23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

I want to inform the Credit Bureaus that I was a victim of identity theft and I'm requesting to remove these fraudulent items from my credit file resulting from alleged identity theft. Per FCRA 605B ( 15 U.S.C. 1681c-2 ) CREDIT BUREAUS are required to REMOVE any items listed in Identity Theft. Once again HERE ARE THE LIST OF ITEMS THAT I WANTED TO REMOVE! 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit card

Hi CFPB Staff, I made a purchase from XXXX XXXX XXXX XXXX XXXX  under the premise of receiving an additional {$150.00} statement credit on my Synchrony/XXXX XXXX XXXX  ( attached as Confirmation & Order Status for your Order # XXXX ). This is a Synchrony provided store card for XXXX XXXX. I based this premise on the promotional email which I have included ( attached as Get up to a {$150.00} credit! XXXX XXXX ). 

I complied with all the terms of the offer : Making the purchase between XXXX and XXXX ( XX/XX/XXXX actual purchase ), making monthly payments on time, keeping my account in good standing, and submitting a request for the credit to Synchrony in a timely fashion ( Done on XXXX, attached as Synchrony XXXX XXXX - Your Submission ID # XXXX, includes some unhelpful back and forth with Synchrony rebate support ). 

Here 's a record of the contacts I was able to find in my logs and emails. 

XXXX Email reply to Synchrony request submission email asking for update, was told I needed to wait the full 90 days after the promotion ended by XXXX XXXX. 
XXXX XXXX around XXXX. Can't remember the name of the agent. Spent most of time trying to get them to understand what the problem was. Zero help. 
XXXX Outgoing @ XXXX to XXXX. Spoke to a woman whose name I do not remember, she said she could see the submission and there were no issues, asked me to be patient and wait for it to be processed. 
XXXX Outgoing @ XXXX to XXXX. Got through the automated system and the call was disconnect by XXXX rebate center. 
XXXX Outgoing @ XXXX to XXXX. Spoke to XXXX XXXX this time over the phone instead of email. Told me she couldn't help me, and I needed to call the main line. Denied my request to speak with a supervisor. 
XXXX Outgoing @ XXXX to XXXX. Spoke with XXXX who claimed he put in a request for management review and that I would receive a written decision within 5 business days. I never received anything via email or mail afterwards.
Product: Mortgage

I am struggling to pay my mortgage because I am saving every cent to pay the sale tax buyers that put their hands on my house ( rental property ) because an error from the XXXX XXXX. I have been sending checks to pay the tax for my rental property to XXXX XXXX then the county wrote the wrong Parcel number on the cashier checks. These checks have been going to the mortgage company for my residential property. Now after 5 months of phone calls and meetings with the county they were able to give me back just one check the other check was deposited escrow account and after many trials to reach my mortgage company they said that they cant give me back my money because they need it in my escrow account. Now I have to pay the sales tax buyers $ XXXX and I can not afford my mortgage now.
Product: Mortgage

I have summited I complete RMA Packet to Shellpoint and have asked to postponed my sell date. they there reviewing my document as of  XXXX / XXXX / 17  and they have not postponed my sale date they are double tracking.
Product: Debt collection

In XXXX, I purchased an XXXX XXXX  and a XXXX from XXXX XXXX XXXX. On delivery day, I was called by an associate that the XXXX  was defective and they would deliver me a new one in XXXX. I declined this delivery and informed this associate that I no longer wanted the XXXXXXXX. I did accept the XXXX XXXX. I paid on this account despite getting NO bills from XXXX XXXX or XXXX XXXX... not even on request. I believe I paid off the XXXX. MONTHS later, XXXX XXXX sold my credit to credit card solutions who were demanding over XXXX for the XXXX. I explained the situation to them and to XXXX XXXX, only to be hung up on by both. I refuse to pay for something a did not receive. I have asked for the delivery receipt showing where I accepted this XXXX XXXX  and no one can or will provide this to me. I have been fighting this ever since. My credit is being harmed. I want XXXX XXXX to refund XXXX XXXX and this taken off my credit report. I am done dealing with these people. No one should be able to provide Info to a credit report with absolutely no proof. XXXX XXXX says they delivered it and I am saying yes I had it delivered but it was refused. I want a delivery receipt that states I accepted a defective XXXX. No one can provide me this. I need an investigation. It is not enough for a XXXX XXXX employee saying we delivered this product but can't prove it. That's abuse.
Product: Mortgage

My husband and I applied for a VA loan with Quicken Loans in XXXX, 2015. In good faith, we paid our {$400.00} deposit to be used towards expenses closing this loan. Our appraisal was completed and our home value returned at $ XXXX. Due to unforeseen circumstances, we were unable to move forward with the VA loan and decided to switch to a conventional loan. I was told repeatedly that this would not be an issue based on our good credit ( an excellent score of XXXX ) and income ; and even received a good faith estimate that we would need approximately $ 3k to close the loan. Suddenly, we were advised that a new appraisal would be needed and that one was returned at only $ XXXX, which meant that we would need over $ 18k out of our pocket to close the same loan. To add injury to insult, that reduction in value was after we had just spent $ XXXX in paint, new carpet, and tile work in the house, and the market value in the area has increased based on all realtor websites. I am not sure how one persons opinion ( which is what an appraisal is ) can drop the value of our home by $ XXXX. Quicken refused to use the XXXX appraisal as they said it was a VA appraisal and now we have a conventional application - how is it fair that the same Veteran lives in this house and because we ca n't get the VA loan, now our home is worth less and we are being penalized by being asked to come up with another $ XXXX in cash to close our loan? That sounds like discrimination if I have ever heard it!. This saga has dragged on for over 3 months - and now we are unable to move forward with our refinance due to the undue burden Quicken has placed on us. I have repeatedly asked Quicken to reconsider use of the original appraisal - and they refused. Not getting the VA loan just makes us less of a customer to them. I also asked then to have our {$400.00} good faith deposit returned as we did everything we were asked to do and spent day after day, hour after hour working with them ... calling them ... .having to follow up on them - what horrible customer service! Again the refused as clearly I am not a customer who can make them enough money to want to move forward. This has been the WORST customer experience we have ever had and I hope that no one else has to deal with the same level of incompetence that we have experienced with Quicken Loans!
Product: Credit reporting, credit repair services, or other personal consumer reports

-UNRECOGNIZED INQUIRIES- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX  born XX/XX/XXXX, in XXXX XXXX California information was stolen while incarcerated. From XXXX This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, ( TRANSUNION ) credit reporting agency, remove these accounts is the result of identity theft and fraud, remove all listed inquires and accounts within 4 business days of you receiving this complaint. XXXX XXXX Account XXXX XXXX Date opened XX/XX/XXXX XXXX XXXX XXXX  SS Account XXXX # XXXX Date opened XX/XX/XXXX XXXX XXXX  Acct # XXXX XXXX XXXX  XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX remove this address.These inquires and accounts have resulted in several fraudulent activity appearing on my consumer XXXX credit report. I've attached a copy of the consumer XXXX  credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or negative accounts listed above. The aforementioned accounts, inquiress, collections, appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( FTC Report Number :, XXXX XXXX XXXX Police Report XXXX ) US MARSHALS and proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, and hard inquiries are the result of identity theft and fraud.
Product: Credit reporting, credit repair services, or other personal consumer reports

I've found that my credit report has erroneous information multiple times, including now. According to Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ), the three credit bureausmust check these items ( A ). It is unacceptable to list these items as unverified information without verifying them within the legally mandated time frame. I require an investigation, a correction, or removal of the following erroneous information on my credit report XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I had a deferment on my mortgage due to covid relief at the end of deferment I signed a loan modification agreement and paid my mortgage on time and as agreed. They reported my loan late and that dropped my credit score by XXXX point and now other credit accounts are being closed due to their mistake that will further damage my credit.
Product: Money transfer, virtual currency, or money service

Hello, my name is XXXX XXXX XXXX, and I made a transfer for {$2000.00} on XX/XX/year> to my cousin XXXX XXXX, confirmation # XXXX, phone # XXXX but that money went to a different person enrolled as XXXX XXXX phone # XXXX this thieve has a very similar phone number so I called to ask if they can XXXX  me the money back, but they refused. my cousin had the same phone number for more than 15 years and I have him in my contacts for about the same number of years, so I asked both banks chase and bank of America how could this had happened and if they can help me get my money back and they said they couldn't help me or explain how this happened.
Product: Credit reporting, credit repair services, or other personal consumer reports

I recently applied for an apartment and I got denied again. I didn't know why so today I checked my credit report once again. While doing so I saw items that are not mine. I reached out to the FTC and to my local police department and I am doing this on my own behalf. Again these items are not mine and all need to be deleted from my credit report. XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting Act the list of accounts below has violated my federally protected consumer rights to Privacy and Confidentiality under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C 1681 Section 602 A States I have the right to Privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681 C ( a ) ( 5 ) Section states : No consumer reporting agency may make any consumer report containing any of the following items of information, any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681 S-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is in accurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX collection agency reported two medical collections on my Equifax credit report. I resolved the items with XXXX XXXX and was told by the XXXX XXXX representative XXXX that they sent request over to Equifax to remove the two medical collection items completely from my credit report. Equifax has not removed said collection items. 
The amounts are {$160.00} and {$52.00} From XXXX XXXX XXXX XXXX XXXX or something like that. There was no account numbers listed with the accounts. XXXX XXXX said they sent request to remove items altogether but Equifax has not complied.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 



XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 



15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Debt collection

Keep calling to collect debt for unknown person. Ask for " XXXX ''. No one I know. Keep calling over and over and over despite asking to be taken off their calling list. They hang up as soon as I ask to be put on their do not call list. Now they are blocking my calls to them. These calls are harrasment. Scammers?
Product: Debt collection

On X/XX/17 my bank account which included exempt funds was frozen. I was never notified of impending legal action or court proceedings involving this alleged debt. Upon further investigation papers were served to an invalid address in XXXX XXXX which I was never associated with. Court also had no record of lien until X/XX/17 late afternoon. Funds were withheld prior to that. Funds held caused undue hardship as I am a single mother and those funds were child support received. I had no access to any money whatsoever to care for myself or dependent child. Collection agency also refused to verify any information about debt without me providing them my place of employment. " XXXX '' was rude and unhelpful.
Product: Credit reporting or other personal consumer reports

Kickoff, This is in response to this claim : XXXX This is a new claim with new and updated information. 

Please see attached - my written complaint - my drivers license - my social security card - my proof of address - my credit report showing XXXX, XXXX, and XXXX I had an installment loan with KickOff - you advertise it shows on a customers XXXX + XXXX credit reports- mine does not. 

XXXX only shows on my XXXX credit report It is not showing on my XXXX credit report. 

In this complaint - XXXX - you thought it was because of a fraud alert - that has been removed as the attached credit report shows. 

Now, there is no fraud alert on my XXXX credit report- and I expect your Kickoff tradeline to put put on immediately- as I paid for. 

Also to note - the credit report did NOT have a security freeze for the duration of the installment loan - as you can see I have received other tradelines showing during this time- so there is NO REASON Kickoff wouldnt show - if you guys accurately reported. 

Please have this handled as soon as possible - as you are affecting my ability to obtain credit.
Product: Debt collection

Credit Corp Solutions Inc is suing me for a debt. I was never informed I had the right to dispute or verify the debt. I sent through certified mail a debt validation letter to XXXX XXXX and it was received and signed for on XXXX XXXX XXXX XXXX XXXX XXXX Today on XXXX XXXX XXXX  at approximately XXXX XXXX XXXX XXXX process server came to my door to try to serve me with a court summons even though collection activities is prohibited until they respond to the debt validation letter they received yesterday.
Product: Credit reporting, credit repair services, or other personal consumer reports

Incorrect Employers : LOCAL XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

I have made several attempts to resolve the inaccurate information that is on my credit report. Each time then results is stated as verified correct. How is the information verified correct if I received a letter from the financial institution with the correct information on the letter and have sent the letter to the credit bureau several times. I would like to know how is the information being verified? Im in the process of purchasing a house and this inaccurate information causes higher interest. I just want my credit updated correctly
Product: Checking or savings account

Today I needed proof of 3 cashed checks and I could only access 2. I repeatedly went through all of the search and advanced options to pull the check up, which was showing as cashed on my statement, to no avail. I finally called bmo customer service ( XXXX ) 3 times separate times. Reps have no idea what they are doing, they just keep repeated my name and that they will be happy to help me, then not actually helping at all, being disconnected, on hold for over a half hour with the csr and still can not get an answer on how I can get what I need, then finally being told it would take 2 days for a supervisor to return my call. I then called my branch and they answered the call " bmo, can you please hold ''?. I had to leave a message for the bank manager to return my call, which he did not do. When I called him back just before XXXX, he told he " they would have no idea what cashed checks to give me, and they can not do it anyway ''. I KNOW what checks I need. How can this be allowed to continue? It has been this way since they took over botw and this is my 2nd complaint here. I can not close out my account until I receive my last direct deposit check next month.
Product: Money transfer, virtual currency, or money service

XX/XX/19. Sent XXXX on MoneyGram. My son had already left Indiana  on way to XXXX. Did not go to the XXXX XXXX IN   XXXX to pick up funds. Called Money Gram to cancel transaction. They said it was already picked up. But it wasn't!!! Its still at XXXX and they wont refund.