Patent ID: 11909901
Assignee: XTONE, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 23:
24. The non-transitory computer readable medium of claim 13, wherein receiving input from the user comprises receiving a spoken response from the user, the method further comprising:
interpreting the user's spoken response via speech recognition techniques, wherein the interpreting step includes generating a confidence value that is indicative of a level of confidence that the user's spoken response was correctly interpreted;
displaying to the user, when the confidence value does not rise above a threshold confidence value, a plurality of different potential interpretations of the user's spoken response; and
receiving data that indicates that the user selected one of the displayed potential interpretations of the user's spoken response, wherein the interactive voice response application then acts upon the user selected interpretation of the user's spoken response.