Patent ID: 9736298
Date: 2017-08-15
CPC Classifications: H04L,H04M

Claim:
1. A method, comprising: receiving, by at least one server device through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device; establishing, by the at least one server device through the wireless communication network and based on the request, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session; placing, by the at least one server device, the transcription session on hold during establishment of the bridged communication session between the at least one server device, the mobile device, the device, and the VTT system; establishing, by the at least one server device and after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and sending, by the at least one server device through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.