Patent ID: 11886276
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 16:
17. A system, comprising:
one or more processors configured to:
train a machine learning model based on previously identified valid matches between different phenomena detected in different machine-generated data and corresponding different root cause information technology changes;
receive via an information technology service management system, a specification of an information technology change detected in the information technology service management system;
analyze the specification of the information technology change to determine features of the information technology change;
track the information technology change in a data structure of tracked information technology changes and their features;
analyze machine-generated computer log data to identify an identified change in the machine-generated computer log data;
provide to the trained machine learning model the features of the information technology change and features of the identified change in the machine-generated computer log data; and
identify a match between the information technology change tracked in the data structure among other information technology changes tracked in the data structure and the identified change in the machine-generated computer log data based on a result of the trained machine learning model; and

a memory coupled to at least one of the one or more processors and configured to provide the at least one of the one or more processors with instructions.