Patent ID: 11922122
Assignee: CALABRIO, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 19:
20. A computer-implemented method for detecting emerging events comprising:
obtaining current communication data associated with communication between a first plurality of sources during a first time period;
segmenting the current communication data into a set of data segments;
determining, for a data segment, whether the data segment belongs to a familiar topic of a set of familiar topics; and
when the data segment is determined to be belonging to none of the set of familiar topics:
determining an unfamiliar segment count for a set of unfamiliar data segments determined as not belonging to the familiar topic, the set of unfamiliar data segments being similar to each other;
determining whether the unfamiliar segment count meets or exceeds a critical mass threshold; and
generating, upon determining the unfamiliar segment count meets or exceeds the critical mass threshold, a second notification indicative of a new-topic-related emerging event.