Patent ID: 11902462
Assignee: VALUE-ADDED COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 8:
9. A method for providing live communication services to an inmate of a controlled environment facility, the method comprising:
providing access to a communication processing platform to an inmate;
receiving a request form the inmate to attempt a live communication with an outside party;
performing the live communication attempt with the outside party;
detecting that the live communication attempt has been answered;
determining that the live communication attempt has been answered by a non-human; and
prompting the inmate to record a message for the outside party in response to the determining;
receiving a message from the inmate in response to the prompting;
performing a content check of the received message to determine whether the received message includes restricted or prohibited content; and
in response to the message passing the content check:
performing a second contact attempt of the outside party;
detecting that the second contact attempt has been answered by either a live individual or a non-human; and
playing back the recorded message.