SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company s goals. HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs MinitabAS400Query LanguageUNIXPresentation Microsoft PowerPointWiresharkFile Management EducationDeVry UniversityOrlando,FLExpected in2014 Bachelor of Science Network and Communications Management-GPA GPA 3.87 4.0 Dean s ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012 Associate of Science Network System Administration-GPA Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996 High School Diploma General Education-GPA ExperienceAaron s, Inc-Data Analyst Integrity SpecialistCovington,LA,12 2014-02 2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03 2010-01 2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan s Roadhouse-Cook WaiterCity,STATE,06 2007-01 2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner. SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server  SEP  Job Title Salesforce Business Analyst Location Remote Job Type Full time Permanent roleJob Description Required qualifications to be successful in this role - Bachelor s degree in Business Administration, Information Technology, or a related field. - Minimum of 10 years of experience as a Salesforce Business Analyst in the life sciences industry.Experience in using Jira and Jira Aline tools (must have!) - Strong understanding of Salesforce platform capabilities, features, and best practices. - Proficient in requirements gathering, process mapping, and documentation. - Experience with Salesforce Lightning, Sales Cloud, and Service Cloud. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - Proven ability to analyze data, identify trends, and provide actionable insights.