Patent ID: 11936817
Assignee: AFINITI, LTD.
Field: Telecommunications (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 5:
6. The method of claim 1, further comprising:
obtaining, by the at least one computer processor, a second modification to at least one of the first behavioral pairing strategy, the first plurality of parameters, the second behavioral pairing strategy, and the second plurality of resources based on the technical resource requirement metric;
determining, by the at least one computer processor, a third behavioral pairing strategy for the contact center system based on the second modification and at least one of the first behavioral pairing strategy and the second behavioral pairing strategy, wherein the third behavioral pairing strategy comprises a third plurality of parameters; and
applying, by the at least one computer processor, the third behavioral pairing strategy at the contact center system to determine contact-agent pairings.