Professional SummaryI am a responsible and reliable person.. I possess exceptional customer skills, with several years experience in that field. I am goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. I am a good team player , honest. trustworthy and true. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Education and TrainingAssociate of Science Health Information Mngt,Expected in2005-Chattanooga State College-Chattanooga,TnGPA Status- Skill HighlightsStaffing management abilityProven patience and self-disciplineMotivation techniques specialistConfident public speakerSound decision makingStaff training and developmentConflict resolutionGovernment relations knowledgePatient-orientedPersonal and professional integrityRelationship and team building Professional ExperienceData Entry Records Clerk,09 2011-CurrentGardaworld Oakland,CA,Prepares source data for computer entry by compiling and sorting information establishing entry priorities.Processes customer and account source documents by reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.Maintains data entry requirements by following data program techniques and procedures.Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data combining data from both systems when account information is incomplete purging files to eliminate duplication of data.Tests customer and account system changes and upgrades by inputting new data reviewing output.Secures information by completing data base backups.Maintains operations by following policies and procedures reporting needed changes.Maintains customer confidence and protects operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed.Supervisor,03 2008-08 2011Healthlinc, Inc La Porte,TX,Transfer to Police Department 2011Avondale Head Start Chattanooga, Tn Responsible for maintaining a financially sound Food Service program.Responsible for menu planning that conforms to Federal and State regulations and providing nutritional and appetizing food.Oversee publication and distribution of menus.Facilitate departmental improvements through the creation of a positive work environment, analyzing program needs, and development of program goals and action plans.Responsible for assessing needs and developing specifications for competitive bids and requisitioning for all foods, commodities, supplies, and equipment.Responsible for determining staffing levels, hiring and supervision of employees, administering personnel policies, payroll preparation, employee contract management, and employee evaluations (including substitutes).Responsible for preparing program reports, compile and submit the School Meals Program with tallying the Year End Report, Provides regular training sessions for all food service employees in the area of food production, sanitation, point of sale software, USDA program regulations, etc..Prepares and administer the food service department budget, and evaluation of food service programs, supplies and equipment..Represents the District on appropriate committees and organizations.Performs other related duties or responsibilities as assigned by the Director of Finance.Monitor food production and service to assure that planned menus are followed and that substitutions comply with meal requirements.Maintain full production records on all meals.Recruits, interviews, tests, and selects employees to fill vacant positions.Medical Records Clerk,07 2004-09 2007Hospice City,STATE,Gathers patient information by collecting demographic information from a variety of sources interacting with registration areas and physicians offices retrieving information from automated printer.Maintains master patient index by completing assigned portion of daily audit trail corrects and communicates problems according to established procedures.Initiates the medical record by creating and processing the patient care record folder.Maintains record availability by processing charts into the department using chart mark-off procedures facilitating chart location activities.Retrieves medical records by following chart-out procedures documenting reasons charts cannot be retrieved for statistical and follow-up purposes.Delivers charts to assigned areas of the hospital by following established routing procedures.Keeps health care providers informed by communicating availability or unavailability of the record.Maintains quality results by following hospital standards.Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.Maintains patient confidence by keeping patient records information confidential.Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.Consults legal counsel to ensure that policies comply with federal and state law.Etc. SkillsExcellent interpersonal skillsCompassionate and trustworthyEffectively interacts with patients and families.Charting and record keeping  SEP  Requirement - Must have experience in FACETS.LeadExecute all or part of the business analysis on business featuresuser stories. Provide oversight when junior BAs are involvedResponsible for gathering and understanding of business needs and translating them into effective user storiesrequirements.Assist in the estimation, prioritization and implementation of cost-effective business process and system solutions.Work with Product Owner Business in prioritization and implementation of cost-effective business process and system solutions.On-boarding and mentoring BAsnew BAs into the organization.Proactively acquire BU domain knowledge and facilitate the growth of domain knowledge throughout the technical teams. Lead or support Knowledge management initiativesDevelop a strong understanding of the industry the organizational vision, mission, strategic goals