Patent ID: 9736469
Date: 2017-08-15
CPC Classifications: H04N

Claim:
1. A method of managing a television receiver, comprising: sensing a condition of a television receiver, wherein the condition of the television receiver is an error condition occurring during an operation of the television receiver; determining that the error condition will result in an imminent failure of the television receiver, wherein the error condition identifies the imminent failure of an internal component of the television receiver; in response to sensing the condition of the television receiver, creating at least one two-dimensional barcode with information corresponding to the condition of the television receiver, wherein the creating of the at least one two-dimensional barcode comprises: receiving programming content and processing the programming content for outputting to a display device, and, upon determining the imminent failure of the television receiver, stopping all the processed programming content from being output to the display device; outputting, after the stopping all the processed programming content from being output to the display device, only the first two-dimensional barcode from the television receiver for display on the display device without further user input such that the display device displays the first two-dimensional barcode without other content; scanning the first two-dimensional barcode into a mobile device; decoding the first two-dimensional barcode with the mobile device to retrieve the routing information and the corresponding error code; and utilizing the routing information with the mobile device to access a remote site and direct information regarding the error condition to a service provider capable of mitigating the error condition.