Patent ID: 11895270
Assignee: LENOVO (SINGAPORE) PTE. LTD.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A phone tree traversal system, comprising:
an input device configured to receive a user call request;
a memory configured to store program instructions; and
one or more processors operably connected to the memory, wherein the program instructions are executable by the one or more processors to:
analyze the user call request to identify an entity to call and an objective of the call;
obtain a map of a phone tree utilized by an automated call receiving system of the entity to direct incoming calls to different extensions of the entity, the phone tree including at least one node with multiple path segments that branch from the node, and each node includes a respective prompt;
determine a route along the map to an endpoint of the phone tree associated with the objective of the call, the route extending through one or more nodes of the phone tree;
analyze the prompts at the one or more nodes along the route, prior to the call, to determine one or more elements of information requested by the prompts;
search for the one or more elements of information within the memory or another memory device;
responsive to not finding a first element of information of the one or more elements of information within the memory or the other memory device, generate a control signal to request a user to input the first element of information prior to initiating the call; and
during the call with the entity, navigate the phone tree to reach the endpoint by submitting the elements of information in response to receiving the respective prompts at the one or more nodes along the route.