Patent ID: 11888941
Assignee: LIVEPERSON, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A non-transitory computer readable storage medium comprising instructions that, when executed by one or more processors of a serverless cloud-based system, cause performance of operations comprising:
receiving a function call including transmitted code associated with a serverless cloud-based function, wherein the function call is associated with an event trigger from a two-way communication session between a user device and a communication server, and wherein the transmitted code includes custom logic to develop a conversational experience for the two-way communication session in response to a survey submitted event;
dynamically allocating processing resources of the serverless cloud-based system for execution of the transmitted code;
executing the transmitted code using the processing resources allocated for the serverless cloud-based function, wherein executing the transmitted code includes generating outputs of the serverless cloud-based function; and
transmitting the outputs of the serverless cloud-based function, wherein when the outputs are transmitted to the communication server, the outputs are integrated into the two-way communication session.