Patent ID: 9489250
Filing Date: 2016-11-08
CPC Classification: G06F,H04L,H04M

Claim Text:
1. A method of managing an IT infrastructure using a mobile device, the method comprising: identifying, using one or more processors of a network management system, an issue in one or more affected components in the network infrastructure; checking, using the one or more processors, when a message instruction in an action database is associated with the identified issue; retrieving, using the one or more processors, the message instruction for the identified issue from the action database when the checking indicates the message instruction is in the action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue using a SMS messaging technique, and take another action to contact the support personnel regarding the identified issue using a non-SMS messaging technique when the checking indicates the message instruction is not in the action database; sending, using the one or more processors, an alert message to the mobile device of the identified support personnel using the SMS messaging technique based on the retrieved message instruction, wherein the alert message contains information of the identified issue; receiving, at the network management system, a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generating, using the one or more processors, an executable command corresponding to the instruction in the reply message; and executing the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue.