SummaryI am seeking a position that utilizes my strong Software QA Engineer Android QA Lead and bilingual background, and proven written and verbal communication skills in Japanese and English. Have excellent Japanese linguistic skill and knowledge and deep understanding in Japanese culture and business custom. I am a Japanese native. Excellent people skills, interpersonal communication and business skills. Enjoy working independently as well as with a team. Am passionate about new technologies, love to learn and pick things up quickly. Worked withDetermined and proactive Thrives in a fast paced, dynamic environment.Determined and proactive . Worked with customers, partners and development teams in India, China, Canada and Japan to manage various projects and teams. My strength are IT software and mobile knowledge, interpersonal communication, business communication and teamwork skills. HighlightsFluent Japanese English, Japanese Native and translations experiencesProfessional, mature, and proper phone etiquette, articulate and well-spokenTime management and organizational skilsStrong problem solver, service-oriented and good customer supportsWork well with cross-functional team membersExperience with IT software, Remedy, BMC AR System (Action Request System) 4.5, 5.0, 5.0.1, 5.1, 6.0 and 7.0.x, ITIL, ITSM applications Configuration Management (previously Service Desk (ITSM)) , Help Desk, Change Management, Asset Management and SLA, Administrative Certificate in ARS and Change Management AdministratorManaged multiple projects, customers and partners.Familiar with following technical knowledge Browsers Firefox, IE, Chrome, Safari on iPhone, iPod Touch, iPod and Pad, and Chrome and Browser on AndroidAndroid mobile device 4.0.x, 4.1x, 4.2 system-baseAndroid Version 2.3.x (Gingerbread), 4.0.3, 4.0.4 (Ice cream Sandwich), 4.1.x and 4.2.x (Jerry bean)Database Oracle 8.i and 9.x and SQL 7, 2000, DB2OS Linux, Solaris 7, 8, 9 and 10, HP-UX 11.0, AIX, and Windows NT Server, Windows 2000 Server, 2000 Advance Server, Windows 2003 and XP. Vista, Window 7 and 8Webserver IIS 4, 5, Tomcat 3.x, Apache 1.3.x, Web logic and othersVirtual machines VMware environment Experience06 2013to07 2013Project Manager Software Localization Quality EngineerBabylon Health San Francisco,CA,Coordinated Web based products development with domestic and oversea engineering and development here. Responsible for testing and coordination of final QA and development metrics.Tested quality of software on mobile devices and PC browsers including Android, Apple and many other products and those browsers.Worked with cross functional teams to support as many as 100 different regional of the software implementation.Tested English product version of and other languages to assure the qualities of the products.2013to05 2013Android QA Lead, Project ManagerHitachi Solutions USA, Ltd City,STATE,Coordinated the test strategy and plan with project managers in both US and Japan and the customers in Japan.Planed and execute tests including selecting test approaches, estimating the time, effort and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.Initiated the specification, preparation, implementation and execution of tests, monitor the test results and check the exit criteria.Adapted planning based on test results and progress and took any action necessary to compensate for problems.Coordinated Communications between Japanese customers. Wrote test summary reports based on the information gathered during testing for Verizon Wireless.10 2012to11 2012Software Localization Quality EngineerBroadvision, Inc City,STATE,Translated and tested localized web based products for Japanese enterprise customers using Japanese OS browsers with Chrome, IE and Firefox for NTT.Reported bugs and issues to the managers in Beijing, China and here in U.S.A.09 2012to10 2012Android Mobile QASystem Design Of America,Inc City,STATE,Tested and worked on Android Mobile with QA lead, developers and customers oversea in Japan.Optimized performance for the Android for Boost mobile.09 1999to04 2006Software QA Engineer ITSM Application QA, ARSystem QA, I18N QA and L10N QABMC Software Former Remedy Corporation And Peregrin System City,STATE,Application QA Engineer- Remedy BMC ITSM, Service Management IT software, AR System, Configuration Manager, Service Request, Help Desk, Change Management, Asset Management and SLA. Worked on OS, DB, Web-Server, Server, Client and Browsers. Worked with development teams in India and Canada.System QA Engineer - Tested AR System and worked with Japanese partners to develop cases for end-user applications.Internationalization QA Engineer (I18N QA)-Tested AR System on multiple languages, OS, DB, Server, Client and Web browsers for Internationalized products for ARsystem and ITSM applications.Localization QA Engineer (L10N QA)-Tested localized versions of the ARsystem and assisted developers to debug Japanese language problems as well as other Latin languages, Traditional Chinese and Simplified Chinese versions of the products.05 1997to09 1999Executive AssistantAries Research City,STATE,Represented company with all matters of client interaction, including customer relations, sales, and marketing for Japanese customers including translated and adapted marketing documents to Japanese market sector.Advised the President on current Asian market conditions, product pricing structures, and client perceptions.Performed market research of UNIX Workstation distribution trends within Asian and European regions.Established products distribution channels within Japan and liaison between Japanese clients and the engineering group.Provided level I technical support, customer service, and document translation. Interfaced with engineering staff to resolve level II technical support issues.Provide company President with all secretarial duties including International travel arrangements, meeting coordination with Japanese customers, written and verbal English Japanese translation, expense reporting, contact list maintenance, scheduling, and general administration.As an adviser to the president on matters of establishing the Aries Research Japan, Inc., in 1997 and International E-Mail Service Corporation in 1998 including establishing market position, staffing, and corporate matters.Develop and maintain Japanese customer accounts including client visit coordination, sales, training, technical translation, and hardware and software product demonstration.1995to04 1996Assistant Instructor, Japanese CommunicationsSAN JOAQUIN DELTA COLLEGE City,STATE,Assistant Instructor, Japanese Communications1993to04 1994Instructor, English and Japanese CommunicationsMONOLITH, INCORPORATED, TAISHI ACADEMY City,STATE,Prepared and presented up to 10 concurrent English and Japanese language courses including conversation, interpretation, writing skills, and culture. Advised parents and students on strategies for continued education03 1991to11 1985Customer Service Liaison, City of Gifu Customer Service Representative Teller16BANK City,STATE,Managed all on-site financial transactions for the City of Gifu including daily financial reporting, deposits and withdrawals, transfer of funds, city employee payroll, and personal accounts.Ensured continued assignment of 16Bank to the city through development and maintenance of positive business relationships. Trained employees on all procedures of handling government accounts.Assisted English speaking customers with all aspects of corporate and personal banking including loan processing and payments, gold and bond sales, foreign currency exchange, and investment strategy planning. Increased customer base through field sales and marketing.Selected as member of core team to open a new Branch of 16Bank. EducationExpected intoto Computer Science BusinessMission College,,Santa Clara,CAGPA Computer Network Technology UNIX Operation Systems and EconomyExpected intotoAssociate of Arts Business Administration and Computer ScienceSan Joaquin Delta College,Stockton,CAGPA Associate of Arts, Business Administration,Certified in Business Accounting,Computer ScienceExpected intoto Computer ScienceUCSC Extension,Fremont,CaliforniaGPA Java Programming, Perl Programming, Java Script, HTML DHTML, XML Primer.Expected intoto UC Berkeley Extension,Fremont,CAGPA C ProgrammingExpected intoto English Linguistic StudiesSouthern Oregon State University,Ashland,OregonGPA Expected intoto English Linguistic StudiesGifu City Jyoshi College,Gifu,GPA SkillsLANGUAGESProven Japanese and English written and verbal communication,Japanese Native, Knowledge of Chinese MandarinUnderstand Localization ( L10N ) and Internationalization ( I18N ) issues in various languages.COMPUTER LANGUAGES SKILLS AND CERTIFICATIONSHTML, DHTML, JAVA, JavaScript, C Programming. Perl, CGI, Silk,Administration ARS 4.x, 5.x, 6.x, 7.x ( Action Request System, ARsystem by BMC software, a former Remedy Corporation )Help Desk, Change Management, Asset Management and SLAProject Management with CadenceAutomation tools Silk, C , Selenium, Eclipse, Perfecto Mobile and QTPBugTrack Bugzilla, Bugfix and RedmineENVIRONMENTDatabase Oracle 8.i and 9.x and SQL 7, 2000OS Solaris 7, 8, 9 and 10, HP-UX 11.0, AIX, and Windows NT Server, Windows 2000 Server, 2000 Advance Server,Windows 2003 and XP. Use Vista and Window 7 home.Testing method and environment system-base both manual and automation on Native, Web-clients, Server and Web-Tier. Application servers web servers, servlets, JSPs, JavaScript.Webserver IIS 4, 5, Tomcat 3.x, Apache 1.3.x, Web logic and others.Browsers IE 5.5, 6.0, 7.x, 8.x and 9, Netscape 4.7x and 6.2.x, Firefox, Google Chrome.Application Environments Action Request System 4.5, 5.0, 5.0.1, 5.1, 6.0 and 7.0.x, Helpdesk 5.0.x, 6.0.x, 7.0.x, Change Management 5.0.x, 6.0.x, 7.0.x, Asset Management 5.0.x, 6.0.x, 7.0.x, SLA 5.0.x, 6.0.x, 7.0.x Palm, Wireless, AR Web, Remedy Web.(BMC Remedy Help, BMC Remedy Service Desk Incident Management, Problem Management, Change Management, Service Level Management, Asset Configuration Management (previously Service Desk (ITSM))Android Version 2.1 (Eclari), 2.2 (Froyo), 2.3.x (Gingerbread), 4.0.3, 4.0.4 (Ice cream Sandwitch)VM ware  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.