Patent ID: 11882238
Assignee: MH SUB I, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 21:
22. A non-transitory storage medium including customer data store configured to store a plurality of customer records and software configured to automatically identify customers and generating workflow data, the software comprising:
a management logic to receive caller identification data and router identification data;
a segmentation engine to (i) identify a customer record within the customer data store in response to the received caller identification data and the received router identification data, (ii) generate a first grouping of data associated with the identified customer record, wherein the first grouping of data comprises customer record data, and (iii) transmit the first grouping of data to a practice management system; and
a customer analytic logic to (i) generate a second grouping of data based on the identified customer record wherein the second grouping of data comprises at least workflow data, and (ii) transmit the second grouping of data to the practice management system.