Patent ID: 11892986
Assignee: PAYPAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 4:
5. A method, comprising:
retrieving data associated with a first user account for a service provider, wherein the first user account is under a current adjudication;
based on the data, generating a knowledge graph having a plurality of nodes, wherein a first node of the plurality of nodes corresponds to the user account;
calculating a sentiment score for each node in each of a plurality of paths of the knowledge graph;
determining a plurality of paths of the knowledge graph, wherein each of the plurality of paths originates from the first node, wherein the determining the plurality of paths comprises traversing the knowledge graph, beginning from the first node and calculating a similarity score between nodes of the plurality of paths of the knowledge graph during the traversing, and wherein similarity scores and the sentiment scores for each of the plurality of paths meet a respective threshold for a closeness amongst the similarity scores and sentiment scores;
identifying one or more paths from the plurality of paths based on a ranking of the plurality of paths, wherein the ranking is based at least in part on the similarity score and the sentiment scores calculated for each of the paths, and wherein a second node in the identified one or more paths corresponds to a second user account that has previously been adjudicated; and
determining the current adjudication for the first node based on at least one of the identified paths.