Patent ID: 11900960
Assignee: NICE LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 7:
8. The method of claim 1, wherein the rule metadata comprises at least one of:
a language of the associated linguistic rule;
a rule type, wherein the rule type includes at least one of: FRUSTRATION: for indicating a standard frustration rule, FRUSTRATION_A_PRIORI: an override attribute for indicating a rule requiring override handling, NEUTRALIZE: an override attribute for indicating a rule requiring override handling, NEGATION: a rule used by other frustration rules, that encodes environments for linguistic negation and INTENSIFIER: a rule used by other frustration rules, that encodes environments for linguistic boosting, rule group: for grouping morphologically and semantically related natural language patterns;
rule logic: the linguistic pattern expressing frustration, comprising at least one of: single tokens, phrases, token operators, proximity operators, and co-occurrence sets; and
rule behavior: special handling for contextual features including negation signifiers and intensifiers.