Ascena  Retail  Group-Customer  Service RepresentativeBaton Rouge,LA,2013-05 2013Deliver outstanding service to customers and fulfill the customers needs in a claims center using various means of communication Follow standard screens scripts to perform tasks Resolve questions and problems addresses by claimant Confirm or enter sale of product or insurance transactions Be knowledgeable of company products and services.-TelemarketerCA,State,2014-02 2014Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.File and maintain records.Obtain customer information such as name, address, and payment method, and enter orders into computers. Commercial insurance plans nice to have.Emplicity-Financial Invoice BookkeeperIrvine,CA,04 2014-05 2014Develops system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures.-Logistics ClerkArlington Heights,IL,11 2013-01 2014Establish operational procedures to verify incoming and outgoing shipments.Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases tracking vacation, sick, and personal time. Ability to multi-task, work independently, and meet deliverable deadlines.Records information in bookkeeping records from invoice data.Documented human resources actions by completing forms, reports, logs, and records.. Understanding of HIPPA as it relates to PHI and PII data.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Hopkins Manufacturing Corp.Florida International Training Institute-InternCity,STATE,01 2012-04 2012Developed marketing tools and identified and implemented new marketing venues including usage of social media.Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.In addition, I influenced enrollment strategies for students.Maintain records of contacts, accounts, and orders.Ensure shipments are received into inventory or ship timely.Work with Supply Chain to maintain adequate inventory levels as required.Sort and distribute incoming mail.Marriott Vacations Worldwide-Member Services RepresentativeMiami,FL,2014-01 2014Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Experience with JIVA and QNXT a plus.This usually involved data entry into QuickBooks. Skillsacademic, administrative support, advertisements, Attention to Detail, trial balance, billing, bookkeeping, Customer Service, Data Entry, dataProcessing, delivery, direct marketing, documentation, editing, Fluent English, English, filing, Financial, forms, general ledger, human resources, insurance, international business, inventory, legal, letters, logistics, marketing, materials, Math, mail, MS Office, office, newspapers, Office Administration, payroll, personnel, persuasive, policies, pricing, processes, proposals, publications, QuickBooks, reading, receiving, reconciling, record keeping, recording, reporting, retail, Sales, scheduling, scripts, script, shipping, Spanish, supervisor, Supply Chain, switchboard, Telemarketing, Telephone, transportation, unique, upgrade, Verbal Communication, vision, website  SEP  Intermediate to advanced SQL experience (5 years minimum).Assisted my supervisor with the vision of the institute s website to attract students attention by adding enthusiastic current student photos to the main portal.Aircraft Owners And Pilots Association-BookkeeperFrederick,MD,2014-02 2014Temp Assignment Invoice Preparer Gather data from vendor invoices to ensure that billing information is accurate as well as collects information from the receiving and stocking department to verify that the materials on the invoice were received into the company.0Management Supervision GPA 3.Expected inMay 2010 Associate of Arts Accounting-GPA AccountingMiami Dade CollegeHialeah,FL.Prepares financial reports by collecting, analyzing, and summarizing account information and trends.Balances general ledger by preparing a trial balance reconciling entries.Accomplished human resources department and organization mission by completing related results as needed.Prepared reports and course schedules for the entire department.Maintain procedures and ensure full compliance of the regulations governing the movement of goods.Helped promote the school enrollment utilizing flyers, advertisements and newspapers to increase student matriculation.Maintains historical records by filing documents.American Home Health-Human Resources DirectorCity,STATE,06 2011-01 2013Provided job candidates by screening, interviewing, and testing applicants notifying existing staff of internal opportunities maintaining personnel records obtaining temporary staff from agencies.Explain products or services and prices, and answer questions from customers.Expected inJuly 2012 Bachelors of Science Management Supervision-GPA GPA 3.Miami Dade College, Hialeah Campus-Tutor Embedded TutorCity,STATE,05 2012-05 2013Assisted all students with writing, grammar and editing on their assignments Assisted students individually with their English assignments Attended diverse classrooms to listen to professors lectures Aided students with their writing techniques and assignments Assisted reading students to review their virtual reading course.Oriented new employees by providing orientation information packets reviewing company policies gathering withholding and other payroll information explaining and obtaining signatures for benefit programs.City Of Albany, Or-Marketing AgentAlbany,OR,05 2013-2014Temp Assignment AT T U-Verse Sales Marketing Successfully learn the appropriate intrapersonal skills to apply with customers Adequately use the persuasive script and strategies for customers Offer AT T products and services with the intent to upgrade the customer to U-Verse Specialize in consumer, retail and business to business sales Learn direct marketing, door to door sales Telemarketing involved as well. However, data management suites will be considered.Merit Medical Systems, Inc.Healthcare experience.Managed office processes and administration.Contributes to team effort by accomplishing related results as needed.Excellent communication skills with all levels of management as well as technical and non-technical teams.Review all invoices for appropriate documentation and approval prior to payment Ensure pricing accuracy and resolve billing inaccuracies.Use SQL to perform data verification and validation to identify and resolve issues prior to business partners User Acceptance Testing. Will be responsible for interacting with business to gather detailed technical requirements and translate the requirements for easy understanding to our developers to ensure they have what they need to create the code for ingestion.Monitor and track the global movement of goods based on customer contractual requirements to verify order fulfillment.Provided advisement and services to students.Excellent problem-solving skills.SummaryTo obtain a position where my business education and administrative and marketing skills can make a significant contribution to my employer and where I can make a difference in the lives of the customers I assist.Answer telephone calls from potential customers who have been solicited through advertisements.Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations Adjust sales scripts to better target the needs and interests of specific individuals.Maintains subsidiary accounts by verifying, allocating, and posting transactions. Uses problem solving skills to determine root causes of issues.Marketing In this class I learned that in an ever-expanding world, understanding how marketing decisions must be adapted to be global rather than just domestic is essential for successful careers in business.Contributes to team effort by accomplishing related results as needed. HighlightsMS OfficeCustomer ServiceMarketing tool developmentOffice Administration EducationMiami Dade CollegeHialeah,FL. Acts as a liaison between the customer and developer.Maintains general ledger by transferring subsidiary account summaries.0 ExperienceVolunteers Of America - Greater New Orleans-Payroll Data Entry ClerkDenham Springs,LA,06 2014-12 2014Maintains payroll information by collecting, calculating, and entering data Processing medical delivery tickets (on-going) Maintains payroll operations by following policies and procedures reporting needed changes.Maintains employee confidence and protects payroll operations by keeping information confidential.Azure DevOpsProject management experience (3 years minimum)Experience and understanding of relational databases.Thought about ways that sets the institute apart from the rest of the institutes tuition fees, identified a unique academic curriculum implementation, and emphasized that there is a possibility that students who attend the institute would most likely become a certified medical assistant.Complies with federal, state, and local legal requirements by studying requirements enforcing adherence to requirements filing reports advising management on needed actions.Technical background, IT degree preferred or experience with data analysis andor system analysis.Participate with logistics sourcing teams in the development of customer s shipping import export requirements, and provide pricing quotations for the transportation of goods in response to proposals for future international business opportunities.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Oversee the daily logistics functions and interface with internal external supply chain functions.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Miami Dade College-Administrative Aid Student AssistantCity,STATE,04 2008-07 2011Provided a wide variety of administrative support for three staff members. Create incidents and work with developers and business partners to test and resolve issues.Updated job knowledge by participating in educational opportunities reading professional publications.Record names, addresses, purchases, and reactions of prospects contacted.Maintained records and distributed checks as per payroll period Administered medical insurance, provided application information helped with form completion verified submission and notifying employees of approvals. Experiences with SSMS preferred.Analyzing Information , Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, General Math Skills, Financial Software, Reporting Skills, Verbal Communication, Organization.Complete and maintain all record keeping of domestic and international transportation documentation for export import activity. Virginia Medicaid and Medicare preferred.Related Coursework.Balances subsidiary accounts by reconciling entries