Patent ID: 9456068
Filing Date: 2016-09-27
CPC Classification: H04M

Claim Text:
1. A method of responding to a user's request to communicate with a business, comprising: receiving a request from a user to communicate with a business, wherein the request is received by a local device; determining whether one or more voice applications that are relevant to goods or services provided by the business or whether a voice application specifically created for the business are available; performing, for the user, at least one voice application that either is relevant to the goods or services provided by the business or that has been specifically created for the business if a voice application relevant to the goods or services provided by the business or that has been specifically created for the business is available, wherein the voice application is performed, at least in part, on the local device; and establishing a communications channel between the user and the business if no voice application relevant to the goods or services provided by the business or that has been specifically created for the business is available.