Patent ID: 9537959
Date: 2017-01-03
CPC Classifications: G06F,G06Q,H04L,H04M,H04N

Claim:
1. A method, comprising: receiving, via a receiver device, user input information to access an application, the user input information including at least one action request provided by a user device; storing the user input information as part of a contextual history information in a database memory, the contextual history information identifying a first session and comprising selection events occurring during the first session and the at least one action request made during the first session; creating a second session responsive to receiving a user inquiry; generating a response message to a selection of the at least one action request based on the contextual history information and the user inquiry; forwarding the response message to the user device via a transmitter device via the second session; and generating at least one additional response based on a third party application, the at least one additional response being based on at least a portion of the contextual history information; and wherein in the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.