Patent ID: 9354871
Filing Date: 2016-05-31
CPC Classification: G06F,H04L

Claim Text:
1. A computer implemented method to report real-time incidents associated with a plurality of software logistic tools, the method comprising: upon occurrence of an incident associated with a software logistic tool from the plurality of software logistic tools, receiving at a host agent a notification for the incident, wherein the host agent is associated with a corresponding host where the software logistic tool is running; pushing the notification for the incident to a customer operation cockpit operating at a customer system landscape, wherein the notification for the incident is pushed by the host agent via a first push channel for communication from the software logistic tool to the customer operation cockpit; receiving the notification for the incident at the customer operation cockpit for analysis; upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a vendor support console, wherein the notification for the incident is pushed by the customer operation cockpit via a second push channel for communication from the customer operation cockpit to the vendor support console; and upon receiving the notification for the incident at the customer operation cockpit, pushing the notification to a mobile push notification server operating at a mobile infrastructure of the customer system landscape, wherein the notification for the incident pushed via a fourth push channel for communication from the customer operation cockpit to the mobile notification server.