Patent ID: 9591086
Date: 2017-03-07
CPC Classifications: G06F,H04L,H04M,H04W

Claim:
1. A method, comprising: collecting historical communication data relating to senders of a plurality of communications to a user; depositing the collected data into a repository, the repository comprising a plurality of profiles, each profile for a respective one of the senders, the profiles including a first profile for a first sender; extracting data from a first communication from the first sender to the user; searching, over a network, using the extracted data to obtain a search result about the first sender; updating the first profile using the search result; in response to receiving a second communication from the first sender to the user, generating, via a computing device, customized content for inclusion in a body of a reply communication to the first sender, wherein the customized content is customized for the first sender based on the historical communication data for prior communications with the first sender, and the customized content includes information from the first profile and a statistic regarding the prior communications with the first sender that is integrated into text for an auto-reply in the body of the reply communication; inserting the customized content into the body of the reply communication, the reply communication including the auto-reply; and automatically sending the reply communication to the first sender.