23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

I have three unknown inquires on my credit report. They are from XX/XX/2018 one is XXXX XXXX XXXX XXXX, the other is XXXX XXXX the last one is openroad lending
Product: Credit reporting or other personal consumer reports

This is my fourth endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares, either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Student loan

If youre worried about how my personal data with the XXXX Department may have been used by XXXX XXXX and XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I spoke to the credit bureau and was told that the items would be removed from my report and that I needed to send them my ID, Social, and police report. I provided the items to the credit bureau and they were not removed. I have sent in this to the credit bureau and loaded it here.
Product: Credit reporting or other personal consumer reports

It is crucial that consumer reporting agencies uphold their grave responsibilities when it comes to the handling of consumers personal credit files. After performing a re-investigation upon my credit file for accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX pursuant to 15 USC 1681ia1a, your company failed to follow proper procedures in regard to correspondence to me the consumer, in the handling of the reinvestigation.

As clearly outlined within, 15 USC 1681i ( 7 ) ; 15 U.S. Code 1681i - Procedure in case of disputed accuracy Subchapter 7 states the following ; ( 7 ) Description of reinvestigation procedure A consumer reporting agency shall provide to a consumer a detailed description referred to in paragraph ( 6 ) ( B ) ( iii ) by not later than 15 days after receiving a request from the consumer for that description.

Further outlined within 15 USC ( 6 ) ( B ) ( iii ) ; ( 6 ) Notice of results of reinvestigation ( A ) In general A consumer reporting agency shall provide written notice to a consumer of the results of a reinvestigation under this subsection not later than 5 business days after the completion of the reinvestigation, by mail or, if authorized by the consumer for that purpose, by other means available to the agency.

( iii ) a notice that, if requested by the consumer, a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available.

The correspondence mentioned above was NEVER made to me and therefore, your company is in direct violation of the FCRA and is now liable for monetary damages detailed within 15 USC 1681n and 15 USC 1681o.

Not only was a proper reinvestigation not performed as the derogatory account mentioned is erroneous to begin with, your agency failed to follow the FCRAs clear rules in the handling of correspondence to me in association with the account in question. Please delete this erroneous account as I have sought legal counsel in this matter and intend on seeking damages associated with this complaint if this issue is not resolved. Thank you for your time.
Product: Debt collection

This collection account needs to be removed from my credit report immediately. This was sold to Midland credit management that collection company illegally and needs to be removed from my credit report immediately.
Product: Mortgage

My mother and I applied for a mortgage loan in XXXX. The mortgage company we applied to was XXXX XXXX XXXX. In the beginning, we would receive a statement from XXXX XXXXXXXX XXXX for the amount due each month. The company was acquired and transitioned to Nationstar Mortgage Company in XXXX. 

After the transition, we no longer received any paper statements. We were not notified as to the reason for this paperless transition. We had to call the Nationstar Mortgage Company ( aka Mr. Cooper ) for the amount due every month. We only started  receiving notices via email from Nationstar Mortgage Company the year XXXX notifying us of payment amounts due by certain dates in order to avoid a late charge. With this being the only information we had, we sent checks for the requested amount every month prior to the due date. This year, we discovered that weve been charged late fees every month since the transition started in XXXX. 

With no statements provided nor any notice that explained all of the charges, we were charged thousands of dollars in late and hidden fees over the years. Nationstar Mortgage Company has failed to  provide us with any notice of our mortgage balance. We were charged late and hidden fees without notice even when we paid the requested amount provided by the emails. With limited balance information from Nationstar Mortgage Company and due to our language barrier, we did not discover the hidden fees until we downloaded the Nationstar app recommended by our accountant.

After multiple attempts to get in contact with Nationstar Mortgage Company, we were finally provided copies of all the statements ( see attached for all hidden and late fees ). We scanned and  attached copies of the statements that were mailed to us on XX/XX/XXXX. Weve also provided a copy of one of the emails that we received from Nationstar Mortgage Company in regard to payment.
Product: Debt collection

I received a court summons today for a debt in an amount I do not feel that I owe. The summons is from XXXX XXXX/Cavalry SPC. Late this evening, I was quite shocked when someone came to my door unannounced to serve these papers -- especially considering the current Coronavirus pandemic we are experiencing. The amount the summons is stating is much more than I remember accruing. Also, no one had contacted me regarding this debt prior to the man arriving unannounced. I am asking for XXXX XXXX/Cavalry to please validate this debt, starting with the original charge on the card. If unable to validate the debt, I respectfully ask them to remove this from my credit report and please dismiss the case in New Mexico court.
Product: Credit reporting, credit repair services, or other personal consumer reports

I sent a letter on XX/XX/2022 to remove these accounts which are UNKNOWN to me. I came across this law today and according to the Per FCRA 605B ( 15 U.S.C. 1681c-2 ) you are required to remove these accounts or information not later than 4 business days after the XX/XX/2022. Ive already included this in my previous Complaint # 's XXXX ; XXXX ; XXXX & I am including it again. 
XXXX XXXX XXXX XXXX : {$0.00} ; XXXX XXXX Balance : {$0.00} ; XXXX XXXX Balance : {$50.00} ; XXXX ( Original Creditor : XXXX XXXX XXXX  ) XXXX Balance : {$0.00}
Product: Credit reporting or other personal consumer reports

I am a victim of trafficking. The information listed below, which appears on my credit report, is the result of that trafficking. 

Account Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Product: Credit card or prepaid card

I have a XXXX XXXX XXXX Mastercard rewards card through Synchrony Bank. They have had several issues with their rewards refund this year. I received several emails stating that my rewards would be available after I received the " blue letter '' in the mail. I received it and proceeded to my local XXXX XXXX XXXX to redeem the rewards on XX/XX/2019. I was notified at that time that my rewards were not available and to call Synchrony Bank. I called on the XX/XX/2019 and was notified at that time that there was an internal problem with their system and it would be resolved by the end of the month, but to call again to verify. I called on XX/XX/2019 to verify. The system is still broken, but they asked me what error I was getting when I tried to use the card. 

I explained to them that I simply went to the member service desk to have the reward applied as a payment on my XXXX XXXX XXXX Mastercard as it states I can do in the letter and I was told the funds are unavailable. The customer service agent then notified me that applying the funds to my Mastercard wasn't an option for me. He stated that was only for customer that didn't have a local XXXX XXXX XXXX. I reiterated that the directions for applying the refund to the card are on the letter they sent. He refused to acknowledge the information on the letter. The letter is attached to this complaint.
Product: Student loan

Navient holds my student loans and has once again stopped mailing me my billing statements. I can not make payments without the billing statements. I contacted them via telephone over 3 weeks ago and requested a billing statement. The lady I spoke to at Navient said that they had my home address entered as " terminated '' and was unsure why this was entered into their system since I have lived at the same address for over 1 1/2 years. I was receiving my billing statements every month until XXXX 2016 - suddenly, no more billing statements. 
I finally received a billing statement this past weekend and I have paid the full amount minus the late charges, bringing my account up-to-date. I should not be responsible for late fees that this company is generating due to it 's own inability to mail me my billing statements. This is not the first time this company has done this to me. They stopped sending my billing statements about 3 years ago and I had to call them to have them send me my billing statements. 
Navient has been calling me every day for the past 1 1/2 weeks now, requesting that I pay them over the telephone. I have explained to them on more than XXXX occasions the situation and each time they have told me that they have requested a billing statement to be sent to my home address. I am concerned that this company is purposefully not sending out billing statements to it 's clients to engineer " late fees '' to increase their profits. At the least, this appears to be very unethical business behavior.
Product: Debt collection

XXXX in XXXX, Florida incorrectly charged me a {$40.00} co-pay for XXXX when the co-pay per contract is only supposed to be {$25.00}. I sent the collection agency a copy of my medical insurance card documenting the correct {$25.00} charge as well as calling my medical insurance company that informed me that the XXXX was using the wrong tax payer id number and that is why the charge was incorrectly billed. I have contacted the collection agency numerous times including certified mail but they continue to send me collection notices.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the fair credit reporting act Capital One account number # XXXX has violated my rights. 15 U.S.C 1681 section 602.

A. States I have rights to privacy.

15 U.S.C 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish a account without written instructions.

15 U.S.C 1666B : A creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any reason.
Product: Credit reporting, credit repair services, or other personal consumer reports

somebody stole my identity while I was XXXX, And is ruining my credit by making outrageous purchases. I have no knowledge of what and who this could be.
Product: Credit card or prepaid card

Credit card was opened with this bank in XXXX of XXXX. The account was closed in XXXX of XXXX by the provider. Despite repeated attempts by me to make payments ( and confirming my account information ), their system kept trying to pull the money out of my Checking account when I indicated multiple times to pull the funds from Savings. I spoke with a representative who confirmed the issue, and I was told I could not make any payments by debit card to resolve the issue. The bank closed the card on XX/XX/XXXX for returned payments however I received no notification of the account closure or pending closure. I did receive a letter in XXXX of XXXX that the card terms had changed, and I continued to receive statements, however there was no correspondence of any kind that my account was closed on those statements or when I log into my account on their website. When I spoke to a representative on XX/XX/XXXX about my payments on she did not tell me the account was closed. I spoke to a representative on XX/XX/XXXX who confirmed I did not get any letter or notification that the account was closed.
Product: Credit reporting, credit repair services, or other personal consumer reports

Responding to CFBB XXXX on XXXX TransUnion in part responded pending investigation which will be completed on/or before XXXX 21 days after the promised completion date the completion is still to be reported.
Product: Checking or savings account

I sent two transactions of {$400.00} to a vendor on XXXX and did not receive my products. The person I sent the money to blocked me on all communication and took my money with no return of the items being purchased. I would like a refund of the {$800.00} and to be protected by my bank.
Product: Credit reporting, credit repair services, or other personal consumer reports

This company is continually reporting incorrect information on my credit report! I requested this company to validate the debt and they have not provided me with I also asked to show me the method of verification and they have not sent me anything! I also asked this company to show me how investigated the negative items on my report they have also not provided me any of these items! 
This company is effecting my credit report negatively and it is not allowing me obtain any credit lines in order to provide my family! 
This company is braking several laws while violating my rights as a consumer under the FCRA & FDCBA! 

15 U.S. Code 1692- ( a ) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy 15 U.S. Code 1681- ( a ) ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy 15 U.S. Code 1681b ( 2 ) - Permissible purposes of consumer reports. In accordance with the written instructions of the consumer to whom it relates 15 U.S. Code 1681a - Definitions ; rules of construction. The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. 

ACCOUNT : XXXX XXXX XXXX  ACCOUNT # : XXXX DATE OPEN : XX/XX/XXXX ACCOUNT : XXXX XXXX  ACCOUNT # : XXXX DATE OPEN : XX/XX/XXXX
Product: Debt collection

I signed up with equitable acceptance on XX/XX/2016, when they called they said they were with the government and that they could help me get student loan debt relief. I was told I did n't qualify to have my student loan completely forgiven but I would only owent {$2000.00} from my $ 10,000+ student loan I would have to pay them $ XXXX month for their service. I agreed believing I would only owe {$2000.00} of my loan. It 's been a year I have paid them {$590.00} and I found out I still owe navient {$10000.00}.
Product: Money transfer, virtual currency, or money service

My fiance, initiated a XXXX transfer in his XXXX XXXX  app on Sunday, XX/XX/XXXX. I received a confirmation text message stating I had a XXXX transfer of {$1000.00} available. However, I never received the money. I called my bank, PNC, multiple times to determine where the transfer of fund was as I had never received the money. I did not document these calls. All representatives confirmed my XXXX account with PNC was set up correctly and to give it 10 days. 

After two weeks, I still had not received the funds. My fiance filed a transaction dispute with XXXX XXXX  received a provisional credit while they researched. 

On XX/XX/XXXX, the credit was removed from his account as XXXX XXXX  had determined the funds had been released to PNC. 

I then went to a branch of PNC ( XXXX XXXX, XXXX, GA XXXX ), twice on XX/XX/XXXX to rectify the issue. I called customer service, and they were no help and said the funds were not pending on my account. I also filed a dispute with the XXXX  for PNC and XXXX. 

My fiance went to a branch of XXXX XXXX  where they provided the transaction ID number, trace number, etc. 

We both went to the PNC branch on XX/XX/XXXX, ( XXXX XXXX, XXXX, GA XXXX ). We finally were able to get a hold of an upper level of triage who promised to research the issue more. 

On XX/XX/XXXX, I was contacted by PNC again regarding the XXXX  complaint I filed. I provided all information, and they promised to research. 

On XX/XX/XXXX, I was contacted by PNC stating that my fiance had used the incorrect phone number, and the funds were deposited into someone else 's account, and there was nothing else they could do unless we knew where the funds were deposited. My fiance did not use the incorrect phone number. I have documents and screenshots from his bank showing what phone number was used, and it was correct. I also received a confirmation text immediately after he sent the XXXX transfer, so that excuse does not make sense. At this point, I am unsure if some kind of fraud at the banking level or someone used my phone number fraudulently. I am able to provide phone records that I have had the same phone number since XX/XX/XXXX.
Product: Checking or savings account

I was assessed another overdraft fee today after being charged {$72.00} in fees yesterday. I spent all day calling  XXXX   XXXX  a t PNC  who never called me back. I called her several times, left  XXXX  messages and emailed her. I 'm being punished for being poor so the bank can make money for their shareholders.
Product: Student loan

My loan was in forbearance with Navient from XX/XX/2011 to XX/XX/2011 and they reported a 30 day late payment in XX/XX/2011. This is incorrect and they are hurting my ability to use my credit and need to fix it ASAP.
Product: Credit reporting or other personal consumer reports

I am writing to follow up on my previous communication XX/XX/XXXX ], regarding the inaccuracies in reporting on my XXXX XXXX XXXX XXXX  account # XXXX, specifically the late payments for the months of XXXX, XXXX, & XXXX of XXXX. 

Given the gravity of the situation and the potential violations of the Fair Credit Reporting Act ( FCRA ), I must reiterate the urgency of this matter. The FCRA, as outlined in 15 USC 1681i ( a ) ( 1 ) ( A ), mandates that an investigation into disputed information must be conducted within 30 days of receipt of the dispute. I anticipate your prompt attention to this matter to ensure compliance with the statutory requirements.
Product: Credit card or prepaid card

BBVA credit card notified me of possible fraud charges on my account on text and email, which was great, but they did not take action to remove the 3 fraud charges i never made on my card. I have also called customer service and told them I don't use this card, and request to block my acct and issue me a new one for security purpose.
Product: Payday loan

I had to take out a number of pay day loans to help cover exspenses ive been trying to pay but at 783 % interest it is almost impossible they wont stop calling am im at my wits end and I do n't know where to turn
Product: Credit reporting or other personal consumer reports

I have sent validation letters via certified mail asking for proof creditor has not supplied it for XXXX XXXX  and XXXX XXXX. According to 15 USC 1681 law there should not be any damages on my report its a defamation to my character. Creditor is also violating laws 15 USC 1681 section ( a ) ( 6 ) ( b ) ( iii ) and 15 USC 6802 ( A ) ( B ). Has not provided me with proper debt validation for the alleged debt. The other credit bureaus were not able to properly verify the accounts & was required to remove the accounts from my report. How are they able to verify the accounts when all bureaus have access to the same information but refuse to send me what they verified it with and how?
Product: Vehicle loan or lease

ONEMAIN FINANCE CORPORATION/ONEMAIN HOLDINGS INC has violated the Truth In Lending Act ( TILA ) by not properly providing trustee with full disclosure, which did not allow trustee to make a responsible and equitable credit decision.

ONEMAIN FINANCE CORPORATION/ONEAIN HOLDINGS INC 's actions have violated the rights of the trust estate as the legal holder in due course of the investment security.

ONEMAIN FINANCE CORPORATION/ONEMAIN HOLDINGS INC is trading on the stock exchange to their advantage using their access to confidential information ( insider trading ), initiating deceptive sales practices. 

Trustee repeatedly sent claims and even has a court case pending in XXXX XXXX XXXX Illinois, to which no ruling has been made as of XX/XX/XXXX. Trustee has tried to reach a settlement but ONEMAIN CORPORATION/ONEMAIN HOLDINGS INC has not responded. 

The date the security was initiated is XX/XX/XXXX in the amount of {$23000.00}