Patent ID: 11954712
Assignee: KARYA PROPERTY MANAGEMENT, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. An apparatus for accessing a management system, comprising:
a memory operable to store a plurality of customer reviews received from at least one external source; and
a processor, operably coupled to the memory, configured to:
receive the plurality of customer reviews, wherein receiving the plurality of customer reviews comprises:
transmitting a functional call at a pre-determined frequency with property identifiers to an application programming interface (API), wherein the API generates a listing of uniform resource locators associated with the property identifiers; and
instructing the API to send a request to a webpage associated with each one of the uniform resource locators for retrieval of review information, wherein a record is created from the retrieved review information to be stored in an internal database as one of the received plurality of customer reviews;

categorize each one of the received plurality of customer reviews into a designated one or more categories;
display each of the received plurality of customer reviews through one or more widgets on a user interface of the management system;
generate a response to one of the received plurality of customer reviews; and
transmit the generated response to the at least one external source.