Patent ID: 9454761
Filing Date: 2016-09-27
CPC Classification: G06F,G06K,G06Q,H04L,H04M,H04W

Claim Text:
1. A computer-implemented method, the method comprising: in response to a login request at a server via an application programming interface (API) from a mobile application running within a mobile device of a user over a network, authenticating the user based on a user credential obtained from the login request; after successfully authenticating the user of the mobile device, retrieving from a user account associated with the user one or more products that have been registered with the server; for each of the registered products, transmitting a personalized page to the mobile device to be displayed at a display of the mobile device, the personalized page listing the one or more registered products associated with the user, wherein each of the registered products is associated with one or more first graphical representations representing the support options that are available to an associated registered product, wherein the personalized page includes a first one-touch button to contact a support agent of the server using one or more of the available communication options and a link to the one or more articles of the publication forum to allow the user to attempt finding a solution to the registered products without having to contact a support agent of the server.