Patent ID: 9697489
Date: 2017-07-04
CPC Classifications: G06F,G06Q,H04L

Claim:
1. A method for implementing a business services dashboard, the method comprising: defining, with a computer, one or more relationships between at least one information technology (“IT”) service and at least one business service provided by an enterprise, wherein the at least one business service comprises at least one service that manages interactions between the enterprise and at least one customer, wherein each defined relationship indicates a dependence on one or more of the at least one IT service by one or more of the at least one business service; receiving, with the computer, data associated with one or more real-time IT events corresponding to a changed condition in one or more of the at least one IT service, wherein the at least one IT service comprises at least one service utilizing at least one of one or more software applications, one or more servers, one or more databases, or one or more networks; identifying, with the computer and based on the one or more defined relationships between the at least one IT service and the at least one business service, one or more business events that impact the at least one business service of the enterprise as a result of the one or more real-time IT events corresponding to the changed condition in the at least one IT service; identifying, with the computer, one or more technical issues associated with the changed condition in the at least one IT service, based at least in part on the data associated with the one or more real-time IT events; identifying, with the computer, a severity level for each of the one or more technical issues; identifying, with the computer, one or more proposed technical solutions to the one or more technical issues; assigning, with the computer, user groups comprising at least one business group and at least one technical group, based on roles of the at least one business group and the at least one technical group in a business process of the enterprise, wherein the at least one business group interacts with customers, and wherein the at least one technical group maintains at least one of the one or more servers, the one or more databases, the one or more software applications, or the one or more networks; generating, with the computer, a plurality of views comprising at least one business user view and at least one technical user view, wherein the at least one business user view is generated based on a first configuration associated with the at least one business group, the at least one business user view including identification of the one or more business events, wherein the at least one technical user view is generated based on a second configuration associated with the at least one technical group, the at least one technical user view including identification of the one or more technical issues, identification of the severity level for each of the one or more technical issues, and identification of the one or more proposed technical solutions, wherein the at least one or more technical issues comprise issues with at least one of the one or more servers, the one or more databases, the one or more software applications, or the one or more networks; sending, with the computer, the at least one business user view, wherein the at least one business user view comprises information about at least one interaction between the enterprise and the at least one customer, to a first set of user devices associated with one or more first members of the at least one business group for display on the first set of user devices; sending, with the computer, the at least one technical user view, wherein the at least one technical view comprises information on the one or more least one technical issues, to a second set of user devices associated with one or more second members of the at least one technical group for display on the second set of user devices; updating, with the computer, the at least one business user view with a first update corresponding to updates to the identification of the one or more business events; sending, with the computer, the first update to the first set of user devices associated with the one or more first members of the at least one business group for display on the first set of user devices; updating, with the computer, the at least one technical user view with a second update corresponding to updates to at least one of the identification of the one or more technical issues, the identification of the severity level for each of the one or more technical issues, and the identification of the one or more proposed technical solutions; sending, with the computer, the second update to the second set of user devices associated with the one or more second members of the at least one technical group for display on the second set of user devices; and providing one or more business continuity solutions to the user groups, the one or more business continuity solutions being associated with the one or more proposed technical solutions and at least partially addressing at least one of the one or more business events.