Patent ID: 9473544
Filing Date: 2016-10-18
CPC Classification: H04L,H04M

Claim Text:
1. A method, comprising: receiving, by a processor, a first message, the first message comprising a hot-desk number associated with a hot-desk endpoint, wherein the first message is to initiate an outbound call and wherein the hot-desk endpoint is shared by a plurality of different users that comprise a calling user; determining, by the processor, that the hot-desk number has been associated with a calling user's address of record; in response to determining that the hot-desk number has been associated with the calling user's address of record, changing, by the processor, the hot-desk number to a non-hot-desk number associated with the calling user's address of record for the outbound call, wherein the non-hot desk number is only associated with the calling user; and in response to changing the hot-desk number with the calling user's address of record for the outbound call, the processor: looking up a communication preference for the calling user that identifies one or more applications and sequencing the one or more applications into a communication session of the first message.