Patent ID: 11948019
Assignee: AMAZON TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. One or more non-transitory computer-accessible storage media storing program instructions that when executed on or across one or more processors cause the one or more processors to:
determine at a dialog-driven application management service, via one or more programmatic interfaces of the dialog-driven application management service, an interruption-handling setting for one or more categories of interactions of a first application;
obtain at the dialog driven application management service a first set of user-generated input while presentation to a user of a first set of output of a first category of interactions of the one or more categories is in progress,
wherein the dialog-driven application management service is configured to listen concurrently for user-generated input, wherein the first set of user-generated input that is provided from the user is expressed in a plurality of formats during a time interval, wherein the plurality of formats include at least (a) an audio format, (b) a text format, and (c) a DTMF (dual-tone multi-frequency) format;
in response to receiving at the dialog-driven application management service a particular set of user-generated input in a first format of the plurality of formats (a) after presentation, to the user, of a first set of generated output for an interaction of the first category has been initiated and (b) before the presentation of the first set of generated output has been completed, terminate the presentation of the first set of generated output;
discard at least a portion of application state information associated with the first set of generated output; and
initiate analysis of the particular set of user-generated input.