Patent ID: 11875360
Assignee: SALESFORCE, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 9:
10. The method according to claim 9, wherein at least some of the first records and the second records are determined using a predictive artificial intelligence module to identify records that are of potential relevance to the call and associated with other connections of the caller or the callee that are not parties to the call, and
wherein ranking the records in the priority order according to relevance from most relevant to least relevant, comprises:
using intelligent scoring algorithms that assign a relevance score to each of the records that are of potential relevance to the call and associated with the other connections of the caller or the callee that are not parties to the call; and
ranking each of the records that are of potential relevance based on their respective relevance scores in relative priority order according to relevance from most relevant to least relevant, wherein the most relevant provides a highest order of match for the callee or the caller, and wherein the least relevant provides a lowest order of match for the callee or the caller.