Patent ID: 11942073
Assignee: T-MOBILE USA, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. An emergency service request method, comprising:
receiving, by an emergency service provider, a request for emergency service from a requester;
selecting among a plurality of sequences of triage prompts to be presented to the requester, at least a portion of the selecting being based at least in part on responses of the requester to the triage prompts, wherein each of the triage prompts includes a prepopulated response;
causing the selected sequences of triage prompts to be presented to the requester;
receiving responses to the selected sequences of triage prompts from the requester;
based at least in part on the responses from the requester, determining that no further triage prompts are to be presented;
in response to determining that no further triage prompts are to be presented, preparing a message in an emergency message format of an emergency response center, the message including at least a portion of the responses from the requester;
translating the responses from the requester from a preferred language of the requester to a preferred language of the emergency response center,
receiving a confidence assessment of accuracy of the translation, and
modifying the message based, at least in part, on the confidence assessment of the accuracy of the translation; and
initiating a communication session between the requester and the emergency response center using the modified message.