Patent ID: 9231782
Filing Date: 2016-01-05
CPC Classification: G06F,H04L

Claim Text:
1. A communication support system comprising a processor configured to: acquire, as a communication information registration unit, communication information that contains a sender, a receiver and a sending time of information communicated between users that are communicating over a communication network; determine, as a response time calculation unit, a response time of a user from the communication information; determine, as a threshold setting unit, a threshold value for determining a status of the user from a distribution of frequencies of the response time; determine, as a current status determination unit, the status of the user from the response time on a basis of the threshold value; change, as a notification unit, information to be sent to the user according to the status of the user by selecting and sending information to a user to facilitate or information to keep the user from sending, replying, or resending when a predetermined time according to the status of the user determined by the current status determination unit has passed from the time that the user has sent the information communicated between users that are communicating over a communication network; extract, as a destination extraction unit, a destination that is identification information of a receiver of communicated information from the communication information for each sender of the information, and acquire a forwarding destination that is the identification information of the receiver that receives forwarded information; select, as a forwarding user selection unit, a user in high-response status from senders that include the forwarding destination as an information destination; wherein the threshold setting unit determines an intersection of two functions that approximate a distribution of the response time as the threshold value, the two functions that approximate the distribution of the response time being exponentials; and the notification unit notifies a user of a low-response status of a counterpart user thereof and predicts and notifies a reason why a response does not come.