Patent ID: 11962655
Assignee: WELLS FARGO BANK, N.A.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 13:
14. An electronic computing device comprising:
a processing unit; and
system memory, the system memory including instructions which, when executed by the processing unit, cause the electronic computing device to:
receive a request to perform a task on a user device;
identify a first communication channel and a second communication channel to conduct a communication session between the electronic computing device and the user device;
initiate the communication session via the first communication channel for performing the task;
based on a type of the task, determine, by the electronic computing device, whether the communication session is to be switched;
upon determining that the communication session is to be switched, prompt, by the electronic computing device, a user to switch the communication session with the electronic computing device from the first communication channel to the second communication channel;
upon receiving confirmation from the user to switch the communication session from the first communication channel to the second communication channel:
send a link to the second communication channel; and
allow use of the link to switch the communication session from the first communication channel to the second communication channel.