Patent ID: 9641676
Date: 2017-05-02
CPC Classifications: G06F,H04L,H04M,H05K

Claim:
1. A redaction process for a captured audio file, deployed in combination with a call center wherein the call center includes a call center (“CC”) processor, a CC database and one or more CC interfaces for one or more communications networks, said CC processor handling calls between a plurality of customers and a plurality of call center agents, a corresponding agent in communication with a respective customer via one or more networks coupled to said CC processor via said one or more CC interfaces wherein a unique communication session between a respective customer and agent includes voice-based audio data, the redaction process comprising: storing, at least on a temporary basis, said audio data; monitoring data input from said agent into one or more predefined data fields, said data fields associated with said CC database and the input processed by said CC processor; generating a start-record time marker based upon an initial data input by said agent into one data field of said one or more predefined data fields and generating an end-of-recording (“EOR”) time marker for said data field; filtering the stored audio data and permanently saving audio data within the start-record time marker and the EOR time marker; deleting all stored audio data except for the permanently saved audio data in a manner that substantially eliminates retrieval of said stored audio data; further deleting all stored audio data in the CC database except for the permanently saved audio data; and a crypto data shredder which crypto shreds the stored audio data which eliminates retrieval of the stored audio data.