Patent ID: 11922430
Assignee: VERINT AMERICAS INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A non-transitory computer readable medium comprising instructions that, when executed by a processor of a processing system, cause the processing system to perform a method of using blockchain to track actions of one of a plurality of customer service representatives (CSRs), the method comprising:
each CSR acting on behalf of at least one of a plurality of companies, wherein each company that a CSR represents has a dedicated node on a blockchain network and a company-specific strong encryption key and wherein the CSR has a unique private key;
at least one of a plurality of CSRs digitally encrypting each action performed on behalf of a respective company of the plurality of companies using a company-specific encryption key for the respective company to generate an electronically encrypted action;
the at least one of the plurality of CSRs signing the electronically encrypted action by applying a CSR-unique digital private key to the electronically encrypted action, thereby causing the electronically encrypted action to be identifiable to the company for which the action was performed and to the CSR that performed the action; and
maintaining an electronically distributed secure activity ledger of the CSR's actions using the blockchain network directly traceable to the CSR and to the company by broadcasting the digitally signed and electronically encrypted action to the blockchain network.