Patent ID: 9558451
Date: 2017-01-31
CPC Classifications: G06K,G06N,H04L,H04M

Claim:
1. A communication client application embodied on a computer-readable medium and configured so as when executed on a user terminal to perform operations comprising: conducting at least a first call over a network; and accessing a model which models quality of user experience for calls based on a set of technical parameters of each call, the model being based on user feedback indicating subjective quality of multiple past calls as experienced by multiple users, modeled with respect to the technical parameters collected from each of the past calls; wherein the model generates a predicted call quality score predicting a quality of user experience for the first call while the first call is ongoing, based on the model applied to the technical parameters of the first call; and the communication client application is configured to continue the first call with one or more of the technical parameters of the first call being adapted while the first call is ongoing based on the generation of the predicted call quality score for the first call.