Patent ID: 9247060
Filing Date: 2016-01-26
CPC Classification: H04M

Claim Text:
1. A method performed by a computer device, the method comprising: providing, by the computer device, a control action application programming interface to a customer web server, wherein the control action application programming interface is used by the customer web server to translate commands into control actions for Web Real-Time Communication calls in a contact center services system in a private network; generating, by the computer device, a Web Real-Time Communication Uniform Resource Identifier (URI) for a Web Real-Time Communication call requested by the customer web server; receiving, by the computer device, an instruction to perform a control action from the customer web server via a Web Real-Time Communication access server, wherein the control action is associated with the Web Real-Time Communication call in the contact center services system, and wherein the instruction includes the generated Web Real-Time Communication URI; and forwarding, by the computer device, the instruction to perform the control action to the contact center services system.