23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

I am a XXXX customer with an active account that is in good standing. A few months ago, I started receiving letters in the mail stating that I had a bill of {$1000.00}. I immediately logged into my XXXX account and saw that it had nothing to do with me, so I assumed it was a scam and ignored it. However, after receiving the same bill three times, I called XXXX to ask them what it was about. They told me that they didn't know and that my normal account was fine. I asked them to remove it from my name, and they said they would. 

However, I continued to receive the same letter repeatedly, so I called XXXX again to ask what was happening. The person on the other end of the line informed me that the account had come back as accurate. When I asked why they hadn't contacted me, the person didn't know what to say. They then called the fraud department, who advised them that it was a mistake made by a XXXX representative in store and that customer service needed to cancel the account. They assured me that it would be taken care of. 

However, by this time, the account had been linked to my SSN and reported on my credit report as a missed payment. I asked the person on the phone to ensure that it was removed from my credit report, and they assured me that it would be done within seven business days. This was before XX/XX/2023. After a few days, I checked my credit report again and saw that it had been sent to a collection agency. After spending more hours on the phone with XXXX, I realized that the previous agent had closed the account but had not removed the balance, leaving me in a more serious problem, which was a collection. They advised me to file a dispute, but it did not help. 

Now, I am fed up with XXXX. I have not been able to obtain more credit because of this issue, and nobody at XXXX is taking it seriously. I don't understand why, if a XXXX representative made a mistake, it should be my responsibility. I am extremely upset and want to sue them for this. Additionally, they should erase this delinquency from all three credit agencies.
Product: Credit reporting, credit repair services, or other personal consumer reports

15 USC 1681 section 602 A states I have the right to privacy 15 USC 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish a account without mt written instructions, in addition they also violated 15 USC 1692c ( a ), and 15 USC 1692b ( 5 ). Documents uploaded shows proof. Accordance with the fair credit reporting act XXXX accounts were violated
Product: Money transfers

On XXXX XXXX, 2016 I did a Money Gram transfer through Walmart on XXXX in the amount of {$550.00} with a service fee of {$11.00} for the purchase of a XXXX puppy from XXXX online and XXXX. Their contact Phone : XXXX XXXX XXXX XXXX and email address : XXXXXXXXXXXX. The money gram was sent out at XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX He picked up the money gram the same day at XXXX. He said he was getting ready to ship the puppy but requested a fee to rent a kennel in the amount of {$700.00} in which we were told it was refundable once he receives the kennel back. Another money gram was sent on XXXX XXXX, 2016 at XXXX through Walmart XXXX XXXX XXXX the amount of {$690.00} with a service fee of {$11.00}. This money gram was sent to XXXX XXXX XXXX in XXXX XXXX and received the same day at XXXX. We were told they were shipping the puppy and it should be arriving today. They called back to ask if we looked at the email and that they needed another {$1300.00} for life insurance on the puppy. At this point we know it 's a scam and we have n't received the dog as of yet. No information on air carrier, or flight information that the puppy is being shipped on. I have contacted the company and left an email and phone message and still have not received a call back. I also contacted Money Gram in which it makes me wonder if they are a part of this scam as I talk to them they end up hanging up the phone on me. The numbers that we contacted were XXXX XXXX XXXX XXXX, ( XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. All these numbers when you contact them have a foreign person speaking and will hang up on you once you get into asking questions. I ca n't believe people can sleep at night doing stuff like this but I will not let this happen to someone else. I can be reached by cell at XXXX XXXX XXXX XXXX for any questions or concerns. Thank you!!
Product: Credit reporting or other personal consumer reports

I recently discovered that an auto loan account with account number XXXX was fraudulently opened in my name at XXXX XXXX XXXX XXXX, I did not authorize this account and request its immediate deletion from my credit reports also the address XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX is fraudulent, never live here.
Product: Bank account or service

I had XXXX high balances on XXXX Bank of America credit cards. I paid the balance in full on both credit cards. The following month I received a bill for each with additional interest. Obama 's credit card act of 2010 prohibits double-cycle billing.
Product: Credit reporting or other personal consumer reports

I have numerous unauthorized inquiries on my Equifax credit report. My information was in the Equifax data breach. I have filed an identity theft report with the FTC which is attached. The inquiries are below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Checking or savings account

I closed my CD account on XX/XX/2023. The amount is XXXX dollars. The bank is Citibank and they keep giving me the same line for months. It goes like this, " It seems the check has been lost. We will put a stop on the check and send you a new one. '' They have done that to me over 4 times. One time they told me to wait for 30 business days. It is now XXXX and still no check. Please help me.
Product: Credit card

Back in XX/XX/XXXX I have a returned credit card payment on my old navy store card through synchrony bank. I corrected the issue a few days later. Moving forward I made all of my payments on time every month. In XX/XX/XXXX I got another returned payment notification and again I quickly corrected the issue. My card has always been set up on auto pay but on this day in XX/XX/XXXX synchrony bank attempted to collect the scheduled payment around XXXX est and my direct deposit did not enter my account until after XXXX that day. Although I made the payment once I was notified that the payment was returned my account with synchrony bank was closed. I spoke to a rep and XXXX managers and was told that there was nothing that they could do to help me. I do n't feel that this bank is for the people, I feel cheated. Ive been working very hard on my credit and to have a closed account on my credit report is just down right wrong. The rep and both managers totally understood where I was coming from and even stated that I 've made all payments on time. They were very apologetic but could not do anything to reopen the account. My current balance on the card is {$57.00} not even close to my {$300.00} limit. Is there anything that I can do to get this card reopened? I am planning to purchase a home this year and I really do not want this on my credit report.
Product: Checking or savings account

On or about XX/XX/2021 my wife and I separated. I was rendered XXXX and jobless and destitute by her actions. USAA Bank contacted me regarding the separation and the separation of our finances and other services. XXXX of XXXX my wife files for divorce. XXXX of XXXX my estranged wife intercepts my mail, withholds it from me, opens it and steals the IRS tax credit check of {$500.00} issued solely to me and mailed solely to me. I notify the bank when I receive notification of a deposit. My estranged wife had maintained an account with {$0.00} in it in both our names. I had tried to remove my name and or close it the previous may but was refused as she was the primary.My estranged wife had stolen my check, signed her name to it, and deposited it in the account via mobile deposit then immediately transferred it to a different account solely in her name. The bank essentially shrugged its shoulders and said there was nothing they could do.but i told them to remove my name on the account and do not cash or deposit anymore checks in my name on the account. My estranged wife repeated the crime again in XXXX, XXXX and XXXX despite my repeatedly notifying them that the checks were stolen and fraudulently deposited without my signature or permission.all told a total of {$2200.00} was stolen from me by my estranged wife despite my warning the bank and reporting it to the XXXX XXXX police department. I was told today that the bank will not be considering it to be fraud of any type and I don't have any recourse through them. My estranged step son works for the bank and I have absolute proof of the crimes. Yet they will do nothing to the criminal nor make me whole for the crime they were complicit in. This is wholly unacceptable as numerous laws as well as their own account rules and regulations were broken by my estranged wife 4 times. 3 times after I had given advanced warning it was occurring
Product: Credit reporting or other personal consumer reports

I am writing once more to express my perplexity regarding your credit bureau 's handling of the investigation into the fraudulent accounts on my credit report. As you are aware, I have submitted the required FTC report to the Federal Trade Commission regarding this fraudulent accounts, and following this submission, XXXX and XXXX have removed these accounts from their records.I have also directly contacted the company associated with these accounts, and they have confirmed the removal of the accounts. Therefore, I am puzzled as to why these accounts are still being reported by your bureau. It is imperative to recognize that as a credit bureau, you are legally mandated to ensure the accuracy and timeliness of your records. Failing to remove these fraudulent accounts not only violates this obligation but also exposes me to further harm. 

XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Product: Checking or savings account

I receive a settlement payment from workman comp compensation I sued to protect myself and I received back pay for social security comp check as well I opened my accounts with those checks I believe I was charge rates higher and monies was missing and I never bothered because I was helping my families XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I WAS HELPING MY FAMILIES AND NOT FULLY AWARES BUT THEN I RECEIVED QUOTE UNQOTE AND DEPOSITED INTO MY ACCOUNT AND I WAS FINED BECAUSE THEY SAID IT WAS BAD THEY TOOK MONIES FROM MY ACCOUNT AND CANCELLED NY ACOOUNT AND DID NOT REFUND MY MINIES A D THEY FINED ME CHARGES XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SO NOW YOU SAY I CAN RECEIVE MY MONIES BACK WE THANK YOU BUT I DONT KNOW WHAT OR IF I HAVE A LEGITIMATE COMPLAINT OR NOT SIR/ MAM???. MY ACCOUNT WAS OPENED XXXX AROUND THE SUMMER TIME I BELIEVED AND CLOSED AROUND XXXX OR XXXX AND MY XXXX XXXX, MY DL # XXXX, XXXX XXXX AT THAT TIME I WAS LIVING AT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX THATS ALL I REMEMBER XXXX XXXX XXXX XXXX XX/XX/XXXX
Product: Other financial service

I was inaccurately informed about how a bank was cashing a check of mine. I use a fifth third product, prepaid service called access XXXX. Fifth third sells this product but does not service it and fails to tell you this till something happens. I will at times cash checks and then put the funds into my XXXX access account, I had been told by 53rd that I had to cash the check and could not deposit it directly on to my XXXX access also since this was a product not serviced by 53rd I would be charged a check cashing fee. I agreed to a fee of {$4.00} and had been paying this fee each time I cashed a check to deposit it on to my card. This had been this way for over a year on this account. 

On XXXX/XXXX/16 I had tried to cash a personal check and the teller at 53rd was trying to sell me on an account called express pay. The teller told me it would cut my check cashing fees in half and save me money. She stated it would be quick, I agreed to talk with a banker and switch thinking it would save me. The teller when ahead and cashed my check and charged me an {$8.00} fee for cashing. I did not know this till after she brought my cash into the banker office, she did not tell me the fee was {$8.00} and in the past I had never been charged this much to cash. 

The teller was very rude and was the person who had pressured me into signing up for the express pay since it would " save me fees '' which it never did. I was inaccurately informed on the check cashing fee and was actually never given a fee amount before agreeing to allowing 53rd to cash my check. 

I had in the past found the XXXX access product to be a scam sell by 53rd as they do not service the product and do not inform you this at the time of signing up. I have in the past dealt with fraud on my XXXX access and it took weeks to get refunded and my money to be released. 53rd fails to inform you that you have to work with a different party to resolve any XXXX access issues.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX, XXXX and Equifax have yet to respond to disputes I have been sending since XX/XX/2020! Under the law you are supposed to provide results and there are serious errors on my credit file with Late payments and negative items. I am unsure why you are not responding at all but these need to be deleted and not ignored. I have tried to call you guys and I can not reach any either. 
Please provide me results for the 3 disputes I have sent you!
Product: Credit reporting, credit repair services, or other personal consumer reports

To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$2500.00}, {$4500.00}, {$2300.00}, {$4200.00}, {$4600.00}, {$10000.00}. 
I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) I am writing to request the method of verification for dispute initiated on XX/XX/XXXX and the subsequent response received on XX/XX/XXXX enclosed with this letter. 
In accordance with FCRA, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed. 
I would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, Section 616, and pursue legal action. 

-- CLOSED ACCOUNTS 1. XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$2500.00} -This is not my account. 

2. XXXX  XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$4500.00} -This is not my account. 

3. XXXX  XXXX XXXX with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$2300.00} -This is not my account. 

4. XXXX XXXX  XXXX  with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$4200.00} -This is not my account. 

5. XXXX XXXX  with ACCT # XXXX opened onXX/XX/XXXX with a balance of {$4600.00} -This is not my account. 


-- COLLECTION ACCOUNT 6. XXXX XXXX XXXX  with ACCT # XXXX opened on XX/XX/XXXX with a balance of {$10000.00} -This is not my account.
Product: Debt collection

XXXX XXXX I received a phone call from a Kentucky phone number and turns out it was XXXX Collections. They informed me they were trying to collect a debt that was made XX/XX/XXXX in XXXX Tn made by a XXXX XXXX with birthdate of XX/XX/XXXX. They also tell me the name of the ambulance service ( XXXX XXXX XXXX and the hospital XXXX XXXX XXXX which this person was taken. I told them they had the wrong XXXX XXXX and I had never been in XXXX Tn and had no idea where it was. They then asked if my name was XXXX XXXX and if my birthdate was XX/XX/XXXX and I said yes. They then, very rudely, tell me they have the right person and I have to pay this debt. They would not listen to anything I had to say so I hang up. 

I go online looking for a phone number for the ambulance service but had no luck, so I look up a number for the hospital. Talked to a very nice lady, XXXX  XXXX. I explained the situation and she looks up if they had a patient on that date. They did have a patient brought in to ER with the name XXXX XXXX XXXX, birthdate XX/XX/XXXX, last XXXX of XXXX XXXX and her address was XXXX XXXX XXXX XXXX, XXXX Tn. XXXX XXXX called the ambulance service ( XXXX XXXX XXXX and then called me back. She told me she informed XXXX the collection agency they turned debt over to was trying to collect from the wrong XXXX XXXX. I didn't get if they had typed in the wrong middle initial or left it out completely. XXXX XXXX gives me the phone number for XXXX XXXX so I can call. I call XXXX XXXX and speak to some named XXXX and explain everything again. All they tell me is a report will be filed so it can be investigated. 

Somewhere along the way XXXX XXXX bought XXXX and then XXXX XXXX sold all debts to XXXX XXXX in XXXX and XXXX XXXX turned this debt over to Phoenix Collections. I have spoken to people from all these groups/agencies and no one will take responsibility for this error so I am forced to filing reports for Identify theft and Fraud.
Product: Credit reporting or other personal consumer reports

I have asked XXXX XXXX, XXXX XXXX and Bridgecrest multiple times to remove my nonpublic personal auto account from the third parties ( XXXX, XXXX and XXXX ) because they didnt give me the option to opt out of their opt out disclosures and they refused. 

I have recently read the GRAMM-LEACH-BLILEY ACT under the Federal Trade Commission and they are failing to comply with the law. 

The GRAMM-LEACH-BLILEY ACT requires financial institutions companies that offer consumers financial products or services like loans, financial or investment advice, or insurance to explain their information-sharing practices to their customers and to safeguard sensitive data. 

The Gramm-Leach-Bliley Act seeks to protect consumer financial privacy. Its provisions limit when a " financial institution '' may disclose a consumer 's " nonpublic personal information '' to nonaffiliated third parties. The law covers a broad range of financial institutions, including many companies not traditionally considered to be financial institutions because they engage in certain " financial activities. '' Financial institutions must notify their customers about their information-sharing practices and tell consumers of their right to " opt-out '' if they don't want their information shared with certain nonaffiliated third parties. In addition, any entity that receives consumer financial information from a financial institution may be restricted in its reuse and redisclosure of that information. 


XXXX XXXX, XXXX consumer and Bridgecrest has failed to disclose this information to me and knowingly and willfully withheld pertinent information regarding the disclosure of my information to affiliated and non-affiliated third parties, XXXX XXXX XXXX, XXXX and Bridgecrest knowingly, and willfully withheld information that explains how I the consumer can exercise that nondisclosure option. 

My account should be removed immediately!
Product: Debt collection

This debit collector is in violation of Hipaa Act of 1996, by sharing detail information of a medical procedure. Facing fines up to a {$1000.00}, payable to me. Even possible jail time. I contacted them for the last time XX/XX/2018. I asked them to remove and they refused. I have forwarded all necessary documention to support this claim.
Product: Credit reporting or other personal consumer reports

XXXX Experian and XXXX are reporting inaccurate information on my credit report. And continue to violate 15 U.S. Code 8 16815-2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION. This erroneous information is ruining my credibility, and I would like it removed entirely from my credit report. List of inaccurate information : the reporting of XXXXXXXX XXXX XXXX XXXX XXXX XXXX is inaccurate and must be deleted as INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT, which makes the reporting of these accounts Inaccurate. Once again, 15 U.S. Code 8 16815-2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION PROHIBITION ( A ) Reporting Information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency If the person knows or has reasonable cause to believe that the data is inaccurate. Duty : a moral or legal obligation ; a responsibility. Accurate : correct in all details ; exact. PROHIBITION : a law or regulation forbidding something As Defined by the IRS. Even if you didn't receive a Form 1099-C, you must report the canceled debt as gross Income on your tax return. The IRS Clearly defines a charge-off as Gross or Ordinary Income. INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT, which makes your reporting of this account Inaccurate. Both XXXX XXXX XXXX XXXX XXXX XXXX are inaccurate and must be removed.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have sent dispute letters to both transUnion and XXXX  showing the inaccuracies they are reporting but have been getting responses stating that the accounts are accurate. Both have been reporting false information. I've been getting reports from different agencies going back at least 2years showing my reports being manipulated. I recently contacted all the creditors asking for information about these accounts and how they were reporting. XXXX XXXX  responded to my letter stating they didn't have any account with my name on it. I sent a copy of the letter to tranUnion and XXXX. They are totally disregarding the proof and continue to report these accounts. I didn't want to clutter up your office so I won't send all the proof I have of the continued violations and false reporting. If you take a look you can plainly see what has been occurring with my reports. XXXX  had the good sense to cease reporting these accounts. Therefore my complaint doesn't involve them. In these copies you'll see the many violations, gross negligence of these 2 bureaus reporting practices. They have kept my credit reports hostage for years resulting in my having to pay higher interest on my accounts I've been able to open in the last several years! Please advise me on the proper steps I need to take to get this handled. Thanks.
Product: Payday loan

Critical XXXX continuously calls me and make threats trying to collect a debt from 2014. They wo n't send me paperwork to verify that I had this loan. They wo n't verify who they are. All they do is call and threaten to take me to jail or file a case against me for check fraud. They have called saying I 'm a liar or cursing me out and hanging if up in my face. Also threatens to come to my place of business.