Patent ID: 11895072
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 16:
17. A non-transitory machine-readable medium storing instructions that, when executed by one or more processors, cause the one or more processors to perform steps comprising:
receiving a plurality of chat messages, wherein each chat message includes a timestamp that indicates a time a which each chat message was transmitted to a server system;
determining a first chronologic order of the timestamps;
identifying, using a first machine learning classifier, a chat message, in the plurality of chat messages, as a candidate for reordering based on:
a timestamp difference between the chat message and a previous chat message wherein the timestamp difference is assigned a first weight;
a similarity score between the chat message and the previous chat message, wherein the similarity score is assigned a second weight; and
the first weight and the second weight;

generating a second order of the plurality of chat messages based on the identified candidates for reordering; and
providing, to a client device, a transcript of the chat messages associated with the second order and an indication that at least one chat message has been repositioned.