Patent ID: 11968162
Assignee: WELLS FARGO BANK, N.A.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. An electronic computing device, comprising:
a processing unit; and
system memory, the system memory including instructions which, when executed by the processing unit, cause the electronic computing device to:
use one or more machine learning algorithms to:
identify noise items in a message, wherein the one or more machine learning algorithms include an unsupervised machine learning algorithm, wherein the unsupervised machine learning algorithm identifies the noise items in the message, including to:
develop one or more rules to look for patterns in the message;
conduct an iterative process to learn from mistakes associated with looking for the patterns in the message and modify the one or more rules to create one or more modified rules; and
using the one or more modified rules, identify the noise items in the message;

identify start and stop locations for the noise items within the message using a supervised machine learning algorithm of the machine learning algorithms; and
identify content in the message that requires a response; and

when the content that requires the response is located outside of the start and stop locations of the noise items in the message, automatically designate the message for further analysis.