Patent ID: 9537962
Date: 2017-01-03
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method, comprising: at a server system with one or more processors and memory: based on the respective client environment data received from the first client device: sending a data collection command to at least one second client device of the plurality of client devices in accordance with the characteristic criteria, wherein the at least one second client device and the first client device share the one or more characteristics of the first client device; receiving additional client environment data from the at least one second client device, wherein the additional client environment data is provided to the server system in response to the data collection command received at the at least one second client device; ascertaining existence of the first potential issue associated with the first application at the first client device and the at least one second client device based on the client environment data received from the first client device and the additional client environment data received from the at least one second client device; and in response to ascertaining the existence of the first potential issue, dispatching one or more remedial actions to the first client device and the at least one second client device.