Patent ID: 11947872
Assignee: ALLSTATE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 18:
19. The computing platform of claim 17, wherein assigning the categories to each word in the audio transcription file comprises, for each word:
computing, using a transfer learning model, a probability that the word corresponds to each of a plurality of categories, wherein the plurality of categories comprises: preamble, loss details, injury, damages, contact details, next steps, sign off, or other:
generating a vector including the computed probabilities that the word corresponds to each of the plurality of categories, wherein the plurality of categories comprises: preamble, loss details, injury, damages, contact details, next steps, sign off, or other;
generating a vector including the computed probabilities that the word corresponds to each of the plurality of categories;
assigning, to the word, a category corresponding to a largest computed probability included in the vector; and
tagging the word with an indication of the assigned category.