Patent ID: 11948110
Assignee: nan
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 4:
5. The system of claim 1, wherein the service establishment comprises a restaurant and a drive-in queue located outside of and proximate to the restaurant, wherein a drive-in order station is located proximate to the head of the drive-in queue, the drive-in order station having a drive-in cashier located therein, the drive-in queue having a plurality of vehicles queued therein, each vehicle having a driver, wherein when each vehicle reaches the head of the drive-in queue the drive-in cashier takes a food order from the driver of the vehicle and enters the food order via the order input interface, wherein the system further comprises:
a drive-in video camera positioned and configured to capture drive-in video data of the vehicles in the drive-in queue and provide the drive-in video data to the customer tracking processor; and
an exterior monitor viewable by drivers of vehicles approaching the service establishment prior to entering the drive-in queue,
wherein the customer tracking processor is further configured to:
receive drive-in video data from the drive-in video camera of the drive-in queue;
track each vehicle's progress in the drive-in queue by analysis of the drive-in video data;
calculate an expected drive-in wait time for the drive-in queue; and
display the expected drive-in wait time on the exterior monitor; and
display on the exterior monitor the expected drive-in wait time for the server queues.