Patent ID: 11922374
Assignee: PWC PRODUCT SALES LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method, the method comprising:
receiving, by a computer, first communication data from a plurality of servers hosting a plurality of communication tools, the first communication data associated with a plurality of conversations involving one or more users;
executing, by the computer, a plurality of conversion modules to convert the first communication data into a common format, wherein each of the plurality of conversion modules are respectively configured to convert data associated with a communication tool of the plurality of communication tools;
generating, by the computer, a graph based upon the first communication data in the common format based upon one or more characteristics identified in the first communication data and the one or more users involved with the plurality of conversations;
clustering, by the computer, the first communication data in the graph according to the one or more characteristics and the one or more users, thereby generating one or more clusters around at least one of a characteristic and a user;
generating user data for each of the one or more users based on the one or more clusters;
generating project data for one or more projects based on the one or more clusters; and
determining, by the computer, a first set of one or more identified characteristics correlated with high performing projects, based on the user data and the project data, the one or more characteristics associated with the user data or the project data;
creating a message thread between a first user and a second user, based on the first set of one or more identified characteristics;
after creating the message thread, receiving, by the computer, second communication data from the first user and the second user based on at least one conversation between the first user and the second user using the message thread;
converting the second communication data into the common format using at least one of the plurality of conversion modules;
updating, by the computer, the graph to represent the first user, the second user, and the second communication data; and
determining, based on the updated graph, a second set of one or more identified characteristics correlated with high performing projects.