SummaryTo obtain a position where my business education and administrative and marketing skills can make a significant contribution to my employer and where I can make a difference in the lives of the customers I assist. HighlightsMS OfficeCustomer ServiceMarketing tool developmentOffice Administration EducationMiami Dade CollegeHialeah,FL.Expected inMay 2010 Associate of Arts Accounting-GPA AccountingMiami Dade CollegeHialeah,FL.Expected inJuly 2012 Bachelors of Science Management Supervision-GPA GPA 3.0Management Supervision GPA 3.0 ExperienceVolunteers Of America - Greater New Orleans-Payroll Data Entry ClerkDenham Springs,LA,06 2014-12 2014Maintains payroll information by collecting, calculating, and entering data Processing medical delivery tickets (on-going) Maintains payroll operations by following policies and procedures reporting needed changes.Maintains employee confidence and protects payroll operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed.Analyzing Information , Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, General Math Skills, Financial Software, Reporting Skills, Verbal Communication, Organization.Emplicity-Financial Invoice BookkeeperIrvine,CA,04 2014-05 2014Develops system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures.Maintains subsidiary accounts by verifying, allocating, and posting transactions.Balances subsidiary accounts by reconciling entries.Maintains general ledger by transferring subsidiary account summaries.Balances general ledger by preparing a trial balance reconciling entries.Maintains historical records by filing documents.Prepares financial reports by collecting, analyzing, and summarizing account information and trends.Complies with federal, state, and local legal requirements by studying requirements enforcing adherence to requirements filing reports advising management on needed actions.Contributes to team effort by accomplishing related results as needed.Aircraft Owners And Pilots Association-BookkeeperFrederick,MD,2014-02 2014Temp Assignment Invoice Preparer Gather data from vendor invoices to ensure that billing information is accurate as well as collects information from the receiving and stocking department to verify that the materials on the invoice were received into the company.Review all invoices for appropriate documentation and approval prior to payment Ensure pricing accuracy and resolve billing inaccuracies.Records information in bookkeeping records from invoice data.This usually involved data entry into QuickBooks.Sort and distribute incoming mail.Merit Medical Systems, Inc.-TelemarketerCA,State,2014-02 2014Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Explain products or services and prices, and answer questions from customers.Obtain customer information such as name, address, and payment method, and enter orders into computers.Record names, addresses, purchases, and reactions of prospects contacted.Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations Adjust sales scripts to better target the needs and interests of specific individuals.Answer telephone calls from potential customers who have been solicited through advertisements.Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Maintain records of contacts, accounts, and orders.Marriott Vacations Worldwide-Member Services RepresentativeMiami,FL,2014-01 2014Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.File and maintain records.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Hopkins Manufacturing Corp.-Logistics ClerkArlington Heights,IL,11 2013-01 2014Establish operational procedures to verify incoming and outgoing shipments.Ensure shipments are received into inventory or ship timely.Work with Supply Chain to maintain adequate inventory levels as required.Oversee the daily logistics functions and interface with internal external supply chain functions.Maintain procedures and ensure full compliance of the regulations governing the movement of goods.Participate with logistics sourcing teams in the development of customer s shipping import export requirements, and provide pricing quotations for the transportation of goods in response to proposals for future international business opportunities.Monitor and track the global movement of goods based on customer contractual requirements to verify order fulfillment.Complete and maintain all record keeping of domestic and international transportation documentation for export import activity.City Of Albany, Or-Marketing AgentAlbany,OR,05 2013-2014Temp Assignment AT T U-Verse Sales Marketing Successfully learn the appropriate intrapersonal skills to apply with customers Adequately use the persuasive script and strategies for customers Offer AT T products and services with the intent to upgrade the customer to U-Verse Specialize in consumer, retail and business to business sales Learn direct marketing, door to door sales Telemarketing involved as well.Ascena Retail Group-Customer Service RepresentativeBaton Rouge,LA,2013-05 2013Deliver outstanding service to customers and fulfill the customers needs in a claims center using various means of communication Follow standard screens scripts to perform tasks Resolve questions and problems addresses by claimant Confirm or enter sale of product or insurance transactions Be knowledgeable of company products and services.Miami Dade College, Hialeah Campus-Tutor Embedded TutorCity,STATE,05 2012-05 2013Assisted all students with writing, grammar and editing on their assignments Assisted students individually with their English assignments Attended diverse classrooms to listen to professors lectures Aided students with their writing techniques and assignments Assisted reading students to review their virtual reading course.American Home Health-Human Resources DirectorCity,STATE,06 2011-01 2013Provided job candidates by screening, interviewing, and testing applicants notifying existing staff of internal opportunities maintaining personnel records obtaining temporary staff from agencies.Maintained records and distributed checks as per payroll period Administered medical insurance, provided application information helped with form completion verified submission and notifying employees of approvals.Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases tracking vacation, sick, and personal time.Oriented new employees by providing orientation information packets reviewing company policies gathering withholding and other payroll information explaining and obtaining signatures for benefit programs.Documented human resources actions by completing forms, reports, logs, and records.Updated job knowledge by participating in educational opportunities reading professional publications.Accomplished human resources department and organization mission by completing related results as needed.Florida International Training Institute-InternCity,STATE,01 2012-04 2012Developed marketing tools and identified and implemented new marketing venues including usage of social media.In addition, I influenced enrollment strategies for students.Related Coursework.Marketing In this class I learned that in an ever-expanding world, understanding how marketing decisions must be adapted to be global rather than just domestic is essential for successful careers in business.Helped promote the school enrollment utilizing flyers, advertisements and newspapers to increase student matriculation.Assisted my supervisor with the vision of the institute s website to attract students attention by adding enthusiastic current student photos to the main portal.Thought about ways that sets the institute apart from the rest of the institutes tuition fees, identified a unique academic curriculum implementation, and emphasized that there is a possibility that students who attend the institute would most likely become a certified medical assistant.Miami Dade College-Administrative Aid Student AssistantCity,STATE,04 2008-07 2011Provided a wide variety of administrative support for three staff members.Provided advisement and services to students.Managed office processes and administration.Prepared reports and course schedules for the entire department. Skillsacademic, administrative support, advertisements, Attention to Detail, trial balance, billing, bookkeeping, Customer Service, Data Entry, dataProcessing, delivery, direct marketing, documentation, editing, Fluent English, English, filing, Financial, forms, general ledger, human resources, insurance, international business, inventory, legal, letters, logistics, marketing, materials, Math, mail, MS Office, office, newspapers, Office Administration, payroll, personnel, persuasive, policies, pricing, processes, proposals, publications, QuickBooks, reading, receiving, reconciling, record keeping, recording, reporting, retail, Sales, scheduling, scripts, script, shipping, Spanish, supervisor, Supply Chain, switchboard, Telemarketing, Telephone, transportation, unique, upgrade, Verbal Communication, vision, website  SEP  Job Description Business Analyst Lead II - Business Analysis Who We Are Advantasure is a growing company and a member of the UST HealthProof family, Advantasure champions innovative solutions with an eye on the futureproviding health plans with the flexibility to adapt to a changing regulatory environment and evolving business needs. Leveraging the industrys leading experts in government-sponsored health plans, Advantasure offers solutions for administrative cost management, quality patient outcomes and experiences, enrollment growth, risk adjustment, and quality and provider engagement initiatives. We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States. You Are The Business Analyst is responsible for ensuring that business requirements are documented, and every functionalbusiness consideration is identified before implementing each project. This position must clearly understand and reviewconfirm with the client and internal departments before functional requirements are finalized - alternative approaches are suggested where viable. The Business Analyst is also responsible for functional requirements that are completely documented and understood, along with innovative solutions with best practices identified and explored for the most prevalent use cases. The Opportunity Creates functional specifications. Collects, understands, and transmits business requirements for projects and translates them into functional specifications, database designs, and detailed test plans.Works with client business to understand requirements. Partners with clients to gather all requirements to formulate business process specifications and translates those into application functionality, understanding the value proposition(s) of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions.Works with technical staff to translate requirements. Assists the technical team in translating application functionality into application architecture and the production of system functionality documents.Communicates business directives, goals, and needs to the technical team and serves as a client interface for managing user expectations and client satisfaction.Manages development life cycle. Manages projects and processes as required.Works with the product team to stay abreast of overall product strategy, roadmap(s), and release management processes.Assists in the definition of business cases and Cost-Benefit Analyses that effectively inform prioritization decisions.Support capacity planning to optimize the effectiveness of the department.Assists in the leading organization and execution of user acceptance testing.Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Builds relationships with key business unit resources to gain an understanding of overall business unit direction. Partner with internal team members to lead IT activities for small to medium business initiatives using appropriate project management methodologyContributes to status and management reports as required.Participates in configuration changes in systems. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need Ability to be innovative, creative, and think outside of the box when presented with roadblocks.Ability to solve practical problems in potentially chaotic environments Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Ability to understand impacts on other areas and project interdependencies.Knowledge of Business Models, Process Models, Data Models, Workflow Models, and Object Models as needed.Ability to develop workflow and business rules diagrams in Visio.Ability to interact with clients in difficult situations.Ability to convey pertinent information to the technical team.Strong presentation skills and analyticalproblem-solving skills.Ability to work in both a structured and unstructured environment. Demonstrated excellence in a rapid product-developing environment. Expertise in gathering requirements, designing products (database and UI), and achieving high-quality results within specified timeframes.Knowledge of the application of departmental procedures processes and workflows.Ability to learn how to create functional documents such as requirement documents, statements of work, proposals, use cases, and other technical documentation standards.Knowledge of the current state of the IT industry related to requirements gathering. Ability to learn how to translate business goals into IT demand.Knowledge of project management tools and processes.Functional and technical writing skills.Ability to support projects using a variety of project management methodologies (bi-modal) Ability to learn how to define all levels of business and technology requirements.Strong communication and negotiation skills.Ability to work with and empower others on a collaborative basis to ensure the success of the unit team.Bachelors degree in a related field. A relevant combination of education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Companys learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.4-8 years experience as a Business analyst in healthcare or health insurance, Medicare, and commercial business lines Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City, or Washington as set forth below. Role Location Range of Starting Pay for Role Remote 78,000- 118,000 Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options. What We Believe Were proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, weve been building enduring relationships and a culture of integrity. And today, it s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do. Humility We will listen, learn, be empathetic, and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST HealthProof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Advantasure