Patent ID: 9247055
Filing Date: 2016-01-26
CPC Classification: H04M

Claim Text:
1. An accelerated interactive voice response (IVR) system, comprising: a computerized IVR dialer residing on a user device configured to perform a transaction in one of an automated or semi-automated state by executing a first IVR dialer script on the user device that is remote from a computerized IVR system; and the computerized IVR system remote from the computerized IVR dialer configured to process transactions from users over a communication link by executing a first IVR system script, wherein the first IVR system script operates at human-accessible speeds, wherein prior to execution completion of the first IVR dialer script, the computerized IVR dialer signals the computerized IVR system a request to perform the transaction using a second IVR system script that executes at a higher speed than the first IVR system script wherein the second IVR system script has been optimized for enabling automatic exchange of transaction data between the computerized IVR dialer and the computerized IVR system, and in response to the computerized IVR system accepting the request and changing from the first IVR system script to the second IVR system script, the computerized IVR dialer changes from the first IVR dialer script to a second IVR dialer script, wherein the second IVR dialer script has been optimized for automatic exchange of transaction data between the computerized IVR dialer and the computerized IVR system.