Patent ID: 9633340
Date: 2017-04-25
CPC Classifications: G06F,G06Q

Claim:
1. A method comprising: storing, at a database, a first repair order (RO) and phrase data separate from the first RO, wherein the phrase data comprises multiple multi-word phrases and for each phrase: at least one matchable RO term and a real-fix tip field identifier that associates the phrase with a real-fix tip field from among a set of real-fix tip fields, wherein the set of real-fix tip fields comprises a complaint field, a cause field, and a correction field, and wherein the first RO contains a vehicle identifier of a first individual vehicle; determining, by at least one processor, multiple RO terms based on RO terms contained in the first RO, wherein the multiple RO terms pertain to a service procedure already performed to the first individual vehicle; determining, by the at least one processor from the phrase data, a first multi-word phrase, wherein the first multi-word phrase is associated with a first real-fix tip field identifier, wherein the at least one matchable RO term associated with the first multi-word phase matches at least one of the received multiple RO terms, wherein the first multi-word phrase includes at least a first word that differs from both the at least one matchable RO term associated with the first multi-word phrase and the received multiple RO terms, and wherein the first real-fix tip field identifier identifies the complaint field, the cause field, or the correction field; generating, by the at least one processor, a real-fix tip by populating a first field of the real-fix tip with the first multi-word phrase determined from the phrase data separate from the first RO, wherein the first multi-word phrase is indicative of a complaint listed on the first RO if the first real-fix tip field identifier identifies the complaint field, a cause listed on the first RO if the first real-fix tip field identifier identifies the cause field, or a correction listed on the first RO if the first real-fix tip field identifier identifies the correction field; and transmitting the real-fix tip.