Patent ID: 9549061
Date: 2017-01-17
CPC Classifications: G08G,H04M,H04W

Claim:
1. A method for providing call center emergency services to one or more occupants of a vehicle having a plurality of listening zones within a passenger compartment of the vehicle, comprising the steps of: (a) receiving a communication at a call center from a vehicle indicating emergency services may be needed by one or more occupants of the vehicle and determining occupant position information indicating a location of one or more occupants within the vehicle, wherein the occupant position information is based on one or more of the following: speech pickup from one or more microphones within a vehicle passenger compartment, a seatbelt sensor, a seat sensor, or a vision sensor; (b) in response to step (a), sending a listening zone control signal to the vehicle from the call center via cellular transmission, wherein the call center remotely controls the one or more microphones within the vehicle passenger compartment via the control signal, wherein during step (b) the call center's remote control of the one or more microphones does not require human actuation of the one or more microphones, wherein remote control of the one or more microphones isolates passenger compartment audio coming from at least one of the plurality of listening zones; and (c) monitoring the passenger compartment audio associated with the at least one of the plurality of listening zones at the call center over a voice call.