Patent ID: 9529658
Filing Date: 2016-12-27
CPC Classification: G06F

Claim Text:
1. A method comprising: extracting, by a computer system, information from a first message, wherein the first message is received from a computing device, and wherein the first message includes a first request for a service provided by an enterprise computer system; identifying, by the computer system, parameter data in the extracted information, wherein the parameter data includes a value corresponding to each parameter of a plurality of parameters, and wherein the parameter data identifies a resource and a context for the requested service; generating, by the computer system, a plurality of codes, wherein each code of the plurality of codes is generated using the value corresponding to a different parameter of the plurality of parameters; determining, by the computer system, a first diagnostic identifier for the first message by combining the generated plurality of codes; determining, by the computer system, a second diagnostic identifier for a second message, wherein the second message includes a second request, and wherein the second diagnostic identifier is determined based on parameter data in the second message; and computing, by the computer system, a value that indicates a measure of a match between the first diagnostic identifier and the second diagnostic identifier, wherein the value is computed by comparing the first diagnostic identifier to the second diagnostic identifier.