Patent ID: 11972448
Assignee: WESTWOOD CAPITAL PARTNERS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 48:
49. The communication system of claim 36 wherein said processors on the first hardware data processor executing an authenticated survey rating service subsystem using data processors with programmed functionality that:
(a) receives marked survey responses from the filtering and identification protocols from one or more of the direct customer survey subsystems, the customer response service subsystem, and the comments, suggestions and concerns service subsystem;
(b) supports access of said reports by third parties involved with companies that have been given appropriate access to the reports;
(c) populates data fields on a computer database maintained by a user, third party, team member, dealer or department when said notification is transmitted to said predetermined personnel, said data fields include identification and contact information related to said customer;
(d) receives scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request, said one or more marked questions on said first survey request or said second follow-up survey request are designated in that manner by the user, team member or associate;
(e) evaluates the scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request,
(f) calculates a rating score based on the evaluation of the scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request; and,
(g) normalizes the scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request
(h) calculates an overall survey rating score from one or more customer; and
(i) transmits the overall survey rating score to one or more of selected personnel, stakeholder, shareholders.