Patent ID: 9544260
Date: 2017-01-10
CPC Classifications: H04L,H04M

Claim:
1. A method for rapid assignment dynamic ownership queuing of a text message session, comprising: queuing incoming text messages destined for a service bureau, at a network server, wherein each text message is stored as a queue item in a queue item table in one or more databases; providing simultaneous access to any one text message of said queued incoming text messages to a plurality of operator terminals at said service bureau; generating a given work entry in a work entry table in said one or more databases in response to a given acting terminal of said plurality of operator terminals having completed a given action in service to a particular text message of said incoming text messages, wherein said work entry includes: generating another work entry in said work entry table in response to another acting terminal of said plurality of operator terminals having completed another action in service to said particular text message, wherein generation of said other work entry re-assigns ownership of said particular text message from said given acting terminal to said other acting terminal.