Patent ID: 9451088
Filing Date: 2016-09-20
CPC Classification: G06Q,H04M

Claim Text:
1. A system for integration of client interaction technologies, comprising: a plurality of resource managers, each comprising at least a software service operating in a processor of and stored in a memory of a first network-connected computing device; a plurality of resources, each comprising at least a second network-connected computing device; a monitoring service, comprising at least a software service operating in a processor of and stored in a memory of a third network-connected computing device; and a callback cloud configured to provide voice callback services on demand; wherein a first resource manager receives an interaction from a device via a network; wherein each of the plurality of resources periodically reports its status to the monitoring service via the network; wherein the monitoring service determines a current status and an expected availability of each of the plurality of resources based at least in part on status reports received by the monitoring service from the respective resources; wherein the first resource manager sends an interactive indicia based at least in part on an identifier of a user associated with the interaction and comprising at least information sufficient to enable callback requests to be made to the callback cloud; wherein the callback cloud receives a first callback request based at least in part on information sent by the first resource manager in the interactive indicia and the expected availability of resources determined by the monitoring service; and further wherein the callback cloud generates a callback in response to the first callback request; wherein the callback cloud comprises: