Patent ID: 11962477
Assignee: T-MOBILE INNOVATIONS LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 0:
1. A system comprising:
an incident report database comprising records of a plurality of incident reports;
a network operations center (NOC) dashboard configured to present the incident reports; and
an incident reporting tool coupled to the incident report database and the NOC dashboard, and configured to:
receive, from the incident report database, an incident report associated with the incident;
present, on the NOC dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the status of one or more tasks comprises indicators indicating whether the incident is a chronic incident, indicating whether the incident is recent reset incident, and indicating whether the incident is a self-clear incident, and information related to an incident type, an incident status, an incident assignee, status of technologies on a cell site, and status of open action items, and wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the indicators and information;
enable the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report; and
update the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.