Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics Work HistoryData Analyst and Fraud Coordinator,04 2019-12 2022Chicago Lighthouse ,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Customer Care Team Lead,04 2018-03 2019Hudson Heritage Federal Credit Union ,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Collector,11 2017-11 2018H M ,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04 2017-04 20187-eleven ,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience EducationDiploma Network Security,Expected in2017-University of Winnipeg-,GPA Status-Bachelor of Technology ,Expected in2015-Punjab Technical University-,GPA Status- SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  RoleGaming Business AnalystResponsibilities Ability to understand vast amounts of data, identify and fix data issues Strong in database and Data Warehousing concepts Strong in TSQL Data analysis and presentation Data insight generation Strong reporting using Power BI, Power Apps Excel Ability to succeed in a fast-paced, dynamic business environment Excellent technical analytical skills with strong business acumen Strong communication skillsRequired SkillsProven experience as a Gaming Domain Expert, Game Analyst, or similar role within the gaming industry.Passion about gaming and a genuine interest in the gaming industry.Strong communication and presentation skills to effectively convey research findings to both technical and non-technical stakeholders.Strong analytical skills and ability to interpret complex data sets to derive meaningful insights.Should be able to do the qualitative and quantitative Research on gaming data such as competitor trends, product performance, consumers, games, and acquisitions .Excellent research abilities, with a proactive approach to stay updated on industry developments.Must have Deep understanding of Gaming Industry trends to perform ad-hoc analysis and research across a broad range of industries.Deep knowledge and understanding of gaming platforms, game genres, player behavior, and industry trends, patterns, and insights for game console, games, and subscriptions across all gaming companies.Analyze internal game meta data and KPIs and helping in curating the game, genre, publisher, developer etc.Identify key takeaways based on research, prepare presentations, communicate with business stakeholders.Should be able to build the forecasting model for any game or game franchise.Perform Market studies, consumer insights, competitive analysis, ad hoc reporting, and market trends across the gaming and game development industries.Basic Understanding of T-SQLFamiliarity with data analysis tools and techniques.Should be able to create the pivots in Excel from Relational models for slice and dice the data.Ability to understand vast amounts of data.Identify and fix data issues ,Data analysis and presentation ,Data insight generation.Ability to thrive in a fast-paced, dynamic business environment ,Excellent technical analytical skills with strong business acumen ,Strong communication skills,SQL, ExcelGood to have skillsDigital PythonExperience Required (in Yrs.)5 YearsWork LocationBellevue, USA