Patent ID: 11942073
Assignee: T-MOBILE USA, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 19:
20. A method of requesting an emergency service, comprising:
in response to receiving from a requester a request for emergency services, sequentially retrieving sets of triage prompts, each triage prompt including at least a question having one or more prepopulated responses;
causing to be sequentially presented, the sets of triage prompts;
accommodating a multi-party communication session that enables a third-party person to assist the requester in making respective selections for the sets of triage prompts;
receiving the respective selections for the sets of triage prompts, each selection including one or more of the prepopulated responses to the at least the question;
based at least in part on the respective selections, determining that no further triage prompts are to be presented;
in response to determining that no further triage prompts are to be presented, formatting each of the selections in a message to an emergency response center, the formatting structuring data within the message for use by the emergency response center;
transmitting the formatted message to the emergency response center;
establishing a communication session between the requester and the emergency response center;
preparing the selections for formatting based, at least in part, on a translation produced by translating the selections from a preferred language of the requester to a preferred language of the emergency response center;
receiving a confidence assessment of accuracy of the translation; and
based, at least in part, on the confidence assessment of accuracy, modifying the sets of triage prompts.