Experience11 2017toCurrentBusiness Analyst Data AnalystCaterpillar Broussard,LA,Work with Serviceability strategy team to evaluate and enhance the performance of the Serviceability Department.Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation using MS Excel and Oracle SQL.Wrote reports using MS Excel to extract data for analysis using filters based on the analysis.Worked on complex information model, logical relationships, and the data structures that support different departments.01 2016to11 2017IT AnalystFirst Tech Credit Union Seattle,WA,Responsible for assisting customers with network difficulties.Perform analysis on complex technical issues over the phone and using our troubleshooting process.Helped identify recurring technical issues.11 2009to12 2015CollectorUS Bank City,STATE,Consulted clients as part of US Bank s financial analysis team.Reviewed process paperwork for collections to ensure compliance to standards and specifications on past due clients.Documented results of contact and payments, and wrote reports and prepared required documents using our billing systems.Communicated with clients to arrange payment options and responded to questions and concerns.Assisted additional staff with collections process and effective communication with clients.Examined client records to remain in compliance with policies and procedures to ensure uniform standards.08 2007to08 2009Business Analyst Data AnalystEncore City,STATE,Directed organization charged with collections on past due accounts from customers.Administered, interpreted, and explained policies, rules, regulations, and laws to customers and staff.Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met.Directed and coordinated activities of workers in organization to ensure continuing operations and increase productivity.Developed, directed, and coordinated meetings, training, and evaluation of staff personnel.Established and maintained comprehensive and current record keeping system of activities and operational procedures to track client accounts and increase collections.Notable for improving operational performance through effective communication.2 years of analyst experience.Developed monthly reports using MS Excel. EducationExpected intotoB.S Information SystemsLiberty University,,GPA SummaryBusiness Data Analyst with specializing in financial data analysis WHO I KNOW (Referrals Recommendations) Mike Nenninger (US Bank Customer Support Manager) Mike and I have known each other for 10 years and used to work together at US Bank. Endorsement (from Mike Nenninger) I can attest to this candidate s work ethic, drive and integrity. If hired, they would be an excellent addition to your team. Clydell Coates (Charter Communications Customer Service Manager) Clydell and I have known each other for 10 years and used to work together at US Bank and Charter Spectrum. Endorsement (from Clydell Coates) His colleagues recognize him as an expert in all things we support, and they often go to him with questions Robin Wilkes (Charter Communications Serviceability Supervisor) Robin and I have known each other for 2 years and have worked together at Charter Spectrum. Endorsement (from Robin Wilkes) It s not just his technical skills that impress me, however. Jessica is a joy to work with because of his amazingly positive attitude and persistent work ethic. Evelyn Cotton-Rodgers (Serviceability Supervisor) Evelyn and I have known each other for 2 years and have worked together at Charter Spectrum. Endorsement (from Evelyn Cotton-Rodgers) I have always found him to be an organized and talented individual. His skills and character would make him perfect for the Data Analyst role at your company. SUMMARY OF QUALIFICATIONSOver 4 years of IT experience as Business Systems Analyst Data Analyst including project planning and management, software analysis.Extensive knowledge of financials including amortization, debt securities.Understands appropriate IT controls required to achieve Sarbanes-Oxley (SOX) compliance.Ability to meet deadlines and handle pressure coordinating multiple tasks.Demonstrated strong interpersonal skills with the ability to work effectively with upper management and excellent leadership skills in motivating others.Extensive experience doing queries and designing reports in an SQL environment. HighlightsMS Excel, MS Power Point, MS Project.Databases MS Access, Oracle 12i, SQL Server 2000.Operating Systems Windows 98 2000 ME NT XP, Mac OS.Languages SQLReporting tools Micro strategy, Business ObjectsAdministrativeAdAnalystBilling systemsBusiness ObjectsClientClientsDatabasesFinancial analysisMac OSMeetingsMS AccessMS ExcelMS Power PointMS ProjectSQL Server 20002000Windows 98NTMicro strategyNetworkOperating SystemsOracleOracle SQLPersonnelPoliciesRecord keepingReportingSQLStrategyPhoneTroubleshooting SkillsMS Excel, MS Power Point, MS Project.Databases MS Access, Oracle 12i, SQL Server 2000.Operating Systems Windows 98 2000 ME NT XP, Mac OS.Languages SQLReporting tools Micro strategy, Business Objects,Administrative, ad, analyst, billing systems, Business Objects, client, clients, Databases, financial analysis, Mac OS, meetings, MS Access, MS Excel, MS Power Point, MS Project, SQL Server 2000, 2000, Windows 98, NT, Micro strategy, network, Operating Systems, Oracle, Oracle SQL, personnel, policies, record keeping, Reporting, SQL, strategy, phone, troubleshooting  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.