Patent ID: 11924375
Assignee: KHOROS, LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 10:
11. A system comprising:
a data store configured to receive streams of data via a network into an application computing platform; and
a processor configured to execute instructions to implement an application configured to:
detect that the electronic message includes at least one of inbound voice data or other inbound data;
analyze the inbound voice data to characterize a portion of communication data associated with the electronic message to form a characterized portion of communication data;
invoke an automated response application to generate a response including outbound voice data responsive to the inbound voice data;
select the response including the outbound voice data as a predicted response based on data representing the characterized portion of communication data;
transmitting the response as the outbound voice data; and
generating a data record of exchanged data in the electronic message and other electronic messages.