Patent ID: 9258419
Filing Date: 2016-02-09
CPC Classification: H04M

Claim Text:
1. A method for managing emergency calls, the method comprising: receiving an emergency related call at a call center; during the emergency related call, retrieving, from a caller, information related to i) a type of incident being reported, and ii) a description of the incident being reported, and retrieving, from the caller or from GPS coordinates of the call, a location of the incident being reported; by a processor running a program, identifying a public safety answering point to notify of the incident based upon at least some of the retrieved information; by the processor, searching a database for outgoing calls to the identified public safety answering point; generating, by the processor and as a result of the searching, a search report indicating that at least one other call has been made to the identified public safety answering point; reviewing information from the at least one other call, the at least one other call information related to i) a type of incident having been reported, ii) a location of the incident having been reported, and iii) a description of the incident having been reported; determining whether the emergency related call is a duplicate of the at least one other call; and determining, based upon results from the determining whether the emergency related call is the duplicate of the at least one other call, whether to contact the identified public safety answering point.