23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card

I am compelled to address the handling of dispute case number XXXX, regarding an online transaction dated XX/XX/XXXX, for {$120.00}, made on our online ordering website. This situation has not only highlighted a severe flaw in the dispute resolution process but also imposed an unjust financial burden on our establishment. As part of our fraud prevention protocol for online orders, we require customers to input and verify their information, including address, CVV, and zip code. This stringent process ensures transactions are authorized and legitimate. The order in question, having gone through and been verified by this system, clearly indicates the cardholder 's active participation and authorization of the purchase. Despite our adherence to these security measures and providing undeniable evidence of authorizationincluding a receipt signed by the cardholder agreeing to the chargeCiti Banks decision favored the customer. Furthermore, we are now facing an arbitration process, with an associated cost of {$500.00}, a fee that is not only unwarranted but exacerbates the financial losses from the disputed transaction and the costs of the goods provided. This decision undermines the trust and fairness expected in our relationship with Citi Bank, compelling us to question the efficacy and integrity of your dispute resolution mechanisms. The financial strain this situation imposesspanning the disputed amount, additional arbitration fees, and operational lossesdemands immediate reevaluation and rectification.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have been submitting multiple letters with complete attachments of my personal information and credit reports. Nevertheless, the requests I have sent out were consciously denied and neglected which I considered being unprofessional on the Bureaus end. This will be my last attempt to request all documents to be provided and issued to me. Not fulfilling with my request should result to immediate removal of the unauthorized inquiries listed below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ; EXPERIANXXXX XXXXXXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash app ( Block , Inc ) due to inadequate customer service and unfair practices, which violate the consumer financial protection act ( CFPA ). Specifically cash app failed to take timely and effective measures to prevent an address fraud on their platform leaving my account, vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive as they did not comply with error resolution requirements under the electronic fund transfer act ( EFTA ) and regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Mortgage

I have a FEMA approved flood policy in place. Roundpoint Mortgage knows that as a consumer I can not purchase retroactive flood insurance. I have tried. The waiting period for and flood policy is 30 days. So roundpoint has now notified me that they are purchasing Private flood insurance for {$680.00} for the beginning of the months for which I did not have coverage which will further increase my mortgage payment higher than the {$310.00} they have already increased after they purchased an entire year policy for which they attached the month of XXXX after notifying allegedly in XX/XX/2019 that I was in a flood zone. Buyer beware and check your statements every month and make sure you know if you are in a flood zone each year to prevent this from happening to you. So in a matter of months you won't be dealing with almost {$3000.00} of an escrow shortage and being taken advantage of by mortgage companies that can buy private flood insurance for whatever dates they want.
Product: Money transfer, virtual currency, or money service

XXXX XXXX To : Consumer Financial Protection Bureau ( CFPB ) Subject : Unacceptable wire transfer processes at Bank of America and XXXX XXXX Dear Sir/Madam , I hope to get some help regarding a wire transfer issue related to the sale/purchase of a property. This was a sale by my daughter and her husband to my son and his wife. I am a CA-licensed broker who represented both in the escrow. I also loaned money to my son and his wife to purchase the house. 
On XX/XX/XXXX, I wired {$340000.00} ( part of my loan ) from my Bank of America trust account to my daughter 's trust account at XXXX XXXX ( same day wire ). The wire routing number was wrong ( ACH number instead of the wire routing number ). I realized this two days after I wired the amount and notified my BoA wiring department. They claimed that the money was with XXXX XXXX already and XXXX XXXX claimed they didn't have it. After two days, XXXX XXXX admitted that the wire was held up in their wire regulatory department. The regulatory process supposedly was for the BoA and XXXX XXXX wire departments to message each other, each transaction stated to be a 48 business hour transaction. No closure timeline was given! 
After 7-10 days, I asked for alternatives to get the money back in my account. My son-in-law visited his XXXX XXXX branch manager multiple times and I visited my BoA branch manager multiple times. They recommended I recall the wire, and I did. A few days later, XXXX XXXX agreed to deposit the wire into my daughter 's account if I cancelled the recall notice. I did. Unfortunately, this recall got caught in the wire departments ' messaging process! At my son-in-law 's request, XXXX XXXX eventually returned the wire amount to BoA on XXXX ( last Friday ). Now, BoA says it could take 3-5 business days to be in my account! It is 5 days later and BoA is now telling me it could take another 2 days! 
A same day wire has been held for 21 days ( and counting ) with no reasonable process to correct the routing number issue. Meanwhile, I had to borrow from my home equity line ( at an interest rate of over 7 % ) to close the escrow. 
Can you help me understand how you can hold these banks responsible for this deliberate withholding of consumer funds with an inexplicable process? 
Regards, XXXX
Product: Debt collection

I received a call from XXXX XXXX with XXXX XXXX. He and his staff have used abusive collection tactics on a debt that is over XXXX XXXX XXXX. I have been threatened about a legal document, being sued, garnishing my wages and placing a lien on my XXXX XXXX or auto. Sued without any notification, calling my job and telling them its an attempt to collect a debt. This is the 3rd and final attempt and they will seek legal action, telling a family member to tell me to put my big girl XXXX on. Calls from XXXX XXXX, XXXX XXXX leaving voice mail messages stating the same thing. HR department forwarding messages of XXXX XXXX calling stating personal stuff about my business. XXXX, employee in the legal department telling me that she will take all of my paychecks, that I do n't pay my bills and let 's see how I like it when they take my paychecks.
Product: Debt collection

National Credit Systems sent a letter to me in the mail stating that I owe a debt. I therefore sent a letter to National Credit System for specific information to validate the debt that they claimed that I owed. I sent the letter over 30 days ago and they have not responded to my request and they are also doing harm to my character by reporting unsubstantiated derogatory information on my consumer reports.
Product: Credit reporting, credit repair services, or other personal consumer reports

It appears that my credit with you has been compromised. I was going through my records & noticed many files which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any account which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please block/remove these files. If you feel there is a possibility these accounts belong to me I will require all documentation that bears my signature ( another research item I found that requires you to verify with 100 % accuracy that each account is 100 % true, accurate, correct, complete & VERIFIABLE ). If you do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly. 

Please remove/block the disputed items as they were opened without my consent or knowledge, pursuant to Section 605B of Fair Credit Reporting Act. 

XXXX XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} and XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX Date Opened : XX/XX/XXXX Balance : {$3300.00}.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have a loan with XXXX/XXXX XXXX XXXX and CNS PORT SVC. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, XXXX/XXXX XXXX XXXX  and CNS PORT SVC with no successful resolution. There was definitely an error on their part.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/2021, i wrote a letter requesting some proof on how inaccurate accounts were verified on my credit report. It has been almost two months and i have not heard a response when the fcra gives 15 days for them to provide me this information.
Product: Mortgage

XXXX Mortgage has started to thereaten me with foreclosure of my home. They falsely claim that my mortgage payments have not been made, even though I have validated proof that those payments have been made through automatic withdrawals from my bank account. In my discussions with them over the past several months, they note that their records show payments received in the proper amount in the proper time. 

Lately, I've received letter noting a reversal of funds applied to my mortgage and a request for {$15000.00} payment. Along with the delinquency letter, it shows that my payments that I made starting in XX/XX/2019, were being reversed. 

To date, no one has been able to explain what " reversed '' means to me, and I continue to receive threatening foreclosure letters. The " so-called '' reversals are not credited to my bank account from which they were dispersed. 

I've never been late, nor have I ever paid less than the agreed upon amount.
Product: Credit reporting or other personal consumer reports

aIn accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 168b permissible purposes of consumer reports. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. On a list of inquiries : 15 U.S.C. 1681 Section 602 A. States I have the right to privacy ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy 15 U.S.C 1681 Section 604 A Section 2 : It states, a consumer reporting agency can not furnish account without my written instruction.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

15 U.S.C. 1682c ( a ) ( 5 ) Section States : No, consumer reporting agency may make any customer report containing any of the following items or information any other adverse items of information, other than records of conviction of crimes, which antedates the report by more than seven years 15 U.S.C. 1681s-2 ( A ) ( 1 ) a person, so I'm not afraid of any information relating to a consumer to any consumer report agency if the person knows or has reasonable cause to believe that information is an accurate
Product: Debt collection

XX/XX/XXXX I received the attached latter in the mail from Debt Recovery solutions stating Pendrick Capital Partners ( " PENDRICK '' ) has purchased an account with my name on it. This is a serious  matter because I was a victim of identity theft. And Pendricks has attempted to report false information on my credit report for some time now., Each time they are removed by all Major Consumer Reporting Agencies or By Pendricks XXXX because they are not mine. 

Also I want notify you of the history of the account numbers and amounts owed keep changing in order to re-insert of my credit report. 

This is a serious matter. 

The attached letter says I have the right to request a copy of the contract or other documents evidencing an agreement of debt. I need to see these to notify the bureaus of more identity theft by Pendricks ' or some other person out there claiming to be me Attached is a copy of the notice I received dated XX/XX/2019. 

I have responded within 30 days of the date. Please send all documents showing that this debt belongs to me. I have kept all copies of certified letters from the past I have had with Pendricks ' and their data furnishing affiliates or partners. This debt is an attempt to reinsert a debt that does not belong to me.. As Pendricks ' already know my father passed away and we had the same name. this is all well documented. 

I also called the XXXX hospital in XXXX where this supposedly took place. they said do to HIIPPA they were unable to share any information with me. there are XXXX XXXX 's in the system but there are not any that match my description.,
Product: Debt collection

False Information On My Credit report, i never had sprint in XXXXXXXX XXXX XXXX i Reached out for the information to be provided, They never provided the information. I demand this be deleted off my credit report within 30 days.
Product: Debt collection

To whom it may concern, I am writing this letter to file a complaint against Portfolio Recovery Associates, XXXX XXXX XXXX, XXXX, VA XXXX. I mailed this company a debt validation letter on XX/XX/2021, through certified mail. It was delivered on XX/XX/2021. Tracking # XXXX. In my letter, I requested that Portfolio Recovery Associates send me several things including written proof to validate that this is my account. Included in this proof would be a signed agreement showing my knowledge/ownership of the accounts in question and the agreement to pay the amounts in question. Portfolio Recovery Associates failed to produce a copy of any signed agreements with my signature showing I am under contract to pay for this debt nor that this debt is mine. Instead, I only received copies of bills and a letter from Portfolio Recovery Associates and XXXX XXXX which is not enough to validate the debt in question. Portfolio Recovery Associates failed to include everything that I requested in my letter therefore they failed to validate the debt. Because Portfolio Recovery Associates has failed to supply me with all the documentation that I requested, I am asking to have this collection be removed from all three credit bureaus and cease all collection activities immediately. 

Thank you
Product: Consumer Loan

In desperation to quickly cover a few unplanned expenses, I took out a {$500.00} installment loan from Advance America. I knew the interest would be high. And it was. Very. 

But, " desperate times ... etc '' I thought. I began the process of paying back my loan when I noticed the miserable, almost non-existent amount the principle had gone down. 
Out of the {$470.00} (? ) given thus far, a meager {$68.00} went beyond their interest rate. 
The real culprit however appears to be a line item detailed as " CSO fee ''. 

Example : My last payment for {$200.00} ( {$100.00} more than the minimum due ) made on XX/XX/XXXX applied {$10.00} to my principal. The remaining {$190.00} went toward CSO fees and interest due. All excess funds after the minimum due was paid, went to the NEXT payment 's CSO fees..not the principal. 

While signing my paperwork, I was shown the total amount paid *were I to go the entirety of the loan term ; I was shocked. I 'll have paid almost {$2000.00} on a {$500.00} loan. 

I assured the employee overseeing the agreement, of an early payoff. Twice. Any other lending institution would interpret that as 'a resolve to pay less in fees and interest '. My associate met that comment with silence. Twice. 

I see now why. Clarifying that an early payoff does little to diminish the original amount borrowed, probably is n't great for business. At best, Payday lending practices are exploitive and predatory. Installment loans however, are a new and vicious tool for wealth extraction, ensuring financial indentured servitude. 

I take responsibility for failing to comprehend the terms. I quite honestly lacked the imagination for a loan of this structure. I still find its legality unfathomable. We would imprison an individual for privately lending with these terms. And yet this industry loans with relative impunity?
Product: Checking or savings account

I have been with Navy Federal Since XXXX as an out of state subscriber. I don't live near a branch  and have to conduct business online or over the phone. I feel that I have been discriminated against due to there bank processing fees, tricking me to pay on a credit card without telling me they closed the account, and recent learning that fees fees of XXXX  have been placed on my account since XXXX XXXX XXXX If I do not  call they wont make the adjustment/have not made the adjustment during this time of lawsuits pending concerning unfair banking practices, discrimination towards members which I feel I have been a victim of as well. As an out of state subscriber it has caused me a great deal of stress banking with this organization. i have a total of 23 fees totaling XXXX in the amount XXXX XXXX from the following dates XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
It has been my experience, especially since the pending class action suit depending who answers the phone to assist when you call, some are willing to make the corrections and some are not. The fees not listed which there have been more i have questioned about the process of funds available  prior to fees accessed and they have been adjusted(at least over 10 more)
Product: Money transfer, virtual currency, or money service

Coinbase Vault.The co-signer email address in my Vault never gets the email to approve my transfer. That email does get emails. I got one from Coinbase on XX/XX/2020. Have tried this transaction numerous times prior to this date with the same outcome. No way I can find to change my second email. In my world I have money in a vault that I can not access. How can I do this? I am really frustrated and getting ready to escalate this in any way possible to get my money so I can use it as I want. Have sent this more than once with no response outside of a Robo email.
Product: Checking or savings account

I know I make too many overdrafts but I need to see if I was charged over.
Product: Credit reporting, credit repair services, or other personal consumer reports

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Product: Credit card

In XXXX of XXXX I received a solicitation from XXXX XXXX Bank XXXX XXXX with an offer, " 0.00 % APR on all Purchases and Balance Transfers good until XXXX XXXX ''. I have received several similar offers since then, with the words inserted after balance transfers, " when you use these checks ''. Had that wording been on the offer I received, I would have behaved very differently. As it was, since I had a zero balance at the time, I preceded to make purchases with my credit card, " all purchases '', and to pay the minimum balance due. I have participated in many 0 % on purchases offers previously and since this one. I have always paid off the balance before a higher rate of interest started. 

While I had been paying attention to not go over my credit limit, it was not until XXXX that I noticed a large amount of interest was being added. When I called the bank, I was told that they did n't mean " all purchases '' ; just the ones made with the XXXX checks enclosed. Since no one I talked to at the bank offered any recourse, I immediately paid off the balance on my account, which included over {$800.00} in interest. 

Even if I had written a check for the entire amount of my credit line. The fee that I would have paid would have only been about {$340.00}. 

They must have realized that their wording was deceptive to have changed it so quickly after their 1st offer, but so far they have refused to acknowledge this to me or to the XXXX.
Product: Credit reporting or other personal consumer reports

It appears that my credit file has been compromised. Again, I was going through my records & noticed many items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any items which are found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you ( learned through more research both parties require ). Please block/remove these files. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.