Patent ID: 11889019
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A computing system comprising:
at least one hardware processor; and
at least one non-transitory memory carrying instructions that, when executed by the at least one hardware processor, cause the computing system to perform operations comprising:
access, at a network server, call data for a set of calls,
wherein the call data includes, for at least a subset of the set of calls, early call information associated with each call in the subset of calls,
wherein the early call information includes, for each call in the subset of calls, audio information, visual information, or both collected via a calling device that initiated the call and before acceptance of the call by a receiving device, and
wherein the call data includes at least one category for each call in the subset of calls;

generate, at the network server, using the call data from the subset of calls, a training dataset,
wherein the computing system is further caused to identify at least one call characteristic of each call in the subset of calls based on the early call information of the call, and
wherein the at least one call characteristic includes a topic or purpose associated with the call; and

train, at the network server, using the generated training dataset, a machine learning model to categorize one or more received calls based, at least in part, on early call information associated with the one or more received calls.