Career OverviewTechnically-advanced information technology specialist successful in software administration and data communications. QualificationsProgramming and design skillsStrong analytical skillsExcellent problem solving skillsStrong collaborative skillsStructured query language (SQL) expertProficiency in TCP IP protocolsUNIX LINUX Technical SkillsLanguages Perl, Korn BASH shell, C shell, Sybase, C, C , JavaScript, XML HTML, Java, J2EE.Database System SQL Server 2000 2005, Oracle 9i 10g-PL SQL, SAP R3 CRM ERP, DB2, MS Access.SCM Tool Rational ClearCase, ClearQuest, Serena Dimensions, Teamforge (GIT), BMC Remedy.Middleware JDBC, JMS, LDAP, SOAP, IIS, Apache, Websphere Message Broker(WMB), MQ Series, WebMethods, Iplanet, Policy DirectorWeb Servers Weblogic, Websphere, JBOSS, Apache Tomcat.Web Technologies Google Web Toolkit, HTML, JavaScript, CSS, XML, XSLT.Platform UNIX, Linux, AIX, Solaris, Microsoft Windows 7 8 10. Education and Training Java Web Development Certified Profressional,Expected in2004-Learning Tree International-Reston,VAGPA Status- Unix Systems Administration,Expected in2003-Learning Tree International-Reston,VAGPA Status-Bachelor of Science Computer Science,Expected in2001-George Mason University-Fairfax,VAGPA Status- Microsoft Certified Professional (MCP),Expected in2000-Nextec Inc.-Herndon,VAGPA Status- Information System and Networking,Expected in1996-Northern Virginia Community College-Fairfax,VAGPA Status- Work ExperienceSr. Software Engineer,08 2013-CurrentRtx Suitland,MD,Responsible for the installation upgrade support, technical consulting and product development evaluation in a particular technical discipline, or in direct support of assigned business area. Role includes Involved in application development, prototyping, modeling and high level technical consultingExecution of DCU (Data Correction Unit) process, execution and methodology.Execution of code level research requested by users and management.Execution of code break fixes and enhancements as requested.Analyzed detailed logs, reports, data and communicated in various reporting mediums.Performed root cause analysis and infrastructure technology upgrades for the Financial Information Systems component of Freddie Mac.Sr. Software Engineer,01 2006-08 2013Rtx Sunset Beach,CA,Performed management of technical troubleshooting and highly complex diagnosis for the US Customs and Border Protections Websphere application components.Analyzed user-related issues, behavioral trends, and the impact of system-related issues within the production environment to support a continuous process improvement model, ensure a positive end-user experience with the application, and support the maintenance of an optimal level of system availability.Supported the integration of Tier 2 Tier 3 support organizations to ensure an optimal level of production support and system availability. This included knowledge sharing across all levels of the organization.Mined for, translate, and synthesize data from the field and trade in the form of trouble tickets and other user reports regarding system and user-related issues.Supported new development efforts by providing subject matter expertise to Integrated Process Team. Ensured that proposed changes to the production environment provide optimal usability and compatibility, and fit the operational needs of end users.Analyzed system logs and file systems to determine the system response time and recommended techniques for improvement.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.Sr. Programmer Analyst,10 2002-01 2006E-Business International Princeton,NJ,Worked on Production Support team to maintain J2EE application code and environments for major financial applications (Project Enterprise) on Sun Solaris 9. Provided 24 7 production support to internal and external customers.Provided technical solutions for business areas.Developed minor enhancements of environments, operating systems and middleware productsActed as liaison between Information Systems Services, Project Enterprise technical support groups and business areas regarding technical issues and resolutions.Using Lotus Script, HTML, Access, UNIX and other programs to create solutions for business problems.Ensured standard production processes, including appropriate SOX checkpoints and documentation, are followedMonitored and tuned Weblogic application servers performanceAnalyzed and tested applications for implementation to the production environment.Developed several UNIX scripts (Kornshell, Perl) from scratch to automate many daily tasks and systems maintenance on the weekends. These time-saving scripts dramatically cutting time required for specific technical activities and enormously increasing productivity.Performed system monitoring checks of critical systems, services, and applications - repaired and reported problems as required.Performed system maintenance utilities on a daily basis.Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100 success rate.LAN Management Specialist (Consulting at Freddie Mac),06 2002-09 2002Raytheon Technologies Corp Las Cruces,NM,Performed server management for all Freddie Mac Novell NT servers Developed procedures to identify all software installed on Freddie Mac Netware and NT servers.Developed procedures to identify all software installed on Freddie Mac Netware and NT servers.Used Asset Insight to run software reports of all Novell NT serversUsed Secure Console to identify software versions and vendorsWorked with and coordinate activities with software s owners to gather licensing informationPerformed Support Pack Upgrade rollout.Configured NDPS print serversInstalled software on serversPartnership,08 2001-06 2002Cree Inc. Morgan Hill,CA,Built from the ground up an independent WISP (Wireless Internet Service Provider).Setup Microsoft 2000 servers enabling Active Directory for customer management.Maintained the network with load balancing and setup wireless bridges among clients.Project Manager (Consulting at Freddie Mac),09 1999-08 2001JP Services, Inc City,STATE,Managed Ethernet conversion team. My responsibility includes Managed a team of more than ten associates.Prepared and presented technical proposals for clients.Developed procedures to migrate the network from Token Ring to Ethernet.Trained and managed team members of Ethernet migration.Worked with other ISS groups to coordinate the migration activities.Setup and configured of multiple concurrent customer testing requirements.Identified and recommended technology solutions to improve migration process.NT Administrator,01 1998-09 1999Adaptive Trade, Inc City,STATE,Assigned and tracked trouble tickets, resolve tickets in queue, used Tivoli to create user accountsConfigure users NT accounts and profiles remotely installed software patches and service packs.Resolved and troubleshoot issues in an enterprise LAN WAN environment with 3500 usersAssisted techs with resolving hardware and software problems, administer users and groupsConfigured mail accounts, grant necessary access to network resourcesProvided hotline and follow-up support.Desktop Support Specialist,09 1997-01 1998GE Capitals IT Solutions Techdata Corp City,STATE,Performed phone triage as first response in the Desktop Support group.Resolved problems via Net-Meeting.On-site troubleshot or directed problems to appropriate technical groups.Responsible for answering calls and track issue status to ensure clients satisfaction via Vantive Helpdesk systemSetup and configured Lotus Notes Palm pilot for users.Setup and configured LAN printers with TCP IP protocol.Worked with Vendors technical service for repairs if needed.Integration Technician,08 1996-09 1997GE Capitals IT Solutions Techdata Corp City,STATE,Performed assembly, installation, and testing of completed PC workstations from component parts.Installed and tested Operating Systems including MS Windows 3.11, NT 4.0 software applications.Provided user support as needed.  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.