Patent ID: 9491297
Filing Date: 2016-11-08
CPC Classification: G06F,G06Q,H04M

Claim Text:
1. A method of processing a call comprising: receiving at a call processing system a call from a caller intended for a user of the call processing system, wherein the call processing system comprises processing hardware and is configured to perform textual transcription of voice communications; accessing a time period value from computer readable memory; determining how much of the caller voice communication to convert based at least in part on the time period value; converting, by the call processing system, a portion of a caller's voice communication associated with the call into voice communication text, wherein the portion of the caller's voice communication associated with the call is an initial portion of the call; identifying, by the call processing system, a subset of words in the voice communication text; making accessible, over a network, to the user of the call processing system to whom the call was intended, the identified subset of words of the voice communication text; and analyzing, by the call processing system, at least the content of the identified subset of words of the caller voice communication, and promoting one or more services to the user of the call processing system, to whom the call was intended, based at least in part on the analysis of the content of the identified subset of words of the caller voice communication.