Patent ID: 11907673
Assignee: FMR LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. The method of claim 7, wherein arranging the comprehensible user messages into a first plurality of clusters and arranging the incomprehensible user messages into a second plurality of clusters comprises:
preprocessing the comprehensible user messages and the incomprehensible user messages;
transforming each comprehensible user message into a multidimensional vector and transforming each incomprehensible user message into a multidimensional vector;
assigning each comprehensible user message vector to a cluster of the first plurality of clusters based upon all comprehensible user messages that are mapped to a same intent as the comprehensible user message; and
assigning the incomprehensible user message vectors to a cluster of the second plurality of user messages.