23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

This is the several times I've complained about being a victim of identity theft. You must remove the items that was opened without my knowledge, consent, or authority within 4 business days with ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer : Please remove these inaccurate items below : XXXX XXXX XXXX XXXX XXXX, GA XXXX ; XXXX XXXX XXXX Balance : {$0.00} ; XXXX XXXX XXXX XXXX Balance : {$13000.00} ; XXXX XXXX XXXX : {$8900.00} ; XXXX XXXX XXXX XXXX : {$5600.00} ; XXXX XXXX XXXX Balance : {$6200.00} ; XXXX XXXX Balance : {$0.00} ; XXXX XXXX XXXX Balance : {$20000.00} ; XXXX XXXX XXXX Balance : {$6600.00} ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX Balance : {$0.00} ; XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

I NEVER HEARD BACK FROM EXPERIAN BUT XXXX AND XXXX BOTH DELETED THE TWO XXXX XXXX ACCOUNTS IN QUESTION. THIS BEEN SINCE XXXX THAT'S WAY TOO LONG NOW IT'S XXXX AND EXPERIAN NEEDS TO FOLLOW SUIT ALSO AND DELETE BOTH XXXX XXXX  ACCOUNTS I SHOWED MULTIPLE VIOLATION WHICH YOU CAN REFER TO IN THE PREVIOUS COMPLAINTS I THINK THEY OWE ME A FEW THOUSANDS BUT I RATER HAVE THE DELETIONS!
Product: Credit reporting, credit repair services, or other personal consumer reports

I did not authorize XXXX XXXX to inquire about my credit. I did not apply for a credit card with XXXX. 

My credit report with XXXX, Equifax, and XXXX XXXX show that on XX/XX/2022, XXXX XXXX pulled my credit. 

I requested that the credit agencies verify this because : a ) Did not give my permission for XXXX XXXX to pull my credit. 
b ) I did not sign up for any type of credit service. 
c ) I never received any type of notice in the mail that I was accepted or rejected. My fear is that this went to a fraudulent address and not my address. 
d ) I confirmed with XXXX ( who subcontracts this service out ) that I did not apply for this service. XXXX informed me that there is NO application linked to my phone number. 
e ) XXXX XXXX has not provided me with a the original contract so that I can verify if it is my signature or a fraudulent transaction.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. Regardless of the multiple written requests, the unverified accounts listed below are still reporting on my credit report in violation of federal law. The Transunion Credit Bureau failed to comply with the Fair Credit Reporting Act, 15 USC sections 1681i within the time declared by law and continued reporting of unconfirmed information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Please remove the following accounts completely from my Credit Reports : XXXX XXXX Balance {$0.00} Opened Date XX/XX/XXXX XXXX XXXX Balance {$0.00} Opened Date XX/XX/XXXX XXXX Balance {$4900.00} Opened Date XX/XX/XXXXXXXX XXXX
Product: Debt collection

An unauthorized account was created with PayPal using my email address and another email address of an unknown party. I am unaware of when the account was created but I was contacted XX/XX/XXXX by letter from a collection agency who purchased the account from PayPal. The account has a {$310.00} negative balance. I do not now nor have I ever ( to my knowledge ) had a PayPal account. 

PayPal has denied my claim of fraud/identity theft stating ( according to the collection agency ) that in XXXX I provided them with proof of identity which I did not. This was in the form of a copy of my passport which I have never shared with anyone except customs agents at airports. Copies of what was used to " prove my identity '' in XXXX were not provided to me.
Product: Checking or savings account

I was a victim of extensive debit card fraud for the last XXXX XXXX. I reported these instances to Wells Fargo and they found them all to be legitimate fraud. However, I was just informed that my account was being closed due to " business reasons ''. This happened with no warning and my various direct deposits for work are all frozen in limbo now and I have no access to my funds. This follows a pattern of behavior exercised by Wells Fargo for which the XXXX XXXX XXXX XXXX XXXX. has chided them.
Product: Debt collection

I am currently facing an issue with multiple debt collection companies that are reporting on my credit report, which I believe is in violation of the Fair Debt Collection Practices Act ( FDCPA ). Specifically, I have no contracts or agreements with this company. This company has not provided any documentation containing my signature that authorizes them to report on my credit or engage in business with me. The following are the specific FDCPA laws that I believe these debt collection companies have violated : 809 Validation of Debts ( 15 U.S.C. 1692g ) : Debt collectors are required to provide verification of the debt within five days of the initial communication. They must send a written notice containing the amount of the debt, the name of the creditor, and a statement that unless the consumer disputes the debt within 30 days, it will be assumed valid. In this case, the above-mentioned debt collection companies have not provided such validation or verification of the debt. 807 False or Misleading Representations ( 15 U.S.C. 1692e ) : Debt collectors are prohibited from using any false, deceptive, or misleading representation in connection with the collection of any debt. Reporting to credit bureaus without a legitimate basis and without proper documentation or contract constitutes a misleading representation of the debt 's validity. 808 Unfair Practices ( 15 U.S.C. 1692f ) : Debt collectors may not use unfair or unconscionable means to collect or attempt to collect any debt. Reporting a debt to credit bureaus without having the proper contractual authority or verification is considered an unfair practice. 818 Furnishing Certain Deceptive Forms ( 15 U.S.C. 1692j ) : It is illegal for debt collectors to design, compile, and furnish any form knowing that it would be used to create a false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes. Given the lack of documentation and absence of a contractual agreement, the actions of this company is in violation of the aforementioned provisions of the FDCPA.
Product: Mortgage

My loan was transferred to LenderLive XX/XX/XXXX from XXXX XXXX loans just a month after I refinanced with XXXX. In my original HUD loan agreement with XXXX it is clearly stated that I wo n't be paying escrow for property taxes as I pay the county property taxes directly. In XX/XX/XXXX XXXX sent me a new escrow statement increasing my monthly payment to include additional/new property taxes escrow. Even though I have made every loan payment to XXXX since XX/XX/XXXX before their due date they are charging me late fees because I refuse to pay them escrow for property taxes ( not in my original contract ). I have spent countless hours by phone/email to have escrow removed, they claim to have removed the property tax escrow but I still get harassing letters saying I am behind on payments asking for late fees with credit score warnings.
Product: Checking or savings account

In XXXX I applied for Government Assistance ( PUA ) and was approved to get payments that backdated to XXXX I never received a debit card in the mail so about a month later US BANK RELIA CARD sent me a debit card the debit card had no funds so I called the bank to find out what the problem was that's when US BANK RELIA CARD representative advised me that there was an additional card on my account that was loaded {$17000.00} to date ( XXXX XXXX ) I was confused due to me never receiving any funds the representative then gave me the information attached to my account and the address that the representative gave ( XXXX XXXX XXXX XXXX PA ) is not an address im associated with or have ever been the representative then proceeded to give me the email on file more information I have never been associated with so at this point the representative advised me to file a dispute and update all my contact information so I did we continued the call ( duration 2 hours ) disputing the transactions on my account. A week later I called for updated information and was told my dispute was closed ( XX/XX/XXXX ) a couple months later ( XX/XX/XXXX ) I was sent a text message from US BANK RELIA CARD to verify my identity so I called and was told my claim was reopened and was advised to send over information ( ID CARD PROOF OF ADDRESS AND SSI CARD ) and that the claim would reach its 90 day mark the first week of XXXX in witch US BANK RELIA CARD only has 90 days to investigate and reach a decision today XX/XX/XXXX I have called numerous times being told numerous times that my claim is still pending to call back 7-10 days. the funds that were deposited into the US BANK RELIA CARD was my PUA Unemployment and due to US BANK RELIA BANK sending my card out to the wrong address I lost all my unemployment benefits and US BANK RELIA CARD 5-6 months later have not paid me out any of my money that was stolen nor have they given me an update on my claim after I have submitted all my proof. In addition also losing all my work credits.
Product: Checking or savings account

I had a previous complaint with Citi Bank and on XX/XX/XXXX Citi Bank responded to CFPB and myself by email, they claimed my disbursement check from the closed account in the amount of {$1100.00} was mailed out XX/XX/year>. Till date of XX/XX/year> I have not received my disbursement funds. I have called and tried to speak with executive XXXX and she avoids my phone calls, she says shell call me back. I waited XXXX XXXX hours XX/XX/XXXX for a call back that was never received, she was to call me at XXXX on XX/XX/XXXX and I never heard from her. I am at my wits end with this company, by them refusing to disperse my funds I am being threatened with my car being repossessed, I have stressed this to Citi Bank and it has fallen on deaf ears. I want my disbursement overnighted to me by XXXX I will not accept anything less.
Product: Debt collection

DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY. 

LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION. 
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.

( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.

( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.

( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.

The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
Product: Debt collection

I requested that this company validate the debt by asking for certain documents including the following ... agreement with the original creditor that authorizes you to collect on this alleged debt the original contract bearing my signature stating that I have agreed to assume the debt, the debt agreement stating the amount of the debt and interest charges, the complete payment history on this account along with an accounting record of all additional charges being assessed, proof that the company is licensed to collect in my state, which is Alabama and the license number and Registered Agent for my state, which is Alabama. I did not receive documents that validates this debt. In addition, the company is reporting this account differently with all three credit bureaus, which I disputed, and the company verified. Different information with three different companies can not all be accurate, so it is very clear that the company verified inaccurate information.
Product: Debt collection

My problem is with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  NY XXXX XXXX Having placed an order onXX/XX/XXXX {$4200.00}, it was stated that there was a 3 business day cancellation policy. On theXX/XX/XXXX ( XXXX XXXX ) I mailed a letter of cancellation to the above address, as directed in their instructions, called XXXX XXXX   ( the salesman ) and the local office ( XXXX ). At the end of XX/XX/XXXXI received a call about installation. Again I called the local office asking why they were calling me. I was told that they would check into the problem. Well in XX/XX/XXXX I received a bill from Green Sky, a loan program. Called them ( XXXX  ) and was told that only XXXX XXXX  could cancel the loan. Again, I called the local office. Then I received another call from their installers. Again I called the local number and was told that I would have to speak to the salesman. I called XXXX XXXX early in XX/XX/XXXXand he apologized for the delay and said he would take care of it. That was earlyXX/XX/XXXX. Well here it isXX/XX/XXXX, and I just received another bill from Green Sky. Please advise how I should proceed, and warn off other consumers.
Product: Payday loan, title loan, or personal loan

Business Name : XXXX XXXX XXXX XXXX XXXX. 
Address : XXXX, CA XXXX Phone : ( XXXX ) XXXX I paid off my Ygrene loan early in XX/XX/XXXX and was promised XXXX refunds ; a reimbursement for the pre-payment penalty ( which I did receive ) and a reimbursement for the interest paid through XXXX which I did not receive. The interest for my loan in XXXX alone was more than {$2000.00}. I have received only the run around from Ygrene for the last 6 months about this interest reimbursement. I also filed a complaint with the California office of the XXXX  ( Complaint ID:XXXX  ) Phone : ( XXXX ) XXXX, on XX/XX/XXXX but Ygrene after XXXX nonsense response, never complied with them either I spoke multiple times with Ygrene representative XXXX XXXX . ( her e-mail is XXXX ) explaining that Ygrene required according to their " payoff quote '' of XX/XX/XXXX ( which I have, and can forward to you ) to pay interest on a loan through XX/XX/XXXX even though they received a 100 % payoff in XXXX. She confirmed that she had that document including it with her last e-mail to me ( which I have and can forward to you ). Consequently I proved to her that Ygrene owes me a refund of the interest for XXXX, XXXX and XXXX. She promised to forward this complaint to yet another Ygrene representative and after that I have heard nothing back from her or anyone else. Please note that this complaint is now approaching 6 months!!. It defies both logic and fairness that anyone pay interest AFTER a loan is completely paid off but that is Ygrene 's position. By the way, I also paid off my auto and home in XXXX and they also ESTIMATED the excess interest on their loan payouts and after the loan was closed, I received a refund on the excess interest paid ) Please help me recover this interest and teach Ygrene that they can not behave this way with consumers!!
Product: Consumer Loan

In XXXX I purchased a XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX set up the payment schedule as bi-weekly to coordinate with my paydays. The due date since I entered the contract is the payment to be withdrawn from my checking account the Saturday after my bi-weekly Friday payday. Now, this is the date that the dealership arranged not me. Just recently XXXX XXXX XXXX became XXXX and its been brought to my attention 2 years into this contract that my payment is consecutively late each payment ( twice monthly of $ XXXX monthly on a XXXX pay period month, if there is XXXX pay periods total monthly payment is {$690.00} ) at 19 % interest Im being charged late fees. Now, this was not my error or doing and I would like my account credited from the time of purchase to present being that Im paying extra interest and late fees for their doing. I 've made every payment on time to my contract and if the contract was written to pay late then that 's a serious concern to me since I feel as if theyre ripping me off. I was told my payout for this XXXX XXXX XXXX is still over XXXX. This is an outrage!
Product: Credit reporting, credit repair services, or other personal consumer reports

I'm in the market for a new car and I was told to check my credit report before I went to the dealership. I checked my credit report and I noticed a few items that I didn't authorize. These items are not mine and I need these items deleted from my credit report. I'm working on this process on my own behalf. I have reached out to the FTC and to my local police department. XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX.
Product: Credit reporting

To whom it may concern : My name is XXXX XXXX and my social security number is XXXX. 
My wallet were missing for sometimes. I had to go through a lot to get me and my XXXX granddaughters back our identity. It 's been awhile now but I had already gotten everything back then XXXX months later I received my wallet while we were in the XXXX. We have been in the XXXX system from XX/XX/XXXX to XX/XX/XXXX 
While I were in XXXX I had payed a lot of my bills off of my credit. Whe we came to XXXX XX/XX/XXXX my credit were okay. Now I 'm just getting an copy of my credit report and I see that I have other charges on my account like XXXX XXXX XXXX this account is played in full if this is from my landlord. I have stated to them to clean this account If you could please get him to send/ fax you something in writing that this account is played in full and remove it off of my credit report. 
2. XXXX XXXX XXXX XXXX - I have never ever applied for an XXXX credit card. I know this one is a lie. The account were opened in XX/XX/XXXX. 
I were working and living in XXXX. So I know that it were not me. This charge is really wrong. 
3.XXXX.opened on XX/XX/XXXX. For {$100.00} dollars. This were not me cause I were still living in the shelter and working XXXX days a week.please help me clear the matters on my credit report.
Product: Mortgage

On XX/XX/2020, mortgage documents were executed with Lennar Mortgage/Lennar Homes , and I was deceived by the product and community promised by Lennar Mortgage/Lennar Homes . The Builder did not disclose red paint that would be painted throughout the community. The Builder did not disclose the Monument to be installed. the actions of Lennar Mortgage/Lennar Homes are depreciating our home value.
Product: Credit reporting or other personal consumer reports

Opened XX/XX/year> XXXX of XXXX This matter has been resolved with the third party debt collector that the company sold my information to without my consent. I ask that UPGRADE INC remove this debt off my credit report or my lawyer XXXX XXXX will be during this company for improper use of my personal information. Thank you
Product: Credit reporting or other personal consumer reports

I am writing to dispute the inclusion of an inaccurate account on my credit report. The account in question is as follows : Creditor : XXXX XXXX  Account Number : XXXX Balance : {$6600.00} Date Opened : XX/XX/year> Since the original update Charge off it has been repeatedly updated as charged off every month or recent months. This continuous updating constitutes an inaccurate payment history for a charged-off account. Such misinformation falsely manipulates the statute of limitations. Your failure to properly investigate this account has infringed upon my rights. I demand the deletion of the account immediately. 
The inaccuracies are significantly damaging my credit score In accordance with the Fair Credit Reporting Act, Public Law 91-506, Title VI, Section 611, please provide the names and business addresses of each individual you verified with above so that I may follow up. Additionally, I request an updated copy of my credit report following your reinvestigation Despite several attempts to have you correct the errors on my report, this issue remains unresolved. Consequently, I have escalated this to a factual report FOR THE XXXX time based on my own investigation. All my reports have been duly documented and saved, along with your failure to correct and/or delete the inaccurate accounts. Given these inaccuracies and your continued failure to rectify them, I demand the immediate deletion of this account from my credit report. If these accounts are not deleted after this factual report I will have to seek the help of the CFPB or Legal Action on the next steps to protect my rights and reestablish my ability to obtain credit. These inaccuracies are preventing me from obtaining the credit and lending rights I require and those requests to my personal and business lending facilities have been duly noted over the past 6 months.
Product: Money transfer, virtual currency, or money service

I am filling against Cash App ( Block , Inc ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take time and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seeking appropriate redress for these violations.