Patent ID: 11948188
Assignee: JPMORGAN CHASE BANK, N.A.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. A non-transitory computer readable storage medium comprising executable code which, when executed by one or more processors, causes the one or more processors to execute operations associated with an automated Automatic Teller Machine (ATM) exception processing method for facilitating completion of an ATM deposit transaction upon an occurrence of an exception, the operations comprising:
remotely monitoring an ATM for the exception by an automated ATM monitoring system over a first communication network;
automatically reporting a detected exception resulting in a failed ATM deposit transaction, by a processor in the automated ATM monitoring system, to both a customer processing system and to a reconstruction transaction system over a second communication network;
processing a customer claim by the customer processing system based on the failed ATM deposit transaction;
reconstructing the failed ATM deposit transaction by the reconstruction transaction system; and
reconciling the customer claim with the reconstructed ATM deposit transaction.