Patent ID: 11954140
Assignee: VERINT SYSTEMS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method for automatedly generating search protocol using computer learning to develop an ontology, the method comprising:
a processor receiving a plurality of communication data;
executing a term extraction process, with the processor, that extracts meaningful terms from each of the communication data;
processing each of the communication data to generate context vectors for each of the extracted terms, wherein context vectors are links between the extracted terms and associated terms linked to each of the extracted terms;
creating a contextual similarity tree, by an ontology training module, for each of the extracted terms that contains stronger similarity clusters, wherein a strength of the similarity cluster is based on a similarity score algorithm that scores similarity of the terms in associated context vectors;
identifying themes appearing within the plurality of communication data based upon the contextual similarity tree; and
using a graphical user interface to display the themes appearing within the plurality of communication data allowing a user to search the plurality of communication data for specific instances of the theme.