Patent ID: 11948048
Assignee: BRIGHTERION, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. Non-transitory computer-readable storage media having computer-executable instructions for context analysis of a plurality of messages each having a sender and a recipient, wherein when executed by at least one processor the computer-readable instructions cause the at least one processor to:
automatically receive the plurality of messages, each of the plurality of messages including recipient-identifying information, sender-identifying information, and a payload comprising words;
automatically perform an identification process for identification of the sender and the recipient for each of the plurality of messages based respectively on the corresponding sender-identifying information and recipient-identifying information;
automatically retrieve a plurality of sender smart agents and a plurality of recipient smart agents corresponding respectively to each identified sender and recipient, said smart agents comprising behavior profiles including historical data derived respectively from prior messages of the corresponding sender and recipient and each of the sender behavior profiles defining at least one word choice proclivity of the corresponding sender based on the corresponding historical data derived from the respective prior messages of the sender;
automatically identify a plurality of keywords within each of the plurality of messages;
automatically generate metadata comprising a plurality of candidates for definitions and uses for each of the keywords of each of the plurality of messages;
automatically analyze the metadata of the plurality of keywords for each of the plurality of messages with the retrieved pluralities of sender smart agents and recipient smart agents to identify a likely subject for each corresponding message, the metadata analysis for each of the plurality of messages including using the at least one word choice proclivity of the corresponding sender to evaluate the plurality of candidates for and to disambiguate at least one of the keywords in the message the disambiguation for the at least one of the keywords including determining an increased confidence in one or more of the corresponding plurality of candidates relative to other of the corresponding plurality of candidates based on the at least one word choice proclivity of the corresponding sender;
automatically determine a sentiment based at least in part on the likely subject of each corresponding message;
automatically adjust priority levels respectively associated with at least some of the plurality of messages based at least in part on the corresponding identified likely subjects and determined sentiments.