Patent ID: 11960353
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 5:
6. The method according to claim 1, further comprising:
receiving a training dataset, wherein the received training data comprises of a set of training records, a set of training logs, and a set of user events associated with the process;
identifying one or more first events of interest from the received training dataset, wherein the one or more first events of interest are related to the inefficiency between the first activity and the second activity;
reconstructing a second set of records associated with each of the identified one or more first events of interest;
extracting one or more notes associated with each of the reconstructed second set of records;
applying the first ML model on at least one of the reconstructed second set of records or the extracted one or more notes;
determining a first output based on the application of the first ML model on the at least one of the reconstructed second set of records or the extracted one or more notes, wherein the first output corresponds to one or more labels and one or more values for the one or more first events of interest; and
training the first ML model based on the received first output.