Patent ID: 9736306
Date: 2017-08-15
CPC Classifications: H04M

Claim:
1. An improved customer relationship management (CRM) device for providing an agent workstation with an updated GUI containing treatment data scripts specific to an individual, comprising: a graphical user interface (GUI); a treatment processor electrically interconnected to the GUI, the treatment processor receiving treatment data associated with an individual, the treatment data including treatment information, the treatment processor generating score information for each treatment indicated within the treatment information, the treatment processor also determining whether any of the treatment information should be suppressed, the treatment processor communicating unsuppressed treatment information to the GUI in the form of data scripts, the treatment processor also causing the GUI to update to include the data scripts in response to an active treatment icon of the GUI being interacted with; and wherein the treatment processor suppresses treatment information based on reasons provided by the individual, each of the reasons causing corresponding treatment information to be suppressed for a unique amount of time.