Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1696589393602.pdf (United States)
COVID-19 Essential Services COVID-19 ESSENTIAL SERVICES EXHIBIT A OF THE ORDER OF THE GOVERNOR ASSURING CONTINUED OPERATION OF ESSENTIAL SERVICES IN THE COMMONWEALTH, CLOSING CERTAIN WORKPLACES AND PROHIBITING GATHERINGS OF MORE THAN 10 PEOPLE March 23, 2020 Governor Charlie Baker issued an emergency order requiring all businesses and organizations that do not provide “COVID-19 Essential Services” to close their physical workplaces and facilities to workers, customers and the public as of Tuesday, March 24th at noon until Tuesday, April 7th at noon.
These businesses are encouraged to continue operations remotely.

The Baker-Polito Administration issued a list of designated businesses and other organizations that provide essential services and workforces related to COVID-19 that shall continue to operate brick and mortar facilities during this two-week time period.

This list is based on federal guidance and amended to reflect the needs of Massachusetts’ unique economy.
While these businesses are designated as essential, they are urged to follow social distancing protocols for workers in accordance with guidance from the Department of Public Health.

Businesses and organizations not on the list of essential services are encouraged to continue operations through remote means that do not require workers, customers, or the public to enter or appear at the brick-and-mortar premises closed by the order.
Restaurants, bars, and other establishments that sell food and beverage products to the public are encouraged to continue to offer food for take-out and by delivery if they follow the social distancing protocols set forth in Department of Public Health guidance continue operations.

On-premises consumption of food or drink is prohibited.
HEALTHCARE / PUBLIC HEALTH / HUMAN SERVICES • Workers providing COVID-19 testing; Workers that perform critical clinical research needed for COVID-19 response • Medical Professionals and caregivers (e.g., physicians, dentists, psychologists, mid-level practitioners, nurses and assistants, infection control and quality assurance personnel, pharmacists, physical and occupational therapists and assistants, social workers, speech pathologists and diagnostic and therapeutic technicians and technologists, other providers of mental and behavioral health care, personal care attendants, home health aides and home care workers) • Hospital and laboratory personnel (including accounting, administrative, admitting and discharge, engineering, epidemiological, source plasma and blood donation, food service, housekeeping, medical records, information technology and operational technology, nutritionists, sanitarians, respiratory therapists, etc.)
• Workers in other medical facilities (including Ambulatory Health and Surgical, Blood Banks, Medical Clinics, Community Mental Health Centers, Methadone/OBOT Clinics, 24 hour Diversionary and Residential Behavioral Health Providers, Comprehensive Outpatient rehabilitation, End Stage Renal Disease, Health Departments, Home Health care, Hospices, Hospitals, Nursing Facilities, Rest Homes, Assisted Living Residences, Organ Pharmacies, March 23, 2020 COVID-19 Essential Services Procurement Organizations, Psychiatric Residential, Residential Treatment Schools, Rural Health Clinics and Federally Qualified Health Center s and Community Health Centers, State Hospitals, and licensed medical marijuana retailers) • Workers in other 24/7 community resident services serving children and youth, and individuals with developmental, intellectual, physical and/or cognitive disabilities • Manufacturers, technicians, logistics and warehouse operators, and distributors of or necessary to the supply chain of medical equipment, personal protective equipment (PPE), medical gases, pharmaceuticals, blood and blood products, vaccines, testing materials, laboratory supplies, cleaning, sanitizing, disinfecting or sterilization supplies, and tissue and paper towel products • Public health / community health workers, including those who compile, model, analyze and communicate public health information • Blood and plasma donors and the employees of the organizations that operate and manage related activities • Workers that manage health
 plans, billing, and health information, who cannot practically work remotely • Workers who conduct community-based public health functions, conducting epidemiologic surveillance, compiling, analyzing and communicating public health information, who cannot practically work remotely • Workers performing cybersecurity functions at healthcare and public health facilities, who cannot practically work remotely • Workers conducting research critical to COVID-19 response • Workers performing security, incident management, and emergency operations functions at or on behalf of healthcare entities including healthcare coalitions, who cannot practically work remotely • Workers who support food, shelter, and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals, such as those residing in shelters • Pharmacy employees necessary for filling prescriptions • Workers performing mortuary services and workers at funeral homes, crematoriums, and cemeteries • Workers who coordinate with other organizations to ensure the proper recovery, handling, identification, transportation, tracking, storage, and disposal of human remains and personal effects; certify cause of death; and facilitate access to mental/behavioral health services to the family members, responders, and survivors of an incident LAW ENFORCEMENT, PUBLIC SAFETY, FIRST RESPONDERS • Personnel in emergency management, law enforcement, Emergency Management Systems, fire,
 and corrections, including front line and management required to maintain operations • Emergency Medical Technicians • 911 call center employees, including telecommunicators, dispatchers and managers • • Hazardous material responders from government and the private sector.
• Workers – including contracted vendors -- who maintain digital systems infrastructure Fusion Center employees supporting law enforcement and emergency service operations.
FOOD AND AGRICULTURE • Workers supporting groceries, pharmacies and other retail, including farmers markets and farm stands, that sells food and beverage products, including liquor stores • Restaurant carry-out and quick serve food operations - Carry-out and delivery food employees March 23, 2020 COVID-19 Essential Services • • • Food manufacturer employees and their supplier employees—to include those employed in food processing (packers, meat processing, cheese plants, milk plants, produce, etc.)
facilities; livestock, poultry, seafood slaughter facilities; pet and animal feed processing facilities; human food facilities producing by-products for animal food; beverage production facilities; and the production of food packaging Farm workers to include those employed in animal food, feed, and ingredient production, packaging, and distribution; manufacturing, packaging, and distribution of veterinary drugs; truck delivery and transport; farm and fishery labor needed to produce our food supply domestically Farm workers and support service workers to include those who field crops; commodity inspection; fuel ethanol facilities; storage facilities; and other agricultural inputs • Workers supporting the seafood and fishing industry • Employees and firms supporting food, feed, and beverage distribution, including warehouse workers, vendor-managed inventory controllers and blockchain managers • Workers supporting the sanitation of all food manufacturing processes and operations from wholesale to retail • Company cafeterias - in-plant cafeterias used to feed employees; food service workers in residential schools with students who are unable to leave campus • Workers in food testing labs in private industries and in institutions of higher education • Workers essential for assistance programs and government payments • Employees of companies engaged in the production of chemicals, medicines, vaccines, and other substances used by the food and agriculture industry, including pesticides, herbicides, fertilizers, minerals, enrichments, and other agricultural production aids • Animal agriculture workers to include those employed in veterinary health; manufacturing and distribution of animal medical materials, animal vaccines, animal drugs, feed ingredients, feed, and bedding, etc.
; transportation of live animals, animal medical materials; transportation of deceased animals for disposal; raising of animals for food; animal production operations; slaughter and packing plants and associated regulatory and government workforce • Organizations and workers responsible for the care and custody of animals, pets and livestock • Workers who support the manufacture and distribution of forest products, including, but not limited to timber, paper, and other wood products • Employees engaged in the manufacture and maintenance of equipment and other infrastructure necessary to agricultural production and distribution ENERGY Electricity industry: • Workers who maintain, ensure, or restore the reliable generation, transmission, and distribution of electric power, including call centers, utility workers, reliability engineers and fleet maintenance technicians • Workers needed for safe and secure operations at nuclear generation • Workers at generation, transmission and electric blackstart facilities • Workers at Reliability Coordinator (RC), Balancing Authorities (BA), and primary and backup Control Centers (CC), including but not limited to independent system operators, regional transmission organizations, and balancing authorities • Mutual assistance personnel March 23, 2020 COVID-19 Essential Services • IT and OT technology staff – for EMS (Energy Management Systems) and Supervisory Control and Data Acquisition (SCADA) systems, and utility data centers; Cybersecurity engineers; cybersecurity risk management • Vegetation management crews and traffic workers who support • Environmental remediation/monitoring technicians Instrumentation, protection, and control technicians • Petroleum workers: • Petroleum product storage, pipeline, marine transport, terminals, rail transport, road transport • Crude oil storage facilities, pipeline, and marine transport • Petroleum refinery facilities • Petroleum security operations center employees and workers who support emergency response services • Petroleum operations
 control rooms/centers • Petroleum drilling, extraction, production, processing, refining, terminal operations, transporting, and retail for use as end-use fuels or feedstocks for chemical manufacturing • Onshore and offshore operations for maintenance and emergency response • Retail fuel centers such as gas stations and truck stops, and the distribution systems that support them Natural and propane gas workers: • Natural gas transmission and distribution pipelines, including compressor stations, and road transport • Underground storage of natural gas • Natural gas processing plants, and those that deal with natural gas liquids • • Natural gas security operations center, natural gas operations dispatch and control Liquefied Natural Gas (LNG) facilities rooms/centers natural gas emergency response and customer emergencies, including natural gas leak calls • Drilling, production, processing, refining, and transporting natural gas for use as end-use fuels, feedstocks for chemical manufacturing, or use in electricity generation • Propane gas dispatch and control rooms and emergency response and customer emergencies, including propane leak calls • Propane gas service maintenance and restoration, including call centers • Processing, refining, and transporting natural liquids, including propane gas, for use as end-use fuels or feedstocks for chemical manufacturing • Propane gas storage, transmission, and distribution centers Steam workers: • Workers who support steam distribution companies’ provision of district heating and any electric generation • Workers who support steam distribution companies’ dispatch and control rooms and emergency response and customer emergencies, including steam leak calls • Workers who support steam distribution companies’ service maintenance and restoration, including call centers • Workers who support steam distribution companies’ storage, transmission, and distribution centers March 23, 2020 COVID-19 Essential Services WATER AND WASTEWATER Employees
 needed to operate and maintain public and private drinking water and wastewater/drainage infrastructure, including: • Operational staff at water authorities • Operational staff at community water systems • Operational staff at wastewater treatment facilities • Workers repairing water and wastewater conveyances and performing required sampling or monitoring • Operational staff for water distribution and testing • Operational staff at wastewater collection facilities • Operational staff and technical support for SCADA Control systems • Chemical disinfectant suppliers for wastewater and personnel protection • Workers that maintain digital systems infrastructure supporting water and wastewater operations TRANSPORTATION AND LOGISTICS • Employees supporting or enabling transportation functions, including dispatchers, maintenance and repair technicians, warehouse workers, truck stop and rest area workers, and workers that maintain and inspect infrastructure (including those that require cross-border travel) • Employees of firms providing services that enable logistics operations, including cooling, storing, packaging, and distributing products for wholesale or retail sale or use • Mass transit and passenger rail workers, including contracted vendors providing transportation and maintenance services to public transit authorities • Workers critical to operating rental car companies and Transportation Network Companies (TNCs) that facilitate continuity of operations for essential workforces, and other essential travel • Workers responsible for operating dispatching passenger, commuter and freight trains and public transportation and buses and maintaining rail and transit infrastructure and equipment • Maritime transportation workers - port workers, mariners, equipment operators • Truck drivers who haul hazardous and waste materials to support critical infrastructure, capabilities, functions, and services • Automotive repair and maintenance facilities • Workers who respond
 to and clear traffic crashes, including contracted vendors and dispatchers • Manufacturers and distributors (to include service centers and related operations) of packaging materials, pallets, crates, containers, and other supplies needed to support manufacturing, packaging staging and distribution operations • Postal and shipping workers, to include private companies • Workers who support moving and storage services • Employees who repair and maintain vehicles, aircraft, rail equipment, marine vessels, and the equipment and infrastructure that enables operations that encompass movement of cargo and passengers • Air transportation employees, including air traffic controllers, ramp personnel, aviation security, and aviation management and other workers – including contracted vendors – providing services for air passengers • Workers who support the maintenance and operation of cargo by air transportation, including flight crews, maintenance, airport operations, and other on- and off- airport facilities workers March 23, 2020 COVID-19 Essential Services PUBLIC WORKS • Workers who support the operation, inspection, and maintenance of essential dams, locks and levees • Workers who support the operation, inspection, and maintenance of essential public works facilities and operations, including roads and bridges, water and sewer main breaks, fleet maintenance personnel, construction of critical or strategic infrastructure, traffic signal maintenance, emergency location services for buried utilities, maintenance of digital systems infrastructure supporting public works operations, and other emergent issues • Workers – including contracted vendors – involved in the construction of critical or strategic infrastructure including public works construction, airport operations, water, sewer, gas, electrical, nuclear, oil refining and other critical energy services, roads and highways, public transportation, solid waste collection and removal, and internet, and
 telecommunications systems (including the provision of essential global, national, and local infrastructure for computing services) • • Workers such as plumbers, electricians, exterminators, inspectors and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, construction sites and projects, and needed facilities Support, such as road and line clearing and utility relocation, to ensure the availability of needed facilities, transportation, energy and communications Support to ensure the effective removal, storage, and disposal of residential and commercial solid waste and hazardous waste Licensed site clean-up professionals and other workers addressing hazardous spills, waste sites, and remediation.
• • • Workers who support the operation, maintenance and public safety of state parks, forests, wildlife management areas, water supply protection lands, and other critical natural resources.

• Workers who support storm clean-up operations (e.g., foresters).
COMMUNICATIONS AND INFORMATION TECHNOLOGY Communications: • Maintenance of communications infrastructure- including privately owned and maintained communication systems- supported by technicians, operators, call-centers, wireline and wireless providers, cable service providers, satellite operations, undersea cable landing stations, Internet Exchange Points, and manufacturers and distributors of communications equipment • Workers who support radio, television, and media service, including, but not limited to front line news reporters, studio, and technicians for newsgathering and reporting • Workers at Independent System Operators and Regional Transmission Organizations, and Network Operations staff, engineers and/or technicians to manage the network or operate facilities • Engineers, technicians and associated personnel responsible for infrastructure construction and • restoration, including contractors for construction and engineering of fiber optic cables Installation, maintenance and repair technicians that establish, support or repair service as needed • Central office personnel to maintain and operate central office, data centers, and other network office facilities • Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, March 23, 2020 COVID-19 Essential Services who interface with customers to manage or support service environments and security issues, including payroll,
 billing, fraud, and troubleshooting • Dispatchers involved with service repair and restoration Information Technology: • Workers who support command centers, including, but not limited to Network Operations Command Center, Broadcast Operations Control Center and Security Operations Command Center • Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators • Client service centers, field engineers, and other technicians supporting critical infrastructure, as well as manufacturers and supply chain vendors that provide hardware and software, and information technology equipment (to include microelectronics and semiconductors) for critical infrastructure • Workers responding to cyber incidents involving critical infrastructure, including medical facilities, SLTT governments and federal facilities, energy and utilities, and banks and financial institutions, and other critical infrastructure categories and personnel • Workers supporting the provision of essential global, national and local infrastructure for computing services (incl.
cloud computing services), business infrastructure, web-based services, and critical manufacturing • Workers supporting communications systems and information technology used by law enforcement, public safety, medical, energy and other critical industries Support required for continuity of services, including janitorial/cleaning personnel • OTHER COMMUNITY-BASED ESSENTIAL FUNCTIONS AND GOVERNMENT OPERATIONS • Workers to ensure continuity of building functions, including local and state inspectors and administrative support of inspection services who are responsible for the inspection of elevators, escalators, lifts, buildings, plumbing and gas fitting, electrical work, and other safety related professional work Security staff to maintain building access control and physical security measures • • Elections personnel • Federal, State, and Local, Tribal, and Territorial employees who support Mission Essential Functions and communications networks • Trade Officials (FTA negotiators; international data flow administrators) • Weather forecasters • Workers that maintain digital systems infrastructure supporting other critical government operations • Workers at operations centers necessary to maintain other essential functions • Workers who support necessary credentialing, vetting and licensing operations for transportation workers including holders of Commercial Drivers Licenses • Workers who are critical to facilitating trade in support of the national, state and local emergency response supply chain • Educators and staff supporting public and private emergency childcare programs, residential schools for students with disabilities, K-12 schools, colleges, and universities for purposes of facilitating distance learning, provision of school meals, or performing other essential student support functions, if operating under rules for social distancing March 23, 2020 COVID-19 Essential Services • Hotel workers • Critical government workers, as defined by the employer and consistent with Continuity of Operations Plans •
 Construction Workers who support the construction, operation, inspection, and maintenance of construction sites and construction projects (including housing construction) • Workers that provide services for or determine eligibility for public benefits such as subsidized health care, food and feeding programs, residential and congregate care programs, shelter, in- home supportive services, child welfare, juvenile justice programs, adult protective services and social services, and other necessities of life for economically disadvantaged or otherwise needy individuals (including family members) • Workers in sober homes • Professional services (such as legal and accounting services) and payroll and employee benefit services, when necessary to assist in compliance with legally mandated activities and critical sector services or where failure to provide such services during the time of the order would result in significant prejudice • Commercial retail stores that supply essential sectors, including convenience stores, pet supply stores, auto supplies and repair, hardware and home improvement, and home appliance retailers Laundromats and laundry services • • Workers and instructors supporting academies and training facilities and courses for the purpose of graduating students and cadets that comprise the essential workforce for all identified critical sectors • Workers at places of worship CRITICAL MANUFACTURING • Workers necessary for the manufacturing of materials and products needed for medical supply chains including personal protective equipment and hygiene products, transportation, energy, communications, food and agriculture, chemical manufacturing, nuclear facilities, the operation of dams, water and wastewater treatment, emergency services, and the defense industrial base.
HAZARDOUS MATERIALS • Workers at nuclear facilities, workers managing medical waste, workers managing waste from pharmaceuticals and medical material production, and workers at laboratories processing test kits • Workers who support hazardous materials response and cleanup • Workers who maintain digital systems infrastructure supporting hazardous materials management operations FINANCIAL SERVICES • Workers who are needed to process and maintain systems for processing financial transactions and services (e.g., payment, clearing, and settlement; wholesale funding; insurance services; and capital markets activities) • Workers who are needed to provide consumer access to banking and lending services, including ATMs, and to move currency and payments (e.g., armored cash carriers) • Workers who support financial operations, such as those staffing data and security operations centers March 23, 2020 COVID-19 Essential Services CHEMICAL • Workers supporting the chemical and industrial gas supply chains, including workers at chemical manufacturing plants, workers in laboratories, workers at distribution facilities, workers who transport basic raw chemical materials to the producers of industrial and consumer goods, including hand sanitizers, food and food additives, pharmaceuticals, textiles, and paper products.
• Workers supporting the safe transportation of chemicals, including those supporting tank truck cleaning facilities and workers who manufacture packaging items • Workers supporting the production of protective cleaning and medical solutions, personal protective equipment, and packaging that prevents the contamination of food, water, medicine, among others essential products • Workers supporting the operation and maintenance of facilities (particularly those with high risk chemicals and/or sites that cannot be shut down) whose work cannot be done remotely and requires the presence of highly trained personnel to ensure safe operations, including plant contract workers who provide inspections • Workers who support the production and transportation of chlorine and alkali manufacturing, single-use plastics, and packaging that prevents the contamination or supports the continued manufacture of food, water, medicine, and other essential products, including glass container manufacturing DEFENSE INDUSTRIAL BASE • Workers who support the essential services required to meet national security commitments to the federal government and U.S. Military.
These individuals, include but are not limited to, aerospace; mechanical and software engineers, manufacturing/production workers; IT support; security staff; security personnel; intelligence support, aircraft and weapon system mechanics and maintainers • Personnel working for companies, and their subcontractors, who perform under contract to the Department of Defense providing materials and services to the Department of Defense, and government-owned/contractor-operated and government-owned/government-operated facilities If the function of your business is not listed above, but you believe that it is essential or it is an entity providing essential services or functions, you may request designation as an essential business.
Requests by businesses to be designated an essential function should only be made if they are NOT covered by the guidance.

To request designation as an essential business, please click here: https://www.mass.gov/forms/essential-service-designation-request Any questions can be directed to covid19.biz@mass.gov.

March 23, 2020