Patent ID: 9466039
Filing Date: 2016-10-11
CPC Classification: G06N,G06Q,H04L

Claim Text:
1. A method of dispatching an incoming task, the method comprising: extracting, by a processor, first attributes from a list of tasks that were completed during a pre-determined period by a plurality of workers; generating, by a processor, a first feature vector for each task and worker from the first extracted attributes; training, by a processor, a Support Vector Machine (SVM) based on the first feature vectors to output a weight vector; extracting, by a processor, second attributes from an incoming task; generating, by a processor, a second feature vector based on the second extracted attributes; ranking, by the processor, the workers for performing the incoming task using the second feature vector and the weight vector, wherein each first feature vector indicates a percentage of each workers' workload spent on the completed tasks having same attributes as the incoming task during the pre-determined period; and dispatching the incoming task to a selected worker among the workers with a highest rank determined by the ranking.