Product: Payday loan, title loan, or personal loan

This complaint, act of theft, deception and lying to the customer, is directed at Cash Store, Green By Wisconsin, XXXX XXXX XXXX XXXX XXXX. 

I have a " payday '' loan with the Cash Store mentioned above. This is my third loan with this company at the same address. 

On Thursday, XXXX XX/XX/2022, I went in to make a payment on my loan. I explained to the blonde hair receptionist that I needed an extension, or some other kind of relief for this payment period as there was an emergency with my dog. After several minutes of negotiations ie, if I wanted an extension, I needed to pay XXXX dollars- which is XXXX dollars short of my payment on the 440 APR loan. I asked what good is that, I needed the money but paying almost the entire payment was not possible. After several hours of negative insinuation from the receptionist ( she was actually the manager ). We agreed I could pay XXXX XXXX today and the XXXX dollars would be passed on to next months payment. That was very helpful, and I walked out believing my problem was solved. 

The next day, Friday the XXXX, the same person called to remind me I had a payment due later that day. I reminded her I was there yesterday, and we had made an arrangement where the XXXX dollars I did not pay this period would be paid ( with interest ... 440 Apr... ) on my next scheduled payment, the XXXX of XXXX 2022. When we hung up, I once again believed everything was good to go. 

On Monday, the XXXX of XX/XX/2022, I received a text from my bank that XXXX dollars was taking from my checking account. I did not remember such a withdrawal. I called the bank and they assured me that there was a withdrawal from " Cash Store '', XXXX XXXX Wi. 

I called the store, but no one was there because they open at XXXX. I left a very rude message calling them incompetent and thieves. I also said that that I was not surprised that a company charging XXXX XXXX would not only XXXX the public but also stab the customer in the back while stealing from the customer. Also, I told them I was going to do everything I could to close the Cash Store company down in XXXX XXXX WI. 

After leaving that message. I called my bank again to cancel the withdrawal and to block that company from making any further withdrawals from my account. I explained the situation to the bank representative. My request to block the Cash Store was granted. However, the current withdrawal would need to be challenged. 

I submitted the challenge. The money came back to my account on Tuesday XXXX XXXXXXXX XXXX 

I highly suggest this matter be investigated. This is not the last or only action I will take. I have contacted a lawyer and he advised me to contact the State Attorney General Office. A letter which I am in the process of writing. He also advised me of the legal actions I could take. 

I am also in contact with Cotton Wood Financial out of Texas. They did not seem to want to be to helpful. Hmmm, there is a problem here. 

IT IS IMPORTANT THAT NO ONE DOES BUSINESS WITH THIS STORE UNESS YOU WANT TO BE TAKEN ADVANTAGE OF, YOU WANT A DISREPUTIBLE COMPANY TO STEAL FROM YOU, AND YOU WANT TO BE TREATED WITH DISREPSECT IN PERSON OR ON THE PHONE.