Patent ID: 11943194
Assignee: FANUC CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 0:
1. A message exchanging device that exchanges messages between members belonging to any group, using an SNS group function, the message exchanging device comprising:
a memory:
one or more processors coupled to the memory for executing:
storing the messages exchanged between the members;
setting items for classifying the messages exchanged between all of the members belonging to the group, wherein the items are set in advance and the items are commonly used for messages sent by all of the members of the group, wherein the setting further sets a tag, which is used for classifying the message exchanged for each of the items, and sets a stamp used to evaluate the message;
exchanging all of the messages between members according to the items set; and
storing, for each of the items, all of the messages exchanged for each of the items for classifying the messages,
wherein the messages include, for each of the items, question messages, one or more response messages to each of the question messages, and one or more evaluation messages with regard to a quality of contents of each of the response messages, whereby knowledge about an appropriate response or an inappropriate response can be generated, for each of the items, based on the evaluation messages comprehensively collected for the response messages.