Patent ID: 11870931
Assignee: ZOOM VIDEO COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A system, comprising:
an agent device; and
a server configured to:
detect speech in a call;
convert the speech to text;
determine that the text includes one or more keywords based on location data of a caller;
determine a regional vernacular of the one or more keywords based on the location data;
determine a context of the one or more keywords based on the regional vernacular;
retrieve one or more items from a data store based on the context of the one or more keywords and a social media presence strength of the caller based on a number of social media followers;
generate a user interface (UI) output based on the one or more items; and
transmit the UI output to the agent device for display.