Patent ID: 11909917
Assignee: PAYMENTUS CORPORATION
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 6:
7. An apparatus comprising:
at least one processor; and
at least one memory storing instructions thereon that, when executed by the at least one processor, cause the apparatus to perform at least:
capturing ambient audio signals from a user while the apparatus is in a passive listening state;
responsive to identifying, from the ambient audio signals, a predetermined trigger word, transitioning the apparatus to an active listening state;
while the apparatus is in the active listening state, receiving an aural request from a user to initiate an interactive communication session with a communication system of a biller or a merchant;
determining, based at least in part on an analysis of the aural request from the user, a user intent associated with the aural request;
retrieving an interaction map associated with the communication system of the biller or the merchant;
determining, based on at least the interaction map and the user intent, a predetermined interaction coding associated with the communication system of the biller or the merchant;
transmitting a connection request to a network entity in the communication system of the biller or the merchant;
initiating, via a chatbot, an interactive communication session with the communication system of the biller or the merchant using the predetermined interaction coding;
generating at least one textual response or audio response based at least in part on the user intent and the aural request; and
communicating, using the chatbot, with the network entity of the biller or the merchant using the at least one textual response or audio response.