Patent ID: 9716739
Date: 2017-07-25
CPC Classifications: H04L

Claim:
1. A non-transitory computer readable medium comprising instructions which, when executed by a hardware processor, causes the hardware processor to: determine a codec associated with a call between a first client device and a second client device; determine a transmission rate based on the codec associated with the call; estimate a number of packets to be received by an access point that the first client device is associated with based on the determined transmission rate; compare the estimated number of packets to be received by the access point to an actual number of packets received by the access point; in response to a difference between the estimated number and the actual number of packets exceeding a threshold value, diagnose that a poor call quality associated with the call is due to either the first client device or network connectivity between the first client device and the access point; and distinguish between the poor call quality associated with the call being due to: