Product: Debt collection

My girlfriend and I signed up for a gym membership in the Spring of XXXX. By XXXX, there was no use for the gym membership as we were planning on moving and the gym was in talks of relocating ( since relocated to a new facility ). My girlfriend created the account and was the primary holder of the account responsible for payments. She had tried multiple times to cancel the account but XXXXXXXX XXXX XXXX made it impossible to close the account, she ended up paying {$900.00} in past due fees from their lack of timely and helpful information that allowed her to close the account. She was finally able to file a dispute with her credit card company and officially close out the account in XXXX of XXXX... so I thought. Unknown to the both of us, the account was actually transferred to my name where I was responsible for making monthly payments. I never received any correspondence, electronic or physical, of this account update. None of my payment information was ever shared with XXXX XXXX XXXX but the account was still being held active for monthly charges. During XXXX of XXXX, a number that appeared as " spam risk '' continued to call me 4-5 times a week until I finally answered due to the sheer amount of calls I was receiving for 3 weeks. After I answered, I learned all of the information I mentioned above had been going on for the last 8 months. The company that reached out was XXXX XXXX, who gave me a bill for the months of missed payments and also a late fees/cancellation fee of an extra {$100.00} to cancel my account. The worker from XXXX XXXX was not helpful, rude, and not forthcoming with any meaningful information on why this happened. I expressed my annoyance and said that I planned to seek representation for further investigation on the situation. One month later, a new " spam risk '' number called stating they are a lawyer/collection agency collecting a debt on behalf of XXXX XXXX and XXXX XXXX XXXX and the amount due had increased by {$50.00} with no explanation why. The name of this collections group is " Aldous and Associates ''. After I learned they were reaching out regarding the XXXX XXXX XXXX situation, I called them back and requested information ( timeline of correspondence, payments, changes to the account, notice of gym relocation, etc. ) that I could provide to my representation regarding the matter. I was transferred to a supervisor who I was supposed to be transferred to immediately but instead had to wait 45 minutes before I was able to speak with them. The supervisor again was rude and apprhensive to be helpful in anyway. He then immeditaely hung up as soon as mentioned seeking representation and still has not sent me any of the requested information nor the collection notice that he stated would be sent to me. I also have sent a physical letter to their office ( what they told me to do as the only way to seek the additional information I was requesting ) which has not been respondd to in almost 3 weeks now. I'm reaching out because from my own research many others online are having the same experince with this specific " Aldous and Associates '' collection company. They are not providing adaquate information nor taking the due dillengence to properly contact and address claimants they are trying to go after but then destroying peoples credit scores. Thank you for your assistance with this matter, I hope we are able to address these concerns and come to a suitable resolution.