Patent ID: 11956276
Assignee: LIFEWIRE CORPORATION
Field: Medical technology (Instruments)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A computer implemented method for switching between communication platforms, the method being performed by a healthcare provider server device of a secure healthcare communication system, the method comprising:
receiving a communication switch initiation request from a user device associated with a care receiver;
transmitting an encoded message over a first communication channel to a first communication platform in response to receiving the communication switch initiation request, the encoded message including an identifier associated with a second communication platform;
determining whether an encrypted communication initiation request is received;
switching to a second communication channel from the first communication channel in response to receiving the encrypted communication initiation request, wherein the encrypted communication initiation request is generated based on the identifier;
encrypting the second communication channel; and
based on a determination that the encrypted communication request is not received, establishing a third communication channel and transmitting a communication switch request over the third communication channel to a third communication platform on the user device.