Career OverviewI am looking forward to becoming part of a team that offers potential growth, stability and advancement opportunities. Work ExperiencePDM - Network Data Specialist II,2014-CurrentTata Consultancy Services Miami,FL,Completes the setup and maintenance of new provider information to effectively administer the operational requirements of current and new business.Completes research and suggests resolutions for more complex quality issues, and applies expanded knowledge of state-specific provider data requirements to mentor entry level team members and ensure effective administration of core business requirements.Completes Provider Data Management tasks which include but are not limited to establishing new participating provider records, processes provider roster terminations, adding network and capitation rows, and corrects data quality issues.Applies expanded knowledge of state-specific provider data requirements to mentor entry level team members and ensure effective administration of core business requirements.Works with management and team members in the provider configuration and implementation of all approved market specific or global projects to include existing market expansion, new market or business activities, acquisition activities and system design initiatives.Conducts research and analysis of complex provider data quality issues and acts to resolve them in a timely fashion.Observes trends in provider data quality issues and makes proactive suggestions for proactive resolution.Communicates with provider organizations to request and validate provider information and facilitate proactive resolution of issues.Actively maintains a positive customer relationship with the health plan staff, sharing feedback with management and identifying process improvements.Serves as a mentor for entry level team members as needed trains new Specialists and temporary associates.Meets or exceeds individual and department productivity metrics, quality, and timeliness standards as defined by department guidelines.Performs other duties as assigned or requested.Provider Services Unit,03 2012-2014Amerigroup Corp City,STATE,Under general direction, provides assistance to members, providers, or others inquiring about eligibility, claims issues, and product information or experiencing customer service problems.Determines callers needs and provides the pertinent information or researches and resolves their issue appropriately.At times, may be required to assist junior representatives on escalated issues.Provides telephonic assistance to members, providers, billing agencies and or prospective members for assigned products.Assists with benefit and eligibility explanation, claim issues, network changes, customer service issues and or terminations.Prepares correspondence, maintains phone and contact logs, and documents call details as appropriate.Identifies trends and root causes of call inquiries or issues, and recommends improvements to internal processes and training to department leadership.Understands and accurately interprets product benefits, applicable state and federal guidelines regulations, and department policies.Assesses caller s needs, makes appropriate recommendations or action, and aims for first call resolution.Resolves complex or escalated issues of callers by thoroughly researching cause of error.Customer Care Rep,03 2010-03 2012Amerigroup Corp City,STATE,Responsible for responding to either inbound inquiries or outreach calls from to potential and existing Amerigroup members and providers.Responsibilities include providing accurate information education resolution about eligibility status, benefit coverage, provider network, credentialing status, authorization referral status, demographic changes and all other non-claim issues.Function as an information source through telephonic assistance to members, providers, billing agencies, and various company department staff.Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.Interact with provider community and various departments to resolve issues involving the membership and credentialing status.Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.Assist with activities to ensure membership s continuity of care.Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls), complete health assessments for plan case management (Early Case Findings and Healthy Beginnings) and conduct membership surveys.Process complaints, following established guidelines.Maintain knowledge of state guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance. Educational BackgroundHigh School Diploma ,Expected in1995-Midlothian High School-Richmond,VAGPA Status-Accredit for Business Computer Applications, Office Administration and Basic Advance Accounting. SkillsTechnical skills in Business Computer Applications with Basic and Advanced Accounting techniques. Skills in Word Processing, Microsoft Office Excel, Spreadsheets, Data Entry, Word Optimization Search Engines Optimization, Microsoft Internet Explorer, MACESS, FACETS and EDINET.  SEP  Position Title Senior Construction Accountant (Req 116) Location Fresno, CA Date Posted 08082023 Pay Range 82,000 - 118,000 Position Description Job Summary Responsible for maintaining financial records and ensures that financial transactions are properly recorded. Verifies the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger. Prepares complex balance sheets, profit and loss statements, and other financial reports. Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses. Essential Duties and Responsibilities Essential duties and other responsibilities include but are not limited to the following Ensures accurate and timely reporting of all financial data in accordance with GAAP.Monitors revenue and expenses while coordinating collection, consolidation, and review of all financial data.Verifies the accuracy of all job costs as well as reconciling all subsidiary ledgers to the general ledger. This includes accounts payable and receivable, cash management, equipment and payroll.Prepares monthly and annual reports on expenditures and implementing corrective actions when necessary.Prepares monthly Work in Progress Schedules.Develops and maintains systems of control for accounting transactions.Creates, audits, and maintains effective chart of accounts and ensure costs are coded accurately.Performs monthly closing of all assigned accounts ensuring detailed and accurate reconciliations are documented and filed for all balance sheet and income statement accounts.Manages expense allocations from various departments and ensures accurate account coding.Obtains and maintains a thorough understanding of the financial reporting and general ledger structure.Manages all aspects of financial and accounting systems and processes including compliance, AP, AR and revenue accounting, payroll, fixed assets and general ledger functions, and internal financial reporting.Supports audit requirements including internal, external, and compliance audits.Assists with special projects as requested by Controller and CFO.Assists the accounting department and outside vendors to ensure financial accuracy, cost control and reporting.Preserves confidentiality of sensitive information. Position Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Required Education and Experience A Bachelors degree with an emphasis in Accounting. 7-10 years of professional accounting experience within the construction industry. Ability to identify and resolve complex issues. Advanced knowledge of Microsoft Office (Word, Excel, and Outlook). Knowledge of Viewpoint Construction Software Excellent oral and written communication skills. Certificates, Licenses, Registrations A valid California Drivers License Physical requirements Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel reach with hands and arms and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift andor move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office Environment The noise level in the work environment is usually moderate. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.