Patent ID: 9749668
Date: 2017-08-29
CPC Classifications: G06Q,H04N

Claim:
1. A method comprising: receiving, by one or more devices, error notifications from a plurality of set-top-boxes (STBs), wherein each particular STB, of the plurality of STBs, generates a particular error notification when a particular item of content has failed to play at the particular STB for at least a threshold duration of time, wherein the plurality of STBs are located in a particular geographic region, wherein the items of content that have failed to play at the plurality of STBs correspond to a same content title; determining, by the one or more devices, a first ratio of a first quantity of the STBs, that provided error notifications, to a second quantity of STBs located in the particular geographic region; determining, by the one or more devices, a second ratio of the first quantity of STBs, that provided error notifications, to a third quantity of STBs to which the content title was provided; determining, by the one or more devices, that the first ratio exceeds a first threshold ratio; determining, by the one or more devices, that the second ratio exceeds a second threshold ratio; determining, based on determining that the first and second ratios respectively exceed the first and second threshold ratios and by the one or more devices, that an outage has occurred in the particular geographic region and with respect to the content title; and crediting, based on determining that the outage has occurred in the particular geographic region and by the one or more devices, corresponding accounts, associated with each of the plurality of STBs, for an amount associated with the content that has failed to play at each of the plurality of STBs.