Patent ID: 11961083
Assignee: NCR VOYIX CORPORATION
Field: Control (Instruments)
Classification: CPC G | IPC G

Claim 0:
1. A method, comprising:
receiving item information from a transaction terminal during a transaction at the transaction terminal, wherein receiving further includes receiving images captured for items at the transaction terminal, entered or scanned barcode information captured for the items at the transaction terminal, and a video clip of any item not associated with a scan at the transaction terminal;
presenting the item information on a display of a management terminal;
setting a timer based on customer traffic, wherein setting the timer to be shorter when customer traffic is heavy and setting the timer to be longer when the customer traffic is lighter;
calculating a confidence score that the item information is associated with a potential theft occurring with the transaction;
interrupting the transaction being processed on the transaction terminal based on a customer associated with the transaction indicating that the customer is done and ready to pay for the transaction and further determined by identifying a card swiped in a card reader of the transaction terminal indicating that the customer has started payment processing, and wherein interrupting further includes preventing the transaction from completing at the transaction terminal by holding card information associated with the card swiped in the card reader in abeyance by not providing the card information to and not processing the card information with a corresponding financial institution until the calculating has finished calculating the confidence score and the confidence score is below a threshold value, otherwise preventing the transaction from completing at the transaction terminal as an indication that the timer expired with the confidence score exceeding the threshold value, wherein interrupting further includes slowing down the transaction while the calculating has not finished calculating the confidence score and during a transaction slow down engaging the customer in questions and obfuscating from the customer that the item information is being evaluated for potential theft during the transaction slow down to intentionally delay completion of the transaction until the confidence score is calculated; and
sending a remote override to the transaction terminal from the management terminal that permits the transaction to proceed and removing the interrupting when an operator of the management terminal reviews the video clip and concludes there is no potential theft, wherein the video clip includes a certain image of a certain item displayed with transaction details for the transaction and a terminal identifier for the transaction terminal on the management terminal to the operator.