Patent ID: 11869050
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:
one or more instructions that, when executed by one or more processors of a device, cause the device to:
obtain information from a plurality of sources;
identify one or more sources of the plurality of sources,
wherein the one or more sources include one or more reviews, and
wherein the identifying comprises determining the one or more sources based on following links associated with a root page;

obtain review information associated with a product or a service from the one or more sources;
process the review information to determine additional review information associated with the review information,
the additional review information including:
an authenticity indicator,
a review history associated with a profile related to the review information, and
a measure of influence associated with the profile;

train, based on pre-processing historical information to generate a minimum feature set that corresponds to the additional review information, and based on applying a classification technique to the minimum feature set, a machine learning model,
wherein the historical information is associated with a plurality of reviews;

identify, using the machine learning model, and based on the review information and the additional review information, a particular review related to the review information,
wherein the one or more instructions, that cause the device to identify the particular review, cause the device to:
provide, as input to the machine learning model, the additional review information,
receive, as output from the machine learning model, a relevance score indicating a respective measure of importance that is based on the additional review information, and
identify the particular review based on the relevance score; and

send, based on the particular review, an electronic calendar invite to one or more personnel associated with the product or the service.