Patent ID: 9521257
Filing Date: 2016-12-13
CPC Classification: H04L,H04M

Claim Text:
1. A non-transitory computer readable medium storing instructions that when executed cause a processor to: retrieve a dialing list comprising a plurality of records from a database, wherein each record comprises a corresponding telephone number and a corresponding dial-type indicator, wherein the corresponding dial-type indicator indicates whether the corresponding telephone number is usable by an autodialer to contact a corresponding individual; determine that the corresponding telephone number of a particular record should be predictively dialed based on the corresponding dial-type indicator of the particular record indicating having received consent from the corresponding individual of the particular record to be contacted; cause a call to originate by predictively dialing the corresponding telephone number by the autodialer, wherein the call is answered by an answering party; receive a disposition code from a computer operated by an agent of a contact center, the disposition code indicating the corresponding telephone number of the particular record is no longer associated with the corresponding individual of the particular record, wherein the disposition code is received after the agent has conversed with the answering party; and modify an indicator of the particular record in response to receiving the disposition code to reflect that the corresponding telephone number of the particular record is no longer associated with the corresponding individual of the particular record.