Patent ID: 11870740
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. An apparatus, comprising:
a device including at least one memory having processor-executable code stored therein and at least one processor that is adapted to execute the processor-executable code, wherein the processor-executable code includes processor-executable instructions that, in response to execution, enable the device to perform actions, including:
receiving a first plurality of phrases corresponding to a first property;
generating a first refined model, based on a first generic model and the first plurality of phrases, without additional training beyond training used to generate the first generic model, wherein the first refined model corresponds to the first property, and wherein the first generic model is trained using machine learning;
enabling a first conversation between a first chatbot and a first end user;
determining whether a value of the first property for the first end user is stored in a database; and
upon determining that the value of the first property for the first end user is not stored in the database, via the first chatbot, during the first conversation, using the first refined model to dynamically query to the first end user to determine a value of the first property for the first end user.