23daVinci/CFPB_Complaints huggingface dataset:
Product: Mortgage

RE : Loan with Statebridge Company # XXXX The above mentioned loan was in the name of XXXX XXXX, my mother. I, XXXX XXXX, was trying to payoff her bills, because of her XXXX and later her death. I was never on this loan. The beneficiary of this loan was a XXXX XXXX with XXXX children named. I being the XXXX was paying my deceased mother 's debt, which included the above referenced loan. The XXXX mortgage that I was paying was with XXXX XXXX, which I always paid on time. Then, XXXX XXXX sold the loan to XXXX XXXX, again with no problems and always on time. In XXXX 2015, XXXX XXXX sold the loan to Statebridge Company, and here is where it gets crazy. First there was a credit on my account saying that I overpaid. Then in XXXX I sent Statebridge a payment of {$1200.00}, in which, Statebridge returned the check a month later, but I had already sent out XX/XX/XXXX 's payment. I called XXXX XXXX numerous times, but NEVER received a response from her. Finally, I contacted Statebridge and spoke to someone else, who informed me that the loan matured and the total amount was due. When I asked for some help to resolve this, Statebridge flat out refused to help me, stating that my name was not on the loan. So then, I was forced to get a loan, in my name, with XXXX XXXX XXXX to pay off my mother 's loan. After I received the payoff letter, XXXX turned around and recorded on the credit bureaus, that XXXX XXXX was in default of XXXX months, on a loan that was in XXXX XXXX ' name. Also, XXXX told us that we could go online to file under loss mitigation, when in fact, there is no such place on their website to file such reports or complaints. Because of Statebridge 's falsely stating that XXXX XXXX is in default, XXXX XXXX XXXX is stating that my loan with them is fraudulent and is now being investigated.
Product: Checking or savings account

THEY HAD NO REASON TO CLOSE MY ACCOUNT AN WHEN THE BANK CLOSED MY ACCOUNT THE BANK NEVER SENT ME MY MONEY WHEN THE BANK CLOSED MY ACCOUNT!!
Product: Credit reporting or other personal consumer reports

Subject : Final Request for Correction of Credit Information Before Formal Complaint Dear Sir/Madam : I am writing to you once again regarding the inaccurate information on my credit report related to incorrectly reported late payments on my credit card account number XXXX. Despite my previous letters dated XX/XX/year> and XX/XX/year>, I have not received confirmation of the correction, nor have I observed any changes in my credit report. 

According to the Fair Credit Reporting Act ( FCRA ), specifically sections 15 U.S. Code 1681i and 15 U.S. Code 1681s-2, you are obligated to correct any inaccurate or incomplete information in credit reports and ensure the maximum accuracy of the information contained in consumer files. Additionally, 15 U.S. Code 1666b requires creditors to send periodic statements with the necessary information at least XXXX days before the payment due date. Non-compliance with this regulation has resulted in the appearance of late payments on my credit report, adversely affecting my credit score. 

This is my final request for a reinvestigation and correction of the inaccurate information related to these late payments on my credit report. Attached are copies of the previous correspondence and any additional documentation necessary for your investigation. 
Details of the affected payments are as follows : XXXX. Date of reported late payment : XX/XX/year>, XX/XX/year>, XX/XX/year>, XXXX XXXX If the necessary corrections are not made within 15 days of receipt of this letter, I will proceed to file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and consider other legal actions necessary to protect my rights. 

I expect to receive written confirmation of the actions taken to correct this information and ensure compliance with the relevant regulations. 

Sincerely, XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX Account XXXX  # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
Product: Credit reporting, credit repair services, or other personal consumer reports

My identity was stolen and they open a account that I was unacknowledged of. I have contacted the fraud department someone else name and address pop up under my social and phone number.
Product: Mortgage

Paramount Equity Mortgage has strung me along for 10 months, telling me each month that we would be closing that month - only to learn today that there will be NO closing. They dropped me like a hot potato with no realistic reason. I have jumped through hoops to get my mortgage closed, two appraisals, submitted every piece of paper document they could dream up to ask for, had court orders, new survey, etc ... ..only to be dropped because they say their underwriters would n't write the title insurance. Do n't you think they would have known that early on???? It 's a bad place to try and do business, a total waste of my time and MONEY.
Product: Credit reporting or other personal consumer reports

I am writing to dispute an error in the reported monthly payment amount for my XXXX XXXXXXXX XXXX XXXX  account ( Account Number : XXXX ). According to the information provided by your bureau, the amount I am reported to pay monthly is incorrect. I believe that the reported amount does not accurately reflect the payments I have been making. The correct amount should be {$25.00}. Please update my report to reflect this.
Product: Checking or savings account

On XXXX XXXX XXXX disabled my online account without notifying me. That same day I called up and they explained to me that the account was disabled due to a rejected power of attorney issue involving my son and that they would walk me thru reopening my account. I was able to do so that evening. However the next day on XXXX XXXX XXXX once again disabled my account without letting me know the reason why. When I call they informed me that " It was disabled at the management level '' and they have to " email them '' to find out why. I was told someone would call me back before the end of the day but I didn't receive a call.Same thing happened the next day on XXXX. The stock market has been volatile and I need to be able to properly view my online account so I can make proper financial decisions. When I said this to XXXX XXXX they said " we can make trades and move money if you need us to '' and I told them that they are missing the point. On order to know what trades to make I need to view my online account so that way I can view the entire picture for my account and buy and sell stocks accordingly.
Product: Credit reporting, credit repair services, or other personal consumer reports

I already disputed this account XXXX XXXX  with account number XXXX and it was deleted from XXXX  & Experian in my credit reports. However, on my updated credit reports XX/XX/2021, the account appeared again as a new item but under a different name which is XXXX XXXX XXXX ( but obviously the same as it is still XXXX XXXX ) with the same account number XXXX and is reporting negative under XXXX  & Experian. I've attached a copy of my credit report summary showing that it has been deleted and was added back again. I want this to be removed as it is very illegal to add on removed fraudulent accounts. This is a scam and I want this to be thoroughly investigated promptly. This inaccurate account is being reported negative in my credit records again and is hurting my financial stability. I have disputed this and was deleted but it was added back again.
Product: Credit reporting or other personal consumer reports

To Whom It May Concern, Your recent business practices have been distasteful, reckless and irresponsible. The dereliction of your lawful duties to protect my consumer credit report from inaccurate information represents either the willingness to participate in fraudulent activity or malicious incompetence by your companys staffed employees. My disputes have not been taken seriously. 

This letter is a formal complaint addressing the reporting of inaccurate and incomplete credit information within my credit profile. I am deeply concerned that inaccurate information has been included in my credit report, and its distressing that theres been a failure to uphold reasonable procedures to ensure the maximum possible accuracy in the credit reports published. 

According to the Fair Credit Reporting Act ( FCRA ), Section 609 ( a ) ( 1 ) ( A ), theres a federal obligation to verify the authenticity of any and all accounts posted on a credit report by physically verifying the original signed consumer contract. Failure to do so opens the possibility of fraudulent accounts being included through fax, mail, or email submissions. 

I demand verifiable proof, such as an original consumer contract bearing my signature, for the accounts listed below. Failure to provide this proof signifies a violation of the FCRA : The following accounts are not associated with me and indicate potential identity theft or fraudulent reporting : XXXX XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hard Inquiry from : XXXX  XX/XX/2022 I demand immediate removal of these accounts from my credit report. 

I am also invoking FCRA Section 605B, which specifically addresses identity theft and the obligation of credit reporting agencies to block fraudulent information resulting from identity theft. Given the inclusion of current and previous accounts that do not belong to me, I urge an immediate investigation into potential identity theft concerns and request that these fraudulent entries be blocked from my report. 

Moreover, I respectfully request proof of these alleged items, specifically the contract, note, or any instrument bearing my personal signature. Failing that, these items must be promptly deleted from the report. The inclusion of such entirely inaccurate and incomplete information represents a serious error in your reporting. 

Under federal law, you have thirty ( 30 ) days to complete your investigation. I also request that the description of the procedure used to determine the accuracy and completeness of the information be provided within fifteen ( 15 ) days of the investigations completion. 

Furthermore, I demand the names, addresses, and telephone numbers of each credit grantor or other subscriber to my credit report. 

Your immediate attention to this matter is imperative to rectify the potentially fraudulent entries affecting my credit report.
Product: Mortgage

I took out a conventional mortgage with U.S. Bank Home Mortgage a year ago to purchase my first home. 

I opted at that time to escrow my County taxes and Hazard Insurance monthly so that they would be paid automatically twice a year. 
At closing, I had put a deposit of {$3500.00} in anticipation of 6 months of property taxes. Thereafter, {$670.00} has been deposited into the escrow account monthly. I was given the impression that the Bank had correctly calculated these figures based on county tax rates and homeowner 's insurance premium, information that was retrievable to them.

I understand that County taxes and homeowner insurance premiums can change year to year and that these are my responsibilities. I was not prepared to receive an Annual Escrow Account Disclosure Statement with reported SHORTAGE of {$2900.00}!! Additionally, my escrow Deposit will increase from {$670.00} to {$840.00} monthly!

This obviously comes as a shock to any first time homeowner. 

I have called the US Bank customer hotline to determine the cause of this shortage. The representative points to yearly changes in County taxes and Homeowners insurance as probable cause of this shortage, but I point out that the increases don't add up to {$2900.00}. 

I have reached out to the Loan Originator from U.S. Bank but he tells me to call the 1-800 hotline and that perhaps a lower tax rate was used and not adjusted in the final closing documents, to paraphrase. 

I think I demand a better and thorough explanation from U.S. Bank. It makes me feel that I agreed to terms of a mortgage ( along with an annual escrow amount ) that was not fully accurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

I currently have a loan with XXXX XXXX, XXXX XXXX car Company. The payments are $ XXXX  monthly by XXXX. In XX/XX/2019 I notified XXXX XXXX I was changing banks from XXXX XXXX  to XXXX XXXX. I filled out the form well in advance and submitted it. The form stated that the new account would not be active for 14 days. To cover the automatic payments my previous XXXX account was left open with sufficient funds for over 90 days to allow my original XXXX to continue until the new XXXX became active. Without notification, XXXX XXXX  canceled my original XXXX and did not notify me for several weeks, by mail. Upon receiving this notification I immediately called XXXX XXXX  and brought the payments up-to-date. They waived the late charges and still reported a late payment in XX/XX/2019 to all three credit reporting agencies even though my original XXXX account was still valid. They did not notify me they were going to cancel my original XXXX and that I should make payments through another means until the new XXXX was active. I have called them and wrote them letters. Their response was once they report a late pay they will not reverse it. I contend I did not cause this late pay. It was caused by a flaw in their systems communication. I would like this late pay removed from all three credit reporting agencies.
Product: Debt collection

I vacated my apartment on XX/XX/2020. I informed my apartment in late XXXX. They tried to enforce a provisional 2 month notice to prevent auto renewal of lease and tried to charge me for XXXX. They did not notify me about the auto renewal as required by Minnesota State law to be applicable, I have documentation from the apartment acknowledging that they did not notify me. I directed them that if they wanted to pursue further communications and file against me they needed to direct that towards my lawyer. They never asked for any information about a lawyer I would have attained. They sent the debt to a Florida based company who does not know Minnesota law and did not inform me of said events. I contacted the debt collection agency sending them the information and statues that my apartment had ignored ( When I talked to my lawyer, they said it was very common for apartments to ignore the statute ) I gave them my information and they neglected to send any new statements or documentation. Instead they filed a second derogatory account against me, impacting my credit scores and hindering my financial situations. I have filed a dispute against them, but they're ignoring the steps they have to take to legally do things. Prior to filing my first complaint with the CFPB I was receiving robo calls from them roughly 1-3 times a day.
Product: Debt collection

1. XX/XX/2017 Received balance due notices from Drs. Presumed they billed primary insurance ( XXXX XXXX of Illinois and secondary coverage with XXXX. ). 
2. Phoned XXXX. office ( XXXX ) advised operator my name misspelled on billing notice and advised them that this may be the problem submitting bill to my insurance providers. Gave correct spelling and XXXX #. 
3. XX/XX/2017 received " XXXX XXXX XXXX XXXX notice. Name still misspelled, at XXXX, I phoned XXXX. and spoke with " XXXX '' advising her that my name was misspelled and that may be the reason why they are having trouble with insurance. 
4. XX/XX/2017 followed up conversation above with a hard copy letter and fax repeating error on their part and sent copy of XXXX Summary Notice. 
5. XX/XX/2018, received a collection notice from " First Federal Credit Control , Inc. '' with threat that unpaid balance will be reported to Credit Bureau. 
6. XX/XX/2018 filed complaint with CFPB.
Product: Credit reporting, credit repair services, or other personal consumer reports

Hi I am submitting this XXXX XXXX this isn't any influence and this is not a third party. XXXX has low and unfair credit number for me in their report. I have complained. The problem has not been resolved. my fico has me at a credit score over 719XXXX has me at a score around 590. That is a huge difference. XXXX paints me as a XXXX. my fico say I have good credit. What the heck is going on here. i have almost no debt and my identity was stolen causing my score to drop n i made this clear for 60 days straight with XXXX i spoke to a representative agent name XXXX and XXXX and XXXX from the fraud department I prefer to speak to a us rept but they refused they had me on mute for 4 hours which was hurtful I have a perfect repayment record. I have very low credit utilization. I have three negative credit items outstanding debt now. I have modest but ok income. Social Security. Something is wrong with XXXX. I do not understand why they are abusing consumers XXXXThis was a fist step towards attempting resolution. They kept lying telling me they disputed n its not reporting but it keep reporting this inaccurate information without my authorization. They refused or were unable to verify n remove the inquiries and its been 60days n they record the calls n admitted they had my police report n ftc and affidavit That was after attempting to contact XXXX more than 21 times. XXXX is an abusive company. They are supposed to be protecting consumers. They need to be reigned in. they are causing me XXXX XXXX and stopping me from getting this job offer n now im XXXX  n cant provide to my XXXX XXXX XXXX XXXX  PLEASE HELP ME PLEASE im XXXX now.with no help.
Product: Checking or savings account

I am filing a complaint with the CFPB regarding Capital One 's failure to deposit my direct deposit from my employer, as well as other incoming deposits. Capital One has attributed this issue to technical problems, which may constitute a violation of the Electronic Funds Transfer Act ( EFTA ), as it mandates timely access to funds. This situation raises serious concerns about potential breaches of consumer protection laws. I request your assistance in investigating this matter to ensure my rights are protected. Thank you.
Product: Debt collection

Company claims I have a debt that has been sent to collections. I have no knowledge of debt. When I attempted to call, a man asked if I was a different person. When I said no, they hung up.
Product: Credit reporting, credit repair services, or other personal consumer reports

I noticed 2 unauthorized inquires on my credit disclosure. The first inquire is dated XX/XX/2020, from XXXX/XXXX. The second inquire is dated XX/XX/2020, from XXXX XXXX. These old unauthorized inquires keep reappearing on my disclosure after I disputed them recently. Trans Union doesn't allow the consumer to dispute unauthorized inquire online. Why don't the Trans Union allow consumers to dispute inquiries? That needs to change it's very depressing and biased.
Product: Credit reporting

i had equifax credit monitoring i cancelled it, since they refuse to send me my credit reportafter sending them my identfification information like social security printouts, id cards andcredit cards bills, medicare cards copies of all with my XXXX XXXX XXXX on the informationfor all documentsw sent including the irs document of identiy theft declaration. i have calledthem on a number given to me by the FTC answered questions that only i would know, ibeleive thier employees are involved in a fraud operation or doing identity theft to consumers other agncies there is no problem getting my report, it has been 14 monthsand a total of XXXX spent trying to get my credit report.
Product: Credit card or prepaid card

I want to apply for Amex 's Blue Cash Everyday card, yet its website will not allow me to. There is nowhere to print out an application. In order to use its online application, I need to already have an Amex card, which I do not. I want to apply myself and get a hard copy of the completed application, yet there is no way to do this. I should not be forced to call AMEX to apply for a credit card. I should be allowed to complete an application myself for any credit card it advertises. This is not the case. 

AMEX engages in false and misleading advertising. 

See : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting or other personal consumer reports

I reported back on XXXX XXXX, that Experian was reporting an account from XXXX XXXX  that has been reporting for over seven years and should be removed after seven years ; see CFPB report XXXX. As of this date they are still reporting it. I have not gotten anything from them. THIS SHOULD BE REMOVED!!!!!!
Product: Credit reporting or other personal consumer reports

I LOST my wallet along with my SSN card long ago. I am a victim of identity theft. I have obtained a copy of my credit report online and there are multiple accounts reporting to my credit profile that are fraudulent. I have also found out that the accounts listed below are not connected to my current address : The information listed in this letter, which is reporting to my credit, does not relate to any transaction ( s ) that I have made. It is the result of identity theft. Incorrect Name - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Debt collection

Somehow this collection agency calling itself IC Systems got information about a medical bill that I am waiting to hear about financial assistance from the hospital about. I sent them a letter saying the debt was not valid. They did not send anything else to me. I just found out they put something on my credit report.