SummaryTo participate as a team member in a dynamic work environment focused on promoting business growth and building University popularity by providing superior value and service. Effective as a team member and as an individual. Experienced customer service representative Experience with Oracle PeopleSoft SIS with excellent communication skills Highly proficient in Slate CRM systems Enthusiastic, resourceful and enjoy challenges Passionate about prospective student access Capable of effectively communicating at to opportunity various levels with individuals and groups Core QualificationsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Professional Experience08 2014toCurrentData ProcessorAltus Group Limited Dallas,TX,Process and verify prospective student application materials.Ensure data integrity for accurate dissemination among all offices of enrollment services.Manage email marketing campaigns for various high school level search name purchases.Advise applicants on various requirements, deadlines, and application status to drive application completion.06 2013to08 2013Executive AssistantAmerican Well Cleveland,OH,Prepared papers reports for consideration and presentation by head Chartered Accountant.Responsible for all aspects of the day to day running of the filing, copying, and report writing.Maintained expense reports of personal projects for head C.A.02 2011to05 2014Admissions AssistantMiddlebury College Middlebury,VT,Greet visitors, conduct tours as needed, provide basic information regarding the University.Interact with a large number of staff, students (pre-college), faculty, and parents.Promote a positive work atmosphere by behaving and communicating in a manner that supports students, staff, parents, and general public.Maintain confidentiality of student records.10 2010to04 2014Assistant Cross-Country CoachPlatte Canyon District Bailey,CO,Communicate goals and expectations to team members.Lead team practices during scheduled summer weekdays.Promote a constructive and safe learning environment to allow runners of all levels to advance both as athletes as well as mindful students. Education and TrainingExpected in2014totoBachelor of Arts Liberal Arts Environmental StudiesSoka University of America-Aliso Viejo,CaliforniaGPA Dean s List MemberLiberal Arts Environmental Studies Dean s List MemberExpected in2012totoIntensive Language Program La Universidad de San Francisco de Quito Cumbaya-Quito,GPA SkillsAccountant, basic, C, copying, email, expense reports, filing, marketing, materials, report writing  SEP  Position Senior Business Analyst (Production Support)Location Remote East CoastJob Type Direct Hire Job DescriptionThe Sr. Business Analyst elicits, analyzes, specifies, and validates the needs of business stakeholders. This includes understanding, documenting, and evaluating business processes through interviewing stakeholders. The Sr. Business Analyst elicits, gathers compiles and documents user requirements and translates them into functional requirements for technology solutions with an eye to improving processes and systems, enhancing their sustainability, and delivering maximum return on investment. The Sr. Business Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within the portfolio they support. Core ResponsibilitiesEvaluate business processes anticipating requirements, uncovering areas for improvement, and eliciting requirements for change.Lead ongoing reviews of business processes and develop optimization strategies.Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Prepare business cases which define potential benefits, options for achievingthese benefits through development of new or changed processes, and associated business risks.Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders.Prepare effort estimation.Perform requirements analysis. Document and Communicate the results of the analysis.Translate business requirements into functional requirements in a clear manner that is comprehensible to developersthe project team.Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.Develop and utilize standard templates to accurately and concisely write requirements specifications.Create process models, specifications, diagrams, and charts to provide direction to business owner(s), developers andor the project team.Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.Select, adopt and adapt appropriate business analysis methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterativeagile) approaches.Collaborate with stakeholders at all levels, conducting of investigations for strategy studies, business requirements specifications and feasibility studies.Provide leadership, training, coaching, and guidance to junior staff.Collaborate with ITS teams and business partners to evaluate and prioritize work.Triage and analyze incidents and problems. Provide clear analysis results including business impact.Assist test analyst(s) with testing duties as necessary.On-Call andor after-hours work required.Essential CompetenciesProfessionalismPersonal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Skill QualificationsRequired Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology developmentExceptional analytical and conceptual thinking skillsAbility to influence stakeholders and work closely with them to determine acceptable solutionsExcellent documentation skillsFundamental analytical and conceptual thinking skillsExperience creating detailed reports and giving presentationsExcellent planning, organizational, and time management skillsAbility to create systematic and consistent requirements specifications in both technical and user-friendly languageExceptional analytical and statistical skills with the ability to apply them to systems issues and products as requiredAbility to translate business requirements of packaged solutionsAbility to research and understand packaged solution upgrades both minor and major. Translates the technical upgrade documentation into business terms the end-user can understand to make decision on. Makes recommendation on these upgrades.Experience in in Agile, Waterfall, and Hybrid environmentsUnderstanding of application development and software development life cycle conceptsEffectively participates in teams and moves the team toward completion of goalsSystemsTechnical Knowledge Basic Technical understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including ability to perform ad hoc SQL queriesCompetency in Microsoft applications including Word, Excel, PowerPoint Visio and Outlook Education and Experience Qualifications Required BS or BA with emphasis in computer science, information systems or business administration7-10 or more years related work experience as a business analystPreferred Certification of Competency in Business Analysis (CCBA) andor Certified Business Analysis professions (CBAP) preferred