Patent ID: 9626647
Date: 2017-04-18
CPC Classifications: G06Q,H04L

Claim:
1. A method comprising: providing, by a processor, to a requesting user device, a web-based contact service comprising a forum to search for posts associated with a technical issue; receiving a selection of a post associated with the technical issue from the requesting user device; receiving a selection indicating a posting user of the post associated with the technical issue from the requesting user device; determining, by the processor, in response to the selection indicating the posting user of the post associated with the technical issue, a status of the posting user, wherein the status of the posting user is in view of whether the posting user is currently logged in to the contact service, and wherein the status of the posting user is further in view of whether the posting user is current assisting another user; determining, by the processor, in response to the selection of the posting user of the post associated with the technical issue and further in response to the status of the posting user being logged in to the contact service and not currently assisting another user, a geographic proximity of the posting user to the requesting user device; and providing in a graphical user interface, an indication of the status of the posting user, the geographic proximity of the posting user to the requesting user device, and a plurality of actionable links to contact the posting user.