SummaryTechnical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.Outstanding networking adept at developing customer relationships looking for an opportunity to bring exceptional team building skills to a management position in a vibrant customer service department. HighlightsRouters Hubs Switches Juniper, Nexus, Cisco 2600, 2800, 3600, 3700, 3800, 7200, 2900, 3500Authentication TACACS , RADIUS.Network Analyzers Ethereal, Sniffer Pro.Network Technologies STP, RSTP, HSRP, VRRP, IRB, Port Channel, Cisco ASA 5500 SA.Operating Systems Windows2000 2003, Win98 ME 2000 pro xpRouting Protocols TCP IP, RIP, EIGRP, OSPF, and BGPWAN Technologies T1 E1, DS3, Frame-Relay, DSL, MPLS, leased-lineLAN Technologies 802.1q, ISL, Patching up, Backup Restoration, DNS (Infoblox), DHCPVOIP SIP,H.323, MGCP,TDM,SS7, Avaya Voice gateways EducationGoa Institute of Technology,Expected in2003 Bachelor of Technology -GPA ExperienceCriterion Systems-Voice Data Network EngineerWashington,DC,01 2015-CurrentResponsible for pre-sales and post-sales support for the design and implementation of call center and corporate voice solutions.Implemented call routing, call management and computer telephony integration.Configured, installed and supported Cisco Unified Communication Manager (CallManager) 8.x, Cisco Messaging Systems (Unity Unity Connection) 8.x, CER, VoiceGateways, Cisco routers and switches.Performed system upgrades and patches based on request, schedule or events.Created dial-plans, route patterns, route groups, route lists, calling search space, partitions.Patched and upgraded Cisco Unified Communications applications.Created Voice Mail boxes, call handlers, create and reset passwords, MWI s, administered and maintained Active Directory on Unity.Used tools such as Advanced Settings Tool , Message Store manager DOH PropTest , Services, Tools Depot.Checked Outlook accounts in Exchange servers to view warning and limits text messages associated w Unity Voice Mail, created Subscriber services, skill sets, and prompts, for UCCX deployment.Created Subscriber services, skill sets, prompts, for UCCX deployment.Established and maintained collaborative relationships with customers recognized for consistently providing excellent customer service and retention.Instrumental in developing telecommunications departmental Service Level Agreements (SLAs) and standard processes, which optimized daily operations.Criterion Systems-Network EngineerBeltsville,MD,07 2012-11 2014Performed responsibilities of assisting voice engineer in designing and installing Cisco network equipment.Handle first level of designing and installing Cisco Call Manager and associated Voice applications.Responsible for the administration, configuration and implementation of IP Telephony systems.Handle the tasks of designing and maintaining documentation related to network layout.Perform responsibilities of maintaining security policies on Cisco firewall solutions.Monitor and ensure that the requirements of high availability are in place for Cisco environment.Manage team tasks against SLA s as well as work with project plans adhering to project timelines, resource constraints, and within budget.Primary support for Cisco Unity, Unity Connection, Unity Express AIM and NM-CUE, Call Manager VOIP Migration Project Involved in migrating Lehman s Branches to centralized VOIP platform that will replace the existing Standalone phone system.Cisco router 3745 series and switch series 3560 are used to support to add VLAN s to all the routers and switches to support the VOIP phones.Worked on Avaya Gateway equipment is added to the network to support the ports from Cisco Switches across the network.Successfully performed installation and configuration for IPSEC VPN on Cisco routers, PIX series, VPN Concentrator 3000 and ASA 5500 security appliances.Worked extensively in Configuring, Monitoring and Troubleshooting Cisco s ASA 5500 PIX security appliance, Failover DMZ zoning configuring VLANs routing NATing with the firewalls as per the design.Assisted in migration of centralized voice mail system based on Cisco Unity connection and support interfacing of legacy TDM PBX of the sited in voice network system.Familiar with H323 IOS gateways and SRST telephony design and implementation and call manager deployment in the voice network.Hands on experience on implementation and troubleshooting of ACL s and QoS for the networks Involved in supporting voice infrastructure including call routing the voice gateways and its troubleshooting methods.Worked on updating CATOS for that switches and IOS for the routers to support the VOIP standalone system for 6500 Multi-layer switch and 3500 switch series.HP Openview, SNMP network node manager is used to monitor the network and in the times of green zones and DMZ zones.Criterion Systems-Sr. Voice Data AnalystGermantown,MD,2012-06 2012Troubleshoot network software and hardware issues Remote corrective actions supporting Monitored all functions around the voice and data network.Responsibly monitorered network and Tier 2 3 support.Interface work with repair restoration of remote site equipment Assisting field technicians in maintenance of remote site equipment Responsibly cross trained other members of the Network Engineering team to broaden the knowledge base within the team.Managed emergency change needs of the business.Proven ability to learn new systems as required to effectively support customer needs.Troubleshoot wireless problems using different RF analysis tools.Handle and prioritize high call volumes and customer inquiries.Other duties as assigned by the Director of Telecommunications.MORGAN STANLEY-Network EngineerCity,STATE,10 2009-11 2011Involved in Network Redesign for branch, for data environment.Convert Branch primary WAN circuit T1 to MPLS and branch router security migration.Performing BGP Changes on branch router and head-end router.Conversions to BGP WAN routing.Which will be to convert WAN routing from OSPF to BGP (OSPF is used for local routing only) which involves new WAN links.Replace network hardware with new 7200 routers and 3825 switches in all branch locations.Design and implementation of GRE for multicast and unicast communication on an existing IP VPN Managed and engineered 58 Juniper Checkpoint firewalls.Experience on designing and troubleshooting of complex BGP and OSPF routing problems.Involved in designing and implementing QOS and policy map to 3800 series routers for all the branches Worked closely with network monitoring staff and will do network design testing certification prior to production implementation.Implements configurations and implementation instructions into change management system and insures that all approvals and processes are adhered to compliant with Audit.Worked on Layer 2 protocols such as VTP, STP, RSTP, PVST, MST and other VLAN troubleshooting issues and configuring switches from scratch and deployment Experience in branch relocation connect workstation, servers etc.Rack and stack pre-configured new hardware and connect the circuits.Worked with carrier to test and turn-up circuits.Worked with carriers like AT T, Verizon, Wind stream and Level3 for deploying WAN circuits and implementation of MPLS cloud Performs system level documentation on platforms and assists in project tracking and documentation.Experience with developing network design documentation and presentations using VISIO.Troubleshoots with problems regarding the network changes and migrations.PITNEY BOWES-Network EngineerCity,STATE,11 2006-09 2009Responsible for Design, integration, configuration, maintenance, performance monitoring and security of network infrastructure including local area networks (LAN), wide area networks (WAN), firewalls, DHCP, DNS Installing the Network devices in datacenter environment and clearly articulate complex network designs and drawings through documentation (Visio) as well as verbal training sessions.Experience in Configuring Site-to-Site and Remote Site VPNs, NAT PAT policies.Managing Cisco Secure ACS for TACACS , RADIUS authentications.Monitoring customer data networks and providing fault isolation and remote troubleshooting.Experience on designing and troubleshooting of EIGRP routing issues.Responsible for the management of network at the client environment.Supporting and performing projects for the client WAN environment at a global level.Implementation of network system upgrades and modifications including planning, testing, scheduling and coordination.Ensures that change management and defined security procedures for all network systems are executed in accordance with customer policies and procedures.Interacting with Carriers for installation of new WAN circuits at Customer premises and makes sure circuit installed with no issues and ready to use before users move in to the branch.Providing Teir-3 technical support for LAN WAN issues and on-call for technical escalation on a rotational basis (Remedy Ticketing system).Well experienced in troubleshooting bug related issues with help of Cisco TAC service.Providing networking services coordinate tasks and ensure their execution and documentation in accordance with established corporate standards.WESTERN UNION-Systems Network EngineerCity,STATE,05 2005-09 2006Resolved customer complaints and concerns with strong verbal and negotiation skills.Responsible for client s new branches turn up and managing the network environment.Installation of Operating Systems, application software s and Troubleshooting hardware issues Management of WAN, connected over Frame relay and DSL Management of Pix Firewall, Cisco Routers and switches infrastructure Configuration of routers and switches for OSPF, EIGRP, VLANs, STP, Trunks, Ether Channel, Load Balancing Configuration of Routers and Firewalls for site-to-site IPSEC VPN tunnels Implemented Secured Wireless Network based on WPA and MAC Authentication technologies Integration of AVAYA IP-Phones with Switches in VLAN environment.Policy configuration and management of firewalls.DNS changes as per client requests.Planning about new product requirements, Contacting Vendors for product purchases.Contacting Service providers to troubleshoot issues on WAN connectivity.Involved in planning and designing team for network upgrades changes.Configuring NAT Policies, Global VPN Client Policies Establishing Site-Site VPN Connections Maintenance of DHCP Server.Enabling high-availability and high-capacity features such as Spanning Tree and link aggregation on Switches Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, fixes, and all around technical support Basic Configurations and Maintenance of various Switches, Routers, Firewalls and Wireless Access Points at different client locations Responsible for interaction with third party technicians on site Performed network support involving daily wiring maintenance of cabling, switch maintenance, network port re-enabling, and cable room Documentation of all new software installation procedures, troubleshooting procedures Responsible for implementation of new network infrastructure includes Cabling, Switching, Routing Establishing MAN Connectivity between their different braches Involved in Loop back tests and troubleshooting issues during establishment of T1 Line Dynamic VLAN implementation using IEEE 802.1x protocol and RADIUS Server Integration of Active Directory Services (ADS) with RADIUS Server and creation of remote access polices on RADIUS Implementation of Access Control Lists(ACL s) QoS Implementation of Port-fast on all access switches and setting bridge priorities on L3 Switches Environment Cisco 2900, 3560, 1800, 3700, 3800, 7200, 2900, 3500. SkillsActive Directory, ADS, articulate, AVAYA, Backup, Basic, BGP, budget, cable, Cabling, call center, change management, Cisco router, Cisco, Cisco Routers, hardware, network systems, computer telephony integration, Client, excellent customer service, DOH, designing, DHCP, Documentation, DNS, DSL, EIGRP, engineer, fast, features, Firewalls,Frame-Relay, gateways, Gateway, HP Openview, Hubs, IP, local area networks, LAN, layout, leased-line, MAC, Director, Managing, Messaging, Access, Exchange, Outlook, 2000, Windows2000, Win98, Migration, Network Engineering, network design, network hardware, network support, Network, networking, networks, Operating Systems, OSPF, PBX, phone system, Policies, presentations, processes, project plans, Protocols, Express, RIP, router, Routers, Routing, sales, sales support, scheduling, servers, Service Level Agreements, SLA, SNMP, software installation, SS7, Store manager, Switches, switch, Cisco Switches, T1, TCP IP, TDM, technical support, telecommunications, Telephony, Phones, Troubleshoot, Troubleshooting, upgrades, view, VPN, VISIO, voice and data, Voice Mail, VOIP, WAN, wiring  SEP  About Chamberlain Group Chamberlain Group is a global leader in access solutions. Our leading brands like LiftMaster, Chamberlain, Merlin and Grifco are found in millions of homes and commercial applications across the globe. Our innovative products powered by the myQ digital ecosystem provide customers with smart access solutions to move safely through garages, homes, communities, businesses, and storage facilities. At Chamberlain Group, we hire smart people to work on cool products for a connected world. About our Internship Program At Chamberlain Group, our interns work on real, meaningful projects that are at the center of our business strategy and our companys transformation. Our program offers you Development Skills Training We offer informative workplace success sessions to hone your skills, covering topics from time management to effective communication.Networking Events are open to interns and full-time employees to encourage early-career networking and guidance opportunities.Mentorship Youll be assigned a full-time employee as your mentor who will guide you throughout your program.Conversations with Leaders Meet with and learn from our CEO and other leaders at CG through intimate and authentic Q A sessions.Community Giving Attend volunteer outings with other interns to give back in the community. Job Summary Our Engineering teamsspanning mechanical, firmware, machine learning and AI, cloud, and mobile technologies and morereinvent access by combining hardware with cutting-edge, cloud-based solutions to create a safer, smarter customer experience. Essential Duties and Responsibilities The Electrical Engineer Intern is responsible for applying knowledge of electrical engineering principles and practices in general hardware and radio frequency design to projects that have limited complexity. The main emphasis is on design, development sustainability of consumer products focused on access control. Wireless remote controls, Garage Door Openers, Gate Openers and Commercial Door Openers are examples of access control products. The ability to support other hardware firmware engineers in day-to-day tasks is required. Additionally, this position requires the engineer to interact, communicate and contribute within a cross functional team environment. This role will support Analysis of designs, debugs, tests digital and analog circuits with limited complexityImpedance matching of radio frequency circuits and antennasSchematic capture PCB design using Altium DesignerSimulation of hardware circuits in PSPICE, Electronic Workbench or HFSSWrite design specifications and test reportsPerforms bench testing of designsOther duties as assigned Minimum Qualifications Must be able to work from our Oakbrook, IL office (15 miles west of Chicago) a minimum of 3 days a week Preferred Qualifications Driven to learn new ideas and design practicesGood verbal and written communication skillsExperience with MS Office toolsExperience with electrical test equipment such as oscilloscope, power supply, signal generator, spectrum analyzer or network analyzerExperience with LabVIEW test automation softwareSoldering skillsPrevious Intern or co-op experienceRising Senior standing towards a bachelors degree in electrical engineeringExperience with simulation software such as PSPICE, Electronic Work Bench, HFSS, and ADS We are currently only considering applicants for internship and co-op positions who do not require employment sponsorship now or in the future. Candidates working on OPT authorization will not be considered. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer, and youll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry marital, disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting Chamberlain.com.