Patent ID: 9524650
Filing Date: 2016-12-20
CPC Classification: G09B

Claim Text:
1. An automated training system comprising: a database containing audio files and a training script that defines a sequence of the audio files making up a training call; a training engine that automatically makes a call to an external system via a first communications connection, executes the training script and outputs audio data contained in the audio files to the external system via the first communications connection in accordance with the training script; a response receiver that receives: a) voice data from the external system, the voice data representing voice responses of a user of the external system to the training call, the response receiver comprising an automated speech recognition system that receives and interprets the voice data and a speech analysis component that receives the voice data and determines the tone of the voice of the user of the external system based on the voice data, and b) receives external system response data representing the responses of the user of the external system to the training call via the external system, the responses being made via one or more input devices, wherein the received external system response data comprises data representing a screen displayed to the user of the external system; and an analysis engine that: