Patent ID: 11902117
Assignee: BANK OF AMERICA CORPORATION
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 6:
7. A system for providing a virtual on-watch, the system comprising one or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for providing a virtual on-watch, the system comprising:
a receiver for receiving a report of a service outage incident in a computer network;
an auto-generated electronic bridge said electronic bridge configured to, following receiving the report of the incident, serve as an electronic staging area to respond to the service outage incident;
the processor configured to determine whether a previous-in-time electronic bridge, said previous-in-time electronic bridge that relates to the subject matter of the service outage incident of the auto-generated electronic bridge already exists and when said previous-in-time electronic bridge exists, the processor is further configured to cease arranging of the auto-generated electronic bridge;
a transmitter for transmitting an Application Programming Interface (API) call to a WebEx bridge platform for all bridge information available in the computer network, said bridge information that includes all of a plurality of electronic bridges that are currently being hosted by the WebEx bridge platform, and a plurality of responders that are currently involved in at least one of the plurality of electronic bridges;
the processor further configured, in combination with the WebEx bridge platform, to identify a set of responders that are electronically identified as qualified responding to the incident, that are not listed among the plurality of responders that are currently involved in at least one of the plurality of electronic bridges, and that are electronically listed on the WebEx bridge as available to join the electronic bridge; and
wherein the WebEx bridge platform is configured to send an electronic prompt to the at least one of the set of responders to join the electronic bridge.