Patent ID: 11900392
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 10:
11. A method comprising:
identifying a user of a mobile device;
identifying a location of the mobile device;
capturing, by the mobile device, one or more images of a physical object selected by the user, wherein the mobile device is configured with a plurality of differing camera lenses to acquire object information associated with the physical object comprising in real time, wherein the object information comprises any of: depth of field, a position of the physical object relative to another physical object, or three-dimensional contour information;
identifying the physical object selected by the user of the mobile device based, at least in part, on the object information, wherein the physical object selected is proximate to the location of the mobile device, and wherein the physical object is identified as a current inventory item based on a comparison of the object information, the location of the mobile device and the one or more images to inventory object information, an inventory item geographic location and imagery of one or more inventory items stored in a digital record of a remote inventory server;
receiving, on a user interface (UI) of the mobile device and based the digital record of the current inventory item, graphics comprising at least a description of the current inventory item;
receiving, on the user interface, a request for in-person assistance from the user of the mobile device;
providing, to a cloud-based platform serving the current inventory item, user information, wherein the user information includes one or more of: the identification of the user of a mobile device, the location of the mobile device and the digital record of the identified physical object selected by the user, wherein the digital record includes at least the description of the current inventory item; and
wherein the user receives in-person assistance based on the user information provided to the cloud-based platform.