Patent ID: 9407543
Filing Date: 2016-08-02
CPC Classification: G06Q,H04L,H04M,H04W

Claim Text:
1. A method for using structured communications in an observation platform with cloud computing, comprising: receiving a signal from a first communication device at a second communication device associated with a first computer system; forwarding said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected via a network; deriving context information for said signal at said second computer system based on a plurality of factors derived from an analysis of said signal; determining at least one destination for said signal based on said plurality of factors for said context information at said second computer system wherein said plurality of factors at least comprise a speech to text analysis of said signal, a geographic location of said first communication device, a status of a user associated with said first device, and policy acting on metadata for said device; and receiving said context information and said at least one destination for said signal at said first computer system.