Patent ID: 11895268
Assignee: HOME DEPOT PRODUCT AUTHORITY, LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method for operating a scalable interactive voice response (IVR) system, the IVR system comprising a plurality of IVR servers and a load balancer, the method comprising:
receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers;
responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer;
after registering the new server, receiving an IVR event;
retrieving a plurality of historical scaling events and associated scaling data;
analyzing the plurality of historical scaling events to predict a future session requirement; and
distributing the IVR event to the new server based on the predicted future session requirement.