Patent ID: 11972459
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 6:
7. A method comprising:
generating one or more electric fields via one or more hubs of a network of hubs;
over a time period while a user is interacting with an item, receiving, via two or more hubs of the network of hubs respectively at two or more times when the user and the item are both at two or more locations of an environment, (i) first communication signals comprising item identification information from an item tag of the item, the item identification information identifying the item, and (ii) second communication signals comprising user identification information from a mobile device of the user, the user identification information identifying the user, the second communication signals comprising information indicative of detecting the mobile device interacting with a tag of a given item within a predetermined proximity for a predetermined duration of time in the environment;
based on receiving the first communication signals and the second communication signals over the time period while the user is interacting with the item, generating, via the network of hubs, interaction information indicating (i) multiple locations in the environment at which the user interacted with the item and (ii) a time duration that the user has interacted with the item over the multiple locations;
determining occurrence of a user interaction with the item based on the one or more electric fields; and
sending, to a merchant system, based on the determination of the occurrence of the user interaction, the interaction information related to the item,
wherein an indication related to the user's interaction with the item at the multiple locations is provided by the merchant system to the mobile device based on the interaction information,
wherein the interaction information enables the merchant system to identify a metric associated with the interaction, compare the metric with a set of rules for the metric, and generate an analysis of the interaction.