Patent ID: 9684924
Date: 2017-06-20
CPC Classifications: G06Q,G07C,G08G,H04M,H04W

Claim:
1. A method comprising: after occurrence of a roadside event to a vehicle, receiving, through a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device; receiving, by the mobile application, telematics information from a telematics device; providing, by the mobile application, a prioritized ranking of roadside assistance providers based on determining a time to travel utilizing the telematics information and the roadside assistance request, wherein the time to travel utilizes route information and traffic information; providing, by the mobile application, roadside assistance provider information based on the prioritized ranking of roadside assistance providers and a shortest time to travel; receiving, by the mobile application, a roadside assistance order from the user that includes a selected roadside assistance provider based on the shortest time to travel; transmitting, by the mobile application, the roadside assistance order to the selected roadside assistance provider; receiving, by the mobile application, confirmation of the roadside assistance order from the selected roadside assistance provider; and receiving, by the mobile application, a set of tracking information for the selected roadside assistance provider, wherein the set of tracking information includes location, velocity, route, time to travel, and destination of the selected roadside assistance provider.