Patent ID: 9241069
Filing Date: 2016-01-19
CPC Classification: H04M

Claim Text:
1. A method, comprising: determining, by a microprocessor executing a microprocessor executable mapping module of a group administrator, that one or more of a selected person and a selected communication device of the selected person has been or may be impacted by an emergency event; and in response to the determining, changing, by a microprocessor executing an automated function of the group administrator, one or more of the following: (i) an automated greeting message or selected person status message provided to a contactor contacting the selected communication device, the automated greeting message or selected person status message being provided to a contactor in the absence of an emergency event, to a changed greeting message or status message associated with the emergency event and (ii) a communication event treatment of an inbound communication event from the contactor to the one or more of a selected person and a selected communication device to one or more of (A) notify the contactor of an impact or potential impact of the emergency event on the one or more of the selected person and selected communication device and (B) service the inbound communication event by a resource not impacted by the emergency event, the communication event treatment of the inbound communication event comprising changing from a first coverage path to a second coverage path for one or more selected electronic addresses, the one or more selected electronic addresses including an electronic address of the selected communication device, wherein the inbound communication event is directed to a different electronic address than the electronic address of the selected communication device.