SummaryLeadership-oriented certified technology professional entering a career in Computer Management. Critical thinker who can demonstrate the ability to succeed in a high paced environment and who consistently exceeds performance standards. I am level-headed and calm in stressful situations with well-developed people skills. Also can provide analysis data support in a company as a Data Analyst with experience using many forms of technology for data analysis. I have an attention to detail and am able to work in a deadline-oriented position with effective problem solving skills. I am looking for a company where I can expand on my skills and experiences in order to reach company s goals. HighlightsScripting and DatabaseNetwork Operations System - WindowsNetwork Operations System - UnixVoice VoIP AdministrationData Communications and NetworkingCommunications SystemsWired, Optical, and Wireless CommunicationsWireless TechnologyEnterprise Network DesignEnterprise Network ManagementNetwork FundamentalsData and Signal ProcessingPC MaintenanceSQLMicrosoft Server 2012Network System Administration FundamentalsWindows Active DirectoryComputer System MaintenanceInstalling and Uninstalling Various SoftwareReplace, Adding and Removing Various Hardware ComponentsOperating systems Windows Java ProgrammingJavaScriptMicrosoft Word, Excel, AccessAnalytical and Statistics programs MinitabAS400Query LanguageUNIXPresentation Microsoft PowerPointWiresharkFile Management EducationDeVry UniversityOrlando,FLExpected in2014 Bachelor of Science Network and Communications Management-GPA GPA 3.87 4.0 Dean s ListNetwork and Communications Management, Magna Cum LaudeDeVry UniversityMiramar,FLExpected in2012 Associate of Science Network System Administration-GPA Graduated with Honors, top 10 Percent of my class.Lake Weir High SchoolOcala,FLExpected in1996 High School Diploma General Education-GPA ExperienceAaron s, Inc-Data Analyst Integrity SpecialistCovington,LA,12 2014-02 2016Work on an AS400 servers Manipulate files using Windows Server Platform Using Unix Microsoft to check data quality Using Query Tab programs to ensure the data is correct Maintain several databases and using SQL updates to perform various duties Analyzing Data to ensure correctness Use of SalesForce platform.Research disputes and other queries from clients and consumers Respond to telephone and email queries, receive disputes and input for tracking Follow defined dispute and or research procedures, and produce required metrics according to defined procedures Travel to different offices to train other staff members to create redundancy across the company Assist in creation of new programs as well as test and deploy them.Host seminars in different offices to teach updated procedures and programs.Belleview PC Doctor-Computer TechnicianCity,STATE,03 2010-01 2012Handle and resolve customer complaints Configured and installed new Microsoft systems Troubleshoot and resolve desktop support issues Repairing and upgrading hardware in desktops and notebooks Installing, uninstalling, or reinstalling various software packages Test systems to make sure that they are properly working Record and Log work done specifically to each customer.Logan s Roadhouse-Cook WaiterCity,STATE,06 2007-01 2015Prepare stations and provide excellent guest services.Cook during lunch shifts.Use excellent communication skills and work in a timely manner. SkillsActive Directory, AS400, excellent communication, Hardware, resolve customer complaints, clients, Data Communications, databases, Database, desktops, email, File Management, Java Programming, JavaScript, notebooks, Access, Excel, Microsoft PowerPoint, Windows, Microsoft Word, Minitab, Enterprise, Network Management, Network Design, Network, Networking, Operating systems, PC Maintenance, Project Management, quality, Repairing, Research, seminars, servers, Scripting, SQL, Statistics, System Administration, desktop support, telephone, Troubleshoot, UNIX, upgrading, VoIP, Windows Server  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.