SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company s goals. HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs MinitabAS400Query LanguageUNIXPresentation Microsoft PowerPointWiresharkFile Management EducationDeVry UniversityOrlando,FLExpected in2014 Bachelor of Science Network and Communications Management-GPA GPA 3.87 4.0 Dean s ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012 Associate of Science Network System Administration-GPA Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996 High School Diploma General Education-GPA ExperienceAaron s, Inc-Data Analyst Integrity SpecialistCovington,LA,12 2014-02 2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03 2010-01 2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan s Roadhouse-Cook WaiterCity,STATE,06 2007-01 2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner. SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server  SEP  Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada amp India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Greetings from Smart IT Frame! We are looking for a Business Analysts with Logistics Management in Fort Wayne, IN. If you are interested in this position, share your updated resume with me. Position Business Analysts with Logistics ManagementLocation Fort Wayne, IN (Onsite from day one)Terms Contract Note Local candidates are preferred, however if candidate is willing to do remote they should be ready to travel and stay for 10 weeks initially and later can do remote and travel as needed. Job Description Working closely with our customers, industry experts, product managers, and engineers to understand the business processes at a detailed level.Must have expertise in handling TMSsimilar logistics modules.Lead and responsible for TMS modules with deep functional and domain expertise. Working knowledge and hands on experience in configuration of TMS product with subject matter knowledge in the following areas Order Management, Planning, load building, Execution, shipment tendering, Visibility, Freight payment and audit, Fleet management, optimizer, Transportation modeler.Hands on experience working on Transport Management Systems such as Manhattan JDA SAP TMS OTM BluJay etc. is mandatoryExperience or understanding of intermodal transportationDeveloping an effective change management process for a smooth digital transformation from legacy processesDemonstrates solid understanding of Transportation and Logistics Space.Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementationsDeveloping strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members.Creating and owning user storiesbusiness requirements documents as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon.As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting. Collaborate with cross-functional teams, including solution architects, developers, business analysts, and project managers, to develop technical and commercial proposals in response to client requirements.Research and analyze client requirements, including proposal and RFP requirements, and develop effective solutions to address them.Develop proposals that clearly articulate the scope, including functional and technical requirements, system architecture, design, development, and testing approach, deployment strategy, and support model. Documentation - BRS, SRS, FSD, PrototypesAn authored user story, acceptance criteria, and user scenarios to describe product requirements for the engineering teamAware of API-based service offeringHave experience in planningrunning workshops for requirement discovery, requirement elicitation and as-is state due diligenceProvide user training on new features and functionality