Patent ID: 11914462
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 0:
1. A system for using social media messages to identify events, the system comprising:
one or more processors configured to execute computer program instructions that, when executed, cause the one or more processors to perform operations comprising:
receiving a plurality of social media messages, wherein each message of the plurality of social media messages comprises a timestamp indicating when each message was published;
generating a plurality of sentiment identifiers corresponding to the plurality of social media messages;
generating, for a first sentiment identifier of the plurality of sentiment identifiers, a timeseries dataset comprising a plurality of entries, wherein each entry of the plurality of entries comprises a corresponding timestamp and a corresponding degree of sentiment;
inputting the timeseries dataset into an anomaly detection model to determine one or more anomalies associated with the timeseries dataset, wherein the anomaly detection model has been trained to detect anomalies in the timeseries dataset;
determining, based on the one or more anomalies, whether each anomaly of the one or more anomalies is associated with one or more computing systems; and
sending one or more alerts indicating the one or more anomalies to one or more monitoring systems associated with the one or more computing systems.