Patent ID: 9602654
Date: 2017-03-21
CPC Classifications: G10L,H04M

Claim:
1. A method, comprising: collecting caller responses to each of a plurality of dialog states conducted during a call; identifying caller response timings corresponding to the caller responses, wherein the caller response timings are a function of times when the plurality of dialog states are presented to the caller during the call and times when the caller responses to the plurality of dialog states were associated with timestamps; selecting a response completeness value as a percentage of the total callers that have provided caller responses; calculating at least one optimal timeout value associated with the call based on the selected response completeness value; selecting the at least one optimal timeout value; and setting the at least one optimal timeout value based on a majority of the caller responses at a call processing server for each of the corresponding plurality of dialog states to timeout during at least one of the call and a subsequent call.