Patent ID: 9401988
Filing Date: 2016-07-26
CPC Classification: G06Q,H04L,H04M

Claim Text:
1. A computer program product comprising a computer readable hardware storage device having readable program code embodied in the hardware storage device, the computer program product includes at least one component operable to: receive, at a computing system remote from a user device, a subscribe message from a call center requesting information for a communication session between the user device and an application server; receive a request from the user device for at least one service at the application server; render the at least one service to the user device through the communication session; receive a message from the user device requesting a call with a service provider; and send a presence document to the service provider when the call is setup between the user device and the service provider, the service provider rendering the information of the communication session for viewing by the service provider, wherein the rendering is a replica of the at least one service rendered to the user device.