Patent ID: 11860726
Assignee: HEALTECH SOFTWARE INDIA PVT. LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 3:
4. The non-transitory machine-readable medium of claim 1, said one or more sequences of instructions comprising a classification engine for: classifying said first incident as being one of a short head incident and a long tail incident; if said first incident is classified as said short head incident, said orchestrator using said first set of remediation actions for resolving said first incident; and if said first incident is classified as said long tail incident, said one or more sequences of instructions comprising a web search module for performing a web search to determine a third set of remediation actions, wherein said orchestrator uses said third set of remediation actions for resolving said first incident, wherein each of said web search module and said classification engine is constituted of a corresponding set of software instructions.