ExperienceSystem Services Representative, Data Center Engineer,01 2015-PresentBridger Steel Evansville,WY,Hired and trained by IBM to perform multiple tasks including hardware break fix, warranty repair in a multi-vendor environment.I am responsible for setting up, coordinating, and monitoring the operation of server equipment at two Delta Airline datacenters located at the airport.I run diagnostic tests to detect machine malfunctions.Independently handle high impact, critical tickets incidents.I use my connectivity skills to connect to the servers management port with SSH or Telnet.Other duties include but not limited to the following Rack, stack, cable, configure, and provision servers.Perform installation of wiring, patch panel cables, network switches, hubs, and KVMs.Deploy Cisco Layer 2 3 networking equipment.Install upgrade replace de-install servers, devices, and network components.Resolve issues.Execute planned changes.Use ServiceNow to follow change management requests until completion.Be accountable for ensuring a high level of client satisfaction with service delivery.Perform required site inspections.Perform audits.Problem analysis and remediation.IT Manager,01 2012-01 2014City Of Atlanta City,STATE,Hired by City of Atlanta to ensure reliability and availability of City of Atlanta data centers.Provided ongoing identification, diagnosis, and resolution of issues for users and City departments.Collaborated with internal teams and vendors at all technical levels to troubleshoot and resolve issues.Managed Windows Update Services for enterprise wide patches and security updates.Provided Exchange 2003 and 2010 administration.Upgraded, maintained and installed servers and switch equipment.Provided server searches for open records act requests and litigation discovery searches.Involved in domain migration.Installed and maintained the security system for new and existing Windows servers.Proactively monitored production systems with a sense of urgency when issues arose.Worked with enterprise network load-balancers, Juniper, Palo Alto and Cisco devices.Experience working with multiple server hardware platforms, including IBM, Dell, Sun, EMC, and HP.Performed data center security monitoring.Successful city-wide migration of Windows XP to Windows 7.Successfully implemented security software for City of Atlanta open records requests.Remote System x Server Technical Support Specialist,01 2003-01 2012IBM City,STATE,Hired by IBM to ensure reliability and availability of servers for IBM customers.This role participates in remote technical support of IBM hardware and software products and or systems and include the following Provided remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.Provided answers for general usage and operation questions.Provided problem determination problem source Identification.Reviewed diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).Identify known defects and fixes to resolve problems.Identify suspected defects and engage development teams to assist in resolution.Helped with questions regarding product documentation related to the supported products.Interpreted online manuals regarding IBM code and application interfaces.Collaborated with other support centers and business units to provide seamless problem resolution.Demonstrated proficiency in the hardware and software platform supported by maintaining applicable technical certifications.Provided technical support service delivery within established guidelines demonstrating soft skills and technical skills that contribute to client satisfaction.Demonstrated excellent oral and written communication skills.Acquired industry certification and skills training.Exceeded customer satisfaction and case resolution metrics.Supported product lines including eSeries, xSeries, Intellistation, Blade Center, AIX, iDataPlex, fiber switches (QLOGIC, Emulex, Cisco, Brocade), Quantum tape backup libraries.Provided additional support for FastT, DASD, fiber channel, cabling, ServeRAID Manager, and management processors. EducationAssociates of Applied Science Degree Cyber Security,Expected in2011-Chattahoochee Technical College-Marietta,GAGPA Status-Cyber SecuritySecurity Certified Professional Network Certified Professional Server Certified Professional A Certified Professional Cisco Certified Technician ,Expected in--,GPA Status-Blade, eSeries, xSeries, AIX, NAS, SAN Certified ,Expected in-IBM University-,GPA Status- SummaryCommitted to ongoing professional development with CompTIA A , Network , Server , and Security certifications. Also, extensive academic training in network administration tracking, intrusion detection, firewall configuration, OS administration, cloud computing. High level of technical proficiency with network utilities. Master level of providing upper-level support to management. Master level of providing remote troubleshooting support to ensure continual operations of critical customer network systems. Master experience in fast-paced, high volume call environment, with 12 years experience supporting IBM xSeries, Blade Center, Lenovo, EMC, AS400, DASD, fiber, NAS, SAN, RAID, network appliances, and tape library products. Exceptional root cause analysis skills. HighlightsMS Server 2008, MS Server 2012, MS Windows 7, MS Windows 10, VMware, Redhat Enterprise, UNIX. Networking TCP IP, SSL, TLS, SSH, Telnet, FTP, HTTPS, DHCP, DNS, WPA2, Ping, Tracert, TACACS , Kerberos, RADIUS, RAS, NAS, IDS IPS, Firewalls. Tools Applications Solarwinds, WireShark, Snort, Tera Term, PuTTY, MS Windows Security Templates, MS Windows Security Update Service, Microsoft Exchange 2003 2010, MS Windows Active Directory, LDAP, Terminal Services, MS Windows Access Control, MegaRAID, Microsoft Office, Lotus Notes, Visual Basic 2010. SkillsA Certified, Active Directory, AIX, tape backup, cables, cable, cabling, change management, Cisco, Cisco Certified, excellent oral, hardware, client, customer satisfaction, DASD, delivery, Dell, DHCP, diagnosis, documentation, DNS, Firewalls, FTP, HP, hubs, IBM, IBM hardware, IDS, LDAP, litigation, Lotus Notes, Access, Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, MS Windows 7, MS Windows, Windows XP, migration, Enterprise, NAS, Network, Networking, Problem analysis, problem resolution, processors, RAS, Redhat, SAN, SSH, servers, SSL, Sun, switches, switch, TCP IP, technical support, Technician, Telnet, troubleshoot, troubleshooting, UNIX, upgrade, Visual Basic, wiring, written communication skills  SEP  Position Title Senior Construction Accountant (Req 116) Location Fresno, CA Date Posted 08082023 Pay Range 82,000 - 118,000 Position Description Job Summary Responsible for maintaining financial records and ensures that financial transactions are properly recorded. Verifies the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger. Prepares complex balance sheets, profit and loss statements, and other financial reports. Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Essential Duties and Responsibilities Essential duties and other responsibilities include but are not limited to the following Ensures accurate and timely reporting of all financial data in accordance with GAAP.Monitors revenue and expenses while coordinating collection, consolidation, and review of all financial data.Verifies the accuracy of all job costs as well as reconciling all subsidiary ledgers to the general ledger. This includes accounts payable and receivable, cash management, equipment and payroll.Prepares monthly and annual reports on expenditures and implementing corrective actions when necessary.Prepares monthly Work in Progress Schedules.Develops and maintains systems of control for accounting transactions.Creates, audits, and maintains effective chart of accounts and ensure costs are coded accurately.Performs monthly closing of all assigned accounts ensuring detailed and accurate reconciliations are documented and filed for all balance sheet and income statement accounts.Manages expense allocations from various departments and ensures accurate account coding.Obtains and maintains a thorough understanding of the financial reporting and general ledger structure.Manages all aspects of financial and accounting systems and processes including compliance, AP, AR and revenue accounting, payroll, fixed assets and general ledger functions, and internal financial reporting.Supports audit requirements including internal, external, and compliance audits.Assists with special projects as requested by Controller and CFO.Assists the accounting department and outside vendors to ensure financial accuracy, cost control and reporting.Preserves confidentiality of sensitive information. Position Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Required Education and Experience A Bachelors degree with an emphasis in Accounting. 7-10 years of professional accounting experience within the construction industry. Ability to identify and resolve complex issues. Advanced knowledge of Microsoft Office (Word, Excel, and Outlook). Knowledge of Viewpoint Construction Software Excellent oral and written communication skills. Certificates, Licenses, Registrations A valid California Drivers License Physical requirements Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel reach with hands and arms and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift andor move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office Environment The noise level in the work environment is usually moderate. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.