23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

This is the several times I've complained about being a victim of identity theft. You must remove/block any account that was opened without my knowledge, consent, or authority within 4 business days with ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Product: Credit reporting or other personal consumer reports

I am filing this complaint under the Fair Credit Reporting Act ( FCRA ) due to the willful non-compliance of the credit bureaus and data furnishers in properly investigating my disputes. Based on, U.S. Code {$1600.00} c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than 4 business days after the date of receipt.

Under 15 U.S. Code 1681 e ( b ) and 15 U.S. Code 1681 ( 5 ) This account in violation not reporting 100 % accurate. In accordance with the Fair Credit Reporting Act. The list of accounts 15 USC 1681s-2 XXXX has continued to report inaccurate information after i provided notice of disputes. 

- Jefferson capital #XX/XX/XXXX# XXXX, XXXX XXXX XXXX # XXXX XX/XX/XXXX # XXXX XXXX XXXX XXXX XXXX # XXXX XX/XX/XXXX # XXXX
Product: Mortgage

My wife and I were closing on a house on XX/XX/2020 at XXXX XXXX with Ally Home Loans. The day before I still had not received the final closing disclosure. I called Ally Home Loans multiple times and was told that they were " working on the final disclosure '' and that it would be available sometime in the next couple hours. Around XXXX they sent me the final closing disclosure with wiring instructions to wire the remaining money for the down payment. I wired the money to the escrow within 10 minutes of receiving the final disclosure. The day of closing, we did the final walk through of the home and then went over to the land transfer office for closing. The land transfer office then informed me that my wire transfer had not cleared yet or my loan was not funded. I called Ally Bank and asked why hadn't the wire transfer cleared yet. They said that wires are sent in the order they are received and that it would be done by the end of the day. I asked why the final closing disclosure was given to me less than 24 hours in advance if wires took this long to clear. He did not have an answer for me as to why the disclosure was given to me so late. We signed all the papers and still the lender wire and my bank wire had not cleared yet. I spent the next 6 hours calling both Ally Bank and Ally Home Loans trying to figure out the status of my wire and loan funding. Ally Home Loans apparently had messed and not funded the loan property for my closing. When I kept calling them I would get in touch with a general customer service representatives but when I was transfer to my " closing expert '' ( the guy at the lender in charge of closing ) they did not pick up the phone. When I asked to be transferred to any loan officer, I was told that " none were available to speak with me ''. Eventually we did get in contact with our closing expert around XXXX XXXX. He told me he was not sure if the loan would be funded today because the lender had messed up and needed a " XXXX XXXX XXXX XXXX ''. Once that document was signed our closing expert said he was transferring the loan to the funding department and he would call back if and when the loan was funded. Because of the lack of communication from the lender we opted to stay on hold for roughly 2 hours until we received the IMAD number which was provided to use around XXXX XXXX. During that time my wife was on hold, I was calling Ally Bank to see the status of my wire. I was told by one supervisor that she had contacted the wire department and they had placed my wire in the front of the queue and it would clear within the hour. An hour passed and the wire still had not cleared yet. Around XXXX XXXX, roughly 6 hours after we were suppose to close the wire cleared and we were able to officially close on the house.
Product: Debt collection

I have sent a written debt verification letter. In addition I have sent a letter stating the account is not mine and that my is a result in identity theft. In addition I the amount has been charged off and the creditor has XXXX was on my account from 2016 and now it appears again this time through a new third party. Once the account reached the 7 years XXXX sold the file and it has appeared on my account again now for another 7 years. Again, the account has been charged off and I did not open the account in the first place it was identity theft. in the past there were identify theft alerts and notice my account had fraud. I have advised the company.
Product: Money transfer, virtual currency, or money service

On XX/XX/19 I created a Venmo acocunt to send my son ( XXXX XXXX ) {$43.00} that I owed him. The funds immediately showed up in his Venmo account. As soon as I sent the money though I received an email that my account was frozen as did XXXX. In communication with customer service I was asked to send a bank statement and my ID which I did, including a picture of me holding my ID. On XX/XX/19 about 10 minutes after submitting my ID & bank statement I received an email from XXXX XXXX of Venmo that stated my account was deactivated. Further " Please note that the funds held in your balance have been flagged for investigation and will be held for up to 180 days for loss prevention purposes. Should these funds be available for transfer at that time we will reach out to you directly. '' Even though the money was instantly sent to my son 's account his account was frozen so he was unable to access the funds that I sent. Two days later the {$43.00} that I paid my son was removed from his Venmo account and transferred back to mine. I used a Visa debit card with Venmo. I have no idea why my account was deactivated, furthermore I do not see why they would hold on to my {$43.00}. As of XX/XX/19 at XXXX they are still holding my money. I am the one that made a profile for Venmo on XX/XX/19 & set up & approved this transfer to my son. I contacted the Federal Trade Commission, the fraud department of XXXX XXXX, the XXXX   XXXX XXXX and the XXXX  XXXX XXXX XXXX. By Venmo transferring the money to my son and taking it back and then putting it in my online Venmo balance but not allowing me to access it I consider it fraud by Venmo.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX  Account Number - XXXX Whom It May Concern, I am in total disagreement with your investigation response. The incorrect items listed below still appear on my credit report, even after your investigation. I would like these items immediately re-investigated and for good cause. These inaccuracies are highly injurious to my credit rating.

Furthermore, In accordance with The Fair Credit Reporting Act, Public law 91-506, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof the information was verified, not a computer generated confirmation.

Please provide : 1. The names and business addresses of each individual with whom you verified the information with above, so that I may follow up.

2. The date you contacted the individual funishers of information.

3. The method of communication you used to verify the information.

I would also like to know if the furnisher provided you with my SSN, address or DOB. 
Please forward an updated credit report to me after you have completed your investigation and corrections. 
Your cooperation and prompt attention are required by law.
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate readdress fraud on their platform, leaving my account vulnerable and unprotected.Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Credit reporting, credit repair services, or other personal consumer reports

I just got my updated annual credit report and there was a credit pull from Kohl 's in XXXX of 2018 that I didn't authorize. I called the kohl 's number on the credit report from XXXX   and they said they had limited ability to see my credit report. the lady kept saying it was a hold on my credit and I said, " No, it was a hard inquiry into my credit. '' She said that the department I called couldn't do anything. 
I called XXXX  then and they said I had to call the company. I told them that I had and they were no help. He said there was nothing he could do. Someone has to be able to do something.
Product: Credit card or prepaid card

Ive had a Capital One credit account for over a decade. I lost my wallet in XXXX  and when I called them to get a replacement card, they said I had to pay my balance off in full since my card was restricted. So it took me two years but I finally did it. I called them to please unlock my card and give me a replacement and they told me I am permanently restricted on this account so all I can do is apply for a new card. Why would they put me through that if I was never to get my account back? My balance is completely at XXXX and had I know I am being told this can never be reopened I would have let the account just go to collections.
Product: Payday loan

Speedy Cash gave a loan to someone online using my name. They did not ask for any kind of ID and did no background check or they would have known that the social security numbers did not match. I called and complained after I received a bill from them. The woman informed me that they did n't need any Identification to give this loan because it was a low amount and the law in Texas allow 's it. So now my credit might be ruined or my identity compromised due to the way they do business. I let everyone I know know about this and of course XXXX of my friends are going thru the exact same thing at this very moment. This needs to be changed!
Product: Credit card

I opened a new credit card with Bank of America. I arranged autopayment ( what they call eBill ) immediately after opening the account. However, my first payment was not automatically paid. After rechecking the account, I saw a small note in the autopay process as follows : " Note : e-Bill initiated payments for this bill will not begin until the next billing cycle. Payments for this billing cycle must still be scheduled manually. '' While this text is clearly visible, it is not highlighted aggressively. Additionally, this behavior is entirely different from what a reasonable person would expect when establishing autopay immediately after opening a new line of credit. The result was that I faced a fee and interest charge. After contacting the company, the fee was waived but not the interest. This was done as a 'favor ' to me. I pushed, and the interest was then also waived, again as a 'favor '.
Product: Credit reporting or other personal consumer reports

I have received your computer-generated notice informing me that you did not do any action or investigation for the disputes I sent out last time because you think I may have used a third-party credit repair company. Not only do I think this is just your delaying tactics to get an extra XXXX days to fulfill my first request, but I also think it's a clear violation of the Fair Credit Reporting Act. Again, please be informed that you are reporting inaccurate and incomplete information on my credit report.
Product: Credit reporting or other personal consumer reports

Consumer Name : XXXX XXXX, Consumer Social Security Number : XXXX, Consumer Date of Birth : XX/XX/XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the XXXX credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit card account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX THESE ARE NOT MINEThese accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( private case number ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.
Product: Credit reporting, credit repair services, or other personal consumer reports

i have challenged this account with all 3 credit bureaus and each time they say its reporting accurately and it is not... it is clearly reporting in the comments that this is sent to collection by XXXX who is the creditor but yet still reporting a balance... .this is a violation
Product: Debt collection

On XXXX/XXXX/XXXX, my employer received a call from a man who identified himself as XXXX with the XXXX XXXX PROCESSORS OFFICE.. XXXX XXXX XXXX XXXX XXXX, FL ) XXXX This call was recorded ) caller # was XXXX/California XXXX, he ask what the companies policy was on employees being served on there job, then provided a CASE # XXXX and # for me to call back to the Administrator of the file XXXXgiving Third party discloser to my employer **** -- -- -- -- -- -- -- -- -- -- On XXXX/XXXX/XXXX - When I returned to work and was provided with this information I returned the call XXXX and spoke withXXXX XXXX with XXXX @ XXXX, He did not provide Mini Miranda, and did not identify himself as a debt collector, however told me I had a pending Civil Case against me? I ask am I being sued, he said yes! He said they sent me papers to process services in my local jurisdiction? I ask for the documents to be faxed to me, he said no they are out for process service, and the next thing I receive will be a summons? XXXX This company will not provide me anything in writing which I have ask repeatably by fax/mail ... I ask what the charge off date was and was told XXXX, however this is a old Juniper Bank Visa sold to Barclays Bank and charged off in XXXX XXXX well beyond any statue of limitation XXXX where I currently live ) I called Barclays bank they sold the account to a debt buyer in XXXX. I can not find anything on this company they claim to be XXXX out of California.
Product: Vehicle loan or lease

Traded in a leased XXXX XXXX when purchasing a XXXX XXXX in XX/XX/XXXX ( another GM product ). Per GM, lease disposition fees are waived if borrower trades in for another GM product. Never should have been charged this fee. Never got a bill, never got a call, never went to collections, no correspondence whatsoever. On or about XX/XX/XXXX, 8 months after the transaction, our account was written off by GM Financial due to " Natural Disaster '' per my credit report. It is my firm belief that GM Financial did this to access relief money at my expense, irreparably harming my credit and costing me hours of time and potentially thousands of dollars in attorney fees to address a negative mark on my credit report that should have never been there I the first place. I demand that this is removed from my credit report immediately, and further, I implore CFPB to fully investigate GM Financial 's unauthorized and fraudulent charge off and reason code for said charge off, as they are clearly trying to take advantage of consumers, federal funding and the current situation to benefit themselves at the expense of consumers.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXXXXXX XXXX Account XXXX Account Name : XXXX XXXX Account XXXX has violated my rights. Or a list of inquiries : 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit card or prepaid card

Account type : AAA Cashback Visa Signature account by U.S. Bank NA. I did not apply for this credit card. My Identity was stole. The letter from the company is dated XX/XX/. I searched for this company on internet and couldnt find address for the company. Ph # on letter is XXXX. Called and phone just rang. If you need copy of letter please let me know?
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax has refused to remove a voluntarily dismissed Chapter XXXX Bankrupty filing ( reference number : XXXX ) from my credit report causing me prejudice and damage. The filing was voluntarily withdrawn by myself and dismissed by the court therefore it was never a bankruptcy and should not be adversely affecting my credit report. My creditors were not harmed in any manner by the filing nor the withdrawal/dismissal and they did not experience any financial loss whatsoever in any manner therefor this item should not be allowed to cause me prejudicial damage.
Product: Credit reporting or other personal consumer reports

XXXX XXXX pulled my credit report multiple times under different financial institutes at the same day without my permission. 

Originally we pre-qualified with XXXX XXXX XXXX XXXX XXXX XXXX  on XXXX  for car loan. When we came back to purchase the car on XXXX to the same dealership they said they can re-use the same inquiry for the loan. As a result we have 4 additional hard inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX I assume it was done for selling us extended warranty ( which we disputed with them as well, with the dealership ). We didn't give our agreement to pull credit so many times. 

I would like to remove those 4 extra inquiries from my credit report. 

TransUnion and XXXX recommended to file dispute at the CFPB since they can't help. 

Thank you
Product: Credit reporting or other personal consumer reports

The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Account name : XXXX XXXX XXXX # XXXX, Account name : XXXX XXXX XXXX XXXXXXXX, Account name : XXXXXXXX XXXX XXXX XXXXXXXX has violated my rights. I looked at my XXXX credit report onXXXX and noticed something are incomplete and inaccurate. And according to the fair credit reporting act whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates according to 15 USC 1681 ( e ) ( b ). And according to 15 USC 1681 5 they are supposed to do this ( 5 ) treatment of inaccurate or unverifiable information ( A ) In general if after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified the consumer reporting agency shall- ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. and according to 15 USC 1681s-2 they are suppose to not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the accounts inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

I opened a credit card with XXXX XXXX on XX/XX/XXXX. I used that credit card to buy new tires for my car, I paid the balance. These are payments dates from my bank statements : ** XX/XX/XXXX XXXX Online Pmt XXXX Web ID : Citictp ( {$150.00} ) ** XX/XX/XXXX XXXX   Online Pmt XXXX Web ID : Citictp ( {$200.00} ) ** XX/XX/XXXX XXXX Online Pmt XXXX Web ID : Citictp ( {$200.00} ) ** XX/XX/XXXX XXXX Online Pmt XXXX Web ID : Citictp ( {$200.00} ) I have bank statements that shows all of the above the payments. My balance was {$0.00}. I do not remember I used that credit card again. On XX/XX/XXXX, I was checking my credit report, I found that there is a report from XXXX XXXX credit card against me that they closed the credit card because of no payment of the bill. I called the XXXX XXXX credit card to investigate what is that balance and why they closed the credit card without any notification. They told me that there is a balance of {$43.00} not paid and they tried to collect it and they could not collect it so they closed the account and reported that to the Credit Bureau. I told them I am not aware of the {$43.00} bill, and I never received any notification of that balance, I did not receive any mails, Emails, or any phone calls. I asked them to fix that problem of sending a false information to the credit bureau and closing the credit card with out contacting me. They are very rude and their answer is " NO we can not do anything ''. 
I would appreciate it if you please could investigate my issue with the XXXX XXXX credit card and to fix their inappropriate report against me to the credit report and to remove that from my credit history.
Product: Debt collection

The account in reference IC Systems/XXXX  was created due to indentity theaf. I have contact both XXXX and XXXX on several occasion with no success.