Patent ID: 11956388
Assignee: MOTOROLA SOLUTIONS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method of evaluating the expertise of participants during a group call, the method comprising:
analyzing, at an electronic computing device, via a natural language processing engine, speech content transmitted between communication devices of participants on a group call to determine a call context associated with the group call;
obtaining, at the electronic computing device, a participant profile corresponding to each of the participants on the group call;
assigning, at the electronic computing device, for each of the participants, an expected expertise score by correlating the call context with the participant profile;
assigning, at the electronic computing device, for each of the participants, a call participation score based on a duration of time that the participant has spoken during the group call;
determining, at the electronic computing device, for each of the participants, a demonstrated expertise score as a function of the expected expertise score and the call participation score of the participant; and
detecting, at the electronic computing device, based on analyzing the speech content via the natural language processing engine, that a decision is being made with respect to the call context, and responsively providing a visual or audio output on a corresponding visual or audio output device indicating the demonstrated expertise score of at least one of the participants.