SummaryExperienced Data Analyst who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sized. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge. SkillsTechnical help desk experienceDatabase designExcellent communication skillsStrong analytical skillsTechnical specification creationLAN WAN Network upgradesEnterprise TechnologyExcellent diagnostic skillsCross-tier components implementation Experience08 2016to09 2016Data AnalystLockheed Martin Corporation Jacksonville,FL,Worked with SAP removing duplicates.Worked with CRM interface to correct data.Analysis of customer data.Assisted with cleaning 442 ,000 customer account records.Extract Install Base data from the centralized repository and evaluate prioritize refresh opportunities based Developed and implemented complex Internet and Intranet applications on multiple platforms.Performed analysis and identified cost saving opportunities and potential program enhancements.Certificate of Completion - Architectural Drafting(AutoCAD) and Civil Engineering.11 2015to07 2016Business AnalystHalo Branded Solutions Toledo,OH,Extracted Install Base data from the centralized repository and evaluate prioritize refresh opportunities.Packaged prioritized customer data for inside field sales consumption.Managed research and reporting of customer install base for BDM Sales team.Created metrics associated with funnel build and conversion rates and value.General field and inside sales support.Daily use of SAP to pull serial data to create client reports.Daily use of Sales Force to create and maintain client account information.Excel used daily to analyse and create client reports. Microsoft Server used in conjunction with Access to pull large data sets for analytical reporting.02 2009to07 2015Data AnalystLockheed Martin Corporation San Antonio,TX,Excel and Access reports creation.Acted as a question answer source for client.Maintained client Database.Identified process inefficiencies through gap analysis.Performed monthly data cleanup of all Carrier invoices input into system.Recommended operational improvements based on tracking and analysis.Performed analysis and identified cost saving opportunities and potential program enhancements.01 2006to01 2009Database AdministratorLockheed Martin Corporation Vineyard,UT,Acted as a question answer source for client.Was responsible for monthly analysis of data input.Analyzed and made recommendations on data when necessary.Was responsible for monthly metrics reports.Was responsible for process improvements.Was responsible for root cause and corrective action analysis. AccomplishmentsLed a 6-person team of multi-country analysts in completing a 400 million Asset Recovery project.Led team to meet 100 of SLAs by streamlining business processes and identifying areas for improvement.Boosted customer service ratings by 90 by developing new processes and improving work flow. Education and TrainingExpected intoto Architectural DesignNew York Institute of Technology-New York,NYGPA Fine Arts courseworkEmphasis in Architectural DesignArts Education courseworkEconomics courseworkComputer Information Systems coursework2D and 3D design courseworkExpected intotoCertificate of Completion CADPorter Chester Institute-Stratford,CTGPA Emphasis on Automated Computer Aided DraftingCoursework included Manual Drafting and Civil Engineering focusElectrical, Mechanical and Structural Engineering courseworkComputer Information Systems courseworkConstruction training2D and 3D design courseworkCourse on Lighting Design  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred