Patent ID: 9509524
Filing Date: 2016-11-29
CPC Classification: G06Q,H04L

Claim Text:
1. A service level management method, comprising: receiving a first service level agreed upon between a supplier associated with a service and a customer associated with the service, pursuant to a service level agreement, to be provided for a first time period of the service provided over an electronic network of network components to support the service and a second service level agreed upon between the supplier and the customer, different from the first service level, to be provided, pursuant to the service level agreement, for a second time period, different from the first time period, of the service, wherein the service comprises an electronic service electronically provided by the electronic network of network components, wherein a billing time period for the service comprises the first time period and the second time period, and wherein the first service level comprises a value used to indicate an acceptable service quality, the service quality comprising availability, reliability, or usability; monitoring, by a computing device, a value associated with a component parameter that measures the performance associated with a network component of the network components that supports the service; determining, by the computing device, a value of a service parameter that represents performance associated with the service based on the monitored value associated with the component parameter; comparing, by the computing device, a value associated with the service parameter for the first time period to a first target value related to the first service level; comparing, by the computing device, a value associated with the service parameter for the second time period to a second target value related to the second service level; and responsive to the comparing indicating that the value associated with the service parameter for the first time period does not meet the first target value for the first time period or the comparing indicating that the value associated with the service parameter for the second time period does not meet the second target value for the second time period, providing instructions to automatically reconfigure, by a computing system, at least one of the network components in the electronic network such that the value associated with the service parameter for the first time period conforms to the first service level or the value associated with the service parameter for the second time period conforms to the second service level.