Patent ID: 11907956
Assignee: JPMORGAN CHASE BANK, N.A.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method for automated notification and resolution of trigger events, comprising:
monitoring, by a backend computer program, an account for a trigger condition;
generating, by the backend computer program, a voice notification in response to the trigger condition being met;
communicating, by the backend computer program, the voice notification to an electronic device associated with the account and a link to a network location to resolve the trigger condition;
presenting, by the backend computer program and at the network location to resolve the trigger condition, one or more resolution options;
receiving, by the backend computer program and at the network location to resolve the trigger condition, a selection of one of the one or more resolution options, wherein the selection is received when a data connection between the electronic device and the backend computer program is unavailable, and communicated to the backend computer program when the data connection is restored; and
executing, by the backend computer program, the selected resolution option.