SummaryI am an Automation Developer with a love for troubleshooting and electronics. This passion for automation started at Micro Center in 2017, where I began finding ways to simplify my reports to upper management. These reports took several hours to compile and took the time I could have spent guiding my agents. Eventually, I started finding ways to gather that data through an API. After discovering I could collect this information and use APIs to simplify tasks, I started programming software to do these things. This new skill helped change how I approached my team s problems complaints and eventually led to me creating tools to improve our efficiency and productivity. Since then, my passion has grown into a career that keeps me wanting to learn more. SkillsSystems Engineering Lab Test TechnicianCybersecurityData EngineeringAPI Design DeploymentSoftware Developer (Python, NodeJS, PHP, Bash, Git, Etc)Automation Disaster Recovery ExperienceData Engineer,06 2021to11 2023Bank Of America Corporation Aurora,IL,Deployed Linux cloud servers and applications to meet the needs of the company (PostgreSQL, Metabase, Apache Spark, TableAU)Secured servers and applications using ACLs ﬁrewalls IDS IPS and following standard security practicesBuilt several ETLs in Python PHP JavaScript for several ticketing platformsDesigned disaster recovery plans for our systemsConstructed complex SQL queries to aid in reporting and automationTested data regularly to ensure accurate reportingManaged several PostgreSQL databasesAutomated reports and redundant tasks through the use of APIs and databasesCreated and implemented complex business intelligence solutions.Created conceptual, logical and physical data models for use in different business areas.Adept in troubleshooting and identifying current issues and providing effective solutions.Managed performance monitoring and tuning while identifying and repairing issues within database realm.Identified, protected and leveraged existing data.Planned and installed database management system software upgrades to enhance systemic performanceTest Engineering Technician,08 2020to06 2021General Atomics Houlka,MS,Traveled daily to integrators to provide quality assurance for PowerSpec systems and review the build processCompiled reports for integrators to log and classify defectsAnswered product questions for PowerSpec systemsRegularly assisted neighboring departments on build projects and quality controlled parts for buyersWorked directly with vendors for BIOS updates and patches on PowerSpec systemsCreated and deployed system images for PowerSpec productsBuilt extensive QC reports through rigorous testing methodologies, including benchmarking components and testing for compatibility.Performed problem solving and resolution for technical quality, inspection and customer quality issues.Developed and maintained solutions for integration and testing phases.Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.Completed unit and regression tests on software and individual modules.Created and optimized automated testing tools for repetitive tasks.Created and maintained database of common and known testing defects.Worked with off-site teams to complete timely tests and facilitate smooth product releases.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Call Center Lead,01 2019to08 2020Metlife Omaha,NE,Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.Routinely updated guides to reduce questions on the ﬂoorProvided accurate and detailed reports for managementHandled customer escalations and ensured they went to the appropriate teamMaintained Zendesk and the ticketing procedures to ensure both a smooth and efficient experience for my agentsWorked with management to update legacy procedures and remove redundant processes through automationManaged customer concerns with calm demeanor and knowledgeable service.Created an efficient workflow in order to provide a better experience for consumersKept records of customer interactions or transactions, thoroughly recording details of inquiries.Worked directly with stores and customer relations team to improve customer retentionBuilt and maintained call center server to house reports and automationsTechnical Consultant,09 2017to01 2019Applied Systems, Inc. University Park,IL,Troubleshot and resolved problems with programs and systems.Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.Assisted customers with various types of technical issues via email, live chat and telephone.Handled customer service issues by providing guidance or escalating for advanced support.Served as first point of contact for escalated technical service calls, emails, and live chat.Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.Developed and maintained strong relations with customers to meet quality expectations.Documented customer complaints and inquiries for use in technical documentation and bug tracking.Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.Maintained up-to-date case documentation for future reference.Demonstrated advanced product knowledge to solve customer issues.Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Education and TrainingHigh School Diploma Electronic Classroom,Expected in06 2012toElectronic Classroom of Tomorrow-Columbus, OH,GPA  SEP  Direct Supply, Inc. is seeking a qualified candidate to serve as a Staff Data Engineer to work with a team of engineers and architects to design data driven solutions, and establish robust data pipelines and services in Milwaukee, WI. Duties Include Provide technical direction and mentoring of a small data engineering project team, to design solutions ensuring industry best SDLC practices Identify new development processes that improve the predictability and quality of projects Create, build and deploy robust data structures and pipelines to support analysis and decision making Provide high-level technical analysis and design as new projects go through the ideation phase Collaborate with end users and peers to understand requirements, formulate use cases, and translate into an effective technical solution Ownership of the design and delivery of key components of a large-scale data platform Build and deploy data warehouses and ETL and ELT applications Participate in global data strategy Design data integration pipeline architecture and infrastructure required for reporting and data analysis Use the Scrum development process to deliver software solutions Coordinate integration testing and debugging of software components Understand system architecture and integration of new functionality. Minimum Qualifications The minimum entry requirements for the Staff Data Engineer position is a Bachelors degree (or U.S. equivalent) in Computer Science, Engineering, Mathematics or a related field plus 5 years data engineering or business intelligence experience which must include 5 years of each of the following (and can be gained concurrently) Working with enterprise data management technologies such as database and ETL technologies Writing complex queries across large data sets Configuring, managing, and monitoring cloud data solutionsapplications Using Python and a module for structured data processing such as Spark SQL. Pre-employment drug test required. Candidate must have references for work experience that confirm experience. Candidates will also be subject to a criminal background check, and may be rejected if criminal convictions are substantially related to the position applied for, in accordance with applicable law. For more information, contact or reply by rsum to Megan Thull, Senior HR Generalist, Direct Supply, Inc., 7301 W. Champions Way, Milwaukee, WI 53223 (Phone) 414-760-5682 (E-mail) Megan.Thull directsupply.com Job to be performed in the location listed. Generous benefit package available. Click here to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2023 Direct Supply, Inc. All rights reserved.