Patent ID: 11956187
Assignee: ASAPP, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. A system, comprising:
at least one server computer comprising at least one processor and at least one memory, the at least one server computer configured to:
create a first communications session between a first user and a second user;
process a first communication between the first user and the second user to select a first natural language intent from a plurality of possible natural language intents;
process a second communication between the first user and the second user to recognize a first value corresponding to a first information item;
select a first automated workflow from a plurality of automated workflows using the first natural language intent, wherein the first automated workflow comprises a plurality of information items and logic for obtaining values for the plurality of information items from the first user;
determine that the first automated workflow includes the first information item;
update the first automated workflow to include the first value for the first information item;
transfer the first user to a second communications session with the first automated workflow;
implement the first automated workflow with the first user, wherein implementing the first automated workflow comprises bypassing logic for requesting a value for the first information item; and
complete a first operation using information obtained from the first automated workflow.