Product: Debt collection

I noticed a collections on my credit report from Transworld Systems Inc. for XXXX. I called them because I dont have XXXX  and its not offered in XXXX XXXX XXXX XXXX the 3 places I have lived. I had XXXX ( XXXX ), XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX None of them are associated with XXXX And none of them are past due/have past due balances. The lady on the phone couldn't find my account at first. She made me repeat my maiden last name 3 times ( i dont even go by my maiden name anymore ). Then she asked me if I lived at XXXX XXXX XXXX. I told her I did back in XXXX, but i had XXXX while I was living there, and there was no past due payment for them. She then said its from XX/XX/XXXX. I told her I didn't live at XXXX XXXX XXXX in XXXX, I didn't move into that house until XXXX of XXXX. I was staying at a family members house while looking for a house from XXXX, so I didnt have any services in my name until XXXX. The woman kept talking over me and I told her this was reported to my credit report and they haven't even verified it as accurate. She said it hasn't been reported to my credit. I told her, yes it has. It came up on all three bureaus because that's how I found their information to call them and ask them what this is about. She then literally raised her voice at me and said she isn't arguing with me ( right after arguing with me ) and I told her she is terrible at deescalating, and I asked her to send me to a supervisor. The supervisor then got on and started huffing and puffing while talking. She didnt act like she wanted to help. She told me I have to " prove i never had services '' I asked her HOW do I prove I never had something?! '' I gave her a list of my accounts for service providers for the last 5 years and told her I dont have XXXX. She said shes looking at thier attempts to contact me by sending notification to a XXXX XXXX XXXX address and that " all they have to do is make an attempt ''. I told her that sending mail to a XXXX XXXX XXXX address isnt making an attempt. I also told her that they clearly had my phone number, why wouldnt they call me? She then LIED on the recorded call and said they've called me. I told her this phone number has been registered only TODAY. I dont not have any other phone calls from them. They wont remove it from my credit despite not even knowing what its for or what service address its even for!!! She even implied that it could be fraud and she still chose to not remove it from my credit report! That is an insane abuse of credit reporting. They arent understanding that they are reporting this as collections to my credit before validating the actual debt. The supervisor then said " well XXXX is offered in XXXX XXXX' and i said " no, it wasnt offered in my area. I work in the industry, I know what providers were available in my area and which providers werent. XXXX was NOT offered at any of the XXXX address I have lived at since XXXX ''. They were both awful at deescalating, they had NO info to give me, but are fine with reporting it to my credit and damaging my credit before even verifying it. This is the kind of company that hopes you dont know your rights.