Patent ID: 11924378
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system for transitioning an artificial intelligence (AI) chat session to a telephony-based call, the system comprising:
one or more processors; and
a memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive, from a user device via an AI chat session, servicing intent input data and a first selection of a first user input object configured to initiate a telephony-based call;
generate a token based on the servicing intent input data;
transmit a message to the user device via the AI chat session, the message associated with the token;
receive, from the user device via the AI chat session, a second selection of a second user input object indicating a preference to initiate the telephony-based call associated with the token; and
cause the user device to initiate the telephony-based call associated with the token.