Patent ID: 9680715
Date: 2017-06-13
CPC Classifications: H04L

Claim:
1. A method for assessing a service offering selected by a user in a networked computing environment, the method comprising the computer-implemented processes of: monitoring, by at least one computer device, a network environment containing the service offering for a software configuration activity performed by the user; analyzing, by the at least one computer device, the software configuration activity to identify a software application that is being configured; searching, by the at least one computer device, a set of provider-managed service offerings for a provider-managed service offering that has an offered application corresponding to that of the software application; gathering a user history corresponding to the user, the user history including: whether the user has previously been notified of an alternative suggestion on the network environment, whether the user has previously been notified of a previous alternative suggestion that is similar to the alternative suggestion in conjunction with a different network environment, a manner in which the user responded to past alternative suggestions, and a length of time the network environment has been active; estimating a level of disruption which the provider-managed service offering would cause to the network environment based on the length of time; determining whether to forward the alternative suggestion to the user based on the user history and the calculating, and forwarding to the user, by the at least one computer device in response to a positive determination, an alternative suggestion for the service offering that includes the provider-managed service offering.