SummarySelf-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge. HighlightsComplex problem solvingStrong communication skillsExpert in customer relationsPortfolio managementAProficient in Microsoft OfficeMicrosoft Excel expertRisk management expertiseFinancial statement analysisGeneral ledger accounting EducationCecil County Community CollegeElkton,MAExpected in2012 Accounting Certificate Accounting-GPA Cecil County Community CollegeElkton,MAExpected in2012 Performing Payroll in QuickBooks 2009 Certificate Payroll-GPA Wilmington UniversityNew Castle,DEExpected in2011 Bachelor of Science General Studies-GPA General Studies ExperienceApartment Income Reit Corp.-AccountantNashua,NH,Current-08 2014Prepare unpaid reports on actual expenses for marketing line of business.Create and maintain pending and process able database.Prepare and setup vendor purchase orders contracts as well as CRX templates.Verify funding and SAP project code against the most recent budget forecast submission.Key invoices into ePurchase system as well as approve and reconcile invoices.Track invoices from submission to payment on database.Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request.Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request.Special projects as required.Ut Health San Antonio-Accounting Coordinator AssociateLaredo,TX,08 2011-05 2014Prepare and modify excel pivot table reports as well as reconcile and balance.Analyze data within pivot table and HSA databases.Assist business analyst in gathering and analyzing large sets of complex data.Create and run HSA exceptions and paid reports.Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request.Conduct routine audits as needed as well as generate monthly reports on findings.Setup all financial and personal information for new groups.Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts.Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently.Capstone Logistics-AuditorBuda,TX,01 2007-07 2011Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in Data type data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation.Analyze and review response to audit observations and facilitate corrective action plan.Collaborated with directors and managers to investigate questionable issues and failed compliance procedures.Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively.Monitored new processes, policies and work flow strategies that were implemented by leadership.Educated new hires and newly promoted employees on standard of job duties.Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work.Provided subject matters export support to enhance the proprietary systems.Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer s efficiency.Consulted with department peers to address weekly trending errors and formulated solutions.Document sessions to track reviewer s progress and provide improvement based on my analysis.Johnson Johnson-Claims reviewerPittsburgh,PA,01 2007-03 2007Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility.Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims.Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties.Trained and coached lower level claims reviewer.Wells Fargo Financial Acceptance-Payment AnalystCity,STATE,11 2004-02 2007Processed over 1,000 customer monthly auto loan payments.Review Reconcile general ledgers.Researched and resolved misapplied payments as well as payment inaccuracies.Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments.Corrected non-payment related discrepancies.Performed other duties as assigned by supervisor or manager.Wilmington Trust Bank-Trust Control Reconciliation SpecialistCity,STATE,10 1999-10 2004Process and reconciles a variety of securities and cash related transactions.Identified, research and resolve processing errors, and take necessary actions to balance differences.Responsible for creating general ledgers and daily balancing of activity in trust accounts.Ensured proper safekeeping of bank and customer assets.Recognized and proactively address risk associated with consumer compliance and fair lending. SkillsAccounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written Skills  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred