Patent ID: 9716791
Date: 2017-07-25
CPC Classifications: H04L,H04M

Claim:
1. A method for detecting fraud in a contact center, the method comprising: receiving, by a processor of the contact center, an incoming Real-Time Transport Protocol (RTP) media stream associated with a contact, wherein the incoming RTP media stream comprises at least one of an audio stream or a video stream; determining, by the processor of the contact center, based on a real-time biometric analysis of the incoming RTP media stream, that the contact is a potential fraudulent contact; altering, by the processor of the contact center in real time, at least one characteristic related to one or more of an audio quality or a video quality of the incoming RTP media stream without altering any characteristics of an outgoing RTP media stream from the contact center to the potential fraudulent contact; and receiving, by the processor of the contact center, an altered incoming RTP media stream associated with the potential fraudulent contact.