Patent ID: 9667473
Date: 2017-05-30
CPC Classifications: H04L

Claim:
1. A method, with an information processing system, for automatically configuring one or more nodes in an information technology infrastructure with server management actions for automatically resolving problems associated with the one or more nodes, the method comprising: generating, by a processing circuit of the at least one information processing system, a node-ticket record for an information processing node associated with an unresolved problem ticket identifying at least one unresolved problem with the information processing node, wherein the node-ticket record is separate and distinct from the unresolved problem ticket associated with the information processing node and only contains a set of system descriptors and a set of problem descriptors, wherein each of the set of system descriptors describes at least one attribute of the information processing node, and wherein each of the set of problem descriptors describes at least one operational problem occurring at the information processing node; querying, by the processing circuit utilizing the node-ticket record, a set of node-ticket clusters, wherein each of the set of node-ticket clusters is comprised of a plurality of historical node-ticket records each assigned to a given node-ticket cluster based on at least one common system descriptor and at least one common problem descriptor comprised within each of the plurality of historical node-ticket records, each of the set of node-ticket clusters further comprising a set of server management actions mapped to each of the plurality of historical node-ticket records, wherein the set of server management actions were previously performed to resolve at least one operational problem associated with at least one information processing node; identifying, by the processing circuit based on the querying, at least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold, wherein the identifying comprises: automatically resolving, by the processing circuit, the unresolved problem at the information processing node utilizing the at least one set of server management actions, wherein automatically resolving the unresolved problem comprises