Patent ID: 11889022
Assignee: KORE.AI, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method comprising:
receiving, by a contact center server, an utterance from a customer device as part of a conversation;
identifying, by the contact center server, utterance parameters of the utterance;
generating, by the contact center server, a first response to the utterance based on the utterance parameters;
outputting, by the contact center server, the utterance parameters and the first response to an agent device;
receiving, by the contact center server, from the agent device agent-identified-information corresponding to the utterance or agent-modified-information corresponding to the utterance parameters;
generating, by the contact center server, a second response to the utterance based on the agent-identified-information or the agent-modified-information; and
outputting, by the contact center server, the second response to the agent device.