Patent ID: 11900942
Assignee: INTERACTIVE MEDIA S.P.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. The system of claim 14, wherein said dialog manager is further configured to automatically correct for any of error conditions, call transfers, or terminations by any of:
a) when said chatbot output text message is delayed beyond a chatbot response time threshold, to automatically substitute a chatbot delayed replacement message for said chatbot output text message;
b) when said user audio speech content is delayed beyond a user speech delay time threshold, to automatically output an unexpected user pause audio file to said user;
c) when audio noise is detected in said user audio speech content, and said user audio speech content cannot be interpreted, to automatically output a line noise warning audio file to said user;
d) when said chatbot transfers operation to a human agent, to automatically output a call transfer audio file to said user;
e) when said chatbot terminates its connection, to automatically output a call termination audio file to said user.