Patent ID: 9407765
Filing Date: 2016-08-02
CPC Classification: G06F,G06Q,H04M

Claim Text:
1. A method, comprising: receiving a call from a caller at an interactive voice response system; receiving a pre-determined number of times a non-auditory authentication passcode from the caller that does not match an authentication passcode corresponding to the caller; providing to the caller, using the interactive voice response system, an automated auditory passcode recovery question responsive to receiving the pre-determined number of times the non-auditory authentication passcode from the caller that does not match the authentication passcode corresponding to the caller; receiving an answer to the automated auditory passcode recovery question from the caller at the interactive voice response system; and responsive to the answer from the caller matching a stored automated passcode recovery answer corresponding to the automated auditory passcode recovery question, authenticating the caller using the interactive voice response system; wherein authenticating the caller comprises providing the authentication passcode to the caller.