Patent ID: 9398131
Filing Date: 2016-07-19
CPC Classification: H04M

Claim Text:
1. One or more non-transitory computer-readable storage media having computer-executable instructions stored thereon which, when executed by one or more computers, cause the one more computers to perform operations comprising: receiving at a computing device from a mobile phone a contextual data associated with a mobile phone usage, wherein the computing device is operable to transfer a mobile phone audio between the mobile phone and an audio device coupled to the computing device; performing a first action responsive to the contextual data, the first action comprising retrieving customer relations management data corresponding to the contextual data, the customer relations management data previously stored at the computing device prior to receiving the contextual data associated with the mobile phone usage; and performing a second action at the computing device responsive to the contextual data, the second action comprising presenting the user with an option to transmit current voice communications for an active call on the mobile phone to the audio device coupled to the computing device, the current voice communications transmitted over a communications link between the audio device and the computing device and the current voice communications transmitted over a local wireless communications link between the mobile phone and the computing device during the active call on the mobile phone, wherein the contextual data is captured in a transaction system via a Bluetooth link connecting the computing device to the mobile phone to auto-populate the transaction system.