Professional ProfileHighly skilled professional with over 10 years experience in written and oral communication organizational and leadership qualities in analytical and administrative management training skills and conflict resolution. Energetic, motivated, detail-oriented team player. My goal is to utilize my knowledge, experience and talents to secure a position that offers a greater challenge and the opportunity to help the organization advance efficiently and productively. QualificationsComputer proficiencyMotivational leadership styleProfessional demeanorSelf-directedTime management abilityAbility to prioritizeMail managementCritical thinkingStrong organizational skillsSeasoned in conflict resolutionMulti-line phone proficiencySpreadsheet managementData collection and analysisAnalytical thinkerSchedule managementProblem resolutionDeadline-orientedReport analysisEmployee training and developmentMeeting planningExcellent communication skillsEnergetic work attitudeTelephone inquiries specialistCustomer service expertTelecommunication skillsProject management ExperienceDATA ANALYST (Contractor),07 2014-Comoto San Diego,CA,Coordinate daily evictions and processes complaints in Writ of Attachment, Garnishment, Warrants and other legal instruments to implement legal proceedings against individuals, businesses and corporations.Processing and scheduling 8,000 (annually) the execution of Writs of Restitution (Evictions).Utilizes office automation equipment and various software to accomplish work including Microsoft Office.Assignments include reviewing, analyzing, providing data compilation support and text editing file creation, maintenance, and retrieval use of suspense and message systems, and ordering supplies when needed.Gather data from various sources.Utilizes knowledge of software utilities and function commands to manipulate text to accomplish formats, revisions, verifications, extractions, and obtain additional data within the Justice Detainee Information System (JDIS) and Justice Information System (JUSTIS) databases.Composes non-technical correspondence based on brief verbal instructions or written and ensuring proper punctuation, grammar spelling and capitalization.Reviews cases for consistency and compliance with established rules and regulations of civil procedures.Initiates all necessary legal papers to complete the enforcement of the civil action.Prepare to dispose of classified material to ensure material is destroyed by authorized means.Maintains automated civil case records and register of collections, uncollected accounts, and case originating in district to ensure payments are done on time.Retrieve and gather data from several law enforcement database systems.Verify accuracy of prisoner jail and medical bills.Complies, computers, reconciles, and balance civil accounting records prepared monthly reports using Excel and inventory listings.Organize active warrant folders for investigators.Monitor, evaluate, and coordinate a variety of warrants and detainers.Serves as the point of contact while providing status updates on pending cases to internal and external customers and assist staff and management when needed.Serves as the lead criminal analyst to develop, implement, and maintain databases for the administrative programs for which the incumbent is responsible.Assists private attorneys, U.S.Attorneys, and litigants in the preparation of civil actions for filing in U.S.Courts to complete.Furnishes information in response to inquiries related to judicial and civil procedures and status of specific cases.Assisting in the review and revision of Standard Operating Procedures and other policies.Periodically run daily lock-up list and execute necessary warrants.Maintaining multiple calendars ensuring resources are available when requested.Train and familiarize interns and deputies on how to process Writs and Warrants and scheduling.KEY HOLDER,10 2013-10 2015CHARLOTTE RUSSE City,STATE,Efficiently executes all store tasks within company guidelines.Support a great customer experience by modeling the Charlotte Russe service proposition.Greet and develop rapport with customers.Provide product information regarding features, trends and styles of merchandise.Assist customers and make suggestions based on knowledge of merchandise and customer desires.Supervises the sales floor ensuring key selling zones are covered, ensuring that sales associates perform in compliance with Charlotte Russe Policy, and Loss Prevention policy and procedures.Acts as a mentor to employees, offer feedback and communicate store priorities as determined by store management.Train and delegate tasks to Sales Associates.Opens and secures the store in accordance with company and cash register guidelines.Audits and approves register transactions in accordance with established procedures.Demonstrates knowledge of merchandise, inventory and current marketing campaigns.Maintains neat and organized stock.Executes store visual, merchandising and signage direction as communicated by the home office and the store management team.Maintain displays and visual presentation.Assists management with merchandising, including displays and mannequins.Participates in periodic cleaning of the store.DATA MANAGEMENT GS 7 (Temporary),07 2011-05 2013US DEPARTMENT OF THE ARMY City,STATE,Served as a senior member Headquarters Department of the Army (HQDA), Arlington National Cemetery (ANC), Gravesite Accountability Task Force.Provided subject matter expertise regarding Arlington National Cemetery US Army Mapper software, Gravesite Accountability Research Tool, Interment Scheduler System (ISS) and ANC Explorer including Data Management Processing.Performed data entry and retrieval function in ANC Helpdesk (Remedy) computer system, ran reports as required and direct incoming service requests to the appropriate analyst.Reviewed five separate data applications and applied mathematical, statistical, and analytical methods to assist in validation.Demonstrated high level attention to detail and accuracy for a project of national significance.Extracted and compiled information and produced various reports in a variety of formats, such as Excel spreadsheets, Access databases, briefs, charts, reports, graphs, etc.for the Task Force leadership, and The Executive Director of ANC.Determined the appropriate sources for verifying data and assisted in initiating actions to acquire necessary information.Developed data and prepared charts for the monthly Quality Status Review and assisted in performing required statistical analysis.Managed continual challenges with computer programs and shifting priorities while the database management system matured.Quickly ascertained inconsistent information and wrote succinct notes to alert the staff at ANC for corrective action.Scanned and uploaded documents into Adobe Acrobat program.Analyzed and compile information to ensure that data on gravestone were correctly inscribed.Trained and familiarized new employees and contractors with the computerized database program and Remedy and ISS.Coordinated the work of evaluation and planning co-workers and interns.EXECUTIVE ASSISTANT TECHNICAL SUPPORT SPECIALIST (Contractor),03 2009-02 2011FEDERAL ENERGY REGULATORY COMMISSION (FERC) City,STATE,Helpdesk Operator receptionist, and back-up AV technician, while answering multi-line telephone provided outstanding customer service to internal and external customers.Scheduled conference facilities and assisted with meeting or conference room requirements ensured rooms were prepared with planned arrangements and sequence of events.Made necessary and appropriate adjustments to the event in accordance with customers wishes.Entered and retrieved data from the DLM Helpdesk (Remedy) program.Provided updates and processed reports as required and directed incoming service requests to the appropriate specialist.Maintained proficiency in Microsoft Outlook and produced and maintained spreadsheets and charts in Excel.Ensured that AV equipment was issued, operational, and properly returned.Updated the FERC TV Scroll with upcoming events, hearings and conferences.Operated installed AV console equipment to support Commission and Hearing Room requirements.Functions included live video recording and playback, monitoring controlling mounted video cameras in various locations, routing video and audio signals to various locations and controlling feedback.Provided backup support to Conferencing Services, Dispatch and or other tasks as required.Communicated both orally and in writing with management as required and maintained liaison with customers and clergy on getting the tasks done.Maintained established manual and web based records and filing systems.Met established administrative support goals and objectives.Duties included but not limited to preparing mailing labels and envelopes, assisted with the preparation of weekly and monthly reports, monitored time and attendance records within the division, maintained the office calendar, faxed or mailed distributions, and screened calls and revised and drafted reports, correspondence, and charts for grammar and spelling errors.Responsible for foreseeing and preventing mishaps, confusion, and delays with the many elements involved in the work order, and immediately took charge and addressed challenges when necessary.Managed the office activity shared electronic mail box for appointments, vacations, and absences of the professional staff.Served as an assistant to childcare provider caseworker, handling all clerical duties that were assigned.Acted as backup secretary and receptionist.Duties included but not limited to answering telephone call inquiries, reviewing incoming mail and greeting guests prepared Excel spreadsheets to accommodate information for schools within the office screened applicants for Fee Subsidy Program or waiting list determined eligibility of applicants for child care referrals created cases and updated information in the database system prepared childcare provider packets maintained childcare listings and monthly outgoing mail listing scheduled meetings for childcare provider training and referred new provider applicants to caseworkers.Tracked projects and monitored their progress maintained records of potential projects and tracked progress for each advised the Caseworker on status.Provided information to and obtained material from potential customers and other vendors. EducationAssociate Degree Candidate Business Administration,Expected in-College of Southern Maryland-,GPA Status- Technical and Computer SkillsWordPerfect Windows XP Microsoft Office Works, Lotus Notes, Lotus 123, Excel, Word, Fire Fox, Adobe, Remedy, Kronos, SharePoint, Apple, Justice Information System (JUSTIS), and Justice Detainee Information System (JDIS). Recognized as a technical authority and advisor consultant to HQDA management, military departments, other DOD and DOJ agencies, and industry. Ability to direct the development and design of large complex systems.  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred