Professional ProfileHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. QualificationsMicrosoft Office suite, SQL, UML tools, Veritas Backup Exec, Quick books ExperienceAsset and Data Analyst,06 2006to12 2006Hca ,,UKNational Grid Metering is a subsidiary company of National Grid (formerly known as Transco Plc) and provides metering and meter reading services in the regulated gas metering market.National Grid currently owns around 21 million gas meters - about 99 of all such meters in Great Britain.Their activities broadly cover Asset procurement and logistics management, Meter installation, exchange and removal, Customer Service provision.Streamlined team operations by re-engineering and documenting processes, and designing training material thereby enhancing team productivity saving time utilization by 50 .The tasks managed were as follows -.Supporting MIMS and CorVu software interfaces.Entering and reviewing data with high accuracy in SAP and MIMS software.Providing MIMS and CorVu training to the team and preparing quality hand-outs for training.Generating Asset Management Reports using MS Excel and MS PowerPoint.Data extraction and analysis using MS Excel.Liaising with other teams within and outside National Grid to ensure regular maintenance of company owned assets took place.Organising and conducting meetings with stakeholders and subject matter experts and summarising minutes of meeting.Interviewing candidates for the team and induction of newly joined team members.Product Support Analyst,11 2003to09 2005Foundation Capital ,,INDIASymantec (which had partially acquired Veritas Software) is a global leader in infrastructure software.The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance.Headquartered in Cupertino, Calif., Symantec has operations in 40 countries.Pioneered the development of Case Management Guidelines Handbook within a team, defining end to end case management and documentation processes to facilitate technical support staff handle and document customer calls cases with precision until closure.The tasks managed were as follows -.Design and Implementation of Backup Restore strategies.Backup Exec software installation, device, and media management.Researching and troubleshooting backup restore issues, and device and media issues to provide solutions.Disaster Recovery of domain controllers, Exchange storage groups and mailbox recovery.CRASH DUMP analysis of servers with booting issues and Event ID analysis.Documentation of the problem and solution to build a knowledge base.Following standard procedures to escalate unresolved issues to appropriate internal teams on a timely basis.Writing technical notes and white papers.Customer Engineer,09 2000to11 2003HCL INFOSYSTEMS LTD ,,INDIAHCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origin in 1976.HCL has been providing services in Systems Integration, IT consulting, packaged support services etc.to corporates and private industries, including banking and financial institutions.Consistently delivered quality customer service and added value to company s revenues.Following is a summary of the roles and responsibilities at HCL -.Led a team of 4 engineers at National Chemical Laboratory, Pune to provide technical solutions to end users.This involved understanding user requirements, supporting Windows 2000 servers, validation of complaints, assignment of targets to engineers, work analysis, receiving feedback and taking corrective measures, and generating monthly reports.Involved in defining monthly and annual support targets, work allotment to engineers, administering the support operations to meet the SLAs, documentation and analysis of the support calls on monthly basis, customer, and vendor co-ordination, identifying and widening business opportunities for the organization.Installation of HP-UX 11.0, disk configuration, user management, loading of patches and troubleshooting.Active Directory implementation and administration.Implementing domain and local policies, Group policy management, User, and group management.Installation, configuration and troubleshooting of Windows Server and Desktop edition, configuration of a list of peripherals and troubleshooting.System Administration Tasks like User administration, E-mail administration, printer, and backup administration. EducationPost Graduate Diploma Business Administration (Finance, General),Expected into-,GPA Business Administration (Finance, General)Bachelor of Engineering Electronics and Telecommunications,Expected intoPune University-,GPA Electronics and Telecommunications SkillsActive Directory, Asset Management, Backup Exec, Backup, banking, Business Analyst, Case Management, CA, consulting, Customer Service, designing, Disaster Recovery, Documentation, E-mail, financial, Financial Accounting, HP-UX, logistics management, notes, market, meetings, Microsoft Certified Professional, MS Excel, Exchange, Microsoft Office suite, MS PowerPoint, Windows 2000, MIMS, Payroll, peripherals, Plc, policies, printer, processes, procurement, quality, Quick books, reading, receiving, re-engineering, Researching, SAP, servers, software installation, SQL, Symantec, System Administration, Systems Integration, tax accounting, technical support, white papers, training material, troubleshooting, UML, validation, Veritas, Veritas Backup, Windows Server  SEP  Job Description Business Analyst Lead II - Business Analysis Who We Are Advantasure is a growing company and a member of the UST HealthProof family, Advantasure champions innovative solutions with an eye on the futureproviding health plans with the flexibility to adapt to a changing regulatory environment and evolving business needs. Leveraging the industrys leading experts in government-sponsored health plans, Advantasure offers solutions for administrative cost management, quality patient outcomes and experiences, enrollment growth, risk adjustment, and quality and provider engagement initiatives. We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States. You Are The Business Analyst is responsible for ensuring that business requirements are documented, and every functionalbusiness consideration is identified before implementing each project. This position must clearly understand and reviewconfirm with the client and internal departments before functional requirements are finalized - alternative approaches are suggested where viable. The Business Analyst is also responsible for functional requirements that are completely documented and understood, along with innovative solutions with best practices identified and explored for the most prevalent use cases. The Opportunity Creates functional specifications. Collects, understands, and transmits business requirements for projects and translates them into functional specifications, database designs, and detailed test plans.Works with client business to understand requirements. Partners with clients to gather all requirements to formulate business process specifications and translates those into application functionality, understanding the value proposition(s) of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions.Works with technical staff to translate requirements. Assists the technical team in translating application functionality into application architecture and the production of system functionality documents.Communicates business directives, goals, and needs to the technical team and serves as a client interface for managing user expectations and client satisfaction.Manages development life cycle. Manages projects and processes as required.Works with the product team to stay abreast of overall product strategy, roadmap(s), and release management processes.Assists in the definition of business cases and Cost-Benefit Analyses that effectively inform prioritization decisions.Support capacity planning to optimize the effectiveness of the department.Assists in the leading organization and execution of user acceptance testing.Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Builds relationships with key business unit resources to gain an understanding of overall business unit direction. Partner with internal team members to lead IT activities for small to medium business initiatives using appropriate project management methodologyContributes to status and management reports as required.Participates in configuration changes in systems. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need Ability to be innovative, creative, and think outside of the box when presented with roadblocks.Ability to solve practical problems in potentially chaotic environments Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Ability to understand impacts on other areas and project interdependencies.Knowledge of Business Models, Process Models, Data Models, Workflow Models, and Object Models as needed.Ability to develop workflow and business rules diagrams in Visio.Ability to interact with clients in difficult situations.Ability to convey pertinent information to the technical team.Strong presentation skills and analyticalproblem-solving skills.Ability to work in both a structured and unstructured environment. Demonstrated excellence in a rapid product-developing environment. Expertise in gathering requirements, designing products (database and UI), and achieving high-quality results within specified timeframes.Knowledge of the application of departmental procedures processes and workflows.Ability to learn how to create functional documents such as requirement documents, statements of work, proposals, use cases, and other technical documentation standards.Knowledge of the current state of the IT industry related to requirements gathering. Ability to learn how to translate business goals into IT demand.Knowledge of project management tools and processes.Functional and technical writing skills.Ability to support projects using a variety of project management methodologies (bi-modal) Ability to learn how to define all levels of business and technology requirements.Strong communication and negotiation skills.Ability to work with and empower others on a collaborative basis to ensure the success of the unit team.Bachelors degree in a related field. A relevant combination of education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Companys learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.4-8 years experience as a Business analyst in healthcare or health insurance, Medicare, and commercial business lines Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City, or Washington as set forth below. Role Location Range of Starting Pay for Role Remote 78,000- 118,000 Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options. What We Believe Were proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, weve been building enduring relationships and a culture of integrity. And today, it s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do. Humility We will listen, learn, be empathetic, and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST HealthProof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Advantasure