Patent ID: 11949639
Assignee: VMWARE LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A system for intelligently managing a backend system, comprising:
a memory storage including a non-transitory, computer-readable medium comprising instructions; and
a computing device including a hardware-based processor that executes the instructions to carry out stages comprising:
receiving, from a remote management server, an agent application at a user device, the user device in communication with the remote management server, a remote email server, and a remote backend server, wherein the email server and the backend server are unassociated with one another and not configured for direct communication;
detecting, by the agent application, trigger content within emails received at an email application of the user device;
measuring, by the agent application, a frequency of user interactions with emails containing the trigger content, wherein the user interactions are reported by the agent application to the management server;
in an instance where the user interaction frequency exceeds a first threshold, enabling generation of graphical user interface (“GUI”) cards at the management server for emails comprising the trigger content, the GUI cards configured for display at the user device; and
upon detecting receipt of an email comprising the trigger content at the email application of the user device by the agent application, receiving, from the management server, at least one GUI card to be displayed at the user device, the at least one GUI card displaying contextual information and at least one option for taking action in the remote backend system that is unassociated and not in direct communication with the email server,
wherein, when selected, the GUI card causes an action to be performed by the management server at the remote backend system.