Patent ID: 11960694
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. The method of claim 1, wherein the context comprises: whether or not the user has signed in with the site of the service provider; a status of the user with the service provider; a page of the site from which the user provides the query to the virtual assistant; how long the user has remained on the page of the site from which the user provides the query to the virtual assistant; a navigation history of the user during the session prior to the user providing the query to the virtual assistant; a location of a cursor when the user provides the query to the virtual assistant; a prior query provided by the user to the virtual assistant during the session or during a prior session with the site; a time of day at which the user provides the query to the virtual assistant; a date on which the user provides the query to the virtual assistant; an age of the user; a location of the user; a device type from which the user accesses the site; a language of the user; or a previous interaction between the user and the virtual assistant.