Patent ID: 9424341
Filing Date: 2016-08-23
CPC Classification: G06F

Claim Text:
1. A method, comprising: receiving: analyzing, using a language processing system, the inquiry; generating at least one keyword associated with the inquiry based on the analyzing; receiving a modification to the at least one generated keyword from the user; in response to receiving the modification to the at least one generated keyword from the user, automatically improving the language processing system to learn from the modification to the at least one generated keyword from the user and improve accuracy for subsequent analyses; determining, using a processor, an inquiry recipient by: assigning the inquiry recipient to answer the inquiry; transmitting the inquiry to the inquiry recipient; receiving an answer to the inquiry; transmitting the answer to the inquiry to the plurality of answer recipients; and storing the inquiry, the at least one keyword associated with the inquiry, and the answer to the inquiry in the memory.