Professional SummaryEnthusiastic, high performance, IT professional with 14 years of experience to include Desktop support, Network and WAN support, Helpdesk support, system configuration. Three years of technical procurement experience. Five years of data analysis reporting and data management., and three years of project management. Project CompTIA Certified Core QualificationsMS ProjectMS WordMS ExcelMS AccessMS PowerPointMS PublisherMS SharePointMS Office 2007, 2010, 2013Remedy, HP OpenviewMS Outlook, GroupwiseActive DirectoryProtocols TCP IP,SMTP,HTTP,FTP,DNSWindows XP, Vista, 7, 8 EducationNew Horizons,Expected in Technologies Project Management Professional Certification Prep, New Horizons, Dallas TX, 5 2014 CompTIA Project Plus, New Horizons, Dallas TX, 2 2014 Mastering Microsoft Project 2012, New Horizons, Dallas TX, 7 2013 Microsoft SharePoint Foundation 2010, New Horizons, Dallas TX, 6 2013 Project 2010 Level 1 2, New Horizons, Dallas TX, 6 2013 CompTIA A , New Horizons, , Dallas TX, 4 2013 -GPA ,Expected inMay 1981 Associate of Science Computer Technology-GPA Computer Technology ExperienceCanadian Imperial Bank Of Commerce-Executive Analyst, Data and Technology Specialist, Administrative SupportHouston,TX,01 2007-01 2012Provided data analysis for 230 campuses to Teachers, Principals, Executive Staff, and Superintendent s cabinet members through the disaggregation of data by the creation of various custom reports with focus on student, teacher, and campus Coordinated with senior staff and professional Development to provided training and support to campus Teachers, Administrators, and Test Coordinators on local benchmarking software systems.Routinely collaborated with Academic Specialist and Content Coaches on creation and building of learning community assessments Assist in the collection, organization, analysis and distribution of assessments.Provided support to campuses in the areas of hardware and software technical issues.Assisted Executive Director in establishing long and short term instructional goals, based on comprehensive campus data needs assessment for 14 multi year AU campuses Implemented, coordinated and provided training and support to campus Teachers, Administrators, and Test Coordinators on local benchmarking software systems.Performed data audits every six weeks of each campus to ensure objectives were being met.Federal Reserve Bank-Executive AnalystMiami,FL,01 2003-01 2007Manage SLAs to ensure the help desk met their contractual agreement on a monthly and quarterly basis to service our DISD users clients.Communicate with development teams, QA teams, and senior management on the daily support operations of the help desk.Audit priority 1 through priority 3 tickets for proper documentation, escalation and problem resolution.Maintain escalation email inboxes and provided critical information to the field to assist with problem resolution.Planned, developed and implemented new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management Develop, implement and update help desk policies and procedures for level 1 and level 2 analysts to maintain an effective and efficient help desk.Provided network connectivity of printers to users district-wide utilizing a variety of networking tools Provided password and user ID administration for multiple enterprise software applications district wide Provided on-site hardware and software support when needed Created process mapping for Tier I, II, and III level support Surveyed users clients annually to analyze service level performance and make recommendation Train regular and new help desk analysts.Amazon.Com, Inc.-Executive AnalystBeaumont,CA,01 1999-01 2003Responsible for the creation, development and implementation of the Technology Outreach Program (TOP), which included two major initiatives Computers For Classrooms (CFC) and Connect A Student to Technology (CAST) Established, developed and built partnerships with various organizations, corporations, governmental agencies Responsible for the preparation and submittal of grant applications for the financial support of program Developed and coordinated procedures and processes for testing, repair and upgrades of donated equipment.Developed and conducted training for parents and students in the use of software application included with computers Created help documentation, Ad hoc reports and presentations related to program.Created and implemented database for tracking of equipment, recipients, and donors.Prepared, presented and administered annual operating budget.Created and defined standards, guidelines and support for departmental processes.Responsible for solicitation of technology from various corporations, governmental agencies, higher education institutions and community groups.Developed Request For Proposal for Seat Management recovery process to ensure a continual inventory of equipment to campuses.Dallas Independent School District-Technical Support ManagerCity,STATE,1996-1999Planned, organized and managed district-wide Desktop Support operations for 217 schools and 55 administrative facilities Project Manager for the development and implementation design, test, support requirements, and or system enhancements for all modules for the new Remedy system Interfaced with management and all user groups in identifying support issues Performed site visits for quality assurance Developed specifications of RFP s and bids for supported parts and services Reviewed and assigned trouble tickets to 30 technicians Responsible for the preparation of bids, RFP s (Request for Proposals) and contracts in accordance with state, federal and District guidelines Communicated and coordinated efforts across interdepartmental teams Administering and monitoring of district-wide copier service agreement Supervised and managed the district-wide technology Y2K project for all desktop computers Monitored, prepared, presented and administered annual operating budget Coordinated staff development and training for all technicians.Dallas Independent School District-Technology Acquisition SpecialistCity,STATE,01 1993-01 1996Responsible for the creation, development and implementation of the Technology Acquisition department Provided both administrative consultation and technical assistance of procurement of technology to all department and school personnel within the District Defined, documented and trained personnel on purchasing policies, procedures, standards, guidelines and support for all direct and indirect purchasing processes Effectively monitored vendors for MWBE (Minority Women Business Enterprises) guidelines and vendor performance Assisted in the Development and creation of various Request For Proposals and Bid documents for district departments Developed specifications and standards for district technology procurements Coordinated with Purchasing department on all technology related procurements to ensure that the met district standards Responsible for creating board documents for major purchases in excess of 25,000.00 that were part of district initiatives Chaired weekly District Technology committee Participated on multiple selection committees (Bids, RFPs, Personnel). SkillsA , Academic, Active Directory, administrative, Ad, benchmarking, budget, hardware, consultation, Content, contracts, clients, data analysis, database, DNS, documentation, email, senior management, financial, focus, FTP, Groupwise, help desk, HP Openview, HTTP, inventory, Director, managing, MS Access, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Project, Microsoft Project, MS Publisher, Windows XP, MS Word, needs assessment, enterprise, network, networking, Personnel, copier, policies, presentations, printers, problem resolution, processes, procurement, Project Management, Proposals, Proposal, Protocols, Purchasing, quality assurance, QA, reporting, RFP, SMTP, staff development and training, TCP IP, teacher, software support, Desktop Support, technical assistance, trend, upgrades, Vista, Y2K  SEP  Mizick Miller Company, Inc. is looking for a dynamic individual to join our team!This is a great opportunity for the right candidate to work for a rapidly growing two office accounting firm located in Crawford Wyandot counties. Mizick Miller Company, Inc. offers payroll, accounting, business consulting, agri-business consulting, and tax services to businesses, organizations, and individuals. This Staff Accountant must possess strong attention to detail with the ability to work in a fast-paced environment. They must have excellent written and oral communication skills, have experience in utilizing Microsoft Office Suite, and have a 2- or 4-year degree, or equivalent experience. To be successful in this role you should be able to work to strict deadlines and enjoy contributing to a fun, professional working environment. Mizick Miller Company, Inc. offers vacation, health insurance, retirement, group bonuses, and other flexible benefits. Please send your resume to info mizickmiller.com or mail to P.O. Box 248, Bucyrus, Ohio 44820. Only qualified candidates will be contacted.