Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697751055463.pdf (Ireland)
Role Profile Food Service Team Member Location of Post: Oireachtas Catering Facilities Reports to: Restaurant Supervisor and Catering Manager Staff Reporting to this Post-holder: None Main Purpose of Job: (Job Summary) The purpose of this role is to serve customers of the Oireachtas Catering Faculties, Leinster House.
The Oireachtas Catering Facilities consist of a number of different outlets and Food Service Team Members will work across all outlets at the direction of the Catering Manager: Members Restaurant Customers include Members of Dáil and Seanad Eireann, staff of the Houses of the Oireachtas, foreign dignitaries and visitors and the waiter’s role is to ensure an appropriate welcome and a professional relaxed atmosphere during service.
Self-Service Restaurant The Self-Service Restaurant is an informal restaurant style venue and seats approximately 160; it offers a range of hot and cold menu items, tea coffee, pastries, scones, fruit and confectionary products.

The Self-Service Restaurant operates year-round Monday to Friday and offers breakfast, lunch and dinner services.

The Self-Service Restaurant can cater for up to 500 meals in any given day.
Coffee Dock The Coffee Dock is a small self-service coffee shop located in LH2000; it offers a limited range of tea, coffee and pastries.

Visitors and Members Bars There are two bars in Leinster House which are run by the same staff.

Soup and sandwiches are on offer in the Visitors Bar, while a full lunch and evening menu is available in the Members Bar.

Main duties and responsibilities (Restaurant): (Job Content) • Greet customers and escort them to their tables.
• Present menus to guests and answer questions about menu items, making recommendations upon request; understand allergens and recipes for each dish.

Inform customers of daily specials.

• Serve food and/or beverages to guests and serve speciality dishes at tables as required.

• To maintain a high standard of service and be discreet and professional at all times.

• To be responsible for the service of events in any private meeting/ dining rooms.
1 • Customers include Members of Dáil and Seanad Eireann, staff of the Houses of the Oireachtas, foreign dignitaries and visitors and when working in the Restaurant you must ensure there is an appropriate welcome and a professional relaxed atmosphere during service.

Self-Service Restaurant • Basic preparation of food.

• Serving of meals in the Self-Service.

• Cleaning the service area and equipment, with particular attention to cleaning requirements around Covid 19.
• Preparation of the dining areas, ensuring food hygiene and health and safety regulations are adhered to at all times.

• Operation of the POS, cash handling and other till transactions.

Visitors and Members Bars • All aspects of food preparation, cooking and presenting of salads and sandwiches according to company guidelines/customer preferences.
• Maintain a safe and hygienic working environment, to include proper storage of food, equipment, utensils and implements, prevention of working environment hazards and accidents at work, following accident, first aid and emergency procedures.

• Abiding by all legal requirements, food hygiene regulations and food safety laws.

• Cleaning, sanitizing and disinfecting all sandwich prep areas daily.

• Maintaining and handling knives safely throughout work activities.
General Duties and Responsibilities • To report daily to the supervisor with regard to service, comments and any problems or issues encountered openly and honestly.

• To know Members by name and address them with appropriate titles • To ensure all work is carried out in a hygienic manner and that all work areas have excellent hygiene standards.

• To work closely with the Kitchen and admin, reservations to ensure open channels of communication at all times.
• Maintaining a professional, safe and hygienic appearance on duty including full Oireachtas Catering Facilities uniform.

• Complete all paperwork (HACCP, hygiene, orders, requisitions etc.)

accurately, legibly and clearly.

• Clocking should be completed through the SRA system for all breaks and at the start and end of a shift which will be verified by your supervisor.

• Attend all meeting and training sessions, as requested.

• Comply with all other legal obligations, company policies and practices.
• The position also requires a degree of innovation to spot culinary trends and acting on customer demand.

• Any other ad hoc duties as directed by management.
2 Personal Attributes and Competencies Required Staff in this role should have • An excellent customer service focus • Experience in a fine dining establishment • Sound knowledge of all menu items and wine list items and an interest in food and drink and have good food pairing skills • Good team working skills and be capable of working effectively with all internal staff • Excellent knowledge of the EPOS system and have good numeracy skills • Good organisational skills and the ability to work quickly and efficiently • Good organisational awareness and the ability to communicate confidently and effectively with Members of the Oireachtas.
Sound knowledge of the operations structure of the organisation.

• Be able to work on own initiative and understand the pressures of a busy service operation including the ability to alternate between the various Catering outlets (including in the Bars).
• Be able to prioritise tasks in an ever-changing pressurised environment and the ability to remain calm under pressure • Hold your own in a pressurised kitchen and be able to communicate efficiently and effectively with kitchen team in a clear confident manner.

• An awareness of health and safety issues 3