Patent ID: 11954138
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 10:
11. A computer program product for summary generation of dialogue guided by pre-defined queries comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform operations, the operations comprising:
transcribing an electronic representation of a dialogue from an ongoing human-to-human conversation;
identifying one or more question-answer pairs from the electronic representation;
providing the one or more question-answer pairs and the dialogue simultaneously to one or more trained summarization models:
generating, concurrently, based upon the provided question-answer pairs and the dialogue, wherein the summary is a combined extractive summary that comprises layman prose and abstractive summary that comprises the entire dialogue, and one or more answers from the dialogue using the one or more trained summarization models when there are one or more questions without a corresponding answer in the dialogue, wherein the one or more trained summarization models ingest the question-answer pairs and the electronic representation as a whole, and wherein generating the summary includes:
extracting completeness data, wherein the completeness data comprises important sentences, such as key phrases and/or utterances as-is from dialogue, from the extractive summary, and
extracting coherency data, wherein the coherency data comprises a natural language summary given the dialogue, from the abstractive summary; and
displaying the summary of the dialogue to a user.