Patent ID: 9742923
Date: 2017-08-22
CPC Classifications: G06Q,H04L,H04M

Claim:
1. A telephone call processing system for processing telephone calls comprising voice signals and data signals between a caller and an agent, the system comprising: a first interface for receiving voice signals and data signals from the caller and a second interface for receiving voice signals and data signals from the agent, the first and second interfaces configured to selectively pass voice signals and data signals therebetween to enable communication between the caller and agent; attenuation means configured to selectively attenuate voice signals and data signals passing from the first interface to the second interface to selectively impede the agent from receiving the voice signals and data signals from the caller; detection means configured to detect and decode data signals received at the first interface; and a processor coupled to the attenuation means and detection means and configured to cause the detection means to begin detecting and decoding a string of discrete data signals from the caller, the string of discrete data signals having a length and conveying sensitive information, wherein while the string of discrete data signals is being received at the first interface, the system is configured to operate exclusively in each of: wherein the processor is further configured to cause the system to switch from the first mode to the second mode and operate in the second mode immediately after operating in the first mode, and to revert from the second mode to the first mode immediately after operating in the second mode, and wherein the processor is further configured to automatically switch from the first mode to the second mode responsive to detecting, by the detection means, a first pre-determined number of discrete data signals of the string of discrete data signals, wherein the first pre-determined number is at least two, and wherein the processor is further configured to automatically revert from the second mode to the first mode responsive to detecting, by the detection means, a second pre-determined number of discrete data signals of the string of discrete data signals.