Patent ID: 11949645
Assignee: CLARABRIDGE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method comprising:
generating a repository of scored transactions by, for each transaction of a plurality of transactions:
determining that a customized rubric applies to the transaction based on selection criteria for the customized rubric, the customized rubric including scoring criteria, the scoring criteria identifying a plurality of tags, each tag being a tag generated by a classifier from a library of classifiers and, for at least some of the plurality of tags, identifying a weight associated with a tag value,
for each scoring unit of the transaction, applying the classifiers associated with the plurality of tags to the scoring unit, wherein applying the classifiers labels the scoring unit with tags,
aggregating the tags of the scoring unit to generate transaction level tags,
calculating a transaction score based on the transaction level tags and the scoring criteria, and
storing the transaction score and the transaction level tags in the repository; and

displaying a dashboard that includes a trend score, the trend score being an aggregate of transaction scores for transactions occurring during a trend period.