23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

Consumer name : XXXX XXXX XXXX Social Security Number : XXXX Consumer Date of Birth : XX/XX/year> Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA XXXX ( XXXX U.S.C. XXXX ) that you, block information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. The fraudulent accounts include XXXX XXXX XXXX XXXX : XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX & XXXX : XXXX, XXXX XXXX : XXXX, XXXX XXXX : XXXX, XXXX : XXXX and XXXXXXXX XXXX XXXX. These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report, Ive attached a list of hard inquires in question as well as a copay of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the results of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the results of identity theft and fraud.
Product: Money transfer, virtual currency, or money service

I was called at XXXX XX/XX/21 from US District Clerk XXXX XXXX. An Agent told me that I had texted contact with a woman. This woman has disappeared and I and another 40 people arte unter investigation. I would have to pay a bail or deposit (? ) or I wold be aressted the same day. I was in panic. I dont speak XXXX well. The cal was from an official number. I was supposed to pay {$4900.00}. I could only raise {$1000.00}. I deposited this money in the ATM Wells Fargo XXXX XXXX Texas. Next day I fond out, the FBI never called anyone and that were scammers. I contacted Wells Fargo on phone, they told me, I have to go to bank. 
I gat appoiment at XX/XX/21. The personal banker told me, the bank cant help me. They can maybe contact the account ovner, but they will get them my personal information 's.
Product: Credit reporting or other personal consumer reports

Hello and Good Day I reached out to Experian credit bureau through certified mail to dispute this matter which I am unaware of. I XXXX XXXX XXXX never gave XXXX  XXXX XXXX permission in any shape, way or form to run my information nor do I know how they got my information. When I realized this hard inquiry ( XXXX  XXXX XXXX XXXX XXXX : XX/XX/year> ) was on my credit report I took action right away, since I didn't recognize it. What I did was sent out an unauthorized inquiries document that I typed up. Sent it certified ( A copy of the letter and the copy of the certified ticket is attached ). This is what I wrote I contacted the below creditors and they have NO proof I initiated such inquiries, nor written authorization and have failed to provide any permissible purpose. Since, they do not have my authorization, written nor verbal I ask that you DELETE these authorized inquiries from my credit report immediately as there is no evidence of any authorization, nor any permissible purpose.

According to Section 604 of the Fair Credit Reporting Act Permissible Purposes of Consumer Reports 15 U.S. Code 1681b In general. Subject to subsection ( e ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer.

Under 15 U.S. Code 1681i, Paragraph ( 5 ) Treatment of Inaccurate or Unverifiable Information ( A ) In general. If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall- ( i ) promptly delete The following inquiries are unauthorized : Creditor : XXXX  XXXX XXXX XXXX Date : XX/XX/year>
Product: Credit reporting, credit repair services, or other personal consumer reports

I have recently just checked my credit report and see that the bureaus are reporting some inaccurate information about some late payments. I reached out to XXXX, XXXX and Equifax and disputed the late payments on my credit report. I simply ask that the CRA 's remove the late payments because I have never been late paying my bill. The account and late payment date are as follows : Account : XXXX XXXX XXXX Account # XXXX Dates Claimed Missed Payment : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
Product: Credit reporting or other personal consumer reports

I have mailed Experian multiple disputes the past XXXX months with my name, and address regarding the inaccuracy of my credit report. And yet Experian failed to adjust, and correct my credit report. Instead, Experian have been sending me a lots of stalling letter to discourage my dispute process, and therefore refuses to take necessary actions to remove the accounts in dispute.
Product: Credit reporting, credit repair services, or other personal consumer reports

Identity thieves have made numerous attempts on my accounts in the last two years - one fraudulent use of an existing credit card, three fake applications for credit, multiple addresses added to my credit bureau report.

A few months ago, I found a new address in Minnesota listed on my Experian report, which it says it got from XXXXXXXX XXXX. I have never lived in Minnesota. Never lived in the Midwest. Interestingly, the address is one where I have close friends and sent XXXX gifts in XXXX. It's incredibly disturbing that their address has been added to my report, and that Experian refuses to take it off. Are they now working with major retailers to get addresses where mail is sent? And why does the address have three misspellings? Seriously, every major noun in the address and city is misspelled. It's clear they are adding information into my account from highly suspect sources. 

I have tried to get this removed and Experian just sends me back a form response telling me how to dispute something, exactly the step that I had just taken. I want them to remove this address and not add anything else without my explicit instructions. I've had security/fraud alerts and freezes up continuously for over a year. There's no excuse for this behavior.
Product: Credit card or prepaid card

An order was placed with XXXX XXXX XXXX on XX/XX/XXXX but never received. I called to see why it hadnt shipped and the XXXX XXXX XXXX  representative said they werent going to be able to fill the order until they didnt know when, so I cancelled the order over the phone. This was done on XX/XX/XXXX. The order had been paid for with the XXXX XXXX XXXX store credit card. 

I called the company XXXX XXXX XXXX a week later since I still had not received the credit card credit. They told me then that they had 5-7 days to refund the charge and that hadnt expired yet. So I called again when the time was up and they again said it would be 5-7 days. I then called the credit card company ( XXXX XXXX XXXX  credit card ) and they said they would put in a claim to have the charge refunded. No documentation was received and no record of a claim being made to refund the card exists. 

I called again in 5-7 days to XXXX XXXX XXXX company and this time they gave me a case number. When that 5-7 days expired on XXXX XXXX, I called again and they said someone would contact me in 1-2 days. That expired XXXX XXXX and I have not called again. The credit card company for the XXXX XXXX XXXX credit card still has not refunded the money nor have they attempted to contact me about the refund. This is extremely frustrating as the card balance was required to be paid without incurring late fees and has been paid, even though the refund was due nearly 2 months ago!!!!
Product: Credit reporting, credit repair services, or other personal consumer reports

After looking through my report i spotted a lot of violations. According to the Fair Credit Reporting Act, everything has to be XXXX XXXX accurate on my credit report. I've done everything I could do in disputing this with the bureaus, but unfortunately, they can't help me, so I've came to my last resort with you guys, in hopes of keeping my credit report XXXX XXXX accurate. I went ahead and listed the accounts below that have violated my rights Account Name : XXXX, Account Number : XXXX Account Name : XXXX XXXX, Account Number : XXXX Account Name : XXXX XXXX, Account Number : XXXX The credit bureaus stated my account was properly investigated, but how is that possible if the date open date is inaccurate, the date of last verified is inaccurate, the balance is inaccurate, the date last active is inaccurate, and the date last reported is inaccurate, therefore these accounts must be removed asap, they also violated my rights under XXXX XXXXXXXX, Account Number : XXXX is also out of the statute of limitations of XXXX years. 

-15 U.S.C 1681 section 602 A. States I have the right to privacy.

-15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions -15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. 

-15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit card or prepaid card

I am Shocked when I reviewed my credit report and found late payment on the dates below : 30-60 Day late as of XXXX 2017 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. There was an increase in the payment amount, but I was not informed. I usually pay and through my Bank of America App and there was no change of minimum payment due on the app at that time. It was still showing the amount that I would normally pay.
Product: Mortgage

This loan servicer has been unreliable and impossible to work with since closing on the loan. 

In XX/XX/XXXX we were notified that our mortgage company did not pay our hazard insurance premium and they were going to cancel our policy. So we paid the premium out of pocket. 

In XX/XX/XXXX we were noticed by our local city government that we had n't paid our property taxes and were facing a judgment. These also were to be paid by the mortgage servicer via Escrow. 

In XX/XX/XXXX the mortgage servicer sent us a notice that our Escrow account projected balance was too low and we needed to send them {$440.00} to settle it, which we sent on XX/XX/XXXX. 

In XX/XX/XXXX we requested that our Escrow account be removed and refunded so that we can just continue to pay our insurances and taxes out of pocket on our own since they continued to make errors and they denied our request. 

In XX/XX/XXXX we received a notice from our flood insurance servicer that our flood policy had n't been paid and they were going to cancel our policy. Again this is supposed to be paid by our Escrow. 

InXX/XX/XXXX we recieved a notice from the mortgage servicer that we did n't have a home owners insurance policy on our property so they were providing us one, we do in fact have one. 

In XX/XX/XXXX we received yet another notice that our Escrow fund was low and they need a check for XXXX. 

If they are n't paying our taxes, are n't paying our insurances how is the fund low? Further more I 'm a XXXX and my husband is a XXXX XXXX and we own 3 homes ; neither of us have ever seen anything like this in 15 years. Additionally, all of my clients that are serviced by this mortgage company have the same complaints. I want to open and investigation into the Escrow funds to see if they are servicing them appropriately and if there is any mishandling or commingling of the funds in some way to pay the companies debts or something, because this is just insane.
Product: Vehicle loan or lease

My now ex-boyfriend got a car under my name without my authorization. I found out about the incident when he came down to see me for my birthday in XXXXXXXX XXXX XXXX. I took possession of the car and filed a police report locally. I also tried to submit a police report in XXXXXXXX XXXX which is where the car was acquired but the representative that I spoke with said that the police report had to be done in the city in which I live. I proceeded to contact XXXX HYUNDAI requesting them to take back the car that they released to someone else without my authorization and without me even knowing to prevent further damage to my credit and financial wellbeing. HyundaXXXX requested the police which was emailed to them. Hyundai then told me that they were going to start an investigation and would advise me of what would proceed. Hyundai never gave me a call or reached out to me to let me know what the outcome would be or if they could do anything about it. Hyundai proceeded to ignore my calls and started hanging up the phone on me when they found out that the vehicle in question had been sold fraudulently. My next step was to dispute the incident through XXXX and Hyundai denied the case stating that everything was accurate. I checked my credit report through XXXX and they have updated the lender information from Hyundai finance to : KIA MOTORS FINANCE XXXX XXXX XXXX XXXX XXXX XXXX XXXX According to my credit report : this incident occurred XX/XX/2024. 
My credit has significantly dropped, and I am stuck with a car that was sold for {$15000.00} to {$16000.00} more than the M.S.R.P. According to the paperwork found in the car : they reported a fake address, job, and income as well as a fake proof of residence ( an electricity bill with my name and address in XXXXXXXX XXXX  ) in which I have never resided in order to be able to get this vehicle financed. 2 months later and I am still waiting for a solution.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following XXXX XXXX XXXX Balance : {$0.00} ; XXXX  XXXX Balance : {$0.00} ; XXXX XXXX XXXX Balance : {$0.00} ; XXXX XXXX XXXX XXXX XXXX : {$0.00} ; XXXX XXXX XXXX Balance : {$2900.00} ; XXXX  XXXX XXXX ( Original Creditor XXXX XXXXXXXX XXXX XXXX ) XXXX Balance : {$450.00} XXXX XXXX XXXXXXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX Balance : {$1600.00} ; XXXX XXXX XXXX Date Filed/Reported : XX/XX/XXXX Reference # : XXXX ; XXXX XXXX XXXX  Date Filed/Reported : XX/XX/XXXX Reference # : XXXX ; XXXX XXXX XXXX Date Filed/Reported : XX/XX/XXXX Reference # : XXXX ; XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX  XXXX XXXX, CA XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX
Product: Debt collection

An ambulance company ( nobody now is clear on whether it was XXXX XXXX in XXXX XXXX, from XXXX ; or XXXX, from XXXX ; anyway ... ) sold a debt to Grant Mercantile Agency ( XXXX XXXX XXXX ; XXXX, CA XXXX ; XXXX ). If in fact I was in an ambulance of theirs for any reason, and that is indeed how they collected my information, the point is, I have had XXXX since XXXX and they would have covered any ambulance pick-up or transport -- THIS IS NOT MY DEBT! I had insurance, they knew it, and I never should have been personally billed.
Product: Credit reporting or other personal consumer reports

This XXXX hard inquiries I dont recognize Idont Authorize this to open a credit card.

Please delete this immediately I send a dispute letter to TransUnion but they never send any answer. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I provide a copy of my passport and utility bills to verify my identity
Product: Credit reporting or other personal consumer reports

This is my numerous endeavors to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, remove the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX, NJ XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XX/XX/XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX ( Original Creditor : XXXX  ) XXXXBalance : {$550.00} XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, NJ XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX Original Creditor : XXXX ) XXXXBalance : {$550.00} XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXXXXXX XXXX  XXXX, NJ XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX Balance : {$0.00} XXXX  XX/XX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Acct # XXXX {$430.00} $ XX/XX/XXXX XXXX XXXX  Acct # XXXX XX/XX/XXXX XXXX XXXX Acct # XXXX {$170.00} $ XX/XX/XXXX XXXX XXXX XXXX Acct # XXXX XX/XX/XXXX XXXX XXXX  Acct # XXXX {$60.00} $ XX/XX/XXXX XXXX XXXX XXXX XXXX Acct # XXXX {$1600.00} $ XX/XX/XXXX XXXX XXXX XXXX Acct # XXXX {$1100.00} $ XX/XX/XXXX has violated my rights 15 U.S.C 1681 Section 602 A. States I have the rights to privacy 15 U.S.C 1681 Section 604 A. Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX 's client XXXX XXXX is an identity theft victim. His information was used to establish a fraud account with Target credit service/TD Bank without his consent on or around the date of XXXX/XXXX/2016. He notified TD bank of this and was provided a fraud affidavit to complete and return ; which he did. As of this date however Target has not replied as to the outcome of the investigation results as is their obligation under the FCRA and has committed an offense.
Product: Credit reporting, credit repair services, or other personal consumer reports

Im Accordance with the fair credit reporting act XXXX  account # XXXX, had violated my rights.

15 USC 1681 section 602 states I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Product: Student loan

My Federal & Dept. of Education loans are being serviced by Navient. In making payments to them, I 've noticed I do n't have the ability to designate the allocation of the payment ( s ). Upon reading their allocation terms, I learned that they automatically & unilaterally allocate the entire payment to interest & fees FIRST, principal LAST. This stretches out the life of the loan artificially & takes away my individual right to decide how my money is used in servicing this extremely high debt. I understand there is a class-action lawsuit regarding this very issue & I would like to get more information on how to get involved. The universities I have this debt for attending are : XXXX University XXXX University XXXX.
Product: Debt collection

This company called me and demanded payment for something they could n't tell me what it was for. All they could tell me was that it was from XXXX XXXX XXXX so I called the hospital and XXXX different departments ( hospital billing dept, physician services, and XXXX ) within the hospital and each department said I did n't owe anything. I called the " debt collector '' back to try and find out if this was real or a scam because all they did was call and demand payment over the phone. I asked them all 3 times I spoke with them to please send me a bill in the mail. I 've given them my address each time and I still have n't received any written notice stating what this is for and I have no idea how to find out what I 'm paying for. I ca n't get them to work with me and I do n't want to pay something I do n't owe. I 'm NEVER late or delinquent on anything I owe!! I do n't even know what bill they are asking for!! I also called my insurance company and they have nothing on record that I owe. Please Help
Product: Credit reporting, credit repair services, or other personal consumer reports

I have been getting alerts from XXXX XXXX XXXX XXXX XXXX 's credit monitoring with XXXX XXXX XXXX who gathers their information from Transunion 's vantage score 3.0 report. I have a security freeze on my credit with Transunion due to identity theft yet there are 8 security alerts with 5 of them being in XX/XX/XXXX and 3 from XXXX. These include 2 new employer changes, 1 new address change and 5 hard credit inquiries. None of these changes or inquiries should have happened as I have had a security freeze since XX/XX/XXXX and have never done business with any of these companies. I have not applied for anything in several years since before I added the security freeze. I have not moved in 17 years or changed employers in 41 years. Transunion needs to remove everything that was changed or added since XX/XX/XXXX when the freeze was placed.
Product: Money transfer, virtual currency, or money service

For the full story. I ordered a jacket with my cashapp card from a website. However, they ended up not having my size so they decided to either give me a refund or replace it. I chose the refund. So around a week later I contacted the merchant and they stopped responding and they took down their website and all of their socials. So I went to cashapp to dispute this purchase but for some reason they keep denying my claim.