Patent ID: 9706438
Date: 2017-07-11
CPC Classifications: H04W

Claim:
1. A method, comprising: collecting information for all subscribers utilizing at least one service across a plurality of sectors associated with a communication network, each sector of the plurality of sectors being defined by a geographical boundary within a communication network and the information including at least an identity associated with each subscriber and a service type being utilized by each subscriber; aggregating the collected information, by each sector of the plurality of sectors, to determine a sector status for each of the plurality of sectors, the sector status for each of the plurality of sectors including a total number of active subscribers for a corresponding sector, a distribution of consumption for each of a plurality of service types within the corresponding sector, and a bandwidth consumption associated with the corresponding sector; receiving specific business data associated with the subscribers in each of the plurality of sectors; identifying, from a communication service provider policy database, a policy with conditions for initiating congestion relief; determining that the sector status of one of the sectors and the specific business data associated with the subscribers utilizing the at least one service in the one of the sectors meets the conditions included in the policy; responsive to determining that the conditions included in the policy are met, initiating a first congestion relief action by issuing a first request for the first congestion relief action that includes: after executing the first congestion relief action, determining that the conditions included in the specific business data are still met by a current sector status of the one of the sectors and as a result that the first congestion relief action was not successful; responsive to determining that the first congestion relief action was not successful, initiating a second congestion relief action by issuing a second request for the second congestion relief action that includes: after executing the second congestion relief action, calculating quality of experience (QoE) indicators including packet loss, delay, and jitter for the subscribers utilizing the at least one service in the one of the sectors; and when the calculated (QoE) indicators indicate that QoE for the subscribers utilizing the at least one service in the one of the sectors has been damaged after executing the first and second congestion relief actions, sending a message to the communication service provider policy database.