Patent ID: 9747651
Date: 2017-08-29
CPC Classifications: G06Q,H04L,H04M,H04W

Claim:
1. A rule capable intelligent automated assistants (IAA) system for use with remote wireless handheld computing devices and the internet, comprising: a) at least one hospitality software back-office application with at least one IAA-based interface and enabled to execute one or more rules while communicating via free format messaging and at least one interface with fixed format messaging communications with web browsers for communicating bi-directionally with two or more different remote wireless handheld computing devices; b) a master database containing data and parameters of the at least one hospitality software application pursuant to a master database file structure with predefined formats and specific fields and which is accessible through a database application programming interface (API); c) at least one computer server, with associated data storage capabilities for the at least one hospitality software application, and the master database; d) at least one application software based communications control module (CCM) integrated with the hospitality application software and enabled to interface with at least one communications protocol; e) at least one web server enabled by the CCM to concurrently communicate via the internet with two or more different remote wireless handheld computing devices; f) at least one wireless handheld remote computing device with at least one IAA mobile application and user interface with free format messaging that enables access to and communications with the back office hospitality software application and its IAA-based interface; g) at least one other wireless handheld remote computing device which uses a web browser based user interface with fixed format messaging to access and communicate with the back office hospitality application software; h) at least one external application programming interface for fully integrating via the internet the hospitality back office software application with one or more non hospitality software applications; wherein the system elements are enabled to communicate bi-directionally in real time via the back office hospitality application software and the database API and the communications control module while utilizing the parameters and data of the master database file structure in interfacing the back office hospitality software application between and with the two or more remote wireless handheld computing devices with their different user interfaces while maintaining consistency with the master database.