Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300 in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. Role Basel Business AnalystLocation Washington, D.C.Work Mode HybridHire Type 6 Month Contract (extendable) JD Role Specific Experience 6 years of relevant technical and business work experience The Candidates who have worked on Basel related projects in Credit risks or at least are aware of credit risk. Banking Financial domain experience, along with knowledge of risk management, familiarity with concepts of finance and accounting Proficiency in MS Excel Experience in defining and implementing technology solutions for a major financial institution Extensive experience as a Business Analyst for a large financial institution Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support Extensive experience with various system development lifecycle methodologies and tailoring the artifacts to those methodologies Solution-oriented, detailed-focused, showing strong analytical and organization skills Familiarity with relational databases RDMS Experience with writing simple SQL statements (mostly SELECT with aim to analyze datasets) Regards,Prashant SinghSr. Account Manager - Enterprise BusinessNet2Source Inc.prashant.singh net2source.comDirect (201) 285-5087 Board (201) 340-8700 Ext. 509 Fax (201) 221-8131Corp. HQs 317 George St., Suite 220, New Brunswick, NJ 08901LinkedIn https www.linkedin.cominprashant-singh-b1b23526Website www.net2source.com Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades America s Most Honored Businesses (Top 10 )Awarded by USPAAC for Fastest Growing Business in the US12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)Fastest 50 by NJ Biz (2020, 2019, 2020)INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26 companies make it to this list)Top 100 by Dallas Business Journal (2020 and 2019)Proven Supplier of the Year by Workforce Logiq (2020 and 2019)2019 Spirit of Alliance Award by Agile12018 Best of the Best Platinum Award by Agile12018 TechServe Alliance Excellence Awards Winner2017 Best of the Best Gold Award by Agile1(Act1 Group)