Patent ID: 11929971
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 19:
20. A computer-storage medium comprising instructions which, when executed by one or more hardware processors of a machine, cause the machine to perform operations comprising:
training a preference model using training data obtained from feedback received from a user;
accessing a plurality of emails addressed to a user;
classifying, using a machine learning model, each email into at least one of a plurality of categories;
for a category of the plurality of categories, extracting one or more feature values from each email in the category;
based on the category and the extracted feature values, grouping messages having a same feature value in the category together into a single email thread;
based on the preference model, causing presentation of information related to the single email thread as one or more chat messages at a client device of the user;
receiving additional feedback based on one or more interactions with the one or more chat messages via a chatbot; and
retraining the preference model based on the additional feedback.