Patent ID: 11861918
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. An apparatus comprising:
a processing device operatively coupled to a memory and configured to:
receive an input of at least one image associated with an issue;
extract text from the at least one image;
determine an intent from the extracted text;
recommend a response to the issue based at least in part on the determined intent;
transmit the recommended response to a user;
wherein the processing device is configured to at least in part use one or more machine learning models to perform the extracting, determining and recommending; and
wherein the one or more machine learning models are trained with training data comprising at least a plurality of intents;
wherein, in recommending the response to the issue, the processing device is configured to:
build a first matrix comprising a plurality of words corresponding to the plurality of intents and a first plurality of term frequency scores for the plurality of words corresponding to the plurality of intents;
build a second matrix comprising a plurality of words corresponding to the determined intent and a second plurality of term frequency scores for the plurality of words corresponding to the determined intent;
compare the first matrix with the second matrix to determine a matching intent from the plurality of intents to the determined intent; and
recommend an issue resolution corresponding to the matching intent.