Career OverviewDedicated, personable, and motivated secretary customer service representative. My focus is to maintain customer satisfaction and contribute to company success. I have extensive work experience in a variety of customer service settings such as hospitals, businesses and retail. Core StrengthsStrong organizational skillsActive listening skillsSharp problem solverCourteous demeanorEnergetic work attitudeTelephone inquiries specialistCustomer service expertInvoice processingAdaptive team playerOpening closing proceduresQuick learnerHave worked with many business specific computer programsData collectionData entryDocumentationEmailInternet researchSpeakingTelephone skillsMulti-tasking Work ExperienceSecretary Customer Service Sales Data Base Entry,09 2012to06 2015Taco Bell Gravette,AR,Responsible for daily operations and overall finances of a small but busy satellite company, which includes, but is not limited to billing, budgeting, customer invoicing through QuickBooks, payroll, quarterly payroll and company taxes.Knowledge in word and excel spreadsheets.Created customer accounts, revising as necessaryDeveloped highly empathetic client relationshipsComputed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to returnManaged quality communication and customer support for each client.Interacted with customers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved customer complaints.Executed outbound calls to existing customerManager,2011to04 2012Smart Cow City,STATE,Managed team of 3-4 employees.Served as mentor to junior team members.Took necessary steps to meet customer needs and effectively resolve food or service issues.Communicated clearly and positively with employees.Resolved customer complaints in a postive mannerAssisted in important decisions on new products and new employee hireQuickly and efficiently processed payments and made accurate change.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying traps.Secretary CNA in Mom Baby Unit,08 2009to11 2011Exempla Lutheran Medical Center City,STATE,CNATook vital signs of mothers and newborns for a floor of up to 20 patients per shiftTook and recorded patients temperature, pulse and blood pressure.Performed 24 hr infant testing including PKU, hearing, and jaundiceWorked as part of team to ensure proper care and safety of myselfandpatient and newborns.Assisted physicians with the circumcision of newbornsAccurately identified patients with patient chart by verbalizing and checking patient bracelet.Cleaned and sterilized instruments and disposed of contaminated supplies.SecretaryAccurately documented all elements of inpatient information, discharge instructions and follow-up care.Managed smooth and effective communication among physicians, patients, families and staff.Handled incoming and outgoing correspondence, including mail, email and faxes..Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Organized personal and professional calendars and supplied reminders of upcoming meetings and events when necessary.Flexible and trained to fill-in as secretary in sister units such as Labor and DeliveryandNICU.Actively maintained strict confidentiality and safeguarded all patient-related information with HIPPA knowledge.Well trained in hospital specific computer programs such as Epic and CPN Educational BackgroundObtained Cosmetology License Cosmetology,Expected in2012toEmpire Beauty School-Arvada,COGPA Obtained CNA License Nursing,Expected in2009toFront Range Community College-Denver,COGPA ,Expected in2008toCommunity College of Denver-Denver,COGPA Completed necessary courses that contributed to nursing careerObtained high school diploma Basic,Expected in2004toArvada High School-Denver,COGPA SkillsPatient-focused careExcellent interpersonal skillsCompassionate and trustworthy caregiverDetail-orientedEffectively interacts with patients and familiesMedical terminologyCharting and record keeping  SEP  Position Staff AccountantOverview Mississippi Export Railroad Company (MSE) is recruiting a highly qualified candidate for a staff accountant position who will be responsible for assisting departmental management with financial matters of the company. To be successful, this person will strive to continually learn, possess a find a way mindset, leverage facts and data to help teammates relentlessly work the companys plan, and value and respect all team members. A four-year degree in accounting or finance is required and a masters degree is preferred. Skills, Abilities, and Values Team members are expected to communicate clearly, be independent and resourceful problem solvers, and follow through with all delegated tasks. Our company employs a one team approach, which is crucial for all succeeding together to accomplish our one plan. Preferably, the successful candidate will have at least 3 years of financial analysis or public accounting experience but not required. Each team member is expected to employ the highest level of confidentiality in all aspects of their work.Job Description Assist departmental management with the following tasks o Prepare monthly and annual financial and KPI reports with commentary for presentation to managerso Prepare annual budgetso Provide financial data requested by operating departments for weekly organization wide meetingso Gather and synthesize information from each operating department for reporting at the Board of Directors meetingso Input data related to inventory managemento Analyze general ledger activity for budget variances and report on discrepancieso Supervise accounts receivable and accounts payable ledgers for timeliness and accuracyo Serve as a liaison to external auditorso Research accounting matters for compliance with Generally Accepted Accounting Principleso Maintain the Finance departments filing requirements schedule and file necessary reportsreturnso Maintain all fixed asset files and related reporting requirements Benefits Competitive salary Health, Dental, Vision and Life Insurance 401K Participation in Railroad Retirement Vacation and sick leave Potential for bonus Mississippi Export Railroad Company and its subsidiary companies do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state, or local laws. Please review the U.S. Department of Labor EEO Is the Law Poster, EEO Is the Law Supplement and Pay Transparency Nondiscrimination provision here https www.dol.govofccpregscompliancepostersofccpost.htm. Applicants who require a reasonable accommodation for any part of the application andor hiring process may contact us through the following methods tgilmore mserr.com or 228.474.6383.