Patent ID: 11909706
Assignee: AVAYA MANAGEMENT L.P.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method for delivering a transcribed voice message, the method comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receiving and analyzing, by the computer, an indication of messaging channel preference from the user for a plurality of messaging channels;
determining, by the computer, a presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
determining, by the computer, a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference and based on the presence of the user on the at least one of the plurality of messaging channels during receipt of the voice message;
selecting, by the computer, at least one messaging channel from the ranked list for delivery of the transcribed voice message;
receiving, by the computer, the transcribed voice message; and
delivering, by the computer, the transcribed voice message to the at least one messaging channel selected from the ranked list.