Patent ID: 11934787
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 11:
12. The computer program product of claim 7, wherein the program instructions to determine that the first agent entry expects the response further comprises:
program instructions to append parts of speech (POS) tags to one or more words in the NL text to generate tagged NL text data;
program instructions to encode the agent text data into sentence embeddings having a dimension of 768 or less;
program instructions to process, by a second trained machine learning model, the tagged NL text data and the sentence embeddings to generate model output data corresponding to a response expectation classification; and
program instructions to determine the NL text as the first agent entry data that expects the response if the response expectation classification satisfies a condition.