Patent ID: 9407762
Filing Date: 2016-08-02
CPC Classification: H04M

Claim Text:
1. A method, comprising: authenticating, by a server computing device, a user of a user computing device to a customer portal provided by the server computing device; receiving, by the server computing device, a click-to-call request from the user computing device; in response to receiving the click-to-call request from the user computing device, generating, by the server computing device, a one-time passcode for the user of the user computing device; providing, by the server computing device, the one-time passcode to the user of the user computing device; receiving, by the server computing device, one-time-passcode input from an interactive voice response (IVR) server, the one-time-passcode input corresponding to input provided to the IVR server by a caller; validating, by the server computing device, the one-time-passcode input based on the one-time passcode provided to the user of the user computing device; and in response to validating the one-time-passcode input, causing, by the server computing device, the IVR server to authenticate the caller as the user of the user computing device.