Patent ID: 9686366
Date: 2017-06-20
CPC Classifications: H04L

Claim:
1. A computer system for managing a co-browsing session of multiple users where each respective user has at least one role selected from a set of at least two possible roles, the computer system comprising: a set of processor(s); and machine logic, in the form of hardware, software and/or firmware and executable by the set of processor(s), with the machine logic being structured to: wherein: the machine logic related to changing the role(s) of at least one user is further structured to change the role(s) automatically and without human intervention; the set of possible roles includes the following possible roles: change of the role(s) of at least one user includes a change of role for a first user of the plurality of users from non-leader to leader role; and the condition is based, at least in part, upon at least one of the following: (i) a text analysis on chat or conference transcript indicates that a change in leaders would be helpful; (ii) a web page is opened by the first user; or (iii) highlighting of selected web page content, on the co-browsed web page, performed by the first user.