Patent ID: 9444646
Filing Date: 2016-09-13
CPC Classification: G06Q,H04L

Claim Text:
1. A method comprising: conducting a first instant message (IM) session between a first member of a callable workgroup, the callable workgroup comprising a plurality of members having the first member and a second member, the first IM session being between the first member of the callable workgroup and an external user participant not a member of the callable workgroup that calls the callable workgroup to initiate the first IM session, wherein the call to initiate the first IM session is directed to all the members of the workgroup; initiating, by the first member of the callable workgroup, a second IM session between the first member and the second member of the callable workgroup; conducting the second IM session between the first member and the second member of the callable workgroup, the second member of the callable workgroup participating in the second IM session and not participating in the first IM session for at least a first period of time, the second IM session being separate from the first IM session; and the second member of the callable work group monitoring communications of the first IM session between the first member and the external user via the second IM session.