Patent ID: 11895511
Assignee: PLUME DESIGN, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A non-transitory computer-readable storage medium having computer readable code stored thereon for programming a computer to perform steps of:
obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks, each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks;
aggregating and filtering the Wi-Fi network data for the plurality of Wi-Fi networks;
analyzing the aggregated and filtered data, and determining, based on the analysis, correlations made between previous actions by the customers and the Wi-Fi network data, the correlations include a call-in rate to at least one of alarm conditions, coverage and congestion of the plurality of Wi-Fi networks, a classification of the customers, a number of previous call-ins made by the customers, a number of devices connected to the plurality of Wi-Fi networks, a service type associated with each of the plurality of Wi-Fi networks, and a number of nodes within each of the plurality of Wi-Fi networks;
predicting, based on the determined correlations, customer action for each of the customers, the predicted customer action corresponding to each customer's respective Wi-Fi network, the predicted customer action is a call-in to the one or more service providers; and
displaying a list of the predicted customer actions.