23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

XX/XX/XXXX, I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus verify my bankruptcy as 100 % Accurate. They never did a fair investigation according to the 15 USC 1681. 

I then sent a letter for verification purposes on XX/XX/XXXX asking the credit bureaus to verify what source they used to verify that the bankruptcies that are showing on my personal credit reports are accurate. I had XXXX to place my inquiry in disputes after the letter clearly states I'm not disputing at this time and they responded back stating that the information was accurate and will not be removed, without stating the source they got the information from. XXXX and Equifax never responded back to my letter from XXXX, XXXX, XXXX. 

15 USC 1681 section 603 ( 3 ) ( E ) States ; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. 

They also violated my rights numerous times. 

The credit bureaus violated my given rights under 15 USC 1681.

According to : 15 U.S.C 1681 section 602 A. States I have the right to privacy. 

According to : 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions According to : 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

I was trying to get my son a new vehicle because it broke down. My salesman told me that I would be eligible, but with a very high interest rate due to credit. I then asked to see my report and realized there were things on my credit I have never see. These items need to be removed as soon as possible. XXXX XXXX   XXXX {$79.00} XXXX XXXX XXXX XXXX {$2500.00} XXXX XXXX XXXX {$59.00}
Product: Credit reporting, credit repair services, or other personal consumer reports

I have inaccuracies on my credit report. I've sent verification letters on XX/XX/2020 and method of verification letters on XX/XX/2020 and their only response is updated. There is a clear error on my report stating that I am late 90 days and 120 late but the months before that its stating that I'm on time.
Product: Credit card or prepaid card

The Chase BA credit card offers a promotional statement credit for 3 times per year for {$200.00} credit for a transatlantic reward flight. 

This has not posted 4 months later despite being told it would be a maximum of 45 days. I have sent multiple messages through their website. I have called and spoken to several representatives. I have provided documentation of their own promotion ( which some representatives seem unaware of ) and my flight details. I have been trying to get a resolution for months at this point.
Product: Checking or savings account

On XXXX XXXX, XXXX  the merchant XXXX issued me some refunds in the amount of {$99.00} {$49.00} {$69.00} {$4.00} {$9.00} {$59.00} {$49.00} {$49.00} {$99.00} {$1.00} {$9.00} {$49.00} = {$550.00} on XX/XX/2023 my checking account was closed and Im trying to contact the bank via email and phone calls and all they tell me is my account is closed nothing about my funds that were refunded to me by the merchant. I need my money and when will I get it. Then on XX/XX/XXXX XXXX the merchant also issued me a refund for the amounts of {$19.00}, {$9.00}, {$1.00}, {$4.00} and on XX/XX/2023 are {$24.00}, {$24.00}, {$39.00}, {$39.00} a total of {$160.00} but my bank account is closed so where is my money at or whats happening to it and they wont provide me with no answers.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting Act. The list of accounts below has violated my federal protected consumer rights to privacy and confidentiality under 15 USC 1681. The following accounts are not accurate : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$890.00} XX/XX/XXXX 15 U.S.C, 1681section 602 A . States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1681c ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U. S. C, 1681s-2 ( a ) ( 1 ) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting or other personal consumer reports

This consumer reporting agency has failed in their obligation to limit the reporting on a consumers consumer report in the purposes listed under section 1681b. 

The law states 15 U.S. Code 1681e - Compliance procedures ( a ) Identity and purposes of credit users Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 1681b of this title.

I have asked for verifiable documentation of permissible purpose as stated in 15 U.S.C. 1681b and they failed to provide me with such documentation.

The law states if no such documentation can be provided all accounts listed below must be deleted if such documentation cant be verified. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

I was in a car accident and was deemed not my fault. I incurred medical bills. I had insurance even though it was not my fault. The other party had insurance. All the insurance information was provided for both parties. 
I hired an attorney that contacted each vendor and explained that there was litigation in process and that it was illegal to report any debt until the actual debt responsibility could be determined. 

We disputed the debt even though they had NEVER disclosed the debt prior to placing it on my credit report. We disputed the debt through the vender who gave us High Desert Creditors info. In spite of our disputes, written attorney correspondence, and repeated follow up I find ( when I apply for a mortgage loan ) that High Desert Creditors IGNORED our disputes and reported the debt anyway. I may lose my fantastic rate because it dropped my scores approximately XXXX points. I have now suffered monetary damage.
Product: Credit reporting or other personal consumer reports

The credit report indicates late payments and delinquencies on a student loan account [ Navient ] which I firmly contest. Contrary to the information reported, there exist mitigating circumstances that absolve me of any culpability for the alleged defaults. Regrettably, it appears that your institution has failed to consider the extenuating factors that precipitated the financial challenges leading to the reported delinquencies. 
There are two account that appear to be for one particular same time frame of originating on XX/XX/XXXX which is more than 20 years ago. The amounts state that they both originated the same day, but show up on the credit report as two separate accounts : 1 ) {$3300.00} 2 ) {$5400.00} Last report dates were XX/XX/XXXX. Every time these erroneous reports are made it is in double impact causing an abuse to me directly. I was XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX.
Product: Money transfer, virtual currency, or money service

I was issued a refund for the amount of {$8500.00} on Wednesday XX/XX/XXXX. I used the platform XXXX who then released my tax refund to my Chime bank account on Thursday XX/XX/XXXX. I was contacted by Chime bank on Friday XX/XX/XXXX and asked to submit additional information to verify my identity because I filed a joint tax return with my husband. I did so within 20 minutes of receiving the email. I have yet to be contacted by chime to verify they received my information or have made any effort to review the information. I have made 5 separate calls to the customer service line at XXXX, and made 7 submissions on their online chat without response. The first call made was Friday XX/XX/XXXX where the gentleman on the phone confirmed they received my documentation and stated I should hear back shortly. Because banks are typically closed on weekends, my second call was monday XX/XX/XXXX @ XXXX lasted 10 minutes where I was again advised they absolutely received my documents and they are required to respond within 2 business days of receiving my documents. Third phone call XXXX @ XXXX PM which lasted 15 minutes I again was advised they do have my documents but they process all hours of the day so to be patient as it should process soon. Fourth phone call XX/XX/XXXX XXXX PM lasting 22 minutes I spoke to a supervisor who escalated the claim and said I was supposed to be contacted within 2 hours. She explained it is a different department completely and I am unable to be transferred. I was never contacted. Fifth call XX/XX/XXXX @ XXXX lasted 17 minutes I again spoke to a supervisor who again told me theres nothing they can do. She is unable to contact them, her boss doesnt speak to the public so he cant help me and I should not continue to email them as it will send my status to the bottom of the que. Their solution is basically I have to wait it out. In all this I have yet to be contacted by chime. All the supervisors say they have no way of contacting the email team besides escalations which dont work because they acknowledge they are not responsive even to the supervisors.
Product: Debt collection

I took a auto loan back in XXXX  for XXXX $ and I was making payments monthly then I missed one month so they possessed the car, now they put me in credit garnishment and they been taking XXXX $ weekly from my bank account and they said I owe them XXXX $ and it to be cleared
Product: Checking or savings account

I can not access my direct deposit. Capital One is down and has been for over XXXX hours.
Product: Debt collection

A XXXX fake bill collector imposter? or someone called my relitives house threatening that they were serving papers to my house or my place of work claiming they were giving me a two hour window to respond threatening legal action ..and insinuating arrest and they didnot have permission to call my ex husbands house. The number is XXXX. My XXXX complaint is a bill collector Portfolio Recovery collection agency repetitive blow up my phone calls kinda business continues to call and harrass and I dont even owe them. I had to change my ph number XXXX to avoid there company dial calls. I ask them several times to stop and they wont. they claim that I am whomever there after and are very persistent about it and demanding ... Please make them stop immediately
Product: Credit reporting or other personal consumer reports

These companies pulled up my credit report without my authorization and this has hurt my credit and credit score. I have contacted XXXX  and the representative said they would be removed but I still see them on my credit report. These fraudulent and unauthorized inquiries are making me anxious for I might be already a victim of identity theft adding unnecessary stress to my life on top of hurting my credit score.
Product: Debt collection

Contacted National Credit Systems and XXXX XXXX on several occasions, Spoke with XXXX and XXXX at NCS told me my debt was sent to a Law office of XXXX XXXX, and they had to handle it. Although they have continually reported this debt on my credit. I contacted XXXX XXXX they verified they had the deb.t Well I contacted the original creditor which the debt was reduced and told to pay National Credit Systems. NCS refused to take payment saying they no longer had. it. Spoke with XXXX XXXX, and paid XXXX XXXX because I wanted this to be over. To my knowledge it is illegal to continue to report a debt when you no longer have it. I am trying to rent again, and they will not accept the documentation/receipt because National Credit Systems reported and not XXXX XXXX. I have contacted them both and they keep giving me the runarounds. I have paid the debt and I want it removed immediately as it has harmed and was reported inaccurately. They need be held accountable for sharing information and not giving knowledge to the consumer until after. They need to follow the law and report the information correctly.
Product: Debt collection

From XXXX through XXXX I used Federal Student Loans while I attended XXXX XXXX University. 

From XXXX - XXXX my wages were garnished by the collection agency managing the loan debt. I have attached the payroll records. The total payment made through the garnishment was {$20000.00} dollars between the above referenced timeframe. 

Since then I have gone through multiple loan rehab programs. 

The issue is that there is never any record of what I have already paid into the loan via the garnishment and the rehab programs. 

These loans are constantly reported on my credit report and I have attempted to contact the XXXX Department of Education and they still have no record of me making any payments toward the loan. 

This has been a major burden for me and my family. 

The loans are now with Navient.
Product: Credit reporting or other personal consumer reports

My information was part of a data breach & is showing part of the black web. 
Toyota showing a late payment when my loan was paid in full.
Product: Credit card or prepaid card

*THIS IS NOT A DUPLICATE* Please refer to my previous complaints ; XXXX XXXX XXXX XXXX Bank of America continues to be negligent in researching and correcting the issue with the VISA card I have through them. 

The approximate total amount in question is {$6100.00} in fraudulent charges made by an online gaming company. 

Every time Bank of America has been contacted, numerous times directly through me, and now 4 times through CFPB, they have supplied contact information for their department that handles these disputes though the number and extension number never lead to direct contact to the person dedicated to my issue and they never call back after leaving my contact number. 

I no longer have faith that any contact with Bank of America will lead to a correct conclusion to my complaint. Therefore, I want to know to whom should I direct my inquiry to institute a formal investigation.
Product: Prepaid card

I received a {$200.00} American Express gift card from my employer for the holidays. I attempted to use this gift card to make a purchase on Wednesday XX/XX/XXXX on XXXX. My payment method was declined multiple times. I contacted American Express the same day and they informed me there were security restrictions on the card and that they would remove them and I would be able to make a purchase within the next 24hrs. I waited 24hrs and then attempted to make the same purchase on Thursday XX/XX/XXXX, and I was denied again. I called American Express again and they informed me that I could not use my gift card on XXXX and I would need to use it at a different retailer. On XX/XX/XXXX, I attempted to use the card at a different retailer ( XXXX ) and the card was then declined multiple times there as well. I called American Express yet again and they informed me that I couldn't use the card at XXXX either. At this point American Express is refusing to issue me a new card and it will not work at ANY RETAILER. American Express essentially stole {$200.00} from the person that purchased the gift card for me, as this gift card is completely unusable. American Express should not be discriminating as to what retailers I can and can not use the card at.
Product: Credit reporting

TRANUNION today has verified either knowingly or negligently a collection account as unpaid, in collection.XXXX, account no.XXXX was paid in full on XXXX/XXXX/16 from a transaction by phone on my XXXX checking account. 
we have records and proof.the furnisher and transunion are today legally liable in a civil action for financial damage according to FCRA. THEY ARE PREVENTING A SUCCESSFUL MORTGAGE, TIMELY TRANSACTION. 
THERE IS NO ALTERNATIVE TO DELETION OF THIS ACCOUNT.THEY NO LONGER HAVE 30 DAYS, THEY MUST DELETE IMMEDIATELY!
Product: Debt collection

After reviewing a copy of my credit report and I realize that as a consumer Portfolio Recovery is violating my rights. They are defaming my character and harassing me according to 15 USC 1692d. They are harming my life and my future. As a consumer I have every right to make sure that my rights are not violate, but yet they are being violated. They continuously communicate with me at an inconvenient time about this alleged debt which is another violation according to 15 USC 1692c. I have attached my ID to help identify me and my FTC report.
Product: Debt collection

I attempted to contact the regional supervisor over the property, XXXX XXXX XXXX XXXX, that is claiming the debt against me via fax and phone on multiple dates over the last two months. The first attempt came on XXXX/XXXX/XXXX, after trying to contact the parent company XXXX XXXX on XXXX/XXXX/XXXX and was directed to resolve the issue directly with the regional manager. I contacted the office again XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. Every time I was told this individual would call me back and never did so. I sent over a fax the last week of XXXX and received a confirmation that it was delivered successfully. I have also attempted on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and again XXXX/XXXX/XXXX through both phone and fax between these dates to provide documents which prove that a debt is not owed and none of these parties will consider the evidence that proves this, instead I have received forged documents that have copied my original signature and applied it to a document that I was never in possession of. I had a lease for a one bedroom apartment with a clean move-out checklist that showed now charges were due and no repairs needed made to the unit, but the document they provide that claims I owe a balance is for a two bedroom apartment. I did not rent a two bedroom and I have the clean move-out checklist/zero balance bill to prove it. Pro collect has contacted me repeatedly and refuses to provide me with proof that the debt is owed, instead only sending billing statements which claim my balance is due within a day of receiving the billing statement. I have provided evidence and they have confirmed receipt but will not accept it as a zero balance and they refuse to provide any proof that I actually owe the debt following my faxed dispute. They are trying to collect a debt that they are not owed and I can provide the document to prove it, which I have provided them on numerous occasions. In addition to billing me incorrectly after claiming I owed nothing after a walk through of the unit followed by the signing of the move-out checklist with the zero balance, they failed to provide me a copy of the bill they chose to forge within the 30 days they had to do so as outlined by Ohio Statutes.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC, XXXX XX/XX/year> XXXX XXXX XXXX XXXX XXXX. 
Dispute Department XXXX XXXX XXXX. 
XXXX XXXX, CA XXXX RE : Formal Dispute of Inaccurate Credit Reporting under FCRA and Consumer Law To Whom It May Concern, I am writing to formally dispute inaccurate information on my credit report. This dispute is submitted under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, which requires credit reporting agencies to conduct a reasonable reinvestigation of disputed items.

Recent findings by the Consumer Financial Protection Bureau ( CFPB ) have brought to light significant concerns regarding XXXXXXXX XXXX failure to conduct proper investigations. 

Specifically, in a lawsuit filed against XXXX, the CFPB alleges that the company engaged in sham investigations, violating consumer protection laws by failing to meet its obligations under the FCRA. 

As per 15 U.S.C. 1681 ( a ) ( 1 ) ( A ), XXXX is required to conduct a thorough and reasonable reinvestigation of disputed items within 30 days. Furthermore, under 15 U.S.C. 1681 ( a ) ( 5 ), any information found to be inaccurate, incomplete, or unverifiable must be promptly deleted or corrected. 

Failure to adhere to these requirements constitutes a violation of federal law. 

I hereby request that XXXX : XXXX. Conduct a thorough reinvestigation of the following disputed accounts or items. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Provide me with all documentation used to verify the accuracy of the disputed information. 
XXXX. Correct or delete any information that can not be verified or is inaccurate, as mandated by law. 

Given the recent CFPB findings, I expect XXXX to handle this dispute with the utmost seriousness and compliance with legal standards. A copy of my identification and any relevant supporting documents are enclosed to facilitate your investigation. 

If XXXX fails to comply with its obligations under the FCRA, I will not hesitate to escalate this matter to the CFPB and pursue any necessary legal action to protect my rights. 
Please respond to this dispute in writing within the legally mandated timeframe. I expect written confirmation of any changes made to my credit file. 

Sincerely, XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

I am a victim of XXXX XXXX oXXXX XXXX XXXX. I have made the company aware of this there are a multitude of accounts on my consumer file as a result of this. per the law they should be removed after I supply proof of who I am as well as a victim determination letter according to 1022.142 ( b ) ( 6 )
Product: Credit reporting, credit repair services, or other personal consumer reports

I am uncertain as to WHY these late payments are present..I must request under the terms of the Fair Credit Reporting Act, and Fair Credit Billing Act of 1975 that you provide me with an audited statement of my account for the last 2 years..If you can not supply, please remove this inaccurate information from my credit report.. Remove the late payments on XXXX, XXXX XXXX XXXX XXXX XXXX,