23daVinci/CFPB_Complaints huggingface dataset:
Product: Money transfer, virtual currency, or money service

To whom it may concern, My name is XXXX XXXX ( XXXX ) and I am writing in regards to an issue I have pending with a company called Coinbase ( A crypto currency investment platform ). 

In short, my account, which contained only cash at the time, has been emptied of approximately {$6700.00}. It appears to me as though the account was emptied, deleted and reopened using the same login credentials. I say this as my money, transaction history and all external account links have been deleted. The site makes it appear as though I just joined which is not the case. I have the original emails from Coinbase from when these ( now missing ) transactions had occurred. These transactions include, joining Coinbase, ID and photo verification, purchasing coins, and transferring some coin ( only the BTC ) out of Coinbase. 

The details : I joined Coinbase in XX/XX/XXXX. 
I funded Coinbase originally with {$5000.00} in XX/XX/XXXX. 
I bought XXXX ( XXXX ) Etherium ( ETH ). 
I bought XXXX ( XXXX ) litecoin ( LTC ). 
I bought ~XXXX Bitcoin ( BTC ). 
-All purchases in XX/XX/XXXX. 
I transferred the ~XXXX BTC into a different crypto wallet to execute trades not available within the Coinbase platform, but left the ETH and LTC in Coinbase . 
During this time I was monitoring Coinbase using their app. I had not logged into their site on my laptop for several months. 
On XX/XX/XXXX I sold all of my ( XXXX ) ETH and ( XXXX ) LTC via the Coinbase app resulting in ~ {$6700.00} being deposited into my Coinbase USD wallet as confirmed via the Coinbase app. I did not receive a confirmation email for this transaction from Coinbase although the money could be seen in the USD wallet on the Coinbase app. 
On XX/XX/XXXX I attempted to withdraw my money from Coinbase via their app and send it back to the institution I originally used to fund my Coinbase account ( XXXX XXXX ). The app indicated that I needed to login to the website to complete the transaction. When I logged into the Coinbase site using the same credentials, it began asking for new joiner type information as if I had just signed up ( not the case ). This is when I noticed that the USD wallet indicated a balance of {$0.00} and there was no transaction history to be found on this +6 month old account. 
At this moment, the app was still indicating the correct amount of money, {$6700.00} in my Coinbase USD wallet. 
Next, I logged out of the app and logged back in it. The app now matched the online site with {$0.00} balance, no bank links, and no transaction history. It appears as though I have been scammed. 

I have contacted Coinbase customer service to request their assistance but have not received a reply. I know this is not a huge sum, but it is a lot to me and it is mine. 

If there is anything that you could do to get Coinbase to look into my issue I would be extremely grateful. 

Thank you. 

Sincerely, XXXX XXXX
Product: Checking or savings account

I do not have a Bank of America account or credit card. I keep getting a phone call for charges on my Back of America account. 
This is the phone number that keeps calling me. 
XXXX. 
I told them I was calling the police and they hung up
Product: Credit reporting, credit repair services, or other personal consumer reports

share without my consent. hard inquirie

XX/XX/XXXX
Product: Credit reporting or other personal consumer reports

I am writing to you as a consumer, exercising my rights under the Fair Credit Reporting Act ( FCRA ) as outlined in 15 USC 1681i ( 5 ) and 15 USC 1681e ( b ). It has come to my attention that your agency has been reporting several inaccuracies on my credit report, which is a direct violation of my rights under the FCRA.

Specifically, I have identified more than six errors on my account, including but not limited to : Incorrect Account Number Misreported High Credit Erroneous Credit Limit Inaccurate Payment Status Incorrect Last Reported Date Inaccurate Date of Last Activity Misrepresented Date of Last Payment These errors are not only misleading but also damaging to my creditworthiness and overall financial standing. Furthermore, the presence of such inaccuracies is a clear violation of the FCRA, which mandates that consumer reporting agencies maintain accurate and up-to-date information ( 15 USC 1681a ( 3 ) ). 

I must emphasize that I have previously disputed inaccuracies with your bureau back in XX/XX/year>, indicating a troubling pattern of negligence in ensuring the accuracy of the information you report. It is disheartening to find that despite my previous attempts to rectify errors, they persist on my credit report. 

As a consumer, I demand that these erroneous items be promptly removed AND DELETED from my credit report in accordance with the FCRA. I expect your agency to conduct a thorough investigation into these discrepancies and take immediate action to remove the inaccuracies.

In addition to the FCRA violations cited above, I remind your agency of its obligations under other applicable consumer protection laws, including but not limited to : The Consumer Financial Protection Act ( CFPA ) Failure to address these violations and take appropriate action may result in further legal action being pursued against your agency.

Please provide me with written confirmation of the actions taken to permanently remove and delete these accounts.

Thank you for your prompt attention to this matter. I trust that you will take the necessary steps to rectify these violations and restore the accuracy of my credit report.
Product: Mortgage

To whom it may concern, We already filed a complaint for this loan however the response given was completely beating around the bush and the concern was never addressed. A loss mitigation submission was submitted for review to Select Portfolio Services on XX/XX/XXXX. On XX/XX/XXXX we were told the file had been denied due to excessive forbearance as well as the client exhausted all of her loss mitigation options as it was stated she used the maximum amount of modifications the investor allows. I have made several requests through the ombudsman for copies of the three modifications the lender claims she has received. These requests have been requested since XX/XX/XXXX and several calls have been made and each time we were told the modifications would be sent to us. As of now, a copy of the modifications the lender stated this client has had and as of XX/XX/XXXX I have only received 1 modification from XXXX. The issue I have with this is the terms of the XXXX modification do not match her current terms which would make any amounts due from XXXX moving forward incorrect and also would change the way the file should have been reviewed for loss mitigation. Also stating the client has had 3 or more modifications when the servicer can only produce one is dangerous because the investor is being misled to believe they have given three modifications. This client has a legitimate hardship and has the ability to make a modified payment. At this time I am requesting the following. A hold be placed on the sale date for XX/XX/XXXX. I am again requesting a copies and proof of all loan modifications the client has received since the loan was taken out. I am also requesting a new loss mitigation review be done based on the corrected numbers and balance as previously stated the number and terms from the modification that is on file does not match current terms.This client has owned her home since XXXX and wants to save her home along with her children who love their home. This client can afford a newly reinstated restructured mortgage. However they do not have the correct balance or terms for this loan as they claimed there are multiple mods and there are not and have yet to provide the proof.
Product: Mortgage

Company bought up mortgage from another company. As they are supposed to do, they did a escrow review, however, they used false and misleading numbers, thus triggering a refund of a portion of my escrow. I called them, and told them I believed they used bad numbers, they did n't care. Company then within 2 months did another review of escrow, this time they used real numbers, found I was going to be underpaid by a little less than the refund, and now are charging extra for the shortage as well as increased my escrow as I should. 

Complaint is that company did not handle escrow reviews correctly by using the false numbers on the first review, and if they would have, they would have easily left my escrow amounts alone, not causing me extra payment amounts to cover a self-generated shortage.
Product: Debt collection

I am filing this complaint against LVNV Funding LLC for violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). I dispute two accounts reported by LVNV Funding LLC on my XXXX and XXXX credit reports : Account # XXXX Account # XXXX I assert the following : Unverified Debt : LVNV Funding LLC has not provided verifiable proof of my responsibility for this debt. I have never entered into any agreement or signed a contract with LVNV Funding LLC. Their failure to verify the debt violates Section 809 of the FDCPA.

Inaccurate Reporting : LVNV Funding LLC is reporting a balance of {$1200.00} on an alleged debt originally from XXXX XXXX XXXX XXXX XXXX XXXX has a history of lawsuits for illegal practices. XXXX XXXX XXXX has recently faced legal challenges due to allegations of improper practices affecting its customers. In 2024, a class-action lawsuit was filed against the bank, accusing it of unauthorized fees, excessive charges, and mishandling customer information. The lack of verification and ongoing reporting of this debt violates Sections 611 and 623 of the FCRA.

Consumer Harm : These inaccurate and unverifiable accounts are damaging my credit and financial standing. I was recently denied for credit which is putting me in financial distress. I have been a victim of Hurricane Milton and I am demanding these items be removed from my report as they do not reflect the character of who I am.
Product: Credit reporting or other personal consumer reports

I have tried to get this account removed in the past using the Fair Credit Reporting Act laws and it has been a true nightmare to deal with XXXX XXXX. 

First off, I requested a form of 1099-c which is a cancelation of debt about 3-4 years ago, to which I was told by them that they can not hand that to me till 7 years after the account was charged off. I don't know if this information is true but with the way things are going, seems like I will never get said form. 

XXXX XXXX is also reporting inaccurate and invalid information on my credit report as of XX/XX/XXXX which includes the date of the last activity and the date of the last payment on my credit report across the three credit bureaus XXXX, XXXX and Experian, thus damaging my creditworthiness. 

Furthermore, XXXX XXXX is also reporting a payment history as of XX/XX/XXXX, which is long after the account has been charged off. 

There is more inaccurate and invalid data being provided to the credit bureaus by XXXX XXXX as well, like the reporting of this account as 'open ' even though it was charged off in XXXX. 

Under the Fair Credit Reporting Act laws, XXXX XXXX has been violating so many regulations which are grounds for the removal of this account from the Credit Bureaus.

The statute of limitations in the state of California is seven ( 7 ) years ; according to The Fair Credit Reporting Act, this account should have already been removed from my credit profile. However, due to the illegal and unethical reporting from XXXX XXXX, this account remains on my credit report even after 7 years and will continue to remain because they have reported a payment history as of XX/XX/XXXX, therefore restarting the statute of limitations that applies to me through my state of residence ; California. 

Please understand my frustration as I have been trying to clean up my credit profile for my sake and the sake of my family.
Product: Credit reporting or other personal consumer reports

Equifax has reported negative information on my credit file without my consent or authorization. I have never signed any application permitting this agency to report such information. I have requested proof, including a signed application or contract along with my valid drivers license, but neither Equifax nor the reporting agency has provided this documentation. This raises serious concerns about Equifaxs compliance with FCRA regulations, which require a permissible purpose for accessing and reporting consumer credit information. 
First Point Collections Resource Opened : XX/XX/year> : {$880.00} ( Identity Theft ) The unauthorized reporting has negatively impacted my credit score and financial standing, causing significant hardship. I have not granted them the authority to access or report any information about me under the Fair Credit Reporting Act ( FCRA ). Their failure to comply with these legal requirements has caused undue harm to my credit standing. I respectfully request that the CFPB investigate this matter and take immediate action to have this derogatory information removed from my credit report. I have repeatedly communicated my concerns to Equifax, including sending notarized documents via first-class mail regarding these fraudulent credit card accounts, which were never authorized. Despite this, Equifax continues to badger, bully, and psychologically harass me. I need verifiable proof that these credit transactions were initiated by me, as well as proof of identity to confirm who applied for these frivolous debts.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX, XXXX, and TransUnion Credit Bureaus are violating my rights as a consumer. In accordance with the Fair Credit Reporting Act, the list of accounts below are in violation of my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 XXXX Account # : XXXX XXXX XXXX  Account # : XXXX XXXX Account # XXXX XXXX XXXX Account # XXXX XXXX  Account XXXX XXXX Account # : XXXX XXXX Account # : XXXX The above-mentioned accounts have all violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A. Section 2 : Also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681 c. section ( a ) ( 5 ) states : ( a ) Information excluded from consumer reports ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Mortgage

I HAVE BEEN UNDER ACTIVE REVIEW WITH THE UNDERWRITING DEPARTMENT AS OF XX/XX/XXXX MY FILE WAS DEEMED COMPLETE AND MY TRUSTEE SALE DATE OF XX/XX/XXXX WAS PLACED ON HOLD. I WAS TOLD BY XXXX THAT SINCE MY FILE WAS DEEMED COMPLETE AS OF XX/XX/XXXX I COULD EXPECT A DECISION NO LATER THAN XX/XX/XXXX. I HAVE BEEN CALLING TWO TO THREE TIMES A WEEK TO CHECK STATUS ON MY CASE. TODAY I AM TOLD I HAVE AN ACTIVE TRUSTEE SALE DATE OF XX/XX/XXXX. I ASKED WHY? CONSIDERING MY SALE DATE HAS BEEN ON HOLD BECAUSE MY CASE HAS BEEN UNDER ACTIVE REVIEW WITH THE UNDERWRITING DEPARTMENT AS OF XX/XX/XXXX. I WAS TOLD THE HOLD WAS LIFTED AND THE SALE DATE IS ACTIVE FOR XX/XX/XXXX. I ASKED WHY? AND THE REPRESENTATIVE SAID THEY DO NOT KNOW. IF I AM UNDER ACTIVE REVIEW WITH THE UNDERWRITING DEPARTMENT THERE IS NO REASON WHY THE SALE DATE IS NOW ACTIVE. UNLESS A DECISION HAS BEEN REACHED AND NO ONE IS TELLING ME WHAT THE DECISION IS.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have disputed a bill with XXXX that appears on my credit report. 
All supporting documentation was submitted. 
In the experian dispute center, it states that the dispute is resolved, but does not show what the conclusion was. Nor does my credit report show any of my information or that the bill is disputed. 

The experian phone number only provides a voice automated menu system that will not transfer me to a live person.
Product: Credit reporting

I have been filing a dispute for months for XXXX XXXX XXXX XXXX acct # XXXX, XXXX acct # XXXX and XXXX acct # XXXX, XXXX has removed all XXXX but Experian left it on, I thought all credit bureaus used the same investigative measures. I sent a letter to Experian letting them know that the other credit bureaus removed it and they sent a letter back stating there information ca n't be based on what another reporting agency has. The account for XXXX XXXX I never lived at the address XXXX XXXX XXXX nor did I ever have XXXX & XXXX, the XXXX acct # XXXX belongs to my son, we have the same first and last name and different ssn, and the XXXX acct # XXXX has been paid in full and I sent a copy of the paid in full letter showing that.
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax got hacked and still charged me XXXX dollars to put a freeze on my account even though it was their fault I needed to do this.
Product: Credit reporting, credit repair services, or other personal consumer reports

Several XXXX XXXX  employees called me and left voicemails over several days. I had previously requested that I be removed from their sales list, so called back thinking there might be an issue with my mortgage. 

The salesperson I spoke with asked me several questions about my home situation ; throughout our conversation, I was clear that I had no interest in making any changes to my mortgage. The salesperson then stated that he was going to take a look at my credit to make sure everything was in line and asked me if the last four of my social were XXXX. I confirmed that the numbers were correct, and which point he immediately left the call and put me on hold - before I could ask what he meant by taking a look at my credit or why he would need to do so. I absolutely did not understand that he was going to make a hard inquiry into my credit. He did not use the words " mortgage inquiry '' or " hard inquiry. '' When the salesperson ( who referred himself as a " banker '' ) returned to the call, I asked him if he had just executed a hard pull on my credit report and he assured me that it was " no big deal. '' Unsurprisingly, my credit score was in fact negatively impacted by his action. I later contacted XXXX XXXX  to ask that the inquiry be removed from my credit report and they said they could not remove it because I consented to the credit pull by confirming the last four of my social. Again, I did not understand that the salesperson was asking for my consent to create a hard inquiry into my credit and had made clear that I had absolutely no interest in any new mortgage product.
Product: Credit reporting or other personal consumer reports

Please note that this is my SECOND WRITTEN REQUEST. I SEND THE FIRST LETTER [ XX/XX/XXXX ] I have been contacted the CREDITORS BELOW AND THEY HAVE NO PROOF THAT I INITIATED SUCH INQUIRIES, NO WRITTEN AUTHORIZATION, and have provided no permissible purpose. Since they have no authorization from me, either written or verbal, THIS A VIOLATION UNDER FCRA Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify ( by physically verifying the original signed consumer contract ) each and every INQUIRES you list on a credit report. Otherwise, anyone who pays for your reporting services could fax, mail, or email a fraudulent account.

The unverified items listed below remain on my credit report in violation of Federal Law. The FCRA requires you to have a copy of the original documentation from creditors on file to verify that this information is mine and correct. In the results of your first investigation, you stated in writing that you " verified '' that these items are being " reported correctly. '' Who verified these accounts?

You have not provider me with a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) and Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature ) and under Section 611 ( 5 ) ( A ) of the FCRA- you are required to inmediately DELETE all information that can not be verified. 


The following inquiries are not authorized : XXXX XXXX XXXX XX/XX/XXXX Experian XXXX XX/XX/XXXX Experian XXXX XXXX XXXX  XX/XX/XXXX Experian XXXX XXXX XXXXXXXX XX/XX/XXXX Experian XXXX XXXX XX/XX/XXXX Experian XXXX XXXX XXXX  XX/XX/XXXX Experian XXXX XXXX XXXX XXXX XX/XX/XXXX Experian XXXX XXXX XX/XX/XXXX Experian XXXX XXXX XXXX  XX/XX/XXXX Experian XXXX XXXX XX/XX/XXXX Experian XXXX XXXX XX/XX/XXXX Experian XXXXXXXX XXXX  XXXX XXXX XXXX  XX/XX/XXXX Experian XXXX XXXX XXXX XXXX  XX/XX/XXXX Experian XXXX XXXX XXXX  XX/XX/XXXX Experian
Product: Debt collection

My credit report shows several unauthorized accounts. Please block and remove these fraudulent entries.
Product: Checking or savings account

Regions is reordering debits to account for profit, Last Friday I had 5 transactions, got breakfast at XXXX, got gas and soda, drove to a job, and had lunch ... .at that point I had XXXX in my account, in which I withdrew XXXX. Should have been XXXX plus the overdraft fee!. Except Regions took the XXXX XXXX out first and then overdraft everything from that day. The other issue I have is they do not reflex the actual transaction date, cuz they pend stuff to profit on overdrafts and apparently now it is a new policy to XXXX people over ... .well I had a statement from them showing, that apparently they have a new policy that does change the order but they have removed all my message from the online banking webpage and I am no longer able to send them one .... 
So basically they charged my XXXX XXXX first and all the others after, causing me to aquire XXXX XXXX overdraft fees when it should have only been XXXX.
Product: Debt collection

Got a call about a debt 14 years old from an old overdrafted account that was from US bank and US bank has no record of it. This has been going on for a week or so now it is now XX/XX/XXXX, their first call threatened to call my HR at work. He tried saying that because the bank is FDIC insured that that circumvents the 7 year statute of limitations. Again US Bank has no record of any of this at all.