Patent ID: 11924375
Assignee: KHOROS, LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method comprising:
receiving via an omnichannel transceiver data representing an electronic message associated with an electronic communication channel in a plurality of various electronic communication channels associated with multiple data sources, each of which is associated with a processor and memory;
detecting that the electronic message includes at least one of inbound voice data or other inbound data;
analyzing the inbound voice data to characterize a portion of communication data associated with the electronic message to form a characterized portion of communication data;
invoking an automated response application to generate a response automatically including outbound voice data responsive to the inbound voice data;
selecting the response including the outbound voice data as a predicted response based on data representing the characterized portion of communication data;
transmitting the response as the outbound voice data; and
generating a data record of exchanged data in the electronic message and other electronic messages.