Professional SummaryOver 10 years of combined experience in the financial, automotive, physical security and technology industries delivering effective customer service and system organizational improvements. A member of the United States Navy with a Secret security clearance that has a unique blend of managerial and hands-on experience. Looking to obtain a dynamic, challenging entry level position in the IT field where I can use my attention to detail to troubleshoot and problem solve in order to execute mission completeness. Professional HighlightsTime managementFile records maintenanceMulti-task managementEffective problem solvingReports generation and analysisMicrosoft Office Suite CRM SoftwareInterpersonal communicationTraining and development Professional ExperienceSoftware Upgrade Coordinator Specialist,10 2006to04 2007Rusnak Auto Group Anaheim Hills,CA,Collaborated with team members to create and integrate high availability solutions for mission-critical applicationsPerformed remote software installations upgrades using Microsoft Remote Access Server (pcAnywhere)Provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedureCruise Consultant,11 2011to09 2012Glanbia Plc Twin Falls,ID,Managed customer accounts and payments using Salesforce.Delivered high customer services by resolving customer issues quickly and efficiently.Fielded an average of 100 customer service calls per day that lead to a 95 customer retention and satisfaction rates.Internet Sales Consultant,08 2008to05 2013Securitas Security Services Usa, Inc. Cranbury,NJ,Managed over 750 client accounts, updated customer database using iMagic Lab (CRM) and provided exceptional customer service.Researched and created reports identifying market sales trends which led to 15 overall sales increase.Remedied customer challenges by providing relevant products and services.Accounting Assistant II,06 2014to01 2015Baltimore City Department Of Finance City,STATE,Prepared financial statements and reports that assessed debt owed to the City of Baltimore as per standard accounting procedure.Engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.Reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33 .Assisted the City of Baltimore s Bureau of Revenue Collections Department with processing account receivable payments.Conducted data analysis to identified outstanding debt owed to the City of Baltimore.Bike Patrol Officer,07 2015to11 2015New Age Protection Inc. City,STATE,Secured premises and personnel by patrolling property, inspecting buildings and access points.Aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.Reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.Maintained a secure environment ensuring public safety while on patrol.Funeral Honors Coordinator DTS NROWS Clerk APC,12 2015to09 2018United States Navy City,STATE,Successfully coordinated scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the Naval DistrictWashington (NDW) Region.Provided on and offsite funeral honors service training for 108 Active Duty Reserve members for 145 man hours.Supervised 54 fully qualified honor guard team members.Prepared monthly reports for the Command Triad (leadership).Managed 950 Reserve Component accounts ensuring Sailors maintain mobilization readiness and annual training.Processed over 1000 travel vouchers for Sailors totally in more than 1.5 million in liquidated funds.Monitored and controlled access into installation by verifying identification of authorized personnel.Operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled prohibited items.Conducted physical security checks using anti-terrorism and force protection measures ensuring the installation s utmost safety. Education and TrainingMachinist Mate A School Engineering,Expected in2015toNaval Station Great Lakes-Great Lakes,ILGPA Associate of Arts Business Administration,Expected in2006toMontgomery College - Rockville-Rockville,MDGPA SkillsTime managementFile records maintenanceMulti-task managementEffective problem solvingReports generation and analysisMicrosoft Office Suite CRM SoftwareInterpersonal communicationTraining and development  SEP  Job Description Job Title Salesforce Communication Cloud Business AnalystJob Type Full-timeJob Location Remote (Across USA) Business Requirements Experienced in Salesforce Industries Communications cloud.10 years in SFDC, Certification a plus5 years of experience in Telecom domain solutioning for Quote to CashArchitect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs.Solution design of custom solutions on the Vlocity platformStrong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers.Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business onGuide the onsite-offshore development team in translating the solution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com project lifecycle.Experience reviewing and documenting code.Knowledge on Source Control amp deployments to higher environments