Patent ID: 9549066
Date: 2017-01-17
CPC Classifications: H04M

Claim:
1. A method of pre-populating a call routing template based on natural language inputs comprising: associating a natural language element with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a toll-free telecommunications number; storing the association; receiving a natural language input from a user, wherein the natural language input includes the natural language element; selecting the telecommunications routing code based at least in part on the stored association; populating information for the user, the information including the translation and mapping of natural language, existing user records and usage data; populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree; storing the populated call routing decision tree as a call routing template that may be identified and presented to a user interface based at least in part on the natural language input.