SummaryResult-oriented software engineer with 18 years of IT industrial experience in software development life cycle and database systems. Strong learning, analyzing, problem solving and troubleshooting skills. Proven track record in designing, developing, coding, testing, supporting, debugging, and configuring complex, distributed databases and application programs and ability to manage multiple projects and tight deadlines. Team oriented, cooperative, able to function effectively as team player and alternatively work independently to achieve objectives. Dedicated professional with strong work ethic demonstrating high degree of commitment and willingness to assist team members. Exceptional FICO Credit Score - 824 (as of November 2017) SkillsOracle PL SQL, C C , Sybase iSQL, database performance management, large-scale database systems, data analysis, database application support, Object Oriented Programming, Revenue Management System ExperienceSenior Software Engineer,05 2009to11 2017Peraton Philadelphia,PA,Developed and implemented monthly revenue and margin analyzing and estimating system.Work includes importing and processing CDR data, writing stored procedures, tuning complicated queries, and resolving data exceptions.Took full responsibility of Monthly Traffic Invoicing Process ( 6M revenue).Work includes parsing complex formats of CDR data, analyzing traffic types, optimizing performance for very large tables, fine tuning complicated queries and stored procedures, researching and investigating difficult billing issues.Optimized running time from many days with constant supervision to hours with no intervention.Managed having comprehensive and in-depth knowledge of invoicing process.Developed and implemented invoicing software to utilize Firewall data, calculate and present information depending on various plans, identify specific traffic types and ports in order to speed up month end process of invoice run.Implemented special program (split billing) replacing manual process to reduce 40 hours monthly labor cost.Worked with Finance and Billing to resolve customer invoicing and billing issues.Oracle PL SQL Developer Contractor,04 2008to12 2008Maxeon Solar Technologies, Ltd. Anaheim,CA,Started MEDAI s new project PinPoint Review designed to provide hospital with forecasting to indicate that patient has the characteristics of having less than favorable outcomes during an admission.Analyzed customer data, creating Oracle schemas, tablespaces, tables and indexes and loading data based on business logic and project guidelines.Wrote SQL scripts, PL SQL procedures, functions and packages for critical measures.Used Oracle Enterprise Manager and SQL Navigator to maintain and monitor database performance.Advanced Technical Support Engineer,01 2007to03 2008SYMANTEC CORPORATION City,STATE,Provided technical support for Symantec Application Performance Management (APM) System by communicating with customers and partners for plan of action, using available tools to investigate, troubleshoot, diagnose, document, and resolve customer issues.Coordinated, analyzed, tracked, resolved and responded to 10 customer cases per week and received excellent customer service satisfactory award in customer survey.Installed, customized, configured Veritas i3 systems and resolved problems for various Oracle database management and performance issues through Phone Webex support.Advised and directed customers tuning Oracle databases to prevent and or resolve any performance problems.Senior Programmer Analyst Technical Support,08 2004to12 2006WALT DISNEY WORL City,STATE,Developed and implemented supporting standardized operational scripts for Nightly Batch Processes for Disney Cruise Line Revenue Management System (DCLRMS) using Oracle PL SQL, Perl, and Unix Shell Scripts.Monitored, maintained, troubleshot, updated, modified, and expanded existing applications and Import Export databases for Disney Data Warehouse.Performed installation of Application Servers and Databases for DCLRMS and deployed configured server side Java, Servlets, JSP s and database environments and client side user interface and database configurations.Analyzed inspection data to confirm operational efficiency.Performed 24 7 on-call for DCLRMS to provide technical support and advanced services to business users.Created and migrated all database objects through various development, testing, and production environments.Performed validation of nightly batch outcome including the testing and debugging of data discrepancies, application and forecaster errors.Supported and Performed complete QA testing circle for DCLRMS.Software Systems Engineer Programmer Analyst,04 1997to06 2004VERIZON MCI WorldCom City,STATE,Delivered exception-reporting system for company s critical network inventory systems.Analyzed and designed system functional specifications, implemented and unit-tested C classes, Oracle PL SQL and Sybase Transact-SQL code, and CGI interface.System reclaimed equipment and improved data integrity in company s several network inventory and equipment systems.Project resulted in cost avoidance and labor saving of over 1.9 million dollars for company.Updated and enhanced adapter and server of Translations Provisioning System (TPS), company s critical logic inventory database system.Reviewed detail data mapping design, added modified multi-threaded, CORBA C IDL and database communication transaction code.New release increased automation support of service orders for MCI Advantage Product and Time Warner network systems, which significantly reduced company s operating budget.Created data synchronization of Siemens switches for TPS with near real time view of switch data.Designed and developed data mapping, remote transaction, and performance tuning.Implemented C classes, complex PL SQL packages, stored procedures, triggers, and functions for large-scale data transactions.Project accomplished during very stressful time while losing company s reference sources and resulted in greatly reduced data discrepancy among company s several network inventory and equipment systems.Designed and implemented Tuxedo Client Server, Queues, multi-service communications, C classes, PL SQL and Transact-SQL code.Setup Tuxedo developing and testing environment and domains configuration.Designed, developed, and implemented tools for creation of PL SQL stored procedures that greatly increased the quantity of code that could be produced.Project greatly reduced company s labor cost.Implemented gateway server Service Request Processor (SRP) for Automatic Service Activation Program (ASAP) system that enabled real-time activation of telecommunications services.Designed and implemented C classes, database communications, and stored procedures.Participated in development of Trouble Reporting System (TRS) for BroadBand Operations Support System. Education and TrainingM.S. Degree Computer Science Electrical Engineering,Expected in07 97toUniversity of North Texas-Denton,TexasGPA Computer Science Electrical Engineering GPA 3.6 4.0M.S. Degree Physics Electrical Engineering,Expected in02 87toShanghai Jiao Tong University-Shanghai,GPA Physics Electrical EngineeringB.S. Degree Physics,Expected in07 82toShanghai Jiao Tong University-Shanghai,GPA Physics SkillsC , Client Server, network systems, data analysis, Data Warehouse, database management, debugging, estimating, Firewall, forecasting, inspection, Invoicing, Java, JSP, Oracle Enterprise Manager, Oracle, Oracle PL SQL, PL SQL, Perl, Siemens, SQL, Sybase, Symantec, technical support, telecommunications, Transact-SQL, Unix Shell Scripts, user interface, validation  SEP  Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Software Engineering Manager do at Fiserv?Fiserv is looking for a Software Engineering Manager to join our Core Acquiring Front End engineering group within Fiservs Global Business Solutions (Payment Acceptance) business.You will be joining an organization responsible for mission critical platforms that support our payments acquiring business. We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.This fast-paced online transaction processing environment requires a passionate critical problem solver who can balance platform stability and resiliency along with modern engineering practices and solutions. What you will do Manage cross-functional engineering teamsHands-on engineer pickup stories, code reviews, and support production End-to end platform owner and engineer design, build, and support resilient services solutionsPartner with business owners to define platform roadmaps and scope for initiatives featuresDrive prioritization of technical investment on in-scope platformsDesign performant, efficient, effective, and reusable technical solutions (partnering with architecture)Provide thought leadership across acquiring enginesPartner effectively with DevOps, Production Support, and peer platform teams What you will need to have 15 years of experience in software engineering roles using C and Java10 years of experience leading high-performing software engineering teams5 years of experience in financial services or payments processingAbility to clearly communicate with executive leadership What would be great to have Bachelor s degree in computer science, engineering, or equivalent work experienceExperience in AIXExperience building solutions in public cloud (AWS, Azure, GCP) Perks at work Were FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. What you should know about us Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.