Patent ID: 11921764
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A non-transitory computer-readable medium storing instructions, the instructions comprising:
one or more instructions that, when executed by one or more processors of a device, cause the one or more processors to:
receive a question associated with an application or a system;
perform a search of a knowledge graph, based on the question, to determine an answer to the question,
wherein unstructured data associated with the application or the system is processed to generate processed textual data, and the processed textual data is processed, with a clustering model and a classification model, to generate the knowledge graph;

determine that the search of the knowledge graph failed to identify an answer to the question;
automatically connect a first client device, associated with a subject matter expert for the answer to the question, and a second client device associated with the question based on the search of the knowledge graph failing to answer the question based on determining that the search of the knowledge graph failed to identify the answer to the question;
monitor information exchanged between the first client device and the second client device;
perform one or more actions based on the information exchanged between the first client device and the second client device;
update the knowledge graph based on the information exchanged between the first client device and the second client device; and
generate one or more analytics based on a quantity of times the subject matter expert revised data in the knowledge graph.