Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A method for matching user devices with resource devices, comprising:
storing first user preference information associated with a first user and first user profile information associated with the first user;
communicating the first user preference information to a queue management server;
storing resources information that represents capabilities of a plurality of resources, and that indicates availability of each of the plurality of resources;
parsing the first user preference information;
forecasting an availability of the resources for the first user based at least in part upon the resources information;
selecting a first resource device to service the first user device based at least in part upon the forecast;
adding the first user to an end of a first queue for the selected first resource device, wherein the first queue for the selected first resource device represents a numerically ordered list of user devices assigned to the selected first resource device; and
communicating the first queue to the first user device.