SummaryWith extensive experience in business requirement analysis with SDLC processing. Experience includes project management, programming, systems analysis, and systems development. Possess multi-industry business analysis, people management, process improvement reengineering, Professional training development and technical IT background in a wide array of technologies. Managed projects through the entire lifecycle (SDLC) using both waterfall and iterative development cycles, gathered requirements, developed Work Breakdown Structure, scheduled, planned and managed resources, administered project changes, tracked implementation, planned and executed Quality Assurance reviews from day one of the project, performed Risk Assessments, implemented project, and presented reports to executive management. Assisted customers with User Acceptance Testing and performed Lessons Learned analysis. Have over 6 plus years working in the health care business and experience working on CMS contract. Have over 5 years experience with on CMS data and insurance claims. Scheduled deployment worked with developers and testers on defect. Five years experience in QA testing with HP Quality Center where have developed test plans, updated test plans and created defects in Quality Center application where also have setup UAT testing through HP Quality Center. Also, have extensive experience in reporting with Business Intelligence 6.5 BOXI, encompassing various technologies and systems. Have experience in Crystal reports and Microsoft Excel skills with database queries, pivot tables, charting, graphs and statistical analysis. Have SQL query skills were have queried data on selects, views and joins for data analyst and reporting. Proficient working with SAS algorithms. Five plus years in reporting where have developed helpdesk reports on data, charts, graphs and statistical in Excel, Crystal Reports and Business Objects reports. I have developed monthly PowerPoint report for accounts such has DeCA and including US Postal Service which included charts and graphs. Have created Deep Dive helpdesk reports where have included data analyst, charts, graphs and pivot tables on data from remedy ticket system. I have ten plus years with familiarity with ticketing systems and Help Desk Call Center environments and metrics. I have experienced in SDLC process where have followed with USPS Postal Stores software CD application installation process. Acted has a USPS Postal stores Assistant Project Manager, Software developer, Senior System Support Analysis (TIER III IV) for 670 USPS Postal Stores. Expertise in project management, installation, maintenance and repairs, including the upgrading of hardware and software to training crews of support staff for projects. Demonstrated outstanding communication skills with customers and received numerous compliments. I have received my PMI certification through ESI International. HighlightsPMP certification (PMI George Washington University)Unix SVR 4, Visual basic, C, DOS, TSO, Super Wilber 2001, ACSWindows 95, Windows 98,Windows 2000, Windows NT 4.0, WordPerfectMicrosoft Word, Excel, PowerPoint, Project, and Outlook, SharepointRemedy 7.5 7.6, Ghost utility PeopleSoft, VisioEDW-Business Objects 6.5 XI (Reporting for USPS, AAFES DeCA) NCR service (Running D1 Reports for USPS, AAFES DeCA), and Crystal reports. Microstrategy reporting, Datewarhousing, SQL, Oracle, OBIEE, SQL Server 2005 7 2008,Aqua (SQL)5.1,SAS ExperienceBusiness Analyst Data Analyst,10 2014-04 2015Tyler Technologies ,,SDLC for USPS Postal stores software CD installation development, procedures support.Senior System Support Analysis (TIER III IV) SELECTED ACHIEVEMENTS Wrote SQL Scripts for reporting documents SQL scripting for multiple data joins for reporting Updated SQL Scripts for schedule monthly reports Wrote SQL scripts to pull multiple data Created test plans in HP quality Center Updated test plans in HP quality Center Created defects in HP Quality Center Created Business Object Queries for the DeCA account for TIER I analysis Created Business Object Queries for the USPS CE dispatches for TIER II to improve SLA Tested and created EDW queries for the GEMS Universe for all accounts in the ACCC in Columbia, SC Created Reports in Business Object for the DeCA account on SLA Created Deep dive Analysis reports for the DeCA account for the ESM Set-up customer and internal reports for the Columbia ACCC helpdesk accounts Used Business Object using business objects 6.0 and the client applications Used Business Objects XI for multiple reports Created Dashboard reports through Business Objects Created ATM Financial daily, weekly and monthly reports Created financial reporting through BI for helpdesk accounts Created financial reports through BI and Excel for renewal contracts accounts Created design specification for Data table for new Business Objects universes.Tested new corporate Business objects universes( helpdesk, human resource, ATM Financial) Created multiple ad-hoc reports on a daily basis Created daily, weekly and monthly reports through datawarehouse.Collaborated with customer outside and internal customers on reporting requirements Ensure that the data collected through remedy system or business objects was correct, consistent and complete by monitoring, analyzing and reporting on information across the organization.Deliver accurate and trusted data to your information users-standardize, correct, enhance, and unify data from any source Created Deep Dive DeCA report broken down by software, hardware and procedural that were data was checked for data quality prior to uploading into business objects.Ensure the integrity of your data, maximize developer productivity, and ensure complete data for all operational and analytic initiatives Created Business requirement documents for outside insurance company s run through internal insurance processing for claim processing.Created algorithms through SAS for cost saving through medicare and medicaid claims processing Updated SDD s documents and RTMS for requirements for claims processing Work with data analyst on new requirements documentation for claims processing Work with Data analyst on new production algorithms through SAS for claims processing Created algorithm for monthly and yearly cost across company s platform Worked with other BA s assisting in algorithms through SAS.Deployment Engineer,01 2010-01 2014A Place For Mom ,,for CMS (Certified Medicare Services) Wrote SQL Scripts for reporting documents SQL scripting for multiple data joins for reporting Updated SQL Scripts for schedule monthly reports Wrote SQL scripts to pull multiple data Created test plans in HP quality Center Updated test plans in HP quality Center Created UAT testing in HP Quality Center Created defects in HP Quality Center Schedule deployment for Hospital reporting contract Schedule production fixes for Hospital reporting Triage defect in V V testing cycle Triage defect in production Was deployment Engineer has well has Business Process Analyst for deployments Work with release manager on development and defect Monitor all remedy ticket for Hospital reporting contract.Creating new and updating current legacy PowerBuilder reports.Updating new SQL packages for requirements for current legacy reports.Inserting data into tables to update and test new or legacy reports.Defect lead for all defects for the CMS account, where create reports for management on status for all defects by third party testing company and own QA testers.Fix production reports upon request.Work with BA s on new requirements documentation Updated SDD s documents and RTMS for requirements and RCR s.Business Analyst,01 2010-01 2010A Place For Mom Des Moines,IA,Business Analyst for DOL ICERT system application modules.Analyzes business or scientific problems for resolution through electronic data processing, gathers information from users, defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems.Develops complete specifications or enables other Computer Programmers to prepare required programs and analyzes subject-matter operations to be automated specifies number and types of records, files, and documents to be used and outputs to be produced prepares work diagrams and data flow charts coordinates tests of the system and participates in trial runs of new and revised systems and recommends computer equipment changes to obtain more effective operations.Applies systems analysis and design skills in an area such as a record keeping or scientific operation The Computer Systems Analyst II reviews proposals which consist of objectives, scope, and user expectations gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action upon approval of synopsis, prepares specifications for development of computer programs.Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users.Business Analyst,01 1996-01 2009NCR City,STATE,Moved all customer and internal reporting over to Business Objects and client tools, developing time zone reporting worldwide for global reporting.Developed Helpdesk standard reports through Business Object using the client applications.Used Business Object XI applications by developing multiple reports.Helped in running EDW reports, Crystal reports and deep dive analysis for the DECA helpdesk in Columbia to help identify software and hardware issue to drop their call rate down per month.Ran all reporting for hardware from Sparks plus EDW reports for CE dispatches, helping in developing new processes that contributed to dropping OBF s (Out of Box Failures) by over 35 and NFF s (No Fault Found) by over 25 .Assisted in setting up a database that TIER II analyst and DEPO maintenance personal could view for repeat offenders that helped determine the cause of the equipment, dropping both OBF s and NFF s.Created multiple reporting for Helpdesk and Standard Helpdesk reports to transfer all accounts to organize Columbia Helpdesk for DeCA, improving helpdesk reporting processes.Converted all reporting from the GEMS Remedy to EDW-Business Object for all accounts at the ACCC helpdesk to EDW and created reports for other account across NCR worldwide.Created Crystal reports for helpdesk accounts on companies Remedy and customer Remedy systems.Initiated a project plan for tracking all products on the account that dropped OBF s (Out of Box Failures) and NFF s (No Fault Founds) by over 25 .Acted as USPS Postal Stores Project manager, Software developer, Senior System Support Analysis (TIER III IV) for 670 USPS Postal Stores.Developed and Tested 3rd party applications on a Windows NT operating system and built CD install and recovery program.Wrote support procedures for TIER I and II help desk, providing Level lI, III, IV support for AAFES Burger King.Setup and implemented training for Columbia Helpdesk.Setup (CKS) and configured simulator for Columbia helpdesk.Created USPS reports through datawarehousing for hardware support through the helpdesk and Depo maintenance.Collaborated on customer requirements for USPS Postal stores software requirements installation Collaborated with customer outside and internal for reporting through Business Objects and designing business Object universe Created and developed technical documentation for new and current hardware 7 software systems and processes Have communicated with end-user on training or final process of reporting applications Understanding of SLA and SOW documentation, where have been on team to write new SLA or SOW documentation. EducationAA Computer Electronics Applied Science Technical Engineering,Expected in-ITT Technical School-Youngstown,OHGPA Status-Computer Electronics Applied Science Technical Engineering Skillsad, Analyst, ATM, BA, Business Analyst, BI, Business Objects 6.5, business objects 6.0, Business Objects, Business Process, C, CD, charts, CMS, hardware 7, hardware, contracts, SC, Crystal reports, client, Data analyst, data processing, database, datawarehousing, designing, documentation, DOS, Engineer, Financial, financial reports, financial reporting, GEMS, Ghost, hardware support, help desk, HP, human resource, insurance, Excel, Outlook, PowerPoint, Sharepoint, Windows 2000, Windows 95,, Windows 98, Windows NT, Windows NT 4.0, Microsoft Word, Microstrategy, operating system, Oracle, developer, PeopleSoft, personnel, PowerBuilder, processes, proposals, Quality, QA, record keeping, reporting, requirement, SAS, scientific, SDLC, scripting, Scripts, SLA, Software developer, specification, SQL, SQL Server, systems analysis and design, Systems Analyst II, tables, technical documentation, Triage, TSO, Unix, view, Visio, Visual basic, WordPerfect  SEP  Job Number R0177044 Energy Systems Electrical Engineer The Opportunity What if you could use your engineering skills to help build the roadmap to higher energy and climate resilience for the Department of Defense? As an electrical engineer focusing on energy system evaluation, you understand the intricacy involved with developing innovative solutions that are able to effectively integrate with existing complex electrical systems. That knowledge is key when it comes to identifying vulnerabilities in the infrastructure that serves critical missions and establishing energy resilience solutions that work toward both enhancing mission assurance and incorporating carbon pollution-free technologies. Were looking for an engineer to aid in these efforts who has a background in power systems and who can provide meaningful insight into electrical system assessment, development, and improvement projects. Our team supports the Department of Defense in its efforts to provide mission readiness through energy resilience. Mission readiness includes not only the personnel that support critical platforms but also the vehicles that support force projection. The transition from fossil fuel light duty vehicles to hybrid and electric is imperative to meeting Defense goals. The team you ll join specializes in identifying energy resilience gaps, then proposing and developing energy projects that meet mission requirements to fill those gaps. Thats why we need you, an electrical engineer with experience in energy system evaluation and project development to help us provide recommendations on how to make energy systems more reliable, and eventually, change the way the Department of Defense makes energy decisions. You will be working with military installations to evaluate energy vulnerabilities and propose projects relating to all aspects of energy and climate resiliency, including electrical, mechanical, water, fuel, and communications, to assure that critical systems meet their respective requirements. Youll also directly impact the energy sector by exploring the possibility of utilizing renewable energy over traditional generation types. This is a chance to use your problem-solving skills while gaining experience in Defense and installation energy. Join us and take on exciting challenges in the Department of Defense as we transform the definition of resilience. This position will require travel to military installations. Join us. The world can t wait. You Have 3 years of experience with engineering applicationExperience with energy systems design and engineering practicesExperience with energy infrastructure, including electrical transmission and distribution systems, microgrids, and renewable technologies, such as solar, wind, or geothermalExperience with requirement development and analysis in projects pertaining to complex energy systemsAbility to contribute constructive engineering recommendations for system development, improvement, optimization, or support effortAbility to obtain a security clearanceBachelor s degree in Engineering, Physics, or Mathematics Nice If You Have Experience assessing the condition of energy infrastructure, including age, quality, quantity, and vulnerabilityExperience with designing, building, installing, or maintaining electrical equipmentExperience working with the Federal government and Department of DefenseKnowledge of NFPA 70, IEEE, UFC, and UFGS standardsAbility to communicate effectively with a variety of client stakeholders and synthesize the information gatheredEIT Certification in an energy related field Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Create Your Career Grow With Us Your growth matters to usthats why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. A Place Where You Belong Diverse perspectives cultivate collective ingenuity. Booz Allens culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, youll develop your community in no time. Support Your Well-Being Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. 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Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is 65,300.00 to 149,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, youll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, youll work with colleagues and clients in person, as needed for the specific role. EEO Commitment Were an equal employment opportunityaffirmative action employer that empowers our people to fearlessly drive change no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.