Patent ID: 11902471
Assignee: DENSO CORPORATION
Field: Control (Instruments)
Classification: CPC H  G | IPC G  H

Claim 14:
15. A remote assistance method for assigning an operator of a plurality of operators to remotely support a plurality of vehicles, the remote assistance method comprising:
receiving calls that are transmitted from the plurality of vehicles;
scheduling the calls that are received based on a priority level that becomes higher in accompaniment with a waiting period of the call, determining whether the calls satisfy a call condition, and assigning the calls to any of the plurality of operators in response to determining that the calls satisfy the call condition;
receiving a cancelation of the call; and
canceling scheduling of the call that corresponds to the cancelation based on reception of the cancelation, wherein:
the priority level becomes higher in order of: a case in which the waiting period is less than a minimum waiting period; a case in which the waiting period exceeds the minimum waiting period and falls below a maximum waiting period; and a case in which the waiting period exceeds the maximum waiting period; and
in response to the waiting period being less than the minimum waiting period, it is determined that the call does not satisfy the call condition and the call is not assigned to the operator.