Patent ID: 9680879
Date: 2017-06-13
CPC Classifications: H04L,H04M,H04W

Claim:
1. A system comprising: a workstation configured to: compose a first message according to input commands received from a first local user, the first message being designated for delivery to a first remote user; convert the first message from a voice format to an alphanumeric format using speech recognition; receive a second message from a second local user designated for delivery to a second remote user, wherein the second message is transcribed on a scannable physical document in a hand-written format in a first language; perform optical character recognition (OCR) on the second message; identify, from the OCR of the second message, an account number of the second remote user; obtain contact information related to the second remote user from a database, based on the identified account number of the second remote user; and determine, from the obtained contact information related to the second remote user, an email address of the second remote user; transmit the first message and the second message to a central station;