Patent ID: 9712410
Date: 2017-07-18
CPC Classifications: H04L

Claim:
1. A computer-implemented method, comprising: receiving local metrics, at a monitoring service associated with a multi-tenant service provider environment, from a first monitoring agent running in a local machine in the multi-tenant service provider environment accessible via a computer network, wherein the first monitoring agent is a software development kit that collects the local metrics at the local machine; receiving service provider environment metrics, at the monitoring service, from a second monitoring agent, wherein the service provider environment metrics are based on the services and resources provided by the service provider environment and are collected by the second monitoring agent at the multi-tenant service provider environment; comparing the service provider environment metrics and the local metrics, at the monitoring service, for identifying a source of performance issues; and providing a notification regarding the source of performance issues and the local metrics and the service provider environment metrics for display together from the multi-tenant service provider environment.