Patent ID: 9742779
Date: 2017-08-22
CPC Classifications: G06F,H04L

Claim:
1. A method comprising: detecting an attempt to establish a remote support session hosted on a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user, wherein the remote support appliance is under the physical and virtual computing control of the user; retrieving a credential that provides restricted access privileges in response to the detection; providing the credential to the first device for use in the establishment of the remote support session; establishing the remote support session; and during the remote support session, retrieving, from a third device associated with an access sponsor system, via the remote support appliance, an elevated credential that provides elevated access privileges to the first device in an ad-hoc manner, wherein the elevated credential is not provided to the support representative.