Patent ID: 11923087
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Medical technology (Instruments)
Classification: CPC G  H | IPC G  H

Claim 23:
24. A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user, a second client device associated with a first caregiver, and a third client device associated with a second caregiver, the method comprising:
transmitting data configured to cause a prompt to be presented to the first caregiver using the second client device, the prompt requesting a verbal input from the first caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user;
continuously monitoring the second client device for a first caregiver user interaction with the chatbot including the verbal input;
in response to receiving the verbal input from the first caregiver, creating the reminder message from the first caregiver verbal input including the one or more reminder parameters;
providing the reminder message to the chatbot, wherein the chatbot is configured to audibly present the reminder message to the senior user via the first client device;
receiving, from the third client device, a second verbal input including one or more second reminder parameters for a second reminder message;
creating the second reminder message from the second verbal input including the one or more second reminder parameters;
storing the second reminder message and the corresponding one or more second reminder parameters; and
providing the second reminder message to the chatbot, the chatbot being configured to audibly present the second reminder message to the senior user via the first client device.