Patent ID: 11924159
Assignee: PAYPAL, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. A non-transitory machine-readable medium having instructions stored thereon, the instructions executable to cause performance of operations comprising:
receiving a communication request, from a user via a certain communication platform at a unified messaging system usable for managing communications between a plurality of response agents and a plurality of users including the user;
determining an inquiry type out of a plurality of inquiry types for the communication request, the determined inquiry type at least indicating the certain communication platform;
routing, based on the determined inquiry type, the communication request to a certain response agent for handling of the communication request;
identifying a plurality of communication platforms available for communicating with the user to the certain response agent on a user device of the certain response agent, the plurality of communication platforms including the certain communication platform used for the communication request; and
updating an existing sidechain of a blockchain associated with the user with a new cryptographic block to document the communication request, wherein the updating the existing sidechain comprises:
adding, using the new cryptographic block, at least a portion of the communication request at the existing sidechain, wherein the adding includes validating the at least the portion of the communication request on the blockchain; and
storing the cryptographic block using the existing sidechain of the blockchain for the certain communication platform associated with the determined inquiry type.