Patent ID: 9571623
Date: 2017-02-14
CPC Classifications: G06Q,H04M,H04W

Claim:
1. A method, comprising: determining, by one or more devices, that a call has been placed to a call center by a user device, the call center being associated with an entity that sells tickets to events; identifying, by the one or more devices, user information, the user information including information indicating that a user associated with the user device has purchased tickets to a particular event; determining, by the one or more devices, whether the particular event is occurring at a time that corresponds to a time at which the call was placed to the call center; selecting, by the one or more devices, a first template when it is determined that the particular event is occurring at the time that corresponds to the time at which the call was placed to the call center; selecting, by the one or more devices, a different second template when it is determined that the particular event is not occurring at the time that corresponds to the time at which the call was placed to the call center; generating, based on determining that the call has been placed to the call center, and by the one or more devices, a customized visual interface, outputting, by the one or more devices and to the user device, at least one of: