Patent ID: 9361769
Filing Date: 2016-06-07
CPC Classification: A61B,G08B,G16H,G16Z,H04M

Claim Text:
1. A computer-implemented method, comprising: receiving a first message from a patient communication device at a central processing server, the first message representing a patient request associated with the patient communication device; processing the first message to identify a context of the first message; generating, by the central processing server, one or more additional messages in response to the first message, each of the one or more additional messages including an action item associated with the patient request and a lapse in time since receiving the first message; transmitting the one or more additional messages to specific health care provider devices of specific health care providers expected to respond to the patient, wherein the one or more additional messages are coded and routed to specific health care provider devices based on the context of the first message and a skillset associated with each specific health care provider.