SummarySeeking an accounting position with a corporation where my analytical, customer service, and problem solving skills will increase profitability Self-motivated, individual with the ability to multitask Driven, hard worker with the ability to adapt to changing environments HighlightsMicrosoft Word, Microsoft Excel, PowerPoint, QuickBooks, and Peachtree EducationTexas Southern UniversityHouston,TexasExpected inMay 2015 Bachelors of Business Administration Accounting-GPA AccountingHouston Community CollegeHouston,TexasExpected inMay 2010 Associate of Arts Accounting-GPA Accounting ExperienceThe Nielsen Company-Data AnalystAtlanta,GA,06 2015-PresentCritically evaluates information gathered from multiple sources, reconciles conflicts, classifies the information in logical categories.Uses different visualization techniques and present the results of data exploration exercises.Understands the flow of data, business processes technical interfaces that would be created or impacted.Identifies and documents sources of existing data as well as the new data.Understands use of master and reference data including sources and contributors.International Paper Company-Customer Service SupervisorSan Antonio,TX,05 2015-06 2015Drive the delivery of exceptional customer service Expedite front lines, direct flow of customers Communicate customer requests to management Maintain appearance of register area and keep supplies stocked Monitor compliance of cashiers with established Company policies and standards Ensure the accuracy and efficiency in ringing sales Maintaining all cash and media at the registers Follow guidelines prescribed by the Customer Service Logistics Manager Ensure validity of customer returns, exchanges, check authorizations, and voids Monitor all areas of possible loss.Hcl Technologies Ltd.-Junior AnalystMorris,NJ,04 2015-04 2015Documented client organization s direction, structure, business processes and requirements.Researched client organization s industry position.Assisted in the collection and consolidation of required information and data.Assisted with the preparation of an Audit certification in which the company passed.Keiser University-Administrative AssistantPort Saint Lucie,FL,01 2015-03 2015Administrative support including answering telephones, completing, processing and purging filing paperwork associated with client accounts with the as400 software.Archer Daniels Midland Company-Hardlines Sales AssociateAbilene,TX,09 2014-01 2015Provides exemplary customer service to all guests and patrons support with inventory merchandising.Aimbridge Hospitality-Accounting InternPlano,TX,05 2012-07 2013Operate computers programmed with accounting software to record, store, and analyze information Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers Receive, record, and bank cash, checks, and vouchers Comply with federal, state, and company policies, procedures, and regulations Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses Reconcile or note and report discrepancies found in records.Archer Daniels Midland Company-Tax InternAlpharetta,GA,01 2013-03 2013Prepared or assisted with tax returns for individuals Maintained a customer base relationship Calculate form preparation fees according to return complexity Interviewed clients to obtain information on taxable income and deductible expenses, allowances, and due diligence Computed taxes owed or overpaid, using tax software, to complete entries on forms, following tax form instructions and tax tables Checked data input and verify totals on forms to detect errors in arithmetic, data entry, or procedures.Orix-Work Study AssistantBoston,MA,08 2012-11 2012Made sure the Satisfactory Academic Progress (SAP) Appeal decisions of the appeals committee was conveyed and mailed to each student Answered phone calls and assisting or referring the caller appropriately Delivered documents to the President s Office for signatures Filed confidential documents Retrieve required information from Banner software.NATIONAL ASSOCIATION OF MINORITY CONTRACTORS-Accounting InternCity,STATE,11 2011-05 2012Operate computers programmed with accounting software to record, store, and analyze information Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents Comply with federal, state, and company policies, procedures, and regulations Code documents according to company procedures Reconcile or note and report discrepancies found in records.HOUSTON INDEPENDENT SCHOOL DISTRICT-Audit InternCity,STATE,06 2011-08 2011Audited cash receipts and disbursement vouchers for accuracy in purchasing procedures.Verified internal fund transfers in compliance with Houston Independent School District finance procedures manual.Examined fund-raising activities conducted throughout a fiscal audit period using an activity fund program. Skills10-key, Academic, accounting, accounting software, accounts payable and receivable, administrative, Administrative support, analytical skills, as400, auditing, business processes, calculators, cash receipts, credit, client, clients, Excellent customer service, Customer Service, data entry, databases, Debit, delivery, direction, due diligence, filing, finance, financial, forms, fund-raising, inventory, Logistics Manager, merchandising, Microsoft Excel, Office, PowerPoint, Microsoft Word, organization skills, Peachtree, copy machines, policies, Progress, purchasing, QuickBooks, sales, SAP, spreadsheets, tables, tax, taxes, tax returns, telephones, phone, typewriters  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred