Patent ID: 9684711
Date: 2017-06-20
CPC Classifications: G06F

Claim:
1. A method of providing an agent service to a user terminal, the method comprising: receiving, at a server, a user instruction from the user terminal; extracting, at the server, a keyword from the received user instruction; determining, at the server, whether at least one agent reply to the extracted keyword included in the user instruction is to be searched, wherein the determining of whether the agent reply is to be searched includes determining whether the user instruction includes parameters for the agent reply based on a predetermined standard; in response to the server determining that the user instruction includes the parameters, providing, to the user terminal, the agent reply based on the user instruction; and in response to the server determining that the user instruction does not include the parameters, the method including: wherein when the expert corresponding to the extracted keyword is absent, the method further comprises: