Professional SummaryDedicated with background in Customer Service, Research and Administrative and Clerical representative with motivation to maintain customer satisfaction and contribute to company success. Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. SkillsExcellent communication skillsResults-orientedSelf-directedStrong interpersonal skills30WPM typing speedAccurate and detailedExcellent planner and coordinatorAdvanced MS Office Suite knowledgeResourcefulDedicated team playerPleasant demeanorExtensive vocabularyProofreadingEmployee training and developmentReport analysis Work History08 2014to11 2014Solutions Engineer Coordinator ContractorMidland Care Connection Valley Falls,KS,The ability to maintain network, hardware servers and operating systems Suggesting suitable solutions for the network.Responsibilities Administrating servers such as WINDOWS, Microsoft (all Programs), Cisco, SalesForce, Remedy, ESOMS and SharePoint.Do other assignment, as requested.Experience in providing Training to Technical support Solutions Engineers Account Executives.Identify research, evaluate, recommend and develop new technology.Evaluates Emerging network technologies and make recommendations on their viability.Provide project management and develop project charters Provide network consulting services on assessment and implementation for Enterprise customers based on requirements and technologies fit Computerized and written presentation Work with Sale director and account manager to develop business and technical Analysis and provide product support Head responsibility for technical validity along with interoperability of solution.Coordinate issues resolution activities with varied organizations.Review entire problem logs and identify recurring problems.Record projects status along with open issues every week.Ensure to follow up on problems and process independently related to solutions engineering.Assist team to design, plan and implement secure network solution.Participate in seminars, trade shows and oversee internal demonstration facilities etc.Develop and present customer presentations at every enterprise customer s organization level.01 2014to08 2014Tier 2 Tech SupportPrice Chopper Cicero,NY,Provide IT support service over phone, email, remote assistance and chat.Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Developed all process controls and metrics for daily management of the Call Center.03 2013to2014CompanionFarm Credit Services Of America, Pca Flca Omaha,NE,Provide companionship to client.Prepare and serve meals and or snacks.Engaged in Conversation and daily reading Provide grooming and dressing guidance.Provide light housekeeping.Provide laundry and linen service to include washing, ironing and folding clothes.Provide shopping service to client to include grocery and clothes shopping.Provide incidental transportation for client who included but not limited to visits to doctor appointments, friends, family members, or stores.Provide assistance and planning of client s recreational activities and events.Reminded client of medications and assisted in dosage.Record and report changes in the client s physical condition, behavior or appearance to supervisor or Case Coordinator.Document services delivered in accordance with family s Care policies and Procedures.11 2012to02 2013Assistant ManagerComoto Phoenix,AZ,Trains store staff by reviewing and revising orientation to products and sales training materials delivering training sessions reviewing staff job results and learning needs with retail store manager developing and implementing new product training.Evaluates competition by visiting competing stores gathering information such as style, quality, and prices of competitive merchandise.Purchases inventory by researching emerging products anticipating buyer interest negotiating volume price breaks placing and expediting orders verifying receipt.Attracts customers by originating display ideas following display suggestions or schedules constructing or assembling prefabricated display properties producing merchandise displays in windows and showcases, and on sales floor.Promotes sales by demonstrating merchandise and products to customers.Helps customers by providing information answering questions obtaining merchandise requested completing payment transactions preparing merchandise for delivery.Prepares sales and customer relations reports by analyzing and categorizing sales information identifying and investigating customer complaints and service suggestions.Maintains a safe and clean store environment by developing and publishing evacuation routes determining and documenting locations of potentially dangerous materials and chemicals.Maintains inventory by checking merchandise to determine inventory levels anticipating customer demand.Prepares reports by collecting, analyzing, and summarizing information.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices participating in professional societies.Contributes to team effort by accomplishing related results as needed.07 2011to2012Customer Service SpecialistTiffany And Company City,STATE,Develop and maintain close professional relations with branch and potential customers to attain team sales goals.Provide exceptional quality of customer service.Resolve complex service problems or refer apt associate to guarantee client satisfaction plus retention.Provide proactive sales tasks of basic products to refer more complex requests to sales and service associate with detailed expertise.Ensure to process transactions suitably and efficiently to develop customer confidence plus trust on basis of established procedures and policies.Develop and evaluate weekly and monthly sales reports.Prepare summary of sales performance against established objectives.Perform as liaison with sales and service staff to identify support needs.Convey effectual sales practices, develop sales call kits and report sales initiatives.Lead and direct company responsibilities for region like complaints, correspondence, advertising and seminars etc.Coordinate with marketing representatives to assist sales campaigns with client lists, marketing materials, market data and campaign information.Assist company standards to meet established goals, objectives and selling skills.Explain selling behaviors steady with sales guidelines.Assist positive work atmosphere with management as well as co-workers throughout organization.Ensure to embrace personal education, training and development.08 2010to04 2011CashierStop-N-Shop City,STATE,Answer customers questions, and provide information on procedures or policies.Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.Compute and record totals of transactions.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Greet customers entering establishments.Issue receipts, refunds, credits, or change due to customers.Issue trading stamps, and redeem food stamps and coupons.Maintain clean and orderly checkout areas.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.Offer customers carry-out service at the completion of transactions.Process merchandise returns and exchanges.Receive payment by cash, check, credit cards, vouchers, or automatic debits.Request information or assistance using paging systems.Resolve customer complaints.Sort, count, and wrap currency and coins.Weigh items sold by weight in order to determine prices.Accept reservations or requests for take-out orders.Calculate total payments received during a time period, and reconcile this with total sales.Cash checks for customers.Compile and maintain non-monetary reports and records.Keep periodic balance sheets of amounts and numbers of transactions.Post charges against guests or patients accounts.Sell tickets and other items to customers.Stock shelves, and mark prices on shelves and items.Pay company bills by cash, vouchers, or checks.01 2010to08 2010Sales and Technical SpecialistFrontier Communications City,STATE,Develop and maintain close professional relations with branch and potential customers to attain team sales goals.Provide exceptional quality of customer service.Resolve complex service problems or refer apt associate to guarantee client satisfaction plus retention.Provide proactive sales tasks of basic products to refer more complex requests to sales and service associate with detailed expertise.Provide IT support service over phone, email, remote assistance and chat.Area of support include2006to04 2008Receptionist Front End Salon ManagerSalon Vienna City,STATE,Retrieves messages from voice mail and forwards to appropriate personnel.Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Answers questions about organization and provides callers with address, directions, and other information.Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.Monitors visitor access and issues passes when required.Updates appointment calendars.Receives, sorts, and routes mail maintains and routes publications.Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.Takes payments for services and products Summary Operates multi-line telephone system to answer incoming calls directs callers to appropriate Personnel by performing the following duties completes a variety of administrative duties.Prepares travel vouchers.Orders, receives, and maintains office supplies.Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.Performs other clerical duties such as filing, photocopying, and collating. EducationExpected in2009totoHigh School Diploma Pine Ridge,Deltona, 32738,FLGPA Member ofHealthClub3.0GPAMinor in SpanishCoursework in Business Administration, Communications and Accounting SkillsClerical Administration Sales Cash Handling Product Knowledge Tech Support Sales Telecommunications Collections Typing MS Excel MS Word PowerPoint Internet Data Entry Team Lead Billing Scheduling Filling Appointment setting Administrative Clerical Receptionist CPR First Aid Communications Marketing ACSR GUI IRIS Manager SalesForce Remedy Neustar  SEP  Perform and generate reports on all routine tests and testing activities. Troubleshoot manufacturing component problems to the lowest Line Replaceable Unit (LRU), and support during qualification tests. Execute tests according to test procedures and schematics. Redline test procedures as required. Demonstrate good working knowledge and experience with the use of computers, , data recorders, digital millimetres, various measurement instruments, pneumatichydraulic gauges. Reading and understanding of schematics and wire lists Technician safety awareness is critical and shall always be considered while performing or setting up for any type of test. Technician must understand and apply all applicable ALSTOM Safety Procedures located on the PRISMA database. Clearly document and report any anomaly or failure during test execution Responsible for learning curve and optimization of test execution and troubleshooting Accountable for test execution, Must have strong knowledge and comprehension of schematics, bloc diagrams, wire lists, functional diagrams along with knowledge of basic Electronics and the operation of 12VDC-72VDC and 24VAC-480VAC systems Support mechanical installations and repairs on rail vehicles as directed by Supervisor Support, installation and terminate of electrical panels, equipment, components, and have good understanding of how they operate in order to troubleshoot any electrical issues. Educational Requirements High School Diploma or Equivalent Required. Electrical Engineering Degree Desirable. Experience (Essential Functions) Minimum 5 years experience in related field (Electrical testing). Working Conditions (IndustrialEnvironmental) Must be able to work different shifts and overtime as needed. Work will take place in a heavy industrial environment on concrete and paved floors as well as outside in rail yards. PhysicalMental Requirements Must be able to lift 50 lbs.