Patent ID: 11889152
Assignee: SAMSUNG ELECTRONICS CO., LTD.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A server comprising:
a communicator comprising circuitry;
a memory; and
a processor configured to:
receive a message comprising a captured user's voice for requesting solution information for solving a problem regarding an external device and an image of the external device from an electronic device via the communicator,
identify a device related to the external device based on the image of the external device,
obtain a content related to the solution information from a content of the identified device related to the external device, the content related to the solution information comprising a region on the external device for a next step for solving the problem, and
control the communicator to transmit the content related to the solution information to the electronic device,

wherein the content related to the solution information comprises a text corresponding to the solution information from a manual of the device related to the external device, and
wherein the electronic device identifies whether the region exists in the image of the external device based on the text.