23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

Trying to resolve extra {$290.00} I was charged in interest and late fees because Loan Co took 2 months in delaying accepting my full pay off of {$47000.00} on loan payoff in full. I have corresponded with the company since XX/XX/2019, my last correspondence was a call I made XXXX-19 to XXXX about a letter from the Loan Co dated XXXX-19 stating they would resolve the issued within 30 days in compliance with federal law. I still am not getting any resolution, correspondence or phone calls back from them.

I have called the company 11 times but never get any answers and calls are promised to go to supervisors expediting the complaint but I never receive any answers back.

Attaching copies of letters, ledgers and now 5 months trying to resolve the pay off issue but had to pay additional {$290.00} due to the companies delay in posting my payment.
Product: Credit reporting, credit repair services, or other personal consumer reports

The term " investigate consumer report* means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information, The did not do this, Also, they have violated my rights even more in accordance with the Fair Credit Reporting Everything has to be 100 % accurate on my credit report. 
The Credit bureaus stated my account was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal, They also violated the law because according to 15 U.S.C 1631 secton 602 A States I have the noht to orvacy 15 U.S.C 1631 Secton 604 A Section 2 : It also states a consumer reporting agency can not fumish a account without my written instructor. I didnt give anybody written instructions I
Product: Credit reporting, credit repair services, or other personal consumer reports

I ordered a copy of my report from XXXX and I found out that credit reporting agencies still indicate my dispute of information in my credit report. As of XX/XX/2022, the Equifax, XXXX, and XXXX Credit Bureaus have not responded nor answered to my disputes. According to the Fair Credit Reporting Act, the Credit Bureau must complete their investigation within 30 days. Please check payment history, date open, last activity and Status of the following accounts as I believe these are reporting in error. 
XXXX XXXX  XXXX Balance Owed : {$520.00} ; XXXX XXXX Balance Owed : {$1300.00} ; XXXX XXXX Balance Owed : {$4000.00} ; XXXX XXXX Balance Owed : {$8600.00} ; XXXX XXXX XXXX Balance Owed : {$6400.00} ; XXXXXXXX XXXX XXXX XXXX Balance Owed : {$0.00} ; XXXX XXXX Balance Owed : {$450.00} ; XXXX XXXX XXXX Balance Owed : {$0.00} ; and XXXX XXXX XXXX Balance Owed : {$0.00}
Product: Credit card or prepaid card

We are a Non-profit foundation for cultural/spiritual work, I have paid a company for Publishing services, 10 articles and XXXX publishing XXXX they published 2 articles and then ignored my Calles and communications. They never did anything about rest of the articles and never published our XXXX page. 
I tried to dispute the charge. Capital one credit card said they claimed they published 4 articles and finished the job and they closed the case. The service is not done, wasted the time and then said the time for dispute is over. I have lost the money and time and Capital One is working in the service of scammers instead of customers. I talked to their representative and submitted the documents they needed. The day after they sent me a letter requesting the same documents. I already uploaded the documents by the link their specialist had provided. 
Now they are saying you didn't respond to our letter we closed the case. The money is gone, the work is not done, Scammers got the hard earned money. The Capitol One Bank is a supporting them.
Product: Vehicle loan or lease

I got informed that my car loan account has been transferred to mid-atlantic finance from XXXX XXXX XXXX without notice on XX/XX/XXXX.  I had serviced the loan with XXXX XXXX XXXX for a period of 7 months before this transfer, the issue is that the record I had with XXXX XXXX XXXX [ {$1000.00} ] does n't match the record presented to me by mid atlantic finance [ {$1300.00} ], I made another payment of {$200.00} to XXXX XXXX XXXX which the payment id number is XXXX but not yet included in the copy of receipt I sent, but I took its fotograph and send along with the other receipt. I tried severally to make phone calls, sent e-mails to both companies to resolve this issue as i 'm ready now to pay-off comes the XX/XX/XXXX but all to no avail. please, to whom it may concern kindly assist to re-evaluate the record set it straight once and for all as I cant afford to loose my van. I have spent more on the van for maintanence and its the only means of conveying my kids to school..
Product: Money transfer, virtual currency, or money service

I am writing to formally express my concerns regarding Zelle 's handling of disputes, particularly in light of the CFPB lawsuit highlighting significant issues with the platform. Despite using Zelle numerous times and reporting discrepancies, my financial institution and Zelle failed to investigate my claims adequately. They informed me that recovering lost funds was impossible and that tracking these transactions was unfeasible. The CFPB 's findings indicate that Zelle has not only neglected to protect consumers but has also allowed repeat offenders to exploit the system, leaving users vulnerable to scams. This lack of accountability and transparency is unacceptable and raises serious concerns about consumer safety.
Product: Debt collection

On XXXX XXXX. I received a notice stating a legal action would be taken on a debt that I dispute. On XX/XX/XXXX, I mailed out a letter replying to notce. I openly disputed debt. ( please see attached ). 

On XX/XX/2019 at approximately XXXX XXXX, a representative of Nelson and Kennard left a Court Summons on the front porch floor of my home address. A neighbor and cameras have the man recorded.
Product: Vehicle loan or lease

I am supposed to be done paying for my car. I leased to own through American Car Center. They went out of business. I was done with my lease with them before they went out of business. After paying {$25000.00} for a XXXX, they decide to charge me almost {$5000.00} foe something called residual fees for my title. So I was paying XXXX every XXXX weeks and had gotten it down to a little over XXXX before they went out of business and transferred me to Westlake Portfolio Management. They have overcharged me when my car is supposed to be payed off.
Product: Debt collection

I was sent to collections for a debt that I do not owe. The original creditor XXXX XXXX XXXX XXXX admitted to a mistake over balance added in error of {$7600.00} to my account and stated they will fix this by reversing their mistake. Now the creditor has sent me into collections with NTL CREDIT MGMT for {$11000.00}, the increase is due to the unpaid amount that also accrued in late fees. I have submitted a dispute with credit bureau XXXX XXXX with an explanation that I am not responsible for this collection account. Upon the completion of the dispute investigation the credit bureau sided with the collection agency stating the account is accurate which is not.
Product: Credit reporting or other personal consumer reports

I have no knowledge of these hard inquiries. The hard inquiries are a result of identity theft and must be removed no later than 4 business days. As per 15 usc 1681c-2 block of information resulting from identity theft. 
Four attempts have been made to cure fraudulent reporting : XX/XX/2023, XX/XX/2023, XXXX XXXX another business location, XX/XX/2023. ( See attachment ) XXXX XXXX XXXX ( Bank ) XX/XX/2023 XXXX XXXX XXXX ( Bank ) XX/XX/2023 XXXX XXXXXXXX XXXX  ( Bank ) XX/XX/2XXXX XXXX  XXXX ( Bank ) XX/XX/2023 XXXXXXXX XXXX XXXX ( Bank ) XXXX XXXX, XXXX
Product: Mortgage

Freedom mortgage received our insurance claim on XX/XX/year>. XXXX XXXX has since sent required documentation requested by our processor XXXX XXXX ( Freedom Mortgage ) and we have been calling them since XX/XX/year> trying to move forward with this process of getting our funds in order to repair our home.
Product: Credit reporting or other personal consumer reports

Statement of Fact : Congress found that the purpose of the Fair Credit Reporting Act ( FCRA ) is to require that consumer reporting agencies ( e.g. XXXX, Transunioun and XXXX ) adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance and other information in a manner which is fair and equitable to the consumer. 
. 


Affiant Facts : Affiant is aware and has proof in the attachment labeled as Exhibit XXXX XXXX Account # : XXXX, XXXX  Account # : XXXXXXXX XXXX XXXX  Account # : XXXX is in violation of several laws in regard to how they are reporting and are stated as follows : 15USC1681-A 15USC1681s-2 15USC1681a 2 ( A ) ( i ) 15 USC 1681e ( b ). 


The inaccurate reporting of both my account status and payment status by XXXX XXXXccount # : XXXXXXXX XXXX XXXXccount # : XXXXXXXX XXXX XXXX XXXXccount # : XXXX is causing harm to my credit reputation and financial standing. 
All items listed in Exhibit B are invalid, inaccurate, not timely and carry no documented evidence, it is damaging to my character, creditworthiness and well being by falsely stating those non compliant unverifiable accounts on my report.
Product: Credit card or prepaid card

I received a letter from Kohls stating there was an issue with my credit card. I don't have or never applied for a Kohls account. I check my credit statements on XXXX and there appears to be an account opened without my approval on XX/XX/2022. This is a fraudulant account.
Product: Bank account or service

XX/XX/2017 I went into a Chase branch in XXXX XXXX, MI to apply for a checking, saving, and credit card. I was approved for the checking and savings accounts, which offered a {$500.00} bonus ( {$300.00} for checking and {$200.00} for savings accounts ) for creating both, provided a few conditions were met : namely, setting up Direct Deposit for the checking account within 60 days and depositing and keeping {$15000.00} into the savings account for 90 days. I made an initial deposit of {$1500.00} into the checking account, and {$15000.00} into the savings account, fulfilling all the conditions except direct deposit, which I was in the process of setting up. The offer stipulates that the bonus would be deposited within 10 business days. 

I began using the account as I normally would for a primary checking account. I made a mobile deposit of {$5.00}, and initiated an ACH transfer of {$100.00} from my old checking account. 

However, just two days later, I received a phone call from XXXX XXXX, the CSR who set up my accounts at the Chase Branch. He informed me that Chase was closing my accounts in the next 10 days, and that I would need to come by the branch in the next couple days to pick up a check for the balance of all my accounts. I was told no bonus would be given, despite me having met the conditions thus far. Conversely, I had no disqualifying behavior according to their terms ( e.g. I had never taken advantage of a previous checking/savings bonus ) Chase breached this contract on their own, is holding {$16000.00}, and should now have to pay the {$500.00} bonus I would have earned if they did not take this action. 

In short, I relied on their promise to pay me a {$500.00} bonus and would not have set up these accounts but for that promise being made. In return, I received nothing and Chase is earning interest on my money while making a false promise. This is unfair and Chase should be held accountable for their promises and advertisements.
Product: Credit reporting or other personal consumer reports

I have submitted multiple disputes regarding these accounts that is reporting inaccurately on my credit report. I have also submitted multiple reports regarding the account that needs to be updated. 
These companies have refused to do work on disputes even though they're required by the law to do so. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX
Product: Credit reporting or other personal consumer reports

I am a victim of identity theft I reported the event to law enforcement and to the credit bureaus I also contacted the companies to inform them of fraud and placed security freezes and fraud alerts on my credit file I also filed out a FTC IDENTITY THEFT REPORT I even provided them with exactly who committed the identity theft in my name and they claimed to do an investigation and formally declined the id theft claim I also received information from XXXX confirming identity theft from there identity theft protection program my information was sold during the XXXX data breach and accounts were opened in my name before I was 18 years of age which were removed off my report and even with all of this proof the bank refused to remove inaccurate information from my credit report all of the other banks complied and information was removed however the following banks wont remove information : Capital one Bank N.A XX/XX/XXXX Balance : XXXX Bank admitted on recorded phone call that account was fraud but fail to remove information they are fully aware that the account is fraud XXXXXXXX XXXX Opened : XX/XX/XXXX Balance : XXXX Bank admitted on recorded phone call that account was fraud but fail to remove information they are fully aware that the account is fraud And are not in compliance with FCRA Regulations regarding time frame to provide feedback for identity theft related accounts XXXXXXXX XXXX  XXXX XXXX Opened XX/XX/XXXX Balance : {$20.00} Lender wont respond to fraudulent account and continues to report
Product: Credit reporting, credit repair services, or other personal consumer reports

Account : XXXX XXXX XXXX XXXX : {$1400.00} Account date : XX/XX/XXXX Account : XXXX XXXX XXXX XXXX Amount : {$830.00} Account Date : XX/XX/XXXX Account : XXXX XXXX XXXX : {$260.00} Account Date : XX/XX/XXXX Account : XXXX XXXX XXXX XXXX : {$9100.00} Account Date : XX/XX/XXXX Account : US Department of Education Amount : {$12000.00} Account Date : XX/XX/XXXX Account : US Department of Education Amount : {$6800.00} Account Date : XX/XX/XXXX Account : XXXX XXXX - XXXX Amount : {$1500.00} Account Date : XX/XX/XXXX Account : XXXX Amount : {$2200.00} Balance : {$0.00} Account Date : XX/XX/XXXX Closed : XX/XX/XXXX 15U.S.C 1681 section 602 A. states I have the right to privacy.

15U.S.C 1681 section 604A. section : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 168s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any other consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

MY CAPITAL ONE ACCOUNT NUMBER XXXX, IS REPORTING LATE ON THE CREDIT REPORTING AGENCIES, FOR WHICH IS INACCURATE, PLEASE HAVE THIS INACCURATE INFORMATION DELETED FROM THE RECORDS. PLEASE FIND ATTACHED THE CREDITORS LETTER FOR APPROVAL THANK YOU
Product: Credit reporting or other personal consumer reports

I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there are still accounts that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 Credit Bureaus to validate these accounts ( A ). I hope these disputed accounts are updated. 
XXXX XXXX XXXXXXXX Balance : {$11000.00} XXXX XXXX XXXXXXXX Balance : {$1000.00} XXXXXXXX XXXX XXXX  XXXX Balance : {$0.00}
Product: Credit reporting or other personal consumer reports

I appreciate you making the effort to update and repair some of the data on my credit report, but there are still items that need to be fixed. The 3 Credit Bureaus must verify these items in accordance with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). I'm hoping that these disputed items will be removed as soon as possible. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

FROM XX/XX/XXXX THROUGH XX/XX/XXXX I DISPUTED XXXX ACCOUNTS ( XXXX XXXX XXXX XXXX ACCOUNT # XXXX AND XXXX XXXX XXXX ACCOUNT # XXXX ) WITH XXXX XXXX XXXX AND EQUIFAX XXXX THOSE ITEMS WERE DELETED IN XX/XX/XXXX. IN XX/XX/XXXX THOSE XXXX ACCOUNTS WERE REINSTATED BY ALL XXXX CREDIT BUREAUS. I SPOKE TO THE AGENTS OF ALL XXXX BUREAUS AND REQUESTED INFORMATION FROM THE INVESTIGATION PER FCRA REGULATIONS SINCE THEY WERE VERIFIED AND NOT XXXX OF THE CREDIT BUREAUS COMPLETED THIS. IVE CONTACTED THE CREDITORS OF BOTH ACCOUNTS TO PROVIDE VALIDATION LETTERS OF THE DEBT AND THEY HAVE NOT COMPLETED THIS AS WELL. XXXX HAS DISPUTED THESE BOTH ACCOUNTS ONCE THEY WERE REINSTATED WITHOUT MY CONSENT ON XXXX OCCASIONS ( XX/XX/XXXX XX/XX/XXXX XXXX. AGENTS FROM XXXX AND EQUIFAX STATED THEY NEVER ATTACHED MY DOCUMENTS TO THE DISPUTES WHICH ADDED AN ADDITIONAL XXXX PLUS DAYS FOR INVESTIGATION. ATTACHED ARE THE LETTERS SENT TO CREDITORS AND CREDIT BUREAUS CERTIFIED MAIL FOR THE REMOVAL AND DELETION OF THESE ACCOUNTS THAT ARE REPORTING ILLEGALLY AND INCORRECTLY ON MY CREDIT REPORT PER ( FCRA ) FAIR CREDIT REPORTING AGENCY WHICH HAVE AFFECTED MY CREDIT SCORE AND PERSONAL LIFE TREMENDOUSLY.
Product: Credit reporting, credit repair services, or other personal consumer reports

I disputed these unauthorized inquiries months ago, however, the credit agencies investigation came back verified. Now I'm requesting the Method Of Verification, who verified these inquiries, and I'm requesting the physical documentation of verification or as stated in the FCRA, if not then these following inquires shall be blocked/ removed. 

1 ) XXXX  ( XX/XX/XXXX ) 2 ) XXXX XXXX XXXX ( XX/XX/XXXX ) 3 ) XXXX  ( XX/XX/XXXX ) 4 ) XXXX XXXX ( XX/XX/XXXX ) 5 ) XXXX XXXX ( XX/XX/XXXX ) 6 ) XXXX XXXX XXXX ( XX/XX/XXXX ) 7 ) XXXX/XXXX  ( XX/XX/XXXX ) 8 ) XXXX XXXX   ( XX/XX/XXXX ) ( XX/XX/XXXX ) 9 ) XXXX XXXX ( XX/XX/XXXX ) ( XX/XX/XXXX ) 10 ) XXXX XXXX XXXX ( XX/XX/XXXX ) 11 ) XXXX XXXX ( XX/XX/XXXX ) 12 ) XXXX XXXX ( XX/XX/XXXX ) ( XX/XX/XXXX 13 ) XXXX XXXX ( XX/XX/XXXX ) 14 ) XXXX XXXX ( XX/XX/XXXX ) 15 ) XXXX XXXX ( XX/XX/XXXX ) 16 ) XXXX  ( XX/XX/XXXX ) 17 ) XXXX XXXX ( XX/XX/XXXX ) 18 ) XXXX XXXX ( XX/XX/XXXX ) 19 ) XXXX ( XX/XX/XXXX ) ( XX/XX/XXXX ) 20 ) XXXX XXXX XXXX ( XX/XX/XXXX ) 21 ) XXXX XXXX ( XX/XX/XXXX ) 22 ) XXXX XXXX ( XX/XX/XXXX )
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX, TRANSUNION, and XXXX  continue to report false and fraudulent information to my credit report! I've sent multiple letters to each credit bureau pertaining this false information and they have failed to do a proper investigation as per FCRA guidelines! 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit card or prepaid card

This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I'm not swayed that Bureaus and the Creditor has efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on CAPITAL ONE. Per FCRA, reporting must be 100 % accurate or the information must be removed. Stated below is the account that is in question : CAPITAL ONE XXXX Date Opened : XX/XX/2016 Balance Owed : {$0.00}
Product: Bank account or service

On XXXX XXXX, 2016 I wrote a check to Wells Fargo Mortgage for {$3600.00} to pay off my mortgage. This was the payoff amount I was quoted by both their online site and a bank officer at their branch. The payoff amount I was led to believe included all interest due and processing fees. The bank has since come back told me that I have interest due and a processing fee of {$18.00} due. After talking with Wells Fargo they have agreed to waive the interest charge, but not the processing fee of {$18.00}. I have paid the bank in full and should owe no more money.
Product: Credit card or prepaid card

Yesterday, on XX/XX/XXXX, I noticed a significant drop in my credit score and conducted an investigation to identify the reason behind it. Eventually, I discovered a derogatory mark on my credit report that was caused by a credit card ( HSBC Bank USA ) that I had not used in three years. Since it was past business hours, I called the bank the next day to inquire about the issue. A representative informed me that the bank had undergone a recent buyout, and I had an outstanding balance on the card. However, I clarified that I had not used the card in three years and disputed the fraudulent charges that were made in XXXX. The representative advised me to contact the dispute team the next day and updated my mailing address, which was outdated. 

The following day, I spoke to the dispute team and reported the fraudulent charges. The representative questioned me about disputing it to the credit bureau, stating that they had sent statements to the address. However, I explained that they had an outdated address and that I would have disputed it immediately if I had known about the balance. Eventually, the representative took the claim and informed me that it would take 60-90 days to review. 

Further investigation revealed that HSBC had sent an email on XX/XX/XXXX, before the fraudulent transactions, informing me that my credit card would be closed on XX/XX/XXXX due to a sale to another service provider. On XX/XX/XXXX, I received another email stating that the date had been pushed to XX/XX/XXXX, which was around the time of the fraudulent transactions. I was not notified of the charges or provided with any statements. 

In addition, I have an ongoing dispute with XXXX regarding the derogatory remark ( which is not on my XXXX and XXXX credit reports ). I have also filed fraud alerts with all three credit bureaus and submitted a complaint to the Federal Trade Commission.
Product: Consumer Loan

I previously disputed a Toyota Motor Credit charge off account. The account was resolved/updated with the major credit bureaus. Yet Toyota Motor credit refuses to remove the dispute comments that they have placed on the comments/remarks section of the account with the bureaus. I have made multiple phone calls and sent letters stating I was no longer disputing the account and I did n't object to their findings. Only after the refusal of speaking with a supervisor, being hung up on and laughed at I have to file this complaint.
Product: Checking or savings account

Account Ending : XXXX I have received a promotion from Citi Bank to open a checking account and earn additional 25 % cash back on my Citi XXXX XXXX credit card. So I opened an account per the terms and received an email as well from citi, that I had successfully enrolled in the promotion and I will be earning 25 % more cash back until XX/XX/XXXX. In fact they sent an email on XX/XX/XXXX, confirming that I am earning 25 % more cash back. 

But after the promotion period is over on XX/XX/XXXX, Citi should have awarded me the additional XXXX $ for the spend during the promo period. But Citi failed to provide me with appropriate cash back per the terms and failed to resolve my issues on time. 

I had submitted a case and got a reference # XXXX. But it is sitting there with no updates for more than 10 weeks. 

So help me in getting the cash back per the terms and I am attaching the required supporting documents.