ProfileLogical Data Analyst, skilled in eliciting and documenting data projects, requirement analysis, database management and generating insight through analytic and predictive data modelling. Self-directed and proactive professional with 5 years working with technology team using either Agile or Hybrid SDLC methodology. Natural problem-solver possessing and strong cross-functional understanding of information technology and business processes. SkillsData Integrity ValidationCompatibility TestingStatistics and SQLDatabase Programming and SQLData AnalysisAnalytical Problem SolvingReporting ToolsData QualityClear and Concise CommunicationQuery ToolsStakeholder CommunicationBusiness RequirementsBusiness AnalysisSequence DiagramsData Visualization and PresentationsData MiningAttention to DetailRequirements DefinitionDatabase BuildingBI Tool and System DesignSpreadsheet Development Experience07 2021toCurrentData AnalystIncloudcounsel Chicago,IL,Undertaking analytical projects in collaboration with business areas across CEBA small business loan repayment division. This will include scoping, planning, and leading colleagues to deliver data products to agreed specifications and timelines.Charged with providing reports and dashboards to leadership team regarding metrics such as numbers of inbound calls, duration of calls and many more using Excel, SQL, Power BI dashboard.Developed different visualization and reported results of data analysis to internal clients and senior managers and maintain regular reporting visualizations.Developed and maintained data assets, including basic data modelling, development of business rules to support data quality and integrity, and integration with analysis and visualization tools.Worked with the team to analyzed the reason behind customer redialing the customer center.Analysis report showed that lengthy wait time was the primary trigger to redialing. Also the analysis showed that the center received more calls on Thursdays and Fridays compared to other days of the week.The insight resulted in the project team reshuffling the reps and placing more of them on days with more calls. This therefore, dropped customer wait time by 20 after 3 months post implementation.Also generated monthly reports that monitored the repayment of the principal loan and conducted indebt analysis on the segments.This result allowed the organization to understand the propensity of defaults. Its showed that applicant companies that were open less than 2 years before taking the loan were more likely to defaults.The insight lead the team to allocate reps that will educate this applicants. This thereby lead to an increase the down payments by 15 in 3 months.Worked with internal teams to understand other business needs and recommended metrics and models based on observed trends.Tools Used Azure DevOps, MS SQL, Power BI, Microsoft MS Excel, Outlook, PowerPoints, MS Word.04 2020to06 2021Reporting AnalystCarefirst Reston,VA,Worked on the CEBA loan acquisition team, that was created to respond to the Covid-19 government loan application for small to medium business.Researched and analyzed data on metrics such as total number of applications, approved versus pending..Managed and undertook a wide range of applied qualitative, quantitative statistical, data research and analysis projects including research, preparation and organization of information or resources as required to meet deadlines.Provides sound technical presentation to stakeholders on the interpretation of findings and key drivers.Researched and prepared recommendations, briefings, correspondence, reports, presentations and policy papers which are logical and concise for the consideration of the management team.Created daily reports for the management team showing the amounts of people that applied for the loan and how many of them were approved versus declined.The insight generated from one of my reports showed 78 of the loan declined were due to applicant not providing the right documents to support their applications.Engaged and liaised with internal stakeholders in the development and implementation of a documentation repository so that reps could easily search for FAQ and respond accurately to the clients. This response therefore resulted in 30 increase in approval rate within 2 months of implementation.Spent 80 of my time analyzing data using SQL, building data model, and creating reports dashboards on Power BI. I also allocated 20 of my time collaborating with the business to understand reporting needs, gathered requirements and feedbacks.Tools Used Azure DevOps, MS SQL, Power BI, Microsoft MS Excel, Outlook, PowerPoints, MS Word.05 2019to04 2020HR Data AnalystTotal System Services, Inc. KS,State,Was charged with providing insight to improve recruitment, retaining and compensation allowance of employees.Conducted analytical research regarding employee tenure verses performance analysis.Conducted comprehensive analysis of compensation and provided insight to the executive team.Insight generated from analysis lead to an improved process in retaining and compensation where we realized that higher performing employees are short tenure compared to lower performing employees.The insight lead the company to revise the compensation process which had a residual payments that will graduate with tenure. This new process thereby lead to a reduces turnover rate by 20 in the first 6 months.Extracted and analyzed a variety of HR data using analytical tools such as Excel, SQL and Tableau to create monthly business intelligent reports which was presented to senior managers.Managed all aspect of employees journey from recruitments to organizational departure. Owned the reports and track all phase to ensure an healthy HR KPI and also, provided regular insight to the HR management.Cleaned up data and maintained data accuracy to ensure the integrity of HR data.Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables, also provided supporting information to substantiate research findings.05 2018to05 2019Product OwnerLeidos Holdings Inc. Orlando,FL,Worked as the Subject Matter Expert and Data Analyst in this data migration project.Establish and maintain product backlog to better achieve Business strategic goals and objectives based on Business stakeholders prioritization and needs.Ensuring backlog is visible to all. Establish start and completion dates for each initiative while providing monitoring, controlling the progress update to Project initiative sponsor, stakeholders, and management.Participate in project management activities (e.g., Scrums) and apply project management methodology where applicable (e.g. High level scope requirements in Project Charter, BRD Business Requirements documentation, Requirements Traceability documentation, Test planning and test cases) and obtain signoff.Lead various stakeholders on requirements (functional and non-functional) gathering and refinement, including detailed requirements solicitation and documentation.Responsible for bridging the gap between IT and the business to conduct analysis and solutions to meet business objectives this could include technical solutions, business processes, data etc.Perform analysis of functional and non-functional requirements to identify information database content, structure, application subsystems, procedures, process, and current and future process maps.Articulate solution ideas but also balance them against what s technologically feasible and functionally reasonable.Maintain a proactive relation with internal and external stakeholders, engage with business leaders and users to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value.Identify and describe product features to build a shared understanding of the problem and solution with the product development team.Provide clarification to development team on product features.Move functionality and deliverables between releases as required.Performed QA testing at the time of Quality assurance developed over 50 test cases and ensured that all test cases were Okayed before deployment.Ensured that all 20 reports that had to be migrated from the Legacy software, were properly migrated to the new Success Factor software. Making sure that all logics were accurately replicated in the Success factor software.Establish test entrance and exit criteria for the QA and BAT testing with support from Developers.Playing the dual role of both the Product Owner and the Data Analyst on this project allowed me to achieve zero defects by the time of project deployments, due to the fact that i was constantly pointing out defect and ensuring that the defects were all addressed before the product was deployed. Education and TrainingExpected in05 2018totoPost Degree Certificate Human Resource ManagementUniversity Of Leicester,East Leicester, NS,GPA Expected in02 2017totoCertification in Business Data Analysis Training Course Information TechnologyTopron Consulting,Mississauga, ON,GPA Expected in05 2015totoBachelor of Science PsychologyUniversity of Toronto,Toronto,ONGPA  SEP  Your Journey at Crowe Starts Here At Crowe, you have the opportunity to deliver innovative solutions to todays complex business issues. Crowes accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a Best Place to Work. We are 75 years strong and still growing. Come grow with us! Job Description Crowe is seeking a talented and driven Senior Business Analyst in our Product Engineering practice. This individual will assume a business analyst role on a Scrum team that is responsible for assisting in the development and maintenance of the Ignite data analytics product that is leveraged by the Audit practice to deliver Crowes Audit services. Primary responsibilities include leading requirements elicitation with key stakeholders, documentation, story creation, and refinement for the team. This individual should have a passion for continuous improvement, innovation, and a history of successful software delivery and leadership within an Agile Scrum team. Responsibilities Ability to communicate effectively with all levels of the organization, from executive leadership to peers. Collaborate with Product Owner, stakeholders, and development teams to understand business goals and objectives. Ability to acquire a deep understanding of our products and systems, including their capabilities, features, and technical specifications. Perform analysis of large-scale epics for decomposition and work closely with Program Leadership and teams to ensure accurate scoping, feasibility assessment and effort estimation for epics and features. Conduct refinement sessions to decompose features into user stories, tasks, and acceptance criteria for the development team. Schedule, coordinate, and facilitate agile ceremonies and elicitation sessions with the Product Owner and stakeholders to identify, prioritize, and clarify requirements andor issues. Lead backlog management and refinement activities assisting in prioritizing and sequencing work items based upon business value and technical complexity. Collaborate within the Scrum team and Program Leadership on progress, providing updates and identifying potential risks or issues that surface during development. Develop and conduct product presentations andor demonstrations that effectively communicate the value, benefits, capabilities and features to various stakeholders and development team members. Partner with Development Lead to share Scrum Master responsibilities for the development team. Perform as a change agent on identified Agile process improvements for the development team. Perform change management activities in support of product releases. Collaborate with the QA Lead to ensure effective coordination and execution of User Acceptance Testing efforts. Collaborate across development teams to manage dependencies and ensure risks are proactively managed. Work with the development team to demonstrate work to the Product Manager and ensure it complies with the Definition of Done (DoD). Collaborate with cross-functional teams, including operations to promptly identify and prioritize issues reported in a production environment to ensure timely resolution and minimize impacts on users. Required Qualifications 5 years of BAExcellent analytical and critical thinking skillsStrong understanding of work requirement solicitation and decomposition techniquesExceptional learning agility and the ability to adapt quicklyAbility grasp business concepts and translate those to the development teamProficient level of understanding of Product Development and Software Development Life CyclesSolid experience with Agile Scrum methodologyExcellent communication skills, both verbal and written with the ability to effectively convey business and technical information to diverse audiences Demonstrated ability to work collaboratively and effectively with diverse stakeholders and team members as a part of a larger program fostering strong relationships and driving resultsProactive, self-starter, with a natural inclination toward taking individual initiative and personal accountabilityHigh degree of organization and the ability to manage multiple tasks effectively Preferred Qualifications Experience with Scaled Agile Framework (SAFe)Experience working with Azure DevOps or similar toolProduct Owner andor Scrum Master certificationExperience with SharePoint Microsoft 365 Power BIExperience with Data Driven or Data Heavy ProductsIndustry experience in professional services, finance, or accounting About the Team Product Engineering professionals at Crowe lead the software development efforts for the firm and build technology solutions in a consistent and reliable way. Product Engineering owns the software development competency for the firm, which is tied to standardized processes, practices, policies and controls for client-facing products and projects. Team members share expertise across various industries, targeting manufacturing and distribution, government, healthcare, financial services, and private equity groups based on demand from other Business Units. You will learn and build on a wide range of technologies in an environment where innovation and new ideas are highly encouraged. Hop on board to join one of the fastest growing technology consulting practices in the industry. Our Benefits At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country s best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.