Patent ID: 11972636
Assignee: RINGCENTRAL, INC.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. A system for determining an emotional state of a user, comprising:
a memory storing a set of instructions; and
at least one processor configured to execute the instructions to:
obtain a facial expression of the user;
receive prior communication data associated with the user, wherein the prior communication data includes at least a textual communication or an audio communication;
determine a preliminary emotional state of the user based on the facial expression of the user;
assign a first importance value to the prior communication data and a second importance value to the preliminary emotional state;
determine a final emotional state of the user based on the preliminary emotional state weighted by the second importance value and the prior communication data weighted by the first importance value; and
cause to display the final emotional state to the user.