ProfileDedicated, dependable professional with 15 years of Quality Assurance experience looking for continued professional growth and learning opportunities. Extremely successful in troubleshooting and testing to ensure a quality product is delivered prior to customer release resulting in time and savings for a corporation. Positive, self-directed, detail-oriented individual who works well in a team environment and is very successful keeping projects on target. Very successful at delegating, troubleshooting, setting and meeting personal and project goals. Core QualificationsStrong analytical skillsImplementing Google AnalyticsStrong communication skillsWhite Black box testingSoftware life cycle managementCustomer-focused SkillsTesting Tools Quick Test Professional 9.1 10.00, Quality Center 7.x 8.0,Test Complete 6.x 7 x 8.x, Test Execute, SeleniumLanguages VBScript, SQL, HTML, working knowledge of Visual Basic, HTML, HTML5, working knowledge of JavaScriptDatabases MS Access, SQLSoftware MS Office, MS Word, Excel, Pages Numbers(OSX)Operating System Windows 95 98 XP Vista 2000 7, OSX, MS-DOSOther tools SQL Developer, Dynamsoft Source Anywhere, Visual Studio, Strategic Technology Planning, Data Business Systems Analysis, Data Flow Process Mapping, Database Design Management, Testing Scripting Documentation, Technical Writing (Manuals System Specs), SQL Queries Data Modeling Professional Experience04 2012toCurrentSenior Automated Software EngineerNorthstar Financial Services Group Llc King Of Prussia,PA,Writing underlying project framework for automated test casesIdentifing areas of the application to be regression testedCoordinate writing running of automated regression test scriptsReduced customer downtime for new code releases by 60 Launched eAssessment platform for million dollar client winning the 2012 CADiE awardContinuously deliver software solutions consistent with the product roadmap and released plan milestonesImplements unit and integration tests to consistently deliver high quality featuresCoordinating of installation of software systems and collaborated on the design and implementation of new featuresSupervise internal and external testing personnel10 2011to04 2012Lead Quality Assurance EngineerEataly Chicago,IL,Troubleshoot and resolve web application issues escalated from customer support and other departments with a 100 success rate.Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.Launched million dollar company front-end e-commerce platformDesigned, documented and executed maintenance procedures, including system upgrades, patch management and system backups.Provide quality assurance for e-commerce platform for over a millions users.Implemented new WMS system increasing warehouse productivityTrain front office personnel on new WMS system.07 2005to08 2011Automated Software AnalystPenske Automotive Group Davie,FL,Evaluates, implements and uses automated testing tools to increase the speed and functionality tested in the systemDevelop automation QA strategy, approach and frameworkPresent automation testing status to cross functional team and prepare detailed functional and performance testing report to address issuesPerform functional, regression and user acceptance tests on applications using automation and manual testing designDevelop and execute both functional regression test scripts with Test Complete Tool to ensure business requirements are addressed and report detailed resultsManually run test cases and verify automated test case validity for .NET projectIdentify and document defects using Quality CenterAutomate previously manual, time-consuming processes increasing team efficiency by 65 04 2005to07 2005BaristaStarbucks City,STATE,Prepare beverages, Cash Register Transactions, Store Cleanliness, Product MerchandisingBalanced daily cash deposits and store inventory with a zero error rateDelivered prompt, accurate and excellent customer service.Trained employees on cash drawer operation.07 2003to11 2004Administrative AssistantMJW Corporation City,STATE,Identified discrepancies in query project database.Within a 30 day period, reduced a backlog of over 800 CATI Interviews by 40 Developed a more efficient way to complete our mailings to prevent backlog in the future Developed business rules, programs and quality checksInstrumental in getting our Team recognized for superior work quality by NIOSH ORAUSupervise and Cross-Train EmployeesProvide QA QC for Administrative TeamMaintain and Monitor Training Records for over 40 Employees. EducationExpected in2008totoAssociate of Arts Business ManagementUniversity of Cincinnati-Cincinnati,OHGPA  SEP  Salesforce Marketing Cloud BA - Duluth, GA (Preference will be given to someone who can go onsite) The Business Analysts primary objective is to capture functional, and technical requirements of business needs. Must have strong exp in Omni Channels. Responsibilities includes. Define Scope Capturing, documenting, and communicating requirements clearly to stakeholders Identifying and documenting technical dependencies and system interactions for a solution Analyze changes to business process and capture associated system changes. Working with quality assurance team testing of these designs solutions Partnering with Project Manager for Sprint Planning efforts Tracking Jira story progress and dependencies.