Patent ID: 11889019
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A computer-implemented method to categorize a received call, the method comprising:
receiving, at a network server, from a calling device, a call;
receiving, at the network server, before acceptance of the call, early call information,
wherein the early call information is different from the call, and
wherein the early call information includes audio information, visual information, or both, associated with the calling device;

identifying, at the network server, based at least in part on the early call information, at least one call characteristic of the received call,
wherein the at least one call characteristic includes a purpose or topic associated with the received call;

determining, at the network server, a category of the received call using the at least one call characteristic of the received call; and
assigning, at the network server, a relative priority of the received call based on the determined category of the received call,
wherein the relative priority of the received call prioritizes the received call for response relative to at least one other call.