Patent ID: 9710819
Date: 2017-07-18
CPC Classifications: G06Q,G10L,H04M

Claim:
1. A system, comprising a processor and a memory in communication with the processor, the memory storing programming instructions executable by the processor to: cause a first chunk of audio data to be played for a first analyst, where the first chunk of audio data represents a segment of a first audio stream, the segment associated with a participant in a conference call; accept input from the first analyst sufficient to indicate a transcription of the segment of the first audio stream, the input being dependent upon a selected fidelity mode chosen from a plurality of fidelity modes, the plurality of fidelity modes having corresponding levels of fidelity and including all of: cause the transcription and an identity of the participant in the conference call to be displayed on a web-based user interface in substantially real time relative to the capture of the segment of the first audio stream; determining that the transcription displayed on the user interface is not accurate; and automatically, by a computer system and without user input, selecting, based on the levels of fidelity corresponding to the plurality of fidelity modes, a different fidelity mode in the plurality of fidelity modes having a corresponding level of fidelity higher than the selected fidelity mode.