Patent ID: 11916974
Assignee: 8×8, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A system configured for providing interoperability for advanced messaging features between rich communication service (RCS) and proprietary messaging platforms, the system comprising:
one or more hardware processors configured by machine-readable instructions to:
register a user of a messaging platform with an external network, the messaging platform including a proprietary messaging service, the external network including at least one of a short messaging service network or a communication services network;
associate the user with an identifier of the external network, the identifier including at least one of a direct-inward-dial web domain and web address;
configure an adapter to receive notifications, in the form of one or more of messages delivery, messages read, presence changes and typing activity, from the identifier of the external network via a subscription;
determine, based on one or more interactions of the user, an engagement score to prioritize conversations for a contact center agent when multiple interactions, including exchanges involved in the user interaction, are being handled concurrently; and
receive, via the adapter at the messaging platform, the notifications addressed to the identifier of the external network based on the subscription.