Patent ID: 11972017
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 9:
10. The method of claim 9, the method further comprising the SMS performing the following:
receiving the audio data from at least one audio recording device, video data from at least one video recording device, and desktop data from at least one CSR desktop device in real-time;
analyzing the audio data, video data, and desktop data to create the current state for each audio data, video data, and desktop data based on identifying a change state for each audio data, video data, and desktop data using on the previous state for each audio data, video data, and desktop data;
transferring the current state and change state video data to the VAE;
transferring the current state and change state audio data to the AAE; and
transferring the current state and change state desktop data to the DAE.