Patent ID: 11902041
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 14:
15. One or more non-transitory computer-readable media storing instructions that, when executed, cause one or more processors of a computing device to perform operations comprising:
receiving, from a first client associated with a first user of a communication platform, a plurality of communications between a first user account of the first user and one or more other user accounts associated with one or more other users of the communication platform;
identifying, based at least in part on communications, of the plurality of communications, sent by the first user to a second user account, of the one or more other user accounts, associated with a second user, a level of interaction between the first user account and the second user account;
determining an interaction score associated with the second user based at least in part on whether the level of interaction between the first user account and the second user account exceeds a predicted level of interaction between the first user account and the second user account;
causing display, via the first client, of the interaction score associated with the second user;
identifying a subset of communications of the plurality of communications with which at least one user of the one or more other users has engaged;
determining a first level of engagement with a first communication of the subset of communications and a second level of engagement with a second communication of the subset of communications;
based at least in part on a determination that the first level of engagement is greater than the second level of engagement, identifying one or more characteristics associated with the first communication; and
causing display, via the first client, of the one or more characteristics associated with the first communication.