Patent ID: 11921764
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. The non-transitory computer-readable medium of claim 15, wherein the instructions further comprise:
one or more instructions that, when executed by the one or more processors, cause the one or more processors to:
receive a second question associated with the application or the system;
extract textual question data from the second question;
parse the textual question data to generate a parsed question; and
perform natural language processing on the parsed question to identify subject matter of the second question,
wherein the one or more instructions, that cause the one or more processors to perform the search of the knowledge graph, cause the one or more processors to:
perform a search of the knowledge graph, based on the subject matter of the question, to identify documents and first document scores,
identify a set of the documents that satisfy a threshold first document score,
determine a second document score for each document, of the set of the documents, based on parsed text of each document and the subject matter of the second question, and
determine a second answer to the second question based on the second document score determined for each document of the set of the documents.