Patent ID: 11935056
Assignee: PAYPAL, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A system comprising:
a non-transitory memory storing instructions; and
a processor configured to execute the instructions to cause the system to perform operations comprising:
determining a transaction associated with a user of a device;
receiving, via a network connection, data associated with the user of the device and transactional information associated with the transaction, wherein the data includes a sentiment response associated with the user;
determining, based on the data and the transactional information, that a user action associated with the transaction meets or exceeds a threshold;
determining, based on the user action, a user interaction indicator associated with the transaction, wherein the user interaction indicator represents a likelihood of the user contacting a service provider processing the transaction;
determining a responsive action associated with the transaction, wherein the responsive action associated with the transaction comprises at least one remediation action that reduces the likelihood of the user contacting the service provider processing the transaction; and
automatically performing the responsive action associated with the transaction.