Patent ID: 9467563
Filing Date: 2016-10-11
CPC Classification: H04L,H04M

Claim Text:
1. A computer-implemented method, comprising: receiving, by an application server and from a communications device, a request to execute an interaction site for enabling communications to be exchanged between an automated response system and the communications device, wherein the interaction site specifies a multi-step communication flow between the communications device and the automated response system; transmitting, from the application server and to the automated response system, a request to execute the interaction site; receiving, by the application server and from the automated response system, first instructions that, when executed, provide one or more steps of the multi-step communication flow between the communications device and the automated response system; determining, by the application server, whether the request from the communications device is for a voice-interaction with the interaction site or a visual-interaction with the interaction site; in response to determining that the request from the communications device is for the voice-interaction with the interaction site: in response to determining that the request from the communications device is for the visual-interaction with the interaction site: