Professional SummaryMy objective is to incorporate my degree in biology, 2 years of pharmaceutical CRO experience and more than 3 years of practical experience as a Pharmacy Technician to secure a career in the pharmaceutical industry with an interest in participating in expanding the production and development of medications while ensuring the safety and affectivity on individuals. Skill HighlightsFamiliar FDA drug safety guidelinesExcellent telephone etiquetteFamiliar with Pharmaceutical CRO processesHave completed PPD s CRA training programExcellent customer service skillsFast learnerData EntryStrong decision-making abilityWorks well under pressureStrong problem solverTime managementMicrosoft Office proficiency Professional Experience04 2013toCurrentData Entry Administrator, Global quality and ComplianceKroger Hillsboro,OR,Responsibilities include entering in audit reports into audit database, Participated in creating training program for Incompass.Maintain several different audit trackers Participate in audits and mock inspections where admin support is needed.Completed Clinical Research Foundation trainingParticipated in project management trainingCreated a gap analysis for audits that was recognized by Jay Dixon SVP Global Quality and ComplianceBackup assistant for SVP GQ C.Familiar with audit and inspection processes.Maintain CVs for auditors and other employees on team Maintain audit documents for billable internal audits Maintain webpage and created outline for group newsletter.Everyday work includes using the following programs TrackWise (audit management tool), excel, Microsoft outlook, Microsoft office, Spotfire and Content Server.10 2012to04 2013Intern Global Strategic Proposal DevelopmentPPD City,STATE,Responsibilities include working on specific PPD databases to help co-workers with RFIsCompiled text in porter for proposals.Performed QC to ensure that information provided was accurate as well as corrected any grammar issues.Searched PPD database for information to build competing studies and competitive landscapes.Provided administrative support where needed.Pulled metrics from various PPD databases to answer RFIs and RFPs.Created Organizational charts using Microsoft Visio.Participated in the bidding process from beginning to end.Everyday work included using the following programs Microsoft excel, Microsoft office, Porter, Spotfire and etc.03 2009to11 2012Nationally Certified Pharmacy TechnicianCVS Pharmacy City,STATE,Responsibilities included effective communication with the customer and the coordination of information in order to fill each prescription accurately.Data entry, production, and customer service were just a few of everyday responsibilities.Performed inventory checks and ensured that medications were ordered and disposed as needed.Recorded medication orders called in by doctor s offices.Ensured that medications were accurately billed to the correct insurances.Communicated with insurance companies if there are billing issues.Maintained temperature log for refrigerated medications.Participated in flu shot prep. (ex filled syringes, and ensured that the drug was properly stored).Ensured that prescriptions were filed correctly to ensure smooth customer pick-up process.Participated in yearly pharmacy audits and helped where needed. EducationExpected in2012totoBachelor of Science BiologyUniversity of North Carolina,Wilmington,NCGPA Throughout all 4 years of college, worked 40 or more hours a week and also balanced 18 credit hours of courses per semester. Continuously maintained a good GPA. During the last semester of college, participated in an independent 6 month research project at UNCW s Marine Science Center. Interests AssetsI am confident that the following is a fair and accurate assessment of what I have to offer my employer. I am a quick learner with strong verbal skills as well as extremely organized and possess strong research skills. I make a great team leader yet also a very hard worker with a team focused spirit. I am able to shine during problem solving and effectively communicating with my co-workers. I am a focused self-starter with exemplary customer service and telephone skills as well as proficient at Microsoft Works, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher and any other office program needed to perform a job.  SEP  Experienced in Salesforce Industries Communications cloud.Certification a plus 10 years in SFDC 5 years of experience in Telecom domain solutioning for Quoteto Cash Architect software solutions using Vlocity, Omnistudio,Salesforce API framework, and 3rd party APIs. Solution design of custom solutions on the Vlocity platform Strong understanding of Salesforces capabilities and limitationsand can clearly communicate those to customers. Own overall architecture design and solutioning. Lead Solution discussion amp present solutions options toCustomer IT team amp Business on Guide the onsite-offshore development team in translating thesolution Architecture into an ImplementationShould have a thorough understanding of Salesforce.com projectlifecycle Experience reviewing and documenting code Knowledge on Source Control amp deployments to higher environments