Patent ID: 9467509
Filing Date: 2016-10-11
CPC Classification: H04L,H04M

Claim Text:
1. A device control method in a communication system connectable via a network to an information apparatus of a user and to an information processing apparatus of a service center, the information apparatus being equipped with a first application for providing a telephone conversation function, a second application for providing a camera function, and a third application, the device control method comprising: receiving a first communication access for an identifier from the information apparatus based on a telephone conversation instruction at the information apparatus, the telephone conversation instruction comprising an instruction to initiate a telephone conversation with the information processing apparatus, the information apparatus initiating the first application to execute a telephone conversation process with the information processing apparatus based on the telephone conversation instruction, and receiving the identifier, which identifies the information apparatus, the identifier being assigned to the information apparatus by the first communication access; transmitting the identifier and a confirmation destination address to the information apparatus in response to the first communication access, the confirmation destination address confirming an instruction from the information processing apparatus to the information apparatus; receiving from the information processing apparatus the instruction to the information apparatus in association with the identifier; receiving from the information apparatus a second communication access for destination information using the confirmation destination address in association with the identifier; and transmitting the instruction to the information apparatus corresponding to the identifier, in response to the second communication access, wherein the third application is for requesting remote support to the communication system, when it is determined at the information apparatus that the transmitted instruction is an instruction to instruct the information apparatus to start the second application, the information apparatus is caused to continue the telephone conversation process using the first application and to start the second application absent a user operation at the information apparatus, and to receive from the information apparatus image information captured by the information apparatus using the camera function provided by the second application, and to forward the image information to the information processing apparatus, and the instruction to instruct the information apparatus to start the second application is generated by the information processing apparatus based on the third application.