Patent ID: 9361468
Filing Date: 2016-06-07
CPC Classification: G06F,G06Q,G16H,H04L,H04M

Claim Text:
1. A computer-implemented method for granting access to private customer data, the method comprising: receiving, by a database system, an electronic format request on behalf of a customer, the electronic format request being a request to perform a task using a subset of private data of the customer, the private data being cloud data stored on the database system; identifying, by the database system, a plurality of potential delegates corresponding to the electronic format request, the plurality of potential delegates having no access to the private data unless authorization is provided to the plurality of potential delegates, the plurality of potential delegates being identified based on an ability to resolve the electronic format request; determining, by the database system, attributes corresponding to the plurality of potential delegates, the attributes relating to the identity of a corresponding potential delegate; determining, by the database system, at least one authorization filter, the at least one filter including customer-specific authorization criterion pertaining to desired attributes; applying the at least one authorization filter to the attributes corresponding to the plurality of potential delegates to determine a set of authorized delegates, based at least in part on determining a correspondence between at least one of the attributes to at least one of the authorization criterion; determining, by the database system, from the set of authorized delegates, at least one delegate to be assigned to resolve the electronic format request, and issuing an authorization to the at least one delegate to be assigned to the electronic format request, wherein issuing an authorization includes providing authorization for reviewing the subset of private data of the customer and providing a link facilitating login as the at least one delegate.