Patent ID: 9503578
Filing Date: 2016-11-22
CPC Classification: G06Q,H04M

Claim Text:
1. A method for script logic viewing, comprising: calculating a script path for each script of a plurality of scripts; defining an entry point into each script of the plurality of scripts; determining at least two panels associated with each script of the plurality of scripts, wherein the at least two panels comprise instructions, information, and data queries; creating an XML navigation file comprising defined paths of each script of the plurality of scripts, entry points into each script, related first panels of each script, and HTML and code related to files that are displayed to a call agent; presenting the created navigation file to the call agent via a graphical user interface of a script logic viewer, wherein the script logic viewer shows script logic associated with the script, and the script logic comprises individual panels tied together by branching logic; determining a disposition of a call associated with at least one script of the plurality of scripts for the call agent, wherein the disposition is determined by a computing system; and disclosing the determined disposition of the call, wherein the disposition of the call comprises whether a sale was made.