Patent ID: 11860852
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A non-transitory computer-readable media having computer-executable instructions embodied thereon, wherein when executed by a veracity analyzer (VA) computing device including a processor in communication with a memory device, the computer-executable instructions cause the processor to:
retrieve a plurality of historical statements for generating at least one model;
generate the at least one model using machine learning or artificial intelligence techniques and the plurality of historical statements as an input, the at least one model configured to identify a plurality of reference indicators correlating to at least one inaccurate aspect included in the plurality of historical statements, wherein the plurality of reference indicators include at least one of audio reference indicators and visual reference indicators, wherein the audio reference indicators include voice inflections and tones, and wherein the visual reference indicators include body language;
store the at least one generated model in a memory device;
receive a data stream corresponding to a current statement made by a first user;
analyze the data stream using the at least one model to identify at least one candidate indicator included in the current statement matching at least one of the plurality of reference indicators, wherein the at least one candidate indicator matches at least one of a voice inflection and a tone of the audio reference indicators and a body language of the visual reference indicators;
generate, in real-time and in response to identifying the at least one candidate indicator, a flag for each portion of the current statement including the at least one candidate indicator;
display, on a user device of a second user, an alert message including (i) each flagged portion of the current statement and (ii) a respective candidate indicator associated with each flagged portion; and
display, in conjunction with the alert message, a prompt to the second user to perform at least one action in response to each flagged portion of the current statement to obtain additional information related to each flagged portion from the first user.