Professional ProfileHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. QualificationsMicrosoft Office suite, SQL, UML tools, Veritas Backup Exec, Quick books ExperienceAsset and Data Analyst,06 2006to12 2006Hca ,,UKNational Grid Metering is a subsidiary company of National Grid (formerly known as Transco Plc) and provides metering and meter reading services in the regulated gas metering market.National Grid currently owns around 21 million gas meters - about 99 of all such meters in Great Britain.Their activities broadly cover Asset procurement and logistics management, Meter installation, exchange and removal, Customer Service provision.Streamlined team operations by re-engineering and documenting processes, and designing training material thereby enhancing team productivity saving time utilization by 50 .The tasks managed were as follows -.Supporting MIMS and CorVu software interfaces.Entering and reviewing data with high accuracy in SAP and MIMS software.Providing MIMS and CorVu training to the team and preparing quality hand-outs for training.Generating Asset Management Reports using MS Excel and MS PowerPoint.Data extraction and analysis using MS Excel.Liaising with other teams within and outside National Grid to ensure regular maintenance of company owned assets took place.Organising and conducting meetings with stakeholders and subject matter experts and summarising minutes of meeting.Interviewing candidates for the team and induction of newly joined team members.Product Support Analyst,11 2003to09 2005Foundation Capital ,,INDIASymantec (which had partially acquired Veritas Software) is a global leader in infrastructure software.The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance.Headquartered in Cupertino, Calif., Symantec has operations in 40 countries.Pioneered the development of Case Management Guidelines Handbook within a team, defining end to end case management and documentation processes to facilitate technical support staff handle and document customer calls cases with precision until closure.The tasks managed were as follows -.Design and Implementation of Backup Restore strategies.Backup Exec software installation, device, and media management.Researching and troubleshooting backup restore issues, and device and media issues to provide solutions.Disaster Recovery of domain controllers, Exchange storage groups and mailbox recovery.CRASH DUMP analysis of servers with booting issues and Event ID analysis.Documentation of the problem and solution to build a knowledge base.Following standard procedures to escalate unresolved issues to appropriate internal teams on a timely basis.Writing technical notes and white papers.Customer Engineer,09 2000to11 2003HCL INFOSYSTEMS LTD ,,INDIAHCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origin in 1976.HCL has been providing services in Systems Integration, IT consulting, packaged support services etc.to corporates and private industries, including banking and financial institutions.Consistently delivered quality customer service and added value to company s revenues.Following is a summary of the roles and responsibilities at HCL -.Led a team of 4 engineers at National Chemical Laboratory, Pune to provide technical solutions to end users.This involved understanding user requirements, supporting Windows 2000 servers, validation of complaints, assignment of targets to engineers, work analysis, receiving feedback and taking corrective measures, and generating monthly reports.Involved in defining monthly and annual support targets, work allotment to engineers, administering the support operations to meet the SLAs, documentation and analysis of the support calls on monthly basis, customer, and vendor co-ordination, identifying and widening business opportunities for the organization.Installation of HP-UX 11.0, disk configuration, user management, loading of patches and troubleshooting.Active Directory implementation and administration.Implementing domain and local policies, Group policy management, User, and group management.Installation, configuration and troubleshooting of Windows Server and Desktop edition, configuration of a list of peripherals and troubleshooting.System Administration Tasks like User administration, E-mail administration, printer, and backup administration. EducationPost Graduate Diploma Business Administration (Finance, General),Expected into-,GPA Business Administration (Finance, General)Bachelor of Engineering Electronics and Telecommunications,Expected intoPune University-,GPA Electronics and Telecommunications SkillsActive Directory, Asset Management, Backup Exec, Backup, banking, Business Analyst, Case Management, CA, consulting, Customer Service, designing, Disaster Recovery, Documentation, E-mail, financial, Financial Accounting, HP-UX, logistics management, notes, market, meetings, Microsoft Certified Professional, MS Excel, Exchange, Microsoft Office suite, MS PowerPoint, Windows 2000, MIMS, Payroll, peripherals, Plc, policies, printer, processes, procurement, quality, Quick books, reading, receiving, re-engineering, Researching, SAP, servers, software installation, SQL, Symantec, System Administration, Systems Integration, tax accounting, technical support, white papers, training material, troubleshooting, UML, validation, Veritas, Veritas Backup, Windows Server  SEP  Your Journey at Crowe Starts Here At Crowe, you have the opportunity to deliver innovative solutions to todays complex business issues. Crowes accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a Best Place to Work. We are 75 years strong and still growing. Come grow with us! Job Description Crowe is seeking a talented and driven Senior Business Analyst in our Product Engineering practice. This individual will assume a business analyst role on a Scrum team that is responsible for assisting in the development and maintenance of the Ignite data analytics product that is leveraged by the Audit practice to deliver Crowes Audit services. Primary responsibilities include leading requirements elicitation with key stakeholders, documentation, story creation, and refinement for the team. This individual should have a passion for continuous improvement, innovation, and a history of successful software delivery and leadership within an Agile Scrum team. Responsibilities Ability to communicate effectively with all levels of the organization, from executive leadership to peers. Collaborate with Product Owner, stakeholders, and development teams to understand business goals and objectives. Ability to acquire a deep understanding of our products and systems, including their capabilities, features, and technical specifications. Perform analysis of large-scale epics for decomposition and work closely with Program Leadership and teams to ensure accurate scoping, feasibility assessment and effort estimation for epics and features. Conduct refinement sessions to decompose features into user stories, tasks, and acceptance criteria for the development team. Schedule, coordinate, and facilitate agile ceremonies and elicitation sessions with the Product Owner and stakeholders to identify, prioritize, and clarify requirements andor issues. Lead backlog management and refinement activities assisting in prioritizing and sequencing work items based upon business value and technical complexity. Collaborate within the Scrum team and Program Leadership on progress, providing updates and identifying potential risks or issues that surface during development. Develop and conduct product presentations andor demonstrations that effectively communicate the value, benefits, capabilities and features to various stakeholders and development team members. Partner with Development Lead to share Scrum Master responsibilities for the development team. Perform as a change agent on identified Agile process improvements for the development team. Perform change management activities in support of product releases. Collaborate with the QA Lead to ensure effective coordination and execution of User Acceptance Testing efforts. Collaborate across development teams to manage dependencies and ensure risks are proactively managed. Work with the development team to demonstrate work to the Product Manager and ensure it complies with the Definition of Done (DoD). Collaborate with cross-functional teams, including operations to promptly identify and prioritize issues reported in a production environment to ensure timely resolution and minimize impacts on users. Required Qualifications 5 years of BAExcellent analytical and critical thinking skillsStrong understanding of work requirement solicitation and decomposition techniquesExceptional learning agility and the ability to adapt quicklyAbility grasp business concepts and translate those to the development teamProficient level of understanding of Product Development and Software Development Life CyclesSolid experience with Agile Scrum methodologyExcellent communication skills, both verbal and written with the ability to effectively convey business and technical information to diverse audiences Demonstrated ability to work collaboratively and effectively with diverse stakeholders and team members as a part of a larger program fostering strong relationships and driving resultsProactive, self-starter, with a natural inclination toward taking individual initiative and personal accountabilityHigh degree of organization and the ability to manage multiple tasks effectively Preferred Qualifications Experience with Scaled Agile Framework (SAFe)Experience working with Azure DevOps or similar toolProduct Owner andor Scrum Master certificationExperience with SharePoint Microsoft 365 Power BIExperience with Data Driven or Data Heavy ProductsIndustry experience in professional services, finance, or accounting About the Team Product Engineering professionals at Crowe lead the software development efforts for the firm and build technology solutions in a consistent and reliable way. Product Engineering owns the software development competency for the firm, which is tied to standardized processes, practices, policies and controls for client-facing products and projects. Team members share expertise across various industries, targeting manufacturing and distribution, government, healthcare, financial services, and private equity groups based on demand from other Business Units. You will learn and build on a wide range of technologies in an environment where innovation and new ideas are highly encouraged. Hop on board to join one of the fastest growing technology consulting practices in the industry. Our Benefits At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country s best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.