Patent ID: 9330371
Filing Date: 2016-05-03
CPC Classification: G06Q

Claim Text:
1. A method of processing non-digital documents relating to a shipped package, the method comprising: shipping a package by a carrier; and then receiving by the carrier a complaint about the shipping of the package; and then responding by the carrier to the complaint and making available by the carrier at least one non-digital document comprising data relating to the response by the carrier to the complaint about the shipment of the shipped package; and then converting at least one non-digital document made available by a carrier of the shipped package into a digital document, the digital document being distinct from the shipped package and comprising data relating to a shipment of the shipped package; and then performing character recognition to identify characters in the digital document; and then searching the digital document for at least one package reference made up of the characters; and then obtaining the at least one package reference; obtaining at least one string of the characters associated with the package reference and distinct therefrom; and then calculating respective match percentages between a sequence of characters of the string of characters and one or more sequences of characters of templates in a database, the templates being digital documents; and then determining whether at least one of the percentages satisfies at least one predetermined condition; and when the condition is satisfied, associating the package reference with a template of the database relating to the percentage, and executing an action concerning the package reference or the complaint from the associated template.