Patent ID: 9305037
Filing Date: 2016-04-05
CPC Classification: G06F,G06N

Claim Text:
1. A method for providing an automated knowledge management service, comprising: receiving, at a computer processor that implements the knowledge management service, a request for information from a requesting entity, the request received through a first access channel; generating, by the computer processor, a search query to search for the information across multiple compartmentalized data sources that are non-local to the automated knowledge management service; searching the multiple compartmentalized data sources for the information; retrieving the information from one of the multiple compartmentalized data sources; determining a second access channel for transmitting the information, wherein the second access channel for transmitting the information is different than the first access channel through which the request was received; formatting the information to correspond to a format recognized by the second access channel; and transmitting formatted information to the requesting entity.