Patent ID: 9721229
Date: 2017-08-01
CPC Classifications: G06Q

Claim:
1. A method comprising: receiving, at a social media portal system comprising a processor and memory, filtered social media postings from a social media stream; scoring, via the processor, a first social media posting of the filtered social media postings with respect to a likelihood of a trigger event being associated with the first social media posting, wherein both the trigger event and the first social media posting relate to a complaint about insurance; routing, from the social media portal system, the first social media posting to a recipient based on the scoring indicating that the likelihood the first social media posting and the trigger event are associated; receiving, at the social media portal system, a response from the recipient to the first social media posting; maintaining, at the social media portal system, the response from the recipient to the first social media posting in a pending status; receiving an approval indication that the response from the recipient to the first social media posting is approved to be provided to a social network; and responsive to receiving the approval indication, providing, by the social media portal system and to the social network, the response from the recipient user to the first social media posting.