Patent ID: 9245014
Filing Date: 2016-01-26
CPC Classification: G06F

Claim Text:
1. A computer-implemented method comprising: receiving, from a user device, a first feedback report that is submitted by a user and that relates to an application configured to run on the user device, wherein the first feedback report includes one or more terms; retrieving a term relevance value for each of the one or more terms, each term relevance value being indicative of a relevance of the term to a collection of feedback reports that are assigned to a plurality of clusters of feedback reports; identifying one or more second feedback reports from the collection of feedback reports, each of the one or more second feedback reports including at least one term of the one or more terms that is associated with a term relevance value that satisfies a threshold value; and assigning the first feedback report to a cluster of feedback reports based on performing a clustering process on the first feedback report using the one or more second feedback reports.