Patent ID: 11902471
Assignee: DENSO CORPORATION
Field: Control (Instruments)
Classification: CPC H  G | IPC G  H

Claim 15:
16. A non-transitory computer-readable storage medium storing therein a remote assistance program for assigning an operator of a plurality of operators to remotely assist a plurality of vehicles, the remote assistance program causing an information processing apparatus including a receiving unit to implement:
scheduling a call that is received from a vehicle of the plurality of vehicles by the receiving unit based on a priority level that becomes higher in accompaniment with a waiting period of the call, determining whether the calls satisfy a call condition, and assigning the call to any of the plurality of operators in response to determining that the calls satisfy the call condition; and
canceling, based on a cancelation of the call that is received from the vehicle by the receiving unit, scheduling of the call that corresponds to the cancelation, wherein:
the priority level becomes higher in order of a case in which the waiting period is less than a minimum waiting period; a case in which the waiting period exceeds the minimum waiting period and falls below a maximum waiting period; and a case in which the waiting period exceeds the maximum waiting period; and
in response to the waiting period being less than the minimum waiting period, it is determined that the call does not satisfy the call condition and the call is not assigned to the operator.