Patent ID: 11967311
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A system to generate on demand curated audio content for an electronic communication between an operator device and a client device, the electronic communication facilitating voice communication between a client and an operator, the system comprising:
a server configured to:
process audio, output from a client device, to derive a series of client audio insights defining client characteristics of the client and/or characteristics of a client environment in which the client device is operating;
detect a first triggering event to generate curated audio content;
responsive to detecting the first triggering event, combine a portion of a registry of stored audio data with a first text-based script to generate output audio content;
generating curated audio content by determining and applying, for each client audio insight defining client characteristics of the client and/or characteristics of the client environment, a curation rule defined to customize audio for curated reception by a client A) with the defined client characteristics and/or B) in the defined client environment; and
causing playback of the curated audio content to the operator device via the electronic communication.