Patent ID: 9461956
Filing Date: 2016-10-04
CPC Classification: H04L

Claim Text:
1. A method for improving communications systems by analyzing accessible data and a user's social networking behavioral patterns to provide recommendations for efficient and effective management of communications within the communications system, the method comprising: receiving, by one or more computer processors, a request to provide a recommendation for how to manage a specific communication; requesting, by one or more computer processors, accessible data for the specific communication; determining, by one or more computer processors, a recommendation for how to manage the specific communication, wherein determining the recommendation includes determining, based, at least in part on, accessible data for the specific communication, a social behavioral pattern and projected consequences if the social behavioral pattern continues, wherein determining a social behavioral pattern includes determining an expected behavior of the recipient with respect to the specific communication, a behavior of a plurality of other recipients with respect to the specific communication, a behavior of a plurality of other recipients with respect to similar communications, and a behavior of a plurality of other recipients within the user's social network with respect to the specific or similar communications; wherein determining projected consequences if the social behavioral pattern continues, further comprises determining a weighted value, based, at least in part on: an impact on a communications system if the social behavioral pattern continues; an impact on a recipient if the social behavioral pattern continues; an impact on the communications system if an anti-pattern to the social behavioral pattern continues; and an impact on the recipient if an anti-pattern to the social behavioral pattern continues; and presenting, by one or more computer processors, the recommendation for how to manage the specific communication.