Patent ID: 9691394
Date: 2017-06-27
CPC Classifications: G06F,G10L,H04M

Claim:
1. A computerized interactive voice response system having a modular router application that processes audio files for interactive voice response applications, comprising: a display that displays a plurality of components of a modular router application; the display comprising the plurality of components of the modular router application displayed in a structured format comprising a listing of a plurality of menu choices, at least one sequence of audio files, and a plurality of pointers to a plurality of stored audio files; an input device that receives an input that changes at least one pointer of the plurality of pointers to a changed pointer; the changed pointer indicating a different audio file; a processor that modifies the modular router application to form a modified router application including the changed pointer; and a database that stores the modified router application comprising the changed pointer, wherein the modified router application plays a different audio file according to the changed pointer.