Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics Work HistoryData Analyst and Fraud Coordinator,04 2019-12 2022Chicago Lighthouse ,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Customer Care Team Lead,04 2018-03 2019Hudson Heritage Federal Credit Union ,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Collector,11 2017-11 2018H M ,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04 2017-04 20187-eleven ,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience EducationDiploma Network Security,Expected in2017-University of Winnipeg-,GPA Status-Bachelor of Technology ,Expected in2015-Punjab Technical University-,GPA Status- SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  A Little About This Gig Agility Partners is seeking a qualified IT SystemBusiness Analyst to fill an open position for a Fortune 15 Healthcare company. This is an exciting opportunity to work for a growing, global company that is an essential link that allows healthcare providers to reduce costs, improve operations, and increase quality, so that they can offer better care to their patients.In this role, you will Translate business requirements into technical specifications and maintain relationships with the business.Drive standard business processes across the IT Enterprise and assess potential impacts to the business.Develop and maintain technical knowledge in specialized areas, producing solutions for global consistency and standardization.Produce feasibility reports, design solutions to improve productivity, and create and maintain functional models and process flows.The Ideal CandidateStrong analytical and project management skills with the ability to interpret customer business needs.Proven IT knowledge of the business analysis process and functions.Excellent collaboration, multi-tasking, and organizational skills.Effective oral and written communication skills, with the ability to lead communication across different IT and business teams.Fluent and clear English communication skills.Ability to prioritize team tasks, lead junior Business Analysts, and provide coaching.Thorough knowledge of the industry, trends, and proven experience in an agile environment.Proficiency in Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Project.Minimum of 5 years related experience required.Reasons to Love ItThis is a great opportunity to join a team that is responsible for creating cutting-edge solutions and creating healthcare systems that improve patient outcomes.Fully remote!You will have the ability to shape the future of the products as they expand across the enterprise platformsWorking in an environment where technology and healthcare converge to help solve tough healthcare issuesRemote work with a collaborative teamMedical, Dental and Vision Insurance401(k) Life Insurance Disability coverage