Patent ID: 9330397
Filing Date: 2016-05-03
CPC Classification: G06Q

Claim Text:
1. A computerized system that uses a return coupon holder to electronically track the location of a customer making a merchandise return at a merchant's store, and based on the location of the customer the computerized system generates alerts over a wireless data transmission system to at least one sales clerk that the customer is in the vicinity of the sales clerk, the system comprising: a return coupon holder comprising an electronic customer tracking device attached thereto or embedded therein, the return coupon holder further configured to hold a return coupon associated with merchandise returned by a customer a point of return associated with a merchant's store, wherein the return coupon holder is separate from the return coupon, and wherein the return coupon holder holds the return coupon; a return coupon holder decision engine comprising computer hardware, wherein the return coupon holder decision engine receives information about the merchandise returned by the customer, and wherein the return coupon holder decision engine determines whether to give a return coupon holder comprising the electronic customer tracking device to the customer based at least in part on information about the merchandise returned by the customer; one or more sensors in the merchant's store that senses the electronic customer tracking device and electronically collects activity information regarding customer activities in the merchant's store from the electronic customer tracking device; and one or more computer devices in the merchant's store that process the activity information collected by the one or more sensors to electronically track the location of the customer in the merchant's store; wherein the one or more computer devices, based on the location of the customer, creates an alert that comprises information about the merchandise returned by the customer; the one or more computer devices electronically transmit the alert over a wireless data transmission system to least one sales clerk in the vicinity of the customer that the customer is associated with a merchandise return, wherein the alert provides information to the sales clerk about the merchandise returned by the customer.