Professional SummaryCustomer Service Representative motivated to maintain customer satisfaction and contribute to company success.with a highly effective communication style. Skill HighlightsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitude Work Experience08 2015toCurrentData EntryUl Marietta,GA,Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.10 2012to08 2015Customer ServiceHd Supply Baytown,TX,Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Resolved product policy issues and shared benefits of new technology.Assisted customers with store and product complaints.07 2009to09 2011Front DeskSunrise Senior Living Saddle River,NJ,Scheduled and accompanied clients to medical appointments.Performed clerical duties, such as word processing, data entry, answering phones and filing.Maintained accurate records of patient care.Verified that information in the computer system was up-to-date and accurate. SkillsTyping, Microsoft Word, Power Point and Excel Education and TrainingExpected in2008toto FLORIDA CAREER COLLEGE-Lauderdale Lakes,FLGPA Expected in1 2007toto Seagull High-,GPA  SEP  This is a W2 contract in Minneapolis, MN 55402.Bank is looking for a successful Data Analyst to support our Enterprise Data Governance (EDG) and Data Privacy and Protection (DPP) initiatives. This role will collaborate with the business line and technology groups. Primary responsibilities include Effectively work in matrixed team of Data Analysts, Project Managers and Business Analysts in support of a specific business andor regulatory need. Research and build a detailed understanding of the problem and related data assets in order to code the data processing and analysis. Light development coding Ensure that the data used follows the compliance, access management and control policies of the company while meeting the data governance requirements of the business. Work with technical groups to support the collection, integration, and retention of the data sources. Apply data visualization and summarization techniques to the analytical results. Interpret and communicate the results in a manner that is understood by the business. Basic Qualifications Bachelor s or masters degree in mathematics, Engineering, Computer Science, or equivalent work experience. 5 years related technical experience and 3 years analytical experience in the BankingFinancial industry or similar highly regulated industry. Preferred SkillsExperience Proficiency with SQL SAS (mid to expert level) Intermediate knowledge of application coding and development lifecycle. Analytical (e.g., comfortable with data) and can combine an understanding of business objectives, customer needs, and data required to deliver customer experience and business results. Intermediate knowledge of data governance, data management, data architecture, data modelling concepts and data governance tooling and the complexities of data in a large financial andor highly regulated institution. Willingness to continuously develop and acquire new technical skills, learn new tools programming languages and Big Data techniques. Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Effective oral and written communication with the ability for analyzing, slicing, and dicing data while deriving significant insights. Natural curiosity and self-directed ability to seek out information and meet goalsdeadlines. Agile experience Very comfortable following Agile Scrum methodology.