23daVinci/CFPB_Complaints huggingface dataset:
Product: Student loan

I first reached out t o Navient on three oc casions (  XXXX   XXXX ,  XXXX  and  XXXX ,  XXXX   )  via " Contact  US  '' on my Navient on line account and emails. Also, I called on   XXXX   XXXX   XXXX   and the Navient representative informed me that they could not find the email I had sent using my Navient on line account via " Contact Us. '' I sent an email through " Contact us '' on my XXXX  online account on   XXXX   XXXX   XXXX   I followed up with call on  XXXX   XXXX  and was told by Navient representative that he was n't able to find the email I sent through " Conta ct Us  '' onmy XXXX  account to address this issue. He told me to send an email to  XXXX  XXXX  XXXX  with supporting documentation, which I did and received another generic response from Navient. The response did n't address the issue I had brought up with Navient.     I was a  XXXX   XXXX  volunteer from  XXXX ,  XXXX  to  XXXX ,  XXXX . During my service, I qualified for {$0.00} repayments under the  Pu  blic Service Loan Forgiveness  program ( Income-Based Repayment ). But I was informed by Navient that I can only apply for deferment during my service.     I have reached out to Navient requesting a retroactive qualification for  Public Service Loan Forgiveness  ( Income-Based Repayment ) from  XXXX ,  XXXX  to  XXXX ,  XXXX .     When I found out about  Public Service Loan Forgiveness  ( Income-Based Repayment ) and spoke with a Navient representative, I was not informed that that my  XXXX   XXXX  service counted towards the 120 payments for  Public Servic e  Loan Forgiveness ( I ncome-Based Repayment ). I have reached out to Navient requesting a retroactive qualification for {$0.00} payments for  Public Service Loan Forgiveness (  Income-Based Repayment ) during my service. {$0.00} payments from   XXXX   XXXX   to   XXXX   XXXX   should be credited towards my 120 payments.     I uploaded documentation supporting my  XXXX   XXXX  service and income during my service, which qualified me for Public  Service Loan Forgiveness (  Income-Based Repayment ) at {$0.00} payments from   XXXX   XXXX   to   XXXX   XXXX  . I think {$0.00} payments during my service should be credited towards my 120 payments for loan forgiveness.
Product: Mortgage

I fell behind in XXXX due to a medical condition. I suffer from XXXX and unfortunately, i wasn't able to work until my condition was under control. I am still XXXX XXXX XXXX care as the situation has gotten worse though the years. I started working with a company that was trying to help me save my home by doing a modification. This started in XXXX durning the pandemic. I was denied and they we tried applying again including my daughters income who lives with me. They denied that modification in XXXX. We then filed an appeal and was still denied. I than decided that was going to sell the property to avoid foreclosure. I started working with a real estate agent to help me sell my home. In the midst of us submitting documents XXXX transferred my loan to Shellpoint. My agent submitted the documents requested. The representative at Shellpoint took weeks to get back to the negotiator as she was requesting updates and for an interior appraisal to be completed. The investor denied doing an interior and i was never provided a denial letter or the reason for denial. The point of contact at Shellpoint refused to provide my representative with the reason for denial.
Product: Student loan

My loan was supposed to be in forbearance until XX/XX/2020. A payment of {$210.00} was drafted out of my account on XX/XX/2020. My previous payment were only {$50.00} a month before this forbearance. Too much was taken too soon.
Product: Credit reporting, credit repair services, or other personal consumer reports

I submitted numerous letters to Transunion about a account that is reporting incorrectly. 

XXXX XXXX XXXX # XXXX - The account has been charged off, however Transunion is reporting a balance and past due amount of {$24000.00}. I have asked for this to be removed however they continue to say it is confirmed. A charged off account can not be past due or still have a balance. 

This information is not listed on the other credit bureaus ; therefore, I find it hard to believe that TransUnion has verified it. I have requested to have information regarding their method of verification, however all that is provided is a copy of their finding with no additional information. They have failed to provide me with verifiable proof which is a violation of FCRA and I request to have this account removed from my credit report. 

Date Letter USPS XX/XX/XXXX Information Dispute XXXX XX/XX/XXXXXXXX XXXX Response Dates Updated XX/XX/XXXX Information Dispute XX/XX/XXXXXXXX XXXX Response Update : Not Specified XX/XX/XXXX Information Dispute XXXX XX/XX/XXXX Request for verifiable proof XXXX XX/XX/XXXX Inaccurate Data/Info Dispute XX/XX/XXXX Transunion Response
Product: Credit reporting, credit repair services, or other personal consumer reports

MY XXXX  AUTO LOAN ACCT NUMBER XXXX SHOWS A LATE PAYMENT IN XX/XX/2020 WHICH IS NOT CORRECT. EACH BUREAU SHOULD BE ON THE SAME PAGE AND REPORT DATA CORRECTLY.
Product: Credit reporting or other personal consumer reports

This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the ( CREDIT BUREAU ) credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint.

I am filing this FTC Affidavit to report 1 fraudulent account appearing on my consumer FICO Experian credit report which I do not recognize as reported and which is the result of identity theft and fraud. This fraudulent account consists of a Credit Card account opened at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. This account has resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report. I demand that the aforementioned fraudulent items be removed from each of my consumer credit reports and that all collection activity related to said items cease pursuant to my rights within the FCRA and FDCPA laws. 

These accounts have resulted in several fraudulent chargeoffs, fraudulent late payments, and fraudulent collections appearing on my consumer XXXX credit report. I do not recognize the aforementioned accounts, collections, late payments, or chargeoffs as reported. The aforementioned accounts, collections, and chargeoffs appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, late payments, and charge-offs are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ) as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud. I demand that the aforementioned fraudulent items be removed from my consumer credit report and that all collection activity related to said items cease pursuant to my rights within the FCRA and FDCPA laws.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/XXXX I wrote a letter to all three credit bureaus informing each of them that the information on my credit report related to Account XXXX is not accurate and their reporting was erroneous and harming my credit file. They have failed to respond to my request or provide any documentation confirming that they have truly validated/verified this information within the allotted 30 days and as of today the information for this account is still incorrect. 

I am not able to determine if this is my account due to the inconsistent, incomplete, and inaccurate information : 1 ) Name : XXXX XXXX XXXX XXXX Account : XXXX High Balance : $ XXXX {$13000.00} Date of Last Activity : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Date Opened : XX/XX/XXXX, XX/XX/XXXX Dispute Status : This account has been disputed with all bureaus, but not reporting Creditor Remarks : Inconsistent across all three bureaus Last Payment : XX/XX/XXXX, XX/XX/XXXX Past Due : {$15000.00}, can not report a past due balance on a charge-off The above entry is inaccurate because nearly every entry in this account record is inconsistently being reported with no proof of validation after numerous requests to ALL credit bureaus. Your blatantly improper procedures are highly damaging to my credit score. Please immediately delete this item.
Product: Credit reporting or other personal consumer reports

I recently reviewed again my Experian and XXXX credit reports and it still shows unverified and fraudulent information that clearly violated the XXXX XXXX and violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681n. This is a violation of 15 USC 1681n for reporting false information and without a permissible purposes.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/20 I sent a letter regarding inaccurate and unknown things on my credit report, To this day over 60 days later i have not received a response yet. I feel like im being taken advantage of and being ignored of my disputes. Section 611 ( a ), it is plainly stated that a failure to investigate these items within 30days gives a reason to immediately remove those items from my credit report it has been over 60 days so they should be deleted promtly. I demand these accounts be deleted immediately or i will file for iltigation due to the stress you caused me.My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person.
Product: Credit reporting or other personal consumer reports

Recently I looked at a copy of credit report and notice several inaccuracies on my account. This account is hurting my ability to obtain credit. It is my understanding that you will investigate these items for me to ensure accuracy. Here is the items that I am asking you to verify as accurate. XXXX XXXX XXXX XXXX Partial Acct # XXXX .... and XXXX XXXX XXXX XXXX Partial Acct # XXXX ....
Product: Credit reporting, credit repair services, or other personal consumer reports

Ally Bank verified incorrect address information on my XXXX reported.
Product: Credit reporting or other personal consumer reports

XXXX, XXXX, Experian. Did not provide an accuracy proof of debt that I owe for a bad credit rating and reporting derogatory. When I ask for proof they said they have 100 % accuracy system that gives them the burden of proof. This was said to me over the phone. By all 3 bureaus, Please keep in mind they started my dispute & ended it within 3 days. I was told the system determines an accuracy decision. I am waiting on the accuracy proof of debt owed from all of the Corporation that say that I owe a debt when all debts are paid. It's been a year & all 3 bureaus have failed to show proof of debt I owe with my signature. They don't have any proof because there were no debt to began with : If the 3 Bureaus can't or refuse to show accuracy with written proof of the investigation of a decision that was made by the them for the Corporations : Then all negative reporting on my, we, us credit report needs to be removed. IMMEDIATELY! 

15 U.S. Code 1681 - Congressional findings and statement of purpose U.S. Code ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. 
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. 
( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. 
( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 
( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter.
Product: Credit reporting or other personal consumer reports

This company is in violation of the provisions of the FCRA : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ) and 15 U.S. Code 1681a ( 2 )
Product: Credit reporting or other personal consumer reports

I PULLED MY EXPERIAN CREDIT REPORT AND NOTICED SEVERAL ACCOUNTS THAT DO NOT BELONG TO ME. THEY ARE FRAUDULENT AND NEED TO BE REMOVED FROM CREDIT REPORT. PLEASE REMOVE ACCOUNTS. I HAVE SPOKE TO THE CREDITORS AND THEY HAVE NOT DONE ABSOLUTELY NOTHING. ITS BEEN OVER 6 MONTHS PLUS AND NO RESPONSE. MY INFORMATION IS REPORTING INCORRECTLY ON EACH BUREAU.
Product: Checking or savings account

To Whom It May Concern, The reason for my complaint. There were two unauthorized accounts opened under my name : a savings account and a checking account. When I realized I was a victim of identity theft, I contacted Wells Fargo Bank on XX/XX/2021. I opened a Identity Theft Report with the Federal Trade Commission, following their instruction, I contacted Wells Fargo asking them to immediately close the accounts and provide me with a letter exempting me from any responsibilities or charges inquired by the accounts. As of today, Wells Fargo has yet to close the accounts nor provide me with the letter although they told me the investigation was complete, in my favor and they were going to send me the letter stating I was exempt from any charges.
Product: Checking or savings account

I opened my bank account and was able to normally use it for a few days, a few days after opening my account I attempt to make a XXXX transaction only for a few hundred bucks and my account has been locked and has remained locked for over a month. With multiple attempts at speaking with someone no one has helped me at all being told that they have sent a letter with a reference number multiple times and still havent yet received this letter after and entire month to access my account! Being told that they have sent to a address of mine that they found in public records problem is I have moved quite a few times and unable to receive anything at said address
Product: Credit card or prepaid card

i had a XX/XX/XXXXvanilla prepaid card that i have had a direct deposit of {$320.00} a XXXX sense XX/XX/2022 every XX/XX/XXXXi would go to aXX/XX/XXXX an withdraw {$300.00}. becauseXX/XX/XXXXvanilla would charge me XXXX cents per transactions everything was fine as far as i know in XX/XX/2022 XX/XX/XXXXvanilla overdrew my acount {$800.00} when all oi had in my acount was {$1.00} they said is was because of XX/XX/2022 they did not put a hold the withdraw butt it makes no sense because in XX/XX/2022 when my depost went in i went an withdraw my {$300.00}. that left {$25.00} in the account i did the same thing XXXX an XXXX same than then by acciendent i pulled my account up an seen someone had overdrawn a prepaid card for the total ammount of {$800.00}. when i called an asked about it they said that XXXX XXXX  did not get there money for the XXXX  of XXXX for the ammount of {$300.00}. an another {$200.00}. in the same XXXX  they also said that XXXX XXXX did not get there money for the XXXX  of XX/XX/2022 so i qustioned XXXX XXXX an they said that the XXXXvanilla did not put a hold on there money this was not my falut XXXXvanilla should have had a hold on there money but someone did not do there job they even went aganist the card agreemeet severle times they went over the 60 day priod ihave been hung up on 3 out of 5 times the bank # is no good says its disconneted they did not put ahold on the amounts that they say is overdrawn one of thre repes said i went into the bank on XX/XX/2022 an withdrew the ammounts over drawn i was not in the bank on that i day nor did or could i over draw on a prepaid card i feel someone should have contacted me about this matter but instead they waited 120 day to pay back a debdt that should have been on hold i do not feel responsiblle for this evrytime i call custermer service i get hung up on i have 4 differnt bank statments one when i seen the overdraft one after i called them an the 2 they sent me an they all 3 are differnt i feel they should stand good for the over draw because they are the ones that let this happen they broke the card agreement when they didnt hold the money in XXXX an XXXX no one noffied me me of anything being wrong when i qustioned XXXXvanilla about this matter she said would be notified in 30 to 60 days really this crazy an i do not feel responable please help me with this matter XXXXvanilla said you can not overdraw a prepaid account but yet they overdrafted me 120 days later please help
Product: Mortgage

Quicken Loans, particularly has been unresponsive since XXXX/XXXX/2015. I have been trying to call XXXX XXXX who is the representative assigned to me but every time I call him, it just goes straight to voicemail. He tries to call me back but it is always at a time that I am either working or unavailable. I believe Quicken Loans has failed to provide due diligence on my mortgage loan application to move forward with a property I am trying to purchase.
Product: Student loan

I have a loan with DEPTEDNELNET. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and DEPTEDNELNET with no successful resolution. XXXX and XXXX are reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

XX/XX/year> I tried to retrieve my credit report from TransUnion. My report was never received. The report has multiple unauthorized payments and unrecognizable accounts.
Product: Credit reporting, credit repair services, or other personal consumer reports

There are accounts on my consumer report that are a result of identity theft. I did not provide written permission with a wet signature for these accounts to be reported on my consumer report. I recently contacted you to address this issue, and I am requesting that this information be blocked and deleted as soon as possible. Your actions have caused me significant mental and financial XXXX by including items on my credit report that do not belong to me and for which I am not responsible. I am prepared to take legal action if this complaint is not handled appropriately. These fake, inaccurate, and fraudulent items appearing on my credit record have prevented me from purchasing my dream house and providing for my family 's needs. I have attached a copy of the letter I previously sent for your reference.
Product: Debt collection

Company is attempting to collect way more than the amount owed. Court documents showed a balance of {$700.00} usd. With RS Clark & Associate.
Product: Credit reporting, credit repair services, or other personal consumer reports

I found an inaccurate account on my credit report.
Product: Debt collection

According to Wakefield and associates a debt for XXXX XXXX gym was reported under my name claiming to have a gym membership back in 2018. I have no relation to this membership, I did not sign up for this membership, I did not authorize any kind of reoccurring subscription. This debt that was sent to collections under my name and social security is affecting my credit score tremendously, and my ability to be approved to live somewhere. Im doing everything I can to have it removed and nothing seems to work. Its become very challenging to have this used against me and the very last thing I want to do is pay a debt that I did not create and have something false on my credit report for 7 years. Please inform me of anything I can do.
Product: Checking or savings account

Coinbase charged my debit card with unauthorized transactions. Ive seen the same transactions previously posted on my account but they are charging me again. 
Couldnt get ahold of anyone through email or phone. 

XXXX XXXX XXXX XXXX. 
Over draft Fees : {$20.00} Coinbase Trav Fun coinbase : XX/XX/XXXX {$1000.00}, XX/XX/XXXX {$500.00}, XX/XX/XXXX {$120.00}, XX/XX/XXXX {$340.00}, XX/XX/XXXX {$200.00} Coinbase Fee : {$10.00}, {$5.00}, {$1.00}, {$3.00}, {$2.00}
Product: Credit reporting, credit repair services, or other personal consumer reports

I have recently reviewed my consumer reports and I have found that there are items that should be excluded from my consumer reports pursuant to 15 USC 1681a ( 2 ) ( B ). This federal law states that any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card should not be in my consumer report. To have no misunderstanding of the true definition of the lawful meaning of what a " credit card '' is I will state it. Pursuant to 15 USC 1602, a credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. By willfully not complying with these federal law makes them civilly and criminally liable.
Product: Credit reporting or other personal consumer reports

I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the 3 credit bureaus to validate these accounts ( A ). It is not permissible to fail to validate these reporting accounts as unverified information without providing any proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and correct. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit card

I was over charged an immense amount of interest on credit card that was stolen around XXXX 2022. the card kept charging interest for a whole year even after telling me that I would like them to close the account or investigate. The most they did was suspended for about {$1000.00} worth of chares when I specifically told them that there were over {$2500.00} charges that were not mine on the account not including the interest added because of the individual who stole my credit card. They are offering a settlement but does suspend the rest of the interest for the account or charged that were deemed fraudulent. The originally credit line was XXXX I only spent about XXXX of the credit on the card.