Patent ID: 9473638
Filing Date: 2016-10-18
CPC Classification: G06F,H04M

Claim Text:
1. A method of providing communication access to an institution communication system agent, comprising: receiving, from a user computing device to the institution system, a selection of desired characteristics of a type of institution system agent; receiving, from the user computing device to the institution system, a priority ordering of a portion of the desired characteristics corresponding to a first type of institution system agent and a portion of the desired characteristics corresponding to a second type of institution system agent; determining, information pertaining to availability of a first number of institution system agents matching the first type of institution system agent to communicate with the user; determining, information pertaining to availability of a second number of institution system agents matching the second type of institution system agent to communicate with a user; and establishing a communication between the user and at least one institution system agent of the first type or the second type based on the information and the priority ordering.