Patent ID: 11894128
Assignee: CERNER INNOVATION, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A computerized method comprising:
tracking revenue cycle inventory for a client from one or more data stores associated with the client, the revenue cycle inventory including data corresponding to patients from preregistration through final payment of a balance;
analyzing, at a surveillance system, a particular data point within the revenue cycle inventory to
automatically identify suppressions, edit failures, and denials as disruptions in a revenue cycle and
determine a count of claims affected by a disruption of the disruptions, a total outstanding balance due to the disruption, and a time required for an associate to execute a correction for the disruption;

receiving inventory input from a revenue cycle management system, the inventory input including inventory in a revenue cycle management system, types of claims in the inventory, pair agreements of the claims, and a length of time the claims have been in the inventory;
utilizing the inventory input to identify and recommend one of a process design, a configuration, or a change in workflow as a particular correction to execute for the disruption;
receiving workforce input from the revenue cycle management system, the workforce input including experience, type of education or technical training, specialty, and outcomes corresponding to a workforce to address the disruption of the client;
automatically assigning, by the workforce management system, a particular associate of the workforce to execute the particular correction for the disruption;
generating and displaying in an interactive user interface of a client device a dashboard that identifies the disruption;
upon receiving an interaction by the dashboard on the client device, generating a screen display in the interactive user interface of the client device that provides details that correspond to the disruption to the particular associate in the interactive user interface, wherein the details include the display in the interactive user interface a user-selectable revenue cycle of the count of claims and the total outstanding balance for the disruption; and
generating and displaying in the interactive user interface of the client device a recommendation for the particular associate to execute the particular correction for the disruption.