Patent ID: 9619834
Date: 2017-04-11
CPC Classifications: G06Q

Claim:
1. A computer-implementable method for conducting electronic commerce within a social media environment comprising: enabling generation of a plurality of a social commerce sites, each of the plurality of social commerce sites comprising product data, wherein each of the plurality of social commerce sites is operable to perform electronic commerce operations and the product data is associated with a vendor of the product; performing, via a computer system, governance operations on the plurality of social commerce sites, the governance operations comprising roles and rights management; accessing at least some of the social commerce sites within the social media environment, wherein the accessing is performed by a user of the social media environment; and receiving social commerce input data from the user of the social media environment, wherein the social commerce input data is processed to perform electronic commerce operations associated with the product; and, providing a social customer relationship management system, the social customer relationship management system comprising instruction for performing the enabling, performing, accessing and receiving, the social customer relationship management system comprising a service layer, a presentation layer, a business layer, a core layer and a data layer, the services layer comprising a Representation State Transfer application program interface, the presentation layer comprising a web interface component, the business layer comprising a business logic component, the core layer comprising an analysis services component and the data layer comprising an integration services component and a social data repository.