Patent ID: 11914465
Assignee: RED HAT, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. A system, comprising:
a processor in communication with a solution database; and
a memory device including instructions that when executed by the processor perform operations comprising:
detecting an error to triage in a computing deployment for which incomplete configuration data are known;
identifying, from the solution database, a plurality of historic solutions for the error in other computing deployments with matching configuration data to the incomplete configuration data;
determining, via a machine learning model, an initial ranking of the plurality of historic solutions based at least in part on resource usages for performing individual solutions of the plurality of historic solutions;
performing an initial highest ranked solution, according to the initial ranking, on the computing deployment;
appending performance of the initial highest ranked solution to a triage report;
in response to determining that the initial highest ranked solution was unsuccessful in resolving the error, determining, via the machine learning model, a subsequent ranking of the plurality of historic solutions for the error based at least in part on the resource usages for performing the individual solutions of the plurality of historic solutions;
performing a subsequent highest ranked solution, according to the subsequent ranking, on the computing deployment;
appending performance of the subsequent highest ranked solution to the triage report; and
transmitting the triage report identifying that the initial highest ranked solution and the subsequent highest ranked solution were performed on the computing deployment; and

in response to detecting the error:
locking a configuration of the computing deployment during attempts to apply historic solutions of the plurality of historic solutions, wherein the triage report further identifies the configuration of the computing deployment.