Patent ID: 9471623
Filing Date: 2016-10-18
CPC Classification: G06F,G06N,G16H

Claim Text:
1. A question-answer system comprising: a graphic user interface receiving an inquiry from a user; and a processor operatively connected to said graphic user interface, said processor automatically performing an initial analysis of said inquiry to produce potential answers to said inquiry from evidence sources, said processor automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said processor, said graphic user interface automatically outputting at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry, and said graphic user interface making recommendations to individuals other than said user based on said emotional and cognitive state of said user.