23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

The XXXX  XXXX XXXX # XXXX, is furnishing inaccurate and incorrect information to the consumer reporting agencies. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. As defined by the IRS Publication 4681 ; Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return. The IRS clearly defines a charge-off as Gross or Ordinary income. INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! Furthermore, the consumer reporting agencies did not use reasonable procedures to assure maximum possible accuracy of my consumer report as it relates to the above-proven inaccuracies. Which is a direct violation of the Fair Credit Reporting Act. 15 U.S. Code 1681- Congressional findings and statement of purpose ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 15 U.S. Code 1681e - Compliance procedures ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX and Experian are still charging money for credit freezes and thaws. After the XXXX break, the Experian breach, and the XXXX breach, this is unconscionable. 

CFPB should pressure all of the credit reporting agencies to offer freeze/thaw protection gratis.
Product: Credit reporting, credit repair services, or other personal consumer reports

Hello, I have disputed this account several times and have not gotten anywhere. I was under the impression the account still belonged to XXXX  but they notified me that you now Resurgent has the account. 
This is a fraudulent account and I had a total of 2 accounts that were being reported. 1 was deleted due to fraud and 1 wasn't. How did they determine 1 was fraud and 1 wasn't. Doesn't make any sense. 
I have filed a police report, ftc report. If nothinggets deleted from my credit reports within the next 30 days I will retain a lawyer and sue for not only reporting a fraudulent account but for damages because I've been denied creditdue to this account being reported. 
Please see the supporting documentation attached. 
Thank you XXXX XXXX
Product: Student loan

On Tuesday, XX/XX/XXXX, I contacted Edfinancial immediately after receiving the news of Bidens Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. I was a pell grant recipient and am therefore eligible for XXXX in forgiveness. Throughout the pandemic I paid almost $ XXXX in payments. 

It appears Edfinancial is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those that I know with those loan providers are already seeing their loans reflected on their account. Whats worrying to me is that the application for forgiveness starts in XXXX and Edfinancial wont be processing any of these in time for us to receive forgiveness. They stated that our loan balances wont be reinstated until the refund is processed which wont be until XXXX at the earliest for them. The interest rates and payments will resume in XXXX. 

They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed did send in our request. I realize with the influx of calls that getting our money back could take a while but its very concerning to me that theyre saying this entire process can take 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently, getting that money back would be life-changing for me as well as many others. So, seeing other peoples loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
Product: Payday loan, title loan, or personal loan

My name is XXXX XXXX I am XXXX yrs old. 
In XXXXI got a loan from XXXX XXXX for {$500.00}. the intrest was to be {$87.00} I paid {$71.00} in XXXX, I paid {$180.00} in XXXX, I paid {$210.00} in XXXX {$200.00} in XXXX {$180.00} in XXXX. they gave me an add {$110.00} in XXXX. took another {$180.00} in XXXX. I changed act. as to me this should of been paid in full. they attempted to charge me another {$220.00} the first week of XXXX. and are claiming I now owe them over {$600.00} They have black marked my credit file and thus claiming I did not pay any money on the loan. all I paid was intrest fees. and it is going up and has stopped me from getting a bank loan to keep living. I know my payments more than paid the loan. want something done about it. my address is XXXX   XXXX. XXXX XXXX lot XXXX in XXXX ks XXXX, my phone mess. is XXXX thank you.
Product: Credit reporting or other personal consumer reports

On all theee credit report I have called XXXX XXXX XXXX and asked for proof of these late payments that go back to XXXX and XXXX and the repress that I have spoken with tells me they cant even see whats on my report back that far. I have sent numerous request to have this removed and XXXX XXXX has not removed this inaccurate information. I also provided a police report that the bureaus told me to file since I was also a victim of identity theft and I have asked once again to also have these inquiries removed as well. Nothing has happened and this being reported on my credit report is holding me back from obtaining a mortgage
Product: Credit reporting or other personal consumer reports

I am writing to file a complaint regarding the compromising of my Social Security number, which has led to identity theft and unauthorized entries on my credit report. I have already filed a report with the Federal Trade Commission ( FTC ), a copy of which is attached for your reference. 

Details of the Complaint FTC Report Reference Number : XXXX Unauthorized Accounts and Inquiries : XXXX Card account ending in XXXX has been reported without my authorization. This constitutes a violation of 15 U.S. Code 1681b, as I did not provide written instructions for this information to be included in my consumer report. I request immediate removal of this account. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has also been reported without my consent, violating XXXX XXXX Code XXXX. I demand that this account be removed from my credit report immediately. 
XXXX XXXX XXXX XXXX Similarly, the XXXX XXXX account ending in XXXX has been included in my credit report without my permission. This is another instance of non-compliance with 15 U.S. Code 1681b, and I request its removal. 
XXXX XXXX XXXX - XX/XX/year> There is a XXXX XXXX inquiry dated XX/XX/year> on my credit report that was made without my consent as part of identity theft. Please remove this inquiry and provide me with any documentation you have regarding this account to assist in my investigation. 
Legal Violations The unauthorized reporting and inquiries listed above have caused significant harm to my credit report and personal well-being. The following legal violations have occurred : Negligent Enhancement of Identity Fraud Violation of the Fair Credit Reporting Act Violation of 15 U.S. Code 1681o - Civil liability for negligent non-compliance Violation of 15 U.S. Code 1681n ( b ) - Civil liability for willful non-compliance Failure to comply with 15 U.S. Code 1692 ( g ) Violation of 15 U.S. Code 1681b - Permissible purposes of consumer reports Violation of 15 U.S. Code 1681i ( 7 ) - Method of verification Violation of 15 U.S. Code 1681a ( 4 ) - Right to privacy Violation of 15 U.S. Code 1681c - Requirements relating to information contained in consumer reports I request the immediate blocking and removal of all unauthorized information from my credit report as stipulated under 15 U.S. Code 1681c-2 ( c ) ( a ). I expect a response within the mandated 4 business days upon receipt of this complaint. Please provide me with an updated copy of my credit report reflecting these changes.

I am seeking urgent resolution to this matter and demand compliance with federal law. Should you fail to address these violations satisfactorily, I will pursue legal action for damages amounting to {$1000.00} per violation as per 15 U.S. Code 1692k.

Thank you for your prompt attention to this critical issue.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have contacted all three credit agencies concerning XXXX XXXX for years now after disputing that I did not have any late payments. Not knowing much about credit and fraud at that time. Now I study the consumer laws to help myself get back what I was trying to achieve with credit. I sent XXXX XXXX many letters to rescind and opt out because of Identity reason and they did not give me that disclosure in BOLD letters giving me the option to opt out. Also this company created fake accounts around 2016 and now doing illegal transactions once again. Attaching my letters which was sent to the agencies. 

Notice ; I am opting out with the notice of right to rescind. XXXX XXXX never gave me that right, a creditor shall deliver two copies of the notice of the right to rescind and shall identify the transaction or occurrence and clearly and conspicuously disclose the ONE to FIVE above. This is my RIGHTS. 

6801. Protection of nonpublic personal information ( a ) Privacy obligation policy 1681b. Permissible purposes of consumer reports ( a ) In general - Subject to subsection ( c ), ( 1 ) ( 2 ) This letter is in good conscience because I did not give anyone permission to report any of my information. They took my information and transferred it to a non-affiliate third party without my permission and created the profile that supposed to represent me the consumer that which I did not approve of. According to these laws, is that not identity theft?
Product: Credit reporting, credit repair services, or other personal consumer reports

Lexis Nexis has incorrect information on my report.
Product: Credit reporting or other personal consumer reports

I was contacted by XXXX XXXX department to advise of detection and thorough investigation of my identity being used fraudulently since 2018. The authorities were contacted and an identity theft report was filed as well as a police report. I provided this information to transunion with the Sergeants sign off of the police report confirming my identity had been stolen. I reached out to Transunion requesting for the fraudulent accounts to be removed with the required documentation. Transunion removed the accounts and then 2 weeks later re-added the accounts to my profile simply sending a notice that the creditors requested for the accounts to be added back. However there was no documentation attached to the notice. Where is the proof of this said accounts being mine that were proved to be fraudulent? Why is transition re-adding an account simply by a request without thoroughly investigating after receiving a police report and identity theft report. The fraudulent account needs to be REMOVED AND PERMANENTLY DELETED! I have provided documentation of my identity being stolen since 2018 and the company fails to follow the law.
Product: Credit reporting or other personal consumer reports

Under the Fair Credit Reporting Act ( FCRA ), particularly 15 USC 1681. The accounts listed below have egregiously violated my right to privacy and the accuracy of reporting :. Account Name : XXXX XXXX # XXXX. Account Name : XXXXXXXX XXXX XXXXXXXX XXXX Account Name : XXXX XXXX XXXX . Account Name : XXXX XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX Account Name XXXX XXXX XXXX XXXX XXXX  Account Name : XXXX XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX  Account Name : XXXX XXXX XXXX XXXX  Account Name : XXXX XXXX XXXX XXXX  My Credit Report was updated in XX/XX/year> to which the Credit Bureau knowingly furnished inaccurate and incomplete information.

15 U.S.C. 1681 Sec. 602 ( A ) States I have the right to privacy.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Under 15 USC 1681 ( e ) ( b ), consumer reporting agencies are legally required to follow reasonable procedures to assure maximum possible accuracy in their reports. This has clearly not been done in my case, and the errors remain unaddressed.

Under 15 USC 1681i ( 5 ), it is the agencys responsibility to promptly delete or correct any information found to be inaccurate and incomplete during a dispute. Despite this legal requirement, the inaccuracies continue to persist on my report, causing unnecessary hardship.

Under 15 USC 1681s-2 explicitly states that furnishers must not report information they know, or have reasonable cause to believe, is inaccurate. These accounts have been reported in violation of this law.

Thank you for your prompt attention to this matter. 

XXXX XXXX
Product: Payday loan, title loan, or personal loan

Possible loans are paid every payday which is every other week with a 198.4 % rate. Each time they report to the credit bureau it has dropped my credit score over XXXX points. The way they are reporting has caused me problems as I have attempted to advised them of the drop of my credit score each time.
Product: Credit card

On XXXX XX/XX/year> XXXX XXXX XXXX quoted me {$650.00} for an auto policy. However, they charged me {$780.00}. 

I emailed the agent at XXXX XXXX ( XXXX XXXX ) on XXXX XX/XX/year> and told her to cancel the policy and issue the refund. She sent an email stating that the policy had been cancelled and that a refund would be issued. 

As of XXXX XX/XX/year>, the refund had not been issued. 

I called Discover on XXXX XX/XX/year> to dispute the {$780.00} charged to my Discover card on XXXX XX/XX/year> off my account. I explained that I am ill and about to go in for XXXX and I needed it disputed before I go into XXXX on XXXX XX/XX/year>. 

Discover REFUSED to open the dispute.
Product: Debt collection

For a year and a half, I have disputed an alleged outstanding balance from XXXX  XXXX XXXX from service on XX/XX/2021. During my visit with my provider on XX/XX/2021, I was asked if I was interested in genetic testing. I made it clear that I was not interested and this statement was marked clearly in my medical chart. The alleged outstanding balance is directly connected with a service ( XXXX XXXX XXXX XXXX XXXX XXXX Includes XXXX Analysis ) that I declined verbally and said declination was clearly documented in my medical record. The continued claim that this balance is outstanding is inappropriate as I did not consent to this service to begin with. 

I have sent dispute letters to XXXX, to XXXX  XXXX XXXX, to the first collection agency XXXX XXXX XXXX XXXX XXXX, and to the second collection agency Professional Placement Services , LLC.
Product: Mortgage

On XXXX/XXXX/2013 XXXX mortgage had XXXX of my mortgages : XXXX for my principal residence and XXXX for an income property. XXXX took XXXX times the mortgage on my principal property and none for my income property then they said I did it. They finally verbally acknowledged they made a mistake but refused to get the money back to the income property mortgage because it would be too complicated. As a result my credit scored went from XXXX to XXXX as the new servicing company was given the income property mortgage on XXXX/XXXX/2013 XXXX portfolio Servicing Inc. No XXXX wants to take responsibility and they all refused to work together. SPS sends forclosure notices consistently. I call XXXX/months and get the run around. What can I do? 
I want XXXX to give the money back to pay the mortgage missing payment and get all the penalties off and write to the credit bureaus with SPS and remove the mistakes on my credit reports. Since then I can not apply for a loan or a credit card or increase my business by getting loans.
Product: Checking or savings account

I was employed at XXXX from XX/XX/XXXX through XX/XX/XXXX. I opened an employee checking and savings account because my direct supervisor, XXXX XXXX XXXX, XXXX XXXX # XXXX, ( fraudulently ) informed me that I was required to maintain such accounts due to my employment with XXXX. 

After my employment ended, I tried to close my account, but was verbally told that I must come physically into a branch to do so. I am a XXXX XXXX, they were aware of it, and it was difficult for me to do so. 

I made two written requests. One on XX/XX/XXXX to Relationship Manager XXXX XXXX subsequent to a phone conversation with her where she specifically told me I was physically required to come into a XXXX branch to close the account and could not close out the account by ACH .Second, a letter written notice to XXXX Executive Offices that due to a failure to respond to my request of XX/XX/XXXX, I would escalate this matter to Regulators. No response was received. 

In an ethics complaint filed, XXXX stated that XXXX acknowledged receiving my " letter of XX/XX/XXXX ''., but they freely admit that no action was taken until XX/XX/XXXX, a delay of over 6 weeks. 

Please advise what action is required of me to escalate this complaint.
Product: Debt collection

XXXX XXXX, my XXXX  and I went to XXXX XXXX XXXX, they informed my XXXX  that they would be able to get him a car, now my XXXX  only had a permit, and a job, I informed them that I was only starting him with insurance then he has to pay his own insurance, my XXXX  also gave them XXXX. Deposit, the dealer stated with his deposit he could drive off the lot, I stated numerous times that I was not a co singer, my XXXX  also stated he did not want me as XXXX, due I only work XXXX hrs a week, my XXXX  was suppose to sign the paperwork, XXXX men stood over me, I kept saying no, I know I was forced, in XXXX, XXXX, the engine light was on, then alternator went out, the car dealership refuse to take it back, stated they nothing to do with it, WOW! Shocker, their fiance Co was Westlake, to which I then found out, was charging my 18 %, double charged, I have complained to both companies well over XXXX times, to this day I no longer have a high income, barely XXXX, also XXXX XXXX XXXX XXXX XXXX XXXX I am not paying for or responsible.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have contacted Equifax o ver 20 times con cerning the vast amount of Fraudulent Accounts on my credit Report. I have submitted FTC Identity Theft Affidavits, Police Reports, etc. and I have received the run around about having the fraudulent accounts removed. The following accounts are fraudulent and have been reported to the police and the FTC : Accoun ts : 1  )  XXXX  Acct #  XXXX  {$1200.00} 2 )   XXXX   XXXX   Acct   # :  XXXX  {$0.00}  3 )    XXXX   XXXX  Acct  # :  XXXX  {$0.0 0} 4 )   XXXX   XXXX    XXXX   Acct # :  XXXX  {$1200.0 0} 5 )   XXXX   XXXX   XXXX  Acct # :  XXXX  {$2900. 00} 6  )   XXXX   XXXX  t Acct # :  XXXX  {$990.00}  7 )    XXXX   XXXX   XXXX   Acct #  XXXX  {$92.00 } 8 )    XXXX   Acct # :  XXXX  {$840.00} Unauthorized Inquiries  : 1 )    XXXX   -  XXXX / XXXX / XXXX  &  XXXX / XXXX / XXXX   XXXX  )   XXXX     XXXX  & CO  XXXX / XXXX / XXXX   3 )   XXXX    XXXX    XXXX / XXXX / XXXX   4  )  XXXX   XXXX    XXXX    XXXX / XXXX / XXXX  Police Report is attached
Product: Checking or savings account

Over the less than a XXXX  period that PNC Bank managed my bank account ( they took it over through a purchase from BBVA Bank, who owned the immensely-popular-in-the-XXXX XXXX XXXX XXXX Simple which I was XXXX XXXX XXXX of ) I was charged over {$570.00} in overdraft fees. Near the end of my usage of PNC Bank, this brought my account far in to the negative. 

During attempts to gain control of my finances, I attempted to get these predatory overdraft fees refunded/removed. 

PNC bank only refunded {$140.00}, leaving me with at least {$430.00} in overdraft fees pushing me into the negative. 

They closed my account and sent me to collections following my refusal to pay for these predatory practices. 

PNC Bank should have a more customer-centric and permissive overdraft policy more alike XXXX XXXX XXXX and others.
Product: Credit reporting, credit repair services, or other personal consumer reports

Hi, I can't believe you guys are taking advantage of me. I AM VERY UPSET the credit bureaus have not responded back to me about my investigation. I sent a letter, it's more than 60days. I need these accounts deleted or updated. These are the items I demanding to be deleted immediately : XXXX. Verify This invalidated account XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX Account Number : XXXX Please remove this inaccurate information from my credit report. 

XXXX. Verify This invalidated account XXXX  Account Number : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX Account XXXX : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX Account XXXX : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX  XXXX Account XXXX : XXXX Please remove it from my credit report. 

XXXX. Verify This invalidated account XXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report.