Patent ID: 9660862
Date: 2017-05-23
CPC Classifications: H04L,H04M,H04W

Claim:
1. A method, by an information processing system, for managing service issues within a wireless communication network, the method comprising: electronically communicating with at least one external information processing system; obtaining, based on the electronically communicating, one or more call detail records associated with a set of wireless communication devices of the wireless communication network; comparing a set of information within each of the one or more call detail records to a baseline statistical model, wherein the baseline statistical model identifies a normal operating state of the wireless communication network; determining, based on the comparing, that at least one of the one or more call detail records is an outlier call detail record, wherein the at least one outlier call detail record indicates that at least one wireless communication device associated with the at least one outlier call detail record experienced one or more service issues, and wherein determining that the at least one of the one or more call detail records is an outlier call detail record comprises: storing an indication that one of the at least one wireless communication device or the portion of the wireless communication network has been identified as the cause of the one or more service issues.