Career OverviewOver 5 years of experience in a technical support role, electro mechanical maintenance, IT, and customer service, Exceptional in troubleshooting, installation, configuration, and desktop hardware support, OS support for ATM s. Proficient in the installation of customer proprietary software on different PC s. Performed preventive maintenance on equipment when performing site visits. Provided technical support and training for other technicians within the company across the country as well as customers. Knowledge of LAN WAN and printer network setups. Knowledge of Active directory user setup. Strong attention to detail. Very well organized and able to escalate to the proper channels on issues that need more resources. QualificationsMS Win 2000, XP, 7, and 8.1Other Applications MS Office Suite 2003 2007 and 2010, Excel, Word, Power Point, Outlook Desktop Support, TCP IP, DNS Configuration, Network setup, Pinging, LAN WAN Configuration, PC hardware and operating systems maintenance and troubleshooting, Network Security, Able to provide tech support over the phone, Familiar with servicing printers. Strong analytical skillsProficiency in TCP IP protocolsExcellent problem solving skills Work Experience09 2011toCurrentData AnalystC.H. Robinson Worldwide, Inc. Omaha,NE,LEAN trained on process improvement for developing new GEN paperwork process.Currently analyze data for changes, adds, and deletes onto the transaction switch.Verify to make sure all data elements related to their account is correct prior to the system change.Also provide technical support to ATM clients and vendors.Help customers trouble shoot minor issues with their ATM s to minimize down time.Also provide hardware and software support to customer vendor to help resolve technical issues.Managed network platform conversion for ATM clients from one processor to another migrating 1,000 terminals in 6 months.Also provided support for ADA compliance standards for all ATM clients.08 2008to01 2011Field Service ManagerDish Network Corporation Spokane,WA,Managed 37 technicians between Texas and Oklahoma.Assisted with 7 ATM software and hardware upgrades for financial institutions.Provided customer support for ADA compliance standards.Also performed upgrades from software to hardware to make ATM s ADA compliant.Provided tech support for both customers and technicians across the country.Performed work load balance between other technicians with my service area.Prioritized service calls to meet customer SLA s Hired and trained new staff when necessary.Traveled to other areas for tech and customer visits or to provide support on ATM s that have been down for long periods of time.Met with area tech leads every other week via conference calls to discuss any issues or changes coming to any of the areas.03 2008to07 2008Customer Service TechnicianAmetek, Inc. Warrendale,PA,Performed software and hardware maintenance on Wincor ATM s.Used diagnostic software on PC s to troubleshoot hardware issues on ATM s to help pin point where errors could be found.Performed PM s on ATM s when time permitted to prevent calls backs.03 2005to03 2008Sr Field Customer Service EngineerHyperoptic Field,KY,Provided leadership to technicians in the Houston area and other areas that didn t have any leadership.Helped hire and train new technicians across the country.Help support 6 hardware and software upgrades for financial institutions.Provided tech support for both customers and technicians across the country.Prioritized service calls to meet customer SLA s.Traveled to other areas for tech and customer visits or to provide support for on ATM s that have been down for a long period of time.Performed PM s on ATM s and their PC s if time permitted to prevent call backs.02 2004to03 2005Customer Service EngineerTecniflex City,STATE,Serviced bank pneumatic tube systems for financial institutions.Serviced safe electronic and mechanical locks.Opened safety deposit boxes for financial institutions when requested.Performed PM s on safe doors every 6 months.Serviced ATM machines and PC s. Education and TrainingExpected in1996totoAssociates Applied Science Electronics EngineeringItt Tech-Houston,TxGPA Applied Science Electronics EngineeringExpected in2017totoBachelor of Science Information SystemsUniversity of Houston Downtown-Houston,TXGPA SkillsADA, ATM, balance, hardware upgrades, hardware, conversion, clients, customer support, DNS, doors, financial, LAN, leadership, mechanical, Excel, MS Office Suite, Outlook, Power Point, Win 2000, Word, Network setup, Network Security, network, Operating Systems, PC s, PC hardware, printers, process improvement, safety, SLA, Spanish, switch, TCP IP, technical support, tech support, software support, Desktop Support, phone, troubleshoot, troubleshooting, upgrades, WAN  SEP  About Vaco Vaco provides expert consulting, permanent placement, executive search, and strategic staffing for companies around the world, in the areas of accounting, finance, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business. About the Company Renewable Energy Production Company Title Staff Accountant, Portfolio Reporting Salary 55-93k (DOE) Responsibilities The Accountant position will be responsible for the accounting, coordination and compilation of audit requests, analysis and financial reporting, as required. This position will assist in the preparation of balance sheet account reconciliations, accrual management, profit and loss analytics, statement of cash flow analysis (if applicable), and financial statement reporting (in eitherboth US Generally Accepted Accounting Principles, known as GAAP , or International Financial Reporting Standards, known as IFRS ) to various internal and external stakeholders. Actively participate in the monthly, quarterly and annual close process and ensure assigned tasks are completed timely and accurately.Assist with assigned schedules, including workpapers managed in Prosystems, ensuring relevant account reconciliations are completed timely and accurately Ensure timely completion of monthly ProSystems binder, as assigned.Assist in completing quarterly reporting packages, clearing of BOFC controls and coordinate receiving audit requests from other business segments Provide support to other corporate finance groups, as requested Reconcile intercompany relationships and balances, including research and resolving discrepancies Performs other duties and tasks as assigned by Lead Senior Accountant or hisher designee.QualificationsBachelor s degree (or equivalent) in accounting or finance required.A minimum of 0-3 years experience working within an accounting department (preferably mid-size to large company), andor in public accounting.Benefits 401(k) matchingDental insuranceDisability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceWork from home