Professional ProfileSpecialized knowledge of regulations, policies, priorities, commitments and core values of the Drug Enforcement Administration (DEA) enabling the successful support of the mission. In-depth understanding of planning, organizing, monitoring, analysis execution, and quality assurance of project or assignment completions, and investigative techniques. Strong work ethics, problem solving competence, analytical expertise, strict attention to detail, verbal and written communication skills, bilingual, technical proficiency, resilience, professional behavior and utmost discretion. Leadership skills with open-minded attitude and capacity or working in synergy with others. Able to maintain good composure under pressure. Ever-going intellectual curiosity and desire to learn new skills. Education and CourseworkInter-American University Of Puerto RicoPR,Expected in2012 Bachelor of Arts Criminal Justice-GPA Relevant Coursework Psychology, Juvenile Justice. Legal Studies, Criminal Justice, Scientific Social Investigation Methodology and Criminal Law. Fraud Detection and White Collar Crime.Inter American University of Puerto RicoSan Juan,PRExpected in2011 Health Services Biller and Invoice Systems Technician Health Services-GPA Coding Coursework Health Services Office Administration, Accounting Principles and Health Care Billing coursework. Internship in Health Care Billing.Inter-American University of Puerto RicoSan Juan,PRExpected in Master Degree Criminal Justice-GPA Training Certifications,Expected in -GPA Drug Enforcement Administration (DEA)2020Social Media Exploitation Course (SMEC)Mandatory Cyber-security Awareness Training (CSAT)Mandatory DOJ Continuity of Operations Overview (COOP)Insider Threat and Counterintelligence AwarenessMandatory Records and Information Management I (RIM)E2 Solution Traveler and Approver TrainingTelework Fundamentals2019Mandatory Cybersecurity Awareness Training (CSAT)Introduction to SBU-CAPSMandatory DOJ Continuity of Operations Overview (COOP)Mandatory Records and Information Management (RIM)VOIP Jabber Phone and Messaging Application2018Records Information Management TrainingE2 Solutions Traveler and Approver TrainingMandatory DOJ Continuity of Operations Overview (COOP)Mandatory Cybersecurity Awareness Training (CSAT)Mandatory Records and Information Management (RIM)2017DEA Environmental Management System Awareness TrainingMandatory Cybersecurity Awareness Training (CSAT)Mandatory DOJ Continuity of Operations Overview (COOP) MVM, Inc.2020Microsoft Excel 2016 Creating Pivot Tables Pivot ChartsMicrosoft Excel 2016 Formulas and FunctionsMicrosoft Excel 2016 Formatting DataPhishing FundamentalsIT Security Secure Corporate Communications and NetworkingWorkplace Harassment Prevention for EmployeesNavigating Other People s Emotions2019Administrative Support Interacting Effectively with ColleaguesBridging the Diversity GapWorkplace Harassment Prevention for Employees ExperienceChurchill Downs Inc.-Data Analyst IV, MVM Inc.Portland,OR,08 2019-Current40 Hours Week2019-Present 39,062 YearManage all administrative office operation and agenda of Diversion Group (San Juan) by exercising formal procedures, and ensuring timely instructions are met for an effortless and efficient operation.Provide procedural and administrative guidance to investigators and registrants as required by DEA.Perform unique scrutiny using specialized skills to extract data from a broad range of intranet systems including, but not limited to, Investigative Management Program and Case Tracking (IMPACT), Priority Target Activity Resource and Reporting Systems (PTARRS), Registrant Information Consolidated System (RICS CSA II), Automated Reports and Consolidated Orders System (ARCOS), Unified Financial Management Systems (UFMS), Financial Information Reporting and Systems Tools (FIRST), Web Time Attendance (webTA), Fleet Inventory and Reconciliation Module (FIRM), and other computer and telecommunications systems related to law enforcement activities, both internal and external to the agency.Responsible for the receipt, control, logging, safekeeping, and necessary action on all unclassified, sensitive, classified or secret material received in the group, such as, but not limited to pending investigations, initiated cases, Regulatory and Complaint investigations, and similar subjects.Produce reliable and strong communicative liaison between higher authorities, investigators, administrative workforce, and Human Resources personnel.Provide advice and guidance regarding the on-boarding process of new personnel.Review and manage all written communication submitted for Group Supervisor s signature approval in conformance with regulations, clarity, format, completeness, grammatical and procedural correctness.Maintain control records on incoming and outgoing correspondence and action documents, following up on work in progress to ensure timely action.Analyze, and catalog confidential records according to class and topic in order to support DEA Diversion Investigators (DIs) on inquiries concerning the proper management of Controlled Substances.Provide oral briefing to lead Diversion Investigator following the discovery of patterns, and inaccurate information upon meticulous examination of classified documentation through various sources.Coordinate the purchase of equipment and supplies by ascertaining the needs of the organization, and consolidating the information into a single request.Secure equipment and services through standard procedures for procuring, authorizing, controlling and justifying purchases.Prepare and maintain office files in accordance with DEA Records Information System (DEARIS) handbook, agency policies and regulations.Prepare written memoranda, letters, reports, teletypes and forms using a variety of software, such as, but not limited to, word processing, spreadsheets, database, desktop publishing, and graphics applications.Manage multiple concurrent projects and assignments with completion records ahead of deadlines or within deadlines.Handle the planning, execution, and reporting documentation of Self Inspection Program (SIP) for Diversion Group (San Juan).Arrange meeting space and details for small and substantial groups.Provide individual training to new administrative personnel in office automation, such as, but not limited to, subsystems, timekeeping, travel arrangements, and office work procedures.Additional Assigned Duties E2 Solutions ArrangerCase Log CustodianOccupancy Reconciliation and Inventory System (ORIS)Inventory Taker (IT)TimekeeperFloor Monitoring (in the event of an emergency)Property System Technician (PST) for Diversion Group (San Juan), and DPM Office Assist Property Custodial Assistant (PCA) and Assistant Administrative Officer (AAO).Create shell fixed asset acquisition forms in UFMS.Complete or create shell fixed asset acquisition forms in UFMS.Complete or create shell fixed asset betterment forms in UFMS.Create fixed asset transfer forms in UFMS as providing PST.Create fixed asset correction forms in UFMS.Initiate asset or betterment cancellations.Create corrections, transfers, cancellations, disposition to property records and or create new property records based on PCA reconciliation of inventory results.Handled all administrative documents of each ASAC s Area of Responsibility (AOR) ensuring grammatical and procedural correctness, and conformance with regulations for an effective operation.Coordinated Division s Duty Roster.Composed, arranged and ordered Retirement plaque of former Acting United States Attorney (AUSA) for the District of Puerto Rico, Mrs. Rosa Emilia Rodriguez. (November 2019).Collateral Duties Assistant Special Agent in Charge (ASAC) Secretaries backup 2019ASACs I, II and IIIRegistration Program Specialist (RPS) incoming calls backup handler2019-PresentOffice of Diversion Program Manager s (DPM) Management Analyst II backup.2019-PresentTactical Diversion Squad s (TDS) Data Analyst IV Backup.2019-2020Timekeeper alternate for TDS and DPM.2019-PresentSan Juan Office mailroom clerkAugust 2019DEA Diversity CommitteeVolunteerAssisted with the coordination of several activities, such as, Food Drive for the Bahamas (Hurricane Dorian), Division s Management Conference Team Buildings, Toy Drive on Christmas Season.Received Recognition for Outstanding Contributions.Drug Enforcement Administration-Data Analyst III, MVM Inc.City,STATE,02 2018-08 2019 35,297 Year40 Hours WeekManaged daily intricate clerical provision under DEA Diversion Group (San Juan).Supported XVI and XVII National Prescription Drug Take-Back Day event planning and coordination.Created an XVI National Prescription Drug Take-Back Day promotional leaflet in English and Spanish for educational and advertising purposes for local Law Enforcement Agencies, local Government, local Health Department and additional participating civilian organizations.Researched, assembled, compiled and tabulated information to support DEA Diversion Investigators on ongoing investigations concerning the proper management of Controlled Substances.Increased productivity through appropriate allocation of resources, budgets, inventories and administrative and investigative supplies.Coordinated seminars for Tactical Diversion Squad (TDS) San Juan and San Juan Caribbean Division.Reviewed and assisted with Registration Automatic Call Distributor script for the Registration Program.Assisted in development of new and revised administrative guidelines.Created, arranged and maintained physical and electronic filing systems to keep records in accordance to Agency s federal policies and DEA Records Information System (DEARIS) guidelines and dispositions.Reviewed incoming and outgoing official documentation to increase accuracy and reduce discrepancies.Provided individual training to new administrative personnel in office automation, such as, but not limited to, subsystems, timekeeping, travel arrangements, and office work procedures.Assisted with Diversion Group (San Juan) Official Government Vehicles (OGVs) fire extinguishers and physical inspections.Produced and maintain spreadsheets and logbooks to provide workload reports and time and attendance audits.Additional Assigned Duties E2 Solutions ArrangerCase Log CustodianOccupancy Reconciliation and Inventory System (ORIS) Inventory Taker (IT)TimekeeperFloor Monitoring (in the event of an emergency)Property System Technician (PST) for Diversion Group (San Juan), TDS and DPM Office Assist Property Custodial Assistant (PCA) and Assistant Administrative Officer (AAO).Create shell fixed asset acquisition forms in UFMS.Complete or create shell fixed asset acquisition forms in UFMS.Complete or create shell fixed asset betterment forms in UFMS.Create fixed asset transfer forms in UFMS as providing PST.Create fixed asset correction forms in UFMS.Initiate asset or betterment cancellations.Create corrections, transfers, cancellations, disposition to property records and or create new property records based on PCA reconciliation of inventory results. Collateral Duties Assistant Special Agent in Charge (ASAC) Secretaries backup 2018-2019ASACs I, II and IIIHandled all administrative documents of each ASAC s Area of Responsibility (AOR) ensuring grammatical and procedural correctness, and conformance with regulations for an effective operation.Coordinated Division s Duty Roster.Registration Program Specialist (RPS) incoming calls backup handler2019Office of Diversion Program Manager s (DPM) Management Analyst II backup.2018-2019Tactical Diversion Squad s (TDS) Data Analyst IV Backup.2018-2019Timekeeper alternate for TDS and DPM.2018-2019San Juan Office mailroom clerkAugust 2019DEA Diversity Committee 2019VolunteerAssisted with the coordination of several activities, such as, Division s Management Conference Team Buildings, Black History Month, Women s History Month, Toy Drive on Christmas Season.Drug Enforcement Administration-Secretary II, Ruchman and AssociatesCity,STATE,10 2016-01 2018 21,299 Year40 Hours WeekCustodian of Close Case Records, Digital scan, physical filling, upkeep-organized and document destruction of sensitive files and materials upon request. Official Mailroom Clerk documented, processed and distributed all incoming and outgoing mail correspondences forms, reports, correspondence and receipts for Domestic, International and third party carriers using USPS and FedEx software to include agency specific sensitive packages and documents shipping and receiving.VAPR Federal Credit Union-Vehicle Registration OfficerCity,STATE,06 2015-10 2016 18,512 Year 40 Hours WeekUpdated the Vehicle Registration Department. Created detailed administrative procedures for accuracy and efficiency of tasks. Provided customer service support by giving advice and assistance on regulations and requirements regarding registration procedures. Independently reviewed, processed and issued over 700 application requests in the first 4 months of employment.VAPR Federal Credit Union-Service OfficerCity,STATE,07 2014-06 2015 17,472 Year40 Hours WeekFraud and risk analysis. Balanced daily cash deposits and bank vault inventory with a zero error rate. Sold money orders. Collected loan and utility payments. Assisted customers with questions, concerns and complaints. Reported Suspicious Activity filing SAR document directly to the Compliance Officer. Filed Currency Transaction Report for required transactions.Banco Popular Of Puerto Rico-Bank RepresentativeCity,STATE,10 2012-07 2014 10,725 Year25 Hours WeekFraud and risk analysis. Reported Suspicious Activity filing document. Filed Currency Transaction Report for required transactions. Managed safe deposit box payments, night deposits treasury, tax and loan payments. Deposited and withdraw large amounts of money, and reconciled cash drawer by proving cash transactions counting and packaging currency and coins while maintaining supply of cash with zero error rate. Handled customers complaints, questions and concerns. Assisted customers in personal manner as well as drive- through window.  SEP  Experienced in Salesforce Industries Communications cloud.Certification a plus 10 years in SFDC 5 years of experience in Telecom domain solutioning for Quoteto Cash Architect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs. Solution design of custom solutions on the Vlocity platform Strong understanding of Salesforces capabilities and limitationsand can clearly communicate those to customers. Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business on Guide the onsite-offshore development team in translating thesolution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com projectlifecycle Experience reviewing and documenting code Knowledge on Source Control amp deployments to higher environments