Patent ID: 9292820
Filing Date: 2016-03-22
CPC Classification: G06F,G06Q,H04L,H04W

Claim Text:
1. A method, comprising: communicating, by a computer-based system configured for facilitating a service dialog, a custom service dialog request; participating, by the computer-based system, in a custom service dialog to provide information related to the custom service dialog request; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; receiving, by the computer-based system, tailored content based upon the custom service dialog request; communicating, by the computer-based system, a selection of the tailored content; and receiving, by the computer-based system, the plurality of tailored options,