Patent ID: 9641562
Date: 2017-05-02
CPC Classifications: H04L,H04W

Claim:
1. A method of monitoring and recording call quality metrics for Internet protocol (IP)-based communications conducted by a mobile telephony device that natively conducts non-IP-based communications via a first telephony service provider, the method comprising: receiving call quality information from the mobile telephony device, that natively conducts non-IP-based communications via the first telephony service provider, indicative of at least one condition related to an operating state of the mobile telephony device during a voice over Internet protocol (VOIP) telephone call conducted via a second telephony service provider non-native to the mobile telephony device; normalizing the call quality information received from the mobile telephony device; and recording, at the second telephony service provider, the normalized call quality information and the received call quality information related to at least the operating state of the mobile telephony device against the VOIP telephone call to monitor call quality metrics of VOIP telephone calls conducted by the mobile telephony device via the second telephony service provider.