Patent ID: 11882238
Assignee: MH SUB I, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 20:
21. A method of automatically identifying customers and generating workflow data, the method comprising:
receiving customer identification data wirelessly on a caller identification (ID) router;
transmitting the received customer identification data and extracted caller identification router data to a customer relationship management system;
receiving, from the customer relationship management system, a first grouping of data which comprises an identified customer record;
utilizing the received first grouping of data to generate at least one personalized message based on the customer record;
displaying the personalized message on a display, wherein the display is configured for viewing by the customer; and
receiving, from the customer relationship management system, a second grouping of data wherein the second grouping of data comprises at least workflow data.