Patent ID: 11960847
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method for generating responses for use by an intelligent virtual assistant comprising:
receiving a first plurality of responses used by a first intelligent virtual assistant for a first entity by a computing device;
receiving data associated with a second entity by the computing device, wherein the received data is from one or more internal knowledge bases associated with the second entity;
training a machine learning question model using at least some of the received data by the computing device;
generating a plurality of questions by the computing device using the machine learning question model, wherein each question of the plurality of questions simulates a question from a customer of the second entity to the first intelligent virtual assistant;
assigning an intent to each question of the plurality of questions by the computing device;
training a first machine learning response model using at least some of the received data by the computing device and without using the first plurality of responses;
training a second machine learning response model to generate responses for use by the second intelligent virtual assistant using at least some of the first plurality of responses used by the first intelligent virtual assistant and without using the received data by the computing device;
generating a plurality of responses using the first machine learning response model, the second machine learning response model, each question from the plurality of questions, and the assigned intents by the computing device; and
providing the questions of the plurality of questions, the assigned intents, and the generated plurality of responses, for use by a second intelligent virtual assistant for the second entity by the computing device.