Professional ProfileExpert in Functional Testing .6-Year Record of Proven ResultsSenior software QA testerwith full system development life cycle experience, including designing, developing and implementing test plans, high level calendar test cases and test processes with attention to detail resulting in high quality Change Request and production change implementationsHands-on technology professionalaccustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, system testing, user-acceptance testing and production certification testing.Backed by strong credentialsincluding a Bachelor s degree, certificate in business management and advanced command of various testing tools, agile methodologies and cross-platform skills in Windows, and Unix. Summary of SkillsTest Plans, Cases ProcessesFunctional RequirementsDocumentationScrum Agile MethodologiesUI Compatibility TestingTest strategiesDefect Bug TrackingUAT and System TestingTesting AutomationRegression negative testingData interface and migration testing EducationAll India Institute of Management StudiesChennai,Expected inMarch 1999 Diploma Business Management-GPA Business ManagementL.A.D College of Commerce and ScienceNagpur,Expected inJune 1997 Bachelor of Commerce Accounting-GPA Accounting ExperienceGeneral Dynamics-Senior Software Quality Assurance TesterPatuxent River,MD,07 2014-CurrentServe as a key member of Quality Assurance team for a leading Amdocs telecom customer (T-Mobile).Worked on various front end Amdocs modules including web, CRM, ordering and billing.Key responsibilities include Testing of APIs, Web, widgets and batch jobs (Unix) across modules as part of the system test Production testing teamsCreate test designs and execute software test plans, cases and scripts to uncover, identify defects in parallel to UATDocument software defects using bug tracking system(QC ALM) and report defects involving program functionality, output, online screen and content to software developersData creation and analysis.Validation of XML data in the outcome of testing as per business requirementsLogs validations in batch Hotfix (patch) packages testing to productionIdentified and pointed out design gaps during testing of major CRs. Communicated effectively with developers and became a go-to-tester for challenging test cases.Certified patches to productionDeliver QA reports and statuses as requiredPost release production sanity testing during releases identifying defects in productionConduct formal high level calendar design reviews with Customer IT operations and business groupsProvide knowledge transfer to offshore peers.Pae Government Services Inc-QA Tester (Senior SME)Camp Lejeune,NC,08 2013-07 2014Worked across testing various Amdocs applications for a leading Amdocs customer (Metro) like API, Payment module, ordering (ASAP).Key member in the production testing team holding following responsibilities -Production hotfix patch testing for front end and batch applications.Was instrumental in identifying critical escaping defects to production during new release sanity and became a key tester for major new releases.Galaxy Solutions-QA Tester (Senior SME)Nashville,TN,04 2011-08 2013Part of the Change Request testing teamLearned very quickly to become a key iCare(CRM)testing team member which was the latest Amdocs CRM release and a major upgrade for the client.Designed test calendars and test cases designTest calendar reviews with internal development teams and client as requiredAssisted with user-acceptance testing and defect tracking for new software releases.Provided recommendations for resolving defects.Executed regression suite adding new test cases based on lessons learnt from production and also from new Change requestsPart of Automation team creating Amdocs iCare module automation test cases using QTP.AMDOCS-Operations SchedulerCity,STATE,07 2010-04 2011As a new team member in the operations group quickly learned all the operational tools available to run billing operations for one of the largest Amdocs customers.Became one of the dependable team member individually managing batch operations and critical billing runs with millions of subscribersValidate checklist prior to batch End of Day runsPrepare and build MAPs to run End of Day and other batch jobs Run scheduler and check job logs.Provide first level of triage to jobs failing in production.Follow escalation procedures in place to get development involved and resolve production job failures in a timely mannerProvide reports on job failure success report trendsMaintain issues list each day and follow up with development teams including action items.ACCENTURE-QA TesterCity,STATE,11 2006-06 2007Analyzed and interpreted test data and prepared technical reports.Prepared detailed test cases by understanding the business logic and user requirements for testingDocumented the test cases in Testing tool Prepared and executed test cases manually for different modulesResponsible for development of test plan and test cases and checking the screens for Quality AssuranceValidated the application according to client requirementsIdentified errors, issues and documented the defects. Technical SkillsHP Quality Center, SoapUI, SQL, XML, Windows, Linux, Unix, QTP. Understanding of C, C  SEP  Purpose StatementThe Software Engineering Manager will be responsible for hiring and leading technical teams within our digital IT department. This leader should have a vision and technical understanding for modernizing internal software infrastructure and coordinating with and insourcing from external vendors. The position will oversee a staff of internal and consultant developers and will be responsible for architecting and delivering prioritized cross-functional software development needs across websites, portals, CRMs, and ERP platforms. This person should be experienced at developing and following best practices in agile methodologies, building secure applications according to modern best practices. An analytical mindset and ability to resource effectively will be essential for this role. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Responsibility to analyze, architect, design, develop and support all software application systems.Lead software development team to develop, document and maintain modern web-based applications. Develop and manage software engineering applications utilizing standard development tools.Develop and implement software engineering plans appropriately.Manage all software engineering schedules, budget, and resource allocation.Manage joint development with 3rd party vendors as well as outsourced development.Assist software development team to attain optimal team performance through removing technical obstacles.Help improve team processes and handle resource conflicts when they arise.Provide leadership, development, and technical vision to the engineering team and consultantscontractors across different geographic locations.Collaborate with product teams on priorities, along with infrastructure and security teams for best practices. Skills and Abilities.Strong leadership, communication, organization, and problem-solving skills.Must be highly organized with the ability to effectively prioritize work.Expertise in web-based 3-tier application and security architecture.Experience building consumer-facing web and mobile software solutions at scale, within the agile framework.Ability to influence and adapt to continuous improvement driven change. Qualifications Education Experience.A BSMS degree in Computer Science, Software Engineering, or related field.5 years of technical resource supervision or management experience.10 years of hands-on professional coding experience.Experience with change management and agile methodologies. Experience with waterfall methodologies would be helpful.Knowledge of common security vulnerabilities and how to mitigate them.Experience with techniques such as input validation, encryption, and secure authentication.Experience with security and compliance. Understanding of data privacy regulations such as GDPR and experience in ensuring applications comply with accessibility and security standards.Strong knowledge of PHP. Experience with CMS systems such as WordPress, Drupal, Shopify, Squarespace, and Joomla.Deep understanding of PHP frameworks such as Slim, Laravel, and Symfony.Good understanding of JavaScriptNode and JavaScript frameworks, such as ReactReact Native, Sencha, Vue.js, etc.Experience with relational, NoSQL, and key-value databases such as MySQL, MongoDB, and Redis.Excellent knowledge of API development. Experience with RESTful APIs using OAuth2JWT tokens and an understanding of the efficient delivery of payloads for mobile devices.Modern understanding of web markup, using HTML5, CSS3, and other related technologies such as Babel, Webpack, TypeScript, LESSSASS, etc.Proficient with GitMercurialSVN.Experience with Docker for containerization for orchestration.Proficiency in writing unit tests, integration tests and end-to-end tests. Familiar with testing frameworks such as PHPUnit, Jest, or Mocha.Experience with Atlassian suite of tools (Jira, Confluence, Bitbucket).