Patent ID: 9596344
Date: 2017-03-14
CPC Classifications: H04L,H04M,H04Q,H04W

Claim:
1. A method for recording media for a contact center comprising: receiving, by a switch, a telephony call for establishing communication between a first communication device and a second communication device; determining, by a processor coupled to the switch, that media exchanged between the first communication device and the second communication device during the telephony call is to be recorded; bridging, by the processor, a media path between the first communication device and the second communication device; cause replicating, by the processor, of the media exchanged in the media path; encrypting, by the processor, the replicated media via a first cryptographic key for storing the encrypted media in a storage device; encrypting, by the processor, the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key in a metadata file for the encrypted media, the metadata file being stored separately from the encrypted media and storing an identifier to the encrypted media, wherein the second cryptographic key is stored as part of a series of keys in an interactive voice response (IVR) profile; re-encrypting, by the processor, the first cryptographic key corresponding to the encrypted media and a plurality of other encrypted media using a third cryptographic key; and retrieving, by the processor, the encrypted media for playback based on the identifier to the encrypted media.