Patent ID: 11930133
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 6:
7. A device, comprising:
one or more processors configured to:
determine that a failure occurred in an emergency call between a public-safety answering point (PSAP) and a first user device associated with an emergency caller,
wherein an emergency callback is generated by the PSAP after the emergency call between the PSAP and the first user device is disconnected;

identify, based on determining the failure, one of a first option, a second option, or a third option for redirecting the emergency callback to a contact of the emergency caller;
provide, to the PSAP and when the first option is identified, an announcement associated with redirecting the emergency callback;
cause, based on receiving an indication associated with the announcement and when the first option is identified, the emergency callback to be redirected to a second user device associated with the contact of the emergency caller; and
cause, when the first option is identified, a bearer path to be established between the PSAP and the second user device for the emergency callback.