Patent ID: 9256848
Filing Date: 2016-02-09
CPC Classification: G06F,G06Q,H04L,H04W

Claim Text:
1. A method, comprising: identifying, by a computer-based system configured for processing a service dialog, tailored content; communicating, by the computer-based system, the tailored content to a web client; receiving, by the computer-based system, a selection of the tailored content; receiving, by the computer-based system, a message based custom service dialog request; facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; further modifying, by the computer-based system, the tailored content,