Patent ID: 9646331
Date: 2017-05-09
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method comprising: establishing a support session between a user computer having a geographic region associated therewith and a support server, and between the support server and a given support service computer from among a plurality of different support service computers, the plurality of different support service computers being partitioned by respective geographic service regions, and the support server selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer; at the support server, generating a charge associated with at least one service provided during the support session; collecting user feedback data at the support server from the user computer upon conclusion of the support session; and at the support server, when the feedback data meets a satisfaction threshold, performing a billing transaction comprising billing an account associated with a user of the user computer and crediting an account associated with a user of the support service computer based upon the charge.