Patent ID: 11881217
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 4:
5. A computer-implemented method, the method comprising:
receiving, by a processor, first voice data associated with a first user utterance of a first user in conversation with a second user in a guided dialog system, wherein the second user is an automated agent of the guided dialog system;
identifying from the first voice data a first topic of a set of topics associated with the first user utterance;
identifying a first solution associated with the first topic, the first solution having one or more solution segments for accomplishing a task related to the topic, wherein the first solution is generated using a text generation artificial intelligence model that generates solutions from sample conversations;
generating a first response for the second user based on a first solution segment of the first solution and the first voice data, wherein the first response is generated using a sequence to sequence machine learning model comprising a generative pre-trained transformer trained to take the first voice data and the first solution segment as inputs and output the first response; and
relaying, via the second user, the first response to the first user.