Patent ID: 11972017
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. The method of claim 9, the method further comprising the AAE performing the following:
receiving the current state audio data from the SMS in real-time;
generating audio metadata based on a textual transcript of the current state audio data;
analyzing the textual transcript and audio metadata to identify sensitive data and an intent of current state audio data using audio analytics;
identifying improper sensitive audio data in the current state audio data based on an analysis of each identified sensitive data and the current state audio data;
analyzing the intent of the current state audio data to determine if the intent is within a set of normal parameters;
for each improper sensitive audio data, generating an audio violation notice;
for each intent outside the set of normal parameters, generating an audio violation notice; and
transferring each audio violation notice to the VHS.