Patent ID: 9361595
Filing Date: 2016-06-07
CPC Classification: G06Q

Claim Text:
1. A method comprising: packaging a plurality of traditional maintenance and technical support software applications as custom maintenance and technical support composite solutions; storing said custom maintenance and technical support composite solutions as custom maintenance and technical support composite solution deployable images, wherein a given one of the custom maintenance and technical support composite solution deployable images comprises a collection of individual appliance images that are pre-architected to work together with configuration parameters that have been identified and captured into artifacts, and wherein each of the individual appliance images comprises a preconfigured software stack; obtaining customer input from a customer; deploying at least one of said custom maintenance and technical support composite solution deployable images into a management cloud in response to said customer input, said management cloud being formed on top of an existing public cloud to form a hybrid cloud; and managing a plurality of customer services of said customer, which are deployed in said existing public cloud, with said at least one of said custom maintenance and technical support composite solution deployable images that has been deployed into said management cloud, by executing said at least one of said custom maintenance and technical support composite solution deployable images on at least one virtual machine in said management cloud.