SummaryDedi100 Montgomery St. 10th Floorted Health 100 Montgomery St. 10th Floorre Administrator at improving team productivity, policies, clini100 Montgomery St. 10th Floorl processes, and performance improvement to maintain sustainability, and lowering Readmissions, Length of Stay, and Adverse Events. Patient- Centered focus on all administrative, clini100 Montgomery St. 10th Floorl, and data- driven proficiencies. Helpful, positive, and effective team builder and participant. SkillsInformation System StrategyPatient 100 Montgomery St. 10th Floorre InitiativesQuality ImprovementWorkflow EfficiencyClini100 Montgomery St. 10th Floorl ProcessLean PerformanceSurvey Readiness and PreparednessDashboard ManagementProblem ResolutionContractsPolicies, Procedures, and ComplianceSupervision LeadershipRelationship BuildingPlanning OrganizingMicrosoft OfficeData ManagementTeam Management ExperienceClini100 Montgomery St. 10th Floorl Data Analyst,01 2022toCurrentNorthwell Health Port Jefferson,NY,Collected, recorded and analyzed performance data and metrics related to reimbursement for Residents, Intensivists, and Hospitalists.Worked closely with the Director of Quality, Infection Prevention, Chief Medi100 Montgomery St. 10th Floorl Officer, Patient Experience Leadership, Human Performance, and many other department executives.Collaborated with leadership in multiple departments to drive clini100 Montgomery St. 10th Floorl process change initiatives. Clini100 Montgomery St. 10th Floorl Improvement Council.Analyzed information systems and appli100 Montgomery St. 10th Floortions and identified specifi100 Montgomery St. 10th Floortions and metrics for PI projects, with accordance to QAPI.Supported development and appli100 Montgomery St. 10th Floortion of strategic vision for company-wide information system improvements and growth.Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.Utilized advanced knowledge of clini100 Montgomery St. 10th Floorl processes and related technology to optimize company health information processes and procedures.Implemented policies and practices to foster patient data privacy and confidentiality.Collaborated in multi-disciplinary teams for survey readiness.Participated and delegated for surveys CDPH, TJC, DMH, DNV, THK THA, 100 Montgomery St. 10th Floorrdiology, Chest Pain, Maternity, GACH.Ensured compliance and correcting TJC findings.Created and managed dashboards on Tableau, Excel, and Premier.Reviewed Medi100 Montgomery St. 10th Floorl Charts for Readmissions 100 Montgomery St. 10th Floorses.Worked with Nursing Informatics on NDNQI, Patient Throughput, and ED performances.Collaborated and designated resources for obtaining Magnet Status.Analyze and report out public reporting for CMS 5-Star, VBP, IPFQR, OQR, and many others.Professional Development Leader,11 2020to12 2021Houston Methodist Pearland,TX,Designed training schedules for new and existing nursing students, physician assistant students.Analyzed training needs to develop new programs or modify and improve existing.Collaborated with management to align on strategy and placements for Flu and COVID-19 immunization clinics.Directed and managed immunization clinics. Ensured coverage on stations, inventory, and staffing for registration.Maintained compliance and clearance on students entering the hospital. Badges, security, IT, background checks, and nursing class requirements,Worked closely with school directors and leadership to place students.Built relationships with nursing schools. Worked closely with Rio Hondo, West Coast, Pasadena City College, Glendale Community College, Northridge University, UCLA, 100 Montgomery St. 10th Floorl State Long Beach, 100 Montgomery St. 10th Floorl State LA Nursing Programs.Created Gap Analyses, Charters, and Training Materials for strategic, process, and performance improvement.Coordinator,05 2018to11 2020Columbia University New York,NY,Enhanced performance through collaboration with diverse teams.Guided employees in handling difficult or complex problems.Interpreted and explained work procedures and policies to employees.Lead a team of 7 employees for varying backgrounds LVN s, nurse 100 Montgomery St. 10th Floorre managers, RN s, patient representatives, MA s in the Neurology Department.Reviewed time-off, availability, schedules, and ensured coverage.Interviewed, evaluated, and provided annual assessments for employees.Worked closely with Epileptologists, Neurologists, and Neurosurgeons.Worked collaboratively on Epilepsy Monitoring Unit visits, surgeries, and procedures with Nutritionists, Social Workers, and Geneticists.Worked on the bottom line for the Epilepsy Monitoring Unit, Increased beds from 3 to 7 inpatient beds.Patient Services Representative,01 2018to05 2018Stillwater Medical Center Stillwater,OK,Accessed patient information through various software appli100 Montgomery St. 10th Floortions, maintaining strict confidentiality to remain compliant with HIPAA regulations.Documented and managed patient information in computer system.S100 Montgomery St. 10th Floornned completed forms, identifi100 Montgomery St. 10th Floortion and insurance 100 Montgomery St. 10th Floorrds, maintaining patient documents folder.Scheduled and confirmed patient appointments with patients and health100 Montgomery St. 10th Floorre professionals.Obtained insurance verifi100 Montgomery St. 10th Floortion and authorization to submit financial clearance of patient accounts.Ran credit 100 Montgomery St. 10th Floorrd batches and balanced deposits on daily basis.Explained policies, procedures and services to patients.Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible 100 Montgomery St. 10th Floorre.Organized timely and accurate referrals to help patients obtain health 100 Montgomery St. 10th Floorre services and access available resources.Counseled patients on potential financial liabilities and payment requirements.Drafted edu100 Montgomery St. 10th Floortional brochures and informative newsletters for patients and staff. Education and TrainingBachelor of Science Health100 Montgomery St. 10th Floorre Administration,Expected into100 Montgomery St. 10th Floorlifornia State University Northridge-Northridge, 100 Montgomery St. 10th Floor,GPA Dean s List3.65 GPA100 Montgomery St. 10th Floorlifornia Highway Patrol ScholarshipAdditional Coursework in Health100 Montgomery St. 10th Floorre Leadership, Economy, Geriatric 100 Montgomery St. 10th Floorre, Public Health, Biostatistics, Legal Health, IT and Informatics.Member of Health100 Montgomery St. 10th Floorre Administration Honor SocietyAlpha Gamma Alpha Public RelationsMaster of Science Health Administration,Expected intoUniversity of Southern 100 Montgomery St. 10th Floorlifornia-Los Angeles,100 Montgomery St. 10th FloorGPA Honor Roll3.9 GPAPresident of the ClassResidency 100 Montgomery St. 10th Floorndidate, Health Administration  SEP  Your Journey at Crowe Starts Here At Crowe, you have the opportunity to deliver innovative solutions to todays complex business issues. Crowes accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a Best Place to Work. We are 75 years strong and still growing. Come grow with us! Job Description Crowe is seeking a talented and driven Senior Business Analyst in our Product Engineering practice. This individual will assume a business analyst role on a Scrum team that is responsible for assisting in the development and maintenance of the Ignite data analytics product that is leveraged by the Audit practice to deliver Crowes Audit services. Primary responsibilities include leading requirements elicitation with key stakeholders, documentation, story creation, and refinement for the team. This individual should have a passion for continuous improvement, innovation, and a history of successful software delivery and leadership within an Agile Scrum team. Responsibilities Ability to communicate effectively with all levels of the organization, from executive leadership to peers. Collaborate with Product Owner, stakeholders, and development teams to understand business goals and objectives. Ability to acquire a deep understanding of our products and systems, including their capabilities, features, and technical specifications. Perform analysis of large-scale epics for decomposition and work closely with Program Leadership and teams to ensure accurate scoping, feasibility assessment and effort estimation for epics and features. Conduct refinement sessions to decompose features into user stories, tasks, and acceptance criteria for the development team. Schedule, coordinate, and facilitate agile ceremonies and elicitation sessions with the Product Owner and stakeholders to identify, prioritize, and clarify requirements andor issues. Lead backlog management and refinement activities assisting in prioritizing and sequencing work items based upon business value and technical complexity. Collaborate within the Scrum team and Program Leadership on progress, providing updates and identifying potential risks or issues that surface during development. Develop and conduct product presentations andor demonstrations that effectively communicate the value, benefits, capabilities and features to various stakeholders and development team members. Partner with Development Lead to share Scrum Master responsibilities for the development team. Perform as a change agent on identified Agile process improvements for the development team. Perform change management activities in support of product releases. Collaborate with the QA Lead to ensure effective coordination and execution of User Acceptance Testing efforts. Collaborate across development teams to manage dependencies and ensure risks are proactively managed. Work with the development team to demonstrate work to the Product Manager and ensure it complies with the Definition of Done (DoD). Collaborate with cross-functional teams, including operations to promptly identify and prioritize issues reported in a production environment to ensure timely resolution and minimize impacts on users. Required Qualifications 5 years of BAExcellent analytical and critical thinking skillsStrong understanding of work requirement solicitation and decomposition techniquesExceptional learning agility and the ability to adapt quicklyAbility grasp business concepts and translate those to the development teamProficient level of understanding of Product Development and Software Development Life CyclesSolid experience with Agile Scrum methodologyExcellent communication skills, both verbal and written with the ability to effectively convey business and technical information to diverse audiences Demonstrated ability to work collaboratively and effectively with diverse stakeholders and team members as a part of a larger program fostering strong relationships and driving resultsProactive, self-starter, with a natural inclination toward taking individual initiative and personal accountabilityHigh degree of organization and the ability to manage multiple tasks effectively Preferred Qualifications Experience with Scaled Agile Framework (SAFe)Experience working with Azure DevOps or similar toolProduct Owner andor Scrum Master certificationExperience with SharePoint Microsoft 365 Power BIExperience with Data Driven or Data Heavy ProductsIndustry experience in professional services, finance, or accounting About the Team Product Engineering professionals at Crowe lead the software development efforts for the firm and build technology solutions in a consistent and reliable way. Product Engineering owns the software development competency for the firm, which is tied to standardized processes, practices, policies and controls for client-facing products and projects. Team members share expertise across various industries, targeting manufacturing and distribution, government, healthcare, financial services, and private equity groups based on demand from other Business Units. You will learn and build on a wide range of technologies in an environment where innovation and new ideas are highly encouraged. Hop on board to join one of the fastest growing technology consulting practices in the industry. Our Benefits At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country s best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.