Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697633191191.pdf (Australia)
OFFICIAL HOUSE OF REPRESENTATIVES STANDING COMMITTEE ON ECONOMICS REVIEW OF THE FOUR MAJOR BANKS AND OTHER FINANCIAL INSTITUTIONS INSURANCE SECTOR ReturnToWorkSA RSA01QW: a) For rejected or denied insurance claims across all your products, what are the average and median times, from the initiation of a claim to the decision on it?

b) For approved insurance claims across all your products, what are the average and median times, from the initiation of a claim to the decision on it?
c) For each of the last three reporting years, please complete the table below for each of the following products (if provided): Workplace Insurance / Accident Insurance / Income protection insurance.

Answer: ReturnToWorkSA provides insurance that protects businesses which employ workers in South Australia from the costs of a work injury.

Please note the figures below exclude withdrawn, pending, and self-insured claims.
Under the Return to Work scheme, large businesses operating in South Australia may apply to be self-insured for work injuries as an alternative to insuring with ReturnToWorkSA.

Durot/'on is measured in days.

SOUTH No.
of Number Number Average Median Rejected Rejected Approved Approved AUSTRALIA claims rejected approved duration duration claims - claims - claims - claims made from from average median average median initiation initiation duration duration duration duration of claim of claim from from from from to to initiation initiation initiation initiation decision decision of claim of claim of claim of claim to to to to decision decision decision decision 12