Patent ID: 11907863
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A computer program product to support active learning, the computer program product comprising:
a computer readable storage medium having a program code embodied therewith, the program code executable by a processor to:
receive natural language (NL) relating to interaction with an automated virtual dialog agent of a dialog system, the NL comprising one or more dialog events, each of the one or more dialog events including input and output, the input comprising one more input instances and the output comprising one or more corresponding output instances or output actions;
apply the received dialogue events to an artificial intelligence (AI) learning program to:
interpret the one or more input instances and the one or more corresponding output instances or output actions, including represent the one or more dialog events in a model
identify a knowledge gap associated with one or more of the interpreted instances or actions;
measure distance between subgraphs of the model with a common node label;
leverage structure and functionality of one or more corresponding models to compare content and to determine any similarities or differences corresponding to concept relations;
provide an ontology representation of any similarities or differences corresponding to concept relations; and
dynamically generate one or more alternative knowledge items to bridge the knowledge gap; and

refine the automated virtual dialog agent in relation to the dialog event corresponding to the bridged knowledge gap to improve performance of the dialog system.