Patent ID: 9368116
Filing Date: 2016-06-14
CPC Classification: G10L

Claim Text:
1. A method of separating speakers in an audio file, the method comprising: obtaining the audio file: transcribing the audio file into at least one text file: identifying homogeneous speech segments within the at least one text file; segmenting the audio file into homogeneous audio segments that correspond to the identified homogeneous speech segments; separating the homogeneous audio segments of the audio file into a first speaker audio file and a second speaker audio file, wherein the first speaker audio file only contains audio attributed to the first speaker, and wherein the second speaker audio file only contains audio attributed to the second speaker; determining which combination of the homogenous speaker segments has a greater likelihood of matching an agent speech model by at least comparing the agent speech model to audio found in first speaker audio file and audio found in the second speaker audio file; based on the comparing, identifying one of the first speaker audio file and the second speaker audio file as being an agent audio file and identifying the other of the first speaker audio file and the second speaker audio file as being a customer audio file; and transcribing the agent audio file and the customer audio file to produce a diarized transcript.