Professional SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core QualificationsCustomer Service Focused SAP Experience Organized Team leadership Typing 60 WPM Process implementation Data management Microsoft Office Suite Staff development Microsoft Outlook Experience10 2012toCurrentData Analyst Nashua,NH,Complete weekly financial reporting for multiple agents and upper management Calculate and disburse large dollar weekly funding to agent companies Load and maintain agent and customer contract information into our systems Internal and external customer service Field inbound calls from customers Process outgoing and incoming mailings Process customer s credit card, ACH, and check payments Respond to and track all credit chargebacks for our department within a tracking system I designed with IT team Respond promptly and accurately to email ticketing requests Created Sparta s first employee manuals including training and development Trained new employees and outside users on our PBS system Assist with meeting schedules and travel arrangements for the CIO Oversaw daily office operations for Sparta Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations Review multiple reports to determine the status of collections and agent reserve balances Effectively communicate with sales, marketing, management, and administrative teams on a daily basis Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Direct calls to appropriate individuals and departments.12 2009to10 2012Inventory PlannerLockheed Martin Corporation ,,Bel Ridge, M O Proactively managed multiple supplier lines for over two hundred locations within the SAP system Monitored inventory and placed orders to ensure proper stocking levels were maintained Managed a major line conversion from Metallics to L.H.Dottie Worked with branch, district, and corporate management on key inventory aspects Achieved and maintained exceptional performance numbers Internal and external customer service Completed new stock recommendation workflows Worked closely with suppliers to obtain special deals Developed and improved vendor relationships Reviewed forecasts and various reports to maintain proper inventory levels Eliminated excess and unwanted merchandise by working with suppliers to secure returns of DNO materials Recruited to Corporate Purchasing s Training Group in charge of training new employees and revamping training manuals Accepted into the Corporate Purchasing Leadership program (LEAP) designed to foster and develop future company leaders Member of the Positive Outlook Program (POP) responsible for organizing employee morale building events Assisted with planning and scheduling internal employee blood drives with the American Red Cross.12 2007to12 2009Purchasing AssistantAssurant ,,BelExpedited purchase orders Tracked inventory shipments Internal and external customer service Completed new stock recommendation workflows Prepared spreadsheets detailing item information Communicated with vendors regarding inventory needs Entrusted to mentor new hire Purchasing Assistants Completed reporting for Inventory Planners Receptionist duties Compiled and maintained up to date company information and contacts.05 2006to12 2007Office AssistantPacific Office Automation La Jolla,CA,Receptionist duties Prepared statements for billing company Completed insurance pre-certifications Scheduled patient appointments Promptly answered all incoming phone calls Followed up on patient billing questions Acquired and maintained patient charts Enforced high level of patient and office confidentiality Managed several physicians daily appointments and workflow Developed training, office, and procedural documents Assisted in completing employee evaluations Created and managed employee s weekly work schedules Managed inventory and office supplies Facilitated record retrieval and access by maintaining organized chart filing system Composed and drafted all outgoing correspondence and reports for physicians Oversaw daily office operations. EducationExpected intotoTechnical Diploma ,,GPA Expected inMarch 2006totoMedical Billing and Coding Sanford-Brown College,Collinsville,ILGPA Skillsaccounts receivable, administrative, billing, charts, conversion, credit, addressing customer concerns, Customer Service, Data management, email, filing, financial reporting, insurance, Inventory, inventory levels, invoicing, Leadership, Team leadership, marketing, materials, Medical Billing, mentor, access, Microsoft Office Suite, office, Microsoft Outlook, Outlook, organizing, Coding, Purchasing, Receptionist, reporting, researching, sales, SAP, scheduling, spreadsheets, Staff development, phone, training manuals, travel arrangements, Typing 60 WPM, workflow  SEP  ACCOUNTANT II At Folk Williams Financial Management, finances are the fuel that keeps our company moving. We are passionate about people who bring enthusiasm, integrity, positivity and drive to our team. Were looking for a qualified Accountant II to keep numbers and budgets on track with unwavering accuracy while maintaining our QUEST values through Quality, Understanding, Education, Strategy, and Trust. The most successful people will have a natural passion for accounting and a strong knowledge of the intricacies of assets, liabilities, profit and loss, tax liability, and other financial transactions within an organization. They will play an enormously important supportive role, keeping the financial outlook bright with precision and proactive measures. Responsibilities Day-to-Day ResponsibilitiesManage multiple client accounts and relationships with key business partnersFollow documented policies and proceduresTrack expenses, budgets, taxes, cash flows, invoices, receipts and other financial dealings of a companyMaintain and update records and reports for profit and loss, taxes, liabilities, assets, customers, and vendorsMonitor accounts payables and receivablesEnsure the financial transactions in assigned general ledger accounts are recorded in the general ledger in accordance with Generally Accepted Accounting Principles (GAAP)Perform mid-level general ledger account reconciliations, verify accuracy of data, and report, identify, and correct errors made by both internal and external personnel Financial ReportingSupport timely weekly, monthly, quarterly, half-year, and year-end financial close, including assigned journal entries, balance sheet account reconciliations, accruals, and overall maintenance of all operational management accounts Assist in providing schedules and commentary with respect to operating maintenance accounts results and variances, and with the production of working capital and cash-flow reportsPrepare special financial reports as requested by management by collecting, analyzing, and summarizing account information and trends Review, document, and resolve variances in monthly preliminary financial statements (Income Statement, Balance Sheet, Statement of Cash Flows) prior to distributionRun reports on an ad-hoc and a recurring basis with the ability to analyze the results and discuss with managementWrite report commentary and financial statement notesDevelop and present financial reports, data, and key findings that illustrates the financial story A Team-PlayerExemplify professionalism in all aspects of the role, including team and client interactionsUphold QUEST values Quality, Understanding, Education, Strategy, and TrustProvide exceptional communication and customer service Keep all lines of communication open, responding swiftly to requestsAdapt quickly to change and collaborate with team membersSupport client onboarding processes for client engagementsCreate and maintain key process flows related to the positionAssist with writing and updating departmental policies and proceduresIdentify ways to enhance processing efficiency and communicate suggestions for improvement to managementParticipate in recurring team and one-on-one check-in meetingsCommunicate with your manager regarding your established schedule and any potential capacity issuesEmbrace coaching and feedback provided by your manager and implement changes, as needed, to help meet individual, team and client goalsLead and manage special projects as assigned QualificationsBachelor s Degree in Accounting, Finance, Business Management or related field4 years of experience in Accounting, Bookkeeping, Finance, or Financial AnalysisKnowledge of GAAP (Generally Accepted Accounting Principles in the U.S.)Technologically savvy knowledge worker who seeks out technology solutions to business challengesProficient in Microsoft Office Suite (Excel, Access, Outlook, Word, PowerPoint) and QuickBooks Highly detail oriented and possesses strong organizational and interpersonal skillsSuperior analytical, data analysis, and problem solving skills Able to create financial presentations and clearly articulate, present, and illustrate the resultsComfortable and adept at preparing and presenting ideas and concepts to groups of people in both formal or informal settingsMust have a strong command of business English and offer a warm but business-like presence through the spoken word. Fluent interaction with all levels of management and clientsCapable of preparing standard correspondence using correct grammar, spelling and syntax, while providing accurate informationA strong ability to read and assimilate correspondence, policies, practices, and procedures from team members and clients A desire to grow through continued training Must reside in Atlanta, GA Preferred QualificationsActive pursuit of Certified Public Accountant (CPA) licenseQuickbooks CertifiedFinancial Reporting Software (Syft Analytics, Macabacus)Experience in audit accounting, bookkeeping, payroll, andor production accounting a plus Benefits401(k) 401(k) MatchingHealth InsurancePaid Time OffWorkLife Balance Full-Time In-PersonHybrid Must reside in Atlanta, GA