Patent ID: 11955113
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 16:
17. A non-transitory computer-readable medium storing instructions that, when executed, cause:
providing an artificial intelligence (AI) entity with a recording of a conversation between a caller and at least one electronic call center;
training the AI entity to accurately recognize from the recording that an offer of terms to an agreement has been made by the caller or the at least one electronic call center, wherein the caller or the at least one electronic call center defines a first party;
training the AI entity to accurately recognize from the recording that an acceptance of the terms to the agreement has been made by the other of the caller or the electronic call center, wherein the other of the caller or the at least one electronic call center defines a second party; and
training the AI entity to accurately recognize from the recording that an exchange of consideration has occurred between the first party and the second party, wherein based on the training the AI entity is configured to identify portions of the recording that constitute the offer from the first party, the acceptance by the second party, and the exchange of the consideration, capture metadata to identify the conversation, and store the metadata and the portions of the recording in a searchable database.