Source document: https://docs-lawep.s3.us-east-2.amazonaws.com/1697628346397.pdf (Australia)
Committee Inquiry Question No.

Reference Committee member QUESTION Senate Economics Legislation Committee Financial Accountability Regime Bill 2021 [Provisions] and Financial Services Compensation Scheme of Last Resort Levy Bill 2021 [Provisions] 003 Spoken, 27 January 2022, Hansard Page 56 Senator Pratt Senator PRATT: How many consumer complaints did you have about managed investment schemes in the last three years?

Mr Kirk: I can take that on notice and we can provide an answer to that.
ANSWER The following tables provide details of the number of reports of misconduct (ROMs) received by ASIC about registered managed investment schemes from consumers and the actions taken on those complaints over the identified periods.
Table 1: ROMs received about registered managed investment schemes by calendar year By Calendar year Total reports of misconduct received by ASIC 9,665 9,708 10,539 2019 2020 2021 Reports of misconduct about MIS - Received - % of Total ROMs Received Reports of misconduct about MIS - Finalised - % of Total ROMs Finalised Of the Finalised ROMs - Analysed and assessed for no further action - No breach/ No offences/ No jurisdiction - Resolved - Merged with another activity - Referred for compliance, investigation or surveillance - Number of cases referred Of those Referred - they went to: - Stakeholder - Enforcement - SBE&C Note: SBE&C means Small Business Enforcement & Compliance team Table 2: ROMs received about registered managed investment schemes by financial year By Financial year Total reports of misconduct received by ASIC Reports of misconduct about MIS - Received - % of Total ROMs Received Reports of misconduct about MIS - Finalised - % of Total ROMs Finalised Of the Finalised ROMs - Analysed and assessed for no further action - No breach/ No offences/ No jurisdiction - Resolved - Merged with another activity - Referred for compliance, investigation or surveillance - Number of cases referred Of those Referred - they went to: - Stakeholder - Enforcement - SBE&C Note: SBE&C means Small Business Enforcement & Compliance team 2019-2020 9,634 2020-2021 10,905 123
 1.3% 135 1.4% 20% 7% 48% 3% 21% 27 74% 22% 4% 124 1.1% 134 1.3% 21% 5% 50% 1% 22% 28 96% 0% 4%