Patent ID: 9743041
Date: 2017-08-22
CPC Classifications: H04L,H04M,H04N

Claim:
1. A telecommunication system for connecting a local individual with a distant individual, the system comprising: one or more mobile local interactive apparatus for use by at least one individual, said interactive apparatus having a live video and/or live audio component, and being connected to one or more networks capable of continuously transmitting said local interactive apparatus audio and/or video over said networks; one or more mobile remote interactive apparatus for use by at least one service agent, with at least one said remote interactive apparatus being connected to one or more networks, said remote interactive apparatus being capable of receiving live audio and/or video from said remote apparatus and controlling multiple said local interactive apparatus live audio and/or live video connections over said network; surveillance components for actively monitoring in real-time one or more individual's positions and/or actions data, said surveillance components including at least one or more surveillance video or audio sources separate from said individual's mobile apparatus, said surveillance components and data being capable of being controlled by two or more of said remote interactive apparatus; and wherein one or more of said service agents is capable of initiating an interaction between one or more other said service agents and one or more individuals through one or more said local interactive apparatus selected by said one or more service agents upon detecting an opportunity or need for productive interaction with said individual(s).