Patent ID: 9749194
Date: 2017-08-29
CPC Classifications: G06Q,H04L

Claim:
1. A method for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement, said service level agreement being a contract between the service provider and the customer, said method comprising: retrieving, by a processor, measurement data in an electronic format and at least one adjudication element associated with a service level of the at least one service level, said measurement data and the at least one adjudication element being stored in a datastore coupled to the processor, said measurement data comprising at least one data point measured on a respective resource that provides the service; said processor adjudicating the retrieved measurement data for the service level in accordance with the at least one adjudication element such that said adjudicating generates a respective adjudicated data point for each data point of the measurement data; and generating a modification history chain by: said processor initially establishing the modification history chain as being empty; and said processor adding an identification of each adjudicated element applied to each data point of the measurement data to the modification history chain.