SummaryI am an Automation Developer with a love for troubleshooting and electronics. This passion for automation started at Micro Center in 2017, where I began finding ways to simplify my reports to upper management. These reports took several hours to compile and took the time I could have spent guiding my agents. Eventually, I started finding ways to gather that data through an API. After discovering I could collect this information and use APIs to simplify tasks, I started programming software to do these things. This new skill helped change how I approached my team s problems complaints and eventually led to me creating tools to improve our efficiency and productivity. Since then, my passion has grown into a career that keeps me wanting to learn more. SkillsSystems Engineering Lab Test TechnicianCybersecurityData EngineeringAPI Design DeploymentSoftware Developer (Python, NodeJS, PHP, Bash, Git, Etc)Automation Disaster Recovery ExperienceData Engineer,06 2021to11 2023Bank Of America Corporation Aurora,IL,Deployed Linux cloud servers and applications to meet the needs of the company (PostgreSQL, Metabase, Apache Spark, TableAU)Secured servers and applications using ACLs ﬁrewalls IDS IPS and following standard security practicesBuilt several ETLs in Python PHP JavaScript for several ticketing platformsDesigned disaster recovery plans for our systemsConstructed complex SQL queries to aid in reporting and automationTested data regularly to ensure accurate reportingManaged several PostgreSQL databasesAutomated reports and redundant tasks through the use of APIs and databasesCreated and implemented complex business intelligence solutions.Created conceptual, logical and physical data models for use in different business areas.Adept in troubleshooting and identifying current issues and providing effective solutions.Managed performance monitoring and tuning while identifying and repairing issues within database realm.Identified, protected and leveraged existing data.Planned and installed database management system software upgrades to enhance systemic performanceTest Engineering Technician,08 2020to06 2021General Atomics Houlka,MS,Traveled daily to integrators to provide quality assurance for PowerSpec systems and review the build processCompiled reports for integrators to log and classify defectsAnswered product questions for PowerSpec systemsRegularly assisted neighboring departments on build projects and quality controlled parts for buyersWorked directly with vendors for BIOS updates and patches on PowerSpec systemsCreated and deployed system images for PowerSpec productsBuilt extensive QC reports through rigorous testing methodologies, including benchmarking components and testing for compatibility.Performed problem solving and resolution for technical quality, inspection and customer quality issues.Developed and maintained solutions for integration and testing phases.Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.Completed unit and regression tests on software and individual modules.Created and optimized automated testing tools for repetitive tasks.Created and maintained database of common and known testing defects.Worked with off-site teams to complete timely tests and facilitate smooth product releases.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Call Center Lead,01 2019to08 2020Metlife Omaha,NE,Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.Routinely updated guides to reduce questions on the ﬂoorProvided accurate and detailed reports for managementHandled customer escalations and ensured they went to the appropriate teamMaintained Zendesk and the ticketing procedures to ensure both a smooth and efficient experience for my agentsWorked with management to update legacy procedures and remove redundant processes through automationManaged customer concerns with calm demeanor and knowledgeable service.Created an efficient workflow in order to provide a better experience for consumersKept records of customer interactions or transactions, thoroughly recording details of inquiries.Worked directly with stores and customer relations team to improve customer retentionBuilt and maintained call center server to house reports and automationsTechnical Consultant,09 2017to01 2019Applied Systems, Inc. University Park,IL,Troubleshot and resolved problems with programs and systems.Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.Assisted customers with various types of technical issues via email, live chat and telephone.Handled customer service issues by providing guidance or escalating for advanced support.Served as first point of contact for escalated technical service calls, emails, and live chat.Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.Developed and maintained strong relations with customers to meet quality expectations.Documented customer complaints and inquiries for use in technical documentation and bug tracking.Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.Maintained up-to-date case documentation for future reference.Demonstrated advanced product knowledge to solve customer issues.Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Education and TrainingHigh School Diploma Electronic Classroom,Expected in06 2012toElectronic Classroom of Tomorrow-Columbus, OH,GPA  SEP  The Senior Manager, Data Architecture Data Engineering is responsible for translating business strategic goals into future-state data engineering and data science solutions. This includes delivery full life-cycle from execution roadmaps, to implementation, and to production operations. This role drives the creation and maintenance of enterprise data and analytics capabilities, data reference architectures, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Translate business strategic goals into actionable future-state data engineering and data science architectures and solutions.Delivery of full life-cycle Data Solutions from execution roadmaps, to implementation, and to operations. This includes a specific focus on ELT and ETL Data Pipeline solutions from inception to production.Lead end to end solution delivery of enterprise data warehouse, data marts, and data lake with governance.Drive the creation and maintenance of enterprise data and analytics capabilities, data solutions, and integrated data analytics technology roadmaps that will guide our strategic investments and enterprise strategy.Deliver architecture connecting Data Science, Data Engineering, and Data Analytics practices together to deliver impactful data products.Strong partnership with DevOps, DataOps, business partners, engineering teams, and data management.A minimum of ten (10) years of experience in IT with a minimum (6) years in data architecture and data solutions are required.Successful track-record in managing a team of Data Engineers and Data ScientistsSkilled in hybrid cloud data platforms and analytical technologies including Azure andor GCP data infrastructure, Spark, Data Lake, Data Warehouse and Data Marts, BI reporting with PowerBI, Metadata Management, Data Governance, Master Data Management, Data Catalog, and Business Glossary.Ability to document, communicate, implement, and operationalize complex architectures.Experience with ELT and ETL Data Pipeline solutions from inception to production.Proficient in SQL, NoSQL and columnar databases.Experience with SparkPyspark and JSON.Excellent grasp of Computer Science fundamentals - data structures and algorithms.Must have Panda Data Frames knowledge and best practices, execution engines, DAGs (airflow, dagster, luigi, etc), and Kubernetes.Proficient with GitLabFamiliarity with Azure data factory preferred, Google data flow or AWS GlueExperience with Biomedical Informatics, S3Azure blob store, Machine Learning and AI, Unstructured Data, and Data Democratization is preferred.Experience with Agile methodologies, Kanban preferred, and using tools like Jira and Confluence to facilitate the work.Bachelor s degree in computer science or a related discipline required. Master s degree preferred. RECRUITERS NOTES The role will definitely be hands-on and will require excellent communication skills. The hiring manager mentioned the following technologies AImachine learning data warehouses product support Cloud experienceAzure must be open to new technologies. Working with the Product Development Team. Act as the point of contact will create a group that helps the product teams. Create data warehouses for analytics. MUST have excellent communication skills verbal and written. This person will envision strategy and must be able to effectively communicate that strategy to others. The organization has asked me not to advertise the compensation. If you contact me I would be more than willing to share it with you. For over 50 years this non-profit organization has made it their mission to protect patients from unsafe and ineffective medical technologies and practices. More than 5,000 healthcare institutions and systems worldwide including four out of every five U.S. hospitals rely on the services of this organization to guide their operational and strategic decisions. In addition, they serve public and private payers, federal and state agencies, policymakers, ministries of health, associations, and accrediting agencies. Benefit from a healthy work-life balance while staying on the leading edge of technology and thriving in an innovative startup-like culture minus the risk. Sleep well knowing you are helping achieve a world where safe, high-quality healthcare is accessible to everyone. Excellent benefits to include work from home, flex-time and 19 days starting vacation. Its a nice place to work!