SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. SkillsSystem ManagementEmployee ManagementCost Analysis ReductionSalesforce Business AnalysisSalesforceSDLC Life CycleTool IntegrationProduct DevelopmentStandardizationProject ManagementProcess ImprovementWorkforce Management Salesforce Enterprise Level, Salesforce Interface (Classic Lightning), Salesforce Features (Chatter OmniChannel), Google Analytics via Salesforce, SDLC Life Cycle via Agile process and Waterfall, Microsoft Word, Excel, Project, Visio, and Remedy Education and TrainingWestern Governors University,Expected inDecember 2018 BS Business Information Technology Management-GPA Business Information Technology Management,Expected in PMP Project Management Completion Certificate Louisville University Tableau Training Louisville University Six Sigma Training Louisville University Salesforce Certified Administrator (ADM-201) -GPA ExperiencePublicis Groupe-Senior Data AnalystSanta Monica,CA,05 2010-PresentCircle of Excellence Department s Employee of the Year for 2017) Participates in an agile sprint planning for Salesforce work and is also selected by senior leadership to be a part of the local Culture Team that works to create a positive atmosphere.Innovate and cultivate new processes and integrations by gathering and assessing business requirements.Cultivates projects that optimize workforce and reduces costs, tailoring the systems to fit the business needs.Accomplishments 2018 (Q2)- Researched, proposed, and will be implementing a Force.com(Salesforce) Workforce Management tool that integrates agent data from both the phone and Salesforce platforms throughout support centers located five countries which will provide senior leaders both historical and real-time utilization visibility with anticipated savings of 500,000.Target full launch is in Q2 of 2018.2018(Q1) - Researched, proposed, and implemented an artificial intelligence tool that will decrease ticket resolution time, automate full customer interactions 2017 - Researched, proposed, and implemented a new survey tool that integrates with Salesforce allowing the Customer Service leaders to have real-time reporting capabilities, create update surveys in less than one business day, send surveys through community, chat, social media, and the creation of a real-time escalation process that can assign ownership via Chatter or Case creation.Additionally, moving to this toll will save 112,000 annually in contract cost.2017 - Built an internal Salesforce feedback team (The Force) team which, based on ticket data, resulted in the freeing up of 1.5 headcount worth of work hours for the Salesforce Development team while allowing new ideas and improvements from business users to more easily 2017 - Created a Project Management mentoring program made up by two Junior level associates.These projects are outside of the official road map, smaller in scale, and aim for quick project turnaround time and often originate from feedback from front line business users.k Senior Product Support Performed hands-on investigation of technical issues encountered by clients until successful resolution.Delivered all contracted Statements of Work with customer satisfaction and ensured there is a comprehensive knowledge of all NeuStar Media product offerings as well as comparative industry technologies.Coordinated with other groups within NeuStar to deploy services or conduct Professional Services projects.Generated reports on the status of each Professional Services project via Salesforce.Accomplishments Headed the integration of multiple companies that were purchased by Neustar into the Customer Support ecosystem, primarily all of the existing marketing products.Restructured the new hire orientation program to more efficiently onboard and train new hires.Republic Bank-Technical Support Supervisor QA Analyst ContractorCity,STATE,12 2008-03 2010Supervised technical support representatives in a call center environment, provided a hands-on investigation of technical issues and ensured successful execution into a production environment.Collaborated with PM s in identifying potential flow issues and documented anomalies code issues for historical tracking.Accomplishments Created a new training process for incoming technical representatives which included rewriting the entire new training program documentation and newly created process flows.Developed and documented application test plans based on software requirements and technical specifications.Charter Communications-Tier II (Lead) SupervisorCity,STATE,11 2005-11 2008Supervised 15-18 personnel with staffing, training, goal-setting, company career planning, and performance evaluation.Coordinated issues across projects ensuring goals are achieved as specified by the business.Trained guided new hires leads on the team and assisted in various department process improvement initiatives.Managed multiple and complex project schedules with high quality and on-time delivery.Ensured the various elements of the release were properly coordinated which involved making or driving tradeoffs among competing objectives and alternatives to meet or exceed stakeholder needs and expectations.Accomplishments Devised an internal chat-base tool providing IDP data for staffing, regional reporting, and individual agent metrics. SkillsBusiness Analysis, Cost Analysis, Google Analytics, mentoring, Process Improvement, Product Development, surveys, Tableau, technical support  SEP  Job Requisition ID 23WD71706 Position Overview As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications. As a DevOps Engineer on our Platform Engineering Team, you will work with team to build new capabilities to the Platform framework. You will have the opportunity to collaborate with frontend and backend engineers, QAQE, Architects, product owners, web producers and other key stakeholders to shape conceptual ideas into the elegantly engineered framework. This is your chance to work with a team of experienced and talented individuals, participate in a fun and engaging workplace culture, and have your work seen and used by millions. Location Montreal, San Francisco Bay Area, Portland, Atlanta Responsibilities Design, manage and maintain tools to automate engineering operationsDesign, build, implement and support CICD frameworkBuild highly scalable and available distributed systems on cloud based platformOwn and drive initiatives spanning multiple teams to automate engineering operationsEnabled engineering teams to ship features following Agile methodology. Develop tools and automation to make platform operations more efficient, reliable and reproducibleBuild monitoring, supervision and resiliency mechanisms to observe, react to, and maintain platform health and performanceManage, review and strengthen physical and logical security of the platforms systems, data and access pointsPerform deployments, upgrades, configurations in a controlled, pre-production and production environment with tight operating perimetersDevelop and support processes to maintain uptime, SLAs and availability of critical platform components and WebeCommerce propertiesMember of the 24x7x365 on-call support team Minimum Qualifications 4 years or more in LinuxUnix Administration, monitoring, reliability and security of Linux-based, online, high-traffic services and WebeCommerce properties4 years or more experience with operations and DevOps on the AWS technology stack (EC2, S3, IAM, RDS, CloudFront, CloudWatch, Lambda, CloudFormation, CDK)Working experience with automationconfiguration management using either Chef, Puppet, or an equivalentWorking experience with CICD tools, such as Jenkins, Artifactory, GIT, etc.Working experience with APM tools such as Dynatrace, NewRelic, AppDynamics, etc.Working experience with Log Analysis and Monitoring tools such as CloudWatch, Splunk, Dynatrace, Nagios, etc. Strong in coding and scripting language (PHP, Python, Perl andor Ruby)Working experience with MySQLAbility to use a wide variety of open source technologies and cloud services (experience with AWS is required)Knowledge of best practices and IT operations in an always-up, always-available serviceExcellent communication and collaboration skills and proven ability to work as part of a teamOccasional travel may be required (e.g., conferences)You have a minimum of BS in computer science or related fields Preferred Qualifications Familiarity with the Adobe Experience Manager (AEM)Experience working on globally distributed teamsExperience working under the Agile methodologyDesign, implement and support CICD framework with AEMFrontend development framework, language, ie React, NodeJSNoSQL experience Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When youre an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesks competitive compensation package. Offers are based on the candidates experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here https www.autodesk.comcompanydiversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).