Patent ID: 11949815
Assignee: 8X8, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 10:
11. A method for use in a system providing data communications services to client-specific endpoint devices of respective client entities, the method comprising:
enabling one or more receptionists to answer and process calls for a group of endpoint devices associated with a particular client entity registered to receive certain of the data communications services;
receiving, for provision of the data communications services to a particular client entity from among the respective client entities, a first set of scripts or directives which has call flow instructions provided according to a first programming language and which specifies instructions for call routing or call flow to be carried out for the provision of data communications services for the particular client entity;
using a second set of scripts having instructions or directives provided according to a second programming language, wherein the second set of scripts or directives includes at least one of call routing and call processing functions for customizing the data communications services to the particular client entity, and the first and second programming languages are related languages which are related via at least one level of translation; and
using, via the first set of scripts or directives and the second set of scripts or directives, to control, in response to data communications involving the particular client entity, said at least one of call routing and call processing functions in a manner consistent with the data communications services to be provided to the particular client entity.