Patent ID: 11886140
Assignee: CANON KABUSHIKI KAISHA
Field: Optics (Instruments)
Classification: CPC G | IPC G

Claim 0:
1. An information processing apparatus which communicates with an image forming apparatus that forms an image on a sheet, the information processing apparatus comprising:
an acquisition unit configured to acquire error information about an error that has occurred in the image forming apparatus, and maintenance information about maintenance work performed on the image forming apparatus;
a memory configured to store a plurality of pieces of error information acquired by the acquisition unit; and
a controller configured to:
determine, from the plurality of pieces of error information stored in the memory, based on the maintenance information, first error information about an error that has occurred during the maintenance work;
determine an error part of the image forming apparatus based on second error information obtained by excluding the first error information from the plurality of pieces of error information stored in the memory; and
output a result of the determination of the error part.