Patent ID: 11881289
Assignee: BAXTER HEALTHCARE SA
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A virtual assistant/chatbot system to improve clinical workflows for home renal replacement therapies, the system comprising:
an interface communicatively coupled to a network, the interface configured to communicate with an application on user devices or an interface for medical devices;
a memory device storing a patient inquiry triage data structure for a virtual assistant or chatbot, the data structure including a plurality of potential issues related to dialysis or operation of a medical device, wherein the medical device includes at least one of a peritoneal dialysis machine, a hemodialysis machine, a continuous renal replacement therapy (“CRRT”) machine, an infusion pump, or a patient-controlled analgesia (“PCA”) machine, each issue including a hierarchy of questions and possible answers that lead to a response action, the response action including a direct communication connection with a clinician and a communication connection with a voice mail system, a person-to-person chat system, or an email system; and a processor communicatively coupled to the interface and the memory device, the processor configured to receive an inquiry message from the application on a user device or the interface of the medical device, provide an interactive session using the virtual assistant or chatbot to progress through the hierarchy of questions with one or more prompts to receive further information until a response action is identified, when the response action is related to direct communication, determine an address or number of a clinician device and cause a communication session to be initiated between the application on the user device or the interface of the medical device and the clinician device, and when the response action is related to the voice mail system, the person-to-person chat system, or the email system, determine an account of a clinician and enable the patient to use the application on the user device or the interface of the medical device to send a request message for a clinician.