Patent ID: 11871308
Assignee: TAPTEXT LLC
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system for link-initiated dynamic-mode communications, comprising:
a processor and memory;
 a dynamic-link communication platform comprising a first plurality of programming instructions stored in a memory of, and operating on a processor of, a first computing device, wherein the first plurality of programming instructions, when operating on the processor, causes the first computing device to:
couple stored media content from one or more databases to an initiator ID, wherein the initiator ID is an identification marker unique to the stored media content, and wherein the media content comprises a call-to-action;
embed the initiator ID into an initiator, wherein the initiator is an interactable object and when interacted with by a mobile computing device, is configured to auto-populate a text message on the mobile computing device;
receive the text message from the mobile computing device, the message comprising the initiator ID and metadata about the mobile device;
retrieve a rule associated with the initiator ID;
execute the instructions contained in the rule;
determine an available agent;
identify the available agent's preferred mode of communication;
mask personally identifiable information in the text message;
reformat the text message to match the agent's mode of communication, wherein the agent's mode of communication is different than the text message's original mode of communication;
send the reformatted and masked text message to the agent;
facilitate the sending and receiving of any further messages between the agent and the mobile computing device; and
repeat the masking and reformatting of all messages facilitated between the agent and the mobile computing device until termination of the communication.