Patent ID: 9473953
Filing Date: 2016-10-18
CPC Classification: H04W

Claim Text:
1. A method of determining mobile device roaming during a remote troubleshooting session, the method comprising: establishing a remote troubleshooting session between a technician console and a mobile device, wherein the remote troubleshooting session enables the technician console to remotely view and control the mobile device and wherein the remote troubleshooting session uses dedicated communication channels between the technician console and the mobile device to stream data with respect to display capture, and key and touch input simulation; receiving a network state change during an ongoing remote troubleshooting session, wherein the network state change indicates a roaming status for the mobile device; placing the ongoing remote troubleshooting session in a hibernation state on a condition that the network state change indicates that the mobile device is roaming; and reconnecting the remote troubleshooting session between the technician console and the mobile device on a condition that the mobile device is not roaming.