Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Educational BackgroundEmpire Beauty SchoolArvada,COExpected in2012 Obtained Cosmetology License Cosmetology-GPA Front Range Community CollegeDenver,COExpected in2009 Obtained CNA License Nursing-GPA Community College of DenverDenver,COExpected in2008 -GPA Completed necessary courses that contributed to nursing careerArvada High SchoolDenver,COExpected in2004 Obtained high school diploma Basic-GPA Work ExperienceTaco Bell-Secretary Customer Service Sales Data Base EntryGravette,AR,09 2012-06 2015Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerSmart Cow-ManagerCity,STATE,2011-04 2012Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Exempla Lutheran Medical Center-Secretary CNA in Mom Baby UnitCity,STATE,08 2009-11 2011CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  As a Solution Architect - Data Engineering, you will work for an American multinational technology company focusing on various technological domains such as artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. The job requires expertise in Databricks, a cloud-based data engineering platform. Key responsibilities Provide technical leadership in a post-sales capacity to guide strategic customers as they design and implement big data projects, ranging from architectural design to data engineering to model deployment.Identify and drive new initiatives that enable customers to turn their data into actionable business value and align these initiatives with their business outcomes for continued success.Architect production-level workloads, including end-to-end pipeline load performance testing and optimization.Deliver tutorials and training to drive community adoption (including hackathons, conference presentations, etc.)Work closely with Engineering and Product Management to drive the direction of the Databricks product.Contribute to Databricks SME community. Required SkillsHands-on and technical expertise with Apache SparkProven experience of design and implementation experience in big data technologies including Hadoop, NoSQL, MPP, OLTP, OLAP5 years Experience working as either Software EngineerData Engineer query tuning, performance tuning, troubleshooting, and debugging Spark andor other big data solutions.Comfortable programming in Python, Scala, or JavaExperience using and designing solutions on cloud infrastructure and services, such as AWS, Azure, or GCPExperience with Development Tools for CICD, Unit and Integration testing, Automation and Orchestration, REST API, BI tools, and SQL Interfaces. E.g. Jenkins.Excellent communication skills and comfortable presenting to strategic stakeholdersleadership.Experience in customer-facing pre-sales, post-sales, technical architecture guidance, or consulting.Passionate about learning new technologies and making customers successfulData ScienceML Engineer experience in model selection, model lifecycle, hyper-parameter tuning, model serving, and deep learning, using tools like MLFlow desired. Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer Flexible workHealthcare, including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily-building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized backup childelder care and tutoringMentoring, coaching, and learning programsEmployee Resource GroupsDisaster Relief