Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698079820732.pdf (Singapore)
ANNUAL REPORT 2019/20 FOR PERIOD ENDING 31ST MARCH 2020 TABLE OF CONTENTS Chairperson’s Message ......................................... 01 Governing Board ................................................. 02 Corporate Governance ......................................... 03 Corporate Profile ................................................. 04 Organisation Structure ........................................ 05 Senior Management ............................................ 06 National Examinations Statistics .......................... 07 Financial Overview .............................................. 10 National Examinations Activities .......................... 11 Leveraging Technology for Exam Administration ... 14 International Relations and Exchanges ................. 17 Assessment Services and Products ....................... 19 Organisational Excellence .................................... 22 Financial Statements ........................................... 28 CHAIRPERSON’S MESSAGE 1 April 2019 marks SEAB’s 15th Anniversary.
As I reflect on this, what gives me a quiet pride is how much SEAB has accomplished within the last 15 years.

It does so without fanfare, going the extra mile always to ensure that the yearly national examinations are organised smoothly and every candidate is given a fair assessment.

Over the years, SEAB has established for itself a strong reputation and contributed significantly to the Singapore education system.
These achievements are possible only because of the unwavering commitment and forward thinking by its management team and staff.

Today, we celebrate the achievements of SEAB in the year 2019/2020.

SEAB’s work in the year illustrates the organisation’s continuous efforts in pushing boundaries without compromising the integrity and validity of assessment.

The spirit of striving for excellence has enabled the organisation to respond swiftly in an uncertain and unpredictable operating environment.
First, the COVID-19 pandemic situation presented SEAB with unprecedented challenges in its various operations, notably the release of the 2019 GCE A-Level results.

Nationwide, elevated safe distancing measures had been put in place for public safety.

Because of SEAB’s business continuity plans, we were able to quickly implement a seamless results collection.
While candidates who were well and not affected by the precautionary measures could collect their results from school, they were also provided with the alternative of viewing their results securely online.

Technology is a key enabler in shaping the future of examinations.

SEAB’s digitalisation efforts to enhance the administration and conduct of examinations are reaping results.
SEAB has successfully completed the development of the e-Coursework System and commissioned it for a few coursework subjects in 2019.

This is a significant milestone.

Schools can save time as they submit their coursework scores to SEAB electronically and securely.

The e-Moderation module allows for increased quality in terms of assessment accuracy and assurance consistency, providing rich data on areas in which data was previously unavailable or difficult to obtain.
These will help in test development as well as provide useful insights on teaching and learning practices.

We are delighted to witness the completion of SEAB’s new building, as staff are brought together from the different campuses to work at a single location.

The nine-storey building is designed to meet the Building and Construction Authority’s Green Mark Platinum standard through adopting green and environmentally friendly measures to save energy and minimise waste for long- term sustainability.
The building has been purpose- built to improve productivity in examination operations especially through technology.

We are now able to centralise all our operations, such as the examination registration and administration, school briefings and training services, in a single, accessible location.

Schools and other clients will therefore enjoy much greater convenience.

SEAB has matured as a strong and future-ready organisation in the last 15 years.
It is the work of many through the years, the outcome of clear thinking and the singleness of purpose of management and staff working closely together.

My sincere thanks to every one of them.

Last but clearly not least, I wish to thank all Board members for their wise guidance and support so generously given.
MS HO PENG Chairperson Singapore Examinations and Assessment Board 1 ANNUAL REPORT 2019/2020 GOVERNING BOARD CHAIRPERSON Ms Ho Peng Advisor Ministry of Education Mr Wong Siew Hoong Director-General of Education Ministry of Education Professor Bernard Tan Senior Vice-Provost (Undergraduate Education) National University of Singapore Mr Jonathan Yuen Partner Rajah & Tann Singapore LLP Mr Richard Hoo Deputy Chief Executive Officer, Infrastructure Planning, Urban Redevelopment Authority Chief Infrastructure Planning Officer Ministry of National Development Mr Chan Cheow Hoe Government Chief Digital Technology Officer / Deputy Chief Executive Government Technology Agency Mr Jason Chen Deputy Secretary (Workplaces) Ministry of Manpower Ms Juthika Ramanathan Chief Executive (Office of the Chief Justice) Supreme Court of Singapore Mr Chin Chi Leong Deputy Chief Executive Officer (Building Control) / Commissioner of Buildings Building and Construction Authority Mr Yue Lip Sin Chief Executive Singapore Examinations and Assessment Board 2 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD CORPORATE GOVERNANCE AUDIT COMMITTEE The Audit Committee provides guidance on the financial governance of SEAB.
Its purpose is to ensure the adequacy of the Board’s financial reporting process, including the internal control structure and procedures for financial reporting, and monitor the integrity and appropriateness of SEAB’s financial statements.

Chairman: Mr Jonathan Yuen Members: Mr Chan Cheow Hoe Mr Jason Chen HUMAN RESOURCE COMMITTEE The Human Resource Committee provides guidance on overall human resource strategies to support the Board’s performance.
Its purpose is to ensure that SEAB has an effective organisational structure and appropriate manpower establishment, and that sound human resources and competitive compensation policies and practices are in place.

Chairman: Mr Wong Siew Hoong Members: Professor Bernard Tan Mr Richard Hoo Mr Yue Lip Sin 3 ANNUAL REPORT 2019/2020 CORPORATE PROFILE VISION MISSION A trusted authority in examinations and assessment, recognised locally and internationally.
We assess educational performance so as to certify individuals, uphold national standards and advance quality in assessment worldwide.

CORE VALUES Integrity We act with honesty at all times.

Value People We respect and care for our people.

Each one makes a unique contribution to our organisation.

We give our best at all times to meet the needs of our customers.

Commitment Professionalism We live by high standards of work and conduct.

We learn continuously to improve our knowledge and skills.
Teamwork We combine our talents and effort for superior outcomes.

Together, each achieves more.
4 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD ORGANISATION STRUCTURE CHIEF EXECUTIVE Singapore Examinations and Assessment Board Mr Yue Lip Sin Assessment and Exam Cluster Corporate Cluster Assessment Planning and Development Division (APDD) • Examination Syllabuses • Question Papers • Marking and Grading • Teacher Training (National Examinations) • Exam Standards Corporate Services Division (CSD) • Human Resource • Organisation Capability • Knowledge Management • Facilities and Estate Management • Registry • Office Administration Corporate Communications Department Information Technology Department Exam Operations Division (EOD) Planning and Finance Division (PFD) • Administration of National • Corporate Planning • Finance • Procurement • Assessment Training and Consultancy Services • Administration of non- National Examinations Examinations • Conduct of National Examinations • Exam Systems • Operations Support • Logistics Management Research and Development Division (RDD) • Assessment Research (Assessment for Learning/ Examinations) • Research on Assessment Technology 5 ANNUAL REPORT 2019/2020 SENIOR MANAGEMENT Mr Yue Lip Sin Chief Executive Ms Yeo Su-Lin, Selena Senior Director Corporate Cluster Mrs Cheah Mei Ling Director Assessment Planning and Development Mr Lee Ah Huat Director Assessment Planning and Development Mr Pang Chong Han Director Exam Operations Ms Tay Lai Ling Director Research and Development Ms Ong Ai-Di Director Corporate Services 6 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD 2019 NATIONAL EXAMINATIONS STATISTICS 2019 NATIONAL EXAMINATIONS STATISTICS Candidates* Subjects Papers Scripts PSLE 40,729 25 71 454,277 GCE N(T)-Level 4,320 15 39 63,281 GCE N(A)-Level 10,439 24 63 167,125 GCE O-Level 41,747 63 197 612,073 GCE A-Level 25,360 84 208 205,377 Grand Total 122,595** 211 578 1,502,133 * Refers to the number of candidates who register for at least one subject in the respective examination level.
** This figure refers to the total number of candidates who registered for one or more level of examinations.

For example, candidates in the N(A) course may also register for subjects at the O-Level.
8 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD 2019 NATIONAL EXAMINATIONS RESULTS BY LEVELS PSLE Express N(T) – Level N(A) – Level Not Posted Percentage qualified for secondary course 66.3% 11.2% 21.0% 1.6% Percentage awarded certificate 98.1% Percentage awarded certificate 99.5% GCE N(T)-Level GCE N(A)-Level GCE O-Level GCE A-Level Percentage with at least 3 O-level passes Percentage with at least 5 O-level passes 96.5% 85.2% Percentage with at least 3H2 Passes, with a pass in GP or KI 93.4% 9 ANNUAL REPORT 2019/2020 FINANCIAL OVERVIEW Revenue Operating Grants (S$) 15000000 12000000 9000000 6000000 3000000 7 7 5 , 8 3 0 , 1 1 6 4 2 , 5 4 4 , 1 1 5 7 5 , 8 6 1 , 2 1 (S$) 100000000 80000000 60000000 40000000 20000000 8 3 3 , 7 5 6 , 4 8 9 5 0 , 0 2 0 , 8 7 3 7 2 , 4 0 0 , 6 7 0 FY19 FY18 FY17 0 FY19 FY18 FY17 Accumulated Surplus Operating Costs (S$) 60000000 50000000 40000000 30000000 20000000 10000000 5 6 0 , 9 0 2 , 6 5 4 0 0 , 5 6 7 , 4 5 0 9 9 , 2 9 9 , 3 5 (S$) 100000000 80000000 60000000 40000000 20000000 5 3 9 , 9 3 3 , 4 9 4 1 4 , 1 7 8 , 9 8 3 1 1 , 5 8 9 , 9 8 0 FY19 FY18 FY17 0 FY19 FY18 FY17 10 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD NATIONAL EXAMINATIONS ACTIVITIES KEY NATIONAL EXAMINATIONS ACTIVITIES 2019 PRIMARY SCHOOL LEAVING EXAMINATION (PSLE) The 2019 PSLE written examinations were conducted from 26 September to 2 October 2019.
The examination results were released on 21 November 2019.

2019 SINGAPORE-CAMBRIDGE GCE N(T)- LEVEL AND N(A)-LEVEL EXAMINATIONS The GCE N(T)-Level and N(A)-Level written examinations were conducted from 16 September to 18 October 2019.

The examination results were released on 19 December 2019.

The GCE N(A)-Level certificate is awarded to candidates who obtain a pass grade of Grade 5 or better in at least one N(A)-Level subject.
The GCE N(T)-Level certificate is awarded to candidates who obtain a pass grade of Grade D or better in at least one N(T)-Level subject.

2019 SINGAPORE-CAMBRIDGE GCE O-LEVEL EXAMINATION The GCE O-Level written examinations were conducted from 8 October to 15 November 2019.

The examination results were released on 13 January 2020.

The GCE O-Level certificate is awarded to candidates who obtain Grade 6 or better in one or more subjects.
12 2019 SINGAPORE-CAMBRIDGE GCE A-LEVEL EXAMINATION The GCE A-Level written examinations were conducted from 26 October to 2 December 2019.

The examination results were released on 21 February 2020.

The GCE A-Level certificate is awarded to candidates who obtain Grade E or better in one or more subjects at the H1-Level or H2-Level.
SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD KEY NATIONAL EXAMINATIONS ACTIVITIES COVID-19 PRECAUTIONARY MEASURES FOR RELEASE OF GCE A-LEVEL EXAMINATION RESULTS In line with precautionary measures to protect students and staff in schools against the COVID-19 viral infection, SEAB had arranged for all school and private candidates to view their results online via the results release system using SingPass or system-generated passwords.
School candidates could still go back to their schools to collect their results in person if they were well or were not on Quarantine Order (QO) or Leave of Absence (LOA) as of 21 February 2020 or were not affected by travel restrictions to Singapore.

e-EXAMINATIONS For the 2019 PSLE and GCE-Level examinations, the following e-Examinations were offered: Examination Level Type of e-examination No.
of Subjects PSLE e-Oral examinations GCE-Level e-Written examinations LC examinations (via e-Broadcast mode) Computer-based practical examinations e-Oral examinations Listening Comprehension (LC) examinations (via e-Broadcast mode) 6 18 10 2 25 23 The GCE O-Level Exercise and Sports Science is a new examinable subject in 2019 whereby the written paper component is conducted via e-Examination mode.
The written paper comprises a variety of question types such as multiple-choice, drag-and-drop and fill-in-the-blanks, and video-based short answer questions.

The subject was taken by about 330 students across 17 secondary schools and was conducted in October 2019.

13 ANNUAL REPORT 2019/2020 LEVERAGING TECHNOLOGY FOR EXAM ADMINISTRATION 14 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD LEVERAGING TECHNOLOGY FOR EXAM ADMINISTRATION OSM will be progressively introduced for the marking of PSLE scripts.
Markers for Higher and Foundation Mother Tongue Language subjects at Nanyang, Ngee Ann and Keming Primary Schools participated in a hands-on familiarisation session on OSM on the last day of the 2019 PSLE marking exercise.

ONSCREEN MARKING Onscreen Marking (OSM) is the marking of examination scripts digitally on a computer screen.

It involves the scanning of answer scripts, processing of scanned scripts, and marking using computer devices in a secured network environment.
OSM was successfully carried out for the first time using the Integrated Digitisation of Scripts and Electronic Marking System in 2019 for the following subjects: Subject Number of candidates GCE N(T)-Level Basic Mother Tongue Language GCE N(A)-Level Social Studies GCE O-Level Higher Mother Tongue Languages GCE O-Level Mother Tongue Language Literature GCE A-Level H2 General Studies in Chinese 3,648 9,786 8,098 164 122 15 ANNUAL REPORT 2019/2020 e-COURSEWORK SYSTEM SEAB commissioned the e-Coursework System in June 2019.
The System is one of the many digital transformations that SEAB is making to the examination processes.

The e-Coursework System introduced electronic submission and verification of coursework marks, artefacts and reports.

The benefits of this digitisation innovation include manpower savings for schools as they are now able to upload and submit the coursework artefacts without the need to make multiple trips to SEAB for delivery and collection of the artefacts.
This enhances physical security of the examination submission against loss and damage.

The System also supports moderation of submitted work, increasing quality assurance in terms of assessment accuracy and consistency, and will support future data-driven enhancements to assessment and administration.

In 2019, the e-Coursework System was successfully used for these subjects: a) O-Level Exercise and Sports Science; b) N(T)-Level Food Studies; c) O-Level Drama; and d) A-Level H2 Art.
To prepare schools for the use of the e-Coursework System and help them to be familiar with the new processes, SEAB conducted subject-specific workshops in various months of 2019 for appointed coursework examination personnel such as assessors, key personnel and moderators.

These personnel also had hands-on experience with the System during the workshops.
DIGITAL EXAMINATION CERTIFICATES The launch of OpenCerts was announced by Minister for Education, Mr Ong Ye Kung, on 3 May 2019 as part of MOE’s commitment to using technology to serve the education sector better.

SEAB was one of the 18 institutions and agencies onboard the project.

SEAB has progressively made available past years’ GCE- Level examination results digitally.
Individuals who have lost or do not have their examination certificate can now retrieve their examination results from a secured online platform with their SingPass at no cost.

To date, candidates who took the Singapore-Cambridge GCE- Level examinations between 1985 to 2019 would be able to access their results via their MySkillsFuture Skills Passport.
16 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD INTERNATIONAL RELATIONS AND EXCHANGES CORPORATE VISITS On 31 July 2019, SEAB hosted a group of 30 senior educators from the United Arab Emirates (UAE), comprising mostly teachers teaching different grades.

As the UAE was undergoing examination reforms, SEAB shared our examination systems and processes with them.
SHARING AND LEARNING OF ASSESSMENT PRACTICES AT INTERNATIONAL CONFERENCES AND SEMINARS SEAB participates actively international conferences and seminars with the objective of sharing our assessment expertise and learning from other field experts.

in various In 2019, some of SEAB’s Assessment Specialists from the Assessment Planning and Development Division were invited to give keynote speeches or to share their assessment knowledge at various platforms: b.
21st asian Forum for English Language Testing in asia held in October 2019 in Vietnam, organised by University of Languages and International Studies: Lead Assessment Specialists, Ms Joys Ng and Ms Cheong Yin Yuen, gave a presentation on “An Online Standardisation Course for English Language Oral Examiners in Singapore”.

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2nd International Conference on Educational assessment and Policy held on 24 September 2019 in Jakarta, Indonesia, organised by Puspendik, the Center for Educational Assessment in the Ministry of Education and Culture: Dr Rajenthiran Sellan, Lead Assessment Specialist, from the Assessment Planning and Development Division, was one of the three keynote speakers.

He spoke on “Expanding Assessment Practices in the Policy Context of Greater Teacher Autonomy in Singapore”.
18 C. 9th International Chinese Language Teaching Conference held in December 2019 in Taiwan, jointly organised by the Singapore Chinese Teachers’ Union and the National Kaohsiung Normal University (Taiwan): Assessment Specialists, Ms Chin Siew Hong and Ms Law Geok Cheng, presented “SEAB’s journey in the implementation of the e-Oral Examination for the Primary School Leaving Examination”.
SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD ASSESSMENT SERVICES AND PRODUCTS TRAINING AND CONSULTANCY SERVICES Between April 2019 and March 2020, a total of 106 workshops were conducted for 2,867 participants.

The workshops included Primary 4 Assessment Literacy Workshops, Certificate in Educational Assessment (CEA) and assessment workshops for the respective subjects and levels.
SEAB ASSESSMENT FOR LEARNING (AfL) TOOLS: MATHSCHECK AND CATALYTICS MathsCheck and CATalytics are computer-based AfL tools that provide qualitative information on students’ performance in core knowledge and skills in Primary Mathematics to help strengthen teaching and learning in schools.

Since 2014, MathsCheck Primary 2 (MCP2) was administered at the end of each year while MathsCheck Primary 4 (MCP4) was first administered in end 2018.
While MCP2 allowed for early and timely intervention, MCP4 provided schools with another opportunity for a milestone check and further intervention before their students go on to Primary 6.

The development of CATalytics was accelerated to have the full suite of topics ready by end 2021.

When this is achieved, MCP4 will be transformed into a Multistage Adaptive Test to provide the first level screening in identifying the topics each student has not adequately managed at a particular grade level.
Students will then be directed to the relevant Topical CATalytics for a more granular diagnosis at the topical level.

20 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD ASSESSMENT SERVICES AND PRODUCTS Two seminars were conducted for 812 participants: a.

The Standards-Referenced Assessment Seminar was conducted in April 2019.

The concept of standards- referenced assessment was shared with the School Leaders and Key Personnel of primary schools; and b.
The Assessment Literacy Learning Series (ALLS) (Secondary – Languages and Humanities) Seminar was conducted in July 2019.

The seminars were well received as they helped to clarify teachers’ queries about assessment practices and principles.
AEIS/SPERS-SECONDARY TESTS SEAB successfully conducted the Admissions Exercise for International Students (AEIS) and School Placement Exercise for Returning Singaporeans – Secondary (SPERS-Sec) at the Singapore EXPO Convention and Exhibition Centre in September 2019, which involved 3,100 candidates for AEIS and 300 candidates for SPERS- Sec.

The results for SPERS-Sec and AEIS were released to MOE in October 2019 and November 2019 respectively.
SEAB also successfully conducted the Supplementary Placement Exercise (SPE) test for 102 candidates at the Tiong Bahru Examinations Centre in December 2019.

The results were submitted to MOE in January 2020.

The SPE is a centralised exercise for the school placement of returning Singaporeans who had missed the earlier exercise in September 2019.
SEAB successfully conducted the Supplementary Admissions Exercise for International Students (S-AEIS) at the Singapore EXPO Convention and Exhibition Centre in February 2020 for about 1,400 candidates.

The results were submitted to MOE in March 2020.

SINGAPORE INTERNATIONAL PRIMARY SCHOOL EXAMINATION (iPSLE) Singapore (Cambodia) International Academy and in Maldives were Brightway certified as new iPSLE Centres.
As of March 2020, the total number of iPSLE Centres across eight countries – Cambodia, Indonesia, Malaysia, Maldives, Myanmar, Philippines, Thailand and Vietnam, is 19. International School About 1,300 candidates took the iPSLE in 2019.

The iPSLE results were released to the iPSLE Centres in November 2019.

CONDUCT OF MID-TERM ASSESSMENT FOR HOME-SCHOOLERS AT PRIMARY 4 The mid-term assessment for Primary 4 home-schoolers was held in September 2019 for 56 candidates.
The results were released to MOE in October 2019.

ONLINE INDICATION OF INTEREST FOR NON- SINGAPORE CITIZEN / NON-PERMANENT RESIDENT CHILDREN SEEKING ADMISSION TO PRIMARY ONE MOE has commissioned SEAB to administer the Online Indication of Interest for Non-Singapore Citizen or Non- Permanent Resident children seeking admission to Primary One in 2020.

About 3,700 applicants registered interest via the Centralised Placement Test their Registration System (CPTRS).
21 ANNUAL REPORT 2019/2020 ORGANISATIONAL EXCELLENCE ORGANISATIONAL EXCELLENCE REDEVELOPMENT OF SEAB BUILDING The Temporary Occupation Permit for the SEAB building was obtained on 24 February 2020 with the building being officially handed over to SEAB on 16 March 2020.

SEAB officers had completed their move back to the new building in batches from 9 to 23 March 2020.

The construction of SEAB’s new building was an 18-month project, which commenced on 9 July 2018 and completed in December 2019.
Up to 750 workers were deployed onsite for construction and about 1.5 million manhours of work were put in, with no accidents reported.

The project required the coordination on multiple fronts involving 52 sub-contractors and various agencies including SCDF, BCA, HDB, LTA, URA, SLA, NEA, SPPG, and Town Council.
With this redevelopment, SEAB is able to consolidate our operations at three sites at Jalan Bukit Ho Swee, Lower Delta Road and West Coast Road with a total land area of 4.41 hectares into one site of 0.85 hectares.

The building is purpose-built and leverages on technology to upgrade and improve productivity in examination operations.
The building is also designed to meet the BCA Green Mark Platinum standard by adopting green and environmentally friendly measures to save energy, minimise waste and cut down costs to ensure long-term sustainability.

23 ANNUAL REPORT 2019/2020 STAKEHOLDER ENGAGEMENT SEAB engaged 120 participants from the Management and Leadership in Schools (MLS) Programme and Teacher Leaders Programme (TLP) of the National Institute of Education (NIE).
The participants actively discussed various topics such as assessment planning and development, exam processes and e-Examinations with SEAB senior management and assessment specialists.

In October and November 2019, SEAB hosted two visits for the management team from the Ministry of Education (MOE).

The first group was led by Permanent Secretary, Mr Lai Chung Han while the second group was led by Director-General of Education, Mr Wong Siew Hoong.
The MOE management team was briefed on the processes for onscreen marking (OSM), and was given a demonstration on the cutting, scanning, and verification processes that transformed hard copy answer booklets into scanned images that are ready for onscreen marking.

They also observed the live OSM exercise for the GCE N(A)-Level Social Studies and interacted with some marking personnel.
SEAB also shared on the e-Examination journey and mathematics products developed by SEAB to support computer- adaptive assessment for learning.

Overall, the MOE management team gained a better understanding of SEAB’s journey in OSM and the endeavours embarked by SEAB to improve national examinations experiences as well as assessment for learning.
24 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD IN-SOURCING OF CUSTOMER SERVICE FUNCTIONS As part of SEAB’s plan to transform its customer service, a one-stop customer service will be provided to our customers in SEAB’s new building.

Taking a phasal approach, SEAB completed the in-sourcing of email functions from MOE’s Customer Service Branch in December 2019.
The call and walk-in functions would continue to be supported by MOE till the implementation of the required systems and infrastructure such as the Call Management System and e-services portal for candidates.

for junior officers.


This MANAGEMENT LEARNING PROGRAMME (MLP) A new Management Learning Programme was launched to provide holistic and structured developmental included opportunities building competencies in Cognitive Abilities and Sense of Perspective, sharpening their ability to draw connections between SEAB’s strategy development and day-to-day deliverables as well as strengthening their awareness of the work in SEAB to better equip them for future responsibilities.
19 officers were identified for the inaugural run of MLP, a blended learning programme that would commence from 1 April 2020.

PEOPLE AWARDS 2019 SEAB INSpirE AWARDS The SEAB INSpirE Awards seek to recognise and reward SEAB officers for their efforts in ideation, innovation, process improvements and service excellence.

This year, a total of 88 awards were given out – 48 Bright Sparks Awards, 38 Service Excellence Awards, 1 Innovator Award and 1 Ideator Award.
2019 MOE INNERGY (STATUTORY BOARDS) AWARDS SEAB’s project “Leveraging Technology to Enhance Assessment and Stakeholder Engagement” received a Bronze Award.

ORGANISATIONAL EXCELLENCE AGENCY ICT INFRASTRUCTURE SECURITY ASSESSMENT (AIISA) The objective of AIISA is to assist agencies in identifying gaps in entry and exit points, and areas for improvement in their ICT environment, as well as to take actions to address any non-compliance.
The audit on 26 selected devices was conducted by the auditor from 1 October to 29 November 2019.

Comparing with the previous audit in 2016, there was an overall increase in SEAB’s compliance level with IM8 Policies and WOG Standards and Guidelines in 2019, which also exceeded the requirements stated.

It was highlighted in the report that SEAB had done well in eight areas under the Wired LAN domain and three areas under the Baseline domain.
SURVEY ON PUBLIC OFFICERS’ SATISFACTION WITH WORKPLACE ICT TOOLS AND SERVICES (G2E SURVEY) Conducted annually since 2012, the G2E survey aimed to measure public officers’ satisfaction with their workplace ICT tools and services.

For 2019, SEAB obtained an 87% satisfaction level and was ranked 3rd among 90 agencies.

This result also saw an improvement of 22% when compared to the 65% satisfaction level in 2018.
2019 NATIONAL DAY AWARDS Public Administration Medal (Silver) • Ms Tay Lai Ling, Director, Research and Development Commendation Medal • Ms Ng Siok Leng, Lead Assessment Specialist, Exam Standards • Ms Goh Hui Ling Christine, Senior Assessment Specialist (Humanities) • Ms Roslinda Sahamad, Senior Assessment Specialist (Malay Language) Long Service Medal • Ms Cheong Yin Yuen, Lead Assessment Specialist (Languages and Literature) • Mr Ramachandran Sankaran, Senior Assessment Specialist (Tamil Language) 25 ANNUAL REPORT 2019/2020 LONG SERVICE AWARDS 5 Years 1.
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Ms Ee Yuen Hui, Deputy Director, Planning and Finance Mr Gan Ying Quan, Assistant Manager, Office and Estate Management Ms Huang Yuezhuang, Manager, Human Resource Mr Lai Zhiyuan Desmond, Research Officer, Assessment Research (Assessment for Learning) Mr Liong Hai Chew Albert, Senior Manager (Marking and Moderation), Exam Operations and Logistics Mr Loh Kok Wah Desmond, Assistant Manager (GCE Exam Administration), Exam Planning and Administration Ms Ng Meow Yin Adeline, Senior Assessment Specialist (Chinese Language) Ms Tan Hui Ling, Manager (PSLE), Exam Planning and Administration Ms Tong Chiew Beng Audrey, Manager, Exam Systems 10.
Ms Wong Hui Woon Irene, Assistant Director, Corporate Communications 10 Years 1.

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Mr Thamil Sekar Adakalam, Executive (PSLE), Exam Planning and Administration Mr Fong Yick Chee, Senior Assessment Specialist (Sciences) Ms Low Kiah Woon, Assessment Specialist (Sciences) Dr Ng Yee Ping Diana, Senior Assessment Specialist (Sciences) Ms Norahfizawati Hassan, Executive, Directors’ Office Mr Pao J-Kai, Assistant Manager (GCE Exam Administration), Exam Planning and Administration Mr Yiow Kok Seng, Senior Manager (Marking and Moderation), Exam Operations and Logistics 15 Years Ms Cheam Wee Seng, Manager, Finance Mr Chiang Chee Meng David, Manager (Marking and Moderation), Exam Operations and Logistics Ms Chua Weng Cher Molly, Senior Executive (Candidate Services), Exam Planning and Administration Ms Goh Wei Ling Christine, Senior Assessment Specialist (Humanities) Ms Leong Wai Han Elissa, Manager, Human Resource Dr Pang Wai-Kit Alwyn, Lead Assessment Specialist (Mathematics) Mr Yee Wai Leong Caleb, Assessment Officer (Mathematics) 1.
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26 SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD ORGANISATIONAL EXCELLENCE 20 Years 1.

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Ms Koh Wendy, Assessment Officer (Sciences) Mrs Lee-Sem Seow Wei, Assessment Officer (Chinese Language) Ms Ng Siok Leng, Lead Assessment Specialist, Exam Standards Mr Ng Teck Kie Anthony, Senior Manager, Exam Systems Mr Ong Joo Lim, Manager, Assessment Services Ms Wong Pau Lin Pauline, Senior Assessment Specialist (Mathematics) 25 Years 1.

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Mr Chew Ying Choy, Manager (Operations Support), Exam Operations and Logistics Mr Ramachandran Sankaran, Senior Assessment Specialist (Tamil Language) 30 Years 1.

Ms Siti Zahara Sukaimi, Lead Assessment Specialist (Malay Language) 35 Years 1.

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Ms Haslindah Atan, Executive (Operations Support), Exam Operations and Logistics Ms Chong Kwei Kuen Karen, Deputy Director, Assessment Planning and Development Mdm G Santha Mary, Executive (PSLE), Exam Planning and Administration 40 Years 1.
Ms Lim Bee Hiong Bernadette Jane, Deputy Director, Assessment Planning and Development 27 ANNUAL REPORT 2019/2020 FINANCIAL STATEMENTS SINGAPORE EXAMINATIONS AND ASSESSMENT BOARD 31 MARCH 2020 ACKNOWLEDGEMENT Images are courtesy of MINISTRY OF EDUCATION www.seab.gov.sg