Patent ID: 11868599
Assignee: OVERHAUL GROUP, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method for automated incident processing and response, the method comprising:
receiving an input identifying an occurrence of an incident associated with a shipment entity, the shipment entity being one or more of a vessel, an operator, and a cargo being transported via the vessel;
in response to the input, presenting on a user interface (UI) of an operator mobile communication device (MCD), one or more selectable incident reporting options to activate incident response, data recording, and reporting (IRDRR) protocols;
generating and presenting on the UI an incident response module that instructs the operator of specific sequence of steps to take to complete an incident information gathering and response process;
presenting a list of Do's and Don'ts for the operator to read and follow, the Do's and Don'ts corresponding to an identified type of incident;
presenting specific prompts advising the operator what not to say and directives comprising speech suggestions that limits an exposure of the operator;
transmitting to an incident management server (IMS) of a shipment tracking system a notification of the incident involving the shipment entity;
in response to the notification, receiving a phone call from the IMS to complete a health check on the operator, the health check comprising a query to provide a real-time, live update on whether the incident involves an emergency situation, wherein the IMS escalate situation by communicating with a local first responder or emergency dispatch, in response to not receiving an answer to the phone call;
in response to the operator answering the phone call, presenting a query to verify the operator by requesting the operator provide a specific passphrase and/or security code within a prescribe period of answering the phone call; and
in response to the operator not being able to provide the specific passphrase and/or security code, triggering the IMS to escalate situation by communicating with a local first responder or emergency dispatch.