Patent ID: 11922372
Assignee: WALGREEN CO.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A computer system for voice or text message assisted delivery of goods, the computer system comprising one or more processors configured to:
receive, with a digital assistant of a mobile device, digital data comprising audio data or text message data;
send the digital data from the digital assistant to an audio analyzer, wherein the audio analyzer is remote from the digital assistant of the mobile device;
determine, with the audio analyzer, an intent from the digital data;
send the determined intent from the audio analyzer to the digital assistant;
delete, from the audio analyzer, the digital data;
with the digital assistant, match the determined intent to a flow of a set of flows, wherein the set of flows includes at least one of: (i) requesting curbside pickup of an item, (ii) requesting locker storage of the item, (iii) requesting an indication of locations that the item is available, (iv) requesting an indication of an inventory of a retail store, (v) requesting ads for an additional item that is related to the item, (vi) requesting a status of an order for the item, (vii) requesting drone delivery of the item from a retail store to a residence, or (viii) requesting drone delivery of the item from a warehouse to the residence; and
execute the matched flow of the set of flows.