Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698146927751.pdf (Mauritius)
MAURITIUS QUALIFICATIONS AUTHORITY NATIONAL CERTIFICATE LEVEL 3 IN SECRETARIAL DUTIES National Certificate Level 3 in Secretarial Duties 1.

Level: 2.

Total Credits: 3 116 3. Review Date: November 2025 4.
Access to qualification 4.1 Entry Information National Certificate of Education (NCE)/ 9th Grade of the Nine Year Continuous Basic Education or An alternative qualification at Level 2 of the NQF 4.2 Recognition of Prior Learning [RPL] Applicant holding at least 3 years’ experience in the field should apply for RPL on the prescribed Application Form.
4.3 Award of Qualification Requirements Unit Standard Title Level Credit Demonstrate knowledge of an overview of organisation Demonstrate and apply ethics in the workplace Demonstrate knowledge of team building process Manage the reception area Maintain personal presentation and hygiene in the workplace Provide office reception services Demonstrate knowledge of customer relationship Receive, consult and direct visitors in a reception area Provide customer service for international visitors 10 11 Demonstrate knowledge of and apply effective listening techniques and communicate information in a specified workplace Maintain personal presentation and appropriate communication techniques 2 3 3 3 3 3 3 3 3 3 3 3 6 6 6 6 6 6 6 6 6 6 6 Unit No.
Deal with customer complaints 13 14 Demonstrate understanding and use of information and communication technologies Demonstrate knowledge of record management systems within an organisation 15 Provide customer service 16 Provide a mail and communications service Associated Studies 17 Apply business communication skills 18 Perform calculations for the workplace 19 Provide first aid 20 Demonstrate knowledge of entrepreneurship development 21 Demonstrate knowledge of sustainable development 3 3 3 3 3 5 3 3 3 3 6 9 6 6 6 10 2 2 2 1 Total Credits 116 5.
Purpose This qualification is intended for people wishing to pursue a career within the management sector.

People awarded with this qualification are able to demonstrate knowledge of office administration, show familiarity with elements of electronics communication, basic communication techniques and knowledge of the role of the Secretary.

3