Patent ID: 11934778
Assignee: INTUIT INC.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. A system, comprising:
a memory storing computer-executable instructions;
a processor configured to execute the computer-executable instructions and cause the system to:
assign a content ID to each comment in a set of comments indicating that each comment is associated with a content item;
receive a request for a sentiment analysis of the content item, wherein the request includes the content ID;
retrieve the set of comments based on the content ID;
process the set of comments to generate an updated set of comments, wherein to process the set of comments, the processor is configured to:
determine one or more words in the set of comments match one or more keywords from a dictionary;
replace the one or more word with a generic placeholder; and
replace personal identifying information in each respective comment of the set of comments with anonymized data;

provide the updated set of comments to a natural language processing service;
receive, from the natural language processing service, a set of sentiment indications, wherein each respective sentiment indication of the set of sentiment indications is associated with a respective comment of the updated set of comments;
generate the sentiment analysis for the content item based on the set of sentiment indications;
display the sentiment analysis in a window in a graphical user interface;
receive a request to display contact information for a user associated with a first comment in the set of comments, the first comment having a negative sentiment category; and
display a message that the contact information for the user associated with the first comment is unavailable.