Patent ID: 9684903
Date: 2017-06-20
CPC Classifications: G06Q,H04L

Claim:
1. A method comprising: receiving first identification information from a first mobile device of a remotely located operator, the first identification information representative of one or more components of a system; communicating the first identification information to one or more expert personnel remotely located from the operator; receiving an expert-identified work scope based on the first identification information that was communicated to the one or more expert personnel, the expert-identified work scope including a set of guidance information configured to be displayed on the first mobile device in order to guide the operator through one or more of diagnosing, repairing, testing, or replacing the one or more components of the system; communicating the expert-identified work scope to the first mobile device; receiving a request signal from the first mobile device, the request signal requesting assistance from the one or more expert personnel during performance of the expert-identified work scope; selecting a subset of the one or more expert personnel based on the request signal, the subset of the one or more expert personnel having an ability to remotely communicate with and assist the operator with the one or more of diagnosing, repairing, testing, or replacing the one or more components of the system via the first mobile device; and communicating an identification signal to the first mobile device that identifies the subset of the one or more expert personnel.