Professional ProfileHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. QualificationsMicrosoft Office suite, SQL, UML tools, Veritas Backup Exec, Quick books ExperienceAsset and Data Analyst,06 2006to12 2006Hca ,,UKNational Grid Metering is a subsidiary company of National Grid (formerly known as Transco Plc) and provides metering and meter reading services in the regulated gas metering market.National Grid currently owns around 21 million gas meters - about 99 of all such meters in Great Britain.Their activities broadly cover Asset procurement and logistics management, Meter installation, exchange and removal, Customer Service provision.Streamlined team operations by re-engineering and documenting processes, and designing training material thereby enhancing team productivity saving time utilization by 50 .The tasks managed were as follows -.Supporting MIMS and CorVu software interfaces.Entering and reviewing data with high accuracy in SAP and MIMS software.Providing MIMS and CorVu training to the team and preparing quality hand-outs for training.Generating Asset Management Reports using MS Excel and MS PowerPoint.Data extraction and analysis using MS Excel.Liaising with other teams within and outside National Grid to ensure regular maintenance of company owned assets took place.Organising and conducting meetings with stakeholders and subject matter experts and summarising minutes of meeting.Interviewing candidates for the team and induction of newly joined team members.Product Support Analyst,11 2003to09 2005Foundation Capital ,,INDIASymantec (which had partially acquired Veritas Software) is a global leader in infrastructure software.The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance.Headquartered in Cupertino, Calif., Symantec has operations in 40 countries.Pioneered the development of Case Management Guidelines Handbook within a team, defining end to end case management and documentation processes to facilitate technical support staff handle and document customer calls cases with precision until closure.The tasks managed were as follows -.Design and Implementation of Backup Restore strategies.Backup Exec software installation, device, and media management.Researching and troubleshooting backup restore issues, and device and media issues to provide solutions.Disaster Recovery of domain controllers, Exchange storage groups and mailbox recovery.CRASH DUMP analysis of servers with booting issues and Event ID analysis.Documentation of the problem and solution to build a knowledge base.Following standard procedures to escalate unresolved issues to appropriate internal teams on a timely basis.Writing technical notes and white papers.Customer Engineer,09 2000to11 2003HCL INFOSYSTEMS LTD ,,INDIAHCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origin in 1976.HCL has been providing services in Systems Integration, IT consulting, packaged support services etc.to corporates and private industries, including banking and financial institutions.Consistently delivered quality customer service and added value to company s revenues.Following is a summary of the roles and responsibilities at HCL -.Led a team of 4 engineers at National Chemical Laboratory, Pune to provide technical solutions to end users.This involved understanding user requirements, supporting Windows 2000 servers, validation of complaints, assignment of targets to engineers, work analysis, receiving feedback and taking corrective measures, and generating monthly reports.Involved in defining monthly and annual support targets, work allotment to engineers, administering the support operations to meet the SLAs, documentation and analysis of the support calls on monthly basis, customer, and vendor co-ordination, identifying and widening business opportunities for the organization.Installation of HP-UX 11.0, disk configuration, user management, loading of patches and troubleshooting.Active Directory implementation and administration.Implementing domain and local policies, Group policy management, User, and group management.Installation, configuration and troubleshooting of Windows Server and Desktop edition, configuration of a list of peripherals and troubleshooting.System Administration Tasks like User administration, E-mail administration, printer, and backup administration. EducationPost Graduate Diploma Business Administration (Finance, General),Expected into-,GPA Business Administration (Finance, General)Bachelor of Engineering Electronics and Telecommunications,Expected intoPune University-,GPA Electronics and Telecommunications SkillsActive Directory, Asset Management, Backup Exec, Backup, banking, Business Analyst, Case Management, CA, consulting, Customer Service, designing, Disaster Recovery, Documentation, E-mail, financial, Financial Accounting, HP-UX, logistics management, notes, market, meetings, Microsoft Certified Professional, MS Excel, Exchange, Microsoft Office suite, MS PowerPoint, Windows 2000, MIMS, Payroll, peripherals, Plc, policies, printer, processes, procurement, quality, Quick books, reading, receiving, re-engineering, Researching, SAP, servers, software installation, SQL, Symantec, System Administration, Systems Integration, tax accounting, technical support, white papers, training material, troubleshooting, UML, validation, Veritas, Veritas Backup, Windows Server  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred