Patent ID: 9530118
Filing Date: 2016-12-27
CPC Classification: G06Q

Claim Text:
1. A method for subsequently reminding a first participant of an interactive communication session that the first participant volunteered or was assigned to perform a follow up action, the method comprising the steps of: establishing user preferences for transmission of a reminder, the user preferences including a transmission means for transmitting the reminder, the transmission means including email and at least one of text message, voice message, and instant message; monitoring, by a computer, the interactive communication session and determining, from one or more contextually related word of text entered into the interactive communication session by the first participant or by a second participant of the interactive communication session, that the first participant volunteered or was assigned to perform a first follow up action, the interactive communication session conducted between the first participant and the second participant, the contextually related words corresponding to an expression of time and an intent to further a communication as determined from contextually related words identified in parsed elements of the interactive communication session; the computer searching text subsequently entered into the interactive communication session between the first participant and the second participant for one or more contextually related words indicating that the first follow up action has been performed; upon determining, in response to (a) passage of a predetermined amount of time, and (b) absence of the one or more contextually related words entered in the interactive communication session indicating that the first follow up action has been performed, the computer automatically reminding the first participant of the first follow up action, and the computer sending notification to the second participant to remind the second participant that the first follow up action is pending; and upon determining from the contextually related words of the subsequently entered text that the first participant has volunteered or was assigned to perform a second, different follow up action that supersedes the first follow up action, automatically reminding the first participant of the second follow up action and abstaining from reminding the first participant of the first follow up action; wherein the automatically reminding the first participant of one of the first follow up action and the second follow up action includes determining, from the context of the interactive communication session, which party to the interactive communication session to transmit the reminder; wherein a reminder associated with a corresponding one of the first follow up action and the second follow up action includes a portion of the parsed elements found in the communication session; and upon determining from the contextually related words of the subsequently entered text, entered in the interactive communication session, that the completion status indicates the first follow up action has been completed, abstaining from reminding the first participant of the first follow up action.