Patent ID: 9384490
Filing Date: 2016-07-05
CPC Classification: G06Q

Claim Text:
1. A method, comprising: communicating by a processor of a server computer with a processor of a device operated by a user, to provide an automated service interface through a first interactive channel of an enterprise having a plurality of interactive channels for interaction with customers of the enterprise, the automated service interface including a plurality of user interface elements enabling the user to initiate at least one transaction related to shopping for a product or service offered to the user by the enterprise; detecting, by the processor of the server computer in communication with the device, user interaction with at least one user interface element from the plurality of user interface elements of the automated service interface; capturing, by the processor of the server computer, transaction data in real time for the user based on the detected user interaction with the automated service interface of the first interactive channel; determining, by the processor of the server computer, if the user has a unique global identifier identifying the user across the plurality of interactive channels of the enterprise; upon determining that the user does not have the unique global identifier, generating, by the processor of the server computer, a unique global identifier and associating the generated unique global identifier with the captured transaction data; sharing, by the processor of the server computer, in real time the transaction data captured for the user in the first interactive channel with a processor or a computer associated with at least one second interactive channel of the enterprise, the captured transaction data and the associated unique global identifier, wherein: the sharing step including receiving, by a processor of an enterprise computer terminal of the different interactive channel operated by an employee of the enterprise, the shared transaction data; and the method further comprising a step of displaying, by the enterprise computer terminal, the shared transaction data to the employee in a manner allowing the employee to use the shared transaction data to physically interact with the user in transactions for the user purchasing the product or service and for the user performing the other transactions other than purchasing the product or service.