23daVinci/CFPB_Complaints huggingface dataset:
Product: Checking or savings account

I hope this message finds you well. I am writing to express my concern regarding the sudden closure of my Bank of America account. I kindly request clarification on the reasons for this unexpected event and guidance on how to resolve the issue. 

Incident Details XX/XX/XXXX : When logging into my Bank of America account, the USB key was automatically deactivated, and I successfully accessed the account using SMS authentication. 
XX/XX/XXXX : I logged into my account 12 times, and on these occasions, I was able to access it without SMS authentication or any additional verification steps. 
XX/XX/XXXX ( evening ) : While attempting to log in, I entered my ID and password multiple times. However, I received an alert stating " No matching account found '' on at least two occasions. No alerts regarding incorrect passwords were displayed. Subsequently, I discovered that my account had been closed.
Product: Credit reporting or other personal consumer reports

XXXX XXXX, XXXX, XX/XX/XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA XXXX ( XXXX U.S.C. 1681c-2 ) that you, the XXXX credit XXXX XXXX XXXX block information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXNC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint XXXX as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.
Product: Credit reporting, credit repair services, or other personal consumer reports

To : Whom It May concern : I am writing to dispute a fraudulent charge on my account in the amount of {$2900.00}. 
I am a victim of Identity theft, and I did not make or authorize this charge. I am requesting that the charge be removed, that any finance other charges related to the fraudulent amount be credited, as well and that I receive an accurate statement. This request is made pursuant to the Fair Credit Billing Acts amendments to the Truth in Lending Act, 15 U.S.C. 1666-1666b, 12 C.F.R 226.13. See Also 12 C.F.R 226.12 ( b ) -- OTHER ACCOUNT 1. XXXX XXXX   with ACCT # XXXX opened on XX/XX/2018 with a balance of {$2900.00} -This is not my account.
Product: Debt collection

I tell them not to contact me again and they continue to with a different phone #. XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX
Product: Credit reporting or other personal consumer reports

My account with was never late! I have had exceptional payment history witH XXXX XXXXXXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 
This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 
I demand the late payment reported in 60 days to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Delete the late payments from my consumer reports
Product: Debt collection

I called XXXX when I first got this bill. I was charged an amount for collect calls that was different than advertised. On the phone my son called me collect from was a sticker that said {$1.00} for XXXX or XXXX mins? but ended up being {$23.00} per XXXX minutes. I would have never accepted a collect call at {$23.00} for XXXX mins. So XXXX said we would dispute it, immediately closed that account and opened me a new XXXX. Giving me my same # XXXX XXXX told me I would only be responsible for what I owed them ( XXXX ) for my regular phone service. Then I get contacted by collections for the whole amount. I tell them the agreement and a lady at Receivables Performance agrees to the terms also. Later I apply for a loan for a car and find that on the day of XXXX XXXX 2015 when I made an agreement with RP to pay what I owed XXXX XXXX XXXX ( minus the collect call charges ) @ {$25.00} a month they then put it on my credit report. I recall being told that by paying $ XXXX/mo. would not only get my bill paid, but would keep it from going on my credit report.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have made a dispute concerning the adverse accounts that should be removed from my credit report as per FCRA. Neither the creditor or the credit reporting agency will remove the items disputed. These items disputed are either fraudulent and or unverifiable and no proof has been give regarding the accuracy of the items. 

Remove : XXXX/XXXX XXXX/XXXX XXXX BANK XXXX XXXX OF XXXX XXXX XXXX XXXX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

The information on my credit report is not correct. I do not recognize this information, this is a result of identity theft and i need it to be removed from my credit as soon as possible. It is affecting me in a very negative way.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have previously disputed this item with you > XXXX XXXX XXXX XXXX XXXX XXXX XXXX < and in response you verified the item as accurate, stating that you have verified the information with the court. I contacted the court and their response is enclosed. It is clear they do not report to you or to any credit bureau for that matter ; therefore your original response verifying the item with the court was either an error or a lie. Either way, the reporting requirements do not comply with FCRA 611 ( 15 U.S.C. 16811 ) and the information must be deleted immediately.
Product: Money transfer, virtual currency, or money service

I was trying to activate an account with XXXX app on the app store but it says the bank is not compatible
Product: Money transfer, virtual currency, or money service

This is a follow-up complaint letter to the resolution letter for complaint ID XXXX. I got scammed through XXXX with the amount of {$2500.00} on XX/XX/2022. At that time, when I deposited the check via the BofA mobile app, Bank of America has failed to inform me that there might be insufficient funds to use because they needed time to validate the check, and they did not put a hold on my deposit. If they had placed a hold on my deposit and informed me properly that the check must be validated, a scam could have been prevented. This was not the case when I got a deposit check on XX/XX/2022, immediately I got an email from Bank of America saying that they have placed a hold on that check, and the full amount is not available yet. However, I have not received the same email from Bank of America when I deposited the check on XX/XX/2022. Had they sent me the same email on XX/XX/2022 when I deposited the check warning me that the amount is not available yet to use and might be available 2 days later, I would never have become a victim of the XXXX scam. That being said, after 2 days of putting the amount on hold, the check would have been returned because it was a fake check, and I would know for sure that it was a scam. Bank of America lost my money.
Product: Credit reporting, credit repair services, or other personal consumer reports

The following account is fraudulent, I'm a victim of identity theft, my information has been found on the dark web, and XXXX data breach. The law prohibits false information for being reported. According to 15 USC 16 my rights to privacy act, defamation of character. I demand immediate removal failure to do so will result in {$1000.00} per violation and a lawsuit. This is a violation of my consumer protection rights and account is fraud remove immediately,
Product: Debt collection

Upon a credit check review for a mortgage qualification I was made aware of a collection account for   XXXX   XXXX   XXXX   in the amount of {$1100.00}. I contacted   XXXX   XXXX   XXXX   to get more information and was transferred to Glass Mountain Capital Collection. The little information I was able to find out is the following : On XX/XX/XXXX  someone opened a  XXXX  account under one of my old names.   XXXX   transferred the account to   XXXX   XXXX   who sold it to   XXXX   XXXX   XXXX   which hired Glass Mountain Capital Collection. I told both Glass Mountain Capital &   XXXX   XXXX   XXXX   that I never purchased or did business with  XXXX  and that the name used to open the account in   XXXX   has n't been my legal name since  XXXX . I have asked both companies to provide me account documentation and to date nothing has been received. Also called  XXXX  and they showed no record of an account. I have filed an Identity Theft report with the FTC and a Police Report.
Product: Money transfer, virtual currency, or money service

On XXXX I had my Coinbase compromised. I woke up to notifications from my bank about multiple overdrafts from transactions from Coinbase. I tried to sign into my account and was unable to. My bank was able to resolve the issue within 20 minutes. Coinbase was a whole different story. There phone number is a dead end. I submitted a ticket as recommended. In that mean time I was able to get a response from their social media team with a response that my claim was taken in. No response for claim # XXXX till XXXX in the afternoon. This issue could have been solved in 20 minutes over the phone. Instead we went back and forth over emails from XXXX. They made me jump through multiple hoops to " recover my account ''. Photo verifications, selfies with notes on it with the day. Really ridiculous. Finally was able to unlock my account and they transferred my funds into the new email I used. Well after all that back and forth for days my account that had about {$5000.00} in cypto was drained out to {$24.00} dollars. Literally they had me go through all that when I could have made a new account in 5 minutes. Coinbase is the only account I have that I receive phishing texts and emails. In those emails they sent me they were quick to blame me. Literally all that money was drained out in minutes at XXXX XXXX You'd think that would raise a red flag especially when a hacker could get into my account and change my password and phone so I get no notifications. This has been a complete nightmare and coinbases idea of customer service is horrible. Their security is horrible. Literally trusted this company thinking I'd be safe and got screwed over. The emails I received pretty much told me to kick rocks.
Product: Credit reporting or other personal consumer reports

As per the guidance from the Consumer Financial Protection Bureau ( CFPB ) the document needed and a letter from an advocacy group helping me due to XXXX XXXX debt bondage, which falls under XXXX  according to XXXX-Debt Final Rule 1002.142 ( b ) ( 4 ) -5 -- 1002.142 ( b ) ( 7 ).

I kindly request that you block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act. I am a victim of human trafficking of Debt Bondage and would like for all listed accounts to be blocked and deleted company information Transunion. Please delete the following accounts. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

Hi I am submitting this XXXX XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 71XXXX has me at a score around XXXX. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop n i made this clear for 60 days straight with XXXX  i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers .This was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me severe XXXX and stopping me from getting this job offer n now im XXXX  n cant provide to my XXXX year old daughter PLEASE HELP ME PLEASE im XXXX  now.with no help
Product: Credit reporting or other personal consumer reports

XX/XX/2023 XXXX XXXX XXXX Bank XXXX XXXX XXXX XXXX XXXX, DE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX District Heights XXXX MD XXXX To whom it XXXX concern : Per The Fair Credit Reporting Act, as a Federally protected consumer I am now opting out of any and all authorization, I, the consumer XXXX have inadvertently given you written, unwritten, verbal and non-verbal, per XXXX XXXX XXXX. 

Per XXXX CFR XXXX, states that, A consumer XXXX exercise the right to opt out at any time. 

I am opting out of your reporting services to Transunion, XXXX and XXXX. 


XXXX, XXXX XXXX XXXX for XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

Experian has FAILED TO INVESTGATE AND CORRECT THE ITEMS MENTIONED IN MY COMPLAINT # XXXX DATE XX/XX/year>. 

THIS IS THE USUAL LACK OF RESPECT I GET FROM MY EXPERIAN QUERIES.
Product: Credit reporting or other personal consumer reports

I disputed inaccurate information being reported on my credit report. There investigation says it's accurate but they can't seem to tell me how they verified any information and keep sending the the same thing that it come back verified. I also have billing statement from the original creditor that prove the inaccurate amounts and payment history and dates but they say is verified.
Product: Credit reporting or other personal consumer reports

As a result of a data breach, my personal information was compromised, leading to unauthorized accounts and credit inquiries being added to my credit report without my knowledge or consent. These accounts and inquiries were not initiated by me, yet they persistently appear on my report, negatively impacting my credit profile. Despite my efforts to address these inaccuracies, they continue to be reflected, raising serious concerns about the security of my personal information and the integrity of my credit report. I request that you investigate and remove the following items : personal information Also Known As : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Experian XXXX - XX/XX/XXXX XXXX
Product: Credit reporting or other personal consumer reports

Blacklist, defamated, forgery restricted discriminated ilegally retaliated I was seriously assaulted... cast for 3 months... back then... 
XX/XX/XXXX for Citibank from XX/XX/XXXX thru XXXX employment investigation was to my favor but they XX/XX/XXXX... providing wrong personal information and credit info.outhere... 

MyXX/XX/XXXXpension was not given to me... asked for docs .... settlements for others... never got an increase, salary from XXXX to XXXX ... .. mocked Checking, pension, XXXX claim .... request, thats what I am asking from this agency to look into.
Product: Checking or savings account

After falling foolishly for a cryptocurrency scam on XXXX I tried to recover my money I sent via XXXX to two different fraudulent accounts in the amounts of {$500.00} and {$2400.00}. I contacted my bank on XX/XX/21 to stop the XXXX payment as they were still pending. PNC bank said they couldnt intervene until the transaction went through, and then I could make a report to try and recover it after they investigated. On XX/XX/21 they closed their investigation and denied my request to recover the funds with no explanation beyond not seeing a reason to do so. They have since frozen my XXXX account, which is inconvenient because thats how I pay my rent, but I am working to get that resolved. 

The below is the details of the scam I provided to the FTC in my report So a friend of mine, XXXX, posted about some cryptocurrency investment on XXXX- I found out later his XXXX  account was hacked, and this was not him who posted this. I asked who I thought was XXXX about the post, and he directed me to someone named XXXX XXXX on XXXX who claims to be a cryptocurrency trader. This person claimed to work for a company coin-hourly that does rapid cryptocurrency exchange, something I know zero about. He told me to make an account with the website. I did. Then I was to send {$500.00} to XXXX XXXX via XXXX- the associated info is XXXX and phone number XXXX according to the XXXX account. This was supposedly his XXXX. Afterwards I sent {$2400.00} via XXXX as my investment to his associate XXXX XXXX- the email associated with that XXXX is XXXX. I received an email from XXXX saying that my investment had generated profit and for me to withdraw it I need to confirm my account and pay the commission of {$600.00} via the XXXX XXXX  to some account XXXX. So I did that. It all happened very fast - there was a lot of back and forth and screenshots shared between me and this XXXX XXXX person to move this all along quickly. I was suspicious but I messaged XXXX through XXXX and he reassured me multiple times, but I was suspicious because the pattern of response didnt seem like him. Then, I decided to message him instead through XXXX. At which point, the real XXXX told me that his XXXX got hacked the day prior and he was locked out of it, so whoever I was messaging with on XXXX was not him. I confronted this XXXX XXXX via XXXX to ask for my money back, and as expected that has not happened. Ive saved most of the conversation through screenshots if you need them Thank you
Product: Credit reporting, credit repair services, or other personal consumer reports

Im reaching out because I tried formally disputing inaccurate and incorrect information that was reporting on my personal credit file. I have reached out several time with the last time being XX/XX/XXXX but XXXX  XXXX  and Transunion are still deciding to report illegal information on my credit file that could be as a result from my identity being compromised from XXXX  data breach- that Im apart of or a mixed credit file of another consumer. This is an automatic FCRA violation of not properly handing my dispute properly because I provided them with documentation on my identity, which shows my address and full social security number.I never received any mail in response to this either. It like I am being ignored! From a XXXX search I know I have rights and reporting this information is a direct violation of my rights. The following needs to be deleted. 
XXXX XXXX {$580.00} XX/XX/XXXX XXXX  {$480.00} XX/XX/XXXX ( XXXX  XXXX XXXX  XXXX ) XXXX {$680.00} ( XXXX XXXX  XXXX ) XXXX XXXX  XXXX   {$960.00} ( XXXX XXXX XXXX  XXXX  XXXX ) XXXX XXXX XXXX {$130.00} ( XXXX XXXX XXXX  XXXX ) It has been 60 days and still no reply, My letters have been not only been faxed, but also uploaded and mail. Yet and still nothing. I am fully aware that we are in the middle of a global pandemic but 60 days and no responses is unacceptable. At this point not only am I being ignored but the credit bureaus are taking advantage of an already difficult situation. If they do not have the manpower to process these requests they should not be reporting. It is quite unfair that as a consumer Im being dragged along.
Product: Credit reporting or other personal consumer reports

Someone used my name to this company trying to book a cruise? It was not me an if you look at my payments I never missed a payment on none of my bills. Everything on my bills are accurate an now they have this on my account that has dropped my credit score causing me to miss out on things I want when all my bills an credit are current. I have called the company an no one has got back with me yet? Very interesting how they said I missed 4 payments on things I dont have any knowledge of
Product: Checking or savings account

I began with {$100.00} in BBVA savings and {$0.00} in checking. I transferred the {$100.00} from savings to checking on XX/XX/19 and my " available balance '' and " posted balance '' for the checking account instantly showed {$100.00}. Seeing that the funds were available, I then initiated a {$100.00} withdrawal using my XXXX brokerage account for the next day. 

On XXXX/XXXX/19, I was charged a {$38.00} " NSF '' fee by BBVA : " INSUFFICIENT FUNDS-RETURNED ITEM ''. I sent an inquiry about the fee saying that the funds were shown to be available but my request for a refund was denied. I sent another message about the misleading " available balance '' and " posted balance '' shown on the site but the representative did not provide an answer for my situation. 

On XXXX/XXXX/19, I transferred {$20.00} from checking to savings and back to verify that the transfers are instant. The " available '' and " posted '' balances are updated immediately and there no indication that the transaction is pending or not complete.