Patent ID: 9686405
Date: 2017-06-20
CPC Classifications: H04L,H04M,H04Q

Claim:
1. A method for routing calls within a first hunt group including a plurality of members, the method comprising: determining, by a processor, a first routing order for routing an incoming call to a plurality of members of a first hunt group; monitoring, by a processor, for a period of time, responses to customers of at least a first member and a second member of the plurality of members to obtain, for the period of time, a first monitoring result corresponding to the first member and a second monitoring result corresponding to the second member, wherein the first monitoring result includes a first count of responses corresponding to the first member, and wherein the second monitoring result includes a second count of responses corresponding to the second member; establishing, by a processor, a ranking between the first member and the second member based, at least in part, on the first count of responses and the second count of responses; revising, by a processor, the first call routing order to a second call routing order based, at least in part, on the ranking between the first member and the second member; and monitoring, by a processor, for the period of time, posts submitted by the first member and the second member; wherein: the first monitoring result further includes a first number of posts to a particular blog by the first member; the second monitoring result further includes a second number of posts to the particular blog by the second member; and the ranking is further based at least in part on the first number of posts and the second number of posts during the period of time.