Patent ID: 9232058
Filing Date: 2016-01-05
CPC Classification: G06Q,G10L,H04M

Claim Text:
1. A computer-implemented method, comprising: obtaining first address information during a communication in recorded voice format and obtaining second address information as a transcription of voice content of the communication; converting, by at least one processor, at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information; establishing, by the at least one processor, a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information; evaluating the converted first address information and the converted second address information, by the at least one processor, based on the first threshold and the second threshold; flagging, by the at least one processor, a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and dispositioning the transaction, by the at least one processor, according to the difference, wherein the dispositioning comprises suspending processing of the transaction.