Patent ID: 11893051
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A non-transitory computer readable medium having stored thereon machine readable instructions, the machine readable instructions, when executed by at least one hardware processor, cause the at least one hardware processor to:
receive an email thread that includes a plurality of emails including an email that is to be classified, wherein the email thread pertains to a process that defines a logical path of contents of the email thread;
identify for the email thread, the process associated with the email thread;
select one or more classifiers of a plurality of classifiers based on transition probabilities of occurrences of the process that are affected by the reception of the email to be classified;
determine, for each sentence of the email that includes a plurality of sentences, a corresponding classifier from the one or more classifiers that include at least two of a question, a statement, a command, or a request;
apply, to each sentence of the email, the corresponding classifier to classify each sentence of the email to generate classified sentences; and
classify, based on the classified sentences, the email.