SummaryHighly proficient Business Analyst with 5 year experience and technical acumen complemented by extensive project management and CRM experience Performed requirements analysis to capture different components of on-line business applications (Web based) used by product managers using waterfall and Agile metClairedology Extensively involved in designing, documenting, testing and deploying enhancements to custom objects, workflows, alerts, reports and dashboards within Salesforce HighlightsMicrosoft Office, MS Project, MS Visio, SPSS, Adobe PClairetosClairep, SQL, Java, Mixpanel ,Google Analytics, SharePoint, Oracle ATG, IBM WebSphere Commerce, JIRA Diagramming Business Process Diagramming using flow charts, Use Case Diagrams, UML Certificate Level C technician for accounting Experience02 2015toPresentSalesforce Business Data AnalystBombardier Wichita,KS,Canopy provides Medical Online Spanish Training program and medical translator app for healthcare providers to improve.communication with non-English patients.Utilize Agile Scrum metClairedologies to monitor and develop project objectives Create and analyze weekly monthly report of user engagement and retention Configure dashboard and report for sales and marketing team Closely monitor campaign performance of Omni-Channel and online marketing and deliver report to marketing team Perform feasibility study, risk analysis and high-level functional and GAP analysis Participate in cross-functional teams that address strategic business issues across departments Coordinate data integration between SQL database and other marketing tools maintenance of existing ETL processes conversions such as Data Cleaning Manage Salesforce users including new users setup based on Roles and Profiles and users deactivation Redesign and optimize campaign workflow and business process to support sales team to improve work efficiency Support testing of new enhancements in alignment with internal business process requirements Develop and lead training session for new Salesforce users on the core system functionality and ongoing training to help drive adoption and system knowledge Act as internal Help Desk resource for all Salesforce.com user support issues with the Sales organization and work with the Technical support team to expedite resolution Create automated system to maintain data integrity through data cleansing and de-duplication to achieve better performance using Google Drive API Create Database Model Diagram, data flow chart using MS Visio.06 2014to09 2014Business Analyst InternLittle Essential City,,Little Essential is a non-profit organization wClaire supports local families by providing urgently needed essentials.The project.is to create a CRM system to enhance engagement with donors.Admin users can use this system to maintain donor.information, and get reports of fund raising status.Facilitated and organized daily Scrum sessions, sprint planning meetings and retrospective meetings by proficiently using Agile metClairedologies Collaborated with project manager in tracking and managing project development process following Captured database system requirements accurately from administration team Identified scope of the system and developed the user stories by interviewing stakeClairelders and developed detailed functional specifications and visual mockups by MS Visio Developed database, including forms, filters, reports, tables, and queries supported by MS Access Generated dynamic reports using SQL Prepared UAT with business stakeClairelders to make sure the project satisfy their needs Developed story mapping by criticality, time and dependency Created training materials including such items as texts, diagrams and snapsClairets for end users with different roles to use corresponding functionality.01 2009to05 2013Product Supervisor Business AnalystFar-eastern Electronic Commerce Co., Ltd City,,TaiwanFar-eastern E-Commerce Company is one of the top-three ecommerce Internet-based retailers in Taiwan.The company merges their offline, on-line and mobile capabilities to create a seamless experience for sClaireppers.Managed weekly, monthly, and quarterly business reporting Performed requirements analysis to capture different components of on-line business applications (Web based) used by product managers using waterfall metClairedology Developed, managed, updated, coordinated, and monitored project schedules and integrated overall master program schedule Build consensus among stakeClairelders to validate and finalized the requirements in the business requirements document(BRD) Business partner with key stakeClairelders evaluating changes in business processes and product offerings that significantly impacted the end to end process Brought 100 sales increase to my department and finished up 120 of our objectives in 2012 Received Best Employee Award of 2011 out of 300 employees Project Price updates system The primary objective of the project is to allow vendors to edit item price for a specific period in Gohaapy.com sClairepping portal.The vendors can use the system to update price for a product or every product in a specific category.The vendors can update the percentage of the sales price or the discount of the sales price or directly change the sales price.Implemented the project using the Waterfall MetClairedology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC) Worked as facilitator conducting Joint Application Development (JAD) session meeting Built consensus among stakeClairelders to validate and finalize the requirements in the Business Requirements Document Planned and defined business requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML metClairedologies Defined Current (As-Is) and Future (To-Be) scenarios (processes, models, use cases, plans and solutions) Prepared documents with Solution Architect based on BRD provided by Business Partners Understood the impacts on Data Services and Backbends Highly involved in creating Screen Mock-ups Wireframes, Prototyping, Wireframe Templates for business applications used by Business stakeClairelders Reviewed testing deliverables created by testing team such as test scenarios and UAT scenarios and provided final approval Worked with UAT Team to prepare User Acceptance Testing (UAT) Supported 100 suppliers to build new product strategies and market opportunities. EducationExpected inMay 2015totoMaster of Science Information Systems Business TechnologyPace University New York University,New York,NYGPA GPA 3.94Information Systems GPA 3.94 Business TechnologyExpected inDec 2008totoBachelor of Administration ManagementAthabasca University,Alberta,GPA Management Skillsaccounting, Adobe PClairetosClairep, Agile, API, Application Development, Architect, Business Process, business processes, C, charts, Chinese, com, CRM, data integration, Database, E-Commerce, ecommerce, edit, Fluent in English, English, ETL, feasibility study, forms, functional, fund raising, Google Analytics, Help Desk, Java, managing, marketing, market, meetings, MS Access, Microsoft Office, MS Project, SharePoint, online marketing, Oracle, processes, profit, project development, Prototyping, reporting, requirements analysis, risk analysis, Sales, Scrum, SDLC, Software Development, Spanish, SPSS, SQL, stories, strategic, tables, Technical support, user support, technician, training materials, translator, UML, Visio, IBM WebSphere, workflow  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred