Patent ID: 11870738
Assignee: OPEN TEXT HOLDINGS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 11:
12. A computer implemented method comprising:
receiving, based on user interaction with an interactive document design interface, a document design comprising:
a page template specifying content of a communication page, a first variable to be populated with a first variable value and second variable to be populated with a second variable value; and
a conversation template defining a state machine for an automated conversation, the conversation template specifying a variable to which a participant response is to be written;

generating a conversation-enabled document from the document design, wherein the conversation-enabled document comprises a document container, the document container comprising:
a set of files, wherein the set of files of the document container provide an atomic unit and enable the conversation-enabled document to be processed by enterprise applications,
a conversation component,
document data comprising data values for the second variable for a plurality of potential conversation participants, and
the page template;

exposing the conversation-enabled document on a conversation channel;
receiving the participant response;
updating the conversation-enabled document based the participant response; and
rendering the communication page on a second channel using the updated conversation-enabled document.