Patent ID: 11900295
Assignee: EDERA L3C
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 9:
10. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:
initiating a bespoke journey concerning a business process transition event;
providing information concerning the bespoke journey to a plurality of recipients participating in the business process transition event;
enabling the plurality of recipients to provide information concerning sentiment of other participants with respect to the bespoke journey observed by the plurality of recipients, wherein enabling the plurality of recipients to provide information concerning the sentiment of others includes:
rendering a user interface with a graphical representation of the bespoke journey including a plurality of subevents;
receiving a selection of a particular subevent from a recipient of the plurality of recipients; and
prompting, using a virtual bot, the recipient for information concerning the sentiment of a different participant during the selected subevent;

in response to receiving the information concerning the sentiment of the one or more participants, identifying one or more issues concerning the sentiment of the one or more participants;
generating one or more recommendations for addressing the one or more issues identified concerning the sentiment of the one or more participants; and
automatically implementing a recommendation from the one or more recommendations.