Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics EducationUniversity of Winnipeg,Expected in2017 Diploma Network Security-GPA Punjab Technical University,Expected in2015 Bachelor of Technology -GPA Work HistoryChicago Lighthouse-Data Analyst and Fraud Coordinator,,04 2019-12 2022Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepated weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Hudson Heritage Federal Credit Union-Customer Care Team Lead,,04 2018-03 2019Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Five Star Quality Care, Inc.-Collector,,11 2017-11 2018Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.7-eleven-Sales Associate,,04 2017-04 2018Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Who we are Multi Media LLC is a technology company that builds digital products for the content creator economy. We are passionate about helping people earn additional income by providing user-friendly platforms that allow content creators to build safe and inclusive communities for meaningful virtual connections.Our latest product is Peach, an adult private messaging web application that enables personalized virtual chats between users globally. Peach allows content creators to share and sell media in a highly secure setting.We are hiring a Lead Software Engineer who will provide technical expertise to the engineering team and set high-quality code standards. The ideal candidate has a strong system design foundation and proven leadership skills. What youll do Architect technical solutions on a principal level.Lead the engineering team and evangelize technical excellence.Communicate effectively with stakeholders.Convert product ideas into technical specifications.Participate in agile ceremonies.Mentor and coach engineers.Write high-quality, secure maintainable code.Follow best practices for test driven software development.Keep the code base organized and well-documented. Skills and experience you already have Experience in leading an engineering team.Experience creating and managing scalable web applications.Expertise in Python and Django.Expertise with Github integration and CICD pipelines.Experience working with and constructing APIs.Experience working with Postgres, Redis or similar. Preferred qualifications Youve developed and shipped applications through Docker and understand containerization.Experience with cloud technologies such as AWS, GCP.Youve leveraged front-end technologies like Javascript and Typescript in a professional setting. What we offer Fully remote optional and flexible work schedule.Health, Vision, Dental, and Life Insurance for you and any dependents, with policy premiums covered by the Company.401k plan with 5 matching.Long Short term disability insurance.Unlimited PTO.Annual Year-End Company Closure.12 Paid Holidays. 125week meals and grocery stipend via Sharebite.Employee wellness programs via Holisticly.EAP and Employee Recognition Programs.And much more! The Base Salary range for this position is 160,000 - 190,000 USD annually. This range reflects base salary only and does not include additional compensation or benefits. The range displayed reflects the minimum and maximum range for a new hire across the US for the posted position. A candidates specific pay will be determined on a case-by-case basis and may vary based on the candidates job-related skills, relevant education, training, experience, certifications, and abilities of the candidate, as well as other factors unique to each candidate. Multi Media, LLC is an equal opportunity employer and strives for diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply!