Patent ID: 9288166
Filing Date: 2016-03-15
CPC Classification: G06Q,H04L

Claim Text:
1. A system comprising: a server further comprising at least one processor coupled to at least one memory and communicatively linked through a network to one or more external systems; wherein the server is further configured to initiate executable operations comprising: monitoring a chat session between at least two participants communicating over the network; analyzing the content sent between the at least two participants; creating a transcript describing the content sent between the at least two participants; detecting a trigger in the chat session between the at least two participants, wherein the trigger is detected from at least one of the chat session or from the one or more external systems communicatively linked through the network; responsive to the trigger, identifying an event that is correlated with the chat session, wherein the event is included in the transcript; obtaining event data for the event occurring during the chat session and involving at least one of the participants; wherein the event data is obtained by at least one of an analysis of the messages exchanged as part of the chat session or from a query to the one of more external systems; including the event data within an annotated transcript of the chat session; and storing the annotated transcript for review.