Patent ID: 11941597
Assignee: nan
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. A non-transitory computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to:
obtain one or more ratings for a user, wherein the one or more ratings are indicative of ease of interaction with the user during one or more prior virtual consultations involving the user;
receive a request from the user for a new virtual consultation;
customize a cost structure for the new virtual consultation based on the one or more ratings, wherein the customized cost structure comprises different rates corresponding to a plurality of different amounts of time available for the new virtual consultation;
provide, via a first graphical user interface (GUI), the customized cost structure for display on an electronic device;
schedule the new virtual consultation at a pre-determined time in response to receiving confirmation of pre-payment of fees for the new virtual consultation, wherein a length of time of the new virtual consultation is set to one of the plurality of different amounts of time selected by the user via the first GUI;
initiate the new virtual consultation at the pre-determined time by providing, via a second GUI, a window for display on the electronic device, wherein the window displays a professional service representative; and
automatically resize the window displaying the professional service representative in response to the length of time of the new virtual consultation adjusting, wherein the window automatically closes in response to the length of time of the new virtual consultation running out.