Patent ID: 9311629
Filing Date: 2016-04-12
CPC Classification: G06F,G06Q,H04L

Claim Text:
1. A method for information management, by providing a centralized repository of real-time, current information, related to a problem definition initiative, the method comprising: receiving, at the processing device of an Information Management System (IMS) from each of a plurality of workstations through a network, at least one of a plurality of messages from a plurality of users communicating during a real-time problem definition initiative conference session; initiating, by the processing device of the IMS, a real-time problem application interface running on each of the plurality of workstations, whereby the real-time interface is presented to one or more of the plurality of users, the real-time interface comprising: determining, by the processing device of the IMS, based on a textual analysis of message content of the plurality of messages from the plurality of users, that at least one of the plurality of events has occurred, the determining that the at least one of the plurality of events has occurred comprising determining, based on the textual analysis of the plurality of messages from the plurality of users, event data associated with the at least one of the plurality of events has occurred; in response to determining that at least one of the plurality of events has occurred, automatically and in real-time, by the processing device of the IMS, logging event data related to the plurality of events associated with the problem definition initiative conference session, wherein event data further comprises at least one of data corresponding to an identification of a problem being addressed by the conference session, a status of the problem being addressed by the conference session, or a status of one or more solutions or solution steps proposed to address the problem; archiving, by the processing device of the IMS, at least a portion of the logged event data, wherein the archived data is configured as searchable and retrievable data; in response to determining that an event related to logged event data has occurred, automatically initiating, by the processing device of the IMS, communication of one or more alerts comprising information corresponding to the event; wherein determining that the event has occurred comprises: initiating, by the processing device of the IMS, a second problem application interface in response to a request from a user, the second interface configured for receiving a second plurality of messages from one or more of the plurality of users, wherein the second interface comprises: initiating, by the processing device of the IMS, preparation of a report based at least in part on at least a portion of the data corresponding to an identification of a problem being addressed by the conference session, a status of the problem being addressed by the conference session, or a status of one or more solutions or solution steps proposed to address the problem.