Patent ID: 11916929
Assignee: SPLUNK INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. The computer-implemented method of claim 1, wherein the data is first data, the incident is a first incident, the incident event is a first incident event, the incident type is a first incident type, the analyst is a first analyst, the historical remediation data is first historical remediation data, and wherein the method further comprises:
receiving second data indicating an occurrence of a second incident in the IT environment;
generating a second incident event based on the second data, the second incident event identifying a second incident type for the second incident; and
assigning the second incident event to a second analyst of the plurality of analysts, wherein the second analyst is selected based at least in part on a second efficiency measurement derived from second historical remediation data for the second analyst, and wherein the second historical remediation data indicates an amount of time taken by the second analyst to resolve incidents of the second incident type.