Patent ID: 9548886
Date: 2017-01-17
CPC Classifications: G06F,H04L

Claim:
1. A method for integrating help desk ticket tracking with root cause analysis, comprising: detecting an alert corresponding with a performance issue in a networked computing environment; aggregating data from a plurality of monitoring applications monitoring the networked computing environment; generating a failure graph based on the aggregated data, the failure graph comprises a plurality of nodes and a set of directed edges, each directed edge of the set of directed edges corresponds with a causal relationship between a pair of the plurality of nodes, the alert corresponds with a root node of the failure graph; detecting a second alert corresponding with a second performance issue within the networked computing environment, the alert corresponds with a first failure of a first application within the networked computing environment and the second alert corresponds with a second failure of a second application within the networked computing environment different from the first application; generating a second failure graph based on the aggregated data, the second alert corresponds with a root node of the second failure graph; identifying a common leaf node that is common to both the failure graph and the second failure graph, the common leaf node corresponds with a root cause of the performance issue; determining a first remedy associated with the common leaf node; and automatically generating a help desk ticket corresponding with the common leaf node and the first remedy in response to detecting the alert and the second alert.