Patent ID: 9716793
Date: 2017-07-25
CPC Classifications: H04L,H04M

Claim:
1. A method for detecting an Internet Protocol address mismatch in a contact center comprising: receiving, by an authentication server, a workstation login request from a first workstation of the contact center, retrieving, by the authentication server, from a contact center database a predetermined first Internet Protocol address assigned to the agent, receiving, by the authentication server, an application login request related to an application, wherein the application login request is received from a workstation of the contact center on which the application is executing; extracting, by the authentication server, a second Internet Protocol address from the application login request, wherein the second Internet Protocol address is that of the workstation on which the application is executing; comparing, by the authentication server, the predetermined first Internet Protocol address with the second Internet Protocol address; and granting, by the authentication server, the agent access to the first workstation and the application when the predetermined first Internet Protocol address matches the second Internet Protocol address.