Patent ID: 9503405
Filing Date: 2016-11-22
CPC Classification: G06F,G06Q,H04L

Claim Text:
1. An information processing system including an electronic apparatus and a service providing system executing a process using electronic mail based on a request from the electronic apparatus, the information processing system comprising: a process reception part configured to receive the request from the electronic apparatus; a mail transmission part configured to add identification information uniquely identifying the request from the electronic apparatus to the electronic mail, set an address of the service providing system as a return destination of the electronic mail to which the identification information is added, and transmit the electronic mail in which the address is set; a monitoring part configured to detect reception of the electronic mail returned in response to failure of the transmission of the electronic mail, and to identify the request from the electronic apparatus based on the identification information added to the returned electronic mail; and a reporting part configured to report the failure as a process result of the request to the process reception part, wherein the process reception part is configured to temporarily record success as the process result of the request, and in response to the failure being reported, replace the success with the failure to record the failure as the process result of the request.