Patent ID: 9691386
Date: 2017-06-27
CPC Classifications: G10L,H04M

Claim:
1. An automated, computerized incident reporting apparatus, comprising: a call-in system, adapted to receive a call-in containing at least one of received voice and text from an unknown user reporting an unknown incident; a web-services connection system, adapted to access an emergency public-safety access point system, to provide at least one of complementary information and verification information concerning at least one of the unknown user and the unknown incident; and an automated voice processing service, adapted to receive at least one of the complementary information and verification information, perform an automatic analysis of at least one of the received voice and text, respond to the unknown user with context and key word sensitive questions, based on responses to the questions, identify at least one of the unknown user and unknown incident, associate an ID to the unknown incident, forward the received voice to a transcription service, receive a transcription from the transcription service, create from the transcription and text (if received from the unknown user) and from the complementary information and verification information a report detailing facts of the unknown incident, enable an authorized person to review and edit the report, and create a finalized report of the unknown incident, wherein the context and key word sensitive questions utilize a questioning structure with fixed and dynamic properties.