Patent ID: 11860722
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 10:
11. A system comprising:
a memory; and
at least one processor coupled to the memory, the at least one processor configured to:
receive change causation data indicating whether each of a plurality of historical incidents of downtime or an interrupted service is related to a first change to one or more of a first computing application, a first computing device, or a first computing service, wherein the change causation data comprises version history information indicating one or more changes to the first computing application, the first computing device, or the first computing service; and
train a machine learning algorithm using the change causation data such that the training of the machine learning algorithm creates a trained machine learning model configured to determine that a new incident is related to a second change to one or more of the first computing application or a second computing application, the first computing device or a second computing device, or the first computing service or a second computing service, wherein the new incident is related to the downtime or the interrupted service of one or more of the first computing application or the second computing application, the first computing device or the second computing device, or the first computing service or the second computing service.