Patent ID: 11924378
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. A system for transitioning an artificial intelligence (AI) chat session to a telephony-based call, the system comprising:
one or more processors; and
a memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive, from a user device via an AI chat session, servicing intent input data;
responsive to receiving the servicing intent input data, generate a one-time code;
receive, from the user device via the AI chat session, a first selection of a first user input object indicating a preference to initiate a telephony-based call associated with the one-time code; and
cause the user device to initiate the telephony-based call.