Patent ID: 11954171
Assignee: CONTENT SQUARE SAS
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method comprising:
receiving, by a processor from a plurality of client devices, user activity data associated with interactions by a plurality of users with a website displayed on the plurality of client devices, wherein the website comprises a plurality of webpages displayed during a plurality of sessions;
identifying, based on the user activity data, a plurality of user experience indicators including a plurality of session experience indicators, a plurality of page view experience indicators, and a plurality of zone experience indicators;
identifying one of the webpages that is associated with a highest level of frustration based on a plurality of page view scores or a plurality of webpage scores, wherein the page view scores is based on at least one of page view experience indicators or zone experience indicators;
identifying one of the sessions that is associated with a highest level of frustration based on a plurality of session scores that are based on session experience indicators; and
causing a user interface to be displayed on a display device, the user interface including a visualization of interactions by one of the users with the website associated with the one of the sessions associated with the highest level of frustration and an identification of the one of webpages that is associated with the highest level of frustration, wherein the visualization of interactions by one of the users with the website comprises a session replay associated with the highest level of frustration that is generated based on the user activity data.