SummaryManagement professional seeking a director position which allows me to utilize my strong administrative and technical experience, managerial and interpersonal skills, and quality assurance initiatives to maximize efficiency, data procurement, and customer satisfaction. Results-oriented, hands-on professional, with a highly successful record of accomplishments in quality, process improvement, survey management, communications, and career development. Key SkillsContinuous Quality Improvement Measures (DMAIC)Survey ManagementData AnalysisDatabase ManagementCustomer ServiceOutcomes ProjectionsPerformance Tracking and EvaluationTeam Building Experience11 2000toCurrentManager Student and Resident DataAmerican Medical Association City,STATE,Hired and developed staff on the use of the AMA Graduate Medical Education (GME) Database, AMA physician Masterfile, GME Track Online Census, and departmental procedures.Provided professional and highly regarded GME Census customer service for all content and technical questions from both external and internal customers.Became the leader for all GME-related data questions within the Division, used consistently by divisional executives.Spearheaded and supervised the collection, monitoring and quality control of all GME data.Managed all student data procurement and quality.Served as PC Coordinator, providing PC technical and application support, participating with rollouts of critical updates, and testing new software and services as they applied to the department.Encouraged the AMA to become members of the American Society for Quality (ASQ). Became the direct contact between the AMA and ASQ, facilitating organizational and departmental process improvement and creating cross-divisional teams to address organizational deficiencies and issues.Conducted cost, schedule, contract performance, variance and risk analysis.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.09 1998to11 2000Survey Management SpecialistAmerican Medical Association City,STATE,Collected and monitored large quantities of GME data from over 8,000 residency programs and 100,000 residents.Provided ongoing quality control of all data received through direct use, upkeep, and modification of Access programming.Created and helped to implement powerful survey applications that serve to track, update, and collect data, as well as insure a high response rate and data accuracy.Participated directly in training all new employees and temporary staff on the GME Database, AMA physician Masterfile, and departmental procedures.Provided constant customer service through phone support for all survey questions, as well as questions regarding GME. EducationExpected intotoBachelor of Arts Theater and DramaIndiana University-,GPA Minor in EnglishMember Phi Beta Sigma Skills10 year advanced experience with Customer service, Database development and integration, Team leadership and Professional Development, Survey marketing and creation, and MS Access.Concentration on Process Improvement, Quality, quality assurance, quality control, Six Sigma, and strategic planning.  SEP  Hiring near our US Centers of Excellence. Hybrid, flexible environment. Austin, TX Irving, TX Fort Myers, FL About Gartner IT Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About this role Full-Stack Software Development position having experience in NLP and responsible for design, implementation, and support of Python based applications to help fulfill our Research Consulting Delivery strategy. What youll do Designing, implementing, unit, integration testing and supporting applications developed using Python, AWS, React, PLSQL, and web services. Designing, implementing, unit, integration testing and supporting Python based applications and servicesContribute to the review and analysis of business requirementsCollaborate on architecture and technical design discussionsPerform and participate in code reviews, peer inspections and technical designspecificationsDocumenting and review detailed designBe able to work in a globally distributed team in an AgileScrum approach What youll need Bachelor s degree or Masters degree in Computer Science or equivalent experience in the field of software development. 3 years experience in software development. Web based application development experience is a plusPython programming language experience is requiredHands on experience with Django, Flask or other Python frameworks is requiredKnowledge of integration and web services technologies (HTTP, SOAP, REST, XML, JSON) is requiredExperience with relational databases using SQL (Oracle, MySQL, PostgreSQL), etc. Knowledge of Python ORMs like SQL Alchemy and Python libraries like Pandas, Scikit-Learn, Numpy, NLTK, Spacy and Scipy is a plusFamiliarity working on AWS platformExperience with Conversational AI and chatbots is a plusTwitter Bootstrap and ReactJS experience is a plusKnowledge of algorithms and statistics, data mining, machine learning and natural language processing is a plusScrum software development methodology experience is a plusGood problem solving skillsExcellent verbal and written communication skills What you will get Competitive compensation packageOngoing membership and apprenticeship Leadership courses, development programs, technical courses, certification opportunities and more!20 PTO days plus holidays and floating holidays in your first yearExtensive Medical, Dental, and Vision plansHybrid environment with flexibility, remote workParental (Maternal and Paternity) leaveGartner Gives Charity MatchEmployee Assistance Program (EAP)Employee Stock Purchase PlanHealth and wellness related allowance programs401k with corporate matchCollaborative, team-oriented culture that embraces diversityProfessional development and unlimited growth opportunities Who are we? Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organizations mission-critical priorities. Weve grown exponentially since our founding in 1979 and we re proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us strongeras individuals, as communities and as an organization. Thats why we re recognized worldwide as a great place to work year after year. We ve been recognized by Fortune as one of the Worlds Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join What we offer Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, youll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. 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