23daVinci/CFPB_Complaints huggingface dataset:
Product: Debt collection

I am writing to formally dispute an account that has been reported under my name. I am a victim of identity theft, and the account in question was opened without my consent or knowledge. 
I have taken the necessary steps to address this situation, including filing a police report and a report with the Federal Trade Commission ( FTC ). I have also notified all three credit bureaus regarding this fraudulent activity. 
Under the Fair Credit Reporting Act ( FCRA ) and 18 U.S. Code 1028A, I request that you investigate this matter and delete the fraudulent account from your records. 
Please find attached copies of the police report and FTC report for your reference. I appreciate your prompt attention to this serious matter and look forward to your confirmation that the account has been removed. 

THEY SAID THEY WILL REMOVE IT
Product: Debt collection

i got a bill from a debt collector co today XXXX/XXXX/2015 saying that they are working for XXXX XXXX the phone co XXXX i call XXXX and asked about this bill and the co trying to collect this bill for them.. XXXX bill was 5 years old ) AND PAYED..i was told by XXXX that they never gave the right to this in thair and the bill was very old and payed..that bill collector is portfolio recovery associates llc of XXXX va using a XXXX XXXX XXXX XXXX..this bill is NOT DUE them or XXXX it was payed it looks to me that this co is just looking to get money not due them, and now it showes up on my credit report too..what can a person do to stop this type of thing ..they are useing my credit report to get money out of pople how they dod this on bills not due ...
Product: Debt collection

Since XXXX this year I have been asking Upstart to delete the fraudulent report that someone took out in my name. It was the result of identity theft. I have sent them so many letters, the last one was in XXXX. They know that the account is fraudulent and acknowledge it. However they keep telling me I need to speak with a third party called XXXX XXXX about getting the account resolved or getting the record deleted. This is not my account its fraud. FCRA requires them to delete accounts within 5 days when Identity theft is involved. They are being irrational and telling me to ask someone who does not have any record on my reports to delete it. It make no logical sense. Upstart needs to delete this public credit record as its clear that the account is not mine. 

My name is XXXX XXXX XXXX XXXX. They can not produce any signed agreements with my name. I have been dealing with so many people opening accounts with different variations of my name, but I use my full name when I do loans because the identity thieves do not have that information. Please see my attached birth certificate. 

Please compel them to follow the law and delete this. They have been provided everything they need yet they keep being irresponsible and stubborn. Please make them respect the your organization and respect Federal Law! 

I am a XXXXXXXX XXXX XXXXXXXX XXXX veteran. This is affecting my health tremendously. I am not well and the stress of having my identity stolen and being put through so much to fix the damage is exhausting. I should not need to spend so much time fighting this. I am an honorable man who has been awarded many medals. I deserve to be believed and respected!
Product: Bank account or service

hello, XXXX 2016 Chase bank colluded with the State of LA to put a levy on my checking account, comprised entirely of social security. i 'm senior, retired, indigent, homeless. ca n't find legal assistance. both parties are now heaping on XXXX dollars of penalties and fees. i am judgement proof on many levels yet there 's no denying the predation. how can it be stopped?
Product: Credit reporting or other personal consumer reports

I OBTAINED A COPY OF MY CREDIT REPORT AND NOTICED XXXX  XXXX REPORTING INACCURATE LATE PAYMENTS/ PAYMENT HISTORY TO MY XXXX, XX/XX/24, XX/XX/24. I HAVE NEVER BEEN LATE. 
I CONTACTED XXXX  XXXX AND THE CREDIT REPORTING AGENCIES REQUESTING VALID PROOF INCLUDING TRANSACTIONS OF ME BEING LATE. XXXX XXXX AND THE CREDIT REPORTING AGENCIES FAILED TO FURNISH ANY VALID PROOF OF ME BEING LATE. 

INACCURATE LATE PAYMENTS BEING FURNISHED DUE TO COMPUTATION AND NOT BEING CORRECTED IS IN VIOLATION OF 15 USC 1666B ACCORDING TO 15 USC 1681 ( 2 ) AI EXCLUSIONS- A CONSUMERS EXPERIENCES AND TRANSACTIONS CAN NOT BE FURNISHED TO THE CONSUMERS PROFILE. 

IM AWARE OF XXXX  XXXX FURNISHING INNACURATE INFORMATION TO CONSUMER 'S PROFILE THAT HAS RESULTED IN LEGAL ACTION. AFTER RESEARCH I HAVE BEEN AFFECTED BY THIS COMPANY 'S BAD PRACTICES.
Product: Credit reporting or other personal consumer reports

Collection : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX : ALL DEPT OF XXXX/ ED In accordance with the Fair Credit Reporting act, my collections, loans, credit lines and hard inquiries have violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also a consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681c. ( a ) ( 5 ) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse items of information, other than records of convictions of crimes which antidotes the report by more than seven years.

15 U.S.C 1681s-2 ( a ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Payday loan, title loan, or personal loan

On XX/XX/2018 I done an extension on the loan and I applied a {$100.00} dollars payment that should go toward the loan balance and make the loan balance go from {$500.00} to {$400.00} dollars, the total amount that was supposed to been taken from my XXXX  account should have been in the amount of {$190.00}, {$96.00} would be the loan interest fee and that {$100.00} dollars would be applied towards the loan balance.The total amount of the loan that was borrowed was {$500.00} dollars and the interest fee was {$96.00}. Someone went and deleted payment for the {$100.00} dollars that was supposed have went towards the loan, and did not send the email for the extension that was requested on the XXXX, they went and changed the loan agreement and redone a loan for amount of {$400.00} dollars.I noticed that online when I had looked at the agreement.When I had called Cashnetusa the reps was unable to see where there was a partial payment in the amount of {$100.00} dollars requested.I was offered a payment plan and I took it, I had asked to be refunded the {$100.00} dollars since the {$100.00} dollars was never applied towards the loan.I explained to them when I had the last loan and requested an extension my balance remain the same, and the balance should have been now at {$400.00}
Product: Consumer Loan

I have a loan through Red Rock Financial in XXXX, Utah which two of my cars are on. I have made every payment on-time since the beginning of the loan but it was reported as being 30 days late in XX/XX/XXXX by Red Rock. I contacted XXXX at Red Rock in XX/XX/XXXX when I discovered the mistake on my XXXX credit report and he informed me that he would fix the problem and that I should also file a dispute to the credit bureau on my end. He also told me the reason it happened is because the person who was supposed to enter payments for several other individuals with loans through Red Rock as well, did n't do it and has since left the company. I filed my dispute on XX/XX/XXXX and XXXX told me he would submit the necessary paperwork proving my payments have all been on time. XXXX emailed me with an update to the dispute and informed me that the payment was marked as 30 days late for XX/XX/XXXX instead of XX/XX/XXXX. I immediately called Red Rock Financial on XX/XX/XXXX to ask why that happened and was informed that XXXX did n't actually do anything and that he, too, has left the company. XXXX, from Red Rock, said he is the new manager and has spoken to XXXX about the situation. XXXX also told me he would email me the contact information for the person handling the case at XXXX immediately after our phone call, which he did not do. I then called Red Rock today ( XX/XX/XXXX ) at XXXX to ask him about the email and was told he is in a meeting. I called back at XXXX and was told he is still in a meeting. I have lost all patience with Red Rock Financial and nothing is being done to fix the mistake that was entirely their fault.
Product: Bank account or service

ON XX/XX/XXXX Lexing Law firm notified me that on XX/XX/XXXX Wells Fargo had reported a 30 day late payment to all XXXX credit bureaus, and on XX/XX/XXXX there was a hard inquiry made from Wells Fargo without my knowledge. I will attach all documents that explain my complaint. I have n't had an account with Wells Fargo since XXXX XX/XX/XXXX that I closed, and was never late paying. I closed the account because of the small line of credit they offered. 
Note : just last month Wells Fargo had at to pay {$180.00} XXXX dollars in fines in lieu of a scandal of opening fake accounts. Just in PA alone there was XXXX fake accounts opened. I hope im not a victim of this scandal. 
XXXX to this above mentioned news is : The Morning Call reported by XXXX XXXX XXXX
Product: Debt collection

Ive corrected and disputed this and o9ther medical coll4ections already i had medical at the time so it was covered.i dont know why its still on my report
Product: Consumer Loan

We had a line of credit that expired. We were under the impression that the balance would be turned into a fixed loan since the bank would not renew the line of credit. we got the fixed loan after all. BBT wrote us a fixed loan to repay the line of credit. this is fine. we always made our payments on the line of credit above what was requested on our statement. we have our checking and savings account with them. our complaint is they approved the loan with a 7.24 per cent interest rate which we understand is about three points above prime. our line of credit was at XXXX per cent. we thought the 7.24 was high but the bank would not budge. the loan is for 180 months and with this rate it will be years of mostly interest before we get to much going on the principal. we signed somewhat under duress because if we had not signed we would have gotten locked out of the offer which would have caused us to go bankrupt which we do n't want to do because we have worked hard for years to keep our credit in great standing. this incident makes us feel like a great credit rating means very little to them. our condo is now having work done which required a large assessment which the bank knew and now this loan with the high interest has really hurt. we have no problem paying if because we owe it but thought the bank could help us out with a lower rate. can anything be done to help us? we are regular working people trying to get by. we have been good customers of BBT since they acquired XXXX a few years back. 
Thank you for any assistance you may provide. 

XXXX and XXXX XXXX BBT Branch office on XXXX in XXXX XXXX.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 168b permissible purposes of consumer reports. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 

Inquiry was not authorized XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. On a list of inquiries : 15 U.S.C. 1681b - Permissible Purposes of Consumer Reports : This section outlines that consumer reports can only be furnished under specific conditions. My rights to privacy and confidentiality have been violated as my report was accessed or shared without permissible purpose.

15 U.S.C. 1681s-2 ( a ) ( 1 ) - Responsibilities of Furnishers of Information : This statute prohibits the furnishing of any information to a consumer reporting agency that is known to be inaccurate or has not been verified. [ Name of Furnisher/Creditor ] has furnished information that is either inaccurate or unverifiable.

15 U.S.C. 1681 Section 602 ( a ) ( 4 ) - Right to Privacy : The statute emphasizes the need for consumer reporting agencies to handle consumer information with fairness, impartiality, and respect for the consumer 's right to privacy. This has not been upheld in my case.

15 U.S.C. 1681 Section 604 ( a ) ( 2 ) - Requirement for Written Consent : This section specifies that a consumer reporting agency can not furnish a consumer report without the consumer 's written instruction. I did not provide written consent for the inquiry or account listed.

15 U.S.C. 1681c ( a ) ( 5 ) - Prohibition of Obsolete Information : This section prohibits the reporting of adverse information older than seven years ( except for records of convictions ). The report in question contains outdated or irrelevant information.
Product: Checking or savings account

My wallet was lost in my card was overdraft a few times while XXXX XXXX XXXX XXXX I could not call anyone
Product: Credit reporting, credit repair services, or other personal consumer reports

I WAS PREVIOUSLY AN AUTHORIZED USER ONE OF MY EX-HUSBAND 'S CREDIT CARD ACCOUNTS ; HOWEVER, I REMOVED MYSELF FROM THIS ACCOUNT A MONTH AGO, YET IT IS STILL SHOWING ON MY CREDIT REPORTS. THIS IS THE XXXX XXXX ACCOUNT. IT NEEDS TO BE DELETED FROM MY REPORTS IMMEDIATELY. I AM NO LONGER AN AUTHORIZED USER ON THIS ACCOUNT, I HAVE NOTHING TO DO WITH THIS ACCOUNT, AND I AM NOT RESPONSIBLE FOR IT. I HAVE ATTACHED SCREEN SHOTS OF THE ACCOUNT AS IT SHOWS ON MY CREDIT REPORTS. AGAIN, THIS IS THE XXXX XXXX ACCOUNT THAT NEEDS TO BE DELETED FROM MY REPORTS IMMEDIATELY AS I AM NO LONGER AN AUTHORIZED USER ON IT AND IT IS NOT MY RESPONSIBILITY.
Product: Debt collection

I received a letter from Medicredi printed on XX/XX/XXXX indicating that I owed XXXX XXXX XXXX XXXX XXXX XXXXXXXX Oregon {$10.00} for a XX/XX/XXXX service date. The Mini Miranda was not on the letter I received from them. 

I spoke with XXXX at XXXX XXXX XXXX XXXX billing department on XX/XX/XXXX and she showed that this debt was paid. This was originally from a co pay I owed for services which totalled {$50.00}, but the hospital has a program where if you pay completely up front they give you a 20 % discount - making my total due {$40.00}, which I paid on XX/XX/XXXX and I owe them no money. I informed her that this collection agency was trying to collect this debt, she said she would escalate it to her Manager. 

I spoke with XXXX with Medicredi on XX/XX/XXXX and informed her about my conversation with XXXX and that this debt was disputed as paid. XXXX did not give me my mini miranda about being a debt collector and any information collected would be used to collect this debt until we started discussing it, after she took all my personal information from me and made me verify myself ( collecting data ). She also said that she would only NOTATE my account about this dispute and that collections would not stop. Their letter indicated that I could call or write to dispute the debt as long as it was done prior to XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

As per the guidance from the Consumer Financial Protection Bureau ( CFPB ), the required document and a letter from an advocacy group assisting me due to XXXX XXXX XXXX XXXX, which falls under XXXX according to XXXX Final Rule 1002.142 ( b ) ( 4 ) -5 -- 1002.142 ( b ) ( 7 ). I kindly request that you block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act. I am a victim of XXXX XXXX XXXX XXXXXXXX XXXX and would like for all listed accounts to be blocked and deleted company information from Experian, XXXX and XXXX. 

Please delete the following accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

My home loan was sold from XXXX XXXX to XXXX XXXX XXXX  in XX/XX/XXXX, I was not even notified. it was then reported that my loan was 30 days behind but it was not. I showed proof that I was not behind with XXXX XXXX but it seems as no company would listen. I kept contacting both companies and couldn't get any help. My credit profile kept saying that I was 30 then 60, then 90 etc ... days behind. Also my Federal VA loan fell under the protection of a moratorium even If i could not pay and should not have been reported on my credit profile as delinquent. Here 's the proof of that moratorium protection. 
https : //news.va.gov/press-room/va-calls-on-mortgage-servicers-to-pause-foreclosures-of-va-guaranteed-loans-XXXXXXXX/ This moratorium was extended to XX/XX/XXXX I would like those late payments removed from my credit profile. staring from XX/XX/XXXX to XX/XX/XXXX.
Product: Vehicle loan or lease

Santander USA sold the loan to a company called XXXX XXXX I settled the account in XXXX when I was informed that both companies were it remove from my credit report.. when I spoke to Santander they told me to provide all information stating that the collection company is no longer reporting I did that the XXXX of XXXX and all they did was remove some remarks..
Product: Mortgage

I was charged {$500.00} upfront before I could even get any kind of information on rates. I feel I was locked in with costly up-front fees. I actually paid {$500.00} just for an credit inquiry and some e- sign documents. I couldn't get a rate lock only what they call a float rate which isn't what I wanted. I didn't even need an appraisal because I got an appraisal waiver. The person I was working with only spent the most an 1/2 hour on phone. We did communicate by e-mail some. I have all the e-mails.
Product: Mortgage

In XXXX of 2020 my wife lost her job of 26 years due to a XXXX layoff. In XXXX of 2020, we requested a forbearance with our servicer, Shell Point Mortgage. Our loan was always under XXXX XXXX. We are now at the end of our forbearance, with our payment due this month ( XXXX ). We wanted to use the deferment option to put the {$26000.00} balance at the end of our loan. Today after speaking with our servicer, we learn on XX/XX/XXXX that our loan was sold to a different investor, XXXX XXXX XXXX XXXX. and is no longer affiliated with XXXX XXXX. We also learned due to the sale, we are NOT eligible for a deferment with Shell Point Mortgage. Shell Point told us that our investor will not allow deferments. You can only imagine how upset we are! Is there anyone that can assist us? Is this able to be overturned? We live here in California and had the most stringent lock downs during an extended Covid period. We are trying to see if we can get a modification but we don't know if we will qualify. Please help us.
Product: Checking or savings account

On XX/XX/XXXX, someone was able to call Wells Fargo and transfer XXXX from our savings to our checking. At that time they tried to run my debit card twice, it was denied due to being over the daily limit. On XX/XX/XXXX shortly after midnight, they were able to successfully run my card in the amount of XXXX. When I woke up the morning of XX/XX/XXXX I had an alert that I had suspected fraud on my account, I called immediately and discovered what had been done. I opened a claim with Wells Fargo. We tried to go to a branch to get assistance, we were told they had no appts. We have called Wells Fargo numerous times only to be told we can not be helped bc we do not have the reference number, the reference number they gave us, which is the claim number is apparently not sufficient Yesterday we received an email stating our claim has been closed bc no error occurred. This is not true! They allowed this to happen! Nobody will help us!
Product: Debt collection

Dear XXXX XXXX XXXX; Citibank ; I am writing to formally dispute and request the removal of an alleged debt from my credit report, which I believe to be fraudulent. I have no knowledge of this account and have never entered into any contractual obligations with your company or the original creditor. 
The reporting inaccuracies concerning this account violate both FCRA and FDCPA regulations. To resolve this matter expeditiously, I require the following documentation : 1. Evidence of your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) for handling this matter.

2. Legal basis for the collection of this debt.

3. Proof of your authorization to operate in [ State Name ].

4. Evidence of the alleged debt, including any contracts or agreements bearing my signature.

5. Complete account history, inclusive of all collection-related charges.

I am formally filing a complaint citing violations of my consumer rights under the FCRA and FDCPA. Pursuant to 15 U.S.C. 602 ( a ), I demand immediate cessation of all communication and collection activities related to this account. Furthermore, per 15 U.S.C. 604 ( a ) ( 2 ), no account can be furnished without my written instructions. 
Your actions have infringed upon my rights under several sections of the FDCPA : * 1692d : Harassment or abuse in connection with debt collection.

* 1692e : Use of false, deceptive, or misleading representations.

* 1692g ( b ) : Failure to properly disclose my rights.

* 1692f : Use of unfair or unconscionable means to collect a debt.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have an incorrect account reporting to my XXXX  and Equifax credit report. I have tried to resolve this with both XXXX  and Equifax with no response from either companies within 30 days. I have provided proof of delivery below.
Product: Credit reporting, credit repair services, or other personal consumer reports

My name is XXXX XXXX and I submitting this complaint without any influence from from any third party or agency. Please see attached documents and ID as it contains my full complaint and requests. I am hereby notifying you that neither on those dates or dates similar did I authorize any individual from the listed companies to pull or review my consumer report. Additionally, I have not given TransUnion this information. Having understood this is a violation of 15 USC 1681 ( B ) ( C ). Both together and separately my consumer and privacy rights are being violated.
Product: Checking or savings account

They charge me two overdraft fees for reverse payments. Now they're saying that they didn't charge those overdraft fees, but they are clearly showing up on my account statements that I have and they are missing from my bank account and the math just doesn't add up and they keep saying that they weren't charged.