23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

5th Third Bank Allowed a credit card to be opened in my name and my wifes name using our old information after he move. 

Their fraud department caught hers and close her account down They did not catch mine the credit card went out and someone charge {$10000.00} on the credit card under my name I have been trying to resolve this with the bank and they will not do anything they are claiming that it is a valid account. 

After eight months of no payments or no contact on this account I had some mail forwarded to me after I reinstalled my forwarding from my old address and got a statement from them showing the card I called them at this time and provided them with my contact information cell phone email address and address Now theyre telling me because they have my contact information it was a valid account when it was initially set up. 

They close my wifes due to fraud and will not close mine
Product: Credit reporting or other personal consumer reports

I am writing to formally complain about unauthorized credit inquiries that appear on my credit report. I have recently reviewed my credit report from Experian, and I noticed several credit inquiries listed that I did not authorize. These inquiries have negatively impacted my credit score, and I am concerned about the potential for identity theft or fraud. 

The unauthorized inquiries were made on XXXX XXXX, 2024 XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXXXXXX XXXX XXXXXXXX XX/XX/year> XXXX XXXX  XXXX XX/XX/year> XXXX I did not initiate these inquiries and I have no knowledge of the entities listed. 

I have already contacted the credit bureaus to dispute these inquiries ; however, I am filing this complaint with the CFPB to seek your assistance in ensuring these fraudulent inquiries are investigated and removed from my credit report promptly. 


I am requesting that the CFPB assist by ensuring that these inquiries are removed from my credit report and that any necessary actions are taken to prevent further unauthorized activity on my credit profile. 

Thank you for your attention to this urgent matter. I am looking forward to your prompt response and assistance. 

Sincerely,
Product: Bank account or service

I had spoken with a representative to close my account. The account was not closed and kept getting charged maintenance fees without my knowledge, eventually causing it to overdraft. I found out about the overdraft via a letter received on XXXX XXXX, 2016. I visited a branch on XXXX XXXX, 2016 to speak with a representative to try to resolve the issue. I was informed that the account had been charged off on XXXX XXXX, the same day I received the overdraft notice.
Product: Credit reporting, credit repair services, or other personal consumer reports

I'm disputed and requesting the proper investigation of Inaccurate non validated information being report by the thee bureaus. XXXX they are currently reporting 6 total accounts 4 open, 2 closed, and 2 delinquent which is not validated and also being disputed with those companies as well. XXXX has XXXX as open and those accounts currently have a balanced paid in full. They have self/lead closed with 0 balance. XXXX is also reporting 10 unauthorized and inaccurate inquiries from various companies without my permission and are defaming my character as a consumer. Experian currently has my current address incorrect, reporting 8 accounts 6 open accounts 2 closed, 2 delinquents 3 inquiries. XXXX is currently showing 8 accounts totaling 6 open accounts, 2 closed, 2 delinquent and 2 inquiries. In light of the investigations that have been bought upon XXXX and XXXX I find that my consumer report is being irresponsibly tampered with with all three. I asked that respectfully all inaccurate information be removed and or properly investigated/validated as per federal law I'm owed accurate and fair reporting.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX has violated my rights. Or a list of inquiries : 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

my info was effected by the cybersecurity hack.
Product: Payday loan, title loan, or personal loan

On XX/XX/XXXX I submitted a Payment for the final amount of {$42.00} it was processed on the following day, On XX/XX/XXXX they took another full payment of {$68.00}. I called them on XX/XX/XXXX to get the problem resolved. I was told that the payment would not stop until I called them, so they would have continued to take monthly payments every month had I not called on the XX/XX/XXXX but it was to late and they could not refund the amount taken on XX/XX/XXXX even though they were paid in full. I again tried to contact them by email and again on XX/XX/XXXX with no avail they keep insisting that They do not owe me anything but the {$19.00} which would have been the only over payment if I had not paid the full amount on XX/XX/XXXX. So now I am going to have to go to my bank and have them refund my money to me that they will not an go through the whole aggravation of fixing their mistake. It is not fair nor is it right that this is how they conduct their business. Thank you for your payment. Below you will see the email sent to me. Due date of XX/XX/XXXX2018 paid on the XX/XX/XXXX. I removed account information for privacy reasons. Their should not have been any other payment due on the account or any more money take from my account. 

This email is to confirm your payment submitted on XX/XX/2018 for your Preferred Credit account. 

Confirmation Number : XXXX Payment Amount : {$42.00} Scheduled Payment Date : XX/XX/2018 Amount Due : {$42.00} Payment Due Date : XXXX-2018 Account Nickname : XXXXXXXX Routing Transit Number : XXXX Account Number : XXXX Account Type : Checking Account Category : Consumer If you have questions about this payment or need assistance, please view the payment online at http : //www.preferredcredit.com, or call Customer Service at ( XXXX ) XXXX. 

Thank you for using the Preferred Credit electronic payment system. 

( A friendly voice when you need it - easy, self-help options when you don't. )
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX   XXXX     XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   ,  NC,  XXXX  SSN : -- -- --  XXXX  Regarding : My  XXXX  file :  XXXX  According to Fair Credit Reporting Act, Sectio n 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts below. Your   failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove all accounts listed below and thank you.  <P/> I am asking for the following accounts to be verified or removed immediately.     XXXX   XXXX   XXXX    /  XXXX     XXXX   XXXX   XXXX   XXXX  /   XXXX    XXXX   XXXX   XXXX      XXXX    XXXX   XXXX   XXXX    XXXX    XXXX   XXXX      XXXX    XXXX   XXXX    XXXX    XXXX   XXXX   XXXX   XXXX    XXXX    XXXX   XXXX    XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX     XXXX   XXXX     XXXX     XXXX   XXXX   XXXX   .
Product: Credit reporting, credit repair services, or other personal consumer reports

I keep disputing a debt collection listed on my Equifax report. It shows that XXXX XXXX XXXX collection for as of today {$24000.00}. However this was put into a bankruptcy, that included an adversarial hearing which included XXXX. This account should be listed as included in bankruptcy and not a collection account. XXXX and XXXX both removed this account from my credit report. The only one that will not is Equifax.
Product: Student loan

I am in the Public Service Loan Forgiveness Program and I made my 119th monthly payment on XX/XX/2020 through XXXX. Due to the CARES Act I do not have a payment due until XX/XX/2020. However the XXXX states that each month for which a loan payment was suspended under this law shall be treated as if the borrower made a payment for the purpose of any loan forgiveness program for which the borrower would have otherwise qualified. 
This means that for borrowers in an income-driven repayment plan, the suspended payments are considered qualifying payments that can be counted toward forgiveness. Borrowers working toward Public Service Loan Forgiveness will also have time in suspension counted toward their 10 years of qualifying payments. My statement should have come out out on XX/XX/XXXX. I am still employed by the State of Montana and have met all of the qualifications for forgiveness as the XXXX payment would have been my 120th payment. FedLoan has had a history of not correctly assigning my payments and I have had to go through CFPB to get them to correct their errors. I clearly qualify for forgiveness as of XX/XX/XXXX as that is when my bill would have gone out. Please force them to quit violating the CARES Act on my account and grant my loan forgiveness. Thank you for your help.
Product: Credit card or prepaid card

I contacted HSBC right away letting them know to take off the XXXX as we were sold fake jewelery but charged for real. We sent in the information they asked over 3 times and have paid and have proof it went through but instead of taking it off my account they are leaving it their and keep sending the same form to send out this was supposed to be taken care of this is back from XX/XX/XXXX 31
Product: Credit reporting, credit repair services, or other personal consumer reports

I have sent letters reporting these inaccurate information in my report but I did not see any result, I did not receive any response and or any progress with my complaint.
Product: Credit card

As per agreement on XXXX XXXX  site where application was filed, I agreed to pay between : Annual fee $ XXXX {$120.00} for first year, $ XXXX thereafter Additional rates & fees Regular purchase APR 29.99 % and 36.00 % Intro balance transfer APR N/A Regular balance transfer APR 32.99 % and 36.00 % Cash advance APR 32.99 % and 36.00 % Cash advance fee 5 %, Min : {$5.00} Late fee up to {$41.00} Penalty APR None Balance transfer fee 3 % of the amount of each transfer Foreign transaction fee 3 % of each transaction amount in U.S. dollars Return payment fee up to {$41.00} Just highlighted some of the agreement above. Opened account On XX/XX/year>. I took a hit on credit score just to raise my credit score in the near future. I was charge {$170.00} maintenance fee all up front at XXXX for the whole year. ( Instead of the $ XXXX {$120.00} as promised ) I accepted it in hopes of my score soon to rise significantly. This was the 1st clue this was a bad company. 
Now On XX/XX/XXXX I received a letter stating my annual fee will be {$180.00} billed monthly at {$15.00}. Not the $ XXXX as previously promised. I called company and received no explanation to why I was being charged this amount against my application promise and they were not able to tell me after talking to 3 different departments and a supervisor. Only that it was the credit cards decision. I will tell you I paid perfectly every month even before due dates and keep an outstanding relationship with the company. I refused to renew this card at that amount and they said I have to cut the card up and not use it from this time on. Still after paying for a whole year already to use it. I had subscription and etc. coming out of this card. I said I still have 4 months left on the year I paid for and they said I could not use it if I refuse the maintenance fee now. That alone was unacceptable.
Product: Bank account or service

I am ally bank customer - checking and savings bank account. I scheduled a Bill Pay facility to pay $ XXXX to my spouse who is also having Ally bank account. Check was supposed to be delivered on XXXX XXXX, 2016 but it never happened. Moreover to my surprise the $ XXXX was debitted from my account on XXXX XXXX, XXXX how come that is possible? Firstly check should be delivered on time. Secondly money should come out from my account only when the receiver en cashed it? Moreover even when receiver deposits the check into his account it will take 3-5 days for the entire money to be available in his account even when it is ally to ally transfer. So why ally is in a hurry to take money out of my account so early - much before the check is reached the received? I am writing this on XXXX XXXX, 2016 morning. As of now receiver has n't received the check which he is suppose to receive by XXXX XXXX, 2016.
Product: Credit reporting or other personal consumer reports

This is not an error. I am sending my formal notice that this information is a result of identity theft. All this information has been reported to the FTC and is currently under investigation
Product: Credit reporting or other personal consumer reports

My account with XXXX EXPERIAN XXXX was never late! I have had exceptional payment history all payments were placed on XXXX. This late payment that is reporting is a result on a systematic error on their end processing my payment. 
This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment to be updated.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 


XXXX EXPERIAN XXXX Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 


This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 


Update the late payments from my consumer reports
Product: Student loan

During my time at school, I payed the {$25.00} a month per loan to start on the interest payments. Once I had more than XXXX loan out, Sallie Mae ( they had n't split into XXXX at the time ) would take the subsequent {$50.00}, {$75.00}, {$100.00}, and {$120.00} a month and place it towards only XXXX of my loans instead of distributing it. Afterwards I would get multiple calls almost every day from unknown numbers saying that I am in default and in danger of my credit being affected. When I would explain to the person ( after anywhere from 20min-2hrs on hold ) that yes, I had in fact payed what was owed and told them to check how it was distributed, I would get silence followed by, " huh ... ok I see what happened here ''. Multiple times I asked that a note be put on my file so that this would n't happen again. Sure enough the next month I would get another dozen calls from mystery numbers and have to go through the whole thing all over again. This time I would ask if there was a note on file and they would say " yep here it is. '' And now that I 'm out of school and working, I am paying back the loans as much as I can. The representative and I worked out an arrangement that my loans would be taken out on the XXXX of every month. I have been paying for almost eight months now and not once have the loans been taken out on the XXXX. usually the XXXX or XXXX, and only XXXX because they take out the last XXXX in the middle of the month for some reason. This has thrown a huge monkey wrench into my life. I do n't have a high paying job yet and I end up devoting XXXX of my XXXX monthly paychecks solely to student loans, and I make sure that the money is there before the XXXX. When they do n't follow the schedule they proposed and that I agreed to it throws my life out of whack and adds unneeded uncertainty and stress. Things like running low on gas on the XXXX but cant stop to fill up because I have n't been charged loans and I need to make sure there 's enough to cover them and then that odd middle of the month loan adds even more. If I were late on a payment by one day I would get several emails and at least one call asking where the money is. Yet when they are late in charging me they could n't care less, meanwhile my entire life is put on hold. It 's dehumanizing how they treat the people that come to them for help. The customer service is absolutely horrible. The people shove you off to the next person and give off the impression that you are a bother. They do n't listen to the problem and try to fix it. They listen for buzzwords and shuttle you along, " Yea I 'm having troube with changing my billing address on my account profile '' " Billing? I 'm sorry sir this extension is if you 're having trouble with your account profile, I 'll connect you. '' " No wai --!! *insert cheesy sax music* ''
Product: Mortgage

After issuing us an initial Closing Disclosure on XXXX/XXXX/2016, US Bank Home Mortgage increased our Cash to Close amount from {$13000.00} to {$14000.00} by issuing XXXX additional closing disclosures which increased the costs and fees that we needed to pay on the loan at close. It is importantly to note that NONE of these subsequent closing disclosures honored the required three business day review period before our closing date of XXXX XXXX. 

Their blatant disregard for the new Dodd-Frank regulations was apparent when I complained to our loan officer on the afternoon of the XXXX and then talked to his manager on the morning of the XXXX after an additional {$500.00} fee had been added the morning of the XXXX. During my call with his manager on the XXXX, I requested that they honor their original cash to close amount due to the three business day review period in the Dodd-Frank Act and they responded that if I did not provide the full cash to close amount from the second XXXX XXXX disclosure that they would not process our loan ( and thus my wife and I would be in breach of contract with the selling party ). Their deliberate coercion and bad faith in lending through the last-minute fees was obvious when I found that the final version of our closing disclosure decreased our total amount to close by {$53.00} because they had EXCEEDED the legal limit they could charge us in the previous closing disclosure. 

Also, this loan was begun long outside of their required 45-day processing period, had originally had a closing date in XXXX and the loan had left underwriting on the XXXX of XXXX. Thus, there is no defense or excuse possible for violating the three day review period requirement. Instead, it appears to have been done entirely based out of either gross negligence on the part of US Bank Home Mortgage or a calculated approach to take more money from their customers. 

Through the attached e-mails and closing disclosures, it is CLEAR that the regulations were NOT followed and left my wife and I in a situation where we had to either pay the increased amount or be in breach of contract and risk a lawsuit of close to XXXX dollars. This caused us great distress and anxiety and thus we are filing this compliant to ensure not only justice for ourselves but more importantly for all of the other people who have also fallen victim to US Bank Home Mortgage 's gross negligence and belligerence.
Product: Credit reporting or other personal consumer reports

I want reported accounts removed. 
XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

To Whom It May Concern : I received a copy of my credit report with the intention of trying to improve my credit and take care of my responsibilities and noticed a few accounts that I wanted a little more explanation on. I am not saying they are reporting right or wrong. I am just saying that I am not 100 percent sure if they are. I also read something called the Fair Credit Reporting Act where it said by law, I had the right to challenge anything I am not sure is accurate. Some of the people reporting things on me, I have never heard of which made me write to you all. Are you familiar with something called 15 U.S.C. Sec. 1681i ( a )? I heard that if you cant provide proof, these accounts must be deleted. Well I want these accounts deleted if they are not 100 percent right and correct. So, could you please check on these and get back with me? I saw on a Credit Site and Board where this lawyer said you have 30 days to complete this investigation. Please investigate the following accounts and remove them if anything is missing or not correct on them. 

Account : XXXX XXXX XXXX Account Number : XXXX Account : XXXX XXXXXXXX XXXX Account Number : XXXX Please investigate if every piece of information is correct. If not, please remove it from my credit report. Please investigate if every piece of information is correct on the reported late payment history. If the late payments are not reporting 100 percent accurate, please remove them from this account and update the account as paid as agreed I also read where I can get the updated report after you investigate this from the Free Lawyer guy. Could you please send it to me? Also, please let me know who had access to my file as well. I want the investigation outcome to be sent to my address. 
Thank you for your time and help in this matter. Sincerely, XXXX XXXX
Product: Debt collection

Reviewing my report, I have found inaccurate names, aliases, and addresses that do not belong to me. This company provided information to XXXX with incorrect information addresses and name variation claiming the debt is mine. Never sent is debt validation letter.