Patent ID: 9384473
Filing Date: 2016-07-05
CPC Classification: G06F,G06Q,G07C,H04L,H04M,H04N

Claim Text:
1. An online unified customer relationship management contact and communication management platform having one or more processors and a non-transitory computer-readable medium containing program instructions that cause said one or more processors to: securely import a plurality of contacts from at least one online or offline user selected and authorized accounts on cloud computing systems at a plurality of social networking platforms using at least one of email, instant messaging, social networks, and integrated telephony; securely import a plurality of calendars from at least one online or offline user selected and authorized accounts at a plurality of social networking platforms using at least one of email, instant messaging, social networks, and integrated telephony, wherein when a first imported contact or calendar is from a first user selected and authorized account at a first social networking platform, a second imported contact or calendar is from a second user selected and authorized account at a second social networking platform, and wherein the first social networking platform is different from the second social networking platform; synchronize and aggregate the plurality of imported contacts and calendars into one or more central unified databases; modify at least one contact information or create at least one contact in the one or more central unified databases, including information indicating the platform origin of each of the imported contacts by consolidating cross-platform contact information for individual contacts and displaying the consolidated cross-platform contact information such that the user can select and view contact information for each contact in a platform indicating cross reference screen and search for messages based on social networking platform; create at least one calendar with at least one event in the one or more central unified databases, including information indicating the platform origin of the event; securely export a plurality of contact information from the one or more central databases to a plurality of user selected and authorized accounts at a plurality of social networking platforms using email, instant messaging, social networks, or integrated telephony; securely export a plurality of calendar information from the one or more central databases to a plurality of user selected and authorized accounts at a plurality of social networking platforms using email, instant messaging, social networks, or integrated telephony, wherein if a first exported contact information or calendar information is exported to a third social networking platform, a second exported contact information or calendar information is exported to a fourth social networking platform, and wherein the third social networking platform is different from the fourth social networking platform; and wherein the online unified contact and communication management platform enables a user to send and receive instant messages with the one or more synchronized contacts and wherein the online unified contact and communication management platform records communication threads with a contact in one or more databases; and wherein the synchronized contacts are automatically grouped into social groups or made part of an existing social campaign; and wherein the online unified contact and communication management platform is further configured to authorize, provide and save social media searches.