Patent ID: 11947872
Assignee: ALLSTATE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 2:
3. The computing platform of claim 1, wherein wherein determining, based on the audio transcription file, identifying information indicative of a user account in the audio transcription file comprises:
determining that a number in the audio transcription file matches a pattern corresponding to a claim number based on one or more of: a number of digits, a digit pattern, or a character pattern,
extracting a segment from the audio transcription file corresponding to a predetermined character length window,
analyzing the extracted segment to identify that a length of numbers included in the extracted segment is greater than or equal to an amount of numbers in a claim number,
eliminating identified repetition in the extracted segment until the length of numbers is reduced to the amount of numbers in the claim number.