Patent ID: 11967311
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method performed by a network-accessible server system to generate on demand curated audio content, the method comprising:
detecting an initiation of an electronic communication between a client via a client device and an operator via an operator device;
responsive to detecting the initiation of the electronic communication, processing, audio output from the client device, to derive a series of client audio insights defining client characteristics of the client and/or characteristics of a client environment in which the client device is operating;
detecting a first triggering event to generate curated audio content;
responsive to detecting the first triggering event, combining a portion of a registry of stored audio data with a first text-based script to generate output audio content;
generating curated audio content by determining and applying, for each client audio insight defining client characteristics of the client and/or characteristics of the client environment, a curation rule defined to customize audio for curated reception by a client A) with the defined client characteristics and/or B) in the defined client environment; and
initiating playback of the curated audio content from the client device via the electronic communication.