Professional SummaryRELATED KNOWLEDGE AND SKILLS Advanced knowledge of SQL, MS Excel, machine learning ,tableau , technical writing and data visualization. Ability to work with accuracy and demonstrate consistent results in fast-paced, high transaction work environment. Experience in managing a team and getting the projects and job assignments on time. Demonstrate strong time management and organization skills with ability to prioritize tasks Ability to work independently and co-operatively with others in a team environment Skillful in building positive relationships of mutual trust, benefit and confidence with the team Other areas of academic expertise CCNA, Network Security, telecommunications and electronic devices. Excels in handling and maintaining records. SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics EducationUniversity of Winnipeg,Expected in2017 Diploma Network Security-GPA Punjab Technical University,Expected in2015 Bachelor of Technology -GPA Work HistoryChicago Lighthouse-Data Analyst and Fraud Coordinator,,04 2019-12 2022Utilized MS SQL , data warehousing programs, Tableau and other dashboard toolsets for data intelligence and analysisConverted data into actionable insights by predicting and modeling future outcomesPrepated weekly reports for the analysis of payments, charge backs and credit card fraudsWorking in collaboration with payment, product, management, marketing and I.T team to collect and analysis data and to build tableau dashboardsUsed third party software Ravelin for machine learning for analysis and data visualization , created new rules to prevent losses due to chargebacks , refunds and new accounts promotion schemesAnalyzed trends and patterns valuable to diagnostics and predictive analytics and prepared reportsCreated appropriate documentation for various stakeholders so they can understand steps of the company s data analysis process.Hudson Heritage Federal Credit Union-Customer Care Team Lead,,04 2018-03 2019Managed and trained a team of 25 team members to maintain customer centric focus and ensuring customer satisfaction through excellent customer serviceCompleted monthly performance reviews and conducted team meetings to adhere company s policiesWorked on various projects as per the demands of the company- including projects on financial reports, employee behavior, updating refund policies etcCreated reports of attendance, Stats, performance of the team members on monthly basis and updating availabilityKnowledge of compliance procedures within all relevant company s policies and guidelines.Five Star Quality Care, Inc.-Collector,,11 2017-11 2018Investigated customer accounts for relevant details in order to resolve the arrears accountsCommunicated with clients via post, telephone and emailsEducated the debtors of the possible consequences of non-paymentAbility to ensure that arrears cases were actioned quickly, efficiently and within stated proceduresAware with effective pre-collection and collection strategiesReported any suspected fraudulent activity to the Fraud Manager.7-eleven-Sales Associate,,04 2017-04 2018Communicated effectively with a wide variety of customers in person and on the phoneIdentified customer needs and recommended the suitable products and servicesMet weekly and monthly sales target while providing exceptional customer serviceVolunteer Experience SkillsMS excelSQLCustomer serviceQuality Control AnalysisTableauStatistics and SASProject managementWeb Analytics  SEP  Cloud and Things is a leading provider of IT solutions in the public sector. We are dedicated to delivering results and solving complex challenges for our clients. We are looking for individuals who are passionate about making a difference in the world, who are driven by a sense of purpose, and who are committed to excellence. Our team thrives on collaboration, innovation, and delivering high-quality projects that have a significant impact on the public sector s IT landscape. We are seeking experienced Business Analysts for Level III positions with a strong background in leading complex projects and a focus on system requirements analysis. As a Business Analyst, you will play a crucial role in understanding business needs, gathering requirements, and contributing to the successful implementation of projects. You will collaborate closely with cross-functional teams and assume a leadership role to ensure that project planning, design, and delivery align with business objectives. DutiesLead and participate in requirements gathering sessions, facilitating discussions to capture client-focused needs.Analyze gathered requirements to identify key insights and prioritize system requirements for continuous integration and deployment.Utilize your expertise to validate and document system requirements that align with best-fit technology solutions.Manage and identify system requirements with a focus on areas such as eligibility, enrollment, case management, payment, claims, and recoupments.Document system requirements for mainframe modernization projects across multiple complex functional domains.Conduct thorough business process analysis and optimization within technology environments, documenting current As Is states and proposing innovative To Be states.Develop comprehensive requirements documentation, including use cases, screen prototypes, and specifications, adhering to established templates and using tools like Blueprint Storyteller.Facilitate meetings and workgroups to foster collaboration and ensure a comprehensive understanding of requirements. Basic QualificationsAt least 7 years of experience on complex projects, with a minimum of two (2) years in a leadership role as a Business Analyst.At least 7 years of client-focused business and requirements analysis experience, including leading requirements gathering sessions and preparing technology proposals based on elicited requirements. Preferred SkillsProfound experience in managing, identifying, documenting, and validating system requirements in areas like eligibility, enrollment, case management, payment, claims, and recoupments.Expertise in identifying, documenting, and validating system requirements within mainframe modernization projects encompassing multiple intricate functional domains.Strong aptitude for business process analysis and optimization in technology environments, with an ability to document As Is and To Be states.Extensive proficiency in creating comprehensive requirements documentation, including use cases, screen prototypes, and specifications, using tools like Blueprint Storyteller.Demonstrated capability in facilitating meetings and workgroups to enhance collaboration and requirement understanding. Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.