Patent ID: 11889152
Assignee: SAMSUNG ELECTRONICS CO., LTD.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 8:
9. A method for controlling an electronic device, the method comprising:
capturing an image of an external device through a camera;
capturing, through a microphone, a user's voice for requesting solution information for solving a problem regarding the external device,
based on the user's voice, transmitting a message comprising the user's voice and the image of the external device to a server;
receiving a content related to the solution information from a content of a device related to the external device from the server, the content related to the solution information comprising a region on the external device for a next step for solving the problem; and
providing the content related to the solution information along with the captured image,
wherein the device related to the external device is identified based on the image of the external device,
wherein the content related to the solution information comprises a text corresponding to the solution information from a manual of the device related to the external device, and
wherein the method further comprises identifying whether the region exists in the image of the external device based on the text.