Patent ID: 11887184
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 9:
10. A computer-implemented method, comprising:
processing, by a computing system, a natural language search query from a chatbot interface, the search query comprising a set of words;
generating, by the computing system, a result to the search query for presentation on the chatbot interface, the result comprising a list of items based on the set of words, wherein generating the search result comprises:
correlating one or more of the words in the set of words by a trained machine learning model to determine a relevance score associated with an item based on a word-frequency pair value associated with the item;
adding of the item to the list of items based on the relevance score exceeding a threshold value;
determining an order for the list of items based on historical user selections associated with prior search queries; and
identifying of one or more terms to suggest for a dynamic natural language search query;

processing, by the computing system, an item selected from the list of items via the chatbot interface;
updating, by the computing system, the trained machine learning model based on the set of words received in the search query and the item selected from the list of items; and
updating a set of search filters based on the trained machine learning model updated based on the set of words and the item.