Patent ID: 9549067
Date: 2017-01-17
CPC Classifications: G06F,G06Q,H04M

Claim:
1. A system for temporarily suspending customer contact associated with disaster relief events, the system comprising: a memory; one or more computing processors; and a software module stored in the memory, said software module comprising instruction code executable by one or more computing processors, that cause the one or more computing processors to: receive information regarding a disaster relief event; create a disaster relief event file associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event file comprises one or more parameters associated with the disaster relief event, wherein at least one customer has a first and a second account maintained by the entity, and wherein the disaster relief event is only associated with the first account associated with the at least one customer; automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file, wherein automatically suspending contact comprises: create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the temporary dialer file is based at least partially on the one or more parameters of the disaster relief event, and wherein creating the temporary dialer file comprises: