Patent ID: 9436958
Filing Date: 2016-09-06
CPC Classification: G06Q,H04W

Claim Text:
1. A computer-implemented method for receiving requests using a request management system comprising: establishing a wireless network connection between a customer's mobile device and a server including at least one processor; determining, by a geolocation service at the server, a geolocation of the customer's mobile device; determining, by the server, a selectable set of data describing goods or services currently offered by a business location associated with the geolocation of the customer's mobile device; providing, via the wireless network connection, the selectable set of data to the customer's mobile device based on the geolocation determined by the server; receiving, from the customer's mobile device, a request based on a selection from the selectable data set; determining, by the server, a queue stored at the server and associated with one or more groups assigned to fulfill the request based on a request type and the geolocation; adding the request to the queue associated with the one or more groups assigned to fulfill the request based on the request type and the geolocation; establishing a network connection between the server and a staff mobile device associated with the one or more groups assigned to fulfill the request; and providing the queue to the staff's mobile device associated with the one or more groups.