Patent ID: 11863432
Assignee: CISCO TECHNOLOGY, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 9:
10. An apparatus, comprising:
one or more network interfaces to communicate with a network;
a processor coupled to the one or more network interfaces and configured to execute one or more processes; and
a memory configured to store a process that is executable by the processor, the process when executed configured to:
identify a potential change in user experience of an online application;
select, based on the potential change in user experience, a set of one or more users of the online application;
obtain, from the set of one or more users of the online application, feedback regarding their experience with the online application; and
use the feedback obtained from the set of one or more users of the online application to make a routing decision in a network regarding traffic of the online application;
wherein the apparatus uses the feedback to make the routing decision by: using the feedback to predict a decrease in the user experience of the online application based on one or more performance metrics from the network.