Patent ID: 11861640
Assignee: TAPTEXT LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 10:
11. A method for real-time omnichannel voice interaction, comprising the steps of:
receiving a non-Internet-based phone call from a first user device;
retrieving a plurality of enterprise resources from an enterprise database;
using a routing logic to iterate through the plurality of enterprise resources testing for a successful connection of the non-Internet-based phone call from the first user device to a second user device;
selecting the first successfully connected enterprise resource as the second user device;
creating a first set of interaction control legs between the first user device and the second user device, the interaction control legs comprising a network socket connection via the Internet;
masking personally identifying information of the first user from the second user device, and of the second user from the first user device;
establishing an Internet-based voice stream between the first user device and the second user device; and
after the Internet-based voice stream is established, disconnecting both the first set of interaction control legs and the non-Internet-based phone call.