Professional SummaryYoung professional with hands-on experience analyzing data and model structures for large companies, including the Telecom industry. Skilled Data Analyst and Business Consultant. Accomplished in problem solving, advising best solutions and improving business through data analysis. Experience leading teams and presenting projects. Committed to delivering best possible outcomes and consistently recognized for outstanding excellence on several projects. Highly regarded by peers and co-workers. Technical proficiency in BSCS IX, Cognos, BMC Remedy, Tableau, Putty, Image Now, Rstudio, Oracle, MYSQL, Java, HTML, Python, Shell and Pearl. Areas of ExpertiseData Analysis Visualization, Data Warehousing, Decision Modeling, Business Intelligence, Data Statistical AnalysisOperations Management, Project Leadership, Reporting Analysis, Client Management, Product Development,Change management ExperienceSenior Software Engineer,2004to2011The Hartford Peace Dale,RI,Analyzed Data and implemented functional strategy for Billing and Rating System, using Business Intelligence ETL Tools and led 24x7 OperationsTeam of 25 members for data modeling, system monitoring, kernel upgrades, job scheduling and administration Improved management decision effectiveness for a Telecom service provider in India by analyzing and managing data and configuringrating packages. Achieved weekly execution labor time savings of 10 hours by automating procedures and scripts. Managed billing operations for 22 states in India, consisting of 60 servers providing 24 7 support to 8 million subscribers by organizingand supporting online software operations both on-site and at remote data centers Improved incident resolution efficiency from 67 to 97 through more rigorous management and mentoring Achieved 99 System availability for 21 months, Awarded Client appreciation for multiple projects Decreased SLA by 27 , by assigning roles, tasks and deadlines to individuals and mapping expertise specialization. Improved testing quality outcome by enhancing and automating business scenarios developed test approach, plan and scripts Enhanced revenue and marketing departments customer satisfaction by brainstorming with subject matter experts to improve knowledgeof issues, requirements, expectations and business critical scenarios Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to planIT projects and fulfill clients expectations, Researched and documented existing business process for BSCS IX system Developed IT system specifications after evaluating customer s nature of work and business volume Led process-improvement focus groups as part of functional redesign for BSCS IX Customization system EducationMaster of Science Executive Management of Technology,Expected in2017toNew York University-Brooklyn,New YorkGPA Coursework Business Analytics, Managing Tech Change and Innovation, Economics Strategy, Tech Strategy, Organizational Behavior, Global Innovation.Bachelor of Engineering Electronics and Telecommunications,Expected in2012toMumbai University-Mumbai,MaharashtraGPA Coursework in Microprocessor, Microcontrollers, Data Encryption Decryption, Basic Fundamentals of Java C Skillsbuild computers, call center, closing, computer repair, customer service, electronics, team leader, listening, meetings, Excel, PowerPoint, Windows 7, Windows 8, Microsoft Windows XP, Microsoft Word, progress, sales, supervision, technical support, troubleshooting, Vista  SEP  Title Business AnalystLocation Santa Clara, CA Minimum Degree Required bachelor s degreePMP certification Duties Engage with Product Managers to intimately understand and support documenting product requirements.Partner with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed.Assist in documenting cross-functional business requirements and develop user stories.Define and standardize processes and playbooks for Product Managers to improve time to define product options regarding key decision points in the process.Build consensus from cross-functional leads on business requirements.Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics Define the set of strategic, core and support processes that transcend functional and organizational boundaries identify and describe external entities such as customers, suppliers, and external systems that interact with the business and describe which people, resources, and controls are involved in the processes. Partner with QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.Work with business partners and product managers to define test scenarios for UAT.Manage UAT execution, coordinate between business testers and IT development teams.Document test results and ensure timely execution and sign-off of test scenarios. Skills 5 years of relevant work experience as a Business Analyst or a Business Systems Analyst or a product owner Experience with process documentation, automation and digital transformations impacting Partners, Channels and distributors Experience modeling business processes using a variety of tools and techniques Demonstrated working knowledge of systems supporting high technology business processes for PartnersChannelsDistributors like Partner Onboarding, Deal Registration, Partner Programs etc., Expert in writing User Stories, converting business requirements to User Stories for development.The ability to act as liaison conveying information needs of the business to IT and data constraints to the business applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery Experience with Confluence and JIRA is highly desired Prior experience with Salesforce, Steelbrick CPQ, or Salesforce PRM desired Ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies Exceptional communication skills and the ability to communicate appropriately at all levels of the organization this includes written and verbal communications as well as visualizations A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies .Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus good working knowledge of Google Suite of Productivity Tools. Thank youJassiejassie rootshellinc.com