Product: Mortgage

My fiance and i viewed a new construction home on XX/XX/XXXX. We liked the home ended up putting earnest money down and signed a contract for a conventional loan. The following week we received a path which stated we needed to pay down a credit card. That was completed the following day and proof was sent to their lender. I kept in contact with the lender who stated nothing else needed to be done. I was then told about a month later that the child support letter needed to be reduced. I told him that court was delayed due to covid-19 but i could get a letter from our attorney with their recommendation to the judge. Lending said this would work and the letter was sent over. When court was completed in XXXX, I called lending and let them know the amount was lowered per the judge to the amount listed in the letter. The lender then ( after 5 months ) ran our credit without permission and then said that he doesnt believe the loan will work. From that day on XXXX XX/XX/XXXX XXXX it was literally a different story each day. One day we were told that the student loan payment amount would have to be reduced, the next day I was told no it was fine but i need to pay off a different loan. Then the day after I was told that I needed to just bring the money that was needed to pay everything off to closing and those loans would be paid at closing. I was then told that it was not going to go through as the income was not enough. I asked how when all of the income was laid out before we signed the contract. I did not get an answer. I was completely confused as to how we were put under contract and completely changed our lives just to be told 5 months later that they werent sure the loan would go through. I then contacted my lender 's boss and spoke with him. He told me that the loan was FHA and my student loans didnt matter. I was then told that until XXXX came around and taxes were filed that there was no way this loan would be able to be processed. I asked if we were able to push the closing back 3 weeks so that way the income taxes could be filed and was denied. I was shocked as they had already pushed the closing back on their end 3 times. I was also told that no other lender would be able to approve us and they sent the cancellation form was sent. I also contacted the lender one last time to get some answers and he lied to me saying we were put under contract without pre-approval. He then said the loan was unworkable and he let it sit for 5 months. He also said he never submitted it to underwriting but just told me it was denied. I was also told that he was trying to submit FHA even though I signed conventional and then told me conventional was not even in the picture. He told my realtor the XXXX was under and the next morning he told me it was way to high. I was not even given an option to have another lender look and do the loan. The closing date has also been pushed back 3 times but they were refusing to allow me an extra two weeks to file and get the income they say they required in XXXX. 

When the application was started it was discussed with XXXX XXXX verbally about using Mr. XXXX income as he as in school for XXXX and netted XXXX for the year and in XXXX he made XXXX. Secondly, your company states they ther was no notice of child support and student loans. This however is false as well. XXXX XXXX was informed there was child support and student loans. Our credit was also hit with an inquiry on XX/XX/XXXX. All of these items are on both of our credit reports. If your company missed that in the credit reports, that is not our fault. We were notified on XXXX that we needed to complete an action plan. The only item was to pay Mr. XXXX 's credit card down to {$30.00}. This was completed on XXXX. There was no other communication regarding pre-approval. There was a phone call with XXXX XXXX regarding child support in XXXX as well. It was dicussed that the child support amount is to be lowered in XXXX during court ( court was delayed to covid-19 ). Lastly, Mr. XXXX does not own a business and did not take out any loan including any covid-19 loans. 
I spoke with XXXX multiple times about the status of the loan and I was always told that things were moving along great and the only hiccup was the child support. I received monthly updates from XXXX XXXX with housing updates and closing date updates. Our fist closing date was in early XXXX per XXXX 's email XXXX. It was pushed back to mid XXXX closing per the XXXX email from XXXX XXXX. On XXXX our closing date was moved back to early XXXX per the email from XXXX XXXX. On XX/XX/XXXX, I spoke with XXXX XXXX regarding the child support amount being reduced per the letter from our attorney XXXX received in XXXX. It was at that date that XXXX stated he wasn't sure he would be able to get the FHA loan. I told him that we weren't applying for a FHA loan and we were using a conventional loan. He stated that was wrong. According to our contract, we were under a conventional loan. Thats when the stories started. Everything was different. XXXX spoke with my realtor on XXXX and stated our XXXX was at 58 % and we were good to go and closing was set for XXXX. Then on XXXX he called me and told me the XXXX was too high. It was then that I spoke with XXXX XXXX regarding all of the confusion. He stated that there was nothing that could be done, which was not true, and said the only way to get our earnest money back was to sign the form he was going to send over. I asked if closing could be pushed back to XXXX when taxes could be filed. He stated it was up to XXXX XXXX. I spoke with XXXX and he stated he would need a date for closing and would have to ask his superiors. I provided a date of XXXX and I was told by XXXX they wouldn't wait as they wanted it closed by the end of the year. I was flabbergasted that after all of the moving back their company has done that they claimed nothing could be done. The form was sent over by XXXX and signed. It wasn't until after the form was signed that I was told that XXXX was in breach of their own contract multiple times yet no one would take responsibility and address the concern and fix their negligence.