23daVinci/CFPB_Complaints huggingface dataset:
Product: Debt collection

XXXX XXXX XXXX XXXX XXXX is trying to collect on bills ice already paid. They opened a case against me when I have not seen them in over 2 years. Their case was opened on XX/XX/XXXX and my last appointment with them after I paid for my appointments was in XXXX, before I fell off my dads insurance because I'm over 25. I never received any mailing notifications for this debt, they just opened a case against me!
Product: Credit reporting, credit repair services, or other personal consumer reports

This was regarding a XXXX - XXXX XXXX loan which was opened on XX/XX/XXXX and was paid regularly and prematurely in XXXX. Subsequently due to the error of the company sending me the final pay off amount at the wrong address and other delay, they charged me late fees for XXXX $ times XXXXwo for total amount of XXXX , I  contacted the company and they agreed to remove this from the credit report and still it has not been removed Equifax and it shows as charge off account.This has severely affected my credit history. 
I can be reached at XXXX. 

Thanks- XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I have a car loan through GM Financial and I had been paying my car note on time every since XXXX around XXXX I was in a hardship up until XXXX when I missed a payment and they have contacted me. During the conversation, I told them that I notice that they haven't been reporting my on time payments to credit bureau. She said yes we haven't because we been having a problem with our system and we just got a new one it will start reporting now. I said so there's nothing you can't do about it but instead they continued to call me on a daily basis and also have put a late payment on my credit. During the time I was paying on time they wasn't reporting. Also last year I had a back injury and haven't been back to work as of today. They gave me a defarament and didn't take off the late fees in which I was told that the late fees isn't included in that when I spoke with them in XXXX, but I was told that I would have to pay partial of my carnote in XXXX and it would push everything toward the end of my balance but it didn't. I feel like my rights was violated due to not reporting to the credit bureau until I missed a payment was unlawfully.
Product: Credit reporting or other personal consumer reports

XXXX accordance with the FCRA, the following accounts listed below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. The following accounts must be removed immediately, ( XXXX XXXX XXXX XXXX, ( XXXX XXXX XXXX XXXX XXXX, ( XXXX ) XXXX XXXX XXXX, ( XXXX XXXX XXXX XXXX XXXX, ( XXXX ) XXXX. 15 USC 1681Section, 602 ( a ), states I have the right to privacy, 15 USC 1681, Section 604 A2, also states that a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1681 c ( a ) ( 5 ) Section States, no consumer reporting agency may make any consumer report containing any of the following items of information, any other adverse item of information other than records of convictions of crimes which antedates the report by more than seven years. Lastly, 15 USC 1681 s-2 ( a ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is in accurate.
Product: Credit card or prepaid card

I was approved for an Apple Credit Card XXXX  months ago ( XXXX of 2021 ). I have not been able to make one purchase on the credit card as of today, and we are in XXXX. I have contacted Goldman Sachs ( who runs the credit card service and support for my Apple Card ). I have called approximately 6-7 different times to try and resolve the problem. On every occasion, they have not been able to fix the problem because they have some sort of security or IT issue on my account. I have had the majority of customer service reps tell me that there is no timeline on when they will be able to fix the problem, but that I will receive emails on status of the ticket. I have not received a single email on status update. I have been promised by one manager that this issue was escalated to " high priority '' and that the issue would be fixed within the next week - this never happened, and I never got a callback or an email. I have worked through different tactics with customer service reps on the phone to try and fix the problem using Apple Pay app, attempting transactions, changing the card number, etc .... none of it has solved the problem. There is no urgency to fix the problem it seems like, no matter who I have spoken with. All of the calls have been recorded, and the company has documented notes on my issue when I have called for assistance. Despite working with different customer service reps to attempt to resolve the issue, I continue to be told I will have to wait for a team to solve the issue and send me an email... nearly XXXX months after I first activated the card.
Product: Credit card or prepaid card

During the last 3 weeks, ive had the XXXXXXXX XXXX XXXX XXXX store in XXXX illinois make unauthorized charges to my payroll card, and XXXX has refused to reverse the charges. 

They have on 3 seperate occasions " XXXX out '' my account, the first time taking XXXX. And change, the second time XXXX, and the third time {$1.00} The payroll company wont refund the amounts, and XXXX is simply charging my card, even though ive never given them any authority to take money, without my SPECIFIC PERMISSIOXXXX. 

I have paid on my account at XXXX with this account in the past, however they took it upon themselves to take my debit card number, store it, and then choose to take every cent that was on the card at their convience, when i didnt call them to pay.
Product: Credit reporting or other personal consumer reports

Improper use of my credit report. reporting companies below has used my report improperly under 15 USC 1681. 
In accordance with the fair credit reporting act convergent accounts has violated my rights. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A section 2 It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) section states : no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681 s-2 ( A ) ( 1 ) A person shall not furnish any information relating to consumer to any consumer reporting agency if person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

Experian fails to complete a reasonable and accurate investigation despite proof of inaccuracies have been pointed out and supporting documents given. I am enclosing our communication and how they are blatantly ignoring the law to report things correctly on my file.
Product: Credit reporting or other personal consumer reports

My account with XXXX XXXX - XXXX was never late! I have had exceptional payment history with XXXX XXXXXXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 

This was clearly a billing error made me the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 

I demand the late payment reported to be removed. 

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 


XXXX XXXX XXXX XXXXXXXX Never Sent the periodic statement along with the disclosures from section 1637 ( b ). 


I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule XXXX and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports
Product: Checking or savings account

We had an account with a XXXX at XXXX XXXX interest rate that was bought by citizens for approximately XXXX in 2021 citizens took over the account we tried to take our money out, but without a local branch we could not get a pin to access our account, nor change the account to a better rate we believed we were getting a competitive rate because it was listed as a variable rate and we were told it would most closely match our account instead the account paid XXXX XXXX or effectively no interest we went to remove our money and figure out a process XX/XX/XXXX and spoke with a manager who said we would have to send a letter and have ID included this is when we realized we had been paid a negligible amount of interest we asked if there was another account we could have been put in at the time of takeover, and the supervisor answered no all accounts had that rate which sounded strange that a bank would offer no interest after our call I checked and saw many offerings for larger rates, but could not contact the same manager to understand what he meant it seems like a predatory situation where they buy accounts then purposely dont have comparable interest so they can not pay interest they easily could have given us a comparable interest rate, but we could not easily change our account or withdraw our money because of their policy of making us go to a local branch and get a pin to access our account..we called again today XX/XX/XXXX, after being hung up on after XXXX minutes call, then when calling again a citizens manager let me know they have no arbitration or help for this situation and told me my only way to proceed was to engage legal representative on our behalf
Product: Mortgage

I make my payments to LOANCARE online thru bank billpay systems for years.I did all my payments on time for years but last XXXX they sent a letter stating they didn't receive my payment I see it online that it is gone, opened a claim thru bank, bank says it is gone, later they said they didn't receive XXXX payment also, they cleared XXXX payment. 

Bank sent me e-mails showing they contacted t the loan company and presented the proof but since they are third party no further assistance. I've been calling loan company many times giving them the payment confirmation numbers, dates, amounts but still for 6 weeks no solution. They stated payment payments gone to a different account number but I never changed the account number or they never let me know a change, it is a constant payee I've been doing payments for years. 
Customer service opened investigation but I can't reach anyone to talk. 

I opened cases online on loan company webpage I have ticket numbers, I sent all the copy of online payments and payment confirmation numbers. It takes almost my 2 hours everytime I talk and still no result. Plus I received a negative credit score in my credit history.

Each customer service representative says something different aech time, one says they didn't receive XXXX the other says XXXX Please help me solve this issue. 

I paid {$1800.00} for XXXX payment on XXXX I paid {$1800.00} for XXXX payments on XXXX Ticket number I opened to the company XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. 

On XXXX  XXXX, 2019, DT CREDIT add a hard inquiry on my credit reports. 

But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. 
To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Product: Checking or savings account

XX/XX/XXXXXXXX  Dear Sir or Madam : I am the victim of identity theft. My ATM/Debit card was lost or stolen [ or was used for an unauthorized transactions ] on consecutive dates from dates mid XX/XX/XXXX ; XX/XX/XXXX. I did not authorize any transactions on or after this date, for merchants and I did not authorize anyone else to use my ATM/Debit card in any way. 

I am notifying you, pursuant to the Electronic Fund Transfer Act, and implementing Regulation E, 15 U.S.C. 1693 et seq., 12 C.F.R. 205, of my lost or stolen ATM/Debit Card for unauthorized transactions. See especially 12 C.F.R. 205.6, 205.11. I request that you investigate any unauthorized transactions involving this account including but not limited to the following : Merchants or Names I am attaching a copy of each of the following documents to this letter : A copy of my Identity Theft Report which includes : my FTC Identity Theft Report the police report about the theft of my identity The CFPBs Notice to Furnishers of Information Account has been closed in XX/XX/XXXX, restore any funds which have been withdrawn from my account from merchants. I have contacted through email and had resolution to my funds being recovered. This will be the 4 th time asking Wells Fargo to take further action to recover my funds. Please also notify me in writing of the results of your investigation or if you have any questions regarding this notice or my requests. Please send me written confirmation that any Funds have been restored and because of the closure to account ending in XXXX is closed, please advise me how I will receive my funds. 

Sincerely, Enclosures : Identity Theft Report CFPBs Notice to Furnishers of Information [ PDF ]
Product: Debt collection

I filed a complaint ( Number : XXXX ) with thd cfpb on XX/XX/18 regarding two collections accounts being placed on my credit report on in the amount of {$500.00} each by Commonwealth Financial Systems.

Commonwealth Financial responded to this complaint on XX/XX/18 stating that they would remove the collections account from all the reports of all three major credit bureaus. However, the company has failed to honor their statements made to the cfpb. As of today, the two collections accounts for {$500.00} each STILL remain on my credit report. 

Furthermore, the company sent the initial debt collection letters to me on a letter dated XX/XX/18. One day later, XX/XX/18 this company added these collection accounts to my credit reports. I had not even received their initial debt collection letter before they put these collection accounts on my report. They did not allow me the opportunity to even dispute the debts in writing prior to adding these negative remarks to my account. These debts do not belong to me. I have since disputed these accounts that do not belong to me in writing. 
The company has in return sent me an itemized statement created by them showing these debts that I do not owe. The itemized statement did not come from the alleged original debtor ( XXXX XXXX XXXX ). I request a full investigation into this company as well as their predatory debt collection tactics. I have contacted XXXX XXXX XXXX directly in person and they do NOT have record record of these debts that Commonewealth states that I owe. I am very concerned about this company and would a full investigation.
Product: Credit reporting, credit repair services, or other personal consumer reports

on X/X/2018 i was notifide my credit score dropped 45 points due to security finance reporting fals information on my report stating i am 7 payments missed and i am not 7 payments missed at all i have all bank statements proving i am currant and they also stated that there was a mistake and i have to just wait it out
Product: Debt collection

It 's with Nissan of XXXX 's debt collector. They just keep calling and wo n't stop either. From XXXX different numbers they have called and everytime the people are very rude and not the nicest either.
Product: Debt collection

on XX/XX/23 Credit Control LLC received my request for disclosures that Federal Law states that i suppose to have gotten while Im a customer with their company. And I gave them 14 days to resolve this matter and they haven't responded back to me At no time did I ever receive any of the required disclosures from them at the beginning nor while i m customer and they are currently reporting to all the credit reporting agencies. And the FCRA 15 U.S. Code 680215 U.S. Code 6802 - Obligations with respect to disclosures of personal information- which is very clear on what 'Im entitled to..see below In addition - I never gave them permissible purpose to have access to any of my consumer reports pursuant to FCRA 15 U.S. Code 1681b - Permissible purposes of consumer reports Per FCRA 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information b Opt out 1 In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless A such financial institution clearly and conspicuously discloses to the consumer in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party B the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party and C the consumer is given an explanation of how the consumer can exercise that nondisclosure Option
Product: Checking or savings account

Someone fraudulently opened a business checking account using my social security number at Fifth Third Bank on XX/XX/2023. I received a notification from XXXX the next day, and attempted to contact Fifth Third Bank, but did not have time after being on hold for a long time. 

I tried calling Fifth Third Bank again on XX/XX/2023, and over the course of XXXX calls and several hours of being on hold, explaining the situation to various reps, and being transferred between departments, they hung up each time I reached the dispute center and did not call me back. 

I don't have any other way of reaching them as the online communication requires an account, which I do not have since I am not a Fifth Third Bank customer.
Product: Credit reporting, credit repair services, or other personal consumer reports

Inaccurate and incomplete information is being compiled and reported to third parties on a monthly basis which is a violation of my consumer rights.
Product: Credit reporting or other personal consumer reports

My information was leaked in an XXXX data breach which was confirmed by XXXX XXXX XXXX I have disputed this account several times requesting validation of account which the creditor refuses to provide proper documentation. The account is incorrectly being reported as a charge off account with a balance due which is a FCRA violation! The XXXX data breach confirmarion numver is : XXXX and the FTC report XXXX is : XXXX
Product: Debt collection

I continue to receive calls from Portfolio Recovery Associates. No message is left and when I answer the call no response. I have no idea why they are calling and a few years old sent them by certified receipt a letter of cease and deceit ( XXXX XXXX, 2012 ). The phone calls began again a few weeks ago. I block the number and of course they call from other numbers. I am again sending them another certified letter. Their tactics are horrific. I owe no XXXX anything, so I have no idea why they are calling me. They call my landline at the least XXXX a day, do n't answer no leave a message. I do n't know what else to do to stop them from harassing me via telephone call or other wise. My next tactic if this not resolve their annoying phone calls is to take legal action against them.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is not a duplicate nor is this complaint filed by a third party. I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I've contacted XXXX & they told me I've never missed a payment, yet Experian refuses to remove me from being listed as late on XX/XX/19 on the account. They told me they are not required to allow me to dispute this inaccurate information any longer. I constantly have to do Experians job for them to shield my credit & prove my identity. I've sent documentation of the concerned months in question prior and they STILL refused to remove these damaging negatives from my profile. 

XXXX XXXX
Product: Student loan

Dear CFPB, I am writing to complain about the processing of my SAVE plan application by my loan servicer, Nelnet. I submitted my request on XX/XX/2023, through StudentAid.gov. Question number 11 on the application asks, " Has your income significantly decreased since you filed your last federal income tax return? '' I answered " No '' and provided my most recent federal income tax return. 

On XX/XX/2023, I called Nelnet to confirm what document I needed to submit. I was told that only my 1040 tax file was needed and that the wait time was 15 business days. I submitted my 1040 immediately after the phone call. 

I did not hear anything from Nelnet after 15 business days, so I called again on XX/XX/2023, to ask if everything was fine and if I needed to provide any additional information. I was told that everything was fine and that the wait time was 15 business days. I was told that I could call back in a week to check the status. 

On XX/XX/2023, I called Nelnet again because my application had still not been processed. I was told that my answer to question number 11 had been changed to " Yes '' and that I needed to provide pay stubs. I was also told that there was a note on my application requesting pay stubs from me and that my application had been on hold since XX/XX/2023. I never received this notice. I had called Nelnet twice before and spoken to a supervisor, and no one had ever informed me that my application had been changed for no reason and without my consent. This is unacceptable. 

Every time I call Nelnet, it takes about 2-3 hours to speak with a representative and another 45 minutes to 2 hours to reach a supervisor. The last time I called them, I submitted my pay stub during my wait time for the supervisor, and was told it will take at least another week only if expedited request is approved and was told this is the only solution available. Nelnet is extremely non-transparent with information and policy. I was told that one form was needed, and then later that the form was not needed. In fact, no one from Nelnet has ever explained to me the difference between the REPAYE plan and the revised REPAYE plan, which has caused a delay in my application to the SAVE plan. 

I believe that Nelnet 's handling of my application has been negligent. I have provided all of the required documentation, and I have spoken to representatives and supervisors on multiple occasions. I am still not sure why my application has been delayed, and I am concerned that I am being penalized for Nelnet 's mistake.