Patent ID: 11882139
Assignee: TWILIO INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A non-transitory computer-readable storage medium comprising a set of instructions that, when executed by one or more computer processors, causes the one or more computer processors to perform operations comprising:
generating a set of rules that each comprise a usage condition, the generating of the set of rules based on algorithmically learned patterns in a set of collected data;
obtaining one or more data streams of usage data from the one or more accounts of the telephony platform, the usage data including one or more of call history data, messaging history data, or platform account data corresponding to the one or more accounts;
determining a total score by collectively analyzing a set of scores, the set of scores calculated based on a sum of measurements calculated by the set of rules, each of the measurements corresponding to one dimension or indicator of usage with respect to the one or more accounts; and
automatically performing an action with respect to the one or more accounts on the telephony platform based on the total score being above a score threshold.