Patent ID: 11968081
Assignee: NILE GLOBAL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 8:
9. A cloud server, the cloud server comprising:
a network management module configured to:
connect to a neighboring network device of a faulty network device, wherein the neighboring network device and the faulty network device are located within a network deployed at a customer site, and wherein the neighboring network device communicates with the faulty network device according to a short-range wireless communications protocol; and
perform a network device troubleshooting operation on the faulty network device using the neighboring network device as a proxy; and

a network management database connected to the network management module and configured to store a short-range wireless reachability database of the network,
wherein the cloud server comprises a processor, wherein the short-range wireless communications protocol comprises a Bluetooth (BT) or Bluetooth Low Energy (BLE) communications protocol, and wherein the network management module is further configured to transmit and instruction to be executed by the faulty network device to the neighboring network device, wherein the short-range wireless reachability database comprises a BT or BLE reachability database of the network, and wherein the network management module is further configured to select the neighboring network device from a plurality of BT or BLE capable network devices in vicinity of the faulty network device based on the BT or BLE reachability database when the faulty network device loses connectivity to the cloud server.