Patent ID: 11861742
Assignee: NCR VOYIX CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method, comprising:
receiving, by executable instructions that reside in a non-transitory computer-readable storage medium and are executed by a hardware processor of a server, a request for a unique tab number, wherein a mobile device of a user requests the unique tab number by making a connection to the server when scanning a code;
generating, by the executable instructions, the unique tab number in response to the request;
providing, by the executable instructions, the unique tab number to the mobile device operated by the user;
obtaining, by the executable instructions, the unique tab number that is texted back from the mobile device by the user and opening an open order linked to the unique tab number and the mobile device of the user;
interacting, by the executable instructions, with the mobile device through an automated chat bot that processes on a messaging platform and using the automated chat bot as a front-end interface to the method, wherein the mobile device interacts with the automated chat bot over the messaging platform, and controlling delivery of real-time information and real-time changes made to the open order linked to the unique tab number through the interacting with the automated chat bot, wherein a user associated with the open order operates mobile device and interacts with the automated chat bot over the messaging platform using the unique tab number and the automated chat bot controls the open order through interactions with the method allowing the user to be an active participant during the open order through the automated chat bot with real-time bi-directional control of the open order, and wherein the user initially engages the automated chat bot through the messaging platform and the messaging platform selected by the user through any user-selected messaging platform interface available to the user from the mobile device, wherein interacting further includes receiving from the automated chat bot a user-defined percent for reaching a tab limit set for the open order that when reached causes a user-defined notification to be provided to the automated chat bot and to the user, and wherein interacting further includes receiving from the automated chat bot a user-selected item from a history of selected items previous ordered by the user and adding the user-selected item to the open order on behalf of the user;
receiving, by the executable instructions, commands that are translated by the chat bot during the interactions with the user;
associating, by the executable instructions, a payment method with the user;
providing, by the executable instructions, the commands to be processed by a Point-Of-Sale (POS) terminal causing the tab limit to be set for the open order, causing the unique tab number to be transferred to a different unique tab number associated with a different open order when identified by the user during the interactions, causing notifications to be set for closing the tab at a predefined time as defined by the user during the interactions, causing details for the open order to be provided back to the chat bot for delivery to the user during the interactions, causing the user-defined notification to be sent to the user through the automated chat bot when the user-defined percentage of the tab limit is reached, and causing a tab total to be paid for the open order based on the payment information associated with the user; and
maintaining, by the executable instructions, an anonymous customer account for the user based on a phone number associated with the mobile device, wherein maintaining further includes maintaining preference settings for the user without retaining an identity for the user and recalling the preference settings during subsequent tabs associated with the user by using the preference settings associated with the phone number.