Patent ID: 9459946
Filing Date: 2016-10-04
CPC Classification: G06F,G06N

Claim Text:
1. A method of personalizing an error message for a user, the method comprising the steps of: a computer monitoring one or more corrective actions performed by the user, the one or more corrective actions causing a resolution of an instance of an error condition which (1) specifies an error in an operation of a software application and (2) is described by the error message; based on the monitored one or more corrective actions performed by the user, the computer determining one or more sources of information accessed by the user to resolve the instance of the error condition, the one or more sources of information being one or more websites accessed by the user, one or more online forums visited by the user, one or more documents downloaded by the user, or one or more documents viewed by the user; subsequent to the instance of the error condition being resolved, the computer detecting another instance of the error condition; in response to the step of detecting the other instance of the error condition, the computer augmenting the error message with a summary of the one or more sources of information, one or more hyperlinks that access the one or more sources of information, or a combination of the summary of the one or more sources of information and the one or more hyperlinks; the computer presenting the augmented error message to the user; the computer receiving a selection by the user of a hyperlink to access a source of information to resolve the other instance of the error condition, the source of information included in the one or more sources of information, wherein the step of augmenting the error message includes augmenting the error message with the hyperlink that when selected accesses the source of information; and in response to the step of receiving the selection of the hyperlink, the computer accessing the source of information, wherein a result of accessing the source of information is a resolution of the other instance of the error condition.