Patent ID: 11966884
Assignee: BANK OF AMERICA CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. Non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, memory, and a communication interface, cause the computing platform to:
receive a maintenance action report associated with a maintenance action performed on a first computing platform;
receive a history log associated with at least one historical maintenance action performed on the first computing platform;
receive a status report of a current operating status of the first computing platform;
determine, based on the status report of the current operating status of the first computing platform, a success score for the maintenance action performed on the first computing platform;
store, in the history log associated with the at least one historical maintenance action performed on the first computing platform:
the maintenance action report associated with the maintenance action performed on the first computing platform, and
the success score for the maintenance action performed on the first computing platform;

receive a request for a suggested solution to a new problem with a second computing platform that is different from the first computing platform;
identify, from the history log associated with the first computing platform, at least one potential solution associated with the new problem with the second computing platform;
determine, from among the at least one potential solution associated with the new problem with the second computing platform, a highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform;
generate, for display, a user interface screen that comprises the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform;
filter, from the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform, keystrokes corresponding to irrelevant troubleshooting steps of the highest-ranked solution; and
send, in response to the request for the suggested solution to the new problem with the second computing platform, a command configured to cause a maintenance action to be performed on the second computing platform, the maintenance action based on the highest-ranked solution of the at least one potential solution associated with the new problem with the second computing platform.