Patent ID: 11909756
Assignee: SERVICENOW, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 10:
11. A system, comprising:
one or more processors; and
a memory coupled to the one or more processors, wherein the memory is configured to provide the one or more processors with instructions which when executed cause the one or more processors to:
train a machine learning model based at least on previous change requests, wherein each of the previous change requests are associated with a controlled management of a lifecycle of a change to an information technology environment;
identify a security vulnerability of the information technology environment;
determine using the trained machine learning model for the security vulnerability a corresponding match score for each of a plurality of pending change requests; and
receive an indication of whether a resolution specification for the security vulnerability is to be linked with one of the plurality of pending change requests selected based on a factor associated with its corresponding match score.