SummaryEnergetic worker with a broad range of customer service and team leader skills. Data Entry specialist adept at developing and maintaining databases. Highly skilled at creating effective organizational and filing systems. Dynamic Data Analyst trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide integrity. HighlightsCertified in 10-keyTime managementMeticulous attention to detailResults-orientedSelf-directedExcellent communication skillsStrong problem solverFiling and data archivingHIPAA complianceAdvanced MS Office Suite knowledgeResourcefulStrong interpersonal skillsPleasant demeanorUnderstands grammarCustomer service-orientedAdvanced clerical knowledgeCritical thinker EducationFlorida State College at JacksonvilleJacksonville,FloridaExpected in2014 Associate of Arts Business Administration-GPA 3.60 GPAMember of Phi Theta Kappa Honor SocietyRecipient of 2014 Academic Achievement AwardCoursework in Marketing, Public Relations and Business Management ExperienceIron Mountain Incorporated-Data Entry OperatorEssex Junction,VT,08 2009-Current8,000 key strokes per hourTrained staff to operate new environmental health technologyVerified that information in the computer system was up-to-date and accurate.Processed confidential medical information.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.Trained new employees and explained protocols clearly and efficiently.Provided base level IT support to company personnel.Troubleshot hardware issues and worked with service providers to facilitate repairs.Arizona State University-TutorTempe,AZ,03 2012-06 2012Tutored college level students in the fields of reading, writing and computers.Routinely met with students regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Taught Creative writing to a diverse class of 20 students.Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Boys And Girls Club Of Northeast Florida-Volunteer MentorCity,STATE,08 2007-05 2008Coordinated after school tutoring hours to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.Developed interesting course plans to meet academic, intellectual and social needs of students.Consistently met schedules and deadlines for all illustration projects.Worked alongside the entire development team in an energetic and creative environment. Skills10-KeyCustomer ServiceData EntryMicrosoft Office Suite  SEP  Title Business AnalystLocation Santa Clara, CA Minimum Degree Required bachelor s degreePMP certification Duties Engage with Product Managers to intimately understand and support documenting product requirements.Partner with Product Managers to improve the ability to estimate the size and scope of new product and service offerings being proposed.Assist in documenting cross-functional business requirements and develop user stories.Define and standardize processes and playbooks for Product Managers to improve time to define product options regarding key decision points in the process.Build consensus from cross-functional leads on business requirements.Capture the tactical and strategic product goals that provide traceability through the organization and are mapped to metrics Define the set of strategic, core and support processes that transcend functional and organizational boundaries identify and describe external entities such as customers, suppliers, and external systems that interact with the business and describe which people, resources, and controls are involved in the processes. Partner with QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.Work with business partners and product managers to define test scenarios for UAT.Manage UAT execution, coordinate between business testers and IT development teams.Document test results and ensure timely execution and sign-off of test scenarios. Skills 5 years of relevant work experience as a Business Analyst or a Business Systems Analyst or a product owner Experience with process documentation, automation and digital transformations impacting Partners, Channels and distributors Experience modeling business processes using a variety of tools and techniques Demonstrated working knowledge of systems supporting high technology business processes for PartnersChannelsDistributors like Partner Onboarding, Deal Registration, Partner Programs etc., Expert in writing User Stories, converting business requirements to User Stories for development.The ability to act as liaison conveying information needs of the business to IT and data constraints to the business applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery Experience with Confluence and JIRA is highly desired Prior experience with Salesforce, Steelbrick CPQ, or Salesforce PRM desired Ability to recognize structural issues within an organization, functional inter-dependencies, and cross-silo redundancies Exceptional communication skills and the ability to communicate appropriately at all levels of the organization this includes written and verbal communications as well as visualizations A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies .Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus good working knowledge of Google Suite of Productivity Tools. Thank youJassiejassie rootshellinc.com