Patent ID: 9282447
Filing Date: 2016-03-08
CPC Classification: G07C,G08B,G08G,H04W

Claim Text:
1. In a method that detects a vehicle incident, and responds to the vehicle incident with (i) a communication to a remote advisor center that establishes a wireless connection between the remote advisor center and a vehicle associated with the vehicle incident and a conversation between an advisor at the remote advisor center and an occupant of the vehicle, and (ii) a message to an emergency contact, an improvement to the method comprising: by a processor of an in-vehicle communications system running an application resident on an in-vehicle memory: receiving a call at the remote advisor center from the emergency contact using the call-in information; using information provided by or through the call, determining that the call is associated with the vehicle incident; and connecting the emergency contact into the conversation between the advisor and the occupant of the vehicle.