Patent ID: 9560203
Date: 2017-01-31
CPC Classifications: G06Q,H04M,H04N

Claim:
1. A computer implemented method comprising: receiving, by a server transmitted from a touchpoint device, identification information for a user; presenting, by the server to the touchpoint device, a webpage for display to the user based on the identification information received for the user from the touchpoint device; receiving, by the server from the touchpoint device, an input from the user comprising webpage content information; upon receiving the input for the user from the touchpoint device, receiving, by the server, from the touchpoint device a request for a session with a representative based at least in part on subject matter of the webpage; routing, by the server from the touchpoint device, the request for the session to a computing device of a specialized representative from a plurality of representatives based at least in part on subject matter of the webpage and the webpage content information for the user received from the touchpoint device; transmitting, by the server to the computing device of the specialized representative, the identification information and the webpage; and establishing, by the server, a network connection between the computing device of the representative and the touchpoint device for a videoconferencing session between the representative and the user.