Patent ID: 11972278
Assignee: PAYPAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A computer-implemented method, comprising:
retrieving, by a device operatively coupled to a processor, profile data and context data associated with a client engaged in a computing touchpoint journey, wherein the profile data and context data characterize at least an objective of the client and are particular to at least a financial status of the client, and wherein the profile data and context data comprise information respective of a capability of the client;
forecasting, by the device, an unsuccessful event along the computing touchpoint journey of the client by employing a first machine learning algorithm that takes as input the profile data and the context data, including the information respective of the capability of the client, and produces as output the forecasted unsuccessful event, wherein the first machine learning algorithm is trained based on previous contexts and profiles associated with previous unsuccessful events; and
dynamically suggesting, by the device, a computing touchpoint for the client by employing a second machine learning algorithm that takes as input the profile data, the context data, the capability of the client, and the forecasted unsuccessful event and produces as output the dynamically suggested computing touchpoint, wherein the second machine learning algorithm is trained based on previous computing touchpoints that resolved the previous unsuccessful events.