Patent ID: 9736268
Date: 2017-08-15
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method in a server for automatically generating a response to a request received from a first user, comprising: receiving configuration information for configuring a plurality of response templates for a second user, wherein the configuration information for each of the plurality of response templates indicates: generating the plurality of response templates for the second user according to the received configuration information; receiving the request from the first user, wherein the request includes a plurality of request values for the plurality of request fields; selecting the second user to respond to the request received from the first user; automatically selecting one of the plurality of response templates for generating the response to the request received from the first user, wherein the automatically selected one of the plurality of response templates is determined to be the one of the plurality of response templates that most closely matches the request received from the first user, wherein automatically selecting includes: automatically generating the response using the selected one of the plurality of response templates including populating the set of one or more placeholder values with information extracted from the request received from the first user; and transmitting the generated response to the first user.