Patent ID: 11922094
Assignee: SALESFORCE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method of updating a background graphical user interface (GUI) display at a client device coupled to a network responsive to user interactions with a chatbot, the method comprising:
analyzing a conversational user input associated with a chat window at the client device using natural language processing to determine an intent of a user of the client device to perform an action, wherein the chat window is associated with the chatbot and a representation of the conversational user input is displayed via the chat window at the client device, wherein the chat window is distinct from the background GUI display; and
in response to determining the intent to perform the action:
obtaining data to perform the action associated with the intent using the conversational user input; and
updating the background GUI display at the client device in response to obtaining the data to reflect the conversational user input associated with the chat window while the chat window associated with the chatbot is concurrently displayed at the client device, wherein:
the chat window comprises a graphical representation of a conversation including the representation of the conversational user input; and
an updated background GUI display and the chat window comprising the graphical representation of the conversation including the representation of the conversational user input are displayed concurrently after updating the background GUI display.