Patent ID: 9674067
Date: 2017-06-06
CPC Classifications: G03G,G06F,H04L,H04N

Claim:
1. A method performed by a processor associated with a device, the method comprising: sending first polling calls from the processor to an enterprise system over a computer network, the enterprise system being on a different side of a security system on the computer network than the processor and the device; detecting a fault condition at the device, the fault condition being triggered by a deviation from a predefined operation of the device or by an input to the device from an external source; in response to detecting the fault condition, sending second polling calls to the enterprise system, the second polling calls utilizing more bandwidth on the computer network than the first polling calls, the second polling calls including information about the fault condition; the second polling calls opening a portal through the security system, through which portal data is passable by the enterprise system to the processor; following at least some of the second polling calls, determining that the fault condition has been addressed; and in response to determining that the fault condition has been addressed, resuming the first polling calls from the processor to the enterprise system.