Patent ID: 9723502
Date: 2017-08-01
CPC Classifications: H04M,H04W

Claim:
1. A method, by an information processing system, for managing service issues in a wireless communication network, the method comprising: electronically communicating, by the information processing system, with at least one additional information processing system, the at least one additional information processing system monitoring wireless service usage of a plurality of wireless communication devices within a wireless communication network and generating a plurality of call detail records representing the wireless service usage of the plurality of wireless communication devices; obtaining, by the information processing system, the plurality of call detail records from the at least one additional information processing system based on the electronic communication therewith; storing, by the information processing system, the plurality of call detail records in memory; analyzing, by the information processing system, the plurality of call detail records stored in the memory; identifying, by the information processing system based on the analyzing, at least one pattern from the plurality of call detail records, wherein the at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records, wherein identifying the at least one pattern comprises identifying, by the information processing system based on identifying the at least one pattern, a location associated with the at least one service issue that has occurred; and storing, by the information processing system, the location associated with the at least one service issue that has occurred in the memory.