Patent ID: 11861565
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method comprising:
converting, by a server, an audio message to a text utilizing a speech recognition algorithm, wherein the audio message is received from an electronic device associated with a customer;
parsing, by the server utilizing a natural language processing algorithm, the text of the audio message to identify a service request regarding a second electronic device operated by the customer;
retrieving, by the server, a plurality of attributes of the second electronic device by connecting with the second electronic device;
determining, by the server executing an artificial intelligence model, an urgency of the service request based on the plurality of attributes of the second electronic device;
identifying, by the server, one or more providers to handle the service request based on the service request and the urgency;
transmitting, by the server, an electronic message to the electronic device comprising the one or more providers ranked based on a matching score of each provider; and
upon receiving a selected provider, generating, by the server, an appointment for the service request in a calendar application of the customer.