Patent ID: 11893504
Assignee: VMWARE LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. A method comprising:
obtaining, via a computing device, application usage data corresponding to user interactions, by a plurality of enterprise users, on available communication channels within an enterprise environment;
generating, via the computing device, from the application usage data a plurality of knowledge graphs, each knowledge graph representing an individual enterprise user communicating over two or more of the available communication channels with other enterprise users;
obtaining, via the computing device, a request to provide an optimal communication channel for contacting the individual enterprise user, wherein the request is received from a front-end interface; and
providing, via the computing device based on the knowledge graph representing the individual enterprise user, at least one optimal communication channel for contacting the individual enterprise user to the front-end interface, wherein the at least one optimal communication channel is represented in the knowledge graph.