Product: Money transfer, virtual currency, or money service

I am writing this letter with deep disappointment regarding Crypto.com 's failure to address my concerns and fulfill their responsibilities as a regulated company. I have unfortunately become a victim of an unregulated and fraudulent company called " XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  " and am seeking assistance in addressing this critical situation with the relevant parties involved. Despite my attempts to communicate with Crypto.com, I have received no response or acknowledgment to my previous letters, leading me to send multiple reminder letters. 

The fraudulent company, " XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX' employed deceptive tactics and illegal practices, resulting in significant financial loss on my part. I am reaching out to you to seek your immediate assistance in resolving this matter and recovering my funds. 

I regret to inform you that, despite my attempts to contact Crypto.com regarding my situation, I have not received a satisfactory response. This lack of resolution has left me feeling disappointed and concerned. 

I kindly request your assistance in initiating a dispute against " XXXX '' and the relevant parties involved to seek resolution and recover the funds. The dispute is justified based on the following reasons : Goods or Services Not Provided Not as Described or Defective Merchandise Questionable Merchant Activity Misrepresentation Fraudulent Action Money Laundering Identity Theft Terror Affiliate ( misappropriation of assets or funds ) I have taken the necessary steps to initiate the dispute process with Crypto.com in an effort to recover the funds. I have attached copies of the letters I previously submitted to crypto.com, along with relevant evidence highlighting the fraudulent nature of the situation. Unfortunately, the response I received from Crypto.com was unsatisfactory. They seemed to rely solely on our terms and agreement, disregarding the fact that I was a victim of deception, falsehood, and manipulation. It is disheartening that they failed to acknowledge and understand the gravity of the scam I fell victim to. 

The Scam Story : My encounter with the scam began innocently with a message from a woman named XXXX XXXX on my XXXX account. I met this XXXX woman on XXXX approximately in XX/XX/2023 - XXXX - XXXX XXXX is XXXX XXXX XXXX and was born in XXXX, where her XXXX mother met her XXXX father in XXXX, and then they migrated to the United States approximately XXXX or XXXX  years ago. She presently lives in XXXX XXXX, California. When I initially met her on XXXX, I asked her what she did for a living, and she claimed she traded XXXX. She then lured me into the web of deceit with the promise of guaranteed high profits through cryptocurrency trading company that boasted of being among the best in the business. XXXX XXXX claimed XXXX years of trading experience and painted a compelling picture of this company 's legitimacy and reliability. XXXX XXXX then offered me if I was interested in XXXX trading so she could advise and help me earn some money in XXXX trading, so I felt it was a nice idea to make some money. So, she instructed me to download the Crypto.com and XXXX apps for my XXXX smartphone, as well as the PC version at XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/2023, I made a {$1000.00} deposit using my XXXX XXXX XXXX debit card and deposited to my Crypto.com account, then moved the money to the XXXX app or XXXX markets XXXX XXXX XXXX XXXX XXXX  website to trade. In the beginning, I earned little profits of {$1000.00} and everything went quite smoothly. She urged me to put more money into my account so that I could make more money, and when I told her that I had retirement accounts ( XXXX, XXXX, and Simple IRA ), she urged me to close out all of those accounts so that I could have a larger amount to invest in this XXXX markets or XXXX platform, so in XXXX, I decided to close out all of my retirement investment accounts ( XXXX, XXXX, and Simple IRA ) with deferred taxes and fine so that while waiting for all retirement accounts to close out, on XX/XX/2023, I made another deposit of {$3300.00} from XXXX XXXX XXXX to my Crypto.com account and transferred the fund to the XXXX app or the XXXX Markets website to trade. After closing out all of my retirement accounts and receiving funds in my checking account, in XX/XX/2023, I made XXXX wire transfers from my XXXX XXXX XXXX accounts, XXXX on XX/XX/2023 for {$50000.00} and another on XX/XX/2023 for {$30000.00}, for a total capital investment of XXXX  XXXX. With this XXXX  XXXX, I made a profit of {$86000.00}, and my account balance was {$150000.00}. On XX/XX/2023, I withdrew the whole sum of {$150000.00}, but I did not get anything ; they froze and rejected my transaction. When I contacted online customer service, which was them ( XXXX XXXX and others - who control the network ) about why I couldn't withdraw my funds, they said I needed to pay income tax up front, which was XXXX  XXXX, otherwise I couldn't, which I believe XXXX XXXX and her scam network team froze and rejected my transaction. I contacted XXXX XXXX and asked why I couldn't withdraw my money, and she claimed she didn't know about it, and she continued defending them about everything, even when I offered bringing them to court, and she would fight against any alternative I presented to her. I felt obnoxious and strange, and I asked myself why she kept defending them when a normal person would support and suggest ideas to bring scammers to justice, but she didn't, and she even cursed at me several times, but I kept my cool and talked to her to see if she could help me, but she didn't. I contacted the FBI, who advised me not to pay them since they were running a virtual currency XXXX scam. I immediately filed complaints with the FBI and the Federal Trade Commission ( FTC ), providing as much information as I could so that they might begin investigating these XXXX fraudsters. 

On XX/XX/2023, I was able to get her admission and confession and discovered that she is a participant in this fraud network, that she has my money, and that she owns the XXXX website and the XXXX app. I requested her to return my money, and she continued asking me to give her XXXX  XXXX in order for me to get it back, so I replied no, " I don't have that kind of money laying around to pay you. '' If I do, " the money will be used to pay bills, not to her. ''