23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

My mortgage was sold on XX/XX/XXXX. I had just finished a modification and it was converted to a permanent modification however I had not received paperwork in the mail because my 3rd trial payment was XX/XX/XXXX. No one ever notified me and informed me my loan was transferred. Most of XXXX I was very ill. I am mentally and physically XXXX after a car accident in XXXX. I never expected to have to wonder where my next meal was coming from. I had attended and have to college degrees. one is XXXX XXXX and an XXXX  XXXX. 
XXXX my prior servicer didn't ach my payment so I called and they informed me they no longer serviced my loan. I called SN servicing and yes they said they were my new servicer but I had a problem sending money to someone based on a phone call. I felt I should have been informed and turns out they had 15 days they just did not do it. I had to do a modification because we got behind when my nephew was murdered, like I said XXXX and XXXX were times we didn't live we were surviving. According to XXXX my first payment was XXXX XXXX so they had time to get everyones paperwork. Come the XXXX I called to pay and they would not accept payment. 
We had already been having problems because they told me I was denied my modification even though I mailed them the trial and proof of all payments. They said either way because I didn't pay XXXX and XXXX I breached my contract. I filed ch XXXX to protect my home and I was unprepared for any of this. My husband had to leave his job from XXXX to XXXX to be with me XXXX hours a day because my XXXX were out of control and happening daily. In my accident I broke my XXXX and suffered a XXXX XXXX   XXXX  which left me with little XXXX XXXX  XXXX and XXXX but I am so blessed I can walk talk and live a normal life. I can't handle stress and I was aready losing my mind. I raised my nephew. Long story shorter they cut me off from webpage and denied my payments to put me in default. I transferred to them current but they claim I am around XXXX behind on my mortgage and refuse to show me the numbers. I was denied because of a ch XXXX discharge. I filed ch XXXX. need help
Product: Credit reporting, credit repair services, or other personal consumer reports

I have an account on my experian credit report called XXXX XXXX XXXX XXXX account number XXXX ( as seen on my report ) -- I have disputed this and the bureau refuses to remove stating that I need to contact XXXX XXXX XXXX which I have tried. This account is not mine and according to FCRA, they need to furnish proof that shows my signature on the original purchase document for this account or have it removed from my report. I am still waiting and have disputed more than once. Moreso, none of the information on this account matches any of my personal information aside from my name and my social as far as I am aware.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX Account #, In the annual credit report, there is no account number, only name and date. EXPERIAN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Checking or savings account

My niece, XXXX XXXX, is XXXX. I have been her financial guardian for four years. We have been working with her and with her XXXX to get her to the point where she is able to manage her own finances. Until such time as her XXXX signs off on the change to remove me as her financial guardian and transfer full responsibility to her, XXXX SSI and XXXX payments come to me. 

One payment is direct deposited onto a pre-paid debit card. We have had problems setting up her other payment as direct deposit. As such, I still receive a physical check for her every month. 

Every month, I take the check to my bank, Wells Fargo, and cash it. The money is then deposited into a separate account, currently at XXXX XXXX XXXX. 

On XX/XX/XXXX, I went to Wells Fargos XXXX XXXX branch at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, to cash her check as usual. For the first time, Wells Fargo refused to cash the check, claiming I had the wrong type of account for this type of check, and that I would have to open a new account. I asked why I was not notified of the change in policy, I was told there was no change in policy, that this had always been Wells Fargos policy. When I said Wells Fargo had been cashing these checks for four years, the branch manager told me Wells Fargo had been violating the law for four years, that this specific type of account was required by law. I repeatedly asked for a written copy of this policy, Wells Fargo repeatedly refused, although they did show me something on a computer screen which they claimed was the policy. 

I asked if this type of account carried fees. Initially, the branch manager balked at answering my question, but eventually, reluctantly, admitted this type of account came with fees, but assured me the fees would be waived if we kept a {$1500.00} minimum balance in the account. 

{$1500.00} is nearly two months of XXXX/SSI payments ; it would be impossible to save that much money. Even if we did manage to save that amount, as the branch manager would have been well aware, the first time a deposit was made bringing the balance to {$2000.00}, under federal and California law, my niece would lose her XXXX/SSI payments. 

Wells Fargo is again ( still? ) trying to force customers into opening accounts they dont want. This particularly example indicates Wells Fargos attempt to take money from the XXXX under false pretenses.
Product: Credit reporting or other personal consumer reports

My credit score went down XXXX by XXXX. Due to a remark code that no one can explain to me. The account is from XXXX XXXX XXXX. I don't even have that card. I disputed with XXXX and they decided to add remark codes stating I was late with payments and I dont even have the card!!
Product: Credit reporting, credit repair services, or other personal consumer reports

I contacted Experian to get them to investigate inaccurate, false and misleading information on my credit report. They have responded that they need to check with the data furnisher to see if what they posted is correct. By FTC Regulation all information report on a credit report must be 100 % accurate. Why do they need to now check to see if the information the report is correct. It shouldnt have been reported if they were not sure of its accuracy. They are in clear violation and in non compliance with Basel3 and FTC Regulations.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy 15 USC 1681 section 604 a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b a creditor may not a payment on a credit card account under and open end consumer credit plan as late for any purpose.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have made numerous complaints outlining why this account should be XXXX out and removed from my credit report. You have continued to violate my consumer rights under Truth in lending act, FCRA, and the FDCPA. This is my last attempt to try to rectify this situation before pursuing litigation. Ive attached an Affidavit of Truth notarized outlining various facts about the situation as well as a Cease to desist.
Product: Credit reporting, credit repair services, or other personal consumer reports

1.Account Name : XXXX XXXX Account Number : XXXX Amount XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting, credit repair services, or other personal consumer reports

Good Day Sir or Madam I have requested several times that my name and address be updated on all XXXX Credit Bureaus XXXX, XXXX and TransUnion Under the Fair Credit Reporting Act ( FCRA ) My report should reflect accurate information I have provided all bureaus with copy of id and bill so my credit report would reflect the correct information. I have no access to receive any correspondence to any addresses listed on my credit report other then the one that is on my id and bill that already been submitted
Product: Credit reporting

I am entitled to a 'free ' credit report from each company. I may have answered XXXX question for the Experian verification incorrectly concerning the XXXX XXXX -I had owned XXXX for several years- I 'm not sure. I did answer questions correctly for Equifax verification and it also indicated that for my protection the site was unable to provide the report to me online & if I want it I need to submit the form by mail. I did n't do the last company because I need an answer quickly. I will call but I do n't understand because I gave correct answers to the XXXX verification request.
Product: Credit reporting or other personal consumer reports

Im submitting a complaint to you today to inform you I was the victim of identity theft. I researched how to remove the fraudulent items in my report and found that I need to visit FEDERAL TRADE COMMISSION or https : //www.ftc.gov to file a report Per FCRA section 605b Credit Reporting Agencies are required to remove/block any items listed on an id theft report. Please find the ATTACHED documents to assist in blocking the erroneous information which is being posted to my report. 

Here is the list of items that do not belong to me or were opened without my permission. 
XXXXXXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX ; XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX ; XXXXXXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX ; XXXX XXXX XXXX XXXX Balance : {$440.00} ; XXXX XXXX XXXX XXXX Balance : {$5500.00} ; XXXX XXXX  ( Original Creditor : XXXXXXXX XXXX XXXX XXXX ) XXXX Balance : {$980.00} ; XXXX XXXX XXXXXXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX  Balance : {$140.00} ; XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX  Balance : {$1700.00} ; XXXX XXXX XXXXXXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX  Balance : {$0.00}.
Product: Debt collection

XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX TO : Portfolio Recovery Associates , LLC ACC # ACC # XXXX Account Disputes Department, XXXX XXXX XXXX, XXXX, VA XXXX Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you notify PORTFOLIO RECOVERY A ACC # XXXX or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : PORTFOLIO RECOVERY or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation. 
Sincerely, XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX
Product: Mortgage

Effective XX/XX/XXXX i was sent an escrow analysis stating that i have a XXXX, XXXX dollars escrow shortage, and that my city taxes were raised now from XXXX dollars monthly to XXXX dollars monthly, bringing my monthly mortgage payment to XXXX, XXXX. XXXX. I was originally paying XXXX dollars monthly. My township stated tht my mortage lender only paidapproximately 7000 dollars in taxes for XX/XX/XXXX. However my bank is saying that they paid them approximately11,000 dollars for XX/XX/XXXXresulting in me having to pay this. I can not afford my mortage payments anymore because my escow was so severly mismanaged. Iam the only tenant in my building whose taxes were raised.
Product: Credit reporting, credit repair services, or other personal consumer reports

XX/XX/2023 I try to contact the company on the investigation and it is really taking too long
Product: Debt collection

America First Credit Union has been reporting inaccurate financial information to all three of the major credit bureaus XXXX, XXXX, XXXX. A creditor must not supply information to a CRA that it knows ( or should know ) is inaccurate. Creditors or collectors are not allowed to report inaccurate information to your credit reports, and under the Fair Credit Reporting Act, I have a right to have it removed. I originally submitted a dispute with American First Credit in XX/XX/XXXX and all 3 credit bureaus as well. Once I submitted that initial dispute in XXXX the balance began fluctuating on the account. The original balance being reported to the credit bureaus at the time was {$15000.00} and since the account was charged off/written off. I also requested all the financial documents from America First Credit Union to be sent to me as well. In those documents there was a balance of deficiency letter dated XX/XX/XXXX which also stated the balance was {$15000.00}. In XX/XX/XXXX the balance increased by {$7000.00} after the dispute on the closed/written off account. The balance was now reporting as {$22000.00} because interest was all of a sudden added. Upon this drastic and sudden change I contacted the company and spoke with XXXX XXXX. I advised her that in the state of Arizona it was illegal to add a sudden increase of interest to a closed/written off account. In XX/XX/XXXX XXXX XXXX sent me a email advising me the company now has a policy that interest will not be charged on closed/charged off accounts and that all the interest would be removed, which ultimately should have placed the account back to the balance which was originally being reported as XXXX. This is also the same balance that was on the balance deficiency letter from America First Credit. I submitted another dispute in XX/XX/XXXX for inaccurate information reporting to all 3 credit bureaus and the balance decreased from {$18000.00} to {$17000.00} and showed on my credit report that a payment was made XX/XX/XXXX. This is again inaccurate information and no payment has been made on this account. I am requesting per my rights that this account be removed from my credit for multiple inaccuracies. Per my FCRA rights and the rules and regulations America First Credit Union is in violation of reporting inaccurate financial information. I would like this account removed immediately from my credit report.
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent ar address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Credit reporting, credit repair services, or other personal consumer reports

To Whom It May Concern : This letter is a formal complaint that you are reporting inaccurate credit information. 

I am very upset that you have included the below information in my credit profile due to its damaging effects on my credit standing. I have been wrongfully denied credit recently which was very stressful for me. 

The inclusion of this inaccurate information is a mistake on either your, or the reporting creditor 's part and I am formally requesting an investigation into these items. 

XXXX XXXX : XXXX The account balance is incorrect, please delete. 

11 XXXX XXXX : XXXX The high balance reported is incorrect, please delete. 

By law, in reference to my rights under the Fair Credit Reporting Act, I deserve and expect a timely response from your Credit Bureau to my dispute. 

Thank you for your prompt attention to this matter. I apologize for being so upset, however, your mistakes are causing me a world of trouble. 

Please DELETE / UPDATE the above accounts as quickly as possible.
Product: Money transfer, virtual currency, or money service

As I have done for over one year, I sent a {$500.00} remittance to a friend in the XXXX XXXX month. I wasa charged {$58.00}. It was allegedly seized by an unknown US Government agency for no known reason. Comerica Bank said they would uncover the problem and get back to me. I have talked to three individuals there and NONE have returned with the requested information or informed me who has seized this money. I have sent complaints and interrogatories to the White House, The Vice-Presidents Office and My XXXXXXXX XXXX XXXX XXXX. NONE have responded! Essentially the US government has stolen a XXXX XXXX  's money without due process. I want that money to be sent through and for this to never happen again. If the recipient is some sort of criminal or XXXX you need to provide some proof and of course return my funds if that is the case. Of course it is not. I am also tired of being told that Comerica Bank can not change my address on their computer and therefore avoid sending me monthly statements. Ridiculous!
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/XXXX I started a dispute with Equifax ( Case # XXXX and XXXX ) for the removal of a XXXX XXXX from my credit report based upon it does n't comply with the new XXXX XXXX  reporting standards which went into law onXX/XX/XXXX. According to the new rules : Beginning XX/XX/XXXX, public record data collected for credit reporting purposes, including bankruptcies, civil judgments and tax liens, must contain minimum identifying information and be collected at more frequent intervals as follows : Minimum reporting of : ( 1 ) Name, ( 2 ) Address, and ( 3 ) Social Security Number and/or date of birth ; and Minimum frequency of courthouse visits to obtain newly filed and updated public records of at least every 90 days. 

The tax lien in dispute was filed on XX/XX/XXXX by the State of Georgia in the amount of {$4000.00} in the XXXX XXXX XXXX XXXX XXXX Georgia. I have provided a copy of this lien to Equifax identifying that it does n't contain the correct information to be reported on my credit report. The document fails to list my complete social security number and date of birth, which according to there above new rules requires the lien removed from my credit report. On a side note the lien has been released and is no longer in effect. I have successfully had this item removed my XXXX and XXXX based on these new rules. 

I have spent hours on the phone with Equifax and have had Equifax representatives tell me that the document does n't provide the correct information but they are unable to remove the item unless initiate a dispute to which I respond that I have already filed two disputes and then they respond with I have to file another dispute. Thank for your time by looking in to this matter.
Product: Credit reporting or other personal consumer reports

A hard inquiry was made on my credit report that I do not recall authorizing, and to my knowledge, I did not apply for credit with your company at that time. Under the Fair Credit Reporting Act ( FCRA ), specifically FCRA 604 ( a ), a company must have a permissible purpose and my explicit consent to access my credit report.

I am formally requesting the following actions to be taken : Provide proof of permissible purpose under FCRA 604 for conducting this hard inquiry. This includes providing documentation such as a signed application or other verifiable proof of my explicit consent for this inquiry.

If such documentation can not be provided, I request that this inquiry be immediately removed from my credit report, as it would otherwise be considered unauthorized under the FCRA.

Why it matters : Hard inquiries negatively affect a consumer 's credit score. If this inquiry was made without proper authorization, it is an unjustified action that violates my rights under the FCRA.

Timeline and Next Steps : This hard inquiry is scheduled to remain on my credit report for two years. Failure to provide documentation or remove the inquiry will leave me no choice but to escalate this matter, including filing additional complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) for a violation of my rights under federal law.

Please provide written confirmation of the actions taken within 30 days, as required under FCRA 611 ( a ).
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax and XXXX continue to report public record items their public records vendor has clearly stopped reporting ( see attached ). Equifax and XXXX are in violation of FCRA regulations ...
Product: Credit reporting, credit repair services, or other personal consumer reports

i have never been late with any cards since i was XXXX this 1 late payment dropped my credit score XXXX pts and that isnt correct. My credit was XXXX and now reporting XXXX.
Product: Credit reporting, credit repair services, or other personal consumer reports

I contacted the EMBASSY LOANS INC to inform that the information that they are reporting to the credit bureau is incorrect and I was told that the information would be updated to show the correct information and it has yet to be corrected. I contacted Embassy on XX/XX/2018 and it is now 90 days since i have spoken to they. This has really affected my credit in a negative way and I am looking for a resolution to this problem.
Product: Credit reporting, credit repair services, or other personal consumer reports

1. In accordance with the Fair Credit Reporting act, XXXX  account # XXXX, XXXX # XXXX XXXX XXXXXXXX and XXXX XXXX XXXX XXXX XXXX  has violated my rights . 

2. 15 U.S.C 1681 section 602 A, states that I have the right to privacy.

3. 15 U.S.C 1681 section 604 A section 2 : It also states that a consumer reporting agency can not furnish an account without my written consent.