Patent ID: 9302677
Filing Date: 2016-04-05
CPC Classification: B60R,B60W,H04L,H04M,H04N,H04W,Y02P

Claim Text:
1. A method for providing interaction with an operator of a vehicle, comprising: receiving a request, from the operator of the vehicle and using a telematics system of the vehicle, for support or assistance regarding use of the telematics system, wherein the telematics system is provided as a hardware component of the vehicle that is connected via a vehicle bus to a microphone within the vehicle, to a speaker within the vehicle, to a display unit within the vehicle, and to a cellular network antenna within the vehicle; establishing a remote voice communication link between the vehicle and a remotely located call center, using the speaker and the cellular network antenna of the telematics system; establishing a remote data communication link between the vehicle and the remotely located call center, using the cellular network antenna of the telematics system; providing verbal interaction or instruction regarding the use of the telematics system through the established remote voice communication, using the speaker of the telematics system; and providing audio and visual remote control from a remotely-located service advisor, demonstrating or executing the use of the telematics system through the established remote data communication link, using the display unit of the telematics system, and further providing a tutorial video regarding the use of one or more features of the telematics system that is playable on the display unit at the election of either the operator or the advisor using the telematics system, wherein providing the audio and visual remote control and providing the tutorial video are performed simultaneously while the voice communication link and the data communication link remain established.