Patent ID: 9746998
Date: 2017-08-29
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A system comprising: a communication module to receive an indication of a malfunction of a user product of a user; an analysis module, comprising at least one hardware processor of a machine, to identify a component of the user product corresponding to the malfunction in response to receiving the indication of the malfunction; a data module to access first user data of further user, the first user data of the further user including data associated with the user product; the analysis module to identify an item listing associated with the component based, in part, on the user data of the further user; the data module to access second user data of the user; the analysis module to determine an order parameter for an order corresponding to the item listing based on the second user data of the user and the first user data of the further user; and a presentation module to cause presentation of a recommendation, on a user interface of a user device of the user, to place the order corresponding to the item listing using the determined order parameter, the analysis module further to determine a severity score for the malfunction of the user product based on the first user data of the further user, the severity score being indicative of an urgency to place the order corresponding to the item listing, the recommendation including the severity score.