Ferrero Sustainability Report 2021
Ferrero GRI 
Context Index

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
GRI 101: FOUNDATION (2016)
GRI 102: GENERAL DISCLOSURES (2016)
Organizational profile 	
102-1
Name of the organization
Front cover of the report 
102-2
Activities, brands, products, and services
About us (pages 6-9)
102-3
Location of headquarters
Governance (page 81)
102-4
Location of operations
About us (page 6)
102-5
Nature of ownership and legal form
Governance (page 81)
102-6
Markets served
About us (page 6)
102-7
Scale of the organization
About us (pages 6-7)
102-8
Information on employees and other workers
Key data
102-9
Supply chain
About us (page 9)
How we source ingredients sustainably 
(pages 35-37)
102-10
Significant changes to the organization and its supply chain
About this report (page 83)
102-11
Precautionary Principle or approach
Protect the environment (pages 17-18)
Climate action (pages 19-22)
102-12
External initiatives
Climate action (page 19)
Compliance and certifications (page 18)
Product design, packaging and circular economy 
(page 30)
Cocoa (pages 38, 40-42)
Palm oil (pages 49-50)
Milk and eggs (pages 51-52)
Responsible communications, marketing and 
labelling (pages 64-65)
Human rights (page 74)
Ferrero Group  
Sustainability Report 2021
1
Ferrero Group  
Sustainability Report 2021
1

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
102-13
Membership of associations 
Product design, packaging and circular economy 
(page 30)
Cocoa (page 40)
Palm oil (page 50)
Milk and eggs (pages 51-52)
Sugar (page 53)
Other ingredients (page 54)
Responsible communications, marketing and 
labelling (page 64)
Human rights (page 74)
Strategy
102-14
Statement from senior decision-maker
Executive Chairman and CEO statement (page 4)
102-15
Key impacts, risks, and opportunities
Executive Chairman and CEO statement (page 4)
Our sustainability priorities (pages 11-14)
Materiality assessment (pages 83-84 of the 2020 
Sustainability Report)
Governance (pages 81-82)
Ethics and integrity
102-16
Values, principles, standards, and norms of behavior 
About us (page 5)
Governance (page 82)
102-17
Mechanisms for advice and concerns about ethics
Governance (page 82)
Governance
102-18
Governance structure
Governance (page 81)
Stakeholder engagement
102-40
List of stakeholder groups
Materiality (pages 83-84 of the 2020 
Sustainability Report)
102-41
Collective bargaining agreements
Employee rights (page 71)
102-42
Identifying and selecting stakeholders
Materiality (pages 83-84 of the 2020 
Sustainability Report)
The stakeholders have been identified through 
an internal analysis
102-43
Approach to stakeholder engagement
Materiality (pages 83-84 of the 2020 
Sustainability Report)
102-44
Key topics and concerns raised
Our sustainability priorities (pages 11-14)
Ferrero Group  
Sustainability Report 2021
2
Ferrero Group  
Sustainability Report 2021
2

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
Reporting practice
102-45
Entities included in the consolidated financial statements
About this report (page 83)
102-46
Defining report content and topic Boundaries
Materiality (pages 83-84 of the 2020 
Sustainability Report)
About this report (page 83)
Topic boundaries
In order to identify where an issue generates an impact and consequently determine its relevance, a perimeter was defined and applied for each of the 7 issues that emerged as material.
Topic
Where the impact occurs
Type of involement
1. Climate action
Production plants, Warehouses, Employee travels, Suppliers
Generated by the Group and directly linked through the Group’s business relationships
2. Product design, packaging and 
the circular economy
Production plants, Warehouses, Consumers, Suppliers
Generated and contributed by the Group
3. Supplier engagement and 
transparency
Ferrero Group, Suppliers
Contributed by the Group and directly linked through the Group’s business relationships
4. Human rights in supply chain
Ferrero Group, Suppliers, farmers, NGOs
Generated, contributed by the Group and directly linked through the Group’s business relarionships
5. Biodiversity, deforestation 
prevention and sustainable 
agriculture
Production plants, Warehouses, Consumers, Suppliers, 
Farmers
Generated by the Group and directly linked through the Group’s business relationships
6. Nutrition, hesalth and lifestyles
Ferrero Group, Consumers, Consumer associations 
and NGOs, Institutions, Government and regulators
Generated and contributed by the Group
7. Diversity and Inclusion
Ferrero Group
Generated by the Group
102-47
List of material topics 
Our sustainability priorities (pages 11-14)
Materiality (pages 83-84 of the 2020 
Sustainability Report)
102-48
Restatements of information
About this report (page 83)
About out environmental data (page 84)
102-49
Changes in reporting 
There have been no significant changes from 
previous reporting periods with regards to the 
list of material topics and topic Boundaries
Ferrero Group  
Sustainability Report 2021
3
Ferrero Group  
Sustainability Report 2021
3

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
102-50
Reporting period 
About this report (page 83)
102-51
Date of most recent report 
About this report (page 83)
102-52
Reporting cycle
About this report (page 83)
102-53
Contact point for questions regarding the report 
About this report (page 83)
102-54
Claims of reporting in accordance with the GRI Standards
About this report (page 83)
102-55
GRI content index
102-56
External assurance 
Assurance statement (page 85)
MATERIAL TOPICS
Climate action 
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we protect the environment (pages 17-18)
103-2
The management approach and its components
How we protect the environment (pages 17-18)
Climate action (pages 19-22)
103-3
Evaluation of the management approach 
Climate action (pages 19-22)
GRI-305: Emissions (2016) 
305-1
Direct (scope 1) GHG emissions
Key data
Biogenic emissions:
FY 18/19: 75,032.72 tCO2e
FY 19/20: 75,043.61 tCO2e
FY 20/21: 65,665.15 tCO2e
305-2
Energy indirect (Scope 2) GHG emissions
Key data
305-3
Other indirect (Scope 3) GHG emissions
Key data
Biogenic emissions for Scope 3 currently not 
available
Ferrero Group  
Sustainability Report 2021
4
Ferrero Group  
Sustainability Report 2021
4

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
305-4
GHG emissions intensity
Climate action (pages 19-22)
GHG Emissions intensity ratio  
(including Scope 1, 2 and 3):
FY 18/19: 5.35 tCO2e/ton prod
FY 19/20: 5.09 tCO2e/ton prod
FY 20/21: 5.11 tCO2e/ton prod
305-5
Reduction of GHG emissions
Climate action (pages 19-22)
305-6
Emissions of ozone-depleting substances (ODS)
Key data
305-7
Nitrogen oxides (NOX), sulfur oxides (SOX), and other 
significant air emissions
Ferrero does not produce other significant 
air emissions
GRI-307: Environmental compliance (2016)
307-1
Non-compliance with environmental laws and regulations
One case, opened in January 2019, was closed 
in December 2021
Product design, packaging and the circular economy
GRI-103: Management approach
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we protect the environment (pages 17-18)
103-2
The management approach and its components
How we protect the environment (pages 17-18)
Product design, packaging and the circular 
economy (pages 27-31)
103-3
Evaluation of the management approach 
Product design, packaging and the circular 
economy (pages 27-33)
GRI-301: Materials (2016)
301-1
Materials used by weight or volume
Key data 
301-2
Recycled input materials used
Key data 
Ferrero Group  
Sustainability Report 2021
5
Ferrero Group  
Sustainability Report 2021
5

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
Supplier engagement and transparency
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we source ingredients sustainably 
(pages 35-37) 
103-2
The management approach and its components
How we source ingredients sustainably 
(pages 35-37)
Cocoa (pages 38-42)
Hazelnuts (pages 43-47)
Palm oil (pages 48-50)
Milk and eggs (pages 51-52)
Sugar (page 53)
Other ingredients (page 54)
103-3
Evaluation of the management approach 
How we source ingredients sustainably 
(pages 35-37)
Cocoa (pages 39-42)
Hazelnuts (pages 44-46)
Palm oil (pages 49-50)
Milk and eggs (pages 51-52)
Sugar (page 53)
Other ingredients (page 54)
GRI-204: Procurement practices 
204-1
Proportion of spending on local suppliers
The disclosure is not applicable due to the 
Purchasing structure of the Group
FP2
Percentage of purchased volume, which is verified as being in 
accordance with credible, internationally recognized 
responsible production standards, broken down by standards
Our sustainability priorities (page 12)
Cocoa (page 39)
Palm oil (page 48)
Sugar (page 53)
Other ingredients (page 54)
Ferrero Group  
Sustainability Report 2021
6
Ferrero Group  
Sustainability Report 2021
6

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
GRI-308: Supplier Environmental Assesment (2016)
308-1
New suppliers that were screened using environmental 
criteria
How we source ingredients sustainably 
(pages 35-36)
GRI-414: Supplier Social Assessment (2016)
414-1
New suppliers that were screened using social criteria
How we source ingredients sustainably 
(pages 35-36)
Human rights in supply chain 
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we source ingredients sustainably (page 35)
How we empower people (page 67)
103-2
The management approach and its components
How we source ingredients sustainably 
(pages 35-37)
Cocoa (page 40)
Hazelnuts (pages 44-45)
Palm oil (page 49)
How we empower people (page 67)
Employee rights (page 71)
Human rights (page 74)
103-3
Evaluation of the management approach 
Employee rights (page 71)
Human rights (page 74)
GRI-402: Labor/Management relations (2016)
402-1
Minimum notice periods regarding operational changes
The minimum notice period applied by the 
Group in the event of significant operational 
changes is in accordance with national or 
regional collective bargaining agreements; 
said notice period ranges from a minimum 
of 15 days to a maximum of 6 months
Ferrero Group  
Sustainability Report 2021
7
Ferrero Group  
Sustainability Report 2021
7

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
GRI-408: Child Labor (2016)
408-1 
Operations and suppliers at significant risk for incidents of 
child labor 
Cocoa (page 40)
Hazelnuts (pages 44-45)
Palm oil (page 49)
Our due diligence-based approach comprises 
three steps:
1. Prioritisation to identify major risks based on 
ESG risk scoring
2. Supplier assessment
3. Verification and audit to monitor and mitigate 
high risk issues
GRI-409: Forced or Compulsory Labor (2016)
409-1
Operations and suppliers at significant risk for incidents of 
forced or compulsory labor 
Cocoa (page 40)
Hazelnuts (pages 44-45)
Palm oil (page 49)
Our due diligence based approach comprises 
three steps:
1. Prioritisation to identify major risks based 
on ESG risk scoring
2. Supplier assessment
3. Verification and audit to monitor and mitigate 
high risk issues
GRI-412: Human Rights Assessment (2016)
412-1
Operations that have been subject to human rights reviews 
or impact assessments
Cocoa (page 40)
Hazelnuts (pages 44-45)
Palm oil (page 49)
Human rights (page 74)
Due to complexity of our supply chains the total 
number and the percentage of operations are not 
available data yet
Biodiversity, deforestation prevention and sustainable agriculture
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we source ingredients sustainably 
(pages 35-37)
See topic boundaries table under GRI 102-46 of 
this GRI Content Index 
103-2
The management approach and its components
How we source ingredients sustainably
How we source ingredients sustainably 
(pages 35-37)
Cocoa (page 38)
Hazelnuts (page 43)
Palm Oil (page 48)
Ferrero Group  
Sustainability Report 2021
8
Ferrero Group  
Sustainability Report 2021
8

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
103-3
Evaluation of the management approach 
Cocoa (page 42)
Hazelnuts (page 45)
Palm Oil (page 49)
Key data
GRI-304 Biodiversity (2016)
304-1
Operational sites owned, leased, managed in, or adjacent to, 
protected areas and areas of high biodiversity value outside 
protected areas
Key data
304-2
Significant impacts of activities, products and services on 
biodiversity
Cocoa (page 42)
Palm Oil (page 49)
304-2b currently not available
Nutrition, health and lifestyles and Reponsible communications, marketing and labelling*
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we promote responsible consumption 
(page 57)
103-2
The management approach and its components
How we promote responsible consumption 
(page 57)
Nutrition, health and lifestyle (page 61)
Responsible communications, marketing and 
labelling (pages 64-65)
103-3
Evaluation of the management approach 
Nutrition, health and lifestyle (page 62-63)
Responsible communications, marketing and 
labelling (pages 64-65)
GRI-417: Marketing and labelling
417-3
Incidents of non-compliance concerning marketing 
communications
Responsible communications, marketing and 
labelling (page 64)
* As the topic specific disclosures set out by GRI relate to both topics, we have grouped them together.
Ferrero Group  
Sustainability Report 2021
9
Ferrero Group  
Sustainability Report 2021
9

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
Diversity and inclusion
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we empower our people (page 67)
103-2
The management approach and its components
How we empower our people (page 67)
Diversity and inclusion (page 69)
103-3
Evaluation of the management approach 
Diversity and inclusion (page 69)
GRI-401: Employment (2016)
401-1 
New employee hires and employee turnover
Key data
GRI-405: Diversity and equal opportunity (2016)
405-1
Diversity of governance bodies and employees
Diversity and inclusion (page 69)
The governance bodies mentioned in the 
paragraph Governance (page XX) are composed 
of 20 members, who belong to the following age 
groups: 25% in the over 60 group and 75% in the 
51 to 60 group. In these governance bodies, the 
female presence corresponds to the Chairman of 
the Board of Directors and to a member of the 
GMT and GLT
GRI-406: Non-Discrimination (2016)
406-1
Incidents of discrimination and corrective actions taken
No incidents of discrimination have occurred in 
the reporting year
To facilitate the fruition of contents, the GRI Content Indext includes additional topic specific disclosures that are linked to the relevant topics identified in the 2020 materiality assessment. 	 	
Ferrero Group  
Sustainability Report 2021
10
Ferrero Group  
Sustainability Report 2021
10

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
Products and ingredients safety and quality
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we promote responsible consumption 
(page 57)
103-2
The management approach and its components
How we promote responsible consumption 
(page 57)
Product and ingredients quality and safety 
(pages 58-59)
103-3
Evaluation of the management approach 
Product and ingredients quality and safety 
(pages 58-59)
GRI-416: Customer health and safety
FP5
Percentage of production volume manufactured in sites 
certified by an independent third party according to 
internationally recognized food safety management 
standards
Product and ingredients quality and safety 
(pages 58-59)
Key data
Manufacturing sites certified FSSC 22000 cover 
more than 99.5% of the total production
Industrial and food waste
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we protect the environment (pages 17-18)
103-2
The management approach and its components
How we protect the environment (pages 17-18)
Industrial and food waste (page 25)
103-3
Evaluation of the management approach 
Industrial and food waste (page 26)
GRI-306: Effluents and Waste (2016)
306-2
Waste by type and disposal method
Key data
Ferrero Group  
Sustainability Report 2021
11
Ferrero Group  
Sustainability Report 2021
11

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
Water management
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we protect the environment (pages 17-18)
103-2
The management approach and its components
How we protect the environment (pages 17-18)
Water management (page 23)
103-3
Evaluation of the management approach 
Water management (page 24)
GRI-303: Water and Effluents (2018)
303-3
Water withdrawal 
Water management (page 24)
Key data
303-4
Water discharge
Water management (page 24)
Key data
Employee occupational health and safety and wellbeing
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we empower our people (page 67)
103-2
The management approach and its components
How we empower our people (page 67)
Employee rights (page 71)
Health and safety and wellbeing (pages 72-73)
103-3
Evaluation of the management approach 
Employee rights (page 71)
Health and safety and wellbeing (pages 72-73)
Ferrero Group  
Sustainability Report 2021
12
Ferrero Group  
Sustainability Report 2021
12

GRI Standards
Disclosure
Location
Direct Answers FY2020/21
GRI-403: Occupational health and safety (2018)
403-1
Occupational health and safety management system
Employee rights (page 71)
Health and safety and wellbeing (pages 72-73)
403-2
Hazard identification, risk assessment and incident 
investigation
Employee rights (page 71)
Health and safety and wellbeing (pages 72-73)
Governance (page 82)
403-4
Worker participation, consultation, and communication 
on occupational health and safety
Employee rights (page 71)
Health and safety and wellbeing (pages 72-73)
403-6
Promotion of worker health
Health and safety and wellbeing (pages 72-73)
403-9
Work-related injuries
Health and safety and wellbeing (page 73)
Key data
Employee satisfaction and development
GRI-103: Management approach (2016)
103-1
Explanation of the material topic and its boundaries
Materiality (page 84 of the 2020 Sustainability 
Report)
How we empower our people (page 67)
103-2
The management approach and its components
How we empower our people (page 67)
Continuous learning (page 70)
103-3
Evaluation of the management approach 
Continuous learning (page 70)
GRI-404: Training and development
404-1
Average hours of training per year per employee
Continuous learning (page 70)
404-3
Percentage of employees receiving regular performance 
and career development reviews
Continuous learning (page 70)
Ferrero Group  
Sustainability Report 2021
13
Ferrero Group  
Sustainability Report 2021
13