Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697721391489.pdf (Canada)
Competency Profile for Conservation - Binder ADAPTABILITY Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups Level 2: Adapts to situations.

• Changes own behaviour or approach to suit the situation.

• Adjusts rules or procedures, based on the situation, while remaining guided by the organization’s values.

• Adapts behaviour to perform effectively under changing or unclear conditions.
CLIENT FOCUS Providing service excellence to internal and/or external clients, addressing immediate and evolving client needs Level 1: Responds to immediate client needs.

• Responds to client needs in a timely, professional, helpful and courteous manner.

• Shows clients that their perspectives are valued.

• Strives to meet service standards in all circumstances.
EXEMPLIFYING INTEGRITY Treating others fairly, honestly and respectfully, furthering the integrity of the organization and its relationships of trust within the work environment and in the broader community Level 1: Acts in fair and ethical manner toward others.

• Treats everyone equally with fairness, honesty and respect all the time.

• Refrains from behaviour or language that is exclusionary or offensive.

• Focuses on organizational success rather than personal gain.
• Follows through consistently on promises and commitments made to others.

• Presents facts and circumstances transparently, no matter how difficult the facts may be.

• Guards confidential and sensitive information, passing it on only to those that need to know.

• Maintains ethical principles even in the most challenging circumstances.
© 2018 HRSG All rights reserved Page 1 of 3 Competency Profile for Conservation - Binder LIBRARY OF PARLIAMENT ATTENTION TO DETAIL Working in a conscientious, consistent and thorough manner to ensure accuracy and the quality of work products and services delivered Level 3: Demonstrates concern for thoroughness and accuracy.

• Identifies multiple sources of and approaches to information to ensure that details are addressed.

• Reviews the work of others for accuracy and thoroughness.
• Follows up to ensure tasks are completed and commitments are met by others.

• Verifies that work has been done according to procedures and standards.

TECHNICAL AND FUNCTIONAL CAPABILITY Understanding and applying technical and functional knowledge and skills to accomplish work objectives, while keeping up to date with new developments in the subject area and continuing to enhance skills Level 3: Demonstrates intermediate knowledge and ability.
• Follows standard procedures, where applicable, for common tasks.

• Applies technical and functional knowledge and skills in a range of typical situations, with minimal or no guidance.

• Seeks support and guidance from superiors when encountering novel or more complex situations.

TEAMWORK Working collaboratively with others to achieve organizational goals Level 2: Proactively assists and involves others.

• Initiates collaboration with others.


• Assumes additional responsibilities to facilitate the achievement of team goals.

• Seeks input from other team members on matters that affect them.

• Provides input to other team members as needed.


© 2018 HRSG All rights reserved Page 2 of 3 Competency Profile for Conservation - Binder LIBRARY OF PARLIAMENT QUALITY FOCUS Implementing procedures and standards to ensure high-quality results, and taking action to identify or manage quality issues, as appropriate Level 2: Consistently meets quality standards set by the organization.

• Answers basic questions related to policies and procedures for quality assurance set by the organization.
• Exemplifies quality standards set by the organization.

• Seeks opportunities to improve how work is done, raising the quality of the output.

DECISION MAKING Applying critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity Level 1: Makes decisions based solely on guidelines and policies.

• Applies explicit guidelines and procedures in making decisions.

• Makes straightforward decisions based on comprehensive information.
• Deals with exceptions using clearly specified rules.

• Seeks guidance as needed when the situation is unclear.

• Makes a decision with no risk where information is available and controls are in place.

FOSTERING LEARNING AND DEVELOPMENT Supporting others to develop and learn, recognizing their achievements and building an organizational culture where knowledge and growth are valued and rewarded Level 1: Engages in learning with others.
• Shares knowledge and expertise regularly with others to support learning and improvement.

• Provides advice and guidance to others on how to perform work tasks or handle real or anticipated issues or concerns.

• Conducts post-mortems with colleagues to identify and support the application of lessons learned.

• Helps others reframe errors as a positive learning opportunity for feedback, review and development.

© 2018 HRSG All rights reserved Page 3 of 3