Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697721659902.pdf (Canada)
Competency Profile for Human Resources – Coordinator ADAPTABILITY Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.

Level 2: Adapts to situations.

• Changes own behaviour or approach to suit the situation.

• Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.

• Adapts behaviour to perform effectively under changing or unclear conditions.
CLIENT FOCUS Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs.

Level 1: Responds to immediate client needs.

• Responds to client needs in a timely, professional, helpful and courteous manner.

• Shows clients that their perspectives are valued.

• Strives to meet service standards in all circumstances.
EXEMPLIFYING INTEGRITY Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community.

Level 1: Acts in fair and ethical manner toward others.

• Treats everyone equally with fairness, honesty and respect all the time.

• Refrains from behaviour or language that is exclusionary or offensive.

• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.

• Presents facts and circumstances transparently, no matter how difficult the facts may be.

• Guards confidential and sensitive information, passing it on only to those that need to know.

• Maintains ethical principles even in the most challenging circumstances.
© 2018 HRSG All rights reserved Page 1 of 3 Competency Profile for Human Resources – Coordinator LIBRARY OF PARLIAMENT HUMAN RESOURCES MANAGEMENT Understanding and applying human resources management (HRM) practices, policies and principles to enable performance excellence and ensure a safe and healthy workplace Level 2: Demonstrates working-level knowledge and ability, and applies the competency, with guidance, in common situations that present limited difficulties.
• Demonstrates basic knowledge of HRM issues (e.g., fundamental staffing practices).

• Provides basic HRM information to others.

• Conducts components of straightforward HRM activities (e.g., develops a statement of qualifications).

COMMUNICATION Communicating clearly and respectfully with different audiences, both orally and in writing Level 1: Presents information clearly.

• Listens and pays attention actively and objectively.
• Presents information and facts in a logical manner, using appropriate phrasing and vocabulary in all applicable formats (e.g., email and other written documents, telephone, presentations).

• Shares information when requested.

• Communicates messages to others with respect.

• Writes brief, factual material (e.g., emails, standard letters, notes), using correct grammar, spelling and punctuation.
DECISION MAKING Applying critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity Level 1: Makes decisions based solely on guidelines and policies.

• Applies explicit guidelines and procedures in making decisions.

• Makes straightforward decisions based on comprehensive information.

• Deals with exceptions using clearly specified rules.

• Seeks guidance as needed when the situation is unclear.
• Makes a decision with no risk where information is available and controls are in place.

© 2018 HRSG All rights reserved Page 2 of 3 Competency Profile for Human Resources – Coordinator LIBRARY OF PARLIAMENT INITIATIVE Dealing with situations and issues proactively and persistently, seizing opportunities that arise Level 2: Addresses current issues.

• Acts on issues in own area of responsibility instead of waiting or hoping the problem will solve itself.
• Tries various approaches and solutions to resolve a problem.

• Persists when significant difficulties arise.

ATTENTION TO DETAIL Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered Level 2: .

Recognizes less obvious information.

• Verifies assumptions and information before accepting them.

• Seeks out others to check or review own work.


• Reviews all relevant information or aspects of a situation before taking action or making a decision.

PLANNING AND ORGANIZING Making and following plans and allocating resources effectively to reach goals that are central to organizational success Level 2: Plans and organizes group activities.

• • Identifies who needs to be involved and when.


Identifies who will do what, when, taking into account group members’ skills, needs and, if possible, preferences.

• Sets timelines and work steps.

• Monitors progress and use of resources (e.g., people, supplies, money).

• Makes needed adjustments to timelines, steps and resource allocation.

• Plans the accomplishment of next steps.

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