Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1696586217048.pdf (Vanuatu)
Investing in people, to develop sustainable and responsible tourism Vanuatu Tourism Human Resources Development Strategy 2021-2030 Department of Tourism 2021 Business Plan and Annual Work Program Validation Meeting 27th – 29th January2021 Consultancy Team Composition • Robert Macalister Team Leader, Savy Vanuatu • Hazel Kirkham Breadfruit Consulting • Roy Amos Pakoasongi Prolink Consultancy Group • Joe Tamata Betsesai Vanmusco Consulting • Phil Bevan HSEQ Vanuatu Policy Context Tourism Policy Context • Vanuatu Sustainable Tourism Policy 2019-2030 (VSTP) • Vanuatu Tourism Operator Minimum Standards (VTOMS) • Aspirational standard - Global Sustainable Tourism Council Industry Criteria Education Policy Context • National Human Resource Development Policy (NHRDP) • Post-School Education and Training Policy (PSETP) Covid-19 Pandemic • Guidelines for Safe Business Operations (SBO) Key Stakeholder Groups Skills Sector Tourism Industry Government Survey Instruments Surveys: • • • 82 tourism businesses completed a survey 57 current and past tourism workers and tourism students completed a survey 3 tourism education and training providers A survey of current and past tourism workers and Consultations and interviews: • Two focus groups in Santo with industry associations • Meetings with tourism businesses from Torba, Shefa, Tafea, Malampa and Penama during • Tourism Week Individual meetings with: o o o Business owners, managers and workers Education and training providers Government stakeholders All tourism businesses -
 size and type Large 25+ employees 91 businesses 6% 3,640 employees 32% Accommodation Hotel Resort Medium 6 – 25 employees 645 businesses 39% 5,616 employees 49% Small 1-5 employees 920 businesses 55% 2,237 employees 19% Activity & Tours (and other) Commercial Cultural Feasts Horse Riding Facility Transfers and Day Tour Land Active and Adrenaline Activity Land Recreational and Soft Adventure Activity Operator Land and Water Combined Traditional and Cultural Activity Wildlife Activities Water Active and
 Adrenaline Activity Water Recreational and Soft Adventure Scuba Diving Yacht and Boat Charters Accommodation Motel Transportation Helicopter and Plane Rental and Hire Services Activity & Tours (and other) Tour Guide Conservation Areas Recreational Grounds Museums Tourist Information Service Other Spa and Beauty Services Duty Free Boutique and Souvenir Shops Restaurants, Cafes, Takeaways and Bars Inbound Operator Accommodation Camp Site Self-contained stay Guest House Island Bungalow Home Stay Unique Service or Accommodation Transportation Bus Taxi Water Transports Key Training Issues by Market Segment Large businesses (25+ employees) Only 6% of tourism businesses but 32% of the tourism workforce • Generally owned by foreign investors, with high capital investment/ high financial risk • Accommodation sector focus • Generally seeking specialized workers • 89% find it hard/ very hard to recruit Ni-Vanuatu workers with the required skills • Employ foreign workers on work permits to bridge these gaps • Currently a high level of internal business training, high level of confidence to do this (100%) • Currently main user of overseas accredited courses (23%) and Vanuatu accredited courses (23%) • Strong demand for classroom training with qualified instructors (62%) Key Training Issues by Market Segment Medium businesses (6 to 25 employees) 39% of tourism businesses and 49% of the tourism workforce • Many owned by foreign investors or long-term expatriates, increasing number of Ni-Vanuatu owned businesses • Visitor experience focus (tours, activities) • High involvement of owners in business operation • 85% find it hard/ very hard to recruit Ni-Vanuatu workers with the required skills • Often employ through family and community networks • Staff usually more multi-skilled • Less confident to run their own internal training, however currently internal training and non-formal learning are the main way of training staff • Currently the lowest user of Vanuatu accredited courses •
 Strong demand for on-the-job training, including with qualified instructors Key Training Issues by Market Segment Small businesses (1 to 5 employees) 55% of tourism businesses but only 19% of the tourism workforce • Owned by a ni-Vanuatu individual or family • Transport and outer island experience focus • Almost always recruit family, don’t recruit on qualifications • Relatively low capital investment.
Livelihood businesses – goal is income • Owners and employees may have no formal qualifications • Lowest level of confidence to run their own internal training • Currently highest user of non-accredited courses and non- formal learning • Strong demand for on-the-job training • Strong demand for training in Bislama (57%) Strategic goal for the Vanuatu Tourism HRD Strategy The tourism industry has a skilled workforce delivering sustainable and responsible tourism by 2030 Who can make things happen?
• The industry - owners and managers of tourism businesses, and tourism associations • Skills sector • Government (Donor support) • Department of Tourism • Private sector trainers, coaches, mentors specialising in sustainable tourism • NGOs Public-private-community partnerships From GSTC website All tourism businesses - size and type Large 25+ employees 91 businesses 6% 3,640 employees 32% Accommodation Hotel Resort Medium 6 – 25 employees 645 businesses 39% 5,616 employees 49% Small 1-5 employees 920 businesses 55% 2,237 employees 19% Activity & Tours (and other) Commercial Cultural Feasts Horse Riding Facility Transfers and Day Tour Land Active and Adrenaline Activity Land Recreational and Soft Adventure Activity Operator Land and Water Combined Traditional and Cultural Activity Wildlife Activities Water Active and Adrenaline Activity Water Recreational and Soft Adventure Scuba Diving Yacht and Boat Charters Accommodation Motel Transportation Helicopter and Plane Rental and Hire Services Activity & Tours (and other) Tour Guide Conservation Areas Recreational Grounds Museums Tourist Information Service Other Spa and Beauty Services Duty Free Boutique and Souvenir Shops Restaurants, Cafes, Takeaways and Bars Inbound Operator Accommodation Camp Site Self-contained stay Guest House Island Bungalow Home Stay Unique Service or Accommodation Transportation Bus Taxi Water Transports