Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1694828541453.pdf (Georgia)
avaya.com Avaya 9621G IP Deskphone Provides power users with sophisticated capabilities that cost effectively enrich communications and enhance productivity The 9621G IP Deskphone is a multi-line deskphone ideally suited for Essential users (people who spend considerable amounts of time on the phone).

The 9621G has a graphical color display, large touch screen and integrated Gigabit interface.
A specially- designed version of the unique Avaya Flare™ Experience collaborative interface takes advantage of the 9621’s color touch screen.

Part of the 9600 Series IP Deskphones, the 9621G leverages your enterprise IP Network to deliver sophisticated voice communications from headquarters, remote locations or home offices.
Integrated with Aura® and IP Office, the 9621G’s evolutionary approach optimizes communications through a flexible architecture that leverages existing investments and accommodates changing business needs.

Key Features and Benefits • Delivers high definition audio that will delight any employee, particularly those who spend a lot of time on the phone and/or frequently have multi-party conference calls.
• Facilitates access to information through an easy-to-read, high resolution color display • Speeds completion of common tasks with intuitive prompts on the touch screen and easy one-touch access from the “home” screen to other applications • Supports enhanced productivity by improving call control and management through a graphical display that anticipates user intentions and makes contextual menus, prompts and instructions easy to read • Supports reduced energy consumption and costs through Power-over-Ethernet Class 2 design with “sleep mode” Avaya Flare Experience Avaya Flare Experience on the Avaya 9621G Deskphone (SIP Firmware only)* takes advantage of the large, color display to deliver touchscreen calling and easy access to a select group of features that are critical to collaboration, including: • Microsoft Outlook Integration: Download up to 250 contacts from Outlook into the phone’s directory.
To make a call or send an IM, simply scroll through your phonebook and press the icon.

FACT SHEET • Consolidated Phonebook/Call-IM History: Store up to six phone numbers for up to 250 contacts and see a history of recent calls and IMs for each one.

• Avaya Aura® Conferencing: Use the Avaya Flare touchscreen interface to set up a call, add/drop participants, hold a sidebar conference, make another call, send an IM—all while the conference call is in progress.
• Instant Messaging: For Instant Messages, the Avaya Flare Experience provides both a touchscreen keyboard as well as a set of pre-written IMs (e.g., “I’m on a call, I will call you back.”).

• Browser: A built-in browser, based on WebKit, supports HTML and Javascript to let you access websites and enterprise applications.
Contact Center Model An adaptation of the 9621G designed for contact centers simplifies access to a range of features for enhancing agent productivity, such as handling greetings, monitoring calls in the queue, updating status and quickly completing many other day-to-day tasks.
* *Availability: 3Q FY11 Specifications Hardware • Color display – 3.7 inches x 2.1 inches (9.5 cm x 5.4 cm) • Touch Screen • Ethernet (10/100/1000) line interface • Secondary Ethernet (10/100/1000) line interface • Optional IEEE PoE 802.3af adapter registers as class 2 device Software Requirements and Platform Support • Avaya Aura® Communication Manager 3.1.4.+ and greater (H.323) • Avaya Aura® Communication Manager 6.0 with Avaya Aura® Session Manager 6.0 or Avaya Midsize Business Template 5.2.1 • 4-position adjustable tilt display • SIP protocol support on Avaya Aura (SIP) • Permanently-labeled feature buttons: speaker, mute, headset, contacts, home, • H.323 protocol support history, message, phone, forwarding, volume (separate volume levels in handset, speaker, ringer, and headset) • Red LEDs on speaker, mute, headset, message and history • 24 administrative buttons • Wideband speakerphone • 0-5 Softkeys • Ergonomic hearing aid compatible handset supporting TTD acoustic coupler • Bluetooth and DECT headset support with adapter • Two message waiting indicators • Standards-based codec support: G.711, G.726, G.729A/B, G722 (G.726 is not available in SIP) • IP Office 6.1 Maintenance Release or greater (H.323) • Local or centralized electrical power through a 802.3af switch, or local power supply.
• Supports the following languages: Arabic, Brazilian Portuguese, Simplified Chinese, • HTTP file server Dutch, English, Canadian French, Parisian French, German, Hebrew, Italian, Japanese (Kanji, Hiragana and Katakana), Korean, Latin American Spanish, Castilian Spanish, and Russian.

All references to future enhancements are subject to change.
Learn More To learn more about the 9621G IP Deskphone and 9600 Series IP Deskphones contact your Avaya Account Manager, Avaya Authorized Partner or visit avaya.com for white papers, case studies and other information showcasing Avaya solutions in action.

All references to future dates are subject to change.

About Avaya Avaya is a global leader in business communications systems.
The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world.

Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

For more information please visit www.avaya.com.

© 2011 Avaya Inc. All Rights Reserved.


Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.

All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Avaya may also have trademark rights in other terms used herein.
References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.

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