Career OverviewSeeking a Network Support position in a progressive firm where I can utilize my skills, experience and creativity to further the productivity. 8 years of experience in the area of Networking, Cisco routing and switching Experience on Cisco Catalyst 2900- 6500, 8960 series switches and Cisco 1800-7200-12000 series Routers. Knowledge and troubleshooting in data communication protocols and standards including TCP IP, IEEE 802.3, Protocols OSPF, MPLS BGP, MPLS and IPv4 IPv6. Support and trouble shooting of VLAN s including operational knowledge of spanning tree protocol (STP), VLAN trunking, inter VLAN routing Knowledge in T1 E1 T3 OC 12 OC48 technologies and leased lines. Strong analytical skills in both the technical business arenas Excellent problem solving skills, highly motivated, detailed oriented adaptable Strong interpersonal, organizational communication, customer focus presentation skills. Professional, Team-player, Multitasking, Reliable, Valid US Driver license, US Citizen QualificationsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Work ExperienceNetwork Support Engineer,02 2013to02 2016Interactive Brokers Llc Chicago,IL,Support 24x7 data network center, monitor network performance, manage and maintain Cisco IOS, IOS-XR and JunOS hardware.Analyzing complex network issues and routing problems consisting of Cisco 12K, 8800, 8600 and Juniper M320, T640 through the use of alarm and Remedy ITL BMP ticketing systems.Troubleshoot and resolve network and customer problems like card errors, routing issues, Trunk failures, and hardware and software failures and provide reason for outage.Provide consultation and training to the new employee to understand the network.Maintaining network equipment s by configuring, swapping defective cards and upgrading hardware and software firmware.Create Cisco and Juniper cases (SR and JTAC), update required captures perform Return Materials Authorization procedure (RMAs) to find problem resolution.Support layer 2 and layer 3 platforms using, troubleshooting and configuring mainly ATM, frame relay, BGP and OSPF troubleshooting and configuring Troubleshooting network link device hardware configuration issues, isolating the problem, fixing the problem Troubleshoot, tracing, loop back testing of links to locate the physical issue.install, configure and support large scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment Suppressing alarms before replacing optics, line cards, sup cards.Contractor,08 2012to10 2012Hcl Technologies Ltd. Adams,WA,Provided Tier-3 supports for Verizon Wireless customers business for isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network using WWAN (LTE, CDMA) technology.Troubleshoot and resolve service impairments in roaming, transport services, network hardware software faults, translations, and voice data network elements.Isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.Used data network elements and protocols TCP IP, OSI, Frame relay, ATM, X.25, SS7 and different wireless technologies (1X, 3G, EVDO and LTE).Used Remedy ticket system and M-TAS, Real Time Tool, MARS, Net Geo tools.Worked closely with NOC, System performance and RF Engineer team for highly escalated issues.Network Support,01 2011to08 2012Cox Enterprises Kingston,GA,Monitor the network.Provided I.T.support basic system level to medical offices.Provided network support during new installation and provisioning of Equipment and Infrastructure.Call out outages, worked networked trouble tickets, worked with vendors and local global Telco.Focus on monitoring customer location uptime, provide immediate support to address and network quality Effectively communicated status to customers and internal staff and management team.Defined hardware systems configuration and recommendations ongoing projects Some experience with Juniper equipment with routers switches Double check duplex mismatch on Cisco switches.Checked Bandwidth and usage of BW.Detecting a failure using HSRP.Failover CEs if needed.Documentation of trouble resolution through the use of trouble ticketing system Running scheduled Virus Checks Updates on all Servers Desktops Conduct meetings with vendors.Assisted in the training.IP Support Engineer,09 2006to08 2010Albertsons Company Inc. Ellensburg,WA,Participated in 24 x 7 incidents, NOC GSC environment Level 2.Supported and maintained WAN network operations for over 25,000 customers by strict SLAs.Circuit break-fix.Layer 1, 2, and 3 support.Call out outages to local global Telco, worked networked trouble tickets.Used BGP and Ping remote site for connectivity and latency Associated with circuit provisioning and test turn up during order delivery intervals as per service order or commissioning.Assisted Thomson Reuters Financial customers with line issues to complex routing and migration issues within Radianz and recent MPLS network globally (in Asia Pac, Europe, Latin America Canada).Responded in a timely manner to Outages, took ownership, and resolved customer troubles maintaining an MTTR of 2-8 hours.Assisted with circuit provisioning and test turn up during order delivery intervals as per service order or commissioning.Proactively monitored clients connectivity to the BT network including connections over frame- relay private line DS1 DS3 E1 E3 with strict attention to traffic impedance and packet loss.Supported Cisco equipment (1800-3800, 7200) switches (1800-6500), protocols BGP and MPLS.Performed troubleshooting with telecommunication entities across the globe to isolate network issues via loop and BERT testing, Pinging clients thru their firewalls for user connectivity issue Managed communications with all escalations level to ensure optimal resolution and minimal network outage time for customers.Managed dispatches of Cisco, Dimension Data, Unisys and Fujitsu and local Telco to visit customer sites for onsite equipment repairs replacement.Troubleshoot, tracing, loop back testing of links to locate the physical issue.Worked with both internal resources and 3rd party vendors to fix cabling issues.Tracking, maintaining and updating asset inventory of defective and replacement parts.Complete ownership and follow-ups to resolve the issues till the task closure.Deployment Technician,06 2006to09 2006Pfizer City,STATE,Contracting for CompuCom at Pfizer to rollout about 1500 computers Scanned users computers (desktop, laptop, network drive and mail) and deploy all the data for legal matters.Updated network and shared drive manage all data files and assisted Project Manager.Administered and implemented user defined configuration.Backing up and restoring user data.Supervised and troubleshooting data transfer across the Network.Troubleshooting Software, Hardware and Network issues.Answered client concerns for network related problems. Education and TrainingM.S Telecom Wireless Management,Expected inMay 2012toSTEVENS- The of Institute-,NJGPA Telecom Wireless ManagementB.S Internet Technology,Expected inJune 2006toBloomfield College-Bloomfield,NJGPA GPA 3.5Internet Technology GPA 3.5Graduate Certification in Wireless Network Management ,Expected inMay 2012toSTEVENS-Hoboken,NJGPA Skills3G, ATM, basic, BGP, cabling, Cisco IOS, Cisco, hardware configuration, Hardware, consultation, client, clients, data transfer, delivery, Desktops, Documentation, Engineer, Financial, firewalls, Focus, Frame relay, frame- relay, Hindi, inventory, Latin, legal, MARS, Materials, meetings, mail, migration, Network Management, network hardware, network support, Network, OSI, OSPF, problem resolution, protocols, quality, Real Time, repairs, Reuters, routers, routing, Servers, Spanish, SS7, switches, Cisco switches, TCP IP, telecommunication, translations, Troubleshoot, Troubleshooting, Unisys, upgrading, Urdu, voice and data, WAN, X.25  SEP  Title Senior Accountant II Duration 12 months (Long Term Contract, Potential Extension up to 36 months)Location Onsite - Miami, FL - 1080 Caribbean WayShift Our normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages and coordinates responsibilities of several staff to ensure adherence to Sarbanes Oxley internal controls, procedural accounting policies and achievement of departmental goals. Applies Generally Accepted Accounting Principles to determine accurate accounting. Understands the impact of exchange rates, tax implications and country specific requirements of each country where incorporated. Identify areas of potential internal control issues and function as liaison with Audit and Advisory Services and the companys independent auditors for the timely resolution of any such issues. Assists management in the analysis and identification of significant Year over Year or Month over Month flux drivers relating to general ledger accounts. Prepares andor reviews monthlyquarterly balance sheet reconciliations and schedules ensuring timely resolution of outstanding items. Assists management in generating financial schedules, Sarbanes Oxley documentation, and other items for external and internal auditors as needed. Performs related duties as to specific assignments and special projects such as system upgrades, banking portals, workflow system enhancements and multiple system interfaces with JDE. Ensures that special projects and analysis are completed in a timely and efficient manner. Individual is empowered to direct and guide the project team and decide on the course of action to complete the task at hand. Conducts User Acceptance Testing on financial systems or upgradesmodifications of existing systems and determines whether accounting reporting requirements are adequately met. Assists management in hiring, evaluating performance and conducting performance reviews for direct reports. Interface with auditors and Information Technology as needed. QUALIFICATIONS Four-year Finance andor Accounting Degree from an accredited university required. Minimum 4-7 years experience in financialmanagement reporting and general ledger reconciliation and analysis. Minimum 3-4 years accounting practices and supervisory experience. KNOWLEDGE AND SKILLS Must have knowledge of, and be able to apply, U.S. Generally Accepted Accounting Principles (GAAP). Proficient in PC based applications (ExcelWordLotus Notes). Working knowledge of AS 400 environment. Proficient in data extractionsystem query techniques such as HyperionPower BI. Experience with JD Edwards or similar Accounting software.