Patent ID: 9730036
Date: 2017-08-08
CPC Classifications: H04L,H04M,H04W

Claim:
1. A method for redirecting a call initiated from a portable communication device, the method comprising: screening, by the portable communication device, the call initiated from the portable communication device; automatically redirecting, by the portable communication device, the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria; authenticating an account corresponding to a user of the portable communication device that initiated the call; executing a visual IVR application that visually interacts with the user of the portable communication device upon authentication of the account, and forwarding the redirected call via a communication network to an alternate system when the authentication of the account fails, wherein the alternate system is an audio IVR system; retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account, and displaying selected retrieved personalized account information on a display of the portable communication device.