Professional SummaryYoung professional with hands-on experience analyzing data and model structures for large companies, including the Telecom industry. Skilled Data Analyst and Business Consultant. Accomplished in problem solving, advising best solutions and improving business through data analysis. Experience leading teams and presenting projects. Committed to delivering best possible outcomes and consistently recognized for outstanding excellence on several projects. Highly regarded by peers and co-workers. Technical proficiency in BSCS IX, Cognos, BMC Remedy, Tableau, Putty, Image Now, Rstudio, Oracle, MYSQL, Java, HTML, Python, Shell and Pearl. Areas of ExpertiseData Analysis Visualization, Data Warehousing, Decision Modeling, Business Intelligence, Data Statistical AnalysisOperations Management, Project Leadership, Reporting Analysis, Client Management, Product Development,Change management ExperienceSenior Software Engineer,2004to2011The Hartford Peace Dale,RI,Analyzed Data and implemented functional strategy for Billing and Rating System, using Business Intelligence ETL Tools and led 24x7 OperationsTeam of 25 members for data modeling, system monitoring, kernel upgrades, job scheduling and administration Improved management decision effectiveness for a Telecom service provider in India by analyzing and managing data and configuringrating packages. Achieved weekly execution labor time savings of 10 hours by automating procedures and scripts. Managed billing operations for 22 states in India, consisting of 60 servers providing 24 7 support to 8 million subscribers by organizingand supporting online software operations both on-site and at remote data centers Improved incident resolution efficiency from 67 to 97 through more rigorous management and mentoring Achieved 99 System availability for 21 months, Awarded Client appreciation for multiple projects Decreased SLA by 27 , by assigning roles, tasks and deadlines to individuals and mapping expertise specialization. Improved testing quality outcome by enhancing and automating business scenarios developed test approach, plan and scripts Enhanced revenue and marketing departments customer satisfaction by brainstorming with subject matter experts to improve knowledgeof issues, requirements, expectations and business critical scenarios Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to planIT projects and fulfill clients expectations, Researched and documented existing business process for BSCS IX system Developed IT system specifications after evaluating customer s nature of work and business volume Led process-improvement focus groups as part of functional redesign for BSCS IX Customization system EducationMaster of Science Executive Management of Technology,Expected in2017toNew York University-Brooklyn,New YorkGPA Coursework Business Analytics, Managing Tech Change and Innovation, Economics Strategy, Tech Strategy, Organizational Behavior, Global Innovation.Bachelor of Engineering Electronics and Telecommunications,Expected in2012toMumbai University-Mumbai,MaharashtraGPA Coursework in Microprocessor, Microcontrollers, Data Encryption Decryption, Basic Fundamentals of Java C Skillsbuild computers, call center, closing, computer repair, customer service, electronics, team leader, listening, meetings, Excel, PowerPoint, Windows 7, Windows 8, Microsoft Windows XP, Microsoft Word, progress, sales, supervision, technical support, troubleshooting, Vista  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.