Patent ID: 11962456
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 6:
7. The cloud computing platform of claim 1, wherein the root cause is a first root cause, the diagnostic action is a first diagnostic action, the engagement notification is a first engagement notification, the responsible entity is a first responsible entity, and the at least one processor is configured to:
receive, via a user interface, an update to incident information used to at least one of:
dynamically generate the workflow; or
execute the plurality of diagnostic modules;

re-invoke, based on the update to the incident information, the plurality of diagnostic modules to determine a second root cause;
determine a second diagnostic action based on the second root cause; and
transmit, based on the second diagnostic action, a second engagement notification to a second responsible entity.