Patent ID: 9736296
Date: 2017-08-15
CPC Classifications: H04M

Claim:
1. A computer based method comprising: receiving first number information in response to a request from a first telephonic device to connect to a virtual number, the virtual number associated with an operator device and the first number information including a transmitting number corresponding to the first telephonic device and the virtual number; identifying the first telephonic device as a first contact device based on a lack of a match between the transmitting number of the first telephonic device and an authorized transmitting number stored in association with the virtual number in a mapping table; in response to identifying the first telephonic device as the first contact device, transmitting instructions for connecting the first contact device with the operator device associated with the virtual number; receiving second number information in response to a request from a second telephonic device to connect to the virtual number, the second number information including a transmitting number corresponding to the second telephonic device and the virtual number; identifying the second telephonic device as the operator device based on a match between the transmitting number of the second telephone device and the authorized transmitting number stored in association with the virtual number in the mapping table; and in response to identifying the second telephonic device as the operator device, receiving a transmitting number corresponding to a second contact device and transmitting instructions for connecting the operator device with the second contact device through the virtual number.