Patent ID: 9264297
Filing Date: 2016-02-16
CPC Classification: G06K,G06Q,G07B,H04L

Claim Text:
1. A method of a multimodal communication server, the multimodal communication server being part of a mailing service, comprising: defining, through the multimodal communication server, response actions in a record of a matching table thereof; processing, through the multimodal communication server, event data associated with a mailed item in transit between a source location and a destination location based on scan data of a logistical node between the source location and the destination location, the source location and the destination location comprising a plurality of logistical nodes therebetween including the logistical node associated with the scan data, the scan data and the event data being generated through a scan of a code on the mailed item in transit at the logistical node by a set of intermediate servers communicatively coupled to the plurality of logistical nodes, and the set of intermediate servers also being communicatively coupled to the multimodal communication server through a computer network; automatically triggering, through the multimodal communication server, application of at least one response action of the defined response actions related to the mailed item to at least one of: a data processing device of a sender of the mailed item and a data processing device of a recipient of the mailed item based on the scanning of the mailed item and the processing of the scan data and the event data, the automatic triggering comprising: automatically establishing, through the multimodal communication server, direct bidirectional telephonic communication between the sender and the recipient of the mailed item a plurality of times during transit thereof when the event data is associated with a telephonic communication as the at least one response action based on: describing, through the multimodal communication server, a damaged condition of the mailed item to the at least one of: the data processing device of the sender and the data processing device of the recipient when the event data is associated with a damaged condition notification of the mailed item as the at least one response action, wherein the sender is a seller of the mailed item employing a mailing logistics provider through the multimodal communication server.