Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697724722466.pdf (Canada)
COMPETENCY PROFILE FOR ADMINISTRATIVE SUPPORT – ASSISTANT ADAPTABILITY Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups Level 2: Adapts to situations.

• Changes own behaviour or approach to suit the situation.

• Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.

• Adapts behaviour to perform effectively under changing or unclear conditions.
CLIENT FOCUS Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs Level 2: Maintains client contact.

• Follows up with clients during and after delivery of services to ensure that their needs have been met.

• Keeps clients up to date on the progress of the service they are receiving and changes that affect them.

• Maintains service to clients during critical periods.

• Addresses clients’ issues in order of priority.


EXEMPLIFYING INTEGRITY Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community Level 1: Acts in fair and ethical manner toward others.

• Treats everyone equally with fairness, honesty and respect all the time.

• Refrains from behaviour or language that is exclusionary or offensive.
• Focuses on organizational success rather than personal gain.

• Follows through consistently on promises and commitments made to others.

• Presents facts and circumstances transparently, no matter how difficult the facts may be.

• Guards confidential and sensitive information, passing it on only to those that need to know.

• Maintains ethical principles even in the most challenging circumstances.
© 2018 HRSG All rights reserved Page 1 of 3 Competency Profile for Administrative Support – Assistant LIBRARY OF PARLIAMENT ORGANIZATIONAL AWARENESS Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes Level 2: Understands and applies informal organizational structures and processes.
• Identifies the unwritten, informal structures, culture, rules, power dynamics and decision- making processes.

• Builds an informal network of relationships to facilitate progress toward objectives.

• Positions arguments based on an understanding of informal communities of shared interest.

• Recognizes unspoken organizational constraints – what is and is not possible at certain times or at certain levels.
• Applies both formal and informal channels or networks for acquiring information and assistance and for accomplishing work goals.

RESILIENCE Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, and creating a supportive environment that helps others become more resilient and productive Level 3: Adapts to ongoing or regular strenuous work demands.
• Retains perspective in the face of difficult or demanding situations (pervasive ambiguity, frequent change, heavy workloads).

• Describes disruptions as challenges rather than threats.

• Adjusts personal coping mechanisms to deal with disruptions.

PLANNING AND ORGANIZING Making and following plans and allocating resources effectively to reach goals that are central to organizational success Level 1: Plans and organizes own activities.
• Plans own activities according to predetermined standards or procedures.

• Monitors the quality and timeliness of own work.

• Seeks clarity on priorities as needed.

• Responsibly uses the resources at own immediate disposal.

© 2018 HRSG All rights reserved Page 2 of 3 ATTENTION TO DETAIL Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered Level 2: Recognizes less obvious information.
• Verifies assumptions and information before accepting them.

• Seeks out others to check or review own work.

• Reviews all relevant information or aspects of a situation before taking action or making a decision.

INITIATIVE Dealing with situations and issues proactively and persistently, seizing opportunities that arise Level 3: Addresses imminent issues or opportunities (“imminent” does not necessarily mean that a crisis is involved).

• Takes action to avoid an imminent problem.


• Capitalizes on an imminent opportunity.

• Suggests ways to achieve better results or add value beyond the current situation.

• Perseveres in seeking opportunities to advance organizational objectives in the near term.

COMMUNICATION Communicating clearly and respectfully with different audiences, both orally and in writing Level 2: Facilitates two-way communication.

• Recalls others’ main points, taking them into account in own communication.
• Checks own understanding of others’ communication (e.g., paraphrases, asks questions).

• Elicits comments or feedback on what has been communicated.

• Maintains continuous, open and consistent communication with others.

• Writes straightforward documents (e.g., meeting summaries, instructions) that are logical and comprehensive, while remaining concise.

© 2018 HRSG All rights reserved Page 3 of 3