Patent ID: 11876666
Assignee: 8X8, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 5:
6. A method for use in a data communications server including computer processing circuitry to isolate quality or termination issues in a data communications center which includes a plurality of communication devices, each of the plurality of communication devices including circuitry for communicating data, the method comprising:
receiving from a plurality of endpoint devices of the plurality of communication devices communicatively coupled to the data communications server in the data communications center, endpoint data relating to data communications routed via the data communications server;
assessing communication issues, including data communications quality and data communications termination issues, based on the endpoint data and on server data relating to the routed data communications; and
identifying at least one zone among a plurality of zones of the data communications center associated with the communication issues based on the server data and the endpoint data, by iteratively analyzing the communications issues and at different tiered levels of common failure aspects and in response isolating the communication issues to the identified at least one zone, wherein the plurality of zones are associated with a network-based relationship of connectivity between different ones of the plurality of communication devices, the data communications quality issues are associated with timing and quality of data transmission of data communications completed between at least two parties, and the data communications termination issues are associated with data communications which are uncompleted on at least one leg of the data communications, wherein the data communications server further isolates quality or termination issues in a data communications center, by initiating a tiered fault isolation process in response to identification of at least one of: an inability to receive inbound Voice over Internet Protocol (VoIP) calls, an inability to dial outbound VoIP calls, and an inability to dial a specific area code or region for VoIP calls.