Patent ID: 11862165
Assignee: TRUIST BANK
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 7:
8. The computer-implemented method of claim 7, further comprising storing the interaction between the user and the virtual assistant and detecting the user interacting with the multi-modal user interface or detecting the user is not interacting with the multi-modal user interface by:
tracking user activity on the multi-modal user interface, wherein a lack of user activity for a certain time period indicates that the user is not interacting with the multi-modal user interface;
providing a first notification as a display on the multi-modal user interface;
determining a second lack of user activity that indicates the user is not viewing the multi-modal user interface;
providing a second notification to the user device; and, providing user access to the stored interaction between the user and the virtual assistant.