Patent ID: 11868599
Assignee: OVERHAUL GROUP, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A mobile communication device (MCD) comprising:
a wireless transceiver that enables connection of the MCD with a shipment tracking service via an external network;
a display device for presenting data and objects within a user interface;
a memory having stored thereon an incident response, data recording, and reporting (IRDRR) module and a communication module;
a storage that stores data and other information; and
a processor that is communicatively coupled to each of the wireless transceiver, the display device, the memory, and the storage and that executes program code of the IRDRR module, which configures the MCD to:
receive an input identifying an occurrence of an incident associated with a shipment entity, the shipment entity being one or more of a vessel, an operator, and a cargo being transported via the vessel;
in response to the input, present on the UI one or more selectable incident reporting options to activate IRDRR protocols;
generate and present on the UI an incident response module that instructs the operator of specific sequence of steps to take to complete an incident information gathering and response process;
present a list of Do's and Don'ts for the operator to read and follow, the Do's and Don'ts corresponding to an identified type of incident;
present specific prompts advising the operator what not to say and directives comprising speech suggestions that limits an exposure of the operator;
transmit to an incident management server (IMS) of a shipment tracking system a notification of the incident involving the shipment entity;
in response to the notification, receive a phone call from the IMS to complete a health check on the operator, the health check comprising a query to provide a real-time, live update on whether the incident involves an emergency situation, wherein the IMS escalate situation by communicating with a local first responder or emergency dispatch, in response to not receiving an answer to the phone call;
in response to the operator answering the phone call, present a query to verify the operator by requesting the operator provide a specific passphrase and/or security code within a prescribe period of answering the call; and
in response to the operator not being able to provide the specific passphrase and/or security code, trigger the IMS to escalate situation by communicating with a local first responder or emergency dispatch.