Patent ID: 9667818
Date: 2017-05-30
CPC Classifications: H04N

Claim:
1. An information processing apparatus comprising: an operation fault detector that detects an operation fault of a predetermined type which occurs in the information processing apparatus; an output unit that outputs a notification which contains occurrence information indicating an occurrence of the operation fault of the predetermined type and setting information concerning the operation fault of the predetermined type; a first receiver that receives an operation checking image from an external apparatus via a first communication line; a second receiver that receives image data of the same operation checking image from the external apparatus via a second communication line that is different from the first communication line; and a comparing unit that compares the operation checking image with the image data of the same operation checking image, wherein the operation checking image and the image data of the operation checking image are received from the external apparatus in response to the operation fault being related to faulty information receiving of the information processing apparatus.