Patent ID: 11895266
Assignee: DSI-ITI, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:
converting an audio of the monitored telephone conversation to a transcript using a domain specific language model;
detecting a predefined utterance within the monitored telephone conversation based on the transcript of the monitored telephone conversation;
performing an audio analysis of the audio, the audio analysis including a frequency analysis, to detect a predefined non-verbal characteristic within the monitored telephone conversation;
determining a proximity of the predefined utterance to the predefined non-verbal characteristic within the monitored telephone conversation;
determining that the monitored telephone conversation includes the three-way call based on the proximity; and
transmitting a signal to a call routing element to connect a third-party monitoring individual to the monitored telephone conversation for intelligence gathering.