Patent ID: 9621721
Date: 2017-04-11
CPC Classifications: H04M

Claim:
1. A system for redirecting incoming phone calls made to a user, comprising: a call server configured to receive phone calls; a determination module for determining, upon receipt of an incoming one of the phone calls, whether to provide the user with an option to route the received incoming phone call to an alternate destination; a destination selection module for determining which of a plurality of alternate destinations to provide to the user based on identity information for the received incoming phone call and wherein said alternate destinations comprise different users; a context module for obtaining and using context information associated with the different users to determine which of the different users is available to take the incoming phone call, based on the different users'schedules, and indicating to the destination selection module which of the different users appear to be available; a presentation module for presenting the determined alternate destination or destinations as options to the user when the determination to provide the user with an option to route the received incoming phone call is affirmative; a user input module for enabling user selection of one of the alternate destination options; and a routing module for routing the received incoming phone call to a selected alternate destination, wherein the determination module uses criteria for determining whether to provide the user with an option to route the received incoming phone call to an alternate destination, said criteria including a member selected from the group comprising: identity information for the received incoming phone call, a status of the user's phone, a time of day, a status of the user's schedule, or a combination thereof.