Patent ID: 11941420
Assignee: GOOGLE LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. A method implemented by one or more processors, the method comprising:
receiving one or more instances of input provided during a communication session that includes a user computing device and an agent computing device of an agent;
selecting, from a set of candidate intents, at least one current intent of the communication session, wherein selecting the current intent is based on processing the input using one or more intent models, the one or more intent models each being a corresponding trained machine learning model;
determining an action for the selected current intent;
determining that an agent specific parameter, that is specific to the agent, is not available for the action;
in response to determining that the agent specific parameter is not available for the action:
generating an agent action performance element based on the action and a stored parameter for a domain of the agent, the domain being a domain that encompasses the agent and a plurality of additional agents; and
causing the agent action performance element to be rendered at the agent computing device, wherein selection of the action performance element at the agent computing device causes the agent computing device to initiate performance of the action with the stored parameters for the domain of the agent.