Patent ID: 11922522
Assignee: SCHLUMBERGER TECHNOLOGY CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  E | IPC E  G

Claim 10:
11. A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a computing system, cause the computing system to perform operations, the operations comprising:
receiving a data loading service request for loading oilfield-related data to an application;
generating a service ticket in response to the request, the service ticket identifying details of the data loading service request;
assigning one or more tasks associated with the service ticket to one or more resources comprising one or more automated systems and one or more operators, wherein assigning the one or more tasks comprises selecting the one or more resources based on information included in the service ticket, wherein the information comprises a type of data associated with the data loading service request, a volume of data to be loaded, and application type to receive the data, and wherein the one or more resources are selected based on:
one or more availability schedules of the one or more operators;
one or more training profiles of the one or more operators with respect to the application type; and
one or more capabilities of the one or more automated systems to complete the data loading service request with respect to the type of data and the volume of the data;

receiving, from the one or more resources, additional information regarding a status of completion of the data loading service request after the one or more tasks are assigned to the one or more resources, wherein the additional information comprises a new request, a request assigned, a request resolved, a close request, or any combination thereof; and
providing one or more updates of the status of the requested service to a user through a user interface, wherein the data is used by the application to perform an oil/gas recovery or exploration task.