Product: Mortgage

XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, I am writing to inform you of numerous problems while trying to obtain a loan for my friend and client,, from PRMG. This experience has been the worst I have ever encountered in my professional life and I think you should be made aware of your companies and employees actions during this process. 
Please bear with me as this will be lengthy and all inclusive of our experience. 
In XXXX 2015, we found a beach house foreclosure in XXXX XXXX, XXXX we both fell in love with and decided to put a bid in which was accepted the next day. Our realtor XXXX XXXX suggested we use XXXX XXXX of PRMG as the lender, since we used both of these individuals to purchase our XXXX house. We informed XXXX XXXX that we were planning on renting out or selling the XXXX house and live in XXXX as our principle residence. 
We negotiated with the bank and secured {$8000.00} in repair costs and they were willing to give in a little more. I instructed our realtor to negotiate a XXXX repair allowance providing all necessary documentation. At this point we were happy and looking forward to a quick and pleasant closing experience. 
Then the nightmare began. I am not sure I can explain what happened so please bear with me. 
XXXX XXXX has a credit score of XXXX with a perfect debt to asset ratio and more than ample savings. In addition the XXXX house has close to XXXX in equity. So the logical choice was to have her name alone on the contract and I would oversee what I thought would be an easy process. 
It all started when XXXX asked for the usual financial information but did not ask for XXXX 's Tax returns. I spoke with her about this ( very strange as that is usually the first thing required ) and her response was she did not want to raise red Flags? I told her we were not hiding anything and we are upfront and honest people. I let it go thinking she was the expert in the field. Next she had XXXX write a letter stating why she was buying a house. Again I thought this strange but let it go. Her explanation was that the underwriters would have a problem with a principle residence status. I again told her our intentions. Well it turns out she was responsible for all the chaos that has ensued for months and we still have not closed on the property. 
XXXX then told me her " underwriter '' did not believe us and called it investment property. I again told her that we would furnish tax returns to prove XXXX resided in XXXX and worked in XXXX XXXX XXXX as a XXXX and traveled back and forth. We provided the XXXX XXXX pages at her request. ( she again said she did not want to raise red flags? ) XXXX retains a car in XXXX and stays at my house while working and comes back to XXXX when she has XXXX weeks off each month. She also retains her XXXX license for work purposes and uses my car when in XXXX. I explained this all to XXXX and her response was " well the tax returns do not prove anything as she could be doing this to avoid paying state tax ''. I then informed her I was a XXXX and she should not say something that she has no knowledge of tax wise and is totally untrue. She then proceeded to focus on the utility bills. In XXXX 's words " Since XXXX paid the bills online there was no proof that her primary residence was XXXX ''. I sent her all the water bills which come to the XXXX address but the electric bill is only online and is sent nowhere. 
I then get an email that the " underwriters '' found a pre-foreclosure property in XXXX with her name attached. I thought she was kidding. It turns out that it is her Mother 's house that has been paid off for years and XXXX has no ownership interest. She made XXXX bother and upset he