Patent ID: 11889022
Assignee: KORE.AI, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A contact center server comprising:
a processor; and
a memory coupled to the processor which is configured to be capable of executing programmed instructions stored in the memory to:
receive an utterance from a customer device as part of a conversation;
identify utterance parameters of the utterance;
generate a first response to the utterance based on the utterance parameters;
output the utterance parameters and the first response to an agent device;
receive from the agent device agent-identified-information corresponding to the utterance or agent-modified-information corresponding to the utterance parameters;
generate a second response to the utterance based on the agent-identified-information or the agent-modified-information; and
output the second response to the agent device.