Patent ID: 11880698
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method, comprising:
providing, by a device and during a user session, a graphical user interface (GUI) associated with providing contextual assistance to a user associated with the user session,
wherein the GUI includes a viewpoint region within a display area of the GUI, and
wherein the viewpoint region is associated with a viewpoint of the user associated with the user session; and

tracking, by the device, a content position,
wherein the content position is associated with a position of content that is positioned within the viewpoint region;

identifying, by the device and based on the content position, a set of elements that is positioned within the viewpoint region,
wherein the set of elements is associated with the content that is positioned within the viewpoint region;

detecting, by the device, a set of user interactions associated with the set of elements that is positioned within the viewpoint region;
determining, by the device, a time period that the content that is positioned within the viewpoint region remains positioned within the viewpoint region; and
performing, by the device, an action related to providing the contextual assistance to the user based on at least one of:
the set of elements,
the set of user interactions, or
the time period.