Patent ID: 11954436
Assignee: FRESHWORKS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. The computer program of claim 13, wherein the computer program when executed by one or more processors is further configured to execute:
removing one or more tags from the abstract knowledge graph;
evaluating one or more remaining tags against a confidence of the one or more machine learning (ML) models, wherein the confidence is the predicted probability computed by the one or more ML models;
discarding ambiguous tags, wherein discarding of the ambiguous tags comprises
discarding one or more redundant tags and one or more repeated sentence level tags,
retrieving, based on data enrichment, the one or more attributes associated with the one or more entities, and
discarding one or more tags associated with the one or more retrieved attributes from the abstract knowledge graph;
extracting events information from an events analysis module;
validating the extracted events information against one or more event chains;
discarding one or more event tags for events where temporal information is unavailable;
discarding one or more sentence tokens when the one or more sentence tokens lack a predetermined number of one or more of tags and links; and
storing the pruned abstract knowledge graph for further segmentation for obtaining one or more manifest images.