Patent ID: 11930097
Assignee: TTEC HOLDINGS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC H

Claim 13:
14. A method of integrating multiple intelligent systems, comprising:
providing an intelligent systems orchestration system comprising a user interface and an orchestration system engine, the orchestration system engine comprising a system database and a computer processor having machine-executable instructions;
receiving, by the user interface, a first channel data stream of a first channel protocol and a second channel data stream of a second channel protocol;
providing the first channel data stream and the second channel data stream to the computer processor;
performing machine-executable instructions by the computer processor to:
engage a first NL bot of a first cognitive service and a second NL bot of a second cognitive service;
create a normalized protocol first channel data stream of a standardized protocol from the first channel data stream, the normalized protocol first data stream configured for receipt by each of the first NL bot and the second NL bot;
create a normalized protocol second channel data stream of a standardized protocol from a second channel data stream, the normalized protocol second data stream configured for receipt by each of the first NL bot and the second NL bot;
provide the normalized protocol first channel data stream to the first NL bot and to the second NL bot;
provide the normalized protocol second channel data stream to the first NL bot and to the second NL bot;
train both of the first NL bot and the second NL bot using both of the normalized protocol first channel data stream and the normalized protocol second channel data stream;
establish an interactive communication session between the user and both of the first NL bot and the second NL bot, the interactive communication session associated with the normalized protocol first channel data stream; and

record channel conversation topic data associated with the interactive communication session.