Patent ID: 11860878
Assignee: FANUC CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. An inquiry system in which an inquiry unit that is a terminal device of a user of at least a machine tool or an industrial robot makes inquiries related to at least the machine tool or the industrial robot to a plurality of inquiry center systems of suppliers including a supplier of at least the machine tool or the industrial robot, the inquiry system comprising:
a relay device which connects together the inquiry unit and the plurality of inquiry center systems; and
a storage unit which stores first identification information related to at least the machine tool or the industrial robot and second identification information including at least an inquiry history related to at least the machine tool or the industrial robot,
wherein the inquiry unit includes:
an acquisition unit which acquires the first identification information attached to at least the machine tool or the industrial robot; and
a first communication unit which transmits the first identification information acquired by the acquisition unit to the relay device,
the relay device includes:
a second communication unit which communicates between the inquiry unit and the plurality of inquiry center systems; and
a selection unit which selects, based on the first identification information received and the second identification information stored in storage unit, an inquiry center system among the plurality of inquiry center systems, and
the second communication unit connects together the inquiry unit and the inquiry center system selected by the selection unit.