Patent ID: 11868591
Assignee: LIVEPERSON, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A non-transitory computer readable storage medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:
storing at a user device, data for multiple functions of a graphical interface on the user device, and wherein the graphical interface facilitates communication between the user device and an agent device;
receiving at the user device, an initial set of data, wherein when the initial set of data is received from an engagement server, the initial set of data is associated with an initial function of the multiple functions, and wherein the initial set of data causes the user device to display the graphical interface customized with the initial function as part of a communication session between the user device and the agent device;
transmitting a feedback set of data, wherein the feedback set of data is associated with the initial function, wherein when received at the agent device, the feedback set of data causes the agent device to display a current configuration of the graphical interface for the user device that includes details of a problem experienced by a user of the user device; and
receiving an additional set of data at the user device, wherein the additional set of data is generated by intelligent learning at a customization component of the engagement server to optimize the graphical interface based on the feedback set of data.