ExperienceSystem Services Representative, Data Center Engineer,01 2015-PresentBridger Steel Evansville,WY,Hired and trained by IBM to perform multiple tasks including hardware break fix, warranty repair in a multi-vendor environment.I am responsible for setting up, coordinating, and monitoring the operation of server equipment at two Delta Airline datacenters located at the airport.I run diagnostic tests to detect machine malfunctions.Independently handle high impact, critical tickets incidents.I use my connectivity skills to connect to the servers management port with SSH or Telnet.Other duties include but not limited to the following Rack, stack, cable, configure, and provision servers.Perform installation of wiring, patch panel cables, network switches, hubs, and KVMs.Deploy Cisco Layer 2 3 networking equipment.Install upgrade replace de-install servers, devices, and network components.Resolve issues.Execute planned changes.Use ServiceNow to follow change management requests until completion.Be accountable for ensuring a high level of client satisfaction with service delivery.Perform required site inspections.Perform audits.Problem analysis and remediation.IT Manager,01 2012-01 2014City Of Atlanta City,STATE,Hired by City of Atlanta to ensure reliability and availability of City of Atlanta data centers.Provided ongoing identification, diagnosis, and resolution of issues for users and City departments.Collaborated with internal teams and vendors at all technical levels to troubleshoot and resolve issues.Managed Windows Update Services for enterprise wide patches and security updates.Provided Exchange 2003 and 2010 administration.Upgraded, maintained and installed servers and switch equipment.Provided server searches for open records act requests and litigation discovery searches.Involved in domain migration.Installed and maintained the security system for new and existing Windows servers.Proactively monitored production systems with a sense of urgency when issues arose.Worked with enterprise network load-balancers, Juniper, Palo Alto and Cisco devices.Experience working with multiple server hardware platforms, including IBM, Dell, Sun, EMC, and HP.Performed data center security monitoring.Successful city-wide migration of Windows XP to Windows 7.Successfully implemented security software for City of Atlanta open records requests.Remote System x Server Technical Support Specialist,01 2003-01 2012IBM City,STATE,Hired by IBM to ensure reliability and availability of servers for IBM customers.This role participates in remote technical support of IBM hardware and software products and or systems and include the following Provided remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.Provided answers for general usage and operation questions.Provided problem determination problem source Identification.Reviewed diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).Identify known defects and fixes to resolve problems.Identify suspected defects and engage development teams to assist in resolution.Helped with questions regarding product documentation related to the supported products.Interpreted online manuals regarding IBM code and application interfaces.Collaborated with other support centers and business units to provide seamless problem resolution.Demonstrated proficiency in the hardware and software platform supported by maintaining applicable technical certifications.Provided technical support service delivery within established guidelines demonstrating soft skills and technical skills that contribute to client satisfaction.Demonstrated excellent oral and written communication skills.Acquired industry certification and skills training.Exceeded customer satisfaction and case resolution metrics.Supported product lines including eSeries, xSeries, Intellistation, Blade Center, AIX, iDataPlex, fiber switches (QLOGIC, Emulex, Cisco, Brocade), Quantum tape backup libraries.Provided additional support for FastT, DASD, fiber channel, cabling, ServeRAID Manager, and management processors. EducationAssociates of Applied Science Degree Cyber Security,Expected in2011-Chattahoochee Technical College-Marietta,GAGPA Status-Cyber SecuritySecurity Certified Professional Network Certified Professional Server Certified Professional A Certified Professional Cisco Certified Technician ,Expected in--,GPA Status-Blade, eSeries, xSeries, AIX, NAS, SAN Certified ,Expected in-IBM University-,GPA Status- SummaryCommitted to ongoing professional development with CompTIA A , Network , Server , and Security certifications. Also, extensive academic training in network administration tracking, intrusion detection, firewall configuration, OS administration, cloud computing. High level of technical proficiency with network utilities. Master level of providing upper-level support to management. Master level of providing remote troubleshooting support to ensure continual operations of critical customer network systems. Master experience in fast-paced, high volume call environment, with 12 years experience supporting IBM xSeries, Blade Center, Lenovo, EMC, AS400, DASD, fiber, NAS, SAN, RAID, network appliances, and tape library products. Exceptional root cause analysis skills. HighlightsMS Server 2008, MS Server 2012, MS Windows 7, MS Windows 10, VMware, Redhat Enterprise, UNIX. Networking TCP IP, SSL, TLS, SSH, Telnet, FTP, HTTPS, DHCP, DNS, WPA2, Ping, Tracert, TACACS , Kerberos, RADIUS, RAS, NAS, IDS IPS, Firewalls. Tools Applications Solarwinds, WireShark, Snort, Tera Term, PuTTY, MS Windows Security Templates, MS Windows Security Update Service, Microsoft Exchange 2003 2010, MS Windows Active Directory, LDAP, Terminal Services, MS Windows Access Control, MegaRAID, Microsoft Office, Lotus Notes, Visual Basic 2010. SkillsA Certified, Active Directory, AIX, tape backup, cables, cable, cabling, change management, Cisco, Cisco Certified, excellent oral, hardware, client, customer satisfaction, DASD, delivery, Dell, DHCP, diagnosis, documentation, DNS, Firewalls, FTP, HP, hubs, IBM, IBM hardware, IDS, LDAP, litigation, Lotus Notes, Access, Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, MS Windows 7, MS Windows, Windows XP, migration, Enterprise, NAS, Network, Networking, Problem analysis, problem resolution, processors, RAS, Redhat, SAN, SSH, servers, SSL, Sun, switches, switch, TCP IP, technical support, Technician, Telnet, troubleshoot, troubleshooting, UNIX, upgrade, Visual Basic, wiring, written communication skills  SEP  The Company Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customers challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AIML and data). We help them succeed in building digital capabilities that bring technology to the core of their business. Our People At Wizeline, we are a team of near 2,000 people spread across 25 countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity Inclusion are embedded within our companys DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals. Community Impact We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2022, Academy has served more than 28,000 students across 675 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students. Your Day-to-Day Here s What You ll Be Doing In Your Day-to-day Work This job posting is for a REACT Software Engineer on our Wizeline team. As a Software Engineer at Wizeline, you will advocate for the use of cutting-edge technology to build intelligent and scalable products. You will act as a technology partner for our clients from inception to completion while architecting reusable front-end systems. By understanding their needs and translating requirements into world-class design, you will be responsible for delivering high-quality applications. Partner with multidisciplinary teams located across the world (Technical Writing, User Experience, Product Management, and Project Management) to solve challenging problems. As a relationship builder with direct communication with stakeholders, you will also drive internal initiatives and objectives. You will work on projects that will allow you to develop your skills and gain exposure to multinational brands. We promote fun and continuous learning and we are proud of working with the brightest minds in the industry. Are You a Fit? Sounds awesome, right? Now, lets make sure youre a good fit for the role. Must-have Skills React Advanced TypeScript Advance Region Canada Nice To Have GraphQL IntermediateAdvance Why You Should Apply Here Are Some Of The Things That Make Wizeline Different From Other Technology Services Companies Still not convinced you should apply. Our Values At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We re proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ employees. Our Culture We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansins Super Companies 2021 list. Our Benefits And Perks We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning, Udemy, and in-house technical bootcamps developed by our experts in the field. In recognition of our superb employee benefits, we debuted on Quartzs list of the Best Companies for Remote Workers and ranked 5th on Expansins Super Workspaces 2021 list. Our Global Family To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once its safe to do so. AllAreWelcomeHere Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.