Patent ID: 9661504
Date: 2017-05-23
CPC Classifications: G06Q,H04L,H04M,H04W

Claim:
1. A method of prioritizing network efforts using customer impact performed by a server computer in a wireless communications service provider network, comprising: accessing call detail records regarding voice and data call activities of a plurality of mobile communication devices; for each mobile communication device of the plurality of mobile communication devices, ranking cell towers that the mobile communication device uses based on the call detail records for the mobile communication device; building a list of top cell towers for each mobile communication device of the plurality of mobile communication devices based on the usage ranking, wherein top cell towers of each mobile communication device are cell towers that have higher usage ranking by the mobile communication device, and wherein the number of top cell towers for one mobile communication device is a predefined number less than 10; associating a total revenue from each subscriber of each mobile communication device of the plurality of mobile communication devices to each of the mobile communication device's top cell towers, wherein each of the top cell towers for the mobile communication device bears the total revenue of the subscriber of the mobile communication device; calculating a total revenue of each cell tower of a plurality of cell towers by summing up each revenue of the cell tower as a top cell tower for one of the plurality of mobile communication devices; ranking the plurality of cell towers based on their total revenues; categorizing each of the cell towers based on the revenue ranking into one of a plurality of categories, wherein the plurality of categories comprises category one cell towers, and wherein the category one cell towers have the highest priority; re-categorizing top cell towers of a retail store of a wireless carrier that maintains the plurality of cell towers to the category one cell towers; and responsive to an average peak traffic of a category one cell tower approaching a category one predefined peak traffic threshold, augmenting, by the server computer in the wireless communications service provider network, available capacity of the category one cell tower before the average peak traffic of the category one cell tower reaches the category one predefined peak traffic threshold.