Patent ID: 9331969
Filing Date: 2016-05-03
CPC Classification: G06F,H04L,H04M,H04W

Claim Text:
1. A computer-implemented method, comprising: receiving a chat activation message indicating a request to activate a chat communication involving a selected customer, wherein the selected customer is associated with a customer computing device, and wherein the chat activation message is initiated when a selectable feature on a customer service interface is selected; facilitating network chat communications between computing devices over a network when the chat activation message is received, wherein one of the computing devices is the customer computing device; receiving a chat transfer message, wherein the chat transfer message includes information identifying a mobile communications device and a request to transfer the network chat communications to the mobile communications device; receiving a communication; determining that the communication is associated with mobile chat communications between the mobile communications device and the customer computing device; configuring the communication for transmission using a message service, wherein configuring the communication includes associating the information identifying the mobile communications device with the received communication; and transmitting the configured communication, wherein the configured communication is addressed to the mobile communications device, wherein the configured communication is transmitted using the message service, and wherein transmitting the configured communication facilitates the mobile chat communications between the mobile communications device and the customer computing device.