Patent ID: 9710459
Date: 2017-07-18
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A computer-implemented method for communication monitoring based on sentiment, comprising: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication comprises text input by the sender; analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment; referencing an overall relationship score based on past communications between the sender and the recipient in response to the sentiment score for the text of the new communication being on a negative side of a first predefined threshold on the scale; holding a transmission of the new communication or activating another action in response to the overall relationship score being on the negative side of a second predefined threshold; and sending a notification to at least one of the sender or a supervisor of the sender in response to the overall relationship score being on the negative side of the second predefined threshold.