Patent ID: 9633334
Date: 2017-04-25
CPC Classifications: G06F,G06Q

Claim:
1. A method comprising: obtaining, with a computer processor, access to a sorted global tuple list of incident types, each tuple of said global tuple list comprising at least an incident identifier, a corresponding incident type, a corresponding context, and a corresponding impact factor, said corresponding impact factor specifying importance of solving said corresponding incident type in said corresponding context, each tuple of said global tuple list being sorted by decreasing order of said impact factor, wherein solving comprises generating and transmitting an incident report to a remote server; obtaining, at said computer processor, context information for at least one remote computing device; and based on said context information for said at least one remote computing device and said sorted global tuple list sending, with said computer processor, over a telecommunications infrastructure, data which causes said sorted global tuple list of incident types in an incident reporting display on said remote computing device to be re-ordered in accordance with said impact factors as they are ranked in accordance with said context information for said at least one remote computing device, wherein each incident type in said incident reporting display is selectable for generating and transmitting a corresponding incident report to said remote server.