Patent ID: 11968197
Assignee: PAYPAL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC H

Claim 15:
16. A non-transitory machine-readable medium having instructions stored thereon that are executed by a computer system to perform operations comprising:
causing display, on a user interface of an application, of an interface element to initiate a chat session through which a user can send a message to a server system requesting performance of a particular service;
receiving, via the user interface of the application, a request to initiate the chat session, the request to initiate the chat session associated with an authentication that is to be completed, once initiated, within a particular time period;
upon receiving the request to initiate the chat session, storing an initial determination regarding an authentication type to be initiated for authenticating the user;
in response to the chat session being available, determining a user engagement with the application;
upon detecting engagement of the user, making a final determination of the authentication type for authenticating the user;
in response to the user engagement and based on the final determination of the authentication type for authenticating the user, initiating authentication of the user; and
in response to the authentication of the user, initiating the chat session.