Patent ID: 11886276
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. A computer program product, the computer program product being embodied in a non-transitory computer readable storage medium and comprising computer instructions for:
training a machine learning model based on previously identified valid matches between different phenomena detected in different machine-generated data and corresponding different root cause information technology changes;
receiving via an information technology service management system, a specification of an information technology change detected in the information technology service management system;
analyzing the specification of the information technology change to determine features of the information technology change;
tracking the information technology change in a data structure of tracked information technology changes and their features;
analyzing machine-generated computer log data to identify a change detected in the machine-generated computer log data;
providing to the trained machine learning model the features of the information technology change and features of the identified change in the machine-generated computer log data; and
identifying a match between the information technology change tracked in the data structure among other information technology changes tracked in the data structure and the identified change in the machine-generated computer log data based on a result of the trained machine learning model.