SummaryEmployed by the U.S. Navy as a Civilian Electrical Engineer Customer Advocate for 33 years. The first 6.5 years were spent working at Norfolk Naval Shipyard focused on electrical power generation and distribution for large ships (i.e. Aircraft Carriers, Amphibious Vessels and Nuclear Cruisers). The remainder of service was with the Combatant Craft Division (CCD) of the Naval Surface Warfare Center, Carderock Division, Norfolk Detachment. Initial employment was for the development of acquisition electrical specifications for vessels and then the subsequent source selection and construction testing oversight of those vessels. Significant vessel acquisition involvement included the Navy 170 Coastal Patrol Boat the Mark V SOC the Army 60 Small Tug the Army 115 Ton Barge Derrick (Lead Engineer) and the Army 324 Logistic Support Vessel. In addition I was involved in various other small craft procurement and vessel modifications. In December of 1999 I was designated as the single point of contact for all Army watercraft efforts which evolved into the Customer Advocate Position overseeing all Army work with the Carderock Division which grew to approximately 40 million annually. In February of 2012 transitioned to performing only engineering duties. HighlightsProject managementComplex problem solverProject Financial ReportingUnderstand Federal Government Funding TypesDevelop Acquisition specificationsDesign vessel electrical systems, AC and or DC ExperienceCustomer Advocate Electrical Engineer,11 1999-01 2012Donan Solutions Llc Salt Lake City,UT,40 hours per Week ND-850-4 last promoted Not Specified permanent employee not on a temporary promotion NSWCCD , Robert Bradford, XXX-462-4707 may contact supervisor.Served as the Division Coordinator Customer Advocate to the US ARMY, December 1999 thru February 2012.Serve as the primary day-to-day interface between the US Army and NSWCCD, and oversee all aspects of customer relationship management and customer satisfaction.I work with the customer to understand their long range customer needs, priorities, technical challenges and requirements and translate this understanding into a useful forecast to guide WCE, Division and WC planning for workload, funding, workforce size and shape and technical facilities.I accept work and assign it to the Division team(s) best suited to perform the work in accordance with WCE and Warfare Center (WC) guidance so that the right work is executed at the right place.Work closely with customers, other program Customer Advocates (CAs) and appropriate Division representatives to clarify customer requirements and define tasks, develop costs estimates and work schedules, and produce proposal documents.Monitor the work in the Divisions to help ensure that the tasking is being executed in accordance with customer requirements, working with customers and line managers to resolve issues, assist in modifying requirements, refine tasking and recalibrate customer expectations as programs evolve.Responsibilities include Program Management oversight functions for Projects tasked to the organization including Contract Management, Systems Engineering and Risk Management, Developing monthly tasking status report including task progress, and financial status.In addition, lead Configuration Control Board and Configuration Management on behalf of the Army and serve as Deputy of Technology for the US Army Watercraft Systems.Electrical Engineer,01 1989-11 1999Donan Solutions Llc San Diego,CA,40 hours per Week ND-850-4 last promoted Not Specified permanent employee not on a temporary promotion NSWCCD, Tarawa Ct, Norfolk VA Kenneth (Kip) Davis may contact supervisor.Electrical Engineer Duties and Responsibilities Responsible for performing a variety of program project management and or complex engineering technical R D T E tasks for assigned electrical or electronic systems and equipment.In some instances where the interfaces between electrical and mechanical systems overlap, the work may entail engineering evaluation of the entire system.Sometimes tasks require planning and execution of research, development, investigations, analyses and or testing to determine design and performance requirements to identify deficiencies and or provide improvements in design, affordability, operation, maintenance, safety, and supporting technical and logistics documentation.The duties are dynamic and fluctuating, depending on the requirements of the specific programs or projects assigned.These duties require individual effort, managing the efforts of others and teaming with other technical resources within and outside the Division.Skills utilized include team leadership conflict resolution financial management planning, establishing, coordinating, reviewing, and administrating programs technical and programmatic decision making contractual procedures and strong communication and interpersonal skills are required.In addition a broad and detailed knowledge of craft hull, mechanical, electrical, electronic and mission systems integration and systems engineering is performed.Specific Projects Co-Project Engineer for the LSV7 Program, including Program management financial management developing electrical specification developing general acquisition documentation and performing source selection.BD 115 Ton Procurement Project Engineer including Program management financial management developing electrical specification source selection overall contract construction oversite, including design review, technical authority, testing oversight etc.10M RIB Design Build, Electrical System design MK V Procurement including Assistant program manager electrical specification development development of various acquisition documents source selection onsite construction oversight of one of three prototypes and electrical construction oversight of production craft.SURC Design, electrical system design PC Procurement, source selection, electrical construction design review and oversight.Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.Designed and implemented electrical equipment, facilities and systems for commercial and domestic purposes.Collaborated with mechanical engineers to resolve product development and maintenance issues.Collaborated with engineers and customers to discuss existing and potential engineering projects and products.Effectively managed resources, created project schedules and maintained department budgets.Maintained open and effective communications with project teams to increase productivity.Drafted and submitted Engineering Change Orders for review.Prepared daily project status updates to keep staff up-to-date on program changes and task requirements.Worked efficiently under strict deadlines to make sure that new products were available for scheduled public releases.Provided hands-on technical support, advice and mentoring to all levels of personnel.Electrical Engineer,05 1982-01 1989Norfolk Naval Shipyard City,STATE,45 hours per Week GS-850-12 last promoted Not Specified permanent employee not on a temporary promotion Norfolk Naval Shipyard, Jack Hood may not contact supervisor.Duties and Responsibilities Assigned to the surface ship power and lighting branch.Cognizant over ship service generators, diesel generators, switchboards, switchgear, power distribution, lighting distribution, degaussing systems and cathodic protection systems.Duties Included On-site waterfront technical support to production shops in the investigation of malfunctions and the troubleshooting of systems and equipment Preparation of shore power procedures for interfacing ships with the shipyard power distribution network Development of in-depth written repair procedures for complex equipment overhaul Preparation of test procedures and technical review of test data Development of wireway plans for Selected Restricted Availabilities (SRA) and Complex Overhauls (COH) Pre-overhaul inspection of electric plant operation Preparation of memoranda to ensure coordination of codes Procurement of materials and services as require to ensure overhauls repairs are completed on schedule Development of design modifications to correct or upgrade inadequate system conditions Review and development of proposed changes to Electric Plant Installation Standard Methods Inspection of new construction wireway installation.Specific Assignments Lead Electrical Engineer for COH of USS AMERICA (CV-66) (Letter of commendation received) Development of wireways for USS ARKANSAS (CGN-41) Development of wireways for USS TEXAS (CGN-39) NAVSEA Cable Safety Program (received certificate of achievement) Wireway inspection of USS SAFEGUARD (ARS-50) Ensured the completion of installation of wireways aboard the USS VIRGINIA (CGN-38) steam testing of the USS VIRGINIA (CGN-38) Steam testing of the USS CORAL SEA (CV-43) Pre-overhaul inspection of test of USS VIRGINIA (CGN-38) Testing of amplidynes for USS VIRGINIA (CGN-38) Testing of amplidynes for USS SOUTH CAROLINA (CGN-37) Steam testing of the USS SOUTH CAROLINA (CGN-37) Steam testing of the USS SAIPAN (LHA-2) USS NAHOKE (YTM-536) propulsion generators alignment fine tuning and operation Testing newly installed Woodward Governor 2301s installed on USS AMERICA (CV-66) Complete overhaul and testing of Jet Engine Crane aboard the USS KENNEDY (CV-67) Developed computer program to perform power analysis on USS CORAL SEA (CV-43) . EducationBachelor of Science Electrical Engineering,Expected in1981-University of Michigan-Dearborn-Dearborn,MIGPA Status-High School Diploma ,Expected in1 1977-Cherry Hill High School-Inkster,MIGPA Status-Professional Training ,Expected in--,GPA Status-Marine Propulsion and Control School, 17 September 1982 Electrical Distribution and Control Equipment Maintenance School, 16 July 1982 Woodward Governor System School, 1 October 1982 Test Data Acquisition and Processing for Instrumentation Systems, 16 March 1990 Managing Total Quality, 1995 Systems Planning, Research, Development, and Engineering Process, 1998 Seven Habits of Highly Successful People, 14 July 2001 Successful Communication Skills, 23 January, 2001 Project Management and Leadership Course, 2 August 2002 Human Systems Integration Course, 11 March 2004 Effective Briefing Techniques, 4 November 2004 Customer Advocate Training, 22 April 2005 Ethics Training for Acquisition and Logistics 27 April 2005 Communication Skills for Resolving Conflict, 24 September 2007 SkillsArmy, Cable, clarify, Communication Skills, interpersonal skills, Configuration Management, conflict resolution, Contract Management, CORAL, customer relationship management, customer satisfaction, Data Acquisition, decision making, documentation, Engineer, financial, financial management, team leadership, lighting, Logistics, Managing, materials, mechanical, Naval, network, Procurement, Program Management, progress, Project Management and Leadership, project management, promotion, proposal, Quality, repairs, Research, Risk Management, Safety, specification, supervisor, System design, Systems Engineering, Systems Integration, technical support, troubleshooting, upgrade, written  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 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