Patent ID: 11941640
Assignee: QUIQ, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 14:
15. The computer-implemented method of claim 14, wherein the predetermined maximum time interval is based on at least one of:
one or more time intervals between one or more previous messages between the customer and the agent during one or more other customer service conversations, the one or more other customer service conversations occurring before the customer service conversation;
one or more time intervals between one or more previous messages between one or more other customers and the agent or one or more other agents, the one or more previous messages having topics similar to a topic of the customer service conversation;
one or more time intervals between one or more previous messages between one or more other customers and the agent or one or more other agents, wherein the customer is similar to the one or more other customers; and
receiving, by the processor, a plurality of customer messages before sending an agent message.