SummarySenior IT Professional with over 20 years of relevant IT experience, including years of experience as a Manager and Team Lead Involved in the Analysis, Design, Implementation, Maintenance, and Testing of different systems and processes. Worked in different facets of IT (QA, development, database, Business Intelligence, management, tech support). Varied background in Telecommunications, Pharmaceutical, Reinsurance, Financial, and Retail using SQL Server, Oracle, Teradata, and MySQL. Recognized as a significant team player who is capable of tackling issues, and provide solutions that reside well within the client s financial and time frameworks. Proactive, detail-oriented, and determined are major strengths consistently cited by managers and clients alike. EducationStevens Institute of TechnologyHoboken,NJExpected inMay 2018 Masters of Science Information Systems-GPA Information Systems GPA 3.92De La Salle UniversityManila,Expected in1992 Bachelor of Science Computer Science-GPA Computer Science HighlightsSQL Server 2012, Oracle 8i 9i 10g, Teradata, MySQLTOAD, ODBC, SQL Loader, SQL Plus, SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS), Informatica, Cognos, Tableau, Visual SourceSafe, Adobe PhotoshopPython, PHP, R, Oracle PL SQL, HTML, CSS, JavaScript, C, VBScript, Visual Basic for Applications (VBA), Visual Basic, C, XMLWeb Scraping, Exploratory Data Analysis, Visualization, Machine Learning, UMLTestDirector 8.0, Quality Center 9.1 10Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, Microsoft FrontPage, Microsoft Publisher, Microsoft ProjectWindows 95 98 2000 XP 7, UNIX (AIX) ExperienceCielo Talent-Lead Data Analyst and ReportingColumbus,NE,01 2016-PresentOwned and managed the reporting and analytics processes across all defined channel and vendors.Analyzed workflows, standardized and streamlined processes, and automated all SQL Server Management Studio (SSMS) regular tasks to ensure workflow is more efficient and less prone to errors.Acted as a Subject Matter Expert (SME) for data between the National Reporting data and Compliance and Security Team Gathered data requirements, identified new data sources, and maintained requirements such as reporting structure and interfaces to allow business stakeholders to measure and analyze performance and compliance.Ensure that existing and new processes are documented.Drive continued improvement of the data quality of the Compliance systems by performing regular quality assurance reviews of all assigned client data files and report all applicable issues to business owners for review and resolution.Identify and quantify operational issues to enable business decisions such as temporarily suspending functionality until systems issues are corrected, prioritization and communication of issue impact and severity.Investigate issues to determine whether it represents a data, process, or system error and, if so, take appropriate remediation actions.Work cross-functionally as needed to understand the data captured for reports best meet the analytics and reporting needs of the business.Made recommendations when agreements are not met in order to drive efficiency and effectiveness Develop and maintain the monthly processes to capture field mapping changes.Used SQL Server Reporting Services (SSRS) to design and generate ad-hoc and standard reports as requested by the senior management team and other stakeholders with particular attention to agent efficiency and business service levels.Developed and supported technology solutions using the Microsoft Business Intelligence stack (Visual Studio, SSRS, SSMS, SharePoint) Employed SQL writing to retrieve and manipulate complex data across multiple database servers (SQL Server).Experienced in Business Intelligence and used visualization tools such as Tableau to share results with the Compliance team.Accomplishments Implemented standardization of the use of names, variables, code snippets, and documentation for improved maintenance efficiency.Optimized code by minimizing hardcoded numerical constants and replace them with queries.Processes and data that originally took a week to find and analyze can now be found within hours.Streamlined and automated all SQL Server Management Studio (SSMS) processes are now running more efficiently.An SSMS job with 9 stored procedures that took 4 hours to run now runs in 1 ½ hours.Ensured that regular communication between the Compliance team and the National Reporting team so that data is always in sync and accurate.Recognized by the IT Director of the Compliance team for being consistently promoting data quality.Optimized queries to improve stored procedure run-time using SQL Server Query Performance.Completed all Adhoc, Standard, Operational, and Analytical reports within the allotted timeframe.Presbyterian Healthcare Services-Senior Reporting AnalystSanta Fe,NM,08 2012-12 2015Collaborated with management, marketing, sales, financial, and POS business users in gathering requirements and business needs to deliver reports and migration projects within schedule.Reviewed functional and technical design documents, perform query research and analysis, optimize SQL used, and perform testing on each completed report.Committed to tracking down the root causes of data anomalies.Developed SQL queries using TOAD for Oracle and Teradata SQL Assistant.Generated reports in the form of CSV files and Excel pivots using Python and Excel.Simplified, streamlined, and automated all recurring reporting and data needs.Migrated existing ORCA COBOL report extracts to Informatica extracts and WebReports file repository to SharePoint.Resolved escalated complex issues within the established timeframes while providing quality customer service.Accomplishments Completed automation of complex reports such as FiOS, Mobile Utilization Edge Calculator, BPK VZW, BPK VZT, and AWT for multiple users from POS, Financial, Marketing, and Sales within the allotted timeframe.Completed the query to generate the Top Selling and You May Also Like feeds as part of the Omni initiative two weeks ahead of schedule.Helped drive up sales of devices and accessories.Implemented the Mobile POS Utilization Report which increased iPad usage in VZW stores from 14 to 93 within the same year.Implemented the Average Wait Time report which lowered the customer wait time from 14 minutes in 2014 down to 8 minutes in 2015.Implemented the FiOS report which helped convert FiOS opportunities to FiOS sales.Converted all assigned ORCA COBOL reports to Informatica, and thoroughly tested by comparing the results of the COBOL production extracts and the Informatica extracts.Migrated the WebReports platform to SharePoint and removed all unused reports.Improved the reporting process by creating two multi-function reporting tools (Report Maker and Report Pivot).Completed all Adhoc and Standard reports within the allotted timeframe.Onimous LLC-Lead PHP Developer and Technical SupportCity,STATE,06 2009-08 2012The CafeWorldBot project is a PHP web-based application that automates tasks in Zynga s CaféWorld game.Responsibilities Collaborated with users in gathering requirements and business needs and translated them into functional design and specifications and code.Handled a team of 5 members, established goals, assigned tasks, and managed progress.Developed, enhanced, and maintained the Parser, Settings, and all the plugins for each Bot variation.Used PHP (CUrl and Sockets), HTML, CSS, Javascript, and Facebook Graph API.Developed Oracle Express SQL queries to maintain the data for all users and the plugins.Posted regular updates of the Bot for both test and production on the forum.Provided support to the customers users of the application using the forum, email, shoutbox, and live chat support.Accomplishments Successfully analyzed the first version of CafeWorldBot, identified areas of software improvement, researched ways to improve it and released a faster version.Successfully led the team in releasing the second version of CafeWorldBot which is 100 faster than the first bot.Completed development and maintenance of 11 plugins.Successfully compressed PHP, CSS, and Javascript source code to improve loading performance.Completely remodeled the directory structure of the Bot according to functionality.Successfully optimized all images using Adobe Photoshop.Successfully satisfied customers users with solutions to application problems.Aequor Technologies-Senior PL SQL DeveloperCity,STATE,11 2008-02 2009The project is a Java web-based application designed to migrate Bristol-Myers Squibb s global training center data from MySQL to Oracle 10g.Responsibilities Gathered requirements and specifications from stakeholders and translated them into SQL code, test plan, and test cases.Created and maintained PL SQL stored procedures and functions, tables, views, and indexes using TOAD for the data migration.Used Oracle 10g as the database.Converted Excel data into Oracle tables using DataFlux for data cleanup.Coordinated with the other developers to re-create defects.Ensured that bugs are fixed.Created UML diagrams using Visio.Followed the corporate standards on naming conventions.Used Quality Center to manage software defects.Accomplishments Successfully written and completed all assigned SQL queries and PL SQL packages.Successfully created and completed Excel reports for business users.Played a vital role in the initial and final stages of the Migration Document. SkillsAdobe Photoshop, ad, AIX, API, automation, Business Intelligence, C, Calculator, COBOL, Cognos, CSS, client, customer service, Data Analysis, data migration, database, documentation, Edge, email, senior management, XML, Financial, Microsoft FrontPage, functional, HTML, PHP, Informatica, Java, JavaScript, Machine Learning, Director, marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Publisher, SharePoint, Microsoft Visio, 2000, Windows 95, 98, Microsoft Word, Migration, MySQL, ODBC, Oracle, Oracle 8i, Oracle PL SQL, PL SQL, POS, Processes, progress, Python, Quality, quality assurance, Express, reporting, research, Selling, Sales, servers, Sockets, Visual SourceSafe, SQL, SQL Server, SQL Loader, Tableau, tables, Teradata, TestDirector 8.0, TOAD, UML, UNIX, VBScript, Visio, Visual Basic, Visual Basic for Applications, VBA, Visual Studio, workflow, written  SEP  Job Title Salesforce Business Analyst Location Remote Job Type Full time Permanent roleJob Description Required qualifications to be successful in this role - Bachelor s degree in Business Administration, Information Technology, or a related field. - Minimum of 10 years of experience as a Salesforce Business Analyst in the life sciences industry.Experience in using Jira and Jira Aline tools (must have!) - Strong understanding of Salesforce platform capabilities, features, and best practices. - Proficient in requirements gathering, process mapping, and documentation. - Experience with Salesforce Lightning, Sales Cloud, and Service Cloud. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - Proven ability to analyze data, identify trends, and provide actionable insights.