Patent ID: 9480087
Filing Date: 2016-10-25
CPC Classification: G08B,H04M,H04W

Claim Text:
1. A method for automatically generating an emergency services alert, comprising: receiving, at a public safety answering point (PSAP), a request for assistance message including a predefined code of a requested emergency type and including identification and location information associated with a user device, the requested emergency type being indicative of at least one of a medical emergency, a fire emergency, or a police emergency; determining, at the PSAP using the location information associated with the user device and the predefined code of the requested emergency type, emergency services resources from a group including at least one of medical resources, fire resources, and police resources, wherein the determined emergency services resources correspond to the requested emergency type and are proximate the user device; communicating, by the PSAP, the identification and location information associated with the user device toward the determined emergency services resources; and determining, at the PSAP based on the request for assistance message and callback information associated with the predefined code of the requested emergency type, whether to initiate a return call responsive to the request for assistance message, wherein the callback information comprises, for each of two or more callback numbers, a respective Boolean value indicative as to whether or not callback via the respective callback number is permitted.