Professional ProfileProactive IT Specialist with a diverse career experience in help desk, technical support, and field support environments. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals Works well in team environments and displays strong work ethic. QualificationsWindows XP, 7, 8, Server 2003, 2008, 2012,Linux Red Hat Enterprise 5.11, 6, 7.1, Ubuntu 12, 14 Mac OS X, iOS, Android, Windows Phone 8, Cisco,MySQL, SQL Server 2008, 2012, 2014, TCP IP, DNS, DHCP,Hyper-V, VMWare, Cisco, Linksys, Android,Active Directory, print servers, group policies, IIS, SecureDOC, BitLocker,Microsoft Security Essentials, AVAST, Panda Antivirus, System Center 2012, Symantec, Windows Defender,WIN-PAK, Microsoft Office, Visual Studios, Notepad , DameWare, Putty, UltraVNC, VMWare, JiraPHP, MySQL, SQL Server, C , ASP.NET, JAVA, CSS3, HTML5, PowerShell, Batch files Experience08 2015toCurrentApplication Support EngineerAccenture Contractor Jobs San Francisco,CA,Successfully migrated dozens of servers and applications according to HIPPA and NPR 2810.1A requirements for TD band and Orlando Health.Successfully performing Servlet Upgrades using Red Hat Linux commands and running SQL queries to learn about current DB packages, software version and needed packages Successfully resolving Java Request 12 Error Messages through Red Hat Linux command using doCodeRoll to restart servlets Successfully debug and analyze application error logs to find root causes.Successfully collaborating IT officials in regards to Networking, Telephony, and Application Issues Successfully analyzing safa logs to diagnose printing and faxing issues on customer servers Specialized Knowledge and Skills Experience in supporting all phases of SDLC.Knowledge of Operating Systems, Middleware, DB, Webservers.Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.Understanding of database concepts Hands-on experience with SQL queries Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).Provide on call support on a rotation basis for 24x7 support.08 2014to06 2015Technical Care Professional (Tier 3)Butler Technical Group Garden Grove,CA,Assisted 50 customers daily providing technical support over the telephone Utilize CRM database to track customer account information Negotiated billing transactions and documenting notes into a ticketing system Effective skills in supporting cable, telephone, and internet connectivity Adept at troubleshooting computer hardware including Windows-based PCs Isolate and resolve Docissi 3 Modems Demonstrate port forwarding and DMZ within routers and modems Configure and set up POP3 and IMAP servers on mobile devices.11 2013to07 2014Field SupportAllied Global Services North Kansas City,MO,Perform migration for server and workstation updates or replacements Maintained, upgraded, and troubleshot network printers Test and troubleshoot client equipment remotely and on-site Oversee technical installation and support projects for new and existing Provide high-level system tuning and infrastructure support Train end-users and technical support personnel on optimization and use of equipment Uncovered and highlighted deficiencies and made recommendations for improvement Profound understanding of technical manuals and schematics Review, update and comply with network and company polices.10 2013to11 2013Help Desk Tier 1Rasmussen College City,STATE,24x7service, support and help desk Providing information on school policies Searching and confirming information through salesforce database Provided excellent technical support and customer support over the phone Responsible for troubleshooting basic password resets and first day registration Worked efficiently in fast paced help desk environment while prioritizing tasks appropriately.05 2013to12 2013Entry Level Network AdministratorNicomp International City,STATE,Using Hyper-V environment to run Microsoft Courseware Windows 7 Migration with TD Bank Assembled and upgraded workstations Responsible for contacting TD Bank and going over initial install preparation Responsible for installation of new servers.Created tasks in a timely manner.Maintain operating systems hardware, installation and troubleshooting software installation and configuration and system backups.Recommend alternatives and improvements in technology, and in designing new systems, or reconfiguring existing ones.12 2012to05 2013Entry level Network AdministratorEarthrise Space Inc City,STATE,Assembled and installed software for workstations Hand on experience setting up the IT infrastructure Setting up Email-Server on Ubuntu Provide information on better use of company servers.Creation of straight-through and cross-over cables Configured usernames for VPN connections.Updated DHCP table through Linux commands. EducationExpected inSummer 2013totoBachelor of Science Engineering Computer Science Information TechnologyUniversity of Central Florida,Orlando,FLGPA Engineering Computer Science Information TechnologyExpected inMay 2008totoAssociates Arts Information TechnologyIndian River State College,Fort Pierce,FLGPA Arts Information Technology SkillsASP.NET, Active Directory, Antivirus, basic, billing, business processes, cables, cable, Cisco, computer hardware, hardware, CRM, CSS3, client, clients, customer support, database, designing, DHCP, DNS, Email, fast, faxing, help desk, HTML5, PHP, IIS, internet connectivity, Java, Linux, notes, Mac OS, C , Microsoft Office, Windows 7, Windows, WIN, Windows XP, Middleware, Migration, Modems, MySQL, Enterprise 5.11, network printers, network, Networking, Notepad, Operating Systems, optimization, DB, personnel, policies, POP3, print servers, problem solving, Red Hat Linux, Red Hat, report writer, routers, schematics, SDLC, servers, Servlet, servlets, software installation, SQL, SQL Server, Symantec, TCP IP, technical support, technical manuals, Telephony, telephone, Phone 8, phone, troubleshoot, troubleshooting, Upgrades, VPN  SEP  ARM GROUP is looking for a Senior Electrical Engineer for our growing Client located in Annapolis, Maryland. The candidate will be responsible for the management of the electrical staff, quality control, project management, and review of design and construction documents. Additionally, the candidate will assist with the process and instrumentation diagrams (P IDs), and instrumentation amp control implementation. Responsibilities of this position during the design and construction phases of projects include Power Distribution, Motor Control, PLC Control System, Control Panels, Lighting, Facility Conduit and Wiring DesignSchematic and Logic DevelopmentExtensive Knowledge and Implementation of the National Electric CodeWorking knowledge of AutoCADFacility Construction Document and Shop Drawing ReviewFacility Testing and Startup As a successful candidate you should have Minimum 6 years experience in Industrial Electrical Design, preferably in water and wastewater applicationProfessional Engineer license in Maryland or ability to obtainProject Management experienceQuality focus with attention to detail ARM Group LLC is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The ARM GROUP LLC welcomes and encourages applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States.