23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit reporting, credit repair services, or other personal consumer reports

Upon reviewing my updates, the incorrect information was still found in my reports which I believe has been taken care of due to the written appeals I sent. The last letter sent to the 3 Credit Bureaus was XX/XX/2022, but no response was ever received from them to date. Thus, their action has violated the Fair Credit Reporting Act, 15 USC Sections 1681i, which states that continued reports of the unverified information without any proof provided, within the time allowed by law, is not authorized. The following accounts listed below are still reporting on my Credit Reports and need to delete immediately : XXXX  XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX  XXXX XXXX, XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

NCTUE stated : " XXXX XXXX XXXX has advised the NCTUE that the accounts have been updated within their internal systems to reflect a zero balance and XXXX XXXX XXXX sent an update to the credit bureaus XX/XX/2021. It can take up to 120 days for the update. The NCTUE has agreed to review the consumers data report periodically to verify the updates have been made. '' XXXX XXXX XXXX zeroing out fraudulent accounts has nothing to do with me. The three XXXX XXXX XXXX accounts # XXXX XXXX, XXXX, and XXXX never belonged to me and should have never been placed in my name since XXXX XXXX XXXX was never able explain why these accounts were placed in my name. 

Further, the issue I have with XXXX XXXX XXXX is currently in arbitration. If XXXX XXXX XXXX can not state with specificity why it maintains that I am responsible for the three accounts by continuing to report same, why is it fair for NCTUE to continue to collaborate with XXXX XXXX XXXX to deceive a consumer and NCTUE not follow its own dispute protocol.
Product: Credit reporting or other personal consumer reports

Hello dear credit Bureau, I have noticing an error on this account. Ive been reporting it and it havent been fixed yet.

And this error is obstructing my ability to obtain credit or having a credit on a good standing To have the initiation of buying a house on the near future. 

1st. Account type default is not showing the exact account type on one of the credit bureau please I want that to be fixed 2nd. the open dates are not being accurate on these account please fix it so I can get a good standing on my credit.

3rd. The last reporting day on one of the account is not the correct I would like for you to fix it please.
Product: Credit reporting, credit repair services, or other personal consumer reports

I recently checked my credit report and noticed fraudulent inquires on my credit report.I reached out to the creditor to request the inquire to be removed and they have not removed it.These are fraudulent inquires and need to be removed immediately.
Product: Debt collection

more than 2 years ago, I ordered a phone XXXX on-line, while the phone was said to be out of stock online after I had placed the order I called an agent and asked them to cancel the order, the next day not only did I receive XXXX phone, but XXXX. I rejected the receipt XXXX and sent it back to XXXX, what was I to do with XXXX phones? Since this was a very high end phone, it required a high end data plan. which I got. On a monthly basis I kept getting billed for XXXX additional lines ; 1 ) for the phone I kept 2 ) for the phone I sent back. I called XXXX about this and they said that they had not received the second phone yet but that I should check back. A few billing cycles had happened and I kept paying it. My account then had gone to collections as I refused to pay the excess fees because I only had XXXX phone, their records did n't show any calls coming in to the second line they were charging me for. My account was sold to the collection agency called Diversified Consultants with whom I tried to settle. Before I tried to settle I called XXXX and asked them if they had received the phone in their inventory, by then they said yes, but I had to deal with the collection service to settle the account. I spoke to an XXXX XXXX, several times to attempt to settle this, even though they say the conversations are recorded for quality, they have still not been able to produce XXXX. They agreed to take XXXX payments from my account totaling {$450.00} to clear this debt up and to send them a letter. This was back in XXXX 2014. Recently I ran my credit report to see if I could qualify to get a home loan, and this thing pops back up in my credit, but now the account has been sold to XXXX XXXX and there is still a balance of {$800.00}. I called XXXX XXXX and explained my situation and they were unable to help me as they said I needed to get a receipt of payment from Diversified Consultants. I called Diversified and they are not stating that all I paid was the fees I felt I owed and not what was really due, that I had to dispute the rest of the amount XXXX, I asked them what about the letter I sent them, they said that they did not receive it. I have moved and can not locate the blasted letter but I know I sent it. I 've tried to get a hold of them, they are not helpful. I spoke with someone who actually wanted to help and said they would send me a letter confirming the amount they had received. I received the letter a week late stating that I still owed THEM XXXX {$800.00}. I received the letter by email, attempted replying to it and the email bounced back. I also attempted calling and only go routed around and eventually dropped. I need this removed from my credit report, it was a mistake on XXXX behalf not mine.
Product: Money transfer, virtual currency, or money service

I transferred XXXX dollars from my XXXX  CHECKING ACCOUNT to my BANK OF AMERICA SAVING ACCOUNT on XX/XX/XXXX, and still, I haven't received the money. Today 's date is XXXX, XXXX. 2022. 
After 5 or 6 visits ( maybe more ) to both banks in order to find an answer, XXXX XXXX gave me proof of payment, meaning that the check was paid to BoA, so seems that XXXX did it right and the problem is with BoA. 
Today I went to BoA where I've been very well treated every single time I went. The representative and her manager apologized to me for the inconvenience despite the fact they are not responsible and offered to me come back with a solution by the next Monday. 
On top of that my XXXX cards ( from BoA and XXXX ) were cloned, so I can't use them until I receive the new cards. 
I'm trying to figure out how to manage my payments. 
Hoping for a solution. 
Thank you!
Product: Debt collection

In 2012, I moved from an apartment where I had FIOS Triple Play service to a home I purchased. I asked the XXXX representative before I moved would I be able to continue the triple play option at the new address and the representative said, Yes. However, when the technical attempted to install the service, cable services were not available. The internet and telephone services were available. Since I was interested in the triple play option, I called XXXX and notified them that I was cancelling the service. The representative instructed me on how to return the equipment and I received the mailing label to return the equipment and I returned the equipment as per the representative 's advice. In the meantime, I went with a competitor and was able to receive cable services and I thought nothing of the XXXX account until I was contacted and I was informed that I owed {$390.00}. in telephone services. I let the caller know that I did not have the service and I returned XXXX 's equipment and I canceled the service. Speaking with the collection agent was like " talking to a brick wall ''. They assumed that I was lying and I let them know that I was not paying for a service I did not have. In the interim, this charge is on my credit report and therefore damaging my credit score. 

The address I moved from ( XXXX 2012 ) - XXXX XXXX XXXX XXXX, XXXX DE The new address I moved to ( XXXX 2012 ) XXXX XXXX XXXX, XXXX, DE If an investigation is conducted, it is fairly easy to find out whether or not the services were available during this period.
Product: Credit reporting or other personal consumer reports

I am a victim of identity theft. The information attached below, which appears on my credit report, does not relate to any transaction ( s ) that I have made. It is the result of identity theft. I do not have a record of doing business with these companies. I have documented all correspondence with your company. Please remove these fraudulent accounts, as you know they are in violation of the Fair Credit Reporting Act. I am the primary consumer of the complaint and there is no third party involved. This complaint was not submitted in error. Attached you will also find my ID as proof of my identity and my Proof of Address.
Product: Credit reporting or other personal consumer reports

Im submitting a complaint to you today to inform you I was the victim of identity theft. I researched on how to remove the fraudulent items in my report and found that I need to visit FEDERAL TRADE COMMISION or https : //www.ftc.gov to file a report and Per FCRA section 605b Credit Reporting Agencies are required to remove/block any items listed on an id theft report. Please find the ATTACHED documents to assist in the blocking of the erroneous information which is being posted to my report.

Here is the list of items which do not belong to me or were opened without my permission. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  According to FCRA Section 605B ( a ) the CREDIT REPORTING AGENCIES shall block any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
Product: Debt collection

I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX XXXX : XXXX. XXXX, XXXX XXXX  Inquiry : XX/XX/XXXX I do not recognize these companies nor did I apply, I am guessing someone who stole my wallet at that time had my identity and applied for all these things. This is incorrect Credit reporting on my end, and I am suffering loss due to these hard inquiries I have not applied for The Fair Credit Billing Act ( FCBA ) is a 1974 amendment to the Truth in Lending Act that puts in place consumer protections against inaccurate or fraudulent credit card charges and other billing errors.

If unheard please refer toSection 623 ( a ) ( 1 ) ( B ). If a consumer notifies a furnisher that the consumer disputes the completeness or accuracy of any information reported by the furnisher, the furnisher may not subsequently report that information to a CRA without providing notice of the dispute
Product: Credit reporting or other personal consumer reports

XXXX credit card has been reporting on my credit that my card is past due but wont fix the situation, Ive called repeatedly and asked them to send me paper bills every month, I have XXXX cards through them, they send me paper bills for XXXX account but not the other, they wait XXXX months and then report your card as past due even though Ive requested paper bills, I pay all my bills every month in full, I work hard to make sure my credit is good and XXXX has been reporting false information. I told them I can pay the account in full to get me current but they refuse to do so even though its their fault, I dont know what to do at this point besides lawyer up and sue.
Product: Credit reporting or other personal consumer reports

15 US CODE 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. I HAVE ATTACHED MY FTC REPORT TO THIS COMPLAINT TO PREVENT FURTHER STALL TACTICS FROM EXPERIAN
Product: Credit reporting, credit repair services, or other personal consumer reports

I noticed on my Equifax report that a credit line of $ 30k does not belong to me. I do not have a credit line this large. I called Equifax and they said " it belongs to me ''. I don't have an account with XXXX XXXX. I went to a XXXX XXXX location in my area and explained the same thing to them. I got the same result. This is not my account as I don't have any credit line with XXXXXXXX XXXX or for this large of credit line. Everyone refuses to remove this fraudelent account off of my credit report.
Product: Credit card or prepaid card

In XXXX I received a letter in the mail notifying me that I was approved for a promotional balance transfer of 0 % APR for 12 months. I got online and requested the balance transfer on my Amazon rewards credit card. I continued to use the credit card for amazon purchases. On my XXXX and XXXX bill, I was charged interest even though I paid down my balance to the balance transfer amount, which per the promotion would be charged 0 % interest. I called Chase to correct this error and they explained that payments are applied to the newest balance first and refused to refund the interest and correct my promotional balance. The advertisement was unfair, deceptive and not an accurate representation of the promotion being offered.
Product: Mortgage

I appreciate your help with the spirit of the Cares Act. This issue I have with a mortgage loan with BB & T Bank and applied and received a forbearance for their home mortgage. In the Cares Act it states that when borrower request to end forbearance and begin making the mortgage payments that the lender / service provider : By extending the term of the loan for some amount of time to pay back the missed payments. For example, if provided a six-month period where you dont make a mortgage payment, your mortgage servicer could add six months of payments on to the date when the loan is scheduled to be paid off ( the maturity date ). This would be one form of a loan modification. BB & T on XX/XX/2020 sent letters that they will be able to provide this type of loan modification. Now at this time after talking with BB & T today they are not making this loan modification but they asking for lump sum payment and no loan modification as mentioned before. I was informed this is a recent policy change that affects all home mortgages in forbearance. I have ask to speak to a manager to clarify this and to receive documentation to this effect and still waiting for a reply. BB & T is a local institution and I am requesting someone to reach out to them from your office to discuss this policy change that goes against the spirit of the Cares Act and puts undue burden on anyone in mortgage forbearance.
Product: Credit reporting, credit repair services, or other personal consumer reports

After I made the decision to use my rights under FCRA, I was looking to challenge any inaccurate information in my credit reports. By fighting back against this injustice, I am ensuring that the information on my credit report is accurate and reliable. I have every right to challenge any inaccuracies in a manner compliant with federal law when they are impacting my credit score and my ability to get loans. You have to follow proper procedures if these claims are in your system and to be used in my credit reports! 

I am writing to inform you that I have received a copy of my credit report and it has come up with some errors. You reported several wrong personal identifiers in the file, which may jeopardize my identity if they are not changed immediately! I want this resolved as soon as possible so please remove all inaccuracies from your records before any bad consequences happen because these things can really harm someone's life.
Product: Credit reporting or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XX/XX/XXXX Trans Union LLC Consumer Dispute Center XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX To Whom It May Concern : I recently received a copy of my credit report, and I noticed some late payments posted on my credit report : XXXX XXXX ACCT # XXXX Remove late payments from XX/XX/XXXX and XX/XX/XXXX XXXX XXXX  acct # XXXX Remove late payments from XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX acct # XXXX Remove Late Payments from XX/XX/XXXX Your company is in clear violation of the law. Under 15 USC 1681b- permissible purpose of consumer reports, THE LAW CLEARLY STATES ( a ) IN GENERAL Subject to subsection ( C ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.

Did I give you written instructions to furnish this on my credit report?

Furthermore, the FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS. Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) Subject to section 1681s-3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report.

Delete the above late payments from my consumer report, this agency is in violation of 15 USC 1681.

Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 1. Defamation of Character ( per se ) 2. Negligent Enablement of Identity Fraud 3. Fair Debt Collections Practices Act 15 USC 1692g violations.

4. Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best regards, XXXX XXXX
Product: Credit reporting or other personal consumer reports

Re : XXXX XXXX credit score Fair Credit Reporting Act violations Date : XX/XX/2023 Item Disputed Account name - XXXX XXXX  Account number - XXXX Explanation of why you believe the information is inaccurate History reporting as a new chargeoff even though the account was charged off XXXX years* ago Experian Additional comments Every time I dispute this account my score drops when they update the descriptors/history. XXXX XXXX was just reported as a new chargeoff for an account that was charged off 6 YEARS AGO! This dropped my score another XXXX pts ( see attached supporting documentation )! A XXXX year old* account that was charged off XXXX years ago* should not be dropping my score anymore. Im so tired of this fraudulent account that isnt even mine. 

Derogatory marks are supposed to have less of an effect over time, but the way this account is being reported, the opposite is happening. This is a Fair Credit Reporting Act violation! Because of these Fair Credit Reporting Act violations, Ive been denied credit numerous times! Fix this reporting error so my credit profile is accurate and my score is corrected. This is the only negative item on my report all of my other dozens of accounts are pristine. DELETE THIS ACCOUNT!
Product: Credit reporting, credit repair services, or other personal consumer reports

Fraud and identity theft Debt is already discharged
Product: Money transfer, virtual currency, or money service

On XX/XX/21 my Coinbase account was hacked. I received an email that my password was changed, which I did not initiate. So I called the " customer service '' number, which was a recording asking if I'd like to lock my account. I did. I can not recieve emails from Coinbase, as it appears the hackers changed my email address associated with the account as well. So I opened another account with a new email address, filed a support claim and received a case #. I have emailed, send DMs on XXXX and XXXX, and heard nothing back, other than an email with instructions to protect my account, which I have no access too. My fear is that my identity information has been compromised, and that my funds are being stolen. There is no way to speak to anyone associated with this company. It is as if my money has just disappeared, and I am beyond XXXX out and emotionally distraught. I am being harassed by scammers as well, who are falsely claiming to work for Coinbase. This situation is a disaster and I am not being helped by anyone. I am desperate for help.
Product: Debt collection

I was contacted by a company calling itself XXXX XXXX XXXX about a debt from a repossessed vehicle XX/XX/XXXX, almost XXXX years ago. The original loan was through Huntington Bank. They even called my parents home which I have n't lived at since XX/XX/XXXX. I was told they were taking legal action against me if I did n't clear the debt immediately. She then tried to get a credit card number from me. I asked for the business address which she refused to give me, then she hung up the phone. The caller id from the call was XXXX. When you call that number it rings then just hangs up. The number that was left on my answering machine was XXXX XXXX XXXX XXXX. Someone answers that number with a simple " hello how can i help you? '' A search of the internet for " XXXX XXXX XXXX '' yields no results.
Product: Credit card or prepaid card

With my recent credit report, there is late payment marked on it. I did not occur any late payment. I always made sure that I paid on time, why there is a mistake in my credit report? Did you thoroughly check it? The following accounts needs to be rectify : XXXX / {$700.00} / XX/XX/2022 XXXX  / {$4100.00} / XX/XX/2022 XXXX  / {$3900.00} / XX/XX/2022