Patent ID: 9363371
Filing Date: 2016-06-07
CPC Classification: H04M

Claim Text:
1. A method comprising: receiving a voice call from a caller seeking to speak to a callee; transferring the voice call to an interactive voice response session if the callee does not answer; playing out to the caller audio announcing that the caller can be directed into a callback appointment scheduling process or can leave a voice mail message; communicating with a calendar subsystem to request available appointment times for the callee to call back the caller; receiving from the calendar subsystem a response with available appointment times of the callee, wherein the available appointment times received from the calendar subsystem include one or more callee specified time slots which have been designated to remain available specifically for automatic scheduling of callback appointments; playing out audio announcing the available appointment times to the caller along with a prompt to the caller to choose an appointment time from the available appointment times; receiving a selected appointment time from the caller; and communicating with the calendar subsystem to book the selected appointment time with the callee.