Patent ID: 9237339
Filing Date: 2016-01-12
CPC Classification: G06Q,H04H,H04L,H04N

Claim Text:
1. A method, implemented by a computer, for providing a framework for quantifying a total quality of experience for subscribers in a communications network, comprising: providing a headend for providing video and data to a plurality of subscribers having subscriber equipment via a network; obtaining feedback from a set of subscribers of the plurality of subscribers wherein the feedback comprises: foregoing receiving feedback from the plurality of subscribers other than the set of subscribers; providing, via the processor, a third set of scores associated with network parameters that are not weighted based on the first and second applications; generating, via the processor, a total quality of experience score for the plurality of subscribers based on the weighted average score of the first and second applications from the set of subscribers and the third set of scores associated with network parameters; and providing services over the network to the plurality of subscribers including other than the set of subscribers based on statistical analyzed feedback including the total quality of experience score from the set of subscribers.