SummaryManagement professional seeking a director position which allows me to utilize my strong administrative and technical experience, managerial and interpersonal skills, and quality assurance initiatives to maximize efficiency, data procurement, and customer satisfaction. Results-oriented, hands-on professional, with a highly successful record of accomplishments in quality, process improvement, survey management, communications, and career development. Key SkillsContinuous Quality Improvement Measures (DMAIC)Survey ManagementData AnalysisDatabase ManagementCustomer ServiceOutcomes ProjectionsPerformance Tracking and EvaluationTeam Building Experience11 2000toCurrentManager Student and Resident DataAmerican Medical Association City,STATE,Hired and developed staff on the use of the AMA Graduate Medical Education (GME) Database, AMA physician Masterfile, GME Track Online Census, and departmental procedures.Provided professional and highly regarded GME Census customer service for all content and technical questions from both external and internal customers.Became the leader for all GME-related data questions within the Division, used consistently by divisional executives.Spearheaded and supervised the collection, monitoring and quality control of all GME data.Managed all student data procurement and quality.Served as PC Coordinator, providing PC technical and application support, participating with rollouts of critical updates, and testing new software and services as they applied to the department.Encouraged the AMA to become members of the American Society for Quality (ASQ). Became the direct contact between the AMA and ASQ, facilitating organizational and departmental process improvement and creating cross-divisional teams to address organizational deficiencies and issues.Conducted cost, schedule, contract performance, variance and risk analysis.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.09 1998to11 2000Survey Management SpecialistAmerican Medical Association City,STATE,Collected and monitored large quantities of GME data from over 8,000 residency programs and 100,000 residents.Provided ongoing quality control of all data received through direct use, upkeep, and modification of Access programming.Created and helped to implement powerful survey applications that serve to track, update, and collect data, as well as insure a high response rate and data accuracy.Participated directly in training all new employees and temporary staff on the GME Database, AMA physician Masterfile, and departmental procedures.Provided constant customer service through phone support for all survey questions, as well as questions regarding GME. EducationExpected intotoBachelor of Arts Theater and DramaIndiana University-,GPA Minor in EnglishMember Phi Beta Sigma Skills10 year advanced experience with Customer service, Database development and integration, Team leadership and Professional Development, Survey marketing and creation, and MS Access.Concentration on Process Improvement, Quality, quality assurance, quality control, Six Sigma, and strategic planning.  SEP  At Farmer Brothers, Sales Tax Accountant will be focused primarily on tax compliance with sales tax, property tax and business licenses. This role requires prior accounting experience, along with great knowledge of current law, regulations, and tax requirements. A successful candidate will have a keen attention to detail, be highly organized, and know a significant deal about tax management. They should also know how to recommend best tax processes that strictly adhere to all legal requirements while simultaneously promoting our companys financial prosperity. In this role, you will conduct and document sales tax audit support. ResponsibilitiesPrepares and files sales use returns on a monthly, quarterly, and annual basis. (Vertex software tool)Prepares and files property tax returns. Renews business licenses, tax permits, and other occupational permits with cities and other taxing authorities. This includes Tribal and Casino Vendor licenses.Troubleshoots notices and responds to inquiries for all of the above tax-related payments and filings.Assists with various other Tax Department activities and projects including SalesUse and Property Tax audits. Education ExperienceBachelor s degree in Accounting or Finance required.CPA license preferred.Minimum of 3 years of tax accounting experience.Public company experience is preferred.Enterprise systems knowledge preferred.Advanced proficiency in Microsoft Office internet, web-based and job specific software applications.Experience utilizing Vertex tax system (a plus) Personal Professional SkillsetsResourcefulinnovativecreativelooks for better ways to do thingsExcellent problem-solving abilities and the ability to work with other departments within the organization to implement business solutions.Highly organized and willing to engage with internal departments and external auditors to comply with filing and reporting requirements.Ability to manage multiple projects simultaneously.Able to meet deadlines, follow through on commitments and deliver on promises.Strong written and verbal communication skills.Organized and can manage competing deadlines and due datesOpen and straightforward, with strong work ethic