Professional SummaryCustomer Service Representative motivated to maintain customer satisfaction and contribute to company success.with a highly effective communication style. Skill HighlightsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitude Work Experience08 2015toCurrentData EntryUl Marietta,GA,Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.10 2012to08 2015Customer ServiceHd Supply Baytown,TX,Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Resolved product policy issues and shared benefits of new technology.Assisted customers with store and product complaints.07 2009to09 2011Front DeskSunrise Senior Living Saddle River,NJ,Scheduled and accompanied clients to medical appointments.Performed clerical duties, such as word processing, data entry, answering phones and filing.Maintained accurate records of patient care.Verified that information in the computer system was up-to-date and accurate. SkillsTyping, Microsoft Word, Power Point and Excel Education and TrainingExpected in2008toto FLORIDA CAREER COLLEGE-Lauderdale Lakes,FLGPA Expected in1 2007toto Seagull High-,GPA  SEP  Kindly focus on the highlighted skill in the below requirements. Position Salesforce BALocation Phoenix or Salt Lake City (Onsite) Key Skills 10 years of overall experience 5 Salesforce Certification 5 years hands on experience as Business Analyst BFSI domain experience is preferred