Career OverviewBachelor s Degree in Computer Applications with over 14 years of IT (QA) experience including 10 years in a hands-on leadership role. Expertise in sourcing, interviewing and hiring talented QA team members. Experience with all the phases of Software Development Life Cycle. Experience in writing requirements, functional specifications, design documents, test plans, test cases and test scripts for performing white-box and black-box testing to meet quality requirements Performed analysis, design, implementation, execution, maintenance, and documentation of test procedures for complex client server applications and web applications. Expertise in Manual and Automated testing with Selenium, Quick Test Professional, TestComplete, Team Foundation Server and Microsoft Test Manager. Proficient in conducting Functional, Interface and Conversion, End to End, Regression, Unit, and Integrated System, Effectively leading testing teams in achieving quality goals throughout enterprise wide applications. Work ExperienceManager, Software Quality Assurance,01 2013toCurrentWolters Kluwer Columbus,OH,Hired and created a strong software testing team consisting of junior, senior and automation QA members.Enabled on boarding of the new QA team by creating application training videos and Knowledge transfer documents.Implemented new and effective QA Processes and procedures.Effectively led the team in test estimation, planning, assignment and quality risk analysis.Led the Test Management tool selection effort by contacting vendors directly and procuring the best deals.Participated in Requirements gathering with different teams and stakeholdersExtensively used Microsoft PowerPoint to create and demonstrate STLC and Defect management processesCreated flowcharts to demonstrate application infrastructureTrained the newly built test team on how to use Team Foundation Server and Microsoft Test Manager for test execution and management.Created standards for implementing manual and automation test cases.Oversaw the quality of test plans, test cases, test matrix and bug reporting Participated in testing projects using black box, gray box, positive, negative and exploratory testing scenariosFacilitate test case review sessions with business and development teamsExtensively created and used SQL queries to manage data validation and test data miningManaged multiple projects in various stages simultaneously.Created project timelines, tasks and Gantt charts in Microsoft ProjectRetrieved and presented various reports for Resource allocation, Project overview and budget impacts to upper management.Provided daily status of current projects to upper management.Handled testing of projects following Agile and Waterfall development methodology and participated in daily SCRUM meetingProvided testing KPI metrics to upper management on a monthly basisCoordinated testing effort between onshore and offshore QA resourcesFacilitated UAT effort with Business users Chaired the daily defect triaging meetings between QA, Dev and Business teams.Participated in meetings, walkthroughs and interacted with other development team members to better understand system functionality in order to improve testing quality.QA Lead,11 2007to01 2013Zynga, Inc. Carlsbad,CA,Prepared Master and Detailed Testing Strategy.Created and executed a comprehensive Testing including functional and technical level testingEnforced adoption of automation best practices throughout the testing SDLCOversaw successful completion of projects in the testing phase within provided timelinesImplemented an effective Defect Management Strategy in regards to current available test management toolsFacilitated Test Plan review meetings with different IT groups participating in specific projectsOrganized Lessons learned meetings after each project with Development and BA teams to proactively assess gaps if any were identified in current processes to reduce risks for future projectsIntroduced open source test tools like Selenium and QAliber to create and maintain regression test suitesPrepared Test Data for System and Interface testing as per the specificationsCreated Data Driven Tests to validate the same scenarios with different sets of test dataPerformed manual testing on the criteria of the product qualification rules, including Functional, Regression, Smoke, Negative, Integration, Performance and Acceptance testingExecuted test cases on each build of the application and verified the actual results against requirementsMaintained a test matrix in the Test Plan to identify relation between the Business Requirement and test casesProvided effort estimates on test development and execution engagementsReported status for tracked defects in HP Project and Portfolio Management Center Implemented Vendor Releases in Production by applying database, Web and Windows scripts Maintained Web, Windows and Database application serversServed as a liaison between the users and Vendor and reported defects to the Vendor after verifying eligibility of the bugConfigured various rate changes and system changes in the Vendor system in Test as well as ProductionProvided several Financial reports to Business using SQL queries on Interbase databases.Test Lead,04 2004to10 2007First United Bank Trust Co Ardmore,OK,Analyzed Business Requirements, created the test plan and prepared detailed test cases for the Application Under Test (AUT)Documented Test Requirements and established traceability between high level and low level requirements using Rational Requisite ProPerformed Manual Testing to ensure the application is stabilized using Test ManagerAutomated suitable test cases and developed QT Pro test scripts for Regression Testing using QT ProUtilized Verification points extensively in the SQA basic scripts for checking the functionality of the application Enhanced Test Scripts by developing User-defined functions using QT ProDeveloped Visual Basic scripts for testing the future releases of the application using QT Pro RobotImproved testing efficiency by preparing and executing shell scripts in QT ProDeveloped Data Driven Test scripts using Data pools as well as running these scripts for Interface testingIdentified defects and logged defect reports using Rational Clear QuestExtensively created SQL queries to manage the reports and to perform database testingProvided management with test metrics, reports and schedules on as needed basis and participated in design walkthroughs and meetings.Migrated TSL scripts from Win Runner to QT Pro and responsible for Load testing using Load Runner.Ran mainframe batch cycles on HP 3000 Copied data from production to mainframe test accounts Logged and managed defects in Test Director.Participated in meetings, walkthroughs and interacted with other development team members to better understand system functionality in order to improve testing quality.Senior QA Analyst,01 2003to03 2004West Marine, Inc. Fort Lauderdale,FL,Prepared Master and Detailed Testing Strategy.Implemented Rational Unified Process.Responsible for Gathering requirements and developed various use cases using Rational Requisite Pro.Implemented Rational Unified Process (RUP) methodology, Extensive developed project plans, mentoring the team, and improving the key process areas.Assist in the set up of the Testing Environment Documented test requirements, test cases and test scripts.Created test scripts for functionality, boundary, regression, database and performance testing using Rational Robot and Test Manager Prepared Test Data for System and Interface testing as per the specifications Involved in conversion testing to convert data from existing systems for use in replacement systems.Created Data Driven Tests to validate the same scenarios with different sets of test data Performed manual testing on the criteria of the product qualification rules, locking and pricing to ensure the Application is stabilized.Executed test cases on each build of the application and verified the actual results against requirements Created user-defined functions using VB Script language in QT Pro to enhance the maintainability of test scripts and handle exceptions.Performed data driven testing using Data pools and developed various user defined functions.Validated database contents using Database Checkpoints and QT Pro Statements Conducted load, performance testing and monitors to identify bottlenecks using Test Manger Analyzed Task Distribution Diagram and Transaction Profile documents to evaluate the peak load conditions.Created scripts that randomized test data and parsed responses for session ID information in order to dynamically update virtual user scripts while running load tests Employed Correlation for supplying unique data to the server Configured different Run Time Settings in Test Manager.Performed database validations using SQL.Performed resource analysis (defined number of testers, hardware and software requirements, and number of machines for stress testing).Created User defined functions using QT Pro Scripts and Performed data driven testing.Tested the Response Times of Web based Reports Generated by Cognos Reporting Tool.Senior QA Analyst,07 2001to03 2002West Marine, Inc. Rock Hill,SC,Analyzed user requirement document and developed test plan, test objectives, test strategies, test environment, test priorities, test cases etc.Prepared pre-conditioned data for testing the application Performed Cross browser testing for multiple browsers, e.g., Netscape Navigator, Microsoft Explorer on different platforms (Windows Unix) and interpreted the negative positive results Involved in conducting functional and regression testing using Win RunnerExecuted SQL commands to do the Backend TestingParameterized the user inputs in VUGen scriptsCorrelated the system generated values in VUGen scriptsCreated Scenarios in Load Runner Controller Monitored various scenarios using Web Server Resource, Web Application Server, Database Server, Network MonitorsAnalyzed the Test Results using Load Runner Analysis Involved in weekly status updates showing the progress of the manual testing. Education and TrainingBachelor s Degree Computer Applications,Expected intoAll Institute of Engineering and Management-,GPA SkillsAgile, Automation, HP, HP 3000, Interbase, Microsoft Explorer, Load Runner, mainframe,Microsoft PowerPoint, Microsoft Project, Windows, Monitors, Netscape Navigator, Network, Oracle database, QA, reporting, Requirements gathering, risk analysis, RUP, Rational Unified Process, selling, SCRUM, SDLC, servers, shell scripts, software testing, SQL, Strategy, Test Director, test tools, Toad, Unix, VB Script, Visual Basic, Web Server, Win Runner  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.