Patent ID: 9497643
Filing Date: 2016-11-15
CPC Classification: H04L,H04W

Claim Text:
1. A computer-implemented method of resolving a connectivity problem experienced by a user of a cellular communications device in attempting to use the cellular communications device by use of an automated probe, the method comprising: receiving, at a backend server, a call center request to address a connectivity problem for a cellular communications device; initiating, by an automated probe in association with processing the call center request, a data call to the cellular communications device, wherein the data call entails no audible ringing and no user interaction at the cellular communications device; receiving, by the automated probe, from the cellular communications device, an error message responsive to the data call, wherein the error message provides an error value relating to connectivity status of the cellular communications device; applying, after the receiving, the error value to an array of known error message values and corresponding corrective actions; determining whether the error message value is present in known error message values of the array of known error message values and corresponding corrective actions; and conditionally processing the error message value by: