Patent ID: 9531611
Filing Date: 2016-12-27
CPC Classification: H04L

Claim Text:
1. A device management system comprising at least a processor, functioning as: a management unit configured to store and manage first client information on a client and a device installed in a client network of the client; an acquisition unit configured to acquire incident data from an incident management system which is in accordance with second client information different from the first client information; an identification unit configured to identify, in a case where identification information of a target device is included in the incident data acquired by the acquisition unit, a client corresponding to the incident data from the first client information based on the identification information; and a generation unit configured to generate a report using the first client information and the incident data of which the identification unit has identified the client, wherein the identification unit identifies, in a case where identification information of a target device is not included in the incident data, a client corresponding to the incident data from the first client information based on failure information of the device installed in the client network.