Patent ID: 11902111
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method comprising:
querying, by a processor, a service monitoring system configured at a cloud-based system for service status data associated with a service executing at the cloud-based system;
receiving, at the processor from the service monitoring system, the service status data;
determining, by the processor and based at least in part on the service status data, an issue impacting the service;
modifying, by the processor and based at least in part on the service status data, a record in a service status data store associated with the service;
determining, by the processors and based at least in part on the issue and the service, one or more recipients and one or more communications systems corresponding to individual recipients of the one or more recipients;
generating, by the processor and based at least in part on the service status data, a notification instruction comprising at least one of the one or more recipients; and
transmitting, by the processor to the one or more communications systems, the notification instruction.