Patent ID: 11953977
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. A system comprising:
persistent storage containing a plurality of incident logs, wherein mappings between previous incident logs and vector representations thereof were generated by a machine learning (ML) model based on respective values in one or more fields of the previous incident logs; and
one or more processors configured to:
receive, from a client device, a classification request corresponding to an incident log;
provide, to the ML model, values in one or more fields as appearing in the incident log, wherein reception of the values causes the ML model to generate an n-dimensional vector representation of the incident log;
obtain a plurality of similarities between the n-dimensional vector representation and the n-dimensional vector representations corresponding to the previous incident logs;
determine, based on the plurality of similarities, one or more incident logs from the previous incident logs that are similar to the incident log; and
transmit, to the client device, representations of the one or more incident logs.