Patent ID: 11901071
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Medical technology (Instruments)
Classification: CPC G  H | IPC G  H

Claim 12:
13. A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the method comprising:
storing user information of the senior user and the caregiver;
detecting a plurality of user-initiated interactions of the senior user with the chatbot including any audio command from the senior user to the chatbot during a designated period of time;
generating a plurality of user activity messages summarizing each of the plurality of user-initiated interactions of the senior user with the chatbot during the designated period of time, the plurality of user activity messages identifying at least a type of each interaction by the senior user with the chatbot; and
transmitting, to the second client device, the plurality of user activity messages for display on a user interface of the second client device.