23daVinci/CFPB_Complaints huggingface dataset:
Product: Checking or savings account

On XX/XX/2018 I had XXXX deposited into my account and it also stated that the avail balance was XXXX. 
I have been waiting for this money it was suppose to be for kids for XXXX and that was the whole reason for opening the account with citi bank. So that I could at least make my kids XXXX a good XXXX due to the loss of their dad. Whom died in an car accident recently. 
. The accident happened on XX/XX/2018 it was on the news. He was our bread winner for the family and our love and support. 
My point is my kids already going through alot did not need to be disappointed on XXXX too. But they did not get nothing for XXXX and no fireworks on XXXX XXXX XXXX either. 
But they had no XXXX thanks to citibank. Some of them the customer svc rep was awesome but alot was also rude and not even making me feel like they gave me there all wen trying to help. 
They didnt have that drive in them, the drive to go above and beyond for me or anyone else. Me as a XXXX XXXX I go above and beyond my means to help customers. I would walk on fire for them. So my kids holidays was one big disappointment. 
I sent my documents via fax so now im jus waiting again. I'm very angry and mad at the service they provided for me. I dont reccomend this bank as a friendly bank. 
So my account is still on hold.fyi. This is a new account.
Product: Credit reporting or other personal consumer reports

I am writing to formally request the deletion of an unverifiable account from my credit report under the provisions of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Specifically, this pertains to the account identified as a {$720.00} charge-off with XXXXXXXX XXXX XXXX XXXX 
After disputing this account with XXXX, their investigation was completed on XX/XX/year>. Following the investigation, XXXX deleted this account from my credit report, as the information could not be verified. If XXXX has removed the account due to its unverifiability, I urge you to take similar action and remove this account from my credit report promptly. 
Under the FCRA, all credit reporting agencies are required to ensure that the information on consumer reports is accurate, complete, and verifiable. Specifically : Section 611 ( a ) ( 1 ) ( A ) of the FCRA mandates that credit reporting agencies conduct a reasonable investigation of disputed information.

If the disputed information can not be verified as accurate, Section 611 ( a ) ( 5 ) ( A ) requires the
credit reporting agency to delete it from the consumers credit file.

Furthermore, under Section 623 ( a ) ( 1 ) ( A ), furnishers of information must not provide information that they know or have reasonable cause to believe is inaccurate. 
Since XXXX has deemed this account unverifiable and deleted it, I expect the same resolution from your agency. If this unverifiable debt is not removed within 30 days from the receipt of this letter, I reserve the right to pursue further legal action under the FCRA. 
Failure to comply with FCRA requirements may subject your organization to statutory damages, actual damages, court costs, and reasonable attorney fees under Section 616 and Section 617 of the FCRA. Additionally, if willful noncompliance is found, I may be entitled to punitive damages. 
To ensure a clear record of this request, I have attached the relevant documentation, including confirmation from XXXX regarding the deletion of the account. 
Please confirm in writing that this account has been deleted from my credit report or provide a detailed explanation of your investigation findings. I expect a response within the time frame outlined by the FCRA. 
Thank you for your prompt attention to this matter. 
Sincerely, XXXX XXXX XXXX Enclosures : 1. Copy of confirmation from XXXX regarding account deletion 2. Copy of my credit report showing the disputed account ( if applicable ) 3. Any additional supporting documentation
Product: Consumer Loan

Consumer injured and harm under violation American federal protection Law suffered in tort of her credit and under employment and fraud contract Auto Ford Credit and Auto Owner Trust, from XX/XX/XXXX- XX/XX/XXXX through present have No knowledge of Idenity theft and false reported, All Obligation paid Ford credit by check and relied on personal banking Bad faith, failure disclosed Revolving credit, Failure disclosed Extension of credit and XXXX XXXX , Multiple Jurisdiction ' Consumer federal protection violation,, and Local attorney general Sued complainant, caused to injured and harm in good credit, and Indirect purchased Auto and finance against her bank without consent ' or ' Authorized JOINT LOAN, Ford credit attorney illegally collection and Sued the Victim and falsely accused, XX/XX/XXXX DMV failure to issue New Tags , was told to pay the property Tax alleged when cancel checks shows paid in person, failure apply to cgredit, Finding My property Tax were transferred indirectly to BALTIORE , Maryland fraudlent apply to third part Truth & Lending, suffered in access {$70000.00} in cab fees and prevented Ford Credit Auto Owner Trustprevilage of driving, Pending Judical case No # XXXX
Product: Debt collection

I obtained a loan with XXXX XXXX XXXX XXXX for a vehicle that has now since been totaled. After the vehicle was totaled I was left with a balance. I have been paying on the balance until recently I have experienced a loss of hours at work. I acknowledge the fact that a balance is owed. Roughly {$810.00}. Since XXXX 2017, At least 5 days a week I begin receiving call from this company starting at XXXX XXXX. and at least 10+ calls a day from them. The constant calling still has not produced extra hours nor generated income to pay them.
Product: Debt collection

I was contacted 2 days ago after receiving a slew of phone calls to my cell and work by  XXXX  separate phone  # s cl aiming that I owe a debt to this collection agency calle d Professional Bureau of c ollection of Maryland for a  Federal Family Education Loan in t he amount of {$690.00}. I do not owe this debt and it has nothing to do with me. The  XXXX  phone  # s th at called me are  XXXX  - a guy named  XXXX  and the other # is  XXXX  - a woman answered the phone when I called it back and stated the name of the company. In addition to not owing a debt for a student loan, onl y 1 le tter was sent to me ( see attachment ) with the date of  XXXX   XXXX . By law, they are supposed to give me 30 days to dispute this debt as invalid before skiptracing me and taking aggressive actions. I did not receive this letter until 2 days ago. They called my place of work and did not even call my extension after being given it. This  XXXX  person told my co-worker, who happens to be my  manager - every thing about this : the amount, " case # '', what it was for, that I had n't responded, that they would be " showing up with documents '' at my place of employment and this was all after being asked if  XXXX  wanted my extension to call me directly and leave a voicemail. He chose to provide confidential information illegally to someone else other than who the message was intended for. They continue to call me at every number at work - the direct customer service line, other extensions, etc. Each time, they threaten to come to my place of work and serve me some unknown documentation. I know my rights and I am aware that this practice is illegal. This company needs to cease and desist immediately ; they have the wrong person and besides that, to reiterate : these are illegal practices! When they call my cell phone, they leave no messages and yet want to tell my co-workers everything? How is this legal? I looked them up and there are a TON of rip-off report claims and other CFPB complaints against them! They were aggressive and demeaning.
Product: Payday loan, title loan, personal loan, or advance loan

100 % XXXXXXXX XXXX XXXX - XXXX XXXX of XXXX with XXXX dependent. Called for assistance- their only option was allowing to be XXXX weeks late. These people call me after being XXXX  day late. Regularly. 

This company has harassed and threatened me with repossession of my vehicle that is under a lien contract signed by my husband and I when he was alive. He was our source of income and I have stayed current with this lender over my own home lender. I figured worse comes to worse we can sleep in the truck. I've been working nonstop to keep them off my back. This company has ignored the protection in force for survivor families and caused an immense amount of mental distress to me on top of my current emotional and mental state in my current life situation. I have turned in all necessary documentation and they are still calling and emailing nonstop. The contract was null and void when we signed it with his military XXXX benefit included as income which i no longer receive. I have XXXX income and trying to keep the lights on and food. The disgusting treatment I have received from this company is out of control. To the extent the lender told me i could go find a way to come up with {$600.00} in less than XXXX weeks. I don't even have gas to get to the XXXX please help.
Product: Credit reporting or other personal consumer reports

XX/XX/XXXX TransUnion Consumer Solurions XXXX XXXX XXXX, XXXX, PA XXXX Subject : Dispute of Reporting Errors and Request for Correction Dear TransUnion Consumer Solutions , I hope this letter finds you well. I am writing to formally dispute certain information that has been inaccurately reported by your company to the credit reporting agencies. Upon reviewing my credit report, I have found the following discrepancies which I believe to be incorrect and misleading : [ List the inaccuracies or items you are disputing, including account number, dates, etc. ] I would like to remind you that under 15 U.S.C. 1681 ( o ), as part of the Fair Credit Reporting Act ( FCRA ), you are required to comply with the responsibilities set forth in the law. Specifically, Section 1681 ( o ) outlines civil liability for negligent noncompliance, meaning that if you fail to reasonably investigate and correct such errors, you may be held liable for damages.

I kindly request that you investigate the disputed information and make the necessary corrections to ensure the accuracy of my credit report. Please provide written confirmation of the corrections made and update the credit reporting agencies accordingly. 

If you require any additional information or documentation to assist in this process, please feel free to reach out to me directly at [ phone number ] or [ email address ]. 

I look forward to your prompt resolution of this matter. 

Sincerely
Product: Student loan

I submitted an Employment Certification Form ( ECF ) TO FedLoan for my employment at the XXXX  XXXX XXXX XXXX and XXXX ( XXXX, a XXXX XXXX XXXX  ) signed XX/XX/XXXX however I had the wrong EIN on the form. I mistakenly had XXXX but on my W2 the EIN is XXXX. This was corrected in the fedloan servicing system on XX/XX/XXXX and sent to DOE for a review. On XX/XX/XXXX FedLoan confirmed for me that DOE had approved XXXX, but FedLoan denied the ECF because my loan had already been forgiven ( XX/XX/XXXX ) I never received a written determination on the XX/XX/XXXX ECF. I was told verbally on XX/XX/XXXX that it was denied but written correspondence was not sent to me. I asked for them to manually override this and send a letter. None received to date XX/XX/XXXX. 

Including this APPROVED employer will change my forgiveness date ( currently XX/XX/XXXX ). Payments from XX/XX/XXXX through XX/XX/XXXX will count towards PSLF. A total of 44 more payments should be applied. This puts my forgiveness date as XX/XX/XXXX and entitles me to a refund from XX/XX/XXXX through XXXX of XXXX when COVID forbearance began. I spoke with XXXX # XXXX at Fedloan and she confirmed that the XXXX ECF should have been processed first and applied in full before forgiveness was applied. 

I have also been advised to submit this reconsideration by the Ombudsman as a means to resolve my complaint # XXXX. I did so on XX/XX/XXXX, case number XXXX. On XX/XX/XXXX I was told by XXXX at the Federal Student Aid Info Center that review was complete and to watch my email for the decision. On XX/XX/XXXX The Federal Student Aid Info Center sent me an email in response to my inquiry that said they are " Unable to see the documentation of the reconsideration. '' I have called several times and gotten the same response from numerous reps. This is odd as XXXX from that group told me in XXXX that it was resolved. 

This is critically important to me as I am a XXXX patient and have extreme medical bills. My situation, where forgiveness was applied before all employers were deemed eligible is a textbook case that should be eligible for reconsideration and all of it was due to one small error on an EIN. I do sincerely appreciated forgiveness. I am also concerned about the delay as the limited PSFL waiver is ending on XX/XX/XXXX. 

My account is still with FedLoan, not XXXX. FedLoan says the DOE must issue a new forgiveness date. 

FYI I resubmitted the XX/XX/XXXX ECF on XX/XX/XXXX as it has been almost a year and received acknowledgement that it was received.
Product: Debt collection

On XXXX XXXX, 2015 @ XXXX XXXX I was contacted by someone caed my job stating that she needed to what time I would be home to serve me some papers I needed to sign for I informed her that I work daily and do not have set hours that i come home in the evening. I then asked what kind of papers she responded just to notify me of debit she gave me contact info of the company with a reference number. I called the company @ XXXX Reference # XXXX & the said the were working for an investor & they wanted full payment I explained i can make a payment of {$20.00} a month she put me on hold said investor would on take {$170.00} a month i explained i could not afford that amount & she got really rude and stated how close can you come i responded {$20.00} she said i need to be more realist with payment. I hung up on her when she got loud. I recieved several number withheld numbers & then a message was left stating she would be out to my home on XXXX XXXX, 2015 & she needs to see my ID to leave papers & she has a second address she will also go to if i am not home and left the number where the papers where sent from. I then called the company who does not give the name of the company & I spoke with XXXX XXXX ext. XXXX I explained to him that I recieved a voicemail from some woman stating she was going to bring papers to my home & second address if I am not home I told him they could not come to my job he stated that she would not and they would just be sent in the mail if she could not reach me. As i was hanging up the phone he stated good luck in court & hung up. I called the number back and asked for his name, company name, & address so I could file a complaint for the comment he made about have a good luck in court when I was told the day before that the papers were just to notify me of the debt & it had not reached that stage yet & I also wanted to report him for his attitude. I also told XXXX XXXX that I was going to report the threat to take legal action to the FTC. He then became reallly rude and gave me the address of XXXX XXXX XXXX XXXX XXXX XXXX New York XXXX and the Director is XXXX XXXX ( ext. XXXX ) & he stated again good luck in court case we do plan to take action & do you want the attorneys name I hung up on him because he was upseting me with his rude attitude.
Product: Credit reporting

I recently received a copy of my Experian credit report. The credit report showed a hard credit inquiry by XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, & XXXX XX/XX/XXXX that I do n't recall authorizing. I understand that you should n't be allowed to put an inquiry on my file unless I have authorized it. Please have these inquiries removed from my credit file because it is making it very difficult for me to acquire credit. I need your prompt response to this issue. Please be so kind as to forward me documentation that you have removed the hard inquiry. If you find that I am mistaken, and I did provide authorization to inquire into my credit report, then please provide me proof of such authorized inquiries.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX Account # XXXX has violated my rights. 

15 U.S.C 1681section 602 A. States i have a right to privacy.

15 U.S.C. 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Product: Credit reporting or other personal consumer reports

[ Your Name ] [ Your Address ] [ City, State, Zip Code ] [ Phone Number ] [ Email Address ] [ Date ] [ Credit Bureau Name ] [ Credit Bureau Address ] [ City, State, Zip Code ] Re : Letter to remove inaccurate credit information To whom it may concern : I received a copy of my credit report and found the following item ( s ) to be in error : 1. Validate Account XXXX XXXX XXXXXXXX XXXX XXXX Account Number : XXXX Please investigate and delete from my credit report. 

2. Validate Account XXXX XXXXXXXX Account Number : XXXX Please investigate. Ive never made a late payment on this account, please correct. 

3. Validate Account XXXX XXXX XXXXXXXX XXXX XXXX Account Number : XXXX Please investigate and delete from my credit report. 

4. Validate Account XXXX XXXX XXXX Account Number : XXXX Please investigate and delete from my credit report. 

5. Validate Account XXXX XXXX XXXX XXXX  Date of inquiry : XX/XX/2024 Please investigate and delete from my credit report 6. Validate Account XXXX XXXX Date of inquiry : XX/XX/2024 Please investigate and delete from my credit report By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. It is my understanding that you will recheck these items with the creditor who has posted them. Please remove any information that the creditor can not verify. I understand that under 15 U.S.C. Sec. 1681i ( a ), you must complete this reinvestigation within 30 days of receipt of this letter. 

Please send an updated copy of my credit report to the above address. According to the act, there shall be no charge for this updated report. I also request that you please send notices of corrections to anyone who received my credit report in the past six months Thank you for your time and help in this matter. 

Sincerely, [ Your Name ] [ Your Signature ( if sending a hard copy ) ]
Product: Money transfer, virtual currency, or money service

i am writing to formally express my concerns regarding zelle 's handling of disputes, particularly in light of the recent CFPB lawsuit highlighting significant issues with the platform. Despite using zelle numerous times and reporting discrepancies, my financial institution and zelle failed to investigate my claims adequately. They informed me that recovering lost funds was impossible and that tracking these transactions was unfeasible. The CFPB 's findings indicate that zelle has not only neglected to protect consumers but has also allowed repeat offenders to exploit the system, leaving users vulnerable to scams. This lack of accountability and transparency is unacceptable and raises serious concerns about consumer safety.
Product: Credit card or prepaid card

Applied for a Capital One Savor rewards card in the last week of XXXX, under the reward of spend {$500.00} within 3 months, receive {$200.00} in rewards Today, XXXX, upon calling capital one to further solidify my understanding, I was informed that this is not the case- you must spend {$1000.00} within 3 months to receive {$200.00}. 

Additionally, within the fine print there is no mention of a rewards change or conditionality.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have no a knowledge of this account according to the FCRA This item must be removed.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my 4th endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to alleged fraud or extortion. 
XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, NC XXXX, XXXX XXXXXXXX Balance : {$0.00}, XXXX XXXX XXXX XXXX XXXX Balance : {$19000.00}, XXXX XXXX XXXX Balance XXXX {$3400.00}, XXXX XXXX  XXXX Balance : {$1100.00}, XXXX XXXXBalance : {$0.00}, XXXX  XXXX XXXX Balance : {$740.00}, XXXX, XXXX  XXXX Balance : {$200.00}, XXXX XXXX XXXX Balance : {$1000.00}, XXXX XXXX Balance : {$820.00}, XXXX XX/XX/2021
Product: Payday loan, title loan, or personal loan

I have a personal loan with lending club. It is a once a month payment due on the XXXX of each month. On XX/XX/20, I saw a charge on my online banking that was posted from lending club.com for {$11.00}. This amount did not match my payment plan and was not scheduled. I call lending club to see what it was and they said they had no record of the charge and could not see it on their side. I called my credit union and they could see that the money was pulled out of my bank at lending clubs request on XX/XX/20. I called lending club again today ( XX/XX/20 ) and the person now tells me they are aware of the situation and they switched computer programs and emails are being sent out to employees that there is a widespread problem occurring with unauthorized payments being pulled from peoples bank accounts. She was glad mine was only {$11.00} dollars and not a XXXX dollars and implied that other people were having that much unauthorized deducted. She said their computer program is automatically reversing the unauthorized charges. By the end of the day today, I still dont see a reverse on the charge yet ( and neither does my bank when I called them ).
Product: Debt collection

I have made several attempts with National Credit Systems to resolve a matter placed in their office. Numerous times they have violated the FDCPA in regard to validation. This matter is in regard to an apartment complex I was evicted from. National Credit System 's XXXX XXXX XXXX, stated the validation letter was mailed to the address I was evicted from. I updated the address months ago. I did not receive validation but a demand letter for an account that was not XXXX XXXX but an account that was out of statue. I call to advised. They apologized but never since the validation. This over 6 months ago. According to the FDCPA and state laws National Credit System has 30 days to get that validation to. In addition, National Credit System has never attempted to negotiate the debt. They made no attempts to contact. All communication has been on my part with the exception of a voicemail message rec 'd XXXX/XXXX/2016 from XXXX XXXX while I was holding on the other line. This company has hung up on me several times. They have been argumentative and rude.
Product: Mortgage

The XXXX company have tried to enforce a fraudulent agree ... .I have paid over {$220000.00} on my loan of {$170000.00} ... .I kept my promise an did not Breach the Contract as was done by Suntrust and charge me a very higher interest rate. My hands in clean and will need more protection from these greedy lenders. " " '' HOW CAN THEY ENFORCE AN ILLEGAL CONTRACT TO STEAL OUR HOME? " " '' IS THIS A SCAM ON THE AMERICAN PEOPLE?