Patent ID: 9589288
Date: 2017-03-07
CPC Classifications: G06Q

Claim:
1. A computer-implemented method comprising: providing a commerce server associated with a retailer; providing a database stored on the commerce server and containing data associated with a plurality of sales assistants; providing an electronic computing device controlled by a sales assistant and physically remote from an augmented reality device worn by a consumer shopping in a retail store, the electronic computing device communicatively coupled to the augmented reality device and the commerce server; receiving, with a processing device of the commerce server, a help request signal from the augmented reality device; linking, with the processing device, the augmented reality device with the electronic computing device; receiving, with the processing device, a consumer communication signal from the augmented reality device, wherein the augmented reality device is configured to generate an interface using audio data and video data in order to initiate the real-time communication between the consumer and the sales assistant, and wherein the consumer communication signal contains the audio data and the video data comprising at least part of a field of view the consumer; transmitting, with the processing device, the consumer communication signal to the electronic computing device; correlating, with the processing device, the audio data and the video data to determine a location of a first item; receiving, with the processing device, a consumer distance signal from the augmented reality device, wherein the distance signal is generated by a distance sensor of the augmented reality device using a laser; receiving, with the processing device, a consumer position signal from the augmented reality device, wherein the position signal is generated by an ultrasonic position sensor of the augmented reality device; determining, with the processing device and using the distance signal, the position signal, and the location of the first item, that the first item is within a predefined distance from the consumer; providing, with the processing device, sales assistance to the consumer shopping in a retail store and considering the first item for purchase; receiving, at the processing device, a receipt signal containing a list of items purchased by the consumer; and determining, with the processing device, that the first item is among the list of items purchased by the consumer to track an effectiveness of providing sales assistance.