Patent ID: 9549300
Date: 2017-01-17
CPC Classifications: G06Q,H04L,H04M,H04W

Claim:
1. A method, comprising: receiving a message from a sender at a message processing server, the message being intended for a customer service provider; parsing at least one word from the message; generating an automated response to the message that includes contextual information that is based on at least one of account information of the sender and the parsed at least one word from the message; processing the account information of the sender to identify a current subscription status of the sender; transmitting a response message to the sender that references at least one subscription option or promotion currently available to the sender; receiving another message from the sender responsive to the response message transmitted to the sender; and generating additional response messages and transmitting the additional response messages to the sender which offer additional subscription options to the sender until the sender selects one of the options or requests live customer support.