Patent ID: 9722881
Date: 2017-08-01
CPC Classifications: G06F,H04L,H04M,H04W

Claim:
1. A method for managing a network, comprising: collecting, by a processor, a plurality of call detail records; organizing, by the processor, a plurality of parameters of the call detail records in accordance with a plurality of cause codes, wherein each of the plurality of cause codes provides information regarding a disposition of a call attempt; and displaying, by the processor, the plurality of parameters of the call detail records in a hierarchical representation comprising a plurality of screen displays, wherein a first screen display of the plurality of screen displays presents a first defect calculation associated with a core internet protocol network for a predefined time period, and a second defect calculation associated with a service that is external to the core internet protocol network for the predefined time period, wherein a second screen display of the plurality of screen displays is presented upon an activation of a cell located in the first screen display, wherein the second screen display presents the plurality of cause codes for a plurality of time periods within the predefined time period, wherein the second screen display comprises a plurality of columns associated with the plurality of time periods within the predefined time period and a plurality of rows associated with the plurality of cause codes, where each column of the plurality of columns is for displaying a defects measure associated with each of the plurality of cause codes and associated with the one of the plurality of time periods that is associated with the column.