Patent ID: 11860945
Assignee: RICOH COMPANY, LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. An information processing system, comprising:
a terminal; and
an information processing apparatus including processing circuitry configured to:
receive, from the terminal, an inquiry from a user;
determine whether a content of the inquiry satisfies a condition for providing a response corresponding to the inquiry;
in a case that the processing circuitry determines that the content satisfies the condition, refer to information stored in a database, to generate the response;
in a case that the processing circuitry determines that the content does not satisfy the condition, perform control to switch to responding to the inquiry by an operator;
provide, to the user, the response along with options as to whether the response is a desired answer; and
in a case that the user indicates that the response is not the desired answer, switch the inquiry to the operator.