Professional SummaryHighly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Core QualificationsCustomer Service Focused SAP Experience Organized Team leadership Typing 60 WPM Process implementation Data management Microsoft Office Suite Staff development Microsoft Outlook ExperienceData Analyst,10 2012-Current Nashua,NH,Complete weekly financial reporting for multiple agents and upper management Calculate and disburse large dollar weekly funding to agent companies Load and maintain agent and customer contract information into our systems Internal and external customer service Field inbound calls from customers Process outgoing and incoming mailings Process customer s credit card, ACH, and check payments Respond to and track all credit chargebacks for our department within a tracking system I designed with IT team Respond promptly and accurately to email ticketing requests Created Sparta s first employee manuals including training and development Trained new employees and outside users on our PBS system Assist with meeting schedules and travel arrangements for the CIO Oversaw daily office operations for Sparta Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations Review multiple reports to determine the status of collections and agent reserve balances Effectively communicate with sales, marketing, management, and administrative teams on a daily basis Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Direct calls to appropriate individuals and departments.Inventory Planner,12 2009-10 2012Lockheed Martin Corporation ,,Bel Ridge, M O Proactively managed multiple supplier lines for over two hundred locations within the SAP system Monitored inventory and placed orders to ensure proper stocking levels were maintained Managed a major line conversion from Metallics to L.H.Dottie Worked with branch, district, and corporate management on key inventory aspects Achieved and maintained exceptional performance numbers Internal and external customer service Completed new stock recommendation workflows Worked closely with suppliers to obtain special deals Developed and improved vendor relationships Reviewed forecasts and various reports to maintain proper inventory levels Eliminated excess and unwanted merchandise by working with suppliers to secure returns of DNO materials Recruited to Corporate Purchasing s Training Group in charge of training new employees and revamping training manuals Accepted into the Corporate Purchasing Leadership program (LEAP) designed to foster and develop future company leaders Member of the Positive Outlook Program (POP) responsible for organizing employee morale building events Assisted with planning and scheduling internal employee blood drives with the American Red Cross.Purchasing Assistant,12 2007-12 2009Assurant ,,BelExpedited purchase orders Tracked inventory shipments Internal and external customer service Completed new stock recommendation workflows Prepared spreadsheets detailing item information Communicated with vendors regarding inventory needs Entrusted to mentor new hire Purchasing Assistants Completed reporting for Inventory Planners Receptionist duties Compiled and maintained up to date company information and contacts.Office Assistant,05 2006-12 2007Pacific Office Automation La Jolla,CA,Receptionist duties Prepared statements for billing company Completed insurance pre-certifications Scheduled patient appointments Promptly answered all incoming phone calls Followed up on patient billing questions Acquired and maintained patient charts Enforced high level of patient and office confidentiality Managed several physicians daily appointments and workflow Developed training, office, and procedural documents Assisted in completing employee evaluations Created and managed employee s weekly work schedules Managed inventory and office supplies Facilitated record retrieval and access by maintaining organized chart filing system Composed and drafted all outgoing correspondence and reports for physicians Oversaw daily office operations. EducationTechnical Diploma ,Expected in--,GPA Status-Medical Billing and Coding ,Expected inMarch 2006-Sanford-Brown College-Collinsville,ILGPA Status- Skillsaccounts receivable, administrative, billing, charts, conversion, credit, addressing customer concerns, Customer Service, Data management, email, filing, financial reporting, insurance, Inventory, inventory levels, invoicing, Leadership, Team leadership, marketing, materials, Medical Billing, mentor, access, Microsoft Office Suite, office, Microsoft Outlook, Outlook, organizing, Coding, Purchasing, Receptionist, reporting, researching, sales, SAP, scheduling, spreadsheets, Staff development, phone, training manuals, travel arrangements, Typing 60 WPM, workflow  SEP  Job Title Salesforce Business Analyst Location Remote Job Type Full time Permanent roleJob Description Required qualifications to be successful in this role - Bachelor s degree in Business Administration, Information Technology, or a related field. - Minimum of 10 years of experience as a Salesforce Business Analyst in the life sciences industry.Experience in using Jira and Jira Aline tools (must have!) - Strong understanding of Salesforce platform capabilities, features, and best practices. - Proficient in requirements gathering, process mapping, and documentation. - Experience with Salesforce Lightning, Sales Cloud, and Service Cloud. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. - Proven ability to analyze data, identify trends, and provide actionable insights.