Patent ID: 11900327
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. A non-transitory computer-readable medium storing a set of instructions for adjusting an evaluation to factor for bias, the set of instructions comprising:
one or more instructions that, when executed by one or more processors of a device, cause the device to:
train at least one of a first machine learning model or a second machine learning model associated with bias identification;
monitor a telecommunication session between an individual and an evaluator that is to provide the evaluation of the individual;
generate, based on inputting at least one of video data, image data, or audio data, obtained during the telecommunication session, into the first machine learning model, interaction data for the evaluator based on interactions of the evaluator with the individual during the telecommunication session,
wherein the interaction data identifies data associated with at least one of:
a facial expression of the evaluator,
a gesture of the evaluator,
a speech cadence of the evaluator, or
wording used by the evaluator;

obtain evaluation information identifying the evaluation of the individual by the evaluator;
determine, based on inputting the interaction data and the evaluation information into the second machine learning model, a respective degree of bias of the evaluator toward the individual during the telecommunication session in connection with one or more categories associated with the individual; and
adjust the evaluation of the individual proportionate to the respective degree of bias of the evaluator in connection with a particular metric, wherein the evaluation is adjusted by a particular amount based on the respective degree of bias.