Professional SummaryOver 10 years of combined experience in the financial, automotive, physical security and technology industries delivering effective customer service and system organizational improvements. A member of the United States Navy with a Secret security clearance that has a unique blend of managerial and hands-on experience. Looking to obtain a dynamic, challenging entry level position in the IT field where I can use my attention to detail to troubleshoot and problem solve in order to execute mission completeness. Professional HighlightsTime managementFile records maintenanceMulti-task managementEffective problem solvingReports generation and analysisMicrosoft Office Suite CRM SoftwareInterpersonal communicationTraining and development Professional ExperienceSoftware Upgrade Coordinator Specialist,10 2006to04 2007Rusnak Auto Group Anaheim Hills,CA,Collaborated with team members to create and integrate high availability solutions for mission-critical applicationsPerformed remote software installations upgrades using Microsoft Remote Access Server (pcAnywhere)Provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedureCruise Consultant,11 2011to09 2012Glanbia Plc Twin Falls,ID,Managed customer accounts and payments using Salesforce.Delivered high customer services by resolving customer issues quickly and efficiently.Fielded an average of 100 customer service calls per day that lead to a 95 customer retention and satisfaction rates.Internet Sales Consultant,08 2008to05 2013Securitas Security Services Usa, Inc. Cranbury,NJ,Managed over 750 client accounts, updated customer database using iMagic Lab (CRM) and provided exceptional customer service.Researched and created reports identifying market sales trends which led to 15 overall sales increase.Remedied customer challenges by providing relevant products and services.Accounting Assistant II,06 2014to01 2015Baltimore City Department Of Finance City,STATE,Prepared financial statements and reports that assessed debt owed to the City of Baltimore as per standard accounting procedure.Engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.Reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33 .Assisted the City of Baltimore s Bureau of Revenue Collections Department with processing account receivable payments.Conducted data analysis to identified outstanding debt owed to the City of Baltimore.Bike Patrol Officer,07 2015to11 2015New Age Protection Inc. City,STATE,Secured premises and personnel by patrolling property, inspecting buildings and access points.Aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.Reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.Maintained a secure environment ensuring public safety while on patrol.Funeral Honors Coordinator DTS NROWS Clerk APC,12 2015to09 2018United States Navy City,STATE,Successfully coordinated scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the Naval DistrictWashington (NDW) Region.Provided on and offsite funeral honors service training for 108 Active Duty Reserve members for 145 man hours.Supervised 54 fully qualified honor guard team members.Prepared monthly reports for the Command Triad (leadership).Managed 950 Reserve Component accounts ensuring Sailors maintain mobilization readiness and annual training.Processed over 1000 travel vouchers for Sailors totally in more than 1.5 million in liquidated funds.Monitored and controlled access into installation by verifying identification of authorized personnel.Operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled prohibited items.Conducted physical security checks using anti-terrorism and force protection measures ensuring the installation s utmost safety. Education and TrainingMachinist Mate A School Engineering,Expected in2015toNaval Station Great Lakes-Great Lakes,ILGPA Associate of Arts Business Administration,Expected in2006toMontgomery College - Rockville-Rockville,MDGPA SkillsTime managementFile records maintenanceMulti-task managementEffective problem solvingReports generation and analysisMicrosoft Office Suite CRM SoftwareInterpersonal communicationTraining and development  SEP  The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only other inquiries won t receive a response).Regular or Temporary RegularLanguage Fluency English (Required)Work Shift 1st shift (United States of America)Please review the following job description Join a dynamic team delivering technically complex financial solutions within the Insurance space. Design and deliver custom applications with internal business partners and product owners. Drive productivity and efficiency via system integrations and automation.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Work as a technical expert with clients, analysts, programmers and other team members to develop technical solutions to complex business problems.2. Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.2. Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.3. Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.4. Build in and maintain security controls and monitoring in support of company standards.5. Typically lead moderately complex projects and participate in larger, more complex initiatives.6. Solve complex technical and operational problems. Act as a resource for teammates with less experience7. May oversee the work of a small team.8. In an Agile environment Responsible for delivering high quality working software and automating manualreusable tasks working directly, and engage with, the business from the beginning of the design work.Leverage continuous engineering practices to deliver business value regarding effectiveness of the design.Actively participate in refining user stories.Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing.Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner QUALIFICATIONSRequired QualificationsThe requirements listed below are representative of the knowledge, skill andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelors Degree and six to ten years of experience or equivalent education and software engineering training or experience2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices3. Understanding of key business processes and competitive strategies related to the IT function4. Ability to plan and manage projects and solve complex problems by applying best practices5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive informationPreferred Qualifications1. Masters degree and ten years of experience or an equivalent combination of education and work experience2. Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level3. Insurance, Fintech, Financial Accounting, Treasury experience.4. Strong experience in one or more of the following areas (full-stack development on front-end, back-end and Cloud is a plus)5. .NET developer, proficient in C .6. UI Development using Angular (version 8 or above), HTML5, CSS3, Bootstrap, JavaScript, AJAX, JSON7. Backend Development (Implementing REST SOAP services Micro Service APIs) using Java (8911), Spring, Spring Boot Framework, Hibernate and RESTful web services8. Hosting application components on Cloud using Amazon Web Services (AWS) Azure.9. Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills10. Multiple years working in an Agile team, SAFe preferred.11. Strong understanding of SOA andor Open API methodologies and service architectures12. Experience using web servers, application containers, caching technologies13. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)14. Proficient in Azure DevOps, Visual Studio and Git. Proven ability to write comprehensive unit and integration tests OTHER JOB REQUIREMENTS WORKING CONDITIONS SittingConstantly (More than 50 of the time)StandingFrequently (25 - 50 of the time)WalkingFrequently (25 - 50 of the time) Visual Audio SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copyfax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by managersupervisor and required by business need.Travel Minimal and up to 10 General Description of Available Benefits for Eligible Employees of Truist Financial Corporation All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, andor a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify