Executive SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core QualificationsMicrosoft Office Applications, SAP, Java based ordering systems, Outlook, Lotus Notes, Share Point, MASterMind, and Visio. Professional Experience11 2010toCurrentData Management AnalystCitizens ,,Control data element additions and or changes to customer contracts, customer master information, material and other elements requiring front end analysis to verify requests for consistency, completeness, and accuracy.Assist Sales, Customer Operations, Finance, Transportation, and Procurement groups to maintain all customer information including reviewing and completing reporting for period end, metrics, and historical information.Managed successful relationships with cross functional teams throughout the entire business to develop and implement business processes and expectations.Develop projects and implement new system procedures in SAP.Manage and assist with special projects to better daily business functions and to ensure smooth transitions for new acquisitions.08 2010to11 2010Associate Account ManagerPanjiva Virtual,MA,Developed project plans and coordinate the completion of all new program set-up s and account maintenance activities with necessary staff or departments within a timely, accurate, and quality manner.Tested new promotions and program changes to ensure smooth startup and execution by ensuring all technical support requests are completed all specifications, maintenance requests, service confirmations, and price sheets are submitted in a timely manner ensuring the adherence to established policies and procedures.Manage and participate in client meetings and conference calls also cooperate with team members to meet goals, escalate work flow and communication issues to supervisor while establishing and maintaining a professional relationship.08 2009to08 2010Branch Service ManagerPacific Premier Bank Woodcliff Lake,NJ,Coordinate service expedites and escalations while documenting all related customer call data in appropriate systems daily within multiple interface systems that track and monitor multiple orders.Ability to multi-task and continually monitor orders throughout the order lifecycle to identify any obstacles to successful, timely fulfillment, while providing support to the customer and Branch Sales Managers.Conducted meetings with customers and sales teams that include preparing, distributing and reviewing reports as well as assist Sales Managers when initiated to escalate issues throughout the order lifecycle tracking to ensure the issue is resolved.11 2008to08 2009IRA SpecialistAlly Pittsburgh,PA,Responsible for handling inbound and outbound calls with clients regarding their Individual Retirement Accounts (IRA) and Qualified Retirement Plan s (QRP) while identifying and resolving potential customer and company issues to prevent loss of customer security and to enhance overall client experience.Analyzed and resolved customer questions regarding paperwork, IRS regulations, and specific questions about their accounts extensive knowledge in Publications 590 and 560 regarding retirement accounts.Used extensive computer skills to interface with account and resolution databases as well as conduct research in a digital imaging system to ensure correct customer and corporate information is retained. EducationExpected inDecember 2015totoBachelor of Science Business AdministrationsUniversity of Nebraska at Omaha,Omaha,NEGPA Dean s ListSpecializations in Business Finance, Banking Financial Markets, and Investment Science Portfolio ManagementMinor in International BusinessDean s ListExpected in2012totoAssociate of Arts Business Transfer ProgramMetropolitan Community College,Omaha,NEGPA Member of the Kappa Beta Phi Chapter of the International Honor SocietyMember of the Kappa Beta Phi Chapter of the International Honor Society Skillsacquisitions, Art, business processes, contracts, client, clients, databases, digital imaging, Finance, functional, Java, Lotus Notes, meetings, Microsoft Office Applications, Outlook, policies, Procurement, project plans, Publications, quality, reporting, research, Sales, SAP, supervisor, technical support, Transportation, Visio  SEP  Role - Business Analyst - Mobile Location - Louisville, KY (Onsite) Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor s degree in ITComputer Science or related field or an MBA. 10 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects.