SummaryRespected and dedicated professional with experience in the health and human services development, team effectiveness and leadership development consulting to all levels of an organization. Able to design and implement strategic plans and develop high performing teams. HighlightsMedical documentation specialistMicrosoft office expertHIPAA and HIT guidelinesQuality control managementProgram implementation and trainerExceptional communication skillsNatural leader ExperienceClinical Data Abstractor and Quality Analyst,11 2012toCurrentUniversity Of Pittsburgh Medical Center City,STATE,Perform data extraction, criteria-specific or focused chart review as specified by the Joint Commission, Center for Medicare Services and regulatory agencies.Apply abstracting and coding knowledge as well as communicate effectively with medical staff in order to determine accurate assignment of codes for diagnosis, severity of illness, procedure and treatment, and outcome measures.Adhere to specific database definitions and requirements as developed by regulatory, accreditation and certification organizations.Collect data for on-going and ad-hoc studies as directed.Analyze medical records and identify the required medical and surgical reports through various systems ATLAS, MARS, Medipac, Cerner and HPF.Obtain recurrence, subsequent treatment, and outcome information from internal and external sources for each cardiac patient in the registry and update the record in the database.Monitor and maintain HIPAA privacy and security standards as defined by Quantros.Fitness and Wellness Instructor,12 2002toCurrentYMCA Of Beaver County City,STATE,Training and instructing various age groups in fitness and health, emphasis on seniors.Client service communication with proper instruction on exercise techniques and equipment.Community development with various human service organizations to determine health needs and evaluate the availability of health services.Nutrition and fitness consulting.Medical Documentation Editor and Software Trainer,01 2011to12 2012University Of Pittsburgh Medical Center City,STATE,Provide departmental orientation to all new staff including the use of all equipment and computer systems.Instructed staff and physicians in the use of dictation and ADT systems.Performed in-person and online training to medical professionals clearly communicating technical and non-technical information to beginner, experienced, and expert users, application owners, and other employees.Trained associates on EPIC and EditScript programs assisted in the implementation of clinical reminder system assisted in expanding use of patient portal at all times providing software support to its users.Reviewed and edited all medical documentation to assure quality standards.Provided feedback to transcriptionists regarding performance make suggestions for performance improvement.Maintained, upgraded, and calculated all editing results.Troubleshoot and problem-solved PC hardware and software issues.Provided leadership to all on-site and home-based staff.Maximized reimbursement by ensuring accurate coding and conducting regular quality audits of providers selected codes and chart documentation.Ensured records met quality and risk management requirements.Medical Transcriptionist and Evening Supervisor,03 1998to11 2010Heritage Valley Health Systems City,STATE,Supervised, planned and organized activities of health information specialist including overseeing daily assignments and monitoring both quality and quantity of work completed by health information specialists.Delegated assignments and monitored workflow.Daily monitoring of the dictation service for timeliness and productivity - working directly with vendor to address any problem areas.Troubleshoot problems with dictation, transcription and transmission to support successful uploading into the electronic medical record system.Assisted physicians and others with using EPIC EMR to correct and complete documentation and authentication.Generated weekly and end of month reports to track delinquency rate, productivity and statistically relevant data. EducationMaster of Healthcare Administration and Education ,Expected inSeptember 2012toUniversity of Phoenix-Phoenix,ArizonaGPA GPA 3.7GPA 3.7Associate of Science Practical Nursing,Expected inMay 2008toCommunity College of Allegheny County-Pittsburgh,PennsylvaniaGPA GPA 3.0GPA 3.0 Practical NursingBachelor of Science Human Services Management,Expected inJune 2010toUniversity of Phoenix-Phoenix,ArizonaGPA GPA 3.5GPA 3.5 Human Services ManagementMaster of Science Health and Human Services,Expected in2015toYoungstown State University-Youngstown,OHGPA GPA 3.5Master of Health and Human Services with specialization in Health Promotion and Health Informatics Skillsad, consulting, Client, database, diagnosis, dictation, documentation, editing, instruction, instructing, leadership, MARS, PC hardware, coding, quality, risk management, software support, transcription, transmission, Troubleshoot, workflow  SEP  Title Business AnalystLocation Santa Clara, CA Minimum Degree Required bachelor s degreePMP certification Duties Engage with Product Managers to intimately understand and support documenting product requirements.Partner with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed.Assist in documenting cross-functional business requirements and develop user stories.Define and standardize processes and playbooks for Product Managers to improve time to define product options regarding key decision points in the process.Build consensus from cross-functional leads on business requirements.Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics Define the set of strategic, core and support processes that transcend functional and organizational boundaries identify and describe external entities such as customers, suppliers, and external systems that interact with the business and describe which people, resources, and controls are involved in the processes. Partner with QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.Work with business partners and product managers to define test scenarios for UAT.Manage UAT execution, coordinate between business testers and IT development teams.Document test results and ensure timely execution and sign-off of test scenarios. Skills 5 years of relevant work experience as a Business Analyst or a Business Systems Analyst or a product owner Experience with process documentation, automation and digital transformations impacting Partners, Channels and distributors Experience modeling business processes using a variety of tools and techniques Demonstrated working knowledge of systems supporting high technology business processes for PartnersChannelsDistributors like Partner Onboarding, Deal Registration, Partner Programs etc., Expert in writing User Stories, converting business requirements to User Stories for development.The ability to act as liaison conveying information needs of the business to IT and data constraints to the business applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery Experience with Confluence and JIRA is highly desired Prior experience with Salesforce, Steelbrick CPQ, or Salesforce PRM desired Ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies Exceptional communication skills and the ability to communicate appropriately at all levels of the organization this includes written and verbal communications as well as visualizations A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies .Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus good working knowledge of Google Suite of Productivity Tools. Thank youJassiejassie rootshellinc.com