SummaryWith extensive experience in business requirement analysis with SDLC processing. Experience includes project management, programming, systems analysis, and systems development. Possess multi-industry business analysis, people management, process improvement reengineering, Professional training development and technical IT background in a wide array of technologies. Managed projects through the entire lifecycle (SDLC) using both waterfall and iterative development cycles, gathered requirements, developed Work Breakdown Structure, scheduled, planned and managed resources, administered project changes, tracked implementation, planned and executed Quality Assurance reviews from day one of the project, performed Risk Assessments, implemented project, and presented reports to executive management. Assisted customers with User Acceptance Testing and performed Lessons Learned analysis. Have over 6 plus years working in the health care business and experience working on CMS contract. Have over 5 years experience with on CMS data and insurance claims. Scheduled deployment worked with developers and testers on defect. Five years experience in QA testing with HP Quality Center where have developed test plans, updated test plans and created defects in Quality Center application where also have setup UAT testing through HP Quality Center. Also, have extensive experience in reporting with Business Intelligence 6.5 BOXI, encompassing various technologies and systems. Have experience in Crystal reports and Microsoft Excel skills with database queries, pivot tables, charting, graphs and statistical analysis. Have SQL query skills were have queried data on selects, views and joins for data analyst and reporting. Proficient working with SAS algorithms. Five plus years in reporting where have developed helpdesk reports on data, charts, graphs and statistical in Excel, Crystal Reports and Business Objects reports. I have developed monthly PowerPoint report for accounts such has DeCA and including US Postal Service which included charts and graphs. Have created Deep Dive helpdesk reports where have included data analyst, charts, graphs and pivot tables on data from remedy ticket system. I have ten plus years with familiarity with ticketing systems and Help Desk Call Center environments and metrics. I have experienced in SDLC process where have followed with USPS Postal Stores software CD application installation process. Acted has a USPS Postal stores Assistant Project Manager, Software developer, Senior System Support Analysis (TIER III IV) for 670 USPS Postal Stores. Expertise in project management, installation, maintenance and repairs, including the upgrading of hardware and software to training crews of support staff for projects. Demonstrated outstanding communication skills with customers and received numerous compliments. I have received my PMI certification through ESI International. HighlightsPMP certification (PMI George Washington University)Unix SVR 4, Visual basic, C, DOS, TSO, Super Wilber 2001, ACSWindows 95, Windows 98,Windows 2000, Windows NT 4.0, WordPerfectMicrosoft Word, Excel, PowerPoint, Project, and Outlook, SharepointRemedy 7.5 7.6, Ghost utility PeopleSoft, VisioEDW-Business Objects 6.5 XI (Reporting for USPS, AAFES DeCA) NCR service (Running D1 Reports for USPS, AAFES DeCA), and Crystal reports. Microstrategy reporting, Datewarhousing, SQL, Oracle, OBIEE, SQL Server 2005 7 2008,Aqua (SQL)5.1,SAS ExperienceBusiness Analyst Data Analyst,10 2014-04 2015Tyler Technologies ,,SDLC for USPS Postal stores software CD installation development, procedures support.Senior System Support Analysis (TIER III IV) SELECTED ACHIEVEMENTS Wrote SQL Scripts for reporting documents SQL scripting for multiple data joins for reporting Updated SQL Scripts for schedule monthly reports Wrote SQL scripts to pull multiple data Created test plans in HP quality Center Updated test plans in HP quality Center Created defects in HP Quality Center Created Business Object Queries for the DeCA account for TIER I analysis Created Business Object Queries for the USPS CE dispatches for TIER II to improve SLA Tested and created EDW queries for the GEMS Universe for all accounts in the ACCC in Columbia, SC Created Reports in Business Object for the DeCA account on SLA Created Deep dive Analysis reports for the DeCA account for the ESM Set-up customer and internal reports for the Columbia ACCC helpdesk accounts Used Business Object using business objects 6.0 and the client applications Used Business Objects XI for multiple reports Created Dashboard reports through Business Objects Created ATM Financial daily, weekly and monthly reports Created financial reporting through BI for helpdesk accounts Created financial reports through BI and Excel for renewal contracts accounts Created design specification for Data table for new Business Objects universes.Tested new corporate Business objects universes( helpdesk, human resource, ATM Financial) Created multiple ad-hoc reports on a daily basis Created daily, weekly and monthly reports through datawarehouse.Collaborated with customer outside and internal customers on reporting requirements Ensure that the data collected through remedy system or business objects was correct, consistent and complete by monitoring, analyzing and reporting on information across the organization.Deliver accurate and trusted data to your information users-standardize, correct, enhance, and unify data from any source Created Deep Dive DeCA report broken down by software, hardware and procedural that were data was checked for data quality prior to uploading into business objects.Ensure the integrity of your data, maximize developer productivity, and ensure complete data for all operational and analytic initiatives Created Business requirement documents for outside insurance company s run through internal insurance processing for claim processing.Created algorithms through SAS for cost saving through medicare and medicaid claims processing Updated SDD s documents and RTMS for requirements for claims processing Work with data analyst on new requirements documentation for claims processing Work with Data analyst on new production algorithms through SAS for claims processing Created algorithm for monthly and yearly cost across company s platform Worked with other BA s assisting in algorithms through SAS.Deployment Engineer,01 2010-01 2014A Place For Mom ,,for CMS (Certified Medicare Services) Wrote SQL Scripts for reporting documents SQL scripting for multiple data joins for reporting Updated SQL Scripts for schedule monthly reports Wrote SQL scripts to pull multiple data Created test plans in HP quality Center Updated test plans in HP quality Center Created UAT testing in HP Quality Center Created defects in HP Quality Center Schedule deployment for Hospital reporting contract Schedule production fixes for Hospital reporting Triage defect in V V testing cycle Triage defect in production Was deployment Engineer has well has Business Process Analyst for deployments Work with release manager on development and defect Monitor all remedy ticket for Hospital reporting contract.Creating new and updating current legacy PowerBuilder reports.Updating new SQL packages for requirements for current legacy reports.Inserting data into tables to update and test new or legacy reports.Defect lead for all defects for the CMS account, where create reports for management on status for all defects by third party testing company and own QA testers.Fix production reports upon request.Work with BA s on new requirements documentation Updated SDD s documents and RTMS for requirements and RCR s.Business Analyst,01 2010-01 2010A Place For Mom Des Moines,IA,Business Analyst for DOL ICERT system application modules.Analyzes business or scientific problems for resolution through electronic data processing, gathers information from users, defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems.Develops complete specifications or enables other Computer Programmers to prepare required programs and analyzes subject-matter operations to be automated specifies number and types of records, files, and documents to be used and outputs to be produced prepares work diagrams and data flow charts coordinates tests of the system and participates in trial runs of new and revised systems and recommends computer equipment changes to obtain more effective operations.Applies systems analysis and design skills in an area such as a record keeping or scientific operation The Computer Systems Analyst II reviews proposals which consist of objectives, scope, and user expectations gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action upon approval of synopsis, prepares specifications for development of computer programs.Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users.Business Analyst,01 1996-01 2009NCR City,STATE,Moved all customer and internal reporting over to Business Objects and client tools, developing time zone reporting worldwide for global reporting.Developed Helpdesk standard reports through Business Object using the client applications.Used Business Object XI applications by developing multiple reports.Helped in running EDW reports, Crystal reports and deep dive analysis for the DECA helpdesk in Columbia to help identify software and hardware issue to drop their call rate down per month.Ran all reporting for hardware from Sparks plus EDW reports for CE dispatches, helping in developing new processes that contributed to dropping OBF s (Out of Box Failures) by over 35 and NFF s (No Fault Found) by over 25 .Assisted in setting up a database that TIER II analyst and DEPO maintenance personal could view for repeat offenders that helped determine the cause of the equipment, dropping both OBF s and NFF s.Created multiple reporting for Helpdesk and Standard Helpdesk reports to transfer all accounts to organize Columbia Helpdesk for DeCA, improving helpdesk reporting processes.Converted all reporting from the GEMS Remedy to EDW-Business Object for all accounts at the ACCC helpdesk to EDW and created reports for other account across NCR worldwide.Created Crystal reports for helpdesk accounts on companies Remedy and customer Remedy systems.Initiated a project plan for tracking all products on the account that dropped OBF s (Out of Box Failures) and NFF s (No Fault Founds) by over 25 .Acted as USPS Postal Stores Project manager, Software developer, Senior System Support Analysis (TIER III IV) for 670 USPS Postal Stores.Developed and Tested 3rd party applications on a Windows NT operating system and built CD install and recovery program.Wrote support procedures for TIER I and II help desk, providing Level lI, III, IV support for AAFES Burger King.Setup and implemented training for Columbia Helpdesk.Setup (CKS) and configured simulator for Columbia helpdesk.Created USPS reports through datawarehousing for hardware support through the helpdesk and Depo maintenance.Collaborated on customer requirements for USPS Postal stores software requirements installation Collaborated with customer outside and internal for reporting through Business Objects and designing business Object universe Created and developed technical documentation for new and current hardware 7 software systems and processes Have communicated with end-user on training or final process of reporting applications Understanding of SLA and SOW documentation, where have been on team to write new SLA or SOW documentation. EducationAA Computer Electronics Applied Science Technical Engineering,Expected in-ITT Technical School-Youngstown,OHGPA Status-Computer Electronics Applied Science Technical Engineering Skillsad, Analyst, ATM, BA, Business Analyst, BI, Business Objects 6.5, business objects 6.0, Business Objects, Business Process, C, CD, charts, CMS, hardware 7, hardware, contracts, SC, Crystal reports, client, Data analyst, data processing, database, datawarehousing, designing, documentation, DOS, Engineer, Financial, financial reports, financial reporting, GEMS, Ghost, hardware support, help desk, HP, human resource, insurance, Excel, Outlook, PowerPoint, Sharepoint, Windows 2000, Windows 95,, Windows 98, Windows NT, Windows NT 4.0, Microsoft Word, Microstrategy, operating system, Oracle, developer, PeopleSoft, personnel, PowerBuilder, processes, proposals, Quality, QA, record keeping, reporting, requirement, SAS, scientific, SDLC, scripting, Scripts, SLA, Software developer, specification, SQL, SQL Server, systems analysis and design, Systems Analyst II, tables, technical documentation, Triage, TSO, Unix, view, Visio, Visual basic, WordPerfect  SEP  Hello,Greetings from DevCare SolutionsI got an Opening with our direct client in Michigan Need Only Local to Michigan Candidate 100 placement Position Job title Business AnalystLocation Lansing, MIDuration 1 YearsInterview mode Ms. Teams Responsibilities Minimum of 12 years of general BA experience Minimum of 7 years conducting business process review and requirements elicitation and documentation Minimum of 5 years facilitating executive and diverse groups to topic consensus on complex and competing perspectives Minimum of 5 years providing strategic analysis and support to program, division and agency equivalent initiatives Minimum of 3 years with Agile Scrum, use of JIRA, user story developmentvalidation, sprint planning and backlog grooming Minimum of 2 years with contract compliance and contract change notices, specific to requirements specifications Minimum of 2 years practicing LEAN principals and supporting LPI initiatives Minimum of 1 year working with programs governed by state andor federal regulations Thanks Regards, Monisha Gunasekaran IT Technical Recruiter 470 523 - 8108 (Direct) monishag devcare.com