Patent ID: 11900392
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 0:
1. A method comprising:
identifying, by a mobile device, a user of the mobile device;
identifying, by the mobile device, a location of the mobile device;
capturing, by the mobile device, one or more images of a physical object selected by the user, wherein the mobile device is configured with a plurality of differing camera lenses to acquire object information associated with the physical objects in real time, wherein the object information comprises any of: a depth of field, a position of the physical object relative to another physical object, or three-dimensional contour information;
identifying, by the mobile device, the physical object selected by the user, wherein the physical object is located at a geographic location proximate to the location of the mobile device, and wherein the physical object is identified as a current inventory item based on a comparison of the object information, the location of the mobile device and the one or more images to inventory object information, the geographic location and imagery of one or more inventory items stored in a digital record in a remote inventory server;
receiving, on a user interface (UI) of the mobile device and based on the digital record of the current inventory item, graphics comprising at least a description of the current inventory item;
receiving, on the user interface of the mobile device, a request from the user for in-person assistance;
providing, to a cloud-based platform, user information, wherein the user information includes the identification of the user of the mobile device, the location of the mobile device and an identity of the digital record of the physical object selected by the user, wherein the the digital record includes at least the description of the current inventory item; and
wherein the user receives in-person assistance based on the user information provided to the cloud-based platform.