Patent ID: 9357073
Filing Date: 2016-05-31
CPC Classification: G06Q,H04M,H04W

Claim Text:
1. A non-transitory machine-readable medium having executable instructions stored therein, which when executed by a processor, cause the processor to perform a method of processing media content documents, the method comprising: receiving at a first server a first request from a first user device of a first user over a network, the first request including a content item identifier identifying a first of a plurality of content items presented at the user device; in response to the first request, identifying a list of a plurality of media content documents from a content database based on the content item ID, each of the media content documents having information described therein related to the first content term; for each of the identified media content documents, selecting a subset of identified media content documents based on the availability information of the agents associated with the identified media content documents, wherein each of the selected media content document has at least one agent currently available; and transmitting the subset of the identified media content documents to the first user device to be presented therein, wherein each of the media content documents is presented with at least one agent identifier identifying an available agent, at least one geographic location of the available agent, and a live connect button to allow the first user to reach the corresponding available agent.