Product: Debt collection

XXXX XXXX XXXX left a voicemail on my cell phone number Thursday XX/XX/XXXX saying this is XXXX XXXX and I am contacting you about a file that came across my desk. He left the above number XXXX extension XXXX. I called back and immediately can not enter an extension and XXXX answered, when I said I receive a call from XXXX XXXX said oh hold on and I swear XXXX came right back on the phone ( I couldn't even enter this XXXX persons extension ). He said he was calling me about a loan with vault loans that I had from XXXX and they had tried to contact me numerous times and I never answered. I explained to him that I'd never heard from them and that I could not pay them anything as I am dealing with the rotator cuff XXXX I was at work for 4 months I'm going back to work and I have other things that I have to deal with first my health has to come first I repeated multiple times I do not have the money and he literally acted like that was not good enough and said if I don't have it I find it and that is a direct quote from XXXX or whoever I spoke with. He said so I'll mark you down as refusing to pay I said I'm not refusing to pay I don't have the money for you I have other things to worry about first and my health has to come first he then proceeded to call my mother the same day and leave a voicemail for her or she spoke with him I forget which one and now they have proceeded to call my father 's phone number as they say I put them on my account as references. There is absolutely no reason for them to call any references if they can reach me and I've never heard from them before now so they have not tried to contact me in the past because I've never seen their phone number and never heard from them and I left a voicemail for them this morning tell him to stop calling my mother and my father as they have nothing to do with the loan and that is now harassment. 

I do not understand how this company can do this and if you tell them don't call somebody they're now calling other people on the list my parents are XXXX and XXXX respectively my mother was just in the hospital two weeks ago because I forced her to go cuz she was so sick my father is still working at XXXX XXXX XXXX because we have bills in this house I personally have my own bills including paying for car insurance for XXXX  vehicles in the house I have other things ahead of this bill to deal with and I did not appreciate this XXXX XXXX saying if I don't have it I find it what kind of professional person ever says that none that I know of because that's not professional anytime I tell a collection she I don't have it they say will give you a call in a month or we'll just continue to call until you have it so they get very nasty very quickly but do it very sneakily. I need them to not call anything on my loan because they have no right to call anybody else if they've gotten a hold of me they have a valid phone number they can leave a voicemail if I don't answer but like I told them I don't have the money for them right now I barely have money for things I need to pay for and now the harassing my parents for no reason so I need to report them and the fact that I could not get back to the person who left me a voicemail who said dial me a direct extension XXXX but when you call there is no option to put an extension in a person picks up and I swear it's the same person that gets back on the phone when you say a different name.