Patent ID: 9658844
Date: 2017-05-23
CPC Classifications: G06F

Claim:
1. A method, comprising: presenting information for a remote workstation and an end user to a support center utility application interface; launching at least one remote workstation software support tool pre-populated with information for the remote workstation from the support center utility application interface based on an issue reported by the end user; and utilizing the launched remote workstation software support tool to perform at least one troubleshooting step to resolve the issue reported by the end user by selecting a remote console tool from the plurality of remote workstation software support tools and loading a command prompt via the support center utility application interface that resides on the remote workstation, the command prompt allowing the at least one process running on the remote workstation to be killed via an input command at the support center utility application interface; and performing a test to determine whether an install date associated with the remote workstation and a deployment date of the support center utility application match, and if so, no changes are deployed, and if the dates do not match, a test is performed to determine if a support center utility application installed version is less than one deployment version behind to a most recent version of the support center utility application, and if so, creating a series of batch files on the remote workstation that will download and install an incremental install of the support center utility application.