Patent ID: 11886767
Assignee: T-MOBILE USA, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 9:
10. A system comprising:
at least one hardware processor; and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
receive a request from a user to interact with an agent of a wireless telecommunication network,
wherein the wireless telecommunication network includes a 5G wireless telecommunication network or higher generation wireless telecommunication network;

determine whether the user is associated with a first AR/VR device,
wherein the first AR/VR device includes a camera configured to capture an object proximate to the first AR/VR device,
wherein the first AR/VR device includes a display configured to show a virtual object, and
wherein the virtual object is not part of a surrounding associated with the first AR/VR device;

upon determining that the user is associated with the first AR/VR device, create a high-bandwidth communication channel over the wireless telecommunication network between the first AR/VR device and a second AR/VR device associated with an agent of the wireless telecommunication network,
wherein the high-bandwidth communication channel enables a communication bandwidth of at least 100 Megabits per second (Mbps); and

upon determining that the user is associated with the first AR/VR device, create a virtual room enabling the user and the agent to share visual information over the high-bandwidth communication channel.