Patent ID: 11874918
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A system comprising:
a non-transient computer memory, storing software instructions;
at least one processor of a first computing device associated with a user;
wherein, when the at least one processor executes the software instructions, the first computing device is programmed to:
obtain via at least one graphical user interface (GUI) having at least one programmable GUI element, a permission from the user to monitor a plurality of activities executed within the first computing device;
continually monitor, in response to obtaining the permission from the user, the plurality of activities executed within the first computing device for a predetermined period of time;
identify an indication of an incoming interaction session being initiated with the user within the predetermined period of time;
automatically verify at least one session interaction parameter associated with the incoming interaction session to identify the incoming interaction session as a repeat interaction session when the at least one session interaction parameter of the incoming interaction session is associated with at least one of a particular entity, a particular individual, or a particular physical location based on a database of known session interaction parameters;
dynamically retrieve at least one relation-specific notation from a plurality of relation-specific notations to display via the at least one GUI having the at least one programmable GUI element when the at least one relation-specific notation provides additional information to a historical data relationship between the first computing device and an incoming interaction associated with a second computing device,
wherein the additional information comprises a plurality of answers to a plurality of questions for subsequent use for additional social engineering actions,
wherein the at least one relation-specific notation comprises a dynamic annotation information associated with the interaction session;

instruct the first computing device to display an input GUI element via the at least one GUI that is programmed to automatically transcribe audio data associated with the repeat interaction session associated with the second computing device in real time,
wherein the input data comprises a particular answer associated to a particular question related to sensitive information;

automatically update the plurality of relation-specific notations associated with the historical data relationship between the first computing device and the second computing device based on the input data received via the input GUI element by utilizing a machine learning module to automatically transcribe audio data associated with the repeat interaction session; and
instruct the first computing device to display a notification, via at least one programmable output GUI element of the at least one GUI, identifying the update of the plurality of relation-specific notations in response to the indication of the incoming interaction associated with the second computing device.