Patent ID: 9646054
Date: 2017-05-09
CPC Classifications: G06F

Claim:
1. A method comprising: receiving, by a system having a processor, a particular case that is associated with an issue that is to be addressed by an enterprise; matching, by the system, the particular case to further cases that have been processed, the matching comprises matching based on plural attributes contained in the particular case and in the further cases, wherein a given one of the plural attributes relates to a flow of activities taken to address the respective case, wherein the matching based on the given attribute that relates to a flow of activities comprises comparing a flow of activities of the particular case with flows of activities of the respective further cases, and wherein the matching comprises computing individual similarity scores for each individual attribute of the plural attributes, where the individual similarity scores of each respective one of the plural attributes indicate similarities of the further cases to the particular case according to the respective attribute; and building indexes for respective ones of at least some of the plural attributes, wherein the matching uses the indexes.