Patent ID: 11934784
Assignee: VERINT AMERICAS INC.
Field: Pharmaceuticals (Chemistry)
Classification: CPC G  A | IPC A  G

Claim 6:
7. A system for selecting actions to perform for an entity based on content items, the system comprising:
at least one processor; and
a memory storing instructions that, when executed by the at least one processor, cause the at least one processor to:
ingest language data from internet-based content streams, wherein the internet-based content streams are specific to a domain of an intelligent virtual assistant (IVA);
process the language data using a language model to extract vocabulary from the language data, the extracted vocabulary comprising terms;
identify select terms by counting the terms in the extracted vocabulary over a sliding window;
compare the select terms from the extracted vocabulary to terms stored in a language model specific to the IVA to determine if the select terms have a match to the terms in the language model;
determine usage of the select terms in context with respect to the language data using an embedding model;
for any of the select terms that have a match in the language model, determine a frequency of use of the select term in the language data in its associated context;
automatically delete first terms one or more of the select terms from a training example for the language model without further human intervention based on the frequency of use of the one or more first terms falls below a predetermined threshold
recompile the language model based on the training example after deleting the one or more first terms; and
adopt the recompiled language model into the IVA.