Patent ID: 11889011
Assignee: CAPITAL ONE SERVICES, LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 5:
6. The method of claim 5, further comprising:
extracting from a plurality of parameters associated with the communication an identifier of the second communication device;
comparing the identifier of the second communication device with each of a plurality of communication device identifiers stored in device database, wherein each of the plurality of communication device identifiers is associated with a risk that satisfies a risk threshold;
determining, based on the comparing, that the identifier of the second communication device matches a communication device identifier of the plurality of communication device identifiers;
in response to determining that the identifier of the second communication device matches the communication device identifier of the plurality of communication device identifiers, determining that a risk level of the communication exceeds the risk threshold; and
based on determining that the risk level of the communication exceeds the risk threshold, periodically receiving the textual transcript of the portion of the communication.