Patent ID: 11870853
Assignee: TWILIO INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 16:
17. The non-transitory computer-readable medium of claim 13, the operations further comprising:
establishing a third communication session between a third device and a fourth device;
associating the third communication session with a second established contextual resource identified based on the third device, the second established contextual resource maintaining contextual information related to at least one previous communication session associated with the third device;
receiving an API request for the second established contextual resource from the fourth device; and
transmitting at least a portion of the contextual information maintained by the second established contextual resource to the fourth device, the fourth device causing presentation of a second customized user interface based on the at least a portion of the contextual information from the second established contextual resource, the second customized user interface being different than the customized user interface presented by the second device.