Patent ID: 11916852
Assignee: UIPCO, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. An automated method for providing a conversation interface on a client computing device when a client is interacting with a company application, comprising:
providing a conversation interface on the client computing device responsive to a conversation topic relating to the client's interaction with the company application, wherein the conversation interface includes a request for information by the client in a series of conversational exchanges between the client and automated responses from the company application;
inputting, by the client, information into the conversation interface responsive to the request for information in the series of conversational exchanges;
enabling, via the conversation interface, the client to modify one or more prior conversational responses displayed in the conversation interface provided by the client associated with prior conversational exchanges made by the client;
determining, and displaying to a company representative, an inquiry to be made by the company representative with the client relating to the information inputted by the client associated with the series of conversational exchanges; and
inputting, by the client, information into the conversation interface responsive to the inquiry by the company representative thereby completing the client's information conversational exchange with the conversation interface.