Patent ID: 9661149
Date: 2017-05-23
CPC Classifications: G06F,H04L,H04M

Claim:
1. In a computing system including a data center, a telephony system or contact handling system including an existing media server hosted by permanent computing infrastructure, a method comprising: contacting a cloud computing system that has available infrastructure that can be used to implement the additional media server of the telephony system or contact handling system, the cloud computing system being a pool of configurable computing resources configured to be shared between the telephony system or contact handling system and at least one other system; provisioning the cloud computing system to perform the following: determining that a level of use of the cloud computing system warrants additional permanent computing infrastructure dedicated to the telephony system or contact handling system to be installed to host a dedicated additional media server dedicated to the telephony system or contact handling system; arranging for installation of the additional permanent computing infrastructure; and discontinuing use of the additional media server of the cloud computing system once the additional permanent computing infrastructure dedicated to the telephony system or contact handling system is installed and is hosting the dedicated additional media server.