Product: Credit card or prepaid card

This is not a duplicate I have been a victim of identity fraud and this company XXXX XXXX is beyond Cooperating and getting this matter handled They have taken this matter lightly and provided no solutions in regards to being a victim of victim of identity fraud this will be my second complaint someone did reach out from the company but there was no resolution and this matter was not handled inappropriate timer in appropriate manner Im still left in the blind in regards to this particular matter they have failed to communicate to correspondent anyway that been irresponsible with taking me serious they havent provided any resolution they havent provided me with anything whatsoever in regards to this particular matter XXXX XXXX so the last time I spoke with you was on XX/XX/XXXX you asked for proof in regards to my incarceration I provided that proof and I have not received received a response to call or any update since XX/XX/XXXX of XXXX  you informed me that youd be give me a call or email as soon as you receive this information And as to the situation you have done neither so Im going to file another complaint with the consumer financial protection bureau and the federal trade commission because you have not follow through on your word I call and leave emails every day in regards to the situation and it seems like this matter is not important enough for you to give me some sort of update I do not appreciate your level of professionalism and it seems that you guys are practicing out of accordance to the federal trade commission I no later than next week if I dont get one this is not a threat but this is something Im gon na do behalf of this particular matter Im going to report and complain again to the federal trade commission and the consumer financial protection bureau in regards to your acts and practices in regards to your clients and customers do you haveI do not appreciate your level of professionalism and it seems that you guys are not practicing out of accordance to the federal trade commission I expect some sort of update no later than next week if I dont get one this is not a threat but this is something Im gon na do behalf of this particular matter Im going to report and complain again to the federal trade commission and the consumer financial protection bureau in regards to your acts in your practices in regards to your clients and customers you have taken this matter lightly in regards to the situation and I do not appreciate it so until further notice The last time I spoke with this company they asked for proof of my XXXX as clear as day I provided proof of my XXXX from the Texas department XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX of XXXX  the representative said they would email me as soon as they receive the document they have failed to do so and that they would be in touch as soon as they received the document and they have failed to do so they have not come to a conclusion or resolution as to be obtaining the money that was stolen from me so Im now submitting this complaint to the consumer financial protection bureau in regards to this particular matter because they are failing to uphold the end of the bargain I first put in this plant back in XXXX it is now XX/XX/XXXX And still no communication no email no nothing I have submitted all the requested documentation to this particular company in regards to the situation and they have failed to do anything whatsoever so Im reaching out to the consumer financial protection bureau to help handle this matter