Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698076984351.pdf (Saint Lucia)
Government of Saint Lucia TRAINING CATALOGUE 2019/2020 In-Service Training Programmes designed to meet the learning needs of Public Officers May 2019 PUBLIC SERVICE TRAINING INSTITUTE DEPARTMENT OF THE PUBLIC SERVICE TABLE OF CONTENTS 1 Introduction 2 Delivery Methods 3 Training Venue 3 Application Procedure 4 Evaluation 6 Accounting & Finance Programmes 7 Communication Skills Programmes 10 Information Technology Programmes 15 Interpersonal Skills Programmes 18 Leadership Skills Programmes 22 Professional Skills Programmes 25 Self-Management Skills Programmes 29 Calendar of Programmes INTRODUCTION In today’s rapidly changing world, most organizations look at training and development as an integral part of the human resource development function.
Training ensures that employees gain the knowledge, skills and attitudes required in order for them to perform efficiently and effectively in their current jobs.

Development ensures that employees receive the right training required for future roles, whether it’s within the organization or not.

Like most organizations around the world, the Government of Saint Lucia has placed a high priority on the training and development of its human resources.
It has recognized that a well-trained and motivated Public Service would an mean efficient and effective Government machinery.

The Training Division of the Department of the Public Service was established to perform Government’s training and development function.

It is responsible for ensuring that the right training and development initiatives are made available to Government employees in keeping with their training and development needs.
This Training Catalogue lists the training programmes that will be conducted by the Training Division for the financial year 2019/2020.

The programmes are available to all Public Officers in keeping with the particular target audience for each programme.

1 The training programmes are all instructor-led, delivered by trainers from both the public and private sectors.

The trainers use the most appropriate and modern techniques and aides to deliver the programmes.
Some of the delivery methods are listed below.

DELIVERY METHODS PowerPoint Presentations Case Studies Audio and Visual Aides Role Plays Mentoring and Coaching Demonstrations 2 TRAINING VENUE APPLICATION PROCEDURE All the training programmes are delivered on-site at the address below.

The training facilities are well-equipped and spacious and can accommodate at most twenty-four (24) participants per training session.
Public Service Training Institute Department of the Public Service Union, Castries Step 3 Selection It is important to note that submitting a nomination does not mean that you are automatically selected to attend the programme.

All nominations go through a selec- tion process following which your Department will be noti- fied if you are selected to participate in the training programme.
APPLICATION PROCEDURE Step 1 Pre-Training Interview Your immediate supervisor is required to conduct a pre-training interview with you the Training and complete page 1 of Request Form.

pre-training The interview is designed to ensure that you are nominated for the right programme, training i.e.

a programme that training your meets needs.

Your needs can be related to your current post or to a post training that you are being groomed for.
The Training Request Form can be obtained at http://www.govt.lc/ Step 2 Submission of Nomination Submit Page 1, through the proper channels, to the Permanent Secretary, Department of the Public Service on or before the deadline date stipulated for the particular cohort of the programme of interest.

Step 4 Participation If you are selected to attend the programme, the Department of the Public Service will inform your Department who in turn will inform you of your selection.
You will be granted permission to be absent from work to attend the programme on the specified date and time.

Step 5 Post-Training Interview After you complete the training programme and report to work, it is expected that if you apply your newly acquired knowledge and skills on your job, it should enhance your performance.

You should be performing your assigned duties more efficiently and effectively.

After all, that is the overall aim of these training programmes!
To help the Training Division determine that objective has been achieved, your immediate supervisor should hold a post- training interview with you.

During that interview, you and your supervisor complete will Page 2 of the Training Request Form and submit the completed form to the Training Division.

More information on the Training Division’s Evaluation System follows.

3 EVALUATION SYSTEM EVALUATION SYSTEM continued Evaluation of training programmes has become an essential development process.
Therefore, the Training Division has component human the of resource implemented a new system of evaluation which begins at training the nomination phase, continues during the programme and is completed at least three (3) months after you complete the training programme.

The system is designed, firstly, to ensure that you are nominated and/or selected for the right training programme.
This is done at the pre-training interview, where you and your immediate Supervisor will agree on the desired outcomes that are expected from you after you complete the training.
During the post-training Interview you and your immediate Supervisor will complete, and sign, page 2 of the Training Request Form and submit the form, through the proper Secondly, the system will help to determine whether you learnt what the training programme was designed to teach channels, to the Permanent Secretary, Department of the Public Service.
The post-training interview is designed to and the degree to which you are confident and committed to transferring the newly acquired knowledge/skills/attitudes to your job.

To collect this data, you will be required to complete a Learning Assessment form during the training programme.

At the end of each training programme, you will also be given an opportunity to evaluate the training programme itself including the facilitator(s), the venue and the facilities.
This evaluation will be done via the In-Service Training Evaluation form which you complete at the end of the training programme.
determine:  whether you were able to put into practice what was learned during the training programme;  the obstacles, if any, which prevented you from applying what was learned;  whether the training programme led to a change in your behavior, and how, if applicable;  the additional training, if any, that you require in order to perform your current duties effectively and efficiently.
The post-training interview is the last phase of the The evaluation system is designed to help the Training evaluation system.

It is recommended that this interview be conducted at least three (3) months after you complete the for New Entrants, to Retirement and Stress Management programme.

For Transitioning the Orientation programmes, the post-training interview is not required.
Division determine training programmes in terms of how it was able to produce the the effectiveness of its desired changes in employee knowledge, skill, attitudes and the degree to which the changes, if any, helped improve their job performance.

The data gathered using this system will be kept in the strictest of confidence and will only be handled by the staff of the Training Division, Department of information collected from the data will be used to improve the the Public Service.
The training programmes to ensure their effectiveness.

The information will also be used by the Training Division to improve the effectiveness with which it performs its In- Service Training function.
4 A C C O U N T I N G & F I N A N C E P R O G R A M M E S 6 6 Public Sector Accounting Understanding the Finance Act PUBLIC SECTOR ACCOUNTING UNDERSTANDING THE FINANCE ACT Course Code: PSACC Course Code: UTFAC Overview: improve training programme will This your technical capacity by reviewing the Government’s accounting procedures, policies and regulations contained in the Finance Act, the Revised Laws of Saint Lucia Ch.
15.01 Financial Regulations and all the latest changes to Government’s accounting requirements and practices.
Learning Outcomes: At the end of the training programme, you should be able to: the  explain Finance Regulations; requirements of the Financial Act and  explain the role of the Accountant General and the Director of Audit, relative to your role;  apply appropriate accounting policies  with respect to recurrent and capital expenditure; reconcile the accounts on a monthly basis and prepare the appropriate journals;  generate appropriate supplementary financial reports and schedules; the Who Should Attend: Time: Duration: Prerequisites: None  generate financial information for quality decision-making;  use SmartStream and SmartStream Payroll.
Who Should Attend: Accountants and Accounts Clerks at all levels within the Public Service.
Time: 8:30 AM – 4:30 PM Duration: Two (2) days Prerequisites: None Training Hours: 12 Number of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates PSACC-1901 August 21 – 22, 2019 PSACC-1902 January 29 – 30, 2020 Deadline to Submit Nominees July 23, 2019 December 30, 2019 Overview: This training programme will teach you the fundamentals of the Finance Act and its application to current processes.
Learning Outcomes: At the end of the training programme, you should be able to:  explain the Finance Act and its (Financial, associated Regulations Procurement and Stores);  demonstrate practical applications of the the policies prescribed Legislation; in  explain how the Finance Act impacts your current work duties.

Senior Officers and Accountants 8:30 AM - 12:30 PM Two (2) half-days Training Hours: 6 No.
of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates UTFAC-1901 UTFAC-1902 September 5 – 6, 2019 December 4 – 5, 2019 Deadline to Sub- mit Nominees August 8, 2019 November 6, 2019 Thinking Listening Speaking Non-Verbal 8 8 9 9 Effective Communication Minute Taking Oral & Written Communication Report Writing EFFECTIVE COMMUNICATION MINUTE TAKING Course Code: EFCOM Course Code: MINTA Overview: This programme will teach you how to communicate clearly and with impact by improving your verbal and non-verbal communication style as well as enhance your interpersonal skills.
Learning Outcomes: At the end of the training programme, you should be able to:  identify communication; different styles of  apply techniques to build rapport with Overview: This programme will provide you with a better understanding of the importance of minute taking and teach you the essential that techniques include all information required in the most suitable format.
in producing minutes required the Learning Outcomes: At the end of the training programme, you should be able to:  explain the importance of taking minutes;  others; choose the most appropriate method of different circumstances; communication in  demonstrate the right body language and tone to communicate effectively;  apply your skills to allow you to your message in an engaging communicate effectively and manner.

Who Should Attend: Public Officers at all levels.


listening, critical  demonstrate key minute-taking skills, thinking including and organizational skills; record minutes of any meeting with complete speed and accuracy, confidence;   use the requisite skills to capture accurate and concise information in preparing minutes.
Who Should Attend: Secretaries and Clerical Staff at all levels in the Public Service Time: 8:30 AM - 4:30 PM Time: 8:30 AM – 12:30 PM Duration: One (1) day Duration: One (1) half-day Prerequisites: None Training Hours: 3 Number of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates Deadline to EFCOM-1901 November 19, 2019 EFCOM-1902 March 26, 2020 Submit Nomi- October 22, 2019 February 27, 2020 Prerequisites: None Training Hours: 6 No.
of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code MINTA-1901 Dates October 21, 2019 Deadline to Submit Nominees September 20, 2019 MINTA-1902 November 21, 2019 October 24, 2019 8 ORAL & WRITTEN COMMUNICATION REPORT WRITING Course Code: OWCOM Course Code: REPWR Overview: The ability to present your ideas clearly and logically is integral to success in almost any area of life.

This training programme will focus on the necessary skills fundamental to oral and written communication.
Learning Outcomes: At the end of the training programme, you should be able to:  use proper language to communicate clearly and confidently;  produce clearly written documents, presenting ideas in a concise and logical manner;  effectively communicate ideas verbally.

Who Should Attend: Public Officers at all levels.

Time: 8:30 AM – 12:30 PM Duration: Twelve (12) half-day sessions.

Sessions may be held two (2) or three (3) non- consecutive days per week.
Prerequisites: None Training Hours: 36 Number of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates Deadline to OWCOM- 1901 OWCOM- 1902 August 26— September 20, 2019 January 13— February 7, 2020 Submit Nominees July 26, 2019 December 9, 2019 Overview: This programme will provide you with the to write effective and requisite skills thereby guiding your concise reports right audience decisions.
towards making the Learning Outcomes: At the end of the training programme, you should be able to:  prepare reports according to purpose  and target user; identify and use specialized and common sources of information in the preparation of reports;  use the proper language for more effective report writing;  apply techniques and guidelines to are reports and that organized prepare comprehensive, reader-oriented.

Who Should Attend: Public Officers whose include the preparation of reports.
job functions Time: 8:30 AM - 12:30 PM Duration: Five (5) consecutive half-day sessions.

Prerequisites: None Training Hours: 15 No.
of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates REPWR-1901 June 24—28, 2019 Deadline to Submit Nominees ** REPWR-1902 July 8—12, 2019 June 6, 2019 REPWR-1903 August 5—9, 2019 July 4, 2019 REPWR-1904 February 24—28, 2020 January 2, 2020 REPWR-1905 March 16—20, 2020 February 17, 2020 11 11 12 12 13 14 Computer Basics Access 2013 (Beginners) Excel 2013 (Advanced) Excel 2013 (Beginners) PowerPoint 2013 (Beginners) Word 2013 (Beginners) COMPUTER BASICS ACCESS 2013 (BEGINNERS) Course Code: COMPB Course Code: AC13B Overview: Overview: We live in an era of major technological advancements.
Everything from cars to washing machines are computerized.

It to has become essential operate a computer for your personal and professional use.

This programme will teach you about computers and how to operate one on a fundamental level.

to be able Learning Outcomes: At the end of the training programme, you should be able to: Access databases Microsoft are everywhere, from a one-person business to a large corporation.

It is a versatile tool.


You can use it as a personal data management tool or as a construction set for an entire to develop applications department.

Being able this powerful application can help you develop solutions.

This real-world database course will give you the necessary knowledge and skills to start you on that journey.
to use  explain the basic difference between hardware and software;  explain how a simple network is built;  understand security concerns and how to work safely online;  use a keyboard and mouse effectively;  describe desktop; the parts of a Windows  use Windows Explorer to manage files and folders;  use Snipping Tool, Paint, Calculator and Task Manager;  understand the basic parts of a URL;  browse the internet;  download and save files from the internet; Learning Outcomes: At the end of the training programme, you should be able to:      describe create, edit and modify tables; create and edit simple queries; create and edit forms; create and modify reports; the different types of relationships; create relationships between tables;   design and create a simple database.
Who Should Attend: Public Officers at all levels.

Time: 8:30 AM - 12:30 PM Who Should Attend: Public Officers at all levels.

Duration: Twelve (12) half-day sessions.

Sessions may be held on non-consecutive days each week.

Time: 8:30 AM – 12:30 PM Duration: Six (6) half-day sessions.

Sessions may consecutive or non- be held on consecutive days.
Prerequisites: None Training Hours: 18 Number of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates COMPB-1901 COMPB-1902 September 9—16, 2019 October 28— November 4, 2019 Deadline to Submit Nominees August 12, 2019 September 2, 2019 Prerequisites: None Training Hours: 36 No.
of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates AC13B-1901 AC13B-1902 November 6— December 2, 2019 February 3—28, 2020 Deadline to Submit Nominees October 9, 2019 January 6, 2020 11 EXCEL 2013 (ADVANCED) EXCEL 2013 (BEGINNERS) Course Code: EX13A Course Code: EX13B Overview: to go the This programme will give you learning opportunity advanced Excel such as PivotTables, advanced formulas, working with named ranges and macros.
further by features Learning Outcomes: At the end of the training programme, you should be able to:  create named ranges and use them in calculations; create and edit macros; identify and resolve formula errors;  use Solver;  use PivotTables to analyze data;  use PowerPivot;    outline and group data;  use What if analysis;   create and use Data Tables; create and use scenarios to analyze data; Who Should Attend: Public Officers with basic to intermediate knowledge of Excel.
Time: 8:30 AM – 12:30 PM Duration: Nine (9) half-day sessions.

Sessions may be held on consecutive or non- consecutive days each week.

Prerequisites: An intermediate knowledge of Excel.

Training Hours: 27 Number of Participants per Cohort: Twenty-four (24) Overview: It Microsoft Excel is one of the world’s most used commonly spreadsheet applications.

is an essential and powerful tool which can be used to manipulate huge amounts of data, automate tasks and present complex information.
With Excel you can monitor calculate transactions, financial payments, plan a budget, organize large datasets and so much more.

to use Excel Learning how is an your personal and in investment professional development.

The skills learnt in this programme will improve your efficiency in the workplace.

You will learn to create detailed worksheets, how invoices, charts and use complex formulas to achieve professional results in a short space of time.
Learning Outcomes: At the end of the training programme, you should be able to:  navigate through the Excel 2013  the difference between interface effortlessly; identify workbooks and worksheets; create workbooks and worksheets;   explain the general syntax of Excel functions;  demonstrate how to use some basic functions;  demonstrate how to create and edit formulas; format worksheets for printing;   export worksheets in portable document format (.pdf);  demonstrate how to use conditional formatting;  demonstrate how to filter and sort data in worksheet; Dates Offered: Cohort Code Dates Deadline to EX13A-1901 July 24—August 9, 2019 Submit Nominees June 25, 2019 Who Should Attend: Public Officers at all levels.
Time: 8:30 AM - 12:30 PM Duration: Nine (9) half-day sessions.

Sessions may be held on consecutive or non- consecutive days each week.
12 EXCEL 2013 (BEGINNERS) continued POWERPOINT 2013 (BEGINNERS) continued Prerequisites: You should be:  able to use a personal computer with experience in using a mouse and keyboard;  comfortable in the Windows Operating System environment;  able to perform tasks such as: opening and closing a computer application, navigating Windows Explorer to open and save files and folders.
Training Hours: 27 Number of Participants per Cohort: Twenty-four (24) Objectives: At the end of the training programme, you should be able to:  navigate through the PowerPoint 2013    interface; switch between views and navigate through slides; set up and time a slideshow; insert slides, change slide layouts and themes; insert content elements into slides; create SmartArt and shapes in slides;    add animations to slides;  print slides and handouts;  deliver a presentation effectively.
Who Should Attend: Public Officers, at all levels.

Time: 8:30 AM - 12:30 PM Dates Offered: Cohort Code Dates Deadline to Duration: Six (6) half-day sessions.

Sessions may be held on consecutive or non-consecutive days each week.
EX13B-1901 July 1—22, 2019 EX13B-1902 January 6—24, 2020 Submit Nominees ** December 2, 2019 POWERPOINT 2013 (BEGINNERS) Prerequisites: You should be:  able to use a personal computer with in using a mouse and experience keyboard;  comfortable in the Windows Operating System environment;  able to perform tasks such as: opening and closing a computer application, navigating Windows Explorer to open and save files and folders.
Course Code: PP13B Overview: Research has shown that over 120 million people use Microsoft PowerPoint to deliver presentations.

One of the keys to delivering an effective presentation is to master the fundamentals of Microsoft PowerPoint.

Training Hours: 18 Twenty-four (24) No.

of Participants per Cohort: This programme will teach the basics of using this powerful application.
You will learn how to use themes and templates, format text, manage slide transitions, apply animations use presentations tools in your slide shows.

objects and to Dates Offered: Cohort Code Dates PP13B-1901 August 12—23, 2019 PP13B-1902 March 16—27, 2020 Deadline to Submit Nominees July 11, 2019 February 17, 2020 13 WORD 2013 (BEGINNERS) WORD 2013 (BEGINNERS) continued Course Code: WD13B Prerequisites: You should be: Overview: In today’s business world, it is impossible to avoid word-processing software.
Most Public Officers are expected to use some type of word processing application to create documents.

Microsoft Word is the world’s most common word processing application.

It is designed to help you move smoothly through the task of creating professional-looking documents easily and even with a bit of fun.

With Microsoft Word, you can do so much when it comes to creating high-end, professional quality documents.
You will learn the most effective ways to create sophisticated documents along with valuable time-saving create tips.

Whether compelling reports, persuasive sales letters or polished proposals, the programme will give you to make a good impression on any audience.
you need the skills to  able to use a personal computer with in using a mouse and experience keyboard;  comfortable in the Windows Operating System environment;  able to perform tasks such as: opening and closing a computer application, navigating Windows Explorer to open Training Hours: 24 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Learning Outcomes: At the end of the training programme, you should be able to: Cohort Code Dates Deadline to  navigate the Word 2013 interface; create and manage documents;   use templates to create documents;  apply formatting to text, paragraphs and documents; WD13B-1901 June 3—21, 2019 WD13B-1902 October 2—21, 2019 Submit Nominees ** September 4, 2019  use Word 2013 for desktop publishing;  insert and SmartArt, charts, images, shapes;  manage references in a document such table of format objects such as as endnotes, contents, citations; create and edit tables and lists; footnotes,   use mail merge;  proof documents.
Who Should Attend: Public Officers at all levels.

Time: 8:30 AM - 12:30 PM Duration: Eight (8) half-day sessions.

Sessions can be held on consecutive or non-consecutive days each week.
14 I N T E R P E R S O N A L S K I L L S P R O G R A M M E S 16 16 17 Customer Satisfaction Conflict Management & Resolution Protocol & Etiquette CUSTOMER SATISFACTION CONFLICT MANAGEMENT & RESOLUTION Course Code: CUSAT Course Code: COMAN Overview: directly customers In the consumer world, how you handle your affects organizational performance.

Therefore, it is essential that you learn the necessary “people skills” which are critical not only for organizational your personal development as well.
This training programme will give you the skills you need to gain respect and enhance customer relationships.
success but for Learning Outcomes: At the end of the training programme, you should be able to:  explain the role that customer service plays in organizational success;  understand the impact of good/bad customer service;  use appropriate tools to enhance the customer service experience;  demonstrate appropriate customer  service behavior; recognize the signals of customer irritation and learn how to respond appropriately.
Who Should Attend: Public Officers who are in direct contact with customers, either face-to-face or on the telephone.

Time: 8:30 AM - 4:30 PM Duration: One (1) day Prerequisites: None Training Hours: 6 Twenty-four (24) No.

of Participants per Cohort: Overview: Conflict is the result of people having different needs, opinions and expectations.

Conflict in human relationships is inevitable and if handled well, can provide a powerful tool the relationships.
Therefore, developing good techniques to manage and resolve conflicts is important.

significant growth for in This programme will equip you with the techniques to resolve workplace conflict.

The skills taught will enable you to develop conflict resolution strategies and effectively recognize, resolve and prevent conflict.
Learning Outcomes: At the end of the training programme, you should be able to:   identify how you view conflict; identify the main causes and signs of conflict;  explain the difference between conflict resolution and conflict management; compare and contrast the various personalities that contribute to conflict in the organization;   apply techniques for reaching effective solutions.

Who Should Attend: Public Officers at all levels.


Time: 8:30 AM - 4:30 PM Duration: One (1) day Prerequisites: None Training Hours: 6 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates CUSAT-1901 CUSAT-1902 CUSAT-1903 CUSAT-1904 CUSAT-1905 June 11, 2019 June 25, 2019 July 18, 2019 August 29, 2019 November 29, 2019 Deadline to Submit Nominees ** ** June 18, 2019 July 31, 2019 November 1, 2019 Dates Offered: Cohort Code Dates COMAN-1901 July 4, 2019 Deadline to Sub- mit Nominees June 4, 2019 COMAN-1902 September 12, 2019 August 15, 2019 16 PROTOCOL & ETTIQUETTE Course Code: PRODI Overview: training programme will help you This understand terms the meaning of “protocol” and ‘”etiquette”, how to recognize the linkages between them and how to use them in your personal and professional life.
the Learning Outcomes: At the end of the training programme, you should be able to:  demonstrate greater self-confidence in dealing with situations where etiquette and protocol are required;  effectively communicate with people from all social and professional backgrounds;  diplomatically communicate accordance acceptable norms and standards.

and people in internationally manage with with Who Should Attend: Public Officers at all levels.
Time: 8:30 AM - 4:30 PM Duration: One (1) day Prerequisites: None Training Hours: 6 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates Deadline to PRODI-1901 October 8, 2019 Submit Nominees September 9, 2019 PRODI-1902 November 26, 2019 October 29, 2019 PRODI-1903 December 9, 2019 PRODI-1904 February 18, 2020 November 11, 2019 January 21, 2020 17 L E A D E R S H I P S K I L L S P R O G R A M M E S Vision Commitment Integrity Empathy 19 Building Effective Teams 19 Leading Change & Transition 20 Executive Coaching 20 Middle Level Leadership Development 21 Supervisory Skills BUILDING EFFECTIVE TEAMS LEADING CHANGE & TRANSITION Course Code: BLDET Course Code: LEADC Overview: This training programme will help you develop a shared vision or understanding of high performing teams and identify the critical elements and individual contributions that make up this vision.
You will learn the key skills needed to address the challenges that arise in teams, how to appreciate team individual members and communicate effectively with them.

indifferences among Overview: This programme will teach you how to address the complexities of leading change and transition in the business environment.
Learning Outcomes: At the end of the training programme, you should be able to:  develop a mind-set that shifts from resisting accepting, welcoming and being able to generate it; change to Learning Outcomes: At the end of the training programme, you should be able to:  apply a change process to your organization’s change initiatives;  describe the characteristics of effective teams;  describe the stages of team development;  describe the individual differences and roles of team members;  demonstrate skills on how to support team development through its formative stages; communicate effectively with members; identify your contributions to the team.
team   Who Should Attend: Public Officers at all levels.

Time: 8:30 AM - 4:30 PM Duration: One (1) day Prerequisites: None Training Hours: 6 Twenty-four (24) No.
of Participants per Cohort: Dates Offered:  apply strategies to lead people through the different phases of their personal transition experiences; strategies organizational culture naturally resistant to change; shift that may be  develop to  develop strategies to move from the current state to the desired state;  describe how different organizational systems can be leveraged to bring about desired change; identify and engage stakeholders in a change initiative.
 Who Should Attend: Public Officers at middle and senior management levels.

Time: 8:30 AM - 4:30 PM Duration: Five (5) days Prerequisites: None Training Hours: 30 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates Deadline to Cohort Code Dates BLDET-1901 October 15, 2019 BLDET-1902 January 10, 2020 Submit Nominees September 16, 2018 December 6, 2019 Deadline to Sub- mit Nominees August 26, 2019 LEADC-1901 September 23—27, 2019 LEADC-1902 March 9—13, 2020 February 10, 2020 19 EXECUTIVE COACHING MIDDLE-LEVEL LEADERSHIP DEVELOPMENT Course Code: EXECO Course Code: MLDEV Overview: This programme forms an integral part of the wider Leadership Development Strategy.
It aims to support and enhance skills and emotional the intelligence competencies that are required to champion and implement change within organizations.

leadership Learning Outcomes: At the end of the training programme, you should be able to:  demonstrate enhanced personal effectiveness and leadership skills;  use guided reflection and change to fulfill personal development needs;  demonstrate emotional intelligence competencies;  demonstrate confidence leadership challenges.
in meeting Who Should Attend: Public Officers at middle and senior management levels.

Structure: *Introductory Session: One (1) full day.

Coaching Sessions: Six (6), one and a half hour sessions with the Certified Executive Coach.

The sessions will be arranged on mutually convenient dates and times between you and the Certified Coach.

360 Degree Assessment: This will be undertaken by your work colleagues both past and present.
Time: 8:30 AM - 4:30 PM Duration: Five (5) months Prerequisites: None Training Hours: 15 Six (6) No.

of Participants per Cohort: Dates Offered: Cohort Code Dates EXECO-1901 September 5, 2019* Deadline to Submit Nominees August 8, 2019 Overview: This programme will provide a learning experience for mid-level leaders across the public service.
It will provide you with the necessary skills to challenge and expand your knowledge allowing you to gain insight into strong, effective thus preparing you to effectively lead the public service into the future.
leadership, Learning Outcomes: At the end of the training programme, you should be able to:  identify your approaches; leadership style and  build effective relationships;  lead and develop high performing teams;  manage quality customer service; foster innovation in their teams;  interpret and implement organizational  strategy.

Public Officers at middle level management.

Who Should Attend: Time: 8:30 AM - 4:30 PM Duration: Five (5) days Prerequisites: None Training Hours: 30 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates MLDEV-1901 March 30—April 3, 2020 Deadline to Submit Nominees March 2, 2020 20 SUPERVISORY SKILLS Course Code: SUPSK Overview: This training programme will assist you in better understanding your role and function as a supervisor and teach you the requisite skills to increase your effectiveness and productivity in the workplace.
Learning Outcomes: At the end of the training programme, you should be able to:  apply the necessary knowledge, skills increase your and behaviours effectiveness as supervisors; to  apply the requisite skills to adapt to the changing demands in the workplace;  apply skills to improve delegating, coaching and performance feedback;  address difficult employee behaviours effectively.

Who Should Attend: Supervisors at all levels in the Public Service.
Time: 8:30 AM - 4:30 PM Duration: Three (3) days Prerequisites: None Training Hours: 18 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates SUPSK-1901 August 14—16, 2019 SUPSK-1902 October 2—4, 2019 SUPSK-1903 December 2—4, 2019 SUPSK-1904 March 23—25, 2020 Deadline to Submit Nominees July 15, 2019 September 4, 2019 November 4, 2019 February 24, 2020 21 P R O F E S S I O N A L S K I L L S P R O G R A M M E S 23 Fundamentals of Statistical Analysis Techniques 23 Project Management 24 Foundations of Records Management FUNDAMENTALS OF STATISTICAL ANALYSIS TECHNIQUES PROJECT MANAGEMENT Course Code: FOSAT Course Code: PROJM Overview: increasingly In today’s data-driven world, being able to extract information from data is becoming an important skill.
This programme will equip you with basic statistical analysis skills by teaching you the fundamental concepts of statistical practical analysis analysis application techniques.
a statistical provide and of Learning Outcomes: At the end of the training programme, you should be able to: conduct basic statistical analyses;   explain the fundamentals of statistical  analysis; communicate statistical concepts orally and in writing; ideas and  use appropriate statistical software for basic statistical analysis.
Who Should Attend: conversant Public Officers, at all levels, who need to become issues surrounding data as well as develop foundational statistical analysis skills to perform their duties.

with Time & Duration: Based on University of the West Indies, Open Campus course schedule.

Prerequisites: None Training Hours: 90 This programme is UWI Certified.

Twenty (20) No.
Twenty (20) No.

of Participants per Cohort: Structure: Overview: The ability to successfully manage projects from beginning to end, no matter their size, is a highly desirable skill.

This programme will give you an overview of the entire project management process, as well as key project management tools that can be used every day to deliver time and on successful projects on budget.
You will learn the fundamental principles of project management including an understanding of the framework, subject areas and processes.

The main reference the for International Standard ISO 21500— Guidance on Project Management.
the programme is Learning Outcomes: At the end of the training programme, you should be able to:  explain the management concepts; fundamental project  break project a manageable sections; down into  apply estimating techniques;  demonstrate basic skills in Microsoft Project;  develop a project charter and project plan.

Who Should Attend: Public Officers with limited or no experience in Project Management who are working or will be working as Project Managers.
Time: 8:30 AM - 12:30 PM Module 1: Foundations of Statistical Analysis* Module 2: Statistical Analysis and Duration: Twelve (12) half-day sessions.

Sessions may be held on consecutive or non- consecutive days each week.

Interpretation of Quantitative Data Module 3: Statistical Analysis Techniques II Dates Offered: Cohort Code Dates FOSAT-1901 January 7, 2020* Deadline to Submit Nominees November 4, 2019 Prerequisites: None Training Hours: 36 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates To qualify for the Certificate, you must complete all modules.

Modules 2 and 3 will be held subsequent to Module 1.

PROJM-1901 October 1— November 7, 2019 This programme is UWI Certified.
Deadline to Submit Nominees September 3, 2019 23 FOUNDATIONS OF RECORDS MANAGEMENT FOUNDATIONS OF RECORDS MANAGEMENT continued Course Code: RECMA Structure: Module 1: Records & Information Overview: Efficient record and data management is essential for any organization.

This training programme will teach you how to develop records best practices management.
the processed involved, the guidelines that apply, the steps that need to be taken and easy reference templates for use, storage and retrieval of data.
for data and focus on It will Management—An Overview* Module 2: Managing Active Records as Information Assets Module 3: Inactive Recordkeeping and Legal Compliance Module 4: The Management of Records in the Information Age Dates Offered: Learning Outcomes: At the end of the training programme, you should be able to: Cohort Code Dates  describe record and data management systems and their related processes;  explain the general guidelines that relate to record and data management; the data, storage and retrieval aspects of record and data management;  describe  design a storage and retrieval system; filing  implement and maintain a system;  develop guidelines for the retention and disposal of records;  archive and dispose records properly;  apply good administrative practices and processes to manage records effectively;  use technology to effectively manage Who Should Attend: Public Officers whose roles involve the management of records and data.
Time & Duration: Based on University of the West Indies, Open Campus course schedule.

Prerequisites: None Training Hours: 120 This programme is UWI Certified.

No.

of Participants per Cohort: Twenty-four (24) Deadline to Submit Nominees September 2, 2019 RECMA-1901 November 4, 2019* To qualify for the Certificate, you must complete all modules.

Modules 2-4 will be held subsequent to Module 1.
24 S E L F - M A N A G E M E N T P R O G R A M M E S 26 Emotional Intelligence 27 Orientation for New Entrants 27 Doing Work Well 28 Stress Management 28 Transitioning to Retirement EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE continued Dates Offered: Cohort Code Dates Deadline to Submit Nominees EMINT-1901 June 4—5, 2019 EMINT-1902 June 18—19, 2019 ** ** EMINT-1903 July 29—30, 2019 June 28, 2019 EMINT-1904 August 12—13, 2019 July 11, 2019 Course Code: EMINT Overview: can (EI) Intelligence Emotional be described as the way our emotions affect our actions.
It is the ability to sense and use emotions to effectively manage ourselves for positive outcomes.

This programme will help you understand your individual ‘Self’, as the foundation for how you take in and respond to the world around you.
Learning Outcomes: At the end of the training programme, you should be able to:  explain what Emotional Intelligence (EI) is;  understand why you should care about EI and why it is important in the workplace;  explain the five competencies of EI;  evaluate and appreciate your EI strengths and challenges;  explain how EI is critical for sustained leadership; EMINT-1905 EMINT-1906 EMINT-1907 EMINT-1908 EMINT-1909  explain the EI guidelines for self- EMINT-1910 development.
EMINT-1911 EMINT-1912 Who Should Attend: Public Officers at all levels.

Time: 8:30 AM - 4:30 PM Duration: Two (2) days Prerequisites: None Training Hours: 12 Twenty-four (24) No.
of Participants per Cohort: September 2—3, 2019 September 18—19, 2019 August 5, 2019 August 21, 2019 October 10—11, 2019 September 11, 2019 November 11—12, 2019 November 27—28, 2019 December 10—11, 2019 January 27—28, 2020 February 10—12, 2020 October 14, 2019 October 30, 2019 November 12, 2019 December 24, 2019 January 13, 2020 26 ORIENTATION FOR NEW ENTRANTS DOING WORK WELL Course Code: ORNEN Course Code: DOIWW Overview: This training programme will familiarize new entrants into the public service with the functions and operations of the public service and the broad responsibilities of Public Officers as well as the rules and regulations that guide them.
Learning Outcomes: At the end of the training programme, you should be able to:  explain some of rules and regulations guiding your employment in the Public Service; the  demonstrate Time skills Management, Customer Service and Professionalism; in  describe the roles of Trade Unions and Collective Agreements.

 apply financial planning tips to enhance your personal life.

Who Should Attend: New entrants in the Public Service.
Time: 8:30 AM - 4:30 PM Duration: Three (3) days Prerequisites: None Training Hours: 18 No.

of Participants per Cohort: Structure: Twenty-four (24) The first part of this programme requires you to read the Orientation for New Entrants Manual and answer an online questionnaire.

Thereafter, you will be selected to attend the face-to-face component.
Dates Offered: Cohort Code Dates ORNEN-1901 ORNEN-1901 ORNEN-1902 June 12—14, 2019 October 22—24, 2019 February 12—14, 2020 Deadline to Submit Nominees ** September 23, 2019 January 15, 2020 Overview: This programme will enable you to manage your work activities and relationships more effectively.

It will contribute to good work ethics and is applicable to any work activity.
The programme promotes the applicability of the Plan-Do-Check-Act Cycle and the underlying principles of respect, dedication and professionalism.

Learning Outcomes: At the end of the training programme, you should be able to:   explain complete work activities methodically; the importance of communication and team work;  demonstrate Cycle; the Plan-Do-Check-Act  explain the factors and benefits of good work ethics;  explain the importance of providing good customer service.
Who Should Attend: Public Officers at all levels.

Time: 8:30 AM - 4:30 PM Duration: One (1) day Prerequisites: None Training Hours: 6 Twenty-four (24) No.
of Participants per Cohort: Dates Offered: Cohort Code Dates DOIWW-1901 DOIWW-1902 DOIWW-1903 September 30, 2019 September 2, 2019 DOIWW-1904 June 6, 2019 June 24, 2019 October 14, 2019 DOIWW-1905 DOIWW-1906 DOIWW-1907 DOIWW-1908 November 1, 2019 December 5, 2019 February 27, 2020 March 24, 2020 Deadline to Submit Nominees ** ** September 13, 2019 October 3, 2019 November 7, 2019 January 30, 2020 February 25, 2020 27 STRESS MANAGEMENT TRANSITIONING TO RETIREMENT Course Code: STRMA Course Code: TSRET Overview: Stress is a fact of everyday life – but too much stress makes us ineffective and reduces the control we have over our lives.
There are strategies anyone can adopt to manage and reduce their own stress levels, as well as find a positive work-life balance.
training programme will help you This identify your personal difficulties, reflect upon your stress management and relaxation strategies and become more effective in handling everyday pressures in Learning Outcomes: At the end of the training programme, you should be able to:  describe stress from a medical and emotional perspective;  distinguish between good stress, bad  stress and their consequences; identify the signs and symptoms of stress; Who Should Attend: Public Officers, at all levels.
Time: 8:30 AM - 12:30 PM Duration: One (1) half-day Prerequisites: None Training Hours: 3 Twenty-four (24) No.

of Participants per Cohort: Dates Offered: Cohort Code Dates STRMA-1901 STRMA-1902 July 9, 2019 August 27, 2019 Deadline to Submit Nominees June 7, 2019 July 29, 2019 STRMA-1903 October 30, 2019 October 1, 2019 STRMA-1904 December 3, 2019 November 5, 2019 Overview: – transition to retirement can be The as challenging unexpectedly life challenging as other significant look changes.
While some people forward to retiring, for others, the thought of leaving the weekday structure, work colleagues and is daunting.

financial security This training programme will cover various aspects of retirement including finances, physical and mental well- being, finding a new sense of purpose and managing more free time.
Learning Outcomes: At the end of the training programme, you should be able to:  explain the importance of retirement   develop planning; calculate your retirement benefits; strategies identify appropriate standards of living for later life; to  apply techniques on how to cope with fluctuating inflation and changes in health.

Who Should Attend: This workshop is designed for Public Officers who are due to retire in the next five (5) years.
Time: 8:30 AM - 4:30 PM Duration: Three (3) days Prerequisites: None Training Hours: 18 No.
of Participants per Cohort: Twenty-four (24) Dates Offered: Cohort Code Dates TSRET-1901 TSRET-1902 TSRET-1903 TSRET-1904 July 24—26, 2019 August 28—30, 2019 October 16—18, 2019 February 19—21, 2020 Deadline to Submit Nominees June 25, 2019 July 30, 2019 September 17, 2019 January 22, 2020 28 CALENDAR OF PROGRAMMES 2019 2020 JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR Access 2013 (Beginners) Building Effective Teams Computer Basics Conflict Management & Resolution Customer Satisfaction Doing Work Well Effective Communication Emotional Intelligence Excel 2013 (Advanced) Excel 2013 (Beginners) Executive Coaching * * * * * * * * Foundations of Records Management Fundamentals of Statistical Analysis Techniques Leading Change & Transition Middle-Level Leadership Development Minute Taking Oral & Written Communication Orientation for New Entrants * PowerPoint 2013 (Beginners) Project Management Protocol & Etiquette Public Sector Accounting * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 29 CALENDAR OF PROGRAMMES 2019 2020 JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR Report Writing Stress Management Supervisory Skills Transitioning to Retirement Understanding the Finance Act Word 2013 (Beginners) * * * * * * * * * * * * * * * * * * * * * 30