23daVinci/CFPB_Complaints huggingface dataset:
Product: Debt collection

In XXXX I disputed a debt with XXXX for {$680.00} as it was referred to collections at IC Systems. IC Systems was suppose to investigate however XXXX failed to respond to them. Even though IC Systems has been unable to validate the debt, they continue debt collection efforts in violation of the law and has reported to my credit.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have submitted multiple documentation to prove that I am a victim of identity fraud I later received a letter from Capital One Bank stating that they would not remove the account which the account is fraudulent and it was open in my name with all my documentation discovered the account 2 years later XXXX and XXXX has already removed the fraudulent account four months ago I have sent multiple letters to Capital One and XXXX I also consulted with the attorney general office the consumer protection Division and I have filed a ftc complaint against Capital One, the account was a fraudulent charge of account for {$440.00} the account was opened in XXXX XXXX I have sent a letter to Capital One president and CEO and Capital One will have 30 days that they received the letter or a federal lawsuit will be filed in their city state with my lawyer 's office
Product: Payday loan, title loan, or personal loan

On the website it States that I owe now more than I owed a year and a half ago. I owe over 6000 on a XXXX dollar loan and the payoff for 10 days was recently XXXX. They already repossessed me once and made it so difficult to get my car back when I was pregnant in XX/XX/2019. They are now telling me that i will be paying close to 15000 by the time the loan ends. All of it goes to interest and the car is not even worth that much anymore on XXXX. About 4000. I did a lot of research into this company and they are known for scamming people into thinking its something it isnt. I do not have good credit because of things such as repossessions and credit card debt and so my XXXX XXXX XXXX wont refinance me. They wont let me get out of this loan and I need to! Before I got a title loan I owned my car for 2 years paid it off for XXXX in 8 months. Now I have a child and I lost my job. Please help.
Product: Credit reporting or other personal consumer reports

I am writing to follow up regarding the persistent presence of fraudulent items on my credit report despite my repeated attempts to have them removed. Despite providing extensive documentation and evidence to support the removal of these fraudulent items, they continue to tarnish my credit history. This ongoing situation not only undermines my financial reputation but also poses a significant threat to my financial well-being. 

It is imperative that immediate action is taken to rectify this matter. I expect a thorough investigation into why these fraudulent items persist on my credit report despite multiple requests for their removal. Additionally, I demand transparency regarding the steps being taken to address this issue and a clear timeline for its resolution. 

I urge you to prioritize this matter and take all necessary measures to ensure the prompt removal of the fraudulent items from my credit report. With this, I am asking for your assistance to correct the account : XXXX XXXXXXXX XXXX Balance Owed : {$280.00} ; XXXX  XXXX Balance XXXX : {$2700.00} ; XXXX  XXXX Balance Owed XXXX {$480.00} ; XXXX XXXX XXXX Balance Owed : {$4100.00} ; CONNS XXXX Balance Owed : {$1000.00} ; XXXX XXXX XXXX XXXX Balance Owed : {$2300.00} XXXX XXXX XXXX XXXX XXXX Balance Owed : {$960.00} ; XXXX XXXX XXXX XXXX, TX XXXX ; XXXX XXXX XXXX XXXX, TX ; XXXX XXXX XXXX Balance Owed : {$2800.00} XXXX XXXX XXXX XXXX Owed : {$0.00} ; XXXX XXXX Balance Owed : {$480.00} ; XXXX XXXX Owed : {$590.00} ; XXXX  XXXX XXXX Owed : {$0.00} ; XXXX XXXXXXXX XXXX Balance Owed : {$4100.00} ; XXXXXXXX XXXX XXXX XXXX  XXXX Balance Owed XXXX {$2000.00} ; XXXX XXXX Balance Owed : {$1000.00} ; XXXX XXXX XXXX Balance Owed : {$3100.00} ; XXXX XXXX XXXX, TX XXXX ; XXXX XXXX XXXX XXXX, TX XXXX ; XXXX XXXXXXXX XXXX Balance Owed : {$2800.00} ; XXXX XXXX Balance Owed : {$2700.00} ; XXXX XXXX Balance XXXX : {$0.00} XXXX XXXX Balance Owed XXXX {$480.00} ; XXXX XXXX Owed : {$590.00} ; XXXX XXXX Balance Owed XXXX {$0.00} ; XXXX XXXXXXXX XXXX Balance Owed : {$4100.00} ; XXXX  XXXX Balance Owed : {$1000.00} ; XXXX  XXXX Balance Owed : {$99.00} ; XXXX XXXXXXXX XXXX Balance Owed : {$600.00} ; XXXX XXXX  XXXX XXXX Owed XXXX {$2300.00} ; XXXX XXXX  XXXX Balance Owed : {$960.00} ; XXXX XXXX Balance Owed : {$190.00} ; XXXX XX/XX/year> ; XXXX  XX/XX/year> ; XXXX XXXX XX/XX/year> ; XXXX XXXX XXXX XXXX Balance Owed : {$6000.00}.
Product: Bank account or service

I have several accounts with JP Morgan Chase. I received a notice on XXXX/XXXX/2015 that my mailing address was changed. I have been using my P O Box address for more than 10 years. In fact, I never requested to change my mailing address at all. Chase changed it without my approval and authorization and claimed that is " a protection to me '' which I totally disagreed. I called on XXXX/XXXX/15 and talked to XXXX ( supervisor of CA Banking ) and opened the case number under # XXXX. I needed to know who made such mailing address changed requested without my approval. That is the reason XXXX opened a ticket and someone would contact me. XXXX/XXXX/2015 a research support lady name XXXX XXXX at XXXX x XXXX called me. She is not helpful at all and claimed changing address from my mailing address to my residence address without my authorization is legal and is a protection to me. I totally disagreed. Customer has the right to use different address and bank shall respect the customer 's decision. I never request to change and someone changed for me and XXXX still claim that is legal and benefit to me and not feel nothing wrong for Chase 's overwrite at all. In addition, she kinds like a threaten to me by saying " Do you want to have a banking accounts with Chase? '' Sounds like if I do n't satisfy that changed address without authorization and I should cancel and close all my accounts with Chase. That is so ridiculous and unprofessional. I told her that I will file complaint to CFPB because that is totally unacceptable manner.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my follow-up complaint to tell you to remove or block these erroneous items : XXXX XXXX XXXX XXXX XXXX AURORA, IL XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX, MI XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXXXXXX Balance : {$13000.00} ; XXXX XXXX Balance : {$24000.00} ; XXXX XXXX XXXX XXXX XXXX Balance XXXX {$9800.00} ; XXXX XXXX XXXX XXXX Balance : {$0.00} ; XXXX XXXX XXXXXXXX Balance : {$44000.00} ; XXXX XXXX XXXX XXXX XXXX XXXX : {$0.00} ; XXXX XXXX XXXX XXXX XXXX Balance : {$16000.00} ; XXXX XXXX XXXX XXXX XXXX XXXX : {$670.00} ; XXXX XXXX  ( Original Creditor : XXXX ) XXXX Balance : {$19000.00} ; XXXX XXXX XXXX XXXX XXXX XXXXXXXX Balance : {$0.00} ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 

The listed items are erroneously placed in my file and I believe they are sorely mistaken
Product: Credit reporting or other personal consumer reports

I am writing to formally dispute the validity of a debt reported by XXXX XXXX XXXX XXXX for {$670.00} on my credit report. I am requesting your immediate intervention in this matter to investigate and remove the debt from my credit report as it is not mine. I have recently obtained a copy of my credit report from XXXX, Transunion, and XXXX, and I was surprised to find an entry for a debt from XXXX XXXX XXXX XXXX  listed as outstanding. I have thoroughly reviewed my financial records and can affirm, without a doubt, that I have never had any business transactions or contractual obligations with XXXX XXXX XXXX XXXX. I understand that under the Fair Credit Reporting Act ( FCRA ), it is the responsibility of the credit reporting agency to ensure the accuracy and verifiability of the information they report. 

Furthermore, the Consumer Financial Protection Bureau ( CFPB ) has been established to enforce the provisions of the FCRA and protect consumers ' rights. In light of the above, I kindly request that you initiate an investigation into the following matters : Provide a detailed verification of the debt, including the original creditor, date of inception, and any supporting documentation that substantiates the legitimacy of the debt. Verify that XXXX XXXX XXXX XXXX has followed all required legal procedures in attempting to collect this alleged debt. Confirm that XXXX XXXX XXXX XXXX has complied with all relevant statutes of limitations pertaining to the collection of this debt. Provide evidence of any contractual agreement or documentation with my valid signature, binding me to this alleged debt. I would also like to inform you that the inclusion of this erroneous debt on my credit report has had a significantly negative impact on my creditworthiness and financial well-being. It has affected my ability to obtain credit, secure favorable interest rates, and may have implications for future employment opportunities. I believe it is paramount to rectify this issue promptly to mitigate any further harm caused by this false reporting. Should this dispute not be resolved in a timely manner or if the debt is not conclusively proven to be valid, I will be compelled to pursue legal action to protect my rights under the FCRA, including but not limited to filing a complaint with the CFPB, engaging legal counsel, and seeking appropriate remedies available under the law. 

I appreciate your immediate attention to this matter and request that you provide me with written or emailed confirmation of the receipt of this dispute within 7 days from the date of this complaint. Additionally, I kindly request that you keep me informed of the progress of your investigation and provide me with a detailed response within 15 business days. Thank you for your prompt assistance in this matter. I trust that the Consumer Financial Protection Bureau will act diligently and impartially to resolve this dispute and protect my consumer rights. I look forward to a favorable resolution and the removal of this incorrect debt from my credit report.
Product: Credit reporting, credit repair services, or other personal consumer reports

I placed a freeze on my credit report with Experian in fall of 2019 but I changed my mind a few weeks later and attempted removing the freeze without success. I tried calling multiple times but the process will not accept the requested information and there is no option to speak with a life representative. I have written Experian a few weeks ago requesting them to unfreeze my credit report and still no response from them. I am not able to access my Experian credit report nor can any other entity because it is frozen. 

I am more than frustrated and considering legal action if that is the only way to get Experian to unfreeze my account. 

Any assistance is greatly appreciated.
Product: Credit reporting, credit repair services, or other personal consumer reports

It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, accounts or items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any accounts or information which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please block/remove these files. I found that under section 605b ( a ) TransUnion shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt and it requires the following documents and statement to remove the disputed accounts on my file : ( 1 ) Appropriate proof of the identity of the consumer ; ( 2 ) A copy of an identity theft report ; ( 3 ) The identification of such information by the consumer ; and ( 4 ) A statement by the consumer that the information is not information relating to any transaction by the consumer. 

The dispute items do not belong to me. Im attaching the required FTC Report for you ( which complies with FCRA Section 603 ( q ) ( 4 ) which states ( 4 ) The term " identity theft report '' has the meaning given that term by rule of the Bureau, and means, at a minimum, a report ( A ) That alleges an identity theft ; ) ( B ) That is a copy of an official, valid report filed by a consumer with an appropriate Federal, State, or local law enforcement agency, including the United States Postal Inspection Service, or such other government agency deemed appropriate by the Bureau ; and ( C ) The filing of which subjects the person filing the report to criminal penalties relating to the filing of false information if, in fact, the information in the report is false. ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

If you feel there is a possibility these accounts belong to me I will require all documentation that bears my signature ( another research item I found that requires you to verify with 100 % accuracy that each account is 100 % true, accurate, correct, complete & VERIFIABLE ). If you do not provide any records & claim the item is verified please understand I will seek legal action. I do not take kindly to games nor does my attorney. SO please comply with the law so this matter can be handled swiftly.
Product: Credit reporting, credit repair services, or other personal consumer reports

I had previously looked into this account with false information, and after reviewing my report, I realized that the identical account continues to be false, with a confirmed status. Please update the enumerated account below : XXXX XXXXXXXX XXXX XXXX XXXX : {$8400.00}
Product: Payday loan, title loan, or personal loan

Lobel financial all of a sudden took away the option to pay by phone or online. I've only made online payments, and I've only been early, I've never been late. They can not give me one reason why they are doing this. Lobel financial is demanding unreasonable ways to make payments with no explanation. This is not fair to the consumer ( s ).
Product: Student loan

FedLoan Servicing is miscalculating payments in order to increase its profits at the great detriment of the borrower. By way of example, note that a payment made on my account on XX/XX/XXXX, was assessed {$46.00} in interest - in other words, per diem interest for Saturday, Sunday, and Monday. That payment was correctly processed. I subsequently made payments on Tuesday, Wednesday, Thursday, and Friday of that week such that no interest would carry over into the weekend. Accordingly, one would expect that an identical payment made on Monday, XX/XX/XXXX, would result in, at a minimum, the same interest payment, or more likely a smaller interest charge - not with FedLoan Servicing. They improperly assessed an interest charge of {$46.00} without explanation, notice, or legal authority. Upon information and belief, they have been cheating borrowers in this and similar manners for years. All inquiries for explanation have been ignored. Please investigate. 

/s/ XXXX XXXX XXXX XXXX.
Product: Debt collection

Collection agency is still in violation and using tatics to keep collection on my credit file. Agency closed out the account but did not remove account from my credit file. Agency is already in violation for not being licensed in florida were i reside therefore they should have never reported collection account to my report. I request CFPB get involed. i am giving this matter XXXX business days to be removed. attached is proof of what portfolio did.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have been dealing with issues on my credit reports. i have late payments reporting, that are inaccurate. I have an account reporting on my credit report that should not be reported at all. There's a false name as well. These are all very alarming issues that should be handled quickly. I have notified XXXX, Equifax, and XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I received a very vague response letter just saying that the accounts were verified. When I asked how they verified the information and with whom, the bureaus haven't provided a response. As a consumer, this is harming my good credit status that I deserve.
Product: Mortgage

I applied for a modification. I was denied a modification, and any other types of resolutions due to " discrepancies '' on my application. In order to find out the " discrepancies '', US Bank is requiring me to get a subpoena to find out the basis for me my denial. 
I have consulted with an Attorney who thinks he spots the discrepancy which can easily be explained and proven. When I asked US Bank why ca n't you just tell me the problem and I explain, and their response is " our investors require you to get a subpoena in order to give the reason for denial. ''
Product: Mortgage

We contacted Fay Servicing in XX/XX/XXXX to review options like modification or reinstatement with working with CA Mortgage relief program. We also requested our mortgage statement since we were got able to view them online ans we had no copies what was owed. The Rep. at Fay Servicing said they would mail us a package. But several weeks later nothing and then we received a letter XX/XX/XXXX that we were in Forecloure and sale date is XX/XX/XXXX. At this point XX/XX/XXXX I had file for help with California Mortgage Relief Program and submitted all the documents. On XX/XX/XXXX I spoke with Fay Servicing that we were pre-approved for the re-instatement to bring us current with CA Mortgage Relief Program application XXXX XXXXXXXX. They said Sale date is active for XX/XX/XXXX and they could not hold until account is paid current. On XX/XX/XXXX Mortgage Relief said we had met the final review and that they had reached out to Fay Servicing to request a HOLD so they could finalize my application and fund the reinstatement. Today XX/XX/XXXX I spoke with Fay servicing, and they still have the sale date active for XX/XX/XXXX. They said they can't do anything, and we need to pay by XXXX ( one day prior to sale date ). Fay Rep said if its just approved they have no control to hold the sale date. They can't wait any longer for the funds and they need to be paid by XX/XX/XXXX.
Product: Bank account or service

In order to manage Trust account XXXX XXXX XXXX referred Compass BBVA Compass. Like the account before I move compass Had Been comprised via Home, Auto and Mail.Describe what happened so we can understand the issue ... 
At XX/XX/XXXX and XX/XX/XXXX, I deposited {$120000.00} and {$40000.00} it appears I was steered to the service in order to access fund via electronic charges and guardianship paper there stolen as a minor from my home by extended family. it seem more than just XXXX card was assign to XXXX a account as well. 
Product Bank account or service : Checking accountIssue Deposits and withdrawals
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX  AND MONEY LION FAILED TO REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT. MONEY LION IS STILL REPORTING FALSE AND FRAUDULENT INFORMATION AND XXXX IS ALLOWING IT. DESPITE ALL PROOF PROVIDED THEY ARE NOT PERFORMING A COMPLETE INDEPENDENT INVESTIGATION AS THEY ARE REQUIRED BY LAW. I DEMAND A REMOVAL OF THE MONEY LION ACCOUNT AS THE COMPANY KEEPS REPORTING THIS ACCOUNT ON MY CREDIT FRAUDULENTLY AND XXXX IS ALLOWING THIS FRAUDULENT REPORTING TO CONTINUE. 

The FCRA requires a credit reporting agency to go beyond its original sources of credit information when reinvestigating inaccuracies in a credit report after the consumer informs the agency of those inaccuracies. Based on that, a generic, electronic investigation is not satisfactory when looking at my case specifically. 

ALSO STOP REPORTING 4 AND 5 CHARGE OFFS WHEN THE ACCOUNT CAN ONLY BE CHARGED OFF ONE TIME!!!! REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT
Product: Credit reporting, credit repair services, or other personal consumer reports

I paid off discover bank as it went into collections status. I advised that I would pay the settled amount and provided the deletion letter as requested. I had advised XXXX with Discover that I fell behind due to my wife having XXXX XXXX. She was unable to work and I had to focus on household bills, medical bills, medication and treatments as well as our children. I provided my reasoning with the letter, XXXX spoke with a manager and they agreed to remove this as a derogatory from all 3 credit agencies. I've sent the request to XXXX, XXXX  and XXXX with no corrections being made. I've filed a complain with the XXXX and now the CFPB before taking legal action. This is hindering me from being able to move forward in my job and purchase a home. I need this deleted as stated it would be.
Product: Credit card

Made purchases through XXXX store online. I pay all of my bills through my bank 's online Bill-Pay and have for at least a decade. When making a payment, my bank, XXXX XXXX determines when my payment will arrive and payments are made accordingly. I pay on average 30+ bills this way per month. I NEVER have an issue with my payments being late yet every single payment made to : ComenityXXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX has been late ( according to them ) and fees plus interest have accrued. I called them numerous times and asked the " late '' fees and interest be removed a according to my bank, were not late. It appears, Comenity Bank is HOLDING my payment for 2-3 weeks before crediting my account. I've even had numerous other store credit cards through Comenity with no issues. I was told by their Customer Service IF I did not close my account they would remove late fees and interest. They did not. They continue to harass me. Payments were due the XXXX of the month and per my bank, were received by then. I'm certain it must be illegal to withhold payments to charge late fees/interest.
Product: Money transfer, virtual currency, or money service

( Block, Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution proces was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Debt collection

ON XXXX XXXX I got a letter in the mail from a company named TRansworld SYstems attempting to collect a debt that I do not owe. I have never had an account with said company XXXX XXXX or XXXX XXXX