Patent ID: 11893051
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 5:
6. A method for structure-based multi-intent email classification, the method comprising:
receiving, by at least one hardware processor, an email thread that includes a plurality of emails including an email that is to be classified, wherein the email thread pertains to a process, that defines a logical path of contents of the email thread;
identifying, by the at least one hardware processor, for the email thread, the process associated with the email thread;
selecting, by the at least one hardware processor, one or more classifiers of a plurality of classifiers based on transition probabilities of occurrences of the process that are affected by the reception of the email to be classified;
determining, by the at least one hardware processor, for each sentence of the email that includes a plurality of sentences, a corresponding classifier from the one or more classifiers that include at least two of a question, a statement, a command, or a request;
applying, by the at least one hardware processor, to each sentence of the email, the corresponding classifier to classify each sentence of the email to generate classified sentences;
extracting, by the at least one hardware processor, from each of the classified sentences of the email, at least one entity; and
classifying, by the at least one hardware processor, based on the at least one extracted entity, the email.