Professional SummaryHaving been employed with CPS Energy for the past 9 years and just recently receiving my bachelor s degree, I am ready to advance my career within the company. I am highly motivated and determined to obtain a position at CPS Energy that enables me to utilize and maximize my experience for advancement in the company. Skill Highlights-Course completion, experience, and proficient in Microsoft Word, Excel, Access, Power Point, Windows, Office, and Works -Filing and organizational skills -Proficient on 10-key keyboard Excellent customer service skills and experience -Data entry and efficient typing skills -Efficient performance of any all assigned duties -Self developed in organization and time management Professional Experience01 1toCurrentData Control ClerkLake Charles Memorial Hospital Lake Charles,LA,Duties and responsibilities include -Daily completion of accelerated gas and electric work orders in Work Manager -Take applications for customers requesting new electric and or gas service -Collecting payment from customers for new services -Creating work request orders in SAP, Work Manager, and online in the CPS Energy Web Portal -Communicate by phone and email with foremen, home builders, customer service representatives, and CPS Energy customers on a daily basis -Assisting builders and developers with the Customer Engineering process -Research account information in SAP database -Research address information and job status in SAP and Work Manager -Interpret construction schedules and any needed information to customers -Review plats for residential gas and electric meter locations -Enter and complete CIAC for construction orders in Work Manager -Monitor reports in Work Manager to ensure construction jobs are completed in a timely manner -Monitor and print notifications in SAP for residential representatives Duties and responsibilities include Dispatch gas leak repair crews, gas troublemen, gas meter shop, and welders to emergency routine work by phone, radio, and computer -Verify and obtain city and TxDot permits -Communicate with formen, troublemen, customer service representatives, and CPS Energy customers on a daily basis -Create orders in the SAP and Mobile Data database -Data entry of daily paperwork -Maintain databases for the Leak Repair department -Create, complete, and submit Texas Railroad -Commission Damage Reports for third party damages -Submit monthly reports to our analyst of completed gas orders -Check verify troublemen meter removals, replaces, and installations -Run daily reports in the Cognos database for supervisors -Create weekly route sheets for the gas troublemen -Research account information in the SAP database -Relief substitute for the Leak Survey, Pressure Control, and Gas Meter Shop departments -Coordinate CPS Energy repair jobs with various utility companies -Coordinate utility locates through DigTess for emergency and routine work orders -Replenish office supplies as needed Duties and responsibilities include -Entered daily timesheets for the Leak Survey, Gas Services, Leak Repair, Pressure Control, Gas Meter Shop, Tool Repair Shop, Welders, and Gas Inspector departments. Timesheets were entered through the SAP system using ZCAT and CAT2 -Monitored the weekly 40 hour and 80 hour time entry reports and corrected any errors or discrepancies -Resolved timesheet and paycheck descrepancies for field representatives -Maintained databases for the Leak Repair department for Leak Survey Orders, work requests, and other various documents -Completed Meter Removal Meter Replacement Cards through Mobile Data and Mobile Dispatch systems -Retrieved daily Leak Repair job packages from service districts and the engineering department through the Work Manager database -Obtained and verified permits from the City of San Antonio and TxDot -Obtained and verified Micro-Station job sketches -Communicated with planners and engineers on a daily basis inquiring on status of jobs and finding resolutions so that job packages are completed in a timely manner -Scheduled appointments for job packages with CPS Energy customers that require work with plumber orders Completed tasks in the Work Manager database and entered as built information when closed out work orders for job packages that have been completed by in-house crews and contractors. -Created service entry sheets for payment invoices from contractors through the SAP Business Workplace system. Including verification of bonds and retainages -Reported monthly to analyst completed gas installation and services for the in-house crews and contractors -Relief substitute for Leak Survey, Pressure Control, and Leak Repair Dispatcher -Replenish office supplies as needed04 2004to07 2005Customer Service RepresentativeLynden Incorporated Honolulu,HI,Duties and responsibilities include -Completed car rental agreements -Performed vehicle inspections for returned cars -Provided telephone customer service including rental reservations, answering questions and complaints, assisting customers during rental car breakdowns and accidents -Detailed cleaned returned vehicles when needed -Assisted managers with inventory of vehicles -Repossessed delinquent rental vehicles when required -Delivered rental vehicles to customers at their hotels body shops -Research for competitive prices of our competition -Helped with general office duties when needed Education and TrainingExpected intotoBachelor of Arts PsychologyTexas A M University-San Antonio,TXGPA Bachelor of Arts Psychology 12 2013 Texas A M University - San Antonio San Antonio, TX SkillsCustomer Service, Receptionist, Retail Sales, Basis, Database, Sap, Plats, Web Portal, Databases, Dispatch, Dispatcher, Office Supplies, Txdot, Coda, Cognos, Data Entry, Ibm Cognos, Railroad, Answering, Customer Service Representative, General Office, General Office Duties, Inspections, Inventory, Telephone, Telephone Customer Service, Clerk, Engineering Department, Invoices, Access, Excel, Excellent Customer Service Skills, Filing, Microsoft Word, Organizational Skills, Typing, Word  SEP  X is Alphabets moonshot factory. We are a diverse group of inventors and entrepreneurs who build and launch technologies that aim to improve the lives of millions, even billions, of people. Our goal 10x impact on the worlds most intractable problems, not just 10 improvement. We approach projects that have the aspiration and riskiness of research with the speed and ambition of a startup. About The Team Tidal is a team at X working on a moonshot to protect the ocean and preserve its ability to support life and help feed humanity, sustainably. Our initial area of focus is on developing hardware and software technologies that bring greater visibility and understanding of whats happening under the water. Learn more about Project Tidal . About The Role Project Tidal is looking for a software engineer to design critical applications using machine learning and computer vision models for real world use cases, working closely with customers and partners to deploy solutions. This is an opportunity to work end to end with revolutionary hardware, real world customer applications, and cutting edge technologies. If you love to work on challenging and real world problems, please apply! How You Will Make 10X Impact Design and implement applications using machine learning and computer vision models to find solutions for real world problems.Develop hybrid enterprise applications with solid API support.Work closely with customers and partners to simplify solutions.Build insights to help customers visualize and analyze the trend to further optimize their business. What You Should Have Bachelor s degree in Computer Science, a related technical field involving softwaresystems engineering, or equivalent practical experience.4 years of software development experience.Strong programming skills (preferred Golang, C or Python).Solid data analysis and troubleshooting skills.Experience in developing large scale cloud applications using APIs and developer platforms.Excellent communication skills. I d Be Great If You Also Have These Experience working with IoT andor sensors.Knowledge of ML models and pipelines.Experience working with large enterprise customers.