Patent ID: 11930120
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 14:
15. A computing apparatus comprising:
a processor; and
a memory storing instructions that, when executed by the processor, cause the processor to:
receive a phone call from a client device;
generate a uniform resource locator (URL) comprising a session identifier as a parameter;
associate the session identifier with an account;
transmit the URL to the client device;
receive, from a web browser of the client device, a request comprising the URL and a cookie comprising a hash value;
determine that the session identifier of the URL of the request matches the session identifier associated with the account and the hash value matches a hash value associated with the account;
transmit, to the web browser, a web page associated with the URL;
receive, from the web page in the web browser, a cryptogram;
decrypt the cryptogram based on the determination that hash value matches the hash value associated with the account;
authenticate, based on the decryption of the cryptogram and the determination that the session identifier of the URL matches the session identifier associated with the account, the account for the phone call; and
provide, based on the authentication of the account, one or more attributes of the account to a graphical user interface displayed on an agent system assigned to the phone call.