Patent ID: 9286889
Filing Date: 2016-03-15
CPC Classification: G10L,H04M

Claim Text:
1. A method for improving communication over a network, the method comprising: monitoring the communication between participants over the network to detect data indicating a problem with the communication; analyzing the data to determine whether a first participant is dissatisfied with the communication, wherein the communication is a voice communication and the dissatisfaction is based on the first participant failing to understand at least a portion of the voice communication; and if it is determined that the first participant is dissatisfied, identifying an event causing the dissatisfaction, and providing a solution for eliminating the problem; wherein providing the solution comprises performing an automatic operation on speech to be transmitted to the first participant from a second participant; wherein the data comprises at least one of location information of the participants, and biometric data; and wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory.