Patent ID: 11929968
Assignee: LEAPXPERT LIMITED
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 10:
11. A method for processing a message received from an external messaging application, the method comprising:
receiving, at an integration module coupled to the external messaging application, the message from the external messaging application;
receiving, by a central messaging module coupled to the integration module, the message from the integration module;
comparing, by the central messaging module, a target recipient of the message to identifier information of a plurality of internal user accounts to identify a match;
in accordance with identifying the match, transmitting the message to an internal user account of the plurality of user accounts corresponding to the target recipient; and
in accordance with not identifying the match after a predetermined threshold number of comparisons between the target recipient and the identifier information of the plurality of internal user accounts, transmitting the message to an administrative operator.