Patent ID: 11968081
Assignee: NILE GLOBAL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method for network device troubleshooting, the method comprising:
at a cloud server, connecting to a neighboring network device of a faulty network device, wherein the neighboring network device and the faulty network device are located within a network deployed at a customer site, and wherein the neighboring network device communicates with the faulty network device according to a short-range wireless communications protocol; and
at the cloud server, performing a network device troubleshooting operation on the faulty network device using the neighboring network device as a proxy,
wherein the method further comprises:
at the cloud server, generating a Bluetooth (BT) or Bluetooth Low Energy (BLE) reachability database of the network; and
at the cloud server, selecting the neighboring network device from a plurality of BT or BLE capable network devices in vicinity of the faulty network device based on the BT or BLE reachability database when the faulty network device loses connectivity to the cloud server.