23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

I appreciate your taking the time to FIX some of the erroneous items in my credit file ; however, there are still many items that need to be FIXED. The credit bureaus must verify these items under Sections XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I'm hoping that these disputed items be UPDATED immediately. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Product: Payday loan, title loan, personal loan, or advance loan

I made a purchase through Affirm for a set of tires on XXXX in XX/XX/year>. The tires turn out to be defective so after week of walking with XXXX they agree to refund me the purchase. 
Their poor customer service make numerous mistakes and instead of refund the entire order, they processes partial order. 
After multiple attempts they finally refunded the remainder {$150.00} on XX/XX/year>. 
Just before that I had filed a dispute with Affirm as well because I was still being billed for the purchase. 
It is now 21 days since XXXX refunded the purchase and Affirm still has yet credit the loan and refund me the overpay of of aprox {$130.00}. 
I reached out to affirm " 3 '' times now since XXXX refunded the remaining balance and I kept being either lied to or being told they are doing something to escalade the case and I will hear from some one in 3-5 days. 
21 days later I have not hear from any one. Each time I can only reach them by chat and they lied about some " relevant team ''. 
Today they change the name to " resolution team ''. On top do the fact they end the chat prematurely also. I didn't even finish the chat they just went and end the chat when confronted of the lies.
Product: Credit card

I have lost my Discover card and copy of my social security card last year and when I discovered it I called the bank informed them about the matter and disputed all unauthorized charges from my Discover bank credit card. 
I have never authorized any charge from my credit card. My credit limit during that time was {$9500.00} and I still do not understand why Discover approved transactions over my credit limit which totaled charges approximately {$10000.00} additionally I already owned {$1500.00} on this card. Their security department never attempted to contact me and verify any transactions. 

And it is more suspicious and ridiculous their statement that somebody has called them from different number and authorized it. No evidence was provided to me and why Discover authorized it without verifying with me remains a big question for me. 

I have appealed this decision with Discover as it is not fair and it is against The Fair Credit Billing Act ( FCBA ) and the Electronic Fund Transfer Act ( EFTA ) I have never authorized these transactions and I have never requested or authorized any balance limit change and no credit check was authorized to change my limit from XXXX to XXXX. I should not be responsible for any unauthorized transactions from my Credit card.
Product: Credit reporting or other personal consumer reports

Since XXXX, I have been dealing with XXXX XXXX XXXX including XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I remain XXXX XXXX XXXX XXXX XXXX XXXX, fraudulent accounts were opened in my name. Due to my health, I was unaware of these activities until my condition improved, at which point I began submitting disputes with both the creditors and credit bureaus. The creditors have investigated and confirmed the accounts were fraudulent, issuing deletion letters. Several creditors also confirmed that the transaction records are no longer available due to the age of the accounts and transfers to multiple parties. In other cases, creditors deleted the accounts without requiring further investigation based on the strength of the evidence. 

However, XXXX continues to report these fraudulent accounts. Despite having provided the FTC Identity Theft Report, proof of identity, and creditor deletion letters multiple times, XXXX refuses to delete these accounts, citing that I may have benefited from the transactions a baseless claim, especially since no transaction records have been provided to me, nor do the original creditors possess them. I have requested these transaction records from both XXXX and the creditors for over a year to no avail. 

XXXX 's implication that I benefited from these transactions, without providing any proof, is deeply harmful and unsupported by any evidence. Their failure to produce the transaction records or provide a detailed investigation contradicts their obligations under the Fair Credit Reporting Act ( FCRA ). Furthermore, I understand that credit reporting bureaus do not generally maintain transaction records ; however, since XXXX is referring to these transactions, I suspect they may have more access to this data than they are disclosing. 

Additionally, I am not interested in providing more evidence as I have already submitted more than is legally required. Every prior complaint includes the FTC Identity Theft Report, hospice certification, and the creditor deletion letters. I am also documenting all communication for a future lawsuit, as my health currently prevents me from pursuing litigation. The stress from these ongoing false accusations has XXXX my condition, resulting in XXXX XXXX XXXX XXXX XXXX XXXX, which I have documented.
Product: Credit card or prepaid card

I have  a PayPal extra Mastercard credit car d. I 've had this account for close to 10 years and have always paid the full balance amount due on time - not the minimum payment but the entire full amount of each monthly bill. Last mon th (   XXXX   2017 ), I in advertently paid the total amount short by {$200.00}  ( out of approx. {$2300.00} ). W hen I received my statement for this month, there was an interest charge of {$24.00}. When I reviewed my payment and noticed that I had paid the total previous amount short by {$200.00}, I checked the interest calculation and came up with {$3.00} in interest for the unpaid {$200.00} ( vs. the {$24.00} on my statement ). I called the toll free number on the back of the card and asked them to explain the difference. They stated that I was being charged on the " average balance '' of all my charges since my last billing statement. When I asked why that was the case, when I only had a {$200.00} amount due from the previous month, they could not explain this in ANY sensible manner. I asked them to explicitly read the card agreement language that covered this calculation - which a supervisor attempted to do without ANY clarifying effect. I believe this interest rate calculation practice is either fraudulent, abusive or incredibly deceptive. I would ask someone to look into this and, at the very least, inform the general public on what it could mean to them.   I have a finance degree and have worked in the financial services industry for over 20 years - and this interest rate calculation was difficult for me to understand. If I can be " suckered '' out of {$21.00}, I CAN NOT imagine how many people in the general population are being abused by this credit card company. I have now closed my account w ith PayPal Extra Mastercard but  PLEASE DO SOMETHING TO INFORM OTHER PEOPLE ABOUT THIS and help them make better, more informed choices.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX XXXX Experian XXXX Account # : XXXX XXXX XXXX Account Type : Revolving Revolving Revolving Account Type - Detail : Credit Card Credit Card Credit Card Bureau Code : Individual Individual Individual Account Status : Derogatory Derogatory Derogatory Monthly Payment : {$0.00} {$0.00} {$0.00} Date Opened : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance : {$940.00} {$940.00} {$940.00} No. of Months ( terms ) : XXXX XXXX XXXX High Credit : {$940.00} {$0.00} {$940.00} Credit Limit : {$600.00} {$600.00} {$0.00} Past Due : {$940.00} {$940.00} {$940.00} Payment Status : Collection/Chargeoff Collection/Chargeoff Collection/Chargeoff Last Reported : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Comments : Charged off as bad debt Profit and loss write-off Unpaid balance reported as a loss by the credit grantor. 
Charged off account Credit card Date Last Active : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date of Last Payment : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX CREDIT DISPUTE NOTES THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.DUE THAT FACT IS CLAIMED AS FRAUD FROM A FEDERALLY PROTECTED CONSUMER IT MUST BE REMOVED FROM CONSUMERS REPORT ACCORDING TO " FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD MUST BE REMOVED FROM THE CONSUMERS CONSUMERS REPORT WITH IN 4 BUSINESS DAYS OF FRAUD RECEIPT DATE
Product: Debt collection

This phone was never purchased or paid for by me. I signed no contract and have never agreed to participate in this contract of service and purchase contract. This purchasing party loaned the phone to me for one month and it was then returned to him. There was no.verbal or written agreement that I signed innovating me to.this debt that is several years negative and effecting poorly in my life. I request copies of the signed contract with the company mobile.
Product: Credit card

On XXXX occasions we have been charged additional interest when we have paid off the full balance. The first time we called and they reversed the charge. This last time they would not reverse the charge and could not clearly explain why we are being charged additional interest when the full amount was paid
Product: Credit reporting

I have recently had changes to my Transunion Credit Report. I requested a copy of my credit report to verify the changes but Transunion has not complied with my request.
Product: Credit reporting or other personal consumer reports

I recently reviewed my credit report and noticed an account that was not reporting accurately. I had two late payments on an account that i was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. This account has not been late on payments Ive attached a copy of my report to this complaint on the following dates ( XX/XX/XXXX ) shows 90 days late Experian shows 120 Days late ( XX/XX/XXXX ) both and reporting inaccurately XXXXXXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX these inaccuracies in reporting are violating my rights.
Product: Mortgage

In XX/XX/2018 I received a letter from XXXX 's subservicer Nationstar about a {$79.00} delinquent property payment, which I promptly paid. Regardless, and without my permission Nationstar set up an escrow, and started paying my property taxes for me, more than doubling my mortgage. i had signed, and paid for, a waiver to not establish escrow. 

Since XX/XX/XXXX, I have contacted Nationstar numerous times to inquire why they set up the escrow and how i can stop it. 

In XX/XX/XXXX Nationstar informed me my county had requested the escrow. I called the county who denied they contacted Nationstar. 

Nationstar continues to deny they made a mistake and insists on the escrow. They also insist on a $ XXXX " comfort payment, '' which is tantamount to extortion. 

Nationstar has lost three lawsuits in California, New York and Massachusetts, respectively, for consumer fraud. 

Nationstar had no basis for setting up an unwanted escrow and their activities vis a vis my account can only be viewed as a scam. 

At one point, one representative said I could get rid of the escrow if I paid {$1700.00}, he was unable to tell me what that was for. Another representative later told me to forget about that offer.
Product: Student loan

I graduated from the University of XXXX XXXX in XX/XX/XXXX and consolidated my loans with Nelnet. I now make payment for the private portion of my loans to Firstmark Services and Nelnet for the Federal. ( I believe they 're one in te same ) I was to receive a 1.00 % interest rate reduction after 48 months of ontime payments for my private loan. I was to receive a reduction to my federal loans also which I finally received after fighting them on it! I have always made on payment for both loans. For some reason they are saying that for my XXXX/XXXX/XXXX payment it was received on XXXX/XXXX/XXXX and therefore late and I do n't qualify for the private loan discount. They changed my due date a few times throughout the period. I do n't understand why I qualify for one and not the other? Most Likely because it was originally a {$61000.00} loan and they collect more Interest. If you look at my repayment history you will see I have been very diligent about payments. In fact I 've never missed a payment on anything in my life! Especially this loan. After over 11 years of payments my balance is only down to {$44000.00}!!! I feel completely cheated that they wo n't honor the interest rate discount. They wo n't provide me with proof of the payment invoice showing the date. The payment was made electronically. I need help resolving this matter. I feel taken advantage of by this lender.
Product: Credit reporting, credit repair services, or other personal consumer reports

My Capital one credit card is reporting 2 late payments for XX/XX/2020 and XX/XX/2020 which are incorrect and affecting me. This happened during covid and they told me everything was ok and I would not be affected and no late payments would show on my reports .They lied to me and now they reported 2 late payments that need to be removed immediately. It is hindering me from purchasing a home for myself and my kids during these tough times.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have 2 Collections showing on my credit report 1. XXXX XXXX and 2. XXXX XXXX. I have requested proof of these belonging to me. After 3 requests I have received nothing except an explanation that they are valid. XXXX XXXX has notified the bureau of a {$1.00} increase and then a {$1.00} decrease causing my score to fluctuate numerous times through the month. This is very frustrating that this is being allowed and no proper investigation has been completed. Attached below are screenshots of the notifications from the bureau. 
XXXX - XXXX XXXX balance increase of {$1.00} XX/XX/XXXX XXXX XXXX XXXX balance decrease of {$1.00} XX/XX/XXXX XXXX XXXX XXXX  balance increase of {$1.00} XX/XX/XXXX - XXXX XXXX  balance decrease of {$1.00} There has been ample time to properly investigate and provide proof.
Product: Credit reporting, credit repair services, or other personal consumer reports

No one can pull my Equifax report. No freezes or fraud alerts. Tried resolving with Equifax to no avail. I cant even pull a report on their own website.
Product: Mortgage

i will have to make this the resolution box bc i messed up bc i had my son attatch my documents and show me how ... a nice resolution would be to forgive my loan after all the XXXX and hours upon hours of research and paying 3 different lawyers who just took our money and sat on our case from the very beggining of all this.. we had to actually hire one lawyer to sue another one to get our money back and then he took half of it ... my last lawyer had no clue what was going on even after having our paperwork in his office for a year claiming he was " combing '' through it ... .and esp ... after all your fraudulent paperwork and demeaning our family that way XXXX XXXX XXXX ... but since i know that will never happen ... im asking for the XX/XX/XXXX offer that we never was sent ... .we have been in our home since XX/XX/XXXX ... this is all my children know ... we would like nothing more than to be able to stay and afford it..the XX/XX/XXXX offer was perfect for us ... .your consideration of this would be greatly appreciated ... thank you for your time!!!
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX in XX/XX/ 2024, the breach exposed my personal information : Full names Social Security numbers Current and past addresses Dates of birth Phone numbers Email addresses This impact has caused THE MISUSE OF MY information, accounts, change of my address, the fraudulent use of my personal information, that has caused identity theft.
Product: Credit reporting or other personal consumer reports

Considering these unauthorized inquiries, I kindly request your prompt attention and investigation into this matter. I am confident that your institution places great. 
importance on customer satisfaction and security, and I trust that you will take the necessary steps to resolve this situation effectively. 
As a first step, I would appreciate it if you could provide me with details. 
information pertaining to the alleged accounts, including any associated. 
transactions, applications, or account activities. It is crucial that I review this. 
information to assist in the investigation and help identify any fraudulent activity that may have taken place. 
Furthermore, I kindly request that you suspend all activity and remove the related. 
alleged accounts immediately, including any associated fees, charges, or penalties. 
I expect that no adverse actions will be taken against me due to this unauthorized account activity, as I am not liable for any actions taken without my knowledge or consent. 
I understand that resolving this matter may require some time, and I am prepared to cooperate fully during the investigation process. However, I kindly request that you keep me updated on the progress and provide me with regular communication regarding. 
the steps being taken to address this issue. 
Please be assured that I have taken immediate steps to protect my personal and financial information. I have changed my passwords, enabled additional security. 
measures, and alerted the relevant credit bureaus to monitor my credit reports for any suspicious activity. 
I want to express my sincere hope that this situation can be resolved amicably and swiftly. I believe in the professionalism and integrity of your institution and am. 
confident that you will manage this matter with the utmost attention it deserves. 
Should you require any further documentation or information from me, please do not. 
hesitate to contact me at the phone number or email address provided above. 
Thank you for your immediate attention to this matter. I eagerly await your response. 
and a resolution to this concerning issue. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

Across the three credit bureaus they have been neglectfully holding information against me all the while not reporting back to me as it has been more than 30 days since I reached out regarding my credit report about accounts due to identity theft. My identity was compromised a few years ago as I was left defenseless to end the attacks and figure out who was opening accounts in my name, making unauthorized purchases and by the time I found help to lock my reports it was already too late. I completed the information required such as an FTC complaint and so forth as well as added fraud alerts however XXXX, and transunion along with XXXX have neglected to investigate my concerns as you will see on the attached documentation breaking FCRA rules and regulations all the while keeping me in the dark. There are dozens of fraudulent accounts across 3 bureaus stuck on my report in which I am reaching out to the cfpb to help me with this as these bureaus are purposely leaving fraudulent information and inaccurate information on my report. They also said I failed to provide information however, I have sent in all the information months ago as you can see on the documentation I will have uploaded providing everything I sent to them. This needs to stop after this my last resort is pursuing legal action
Product: Credit reporting, credit repair services, or other personal consumer reports

Please see complaint XXXX, filed on XX/XX/XXXX. Attached is their response dated XX/XX/XXXX. Please note, that they state I was provided forbearance that was approved from XX/XX/XXXX through XX/XX/XXXX. Attached is my credit bureau pulled on XX/XX/XXXX showing they were reporting the account closed 120 day late. I have also included the document they sent on XX/XX/XXXX a request had been given to them to have the forbearance removed ( on a closed account with a new due date on XX/XX/XXXX. 

XXXX action items were required of them to do : 1. Correct the status of the account on the credit bureaus - COMPLETED 2. Have all credits rescored after correction - NOT COMPLETED 3. Return late payment monies taken out at closing they were not due as they have admitted that I wasn't late ( approximately {$17000.00} ) - NOT COMPLETED Attached are two of my XXXX  credit bureaus. 

Report dated XX/XX/XXXX showing SLS reporting the account closed at 120 day late and my credit score XXXX. 

Report dated XXXX showing SLS reporting the account closed paid as agreed, score at XXXX. 

I have only one 30 day late pay in XX/XX/XXXX that was closed that same month. The bureaus have not been rescored.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX did not hire a collection repair company. My claim has not been validated i have been try to get this looked in too since XXXX and the credit agency are blowing it off and not looking at none of the facts thats this is not my account. I received a bunch of garbage from the XXXX XXXX XXXX with a made up contact that is not my signature. I and sending the made up contact and a copy of my Id please compare the too and look at the us postage which i sighed and my looks nothing like the made up copy righted signature. The credit agency is not even validated the account they are refusing to do there job. And putting wrong information that does not belong to me on my credit report. Also they removed XXXX XXXX XXXX off my file back in XXXX and thats who sent the contact for XXXX XXXX XXXX a fraudulent account. i filled out with my And also direct to the company I am trying to get this resolved I have sent certified letters to the credit bureaus. For XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX tracking number sent directly to XXXX XXXX XXXX   XXXX I sent certified letter with requested signature to the collection agency with signature returns that it was received and they still have failed to send me information that the account belongs to me. The credit bureau are refusing to take this off my credit. The Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.. the collection company will not respond to me so the credit bureau are failing to report accurately information please remove off my report. Please actually ready all Correspondence and remove this fraudulent account