Patent ID: 11902470
Assignee: 8X8, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 19:
20. A method comprising:
storing client-specific sets of data which respectively indicate, for each of a plurality of remotely-situated disparate client entities (“client entities”), data communications services including data-communications call routing services and parked-call services to be provided on behalf of a client entity from among the client entities;
via a data-communications server which includes one or more computer processor circuits and one or more data communication circuits, accessing the client-specific sets of data and, in response, receiving incoming calls involving user endpoint devices associated with respective ones of the client entities and providing the data communications services to the client entities in a manner consistent with the client-specific sets of data; and
for an incoming call from among the incoming calls, conveying one of multiple call-related context indications to a user endpoint device from among the user endpoint devices, for informing on how the incoming call (“the call”) may be processed for a change to or from a parked call status.