Patent ID: 9654628
Date: 2017-05-16
CPC Classifications: H04M,H04W

Claim:
1. A method comprising: receiving, by a processor of a computing device, a request to initiate a call from a portable electronic device, wherein the call is a communication across a communication network; initiating, by the processor of the computing device, the call, wherein the call connects the portable electronic device to an emergency response service, and further wherein the call utilizes a relay communication assistant intermediate the portable electronic device and the emergency response service; receiving, by the processor of the computing device, a first text communication from the relay communication assistant comprising a transcription of a first voice audio message from the emergency response service; sending, by the processor of the computing device, the first text communication to the portable electronic device; receiving, by the processor of the computing device, a second voice audio message from the portable electronic device; sending, by the processor of the computing device, the second voice audio message to the relay communication assistant; and sending, by the processor of the computing device, the second voice audio message to the emergency response service.