SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. SkillsPerformance driven.10 years combined experience in customer service, patient services, entry processing, and scheduling.Microsoft Office - Excel (intermediate to advanced), Word (intermediate), Outlook (advanced),PowerPoint (intermediate).Typing at a speed of 100 wmp, 10 key. Experience03 2016toPresentData Entry SpecialistElara Caring Harker Heights,TX,Compile, sort and verify the accuracy of data before it is entered.Compare data with source documents, or re-enter data in verification format to detect errors.Store completed documents in appropriate locations.Locate and correct data entry errors, or report them to supervisors.Ensures that all invoices are completely entered in a timely and accurate manner.On assigned days, all mail is broken down, sorted in an accurate, efficient and timely manner.Ensures that on assigned days, mail is scanned in an accurate, efficient and timely manner.11 2015to02 2016Administrative AssistantQualtek Pittsburgh,PA,Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.Set up and maintain paper and electronic filing systems for records, correspondence, and other material.Open, read, route, and distribute incoming mail or other materials and answer routine letters.Complete forms in accordance with company procedures.Make copies of correspondence or other printed material.Compose, type, and distribute meeting notes, routine correspondence, and reports.Maintain scheduling and event calendars.Schedule and confirm appointments for clients, customers, or supervisors.Order and dispense supplies.Provide services to customers, such as order placement or account information.Coordinate conferences and meetings.Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.08 2015to02 2016Scheduler Customer Service RepresentativeEastern Metal Supply Winston,FL,Obtain customers names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Prepare invoices, shipping documents, and contracts.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Receive and respond to customer complaints.Check inventory records to determine availability of requested merchandise.Compute total charges for merchandise or services and shipping charges.Schedule appointments for customers needing repairs on their existing appliances.04 2015to08 2015ReceptionistLaz Parking Westminster,CO,Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Transmit information or documents to customers, using computer, mail, or facsimile machine.Hear and resolve complaints from customers or the public.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Receive payment and record receipts for services.Schedule appointments and maintain and update appointment calendars.Keep a current record of staff members whereabouts and availability.Provide support for sales team in managing operation work flow.Demonstrate proficiency in telephone, e-mail, fax, and front desk reception within a high volume environment.Schedule appointments for appliances being delivered.05 2014to04 2015Customer Service Representative CashierSTOP-N-GO City,STATE,Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Assist customers by providing information and resolving their complaints.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Greet customers entering establishments.Answer customers questions, and provide information on procedures or policies.Sell tickets and other items to customers.Process merchandise returns and exchanges.Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.Stock shelves, and mark prices on shelves and items.Request information or assistance using paging systems.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculate total payments received during a time period, and reconcile this with total sales.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Supervise others and provide on-the-job training.Keep periodic balance sheets of amounts and numbers of transactions.04 2013to12 2013Puller ProcessorCTI PAPER City,STATE,Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.Update daily logs for tracking file movements.Obtain customers names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Check inventory records to determine availability of requested merchandise.Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.File copies of orders received, or post orders on records.Verify customer and order information for correctness, checking it against previously obtained information as necessary.Prepare invoices, shipping documents, and contracts.Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.Compute total charges for merchandise or services and shipping charges.03 2005to01 2010Patient Services Assistant Travel CoordinatorWILLIAM S. MIDDLETON VETERANS MEMORIAL HOSPITAL City,STATE,Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Interview patients or their representatives to identify problems relating to care.Maintain knowledge of community services and resources available to patients.Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Explain policies, procedures, or services to patients using medical or administrative knowledge.Answer applicants questions about benefits and claim procedures.Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.Utilize knowledge and skills of medical terminology for emergency department check ins, admitting, dictation, records, and eligibility.Coordinate admission processes and prepare agreement packets. Education and TrainingExpected inJun 1999totoHigh School Diploma MADISON EAST HIGH SCHOOL,MADISON,WIGPA Expected inJuntotoBachelor of Arts Business AdministrationASHFORD UNIVERSITY FORBES SCHOOL OF BUSINESS,SAN DIEGO,CAGPA Business Administration Skills10 key, administrative, Schedule appointments, balance sheets, benefits, billing, calculators, cash registers, catalog, conferences, contracts, Make copies, credit, clients, customer service, data entry, database management, dictation, electronic mail, e-mail, facsimile machine, fax machines, fax, filing, financial, forms, inventory, Prepare invoices, Issue receipts, letters, notes, managing, mark, materials, medical terminology, meetings, Excel, mail, money, Microsoft Office, Outlook, PowerPoint, Word, office equipment, direct patient, personnel, phone systems, copiers, policies, processes, Read, reception, repairs, reporting, sales, scanners, scheduling, shipping, spreadsheet, take messages, telephone, telephones, Typing, type, word processing  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.