Patent ID: 9471804
Filing Date: 2016-10-18
CPC Classification: G06F

Claim Text:
1. A method for managing and controlling direct access of an administrator to a computer system, the method comprising: receiving, by an interceptor application which resides on the computer system and intercepts the direct access, from the administrator, a request for the direct access to the computer system; sending, by the interceptor application, the administrator a message informing that the computer system is under service management; determining, by the interceptor application, whether the administrator requests for a new ticket; requesting, by the interceptor application, a service management system to search open tickets, in response to determining that the administrator does not request for the new ticket, wherein the service management system comprising a ticketing system and a configuration management database (CMDB) storing the open tickets; redirecting, by the interceptor application, the administrator to log onto the service management system for generating the new ticket by the service management system, in response to determining that the administrator requests for the new ticket and the open tickets are not found; receiving, by the interceptor application, from the service management system, the new ticket; allowing, by the interceptor application, the administrator with the new ticket to access the computer system; requesting, by the interceptor application, the administrator to choose at least one ticket from the open tickets, in response to that the open tickets are found; and checking, by the interceptor application, status of the at least one ticket to determine whether the at least one ticket is valid; and granting, by the interceptor application, the administrator the direct access to the computer system, in response to determining that the at least one ticket is valid.