Patent ID: 11962862
Assignee: DISH NETWORK L.L.C.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 13:
14. A media asset presentation system, comprising:
at least one processor; and
at least one memory coupled to the at least one processor, wherein the at least one memory has computer-executable instructions stored thereon that, when executed by the at least one processor, cause the at least one processor to:
receive an indication of a request from a user of a receiving device for contacting the user via a receiving device of the user while a customer service representative is currently online with the user via a different device than the receiving device;
in response to the receiving of the indication of the request, determine, based on metadata stored on the receiving device, whether to automatically play a media asset stored on the receiving device while the customer service representative is currently online with the user, wherein the determining whether to automatically play the media asset stored on the receiving device is based on metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device and the metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device includes a service identifier (Service ID) associated with the condition for contacting the user and the media asset; and
automatically play the media asset while the customer service representative is currently online with the user in response to the determination.