Patent ID: 11934986
Assignee: MITSUBISHI ELECTRIC CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  Y | IPC G

Claim 2:
3. A plant operation support apparatus comprising:
an output device to be provided in correspondence with each of a plurality of members constituting a team including an operator and a supervisor who instructs the operator on work contents, and to present information for performing plant operation as the team;
an index value calculator to calculate, with respect to a plurality of evaluation items including a level of an authority gradient between the operator and the supervisor and any of status of each of the plurality of members, communication status between the members, and workload status of each of the plurality of members, an index value obtained by quantifying a degree of the status for each of the evaluation items;
a teamwork evaluator to evaluate a teamwork of the team based on the plurality of index values;
a support content determiner to select target persons to be supported including the members of the team based on the evaluation result of the teamwork and determine support contents in accordance with the target persons to be supported; and
a presentation information generator to generate presentation information for presenting the determined support contents for each of the output devices corresponding to the selected target persons to be supported among the output devices, wherein,
for the level of the authority gradient, any of the number of times of utterances in a strong imperative tone of voice from the supervisor to the operator, duration of problematic emotion of the operator, a volume of voice of the operator, and an interval between utterances in a conversation are used as the index values,
in a case where the status of each of the plurality of members is used for the evaluation items, any of a volume of voice, an utterance speed, a choice of words, a tone of voice, and duration of particular emotion are used as the index values,
in a case where the communication status between the members is used for the evaluation items, any of a degree of matching in conversation patterns and an interval between conversations, in the conversations between the members, are used as the index values,
in a case where the workload status of each of the plurality of members is used for the evaluation items, any of an increase and/or decrease in a work actual result time with respect to a standard work time, and the number of work steps executed simultaneously in parallel are used as the index values, and
the teamwork evaluator evaluates the teamwork using an evaluation logic configured by combining logical formulas for comparing a threshold value set for each of the plurality of evaluation items with the calculated index value.