Patent ID: 11948117
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. The method of claim 1, where the service feedback performance metric data comprises team availability, responsiveness, communication, or domain knowledge, and the generating service feedback performance scores for the plurality of service providers based on the service feedback metric data comprises:
calculating a normalized decision matrix based on the service feedback metric data of the plurality of service providers;
weighting data in the normalized matrix to obtain a weighted normalized decision matrix;
identifying a positive impact alternative and a negative impact alternative based on the weighted normalized decision matrix;
calculating separate distances of service provider alternatives from the positive impact alternative and the negative impact alternative; and
measuring, based on the separate distance, relative closeness of the service provider alternatives to the positive impact alternative as the service feedback performance scores of the service providers.