Product: Money transfer, virtual currency, or money service

I filed a complaint against XXXX  XXXX XXXX with the CFPB last week for this situation. I believe Chase Bank is also responsible for the loss of my money. Over 6 weeks later, my money is still sitting in a frozen Chase account an not returned to me. Failure on both banks to return my money and stop a fraud which Chase and XXXX  XXXX XXXX was alerted to within 15 min after the fraud wire transfer. Chase Bank has video surveillance of the thief withdrawing my money from tellers and ATM 's. Nothing has been done to recover my money. 

Thursday, XX/XX/XXXX Woman impersonating a XXXX XXXX XXXX employee called at XXXX and XXXX XXXX EST from a spoofed XXXX XXXX XXXX number. I alerted XXXX  XXXX XXXX within 15 min of the fraud wire transfer.

Wire transfer was initiated at approximately XXXX XXXX  to a Chase account.

We identified 2 numbers related to the wire transfer XXXX XXXX Amount : {$55000.00} Recipient : XXXX XXXX Chase account : ending in XXXX Fraud recall of that wire transfer was initiated at XXXX XXXX  ( Claim # XXXX ) XXXX XXXX XXXX alerted and requested recall of funds from Chase.

Friday, XX/XX/XXXX Wire transfer completed to XXXX XXXX at XXXX XXXX. 
Fraud claim submitted with XXXX  XXXX XXXX ( Claim # XXXX ) The same woman from the previous day called again at XXXX XXXX. I have a recording of her stating she is a XXXX  XXXX XXXX employee who called the previous day " helping '' me prevent wire fraud from occurring. 
A Chase employee ( XXXX from XXXX XXXX - XXXX ) called our business line to confirm that the wire transfer was fraudulent. We confirmed it was fraud and Chase proceeded to freeze XXXXXXXX XXXX XXXX account. I asked why are they asking me if this was legitimate when XXXX XXXX XXXX alerted them over 18 hours ago.

The thief was able to withdraw XXXX in XXXX XXXX XXXX area before the account was frozen. 
On a recorded line, XXXX stated my money less the XXXX was still in the account and Chase would be responsible for returning all the money including the XXXX. 


Monday, XX/XX/XXXX Chase responded to the original recall request on XX/XX/year> sent by XXXX XXXX XXXX by requesting XXXX XXXX XXXX send them the No Harm Indemnity Letter. XXXX  XXXX XXXX did not send. 


Friday, XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX denied our fraud claim. 


Saturday, XX/XX/XXXX We were able to contact a Senior Fraud Representative at Chase.

They confirmed that the account our money was transferred to is still frozen and that XXXX XXXX XXXX has not done their part to recover the money. I have not been able to talk to a rep from Chase because they only talk to other banks.

Monday, XX/XX/XXXX Contacted XXXX XXXX XXXX to open a reconsideration and a recall of all of the money in the Chase account. XXXX. 
XXXX  XXXX XXXX rep indicated that they had not reached out to Chase to recall the money while they did their internal fraud investigation.

Review of the wire history transaction states the wire transfer was " Confirmed Fraud '' in my XXXX XXXX XXXX 


Tuesday, XX/XX/XXXX XXXX  XXXX XXXX claimed they would process the Hold Harmless Indemnity Letter to Chase and that it could take a couple of days. 

Wednesday, XX/XX/XXXX I still don't have my money from the frozen Chase account.