Professional SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core QualificationsCustomer Service Focused SAP Experience Organized Team leadership Typing 60 WPM Process implementation Data management Microsoft Office Suite Staff development Microsoft Outlook Experience10 2012toCurrentData Analyst Nashua,NH,Complete weekly financial reporting for multiple agents and upper management Calculate and disburse large dollar weekly funding to agent companies Load and maintain agent and customer contract information into our systems Internal and external customer service Field inbound calls from customers Process outgoing and incoming mailings Process customer s credit card, ACH, and check payments Respond to and track all credit chargebacks for our department within a tracking system I designed with IT team Respond promptly and accurately to email ticketing requests Created Sparta s first employee manuals including training and development Trained new employees and outside users on our PBS system Assist with meeting schedules and travel arrangements for the CIO Oversaw daily office operations for Sparta Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations Review multiple reports to determine the status of collections and agent reserve balances Effectively communicate with sales, marketing, management, and administrative teams on a daily basis Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Direct calls to appropriate individuals and departments.12 2009to10 2012Inventory PlannerLockheed Martin Corporation ,,Bel Ridge, M O Proactively managed multiple supplier lines for over two hundred locations within the SAP system Monitored inventory and placed orders to ensure proper stocking levels were maintained Managed a major line conversion from Metallics to L.H.Dottie Worked with branch, district, and corporate management on key inventory aspects Achieved and maintained exceptional performance numbers Internal and external customer service Completed new stock recommendation workflows Worked closely with suppliers to obtain special deals Developed and improved vendor relationships Reviewed forecasts and various reports to maintain proper inventory levels Eliminated excess and unwanted merchandise by working with suppliers to secure returns of DNO materials Recruited to Corporate Purchasing s Training Group in charge of training new employees and revamping training manuals Accepted into the Corporate Purchasing Leadership program (LEAP) designed to foster and develop future company leaders Member of the Positive Outlook Program (POP) responsible for organizing employee morale building events Assisted with planning and scheduling internal employee blood drives with the American Red Cross.12 2007to12 2009Purchasing AssistantAssurant ,,BelExpedited purchase orders Tracked inventory shipments Internal and external customer service Completed new stock recommendation workflows Prepared spreadsheets detailing item information Communicated with vendors regarding inventory needs Entrusted to mentor new hire Purchasing Assistants Completed reporting for Inventory Planners Receptionist duties Compiled and maintained up to date company information and contacts.05 2006to12 2007Office AssistantPacific Office Automation La Jolla,CA,Receptionist duties Prepared statements for billing company Completed insurance pre-certifications Scheduled patient appointments Promptly answered all incoming phone calls Followed up on patient billing questions Acquired and maintained patient charts Enforced high level of patient and office confidentiality Managed several physicians daily appointments and workflow Developed training, office, and procedural documents Assisted in completing employee evaluations Created and managed employee s weekly work schedules Managed inventory and office supplies Facilitated record retrieval and access by maintaining organized chart filing system Composed and drafted all outgoing correspondence and reports for physicians Oversaw daily office operations. EducationExpected intotoTechnical Diploma ,,GPA Expected inMarch 2006totoMedical Billing and Coding Sanford-Brown College,Collinsville,ILGPA Skillsaccounts receivable, administrative, billing, charts, conversion, credit, addressing customer concerns, Customer Service, Data management, email, filing, financial reporting, insurance, Inventory, inventory levels, invoicing, Leadership, Team leadership, marketing, materials, Medical Billing, mentor, access, Microsoft Office Suite, office, Microsoft Outlook, Outlook, organizing, Coding, Purchasing, Receptionist, reporting, researching, sales, SAP, scheduling, spreadsheets, Staff development, phone, training manuals, travel arrangements, Typing 60 WPM, workflow  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.