Patent ID: 9454779
Filing Date: 2016-09-27
CPC Classification: G06Q

Claim Text:
1. A non-transitory computer-readable medium having a computer-executable program stored thereon that, when executed by a computing device, configures the computing device to perform operations comprising: establishing a data session associated with another computing device; receiving an input from the other computing device; receiving a proximity sensor state from a proximity sensor associated with the other computing device, the proximity sensor state associated with a proximity of the other computing device to a user; receiving location information from a positioning system associated with the other computing device; generating a search query that is based at least upon the input; identifying a refined search query that is based at least upon the search query, the refined search query selected by a customer service agent and obtained from the customer service agent via a customer service agent user interface, the refined search query further being different from the search query; and transmitting at least one search result based at least upon the refined search query and the location information to the other computing device in response to a selection of the at least one search result by the customer service agent via the customer service agent user interface.