Patent ID: 9231895
Filing Date: 2016-01-05
CPC Classification: G06Q,H04L

Claim Text:
1. A method for differentiated communications in an application support domain, the method comprising: a message board system automatically generating an alert message comprising a text description of an interruption of service of a component in a networked computer system infrastructure, a service provider identity tag that identifies a type of service provider personnel required to engage the computer system infrastructure and abate or diagnose the service interruption, and at least one component tag that identifies a component associated with the service interruption; the message board system posting the generated alert message on a support message board that is accessible by support team service provider professionals that are each identified by the service provider identity tag and the at least one component tag in the automated alert message; in response to one of the support team service provider processionals posting a first text message reply to the alert message on the support message board that comprises the service provider identity tag and the at least one component tag, the message board system broadcasting a first really simple syndication message only to each of the support team service provider professionals that are identified by association with the service provider identity tag and the at least one component tag, wherein the first really simple syndication message comprises the text message of the first reply in association with the text description of the interruption of service from the alert message, the service provider identity tag and the at least one component tag; and in response to one of the support team service provider professionals posting a second reply text message on the message board associated with the alert message that comprises the service provider tag, the at least one component tag and another identity tag that is different from the service provider identity tag, the message board system broadcasting a second really simple syndication message only to each of the support team service provider professionals that are identified by association with the service provider identity tag, the other different identity tag, and the at least one component tag, wherein the second really simple syndication message comprises the text message of the second reply in association with the text description of the interruption of service from the alert message, the service provider identity tag, the other different identity tag, and the at least one component tag; maintaining a plurality of subsequent text messages received from the support team service provider professionals that comprise each of the service provider identity tag and the at least one component tag in association with each other and the alert message or the first reply message in a first alert thread; and maintaining a plurality of subsequent text messages received from the support team service provider professionals that comprise each of the service provider identity tag, the other different identity tag and the at least one component tag in association with each other and the alert message or the second reply message in a second alert thread that is separate and distinct from the first alert thread; wherein the message board system does not broadcast the first really simple syndication message to the support team service provider professionals recipients of the second really simple syndication message that are identified by association with the service provider identity tag, the other different identity tag, and the at least one component tag; and wherein each of the support team service provider professionals recipients receives in real time really simple syndication messages that are filtered according to associations with respective ones of the service provider identity tag, the other different identity tag, and the at least one component tag.