Professional SummaryJr. Data Analyst with the ability to adapt quickly in new and changing business, social, and cultural environments. Core QualificationsTRACS, Wise Business Objects, SAP and MicroStrategy. PowerPoint, AS400, ISO 9001, SAP, JDE, Business (Wise) Tracs, Business Continuity, CRM, Quantum, MicroStrategy, JDE, JDA, Java, SAP, Professional Studies in Computer Information Science, Windows Server and Crystal Reports.communication and self motivated individual. ExperienceData Analyst,2014-10 2014C.H. Robinson Worldwide, Inc. Sugar Land,TX,Daily Metadata Management of crucial unit level activities for global and programming avails, consolidation of data volumes and announcements, provided solutions to analytical projects and complex tasks.Bi weekly ingests template setup, data prepping and standardizing Metadata rules for Digital Schedule System.Responsibilities Involved in daily preparation and requisite data mining documentation of film and TV catalog titles.Used Analytics to unlock combinations for Metadata to properly setup naming conventions.Avails ID?s, Unique ID?s, Ratings, ITC, and process data set up for WB2B to flow downstream.Involved in locale and language solutions to track reporting changes to the Metadata.Provided value-adding consulting solutions that enable on-time SLA?s.Provided financial support to VP for concurring cost to enable standardization of digital avails schedule system.Worked as a constant Program Tester to execute final ingest templates of theatrical new release.Digital Asset Management and support to the (DAMM) team for the setup of digital products in SAP.Localization of Product Green-lighting Delivery to ensure there is consistency of metadata, while complying with client delivery specs.Involved in PO setup and WO creation that would allow digital distribution team to streamline daily operations.Supported Sony, Google, Amazon, LG, Apple-ITunes and ingesting data to DASS System for the master data.Corrected SAP MSB approved titles to flow down to validation report.Setup Digital Asset to green light EST start and end date for Sony, LG, Google, Amazon, DLA, VUDU, WAUKI and XBOX.Added value and delivered DASS program on time and maintained Metadata for Apple ITunes.Awarded to manage domestic announcements for US and Canada Programming Avails for master data.Approved MSB titles and Video Versions MPM?s by tracking correct ZVVR in SAP.QA 1, 2, 3, changes to Big Data benefits to properly delegate ITC pricing for ITunes and Apple.Maintained Metadata with Microsoft Access to open SAP Checklist.Data Support Analyst,04 2012-09 2013Anthology Boca Raton,FL,Supported home video distribution team with data analysis, streamlining daily operations and reconstructed data workflow, maintained on time service level agreements for on time deliverables.Involved in weights and measures entering data flow into SAP for custom dashboard reporting.Credited reports for account activation, providing billing discrepancies for returns.Billed submission to Wal-Mart, Sam?s club, target, with PO reports and invoice reports.Involved in daily payment tracking to ensure production cost fees are up to date.Escalated and corrective action plan for complaints made by the client to support rapid response.Supported Master Data team with physical DVD BD single and corrugate product setup in SAP and Multi Titles.Took ownership of custom month end cumulative pricing reports for summit pictures.Managed ship to list platform to Direct Proper Physical Distribution for CINEDIGM films.Used SAP, transaction codes ZMPSDS, MM03 and MM02 for product setup for the master data team.Involved in royalty and benefits tracking with business objects in Tracs, determining royalty shares by researching benefit contribution.Customer Service Management for Physical Media Product to set up Domestic Announcements.Supporting Daily operations to Master Data for new materials, UPC and vendor ID?s.Consolidated data in Tracs and uploaded data using JDA.Created queries for royalty reports using Microsoft Access.Marketing Analyst,03 2010-2012Aaa Northern California, Nevada Utah Petaluma,CA,Developed Infomercial Financial Model P L in 2011 2012 calendar year for high profile clients.Supported rescue the sale campaigns by validating short form scripts and rebuttals.Facilitated seamless integration of rescue sale scripts with ongoing responsibility to maintaining correct pricing.Changed offer codes and re-constructed TM infomercial scripts by writing rebuttals used in TM Scripts.Compiled analytical sales results to determine conversion rates for ongoing TV campaigns.Tracked media spending results and media earn revenue by building conversion reports.Tracked conversion reports to determine continuation of campaigns driven by media spending.Provided billing solutions to determine minutes used in US Canada then properly collecting client.Booked all vintage marketing associated travel expenses and concurring fees to AMEX spending.Involved in weekly billing and cost analysis to Invoice receipts and approvals.Designed on time budget deployments in JDE for NBC?s accounting unit so it can be tightly integrated.Sourcing Financial Analyst,04 2008-2010Penn National Gaming York,PA,Competitive bids for application to variation to determine price margins for theme park projects, Provided high levels of proposal writing, reported directly to the finance director of operation.Streamlined the order entry system and improved accuracy to correct prices.Decreased repossession rate from 6 to less than 3 by collecting refunds due to NBC.Collecting receipts and resolving billing discrepancies made by USH by delegating the use of Cards.Awarded event based bid proposals for Univision NBC theme park operations.Managed vendor job walks to process the new set up for Mutual Propane and Implementing the takeover by submitting new fixed rates to theme park attractions and awarding bids to the vendors.Managed vendor job walks for new smoke and duct detectors to city walk, reporting bids to hilltop operations.Consolidated Data in tracs and uploaded data using Microsoft Access.Created Queries for royalty reports using Microsoft Access.Technical Support Analyst,01 2007-02 2008Corelogic Chantilly,VA,Fostered and developed client relations and provided end user sales training and support.Amplified sales support by creating a corrective action plan for the pressure team which increased sales by 73 .Involved in installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems and networked printers.Supported all incoming calls and re-routed calls to proper desktop support team.Prepared landing gear packets to incorporate business process for articles of inspection.Supported private sales of landing gear by brokering price margins and executing proper traceability of landing gear product.Billed and invoiced clients to provide closure for off-shore deals, properly delegating invoice receipts approvals.Provided a solution for more efficient process by creating and executing allocation plans in JDA.Helpdesk Support Associate,2000-10 2006The Intercept Group City,STATE,Served as a top Quality Assurance associate that reported directly to Lead Developers for a small company specializing in creation of individualized signature call-reporter software.Tested all signature applications as to program integrity and security, reporting run time errors.Assisted in creation of fixes and reprogrammed user with technical support on how to apply regulatory updates.Maintained log chart for clients run time errors and log charts for backups to restore cumulative data.Implemented and maintained Microsoft Windows NT network systems.Maintained and established user accounts, network security and troubleshot regulatory errors.Maintained financial information and fostered new client relationship. EducationAssociate of Arts Computer Information and Support,Expected in1 2015-DeVry University-Van Nuys,CAGPA Status-Currently finishing my last year at Devry for the Business Management Degree.Associate Degree Network Systems Administration,Expected in1 2001--,GPA Status-Network Systems Administration SkillsA Certified, accounting, Active Directory, streamline, Apple, AS400, Asset Management, benefits, billing, budget, Bi, Business Objects, business process, catalog, charts, Competitive, network systems, consulting, conversion, cost analysis, CRM, Crystal Reports, client, clients, client relations, Customer Service, data analysis, data mining, Delivery, documentation, downstream, DVD, film, finance, Financial, ISO 9001, Java, JDE, team building, lighting, director, marketing, materials, Microsoft Access, MCSE, Excel, Office, PowerPoint, Windows, Microsoft Windows NT, MicroStrategy, modems, network security, order entry, PC hardware, peripherals, pricing, printers, Programming, proposals, proposal writing, QA 1, Quality Assurance, reporting, reporter, researching, sales, sales support, sales training, SAP, scanners, seminars, Scripts, service level agreements, SLA, summit, technical support, desktop support, TV, troubleshooting, Unique, validation, Video, Wise, workflow, articles  SEP  Job Title Salesforce Business Analyst Location Remote Job Type Full time Permanent roleJob Description Required qualifications to be successful in this role - Bachelor s degree in Business Administration, Information Technology, or a related field. - Minimum of 10 years of experience as a Salesforce Business Analyst in the life sciences industry.Experience in using Jira and Jira Aline tools (must have!) - Strong understanding of Salesforce platform capabilities, features, and best practices. - Proficient in requirements gathering, process mapping, and documentation. - Experience with Salesforce Lightning, Sales Cloud, and Service Cloud. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - Proven ability to analyze data, identify trends, and provide actionable insights.