Professional SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core Qualifications Specialties Project Management, Release Management, Environment Management, Budgeting, Communication with Stakeholders and Clients, Developing Test Strategy Plans, Implementation of Automation and Process Improvement, Quality Assurance Methodology ExperienceLEAD SOFTWARE QUALITY ASSURANCE ENGINEER,10 1999-Ultimate Kronos Group New York City,NY,During company start-up phase, led a team of engineers responsible for verification of web-based e-commerce software designed to manage the labor supply chain for Investment Technology services organizations Configured and managed testing and development software environments Managed software build and deployment processes Created, documented, and performed testing specifications and procedures Developed and deployed key processes including online defect tracking system Worked directly with clients to manage implementation, bug fixes, and patch testing effortsQUALITY ASSURANCE MANAGER,11 2000-CurrentFiserv, Inc. Liberty Lake,WA,Manage 3 independent, international teams of QA engineers for middle and back office processes Increased department productivity by more than 150 by developing and executing improved workflow processes including establishing of an automated regression suite, the revising department release control quality assurance processes and creating new version control system for project documentation Built internal department website to increase visibility of team and its projects - enhancing critical understanding and buy-in across departments, and resulting in improved collaboration and turn-around times Provide new hire training on processes, procedures, methodology, products, software platforms Member of Technology Management Committee steering the direction focus of the technology side of the business and its products within the company Ensure both technology and front-end brokerage processes meet stringent audit and compliance requirements Organize, coordinate, and perform software releases in compliance with Sarbanes Oxley Open, track, and verify software errors via an in-house web-based bug tracking tool Comprehensive understanding of investment and brokerage services requirements including market fluctuations, transactions, trade executions and routing procedures Perform manual regression and functional testing of software system execute trade orders from UNIX Windows front-ends and verify trading behavior through analysis of log files and Sybase database tables Responsible for accuracy of investment transactions including currency exchange and commission costs Verify functionality of monitoring tools, scripts, and web applications for individual trading strategiesQUALITY ASSURANCE SPECIALIST,-11 2000Res-Care, Inc. ,,Managed a team of 7 engineers in Los Angeles and New York to develop, implement and manage QA policies and procedures at a world-wide software consulting firm Directed integrated testing efforts including design, functionality, usability, and performance for several projects Developed strategic feature and functionality requirements for each project collaborated with more than 20 designers, developers, and project managers Designed and administered software delivery and deployment processes Selected software subcontractor, established commitments, and tracked and reviewed subcontractor performance for benchmark and performance testingLEAD SOFTWARE SYSTEM TEST ENGINEER,11 1997-10 1999Northrop Grumman Corporation City,STATE,Managed and directed a team of engineers for system verification and validation on a Mission Planning System (Software Engineering Institute Level 4 compliant) Created, documented, and implemented system qualification test procedures Directed delivery and installation of software to client environment integration, load, performance and stress tests EducationBS Industrial and Systems Engineering, Business Administration,Expected in1997-University of Southern California-,GPA Status-University of Southern California (1997) BS - Industrial and Systems Engineering Minor in Business Administration Technology UNIX, Windows, and Sun Solaris operating systems MS Office Suite, Rally, ClearCase office tools Working knowledge of C, C , Java, PERL, SQL, and HTML software languages SilkTest, SilkPerformer, and QTP software testing suites SkillsTesting, Quality Assurance, Qa, Web Based, Web-based, Unix, Audit, Brokerage, Currency Exchange, Database, Documentation, Exchange, Front End, Front End Design, Front-end, Functional Testing, Increase, Its, Project Documentation, Sarbanes Oxley, Sarbanes-oxley (sox), Steering, Sybase, Technology Management, Trading, Training, Version Control, Workflow, Engineer, B2b Software, Integration, Integrator, Software Engineering, System Verification, Test Engineer, Test Procedures, Deployment, Performance Testing, Usability, Clients, Software Quality Assurance, Supply Chain, Budgeting, Process Improvement, Project Management, C , Clearcase, Html, Java, Ms Office, Perl, Silkperformer, Software Testing, Solaris, Sql, Sun, Systems Engineering  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.