Patent ID: 9727716
Date: 2017-08-08
CPC Classifications: G06F,H04L

Claim:
1. A computer implemented method, comprising: providing, by a computing system, a workspace on a virtual machine, wherein the workspace is associated with a voice-request account; receiving, at the computing system, user-account authentication information for a user account; receiving, at the computing system, a user-account session request to establish a user-account session for the user account in the workspace and responsively causing the user-account session to be established in the workspace according to the user-account authentication information; receiving, at the computing system, from a client device, a user-account request relating to the user-account session; sending, from the computing system, the user-account request to a guide account at a guide computing system; receiving, at the computing system, from the client device, permission for the guide account to access the user-account session in the workspace; providing, by the computing system, the guide account with the permission from the client device to access the user-account session in the workspace; receiving, at the computing system, a guide-account session request from the guide account to establish a guide-account session for the guide account in the workspace; and providing, by the computing system, the guide account with access to establish the guide-account session in the workspace, the guide-account session allowing the guide account to further access the user-account session in the workspace and to respond to the user-account request.