Product: Debt collection

Have been dealing with the law offices of Brock & Scott for my uncle since XXXX  and still no resolution.  Here is the initial complaint and the details of the situation.  I have been dealing with the managing attorney XXXX XXXX  and still no resolution.From: XXXX XXXX Sent: XXXX XXXX XXXX 2019 XXXX XXXX Final Communication to XXXX XXXX:Ok I will advise my uncle to be prepared to go to court and retain council if needed. It’s unfortunate that your client is refusing to accept the XXXX settlement offered. I have already provided the proof he is on social security and also provided proof your process server was in the wrong by misrepresenting himself as an XXXX  delivery man. I have asked for the status of my uncles case and you are not answering my question and giving vague and misleading answers to me stating “if the your firm chooses to file a motion” then my uncle will receive a letter. This answer is not clear. I will continue to be involved throughout this whole process because I will not allow my elderly uncle on social security to be taken advantage of. If your client chooses to accept the offer let me know if not we will do what we have to do on our end to make sure the process sever and your firm is handled accordingly to the fullest extent of the law.Kind regardsXXXX XXXX XXXX XXXXFrom: XXXX XXXX Sent: XXXX XXXX XXXX 2019 XXXX XXXXTo: XXXX; XXXX; XXXX; XXXXCc: XXXXSubject: RE: XXXX XXXX Ref#XXXXHelloI am following up on the conversation I had with your firm representatives yesterday XXXX19.  My uncle XXXX XXXX Ref#XXXX  gave your representative XXXX XXXX authorization to speak to me on his behalf.After speaking to XXXX, I explained to her that the process server that served my uncle did not act accordingly and misrepresented himself as a XXXX package delivery driver for him to come out and answer the door and then he served him.  I asked her for the affidavit of service but it was not available in your system.  I also requested the application and charges so I can familiarize myself with this case.  She mentioned to me it was charged off and our firm received the claim in XXXX2019.  I asked to speak to an attorney with your firm and she said she is not allowed to transfer my call to an attorney because I was not an attorney?  My uncle is elderly and on social security and does not have the funds to pay this at this time.  He is very upset with how this whole situation has unfolded and is scared he will go to jail.  He actually went to the doctor yesterday and is not in good health.  I refuse to see him go through this and be taken advantage of because he is elderly and does not know how to handle this.  This is why I stepped in because I am familiar with the legal remedies and know for a fact he is exempt and judgment proof because he is a on social security and is not in good health.  I offered to send his social security award letter and XXXX   said this is not necessary at this time.  I would like to know if your client is going to move forward with seeking a judgment when I have advised your firm of his hardship?  I then was transferred to your supervisor XXXX XXXX.  She explained the same to me as the previous representative and also refused to transfer me to an attorney said because also I am not an attorney.  She explained the affidavit of service should be scanned in your system by XXXX  and for me to call back.  She said she would flag account as hardship and for me to call back.  I explained to XXXX  that I am willing to pay this off for a couple of thousand dollars to help my uncle and the last thing I want to do is make any complaint to the Consumer Financial Protection Bureau, Attorney general or XXXX XXXX XXXX for the way this process server acted and misrepresented himself. I also requested for your firm to file a stipulation to discontinue this action because of this hardship and XXXX did not respond to my request she just moved along like she did not know how to respond to my request.   I also think you should review your firm policy when someone asks to speak to an attorney the call should be transferred to one.  I am the direct contact on this for my uncle and would like a call back to see how your firm plans to proceed on a case where my uncle is ill, on social security and has no means to pay this.Thank youXXXX XXXX XXXX XXXX