Patent ID: 9727872
Date: 2017-08-08
CPC Classifications: G06K,G06Q

Claim:
1. A method for directing customer traffic to a physical establishment, said method comprising: providing a first near field communication device configured to be scanned by a mobile device; transmitting, in response to detecting that a customer has scanned the first near field communication device using the customer's mobile device, to said mobile device of the customer, information regarding a plurality of locations, each of the plurality of locations corresponding to an establishment associated with the first near field communication device, wherein each of the plurality of locations is remote to the first near field communication device, wherein said information regarding a plurality of locations includes current waiting times for each of the plurality of locations and address information corresponding to each of the plurality of locations, and wherein said information regarding said plurality of locations is stored in a database; providing a plurality of near field communication devices at a physical establishment, said physical establishment identified in said information regarding the plurality of locations, said plurality of near field communication devices configured to assist in a transaction flow of a customer encounter, wherein at least one of said plurality of near field communication devices located at the physical establishment is configured to: updating said information regarding said plurality of locations stored at said database based on said monitoring to produce updated information regarding said plurality of locations that includes updated waiting times for at least one of said plurality of locations, wherein, after said information regarding said plurality of locations has been updated, said updated information regarding said plurality of locations is transmitted to a scanning device in response to detecting a scan of the first near field communication device by said scanning device; receiving transaction information in response to said customer scanning one of said plurality of near field communication devices with said mobile device; and configuring at least a portion of said transaction using said transaction information received from said mobile device.