Patent ID: 11895162
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 14:
15. A non-transitory computer-readable medium storing instructions that when executed by a processor cause the processor to:
receive, via a network interface operably coupled to the processor, a first request to establish a call from a first endpoint device associated with a user to an equipment device (UE) associated with a client, wherein the first request comprises a call address associated with the client, wherein the processor and the network interface are associated with a single device; and
determine a status of the first endpoint device, wherein determining the status of the first endpoint device comprises querying a first network node configured to route calls to the first endpoint device;
determine that the first endpoint device is available for a call based at least in part upon the status of the first endpoint device;
route a first call over a first communication channel from the processor to the first endpoint device, wherein the first communication channel is established using a private network infrastructure of a system associated with the processor;
route a second call over a second communication channel from the processor to the UE using the call address associated with the client, wherein the second communication channel is established using the private network infrastructure of the system; and
establish a third call between the user and the client by merging the first call and the second call.