Patent ID: 9344569
Filing Date: 2016-05-17
CPC Classification: G06F,G06Q,H04L,H04M

Claim Text:
1. A method for adding a first server to a group of existing second servers associated with a contact center, the method comprising: sending by the first server not already belonging to the group of existing second servers, a request for initiating addition of the first server to the group of existing second servers; sending, by each of the plurality of existing second servers, in response to the request, state information for a resource mapped to the existing second server, the state information being transmitted to the first server without sending the state information to one of the existing second servers; and sending, by the first server, a commit message to each of the existing servers, in response to receiving the state information from each of the plurality of existing second servers; and changing the mapping of one of the resources from one of the existing second servers to the first server in response to the commit message.