Patent ID: 11861653
Assignee: 8×8, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G

Claim 1:
2. The data communications server of claim 1, including a predictive automatic contact system (ACS) to connect, via the data communications server, selected calls to agents of the first client entity based on a predictive statistical analysis associated with capacity of each of the agents to handle a new communication, wherein the marketing-related communications concern efforts towards making sales, marketing a brand, and/or performing market research, and wherein the plurality of communications are generated by the ACS, and wherein the data communications server is configured and arranged to:
receive from the automatic contact system, data corresponding to the plurality of communications placed by the automatic contact system; and
determine a disposition of each of the plurality of communications based at least on data received from the automatic contact system.