23daVinci/CFPB_Complaints huggingface dataset:
Product: Student loan

I had paid off my loan and canceled my auto draft service prior to XXXX due date. Navient still pulled the auto draft after cancelation and pay off. Called to get money returned and was told they couldnt without my bank statement??? Wanted me to send them a copy of??? No thanks. Then was told that the manager is overriding to re-deposit into my bank account. Would be returned in 10 days. Logged on 15 days later and still no return but their website now says I am owed nothing. So I call to see what happened and now they said I would get a check in 30 buisnesd days!!!! How are they even allowed to take money when a loan balance is XXXX and the auto was canceled. Seems like they stole my money to me!
Product: Checking or savings account

We used to have a Suntrust account, and since the transition to Truist completed, Truist has been adding in fees, with no notice. This feels even worse because for MONTHS there were marketing contacts, including messaging on the website opening page, about how nothing was changing with your accounts except that you had to go to a new website to access them. 
First, they added a monthly maintenance fee to a checking account that had always been free. Along with that, they changed the requirements for waiving the fee -- upping them of course, to the point where they are not within reach for a retired person.

They also switched a " money market '' account to a checking account ( without providing any checks -- or notice or even acknowledgment ), with an even lower interest rate attached. 
Now, they've added a fee for every time we transfer money to another account via the website. 
I have not even called in to Truist about these transfer fees, because the result of calling in about the addition of monthly fees ( with no notice ) was so frustrating in ineffective. Furthermore, when I call the XXXX number, they told me to call the branch. The branch told me to call the XXXX number. In fact, calling the branch nearest us, where we go for in person service, just automatically sends you to the XXXX number -- no one answers at the local number we dialed. We ended up calling around to other local branches until someone answered somewhere -- and then told us to call " our '' branch, and the XXXX number. Back on the XXXX number a representative agreed to refund one month 's fee on the account, but advised they are only allowed to do that one time per 12 months, and that they could not eliminate the fee on the account, nevermind that the account ( which we've had for probably more than 10 years ) had never had a fee and Truist never advised one would be added. In fact, if I hadn't gone on the website to check something else about the account, on the exact day the fee posted, I might not have known about it until more than one month 's fee had been charged.
Product: Credit reporting or other personal consumer reports

I am filing this complaint against XXXX, Transunion, and XXXX for two significant violations of my consumer rights under the Fair Credit Reporting Act ( FCRA ) : 1. Failure to Conduct a Proper Investigation of Disputed Information : On XX/XX/year>, I filed a dispute with TransUnion regarding inaccuracies in my credit report. I explicitly requested a manual review of the disputed information due to its complexity. I provided clear supporting evidence, including highlighted copies of my credit report identifying the errors. However, XXXX used the E-Oscar system to process my dispute electronically rather than conducting the manual review I requested. This process fails to ensure a thorough investigation, as required under the FCRA. 
The response I received was vague and did not provide sufficient detail regarding the methods, sources, or procedures used to verify the disputed information. My specific questions about the investigation process remain unanswered. 

XXXX. Despite my dispute, XXXX, XXXX, and TransUnion continue to report this collection account without verifying its validity or requiring the collection agency to issue a 1099-C. This raises questions about the legitimacy of the debt and violates federal regulations. 
Account Name Account Number XXXX XXXXXXXX XXXX XXXX  Key Violations : 1. Failure to Conduct a Reasonable Investigation : o XXXX violated 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) by failing to conduct a manual review of my dispute as explicitly requested. 
o The use of E-Oscar resulted in an inadequate and incomplete investigation. 
2. Failure to Provide Details of Investigation : o XXXX failed to provide the methods, sources, and documentation used in their investigation, as required by 15 U.S.C. 1681i ( a ) ( 4 ) and 15 U.S.C. 1681i ( a ) ( 6 ).

3. Inaccurate Reporting and Failure to Address 1099-C Non-Issuance : o XXXX, XXXX, and TransUnion continue to report inaccurate information, violating my rights unde

r 15 U.S.C. 1681e ( b ). o The collection agencys failure to issue
a 1099-C for canceled or forgiven debt violates IRS regulations and raises concerns about the accounts validity.
Product: Credit reporting, credit repair services, or other personal consumer reports

Dear TransUnion XXXX, I am XXXX XXXX XXXX, a victim of identity theft. I have already contacted you earlier regarding the Fraudulent Hard Inquiries, but there was no answer. There are some Fraudulent Hard Inquiries on my credit report, I notified the lenders that it wasnt me who applied and made sure no new fraudulent accounts were opened.

I did not authorize the listed inquiries, they do not belong to me, so they should be removed from my credit repoet as soon as possible : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX It is my sworn statement that, I declare under penalty of perjury ( under the laws of the United States XXXX if executed outside of the United States ) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am qualified and authorized to file this dispute. I also understand that knowing and a willful misstatement of omissions of material facts constitutes a federal criminal violation punishable under 18 U.S.C. 1001. Additionally, these misstatements are punishable as perjury under 18 U.S.C. 1621.
Product: Credit reporting or other personal consumer reports

XX/XX/24 received letter of investigation from Barclays Bank in Delaware it was a card on my credit karma that I did not authorize. XXXX received letter that the investigation was concluded and I opened the acct and responsible for XXXX. I DID NOT OPEN THIS ACCT
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash app. ( Block, inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically cash app has failed to take timely and effective measures to prevent address fraud on their platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX Account Number : XXXX, XXXX Account Number : XXXX, XXXX Account XXXX : XXXX, XXXX Account Number : XXXX XXXX XXXX XXXX Account Number : XXXX, has violated my rights 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written Instructions 15 U.S.C 1681c. ( a 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information An other adverse item of information. other than records of convictions of crimes which antedates the report by more than seven years 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate
Product: Credit reporting or other personal consumer reports

Please remove the following Fraudulent hard inquiries from my credit report : The following inquiries are being reported on my consumer file in violation of the Fair Credit Reporting Act, section 1681b ( a ) ( 3 ) ( A ). None of these credit transactions involved the extension of credit to, me, the consumer, although there was intent to use my information in connection therewith. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Here I attach, along with the dispute, my fraud report that I just sent to Equifax for the second time so that these questions can be removed, hoping that this time this problem will be completely resolved. 

I demand that the above inquiries be deleted from my credit file because they are causing irreparable harm to my name and good character as well as my overall credit capacity.
Product: Credit reporting, credit repair services, or other personal consumer reports

This company is reporting NEGATIVE and INVALID information on my credit report and is severely affecting my credit score. The account information that this company is providing can not be proven because they do not have the original signed document saying that I owe them a debt which is A direct violation of my CIVIL RIGHTS according to the FCRA section 609. This company must remove their account from my credit reports immediately and permanently. A DELETION OF THIS ACCOUNT FROM MY CREDIT REPORT IS A FAIR RESOLUTION. Please be advised I have requested validation { not verification } of an item reported to you by the above original creditor/collection agency. I have received a response that does not indicate or prove : 1. I had this service. 
2. What services I am being charged for. 
3. What the cost of each service I am being charged for. 

I will proceed with legal action as prescribed by law against the above-named original creditor/collection agency. Should this item not be deleted within the required time allowed by law I will seek every legal remedy available to me and file suit against the credit bureau responsible for reporting this violation. 

I urge you to take this extremely seriously as I have documented my case without error. I encourage a response from you expeditiously.
Product: Credit card or prepaid card

Lowes closed our business account for XXXX XXXX XXXX with no warning and no reason when our account was in good standing.
Product: Credit reporting or other personal consumer reports

I was trying to buy a house and I realized I had damaged on my credit report. According to the 15 USC 1681 law, I should not have any damage on my credit report it is a defamation to my character. I have all these hard inquiries on my accounts. I also tried to dispute collects on closed accounts that was not up to my knowledge. I have sent in many letters and have not been helped.
Product: Debt collection

I was contacted today by Green Square collections at XXXX and told this was in reference to a loan that I had outstanding with XXXX XXXX XXXX and the balance is {$1700.00}. Per the representative they will be willing to settle this debt for less or set up a payment arrangement. I asked for verification of the contract before agreeing to set up payments and was told " this was nothing more than a stall tactic and good luck in court. '' The representative then disconnected the call. I will not set up a payment arrangement until I receive a copy of the original loan agreement as well as a payment history. I have been advised that this loan was not legal in the state of sc. 

Green Square violated my rights as they are refusing to validate the debt, and I am appalled by the way that I was spoken to. This can not be a legitimate company.
Product: Credit reporting or other personal consumer reports

I reviewed my Consumer Report and noticed that I had XXXX late payment on an account that i was never late for XXXX XXXX XXXX have assumed a vital role and have a responsibility to report Consumer information to best of their ability with Maximum Accuracy i have never been late on payments for the account number ( XXXX ) Account name ( XXXX XXXX XXXX ) Pleases investigate and provide Proof with statements showing that these payments be updated to on time as they should be as i was never late. Thanks
Product: Credit reporting or other personal consumer reports

I checked my credit report and found that some of the data were incorrect. The three credit bureaus are required by Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) to verify these accounts ( A ). It is not permitted to report these accounts as unverified information without giving any supporting documentation within the legally permitted time frame. My credit report lists the following issues as needing investigation and correction due to inaccurate reporting in my file. 
XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX XXXX : {$180.00} XXXX XXXX Balance : {$0.00}
Product: Checking or savings account

I cashed a check in the amount of {$2700.00} on XXXX XXXX, XXXX with Chase Bank. The company then proceeded to close my account and refuses to return my check or distribute the funds. They have cashed the cash and are in possession of the funds, but refuse to release them. This is a clear violation of banking law. Chase claims that I must have the person who wrote the check call them from a US phone number ( not possible as he is XXXX ) or have him visit a Chase branch and tell them the funds were intended for me. This is absurd as they already withdrew the money from the check writers account and he has no further obligation to me and furthermore this requirement is ILLEGAL. I have spent countless hours at my local Chase branches and talking on the phone trying to resolve this issue. Chase either runs me in circles or refuses to talk to me.
Product: Credit reporting or other personal consumer reports

Throughout the past two years I have repeatedly sent correspondence to Trans Union to remove an inaccurately reported bankruptcy and its associated account, This has negatively affected my credit profile. This bankruptcy nor its associated credit file appear on any other credit agency such as XXXX or XXXX.
Product: Debt collection

XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX XX/XX/XXXX MEDICAL DATA SYSTEMS Reported : XXXX XXXX, XXXX - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report.

I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft.

( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ).

( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) The repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity.

A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information.

The reference items are listed below please take this matter very serious MEDICAL DATA SYSTEMS Reported : XX/XX/XXXX - I have report your company to consumerfinance.gov As a form of record and I am prepare to sue your company Example In re Portfolio Recovery Associates, LLC Telephone Consumer Protection Act Litigation, Case No. 11-MD-2295-JAH-BGS, in the U.S. District Court for the Southern District of California Stop collection proceedings against me Signatures on applications and accounts Investigators report XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX
Product: Mortgage

33 pages were sent at one time including full bank statements Things ended with XXXX when house went to auction. 
So i went back to Wells Fargo and have talked a lot with XXXX XXXX. 
I got a call and did not get to it in time. 
I got a message from XXXX and XXXX Wells Fargo lawyer that i had to move by XX/XX/XXXX but no notice by mail. 
I am XXXX and can not just move in 2 weeks.

I need 30 to 45 days as i have to live on first floor. I want 2-3 bedrooms as my son is living with me as he has no job but looking.
Product: Debt collection

Received collection notice. Contacted company and info they have is not mine.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX, Experian, XXXX Please be aware that I 'm not a credit company, so do n't allow your computer to label me as that I 'm a human being that knows my rights. I wo n't except no response other than this situation being fixed. No excuses from you. 

I contacted all three bureaus today and I mentioned that I want all fraud alerts removed permanently. This has been causing a problem for sometime now. Please remove all fraud alerts within 24 hours I do n't feel comfortable sending personal documents through the mail and I hope that you respect my decision. I do n't know why a fraud alert is reporting on my credit report and i thinks it 's because of the breach. If my credit file was breached I will take immediate actions against al three bureau for damages in a civil court room in XXXX FL within the next month. I have unknown inquiries on my credit file I 'm convinced my credit file has been breached and for every error I will make it my job to have my lawyer take legal actions. If for any reason a fraud alert is placed on my credit without contacting me there will be major consequences. I 've contacted BBB and FTC to file my complaint. You have 48 hours to fix this XXXX. Any inquiries that you see since XXXX 2017 is n't mine sorry.
Product: Credit reporting or other personal consumer reports

I asked for a 1099 C and was not given that information. My account shows as a charge-off and I would like to have a copy of the 1099C that was filed.
Product: Debt collection

Acquired unsecured loan from lending tree in 2019. Requested {$15000.00}. Received {$14000.00}. 
{$900.00} loan origination fee never disclosed. 
Made payments on loan amount received for over a year. Lock down due to covid 19 caused loan to fall into default. Now loan is in collections. 
Collection company states I owe {$15000.00} plus court costs. Default judgment awarded to collections even though I disputed collection amount. 
How can I owe more than the original loan amount?
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my several endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX, IN XXXX, XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, IL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, IL XXXX XXXX XXXX XXXX XXXX Balance : {$5100.00}, XXXX XXXX Balance : {$0.00}, XXXX XXXX XXXX ( Original Creditor : XXXX ) XXXX Balance : {$200.00}, Inquiries Not Included Indispute : XXXX XXXX XX/XX/2021 XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2021 XXXX XXXX  XXXX XX/XX/2021, XXXX XXXX XX/XX/2021, XXXX XXXX XX/XX/2021, XXXX XX/XX/2021 XXXX XXXX XXXX XX/XX/2021 XXXX
Product: Credit reporting or other personal consumer reports

Getting unauthorized hard credit inquiries deleted from my credit report is the goal of this complaint. I've obtained a copy of my credit report from your agency and observed the presence of unapproved inquiries. The following is a list of the unauthorized inquiries. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
Product: Debt collection

I previously resided at XXXX XXXX XXXX in XXXXXXXX XXXX. Upon my move-out, I provided more than 30 days ' notice and ensured that my balance was paid in full. Despite this, I later received a collection letter falsely stating that I owed {$10000.00}. I immediately disputed this claim. Subsequently, a revised letter was sent claiming I now owed {$4600.00}. I have made multiple attempts to contact the apartment management to obtain documentation supporting these alleged debts but have not received any response. 

Actions Taken by Me : Provided over 30 days ' notice of my move-out. 
Paid my balance in full as per the agreement. 
Disputed the initial debt claim of {$10000.00}. 
Attempted to contact the management for documentation regarding the revised claim of {$4600.00} without success. 
Actions Taken by the Company : Issued a collection letter for a debt of {$10000.00}, which was disputed. 
Revised the debt amount to {$4600.00} without providing any supporting documentation or response to my inquiries.
Product: Bank account or service

I deposited my paycheck to my checking account at Bank of America, in the amount of {$1100.00}, on Friday, XXXX XXXX, 2016, at XXXX. On my receipt, it indicated that my funds would not be available until XXXX XXXX, 2016, at XXXX. 
Since I am the XXXX at my place of employment and handle the XXXX, checked our bank account when I got to work today ( Monday, XXXX XXXX ) and I see that the money for my paycheck was deducted from the account on XXXX XXXX, 2016. So, Bank of America has had my money since Friday, and will not let me have it until tomorrow at XXXX. I called my branch, and all they said was " it 's based on your relationship with the bank. '' I 've had this account for about a month, so what relationship? I asked her what they do with my money for three days and she said " we do n't have it. '' " Then where is it? '' I asked. " I do n't know. '' She said. Seriously? She also said, " Well, the check could still be returned. '' " Really? After you already have the money? '' This wrong and they should not be allowed to do this.