Patent ID: 9647943
Date: 2017-05-09
CPC Classifications: H04L,H04M

Claim:
1. A method for providing tiered load balancing for a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX), the hosted VoIP PBX supporting a plurality of VoIP-enabled client devices, comprising: dynamically assigning a selected cluster of computing resources to an identified specific client account group based on prescribed conditions; identifying a specific client account group to which a primary client account is assigned in response to a communication activity with the primary client account, and identifying the selected cluster of computing resources assigned to the specific client account group to which the primary client account is assigned; routing the communication activity associated with the primary client account to the identified selected cluster of computing resources assigned to the specific client account group to which the primary client account is assigned; dynamically determining predefined conditions within the identified selected cluster of computing resources; and establishing the communication activity associated with the primary client account with an available node within the selected cluster of computing resources based upon the predefined conditions.