SummaryExcellent communication, interpersonal, intuitive and leadership skills. Experienced in Reporting and Data Analytics. Computer proficient with Windows, Excel, Access, Office, Cognos BI, Lawson, SAP, etc. Ability to organize, plan, and execute various tasks simultaneously. Quick learner with the ability to achieve immediate and long-term goals. SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions ExperienceSenior Supply Chain Data Analyst Decision Support,10 2013toCurrentIpsos Cincinnati,OH,Responsible for the development of monthly, Ad-Hoc reporting and dashboards focused on Cost Savings Analysis using MS Excel and Access.Work closely with internal customers to create data sets to gain foresight into their business needs.Developed Metric KPI dashboard reports using Excel and Oracle.Develop data models using Access and Excel to provide monthly reporting for business managers within the organization.Provide Financial Analysis to Directors on Large RFPs and Request for Enhancement Projects.Prepared presentations for Directors and Managers to explain monthly quarterly performance to shareholders.Business Process Analyst Engineering,06 2011to09 2013Choptank Transport Allen,TX,Provided analytical support for weekly monthly reporting using MS Excel and Cognos Report Developer.Assisted engineers process validation.Identified and evaluated improvements in methods, procedures, and workflow that increase productivity, and decrease operating costs.Maintained configuration and assisted in the development of production reporting applications and related interfaces with warehouse management, and distribution management systems.Prepared and maintained engineering documentation dealing with distribution center operations, material handling, or warehouse management issues.Researched and gathered information needed for strategies, business case documentation dealing with distribution center operations, material handling or warehouse management system issues.Assisted Business Process Engineer regarding new warehouse distribution methods and equipment to improve existing operations and to accommodate new business requirements.Reviewed production schedules and engineering specifications to ensure efficiencies in procedures and activities.Coordinated and maintained quality control objectives and activities to resolve production problems, maximize product reliability, and minimize cost.Help Desk Support Intern,07 2017to11 2017Waggener Edstrom City,STATE,Microsoft domain model support.PC imaging and deployment.Windows Active Directory 2005 administration.MS Exchange Server 2005 administration.Documented problem resolutions.Supported multi user applications.Provided user training as necessary.Ticket Incident tracking.Supported and trained end users.Provided support to end users on software and hardware problems via phones and email.Data Analyst Intern,04 2017to08 2017Weyerhaeuser City,STATE,Performed analytical support to the Weyerhaeuser Hardwoods and Industrial products business.This included .Maintained business unit KPIs and prepared supporting analysis and schedules, graphs, charts, and related information.Developed pivot tables, access and SQL queries, and SOP s.Data Analyst,09 2017to12 2017Robert Half Thales Avionics City,STATE,Fulfilled equipment orders for on-site technicians.Maintained onsite inventory of parts by performing physical cycle counts while updating information in SAP system.Created new parts in SAP, including part description, quantity, plant assignment, and quality testing information.Assisted QA with the analysis of rejected parts submitted by technicians.Senior Customer Technical Support Representative,01 1to11 2017Verizon Wireless City,STATE,Handled general inbound call center customers and dealer inquiries, concerns and reports in a challenging high call-volume environment.Analyzed billing inquiries, process adjustments and enter service orders utilizing on-line computer systems.Analyzed pricing structures relative to airtime usage and advised customers of the best service plan for their account.Retained and effectively communicated current information regarding all marketplaces serviced by Verizon Wireless.Assisted customers with troubleshooting of all equipment, data, roaming and enhanced services offered by Verizon Wireless.Served as Tier II and III to representatives assisting customers with equipment, data, and service area issues.Sales Support Representative,01 1to11 2017Airtouch Cellular City,STATE,Processed and fulfilled equipment orders by working directly with Distribution Centers and logistics providers to ensure on-time delivery.Activated new lines of service, and implemented all changes on existing accounts requested by agents.Educated agents on current price plans and promotions.Handled commercial and individual accounts with written and verbal price plan analysis.Evaluated and offered special pricing structure to, qualified, large business accounts.Worked closely with Major Account Executives on account level changes and fulfilling large equipment orders for our large business customers. Education and TrainingB.S Information Technology Business Systems Analysis,Expected inOctober 2010toUniversity of Phoenix-,GPA Information Technology Business Systems Analysis 3.2 SkillsActive Directory, Ad, billing, business case, Business Process, call center, charts, Cognos, hardware, delivery, documentation, email, Engineer, Financial Analysis, graphs, imaging, inventory, logistics, Access, MS Excel, Excel, MS Exchange Server, Windows, Oracle, Developer, pivot tables, presentations, pricing, quality, QA, quality control, reporting, SAP, SOP, SQL, user training, phones, troubleshooting, validation, workflow, written  SEP  At Farmer Brothers, Sales Tax Accountant will be focused primarily on tax compliance with sales tax, property tax and business licenses. This role requires prior accounting experience, along with great knowledge of current law, regulations, and tax requirements. A successful candidate will have a keen attention to detail, be highly organized, and know a significant deal about tax management. They should also know how to recommend best tax processes that strictly adhere to all legal requirements while simultaneously promoting our companys financial prosperity. In this role, you will conduct and document sales tax audit support. ResponsibilitiesPrepares and files sales use returns on a monthly, quarterly, and annual basis. (Vertex software tool)Prepares and files property tax returns. Renews business licenses, tax permits, and other occupational permits with cities and other taxing authorities. This includes Tribal and Casino Vendor licenses.Troubleshoots notices and responds to inquiries for all of the above tax-related payments and filings.Assists with various other Tax Department activities and projects including SalesUse and Property Tax audits. Education ExperienceBachelor s degree in Accounting or Finance required.CPA license preferred.Minimum of 3 years of tax accounting experience.Public company experience is preferred.Enterprise systems knowledge preferred.Advanced proficiency in Microsoft Office internet, web-based and job specific software applications.Experience utilizing Vertex tax system (a plus) Personal Professional SkillsetsResourcefulinnovativecreativelooks for better ways to do thingsExcellent problem-solving abilities and the ability to work with other departments within the organization to implement business solutions.Highly organized and willing to engage with internal departments and external auditors to comply with filing and reporting requirements.Ability to manage multiple projects simultaneously.Able to meet deadlines, follow through on commitments and deliver on promises.Strong written and verbal communication skills.Organized and can manage competing deadlines and due datesOpen and straightforward, with strong work ethic