Patent ID: 11880662
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 0:
1. An apparatus comprising:
a processor; and
a computer readable medium on which is stored machine readable instructions that cause the processor to:
obtain, for a plurality of bots that are used to respond to a query, a conversation scenario matrix that comprises entries, wherein the entries include a plurality of scenarios that represent sub-issues of a primary issue addressed in the conversation scenario matrix, a plurality of questions corresponding to the plurality of scenarios, and a plurality of responses, wherein the plurality of scenarios, the plurality of questions, and the plurality of responses are used to generate a plurality of scripts;
for each script of the plurality of scripts, identify, based on a comparison of a script to a plurality of pre-existing scripts, a closest pre-existing script;
for each script of the plurality of scripts, generate, based on a difference in the script from the closest pre-existing script, a modification to the conversation scenario matrix; and
utilize the plurality of bots to respond to the query based on the modified conversation scenario matrix.