Patent ID: 9582132
Date: 2017-02-28
CPC Classifications: G06F

Claim:
1. A method for the provision of interactive assistance over a network for a user to complete a desired computing task on a user computing device, the method comprising: generating a plurality of task-guides comprising a sequence of processes, each of said processes comprising at least one action for said user to perform in association with at least one graphical user interface (GUI) object displayed on a user computing device; receiving from a user computing device a task-assistance request over said network; receiving information about at least one computing environment of said user computing device over said network; sending at least one task-guide of said plurality of task guides corresponding to: 1) said task-assistance request, and, 2) said at least one computing environment of said user computing device, to said user computing device over said network, said at least one task-guide presenting a sequence of processes in accordance with information about said at least one GUI object displayed on said user computing device; and, obtaining said information about said at least one GUI object displayed on said user computing device, using at least one data-gathering technique, said at least one data-gathering technique selected for obtaining said information about said at least one GUI object, over said network, while said at least one task guide is operating on said user computer.