Product: Debt collection

I reached out to XXXX XXXX XXXX to pay a debt that I was told I owe to XXXX XXXX XXXX. I was given the number XXXX to make arrangements or my current services would be disrupted. I called this company several times without any reply. I then went to the following website link XXXX XXXX XXXX to set up payment arrangements, leaving all my contact information along with dates I would begin to pay and called XXXX XXXX back to inform them, but still received no callback or mail correspondence from this collection agency. I was finally able to reach a person after calling and stating a was now recording the calls to prove that I was attempting to pay off a debt. Upon calling the next time a live person, not a voicemail answer, and I spoke with my account rep, because my services had been disrupted for none payment of this debt. I called them on XX/XX/XXXX and attempted to pay online, but did not have enough information regarding the debt to pay online. I stated that I could pay {$100.00} a month on or around the 8th of every month without it causing financial strain, The account Rep XXXX to my card information, stating he needed permission for the payment plan, and I asked to be called back because they never return calls. He stated he would process that payment, but needed management approval of the future payments, he then never returned my calls. 

On XX/XX/XXXX, after already paying my current XXXX bill of {$220.00}, I came back home to find my current home services disconnected for failure to pay the debt to XXXX Collections on XX/XX/XXXX, a date I never agreed to in my arrangement. XXXX XXXX refused to put my services back on, even after being told they made an error and I felt harassed about this debt. I am a XXXX student and only had their services for the internet and home phone for my children, which I stated, but none of my pleading help. I felt then and still feel today that they tried to bullying me and took no ownership of the lack of communication between their debt partners and department of Accounts Management at XXXX XXXX. After being treated so horribly, and having nobody take ownership or apologize, I ended my relationship with XXXX. I proceeded to pay as agreed my {$100.00} on XX/XX/XXXX to XXXX XXXX, and still to date have not received a return call, receipt, letter of repayment agreement, or anything information regarding this debt I am paying on, although I have asked several times. 

I would like something in writing regarding this debt, the remaining balance on the account, a working number that is answer or returns calls, and an apology for losing services that I needed to complete my schooling. XXXX refused to put my services back on saying I must pay in full when I did everything they asked me to do and was not in a breach of agreement by any fault of my own. XXXX and XXXX have used unethical and unfair business practices while dealing with me and I am owed an apology an a consumer. They say that all the calls are recorded, so if they review these calls they will find where the misunderstanding took place, and which agent failed to note my account properly, or return my calls. 

Sincerely, XXXX XXXX