Professional ProfileProactive IT Specialist with a diverse career experience in help desk, technical support, and field support environments. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals Works well in team environments and displays strong work ethic. QualificationsWindows XP, 7, 8, Server 2003, 2008, 2012,Linux Red Hat Enterprise 5.11, 6, 7.1, Ubuntu 12, 14 Mac OS X, iOS, Android, Windows Phone 8, Cisco,MySQL, SQL Server 2008, 2012, 2014, TCP IP, DNS, DHCP,Hyper-V, VMWare, Cisco, Linksys, Android,Active Directory, print servers, group policies, IIS, SecureDOC, BitLocker,Microsoft Security Essentials, AVAST, Panda Antivirus, System Center 2012, Symantec, Windows Defender,WIN-PAK, Microsoft Office, Visual Studios, Notepad , DameWare, Putty, UltraVNC, VMWare, JiraPHP, MySQL, SQL Server, C , ASP.NET, JAVA, CSS3, HTML5, PowerShell, Batch files Experience08 2015toCurrentApplication Support EngineerAccenture Contractor Jobs San Francisco,CA,Successfully migrated dozens of servers and applications according to HIPPA and NPR 2810.1A requirements for TD band and Orlando Health.Successfully performing Servlet Upgrades using Red Hat Linux commands and running SQL queries to learn about current DB packages, software version and needed packages Successfully resolving Java Request 12 Error Messages through Red Hat Linux command using doCodeRoll to restart servlets Successfully debug and analyze application error logs to find root causes.Successfully collaborating IT officials in regards to Networking, Telephony, and Application Issues Successfully analyzing safa logs to diagnose printing and faxing issues on customer servers Specialized Knowledge and Skills Experience in supporting all phases of SDLC.Knowledge of Operating Systems, Middleware, DB, Webservers.Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.Understanding of database concepts Hands-on experience with SQL queries Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).Provide on call support on a rotation basis for 24x7 support.08 2014to06 2015Technical Care Professional (Tier 3)Butler Technical Group Garden Grove,CA,Assisted 50 customers daily providing technical support over the telephone Utilize CRM database to track customer account information Negotiated billing transactions and documenting notes into a ticketing system Effective skills in supporting cable, telephone, and internet connectivity Adept at troubleshooting computer hardware including Windows-based PCs Isolate and resolve Docissi 3 Modems Demonstrate port forwarding and DMZ within routers and modems Configure and set up POP3 and IMAP servers on mobile devices.11 2013to07 2014Field SupportAllied Global Services North Kansas City,MO,Perform migration for server and workstation updates or replacements Maintained, upgraded, and troubleshot network printers Test and troubleshoot client equipment remotely and on-site Oversee technical installation and support projects for new and existing Provide high-level system tuning and infrastructure support Train end-users and technical support personnel on optimization and use of equipment Uncovered and highlighted deficiencies and made recommendations for improvement Profound understanding of technical manuals and schematics Review, update and comply with network and company polices.10 2013to11 2013Help Desk Tier 1Rasmussen College City,STATE,24x7service, support and help desk Providing information on school policies Searching and confirming information through salesforce database Provided excellent technical support and customer support over the phone Responsible for troubleshooting basic password resets and first day registration Worked efficiently in fast paced help desk environment while prioritizing tasks appropriately.05 2013to12 2013Entry Level Network AdministratorNicomp International City,STATE,Using Hyper-V environment to run Microsoft Courseware Windows 7 Migration with TD Bank Assembled and upgraded workstations Responsible for contacting TD Bank and going over initial install preparation Responsible for installation of new servers.Created tasks in a timely manner.Maintain operating systems hardware, installation and troubleshooting software installation and configuration and system backups.Recommend alternatives and improvements in technology, and in designing new systems, or reconfiguring existing ones.12 2012to05 2013Entry level Network AdministratorEarthrise Space Inc City,STATE,Assembled and installed software for workstations Hand on experience setting up the IT infrastructure Setting up Email-Server on Ubuntu Provide information on better use of company servers.Creation of straight-through and cross-over cables Configured usernames for VPN connections.Updated DHCP table through Linux commands. EducationExpected inSummer 2013totoBachelor of Science Engineering Computer Science Information TechnologyUniversity of Central Florida,Orlando,FLGPA Engineering Computer Science Information TechnologyExpected inMay 2008totoAssociates Arts Information TechnologyIndian River State College,Fort Pierce,FLGPA Arts Information Technology SkillsASP.NET, Active Directory, Antivirus, basic, billing, business processes, cables, cable, Cisco, computer hardware, hardware, CRM, CSS3, client, clients, customer support, database, designing, DHCP, DNS, Email, fast, faxing, help desk, HTML5, PHP, IIS, internet connectivity, Java, Linux, notes, Mac OS, C , Microsoft Office, Windows 7, Windows, WIN, Windows XP, Middleware, Migration, Modems, MySQL, Enterprise 5.11, network printers, network, Networking, Notepad, Operating Systems, optimization, DB, personnel, policies, POP3, print servers, problem solving, Red Hat Linux, Red Hat, report writer, routers, schematics, SDLC, servers, Servlet, servlets, software installation, SQL, SQL Server, Symantec, TCP IP, technical support, technical manuals, Telephony, telephone, Phone 8, phone, troubleshoot, troubleshooting, Upgrades, VPN  SEP  Careers that Change Lives Medtronic leads the health care industry to provide solutions that benefit the daily lives of people across the globe. Our organization contributes directly to this mission through our rich software system, which includes Cloud applications combined with scaled infrastructure and advanced analytics. Become part of our team and you will be challenged to build these amazing software products, and in the process, make a real difference. The Medtronic Diabetes Operating Unit is on a mission to deliver the power of our Automated Insulin Delivery (AID) algorithm and its proven benefits and to give people with Diabetes a choice in the treatment approach that is right for them. To that end, we are acquiring a patch pump companyEOFlow who makes the EOPatch a tubeless, wearable, and fully disposable insulin delivery device. We are building a team that will integrate the EOPatch with our CareLink cloud ecosystem and applications. This is an exciting opportunity to be part of a historic new chapter for Diabetes as we combine EOFlow and Medtronic s technologies to bring a new product to market for people living with Diabetes. We are looking for a Cloud Software Engineer I to be a part of this dynamic and high-impact team. As a Cloud Software Engineer, I focused on cloud software, you will be asked to work with team leads and members on the design, implementation, and integration of our products. Our product suite spans from medical devices that a patient wears, mobile apps, web apps, and our back-end servers. The CareLink system spans multiple data centers and clouds, includes real-time components in AWS, creating a global network of always-connected devices and applications. The best candidates will be critical thinkers who solve problems efficiently, pragmatically, and continually seek information from all sources. Strong relationship skills are necessary, as is excellent verbal and written communication. The R D group creates our market-leading portfolio of innovations. Join us to make a lasting impact and bring the next generation of life-changing medical technology to patients worldwide. This is a unique opportunity to apply your best technical innovation, problem solving and leadership skills to improving how people live their lives every day. A Day in the Life Maintain high standards of software quality within the team by establishing good practices and habits. Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications. Assist in the collection and documentation of user s requirements, development of user stories, estimates and work plans. Prepare reports, manuals and other documentation on the status, operation and maintenance of software. Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code. Develop, refine, and tune integrations between applications. Analyze and resolve technical and application problems. Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties. Adhere to high-quality development principles while delivering solutions on time. Designs, develops, tests, debugs and implements operating systems components, software tools and utilities. Work with team members and leads to understand software requirements. Ensures that system improvements are successfully implemented and monitored to increase efficiency. Create design documentation, program, and test applications, and iterate through the project life cycle. Receive technical mentorship from lead developers and experienced engineers. Work with the test developers to ensure quality and coverage Write scalable, secure, maintainable code that powers our products.