Patent ID: 11893504
Assignee: VMWARE LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system comprising:
at least one computing device;
at least one application executed by the at least one computing device, wherein the at least one application causes the at least one computing device to at least:
obtain application usage data corresponding to user interactions, by a plurality of enterprise users, on available communication channels within an enterprise environment;
generate from the application usage data a plurality of knowledge graphs, each knowledge graph representing an individual enterprise user communicating over two or more of the available communication channels with other enterprise users;
obtain a request to provide an optimal communication channel for contacting the individual enterprise user, wherein the request is received from a front-end interface to the at least one application; and

based on the knowledge graph representing the individual enterprise user, provide at least one optimal communication channel for contacting the individual enterprise user to the front-end interface, wherein the at least one optimal communication channel is represented in the knowledge graph.