Product: Debt or credit management

XXXX XXXX XXXX XXXX XXXX for assistance with XXXX tax audit my husband was having issues resolving on his own. Spoke with XXXX XXXX. Was told he had a legal team that was rushing our case, and they would resolve the audit issue and review all tax filings for the last 5 years for both me and my husband. We signed a POA and the contract listing their services to be performed. We were told we would be contacted within 5 days. We never received a copy of the fully signed contract by them for our records. 
Our first contact was made by XXXX XXXX on XX/XX/XXXX. The forms required did not work and we were finally able to submit everything XX/XX/XXXX. XX/XX/XXXX no response I requested confirmation everything was received and again XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX I reached out to XXXX supervisor XXXX XXXX with concern that calls and emails were not returned. She did not respond. Finally, XX/XX/XXXX, XXXX confirmed all information was received. XXXX we received an email saying they didnt have POA. This was E-Signed XX/XX/XXXX. So more than a month later no contact had been made for resolution as originally promised XX/XX/XXXX. A new POA was sent and signed and confirmed received XX/XX/XXXX. 

XXXX My husband received notice from the state for audit. XXXX After several calls and emails XXXX XXXX us that this was being taken care of as part of our agreement. XX/XX/XXXX we received notice of XXXX as the time to amend state filings had expired. No contact had been made to the XXXX by XXXX. XX/XX/XXXX, we received a call from XXXX XXXX stating we now needed a separate contract to fight the state audit and an addition {$1500.00} in fees. XX/XX/XXXX we received a notice again no POA received. We signed again XX/XX/XXXX and XXXX XXXX confirmed received. XX/XX/XXXX we received notice from the State of Wisconsin they were going to XXXX our home is we did not pay the amount in full by XXXX. XXXX assured me the attorney would call on XX/XX/XXXX to resolve and we would get a call from him XX/XX/XXXX to finish everything. We received no such call. XXXX we called the IRS and State ourselves. We confirmed with both agencies no contact had been made at all other than the original POA because the IRS was faxed back in XXXX. We were able to get the irs to agree to an amended return as there were just a few missing schedules. The State However rejected the amendment since we did not file it within 30 days of notice as XXXX instructed us not to do anything. This cost my husband {$15000.00} in taxes fees and interest he would not have had to pay had they been contacted in a timely manner. 
At this point neither of our XXXX tax filings were completed after several requests from us to complete. We just kept being told they were busy and would get to us. As early as XX/XX/XXXX I inquired why we had not heard anything regarding our XXXX filing now past due. We were told extensions had been filed and dont worry about it. We finally filed for ourselves which cost us an additional {$260.00} each in filing fees and over {$600.00} in penalties and interest. 

This whole process was a nightmare and cost us several thousands of additional dollars in fees to XXXX for services not even close to being completed as well as additional tax charges. It is clear stall tactics, empty promises and run around excuses were all they had to offer. We sent a cancellation notice via email XXXX and also sent it to their corporate office via certified mail. We have not been contacted to date.