Patent ID: 11886823
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. The computer program product of claim 15, wherein configuring the conversational agent learning model comprises:
deriving a plurality of intents based upon the plurality of issues, wherein each of the plurality of intents indicates a purpose or a goal;
deriving a plurality of entities, wherein each of the plurality of entities is an object class or a data type that enables selection of at least one action based upon the plurality of solutions in order to address one or more of the plurality of intents; and
determining a plurality of dialog portions, wherein each of the plurality of dialog portions includes conversational text to address one or more of the plurality of intents consequent to applying the at least one action to one or more of the plurality of entities.