Professional SummaryMy objective is to incorporate my degree in biology, 2 years of pharmaceutical CRO experience and more than 3 years of practical experience as a Pharmacy Technician to secure a career in the pharmaceutical industry with an interest in participating in expanding the production and development of medications while ensuring the safety and affectivity on individuals. Skill HighlightsFamiliar FDA drug safety guidelinesExcellent telephone etiquetteFamiliar with Pharmaceutical CRO processesHave completed PPD s CRA training programExcellent customer service skillsFast learnerData EntryStrong decision-making abilityWorks well under pressureStrong problem solverTime managementMicrosoft Office proficiency Professional Experience04 2013toCurrentData Entry Administrator, Global quality and ComplianceKroger Hillsboro,OR,Responsibilities include entering in audit reports into audit database, Participated in creating training program for Incompass.Maintain several different audit trackers Participate in audits and mock inspections where admin support is needed.Completed Clinical Research Foundation trainingParticipated in project management trainingCreated a gap analysis for audits that was recognized by Jay Dixon SVP Global Quality and ComplianceBackup assistant for SVP GQ C.Familiar with audit and inspection processes.Maintain CVs for auditors and other employees on team Maintain audit documents for billable internal audits Maintain webpage and created outline for group newsletter.Everyday work includes using the following programs TrackWise (audit management tool), excel, Microsoft outlook, Microsoft office, Spotfire and Content Server.10 2012to04 2013Intern Global Strategic Proposal DevelopmentPPD City,STATE,Responsibilities include working on specific PPD databases to help co-workers with RFIsCompiled text in porter for proposals.Performed QC to ensure that information provided was accurate as well as corrected any grammar issues.Searched PPD database for information to build competing studies and competitive landscapes.Provided administrative support where needed.Pulled metrics from various PPD databases to answer RFIs and RFPs.Created Organizational charts using Microsoft Visio.Participated in the bidding process from beginning to end.Everyday work included using the following programs Microsoft excel, Microsoft office, Porter, Spotfire and etc.03 2009to11 2012Nationally Certified Pharmacy TechnicianCVS Pharmacy City,STATE,Responsibilities included effective communication with the customer and the coordination of information in order to fill each prescription accurately.Data entry, production, and customer service were just a few of everyday responsibilities.Performed inventory checks and ensured that medications were ordered and disposed as needed.Recorded medication orders called in by doctor s offices.Ensured that medications were accurately billed to the correct insurances.Communicated with insurance companies if there are billing issues.Maintained temperature log for refrigerated medications.Participated in flu shot prep. (ex filled syringes, and ensured that the drug was properly stored).Ensured that prescriptions were filed correctly to ensure smooth customer pick-up process.Participated in yearly pharmacy audits and helped where needed. EducationExpected in2012totoBachelor of Science BiologyUniversity of North Carolina,Wilmington,NCGPA Throughout all 4 years of college, worked 40 or more hours a week and also balanced 18 credit hours of courses per semester. Continuously maintained a good GPA. During the last semester of college, participated in an independent 6 month research project at UNCW s Marine Science Center. Interests AssetsI am confident that the following is a fair and accurate assessment of what I have to offer my employer. I am a quick learner with strong verbal skills as well as extremely organized and possess strong research skills. I make a great team leader yet also a very hard worker with a team focused spirit. I am able to shine during problem solving and effectively communicating with my co-workers. I am a focused self-starter with exemplary customer service and telephone skills as well as proficient at Microsoft Works, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher and any other office program needed to perform a job.  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams