Product: Debt collection

I would like to report an incident with the Collection agency Linebarger Gogan Blair and Sampson LLP. 
Ive looked up the other reviews of this company. How is it possible this company is still operating? 
This is n't a business consumers CHOOSE to deal with. So these reviews do nothing but provide everyone a place to commiserate. 

Who is doing something to correct this problem? 

I have all my calls with them recorded and can be found here in the dropbox link below. 

I have attempted to take care of a supposed toll violation with them and they have made that impossible to do by not providing me with the information of the infraction. 
I tried to handle this with the NYS thruway but they said after its in collections that Its out of their hands. I received no prior notifications of this infraction and the NYS thru way informed me this was for an infraction from XX/XX/2014. 
I have repeatedly asked to speak to a Supervisor at LGBS firm and i actually got one representative trying to pretend HE was the Supervisor. I believe this is clear from the Phone calls. 

Please find my Phone recordings of my attempts to address a Violation notice I recently received from this firm. 

XXXX Call 1 - I reach XXXX - Call 2 XXXX I call and again XXXX answers - ( Starts at XXXX minutes ) Call 3 - I reach XXXX ' ( supposedly ) ( starts at XXXX ) Then im transferred to 'XXXX ' as requested ( Supposedly ) Call 4 - I reach XXXX Call 5 - I reach XXXX - after 2.5 hours im transferred to a supervisor named XXXX Call 1 - I wanted to know what my violation and what collection letter was for. XXXX provided only adversity to my questions threatening to hang up on me when I asked him for details which I have the right to know before paying such a request. He states that " I wont argue with you, sir '' when I tell him I want to know what the collection is for exactly. 

Call 2 - After a 21 minute wait. ( go to Call two, start at XXXX minutes ) XXXX answers again. I asked to speak to a supervisor named XXXX. ( I had called again prior to this call and a female told me to call back and ask for XXXX who is the supervisor ) XXXX answers then puts me on hold and hangs up the line after short time after being put on hold ( music playing in background ) Call 3 - I call back. 'XXXX ' Who clearly is XXXX answers. I ask to speak to XXXX. Im 'transferred ' to XXXX however im clearly put on hold which is obvious by the ON HOLD tones every minute rather than the Music playing in background. After a wait of 5 minutes of being put on HOLD. XXXX ' picks up and sounds exactly like XXXX and XXXX before him. Obviously this is XXXX. 

Call # 4 - After asking for a supervisor im put on hold for over an hour and half after which point their firm is closed at XXXX. 
Call # 5 - I again ask for a supervisor - Im put on hold for 2.5 hours. I finally get a supervisor and he is unwilling to answer any of my questions regarding who to report to if I had a problem with his employees. He refuses to answer stating that he needs my account number first before he can address anything. He tells me he can not address anything till he pulls up my account. He can not find it. I ask him who then do I speak to if I have a problem with one of their employees. He then hangs up on me. 

Clearly this person, XXXX as well as his associates are preventing me from reaching a supervisor to resolve the matter or there is no supervisor OR the supervisor is just as irresponsible as the employees. 
Purpose of this report is to try and correct these situations from persisting but it seems they keep going on with no repercussions. 

The company will undoubtedly respond : COMPANY BELIEVES IT ACTED APPROPRIATELY AS AUTHORIZED BY CONTRACT OR LAW. Lets see v