Patent ID: 11893150
Assignee: BANK OF AMERICA CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 0:
1. A system for augmented reality emulation facilitating user interactions, the system comprising:
a memory device; and
a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
receive an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verify the user's identity via third party decentralized register;
generate an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmit a real-time video stream of the dynamic avatar to the augmented reality device; and
continually update the real-time video stream in response to one or more user inputs received via the augmented reality device.