projects, Emissions Targets Validation 
(SBTi), and Emission Performance. 
Each category has three levels of ma-
turity. This classification provides valu-
able insights, enabling us to identify 
areas for improvement and tailor our 
engagement approach based on sup-
pliers’ specific maturity stages.
LABOUR AND ETHICAL 
STANDARDS: 
Our program includes compre-
hensive assessments of labour 
practices, including fair wages, 
working hours, and workplace 
conditions. We enforce the RBA 
Code of Conduct to guarantee 
that labour rights are respected 
at all levels of our supply chain.
WORKSHOPS AND EDUCATION PROGRAM:
We have already enrolled in the CDP 
Supply Chain program starting from the 
next reporting cycle which will support 
us during the reporting cycle and with 
our supply chain education commit-
ment. As part of this program, we have 
started working on launching workshops 
aimed at educating suppliers on reducing 
their climate impact. These workshops 
will cover topics such as climate impact 
reduction methodologies, reporting pri-
mary information, and key performance 
indicators (KPIs) established by the Unit-
ed Group. Through these workshops, we 
aim to empower our suppliers with the 
knowledge and tools to actively contrib-
ute to climate action and sustainability, 
particularly targeting smaller or regional 
suppliers which do not have a mature 
environmental program in place. 
WE TAKE OUR COMMITMENT TO SOCIAL RESPONSIBILITY SERIOUSLY.  As part of our dedication to upholding 
ethical business practices and ensuring the well-being of our employees and communities, we have established  
a comprehensive Social Due Diligence Program. Our program is enriched through collaboration with RBA. 
THE KEY ASPECTS OF OUR SOCIAL DUE DILIGENCE PROGRAM ARE:
Social Due Diligence

In its pursuit of sustainability and responsible busi-
ness practices, United Group holds itself to the 
highest standards of ethical conduct. We are com-
mitted to maintaining integrity in all aspects of our 
operations. Our ethical principles guide our deci-
sion-making, ensuring that we act in a manner that 
aligns with our values and the expectations of our 
stakeholders. This commitment to ethical integrity 
is the foundation of our corporate culture and the 
cornerstone of our governance framework. 
CODE OF CONDUCT
In 2022, we issued a revamped Code of Conduct as 
a testament to our commitment. This code under-
pins our standards, enshrining policies that foster 
ethical conduct and ensure compliance with laws 
and regulations. It serves as a compass for our en-
tire workforce and partners, directing us to act with 
integrity and responsibility across every business 
decision and action. This initiative, which began 
following the significant growth of United Group 
through acquisitions in the previous years, was a 
pivotal moment for us. We embraced the opportu-
nity to shape a fresh compliance culture, one that 
emphasized ethics, integrity, and accountability. By 
setting clear expectations and providing ongoing 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP  
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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7.4	 Upholding Ethical Integrity   
support and guidance, we ensured that employees 
at all levels understood their roles in upholding com-
pliance standards.
INTEGRITY HELPLINE
One key pillar of our ethical framework is the 
Integrity Helpline (unitedgroup.ethicspoint.com), 
a centralized whistleblowing mechanism, to facilitate 
the reporting of potential misconduct, breaches of 
ethical conduct, and any other wrongdoing within 
our organization by empowering anyone – internal 
or external to United Group - with concerns about 
work-related wrongdoing to come forward, provid-
ing prompt and confidential assistance to anyone 
seeking advice or help throughout the reporting pro-
cess. United Group’s Integrity Helpline is hosted by 
a third-party provider and available 24/7 on various 
channels (phone, web, and mobile platforms) and 
accommodates reports in any language encouraging 
individuals from diverse backgrounds to come for-
ward. Both our web application and mobile reporting 
options offer a secure and user-friendly interface 
for individuals to submit their reports. The platforms 
are designed to provide a seamless experience while 
maintaining the highest level of data protection and 
confidentiality. 
	
At United Group, we want anyone with 
concerns about work-related wrongdoing to come 
forward and to feel safe doing so. Our Protected 
Disclosure & Anti-Retaliation Policy explains how 
to report concerns, how they are investigated and 
escalated as well as the protections put in place for 
those who report in good faith. 
	
Once a report is received, United Group’s 
Compliance function conducts a thorough inves-
tigation following standardized procedures as set 
out in our Investigation Protocol. We ensure that 
every report is treated with the utmost serious-
ness, regardless of the reporting channel used, 
and that the whistle-blower’s identity is protected 
throughout the process. We are committed to 
taking prompt and appropriate action in response 
to substantiated reports. Our organization ensures 
that necessary measures, such as disciplinary ac-
tions, process improvements, or additional train-
ing, are implemented to rectify any identified is-
sues and prevent recurrence. Our Integrity Helpline 
has received unconditioned support from United 
Group’s top management who has demonstrated 
a firm commitment to promoting ethical practices 
and fostering a culture of transparency and 
accountability. 
	
In 2022, the organization received a total 
of 7 complaints related to compliance matters. It 
is important to note that our compliance func-
tion was introduced in May 2022, and the integ-
rity hotline became operational in October 2022. 
Therefore, the reported number of complaints 
should be considered within the context of the 
partial year of operation for these channels. Of 
the 7 complaints received, 3 were submitted via 
the integrity helpline, 2 were received through 
the compliance email address, and 2 were re-
ferred from other functions. All complaints 
received in 2022 were promptly addressed and 
thoroughly investigated by our compliance team. 
Importantly, none of the complaints resulted in 
the identification of serious issues that required 
disclosure to the relevant authorities.

TRAINING 
Training activities are crucial to fostering a culture 
of compliance, integrity, and ethical behaviour within 
our organization. It serves as a pivotal component of 
our commitment to maintaining the highest stan-
dards of compliance and ensuring the well-being of 
our employees and stakeholders.
 	
United Group’s Code of Conduct Training 
is a comprehensive and engaging program that ad-
dresses critical compliance issues, ethical dilemmas, 
and the responsible conduct of business. The training 
provides participants with a clear understanding of 
our organization’s core values, policies, and guide-
lines, equipping them with the knowledge and tools 
to make informed decisions in their day-to-day ac-
tivities. It covers a wide range of compliance topics, 
including anti-bribery and corruption, data privacy, 
conflicts of interest, harassment prevention and re-
porting channels and educates employees on legal 
requirements, industry best practices, and the po-
tential consequences of non-compliance.
	
Our Code of Conduct Training is part of a 
broader compliance awareness program. The Com-
pliance team provides regular refresher sessions, 
newsletters, and communication campaigns to rein-
force the importance of ethical conduct and compli-
ance obligations throughout the year. The completion 
rate of the Code of Conduct Training campaign start-
ed in 2022 was over 93%.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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ANTI-BRIBERY & CORRUPTION PROGRAM
As a responsible and ethical company, integri-
ty permeates in all that we do. We are proud to 
attract and retain business by the quality of our 
products and services, never tolerating bribery as 
an attempt to gain business advantage. Our An-
ti-Bribery & Corruption Policy promotes a culture 
of vigilance, recognizing that bribery takes various 
forms beyond payments, including gifts, enter-
tainment, travel, donations, sponsorships, or any 
benefit, direct or indirect. For this reason, in 2022 
we have started the implementation of an elec-
tronic platform to seek compliance approvals for 
activities carrying a bribery risk, including gifts, en-
tertainment, travel, donations, and sponsorships 
(the “GET Register”). 
	
The GET Register offers an efficient and 
user-friendly experience for our employees, en-
suring that compliance procedures are followed 
seamlessly. The electronic questionnaires asso-
ciated with the GET Register can be completed in 
less than five minutes, significantly reducing the 
time and effort required from our staff.
	
The compliance team conducts a com-
prehensive 360-DEGREE assessment of corrup-
tion risks associated with the requested activities. 
This assessment ensures that all aspects of po-
tential risks are thoroughly examined. The evalua-
tion considers various factors, including the mar-
ket value of gifts, entertainment expenses, 
sponsorships, and overall expenditures with 
recipients or offerors. Additionally, the ques-
tionnaire considers existing or upcoming 
contracts or tenders that may impact com-
pliance with anti-corruption regulations.
	
By incorporating a robust and thor-
ough assessment process, the GET Register 
questionnaire effectively identifies and 
evaluates potential compliance risks. 
This approach enables United Group 
to proactively address any red flags 
or areas of concern, mitigating 
the potential for unethical 
or non-compliant 
activities.

COMPLIANCE & SANCTIONS DUE DILIGENCE 
Bribery and Corruption are hidden by nature, and 
we must take steps to know who we are con-
tracting with and mitigate Bribery & Corruption 
risks before contracting with third parties as 
well as during the duration of the contractual 
relationship. 
	
For this reason, United Group’s Due Dili-
gence on Third Party Relationships policy sets out 
the main objectives and requirements in relation 
to the due diligence required before engaging in 
or renewing a contractual relationship. It aims at 
ensuring that while planning to engage with Third 
Parties we:
A) responsibly evaluate the Bribery & Corruption 
risks arising from these relationships;
B) ensure our business partners are trustworthy;
C) conduct the procurement process and take 
part in tenders in a way that mitigates Bribery & 
Corruption risk; and 
D) adequately control United Group’s involve-
ment in high-risk transactions. 
 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP  
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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United Group takes a holistic approach to 
assessing Sanctions risk which allows for 
identification of potential areas in which 
United Group may, directly or indirectly, 
engage with prohibited persons, parties, 
countries, or regions. The risk assessment 
considers (i) customers, supply chain, 
agents, intermediaries, and counterparties; 
(ii) products and services, including how and 
where such items fit into other financial or 
commercial products, services, networks, 
or systems; (iii) the geographic locations 
of customers, supply chain, agents, inter-
mediaries, and counter-parties; and (iv) 
sanctions programs of financial institutions, 
such as banks, engaged by customers, inter-
mediaries, and counter-parties. 
	
When engaging a new Third Party (i.e., a 
business partner, intermediary, supplier, 
or a target company), United Group con-
ducts a due diligence to better understand 
who is contracting with. For all new Third 
Parties, the Procurement Team conduct 
a screening which includes: (i) checking 
for updates to sanctions/watch lists; (ii) 
checking for updates to PEP (politically 
exposed persons) lists; and (iii) checks 
for exposure to global adverse media. 
The system performs ongoing monitor-
ing which alerts the Compliance team 
should an entity become sanctioned after 
entering a contract with United Group. 
Since the implementation of this screen-
ing mechanism in November 2022, more 
than 3000 entities have been reviewed by 
the end of that year.
Alongside our screening process, our 
Sanctions Compliance Program encom-
passes:
Training: Sanctions Risk is part of the 
mandatory Code of Conduct training 
which must be completed by all employ-
ees within one month of joining United 
Group. In addition, procurement person-
nel receive specific enhanced sanctions 
training. 
Contractual Terms: United Group’s stan-
dard contractual terms (i.e., United Group 
Compliance Annex) includes ad hoc sanc-
tions wording which allows United Group 
to terminate the contract should the 
counterparty become a sanctioned entity 
after the execution of the agreement.
Disciplinary procedures: Any breaches of 
the Sanctions Policy might result in dis-
ciplinary procedures, up to and including 
termination.

By adopting a systematic ap-
proach and integrating risk man-
agement into daily operations, 
United Group aims to achieve 
its defined strategic goals while 
adding value to its shareholders. 
	
As part of the commit-
ment to effective governance, 
United Group has set up a risk 
management methodology 
that includes the identification, 
assessment, response, and re-
porting of risks followed by coor-
dinated application of resources 
to minimize, monitor, and con-
trol the probability or impact of 
negative events or to maximize 
the realization of opportunities.
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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7.5	 Navigating Risks Responsibly 
As part of our Enterprise Risk Management framework, we implemented a robust procedure to identify, assess, and respond to risks and opportunities and integrate 
climate considerations into our business strategies and decision-making process, in alignment with the Committee of Sponsoring Organizations of the Treadway 
Commission (COSO) framework, ISO31000 standards as well as the Task Force on Climate-related Financial Disclosures (TCFD) program recommendations.
STRATEGIC RISKS: Risks that 
are related to critical industry 
and competitive developments 
that may- threaten the achieve-
ment of the United Group ’s 
strategic targets
CLIMATE CHANGE RISKS: 
Risks that arise from the 
effects of climate change 
on United Group ‘s opera-
tions, infrastructure, and 
customers.
COMPLIANCE RISKS: Risks that 
are associated with non-compli-
ance with internal policies, regula-
tions, and procedures established 
by the United Group 
LEGAL AND REGULATORY RISKS: 
Risks that can arise from non-compli-
ance with laws and regulations, including 
employment, data privacy, environmental 
regulations or other regulatory frame-
works that affect United Group ‘s opera-
tions or industry.
TECHNOLOGY RISKS: Risks 
that are risks associated with 
the network, the IT systems 
and the platforms that support 
United Group business and 
the data they hold, including 
telecommunication networks, 
information software and hard-
ware systems, and data storage
OPERATIONAL RISKS: Risks that 
pertain to the operational processes of 
United Group, including service provi-
sion, information, and communication, 
and whether they support the attain-
ment of corporate objectives.
FINANCIAL RISKS: Risks that 
encompass capital bottlenecks 
and unexpected changes in 
financial processes, including 
liquidity risks, exchange rate 
risks, interest, taxes, and price 
volatility
UNITED GROUP RISK LANDSCAPE CONSISTS OF 7 MAJOR RISK CATEGORIES:
1
2
3
4
5
6
7
UNITED GROUP IS DEDICATED 
TO CONTINUOUS IMPROVEMENT 
AND ADVANCEMENT IN ITS 
SERVICES AND OPERATIONS.

The process includes:
1. RISK IDENTIFICATION: 
Risk identification involves identifying po-
tential risks that could impact United Group 
and creating a comprehensive list catego-
rized by risk type. Relevant information is 
collected from various sources, including 
historical data, interviews, questionnaires, 
industry reports, and best practices. We 
utilise a hybrid approach, combining top-
down and bottom-up assessments. The 
top-down approach involves high-level risk 
assessment by United Group’s manage-
ment to identify significant risks aligned 
with organizational goals and risk appetite. 
The bottom-up approach involves detailed 
risk assessment by United Group’s operating 
companies’ management, considering day-
to-day operations and providing a compre-
hensive understanding of the risk profile. This 
hybrid approach allows us to comprehensively 
manage risks, starting with a high-level per-
spective and then delving into specific risks. 
Identified risks are documented in a risk reg-
ister, capturing relevant details such as risk 
description, causes, key risk indicators (KRIs), 
existing controls, mitigation measures, and risk 
owners. To enhance our understanding of 
climate-related risks, since 2022 we con-
duct scenario analyses based on different 
climate scenarios and time horizons. This 
analysis helps us evaluate the potential 
impacts of climate change on our opera-
tions, strategy, and financial performance. 
We consider the recommendations of the 
TCFD in conducting these analyses. 
2. RISK ASSESSMENT:
The risk assessment process aims to 
evaluate the magnitude and likelihood 
of individual and collective risks, priori-
tize them, and guide risk response efforts. 
Assessment criteria are developed by 
considering both impacts and likelihoods. 
Impact refers to the extent of negative 
consequences on the enterprise, measured 
quantitatively (e.g., deviations from planned 
EBITDA) and qualitatively (e.g., reputation 
effects). Likelihood assesses the probability 
of a risk occurring considering historical 
data, trends, and existing controls. The 
combination of impact and likelihood is 
depicted in a risk portfolio matrix known as 
the heat map. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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3. RISK RESPONSE: 
 Based on the identified risks, we prior-
itize and develop mitigation strategies. 
Our risk management approach consid-
ers the financial impact of each risk, its 
influence on operational efficiency, mar-
ket access, and reputation. We establish 
mitigation plans with assigned respon-
sibilities and implementation timelines. 
These plans are regularly updated and 
reported using our risk management 
tools.
 
4. MONITORING AND REPORTING:
Based on these assessments, we imple-
ment actions to mitigate risks and capi-
talize on opportunities. The respective risk 
owners are responsible for executing and 
evaluating these measures. We have es-
tablished monitoring mechanisms to track 
the progress of risk mitigation activities and 
evaluate the effectiveness of our respons-
es. The Executive Director Compliance, Risk 
& Sustainability reports on climate-related 
risks and opportunities, which are always 
included in the board agenda, to the Board 
of Directors on a quarterly basis.
 
5. SEIZING OPPORTUNITIES:
 In addition to risk management, we actively 
seek out and pursue climate-related op-
portunities. We believe that transitioning to 
a low-carbon economy presents potential 
business growth and innovation prospects. 
We identify opportunities to reduce our own 
emissions, improve energy efficiency, and 
offer products and services that help our 
customers reduce their carbon footprint.

United Group is committed to fol-
low the OECD guidelines for multi-
national companies, Base Erosion 
and Profit Shifting initiatives and to 
comply with the tax legislation of the 
countries in the countries where the 
group operates to ensure compliance 
with the tax obligations and to pay 
and report taxes in a timely manner. 
Tax is a core part of corporate re-
sponsibility and governance and is 
overseen by United Group ’s ‎Board 
of Directors.‎ The determination of 
the United Group ’s tax strategy and 
policy are the responsibility of the 
Board of Directors and tax risk man-
agement is a part of United Group ’s 
overall risk management policy.
The tax strategy and principles apply 
to all local tax practices in all juris-
dictions, and wherever possible to all 
subsidiaries and entities, to manage 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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7.6	 Responsible Tax Practices 
tax risks and opportunities to ensure 
that the right tax is paid protecting 
shareholder value.
 
United Group seeks to protect interests 
of the investors by managing tax affairs 
in a sustainable way. United Group takes 
a commercial approach rather than a 
tax driven approach when operating its 
business, paying taxes according to their 
legal nature and economic substance, 
and avoiding abusive tax planning 
schemes or practices. 
Tax planning is performed only if in 
compliance with legislation and based 
on valid business purposes and trans-
actions between related parties are 
conducted by applying the arm’s length 
principle. Where the group claims tax in-
centives offered by the government au-
thorities, the group seeks to ensure that 
they are transparent and consistent 
with statutory or regulatory frameworks. 
Wherever possible, United Group seeks 
to develop co-operative relationships 
with tax ‎authorities, based on mutual 
respect, transparency, and trust.‎
 
United Group has been preparing coun-
try-by-country report since 2021, where 
it presents its country-by country 
earnings, investments in tangible 
assets, taxation, and 
employment.

8 / Closing Message

As we conclude this report, we look forward to the road ahead. 
Our commitment to sustainability remains a priority. We are excited about 
the journey to a more sustainable and connected future. Let’s keep making 
a positive impact, together. 
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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8.1	
Forward looking statements disclaimer: This report contains a variety of forward-looking statements. These statements involve elements of subjective judgment and analysis and are based upon the best 
judgment of United Group as of the date of this report. These statements are subject to change without notice and are based on a number of assumptions and entail known and unknown risks and uncertain-
ties, as there are a variety of factors that may cause actual events and developments to differ materially from any future events and developments expressed or implied by such forward-looking statements. 
All forward-looking statements a subject to risk as there is an inherent inability to fully predict major event that may impact our strategy (e.g., global pandemic, significant policies instability). Therefore, you 
should not rely on these forward-looking statements. Neither United Group nor any other person gives any undertaking, or is under any obligation, to update these forward-looking statements for events 
or circumstances that occur subsequent to the date of this report or to update or keep current any of the information contained herein and this release is not a representation by United Group or any other 
person that they will do so, except to the extent required by law.

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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9	 Assurance Statements

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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9	
9

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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9

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
10. GRI TABLE
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10	 GRI Content Index
	
DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 2: GENERAL 
DISCLOSURES 2021
STATEMENT OF USE	
 	
UNITED GROUP BV HAS REPORTED THE INFORMATION CITED IN THIS GRI CONTENT INDEX FOR THE PERIOD JANUARY 
1, 2022, TO DECEMBER 31, 2022, WITH REFERENCE TO THE GRI STANDARDS.
LOCATION 
GRI STANDARD
OMISSIONS AND ADDITIONAL INFORMATION
United Group BV is a private limited liability company 
(besloten vennootschap met beperkte aansprakelijkheid) 
headquartered in Hoofddorp, The Netherlands.
United Group operates in the telecommunications, media, 
e-commerce industries and the majority of our supplier op-
erate within these sectors with telecommunication making 
up the largest industry. Our suppliers are a mixed of business 
relationships and we rely on both large international industry 
suppliers and local suppliers.
The information in this report includes all entities included 
in Section 1.1. unless other indicated.  
Section 1.1 Our Company
7.1 Building a Strong Governance 
Structure
Section 1.1 Our Company 
United Group BV will be reporting annual from 1 
January to December 31. This report was pub-
lished in December 2023, covering information 
from January 1, 2022, to December 31, 2022. 
Section 1.1 Our Company
Section 2.2 A Year in Review
Section 7.3 Sourcing Responsibly 
Not applicable. 
Section 9 Assurance Statements
There were no changes in reported data, and this is United 
Group’s first year publishing a full Sustainability Report.
2-1 ORGANIZATIONAL DETAILS	
 
	
2-2 ENTITIES INCLUDED IN THE ORGANIZATION’S 
SUSTAINABILITY REPORTING
2-3 REPORTING PERIOD, FREQUENCY, AND CONTACT POINT 
2-4 RESTATEMENTS OF INFORMATION
2-5 EXTERNAL ASSURANCE
2-6 ACTIVITIES, VALUE CHAIN AND OTHER BUSINESS 
RELATIONSHIPS

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 2: GENERAL 
DISCLOSURES 2021
LOCATION 
GRI STANDARD
Non-guaranteed hours are not applicable. Employee data 
includes final numbers as of the end of the year.
Employees who are not employees of United Group entities 
(such as externally contracted employees) are not included in 
our system and we cannot gather and release relevant infor-
mation due to logistical and privacy challenges.  
The information in this report, including the list of material 
topics was review by members of the Group ESG Committee 
(page “United Group’s Board of Directors is supported in its 
ongoing commitment to environmental performance, health 
and safety”). 
Section 6.1 Nurturing Our Greatest Asset: 
Our People / Section 6.3 Fostering Gender 
Equality: A Balanced Workforce. 
Not available. 
Section 7. 1 Building a Strong Governance Structure 
/ Section 6.3 Fostering Gender Equality: A Balanced 
Workforce / United Group website: Leadership 
Section 7. 1 Building a Strong Governance Structure
Section 7. 1 Building a Strong Governance Structure
Section 7.2 Integrating Sustainability into 
our Governance
Section 7. 1 Building a Strong Governance Structure
Section 7. 1 Building a Strong Governance Structure
2-7 EMPLOYEES	  
	
2-8 WORKERS WHO ARE NOT EMPLOYEES
2-9 GOVERNANCE STRUCTURE AND COMPOSITION
2-10 NOMINATION AND SELECTION OF THE HIGHEST 
GOVERNANCE BODY
2-11 CHAIR OF THE HIGHEST GOVERNANCE BODY
2-12 ROLE OF THE HIGHEST GOVERNANCE BODY 
IN OVERSEEING THE MANAGEMENT OF IMPACTS
2-13 DELEGATION OF RESPONSIBILITY FOR MANAGING 
IMPACTS
2-14 ROLE OF THE HIGHEST GOVERNANCE BODY 
IN SUSTAINABILITY REPORTING
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 2: GENERAL 
DISCLOSURES 2021
LOCATION 
GRI STANDARD
The key action to advance knowledge on sustainable devel-
opment in the highest level of governance occurred as part 
of the launch of the Group ESG Committee. 
Section 7. 1 Building a Strong Governance 
Structure
Section 7.4 Upholding Ethical Integrity
7. 1 Building a Strong Governance Structure
Section 	7.2 Integrating Sustainability into 
our Governance
Section 7. 1 Building a Strong Governance Structure
We enter into consultancy or advisory agreements 
with senior management members which form part 
of the aggregate compensation paid to them, which 
is adjusted based on the annual performance of the 
company.
We enter into consultancy or advisory agreements 
with senior management members which form part 
of the aggregate compensation paid to them, which 
is adjusted based on the annual performance of the 
company.
Our CEO’s Reflections, page
2-15 CONFLICTS OF INTEREST 
	
2-16 COMMUNICATION OF CRITICAL CONCERNS
2-17 COLLECTIVE KNOWLEDGE OF THE HIGHEST 
GOVERNANCE BODY
2-18 EVALUATION OF THE PERFORMANCE OF 
THE HIGHEST GOVERNANCE BODY
2-19 REMUNERATION POLICIES
2-20 PROCESS TO DETERMINE REMUNERATION
2-22 STATEMENT ON SUSTAINABLE DEVELOPMENT STRATEGY
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 2: GENERAL 
DISCLOSURES 2021
LOCATION 
GRI STANDARD
Section 7: Our Pledge to Responsible Leadership 
• Due Diligence: page “Social Due Diligence to 
Environmental Due Diligence”
• Supply Chain: Section 7.3 Sourcing Responsibly
• Risk Management: Section 7.5 Navigating Risks 
Responsibly and page “Compliance, Risk Manage-
ment & Fraud Function”
• Human Rights: Section 7. Sourcing Responsibly, 
Code of Business Conduct & Ethics & Supplier 
Code of Conduct 
Each of the policy commitments was approved 
at the leadership team and apply to the entire 
company. 
Our Code of Conduct Training is part of a broader compliance 
awareness program and had a 93% completion rate in 2022.
Section 7: Our Pledge to Responsible Leadership 
 Section 7.4 Upholding Ethical Integrity
Section 7.4 Upholding Ethical Integrity
• Protected Disclosure & Anti-Retaliation Policy
• Integrity Helpline (unitedgroup.ethicspoint.com)
Page “Our Memberships”
Page “Our Memberships” and page “Materiality 
assessment United Group has identified material”
2-23 POLICY COMMITMENTS
	
2-24 EMBEDDING POLICY COMMITMENTS
2-25 PROCESSES TO REMEDIATE NEGATIVE IMPACTS
2-26 MECHANISMS FOR SEEKING ADVICE AND RAISING 
CONCERNS
2-28 MEMBERSHIP ASSOCIATIONS
2-29 APPROACH TO STAKEHOLDER ENGAGEMENT
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 3: MATERIAL
TOPICS 2021
GRI 201: ECONOMIC 
PERFORMANCE 2016
GRI 205: 
ANTI-CORRUPTION 
2016
LOCATION 
GRI STANDARD
Section 2.3 Our Materiality Topics
Section 2.3 Our Materiality Topics
No changes to the list of material topics compared to 
the previous reporting period as 2022 was the first Group 
materiality assessment. 
The management approach for each topic is dis-
closed in each relevant section in the report and 
includes the explains why they are significant. Each 
relevant section in the report discloses the KPI, the 
applicable strategies, policies, and targets, as well as 
our ongoing evaluation process.
United Group initiative the financial assessment 
of risk in 2023. 
Not available.
 Section 7.4 Upholding Ethical Integrity Page “
Anti-Bribery & Corruption Program”, & Code 
of Business Conduct & Ethics & Supplier Code 
of Conduct 
Section 7. 1 Building a Strong Governance Structure
Section 7.4 Upholding Ethical Integrity Page “An-
ti-Bribery & Corruption Program” & Code of Busi-
ness Conduct & Ethics
The completion rate of the Code of Conduct 
Training campaign started in 2022 was over 93%.
3-1 PROCESS TO DETERMINE MATERIAL TOPICS
3-2 LIST OF MATERIAL TOPICS
3-3 MANAGEMENT OF MATERIAL TOPICS
201-2 FINANCIAL IMPLICATIONS AND OTHER RISKS 
AND OPPORTUNITIES DUE TO CLIMATE CHANGE
205-1 OPERATIONS ASSESSED FOR RISKS RELATED 
TO CORRUPTION
205-2 COMMUNICATION AND TRAINING ABOUT 
ANTI-CORRUPTION POLICIES AND PROCEDURES
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
/
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 207: TAX 2019
GRI 302: ENERGY 
2016
LOCATION 
GRI STANDARD
Section 7.4 Upholding Ethical Integrity Page 
“Anti-Bribery & Corruption Program”
In 2022, United Group ‘s income tax contribution, 
which includes both current and deferred tax, 
amounted to €6.929 million globally.
Section 3.2 Our progress and strategy, page: 
“Energy Efficiency in modernized our networks”, 
Renewable Energy
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and 
emissions are calculated in line with the Greenhouse 
Gas Protocol Guidance. 
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and 
emissions are calculated in line with the Greenhouse 
Gas Protocol Guidance. 
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and emis-
sions are calculated in line with the Greenhouse Gas 
Protocol Guidance.
Section 3.2 Our progress and strategy, 
page “Value chain emissions”
Section 3.2 Our progress and strategy, page 
“Scope 1 & 2” and “Energy Efficiency in modernized 
our networks”
205-3 CONFIRMED INCIDENTS OF CORRUPTION 
AND ACTIONS TAKEN	
207-1 APPROACH TO TAX
302-1 ENERGY CONSUMPTION WITHIN THE ORGANIZATION
302-2 ENERGY CONSUMPTION OUTSIDE 
OF THE ORGANIZATION
302-4 REDUCTION OF ENERGY CONSUMPTION
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
/
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/
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 305: 
EMISSIONS 2016
LOCATION 
GRI STANDARD
Not available.
2022 is the first year completing an inventory 
on energy use in sold products. 
Section 3.2 Our progress and strategy page 
“Scope 1 & 2”
Section 3.2 Our progress and strategy page 
“Scope 1 & 2”
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and emis-
sions are calculated in line with the Greenhouse Gas Pro-
tocol Guidance based on the operation control consoli-
dation method. The calculation includes all GHG emission 
include in the Kyoto Protocol and the AR4 GWP. United 
Group used does not have biogenic CO2 emissions. 
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and emis-
sions are calculated in line with the Greenhouse Gas Pro-
tocol Guidance based on the operation control consoli-
dation method. The calculation includes all GHG emission 
include in the Kyoto Protocol and the AR4 GWP. United 
Group used does not have biogenic CO2 emissions. 
All conversion and emission factors are from reputable 
external sources: IEA, Ecoinvent and DEFRA and emis-
sions are calculated in line with the Greenhouse Gas Pro-
tocol Guidance based on the operation control consoli-
dation method. The calculation includes all GHG emission 
include in the Kyoto Protocol and the AR4 GWP. United 
Group used does not have biogenic CO2 emissions. 
United Group is in the process of developing relevant 
company specific GHG emission intensity metrics. 
Section 3.2 Our progress and strategy 
page “Value chain emissions”
Not available.
Section 3.2 Our progress and strategy 
page “Scope 1 & 2”
302-5 REDUCTIONS IN ENERGY REQUIREMENTS OF 
PRODUCTS AND SERVICES
305-1 DIRECT (SCOPE 1) GHG EMISSIONS
305-2 ENERGY INDIRECT (SCOPE 2) GHG EMISSIONS
305-3 OTHER INDIRECT (SCOPE 3) GHG EMISSIONS
305-4 GHG EMISSIONS INTENSITY
305-5 REDUCTION OF GHG EMISSIONS
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
/
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 306: WASTE 2020
GRI 308: SUPPLIER 
ENVIRONMENTAL 
ASSESSMENT 2016
GRI 401: EMPLOYMENT 
2016
GRI 401: EMPLOYMENT 
2016
LOCATION 
GRI STANDARD
Section 3.4: Circular Economy
2022 is the first year completing an inventory 
on energy use in sold products. 
Section 3.4: Circular Economy
 Section 3.4: Circular Economy
Page “e-waste”
Data in completed annual by each operating company, 
in compliance with local laws. United Group aims to 
collect total waste generated in 2023. 
United Group aims to collect total waste 
generated in 2023.
Each operating company maintains an occupational 
health and safety management system and process 
for tracking incidents and risk monitoring. 
Section 3.4: Circular Economy
Page “e-waste”
Not available.
Section 7.3 Sourcing Responsibly page “Environmental 
Due Diligence”. We invited 230 suppliers to complete 
our Environmental Questionnaire. We received 
responses from 98 of them, representing a response 
rate of 42.6%.
Section 7.3 Sourcing Responsibly page 
“Environmental Due Diligence”
Section 6.1 Nurturing Our Greatest Asset: 
Our People and 6.4 Empowering Employee 
Well-Being and Development
Section 6.5 Health and Safety
306-1 WASTE GENERATION AND SIGNIFICANT 
WASTE-RELATED IMPACTS
306-2 MANAGEMENT OF SIGNIFICANT WASTE-RELATED 
IMPACTS
306-3 WASTE GENERATED
306-4 WASTE DIVERTED FROM DISPOSAL
306-5 WASTE DIRECTED TO DISPOSAL
308-1 NEW SUPPLIERS THAT WERE SCREENED 
USING ENVIRONMENTAL CRITERIA
308-2 NEGATIVE ENVIRONMENTAL IMPACTS 
IN THE SUPPLY CHAIN AND ACTIONS TAKEN
401-1 NEW EMPLOYEE HIRES AND 
EMPLOYEE TURNOVER
403-1 OCCUPATIONAL HEALTH AND SAFETY 
MANAGEMENT SYSTEM
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE

UNITED GROUP 
SUSTAINABILIT Y REPORT 2022
1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
LOCATION 
GRI STANDARD
Section 6.5 Health and Safety
Each operating company maintains an occupational 
health and safety management system and process 
for tracking incidents, and risk monitoring.
Section 6.5 Health and Safety
Each operating company maintains an occupational 
health and safety management system and process 
for tracking incidents, and risk monitoring.
Each operating company maintains an occupational 
health and safety management system and process 
for training employees in compliance with local laws 
and internal policies. 
Each operating company maintains an occupational 
health and safety management system and process for 
tracking incidents, and risk monitoring.
Each operating company maintains an occupational 
health and safety management system and process for 
tracking incidents, and risk monitoring.
Section 6.5 Health and Safety
Section 6.5 Health and Safety
Section 6.5 Health and Safety
Section 6.5 Health and Safety
Section 6.5 Health and Safety and page 
“Total Work-related injuries” Out of the 64 reported 
injuries, 60 were deemed light injuries and the 
remaining 4 were classified as strong
Not available. 
United Group experienced no fatalities. Rate of injuries 
formula = Injuries/ Hours worked x 200.000
United Group did not track work-related ill health in 2022.  
403-3 OCCUPATIONAL HEALTH SERVICES
403-4 WORKER PARTICIPATION, CONSULTATION, 
AND COMMUNICATION ON OCCUPATIONAL 
HEALTH AND SAFETY
403-5 WORKER TRAINING ON OCCUPATIONAL 
HEALTH AND SAFETY
403-6 PROMOTION OF WORKER HEALTH
403-7 PREVENTION AND MITIGATION OF OCCUPATIONAL 
HEALTH AND SAFETY IMPACTS DIRECTLY LINKED BY BUSINESS 
RELATIONSHIPS
403-8 WORKERS COVERED BY AN OCCUPATIONAL HEALTH 
AND SAFETY MANAGEMENT SYSTEM
403-9 WORK-RELATED INJURIES
403-10 WORK-RELATED ILL HEALTH
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE
Each operating company maintains an occupational 
health and safety management system and process 
for tracking incidents, and risk monitoring.
Section 6.5 Health and Safety and page “The physical 
safety of our employees is a fundamental concern, 
whether they are working in our offices, data centres, 
or out in the field. We are committed to”.
403-2 HAZARD IDENTIFICATION, RISK ASSESSMENT, 
AND INCIDENT INVESTIGATION

1. OUR SUSTAINABLE JOURNEY
2. OUR SUSTAINABLE JOURNEY
3. OUR PLANET
4. OUR DIGITAL IMPACT
5. OUR COMMUNITIES
6. OUR PEOPLE
7. OUR PLEDGE TO RESPONSIBLE LEADERSHIP 
8. CLOSING MESSAGE
9. ASSURANCE STATEMENTS
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DISCLOSURE 	
	
	
	
	
	
	
	
	
	
	
GRI 405: DIVERSITY AND 
EQUAL OPPORTUNITY 
2016
GRI 414: SUPPLIER 
SOCIAL ASSESSMENT 
2016
LOCATION 
GRI STANDARD
Section 6.3 Fostering Gender Equality: 
A Balanced Workforce Page “Empowering 
Women in Leadership”
Section 7.3 Sourcing Responsibly page “Social 
Due Diligence”. We screened 278 suppliers, 
accounting for 80% of United Group’s procure-
ment spending in 2022, based on social criteria. 
We received feedback from 222 of them, resulting 
in a response rate of 79.8%.
Each operating company maintains an occupational 
health and safety management system and process 
for tracking incidents, and risk monitoring.
Section 7.3 Sourcing Responsibly page 
“Social Due Diligence”
405-1 DIVERSITY OF GOVERNANCE BODIES 
AND EMPLOYEES
414-1 NEW SUPPLIERS THAT WERE SCREENED 
USING SOCIAL CRITERIA
414-2 NEGATIVE SOCIAL IMPACTS IN THE SUPPLY 
CHAIN AND ACTIONS TAKEN
OMISSIONS AND ADDITIONAL INFORMATION
10. GRI TABLE
GRI 404: TRAINING 
AND EDUCATION 2016
United Group did not track training by gender 
and employee category in 2022. 
Section 6.4 Empowering Employee Well-Being and 
Development page “Investing in Development”.
In 2022 telecommunication employee received 
an average of 15,6 hours of training.
404-1 AVERAGE HOURS OF TRAINING PER YEAR 
PER EMPLOYEE
404-2 PROGRAMS FOR UPGRADING EMPLOYEE SKILLS 
AND TRANSITION ASSISTANCE PROGRAMS
UNITED GROUP 
SUSTAINABILIT Y REPORT 2022