Patent ID: 11909720
Assignee: KYNDRYL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 18:
19. A system comprising:
a processor, a computer readable memory, one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions executable to cause a support provider computing device to:
store plural commands in a database, each respective one of the commands being associated with a respective unique identifier of an information technology (IT) product registered with the database;
receive an outbound connection from the IT product that is behind a firewall in a private network, the outbound connection including an identifier of the IT product;
identify one of the commands stored in the database by matching the received identifier of the IT product to the respective unique identifier stored in the database;
respond to the outbound connection from the IT product with a response communication that includes the identified one of the commands;
receive result data from the IT product as a result of the IT product executing the identified one of the commands; and
store the result data with the respective unique identifier of the IT product in the database.