Patent ID: 11893150
Assignee: BANK OF AMERICA CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 6:
7. A computer program product for augmented reality emulation facilitating user interactions, the computer program product comprising at least one non-transitory computer readable medium comprising computer readable instructions, the instructions comprising instructions for:
receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verifying the user's identity via third party decentralized register;
generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmitting a real-time video stream of the dynamic avatar to the augmented reality device; and
continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.