Product: Debt collection

Dear Sir/Madam : I began receiving collection alert letters from XXXX for Invoice # XXXX in XX/XX/XXXX, demanding payment for a service that I requested in XX/XX/XXXX but XXXX failed to provide. I have tried contacting XXXX  several times via phone, XXXX ( XXXX ), and mail to provide supporting information and get the matter sorted out, but XXXX has been unresponsive, uncooperative, and falsely confirming that the balance has been cleared from the invoice over the phone then demanding payment again via mail. XXXX has now sent the debt to Transworld Systems Inc., a collection agency. 

In XX/XX/XXXX, I paid {$11.00} on the XXXX website to schedule the delivery for Tracking # XXXX to arrive on XX/XX/XXXX at a specific two-hour window, which I believe was XXXX. 

On XX/XX/XXXX, the day of the scheduled delivery, I was present at the delivery address all day, including the two-hour delivery window, but there was no delivery attempt. XXXX instead marked the package as Incorrect address - Apartment/Suite number, even though all of the address information on the package, including the apartment number, was correct. 

I called XXXX that day at XXXX XXXX XXXX, just about 20 minutes after the package was marked as Incorrect address, to report the delivery issue and request a refund, but I was told that they can not continue with the request and I need to contact again later. [ Please refer to the attachment : XX/XX/XXXX Outgoing Call Screenshot. ] The package eventually arrived on XX/XX/XXXX, three days after the date I scheduled for. 

[ Please refer to the attachment : XXXX XXXX XXXX XXXX XXXX. ] - Wednesday, XX/XX/XXXX XXXX XXXX : Delivery exception - A request was made to change this delivery date ( This was my request to deliver the package at a specific two-hour window on XX/XX/XXXX. ) - Thursday, XX/XX/XXXX XXXX XXXX : Delivery updated ( It was confirmed that scheduled delivery request was accepted. ) - Friday, XX/XX/XXXX XXXX XXXX : Delivery exception - Incorrect address - Apartment/Suite number ( The address, including the apartment number, was correct. ) - Monday, XX/XX/XXXX XXXX XXXX : Delivered ( The package was delivered three days after the scheduled date. I did not make any correction on the address on the package, but XXXX was able to deliver it at the correct address, which shows that they falsely marked the package as incorrect address on XX/XX/XXXX even though they had the correct address. ) Since XXXX refused to continue with the refund request I made over the phone, I resorted to initiating a chargeback through my credit card company, XXXX. 

In XX/XX/XXXX, I received a collection alert in the mail from XXXX, about an outstanding past-due balance of {$11.00}. [ Please refer to the attachment : XXXX XXXX XXXX XXXX. ] On XX/XX/XXXX XXXX XXXX XXXX, I called the phone number XXXX ( XXXX ) XXXX listed on the collection alert letter and explained the situation to a representative. [ Please refer to the attachment : XX/XX/XXXX Outgoing Call Screenshot ] The representative confirmed that they had cleared the balance on the invoice so I no longer had payment due. I asked the representative if I can get a written confirmation via mail confirming that there is no outstanding balance for Invoice # XXXX, and the representative said I will be receiving the letter in three to five business days. I didnt get the letter within the five business days as I was promised, and thought there might be a delay due to the holidays. 

In the last week of XX/XX/XXXX, I finally received another mail from XXXX and thought it was going to be the confirmation of the cleared balance. Instead, it was another collection alert letter about Invoice # XXXX, that I have an outstanding balance due of {$11.00}. [ Please refer to the attachment : XXXX XXXX XXXX XXXX ] In XX/XX/XXXX, I responded by sending a letter to XXXX address listed on the collection alert ( XXXX, XXXX XXXX XXXX, XXXXXXXX XXXXXXXX XXXX ). In the mail I included 1 ) copies of the two collection alert letter I received from XXXX, 2 ) a printed copy of Tracking # XXXX history, with notes describing that the package was falsely marked as incorrect address and failed to be delivered at the date/time I requested, and 3 ) a letter explaining the situation, like I did above, and that I do not owe them a payment for a service that was not provided to me. 

I also sent multiple tweets and direct messages to XXXX XXXX on XXXX ( XXXX ). [ Please refer to the attachments : XXXX XXXX, XXXX XXXX XXXX. ] I never got a response about my letter, tweets, or direct messages. 

I then received a mail early XXXX from Transworld Systems , Inc. that they are trying to collect a debt that I owe to XXXX XXXX XXXX about Invoice XXXX XXXX XXXXXXXX. According to this letter, the amount of the debt is now {$13.00}. The Reference/File # provided by Transworld Systems , Inc. is XXXX. [ Please refer to the attachments : Transworld Systems Collection Letter. ] I called XXXX again at XXXX ( XXXX ) XXXX on XX/XX/XXXX XXXX XXXX  XXXX, and explained this to a representative all over again. [ Please refer to the attachment : XX/XX/XXXX Outgoing Call Screenshot ( Screenshot taken on XX/XX/XXXX ) ] The representative " rest assured '' that the outstanding balance will be cleared out and that I will get a confirmation email after XXXX hours. 

I finally received an email from XXXX on XX/XX/XXXX that a credit of {$11.00} will be refunded to your method of payment within 3-5 business days. As I mentioned above, I already got a chargeback through XXXX, so I do not need a refund to my payment method. What I requested and need is the outstanding balance to be removed from Invoice # XXXX, but XXXX failed to address my request once again. I have sent an email reply, explaining my request with supporting documents once again. [ Please refer to the attachment : XXXX Email XXXX ] XXXX has : Refused to continue with the refund request I made over the phone on XX/XX/XXXX Demanded payment for the scheduled delivery service that they failed to provide Falsely confirmed over the phone that they will clear the outstanding balance from Invoice # XXXX then demanded payment again Ignored the information I provided via mail and XXXX ( XXXX ), and Sent a debt that I do not owe them to collections I kindly request your assistance on this matter. I will also be sending a mail to Transworld Systems , Inc. in a couple days with the information I have provided above, to dispute the debt and have it removed. I will provide a tracking number for the mail later, if needed.