Patent ID: 11929894
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A system for monitoring a queue to perform an automated adjustment related to a data item in the queue, the system comprising:
one or more processors and computer program instructions that, when executed, cause the system to perform operations comprising:
in response to monitoring a queue in connection with a supported product or service, detecting a data item associated with the supported product or service in the queue, the data item comprising a code related to an access to the supported product or service;
in response to the detection of the data item in the queue:
(i) obtaining, based on the code of the detected data item, a communication comprising an object identifier related to the supported product or service and other configuration information for the access to the supported product or service;
(ii) generating an event listener configured to listen for one or more changes related to the supported product or service;

in response to the event listener detecting a change related the supported product or service, sending an indication of a plurality of self-support actions to a user device;

determining one or more actions performed via the user device, each action of the one or more actions being a self-support action of the plurality of self-support actions; and
causing, based on the determined one or more actions, an adjustment related to the access to the supported product or service.