Product: Mortgage

My Mother passed away on XXXX XXXX, 2015. She had a reverse Mortgage with Financial Freedom ( FF ). We were busy dealing with funerals services, bills etc, but contacted FF within 30 days to notify them of her death. They sent forms that asking our intent for the property. We checked the appropriate boxes that indicated our intent to purchase the property for the family. We also called them and had extensive conversation with a rep. She stated we could have XXXX extensions, 90 days each, totally XXXX year. This we felt would give us time to resolve all financial, billing and any probate issues with regard to her estate and seek out financing for the purchase of the home. The forms were mailed in. I called to confirm they had been received and never heard anything else. I assumed the extension had been granted. 
I am the executor on the estate and presently live in the home and travel substantially for my job. I discovered a foreclosure had been filed against the property in XXXX. I contacted FF on XXXX XXXX to discuss why they were filing foreclosure when I had turned in forms for the extension. At first they had no record of me ever speaking to anyone and could not locate any forms. I pushed until the gentleman " XXXX '' stated he did have the forms but no extension was granted. He said I need to show I had the funds to purchase the home and evidence I had applied for a mortgage. I asked why I had n't been informed of that in any previous conversations. He had no record of previous conversations. He said I needed to send in proof of funds to stop the foreclosure by XXXX XXXX, 2015 and a letter requesting and extension. 
I called back and got a different person " XXXX ''. I wanted to be clear about what to send in and what was expected of me. She was very detailed about sending in a request for an extension and proof of funds. She said once that was in they would give me an extension to XXXX XXXX, but that I would have to contact her by XXXX XXXX to request another extension. 
She also said once I signed a purchase agreement time would be added to the extension. So ... I sat down, typed the letter, included a copy of my account statement showing I had a down payment to purchase the home ... XXXX pages, and sent all through email to XXXX at her email address. She is the person listed as the person to contact regarding the account. I also faxed a copy to the number listed and went to the post office and send all copies through regular mail and certified mail with a returned receipt. This was all done on XXXX XXXX, 2015. 
Following the emailing, faxing and mailing I called back to confirm the email and fax had been received. I spoke to a different " XXXX ''. She confirmed the email had been receivedand that XXXX XXXX XXXX would be calling me back. I 'm still waiting. 
On XXXX XXXX, 2015 I received a call from a person named XXXX from FF. She stated FF could not give the extension because I needed to show that I had " all '' of the money to purchase the home. In other words I needed to have {$350000.00} before they would grant the extension. I told her I was n't stupid and I know darn well I do not need and extension if I have cash to pay for the house. This stupid conversation continued until I just hung up. 
I called back. Asked for XXXX XXXX. I was told she was not available and would call me back. 
On XXXX XXXX, 2015 I received another phone call from " XXXX ''. He said FF had received my emails but they could n't grant the extension because they could not open the file of XXXX pages because it was too large. I was just in disbelief. I told him I had also faxed a copy and knew they had received it and that copies were mailed certified with returned receipt ( that has already been sent back ) and to please have someone call me to discuss the extension. I 'm still waiting.