Patent ID: 9503680
Filing Date: 2016-11-22
CPC Classification: G06Q,H04L,H04M,H04N

Claim Text:
1. A method of providing a video session from an agent of a contact center, comprising: initiating, by a contact center computer, an interactive video session to a customer computer, the interactive video session comprising a first video stream transmitted to the customer computer and the first video stream having an image size; inserting, by the contact center computer, an agent video portion within the first video stream, the agent video portion occupying a first part of the image size; providing, by the contact center computer, an agent computer with a script related to a subject of the interactive video session; inserting, by the contact center computer, an automation within the first video stream, the automation occupying a second part of the image size; receiving, by the contact center computer, input from the customer computer interacting with the automation; and based on the input, modifying, by the contact center computer, the script provided to the agent computer.