Patent ID: 9697066
Date: 2017-07-04
CPC Classifications: G06F

Claim:
1. A method for processing data quality exceptions in an online data processing system, the online data processing system having access to one or more online data sources, the online data processing system further having access to multiple online technical support systems for providing technical repairs of the data quality exceptions, the multiple online technical support systems having one or more predefined technical tasks, the method comprising: providing a predefined grouping rule for assigning data quality exceptions to exception groups, and associating each exception group using at least one technical task of the one or more predefined technical tasks with an online technical support system of the multiple online technical support systems responsible for providing technical repairs of exceptions in the exception group; receiving, by an exception engine of the data processing system, from at least a first data source of the one or more data sources a first description of at least a first data quality exception in a data set of the first data source; using the grouping rule for assigning the first data quality exception to at least a first exception group using the first description, and for associating using a first technical task of the one or more technical tasks the first exception group with a first online technical support system of the multiple technical support systems, wherein associating the first exception group with the first online technical support system comprises: routing by the exception engine at least part of the first description to the first online technical support system for providing a technical repair for exceptions in the first exception group.