Patent ID: 11953978
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A system for managing a distributed multi-tiered computing (DMC) environment, the system comprising:
a DMC environment; and
a local controller associated with a DMC domain of the DMC environment, comprising a processor and memory, and configured to:
obtain a weighted rank order of causal services associated with a service impairment;
obtain contextual information associated with the weighted rank order of causal services;
identify top causal services based on the weighted rank order of causal services;
generate, using a causal symbolic engine executing a process calculating algorithm on the top causal services and the contextual information, a ranked order of top root causes based on the top causal services and the contextual information;
select remediation profiles associated with the top root causes;
execute remediation profiles in ranked order of the top root causes in the DMC environment;
make a determination that the remediation profiles were successful; and
in response to the determination:
log the service impairment and notifying a user associated with the service impairment.