Patent ID: 9544207
Date: 2017-01-10
CPC Classifications: H04L

Claim:
1. A computer implemented method for analyzing connectivity issues between a client and a service, comprising: performing a client connectivity test on a client failure zone, wherein the client connectivity test includes at least one of testing a client device, testing one or more applications running on a client device, testing a client network equipment, and testing a client network; generating client connectivity test results; performing a service connectivity test on a service failure zone, the service connectivity test including at least one of testing the operation of the service, testing network of the service, testing the service applications; generating service connectivity test results; performing an outside connectivity test on an Internet failure zone, wherein the outside connectivity test includes testing the connectivity of the Internet outside of the client failure zone and the service failure zone; generating outside connectivity test results; automatically analyzing the client connectivity test results, the outside connectivity test results, and the service connectivity results to determine a possible cause of a connectivity issue; and sending the possible cause to the client device.