Patent ID: 9536419
Date: 2017-01-03
CPC Classifications: G06Q,G08B

Claim:
1. One or more computer storage media comprising computer-executable instructions for providing notification of an alarm event to a plurality of individuals and communication therebetween, the computer-executable instructions when executed by a computing device performing steps comprising: receiving an alarm event signal from an alarm system indicative of an alarm event out of a plurality of possible alarm events; determining a customer associated with the alarm event; determine a plurality of individuals that are to be contacted based upon the customer that has been determined as being associated with the alarm event; assigning an identifier to the alarm event; sending an alarm event notification to each of the plurality of individuals; awaiting and receiving a response to the alarm event notification from at least one of the plurality of individuals; associating the response to the identifier; directing each of the plurality of individuals from which a response was received into a virtual chat room corresponding to the alarm event, based upon the identifier; and facilitating communication between the plurality of individuals within the virtual chat room, to, in turn, facilitate the resolution of the alarm event, wherein the step of facilitating communication between the plurality of individuals within the virtual chat room further includes instructions for performing steps comprising: recognizing an indication from at least one of the plurality of individuals confirming at least one of an emergency and a false alarm; placing at least one third party into the virtual chat room; facilitating communication between the plurality of individuals and the at least one third party.