23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

I have a VISA credit card with PenFed -- https : //www.penfed.org/ On XX/XX/2020, I added an authorized user to my PenFed VISA credit card account. The authorized user was added, and PenFed promptly reported the authorized user 's account on his credit report. 

However, PenFed refuses to provide the authorized user with online access to the account. The authorized user is unable to track his use of the credit card, verify purchases, payments received, etc. 

On XX/XX/2020 I contacted PenFed at their customer service number, and requested that the authorized user be granted online access to the VISA credit card account. PenFed refused, claiming that they are not required to provide him with any type of access. 

I believe that PenFed 's refusal runs afoul of the laws and regulations currently in effect, and that PenFed MUST provide the authorized user with online access to the VISA account, for the purpose of online account management. 

Please note : PenFed does NOT provide paper statements for the VISA account. As such, it is impossible for this authorized user to obtain any account information about this account.
Product: Student loan

I am on an IDR plan. I have tried several times to get Great Lakes who is servicing my loan to explain how they are charging me interest and explain why my balance keeps going up instead of down each month. They are charging me interest for the entire year up front on the loan. On top of that they are charging me per diem interest based on the year 's worth of interest and my " new '' principal balance.   I have now figured out that what they are doing is charging me up front for the interest. They set aside that interest amount and all of the payments I make go towards that and only that interest. Nothing I pay extra goes towards the actual per diem interest accruing.     I figured out how much interest I should be charged on the per diem rate and paid over that amount for a month to see what happened. My total balance due and total interest due still went up. Each month they are charging me interest on top of interest.     To be clear - my current principal balance is {$77000.00} which would be an estimated $  XXXX  interest for the entire year. They are charging me the interest up front so that there is no way possible for me to pay it down or off. They have been doing this since I started the IDR and it 's just compiling the interest on top of interest. I had no idea. I 've contacted them several times to figure out why my total balance just keeps going up each month. They have tacked on thousands of dollars worth of interest I had no idea was accruing. And it goes up each month instead of any amount getting put towards the actual per diem rate.     Even at the {$77000.00} balance a per diem rate would be less than {$400.00} for the month. I have a spreadsheet that I use to figure out how much interest I should be charged, but since they have put the interest up front for me to pay I would have to pay over {$5000.00} in one month to get the interest for the year paid off and then they are still charging me interest on top of that amount.   I want my loans either serviced by someone honest or refinanced so that the actual amount I owe is put in place as well as any additional amounts I pay going towards the principal balance due. This is crazy. I am working an extra job to pay down my loans and they keep tacking on interest that I will never pay off.   At the rate they are charging me interest my loans will have a balance of over {$200000.00} within the next 10 years. The original loan amount was {$63000.00}.     Great Lakes is making it impossible for me to pay off my loans or even come close to getting them paid down. I do n't have an extra {$10000.00} to pay towards interest in  one  year. They are using the IDR as a way to make sure that they get all their interest and fees up front. For the month of  XXXX  and  XXXX  I paid over the interest per diem amount on my calculated interest per loan and nothing went to principal and they added additional interest to my principal amount due. They show my balance due now at well over {$83000.00}.
Product: Credit reporting or other personal consumer reports

I asked Jefferson Capital Systems to validate debt of {$2500.00}, account number XXXX on my credit report in XXXX of 2024. The company has not responded to my request. This collection company continues to call me and send letters but will not validate the debt. When I asked to have this information removed from my XXXX credit report, XXXX will not and continues to report false information on my credit report, without properly investigating my claims. They are reporting the item as a collection with a past due amount. This is clearly a violation of the FCRA.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting or other personal consumer reports

Mariner finance XXXX XXXX is still reporting on my report XXXX dollars submitted identity theft reports XX/XX/year>, XX/XX/year>, XX/XX/year> no response. 

XXXX XXXX XXXX XX/XX/year>, XX/XX/year> and XX/XX/year> sunmitted identify theft reports.
Product: Debt collection

I received a call from a woman asking for a man i informed her to place my number as a do not call and she kept asking if i was the wife i asked her 5 times to put my number as a do not call she then proceeded to call me rude
Product: Debt collection

They keep sending me collection notices in the mail and are reporting the discharged debt on my credit report as active and past due as of XX/XX/XXXX the debt was discharged in XX/XX/XXXX and sold to a different bank. the original owner of the debt was XXXX they sold this debt to seterus and they collecting and misrepresenting on my credit report.
Product: Credit card or prepaid card

I received an email XXXX XXXX, 2017 to apply for a Delta Gold American Express card with no foreign  transaction fees, and if I spent {$3000.00} in the first 4 months of receiving the card ( which I did within 2 weeks of receiving mid XXXX ), I would receive XXXX airline miles into my Delta account. I have the email. I waited 2 billing statements but didnt receive the miles. After calling Delta credit card services and AmEx credit liaison supervisors several times, was given the its the other parties responsibility over and over. Finally I was told it was an internal problem with AmEx ; they issued cards to previous card holders and the promo was only for new card holders which I was. I was given complaint # XXXX on XXXX XXXX, XXXX by supervisor liaison at AmEx XXXX XXXX. I checked a week later as she suggested, was shunted around and no one was aware of this problem. It was once again the other parties problem. 

This is fraudulent advertising. I did everything right. I still do not have the XXXX miles. I have been a loyal Am Ex consumer since XXXX. My husband is a Platinum/Diamond Delta business traveler and we both have been loyal to Delta for our trips. No one is taking responsibility for this fraud. Please help. 

Thank you.
Product: Credit reporting, credit repair services, or other personal consumer reports

I had a card with CB Indigo and I paid it off in XXXX of 2020. I didn't even have a balance on the card in XXXX or XXXX and they reported the account as late. They put some charge on the card for XXXX in XXXX and then reported me as late again in XXXX. I think it was some fee they charged on top of the outrageous interest rate. I tried to resolve this with them but then would not respond after saying they didn't agree but could not give me the documents I requested.
Product: Credit reporting, credit repair services, or other personal consumer reports

Experian combined another 's information to my account. I disputed about that and Experian once deleted the wrong phone number and address. However, they added the wrong address ( in XXXX XXXX ) recently. They also add a collection to my account, which directly leading the damage of my credit report.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is a copy of the letter I sent to MicroBilt/PRBC, MicroBilt / PRBC Attn : Consumer Affairs Department XXXX. XXXX XXXX XXXX, GA XXXX To whom it may concern, I am requesting the immediate security freeze on my consumer disclosure report and all other personal information of mine. Under the Fair Reporting Act ( FCRA ) you are required to comply. After this freeze has been filed please send me written confirmation to the address below. 

XXXX XXXX XXXX Social Security Number XXXX Current Home Address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Previous Home Address XXXX XXXX   XXXX XXXX, XXXX XXXX Phone Number XXXX I am providing the following documents that verify my identity : 1. Copy of my drivers license 2. Copy of my home utility bill 3. Copy of my United States Passport Respectfully, XXXX XXXX XXXX " MicroBilt/PRBC '' never responded or complied with my request. I will send them the letter again via certified mail.
Product: Money transfer, virtual currency, or money service

I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress ( Block, Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.

Furthermore, their dispute resolution proces was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 


15 U.S.C section 602 States I have the right to privacy 15 U.S.C. section 604 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX  Account Number : XXXX Account Name : XXXX XXXX  Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX 
Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX XXXX  Account XXXX Account Name : XXXX  XXXX Account Number : XXXX and list of Inquiries.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Debt collection

After moving out of a property, there was some minor debt left do to utility bills which had not yet come in. A week after I moved out I check with my former Landlord and found that the total remaining balance was XXXX which I paid using my credit card through their website ( XXXX2017 ). A week after that I received a letter from IQ Data claiming that I owed XXXX and in needed to be paid within a week or I would be placed in collection. I contacted my previously landlord and told them that I received this letter and asked them what was going on. They indicated it was a mistake and that my balanced had indeed paid in full. I was told that they would take care of it. About 2 weeks later, I received a phone call from 1 IQ Data saying that I owned XXXX and I better pay it or else there would be consequences to myself and my wife on our credit report. I told them I didnt own the money and they should check back with their client, but I was told that Lots of people tell us they dont own the money and that I better pay up. After a long conversation where they on multiple occasions refused to check back with their client and said it I didnt own the money it was my responsibility to prove it. I was eventually told that if I dont send them a letter with proof that I paid the debt, then they would report it on my credit report and that of my wife. During this call they also insulted me, insulted my intelligence, claimed I was a liar and disavowed any responsibility for validating the debt. 
I contacted the original landlord who confirmed there was no debt and told me they would take care of it. The land lord also sent me a copy of my ledger showing that I had a 0 balance.
Product: Credit reporting or other personal consumer reports

I pulled a copy of my credit report and noticed fraudulent information and erroneous personal information. Pursuant to 15 USC 1681c-2, DELETE fraudulent accounts and Inquiries within FOUR business days of receipt of this letter due to identity theft/alleged identity theft as I DID NOT originate nor authorize these accounts to be listed. Also, UPDATE my personal information pursuant to 15 USC 1681s-2. ADD NAME ( ALL THREE BUREAUS ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Please see attached Identity Theft Report.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have a had a Target Credit card and have never missed a payment up until recently. I have always been on time and up to date with it and thought that I had set up auto pay back in XXXX to continue making my payments for me. I was under the impression that I had set up auto pay and then recently had received a letter in the mail telling me I missed my payment. I had no idea that my auto pay was off. I am in the process of buying a home and the late payment mark on my credit report is bringing me down significantly. I do not believe this remark is accurate to me and my credit history as I was ALWAYS on time and would pay off my balances is a timely manner. Target had refunded me the late fee already because they understood the mistake and know that is not my history, but is unwilling to remove the mark on my credit report. I really need this removed in order to have a more accurate credit report score. I have no credit card debt and have always been in good standing with the XXXX  company.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XX/XX/year> To : Credit Reporting Agency Subject : Request for Removal of Unveriable Account Dear Credit Reporting Department, I am writing to formally request the removal of an account from my credit report as reported by [ XXXX, Experian, or XXXX ]. This request is based on the recent deletion of an account by XXXX, one of the four major credit reporting agencies. I recently disputed a charge-o for {$800.00} from XXXX & XXXX listed on my XXXX report, and following a thorough investigation, XXXX has completely removed this unveriable debt from my report as of XX/XX/year>. 
According to the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ), all consumer reporting agencies must ensure that information in consumer reports is accurate, fair, and veriable. Since XXXX has removed this account after its verication process, I request that you do the same and remove this unveriable account from my credit report. 
Supporting Consumer Laws : FCRA Section 611 ( 15 U.S.C. 1681i ) requires that inaccurate or unveriable information must be deleted from a consumer 's credit XXXX. I am exercising my right to ensure that my credit report remains fair, accurate, and free of unveriable information. Since XXXX has deemed this account unveriable and removed it, you must take similar action. 
Additionally, under FCRA Section 623 ( 15 U.S.C. 1681s-2 ), information suppliers must report only complete and accurate information. With XXXX having deemed this information unveriable, I urge you to align its records accordingly. 
Please provide conrmation of this removal within 30 days of receipt of this request. If the account is not removed, I am prepared to pursue further actions, including XXXX a complaint with the Consumer Financial Protection Bureau ( CFPB ) and seeking legal action under the provisions of the Fair Credit Reporting Act ( FCRA ), including Section 616 ( 15 U.S.C. 1681n ), which allows consumers to seek legal recourse for willful non-compliance, and Section 617 ( 15 U.S.C. 1681o ) for negligent non-compliance. 
I appreciate your prompt attention to this matter, as it directly impacts my credit report 's integrity. Please notify me in writing once this deletion has been processed. 
Thank you for your immediate attention to this request. 
Sincerely, XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

LVNV FUNDING LLC # XXXX keeps reporting an unvalidated collection account that simply holds no ground for reporting. 

I asked them to verify and they send me a typed up alleged statement which the collection LVNV created this is not validated under FCRA. 

Please remove this account from my XXXX credit file immediately.
Product: Credit reporting or other personal consumer reports

I am writing to request the deletion of specific entries in my file, which are listed in the attached report. As a victim of identity theft, I did not authorize these changes. In compliance with the Federal Trade Commission, I have reported this identity theft and have included copies of the FTC 's Identity Theft Affidavit. 

It appears that certain activities about my account contravene multiple sections of the U.S. Code Law, including : 15 U.S. Code 1681 a ( 4 ) - Consumer Right to Privacy. You are reporting fraudulent accounts that aren't mine, infringing upon my privacy rights. 
15 U.S. Code 1681a - Definitions ; rules of construction. This law states that transactions are not included in a consumer report. Thus, I demand the removal of all late payments from my report. 
FDCPA 807 - Misleading false reporting. The information you are reporting suggests I applied for these inquiries & accounts, which is inaccurate and misleading. 
15 USC 1681 n - Civil liability for willful noncompliance. You accepted credit information about me without verifying its accuracy, leading to willful noncompliance. 
18 U.S. Code 1028A - Aggravated identity theft. You shared my information with creditors without my consent, which constitutes aggravated identity theft. 
15 U.S. Code 6802 ( b ) 1 ( ) ( a ) ( A ) ( B ) ( C ) - Obligations with respect to disclosures of personal information. You didn't disclose to me that I had the right to opt-out of this information being shared. 

And several other violations, which I have detailed in the attached document. 

I kindly request that you adhere to 15 U.S. Code 1681c-2, which requires you to complete this reinvestigation and block or update all information resulting from identity theft within four days of receipt of this letter. Failure to comply will lead to criminal and civil liabilities as outlined in my attached invoice. 

I am the original creditor, and I did not authorize, benefit from, or consent to the accounts and inquiries listed in the attached report. I filed FTC report # XXXX regarding this matter. 

Please remove all fraudulent accounts from my credit report immediately. According to FCRA 605B, this information must be blocked until the investigation is concluded. 

Furthermore, as per 15 U.S.C. 1681g, I demand that you disclose all documents recorded and retained in your file at the time of the request concerning the accounts that you are reporting on my credit report.
Product: Credit reporting, credit repair services, or other personal consumer reports

No open account associated with these inquirys and no knowledge of them, please remove and suppress this information, they will not allow me to log into my credit report to even dispute on their website. update my information and remove this incorrect data my name is XXXX XXXX XXXX my phone is XXXX XXXX XXXX my employers XXXX XXXX  XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX  my address are XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NV XXXX AND XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX 15 usc 1681a ( 2 ) ( a ) ( i ) 15 usc 1666 15 usc 1681 i a 1 15 usc 1681 i 5 15 usc 1681 B Read A and 2 FREEZE THESE 3RD PARTY REPORTS THEIR WEBSITES MAKE IT IMPOSSIBLE XXXX XXXX  ( Finance ) XX/XX/XXXX XXXX & XXXX XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I contacted yall today to updated my address to motel address I am staying at because I dont have access to my old address no more to get my new card but your agent told me I cant I want yall to update my address from XXXX XXXX XXXX XXXX XXXX PA XXXX to XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX.