Patent ID: 11902465
Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 12:
13. A method for handling responses to users of a communication network, the method being performed in a response handling arrangement and comprising:
obtaining event data and/or status data in the communication network concerning a user, the obtaining being triggered by the user initiating a connection to a response device of the communication network;
applying the event data and/or status data in a response selecting model of a trained machine learning module; and
obtaining an indication of a type of response from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.