Patent ID: 9288327
Filing Date: 2016-03-15
CPC Classification: G06F,G10L,H04M,H04W

Claim Text:
1. An apparatus for routing an incoming call, the apparatus being configured to: perform a first routing decision resulting in the incoming call being routed to the voicemail of a called user; create a transcription of a voicemail message being recorded on the voicemail of the called user by applying a speech analysis process to the voicemail message as the voicemail message is being recorded; determine information about a context of the incoming call from the transcription; and perform a second routing decision based on the information about the context of the incoming call; and subsequent to performing the second routing decision, to play a message to the caller at the end of the voicemail message recording, the message giving an option to route the call as per the second routing decision.