SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core QualificationsADDITIONAL SKILLSI have extensive knowledge developing Access Databases and the production of data reports as well as statistical data analysis.I have working knowledge in the query based language SQL, Crystal Reports, the programming language Visual Basic, website maintenance and Hyper Text Transfer Protocol (HTTP).I have experience in the use of Adobe InDesign, Adobe Photoshop, Adobe Flash CS6, and Microsoft Office Suite e.g. Excel, Access, Outlook, Publisher, Power Point, OneNote and Word.I just completed a Master in Education degree program that had a writing intensive focus. My current position in the Office of the Registrar requires professional correspondence with students and outside agencies. I have developed letters for Selective Service notifications on behalf of the university, student notifications for registration, graduation and specific user guides for outside student services for the COM.I have created fliers for the school, personnel and professional use. I can modify PDFs and make them into fill-able forms. I can create professional reports in Access that will pull in query data. Professional ExperienceData Systems Coordinator,04 2009toCurrentPublic Storage Sarasota,FL,Ad-hoc reporting specific to the end user requests, annual and bi-annual reports for accreditation agencies for the College of Medicine and Life Sciences (COM) e.g. LCME, US News Survey and other outside reporting agencies.Schedule reports in Web Report LibraryUpdated Registrar s website daily until process was automated in 2012Extensive knowledge and use of Banner, e.g. All aspects of Grading, graduation processing, pop cell creation, report writing direct from Banner, registration, course creation, test score updates, leave of absence processing for the College of Medicine and Life Sciences, room scheduling, and clerkship modification requestsProvide services and assistance to COM Curriculum Committee, Promotion Committee, Student Affairs, Clerkship Directors and Coordinators, Dean s Office, Medical Admissions, AHEC Office, Graduate Medical Education Office, Pre-Clinical Medical Education Director, Office of Health Affairs, IT personnel, College of Graduate Studies, Interprofessional Immersive Simulation Center, Testing Center, College of Nursing, College of Pharmacy and Pharmaceutical Sciences, Treasurer s Office, Vice Provost Office and Financial AidRepresent the Health Science Campus Office of the Registrar at various meetings in the absence of a current Associate Registrar position (last vacated position was Health Science Campus Registrar)Produce degree and education verification for state licensure, letters of enrollment and good standing, track registration for third year medical students, monitor policy compliance, set Schedule of Classes for COM, and help with COM calendar for third and fourth year medical student clinical dates Education and TrainingMaster of Education Higher Education, Web Design,Expected intoThe University of Toledo-Toledo,OHGPA Presently pursuing an Associate in Technical Studies, majoring in Web Design with an expected date of graduation of Spring 2016 Master of Education in Higher Education, December 2014 The University of Toledo, Toledo, OH Associate of Applied Business in Computer Software Specialist Technology, August 2008,The University of Toledo, Toledo, OH Graduating Honors High Scholarship Associate of Applied Business in Information Service and Support, December 2008, The University of Toledo, Toledo, OH Graduating Honors High Scholarship Business,Expected intoThe University of Toledo-Toledo,OHGPA Associate of Applied Business in Programming and Software Development, The University of Toledo, Toledo, OH May 2009, Graduating Honors High ScholarshipBachelor of Science Environmental Sciences,Expected intoUniversity of Toledo-Toledo,OHGPA Bachelor of Science in Environmental Sciences, May 2002The University of Toledo, Toledo, OH SkillsAerospace, Associate, Bi, Business Intelligence, Financial Aid, Leave Of Absence, Life Sciences, Pharmacy, Point Of Purchase, Pop, Pre-clinical, Report Writing, Scheduling, Simulation, Testing, Access, Adobe Indesign, Adobe Photoshop, Correspondence, Crystal Reports, Data Analysis, Databases, Excel, Flash, Http, Indesign, Maintenance, Marketing Analysis, Microsoft Office, Ms Office, Outlook, Photoshop, Publisher, Sql, Visual Basic, Word, Software Development, Structured Software, Web Design, Environmental Sciences  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.