Patent ID: 11921762
Assignee: TELEPATHY LABS, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon which, when executed across one or more processors, causes at least a portion of the one or more processors to perform operations comprising:
identifying an intent relating to a query associated with an object;
identifying a plurality of informational items associated with the object;
identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;
determining a sequence of a plurality of questions to be generated for a conversational workflow, wherein determining the sequence of the plurality of questions to be generated includes excluding generation of a second question for determining the first portion of information;
identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;
generating a question to determine the second portion of information based upon, at least in part, the second portion of information being unknown, wherein the question is part of the conversational workflow that is dynamically generated based upon, at least in part, at least the second informational item;
receiving an answer for the question generated to determine the second portion of information; and
providing a response to the intent relating to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the answer for the question generated to determine the second portion of information.