Professional SummaryCommitted and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Areas of ExpertiseWord, Excel, Access, Word PerfectOperations managementCommunicationInterpersonalTime managementFlexibleWorks well under pressureEmployee training and development Work ExperienceData Entry Operator,03 2014-08 2014Iron Mountain Incorporated Fort Myers,FL,Performed general data entry using SAP, Microsoft Excel and WordPerformed a wide variety of secretarial tasks in support of the businessAnswered phones and create notifications in the systemContacted with internal and external customers.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.Secretary,2010-2013Walt Disney Co. Auburn Hills,MI,Arranged appointments, sales calendars, trainings for the sales of department.Maintained the operation s sales database.Customized sales reports and sales literature.Verified and logged in deadlines for responding to daily inquiries.Improved communication efficiency as primary liaison between departments, clients and vendors.Assistant Manager,2008-2010Sumitomo Electric Group Mount Prospect,IL,Recruited, hired, scheduled, and motivated a staff of up to 8 people.Adapted in communicating effectively with customers, vendors, and staff.Reached the monthly goals.Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation. EducationAssociate Arts,Expected in-Community College of Philadelphia-Philadelphia,PAGPA Status-ArtsCertified with diploma ,Expected in1 2013-Notary Public-,GPA Status- SkillsInterpersonal, data entry, database, English, Languages, Access, Microsoft Excel, Excel, Word, sales, SAP, secretarial, Spanish, phones, Word Perfect  SEP  Primary PurposeThe JPI Group is seeking a Business Analyst (BA) to join our rapidly growing team. The successful candidate will provide analytical support for our utility-led energy efficiency incentive programs by collecting, analyzing, and reporting program data. This role will also serve as the programs point of contact with IT Teams to manage, improve and test program databases. Tasks May IncludeCompile and analyze program and project level data such as energy savings, incentives, and application statusDevelop and run reports, processes, graphs, and dashboards to track key program performance metrics, including forecasting energy savings, tracking budgets and client invoicesDevelop, streamline, document, and automate program processesUtilize group-wide and ad hoc databases for analysis and reportingPerform a critical analysis of program data to identify operational and data anomalies and exceptionsQuickly translate data and accompanying analysis into internal, client, and management presentationsManage and perform quality control on reports and analysesManage backend processes to provide cadence reporting to the client and in-house finance and accounting teamsNotify manager of projected anomaliesPrepare backend data to make ready for other parties to processFollow and enforce QAQC processesAssist with trade ally managementDocument role to ensure continuity of workManage small initiatives to completionContinuous improvement of backend tools and client deliverablesOther tasks as neededWhat were askingBachelors degree in the analytic discipline.Three to Five years of experience compiling and analyzing data and producing data-intensive reportsHigh attention to detail and reporting precisionUnderstanding of and management within large utility-client bureaucraciesA proven and demonstrable grasp of data analysis tools such as Power BI, Oracle, SQL Server, Excel or equivalentHigh Degree of Proficiency with Excel inclusive of Pivot Tables, Data Management Tools, and advanced formulas and functionsDemonstrated analytical abilities to develop and implement resolutions for business challenges and issues.Willingness and ability to travel, via airplane, as required up to approximately 10 of the year.Preferred SkillsFive to Eight Years of energy efficiency experiencePrior experience in market research inclusive of market analysis, market assessment, and market segmentationFamiliarity with energy savings analysis and modeling toolsProficiency in and understanding of accounting concepts (invoicing, accruals, forecasting, etc.)Familiarity with data reconciliation applications (e.g. month-end accounting reconciliations, accruals, inventory reconciliations, etc.)Excellent oral and written communications skillsPrior participation in complex database management system projects. Experience with JIRA is desiredPrior project experience in data mining andor analytics initiativesPro-active approach to the analytical tool and analytical model developmentPositive, collaborative, and team-oriented attitudePassion for energy and sustainability