SummaryTo obtain a position where my business education and administrative and marketing skills can make a significant contribution to my employer and where I can make a difference in the lives of the customers I assist. HighlightsMS OfficeCustomer ServiceMarketing tool developmentOffice Administration EducationMiami Dade CollegeHialeah,FL.Expected inMay 2010 Associate of Arts Accounting-GPA AccountingMiami Dade CollegeHialeah,FL.Expected inJuly 2012 Bachelors of Science Management Supervision-GPA GPA 3.0Management Supervision GPA 3.0 ExperienceVolunteers Of America - Greater New Orleans-Payroll Data Entry ClerkDenham Springs,LA,06 2014-12 2014Maintains payroll information by collecting, calculating, and entering data Processing medical delivery tickets (on-going) Maintains payroll operations by following policies and procedures reporting needed changes.Maintains employee confidence and protects payroll operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed.Analyzing Information , Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, General Math Skills, Financial Software, Reporting Skills, Verbal Communication, Organization.Emplicity-Financial Invoice BookkeeperIrvine,CA,04 2014-05 2014Develops system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures.Maintains subsidiary accounts by verifying, allocating, and posting transactions.Balances subsidiary accounts by reconciling entries.Maintains general ledger by transferring subsidiary account summaries.Balances general ledger by preparing a trial balance reconciling entries.Maintains historical records by filing documents.Prepares financial reports by collecting, analyzing, and summarizing account information and trends.Complies with federal, state, and local legal requirements by studying requirements enforcing adherence to requirements filing reports advising management on needed actions.Contributes to team effort by accomplishing related results as needed.Aircraft Owners And Pilots Association-BookkeeperFrederick,MD,2014-02 2014Temp Assignment Invoice Preparer Gather data from vendor invoices to ensure that billing information is accurate as well as collects information from the receiving and stocking department to verify that the materials on the invoice were received into the company.Review all invoices for appropriate documentation and approval prior to payment Ensure pricing accuracy and resolve billing inaccuracies.Records information in bookkeeping records from invoice data.This usually involved data entry into QuickBooks.Sort and distribute incoming mail.Merit Medical Systems, Inc.-TelemarketerCA,State,2014-02 2014Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Explain products or services and prices, and answer questions from customers.Obtain customer information such as name, address, and payment method, and enter orders into computers.Record names, addresses, purchases, and reactions of prospects contacted.Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations Adjust sales scripts to better target the needs and interests of specific individuals.Answer telephone calls from potential customers who have been solicited through advertisements.Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Maintain records of contacts, accounts, and orders.Marriott Vacations Worldwide-Member Services RepresentativeMiami,FL,2014-01 2014Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.File and maintain records.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Hopkins Manufacturing Corp.-Logistics ClerkArlington Heights,IL,11 2013-01 2014Establish operational procedures to verify incoming and outgoing shipments.Ensure shipments are received into inventory or ship timely.Work with Supply Chain to maintain adequate inventory levels as required.Oversee the daily logistics functions and interface with internal external supply chain functions.Maintain procedures and ensure full compliance of the regulations governing the movement of goods.Participate with logistics sourcing teams in the development of customer s shipping import export requirements, and provide pricing quotations for the transportation of goods in response to proposals for future international business opportunities.Monitor and track the global movement of goods based on customer contractual requirements to verify order fulfillment.Complete and maintain all record keeping of domestic and international transportation documentation for export import activity.City Of Albany, Or-Marketing AgentAlbany,OR,05 2013-2014Temp Assignment AT T U-Verse Sales Marketing Successfully learn the appropriate intrapersonal skills to apply with customers Adequately use the persuasive script and strategies for customers Offer AT T products and services with the intent to upgrade the customer to U-Verse Specialize in consumer, retail and business to business sales Learn direct marketing, door to door sales Telemarketing involved as well.Ascena Retail Group-Customer Service RepresentativeBaton Rouge,LA,2013-05 2013Deliver outstanding service to customers and fulfill the customers needs in a claims center using various means of communication Follow standard screens scripts to perform tasks Resolve questions and problems addresses by claimant Confirm or enter sale of product or insurance transactions Be knowledgeable of company products and services.Miami Dade College, Hialeah Campus-Tutor Embedded TutorCity,STATE,05 2012-05 2013Assisted all students with writing, grammar and editing on their assignments Assisted students individually with their English assignments Attended diverse classrooms to listen to professors lectures Aided students with their writing techniques and assignments Assisted reading students to review their virtual reading course.American Home Health-Human Resources DirectorCity,STATE,06 2011-01 2013Provided job candidates by screening, interviewing, and testing applicants notifying existing staff of internal opportunities maintaining personnel records obtaining temporary staff from agencies.Maintained records and distributed checks as per payroll period Administered medical insurance, provided application information helped with form completion verified submission and notifying employees of approvals.Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases tracking vacation, sick, and personal time.Oriented new employees by providing orientation information packets reviewing company policies gathering withholding and other payroll information explaining and obtaining signatures for benefit programs.Documented human resources actions by completing forms, reports, logs, and records.Updated job knowledge by participating in educational opportunities reading professional publications.Accomplished human resources department and organization mission by completing related results as needed.Florida International Training Institute-InternCity,STATE,01 2012-04 2012Developed marketing tools and identified and implemented new marketing venues including usage of social media.In addition, I influenced enrollment strategies for students.Related Coursework.Marketing In this class I learned that in an ever-expanding world, understanding how marketing decisions must be adapted to be global rather than just domestic is essential for successful careers in business.Helped promote the school enrollment utilizing flyers, advertisements and newspapers to increase student matriculation.Assisted my supervisor with the vision of the institute s website to attract students attention by adding enthusiastic current student photos to the main portal.Thought about ways that sets the institute apart from the rest of the institutes tuition fees, identified a unique academic curriculum implementation, and emphasized that there is a possibility that students who attend the institute would most likely become a certified medical assistant.Miami Dade College-Administrative Aid Student AssistantCity,STATE,04 2008-07 2011Provided a wide variety of administrative support for three staff members.Provided advisement and services to students.Managed office processes and administration.Prepared reports and course schedules for the entire department. Skillsacademic, administrative support, advertisements, Attention to Detail, trial balance, billing, bookkeeping, Customer Service, Data Entry, dataProcessing, delivery, direct marketing, documentation, editing, Fluent English, English, filing, Financial, forms, general ledger, human resources, insurance, international business, inventory, legal, letters, logistics, marketing, materials, Math, mail, MS Office, office, newspapers, Office Administration, payroll, personnel, persuasive, policies, pricing, processes, proposals, publications, QuickBooks, reading, receiving, reconciling, record keeping, recording, reporting, retail, Sales, scheduling, scripts, script, shipping, Spanish, supervisor, Supply Chain, switchboard, Telemarketing, Telephone, transportation, unique, upgrade, Verbal Communication, vision, website  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred