Patent ID: 9558745
Date: 2017-01-31
CPC Classifications: G06F,G10L

Claim:
1. A method for implementing an interactive automated system, comprising: using a telematics processing system located in proximity to a person: transmitting the processed speech information to a remote data center using a wireless link; analyzing the transmitted speech information; based upon the indicated intent, selecting at least one optimal speech recognition engine from a set of speech recognition engines; converting the analyzed speech information into packet data format to produce packet speech information; using an internet-protocol transport network, transporting the packet speech information to the selected at least one optimal speech recognition engine and recognizing the converted speech information with the selected at least one optimal speech recognition engine; retrieving recognition results and an associated confidence score from the selected at least one optimal speech recognition engine; if the confidence score meets or exceeds a predetermined threshold for a best match, processing the recognition results to: if the confidence score is below the predetermined threshold, selecting at least one alternative optimal speech recognition engine to carry out recognition of the converted speech information.