23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

I have had a Citi XXXX XXXX XXXX XXXX for 6 years. Recently I identified fraudulent activity on my card and another was issued. When I attempted to add my new card to XXXX XXXX it would not work and a block Fraud Alert was placed on my account. I was told that the block could only be removed after I received a letter from Citi with a XXXX verification code, despite correctly answering my security question and verifying both my wifes phone number and mine. This happened initially when I first opened my account, after attempting to add XXXX XXXX, a transaction was denied and a block was placed on my account. At that time I was able to resolve the issue over the phone and have my card added to XXXX XXXX. 2 days ago ( XXXX ) I spoke to a Citi fraud representative, and provided the XXXX code they sent me in the mail. My card was reactivated. While on the phone I informed the representative that I was unable to add the card to XXXX XXXX. I was told the card was already added to XXXX XXXX. I told them that my account showed no cards added. I attempted to add it several times while on the phone with the Citi representative, and I was told again it was already added. The next day I used my card successfully for XXXX transactions and later, again tried to add it to XXXX XXXX. Next, my account was blocked again with a fraud alert making my card unusable. Today, I called Citi Fraud, and was told again, that the only way they could reactivate my card was to mail me a letter with a XXXX code, with which I was to provide them, again. Remarkably, I have serval other credit cards that I have no problem whatsoever adding to XXXX XXXX. So, it is my intention they are doing this deliberately, since it is not perhaps in their financial interest : I pay my card in full each month.
Product: Credit reporting or other personal consumer reports

Subject : Request for Correction of Inaccuracies in Credit Report I am reaching out to address discrepancies present in my credit report, which your company has published and has led to my recent credit denial. The information in question pertains to the following accounts : Under 15 U.S.C. 1681i ( 7 ) Method of Verification, this account is in violation, reported without valid evidence : XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

I want to stress that I did not provide written permission or instructions for these specific transactions to be included in my consumer report. I formally request the blocking and deletion of these accounts, and I emphasize that this request is not in error and is not based on any material misrepresentation of facts concerning the request for blocking these transactions. 

Your company seems to be in violation of the law, as outlined in 15 U.S.C 1681a 2 ( A ) ( i ), stating that a consumer report should not include : " ( A ) subject to section 1681s-3 of this title, any -- - ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report! '' The law explicitly states that Experian making the report should not be included in my consumer report. Utilization, as an experience related to the line of credit extended between the consumer and the reporting entity, should not be included in the consumer report, as clearly stated by Congress.

I insist that you update my utilization to 5 % or below within 10 calendar days or remove all utilization from the mentioned accounts.

Additionally, I demand that you provide all documents on which you are relying for reporting accounts ( 1 ) and ( 2 ) mentioned earlier. This request aligns with your obligations under the Fair Credit Reporting Act ( 15 U.S.C. 1681g ), granting consumers access to these records. The information you are reporting is damaging my reputation and adversely affecting my creditworthiness. 

Therefore, I request and demand that you remove these accounts from my file within 30 days, as required by the Fair Credit Reporting Act ( 15 U.S.C. 1681i ), or verify these accounts.

Apart from the removal of erroneous and unverified information, kindly remove all non-account holding inquiries over 30 days old. According to XXXXXXXX XXXX  XXXX XXXX, XXXX Edition, XXXX  " verification '' is defined as " confirmation of correctness, truth, or authenticity by affidavit, oath, or deposition. An affidavit of the truth of a matter stated, and the purpose of verification is to ensure the good faith of a party 's averments or statements. '' Failure to respond satisfactorily with the deletion of the above utilization & inquiries will result in legal actions being taken against your company, and I will seek {$1000.00} per violation for : Defamation of Character Civil Liability Fair Credit Reporting Act 15 U.S.C 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Thank you, XXXX XXXX
Product: Credit reporting or other personal consumer reports

Dear Experian, I am writing to formally dispute the inaccurate accounts listed on my Experian credit report, which I believe were not properly investigated in accordance with the Fair Credit Reporting Act ( FCRA ). Despite my previous requests for validation and resolution of these discrepancies, it has come to my attention that a proper investigation was not conducted into the accuracy of these accounts. As a result, I request that you immediately remove these accounts from my credit report. 
On XX/XX/year>, the Consumer Financial Protection Bureau ( CFPB ) filed a lawsuit against your organization under Docket Number XXXX for violations related to the improper handling of consumer disputes, including the failure to conduct thorough and accurate investigations into consumer credit report discrepancies. Given the pending legal action and the clear indication of your failure to comply with the FCRAs investigation requirements, I respectfully request the immediate removal of the affected accounts from my credit file. 
As outlined in the CFPB lawsuit, your failure to properly investigate disputed information violates my consumer rights under federal law. As you are aware, the FCRA mandates that credit reporting agencies conduct a reasonable investigation upon receiving a dispute, and provide verified results in a timely manner. The failure to adhere to these provisions has caused significant harm to my creditworthiness, and I insist on the removal of the inaccurate accounts until such time as a proper investigation can be conducted. 
Please consider this letter a formal dispute and demand for resolution under the FCRA. I expect your prompt action in this matter. Kindly notify me in writing of the results of your investigation and confirm the removal of the disputed accounts from my credit report. 
Thank you for your prompt attention to this matter.
Product: Debt collection

A company named XXXX, XXXX, XXXX, & XXXX has served me and is suing me for a debt they bought from BOA that is XXXX XXXX XXXX and what I believe is identity theft as I do not recognize the debt. Someone made a mystery payment in XXXX of XXXX  so that they can reopen the case. This appears to be a gross violation of my FDCPA rights as I read them. This company appears to be the ambulance chasers of debt collection. I have found several complaints from the XXXX  and several lawsuits related to shady collection practices. If my only option is to go to court I will, but I would like to sue them for violation of the FDCPA.
Product: Credit reporting or other personal consumer reports

Despite the multiple previous written requests, the unverified item listed below still remains on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditor documentation on file to verify that this information is 100 % true, accurate & correct.

In the results of your first investigation and subsequent reinvestigation ( s ), you stated in writing that you verifiedthat this item is being reported correctly? Who verified this item? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore, you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( a ) ( 5 ) ( A ) of the FCRA you are required to ... promptly CORRECT or DELETE all information which can not be verified.

Section 616 and Section 617 provide me with a remedy which Im about to seek. You are willful non-complying with the FCRA. 

Since you claim youve verified the item listed below I wanted to confirm my thoughts and contacted the company directly. They did not provide me with any verifiable proof. So, my question comes up again, WHO VERIFIED THIS ITEM? I believe you have not verified these items based on Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) & I will be seeking a legal remedy. 


XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

I recently reviewed my credit report. I see hard inquiries that I did not authorize.
Product: Credit reporting, credit repair services, or other personal consumer reports

Im submitting a complaint to you today to inform you I was the victim of identity theft. I researched on how to remove the fraudulent items in my report and found that I need to visit FEDERAL TRADE COMMISION or https : //www.ftc.gov to file a report and Per FCRA section 605b Credit Reporting Agencies are required to remove/block any items listed on an id theft report. Please find the ATTACHED documents to assist in the blocking of the erroneous information which is being posted to my report. 
Here is the list of items which do not belong to me or were opened without my permission. 
XXXX XXXX XXXX XXXX, AR XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX AR XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX, AR XXXX ; XXXX XXXX XXXX XXXX XXXX, AR XXXX ; XXXXXXXX XXXX XXXXXXXX XXXX XXXX AR XXXXXXXX XXXX XXXX XXXXXXXX XXXX : {$540.00} ; XXXX XXXXXXXX Balance : {$0.00} ; XXXX XXXX XXXX : {$1100.00} ; XXXX XXXXXXXX Balance : {$2600.00} ; XXXX XXXX XXXX XXXX Balance : {$680.00} ; XXXX XXXX XXXX XXXX Balance : {$720.00} ; XXXX XXXX XXXX XXXX XXXX : XXXXXXXX XXXX XXXX ) XXXX Balance XXXX {$690.00} ; XXXX XXXX ( Original Creditor : XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX  ) XXXX XXXX : {$700.00} ; XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX According to FCRA Section 605B ( a ) the CREDIT REPORTING AGENCIES shall block any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
Product: Credit reporting, credit repair services, or other personal consumer reports

Since Covid19 CARES at placed all student loans on hold until XX/XX/2020 my loan company FEDLOANSERVICING placed remarks on all of my loans on my credit. My score dropped 60 points due to this. There is comments of remark removed but that does not clear the report that they reported me and late and does nothing to fix the 60 points my score dropped. I have contacted them by email and phone with no answers. This is disgusting and they have never acknowledged this or even told me that this was happening to my credit. Not an I'm sorry or we are working on fixing this. Who is going to fix my credit score? There is no option to dispute what they wrote on my credit. 
Im XXXX. I have worked so hard to repair my credit and get it to good standing and fedloan destroys me and my score and is hush hush. Fix my credit score and completely REMOVE the notes from my credit scores!
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act Convergent Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Mortgage

I just refinanced my mortgage to a 15 yr fixed. I sent in my payment with an extra payment. I noticed the loan company is not reducing my interest charge based on the principle amount owed. I called the loan company and was told that my interest payment is never reduced from the amortization schedule, that I will always owe the stated monthly interest no matter what the principle is.
Product: Mortgage

In XXXX of this year ( 2017 ) my husband apply to Refinance our mortgage through XXXX ; XXXX XXXX XXXX XXXX. We gave all pertinent information and were given an initial rate. The rate lock has so many days to finalize all paperwork, or we would have to request another rate lock extension. We have and XXXX have requested a subordination agreement requirements from XXXX. XXXX has not made any effort to release the requested information. I have spoken with 5-10 different individuals without any one being able to verbalize the request. I have been unable to speak with the same person on any conversations I have spoken with XXXX. When I finally was assured this was going to be taken care of the processor from XXXX was made to submit the identical information so many times that my husband and I will have to start paying points for any further rate extensions. I have sent information by fax to then be asked for information that only XXXX can give. I have sent all documentation requested over and over again to XXXX as they are being asked by XXXX for the same information. But when the processor submits what they requested to comply, they are being told that the paperwork is incorrect. I have given the processor on 3 occasions permission to speak directly with XXXX to finalize all necessary paperwork to no avail.
Product: Credit reporting, credit repair services, or other personal consumer reports

Ive been back and forth with all 3 credit bureaus Experian, XXXX and XXXX disputing a XXXXXXXX XXXX account since at least XXXX of XXXX. Ive disputed the account online and have disputed it by certified mail twice. Basically XXXX says I owe a balance I dont owe. I have an email from them showing they were supposed to apply a credit to my account which they never did. Ive explained this to the credit bureaus ( Experian, XXXX and XXXX ) sent them the documents and they never remove the account simply because XXXX says I owe it. When Ive shown them in writing they agreed to apply a credit Im owed and they never did. Also proving I dont owe whats being said. The only resolution in this case would be to remove the account from my credit report. I will attach the photo of the email I sent them ( again proving the account is wrong ) along with the balance sheet and the most recent certified mail receipt. Showing Ive made every effort to resolve this matter.
Product: Credit reporting or other personal consumer reports

XXXX, Experian, and XXXX are not resolving credit disputes that was fraudulently applied for.
Product: Credit reporting, credit repair services, or other personal consumer reports

I've reached out to XXXX, XXXX & XXXX XXXX about a company reporting a car repo on there perspective credit reports. XXXX XXXX XXXX is reporting a wrong start date. They're reporting a start date of XX/XX/XXXX which is incorrect. I have made several attempts to resolve with the company and reporting agencies, including XX/XX/19. According to the law, these item has to be removed from my report for report wrong information.
Product: Payday loan, title loan, personal loan, or advance loan

Subject : Urgent Request to Investigate and Halt Unethical Loan Practices Dear : Federal Consumer Protection Agency, I am writing to formally request an urgent investigation into a loan company that I suspect of unethical and potentially illegal practices. 

I originally took out a loan of {$2000.00}, and to date, I have already paid close to {$2000.00} towards this loan. Despite this, my balance still shows as {$2000.00}, which raises serious concerns about the transparency and accuracy of the company 's records. 

Furthermore, every 15 days, the company is withdrawing {$120.00} from my bank account, which has led me to believe that they might be exploiting my account beyond the terms of our agreement. Given these circumstances, I am concerned that this company may be engaging in fraudulent activities, including potentially hacking into my account. 

I respectfully request that your agency take immediate action to : XXXX. Investigate the practices of this loan company to determine if they are operating within the bounds of the law. 
Stop any further unauthorized deductions from my bank account by this company. 
XXXX Review the payments I have already made to ensure that I have not overpaid and, if necessary, facilitate the reimbursement of any excess payments to my account. 
Your prompt attention to this matter is greatly appreciated, as I am facing ongoing financial harm due to this situation. 

Thank you for your assistance. 

Sincerely, XXXX XXXX
Product: Credit card

My husband and I attended a XXXX XXXX XXXX timeshare owner 's luncheon on XXXX/XXXX/16. We were presented the opportunity to apply for the XXXX XXXX XXXX Credit Card where we could earn statement credits toward Diamond transactions ( like the annual HOA fee ). We were told there was a special offer on the card for 0 % APR for the first 6 months billing cycles, then it would go to 15.24 % after that. We applied and were approved and given a " Credit Card Cardmember Account Summary Initial Disclosure '' with all terms and conditions including the 0 % APR for for six billing cycles and then 15.24 %. This printout is time stamped with XXXX/XXXX/16 XXXX ( attached ). I just reviewed our XXXX statement and realized there is no initial 0 % APR and the interest rate is listed as 15.49 % ; which does n't even match the initial disclosure we were given. In fact, the cash advance APR from the statement does n't match the disclosure either. We are still within the first six months of our billing cycles so no interest fees should be charged to us yet. We feel completely duped and a bait XXXX switch situation happened to draw us in to apply for the card and then we received a completely different product.
Product: Credit reporting or other personal consumer reports

Per the FCRA as a Federal protected consumer I am now opting out of any and all authorization I the consumer may have given you written or non written verbal or non verbal I am now rescinding that authorization via 15 US code 6802 effective immediately and indefinitely. The law states that I have the right to opt out of anything reported on my credit report. Starting XX/XX/2024 : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX. I would like to opt out of all these being reported on my credit report. I expect prompt compliance with this request and confirmation of the opt out within 30 days of this CFPB complaint. Failure to comply with this request may result in further action being taken to protect my consumer rights under federal law. Thank you.
Product: Debt collection

Real time solutions is sending letters to my home with my ex wives name on them. This is upsetting myself & my current wife of 8 years and not wanting to explain to our children the names on this mail. My ex and I had a very messy divorce and real time solutions is aggravating my emotional state. I had to spend many years recovering from that emotional nightmare and these letters are now bringing major emotional stress to my life.
Product: Debt collection

XXXX, XXXXXXXX XXXX SOC SEC # XXXX DOB XX/XX/1999 ADDRESS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX CONVERGENT OUTSOURCING {$440.00} Your company have violated FCRA XXXX ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report.

I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft.

( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ).

( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) The repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity.

A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information.

The reference items are listed below please take this matter very serious CONVERGENT OUTSOURCING {$440.00} I have report your company to consumerfinance.gov As a form of record and I am prepare to sue your company Example In re XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, Case No. XXXX, in the XXXX XXXX XXXX for XXXX XXXX XXXX XXXX California Stop collection proceedings against me Signatures on applications and accounts Investigators report XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/1999 ADDRESS XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX