23daVinci/CFPB_Complaints huggingface dataset:
Product: Debt collection

ON XXXX XXXX, 2015, NATIONSTAR DEBT COLLECTION AGENCY HIRED XXXX, XXXX, XXXX TO PLACE A FORECLOSURE INTENT NOTICE ON THE DOORSTEP, AND INTO THE MAILBOX WITHOUT SENDING THE NOTICE THROUGH UNITED STATES POSTAL VIA MAIL COMMITTED MAIL FRUAD WHICH IS A FEDERAL FELONY CHARGE PUNISHABLE BY FEDERAL LAW TO ATTEMPT TO COLLECT A DEBT NOT OWED TO NATIONSTAR WITH NO SIGNATURE CONTRACT WITH THE AGGRIEVED PARTY. THE I.R.S. WHISTLEBLOWERS OFFICE IN XXXX UTAH AND XXXX CALIFORNIA HAS BEEN NOTIFIED WITH FILING FORMS XXXX ALONG WITH XXXX, XXXX COVER SHEET PLACE ALONGSIDE A POLITICLE/PUBLIC CORRUPTION AFFIDAVIT SUPPORTING THE ALLEGATIONS AGAINST NATIONSTAR IN COLLUTION WITH AURORA LOAN SERVICES, XXXX, AND XXXX, XXXX A VIRGINIA CORPORATION. A COURT ORDER ENTERED INTO JUDGMENT CHAPTER XXXX BANKRUPTCY COURT GRANTED AND SIGNED BY JUDGE XXXX XXXX UNITED STATES BANKRUPTCY COURT JUDGE ON XXXX XXXX, 2015 DISCHARGING ALL DEBTS FOR THE AGGRIEVED DEBTOR PAID IN FULL. I WILL BE SUBMITTING OTHER COMPLAINTS FILED AGAINST THE ACCUSED PARTY THAT WERE SENT TO OTHER AGENCIES LIKE THE F.B.I ; U.S. CID, C.I.A., SECRET SERVICES, AND XXXX ... .. FOR VIOLATION OF HOBBS ACT ( ROBBERY AND EXTORTION ) ; VIOLATION OF THE SMITH ACT ( OVERTHROWING THE U.S. REPUBLIC STATE CONSTITUTION XXXX ; VIOLATION OF R.I.C.O ACT ; AND VIOLATION OF DBA PRACTICES ACTING AS DECEPTIVE DEBT COLLECTORS WITH NO INTEREST IN THE PROPERTY ; AND VIOLATION OF PUBLIC LAW 10 CHAPTER 48, STATUE 48 SECTION 112,113.
Product: Credit card or prepaid card

I am filing a complaint about incompetence that Chase Travel demonstrated through the cancellation of a flight. I have not received my refund despite over 10 calls with Chase Travel agents. 

XX/XX/XXXX - XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Itinerary # XXXX Ticket number with chase travel : XXXX Here is a timeline of what happened : XX/XX/XXXX I contacted Chase travel about cancelling an upcoming flight. It was for a trip to visit my family in XXXX but unfortunately they all contracted XXXX XXXX. They told me to send an email with my family members proof of positive tests to XXXX, which I did the same day. They claimed to have sent the test results to XXXX XXXX XXXX to see if I qualify for a free cancellation. 

XXXX I called at least 5-6 time to follow up on my email. However, there was no update from Chase XXXX, despite the urgency from me to get a response, because XXXX XXXX offered free rebooking of my flight until XX/XX/XXXX and I essentially missed that deadline because Chase travel told me to keep waiting for XXXX to get back with a response to waive the cancellation fee. 

XX/XX/XXXX I called Chase Travel again because I have officially missed the free rebooking deadline and at this point, I was out of patience so I requested to cancel the flight and pay the cancellation fee. The agent cancelled my flight and charged {$200.00} cancellation fee to my account, and told me that I would receive the refund to both my account and points within 5-7 business days. 

XXXX XX/XX/XXXX I called 2 more times and was told that they are still working on the case and I should just wait. Every time I called, the agent said that they will follow the case and give me a call to update me in 2-3 days, but I have never received any calls from them. And every time I call them, I am assigned to a new agent and the cycle begins again. 

To date : I still havent received the refund after 25 days since cancellation, despite already having paid the cancellation fee. And there has been no word from Chase Travel.
Product: Credit reporting, credit repair services, or other personal consumer reports

I took out a private student loan in XX/XX/XXXX with a company called XXXX XXXX XXXX, which I paid back in full by XX/XX/XXXX. For whatever reason the company incorrectly reported my XX/XX/XXXX payment as being late to all three credit bureaus. I disputed the late payment to the company as well as XXXX, TransUnion and XXXX. The company never sent me any kind of paperwork validating the accuracy of the debt. However, both XXXX  and XXXX  immediately removed the inaccurate information from my report. TransUnion somehow " verified '' the information as accurate and there have been multiple disputes since and it always comes back as verified. I have asked TransUnion for the documentation they obtained in their investigation in accordance with FCRA 609, but all they provide me with the word " verified ''. I believe TransUnion has violated my rights as a true investigation would have proved that this information was inaccurate.
Product: Debt collection

Pan Am Collections has been calling me for debt that I do not owe and has been leaving me abusive language including racial slurs. I still have their voicemails saved I had emailed them I do not owe any debt to them, infact they had over charged me fee for prior two debt collections and had not refunded me those over charges. They charged me fee for stage 3 collection but never asked for permission to go to even stage 2 or stage. As per the contract, before moving on from stage 1, they are required to ask for my explicit permission. I had the contract reviewed by my attorney as well.
Product: Credit reporting, credit repair services, or other personal consumer reports

THE ACCOUNTS LISTED ARE FRAUDULENT SOMEONE USED MY PHOTO ID AND AND SOCIAL SECURITY NUMBER TO OPENT THESE FRAUDULENT ACCOUNTS I AM VICTIM OF IDENTITY THEFT I am writing to request and initiate a formal complaint against Equifax, XXXX  and XXXX  CRAs. On XX/XX/2020, I mailed Equifax, XXXX  and XXXX  to Block Fraudulent information being reported, accounts for which I am a victim of identity theft. ( ATTACHED ). 
They have been unwilling and/or unable to conduct an adequate investigation and/or failed or refused to block usage of these fraudulent accounts being reported. Please contact these agencies and initiate a formal investigation into possible violations of the Fair Credit Reporting Act and/or Fair Debt Collections Practices Act. I will also be contacting the Attorney General and XXXX XXXX XXXX for other possible violations of the law.
Product: Debt collection

My complaint is from the Very Beginning XXXX XXXX was very Cantankerous & trying to bully me around over the phone. Then later I received a Notice of Wage Garnishment of {$18000.00} from XXXX. This company did not lend me {$18000.00} they purchased the loan from the Original owner Cash Call who lent me {$5000.00} to pay my Federal taxes. Therefore I do n't believe its Honest, Integrity or Fair for them to try & collect {$18000.00} from me when that 's not the Correct Accurate amount of the Original Loan. XXXX nor cash call ever tried to work with me XXXX just called me all the time with threats & this Ridiculous offers that no one can comply with unless your Rich, not a Normal hard working person that Pays the Correct amount of XXXX legally & Do n't Cheat on their tax returns & say I do n't know I just gave everything to my CPA yeah you know. XXXX are in Violation of the Fair Debt Collections Practice Acts 15USC.1692., Common law malicious prosecution, & they are violating the declaratory relief under the California Finance Lender law 22000, XXXX is also in violation of the Roenthal Fair Debt Collection Practices Act XXXX Civil Cod 1788, etseq. These kind of Company are Big Time XXXX that should be prohibited to do Business because they PREY on Innocent hard working people like me! Also they Claim XXXX dollars on there tax return & write it down to mere pennies or some where around {$2500.00} and Rip off innocent people .They really were never willing to work with me they always asked for ALL the Money up front the Whole amount or more. They asked me for {$8500.00} the whole amount up front & then they just kept raising to {$9100.00}, {$11000.00}, {$16000.00} & Now {$18000.00}. If I had that kind of Money just laying around, then I would have never needed a loan in the First Place. Also With cash call they never tried to work with me if they did it would have not gotten this far I believe Cash call & XXXX XXXX work as a team to Rip off people & That 's why they have a TV Commercial now. In the Very being something happen with my account & cash call was not able to get paid from my account & when I tried to work with them They said NO we want all the Money up front & they would not take the payment arrangements any more & was so Rude, Mean, Nasty & Very Unprofessional. Then XXXX XXXX calls me & they acted the same way mean & Cantankerous!
Product: Student loan

On XXXX XXXX, 2017 my wages began to be garnished without any prior notification written or by phone. I had no idea who it was that was garnishing my wages, but after searching I found out that it was Great Lakes Financial. After discovering this I got in contact with them. They told me that in order to stop the garnishment I needed to send them last years tax information. I sent in my tax information on XXXX XXXX, 2017 but I also informed them that it was not an accurate representation of my family 's current situation, as we now had an additional dependent in a XXXX XXXX and also that my wife was no longer a full time worker but a part time worker and that she had been on XXXX leave for 4 months ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX) and had received partial pay during this time and no pay toward the end of the XXXX leave. They never took this into account during there calculations. On XXXX XXXX, 2017 I set up payment plan for my student loans. It was discovered that I met the financial requirements for hardship at XXXX XXXX monthly payments. They did n't tell me that even with me making payments that they would not remove the garnishment. XXXX XXXX, XXXX I submitted more financial information and how the wage garnishment was effectively putting my family of XXXX in to red to the company, to which they acknowledged but said I would have to continue to pay the hardship rate of XXXX XXXX monthly for 5 payments and continue to have 15 % of my wages garnished. The company said that  even though my family was in hardship they would not remove the garnishment. I do n't understand how it is that my family qualifies for hardship but is still be expected to pay for the loan and have wages garnished each pay check and survive. It has become a struggle to even afford baby formula and we are falling behind on our bills. I feel that I was mislead especially in the beginning of the process and given incomplete and incorrect information, Great Lakes seemed uncaring of the financial situation my family is in, even going as far to say that in order for them to address the situation i need to send them an eviction notice. I understand that i am responsible for the loan and I plan to repay it. If I had received notification I would have addressed this issue sooner. I feel the stain that has been put on my family by the current payment is n't sustainable and is unnecessary. I also filed a XXXX ( XXXX loan forbearance form ) which I should be covered under but have n't gotten a response.
Product: Checking or savings account

I did a dispute back in XXXX it is now XXXX. I did not get my credit for this dispute because they said what type of dispute it was, Then I have contacted the merchant and they said they processed my refund on XXXX XXXX I have contacted the bank several times on this and no one has gave me back my money I am very upset about this
Product: Credit reporting, credit repair services, or other personal consumer reports

Dear Credit Reporting Agencies, XXXX, XXXX and Transuion ; I'm getting anxious every time i looked at my credit report with those alleged negative items listed below because you're failing to truthfully investigate my previous requests. Sorry, my English is not that perfect, but i'm stressed out. There is no way that your company can say that they complied with my investigation because there are still multiple errors, incomplete, and unverifiable information. 

Here are the 3 items I'm concerned about and I demand an immediate deletion. ( XXXX XXXX ; & XXXX XXXX XXXX XXXX ; & XXXXXXXX XXXX XXXXXXXX ). As you can tell, those accounts still continue to report multiple inaccuracies, incomplete, & unverifiable info! Different dates of XXXX, XXXX, XXXX, questionable balance, and inconsistent payment history and payment status. Delete for still multiple inaccuracies. 

Plus, for the last 3-4 months, I'm getting generic template responses from your agency. It's my understanding reading the recent articles from cfpb website that XXXX, XXXX, and TransUnion relied heavily on template complaint responses instead of providing meaningful and thorough responses to consumers, despite having up to 60 calendar days to respond.
Product: Credit reporting, credit repair services, or other personal consumer reports

Midwest Recovery Systems has reported a collection account to all three Credit Reporting Agencies ( XXXX, XXXX, and XXXX XXXX. I do not recognize this account as being mine. Under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting Midwest Recovery Systems to provide me with a validation of the debt. To clarify, I am disputing the account being reported by Midwest Recovery Systems and demanding validation of the debt. ( XXXX XXXX XXXX Sec. XXXX XXXX b ) ) I do hereby request that Midwest Recovery Systems provide me with complete documentation to verify that I owe the said debt and have a legal obligation to pay it. Please provide me with the following : ( 1 ) the agreement with the creditor that authorizes you to collect on this alleged debt with the agreement bearing my signature stating that I have agreed to assume the debt. ( 2 ) Valid copies of the debt agreement stating the amount of the debt and interest charges. ( XXXX ) Proof that the Statute of Limitations has not expired. ( 4 ) Complete payment history on this account along with an accounting of all additional charges being assessed. ( 5 ) Proof that Midwest Recovery Systems is licensed to collect debt in the State of Michigan along with license numbers and Registered Agent. If Midwest Recovery Systems fails to reply to this debt validation within 30 days from the date of your receipt, all instances related to this account must be immediately deleted and completely removed from my XXXX, XXXX and XXXX credit reports. Moreover, all future attempts to collect on the said debt must be ceased.
Product: Checking or savings account

Navy federal allow a garnishment from my daughters savings account. The garnishment was actually illegal and now they will not release the money telling me it will take several weeks to release. I don't want this bank anymore and I am waiting for the money to be released so I can close all accts. They have allowed my bills to not get paid and I do not want to be a customer anymore
Product: Checking or savings account

Hello, this issue is in reference to an unauthorized transaction in the amount of {$270.00}. I contacted customer service concerning the transaction on XX/XX/year> and on XX/XX/year>, I received an email stating that my claim was reviewed and there has been no error occurrence. Therefore, the provisional credit was removed. Ive provided all the necessary information needed to prove that this charged on my account is an unauthorized transaction. Ive also submitted proof of me trying to resolve this issue with the company, with no success. I was given an option to file an appeal, in which, I did go through with the appeal and submitted it XX/XX/year>. I am still waiting for a response and Ive been trying to get this manner resolved for several months, with the company and Navy Federal Credit Union. I would appreciate the help with getting my issue resolved, thank you and XXXX XXXX
Product: Credit reporting or other personal consumer reports

I hope this letter finds you well. My information was exposed in XXXX data breach. I am writing to formally dispute several hard inquiries listed on my credit report. Upon reviewing my credit profile, I discovered multiple inquiries and accounts that I did not authorize nor recognize. These inquiries and accounts are adversely impacting my ability to secure new credit and are unjustifiably affecting my creditworthiness. 

As per the Fair Credit Reporting Act, I am entitled to dispute any inaccurate or unauthorized information present on my credit report. Therefore, I kindly request that the unauthorized hard inquiries be promptly investigated and removed from my credit report. 

I emphasize the urgency of this matter and request that these inquiries be expunged from my credit report within 30 days. Such timely action is essential to restoring the accuracy and integrity of my credit profile and ensuring fair access to credit opportunities.

Enclosed with this letter, please find copies of my credit report highlighting the disputed inquiries, along with any supporting documentation that may aid in your investigation.

I appreciate your attention to this dispute and anticipate confirmation of the removal of these unauthorized inquiries from my credit report within the stipulated timeframe. 

Thank you for your prompt assistance in resolving this matter.
Product: Credit reporting, credit repair services, or other personal consumer reports

Per XXXX XXXX XXXX - Experian, XXXX and XXXX have not fulfilled their obligations in investigations per 15 USC 1681a ( 1 ) ( 2 ) ( 3 ) ( 4 ). During their neglect in completing these investigations in the disputes that have been made, I have received adverse actions and have been discriminated against due to inaccuracies, false reportings & misuse of my assumed consumer report. There has been no thorough investigations nor thorough reinvestigations pursuant to 15 USC 1681i by any of these credit reporting agencies, which places them in violation of 15 USC 1681n. There is no proof that I have given them written or verbal consent in reporting anything on my assumed consumer report or to furnish an assumed consumer report with some of my private personal information that was obtained fraudulently. This is in violation of my rights as a consumer and I demand this to be rectified. They have deleted " chosen '' false information that was previously on my consumer report, however, are continuing to furnish items on my assumed consumer report that negatively impact my rights as a consumer without any just investigation, reinvestigation or explained verification that they verified the information is correct. They are wilfully denying my right as a consumer, and are therefore acting wilfully unlawful and are federally due to be held accountable. 

A link is provided via the source of their fraudulent and unlawful activities ( lack thereof ). 
XXXX XXXX XXXXXXXX
Product: Checking or savings account

I've stayed at two different XXXX XXXX locations in the XXXX, CA area. Each time I stayed, they held a {$50.00} authorization from my account. For instance, {$150.00} was deducted from my account, with {$50.00} being held as authorization. This hold should typically be released within 24 to 48 hours after check-out. However, it's been over 25 days now, the hotel has been paid, but Venmo still has my money on hold. I shouldn't have to wait to get the money back that I earned and they have a hostage on. This has caused a financial burden on me as well as upon my friends
Product: Credit reporting, credit repair services, or other personal consumer reports

I received a copy of my credit report and am disputing Several addresses some which I have not resided at.I am requesting these addresses be deleted. I have highlighted these addresses and I am disputingthe following items : The reasons why these items should be deleted are inaccurate information due to fraud, my identity has been compromised. Please remove the following : XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX, OH XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX , XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX, XXXX XXXX XXXX  XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX, OH XXXX XX/XX/XXXX The following numbers need to be removed due the they are no longer active or attached to me : ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX
Product: Vehicle loan or lease

on XX/XX/year> I got a signed purchase agreement from Mercedes-Benz of XXXX so my personal bank. For certain reason that process has been prolonged. I asked can I lease the vehicle and was denied based on the inaccurate information the credit reporting agencies are reporting and was asked for an outrageous down payment. I also sent a letter for reconsideration to the finance manager and director of finance
Product: Mortgage

We sustained loss due to ice storm. Insurance pd {$14000.00} which check we signed and Priority mailed to PennyMac on XXXX XXXX, 2015 yet I had to beg for release of monies. I have spent over {$9000.00} in repairs and have only received from PennyMac {$4800.00} on XX/XX/2015. - I have repeatedly asked for more and sent receipts to loss draft dept. They then demanded an inspection at my added cost of {$40.00}, which was completed on XX/XX/2015 and declared at least 70 % repaired. Yet my requests on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX plus emails to loss draft have yielded no information on when or how much they will release next. How am I supposed to repair with no money? I paid for insurance and PennyMac is withholding my funds. On XXXX at XXXX pm I received a voice mail from XXXX at PennyMac saying I should receive a check on XXXX XXXX from XXXX. No amount specified. Really! It will probably be only another {$4800.00}. instead of the total. This is totally unacceptable. I have contractors who want XXXX up front and I have no money at all. I want all my funds released so I can finish the repairs. My husband and I are on XXXX and a XXXX. We have not had a kitchen in XXXX weeks and I ca n't pay contractors with no money from bank. There are additional code enforcements required from the Town building dept and I have to pay for those repairs before I can be reinbursed on a supplemental claim from insurance company and I forsee this saga lasting months from now. This is not right. The roof leaks but the roofer wants XXXX of the {$7400.00} to repair up front. This just goes on and on. We applied for a loan to speed up the fix and were denied. I have sent the bank all receipts for our out of pocket over {$9000.00} paid so far, yet they wo n't release our insurance money.
Product: Mortgage

I am a XXXX veteran on a fixed income. I have a mortgage which is owned by Nationstar mortgage of XXXX, TX. I have paid the original mortgage amount down from {$100.00}, XXXX to {$85000.00}. I have requested the removal of the current monthly PMI amount up to of {$47.00} from my payments. Well, they are requiring my signing of a formatted letter generated by Nationstar mortgage that states that I will be charged up to {$600.00} for an appraisal that they will acquire. Well, from my understanding of XXXX once the mortgage balance reaches the amount of 20 % been paid off that the mortgage company was obligated to drop the PMI. My mortgage is well past that point but they refuse to cancel the PMI. The following is applicable info : :Mortgage Company : Nation Star Mortgage Phone # XXXX or XXXX : XXXX XXXX XXXX, XXXX XXXX XXXX or XXXX XXXX XXXX, XXXX XXXX TX XXXX