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Library of Parliament Performance Report 2007-2008 Table of Contents Message from the Parliamentary Librarian Section 1 Overview of the Library of Parliament Section 2 Mission and Vision Section 3 Strategic Outcomes, Goals and Priorities Section 4 Principal Activities and Planned Results Section 5 Year in Review: Our Accomplishments Section 6 Output Statistics Section 7 Financial Overview Message from the Parliamentary Librarian Planning and implementing the new Parliamentary Budget Officer (PBO) function within the Library has been a particular priority this past year.
In August, following a competitive bidding process, the Library contracted with the firm Ray & Berndtson to conduct a national executive search, and on March 25, 2008 Kevin Page was appointed as the Library’s first Parliamentary Budget Officer.
In our efforts to establish this new function for Parliament we have tried to be consistent in following four guiding principles: • To implement the law as set out in the Parliament of Canada Act; • To provide non-partisan service to parliamentarians – which has been and continues to be – the hallmark of the Library of Parliament; • To strengthen Parliament’s institutional capacity to hold government to account – in this case by giving Parliament access to additional expertise on economic and fiscal issues; • To ensure that parliamentarians continue to receive the best possible service from the Library as a whole.
Throughout this process, I have benefited greatly from the comments and advice of Senators and MPs from all political parties, including the Honourable Noel Kinsella, Speaker of the Senate, and the Honourable Peter Milliken, Speaker of the House of Commons.
Building an effective PBO function takes place within the broader context of the Library’s institutional renewal initiative – one that addresses challenges head-on and ensures a modern, efficient transparent and effective knowledge organization in service of Parliament and parliamentarians.
In May 2007, the Library launched a Roadmap for Renewal that focuses on four areas where results must be achieved in order to successfully transform the Library into a truly modern knowledge-management organization: 1) client relations; 2) knowledge development; 3) knowledge management; and 4) management support.

To ensure that the Library follows through and implements renewal in line with the priorities identified, a temporary governance structure was created to coordinate renewal efforts.
Renewal implementation teams were established and operated as steering committees overseeing implementation projects and activities.

Over the course of the past year, we have strengthened our executive management team by hiring of a new Director General of Research and Information Services.

We have also consolidated our corporate services functions, adding a new IT directorate that will play a critical role in supporting the development of our electronic products and services to Parliament.
We have reworked outdated policies related to Collections, Contracting, and Hospitality, and closed policy gaps in important areas such as Employment Equity and Diversity, Partnering and usage of the Main Library Building.

While there is still more to do, the results we have obtained to date bring us closer to the objective I set upon my arrival, namely maintaining the tradition of excellence and relevance of the Library of Parliament in the early 21st century.
William R. Young Parliamentary Librarian Section 1 Overview of the Library Organizational Chart Speaker of the Senate Speaker of the House of Commons Parliamentary Librarian Standing Joint Committee on the Library of Parliament Parliamentary Information and Research Service Parliamentary Budget Officer Information and Document Resource Service Parliamentary Public Programs Corporate Services 1 Our Clients Our Services Our Collection The Library of Parliament provides products and services to a broad range of clients.
The Library provides Parliament with authoritative and reliable information for and about Parliament.

Our historic collection embodies Parliament’s history.
Electronic and print resources reflect the needs of parliamentarians on a wide range of issues • The Governor General • Parliamentarians • Parliamentary Committees • Parliamentary Associations • Senior officials of the Senate and the House of Commons • Organizations that report to Parliament • Parliamentary staff other than senior officials • The Press Gallery • The Privy Council • The Supreme Court of Canada • The Canadian public Information, Research, Analysis and Reference • Subject specialists research and analyse issues for parliamentarians Holdings Our Collection is significant with approximately two million items.
The collection includes: • 465 thousand volumes • 1,700 periodicals • 4,000 government periodicals • 171 current news papers • 1,2 millions Microform items • 3,3 thousand audio and video cassettes • 446 transcripts • 374 CD-ROMs • 5138 e-books • 32,220 full e-articles in catalogue • 71 electronic newspapers in Parlmedia Legislative Information • Up-to-date database of proposed legislation Desktop Information 24/7 • Expert publications on current issues • Links to Web sites, library’s collection of networked and commercial databases and an on-line catalogue • Database providing current and historical information on Parliament • Personalized news delivery system and daily electronic reports and studies Seminars, Briefing Sessions and Training Learning Programs for Canadians • 1-800 line to answer public inquiries about Parliament • Tour reservation service • Teachers Institute on Canadian Parliamentary Democracy • Classroom Resources • Parliamentary Guide Program 2 Our governance The legislative basis was set out in 1871 under the Library of Parliament Act, which has now been incorporated into the Parliament of Canada Act.
The Parliamentary Librarian, with the status of a deputy minister, is responsible for the management of the Library.

The Parliamentary Librarian reports to the Speakers of the Senate and the House of Commons.

The Standing Joint Committee on the Library may assist the Speakers in their direction and control of the organization.

Our People The expertise of our people is critical to our mandate.
Our Resources Our financial resources and facilities are all directed to the efficient fulfilment of our mission Numbers Our total staff, excluding Parliamentary Guides and students, is 322.

The staff – including personnel assigned to the new PBO function – is organized around four Principal Activities which are: Information Research and Analysis; Information Resource Management; Public Outreach and Institutional Support and Leadership.
Expertise Our people are specialists in many fields, including Economics, Law, Social Science and Science and Technology.

A third of our staff holds at least a graduate degree.
# of analysts 83 # of librarians 36 # of Library Technicians 47 Revenues Salaries $ 25,023,000 EBP $4,629,000 G&S $7,035,000 Physical infrastructure The staff is located in nine buildings List of Buildings Centre Block Main Library 50 O’Connor 125 Sparks 100 Sparks 90 Sparks 56 Sparks 45 Sacré-Coeur Confederation Justice Location of collections Centre Block Main Library 125 Sparks Main Branch Confederation Justice 45 Sacré-Coeur 50 O’Connor 3 Section 2 Mission and Vision The Library of Parliament’s Mission The Library contributes to Canadian parliamentary democracy by creating, managing and delivering authoritative, reliable and relevant information and knowledge for Parliament.
The Library of Parliament’s Vision To be Parliament’s preferred and trusted source of information and knowledge 4 Section 3 Strategic Outcomes, Goals and Priorities The Library of Parliament strategic outcomes are as follows: Parliamentarians are better informed Parliament’s institutional memory is preserved for future generations Canadians gain a better understanding of Parliament Strategic Outcomes Goals Priorities Meet Parliament’s requirements for information and research Provide integrated information and research services Develop and deliver products and services that meet clients’ needs Increase awareness of Library services Optimize and increase use of Library services Maintain, target, expand and manage information resources PARLIAMENTARIANS ARE BETTER INFORMED ON ISSUES Further develop the Library as a knowledge centre for Parliament Provide leadership in knowledge and information management PARLIAMENT’S INSTITUTIONAL MEMORY IS PRESERVED FOR FUTURE GENERATIONS CANADIANS GAIN A BETTER UNDERSTANDING OF PARLIAMENT Optimize public access to the institution of Parliament Facilitate retrieval, preservation and dissemination of information Organize and provide access to information and documentary resources based on emerging changes in the environment Build a research collection in formats beneficial to priority clients and Library staff Provide
 opportunities for parliamentarians to become aware of developing issues and innovative ideas on matters of public policy Develop information architecture best practices Preserve, convert, store and make accessible Library documentation Preserve Library collections of parliamentary publications Offer the public, and Canadians in particular, unique opportunities to experience and understand Parliament Provide information about the Parliament of Canada 5 Section 4: Principal Activities and Planned Results Description Planned Results Indicator Principal Activity 1: Information, research and analysis Provide parliamentarians with information, research and analysis services they require.
Information is also made available to authorized clients.

Parliamentarians and parliamentary committees rely on the Library as their main source of non- partisan information, research and analysis.

Parliamentarians and parliamentary committees and associations use the Library research and reference services.

Principal Activity 2: Information resource management Design, develop, maintain and promote a varied collection of sources of knowledge.
Parliamentarians rely on the Library to be at the leading edge of information resources and technology useful for retrieving, disseminating, preserving and archiving information and documentation.

Parliamentarians use the Library information resources.

Principal Activity 3: Public outreach Support parliamentarians in their efforts to make Parliament accessible to the public, and provide the public with information about Parliament.
Canadians rely on the Library for timely access to accurate information and documentation on Canada’s Parliament and its representatives, and for making their visits to Parliament an enriching experience.

Parliamentarians use the Library resources to communicate information about Parliament.

The public uses the Library resources to access information about Parliament.
Principal Activity 4: Institutional support and leadership Provide the administrative support services required to carry out the Library’s mission.

The Library optimizes the performance of its professional activities and services through modern and innovative management methods.

Effective and efficient use of Library resources.


6 Section 5 Year in Review: Strategic Outcome: Parliamentarians are better informed on issues Priority: Provide integrated information, research and reference services • 82% of Senators and 93% of MPs called upon the expertise of Library of Parliament analysts at least once during the course of the year.

• Analysts devoted over 33,000 hours preparing thoroughly documented replies to questions that parliamentarians submitted.
Analysts completed nearly 3,400 requests for work during the period.

• Reference librarians responded to 43,000 reference questions.

• Analysts provided support to 54 Senate and House of Commons committees.

They devoted approximately 63,700 hours to these committees, drafting 69 committee reports.

• Analysts also provided their expertise to parliamentary associations and delegations.

They devoted close to 6,000 hours in support of ten parliamentary associations.
• Analysts prepare publications on various topics of interest to parliamentarians.

This year, 61 new publications were drafted.

These publications are available to parliamentarians and the general public.

• The information service responded to nearly 44,000 inquiries from the public.

• An e-journals service was added to IntraParl providing significant access to current information from the desktop.
• Parliamentarians and their staff may consult databases and various information products from their constituency offices.

More full text has been added resulting in more than 1000 full text newspaper and periodical titles with an international coverage in 37 languages.

New electronic products acquired included: J-Stor Arts & Sciences; Econolit; CSA Illumina; Westlaw International and Library Press Display.

• The electronic Quorum is now completely searchable online.
7 Priority: Develop and deliver products and services that meet clients’ needs • 31 lists were distributed in print and online via RADAR.

1980 documents, of which 62 percent are full text, are retrievable on the desktop either through the RADAR list or the Library catalogue.
• The Library of Parliament’s new InfoSeries on Afghanistan brings together 14 papers prepared by subject matter experts on many of the dimensions of the Afghan issue and the ensuing challenges for Canadian policy-makers Increase awareness of Library services • The Library continued to train the staff of parliamentarians on the use of the various electronic search tools available.

These training sessions were attended by more than 400 people.
• Close to 300 clients were trained in use of desktop resources.

Maintain, target, expand and manage information resources • A five year plan was developed to improve PARLCAT which is designed to provide direct access to the Library information resources.

• Clients can now access via Parlinfo the substantive Senate, House of Commons and Joint Committee Reports since 1867; Cabinet Committee membership since 1979; digitized versions of maiden speeches of members of the 39th Parliament.
• Regional content was added to Parlmedia at the request of Senators and Members.

• The addition of “My Folder” feature to Parlmedia allows clients to perform multiple searches, compiling a list of articles as they go along, and then produce whatever output they wish at the end.

More users are taking advantage of the alerts feature in Parlmedia.

• • 872 tables of content were scanned and added to the catalogue record.
This will allow clients to have a better insight of a book before making the decision to actually borrow it.

In conjunction with the Senate, provided new access points to enable easier retrieval of information and indexed over 6,000 pages of Senate committee proceedings were indexed.

• Some 8,000 titles were ordered in various formats.

We have initiated a review of all our standing orders and loose leaf subscriptions.

8 • Proceeded with the inventory of some 500,000 documents from the collection.
• A complete set of Census reports going back to the late 1880s was added to the secure collections floor (Todd Faribault room) in the Main Library to ensure the long term preservation of this important resource.

9 Further develop the Library as a knowledge centre for Parliament • The Library Seminar Series organized a total of 22 seminars.
• Three Distinguished Visitor Lectures were held featuring Dr. David Smith, “Reflection on the Present and Future of Parliamentary Government” Dr. Thomas Courchene on “The Loonie and the Dutch Disease” and Dr. Peter Dirks on “Recent Developments in Stem Cell Research”.

• One special session was organized in co-operation with the Standing Committee on Public Accounts.

It featured a presentation by Brian Glicksman on the Role of the Accounting Officer in the UK.
The Director of the Hansard Society of the UK also made a presentation on Democracy Online.

• The Library partnered with the Department of Public Works to sponsor a session on the Sydney Tar Ponds Remediation Project.

This session was video taped by Public Works and put on our web site.

• The most popular session was “How to Write Good Speeches and Press Releases” which attracted 186 persons.

Two other sessions also had over 100 persons registered.

Average registration for the seminar series was 68.
• The Library developed a business model for implementing PBO functions, in line with statutory provisions and in consultation with former parliamentarians representing both Houses and all political parties.

A national executive search was conducted and Canada’s first Parliamentary Budget Officer was appointed.
10 Parliament’s institutional memory is preserved for future generations Provide Leadership in knowledge information management • Reconstituted House of Commons Debates for 1871 and 1872 and a translation of Senate Debates for 1872 were prepared for publication.

• 6,495 documents were bound and added to the collection.
11 Canadians Gain a Better Understanding of Parliament Offer opportunities for Canadians and the Public to experience and understand Parliament • Over 375,000 visitors were welcomed to Parliament on tour.

• A new online Reservation Request system was created to facilitate and expedite the opportunity to visit parliament with a group.
With 23 percent of the bookings now being made through the online system, it allows at once both the ease and efficiency of booking a tour at any time of the day, access to monthly calendars to show days with the most availability, the ability to submit multiple requests at a time and access to the educational tools that can be used as a complement to their tour.
• Personal (informal) interpretation was offered to 9 000 walk-in visitors to the newly rehabilitated Library of Parliament, including specialized tours for the Governor General’s Literary Award winners and foreign dignitaries from around the world.
• A 32 percent increase in applications, as well as better representation from across the country for university students to work as Parliamentary Guides resulted from changes made to the recruitment process by extending the deadline dates, and increasing promotions.

• The Teachers Leadership Program is a new professional development opportunity for alumni from the Library of Parliament’s Teachers’ Institute on Canadian Parliamentary Democracy.
The purpose of the program is to train educators to present workshops to other educators in their respective provinces and territories with a view to informing them of the educational programs and resources available from the Parliament of Canada.

The Library of Parliament was represented at over 35 educational conferences across Canada through this program.
• The Education Outreach Program launched advertising of its educational resources with ads in over 40 educational journals and magazines (previous advertising only included the Teachers Institute).

• The Teachers Institute on Canadian Parliamentary Democracy offered an opportunity to 85 teachers to experience a week-long professional development training program on Parliament Hill.
• The Teachers Institute included a partnership with the Canadian National Historical Society to host the first National Forum on Canadian History under the auspices of the Governor General of Canada.

12 • A new exhibit was launched in partnership with the NCC in the info tent to offer visitors an alternative experience when access to the building is limited.
This exhibit gave visitors to Parliament Hill in the fall and spring access to information about Parliament and enhanced the number of alternative programming options available to visitors on the Hill.

• A new activity brochure, the Open House Guide was developed to enhance the visitor experience during open house events at parliament.
• A newly designed panel with high definition video and television was integrated in the Visitor Welcome Centre to provide visitors with a high impact view of various rooms in the Centre Block.
13 Section 6 Output Statistics RESEARCH, ANALYSIS, INFORMATION AND REFERENCE SERVICES 6.1 Research, Analysis and Consultation for Parliamentarians Assignments Completed 3,255 3,496 2,896 4,088 3,368 5,000 4,000 3,000 2,000 1,000 0 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 6.2 Support to Parliamentary Committees Hours Dedicated 52 534 54 519 56 029 70 347 63 699 80 000 60 000 40 000 20 000 0 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 6.3 Support to Associations, Delegations and Other Parliamentary Groups Hours Dedicated 6 346 5 417 4 616 5 550 5 829 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 7 000 6 000 5 000 4 000 3 000 2 000 1 000 0 14 6.4 Information and Reference Services Reference Requests from Parliamentarians 60 000 40 000 20 000 0 8 067 7 656 6 177 6 108 5 346 27 611 17 896 17 178 18 674 17 361 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 MPs Senators 13,701 10,353 9,578 10,192 9,675 Book Loans 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 Note: Includes Interlibrary loans and video/audio/media requests 6.5 Electronic Services Usage of Links and CD-ROMs Number of Hits 207 237 206 147 189 607 236 120 212 083 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 300 000 200 000 100 000 0 15 LEGISINFO: Use by Parliamentarians and Library Staff 160,000 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 Number of Consultations 139,293 150,920 96,297 104,876 127,809 102,378 49,906 33,260 58,309 45,922 2003-2004 2004-2005 2005-2006
 2006-2007 2007-2008 Parliamentarians Library Staff LEGISINFO: Use by other stakeholders 10,000,000 5,000,000 0 Number of Consultations 9,981,134 4,920,445 5,920,251 2,102,375 2004-2005 2005-2006 2006-2007 2007-2008 PARLINFO: Use by other stakeholders 16,000,000 14,000,000 12,000,000 10,000,000 8,000,000 6,000,000 4,000,000 2,000,000 0 Number of Hits 12,775,915 14,718,814 9,714,333 5,370,286 6,672,783 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 16 SUPPORT TO PARLIAMENTARIANS IN EXPLAINING THE WORK OF
 PARLIAMENT TO CANADIANS 6.6 Inquiries and Publications 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 Inquiries Publications distributed 6.7 School Tours 1 800 1 750 1 700 1 650 1 600 1 550 1 500 1 613 Number of Tours 1 764 1 750 1 721 1 705 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 6.8 Walk-in Visitors and Reserved Tours, Centre and East Blocks 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 127,606 145,656 151,483 137,962 130,560 212,402 217,962 215,788 234,040 245,514 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 Walk-in With reservation 17 Parliament Hill Boutique Sales 1 000 000 900 000 800 000 700 000 600 000 500 000 400 000 300 000 200 000 100 000 0 $162 372 $180 300 $166 312 $247 673 $260 073 $647 018 $632 239 $646 400 $704 915 $668 758 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 Visitors Parliamentarians 18 Section 7 Financial Overview 7.1 Summary of Approved Authorities and Planned and Actual Spending, 2007-2008 2007-2008 Planned spending 2007-2008 Approved authorities 2007-2008 Actual Spending Library of Parliament Operating expenditures* $ 32,058,000 $ 32,058,000 $ 30,194,157 Contributions to employee benefit plans $ 4,629,000 $ 4,123,400 $ 4,123,400, Total $ 36,687,000 $ 36,181,400 $ 34,317,557 * For purposes of comparison, actual expenditures incurred for 2007-2008 exclude a total of
 $597,086 used to cover severance pay and parental leave.
Spending by Business Line, 2007-2008 Business Line Information, research and analysis Information resource management Public outreach Institutional support and leadership* 2007-2008 Planned spending 2007-2008 Approved authorities 2007-2008 Actual Spending $ 14,589,000 $ 14,385,956 $ 12,239,891 $ 7,550,000 $ 7,451,317 $ 7,896,148 $ 2,350,000 $ 2,309,771 $ 3,093,425 $ 12,198,000 $ 12,034,356 $ 11,088,093 Total $ 36,687,000 $ 36,181,400 $ 34,317,557 * For purposes of comparison, actual expenditures incurred under institutional support and leadership for 2007-2008 exclude a total of $597,086 used to cover severance pay and parental leave.
19 Spending by Strategic Outcome,* 2007-2008 Strategic Outcome Parliamentarians are better informed on issues Parliament’s institutional memory is preserved for future generations Canadians gain a better understanding of Parliament 2007-2008 Planned spending 2007-2008 Approved authorities 2007-2008 Actual spending $ 29,648,709 $ 28,649,060 $ 27,139,169 $ 2,175,667 $ 2,064,779 $ 1,970,635 $ 4,862,624 $ 5,467,561 $ 5,207,753 Total $ 36,687,000 $ 36,181,400 $ 34,317,557 * For purposes of comparison, actual expenditures incurred for 2007-2008 exclude a total of $597,086 used to cover severance pay and parental leave.
Actual Spending by Business Line and Strategic Outcome, 2007-2008 Business Line Information, research and analysis Information resource management Public outreach Institutional support and leadership* Strategic Outcome Parliamentarian s are better informed on issues Parliament’s institutional memory is preserved for future generations Canadians gain a better understanding of Parliament $ 11,797,307 - $ 442,584 $ 12,239,891 $ 6,728,158 $ 1,167,990 - $ 7,896,148 $ 212,858 - $ 2,880,567 $ 3,093,425 $ 8,400,846 $ 802,645 $ 1,884,602 $ 11,088,093 Total $ 27,139,169 $ 1,970,635 $ 5,207,753 $ 34,317,557 * For purposes of comparison, actual expenditures incurred under institutional support and leadership for 2007-2008 exclude a total of $597,086used to cover severance pay and parental leave.
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