Patent ID: 11956388
Assignee: MOTOROLA SOLUTIONS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. An electronic computing device, comprising:
a transceiver; and
an electronic processor communicatively coupled to the transceiver, wherein the electronic processor is configured to:
analyze, via a natural language processing engine, speech content transmitted between communication devices of participants on a group call to determine a call context associated with the group call;
obtain a participant profile corresponding to each of the participants on the group call;
assign, for each of the participants, an expected expertise score by correlating the call context with the participant profile;
assign, for each of the participants, a call participation score based on a duration of time that the participant has spoken during the group call;
determine, for each of the participants, a demonstrated expertise score as a function of the expected expertise score and the call participation score of the participant; and
detect, based on analyzing the speech content via the natural language processing engine, that a decision is being made with respect to the call context, and responsively provide, via the transceiver, a visual or audio output on a corresponding visual or audio output device indicating the demonstrated expertise score of at least one of the participants.