Patent ID: 11902470
Assignee: 8X8, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A system comprising:
a memory circuit including client-specific sets of data which respectively indicate, for each of a plurality of remotely-situated disparate client entities (“client entities”), data communications services including data-communications call routing services and parked-call services to be provided on behalf of a client entity from among the client entities;
a data-communications server, including one or more computer processor circuits and one or more data communication circuits, to
access the client-specific sets of data stored in the memory circuit,
in response, receive incoming calls involving user endpoint devices associated with respective ones of the client entities
provide the data communications services involving the incoming calls to the client entities in a manner consistent with the client-specific sets of data; and
convey for an incoming call from among the incoming calls, one of multiple call-related context indications to one of the user endpoint devices, for informing on how the incoming call (“the call”) may be processed for a change to or from a parked call status.