Patent ID: 11875360
Assignee: SALESFORCE, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 17:
18. The system according to claim 17, wherein the at least one user interface element comprises a plurality of user interface elements that are displayed in a list view ranked according to the priority order, and wherein each user interface element comprises: a summary of a relevant record that is linked to and associated with, and wherein the processor-executable instructions, when executed by the at least one hardware-based processor, are further configurable to:
identify first records that reference one or more identifiers in a contact profile associated with a caller, wherein the contact profile associated with the caller comprises one or more of: a contact identifier for the caller and an organization identifier for the caller;
identify second records that reference one or more identifiers in a second contact profile associated with a callee, wherein the contact profile associated with the callee comprises one or more of: a second contact identifier for the callee and a second organization identifier for the callee, and
wherein the records are ranked in the priority order according to relevance from most relevant to least relevant by: using intelligent scoring algorithms that assign a relevance score to each of the records that are of potential relevance to the call and associated with other connections of the caller or the callee that are not parties to the call; and ranking each of the records that are of potential relevance based on their respective relevance scores in relative priority order according to relevance from most relevant to least relevant, wherein the most relevant provides a highest order of match for the callee or the caller, and wherein the least relevant provides a lowest order of match for the callee or the caller.