Patent ID: 9363369
Filing Date: 2016-06-07
CPC Classification: H04M

Claim Text:
1. A method for providing an interface, comprising: receiving communications data associated with a communications session in a customer center, the communications session facilitated in an Internet Protocol environment; providing the interface to a recording system for facilitating recording of voice packets associated with the communications session, the interface being facilitated in an Internet Protocol (IP) format, wherein the interface is configured to provide event call-back functionality to the customer center; utilizing a failover recorder in response to a determination that a primary recorder has failed, wherein the primary recorder and the failover recorder are configured to receive the communications data, wherein the failover recorder is configured for normal operation prior to the determination that the primary recorder has failed; determining whether the primary recorder has failed; providing, via the interface, an indication that the primary recorder has failed; and utilizing Voice Operated Exchange (VOX) to detect and to remove silent periods.