Patent ID: 9635179
Date: 2017-04-25
CPC Classifications: H04M,H04W

Claim:
1. A method, comprising: receiving via a receiver a request from a mobile device to opt-out of receiving automated messages and speak with an available agent, wherein the request comprises a client identification, an application authentication key and a callback number of the mobile device; authenticating the mobile device and returning a session token to a mobile application operating on the mobile device; storing at least one of the request and a live call associated with the request in a call wait queue; calculating an estimated wait time until the available agent is available and transmitting the estimated wait time to the mobile device; appending a number associated with the available agent and an agent communication device to an agent availability message when the available agent becomes available; transmitting the agent availability message to the mobile device; and connecting the mobile device with the agent device when the mobile device transmits an acceptance message to the agent availability message within a predetermined amount of time.