Patent ID: 9646001
Date: 2017-05-09
CPC Classifications: G06F,G10L,H04M

Claim:
1. A method of performing a real time human machine dialog process with a human user using a target language, the dialog process employing an automated dialog application stored in memory and implemented by at least one hardware implemented computer processor, the method comprising: receiving with the automated dialog application a user query in the target language, the dialog application implementing a dialog between a human and a machine; creating generic translation tables using large parallel corpora; performing automatic machine translation of the user query into a source language, the source language being a language of the automated dialog application, wherein performing the automatic machine translation utilizes the created generic translation tables and includes mapping the query from the target language to the source language; providing the dialog between the human and the machine by delivering an automated reply of the dialog application to the user in the target language through use of one or more statistical language models, the reply being a conversational response to the user query originated by the dialog application and selected from memory associated with the processor; if the dialog process reaches an initial assistance state, providing a hybrid dialog between the human and a non-native agent through the machine by transferring the user to a first human agent using the source language to interact in real time with the user in the target language by machine translation to continue the dialog process; and if the dialog process reaches a further assistance state, providing a dialog between the human and a native-agent by transferring the user, through the machine, to a second human agent using the target language to interact in real time with the user in the target language to continue the dialog process, the further assistance state reached when the initial assistance state with the first human agent is unsuccessful.