Patent ID: 11860648
Assignee: DAIKIN INDUSTRIES, LTD.
Field: Control (Instruments)
Classification: CPC F  G  H | IPC G

Claim 10:
11. A device management system comprising:
a device information transmitting apparatus including a processor and a memory, the device information transmitting apparatus being configured to collect information about a device; and
a management apparatus including a processor and a memory, the management apparatus being configured to communicate with the device information transmitting apparatus via a communication network,
at least one of the management apparatus and the device information transmitting apparatus being configured to
receive an anomaly state of the device, and
designate, in accordance with the received anomaly state, first information to be used to identify a cause of the anomaly state of the device,

the device information transmitting apparatus being configured to
transmit the first information to the management apparatus,
collect, under a predetermined first condition, operation information specifying an operation state of the device, and
transmit the operation information that was collected to the management apparatus,

the management apparatus being configured to
store the operation information that has been acquired, and
change the first condition in a case in which an anomaly cause is not identifiable based on the operation information.