Patent ID: 11876931
Assignee: AFINITI, LTD.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 8:
9. A system, the system comprising:
memory; and
processing circuitry coupled to the memory, wherein the system is configured to:
receive, at a group of one or more switches, contact information indicating a plurality of contacts;
receive, at a group of one or more switches, agent information indicating a plurality of agents;
during a first period of time, associate a first contact with a first pairing strategy based on an arrival time of the first contact;
during a second period of time later than the first period of time, establish, in a switch of the system, a connection between the first contact and a first agent using the first pairing strategy;
during the second period of time, associate a second contact with a second pairing strategy based on an arrival time of the second contact;
during a third period of time later than the second period of time, establish, in a switch of the system, a connection between the second contact and a second agent using the second pairing strategy;
during the third period of time, associate a third contact with the first pairing strategy based on an arrival time of the third contact;
during a fourth period of time later than the third period of time, establish, in a switch of the system, a connection between the third contact and the third agent using the first pairing strategy;
during the fourth period of time, associate a fourth contact with the second pairing strategy based on an arrival time of the fourth contact; and
during a fifth period of time later than the fourth period of time, establish, in a switch of the system, a connection between the fourth contact and the fourth agent using the second pairing strategy.