Patent ID: 11934787
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 5:
6. The computer-implemented method of claim 1, wherein determining that the first agent entry expects the response further comprises:
appending, by the one or more processors, parts of speech (POS) tags to one or more words in the NL text to generate tagged NL text data;
encoding, by the one or more processors, the agent text data into sentence embeddings having a dimension of 768 or less;
processing, by a second trained machine learning model, the tagged NL text data and the sentence embeddings to generate model output data corresponding to a response expectation classification; and
determining, by the one or more processors, the NL text as the first agent entry data that expects the response if the response expectation classification satisfies a condition.