Product: Debt collection

Dear Sir, I received the notification from XXXX Report on XXXX, saying ALDOUS & ASSOCIATES PL has flagged my account as Collections. Since I am sure I did not owe anything so I checked the company named as " ALDOUS & ASSOCIATES PL '' as soon as possible. Information showed here : Company : ALDOUS & ASSOCIATES PL ; Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I called them quickly on XXXX, and ALDOUS & ASSOCIATES PL told me they can not find any record in their system including my name and my date of birth, so I do not need to worry about that and could submit a dispute report with XXXX, which should be fine. 

Therefore, I called XXXX to submit a dispute report on XXXX quickly and they opened a case for me to investigate the thing. However, today, XXXX XXXX I received the result from XXXX, saying the Collection would be remained, since " The company that reported the information has certified to XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details ''. 

Then I looked for the details, and I saw this report showed two names, one is mineXXXX XXXX XXXX XXXX XXXX  the other is XXXX XXXX XXXX XXXX  I can not recognize. I promise and make sure I never used other names and never know the " XXXX XXXX XXXX Thus, I called the XXXX firstly to ask for the reason of the dispute failure. However, the person was indifferent and said nothing they can do. It is not their responsibility to link two names together, and the only thing I can do is to call ALDOUS & ASSOCIATES PL to let them get a new collection. 

Also, they told me because I was associated with XXXX XXXX XXXX XXXX before, so it might be the reason I owe the money. However, I moved from XXXX XXXX three years ago, which is so ridiculous and irresponsible. Even though, I called XXXX to check whether I need to pay any money to them and they helped me to check and told me " no ''. 

Later on XXXX XXXX I called ALDOUS & ASSOCIATES PL for three times. Every time after they helped me check that my information including name and date of birth was not in their system, they transferred my call to their supervisor for the three times. Firstly, the supervisor hanged up my call two times after our discussion; secondly, even I told him I am not XXXX XXXX and I do not know him, he showed indifference and asked me whether I can pay today to remove the record. It is so unreasonable and made me crumbled again and again. Thirdly, they confirmed that my name is not linked to XXXX XXXX and reported XXXX XXXX XXXX case to three credit bureau departments individually but only XXXX reported the thing. Lastly, with the last call, the supervisor asked me to mail to credit report to their XXXX XXXX to check that. 

In conclusion, I felt helpless and unrespectful during the process. Firstly, I did do nothing with this case. I have the outstanding credit report in the past four years and did not owe nothing with any banks even I have 15 accounts. It should not be my false. Secondly, it showed like XXXX and ALDOUS & ASSOCIATES PL kicking a " responsibility '' ball to each other. XXXX said they can not do nothing, which is due to ALDOUS & ASSOCIATES PL linked the two names. But ALDOUS & ASSOCIATES PL said they reported the case without any other names and to three departments but only XXXX has the problem. So what? Am I wrong in the process? I should be the person who stand all things and need to fight with my right. Thirdly, ALDOUS & ASSOCIATES PL asked me to mail the credit report, but why? Why I need to afford the fee, why I need to waste so long time to quarrel with them for a wrong collection with me?? Fourthly, I doubt work efficiency of ALDOUS & ASSOCIATES PL company, why did they confirm at least five times that their system did not contain my name but say the information is correct with XXXX XXXX. Fifth, the supervisor from ALDOUS & ASSOCIATES PL was mean to me since I stressed many times here, I am innocent in the case from the begining but they only can say, " I can not search any information of you '', " I do not know why '', " I can not provide any help '' but they can confirm the information is correct when I submit the dispution to XXXX. 

I will attach the whole credit report XXXX procided in this case. Even I resubmitted the XXXX again, but I can not trust neither of them, ALDOUS & ASSOCIATES PL and XXXX. I hope this record can be removed as soon as possible since it impared my credit score for XXXX points and limit my activity in the future. 

Thanks for your patience to read my message and I hope that could be solved as soon as possible.