Product: Credit card or prepaid card

CHASE HAS WRONGLY CHARGED MY ACCOUNT FOR THOUSANDS AND BLAMES ON UNTRAINED CUSTOMER SERVICE Firstly, Id like to start by saying that prior to this incident, Ive enjoyed being a member of the Chase family and rewards that have come from being a Sapphire  Card holder. Ive traveled the world with Points, helped build my dream business with the credit line, used this as my primary card for all major expenses ( spending over {$98000.00} in XXXX ) and have referred others who use the card as well. 

So you can imagine my dismay when I called early XXXX BEFORE I MADE the initial transaction that was disputed, to ask a customer service rep if Id be covered in a very specific situation. I told the rep that I would be sending money to a person for a service that I would be paying for using my Chase card via a mobile payment service ( I gave examples ie XXXX/ XXXX XXXX/ XXXX ). I asked, in the event that I dont receive the service that Im paying for, if I was covered to receive a refund. She said that I was, which was the ONLY reason that I transferred {$7000.00} through XXXX XXXX  and XXXX via my Chase  card ( which incurred a 3 % fee ), because I thought I was protected and I trusted what the Chase rep told me to be true. So, after about a week, I was supposed to receive the service that I paid for and I didnt. I called Chase immediately and started the dispute on XX/XX/XXXX and had an ongoing line of communication between myself and the dispute department, providing them with everything asked for in a timely manner. I received a temporary credit for the {$7000.00}. After weeks of no update since the last response from me on XX/XX/XXXX, I was surprised to see the rebill of the the XXXX XXXX  charges on XX/XX/XXXX and a letter following the next day saying that the dispute charges were found valid. 

I dont believe that I should be held responsible for the charges especially because I did my due diligence by calling Chase customer service before I made the transaction in order to confirm protection. And the only reason that I went forward with such a large transaction ( and paying extra fees by using the credit card versus just paying no fees via my bank account or cash ) was because the rep confirmed that I was protected in the event that that service wasnt rendered. So now, the service is still unrendered but yet, what I was assured would be covered, seems to have been misinformation that I thought would by factual - given the source. I actually was told, on one of the many occasions I called to speak to a supervisor, that I should have asked to speak the fraud because the person who told me that was likely in customer service and likely wasnt trained on how to answer that properly. 

I understand that people are human and mistakes happen, but in the event that human error causes such an egregious outcome, I hope you would agree that its up to the company that they represent to make it right. I would like to continue utilizing Chases services, but the only way to restore the broken trust is by honoring the information given to me by the Chase representative. I hope to look forward to many years of being a part of the Chase family