SummaryHaving achieved a milestone of 7 years of working as a software quality process manager within the financial software industry, I would be a great addition to your product management team as I have extensive experience with coordinating and managing efforts with multiple teams consisting of solution architects, project program managers, product managers, and production support to name a few. In addition, my experience has taught me flexibility and versatility in developing innovative resolutions to a myriad of complex organizational problems while also dealing directly with clients. Key SkillsMicrosoft Office SuiteSharePointHP Quality CenterTRACCrystal ReportsSQLFailure Modes Effects Analysis (FMEA)Requirements ManagementSystem-a-tion Business Analysis CertificationCertified HelixPlan Methodology FacilitatorSystem-a-tion Business Requirements CertificationVisual Basic (VB.Net)HTML ExperienceSoftware Quality Assurance Consultant,03 2010-05 2015Valmet Corporation Little Rock,AR,QA software process manager on large scale enterprise implementation projects for multiple national international financial institutionsManaging the development and implementation of cross-company QA process throughout the SDLC including estimation, forecasting, budgeting, requirements review(s), requirements traceability, test schedule, overseeing testing execution, and defect resolution for implementation(s)Process Management- collaborated coordinated with senior leadership to design end-to-end process methodology that led to an increase in overall estimation and forecast accuracy by more than 12 on project implementationsProcess Development- developed process templates to close gap between client user experience and end customer experience that resulted in identifying additional requirements that would have created a scope gap later on in the SDLCProcess Improvement- integrated QA methodology with the program project management practice to create software quality standards across client and internal teams within the SDLC that resulted reducing implementation defects by 28 on averageBusiness Analyst,2009-03 2010Metavante City,STATE,Manage scope and requirements on medium to large scale financial institution projects for enterprise flagship productsDefined requirements by coordinating with solution architect and vendor teams to define testable requirements and scope for implementation projectsRequirements Management- analyzed client business needs to formulate project scope requirements to efficiently translate to technical and testable requirements while cutting down hours for internal teamsRelationship Management- developed collaborative relationships with product teams to identify appropriate coverage of business requirements while reducing gaps by 5 on all projectsDocument Management- identified necessary documents to fulfill clients business needs and ensured accuracy and completeness by conducting audits throughout the SDLC to identify gaps early in the SDLC while reducing number of necessary change requests by clients on projectsUser Scenario Development- coordinated user scenarios and screen mock-ups with clients that increased test coverage allowing early detection of defects within the SDLCSoftware Test Analyst Intern,02 2008-2009Metavante City,STATE,Perform manual testing on small to medium scale implementation projects for internal systems linking directly into client environmentsDeveloped and managed test plans, test cases, test execution, and defect identification verificationData Analysis- created test execution reports to identify any potential risks to meeting implementation deadlines Test SuiteDevelopment- coordinated testing efforts with business analysts, QA leads, and technical analysts to develop testing suite and increased overall testing efficiency by 5 Defect Management- identified and managed software defects prior to client implementation, resulting in reduced development re-work by 8 Mentoring - trained newly hired interns full-time employees on product specifications functionality through presentations that effectively reduced learning curve by 30 EducationMBA ,Expected in2017--,GPA Status-Expected to start in Fall 2015Bachelor s Business Administration,Expected in2008-University of Wisconsin-Milwaukee,WisconsinGPA Status-Emphasis in finance marketingPMP Certification In Progress ,Expected in--,GPA Status- LanguagesUrdu Hindi English  SEP  Job Description Job Title Salesforce Communication Cloud Business AnalystJob Type Full-timeJob Location Remote (Across USA) Business Requirements Experienced in Salesforce Industries Communications cloud.10 years in SFDC, Certification a plus5 years of experience in Telecom domain solutioning for Quote to CashArchitect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs.Solution design of custom solutions on the Vlocity platformStrong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers.Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business onGuide the onsite-offshore development team in translating the solution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com project lifecycle.Experience reviewing and documenting code.Knowledge on Source Control amp deployments to higher environments