Patent ID: 11880850
Assignee: NCR VOYIX CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method, comprising:
providing executable instructions to a processor of a cloud-based service causing the processor to perform operations, comprising:
receiving transaction data associated with a transaction from a retailer, wherein receiving further includes receiving the transaction data from a purchase transaction workflow associated with transaction details for purchase transactions of the retailer processed on transaction terminals and browsers, wherein the transaction details from the browsers are obtained from browser history data, wherein receiving further includes tracking activity from the browsing history data including tracking total clicks by online transaction channel and length of time per website visited;
maintaining a data store that comprises the transaction data and other transaction data associated with other transactions of the retailer and other retailers via other transaction terminals and other browsers for other purchase transactions, and indexing, correlating, and linking the transaction data and the other transaction data by retailer identifiers, e-commerce identifiers, store identifiers, item categories or item types for each item of each transaction, entity identifiers associated with items of each transaction, item identifiers, promotion identifiers, and customer identifiers within the data store, wherein the data store is cloud accessible to retailer and the other retailers;
maintaining transaction metrics for the transaction data and the other transaction data of the data store, wherein maintaining further includes maintaining aggregated totals for the transaction metrics and previously aggregated totals for the transaction metrics within the data store, wherein the aggregated totals and the previously aggregated totals include at least one custom defined aggregated total for a corresponding transaction metric is customized per each retailer, wherein maintaining further includes maintaining current trends within the data store based on patterns associated with the aggregated totals and the previously aggregated totals;
updating or discovering a trend for an item category associated with an item of the transaction across transaction channels associated with channel identifiers for the transaction channels based on the transaction data and the other transaction data of the data store and based on the previously aggregated totals for the transaction metrics, current aggregated totals for the transaction metrics, and current trends;
providing a platform integrated into workflows for systems of the retailer, the other retailers, and an entity associated with the item via application programming interfaces (APIs) processed within the workflows of the systems, wherein the platform provides integrated collaboration between the retailers, the other retailers, and the entity with respect to the transaction metrics and the trend based on the transaction data and the other transaction data for the item provided by the retailer, the other retailers, and the entity; and
reporting the trend to the retailer, a certain one of the other retailers, or the entity through a corresponding API processed within a corresponding workflow of a corresponding system.