Patent ID: 11863511
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 16:
17. A message prioritization system comprising:
one or more processors;
memory in communication with the one or more processors and storing instructions that are configured to cause the message prioritization system to:
receive, from one or more applications, one or more messages to be sent to a user, each message of the one or more messages comprising message data and application sender data;
determine a ranking of importance of the one or more messages using the message data and the application sender data;
determine, using a first machine learning model, whether a first message of the one or more messages is urgent based on the ranking of importance;
responsive to determining the first message is urgent:
send the first message to the user device;

responsive to determining the first message is not urgent:
determine a set time for the first message to be sent;
at the set time, combine, using a second machine learning model, the first message and other messages of the one or more messages to create a combined message; and
send the combined message to the user device.