Patent ID: 11861565
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A system comprising:
an electronic device associated with a customer,
a second electronic device operated by the customer,
a server in communication with the electronic device and the second electronic device and configured to:
convert an audio message to a text utilizing a speech recognition algorithm,. wherein the audio message is received from an electronic device associated with a customer;
parse the text of the audio message utilizing a natural language processing algorithm to identify a service request regarding the second electronic device;
retrieve a plurality of attributes of the second electronic device by connecting with the second electronic device;
determine an urgency of the service request by executing an artificial intelligence model based on the plurality of attributes of the second electronic device;
identify one or more providers to handle the service request based on the service request and the urgency;
transmit an electronic message to the electronic device comprising the one or more providers ranked based on a matching score of each provider; and
upon receiving a selected provider, generating, by the server, an appointment for the service request in a calendar application of the customer.