Patent ID: 11861725
Assignee: ALLSTATE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. An insurance claim system for improved interoperability between an insurance company data server and a vehicle repair shop system of a non-referral vehicle repair shop to efficiently communicate data between an insurer and a non-referral vehicle repair shop, the insurance claim system comprising:
the insurance company data server at an insurance company, the insurance company data server comprising at least one first computer processor and a user interface and coupled to a network; and
a vehicle insurance claim management application communicatively coupled to the insurance company data server and the vehicle repair shop system of the non-referral vehicle repair shop, the vehicle insurance claim management application configured to execute a specific sequence of steps with the insurance company data server and the vehicle repair shop system to cause the insurance claim system to:
receive a work request and assignment data relating to a vehicle from the insurance company data server,
translate and change the assignment data into a format accepted by the vehicle repair shop system, wherein the translating includes encrypting the assignment data,
provide a real-time update between the vehicle insurance claim management application and the vehicle repair shop system with at least one of the work request or assignment data changes,
transmit and communicate the assignment data to the vehicle repair shop system,
determine, if the non-referral vehicle repair shop is in a staffed market or a non-staffed market, the staffed market associated with a market in which field adjusters are available and the non-staffed market associated with a market in which no field adjusters are available,
determine a time period in which a vehicle repair estimate must be received from the vehicle repair shop system,
determine, if the vehicle repair estimate was received before expiration of the time period,
responsive, at least in part to, not receiving the vehicle repair estimate before the expiration of the time period and determining the non-referral vehicle repair shop is in the staffed market, assign a field estimate assignment to a field adjuster in the staffed market, and
responsive, at least in part, to not receiving the vehicle repair estimate before the expiration of the time period and determining the non-referral vehicle repair shop is in the non-staffed market, contact the non-referral vehicle repair shop.