Patent ID: 9697487
Date: 2017-07-04
CPC Classifications: G06Q,G07C,H04M

Claim:
1. An application server system configured to facilitate employee monitoring, the application server system comprising: at least one computer processor in communication with an interactive voice response (IVR) system, the computer processor configured to computationally receive electronic employee identification data to determine associated time and geographic location parameters; an alert system executing on at least one processor, in communication with the interactive voice response (IVR) system, the alert system configured to generate a real-time electronic alert in response to a potential problem condition detected using defined expectation parameters associated with the electronic employee identification data that are not satisfied, the defined expectation parameters including at least one of: a scheduled location from which the electronic employee identification data is expected to be received, or a scheduled time at which the electronic employee identification data is expected to be received; the alert system configured to transmit the electronic alert at expiration of a delay period, such that the transmission of the electronic alert is delayed for a period of time to additional time to cure the potential problem condition; the system being configured to attempt to contact an employee during the delay period by transmitting one or more electronic communications regarding the potential problem; and the alert system configured to transmit the electronic alert, after the expiration of the delay period, the electronic alert being transmitted if the potential problem condition is not cured at the expiration of the delay period.