Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697811030669.pdf (Mauritius)
Online Manual Contents 1 2 Home Module ............................................................................................................... 1 1.1 Documents Required .......................................................................................... 2 1.2 Guidelines ........................................................................................................... 2 1.3 FAQ’s .................................................................................................................. 3 1.4 Disclaimer ............................................................................................................ 3 1.5 Register ............................................................................................................... 4 1.6 Forget Password ................................................................................................. 5 1.7 Login .................................................................................................................... 6 Online Certificate of Character Module ................................................................... 7 2.1 Apply for new Certificate ..................................................................................... 7 2.2 Returned Application ......................................................................................... 10 2.3 View Application Status ..................................................................................... 11 2.4 Download Certificates ....................................................................................... 12 Page 1 of 14 1 Home Module Certificate of character portal can be accessed through https://ecertificateofcharacter.govmu.org.
The portal is divided into different sections that help a citizen of Mauritius how to apply certificate of character: • • • • • • • Document(s) Required Guidelines FAQs Disclaimer Register Forget Password Login Page 2 of 14 1.1 Documents Required The Document section tells the required documents necessary for citizen and non-citizen for applying a certificate of character.

1.2 Guidelines The guideline section shows who, how and where to apply for certificate of character.
Page 3 of 14 1.3 FAQ’s This section answers common questions.

1.4 Disclaimer This section shows the disclaimer for the certificate of character.

Page 4 of 14 1.5 Register To apply for certificate of character online, you must be registered in MAUPASS first.

If not, please do so by clicking on the Register button.

This will redirect you to the MAUPASS Registration page.

The instructions given in the page should be followed to register successfully.
After registration, click on the Login to Apply in certificate of character portal to apply for a new certificate of character.

Page 5 of 14 1.6 Forget Password In case password is forgotten, you can always click on the Forget Password button to reset your password.

This will redirect you to the MAUPASS forget password screen where the password can be changed if you have a valid account and email address/phone number in MAUPASS System.
After resetting of password successfully, click on the Login to Apply in certificate of character portal.

Page 6 of 14 1.7 Login After getting username and password, login button can be clicked.

The user is redirected to the MAUPASS login where valid username and password should be entered to gain access to the home page of Certificate of Character.

Page 7 of 14 2 Online Certificate of Character Module After entering the credentials, the user home page appears as shown below.
In the Home page, a user can do the following: 1.

Apply for new certificate.

2.

View Returned applications from Police Divisional Headquarters.

3.

View Application Status.

4.

Dowload Certificates when Ready for collection.

2.1 Apply for new Certificate User can edit application not yet submitted for processing or user can Apply for new Certificate.

When clicking on New Certificate, A disclaimer dialogue box will appear where user has to read carefully and click on I agree button.
After clicking on the I agree button, the Type of Application screen appears.

The user has to choose the applicant Category.

If the Applicant Category is SELF, then the user chooses the certificate language which can be either in English or French.

The following screen will appear: Page 8 of 14 If the Applicant Category is Responsible Party for Applicant, the following fields are mandatory.

If the Applicant Category is Employer applying on behalf of Applicant, the following fields are shown.
Page 9 of 14 Clicking on the Next button, the application Info appears.

NID/Passport No, Surname and First name will be filled automatically.

The applicant has to fill other mandatory fields.

There is check that is made to verify the NID with the First name and Surname.

If the information filled is genuine and accurate, contact Details page is displayed.

Most of the information will already be displayed.

Any missing information like occupation will have to be input.
After clicking on the Next button, the upload section comes where the applicant has to upload all the documents requested.

Otherwise, the application will not be processed.

Page 10 of 14 The last part is the payment page where the applicant can choose from E-Payment or pay at the respective police divisional headquarters.

All the below checkboxes must be checked before submission.
If the E-Payment is chosen, the SBM gateway is displayed where the applicant has to fill the credit card number and other details.

If the payment is successful, the applicant will see an acknowledgement screen with the online Id.

2.2 Returned Application The Returned Application show all the applications have been returned by DHQ for upload of missing documents.

Page 11 of 14 2.3 View Application Status The View Application Status screen shows the progress of the application.
Page 12 of 14 2.4 Download Certificates The download certificate enables the applicant to download the certificate when it is ready, and the latter will be notified through mail.

The applicant must click on the Download Encrypted certificate.

The download will begin after a short moment.

After download, the Password tab page will be enabled and clicking on it will request the password to be sent to the applicant through mail.

The applicant should check his/her mailbox.


The certificate can now be opened by entering the password sent.

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