Product: Debt collection

I found this collections on my credit report and also an eviction but no record of the eviction was found in court. I was trying to get to the bottom of it, because I got denied a rental application. 

I called and spoke to a representative there who told me to come physically to the office to pick up the records and to bring my Identification. I get there, and call her, she explains exactly where to enter. I go inside and ask for my documents. A young lady comes up with a few pages and instructs me to give her my signature before showing me the records. I refused to sign the paper. I showed her my ID and asked for my documents and asked how they can charge me when I have no case for the eviction and so on. She insisted that I owed them money and I argued back with her that I don't think they have grounds to do this. So she took the documents and went to get an older and bigger employee, XXXX. She came out with a smirk and already had an attitude. I told her as well that I would not sign the papers and that I have no case number from the eviction and that they had no grounds that I owed money. 

She was very Condensening and instead of deescalating the situation, she starting laughing at me and telling me to go do my research, and I don't know what I am talking about. She demanded that I sign this paper or I wouldn't get the documents. I told her that I would not sign anything especially anything saying I admit to the debit but needed the proof for my records. So, I scribble on the paper and she took the paper and told me she wouldn't give them to me and She then told me to leave and that I can not have the documents and she did not have to give me any records of the debt. She was very nasty and Condensening and rolling her head. I told her that, I was instructed to come here to get the records and it was not right to waste my time this way and I have the right to this information since it's on my credit report. 

She abused her power and told me, no again and proceeded with her power trip. Her intentions were to punish me for not signing right away. I then, told her I would sign the document with my signature, and that I needed the records. She still refused to let me sign the document even though I told her I would sign them. She abused her power again, and told me she did not have to give me the documents and she had all day and night. She told me to leave, and I told her no. She then told me that I would definitely leave, and XXXX got up from behind the window, and proceeded to walk all the way around the office through the door where I was located as though she was going to XXXX me. Her and her employee gained up around the window with the intent to intimidate me. I then felt threatened and proceeded to call the police for my protection. She was now in the same space as me when we originally were separated by a wall and window. I gave the XXXX caller her description. She called me a XXXX and I never used profanity or called anyone outside of their name. I even pointed that out to her and told her that she was very unprofessional. She got control of herself and finally went back behind the door when she realized I was really on the phone with XXXX. 

I believe if I didn't call XXXX, she would have XXXX me. She then tried to call the police on me as well and told them I was XXXX and such. I told her, that all I wanted was the documents and she was abusing her power, knew I needed them, and refused to give them to me. This is not right.