23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

I'VE DISPUTED THIS FRAUDULENT ACCOUNT NUMEROUS OF TIMES AND NOTHING HAS BEEN DONE. I'VE SUBMITTED MY POLICE REPORT, AND FTC REPORT LIKE INSTRUCTED AND STILL THE FRAUDULENT ACCOUNT IS STILL ON MY CREDIT REPORT. I'VE REACHED OUT TO THE COMPANY IN REGARDS TO THIS MATTER AND WAS INSTRUCTED TO CONTACT THE CREDIT BUREAUS. I'VE BEEN GOING BACK AND FORTH FOR OVER A TWO MONTHS WITH NO RESOLUTION. I NEED THIS ITEM REMOVED OFF MY CREDIT REPORT.
Product: Credit reporting, credit repair services, or other personal consumer reports

I write to XXXX, XXXX and Trans Union as my credit reports wrongfully continue to be reported as OPEN for my XXXX XXXX account although I voluntarily CLOSED my account long ago and I have diligently sought to have my account marked CLOSED which required immediate mid cycle reporting to every CRA of my closed status. In fact, I have attached a XX/XX/XXXX listing of 2 entries on my credit report documenting that my account was CLOSED. One entry states XXXX XXXX account was closed On XX/XX/XXXX, your XXXX XXXX credit card was closed. A second entry similarly states : Account Information Changed. Remark code added to XXXX XXXX account. Between XX/XX/XXXX and XX/XX/XXXX, the following remark was added to thus account : Account closed by consumer. Since it is admitted that my account was closed and in fact reported as Closed, the failure to block changes from Closed to Open, constitutes an obvious Facially False Data deficiency which is prohibited as warned recently by CFOB Director Rohit Chopra. Kindly permanently delete my account and send me additional statutory damages of {$1000.00} for repeated uncurled willful violations of the FCRA and Metro 2.
Product: Checking or savings account

I got a piece of mail that said if I started an account with Wells Fargo with a minimum deposit of {$25.00} and made 10 transactions using their debit card ( 2 of which over {$10.00} worth ) within 60 days, 45 days after completed those transactions I would get {$200.00} put into my account. So in XX/XX/XXXX I went to my local Wells Fargo with the piece of mail and deposited {$1600.00} as there is a monthly {$10.00} fee for accounts under {$1500.00}. Within a week I completed the requirements and waited until XX/XX/XXXX when I was suppose to get the {$200.00} bonus deposit and called them as I didn't see the deposit. They said it should show up in the next couple days. I called again XX/XX/XXXX and they said they would get back to me. I called again XX/XX/XXXX, they said they were doing research and would have it resolve. 

I call in again today and they said they didn't even see where they had done research or that I had any history of calling. They tried to tell me a completely different promotion and that I didn't qualify, but luckily I kept the piece of mail and all my paperwork from when I started the account and they had to back track. They kept me on hold the majority of the hour I was on the phone and repeatedly said they were going to resolve the issue today. They finally found my promotion and were asking me if I did all parts of the promotion, which I'm not sure why they are asking me that when they should be looking at my account for if I completed it. Finally they confirmed everything but then said I needed to go to my local branch to resolve the issue ... why didn't they just say that at the start if they couldn't resolve the issue after saying over and over they could resolve it? 

So then I go to the branch, and they tried to tell me the same thing about me not qualifying for some other new promotion they have going, and then I pull out the paperwork and they too back track. After about 10 minutes of explaining 'THEIR ' promotion to 'THEM ' she finally agrees that I qualified and gets on the phone. After sitting there for over a half hour she says she filled out the form and it will be another 7-10 business days. I said " Noway! I've spent almost 2 hours dealing with this today, and this bonus was due to me over a month and a half ago! '' I demanded they credit my account the {$200.00} and they said that only the manager can do that. I asked " will the manager be here tomorrow? '' and they told me " I do not know when she will be in ''.
Product: Credit reporting or other personal consumer reports

Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX Subject : Credit Dispute for Account Reporting Violations Dear Sir/Madam, I am writing to dispute the accuracy of information on my credit report, specifically regarding the accounts listed below. As per the Fair Credit Reporting Act ( FCRA ), I have the right to ensure that the information reported on my credit file is accurate, fair, and substantiated. In accordance with 15 USC 1666b, creditors are obligated to provide timely information as outlined in section 1637b, which they have failed to do so. 

I am requesting proof that the required information was mailed or delivered 21 days before the payment due date, as mandated by law. Failure to provide such validation would render late payment reporting invalid, thus requiring the removal of these derogatory marks from my credit report. 

The accounts in question are : XXXX. XXXX XXXX  Account Number : XXXX XXXX. XXXX XXXX  Account Number : XXXX XXXX. XXXX XXXX Account Number : XXXX XXXX. XXXX XXXX Account Number : XXXX XXXX. XXXX XXXX Account Number : XXXX XXXX. XXXX XXXX Account Number : XXXX XXXX. XXXX Account Number : XXXX I request that you conduct a thorough investigation into these matters and provide me with documented proof of compliance with the aforementioned consumer protection laws. If such evidence can not be provided, I expect the inaccurate reporting to be promptly removed from my credit file. 

Please inform me of the steps taken to address this dispute and the resolution thereof. You may contact me at the provided phone number or email address to discuss any further information required to facilitate this process. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX Account XXXX DPT EDXXXX ACCOUNT XXXX Account XXXX ACCOUNT XXXX n accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting or other personal consumer reports

I'M DONE ASKING NICELY. I'VE SENT YOU NUMER OUS LETTERS INFORMING THERE IS INACCURATE, ERROENOUS & UNVERIFIABLE INFORMATION ON MY CREDIT REPORT. You are required under the FCRA to have a copies of the original creditors documentation on file to verify that this information is 100 % true, accurate & correct. In the results of your numerous investigations and subsequent reinvestigation ( s ), you stated in writing that you verified that this item is being reported correctly? I'VE ASKED YOU " WHO VERIFIED THIS ACCOUNT? You have NOT provided me a copy of ANY original documentation, OR COPIES FOR THAT MATTER, as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore, you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( a ) ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.

Sections 616 and 617 provide me with remedy when a credit reporting agency does not comply with the law. You are willful noncomplying with the FCRA.

Since you CLAIM TO HAVE VERIFIED THIS ACCOUNT BUT HAVE NOT PROVIDED ME WITH ANY INFORMATION. I WILL GIVE YOU ONE LAST CHANCE TO " DELETE '' THE ACCOUNT Please DELETE the account, or inaccurate information, from my file immediately XXXX XXXX  XXXX XXXX XXXX XXXX XXXX ....XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

This company continues to call my place of employment. On XX/XX/2021 I sent them an email telling them they do not have permission to call me at work. 
I have left them messages when I call them back multiple times.
Product: Credit reporting or other personal consumer reports

XXXXXXXX XXXX XXXXXXXX alleges I owe a debt of {$10000.00}. I have notified them by certified mail, on several occasions, most recently on XX/XX/year> that this debt belongs to a deceased relative with a similar but not identical name as mine. The alleged debt is owed by XXXX XXXX XXXX and I am XXXX XXXX XXXX . Ive forwarded XXXX dispute letters showing a copy of my drivers license with my legal name and address but XXXX continues to violate my federal rights by validating a debt that isnt mine. Additionally, XXXX mailed me a letter stating that my alleged debt had been written off with a form 1099 showing the amount they forgave. I immediately informed XXXX that I was once again NOT their debtor but received no response. To make the situation worse my consumer reports continue to show the debt as owed and valid. Even though its not my debt, it shouldnt report as valid and past due if its written off and forgiven. XXXX continues to violate my Federal rights by reporting this erroneous debt as mine even though Ive proven it is not.
Product: Credit reporting, credit repair services, or other personal consumer reports

Long story. 
Sometime in XX/XX/XXXX, ocwen imposed lender placed insurance on our residence claiming we dont have insurance. Back and forth after 2 months ocwen acknowledged we had insurance and retracted the lender imposed insurance. 
Since last 10 years we never skipped a single mortgage payment every one is ontime. 
Ocwen started sending demand letter paying some late fees which we dont know. 
I have a record of all the payments made to them via bank online. 
Last 3 payments, Month of XXXX, XXXX and XX/XX/XXXX they put entry in the credit report as a late payment. 
I m getting not a satisfactory answer with them. 
I need remedy for this. Our application for home equity loan with bofa has been denied even though we have XXXX equity in our house. 
Our loan number XXXX Toll free XXXX XXXX XXXX. 
Pl help us
Product: Credit reporting, credit repair services, or other personal consumer reports

I have written to TransUnion, and XXXX  on serval occasions requesting the removal of Inquiries that I did not authorize. Only to be told that they have no affect on my credit. I do not have open accounts with these companies and have never applied for credit with them. On my Transunion credit report there is XXXX XXXX dated XX/XX/XXXX, XXXX dated XX/XX/XXXX, XXXX XXXX dated XX/XX/XXXX, XXXX/XXXX dated XX/XX/XXXX, and XXXX  XXXX dated XX/XX/XXXX, XXXX  XXXX  dated XX/XX/XXXX. On my XXXX report XXXX XXXX dated XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX   XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, and XXXX XXXX XX/XX/XXXX. I have written these bureau 's over the past year disputing the accuracy of my report 's due to me trying to purchase my first house and these inquiries are affecting my score and preventing me from purchasing my forever house for myself and family.
Product: Credit reporting or other personal consumer reports

Recently reviewed my credit report and there are unauthorized hard inquiries. The following inquiries are unauthorized and should be DELETED IMMEDIATELY. 

XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX  bank ) XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX According to the Fair Credit Report Act 15 USC 15 1681 The banking system is dependent upon fair and accurate credit reporting. According to 15 USC 1681s2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate I HAVE NO GIVEN WRITTEN CONSENT FOR THESE INQUIRIES ON MY CONSUMER REPORT see attached police report
Product: Checking or savings account

Good Afternoon, Re : Marketing offer never received : 4 months ago I opened up an account in Suntrust Bank the location in XXXX  XXXX, Fl It is near a place where I do contract work and they do direct deposit. I had an offer for a new account that offered {$200.00} after 90 days of opening a new account and having direct deposit and a min of XXXX the checking account would receive the deposit. I went over to the branch and asked if I can open the account or had to do it online. The lady that attended me said it was not problem. She said She would do all the paper work for me and after 90 days I would received the {$200.00} deposit.
Well its been 120 days now and I have asked and they are always giving me the run around. There was also a man complaining at the branch when I went also with the same issue.
I asked to speak with the manager but they would never let me talk to him. I called the XXXX # and put in a complain and they told me that I did not open the account correctly. I explained that the branch opened the account and I was told everything was fine no problem that I would received the {$200.00} in 90 days. I keep getting the run around, I complained again and was contacted by a lady named XXXX from the XXXX # and she explained that at the time I opened up the account 2 offers were going on. 1 for Branch and 1 for Online accounts. She explained that the manager would take care of this for me and I would receive my money since it was not handled appropriately. Since then the manager contacted me 2 weeks ago and said he was very busy and would call me the nest day. I have not heard from anyone and every time I call they are very unprofessional and give me the run around. I have other banks I use and I have never experienced this type of customer service before. I left several messages with the manager and never receive a call back.
Product: Credit reporting or other personal consumer reports

Last month I received a drop in my credit score because of a collection from XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX, DE XXXX randomly showing up on my credit report. I wrote a letter for this agency to provide me with a contract that has my signature. It has now been over 45 days and i have yet to receive anything. I have no knowledge of this account and i demand that it be remove from my credit report.
Product: Credit reporting, credit repair services, or other personal consumer reports

XX/XX/XXXX-XX/XX/XXXX credit usage is not being reported correctly. I've tried several times to get this matter corrected by calling the bank and the credit bureaus but no success. Also all three bureaus are reporting different I would like all 3 to be reporting the same. Can someone please help me
Product: Credit reporting, credit repair services, or other personal consumer reports

I originally sent TRANSUNION a dispute letter regarding 6 late payments to XXXX on XX/XX/XXXX. ( One letter for each late payment, 6 letters total. ) I asked for any documentation associated with this account bearing my signature. In the absence of any such documentation bearing my signature, I requested that this information be immediately deleted from my credit file. They responded with an updated version of my credit report simply verifying the information without proof. 
I then sent out a second letter dated XX/XX/XXXX, giving them 15 days to do a reinvestigation in hopes of getting this issue resolved. They did not respond within the 15 days which is in violation of the FCRA. 
I would like your help with this issue. 
Thank you
Product: Credit reporting, credit repair services, or other personal consumer reports

I wrote letters and call transunion about the recent inquiry on my credit report and they fail to investigate and help me with this inquiry issue
Product: Student loan

XX/XX/XXXX Dear CFPB, Navient remains a thorn in my side and continues to lie, mislead and when I ask for assistance from their Office of Customer Advocate, what I get is a person named XXXX XXXX who I view and as Id imagine any judge in this country will see as an advocate for Navient ; not the customer. This is a company that is being sued by five States and the CFPB. 

As you will see in this complaint. XXXX changed a document on page 31 ( last page of attachment [ Navient XX/XX/XXXX COPY ] ) stating FALSE information in order to make me pay more interest and bluntly creating false information which has to be committal of XXXX on her part. My XXXX is attached as well, states that my XXXX was approved XXXX XXXX Approved XXXX COPY ). 

Furthermore, as you will see in her letter, she states, Unfortunately, we are unable to transfer your loan to another lender. How is this helping me as a Customer Service Advocate? On the contrary. Shes saying, Im stuck with Navient and therefore without can not have another Student Loan provider. Is this a JOKE? 

Further, furthermore, XXXX is not proving me with any loans that were already paid for before XXXX. Why would I pay for loans that dont even exist? 

This company has pushed me to defer and to claim forbearance for many many many years. Do you think me or any sane person would ask for XXXX XXXX instead of a plan that would allow them to avoid it? Are you serious? This is a joke. NO judge, I believe would put a person as such financial risk and subject them to the levels of stress, anxiety and corruption as Navient has done to MILLIONS of people. Persons they call customers. 

Here 's another lie, " Additionally, it is important to note that the majority of your deferment or forbearance requests were submitted electronically, without speaking to a representative. '' I called and spoke to your reps all the time. You just prefer to lie and say I didn't. Your track record of lies speak for itself. 

And they keep up with this XXXX, You first enrolled in XXXX in XX/XX/XXXX ; however, we first sent you notification of repayment options, including XXXX, on XX/XX/XXXX. 

I never received any information about the XXXX until I first read an article in Time magazine. I demand those year be retracted and an apology letter sent along with some major loan forgiveness asap. 

While I was studying for my second Masters and PhD, Navient was still trying to get me to take out loans. This was in XXXX, XXXX, XXXX and I think XXXX. 
The buck STOPS here Navient.
Product: Money transfer, virtual currency, or money service

I deposited a total of {$4300.00} in a Coinbase account from XX/XX/2019 till XX/XX/2019. Then on XX/XX/2019 I could not access my account. The following day i revived a response to my 30+ emails saying my account was hacked and they would unfreeze it within 5 days. when i was finally able to get in, half of my funds were missing and the account was still frozen until i pad them XXXX to resume trading. I refused and there days later my account was empty and they are saying i still owe them XXXX for trade fees??? I have no idea but they refuse to return my funds and are asking me to pay them to keep my account open.
Product: Checking or savings account

I received {$10.00} at bank of america. I wasn't allowed to spend all of the funds. They knew I needed to spend down the funds in a timely manner. They kept freezing account saying fraudulent activity an did not give any reason for saying fraudulent activity. I took a photo of Supervisor bank teller I tried withdrawing in person in merced. I was at the bank in person with ID an bank card.. She ignored me a few minutes an removes security verification cell phone number preventing me from unlocking my bank card..Also it not required unlocking debit card. when your in person at the bank with ID to withdraw funds.. This bank of america in XXXX was intentionally sabotaging and tampering
Product: Checking or savings account

I have been a long time customer of Wells Fargo Bank. On several occasions I was charged checking account maintenance fees when I was told the account was free. When I inquired about the fees I was convinced to open an additional account with them to avoid monthly fees. I did this for several years before I went in and consolidated my accounts
Product: Credit reporting, credit repair services, or other personal consumer reports

I value you setting aside some margin to FIX a portion of the data in my credit document ; notwithstanding, there are still a few accounts to be updated. Section 609 ( a ) ( 1 ) ( A ) and 611 ( a ) require the credit bureaus to confirm these accounts ( 1 ). ( A ). 

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Product: Credit reporting, credit repair services, or other personal consumer reports

TRANSUNION, HAS NOT DONE A ACCURATE JOB OF INVESTIGATING A PUBLIC RECORD THAT THE COURTS HAVE WITHDRAWN AND IS NOT ON XXXX XXXX XXXX XXXX, TRANSUNION CONTINUES TO VIOLATE MY RIGHTS SET BY FCRA AND TAKE NO RESPONSIBILITY IN THERE ACTIONS
Product: Credit reporting, credit repair services, or other personal consumer reports

Closest option that I took to best describe my problem. The problem is Experian. Their was a 90 day fraud alert placed on my three credit bureaus in XX/XX/2018. I need to know if that has been lifted from Experian as the 90 days has been past. Every time I call them I can never get through to them. They either do not recognize my number or a never ending ads saying for example that I can win a trip to this place or that place. Things like that. I can never get through to them ask them if the alert has been lifted. It if has not could they tell me what I need to do to lift it.
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the fair credit reporting act the following creditors have violated my rights : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 USC 1681 Section 602 States that I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1666B : A Creditor may not treat a payment on a credit card or installment account under an open-end consumer credit plan as late for purpose.
Product: Debt collection

This account showed up on my credit report with all three credit bureaus, XXXX, XXXX, and XXXX on XX/XX/XXXX and XX/XX/XXXX. My identity was stolen in XXXX of XXXX and for the past 13-14 months I have been having to dispute bogus accounts, freeze my credit, change my phone number, etc. The debt collection company is called National Credit Systems out of XXXXXXXX XXXX I have never once been to XXXX and the address the company they had was in XXXX and I never have once lived in XXXX. I want to report this as fraud and get this taken off all my credit reports before it destroys my credit.