Patent ID: 9356897
Filing Date: 2016-05-31
CPC Classification: G06F,H04L,H04M

Claim Text:
1. A computer-implemented method for providing at least one service to a user that is web-enabled, the method comprising: detecting, by a computer, a pattern of use related to the user accessing the at least one service; matching, by the computer, the pattern of use related to the user accessing the at least one service to the user in a database; automatically querying availability of an agent operating a computer executing a computer telephony interface (CTI) application in response to identifying the pattern of use of the user requesting the at least one service; and communicating, by the computer, instructions to a computing device operated by the user in response to identifying the pattern of use, the instructions containing an invitation for the computing device of the user to initialize a real-time chat application to be executed on the computing device; and automatically initializing, by the computer, a voice communication networked connection between the computer of the agent and computing device of the user, upon receiving a request for the voice communication networked connection in response to the real-time chat invitation.