23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

I went to XXXX in XXXX and had purchased 2 train tickets from XXXX to XXXX. On the day of travel we are told that the trip was cancelled do to strikes in the city. I went on my phone to purchase other train tickets and I used my UPGRADE credit card, the transaction was declined and my card was blocked. Mind you, I was already at the train station and there were a lot of trains that where cancelled so I used another credit card to make my purchase. We got on the train and sitting there I decide to check my email and I see that I got an email from the train company congratulating me on the purchase of 2 train tickets. This email was from the transaction that was declined from UPGRADE. I was on vacation and I was stressed and frustrated to find out that the transaction went through in the end when originally it was declined. I unblocked my upgrade account and got in contact with them about the issue. This was on XX/XX/2023 and we are in XX/XX/2023 and they have not resolved my issue about refunding that transaction, not only that. yesterday I received an email saying that my issue was resolved and closed. I called them again today and they told me that they were going to open the case up again and that I needed to show them proof that I reached out to the train company and to show them a receipt that has the correct amount that was taken out of the account. This is ridiculous, the receipt that I have is in Euros because I was in XXXX, it is another currency. I have never had problems with a credit card company. They even had the audacity to tell me that I probably ran the card twice so 1 transaction went through and the other declined. If a transaction is declined there is no way it can go through. They have in their system that the transaction was declined and they still do not want to give me a refund. I called again and asked for a manager and they told me that was not possible and that my transaction was never declined that it was flagged for suspicious activity. The transaction was declined when I made the the purchase. How are you going to tell me that it was flagged because of suspicious activity and still run the card. It is {$180.00}, you know how much I have to work to make {$180.00}? This was a mistake on their part and I am being penalized. The worse credit card ever!
Product: Credit reporting, credit repair services, or other personal consumer reports

This is in a response to complaint # XXXX where XXXX XXXX XXXX XXXX XXXX XXXX asked me to complete an identity affidavit form. This collection is the result of an identity theft crime in which the original complaint contains the police report. Attached to this complaint is the completed identity theft affidavit FCO requested I complete.
Product: Credit reporting, credit repair services, or other personal consumer reports

I have a student loan through XXXX XXXX reporting on XXXX, XXXX, and XXXX. The loans are up to date, but are reporting 4 late payments ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). During that time period, the loans were in forbearance as they were prior and after. Ive made numerous attempts to correct the issue through XXXX, XXXX, and XXXX  unsuccessfully. Those late payments report are affecting my credit tremendously.
Product: Debt collection

Complaint about Harris & Harris I am writing to file a formal complaint against Harris & Harris regarding their attempts to collect a debt of {$980.00} allegedly owed to XXXX XXXX. Harris & Harris has inaccurately claimed that the account was opened on XX/XX/XXXX, which contradicts the fact that I was with XXXX XXXX XXXX as a longstanding customer as of XX/XX/XXXX. This misinformation constitutes fraudulent and incorrect reporting. 

The actions of Harris & Harris are in violation of the Fair Debt Collection Practices Act ( FDCPA ), which prohibits the use of false, deceptive, or misleading representation in debt collection, as well as the Fair Credit Reporting Act ( FCRA ), which mandates accurate reporting of consumer information. Furthermore, their failure to respond to my dispute, filed on XX/XX/XXXX, is a violation of the FCRA 's requirement to investigate and respond to consumer disputes in a timely manner. 

I hereby request that Harris & Harris verify the validity of the debt owed to XXXX XXXX and promptly remove any fraudulent reporting from my credit report. Despite multiple attempts to resolve this matter, I have received no response from Harris & Harris as of the date of this complaint, XX/XX/XXXX. 

I trust that the Consumer Financial Protection Bureau will investigate this matter thoroughly and take appropriate action against Harris & Harris to ensure compliance with federal consumer protection laws. 

Thank you for your attention to this matter. 

Sincerely, XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

I decided to get my credit pulled due to a couple of collection letters I continued to recieve in the mail. I have never heard from the place before. I suspected identity theft. When I reviewed my report, I was caught by surprise on a couple of thing that I have never opened in my life. The thing listed on my applications are not mine please remove these unknown items from my report
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax has failed to protect it's consumers by attempting to deceit the consumer by forcing them into endless disputes that do not matter to anyone.
Product: Credit reporting or other personal consumer reports

The purpose of this complaint is to have unauthorized hard credit inquiries removed from my credit report. I have received a copy of my credit report from your bureau and noticed that there are unauthorized inquiries listed. The unauthorized inquiries are listed below. 
XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX
Product: Credit reporting or other personal consumer reports

XXXX XXXX, XXXX, XX/XX/XXXX This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the XXXX credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of A mobile account opened at XXXX XXXX on XX/XX/XXXX Account number XXXX an Auto loan account opened at at XXXXXXXX XXXX on XX/XX/XXXX Account number XXXX accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint XXXX as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.
Product: Checking or savings account

Bank of America closed my account that was opened for 14 years because they asked for a document that I couldn't get. They requested that I get a copy of the articles of incorporation. The company was formed in XX/XX/XXXX. I sent over what was received from the State at that time along with a letter from the IRS. The only way I became aware of this need is when they froze my account and individuals who I had written checks to said they weren't honored. Immediately I called the bank to find out the reason for this action. They said they tried to contact me which wasn't the case. I have on my profile cell phone numbers and office numbers in addition to my physical address and PO box and email address. There are no records of them calling me nor could they produce the alleged letter that was sent. When I made contact and was told what was needed I sent it to them the very night via fax. Several days later the same thing occurred again without notice. This time I went into the branch to provide the required documents. The customer service representative called and received instructions how to remedy the problem, we followed the instruction to the letter and the same things happened again the account was seized. Each of the times we presented the documentation we were then told something different was incorrect. I went into the bank on XX/XX/XXXX again to provide the documents that was requested to be then told my business account was in a locked status and no one could unlock the account. XX/XX/XXXX I was told the funds would be returned to me via overnight since the account had been closed. Per instructions of the Branch Manager I called on XX/XX/XXXX to track the status of the check only to be greeted by the most incompetent customer service representative. She then told me the funds could not be overnighted to a PO Box , which my physical address is on file. The nature of my business is affordable housing. The funds seized were funds that are to be dispersed to low income families. As a result of this situation not only have I had to pay charges for returned checks I have suffered a disruption within my business which is preventing me from meeting my financial obligations. As of today XX/XX/XXXXno one can definitively tell the status of the check which XXXX XXXX is too much money for them not to attach a tracking number of some sort to the mail. I see this as an example of " Big Banks '' doing what they want to the small businesses and we have no recourse or choice but to take it. If I could afford to take them on legally I would.
Product: Student loan

On XXXX, I called NELNET and requested a pay off amount/statement. They only provided me with the balance of {$130000.00}. This information was given to XXXX XXXX, the new company who was taking over my loan, and paid off the amount in about 30 days. On XXXX, I received communication from NELNET they received this payment, but I still owed them {$810.00}. The Account Manager at NELNET admitted they conducted business wrong, but could not write off the amount owed, only the Dept. of Education. I called the Dept. of Education and spoke to a supervisor, who said that was not true and NELNET had the ability to forgive the amount owed. I filed a compliant with them, report # XXXX. I also field a complaint with OMBDSMA, case # XXXX, but the investigation will take 60 days. On XXXX, I called NELNET back and spoke to another supervisor and explained this new information. The supervisor told me they did an internal investigation, listened to my recorded phone call from XXXX and I was still responsible for the interest amount owed and had to pay it based on my signed Promissory Note. I asked the supervisor for a copy of their investigation and phone call and was not provided anything, other than an e-mail that the matter was looked into and I was responsible, even though they admit to the business error. I have no idea who is telling the truth, NLENET or the Dept. of Education and am asking for the interest owed to be forgiven. In my opinion, this is a form of theft, as they have no supporting evidence and are trying to get more money out of me. Also, interest is still occurring daily at the rate of XXXX cents a day. Please help me.
Product: Credit reporting or other personal consumer reports

XXXX XXXX charge off has exceeded the time limit of reporting and should be removed I havent made any payments to this company in over XXXX years the information posted is false and charge off removed disputes have been filed but false info still reporting
Product: Credit card or prepaid card

Chase denied me XXXX bonus points when I applied for Marriott Visa. 
a. Chase bonus points ' terms & conditions depend on third party transactions. 
b. Chase failed to set up a procedure to verify third party transactions. 
c. Chase failed to verify third party transactions.

d. Chase failed to accept my Marriott account transaction for verification. See attached My-Marriot-Activity.pdf .. 
All of the above made terms & conditions complicated, cumbersome, and not verifiable. 
.. 
I haven't received the bonus points from any third party, ( see my complaint on XXXX XXXX XXXX ). 
But because of a, b, c, d of the above Chase denied me bonus points. 
So, I committed to another credit card.
Product: Credit reporting or other personal consumer reports

Accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX XXXX  Account # XXXX, and XXXX XXXX XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Product: Credit reporting, credit repair services, or other personal consumer reports

I applied for a {$25000.00} cash loan with Region Bank on Tuesday, XX/XX/XXXX and was approved instantly by region system. I had been given an interest rate of 9.4 %, term of the loan and a monthly payment. I electronically sign the loan and was told to come in the next day or so to retrieve the money. The next day I received a call from the loan officer at the local branch located in XXXX, XXXX XXXX that an underwriter wanted me to submit recent check stubs and a copy of my W-2 forms. ( I really felt violated because the system had already verified this information and approved me ). So after violating my personal information and having me submit it to the local branch I was informed that I could have only {$14000.00} and I must use the {$14000.00} to pay off loans of their choosing. Therefore leaving me with nothing. To let it be known, I had a credit score of approximately XXXX and have always paid on time and have nothing derogatory on my credit. I feel as if this inquiry on my credit has a negative effect. Also I had to apply to another bank and receive a higher interest rate of 17.3 % and higher monthly payment. I was told that my interest rate was higher because I had just had Region inquiry which impacted my credit score significantly. I would like for the inquiry from Region to be removed from my credit report or give me the money I was approved for to pay off the higher percentage loan. Also, I feel discriminated and disrespected by this local branch in which I have known other races to receive loans and dont nearly have the credit worthiness I possess. It has been reported in this local town that XXXX information is shared throughout the banks as a form to keep them oppressed and prevent them from owning business. I tend to know this to be reasonable so from previous attempts to purchase property. I will appreciate any suggestions or assistance you can offer. My credit score is damage from this incident.
Product: Credit card or prepaid card

i called citi bank collection dept today XXXX XXXX and asked for assistance from them regardin monthly payments for my two credit cardss specifically during this time that i am suffering from income disruption brought about by this public health issue triggered by this corona virus. I am asking for payment suspension for 90 days while this public health issue is ongoing. They refused to grant me this assistance instead they keep on telling me that there is nothing they can do to help me and that if i miss my payments my account will charged off and wil go to a collection company. I just feel that Citi bank should consider the current hardship their consumers are suffering from because this current public health issue is totally unexpected and therefore consumers will have difficulty making their monthly payments. I am complaining about how this Citi bank is not giving any consideration to the problems their consumers are suffering from specifically income disruption brought about this public health issue.
Product: Credit reporting, credit repair services, or other personal consumer reports

Recently, I received a copy of my credit report which showed inquiries that I did not authorize. I understand you should not be allowed to put an inquiry on my file unless I have approved it.
Product: Debt collection

Ben getting a lot of calls from Central XXXX Portfolio control, explained to the lady on the phone that i didn't owed any of those medical bill that she claimed, I even told her i i work for XXXX XXXX as XXXX XXXX XXXX  and my primary care provider and medical/health check up/visit is all through XXXX XXXX. I even send them a copy of my insurance to XXXX. Also explained to them that I'm a victim of Identity theft. 

Instead of leaving me alone, they called me multiple times and threatened me, my wife and my kids by telling me that they will get their attorney and the federal government to put me to jail if i don't pay up and their attorney is able to get the judge to put me behind bars for my whole lifetime, they also tell me they have the capabilities to destroy my credit history which they have done that as my credit report shows central portfolio control. They also harass me by calling me multiple times, in the morning around XXXX to XXXX XXXX, in the afternoon around XXXX XXXX, in the late evening around XXXX to XXXX XXXX. 

I try to explain to them every time they call me but they just don't even bother to work with me even after i told them i even send them a copy of my insurance card to show that my insurance and the company i work for is XXXX XXXX, Please assist me in this issues as i have tried everything i can and they keep harassin me on a daily basis. The phone number they called from is XXXX Have a bless day! 

Sincerely XXXX XXXX
Product: Checking or savings account

PNC has blocked access to XXXX, which allows me to transfer funds in and out of my account. Its extremely inconvenient and I will have to switch banks because of it.
Product: Mortgage

I'm submitting this complaint due to what I believe is a predatory lending scheme perpetrated by Freedom Mortgage. 

I first purchased my home in XX/XX/XXXX using a VA loan. I refinanced several months later to a much lower interest rate and mortgage payment offered by Freedom Mortgage : from 4.125 % to 3.25 %. 

My original mortgage payment with Freedom Mortgage was $ XXXX/month. Several months later, I received a supplemental tax bill from my local tax assessor for the taxes due as a result of the reassessment of my home 's value. Freedom Mortgage agreed to pay it and informed me that my payment would increase for 12 months to $ XXXX/month ; an increase of $ XXXX/month, which I completely understand and was fine with. 

Last month, I received a billing statement from Freedom Mortgage showing my monthly payment is increasing to {$4300.00} per month in XX/XX/XXXX! I was expecting my payment to return to the original amount of $ XXXX/month, so I was shocked when I received this. 

I immediately called and sent a follow up email. Their response was simply that my property taxes and property insurance went up. To be clear, my property insurance only went up by around {$20.00} per month, so that is a non issue. 

The bottom line, and why I'm filing this complaint is this : Freedom Mortgage failed to perform their due diligence when they assumed this mortgage from the previous lender, or they engaged in a bait and switch tactic. They know the sale price of my home, and they should also know the property tax rate for my area in California ; especially given the fact that property tax rates in California have been capped at 1 % due to Proposition 13 since XX/XX/XXXX!. They simply took the amount the previous owner had been paying for property taxes, based on a much lower recorded property value, and plugged that into their equation. This is either an egregious mistake on their part, or as I stated, a form of predatory lending. 

Either way, my monthly mortgage payment has increased from {$3300.00} to {$4300.00} over the past 18 months or so ... .an increase of over {$1000.00} that I can not afford! 

Please investigate this matter and help me out. I was directed to this site through the VA Home Loans Assistance website, so I'm sure I'm in good hands. 

Respectfully, Disgruntled U.S. XXXX Veteran
Product: Credit reporting, credit repair services, or other personal consumer reports

This is my second endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services, or money that I have made or authorized. Assuming no one cares, either way, block the noteworthy of any information in my credit record that came about due to alleged fraud or extortion XXXX XXXX XXXX XXXX, WI XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, WI XXXXXXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX.
Product: Mortgage

This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that NATIONSTAR/MR COOPER has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Product: Checking or savings account

I am the Personal Representative for the estate of my father XXXX XXXX XXXX. I submitted the required Letter of Administration and Death Certificate to a Branch Associate at the XXXX XXXX Bank of America. I was informed that a member of the Estate Services Department would be in touch with me. I have not yet heard form them. 

On or about XXXX the XXXX the Estate Department froze my father 's accounts. They removed the funds from his checking. This money is the only available cash which our family needs in order to handle bills which need to be paid and other accounts settled. 

I was told this could take up to 8 weeks. During this 8 weeks, Bank of America is continuing to allow interest to accrue on the HELOC my father had with them. I can not pay this off without the funds that were in the depository account. As far as I can tell the money they are holding hostage is not accruing interest. 

This seems to be somewhat questionable as far as legally holding the money. I understand how banks work. So I know they are continuing to use the money to lend to others in order to make more money. They are also continuing to essentially charge the estate for the loan he had instead of allowing me to close this out.
Product: Debt collection

Jefferson capital needs be removed off my credit report I pulled up my XXXX report and and saying closed and it doesnt even show up on my credit report for XXXX