Patent ID: 11875233
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. A non-transitory media comprising instructions for performing a method, implemented by at least one processor, for processing cloud incidents related information, including entity names and entity values, the method comprising:
using the at least one processor, processing the cloud incidents related information to convert at least words and symbols corresponding to a cloud incident into machine learning formatted data;
processing the machine learning formatted data including both: (1) entity names and entity values associated with the cloud incident and (2) any data types for the entity values associated with the cloud incident;
using a first time distributed dense layer, reshaping the entity names and the entity values, to generate a first set of reshaped data;
using a second time distributed dense layer, different from the first time distributed layer, reshaping the data types, to generate a second set of reshaped data;
using a first attention layer, processing the first set of reshaped data, emphasizing a first set of tokens more likely to be entity names or entity types;
using a second attention layer, different from the first attention layer, processing the second set of reshaped data, emphasizing a second set of tokens more likely to be data types;
using a first conditional random fields (CRF) layer, outputting predicted entity names by processing an output of the first attention layer; and
using a second CRF, different from the first CRF, outputting predicted data types by processing an output of the second attention layer.