Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698833763264.pdf (Saint Vincent and the Grenadines)
g Government of Saint Vincent and the Grenadines Saint Vincent and the Grenadines Volcanic Eruption Emergency Project (P176943) Stakeholder Engagement Plan [Type the document subtitle] 24 September, 2021 Ministry of Finance, Economic Planning and Information Technology (MoFEPIT) Cover photos A portion of Georgetown near Caratal Bridge covered in ash high-temperature water flowing through the Rabacca River towards the Rabacca Bridge after the Volcanic Eruption in April 2021 Measurement of ashfall in the Yellow Zone Drains blocked by ash deposits in Sandy Bay Brownstown Playing Field covered in ash Destroyed section of the roadway on the bridge at Orange Hill 1 | P a g e Acronyms Agency for Public Information Community Based Organization Central Water and Sewage Authority Environmental and Social Framework Environment and Social Management Framework Environment and Social Standard Gender Based Violence Global Environment Facility Grievance Redress mechanism Grievance Redress Service Investment project Financing Information and Telecommunication Service Division Knowledge Attitude and Practice Labour Management Procedures Non-Government Organization API CBO CWSA ESF ESMF ESS GBV GEF GRM GRS IPF ITSD KAP LMP NGO NOCC National Ocean Coordinating Committee OIP PAP PAI PSIPMU RAP SDU SEA SEP SUSGREN SVG SVGCC USD VINLEC WB XCD Other Interested Parties Project Affected Parties Project Area of Influence Public Sector Investment Programme Management Unit Resettlement Action Plan Sustainable Development Unit Sexual Exploitation and Abuse Stakeholder Engagement Plan Sustainable Grenadines Saint Vincent and the Grenadines St. Vincent and the Grenadines Community College United States Dollar Saint Vincent Electricity Services Limited World Bank Eastern Caribbean Dollar 2 | P a g e Contents Acronyms ...................................................................................................................................................... 2 Section I: Introduction
 ........................................................................................................................................ 6 (a) Background................................................................................................................................................. 6 (b) Objectives of the Stakeholder Engagement Plan ........................................................................................ 8 (c) Outline ........................................................................................................................................................ 9 Section II: Project Description ........................................................................................................................11 (a) Project Components ..................................................................................................................................11 (b) Previous Stakeholder Engagement Activities ...........................................................................................11 (c) Environmental and Social Risk ..................................................................................................................14 Section III: Stakeholder Identification and Analysis ........................................................................................16 (a) Methodology for Identification of Stakeholders.......................................................................................16 (b) Categories of Stakeholders .......................................................................................................................16 (c) Other Interested Parties (OIP): .................................................................................................................17 Section IV: Stakeholder Engagement Programme ..........................................................................................29 (a) Description of Engagement Methods
 .....................................................................................................29 (b) Methods and Tools for Engagement .......................................................................................................32 (c) Strategy for Information Disclosure ........................................................................................................34 (d) Proposed Strategy to Incorporate the Views of Vulnerable Groups .......................................................38 (e) Timelines for consultation ........................................................................................................................38 (f) Review of Stakeholder Comments ...........................................................................................................39 (g) Implementing stakeholder Engagement activities ...................................................................................39 Section V Resources and Responsibilities for Implementing Stakeholder Engagement Activities .................41 (a) Administration ..........................................................................................................................................41 (b) Budget ......................................................................................................................................................41 (c) Contact details ........................................................................................................................................42 (d) Planned stakeholder engagement activities ............................................................................................43 Section VI Grievance Mechanism ...................................................................................................................44 (a) Objectives of the Grievance Redress Mechanism ....................................................................................44 (b) Responsibility for
 Grievance Redressal ...................................................................................................45 (c) Types of Grievances .................................................................................................................................45 (d) Grievance process .....................................................................................................................................45 (e) World Bank Grievance Redressal Service (GRS) ....................................................................................48 (f) Addressing Gender-Based Violence .......................................................................................................49 (g) Building Grievance Redress Mechanism Awareness .............................................................................51 3 | P a g e (h) Monitoring and Reporting ......................................................................................................................51 Section VII Monitoring and Reporting .............................................................................................................52 Annex 1 Grievance form ...........................................................................................................................53 Annex 2 Grievance Register .....................................................................................................................54 Annex 3 ............................................................................................................................................................55 List of attendees in previous consultations .......................................................................................................55 Annex 4 List of attendees at Community awareness meeting 19th August.....................................................56 4 | P a g e 789779*83 les Table 1: Demographic details on placement of displaced families
 .................................................................... 6 Table 2: Previous Stakeholder Engagement Activities ....................................................................................12 Table 3:Main Social Risks Related to Each Project Component ................................................................14 Table 4: Affected stakeholders in the Northern Zone .....................................................................................18 Table 5: Stakeholder identification...................................................................................................................21 Table 6: Methods and Tools of Engagement ....................................................................................................32 Table 7: Information Disclosure Strategy ........................................................................................................36 Table 8: Consideration for full participation ...................................................................................................38 Table 9: Project timelines .................................................................................................................................38 Table 10: SEP Roles and Responsibilities ........................................................................................................39 Table 11: Proposed Budget for project cycle ...................................................................................................41 Table 12: Contacts for information ..................................................................................................................42 Table 13: Stakeholder Engagement Activities 2021-2022 .............................................................................43 Table 14: Email contact to submit grievance ...................................................................................................46 Table 15: GRM Timeframe
 ..............................................................................................................................48 5 | P a g e Section I: Introduction (a) Background On 9th April, 2021 the La Soufriere volcano entered into explosive eruption phase at approximately 8:41am, On April 20th, 2021 , The National Emergency Management Organization (NEMO) reported that 88 shelters housing 6,208 evacuees were activated, while some 6,567 persons were housed in private homes and a total of 13,303 registered individuals have been displaced which resulted in the evacuation of over 22,000 residents ( see Error!
Reference source not found.)

and the displacement of the entire 110,000 population of Saint Vincent and the Grenadines.

To date, there were no fatalities.
Table 1: Demographic details on placement of displaced families Indicator Number of registered displaced families/ groups in private homes Number of persons of registered displaced families/ groups in private homes Number of children of displaced families/groups in private homes Number of food packages distributed to displaced families in private homes Number of food vouchers distributed to displaced families in private homes Number of registered displaced families in public shelters Number of persons of registered displaced families in public shelters Number of children of displaced families in public shelters Number of registered displaced families in informal public shelters Number of persons of displaced families in informal shelters Number of registered displaced families in hotel accommodation Number of persons of registered displaced families in hotel accommodation Number of vulnerable (elderly/disabled/chronically ill) persons of displaced families in public shelters Number of vulnerable (elderly/disabled/chronically ill) persons of displaced families in private homes Number of vulnerable (elderly/disabled/chronically ill) persons of displaced families in hotel accommodation Total number of displaced families in public or private placement Total number of persons of displaced families in public or private placement Quantity 1441 17,932 TBC 1575 50 1703 4,456 1589 356 1302 24 144 637 TBC TBC 3644 22,440 Source: NEMO, April 2021.
The population most directly affected ( see figure 1) are the Northern Eastern [Fancy, Overland, Sandy Bay, Owia, Magum, Georgetown, Touroma, Orange Hill] and Northern Western Communities [ Fitzhughes, Chateaubelair, Petit Bordel, Rose Hall, Rose Bank, Troumaca, Coulls Hill and Spring Village ].

Prior to the eruption, the estimated population projected to evacuate from the northern region was approximately 15,691 residents1.
1 Saint Vincent and the Grenadines National Housing and Population CENSUS 2012 6 | P a g e (A) Map showing the entire island of Saint Vincent and the Grenadines (B) Map showing the different volcanic hazard zones Figure 1: Map of Saint Vincent and the Grenadines 2 3 4 Area from where persons were evacuated (A) (B) 2 Source: https://upload.wikimedia.org/wikipedia/commons/thumb/8/86/Saint_Vincent_and_the_Grenadines.svg/330px- Saint_Vincent_and_the_Grenadines.svg.png 3 https://www.facebook.com/nemosvg/photos/a.365217540188875/2083525418358070/?type=3 4 https://reliefweb.int/sites/reliefweb.int/files/resources/ECDM_20210409_Soufriere_Volcano.pdf 7 | P a g e In addition to the displacement of human lives, the volcanic eruption directly affected the road network in the northern regions, the accumulated ash collapsed a number of residential roofs and disrupted a number of the essential services.
The project is designed to support Saint Vincent and the Grenadines’ efforts for restoration and delivery of critical services and support resilient reconstruction.

World Bank Requirements for Stakeholder Engagement- ESS10 Stakeholder Engagement and Information Disclosure Stakeholder engagement is critical at all stages of Bank funded projects, it is an inclusive process conducted throughout the project life cycle.
In the World Bank’s Environmental and Social Framework (ESF, “Stakeholder Engagement and Information Disclosure”, is the tenth standard (ESS10) which recognizes “the importance of open and transparent engagement between the Borrower and project stakeholders as an essential element of good international practice”.

The ESF ensures that World Bank financed projects are guided by transparency, non-discrimination, social inclusion, public participation and accountability.
ESS 10 emphasizes that effective stakeholder engagement can significantly improve the environmental and social sustainability of projects, enhance project acceptance, and make a significant contribution to successful project design and implementation.

When properly designed and implemented, stakeholder engagement supports the development of strong, constructive, and responsive relationships that are important for successful management of a project’s environmental and social risks.
(b) Objectives of the Stakeholder Engagement Plan Consistent with ESS10, the specific objectives of this SEP can be summarized as follows: • To identify stakeholders and build and maintain a constructive relationship with them, in particular project affected parties; ▪ To assess the level of stakeholder interest and support for the project and to ensure stakeholders views are taken into account in project design and environmental and social performance; ▪ To promote and provide means for effective and inclusive engagement with project-affected parties throughout the project life cycle on issues that could potentially affect them; ▪ To ensure that appropriate project information on environmental and social risks and impacts is disclosed to stakeholders in a timely, understandable, accessible, and appropriate manner and 8 | P a g e format; ▪ To provide project-affected parties with accessible and inclusive means to raise issues and grievances redress mechanism to respond and manage grievances.
The scope of the SEP seeks to be proportionate to the nature and scale of the project and its potential risks and impacts.

Implementation of this plan is the responsibility of the Ministry of Finance, Economic Planning and Information Technology.

The SEP is a living document and will be updated, as necessary throughout the project’s life cycle.

(c) Outline This document outlines the Stakeholder Engagement Plan (SEP) for the Saint Vincent and the Grenadines Emergency Recovery Project Preparation.
The SEP describes the timing and methods of engagement with stakeholders throughout the lifecycle of the project.
The outline of the document is as follows; section one provides and introduction to the project as well as the environmental and social framework of the World Bank, section two outlines a summary of the project description; section three provides an overview of stakeholder identified and an analysis; in section four there is the stakeholder engagement programme; section five presents the resources and responsibilities for implementing the stakeholder engagement activities, section six, offers a detailed Grievance Redress Mechanism enabling the Public Sector Investment Programme Management Unit (PSIPMU) to respond to concerns and grievances of project-affected parties related to the implementation of the project in a timely manner.
The final section will provide guidelines on reporting to stakeholders.

The SEP aims to ensure that there is adequate communication with all project stakeholders.

It serves to inform stakeholders of anticipated environmental and social risks and impacts, mitigation measures, and associated Environmental and Social Framework (ESF5) instruments.
The World Bank Standards relevant to the Volcanic Eruption Emergency Project are: ESS1: Assessment and Management of Environmental and Social Risks and Impacts; ESS2; Labour and Working Conditions; ESS3: Resource Efficiency and Pollution Prevention and Management; ESS4; Community Health and Safety; ESS5: Land Acquisition, Restrictions on Land Use and Involuntary 5 The World Bank’s ESF consists of: The World Bank’s Vision for Sustainable Development; The World Bank’s Environmental and Social Policy for Investment Project for Investment Project Financing, which sets out the requirements that apply to the Bank: Ten Environmental and Social Standards (ESS), setting out requirements applying to Borrowers; Environmental and Social Directive for Investment Project Financing; and, Directive Addressing Risks and Impacts on Disadvantaged or Vulnerable Individuals or groups.
9 | P a g e Resettlement; ESS6: Biodiversity Conservation and Sustainable Management of Living Natural Resources; ESS7:Indigenous Peoples/Sub-Saharan African Historically underserved Traditional Local communities; ESS8; Cultural Heritage and ESS10 Stakeholder Engagement and information Disclosure.

These are addressed within the context of the Projects ESMF document.
10 | P a g e Section II: Project Description (a) Project Components The project will be delivered through three components: Component 1: Immediate restoration of critical services and supporting emergency social protection programs Sub-component 1.1: Repair and restoration of critical services including debris management • Sub-component 1.2: Supporting emergency social safety programs • Sub-component 1.3: Strengthening the Government’s capacity to prepare for and respond to emergencies Component 2: Supporting the resilient reconstruction of key sectors and strengthening the Government’s capacity to deliver infrastructure services • Sub-component 2.1: Support the development of a reconstruction plan, technical studies, and final designs • Sub-component 2.2: Reconstruction and strengthening of infrastructure assets and systems • Sub-component 2.3: Recovery and reconstruction of the agricultural production and assets Component 3: Project Management (b) Previous Stakeholder Engagement Activities During project identification and preparation stage, a number of stakeholder engagement activities were undertaken, inclusive of informal interviews of evacuees in private homes, to date over 8,000 registration forms were filled of both evacuees and non-evacuees, the main items solicited by evacuees were; (a) food and water (b) bed mattresses (c) clothing., In May 2021consultation meetings were held with key government stakeholders6 (see Table 2) to identify the key priority activities on different sectors.
Other activities will include individual meetings with key personnel from the relevant Ministries and other government agencies, displaced persons.

A public consultation was held with members of the Sandy Bay community on August 19, 2021 more than 104 persons (annex 4).

This community meeting informed the project activities as it relates to the cash transfer aspect.

Please see Table 5 the table that follows provides a list of action and/or activities undertaken, all activities were led by the PSIPMU.
The objectives of the stakeholder engagements were to: i) ii) Provide updates and the current govt's priorities in the context of the project; Discuss the next steps including the timeline for project preparation, and agree on a strategy for engagement with the line ministries 6 Table of attendees included as annex 1 11 | P a g e Table 2: Previous Stakeholder Engagement Activities TEAM TIME OBJECTIVE SVG Participants LOCATION Tuesday, May 18 2021 Ministry of Finance, Economic Planning etc.
Morning: 10:00-12:00 Project Preparation meeting: Discussion on procurement, FM and safeguards as it relates to the proposed project.

Procurement, FM, Social and Environment Safeguards officers EPSDD Ministry of National Security/ NEMO Afternoon: 2:00-4:00 Project Development Meeting: Discussion on the Government's priorities and sector needs.
PS/National Security & Director/NEMO, Economic Planning Team EPSDD Wednesday, May 19 2021 Ministry of Agriculture, etc Morning: 10:00-12:00 Project Development Meeting: Discussion on the Government's priorities and needs.

PS/Agriculture and technical team, Economic Planning Team EPSDD Ministry of Health/CWSA Afternoon: 2:00-4:00 Project Development Meeting: Discussion on the Government's priorities and sector needs.
PS/Health & General Manager/CWSA, Economic Planning Team EPSDD Thursday, May 20 2021 Ministry of Transport, Works, etc/BRAGSA Morning: 10:00-12:00 Project Development Meeting: Discussion on the Government's priorities and sector needs.

Ministry of National Mobilisation Afternoon: 2:00-4:00 Project Development Meeting: Discussion on the Government's priorities and sector needs.

Friday, May 21 2021 Ministry of Finance, Economic Planning etc.
Morning: 11:00-12:00 Wrap up and discussion on next steps PS/Transport & Works, Chief Engineer, CEO/BRAGSA, Economic Planning Team EPSDD PS/Mobilisation and team, Economic Planning Team EPSDD Ministry of Finance, etc.

Team EPSDD Emergency Recovery - August, 2021 TEAM TIME OBJECTIVE Political REP LOCATION NEMO Physical Planning Ministry of National Mobilisation, Housing.

Thursday, August 19, 2021 3:00 pm Outline community risk maps and danger zones.

.
.

Minister of Transport and Works Minister of National Mobilisation Sandy Bay community (c) Environmental and Social Risk The project’s Environmental and Social Risk Classification has been rated as Substantial under the World Bank’s ESF.

A more detailed assessment of the known environmental and social risks will be presented in the accompanying ESMF.

Table 3 below summarizes the main risks related to the four project components.
Table 3:Main Social Risks Related to Each Project Component Project Component Component 1: Immediate restoration of critical services and supporting emergency social protection programs Repair and restoration of critical services including debris management Supporting emergency social safety programs Strengthening the Government’s capacity to prepare for and respond to emergencies Component 2: Supporting the resilient reconstruction of key sectors and strengthening the Government’s capacity to deliver infrastructure services Environmental and Social Risk These activities may result in significant environmental and social risk and impacts related to labor influx, sexual exploitation and abuse and sexual harassment (SEA/SH) risks, contamination and affectation on communities if not managed properly; physical and economic displacements as a result of land acquisition, impact on surrounding biodiversity, impact on tangible and intangible cultural heritage if not managed properly and social exclusion of the most vulnerable in the stakeholder engagement processes and from the project’s benefits Access /exclusion Pollution Prevention: dust generation, noise Participation / alienation / exclusion /equity Increase vulnerability / dependency Inadequate management of SEA/SH procedures Access /exclusion Labour & Working Conditions: Risks may include those related to worker safety affecting local contractors, including the risk of contracting Covid-19.
Primary supply workers may face risks of child and/or forced labour as well as worker safety.
Worker code of conduct Inadequate management of SEA/SH procedures Land acquisition and land use natural habitat Resettlement: Activities of this component may result in significant environmental and social risk and impacts related to labour influx, SEA/SH risks, contamination and affectation on communities if not managed properly; economic displacements and temporary land requirement for construction camps, impact on surrounding biodiversity, impact on tangible and intangible cultural heritage if not managed properly and social exclusion of the most vulnerable in the stakeholder engagement processes and from the project’s benefits 14 | P a g e Project Component Environmental and Social Risk Labour & Working Conditions: Risks may include those related to worker safety affecting local contractors, including the risk of contracting Covid-19.
Primary supply workers may face risks of child and/or forced labour as well as worker safety.

Community Health & Safety: Project-related risks associated with the implementation of sub-project activities at the community level, which could result in transmission of communicable diseases, such as COVID- 19.

For construction activities, there is also the risk of increased traffic, dust and noise in project communities.
4- Project Management, Monitoring & Evaluation and Communication The primary risk relates to the health and safety of workers and contractors.

15 | P a g e Section III: Stakeholder Identification and Analysis In Saint Vincent and the Grenadines, all development sectors portfolios and responsibilities were analysed, this includes different line ministries, academic institutions, and NGOs.
Stakeholder identification for the project was initiated during the scoping meetings and will be further developed during the technical stakeholder workshop.

(a) Methodology for Identification of Stakeholders There are two steps in the identification of stakeholders 1.

A collaborative approach amongst the relevant sectors, government agencies and users in the project area was applied to identify the input from key stakeholders.
These include (i) Relevant Government Ministries/agencies or departments; (ii) Relevant NGOs and CBOs; and (iii) Research of secondary data was also important 2.
Analyze the level of impact the Project have on each stakeholder group, their level of interest, influence and importance, to identify the level of engagement required for each group; and Identify engagement strategy with each stakeholder group and assign responsibility to team members (b) Categories of Stakeholders The stakeholders were grouped in three categories; PAPS, other interested parties and Vulnerable groups PROJECT AFFECTED PARTIES (PAPS) 7: Affected parties may include, individuals, groups, communities, community members and others that may be subject to direct impacts from the Project’s activities.
- Environmental –those areas located within the Project’s area and area of disturbance - Social –the villages and households directly affected by Project construction and operation.

7 World Bank 2018 Guidance Note on ESS10 defines “project-affected parties” as individuals, groups or communities likely to be affected by the project because of actual impacts or potential risks to their physical environment, health, security, cultural practices, well-being, or livelihoods.
These individuals or groups, including local communities.

“Other interested parties” refers to individuals, groups, or organizations with an interest in the project, which may be because of the project location, its characteristics, its impacts, or matters related to public interest.

These parties may include regulators, government officials, the private sector, the scientific community, academics, unions, women’s organizations, other civil society organizations, and cultural groups.
16 | P a g e (c) Other Interested Parties (OIP): Individuals /groups/entities/that may not experience direct impacts from the project but who could potentially influence the project and its outcomes.

civil society organization are also part of the other interested parties.
Civil society groups consist of a wide variety of organizations contributed directly to the three project sectors, including non-governmental organizations (NGOs), community-based organisations (CBOs), universities and technical schools, and the media.
Examples of civil society groups/ organizations for each country include: • NGOs active in environmental stewardship, conservation, and social enterprise • Secondary Schools, Community Colleges and other learning institutions offering courses on environmental conservation, climate change and entrepreneurship.
• Media houses: Television and radio broadcasting stations • Influencers: including experts, artists and cultural icons POTENTIALLY VULNERABLE / DISADVANTAGED STAKEHOLDERS AS PART OF THE PROJECT AFFECTED PARTIES Persons who are disadvantaged or may be adversely impacted or further disadvantaged by the project’s activity as compared with any other groups due to, for example, their age, gender, ethnicity, religion, physical, mental or other disability, social, civic or health status, sexual orientation, gender identity, economic disadvantage, location, and/or dependence on unique natural resources, may be more likely to be adversely affected or left out of the benefits of the project.
These groups include the poor, women, young girls, youth at risks, LGBTI people, people with disabilities and the elderly, among others.

The vulnerable groups within the Project Area of Influence (PAI) [Fancy, Overland, Sandy Bay, Owia, Magum, Georgetown, Touroma, Orange Hill] and Northern Western Communities [ Fitzhughes, Chateaubelair, Petit Bordel, Rose Hall, Rose Bank, Troumaca, Coulls Hill and Spring Village ].

will be further confirmed and consulted throughout the project life cycle.
Vulnerable or disadvantaged groups in these communities could possibly, be: • Fisher folk; female fisher folk, who may not have accesses to their boats and other fishing traps or resources, due to time constraint these vessels may not have been evacuated with the persons, • Farmers, who may not have access to their lands or livestock because their farms are located within the red or orange zones from which they had to be evacuated.
Additionally, due to 17 | P a g e policy directive livestock cannot be reared in the capital city, additionally lands for farming may not be available where evacuees are being housed.

• Persons with disability (inclusive of visual and audio), and LGBTI people who may be impaired from accessing information and participating in the benefits of the project and due to factors of discrimination or by not taking adequate measures to include them in the stakeholder engagement processes.
• The Garifuna, who may also not have access to their land and assets as a result of being evacuated.

• Poor households – the 2008 Country Poverty Assessment (CPA) classified the northern region of Saint Vincent and the Grenadines with a high poverty index.

• Single female headed households who are more likely to be food-insecure and live in poverty than other households.
The Table 4 that follows displays the various stakeholders impacted by the volcanic eruption and who are directly impacted by the eruption within the northern zone see Figure 1.

Table 4: Affected stakeholders in the Northern Zone Table 4 to be completed based on results of consultations as part of the update within 30 days post effectiveness.
Sector Region Affected Education t s e W t s a E Entity/organization Fitz Hughes Government School Chateaubelair Methodist Petit Bordel Secondary Fancy Government Sandy Government Sandy Bay Secondary Georgetown School for Children with Special Needs Georgetown Secondary School Georgetown Primary School Georgetown Technical and Vocational Centre St. Benedict Day Nursery Impact level Affected Not Slightly Moderately Severely x x x 18 | P a g e Sector Region Affected Health Security Tourism Agriculture Entity/organization Preschool and other Daycare centres in the area Other educational facilities Chateaubelair Hospital and Clinic Troumaca Clinic Rose Hall Health Centre Coulls Hill Health Centre Spring Village Health Centre Fancy Clinic Owia Clinic Sandy Bay Clinic Overland Health Centre Georgetown Health Centre Georgetown Modern Medical Complex Other health facilities Chateaubelair Rose Hall Spring Sandy Bay Owia Georgetown Owia Salt Pond Hell’s gate Falls Falls of Baleine La Soufriere Trinity Falls Dark View Falls Tourism Facilities Tissue culture plant in Orange Hill Arrowroot Factory in Owia Owia Fisheries centre Richmond Vale Academy t s e W t s a E t s e W t s a E East West t s a E West Housing Red zone TBD Impact level Affected Not Slightly Moderately Severely x x x x x x 19 | P a g e Sector Region Affected Entity/organization Impact level Affected Not Slightly Moderately Severely Telecommunications Transportation Roads Bridges Drains Other Government Building Orange zone Yellow zone Green zone TBD TBD West East Satellite Warehouse Rose Hall Satellite Warehouse Georgetown Satellite Warehouse Magum Sandy Bay Fancy Fitzhughes Chateaubelair Vinlec Plant in Fitzhughes Water System East West Power Private sector businesses Micro businesses Retail shops Garifuna Bakery To be finalized x x x 20 | P a g e (d) A general list of stakeholders is identified in Table 5 Table 5: Stakeholder identification Table 5 to be completed based on results of consultations as part of the update within 30 days post effectiveness
 Stakeholder (SH) Description Interest Expectations from the SH Key SH P r o j e c t a f f e c t e d P a r t i e s ( P A P ) P r i m a r y Importance of the SH HIGH, medium , low Influence on the Project Outcome High; medium; low HIGH HIGH • Office of the Prime Minister, Foreign Affairs, National Security, Legal Affairs and Information • NEMO • • Disaster management • Coordinate activities related to pre and post disaster management • • Provide legal advice for the government • Communication of activities to the public • • Legal Affairs • Agency for Public Information (API ) • • Legal drafting • Mass communication • Coast Guard • Secures the ocean and seas • Enforcement of maritime security, safety at sea • Maritime Administration • Maritime governance • Regulation of maritime activities • Legislative framework • Training • Communication strategy prepare bulletins to be disseminated via radio, television, print and social media Coastline defence s • Shoreline protection • Training in safety at sea • Enforcement of laws/regulations • Registration /licensing of water taxies/boating High High High Medium High High Medium Low Key SH Stakeholder (SH) Description Interest Expectations from the SH • Enforcement of environmental regulations • Fiduciary M&E Social Safeguards Biodiversity friendly tourism – taxes and penalties • Livelihood options • • Public Disclosure • NEDIP platform • Data management • Importance of the SH HIGH, medium , low Medium Influence on the Project Outcome High; medium; low Low High High High High High High • Police force • Citizen and physical security • Law enforcement • • Ministry of Finance Economic Planning and Information Technology PSIPMU • • Monitor and evaluate all government projects Mobilize resources for socio-economic development, interface with development partners ITSD Statistical Department Governs the telecommunications sector National data management for Government web and IT infrastructure maintenance Statistical data collection,
 analysis and information repository Ministry of Tourism , Civil Aviation , Sustainable Development and Culture Sustainable Development Unit To safeguard the environment Focal point for multilateral environmental agreement (i.e., UNCBD , UNFCCC, Basel, Stockholm and Rotterdam Conventions, Montreal Protocol) • Policy advocacy • Awareness campaigns • Coordinate actions with relevant ministries • Training Key SH Stakeholder (SH) Description Interest National Parks, Rivers and Beaches Culture SVG Tourism Authority Beaches Flooding Erosion Endemic species Protected Areas ecotourism Historical and cultural resources Ecotourism promotion To promote econ- tourism and promote the conservation and preservation of natural resources Preserve and conserve cultural heritage To formulate policies and strategies, build awareness and promote the tourism sector Expectations from the SH Importance of the SH HIGH, medium , low High • Coastline defence s • Shoreline protection • Promote biodiversity friendly tourism Influence on the Project Outcome High; medium; low High • Cultural heritage advocacy Medium Low • Marketing of SVG and standards high Medium • Ministry of National Mobilisation, Social Development, Family, Gender Affairs and Housing • Social protection Work with the Vulnerable groups vulnerable sector of the society Community Division Community Consultation Community meetings Gender Affairs GBV matters To engage in the social transformation of people through empowerment Implement programmes for marginalized and vulnerable Training • Consultation Community governance • Livelihood options Gender impact High High Medium Medium Medium Medium Key SH Stakeholder (SH) Description Interest Expectations from the SH Importance of the SH HIGH, medium , low Housing To provide reasonable housing to all Informal settlement • HIGH Influence on the Project Outcome High; medium; low HIGH Ministry of Transport, Works, Lands and Physical Planning High High • Lands and Surveys To provide service on
 land survey, cadaster, mapping, land and geographical information, land management To facilitate sustainable national development through effective land use planning and regulations To rehabilitate the infrastructure Physical Planning BRAGSA Coastal developments • Provide guidelines land zoning • GIS mapping Medium High Local Area Plans; Development Control; Geographic Information Systems Management Building codes t Construction • Construction High High • • Ministry of Agriculture , Forestry, Fisheries, Rural Transformation, Industry and labour Fisheries To develop and manage the fisheries sector and protect the marine environment Reefs, seagrass , mangroves Sea turtles Seabirds/shorebird areas • Conduct research on adaptive aquaculture.
• Monitor fish sanctuaries • Monitor coastal activities High High High High Key SH Stakeholder (SH) Description Interest Expectations from the SH Importance of the SH HIGH, medium , low Influence on the Project Outcome High; medium; low Forestry Industry Labour To coordinate and supervise the management of the national forest estate, wild life, watershed and other resources and to ensure sustainability of the forest resources , ensuring the sustainability of livelihood Formulation of policy goals and objectives for the industrial development The administration of industrial relation laws and the promotion of efficient employment services Stock assessment of marine and aquatic life Ecosystem services Ecosystem restoration; High High revegetation Oversite of all industries Livelihood options Monitor the discharge of effluents Medium Medium Livelihood options Health and safety Medium Medium Employment/ Livelihoods Employee rights Occupational Health and Safety Urban Development, Energy, Airports, Seaports, Grenadines Affairs and Local Government Administration of Grenadines Affairs Grenadines governance Investments, livelihoods and local development in the Grenadines Input into consultations during Southern Grenadines pilot sites Community governance Medium Medium Local Government Ministry of Education and Reconciliation Medium Medium Key SH Stakeholder (SH) Description Interest Expectations from the SH Adult Education Unit St. Vincent and the Grenadines Community College(SVGCC) To educate the population Tertiary training and formation Sensitization Training Previous studies and research Research and knowledge Citizen science (student involvement in monitoring Importance of the SH HIGH, medium , low Medium Medium Influence on the Project Outcome High; medium; low Medium Medium Ministry of Health, Wellness and the Environment Environmental health Pollution control Environmental quality Medium Medium Sanitation and Waste management and advisory service for pollution Monitor the discharge of effluents implementation of
 the project implementation of the project Community participation Medium Medium Medium High High Medium Community groups Community /interest group involvement Represents the interest of different interested parties Medium Medium Community groups Community participation Community groups Community participation Medium Medium Medium Medium Consultants Workers Communities of project Implementation NGOs CBO Owia Disaster Risk Management Group GEMS Sandy Bay Disaster Risk Management Group P r o j e c t a f f e c t e d P a r t i e s ( P A P ) P r i m a r y Key SH Stakeholder (SH) Description Interest Expectations from the SH Importance of the SH HIGH, medium , low North Leeward Community Colonaire Sea Turtle Monitors National Fisherfolk Organization Community groups Community participation Community groups Community participation Community groups Community participation Medium Medium Medium Medium Influence on the Project Outcome High; medium; low Medium Medium Medium Medium Private sector Retail shops Garifuna Bakery Supermarkets SVG Hotel and Tourism Association ( O I P ) CWSA National Trust ensure efficiency and strengthening of the institutional and regulatory framework for tourism development Supplies SVG with pipe borne water and is responsible for sewage and solid waste management The preservation of the cultural, natural and architectural heritage Hotel Owners/ operators Medium Medium Pollution Monitoring, planning and management of Water resource Medium Low Cultural heritage identification Cultural heritage protection Medium Medium Key SH Stakeholder (SH) Description Interest Expectations from the SH Importance of the SH HIGH, medium , low Influence on the Project Outcome High; medium; low NEMO Coordinate activities related to pre and post disaster management Mustique Company Ltd Environmental management in Mustique Disaster management Medium Low Potential for co-finance and learning exchanges Knowledge
 exchange (ecosystem restoration) Medium Low Chamber of Industry and Commerce Media Business development Business development opportunities Economically interested business entities, consumer Medium Low Mass Communication Public Awareness Raising Public Awareness High High Section IV: Stakeholder Engagement Programme (a) Description of Engagement Methods Various methods of engagement will be employed as part of the project’s interaction with the stakeholders, to ensure that different stakeholder groups are successfully reached and are involved in the process of consultation, decision-making and the development of impact management solutions.
Stakeholder consultation will be undertaken throughout the life cycle of the project, they will be accessible to all and will be accompanied by the timely provision of relevant and understandable information.

In order to fulfil this requirement, a range of consultation methods are applied that specifically focus on this approach.
Information that is communicated in advance of public consultations primarily includes an announcement thereof in the public media –national, as well as the distribution of invitations and full details of the forthcoming meeting well in advance, it may also include the agenda.

The information will be widely available, readily accessible, clearly outlined, to ensure that it reaches all areas and segments of the target community.
The following approach shall be taken with respect to stakeholder consultations.

It must be noted that any consultation activities will follow proper COVID-19 protocols as detailed in the Bank’s technical guidance “Public Consultations and Stakeholder Engagement in WB-supported operations when there are constraints on conducting public meetings,(March 20, 2020)” along with national guidelines.
i) Advance public notification of an upcoming consultation will be made available; • via publicly accessible locations and channels.

The primary means of notification may include mass media and the dissemination of flyers/posters in public places; • The project keeps proof of the publication (e.g.
a copy of the newspaper announcement) for the accountability and reporting purposes; • Targeted invitations to identified stakeholders can be an option once stakeholder contact information (telephone or email) is available; and • Record meeting (minutes and/or audio recording) and photographing 29 | P a g e ii) Methodology of communication • • • • • Consideration for literacy levels, persons with disabilities and any other aspects, particularly as they relate to vulnerable groups; Oral communication most effective via radio or television and making direct calls (in case fixed-line or mobile phone communication is available); Provide safe space when consulting with LGBTI people are groups.
Selected day and time for project updates (for example every third Thursday in the month); and Select a communication liaison officer who provides all relevant details, including date, time, location/venue and contact persons.

iii) -Grievance / project concerns /suggestions/comments • Provide a box at project sign board to receive all grievances.

This can be used by any member of the affected community and general public to provide their written feedback on the contents of the presented materials.
• Provide a register to note all grievance and suggestions – transferred to an excel file .
• Where necessary, a project representative or an appointed consultant should be made available to receive and record any verbal feedback in case some stakeholders experience a difficulty with providing comments in the written form • Grievances can also be received via telephone, email (see section on Grievance Redress) iv) Beneficiary feedback At the end of the public meeting provide evaluation forms to be completed by participants.
The objective is to capture the individual feedback from persons who may have refrained from expressing their views or concerns in public.

Questions provided in the evaluation form may cover the following aspects: • Participant’s name and affiliation (these items are not mandatory if the participant prefers to keep the form confidential); • How did they learn about the Project and the consultation meeting?

; • Are they generally in favour of the Project?


; • What are their main concerns or expectations/hopes associated with the Project or the particular activity discussed at the meeting?

; • Do they think the Project will bring some advantages to their community as a whole?’; • Is there anything in the Project and its design solutions that they would like to change or improve?
; • Do they think that the consultation meeting has been useful in understanding the 30 | P a g e specific activities of the Project, as well as associated impacts and mitigation measures?

; • What aspects of the meeting they particularly appreciated or would recommend for improvement?
v) Covid-19 consideration • Make a short video (that can be transmitted by Whatsapp) the video should present the objectives of the project and the main risks and benefits • Share the link from where the documents are available on the website • Distribute feedback form on participants opinions on the main risks and benefits • Conduct feedback collections directly over the phone – especially for people without internet access • Prepare the summary of the comments received and actions taken to address the comments .
Other more traditional forms of information dissemination to reach a wider range of stakeholders who may not have access to the technology needed, such as radio, local TV programs, distribution of leaflets, etc.
• • 31 | P a g e (b) Methods and Tools for Engagement Table 6: Methods and Tools of Engagement Instrument Description and Use Contents Dissemination Method Types to Disseminate Information Flyers Social Media Email Radio Programmes Text blasts Posters Used to convey information on the Project and regular updates on its progress to stakeholders.
Types to Receive Feedback Phone # Email Direct Suggestion box Website Internet /digital media Surveys , interviews /questionnaires Types for Community Consultation Placement of Project-related information and printed materials in /at dedicated/designated locations that can be used by the public to obtain information, make enquiries, or provide feedback on the Project Public consultation (direct /virtual) Television broadcast Round table discussion Project technical staff, the affected public, authorities, regulatory bodies and other stakeholders for detailed discussion on a specific activity or facility that is planned by the Project and which is subject to the Printed materials present illustrative and written information on Project activities, facilities, technologies and design solutions, as well as impact mitigation measures.
Presented contents are concise and adapted to a layperson reader.

Graphics and pictorials .

Objective of project Feedback options Any issues that concern the project.

Various Project-related materials, ESMF documentation, environmental and social action plans.

Target groups Households Distribution as part of consultation meetings, public hearings, discussions and meetings with stakeholders, as well as household visits in remote areas.
Placement at the offices of local administrations and NGOs, libraries and other public venues.

Telephone numbers are specified on the printed materials distributed to Project stakeholders and are mentioned during public meetings.

Project’s designated staff should be assigned to answer and respond to the calls, and to direct callers to specialist experts or to offer a call-back if a question requires detailed consideration.
Nationally Affected Community Detailed information on the activity, including a presentation and an interactive Questions & Answers session with the audience.

Public disclosure of Project materials and associated impact assessment documentation in Directly affected communities in the Project Area of Influence.

Other communities within the Project Area of Influence.

Residents in the Project Area of Influence advance of the hearing.
Viewers/readers of the Instrument Description and Use Contents Dissemination Method statutory expert review.

materials are also given free access to a register of comments and suggestions that is made available during the disclosure period.
Target groups Extra due Diligence Communication with Vulnerable Population Household visit Provide information to vulnerable households Detailed information on the activity, including a presentation and an interactive Verbal communication using clear effective nontechnical language Information in braille Brochures to household Vulnerable population (c) Strategy for Information Disclosure A variety of methods as described in the methods and tools of engagement will be utilized to disclose information.
The disclosure of the stakeholder engagement strategy, will follow the standard practice of all World Bank Project materials (ESMF, ESMP, RFP or RAP) released for disclosure are accompanied by making available the registers of comments and suggestions from the public that are subsequently documented by the project implementation unit in a formal manner.
The SEP will be released in the public domain simultaneously with the ESMF and ESMP reports and will be available for stakeholder review during the same period of time.

(for more details, please see section on methods and tools of engagement.)

Electronic copies of the ESMF, ESMP, and SEP will be placed on the Government of Saint Vincent and the Grenadines website web-site www.gov.vc.
(Direct link will be included here once documents have been disclosed, for SEP it would be prior to appraisal) Once updated with the link information, and before appraisal, the SEP will be immediately re-disclosed.

Printed copies of the documents will be available at the Public Sector Investment Project Management Unit (PSIPMU) at Ministry of Finance, Economic Planning and Information Technology (MoFEPIT).
This will allow stakeholders to view information about the planned development and to initiate their involvement in the public consultation process.

The web-site will be equipped with an on-line feedback feature that will enable readers to leave their comments in relation to the disclosed materials.
General information to be provided to stakeholder include: (a) The purpose, nature, and scale of the project; (b) The duration of proposed project activities; (c) Potential risks and impacts of the project on local communities, and the proposals for mitigating these, highlighting potential risks and impacts that might disproportionately affect vulnerable and disadvantaged groups, and describing the differentiated measures taken to avoid and minimize these; (d) The proposed stakeholder engagement process highlighting the ways in which stakeholders can participate; (e) The time and venue of any proposed public consultation meetings, and the process by which meetings will be notified, summarized, and reported; and (f) The process and means by which grievances can be raised and will be addressed.
34 | P a g e The table that follows displays the information disclosure strategy of the proposed engagement plan, the mechanism which will be used for facilitating input from stakeholders will include press releases and announcements in the media, notifications of the aforementioned disclosed materials to local, regional and national NGOs as well as other interested parties.
35 | P a g e Table 7: Information Disclosure Strategy Stage stakeholders Project Affected persons Topic(s) of engagement Tors, request for expression of interest Method (s) used Internet Newspaper Social media Government website Stakeholder consultations Public meetings, including virtual, Use of social media, Website information, Public meetings, with separate meetings that could involve women, disabled, LGBTI and vulnerable Face-to-face meetings Mass/social media communication (as needed) Disclosure of written information: brochures, posters, flyers, website Information boards or desks Project components Environmental and Social Standard Instruments: Stakeholder Engagement Plan and Environmental and Social Commitment Plan ESMF, ESMP, SEP, RAP disclosures Project E&S principles Resettlement and livelihood restoration options, Resettlement Policy Framework : Grievance Redress mechanism process Other Interested Parties Project Affected i t c a i t i v s e f o ESMF, ESMP, SEP, RAP disclosures Project E&S principles Resettlement and livelihood restoration options, Resettlement Policy Framework : Grievance Redress mechanism process Public Project training workshops Public meetings, separate meetings for women and vulnerable Face-to-face meetings Mass/social media communication (as needed) Disclosure of written information: brochures, posters, flyers, website Information boards or desks Internet Newspaper Social media Government website e r u s o l c s i D P E S F P R F M S E / / , g n i p o c S , n g i s e d t c e j o r P ( Responsible PSIPMU PSIPMU PSIPMU PSIPMU PSIPMU Safeguard team Frequency Advertise As required 2 to 3 weeks Weekly during preparation During project preparation During project preparation and During project preparation and throughout project implementation.
The frequency of consultations will be defined in the SEP that will be updated no later than ninety (90) days after project effectiveness.

During project preparation.
Documents will be available on government website As needed Table 7: Information Disclosure Strategy Stage stakeholders persons Other Interested Parties Topic(s) of engagement Technical training workshops Grievance mechanism for project workers Health and safety impacts (EMF, community H&S, community concerns) Employment opportunities Project status Project scope, rationale and E&S principles Project level Grievance mechanism Project status World Bank compensation requirements Method (s) used Invitation (emails, letters etc) Disclosure of written information: brochures, posters, flyers, website Information boards Project Affected persons Beneficiary feedback GRM Grievance mechanism process Reports Other Interested Parties Grievance mechanism process Issues of concern Status and compliance reports n o i t a u l a v e d n a g n i r o t i n o M Frequency Responsible PSIPMU E&S team PSIPMU Throughout the project implementation and will be promoted meetings with project workers, and also as part of workers training activities.
Quarterly reports Throughout the project implementation and will be promoted in all project activities.

Quarterly reporting (d) Proposed Strategy to Incorporate the Views of Vulnerable Groups While some vulnerable groups have been proposed in the SEP, any additional groups will be identified throughout the consultation process.

The project will include methods to remove obstacles to their participation e.g.
having consultations in areas that are easily accessible to them, providing safe space and ensuring that they can access the project benefits.

Additionally, if needed, a separate grievance mechanism will be made available to vulnerable groups.
(see methods and tools of engagement) Considerations for full participation Table 8: Consideration for full participation Consideration Factors If the person is hearing impaired or impaired vision Language Time Caregiving service Advance notice for community meeting 2 weeks minimum If persons not available because they are need a caregiver for children or elderly parents and the persons contribution is essential to the meeting then Transportation Person may need transportation before and after the meeting Meal Light refreshment included water Safe space Location Safe spaces for ethnic minorities, LGBTI and other minorities can provide a break from judgment, unsolicited opinions, and having to explain yourself.
It also allows people to feel supported and respected.
Mitigation measures Translate information using sign language, or braille or pictorial depending on the disability Socio-economic status might determine availability of time Arrange to have a televised Provide caregiving service for (a) the hours required or (b) recording of the persons contribution (a) Monetary allocation to reimburse participants or (b) different districts Provide transportation from (a) Monetary allocation to provide light refreshment or meals for participants Have separate meetings with minorities that require safe space and not disclosing their identities.
Project site consultation: Virtual presentations (e) Timelines for consultation From the start of the project and even after the product is rolled out consultations and stakeholder engagement will be a key feature.
At various points of the project the team will engage stakeholders to obtain their views and perceptions on the project, obtain Project stage Design and preparation Implementation Closure Table 9: Project timelines Timeline /date 2nd and 3rd quarter 2021 3rd quarter 2021 Q3-Q4 2026 data, build capacity share documents and other outputs for review and feedback.
Consultations and 38 | P a g e engagement that are face to face will be undertaken through country missions but it is expected that there will be engagement through emails, teleconferences and also via social media platforms.

(f) Review of Stakeholder Comments Feedback from stakeholders will be solicited at every stage of the project life cycle.

For public meetings, workshops, focus groups, comments will be recorded through detailed meeting minutes.
Additionally, the Social Specialist at the PSIPMU will be responsible for receiving and recording any queries, concerns or complaints against the project.

Comments and decisions made on comments will be collated and reported back to stakeholders once the final decision on the course of action related to the comments has been made.

Records will also be maintained on the methods used to inform stakeholders on dates and/or locations where they can gather project information and provide feedback.
In addition, stakeholders will be allowed to file complaints against the project through the Grievance Redress Mechanism detailed in a later section of this plan.

All records relating to this mechanism including, grievance forms, grievance log, notes, interviews, meeting minutes, release forms etc.

will be also be stored.

(g) Implementing stakeholder Engagement activities Implementation and monitoring of Stakeholder Engagement Plan (SEP).
The Social and Environmental Specialists that will be contracted or assigned to the project will be responsible for supporting the implementation and monitoring of the SEP.
The table that follows provides the details on the roles and responsibilities for the SEP Table 10: SEP Roles and Responsibilities Role/position title Responsibilities Project Manager Manage and implement the SEP Name of the person TBD Dissemination of Project Information Record grievances Has the overall responsibility for oversight of development and execution of the SEP Responsible for including the annual budget required for implementation Safeguard Team Social Specialist Interface with stakeholders and respond to comments or questions about the project or consultation process Provide contact information if stakeholders have questions or TBD 39 | P a g e Role/position title Responsibilities Name of the person comments about the project or consultation process Document interactions with stakeholders Maintain database , records for SEP Coordinate public meetings, workshops , group discussions Manage grievance redress mechanism Monitor the implementation of the SEP Project sensitization and awareness Undertake two rounds of visits to the affected communities a month or as necessary Hold small meetings /consultations Monitor gender based violence (GBV) and SEA SEA/SH risk management procedures Workers code of conduct Provide guidelines for universal access design in line with ESS4 Monitor land acquisition and displacement Maintain a registry of displaced persons Monitoring of cultural heritage Monitor measure related to the contamination and affection of communities.
Monitor impacts on surrounding biodiversity Occupational and community health and safety Review the measures to avoid/mitigate potential impacts of natural habitats and ecosystem Services.

TBD Environment specialist 40 | P a g e Section V Resources and Responsibilities for Implementing Stakeholder Engagement Activities This section presents the budget and displays the responsibilities for the SEP activities.
(a) Administration The Ministry of the Finance and Economic Planning will provide the appropriate resources necessary for the implementation of the SEP, and that could be completely or partially part of the project’s budget.

(b) Budget The budget for the implementation of the SEP will be funded as part of the overall project management cost.
The table that follows presents an indicative budget for the implementation of the SEP The total indicative Budget for the implementation of this SEP is XCD $127,000 disaggregated as follows: Table 11: Proposed Budget for project cycle Activity Public consultation (venue and decorations, PA system etc) 30 20 Focal group discussion 100* family interviews ( tokens ) 200 Information production and dissemination: 50 Advertisement 1700 Transport ( 50 persons at each consultation at XCD 20) Quantity Unit 150 200 100 10 500.00 20 Total 4,500.00 4,000.00 10,000.00 2,000.00 25,000.00 34,000.00 41 | P a g e Refreshment (50 persons at each consultation at XCD 20) Miscellaneous 1500 25 37,500.00 10,000.00 127,000.00 • 50 families in private shelter and 50 families in public shelter It must be noted that this budget will be updated throughout the project life cycle as needed.
(c) Contact details Prior to project implementation, the following contact persons may be reached by stakeholders with any questions, concerns, recommendations etc, regarding the project at the level of each implementing entity.
Name Roxanne John Table 12: Contacts for information Title Senior Project Officer Economist Janelle Hannaway Horne Janelle Quow Telephone Email address 457-1746 rjohn@svgcpd.com Physical location Administrative Building, Kingstown 457-1746 jhannaway@svgcpd.com Administrative Building, 4571746 jquow@svgcpd.com Kingstown Administrative Building Kingstown 42 | P a g e (d) Planned stakeholder engagement activities The implementation schedule is intended to capture all the major activities of this project ranging from the preparation stage through to the implementation of the project.
Table below is the implementation schedule relating to this project: Implementation Schedule Table 13: Stakeholder Engagement Activities 2021-2022 Task 2021 2022 2023 Responsible Agency 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.


Project design and preparation Stakeholder Engagement Plan Grievance Mechanism Disclosure of SEP Redress Disclosure of LMP Disclosure of ESMF Technical Working Groups Community / sector Consultations (Ongoing) Beneficiary feedback Mechanism Resettlement Policy Framework Public relations (Ongoing) Monitoring (Ongoing) 13.
Implementation 14. x x x x x x x x x x x x x PSIPMU 43 | P a g e Section VI Grievance Mechanism In order to ensure the implementation of the Project in a timely manner and effectively address any anticipated and unanticipated risks that would be encountered during implementation, including the development of the necessary actions of mitigation and avoidance, a robust Grievance Redressal Mechanism (GRM) was developed.
The GRM will allow for anonymous / confidential submissions from all types of stakeholders.

The GRM will enable the Project Authorities to address any grievances against the Project.

It must be noted that this GRM covers grievances that relate to the impacts that the project will have on its stakeholders as listed in this SEP.

Grievances that relate to project workers will be handled by a separate mechanism which is included as part of the project’s Labour Management Procedures (LMP).
A grievance refers to an issue, concern, problem or claim, whether actual or perceived, that affects the physical, social and economic conditions of individuals and or communities in the project area of influence.

They can occur at different stages of the project cycle.

The project activity often determines the nature of the grievance.
Grievances can occur at various stages in the project cycle: • Inception – complaints about the perceived impact (social, economic, environmental) • Implementation – complaints about construction noise or dust, displacement or land acquisition, compensation etc.

• Close – non-fulfilment of project activities (a) Objectives of the Grievance Redress Mechanism The objectives of the Grievance Redress Mechanism are as follows: 1.
Ensure that the Government of Saint Vincent and Grenadines’ regulations and the World Bank Environmental and Social Standards are adhered to in all project activities; 2.

Address any negative environmental and social impacts of all project activities; 3.

Resolve all grievances emanating from the project activities in a timely manner; 4.

Establish relationships of trust between project staff and stakeholders; 5.
Create transparency among stakeholders including affected persons through an established communication system; 6.

Bolster the relationship trust amongst the project staff and the affected parties.

The GRM will have a separate GRM confidential channel that vulnerable peoples can use if chosen to.

This channel with its contact information will be defined before implementing project activities".
44 | P a g e (b) Responsibility for Grievance Redressal The Project Manager (PM) and the Environmental and Social Specialist/Social Specialist assigned to the project will be designated as the key officers in charge of Grievance Redressal.
They will be tasked with the following: • Establish the Grievance Redressal Mechanism (GRM) before the commencement of any project activities; • Act as the Focal Point on Grievance Redressal issues and facilitate access at the level of the PSIPMU • Create awareness of the Grievance Redressal Mechanism (GRM) amongst all the stakeholders through awareness activities; • Receive and examine grievances; • Assist in redressal of all grievances by coordinating with the concerned parties; • Maintain a database/information of grievances and redressal; • Monitor the project activities of contractors and consultants on redressal of grievances; • Regularly contact all points of receipt of complaints; • Prepare monthly/quarterly progress reports on grievances received.
(c) Types of Grievances Aggrieved persons can file different types of complaints depending on the specific issue or concern of the project beneficiaries.
These may include, but are not limited to: • Land Acquisition • Temporary Access • Lack of Access • Disruption of services Inadequate care • Noise • Dust or chemical pollution, waste management issues (solid or liquids) • Lack of information Non-fulfilment of contracts, levels of compensation, or seizure of assets without compensation shall be made in writing, and addressed to the GRC.

Copies of the complaint shall be sent to the Project Manager.

(d) Grievance process 1.


Receive grievance All complaints should be received by the Project Manager (PM).

Through the consultation process in each participating country, stakeholders will be formed of various avenues through which the mechanism can be accessed.

Mode of receiving grievances 45 | P a g e Complaints can be made in person, writing, verbally over the phone, by fax, emails or any other media.

Contact information to submit email grievances are as follows.
Additional specific uptake channels for the receipt of grievances will be part of the updated GRM which will be in place within 45 days of project effectiveness.
The updated SEP will have multiple confidential channels, including to address Gender Based Violence and activities Table 14: Email contact to submit grievance Name Roxanne John Janelle Hannaway Horne Janelle Quow Title Senior Project Officer Economist Telephone Email address 457-1746 rjohn@svgcpd.com Physical location Administrative Building, Kingstown 457-1746 jhannaway@svgcpd.com Administrative Building, 4571746 jquow@svgcpd.com Kingstown Administrative Building, Kingstown Sample Notification to the Public on how to submit grievance All grievances relating to the development of this project are to be directed to: Project Grievance Officer Project: Volcano Eruption Emergency Project Ministry of Officer: Ministry of Finance, Economic Planning and Information Technology Location: 1st Floor, Administrative Building, Bay Street, Kingstown Telephone: 784 457 1746 Email – c.c.
Cenplan@svgcpd.com This sample notification can be place at strategic points at each facility.

2.

Acknowledge grievance All grievances will be acknowledged by telephone or in writing by the PC using the Grievance Acknowledgment Form (Annex1) within 48 hours of receipt and the complainant informed of the approximate timeline for addressing the complaint, if it can’t be addressed immediately.

The PC will work with the safeguard team to ensure the speedy resolution of the grievance.
If the complaint cannot be resolved at this level it is taken to the next level.

3.

Register/Log After receiving and recording the grievance on the GIF, it will be registered in the Grievance Redressal Registration.

4.

Screen 46 | P a g e The concerned reviews the complaint and assign a grievance owner.
The complaint will be forwarded to the grievance owner who will be responsible investigating the claim and liaising with both the aggrieved party and project technical team in order to come to a mutually acceptable resolution.

The aggrieved will be given a specific timeline for resolving the claim.

Meetings with grievant/complainant will be held, if necessary, in an attempt to resolve the matter.

All meeting should be recorded.

5.

Investigate The grievance owner will investigate the complaint.
This investigation will include, but is not limited to, meetings with the grievant/complainant, site exists, meetings/interviews with project staff and collection of relevant documentation and other forms of evidence.

For meetings, the deliberations and decision will be recorded on the Meeting Record Form included as Annex 4.

Community representatives or representatives of the complainant will be allowed to sit in on these meetings.

6.
6.

Classification of Grievance Level 1 When an answer can be provided immediately and/or the safeguards team is already working on a resolution SET Team & Project Manager SET Team & Project Manager Grievance Redress Committee Level 2 One off event Level 3 Complaint is repeated.

Any complaint that indicates breach of law or applicable policy/regulation High-profile grievances that if not resolved promptly may represent significant risks to the environment or community.

7.
7.

Resolution The resolution at the first tier should normally be completed within 15 working days of receipt of grievance and notified to the concerned party through the Disclosure Form .

If the grievance is not being resolved within this period, it can be referred to the next level of the 47 | P a g e Grievance Redressal System.

However, once it is determined that progress is being made towards a resolution, the grievance will be retained at this first level.
The complainant will be informed of this decision and an estimated time for the resolution of the matter will be given either verbally or in writing.

If the issue cannot be resolved within 25 working days, it will be transferred to the next level.

Once a resolution has been agreed and accepted, the complainant’s acceptance will be obtained on the Disclosure Form.

If the proposed resolution is not accepted the grievance will be escalated to level 2.

Table 15: GRM Timeframe Step Process 1 2 3 4.


5 6 7 Timeframe Receive grievance & log Within 1 day Acknowledge grievance Within 1 day Within 2 day Screen Within 10-15 days Investigate Within 25 days Resolution GRC 30 days Close grievance The Grievance Mechanism for the project is summarized below.

1.

Signage on the GRM will be strategically placed at the locations for the project 2.

Grievances will be received in writing, telephone or email.
All grievance in writing can be addressed to Project Grievance Officer.

3.

All grievance shall be registered in the grievance log.

Contact with the aggrieved must be within 10 days (please see GRM for Health Project for further detail).
(e) World Bank Grievance Redressal Service (GRS) The Grievance Redress Service (GRS) is an alternative avenue for individuals and communities to submit complaints directly to the World Bank if they believe that a World Bank-supported project has or is likely to have adverse effects on them, their community, or their environment.
The World Bank GRS can be found at the following URL link: https://www.worldbank.org/en/projects- operations/products-and-services/grievance-redress-service Complaints must be completed in writing and addressed to the GRS.

They can be submitted using 48 | P a g e the following methods: 1.

Online, by completing the online form: https://pubdocs.worldbank.org/en/743201426857500569/Grievance-Redress-Service-GRS- complaint-form.docx 2.

By email to grievances@worldbank.org 3.


By letter or by hand delivery to the World Bank Headquarters in Washington D.C., United States or any World Bank Country Office- printing and using this form: https://pubdocs.worldbank.org/en/743201426857500569/Grievance-Redress-Service-GRS- complaint-form.docx (f) Addressing Gender-Based Violence The GRM will specify an individual who will be responsible for dealing with any gender-based violence (GBV) issues, should they arise.
A list of GBV service providers will be kept available by the project.

The GRM should assist GBV survivors by referring them to GBV Services Provider(s) for support immediately after receiving a complaint directly from a survivor.

To address GBV, the project will follow the guidance provided on the World Bank Technical Note “Addressing Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH) in Investment Project Financing Involving Civil Works”.
This GRM will follow the official WB definitions described on the Technical Note.

GBV is an umbrella term for any harmful act that is perpetrated against a person’s will and that is based on socially ascribed gender differences.

GBV includes acts that inflict physical, mental, sexual harm or suffering; threats of such acts; and coercion and other deprivations of liberty, whether occurring in public or in private life.
Sexual Exploitation (SE) refers to any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.

Sexual Abuse (SEA) is an actual or threatened physical intrusion of a sexual nature, whether by force or 49 | P a g e under unequal or coercive conditions.
Sexual Harassment (SH) is any unwelcome sexual advance, request for sexual favour, verbal or physical conduct or gesture of a sexual nature, or any other behaviour of a sexual nature that might reasonably be expected or be perceived to cause offense or humiliation to another, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment.
GBV grievances can be received through any of the available channels and will be considered level 3 grievances investigated and addressed by the GRC.

A list of GBV service providers will be kept available by the Project.

Additionally, if an incident occurs, it will be reported as appropriate, keeping the anonymity and confidentiality of the complainant and applying the survivor-centered approach8.
Any cases of GBV brought through the GRM will be documented but remain closed/sealed to maintain the confidentiality of the survivor.

The WB will be notified as soon as the Project Manager and the E&S specialist learn about the complaint.

If a GBV related incident occurs, it will be reported through the GRM, as appropriate and keeping the survivor information confidential.
Specifically, the GRM will only record the following information related to the GBV complaint: • The nature of the complaint (what the complainant says in her/his own words without direct questioning); • • If, to the best of their knowledge, the perpetrator was associated with the project; and, If possible, the age and sex of the survivor.

Any cases of GBV brought through the GRM will be documented but remain closed/sealed to maintain the confidentiality of the survivor.
Here, the GRM will primarily serve to: 8 The survivor-centered approach is based on a set of principles and skills designed to guide professionals—regardless of their role—in their engagement with survivors (predominantly women and girls but also men and boys) who have experienced sexual or other forms of violence.
The survivor centered approach aims to create a supportive environment in which the survivor’s interests are respected and prioritized, and in which the survivor is treated with dignity and respect.

The approach helps to promote the survivor’s recovery and ability to identify and express needs and wishes, as well as to reinforce the survivor’s capacity to make decisions about possible interventions.
50 | P a g e • Refer complainants to the GBV Services Provider; and • Record the resolution of the complaint The GRM will also immediately notify both the Implementing Agency and the World Bank of any GBV complaints WITH THE CONSENT OF THE SURVIVOR.
(g) Building Grievance Redress Mechanism Awareness The Project Manager or Social Specialist will initially brief all project staff, including consultants the Grievance Redressal Mechanism of the Project and explain to them the procedures and formats to be used including the reporting procedures.
The Project Manager or Environmental and Social Specialist/Social Specialist will brief all project stakeholders on the GRM of the project and explain the procedures and formats to be used, including reporting procedures.

Awareness campaigns would be conducted targeting project stakeholders to inform them on the availability of the mechanism; various mediums will be used- as detailed in previous sections of the SEP.
The GRM will also be published on the Government websites and/or Facebook page if available.

Contact information for the GRM will be posted/disseminated within beneficiary communities.

(h) Monitoring and Reporting The Environmental Safeguards Specialist and/or Social Specialist/s will prepare the Monthly and Quarterly Reports on the Grievance Redress issues of the project periodic review by Grievance Redress Committee.
The Grievance Redressal Committee may review the nature of grievances that have been represented and if grievances are repeated, recommend suitable changes.

51 | P a g e Section VII Monitoring and Reporting The SEP will be periodically revised and updated as necessary during project implementation.

The Environmental and Social team will prepare the Quarterly Reports on stakeholder engagement activities and including the Grievance Redressal issues of the Project.
These reports will be used to provide input into the semi-annual reporting to the World Bank.

52 | P a g e Annex 1 Grievance form REGISTRATION OF GRIEVANCE Grievance No.
: Please use capitals: Name: Address: Gender: (Detail where to find you) Age Group: (5-19) (20-39) (40-59) (60 +) Name of Project Site: Contact No: E-mail Address: NIS Number: National ID No: (Optional ) (Optional ) As per the SEP of the Emergency Recovery Project Grievance Redressal, I register my grievance as detailed: Details of Grievance (a) Outline reasons why and how you are affected by the project.

(overleaf if necessary) (b) If land or other properties are being affected e.g.
(agriculture) include copies of relevant documentation you have, to support your claim.

List documents: A: C: B: D: Undertaking: I hereby certify that statements made in my Grievance and documentation enclosed are true and complete to the best of my knowledge.

If at any time any part of the Grievance or the documentation is found to be false, I will be liable for any legal action that the Government of St. Vincent and the Grenadines may deem necessary.
Date: Signature of aggrieved person: Name of recording Officer: Signature: ______________ ______ (Please print) (continue overleaf if necessary) 53 | P a g e Annex 2 Grievance Register - Notes: 1 Complainants should be provided with acknowledgement of grievance within 7 days from the date of receipt (the social specialist should insert the number of days that the project has allocated for acknowledgement of grievance, which should vary from 2-7 days.
For simple issues, complaints /queries should be responded to within this allocated number of days).

2 Expected time of redress should be entered in this register.

3 Records of Grievances should always be entered in the GR Register and updated as needed, until the grievance is settled.

4 Grievances should normally be settled within 4 weeks of initial receipt.

If not, reasons for delay should be communicated to the complainant and entered in the Register.
(The social specialist should insert the number of weeks allocated for settling grievances under the project, which should vary from 2 weeks to one month.

The same approach as detailed above in Note 1 should be followed).
Grievance Details Name & Contact Information of Person Making Complaint (optional if the complainant wishes to be anonymous) Date of Acknowledgement of Receipt of Complaint (Issue involved) (informing complainant of response time) / Response to Complaint for Simple Issues Actions Taken to Resolve Complaint Name of sub project Site Date Complaint Received Claim Number How Complaint Resolved Date Complaint Resolved If Not Resolved, Date Sent for Appeal Status of Appeal Date Resolved Level of Grievance Annex 3 List of attendees in previous consultations 55 | P a g e Annex 4 List of attendees at Community awareness meeting 19th August 56 | P a g e