Patent ID: 11900927
Assignee: OPTUM TECHNOLOGY, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 3:
4. The method of claim 1, further comprising:
obtaining, by the computing system, third audio data representing one or more second utterances during the interactive voice session with the interactive voice system;
for each respective class of sensitive information in the classes of sensitive information:
generating, by the computing system, based on the third audio data, a second confidence score for the respective class of sensitive information that indicates a level of confidence that a second subsequent utterance of the user in the interactive voice session will contain sensitive information in the respective class of sensitive information, wherein the second subsequent utterance follows the one or more second utterances in time; and
determining, by the computing system, a second combined score for the respective class of information based on the risk score for the respective class of sensitive information and the second confidence score for the respective class of sensitive information;

obtaining, by the computing system, fourth audio data representing the second subsequent utterance;
determining, by the computing system, based on the second combined scores for the classes of sensitive information, whether to transmit the fourth audio data to the interactive voice system; and
based on determining not to transmit the fourth audio data to the interactive voice system, not transmitting the fourth audio data to the interactive voice system.