23daVinci/CFPB_Complaints huggingface dataset:
Product: Bank account or service

On Sunday XXXX XXXX 2016 about XXXX XXXX I called Capital One in reference to another debt card for my son since his expires the end of the month. I understand it 's not my account but my son has a XXXX in which he can not read and it is difficult to read numbers. So as soon as the customer service representative answered the call my son told him his name and gave me permission to speak on his account. I tried to explain my sons XXXX but the representative was not helping. He was belittling me and my son. My son was not able to read his social security number without my help. The agent would not transfer me to a supervisor he said no supervisor was working and I would have to call back on Monday. The representatives was actually yelling at me and my son. He said his name was XXXX. My son was reminding in the worst way of being special needs! I called back 10 minutes later and ask for a manager or supervisor the young lady was very helpful because the supervisor was on another line. I finally just spoke with that young lady ( customer service representative ) and was put on hold for the supervisor after we finish checking on another card. When the supervisor pick up the phone of course the call disconnected.
Product: Credit reporting or other personal consumer reports

My XXXX XXXX account # XXXX continues to NOT be reported to any of the XXXX Credit Bureaus. 

I originally contacted XXXX via phone around mid to late XX/XX/XXXX to report this issue. I was told on the phone that XXXX needed 30 days to investigate. I received the attached letter dated XX/XX/XXXX notifying me that XXXX thorough investigation has been completed and that XXXX is able to confirm that the account was reported to the XXXX XXXX XXXX ( CRAs ). 

XXXX made a hard inquiry of my credit and is recorded on my report as of XX/XX/XXXX. 

My XXXX purchase was completed XX/XX/XXXX. 

The first payment was due and made as of XX/XX/XXXX. 

I have made XXXX on-time payments thus far. None of these payments have been reported and are not reflected in my credit report as of XX/XX/XXXX. 

Having the hard inquiry on my report without evidence that the loan was provided is affecting my credit negatively.
Product: Credit reporting or other personal consumer reports

I DO NOT RECOGNIZE THESE INQUIRIES XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit card

I talked to the customer service representative for MySynchrony Bank for the XXXX XXXX XXXX credit account. The reason the representative gave me for my closed account was due to not honorable payments and missed payments. From XX/XX/XXXX to the month of XX/XX/XXXX I began to notice notifications about payments increasing from {$22.00} to {$44.00} dollars with no reason behind it only for the {$22.00} to be refunded back to my account. Ive talked to my bank XXXX XXXX and they agreed that there wasnt any notifications from MySynchrony bank to withdraw from my bank account and every due date my account had the correct amount of money in it. The MySynchrony bank representative said that my XXXX XXXX Account would reject the bank payments but my XXXX XXXX Representative disagreed with the explanation and said that they didnt see any reason why the payment would be rejected. My account under XXXX has always been in AutoPay so theres no reason that they shouldnt have received the funds and to close my account above, and increase the minimum payment is not agreeable.
Product: Debt collection

This is not my debt!! I keep contacting you to get this removed.
Product: Checking or savings account

My phone was stolen, and the individual who took it used my Citibank account to send XXXX transactions to an unknown recipient. Despite my repeated attempts to dispute these transactions over the course of a year, I have not received a resolution. A customer service representative from Citibank has informed me that unless I provide information about the perpetrator, Citibank was going to deny my claim. I still haven't received reimbursement for the stolen funds. 
Additionally, the theft of my phone has resulted in me becoming a victim of identity theft.
Product: Credit reporting or other personal consumer reports

The company " XXXX XXXX XXXX XXXX '' refuses to provide proper documentation to validate the said debt. They continue to report inaccurate information to all XXXX credit agencies. The company refuses to send me original doumentation. It is now stating this account is a charge off and I have yet to receive any documentaion stated such.
Product: Credit reporting or other personal consumer reports

I have previously sent disputes regarding this issue numerous times. This issue is really causing me to have significant emotional distress. Experian is failing to truly investigate and validate the information that's in my consumer report. It is illegal for the bureaus to report an active payment history when the alleged account is a charged off account. This inaccurate information falsely manipulates the statue of limitations. Their negligence has violated my rights. I AM DEMANDING A DELETION IMMEDIATELY!
Product: Credit reporting or other personal consumer reports

[ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Dear [ XXXX ] XXXX I am writing to dispute the accuracy of the information related to my personal data that was compromised in the past two data breaches at your company which occurred in XXXX and XXXX. I reached out in XXXX when I initially added a security freeze on my credit report. I noticed inaccurate information and it was removed and now it is back. When your company informed me my information was compromised, you all merged my credit file with my Grandmothers which we lived at the same address and carry the same name and offered free credit monitoring, all inaccurate information was removed. Upon pulling my credit report I found the following inaccuracies we reported back on my credit report and I am disputing the following information : Inaccurate address XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  DUE TO THE ACTIVE CEASE AND DESIST THIS COMPANY MAY NOT CONTACT ME THROUGH AN MEDIUM WHICH INCLUDES MY CREDIT REPORT. SEEING AS THE COMPANY FAILED TO PROVIDE THE ACCURACY AND VALIDITY OF THIS DEBT WHICH INCLUDES BUT NOT LIMITED TO ALL ORIGINAL DOCUMENMTATION CONTAINING MY SIGNATURE, AMOUT OF DEBT OWED AND SINCE THIS DEBT WAS SOLD TO THEM. I ALSO INQURIED ABOUT THE PRICE AT WHICH THE DEBT WAS SOLD. 

XXXX XXXX XXXX ADDRESS XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX PHONE NUMBER ( XXXX ) XXXX I was notified of the data breach on [ XXXX ] and have since taken steps to protect my personal information. However, I am concerned that the breach may have resulted in inaccurate information being reported about me. Under the Fair Credit Reporting Act ( FCRA ), I am entitled to dispute inaccurate information and request that it be corrected. I request that you investigate this matter and correct any inaccurate information related to my personal data. Please provide me with the following : A description of the procedures used to verify the accuracy of the information A copy of the information that was compromised A statement indicating whether any inaccurate information was reported I would appreciate it if you could expedite this matter and correct any inaccurate information as soon as possible. Thank you for your attention to this matter. 
Sincerely, [ XXXX XXXX ]
Product: Credit card

On my XX/XX/2016 Amazon Store Card Statement issued by this bank I was overcharged by {$260.00}
Product: Credit card

I called XXXX Bank to remove as an authorizied user thats effecting my credit for XXXX dollars of over utilization .Please have them take off this account thats dragging down my credit score only this XXXX account.
Product: Credit reporting or other personal consumer reports

I have items passed on that should be taken out or blocked. Per FCRA segment 605, Credit Bureaus are expected to eliminate any records recorded on an ID THEFT REPORT. I've proactively remembered this report from a past letter and I am including it once more. I've educated my lawyer regarding my aims and they are eager to consider that Credit Bureaus are responsible for their tenacious rebelliousness. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Product: Credit reporting or other personal consumer reports

There has been fraudulent accounts made to my consumer report, there unauthorized charges made to my account
Product: Credit reporting, credit repair services, or other personal consumer reports

My Name is XXXX XXXX and I'd like to report that these are accounts in my credit that do not belong to me, I already made an id theft report to sopport my case, please help me to resolve this issue.
Product: Credit reporting or other personal consumer reports

I Oder my credit report back in XXXX it never updated on Experian. I was told I would be refunded and was never refunded. XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX accordance with the Fair Credit Reporting Act XXXX Account # XXXX has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instruction.
Product: Credit reporting, credit repair services, or other personal consumer reports

From mid-XXXX through XX/XX/XXXX due to Equifax 's negligence with protecting my private data, my personal information ( Social Security number, Birth Date, Addresses, Credit Card numbers, and driver 's license number ) was mishandled and leaked to hackers. 

In Equifax 's own words on their website, unauthorized access occurred from mid-XXXX throughXX/XX/XXXX That is almost 2 months of my personal data being leaked to hackers, which have most likely  made it publicly accessible by now. 

In addition to mishandling my personal information, Equifax failed to alert me to this failure in a timely manner. Instead of being notified by Equifax, I found out about this through the media ... .on XX/XX/XXXX. On XX/XX/XXXX I went to Equifax 's website ( https :  //www.equifaxsecurity2017.comXXXX ) and was shown the message that I was affected by the information mishandling. 

All in all, Equifax mishandled my data several months ago and never sent me any kind of mail, phone call or e-mail to notify me, which is quite a horrendous act on the part of the company.
Product: Credit reporting, credit repair services, or other personal consumer reports

Im submitting a complaint to you today to inform you I was the victim of identity theft. I researched how to remove the fraudulent items in my report and found that I need to visit FEDERAL TRADE COMMISSION or https : //www.ftc.gov to file a report Per FCRA section 605b Credit Reporting Agencies are required to remove/block any items listed on an id theft report. Please find the ATTACHED documents to assist in blocking the erroneous information which is being posted to my report.

Here is the list of items that do not belong to me or were opened without my permission. 
XXXX XXXX XXXX ; XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, XXXX, XXXX ; XXXX XXXX XXXX XXXX XXXX, SC XXXX ; XXXX XXXX XXXX XXXX, SC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX XXXX XXXX XXXX Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX Balance : {$180.00} ; XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXXXXXX Balance : {$61.00} ; XXXX XX/XX/XXXX XXXX XXXX XXXXXX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

To Whom It May Concern, Please be advised this is my SECOND WRITTEN REQUEST. The unverifiable and incomplete items listed below remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. 
Please be advised that your company continues to report these unverifiable and incomplete items. These accounts can be considered falsified revenue and illegal by the IRS due to the fact these said accounts have been written off as a tax deduction. How can a payment be collected on an unverifiable and incomplete account, that has already been recorded as a tax deduction. These actions could have severe penalties for falsifying revenue reported to the IRS in accordance with the XXXX XXXX XXXX ( XXXX XXXX ). 

Please remove these unverified and incomplete items listed below : 1. 15 U.S. CODE 1692G -  VALIDATION OF DEBTS XXXX Account Number : XXXX Delete this account. 

2. 15 U.S. Code 1681i - Procedure in case of disputed accuracy XXXXXXXX XXXX XXXXXXXX Account Number : XXXX Delete this account. 

3. there is some inaccurate information reporting. 
XXXX Account Number : XXXX Please remove it from my credit report. 

4. 15 US-CODE 1692E FALSE OR MISLEADING REPESENTATIONSXXXXXXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report. 
5. 15 U.S. CODE 1681B - PERMISSIBLE PURPOSES OF CONSUMER REPORTS XXXX XXXX Date of inquiry : XX/XX/2022 Delete this account.
Product: Checking or savings account

I opened my account with Citibank, I deposited 3 refund checks, I was told I had a 7 day hold which I was fine with no problem, so the day funds were released XX/XX/22 I had a XXXX Acct setup and tried to transfer funds to my husband they instantly locked my Acct for security they say, this was XXXX XXXX, I was called was told I would be contacted within 2 hours, no one called, I called back this time they say 1hr, hours pass now is XXXXXXXX XXXX I was told 24hrs!! Now Im pissed Im a XXXX struggling hard working mom this is my last dime for bills, & they are holding my Acct with a block like they have stolen my money and wont even let me speak to a supervisor or anything at one point one guy mocked me laughing at my frustrations!!! I will never bank with Citi again and I will file a lawsuit if this isnt fixed immediately!!! ( XXXX ) XXXX Acct number XXXX
Product: Mortgage

I had my loan with country wide bank of America took it over everything was fine until I feel on some hard times last year. There collections department called and I was able to set up a repayment plan to get caught up but then even while I was making all my payments on the time table they set up for me every few days they would call me and tell me my home was going into foreclosure and I side I 'm making all my payments on time that they had set up. They then told me that until I made the last payment they had the right to call me any time they wanted. I got everything caught up last month I made my payment early this month I am a little tight but will have it payed before any late fees go on it which is how I paid it for years and they never called or complained about it now they have there collections department calling me way before the grace period is up I still have 11 days in the grace period. I filed a complaint at the bank when the issue with the harassment during the repayment and got no results. I have always paid extra on my loan and did even on the repayment plan and every month since I do not think I need to be harassed before I am out side the grace period.
Product: Mortgage

I applied and closed a XXXX loan with Bank of America in XXXX XXXX. I rescinded that loan within the 3 day period allotted. Bank of America recognizes that I refused the loan but they still sent a Deed of Trust on my property. I have contacted, several times, the post-mortgage department responsible for the Deed of Trust but no one will contact me regarding whether the deed was recorded or not. I 've left messages and talked personally to their agents and was promised a status within 24 hours. My calls do not get returned, nor promised email sent. I just want to know that this deed of trust was NOT recorded against my property. I consider this unprofessional and inconsiderate and it leaves me hanging whether the deed was in fact invoked even though I DO NOT have a loan with this bank.
Product: Mortgage

I have been trying to pay the mortgage since XXXX XXXX. I successfully paid the mortgage last month, and have registered with their app, but the same login in user ID and password will not work. When I click on their button for having trouble to sign on and enter my account number it states they can not locate me and direct me to call. I have been on the phone for hours, and they are not picking up. There is no chat option, their website states it is coming soon. There are no branches in Illinois that they list on their website. It should never be this difficult to pay a mortgage online to an online bank. Today is XXXX XXXX and I am unable to connect with anyone in customer service to get this rectified.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance to the Fair Credit Reporting Act XXXX  account XXXX XXXX Account number XXXX has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

16 U.S.C 1681 section 604 A section 2 : also states a consumer reporting agency can not furnish an account without my written instructions.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX {$100.00} & $ XXXX XXXX XXXX {$130.00} I challenge the accuracy, compliance and reportability of these listings. 
There is no valid claim ... accounts were settled with original creditors ( Debts can not be collected twice ) ... grave errorsfalse claims and reportingsI want these accounts removed immediately or litigation may follow Please validate this information and provide me with copies of any documentation associated with these accounts, bearing my signature. In the absence of any such documentation bearing my signature, I formally request that this information be immediately deleted from the credit file you maintain under my Social Security number.

Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act section 611 ( a ) ( 1 ) ( A ), and I am keeping careful record of your actions, including your Method of Verification. I do not consent to XXXX  or any means of automated verification.

You must provide me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.

Please be advised this is against F.C.R.A. law and is a violation of my rights..
Product: Credit reporting or other personal consumer reports

On XX/XX/year>, I requested a freeze and fraud alerts to be placed on my credit file due to potential identity theft. However, as of XX/XX/year>, I decided to remove all security measures, including locks, freezes, and fraud alerts, to allow access to my credit information. 

On XX/XX/year>, I contacted each major credit bureauXXXX, XXXX, and TransUnionto formally request the removal of these security measures. Despite my request, the measures have not been removed, and the process has been delayed without clear communication from the companies involved. 

In response, I have called customer service, sent follow-up letters, and submitted online requests to address the issue. 

I am seeking assistance to ensure that these security measures are fully removed from my credit files so that authorized parties can access my credit information without restriction. 

Thank you for your attention to this matter, and I appreciate your prompt assistance in resolving it.
Product: Credit reporting or other personal consumer reports

I have sent many prior requests to your company to reinvestigate several inquiries that I believe to be incorrect on my credit report. Arent you required to complete these investigations within 30 days of receipt? I have heard of companies pulling peoples credit without permissible purpose and I have yet to see verification of those purposes provided by your company. I will once again list the inquiries in need of investigation : I have tried to contact every one of the companies listed and most of them do not even have any record of me. How can they have a permissible business purpose to pull my credit if they dont even know who I am? 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX has fallen victim to identity theft orchestrated by Early Warning Services , LLC. This company has engaged in the unauthorized sharing of XXXX XXXX 's personal information with third parties, all for their own financial gain. In response to XXXX XXXX 's demand for the removal of all personal data associated with her social security number, Early Warning Services , LLC left a voice message. This message appeared to be a deliberate attempt to manipulate XXXX XXXX by falsely claiming that the removal of her information would hinder her ability to open bank accounts or acquire credit cards. This assertion is entirely false and constitutes a form of extortion, aiming to withhold consumer rights under the guise of deception. 

XXXX XXXX is resolute in her stance and will not be deterred, as her right to privacy remains inviolable. Please refer to the attached documents for further details.
Product: Debt collection

This is the 3rd complaint I'm sending regarding Medical Business Bureau. Please see my complaint ... followed by their response. 

My complaint : I filed a recent complaint with CFPB regarding complaint number XXXX in early XX/XX/XXXX. According to that complaint, they were going to research can get back with me to provide proof that the debt belonged to me. They have not been able to do that. According to laws governing debt collection, they are supposed to provide me with proof of the debt that has my signature on it. They are stalling and have not been able to prove this. It has been 30 days since I originally requested debt validation and have still not received. Both records that they placed under the credit reporting agencies will need to be removed or I will be forced to escalate this further and even get my attorney involved. This needs to be deleted ASAP Their response : We verified the debt with the hospital and a letter was sent to the consumer informing them that the account is owed. The consumer may contact us at XXXX. 

By law, they are required to validate the debt with me since I am the consumer. All they sent me was a bill which list the amount they say I owe, they did not send me anything bearing my signature that I signed which under the Fair Credit Reporting Act, I am entitled to receive. This is fraud and both negative reporting items will need to be removed ASAP!!!!!!!
Product: Credit reporting or other personal consumer reports

I sent a letter to transunion after my disputes have not removed the inaccurate collection with Transunion in XXXX of last year. I sent letter out XX/XX/XXXX demanding them to remove inaccurate information.