Patent ID: 9468040
Filing Date: 2016-10-11
CPC Classification: G06F,H04M,H04W

Claim Text:
1. A computer-implemented system comprising: one or more processors and one or more non-transitory computer-readable storage devices storing instructions that when executed by the one or more processors cause the one or more processors to perform operations comprising: transmitting, to a content provider device, instructions that when executed, provide a development interface for generating an interaction flow document, the interaction flow document including code for an interaction site that enables communications between a user device and a multi-channel communications system over any one of multiple communications channels including an interactive voice response (IVR) channel, wherein the interaction site specifies a multi-step communication flow between the user device and the multi-channel communications system and is associated with one or more interaction pages, the one or more interaction pages being configured by a user of the content provider device through interactions with the development interface to include values for generic parameters and values for channel-specific parameters, the generic parameters being associated with communications between the user device and the multi-channel communications system independent of which channel of the multiple communications channels is used, and the channel-specific parameters being associated with communications between the user device and the multi-channel communications system specific to one of the multiple communications channels; receiving, from the content provider device, one or more generic values corresponding to one or more of the generic parameters; receiving, from the content provider device, one or more channel-specific values corresponding to one or more of the channel-specific parameters; and generating an interaction flow document for the interaction site based on the received one or more generic values and the received one or more channel-specific values.