Patent ID: 9351039
Filing Date: 2016-05-24
CPC Classification: G06F,H04L,H04N

Claim Text:
1. A method comprising: receiving, by a system including a processor, a trouble notice message over a network from a set top box; providing, by the system, instructions to the set top box to be displayed at a display device coupled to the set top box, wherein the providing of the instructions is in response to receiving the trouble notice message, wherein the instructions comprise a sequence of key strokes to be manually entered on a remote controller in communication with the set top box that causes the set top box to perform a self-test at the set top box; receiving, by the system, test results from the set top box, wherein the test results are generated based on the self-test at the set top box; and analyzing, by the system, the test results to determine whether a problem is isolated to the set top box.