Professional SummaryCommitted and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Areas of ExpertiseWord, Excel, Access, Word PerfectOperations managementCommunicationInterpersonalTime managementFlexibleWorks well under pressureEmployee training and development Work ExperienceData Entry Operator,03 2014-08 2014Iron Mountain Incorporated Fort Myers,FL,Performed general data entry using SAP, Microsoft Excel and WordPerformed a wide variety of secretarial tasks in support of the businessAnswered phones and create notifications in the systemContacted with internal and external customers.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.Secretary,2010-2013Walt Disney Co. Auburn Hills,MI,Arranged appointments, sales calendars, trainings for the sales of department.Maintained the operation s sales database.Customized sales reports and sales literature.Verified and logged in deadlines for responding to daily inquiries.Improved communication efficiency as primary liaison between departments, clients and vendors.Assistant Manager,2008-2010Sumitomo Electric Group Mount Prospect,IL,Recruited, hired, scheduled, and motivated a staff of up to 8 people.Adapted in communicating effectively with customers, vendors, and staff.Reached the monthly goals.Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation. EducationAssociate Arts,Expected in-Community College of Philadelphia-Philadelphia,PAGPA Status-ArtsCertified with diploma ,Expected in1 2013-Notary Public-,GPA Status- SkillsInterpersonal, data entry, database, English, Languages, Access, Microsoft Excel, Excel, Word, sales, SAP, secretarial, Spanish, phones, Word Perfect  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams