SummaryManagement professional seeking a director position which allows me to utilize my strong administrative and technical experience, managerial and interpersonal skills, and quality assurance initiatives to maximize efficiency, data procurement, and customer satisfaction. Results-oriented, hands-on professional, with a highly successful record of accomplishments in quality, process improvement, survey management, communications, and career development. Key SkillsContinuous Quality Improvement Measures (DMAIC)Survey ManagementData AnalysisDatabase ManagementCustomer ServiceOutcomes ProjectionsPerformance Tracking and EvaluationTeam Building Experience11 2000toCurrentManager Student and Resident DataAmerican Medical Association City,STATE,Hired and developed staff on the use of the AMA Graduate Medical Education (GME) Database, AMA physician Masterfile, GME Track Online Census, and departmental procedures.Provided professional and highly regarded GME Census customer service for all content and technical questions from both external and internal customers.Became the leader for all GME-related data questions within the Division, used consistently by divisional executives.Spearheaded and supervised the collection, monitoring and quality control of all GME data.Managed all student data procurement and quality.Served as PC Coordinator, providing PC technical and application support, participating with rollouts of critical updates, and testing new software and services as they applied to the department.Encouraged the AMA to become members of the American Society for Quality (ASQ). Became the direct contact between the AMA and ASQ, facilitating organizational and departmental process improvement and creating cross-divisional teams to address organizational deficiencies and issues.Conducted cost, schedule, contract performance, variance and risk analysis.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.09 1998to11 2000Survey Management SpecialistAmerican Medical Association City,STATE,Collected and monitored large quantities of GME data from over 8,000 residency programs and 100,000 residents.Provided ongoing quality control of all data received through direct use, upkeep, and modification of Access programming.Created and helped to implement powerful survey applications that serve to track, update, and collect data, as well as insure a high response rate and data accuracy.Participated directly in training all new employees and temporary staff on the GME Database, AMA physician Masterfile, and departmental procedures.Provided constant customer service through phone support for all survey questions, as well as questions regarding GME. EducationExpected intotoBachelor of Arts Theater and DramaIndiana University-,GPA Minor in EnglishMember Phi Beta Sigma Skills10 year advanced experience with Customer service, Database development and integration, Team leadership and Professional Development, Survey marketing and creation, and MS Access.Concentration on Process Improvement, Quality, quality assurance, quality control, Six Sigma, and strategic planning.  SEP  This is a 3 month contract and hybrid to Riverwoods, Il Must HaveAd Hoc AnalysisFinancial AccountingMicrosoft ExcelOracle JOB DESCRIPTIONReports to director for accounting processes in Controller s department.Role will engage with business partners on processes on behalf of (and under direction of) director. The processes include the advancement of initiatives and projects, with decision-making to be guided by director. Knowledge of functions being supported will be obtained through interaction with existing team members.Advance various preventative risk activities and initiatives with moderate supervision.Assist staff in completion of daily general ledger account reconciliation activities and end-user-computing review. Assist director in management and escalation of activities impacting reconciliation processes performed by the team.Assist in the execution of reporting and analysis performed by the team, including that relating to month-end close and ad hoc reporting. Also may include assessing the reasonableness of accounting-related materials that support accruals and impairment analyses.Reflect an understanding of accounting principles, strong communication (verbally and written), and sound decision-making