Patent ID: 9270825
Filing Date: 2016-02-23
CPC Classification: A61B,G06Q,G06T,G16H,H04M

Claim Text:
1. A system for stress assessment of a call center agent while interacting with a customer, the system for use with a communication network, the system comprising: a stress assessment device; and an agent device that includes an imaging unit, the device being configured to: capture a video of a target region of exposed skin of the agent using the imaging unit; collect customer interaction data based on interaction with a customer device over the communication network; and communicate the captured video and the customer interaction data to the stress assessment device; wherein the stress assessment device is configured to: passively estimate agent stress-level based on the received video; and generate feedback to the agent based on correlation between the customer interaction data and the estimated stress-level over a predefined time interval.