Patent ID: 11921887
Assignee: SALESFORCE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. A computer program product comprising computer-readable program code capable of being executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code configurable to cause:
receiving via a communication interface from a client machine a request to contact a service provider, the request associated with an identity claim and including a service identifier, wherein the request is received at a metaverse provider, and wherein the client machine is configured to present a shared virtual reality experience;
validating the identity claim via a distributed identity service that includes a plurality of identity nodes in communication via a network, wherein validating the identity claim includes determining a designated network identifier associated with a distributed identity account shared among the plurality of identity nodes;
transmitting to a plurality of customer relations management services a service query that includes the service identifier and the designated network identifier; and
establishing a communication session between a service provider remote computing system and the client machine, the communication session including a shared virtual reality interaction between the service provider and the client machine the service provider storing customer relations management information at a designated one of the plurality of customer relations management services, the customer relations management information including the service identifier and the designated network identifier.