Patent ID: 11907592
Assignee: RICOH COMPANY, LTD.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 12:
13. The information processing system of claim 8, wherein
the circuitry is further configured to:
acquire from the device, job information indicating a job executed by the device and maintenance information indicating maintenance performed on the device; and
determine troubleshooting information to be displayed on the display among one or more items of the troubleshooting information associated with selected error information, based on presence or absence of maintenance within a predetermined time before the error of the same type as the error of the selected error information, or a degree of similarity of print settings included in the job information that caused the error of the same type as the error of the selected error information, with the print settings included in the troubleshooting information.