Patent ID: 9747573
Date: 2017-08-29
CPC Classifications: G06K,G06Q,H04N

Claim:
1. A computer-implemented method for workforce analytics, the method comprising: receiving a set of videos including a sequence of images, each video of the set of videos including at least one individual; for each video of the set of videos, detecting a respective individual in one or more of the images; locating, within each video of the set of videos, feature reference points of the respective individual; aligning, within each video of the set of videos, a virtual face mesh to the respective individual based at least in part on the feature reference points; dynamically determining, for each video of the set of videos, over the sequence of images at least one deformation of the virtual face mesh; determining, for each video of the set of videos, that the at least one deformation refers to at least one facial emotion of the respective individual within the video, the at least one facial emotion identified as matching a facial emotion from a plurality of reference facial emotions; identifying, for a predetermined period of time commonly represented within the set of videos, a set of facial emotions for the respective individuals within the set of videos; identifying an emotional status for a target user for the predetermined period of time, the target user interacting with the individuals included in the set of videos, and the emotional status determined based on the set of facial emotions of the individuals within the set of videos; and generating quality metrics for the target user, the quality metrics including at least one work quality parameter associated with the individual based on the at least one facial emotion.