Product: Debt collection

To Whom It may concern I have a complain that is causing my credit standing a lot of financial duress and financial paint to my credit status. I can not begin to tell you what I am going through. 
My Name is XXXX XXXX XXXX address is XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX My Last SS # XXXX XXXX XXXX I have been with XXXX for over 7 Years with internet and Cable currently I pay over {$800.00} for 5 accounts monthly for both my home and businesses refence accounts below. 
About little over two years aga a XXXX  sale rep called me to change my current cable to XXXX business and stated that XXXX business and XXXX  are one company. That is just like transferring you account to a better service and made it clear to me that there will not be a early termination on the account. Which is two of my business account.so I switched these two accounts to XXXX business. Mind you this another tactic of locking you for mu extended contract After I switched these two accounts as reference below, my account is on auto payment XXXX took {$100.00} for early termination fee and the other one XXXX for early termination fee. I have been calling and talking to an agent to credit me back my money. XXXX business said this not with them that I should keep calling XXXX  which I did at one point they said that they will credit my payment account which I never received. Moreover, they also stated that as far you have service with the which is my home XXXX  account I will not be charge a early termination. 
To top it all off I have XXXX XXXX agent keep calling me to pay a {$55.00} due to the account of which they claim I have paid {$2.00} which I never did. That is even what making me think that I.C System Inc is a fraud, until they reported it to my credit account. 
The Balance the I.C System Inc claim I owe them now is {$53.00}. I have the billing if needed Account Ref # with I C System XXXX XXXX I have explained all this to XXXX XXXX, XXXX  and I. C System Inc going on 2 years, XXXX  always say call XXXX  to resolved and XXXX agent plays they do not understand in most of the time hang up on me, other time transfer me to a supervisor then to another supervisor then tell me I will call you back. At the end one supervisor did say I see the issue and will refund you money back to the account you payed and resolve the issue with XXXX, which got me relax. 
Today I am writing this complaint because I never got my refund XXXX  collection agent issue was not resolve it escalate to it being reported on my credit account in which downgraded my credit score in both XXXX and XXXX XXXX XXXX. 
What I want is the have this issue resolve with my credit report accounts, refund my monies and what else you deem applicable. 
Please I can Be reach By email, Mail XXXX cell for any questions. 

Sincerely XXXX XXXX. 
Cell # XXXX Email : XXXX PS : Please reference all accounts below. 

XXXX  Account My home Account number : XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX Business Account XXXX XXXX XXXX XXXX Billing Address : XXXX XXXX XXXX, XXXX XXXX, IL XXXXXXXX XXXX XXXXXXXX Billing Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXXXXXX XXXX Billing Address : XXXX XXXX XXXX XXXX XXXX XXXX This account Old account # from XXXX  was # XXXX With a credit of {$100.00} Insight XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Billing Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX This old account was XXXX with a credit of XXXX