Patent ID: 11882191
Assignee: GLOBAL TEL*LINK CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 17:
18. A non-transitory computer-readable medium having instructions stored therein, which when executed by a processor in a monitoring center of a controlled environment cause the processor to perform operations, the operations comprising:
receiving, by the monitoring center, information associated with the virtual reality session, wherein the virtual reality session is between a first device and a second device, and wherein the information includes an administrator global preference and an administrator inmate-specific preference, wherein the administrator inmate-specific preference is associated with a user of the first device; and
personalizing, by the monitoring center, the virtual reality session based on the administrator global preference and the administrator inmate-specific preference, wherein the personalizing comprises:
permitting a first action to be performed in the virtual reality session based on the administrator global preference; and
permitting a second action to be performed in the virtual reality session based on the administrator inmate-specific preference.