Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Job Description Business Analyst Lead II - Business Analysis Who We Are Advantasure is a growing company and a member of the UST HealthProof family, Advantasure champions innovative solutions with an eye on the futureproviding health plans with the flexibility to adapt to a changing regulatory environment and evolving business needs. Leveraging the industrys leading experts in government-sponsored health plans, Advantasure offers solutions for administrative cost management, quality patient outcomes and experiences, enrollment growth, risk adjustment, and quality and provider engagement initiatives. We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States. You Are The Business Analyst is responsible for ensuring that business requirements are documented, and every functionalbusiness consideration is identified before implementing each project. This position must clearly understand and reviewconfirm with the client and internal departments before functional requirements are finalized - alternative approaches are suggested where viable. The Business Analyst is also responsible for functional requirements that are completely documented and understood, along with innovative solutions with best practices identified and explored for the most prevalent use cases. The Opportunity Creates functional specifications. Collects, understands, and transmits business requirements for projects and translates them into functional specifications, database designs, and detailed test plans.Works with client business to understand requirements. Partners with clients to gather all requirements to formulate business process specifications and translates those into application functionality, understanding the value proposition(s) of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions.Works with technical staff to translate requirements. Assists the technical team in translating application functionality into application architecture and the production of system functionality documents.Communicates business directives, goals, and needs to the technical team and serves as a client interface for managing user expectations and client satisfaction.Manages development life cycle. Manages projects and processes as required.Works with the product team to stay abreast of overall product strategy, roadmap(s), and release management processes.Assists in the definition of business cases and Cost-Benefit Analyses that effectively inform prioritization decisions.Support capacity planning to optimize the effectiveness of the department.Assists in the leading organization and execution of user acceptance testing.Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Builds relationships with key business unit resources to gain an understanding of overall business unit direction. Partner with internal team members to lead IT activities for small to medium business initiatives using appropriate project management methodologyContributes to status and management reports as required.Participates in configuration changes in systems. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need Ability to be innovative, creative, and think outside of the box when presented with roadblocks.Ability to solve practical problems in potentially chaotic environments Ability to learn the resolution of technological challenges such as workflow, scheduling, testing processes, and procedures. Ability to understand impacts on other areas and project interdependencies.Knowledge of Business Models, Process Models, Data Models, Workflow Models, and Object Models as needed.Ability to develop workflow and business rules diagrams in Visio.Ability to interact with clients in difficult situations.Ability to convey pertinent information to the technical team.Strong presentation skills and analyticalproblem-solving skills.Ability to work in both a structured and unstructured environment. Demonstrated excellence in a rapid product-developing environment. Expertise in gathering requirements, designing products (database and UI), and achieving high-quality results within specified timeframes.Knowledge of the application of departmental procedures processes and workflows.Ability to learn how to create functional documents such as requirement documents, statements of work, proposals, use cases, and other technical documentation standards.Knowledge of the current state of the IT industry related to requirements gathering. Ability to learn how to translate business goals into IT demand.Knowledge of project management tools and processes.Functional and technical writing skills.Ability to support projects using a variety of project management methodologies (bi-modal) Ability to learn how to define all levels of business and technology requirements.Strong communication and negotiation skills.Ability to work with and empower others on a collaborative basis to ensure the success of the unit team.Bachelors degree in a related field. A relevant combination of education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Companys learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.4-8 years experience as a Business analyst in healthcare or health insurance, Medicare, and commercial business lines Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City, or Washington as set forth below. Role Location Range of Starting Pay for Role Remote 78,000- 118,000 Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options. What We Believe Were proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, weve been building enduring relationships and a culture of integrity. And today, it s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do. Humility We will listen, learn, be empathetic, and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST HealthProof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Advantasure