SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company s goals. HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs MinitabAS400Query LanguageUNIXPresentation Microsoft PowerPointWiresharkFile Management EducationDeVry UniversityOrlando,FLExpected in2014 Bachelor of Science Network and Communications Management-GPA GPA 3.87 4.0 Dean s ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012 Associate of Science Network System Administration-GPA Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996 High School Diploma General Education-GPA ExperienceAaron s, Inc-Data Analyst Integrity SpecialistCovington,LA,12 2014-02 2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03 2010-01 2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan s Roadhouse-Cook WaiterCity,STATE,06 2007-01 2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner. SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server  SEP  Primary PurposeThe JPI Group is seeking a Business Analyst (BA) to join our rapidly growing team. The successful candidate will provide analytical support for our utility-led energy efficiency incentive programs by collecting, analyzing, and reporting program data. This role will also serve as the programs point of contact with IT Teams to manage, improve and test program databases. Tasks May IncludeCompile and analyze program and project level data such as energy savings, incentives, and application statusDevelop and run reports, processes, graphs, and dashboards to track key program performance metrics, including forecasting energy savings, tracking budgets and client invoicesDevelop, streamline, document, and automate program processesUtilize group-wide and ad hoc databases for analysis and reportingPerform a critical analysis of program data to identify operational and data anomalies and exceptionsQuickly translate data and accompanying analysis into internal, client, and management presentationsManage and perform quality control on reports and analysesManage backend processes to provide cadence reporting to the client and in-house finance and accounting teamsNotify manager of projected anomaliesPrepare backend data to make ready for other parties to processFollow and enforce QAQC processesAssist with trade ally managementDocument role to ensure continuity of workManage small initiatives to completionContinuous improvement of backend tools and client deliverablesOther tasks as neededWhat were askingBachelors degree in the analytic discipline.Three to Five years of experience compiling and analyzing data and producing data-intensive reportsHigh attention to detail and reporting precisionUnderstanding of and management within large utility-client bureaucraciesA proven and demonstrable grasp of data analysis tools such as Power BI, Oracle, SQL Server, Excel or equivalentHigh Degree of Proficiency with Excel inclusive of Pivot Tables, Data Management Tools, and advanced formulas and functionsDemonstrated analytical abilities to develop and implement resolutions for business challenges and issues.Willingness and ability to travel, via airplane, as required up to approximately 10 of the year.Preferred SkillsFive to Eight Years of energy efficiency experiencePrior experience in market research inclusive of market analysis, market assessment, and market segmentationFamiliarity with energy savings analysis and modeling toolsProficiency in and understanding of accounting concepts (invoicing, accruals, forecasting, etc.)Familiarity with data reconciliation applications (e.g. month-end accounting reconciliations, accruals, inventory reconciliations, etc.)Excellent oral and written communications skillsPrior participation in complex database management system projects. Experience with JIRA is desiredPrior project experience in data mining andor analytics initiativesPro-active approach to the analytical tool and analytical model developmentPositive, collaborative, and team-oriented attitudePassion for energy and sustainability