Career OverviewOver 5 years of experience in a technical support role, electro mechanical maintenance, IT, and customer service, Exceptional in troubleshooting, installation, configuration, and desktop hardware support, OS support for ATM s. Proficient in the installation of customer proprietary software on different PC s. Performed preventive maintenance on equipment when performing site visits. Provided technical support and training for other technicians within the company across the country as well as customers. Knowledge of LAN WAN and printer network setups. Knowledge of Active directory user setup. Strong attention to detail. Very well organized and able to escalate to the proper channels on issues that need more resources. QualificationsMS Win 2000, XP, 7, and 8.1Other Applications MS Office Suite 2003 2007 and 2010, Excel, Word, Power Point, Outlook Desktop Support, TCP IP, DNS Configuration, Network setup, Pinging, LAN WAN Configuration, PC hardware and operating systems maintenance and troubleshooting, Network Security, Able to provide tech support over the phone, Familiar with servicing printers. Strong analytical skillsProficiency in TCP IP protocolsExcellent problem solving skills Work Experience09 2011toCurrentData AnalystC.H. Robinson Worldwide, Inc. Omaha,NE,LEAN trained on process improvement for developing new GEN paperwork process.Currently analyze data for changes, adds, and deletes onto the transaction switch.Verify to make sure all data elements related to their account is correct prior to the system change.Also provide technical support to ATM clients and vendors.Help customers trouble shoot minor issues with their ATM s to minimize down time.Also provide hardware and software support to customer vendor to help resolve technical issues.Managed network platform conversion for ATM clients from one processor to another migrating 1,000 terminals in 6 months.Also provided support for ADA compliance standards for all ATM clients.08 2008to01 2011Field Service ManagerDish Network Corporation Spokane,WA,Managed 37 technicians between Texas and Oklahoma.Assisted with 7 ATM software and hardware upgrades for financial institutions.Provided customer support for ADA compliance standards.Also performed upgrades from software to hardware to make ATM s ADA compliant.Provided tech support for both customers and technicians across the country.Performed work load balance between other technicians with my service area.Prioritized service calls to meet customer SLA s Hired and trained new staff when necessary.Traveled to other areas for tech and customer visits or to provide support on ATM s that have been down for long periods of time.Met with area tech leads every other week via conference calls to discuss any issues or changes coming to any of the areas.03 2008to07 2008Customer Service TechnicianAmetek, Inc. Warrendale,PA,Performed software and hardware maintenance on Wincor ATM s.Used diagnostic software on PC s to troubleshoot hardware issues on ATM s to help pin point where errors could be found.Performed PM s on ATM s when time permitted to prevent calls backs.03 2005to03 2008Sr Field Customer Service EngineerHyperoptic Field,KY,Provided leadership to technicians in the Houston area and other areas that didn t have any leadership.Helped hire and train new technicians across the country.Help support 6 hardware and software upgrades for financial institutions.Provided tech support for both customers and technicians across the country.Prioritized service calls to meet customer SLA s.Traveled to other areas for tech and customer visits or to provide support for on ATM s that have been down for a long period of time.Performed PM s on ATM s and their PC s if time permitted to prevent call backs.02 2004to03 2005Customer Service EngineerTecniflex City,STATE,Serviced bank pneumatic tube systems for financial institutions.Serviced safe electronic and mechanical locks.Opened safety deposit boxes for financial institutions when requested.Performed PM s on safe doors every 6 months.Serviced ATM machines and PC s. Education and TrainingExpected in1996totoAssociates Applied Science Electronics EngineeringItt Tech-Houston,TxGPA Applied Science Electronics EngineeringExpected in2017totoBachelor of Science Information SystemsUniversity of Houston Downtown-Houston,TXGPA SkillsADA, ATM, balance, hardware upgrades, hardware, conversion, clients, customer support, DNS, doors, financial, LAN, leadership, mechanical, Excel, MS Office Suite, Outlook, Power Point, Win 2000, Word, Network setup, Network Security, network, Operating Systems, PC s, PC hardware, printers, process improvement, safety, SLA, Spanish, switch, TCP IP, technical support, tech support, software support, Desktop Support, phone, troubleshoot, troubleshooting, upgrades, WAN  SEP  The Senior Manager, Data Architecture Data Engineering is responsible for translating business strategic goals into future-state data engineering and data science solutions. This includes delivery full life-cycle from execution roadmaps, to implementation, and to production operations. This role drives the creation and maintenance of enterprise data and analytics capabilities, data reference architectures, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Translate business strategic goals into actionable future-state data engineering and data science architectures and solutions.Delivery of full life-cycle Data Solutions from execution roadmaps, to implementation, and to operations. This includes a specific focus on ELT and ETL Data Pipeline solutions from inception to production.Lead end to end solution delivery of enterprise data warehouse, data marts, and data lake with governance.Drive the creation and maintenance of enterprise data and analytics capabilities, data solutions, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Deliver architecture connecting Data Science, Data Engineering, and Data Analytics practices together to deliver impactful data products.Strong partnership with DevOps, DataOps, business partners, engineering teams, and data management.A minimum of ten (10) years of experience in IT with a minimum (6) years in data architecture and data solutions are required.Successful track-record in managing a team of Data Engineers and Data ScientistsSkilled in hybrid cloud data platforms and analytical technologies including Azure andor GCP data infrastructure, Spark, Data Lake, Data Warehouse and Data Marts, BI reporting with PowerBI, Metadata Management, Data Governance, Master Data Management, Data Catalog, and Business Glossary.Ability to document, communicate, implement, and operationalize complex architectures.Experience with ELT and ETL Data Pipeline solutions from inception to production.Proficient in SQL, NoSQL and columnar databases.Experience with SparkPyspark and JSON.Excellent grasp of Computer Science fundamentals - data structures and algorithms.Must have Panda Data Frames knowledge and best practices, execution engines, DAGs (airflow, dagster, luigi, etc), and Kubernetes.Proficient with GitLabFamiliarity with Azure data factory preferred, Google data flow or AWS GlueExperience with Biomedical Informatics, S3Azure blob store, Machine Learning and AI, Unstructured Data, and Data Democratization is preferred.Experience with Agile methodologies, Kanban preferred, and using tools like Jira and Confluence to facilitate the work.Bachelor s degree in computer science or a related discipline required. Master s degree preferred. RECRUITERS NOTES The role will definitely be hands-on and will require excellent communication skills. The hiring manager mentioned the following technologies AImachine learning data warehouses product support Cloud experienceAzure must be open to new technologies. Working with the Product Development Team. Act as the point of contact will create a group that helps the product teams. Create data warehouses for analytics. MUST have excellent communication skills verbal and written. This person will envision strategy and must be able to effectively communicate that strategy to others. The organization has asked me not to advertise the compensation. If you contact me I would be more than willing to share it with you. For over 50 years this non-profit organization has made it their mission to protect patients from unsafe and ineffective medical technologies and practices. More than 5,000 healthcare institutions and systems worldwide including four out of every five U.S. hospitals rely on the services of this organization to guide their operational and strategic decisions. In addition, they serve public and private payers, federal and state agencies, policymakers, ministries of health, associations, and accrediting agencies. Benefit from a healthy work-life balance while staying on the leading edge of technology and thriving in an innovative startup-like culture minus the risk. Sleep well knowing you are helping achieve a world where safe, high-quality healthcare is accessible to everyone. Excellent benefits to include work from home, flex-time and 19 days starting vacation. Its a nice place to work!