Patent ID: 11882242
Assignee: TWILIO INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G  Y | IPC G  H

Claim 8:
9. A system comprising:
one or more processors; and
a memory that stores instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
assigning a work item to a work item collection based on an attribute of the work item;
selecting the work item from the work item collection based on a priority of the work item in relation to priorities of other work items in the work item collection;
based on failing to determine, from a pool of workers, a worker to perform the work item, adjusting a requirement for determining of the worker for the work item:
determining the worker for the work item from the pool of workers based on the attribute of the work item, an attribute of the worker, the adjusted requirement for the work item, and an availability of the worker; and
sending the work item, via a network, to a computing device associated with the determined worker.