23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

On XX/XX/XXXX and XXXX XXXX  I visited an atm to withdraw XXXX and the machine did not disburse the money but the amount was taken off of my card. I contacted the card and they told me that I would have to wait 45 days for it to go through a dispute process. I asked for a provisional credit and they refused. I have nothing to my name and they keep giving me the run around. I contacted the atm provider and they stated they needed a regulation e form from the bank and will refund me the money. They have yet to send the form. I need help please.
Product: Debt collection

I keep getting collection letters from Resurgent Capital in regards to a credit card that to my knowledge I never had. In addition at the bottom of the page they have this " by law we have to " etc etc. Basically states that if I write a letter disputing they will provide proof. If I do n't the debt will be assumed real. The problem is they leave no mailing address on the bill. When I call they want my social sec # as they say that is protocol and will not give me address. I have went thru this with several reps. I finally got XXXX and she gave me the address which was different then the one that was randomly placed at the top of the letter without a business name, so you were not sure if that was correct. Obviously that address would have never gotten to them ... .HMMMM? The reps name I spoke with was XXXX, she said her last name when she answered but when I asked her to repeat it she would n't. She gave me this mailing address ; Resurgent Capital Services XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

I had reviewed my credit report and noticed I have XXXX medical bills on my credit report unpaid. I called my medical insurance company to find out why these XXXX bills have n't been paid. the hospital did n't summit the claims for these bills. i understand the hospital is not responsible for billing your insurance, how ever when they assume the assignment it is there responsibility, to bill the insurance and follow up with the billing process. the hospital had another company handle there billing process where the hospital later had issues with the billing process. this hospital turned this matter over to collection. I tried to excercise my rights with a debt validation requests, and received to print outs from the collectors on the print out the XXXX bills state paid. the collection agent state these bills are n't paid I know they are n't paid by me but why do my bills state paid on them. by the way the collection agent sent me information for another client they are attempting to collect on medical bills by mistake and told me to throw them away.
Product: Credit reporting, credit repair services, or other personal consumer reports

I contacted XXXX and XXXX to the validate a medical debt that was on my credit report. I sent both companies certified letters requesting them to do so and they failed to send me any documents to show validation of this debt. I asked them to please remove the debt because this is a violation of hippa law and they have yet to do so.
Product: Credit reporting or other personal consumer reports

The response from the last dispute to XXXX, XXXX, and Equifax all came back as verified as accurate. I am demanding a reinvestigation because according to 15 U.S.C. 1681 et seq., governs access to consumer credit report records and promotes accuracy, fairness, and the privacy of personal information assembled by Credit Reporting Agencies ( CRAs ). I would like these inaccurate accounts deleted immediately. Also my one and only address is XXXX XXXX XXXX XXXX XXXX, GA XXXX my phone number is XXXX. Any other information they have is incorrect, and is related to fraud. I am a victim of identity theft, and am attaching my reports as well. These accounts are fraud related, and they are violating 15 U.S.C. 1681b Permissible purposes of consumer reports 605B.Block of information resulting from identity theft [ 15 U.S.C. 1681c-2 ] Disclosure of investigative consumer reports [ 15 U.S.C. 1681d ] 15 U.S. Code 1681n - Civil liability for willful noncompliance I am disputing the following accounts : XXXX XXXX XXXX account number : XXXX XXXX XXXX XXXX account number : XXXX XXXX XXXX account : XXXX 15 U.S. Code 1681i Procedure in case of disputed accuracy 15 U.S. Code 1666b Timing of payments It is up to {$1000.00} per violation. Please correct my credit immediately. 

XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX XXXX sent me multiple letters on XX/XX/XXXX stating my account was closed and they would be deleting all the information regarding there company off of my credit report. As of XX/XX/XXXX there are still XXXX XXXX XXXX accounts on my credit report with TransUnion and XXXX.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX ) is notorious and has serially falsely reported hundreds of thousands of mortgages as having late payments and refuses to fix falsely reported late payments related to covid and loan modifications with deferments in particular. This company is arrogant and plays with the financial well-being of others and should be shut down by DOGE because they receive government insurance and their incompetence in falsely reporting late payments has an adverse effect on the economy as well. 

XXXX is also a semi government agency that needs to be chopped or massively overhauled by DOGE which I work with as they are arrogant, inefficient, and incompetent. They can fix the falsely reporting lates or I will unleash a XXXX XXXX against them they won't believe. XXXX XXXX XXXX!!
Product: Credit reporting or other personal consumer reports

I can't remember is this my account but it's showing its closed on some of my reports and this was disputed before.
Product: Credit card or prepaid card

I made a purchase on line to a trial merchant the items was eye cream & Face cream. the items did not work out and I called and canceled with in their time frame that was given to the costumer, their was to only be a charge for shipping of each item through the same company but separate shipping cost. One was {$4.00} and the other was {$5.00} but after I had canceled they must have immediately shipped out more product and when that was delivered to my address I checked my credit card charges on line and discovered They charged to my Visa credit card through U.S.Bank {$89.00} & {$86.00} for the initial shipment pulse {$92.00} that I had received on  XX/XX/XXXX . I called the company and told them I had called and canceled within their time frame and should not have been charged, and that they had sent out & charged another fee of {$92.00}. I then called the U.S.Bank visa credit card company and explained it all and said I was disputing the charges & I 'm fighting the credit card.
Product: Credit card or prepaid card

they still havent credit XXXX k in charges sent them police report 3 times still waiting for resolution
Product: Credit reporting or other personal consumer reports

According to FCRA Section 605B ( a ) the CREDIT REPORTING AGENCIES shall remove any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I am writing to dispute the following information that Capital One provided to XXXX and XXXX. I have circled the items I dispute on the attached copy of the credit report I received. 

This Capital One account opened XX/XX/2017 is inaccurate because Its not in collections, it has a XXXX balance and has not been active in quite some time. This needs to be removed from collections section on my credit report. 

I am requesting that Capital One have the inaccurate information removed from the my credit report. Enclosed are copies of of my credit report with the account in question supporting my position. 

Please reinvestigate this matter and contact the national credit reporting companies to which you provided this information to have them delete the disputed item as soon as possible.
Product: Vehicle loan or lease

Santander was barred from illegal business practices in their recent settlement agreement with the attorney general. My current loan violates those terms. I signed a purchase agreement on XX/XX/20 with my fiance. The original terms were at XXXX percent interest and we both had credit scores in high 600 with no negatives. Twenty days later on XX/XX/20 the dealer XXXX XXXX in XXXX Arizona called to inform us they couldn't obtain financing and we had to sign new loan documents. After they had ran over 19 inquiries causing our credit scores to drop significantly. I was then told to go on the loan myself. The rate changed to XXXX percent. I told the finance manager there is no way I could afford that high of a payment I don't make enough. He stated it was too late the deal was already done. my income and expenses were never verified and I believe my application was altered to make their deal go through in order to profit from this predatory loan. In a matter of months I will end up loosing this vehicle as they intentionally planned which their history reflects.
Product: Credit reporting or other personal consumer reports

The credit bureaus keep disrespecting the laws. I showed them multiple times of how they are violating the Fair Credit Reporting Act. 

The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


UNAUTHORIZED INQUIRIES : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX According to 15 USC 1681i ( 5 ) the credit bureaus have to modify or delete accounts that are not reporting accurately According to 15 USC 1681b ( 1 ) the credit bureaus don't have no written premission According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. 

I can go on and on and on The credit bureaus have no respect for the laws. 

Someone needs to hold them accountable for this
Product: Checking or savings account

I have a landline phone and a mobile phone and am not getting incoming calls as I have had in the past. When I am expecting credits to the secured bank account it takes sometimes an unbelievable amount of time for deposits. The bank has had me change debit cards for frivolous reasons and I just incurred this advice again regarding a question I had about an issue. No way do I believe this!
Product: Debt collection

CMRE has been sending me detailed records that appear to be numerous HIPAA violations. They have been sending me detailed information regarding procedures, and have even alluded to medical issues when they have attempted to call. I do not understand how they were provided this information, as I never saw the doctor 's listed, so I never would have signed a HIPAA notice. Either they are allowing other people to enter my information as fraud, or they are just outright violating my rights. Every single piece of paper they send is getting sent to the doctor 's office that is below my address. I am XXXX XXXX XXXX XXXX which is what my license says. Yet, there envelopes get delivered, UNSEALED, to the doctor 's office below me. This is causing even more violations as they are not taking care to protect my CONFIDENTIAL MEDICAL HISTORY!!! They have also been ending this paperwork to XXXX XXXX XXXX, which appears to have something to do with my husband 's past employment. Interestingly enough, they have now been calling asking me to pay the bills, so they can stop being contacted. This again, is a clear misuse of your provided allowances, and a complete disaster for me.
Product: Credit card

Someone tried opening a credit card with my information from JPMCP. I called them and they agreed that it was fraud and they sent me a letter. I asked them to remove the hard inquiry 's and they have not as of today. I will upload the dates. Thanks for the help..
Product: Credit reporting or other personal consumer reports

Ive recently reviewed my credit report and noticed that I have inaccurate accounts reporting
Product: Debt collection

I received several calls and a final letter from a collection agency on behalf of XXXX medical organizations in regards to a supposely pending account that was paid XXXX months ago and charge to my bank account. 
When I call to clarify the customer service representative was really improper in her answer to me saying that the only way for me to do it was sending proof of payment ( which I completely understand and was ready to send ) I addressed that I have apply to a store credit a week ago and it was denied and it may be because they may report to XXXX and that they have damage my credit report with a false issue. she said that it was not her problem and that they will try to fixed if I send proof of payment. 
I felt so mistreated at this point and I want to voice my most strong complaint to these entities and organizations that do not have any type of courtesy and understanding of the wrong behavior and consequences.
Product: Debt collection

I have a random debt collection from some company called Caine and Weiner on behalf of some other company XXXX XXXX. I have never heard of either one of these companies and do not owe them anything.
Product: Payday loan, title loan, or personal loan

The finance company because I've sued for fraudulent insurance products sales and withholding loan copies of signed contracts by both parties. I was sold insurance products when I met requirements approving me for this loan by this manager But promises were made to me during the signing purchasing of XXXX and other insurance products of the contract but there was no basis of truth to that promise made by this manager and this finance company which delaying and refusing to pay my insurance benefits by this finance company. The manager and other loan officer at this location has wrongfully denied me access to refinancing my loan as retailition because I filed a insurance claim to receive insurance benefits I was sold and paid for which was included in my loan but has abused their authority and used fraudulent acts against me by willfully denying me access to my renewal amount at the time of XX/XX/XXXX and the renewal amount I was suppose to receive was XXXX included fees against me to increase her commission. 
Also credit card, and debit card payments were called in over the telephone at this finance company and accepted without signed permission in writing prior to taking the payments and not applying proper credit to the balance of my loans. Which violated SC, NC and Federal Law and my rights willfully denying the same. Renewals and telephone renewals were given by this managers friends and other customers but I was denied renewal of my loan as retailition of filing a insurance claim previously. As long as I accepted her previously excessively charging me high interests rates, not requesting customer copy that e both signed and not letting hr throw them in the trash and or keep them I was allowed to renewal of my loan there since XXXX. I was hurt by this finance company 's retailition against me causing hardship on me financially and my good name since I filed my claim which I should add I tried everything in my power to prevent in emails. The last call from this manger that abused her authority and retailited against me. They tried for a year to deny and prevent me from filing a insurance claim stating I never bought XXXX insurance PMT but I produced my customer copy I had to ask for or she wouldn't gave me a customer copy that we both signed.
Product: Debt collection

I have sent a ID Theft letter and police report several times to this debt collector and they refuse to remove this debt that was involved in identity theft and are attempting to collect a debt that was involved in identity theft. The account is under the name XXXX XXXX for XXXX XXXX. I have never used that name.
Product: Credit reporting or other personal consumer reports

I've expressed my complaints regarding identity theft on multiple occasions. Within four business days, you must remove or block any items that were opened without my knowledge, consent, or authority if you can provide the following : ( 1 ) suitable identification proof ; ( 2 ) a copy of an identity theft report ; ( 3 ) the consumer 's identification of the relevant information; and ( 4 ) a declaration from the customer stating that the information is unrelated to any transactions. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX incorrectly reported late payments on my account although it was in forbearance. In fact, the Consumer Financial Protection Bureau is in the process of suing XXXX as they have done this to other borrowers. Unfortunately, all three ( 3 ) credit bureaus are reflecting the incorrect late payments.
Product: Credit reporting or other personal consumer reports

I have been requesting validation on the accuracy of information and have yet received It has now been months almost 6 and noting yet.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXX XX/XX/2024 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Subject : Complaint Against TransUnion Regarding Credit Reporting Dear CFPB Team, I am writing to formally file a complaint against TransUnion regarding my recent experiences with their customer service and the handling of my credit report.

I received an email from TransUnion expressing a desire to discuss my situation, but I have found that contacting them has been largely unproductive. I have spent an excessive amount of time on holdup to 30 minutes to 1houronly to receive little to no resolution regarding a negative remark on my consumer report. 

Despite my efforts to point out negative remarks that are affecting me financially, there has been no change in my report. Specifically, I have requested the removal of negative remarks and for certain accounts to be marked as " paid and closed '' or even deleted from my report. I believe that such updates should not take 30 days that TransUnion indicates, especially when the errors are clear. 

I would appreciate your assistance in resolving this matter and ensuring that TransUnion adheres to fair practices in credit reporting. 

Thank you for your attention to this matter. I look forward to your prompt response.
Product: Debt collection

ON XX/XX/XXXX A LOAN WAS TAKEN OUT IN THE AMOUNT OF {$1000.00} FRAUDULENTLY. MY IDENTITY HAD BEEN STOLEN AND I WASN'T MADE AWARE OF THIS UNTIL XX/XX/XXXX. I HAD NOTIFIED ACE CASH EXPRESS AND THE LOCAL SHERIFFS DEPT. TO FILE A COMPLAINT. ACE CASH EXPRESS HAD ME FILL OUT AN AFFIDAVIT, HAVE IT NOTARIZED, AND FAXED ALONG WITH THE COPY OF THE POLICE REPORT. NO FOLLOW-UP EMAILS, PHONE CALLS, OR MAIL WAS SENT BY ACE CASH EXPRESS. ALL I WAS TOLD IS THAT THEIR DEPARTMENT THAT HANDLES FRAUD WILL TAKE CARE OF IT. HERE XX/XX/XXXX OVER 8 YEARS HAVE GONE BY AND I RECEIVE A COLLECTIONS NOTICE. WITHIN THOSE 8 YEARS NOT ONE BILL TOWARDS THIS LOAN HAD BEEN MAILED TO MY RESIDENCE, NOT ONE EMAIL OR PHONE CALL. ACE CASH EXPRESS HAD ALL OF MY CONTACT INFORMATION AND FAILED TO 1. INFORM ME OF THE PROGRESS OF ANY ONGOING INVESTIGATION INTO THE FRAUDULENT LOAN 2. OFFER A SETTLEMENT RESOLUTION TO AVOID COLLECTIONS. IT IS NOW 8 YEARS LATER THAT I RECEIVE A PHONE CALL FROM A COLLECTION AGENCY TO COLLECT ON THE DEBT. ACE CASH EXPRESS HAS FAILED IN THEIR RESPONSE TO HELP RESOLVE THIS SITUATION. THEIR VETTING OF ONLINE LOAN APPROVAL IS INSECURE AND ALLOWS FOR CRIMINALS TO EXPLOIT THE MEANS TO OBTAIN FUNDS UNDER FALSE PRETENTIOUS BEHAVIOR. ACE CASH EXPRESS HAS FAILED TO PROVIDE ME WITH INFORMATION LINKED TO THIS ACCOUNT. EMAIL, PHONE NUMBER, BANK ACCOUNT AND ROUTING NUMBER OF WHERE THE FUNDS MAY HAVE BEEN CASHED, COPIES OF ANY DOCUMENTATION GIVEN WITH THE LOAN APPLICATION SO THAT I CAN PRESENT THIS INFORMATION IN MY DEFENSE IF NEEDED. ( AFTER ALL, THIS IS SUPPOSEDLY MY ACCOUNT IS IT NOT? ) I AM LOOKING FOR COMPENSATION BY HAVING ACE CASH RESCIND ANY AND ALL FEES ATTACHED TO THIS LOAN. THEREFORE PAYING RESTITUTION THE COLLECTION AGENCY IN WHICH ACE CASH EXPRESS HAD SOLD THE LOAN TO. I'VE DONE MY PART IN PROVIDING ALL THE NECESSARY DOCUMENTS PERTAINING TO THE FRAUD IN XX/XX/XXXX. I'VE ALSO CONTACTED ACE CASH EXPRESS ON XX/XX/XXXX TO FURTHER INQUIRE ABOUT THE INVESTIGATION OF FRAUD. NOTHING WAS DONE. THE ASKED ME TO RESEND THE DOCUMENTS AGAIN AND THAT WAS ALSO DONE ON XX/XX/XXXX ACE CASH EXPRESS HAS FAILED IN THEIR EFFORTS TO RESOLVE THIS. IT HAS BEEN 8 YEARS SINCE THE IDENTITY THEFT AND REPORTING IT TO LOCAL LAW ENFORCEMENT AND ACE CASH EXPRESS. THANK YOU