Patent ID: 9563445
Date: 2017-02-07
CPC Classifications: G06F,H04L,H04W

Claim:
1. A method comprising: initiating, by a managed mobile device comprising at least one processor, a network interface, and a memory storing a remote assistance policy set comprising one or more remote assistance policies, a remote assistance connection with a remote support server via the network interface; receiving, by the managed mobile device, via the remote assistance connection initiated with the remote support server, remote assistance input provided by a user of an administrator console device, the remote assistance input being received by the remote support server via an interface provided by the remote support server to the administrator console device; processing, by the managed mobile device, the remote assistance input based on the remote assistance policy set, wherein processing the remote assistance input based on the remote assistance policy set comprises: sending, by the managed mobile device, to the remote support server, one or more user interface updates based on processing the remote assistance input based on the remote assistance policy set.