Patent ID: 11956853
Assignee: RAPIDSOS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 11:
12. A cloud-based emergency data management system comprising:
a cloud-based server operative to provide a plurality of cloud-based application instances to a plurality of PSAP (public safety access point) workstations; and
emergency response logic, comprising a network component, connected via a local area network connection to the PSAP and operatively coupled to the cloud-based server via an Internet Protocol (IP) connection, operative to support a local area network connection to a public safety access point (PSAP) local area network; and
a processor, operatively coupled to the network component, the processor operative to:
receive emergency call data via operative coupling to a customer premises equipment (CPE) located at a public safety access point (PSAP) location, the emergency call data comprising at least one mobile device identifier for a mobile device that placed an emergency call to the PSAP and a PSAP workstation address;
extract the at least one mobile device identifier from a data field of the emergency call data as the emergency call data is sent by the CPE to a PSAP workstation over a PSAP local area network, the PSAP workstation corresponding to the PSAP workstation address;
send the at least mobile one device identifier, via an internet connection, to a cloud-based server to perform a matching operation with emergency data present at the cloud-based server;
obtain the PSAP workstation address by the emergency response logic from the emergency call data sent to the PSAP workstation over the PSAP local area network connection from the CPE;
insert a uniform resource locator by the emergency response logic, into a PSAP workstation first user interface data field corresponding to the emergency call data displayed within the PSAP workstation first user interface; and
provide a second user interface from the cloud-based-server, separate from the PSAP workstation first user interface, comprising:
a map view comprising at least one location indicator corresponding to the at least one mobile device identifier based on mobile device hybrid location data from the cloud-based server obtained from the mobile device corresponding to the at least one mobile device identifier, in response to selection input selecting the uniform resource locator in the PSAP workstation first user interface; and
an emergency call queue comprising a visual differentiator between emergency calls from mobile devices not yet received at the PSAP but that have sent emergency data to the cloud-based server, and emergency calls that have been routed and received at the PSAP via emergency call routing such that the emergency calls can be answered by a call taker at the PSAP.