Patent ID: 9509760
Filing Date: 2016-11-29
CPC Classification: H04L

Claim Text:
1. A method, comprising: receiving, by a device and from a user device, problem information associated with a portion of a cloud computing environment associated with a user of the user device, receiving, by the device and from the user device associated with the user, an instruction to create a virtual packet analyzer in the device, until the problem is resolved, creating, by the device, the virtual packet analyzer in the device based on the instruction; receiving, by the virtual packet analyzer of the device, a packet, analyzing, by the virtual packet analyzer of the device, the packet based on one or more of a standard, a rule, a policy, or a specification; determining, by the virtual packet analyzer of the device, information associated with the packet, based on analyzing the packet, determining, by the virtual packet analyzer of the device, whether to duplicate the packet based on whether the second address included in the information associated with the packet matches the first address included in the problem information, processing, by the virtual packet analyzer of the device, the packet based on whether the packet is to be duplicated, removing, by the device, the virtual packet analyzer from the device when the problem is resolved.