Patent ID: 9438731
Filing Date: 2016-09-06
CPC Classification: B60R,G08B,H04M,H04W

Claim Text:
1. A system, comprising: a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), the CAP system configured to: receive a possible abandoned call for an emergency event; monitor the possible abandoned call for a first automated monitoring period; determine whether the possible abandoned call includes an audible voice; and selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the possible abandoned call is flagged as abandoned by an emergency dispatcher using a caller priority dispatch (CPD) workstation after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.