Patent ID: 9426269
Filing Date: 2016-08-23
CPC Classification: H04M

Claim Text:
1. A method of responding to a request to place a telephone call, comprising: identifying, when a user requests that a telephone call be placed to a business through a telephony system, a telephone number of the business, wherein the telephone number of the business is identified by a voice applications agent that is resident, at least in part, on a local device or a voice application that is performed by a voice applications agent that is resident, at least in part, on the local device; determining, based on the identified telephone number, if a voice application that is relevant to the goods or services provided by business exists, or if a voice application that has been specifically created for the business exists; causing the requested telephone call to be connected to the business through a telephony system if no voice application relevant to the business exists; and performing a voice application relevant to the goods or services provided by the business or a voice application that has been specifically created for the business, if one exists, wherein the voice application is performed by a voice applications agent that is resident, at least in part, on the local device.