SummaryI am an Automation Developer with a love for troubleshooting and electronics. This passion for automation started at Micro Center in 2017, where I began finding ways to simplify my reports to upper management. These reports took several hours to compile and took the time I could have spent guiding my agents. Eventually, I started finding ways to gather that data through an API. After discovering I could collect this information and use APIs to simplify tasks, I started programming software to do these things. This new skill helped change how I approached my team s problems complaints and eventually led to me creating tools to improve our efficiency and productivity. Since then, my passion has grown into a career that keeps me wanting to learn more. SkillsSystems Engineering Lab Test TechnicianCybersecurityData EngineeringAPI Design DeploymentSoftware Developer (Python, NodeJS, PHP, Bash, Git, Etc)Automation Disaster Recovery ExperienceData Engineer,06 2021to11 2023Bank Of America Corporation Aurora,IL,Deployed Linux cloud servers and applications to meet the needs of the company (PostgreSQL, Metabase, Apache Spark, TableAU)Secured servers and applications using ACLs ﬁrewalls IDS IPS and following standard security practicesBuilt several ETLs in Python PHP JavaScript for several ticketing platformsDesigned disaster recovery plans for our systemsConstructed complex SQL queries to aid in reporting and automationTested data regularly to ensure accurate reportingManaged several PostgreSQL databasesAutomated reports and redundant tasks through the use of APIs and databasesCreated and implemented complex business intelligence solutions.Created conceptual, logical and physical data models for use in different business areas.Adept in troubleshooting and identifying current issues and providing effective solutions.Managed performance monitoring and tuning while identifying and repairing issues within database realm.Identified, protected and leveraged existing data.Planned and installed database management system software upgrades to enhance systemic performanceTest Engineering Technician,08 2020to06 2021General Atomics Houlka,MS,Traveled daily to integrators to provide quality assurance for PowerSpec systems and review the build processCompiled reports for integrators to log and classify defectsAnswered product questions for PowerSpec systemsRegularly assisted neighboring departments on build projects and quality controlled parts for buyersWorked directly with vendors for BIOS updates and patches on PowerSpec systemsCreated and deployed system images for PowerSpec productsBuilt extensive QC reports through rigorous testing methodologies, including benchmarking components and testing for compatibility.Performed problem solving and resolution for technical quality, inspection and customer quality issues.Developed and maintained solutions for integration and testing phases.Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.Completed unit and regression tests on software and individual modules.Created and optimized automated testing tools for repetitive tasks.Created and maintained database of common and known testing defects.Worked with off-site teams to complete timely tests and facilitate smooth product releases.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Call Center Lead,01 2019to08 2020Metlife Omaha,NE,Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.Routinely updated guides to reduce questions on the ﬂoorProvided accurate and detailed reports for managementHandled customer escalations and ensured they went to the appropriate teamMaintained Zendesk and the ticketing procedures to ensure both a smooth and efficient experience for my agentsWorked with management to update legacy procedures and remove redundant processes through automationManaged customer concerns with calm demeanor and knowledgeable service.Created an efficient workflow in order to provide a better experience for consumersKept records of customer interactions or transactions, thoroughly recording details of inquiries.Worked directly with stores and customer relations team to improve customer retentionBuilt and maintained call center server to house reports and automationsTechnical Consultant,09 2017to01 2019Applied Systems, Inc. University Park,IL,Troubleshot and resolved problems with programs and systems.Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.Assisted customers with various types of technical issues via email, live chat and telephone.Handled customer service issues by providing guidance or escalating for advanced support.Served as first point of contact for escalated technical service calls, emails, and live chat.Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.Developed and maintained strong relations with customers to meet quality expectations.Documented customer complaints and inquiries for use in technical documentation and bug tracking.Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.Maintained up-to-date case documentation for future reference.Demonstrated advanced product knowledge to solve customer issues.Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Education and TrainingHigh School Diploma Electronic Classroom,Expected in06 2012toElectronic Classroom of Tomorrow-Columbus, OH,GPA  SEP  The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only other inquiries won t receive a response).Regular or Temporary RegularLanguage Fluency English (Required)Work Shift 1st shift (United States of America)Please review the following job description Assists in building, optimizing and maintaining the data pipelines and aiding in building the data ecosystem for delivering enterprise data for wide consumption including developing data models, corresponding data architecture documents and API s.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Participates in the building, management, and implementation the data andor Big Data pipeline capabilities including data modeling, process design and overall data pipeline architecture and all phases of the ETL (extract, transform, and load) processes.2. Assists in efforts related to partially to completely automate repeatable data preparation and integration tasks. Partner with technology teams to understand data capture, testing needs, and to build and test end-to-end solutions.3. Participates in the analysis of information to determine business needs from requests and implement effective technical solutions by providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information.4. Takes a new perspective on existing solutions to solve problems of low to moderate complexity and exercise judgment based on the analysis (e.g. modeling, testing, etc.) of multiple sources of information with some guidance from more experienced data engineers. QUALIFICATIONSRequired Qualifications The requirements listed below are representative of the knowledge, skill andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor s degree and two years of experience in systems engineering or administration or equivalent education and related training or experience2. Basic knowledge of SQL, relational databases, ETLELT architecture and concepts, data integration concepts and big data concepts3. Previous experience in planning and managing IT projects Preferred Qualifications 1. Bachelor s degree and three years of experience or equivalent education and related training or experience2. Banking or financial services experience OTHER JOB REQUIREMENTS WORKING CONDITIONS SittingConstantly (More than 50 of the time)Visual Audio SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copyfax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by managersupervisor and required by business need.TravelMinimal and up to 10 General Description of Available Benefits for Eligible Employees of Truist Financial Corporation All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, andor a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify