Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Business Analyst.Organization is seeking experienced business analyst to join the Application Services team working in a hybrid work environment. We are seeking a hands-on, self-starter, critical thinking team player possessing both general technical knowledge and interpersonal skills. Experienced in implementing process re-engineering, developing business requirements, use cases and test scripts using industry accepted practices. Should possess high level understanding of information technology concepts as well as the SDLC methodology. Must be flexible and able to multi-task, working on multiple projects and internal initiatives, inclusive of upgrades, maintenance, and enhancements. Under supervision, conducts business process analyses and needs assessments to align information technology solutions with the business initiatives. Supports analytical functions by assisting programmers in ascertaining user needs and adapting user procedures to final program design. Organizes and facilitates application testing and user acceptance to ensure business communitys needs are met. Acts as second and third level support for Production incidents and facilitates troubleshooting and close out of reported issues for multiple applications. Utilizes current organization wide andor department specific software to complete assignments. Experience Level 4 years Environment Azure DevOps, MS Visio, MS Office Suite