Product: Debt collection

XXXX is trying to collect {$770.00} on an account that has been on disaster suspension since XXXX of XXXX. 

My husband, XXXX XXXX, and I placed our XXXX XXXX account ( XXXX Account No XXXX ) on a Disaster Suspension on XX/XX/XXXX, after an XXXX  feeder line that runs along a canal in my community disconnected and sent the full charge through my home the evening of XX/XX/XXXX. 

The electrical current was so strong that it blew fixtures off our home inside and out, melted parts of the metal fence and screened enclosure attached to our home, started a fire in the yard and created a smoldering hotspot in our attic that. 

XXXX pulled the meter from the home that night, the home has been uninhabitable ever since - and remains so as I write this. 

The disaster suspension was to expire in XX/XX/XXXX, but no repairs had been authorized at that point, so I called and requested it be extended, which I was told was approved. 

I called again on XX/XX/XXXX after seeing a charge on the suspended account and, again, requested the disaster suspension be extended. I spoke with a XXXX XXXX agent named XXXX who gave me a case ID of XXXX and said the suspension would be extended another 6 months - through XXXX of XXXX while we awaited for some movement from our insurer or the courts on the status of repairing our home. 

I provided the following supporting documentation to that effect : - The XXXX XXXX Police incident report ( XXXX ) - The XXXX XXXX XXXX incident report ( XXXX ) - The hotel receipt from the XXXX XXXX - XXXX XXXX ( XXXX ), - The 3-month lease for the second place we had to move while we waited for repairs to begin ( XXXX ) - The year lease ( which we are currently still in ) for the third place we have had to move while we continue to wait for repairs to be authorized from our insurer ( XXXX XXXX XXXX XXXX XXXX XXXX ) - The video inventory confirmation of the return of the items taken for testing by the engineering firm XXXX XXXX - XXXX XXXX XXXXXXXX - The official Mediation Summary from our attorney, XXXX XXXX XXXX filed from XX/XX/XXXX in preparation for court-ordered mediation in reference to the lawsuit we had to file to compel our insurer to honor the claim filed more than a year ago ( Mediation Summary ). 

Further documentation of the event that left our home uninhabitable includes : - The claim number with XXXX XXXX and XXXX is XXXX - The XXXX claim number on this case is XXXX - The XXXX account ( Account No. XXXX ) for XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX was closed on XX/XX/XXXX - The lawsuit filed in the 15th Judicial Circuit in XXXX XXXX XXXX, Florida on XX/XX/XXXX -- the case number is XXXX I returned the XXXX XXXX   equipment via XXXX as instructed in XX/XX/XXXX. 
I received an email XX/XX/XXXX from XXXX that XXXX 'creditor believes that the charges on your account are valid '. 

The charges are not valid and could not possibly be, as the home has been uninhabitable and without electricity since XX/XX/XXXX, the account was on disaster suspension ( and extended ) and XXXX confirmed to Credence that their equipment was returned. 

I am providing all of the same documentation here that I supplied to Credence, which they said was sent to XXXX. 
I am also including the post-incident appraisal of the property from XXXX and XXXX ( XXXX ) from XX/XX/XXXX, which shows the then - and current - unoccupied state of the home. The video link above ( XXXX XXXX XXXX XXXX XXXX XXXX  ) is from XX/XX/XXXX when I had to make a video in the property to verify the chain of custody of the items taken for testing after the event by the engineering firm XXXX XXXX. 

It is hard to understand how any confusion about this account could have arisen, but I will promptly provide any other documentation you feel is necessary to correct this error. 

Can anyone please help? 

Thank you, XXXX XXXX & XXXX XXXX