Product: Mortgage

Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against XXXX XXXX XXXX for Unfair and Deceptive Sales Practices Dear CFPB, I am writing to formally file a complaint against XXXX XXXX  XXXX due to their unfair and deceptive sales practices that ultimately led to the termination of my contract and the loss of my {$5000.00} earnest money deposit. My experience with this company has been extremely frustrating and distressing, involving misleading information, lack of transparency, and financial coercion. 
Details of the Complaint : 1. Initial Engagement and Earnest Money Discrepancies : o I began working with XXXX XXXX  XXXX in XX/XX/year> alongside my realtor, XXXX XXXX. 
o The sales representative, XXXX XXXX, initially informed me that the earnest money required was {$10000.00}. This amount seemed unusually high, and I expressed my concerns to my realtor. 
o Due to my discomfort with the initial sum, XXXX provided a contract with a reduced earnest money deposit of {$5000.00}, which, although still substantial, I reluctantly accepted. 

2. Misleading Information and Deceptive Sales Tactics : o Throughout the origination process, XXXX XXXX was deceptive regarding what constituted upgrades in the model home. Despite my repeated inquiries about the differences between the model and the base home, I was met with vague answers and claims that she could not provide specific numbers or details. 
o I later discovered that the model home I toured had significant upgrades not disclosed to me, such as higher ceilings and larger room dimensions. Specifically, the living room in the model was XXXX feet higher than the base model, and the bedrooms were XXXX feet larger. 
o My requests for blueprints or a walk-through of the base model were denied until after I had already invested my {$5000.00}. During that walk-through, I was disheartened to find significant discrepancies between the base home and the model I had been shown. 

3. Lack of Transparency from Loan Officer : o The loan officer, XXXX, consistently failed to provide clear, specific numbers or claimed he did not have access to my file due to servicing changes. This lack of transparency only heightened my sense of unease and reinforced my suspicion of deceptive practices. 

4. Pressure to Invest Further : o XXXX suggested that I could pay an additional {$15000.00} for upgrades to make my base model comparable to the model home, information that was not shared until after I had committed to the contract. This upsell tactic was never disclosed up front and would have impacted my decision to proceed had I been informed earlier. 
o This practice of omitting crucial details and pressuring customers into additional financial commitments constitutes unfair and deceptive sales practices. 

5. Resulting Financial Loss and Contract Termination : o The lack of transparency, misleading information, and continuous redirection during the entire process led me to feel misled and coerced. I ultimately decided to terminate the contract after consulting with a real estate lawyer who specializes in residential and commercial properties. XXXX and her sales manager have reached out repeatedly to attempt to salvage the transaction, even acknowledging that XXXX actions contributed to my dissatisfaction. Despite their verbal apologies, I no longer feel comfortable proceeding with this purchase. 
o As a result, I lost my {$5000.00} earnest money, an amount I would not have risked had I been properly informed at the outset. XXXX XXXX  XXXX ' practice of requiring an unusually high earnest money deposit discourages contract terminations, trapping customers in transactions that may not be in their best interest. 

Conclusion : The deceptive practices of XXXX XXXX  XXXX and its representatives, particularly XXXX XXXX, have caused significant emotional distress and financial loss. The companys actions are in violation of regulatory standards overseen by the CFPB, and I request that this matter be investigated thoroughly. 

XXXX XXXX  XXXX ' actions constitute violations under the Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) as outlined by the XXXX XXXX XXXX XXXX and Consumer Protection Act. UDAAP prohibits any conduct that misleads or deceives consumers, and XXXX XXXX  XXXX failure to provide clear, complete, and truthful information regarding the specifications of the model home compared to the base model falls within this definition. By misleading me through omission of key details and engaging in deceptive communication practices, XXXX XXXX  XXXX has failed to uphold its legal obligations under both UDAAP and the XXXX XXXX, which are designed to protect consumers from exploitative and unfair business practices. 

I respectfully request the CFPB to take action to prevent XXXX XXXX  XXXX from continuing these predatory and deceptive practices. Additionally, I seek reimbursement of my {$5000.00} earnest money deposit due to the unfair conduct that led to my contract termination.