Patent ID: 11900441
Assignee: WELLS FARGO BANK, N.A.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A computer-implemented method of protecting customer information, the method comprising:
detecting, by a processing circuit, a user device associated with a user has navigated to a page of an online store;
inserting, by the processing circuit, code comprising a first interactive element associated with a purchase option into the page prior to presenting the page on the user device;
receiving, by the processing circuit, a pending purchase order in response to a selection of the first interactive element presented on the page of the online store by the user device;
transmitting, by the processing circuit, a notification to a merchant system associated with the online store to reserve a good or service for a period of time;
prompting, by the processing circuit, the user for input during a pendency of the period of time;
in response to prompting the user, capturing, by the processing circuit via an input circuit of the user device, user input of the user, wherein the user input is at least one of a positive response, a negative response, or a neutral response;
assigning, by the processing circuit, a point value to the user input based on if the user input is the positive response, the negative response, or the neutral response;
generating, by the processing circuit, a recommendation to cancel or proceed with the pending purchase order based on an evaluation of the point value;
providing, by the processing circuit to the user device, the recommendation during the pendency of the period of time;
capturing, by the processing circuit, emotion detection data corresponding to an emotional state of the user during the pendency of the period of time, wherein capturing the emotion detection data comprises:
presenting a reminder on the user device soliciting the user for additional user input corresponding to the pending purchase order for the reservation of the good or service for the period of time;
controlling a camera coupled to the user device to record an image of the user's face when viewing the reminder, wherein the recorded image is the additional user input;
receiving the recorded image as the emotion detection data; and

generating, by the processing circuit, a second recommendation to cancel or proceed with the pending purchase order associated with the selection of the first interactive element presented on the page of the online store, wherein the second recommendation corresponds to the emotion detection data during the pendency of the period of time.