Patent ID: 9584484
Date: 2017-02-28
CPC Classifications: G06F,H04L

Claim:
1. A method for providing secure support to a virtual appliance, the method comprising: receiving, by a microprocessor executing an administration tool within a first device, a request from a user of the first device for maintenance for a virtual appliance, the virtual appliance executing on a microprocessor within a second device, the first device separate from the second device; generating, by the microprocessor executing the administration tool within the first device and responsive to the request, a random password; transmitting, by the microprocessor executing the administration tool within the first device, the random password directly to a microprocessor executing a service within a third device, the first device separate from the third device and the second device separate from the third device; establishing, by the microprocessor executing the service within the third device and by using the random password, a connection to the virtual appliance executing on the microprocessor within the second device to provide the maintenance to the virtual appliance; performing, by the microprocessor executing the service within the third device, the maintenance on the virtual appliance executing on the microprocessor within the second device; and disconnecting, by the microprocessor executing the service within the third device, the connection to the virtual appliance executing on the microprocessor within the second device upon completion of the maintenance, wherein the random password is disabled responsive to the disconnection.