Patent ID: 9354962
Filing Date: 2016-05-31
CPC Classification: G06F

Claim Text:
1. A method of operating an analysis server computer to support diagnosis of error conditions occurring in computerized devices of a data center to which the analysis server computer is communicatively coupled, the computerized devices being operative when the error conditions occur to generate corresponding memory dump files containing current memory contents of the computerized devices, the method including the steps, performed by the analysis server, of: receiving a memory dump file of one of the computerized devices; analyzing the memory dump file to identify configuration data and call stack data of one or more program call stacks, the configuration data describing a software and/or hardware configuration of the computerized device when an error condition occurred, the call stack data describing the program call stacks and an operating state of the computerized device when the error condition occurred; using the call stack data to search a knowledge base for corresponding entries having identical or similar corresponding program call stacks, entries of the knowledge base identifying respective problems known to result in corresponding error conditions and program call stacks and identifying respective solutions to the problems; upon finding an entry in the knowledge base corresponding to the call stack data, using the problem and solution identified by the entry to create a first report for sending to an administrator of the data center to be used by the administrator in diagnosing and resolving the error condition; upon not finding an entry in the knowledge base corresponding to the call stack data, creating a second report for sending to the administrator, the second report identifying the occurrence of the error condition and the absence of a corresponding entry in the knowledge base; checking a file name of the memory dump file to identify a product area of a program known to generate memory dump files having the file name; and issuing a notification to the administrator identifying the product area as a source of the memory dump file.