Patent ID: 9571360
Date: 2017-02-14
CPC Classifications: H04L

Claim:
1. A method performed by a score management node, comprising a processor and a memory containing instructions executable by the processor, for supporting service evaluation by obtaining a perception score P reflecting a user's experience of a service delivered by means of a telecommunication network, the method comprising the steps performed by the score management node: receiving network measurements related to at least one service event when the service is delivered to the user, determining, in a first scoring module, a quality score Q reflecting the user's perception of quality of the delivered service and an associated significance S reflecting the user's perception of importance of the delivered service, based on the received network measurements, modifying, in a succession of intermediate scoring modules, the determined quality score Q and associated significance S of each service event based on a predefined influence factor applied in each intermediate scoring module, and calculating, in a concluding scoring module, the perception score P based on a modified quality score Qm and an associated modified significance Sm, wherein the calculated perception score P is made available for use in the service evaluation, wherein the score management node calculates a perception score P where Q