Patent ID: 9344423
Filing Date: 2016-05-17
CPC Classification: G06F,H04L,H04W

Claim Text:
1. A method of providing first party information to a second party, comprising: receiving, at a web interface for a second party, account login information from an electronic device for a first party; receiving, at the web interface, an electronic request from the first party to contact an agent of the second party; at least one computer processor for the second party generating identifying indicia to identify the first party to the second party; the second party transmitting, over a network, the identifying indicia to the electronic device of a first party; the at least one computer processor for the second party associating the account information for the first party with the identifying indicia; receiving, at a voice response system for the second party, a communication from the first party comprising the identifying indicia; the at least one computer processor retrieving the account information associated with the identifying indicia; the at least one computer processor transferring the communication to the agent for the second party; and the at least one computer processor electronically providing the account information for the first party to a computer terminal associated with the agent for the second party.