Patent ID: 9697548
Date: 2017-07-04
CPC Classifications: G06Q

Claim:
1. A computer-implemented method, comprising: receiving, by a computer system that implements an electronic marketplace, an identification of a user associated with an item of the electronic marketplace, the item having been previously provided to the user by an item provider; receiving, by the computer system and from a device of the user, a digital image that comprises an identifier of the item via a first communication channel of a communication network, the communication network enabling communications between the device of the user and the computer system, the digital image being generated using an encoding or compression standard implemented by the device of the user, and the first communication channel comprising a function call or a network document request; identifying, by the computer system, the item by comparing the identifier in the digital image of the item with identifiers of stored images of the item; determining, by the computer system, that the digital image was received from the user over the communication network within an allowable timeframe for returning the item to the item provider; when the item is identified and the digital image is received, initiating a return request confirmation, comprising: initiating a workflow for enabling the return of the item based on the-return confirmation text message.