SummaryDesktop and Server Support Application Server Technician Offer my Windows Server 2012 2008 R2 2003, Windows XP 7 8, Mac OS X, Linux Application Server, Microsoft Office 2010 and Office Mac 2011, Active Directory and Network LAN WAN (switches and routers) experience. Desktop and server hardware and software technical support experience. Strong analytical, troubleshooting, communication and customer service skills. Skilled Windows System Administrator offering 10 years of experience building and maintaining multi-platform technology services with a solid understanding of current Windows, Mac and UNIX application systems. HighlightsSystems Windows XP 7 8 Desktop Max OS X (10.8, 10.9, 10.10) iO7 8 (mobile and tablet)Windows 2003 2008 Server Android (mobile) Red Hat Enterprise LinuxUnix (web applications) LAN WANMobile Phone iPhone iPad (Apple) Blackberry AndroidApplications Microsoft Office 2007 2010 Office Mac (2010) Final Cut 7 and 10Microsoft Office 365 Pages (OS X) Numbers (OS X)Adobe Creative Suite (cloud) Adobe Acrobat X XI Adobe Lighthouse 4 5Parallels WebExUtilities Symantec Antivirus Voltage Email Encryption Barracuda Backup CloudPGP Desktop Server Symantec GhostServer Applications Active Directory PowerShell Scripting WINS DFSDHCP File Print Services LDAP Group Policy (GP)Exchange 2010 NTFS security Hyper-V DNS ExperienceData Support Services Engineer,07 2013-09 2013Montefiore Medical Center (formally SVTN-CMHC), Health Care Services City,STATE,Managed the day-to-day IT operations for the Montefiore Medical Center.Assisted in the migration of technology services from Yeshiva University s servers to Montefiore s servers including computers, user logins, data files, printer settings, software applications and email archives.Provided QA testing in the migration of the center s Electronic Health Record (Mindlinc) and Billing (IMA) system.Trained all staff in the use of Montefiore s technical services including clerical registration, billing, electronic health record, and email printing data file usage.Technical System Support Engineer,07 2003-07 2013Yeshiva University, Health Care Services Soundview Throgs Neck Community Health Center SVTN-CMHC City,STATE,Desktops, Mobile Phones, Printers and Application Servers) Provided all levels of end-user desktop, server, mobile phone tablet and printer technical support for 2 healthcare center locations in the Bronx.Backend technical support for all server and network services.Responsible for managing 15 application servers including 4 domain controllers.Deployed and maintained a Windows 2008R2 and 2003 Active Directory environment.Managed all aspects of server and application security (using Active Directory, LDAP and Linux).Planned and implemented the physical deployment and migration of Windows 7 desktops from Windows XP.Consulted daily with the executive, clinical and administrative staff concerning the overall quality and possible improvement of technology systems for the medical center.Trained all staff in the use of SVTN Yeshiva University s technical services, including clerical registration, billing, electronic health record, and email printing data file usage.Provided QA support and testing of our internal and external billing system (IMA).Work closely with outside vendors to design and maintain the EHR, Billing and Backup applications.Implemented and maintained the center s data backup system (using Barracuda Cloud Backup).Identified, designed, and implemented the requirements for the center s disaster recovery system.Responsible for managing and maintaining the center s audio video conference room system. EducationGraduate Certificate Digital Media and Project Management,Expected in-The New School-New York,NYGPA Status-BBA Computer Information Systems,Expected in-Baruch College, City University of New York-New York,NYGPA Status- SkillsActive Directory, administrative, Adobe, Adobe Acrobat, Antivirus, Apple, audio, Backup, Billing, billing system, clerical, Encryption, Desktops, DHCP, disaster recovery, DNS, Email, Ghost, LAN, LDAP, Linux, Mac, managing, Max, Exchange, Microsoft Office, Office, Windows 7, Windows, Windows XP, migration, Enterprise, network, OS, printer, Printers, quality, QA, Red Hat, Servers, Scripting, Symantec, technical support, Phones, Phone, Unix, Utilities, video, WAN, web applications  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred