Patent ID: 9426281
Filing Date: 2016-08-23
CPC Classification: H04M

Claim Text:
1. A dialer for originating outbound voice calls for a calling campaign, the dialer comprising a microprocessor configured to: identify a measured performance parameter (“MPP”) associated with processing a first calling list; record a plurality of values for the MPP at a plurality of times over a first time period of use of the first calling list for originating the outbound voice calls; analyze the plurality of values for the MPP recorded over the first time period to determine a threshold value for terminating use of the first calling list; monitor one or more values for the MPP at a plurality of times over a second time period of use of a second calling list for originating the outbound voice calls; determine a monitored value for the MPP over the second time period exceeds the threshold value of the MPP; and in response to the monitored value for the MPP over the second time period exceeding the threshold value: