Patent ID: 11929894
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 11:
12. One or more non-transitory machine-readable media storing instructions that, when executed by one or more processors, cause operations comprising:
detecting a data item associated with a product or service;
obtaining, based on the detected data item, a communication comprising configuration information related to the product or service;
detecting a change related to access to the product or service;
sending, based on the detected change related to the access, an indication of one or more predefined actions to a user device;
determining an action selected via the user device, the selected action being a self-support action of the one or more self-support actions; and
causing, based on the selected action, an adjustment related to the access to the product or service.