Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 15:
16. The non-transitory computer-readable medium of claim 15, wherein the instructions further cause the processor to perform operations of:
storing second user preference information associated with a second user and second user profile information associated with the second user;
communicating the second user preference information to the queue management server;
parsing the second user preference information;
forecasting an availability of the resources for the second user based at least in part upon the resources information;
selecting a second resource to service the second user based at least in part upon the forecast;
adding the second user device to an end of a second queue for the selected second resource device, wherein the second queue for the selected second resource device represents a numerically ordered list of user devices assigned to the selected second resource device; and
communicating the second queue to the second user device.