Patent ID: 9294615
Filing Date: 2016-03-22
CPC Classification: H04L,H04M,H04Q,H04W

Claim Text:
1. A method for handling call recording failures for a contact center comprising: receiving, by a processor, information on a first media controller currently assigned to a telephony call, the first media controller bridging a first media path between first and second communication devices and recording, into a storage device, media exchanged in the first media path during the telephony call; detecting, by the processor, failure of the first media controller during the telephony call; and in response to detecting the failure, bridging, by the processor, a second media path between the first and second communication devices until a second media controller is identified; and in response to the second media controller being identified, signaling, by the processor, the second media controller to record media exchanged during the telephony call.