Patent ID: 9343063
Filing Date: 2016-05-17
CPC Classification: G06F,G10L,H04M

Claim Text:
1. A method comprising: collecting a user-specific services list associated with a user about to use an interactive voice response system, wherein the user-specific services list identifies a plurality of services, and wherein at least two of the plurality of services are selected from a television service, a phone service, an Internet service, and a mobile device service; analyzing how the user interacts with each service in the user-specific services list, to yield user behavior patterns, wherein each user behavior pattern comprises dialect information associated with the user; for each service in the user-specific services list, generating country-specific weights according to the dialect information in each user behavior pattern; selecting, using an aggregation of the country-specific weights and based at least in part on the dialect information of each user behavior pattern, an interactive voice response system language model; and recognizing speech received from the user via the interactive voice response system using the interactive voice response system language model.