Patent ID: 9602370
Date: 2017-03-21
CPC Classifications: H04L

Claim:
1. A method, comprising: in a database, creating two or more issue profiles each applicable to different network profiles with different characteristics wherein each of the different network profiles is for a different data communications network; determining, based at least in part on a network configuration of a particular network, a particular network profile for the particular network, wherein the network configuration of the particular network includes a network characteristic pertaining to a type of application services traffic carried using the particular network, wherein the network characteristic is determined using at least one of network parameters measuring end-to-end jitter, end-to-end delay, or end-to-end packet loss for the particular network, and wherein the network characteristic comprises one of a video characteristic, voice characteristic, storage characteristic, or a data center characteristic; selecting, from the two or more issue profiles in the database, an issue profile for a particular network, based at least in part on the particular network profile including the network characteristic, of the particular network; modifying the issue profile in response to receiving input that specifies removing or adding at least one issue to the issue profile, wherein the issue profile comprises a set of one or more particular issues that can affect operation of the particular network, and wherein at least one of the set of one or more particular issues does not immediately impact service availability of the particular network; collecting one or more data points pertaining to the operation of the particular network, wherein the one or more data points comprise a first data point, corresponding to a first network data type, which is collected from the particular network using a first communication link and a second data point, corresponding to a second network data type, which is collected from the particular network using a second communication link; determining and storing, based on health indexes that represent contributions of all issues in the set of one or more particular issues, an overall health rating that represents health of the particular network; wherein the method is performed by one or more computing devices.