23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

I hope this letter reaches you under favorable circumstances. I am writing to express my ongoing frustration and dissatisfaction with the unresolved issue of fraudulent items persisting on my credit file, despite my previous attempts to rectify the situation. 

As detailed in my earlier communication, I brought to your attention the presence of fraudulent entries on my credit file. Regrettably, the issue has not been adequately addressed, and the fraudulent items continue to negatively impact my creditworthiness and financial standing. 

To recap the previous attempts made to resolve this matter : Initiated contact with your fraud department to report and request the removal of fraudulent items from my credit file. 

Submitted a formal written complaint, providing comprehensive documentation and evidence to support the fraudulent nature of the items in question. 

Engaged in follow-up communication with your fraud department, cooperating fully in the investigation process and providing any additional information requested. 
Escalated the matter to a supervisor or manager within your organization, seeking urgent intervention and resolution. 

Despite these concerted efforts, the fraudulent items persist, causing undue stress and financial hardship. This situation not only affects my confidence in the security of my personal information but also raises concerns about the effectiveness of your fraud prevention and resolution procedures. 

I implore you to conduct a thorough investigation into this matter and take immediate action to remove the fraudulent items from my credit file. Additionally, I request clear communication regarding the steps your institution is taking to prevent similar incidents in the future. 

If this matter is not resolved satisfactorily withinthe specified timeframe from the date of this letter, I may have no choice but to explore alternative avenues, including reporting the issue to relevant regulatory authorities and seeking legal counsel. I am asking for your assistance to remove these fraudulent items in my credit file : XXXX XXXX  XXXX XXXX XXXX, AR XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX  XXXX XXXX Balance : {$2200.00} XXXX XXXX Balance : {$400.00} XXXX XXXX XXXX Balance : {$890.00} XXXX XX/XX/2022 XXXX XXXX  XXXX XXXX XXXX, AR XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX XXXX Balance : {$0.00} XXXX  XXXX XXXX Balance : {$2200.00} XXXX XXXX Balance : {$400.00} XXXX XXXX XXXX Balance : {$890.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AR XXXX XXXX XXXX  XXXX XXXX XXXX, AR XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX : {$0.00} XXXX  XXXX XXXX Balance : {$2200.00} XXXXXXXX  XXXX XXXX : {$400.00} XXXX XXXX   XXXX Balance : {$890.00}.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/2018 I had sent WELLSA FARGO DEALER SERVICES a request of Consumer CHECK for physically verifiable PROOF of validity and CERTIFICATION of mandatory COMPLIANT REPORTING, even to METRO 2 FORMAT REPORTING COMPLIANCE and DEMAND OF REMOVAL OF ANY AND ALL ITEMS NOT DOCUMENTED AS FULLY TRUE, CORRECT, COMPLETE, VALIDATED, COMPLIANT per M2C FORMAT and CERTIFIED AS SUCH with legal standing in full accord of my STATE 's and the applicable FEDERAL regulatory reporting laws and standards of lawful reporting. The letter was sent certified mail and received on XX/XX/2018 XXXX XXXX.

As of XX/XX/2018 I had received no response and sent them a second letter of their FAILURE TO COMPLY WITH FCRA 611 ( 15 U.S.C. 1681I ) PROCEDURE IN CASE OF DISPUTED ACCURACY. 

I received a letter on XX/XX/2018 asking for additional information to address my credit " DISPUTE ''
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I have a credit file lock on my report and I was not notified that my TransUnion Report
Product: Credit reporting, credit repair services, or other personal consumer reports

I submitted two disputes with Equifax on XX/XX/2018. I have two accounts listed in collections that I have paid off. I have letters from the companies proving that I have paid my debt. I spoke with Equifax on the phone and they advised me to fax them copies of these letters. I did that. The person I spoke to said it would be updated in 5 business days. After 5 business days, I called again and they said the fax was not uploaded and attached to my disputes. This is preventing me from getting a mortgage. The other two credit  bureaus have updated my balances for XXXX XXXX and XXXX XXXX. Equifax is the only one that refuses to update even after I have supplied them with proof. I am working two full time jobs to pay down debt and improve my credit score. Equifax should not have the power to stop my mortgage when I am doing everything right and PROVING to them that my debt is paid.
Product: Debt collection

I did created a complain about the difficult and challenges I was having with XXXX XXXX XXXX with Debt issue back in XXXX who hired XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX to send me to court and I was not able to show up ( Complain with your entity cases XXXX, XXXX, -and  XXXX ). Court granted them the case and they were very difficult and harassing me all the time since XXXX. I tried a couple of times to negotiate debt with them but did not want to take my personal previous offers. I used a Credit Counseling Services Company ( XXXX office at XXXX XXXX XXXX, XXXX XXXX. XXXX.Tx. XXXX ph # XXXX ) to help me settling issue back in XX/XX/XXXX. I paid them {$5000.00} and they were supposed to and think negotiated with XXXX XXXX XXXX to clear issue. Since XXXX looking at my credit reports I did not see anything about the Civil Judgment in my records. 
Suddendly, this past Monday XXXX, XXXX my Bank Account have been garnished not allowing to touch account and I need to pay econom1cal obligations. 
I received and email I need to contact the XXXX XXXX XXXX XXXX XXXX in regards to my Garnish. I checked and found out XXXX XXXX XXXX had sold old " account '' case to XXXX XXXX XXXX XXXX, XXXX. who hired XXXX XXXX XXXX XXXX XXXX ( ph # XXXX ) in regards to my Garnish which comes from Court order case XXXX in XXXX County Civil Court No.3. 
They are demanding to pay previous Debt of {$10000.00} plus attorney 's fees # XXXX plus 24.99 % for the entire term of debt since XXXX XXXX, plus post judgment fees of 18 % on the principal? of 07.25 %. 
I am really devastated because I already lost {$5000.00} which I thought were used to stele previous amount with XXXX XXXX XXXXXXXX and now a new XXXX XXXX XXXX XXXX XXXXXXXX XXXX is using XXXX XXXX XXXX XXXX XXXX XXXX Texas Bar No. XXXXXXXXlocated at XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX. XXXX.Tx. XXXX. Ph # XXXX. 

Please I really need advise because it seems like these entities are trying to take advance of hard working people like me. It seems like they said the total amount of Debt is running in the {$70000.00}. I am a family parent trying to do the right thing but I do not want people trying to take advantage of my situation. 
Greatly appreciate your support. 

Sincerely, XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX.Tx.XXXX
Product: Debt collection

Subject : USBank incorrectly posting settlement agreement payments. 

On XX/XX/XXXX I entered into a XXXX XXXX with USBank for the sum of {$3300.00} to be paid over 18 scheduled payments with last the payment to be made XX/XX/XXXX. 

On XX/XX/XXXX, after contacting USBank by phone, I was informed the last 3 payments XXXX XXXX, XXXX and XXXX XXXX were not received. 

On XX/XX/XXXX, I faxed USBank XXXX XXXX ) photo copies, from my bank XXXX XXXX XXXX, of the last 3 payments made to, and deposited by, USBank. 

By XX/XX/XXXX, USBank notified me they had applied the missing XXXX and XXXX payments and that they were posted correctly to my account. 

On XX/XX/XXXX, I faxed USBank XXXX XXXX ) a second time, a photo copy, from my bank XXXX XXXX XXXX, of the XX/XX/XXXX payment made to, and deposited by, USBank. 

As of XX/XX/XXXX I havent heard from USBank regarding the latest ( XXXX XXXX fax and Ive a number of time to inquire as to the status only to be told I would receive a callback from the Supervisor [ name removed ] whom Ive yet to hear from. 

My credit scores continue to suffer because of USBanks error.
Product: Debt collection

I have a derogatory mark on my credit reports/files that was reported by Credit Management , LP. It is apprently for a XXXX bill of {$240.00} dollars, which I already contacted XXXX about when I originally received the bill. I haven't had XXXX since XXXX of XXXX, as I moved to Missouri in XXXX of the same year. The service was scheduled to be suspended the day of the move, and all equipment was returned on our way out of state. As I stated, I received a bill from XXXX shortly after I moved at my new address, in which I contacted them right away. They said it was for unreturned equpment, which I was able to confirm on the phone that all equipment was, in fact, returned on XX/XX/. I'm not quite sure why the alleged bill ( to which there is no merit ), would be sold to a debt collector. Furthermore, to this date, I have not received anything in writing from XXXX XXXX stating that they are a debt collector and they are entitled to this money.
Product: Mortgage

I became delinquent on my mortgage when my father became XXXX XXXX. I had to assist with his medicines and care. 
I request a mortgage modification several times from my mortgage company to keep my home. Rushmore has refused to assist me with saving my home. Spoke with XXXX today Ext XXXX, Rushmore customer service and he stated the loan modification was denied because they didn't see sufficient funds for the down payment and the file was denied. XXXX  was unwilling to assist with help. I have not received any documentation from Rushmore in regards to the modification nor have they requested any funds.
Product: Debt collection

This company is trying to collect on an account I have no knowledge of I even contacted ace cash express and they stated I am not in their system at all I even went to the ace to see of I can get any information of this account, and they have nothing on me. I asked XXXX can they send me any information that they have, and all they can send me is a bill from them. This is not my account please delete this from my credit report immediately.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX Bankruptcy Account Number : XXXX has violated my rights. Or list of inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting

I have disputed credit information for some time. I have now provided you with information on the mortgage company under complaint # XXXX credit bureaus are not conducting an investigation, even though I have provided them with documentation that the information they have is incorrect. 
I have challenged wrong accounts XXXX times. 
They only wait for the company to respond and say the information on the account is correct, and do nothing more.
Product: Debt or credit management

On XXXX XXXX XXXX I sent XXXX XXXX XXXX XXXX an email. I was angry that nothing was being done and they never answer their phones. The email said : Hello I would like to know what would happen if I wanted to cancel this program and how much money I would get back?. They then XX/XX/XXXX I believe without any communication closed my account and not giving back any of the XXXX I paid to them from XX/XX/XXXX to XX/XX/XXXX. They told me I signed a contract and I said I am aware but I never asked you to close it and you never sent me any documents asking me to confirm closure. I just asked what would happen if I did and your company took upon themselves to close my account. I kept getting transferred to other people and then getting hung up on after hours of sitting on hold. I told the guy if I would have known I would loose all that money I worked overtime for to pay I would have never closed my account. They did not do anything for me either. I'm already down on my luck and trying to better myself and my family and then they throw me for a whirlwind. If there is anything I can do about this please contact me. I am desperate. Thank you for your time
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax stated that the following account was verified XXXX ( XXXX ) was verified. The debt was charged off and sold to XXXX and XXXX XXXX services which went bankrupt/merged with XXXX XXXX XXXX which was liquified and closed, due to various FCRA lawsuits XXXX Equifax was/is unable to verify the debt as it was sold and both companies are no longer in business. As per FCRA a debt must be able to be verified to be allowed to stay on a credit report. If it can not be verified it must be removed immediately.
Product: Debt collection

I made a timely payment on a student loan, and AES threatened that the payment was past due. I received confirmation from AES that the payment was timely. I want my timely payment acknowledged. I want AES to stop harassing me. I want an apology.
Product: Credit reporting

XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Equifax Information Services , LLC . 
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Line of Credit Loan Account Number Num : XXXX Balance {$13000.00} XXXX XXXX Real State Home Loan Account Number Num : XXXX Balance {$260000.00} Dear Sir or Madam, Complaint Department I am writing to dispute seriously misleading and damaging information in my Credit Report. The items I dispute are on the attached copy of my credit report. 

These items are ( inaccurate or incomplete ) because mistakenly listed as Unknown '' ) should say paid as agreed. 

As you well know the loan modification processes was delayed by the bank. 
The reporting they said I was supposed to be later corrected. It was never done correctly on the credit report. The loan process started in XXXX/XXXX/XXXX it has been 9 year this mortgage and line of credit most be removed from my credit report. Clear up the mistake. 

Pursuant to my rights under the FRCA, this item should be deleted to accurately reflect my known credit. 

Enclosed are accurate copies to support these facts my understanding of the FRCA indicates I can expect a written response from you in the very near future. Thank you for helping to resolve this important matter. 

I really hope you will work with me on this. Please help me come up with a solution quickly to resolve the current status on my credit reporting. And keep your word as to credit reporting should be latter corrected Sincerely, XXXX XXXX
Product: Bank account or service

I 've been a loyal customer of PNC Bank for 10 plus years. Recently, they have started charging overdraft fees for pending transactions even when cash deposits have been made promptly and prior to these transactions clearing. I even have a flexible spending account linked to my primary checking for overdraft protection. This does not matter to them. After speaking to customer service serveral times, they can not explain these overdraft fees and just state that they are valid. PNC Bank has stolen several hundreds of dollars from me in the last several weeks. Blatant theft from loyal customers or any customer for that matter is not only outrageous but disgraceful.
Product: Debt collection

This is my third time to try to solve this issue with the cfpb and my complaint has gone not properly investigated. 
On my credit report I have 3 collections on my report from Americollect. 
XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX I sent a written request for debt validation for the agency on XX/XX/XXXX I received correspondence from Americollect stating that the accounts has been cancelled from their agency and that they were not collecting on the debts. 
Then I received a letter stating that I owed XXXX, XXXX and XXXX. 
Please review attachments. 
I requested that the agency send me a complete itemized statement as in ( breakdown of fees ) how did they conclude that my total for each alleged visit total to be XXXX, I requested that the agency furnished me my wet signature, provider of service and a signed HIPAA release. I did not get the any the items I requested. 
under the Fair Debt Collection Practices Act ( FDCPA ) I am entitled to these requests which Americollect has failed to provide which is a violation of my rights. 
I am allowed under the FDCPA to request full documentation of what you received from the provider of service in connection with this alleged debt for verification and I have not received validation. And my rights have been violated.
Product: Debt collection

Repeated calls, company will not give any information when asked who they are calling for.
Product: Credit reporting, credit repair services, or other personal consumer reports

n accordance with the Fair Credit Reporting act, XXXX XXXX inquiry date XXXX, XXXX inquiry date XXXX, XXXX inquiry date XXXX, XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX inquiry date XXXX, XXXX XXXX XXXX  inquiry date XXXX, XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX XXXX inquiry date XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting or other personal consumer reports

Dear CFPB RE : Violation of FCRA XXXX ( XXXX ) ( A ) Experian recently responded regarding a previously disputed account listed as XXXX XXXXXXXX XXXX XXXX on my consumer report. I've made them aware of several inaccuracies. Experian decided to update the account. There is no way the account has been verified as previously stated, how can so many inaccuracies exist coming from the same source. According to FCRA 611 ( 5 ) ( A ) you are required to promptly delete all information that is inaccurate, incomplete or which can not be verified. 

( The inaccuracies & incomplete information are listed as follows ) Experian XXXX account status account status paid open High credit High credit XXXX XXXX Last reported Last reported XX/XX/XXXX XX/XX/XXXX Account # Account # Not complete Not complete Account type Account type Credit Line - Date Last active Date last active XX/XX/XXXX - Date last payment Date Last payment XX/XX/XXXX - I will state again there is no way the account has been verified as previously stated, how can so many inaccuracies exist coming from the same source reporting differently among other agencies Experian and XXXX are violating the law. In pursuant to 15 U.S code 1681s-2 ( A ) REPORTING INFORMATION WITH ACTUAL KNOWLEDGE OF ERRORS A person SHALL NOT FURNISH any information relating to a consumer reporting agency if the person knows or has REASONABLE CAUSE TO BELIEVE that THE INFORMATION is INACCURATE.

According to 15 U.S Code 1681o Civil Liability for negligent noncompliance ( a ) In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of - Iam a litigious federally protected consumer and this matter needs to be corrected. I fully intend on pursuing litigation in this matter to enforce my rights under the FCRA.I demand this account to be deleted.
Product: Credit reporting, credit repair services, or other personal consumer reports

This account is not mine. I never own this account. I'm not liable for this account. This is wrong and offensive to me! This account belongs to someone else.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have an account on my credit, XXXX XXXX, that is the result of identity theft. I have requested the credit bureaus block the item from my credit report, but they have not done so.
Product: Credit reporting or other personal consumer reports

I do not have any existing financial relationship or accounts with this company. I am considering financial options and exploring opportunities. 

Account name : CARMAX Account number : XXXX
Product: Student loan

I have XXXX student loans XXXX with XXXX and the other XXXX with XXXX XXXX. XXXX accounts were purchased by Navient. 
Once Navient had possession of the accounts they 've been incorrectly reporting me as delinquent numerous times when I was on deferment and forbearance. I asked them to provide proof of what theyre reporting or remove the incorrect items from my report and they refuse. I called them on XXXX XXXX and a young lady answered the phone and claimed that she would transfer me to the right department that could look further into it and every time she would disconnect the call.. After calling back twice after she conveniently disconnected the call a recording would then pick up instead saying that the the office was now closed for the day at XXXX in the afternoon. Theses people are ridiculous and frivolous.
Product: Debt collection

On XX/XX/XXXX. XXXX, I recieved a bill from the company Convergent. 

It was for charges to XXXX 's. I have never even done business with XXXX 's. 
It said on the collection how to dispute the debt. It looks fishy, like they are trying to get someone with my name to acknowledge the debt and they collect it. I do not trust these scammers out there. 

I am not responsible for this debt and I have mailed a letter to them along with a copy of the bill they sent me. 

I know there are other people with my name, and this is NOt my bill. 
This company needs investigated. This is the first bill I have ever received from them. 
The Company is : Convergent, Convergent Outsourcing, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, WA XXXX Phone # XXXX. They state as of XX/XX/XXXX I owe {$820.00} They never show any other detailed charges or interest incurred. I have never has any bill with so many ways and information of disputing the bill. The bill looks fishy.