Patent ID: 11966987
Assignee: GET TOGETHER AI, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 17:
18. The system of claim 17, further comprising:
(a) an interface layer comprising a plurality of channel modules, wherein each channel module corresponds to a communication channel of the plurality of communication channels, wherein the interface layer is configured to receive each message of a plurality of messages with a channel module that corresponds to the communication channel from which the message was received;
(b) a state management layer configured to classify each message based upon a set of message characteristics, and to maintain the conversation states for each of the plurality of communication sessions; and
(c) a stateless natural language processing (“NLP”) layer configured to select a NLP model from a plurality of NLP models based on each message classification and corresponding conversation state and, using the NLP function, perform the analyses based on the selected NLP model.