Patent ID: 11907863
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer system comprising: a processor operatively coupled to a memory; and
an artificial intelligence (AI) platform in communication with the processor, the AI platform having tools to direct performance of a dialog system, the tools comprising:
a dialog manager configured to receive natural language (NL) related to interaction with an automated virtual dialog agent, the NL comprising one or more dialog events, each of the dialog events including input and output, the input comprising one or more input instances and the output comprising one or more corresponding output instances or actions;
an AI manager, operatively coupled to the dialog manager, configured to apply the received one or more dialog events to a learning program, the application including the learning program configured to:
interpret the one or more input instances and the one or more corresponding output instances or actions, including represent the one or more dialog events in a model;
identify a knowledge gap associated with one or more of the interpreted instances or actions;
measure distance between subgraphs of the model with a common node label;
leverage structure and functionality of one or more corresponding models to compare content and to determine any similarities or differences corresponding to concept relations;
provide an ontology representation of any similarities or differences corresponding to concept relations; and
dynamically generate one or more alternative knowledge items to bridge the identified knowledge gap; and

a director configured to refine the automated virtual dialog agent in relation to the one or more dialog events, the refinement corresponding to the bridged knowledge gap to improve performance of the dialog system.