Patent ID: 11948175
Assignee: BANK OF AMERICA CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A method for determining a likelihood that a pre-determined customer will enter a selected customer support center building, the method comprising:
determining whether the customer is within a predetermined distance of the customer support center building;
when the customer is determined to be within the pre-determined distance of the customer support center building, initiating:
monitoring of a customer location, using an electronic device within a pre-determined proximity of the customer, to determine the likelihood of the customer entering the customer support center building; and
tracking, using a set of independent tracking devices located on at least one of a utility pole or building, the customer inside a vehicle, wherein the electronic device is located within the vehicle;

tuning the determination of the likelihood of the customer entering the customer support center building by retrieving and reviewing a customer sentiment condition, the retrieving and revising a customer sentiment condition comprising retrieving and reviewing using the customer device, a plurality of the customer's biometric functions;
providing to the customer support center building, when the tuned determination of the likelihood of the customer physically entering the customer support center building is higher than a first predetermined threshold level, the tuned determination of the likelihood of the customer physically entering the customer support center building; and
electronically transmitting instructions to the electronic device when the tuned determination of the likelihood of the customer physically entering the customer support center building is higher than a second predetermined threshold level, said instructions that instructs the customer regarding a plurality of actions to take upon a projected entry into the customer support center building.