Patent ID: 11862149
Assignee: AMAZON TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method, comprising:
receiving first input data representing a first natural language input;
using a natural language understanding (NLU) component, performing first language processing on the first input data to determine first NLU results data indicating at least an intent of the first natural language input;
using the first NLU results data, determining first output data responsive to the first natural language input;
causing presentation of the first output data;
receiving second input data;
processing the second input data to determine the second input data indicates negative feedback corresponding to the first output data;
based on the second input data indicating the negative feedback, retraining the NLU component to determine an updated NLU component;
after determining the updated NLU component, receiving third input data representing the first natural language input;
using the updated NLU component, performing second language processing on the third input data to determine second NLU results data indicating at least an intent of the first natural language input as represented in the third input data, wherein the first NLU results data is different from the second NLU results data; and
using the second NLU results data, determining second output data responsive to the first natural language input as represented in the third input data, wherein the second output data is different from the first output data.