Patent ID: 9544354
Date: 2017-01-10
CPC Classifications: G08C,H04L,H04W

Claim:
1. A remote operation system comprising: a user terminal that comprises a server function unit that operates an internal function of a terminal according to remote operation; a support terminal including one or more processors configured to remotely operate the user terminal; and a relay server that comprises an access management unit that holds an access timing to start remote operation of the user terminal by the support terminal, the relay server executing access to the user terminal at the access timing, wherein when being accessed by the relay server, the user terminal starts up the server function unit to notify the support terminal that the server function unit has been started up, upon receiving the notification that the server function unit has been started up, the support terminal starts up a remote operation application to execute the remote operation of the user terminal, when the relay server accesses the user terminal and the server function unit has not been started up, the relay server notifies the support terminal that the server function unit has not been started up, and upon receiving the notification that the server function unit has not been started up, the support terminal registers the access timing at which the relay server next accesses the user terminal.