Patent ID: 11972221
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system for generating dynamic conversational responses using machine learning models, the system comprising:
storage circuitry configured to store a first machine learning model that is trained to:
determine predetermined numbers of dynamic conversational responses for simultaneously displaying in user interfaces in response to user actions; and
select subsets of dynamic conversational responses from a plurality of dynamic conversational responses, wherein a number of dynamic conversational responses in the subsets match the predetermined numbers, and wherein each dynamic conversational response in the subsets corresponds to inputted user actions, inputted lengths of time, and metadata;

control circuitry configured to:
receive a first user action, from a first user, during a conversational interaction with a user interface;
determine a first user interface position of the first user action in the user interface;
retrieve metadata related to the first user interface position;
monitor for a second user action during the conversational interaction with the user interface;
determine a first length of time since the first user action while monitoring for the second user action;
generate a first feature input based on the first user action, the first length of time, and the metadata; and
input the first feature input into the first machine learning model; and

input/output circuitry configured to:
simultaneously generate, at the user interface, a subset of dynamic conversational responses that corresponds to the first user action, second user action, and the first length of time.