Patent ID: 11949569
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 16:
17. A non-transitory computer-readable storage medium storing instructions executable by a processor of a network device, which when executed, cause the network device to:
receive a user query from a user;
predict an application or a device to which an issue and the user query relate;
select, based on the user query, recommended contents associated with historical user queries and successful recommendations;
calculate a weighted ranking value for a first subset of the recommended contents based on similarity and frequency of use values;
calculate a similarity value for the first subset based on the user query;
calculate a weighted similarity value for a second subset of the first subset based on similarity and frequency of use values;
re-rank, based on determining that at least one of the recommended contents of a third subset of the second subset is an anomaly content; and
present, to the user based on the re-ranking, the third subset that addresses the issue relating to the application or the device.