Patent ID: 9582594
Date: 2017-02-28
CPC Classifications: G06F

Claim:
1. A method, comprising: generating a case log file at a first issue tracking system; receiving the case log file from the first issue tracking system at a centralized issue tracking system, the case log file including issue tracking information entered for a trouble ticket at the first issue tracking system; identifying, by a central processing unit of a server hosing the centralized issue tracking system, the issue tracking information from the case log file; identifying, by the central processing unit, a part of the issue tracking information that matches to a pre-selected category of issue tracking information universally relevant to all issue tracking systems coupled to the centralized issue tracking system including a second issue tracking system; and modifying, by the central processing unit, the issue tracking information by tagging a header portion of the case log file to indicate that the part of the issue tracking information includes desired information universally relevant to all issue tracking systems coupled to the centralized issue tracking system including the second issue tracking system.