Professional SummaryCustomer Service Representative motivated to maintain customer satisfaction and contribute to company success.with a highly effective communication style. Skill HighlightsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitude Work Experience08 2015toCurrentData EntryUl Marietta,GA,Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.10 2012to08 2015Customer ServiceHd Supply Baytown,TX,Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Resolved product policy issues and shared benefits of new technology.Assisted customers with store and product complaints.07 2009to09 2011Front DeskSunrise Senior Living Saddle River,NJ,Scheduled and accompanied clients to medical appointments.Performed clerical duties, such as word processing, data entry, answering phones and filing.Maintained accurate records of patient care.Verified that information in the computer system was up-to-date and accurate. SkillsTyping, Microsoft Word, Power Point and Excel Education and TrainingExpected in2008toto FLORIDA CAREER COLLEGE-Lauderdale Lakes,FLGPA Expected in1 2007toto Seagull High-,GPA  SEP  At Meraki, were making IT easier, faster, and smarter. Our full-stack teams build and maintain our web application, which manages millions of network devices from our cloud. Our customers use the Meraki dashboard to monitor and configure critical IT infrastructure that serves tens of millions of people every single day. As a Meraki Full Stack Engineer, you will collaborate with firmware engineers to design, plan, and build new features for our customers. With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world. Merakis product Dashboard teams are small, fast-moving teams striving to make our products unique in balancing their feature-rich abilities and their simplicity. Youll be developing the tools by which our customers configure and monitor network devices all over the world. Our full-stack engineers are well versed in a wide array of CS concepts and excited to jump around languages, platforms, and all levels of the Meraki stack! What you will do Developing the tools by which our customers configure and monitor network devices all over the world. Collaborate with firmware engineers to design, plan, and build new core product features for our customers. With the help of product managers and UX designers, you will construct intuitive and powerful workflows to solve important problems for IT professionals around the world. Responsible for crafting and building some of the high-impact technology projects. Involved in resolving some of the complex scale-related problems Accountable for the stability of our product with a high customer focus. Share your knowledge by giving brown bags, tech talks, and evangelizing engineering standard methodologies. You are an ideal candidate if you Have 5 years of experience writing professional production codeHave 3 years of experience in building rich web UIs with React (and Redux), Javascript, Java or similar frameworksHave 3 years of experience in web backend technologies, like Ruby on RailsCan implement good database design in a relational database (we use Postgres). Have experience with customer-centric designWould thrive on a small engineering team and are excited to solve open-ended problems across the stack. Are interested in career advancement. Were looking for leaders, whether that means you want to be a strong leading individual contributor or you want to grow into a tech lead roleBonus points for any of the following Experience or interest in networkingExperience building cloud-based infrastructure and services (e.g. web applications). Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. At Cisco Meraki, were challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. Were building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.