Patent ID: 11972441
Assignee: DELL PRODUCTS L.P.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method comprising:
retrieving, by a computing device, touchpoint data of a product;
creating, by the computing device, a data element based on the retrieved touchpoint data, the data element including information about a touchpoint of the product by a stakeholder;
adding, by the computing device, the created data element to a product pedigree list by at least linking the created data element to a last data element in the product pedigree list and including in the created data element a hash of the last data element, wherein the product pedigree list is a pedigree list which contains data elements of the product;
determining, by the computing device, whether a state of the product pedigree list is normal or anomalous; and
in response to a determination that the state of the product pedigree list is anomalous, generating and sending, by the computing device, an electronic communication to a fraud handling team associated with the product informing of the anomalous state.