Patent ID: 11934776
Assignee: TATA CONSULTANCY SERVICES LIMITED
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 5:
6. A system (100) for measuring a user experience of at least one information visualization of an application comprising:
an input/output interface (104) to a plurality of parameters of information visualization of the application, usage data, and one or more feedbacks on each of the plurality of parameters of information visualization from a plurality of users, wherein the plurality of parameters comprising quantitative parameters and qualitative parameters of information visualization;
a memory in communication with the one or more hardware processors (108), wherein the one or more hardware processors (108) are configured to execute programmed instructions stored in the memory, to:
analyze the usage data, and the one or more feedbacks on each of the plurality of parameters of information visualization from a plurality of users based on a natural language processing (NLP) to allocate a quantitative value against each of the received qualitative parameters of information visualization using a predefined range of scores, wherein analyzing the usage data and the one or more feedbacks based on the NLP comprises performing multi-point scaled feedback and sentiment analysis based on the NLP for quantifying the qualitative parameters based on positive statements and negative statements of the plurality of users;
determine complexity of visualization based on a predefined set of complexity definitions for the plurality of parameters of information visualization;
benchmark each of the plurality of parameters of information visualization based on the determined complexity of visualization and a predefined threshold to get a benchmarked value;
calculate a pragmatic score, and a hedonic score for each of the plurality of parameters of information visualization based on the allocated quantitative value against each of the received qualitative parameters and the benchmarked value of each of the plurality of parameters of information visualization;
plot a scatter chart based on the calculated pragmatic score and hedonic score;
divide the plotted scatter chart into a plurality of sections to identify one or more scenarios; and
measure the user experience to profile the at least one information visualization of the application based on the identified one or more scenarios.