Patent ID: 9396060
Filing Date: 2016-07-19
CPC Classification: G06F

Claim Text:
1. An information processing method comprising: obtaining, when an operation control in an automatic operation process used for automatically executing an operation control for a plurality of computers is executed, in response to an error being detected in a first computer among the plurality of computers, first information that indicates a role of the first computer and second information that indicates a configuration of a system to which the first computer belongs; obtaining case data including a condition that matches or is within a predetermined threshold to a condition that includes at least contents of the operation control, contents of the error, the role of the first computer indicated by the first information and the configuration of the system to which the first computer belongs which is indicated in the second information; accessing, when the operation control in the automatic operation process is successfully executed, each of the plurality of computers; obtaining a first parameter value from each of the plurality of computers; and storing each of the first parameter values in a storage.