SummaryDesktop and Server Support Application Server Technician Offer my Windows Server 2012 2008 R2 2003, Windows XP 7 8, Mac OS X, Linux Application Server, Microsoft Office 2010 and Office Mac 2011, Active Directory and Network LAN WAN (switches and routers) experience. Desktop and server hardware and software technical support experience. Strong analytical, troubleshooting, communication and customer service skills. Skilled Windows System Administrator offering 10 years of experience building and maintaining multi-platform technology services with a solid understanding of current Windows, Mac and UNIX application systems. HighlightsSystems Windows XP 7 8 Desktop Max OS X (10.8, 10.9, 10.10) iO7 8 (mobile and tablet)Windows 2003 2008 Server Android (mobile) Red Hat Enterprise LinuxUnix (web applications) LAN WANMobile Phone iPhone iPad (Apple) Blackberry AndroidApplications Microsoft Office 2007 2010 Office Mac (2010) Final Cut 7 and 10Microsoft Office 365 Pages (OS X) Numbers (OS X)Adobe Creative Suite (cloud) Adobe Acrobat X XI Adobe Lighthouse 4 5Parallels WebExUtilities Symantec Antivirus Voltage Email Encryption Barracuda Backup CloudPGP Desktop Server Symantec GhostServer Applications Active Directory PowerShell Scripting WINS DFSDHCP File Print Services LDAP Group Policy (GP)Exchange 2010 NTFS security Hyper-V DNS ExperienceData Support Services Engineer,07 2013-09 2013Montefiore Medical Center (formally SVTN-CMHC), Health Care Services City,STATE,Managed the day-to-day IT operations for the Montefiore Medical Center.Assisted in the migration of technology services from Yeshiva University s servers to Montefiore s servers including computers, user logins, data files, printer settings, software applications and email archives.Provided QA testing in the migration of the center s Electronic Health Record (Mindlinc) and Billing (IMA) system.Trained all staff in the use of Montefiore s technical services including clerical registration, billing, electronic health record, and email printing data file usage.Technical System Support Engineer,07 2003-07 2013Yeshiva University, Health Care Services Soundview Throgs Neck Community Health Center SVTN-CMHC City,STATE,Desktops, Mobile Phones, Printers and Application Servers) Provided all levels of end-user desktop, server, mobile phone tablet and printer technical support for 2 healthcare center locations in the Bronx.Backend technical support for all server and network services.Responsible for managing 15 application servers including 4 domain controllers.Deployed and maintained a Windows 2008R2 and 2003 Active Directory environment.Managed all aspects of server and application security (using Active Directory, LDAP and Linux).Planned and implemented the physical deployment and migration of Windows 7 desktops from Windows XP.Consulted daily with the executive, clinical and administrative staff concerning the overall quality and possible improvement of technology systems for the medical center.Trained all staff in the use of SVTN Yeshiva University s technical services, including clerical registration, billing, electronic health record, and email printing data file usage.Provided QA support and testing of our internal and external billing system (IMA).Work closely with outside vendors to design and maintain the EHR, Billing and Backup applications.Implemented and maintained the center s data backup system (using Barracuda Cloud Backup).Identified, designed, and implemented the requirements for the center s disaster recovery system.Responsible for managing and maintaining the center s audio video conference room system. EducationGraduate Certificate Digital Media and Project Management,Expected in-The New School-New York,NYGPA Status-BBA Computer Information Systems,Expected in-Baruch College, City University of New York-New York,NYGPA Status- SkillsActive Directory, administrative, Adobe, Adobe Acrobat, Antivirus, Apple, audio, Backup, Billing, billing system, clerical, Encryption, Desktops, DHCP, disaster recovery, DNS, Email, Ghost, LAN, LDAP, Linux, Mac, managing, Max, Exchange, Microsoft Office, Office, Windows 7, Windows, Windows XP, migration, Enterprise, network, OS, printer, Printers, quality, QA, Red Hat, Servers, Scripting, Symantec, technical support, Phones, Phone, Unix, Utilities, video, WAN, web applications  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.