Patent ID: 11948019
Assignee: AMAZON TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 5:
6. A computer-implemented method, comprising:
obtaining, at a dialog-driven application management service via one or more programmatic interfaces, an indication that a first category of interactions of a first application is to be implemented in an interruptible mode, and a second category of interactions is to be implemented in an uninterruptible mode;
configuring a multi-modal connection between a first server and a first client-side component of the dialog-driven application management service, wherein the first server is configured to utilize the multi-modal connection to listen concurrently for user-generated input that is provided from the first client-side component of the dialog-driven application management service in a plurality of formats during a time interval in which the first server transmits data to the first client-side component, wherein the plurality of formats include at least (a) an audio format, (b) a text format, and (c) a DTMF (dual-tone multi-frequency) format;
in response to receiving, by the first server via the via the multi-modal connection, of a particular set of user-generated input in a first format of the plurality of formats (a) after presentation, to a user, of a first set of server-generated output for an interaction of the first category has been initiated and (b) before the presentation of the first set of server-generated output has been completed,
terminating the presentation of the first set of server-generated output;
discarding, by the first server, at least a portion of application state information associated with the first set of server generated output; and
initiating, by the first server, analysis of the particular set of user-generated input.