23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

My accounts was never late! I have had exceptional payment history with XXXX XXXX and all payments were placed on XXXX. This late payment that is reporting is a result on a systematic error on their end processing my payment. This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! I demand the late payment reported to be removed/updated. They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law! 15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than XXXX  days before the payment due date. I have requested proof that this information was mailed or delivered XXXX  days before the payment due date and this information was requested in good faith pursuant rule XXXX and It was never provided. This is unfair, illegal, fraudulent, and not equitable to me as a consumer!
Product: Credit reporting, credit repair services, or other personal consumer reports

To Whom It  May  Concern  XXXX   XXXX .  XXXX   XXXX   XXXX , CA  XXXX  Experian  XXXX .  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX    XXXX .   XXXX    XXXX   XXXX , GA  XXXX   XXXX ,  XXXX  SOC #  XXXX  DOB   XX/XX/XXXX     XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  ,  FL   XXXX  To Whom It May Concern : This letter is a formal request to correct inaccurate information contained in my Credit Reports. The item (  s  ) listed below are as follow : Have enclosed a copy of my Id an d two  bills ***PLEASE UPDATE MY CURENT ADRESS ADDRESS :   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX     XXXX   XXXX   XXXX  B EEN LIVING THERE SINCE   XX/XX/XXXX   THESE ADRESSES ARE MY OLD ADRESS :   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX     XXXX   XXXX   XXXX   XXXX   XXXX   XXXX    XXXX    XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX     XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   Old number and is no longer mine :  XXXX  *****MY CORECT NUMBER  XXXX  CELL Requested Correction : please update all info to my correct info I have sent all evidence to support your claim ] In accordance with  15  U.S.C.  1681i ( a ) ( 5 ) ( A ) ( i ), I request that you investigate my claim and, if after your in vestigation, you find my claim to be valid and accurate, I further request that you immediately : delete, update, correct ] any and all the item.     Furthermore, pursuant  to 15 U.S.C. 1681i ( b ), I request that you supply a corrected copy of my credit reports to  me and all creditors who have received a copy within the last 6 months, or the last   2 years for employment purposes.
Additionally, please provide me with the name, address, and telephone number of each credit grantor or other subscriber to whom you provided a copy of my credit report within the past six months.       Moreover, if your investigation shows the information to be accurate, I further request that you forward to me a description of the procedure used to determine the accuracy and completeness of the  item ( s ) in question, including the business name and contact information of any furnisher within 15 days of the completion of your reinvestigation as required by 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ). You are bound by Federal Law to comply with the above requests within the time periods specified. Failure to do so will result in a complaint being filed with the Federal  Trade Commission I have also enclosed a copy my state issued ID and a paystub statement with my Name and current address.      XXXX ,  XXXX  SOC #  XXXX  DOB   XX/XX/XXXX     XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX
Product: Payday loan, title loan, or personal loan

I keep getting phone calls at my job threatening me with be served and a lawsuit from XXXX
Product: Credit reporting or other personal consumer reports

Experian has failed to fulfill its legal obligations under the Fair Credit Reporting Act ( FCRA ) to conduct a reasonable reinvestigation of disputed information on my credit report, leaving inaccurate or unverifiable accounts unresolved. The Consumer Financial Protection Bureau ( CFPB ) has recently filed a lawsuit against against Experian, alleging systemic issues such as failing to forward consumer-provided evidence to furnishers, accepting unreliable responses, and failing to adequately notify consumers of dispute outcomes. These failures align with my experience, where Experian has neither corrected nor removed disputed items despite the evidence I provide, causing ongoing harm to my credit standing. I am requesting immediate corrective action to remove or amend the disputed accounts, as Experians inaction violates federal law and my rights as a consumer.
Product: Mortgage

My husband and I had a mortgage on our home and decided to enlarge the house. We jointly applied for, and was awarded, a construction loan in XXXX. Both names were on the loan and both names on the deed to the property. Once construction & inspections were complete, the construction loan was transitioned into a 30-year fixed rate conventional loan in XXXX. The loan had only my husband 's name on it, but both names on the property deed. We were told at closing that it didn't matter if my name was not on the loan, that if something happened to my husband I could assume the loan. Late XXXX, my husband abandoned the property and our marriage. Our divorce decree granted me full, exclusive use of the house. I contacted Wells Fargo Home Mortgage about assuming the loan. I was told that could not be done because I wasn't a co-borrower. Refinancing the loan could not be done because the property was " under water '', " upside down '', etc. There was a HAMP modification done in XXXX under my ex-husband 's name. 
If Wells Fargo XXXX had just allowed my name to be on the loan as a co-borrower, it would have saved me so much stress. Once the modification was done, the loan was never in arrears because I was the one responsible for the payments. 
Now in XXXX, the value of the house is still approximately 10 % " under water '' and my income has not kept up with the increases in the interest rate set forth by the HAMP modification. 
I can't do a modification or apply for assistance through a government program because of the criterion that the borrower must reside in the primary residence. I'm a homeowner, but not a borrower. 
The loan has since been service-released to XXXX XXXX XXXX.
Product: Bank account or service

I was in the process of reviewing my bank statements when I was preparing my taxes and noticed that in XXXX a check that I wrote to a cleaning company posted twice to my account it was the exact same check with the exact same date and the exact same amount and the same check numberwhen I noticed the clerical error I notified my bank they researched and admitted that they incorrectly paid out the XXXX and they would look to resolve the issue 30 days later I have not had a resolution and I am being told that I can not receive the funds back in my account until they have received the funds back from the bank in which they had paid out multiple times. They do not have a date for a resolution and stated I would never receive my funds if the bank they had paid out to never returned it back to them
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my other endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services, or money that I have made or authorized. Assuming no one cares, either way, block the noteworthy of any information in my credit record that came about due to alleged fraud or extortion. 


XXXX XXXX Balance : {$0.00} ; XXXXK XXXX Balance : {$0.00} ; XXXX XXXX Balance : {$110.00} ; XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX, VA XXXX
Product: Credit card

The original creditor, Wells Fargo Bank, sold my debt to a collection agency, and I paid the debt in full in 2011. The agency correctly reported the amount paid in full to the credit reporting bureau - however, the original creditor shows the debt as owing and 'late. ' I contacted Wells Fargo and they refuse to remove the debt from my credit report.
Product: Credit reporting or other personal consumer reports

This is my final notice regarding your ongoing noncompliance with federal credit reporting laws. I previously disputed the accuracy and legitimacy of several items on my credit report, yet your agency has failed to act in accordance with the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ).

Your violations include : Failure to validate the debt as required under 15 USC 1692g ( Section 809 ( b ) ). 
Continuing communication after a certified cease-and-desist request, violating 15 USC 1692c ( Section 805 ( c ) ).

Harassment under 15 USC 1692d ( Section 806 ). 
Recently, I received notice that your investigation was complete, but the disputed accounts remain on my credit report. These accounts are not only inaccurate but were never authorized by me. No valid contract exists, and I have not provided any written consent for the reporting of these accounts, as required under 15 U.S. Code 1681b.

I demand that the following items be deleted immediately from my credit report :
Product: Debt collection

LVNV Funding LLC And Resurgent Capital Services Dates of XX/XX/XXXX - XX/XX/XXXX Reports inaccurate Information regarding Debts Non Confirmed nor Verifyed. 
Also Resurgent Capital Services. Employes Deceptive Tactics towards Me Such as Harassing Calls From Restricted Phone Numbers that have no call back number. 
& Robotic unsolicited text & calls. Even if blocked. Also call 7 times in row in one day from Automated Phones.
Product: Money transfer, virtual currency, or money service

I want to share my concerns about how Zelle handles disputes, especially after the recent CFPB lawsuit that pointed out major problems with the platform. I've used Zelle many times and reported issues, but my bank and Zelle didn't look into my claims properly. They told me it was impossible to recover the {$400.00} I lost and that they couldn't track these transactions. The CFPB 's findings show that Zelle hasn't just failed to protect users but has also allowed repeat offenders to take advantage, leaving people like me vulnerable to scams.
Product: Debt collection

I received a letter from CMRE demanding payment for a medical bill in the amount of {$55.00}.

I have made several attempt to explain to CMRE the debt does not belong to me.

CMRE knows this debt does not belong to me, but continues to harass me with this demand for payment.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have reached out to XXXX, XXXX and Transunion about accounts reporting delinquent when they are indeed not. These reporting agencies will verify without any actual verification. I have requested proof of verification but each company refuses to send verification. I legally have the right to be shown proof of verification. I require full disclosure and documentary evidence pursuant to 15 USC 44, that this information has been properly verified in the event of further legal proceedings. I demand to have full verifiable information. They are required by federal law to provide physical evidence which they have not and Im demanding for all of the inaccuracies being reported be removed immediately.
Product: Credit reporting, credit repair services, or other personal consumer reports

I submitted my FTC fraud report, FTC report # XXXX to Transunion on XXXX XXXX, 2021. I called Transunion on Monday XXXX XXXX2021.On that day, I spoke with XXXX XXXX XXXX a fraud department employee of Transunion.I asked him did his company receive my FTC Report XXXX He confirmed they did receive it. I then stated that pursuant to 15 USC 1681 C-2a, once the report was received by Transunion, the fraud thats on my credit report has to be removed from my credit report within 4 days.Once I stated the LAW to XXXX, he told me they have 30 days to remove it. I stated the law again and requested to have the fraud removed, He once again denied my Demand after again giving me confirmation of the receiving of the report of the fraudulent account from XXXX. They are in Direct violation of 15 USC 1681 C-2a, which States the following : 15 U.S. Code 1681c2a - Block of information resulting from identity theft U.S. Code Notes, ( a ) Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer.
Product: Checking or savings account

I have had reoccurring problems with my bank, Charles Schwab, refusing to grant me access to my funds in what amounts to a pattern and practice of withholding funds. This pattern has been ongoing for over a year, and I have attempted to resolve it with the bank many times to no avail. For example, in XX/XX/2022, I was in California and tried to put a rental car on my debit card ; Schwab declined my card, and when I called the bank, the representative put me on hold for nearly an hour even though I told her the card was in my possession and I was a valid card holder. Similarly, on XX/XX/2022, I was in XXXX XXXX XXXX, and I tried to place an XXXX on my debit card. Schwab declined the transaction, and when I called to tell them it was valid, they claimed another name was associated with my account, even though I had been validated through the online system, and they confirmed my account security code. Most recently, on XX/XX/2022, Schwab sent me a text telling me that my account had " fraudulent activity '' ; I called the number online, and validated the transaction with a person from the brokerage side, who then emailed me a number for the bank ( on the bank website ) that was broken ( despite me previously having told Schwab the number was broken and that this violated consumer protection laws. Later that day, even after validating the transaction through Schwab 's automated system, my purchase for a pair of glasses was denied. Later, a Schwab customer service representative told me that there was a fraud alert on my card, even though I had resolved it. There are many more incidents like this that I could relate. For CFPB 's information, I am a lawyer, and I take concerns like this very seriously.
Product: Student loan

My name is XXXX XXXX XXXX my socials XXXX I don't have my account number in hand this is a school dead and other deads that I am supposed to pay out I have had a XXXX XXXX XXXX  and have had XXXX  XXXX XXXX I've had XXXX XXXX  of my XXXX XXXX XXXX and am currently on on mental XXXX I can not work I don't leave the house I can not make these payments on any of these loans so it is unjust for me to pay them back or do my credit score to be interrupted so I would like for this to be resolved and the bill want clean
Product: Bank account or service

My name is XXXX XXXX and I bank with BBVA Compass with account number- XXXX I was charged several NSF , overdraft fees, and extended over draft fees. These were charged to me due to XXXX transactions and the bank continued to let XXXX company try to take the money out twice and charged me XXXX NSF fees. All the fees include a {$38.00} NSF fee on XXXX for XXXX, XXXX NSF fee for XXXX XXXX for {$38.00} on XXXX and another NSF Fee for the same transaction but a retry with another {$38.00} fee on XXXX, along with XXXX extended overdraft fees on XXXX and XXXX. That ends up totaling {$160.00} which is alot, Please email me at XXXXXXXXXXXX with any questions thank you
Product: Credit reporting, credit repair services, or other personal consumer reports

I was never disputing that certain accounts were open but the time frame that the accounts were in negative is all false my accounts have always been current being that from the Department of Education so long as you remain in school you don't own any loans so having {$15000.00} in loans while still attending school full-time has dropped my credit score and XXXX  score really low I'm not able to do anything and I have fought and fought for the past three years and nothing has come of it I have always been in current in my Department of Education my status should be current payment status okay and XXXX was never a charge off I paid that bill in full so not only should it be a positive outlook it should not be a negative charge off as well as I never had a XXXX phone bill so I have no clue what to say about that or house that was put on to my information section as well as many of the address is that on my credit report I'm not addresses that I have resided at at any point in time except a few please make the corrections that are needed I am XXXX XXXX kids XXXX XXXX XXXX I'm trying to do the right thing in life
Product: Credit reporting or other personal consumer reports

This is my other request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items : XXXX XXXX ( Original Creditor : XXXX XXXX ) XXXX Balance : {$8900.00} XXXX  XXXX Balance : {$0.00} XXXX  XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

THIS COMPANY HAS A VERY UNPROFESIONAL WAY OF DOING BUSINESS. THEY ARE VIOLATING MULTIPLE FCRA LAWS AS WELL ONE IN SPECIFIC IS 1681 ( E ) ( B ). 
- THIS ACCOUNT WAS CLOSED AND CHARGED OFF, THEN THEY WENT ALONG AND SUED ME FOR NOT PAYING. WENT TO COURT AND CASE WAS DISMISSED. -NOT HAPPY WITH THERE CASE BEING DISMISSED WITH PREJUDICE THEY WENT ON MY CREDIT REPORT AND CHANGED THE PAYMENT HISTORY TO BEING LATE AS OPPOSED TO BEING CHARGED OFF AND CLOSED. 
-THE EMPLOYEE FROM THE LOCATION WE GOT THE ORIGINAL LOAN FROM KNOW US PERSONALLY AND HAVE TRY TO CHARGE US IN PERSON AT XXXX XXXX LOCATION ON THE WEEKENDS WHEN THEY RUN INTO ME OR MY HUSBAND, WHICH IS VERY UNETHICAL. 
-THEY CALL ME DAILY, MAKING ALL KINDS OF THREATS TELLING ME TO PAY EVEN THOUGH THIS CASE WAS ALREADY DISMISSED AT COURT. THIS DEBT IS NO LONGER VALID. THE MOMENT THEY TOOK US TO COURT THE COMMUNICATION WITH US HAS HAD TO BE CEASED.
Product: Credit reporting or other personal consumer reports

I tried calling Experian to remove all these unauthorized inquires off my report and they told me they can't do that and hung up the phone on me.
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax did not properly protect my personal information and it has been breached by a hacker/unknown sources.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the fair credit reporting act, the following companies have violated my rights : *XXXX account reported late once, but payment was in office and not credited to account- asked for grace as payment was in office *XXXX XXXX account reported late but payment was made- call made and was told they arent going to adjust XXXXXXXX XXXX XXXX XXXX  payment made but reported late, but never sent payment slips and was instructed that they mailed a payment book that I didnt get ; and XXXX XXXX payment reported late, but my account was set on automatic debits 15USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Product: Checking or savings account

On XX/XX/XXXX I initiated an online ACH transfer from my account at [ Navy federal credit union ] to an XXXX XXXX Bank account. The purpose was purchase of a horse.for the price of XXXX $ However, it became apparent that the receiving account was fraudulent. I promptly reported the fraud to my bank, Navy federal credit union which conducted an investigation confirming the fraudulent nature of the transfer. Regrettably, XXXX XXXX Bank has denied my claim, leaving me with significant financial losses and distress. I am now demanding compensation for the full amount of the fraudulent transfer and Ive been asked by XXXX XXXX XXXX bank to appeal this decision through my Navy Federal which petition was denied and Im left alone
Product: Student loan

Representative named XXXX from Navient is calling my place of employment repeatedly, nearly everyday for a week. He has also contacted my extended family members repeatedly.