Patent ID: 11880389
Assignee: ACTIANCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 10:
11. A system, comprising:
a data archive; and
one or more computer systems in communication with the data archive, wherein one of the one or more computer systems is configured to:
receive information associated with a plurality of documents captured for a plurality of communication modalities;
normalize the information associated with each of the plurality of documents into a single information structure to generate normalized information;
generate a transcript of an interaction between a plurality of participants for the plurality the communication modalities based at least in part on the normalized information;
store the transcript of the interaction between the plurality of participants in the data archive; and
search the data archive to surface the transcript of the interaction across the plurality of communication modalities based on at least one context corresponding to the single information structure.