SummaryEnergetic worker with a broad range of customer service and team leader skills. Data Entry specialist adept at developing and maintaining databases. Highly skilled at creating effective organizational and filing systems. Dynamic Data Analyst trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide integrity. HighlightsCertified in 10-keyTime managementMeticulous attention to detailResults-orientedSelf-directedExcellent communication skillsStrong problem solverFiling and data archivingHIPAA complianceAdvanced MS Office Suite knowledgeResourcefulStrong interpersonal skillsPleasant demeanorUnderstands grammarCustomer service-orientedAdvanced clerical knowledgeCritical thinker EducationFlorida State College at JacksonvilleJacksonville,FloridaExpected in2014 Associate of Arts Business Administration-GPA 3.60 GPAMember of Phi Theta Kappa Honor SocietyRecipient of 2014 Academic Achievement AwardCoursework in Marketing, Public Relations and Business Management ExperienceIron Mountain Incorporated-Data Entry OperatorEssex Junction,VT,08 2009-Current8,000 key strokes per hourTrained staff to operate new environmental health technologyVerified that information in the computer system was up-to-date and accurate.Processed confidential medical information.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.Trained new employees and explained protocols clearly and efficiently.Provided base level IT support to company personnel.Troubleshot hardware issues and worked with service providers to facilitate repairs.Arizona State University-TutorTempe,AZ,03 2012-06 2012Tutored college level students in the fields of reading, writing and computers.Routinely met with students regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Taught Creative writing to a diverse class of 20 students.Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Boys And Girls Club Of Northeast Florida-Volunteer MentorCity,STATE,08 2007-05 2008Coordinated after school tutoring hours to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.Developed interesting course plans to meet academic, intellectual and social needs of students.Consistently met schedules and deadlines for all illustration projects.Worked alongside the entire development team in an energetic and creative environment. Skills10-KeyCustomer ServiceData EntryMicrosoft Office Suite  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.