Patent ID: 11879741
Assignee: UBER TECHNOLOGIES, INC.
Field: Measurement (Instruments)
Classification: CPC G | IPC G

Claim 19:
20. A non-transitory machine storage medium storing instructions that, when executed by one or more hardware processors of a machine, cause the machine to perform operations comprising:
capturing, by the machine, trace data of a plurality of users traversing routes by monitoring user devices of the plurality of users;
causing, by a device interface of the machine, presentation of a navigation user interface on a user device of a user;
receiving, via the navigation user interface, an indication of a selection of an icon presented on the navigation user interface that corresponds to an issue being reported;
in response to receiving the indication, determining, based on an issue type corresponding to the selected icon, to trigger a severity analysis that determines a severity of the issue, the severity analysis comprising:
accessing the trace data captured by the machine for user devices reporting the issue at a location associated with the issue;
determining, based on the trace data, a speed or time to travel through the location for each of the user devices; and
determining the severity of the issue based on the speed or time to travel; and

updating a database with the issue, the location, and the severity of the issue.