Patent ID: 11971912
Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method, comprising:
generating, by a computing device, a plurality of task keywords and a plurality of task related words from a corpus of digital chat records;
generating, by the computing device, an expandable template data structure based at least in part on the plurality of task keywords and the plurality of task related words;
extracting, by the computing device, a plurality of chat utterances from chat content data based at least in part on the plurality of task keywords associated and the plurality of task related words;
extracting, by the computing device, a plurality of chat snippets from the plurality of chat utterances;
ranking, by the computing device, the plurality of chat utterances and the plurality of chat snippets;
populating, by the computing device, a template data structure with a subset of the ranked chat utterances from the plurality of ranked chat utterances and a subset of the ranked chat snippets from the plurality of the ranked chat snippets to form a chat summary data structure for the chat content data; and
storing, by the computing device, the chat summary data structure.