Patent ID: 9673923
Date: 2017-06-06
CPC Classifications: A61B,G09B,G16H,H04H,H04N

Claim:
1. A video relay service configured to support interpretive services for video calls involving a hearing-impaired user and a hearing-capable user and provide emergency alerts to the hearing-impaired user, the video relay service including a server comprising: communication elements; a memory configured to store computing instructions; and a processor operably coupled to the memory and the communication elements, and configured to execute the computing instructions to: facilitate assisted interpretive communication sessions with communication devices associated with hearing-impaired users and far-end communication devices associated with hearing-capable users; receive one or more emergency alert notifications from an external emergency alert service over an external network; filter at least some of the received emergency alert notifications responsive to user selected criteria for selecting one or more filtered emergency alerts; receive an attention items query directly from the communication devices responsive to a heartbeat process by the communication devices requesting information that is pertinent to the corresponding communication device including if there are any filtered emergency alerts that fit within the user selected criteria for the corresponding communication device; and transmit the one or more filtered emergency alerts directly to the communication devices in response to the attention items query from the corresponding communication device.