Patent ID: 11954140
Assignee: VERINT SYSTEMS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A system for automated generation of search protocol using computer learning to develop an ontology, the system comprising:
a communication interface configured to receive a plurality of communication data;
a processor;
at least one graphical user interface; and
a memory coupled to the processor, the memory storing instructions which when executed by the processor cause the processor to:
receive the plurality of communication data;
execute a term extraction process that extracts meaningful terms from each of the communication data;
process each of the communication data to generate context vectors for each of the extracted terms, wherein context vectors are links between the extracted terms and associated terms linked to each of the extracted terms;
create a contextual similarity tree, by an ontology training module, for each of the extracted terms that contains stronger similarity clusters, wherein a strength of the similarity cluster is based on a similarity score algorithm that scores similarity of the terms in associated context vectors;
identify themes appearing within the plurality of communication data based upon the contextual similarity tree; and
use the graphical user interface to display the themes appearing within the plurality of communication data allowing a user to search the plurality of communication data for specific instances of the theme.