Patent ID: 9311918
Filing Date: 2016-04-12
CPC Classification: G06Q,G10L,H04L,H04M

Claim Text:
1. A non-transitory, tangible computer-readable medium having computer-executable instructions for causing a computer to perform steps comprising: receiving a voice input from a subscriber; converting the voice input to text; adding the subscriber to at least one campaign; storing, in a subscriber contact record, at least one contact communication identifier that was obtained from the text that was converted from the voice input; and sending at least one message to the subscriber in at least one message format to the at least one contact communication identifier according a schedule specified in the at least one campaign the computer-executable instructions further causing the computer to perform steps comprising: detecting when the voice input is being received from the subscriber over a mobile telephone; storing a phone number associated with the mobile telephone in the subscriber contact record as another contact communication identifier for the subscriber; sending the subscriber an SMS text message with a follow-up question; receiving a response to the follow-up question from the subscriber; storing the response to the follow-up question in at least one data field in the subscriber contact record, the at least one data field being associated with the follow-up question; locating supplemental information about the subscriber in an external database using data contained in the response to the follow-up question; and storing the supplemental information about the subscriber in the subscriber contact record.