Patent ID: 9246920
Filing Date: 2016-01-26
CPC Classification: H04L,H04W

Claim Text:
1. A method for facilitating collaborative support to a user in a networked computing environment, the method comprising the computer-implemented processes of: retrieving specifications describing a networked resource; gathering, in response to a request for help by a user, a set of preferences, the set of preferences specifying a set of collaborators and a set of access limitations for the set of collaborators with respect to the networked resource; creating a clone of the networked resource in response to the request; granting an access to the clone of the networked resource having the set of access limitations to a collaborator of the set of collaborators; in response to a terminating condition having been met, terminating the access of the collaborator to the clone; generating an access point for accessing the clone of the networked resource; enabling the access by the collaborator to the clone and creating an instance of the clone of the networked resource particular to the collaborator in response to the collaborator activating the access point; and enabling an access by a second collaborator to the clone and creating a second instance of the clone of the networked resource particular to the second collaborator in response to the second collaborator activating the access point, wherein a communication medium via which the second collaborator activates the access point is identical to the communication medium via which the first user activates the access point.