Patent ID: 9495666
Filing Date: 2016-11-15
CPC Classification: G06Q

Claim Text:
1. A method comprising: providing, by a device to an end-user device and prior to the device receiving an indication of specific technical support required by the end-user device, information regarding end-user dictated content for a plurality of technical support topics, providing, by the device to the end-user device and prior to the device receiving the indication of the specific technical support required by the end-user device, information regarding available automated technical support, receiving, by the device from the end-user device, an indication of a selection of at least a portion of at least one of: determining, by the device and based on the received indication of the selection, the specific technical support required by the end-user device; and providing, by the device and based on determining the specific technical support required by the end-user device, the specific technical support required by the end-user device.