Patent ID: 9712665
Date: 2017-07-18
CPC Classifications: G06Q,G07F,G07G,H04M

Claim:
1. An apparatus for detecting misconduct related to a transaction associated with an organization, the apparatus comprising one or more computers or processors for executing software components, the software components comprising: a capturing component for capturing an interaction containing audio, wherein the interaction constitutes communication with the organization; a transaction receiving component for receiving a transaction, wherein the transaction constitutes a financial deal with at least one financial institution separate from the organization and the interaction; an association component to associate the interaction with the transaction based on determining the interaction as previously leading to the transaction and further creating and setting, based on data provided by a party to the transaction, a unique identifier to the interaction in data of the transaction which is duplicated in data of the transaction, and linking data of the interaction with data of the transaction using the unique identifier that is consequently common to the interaction and the transaction; an at least one recording and logging component for storing the interaction, and the transaction in an organization database; a retrieval component for retrieving the interaction and the transaction from the organization database; an audio content analysis component for performing audio content analysis on the interaction and detecting a predetermined word or sentence mentioned in the interaction; a transaction analysis component for analyzing the transaction and detecting a suspicious transaction; and a business analysis component for identifying misconduct associated with the organization, based on the predetermined word or sentence and the suspicious transaction, wherein said capturing component is programmed to capture information from devices selected from the group consisting of: a telephone, a fax, an e-mail server, an analog video camera, a digital video camera, an analog audio microphone, and a digital audio microphone.