Patent ID: 9389882
Filing Date: 2016-07-12
CPC Classification: G06F,H04L

Claim Text:
1. A method, comprising: recording, responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content; determining effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content; determining that the recorded at least one subsequent detected user interaction with the application is different from the at least one configured expected user interaction with the application; determining an executable area within the application from which the help content was accessed; inferentially identifying at least one item of alternative help content related to the recorded at least one subsequent detected user interaction with the application determined to be different from the at least one configured expected user interaction with the application and the determined executable area within the application from which the help content was accessed; and rendering an indication of availability of the at least one item of alternative help content.