Patent ID: 9553978
Date: 2017-01-24
CPC Classifications: G06Q,H04L,H04M

Claim:
1. A computer-implemented method executed by at least one processor, the method comprising: establishing an electronic communication between a user at a call center using a first communication device and a caller using a second communication device; receiving, during the electronic communication and by at least one processor of a call center computing device, an input from the call center user, the input indicating a symptom of a quality of the electronic communication between the user, using the first communication device, and the caller, using the second communication device; identifying, by the at least one processor and based on the input, a cause of the quality of the electronic communication and that the cause of the quality of the electronic communication is associated with the second communication device used by the caller; and sending, during the electronic communication and by the at least one processor, instructions to the second communication device, wherein the instructions, when executed by the second communication device, cause the second communication device to automatically adjust a function or setting of the second communication device.