Patent ID: 9582581
Date: 2017-02-28
CPC Classifications: G06F,G06Q

Claim:
1. A method performed by one or more server computer systems, the method comprising: generating by one or more server computers from information in a database a graphical user interface that when rendered on a display device depicts a floorplan of an arrangement and locations of the fixtures at a facility, and a control to select one or more of the fixtures represented in the floorplan to report an issue with the selected one or more fixtures; receiving by one of the one or more server computers a first message, the first message identifying a fixture of a facility, which requires attention; retrieving by the one or more server computers from the database, information relating to the facility, which information includes entities associated with the facility, a geographic location for the facility, and a listing of identifiers associated with fixtures in the facility including the fixture requiring attention; determining by the one or more server computers from information retrieved from the database, a second entity that under contract with the facility provides service of the fixture; generating a second message to send to the second entity, with the second message having a first embedded hyperlink that allows the second entity through a computing device to access one or more pages in the database describing the fixture and having a second embedded hyperlink that allows the second entity through the computing device to access one or more pages in the database describing the location; and receiving by the one or more server computers, an access request via selection of the first hyperlink by the second entity to retrieve information from the database for the fixture corresponding to the first hyperlink; sending by the one or more server computers a third message to the second entity, the third message for confirming that the second entity serviced the fixture.