Product: Credit card or prepaid card

received email from Bluebird Credit Card Pre Paid. Please see email below : Hi XXXX XXXX, We received your recent inquiry about the following transaction : Transaction Details Date-XX/XX/2018 Amount {$27.00} From/To XXXX   XXXX XXXX XXXX - XXXX, NY We have completed our review and have determined that no credit is due. The transaction will remain on your account because : Valid documents received from the merchant stating valid authorization was obtained for the charge in question. 
If you received a temporary credit during this review, we will reverse the credit on or after XX/XX/2018. If you would like to receive a copy of the documents that we relied upon while making our decision, please contact us at XXXX. 
Questions? Call us at ( XXXX ) were available 24/7. 
Response on Phone American : NO ID NUMBER FROM XXXX REFUSED TO GIVE ANY INFORMATION AND CLOSE THE DISPUTE WITH NO CLAIM!!! BIG TIME FRAUD!!!!!!!!!!!!!!!!!!!!!!!!! AMAZING!!!!!! 
let me go through this one more time American blue credit card dispute Department made a gigantic gigantic mistake by reinstating that transaction on the account and that transaction server is is {$27.00} correct take medicine tonight XXXX tonight OK {$27.00} OK um I'm going to go ahead and repeat the fax again the facts are that there was no imprint of the credit card to swipe the credit card signature on the bluebird card no invoices signed contracts are no documents filed the merchant was contacted and realize they build it to the wrong account because I'm XXXX XXXX my name is XXXX XXXX you know that right yes OK and what I have to do is make a complete trans a transcript of all of our telephone conversation and submitted into the consumer protection Bureau that overlooks are bad misbehavior by the credit card on my American Express bluebird and the calls get routed all the time to the XXXX XXXX and I talked to the XXXX XXXX dispute Department in the case was closed and settled that the transaction would be removed from the account because there was no number one no imprint number 2 no swipe number 3 no signature number 4 no transaction in number 5 there is  nothing in the name of XXXX XXXX anywhere by the the merchant The merchant says Oh my XXXX we made a gigantic mistake we are so sorry and I refer all that information back to the dispute Department with blue card in the XXXX XXXX And they said you are right will remove this from your account so I get an email today as stated here above in our conversation that the email came back and said we complete investigation to find a charge to be valid which is humanly impossible to be valid because there's no transaction and once again what I want to make perfectly clear to you know signature no signature by anybody and there's no contract signatures no transactions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 
nothing in the name of XXXX XXXX so we're getting information from kind of boggles my mind and I have no choice but to file a complaint with the consumer protection Bureau that overlooks this kind of faulty a decision making by somebody I don't know in the XXXX XXXX!!! 
Talk with Name XXXX id XXXX From Disputes Department : at XXXX XXXX Actually took place here is that um the card particular this transaction was never swiped no imprint no signatures no documents sign I talked to the merchant and they said Oh my gosh made a gigantic mistake mistake Mr. XXXX XXXX were so very sorry and they said will make sure this doesn't happen again so they get millions and millions and millions of dollars invoice is coming in and out or their location at the XXXX location that particular transaction in communicating with the accounting Department they said you are absolutely right there is no name of XXXX XXXX anywhere on any of the invoices on any of the documents and they said yeah old Furthermore it's impossible because my card was never swiped I never imprinted that never signed for anything and they go Oh my XXXX your so right we are so sorry about that So what happen was somehow bizarre!!! Why is this in my account???????????????