Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1696586619701.pdf (Vanuatu)
VANUATU NATIONAL TOURISM BUSINESS IMPACT SURVEY 2020 Comparison between 1st & 2nd impact surveys on COVID-19 pandemic on Vanuatu tourism businesses Is Your Tourism Business Operational Right Now?
FULLY OPERATIONAL CLOSED INDEFINITELY/ CEASED TRADING APRIL-20 AUGUST-20 55% 21% 45% 3% FULLY OPERATIONAL CLOSED INDEFINITELY/ CEASED TRADING 37% 39% CLOSED (DORMANT/INTENDING TO REOPEN) PARTIALLY OPERATIONAL Demographic Composition Of Respondents PROVINCE APRIL-20 AUGUST-20 SANMA PROVINCE 21% 28% SHEFA PROVINCE46% 17% TAFEA PROVINCE 14% 8% 4% 12% 7% 11% 0% 1% TORBA PROVINCE PENAMA PROVINCE MALAMPA PROVINCE STATUS OF TOURISM ACCREDITATION PERMIT APRIL-20 AUGUST-20 FULL PERMIT 46% 56% CONDITIONAL PERMIT 17% 25% NO PERMIT 12% 11% CATEGORIES Accommodation provider Tour operator/inbound operator Bar/restaurant Dive Operator Event Management Handicraft/art shop Car Rental/Buggy Hire APRIL-20 42% 25% 17% 3% AUGUST-20 51% 41% 0% 0% 5% 8% 0% 8% 0% 0% How has employment been affected by the COVID-19 Pandemic?
Impact, average number of employees per business Apr-20 Aug-20 Trend Apr-20 Aug-20 Difference Averages Total numbers (all respondents) Full-time employees before COVID-19 Pandemic Full-time employees now Difference in no.

of f/t staff, pre- to post-COVID Part-time employees before COVID-19 Pandemic Part-time employees now Difference in no.
of p/t staff, pre- to post-COVID Employees on paid leave due to COVID-19 Employees on unpaid leave due to COVID-19 Employees terminated due to COVID-19 Total employees pre COVID Total employees post COVID Net loss of employees 11.1 3.3 -7.8 2.4 1.6 -0.8 1.7 6.1 1.1 13.5 4.9 -8.6 Total employees on leave, made redundant or terminated since COVID Pandemic began 9.0 11.7 4.8 -6.9 4.4 2.2 -2.2 1.4 2.4 3.5 16.1 7.0 -9.1 7.3 6% 45% -11% 82% 38% 169% -22% -61% 215% 2,953 876 3,295 1,342 -2,077 -1,953 642 428 -214 462 1,633 300 1,233 624 -609 381 677 296 3,595 4,528 1,304 1,966 342 466 124 591 196 -395 -81 -956 -4 933 662 -2,291 -2,562 -271 2,395 1,354 -1,041 What kind of impact(s) did the COVID-19 border closure have on your business?
Impact Reduced workforce Slowed supply chain Decreased revenue/income Increased expenses Decreased efficiency Decreased productivity Caused us to close certain locations Caused us to close completely Apr-20 Aug-20 44% 51% 23% 19% 76% 73% 19% 24% 36% 31% 54% 36% 19% 13% 42% 37% What is the main tourist market for your business?
International Market Domestic Market Both (International & Domestic) APRIL-20 AUGUST-20 34% 8% 58% 57% 6% 37% ESP payments The first survey asked if businesses were aware of the Govt’s ESP, and how it would affect their decision-making about staffing.

The first survey found that 56% of businesses either didn’t know much about it, or hadn’t heard of it.

In the second survey, 72% of businesses said they had applied for the ESP, for a total of 2,469 employees, an average of 12 employees per business.
Of these, 41% had still not received all of the ESP payments that they had applied for, 42% had received some payments, and just 17% had received all payments.

What are the three main areas of your business affected by the COVID-19 Pandemic that you need assistance with?

Areas Communications (e.g.

regular news/industry updates, newsletters) Financial management (e.g.

writing a business plan, financial contingency planning) Health (e.g.
how to deal with hygiene practices, food safety, first aid) Human Resources (e.g.

job sharing, scheduling leave, retention strategies, training, performance reviews) Apr-20 36% 46% 32% 29% Trend Aug-20 +3% 39% +8% 54% 48% +16% -7% 23% Marketing (e.g.

creating a brochure/web page, using social media, branding, customer service) 61% 54% Operations (e.g.

power and water supply, waste management, climate change mitigation) 29% 25% -7% -4% Product development (e.g.
product extensions, customer value proposition, new target markets) 52% 57% +5% Tourism permits (how to apply, how to get a full permit, insurance) Other 10% 8% 23% +13% -7% 1% Businesses affected by TC Harold In April, 58% of businesses said they were unaffected by TC Harold.

In the August survey four months later, this number had increased – 64% now said they were not affected.
Of the 36% businesses that said they are were affected by TC Harold in the August survey, 62% of them said they were now in recovery.

NEW FINDINGS What difference in revenue do you expect to see in 2020 compared with 2019?
2% 6% 13% 16% 9% 13% 41% Less than 25% of 2019 revenue Between 26–50% of 2019 revenue Between 51–75% of 2019 revenue Between 76–100% of 2019 revenue More than 100% of 2019 revenue I expect to see the same amount of revenue Other Less than 25% of 2019 revenue Between 26–50% of 2019 revenue Between 51–75% of 2019 revenue Between 76–100% of 2019 revenue More than 100% of 2019 revenue I expect to see the same amount of revenue Other 103 33 24 41 32 16 4 How has the border closure affected your purchases of local fruit and vegetables?
50 45 40 35 30 25 20 15 10 5 0 47 33 20 16 15 12 Less than 25% reduction Between 26–50% reduction Between 51–75% reduction Between 75–100% reduction Not applicable to my business No change How has the border closure affected your purchases of handicrafts?
9 8 7 6 5 2 2 2 1 2 5 3 L E S S T H A N 2 5 % R E D U C T I O N B E TW E E N 2 6 – 5 0 % R E D U C T I O N B E TW E E N 5 1 – 7 5 % R E D U C T I O N B E TW E E N 7 5 – 1 0 0 % R E D U C T I O N N O T A P P L I C A B L E T O MY B U S I N E S S N O C H A N G E How has the border closure affected your purchases of tour activities?
160 140 120 100 80 60 40 20 0 139 19 9 8 55 30 Less than 25% reduction Between 26– 50% reduction Between 51– 75% reduction Between 75– 100% reduction Not applicable to my business No change Effect of Tamtam bubble & ESP on business readiness for border reopening If the border was opened as part of the 'Tamtam Bubble' and the ESP package WAS extended beyond the end of 2020, would you be able to open to international tourist?
If the border was opened as part of the 'Tamtam Bubble‘ and the ESP package WAS NOT extended beyond the end of 2020, would you be able to open to international tourist?

 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 TRUE FALSE TRUE FALSE How long do you think you will need to prepare your business for any reopening of the border?
104 42 39 34 30 15 14 5 Ready Blank Less than 2 weeks Around 4 Weeks More than 8 weeks Around 8 Weeks Around 4 Weeks Under 2 Weeks Under 3 Weeks Not Operational In 3 Years Time I need engineers from NZ Health Sanitation A Year A Month 8 Months 5 Months 4 Months 3-4 Months 1 1 1 1 1 1 1 1 1 1 1 0 20 40 60 80 100 120 What do you think will be the main challenges to getting your business ready for the opening of the border?
58 37 33 Marketing to travellers Blank Cash Flow Making my business COVID-19 free Re- Estiblishing Relationship General Economic Uncertainly Re- training Staff Rehiring Staff Conditions/ Cleanliness/ hygiene Politic Uncertainty Getting the Business Ready 22 21 21 16 16 16 13 12 Economic Re-stocking supplies 9 7 Condition/cleanliness of equipment, assets or property Ready Exchange Rates Upgrade Business before opening of the border Need Money Hard to find Supply Not Making any Money Getting Business License 3 3 2 1 1 1 1 1 0 10 20 30 40 50 60 70 Importance of different source markets to tourism businesses Main Markets Other Market Cruise Ships & Yachts Niche Markets Australian Market 6131 New Zealand Market 945 New Caledonia Market 415 European Market China Market USA Market 376 219 288 Asia Austria Italy Russia Canada England Fiji France Japan Singapore Solomon Island Spain Corporate Travelers Film Crews & Photographers Group Travelers Other Territorial Markets Pacific Islands Japan Canada South America 6 4 3 3 9 6 2 1 THANK YOU!