Product: Debt collection

I had water service delivery to my home by XXXX XXXX, after a couple of months of service I called to make a harassment complaint on my route delivery person and was assured he would never contact me again. A day after I made the complaint the driver called me harassing me, calling me names and threatening that I would regret this, I called XXXX XXXX again and complaint again, and the driver did not stop calling me, so I cancelled my service and long a behold who do they have schedule to pick up the equipment from me? The same driver they assured me would never be in contact with me again, when he called me I told him I did n't want any problems that all I wanted was to return the cooler back to them and be done with them, he laughed and instructed me to leave it outside my door when I left to work that morning that he would be by to pick it up first thing in the morning, he didtnt pick it up the following morning which was a Friday he called really early and said he would do it that day for sure, and again instructed me to set it out by my porch, when I returned from work that evening at around XXXX the cooler was gone and the driver never contacted me again. I asked my neighbot if they had noticed the water guy by the house and she told me she had seen the truck down the street so I assumed he picked it up. I was never billed for the supposed lost cooler, my last bill was for {$5.00} dollars, until 4 months later I get a bill from the collection agency claiming I owed them the cooler and I was upset and spoke with a manager who was supposed to research the matter and never did, so I wrote this letter to the collection agency. 

You use the this as your sale statement " XXXX ( XXXX ) does two things better than anyone else - deliver safe, great-tasting bottled water, beverages, supplies and equipment straight to your door, and we deliver refreshing customer support to help you with your beverage needs. 
YOU DONT DO THINGS BETTER, I CANCELED MY SERVICE WITH XXXX BECAUSE ONE OF YOUR DRIVERS WAS HARRASING ME, OVER AND OVER AGAIN YOU FAILED TO PROTECT ME, YOU EXPOSED ME TO VERY DANGEROUS SITUATION, I CANCELLED MY SERVICE AS RESULT OF THIS AND YOU HAVE THAT SAME DRIVER BE THE PERSON WHO IS TO PICK UP THE EQUIPMENT AND CLAIM IT LOST OF STOLEN, THE SAME MAN WHO TOLD ME I WOULD REGRET EVER CALLING IN TO COMPLAINT AGAINTS HIM. NOW I AM IN COLLECCTIONS AS A RESULT OF THIS\, SO HE WAS RIGHT ABOUT ONE THING, I WOULD REGRET THIS AND I DO!!! I HAVE CALLED AND A IM CONSTANTLY GIVEN THE RUNARONDS THAT YOU CAN NOT DO ANYTHING ABOUT THIS. I DONT HAVE YOUR COOLER, I SET IT OUT FOR PICK UP AS INSTRUCTED BY YOUR DRIVER, I AM DOING ALL THAT I FEEL IS POSSIBLE TO GET SOMEONES ATTENTION ON THIS CASE SO YOU CAN SPEND THE TIME AND GET TO THE BOTTOM ON THIS. YOU DINT PROVIDE ME WITH SAFE WATER THE EXACT OPPOSITE OF THAT AS A MATTER OF FACT. I AM STILL SO AFRAID OF YOUR DRIVER, WHAT IF HE COMES AFTER ME, HE KNOWS WHERE I LIVE ... XXXX HOW COULD YOU TRUST HIM TO BE THE SAME PERSON TO PICK UP THE COOLER???? OFCOURSE HE WAS GOING TO FIND A WAY TO RETALIATE AGAINTS ME, I WOULD LIKE TO CONTACT YOUR LEGAL TEAM, I WANT TO PURSUE THIS HIGHER. PLEASE CALL ME AT XXXX .MY NAME IS XXXX XXXX