Patent ID: 11924204
Assignee: WELLS FARGO BANK, N.A.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A system for two-way authentication, the system comprising:
one or more processors having instructions to control components implemented in hardware within the system, the components comprising:
a network component configured to receive a connection request to connect a user and an agent;
a customer authentication component configured to authenticate the user according to a first authentication protocol and provides a notification of the authentication of the user to the agent, wherein the first authentication protocol comprises:
receiving a facial image of the user,
storing the facial image in a temporary memory,
processing the facial image of the user using a tamper detection algorithm to verify the facial image of the user has not been edited,
verifying the facial image of the user with a previously stored facial image of the user, and
overwriting the temporary memory after authenticating the user such that the facial image is removed from the temporary memory;
a service agent component configured to authenticate the agent according to a second authentication protocol, different from the first authentication protocol, and provides a notification of the authentication of the agent to the user, wherein the second authentication protocol comprises:
receiving a unique identifier from the agent, wherein the unique identifier comprises one of a Media Access Control (MAC) address or an Internet Protocol (IP) address, and
verifying the unique identifier with a stored unique identifier associated with the agent; and
a connection component configured to establish a connection between the user and the agent based on the agent being authenticated, the user being authenticated, and the request.