Patent ID: 11922122
Assignee: CALABRIO, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method for detecting emerging events comprising:
obtaining current communication data associated with communication between a first plurality of sources during a first time period;
segmenting the current communication data into a set of data segments;
determining, for a data segment, whether the data segment belongs to a familiar topic of a set of familiar topics;
when the data segment is determined to be belonging to the familiar topic:
determining a mention metric of the familiar topic during the first time period;
determining whether the mention metric falls outside of an associated metric range for more than an associated breach threshold; and
generating, upon determining the mention metric falls outside of the associated metric range more than the associated breach threshold, a first notification indicative of a familiar-topic-related emerging event; or

when the data segment is determined to be belonging to none of the set of familiar topics:
determining an unfamiliar segment count for a set of unfamiliar data segments determined as not belonging to the familiar topic, wherein the set of unfamiliar data segments are similar to each other;
determining whether the unfamiliar segment count meets or exceeds a critical mass threshold; and
generating, upon determining the unfamiliar segment count meets or exceeds the critical mass threshold, a second notification indicative of a new-topic-related emerging event.