Patent ID: 11935056
Assignee: PAYPAL, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. A non-transitory computer-readable medium comprising instructions which, in response to execution by a computer system, cause the computer system to perform operations comprising:
determining a transaction associated with a user;
receiving, through a network in a token form, data associated with the user and the transaction from a user device, wherein the data includes gesture data received through user input on a surface of the user device;
determining, based on the data associated with the user and the transaction, that a user action associated with the transaction meets or exceeds a threshold;
determining a user interaction indicator associated with the transaction based on the user action, wherein the user interaction indicator represents a likelihood of the user contacting a service provider processing the transaction; and
based on the user interaction indicator, performing, automatically without a user request, a transaction management action associated with the transaction based on the user interaction indicator, wherein the transaction management action associated with the transaction comprises at least one remediation action that reduces the likelihood of the user contacting the service provider processing the transaction.