Product: Debt collection

Hello : I need assistance or advice in how to address this issue with XXXX XXXX XXXX please : On the below dates I corresponded with a collection agency to dispute an illegitimate charge against me and the dispute was not accepted by the XXXX company, without explanation as to any reason. I am willing to obtain legal help if necessary, to keep this from being placed against my credit. Could you please advise me as to how to handle this situation? 

XX/XX/2019 I am disputing this XXXX XXXX XXXX account # XXXX for the following reasons : 1. I have called approximately 8 times to discuss this bill with the Billing Department at XXXX XXXX XXXX and have spoken to XXXX in the Collection department there at least 1 time on XX/XX/2019. XXXX said that she was switching me back to the Billing Department, because, you dont need to talk to collections. This needs to be handled by billing, because I am looking in the record and I see that you do not owe this bill. I was switched to a XXXX, in Billing, who said that the case had been closed, but she was reopening it and sending to someone for resolution, and I would hear something in 24-48hrs. Needless to say, I did not hear anything back. I have been given several adjustment case numbers since this started in XX/XX/2019 : CM XXXX ; CM XXXX 2. On at two of  these many occasions, I was told to go back to the store and ask that they put in a Tracking Number for the phones. Therefore, I first visited the office on XX/XX/19 and turned the equipment in to them. That time, I spoke with Cashier, XXXX XXXX, Cashier Drawer XXXX, Transaction ID XXXX. I received a bill, so I called XXXX Billing and spoke with XXXX, on XX/XX/19. I was told by XXXX to go back to the store where I returned the two phones and get them to, notate the account because the return is not showing in the XXXX   system. I got to the store and I was told that the problem had to be with me porting my phone numbers back and they would take care of it, because I had initially ported those numbers from XXXX to XXXX and I just took my same phone numbers back. Well. I received more bills, and when I again called XXXX Billing, I was told to go back to the store again, so off I went. This time ( XX/XX/2019 ), I spoke with XXXX XXXX, Assistant Sales Manager,  XXXX XXXX XXXX XXXX. He apologized and explained that my record was not showing me owing a bill. He turned the computer monitor around and showed my account record to myself and my husband, and said, see, you can look right here and it shows a XXXX balance. He also said that I should not worry about any bills received from XXXX XXXX XXXX because the system would probably continue sending them for a while longer, so just ignore them. 

3. The contract that I signed explicitly said that that if I wanted to cancel the service contract and return the equipment, I could do so within 14 days of the signing of said contract. I did decide to cancel this contract and returned the equipment within a 12 day period. I kept the phones and the service from XX/XX/XXXX to XX/XX/XXXX. I was told by one person in Billing that my claim for Buyers Remorse, had been denied and no explanation was given. She said she was going to re-open the case. 

Can someone PLEASE help resolve this.. 


XX/XX/2019 Hello, You have provided us with specific information regarding your dispute on the above account. 
We have investigated your dispute and as part of that investigation we contacted the creditor. 

The creditor believes that the charges on your account are valid. 


Please feel free to revert in case of any questions and concerns at : Credence Resource Management , LLC XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX. 
Office Hours : Monday to Friday XXXX XXXX EST to XXXX XXXX PST Saturday XXXX XXXX EST to XXXX XXXX EST Toll free # XXXX. 

Sincerely, Credence Resource Management , LLC Calls to or from this company may be  monitored. 
This communication is from a debt collector and is made for the limited purpose of responding to your dispute and is not an attempt to collect a debt. 
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