SummarySoftware Quality Assurance (QA) Engineer Years of QA testing experience with proven ability in both team working and individual testing environments. Self-motivated, details oriented, effectively working across multiple projects under pressure meeting tight release schedules. Extensive knowledge of QA processes, QA methodologies and Software Development Life Cycle (SDLC). Passion for product quality, proven bug detection, regression, and troubleshooting root cause skills. Hands-on experience testing Windows, Linux and Mac OS X operating systems. Expertise in testing web and mobile device applications, and in automation. Exposure to Python. Solid experience testing consumer electronics, computer accessories and software applications, including WLAN networking products, Mobile and Bluetooth wireless devices. SkillsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions ExperienceSr. Software QA Engineer,01 2011to01 2017Amazon Lab126 San Francisco,CA,Tested EFI s flagship product Fiery digital print servers, both Windows and Linux based, including web applications, printer drivers, and software utilities.Executed Python based automation scripts for performance and stress testing on a daily basis.Reported and tracked defects with JIRA.Always provided very detailed and clear defect reproduction steps.Worked closely with developers for root cause analysis and issue resolution.Responsible for fix verification and regression testing.Collaborated with developers, program managers and OEM partners to track project progress, identify potential release blockers and provide mitigation plan.Responsible for defining test strategies.Developed test plans and test cases based on feature requirement and functional specifications.Developed and performed testing of EFI web-based online application Premier Cloud printing application PrintMe and Java based utility Web Tool.Tested Fiery driven printer application Direct Mobile Printing (DMP) on Apple iOS devices, iPhone and iPad.DMP allows users to print document using their mobile devices from everywhere.Tested with 3rd party Bluetooth devices to print files to network printers.Product QA Engineer,01 2006to01 2011ELECTRONICS FOR IMAGING EFI City,STATE,Tested various Fiery components for each product release.Reported, regressed, and tracked defects with Siebel database.Responsible for reproducing OEM and field sustaining issues and verifying fixes.Executed automated functional, stress, and compatibility testing with Python scripts and internal automation tool.Performed globalization and localization testing on EFI Fiery components, applications and utilities, such as PS Printer Drivers, Command Work Station, VDP, Hot Folder, Fiery Remote Scan, etc.Set up testing environment and installed new builds on servers interfacing with OEM s network printers.Installed printer drivers and Fiery utilities on Windows and Mac clients performed functionality and compatibility tests with Fiery Servers.Validated Fiery s mobile printing features on Apple products (iPhone, iPod and iPad).Control Device Product QA Engineer,01 2005to01 2006LOGITECH City,STATE,Tested Logitech s wireless keyboards and mice on Windows and Mac OS.Performed functional and compatibility testing of SetPoint application with Logitech s Wireless Bluetooth and USB PS2 keyboards and mice on Windows and Mac OS X.Ran firmware system compatibility testing for Wireless Bluetooth keyboards and mice on various Windows operating systems.Product Software QA Engineer,01 2002to01 2005SONY ELECTRONICS INC City,STATE,Tested Microsoft s Windows Beta Operating Systems, Device Driver Pack and Software Application Pack on Sony VAIO PC.Verified Windows proper integration on VAIO PC build images and performed sanity checks on Windows major features.Performed Microsoft Development Agreement (MDA) testing to identify unsigned drivers to meet Microsoft s WHQL requirement.Performed software functionality and interoperability testing on Sony VAIO PC built-in components, including Audio Video, CD DVD, Power Management and HDD recovery tools.Validated compatibility of Sony and third-party computer accessories on VAIO, including USB devices, IDE ATAPI devices, IEEE 1394 devices, PS 2 devices, parallel port, SCSI adapters, PCI add-in cards.Tested Sony and 3rd party Bluetooth devices on VAIO laptops and Desktop.Set up, configured and tested Wireless LAN networks using Wireless Access Point and Wireless PC cards by Sony and other vendors (Lucent, Compaq, Novatel) on VAIO Notebooks. Education and TrainingCertificate, Fiery Certified Expert, EFI Fiery Global Training University, Fremont, CA Certificate, Software QA Testing ,Expected intoIT Bridge Computer Training Center-Santa Clara,CAGPA B.A Media Arts,Expected intoCommunication University of China-Beijing,GPA Media Arts SkillsJava, Linux, Mac OS, Windows operating systems, printers, Python, web applications  SEP  Job Description Job Title Salesforce Communication Cloud Business AnalystJob Type Full-timeJob Location Remote (Across USA) Business Requirements Experienced in Salesforce Industries Communications cloud.10 years in SFDC, Certification a plus5 years of experience in Telecom domain solutioning for Quote to CashArchitect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs.Solution design of custom solutions on the Vlocity platformStrong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers.Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business onGuide the onsite-offshore development team in translating the solution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com project lifecycle.Experience reviewing and documenting code.Knowledge on Source Control amp deployments to higher environments