23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

I checked my personal credit report, which I acquired from your organization on XX/XX/2022 and I noticed an unauthorized credit inquiries had been made. I'm representing myself by myself and I do not involve any third party for this matter. I request that you investigate the XXXX/XXXX XXXX Bank XXXX XXXX XX/XX/2022 XXXX Miscellaneous Banks XX/XX/2022 inquires on my credit report to determine who authorized the inquiries. If you find my allegation to be true once your investigation is complete, please remove the inquiry and send me an updated copy of my credit report at the address listed above. I have filed FTC Report for this matter and have included in this package. Inquiries that are made by someone else without my authorization is not a factual record of access to my credit file, it is a factual record of fraudulent activity, and it must be addressed as such. The reason that these inquiries are being disputed is because they were not made by me, and when I report this to you, it is your responsibility to investigate my claims, and when you can not prove that these inquiries were made by me, they must be removed from my credit file. It is not my responsibility to go directly to each creditor, the obligation lies at your feet because you are reporting inaccurate information within my credit report, and this violates the FCRA. If you find the inquiries referenced above to be valid, please send me a description of the procedures used in your investigation within 15 business days of completing the investigation. Thank you for your assistance in this matter,
Product: Mortgage

On XX/XX/XXXX  I contacted Bank of America to verify why my loan statement indicated that my mortgage balance was {$4400.00} after completing a modification. Bank of America 's process is to place all past due balances to the rear of the loan upon completing a modification, which brings the loan current. I explained to the representative that I completed a loan modification in XXXX and all payments were made on time, in which she agreed and confirmed that she reviewed the documents and the modification was completed. She also reviewed with the underwriting team and I was told that payments were misapplied and would be corrected in about 5 business days. I called back on XX/XX/XXXX for an update and was told it was still being reviewed and escalated and I was given a case number. I called again today, XX/XX/XXXX and was told it was still being reviewed and to call back on XX/XX/XXXX. I also informed the representatives that I have been receiving unsettling text messages and phone calls from people inquiring to buy my home. The misapplication of payments makes it appear that my loan is in default for foreclosure as well as negatively affecting my credit report and score. I have complications that require XXXX this month and having to deal with this process is causing unwanted emotional and physical stress on my body, embarrassment from callers to my phone, and the fear that I could lose my home. I have spoken to various people and departments within Bank of America and they are aware of the misapplication of payments so I am not sure why this process has taken this long, especially after it was escalated.
Product: Mortgage

Hello, This issue is in regards to a mortgage being survived by PNC. The details are : 30 year term with a fixed interest rate ; payments are principal and interest only. The mortgage began through XXXX XXXX XXXX in XX/XX/XXXX, that bank was purchased by XXXX XXXX. XXXX then sold the servicing to PNC in XX/XX/XXXX. Upon the purchase, PNC erroneously placed an escrow on the account for the annual home insurance. The fee was {$330.00} annually. So the monthly payment went from XXXX to XXXX. I contacted the bank in XX/XX/XXXX to notify them if the issue. PNC told me the issue was resolved in XX/XX/XXXX. However, in XX/XX/XXXX I received notice that my payment was late, as they were holding my principal and interest payments until they recover the amount including escrow. I called PNC in XX/XX/XXXX and notified them if the issue. PNC said it was resolved. In XX/XX/XXXX I called again as I was notified of late payment again. However this time PNC reported a late payment to the credit bureau. This was in error as they were holding my payment waiting for the escrow amount that : was incorrectly placed and never removed. I called in XX/XX/XXXX and PNC stated the issue will be r viewed internally to verify the loan document state principal and interest only. This was never done and they continue to report me as late. In XX/XX/XXXX I called again. I was given the balance of the escrow and made a payment to clear the balance. I also was told I needed to fax a letter saying the escrow was placed in error and must be removed. I faxed a letter on XX/XX/XXXX. My request was denied as " I had late payments in past. '' My payments were made on time. PNC was holding my payment because they were awaiting the escrow payment. I have tried for a year to resolve this issue to zero success. I hope the CFPB can help mediate this so PNC does not illegally report credit issues and hold payments because they have incorrectly identified a mortgage as escrowed.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items in my file : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

A year ago I received an email that a someone attempted an inquiry for a line of credit. I attempted to dispute it with Transunion. Which is the only credit reporting agency that has this inquiry. They keep sending me to XXXX who says they dont have information about it. Now over a year later there is a XXXX account on my report as closed. However, I never opened or closed this account. I have XXXX XXXX accounts and this account is not one of them. I need to know who opened it so that I can file a police report to get the person arrested and charged. But I cant do that if Transunion and or XXXX does not provide me with the application for the line of credit and so forth.
Product: Credit reporting, credit repair services, or other personal consumer reports

I received a hard inquiry on my report from an unknown bank XXXX XXXX XXXX. I did not authorize this inquiry.
Product: Credit reporting or other personal consumer reports

I reviewed a copy of my credit report after being notified that I was a victim of the equifax data breach I noticed some accounts that are fraudulent and a result of that data breach please delete the following accounts XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XX/XX/XXXXXXXX XX/XX/XXXX and XXXXXX/XX/XXXXt are the same account It is reporting twice under the original creditor and the collections company Please remove both of these accounts also
Product: Credit reporting, credit repair services, or other personal consumer reports

Hi, I can't believe you guys are taking advantage of me. I AM VERY UPSET the credit bureaus have not responded back to me about my investigation. I sent a letter, it's more than 60days. I need these accounts deleted or updated. These are the items I demanding to be deleted immediately : 1. Under 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies- ( 3 ) you failed to notate this account was in dispute within 30 days now this account in violation XXXX  XXXX Account Number : XXXX This Account is inaccurate and seeking litigation please delete it once XXXX. Under 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies- ( 3 ) you failed to notate this account was in dispute within 30 days now this account in violation Account Number : XXXX This Account is inaccurate and seeking litigation please delete it once 3. Under 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies- ( 3 ) you failed to notate this account was in dispute within 30 days now this account in violation Account Number : XXXX This Account is inaccurate and seeking litigation please delete it once 4. Under 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies- ( 3 ) you failed to notate this account was in dispute within 30 days now this account in violation XXXX XXXX  Account Number : XXXX This Account is inaccurate and seeking litigation please delete it once
Product: Credit reporting or other personal consumer reports

I looked at my XXXX credit report on XX/XX/year> and noticed some things are incomplete and not accurate. And according to the fair credit reporting act Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates according to 15 USC 1681 ( e ) ( b ). 

And according to 15 USC 1681 5 they are suppose to do this ( 5 ) Treatment of inaccurate or unverifiable information ( A ) In generallf, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.

and according to 15 USC 1681s-2 they are suppose to not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Checking or savings account

Several attempts were made to withdraw money from my account. My bank failed to flag the unauthorized transactions until after the fact. Over {$500.00} was taken, I had to wait til the transaction was finished processing before I could dispute the transaction. A dispute was filed, and an investigation is pending. There needs to be a higher level of security
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my third request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following items XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX Inquired on XX/XX/XXXX ; XXXX XXXX XXXX ( Original Creditor Name XXXX XXXX XXXX XXXX XXXX ) XXXX Balance : {$4900.00}.
Product: Credit reporting or other personal consumer reports

This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the TransUnion credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate and false information consists of a personal loan opened at XXXX XXXX with a balance of {$5100.00}. This accounts have resulted in a fraudulent charge-off appearing on my consumer FICO credit report. I've attached a dispute letter and copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent item. I do not recognize the aforementioned account. The aforementioned account is the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ) as proof from the US Federal Trade Commission that all of the aforementioned consumer.
Product: Mortgage

I have a problem with the holder of my FHA mortgage loan, Caliber Home Loans. I have been trying for over one year to get a review conducted of my financial information and have been passed from one person to another without a review ever happening. Now they have set a foreclosure sale date for XX/XX/XXXX. I can afford my mortgage payment, but had a problem in the past where I missed some mortgage payments. I have been trying to get this straightened out and even tried to resume making payments but Caliber will not take these payments. They tell me that I have to pay all the missed payments as well as late fees and Attorney fees all at one time. If I ca n't do that, then the only option is loan modification. But that has been stuck because of the bad customer service at Caliber. 

I am gainfully employed and have worked as an XXXX for nearly 20 years. I occupy this home along with my daughter and her family. In addition to this income we now also receive XXXX as well. My daughter and I decided to purchase this property in XX/XX/XXXX, with the plan being that her family would move in and be helping out with all payments and bills. Unfortunately, the mortgage was only put into my name. I was struggling to keep up while waiting for my daughter to move in and help out. Eventually she did move in, but by that time I had already defaulted on the payment. I began reaching out to see what options may be available to fix this problem, and was provided with paperwork for a loan modification. I completed the paperwork and sent it back to Caliber but was told I did not fill it out properly. I began going back and forth with their agents trying to get them the information needed to conduct a review. During this process my dedicated contact was constantly rotating and it was hard to know where I was at in the process. 

I tried to resume making my monthly payment but was told that Caliber would not accept my payment. I had to pay the entire past due amount all at once or get a loan modification. Since I could not afford to pay the full past due amount I had to keep trying to work with their loss mitigation department, but was never able to get through the process to a review. This was extremely frustrating, and now I find myself in foreclosure with an auction date coming up. 

I know that if Caliber were to review my current financial information that I would qualify for assistance -- loan modification or partial claim for FHA loans or some type of forbearance agreement or repayment plan. I also heard that you can put the late payments back into the balance of the loan. Any of these options would help me, and I know that based on the current household income that I qualify. However, I have gone through a one year process of runaround with the Caliber team and I think this is wrong. Additionally, Caliber set a foreclosure auction date without providing any of the required Occupied Conveyance paperwork. I believe that Caliber is not following the guidelines for FHA loans and I believe I am being treated unfairly.
Product: Credit reporting, credit repair services, or other personal consumer reports

Upon reviewing my credit reports via my credit monitoring services, I was shocked to see a collection account listed from a company that I have never heard of before by the name of Receivables Performance located at XXXX XXXX XXXX XXXX in XXXX, WA. The account listed is for a cable bill. Again, I have never spoke with anyone from this business regarding a cable account. This company has listed that I made a payment to Receivable Performance XX/XX/XXXX in the amount of {$220.00}. 
I have an active account with XXXX XXXX, which is XXXX Now. I spoke with a live representative on made a payment of {$220.00}. I received a confirmation number of XXXX. On XX/XX/XXXX the said amount, {$220.00} was deducted from my bank account. 
Please remove this collection account from XXXX, XXXX, and XXXX in this company has in fact reported false information immediately. I have never made such payment to Receivable Performance.
Product: Credit reporting, credit repair services, or other personal consumer reports

In Mid-XXXX, I contacted the IRS about where my stimulus check was. They informed me that someone in XXXX  has been submitting taxes on behalf of my XXXX since 2015 when I graduated university. I file paper tax returns as I live aboard and it's easier for me that way, but this person has been doing it electronically. I have since filed the appropriate documents to correct this with the IRS. I checked my XXXX XXXX to find loans and etc that do not belong to me/I have never applied for. Additionally, the name is not my name on my credit score. I do not have XXXX in my first name nor do I have a middle name. In addition, I have never lived in XXXX  like this person does. I don't even believe I have been to XXXX  other than when I was 4 as we were going to XXXX on a family trip. In addition, since 2015, I have lived in XXXX after graduating university in XXXX. I want this person eradicated from my credit score.
Product: Credit reporting or other personal consumer reports

This is my final notice regarding your ongoing noncompliance with federal credit reporting laws. I previously disputed the accuracy and legitimacy of several items on my credit report, yet your agency has failed to act in accordance with the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Your violations include : Failure to validate the debt as required under 15 USC 1692g ( Section 809 ( b ) ). 
Continuing communication after a certified cease-and-desist request, violating 15 USC 1692c ( Section 805 ( c ) ).

Harassment under 15 USC 1692d ( Section 806 ).

Recently, I received notice that your investigation was complete, but the disputed accounts remain on my credit report. These accounts are not only inaccurate but were never authorized by me. No valid contract exists, and I have not provided any written consent for the reporting of these accounts, as required under 15 U.S. Code 1681b.
Product: Credit reporting, credit repair services, or other personal consumer reports

When I reviewed my credit report. I discovered that some of the information was erroneous. The XXXX and TransUnion credit bureaus must validate this account in line with Section 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ), It is not authorized to fail to validated this reporting account as unverified information without providing any proof within the period allowed by law. This account need to investigate and correct for erroneous reporting in my file and are listed on my credit report. 
XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I Have Contacted The US Department Of Education Multiple Times. I Was In School During The Time The Loan Was Charged Off. I Stated That Several Times. There Was A Very Short Period Of Time I Was Not Enrolled In School But When I Re Enrolled They Still Expected Payment. Its Partially Navient 's Fault. Now Tih Covid 19 I Found Out That You Can Have Your Payments Waived Due To Covid 19 And They Count As Revamping The Loan To Put It Back Into Active Status Yet They Wont Retroactive It.
Product: Debt collection

The company XXXX XXXX called my phone at all hours from different numbers and did not leave a message for me. They then called my boyfriend and his father to find me. I called them back and they stated they will be taking me to court for fraud if I dont pay back the debt owed, {$860.00}. They said I could pay it back in two payments but only from a debit card. I did not receive a loan for anywhere near that amount ( original loan was {$250.00} ). When I contacted mypaydayloan they said my account was given to another company. That company did not match the company who has been calling me.
Product: Credit reporting, credit repair services, or other personal consumer reports

There are several items reporting on my credit file as a result of identity theft. The following items are not mine : Names : XXXX Names : XXXX XXXX XXXX Incorrect Address : XXXX XXXX Incorrect Address : XXXX XXXX Incorrect Address : XXXX XXXX XXXX XXXX XXXX XXXX - Bal : {$0.00} ( XXXX and Experian ) XXXX - XXXX XXXX XXXX - Bal : {$1300.00} ( XXXX, Experian, XXXX ) UNKNOWN - XXXX - BAL : {$75.00} ( XXXX ) XXXX XXXX - Bal : {$1000.00} ( XXXX  ) XXXX XXXX - Bal : {$0.00} ( XXXX and XXXX ) The following late status is incorrect. Please remove the following inaccurate late reporting from the following accounts : XXXX XXXX - I was never 30, 60, 90, 120 days late XXXX/XXXX - I was never 30 days late Unauthorized Inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

Remove these inquiries, please. I don't have any information about them, and the company did them without asking me.
Product: Credit reporting or other personal consumer reports

Equifax blocked my credit report and requested personal information that i provided to resolve issue. It hive me Equifax error code XXXX that needs to be fixed.
Product: Credit reporting or other personal consumer reports

This is my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. The items I'm challenging have nothing to do with any transactions I've done or authorized to gain products, services, or money. Please remove the following ITEMS. 
XXXX XXXX Balance : {$0.00} XXXX XXXX XX/XX/XXXX XXXX XXXX  XX/XX/XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

After our review, we found that the best agency to help you with your issue is DEPARTMENT OF EDUCATION. If you would like to submit your complaint with DEPARTMENT OF EDUCATION, contact them directly at or call. 

I was able to contact them, and they did not have the information from the loan servicing company that's on my credit report. Thus the reporting agencies are not able get the information as well. I gave you the only information that able to get due to the company closing.
Product: Credit reporting, credit repair services, or other personal consumer reports

Inquiries on my credit report that I did not authorize : XXXX via CONSUMERINFO XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX, XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX