23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

I currently have an FHA mortgage with Loan Depot. I refinanced into a conventional loan to with another lender to save money on interest and PMI. 

My new lender 's settlement company sent Loan Depot funds to pay off on XX/XX/21. After a few days I notice my account with LD is still open. I call LD to see what is going on and they tell me that the funds were short {$700.00} and they had returned the funds back. Then I call the settlement company and they tell me they never got the funds back. Calling LD back to ask how they returned the funds and they said they don't know how the funds was sent back but they showed that it was sent back on the XXXX of XXXX. I wasn't supposed to make any mortgage payments for 2 months ( XXXX and XXXX ) because we closed month end of XXXX. I had to make XXXX payment because LD at that point seemed like they had lost the funds that was supposed to pay off my loan. I file a complaint with the XXXX and on XX/XX/21 LD returns the money the same day. Now my settlement company is requesting a back dated pay off statement that will deduct any interest and my XXXX payment, but LD is dragging thus process for days and says that they can't back date it because it's our fault. They had no idea where the money was fir almost 2 weeks and it's our fault? XXXX is coming up and my Loan is still not paid off because of LD. XXXX XXXX and XXXX XXXX  have been very transparent and helpful. The closing rep at XXXX is also extremely frustrated and is willingly supporting me with this complaint. I need this resolved asap as my Loan is supposed to be with XXXX XXXX not LD. PLEASE HELP.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Contents of this complaint : This CFPB complaint has been filed to request pursuant of FCRA Section 605B ( 15 U.S.C. Section 1681c-2 ) that you, the Experian Credit Reporting Agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These accounts have resulted in several hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I have listed these fraudulent accounts that are on the report that is being maintained by you. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report that is being maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint FTC REPORT # XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theftandfraud.
Product: Student loan

I requested to be placed on a SAVE plan on or before XX/XX/2023 ... over a month ago now. 

Got an email follow up on XX/XX/XXXX stating " if we havent finished processing your application in the next 10 days, well keep you informed with a follow-up email. '' Of course there has been no follow up email. 

This is a *scary* time for borrowers and we should expect that the US DoE and loan services like Nelnet process IDR applications in a timely manner. Please help ensure this is dealt with.
Product: Credit reporting or other personal consumer reports

for Inquiries I did not consent to, or authorize nor benefit from any of the following inquiries. Please Block and remove it. 
XXXX XXXX Date of Inquiry XX/XX/XXXX, XXXX XXXX XXXX XXXX Date of Inquiry XX/XX/XXXX, XXXX XXXX XXXX Date of Inquiry XX/XX/XXXX, XXXX Date of Inquiry XX/XX/XXXX, XXXX XXXX XXXX Date of Inquiry XX/XX/XXXX XXXX XXXX Date of Inquiry XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

In accordanse with the Fair Credit Reporting Act. The list of the accounts below has violated federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not funish a account without my written instructions 15 U.S.C 1681C. ( a ) ( 5 ) sections states : no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, others than records of convictions of crimes which antedates the report by more than seven years. 15 U.C.S 1681s-2 ( A ) ( 1 ) A person shall not funish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is innacurate.

According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fradulent account.
Product: Credit reporting or other personal consumer reports

I XXXX XXXX, Consumer Social Security Number : XXXX, Consumer Date of Birth : XX/XX/XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the TransUnion credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit card account opened at XXXX on XX/XX/XXXX, under the account number XXXX, XXXX  XXXX card on XX/XX/XXXX under the account number XXXX, another XXXX  XXXX card personal credit account opened at XX/XX/XXXX, under the account number XXXX, an account opened at XXXX on XX/XX/XXXX with a an account number XXXX, an account with XXXX opened on XX/XX/XXXX with an account number XXXX, an account with XXXX XXXX, opened on XX/XX/XXXX with an account number XXXX, an account with XXXX XXXX  XXXX opened on XX/XX/XXXX with an account number XXXX, an account with XXXX opened on XX/XX/XXXX with an account number XXXX, an account with XXXX XXXX  XXXX opened on XX/XX/XXXX with an account number XXXX, an account with XXXXXXXX XXXX opened on XX/XX/XXXX with an account number XXXX, and a XXXX  XXXX bankruptcy, which has never been confirmed by the courts and I have not filed with a filing date of XX/XX/XXXX, as well as fraudulent inquiries of my credit report with XXXX  XXXX XXXX, XXXX/XXXX, XXXX XXXX XXXX XXXX, XXXX. These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( private case number ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit
Product: Checking or savings account

XX/XX/19 contacted Dave bank to file a dispute re unauthorized charge on my account. After submitting the requested forms within the 10 days to get a provisional credit I was told that the people handling my claim did not submit the forms during the allotted time. I have proof of all the emails I sent to the dispute department which shows I submitted the requested paperwork in order to get the provisional credit
Product: Credit reporting, credit repair services, or other personal consumer reports

n accordance with the Fair Credit Reporting act XXXX XXXX XXXXXXXX US DEPT ED XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting or other personal consumer reports

The unverified items indicated below continue reporting on my credit report despite several written requests, in violation of federal law. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require these items to be authenticated ( A ). I will take legal action against you if you donot validate these items. Please follow the law so that this situation can be settled quickly. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

I filed report number XXXX. Agency responded within one day stating that my account does not belong to them but they are reporting a collection for two years on a capital one card that I never opened or authorized to be opened and used in my name and is no reflection of accounts openly legitimately or used legitimately by me. The name of the agency is confusing, one report says professional Recov and the other says portfolio. Please just review identity theft notification to remove collection. 

I have called, written letters, filed theft reports and sent them to this agency. Even to this consumer complaint they are dodging this to be removed and falsely claim they verify my debt when disputed but even here claim its not my account. I am a victim of identity theft and it needs to be removed from collections and my credit report immediately. 

Please see first attachment of account listed under their name on my report for the amount listed as a collection, reported every single month and opened in XX/XX/2018. My last name has been XXXX since XX/XX/2018.
Product: Mortgage

In the month of XX/XX/2018 I submitted payments to Carrington Mortgage Services LLC in the amount {$6500.00} mailed to the company for an additional principle payment. I additionally made my standard monthly payment of XXXX with an additional principle payment {$320.00} which totaled {$3000.00} which includes the XXXX $ fee for paying it on line. The total payment of {$6500.00} was credited to my standard monthly payments of escrow, interest, insurance and a small amount of principle instead of a total principle payment. This pushed my next payment out until XXXX. 

This principle payment was made to lower my mortgage balance and remove the PMI ( primary Mortgage insurance ) from my loan.

I have called this company 4-5 times to have them correct the payments and credit the interest to my principle balance to no avail. Each time they are contacted they tell me to call back in 72 hours and nothing is corrected. Carringtons number is XXXX during this process they continue to collect interest on the money i have already paid them and additionally collect primary mortgage insurance they are not entitled to. This is outright fraud and a direct violation of the truth in lending act. 

I would like to file a formal complaint against this firm for their truth in lending as they continue to defraud and allocate funds to imaginary accounts holding these funds to pay balances as they wish instead of following the directions from the borrower. 


XXXX XXXX -- XXXX
Product: Prepaid card

I attempted to use an America. express gift card. I have a balance of {$220.00}. I cant use it to make any purchase anywhere I have tried to use it. Its only worked one time. The company has provided no solutions and says it is my problem.
Product: Credit reporting, credit repair services, or other personal consumer reports

XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX Date of Birth : XX/XX/XXXX SS # : XXXX TransUnion LLC Consumer Dispute Center XXXX XXXX XXXX XXXX, PA XXXX Dear, Transunion Re : This is not a regular dispute. Take action immediately you are in violation. 

I am a victim of identity theft and I write to dispute certain information in my file resulting from the crime that i recently became aware of. The items I am disputing do not relate to any transactions that I have made or authorized. Please REMOVE this information at the earliest possible time.

As required by section FCRA 605B ( 15 U.S.C. 1681c-2 ) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report. 

Please investigate these matters and remove the disputed items as soon as possible. 

XXXX. XXXX XXXX Account Number : XXXX You can not report this account as updated when nothing has been changed! The same incorrect information is still being reported and nothing has been updated. You must remove these incorrect late payments from this account ASAP. 

XXXX. XXXX XXXX Date of inquiry : XX/XX/XXXX Inquiries have reached the statute of limitation. 




Enclosures : Proof of identity : Proof of Address, ID, FCRA 605b Enclosure Identity Theft report Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act Section 611 ( a ) ( 1 ) ( A ). Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within ( 5 ) days of the completion of your re-investigation and I am keeping a careful record of your actions, including your Method of Verification. I do not consent to e-Oscar or any means of automated verification.

Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company, seeking {$5000.00} per violation for : XXXX. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violations of the Fair Credit Reporting Act 4. ) Financial Injury My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX SSN : SS # : XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : CC : XXXX XXXX XXXX XXXX of XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX WXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : Federal Trade Commission XXXX : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Thank You, Sincerely, XXXX XXXX
Product: Credit reporting

I am having issues with what is believed to be a mixed report with another individual. I have initiated disputes with the credit bureau. After several calls to the credit bureau, they finally initiated a proper investigation. I received notification from the credit bureau that on XXXX/XXXX/2016, the item has been deleted from my credit file. On XXXX/XXXX/2016, I looked at my credit file and the item was still reporting. I called the credit bureau, and after getting several different excuses about why the item was still reporting, I was finally told that there was an error within their system and the item would be completely deleted within 24 hours. I called back after 48 hours and my file has been placed with a special department within their company is handling my file now. They will not allow me to access my own credit file, nor will they allow potential creditors to view my file. I was told that in order to apply for credit somewhere, I need to contact them beforehand so they can allow the potential creditor access to my credit file. I did not request that they do this. This is very inconvenient. I also have credit monitoring services that I am paying for that do not have access to my file because of this unauthorized tactic by the credit bureau. 

They also placed an inquiry on my file that I did not give them permission to pull. They are the credit reporting agency, so they should have access to the credit file without have to do a " hard pull '' to view a persons credit file.
Product: Credit card or prepaid card

On XX/XX/22, I called Macy 's credit card, which is Citibank, N.A., to make a payment on my account which had closed due to non-payment. I was told that a payment could not be made by phone or online. I had to mail it. The customer service representative gave me the mailing address, and on XX/XX/22, I overnighted a XXXXXXXX XXXX  cashier 's check to the address provided by the rep through the USPS. The USPS delivery confirmation showed that the letter with my payment was delivered on XX/XX/22. 

I called Macy 's the following week, and they told me that the payment hadn't been received and that it could take a week before showing that it was received. The following week, I received a letter from Macy 's dated XX/XX/22 that said, " As of the date of this letter, we have not received your payment you referenced in your recent inquiry. If this information is incorrect, please follow directions below ... '' The directions in the letter told you how to send proof of your payment to Macy 's and included a fax number of where to send it. I called Macy 's that day and spoke to a rep who confirmed that proof of payment should be faxed to the number in the letter. 

On XX/XX/22, I called XXXX XXXX XXXXo see if my payment was received. XXXX said that the cashier 's check to Citibank , N.A . was cashed on XX/XX/22 and that I needed to go in person to their branch location to get a copy of the check. On XX/XX/22, I went to XXXXXXXX XXXX, and they gave me a copy of the cashier 's check showing that the check had been deposited by Citibank , N.A . They also faxed a copy of the deposited cashier 's check for me to Citibank to the fax number Macy 's said to fax it to in their XXXX letter. 

On XX/XX/22, I called Macy 's to follow-up to see if they received my faxed proof of payment. They said they did not and that I faxed it to the wrong number, even though the number to fax it to was specifically listed in their XX/XX/22 letter to me. I was given a new fax number and told to address my fax to Payment Investigation. On XX/XX/22, I faxed a copy of the deposited cashier 's check to the Payment XXXXnvestigation to the new fax number I was given. I called Macy 's on XX/XX/22 to see if they received my fax and payment, and they said they did not, which is why I'm now filing a complaint with the CFPB.
Product: Vehicle loan or lease

My payment is due on the XXXX of every month to Nissan Finance. On XXXX, XX/XX/XXXX, their system told me that I owed not the {$450.00} monthly payment, but twice that - {$900.00}. They claim that because the XXXX was a Sunday and because they do not process on the weekends and because I had not paid by the preceding Friday, their system told me that the current payment - due XX/XX/XXXX - was late and then included the payment for NEXT month and so it claimed I owed {$900.00}. Again, this was on XX/XX/XXXX for a {$450.00} payment due XX/XX/XXXX and it was doubling what I owed to {$900.00}. So in the " Amount Due '' they were including a payment not due until XX/XX/XXXX. None of this is hard and I actually have a 10 day grace period on each payment, so they should not be acting like my next payment - due in 30 days - is part of the amount I currently owe. In fact, I believe it may be illegal.
Product: Credit reporting or other personal consumer reports

I filed a dispute with Transunion, regarding some late payments being reported on my consumer report. I mailed my dispute on XX/XX/2023, certified mail. They received it 4 days later, XX/XX/2023. I asked to receive a response from them in 30 days. 30 days was XX/XX/2023. As of today XX/XX/2023, I still have not received a response from them. I am asking that these items be deleted from my credit file for not answering within the 30 day time frame.
Product: Debt collection

XXXX has been paying my insurance and i am not sure how these medical bills went to collection in the first place. I called the hospital and said that XXXX should have paid and they said they would not send to collections. I do not remember who i spoke to though.
Product: Credit reporting or other personal consumer reports

I have a Charge Off balance on a past due account that I never opened on my Experian credit report. It does not show up on any of my other credit reports. The account type is a lease and is with XXXX XXXX XXXX XXXX. I never opened this account and it is impacting my FICO score considerably. I would like this account that appears to be included on my report in error removed. I have attached the credit report in question. The account in question begins on page 2 with details on page 3 and 4 ( XXXX ).
Product: Student loan

I was under the impression my Federal Student Loans were not accruing interest due to the Pandemic. I logged in XX/XX/21 and found I had accrued {$3000.00} interest from Group A and B loans from XXXX. I emailed Nelnet to remove the interest immediately and they responded stating my loan was originated as a part of the Family Federal Education Loan ( FFEL ) Program by lenders other than ED and didn't qualify for interest suppression. This is a Federal Student Loan! I became angry and paid off Group A loan on XX/XX/21 for {$25000.00}, and remaining principal {$7.00} on XX/XX/21. That savings was in case I became sick with COVID or lost my job due to the Pandemic. I need this investigated. I want the interest I paid during the Pandemic credited to my remaining loan, which is also accruing interest.