Patent ID: 11860722
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 16:
17. A non-transitory computer readable medium having instructions stored thereon that, upon execution by a computing device, cause the computing device to perform operations comprising:
receiving new incident data associated with a new incident of downtime or an interrupted service of one or more of a first computing application, a first computing device, or a first computing service; and
determining, by inputting the new incident data into a trained machine learning model, that the new incident is related to a first change to the first computing application, the first computing device, or the first computing service;
wherein the trained machine learning model has been trained using:
historical incident data associated with a plurality of historical incidents of the downtime or the interrupted service of one or more of a second computing application, a second computing device, or a second computing service, wherein the historical incident data, for each of the plurality of historical incidents, comprises version history information indicating one or more changes to the second computing application, the second computing device, or the second computing service which might have caused or were affected by the downtime or the interrupted service; and
change causation data indicating whether each of the plurality of historical incidents is related to a second change to the second computing application, the second computing device, or the second computing service.