Patent ID: 11886551
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A hardware system, comprising:
a hardware management server of one or more data centers configured to host one or more client instances, wherein the hardware management server is configured to perform actions comprising:
querying one or more databases to determine that an identifier of a software program from the one or more client instances is not listed in a plurality of identifier entries in the one or more databases, wherein the identifier of the software program is based on or linked to identification information specified by a software publisher;
in response to determining that the identifier is not listed, generating a software model associated with the software program, a placeholder identifier entry, or both, in the one or more databases to associate the identifier with the software model;
receiving one or more attributes associated with the software program from at least one client instance of the one or more client instances;
modifying the software model based on the one or more attributes; and
performing one or more software asset management operations related to the software program for the one or more client instances based on the software model.