Patent ID: 9661038
Date: 2017-05-23
CPC Classifications: G06F,H04L,H04W

Claim:
1. A method of evaluating user feedback of mobile communication device applications, the method comprising: receiving by a first server system, a plurality of user feedback messages from a plurality of mobile communication devices, wherein: selecting, based on the plurality of user feedback messages, one of the one or more operable applications; determining a classification parameter of the selected operable application based on evaluating one or more operating characteristics of the selected operable application; communicating the classification parameter to one or more of the plurality of mobile communication devices; communicating the classification parameter to an application evaluation database on a second server system; selecting the one of the one or more operable applications based on at least the problem type; and selecting the one of the one or more operable applications based on computing a most likely application to cause the problem type from the one or more operable applications, wherein the computing is based on the user feedback messages associated with the one or more operable applications.