Patent ID: 9307085
Filing Date: 2016-04-05
CPC Classification: H04M

Claim Text:
1. A computer program product embodied on a non-transitory computer readable medium, comprising computer code for: storing, by a system, information in a hardware database of the system that is associated with a plurality of transactions conducted by the customer, the information including order information, usage information, bill information, payment information, and historical call data detailing historical calls made by the customer, including for each call: partitioning the stored information into a first subset and a second subset, identifying a plurality of training algorithms, for each of the plurality of training algorithms: selecting one of the plurality of training algorithms having a smallest combined number of associated prediction errors; training by the system the predictive model using the selected training algorithm and the stored information; and predicting by the system at least one reason for a current customer call received from the at least one customer, utilizing the predictive model.