Product: Debt collection

On XX/XX/XXXX, I received a letter in the mail from Credence Resources Management, LLC, stating that I had a debt from XXXX in the amount of {$460.00}. I had been dealing with XXXX for several months regarding this debt and in the last correspondence with them was told that there was a {$0.00} balance on the account. I had been getting conflicting information from XXXX for months about this account but each time that I called them on the phone, I was told that the bill was a mistake and that I didn't owe anything. When I received the letter from Credence I called them immediately and was met with an extremely rude and actually mean woman. She told me that I had to pay her that day and and that I knew what the debt was for. I ended up hanging up on her and proceeded to send an email to Credence stating that I was disputing the bill. In the letter, I requested that they send me an itemized list showing what the debt was for, as their original collection letter stated that they would do if I disputed the bill. They received the email and sent me a response to it stating that they had received it and would be sending the information to me in the mail. I never received any more correspondence from them and assumed that XXXX had finally corrected the problem and the debt was gone. Today, XX/XX/XXXX, I received an email from one of my credit cards stating that I had negative information on my credit report. I immediately looked into it and found that Credence had reported to the credit bureau that I had not paid this bill. I called Credence and they admitted that they never sent me any correspondence to validate this bill but that didn't matter because I still owed the money. I explained that I had been waiting for some kind of correspondence from them showing what the debt was for but never received it. The first two people that I talked to told me that they could not send me any validation of the debt until I paid the bill but the third person that I talked to said that he could email it to me, which I asked him to do. I am very upset because if I had just received something in writing saying what I was paying for then this would have never gotten to this point. I want this off of my credit report and Credence employees keep telling me that once I pay it will come off of my credit, which is not true. I want them to remove the delinquent account from the credit bureaus as I feel that they did not do what they are required to do when someone disputes a bill. I don't feel as if I was given to opportunity to review the charges and make a decision about paying it. 

XXXX XXXX These are the emails between myself and Credence From : XXXX To : XXXX Mon, XX/XX/XXXX at XXXX XXXX  I would like to dispute the claim against me from XXXX in the amount of {$460.00}. I have been dealing with XXXX over this account for 4 months and was told numerous times that the account had a {$0.00} balance. I was unaware of this remaining supposed debt until I received a letter in the mail from your company. I would like to have any accompanying documentation regarding this account sent to me via U.S. postal service mail at your earliest convenience. I feel that I do not owe this debt and would like to dispute it with your company. Please send all correspondence to my home address at XXXX XXXX XXXX XXXX, VA XXXX Thank you XXXX XXXX XXXX Disputes From : XXXX To : XXXX XXXX Wed, XX/XX/XXXX at XXXX XXXX  Hello, We are in receipt of your email, dated XX/XX/XXXX. 

Thank you for providing this information. We have updated the details on this account and have marked the account as dispute. 

This communication is from Credence Resource Management , LLC, a debt collector. 

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Please feel free to contact us if you have any questions and concerns at : Credence Resource Management , LLC XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX. 

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