Patent ID: 11956853
Assignee: RAPIDSOS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method comprising:
receiving emergency call data by emergency response logic operatively coupled to customer premises equipment (CPE) located at a PSAP (public safety access point) location, the emergency call data comprising at least one mobile device identifier for a mobile device that placed an emergency call to the PSAP and a PSAP workstation address;
extracting, by the emergency response logic, the at least one mobile device identifier from a data field of the emergency call data as the emergency call data is sent by the CPE to a PSAP workstation over a PSAP local area network, the PSAP workstation corresponding to the PSAP workstation address;
sending, by the emergency response logic, the at least mobile one device identifier, via an internet connection, to a cloud-based server to perform a matching operation with emergency data present at the cloud-based server;
obtaining the PSAP workstation address by the emergency response logic from the emergency call data sent to the PSAP workstation over the PSAP local area network connection from the CPE;
inserting a uniform resource locator by the emergency response logic, into a PSAP workstation first user interface data field corresponding to the emergency call data displayed within the PSAP workstation first user interface; and
providing a second user interface from the cloud-based-server, separate from the PSAP workstation first user interface, comprising:
a map view comprising at least one location indicator corresponding to the at least one mobile device identifier based on mobile device hybrid location data from the cloud-based server obtained from the mobile device corresponding to the at least one mobile device identifier, in response to selection input selecting the uniform resource locator in the PSAP workstation first user interface; and
an emergency call queue comprising a first list of emergency calls received by the PSAP and a second list of emergency calls not yet received by the PSAP, the second list based on emergency data at the cloud-based server corresponding to the emergency calls not yet received by the PSAP.