Patent ID: 11862169
Assignee: AVAYA MANAGEMENT L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 9:
10. A user endpoint device for providing speech-to-text (STT) transcription, comprising:
a memory device storing executable instructions; and
a processor in communication with the memory device, wherein the processor when executing the executable instructions:
initiates an audio communication between an enterprise server and the user endpoint device, the audio communication comprising a voice interaction between a user associated with the user endpoint device and an agent associated with an agent device to which the enterprise server routes the audio communication;
determines whether the user endpoint device has the computational capability to perform STT of at least a portion of the voice interaction;
transmits to the enterprise server, the determination as to whether or not the user endpoint device has the computational capability to perform STT of the at least the portion of the voice interaction;
performs during the audio communication, a first STT of the at least the portion of the voice interaction to produce a first transcribed speech in a first language;
concurrent with performing the first STT, performs a second STT of the at least the portion of the voice interaction to produce a second transcribed speech in a second language different than the first language, and
transmits, during the audio communication, the at least the portion of the voice interaction and at least the first transcribed speech from the user endpoint device to the enterprise server.