Patent ID: 9544449
Date: 2017-01-10
CPC Classifications: G06F,H04N

Claim:
1. A method for analyzing operational sensor data of a device collected by a mobile endpoint device operating with the device, the method comprising: receiving, by a management service that is located remotely from the device, an operational sensor data, a time stamp, a location of the device and a device identification (ID), via a global positioning system data on the mobile endpoint device, from the mobile endpoint device, wherein the operational sensor data comprises an environmental condition, which include at least one of: a temperature, a humidity level, a wireless communication signal strength, an ambient light level and is collected by the mobile endpoint device when the mobile endpoint device initiates a communication session with the device, wherein the communication session comprises a pairing request between the mobile endpoint device and the device to allow the mobile endpoint device to control the device, wherein the device does not have any communication capability with the management service; and transmitting, by the mobile endpoint device, the operational sensor data to the management service, wherein the operational sensor data is analyzed by the management service to determine a cause of a failure of the device when the device fails.