Patent ID: 11962554
Assignee: YOHANA LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A computer-implemented method comprising:
receiving a pre-filtering input from a member device, wherein the pre-filtering input identifies a task flag of one or more task flags;
receiving, in real-time, a set of messages between a member and a representative as the set of messages are being exchanged;
processing the set of messages to identify the one or more task flags associated with the set of messages, wherein the one or more task flags correspond to a set of tasks performable by the representative on behalf of the member;
tracking a chat flow within a chat interface, wherein the set of messages are exchanged within the chat interface;
processing the chat flow using a tagging algorithm to automatically assign at least one of the one or more task flags to messages of the set of messages;
generating a message history including the set of messages and corresponding task flag assignments with associated tasks of the set of tasks;
automatically filtering the message history using the pre-filtering input to generated a filtered chat interface;
receiving a tag association change message from a representative device associated with the representative;
updating the message history in real-time to modify a tag associated with one or more messages and generate an updated message history based on the tag association change message;
updating the filtered chat interface in real-time using the updated message history.