Patent ID: 9704115
Date: 2017-07-11
CPC Classifications: G06Q

Claim:
1. An apparatus comprising: at least one processor; a memory coupled to the at least one processor, and the workflow system residing in the memory and executed by the at least one processor, the workflow system operating on a workflow that comprises a plurality of tasks assigned to a plurality of participants, the workflow system automatically executing functions comprising: reading a history for a selected participant comprising past performance for the selected participant as monitored by the workflow system, wherein the history includes one or more scripts representative of one or more functions performed by the selected participant during a past performance of a selected task, as monitored by the workflow system; reading a task automation policy that defines criteria for automated completion of the selected task by the selected participant, the workflow system determining when the criteria for automated completion of the selected task is satisfied, and automatically performing the selected task on behalf of the selected participant without input from the selected participant at the time the selected task is automatically performed based on the history for the selected participant when the criteria for automated completion of the selected task is satisfied, wherein the automatically performing the selected task includes, at least in part, the workflow system automatically executing the one or more scripts.