Patent ID: 11962455
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 1:
2. The computer-readable storage medium of claim 1, comprising instructions to: determine the type associated with the issue; and
based on the type associated with the issue, retrieve a first weight indicating the importance of the impacted metric, and a second weight indicating the importance of severity,
wherein the first weight and the second weight vary within a predetermined range;

obtain an indication of current mobile device experience;
based on the type associated with the issue and the indication of current mobile device experience, retrieve a third weight indicating the importance of current mobile device experience,
wherein the third weight varies within the predetermined range;

obtain a fourth weight indicating importance of the issue to the wireless telecommunication network,
wherein the fourth weight can exceed the predetermined range; and

combine the first weight, the second weight, the third weight, the fourth weight, and the number of mobile devices impacted by the issue to obtain a numerical indication associated with the priority of the issue; and
prioritize the multiple issues based on the numerical indication associated with the priority of the issue.