23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

I had a loan through Chase Bank that was heading into foreclosure in XXXX but I sold my home ( for more than what I owed ) before that happened. I recently learned ( while applying for a loan ) that my previous mortgage is being reported by both Chase Bank and XXXX XXXX under two different loan numbers, which to potential lenders appears as two bad past mortgages instead of just one. XXXX XXXX was handling the foreclosure and I let them know in XX/XX/XXXX that I had accepted an offer on my house with an XX/XX/XXXX closing date. On Chase Bank 's behalf, XXXX XXXX provided instructions ( dated XX/XX/XXXX ) to issue the payoff to Chase Bank in the amount of {$680000.00} which included additional interest ( in the amount of {$4400.00} ) calculated through the end of XXXX. The property closed as expected on XX/XX/XXXX and XXXX XXXX says they sent the funds via XXXX XXXX  next day delivery. <P/>I 've attached an eleven page complaint that I filed with Chase Bank on XX/XX/XXXX. Today, XXXX XXXX ( Chase escalations ) called and told me that since Chase can not find where they received the funds, there was nothing he could do to help and suggested I reach out again to XXXX or XXXX XXXX  XXXX. <P/>I learned that sometime between XXXX XXXX and XX/XX/XXXX Chase transferred my loan in the amount of {$680000.00} to XXXX XXXX after it had been sold, closed and funded. I also reached out to XXXX  XXXX XXXX and learned ( for the first time ) that on XX/XX/XXXX XXXX XXXX returned the XXXX XXXX check ( made payable to Chase Bank ) and requested a new one to be issued to XXXX, almost two weeks after the closing date. I 've attached copies of the XX/XX/XXXX correspondence from XXXX XXXX 's. On previous telephone conversations with Chase Escalations, I was told that their notes indicated an XXXX XXXX letter informing me of the loan transfer but they could n't find a copy. Today, mysteriously they were able to find a " Goodbye '' letter dated XXXX XXXX. I do n't have a record or recollection of receiving that letter and it 's apparent Chase did not inform XXXX XXXX prior to the XX/XX/XXXX closing date either. Additionally, the " Goodbye '' letter advises payments made after XXXX XXXX be sent to XXXX but the property closed on XXXX XXXX. <P/>I realize that loan servicing transfer 's are common practice but it 's not my fault that Chase Bank and XXXX XXXX failed to communicate with one another. This loan never should have been transferred to XXXX since both Chase and XXXX XXXX was made aware of the sale in XX/XX/XXXX. It 's obvious that someone sat on the payoff check for almost two weeks. I called XXXX today but the agent could barely speak English and was no help, nor could she offer advice for resolution.
Product: Credit reporting, credit repair services, or other personal consumer reports

The credit agency XXXX and transunion seem to be incorrectly reporting negative factors that consumers ( me ) have with two problems : 1 ) total of all balances on bankcard or revolving accounts is too high ; total of all balances on your open accounts is too high ; The balances on your accounts are too high compared to loan amounts ( they said the same thing in three different ways which made it look like there were three different problems and 2 ) oldest account is too recent.

I have a credit score with these companies of XXXX and XXXX respectively and an 11 % revolving credit utilization. My oldest account started in XXXX of XXXX and others in XXXX and subsequent years. I have no had a late payment except for 1 in XXXX based on an oversight. That is 1 late payment in 14 years! Why do I become a casualty of borrowing with these statistics and make a 6 figure salary? It seems like these companies are out of control. My credit score is better than significantly more than 75 % of the country, my payment record is excellent and my income is significantly higher than the median salary for the United States. I feel there is discrimination here somehow. If I was a white male would I get turned down for a simple loan for an XXXX  I can obviously well afford? 

It is bad enough they operate in absolute secrecy non-transparent to most Americans. Baseless negative marks for high credit utilization when their own credit reports describe utilization as " good '' at 11 % is a false flag to creditors not to do business. Describing oldest account as too recent must be less than 5 years ( if that much time ) instead of 14+ years as they have done me. Who is watching these companies. It would be fair to stop these credit bureaus from unfairly negatively characterizing the credit of hard working Americans. Where is the uniformity of service as Transunion should not be able to charge {$0.00} to retrieve a credit score when XXXX  provides it with the free credit report to which all Americans are entitled.
Product: Debt collection

I have written multiple letter to ALLY about their accounting practices on my account. On XX/XX/XXXX Ally Sent me a final bill which made no sense in accounting My car was sold in auction with a SURPLUS of XXXX over the RESIDUAL BALANCE. ALLY did not give me any documentation of proof of the sale or sale amount. Ally also took at the profits and then still charged me for payments on the account when I did not have the car. They added fake fees and refuse to adjust this account. They have been reporting this account as owing XXXX. I do not owe this amount The Payment history shows me owing a balance of XXXX in payments being owed datedXX/XX/XXXX but on the final billing statement shows I owe XXXX??
If I owed XXXX total for my lease and paid XXXX+XXXX late fees=XXXX XXXX  total balance -XXXX balance owed XXXX is balance If there was a SURPLUS of XXXX and a XXXX credit where did they go?
There is no accounting for the account once it was sold of fees and sale amount.
ALLY are in violation of 15 U.S.C. 808 15 U.S.C. 802 15 U.S.C. 806 I am requesting a copy of the bill of sale of the vehicle and accounting for all charges and fees I am requesting In detail the break down of the final billing statement dated XX/XX/XXXX Explain specifically in detail where each credit and debit went to and where they came from.
I have disputed this multiple times with the credit bureaus and ALLY continues to report these false claims. My rights are being violated and ALLY as all of these CORPORATIONS are taking advantage of the people. I was never late until loosing my job. They sold the car and made a profit and lost no money and still want to bill me as a customer. This is unfair
Product: Credit reporting or other personal consumer reports

Upon reviewing my credit report, I observed inaccuracies in the listed accounts that need to be reported and corrected by your company.
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actioris have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Credit reporting or other personal consumer reports

I RECENTLY HAD MY CREDIT PROFILE PULLED. UPON LOOKING AT THIS REPORT I HAVE NOTICED THAT THERE ARE ACCOUNTS THAT ARE NOT MINE. PLEASE REFER TO THE ATTACHED IDENTITY THEFT REPORT AND DELETE THE ACCOUNTS AS SHOWN BELOW. I HAVE SENT DISPUTE LETTERS ON and filed a police report XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX Account # : XXXX XXXX XXXX Account Type : Collection Collection Collection Account Type - Detail : Collection Collection Collection XXXX Code : Individual Individual Individual Account Status : Derogatory Derogatory Derogatory Monthly Payment : - - - Date Opened : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance : {$4100.00} {$4100.00} {$4100.00} No. of Months ( terms ) : - - - High Credit : {$3500.00} {$3500.00} {$3500.00} Credit Limit : - - - Past Due : - - - Payment Status : Collection/Charge off Collection/Charge off Collection/Charge off Last Reported : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Comments : Placed for collection - Subject has not satisfied debt. 
Date Last Active : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX
Product: Credit reporting or other personal consumer reports

Consumer Name : XXXX XXXX XXXX XXXX : XX/XX/XXXX Contents of complaint : I am writing to file a formal complaint against XXXX, XXXX XXXX XXXX and TransUnion regarding their handling of a fraudulent bankruptcy entry on my credit report. This entry is the result of identity theft, and despite my efforts to resolve the issue directly with the credit reporting agencies, the problem persists unresolved. Below are the details of my complaint : Identity Theft Incident 1. Nature of Fraud : An unauthorized bankruptcy was filed in my name without my knowledge or consent. 2. Date of XXXX : XX/XX/XXXX 3. Impact : This fraudulent bankruptcy entry has severely damaged my credit report and financial standing, affecting my ability to obtain credit and maintain a positive financial profile. 

Actions Taken 1. Reporting the Incident : I filed an identity theft report with the Federal Trade Commission ( FTC ) ] Report Number XXXX. 
I have submitted a personal statement to the credit bureaus detailing the identity theft and requesting the immediate removal of the fraudulent bankruptcy entry. 
2. Dispute with Credit Bureaus : I have disputed the fraudulent bankruptcy entry with XXXX XXXX, XXXX and TransUnion under the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681c-2, which mandates the blocking of information resulting from identity theft within four business days. 
I have notified the credit bureaus that I am opting out of information sharing and withdrawing any consent for the reporting of this fraudulent bankruptcy. 

Issues Experienced 1. Lack of Response and Action : Despite my disputes and identity theft report, the fraudulent bankruptcy remains on my credit report. Negligent Violation under 15 usc 1681o.

The credit bureau has not removed the fraudulent information in a timely manner, as required by 15 U.S.C. 1681c-2. This section of the FCRA requires removal of such information within four business days.

The credit bureau has not provided adequate verification or a satisfactory explanation for the continued presence of the fraudulent bankruptcy entry.

2. Privacy Violations : The handling of my personal information appears to be inconsistent with privacy protections under 15 U.S.C. 6802 ( Opt-Out Right ) and 16 C.F.R. 313.7 ( Prohibition Against Disclosures to Nonaffiliated Third Parties ). My personal data has been improperly used, impacting my financial standing.

3. Non-Compliance with Fair Credit Reporting Act ( FCRA ) : According to 15 U.S.C. 1681e ( b ), consumer reporting agencies must follow reasonable procedures to ensure maximum accuracy of the information. The continued reporting of this fraudulent bankruptcy indicates non-compliance with this requirement.
Product: Debt collection

They call me XXXX times a day. I do not owe anyone money. Period. I have excellent credit. They refuse to send me a bill in the mail, put it in writing or even tell me who I supposedly owe money. They are the most obnoxious, rude people. I asked who I supposedly owe money to and she hung up on me. Yet every single day, they leave at least XXXX message. THEY NEED TO BE STOPPED!!!!
Product: Checking or savings account

Chase has refused to honor its VISA debit card fraud guarantee. 

A fraud claim was properly filed as XXXX  XXXX XXXX charged {$590.00} for the creation of XXXX XXXX profiles and failed to create either one. 

Documents proving that neither XXXX profile exists are attached. The profile paid for under my name, XXXX XXXX XXXX does not exist, neither does the profile paid for under my business name, XXXX XXXX XXXX XXXX. 

Additionally, the E-mail message from XXXX XXXX XXXX GUARANTEEING THEIR SERVICES is attached as well. 
100 % Money-Back Guarantee No proof of either page creation was provided by XXXX XXXX XXXX. 
After Chase temporarily provided for a {$590.00} credit when they opened the claim, they just reversed that credit without my knowledge and without notifying me. 
The first Chase representative lied to me and told me that XXXX XXXX XXXX provided them with proof of the published profiles. This of course, is impossible as neither profile was ever published by XXXX. 
When I spoke with a supervisor, XXXX who refused to provide his last name, he also lied to me and told me that I had a agreed to a four-month wait time for the services, which of course, I never agreed to. 
Nevertheless, roughly XXXX months have already passed and neither page has been published. While XXXX XXXX XXXX  has refused to honor its GUARANTEE, Chase is supposed to honor VISAs GUARANTEE against such FRAUD. 
THE SERVICES PAID FOR WERE NEVER RECEIVED. CHASE IS BOUND BY VISA DEBITS CONSUMER PROTECTION GUARANTEE. 
The {$590.00} which was improperly reversed MUST BE CREDITED BACK TO THE ACCOUNT PER VISAS GUARANTEE. Chase may of course, chargeback {$590.00} to XXXX XXXX XXXX which has FAILED TO PROVIDE THE PURCHASED SERVICES AND REFUSED TO HONOR ITS WRITTEN GUARANTEES.
Product: Credit reporting, credit repair services, or other personal consumer reports

CRA hasn't removed fraudulent items even after submitting FTC identity theft report.
Product: Credit reporting, credit repair services, or other personal consumer reports

I am a victim of the equivalent credit breach. It is inexcusable this happened. It is inexcusable it took 6 weeks for this to be reported. It is inexcusable that this much data has been stolen.
Product: Mortgage

I began working with XXXX XXXX and XXXX XXXX in XXXX 2015. Several times during the mortgage preapproval and application process I was told that I would receive communication back, either via a phone call or email, however, I did not. Having waited for said contact on multiple occasions over two months, mortgage rates have now risen. Because of their inability to follow through on what they said they would do, and the lack of communication on their part, I had to pursue my mortgage application with another company at a higher rate. My last conversation with XXXX XXXX ended on XXXX XXXX, 2015. He stated at the end of our conversation that I would receive a call back later that day. To date, I still have not received any contact. On several occasions, I had to call his office multiple times in one day. Specifically on XXXX XXXX, 2015, I called XXXX ; XXXX in the morning and XXXX at close of business, only to be told that I would receive a call back both times. I never did receive that call. Instead XXXX XXXX sent me an email to call him the following morning. Since I began the mortgage process, I have been pursing the XXXX Achieving the Dream product with the 3 % Down Payment Assistance Loan. Since XXXX 2015, the rate has held steady at 3.375 %. However, on XXXX XXXX, 2015, the rate rose to 3.5 %. Because I waited to hear back from these award-winning employees, I am now locked in at a higher rate, thus spending XXXX more over the life of my mortgage. I now highly regret engaging in contact with XXXX, believing that I would receive timely correspondence. During the course of my career, I have been trained to spot regulatory violations and this XXXX is glaringly obvious. It is exceptionally unfair that I am now subject to the higher rate and thus more money out of my pocket, because I waited for contact me back. Had these loan officers followed through not only in communication, but with my application, this could have been avoided. Furthermore, having sent XXXX XXXX and XXXX XXXX the XXXX pieces of information that constitute an application and receiving no response to date, this is clear violation of the service level agreements set forth by RESPA statute. I have attached a timeline of events depicting the correspondence between XXXX and myself. Emails and phone records are available upon request. I want to know what XXXX will do to rectify this situation.
Product: Debt collection

Pursuant to 1692C ( a ) ( 1 ) Credit Acceptance called me numerous amount of times that was inconvenient to me Pursuant to 1692C ( a ) ( 3 ) Credit Acceptance called me numerous amount of times while I was at work Pursuant to 1692D ( 1 ) Threatened me to take my car also threatened to furnish my information to credit reporting agencies which harms my reputation Pursuant to 1692D ( 2 ) Credit Acceptance used obscene and profane language Pursuant to 1692D ( 5 ) Credit Acceptance called me over 100 times in the past two years to harass and abuse me
Product: Credit reporting, credit repair services, or other personal consumer reports

good night dear agency, i come here to apologize to you guys for lying to you and saying i didn't know the doubts of my account, i really want to pay XXXX  XXXX please send them back to my account i'll pay all of them thank you very much
Product: Debt collection

I contacted CFPB regarding Account Resolutions of XXXX XXXX XXXX, XXXX, FL XXXX as they were reporting an unvalidated alleged debt and violating HIPPA also by reporting. They were to remove the account in its ENTIRETY from my credit report because it is also a FDCPA violation. They continue to report this account in violation of HIPPA and FDCPA, but now they are reporting as PAID, which it was never PAID, and as CLOSED, but they never provided validation that the debt was ACCURATE or REAL. 

They continue to report this and it needs to be removed. They have never provided additional or verified account level documentation as requested. 

They are currently in willful noncompliance of the FDCPA and violating my rights by doing so.
Product: Credit reporting or other personal consumer reports

Date : XX/XX/XXXX Dear Sir/Madam I am writing to formally request that a security freeze be placed on my credit file, effective immediately, pursuant to Section 605A of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681c-1 ).

1. Restriction on Disclosure of Information ( Section 604 of the FCRA, 15 U.S.C. 1681b ) Pursuant to Section 604 of the FCRA, I demand that no disclosure of my personal information, including consumer reports, be made to any person, organization, or entity that is not legally authorized to receive such information or that does not have my explicit consent.

2. Right to Privacy ( Section 609 of the FCRA, 15 U.S.C. 1681g ) In accordance with Section 609 of the FCRA, I request written confirmation that my personal information, including any medical or insurance information, will not be disclosed to third parties without my prior consent, except as strictly required by law. This confirmation should detail the measures taken to protect my information in accordance with legal requirements.

3. Prohibition of Unauthorized Disclosure under Consumer Privacy Protection Laws Additionally, in line with federal and state privacy laws, I demand that no information contained in my file be disclosed to insurance companies or any other third parties without my explicit, written approval, unless required by law. Any unauthorized disclosure will be considered a violation of my privacy rights and will result in appropriate legal action.

I attempted to make this request through your agency 's online portal, but unfortunately was unable to complete the process. For this reason, I am submitting this request in writing to ensure that the credit freeze is implemented in a timely manner. 

Below is the information necessary to process this request : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX. 

XX/XX/XXXX SS XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

There are unknown hard inquiries on my credit reports. Im requested the verification of the inquiries and the method of verification. On XXXX. XXXX, XXXX, XXXX XXXX, on XXXX. XXXX, XXXX, XXXX  and on XXXX XXXX, XXXX, FIRST HORIZON BANK add a hard inquiries on my credit reports. 
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.

To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Product: Checking or savings account

I had a checking account with wells fargo. My name is XXXX XXXX. The acoount I believe ended in the number XXXX. I wrote two checks to XXXX XXXX XXXX in XXXX and XXXX of 2021. The claim numbers are XXXX claim number XXXX. 
I wrote two check to XXXX XXXX XXXX from my account last year in XXXX and XXXX of 2021. The checks were cashed at a wells fargo bank. I sent a copy of both checks to wells fargo. They drug their feet and I had to make a complaint with you. 

They advised me that I need to submit an affidavitt from XXXX XXXX XXXX representative stating that they never recieveed the checks. Wells Fargo paid out the money but XXXX XXXX XXXX did not receive the checks. 

I obtained the affidavitts and submitted them to Wells Fargo. 
I complaint was filed with you and you followed up with Wells Fargo. 

I have heard nothing from them and it has been months since they advised you tha they had indeed received the affidavitts requested. I have obviously changed banks although my name is on an account with wells fargo in an account with my wife. 

Each check was for {$200.00} dollars for a total of # XXXX dollars. I called wells fargo and they said I needed to confirm my identity even though I called two days earlier and my identtity was confirmed. I talked to the claims department at XXXX, Wells Fargo honored checks which were endorsed by someone other than myself. 
CONSUMER FINANCE contacted them after I made a report last year. 

They admitted to you that they have received the affidavitts I requested. I am asking you to contact them and ask them what the status if of the two claims and have them return my {$400.00} dollars for checks the paid which did not go to XXXX XXXX XXXX and they are clearly aware of the that since they responded to the affidavitts and and advised you in a prior complaint that they had received the affidavitts from XXXX XXXX XXXX. 

Thank You XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Illinois XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, MD XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXXXXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX Balance : {$3800.00} XXXX XXXX XXXX Balance : {$530.00} XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX XXXX  ) XXXX Balance : {$20000.00} XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX Balance : {$640.00} XXXX XXXX XXXX Original Creditor : XXXXXXXX XXXX ) XXXX Balance XXXX {$1000.00} XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX