Patent ID: 9306817
Filing Date: 2016-04-05
CPC Classification: H04L

Claim Text:
1. A system for determining availability metrics for customer premises equipment (CPE), the system comprising: a processor; and a non-transitory computer readable medium with computer executable instructions stored thereon, which, when executed by the processor, perform the following method: receiving data from a plurality of CPEs; and calculating a service availability metric using the data, wherein the data includes service availability information and a time stamp associated with a service availability status, the service availability information including data indicating a loss of power to a CPE of the plurality of CPEs and data indicating that a communication wire was removed from a CPE of the plurality of CPEs, wherein calculating the service availability metric includes parsing the data so that times during which service was not made available at the CPE due to a loss of power and removal of a communication wire are not included in the service availability metric.