Patent ID: 11914751
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. The computer-implemented method of claim 1, further comprising:
receiving, by the first device and during the active voice call between the first participant and the second participant, a second request for confidential information, wherein the second requested confidential information comprises at least one of a social security number, a date of birth, a personal identification number, a passcode, a phrase, or an answer to a security question;
determining one or more second options associated with the second requested confidential information;
causing the one or more second options associated with the second requested confidential information to be displayed to the first participant as one or more second user-selectable options;
determining whether a second selection of the one or more second user-selectable options was received within a threshold period of time; and
providing, by the first device to the second participant and based on a determination that the second selection was received within the threshold of time, the second requested confidential information by inserting a voice sample corresponding to the second selection into the audio stream of the active voice call.