Patent ID: 11947417
Assignee: PAYPAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 10:
11. A non-transitory computer-readable medium having instructions stored thereon that are executable by a computing device to perform operations, comprising:
detecting, by a monitoring agent interfacing with a user page, an occurrence of an error during an interaction of a user with a transaction service, wherein a resolution of the error is implemented without redirecting the user to an additional user page;
in response to detecting the occurrence of the error:
accessing data for the user page at a time of the error;
accessing account data for at least one account of the user associated with the transaction service;
determining at least one causal factor for the error in response to receiving the error signal indicating the error and based on the user page data and the account data;
determining data needed to resolve the error based on the at least one causal factor, wherein at least some of the data needed to resolve the error includes external data from at least one external domain;
accessing the data needed to resolve the error, wherein accessing the data needed to resolve the error includes:
implementing a request in the user page for user provided data needed to resolve the error; and
receiving the user provided data;

determining a resolution flow based on the at least one causal factor, wherein the resolution flow is determined by accessing, from a database of rules for errors and learned error resolution flows, at least one rule and at least one learned error resolution flow corresponding to the at least one causal factor; and
implementing, via the monitoring agent, the resolution flow, wherein the resolution flow includes information usable for implementation in the user page to resolve the error along with the data needed to resolve the error.