Patent ID: 11928033
Assignee: IVANTI, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method of remote computing device diagnosis and mitigation, the method comprising:
interrogating a first computing device for a plurality of computing parameters at a first time;
recording the plurality of computing parameters for the first computing device at the first time in a first baseline data file;
at a second time that is different from the first time, receiving a signal indicative of an intermittent technical state of a second computing device, wherein the first computing device is similarly configured to the second computing device;
immediately responsive to the signal, interrogating the second computing device for the plurality of computing parameters;
recording the plurality of computing parameters for the second computing device in a first data file;
comparing the first data file with the first baseline data file;
based on the comparison, identifying a difference in at least one parameter of the plurality of computing parameters between the first data file and the first baseline data file, the difference being indicative of a cause of the intermittent technical state; and
remotely implementing at least one change on the second computing device to mitigate the cause of the intermittent technical state.