Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1698840102142.pdf (New Zealand)
Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 (LI 2020/205) Patsy Reddy, Governor-General Order in Council At Wellington this 10th day of August 2020 Present: Her Excellency the Governor-General in Council These regulations are made under section 138 of the Credit Contracts and Consumer Finance Act 2003— on the advice and with the consent of the Executive Council; and on the recommendation of the Minister of Commerce and Consumer Affairs made in accordance with section 138(1A), (1BA), and (1C) of that Act.
Contents Title Commencement Principal regulations New regulations 4AAAP to 4AAAU and cross-heading inserted Page 2 3 3 3 (a) (b) 1 2 3 4 Note Changes authorised by subpart 2 of Part 2 of the Legislation Act 2012 have been made in this official reprint.

Note 4 at the end of this reprint provides a list of the amendments incorporated.

These regulations are administered by the Ministry of Business, Innovation, and Employment.
1 r 1 Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 Responsibility to ensure advertising complies with advertising standards 4AAAP Purpose of regulations 4AAAQ to 4AAB 4AAAQ Advertising of payment amounts 4AAAR Advertising of interest rates or charges 4AAAS Advertising of credit fees if advertisement states there is no interest 4AAAT Prohibited advertising practices 4AAAU Requirement for plain language in clear, concise, and intelligible manner New regulations 4F to 4H and cross-heading inserted Disclosure Disclosure of agreed changes Disclosure of changes following exercise of power Disclosure of changes to guarantors 4F 4G 4H Regulation 5A amended (Disclosure about dispute resolution and financial mentoring services: hardship applications, arrears, credit declined, and complaints) Regulation 18F amended (Exemption for credit under residential earthquake-prone building financial assistance scheme) New regulation 18G inserted (Exemption from disclosure about financial mentoring services) 18G Exemption from disclosure about financial mentoring services Regulation 20 amended (Contract manager appointed by new creditor) New regulation 22 and cross-heading inserted Other provisions about securitisation or covered bond arrangements or similar arrangements 22 Application of section 59B of Act in certain circumstances 11 New regulation 23 and cross-heading inserted Disclosure before debt collection starts 23 Disclosure before debt collection starts 3 3 4 5 5 5 6 6 7 7 7 8 8 9 9 9 9 10 10 1 Title Regulations These regulations are the Credit Contracts and Consumer Finance Amendment Regulations 2020.
2 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 4 2 (1) (2) 3 4 Commencement Regulation 7 comes into force on 3 September 2020.

The rest of these regulations come into force on 1 December 2021.

Regulation 2: amended, on 30 September 2021, by regulation 4 of the Credit Contracts and Con‐ sumer Finance Amendment Regulations 2020 Amendment Regulations 2021 (LI 2021/281).
Principal regulations These regulations amend the Credit Contracts and Consumer Finance Regula‐ tions 2004 (the principal regulations).
New regulations 4AAAP to 4AAAU and cross-heading inserted Before the cross-heading Advertisements for high-cost consumer credit con‐ tracts above regulations 4AAA and 4AAB (as inserted by section 69 of the Credit Contracts Legislation Amendment Act 2019), insert: Responsibility to ensure advertising complies with advertising standards 4AAAP Purpose of regulations 4AAAQ to 4AAB Regulations 4AAAQ to 4AAB apply for the purpose of section 9C(3)(b)(i) of the Act.
4AAAQ Advertising of payment amounts (1) This regulation applies if an advertisement is being distributed to the public, or a section of the public, and it refers to an amount of a payment under consumer credit contracts.
(2) The advertisement must state,— (a) if ascertainable, the total amount of the payments (but only if the con‐ tract would, on the assumptions set out in Schedule 1, be paid out within 7 years of the date on which credit is first provided under the contract); or Example An advertisement says “Buy this TV for $30 a week”.

It is a 3-year credit contract.

The advertisement must also state that the total amount of pay- ments will be $4,680.
(b) in any other case, the annual interest rate or rates for the contracts covered by the advertisement (with the rate or rates being expressed in terms of a percentage).

(3) The advertisement must also state, in the case of a credit sale that requires the debtor to make 1 or more lump sum payments (in addition to any regular pay‐ ments, deposit, or trade-in allowance), the amount of each lump sum payment if ascertainable or, if not ascertainable, the method of calculating the amount.
3 r 4 (4) Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 Information referred to in subclauses (2) and (3) must be stated in a prominent manner.

4AAAR Advertising of interest rates or charges (1) This regulation applies if an advertisement is being distributed to the public, or a section of the public, and it refers to an interest rate or an interest charge.
(2) The advertisement must state— (a) (b) (c) (d) (e) (f) (g) the annual interest rate or rates for the consumer credit contracts covered by the advertisement (with the rate or rates being expressed in terms of a percentage); and if the advertised rate or charge may vary from that advertised depending on the debtor’s risk, the range of the rates or charges (for example, that the rates may range between 20% and 30% depending on the debtor’s risk); and if the contract provides for interest rates in addition to those referred to paragraphs (a) and (b), that other interest rates apply in addition to those rates; and if an annual interest rate is fixed for the term, or any part of the term, of the contract, the period during which the annual interest rate is fixed; and if an annual interest rate is not fixed for the term, a statement to that effect; and each mandatory credit fee; and the amount of those fees if ascertainable or, if that amount is not ascer‐ tainable, that other fees apply; and (h) where information can be found on when other fees referred to in para‐ graph (g) apply and how they are calculated.
Example A creditor that refers to an interest rate in an advertisement might include the fol- lowing statement: “Interest 9.95%–24.95% per annum.
Establishment fee $100.” (3) The annual interest rate or rates stated in the advertisement— (a) must be the rate or rates that are ordinarily available to debtors who meet the creditor’s borrowing requirements for the contracts covered by the advertisement; and (b) must be the current annual interest rate or rates, if the rate is not fixed; and (c) must be stated in a prominent manner.

(4) This regulation does not require the advertisement to state matters in relation to default interest charges.
4 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 4 (5) In this regulation and regulation 4AAAS, mandatory credit fees includes any establishment fees and regular account management fees, but does not include fees charged to a debtor for debtor-specific decisions or actions.
4AAAS Advertising of credit fees if advertisement states there is no interest (1) This regulation applies if— (a) an advertisement states that there is no interest under a consumer credit contract; but (b) there are mandatory credit fees under the contract.
(2) The advertisement must state the following: (a) (b) (c) each mandatory credit fee; and the amount of those fees if ascertainable or, if that amount is not ascer‐ tainable, that other fees apply; and where information can be found on when other fees referred to in para‐ graph (b) apply and how they are calculated.

(3) The matters stated in subclause (2)(a) and (b) must be stated in a prominent manner.
4AAAT Prohibited advertising practices (1) An advertisement must not make any of the following representations, explic‐ itly or by implication: (a) (b) (c) that the creditor will not inquire into the debtor’s circumstances (for example, “no credit checks”, “instant approval”, or “guaranteed accept‐ ance”): that the creditor will not take into account a debtor’s circumstances in assessing whether or not to enter into a consumer credit contract (for example, “bankrupt—OK”, “bad credit history—OK”): that a loan has already been approved or granted, if the inquiries required by section 9C(3)(a) of the Act have not been completed (for example, “$500 credit available in your account”).
(2) If an advertisement includes a reference to a speed of approval in minutes or hours, it must also contain a prominent reference to responsible lending criteria or inquiries (for example, “subject to responsible lending inquiries”, “afforda‐ bility tests apply”, or “after responsible lending checks”).
4AAAU Requirement for plain language in clear, concise, and intelligible manner The matters required to be stated in regulations 4AAAQ to 4AAB must be sta‐ ted in plain language in a clear, concise, and intelligible manner.
5 Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 New regulations 4F to 4H and cross-heading inserted After regulation 4E, insert: Disclosure Disclosure of agreed changes This regulation applies for the purposes of section 22(1)(b) of the Act.
r 5 5 4F (1) (2) All of the following is information that must be disclosed, to the extent that it has changed, or will change, as a result of the variation: Credit limit (a) the credit limit: Annual interest rate (b) (c) (d) (e) (f) (g) the annual interest rate or rates under the contract (with the rate or rates being expressed in terms of a percentage): if there is more than 1 rate, how each rate applies: if an annual interest rate is fixed for the term or any part of the term of the contract, the period during which the annual interest rate is fixed: if an annual interest rate is determined by referring to a base rate, par‐ ticulars that describe how the annual interest rate is determined, includ‐ ing— (i) (ii) the name of the base rate or a description of it; and the margin or margins (if any) above or below the base rate to be applied to determine the annual interest rate; and (iii) where and when the base rate is published or, if it is not published, how the debtor may ascertain the rate; and (iv) the current annual interest rate or rates: Total interest charges the total amount of interest charges that are payable in the future under the contract, if ascertainable (but only if the contract would, on the assumptions set out in Schedule 1, be paid out within 7 years of the date on which credit is first provided under the contract): Credit fees and charges if the contract is a high-cost consumer credit contract, a statement of the rate of charge under the contract, as required to be calculated in accord‐
 ance with section 45H of the Act and these regulations: Payments required (h) if more than 1 payment is to be made,— (i) the amount of the future payments or the method of calculating the amount; and 6 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 6 (ii) (iii) if ascertainable, the number of future payments; and if ascertainable, the total amount of future payments (but only if the contract would, on the assumptions set out in Schedule 1, be paid out within 7 years of the date on which credit is first provi‐ ded under the contract); and (iv) when the next payment is due, if ascertainable, and the frequency of future payments.
4G Disclosure of changes following exercise of power (1) This regulation applies for the purposes of section 23(2)(b) of the Act.

(2) Other information that must be disclosed under section 23 of the Act is, if the contract is a high-cost consumer credit contract, a statement of the rate of charge under the contract, as required to be calculated in accordance with sec‐ tion 45H of the Act and these regulations.
4H Disclosure of changes to guarantors (1) This regulation applies for the purposes of section 26(2)(b) of the Act.

(2) Other information that must be disclosed under section 26 of the Act is, if the contract is a high-cost consumer credit contract, a statement of the rate of charge under the contract, as required to be calculated in accordance with sec‐ tion 45H of the Act and these regulations.
6 (1) (2) Regulation 5A amended (Disclosure about dispute resolution and financial mentoring services: hardship applications, arrears, credit declined, and complaints) Replace regulation 5A(2) and (3) with: The other types of complaints to which section 26B(1)(c) of the Act applies are expressions of dissatisfaction that are received by a creditor from a debtor under a consumer credit contract— (a) (b) in respect of which the debtor explicitly or implicitly expects a response or a resolution; and that relate to the financial service of being a creditor under a credit con‐ tract in respect of which the creditor must be a member of an approved dispute resolution scheme under section 48 of the Financial Service Pro‐ viders (Registration and Dispute Resolution) Act 2008.
(2A) The disclosure required by section 26B(1)(c) of the Act must be made no later than 2 working days after a complaint is received or, if it is not practicable to do so, as soon as practicable after that time.

(2B) However, the information need not be given if the complaint is earlier resolved to the complainant’s satisfaction.
7 r 7 (3) (2) (5) Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 The information required under section 26B(2)(a) of the Act must be disclosed at the time when a payment reminder is provided by a creditor under a con‐ sumer credit contract— (a) (b) in respect of a payment that is overdue for more than 10 working days; or if the credit limit under the contract has been exceeded for more than 10 working days.
Replace regulation 5A(5) to (7) with: The following information must be disclosed about dispute resolution schemes (unless the Financial Service Providers (Registration and Dispute Resolution) Act 2008 does not require the creditor to be a member of such a scheme): (a) (b) the name of the dispute resolution scheme of which the creditor is a member; and a statement to the effect that the complainant has access to a free, inde‐ pendent dispute resolution service, and that service may help to investi‐ gate or resolve the complaint (if it is not resolved to the complainant’s satisfaction using the creditor’s internal complaints process); and (c) the scheme’s contact details to make a complaint.
(6) The following information must be disclosed about financial mentoring ser‐ vices: (a) (b) a statement to the effect that, if the person has concerns about their finances, they can get free and confidential advice from an independent service; and the name of a building financial capability service funded by the Minis‐ try of Social Development that provides such a service; and (c) the contact details of that service.
(7) A creditor that is required to disclose information under section 26B of the Act must ensure that any information that they disclose under that section— (a) (b) is disclosed in a clear, concise, and intelligible manner; and is disclosed free of charge.

Regulation 18F amended (Exemption for credit under residential earthquake-prone building financial assistance scheme) In regulation 18F(2)(d), after “sections 32 to 35 of the Act”, insert “(except section 32(1)(b))”.
New regulation 18G inserted (Exemption from disclosure about financial mentoring services) After regulation 18F, insert: 7 8 8 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 10 18G Exemption from disclosure about financial mentoring services A consumer credit contract is exempt from the application of section 26B(2)(a) of the Act if the debtor rectifies the default in payment, or the exceeding of the credit limit under the contract, within 10 working days.
9 Regulation 20 amended (Contract manager appointed by new creditor) After regulation 20(2), insert: (2A) Condition AA is that that management contract, if it is entered into or varied after commencement of this subclause, requires the contract manager to com‐ ply with the Act as if the contract manager were also a creditor.
10 New regulation 22 and cross-heading inserted After regulation 21, insert: Other provisions about securitisation or covered bond arrangements or similar arrangements 22 Application of section 59B of Act in certain circumstances Circumstances in which section 59B(4) of Act applies (1) Subclause (2) prescribes circumstances for the purpose of section 59B(4) of the Act.
(2) The circumstances are that— (a) there is a contract, for the purposes of securitisation or covered bond arrangements or similar arrangements, between a creditor (C) and a per‐ son (a contract manager) that— (i) (ii) (iii) provides for the contract manager to collect all payments from every debtor and guarantor under 1 or more consumer credit con‐ tracts; and provides for the contract manager otherwise to manage those con‐ sumer credit contracts and every guarantee; and if the contract was entered into or varied after commencement of this regulation, requires the contract manager to comply with the Act as if the contract manager were also a creditor; and (iv) provides for the contract manager to deal with every debtor or guarantor for those purposes accordingly.
How section 59B of Act applies in those circumstances (3) In the circumstances prescribed in subclause (2),— (a) (b) section 59B of the Act does not apply to the directors and senior manag‐ ers of C: section 59B of the Act applies to the directors and senior managers of the contract manager as follows: 9 r 11 Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 (i) (ii) those directors and senior managers must exercise due diligence to ensure that the duties and obligations of a creditor under the Act are complied with: section 59B(2)(a) of the Act applies as if the nature of the busi‐ ness to be taken into account were the contract manager’s busi‐ ness (for example, its size) and the nature of the consumer credit contracts that are subject to the securitisation, covered bond arrangements, or similar arrangements: (c) the Act (including section 116A) applies to the directors and managers of the contract manager in respect of any breach of section 59B.
General provision (4) Subclause (3)(b) and (c) applies regardless of whether the contract manager is a creditor under the relevant contract or whether the contract between C and the contract manager requires the contract manager to comply with the Act as if the contract manager were also a creditor.
11 New regulation 23 and cross-heading inserted After regulation 22, insert: Disclosure before debt collection starts 23 Disclosure before debt collection starts (1) All of the following information is the information that must be disclosed under section 132A of the Act concerning the contract as is applicable: (a) (b) (c) Information about credit contract the full name and contact details of the creditor at the date of the credit contract: the date of the credit contract: information that will help the debtor identify the credit contract (for example, the debtor’s purpose of the credit when the credit contract was entered into or the product type or name): Statement about debt to be collected (d) a statement as required by subclause (3) or (4): Information about debt collection (e) (f) the full name and contact details of the debt collector: information about ways in which the debtor can make a complaint about the debt collector, including— (i) unless the Financial Service Providers (Registration and Dispute Resolution) Act 2008 does not require the creditor to be a member of a dispute resolution scheme, a statement to the effect that— 10 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 11 (2) (3) (A) (B) (C) the debtor has access to a free, independent dispute reso‐ lution service; and that service may help to investigate or resolve the com‐ plaint (if it is not resolved to the debtor’s satisfaction using the creditor’s internal complaints process); and the
 name and contact details of the dispute resolution scheme of which the creditor is a member: (ii) the contact details of the Commerce Commission: Other information (g) (h) (i) a statement of the debtor’s right under section 55 of the Act, and advice as to how an application under that section may be made: a statement to the effect that, if the person has concerns about their finances, they can get free and confidential advice from an independent service: the name and contact details of a building financial capability service funded by the Ministry of Social Development that provides such a ser‐ vice.
The contact details referred to in subclause (1)(i) must be provided on the first page of the disclosure statement (or near the front if the statement has no pages).
Statement about debt to be collected If the contract is a consumer credit contract in connection with which continu‐ ing disclosure under section 18 of the Act is required, the statement required by subclause (1)(d) must disclose— Matters disclosed under section 19 (a) the following information for the period (the statement period) starting with the closing date of the period covered by the last continuing dis‐ closure statement under section 19 of the Act and ending with the date on which the disclosure under section 132A of the Act is made: (i) (ii) (iii) (iv) (v) (vi) the opening and closing dates of the statement period; and the opening and closing unpaid balances; and the date, amount, and a description of each advance during the statement period; and the date and amount of each interest charge debited to the debtor’s account during the statement period; and the date and amount of each amount paid by the debtor to the creditor, or credited to the debtor, during the statement period; and the date, amount, and a description of each fee or charge debited to the debtor’s account during the statement period; and 11 r 11 Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 Extra information (b) (c) to the extent that the amounts referred to in paragraph (a) do not include any default fees yet to be debited, the total amount of those fees, and the total amount to be collected (as increased by those further fees), to the extent that those amounts are ascertainable at the time of disclosure; and the rates of any ongoing interest charges, credit fees, and default fees that will be charged under the contract, to the extent that they are ascer‐ tainable at the time of disclosure.
Example Debt collection is about to start in June under a consumer credit contract.

The last continuing disclosure statement was on 1 May.

Section 132A disclosure is made on 1 June.

The unpaid balance is now $100 (which must be disclosed under paragraph (a)(ii)).

The unpaid balance includes default fees of $10 that the creditor debited on 25 May (which must be disclosed under paragraph (a)(vi)).

The contract provides that, if debt collection starts, further default fees totalling $15 can be debited.
Those fees are ascertainable.

Those total default fees of $15 must be disclosed under paragraph (b), along with the total amount to be collected, which is $115 ($100 as increased by $15).

The contract also provides that, if debt collection starts, charges of $1 per phone call, and default interest charges of y% of the unpaid balance, may be debited.

It is not ascertainable how many telephone calls may be needed.

The rate of $1 per telephone call and the rate of y% must be disclosed under paragraph (c).
(4) If the contract is not a consumer credit contract in connection with which con‐ tinuing disclosure under section 18 of the Act is required, the statement required by subclause (1)(d) must disclose— (a) (b) (c) (d) the unpaid balance before any default fees relating to the debt collection are debited to the debtor under the contract; and the total amount of any default fees to be debited to the debtor under the contract, and the total amount to be collected (as increased by those fur‐ ther fees), to the extent that those amounts are ascertainable at the time of disclosure; and the rates of any ongoing interest charges, credit fees, and default fees that will be charged under the contract, to the extent that they are ascer‐ tainable at the time of disclosure; and if section 21(1)(b) of the Act applies, information about the website at which the debtor can access information under that section.
Michael Webster, Clerk of the Executive Council.

12 Version as at 30 September 2021 Credit Contracts and Consumer Finance Amendment Regulations 2020 r 11 Issued under the authority of the Legislation Act 2012.

Date of notification in Gazette: 13 August 2020.


13 Notes Credit Contracts and Consumer Finance Amendment Regulations 2020 Version as at 30 September 2021 Reprints notes 1 General This is a reprint of the Credit Contracts and Consumer Finance Amendment Regulations 2020 that incorporates all the amendments to those regulations as at the date of the last amendment to them.
2 Legal status Reprints are presumed to correctly state, as at the date of the reprint, the law enacted by the principal enactment and by any amendments to that enactment.

Section 18 of the Legislation Act 2012 provides that this reprint, published in electronic form, has the status of an official version under section 17 of that Act.

A printed version of the reprint produced directly from this official elec‐ tronic version also has official status.
3 Editorial and format changes Editorial and format changes to reprints are made using the powers under sec‐ tions 24 to 26 of the Legislation Act 2012.

See also http://www.pco.parlia‐ ment.govt.nz/editorial-conventions/.

4 Amendments incorporated in this reprint Credit Contracts and Consumer Finance Amendment Regulations 2020 Amendment Regulations 2021 (LI 2021/281) Wellington, New Zealand: Published under the authority of the New Zealand Government—2021 14