Professional SummaryCurrently working with Caterpillar as an contract employee Active in several NPI and CPI projects Provide technical for CAT facilities worldwide 24-hours a day Willing to travel to meet job requirements Familiar with Power Distribution Systems, NETA, NFPA 70E, and OHSA electrical standards Graduating in December 2014 with a Master s Degree in Industrial Management Excellent communication and interpersonal skills SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Work History08 2012toCurrentFacilities Software Coordinator City,STATE,Responsible for managing software across all products in Decatur IL, Joliet IL, and North Little Rock AR On-call 24 hours a day to provide support to field reps, assembly workers, and line supervisors around the world including India, Russia, China, and Brazil Traveled to various locations within the company including Russia, Mossville IL, East Peoria IL, and North Little Rock AR Work various hours to help Caterpillar meet the strategic goal of delivering new products to the industry on-time Control processing and configurations of software for NPI projects including 795FAC XQ (LMT), 793FAC XQ (LMT), 12-160M3 (MG), 785G (LMT), 620K (WTS) 630K (WTS), 120X (MG), 770G (OHT) and 772G (OHT) Managed multiple software releases concerning CPI projects Incorporate best business practices that align with Our Values in Action by instilling integrity, excellence, promoting teamwork, staying committed, and producing Sustainability within self-created processes in PSPS Utilize PSPS to increase efficiency within Caterpillar Production Systems Developed Tier IV Final standards and procedures for BOM processing, flashing software, and documenting engine with engine-aftertreatment information Create instructions of how software works and what is needed for implementation Evaluate Caterpillar s way of handling software to help keep complaint with EPA standards Control software effectivity for machines in the plant and outside of Caterpillar using SIS, SAP, and Legacy Systems Enforce Caterpillar s policy on producing quality by using PSPS to validate machine functionality Help organize any rework involving software malfunctions and or correcting software parameters that may have been overlooked Interpret customer orders to control premium software enabled attachments Balance the demanding workload of controlling software for several product lines and prioritizing by deciding what have the most financial impact to the company Assist with IT issues and provide guidance in standardizing processes involving software Use test equipment such as COMIII Adapters, D-Space test bench, various styles of 24V power supplies, Grade Control Displays, and Electronic Technician (ET) Update electronic prints using Creo and Teamcenter to control software effectivity Work with NPI CPI Managers, PSPS Support, CAT Electronics, Product Support teams, Assembly Line Managers, and IPV Test Groups in various plants to discuss and solve problems concerning software Implement actions that ensure Caterpillar will not incur downtime on assembly lines due to processes and or software issues Read XML files and interpret code to ensure PSPS is receiving correct information from customer orders Highly knowledgeable of EDS and MCS releasing processes Setup software parameters which are read directly from customer MSO orders Take responsibility for issues that may not involve me personally, but provide a solution to help Caterpillar develop a root-cause analysis and a permanent fix Related Courses Management in Industry - Facility Management - Work Simplification - Electrical Machines and Transformers Project Management - Work Simplification - Research in Industry - Legal Aspects of Engineering.12 2009to11 2011Senior Circuit Breaker Engineer Production ManagerNA City,STATE,Traveled to many locations to manage job tasks including Prudhoe Bay, AK and the North Pole Ensure employees are working safely as required by O.S.H.A.and NFPA 70E standards Quoted customers on services concerning maintenance and acceptance testing Managed production and rebuild of LV and MV circuit breakers Conducted projects on various job sites involving testing and installation of electrical switchgear Established lockout tag-out procedures using customer one-line diagrams Implemented Auto-Cad to design electrical and mechanical diagrams Created maintenance schedules of machinery such as sand blasters, air compressors, and electrical equipment Lead acceptance and maintenance testing of ATS, circuit breakers, transformers, primary switches, relays, current limiters, CT s, PT s, CPT s, UPS, and grounding schemes Ordered retrofit kits and parts according to circuit breaker specifications Established correct programming of circuit breaker trip units and relays according to Arc-Flash Studies Test circuit breaker trip units and relays after correct settings are stored into memory.12 2007to12 2009Senior Circuit Breaker TechnicianElectric Power Systems Intl City,STATE,Met customer demands with promised time of delivery of completed circuit breakers Conducted training courses concerning safety awareness, use of test equipment, machinery, primary injection, secondary injection, and computer software to fill out test forms Reconditioned LV and MV circuit breakers to meet the latest standards of power conventional flow Installed retrofit kits on LV air circuit breakers to provide up-to-date overcurrent and temperature protection Scheduled and perform routine maintenance for machinery needed to process parts Tested circuit breakers using test equipment such as meggers, DLROs, digital synchronized timers, high current and high voltage test sets Interpreted various curves to obtain trip settings for circuit breakers using Cutler-Hammer trip units. EducationExpected in12 2014totoMaster of Science ,,GPA Expected in12 2006totoBachelor of Science Industrial Engineering Management Electrical Engineering TechnologyNorthern Illinois University,DeKalb,ILGPA GPA 3.3Industrial Engineering Management Electrical Engineering Technology GPA 3.3 SkillsAR, Assembly, Auto-Cad, Balance, CPI, CPT, Client, DC, delivery, Electronics, financial, Flash, forms, Legal, machinery, managing, mechanical, memory, Office, works, power supplies, processes, producing, programming, Project Management, quality, Read, receiving, Research, safety, SAP, Simulation, strategic, switches, teamwork, Technician, Test Equipment, XML  SEP  Job Description Job Title Salesforce Communication Cloud Business AnalystJob Type Full-timeJob Location Remote (Across USA) Business Requirements Experienced in Salesforce Industries Communications cloud.10 years in SFDC, Certification a plus5 years of experience in Telecom domain solutioning for Quote to CashArchitect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs.Solution design of custom solutions on the Vlocity platformStrong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers.Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business onGuide the onsite-offshore development team in translating the solution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com project lifecycle.Experience reviewing and documenting code.Knowledge on Source Control amp deployments to higher environments