Patent ID: 9253320
Filing Date: 2016-02-02
CPC Classification: H04M

Claim Text:
1. A method of communicating using an intelligent virtual service agent, comprising: providing an account specific to a user for services provided by a service provider; assigning, to an intelligent virtual service agent implemented on a computer platform with a processor and a memory, a responsibility to automatically interact with different users across a communication network when a predetermined characteristic of content provided by the different users is identified; analyzing content provided by the user over the communication network to determine whether the content provided by the user possesses the predetermined characteristic; determining, based on the analyzing, that the content possesses the predetermined characteristic; assigning the intelligent virtual service agent to automatically interact with the user based on determining that the content possesses the predetermined characteristic, wherein the intelligent virtual service agent further uses information obtained from accounts specific to the user, and external to a system that implements the virtual service agent, to interact with the user; accepting a request from the user to remove the information from an account specific to the user, and external to the system that implements the virtual service agent, and removing the information obtained from the account specific to the user, and external to the system that implements the virtual service agent, in accordance with the request from the user.