Patent ID: 11914849
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 10:
11. A computer system for enhancing telephonic interaction simultaneously between a plurality of customers and a customer service representative of a company, comprising:
a memory configured to store instructions; a processor disposed in communication with said memory, wherein said processor upon execution of the instructions is configured to:
display a graphical user interface (GUI) of a windows control tool;
determine a plurality of topics, each telephonic conversation topic between each of the plurality of customers and the customer service representative; retrieve and display information associated with each of the plurality of customers to be displayed on the GUI;
launch one or more applications associated with each determined telephonic conversation topic for each of the plurality of customers based on a display layout associated with the determined telephonic conversation, wherein the display layout is predetermined by the customer service representative; and
arrange one or more application windows corresponding to the launched applications on the GUI of the associated with the customer representative
wherein the one or more applications relating to each of the plurality of customers are grouped together for each said customer on the GUI associated with the customer representative such that each application in a grouping for each customer is simultaneously displayed on the GUI associated with the customer representative.