Career OverviewOver 5 years of experience in a technical support role, electro mechanical maintenance, IT, and customer service, Exceptional in troubleshooting, installation, configuration, and desktop hardware support, OS support for ATM s. Proficient in the installation of customer proprietary software on different PC s. Performed preventive maintenance on equipment when performing site visits. Provided technical support and training for other technicians within the company across the country as well as customers. Knowledge of LAN WAN and printer network setups. Knowledge of Active directory user setup. Strong attention to detail. Very well organized and able to escalate to the proper channels on issues that need more resources. QualificationsMS Win 2000, XP, 7, and 8.1Other Applications MS Office Suite 2003 2007 and 2010, Excel, Word, Power Point, Outlook Desktop Support, TCP IP, DNS Configuration, Network setup, Pinging, LAN WAN Configuration, PC hardware and operating systems maintenance and troubleshooting, Network Security, Able to provide tech support over the phone, Familiar with servicing printers. Strong analytical skillsProficiency in TCP IP protocolsExcellent problem solving skills Work Experience09 2011toCurrentData AnalystC.H. Robinson Worldwide, Inc. Omaha,NE,LEAN trained on process improvement for developing new GEN paperwork process.Currently analyze data for changes, adds, and deletes onto the transaction switch.Verify to make sure all data elements related to their account is correct prior to the system change.Also provide technical support to ATM clients and vendors.Help customers trouble shoot minor issues with their ATM s to minimize down time.Also provide hardware and software support to customer vendor to help resolve technical issues.Managed network platform conversion for ATM clients from one processor to another migrating 1,000 terminals in 6 months.Also provided support for ADA compliance standards for all ATM clients.08 2008to01 2011Field Service ManagerDish Network Corporation Spokane,WA,Managed 37 technicians between Texas and Oklahoma.Assisted with 7 ATM software and hardware upgrades for financial institutions.Provided customer support for ADA compliance standards.Also performed upgrades from software to hardware to make ATM s ADA compliant.Provided tech support for both customers and technicians across the country.Performed work load balance between other technicians with my service area.Prioritized service calls to meet customer SLA s Hired and trained new staff when necessary.Traveled to other areas for tech and customer visits or to provide support on ATM s that have been down for long periods of time.Met with area tech leads every other week via conference calls to discuss any issues or changes coming to any of the areas.03 2008to07 2008Customer Service TechnicianAmetek, Inc. Warrendale,PA,Performed software and hardware maintenance on Wincor ATM s.Used diagnostic software on PC s to troubleshoot hardware issues on ATM s to help pin point where errors could be found.Performed PM s on ATM s when time permitted to prevent calls backs.03 2005to03 2008Sr Field Customer Service EngineerHyperoptic Field,KY,Provided leadership to technicians in the Houston area and other areas that didn t have any leadership.Helped hire and train new technicians across the country.Help support 6 hardware and software upgrades for financial institutions.Provided tech support for both customers and technicians across the country.Prioritized service calls to meet customer SLA s.Traveled to other areas for tech and customer visits or to provide support for on ATM s that have been down for a long period of time.Performed PM s on ATM s and their PC s if time permitted to prevent call backs.02 2004to03 2005Customer Service EngineerTecniflex City,STATE,Serviced bank pneumatic tube systems for financial institutions.Serviced safe electronic and mechanical locks.Opened safety deposit boxes for financial institutions when requested.Performed PM s on safe doors every 6 months.Serviced ATM machines and PC s. Education and TrainingExpected in1996totoAssociates Applied Science Electronics EngineeringItt Tech,Houston,TxGPA Applied Science Electronics EngineeringExpected in2017totoBachelor of Science Information SystemsUniversity of Houston Downtown,Houston,TXGPA SkillsADA, ATM, balance, hardware upgrades, hardware, conversion, clients, customer support, DNS, doors, financial, LAN, leadership, mechanical, Excel, MS Office Suite, Outlook, Power Point, Win 2000, Word, Network setup, Network Security, network, Operating Systems, PC s, PC hardware, printers, process improvement, safety, SLA, Spanish, switch, TCP IP, technical support, tech support, software support, Desktop Support, phone, troubleshoot, troubleshooting, upgrades, WAN  SEP  DescriptionWe are seeking a Software Engineer who excels in front-end development and possesses profound expertise in WordPress. Our ideal candidate is well-versed in technologies such as HTML, PHP, CSS, and JavaScriptjQuery. With at least two years of hands-on development experience, you should have a robust portfolio that reflects your technical prowess and innovative solutions. Personal SkillsDetail-Oriented Your meticulous attention ensures nothing slips through.Communicator Clear and effective in both written and verbal exchanges.Problem Solver You thrive on overcoming challenges and finding solutions.Self-Starter Proactive and driven in all you undertake.Team Spirit You value collaboration and collective achievements.Creative Thinker Fresh and innovative approaches are your forte.Positive Energetic Your enthusiasm resonates in your work and attitude.Organized Multitasker Skillfully manage tasks, always prioritizing for optimal results and meeting (or exceeding) deadlines.Learner Contributor Eager to learn, grow, and make a meaningful contribution.Trustworthy Discretion and reliability define you. Responsibilities Build and maintain user-friendly, attractive professional websites.All websites we design are cross-browser compatible and responsive across all devices. Sites are designed to be easy-to-use for both clients and site visitors. Code should be clean and optimized for performanceload times. All websites are built with security, performance, and SEO (Search Engine Optimization) in mind. Website changesupdates are routinely made to websites hosted on our server. Create unique features, plugins, or scripts that help achieve client requests or goals.From time-to-time, we work on developing new web applications for specific use-cases or for ourselves to release a new productservice.Provide Technical Support for our clientsWebsite editing, email setupmanagement and any other productservice we offer support on the technology-side of business. Must be able to provide support in a timely, professional, and caring manner and problem-solve to find a solution.Provide Technical Support IT Infrastructure for our team membersIf applying for this job, you will likely have a deep understanding of technology, so we rely on our Software Engineers for internal technical support and infrastructure improvements.Write maintain instructions for client and internal operationsWere constantly working on improving our internal knowledgebase. If hired, you will be required to routinely update, add, or remove code scripts that you have found or developed for certain use-cases. This helps improve our accuracy and saves time for our other developers and team members. In addition, we expect you to write detailed and easy-to-understand instructions to our clients.Ability to assist with server management Software UpdatesMonitor server notifications (for both websites and server), attacks, and other serverwebsite reports. Ability to resolve attacks quickly and accurately or reach out to our server support team for assistance. We may expect you to do serverwebsite maintenance and updates to actively prevent malicious attacksinjections and to improve experience, and performance overall. SKILLS AND EXPERIENCEWhile the list below highlights a range of desired skills and experiences, not all are mandatory. We re interested in candidates who bring a mix of these abilities and are passionate about growth and learning. 2 4 year degree or equivalent work experience or certifications.Willingness to participate in regular, ongoing education and to apply new skills to keep up-to-date with the latest standardsmethods.Deep understanding in programming, markup, and styling such as HTML, PHP, CSS, JavaScriptjQuery. Knowledge in React.js or other modern JavaScript Library frameworks is a bonus. Clean, performance-optimized code writing is a must.Strong understanding of conditional logic.Experience with form builders like WPForms.Familiarity with version control systems such as GitHub.Up-to-date with latest security standards.Knowledgeable in current Search Engine Optimization standards.Basic understanding of Apache servers (cPanel), MySQL Databases, and VMWare systems.CDN (Content Delivery Network) management.Experience with WordPress, Elementor, and WooCommerce.Familiarity with design tools like Adobe Illustrator and Photoshop.Proficient with Google Products such as Page Speed Insights, Google Analytics, and Google Workspace.Experience with Operating Systems Windows, Mac, iOSAndroid.Adept with modern browsers including Chrome, (Chrome) Dev Tools, Firefox, and Safari.Customer Support Help Desk experience is a plus.Demonstrated passion and excitement for technology and website development, with a keenness to learn and adapt.Creativity and design skills, with an emphasis on User Experience.A flexible self-starter able to manage multiple fast-moving projects and rigorously follow processesguidelines.