Patent ID: 9584375
Date: 2017-02-28
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method for instantiating and conducting a chat session between an operator of a website and a visitor to the website over a communication network, the method comprising: selectively activating a first window frame on a first computing device of the operator instantiating at least one chat session for receiving real-time first data input from the operator and second data input from the visitor; selectively activating a second window frame on a second computing device of the visitor instantiating the at least one chat session for receiving real-time the first data input from the operator and the second data input from the visitor; selectively activating a third window frame on the first computing device of the operator for monitoring a plurality of chat sessions; during the chat session, instantiating interactive information exchange between the operator and a third party without providing access to the interactive information exchange to the visitor; and selectively displaying information from the third party in the first window frame, wherein the first and third window frames are simultaneously provided within a graphical user interface of the first computing device of the operator.