Patent ID: 11874732
Assignee: BMC SOFTWARE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method for training a remedial action recommendation (RAR) model, the method comprising:
receiving a plurality of source alarms and a plurality of target remedial actions;
extracting features from the plurality of source alarms and the plurality of target remedial actions;
collecting implicit feedback and explicit feedback;
storing the features, the implicit feedback, and the explicit feedback in a rated remedial action log, wherein the implicit feedback and the explicit feedback are associated with particular source alarms from the plurality of source alarms and particular target remedial actions from the plurality of target remedial actions;
processing the features, the implicit feedback, and the explicit feedback through a learning algorithm and producing a plurality of regression trees;
processing the plurality of regression trees through the RAR model; and
producing metrics from the RAR model to provide feedback and train the RAR model.