Patent ID: 11966706
Assignee: DOORDASH, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 17:
18. A user computer comprising:
a processor; and
a computer readable medium, the computer readable medium comprising code, executable by the processor, for performing operations including:
contacting, by a user via a user portal associated with a system, one or more support agents about a service request;
providing, by the user via the user portal to the one or more support agents, a first plurality of utterances with respect to the service request; and
receiving a second plurality of utterances respectively associated with the plurality of first utterances from the one or more support agents via the user portal, wherein the first plurality of utterances and the second plurality of utterances constitute dialogue data in a dialogue between the one or more support agents and the user, wherein the dialogue comprises at least one conversational turn between the one or more support agents and the user, wherein the system determines a complexity of the dialogue comprising the at least one conversational turn, and based thereupon, managing handling of the service request at each conversational turn of the at least one conversational turn in real-time.