Patent ID: 11886160
Assignee: OMRON CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  Y | IPC G

Claim 0:
1. A work support system comprising:
a controller system of a production facility;
an information processor communicable with the controller system; and
a plurality of first terminal devices, each of which is communicable with the information processor, wherein
upon receipt of a signal indicating occurrence of a plurality of anomalies in the controller system from the controller system, the information processor displays nature of the plurality of anomalies,
after displaying the nature of the plurality of anomalies, the information processor accepts, for each anomaly, an input operation for assignment of a worker who is to handle the anomaly among a plurality of workers,
upon acceptance of the input operation, the information processor notifies, based on the assignment, a first terminal device used by the worker of nature of the anomaly to be handled by the worker;
upon acceptance of the nature of the anomaly from the information processor, each first terminal device displays contents of a remedy for the anomaly,
upon acceptance of an input operation for inputting progress information indicating progress of the remedy, each first terminal device transmits the progress information to the information processor,
upon receipt of the progress information from the first terminal device, the information processor displays the progress information,
after displaying the progress information, the information processor further accepts an input operation for updating the assignment of a worker who is to handle each anomaly, and
based on the assignment updated, the information processor notifies the first terminal device used by the worker of the nature of the anomaly to be handled by the worker.