Patent ID: 9344340
Filing Date: 2016-05-17
CPC Classification: H04L

Claim Text:
1. A computer-implemented method for notification of a QoE (Quality of Experience) issue in a network service, comprising: gathering, by an end user device, statistics of the network service; computing, by the end user device, QoE metrics based on the statistics of the network service; determining, by the end user device, whether the QoE metrics is below a predetermined level for a predetermined time period; sending, by the end user device, the notification of the QoE issue to a server providing the network service, in response to determining that the QoE metrics is below the predetermined level for the predetermined time period; determining, by the server, whether the QoE issue is listed to be resolved by the server, in response to receiving the notification of the QoE issue; resolving, by the server, the QoE issue, in response to determining that the QoE issue is listed to be resolved by the server; and forwarding, by the server, the notification of the QoE issue to a system administrator, in response to determining that the QoE issue is not listed to be resolved by the server.