Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Provides analysis to different functions such as ManufacturingOperations, SIOP, Sales, Customer Service, Sourcing, Finance, Digital and management of the entire business in reviewing, analyzing, documenting and validating user requirements, applications and processes. Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business growth in the current and new revenue streams. Key Responsibilities Gathers and evaluates data from multiple sources. Analyzes, reconciles and identifies measurable opportunities for improvement. Identifies and implements audit processes to ensure data issues are identified, tracked, reported and resolved in a timely manner. Develops and maintains processes to continuously monitor data quality and integrity across the business. Creates and maintains workflows and approval processes based on internal stakeholder requirementsActs as subject matter expert for new processes, KPIs, and data management. Collaborates with external and internal customers to analyze information needs and functional requirements. Partners with various leaders to design optimal solutions that meet the business needs of our internal and external customers. Coordinate with different functional teams to implement models and monitor outcomes. Develop processes and tools to monitor and analyze model performance and data accuracy. Develop custom data models and algorithms to apply to data sets. Mine and analyze data from company databases and web platforms to drive optimization and improvement of product development, marketing techniques and business strategies. Assess the effectiveness and accuracy of new data sources and data gathering techniques. Professional ExperienceQualifications Have at least 3-5 years of experience as Data Analyst or a related field. Candidate must possess at least a Bachelors Degree. Detail oriented and accurate. Proficient in MS Excel (including pivot tables). Strong analytic skills related to working with structured and unstructured datasets. Flexible, able to work on own initiative, deal with more than one project at a time, can work under pressure and tight deadlines, and prioritize tasks accordingly. Very good communication skills, verbal and written. Self-starter and a strong team player. Sophisticated problem-solverHigh knowledge of Power BI or similar analytics toolsStrong knowledge of Google Analytics, Adobe Analytics or other web analytics platforms. Python andor R language experienceSolid experience building Microsoft Power Apps and in Power AutomateExperience in visualizationStrong understanding of SQLOracle Knowledge Benefits Medical, Dental, Vision and Prescription Drug CoverageSpending accounts (HSA, Health Care FSA and Dependent Care FSA)Paid Time Off and Holidays401k Retirement Plan with Matching Employer ContributionsLife and Accidental Death Dismemberment (AD D) InsurancePaid LeavesTuition Assistance About Regal Rexnord Regal Rexnord Corporation (Regal Rexnord) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a 7.2B company with 36,000 associates globally. You may not know it, but Regal Rexnord impacts your life every day. The companys products enable the fans in HVAC systems that keep us comfortable the power source that keeps smart buildings running the agricultural and food service equipment that keeps us fed and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used. Regal Rexnords business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the companys commitment to sustainability. The companys industrial powertrain and automation solutions offerings are an important part of the company s growth strategy. The companys strategy includes leveraging 8020 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexgender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. Notification to Agencies Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ( Regal Rexnord ) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.