Patent ID: 11874732
Assignee: BMC SOFTWARE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. A computer program product for training a remedial action recommendation (RAR) model, the computer program product being tangibly embodied on a non-transitory computer-readable medium and including executable code that, when executed, causes a computing device to:
receive a plurality of source alarms and a plurality of target remedial actions;
extract features from the plurality of source alarms and the plurality of target remedial actions;
collect implicit feedback and explicit feedback;
store the features, the implicit feedback, and the explicit feedback in a rated remedial action log, wherein the implicit feedback and the explicit feedback are associated with particular source alarms from the plurality of source alarms and particular target remedial actions from the plurality of target remedial actions;
process the features, the implicit feedback, and the explicit feedback through a learning algorithm and producing a plurality of regression trees;
process the plurality of regression trees through the RAR model; and
produce metrics from the RAR model to provide feedback and train the RAR model.