Patent ID: 9571620
Date: 2017-02-14
CPC Classifications: G06F,G10L,H04L,H04M,H04W

Claim:
1. A computer-implemented method, comprising: processing a portion of a call to identify at least one segment of interest, the processing of the portion of the call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as predetermined time period, before and after the one or more keywords are identified in the at least one segment of interest; creating at least one tag of interest which comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the call to be of interest to other individuals accessing the call via a third party application; and forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.