Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697724720658.pdf (Canada)
Competency Profile for Administrative Support – Divisional Coordinator ADAPTABILITY Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups Level 3: Adapts to widely varying needs.

• Adapts to new ideas and initiatives across a wide variety of issues or situations.

• Supports major changes that challenge traditional ways of operating.

• Adapts interpersonal style to highly diverse individuals and groups in a range of situations.
• Adapts own plans and priorities in anticipation of change.

CLIENT FOCUS Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs Level 2: Maintains client contact.

• Follows up with clients during and after delivery of services to ensure that their needs have been met.

• Keeps clients up to date on the progress of the service they are receiving and changes that affect them.

• Maintains service to clients during critical periods.
• Addresses clients’ issues in order of priority.

EXEMPLIFYING INTEGRITY Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community Level 1: Acts in fair and ethical manner toward others.

• Treats everyone equally with fairness, honesty and respect all the time.

• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.

• Follows through consistently on promises and commitments made to others.

• Presents facts and circumstances transparently, no matter how difficult the facts may be.

• Guards confidential and sensitive information, passing it on only to those that need to know.

• Maintains ethical principles even in the most challenging circumstances.
© 2018 HRSG All rights reserved Page 1 of 3 Competency Profile for Administrative Support – Divisional Coordinator LIBRARY OF PARLIAMENT ORGANIZATIONAL AWARENESS Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes2 Level 2: Understands and applies informal organizational structures and processes.
• Identifies the unwritten, informal structures, culture, rules, power dynamics and decision- making processes.

• Builds an informal network of relationships to facilitate progress toward objectives.

• Positions arguments based on an understanding of informal communities of shared interest.

• Recognizes unspoken organizational constraints – what is and is not possible at certain times or at certain levels.
• Applies both formal and informal channels or networks for acquiring information and assistance and for accomplishing work goals.

RESILIENCE Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive Level 4: Proactively assists others in dealing with strenuous work demands.
• Provides advice and guidance to others to assist them in coping with difficult or demanding situations.

• Creates a work environment in which wellness and balance are valued.

• Helps others retain a balanced perspective and remain energized, in the face of ongoing or frequent situations involving high-level stress.
PLANNING AND ORGANIZING Making and following plans and allocating resources effectively to reach goals that are central to organizational success Level 2: Plans and organizes group activities.

• • Identifies who needs to be involved and when.

Identifies who will do what, when, taking into account group members’ skills, needs and, if possible, preferences.

• Sets timelines and work steps.

• Monitors progress and use of resources (e.g., people, supplies, money).
• Makes needed adjustments to timelines, steps and resource allocation.

• Plans the accomplishment of next steps.

© 2018 HRSG All rights reserved Page 2 of 3 Competency Profile for Administrative Support – Divisional Coordinator LIBRARY OF PARLIAMENT ATTENTION TO DETAIL Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered Level 3: Demonstrates concern for thoroughness and accuracy.
• Identifies multiple sources of and approaches to information to ensure that details are addressed.

• Reviews the work of others for accuracy and thoroughness.

• Follows up to ensure tasks are completed and commitments are met by others.

• Verifies that work has been done according to procedures and standards.
INITIATIVE Dealing with situations and issues proactively and persistently, seizing opportunities that arise Level 3: Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).

• Takes action to avoid an imminent problem.

• Capitalizes on an imminent opportunity.

• Suggests ways to achieve better results or add value beyond the current situation.

• Perseveres in seeking opportunities to advance organizational objectives in the near term.
COMMUNICATION Communicating clearly and respectfully with different audiences, both orally and in writing Level 3: Adapts communication.

• Tailors communication (e.g., content, style, tone and medium) to diverse audiences and readerships.

• Reads cues from diverse audiences to assess when and how to change planned communication approach to deliver message effectively.

• Communicates with varying organizational levels, sometimes on the spot.
• Recognizes others’ complex or underlying needs, motivations or concerns, communicating effectively despite the sensitivity of the situation.

• Conveys important nuances and context to facilitate understanding of the message or material.

© 2018 HRSG All rights reserved Page 3 of 3