Patent ID: 9515976
Filing Date: 2016-12-06
CPC Classification: H04L,H04W

Claim Text:
1. A method comprising, by one or more computing systems: receiving, from one of one or more clients associated with a first user and through a first communication channel, a message to be delivered to an endpoint; storing the message in a mailbox associated with the first user, the mailbox comprising at least one message received from one of the clients through a second communication channel; accessing a set of policies for the first user or the endpoint, the set of policies specifying communication channel usage plan details for a plurality of delivery channels; determining, based on an inferred urgency of the message, a delivery policy, from a plurality of delivery policies corresponding to a level of urgency of the message, for delivery of the message, the inferred urgency being determined based on social networking activity between the first user and a second user associated with the endpoint; in response to determining that the message is not urgent, determining a delivery channel from the plurality of delivery channels, according to the communication channel usage plan details, for the message based on the policies; and transmitting the message to the endpoint through the delivery channel.