Patent ID: 11861560
Assignee: HARTFORD FIRE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A computer-implemented method comprising:
storing, in one or more data storage devices, a plurality of data records, each data record comprising stored data, the stored data comprising: structured data and unstructured data, the unstructured data indicative of communications between two or more persons;
on a recurring and dynamic basis on a cycle, by a processor of an analysis hardware server:
extracting, by the processor, using data mining, words and phrases from the unstructured data associated with a determined set of data records for review;
applying, by the processor, to each of the data records of the set, a predictive model for determining a current-cycle score indicative of suitability of data records for forwarding to an operation system, the predictive model being configured to perform the determination responsive to receipt of one of the data records, based on review of the structured data and words and phrases extracted from the unstructured data of the data record, and assigning each of the data records of the set to one of a plurality of groups of equal numbers ordered in accordance with the determined current-cycle score;
determining, by the processor, for each of the data records in the set for which a score was determined in a prior cycle, whether the current-cycle score is greater than a most recently determined prior cycle score;
determining, by the processor, a velocity of change in group to which each data record is assigned;
forwarding to an operation system a plurality of data records selected by the processor based at least in part on the determined velocity of change in group to which a data record is assigned.