Professional BackgroundAnalyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing, and leveraging relationships Skill HighlightsMicrosoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal ReportsBusiness Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional ExperienceSenior Analyst Data Quality Governance,04 2018toCurrentMilliman Pasadena,CA,Create policies and procedures for actuarial and analytics groupMonitor adherence to policies with scheduled reviewsConduct training on quality and governance policiesLead analyst for HIPAA complianceCreate and analyze validation reports for health plan dataLead discussions regarding data issues identifiedHealthcare Data Analyst,04 2012toCurrentGeneral Motors Detroit,MI,Experience with process analysis and other analytic functionsAbility to interact effectively with different business units, team members, and external client at all levelsCreates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealthProficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access)Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules.Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program.Business Analyst,02 2008to04 2012Honeywell Memphis,TN,Responsible for identifying processes to streamline and assist with various projectsCreated and maintained access databases for departmental useIdentified system issues and coordinated with vendor for resolutionInvolved in project planning and testing system enhancementsDefined business requirements for various projectsCreated adhoc reports as neededCreated audit process for all securities applicationsCreated reports for SEC and FINRA audits.Finance Analyst,05 2005to04 2008Fidelity National Information Services New Castle,DE,Backup to department managerCreated and maintained managerial reporting daily, monthly, quarterly and yearlyCreated work schedule for department on weekly basisCreated and distributed department stats and analysis to upper management monthlyPrimary contact for electronic invoicing candidatesCreated multiple databases for interdepartmental need.Trust Analyst,01 2003to02 2005Accenture Frisco,TX,Responsible for daily operations of 401(k) accounts for retirement services clients.Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis.Researched and resolved out of balance situations quickly.Conversion Analyst,01 2002to01 2003COMERICA INC City,STATE,Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving.Revised an existing Microsoft Access program for incoming assets for accuracyCreated a new reporting process in Access to identify asset balance discrepanciesResolved daily out of balance situations with various depository institutionsRegistration Analyst,01 2000to01 2002COMERICA INC City,STATE,Responsible for re-registration of physical assets for trust customersStreamlined processes by automating applications for quicker processing and problem resolutionSolved re-registration issues through brainstorming and troubleshootingCreated a Microsoft Access program to track pending registration issues and generate reportsCollaborated with company legal counsel for asset restriction removalAuthored and updated procedures for registration process. Education and TrainingMasters of Business Information Technology Project Management,Expected in2007toWalsh College-Troy,MIGPA Project ManagementBachelor Business Administration,Expected in1996toRochester College-Rochester Hills,MIGPA Business Administration SkillsStreamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop  SEP  Experienced Business Analyst in Telecom PromosAnalyze promo defect data and create analyses summarize as specified.Root cause analysesPreparation of training materials.Support process definitionDocumentation