Patent ID: 11882005
Assignee: RIBBON COMMUNICATIONS OPERATING COMPANY, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 9:
10. A method comprising:
receiving protocol event data from a plurality of probes within a telecommunication system;
determining a multi-protocol Key Performance Indicator (KPI) of a call event from the protocol event data;
applying the multi-protocol KPI to a trained machine learning algorithm that includes the multi-protocol KPI as the trained machine learning algorithm's input and a telecommunication system score as the trained machine learning algorithm's output; and
in response to an output score from the trained machine learning algorithm, performing a corrective action for a plurality of network users that are expected to be affected by the multi-protocol KPI, the corrective action including determining a most probable cause for the multi- protocol KPI, using the most probable cause as a key to search through call records to identify the plurality of network users, and sending a short message service (SMS) message to the plurality of network users, the SMS message indicating the most probable cause or an action to take.