Patent ID: 11961031
Assignee: NICE LTD.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 1:
2. The computerized-method of claim 1, wherein said calculating of the confidence interval comprising:
(i) calculating a mean score of the ‘n’ agents;
(ii) calculating a standard deviation;
(iii) determining a confidence coefficient;
(iv) calculating a lower-bound of the confidence interval by subtracting from the mean score a multiply of the confidence coefficient by the standard deviation divided by a square root of ‘n’; and
(v) calculating an upper-bound of the confidence interval by adding to the mean score a multiply of the confidence coefficient by the standard deviation divided by a square root of ‘n’,
wherein the confidence interval is between the calculated lower-bound and the calculated upper-bound.