Patent ID: 11886509
Assignee: OPTUM SERVICES (IRELAND) LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. A system comprising memory and one or more processors communicatively coupled to the memory, the one or more processors configured to:
generate, based at least in part on metadata associated with an interaction between a party and an automated prompt system and utilizing a trained multi-label predictive model, a plurality of interaction probabilities, wherein:
each interaction probability of the plurality of interaction probabilities is associated with a particular prompt question data object of a plurality of prompt question data objects, and
generating the plurality of prompt question data objects comprises:
generating, based at least in part on a plurality of question data objects associated with one or more historical interactions and utilizing an embedding model, a vector representation for each question data object of the plurality of question data objects;
generating, based at least in part on each vector representation for the plurality of question data objects and utilizing a clustering model, a plurality of question data object clusters;
for one or more selected question data object clusters of the plurality of question data object clusters, generating a cluster-representative prompt question data object based at least in part on occurrence counts for a subset of the plurality of question data objects whose vector representations fall within the one or more selected question data object clusters; and
generating the plurality of prompt question data objects to comprise each cluster-representative prompt question data object for the one or more selected question data object clusters;

identify one or more selected prompt question data objects of the plurality of prompt question data objects, wherein each interaction probability for a selected prompt question data object of the one or more selected prompt question data objects satisfies an interaction probability threshold; and
provide at least one of the one or more selected prompt question data objects to the party during the interaction.