Patent ID: 9401840
Filing Date: 2016-07-26
CPC Classification: H04L,H04M

Claim Text:
1. A method comprising: identifying a failed quality check at a first customer premise; identifying one or more other customer premises, wherein the one or more other customer premises each share at least one upstream network component with the first customer premise; conducting a quality check for the one or more other customer premises; if the quality check for the one or more other customer premises fails, determining that the cause of the failed quality check at the first customer premise exists at a network component upstream from the first customer premise; if the quality check for the one or more other customer premises passes, determining that the cause of the failed quality check at the first customer premise exists at the first customer premise; identifying a lowest-level network component serving the first customer premise; wherein the one or more identified other customer premises comprise one or more customer premises that are served by the identified, lowest-level network component; if the number of identified other customer premises served by the identified lowest-level network component is less than a predetermined number, identifying a higher-level network component serving the first customer premise; and wherein the one or more identified other customer premises comprise one or more customer premises that are served by the identified, higher-level network component.