Patent ID: 9733894
Date: 2017-08-15
CPC Classifications: G06F,G10L

Claim:
1. A computer-implemented method, comprising: identifying, by a processor, a plurality of user intentions from user interaction data; associating, by the processor, each user intention from among the plurality of user intentions with at least one feature from among a plurality of features, wherein one or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data; computing, by the processor, a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions representing contextual reasons for seeking customer support, wherein a distance metric is computed for each pair of user intentions from among the pairs of user intentions and, wherein the distance metric is indicative of a measure of similarity between user intentions in a corresponding pair of user intentions; generating, by the processor, a plurality of clusters based on the plurality of distance metrics, wherein each cluster from among the plurality of clusters comprises a set of user intentions from among the plurality of user intentions; and provisioning, by the processor, a voice user interface (VUI) design recommendation based on the plurality of clusters.