Patent ID: 11909706
Assignee: AVAYA MANAGEMENT L.P.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 8:
9. A system for delivering a transcribed voice message, the system comprising:
a memory device, storing executable instructions; and
a processor in communication with the memory device, the processor when executing the executable instructions:
detects receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receives and analyzes an indication of messaging channel preference from the user for a plurality of messaging channels;
determines a presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
determines a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference and based on the presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
selects at least one messaging channel from the ranked list for delivery of the transcribed voice message;
receives the transcribed voice message; and
delivers the transcribed voice message to the at least one messaging channel selected from the ranked list.