Patent ID: 9749198
Date: 2017-08-29
CPC Classifications: H04L,H04Q,H04W

Claim:
1. A method comprising: receiving, at a system comprising a processor, from a wireless device, a request for information about a monitored system, wherein the request comprises device information associated with the wireless device; retrieving, by the system, the information about the monitored system; and formatting, by the system, based on the device information associated with the wireless device, a response for the wireless device such that the response is customized for display by the wireless device, wherein the response comprises at least a portion of the information about the monitored system, an indication of an exception associated with the monitored system, and a first link that, when selected by a user of the wireless device, enables the user of the wireless device to view, via the wireless device, a virtual desktop of the monitored system and repair, by the wireless device, via the virtual desktop of the monitored system, the exception associated with the monitored system.