Patent ID: 9582779
Date: 2017-02-28
CPC Classifications: G06Q

Claim:
1. A system for enhanced customer experience workflows, comprising: a packet-switched network-connected customer experience workflow integration server comprising at least a plurality of programming instructions stored in a memory and operating on a processor, the programming instructions configured to enhance customer experience comprising: a plurality of workflows; a plurality of interaction workflow events; a plurality of connections from a plurality of external systems; a plurality of customer profiles; a data integration engine; and, a business logic integration engine; wherein the data integration engine is configured to receive at least a portion of the plurality of workflow events from at least one external system of the plurality of external systems; wherein the data integration engine is further configured to analyze the plurality of workflow events to identify a plurality of specific keywords; wherein upon identifying a first keyword, an execution trigger, corresponding to the first keyword, is configured to execute one or more actions; wherein upon identifying a second keyword, a time-based trigger, corresponding to the second keyword, is configured to execute an event in a second workflow after a certain timeframe has passed; wherein upon the second workflow being within a certain time window of execution, the time-based trigger halts execution of the second workflow; and wherein the business logic integration engine is configured to: perform an analysis on at least the portion of the interaction workflow events from the data integration engine; modify one or more workflows based on the analysis; store the modified one or more workflows in one or more customer profiles of the plurality of customer profiles.