23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

My escrow was calculated for the new payment. The bank estimated my local taxes at an apporximate 20 % rate hike ( no one can tell me how they came up with that formula ). I spoke with the XXXX in mid XX/XX/XXXX questioning this and alerting them that my taxes will indeed drop from the previious period due to several factors afforded residents in XXXX. I was told to email the final tax bill to them which I did on XX/XX/2016. My tax bill has acually been REDUCED by approximately $ XXXX from the previous year XXXX not the 20 % increase they projected XXXX. To date there is no update on my escrow recalculation or new payment which is due XX/XX/XXXX. I spoke with XXXX yesterday and although they have received all my documentation they have no time frame on when they will adjust my escrow. I left a message with the " supervisor '' and she has negleted to return my call. As it stands right now, beginning XX/XX/XXXX I will be overcharged approx {$300.00} a month with no time frame as to when that will be corrected.
Product: Credit reporting or other personal consumer reports

I am writing to dispute several hard inquiries listed on my credit report. I have reviewed my credit report and noticed that there are inquiries that I believe were made without my consent or were made incorrectly. Specifically, XXXX XXXX ( Auto ) *, I did not authorize this hard inquiry, nor was I notified in advance of it. 

Under the Fair Credit Reporting Act ( FCRA ), I have the right to dispute any inaccurate information on my credit report, including unauthorized hard inquiries. These inquiries have negatively impacted my credit score, and I request that they be removed immediately.

In addition, according to 15 U.S.C. 1681b, a hard inquiry may only be made if I have given express permission for it. In this case, I did not grant permission for the inquiries listed on my credit report, and they appear to have been reported in error. 

I am requesting that the companies involved review the inquiries in question and remove them from my credit report if they can not provide proof that they were authorized by me.
Product: Checking or savings account

Hi I closed my US bank checking account on XXXX XXXX. I was told a check would be mailed to me with the remaining balance in the account. I waited for almost a month and the check never arrived. So I contacted the bank early XXXX to inform them that the check went missing and the rep I spoke to requested a form to be mailed to me. I then need to fill out and notarize the form and then mail it back so they can issue a new check. I waited for another month and the form never arrived. We verified many times that the address I have on file is correct. So I contacted the bank again at least three times last and this week and even spoke to a supervisor trying to get this resolved asap. But everytime there was no resolution and when they told me they would call me back, never called. They could not find the same person I spoke to in their system so I had to keep repeating myself everytime I called. I have never received any status update from the bank whatsoever. It has been really frustrating to not be able to get my funds back since XXXX last year.
Product: Credit reporting or other personal consumer reports

Under 15 USC 1681i ( a ) ( 1 ) ( A ) subject to subsection ( f ) and except as provided in subsection ( g ), If the completeness or accuracy of any item of information contained in a consumer 's file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( XXXX ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 

XXXX  XXXX Bankruptcy XXXX
Product: Checking or savings account

I called into Chase Bank to dispute two transactions that were pending on my account from a merchant that I did not authorize to charge my account, and I have to speak with a XXXX  XXXXXXXX XXXX representative on the phone that just wanted to overt me and be very disrespectful and rude, and not listen to what I was telling him and then furthermore When I asked to speak to his supervisor, he over, talk to me and just told me he was going to transfer me to the dispute department even though I asked speak to his direct supervisor. Chase is just doing real shady bad Customer Service I do not appreciate it and already having to be on hold and wait a long time for a callback finally reaching the agent, and then they have the nerve to be a XXXX is very disrespectful on top of transferring me to another department that I have no idea if that was right department or not because he transferred with an attitude and I wasnt XXXX wait a whole Nother 10 minutes on this is such a XXXX bank with bad customer service
Product: Mortgage

My ex wife and I purchased our home in XXXX. The lender was XXXX. I was the XXXX XXXX at the time. I discovered the fraud committed in XXXX. It has been a nightmare ever since. We were modified in XXXX. We were forced to file bankruptcy in XXXX and was closed in XXXX. 
XXXX claimed to be a new servicer in XXXX, although we were in a bankruptcy stay they continued to harass and threaten foreclosure ever since. I explained to them that we had reconveyed already. Our statements were ignored they attempted to remove fraudulent from stay in XXXX unsuccessfully. Then XXXX XXXX claimed to be the servicer, although never seen an assignment. They tried to remove from my ex wifes bankruptcy in XXXX. Then Selene is now the servicer and have attempted to foreclose on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They Prestige Default Services are the self declared Trustee now and the loan numbers were changed as well as the TS numbers. Notifications were not sent. I sent them proof that their assignments were fraud and they ignored and continue to foreclose based on the direction of Selene Finance. See Attached Fraud from original HUD to Assignments as well as Notice of Default invalid.
Product: Credit reporting, credit repair services, or other personal consumer reports

Reached out multiple times explaining to XXXX XXXX I as the consumer never gave consent to reporting any information according to 15 usc 1681 b ( 2 ) and explained that In addition to 15 usc 1681 b ( 2 ), 15 usc 1602 ( p ) trans unions reporting without my consent is considered unauthorized use of my credit card, social security number
Product: Debt collection

I trust this letter finds you well. I am writing to address a matter of utmost urgency concerning my credit report. Upon a recent review, I have identified inaccuracies related to late payments that are adversely affecting my credit history. 

Details of the disputed information are as follows : XXXX XXXX XXXX XXXXXXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or XXXX XXXX XXXX  customer service representative. XXXX have already removed the late payments from their records. There was an error present & they were able to find it. I'm confused about how you've verified it while the other bureaus have removed it. Please delete this from my file. It is inaccurate, erroneous, incomplete, or unverifiable. 

XXXX XXXX XXXXXXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or XXXX XXXX customer service representative. XXXX have already removed the late payments from their records. There was an error present & they were able to find it. I'm confused about how you've verified it while the other bureaus have removed it. Please delete this from my file. It is inaccurate, erroneous, incomplete, or unverifiable. 

I am formally requesting the immediate removal of these late payments from my credit report. It is essential that my credit history accurately reflects my financial responsibility, and the presence of these inaccuracies is detrimental to my creditworthiness. 

Enclosed with this letter, please find supporting documentation that substantiates my request for the removal of these late payments. I believe it is in the best interest of both parties to rectify this matter promptly and ensure the accuracy of my credit report. 

I am fully aware of my rights under the Fair Credit Reporting Act ( FCRA ) and the obligation of credit bureaus to conduct a reasonable investigation into disputed items. I expect your bureau to adhere to these regulations and expedite the process of investigating and removing these inaccuracies. 

I kindly request a written confirmation of the removal of the late payments from my credit report within 15 business days from the date of receipt of this letter.
Product: Debt collection

In reference to CFPB Complaint # XXXX, Credit Bureau Systems ' Compliance Director, XXXX XXXX , just admitted to violating my rights and Federal law since XXXX 

I have requested verification of this alleged debt, which she has failed to provide within the 30 days allowed under Federal law or in the past XXXX years. 

I have requested documentation with my signature on it, none has been provided within the 30 days allowed under Federal law or in the past XXXX years. 

Written notification was never provided letting me know that this alleged debt was in collections or going to be placed on my consumer reports in XXXX  or in the past XXXX years. 

So as I previously stated, XXXX and XXXX XXXX have violated my rights and Federal law and have done so for the past XXXX XXXX 

This is how things are done at XXXX. It's part of their Standard Operating Procedures to willfully and continually violate Federal law and peoples ' rights.
Product: Credit card

I was promised no interest for 12 months, but did not receive this agreed upon interest rate. 

When I applied for the Dell/Comenity/Bread credit card XXXX XX/XX/year>, it advertised " No interest if paid in full within 12 months of purchases of {$790.00} or more ''. So I applied for this card and was accepted. I made a purchase over {$3000.00} on XXXX XX/XX/year> using this card on the vendor site ( Dell Outlet ). 

On XXXX XX/XX/year>, I received the card and the interest rate of 30.99 %. This is not what was agreed upon. 

On XXXX XX/XX/year>, after numerous calls and one chat with Dell, both Dell and Comenity claim that the other party is responsible for addressing this issue. 

Comenity/Bread said they will start a dispute but they said it takes months to resolve. 

Attached screenshot was taken XXXX XX/XX/year> but it does reflect similar or exact advertisement from XXXX XX/XX/year>.
Product: Credit reporting or other personal consumer reports

Subject : Dispute of Inaccurate Information on Credit Report and violation to the Fair credit reporting act. 

Complaint Summary : I am submitting this complaint against [ Credit Bureau EQUIFAX. regarding the inaccurate information reported on my credit report, which violates the Fair Credit Reporting Act ( FCRA ). 
On [ Date of Credit Report XX/XX/year> ], I discovered discrepancies in the following account ( s ) : Account Name : XXXX XXXX  Account number : XXXX Disputed Information : [ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] Under Section 611 of the FCRA, I have the right to dispute inaccuracies and request prompt investigation. I formally requested a reinvestigation of the account information and cited relevant sections of the FCRA, including : 1. Section 609 ( a ) ( 1 ) ( A ) : Requirement for verification of accounts through original documentation.

2. Section 611 : Right to dispute inaccuracies and request investigation.

3. Section 623 ( a ) ( 5 ) : Removal of unverifiable information dont validated for creditor Original.

4. 15 U.S. Code 1681e ( b ), which requires that the procedures for including information in credit reports ensure maximum possible accuracy. 

Despite my request, [ Credit Bureau EQUIFAX. Has failed to conduct a thorough investigation or resolve these discrepancies within the required time frame of 30 days. This negligence has led to the continued reporting of false information, which has negatively impacted my creditworthiness.

In my request, I emphasized that any unverifiable information should be removed from my credit report IMMEDIATELY within the mand

ated 30-day period, as established in 15 U.S. Code 1681i. Additionally, I referenced 15 U.S. Code 1681e ( b ), which requires that the procedures for including information in credit reports ensure maximum possible accuracy. Furthermore, under 15 U.S. Code 1681s-2, furnishes of information are required to inves
tigate and correct inaccurate information upon notice of a dispute. 

Additional Information : Attached documents : [ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act they violated my rights. 
Please delete the following items : XXXX Account Number : XXXX XXXX XXXX Account Number : XXXXXXXX XXXX  Account Number : XXXX XXXX XXXX  Account Number : XXXXXXXX XXXX XXXX XXXX  Account Number : XXXX  15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
Product: Vehicle loan or lease

i got a pos vehicle with a loan provided by credit acceptance corporation in XXXX, the vehicle had issues immediately i spent XXXX  on repairs and vehicle didn't even last 6months. i voluntarily gave the vehicle back to the lender. credit acceptance corp proceeded to get a default judgement against me 6 years later in XXXX  and proceeded to get a revivor on that default judgement in XXXX  they have been attempting to collect XXXX for over 20 years through this default judgement. they are a predatory lender that preys on the lowest income people in american society. i have been XXXX since XXXX  and am unable to ever pay this money. i previously filed a complaint with cfpb regarding this issue and a XXXX XXXX of credit acceptance corp reached out to me and stated the company was officially closing my account and would be filing in XXXX XXXX ohio municipal court to dismiss the default judgement against me and that the company would be mailing me documentation of this. i have not received any documentation from the company and no motion to dismiss default judgement has been filed. i reached out to their attorney at XXXX  XXXX and XXXX in XXXX ohio regarding when they would be filing motion and they stated they were not aware of credit acceptance corp closing account and dismissing default judgement and they would reach out to them to verify this and get back to me the attorney never responded back to me. i want to ensure that credit acceptance corp follows through and closes my account and that they get this default judgement against me dismissed and would like verification from the company that the account has been closed and the default judgement has been dismissed.
Product: Credit reporting or other personal consumer reports

My account with XXXX  XXXX, XXXX, AND XXXX XXXX was never late! I have had exceptional payment history witH XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 

XXXX XXXX, XXXX, AND XXXX XXXX never sent the periodic statement along with the disclosures from section 1637 ( b ). 

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports
Product: Debt collection

Somehow " XXXX XXXX '' obtained my ex wife 's cell phone number ( we 've been divorced 7 years ) and has contacted her at work, asking her to have me contact her at XXXX. After a quick bit of research, it seems that many people have had the same calls/complaints.
Product: Prepaid card

Rush Card/ XXXX XXXX on XXXX XXXX, 2015 there was a service up that same day the update was completed and service was supposed to be normal. On Wednesday XXXX XXXX, 2015 my employer send my direct deposit in the amount of {$500.00}. These funds are to be available the following day, but this was not the case. From the recording when you call something happened with the update and funds would be available on your regular pay day which is Friday. Rush card offers 2 day early direct deposit is one of the reason I have been with them so long. Today is XXXX XXXX, 2015 and I still have no funds and according to them they have idea when I will have my funds which is unacceptable. Others I know are having the same problem. All I want is my money so that I can close my card out and be done with this company. Since this update no one has been available to anser questions and the line keeps hanging up.
Product: Credit reporting or other personal consumer reports

When I reviewed my credit report, I discovered that some of the information was erroneous. The XXXX and Transunion credit bureaus must validate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate this reporting account as unverified information without providing any proof within the period allowed by law. The following account need to investigate and correct for erroneous reporting in my file and are listed on my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Payday loan, title loan, or personal loan

This account is being reporter as a " Charge off '' it was never charged off and the balance is paid in full. This needs to be removed and corrected on my credit report. 


Account Info Account number XXXX Account status Closed Date opened XX/XX/XXXX Account type Secured Loan Balance on XX/XX/XXXX Loan Amount - {$10000.00} Payment Info Status Paid, was a charge-off Status date XX/XX/XXXX Past due amount - Original loan amount {$10000.00} Monthly payment
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX DOB XXXX ATTN : Consumer Relations Department Experian   XXXX XXXX XXXX Under section 611 ( b ) of the Fair Credit Reporting Act, I am requesting that the following consumer statement be inserted in my credit report exactly as I have written it : I dispute the fairness of the late payments being reported on the XXXX XXXX XXXX XXXX  account. These late payments are the fault of XXXX XXXX XXXX XXXX that habitually mails my monthly statement to me after the date payment is due if it bothers to mail me a statement at all. Because I do not receive my billing statement in time and sometimes not at all, I have had no choice but to make payment after the due date. For this reason, there are late pays associated with this account, and that is no fault of mine. 
Please send me an updated copy of my credit report once the above statement has been added to my credit report. Thank you very much.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX Account Number : XXXX and list of Inquiries. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Checking or savings account

Hi there The following is the situation I am facing Chase Bank restricted my checking account on XX/XX/. Despite reaching out to customer service multiple times, I have not received a satisfactory explanation for this action. 

According to customer service representatives, the closure was initiated by the bank 's core team, but they are unwilling or unable to disclose the specific reasons behind this decision. I have been informed that an ongoing investigation is being conducted by the core team, yet the duration of this inquiry remains unclear. 

To seek clarity, I visited the bank 's branch, where I was assisted in contacting various customer service numbers provided by Chase Bank. Unfortunately, each call produced different and conflicting information. The Fraud Department claims my funds are held by the Legal Department, but the Legal Department denies having any information about my account.

I already submitted 3 complaints to the Chase Complaint Department during the past two months, but nothing updated and I haven't received my funds yet. 

I appreciate it if you could help me with it, hope to hear from you soon!