Patent ID: 11876929
Assignee: INTERMEDIA.NET, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A method comprising:
accessing, at a first IVR component contained within a call control service running at a central data center at a first geographic location, one or more IVR scripts, the one or more IVR scripts, when executed, performing a flow of automatic voice prompts to callers on phone calls, the first IVR component assigned a phone number to which calls may be made or transferred;
accessing, at a second IVR component contained within the call control service, an additional one or more IVR scripts, the additional one or more IVR scripts, when executed, performing an additional flow of automatic voice prompts to callers on phone calls, the second IVR component assigned an identification to which calls may be transferred;
pushing the one or more IVR scripts and the additional one or more IVR scripts to a media server running in a managed service provider data center at a second geographic location;
receiving, from the media server, one or more events occurring during execution of the one or more IVR scripts, without receiving any voice media from the media server, the one or more events including a transfer from a script from the one or more IVR scripts to a script from the additional one or more IVR scripts; and
causing transfer of a call from the script from the one or more IVR scripts to the script from the additional one or more IVR scripts using the identification.