Patent ID: 11876668
Assignee: THE ANTHEM COMPANIES, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A system for communication channel failover between disparate communication providers, comprising:
one or more processors;
memory; and
one or more programs stored in the memory, wherein the one or more programs are configured for execution by the one or more processors and include instructions for:
at a communication application hosting server:
while hosting a communication application between a first user at a first user device and a second user at a second user device:
initiating establishing a first communication channel between the first user device and the second user device, wherein the first communication channel is provided by a first communication channel provider; wherein the first communication channel provider is one of a plurality of disparate communication channel providers;

receiving a failure to connect signal from the first user;
in response to receiving the failure to connect signal:
for each of a plurality of disparate communication channel providers that provide additional communication channels to the communication application hosting server, determining whether a second communication channel provided by a second communication channel provider of the plurality of disparate communication channel providers meets a failover criteria;

in response to determining that the second communication channel provided by the second communication channel provider meets the failover criteria, redirecting the first user device and a second user to second communication channel provided by the second communication channel provider.