SummaryTo participate as a team member in a dynamic work environment focused on promoting business growth and building University popularity by providing superior value and service. Effective as a team member and as an individual. Experienced customer service representative Experience with Oracle PeopleSoft SIS with excellent communication skills Highly proficient in Slate CRM systems Enthusiastic, resourceful and enjoy challenges Passionate about prospective student access Capable of effectively communicating at to opportunity various levels with individuals and groups Core QualificationsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Professional Experience08 2014toCurrentData ProcessorAltus Group Limited Dallas,TX,Process and verify prospective student application materials.Ensure data integrity for accurate dissemination among all offices of enrollment services.Manage email marketing campaigns for various high school level search name purchases.Advise applicants on various requirements, deadlines, and application status to drive application completion.06 2013to08 2013Executive AssistantAmerican Well Cleveland,OH,Prepared papers reports for consideration and presentation by head Chartered Accountant.Responsible for all aspects of the day to day running of the filing, copying, and report writing.Maintained expense reports of personal projects for head C.A.02 2011to05 2014Admissions AssistantMiddlebury College Middlebury,VT,Greet visitors, conduct tours as needed, provide basic information regarding the University.Interact with a large number of staff, students (pre-college), faculty, and parents.Promote a positive work atmosphere by behaving and communicating in a manner that supports students, staff, parents, and general public.Maintain confidentiality of student records.10 2010to04 2014Assistant Cross-Country CoachPlatte Canyon District Bailey,CO,Communicate goals and expectations to team members.Lead team practices during scheduled summer weekdays.Promote a constructive and safe learning environment to allow runners of all levels to advance both as athletes as well as mindful students. Education and TrainingExpected in2014totoBachelor of Arts Liberal Arts Environmental StudiesSoka University of America-Aliso Viejo,CaliforniaGPA Dean s List MemberLiberal Arts Environmental Studies Dean s List MemberExpected in2012totoIntensive Language Program La Universidad de San Francisco de Quito Cumbaya-Quito,GPA SkillsAccountant, basic, C, copying, email, expense reports, filing, marketing, materials, report writing  SEP  Cloud and Things is a leading provider of IT solutions in the public sector. We are dedicated to delivering results and solving complex challenges for our clients. We are looking for individuals who are passionate about making a difference in the world, who are driven by a sense of purpose, and who are committed to excellence. Our team thrives on collaboration, innovation, and delivering high-quality projects that have a significant impact on the public sector s IT landscape. We are seeking experienced Business Analysts for Level III positions with a strong background in leading complex projects and a focus on system requirements analysis. As a Business Analyst, you will play a crucial role in understanding business needs, gathering requirements, and contributing to the successful implementation of projects. You will collaborate closely with cross-functional teams and assume a leadership role to ensure that project planning, design, and delivery align with business objectives. DutiesLead and participate in requirements gathering sessions, facilitating discussions to capture client-focused needs.Analyze gathered requirements to identify key insights and prioritize system requirements for continuous integration and deployment.Utilize your expertise to validate and document system requirements that align with best-fit technology solutions.Manage and identify system requirements with a focus on areas such as eligibility, enrollment, case management, payment, claims, and recoupments.Document system requirements for mainframe modernization projects across multiple complex functional domains.Conduct thorough business process analysis and optimization within technology environments, documenting current As Is states and proposing innovative To Be states.Develop comprehensive requirements documentation, including use cases, screen prototypes, and specifications, adhering to established templates and using tools like Blueprint Storyteller.Facilitate meetings and workgroups to foster collaboration and ensure a comprehensive understanding of requirements. Basic QualificationsAt least 7 years of experience on complex projects, with a minimum of two (2) years in a leadership role as a Business Analyst.At least 7 years of client-focused business and requirements analysis experience, including leading requirements gathering sessions and preparing technology proposals based on elicited requirements. Preferred SkillsProfound experience in managing, identifying, documenting, and validating system requirements in areas like eligibility, enrollment, case management, payment, claims, and recoupments.Expertise in identifying, documenting, and validating system requirements within mainframe modernization projects encompassing multiple intricate functional domains.Strong aptitude for business process analysis and optimization in technology environments, with an ability to document As Is and To Be states.Extensive proficiency in creating comprehensive requirements documentation, including use cases, screen prototypes, and specifications, using tools like Blueprint Storyteller.Demonstrated capability in facilitating meetings and workgroups to enhance collaboration and requirement understanding. Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.