Patent ID: 11868599
Assignee: OVERHAUL GROUP, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 21:
22. A shipment tracking system comprising:
a network interface enabling communication with a plurality of operator mobile communication devices (MCDs) via a network;
at least one incident management server (IMS) that is communicatively coupled to the network and which is communicatively coupled to at least one operator MCD, the at least one incident management server comprising: a memory having stored thereon an incident recording and notification (IRN) module; and a processor that executes program code of the IRN module to configure the at least one IMS to:
receive from an operator MCD a notification of an incident involving at least one shipment entity;
respond to receipt of the notification by performing a health check on the operator, wherein the IMS initiates a phone call to the operator MCD to query the operator to provide a real-time, live update on whether the incident involves an emergency situation;
first verify the operator by requesting the operator provide a specific passphrase and/or security code within a prescribe period of answering the call;
in response to not receiving an answer to the phone call from the operator or in response to the operator not being able to provide the specific passphrase and/or security code, escalate situation by communicating with a local first responder or emergency dispatch;
identify, based on a type of incident that has occurred, specific parties relevant to the incident and to a shipment, wherein the specific parties are different based on the type of incident and the shipment entity;
parse the notification to identify whether the incident is a liability-attaching incident that can result in liability of the operator or shipper, potential financial or other damages, or other losses that would be covered by an insurance carrier; and
in response to the incident being a liability-attaching incident:
retrieve a list of relevant parties that require information or notification about the liability-attaching incident, the relevant parties comprising an insurance adjuster and at least one insurance company insuring one or more of the shipment, carrier, and the operator; and
forward to the relevant parties, including to the insurance adjuster and the at least one insurance company, specific information about the incident that is required by the relevant party when the type of incident is recorded.