SummaryEnergetic worker with a broad range of customer service and team leader skills. Data Entry specialist adept at developing and maintaining databases. Highly skilled at creating effective organizational and filing systems. Dynamic Data Analyst trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide integrity. HighlightsCertified in 10-keyTime managementMeticulous attention to detailResults-orientedSelf-directedExcellent communication skillsStrong problem solverFiling and data archivingHIPAA complianceAdvanced MS Office Suite knowledgeResourcefulStrong interpersonal skillsPleasant demeanorUnderstands grammarCustomer service-orientedAdvanced clerical knowledgeCritical thinker EducationFlorida State College at JacksonvilleJacksonville,FloridaExpected in2014 Associate of Arts Business Administration-GPA 3.60 GPAMember of Phi Theta Kappa Honor SocietyRecipient of 2014 Academic Achievement AwardCoursework in Marketing, Public Relations and Business Management ExperienceIron Mountain Incorporated-Data Entry OperatorEssex Junction,VT,08 2009-Current8,000 key strokes per hourTrained staff to operate new environmental health technologyVerified that information in the computer system was up-to-date and accurate.Processed confidential medical information.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.Trained new employees and explained protocols clearly and efficiently.Provided base level IT support to company personnel.Troubleshot hardware issues and worked with service providers to facilitate repairs.Arizona State University-TutorTempe,AZ,03 2012-06 2012Tutored college level students in the fields of reading, writing and computers.Routinely met with students regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Taught Creative writing to a diverse class of 20 students.Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Boys And Girls Club Of Northeast Florida-Volunteer MentorCity,STATE,08 2007-05 2008Coordinated after school tutoring hours to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.Developed interesting course plans to meet academic, intellectual and social needs of students.Consistently met schedules and deadlines for all illustration projects.Worked alongside the entire development team in an energetic and creative environment. Skills10-KeyCustomer ServiceData EntryMicrosoft Office Suite  SEP  Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as costbenefit, ROI, buybuild, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. This position will work on the Grants Management application. This position will perform the duties of a Business Analyst including requirement gathering, analysis of requirements, development of requirements and design for required system modifications, completing business requirement documents, user stories, and business area collaboration andor coordination. Will also work with technical teams to coordinate demos, UAT, code releases, and user communication as necessary. Must have experience working in an Agile environment. Some on-call support may be required depending on the project phase. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements Candidates that do not meet or exceed the minimum stated requirements (skillsexperience) will be displayed to customers but may not be chosen for this opportunity.YearsRequiredPreferredExperience8RequiredBusiness Analyst Experience8RequiredSQL Experience8RequiredSystem Reporting (Oracle, SQL)8RequiredSystems Testing (Unit, Integration, UAT)8RequiredExcellent communication skills (verbal and in writing)4PreferredAgile Software Development Methodologies Experience2PreferredProject andor Product Management experience1PreferredExperience with Jira III. TERMS OF SERVICE Services are expected to start 10022023 and are expected to complete by 08312024. Total estimated hours per Candidate shall not exceed 1850 hours. This service may be amended, renewed, andor extended providing both parties agree to do so in writing. IV. WORK HOURS AND LOCATION Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8 00 AM to 5 00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 701 W 51st St Austin, TX 78751. Any and all travel, per diem, parking, andor living expenses shall be at the Candidate s andor Vendor s expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission. V. OTHER SPECIAL REQUIREMENTS Remote work Mon - FriLocation within the state of TexasInterviews will be conducted through Microsoft Teams