Patent ID: 11902471
Assignee: DENSO CORPORATION
Field: Control (Instruments)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A vehicle remote assistance system that includes a plurality of vehicles and a remote assistance apparatus, wherein:
each of the plurality of vehicles includes a calling unit that transmits a call to the remote assistance apparatus;
the remote assistance apparatus includes an assigning unit that schedules the calls that are transmitted from the plurality of vehicles, determines whether the calls satisfy a call condition, and assigns the calls to an operator of a plurality of operators in response to determining that the calls satisfy the call condition;
the calling unit transmits a cancelation of the call to the remote assistance apparatus when a reason for the call is resolved after the call is made;
the assigning unit cancels scheduling of the call that corresponds to the cancelation that is transmitted from a respective vehicle of the plurality of vehicles;
the remote assistance apparatus schedules the call based on a priority level that becomes higher in accompaniment with a waiting period of the call;
the priority level becomes higher in order of: a case in which the waiting period is less than a minimum waiting period; a case in which the waiting period exceeds the minimum waiting period and falls below a maximum waiting period; and a case in which the waiting period exceeds the maximum waiting period; and
in response to the waiting period being less than the minimum waiting period, the assigning unit determines that the call does not satisfy the call condition and does not assign the call to the operator.