Patent ID: 11888793
Assignee: OPEN TEXT HOLDINGS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 14:
15. A computer programming product for communication management and delivery, comprising:
a storage medium comprising computer instructions that when loaded into a memory of a processor, the processor performing:
at a communication flow engine coupled to a communication generator component, executing a preexisting communication flow model,
at the communication flow engine, sending a request to the communication generator component to generate a runtime communication;
forwarding enterprise events to a communication delivery tracker coupled to the communication generator component, the communication delivery tracker further coupled to an enterprise tool integrator that integrates a set of enterprise tools and receives the enterprise events;
receiving, at the communication generator component, a set of parameters from a data platform coupled to the communication generator component;
generating, at the communication generator component, the runtime communication based on the set of parameters and the enterprise events forwarded from the communication delivery tracker; and
sending, at the communication generating component, the runtime communication comprising at least one of:
sending an external system communication to an external system via an external system output connector coupled to the communication generator component; and
sending an internal system communication to an internal system via an internal system output connector coupled to the communication generator component.