Patent ID: 9454453
Filing Date: 2016-09-27
CPC Classification: G06F

Claim Text:
1. A computer-implemented method for generating a report, using one or more device management systems, a contract information system, and one or more service desk systems, the computer-implemented method comprising: collecting, from the one or more device management systems, device management information managed in a first data structure associated with a type of each of the one or more device management systems; converting, based on the type of each of the one or more device management systems, the first data structure into a first common data structure for device management information for each portion of the collected device management information; collecting, from the one or more service desk systems, service information about device condition managed in a second data structure associated with a type of each of the one or more service desk systems; converting, based on the type of each of the one or more service desk systems, the second data structure into a second common data structure for service information for each portion of the collected service information; collecting, from the contract information system, contract information corresponding to service which is applied to one or more devices corresponding to each of the one or more device management systems; generating report data representing whether trouble of each said device is within a range of guarantee of a contract or not based on the collected contract information, the device management information in the first common data structure for device management information, and the service information in the second common data structure for service information; and outputting the generated report data.