Patent ID: 11943414
Assignee: TOSHIBA TEC KABUSHIKI KAISHA
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A non-transitory computer readable medium storing a program causing a computer to execute a method comprising:
storing, in a memory, sound information of a plurality of sounds output from parts of an image processing apparatus when malfunctioning, each of the sounds being associated with a timing of the malfunctioning;
acquiring an inquiry indicating a first part of the image processing apparatus and a first timing of malfunction of the first part from the image processing apparatus;
searching the memory for one or more first sounds that are associated with the first part and the first timing; and
transmitting, to the image processing apparatus, the sound information of the first sounds to be included in error information generated by the image processing apparatus.