Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697643765012.pdf (Bahamas)
This month, the Government Digital Transformation to Strengthen Competitiveness project surpassed a major milestone, marking a significant moment in our digital transformation journey.

More than 35,000 people registered to access and pay for government services on MyGateway.gov.bs and the online platform has processed 21,730 transactions for Bahamians across the country.

Bahamians residing in over 20 countries have also signed up to utilize services on MyGateway.gov.bs.
These milestones should be celebrated as they provide concrete evidence of progress towards our objective of making it easier to do business in The Bahamas, by improving access to government services.

MyGateway facilitated a series of firsts in government services in the past weeks, creating opportunities for economic development and inclusion.
First time homeowners and entrepreneurs, especially those in Acklins, Andros, Cat Island, Crooked Island, Inagua, Long Island, Mayaguana, Long Cay, Ragged Island Rum Cay, and San Salvador, could apply online for exemptions from the Ministry of Finance, resulting in over two million dollars in exemptions being awarded to eligible applicants.

Moreover, eligible overseas and special voters made application to vote in the Advanced Poll on MyGateway.

This was, for many, a historic occasion.


Senior citizens are also realizing the benefits of using MyGateway, opting for its convenience and safety rather than in-person visits to request services from government agencies.

The data shows that 10 percent of our users are over 50 years old and our eldest user is 91 years old.

This is progress.

As we move through our day to day tasks, let us always remember that we are involved in a project that is positively changing the trajectory of our country.
Together, we are building the foundation for a country in which Bahamians have the opportunity to thrive as citizens, living in a country within which they can realize their full potential.
Elise Delancy (Miss) Permanent Secretary Department of Digitization and Transformation Office of The Prime Minister About The Project The general objective of the Government Digital Transformation to Strengthen Competitiveness Project, is to foster the competitiveness of the Commonwealth of The Bahamas, increasing the ease of doing business by streamlining Government procedures, making them available online to reduce cost and increase efficiency.
Guiding Principles of The Digital Transformation Unit (DTU) ● Single Window Facility ● Mobile Identification Interoperability ● ● Once Only Concept ● Data Ownership ● Twice At Least ● Public Awareness and Education Recent Milestones CIRT Manager Onboarded The establishment of the first national Cybersecurity Strategy and national CIRT, are critical components of the Government’s ongoing efforts to reduce the security risks associated with online transactions and digital networks within its agencies.
CIRTs are responsible for ensuring that security breaches, viruses and potentially catastrophic incidents are prevented.

Public Relations Firm Onboarded The public awareness campaign is scheduled to launch within the first week of October.

New User Groups Onboarded Bahamians living outside The Bahamas and non-Bahamians living in The Bahamas, with the right to work now have access to the services available on MyGateway.gov.bs.
Proxy Designation for MyGateway Services Customers are now able to conveniently designate a user with an existing account on MyGateway to collect documents on their behalf.

Eg.

University students abroad, customers experiencing illness etc.

Once the document has not been collected, the proxy can be changed on the portal and it will be automatically updated in the system.
Legal Workstream Framework Development The concept of Digital Transformation involves the creation of new processes, culture and user experiences.

The cornerstone of success in digital transformation is marked by an advanced legislative framework.

Recently, DTU’s legal workstream was immersed in preparing draft framework that undergirds digital transformation.

Engagements with both internal and external stakeholders have provided technical advice necessary to create draft instructions.
Citizen Benefits: This framework will allow citizens to seamlessly access services with an increase in the availability of e-service options, the experience of a collaborative government working to replace the paper based outputs with digital ones wherever and whenever possible, reduce the burden for citizens to repeatedly provide information, heightened security through advanced and industry accepted security standards.
The Making of MyGateway In this segment, Kristie Powell, Engineer and Developer of MyGateway Portal shares insight on what inspired the creation of a centralized portal for Government services.

Meet us at Your Local Grocery Store!

In a series of public events, the first Sign Up Drive was held on 28th August, 2021.

Upcoming weekend awareness events include visits to local food store chains in New Providence.
The internal MyGateway Awareness Sessions will also continue this month with Government agencies that currently have services on the MyGateway portal, followed by agencies with upcoming services.

The Bahamas Named in Top 8 Finalists: IDB Superheroes of Development: IDB recognized its partners and clients in two categories: Category 1.
Implementing agencies and clients that have successfully addressed challenges in project implementation, in order to share the learnings that emerge from their experience and, Category 2.

Implementing agencies and clients that have successfully met their development objectives.

Our submission documented the following: 1.

The challenges faced and the impact they had on project performance.

2.

The solutions implemented to overcome the challenges and evidence of their success.

3.
3.

Lessons learned, with recommendations on how future projects can avoid and/or address similar challenges.

Visit MyGateway.gov.bs to view eligibility requirements for available services.

Customer Review: Godfrey shares on his recent experience renewing his driver’s licence on MyGateway.gov.bs.

Your Feedback Is Welcomed!

If you have already registered or applied for services on MyGateway.gov.bs, THANK YOU.

Help us improve the customer experience by completing our Customer Service Survey.
To receive instant updates on the launch of upcoming services and more, follow us on Facebook @MyGateway or on Instagram @MyGatewayBahamas Helpful Resources: OTP: The One Time Pin/ Password is the unique number sent to your inbox.

This is a temporary number that can only be used for one log in attempt.

Click the video below to learn more.

● Learn how to create an account on MyGateway.gov.bs.
● Check out this news release for details on the five new Government exemption services, to encourage entrepreneurship and home ownership, available on MyGateway.

Help Desk Contact Details: ● Phone: (242) 604-4357 Toll Free: (242) 300-5717 | Monday – Friday (9:00 AM – 6:00 PM)