23daVinci/CFPB_Complaints huggingface dataset:
Product: Money transfers

On XXXX XXXX, 2015 at XXXX EDT I requested a money transfer using Western Union from within the XXXX website. XXXX website connected me directly into WU 's website. There was no way for me to log into my WU account. 
I thought it would allow me to transfer directly from my checking account to my friend 's bank. I entered the required information on each webpage. Before I realized it the WU screen popped up with a receipt with the tracking number for my friend to pick it up from a WU agent. That 's not what I wanted! I knew my friend would n't be able to go pick it up. 
I immediately called WU to cancel the transfer. The CSR there said, no they could n't cancel it, my bank had to cancel it. 
I immediately called XXXX, the CSR there said they have not way to cancel the transfer on their end. 
I called WU back, the CSR told me, they would cancel it and I would have the funds back in my account right away. 
I kept checking my account online that day and the next day and the next day and the next day ( As of today, the funds still have not been credited back ). 
I called WU again and they said it could take XXXX business days for the refund to show up in my account. 
I called WU again on XXXX XXXX only to be told my bank had to call WU to release the funds. 
I finally got around to calling XXXX today. Had to convince the CSR to call WU. She finally did and then the WU agent said she was n't allowed to have a XXXX call when gave them the cancelled WU tracking number. I had to hang up and when the XXXX CSR called me back she said I could pick up the refund at any WU office. When I asked for the tracking number ( that I know WU requires ) the call was disconnected. I called XXXX back and told the CSR the whole story again, she said she 'd have to put me on hold for XXXX minutes. XXXX minutes later she came back and said she 'd have to keep me on hold a little longer while she looked into the problem. XXXX minutes later the call was cut off, I presume by the bank reaching a time-out limit. 
I called the bank again and demanded to speak to a manager. The CSR then said his supervisor was n't available and can he have her call me back. I said no. I want this resolved, then I recounted the problem. He said the only thing he can do was contest the transaction with WU and it would be XXXX days before I would have my funds back. I then relented and gave the CSR my phone number for his supervisor to call. 
Am waiting for the supervisor to call back right now.
Product: Credit card or prepaid card

In XXXX of XXXX I opened a store credit card with XXXX XXXX XXXX XXXX Credit Card. On XX/XX/XXXX, I set up a payment in the amount of {$150.00} to be made to the credit card through my bank 's bill pay system - XXXX XXXX Bank. 

When I received my next billing statement, it indicated that no payment had been received and they charged me a late fee. I confirmed with my bank that the payment was sent out and had my account number attached to it. I then sent messages through the Credit Card messaging portal but they just kept requesting a payment, they did however waive the late fee. I did make a payment through the portal at that time as I did not want a late payment being reflected on my account. XXXX finally sent me a letter through XXXX Bank on XX/XX/XXXX requesting that I telephone them to resolve my inquiry. I did telephone them on XX/XX/XXXX at XXXX, I spent XXXX minutes on the phone with a representative She took down all of my information and indicated she saw the notes in the computer from my prior messages and that they would get this resolved for me. 

On XX/XX/XXXX, after more than a month went by I began messaging them again and I would get generic responses of which I would respond pleading with someone to please read my messages and respond appropriately. They then requested that I call them and file a claim, I stated that i already did that. So again, on XX/XX/XXXX at XXXX I telephoned them and spent XXXX minutes on the phone. The representative told me something to the effect of - Don't worry this time you filed a claim. I told her yes and I have already done this once before! She was apologetic. 

On XX/XX/XXXX I received a letter assuring me they are looking into the matter. Still, I hear nothing so on XX/XX/XXXX I message them requesting an update. I am told I have already filed a claim and they are looking into it. Months later on XX/XX/XXXX i receive another letter from them requesting a lengthy list of information of which I've already provided!! 

I am done trying to chase this money with them and am hoping for a resolution.
Product: Credit reporting, credit repair services, or other personal consumer reports

Consumer attempted to resolve this previously but consumer reporting agency aren't in compliance. TransUnion by law had 4 days to remove accounts relating to identity theft. Transunion must follow state and federal regulations and codes including under FCRA and Privacy Act. XXXX XXXX XXXX is an account showing on consumer report is in violation of consumer rights including section 5 of the FTCA as well as the FDCPA. Consumer demand this account to be removed immediately as consumer has already filed identity claims and complaints with other regulatory agencies. 

Consumer has in possession proof of claim needed for lawsuit against Transunion for not complying. Consumer has the right to seek remedy on invalidated and inaccurate fraudulent information effecting consumer right to do business in commerce.
Product: Debt collection

Submitted com plaint for Fidelity / XXXX XXXX XXXX. 
They have no replied through you but instead sent a manifesto of accusation and refusal to help during the pandemic. 

I requested multiple time for help and tried to be up front with them but rhewy have initent of helping or doing anything that is productive. 
Their only goal is to harm me.
Product: Credit reporting or other personal consumer reports

I've reached out to XXXX several times about the information they are reporting to the credit reporting agencies after I've disputed the accuracy of the information that the agencies are showing on my credit reports. Because every time, XXXX, XXXX, and Transunion are stating that they have verified the information with XXXX, however, XXXX is stating otherwise. So if I do not owe XXXX and they are not attempting to collect anything from me, why are the Credit Reporting Agencies are reporting such inaccurate information.
Product: Credit reporting or other personal consumer reports

My account with this XXXXXXXX XXXX XXXXXXXX is being reported late and i was never late! I have had exceptional payment history with this company and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported in MONTHS REPORTING LATE to be removed They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

This company never sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Delete the late payments from my consumer reports.
Product: Mortgage

XXXX XXXX, 2023 I spoke to XXXX staff from Veterans United Home Loans, and she was trying to convince me to use their realtor. I refused and she starting being very rude and disrespectful by coughing loud as I talked. So I did the same. XXXX I previously spoke to acted very similar and trying to talk over you, then coughing when I was talking. They knew I was a XXXX male based on my voice, and it has XXXX indicators based on how they were acting. The next day I spoke to XXXX XXXX, and he was soured on the phone because they had told him about the interaction. So he kept changing my document requirements, and eventually said I need this year taxes done or they can not do anything. I chose not to proceed with them due to terrible interaction. They should not be allowed to serve veterans. They service was horrible with XXXX undertones as well. They had no written authorization to pull my credit, and XXXX pulled my credit any way. I want inquiry remove, because they should not have pulled my credit.
Product: Credit reporting or other personal consumer reports

This CFPB compliant has been filed to request pursuant to FCRA 605B Under 15 USC 1681c-2c ( a ) the credit reporting agency must block and remove any alleged pieces of information the consumer considers identity theft within 4 business days of receiving a complaint consisting of the information below XXXX XXXX XXXX {$0.00} XXXX XXXX XXXX XXXXXXXX XXXX {$340.00} These credit accounts are the results of identity theft and fraud.
Product: Debt collection

I am an XXXX in XXXX XXXX, and received a lengthy voicemail threatening my future if I did n't call " XXXX '' back before close of business today. My phone number is on the Do Not Call List, and I owe no outstanding debts to anyone -- I have stellar credit on all credit reporting agencies. Nevertheless XXXX called my cell phone ( which is a South Carolina number, and I have had it for decades ) at XXXX and left his abusive and threatening message about a debt that XXXX XXXX owed. I know many XXXX XXXX -- it is a very common name. But that is not my name. I called XXXX back and he refused to tell me how he got my cell phone number or more details about why he was calling me, or how he knew my name was XXXX XXXX. His supervisor did the same. This debt collector is calling random or targeted people with the last name XXXX, apart from the alleged debtor, in an apparent attempt to force the debtor to pay. I do not know who the debtor is, but there is no other reason to call my number and leave a threatening message for XXXX XXXX, when my name is not XXXX XXXX and my voicemail greeting clearly states that. This is aggressive and abusive debt collection practices, and also violates the Do Not Call list, as my number is listed there and this company has no business with me. This bank called from phone number XXXX, and XXXX stated to call him back at XXXX, extension XXXX. His supervisor is XXXX. Both XXXX and XXXX demanded to know my first name and I refused to provide it, stating they should already know it before calling my cell phone number ( which I repeated for them ). XXXX kept demanding to know my first name, and I refused to give it, as she refused several times to give me her full name as well. This bank should not be allowed to harass other people related to a debtor, or bearing the same last name ( XXXX is very common in parts of the world ) in order to collect debts or attempt to embarrass a debtor.
Product: Credit reporting or other personal consumer reports

I recently reviewed my credit report and noticed an account that was not reporting accurately. I had two late payments on an account that i was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy. This account has not been late on payments Ive attached a copy of my report to this complaint on the following dates ( XX/XX/XXXX & XX/XX/XXXX ) XXXX XXXX XXXXccount XXXX Open XX/XX/XXXX I'm now requesting you investigate this account and update these payments to paid on time immediately. Thank you for your prompt action
Product: Credit reporting or other personal consumer reports

I have already sent a letter addressing the inaccuracies and unknown items on my credit report, but unfortunately, I have not received any response even after XXXX  days. It feels like I'm being taken advantage of and my disputes are being ignored. According to Section 611 ( a ), if these items are not investigated within XXXX days, they should be promptly removed from my credit report. Since it has been over XXXX days, I expect these accounts to be updated immediately. If not, I will have no choice but to pursue legal action due to the stress this situation has caused me. Additionally, my information was also affected by the Equifax, XXXX, and XXXX data breach, which raises concerns about the security of my personal data.
Product: Credit reporting, credit repair services, or other personal consumer reports

Again, I was a victim of identity theft and this is another request to block or remove the information from my credit file resulting from alleged identity theft. Per FCRA 605B ( 15 U.S.C. 1681c-2 ) you are required to remove/block any account not later than 4 business days after the August 31, 2022. Ive already included this report in my previous letter & I am including it again. Also, the information you provided on some accounts are UNKNOWN to me and REMOVED from other bureaus and I have doubts about their accuracy. 

This letter is to notify you if you do not BLOCK OR REMOVE the listed account on my report, I will be filing a lawsuit. Ive informed my attorney of my intentions & they are excited to hold you accountable for your willful noncompliance. 

This is your XXXX XXXX. Please BLOCK AND REMOVE the ACCOUNT resulting from alleged identity theft. 

XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}.
Product: Credit card

Throughout my history with this account, I've consistently made sure payments are on time, never allowing them to fall overdue. I'm uncertain why there are reports of late payment remarks on my accounts. Referring to 15 USC 1666b - Billing Error, these should be rectified.
Product: Checking or savings account

On XX/XX/XXXX, Wells Fargo withdrew a total of {$1000.00} ( 2 transactions ) from my account as an intial deposit for a checking and savings account. 

The money was withdrawn from my account, but no one at Wells Fargo knows where the money went. I spoke with several reps and filed claim number XXXX. I was told that I will receive the funds back into my account in 24 to 48 hours. I am getting the run around. 
On XX/XX/XXXX, I asked to speak with a manager and was connected to XXXX Employee ID  XXXX. She stated that she was a manager and would not give her last name.
Product: Checking or savings account

XX/XX/XXXX of 2022 I had a wire deposit from XXXXXXXX XXXX  to my Capital One account and the amount was {$35000.00}, I transferred funds to my crypto account in order to start investing, and my transfer was reversed, and my account was locked. When I contacted Capital One, though it was acknowledged that my transfer came from XXXXXXXX XXXX and that there was a valid and verifiable receipt from XXXX XXXX  that I needed to physically go into the bank specifically capital one the issuer of the wire deposit. When I asked the back office representative how long does it take for my funds to be verified before I do receive my funds it was stated 90 days. 180 days go by and I reach out to capital one I referred back to what was stated to me when I questioned the supervisor that I was speaking to at the time about how long it would take for my funds to be verified. I stated that its been 180 days and if the funds have not been reversed and XXXX XXXX has not issued for capital one to return the funds that those funds are valid and what was the reason for why my funds are being held. Capital One back office representatives and supervisors would continuously hang up on me when I started to ask questions about why my phones are not being released especially if its been over 90 days. Before I questioned The supervisors and was repeatedly hung up on, my account was not closed when I continue to question, why are my funds not being verified? That its been well over 180 days which gave them ample amount of time to verify my funds and now my funds are valid. They stated that my account is now closed and I will not be getting my money at all, and hung up the phone on me. I am scared because this is money that I saved and I thought that I could trust this company with my money but my account has been collecting interest all this time, but I was told my account is closed Im still receiving statements from this account but they stated that its closed and that no money can come out of the account but something is telling me that someone in that company is not telling the truth.
Product: Credit reporting or other personal consumer reports

On XX/XX/year> I received a notification about XXXX hard inquiries on my credit report from XXXX the inquiry was from XXXX XXXX XXXX finance, XXXX XXXX and Exeter Finance LLC, I do not recall authorising these companies to access my credit report. I was looking at cars only thing I remember was inquiring about the vehicle I never a loan or anything for the car as I didnt have interest in it. It has negatively affected my score and I would like for it to get fixed.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account name : XXXX XXXX Account Number : XXXX, Account name : OFFICE OF THE ATTY GENER Account Number # : XXXX, Account name : XXXX XXXX  Account Number : # XXXX, Account name : XXXX XXXX XXXX Account Number : XXXX, has violated my rights. 

15 U.S.C. 1681 section 602 A. States I have the right to privacy.

15 U.S.C. 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U.S.C. 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records convictions of crimes which antedates the report by more than XXXX  years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

To Whom It May Concern, I was looking through my credit report and noticed these collections on my file in Derogatory Marks which is all wrong on the collections. First off on XXXX  I am being hit with XXXX XXXX original creditor XXXX XXXX XXXX for {$400.00} I owe them nothing and this was paid off a few years back. I have told these people this countless times and they keep changing companies trying to collect money from me I do not owe. Secondly XXXX XXXX original creditor was XXXX XXXX they are saying I owe {$740.00} which I also paid off a long time ago so I am unsure as to why this is still on my report. XXXX XXXX is charging me {$3300.00} from XXXX XXXX XXXX This one I can tell you the story I had bought some phones they never came In and long story short order was cancelled and this was all settled with. Lastly XXXX, XXXX which is working for XXXX XXXX claim I owe them {$50.00} dollars which I also do not ash owe. I gave them XXXX dollars in cash. I do not owe them anything. If they pocketed the money or whatever happened there under the fair credit report 609  I feel I have a solid case in each situation if anybody wants to call me directly on this situation can do so. As I have nothing to hide and I want this situation fixed as soon as possible as it is effecting my credit score in a negative way. I sent the attachments here to what is wrong and on XXXX it shows 2 and the other XXXX has stated I do not owe.
Product: Credit reporting or other personal consumer reports

I have been disputing this account since XX/XX/2023 and the Credit Bureau keeps sending it back as verified when in fact it is not verifiable the name and information that is on the contract do not belong to me. I was able to retrieve the contract through the CFPB and the information on the contract is not mine but the bureau and said it was verified which impossible because its not my information. I also was questioning the reporting history and payment status on my credit profile that I pointed out to the bureaus that is in violation because it say the account was sold to collections and charged off but still reporting as open and reporting late payments on my credit report.I mailed out to the bureaus a FTC report and a dispute letter exercising my rights also the contract and a copy of the communication between me and XXXX XXXX and the CFPB which in that communication was XXXX XXXX saying that the credit Bureaus are the ones that put the information on my credit report. 
I mailed them all the documents and requested for them to delete and block the company XXXX XXXX but instead they sent the information back to the company for them to verify again, and I have zero confidence that the company will be honest because they have already violated my consumer rights and verified a unverifiable account even after I provided them a copy of the contract that don't have my information listed on it and I added my FTC report along with supporting documents as well and they said my FTC report is incomplete which is false. XXXX has already deleted the fraudulent account from my profile and I am having a hard time for XXXX and TransUnion to follow the law. 
15 Us code 1681c ( 2 ) A consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted in an alleged identity theft not later than 4 days of receipt. 
It has been 30 days and you are in violation of this Law because I am a victim of identity theft. 
I also was affected the XXXX Data breach.