Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698146682445.pdf (Mauritius)
MAURITIUS QUALIFICATIONS AUTHORITY NATIONAL CERTIFICATE LEVEL 4 IN PROFESSIONAL SALES National Certificate Level 4 in Professional Sales 1.

Level: 4 2.

Credits: 124 3. Review Date: April 2028 4.


Access to qualification 4.1 Entry Information National Certificate Level 3 in Sales or An alternative qualification at Level 3 of the National Qualifications Framework (NQF) 4.2 Recognition of Prior Learning [RPL] Potential candidates holding a qualification at NQF Level 3 and at least 3 years’ experience in the field may access this qualification through Recognition of Prior Learning (RPL) process.

Unit No.
Unit Standard Title Level Credits 01 Develop an understanding of the sales environment Develop qualities of a sales person in a retail environment 02 03 Observe safety precautions in a sales environment 04 Perform Point of Sales transaction 05 Practice visual merchandising 06 Demonstrate customer interaction in a simulated environment 07 Apply the sales process 08 Demonstrate knowledge of E-Commerce 09 10 Manage customer relationship Sell goods and / or services over the telephone 4 4 4 4 4 4 4 4 4 4 5 6 6 5 4 6 10 3 5 6 11 Handle complaints 12 Demonstrate knowledge of customer’s shopping and buying motives 13 Perform stock handling and inventory control 14 Provide services to people with disabilities Pack customer purchases in a retail or distribution environment Gift wrap customer purchases Demonstrate an understanding of supply chain and distribution channel Count and prepare takings for banking in a retail or distribution environment Complete foreign currency sales transactions in a retail distribution environment Perform basic book keeping 21 Demonstrate effective communications skills Associated Studies 22 Demonstrate mathematical skills and knowledge 23 Demonstrate good work ethics 24 25 Demonstrate knowledge of and apply safety and health measures Demonstrate knowledge of entrepreneurship development 26 Demonstrate knowledge of sustainable development 27 Demonstrate understanding and use of information technology 28 Demonstrate knowledge of citizenship education 29 Demonstrate knowledge of physical education Total Credits 124 Purpose:- This qualification is intended for people wishing to pursue a career within the retail services sector.
People awarded with this qualification are expected to: ▪ perform Point of Sales (POS) transaction in a retail or distribution environment ▪ handle stock and perform inventory control ▪ practice Visual Merchandising activities Learners shall acquire knowledge and skills to perform various roles such as Sales Assistants and Customer Service representatives.