Product: Credit card

I contacted Seventh Ave on XX/XX/XXXX when I was made aware that a fraudulent account with account number being XXXX was opened with their company using my information I explained to them that I did not open this account I did not give my permission for this account to be opened and would like for this account to be closed until an investigation could be done and completed. I was told that the account would be closed and labeled as a fraudulent account it was not closed the thief was still able to use the account and it was labeled as a fraudulent account. I also asked for them to stop reporting this account to the credit bureaus as my account because it was fraud and everything associated with the account was used falsely to obtain a fraudulent account starting with my personal information my social security number and my date of birth all stolen by a thief. The address being XXXX XXXX XXXX XXXX XXXX, Texas XXXX has no affiliation with me I have no idea who lives here as I have no affiliation with anything or anyone in Texas also the phone number used on the account XXXX even the banking information that is associated with the account with the last 4 digit being XXXX are not associated with me in anyway. I have contacted Seventh Ave on Multiple occasions ( 20 times to date ) trying to get this cleared up and with each call I am told something different or redirected calls are not being noted in the account when I am calling neither is the information that this account is a fraudulent account being noted on the account. I have made a police report I have filed an identity theft report I have signed and had a affidavit notarized and all information needed to prove this account does not belong to me was sent out to Seventh Ave showing that I never opened an account with this company or gave my permission for anyone else to open an account with this company using my personal information I have filed disputes with all 3 credit bureaus yet because Seventh Ave is still reporting this as my account its still going on my report they are not reporting this as a fraudulent account also Seventh Ave has yet to respond with any letters to my request or reach out to me. I called again today XX/XX/XXXX at which I spoke to a XXXX XXXX the same person I have spoken to on XXXX different occasions to make sure that my packet of information was received in which I sent out on XX/XX/XXXX I was informed that it was and the account would be closed at that moment. I was also told that 4 letters had been sent out to my home address but I have never received any correspondences from Seventh Ave none!! as my informed delivery from The united states postal service would have recorded that information. so I asked if the letters could be sent out again including a letter stating that the account was closed and that Seventh Ave would stop reporting this Fraudulent account as mine to the credit bureaus she responded by saying she would resend the letters out and I should receive them in 7 to 10 days at which point I explained to her that because I had not received anything from the company I was not to confident that any letters had been sent out to me and that I felt it would be best for me to contact the police officer that is over my police report and have him step in and speak with someone because I feel like I have been getting the runaround that Seventh Ave. That the company has not been interested in investigating this matter at all I explained to her that the matter could be cleared up if they traced that banking information that they have on file and it will show that it does not belong to me or that I have any association with any of this but once I spoke about giving the police officer the updated information about the bank account linked to this account XXXX XXXX became a little upset and started telling me all the hoops that police officer would have to jump through in order to contact them. At that point I told her it seemed as if Seventh Ave was making it easy for the person who stole and used my information to continue to get away with fraud under may name! that I felt Seventh Ave was NOT cooperating with me to help me get this cleared up. I have been fighting to get this removed from my account since XX/XX/XXXX and I am still having problems with even getting letters sent out to me I have given them my correct address and I have sent in proof that I have never lived in at the address associated with this account in Texas also that I have never lived in Texas or have any affiliation with anyone that does live in Texas none of this is my doing. I need help with getting this cleared up and taking care of this is fraudulent account and Seventh Ave is giving the thief more protection than they are with helping me to get this taken care I don't know what else to do about this I guess I will also have to contact my State Attorney general office for extra help in fighting this matter even with the credit bureaus they are going by what this company is reporting and will not take my disputes seriously because this Seventh Ave keeps reporting that the information is accurate when its a Lie. It is not accurate this account does not belong to me I did not open this account this account was opened fraudulently I did not give my permission for this account to be opened I am willing to work with the law enforcement to help get this account closed and stop the false reporting to my credit report.