Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics Work HistoryData Analyst and Fraud Coordinator,04 2019-12 2022Chicago Lighthouse ,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Customer Care Team Lead,04 2018-03 2019Hudson Heritage Federal Credit Union ,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Collector,11 2017-11 2018H M ,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04 2017-04 20187-eleven ,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience EducationDiploma Network Security,Expected in2017-University of Winnipeg-,GPA Status-Bachelor of Technology ,Expected in2015-Punjab Technical University-,GPA Status- SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300 in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. Role Basel Business AnalystLocation Washington, D.C.Work Mode HybridHire Type 6 Month Contract (extendable) JD Role Specific Experience 6 years of relevant technical and business work experience The Candidates who have worked on Basel related projects in Credit risks or at least are aware of credit risk. Banking Financial domain experience, along with knowledge of risk management, familiarity with concepts of finance and accounting Proficiency in MS Excel Experience in defining and implementing technology solutions for a major financial institution Extensive experience as a Business Analyst for a large financial institution Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support Extensive experience with various system development lifecycle methodologies and tailoring the artifacts to those methodologies Solution-oriented, detailed-focused, showing strong analytical and organization skills Familiarity with relational databases RDMS Experience with writing simple SQL statements (mostly SELECT with aim to analyze datasets) Regards,Prashant SinghSr. Account Manager - Enterprise BusinessNet2Source Inc.prashant.singh net2source.comDirect (201) 285-5087 Board (201) 340-8700 Ext. 509 Fax (201) 221-8131Corp. HQs 317 George St., Suite 220, New Brunswick, NJ 08901LinkedIn https www.linkedin.cominprashant-singh-b1b23526Website www.net2source.com Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades America s Most Honored Businesses (Top 10 )Awarded by USPAAC for Fastest Growing Business in the US12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)Fastest 50 by NJ Biz (2020, 2019, 2020)INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26 companies make it to this list)Top 100 by Dallas Business Journal (2020 and 2019)Proven Supplier of the Year by Workforce Logiq (2020 and 2019)2019 Spirit of Alliance Award by Agile12018 Best of the Best Platinum Award by Agile12018 TechServe Alliance Excellence Awards Winner2017 Best of the Best Gold Award by Agile1(Act1 Group)