Patent ID: 9542455
Date: 2017-01-10
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method, comprising: accessing, by a processor, a message having a number of message elements; identifying, by the processor, a category determinate message element, for a category, from the message elements; categorizing, by the processor, the message in accord with the category determinate message element; excluding, by the processor, the category determinate message element from the message elements; after the category determinate message element has been excluded, analyzing, by the processor, at least one remaining message element to determine whether the message is a connote having a primary meaning within the category and a secondary meaning outside of the category; and routing the message, by the processor, to a first agent selected according to connote routing rules, upon determining the message is a connote, and routing the message to a second agent selected according to non-connote routing rules different from the connote routing rules, upon determining the message is not a connote.