Patent ID: 9373081
Filing Date: 2016-06-21
CPC Classification: G06N

Claim Text:
1. In a computer system network arrangement, a method for automating alert decision-making in managing network events, comprising the steps of: receiving an alert at an operator console in response to an event that cannot be handled by an event management system using an event knowledge database; creating a conceptual data model that defines an alert and its attributes and how the attributes are associated with the components of the network managed by the operator console to create a data structure with fields that map an operator console real time representation of the alert and the context in which it occurs which fields describe what must be known to identify the alert and a resolution action from the operator console view; with interaction from the operator console using an inference module having inference rules in a knowledge database and historical statistics database information related to the fields in the data structure of the conceptual data model to identify the alert and a list of actions to be taken at the operator console; and providing a status check to ensure all fields in the conceptual data model are complete.