SummaryDedicated and focused Clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SkillsMicrosoft Office Suite ExperienceClerk Data Entry Specialist,01 2012-PresentMci Arlington,TX,Assist the medical management department by entering medical insurance authorizations for major medical procedures such as surgeries, durable medical equipment and physical therapy.Authorizations are time-sensitive and have been able to consistently exceed 7 day goal.Prepare Medicare and Commercial Denial Letters for Members accurately and efficiently.Sort and distribute incoming mail.Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.Contributes to team effort by distributing faxes when Utilization Review Nurses need them in order to complete authorizations.Substitute Teacher Assistant,01 2010-01 2012Carepathrx Longwood (Ahhi),FL,Worked closely with children ages six weeks to five years by exposing them to educational ideas through play, music and poetry.Educated children through play sessions involving interactive reading concepts.Taught children various innovative ideas and curriculum, as in pertained to teacher s lesson plans.Assisted children with art exercises and projects, in order to promote self-creativity and independence.Completed and organized daily reports and lesson plans which were reported directly to the Director, staff and parents.Planned and facilitated parent - teacher conferences, in order to update parents on children s progress throughout the school year.Telephone Sales Representative,01 2010-Carepathrx OH,State,Managed yellow pages business advertising accounts within assigned markets.Page 2 Jessica Claire Gained extensive experience in marketing and comprehensive advertising programs to small business clients to include print yellow pages, online yellow pages, Search Engine Marketing programs and websites.Worked alongside graphics department to design customer ads.Achieved above average on call volume maintaining an average 68-75 calls per hour.Collection Specialist,01 2007-01 2009Carepathrx Lewisville,TX,Received and responded to a high volume of inbound calls from Regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.Collected on past due lines of credit and overdrawn accounts.Followed through on customer inquiries, requests or complaints.Resolved issues promptly and placed follow-up calls to customers as necessary.Attained high sales performance standards.Received highest attainable score on graded call reviews performed by superiors conducted weekly.Mastered 10-key stroke.Achieved above average on call volume maintaining an average 75-100 calls per hour.Collection Specialist,01 2007-01 2009Carepathrx Orlando,FL,Received and responded to a high volume of inbound calls from Regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.Collected on past due lines of credit and overdrawn accounts.Followed through on customer inquiries, requests or complaints.Resolved issues promptly and placed follow-up calls to customers as necessary.Attained high sales performance standards.Received highest attainable score on graded call reviews performed by superiors conducted weekly.Mastered 10-key stroke.Achieved above average on call volume maintaining an average 75-100 calls per hour.Collection Specialist,01 2007-01 2009REGIONS FINANCIAL CORP City,STATE,Received and responded to a high volume of inbound calls from Regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.Collected on past due lines of credit and overdrawn accounts.Followed through on customer inquiries, requests or complaints.Resolved issues promptly and placed follow-up calls to customers as necessary.Attained high sales performance standards.Received highest attainable score on graded call reviews performed by superiors conducted weekly.Mastered 10-key stroke.Achieved above average on call volume maintaining an average 75-100 calls per hour.Collection Specialist,01 2007-01 2009REGIONS FINANCIAL CORP City,STATE,Received and responded to a high volume of inbound calls from Regions bank customers in a fast-paced environment while also resolving customer complaints and negotiating payment arrangements.Collected on past due lines of credit and overdrawn accounts.Followed through on customer inquiries, requests or complaints.Resolved issues promptly and placed follow-up calls to customers as necessary.Attained high sales performance standards.Received highest attainable score on graded call reviews performed by superiors conducted weekly.Mastered 10-key stroke.Achieved above average on call volume maintaining an average 75-100 calls per hour. Skills10-key, ads, advertising, art, Communication Skills, Excellent Oral, Interpersonal Skills, conferences, creativity, credit, resolving customer complaints, clients, Customer Satisfaction, Customer Service Skills, fast, faxes, facsimile, graphics, insurance, lesson plans, Letters, Director, marketing, medical management, mail, Microsoft Office Suite, negotiating, office machines, Organizational Skills, Page, photocopiers, physical therapy, poetry, progress, reading, sales, scanners, teacher, Team Player, 55 WPM, type, voice mail, websites, Written  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.