Patent ID: 11914849
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 0:
1. A computer-implemented method for enhancing telephonic interaction simultaneously between a plurality of customers and a customer service representative of a company, the method comprising the steps of:
displaying a graphical user interface (GUI) of a windows control tool;
determining a plurality of topics, each topic associated with a telephonic conversation between each of the plurality of customers and the customer service representative;
launching one or more applications on the GUI associated with the customer representative responsive to each determined telephonic conversation topic between each of the plurality of customers and the customer service representative; and
arranging one or more application windows corresponding to the launched one or more applications on the GUI based on a display layout associated with the determined telephonic conversation topic for each of the plurality of customers,
wherein the display layout is predetermined by the customer service representative, and
wherein the one or more applications relating to each of the plurality of customers are grouped together for each said customer on the GUI associated with the customer representative such that each application in a grouping for each customer is simultaneously displayed on the GUI associated with the customer representative.