Career OverviewSeeking a Network Support position in a progressive firm where I can utilize my skills, experience and creativity to further the productivity. 8 years of experience in the area of Networking, Cisco routing and switching Experience on Cisco Catalyst 2900- 6500, 8960 series switches and Cisco 1800-7200-12000 series Routers. Knowledge and troubleshooting in data communication protocols and standards including TCP IP, IEEE 802.3, Protocols OSPF, MPLS BGP, MPLS and IPv4 IPv6. Support and trouble shooting of VLAN s including operational knowledge of spanning tree protocol (STP), VLAN trunking, inter VLAN routing Knowledge in T1 E1 T3 OC 12 OC48 technologies and leased lines. Strong analytical skills in both the technical business arenas Excellent problem solving skills, highly motivated, detailed oriented adaptable Strong interpersonal, organizational communication, customer focus presentation skills. Professional, Team-player, Multitasking, Reliable, Valid US Driver license, US Citizen QualificationsGuest servicesInventory control proceduresMerchandising expertiseLoss preventionCash register operationsProduct promotions Work ExperienceNetwork Support Engineer,02 2013to02 2016Interactive Brokers Llc Chicago,IL,Support 24x7 data network center, monitor network performance, manage and maintain Cisco IOS, IOS-XR and JunOS hardware.Analyzing complex network issues and routing problems consisting of Cisco 12K, 8800, 8600 and Juniper M320, T640 through the use of alarm and Remedy ITL BMP ticketing systems.Troubleshoot and resolve network and customer problems like card errors, routing issues, Trunk failures, and hardware and software failures and provide reason for outage.Provide consultation and training to the new employee to understand the network.Maintaining network equipment s by configuring, swapping defective cards and upgrading hardware and software firmware.Create Cisco and Juniper cases (SR and JTAC), update required captures perform Return Materials Authorization procedure (RMAs) to find problem resolution.Support layer 2 and layer 3 platforms using, troubleshooting and configuring mainly ATM, frame relay, BGP and OSPF troubleshooting and configuring Troubleshooting network link device hardware configuration issues, isolating the problem, fixing the problem Troubleshoot, tracing, loop back testing of links to locate the physical issue.install, configure and support large scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment Suppressing alarms before replacing optics, line cards, sup cards.Contractor,08 2012to10 2012Hcl Technologies Ltd. Adams,WA,Provided Tier-3 supports for Verizon Wireless customers business for isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless network using WWAN (LTE, CDMA) technology.Troubleshoot and resolve service impairments in roaming, transport services, network hardware software faults, translations, and voice data network elements.Isolation and resolution of wireless voice and data faults includes network element performance to resolve service impacting conditions.Used data network elements and protocols TCP IP, OSI, Frame relay, ATM, X.25, SS7 and different wireless technologies (1X, 3G, EVDO and LTE).Used Remedy ticket system and M-TAS, Real Time Tool, MARS, Net Geo tools.Worked closely with NOC, System performance and RF Engineer team for highly escalated issues.Network Support,01 2011to08 2012Cox Enterprises Kingston,GA,Monitor the network.Provided I.T.support basic system level to medical offices.Provided network support during new installation and provisioning of Equipment and Infrastructure.Call out outages, worked networked trouble tickets, worked with vendors and local global Telco.Focus on monitoring customer location uptime, provide immediate support to address and network quality Effectively communicated status to customers and internal staff and management team.Defined hardware systems configuration and recommendations ongoing projects Some experience with Juniper equipment with routers switches Double check duplex mismatch on Cisco switches.Checked Bandwidth and usage of BW.Detecting a failure using HSRP.Failover CEs if needed.Documentation of trouble resolution through the use of trouble ticketing system Running scheduled Virus Checks Updates on all Servers Desktops Conduct meetings with vendors.Assisted in the training.IP Support Engineer,09 2006to08 2010Albertsons Company Inc. Ellensburg,WA,Participated in 24 x 7 incidents, NOC GSC environment Level 2.Supported and maintained WAN network operations for over 25,000 customers by strict SLAs.Circuit break-fix.Layer 1, 2, and 3 support.Call out outages to local global Telco, worked networked trouble tickets.Used BGP and Ping remote site for connectivity and latency Associated with circuit provisioning and test turn up during order delivery intervals as per service order or commissioning.Assisted Thomson Reuters Financial customers with line issues to complex routing and migration issues within Radianz and recent MPLS network globally (in Asia Pac, Europe, Latin America Canada).Responded in a timely manner to Outages, took ownership, and resolved customer troubles maintaining an MTTR of 2-8 hours.Assisted with circuit provisioning and test turn up during order delivery intervals as per service order or commissioning.Proactively monitored clients connectivity to the BT network including connections over frame- relay private line DS1 DS3 E1 E3 with strict attention to traffic impedance and packet loss.Supported Cisco equipment (1800-3800, 7200) switches (1800-6500), protocols BGP and MPLS.Performed troubleshooting with telecommunication entities across the globe to isolate network issues via loop and BERT testing, Pinging clients thru their firewalls for user connectivity issue Managed communications with all escalations level to ensure optimal resolution and minimal network outage time for customers.Managed dispatches of Cisco, Dimension Data, Unisys and Fujitsu and local Telco to visit customer sites for onsite equipment repairs replacement.Troubleshoot, tracing, loop back testing of links to locate the physical issue.Worked with both internal resources and 3rd party vendors to fix cabling issues.Tracking, maintaining and updating asset inventory of defective and replacement parts.Complete ownership and follow-ups to resolve the issues till the task closure.Deployment Technician,06 2006to09 2006Pfizer City,STATE,Contracting for CompuCom at Pfizer to rollout about 1500 computers Scanned users computers (desktop, laptop, network drive and mail) and deploy all the data for legal matters.Updated network and shared drive manage all data files and assisted Project Manager.Administered and implemented user defined configuration.Backing up and restoring user data.Supervised and troubleshooting data transfer across the Network.Troubleshooting Software, Hardware and Network issues.Answered client concerns for network related problems. Education and TrainingM.S Telecom Wireless Management,Expected inMay 2012toSTEVENS- The of Institute-,NJGPA Telecom Wireless ManagementB.S Internet Technology,Expected inJune 2006toBloomfield College-Bloomfield,NJGPA GPA 3.5Internet Technology GPA 3.5Graduate Certification in Wireless Network Management ,Expected inMay 2012toSTEVENS-Hoboken,NJGPA Skills3G, ATM, basic, BGP, cabling, Cisco IOS, Cisco, hardware configuration, Hardware, consultation, client, clients, data transfer, delivery, Desktops, Documentation, Engineer, Financial, firewalls, Focus, Frame relay, frame- relay, Hindi, inventory, Latin, legal, MARS, Materials, meetings, mail, migration, Network Management, network hardware, network support, Network, OSI, OSPF, problem resolution, protocols, quality, Real Time, repairs, Reuters, routers, routing, Servers, Spanish, SS7, switches, Cisco switches, TCP IP, telecommunication, translations, Troubleshoot, Troubleshooting, Unisys, upgrading, Urdu, voice and data, WAN, X.25  SEP  Our Client, an Innovative Company, has spent the past decade focused on the design and development of advanced technology for commercial applications. As they prepare for the next phase of their journey, they are in search of an accomplished and skilled Electrical Engineering Manager to join their team. In the role of Electrical Manager Director, you will play a pivotal part in overseeing comprehensive electrical systems architecture. Your responsibilities will encompass providing expert technical guidance for product design elements, fostering collaboration with various teams, and seamlessly integrating components into a unified system. Reporting directly to the Electrical Engineering Director, you will be instrumental in devising engineering strategies, initiating new projects, and ensuring the effective utilization of technology and resources to fulfill customer demands. This is an opportunity to work in a dynamic startup environment, where your contributions will make a tangible impact. Our Client values individuals who are eager to take on challenges, voice their ideas, and be accountable for their results. If you have experience working in Electrical Architecture with specific experience in DFMEA, Lean Engineering Principles, Power Electronics, High Voltage Systems, ISO26262 Compliance, and ASPICE framework, we would like to hear from you. Responsibilities Shape complete electrical systems architecture, ensuring a robust vehicle network strategy.Develop and refine engineering strategies and processes.Provide technical direction and guidance for comprehensive product design, particularly focusing on electrical architecture.Identify emerging opportunities and spearhead new projects.Contribute to the company s core activities through a solid understanding of principles and applications.Offer leadership and accountability to ensure successful execution. Requirements Bachelor s degree in Engineering required Master s degree preferred.A minimum of 10 years of experience in electrical system development and design, including electrical component development, validation, and launch.Strong analytical and decision-making skills.Experience in electrical engineering within an automotive context, with a minimum of 8 years of experience.Proven leadership abilities with excellent communication and interpersonal skills.Familiarity with problem-solving methodologies like DFMEA, six sigma design, and lean engineering.Experience with various automotive electrical systems.Understanding of ISO26262 and ASPICE processes.Awareness of cyber security risks and solutions.Capacity to develop innovative electrical architecture solutions.Occasional travel flexibility. Location Troy, Michigan (Onsite)Term Full-time, PermanentRate 130,000 - 150,000 - Negotiable on ExperienceBenefits 15 Target Bonus Program, excellent PTO and Holiday calendar, 401K Matching, Strong Healthcare More! If you meet the above qualifications and are excited about the prospect of joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you! At Human Capital Ventures, we are committed to promoting equality and diversity in all aspects of our business. We believe in creating supportive and inclusive environments where everyone can thrive, regardless of their race, ethnicity, gender, sexual orientation, religion, age, or ability. We strongly encourage applicants from diverse backgrounds to apply for our positions.