ProfileDedicated, dependable professional with 15 years of Quality Assurance experience looking for continued professional growth and learning opportunities. Extremely successful in troubleshooting and testing to ensure a quality product is delivered prior to customer release resulting in time and savings for a corporation. Positive, self-directed, detail-oriented individual who works well in a team environment and is very successful keeping projects on target. Very successful at delegating, troubleshooting, setting and meeting personal and project goals. Core QualificationsStrong analytical skillsImplementing Google AnalyticsStrong communication skillsWhite Black box testingSoftware life cycle managementCustomer-focused SkillsTesting Tools Quick Test Professional 9.1 10.00, Quality Center 7.x 8.0,Test Complete 6.x 7 x 8.x, Test Execute, SeleniumLanguages VBScript, SQL, HTML, working knowledge of Visual Basic, HTML, HTML5, working knowledge of JavaScriptDatabases MS Access, SQLSoftware MS Office, MS Word, Excel, Pages Numbers(OSX)Operating System Windows 95 98 XP Vista 2000 7, OSX, MS-DOSOther tools SQL Developer, Dynamsoft Source Anywhere, Visual Studio, Strategic Technology Planning, Data Business Systems Analysis, Data Flow Process Mapping, Database Design Management, Testing Scripting Documentation, Technical Writing (Manuals System Specs), SQL Queries Data Modeling Professional Experience04 2012toCurrentSenior Automated Software EngineerNorthstar Financial Services Group Llc King Of Prussia,PA,Writing underlying project framework for automated test casesIdentifing areas of the application to be regression testedCoordinate writing running of automated regression test scriptsReduced customer downtime for new code releases by 60 Launched eAssessment platform for million dollar client winning the 2012 CADiE awardContinuously deliver software solutions consistent with the product roadmap and released plan milestonesImplements unit and integration tests to consistently deliver high quality featuresCoordinating of installation of software systems and collaborated on the design and implementation of new featuresSupervise internal and external testing personnel10 2011to04 2012Lead Quality Assurance EngineerEataly Chicago,IL,Troubleshoot and resolve web application issues escalated from customer support and other departments with a 100 success rate.Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.Launched million dollar company front-end e-commerce platformDesigned, documented and executed maintenance procedures, including system upgrades, patch management and system backups.Provide quality assurance for e-commerce platform for over a millions users.Implemented new WMS system increasing warehouse productivityTrain front office personnel on new WMS system.07 2005to08 2011Automated Software AnalystPenske Automotive Group Davie,FL,Evaluates, implements and uses automated testing tools to increase the speed and functionality tested in the systemDevelop automation QA strategy, approach and frameworkPresent automation testing status to cross functional team and prepare detailed functional and performance testing report to address issuesPerform functional, regression and user acceptance tests on applications using automation and manual testing designDevelop and execute both functional regression test scripts with Test Complete Tool to ensure business requirements are addressed and report detailed resultsManually run test cases and verify automated test case validity for .NET projectIdentify and document defects using Quality CenterAutomate previously manual, time-consuming processes increasing team efficiency by 65 04 2005to07 2005BaristaStarbucks City,STATE,Prepare beverages, Cash Register Transactions, Store Cleanliness, Product MerchandisingBalanced daily cash deposits and store inventory with a zero error rateDelivered prompt, accurate and excellent customer service.Trained employees on cash drawer operation.07 2003to11 2004Administrative AssistantMJW Corporation City,STATE,Identified discrepancies in query project database.Within a 30 day period, reduced a backlog of over 800 CATI Interviews by 40 Developed a more efficient way to complete our mailings to prevent backlog in the future Developed business rules, programs and quality checksInstrumental in getting our Team recognized for superior work quality by NIOSH ORAUSupervise and Cross-Train EmployeesProvide QA QC for Administrative TeamMaintain and Monitor Training Records for over 40 Employees. EducationExpected in2008totoAssociate of Arts Business ManagementUniversity of Cincinnati-Cincinnati,OHGPA  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.