Patent ID: 11930054
Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 7:
8. A method, comprising:
identifying a user associated with a scheduled outreach, the scheduled outreach comprising sending a plurality of messages to the user;
translating a first portion a collection of interaction data associated with the user from a first format to a second format to comply with a predefined schema, the first format being associated with a first type of interaction over a first communication channel of a plurality of communication channels, the second format being required for a trained intent model;
translating a second portion of the collection of interaction data associated with the user from a third format to the second format to comply with the predefined schema, the third format being associated with a second type of interaction over a second communication channel of the plurality of communication channels;
organizing the collection of interaction data associated with the user according to the predefined schema;
determining a user intent based at least in part on an output of the trained intent model, an input of the trained intent model is based at least in part on the collection of interaction data associated with the user and organized according to the predefined schema;
modifying the scheduled outreach for the user based at least in part on the user intent; and
initiating the scheduled outreach by sending the plurality of messages associated with the modified scheduled outreach to a client device associated with the user.