Patent ID: 11972017
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A method for processing audio, video and desktop data to identify sensitive data, identify inappropriate use of sensitive data, and automatedly apply violation handling for inappropriate use of sensitive data, the method comprising:
providing a customer engagement center (CMS) with a smart monitoring system (SMS), a video analytics engine (VAE), a desktop analytics engine (DAE), an audio analytics engine (AAE), and a violation handling system (VHS);
analyzing, by the SMS, audio data, video data, and desktop data in real time to generate current state data and previous state data for each audio data, each video data, and each desktop data;
analyzing the current state video data by the VAE to identify improper sensitive objects in the current state video data and generate video violation notices for each identified improper sensitive object in the current state video data;
analyzing, by the AAE, the current state audio data to identify improper sensitive audio data in the current state audio data and generate video violation notices for each identified improper sensitive audio data in the current state audio data;
analyzing, by the DAE, the current state desktop data to identify active screens, wherein at least one active screen is a screen known to contain sensitive data and at least one active screen is a screen unknown to contain sensitive data, for each identified screen identify improper sensitive desktop data in the current state desktop data and generate desktop violation notices for each identified improper sensitive desktop data in the current state desktop data; and
analyzing, by the VHS, audio violation notices, video violation notices, and desktop violation notices in real time to apply at least one violation action to each audio violation notice, video violation notice, and desktop violation notice.