Summary10 plus years of customer service skill with an unique ability to build maintain relationships Energetic and motivating leader with proven ability to effectively manage both personnel and projects. Self starter and strong independent worker. Excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality Highly adaptable to ever changing circumstances. Key member in any team developing and executing strategic business plans. HighlightsInputting customer detailsTyping up manuscriptsTranscribing documentsTransferring market-research resultsInputting data (printed, coded or statistical)Proofreading data Answering phone calls Updating medical records Dealing with customer and staff queriesProcessing sales invoices Entering advertisements into newspapersFiling, photocopying and other clerical or administrative dutiesWorking to deadlinesPreparing reports, letters and labels for mail-outsOperating office equipment including computers, printers and photocopiers Adhering to confidentiality regulations ExperienceData Clerk,02 2014to11 2014Chancelight Behavioral Health Clarksville,TN,Prepares source data for computer entry by compiling and sorting information establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data combining data from both systems when account information is incomplete purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data reviewing output. Secures information by completing data base backups. Maintains operations by following policies and procedures reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Work experienceMedical Records Technician,08 2008to02 2012Universal Health Services Lewisville,TX,Assist patients with obtaining medical records, appointments and information, while complying with HIPAA guidelines on a daily basis. Ensured all patients received proper medical care by delivering medical records to various clinics in a timely manner. Inspected medical records daily, ensuring all required information were properly inserted and file in medical records. Displayed undisputed attention to detail, when filing and maintaining patient s medical records. Ensured proper third party insurance information was captured from patients and sent to appropriate offices or departments for billing. Work experienceChildcare Provider (Lead Teacher),03 2007to03 2008Books-A-Million, Inc. Erie,PA,Attend to child s welfare and provide educational curricular activities. Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills. Perform duties as planned under the leadership of the Early Childhood Specialist. Assist in the screening and preparation of children to fully participate in program services. Implement the curriculum that is planned by the Early Childhood Specialist to be based on scientifically based reading research. Interact with the children in a way which conveys respect and nurturing. Support the social and emotional development of children. It will be the child care provider s responsibility to play with children this will often mean getting down on the floor to interact with them. Provide activities and opportunities that encourage curiosity, exploration, and problem-solving appropriate to the development levels of the children. Assist in the selection of books, equipment and other instructional materials appropriate for the early childhood program. Maintain attendance records of children participating in the Early Childhood Program. Attend to the personal hygiene of each child in your care, including changing diapers or soiled clothing and washing hands. Maintain a safe environment based on safety standards set by the program. Help other staff in preparing meals for children as required. Assist in the cleaning and straightening of the child care rooms at the end of the day, as well as putting away any outside equipment. Work cooperatively and effectively as a team member by communicating and contributing information on a continuous basis. Assist in the development and facilitation of interactive parent and child literacy activities. Maintain open, friendly, and cooperative relationship with each child s family and encourage their involvement in the program. Continue professional development through attending workshops, conferences and other staff development. Demonstrate behavior that is professional, ethical, and responsible. Perform other duties and responsibilities as assigned by the Early Childhood Specialist. Work experienceCo-Manager,10 2003to03 2007Human Good Phoenix,AZ,Assisted store manager with daily responsibilities and duties. One of two individuals trusted to deposit cash and handle payroll information. Provided excellent customer service to the customers daily. Work experienceAssistant Property Manager,09 2001to01 2003Addeco Temp Services City,STATE,Assistant Property Manager Manages portfolio that consists of premier, luxury lofts in the downtown loft district. Took initiative and assumed property management responsibilities when current property manager was on sick leave for several months. Reduced count back time on delinquent accounts from an average of 90 days to 30 days by creating a delinquency letter that greatly increased the likelihood of payment. Developed and implemented marketing strategies to maintain 100 occupancy for 75 of properties in the portfolio. Provides reports based on marketing trends, competition, new properties, and pricing. Increased quarterly net operating income by 10 . EducationHigh School Diploma ,Expected in1998toTate High School-Pensacola,FLGPA graduated 1998 Nursing,Expected in2006toArmstrong Atlantic University-Savannah,GAGPA Armstrong Atlantic University, Area of Study - Nursing 2005 2006 Medical Administration,Expected intoMeadows School of Business-Atlanta,GAGPA Meadows School of Business, Area of Study- Medical Administration Homeland Security,Expected intoThomas Edison State College-Trenton,NJGPA Thomas Edison State College, Homeland Security- PresentAssociate of Science Criminal Justice,Expected in2015toGeorgia Military College-Columbus,GAGPA Georgia Military College-Graduate 2015 SkillsBasis, Billing, File, Filing, Hipaa, Medical Records, Cash, Customer Service, Payroll, Receptionist, Retail Sales, Accounts From, Delinquent Accounts, Marketing, Premier, Pricing, Property Management, Exploration, Problem-solving, Safety Standards, And Account, Backups, Clerk, Computer Entry, Data Entry, Operations, Optical, Scanner, Sorting, Business Plans, Cpr, Energetic, Excel, Red Cross, Self Motivated, Security  SEP  Business Analyst (Telecom Promos)Experienced Business Analyst in Telecom Promos Analyze promo defect data and create analyses summarize as specified. Root cause analyses Preparation of training materials. Support process definition Documentation