Patent ID: 9538127
Date: 2017-01-03
CPC Classifications: G06Q,G07B,H04N

Claim:
1. A customer service communication system, comprising: a customer terminal including: an attendant workstation located remote from the customer terminal and including: an attendant video display module adapted to accept an incoming video signal received from the digital network; wherein the attendant video display module is coupled to the digital network, the attendant video display module accessible from the digital network using an attendant display network address associated with the attendant video display module; an audio communications server coupled to the digital network, wherein the audio communications server is adapted to initiate an audio communication session using the digital network, and wherein the audio communication session directs customer audio data to the attendant audio interface, and the attendant audio data to the customer audio interface; wherein the attendant workstation is adapted to direct the customer video camera to send the customer video data to the attendant video display module using the digital network when the audio communication session has been initiated; and wherein the attendant workstation is adapted to direct the attendant video camera to send the attendant video data to the customer video display module using the digital network when the audio communication session has been initiated.