Patent ID: 11880719
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A non-transitory storage medium having stored therein instructions that are executable by one or more hardware processors to perform operations comprising:
receiving a request for trust information for an automation call; accessing an automation database in response to the request to retrieve the trust information, wherein the trust information includes text for one or more trust indicators;
determining a sentiment score from the automation database;
generating a current score for the automation call based on the one or more trust indicators and the sentiment score;
comparing the current score to a threshold level; and
presenting a response, based on the comparison, that includes the trust information, wherein use of the automation call is based at least in part on the trust information;
when the automation call is not present in the automation database, generating the current score based on a presence or absence of trust indicators.