Patent ID: 11902463
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC H

Claim 13:
14. A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, are configured to cause a processor to:
receive audio data associated with an incoming communication of a caller;
receive a request to route the incoming communication from the caller to a virtual assistant application, wherein the virtual assistant application is configured to:
interact with the caller; and
determine that the caller is associated with one or more fraudulent caller activities based on identifying a sound waveform indicative of an automatic calling machine;

receive an indication from the virtual assistant application that the caller is associated with at least one of the one or more fraudulent caller activities; and
forward the incoming communication to another party in response to receiving the indication.