Patent ID: 11928692
Assignee: ZOOM VIDEO COMMUNICATIONS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. An apparatus, comprising:
a memory; and
a processor configured to execute instructions stored in the memory to:
receive a request to provide a contact center service for an event wherein the request includes configurations of the contact center service to a term of the event and one or more service features available for attendees of the event to use, wherein the apparatus is a server device;
generate an executable file that causes deployment of the contact center service when executed, wherein the contact center service is based on a contact center service template that corresponds to the requested configurations;
execute the executable file to deploy the contact center service;
monitor user traffic of the contact center service;
scale a number of licenses available for communication software access for the contact center service, an amount of provisioned server space for the contact center service, and a number of contact center agents deployed for contact center engagements based on the user traffic; and
execute a closing executable file to terminate the contact center service based on an expiration of the term, wherein the closing executable file causes the server device to deprovision server space for the contact center service, disconnect end points connected to communication software associated with the contact center service, and revoke access privileges established for the number of contact center agents.