Patent ID: 9477493
Filing Date: 2016-10-25
CPC Classification: G06F

Claim Text:
1. A computer program product for customizing help content, the computer program product comprising: one or more non-transitory computer-readable storage media and program instructions stored on the one or more non-transitory computer-readable storage media, the program instructions comprising: program instructions to receive a request for help content, wherein the request for help content is received after an error is encountered while performing a task with a software product, the request for help content identifying a topic of interest based on the error; program instructions to identify an annotated help file that corresponds to the request for help content; program instructions to identify a plurality of variables in the identified annotated help file, wherein at least a first variable of the plurality of variables includes another variable of the plurality of variables within the first variable; program instructions to retrieve a value for each of the plurality of variables from the software product, wherein the software product queries resources to obtain the value for each of the plurality of variables, wherein the retrieved values include at least two distinct values each of which is a server level parameter value retrieved from a product configuration file, an application user-level parameter value retrieved from a product configuration file, a database level parameter value retrieved from a services file, or a database level parameter value retrieved from a database configuration file; and program instructions to replace each of the plurality of variables in the identified annotated help file with the retrieved value to generate a customized help content.