Patent ID: 11972448
Assignee: WESTWOOD CAPITAL PARTNERS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. The communication system according to claim 15 wherein the direct customer survey subsystem further uses specialized data processors with programmed functionalities to: (a) receive a second set of customer experience feedback responses provided by said customer using said first mobile unit in response to a second follow-up survey request; (b) evaluate said second set of customer experience feedback responses from said second follow-up survey request on a real-time basis in order to determine whether to issue real-time notifications to one or more predetermined personnel if the second set of customer experience feedback responses fail to satisfy a minimum predetermined standard, (c) issue one or more real-time notifications to said predetermined personnel to notify those predetermined personnel that the second set of customer experience feedback responses from said second follow-up survey request fail to satisfy a minimum predetermined standard.