Career FocusResults-driven, highly articulate, experienced Business Analyst with over 5 years client interface, requirement gathering experience.Successful track record of developing product requirements, working with stakeholders across multiple geo locations and coordinating delivery of projects with highest quality. HighlightsProject Liaison, Tracking and Reporting,Defect resolution and management.Process improvementProduct development.Agile-Scrum and Waterfall SDLC methodologiesDomestic and international experienceStrategic planning and task delegationSelf starter, motivated team player, effective communicator with fine tuned analytical ability.Adept gathering business requirements, developing use cases, activity diagrams.Proficient writing user stories and acceptance criteria from business requirements.Handled Customer Training sessions via WebEx and in person new team member trainingStrong aptitude to quickly learn new systems, applications and tools Professional Experience01 2013to03 2014Business Analyst Product Support ConsultantDrs Technologies Lemont Furnace,PA,OverviewImplemented enhancements to automated information controls that detect data errors across business operations. Provided remote and onsite billable service delivery engagements to customers, including capturing customer requirements, design unit test implement QA Infogix controls. Presented technical requirements and project design.ResponsibilitiesLiaised with clients and product development teams to recommend product enhancements like identifying reporting needs, reconciling data to improve overall data integrity, feature enhancementsGathered product enhancement requirements through fact-finding sessions with clientsConverted high level client requirements into user storiesCreated product documentation and conducted training for the Customer Care team to onboard them onto new product and featuresWorked with product development team for envisioning and grooming the stories in product backlogResearched, documented, and escalated customer issues to the Development teams based on severity and timeframe. Assisted in post implementation support and system enhancementsWorked with Quality Assurance group to develop test cases based on product requirement08 2010to09 2011Process Analyst Process CoordinatorGeneral Dynamics Bloomington,MN,OverviewImplemented new payroll process by system automations and introduced accountable checkpoints, system generated personal time entry reminders.ResponsibilitiesUnderstood the existing As-Is payroll processReported missing time and the potential revenue lossGathered requirements to define a new payroll process for India and US01 2010to05 2010Product Engineer Business AnalystCommunications Test Design Incorporation City,STATE,OverviewWas responsible for the re-designing and implementing an internal business application to resolve download issues related to various set-top boxes at 3 different facilities.ResponsibilitiesAnalyzed existing application within established project methods and procedures to detail requirementsPerformed GAP Analysis between AS IS and TO BE workflow modelsDesigned the business processes and use cases using Rational Rose toolsWas responsible for GUI development of the application using .NetDeveloped skills in .NET framework technologies, SQL server and C programmingImplemented approach for enhancements to resolve complex business problemVerified and validated product against the business requirements at every stage of development04 2008to10 2009Project EngineerF.L.Smidth, Inc City,STATE,Actively involved during proposal, budgeting, design and commissioning phase of every projectPoint of contact for Instrumentation equipment with respect to technical requirements, ordering and purchaseManaged various projects for different cement sectors and coordinated with clients throughout the design processSupervised team in India about streamlining process and documenting new standardsPrepared Communication plan and Project plan to keep track of the tasks, change requests in the projectMaintained project issues, risk list and followed up with appropriate team to resolve the issue riskMapped process based on existing processes, people, market data, roles responsibilitiesComputed, recorded, and proofread data, records and reports.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.01 2007to02 2008Electrical EngineerCosentini Associates City,STATE,Gathered requirements, built electrical design systems for multi sized clients following NEC guidelinesQuality Control - Designed electrical infrastructure for commercial and residential buildingsAssisted in project survey. Solved technical problems by applying various NEC principles EducationExpected in2009totoMaster of Business Administration Goldey-Beacom College-Wilmington,DEGPA Expected in2007totoMaster of Science Electrical EngineeringVillanova University-Villanova,PAGPA Expected in2004totoBachelor of Science Electrical EngineeringOsmania University-Hyderabad,APGPA SkillsClients, Engineer, Technical Requirements, Cases, Budgeting, Documenting, Instrumentation, Ordering, Project Engineer, Project Plan, Business Operations, Data Integrity, Documentation, Fact, Fact Erp, Operations, Product Development, Product Documentation, Product Support, Project Design, Qa, Quality Assurance, Reconciling, Test Cases, Training, Transmissions, Unit Test, User Stories, Payroll, Electrical Design, Electrical Engineer, Mechanical electrical Engineer, Quality Control, Access, Excel, Ms Word, Offshore, Peoplesoft, Ppt, Presentation Skills, Process Improvement, Sdlc, Strategic Planning, Team Player, Visio, Word, .net, Business Requirements, C , Gap Analysis, Graphical User Interface, Gui, Ms Sql Server, Product Engineer, Rational, Rational Rose, Sql, Sql Server, Use Cases, Workflow, Electrical Engineering  SEP  Business Analyst.Organization is seeking experienced business analyst to join the Application Services team working in a hybrid work environment. We are seeking a hands-on, self-starter, critical thinking team player possessing both general technical knowledge and interpersonal skills. Experienced in implementing process re-engineering, developing business requirements, use cases and test scripts using industry accepted practices. Should possess high level understanding of information technology concepts as well as the SDLC methodology. Must be flexible and able to multi-task, working on multiple projects and internal initiatives, inclusive of upgrades, maintenance, and enhancements. Under supervision, conducts business process analyses and needs assessments to align information technology solutions with the business initiatives. Supports analytical functions by assisting programmers in ascertaining user needs and adapting user procedures to final program design. Organizes and facilitates application testing and user acceptance to ensure business communitys needs are met. Acts as second and third level support for Production incidents and facilitates troubleshooting and close out of reported issues for multiple applications. Utilizes current organization wide andor department specific software to complete assignments. Experience Level 4 years Environment Azure DevOps, MS Visio, MS Office Suite