Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 3:
4. The system of claim 1, further comprising:
a second user device associated with a second user, the second user device comprising a second user device memory and a second user device processor, wherein:
the second user device memory stores second user preference information associated with the second user and second user profile information associated with the second user;
the second user device processor is communicatively coupled to the second user device memory and configured to communicate the second user preference information to the queue management server;

a third user device associated with a third user, the third user device comprising a third user device memory and a third user device processor, wherein:
the third user device memory stores third user preference information associated with the third user and third user profile information associated with the third user;
the third user device processor is communicatively coupled to the third user device memory and configured to communicate the third user preference information to the queue management server;
the queue management processor is further configured to:
parse the second user preference information and the third user preference information;
forecast the availability of the resources based at least in part upon the resources information;
select the first resource device to service the third user device and a second resource device to service the second user device based at least in part upon the forecast;
add the third user device to the first queue behind the first user device;
add the second user device to an end of a second queue for the selected second resource device, wherein the second queue represents a numerically ordered list of user devices assigned to the selected second resource device;
communicate the first queue to the third user device; and
communicate the second queue to the second user device.