Patent ID: 9282193
Filing Date: 2016-03-08
CPC Classification: H04M

Claim Text:
1. A method, comprising: determining, by one of a plurality of site-services being associated with an Internet Protocol Converged Call Center, for each of the plurality of site-services, a route capacity that is based at least in part on a health of the site-service and a busyness of the site-service, the one of a plurality of site-services being configured to exchange data with at least one other of the plurality of site-services to perform database replication for redundancy purposes; receiving a request to route a call; routing the call to one of the site-services based at least in part on the route capacity associated with the site-service; determining if a number of the site-services with a route capacity greater than zero is less than a predetermined threshold; and if the number of the site-services with a route capacity greater than zero is less than a predetermined threshold not allowing the route capacity to be updated.