Patent ID: 9503412
Filing Date: 2016-11-22
CPC Classification: G06F,G06Q,H04L

Claim Text:
1. A method for information technology (IT) services and social knowledge management, comprising: providing IT objects in an IT environment, the providing performed by an IT services and social knowledge management system embodied on one or more server machines operating in the IT environment, the IT services and social knowledge management system comprising an activity stream manager and a user interface, wherein: detecting, by the activity stream manager, a change to a first IT object of the IT objects in the IT environment, wherein: automatically generating, by the activity stream manager, a first post, topic, or comment about the change to the first IT object; dynamically updating the first activity stream of the first IT object by placing the first post, topic, or comment about the change to the first IT object in the first activity stream of the first IT object; determining, by the activity stream manager, a second IT object affected by the change to the first IT object, wherein: responsive to the determining that the second IT object is affected by the change to the first IT object, dynamically updating, by the activity steam manager, the second activity stream of the second IT object to include a second post, topic, or comment about the change to the first IT object, the second activity stream being provided over a network to a client device communicatively connected to the one or more server machines over the network.