23daVinci/CFPB_Complaints huggingface dataset:
Product: Credit card or prepaid card

I reported a credit card charge of merchandise I did not receive to Wells Fargo, the issuer of a Wells Fargo Active Cash credit card, on XX/XX/XXXX. I informed the company that I bought the item online on XX/XX/XXXX and had not received the item as of XX/XX/XXXX, and the merchant was refusing to issue a refund. Wells Fargo assigned the dispute a number of XXXX. The disputed amount is {$130.00}, which posted to my credit card on XX/XX/XXXX. As of XX/XX/XXXX, more than 90 days after I reported the charge, Wells Fargo has not resolved the dispute. I've inquired about the dispute several times for an update and was told that Wells Fargo was waiting for information from the merchant. Wells Fargo has only issued me a temporary credit and every few days, I receive an automated email stating the company is still working to resolve it. Two billing cycles has passed, and it has been 90 days since the company was notified of the dispute. I've also contacted the complaint department at Wells Fargo to submit a complaint and received an overnight letter from their mortgage department. I don't even have a mortgage with Wells Fargo. I am getting nowhere.
Product: Mortgage

I received a Pre-Acceleration letter from Primary Residential Mortgage XX/XX/XXXX alleging that a misrepresented assets during the loan process. I called and spoke to XXXX XXXX she advised me to send her bank statements and any supporting documents that would like my situation. I was given instructions from the loan officer to pay off two credit cards XXXX, totaling {$10000.00} I secured the loan on XX/XX/XXXX {$10000.00} was deposited into my checking account on XX/XX/XXXX. I transferred the loan amounts of {$5000.00} to both credit cards. I later closed on my home XX/XX/XXXX. I gave all the documents to PRMI however I was informed that they were not accepted by PRMI. I did not with hold any assets I open an account under the direction of PRMI employees. Now the mortgage company is threatening to take my home. I have a 2nd trust mortgage with another lender XXXX XXXX XXXX and this issue is none existent with the other lender. I feel like I am being harassed from a previous personal matter with an employee of this company. XX/XX/XXXX my mortgage was sold I have had peace with XXXX XXXX for months. As of XXXX XXXX XXXX my loan was sold back to PRMI and the issues has resurface with PRMI and I have received various verbal attacks from this company including the act of threatening to take my home. Since speaking to XXXX XXXX I have call in on three times to pay my mortgage and XXXX has not accepted my payment. I have enclosed the screenshots of XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX that shows that I do n't have access to my account to pay my mortgage.
Product: Credit card or prepaid card

I HAD FRAUD ON my credit card they refused to credit my charges even though i filed a police report and i was in XXXX when this fraud happened so i filed a complaint with the cfpd and when i filed the complaint they closed my account according to XXXX at the XXXX XXXX branch, he told me XXXX some lady closed my account because i filed a complaint, im pretty sure this is illegal and its retaliation for me coming to you guys to file my complaint.
Product: Credit reporting, credit repair services, or other personal consumer reports

While reviewing an updated copy of my credit report, I discovered that some of my credit references are not included but have been reported and verified. Please reinvestigate and send me the credit history as evidenced by the attached letter from the merchant to my credit report. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Product: Credit reporting, credit repair services, or other personal consumer reports

Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX , and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as the agent , attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices. 
Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. 
Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done AFFIRM INC can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If AFFIRM INC reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract. 
I do not consent to these proceedings. 
I do not require subrogation of the bond to settle the charge
Product: Credit card or prepaid card

PayPal Credit XXXX ID # XXXX On XX/XX/22 via XXXX {$300.00} was sent to " XXXX XXXX '' for merchandise ( vitamins ). Never received, he provided a fake XXXX tracking number through a fake XXXX website. I repeatedly asked for return of funds and " XXXX '' failed to respond or said, " he would look into it. '' No items received to date. No responses from : " XXXX XXXX ''. 
XXXX refuses to provide information on XXXX XXXX and refuses return of funds. 
XXXX is contributing to this criminal activity, and I was told by XXXX that I am not only victim, but they ( XXXX ) refuse to investigate and return my funds. XXXX refuses to provide details on XXXX XXXX 's account so that I may peruse legal action.
Product: Credit card or prepaid card

Hello CFPB, I hope you are doing well. 

I would like to file a complaint with my Apple credit card ( Goldman Sachs ) that I recently opened up a few months ago. I received a notice on my account today that my account is restricted and was told to reach out to support for questions or more information. I reached out right away and was not helped whatsoever with my account being in lingo. By far a bad experience for not having an answer and being told to wait until somebody reaches out to my via email. I had done my homework and reached out to users who have had problems exactly like mine and was told to file a complaint. So here I am. I would like to know why my account is not able to spend money. I make my monthly payments and was not over my limit. Please help. 


Regards, XXXX XXXX
Product: Bank account or service

I signed up for a promotion through Citigold ( promotion # XXXX ) to receive XXXX bonus XXXX XXXX miles when I opened a new checking account. I was given misinformation about the details of the promotion via chat, and thought that it had been corrected after I received a letter from Citi following up from a previous CFPB complaint ; that letter clearly stated that they had extended the deadline during which I needed to make certain types of transactions for the purposes of the promotion. However, when I followed up to ask why I had n't received the miles, I received a form letter stating that I had n't made the qualifying transactions within the 60 days ( it did not acknowledge the extension ). I contacted Citi again and faxed a copy of the extension letter. I received a virtually identical response from Citi yet again. I just spoke with a manager on the phone who said that she would submit my request again but it was unlikely to change. She was unable to give me specific reasons beyond that letter for why I had been rejected. I believe I met the requirements of the promotion within the extended window of time and that Citi is not honoring its promotion and communications with me. 

I have actually wanted to close my Citibank checking account due to this abysmal customer service, however, I have been waiting until I receive the miles since I need to have an open account to receive them. However, I am being charged $ XXXX/month as the monthly fee for having this checking account! Meanwhile, it generally takes them about two weeks to get back to any of my requests. I would like the fees to be refunded for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, as I should have received the miles in XX/XX/XXXX at which point I would have closed the account.
Product: Checking or savings account

First national bank never sent me my account number, but did send me my debit card. Deposited {$100.00} in my account upon sign up, now XXXX cant access it. Customer support will not help me without my account number, but they never sent me it. They tell me to use the secure message center, but I cant enroll because I was never given my account number. Upon trying to close the account, they refuse. 

Its extremely predatory and downright illegal to steal money in this manner.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XX/XX/XXXX, I saw a loan account on my credit report with a balance of {$250.00} from XXXX XXXX. Also, on XX/XX/XXXX, I saw a loan account with a balance of {$300.00} from XXXX XXXX on my credit report. I did not open these accounts with XXXX XXXX. They belong to someone else
Product: Credit reporting, credit repair services, or other personal consumer reports

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, KY XXXX Re : XXXX Funding Acct # XXXX ( partial ) I have reached out to XXXX in regards to Acct # XXXX ( partial ) directly to ask for sufficient proof and never received any information. I used all ( XXXX ) credit reporting bureaus to get sufficient information resulting in XXXX deleting XXXX  Funding Acct # XXXX ; It has been ( 30 ) days I have not received anything from TransUnion or XXXX. What is the difference between the information XXXX have from the others to delete the account and the others did not delete with accordance to US Code-15 Section 16819 ( f ) If the completeness or a consumer reporting agency is disputed by the consumer the agency shall, free of charge conduct reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current information or delete the item before the end of 30 days on which the agency receives the dispute of the consumer, they failed so this must be deleted immediately.
Product: Credit reporting or other personal consumer reports

This company 's consistent violations of my consumer rights under the Fair Debt Collection Practices Act have caused significant financial and emotional distress They continue to report an erroneous and unverifiable account on my credit report, despite my repeated requests for proof of claim as required by the FDCPA My efforts to rectify this situation have fallen on deaf ears. Despite the existence of multiple complaints against them for Illegal and unethical practices, they continue to operates implore you to intervene and put an end to thee unethical behavior
Product: Mortgage

I was directed to a company called Amerisave through XXXX in order to apply for a refinancing on my home mortgage. I received an initial quote from Amerisave that was the most attractive amongst several offers. A representative of the company, XXXX XXXX, contacted me the next day to start the application process. At the time of application, they quoted a refinancing package to me that included approximately {$4000.00} in cash at closing, and a rate of 2.75 %. That offer was basically in-line with what had been presented the night before. Based on that, I gave them my credit card number and they charged me an application fee of {$500.00}. A day or two later, with no explanation, they sent me updated disclosure documents which required {$9000.00} in cash at closing. When I contacted XXXX and his colleague XXXX, neither of them could or would explain the {$5000.00} increase in cash at closing. I've tried contacting the company several times by email, once by voicemail, and several times by text message and they won't explain why the closing costs increased by {$5000.00}. They are continuing to try and push me through the process, including asking for further detail on my insurance policy and having an appraisal company contact me, while actively ignoring my questions around the massive increase in upfront costs.
Product: Credit reporting or other personal consumer reports

In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 U.S.C 1666B : A creditor may not treat a payment on a credit card 63 account under an open end consumer credit plan as late for any purpose.
Product: Credit reporting or other personal consumer reports

This is one of my NUMEROUS request that I have been a victim of identity theft and that no one seems to care, that I want to dispute specific records in my credit file that do not belong to me, or that I have signed any agreement. These inaccuracies not only cause embarrassment but also hinder my ability to access the credit I rightfully deserve. It is well-established by law that credit bureaus must report only precise credit information. It is evident that the inclusion of this erroneous information is either a mistake on your part or on the part of the reporting creditor. It is disconcerting to find that the following information has been included in my credit report : XXXX XXXX XXXX. Please remove this inaccurate account in my credit profile ASAP.
Product: Credit reporting or other personal consumer reports

I have disputed this account numerous times with all ( 3 ) Credit Reporting Agencies. It is reported by XXXX XXXX that in XXXX, XXXX, XXXX, XXXX of XXXX the payments were 30plus days late. I have called XXXX XXXX Numerous times to only be told an account with my Social Security number, Vehicle ID Number, Name, birthdate - does not exist in their system and does not exist in their archives. I even called today : I called XXXX XXXX on the phone number listed on their website ( XX/XX/XXXX at XXXX XXXX  ) - I was asked for my Name, Phone number, Vehicle ID Number and my Social Security number and nothing came up. They asked me to call : XXXX, I spoke to XXXX ( XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX ) that could not find an account associated with my Name or Social Security number and she asked me to call : XXXX XXXX. ( XX/XX/XXXX XXXX XXXX  I spoke to XXXX XXXX who stated there is NO ACCOUNT OR VEHICLE IN THE SYSTEM TO MATCH MY NAME AND SOCIAL SECURITY NUMBER> DELETE THIS ACCOUNT FROM ALL ( 3 ) CREDIT REPORTING AGENCIES OR I WILL SUE. I have filed numerous DISPUTES with the Credit reporting agencies only to come back CLOSED AND UPDATED I asked for Debt Validation- NONE EVER GIVEN, I have asked for a PAYMENT HISTORY, THEY CAN NOT FIND IT. I Have been disputing/ contacting for over 6 months as the negative reporting on my credit history has made my credit score suffer and I had to get a higher interest rate on my home loan.
Product: Credit reporting or other personal consumer reports

There is 6 late payments in year 2020 and defenitly is an error, that is affecting my credit. 
This account is in good standing. The company name is XXXXXXXX XXXX
Product: Debt collection

They keep saying I owed {$58000.00} to Florida XXXX back on XX/XX/XXXX but I don't even know and I have insurance since XXXX. It does not make sense.
Product: Credit reporting, credit repair services, or other personal consumer reports

In XXXX, I was laid off my job. I immediately contacted AMEX regarding my Platinum card. They advised that they would help me establish a payment plan and the card use would be placed on hold. Until this juncture, I had been a current customer for almost 5 years. A positive and lengthy history. 

The arrangement was to pay monthly and all past due balances needed to be paid in full by XX/XX/XXXX. I satisfied this payment arrangement and AMEX waived the XXXX annual fee but restricted access to credit to a {$1000.00} dollar limit on this card. This is a high annual fee card, {$490.00} a year. I asked when the {$1000.00} dollar limit restrictions would be lifted. I was advised I needed to provide another year of history. 

A year later, XX/XX/XXXX, I had to pay the {$500.00} annual fee but AMEX still has not removed the {$1000.00} limit restriction. They also will not provide an estimate of when they will remove any internal credit limit restrictions. Additionally, for the year of XXXX, they incorrectly reported to the credit bureaus that I was under a payment arrangement. The payment arrangement was satisfied over a year ago. I had 1-30 day past due over a 5 year history and this is being considered a negative on my credit reporting due to how AMEX is improperly reporting my credit history.
Product: Credit reporting, credit repair services, or other personal consumer reports

The company never disclose to me that if I had an extension on a monthly payment that it would affect me negatively on my credit report so about XXXX different times I requested an extension but my loan is paid in full and now in the credit report it says that I had a 30 day late payment which is not true. The company was XXXX. It shows XXXX balance on my credit report with XXXX but I want it removed from my credit report
Product: Credit reporting or other personal consumer reports

My account with XXXX XXXX XXXX  ) was never late! I have had exceptional payment history witH XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported in ( MONTHS REPORTING LATE ) to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

( XXXX XXXX  ) Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports
Product: Credit reporting, credit repair services, or other personal consumer reports

MY PERSONAL INFORMATION HAS BEEN COMPROMISED AND THERE ARE FRAUDULENT ACCOUNT ON MY CREDIT REPORTS EQUIFAX XXXX AND XXXX ARE REPORTING INCORRECT DATA AND ACCOUNTS THAT DO NOT BELONG TO ME AND THERE ARE ALSO 2 ADDRESSES ( XXXX XXXX XXXX XXXX, OHIO XXXX ) & ( XXXX XXXX XXXX XXXX XXXX XXXX, OHIO XXXX XXXX ON MY CREDIT REPORT THAT DOES NOT BELONG TO ME WHICH WAS ALSO USED TO OPEN UP FRAUDULENT INSTALLMENT LOAN ACCOUNTS IN MY NAME I HAVE FILED A POLICE REPORT ABOUT THE ACCOUNTS FROM THE FOLLOWING CREDITORS 1XXXX, XXXX XXXX 2XXXXXXXX XXXX XXXX XXXX 3XXXX XXXX  XXXX 4.US DEPT OF ED/XXXX XXXX I HAVE BEEN DISPUTING THIS MATTER SINCE 2021 AND THE CREDIT BUREAUS ARE NOT RESPONDING IN A TIMELY MANNER AND THEY ARE REPORTING ACCOUNTS THAT DO NOT BELONG TO ME ALONG WITH THE FACT THIS IS HAMPERING ME FROM HAVING GOOD CREDIT
Product: Credit reporting, credit repair services, or other personal consumer reports

Equifax failed to take adequate measures to protect my credit report information ( social security number, date of birth, addresses, and other information ) and secure it from unauthorized access. 

Due to this egregious error on their part, my personally identifiable and credit reporting information has been stolen and disseminated to the public without my consent.
Product: Credit reporting or other personal consumer reports

Veros credit along with myself agreed to a settlement amount of {$4000.00} which was paid in full by myself XXXX XXXX on XX/XX/year>2024 via cashiers check.
Product: Credit reporting or other personal consumer reports

I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX and XXXX am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.
Product: Credit reporting, credit repair services, or other personal consumer reports

On XXXX2022 I sent a letter to XXXX, Experian and XXXX regarding inaccurate and unknown things on my credit report. 
To this day 60 days later I have not recieved a response yet. I feel like I'm being taken advantage of and being ignored of my disputes. Section 611 ( a ), it is plainly stated that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. It has been over 60 days so it should be deleted promptly. 
I demand these accounts be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person.

Attached is my original copy of my dispute with them! 
Please attached files.
Product: Credit reporting or other personal consumer reports

Someone opened a XXXXXXXX XXXXl cash rewards credit card that was not on my behalf I have no acknowledgement and would like to have this account removed.
Product: Credit reporting, credit repair services, or other personal consumer reports

i sent a dispute letter to the XXXX and XXXX  and transunion on numerous occasions to remove a account that is not mine. the three companies never ever got back to me about removing it. i also demanded them to provide the original contract with my signature that i sign its been over 100days and i still haven't heard anything back because of that reason and i demand for the accounst in question be removed this has been stressing me out and stopping me for being able to buy a home for my family and i