Patent ID: 9747626
Date: 2017-08-29
CPC Classifications: B60R,G06Q,G07C

Claim:
1. A computer-implemented process for vehicle maintenance method comprising: receiving a service request at a data center, by a trouble analysis server, from a vehicle control and interconnection system installed in a vehicle, wherein: performing an analysis by the trouble analysis server based upon the service request, to diagnose an issue that caused the control and interconnection system to communicate the service request; selecting a remote service center based upon at least one of the service request and the analysis performed by the trouble analysis server; initiating a communication from the trouble analysis server to a computer of the selected remote service center to service the vehicle by communicating information describing the diagnosed issue; receiving a service complete communication from the selected remote service center that performed the service to the vehicle, including information characterizing the service that was performed on the vehicle; and validating the service by initiating a verification communication to the control and interconnection system of the vehicle that was serviced to verify that the service performed on the vehicle corrected the diagnosed issue, the verification command causing the control and interconnection system to poll at least one vehicle subsystem to obtain operational data to confirm that the diagnosed issue is properly resolved.