Patent ID: 11954436
Assignee: FRESHWORKS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. The system of claim 18, wherein the set of instructions, with the at least one processor, are further configured to execute:
detecting whether an entity is animate or inanimate, wherein the detecting of the entity comprises using a data enrichment model, a name entity recognition model, and a syntactic information to identify the animate entity or inanimate entity, wherein the data enrichment model identifying hypernyms to trace a root of the entity, the root identifying the animate entity or the inanimate entity, the named entity recognition model identifying a person tag, the person tag being assigned to the animate entity, the syntactic information comprises pronouns and one or more proper nouns, the pronouns and the one or more nouns are linked through coreference links, and using the syntactic information and the coreference links, the entity is assigned as the animate entity and the inanimate entity.