Patent ID: 11895271
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 13:
14. A computing system comprising:
one or more processors; and
memory storing processor-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
receiving a login via a desktop application running on a client computing device;
based at least in part on receiving the login, requesting a container image from a computer server;
receiving the container image from the computer server;
executing a containerized process on the client computing device based at least in part on the container image, the containerized process being executed within the desktop application;
performing, via the containerized process, an interactive communication session;
generating interaction data associated with the interactive communication session; and
sending, in-real time and to the computer server, the interaction data.