Professional SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Education and TrainingM.S Applied and Resource Economics,Expected in2010toEast Carolina University-Greenville,NCGPA Applied and Resource EconomicsB.S Biological Sciences,Expected in2006toNorth Carolina State University-Raleigh,NCGPA Biological Sciences Skill HighlightsSAS, SAS STAT, SAS GRAPH, SAS MACRO, JMP, SAS Enterprise Guide, CSPro, R, Maple, MATLAB, SPSS PASW, SQL, MS SQL Server 2008, Microsoft Visual Studio, Business Intelligence Development Studio (BIDS), Banner Operational Data StoreCoding ICD-9-CM, CPTAnalytics Econometric Views (E-Views), NVivoSurvey Assessment Tools Qualtrics, Perseus Vovici, NCS Design ExpertMicrosoft Office Suite (Word, Access, Excel, OneNote, Outlook, Visio, Publisher and PowerPoint)Computer Aided Design AutoCAD, SolidWorksOnline Instruction Modules Blackboard, MoodleGraphics Media Editing Adobe Photoshop, Final Cut Pro, BTV Pro Carbon, QuickTimeOperating Systems Windows, Macintosh, Unix Professional ExperienceMedical Data Analyst,01 2011toPresentUs Oncology, Inc. Weslaco,TX,Provide informatics support for the Community Care of NC (CCNC) non-profit entity, including its partners and other stakeholders (DHHS DMA) that support evidence-based care, population management, care management and pharmacy consultation services for Medicaid recipients.Serve as the primary analyst for the oncology initiatives (UNC-Lineberger Comprehensive Cancer Center and Community Oncology Alliance) as well as the Quality Measurement and Feedback Program (educate workgroups on the technical components of the quality measures and oversee the AHEC chart review trainings).Research problems related to Care Alerts and provide back-end support for the NC Health Information Portal.Provide data management and technical expertise to a team of clinicians using SAS and SQL programming.Work with other analysts to extract clinical financial data from large data sets and perform statistical analyses.Maintain data integrity, ensure data is accurate and meets standards of rigor for analysis and report dissemination.Measure the efficiency and effectiveness of health programs to facilitate intervention efforts within the CCNC networks.Social Clinical Research Assistant Survey Coordinator,12 2007to01 2011University Of Arkansas Conway,AR,Office of Institutional Planning, Assessment and Research (IPAR Coordinated the design, development, distribution and follow-up maintenance of various survey instruments for IPAR.Analyzed and produced reports from external surveys for the main medical campuses, the SACS reaccreditation process and the UNC General Administration to support strategic planning efforts.Wrote advanced programs to prepare and document statistical analyses.Assisted units and contractors with survey methodology, analysis procedures, statistical techniques, and sampling.Provided technical support troubleshooting for university surveys administered online.Presented university assessment results to faculty members, staff and researchers.Helped develop a university administrative policy regarding the central management of institutional surveys.Developed marketing promotional materials related to ECU surveys for distribution.Planned resource allocation and monitored the departmental budget.Responsible for the hiring, statistical training and supervision of graduate assistants, student workers and interns.Graduate Assistant,12 2006to07 2007University Of Arkansas Forrest City,AR,Maintained the Speight Computer Laboratory facility for the College of Education.Provided technical support for research instruction for faculty members and students.Processed online requests for technical support, audio visual setups and equipment checkouts.Administered media development and distance education videoconferencing.Conducted literature reviews specific to educational research and best practices.Graduate Assistant,08 2006to07 2007East Carolina University City,STATE,Assisted with the instruction of the undergraduate microeconomics and the graduate financial economics courses.Compiled survey information for The Center for Natural Hazards Research.Helped maintain databases of survey research related to evacuation-migration decisions and specific preferences for rebuilding plans after Hurricane Katrina.Prepared and administered survey materials for large-scale paper mailings.Conducted literature reviews relevant to coastal resources policy management and economics research.Research and Teaching Assistant,12 2005to05 2006North Carolina State University City,STATE,Produced BioMovies, interactive digital videos for academic environments with Harold Heatwole, Ph.D., D.Sc.Logged edited footage of microorganisms using light microscopy and larger organisms using stereoscopy.Utilized video microscopy to supplement lectures related to microbiology, protozoology and developmental biology in the College of Agriculture and Life Sciences (CALS), the College of Veterinary Medicine (CVM) and NC high schools.Presented research results at the 2006 NC State University Undergraduate Research and Teaching Symposium.Honors Teaching Associate,08 2005to12 2005North Carolina State University City,STATE,Assisted with the instruction of life science courses and laboratories (BIO 181 181L) with James Mickle, Ph.D.Introduced students to the various subdivisions of the biological sciences via laboratory work and field experiences.Instructed students in laboratory techniques associated with ecology, cellular immunity, cellular organization,.bacterial transformation, media reagent preparation, enzyme metabolism, spectroscopy, chromatography and biotechnology. Skillsacademic, administrative, Adobe Photoshop, analyst, audio, AutoCAD, biology, biotechnology, budget, Business Intelligence, Computer Aided Design, Cancer, consultation, Sc, CPT, data management, databases, economics, Editing, Final Cut Pro, financial, French, Graphics, hiring, ICD-9, instruction, Latin, Macintosh, Maple, marketing, materials, MATLAB, Access, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, Publisher, Windows, Word, migration, NCS, Natural, Enterprise, networks, Operational Data Store, Oncology, Operating Systems, profit, Coding, Programming, promotional materials, Quality, QuickTime, Research, SAS, SolidWorks, Spanish, SPSS, MS SQL Server, SQL, strategic planning, supervision, surveys, Symposium, Teaching, technical support, troubleshooting, Unix, video, Visio, Microsoft Visual Studio  SEP  Job Title Salesforce Business Analyst Location Remote Job Type Full time Permanent roleJob Description Required qualifications to be successful in this role - Bachelor s degree in Business Administration, Information Technology, or a related field. - Minimum of 10 years of experience as a Salesforce Business Analyst in the life sciences industry.Experience in using Jira and Jira Aline tools (must have!) - Strong understanding of Salesforce platform capabilities, features, and best practices. - Proficient in requirements gathering, process mapping, and documentation. - Experience with Salesforce Lightning, Sales Cloud, and Service Cloud. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - Proven ability to analyze data, identify trends, and provide actionable insights.