Patent ID: 11962456
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 7:
8. The cloud computing platform of claim 1, wherein the root cause is a first root cause, the diagnostic action is a first diagnostic action, the engagement notification is a first engagement notification, the responsible entity is a first responsible entity, and the at least one processor is configured to:
identify one or more potential errors within initial incident information based on a user update to the initial incident information;
correct the one or more potential errors within the initial incident information to determine updated incident information;
re-invoke, based on the updated incident information, the plurality of diagnostic modules to determine a second root cause;
determine a second diagnostic action based on the second root cause; and
transmit, based on the second diagnostic action, a second engagement notification to a second responsible entity.