Patent ID: 9578071
Date: 2017-02-21
CPC Classifications: G06Q,H04L

Claim:
1. A method for managing communications between a plurality of electronic devices, the method comprising: receiving, by a processor, an availability condition from a first caller electronic device, the availability condition indicative of when the first caller electronic device is available to receive a communication from a second electronic device of a plurality of second electronic devices; sending, by the processor, a message to each of the plurality of second electronic devices over a communication interface, each of the plurality of second electronic devices being associated with an individual contact center agent of a plurality of contact center agents, the message including the availability condition; receiving, by the processor over the communication interface, an availability indication from a particular second electronic device, the availability indication identifying that the particular second electronic device is available to engage in the communication with the caller, wherein the communication is established between the particular second electronic device and the first caller electronic device in response to the receipt of the availability indication by the processor.