Patent ID: 11893590
Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method comprising:
receiving, by a system comprising a processor, a workflow construction specification derived from a machine learning-enabled event tree, wherein the machine learning-enabled event tree is generated for use by a customer service agent to resolve a customer problem, and wherein the workflow construction specification comprises a plurality of objects, each of which represents a navigation path through the machine learning-enabled event tree;
traversing, by the system, the workflow construction specification and creating a set of workflow creation commands based upon at least one policy;
generating, by the system, a workflow visualization interpretation file based upon the set of workflow creation commands, wherein the workflow visualization interpretation file identifies how the machine learning-enabled event tree derived a root cause of the customer problem; and
presenting, by the system, the workflow visualization interpretation file to the customer service agent.