Patent ID: 9361608
Filing Date: 2016-06-07
CPC Classification: G06Q,G07F

Claim Text:
1. A method of providing transaction information to a user of a Self-Service Terminal (SST), comprising: aborting a user initiated transaction at an SST subsequent to an error occurring during the transaction; and displaying an optical device-readable code in a display of a user interface of the SST for identifying at least one parameter associated with the aborted transaction; wherein the optical device-readable code contains information for facilitating communication of the error by a mobile device following scanning of the optical device-readable code, and wherein the optical device-readable code includes an embedded Short Message Service that when scanned by a mobile device of the user from the user interface an SMS application is automatically launched on the mobile device and sends an SMS message from the mobile device to a remote dispute resolution node, wherein the SMS message includes notification of the error and a user contact telephone number for the mobile device.