Patent ID: 11924281
Assignee: HELLOFACTORY CO., LTD.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 3:
4. A service request management terminal configured to:
detect occurrence of a predetermined event;
search for a location of a staff terminal of a staff member closest to where the detected event occurs;
send a message to the staff terminal of the staff member closest to where the detected event occurs;
check whether the staff member closest to where the detected event occurs has accepted or rejected the message using the staff terminal; and
if the staff member closest to where the detected event occurs has rejected the message using the staff terminal, send the message to another staff member's staff terminal,
wherein the service request management terminal is configured to calculate strength of a Wi-Fi access point of the staff terminal to find the location of the staff terminal of the staff member closest to where the detected event occurs.