Patent ID: 9628519
Date: 2017-04-18
CPC Classifications: H04L,H04M,H05K

Claim:
1. A call processing method based on desktop cloud technology, the method comprising: receiving, by a call control apparatus deployed on a cloud server, a processing request for a call, wherein the processing request is distributed by an automatic call distribution apparatus, and carries a media capability of the automatic call distribution apparatus; performing, by the call control apparatus, media negotiation based on a media capability of an agent terminal connected to the cloud server and the media capability of the automatic call distribution apparatus, the call control apparatus is a virtual machine allocated by the cloud server to the agent terminal; sending, by the call control apparatus, a media negotiation result to the agent terminal; receiving, by the agent terminal, a media session request from the automatic call distribution apparatus, and establishing, by the agent terminal, a media session between the agent terminal and the automatic call distribution apparatus according to the media negotiation result; and processing, by the agent terminal, a call distributed by the automatic call distribution apparatus by using the media session.