Patent ID: 9565154
Date: 2017-02-07
CPC Classifications: H04L

Claim:
1. A method for managing computer based messaging comprising: A) monitoring messages transmitted among persons within a messaging system over time, the messaging system comprising computer devices, each having at least one processor, at least some of the computer devices being individually associated with each of the persons, wherein the messages are stored in non-transitory storage, and wherein the messages collectively comprise a communication history; B) identifying related messages within the communication history; C) automatically analyzing the related messages, spanning a time interval, within the communication history, using a processor and natural language analytics, the analyzing being based upon: wherein the analyzing comprises assigning, using the processor, at least: a first value based upon the sentiment, a second value based upon content, and a third value based upon frequency; D) calculating a messaging trend score for the related messages as a function of the first value, second value and third value; E) comparing the messaging trend score to a pre-specified threshold value; and F) automatically generating and issuing to at least one of the persons, using the processor, at least one of: when the messaging trend score reflects a change over time that corresponds to at least one member from the group consisting of: an increasing trend, a decreasing trend, an inflection point, a variation outside a tolerance amount, a sine pattern, or a cosine pattern.