Patent ID: 9269092
Filing Date: 2016-02-23
CPC Classification: G06Q,H04M

Claim Text:
1. A method for providing on-hold messaging, comprising: placing a telephone call via a telephone switching system, said call being placed by a caller to a target, wherein said caller is placed on hold immediately upon placing said call, and wherein said on-hold messaging computer is external to a telephone utilized by either said caller or said target, and wherein said telephone switching system is external to but in communication with an on-hold messaging computer; generating caller information by said on-hold messaging computer; selecting by said on-hold messaging computer a first message based on said caller information; reciting by said on-hold messaging computer said first message prior to said target answering said telephone call; detecting that said target answers said telephone call; terminating and saving said first selected message determining that said caller terminates said telephone call; determining if said target remains on the line; operative if said target remains on the line, resume reciting said first message; completing said first message; determining if said target remains on the line; operative if said target remains on the line, selecting a second message based upon said target information; reciting said second message.