Patent ID: 9686087
Date: 2017-06-20
CPC Classifications: H04L

Claim:
1. A computer-implemented method of maintaining an instant message session between a first participant and a second participant, comprising: parsing, into a plurality of fragments associated with the first participant, one of a plurality of instant messages received from the first participant within the instant message session; parsing, into a plurality of fragments associated with the second participant, one of a plurality of instant messages received from the second participant within the instant message session; identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the first participant, as a question; identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the second participant, as an answer; matching the answer to the question; and providing instructions for displaying, concurrently with and separate from an initial chat transcript, a supplemental display transcript, wherein the initial chat transcript displays, in sequential order, the plurality of instant messages from the first and second participant, the supplemental display transcript displays the answer visually matched to the question, and the matching the answer to the question is based upon a threshold number of common words in the answer and the question.