Professional ProfileHighly skilled professional with over 10 years experience in written and oral communication organizational and leadership qualities in analytical and administrative management training skills and conflict resolution. Energetic, motivated, detail-oriented team player. My goal is to utilize my knowledge, experience and talents to secure a position that offers a greater challenge and the opportunity to help the organization advance efficiently and productively. QualificationsComputer proficiencyMotivational leadership styleProfessional demeanorSelf-directedTime management abilityAbility to prioritizeMail managementCritical thinkingStrong organizational skillsSeasoned in conflict resolutionMulti-line phone proficiencySpreadsheet managementData collection and analysisAnalytical thinkerSchedule managementProblem resolutionDeadline-orientedReport analysisEmployee training and developmentMeeting planningExcellent communication skillsEnergetic work attitudeTelephone inquiries specialistCustomer service expertTelecommunication skillsProject management ExperienceDATA ANALYST (Contractor),07 2014-Comoto San Diego,CA,Coordinate daily evictions and processes complaints in Writ of Attachment, Garnishment, Warrants and other legal instruments to implement legal proceedings against individuals, businesses and corporations.Processing and scheduling 8,000 (annually) the execution of Writs of Restitution (Evictions).Utilizes office automation equipment and various software to accomplish work including Microsoft Office.Assignments include reviewing, analyzing, providing data compilation support and text editing file creation, maintenance, and retrieval use of suspense and message systems, and ordering supplies when needed.Gather data from various sources.Utilizes knowledge of software utilities and function commands to manipulate text to accomplish formats, revisions, verifications, extractions, and obtain additional data within the Justice Detainee Information System (JDIS) and Justice Information System (JUSTIS) databases.Composes non-technical correspondence based on brief verbal instructions or written and ensuring proper punctuation, grammar spelling and capitalization.Reviews cases for consistency and compliance with established rules and regulations of civil procedures.Initiates all necessary legal papers to complete the enforcement of the civil action.Prepare to dispose of classified material to ensure material is destroyed by authorized means.Maintains automated civil case records and register of collections, uncollected accounts, and case originating in district to ensure payments are done on time.Retrieve and gather data from several law enforcement database systems.Verify accuracy of prisoner jail and medical bills.Complies, computers, reconciles, and balance civil accounting records prepared monthly reports using Excel and inventory listings.Organize active warrant folders for investigators.Monitor, evaluate, and coordinate a variety of warrants and detainers.Serves as the point of contact while providing status updates on pending cases to internal and external customers and assist staff and management when needed.Serves as the lead criminal analyst to develop, implement, and maintain databases for the administrative programs for which the incumbent is responsible.Assists private attorneys, U.S.Attorneys, and litigants in the preparation of civil actions for filing in U.S.Courts to complete.Furnishes information in response to inquiries related to judicial and civil procedures and status of specific cases.Assisting in the review and revision of Standard Operating Procedures and other policies.Periodically run daily lock-up list and execute necessary warrants.Maintaining multiple calendars ensuring resources are available when requested.Train and familiarize interns and deputies on how to process Writs and Warrants and scheduling.KEY HOLDER,10 2013-10 2015CHARLOTTE RUSSE City,STATE,Efficiently executes all store tasks within company guidelines.Support a great customer experience by modeling the Charlotte Russe service proposition.Greet and develop rapport with customers.Provide product information regarding features, trends and styles of merchandise.Assist customers and make suggestions based on knowledge of merchandise and customer desires.Supervises the sales floor ensuring key selling zones are covered, ensuring that sales associates perform in compliance with Charlotte Russe Policy, and Loss Prevention policy and procedures.Acts as a mentor to employees, offer feedback and communicate store priorities as determined by store management.Train and delegate tasks to Sales Associates.Opens and secures the store in accordance with company and cash register guidelines.Audits and approves register transactions in accordance with established procedures.Demonstrates knowledge of merchandise, inventory and current marketing campaigns.Maintains neat and organized stock.Executes store visual, merchandising and signage direction as communicated by the home office and the store management team.Maintain displays and visual presentation.Assists management with merchandising, including displays and mannequins.Participates in periodic cleaning of the store.DATA MANAGEMENT GS 7 (Temporary),07 2011-05 2013US DEPARTMENT OF THE ARMY City,STATE,Served as a senior member Headquarters Department of the Army (HQDA), Arlington National Cemetery (ANC), Gravesite Accountability Task Force.Provided subject matter expertise regarding Arlington National Cemetery US Army Mapper software, Gravesite Accountability Research Tool, Interment Scheduler System (ISS) and ANC Explorer including Data Management Processing.Performed data entry and retrieval function in ANC Helpdesk (Remedy) computer system, ran reports as required and direct incoming service requests to the appropriate analyst.Reviewed five separate data applications and applied mathematical, statistical, and analytical methods to assist in validation.Demonstrated high level attention to detail and accuracy for a project of national significance.Extracted and compiled information and produced various reports in a variety of formats, such as Excel spreadsheets, Access databases, briefs, charts, reports, graphs, etc.for the Task Force leadership, and The Executive Director of ANC.Determined the appropriate sources for verifying data and assisted in initiating actions to acquire necessary information.Developed data and prepared charts for the monthly Quality Status Review and assisted in performing required statistical analysis.Managed continual challenges with computer programs and shifting priorities while the database management system matured.Quickly ascertained inconsistent information and wrote succinct notes to alert the staff at ANC for corrective action.Scanned and uploaded documents into Adobe Acrobat program.Analyzed and compile information to ensure that data on gravestone were correctly inscribed.Trained and familiarized new employees and contractors with the computerized database program and Remedy and ISS.Coordinated the work of evaluation and planning co-workers and interns.EXECUTIVE ASSISTANT TECHNICAL SUPPORT SPECIALIST (Contractor),03 2009-02 2011FEDERAL ENERGY REGULATORY COMMISSION (FERC) City,STATE,Helpdesk Operator receptionist, and back-up AV technician, while answering multi-line telephone provided outstanding customer service to internal and external customers.Scheduled conference facilities and assisted with meeting or conference room requirements ensured rooms were prepared with planned arrangements and sequence of events.Made necessary and appropriate adjustments to the event in accordance with customers wishes.Entered and retrieved data from the DLM Helpdesk (Remedy) program.Provided updates and processed reports as required and directed incoming service requests to the appropriate specialist.Maintained proficiency in Microsoft Outlook and produced and maintained spreadsheets and charts in Excel.Ensured that AV equipment was issued, operational, and properly returned.Updated the FERC TV Scroll with upcoming events, hearings and conferences.Operated installed AV console equipment to support Commission and Hearing Room requirements.Functions included live video recording and playback, monitoring controlling mounted video cameras in various locations, routing video and audio signals to various locations and controlling feedback.Provided backup support to Conferencing Services, Dispatch and or other tasks as required.Communicated both orally and in writing with management as required and maintained liaison with customers and clergy on getting the tasks done.Maintained established manual and web based records and filing systems.Met established administrative support goals and objectives.Duties included but not limited to preparing mailing labels and envelopes, assisted with the preparation of weekly and monthly reports, monitored time and attendance records within the division, maintained the office calendar, faxed or mailed distributions, and screened calls and revised and drafted reports, correspondence, and charts for grammar and spelling errors.Responsible for foreseeing and preventing mishaps, confusion, and delays with the many elements involved in the work order, and immediately took charge and addressed challenges when necessary.Managed the office activity shared electronic mail box for appointments, vacations, and absences of the professional staff.Served as an assistant to childcare provider caseworker, handling all clerical duties that were assigned.Acted as backup secretary and receptionist.Duties included but not limited to answering telephone call inquiries, reviewing incoming mail and greeting guests prepared Excel spreadsheets to accommodate information for schools within the office screened applicants for Fee Subsidy Program or waiting list determined eligibility of applicants for child care referrals created cases and updated information in the database system prepared childcare provider packets maintained childcare listings and monthly outgoing mail listing scheduled meetings for childcare provider training and referred new provider applicants to caseworkers.Tracked projects and monitored their progress maintained records of potential projects and tracked progress for each advised the Caseworker on status.Provided information to and obtained material from potential customers and other vendors. EducationAssociate Degree Candidate Business Administration,Expected in-College of Southern Maryland-,GPA Status- Technical and Computer SkillsWordPerfect Windows XP Microsoft Office Works, Lotus Notes, Lotus 123, Excel, Word, Fire Fox, Adobe, Remedy, Kronos, SharePoint, Apple, Justice Information System (JUSTIS), and Justice Detainee Information System (JDIS). Recognized as a technical authority and advisor consultant to HQDA management, military departments, other DOD and DOJ agencies, and industry. Ability to direct the development and design of large complex systems.  SEP  Cloud and Things is a leading provider of IT solutions in the public sector. We are dedicated to delivering results and solving complex challenges for our clients. We are looking for individuals who are passionate about making a difference in the world, who are driven by a sense of purpose, and who are committed to excellence. Our team thrives on collaboration, innovation, and delivering high-quality projects that have a significant impact on the public sector s IT landscape. We are seeking experienced Business Analysts for Level III positions with a strong background in leading complex projects and a focus on system requirements analysis. As a Business Analyst, you will play a crucial role in understanding business needs, gathering requirements, and contributing to the successful implementation of projects. You will collaborate closely with cross-functional teams and assume a leadership role to ensure that project planning, design, and delivery align with business objectives. DutiesLead and participate in requirements gathering sessions, facilitating discussions to capture client-focused needs.Analyze gathered requirements to identify key insights and prioritize system requirements for continuous integration and deployment.Utilize your expertise to validate and document system requirements that align with best-fit technology solutions.Manage and identify system requirements with a focus on areas such as eligibility, enrollment, case management, payment, claims, and recoupments.Document system requirements for mainframe modernization projects across multiple complex functional domains.Conduct thorough business process analysis and optimization within technology environments, documenting current As Is states and proposing innovative To Be states.Develop comprehensive requirements documentation, including use cases, screen prototypes, and specifications, adhering to established templates and using tools like Blueprint Storyteller.Facilitate meetings and workgroups to foster collaboration and ensure a comprehensive understanding of requirements. Basic QualificationsAt least 7 years of experience on complex projects, with a minimum of two (2) years in a leadership role as a Business Analyst.At least 7 years of client-focused business and requirements analysis experience, including leading requirements gathering sessions and preparing technology proposals based on elicited requirements. Preferred SkillsProfound experience in managing, identifying, documenting, and validating system requirements in areas like eligibility, enrollment, case management, payment, claims, and recoupments.Expertise in identifying, documenting, and validating system requirements within mainframe modernization projects encompassing multiple intricate functional domains.Strong aptitude for business process analysis and optimization in technology environments, with an ability to document As Is and To Be states.Extensive proficiency in creating comprehensive requirements documentation, including use cases, screen prototypes, and specifications, using tools like Blueprint Storyteller.Demonstrated capability in facilitating meetings and workgroups to enhance collaboration and requirement understanding. Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.