Patent ID: 11934924
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method, comprising:
receiving a first task, of a plurality of tasks, for an application, wherein the first task comprises receiving a review of the application;
extracting a plurality of features from data received from a plurality of data sources;
determining a plurality of candidate actions for a first time interval;
computing, based on a first machine learning (ML) model applied to the data and the plurality of features, a respective first probability value of each candidate action achieving the first task at the first time interval;
determining that a first candidate action of the plurality of candidate actions has a greater first probability value for achieving the first task at the first time interval relative to the first probability values of the remaining plurality of candidate actions;
generating, based on the first probability value of the first candidate action, an indication specifying to implement the first candidate action at the first time interval as part of a policy to achieve the first task;
generating, by a second ML model and based on the first ML model, the first candidate action, the data from the plurality of data sources, and the plurality of features, a natural language narrative describing the first candidate action;
computing, based on the first ML model, a review probability value reflecting whether a user will submit the review of the application; and
updating training data used to train the first ML model based on the review probability value.