Patent ID: 11907592
Assignee: RICOH COMPANY, LTD.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. An information processing apparatus comprising:
circuitry configured to:
communicate with a device through a network;
store in one or more memories, error information acquired from the device and a solution method of an error input to the device or the information processing apparatus in association with time information; and
display on a display, presence of the error information and presence of the solution method in association with time axis based on the time information,
wherein the circuitry is further configured to:
in response to receiving selection of the error information by selection of a display component for indicating the presence of the error information, search the one or more memories for an error of a same type as selected error information; and
display on the display, the error information associated with the error of the same type that matches the search for one screen including the time information and the presence of the solution method, in association with the time axis based on the time information,
the circuitry is further configured to:
in response to receiving selection of the display component indicating the presence of the error information, display on the display, a message input field; and
store in the one or more memories, the information input by an operator in the message input field as the solution method, in association with time of input of the information or the same time information as the selected error information, and
the circuitry is further configured to:
in response to receiving selection of the display component indicating the presence of the error information, search from the one or more memories, an error of the same type as the selected error information; and
in a case the search for the error of the same type is unmatched, display on the display the message input field.