Professional ProfileExpert in Functional Testing .6-Year Record of Proven ResultsSenior software QA testerwith full system development life cycle experience, including designing, developing and implementing test plans, high level calendar test cases and test processes with attention to detail resulting in high quality Change Request and production change implementationsHands-on technology professionalaccustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, system testing, user-acceptance testing and production certification testing.Backed by strong credentialsincluding a Bachelor s degree, certificate in business management and advanced command of various testing tools, agile methodologies and cross-platform skills in Windows, and Unix. Summary of SkillsTest Plans, Cases ProcessesFunctional RequirementsDocumentationScrum Agile MethodologiesUI Compatibility TestingTest strategiesDefect Bug TrackingUAT and System TestingTesting AutomationRegression negative testingData interface and migration testing EducationAll India Institute of Management StudiesChennai,Expected inMarch 1999 Diploma Business Management-GPA Business ManagementL.A.D College of Commerce and ScienceNagpur,Expected inJune 1997 Bachelor of Commerce Accounting-GPA Accounting ExperienceGeneral Dynamics-Senior Software Quality Assurance TesterPatuxent River,MD,07 2014-CurrentServe as a key member of Quality Assurance team for a leading Amdocs telecom customer (T-Mobile).Worked on various front end Amdocs modules including web, CRM, ordering and billing.Key responsibilities include Testing of APIs, Web, widgets and batch jobs (Unix) across modules as part of the system test Production testing teamsCreate test designs and execute software test plans, cases and scripts to uncover, identify defects in parallel to UATDocument software defects using bug tracking system(QC ALM) and report defects involving program functionality, output, online screen and content to software developersData creation and analysis.Validation of XML data in the outcome of testing as per business requirementsLogs validations in batch Hotfix (patch) packages testing to productionIdentified and pointed out design gaps during testing of major CRs. Communicated effectively with developers and became a go-to-tester for challenging test cases.Certified patches to productionDeliver QA reports and statuses as requiredPost release production sanity testing during releases identifying defects in productionConduct formal high level calendar design reviews with Customer IT operations and business groupsProvide knowledge transfer to offshore peers.Pae Government Services Inc-QA Tester (Senior SME)Camp Lejeune,NC,08 2013-07 2014Worked across testing various Amdocs applications for a leading Amdocs customer (Metro) like API, Payment module, ordering (ASAP).Key member in the production testing team holding following responsibilities -Production hotfix patch testing for front end and batch applications.Was instrumental in identifying critical escaping defects to production during new release sanity and became a key tester for major new releases.Galaxy Solutions-QA Tester (Senior SME)Nashville,TN,04 2011-08 2013Part of the Change Request testing teamLearned very quickly to become a key iCare(CRM)testing team member which was the latest Amdocs CRM release and a major upgrade for the client.Designed test calendars and test cases designTest calendar reviews with internal development teams and client as requiredAssisted with user-acceptance testing and defect tracking for new software releases.Provided recommendations for resolving defects.Executed regression suite adding new test cases based on lessons learnt from production and also from new Change requestsPart of Automation team creating Amdocs iCare module automation test cases using QTP.AMDOCS-Operations SchedulerCity,STATE,07 2010-04 2011As a new team member in the operations group quickly learned all the operational tools available to run billing operations for one of the largest Amdocs customers.Became one of the dependable team member individually managing batch operations and critical billing runs with millions of subscribersValidate checklist prior to batch End of Day runsPrepare and build MAPs to run End of Day and other batch jobs Run scheduler and check job logs.Provide first level of triage to jobs failing in production.Follow escalation procedures in place to get development involved and resolve production job failures in a timely mannerProvide reports on job failure success report trendsMaintain issues list each day and follow up with development teams including action items.ACCENTURE-QA TesterCity,STATE,11 2006-06 2007Analyzed and interpreted test data and prepared technical reports.Prepared detailed test cases by understanding the business logic and user requirements for testingDocumented the test cases in Testing tool Prepared and executed test cases manually for different modulesResponsible for development of test plan and test cases and checking the screens for Quality AssuranceValidated the application according to client requirementsIdentified errors, issues and documented the defects. Technical SkillsHP Quality Center, SoapUI, SQL, XML, Windows, Linux, Unix, QTP. Understanding of C, C  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.