Patent ID: 11889398
Assignee: KANT AI SOLUTIONS LLC
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 11:
12. A method for managing and processing data from a plurality of public safety answering points comprising:
receiving audio data, visual data, and text data related to a plurality of ongoing emergencies being received at a plurality of public safety answering points;
comparing said audio data, visual data, and text data about said plurality of ongoing emergencies with one or more databases storing relevant data from a plurality of other emergencies using an artificial intelligence engine;
identifying a plurality of key words and a plurality of patterns among the compared data by the artificial intelligence engine;
generating appropriate audio, visual, and text output for a plurality of human operators to respond to said plurality of ongoing emergencies; and
generating continuously feedback to the artificial intelligence engine to aid in machine learning based on the generated output; and
wherein said feedback includes whether the message was correct or not, and wherein said feedback includes one or more of the following: (i) a reason why the message was correct; and (ii) a reason why the message was incorrect.