Patent ID: 9369481
Filing Date: 2016-06-14
CPC Classification: G06F,G06Q,H04L

Claim Text:
1. A method, comprising: storing, by a device, a response queue that includes a list of a plurality of incidents within a computer network, determining, by the device, a plurality of different arrangements of the plurality of incidents within the list, of the plurality of incidents, included in the response queue, receiving, by the device and for each of the plurality of incidents, a remediation time associated with a course of action for resolving each of the plurality of incidents; calculating, by the device and for each of the plurality of incidents, a loss forecast based on a total time to resolve each of the plurality of incidents, calculating, by the device and for each of the plurality of different arrangements of the plurality of incidents, a cumulative queue loss forecast based on a sum of the loss forecasts calculated for each of the plurality of incidents; arranging, by the device, an order of the plurality of incidents within the list included in the response queue according to an arrangement of the plurality of incidents with a smallest cumulative queue loss forecast; executing, by the device, a particular course of action associated with a particular incident arranged first in the order of the plurality of incidents within the list included in the response queue; and repeating, by the device, the determining the plurality of different arrangements of the plurality of incidents, the calculating the cumulative queue loss forecast, and the arranging the order of the plurality of incidents within the list when a new incident is added to the list of the plurality of incidents or when an incident is removed from the list of the plurality of incidents.