Patent ID: 11966884
Assignee: BANK OF AMERICA CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A method comprising:
at a computing platform comprising at least one processor, memory, and a communication interface:
receiving a maintenance action report associated with a maintenance action performed on a first computing platform;
receiving a history log associated with at least one historical maintenance action performed on the first computing platform;
receiving a status report of a current operating status of the first computing platform;
determining, based on the status report of the current operating status of the first computing platform, a success score for the maintenance action performed on the first computing platform;
storing, in the history log associated with the at least one historical maintenance action performed on the first computing platform:
the maintenance action report associated with the maintenance action performed on the first computing platform, and
the success score for the maintenance action performed on the first computing platform;

receiving a request for a suggested solution to a new problem with a second computing platform that is different from the first computing platform;
identifying from the history log associated with the first computing platform, at least one potential solution associated with the new problem with the second computing platform;
determining, from among the at least one potential solution associated with the new problem with the second computing platform, a highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform;
generating, for display, a user interface screen that comprises the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform;
filtering, from the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform, keystrokes corresponding to irrelevant troubleshooting steps that are part of the highest-ranked solution; and
sending, in response to the request for the suggested solution to the new problem with the second computing platform, a command configured to cause a maintenance action to be performed on the second computing platform, the maintenance action based on the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform.