Patent ID: 9661130
Date: 2017-05-23
CPC Classifications: G10L,H04L,H04M

Claim:
1. A method for managing and analyzing multi-party dialogs between communication devices, the method comprising: receiving, by a processor of a computing device, digital connection requests from a plurality of communication devices, the communication devices being connected over a plain old telephone service (POTS) connection; establishing, by the processor, a digital connection with each of the plurality of communication devices; performing, by the processor, one or more tests on the plurality of communication devices; switching, by the processor, the connection between the communication devices from the POTS connection to the digital connections, enabling the communication devices to communicate with each other via the computing device (server) over the digital connections; receiving, by the processor, audio signals from at least a portion of the plurality of communication devices, the audio signals being part of a multi-party dialog between users of the plurality of communication devices; splitting, by the processor, the received audio signals into corresponding first signals and second signals; transmitting, by the processor, the first signals to the plurality of communication devices of the digital connections in the form of audio to be output by each of the communication devices; analyzing, by the processor, the second signals to produce measurements of features of the second signals; and transmitting, by the processor, to at least one of the plurality of communication devices, feedback data comprising at least a portion of the measurements of features of the second signals, the feedback data contextualizing each of the participation of the users of the plurality of communication devices during the multi-party dialog.