Patent ID: 11972459
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system, comprising:
a hub network of a plurality of detection hubs associated with a merchant system and at different locations in an environment, wherein the hub network comprises one or more processors and memory storing instructions that, when executed by the one or more processors, cause operations comprising:
generating one or more electric fields via one or more detection hubs;
over a time period while a user is interacting with an item, wirelessly receiving, via two or more hubs of the hub network respectively at two or more times when the user and the item are both at two or more locations, (i) tag communication signals comprising item identification information from an item tag of the item, the item identification information identifying the item, and (ii) user device communication signals comprising user identification information from a mobile device of the user, the user identification information identifying the user;
based on receiving the tag communication signals and the user device communication signals over the time period while the user is interacting with the item, generating multi-location interaction information indicating (i) multiple locations in the environment at which the user interacted with the item and (ii) a time duration that the user has interacted with the item over the multiple locations;
determining occurrence of a user interaction with the item based on the one or more electric fields; and
sending, to the merchant system, based on the determination of the occurrence of the user interaction, the multi-location interaction information related to the item; and

the mobile device configured to perform other operations comprising:
sending, to the merchant system, presence information related to the mobile device within the environment;
sending, to the hub network, the user device communication signals, wherein the user device communication signals comprises information indicative of detecting the mobile device interacting with a tag of a given item within a predetermined proximity for a predetermined duration of time in the environment, wherein the interaction information enables the merchant system to identify a metric associated with the interaction, compare the metric with a set of rules for the metric, and generate an analysis of the interaction; and
receiving, from the merchant system, an indication related to the user's interaction with the item at the multiple locations, the merchant system generating the indication based on the multi-location interaction information from the hub network.