Patent ID: 9588830
Date: 2017-03-07
CPC Classifications: G06F,H04L,H04M

Claim:
1. A method for local survivability in a distributed contact center environment, the method comprising: receiving, by a first processor associated with a first contact center node, a first request for a first interaction; processing the first request, by the first processor, according to a first mode of operation, wherein in the first mode of operation, the first processor invokes a second contact center node for providing a particular contact center service not currently enabled for being provided by the first contact center node, wherein the invoking of the second contact center node includes transmitting, by the first processor, a first message to a second contact center node in response to the first request for the first interaction, wherein the first message is configured to invoke a first resource associated with the second contact center node for handling the first interaction via the first resource; monitoring, by the first processor, connection with the second contact center node; receiving, by the first processor, a second request for a second interaction; determining, by the first processor, lack of connection with the second contact center node; in response to determining the lack of connection with the second contact center node: