Patent ID: 9716745
Date: 2017-07-25
CPC Classifications: G06F,G06N,G06Q,H04L

Claim:
1. A method for tailoring help systems to the expertise of users, the method comprising: analyzing a user's computing work environment used to execute a software product, wherein analyzing the user's computing work environment comprises determining at least one of specific hardware used to execute the software product, an operating system used in association with the software product, and other software applications executed on the specific hardware; ascertaining, from the user's computing work environment, a level of expertise of the user in using the software product; receiving a request for assistance from the user with respect to the software product; automatically providing assistance to the user through a first help system in the event the user is ascertained to have a first level of expertise; and automatically providing assistance to the user through a second help system in the event the user is ascertained to have a second level of expertise different from the first level of expertise.