Patent ID: 11880389
Assignee: ACTIANCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method, comprising:
receiving, via one of one or more computer systems, information associated with a plurality of documents captured for a plurality of communication modalities;
normalizing, via one of the one or more computer systems, the information associated with each of the plurality of documents into a single information structure to generate normalized information;
generating, via one of the one or more computer systems, a transcript of an interaction between a plurality of participants for the plurality the communication modalities based at least in part on the normalized information;
storing, via one of the one or more computer systems, the transcript of the interaction between the plurality of participants in a data archive; and
searching, via one of the one or more computer systems, the data archive to surface the transcript of the interaction based on at least one context corresponding to the single information structure.