Patent ID: 11861658
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 9:
10. A system for facilitating reward redemption, comprising:
a non-transitory storage medium storing instructions; and
a processor in communication with the non-transitory storage medium, the processor, when executing the instructions, is configured to:
calculate, based on account information of a customer of a plurality of customers stored in at least one database, a dynamically adjusted threshold quantity of reward units held within a predetermined period of time in order to participate in a reward redemption program, the dynamically adjusted threshold being calculated based on one or more individualized details, a reward associated with a reward account, the reward including reward units in a form of reward points or reward miles, and a balance of reward units maintained in the reward account;
determine that the customer meets the dynamically adjusted threshold quantity of reward units by determining whether respective reward units associated with the customer will expire within a predetermined period of time;
determine a probability of acceptance of a reward redemption offer by the customer based on transaction history data, transaction history archive information, and redemption history of the customer, wherein the transaction history archive information corresponds to one or more patterns of transaction activity of;
adjust the reward redemption offer based on the probability of acceptance;
send the reward redemption offer to the customer after determining that the customer meets the dynamically adjusted threshold quantity of reward units;
receive a response indicating an acceptance by the customer of the reward redemption offer; and
update account information of the customer based on the reward redemption offer and the received response.