Patent ID: 11900927
Assignee: OPTUM TECHNOLOGY, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. The computing system of claim 6, wherein the processing circuitry is further configured to:
obtain third audio data representing one or more second utterances during the interactive voice session with the interactive voice system;
for each respective class of sensitive information in the classes of sensitive information:
generate, based on the third audio data, a second confidence score for the respective class of sensitive information that indicates a level of confidence that a second subsequent utterance of the user in the interactive voice session will contain sensitive information in the respective class of sensitive information, wherein the second subsequent utterance follows the one or more second utterances in time; and
determine a second combined score for the respective class of information based on the risk score of the respective class of sensitive information and the second confidence score for the respective class of sensitive information;

obtain fourth audio data representing the second subsequent utterance;
determine, based on the second combined scores for the classes of sensitive information, whether to transmit the fourth audio data to the interactive voice system; and
based on a determination not to transmit the fourth audio data to the interactive voice system, not transmit the fourth audio data to the interactive voice system.