Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics EducationUniversity of Winnipeg,Expected in2017 Diploma Network Security-GPA Punjab Technical University,Expected in2015 Bachelor of Technology -GPA Work HistoryChicago Lighthouse-Data Analyst and Fraud Coordinator,,04 2019-12 2022Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepated weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Hudson Heritage Federal Credit Union-Customer Care Team Lead,,04 2018-03 2019Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Five Star Quality Care, Inc.-Collector,,11 2017-11 2018Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.7-eleven-Sales Associate,,04 2017-04 2018Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Staff AccountantRemote Are you an Accounting Rockstar? A Tax Jedi? A Bookkeeping Wizard whose technology skills are out of this world? Then send us your resume because we want YOU on our team. That s right I said team you won t find any of that stuffed-shirt nonsense here, just one amazingly talented, passionate, goofball, hardworking, music-loving team looking for its newest member. Sounds cool, right? Welcome to the world of accounting with Landis Associates, where we take our work seriously but never ourselves. Who we are A faith-based company that likes to have fun while providing world-class customer service to our clients.A technology-forward firm that provides various services while consistently looking to the future and expanding our variety as we grow.We aim to inspire empower our clients and team members, helping bring their dreams visions to life. What will you do?Consult with clients help them make business decisions based on customized KPIs this is not a job for someone who wants only to crunch numbers. You ve got to love talking to people and helping them with their business questions!Advise on tax strategy to help our clients steward their resources well Tax Preparation (1040, 1065 1120S)Notice Resolution taking care of those pesky notices so our clients can focus on their prioritiesBookkeeping For some clients, we take care of their bookkeeping other clients do their own, and we just review it. But you will become friends with QuickBooks Online!Communicate with clients and provide them with excellent service You will be a great fit for this role if you are Experienced Have 3 years of preparing complex, high-quality tax returns in a CPA firmLearner Enjoy your field enough to keep up with the latest laws, trends, etc.Tech Savvy Excited about new technologies (did we mention we re fully remote!?)Detail-oriented Persnickety about the quality of your workService-focused People-person whose heart is invested in helping peopleProblem Solver A let s figure it out spirit!Disciplined Able to prioritize your work, stay focused while working from home, and can meet deadlinesAmbitious Has or is willing to actively pursue your EA or CPA. Driven to get it done for our clients.Team Oriented We like to have fun, and we support each other Why you should choose us Competitive Pay DOE 45-65k (willing to pay more if you are already licensed and have experience)Flexible Schedule, including Half-day Fridays (Memorial Day Labor Day). NO SUNDAYS.55-hour work cap during tax season (your family comes first)Health Insurance401kStrong opportunities for growth and advancementEvery person is seen as a valuable team member and given a voice to share ideas and opinions.Amazing workplace culture and teamLearning Professional Development is encouragedStewardship Program (supports community and local non-profits team members are passionate about)Faith-based company If you are an accountant looking for a remote work opportunity with a family-friendly, fun-loving team, please submit your resume! We can t wait for you to grow with us!