Patent ID: 9674231
Date: 2017-06-06
CPC Classifications: H04L,H04M

Claim:
1. A method for initiating a process, comprising: establishing a first communication session between a first party associated with a communication device and a second party associated with a second communication device; during the first communication session, identifying one or more variables associated with the first communication session, and comparing the one or more variables associated with the first communication session to one or more rules to determine a first process to initiate, wherein the one or more rules specifies the one or more variables that are to be present in order to initiate the first process; detecting a termination of the first communication session, and in response to detecting the termination of the first communication session, initiating the first process; wherein the first communication session further includes a third communication device, wherein the termination of the first communication session is with respect to the first communication device such that the first process initiated in response to detecting the termination of the first communication session collects information including content from at least a portion of the communication session between the second communication device and the third communication device, and wherein the first process provides a first output to the first party containing at least a portion of the collected information.