23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance to the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the rights to privacy. 15 USC 1681section 604 a section 2 also states a consumer reporting agency can not furnish account without my written instructions. Under 15 USCS 166b, a creditor may not treat a payment on a credit card under an open end consumer credit plan as late for any purpose.
Product: Credit reporting or other personal consumer reports

On XX/XX/2023 I advised the XXXX credit reporting agencies XXXX TRANSUNION AND XXXX that this is my THIRD WRITTEN REQUEST asking them to remove or correct unverified, inaccurate reporting accounts listed on my credit report which is negatively remain on my credit report in violation of 15 U.S.C. 1681. warning them that they are required under the FCRA to have properly verified the accuracy of an account listed on my credit report. In the results of their first and second re-investigation, they stated in writing that they verified that these items are being reported correctly. I provided proof of inaccuracy. yet still nothing got removed or updated.
Product: Debt collection

I asked for a debt verification letter and was refused by the collection representative.
Product: Debt collection

on XX/XX/XXXX, I received a flag on my credit report that I.C. Systems placed a collection flag on my credit report, and as a result my credit score dropped XXXX points. Up to this point I had not been contacted in any form ( postal mail, email or via telephone ) by I.C. Systems, and when I called the contact number from my credit report, they informed me they were collecting on a debt from XXXX for an account that resides in Illinois. I informed them I do not now, nor have I ever lived in Illinois, and they said there was nothing they could do that I would have to file a fraud claim with XXXX which I have done to resolve the issue. 

I have not ever resided in Illinois at the service address for the collection account, I.C. Systems did not at any time try to contact me to validate that the debt belonged to me, they just matched my name and took a chance that this account belongs to me which it does not.
Product: Debt collection

From the very first time the collection agency IQ Data International contacted my, they were very rude when talking to me. They talk down to me, constantly tell me " It 's not our fault that you did n't pay your rent, learn to pay your bills '', and say other demeaning things. They eventually stopped making contact after I continuously hung up on them when I realized who was calling and eventually stopped answering the calls. However, in an effort to clean up my credit, I have reached out to IQ Data this year in order to set up some type of payment arrangement and I was told " this is not customer service and I do n't have to be nice to you '', they never let me complete a sentence, they talk over you constantly. When I finally got them to offer something, they told me I had to pay {$800.00} and then the rest would come out of my taxes. After telling them that I ca n't afford that because I only make $ XXXX/year, I was told that 's not their problem and I need to call back when I have some money to pay. They stated that they will not work with me on making affordable payments. I do n't understand how I am supposed to pay this debt with such rude people handling the debt. Please help me!
Product: Debt collection

XX/XX/XXXX Deposit Disposition {$630.00} XX/XX/XXXX Email & Payment {$230.00} From : XXXX XXXX XXXX Date : XXXX XXXX XXXX XXXXXX/XX/XXXX at XXXX Subject : Re : Final Account Statement/Balance Due! # XXXX To : XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX To Whom it may concern, I just paid {$230.00} online out of the {$630.00} from the XXXX XXXX XXXX XXXX I will not be paying for the {$400.00} vinyl damage that the maintenance man caused by dragging a new refrigerator in the kitchen that was witnessed by two people on move in day XXXX. The witnesses offered to help the maintenance man with the refrigerator but he refused the help which led to him dragging the refrigerator in the kitchen causing the scrape marks on the vinyl floor which matches up with refrigerator wheels on bottom. after placing the refrigerator, the witnesses noticed the scrape marks on the kitchen vinyl floor which were caused by the maintenance man, he said not to worry about it. I'm a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that can't physically move a refrigerator by myself. I will not be paying for damages I did not cause. I have been a very good tenant, I have done everything by the book, never paid rent late, stayed an extra 3 months and paid for an additional month for replacement tenants to leave my lease early. I left the apartment in better shape than what we had on move in day. This apartment was originally rented for my mother XXXX who is XXXX of stage XXXX XXXX XXXX. Part of the reason why we had to leave the lease early was because the apartment was not safe for her. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

If you have any questions or concerns regarding these matters, please do not hesitate to contact me. 

Thank You, XXXX XXXX XX/XX/XXXX XXXX XXXX, call to Manager. Wanted to pay {$400.00} of balance, but manager couldn't find documentation and wouldn't accept {$400.00} for remainder balance and had no record of payment and was trying to reach the previous management company. 

XX/XX/XXXX Collections Letter National Credit Systems , Inc. {$630.00} XX/XX/XXXX We contacted both XXXX XXXX  and XXXX  , Inc. to resolve this. XXXX XXXX  didn't have the previous management company 's documentation and wouldn't accept documentation and or hung up the phone on us. Same with XXXX  XXXX XXXX
Product: Debt collection

Received a call on my cell phone stating that they will be at my house tomorrow to bring paperwork because I am being sued. I was like hold on what is this all about? The lady gave me a number to call and said she thought they contacted me. I called the number she gave me and was on hold a long time. The gentleman picked up and was eager to get my info. They named a debt that I was paying to another company and told me my payment declined and now they have taken over. I know for a fact my payment would have not declined because the debt was coming out on payday. I was like look I need to see something in writing because the balance is higher than what it should be he got rude and then I told him XXXX I need something in writing not giving my information out randomly. I asked for a manager. The manager insisted I had to pay {$180.00} a month XXXX bi weekly. I explained I ca n't afford that. I said the best I can do is XXXX and pay extra when I can. She said no call me back when you can agree to the terms and hung up on me. I called back and hour later and got someone extremely nice that explained the company sold and merged and the accounts set without payments. I set up a payment arrangement because of {$100.00} because I do n't want my credit hurt. But the XXXX XXXX people were harassing and lying which is so unprofessional.
Product: Checking or savings account

After receiving my direct deposit pay on XX/XX/2022 from XXXX I have been watching my every day balance cautiously on my account according to whats being spent and it has not been adding up to what it should be. I see less money than it should be. This recently just happened and I check via Citis app on a daily. Overall calling Citi bank about any issue, the bank can hardly resolve any concerns. I still havent received my savings atm card yet that I recently just opened. I will attach what I do see and have for my daily balance, this is reflecting on the app and their website. None of it is adding up. It should be corrected and I wish for someone to contact me. This is my only account that I do use.
Product: Credit reporting

We canceled the time share within the allotted time based on our contract. XXXX XXXX and XXXX both stopped reporting the XXXX tradeline ( after several rounds of credit bureau disputing ) however, Experian is still reporting it. Additionally, Experian is reporting the debt as currently past due with brand new lates each and every month. The true date of last activity was back in XX/XX/XXXX. This is causing us to not be able to close escrow on our home. We just extended escrow 30 days but, must have the incorrect current lates removed and the account removed all together from our credit reports by XX/XX/XXXX.
Product: Checking or savings account

I started a new employer and set up direct deposit into my account on XXXX XXXX I received a paper check instead of direct deposit is it was the first one going into the account the bank proceeded to put an extended hold on my payroll and would not allow access or verify that the check had cleared which in turn overdrew my water bill charging me another {$70.00} in fees and I also was not able to open another bank account elsewhere because Ally Bank have done multiple inquiries on my XXXX XXXX report which are repetitive senseless and on authorized by me which is preventing me from moving my relationship from them I have been a long-time customer they stated this was due to previous overdraft which my account was not negative when this deposit went in there was zero risk as I do not have overdraft on honor, and it does not take over six days to clear a check electronically in todays day and age I have 16 years XXXX experience and XXXX in a corporate setting Im not sure why they failed to see the pre-note coming into the account from my new employer to verify indeed this was a payroll check their customer service has been horrible I have been penalized and charged for senseless reasons and I want reimbursed for these excessive fees that I was charged in this regard I want all their inquiries removed from my XXXX XXXX report
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXXXXXX XXXX extended me three months of forbearance on their own and also under the CARES Act of 2020, during the COVID-19 lockdowns, for XXXX, XXXX, and XXXX of 2020. Even though they promised not to report this forbearance as delinquency, and even though their doing so is supposed to be illegal, they reported the payments as delinquent, negatively affecting my credit report and score. I made the proper request of XXXX. Ive tried to get them to fix this. I filed a dispute with Experian, but XXXX wont budge. This is illegal and immoral. They promised they would not do exactly this, and theyve been evil about it.
Product: Credit reporting, credit repair services, or other personal consumer reports

My credit information ( Social security number, date of birth, address and potentially my drivers license number ) was accessed by an unauthorized source and now is publicly available because of the Equifax security breach. 
This is a huge violation of privacy and potential cause for an identity theft keeping in mind there is no possible way for anyone to undo this.
Product: Credit reporting or other personal consumer reports

I sent a letter to Experian demanding the deletion of all personal identifiable information on my consumer credit report with the exception of this identifiable information : 1. Name : XXXX XXXX XXXX. 2. Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX. XXXX. Phone Number : XXXX. 
Pursuant to the FAIR CREDIT REPORTING ACT 15 USC 1681 ( a ) ( 4 ), I am a federally protected consumer and I have a right to privacy. Not granting me my rights is in direct violation of 15 USC 1681 and all its subsections
Product: Credit reporting, credit repair services, or other personal consumer reports

I have asked experian to VERIFY this information and provide me with copies of any documentation associated with there investigation into to accounts on my credit report
Product: Credit reporting, credit repair services, or other personal consumer reports

Pursuant to the Fair Credit Reporting 15 USC 1681 states the following : There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. The information shared without consent about student loans is not lawful. It is my right to privacy as a consumer pursuant to 15 USC 6801 which states : It is the policy of XXXXongress that each financial institution has an affirmative and continuing obligation to respect the privacy of it customers and to protect the security and confidentiality of those customers non public information. I am the consumer. The Family Educational Rights and Privacy act ( 5 USC 552a ) is a federal law put in place in 1974 to PROTECT THE PRIVACY OF STUDENT EDUCATION RECORDS wether public or private schools. 20 USC 1232g ( b ). 
XXXX XXXX XXXX  and US DEPT OF EDUCATION is to be removed immediately from all consumer reporting agencies. 
The term record means any item, collection or grouping of information about an individual that is maintained by an agency, including but not limited to, his EDUCATION, FINANCIAL TRANSACTIONS, MEDICAL HISTORY, criminal or employment history and that contains his name or identifying number, etc.
Product: Debt collection

This company bought an old debt from XXXX, changed the date to say XXXX, and then proceeded to add interest charges each month, increasing the balance and adversely affecting my credit scores. I contacted them about the the date that it was not the date that the debt occurred that it has been nearly 7 years and they said they can use the date they bought the account, sell it to a sister company and then buy it back and continue on with a new start date for as long as they wish and they are allowed to charge interest even though it went through court already the judge ordered no interest rates to be added to the debt because it was so old.
Product: Credit reporting or other personal consumer reports

This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FRAUDULENT INQUIRIES 1.EXPERIAN XXXX XXXXXXXX All of the aforementioned accounts, and hard inquiries are the result of identity theft and fraud, I have attached a copy of FTC Identity Theft Criminal Complaint ( XXXX ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, and hard inquiries are the result of identity theft and fraud.
Product: Credit reporting or other personal consumer reports

The credit bureaus keep disrespecting the laws. I showed them multiple times of how they are violating the Fair Credit Reporting Act. 

The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXX XXXX XXXX Account Name : XXXX XXXX XXXX XXXX XXXXXXXX Account Name : XXXX XXXXXXXX XXXX XXXX # XXXX Unauthorized Inquiries : XXXX XXXX XXXX XXXX  According to 15 USC 1681i ( 5 ) the credit bureaus have to modify or delete accounts that are not reporting accurately According to 15 USC 1681b ( 1 ) the credit bureaus don't have no written premission According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.

I can go on and on and on The credit bureaus have no respect for the laws. 

Someone needs to hold them accountable for this
Product: Credit reporting, credit repair services, or other personal consumer reports

Hello I am reaching out because the listed accounts, -showing the dates and what bureau that it posted on is a part of identity theft. I attempted to resolve this with the bureause below but I have not been successful. 

XXXX XXXX XXXX XXXX XX/XX/2022 XXXX  XXXX Miscellaneous Finance XX/XX/2022 XXXX XXXX XXXX Miscellaneous Personal Services Other Than Medical XX/XX/2022 XXXX XXXX Credit Unions XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXX XXXX XXXX Credit Unions XX/XX/2022 XXXX XXXXXXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXX XXXX XXXX Credit Unions XX/XX/2022 XXXX XXXX - XX/XX/2022 Equifax
Product: Credit card or prepaid card

On XX/XX/XXXX, XXXX  XXXX processed a refund in the amount of {$330.00} to my closed Citi credit account ending in XXXX ( see a confirmation email attached ). The account was closed by Citi in XX/XX/XXXX. On XX/XX/XXXX, I contacted three different Citi representatives ( including one supervisor ) asking them to access the account and verify the receipt of the refund. All three Citi representatives stated that this account was not in their system and that there was no way for them to locate this refund. I offered to provide a copy of my credit card agreement or my old statements to help locate the account. They refused. I'm attaching my old credit card statement and my credit card agreement to this complaint as well.
Product: Mortgage

My husband and i are in the process of refinancing our home after 11 years. We just found out there are Big Issues for my score and it 's directly attributed to mis information reported by Wells Fargo.
First one : reported for  XX/XX/XXXX  : Spoke with   XXXX   XXXX  , Employee #  XXXX  who explained to me that our  XXXX  Payment did not go through, did not bounce, it simply did not get processed. She told me No late fee, No late posting would occur because it was Bank Error. Well, it did get reported as a 30 day late.
Second one : On my credit report, it showed that our  XX/XX/XXXX  payment was 30 days late, when I pulled the file from  XXXX , I found my husbands notes of speaking with Wells Fargo and they told him the payment did not get processed because of a wrong account number? But Wells Fargo does not ask us to give the account number because they store it. So again it was bank error and they supposedly corrected it. But it shows on our credit report as another late payment.
<P/>
We have our Conformation # 's on the date payment was accepted. This is impacting my credit score horribly. Plus, our other cards where we have never had an issue have dropped our available credit due to this and now it looks like we ran up our balances, when in fact we have been paying them down. This is horrible timing as we are trying to refinance our home and it looks terrible on our credit.
This morning I spoke with   XXXX   XXXX     XXXX  ext  XXXX . he is senior level management and is supposed to help me with this. When I called him back to say it had also happened in  XXXX , he was less friendly and more rushed me off the phone. but when we started he said to complain to the Credit Companies and sometimes it 's faster. Well, let 's hope so.
<P/>
Many thanks for your help and let me know what else you need!
Product: Mortgage

To whom it may concern, Hello, my name is XXXX XXXX XXXX, and I have a XXXX mortgage on my only home in XXXX. Unfortunately, I needed to utilize the XXXX forbearance program in XXXX. Upon returning to work, I discovered the CARES Act AND the XXXX  portion of the HAF Program had both closed. Therefore, I found myself without recourse to bring my mortgage current. My lender recommended I submit a modification request. However, the 2.8 % interest rate I enjoyed would no longer be available and once the more current 7+ % rate was applied, the lender informed me my debt to income ratio was not conducive to my being approved for a modification. My contact with VA informed me there is apparently a chance more funds will be appropriated and I may be able to receive the same protection as was allotted under the CARES Act ( wherein the arrears would be totaled and placed into a non-interest bearing second mortgage, essentially, and the loan would be placed at the end of the primary mortgage ). If this is possible, please advise me as to the details, otherwise you may add me to the list of XXXX veterans who believed the federal government would certainly never provide access to a forbearance which was followed by no possible way out of the hole created by the forbearance. Please advise me as to the best next move. 

Best Regards, XXXX XXXX
Product: Credit reporting or other personal consumer reports

I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 credit bureaus to validate these accounts ( A ). It is not permissible to fail to validate these reporting accounts as unverified information without providing any proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and correct : XXXX XXXX XXXX XXXX Balance Owed : {$31000.00} XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX XXXX Balance Owed : {$31000.00} XXXX XXXX XXXX XXXX Balance Owed : {$31000.00}
Product: Credit reporting or other personal consumer reports

XX/XX/year> : Contacted Lexis Nexis Consumer Center to request consumer report after not being able to purchase a new homeowner 's insurance policy for my home at XXXX XXXX XXXX XXXX, XXXX XXXX, Fl XXXX Received report : ( 1 ) noted they had an incorrect address for me on the entire consumer report. They had my address as : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Fl XXXX ( this is a condo about about XXXX mile from my home ). My address is XXXX XXXX XXXX XXXX, XXXX XXXX, Fl XXXX. ( a single family home ) ( 2 ) noted on report 2 insurance claims ( one from XXXX XXXX and one from XXXX ) The 2 claims were at an address where I have never lived - XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX ( a very similar address to mine ) I have repeatedly contact them via phone, email, and written letters to ask to have the 2 insurance claims removed from my consumer report. They are not my insurance claims, or my address.
Product: Credit reporting or other personal consumer reports

I believe FCRA 605B mandates the removal of any erroneous accounts from my credit report. Could you review the documents? Some accounts listed are inaccurate in terms of reporting, with incorrect amounts and dates.
Product: Debt collection

I am seeing accounts in collection that are not mine trough my credit report. Also, I have not been notify on any of this.
Product: Mortgage

I submitted a complaint prior to this but it was prematurely denied. PrimeLending responded with a duplicate loan number, which was never even processed for a loan. I expect a just investigation.
Product: Credit reporting, credit repair services, or other personal consumer reports

This company has listed my account as delinquent and/or charge-off. According to federal law this is a violation of my rights as a consumer. A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. Therefore, should never be reported as late nor should it contain a balance because it contains a finance charge. A finance charge is the sum of all charges, which means this account was paid in full upon this company using my credit card ( social security card ). I am in complete distress because I have been attempting to remove this from my consumer report more than once. This company is causing me great distress and these fraudulent actions have been harmful to me.