Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Business Analyst Location Remote.Duration 12 months.MOI Skype About the RoleThe Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant productproject documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. Experiences Required for This Role Requirements Analysis At least 5 years of experience and use cases with the following Evaluating business processes and user needs Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management Prioritizing requirements based on product roadmap, business needs, and technical feasibility Ability to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation At least 3 years of experience and use cases with the following Conducting meetings and presentations to share ideas and findings Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria Gathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing At least 2 years of experience and use cases with the following Ensuring solutions meet business needs and requirements Performing user acceptance testing Classifying and documenting defects Digital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following Working with enterprise scale digital platforms specializing in at least 3 omni-channel service delivery, web content management, customer relationship management, identity and data integration Establishing continuous improvementdelivery pipeline to continually improve products post-launch based on customer research and feedback Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRAConfluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel) Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis Exceptional analytical and conceptual thinking skills The ability to influence and determine acceptable solutions with stakeholders Advanced technical and documentation skills Fundamental analytical and conceptual thinking skills Reporting and presenting A track record of following through on commitments Excellent planning, organizational, and time management skills A history of leading and supporting successful projectsPerformance in Complex Situations Communication and collaboration with state-wide partners Clearing challenges for team member Judgement fitting to the ever-changing environment Ability to juggle multiple project workstreams Service Design Team Building Supporting teammates skills and behaviors development and delivery A balance between strong domain expertise and flexibility Judgement in dealing effectively and diplomatically with all levels of government staff