Patent ID: 9697067
Date: 2017-07-04
CPC Classifications: G06F

Claim:
1. A monitoring system comprising: a network interface for connecting with computers; an input interface for receiving a start time and an end time of a designated period; positional information for indicating positions to display failures which occur in the computers on a screen image; and event information for indicating failures which occur in the computers, times at which the failures have occurred, and statuses of troubleshooting of the failures, wherein the monitoring system is configured to create a screen image indicating failures which occurred by the end time and have not been removed at a current time based on the positional information and the event information, wherein the monitoring system is configured to output image data for the created screen image wherein the monitoring system is configured to calculate urgency levels for troubleshooting of the failures which occurred from the start time until the end time and have not been removed at the current time based on the event information indicating the failures, wherein the monitoring system is configured to create a screen image indicating the failures in appearances differing depending on the calculated urgency levels, wherein, in a case where a same failure occurred a plurality of times in a past, the monitoring system is configured to calculate an average time of times required to remove the failure and days elapsed from the latest date the failure was removed until the current time based on the event information, wherein the monitoring system is configured to calculate a value by subtracting the calculated average time from a time from occurrence of the failure which has not been removed until the current time as an excess time based on the event information indicating failures which occurred from the start time and the end time and have not been removed at the current time, and wherein the monitoring system is configured to calculate each of the urgency levels based on the calculated excess time and the calculated elapsed days.