Patent ID: 11874918
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A computer-implemented method comprising:
obtaining, by at least one processor of a first computing device associated with a user, via at least one graphical user interface (GUI) having at least one programmable GUI element, a permission from the user to monitor a plurality of activities executed within the first computing device;
continually monitoring, by the at least one processor of the first computing device, in response to obtaining the permission from the user, the plurality of activities executed within the first computing device for a predetermined period of time;
identifying, by the at least one processer of the first computing device, an indication of an incoming interaction session being initiated with the user within the predetermined period of time;
automatically verifying, by the at least one processor of the first computing device, at least one session interaction parameter associated with the incoming interaction session to identify the incoming interaction session as a repeat interaction session when the at least one session interaction parameter of the incoming interaction session is associated with at least one of a particular entity, a particular individual, or a particular physical location based on a database of known session interaction parameters;
dynamically retrieving, by the at least one processor of the first computing device, at least one relation-specific notation from a plurality of relation-specific notations to display via the at least one GUI having the at least one programmable GUI element when the at least one relation-specific notation provides additional information to a historical data relationship between the first computing device and an incoming interaction associated with a second computing device,
wherein the additional information comprises a plurality of answers to a plurality of questions for subsequent use for additional social engineering actions,
wherein the at least one relation-specific notation comprises a dynamic annotation information associated with the interaction session;

instructing, by the at least one processor of the first computing device, to display an input GUI element via the at least one GUI that is programmed automatically transcribe audio data associated with the repeat interaction session associated with the second computing device in real time,
wherein the input data comprises a particular answer associated to a particular question related to sensitive information;

automatically updating, by the at least one processor of the first computing device, the plurality of relation-specific notations associated with the historical data relationship between the first computing device and the second computing device based on the input data received via the input GUI element by utilizing a machine learning module to automatically transcribe audio data associated with the repeat interaction session; and
instructing, by the at least one processor of the first computing device, to display a notification, via at least one programmable output GUI element of the at least one GUI, identifying the update of the plurality of relation-specific notations in response to the indication of the incoming interaction associated with the second computing device.