Patent ID: 11900933
Assignee: EDST, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A system for dynamic management of responses of a virtual assistant associated with management of multi-dwelling units or multi-family properties, the system comprising:
at least one memory storing instructions; and
one or more processors coupled to the at least one memory, the one or more processors configured to execute the instructions to cause the one or more processors to:
receive, from an entity, a user input indicating a question to be answered by the virtual assistant;
retrieve a plurality of responses to the question from a database of responses for virtual assistants associated with management of multi-dwelling units or multifamily properties, the plurality of responses associated with one or more properties that are included in the user input or indicated by a profile associated with the entity;
provide a user interface (UI) that indicates the plurality of responses in ranked order based on corresponding priorities;
receive a user-selected response based on providing the UI, the user-selected response comprising a selected response from the plurality of responses;
update an entry in the database based on the user-selected response, the entry including the user-selected response and an indication of the question;
set a priority associated with the entry, where setting the priority associated with the entry comprises increasing the priority;
obtain a document associated with the one or more properties, where the document is associated with a domain, and the domain is associated with one or more prestored domain-specific questions;
provide the document and the one or more prestored domain-specific questions to one or more machine learning (ML) models to generate one or more domain-specific responses; and
add one or more entries to the database based on the one or more domain-specific responses.