Patent ID: 9680660
Date: 2017-06-13
CPC Classifications: H04L

Claim:
1. A method of operating a self-service terminal, the method comprising: receiving commands from a host at a communication stack of the self-service terminal, the commands relating to actions for the self-service terminal to perform in the form of device functions usable by a management application and screens the self-service terminal is to display while performing the actions; receiving management information from the management application of the self-service terminal via the communications stack of the self-service terminal, wherein the communications stack has an Internet Protocol (FP) address and supports communication with the management application using Transmission Control Protocol (TCP) Internet Protocol (IP) (TCP/IP) to obtain the management information from the management application, wherein the management information including a type of device identifier, a status code, and a time at which a fault occurred; preparing a message using a different protocol for transmission across a network between the self-service terminal and a host, where the message includes the management information from the communications stack, wherein the network is a legacy network that does not support TCP/IP; transmitting the message to the host via the network by sending the message as an incident trap back to the communications stack where it is processed as an unsolicited message that is sent to the host over the network from the communications stack, wherein the unsolicited message includes a special identifier to indicate that the unsolicited message includes the management information and that the unsolicited message is to be forwarded to a management centre by the host; receiving the message prepared using the different protocol at the host; parsing the message to ascertain if the message contains management information, wherein the step of parsing the received message to ascertain if the message contains management information includes ascertaining if a predetermined device identifier is associated with the message; in the event that the message contains management information, forwarding the management information to a remote management centre responsible for maintaining the self-service terminal in normal operation; utilizing, by the management centre, at least the status code to ascertain an action to be taken to remedy the fault; and transmitting, by the management centre, a text message to a service technician, the text message including the management information and the remedy.