Patent ID: 11935540
Assignee: SORENSON IP HOLDINGS, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 17:
18. A system comprising:
at least one computing system; and
at least one computer-readable media coupled to the at least one computing system, the at least one computer-readable media configured to store one or more instructions that in response to being executed by the at least one computing system cause performance of operations, the operations comprising:
obtain first audio data during a communication session; and
select, automatically and independently based on one or more features of the communication session and an availability of a plurality of first transcription units , a transcription unit of a plurality of second transcription units instead of one of the plurality of first transcription units to generate a transcription of the first audio data, wherein the plurality of first transcription units use a first process to generate transcripts and the plurality of second transcription units use a second process to generate transcripts that is different than the first process, wherein the availability of the plurality of first transcription units indicates that a number of the plurality of first transcription units that are idle and available to generate transcriptions of audio is below or estimated to be below a threshold.