23daVinci/CFPB_Complaints huggingface dataset:
Product: Checking or savings account

I called Marcus by Goldman Sachs XXXX XX/XX/XXXX to close my online savings account. I went through the security checks and the customer service rep informed me that she would be initiating the wire and closing the account. On Friday XX/XX/XXXX we could see that money was still sitting in our XXXX account so called to find out when we'd receive the transfer. We were told our account had been 'forced closed ' due to a break in the terms and conditions of the account, and the money in our account would be sent back to the originating bank. I asked for more details : what does forced closed mean? What terms or conditions did we break? The agent said they couldn't provide any more info. I called on XX/XX/XXXX to see what was going on and again received the same response : forced close, no further details given. I called XX/XX/XXXX to double-check I'd understood correctly and asked for the case to be escalated to a verification expert, which I had learned from a previous call may have been the issue with the account, but I was told there was no one who could take my call. I demanded that my case be escalated and the agent told me someone from the verification team would call me back. Having heard nothing, I called again on XX/XX/XXXX to be told there was no more information they could provide, but that my account was forced close and it could take between XXXX and XXXX weeks for the money to be returned. 

I am in a state of disbelief. A bank took our money and won't give it back. Having done some research online I can see that this is happening regularly. XXXX opens accounts, takes the deposit, and then won't allow the consumers to transfer their money out. I am concerned that XXXX is experiencing cash flow issues or other financial issues and wanted to flag it with the FDIC and the CFPB. 

I would desperately love to discuss this with someone. Please contact me by XXXX  or XXXX XXXX XXXX XXXX.
Product: Credit reporting, credit repair services, or other personal consumer reports

See Attached!! After recently submitting a dispute to your agency I see that these following accounts have come back verified when theres nowhere on my consumer report that states when the account was verfied. As a consumer it is my right to know what methods of validation was used to verify these accounts are in fact because these accounts are very much giving fraud and are not mine! If you can not provide the MOV to the below questions I must immediately demand the permanent removal of this/these items from my consumer report!.
Product: Credit reporting or other personal consumer reports

I am writing to file a complaint regarding the failure of the credit bureaus to provide proof of validation for disputed accounts, as required by law. Despite my repeated requests for proof of validation, the following reporting agencies ; XXXX, Transunion, and XXXX have failed to provide any supporting documentation and have simply responded that the information will remain on my credit report without any changes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1200.00} This failure to provide proof of validation for the disputed accounts is a violation of my rights under the Fair Credit Reporting Act. I have the right to request and receive accurate and verifiable information on my credit report, and the credit bureaus ' refusal to provide this information is a direct violation of this right. 

I urge the CFPB to investigate this matter and take appropriate action against these companies for their non-compliance with the law. I request that the disputed accounts be properly validated or removed from my credit report as soon as possible. 

Thank you for your attention to this matter.
Product: Credit reporting, credit repair services, or other personal consumer reports

Despite my written requests, the unverified accounts listed below continue to report on my credit report in violation of federal law. These accounts must be validated in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). If you do not validate these accounts, I will take legal action against you. Please follow the law so that this matter can be resolved as soon as possible. These are the following accounts need to be corrected : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
Product: Debt collection

There is a company called Pioneer Credit Recovery that has been calling me as many as 4 times a day looking for a family member in regards to an " important business matter ''. I 've told them I do not know where or how to get in contact with this family and not to call but they still continue to call me. 
I do not want these people to contact me ANYMORE. Whatever the debt is, it 's not mine and there is no reason for them to be calling and bothering me about it. The toll-free number of this company is XXXX.
Product: Checking or savings account

This affects access to my Chase checking account as well as my Chase credit card accounts. I've been a Chase customer for quite some time and ( like many people ) my primary method of accessing my Chase accounts is via their mobile app ( specifically, XXXX ). Chase has decided to restrict access to my accounts unless I first click on an advertisement about a service I don't have with them. Specifically, there is a message at the bottom of the screen that says " Start your home search with us. Compare mortgage rates, view loan options and find a home you love. '' Chase has designed this so that I can not continue to view my banking accounts unless I interact with this ad, either by clicking " No, thanks '' or " Get started ''. I have no desire to be forced to interact with an advertisement just to get to my bank accounts, ever. At this point, I can't even get to my accounts to transfer funding to another bank to get rid of Chase without being required to first interact with their ads. Note on the included screenshot that the entire screen is greyed out and inaccessible except for the ad at the bottom which must be interacted with in order to access my accounts.
Product: Credit reporting, credit repair services, or other personal consumer reports

I sent multiple letters to XXXX, XXXX, and experian regarding an inaccurate account on my credit report by XXXX XXXX and XXXX. Not only is the account not mine but the I allegedly opened the account is not even the same on all three bureaus and the date it was supposedly reported is all different as well. I have no knowledge of this account, no recollection of a contract with XXXX, and to my knowledge the fact that the bureaus are furnishing and reporting inaccurate information is a violation even though I was told not so and a violation of the FDCPA section 807.
Product: Credit card or prepaid card

I currently have a balance of approximately {$1000.00} on this prepaid card which includes my last two direct deposit paychecks. 

On XX/XX/2020 I discovered the account was locked and I was unable to access any information. I was also unable to withdraw money at an ATM or use my card at any retail store. 

I attempted to contact the company by phone but was unable to do so after waiting on " hold '' for more than 3 hours. 

On XX/XX/2020, I again attempted to contact the company by phone but was unable to do so. I am greatly concerned that I will not be able to meet my financial obligations for the month. I feel the company ( Bluebird by American Express ) has breached its fiduciary responsibility and I need a prompt resolution to this matter.
Product: Credit reporting

Please be advised the credit reporting agency is reporting XXXX open tax liens on my account in error! Please see below. The credit bureau claims that the court furnished them the information but I called the court and they said they do not give out that information! Please see below! I also visited XXXX : XXXX XXXX The GA Delinquent Taxpayer List ) and searched my name and XXXX XXXX which is XXXX and there was NO DATA FOUND! 
Public Record Details Reference Number XXXX Date Filed XXXX XXXX, XXXX Date XXXX XXXX, XXXX Status Released Amount {$800.00} Classification Lien Type Tax Lien Contact Details XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX Public Record Details Reference Number XXXX Date Filed XXXX XXXX, XXXX Date XXXX XXXX, XXXX Status Released Amount {$360.00} Classification Lien Type Tax Lien Contact Details XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I value you setting aside some margin to FIX a portion of the data in my credit document ; notwithstanding, there are still many items to be corrected. Section 609 ( a ) ( 1 ) ( A ) and 611 ( a ) require the credit bureaus to confirm these items. 

XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

I submitted this complaint to update these suspicious information. 3 Credit Bureaus must validate these accounts by Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), and I will pursue legal action against them. : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

Hello, Below is the information that is on my credit report and it is not accurate as I have never applied nor had XXXX XXXX XXXX. I am only XXXX years of age and would like to inform that the below information is not mine. Please contact me with any questions or concerns. 

XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX {$890.00} Closed Overview You 're currently using 128 % of your account 's limit. 
Balance {$890.00} Credit limit {$700.00} Minimum monthly payment {$0.00} Opened XXXX XXXX, XXXX ( XXXX yrs, XXXX mo ) Payment History Youve made 74 % of payments for this account on time. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Last payment XXXX XXXX, XXXX Current Payment Status Charge-off Amount past due {$890.00} Worst Payment Status No Info Account Details Account status Closed Type Credit Card Responsibility Authorized User Remarks Charged off account Times XXXX/XXXX/XXXX days late XXXX
Product: Credit card or prepaid card

On XX/XX/XXXX, I noticed several fraudulent charges to my card and notified American Express. While on the call the agent questioned one fo the charges and said it was " related to charges from other businesses '' and named them. I told him that I didn't see any charges of those sort on the dates in question. We finished the call and I got the confirmation mail, which included charges from many months ago to those two merchants, which were valid and should not be disputed. 

Then I got a Declaration of Fraud form which I submitted with only the fraudulent charges on it. This was rejected by them as incomplete because it didn't include the two ( non-fraud ) charges. I called and explained that those were erroneous and are not fraud. They asked me to resubmit it. I did so. Then a final charge settled and I called to add it, as I had been instructed to do, with no problem ( on the XXXX ). According to the customer agreement, " If you contact us by phone, we may require that you send us your complaint or question in writing within ten ( 10 ) business days. We will determine whether an error occurred within ten ( 10 ) business days after we hear from you and will correct any error promptly. If, however, we need more time, we may take up to forty-five ( 45 ) days to investigate your complaint or question. If we decide to do this, we will credit your Account ... within ten ( 10 ) business days after your contacting us for the amount you have reported to us is in error so that you will have the use of the funds during the time it takes us to complete the investigation. '' We have exceeded the 10 days. I've called every single day since then and spoken with a supervisor, who has told me ( every day ) that I will receive a notification from them that day by close of business. And that has not happened - not a single time of the five that it has been promised.
Product: Credit reporting or other personal consumer reports

My account with XXXX XXXX XXXX was never late! I have had exceptional payment history witH XXXX XXXXXXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 

I demand the late payment reported to be removed. 

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law! 

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 

XXXX XXXX XXXX never sent the periodic statement along with the disclosures from section 1637 ( b ). 

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports
Product: Debt collection

HUNTER WARFIELD at XXXX XXXX XXXX XXXX, XXXX, XXXX  XXXX or ( XXXX ) XXXX Account number XXXX {$2400.00} This Company has been falsely reporting to my consumer report since XX/XX/2020 With out my permission or written consent. Ive spoken to the original account holder XXXX XXXX XXXX XXXX. Who told me this account was considered a loss and closed out with a XXXX balance I nor the person using XXXX XXXX name on the original account owes this debt. Yet this company who can not provide me with documentation with an original contract saying that I owe them Hunter Warfield and not another companys name. The debt is not owed by me or any one else for that matter and it was closed and settled with a XXXX  dollar balance this Company bought a debt that was already written off and was attempting to collect from me illegally. I have never conducted business with HUNTER WARFIELD They are violating my rights and defaming my character. Refusing to remove it is willful non compliance with FCRA LAWS. Ive been dealing with this for a while. I want this account removed immediately from credit report. I have filed with my state attorney general and the fair trade commission on this matter.
Product: Credit card or prepaid card

My XXXX Statement contains a charge for {$100.00} on XX/XX/23. The vendor name shows XXXX. I asked Goldman Sachs ( GS ) to update my statement with the vendor name. They are unable to determine the vendor name.
Product: Credit reporting or other personal consumer reports

My claims history is as follows : XX/XX/XXXX - At Fault Accident, XXXX was my insurance company, under Texas Insurance Law items that are over 36 months old should no longer be reported. 

XX/XX/XXXX - Not at Fault - Rear-ended by XXXX XXXX XXXX XXXX XXXX was ticketed and found at fault. His insurance was XXXX and they paid for the damages. 

XX/XX/XXXX - Not at Fault Hit and Run XXXX Parking Garage XXXX TX. 

There are multiple errors in my report and they need to be fixed. Every time I get an insurance quote I'm having a negative impact on the rates because of the errors in my report and this is causing me financial harm.
Product: Credit reporting or other personal consumer reports

Disputed account from the credit report and the item was not deleted. The alleged creditor erroneously produced information that possibly is inaccurate or incorrect, the company updated the account to reflect that the item had been disputed, but failed to delete the item in full. Other accounts that are attached to the credit report currently causing harm in bad faith are still held on the report against the exercise of fair debt collections practices, and fair credit reporting regulations, as well as violates certain rights against the truth in lending.
Product: Credit reporting, credit repair services, or other personal consumer reports

After two courts in Arkansas closed the lawsuit brought against me by XXXX  XXXX, the last one being an adjudication in my favor because of Arkansas court procedures rule 41, I requested the three major credit bureaus to correct my file. This has still not been done and the fallacious claim against me is still in my files.

Please note that there is an item for collection from XXXX XXXX-XXXX/XXXX  for {$1600.00}. I inquired XXXX about the origin and specifics of the amount and they could not provide any reasonable information of how they arrived at the amount, nor would they give me any logical accounting, history, or progression of alleged amount owed.

XXXX since has filed two law suits against me. The first one was dismissed and closed in XXXX per order of the XXXX XXXX District Court ( XXXX XXXX, Arkansas ) and the final one was dismissed and closed in XXXX  by the XXXX County Circuit Court ( XXXX  County, Arkansas ). The second dismissal was from a voluntarily dismissal from XXXX attorneys a few days after I responded to their suit. Under Arkansas law ( Rule 41 ), any voluntary dismissal operates as an adjudication [ regardless of the wording on the dismissal ] on the merits [ of the defendant ] when filed by a plaintiff [ XXXX ] who has once dismissed in any court of the United States or of any state an action based upon or including the same claim '' [ and it can not be refiled ]. Therefore, by law, there is no longer any basis for any claim that XXXX  may have against me. The case has been adjudicated and closed by the XXXX   County ( Arkansas ) Circuit Court, ruling in my favor. According to the State of Arkansas, there is no longer any basis of claim. This ruling has been upheld in another case by the United States Court of Appeals, XXXX District in XXXX ( XXXX XXXX XXXX XXXX., XXXX. vs. XXXX  XXXX, XXXX  ). XXXX claim should be stricken from all credit bureau records, as it has been from the Courts records. The complete documents can be viewed at : XXXX I am requesting the removal of both XXXX-XXXX, XXXX.XXXX./XXXX  XXXX   and the XXXX, XXXX.XXXX./XXXX XXXX   alone ( since it is the same claim ), as this fallacious claim is damaging to my credit and reputation and the three credit bureaus are partially responsible for the damages.
Product: Credit reporting

I have Judgement on my account that was on there, but it was paid in full it should never been on my report, Its all paid tax lien, it was on my credit by error, then deleted now its showing up again, my life has been place on hold for the error 's reported
Product: Credit reporting or other personal consumer reports

This account should not be furnished as negative on my consumer report as it is in VIOLATION under, 15 US Code 1681-B permissible purposes of consumer reports ( a ) IN GENERAL subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instruction of the consumer to whom it relates. I paid all of my car payments and the account should NOT be listed as a negative closed account, but instead should be a POSITIVE closed account as the bill has been fully paid off and has been for a very long time. I never gave any consumer reporting agency my WRITTEN CONSENT & INSTRUCTIONS to report anything on my consumer report which violates my rights as a federally protected consumer. As a consumer, I am demanding the fixing of the negative status of this account IMMEDIATELY : XXXXXXXX XXXX XXXX XXXX. I am demanding the DELETION of this UNAUTHORIZED INQUIRY IMMEDIATELY : XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

Please see attached!!!! 
I have reached out to the bureaus and they have failed to comply with my request as a consumer that has rights by law. 
Attached you will find : Letter from the University Letter to the bureaus DL ( Identity Verf. ) Utility Bill ( Identity Verf. ) Picture of Account in question I DO NOT NEED YOU TO START A DISPUTE OF MY BEHALF AS I HAVE ALREADY DONE SO AND ( BUREAUS ) DID NOT RESPOND / SENT STALL LETTER/VERIFIED AS ACCURATE ( WITH NO PROOF AS REQUESTED )
Product: Credit reporting, credit repair services, or other personal consumer reports

We have our mortgage and HELOC valued at {$100000.00} with BB & T, of which about {$16000.00} is owed. We recently arranged a bill payment from another bank ( XXXX XXXX using the HELOC account number printed on our statement. However, the payment was not credited to the loan value, and was reported to the three credit agencies as 30-days past due. 

We have requested that XXXX remove these entries. To do so, they instructed that we file disputes with the credit agencies - which we did. However, XXXX affirmed the 30-day past due status. They take no responsibility for providing the account number on the statement, which we used but the payment was not properly credited. Consequently, our credit record incorrectly reflects this error. We have requested that this entry be completely removed.