Patent ID: 11961146
Assignee: PATTY, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 17:
18. A non-transitory computer-readable medium having stored thereon a plurality of sequences of instructions, said instructions including sequences of instructions which, when executed by at least one processor, cause said processor to receive audio from a user interface in communication with a cognitive virtual assistant, and the cognitive virtual assistant receives the audio from the user interface, the audio is interpreted with artificial intelligence at a processor to generate data and audio responses, the audio responses being forwarded to the user interface; the cognitive virtual assistant communicating with a benefits providers interface, wherein the cognitive virtual assistant prompts a user for information directed to one or more existing benefits products of which the user is currently a member; the processor identifies coverage information of the one or more benefits products of one or more benefits providers; and presents, the coverage information to the user using the cognitive virtual assistant in real time.