Patent ID: 11924150
Assignee: GOOGLE LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. A method implemented by one or more processors, the method comprising:
receiving, from a representative associated with an entity, representative input directed to a voice bot associated with the entity via a telephone communication channel, from among one or more communication channels for communicating with the voice bot, the representative input being natural language input that includes one or more spoken terms captured via one or more microphones of a client device of the representative, the voice bot being previously trained to communicate with a plurality of users on behalf of the entity via one or more of the communication channels and the representative input being received subsequent to the voice bot being previously trained to communicate with the plurality of users on behalf of the entity;
processing the representative input, that is received via the telephone communication channel, to generate responsive content that is responsive to one or more of the spoken terms of the representative input;
causing the responsive content to be provided for audible presentation to the representative associated with the entity via one or more speakers of the client device of the representative;
receiving, from the representative, an additional representative input directed to the voice bot associated with the entity via the telephone communication channel, the additional representative input being additional natural language input that includes one or more additional spoken terms captured via the one or more microphones of the client device of the representative, and the additional representative input being received subsequent to the representative input that is received subsequent to the voice bot being previously trained to communicate with the plurality of users on behalf of the entity; and
in response to determining that one or more of the additional spoken terms include a correction to the responsive content:
causing one or more parameters that the voice bot utilizes in communicating with the plurality of users on behalf of the entity to be modified based on one or more of the additional spoken terms of the additional representative input.