Patent ID: 11922094
Assignee: SALESFORCE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. A non-transitory machine-readable storage medium that providing instructions that, when executed by a processor, are configurable to cause said processor to perform operations comprising:
analyzing a conversational user input associated with a chat window at a client device using natural language processing to determine an intent of a user of the client device to perform an action, wherein the chat window is associated with a chatbot and a representation of the conversational user input is displayed via the chat window at the client device, wherein the chat window is distinct from a background graphical user interface (GUI) display; and
in response to determining the intent to perform the action:
obtaining data to perform the action associated with the intent using the conversational user input; and
updating the background graphical user interface (GUI) display at the client device in response to obtaining the data to reflect the conversational user input associated with the chat window while the chat window associated with the chatbot is concurrently displayed at the client device, wherein:
the chat window comprises a graphical representation of a conversation including the representation of the conversational user input; and
an updated background GUI display and the chat window comprising the graphical representation of the conversation including the representation of the conversational user input are displayed concurrently after updating the background GUI display.