Patent ID: 11860726
Assignee: HEALTECH SOFTWARE INDIA PVT. LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 17:
18. The digital processing system of claim 15, further performing the actions of: classifying, by a classification engine, said first incident as being one of a short head incident and a long tail incident; if said first incident is classified as said short head incident, said digital processing system using said first set of remediation actions for resolving said first incident; and if said first incident is classified as said long tail incident, further performing the actions of performing, by a web search module, a web search to determine a third set of remediation actions, wherein said digital processing system uses said third set of remediation actions for resolving said first incident, wherein each of said web search module and said classification engine is constituted of a corresponding set of software instructions.