Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697721432853.pdf (Canada)
Competency Profile for Communications – Program Manager ADAPTABILITY Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.

Level 4: Adapts plans and goals.

• Adapts organizational or project plans to meet new demands and priorities.

• Revises project goals when circumstances demand it.

• Responds quickly to shifting opportunities and risks.
CLIENT FOCUS Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs.

Level 4: Provides seasoned advice.

• Acts as a seasoned advisor, providing independent opinion on complex client problems and novel initiatives, and assisting with decision-making.

• Encourages clients to consider difficult issues when it is in their best interests.
• Advocates on behalf of clients to more senior management, identifying approaches that meet clients’ needs as well as those of the organization.

EXEMPLIFYING INTEGRITY Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community.

Level 1: Acts in fair and ethical manner toward others.

• Treats everyone equally with fairness, honesty and respect all the time.
• Refrains from behaviour or language that is exclusionary or offensive.

• Focuses on organizational success rather than personal gain.

• Follows through consistently on promises and commitments made to others.

• Presents facts and circumstances transparently, no matter how difficult the facts may be.

• Guards confidential and sensitive information, passing it on only to those that need to know.

• Maintains ethical principles even in the most challenging circumstances.
© 2018 HRSG All rights reserved Page 1 of 4 Competency Profile for Communications – Program Manager LIBRARY OF PARLIAMENT ATTENTION TO DETAIL Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered Level 4: Identifies relevant information.

• Identifies relevant and irrelevant information when reading complex documents under tight deadlines.
• Maps out all the logistics and details of a situation to ensure smooth and flawless implementation.

• Coaches others on methods and tools to ensure the accuracy of work.

COMMUNICATION Communicating clearly and respectfully with different audiences, both orally and in writing Level 4: Communicates complex messages.

• Communicates complex issues to widely varying audiences, in a clear and credible manner.
• Handles difficult on-the-spot questions (e.g., from senior executives, public officials, interest groups or the media).

• Secures support for ideas or initiatives through high-impact communication.

• Writes on complex and highly specialized issues (e.g., policy, law, science, economics, international affairs, parliamentary procedure).

• Evaluates written material to ensure accuracy, clarity and influence, making changes when necessary.
TECHNICAL AND FUNCTIONAL CAPABILITY Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills Level 4: Demonstrates advanced knowledge and ability.

• Deals with new or complex issues in the technical or functional area.

• Adapts approaches in novel situations.

• Explains advanced or complex concepts and methods.
• Guides others in the technical or functional area.

• Makes recommendations on the best course of action in complex situations.
© 2018 HRSG All rights reserved Page 2 of 4 Competency Profile for Communications – Program Manager LIBRARY OF PARLIAMENT ORGANIZATIONAL AWARENESS Understanding the workings, structure, culture and distribution of power within and beyond the organization and for Parliament as a whole, and applying this understanding to solve problems and achieve desired outcomes Level 3: Understands and applies organizational culture, climate and power dynamics.
• Achieves satisfactory solutions based on an understanding of issues and culture in own and other organizations.

• Recognizes what is and is not acceptable or possible at certain times given the organizational culture, climate and power dynamics.

• Anticipates outcomes based on an understanding of organizational culture and power dynamics.

• Explains how organizational decisions are made and who makes and influences them.
• Applies an understanding of the roles people play in the organization to form alliances and achieve results.

THINKING STRATEGICALLY Seeing and synthesizing different aspects of an issue, examining the full range of options and outcomes, and building frameworks to guide analysis and action Level 2: Integrates and interprets broad and complex issues.

• Integrates and interprets multi-faceted information from varied sources on a range of complex issues.
• Recommends optimal approaches to address critical issues in the immediate and medium term.

• Recognizes the need for a modified approach to data and information gathering and analysis.

• Articulates the impact of own work on organizational strategy and vice versa.

• Identifies implications of own analysis (e.g., potential impact on certain stakeholders).

• Anticipates how others in own and other affected organizations will respond to and use the data and information generated.
© 2018 HRSG All rights reserved Page 3 of 4 Competency Profile for Communications – Program Manager LIBRARY OF PARLIAMENT PLANNING AND ORGANIZING Making and following plans and allocating resources effectively to reach goals that are central to organizational success Level 3: Plans and organizes major activities.

• Identifies various resources needed (e.g., different types of expenditures; different skill mixes).

• Produces realistic and achievable work plans.


• Develops back-up plans to handle potential obstacles.

• Breaks activities into smaller components to facilitate completion.

• Renegotiates commitments or deadlines as circumstances dictate, keeping management informed of expected completion.

• Evaluates the extent to which objectives have been achieved.

© 2018 HRSG All rights reserved Page 4 of 4