Patent ID: 9736318
Date: 2017-08-15
CPC Classifications: G06F,G06Q,H04M

Claim:
1. A computer-implemented method, comprising: creating, responsive to determining to transition a voice call from voice communications over a voice network to streamed text over a packetized data network, a voice conversation correlation identifier that identifies the voice call and specifies incoming and outgoing streamed text data as part of the voice call; converting additional outgoing speech spoken by a user associated with the voice call to streamed text data; sending the streamed text data identified by the voice conversation correlation identifier within an outgoing text stream over the packetized data network; receiving streamed response text data identified by the voice conversation correlation identifier within an incoming text stream over the packetized data network; and converting the received streamed response text data within the incoming text stream to speech output as part of the voice call; where receiving the streamed response text data identified by the voice conversation correlation identifier within the incoming text stream over the packetized data network comprises one of: