Patent ID: 9264667
Filing Date: 2016-02-16
CPC Classification: G06Q,H04N

Claim Text:
1. A system for selecting the electronic media format when transferring a customer between business knowledge sources at a business location, the system comprising: an apparatus including a computing platform having a memory and at least one processor in communication with the apparatus, wherein the apparatus further includes one or more of a display, a video camera, a speaker and a microphone, each of which is operatively in communication with the processor, a customer transferring module stored in a memory, executable by a processor and configured to (1) receive a request to transfer a customer from the first specialist to a second specialist during the communication session, (2) in response to receiving the request, apply at least one business rule to determine a media format to implement for communication between the customer and the second specialist, and (3) transfer the customer from the first specialist to the second specialist using the determined media format.