Patent ID: 11902236
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method comprising:
identifying a plurality of items associated with a user account of a communication platform, wherein the user account is associated with one or more communication channels;
determining, based on contextual data, that a characteristic of items included in the plurality of items satisfies a condition indicating a heightened importance status for the items;
generating, for the user account, a list comprising the items of the plurality of items, wherein the items are associated with one or more actions to be performed in association with the user account prior to a designated time or during a designated period of time;
excluding, from the list for the user account, other items of the plurality of items that lack the heightened importance status;
determining an order of presentation of the items included in the list based at least in part on the heightened importance status for individual ones of the items; and
presenting a notification that, when selected via user input associated with the user account, causes display of the list with the items presented in the order of presentation.