Patent ID: 11971930
Assignee: BANK OF AMERICA CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:
synchronize, using one or more edge nodes of the computing platform and with a physical repository server, a soft document repository, wherein the physical repository server stores document images, and wherein the soft document repository stores links to the document images;
receive, from a digital identity within a metaverse environment hosted by the computing platform and using a metaverse application interface, an event processing request;
identify, based on the event processing request and using a machine learning model, one or more documents needed to execute the event processing request;
update a request queue to include the event processing request and an indication of the identified one or more documents;
access, using an edge node of the one or more edge nodes and via the soft document repository, the physical repository server to obtain document images corresponding to the identified one or more documents, wherein the edge node is closer in proximity to a user corresponding to the digital identity than the remaining one or more edge nodes;
update a response queue to include the obtained document images; and
send, to an enterprise user device, a haptic alert indicating that the event processing request is ready for processing and one or more commands directing the enterprise user device to produce a haptic response based on the haptic alert, wherein sending the one or more commands directing the enterprise user device to produce the haptic response cause the enterprise user device to produce the haptic response.