Patent ID: 11888717
Assignee: SAP SE
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 11:
12. The method of claim 1, wherein determining the health status of the cloud platform comprises:
determining whether there is an outage associated with the cloud platform, wherein the outage is identifiable at a network segment from the network segments based on the evaluation of the data defining the statuses of the network calls exchanged, wherein the outage limits connectivity between at least one of i) entities running at the network segment and entities at other network segments of the cloud platform, ii) entities running at the cloud platform and entities running at different cloud platforms connected to the cloud platform; and
in response to determining that there is an outage, determining scope of the outage, wherein the scope of the outage defines limited network segments from the cloud platform for outbound and inbound connections, wherein a network segment from the limited network segments is determined as affected by the outage when at least a portion of the internal and external structured data identifies failed calls to an internal web agent running at the network segment from an external entity running at other network segment on the cloud platform different from the limited network segments or an external entity running in a different, second, cloud platform.