SummaryExperienced Data Analyst who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sized. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge. SkillsTechnical help desk experienceDatabase designExcellent communication skillsStrong analytical skillsTechnical specification creationLAN WAN Network upgradesEnterprise TechnologyExcellent diagnostic skillsCross-tier components implementation Experience08 2016to09 2016Data AnalystLockheed Martin Corporation Jacksonville,FL,Worked with SAP removing duplicates.Worked with CRM interface to correct data.Analysis of customer data.Assisted with cleaning 442 ,000 customer account records.Extract Install Base data from the centralized repository and evaluate prioritize refresh opportunities based Developed and implemented complex Internet and Intranet applications on multiple platforms.Performed analysis and identified cost saving opportunities and potential program enhancements.Certificate of Completion - Architectural Drafting(AutoCAD) and Civil Engineering.11 2015to07 2016Business AnalystHalo Branded Solutions Toledo,OH,Extracted Install Base data from the centralized repository and evaluate prioritize refresh opportunities.Packaged prioritized customer data for inside field sales consumption.Managed research and reporting of customer install base for BDM Sales team.Created metrics associated with funnel build and conversion rates and value.General field and inside sales support.Daily use of SAP to pull serial data to create client reports.Daily use of Sales Force to create and maintain client account information.Excel used daily to analyse and create client reports. Microsoft Server used in conjunction with Access to pull large data sets for analytical reporting.02 2009to07 2015Data AnalystLockheed Martin Corporation San Antonio,TX,Excel and Access reports creation.Acted as a question answer source for client.Maintained client Database.Identified process inefficiencies through gap analysis.Performed monthly data cleanup of all Carrier invoices input into system.Recommended operational improvements based on tracking and analysis.Performed analysis and identified cost saving opportunities and potential program enhancements.01 2006to01 2009Database AdministratorLockheed Martin Corporation Vineyard,UT,Acted as a question answer source for client.Was responsible for monthly analysis of data input.Analyzed and made recommendations on data when necessary.Was responsible for monthly metrics reports.Was responsible for process improvements.Was responsible for root cause and corrective action analysis. AccomplishmentsLed a 6-person team of multi-country analysts in completing a 400 million Asset Recovery project.Led team to meet 100 of SLAs by streamlining business processes and identifying areas for improvement.Boosted customer service ratings by 90 by developing new processes and improving work flow. Education and TrainingExpected intoto Architectural DesignNew York Institute of Technology-New York,NYGPA Fine Arts courseworkEmphasis in Architectural DesignArts Education courseworkEconomics courseworkComputer Information Systems coursework2D and 3D design courseworkExpected intotoCertificate of Completion CADPorter Chester Institute-Stratford,CTGPA Emphasis on Automated Computer Aided DraftingCoursework included Manual Drafting and Civil Engineering focusElectrical, Mechanical and Structural Engineering courseworkComputer Information Systems courseworkConstruction training2D and 3D design courseworkCourse on Lighting Design  SEP  Experienced in Salesforce Industries Communications cloud.Certification a plus 10 years in SFDC 5 years of experience in Telecom domain solutioning for Quoteto Cash Architect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs. Solution design of custom solutions on the Vlocity platform Strong understanding of Salesforces capabilities and limitationsand can clearly communicate those to customers. Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business on Guide the onsite-offshore development team in translating thesolution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com projectlifecycle Experience reviewing and documenting code Knowledge on Source Control amp deployments to higher environments