Patent ID: 9253319
Filing Date: 2016-02-02
CPC Classification: H04M

Claim Text:
1. A method of connecting calls, the method comprising: enabling a software program to be installed on a plurality of communication devices, including: facilitating, by a networked computing system, a first call connection between a caller and the first user, wherein the caller and the first user can communicate over a voice path, or a video path, or both a voice path and a video path of the first call connection; during the first call connection, determining an availability of the second user, based at least in part on a determination that the second user is unavailable, causing, at least in part, a user interface of the software program to be displayed by the communication device associated with the first user, the user interface comprising an indication that the second user is not available; based at least in part on a determination that the second user is available, facilitating, by the networked computing system, the caller, the first user, and the second user to communicate via a bridged call connection, determining the second user has not answered the bridged call connection, and based at least in part on a no answer determination of the second user, causing, at least in part, the communication device associated with the first user to display a second user no answer condition indication.