SummaryManagement professional seeking a director position which allows me to utilize my strong administrative and technical experience, managerial and interpersonal skills, and quality assurance initiatives to maximize efficiency, data procurement, and customer satisfaction. Results-oriented, hands-on professional, with a highly successful record of accomplishments in quality, process improvement, survey management, communications, and career development. Key SkillsContinuous Quality Improvement Measures (DMAIC)Survey ManagementData AnalysisDatabase ManagementCustomer ServiceOutcomes ProjectionsPerformance Tracking and EvaluationTeam Building Experience11 2000toCurrentManager Student and Resident DataAmerican Medical Association City,STATE,Hired and developed staff on the use of the AMA Graduate Medical Education (GME) Database, AMA physician Masterfile, GME Track Online Census, and departmental procedures.Provided professional and highly regarded GME Census customer service for all content and technical questions from both external and internal customers.Became the leader for all GME-related data questions within the Division, used consistently by divisional executives.Spearheaded and supervised the collection, monitoring and quality control of all GME data.Managed all student data procurement and quality.Served as PC Coordinator, providing PC technical and application support, participating with rollouts of critical updates, and testing new software and services as they applied to the department.Encouraged the AMA to become members of the American Society for Quality (ASQ). Became the direct contact between the AMA and ASQ, facilitating organizational and departmental process improvement and creating cross-divisional teams to address organizational deficiencies and issues.Conducted cost, schedule, contract performance, variance and risk analysis.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.09 1998to11 2000Survey Management SpecialistAmerican Medical Association City,STATE,Collected and monitored large quantities of GME data from over 8,000 residency programs and 100,000 residents.Provided ongoing quality control of all data received through direct use, upkeep, and modification of Access programming.Created and helped to implement powerful survey applications that serve to track, update, and collect data, as well as insure a high response rate and data accuracy.Participated directly in training all new employees and temporary staff on the GME Database, AMA physician Masterfile, and departmental procedures.Provided constant customer service through phone support for all survey questions, as well as questions regarding GME. EducationExpected intotoBachelor of Arts Theater and DramaIndiana University-,GPA Minor in EnglishMember Phi Beta Sigma Skills10 year advanced experience with Customer service, Database development and integration, Team leadership and Professional Development, Survey marketing and creation, and MS Access.Concentration on Process Improvement, Quality, quality assurance, quality control, Six Sigma, and strategic planning.  SEP  Job Description As a Principal Software Engineer, you will be responsible for helping design, build, test, deploy and operate highly scalable solutions for the canonical asset management system for all of Oracles next generation Cloud Infrastructure. You should be a rock-solid coder, and a distributed systems generalist who can dive deep into any part of the stack and low-level systems and design broad distributed system interactions. Your passion for excellence combined with your experience will help you be an outstanding technical contributor but also help you mentor more junior engineers. You should be able to work independently and as part of a team in an Agile environment. You should be an expert communicator to both technical and non-technical stakeholders in multiple locations around the globe. You should also be able to manage multiple projects and priorities in a fast-paced environment, be results-driven, and thrive even when faced with ambiguity and uncertainty. Most importantly, you should be a team player, someone who is eager to learn, and willing to do whatever it takes to help the team succeed. ResponsibilitiesRequired Experience BS or MS degree in Computer Science or equivalent experienceAbility to obtain US Government security clearance.Minimum 8 years in a software-engineering related position, at least half of which was in an AgileDevOps environment 5 years of Java development 5 years of Python development5 years of experience with REST API developmentStrong knowledge of LinuxUnix fundamentalsStrong knowledge of microservices, data structures, algorithms, operating systems, and distributed systems.Solid understanding of relational databases, NoSQL systems, storage, and distributed persistenceExcellent troubleshooting, debugging, and performance tuning skills.Excellent written and verbal communication skills with the ability to present complex information clearly and concisely to all audiences.Desired Experience and SkillsExperience with build automation, continuous integration, or continuous deployment tools such as Git, Jenkins, Maven, Grunt, RunDeck, Ansible, etc.Experience building multi-tenant, virtualized infrastructure is a strong plus.Working knowledge of or experience in data center infrastructure and operations is a plusExperience with Infrastructure-As-Code Tools like Terraform is a strong plus.Experience with React JavaScript framework is a plusExperience in developing and designing solutions with containerization technologies such as Docker and Kubernetes.Experience testing web-based applications with REST APIs, especially applications requiring IAMSAML authentication.Experience with observability tools and practices.Experience with working flexible hours and working with team members in a global setting with distributed time zones.