Patent ID: 11886816
Assignee: PROSPER FUNDING LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A system comprising:
a processor; and
a memory coupled to the processor,
the memory comprising an application, wherein the application executes on the processor and is configured for:
converting a user input to a phrase vector;
identifying, by a token identification engine, a set of identified tokens from the phrase vector;
processing the set of identified tokens with an unsupervised scoring engine to select an unsupervised token from the set of identified tokens;
processing the set of identified tokens with a supervised scoring engine to select a supervised token from the set of identified tokens;
selecting a voted token from the unsupervised token selected with the unsupervised scoring engine and the supervised token selected with the supervised scoring engine, wherein the voted token is selected with a machine learning model trained to identify the voted token from the unsupervised token and the supervised token;
identifying a next token based on a set of recent tokens that includes the voted token, wherein identifying the next token comprises:
setting an explicit path state based on the voted token, and
identifying, by a next token engine, the next token using the set of recent tokens, the explicit path state, and a recent path list; and

presenting the next token as one of a voice communication and an email communication.