HGV Serves communities where we 
work, live and vacation.
Environmental, Social 
and Governance Report

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Environmental, Social and Governance Report
Maui Bay Villas, a Hilton Grand Vacations Club.  Kihei, Hawaii. 

The forward-looking statements contained in 
this presentation include statements related 
to HGV’s revenues, earnings, taxes, cash 
flow and related financial and operating 
measures, and expectations with respect 
to future operating, financial and business 
performance and other anticipated future 
events and expectations that are not historical 
facts. HGV cautions you that forward-looking 
statements involve known and unknown risks, 
uncertainties and other factors, including 
those that are beyond HGV’s control, that 
may cause its actual results, performance or 
achievements to be materially different from 
the future results. Any one or more of these 
risks or uncertainties could adversely impact 
HGV’s operations, revenue, operating profits 
and margins, key business operational metrics, 
financial condition and/or credit rating.
This presentation contains forward-looking 
statements within the meaning of Section 
27A of the Securities Act of 1933, as 
amended, and Section 21E of the Securities 
Exchange Act of 1934, as amended. Forward-
looking statements convey management’s 
expectations as to the future of HGV, and are 
based on management’s beliefs, expectations, 
assumptions and such plans, estimates, 
projections and other information available 
to management at the time HGV makes such 
statements. Forward-looking statements 
include all statements that are not historical 
facts, may be identified by terminology such 
as the words “outlook,” “believe,” “expect,” 
“potential,” “goal,” “continues,” “may,” “will,” 
“should,” “could,” “seeks,” “approximately,” 
“projects,” “predicts,” “intends,” “plans,” 
“estimates,” “anticipates,” “future,” “guidance,” 
“target,” or the negative version of these 
words or other comparable words, although 
not all forward-looking statements may contain 
such words.  
Forward- 
Looking  
Statements

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Environmental, Social and Governance Report
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Introduction
President & CEO Letter
About Hilton Grand Vacations
Environmental
Natural Resources & Greenhouse Gas Emissions Management
Environmental Volunteering
Social
Cultivating Team Member Growth & Development
Diversity, Equity, Inclusion & Belonging 
Community Impact
Consumer Financial Protection
05
07
11
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Table of Contents
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37
46
51
TABLE OF CONTENTS

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Mark Wang
President & CEO
 As forward thinkers, we strive to be at the 
forefront of the hospitality and vacation 
membership business. This requires time, 
effort and planning. Similarly, we view ESG 
as a collective, strategic, long-term endeavor 
that aligns with our efforts to establish 
comprehensive efforts over time.
Together, we have the common goal to shape 
a better tomorrow and sustainable future  
for all. 
They do this with a Spirit of Service and 
a persistent commitment to improving 
communities across our footprint. Because 
of that dedication, and our progress on our 
ESG initiatives, in 2022, HGV was named 
Newsweek’s 5th “Most Loved Company” in 
the United States, the top hotel and travel 
company for “Adoption-Friendly Workplaces” 
by the Dave Thomas Foundation, and 
“Company of the Year — Hospitality and 
Leisure” by the American Business Awards, 
among other recognitions. 
Awards and accolades are only as good as the 
day you receive them, so it is our commitment 
to our owners, members, guests, team 
members and partners around the world to 
continue improving every day.
Every day, our team members work diligently 
to create incredible experiences for our 
members and guests.”
At Hilton Grand Vacations, our core mission 
is “Putting People First.” This includes our 
owners, members, guests, team members 
and the communities we serve. As a company 
grounded in hospitality, we are dedicated to 
setting the standard and raising the bar. 
Looking back on 2022, we continued to 
build on our solid foundation in many ways, 
including launching our first Environmental, 
Social and Governance (ESG) report. 
We’re pleased to see robust growth in the 
business as leisure travel continues to be a top 
priority among consumers. As a leader in the 
travel industry, we are committed to making a 
difference in the communities where we live, 
work and vacation, and you will see those 
efforts demonstrated throughout this report.  
2022 Highlights:
•	 Obtained the Great Place to Work® 
certification, achieving survey results 
24 points higher than the average U.S. 
company.
•	 Announced a new national partnership 
with the Boys & Girls Clubs of America 
and continued national partnerships 
with Habitat for Humanity™ International, 
American Red Cross and United Service 
Organizations™ (USO).
•	 Supported 10 local nonprofits in Hawaii in 
alignment with our main pillars and local 
Malama efforts to care for, protect and 
preserve the islands and culture. 
•	 Enhanced our sustainability support 
with Clean the World™, a global health 
organization committed to improving the 
quality of life for vulnerable communities 
around the world. From the beginning of 
our partnership through the end of 2022, 
we’ve donated over 22,000 pounds of 
soap, which have been recycled into 
nearly 120,000 bars of soap and donated 
to those in need. 
A Message From  
Mark Wang
President & CEO, Hilton Grand Vacations

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Maui Bay Villas, a Hilton Grand Vacations Club.  Kihei, Hawaii. 

Hilton Grand Vacations (NYSE:HGV) is 
recognized as a leading, global, vacation 
membership company with more than 515,000 
members and over 150 resorts. Headquartered 
in Orlando, Florida, Hilton Grand Vacations 
develops, markets and operates distinct 
portfolios of high-quality, shared membership 
properties in highly desired destinations. 
As one of Hilton’s 19 premier brands, Hilton 
Grand Vacations has a reputation for delivering 
a consistently exceptional standard of service 
synonymous with the Hilton name. From resort-
like amenities to spacious suites, Hilton Grand 
Vacations provides unforgettable vacation 
experiences for owners, members and guests. 
With membership comes our best-in-class 
membership programs, providing exclusive 
services and maximum flexibility for our owners 
and members around the world.
Our global team of outstanding team members brings 
unforgettable vacation experiences to our members and guests. To 
learn more about HGV, please visit our website.
About Hilton 
Grand Vacations
14,000
515,000
15O




1992
$3,835M
TEAM MEMBERS
MEMBERS
RESORTS (Owned and Managed)
YEAR ESTABLISHED
TOTAL REVENUE 2022

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At HGV, we recognize our  
responsibility to be good  
stewards of the environment.

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Hilton Lightstay is an award-
winning, industry leading ESG 
management system, and we 
use this to measure energy, 
water use, waste and carbon 
output. All HGV-branded 
properties are required to use 
this system so we can measure 
and analyze performance across 
our global footprint, including: 
housekeeping, paper usage, food 
waste, chemical storage and air 
quality, among others. 
We recognize that climate 
change is an imminent threat to 
our planet. To this end, we are 
combating this global issue by 
increasing our implementation 
of energy-efficient programs 
at our properties. In addition, 
we use LightStay data to 
perform detailed audits on 
our properties and use these 
findings to regularly engage with 
our resort operations teams to 
increase efficiency and reduce 
environmental impacts. 
As part of our sustainability 
initiatives, we proactively 
prioritize becoming more 
energy efficient with each 
property renovation. We take 
pride in installing energy-saving 
products and technologies, such 
as low-flow toilets, LED lights, 
energy-efficient aerators and 
showerheads, among other 
appliances that reduce water 
and energy consumption without 
compromising the comfort of our 
owners, members and guests.
In addition to water-use-reducing 
appliances in guest rooms, 
many of our resorts’ public areas 
have sustainable features like 
rainwater collection systems, drip 
irrigation, timers on pool showers 
and indigenous plants and 
flowers throughout the grounds. 
Furthermore, we encourage 
owners, members and guests 
to join our sustainability efforts 
by participating in our towel 
and linen reuse program, which 
minimizes energy and water use. 
We’re proud to partner with 
Clean the World™ and participate 
in its soap recycling program 
that not only reduces waste and 
keeps soap out of landfills but 
recycles soap for communities in 
need to support healthy hygiene. 
All HGV-branded properties in 
the United States participate in 
this program, which we recently 
expanded into the U.K. 
HILTON LIGHTSTAY™
GREENHOUSE GAS EMISSIONS
ENERGY
WATER
WASTE
In addition, we offer recycling 
bins in kitchen accommodations 
and use recycled and 
biodegradable materials in our 
resorts. When recycling is not 
possible, we are dedicated to 
proper disposal methods to 
reduce environmental impacts. 
Our resorts follow specific 
protocols to dispose of items 
like electronics, paint, batteries 
and medical waste with certified 
waste management companies.  
As part of our commitment to preserving the 
environment for our team members, owners, 
members and guests to enjoy for years to 
come, we strive to preserve and improve the 
communities where we live, work 
and vacation. 
Our dedication to the environment is an 
ongoing endeavor that drives us to enhance 
and expand our sustainability efforts each 
year, and we aspire to commit to a greener, 
more resilient future for all. As we continue 
to grow our ESG efforts, we actively explore 
innovative strategies and industry research 
to find more effective ways of minimizing 
our carbon footprint and aligning with best 
practices that prioritize key sustainability 
efforts to create a healthier tomorrow.
Natural Resources & 
Greenhouse Gas Emissions 
Management

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Additional highlights at our European properties include: 
properties have solar panels to heat 
water in guest rooms or pools.
6
%
The majority of refrigerators 
and dishwashers in guest 
rooms are energy efficient.
%
of properties have designated 
recycling bins with signage 
for glass, paper, plastics and 
general waste.
100
More than 90% 
of lights in guest 
rooms and common 
areas are LED.
90
The majority of toilets 
in our European resorts 
have a dual flush, which 
saves 3 liters of water per 
flush compared to full-
flush toilets. 
We continue to replace 
bathtubs with showers in all 
refurbished accommodations.


plastic water bottles/year.
Filtered water is now available in most kitchens, 
which has helped us reduce the use of over
60K
%
of showers and mixer taps are  
efficient with flow reducers or  
sensors, saving almost 12 liters of 
water per minute from an open tap. 

liters collected in 2022
14 properties are collecting rainwater through 
28 water butts with more than
these are used for irrigation of common areas 
and green gardens where properties grow 
fruits, vegetables and herbs.
36K 
EUROPEAN EFFORTS
At our European properties, we continue implementing the installation of water conservation features: 
80
+
+
+
%+
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In 2022, more than 65,000 pounds 
(30,000+ kilograms) of assets such as 
furniture and electronic appliances were 
donated. 
65K
%
of properties decreased their single-use 
plastic usage by more than 70% since 
2017, saving over 400 tons of plastic.
Additional highlights at our European properties include: 
properties have 
photovoltaic panels 
to produce electricity.
5

%
properties have 
electric vehicles 
and offer electric 
charger stations.
12
%
+
All UK properties have a 100% 
diversion to landfill rate since 2021. 
100
100

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WE ARE WATER FOUNDATION 
1.7M
€15,000+
48%
€36,000+
8M
In 2022, legacy Diamond-
branded resorts in Europe saved 
1.7 million liters of water with 
the “Let’s Make a Deal” program 
initiated by the partnership with 
the We Are Water Foundation. 
In response to the war in Ukraine, 
these resorts participated in 
fundraising projects and raised 
over $16,700 (€15,000) to help 
provide access to adequate 
sanitation and water for Ukraine 
and Ukrainian refugees. 
The Globe Trotter Bottle 
Competition was re-launched in 
2022, with the aim of increasing 
awareness around the importance 
of water and decreasing single-
use plastic. Re-useable water 
bottle sales increased by 48% 
across legacy Diamond branded 
resorts in Europe
We have raised over $40,000 
(€36,000) for projects in 
Morocco and Madagascar. These 
contributions have gone to We 
Are Water’s efforts to purify 
existing water systems and repair 
broken systems in these areas. 
Since 2019, when the partnership 
with We Are Water launched, the 
total amount of water saved is 
nearly 8 million liters of water.
Saved
Raised
Water bottle sales increased by
Raised
Saved nearly
Liters of water in 2022
to provide adequate sanitation 
and water for Ukraine
for projects in Morocco and 
Madagascar
Liters of water since 2019
Our team members give their 
time, talent and resources to help 
communities across our footprint 
thrive for generations to come.”
Environmental 
Volunteering
As a global hospitality company, we take 
our responsibility to be good stewards of 
the environment seriously. We underscore 
this commitment through various impactful 
initiatives, both at the property level and 
through our long-standing partnerships with 
environmental non-profit organizations that 
strive every day to elevate sustainability in the 
communities we call home.
At HGV, this commitment is a shared sense 
of responsibility, and our team members 
give their time, talent and resources to help 
communities across our footprint thrive for 
generations to come. 
CLEAN THE WORLD™
HGV is proud to partner with Clean the World™ 
(CTW), a global health organization committed 
to improving the quality of life for vulnerable 
communities around the world.  
From January 2020 to December 2022, HGV 
properties donated more than 22,000 pounds of 
discarded soap, which were recycled into nearly 
120,000 bars of soap. In addition, we have donated 
over 11,000 pounds of unused bottled amenities. 
In 2022, team members:
3,200
CTW Hygiene Kits
to donate to communities  
in need.
Assembled
bars of discarded soap,
which creates approximately 
135,000 bars of soap when 
processed. 
13,500
Sorted
unused bottled amenities, 
boxed 24,500 bars of CTW 
soap and unpacked 21,000 
bars of discarded soap. 
13,200
Sorted

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DIGITAL CLEAN-UP DAY AND WORLD  
CLEAN-UP DAY
Digital Clean-Up Day aims to raise awareness 
of the growing environmental impact of digital 
technology. It has been estimated that internet 
use accounts for up to 3.7% of global carbon 
emissions and that the ramifications of digital 
waste are not insignificant.  
EARTH DAY CELEBRATIONS
350K+
Grams of CO2 emissions were 
reduced
Team members were challenged 
to cycle or hike instead of using a 
car during the week of Earth Day. 
More than 350,000 grams of CO2 
emissions were reduced from not 
driving during that week.
41
Trees
We planted 41 trees and nearly 
400 team members, members 
and guests participated.
Participants on World Clean-Up Day
World Clean-Up Day garnered a total 
attendance of 257 team members, 
members and guests. 
257
Participants on Digital Clean-Up Day
136 team members deleted over 660 
GB of digital files as part of Digital 
Clean-Up Day.
136
GRASSROOTS EFFORTS 
In Europe, our ESG Focus Group organizes 
activities for environmental days, such as Digital 
Clean-Up Day, World Water Day, Earth Day, World 
Environment & Oceans Day, World Recycling Day 
and World Clean-Up Day. 
Europe
3,000+
Total member and guest 
participation
In 2022, the resorts 
doubled participation from 
2021, increasing the total 
owner, member and guest 
participation to more than 
3,000. 
Team members
196 team members 
participated in environmental 
days, totalling over 9,000 
volunteer hours. 
196
Community  
engagement activities
In addition, we organized 
343 community 
engagement activities 
to support 28 non-profit 
organizations.
343




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To commemorate the opening of The Beach Resort 
Sesoko, a Hilton Club, HGV donated to the Motobu 
Town Childcare Yuimaru Fund. HGV continues to 
support this fund by donating one dollar for each 
new purchase of vacation membership at the resort 
in Japan.
EARTH DAY CELEBRATIONS
AWARDS AND CERTIFICATIONS
Hawaii Green Business Award
(Kings’ Land, a Hilton Grand Vacations Club, 
HGV brand resort in Waikoloa, 2022)
WTM World Responsible Tourism Awards 
AWARDED SILVER
within the category “Conserving Water and 
Improving Water Security and Supply for 
Neighbours” (Diamond brand resorts in 
Europe, 2022)
ECOSTARS certification – Costa del Sol 
Diamond brand resorts in Europe 
(Awarded with 1 ECOSTAR for Sahara Sunset, 
2 stars for Los Amigos Beach Club and 4 
stars for Pueblo Quinta) 
MiMoana’s “Single-use Plastic Reduction” 
Certificate 
(Los Amigos Beach Club, Diamond brand 
resort in Europe, 2022) 
We Are Water Certification
(Diamond brand resorts in Europe)
100+
Hawaii-based team members
supported The Salvation Army’s 
Angel Tree program, generating a 
value of $6,000.
$32K+
In Hawaii, HGV resorts raised 
over $32,000 for the Hawaii 
Lodging & Tourism Association’s 
43rd Annual Charity Walk.
Raised
Members and team members and
removed invasive plant species and 
replanted native Hawaiian vegetation 
to help restore the natural shoreline of 
Pu`uloa at Kapapapuhi Point Park. 
50
In 2022, HGV gifted $100,000 
to 10 Hawaiian non-profit 
organizations strengthening 
Hawaii. Charitable donations 
were provided to the following 
organizations: 
•	 Aloha United Way
•	 Sustainable Coastlines Hawai‘i
•	 Kupu
•	 Hale Kipa
•	 Waikīkī Community Center
•	 Waikōloa Dry Forest Initiative
•	 Salvation Army – Maui
•	 Ka Hale A Ke Ola
•	 Pacific Whale Foundation
•	 Waipā Foundation
GRASSROOTS EFFORTS 
In Hawaii and Japan, our team members participate in 
beach clean-ups, home building and food drive events, 
while encouraging owners, members and guests to 
join our efforts. Our team members partner with local 
nonprofit organizations and schools to plant native 
trees and vegetation to restore shorelines, watersheds 
and food systems. 
Asia-Pacific (APAC)

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Social
Being good stewards of our  
communities is a natural extension of  
our mission to “Put People First,” both at 
our resorts and around the world.

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Hilton
values
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OWNERSHIP 
We're the owners 
of our actions and 
decisions.
NOW
We operate with a 
sense of urgency and 
discipline.
INTEGRITY
We do the right 
thing, all the time.
HOSPITALITY 
We're passionate about 
delivering exceptional 
guest experiences.
LEADERSHIP
We're leaders in our 
industry and in our 
communities.
TEAMWORK
We're team players 
in everything we do.
Cultivating Team Member 
Growth and Development
People are at the heart of everything we do, 
and our entire organization revolves around 
incredible team members who drive our 
success. 
Led by our core values, we’ve built a culture 
that cherishes our team members and their 
well-being. By providing industry-leading 
benefits, stellar recognition programs 
and abundant professional development 
|
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Cultivating a thriving company culture and providing industry-
leading benefits is at the core of our ‘Putting People First’ 
mission. Our exceptional team members are the backbone of 
our company, and we’re committed to fostering an environment 
where they can flourish both personally and professionally. 
We remain steadfast in our commitment to our team members 
and are excited to build upon this achievement and further 
strengthen our culture of excellence together.”  
Pablo Brizi
Executive Vice President, Chief Human Resources 
Officer & Corporate Affairs
opportunities, we strive to attract and retain 
top talent. 
We believe in fostering an environment where 
our team members can learn, grow and follow 
their dreams to reach their full potential. 
We know that when our team members feel 
supported and valued, their passion and 
motivation skyrockets. Together, we can 
achieve extraordinary accomplishments.

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Industry-Leading 
Benefits
At Hilton Grand Vacations, our greatest 
strength is our people, and our comprehensive 
total rewards program reflects our 
commitment to team members. With a focus 
on benefits, compensation and the overall 
work-life experience, HGV reinforces its 
people-first culture through wellness programs 
and comprehensive benefits that support the 
individual needs of its team members.
Approximately 71% of team members 
are enrolled in our health and well-being 
programs. We offer a suite of benefit and 
wellness programs to support the diverse 
needs of our team members, including but not 
limited to: medical, dental, vision, an Employee 
Stock Purchase Plan, 401(k), Employee 
Assistance Program, tuition reimbursement, 
spending accounts, life and disability 
insurance, discount programs and a variety of 
voluntary benefits.
In 2022, HGV introduced new and enhanced 
team member benefits to strengthen its 
already robust total rewards program.
71%
of team members are 
enrolled in our health and 
well-being programs. 
At Hilton Grand Vacations, our 
greatest strength is our people, and 
our comprehensive total rewards 
program reflects our commitment 
to team members."

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Flamingo Beach, a Hilton Vacation Club. Philipsburg, Sint Maarten.

Day One Benefits  
HGV now offers eligible team members benefits — 
including medical, dental, vision and optional supple-
mental insurance — as well as the ability to opt into 
the company 401(k) retirement savings plan, starting 
on their first day of work, with no waiting period.
DailyPay 
In 2022, HGV began offering DailyPay, an optional, 
voluntary benefit that enables hourly team members 
access to their earned wages before payday, at no 
cost to the team member. To date, 28 percent of 
eligible team members have opted in for the service, 
providing greater financial flexibility.
Employee Stock Purchase Program 
Twice a year, HGV offers team members an opportu-
nity to invest in the company through its Employee 
Stock Purchase Plan (ESPP). During the 2022 en-
rollment period for January 1, 2023, effective date, 
the company began offering a 15 percent discount 
on stock purchases, a substantial increase from 
the previous 5 percent discount. Enrollment for the 
July–December 2022 offering period included 1,227 
team members, resulting in a stock purchase value 
of more than $2.4 million.
Paid Parental Bonding Leave  
HGV has one of the most comprehensive parental 
leave programs in the country, permitting 12 weeks 
of fully paid leave for eligible U.S. team members. 
This applies to birth and adoptive mothers and fa-
thers, in addition to a recovery period for the birth-
ing parent. In 2022, 134 team members used this 
benefit, with an average of 54 paid days away from 
work. HGV also offers industry-leading adoption 
benefits and has been recognized as a “Best Adop-
tion-Friendly Workplace” three years in 
a row.
Flexible Paid Time Off Plan 
HGV enhanced its paid time off plans to provide 
more flexibility for team members in 2022. At the 
start of employment and each anniversary year, team 
members receive a front-loaded allotment of paid 
time off for vacation days, plus 10 company holi-
days and two floating days to celebrate the holidays 
they chose to celebrate based on their tenure with 
the company. In addition, team members receive 
a front-loaded allotment of sick time at the start of 
each year. 
Relocation Benefits 
HGV formalized its relocation benefit program, which 
offers team members a mobility package tailored to 
their unique needs, when a relocation is required to 
support the needs of the business. In 2022, more 
than 80 team members availed themselves of this 
benefit, 42 percent of which were current team 
members, supporting retention of top talent within 
the company.
Expanded Travel Program 
The company offers best-in-class travel benefits, 
including Go Hilton and HGV’s Getaway program. 
These programs were expanded in 2022, inspiring 
team members to take more time to do the things 
they love most.
Flexible Work 
In 2022, HGV enhanced its flexible work plan, offer-
ing business support team members greater flexibil-
ity in where, when and how they work. Working with 
their leader, team members can choose a variety of 
work options that best support their team and work-
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COMPANY AWARDS
We are incredibly proud to have earned the 
distinctions listed below in 2022. These 
accolades demonstrate that HGV has a stellar 
reputation globally for our commitment to 
being a top company to work for, and this is 
a testament to our unwavering commitment 
to our people and our relentless pursuit of 
cultivating an exceptional workplace.

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The survey administered by 
Qualtrics, a leader in the experience 
management space, is our number 
one tool to identify emerging 
trends and help cultivate two-way 
communication between team 
members and senior leadership.  
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Flamingo Beach, a Hilton Vacation Club. Philipsburg, Sint Maarten.

SOCIAL
RECOGNITION
Recognition is an important component of our 
culture that creates a rewarding experience for our 
team members. Our SPARK recognition program is 
an online platform that allows colleagues to easily 
spotlight others who go above and beyond. The 
platform is also used to celebrate work anniversaries 
and birthdays. 
The program launched in July 2022, and more than 
55,000 SPARK recognitions were sent by the end of 
the year. 
•	 More than 7,500 of those recognitions included 
monetary value in the form of points. 
•	 The additional 45,000+ recognitions were in the 
form of social recognition. 
Champions Club is one of HGV’s largest team 
member award programs, which recognizes 
the company’s top performers who consistently 
deliver outstanding results. In 2022, the company 
recognized nearly 250 Champions Club Award 
winners who were honored during a celebratory 
event in Orlando. 
ENGAGING TEAM MEMBERS 
Through pulse checks as well as an annual 
engagement survey, we regularly solicit feedback 
from HGV team members. Responses received 
via these methods allow leadership to remain 
nimble, making necessary changes throughout the 
organization in an effort to ensure a fulfilling career 
experience for team members, ripe with opportunity. 
In 2022, we administered a global engagement 
survey to all HGV resorts, call centers, sales 
centers and corporate locations that allowed us to 
garner a better understanding of the team member 
experience. Findings from the survey indicated 
that HGV's team member satisfaction score was 
above average amongst our hospitality peers on the 
*Hospitality Index.  
Enhancing the Team Member 
Experience
*Qualtrics proprietary Employee Engagement Benchmarks include data from over 850 Qualtrics customers and tens of millions of responses. The data includes 
companies of all sizes representing a wide range of countries and industries. Learn more here.

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LEARNING & DEVELOPMENT 
Continuous learning opportunities allow our team 
members to take ownership of their careers. 
HGV's global learning & development program is 
centered around offering professional development 
opportunities to our team members. 
Through this flagship tool, U First, team members 
have access to more than 1,400 online learning 
courses that foster their career growth. Below are 
a few examples of the courses completed by team 
members in 2022:
In addition, HGV utilizes a survey-based tool to help 
team members understand their personal behavior 
and thinking preferences so they can learn how to 
improve their communications and interactions with 
others. In 2022, more than 700 team members took 
the assessment and created a profile. 
In 2022, HGV launched a new intern professional 
development series. Through this initiative, 
we welcomed 13 interns and created weekly 
opportunities centered around core HGV values. 
Each experience included a senior leader sharing 
how they bring one of our HGV values to life and 
incorporated a development opportunity, which 
included training and education on specific topics 
applicable to each intern’s career interest.   
165,000+
courses
on safety and legal 
compliance
Completed
courses
on professional 
development
courses
on leadership
courses
on service training
5,550+
Completed
2,200+
2,000+
Completed
Completed
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At HGV, we are proud champions of diversity,  
as shown in our Active Inclusion Model.
Our business and our 
people are connected 
by our culture.
Leadership drives 
attention and resources 
to drive inclusion.
All of us (individuals, 
TMRGs, GIC) are a part 
of this call to action.
Our outcomes are focused on 
delivering more to each component 
of the 4C Framework.
Active Inclusion Model
STRATEGIZE
PRIORITIZE
ACTIVATE
IMPACT
CULTURE
COMMERCE
COMMUNITY
CAREER
CULTURE
BUSINESS
PEOPLE
HGV LEADERSHIP 
(ORGANIC)
TMRGs
(ENTERPRISE)
GRAND IMPACT 
COMMITTEES
(LOCAL)
2
1
3
4
Diversity, Equity, Inclusion 
& Belonging
At HGV, we value all aspects of diversity and celebrate the 
unique experiences of every team member. We believe that 
leading with inclusion drives equity and opportunity for all. 
By instituting inclusive practices and policies across the 
organization, we strive to foster an environment of respect 
and an inherent sense of belonging for every team member 
regardless of race, background or personal beliefs. It is our 
hope these efforts create limitless possibilities where people 
can thrive through authenticity and equity is actualized in both 
experience and opportunity.

B.E.A.T
Military
Hispanic/Latino
Pride
Women
PaCt
Wisdom
Sustainability
Mosaic
Asian-Pacific 
Islander
Diverse Abilities
Young 
Professionals











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
Team Member 
Resource Groups
An important component of our inclusive culture is 
our voluntary, employee-led Team Member Resource 
Groups (TMRGs). Our commitment to these groups 
is reflected by the 22 senior executives who donate 
their time and resources to ensure our 31 TMRG co-
chairs receive the necessary guidance to ensure the 
success of each group. Our TMRG Leaders create 
impactful experiences that educate, increase a sense 
of pride and enhance cultural competencies within 
HGV.  
In 2022, we evolved the TMRGs and increased the 
number of groups to 12 unique communities.

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Furthermore, TMRGs activate events 
grounded in the 4C Framework: Culture, 
Career, Community and Commerce.
THE 4C FRAME-
WORK
Prioritize “Putting People 
First” to improve team 
member experiences.
Invest in the communities 
where we live, work and 
vacation.
Activate movement 
between roles and 
prepare the next 
generation of leaders.
Increase consumer 
insights from all 
backgrounds, cultures 
and experiences.
CAREER
CULTURE
COMMUNITY
COMMERCE
Thank you for yesterday’s session [on diverse abilities]. It was informative, 
sensitive and insightful. My eldest son is neurodiverse with suspected autism. 
He is a very happy, sunny and healthy boy who is an absolute joy, but can also 
struggle to understand the world around him and be perceived as different.   
The reason I give that detail is that it is something I’ve always found very tricky to 
talk about. My thank you is because yesterday’s session was the first time I found 
myself wanting to speak out about him at work. I felt that I found my people who 
understand the joys, struggles, and responsibilities of having these loved ones in 
our lives.”

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Company Demographics 
Breakdown
TOTAL COMPANY GENDER
TOTAL COMPANY ETHNICITY
Overall:
45.69%
MALE
54.23%
FEMALE 
*Blank: .07%  |  Do Not Wish To Provide: .01%
WHITE
30.81%
NOT PROVIDED
19.35%
HISPANIC OR LATINO
19.22%
BLACK OR AFRICAN AMERICAN:
11.86%
ASIAN
10.01%
TWO OR MORE RACES
4.95%
NATIVE HAWAIIAN OR PACIFIC ISLANDER
3.37%
AMERICAN INDIAN OR ALASKA NATIVE
.43%

46
MAUI
OAHU
Hawaii
Hawaii
PALM DESERT
LAS VEGAS
PHOENIX
California
Nevada
Arizona
NEW YORK CITY
New York
HILTON HEAD
ORLANDO
South Carolina
Florida
CHARLESTON
South Carolina
MYRTLE BEACH
South Carolina
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MILITARY & FAMILIES
HGV is proud to honor those who have served 
in the U.S. Armed Forces and their families. In 
2021, we launched our national partnership with 
the United Service Organizations, which assists 
troops in their transition to civilian life, provides 
support programs to military families and helps 
those actively serving our country.
In 2022, HGV team members participated in six 
volunteer events to support the USO and give 
back to those who have protected, defended and 
upheld our country.  
care package 
event  in Las 
Vegas, Nevada, 
where 135 HGV 
team members 
assembled 3,500 
care packages for 
military service 
members. 
activations in Japan that included serving food to 
military personnel and their families at USO Kinser and 
USO Futenma in Okinawa, Japan.
-day experience 
event in Virginia 
Beach, Virginia, 
which consisted 
of athletic, 
recreational and 
social activities for 
service members 
and their families. 
In 2022, HGV team members participated in 
11 successful home build and repair projects 
with Habitat for Humanity in 10 markets 
across  the country.
2
2
1
HOMELESSNESS
Making people feel at home is what we do best. 
We extend that same sense of stability through our 
continued partnership with Habitat for Humanity 
International. Since we launched this partnership 
in 2021, HGV team members across the country 
have volunteered for home build and repair projects 
in their communities. Our team members also 
participate in donations and food drives across the 
country to lend a hand to those in need.  
Community 
Impact
At Hilton Grand Vacations, we remain 
committed to the communities where we live, 
work and vacation. Being good stewards of 
our communities is a natural extension of our 
mission to “Put People First” at our resorts 
around the world. Our engagement is focused 
on philanthropic initiatives, team member 
volunteerism and other company-driven 
initiatives and opportunities. 
HGV SERVES
We believe it is our responsibility to give back to 
the communities where we live, work and vacation. 
Our corporate social responsibility platform, HGV 
Serves, reflects our continued commitment to serve 
and inspire people. Through this platform, we focus 
our efforts on four philanthropic pillars: disaster 
relief, homelessness, military & families and youth 
development. 
DISASTER RELIEF     
HGV has had a long-standing national partnership 
with the American Red Cross, which seeks to meet 
the needs of vulnerable and displaced people 
around the country. We provide crisis support 
through financial contributions to non-profit 
organizations that organize emergency assistance, 
disaster relief and volunteer efforts. 
In 2022, HGV matched public donations dollar-for-
dollar up to $50,000 to contribute to Red Cross’ 
Early Giving Day campaign, which supports its 
disaster relief efforts.

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SOCIAL
TEAM MEMBER RELIEF FUND
HGV's Team Member Relief Fund provides support 
to our team members after life-changing events, 
such as a home fire or natural disaster. This fund is 
supplemental to our Employee Assistance Program, 
health and disability benefits that aid in providing 
relief to team members when they need it most. 
For example, in 2022, we utilized this fund to directly 
support 44 team members who were negatively 
impacted by the devastating effects of Hurricane Ian, 
with more than $25,000 in grants.
YOUTH DEVELOPMENT   
With our spirit of service leading the way, we remain 
focused on propelling today's youth toward bright 
futures by supporting non-profit organizations that 
offer help, hope and compassion to vulnerable 
youth. 
In 2022, we launched our national partnership with 
the Boys & Girls Clubs of America, an organization 
that actively champions youth with enrichment, 
education, financial literacy and work readiness.
beautification projects at 
local Boys & Girls Clubs of 
America were participated in 
by HGV team members.
2
tablets were donated by 
HGV to local Boys & Girls 
Clubs in Orlando.
370
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VIRTUAL JOURNEY AROUND THE CHRISTEL 
HOUSE WORLD 
In 2022, 128 HGV team members put their steps 
to good use with the goal of breaking the cycle of 
poverty by walking a combined total of 8,270 miles, 
or roughly 13,309 kilometers, over 44 days.
The $12,940 raised enabled four children to benefit 
from a full year of Christel House services, including 
school transportation, uniforms, school supplies, 
books, medical and psychological care, nutrition, 
parent programs, field trips and more.
ANNIKA FOUNDATION
During our inaugural Hilton Grand Vacations 
Tournament of Champions, we donated $100,000 
to the ANNIKA Foundation to help expand 
opportunities for female golfers at the junior, 
collegiate and professional levels. 
HILTON GRAND VACATIONS FOUNDATION
The Hilton Grand Vacations Foundation is a 
501(c)(3) charity. 
The foundation aligns with the company’s 
focus areas within its HGV Serves program and 
supports other important community initiatives 
that help create a better world for future 
generations.  
30 FOR 30 CAMPAIGN
In celebration of HGV’s 30th anniversary in 2022, 
we announced our 30 for 30 campaign that 
underscored the importance of giving back. In honor 
of our milestone 30 years in business, we hosted 
30 volunteer and philanthropic events to further 
demonstrate our commitment to the communities 
across our footprint.
days volunteered through virtual 
events as well as in key markets, 
including: Arizona, California, 
Hawaii, Japan, Nevada, New 
York, Orlando, South Carolina 
and Virginia
73
HGV team members volunteered 
for a total of 65,000 volunteer 
hours during the campaign.
591
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LENDING 
Although anyone is welcome to purchase HGV 
vacation ownership, our marketing efforts focus on 
those who have the financial ability to responsibly 
purchase a vacation ownership interval and we 
service our loans through a structured customer 
service framework.
SUPPORTING OWNERS AND MEMBERS THROUGH 
THEIR HGV JOURNEY 
We understand most of our owners and members 
are extremely pleased with their membership. 
Unfortunately, there is well-established behavior 
from some third-party exit and advertising 
companies that use fraud and deceit to make a profit 
from timeshare owners and members who may be 
looking to exit their ownership or looking for ways to 
reduce their current financial obligations. 
HGV has developed educational materials and 
campaigns to educate and inform owners and 
members about their membership and how to 
avoid misleading or duplicitous offers. Recently, 
a landmark ruling in federal district court ruled in 
favor of HGV in its lawsuit against third-party exit 
companies. This judgement is a significant step 
forward in the ongoing efforts to protect timeshare 
owners and members.
At HGV, we also understand that the needs of our 
owners and members can change over time. For 
some, that means transferring, modifying or exiting 
ownership entirely. For these owners and members, 
HGV has an in-house group committed to helping 
members through each of these situations. Some 
owners and members may experience a temporary 
financial hardship and for these members we can 
offer a variety of mitigation options to help get them 
back on the path to experiencing their vacations with 
us.
We understand the situation of each owner and 
member is unique, and we strive to help them 
every step of the way so they can have the ultimate 
vacation ownership experience. 
Examples that showcase the 
betterment of our practices: 
•	 Credit Committee: An internal 
committee that is comprised 
of HGV leaders who meet 
regularly to evaluate and 
approve HGV’s lending 
practices. 
•	 Complaint Management 
System: HGV utilizes a 
centralized complaint 
management system to help 
regulate and track all customer 
concerns. 
•	 Portfolio Services Group: HGV 
has a dedicated department 
that manages lending services, 
and the overall goal is to 
support our customers in the 
best way possible.
SOCIAL
Consumer 
Financial 
Protection
PROTECTING OUR MEMBERS THROUGH  
RESPONSIBLE PRACTICES 
The choice to purchase vacation ownership is a 
major financial decision and one that should not be 
taken lightly. That is why we’ve established a set 
of guidelines, practices and policies to ensure we 
treat our customers, owners and members fairly 
throughout the entire customer lifecycle. 
THE SALES PROCESS 
We want everyone who experiences our sales 
process to walk away with as good of a relationship 
with Hilton as they had before — if not better. 
We also want every sales experience to deliver 
the highest quality of information possible. To do 
this, HGV Sales Centers use proprietary software 
ensuring a consistent presentation experience 
tailored to their specific travel desires.

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2023 Environmental, Social and Governance Report 
corporate.hgv.com