Patent ID: 11868943
Assignee: THEATRO LABS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. A structured communications platform comprising:
a first communication device associated with a first user and configured to send a communication, wherein a first characteristic of the communication corresponds to an audible source;
a second communication device associated with a second user and configured to receive the communication; and
a computer system associated with a business and configured to relay the communication between the first communication device and the second communication device, wherein the computer system is further configured to:
recognize the first user associated with the first communication device and the second user associated with the second communication device, wherein the first user is recognized as a customer of the business and the second user is recognized as an employee of the business;
observe a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication;
identify a metric based on the communication between the employee and the customer; and
make the metric available for decision making purposes.