Patent ID: 11922444
Assignee: FMR LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. The system of claim 11, wherein when generating the selected emotion profile for the selected cluster, the processor further configured to:
collect interaction metadata for the VoC data for a selected subset of users, wherein the selected subset of users is associated with the selected subset of user profiles included in the selected cluster;
segment the VoC data, for the selected subset of users, into one or more different lengths, wherein the segmenting generates a plurality of segments;
provide the plurality of segments and interaction metadata as input to the pretrained language model;
determine, using the pretrained language model, a segment-level emotion value for each segment of the plurality of segments to generate emotion detection results; and
extract a plurality of key attributes based on an analysis of the detection prediction results.