Patent ID: 9332130
Filing Date: 2016-05-03
CPC Classification: H04L,H04M

Claim Text:
1. A system for gathering and analyzing Station Message Detail Records (SMDR records) from a plurality of PBX systems comprising: a computer configured to obtain call record information comprising one of a group consisting of: information pertaining to at least one call center and information pertaining to call-related metrics from a legacy PBX through a serial RS-232 connection, and further configured to obtain the call record information from an Internet Protocol (IP) PBX by way of a LAN/WAN; and a web hosted application service provider (ASP) configured to receive from the computer the call record information from the legacy PBX and the call record information from the IP PBX, and further configured to analyze the call record information from the legacy PBX and the call record information from the IP PBX.