Patent ID: 11934778
Assignee: INTUIT INC.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 19:
20. A method for providing a graphical user interface to manage a sentiment analysis of content, comprising:
assigning a content ID to each comment in a set of comments indicating that each comment in the set of comments is associated with a content item;
receiving a request for sentiment analysis of the content item, wherein the request includes the content ID;
retrieving the set of comments based on the content ID;
confirming that each comment in the set of comments is related to the content item by, for each respective comment in the set of comments:
identifying a set of words in the respective comment; and
generating a probability for the set of words indicating whether the set of words is related to the content item;

processing the set of comments to generate an updated set of comments, wherein the processing comprises:
determining one or more words in the set of comments match one or more keywords from a dictionary;
replacing the one or more words with a generic placeholder; and
replacing personal identifying information in each respective comment of the set of comments with anonymized data;

generating, using a machine learning model trained to output sentiment analysis when receiving a set of comments as input, a sentiment analysis for the content item by, for each respective comment in the updated set of comments:
identifying a probability for each word in the respective comment indicating a sentiment category for each word;
determining a sentiment probability for the respective comment based on the probability for each word in the respective comment; and
determining a sentiment category for the respective comment based on the sentiment probability for the respective comment;
displaying the sentiment analysis in the graphical user interface;
receiving a request to display contact information for a user associated with a first comment in the set of comments, the first comment having a negative sentiment category; and
displaying a message that the contact information for the user associated with the first comment is unavailable.