23daVinci/CFPB_Complaints huggingface dataset:
Product: Bank account or service

Dear Office of the Comptroller of the Currency, I am writing to you because the Office of the Attorney General recommended your assistance to my case. 

My name is XXXX and I am seeking legal advice. I was recently scammed by an employer online through XXXX who exploited me using fake cashier 's checks. He asked me to deposit the cashier 's checks and then wait until the funds became available. The funds became available the following day. He asked me to take the funds out of my account and deposit them into another account as a task under his employment. The tasks were to send money to an employee at a foster care home so that the employee could buy toys for the foster children. 

A few days later, I noticed that my bank account was at a negative balance. I went to my bank, Wells Fargo, to figure out what was happening with my account. The employees at Wells Fargo told me that the cashier 's check had been put on hold and eventually returned as a stop payment. This was the point in which I had realized that I had been scammed. I had no idea that the banks could authorize a cashier 's check and then have it be returned. Since the money from the cashier 's check had already been taken out, Wells Fargo proceeded to take the money that was returned from the check out of my account, leaving my account at a negative balance. 

I have already filed an ICC report through the FBI, but I have not heard from them since I filed the complaint on XXXX, 2017. I have insufficient information on the employer that scammed me, but I did give the FBI information on the name, account number and routing number of the person 's Wells Fargo account that I had deposited the cash into. I believe I have given the FBI enough information to at least track down an accomplice to the scammer. 

I am currently waiting for a response from the FBI because I do not believe I should be held responsible for the fake cashier 's checks. Wells Fargo never once told me that the checks were fake. They simply told me that the cashier 's check was returned by the maker. I do not understand how the bank can allow fake cashier 's checks through their system. I went to the police before I filed the ICC report and the police told me to not pay the banks back. 

I am seeking legal advice because I am not sure if I have a case here. Wells Fargo were the ones that authorized the check. I had no idea at the time that the check was fake. I am confused as to how Wells Fargo let fake cashier 's checks through their system. I am unwilling to pay Wells Fargo back since they authorized the checks and made the funds available to me. 

Thank you for taking the time to read about my case. I am looking forward to your response.
Product: Checking or savings account

got locked out way over 30 times in the last year on usbank.com website, always saying something thats not true. this time the permanently disable my account online so i cant get in. been locked out 4 times only in XXXX called them today XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX cause keeps locking me out when i sign in and walk away for a bit, now they say they cant reopen my online banking it permanently disabled. this is not right to do this so i cant run my personal accounts or pay credit cards they are all late cause of them lockig me out of my online banking since XXXX, XXXX and XXXX and XXXX. so i cant pay my credti cards either.so its the online banking websites fault. they need to reopen my user name again and for the stress ive been having with them over a year they should credit me {$150.00} in my bank account just for all the stress with this. otherwise im leaving their bank and not doing business with them ever again. no one is experienced enough to figure anything out how to open it back up.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is " XXXX XXXX XXXX '', and I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there is still account that appears on my file that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 Credit Bureaus to validate this account ( A ). I hope this disputed account was updated : XXXX XXXX XXXX Balance Owed : {$830.00}.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX  Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX  XXXX Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX XXXX  XXXX Account Number : XXXX and list of Inquiries. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Debt collection

Please update my account and remove the XXXX  XXXX  payment. I have always paid on time and never missed a payment. This is causing me a lot of XXXX  and XXXX, and I can't even XXXX  properly because of this problem. I am begging you to update my account as soon as possible.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have Never had a account with this company but they are reporting under a bankruptcy on my credit. They have been provided a identity theft report still keep saying I have a account. I requested documents ( original ) contract with my signature or information used to op en this account. I was told by a rep this account was opened online they have no documents. I have requested multiple time this account removed from my credit report. I have no idea who this company is also have no contract. They are not on a bankruptcy in which they added themselves. This has prevented me from moving also damaging my credit all for a company I have never done business with.
Product: Mortgage

I asked Santander bank multiple times how to remove PMI since my home value has increased so much last couple of years. However, whenever I asked, Santander said I still needed to show that I could make three consecutive payment without any problem. 

What a nonsense.. after Covid forbearance, I've been paying off every month since XXXX XXXXXXXX Do they need more payment records?????????????? 

I think it's Santander 's greedy tactic XXXX XXXX XXXX XXXX XXXX How can I make them to stop the PMI charge on my mortgage payment?
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX  and Experian are reporting incorrectly my Date of Birth. XXXX  has the birthdate completely wrong it should be reporting as XXXX and Experian just has the year listed. My correct date of birth needs to be updated. My most recent credit report also shows the following accounts as not in dispute, when in fact these accounts are in dispute. Medical collection/chargeoff account numbers XXXX and XXXX. ( Please see pages attached from my credit report. ) These line items are in fact in dispute and this language needs to be reflected on my credit report. In addition, these accounts do not belong to me. No original creditor has been listed and I do not even recognize who these collection accounts are for. This false reporting is seriously harming my credit score and these line items need to be removed from my credit report. The Fair Credit Reporting Act states that I... Have the right to dispute incomplete or inaccurate information. This is a violation of the Fair Credit Reporting Act to not report accurate information on a credit report, as well as not to report accounts that are in dispute. I have contacted the bureaus multiple times to review and fix these accounts however, I have not been successful.
Product: Credit card or prepaid card

I made purchases using American Expresses Blue for Business card. The marketing and online user interface communicate the option to use rewards points to make payments on " eligible purchases ''. Throughout my three year history, I attempted to " Use Points for Charges '' on their online system and received various restrictions and denies to use this advertised service. The system reported, various statements like : " There are no eligible charges for the time period you selected ''. Other times, the system said " The service is currently unavailable we're sorry for any inconvenience ''. 
When I called customer service to ask them to apply some of my available rewards points to my current remaining balance of {$13.00}, they said, " There are no eligible purchases to use points ''. They said this remaining balance is based on interest charges and you can't use points to make payments on this type of " charge ''. They chose to not retroactively adjust my account based on my previously paid eligible charges during my previous attempts to use the points for payments on the charge. 
They claimed no responsibility for the failed system online during the periods when the system should have allowed me to make payments using my existing rewards points. They showed no effort or acknowledgement that their system repeatedly failed to honor their rewards agreement. 

Additionally, when they market to the public : " Use Points to Make Payments '' they mislead them by not providing conditions of use statements with their advertisement. Within the terms they make clarifying comments like, " eligible purchases ''. In real life, their online system makes repeated failures during the appropriate condition for utilizing rewards for " eligible purchases ''. And, they communicate no intent to correct for system failures. 

Instead of honoring their agreement and acknowledging my past eligible purchases and attempts to use my rewards to make payments on my balance ; they denied responsibility for their online system performance and failed to honor the agreement of their terms. 

System logs will show when users experience error problems while logged in their account ; so, they are able to verify my actions. They showed no effort in attempting to consider my previous action and to make right on their terms of our agreement. This company blatantly misleads people to believe their " Charge '' is the same as their " Charges '' for " Eligible Purchases ''. This bait and switch tactic is unethical and not a fair business practice.
Product: Debt collection

Went to dentist I was told I needed an XXXX  on one tooth. Had the tooth started and dentist put in the screw for the XXXX  and it became XXXX. Then Covid-19 hit and I had several appointments that they cancelled. Over 9 months went by i called the dentist again and again I was told the tooth was completed by I had no tooth on the screw at that time. So I had to get the work finished by another dentist. The new dentist called and they also told them it was finished and gave them a hard time on finding the information from them to finish the tooth. Finally they were able to finish it costing me {$1700.00}. 
I stopped paying the first credit dental payments so I could pay the other dentist that finished the tooth. Last year I had to get the tooth fixed again due to XXXX costing another {$2000.00}. 
I have contacted the company and the dentist but they refuse to make any changes. 
Now the credit card company has ruined my credit and up the cost do to extra interest for no payment. The bank of the credit card keeps calling with an automated system to call them. 
I called and told them repeatedly that the tooth was never completed by that dentist they tell me I have to take the dentist to court. 
I have dental record and receipts for the work done. This original dentist has no record of the tooth being completed.
Product: Credit reporting or other personal consumer reports

I recently received a copy of my credit report and noticed that there are unauthorized inquiries on it. This has hurt my chances of applying for a new credit. I demand that you remove the following inquiries immediately. 
XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX
Product: Money transfer, virtual currency, or money service

XX/XX/XXXX I wired {$47000.00} from my Chase checking account to a scammer who hacked my emails. I have tried to handle this with Chase since that day, including filing a police report at their request and providing all of the necessary information and they have not helped in any way. I have spoken to over XXXX people and have called at least once a week since XXXX and have not received ANY help from Chase. 
I have been mistreated, a rep made me cry over the phone, and they have done nothing to handle this situation. 
I am a long time customer with multiple accounts and they have done everything to help the scammer and nothing to help me. This case has been at the Executive office level and still, no returned phone calls and no help.

I need assistance and guidance with how to get my money back, as I still need to pay the correct person. I am desperate for help. I am a XXXX  widow with XXXX kids and need this money back. 
Thank you in advance.
Product: Credit reporting, credit repair services, or other personal consumer reports

JPMCB XXXX, XX/XX/2021, unauthorized credit check
Product: Credit card

Citi sent me a letter stating that I needed to verify some details about my business. There was no return envelope, the letter itself looked fraudulent because it did not come in a typical Citi packaging. I called Citi to ensure this letter was real. I filled out the letter and went to a local Citi branch to fax out letter ( branch had to physically verify if the letter was genuine ). The next day after sending the letter my account was closed. I called Citi as to why and their only response is " account is under review ''. No other reasons were given, no timeline was given. It's now been 2 weeks. I have automatic payments set for my business on this card and now I can't access anything. Continually calling Citi I get the same answer that my account is under review with no other details.
Product: Debt collection

The reason I am writing to you is because I do not agree with the outstanding balance that XXXX says I owe. I canceled the service on XX/XX/, and on XX/XX/, I returned all the devices I had. I received an account statement saying that I owed service from XX/XX/XXXX to XX/XX/XXXX that is false. I canceled service on XX/XX/. This is a XXXX fraud. Thank you for your attention.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my seventh endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services, or money that I have made or authorized. Assuming no one cares, either way, block the noteworthy of any information in my credit record that came about due to alleged fraud or extortion XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Vehicle loan or lease

This is my ( XXXX XXXX XXXX second attempt to resolve this issue through the FDIC/CFPB. Reference original complaint XXXX. This is my written consent that US Bank is authorized to contact the third party referred to in the original complaint XXXX and I am also consenting that US Bank may access my lease account to access past payments. I also authorize US Bank to contact me directly at XXXX to obtain authorization to contact whomever they need to contact. US Bank does not provide confirmation numbers on payments made online, therefore, I can not reference specific tracking numbers provided by the company in this complaint. This complaint is in reference to US Bank Lease XXXX for a XXXX XXXX XXXX. The lessee is XXXX XXXX and I am him, and I am issuing this complaint. 

U.S. Bank, online banking ( https : //onlinebanking.usbank.com/ ), has charged me two times when I submit a payment one time. This has occurred on multiple separate occasions. This happened on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX. After I submit the payment from US Bank online banking, two pending charges are shown on the US Bank online banking. When I call in to US Bank customer service, they tell me there is nothing they can do to stop the payment. The only option US Bank provides me to return the payment to me is by cashier 's check in paper mail, which takes 10 days on average to get to me. I have incurred many overdraft fees at my financial institution as a result of this and I have attempted many times to be proactive about resolving the issue caused by the obvious error in the US Bank online banking and US Bank has not helped to resolve the issue or even look in to the issue with their online banking website. I have attached 4 months of lease billing statements showing proof of the lease, lease number, lessee information, and Base Rent plus tax.
Product: Credit reporting, credit repair services, or other personal consumer reports

See attached. XXXX and XXXX XXXX are continuing to report inaccurate information on this account. I have tried to fix it and both decline to correct the errors stating they've " confirmed '' this with Comenity Bank. If Comenity reported this information then my law suit will be against them. Reporting inaccurate information on 3 different credit reports is illegal and against the FCRA laws. You are solely responsible for any information that is reported to the credit bureaus. Get it right or remove the item or risk a law suit. Please don't think I won't sue and go public because I will if this is not immediately corrected with accurate dates and account status. The bureaus put those comments on there to negatively affect my credit rating. I'm tired of their games and am fighting back hard! That's what courts are for, to correct what the 3 of you refuse to. This item better be corrected or I demand it be removed immediately. I can also include XXXX 's in my law suit since they entrusted Comenity to handle their credit card. Poorly done job for sure! This account was closed shortly after I opened it! There IS NO HISTORY!!!!!
Product: Credit reporting, credit repair services, or other personal consumer reports

I happened to check out what was going on with my credit report. I noticed several inquiries, that do not belong to me. Please remove them from my credit report immediately as this is poor judgement with on my character and credit. XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX XXXX   Inquiry from XX/XX/XXXX XXXX XXXX Inquiry from XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX Inquiry from XX/XX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

It appears that my credit file has been compromised. Again, I was going through my records & noticed many information, accounts or items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA the credit bureaus are required by law to remove & block any accounts or information which is found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you and the bank 's records ( learned through more research both parties require ). Please remove these files. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

On XXXX  2018 my XXXX score said that my debt increased. Upon looking at what increased, i found it was a debt collector ( Conserve in XXXX, NY ). The issue is i have already been paying on that debt and started paying AN AGREED UPON amount, but the total went up as i was paying. I attempted to contact them twice, both with no resolution or explanation as to why they decided to make me pay more than my agreed upon amount. I know that legally a debt collector can not collect more than what is agreed to be paid on.
Product: Credit reporting or other personal consumer reports

I was recently approved for a complete discharge of student loans from the U.S. Department of Education on XX/XX/year>.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is an attempt to correct my XXXX, XXXX, and TRANSUNION credit report ( s ). I have identified fraudulent inquiries and fraudulent accounts. Please block all of the accounts listed below : ACCOUNTS : XXXX XXXX XXXX XXXX XXXX - XXXX with balance {$3000.00} CREDIT COLLECTION SERVIC with balance {$110.00} INQUIRIES : XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX - XX/XX/XXXX OXXXX XXXX XXXX - XX/XX/XXXX These are the accounts I request to be removed permanently from my credit report ( s ). Please block these accounts. The accounts are fraudulent, unverifiable, and violate my consumer rights.
Product: Checking or savings account

My wife set up Automatic Bill Pay through Truist Bank. The payment was set up for our mortgage. Initially the the bill pay payments were put in manually by my wife. Our payment is due the XXXX  of each month. It is considered late after 15 days. So XX/XX/2021 my wife utilized bill pays automatic payment system. It was set up for the XXXX of each month. The XXXX payment showed pending on XX/XX/XXXX, XXXX days before the XXXX. The XXXX bill pay payment showed pending XX/XX/XXXX. XXXX days before the XXXX. The XXXX bill pay payment showed pending on the XXXX. XXXX days before the XXXX. As a result of the bank pending the payment 4 days before the XXXX we incurred overdraft fees. These fee 's totaled 180.00 dollars. It would appear that there is no consistency when a automatic payment is labeled as pending. We had sufficient funds in our savings account to cover it, but the accounts aren't linked for overdraft protection. We did this to protect our savings from being depleted if our checking account was ever compromised. The lack of consistency with the bank labeling a transaction pending caused us to be overdrawn. Initially it was 2 days. Now two days has turned into 4 days. None of the manual transactions ever took 4 days. I get paid every Friday and this occurred on a Thursday. Is it wrong to expect some consistency from a bank?