Product: Money transfer, virtual currency, or money service

- On XX/XX/XXXX I was informed by one of our higher-ups that we would be getting a performance bonus on our XXXX paychecks. My bonus would be for the amount of {$500.00}. 

- On XX/XX/XXXX I started 'shopping around " online for a loan in the amount of {$500.00}, however, could not find a loan with an 'attractive " interest rate and one that would work for myself and my finances at the moment, therefore, I gave up on the idea. 

- On XX/XX/XXXX I got a deposit in my XXXX account for the amount of {$500.00}. Since I had NOT agreed to ANY of the loans, and since my higher-up had informed me that we would be receiving a bonus for XXXX, and this deposit was made on the last day of XXXX and it shows the word " Merit '' next to it, and since XXXX is NOT my first language, I mistakenly put 2 and 2 together and thought that this all meant that it came from my good performance at work. 

- I was admitted at the hospital either on the night of XXXX and the very early morning of XXXX until XXXX. I almost lost my life last week. 

- On XXXX, I realized that there's a withdrawal for the amount of {$110.00} and had the name " Merit '' again attached to it. I went through a VERY traumatic experience and had no brain to address any of this upon my discharge from the hospital. 

- On XX/XX/XXXX, I see the word " Merit '' again in the form of a deposit, however, it was for {$0.00}. 

- Same thing happened on XX/XX/XXXX, so I decided to go to my bank and see what this " Merit '' stuff was all about and what I should do to fix this because I was confused. 
The banker kindly expressed who Merit was and the type of services they provide. Which is when it became abundantly clear for me that this has all been a mistake on Merit 's part.

The banker gave me their ( Merit 's ) phone number for me to contact them. I contacted Merit initially at XXXX ( XXXX ) XXXX on XX/XX/XXXX at XXXX to ask for a copy of the loan agreement with MY SIGNATURE stating that I agreed to any deposits or withdrawals or a loan AT ALL. The representative at Merit emailed me the XXXX XXXX at XXXX. I kept asking her where my signature was, and she stated multiple times that it would be at the bottom of the last page. I tried to explain to her over and over again that the contract did NOT have my name or electronic signature on the agreement part because I simply did NOT agreed to the terms of their loan. I INSISTED she sent me the copy she was looking at because I did not see the part where I agreed to their loan. At XXXX she ( Merit 's representative ) sends me yet ANOTHER copy of the Loan Agreement, again, no signature on the bottom. I continuously tried to explain that my signature was NOT on the contract and to please connect me with a supervisor because I needed answers. She connects me with her supervisor, and again, they provided XXXX assistance and would NOT address the missing signature on the loan agreement. I ended up hanging up. 
I called again at XXXX when I was a little more calm and requested to speak with a supervisor immediately. They connected me and it was a male this time. Again, no help. and no answers. I kept asking how come my signature was not at the bottom of my page and they are still counting that as me agreeing, to what he responded " UGH LET ME PUT YOU ON HOLD AND SEND YOU THE 'SIGNED ' CONTRACT ''. I waited for minutes and he did not get back on the line. I hung up because I was very upset. Immediately after hanging up, I received yet ANOTHER copy of the loan agreement, this time with MY electronic signature at the bottom. The SUPERVISOR signed on my behalf. 
- I went to my bank, provided proof, they stopped Merit 's withdrawals, and suggested I placed a complaint with you guys.

- Throughout this ENTIRE process, I realized that the reason I never got their emails, it's because Merit has an email address for me that I don't even use anymore. Not only that, they did NOT have my phone # connected to ANY loans. That's because there should NOT be any since I did NOT agreed to a loan with them or anyone.