Patent ID: 11909100
Assignee: USERZOOM TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 0:
1. A method for artificial intelligence (AI) assisted analysis of a user experience study comprising:
training an AI model to detect incidents of interest, wherein the incidents of interest include user abandonment, user failure, user frustration, and delayed completion of an objective using a first training set; identifying the incidents of interest within a second training set;
training the AI model to detect at least one trigger for the identified incidents of interest using the second training set;
receiving at least one study for analysis; identifying the incidents of interest within the at least one study;
receiving a query for a specific incident of interest within the study;
selecting the trigger for the specific incident of interest using the AI model; and generating at least one analytics output including the selected trigger;
wherein the analytics output includes at least one of a heat map, a clickstream, a sentiment analysis, an audio clip, a video clip, a question chart with confidence intervals, and a word cloud.