Patent ID: 9596348
Date: 2017-03-14
CPC Classifications: H04M

Claim:
1. A method, comprising: receiving, at a call handling system comprising a processor, an indication from a first destination device of a first call recipient reflecting a characterization of calls from a call source; identifying, by the processor, one or more user groups associated with the first call recipient; selectively assigning, by the processor, the indication to the one or more user groups, the one or more user groups comprising at least one of: users in a contact list, users in a social club, users employed by a corporate organization, and users that interact with each other; determining, by the processor, a number of received indications related to the call source and assigned to a user group selected from among the one or more user groups, the received indications being assigned to the selected user group by users associated with the selected user group, the received indications reflecting characterizations of calls from the call source by the users, the users' characterizations of calls from the call source including a request by the users to apply a special treatment to future calls from the call source; determining, by the processor, whether to apply a special treatment to an incoming phone call from the call source to a second destination device of a second call recipient associated with the selected user group based on the number of received indications related to the call source and assigned to the selected user group, the first call recipient different from the second call recipient; determining, by the processor, a display capability of the second destination device to present a call notification message based on a type of the second destination device; selecting, by the processor, a format data based on the determination of whether to apply a special treatment to the incoming phone call and the display capability of the second destination device, the format data effective to specify how the display capability of the second destination device is used to display the call notification message; transmitting the format data to the second destination device; receiving, at the second destination device, the format data; and presenting, by the second destination device, the call notification message in accordance with the format data, wherein