Patent ID: 11924380
Assignee: CHARLES SCHWAB & CO., INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A computer system comprising:
memory storing computer-executable instructions; and
a processor configured to execute the computer-executable instructions, wherein the computer-executable instructions include,
selecting a customer of a company;
constructing a digital footprint of the selected customer;
inputting the digital footprint to an artificial intelligence (AD engine;
obtaining one or more probability values from the AI engine based on the input digital footprint;
selecting a call driver, from among a plurality of call drivers, as predicted call driver; and
providing the predicted call driver to a call center associated with the company, wherein constructing the digital footprint includes,
obtaining a plurality of digital breadcrumbs based on user data of the customer; and
storing the retrieved digital breadcrumbs in a digital footprint database DB in such a manner that the digital breadcrumbs are all mapped to the customer.