Patent ID: 11892986
Assignee: PAYPAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer system comprising:
a non-transitory memory storing instructions; and
one or more hardware processors configured to read the instructions and cause the computer system to perform operations comprising:
generating a knowledge graph having a plurality of nodes, wherein a first node of the plurality of nodes corresponds to a first user account that is under a current adjudication;
calculating a respective sentiment score of each of the plurality of nodes in the knowledge graph;
determining a plurality of paths based on the knowledge graph, wherein each of the plurality of paths comprises a set of nodes including the first node, and wherein the one or more nodes in the set of nodes are added to the path based on a determination that a similarity score between the sentiment score of a last node in the path and a sentiment score of a next node to be added to the path meets a specified threshold;
identifying one or more paths from the plurality of paths based on a ranking of the plurality of paths, wherein the ranking is determined based at least in part on the similarity score and the sentiment scores calculated for each of the paths, and wherein a second node different from the first node in the identified one or more paths corresponds to a second user account that has previously been adjudicated; and
determining the current adjudication for the first node based on at least one of the identified paths.