Patent ID: 9571645
Date: 2017-02-14
CPC Classifications: G06Q,H04M

Claim:
1. A method for conducting a call between a caller and an interactive voice response (IVR) system, the method comprising: receiving, by a virtual assistant executing on an electronic device, voice input from the caller, wherein the virtual assistant is configured to provide audio output to the caller based, at least in part, on the voice input; accessing, by the virtual assistant, at least some information in a profile of the caller based, at least in part, on the received voice input; and using the virtual assistant to conduct the call at least in part by influencing based, at least in part, on the accessed at least some information in the profile of the caller, a style of information provided to the caller by the virtual assistant during the call and/or a content of information passed between the electronic device and the IVR system during the call.