Patent ID: 11930133
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 13:
14. A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:
one or more instructions that, when executed by one or more processors of a device, cause the device to:
determine that a failure occurred in an emergency call between a public-safety answering point (PSAP) and a first user device associated with an emergency caller;
bypass authorization policies for the first user device based on determining the failure;
identify, based on determining the failure, one of a first option, a second option, or a third option for redirecting an emergency callback to a contact of the emergency caller;
provide, to the PSAP and when the first option is identified, an announcement associated with redirecting the emergency callback;
cause, based on receiving an indication associated with the announcement and when the first option is identified, the emergency callback to be redirected to a second user device associated with the contact of the emergency caller; and
cause, when the first option is identified, a bearer path to be established between the PSAP and the second user device for the emergency callback.