Patent ID: 11902227
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method for introducing predictive content into an email comprising at least one predictive content area sent through an email service provider system, the method comprising:
receiving, at a computerized email processing system, an email;
identifying a first recipient and a second recipient, wherein the first recipient is associated with at least a first attribute and the second recipient is associated with at least a second attribute different from the first attribute;
sending a copy of the email to the first recipient at a first email address, wherein the copy of the email sent to the first email address comprises an identifier of the first recipient;
sending a copy of the email to the second recipient at a second email address, wherein the copy of the email sent to the second email address comprises an identifier of the second recipient;
receiving an indication of the opening of the copy of the email sent to the first recipient at the first email address including the identifier of the first recipient;
receiving an indication of the opening of the copy of the email sent to the second recipient at the second email address including the identifier of the second recipient;
accessing a memory to retrieve first predictive content at least partially based on the first attribute associated with the first recipient, the identifier of the first recipient included in the indication of the opening of the copy of the email sent to the first recipient at the first email address, and the predictive content area of the copy of the email sent to the first recipient;
accessing the memory to retrieve second predictive content different from the first predictive content based on the second attribute associated with the second recipient, the identifier of the second recipient included in the indication of the opening of the copy of the email sent to the second recipient, and the predictive content area of the copy of the email sent to the second recipient;
sending the retrieved first predictive content for rendering in the predictive content area of the copy of the email opened by the first recipient; and
sending the retrieved second predictive content for rendering in the predictive content area of the copy of the email opened by the second recipient.