Patent ID: 11893590
Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A system comprising:
a processor; and
a memory comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
receiving a workflow construction specification derived from a machine learning-enabled event tree, wherein the machine learning-enabled event tree is generated for use by a customer service agent to resolve a customer problem, and wherein the workflow construction specification comprises a plurality of objects, each of which represents a navigation path through the machine learning-enabled event tree,
traversing the workflow construction specification and creating a set of workflow creation commands based upon at least one policy,
generating a workflow visualization interpretation file based upon the set of workflow creation commands, wherein the workflow visualization interpretation file identifies how the machine learning-enabled event tree derived a root cause of the customer problem, and
presenting the workflow visualization interpretation file to the customer service agent.