Product: Credit card or prepaid card

Im disputing fees and asking Macys to investigate the closing of my account. Ive made several attempts to explain the issue to Macys customer service but I cant get transferred to the dispute department. Customer service misled me and put in a blank dispute. There is missing statements and no alerts between XXXX XXXX. I just receive earlier statements after waiting several months and I noticed some billing issues and possibly intentional tactics to cause more fees. 

1. Price of first order is incorrect and over charged.

2. I was charge NSF fee for a payment I did not authorize and was never informed.

3. A payment was return NSF even though my bank account had funds. 


XX/XX/XXXX I was approved a new card with XXXX limit. 
My first purchase was presented as below ( I can provide proof with a Dated screen shot of order ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Created for Macy 's Size : XXXX XXXX : XXXX {$59.00} Sale {$33.00} Qty : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Created for Macy 's Size : XXXX XXXX : XXXX  {$69.00} Sale {$28.00} Qty : 1 Bag ID : XXXX Total {$62.00} plus estimated tax XXXX Minus additional 25 % off as a new account discount. 


The first billing statement reads. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$88.00} SALES TAX {$8.00} RECEIPT TOTAL {$97.00} NEW ACCOUNT DISCOUNT - {$24.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX - {$13.00} SALES TAX - {$1.00} RECEIPT TOTAL - {$14.00} NEW ACCOUNT DISCOUNT PAYMENT {$3.00} The total changes for that purchase have several amount {$97.00} card - {$5.00} card {$82.00} total Documented transaction Purchases 1. {$83.00} XX/XX/XXXX 2. {$36.00} XX/XX/XXXX 3. {$65.00} XX/XX/XXXX 4. {$32.00} XX/XX/XXXX Payments 1. {$40.00} XX/XX/XXXX 2. {$21.00} XX/XX/XXXX 3. {$29.00} XX/XX/XXXX 4. {$31.00} XX/XX/XXXX 5. {$2.00} XX/XX/XXXX 6. {$82.00} XX/XX/XXXX Unauthorized payment and fees 1. {$40.00} XX/XX/XXXX unauthorized payment 2. {$40.00} XX/XX/XXXX reversal of XXXX amount 3. {$21.00} XX/XX/XXXX returned payment fee 4. {$2.00} XX/XX/XXXX interest charge 5. {$2.00} XX/XX/XXXX interest Total fees for XXXX {$25.00} Total interest XXXX {$.00} as of XX/XX/XXXX. 

Monthly email alerts Email alert XX/XX/XXXX Statement Balance : {$21.00} Minimum Due : {$21.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$40.00} Email alert XX/XX/XXXX Statement Balance : {$36.00} Minimum Due : {$29.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$21.00} Email alert XX/XX/XXXX Statement Balance : {$31.00} Minimum Due : {$29.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$29.00} Statement Balance : {$2.00} Minimum Due : {$2.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$31.00} Statement Balance : {$87.00} Minimum Due : {$29.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$2.00} Statement Balance : {$10.00} Minimum Due : {$10.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$87.00} Statement Balance : {$10.00} Minimum Due : {$10.00} Payment Due Date : XX/XX/XXXX Last Payment Amount : {$87.00} XXXX XXXX  checking account XXXX statement XX/XX/XXXX XXXX XXXX {$27.00} account balance {$31.00} XX/XX/XXXX Mobile Purchase Sign Based XX/XX/XXXX XXXX # XXXX XXXX XXXX XXXX {$9.00} account balance {$23.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$16.00} balance {$6.00} XX/XX/XXXX Returned Insufficient Funds - ACH Txn {$16.00} account balance {$23.00} Statement ending XX/XX/XXXX balance {$110.00} minimum payment $ {$110.00} XX/XX/XXXX paid {$16.00} to settle my bill {$1.00} bill XXXX