Patent ID: 9471415
Filing Date: 2016-10-18
CPC Classification: G06F

Claim Text:
1. In a mainframe system, a machine-executable process comprising: receiving data from at least one error record; parsing the received data for a first set of errors in a mainframe system and a second set of errors in the mainframe system; outputting, to a first segment of a graphical user interface, a first ordered listing of entries indicative of the first set of errors in the mainframe system, the first segment comprising: outputting, to a second segment of the graphical user interface that is separate from the first segment, a second ordered listing of entries indicative of the second set of errors in the mainframe system, the second set of errors having a different impact on the mainframe system than the first set of errors; querying a support database in response to a user selecting an entry associated with an error in the mainframe system from either the first segment or second segment; determining whether a solution to the mainframe system error associated with the user selected entry exists in the support database; and downloading the solution from the support database in response to determining that the solution exists in the support database.