Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 4:
5. The system of claim 4, wherein:
the resource information of the first resource includes a first service-type capability, a third service type capability, and a first resource availability range;
the resource information of the second resource includes a second service-type capability and a second resource availability range;
the parsed first user preference information includes a first user availability and a first service-type;
the parsed second user preference includes a second user availability and a second service-type;
the parsed third user preference includes a third user availability and a third service-type;
the queue management processor is further configured to:
compare the first user availability and the first service type of the first user with the first service type capability of the first resource and the first resource availability range;
assign the first user device to the first resource device based on the first comparison;
compare the second user availability and the second service type of the second user with the second service type capability of the second resource and the second resource availability range; and
assign the second user device to the second resource device based on the second comparison;
compare the third user availability and the third service type of the third user with the third service type capability of the second resource and the third resource availability range; and
assign the third user device to the first resource device based on the third comparison.