Patent ID: 11962655
Assignee: WELLS FARGO BANK, N.A.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 0:
1. A method implemented on an electronic computing device for managing a communication session, the method comprising:
at the electronic computing device, receiving a request to perform a task on a user device;
identifying a first communication channel and a second communication channel to conduct the communication session between the electronic computing device and the user device;
initiating the communication session via the first communication channel for performing the task;
based on a type of the task, determining, by the electronic computing device, whether the communication session is to be switched;
upon determining that the communication session is to be switched, prompting, by the electronic computing device, a user to switch the communication session with the electronic computing device from the first communication channel to the second communication channel;
upon receiving confirmation from the user to switch the communication session from the first communication channel to the second communication channel:
sending a link to the second communication channel; and
allowing use of the link to switch the communication session from the first communication channel to the second communication channel.