Patent ID: 9549156
Date: 2017-01-17
CPC Classifications: G06Q,G07F,H04N

Claim:
1. A method, comprising: determining, by a computing device having at least one processor, a wait time of a user at a video transaction machine; determining, by the computing device, an amount of time the user spent waiting in line for the video transaction machine; determining, based on the determined wait time of the user at the video transaction machine and the determined amount of time the user spent waiting in line for the video transaction machine, that a visit time associated with the video transaction machine exceeds a visit time threshold; determining, by the computing device, a maximum estimated visit time for a last user in line for the video transaction machine; determining, by the computing device, that the maximum estimated visit time for the last user exceeds a maximum visit time threshold; and in response to determining that the visit time associated with the video transaction machine exceeds the visit time threshold and in response to determining that the maximum estimated visit time for the last user in line for the video transaction machine exceeds the maximum visit time threshold, placing, by the computing device, a request for the video transaction machine received from the video transaction machine at a position in a queue for video transaction resources before another request for the video transaction resource received from another video transaction machine.