Patent ID: 9438733
Filing Date: 2016-09-06
CPC Classification: G06Q,H04L,H04M

Claim Text:
1. A system comprising: a computing device; a telephony interface configured to be coupled to a Public Switched Telephone Network (PSTN); non-transitory media storing instructions readable by the computing device, that when executed by the computing device, cause the computing device to: receive an indication over a network from a social network system of a social media action associated with a customer prospect; at least partly in response to receipt of the indication of the social media action from the social network system, enter the customer prospect into a campaign in association with a phone number uniquely associated with the customer prospect during the campaign, wherein the phone number is selected from a pool of phone numbers and the unique association of the customer prospect with the phone number is stored in memory; cause, at least in part, one or more customer prospect communications associated with the campaign to be transmitted to one or more customer prospect terminals and displayed to the customer prospect, wherein the one or more customer prospect communications include the phone number associated with the customer prospect; receive an incoming call from a calling party directed to the phone number associated with the customer prospect, the incoming call including call related information, the call related information including at least a phone number associated with the calling party; store the received calling party phone number of the incoming call in association with an identifier associated with the customer prospect; and at least partly in response to the received incoming call, cause a campaign funnel stage change of the customer prospect, the campaign funnel stage representing an indication of a likelihood that a customer prospect will be a customer for a good or service.