Patent ID: 11886767
Assignee: T-MOBILE USA, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 18:
19. A system comprising:
at least one hardware processor; and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
send from a first AR/VR device associated with a user a request to interact with a second AR/VR device associated with an agent of a wireless telecommunication network,
wherein the wireless telecommunication network includes a 5G wireless telecommunication network or higher generation wireless telecommunication network,
wherein the request includes a troubleshooting assistance associated with a UE,
wherein the first AR/VR device and the UE are configured to communicate wirelessly with each other,
wherein the second AR/VR device includes a display configured to show a virtual object,
wherein the virtual object is not part of a surrounding associated with the second AR/VR device;

receive by the first AR/VR device a wireless communication from the UE, wherein the wireless communication includes a visual representation indicating an issue associated with the troubleshooting assistance;
create a high-bandwidth communication channel over the wireless telecommunication network between the first AR/VR device and the second AR/VR device,
wherein the high-bandwidth communication channel enables a communication bandwidth exceeding 100 Megabits per second (Mbps);

send, by the first AR/VR device, the visual representation to a second AR/VR device associated with the agent; and
present, by the second AR/VR device, the visual representation to the agent.