Patent ID: 11968164
Assignee: A'S CHILD INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 9:
10. At least one non-transitory computer-readable storage medium comprising program instructions for causing a computer to execute a method for supporting consultations using a social networking service (SNS), the program instructions, when executed by a computing system, causing the computing system to perform operations comprising:
detecting that a new consultation has occurred or may occur based on communication with a client terminal via the SNS,
transmitting a set of pre-consultation questions to the client terminal after the detection via the SNS, the set of pre-consultation questions comprising a plurality of hierarchical questions,
receiving one or more answers to the set of pre-consultation questions from the client terminal via the SNS,
providing a category to consultation contents of the consultation, the category being determined based on the one or more answers, and
transmitting a psychological test to the client terminal before transmitting the set of pre-consultation questions.