Patent ID: 9369580
Filing Date: 2016-06-14
CPC Classification: H04L,H04M

Claim Text:
1. A method to detect misconfiguration in a contact center, comprising: assigning, by a processor coupled to a memory, a predetermined workstation IP address to an agent workstation in the contact center; assigning, by the processor, a predetermined IP address to an authorized login location for an application program; receiving, by an authentication server, a workstation login request from an agent; associating the workstation IP address to the agent; receiving, by the authentication server, an application program login request from the agent; extracting, by the authentication server, a source IP address for the application program login request; comparing, by the authentication server, the workstation IP address to the source IP address for the application program login request; and allowing, by the authentication server, agent access if the workstation IP address matches the source IP address for the application program login request.