Patent ID: 11894129
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 3:
4. A care coordination support platform (“CCSP”) computer system for coordinating care, the CCSP computer system including at least one processor and/or associated transceiver in communication with at least one memory device, the at least one processor and/or associated transceiver are programmed to:
register a senior through an application, wherein the senior inputs personal and scheduling data into the application;
register multiple caregivers associated with the senior through the application, wherein each caregiver inputs personal and scheduling data into the application;
receive input from the senior defining a first event associated with the senior, wherein the first event includes at least one of a task, an activity, and an appointment;
assign the first event to a first caregiver of the multiple caregivers based upon the personal and scheduling data of the multiple caregivers, wherein the first caregiver is assigned to assist with the first event;
create a care schedule of the senior, wherein the care schedule of the senior includes a plurality of events including the first event, and wherein the care schedule includes identifying caregivers of the multiple caregivers assigned to the plurality of events;
receive updated scheduling-related data associated with at least one of the senior and the multiple caregivers;
compare the care schedule of the senior with the updated scheduling-related data to determine a calendar conflict associated with the senior and the first caregiver;
generate, via a chatbot, an audio alert to the calendar conflict, wherein the audio alert is in natural language and describes the calendar conflict including identifying the first caregiver assigned to the first event; and
instruct a user device associated with one of the senior and the first caregiver to audibly present the audio alert to at least one of the senior and the first caregiver.