Patent ID: 9646079
Date: 2017-05-09
CPC Classifications: G06F

Claim:
1. A method comprising: receiving at an online consultation system a question associated with a predetermined category; extracting a plurality of candidate topics from the received question; applying a first term frequency inverse document frequency (TFIDF) filter to the extracted plurality of candidate topics to identify a first sorted list of the plurality of extracted candidate topics according to an affinity of the candidate topics to the predetermined category; applying a second TFIDF filter to the first sorted list to identify a second sorted list of the plurality of extracted candidate topics according to an affinity of the candidate topics to the received question; identifying as similar questions a plurality of previously submitted questions having topics matching the second sorted list of the plurality of extracted candidate topics; creating excerpts of the identified similar questions by selecting one or more sections of each of the identified similar questions; presenting to one or more users via the online consultation system the excerpts of the identified plurality of previously submitted questions while the user is waiting for an answer to the question.