Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics Work HistoryData Analyst and Fraud Coordinator,04 2019-12 2022Chicago Lighthouse ,,Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepared weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Customer Care Team Lead,04 2018-03 2019Hudson Heritage Federal Credit Union ,,Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Collector,11 2017-11 2018H M ,,Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.Sales Associate,04 2017-04 20187-eleven ,,Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience EducationDiploma Network Security,Expected in2017-University of Winnipeg-,GPA Status-Bachelor of Technology ,Expected in2015-Punjab Technical University-,GPA Status- SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada amp India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Greetings from Smart IT Frame! We are looking for a Business Analysts with Logistics Management in Fort Wayne, IN. If you are interested in this position, share your updated resume with me. Position Business Analysts with Logistics ManagementLocation Fort Wayne, IN (Onsite from day one)Terms Contract Note Local candidates are preferred, however if candidate is willing to do remote they should be ready to travel and stay for 10 weeks initially and later can do remote and travel as needed. Job Description Working closely with our customers, industry experts, product managers, and engineers to understand the business processes at a detailed level.Must have expertise in handling TMSsimilar logistics modules.Lead and responsible for TMS modules with deep functional and domain expertise. Working knowledge and hands on experience in configuration of TMS product with subject matter knowledge in the following areas Order Management, Planning, load building, Execution, shipment tendering, Visibility, Freight payment and audit, Fleet management, optimizer, Transportation modeler.Hands on experience working on Transport Management Systems such as Manhattan JDA SAP TMS OTM BluJay etc. is mandatoryExperience or understanding of intermodal transportationDeveloping an effective change management process for a smooth digital transformation from legacy processesDemonstrates solid understanding of Transportation and Logistics Space.Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementationsDeveloping strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members.Creating and owning user storiesbusiness requirements documents as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon.As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting. Collaborate with cross-functional teams, including solution architects, developers, business analysts, and project managers, to develop technical and commercial proposals in response to client requirements.Research and analyze client requirements, including proposal and RFP requirements, and develop effective solutions to address them.Develop proposals that clearly articulate the scope, including functional and technical requirements, system architecture, design, development, and testing approach, deployment strategy, and support model. Documentation - BRS, SRS, FSD, PrototypesAn authored user story, acceptance criteria, and user scenarios to describe product requirements for the engineering teamAware of API-based service offeringHave experience in planningrunning workshops for requirement discovery, requirement elicitation and as-is state due diligenceProvide user training on new features and functionality