Patent ID: 9380331
Filing Date: 2016-06-28
CPC Classification: G06F,H04N

Claim Text:
1. A method comprising: detecting, by a dynamic help content presentation system, a user input command provided by a user, the user input command requesting help with interactive content being presented by a media content access device, the interactive content comprising at least one of an interactive program guide and a digital video recorder (“DVR”) interactive user interface and including a selectable option for accessing a feature associated with the media content access device; identifying, by the dynamic help content presentation system in response to the user input command, a context of the interactive content being presented by the media content access device; automatically presenting, by the dynamic help content presentation system, help content associated with the identified context by way of a mobile device physically distinct from the media content access device while the interactive content is being presented by the media content access device, the help content comprising: detecting, by the dynamic help content presentation system, a user selection of the selectable option of the interactive content presented by the media content access device; accessing, by the dynamic help content presentation system in response to the detecting of the user selection of the selectable option, the feature associated with the media content access device; detecting, by the dynamic help content presentation system in response to the accessing of the feature associated with the media content access device, a change in the context of the interactive content being presented by the media content access device; and dynamically updating, by the dynamic help content presentation system in response to the detecting of the change in the context and without additional user input requesting additional help, the help content being presented by way of the mobile device.