Patent ID: 11922353
Assignee: EDERA L3C
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method, executed on a computing device, comprising:
initiating a bespoke journey concerning a business process transition event, wherein the business process transition event includes a business process transition event from one or more role-based functionalities associated with a first business process to one or more role-based functionalities associated with a second business process;
providing information concerning the bespoke journey to a plurality of recipients participating in the business process transition event, wherein the bespoke journey includes a plurality of subevents configured to guide the user through the business process transition event for each recipient based upon, at least in part, the recipient's role and the one or more role-based functionalities associated with the second business process, wherein the plurality of subevents include one or more training events concerning the recipient's role and the one or more role-based functionalities associated with the second business process;
monitoring the plurality of recipients to gauge sentiment concerning the bespoke journey, wherein monitoring the plurality of recipients to gauge sentiment concerning the bespoke journey includes:
using a virtual bot to receive anonymous communications from the plurality of recipients to gauge their sentiment concerning the bespoke journey;
iteratively prompting the plurality of users with the virtual bot via a user interface to provide communications concerning the bespoke journey until the virtual bot determines that no further information is needed;
processing the communications from the plurality of recipients utilizing artificial intelligence and natural language processing to perform sentiment analysis on the communications from the plurality of recipients to gauge sentiment concerning the bespoke journey, wherein the natural language processing allows the communications to be understood by a machine;

in response to monitoring negative sentiment concerning the bespoke journey, identifying one or more issues concerning the bespoke journey; and
automatically generating and providing one or more recommendations for addressing the one or more identified issues concerning the bespoke journey.