Patent ID: 9392456
Filing Date: 2016-07-12
CPC Classification: H04L,H04M,H04W

Claim Text:
1. A method for verifying the identity of a service user during a service call and to provide a service provider representative access to the service user's account, the method comprising: establishing a telephonic connection between the service user and the service provider representative; receiving, from the service user, information entered by the service provider representative via a service provider computing system, the received information including account information associated with the service user; transmitting, to the service user, a transmitted verification code if the received information matches the service user's account; receiving a received verification code from the service user to the service provider; submitting the received verification code into the service provider computing system; comparing the transmitted verification code and the received verification code; verifying the service user when the transmitted verification code matches the received verification code; and providing the service provider representative access to the service user's account.