Patent ID: 11962455
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. At least one computer-readable storage medium, excluding transitory signals and carrying instructions to prioritize multiple issues associated with a wireless telecommunication network, which, when executed by at least one data processor of a system, cause the system to:
obtain data regarding the multiple issues associated with the wireless telecommunication network,
wherein an issue among the multiple issues negatively impacts a mobile device associated with the wireless telecommunication network;

obtain a number of mobile devices impacted by the issue, an indication of importance of an impacted metric, an indication of importance of severity associated with the issue, and an indication of importance of a current mobile device experience,
wherein the impacted metric indicates relevance of a type associated with the issue to the mobile device;

based on the number of mobile devices impacted by the issue, the indication of importance of the impacted metric, the indication of importance of severity of the issue, and the indication of importance of current mobile device experience, compute a priority associated with the issue;
based on the priority, prioritize the multiple issues to obtain a prioritized list;
obtain a guidance indicating how to address the multiple issues; and
provide the prioritized list indicating an order in which to resolve the multiple issues along with the guidance indicating how to address the multiple issues.