Patent ID: 11924718
Assignee: GUPSHUP INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 13:
14. The system of claim 12, wherein one or more of said computer program instructions defined by said one or more modules, when executed by said at least one processor, cause said at least one processor to:
receive one or more messages from said mobile number of said user over said alternative rich messaging channel and send said one or more messages to said entity over said specified rich messaging channel, wherein said one or more messages received from said mobile number of said user comprise one or more of a user response to a suggested reply, an indication of said user selecting a suggested action, a text, and a media message composed by said user;
receive a selection of one of a suggested reply button and a suggested action button contained in said rich message, from said user device, wherein said user responds to said entity by selecting said suggested reply button and executes an action on said user device by selecting said suggested action button;
receive a status message from said alternative rich messaging channel and send said status message to said entity on said specified rich messaging channel, wherein said sending of said status message comprises sending one or more of a delivery receipt and a read receipt to said entity;
monitor delivery of one of said rich message and said equivalent rich message to said user device; and
deliver said equivalent rich message to said user device via a second rich messaging channel in case of one of a failure of said delivery and a delay in said delivery of said rich message to said mobile number of said user via a first rich messaging channel, wherein said second rich messaging channel is one of an alternative data messaging channel and a short message service channel.