Patent ID: 11929974
Assignee: OUTREACH CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A non-transitory computer-readable medium comprising memory with instructions encoded thereon for automatically managing email communication between a user and a known prospect, the instructions, when executed by one or more processors, causing the one or more processors to perform operations, the instructions comprising instructions to:
detect an email received at an email inbox of the user, the email received responsive to a given message of a sequence;
extract metadata from a header of the email;
determine that the metadata matches information in an entry of a database, the entry corresponding to the known prospect;
determine a classification for the email by applying content of the email to a machine learning model and receiving as output from the machine learning model the classification; and
transmit an instruction to generate a next message of the sequence in accordance with an updated activity, the updated activity selected from a plurality of candidate activities based on the classification.