23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

I begin getting phone calls, letters from these creditors. I provided my correct nformation to XXXX, Experian and XXXX along with my identification, the police report, corrected social security number and contact information. There was no investigation done. The information I gave to them verifying that the accounts were not mine, they updated my account with the correct information and passed it to the creditors that I was disputing. Hence, the demand for payment calls, a bounty hunter who threatened to come to my job if I didn't pay, letters and emails are now coming. Collection agencies are harassing for these accounts as well. 
I spoke with representatives from XXXX, XXXX and Experian. Had them take names of unknown people off of my report as well as my ex husband, correct the misspellings, incorrect social security number and addresses, etc. 

The fraudulent accounts were apparently opened during XXXX 

I had to put a freeze on the XXXX, XXXX and Experian. I was going to pay just to be done with it. It's not fair. I was advised by legal team to reach out to your department prior to me hiring them.
Product: Credit reporting, credit repair services, or other personal consumer reports

There are unknown hard inquiries on my credit reports. Im requested the verification of the inquiries and the method of verification. On XX/XX/2019, XXXX XXXX XXXX and on XX/XX/2019, GM FINANCIAL add a hard inquiries on my credit report. 
But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.

To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
Product: Checking or savings account

I use bill pay on a regular basis to pay rent, this month payment hasn't been delivered with over 10 days, they debited account for this whole period as a result apartment is charging me additional late fee and gave me an eviction notice. Chase is stating that it's out of their control and it's not their responsibility.
Product: Credit reporting or other personal consumer reports

At least 2 disputes have been sent and received by TransUnion regarding a NCA collection account. The account has not been investigated at all according to the most recent report. The last account update ( XX/XX/2023 ) predates the investigations that TransUnion have claimed to have conducted.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have been disputing for the correction of my Credit file for tha last 2 months now, and I am grateful for the Credit Bureaus actions as they decided to remove some of the fraudulent items from my Credit File. However, as I inspect my Credit Report, there are still some acccounts and information that should also be removed from my Credit File. I have read that under the Fair Credit Reporting Act section 605b, the Credit reporting Agencies are required to remove any accounts and information that resulted due to identity theft. Once again, I was a victim of identity theft and that the disputed accounts and information must be removed from my Credit file under the FCRA section 605b. Here is the list of accounts and information that should be removed as soon as possible : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX DEPT OF ED/XXXX  XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} DEPT OF ED/XXXX  XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} DEPT OF ED/XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} DEPT OF ED/XXXX  XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} DEPT OF ED/XXXX  XXXX Date Opened : XX/XX/XXXX Balance : {$0.00} XXXX XXXX XXXX XX/XX/XXXX XXXX 'S XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX. Also, if the Credit Bureaus claim that the disputed accounts and information belong to me, I require the Credit Bureaus to send me copies of proof of ownership or any documents bearing my signature to support their Claims. In the event that the Credit Bureaus find no signed documents, please remove the disputed items completely from my Credit file.
Product: Credit reporting or other personal consumer reports

I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there are still accounts that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX Credit Bureaus to validate these accounts ( A ). I hope these disputed accounts are updated. 

XXXX  XXXX Balance : {$550.00} XXXX XXXX  XXXX XXXX Balance : {$11000.00} XXXX XXXX XXXX Balance : {$480.00} XXXX  XXXX XXXX  Balance : {$9.00}
Product: Student loan

Repayment of my federal student loans was initially begun with XXXX. I chose the Extended Repayment Plan and was faithfully paying {$210.00} per month before the pandemic payment pauses. 
During the pause period, my loans were transferred to MOHELA. When payments were due to resume in XXXX, XXXX, MOHELA advised me that my monthly payment was {$360.00}! This change to some sort of other payment plan was done entirely without my assent or knowledge, and I believe it was illegal for MOHELA to do this. 
I called several times in XXXX, suffering hold times of more than 2 to 3 hours. Each time I spoke with a representative, they could not tell me why my payment had been changed, or even what plan I had been put on. They said they understood I wanted to be put back on Extended Repayment, back to $ XXXX, and said they would pass that on. On one call, I was told that the supervisor just said it was not possible to change my plan! I called again and asked to speak with a supervisor. This person understood my problem, and said they would place me on administrative forbearance while they worked it out. 
At the end of the administrative forbearance, nothing changed! I was sent a statement showing that my XXXX, XXXX payment was to be {$360.00}. I tried to pay the {$210.00} that I believe I owed, but was unable to do this, because the website required me to acknowledge that if I made such a payment, I was paying less than I owed, which is not true. 
At this point, I gave up with telephone calls and sent several messages to MOHELA. One letter said they were going to request a forbearance while my situation could be looked at to change the payment plan. Then I recently received a letter that appeared to say two contradictory things- it stated that I was going to be in forbearance, but then, at the very very bottom of the letter after the grid with my loans, it states that my forbearance was denied due to " overlaps ''??? 
Now I have been sent a statement that I owe three payments of {$360.00}, for a total of {$1000.00}. None of this is correct, and I worry that it will be impossible to correct soon, as MOHELA is in the process of changing to a new servicing platform. Please help!!! 
I am attaching all pertinent correspondence below.
Product: Bank account or service

As of XX/XX/XXXX I have been dealing with the Rush Card issues, as of XX/XX/XXXX I applied for a replacement card to be express deliver that was suppose to come to me on XX/XX/XXXX, which I still do n't have as of XX/XX/XXXX. Keep in mind they charged my account a XXXX fee for express service. Every time I call no one helps me, hang up on me or leave me on hold for hour. I need help
Product: Credit reporting, credit repair services, or other personal consumer reports

All three credit reporting agencies that are registered as a LLC have no sign documents or authorization to be reporting anything on my credit report. I did not give authorized consent to Equifax, XXXX, XXXX if they continue to report negative items on my report I will seek legal counsel and file a lawsuit for defamation of credit reporting. 

I have consumer rights. 
The original creditors sold my information to a 3rd party debt collector without my written consent!
Product: Debt collection

I am being sued in two different cases in civil court in XXXX XXXX Ohio by LVNV Funding also known as Resurgent Capital Services. Both accounts are the result of identity theft, of which I am the victim. Resurgent, LVNV Funding and their affiliates/ attorneys, XXXX and XXXX are basically dragging their feet on providing me any kind of documentation that Ive requested including an affidavit of fraud. Neither LVNV Funding / Resurgent or XXXX and XXXX have responded to my requests for validation of the debt or my numerous requests that they investigate this as fraud. They wont cooperate in any attempts to prove this debt is invalid and fraudulent. They refuse to validate the debt as per the Fair Credit Reporting Act. They are using the court system to basically force me into paying them for a debt I do not owe by not cooperating in hopes I will give up and pay them. They keep passing the buck using three entities, Resurgent, LVNV Funding and XXXX and XXXX to dodge who is really responsible for answering my requests to investigate these accounts as fraud as per the Fair Credit Reporting Act.
Product: Money transfer, virtual currency, or money service

Date : XXXX/XXXX/XXXX Transaction : Show additional information for activity type transfer XXXX XXXX XXXX XXXX # XXXX ; XXXX XXXX Merchant Info : email : XXXXXXXXXXXX Phone number : XXXX I made a transaction with a XXXX merchant for concert tickets that I never received. The transaction was executed using Bank of America mobile app that uses XXXX. I do not have a XXXX account but the merchant does. After the transaction was made and I did not receive the promised goods, I called Bank of America right away. This was still on XXXX around XXXX EST. 

At this point, the transaction was still in " Processing '' stage. The banker told me that they can not do anything about it because it was in the " Processing '' stage. He/she told me to wait until the transaction was completed and to call XXXX XXXX ) bofa to file a dispute claim. 

After the transaction completed, I called again on XXXX. The new banker on the phone said that they can not do anything because the transaction is no longer " Processing '' and the money has made a final deposit already. The banker suggested to file a police claim for additional legal advice and that they will try to contact the receiving scammer end for a return on the amount. A police report claim number has been made upon my behalf. Please contact me for more information on that. 

Since Bank of America could not help me, I called XXXX. The support representative said that because I do not have an official account with XXXX, they can not help me either since this was done through Bank of America. 

In any case, I believe that Bank of America could have done something while it was still in the " Processing '' stage and stopped the transaction, but misinformed me, their customer, about their procedure.
Product: Credit card or prepaid card

On XX/XX/XXXX, we purchased bedroom furniture from Ashley XXXX. The furniture was scheduled to be delivered & assembled by Ashley XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. An assembly person was sent on XX/XX/XXXX and one dresser was damaged when he opened the box and the other one was damaged during his assembly process. Ashley XXXX was supposed to replace the damaged furniture on XX/XX/XXXX but did not. We went to the store on XX/XX/XXXX to request a refund. Instead of refunding our money, they offered to provide replacement furniture but we had to pay the difference, which we paid in cash. 

This new furniture was scheduled for delivery on XX/XX/XXXX but Ashley XXXX again failed to show up nor make any attempt to contact us to explain why. So, we never received the new bedroom furniture we purchased. I attempted to return the damaged furniture to the store XX/XX/XXXX and but XXXX XXXX at the XXXX store said not to. We went to the store on XX/XX/XXXX to request a refund. We were refunded {$760.00} that we paid in cash but never received a refund of the {$2100.00} that was charged to the Ashley ( Synchrony Bank ) card. Ashley picked up the damaged furniture on XX/XX/XXXX but we have not received a refund, nor has the amount been credited back to my Synchrony account. 

I have disputed this charge 3 times with Synchrony. Synchrony continues to incorrectly dispute the full amount of my Ashley purchase. Because of this error on their part, they have been unable to get the fraudulent charge credited back to my account. I have tried to contact both Ashley and Synchrony but have had to wait on hold for hours. Several times the Ashley line just hangs up after I have been on hold for hours. Synchrony has equally been ineffective at resolving this dispute as they seem to not be reading my supporting documents. 

I also filed a compliant with the better business bureau but Ashley stopped responding to the XXXX I believe that both Ashley and Synchrony are collaboratively trying to defraud me. Ashley has their damaged furniture back and I expect my refund/credit of {$2100.00}
Product: Bank account or service

Since 2014, fake companies have been taking money from my account. It 's always been small amounts, approx XXXX-XXXX each time and about twice a month. I went to my bank branch and filed the claims for. XXXX checks, was reimbursed right away for XXXX checks ( within 90 days from when I filed ) and now the bank is saying they are n't giving me the balance of those checks. The way I realized this was when my account was over drafted when they took the money outs. None of these checks are signed by me, they are all singed. By my email address.
Product: Debt collection

I have repeatedly tried to contact XXXX XXXX XXXX and XXXX XXXX XXXX over the last 2 weeks to pay off a {$110.00} collection from XXXX XXXX. XXXX tells me that the debt must be paid through XXXX XXXX, and depsite leaving multiple messages with XXXX XXXX XXXX, I have not received a call. I called XXXX again this morning ( XXXX XXXX ) and was informed that they had been sold to Resurgent Capital Services. I was able to speak with a supervisor at Resurgent who informed me that I would still have to pay via XXXX, but all of the phone numbers for XXXX go directly to Resurgent. After calling a third time to Resurgent, a senior supervisor named XXXX told me that it would take more than a week to be able to pay that debt. 

I had no knowledge of this debt until applying for a home mortgage, and was instructed by our loan processor to pay it in order for our mortgage to go through. I am VERY concerned that by not be able to pay this small debt, despite attempting to pay it numerous times, that it will affect our home mortgage. I also doubt the validity of the debt itself, but am not going to get {$110.00} stop us from getting our house. 

I would like to pay the {$110.00} and be done, and can not believe that a debt collection agency will not allow me to pay a debt.
Product: Credit reporting, credit repair services, or other personal consumer reports

one of the people who XXXX  and XXXX was breech company is not following loan note as it is clearly written paid by the XXXX  and provided XXXX XXXX receipts. 
law suits will be filled for damages as their mis documentation has cost me money a step away from being homeless and mental distress All three credit bureaus have receipts of payment made prior to XXXX  but still have not removed.
Product: Credit reporting or other personal consumer reports

I am a victim of XXXX. The information listed below, which appears on my credit report, is the result of that XXXX. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Unauthorized Inquiry XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Unauthorized Inquiry
Product: Checking or savings account

On XX/XX/XXXX, I went to a branch and told the teller I wanted to close my account. I received a cashier 's check for the full balance of the account. It appeared there was something wrong with the computer system, but the teller provided the cashier 's check and didn't communicate about any problem closing the account. My next statement had an ending balance of {$0.00} on XX/XX/XXXX. The following month, I received a statement with an overdraft notice and an $ 11 monthly service charge. The overdraft fee was {$0.00} ( possibly the fee was XXXX because of the tier of my account ). The new statement period began on XX/XX/XXXX and ended on XX/XX/XXXX ; thus, the new statement period began two days after I closed my account.
Product: Credit reporting or other personal consumer reports

I am filing a complaint against Equifax for failing to properly investigate my disputes regarding inaccuracies in my credit report. 
Despite my submissions, Equifax consistently responds within 24 hours stating the account is accurate, without providing any evidence of a thorough investigation.

This practice violates the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, which mandates a reasonable investigation of disputes. Furthermore, Equifax 's actions may also contravene the Consumer Financial Protection Act ( CFPA ), 12 U.S.C.

5536 ( a ) ( 1 ) ( A ) - ( B ), as highlighted in the CFPB 's recent administrative proceeding ( File No. 2025-CFPB-0002 ) against them for similar violations. I request that the CFPB take action to ensure Equifax complies with federal law and provides consumers with the necessary proof of investigation. These are the accounts that are inaccurate : XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I recently tried to dispute my delinquent payments on my credit file due to my XXXX. During the time of the aforesaid hardship i was XXXX XXXX  and XXXX  and was unable to make a payment because my accounts did not have autopay setup. I submitted a signed letter from the physician illustrating that i was XXXX  for the time period in question. I also submitted a letter from the nurse who was assigned to my case that supports everything the physician is stating. I got my dispute results back and they denied my request to remove the late payments. I let them know that i was only late because of my XXXX  and would have not been late if i wasn't XXXX. I tried to dispute the late payments again because i recently got a eviction notice from my current residence. I pleaded with the credit bureaus to remove the late payments because i applied to 10 different apartments in the area with cheaper rent and got denied from every single one of them due to the late payments. I notified them that i will become homeless if the late payments are not removed and i also asked for the investigation to be done promptly because i need to find somewhere to live ASAP. Its been 2 weeks after i sent the notarized letter to the bureaus that gave them 15 days to reply ( 4 weeks in total ). When i pulled my credit file i noticed that their are some inaccuracies on my credit file. Some credit bureaus are reporting the account as delinquent for one month and the other credit bureau is reporting it as in good standing for that same month. This is affecting my ability to find a new apartment or qualify for credit. I would like for my delinquent payments to be removed because i showed them evidence that i was XXXX  and explained to them that i wouldn't have missed the payments if i wasnt XXXX. I will become homeless if something isn't done and im trying my hardest for my nightmare to not come to pass. Please help because the credit bureaus are not emphatic to my situation.
Product: Credit reporting, credit repair services, or other personal consumer reports

I never glad services at this address only stayed there for XXXX weeks with a friend of for work purposes
Product: Credit reporting

i do not own this account anymore please remove it from XXXX, XXXX and experian credit file immediately. My credit report at one point showed it as paid in full, but reverted back to {$2000.00} balance and this account is effecting my score.
Product: Checking or savings account

I opened a Select Checking account at Suntrust, XXXX NC on XXXX XXXX, 2017. There is promotion associated with this account. The detail of the promotion is in the attached file. After meeting all the requirements. I did not receive any promised bonus. I have contacted the bank several times. First they said I did not provide US address and SSN, which I did provide when opened the account. Then they said they would investigate the case. After that they did not provide further information or solution.
Product: Debt collection

I received a letter from Advanced Recovery Systems on XX/XX/XXXX of XXXX about a medical debt with a balance of {$130.00}. I responded by mail on XX/XX/XXXX requesting they provide me with the amount and age of the debt, a copy of the last billing statement sent to me by the provider, the amount of the debt when they obtained it, and when that was, any fees associated with the account, any payments made to the account, and to tell me when the creditor claims this debt became due and when it became delinquent. I received a response from Advanced Recovery Systems on XX/XX/XXXX of XXXX and that included a copy of a statement, which was never sent to me, dated XX/XX/XXXX with an incorrect balance of {$110.00}, a copy of the letter I sent to ARS, a form from the provider and a letter from ARS, signed by XXXX XXXX, that says Dear consumer, Attached is the verification you requested. Should you have further questions feel free to contact me as noted below. I never received any of the other information that I requested. The contact information listed on the letter included Advanced Recovery Systems address, phone number and XXXX email address. I sent an email to XXXX on XX/XX/XXXX of XXXX and let him know that I received the response to my request for verification but that the information provided was still incorrect and to please continue to treat the debt as in dispute and under discussion until resolved. I never received a response to that email or any other communication from ARS after that. I was looking at my credit the other day and noticed that I have a collections account from ARS that was reported XX/XX/XXXX. The date of first delinquency is listed as XX/XX/XXXX and that is false because my appointment was that exact day and I would not have even received a bill by then. I disputed the account on the credit bureaus website but they claim that it was reported correctly, this account is still on my credit report with false information.
Product: Credit reporting, credit repair services, or other personal consumer reports

The following accounts was charged off XXXXXXXX XXXX XXXX XXXX  XXXX XXXX. Since then the account has repeatedly been updated as charged off every month. This is an update in the payment history which to my understand charged off accounts should NOT include an active payment history. Need I remind you this also falsely manipulates the statute of limitations. 

I am demanding a deletion of the following accounts : XXXX XXXX  XXXX Account number XXXX, XXXXXXXX XXXX XXXX  Account XXXX : XXXX Best Regards, XXXX XXXX