Patent ID: 9661141
Date: 2017-05-23
CPC Classifications: G06Q,H04L,H04M

Claim:
1. A method of a communication device, comprising: reserving, by a processor of the communication device, a plurality of conference call bridges associated with a plurality of agents; creating, by the processor, a first queue for the plurality of conference call bridges and assigning the plurality of agents that are associated with the plurality of conference call bridges to the first queue; determining, by the processor, whether a first conference call bridge of the plurality of conference call bridges is associated with a higher number of agents in the first queue than other conference call bridges; creating, by the processor, a second queue for the plurality of conference call bridges; assigning, by the processor, the agents associated with the first conference call bridge from the first queue to the second queue; and increasing, by the processor, a priority of agents associated with a busier conference call bridge over agents associated with the other conference call bridges by moving agent assignments for the agents associated with the first conference call bridge up in the second queue.