23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

In XX/XX/2018, I incurred a charge on my credit card for {$6.00}, which was initiated by 5th/3rd Bank ( not me ). I never received a formal letter or statement on this charge and was subsequently charged late fees of {$84.00} on this {$6.00} charge. During this same period, my 5th/3rd checking account had a balance of {$60000.00}. As soon as I became aware of the balance due of {$90.00}, I paid that amount immediately. The late pay of the {$6.00} and subsequent late fees charged in successive months show up as separate instances of late payments and these are the only derogatory item on my credit report. I have attempted to have these derogatory items removed from my credit report by contacting the credit reporting company and contacting 5th/3rd bank. the bank will not allow me to dispute these credit reporting items. 

I contend that I was not adequately notified of these charges, as I had the money to pay the original {$6.00} in my checking account ( balance of {$60000.00} ) and could have easily transferred the money to pay this credit card balance. Additionally, the late fees of {$20.00} per month and the reporting of these late fees as separate charges to the credit bureau is inappropriate.
Product: Credit reporting or other personal consumer reports

I am writing to address a pressing issue regarding inaccuracies on my credit report. Upon a recent review, I discovered late payments incorrectly listed on my accounts. I kindly request your prompt assistance in correcting or removing this information from my credit report. Maintaining an accurate credit history is crucial, and the reported late payments do not accurately reflect my financial responsibility. I believe this discrepancy is due to an error and seek your immediate intervention to rectify it. Also, I contact the companies thru a phone call and they said to fix this. Please conduct a thorough investigation into the reported late payments on my account and take the necessary steps to correct or remove this information from my credit report. 

XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX
Product: Checking or savings account

I went to Santander Bank At XXXX XXXX XXXX, XXXX, MA XXXX on XX/XX/2019 at XXXX XXXX   to deposit {$160.00} that I had in change. {$140.00} of it was rolled plus I had a dollar coin the rest was loose quarters pennies nickels and dimes but not enough to make a complete rolls I was told that they wouldnt take any of the change because it wasnt rolled even though there wasnt enough to make a roll I told him I find it hard to believe that the bank wont except the money and they told me it was just their policy they did however decide to take just the quarters in the dollar coin making my deposit {$150.00} but wouldnt Except the other {$5.00} and loose change I am really mad that my own personal bank would not take my money as I needed the money to be deposited because I am low on funds they told me it was their policy
Product: Checking or savings account

Discover Bank suddenly closed my checking, savings, and money market accounts without prior notice on XX/XX/2022 and denies me access to any of the over {$310000.00} combined in these accounts. They refused to allow me to access the money, provide payment for the balance, or provide a reason for closing the accounts. I was informed that this was " a business decision '' and that I may receive a check in the mail for the balance in these accounts within 60-90 days. I have no access to any of the money, which represents nearly all my financial resources, including my direct deposit paycheck. I also have no access to any account information, statements, documents ( including tax documents ) or account balance to determine if any of my bills paid through their XXXX service were completed. They would not provide me with any reason or cause for this abrupt account closure, although I have been an excellent customer without any prior complaints, deficiencies, account or transaction problems. Obviously after this egregious business transaction, I have no interest in maintaining a financial relationship with Discover Bank, but they have effectively frozen all of the financial assets from the recent sale of my home, which will prevent me from completion the purchase of a pending sale. In return, they have denied me any resource for action or resolution, and not even provided cause for this action.
Product: Credit reporting, credit repair services, or other personal consumer reports

This will be my last Complaint to inform the Credit Reporting Agencies that I was a victim of identity theft. Per Fair Credit Reporting Act Section 605B ( a ) the Credit Reporting Agencies are required to remove any ITEMS which were opened without my knowledge, consent or authority within 4 business days with ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. If the Credit Bureaus do not comply with the requests, it leaves me no choice but to pursue legal action. I need the following items deleted as soon as possible : XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XX/XX/XXXX ; XXXX  XXXX Balance XXXX {$240.00} ; XXXX XXXX XXXX : {$26000.00} XXXX XXXX XXXX XXXX : {$24000.00} ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX.
Product: Credit reporting, credit repair services, or other personal consumer reports

I value your help to REMOVED a portion of the data in my credit file that came about because of FRAUD yet I have items passed on that should be taken out or blocked. Per FCRA segment 605, you are expected to eliminate any records recorded on an ID THEFT REPORT XXXX. I've proactively remembered this report from a past letter and I am including it once more. I've educated my lawyer regarding my aims and they are eager to consider you responsible for your tenacious rebelliousness XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX ; XXXX XXXX XXXX XXXX XXXX, MI XXXX ; XXXX XXXX XXXX XXXX, MI XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX XX/XX/XXXX ; XXXX XXXX XXXX Balance : {$900.00} ; XXXX XXXX XXXX Balance : {$3900.00} ; XXXX  XXXX Balance : {$0.00} ; XXXX XXXXXXXX Balance : {$870.00} ; XXXX  XXXX Balance : {$2100.00} ; XXXX  XXXX Bankruptcy : Discharged Date Filed/Reported : XX/XX/XXXX Reference # : XXXX ; XXXX  XXXX XXXX Balance : {$800.00} ; XXXX  XXXX XXXX Balance : {$430.00} ; XXXX  XXXX XXXX Balance : {$190.00} ; XXXX  XXXX XXXX Balance : {$910.00} ; XXXX  XXXX XXXX Balance : {$1100.00} ; XXXX  XXXX XXXX Balance : {$160.00} ; XXXX  XXXX XXXX Balance : {$140.00}.
Product: Credit reporting, credit repair services, or other personal consumer reports

Im honestly stumped. Regardless of how many times I claim to be the individual writing this letter it seems this message is truly missed. For the record, Im the one whos initiating this disputes under MY NAME. This item is UNKNOWN to ME. I dont get why youre claiming this is fraudulent or of a high risk nature. The documents Ive provided are legit. This is mine, filed with the appropriate agencies & support my position. Lets get the record straight!!! First of all I know that under FCRA Section 619 Obtaining information under false pretenses that any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under title 18 United States Code, imprisoned for not more than 2 years, or both. Most importantly, Ive never sent my documentation to anyone else which seems to be claim constitutes high-risk due to potential fraud. According to FCRA 611 ( a ) ( 3 ) Determination That Dispute Is Frivolous or Irrelevant ( A ) a consumer reporting agency may terminate a reinvestigation of information disputed by a consumer under that paragraph if the agency reasonably determines that the dispute by the consumer is frivolous or irrelevant, including by reason of a failure by a consumer to provide sufficient information to investigate the disputed information. 

( B ) Notice of determination. Upon making any determination in accordance with subparagraph ( A ) that a dispute is frivolous or irrelevant, a consumer reporting agency shall notify the consumer of such determination not later than 5 business days after making such determination, by mail or, if authorized by the consumer for that purpose, by any other means available to the agency.

Again, under 617 Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] Any person who is negligent in failing to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure; and ( 2 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. 
XXXX XXXX XXXX XXXX, NJ XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/2017 Balance : {$420.00}
Product: Credit reporting

I have no contract with MIDLAND FUNDING. They are a known liar and fraudulent company. 
They need to PROVIDE ME PROOF that I signed my WET INK SIGNATURE with their company as they are reporting that I OWE them money as reported by XXXX on my XXXX 

TO MY knowledge, I HAVE NOTHING with them and therefore this debt is INACCURATE and A LIE/FRAUD. They are attempting to collect a debt I DO NOT OWE. 

Here 's what I just received by XXXX : Date ReportedXX/XX/2017 Collection Agency MIDLAND FUNDING Moved to Collection XX/XX/2017 Account NumberXXXX XXXX Balance Amount {$3000.00} Status Collection Source XXXX Credit Report Note : Because XXXX might be monitoring multiple credit report sources, we might send you similar looking notifications for this same activity. 
Questions? Please contact : Collection Agency MIDLAND FUNDING Phone XXXX Address XXXX City XXXX State CA Zip XXXX
Product: Student loan

XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Customer Financial Protection Bureau Supervision , Enforcement & Fair Lending Associate Director XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX OnXX/XX/XXXX, I submitted a complaint to CFPB ( XXXX ) alerting the CFPB of American Education Services egregious lending business practices and services. In my original complaint, I explained how I have exceeded repaying my original loan amount. However, AES fraudulent business practices provide for the creation of fabricated documents that restate loan closing terms and reflect invented terms and condition. This has resulted in AES restating usurious loan repayment conditions. For example, to date I have repaid approximately {$73000.00} ( of which $ XXXX has been paid in interest alone ) on an original principal amount of {$60000.00}. Still, AES claims I owe them {$53000.00}. This is usurious and at this point AES is willfully stealing money from me. In its response, AES through XXXX XXXX Vice President of Loan Operations ; represents that my obligation is represented in a document titled a Note Disclosure Statement. It is my position that this Note Disclosure Statement is a fabricated document prepared by AES to illegitimately substantiate claim to collect and in doing so, also prepared fabricated loan terms to further fleece borrowers. This dubious paperwork has been brought to light in recent NXXXX XXXX XXXX article that was published on XX/XX/XXXX. The article points out : Judges have already dismissed dozens of lawsuits against former students, essentially wiping out their debt, because documents proving who owns the loans are missing. A review of court records by The XXXX XXXX XXXX shows that many other collection cases are deeply flawed, with incomplete ownership records and mass-produced documentation. At the center of the storm is one of the nations largest owners of private student loans, the National Collegiate Student Loan Trusts. It is struggling to prove in court that it has the legal paperwork showing ownership of its loans, which were originally made by banks and then sold to investors. I have included a copy of this article that goes into further detail. It has also been announced that the New York Attorney Genral, XXXX XXXX XXXX is now looking into AES & NCTs business practices ( article included ). I encourage the CFPB to open an examination into AES business practices. It is my belief that a proper examination of AES would lead to deficiencies and conduct worthy of an enforcement action or result in a referral to the proper [ state ] attorney general or other federal authorities. Cc : XXXX XXXX XXXX Vice President Loan Operations - American Education Services XXXX, PA XXXX XXXX XXXX Assistant Director Supervision Examinations Consumer Financial Protection Bureau XXXX XXXX Assistant Director Enforcement Consumer Financial Protection Bureau
Product: Money transfer, virtual currency, or money service

I don't believe that I was properly protected by XXXX XXXX while using Zelle. I've been using that service for years and could have lost thousands of dollars if I mistakenly sent the money to the wrong person. The stress that it has caused me has been tremendous.
Product: Debt collection

This is the third Dept collector coming after me for the same account they sent me documentation about a motion in which they never file the motion and once they file the motion they didnt include the proper information no court date was included only the court room and time I say for supporting documents a contract a phone number or address or any information obtained into this account they could not provide me with anything I called over to XXXX XXXX XXXX which is XXXX and XXXX and they ran my credit and social and birthdate and my address all the way to 1990 and theres no information stating that I old XXXX a bill
Product: Credit reporting or other personal consumer reports

It appears that my credit file has been compromised. Again, I was going through my records & noticed many items which do not belong to me. Since Im a stickler for research, I found that under section 605b of the FCRA you are required by law to remove & block any items which are found to be opened due to identity theft. The dispute items do not belong to me. Im attaching the required FTC Report for you ( learned through more research both parties require ). Please block/remove these files. 
XXXX XXXX XXXX Balance : {$0.00}
Product: Credit card

I opened my Club Carlson ( US Bank CC ) in XXXX '14 since friends gave the service and travel perks such high regards. The most important benefit this CC offered was the " Bonus Award Night '' after paying the annual fee and was of such great value to my family and I that we shifted our hotel stays to align with this company. We used this benefit multiple times with no complaints and felt we always received good customer service at all the locations. When I signed up for this card and paid the annual fee I was certain I would be receiving all of the benefits of the personal card for the entire year. But I recently found out they were doing away with the " Bonus Award Night '' as of XXXX and am strongly reconsidering my hotel loyalty due to the abrupt nature of this change and the radical change within the entire awards system. I had been planning future trips around the hotels within the award system but am not so sure if I want to spend the funds knowing another drastic change may be around the corner.
Product: Debt collection

Debt Validation Request for Accounts # XXXX and # XXXX To Whom It May Concern, I am writing to formally demand validation of the debts reported under the two accounts referenced above. This is a direct request pursuant to the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g, and my rights as a consumer. Let me make one thing clear : I am under no obligation to pay these debts, and I will not do so unless you can fully and satisfactorily validate that these debts are legitimately owed by me and that you have the legal right to collect them.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX child support was paid off lump sum XX/XX/XXXX. However shows negative marks until XXXX. 
Then they tried to put payments on same account from then til XXXX. But reported paid off and closed XXXX. How's that? 

However XXXX XXXX shows non payment for all years also. XXXX, & XXXX. But payments were garnished from XXXX comp for 4 years, Then unemployment after that. So these payments shouldn't show on XXXX XXXX child XXXX case as payments. 
XXXX, XXXX, TRANSUNION have payment negative marks for these years which has severely damaged my credit. XXXX XXXX Co child Support has frauded me by not sending me a 1099 C and reporting Cashout payout sent from insurance company through workers compensation In XXXX. My lawyer had the check cut directly to them from insurance company. I called them at the time And was told false information from Employee. I believe I've been a victim of XXXX bias. Based off RACE. It's unconstitutional and I will be taking legal actions against them for fraud, & non-monetary losses, and defamation. They're all in violation of 15 U.S.C. 1681. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I have been filing complaints with the credit bureau for 5 years and I have still problems with the credit bureau doing there job. Please give me a call at XXXX or via email XXXX XXXX
Product: Debt collection

The bankruptcy reported on my credit file, referenced as XXXX  XXXX Bankruptcy-dismissed ( Reference : XXXX ), is inaccurate and misleading. There has never been a valid case, trial, or judgment associated with this report. No judgment was rendered, indicating there was never a legitimate case. It is baffling how such erroneous information is being reported.
Product: Credit card

Around XX/XX/XXXX I requested in person at Bank of America ( herein BOA ) that they close a credit card account I had with them for XXXX  years in good standing due to their not notifying me of a past due bill because of issues with their paperless billing system not notifying me to pay via email or app as they stated I would be. I contend this was intentional but, can not prove it. I was advised in person at the branch by a XXXX ( at BOA ) that the account was closed. XXXX months later I was notified they allowed an XXXX product charge ( less than {$25.00} ) to go onto the account that I was told was closed which had appeared as a XXXX  day charge off that resulted in my credit rating going from XXXX to XXXX ( approximately ). This occurred in XXXX of XXXX. After contacting BOA customer service multiple times and being lied to by many representatives I finally got an employee to fill out paperwork to correct the issue with XXXX. At this time, over a year later, BOA has still not corrected this issue with XXXX and XXXX. I need this corrected as it is my understanding that all the credit reporting agencies pull from each other but, perhaps that is not correct. This is also why I requested a copy of XXXX documents to correct the issue with XXXX but, they refused. Please help. Thank you.
Product: Money transfer, virtual currency, or money service

On XX/XX/XXXX, I opened a Coinbase account with {$200.00} and purchased Bitcoin. I never made any other transactions. In XXXX, I went to check my Coinbase account to see fi there were any tax impacts to the account and was told to provide identification documents to verify my identify which I did. When I gained access to my account, the balance was {$.00}. I called the Coinbase customer support line on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and each time was told that would open a case with no progress. The only update I received was that I needed to reverify my identity on line. The last feedback that I received was that someone had gained access to my account and that all transactions are final. 

I appreciate the finality of Bitcoin transactions but feel like Coinbase was not responsive and negligent in follow up. The customer support areas advised they did not have access to accounts and did not feel like they were empowered. At no point during my engagement did I feel any confidence that Coinbase was working to address my issue.
Product: Mortgage

In XX/XX/2022 Wells Fargo Home Mortgage admitted that it had incorrectly miscalculated fees and other charges related to my mortgage foreclosure process of {$1000.00}. See Wells Fargo XX/XX/2022 letter attached. 

In XX/XX/2022 Wells Fargo Home Mortgage admitted that it overcharged me {$3300.00} in expenses when it evaluated my mortgage loan modification application. These errors resulted in an overstatement of the attorneys fees in the calculation, which caused my qualified borrower application not to be offered a loan modification. See attached Wells Fargo Letter. 

Wells Fargo Home Mortgage has not fixed my issues and continues to fail to offer me a borrower loan modifications and adequate remediation to my mortgage account which experienced incorrect loss-mitigation outcomes, including wrongful foreclosure.
Product: Debt collection

On XX/XX/XXXX I contacted CCS regarding a debt collection on my credit bureau. At that point, I had advised that I had never received a validation letter ( the rep gave an address in XXXX KS ) I then got a call from my old roommate advising they got a letter at XXXX XXXX XXXX XXXX XXXX KS regarding my debt stating I had a Settlement opportunity. As I advised I no longer reside at the address that letter was sent to in XXXX, KS This means that the validation letter went out and your rep not only disregarded this fact but sent an additional letter to the XXXX address knowing it was incorrect which violated my right under which I feel violates my rights under The US Privacy Act of XX/XX/XXXX 4 U.S.C. as well as violation of 15 U.S.C. Section 6801-8609 also known as the Gramm-Leach-Bliley Act. 

FDCPA/Kansas Consumer Protection Act On XX/XX/XXXX I called CCS and advised I had not received any validation notice and spoke with a XXXX who made a demand for payment on the account. I had advised under Section 809 of the FDCPA that they are required to send validation within 5 days of contact to which they had not done, I made a settlement offer which was immediately rejected and not proposed to her client, and advised I thought they were required to have their client decline the offer first. I was then transferred to XXXX XXXX. XXXX XXXX advised they were waiting on an itemization before sending out the validation letter. 

This is a clear and blatant violation of the FDCPA, as well as FCRA, as the item is still reporting to my XXXX credit bureau. I feel this is a violation of K.S.A. 50-623 ( known as the Kansas Consumer Protection Act ) as first I was in the validation window since I never received a validation notice, the account had been disputed, and an offer was made for settlement which CCS and its employees were legally required as well as had a fiduciary responsibility to take to its client which it did not. 

Additionally, I contacted your office on XX/XX/XXXX requesting your fax number and if you had an in-house attorney. The rep said yes and refused to provide this information. Please be advised I recorded the call and have a copy of the recorded conversation that adds to my claim regarding your deceptive practices.
Product: Credit reporting, credit repair services, or other personal consumer reports

The monthly payment, terms, credit limit, past due, and date of last payment are missing in this account.