Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698144550836.pdf (Mauritius)
Project Champions ‘Agents of Change’ Human Capital Management Yesterday, Today and Tomorrow Ronnie Toerien HCM – Sales Development & Strategy Leader - Africa “I hire people for their hands, but unfortunately I have to take their brains as well.” Henry Ford The Source of Value Has Shifted from Tangible to Intangible Assets Source: Brookings's institute Measuring Human Capital Asset As a Means to get a job done As Capital to build profit & equity Loss Profit As Problems to endure As a Cost to expense Source: Chapman Condy Company Liability It’s all about People ‘You can take my factories, burn up my buildings, but give me my people and I’ll bring my business right back again’ =Henry Ford= LESSONS LEARNED – STATE INFORMATION TECHNOLOGY AGENCY Don’t Customise the System!
Rather think about changing your processes to take advantage of New Thinking in HCM.

Why does every process I touch have to be a hassle?

And now you’ve changed your name in the system… Reengineering Human Resources 1995 HCM Process Roadmap Performance Excellence Service Delivery Excellence Administrative Excellence LESSONS LEARNED – STATE INFORMATION TECHNOLOGY AGENCY Get the basics right!

The foundation needs to be right as everything else will build on that.
It All Starts with a Global Core Global Core HCM • Work with natural language screens / formats • Business flows embrace cultural & legal processes • Localization extensions for each country all work together • Local businesses have their own view of data & processes for security and compliance • Core HR, Payroll and Benefits all in a single instance Streamline and Reduce Costs of HR Service Delivery CORE Workforce Service Delivery • Cut HR administrative costs • Increase employee satisfaction • Boost workforce productivity • Reduce the burden on HR staff • Achieve best practices • Streamline employee inquiries Putting the User First.
Why Does That Matter?

<Insert Picture Here> How Many HR Business Processes Are Automated?

• ONLY 38% of talent processes are automated today Source: CedarCrestone 2010 HR Systems Survey Preliminary Results LESSONS LEARNED – STATE INFORMATION TECHNOLOGY AGENCY Don’t forget the bigger picture!

Remember why you bought the system in the first place What Has Been the Missing Ingredient to Success in Talent Management?
• Data Unification • Integration and Interfaces are NOT the same thing “HR Technology is still too focused on the HR specialist and not employees and managers.” Respondent Quote Source: CedarCrestone 2010 HR Systems Survey Preliminary Results Manage Talent With An Integrated Process PROFILES Enterprise-Wide Talent Management • Recruit, train and retain at all levels • Scalable • Global • Single Platform • • • Integrated Processes Integrated Data Integrated Visibility Holistic Talent Profile Talent Profiles Highlights  Provides a complete picture on employee  9 Box Matrices  Launch Talent Management and Self Service Actions Powerful Forces Are Driving Future Business Strategy Workforce Demographics Web 2.0 Technology Nature of Innovation Rise of knowledge workers User-generated content Creation networks – By 2010’s, 70% of US, 50% ww – 5 of top 10 fastest growing Web brands – Mobilizing 100s or 1000s for collaborative innovation Rise of mobile workers – 70%+ of US will be mobile Entrance of Millenials – 80 million strong – Grew up surrounded by digital media Rich user experience Need for business insight – Web apps that have all the richness of desktop apps User orchestrated apps – Emergence of virtual worlds i.e.
Second Life – 40% of work is Search Consumers and suppliers as co-creators – Economy of “new web” depends on mass collaboration Past Future Value from Knowledge Workers Value from Task Workers 20 Putting It All Together… Business Intelligence At All Levels <Insert Picture Here> You should be able to consistently make the right choices through decision support and HR Analytics capabilities Every level of employee should be able to understand the data and their personal impact <Insert Picture Here> Zen and the Art of Software Design “The intelligent use of graphic elements and design can add greatly to the attractiveness of a web page.
But it's like putting on makeup -- you have to know when to stop.” A Continuing Technology Evolution Mainframe Computers PCs – Client/Server Web 1.0 The Internet Web 2.0 The Internet Mobile time spent on actually performing strategic activities HR officers say they have the proper analytics and tools Can we keep up with innovation & technology ?
Trends, Technologies, and Modern HR are converging • HR mission: Find a way to apply these new trends and technologies to the workplace challenges in a way that respects privacy and encourages adoption.

• Employee-centered: Recognize that the trends, technologies, and challenges are all about the employees as individuals.
• Personalized: One size does not fit all • Control: Nothing about me, without me • Unified: Connect trends and technologies in useful ways to existing HCM system to better meet employee needs while delivering business results.

YOU SHOP.

YOU PLAY.

YOU CONNECT.

HOW DO YOU WORK?

ONLINE 1 OUT OF EVERY 5 MINUTES IS SPENT Source: Cedar Crestone 2011-2012 HR Systems Survey 29 Copyright © 2012, Oracle and/or its affiliates.

All rights reserved.


Yet… Only 3% of the workforce is using social technologies at work today.

Source: Cedar Crestone 2011-2012 HR Systems Survey We rely on who we know or who we’ve met.

There are better ways to network with employees.

<Insert Picture Here> Dr. Jakob Nielsen Nielsen Norman Group “Studies of user behavior on the Web find a low tolerance for difficult designs or slow sites.

People don't want to wait.

And they don't want to learn how to use a home page.
There's no such thing as a training class or a manual for a Web site.

People have to be able to grasp the functioning of the site immediately after scanning the home page — for a few seconds at most.” Questions?