Patent ID: 9245249
Filing Date: 2016-01-26
CPC Classification: G06F,G06Q

Claim Text:
1. A system for synchronizing data between a device management system and a ticketing system, the system comprising: a server including a processor; a ticketing interface of the server that receives, from the ticketing system, ticketing information associated with a ticketing ticket, and receives, from the device management system, device management information associated with a device management ticket; an update module executing on the server that compares the ticketing information with the device management information, and updates, responsive to the comparison, the ticketing information to correspond to the device management information; a mapping module executing on the server that identifies, based on the device management information, a ticket category of the device management ticket; a service board selection module executing on the server that selects, responsive to the identified ticket category, a service board for the ticketing ticket; and the update module further updates the device management information on the device management ticket on the device management system to correspond to the ticketing information about the ticketing ticket on the ticketing system, wherein the update module generates an updated device management ticket on the device management system that includes the device management information updated by the update module.