Patent ID: 11935522
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. A computer readable storage device having instructions stored thereon, execution of which, by one or more processing devices, causes the one or more processing devices to perform operations comprising:
filtering, by one or more computing devices, a plurality of social media messages received from a social media scraping service based on a company name mentioned within the social media message, the filtering generating a stream of company specific social media messages, wherein the social media scraping service is configured to connect to a plurality of social media platforms to be scraped;
storing, by a content media loader, the stream of company specific social media messages as transcripts into a customer complaints database;
executing, by the one or more computing devices, a trained complaints model on the transcripts of the company specific social media messages to identify a topic associated with the company specific social media messages; and
notifying, by the one or more computing devices, a subscriber associated with the topic associated with the company specific social media messages of an enforcement action associated with the topic that is associated with the company specific social media messages.