Product: Debt collection

On or about XX/XX/XXXX I received confirmation that a judgement had been entered against me by Citibank in the amount of {$16000.00}. This was originally filed in XXXX and then filed again in XXXX. It initially appears to be 2 judgments but upon review, it is evident that it is one balance entered 2 different times. 
I contacted Citibank to try to settle this balance. I was advised that they no longer had my file and to contact the attorney listed on the judgement. On XX/XX/XXXX, I contacted XXXX XXXX - the attorney listed. She advised me that her firm no longer managed the Citibank judgements, she gave me the name of the new agency/contact : XXXX XXXX @ XXXX and XXXX. I left vm for XXXX everyday and my calls were never returned. I hired a debtor attorney who sent XXXX an email and was advised by XXXX that they do not have my file and that I need to contact Citibank. See below. 
I have contacted Citibank and they are telling me that I need to resolve the issue with XXXX and XXXX. I have been going in circles for almost 30 days. 
I am trying to settle this debt and seem to have no way of resolving this. 


RE : seeking to resolve Citibank judgment against XXXX XXXX From : XXXX XXXX ( XXXX ) To : XXXX Cc : XXXX Date : Monday, XX/XX/XXXX, XXXX XXXX  EDT Good afternoon, We do not have this file in our system. Please reach out to the bank directly. 

Thank you! 

XXXX XXXX XXXX Attorney XXXX office XXXX fax XXXX TTY XXXX XXXX & XXXX, P.A.

XXXX XXXX XXXX | XXXX XXXX XXXX, DE XXXX www.tenagliahunt.com THIS FIRM IS A DEBT COLLECTOR. WE ARE ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. 

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If you no longer wish to receive emails from us, please email XXXX From : XXXX [ XXXX : XXXX ] Sent : Monday, XX/XX/XXXX XXXX XXXX  To : XXXX XXXX Cc : XXXX Subject : seeking to resolve Citibank judgment against XXXX XXXX Dear XXXX XXXX : I am contacting you with regard to a judgment in The Court of XXXX XXXX for the State of Delaware in and for XXXX XXXX at Docket XXXX attained by Citibank , N.A . against XXXX XXXX in the amount of {$16000.00} by default judgment on XX/XX/XXXX and filed in the XXXX XXXX of the State of Delaware Case No. XXXX on XX/XX/XXXX. 
I understand that you have taken over the case from XXXX XXXX. On behalf of XXXX XXXX, I would like to discuss a settlement in exchange for satisfaction of the judgment. Please confirm that you are the appropriate contact for such purpose and how to proceed, at your earliest convenience. 
XXXX XXXX XXXX Attorney at Law XXXX XXXX XXXX XXXX, PA XXXX Ph : XXXX Fx : XXXX