Product: Credit card or prepaid card

Here is a copy letter I sent to Capitol One where they never researched my complaint and had communication errors from the start : Capital One XXXX XXXX  XXXX XXXX XXXX XXXX, UT XXXX XX/XX/2019 Dear Capital One, Im contacting you by mail concerning my dispute with XXXX for charges of XXXX & XXXX for the XXXX XXXX Concert on billed on XX/XX/2019. 

I was not able to attend the concert because of a family emergency. 
I contacted XXXX for a refund and was denied so I was told to either try and resale these tickets on their marketplace or contact the promoter for a refund. 
I actually did both, after trying to resale the tickets, it turns out XXXX dropped their prices for the same type of seats because the show was not selling, my tickets that were originally over XXXX each, XXXX was selling for XXXX each, which made it impossible for me to resale. 

After contacting the promoter I was told if I sent a document to them showing why I could not attend they would refund my money. 

I sent you on the upload you sent me on XX/XX/2019 as you requested for all this information above. 
I sent this thru the link you provided me. 

Since then I called you on XX/XX/2019 and and again on XX/XX/2019 asking if you received all my documents and it was confirmed they were received, I was also calling to get the status of the disputes and was told you were waiting for the merchant to re-contact you with my new claims. I was also told on these calls if the merchant didnt respond by XX/XX/2019 that I would win the case. 

Today XXXX XXXX I called again asking for an update, again I was told that one case dispute was still open and the other closed. 
This didnt seem right to I asked for a supervisor in your dispute department. 
Come to find out ( XXXX ) tells me he was behind on reviewing my case and said one of them were closed due to no documents received. And as I told you before from recent phone conversations That I receive one link to upload the documents for both cases, so I uploaded information for both cases, ( the story is the same for both disputes anyway ) It looks like your dispute didnt even act on the information I sent you and was told I was sent a letter that I was rejected on XX/XX/2019. ( Which I never Received ) Also : Your calls are sent to The XXXX and I has been a struggle to understand them and this is part of the problem. 
( Did They Give Me Improper Information? ) It seems like their training is lack luster and this is not my fault the communication On this issue is not right! 

It has been a struggle trying to reach you to discuss this in detail. 
This case has not been handled properly from the start as i have my provided documents to you as promised, and why was I told I would win the disputes if XXXX has not answered by the new information sent by XX/XX/2019? 

You have all my information I sent you, the ball has been dropped by your team and Im not paying this bill! 

I deserve a better outcome as you communication has not guided me in the proper direction to resolve this, this is why I called you so many times after the documents were sent to confirm this. 


Sincerely XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX, Ca, XXXX