Patent ID: 9516166
Filing Date: 2016-12-06
CPC Classification: G06Q,G16H,H04M,H04W,Y02A

Claim Text:
1. A computer-implemented method to guide a dispatcher when communicating vocally with a caller via a communication device regarding an incident involving a victim of a possible chemical suicide, and for predicting the likelihood of the incident being a chemical suicide, the computer-implemented method comprising: presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to ask the caller in order to systematically obtain a description of the incident involving the possible chemical suicide, wherein the description of the incident comprises caller responses to the plurality of preprogrammed inquiries, and wherein the preprogrammed inquiries of the pre-scripted interrogation include: asking the type of structure in which the possible chemical suicide occurred, asking about observable indicators of chemical suicide; receiving, on the dispatch center computer device, dispatcher-entered input representative of caller responses to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a predictive value based on dispatcher-entered input representative of caller responses to one or more of the preprogrammed inquires, wherein the predictive value represents the likelihood that a chemical suicide occurred; and determining a priority of the incident based, at least in part, on the predictive value.