Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics Work HistoryData Analyst and Fraud Coordinator,04 2019-12 2022Chicago Lighthouse ,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Customer Care Team Lead,04 2018-03 2019Hudson Heritage Federal Credit Union ,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Collector,11 2017-11 2018H M ,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04 2017-04 20187-eleven ,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience EducationDiploma Network Security,Expected in2017-University of Winnipeg-,GPA Status-Bachelor of Technology ,Expected in2015-Punjab Technical University-,GPA Status- SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  ( Candidates without any Visa Constraints) ( Local to Pittsburgh, PA will be preferred, but willing to re-locate candidates will be considered) Project Business Analyst lllLocation Pittsburgh, PA ( 3 days Week) Client BNY Mellon Job Id 70732-1Job Duration 4-6 Month CTH Enterprises Data Governance Under Data Quality project.Regulatory reporting and KYC Screening is part of the project.Data Quality rules working with Data Lakes.Analytics Data is in the play.Min 8-12 years of working experience in the Data Quality field. Tools Collibra, Jira, Confluence, and Soft skills in SQL is good.The location is Pittsburgh, PA, for Three days Week in the Hybrid model.One round of Interviews.Data Analyst Business Analyst kind of role Top 3 Skills Data Quality Model, Working with Matrix, Data AnalysisPittsburgh, PA, is the primary location, but we will also consider Lake Mary, FL Data Governance and Data Quality with Testing experience in the field is preferred. Team Size is eight members, and looking for new expansions.Preferred financial services but not looking for a big client. But the small client financial services experience is welcome. Equal Opportunity EmployerVeteransDisabled Benefits include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary, commuter benefits, and a 401K plan. Our program allows employees to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law any other paid leave required by Federal, State, or local law and Holiday pay upon meeting eligibility criteria. Disclaimer These benefit offerings do not apply to client-recruited jobs and jobs which are direct hires to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https www.modis.comen-uscandidate-privacy The Company will consider qualified applicants with arrest and conviction records.