Patent ID: 11922355
Assignee: ZOOM VIDEO COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 12:
13. The non-transitory computer readable medium of claim 10, wherein:
where the request to participate in the contact center engagement is a request to monitor the contact center engagement, a contact center session is established to provide audio of the contact center engagement to the device of the second contact center service operator,
where the request to participate in the contact center engagement is a request to communicate with the first contact center service operator, a contact center session is established to enable communications between a device of the first contact center service operator and the device of the second contact center service operator during the contact center engagement, and
where the request to participate in the contact center engagement is a request to join the contact center engagement, a contact center session is established to enable the second contact center service operator to communicate with the contact center user during the contact center engagement.