23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting

I sent Experian a letter informing them that the telephone number that they have on file for me is not accurate. I asked them to update my telephone number with XXXX.
Product: Credit card

I have XXXX hard credit checks on my credit report, one from CBNA and the other from Citibank. I have not authorized either of them to do it.
Product: Credit reporting or other personal consumer reports

Consumer Name : XXXX XXXX, Consumer Social Security Number : ( XXXX ), Consumer Date of Birth : ( XXXX  ), Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the Experian credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit card account opened at XXXX XXXX XXXX XXXX XXXX XXXX under the account number ( XXXX ), a personal credit card account opened at XXXX XXXX XXXX XXXX XXXX XXXX under the account number ( XXXX ). These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items. I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned accounts, collections, and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.
Product: Debt collection

I found out that National Hospital Collections had reported information to my credit file when they told me if it was paid then it would not go on my file. I was XXXX at the time and was on workers compensation. I had borrowed the money to protect my credit and believed them when they told me I would not receive a mark on my credit file.
Product: Credit reporting or other personal consumer reports

The credit bureaus keep disrespecting the laws. I showed them multiple times of how they are violating the Fair Credit Reporting Act. 

The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


Account Name : XXXXXXXX XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX Account Number : XXXX Account Name : XXXXXXXX XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX Account Name : XXXX Account Number : XXXX XXXX According to 15 USC 1681i ( 5 ) the credit bureaus have to modify or delete accounts that are not reporting accurately According to 15 USC 1681b ( 1 ) the credit bureaus don't have no written premission According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.

I can go on and on and on The credit bureaus have no respect for the laws.

Someone needs to hold them accountable for this
Product: Credit card

this is such a long story, but I will try and make it brief. I have a credit card from US Bank. It ha a large balance, but I always make my payments. After my divorce settlement was finished, I called US Bank, made it so the account could not be used, and started making payments. On the card they show you XXXX options, XXXX is the minimum payment which takes 20 years to pay off, the next options is a large payment that takes only 3 years to pay off. I took the 3 year plan and for the past year I have made my payment on time and in some case XXXX payments a month. Recently I received a letter from US bank. It said that they looked at my account and determined they needed to raise my interest rate to 24 % I was astounded, why I asked myself, this was unfair, and unwarranted. I called, spoke to several people in different departments. They all said the same thing, there was nothing they could do. I lived in NY for a long time, we would call this kind of practice Loan Sharking. I do n't know how they get away with it.
Product: Credit reporting

XXXX Complaint Trans Union I have ask Trans Union to delete accounts that some one otherthan my self used they did not my experience has been frustrated with them letter afterletter XXXX XXXX customer services run by foreigners. 
This is been going on for some time next step hire attorney I fell my rights have been violatedunder FTC laws keep sending the same credit report XXXX times not one account taken offfrustrated.
Product: Credit reporting or other personal consumer reports

XXXX credit bureau refused to removed two closed accounts from my credit report
Product: Credit reporting or other personal consumer reports

I am submitting a formal complaint against Navy Federal Credit Union, expressing significant concerns about potential privacy law violations, particularly the insufficient disclosure of opt-out rights. As a responsible credit union member, I expect institutions like Navy Federal Credit Union to uphold transparency, fairness, and compliance with regulations. Recent observations raise serious concerns, warranting a thorough investigation into Navy Federal Credit Union 's practices.

My primary concern is the apparent lack of disclosure regarding consumers ' right to opt out of information sharing, a crucial aspect of privacy. Section 15 USC 6802 ( b ) ( c ) mandates clear explanations, but Navy Federal Credit Union may not effectively communicate this information. The absence of opt-out information, a right under 12 CFR 1016.7, is troubling, hindering informed decisions and raising compliance questions. 

Beyond opt-out disclosures, concerns extend to potential Fair Credit Reporting Act ( 15 USC 1681 ) violations. Section 602a emphasizes fairness, impartiality, and respect for consumer privacy, areas where Navy Federal Credit Union may lack full compliance.

The apparent lack of information on opt-out options may signal broader insufficient privacy disclosures. Section 15 USC 1681C ( a ) ( 5 ) prohibits certain adverse information disclosure without proper authorization, necessitating clear privacy disclosures under The Privacy Act of 1974.

Notably, under 15 USC 6805, the privacy notice reveals involvement with third-party companies, implying potential Privacy Act and terms and conditions violations. 16 CFR Part 313 and 16 CFR 433.2 outline requirements for privacy practice information.

Emphasizing 5 USC 522a in relation to identity theft, protecting personal information is vital, and any false use of identity, as suspected with Navy Federal Credit Union, contravenes the law.

Additional concerns involve potential FCRA Sec 603 ( d ) ( 2 ) ( a ) ( I ) violations, as it prohibits having a consumer report containing solely transactional information. Such violations breach consumer trust and ignore fundamental principles of consumer protection.

Lastly, 15 U.S. Code 1681s2 ( A ) ( 1 ) A underscores the importance of furnishing accurate information to consumer reporting agencies, a responsibility that must be upheld.

In light of these concerns, I urgently request a thorough Consumer Financial Protection Bureau investigation into Navy Federal Credit Union 's practices. I implore the Bureau to address opt-out and privacy disclosures, considering relevant laws, and ensure compliance with privacy laws and consumer protection statutes.

I appreciate your attention to this matter and trust the Consumer Financial Protection Bureau will take necessary steps to safeguard consumer rights.
Product: Credit reporting or other personal consumer reports

While I was reviewing my most recent credit report, I noticed several inaccuracies on one of the reported accounts. This account is hurting my ability to rent a decent apartment for me and my family. Its my understanding that the credit bureaus will investigate this account on my behalf to ensure that it is accurate. Here is the account I am asking you to verify for accuracy Name : XXXXXXXX XXXX XXXX Alleged Balance : XXXX Account Number XXXX  I appreciate your attention to this matter.
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my 2ND Complaint that I was the victim of identity theft. Per Fair Credit Reporting Act Section 605B ( a ) Credit Bureau are required to remove/block any items which were opened without my knowledge, consent or authority within 4 business days with ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not relating to any transaction by the consumer. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

The company has allowed my report to be used by other parties. Allowing this to happen, cause my accounts to be reflected negatively. This is causing me loss of work, home, and emotional distress.
Product: Money transfer, virtual currency, or money service

On XX/XX/2024 a charge from XXXX in the amount of {$99.00} was pending. XXXX was contacted and due to the software not being utilized since XX/XX/2024 the transaction was reversed on their end, as told by several representatives of the company. The charge remained pending until it posted. After waiting 10 business days, communication was sent to the merchant with a response stating that there would be no refund as the transaction was voided on their end and the charge should have reversed, resulting in the funds being returned to my available balance. Being that the merchant stated this information and the charge still reflecting as posted, a dispute was issued with Block Inc/Square Inc/Cashapp , hereby addressed as 'financial institution '. The dispute included the communication from the merchant stating the transaction was voided on their end. The dispute was denied and the supporting documentary evidence was disregarded. Further communication with the merchant referred to my financial institution for any further assistance due to the fact that the transaction was voided and nothing further on their end could be done. Several communication attempts with the financial institution resulted in the refiling of the dispute a total of 5 times along with 5 denials of said dispute, regardless of the communication directly from the merchant stating the transaction was voided and services were not rendered. Upon request of the information used to determine the decision, a timestamp of the posted transaction was provided with no additional supporting evidence relied upon to reach the conclusion of no error occurring. 

The dealing of this issue has caused a great deal of stress, migraines, loss of sleep, mental anguish and XXXX  XXXX. Not including the time spent on various phone calls to attempt to have a proper investigation completed. All of this has been very stressful and without a proper investigation to be conducted, concluding that the funds for services not rendered by the merchant is deceptive, unfair, and unethical as per 15 USC 1693 ( f ) ( e ) ( 1 ) and 15 USC 1693 ( f ) ( e ) ( 2 ) as refusal to make a good faith investigation of the alleged error, nor did the financial institution provisionally credit the consumer 's account, nor was there reasonable basis for believing that the consumer 's account was not in error. The financial institution also knowingly and willingly concluded that the consumer 's account was not in error when such conclusion could not reasonably have been drawn from the evidence available at the time of investigation. Upon request of all information used during the course of the investigation, the financial institution failed to provide all documents relied upon to conclude such error did not occur, as per 15 USC 1693f ( d ). I have attached the communications from both the merchant and the financial institution as supporting documentary evidence.
Product: Credit reporting, credit repair services, or other personal consumer reports

I sent a letter on XX/XX/XXXX to 3 Credit Bureaus to remove erroneous items that are UNKNOWN to me. I came across this law today and according to the Per FCRA 605B ( 15 U.S.C. 1681c-2 ) the credit bureaus are required to remove any accounts or information not later than 4 business days after the date of receipt. Ive already included this in my previous Complaint # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX
Product: Credit reporting or other personal consumer reports

Recently reviewed my reports and found some inaccuracies on them involving accounts that's not mine. XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I applied for credit with XXXX XXXX XXXX  and they ran my credit thru Experian. This is a copy of why I was declined. None of this is true Experian is reporting false information to creditors.
Product: Credit reporting or other personal consumer reports

XXXXXXXX XXXX XXXXXXXX XX/XX/2023 : I have no knowledge of this account. This account does not belong to me.
Product: Checking or savings account

On XX/XX/2023 XXXX XXXX charged my account XXXX times XXXX and XXXX and XXXX for a total of {$500.00}. I immediately notified Wells Fargo about the fraud and let them know I do not know this company or authorize them. During that same call, the banker I asked me about a XXXX dollar reoccurring payment from XXXX. I told this banker I do not know but since I am an XXXX user it could be something I signed up for. This banker advised me to add this to the claim. I did so. After XXXX weeks, I call and Wells Fargo notified me they refunded me XXXX dollars from XXXX and since there were XXXX  merchants in the claim they are only able to deal with XXXX. They advised me to waiXXXX XXXX  days because they needed to gain rights to get the funds back. But after calling them today they notified me that the case is closed and they are not able to get the funds.
Product: Credit reporting or other personal consumer reports

Under FCRA Section 605 ( c ), it is illegal for creditors, collection agencies, and credit bureaus to re-age an account by updating the date of last activity to extend the time negative information remains on a credit report. Violators can be fined {$1000.00} for each account. 

The date of last activity on a collection account should reflect the last payment date. Reporting inaccurate information is a violation of federal law. 

Upon investigating the accounts and cross-referencing the data from the original sources with the information reported to all three major credit bureaus, I am attaching copies of all letters sent below. 

I request an immediate investigation and correction of these discrepancies. Please respond within the 30-day period as required by the FCRA.
Product: Mortgage

I lost my job in XX/XX/XXXX. I wasnt able to make my mortgage payments as of XX/XX/XXXX. My mortgage company is HomePoint Financial. I was put in a program that allowed me to have the payments placed on hold for 6 months. After the 6 months, I still was unemployed and unable to make payments so I requested an extension. I was told I had to apply for the Loss Mitigation program. I have been going back and forth with my mortgage company since XXXX about this program. At first, it took them over a month to send me the paperwork to fill out. I received phone calls almost every day about my unpaid mortgage during that time. Since then, Ive been sending in the packet of paperwork and additional documents at least 1-2 times a month. Ive emailed them and mailed them. Most of the time they tell me they never received it. Theyve told me Im missing documents a few times, even though I keep copies of what I send and I have all the paperwork they requested. Theyve also told me the paperwork they received only scanned half of each page. I contact them after I send in my information, to make sure they get it. At this point, I feel like theyre just messing with me, or they are purposely trying to not let me in this program. Its very frustrating and unprofessional. This last call I was on today, I was hung up on. I was called, again, because they havent received the paperwork and documents I emailed on XX/XX/XXXX. I called last week to check on it, and I was told to call back on XX/XX/XXXX to see if its in the system ... Im ready to change companies, but Im not sure if thats possible. Im just so frustrated with this process. I am already struggling with money, and they are making things more difficult and adding unnecessary stress and anxiety. I usually speak with XXXX, Ive spoken with XXXX, and also others that I did not record their names. I want to stay in my home and not have to worry about foreclosure.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXXXXXX XXXX XXXX XXXX XXXXXXXX  Account # XXXX has violated my rights. 

Account Name : XXXX XXXX XXXX XXXX  Account # XXXX has violated my rights. 

Account Name : XXXX XXXX XXXX Account # XXXX XXXX has violated my rights Account Name : XXXX XXXX XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX XXXX Account XXXX XXXX has violated my rights Account Name : XXXX Account XXXX XXXX has violated my rights Account Name : XXXX XXXX XXXX XXXXXXXX Account # XXXX has violated my rights Account Name : XXXX XXXX XXXXXXXX Account # XXXX has violated my rights Account Name XXXX XXXX XXXX Account # XXXX has violated my rights Account Name : XXXX XXXX  Account # XXXX has violated my rights Account Name : XXXX XXXX  Account # XXXX has violated my rights 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A. Section 2 It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other than records of convictions of crimes which antedates the report by more than 7 years.

15 USC 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Mortgage

Dear Sir or Ma'am Our names are XXXX XXXX XXXX XXXX and XXXX XXXX. We applied for " Making Home Affordable " Home Loan Modification '' XXXX 2015 as we are experiencing financial hardship and responsible for XXXX of our sons who has a XXXX. We have been in our home 7 years. Our Mortgage is with CitiMortgage Inc. through Department of Veteran 's Administration VA Home loan. Citimortgage loan number XXXX. We have not received a decision on our Home Loan Modification application. This week we received notification of being referred to foreclosure. Just checking to see what options may be available to assist us in staying in our home. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX
Product: Checking or savings account

On XX/XX/XXXX, I initiated a transfer of {$6000.00} from my XXXX XXXX  account to a supplier. The transfer was successful, and I provided all the necessary documentation, including the supplier 's invoice and XXXX months of my XXXX XXXX  transaction history. 

However, shortly after completing the transaction, I received an email notifying me that my account had been closed. Upon contacting customer support to understand the reason, I was informed that the closure was due to my location in XXXX, which is considered a high-risk region. 

I find this reasoning impractical. I frequently visit XXXX to see my family, as I have personal ties to the country. I have provided all relevant documents to verify my identity and residency, including my resident permit, visa, and passport. It should also be noted that my XXXX  nationality and passport would naturally indicate that I may occasionally travel to XXXX. 

If there are specific restrictions related to using the service from XXXX, I believe a warning or notification would have been a more reasonable approach. For instance, advising me to only access the platform from outside XXXX would have allowed me to comply with any policies while continuing to use the service.