Patent ID: 11943178
Assignee: CODEOBJECTS INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A non-transitory computer-readable storage medium having data stored therein representing software executable by a computer, the software having instructions to:
select a first communication channel from multiple communication channels;
receive, via the first communication channel, a first user input as part of a conversation with a chatbot, the chatbot including a communication data structure including a plurality of communication paths, and a plurality of communication identities,
wherein each of the plurality of communication paths comprises a plurality of units, and
wherein at least one of the plurality of units is coded with instructions to navigate the conversation among different communication paths;

generating a communication identity based on the first user input,
wherein the communication identity includes a plurality of identity elements;

select a communication path based on the first user input, wherein selecting the communication path includes:
comparing the generated communication identity with the plurality of communication identities in the communication data structure to determine a match;
when there is no match between the generated communication identity with the plurality of communication identities in the communication data structure, select, via a selection algorithm, a unit within the plurality of units,
wherein, selecting, via a selection algorithm, a unit within the plurality of units includes:
determining one or more communication identities stored within the communication data structure that may approximately match the generated communication identity,
providing the user with one or more feedbacks associated with one or more approximately matched communication identities,
receiving, from the user, a selected feedback from the one or more feedbacks associated with one or more approximately matched communication identities, and
selecting the unit associated with the selected communication identities,
wherein the selection algorithm is a machine learning algorithm, the machine learning algorithm including a computer-implemented method of selecting a unit within the plurality of units including:
receiving an input dataset comprising a user's historical communication data and/or other users' historical communication data;
determining a user's expected feedback; and
producing an output dataset comprising a unit selection associated with the user's expected feedback;

selecting a unit associated with the matched communication identity within the plurality of identities; and

generate a first feedback in response to the first user input according to the selected communication path.