Patent ID: 9374464
Filing Date: 2016-06-21
CPC Classification: H04M

Claim Text:
1. A computer-implemented method for online data-linked telecommunications decisioning and distribution, the method comprising: receiving, over an electronic network, call data relating to a telephone call from a telephone device of a user to an interactive voice response (“IVR”) system, the call data including a telephone number of the telephone device of the user; accessing, by at least one processor, a database storing correlated call data and user data; retrieving, by the at least one processor, correlated call data and user data based on the telephone number of the call data; determining, by the at least one processor, a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating, by the at least one processor, the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining, by the at least one processor, an IVR response to present to the user via the IVR system, based on the correlated call data and user data; and transmitting, over the electronic network, the determined IVR response to the IVR system for presentation to the telephone device of the user.