Patent ID: 9680843
Date: 2017-06-13
CPC Classifications: H04L

Claim:
1. A method of providing user service, comprising: receiving, over a network, a request to resolve a problem relating to a networked user device; selecting, based on the request and using a processor of a computer, a diagnostic algorithm of a plurality of diagnostic algorithms to analyze user data in a user account to identify symptoms of the problem and diagnose a cause of the symptoms identified; analyzing, using the diagnostic algorithm selected, the user data related to the user account to identify the symptoms of the problem; identifying, based at least in part on analyzing the user account, the symptoms of the problem; diagnosing the cause of the symptoms identified, wherein the diagnostic algorithm selected causes the processor to perform operations for diagnosing the cause of the symptoms identified, the operations comprising searching to identify a solution to resolve the cause of the symptoms; and providing, via the networked user device, a user using the networked user device with the solution to resolve the problem diagnosed, wherein the solution to resolve the cause of the symptoms identified is based at least in part on diagnosis of the unapproved mapped network connections as the cause of the symptoms identified.