23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting or other personal consumer reports

Why the 3 credit bureaus re refusing my dispute please delete all the negtive account lists below ; 1. Pursuant to 15 USC 1681 ( c ) ( 1 ) ( A ) ( B ) ( i ) ( 3 ) I did not initiate nor authorize this agency to obtain my report. It was not a firm offer of credit or insurance. 
XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 
2. Pursuant to 15 USC 1681 ( c ) ( 1 ) ( A ) ( B ) ( i ) ( 3 ) I did not initiate nor authorize this agency to obtain my report. It was not a firm offer of credit or insurance. 
XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 
3. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report. 
4. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report. 
5. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX XXXX  Account Number : XXXX Please remove it from my credit report. 
6. Pursuant to 15 USC 1681 ( c ) ( 1 ) ( A ) ( B ) ( i ) ( 3 ) I did not initiate nor authorize this agency to obtain my report. It was not a firm offer of credit or insurance. 
XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 
7. Pursuant to 15 USC 1681 ( c ) ( 1 ) ( A ) ( B ) ( i ) ( 3 ) I did not initiate nor authorize this agency to obtain my report. It was not a firm offer of credit or insurance. 
XXXX XXXX  Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 

8. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report. 
9. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report. 

10. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report. 
2. Pursuant to 15 USC 1681a ( 3 ) this account is in violation of identity theft and fraud my identifying information was given to another person without my consent XXXX Account Number : XXXX Please remove it from my credit report.
Product: Checking or savings account

A transaction occurred in which I did not get a refund or exchange with the merchant in XXXX  XXXX. I immediately disputed the transaction in which I received my provisional credit. I also provided the bank with the requested follow up documents in XXXX. 
On XX/XX/year>, XXXX XXXX notified me that my claim has been denied and I could request the documentation used to make that decsion by calling up XXXX. I called on XX/XX/XXXX, in which I received nothing. I called again on XX/XX/XXXX, still didnt receiving anything. I called XX/XX/XXXX and still nothing. This is a violation of Reg E and want to know what information was used in denying my dispute.
Product: Credit reporting or other personal consumer reports

I am a victim of identity theft. I filed all of my paperwork with the authorities and sent it off to the credit bureau and it has been over 3 months and they have not answered me at all. They completely ignore my documents. I did it all correct and attached my IDs and everything. Please help me! ~
Product: Student loan

Our daughter attended school, XX/XX/XXXX school year at the XXXX XXXX XXXX XXXX XXXX. We received a loan by XXXX XXXX for her schooling..she left after one year of schooling, where upon we called XXXX XXXX to pay off her loan. We were told that our balance was XXXX. We paid by check the amount of XXXX and received no correspondence that this account had been paid ... or that any balance was due. It was n't until XX/XX/XXXX that we received a note saying we owed interest on the loan. At that time we started writing letters and calling. but received no return correspondence. This has been going on for 9 years, every time we call, we get a new person and have to start all over again ... now we have received a litigation letter. We called and went through the whole story.. again.. and was told our money was split up between our loan and three other loans that belonged to our daughter. No one informed us that this is what had happened with our original loan. The only loan we and our daughter took out was with XXXX XXXX, us as a co-signer. When talking to Navient who took over the loan.. we were informed if they redirected all funds to pay off our loan ( that we should n't have now because it was paid off ) ... the three loans that our daughter supposedly has, will go into default, pending litigation. This is a lousy way to do business. We took out a loan for our daughter to go to school and in good faith, paid off our debt, to only be harassed by this company. We took out a loan with XXXX XXXX only, accrued XXXX, when we were done we talked with XXXX XXXX and they told us our balance was XXXX, which we paid with a check ( we have copies of the canc check ) Now we are told that {$22000.00} was applied to our co-signed loan with XXXX XXXX, the other {$8700.00} was applied to our daughters other 3 loans. This gave us a balance that was still due, that we did not know about, that has been accruing interest and has been detrimental to our credit, and our daughters. We are at our wits end ... this has been going on forever ... and it 's the government, so there 's no way to fight or get satisfaction.
Product: Debt collection

First collection svcs/ICS account : XXXX, created XX/XX/XXXX, amount {$300.00}, for XXXX XXXX - this account was disputed and deleted ( XXXX XXXX  ). First collection svcs/ICS account : XXXX, created XX/XX/XXXX, amount {$300.00}, for XXXX XXXX - this account was disputed but still remains on my credit report ( XXXX, XXXX  ). Both accounts are for the same bill, with different account numbers created by the collection company. Also, the account created XX/XX/XXXX was deleted before the XX/XX/XXXX ( XX/XX/XXXX was created/reported first ), but not deleted, which does not make sense. The account XXXX should be deleted as well. The collection company is creating false misinformation because their numbers and dates are all mixed up. At the time I received the hospital services, I was 100 % covered under a hospital financial program, which covered all bills incurred. I have attached files from credit report and hospital letter.
Product: Payday loan, title loan, personal loan, or advance loan

I was approved for a personal loan in the amount of {$2500.00} and was told it would be deposited to my bank account within a few days. Two weeks went by I still haven't received any money I was going back and forth with my bank and the loan company over the phone, my bank said their system isn't showing any pending deposits and I should reach out to the loan company. I reach out to the loan company about what was going on with the loan and they said that it got canceled and didn't give me any information why it was canceled.
Product: Credit reporting, credit repair services, or other personal consumer reports

I applied for a credit card from XXXX XXXX XXXX XXXX last week but it showed application failed to submit. In this week I found that there is a hard inquiry made by this company. I tried to contact this bank but no one answers.
Product: Credit reporting or other personal consumer reports

TransUnion, I was a victim of identity theft and the below and attached hard credit inquiry needs to be removed from my credit report immediately XXXXXXXX XXXX XXXX XXXXXX/XX/2023 Please see attached documents.
Product: Credit card or prepaid card

The complaint is about an interest that TD Bank is charging. On XX/XX/2017, I made a transaction at XXXX store, the amount was {$310.00}. The day I made the transaction, I called the bank and I told them to not let XXXX take the money on my account because the phone I purchased I did not take. So, I called TD Bank many times, they told to wait until XXXX take the money and they are going to start the dispute. When XXXX took the money in my account, I called again to let them that XXXX already took it from my account. As a result, the bank provided me the case number. The bank asked me to send them the receipt of the transaction, I sent it by fax. A few week later, they told that they closed my case. So, I had to solve the issue with XXXX. Since that day, TD bank sent a bill of the interest that I have to pay them, if I do not pay, they are going to give my name and information to a creditor. TD bank did not solve my problem. Last month, I paid the {$310.00} to the bank. Now that XXXX refunded my money, the bank is still send the bill of the interest.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX has violated my rights. Or list of inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Mortgage

Round Point Mortgage company was supposed to pay home owners policy in XXXX XXXX. Never paid the policy. I keep calling them over and over to get this resolved including multiple 3 way walls with the insurance company. They havent paid. They keep saying it will be resolved by XXXX date. I wait for the date and nothing has changed. Im flat out lied to by their staff over and over again. They refuse to provide proof of payment and they have been no help at all.
Product: Credit reporting

This is a duplicate as the attachments I had attempted to send previously did not attach I have repeatedly disputed credit report information to all three bureaus regarding XXXX XXXX XXXX credit card accounts ( XXXX and XXXX ), I received XXXX Cancellation of Debt forms in XXXX from XXXX. These are specifically marked that the debts were discharged/forgiven and have supplied these to the bureaus who had been reporting them currently delinquent with open balances ( these amounts were also filed as income as part of my XXXX income tax return ). Upon researching and confirming the documentation I provided them in my prior disputes, they updated the items correctly. Unfortunately Equifax reverted back to reporting it incorrectly as originally disputed. I have spoken to supervisors with Equifax on numerous occasions who will correct the info manually while I 'm on the phone and send updated reports to my house. My understanding is that when the credit bureaus are supplied with valid documentation to dispute information reported that it is their obligation to correct it. This has caused an enormous amount of grief as I was approved for a student loan in XXXX XXXX for my daughters freshman year based on an Equifax report that at the time had the corrected info. When they re-ran my report in XXXX the incorrect information was back on the report and my loan denied two days before taking my daughter to college. I have submitted repeated disputes with valid documentation. My request has not been to remove the accounts or try to alter the facts. They should be reporting the accounts charged off, closed, with {$0.00} balances since XXXX. Please help me get this corrected permanently. Thank you for your time.
Product: Credit reporting or other personal consumer reports

I am writing to dispute an inaccuracy and unauthorized inquiry on my credit report. Upon reviewing my report, I found an inquiry on my Experian credit report in error. I request that the inquiry for XXXX XXXX dated - XX/XX/year>, be removed from my profile. I did not open account nor do I recognize this inquiry. Please remove this inquiry from my report immediately. 

Prior to reaching out in writing, I attempted to resolve this issue via phone. Unfortunately, my calls were consistently routed to representatives outside of the United States, who were unable to assist me effectively. Despite my efforts, I was not afforded a fair opportunity to resolve this matter. As a result, I am now seeking assistance from the Consumer Financial Protection Bureau ( CFPB ) to ensure that my credit report is corrected. 

I would appreciate your prompt attention to this matter and request that you take immediate action to remove the disputed item from my credit report. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

In XXXX of 2021 I was 30 days past due on my XXXX XXXX  card also known as XXXX  card on my credit report. 
I called to explain that I was affected by Covid and had lost my job. I was receiving unemployment but in ended in XXXX of XXXX  and a Covid-19 forbearance plan through my mortgage company ( attached document ). 
The company did not properly notate my account of my request and hardship. Even though I paid them as soon as could, they did not give me any consideration for the natural disaster that I faced. 
I was later told that the company does not take into consideration any Covid related hardships. In the last three years that Ive had this account this was the only time that I was more than 30 days late and they put a negative mark on my credit report. 
It is affecting my personal life via my credit score to refinance my home now. 
I have submitted a document as proof that I was on unemployment due to Covid and that my claim expired the same month of the delinquency incident in XX/XX/2021.
Product: Credit reporting or other personal consumer reports

I requested investigation through the original creditor, XXXX XXXX regarding account number XXXX because they stated that I owed the amounts of {$18000.00}, {$17000.00} and most recently a settlement amount of {$14000.00}. They have inaccurately reported these amounts, which is a violation of FDCPA. I have been working with XXXX diligently since XXXX of XXXX these amounts corrected and removed from my credit report. I requested record of payments, purchase contract to compare payments. At this time, I was working with XXXX ( a representative ) who stated that I would have to send in a letter for reversal. Who was not able to assist me. According to 15 USC 1681 ( 5 ) creditors are supposed to modify accounts that arent reporting correctly. I have made 1 recent attempt to have this account removed dated XX/XX/XXXX along with other accounts that violate FDCP consumer laws.

15 U.S.C 1681 section 602 A Section 2 : A consumer reporting agency can not furnish an account without my written instructions.

15 U.S.C 1681s-2. ( a ) ( 1 ) : states a person shall not furnish any information relating to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Also, they are not in compliance with Metro 2 reporting. I have evidence to prove my case.
Product: Mortgage

I represent buyers of a home owned CVF III Mortgage Loan Trust II ( hereinafter CVF ). CVF is the owner as a result of a large securities purchase from Ocwen Loan Servicing , LLC . As part of this transaction Ocwen must provide a quit claim deed to CVF that would provide CVF with the proper authority to sell the property to my client per the contract we signed XXXX/XXXX/2016. A quit claim deed was sent to Ocwen on XXXX/XXXX/16 for execution. As of today they have still not executed the Quit Claim Deed. My client was scheduled to close on XXXX/XXXX/16. As of the end of this week he has no where to live and was relying on the seller 's to provide clean title as of this date. CVF has been working diligently and requesting the executed quit claim deed from Ocwen daily for the last 5 weeks. Ocwen can not provide a reasonable explanation for the delay and is almost certainly in default of their contract to sell the security for not providing the Quit Claim Deed.
Product: Checking or savings account

I am trying to link my pnc account to my XXXX XXXX account and it's not letting me I have to pay my rent though XXXX XXXX so I need it
Product: Checking or savings account

my identity was stolen first they tried to get a loan from XXXX XXXX they denied it after they called me to verify my identity today i receive an email from bank of america saying that there is a new account was opened under my name and need to finish the setup so i called bank of America and closed it.
Product: Credit card or prepaid card

XXXX citi bank approved me for XXXX $ secured credit card withdrawal XXXX $ from my checkingaccount. On XXXX I went to make a purchase. It was declined I checked account and seen it was closed. Shocked! 
I called customer service they told me to wait 30 days for my XXXX $ Only to offer paper check to be refunded I asked where is my money! 
I wasn't given answers but, " well you need to check your XXXX  and credit '' Very rude and patronizing demeanor towards me. 
Disgusting financial institution, to claim helping individuals, instead deny knowledge of closing the account and deny refund. 
I can't afford to wait 30 days before returning my money. 
Huge scam to false promote service. They refuse to explain cause! 
Tell me I need to do research on why it was closed. And say it was a bad decision to open the account in the beginning. 
. Wowww. To XXXX WITH CITIBANK
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( accts XXXX & XXXX ) has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

DELETE ALL FRAUD ALERTS AND EXTENDED FRAUD ALERTS FROM ALL THREE CREDIT BUREAUS XXXX & XX/XX/XXXX XXXX ID FRAUD VICTOM ALERT FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MYA HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES, DO NOT EXTEND CREDIT WITHOUT FIRST CONTACTING ME PERSONALLY AND VERIFYING ALL APPLICATION INFORMATION AT DAY XXXX OR EVENING XXXX. THIS VICTIM ALERT WILL BE MAINTAINED FOR SEVEN YEARS BEGINNING XX/XX/XXXX.
Product: Vehicle loan or lease

Harley Davidson Finance is charging me excessive interest on my motorcycle loan. My loan agreement is for XXXX XXXX per annum but they are effectively charging me over XXXX XXXX per annum.
Product: Credit reporting, credit repair services, or other personal consumer reports

I am opting out of XXXX XXXX and Experian sharing my financial history. XXXX XXXX agreed not to share my financial information with non affiliates. Experian is not an affiliate of XXXX XXXX and is not the true credit bureau the CFPB is and they do not furnish consumer reports. Experian is a for profit company and does not have my consent to share my financial history with XXXX XXXX. 

XXXX Reasonable opportunity to opt out. 
( a ) In general. A covered affiliate must not use eligibility information about a consumer that the covered affiliate receives from an affiliate to make a solicitation to such consumer about the covered affiliate 's financial products or services, unless the consumer is provided a reasonable opportunity to opt out, as required by this subpart. 

( b ) Examples. A reasonable opportunity to opt out under this subpart is : ( 1 ) If the opt-out notice is mailed to the consumer, the consumer has 30 days from the date the notice is mailed to opt out.

( 2 ) If the opt-out notice is sent via electronic means to the consumer, the consumer has 30 days from the date the consumer acknowledges receipt to elect to opt out by any reasonable method.

( 3 ) If the opt-out notice is sent via e-mail ( where the consumer has agreed to receive disclosures by e-mail ), the consumer is given 30 days after the e-mail is sent to elect to opt out by any reasonable method.

( 4 ) If the opt-out notice provided to the consumer at the time of an electronic transaction, the consumer is required to decide, as a necessary part of proceeding with the transaction, whether to opt out before completing the transaction.

( 5 ) If the opt-out notice is provided during an in-person transaction, the consumer is required to decide, as a necessary part of completing the transaction, whether to opt out through a simple process.

( 6 ) If the opt-out notice is provided in conjunction with other privacy notices required by law, the consumer is allowed to exercise the opt-out election within a reasonable period of time and in the same manner as the opt out under that privacy notice.
Product: Credit card

DEAR KOHLS/CAPONE ; I was shocked when I reviewed my credit report and found late payment on XXXX AND XX/XX/year>. 

I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Product: Mortgage

We closed on our house at XXXX XXXX XXXX in XXXX, Idaho, XXXX. We finally got our settlement statement. We moved to our property at XXXX XXXX XXXX, XXXX XXXX, Idaho XXXX. They sent it to our document dated XX/XX/XXXX, that we received today ( XX/XX/XXXX ). The loan was through XXXX XXXX XXXX XXXX. The loan was serviced by Dovenmuehle Mortgage, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, Ill. XXXX. Phone XXXX. We paid off the XXXX XXXX XXXX   property XX/XX/XXXX ( when we mailed the check ) that is serviced through XXXX XXXX XXXX XXXX, serviced by Dovenmuehle Mortgage ( same as above ). We have yet to receive that payoff statement. I am sure it will be sent to the XXXX XXXX address. We have called, sent in forms to get the address updated, etc. To no avail. This is important sensitive documents that I need to be finalized and in my possession. There is no reason that this huge time delay pushes me around.