Patent ID: 11900062
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A non-transitory, computer readable medium for generating dynamic conversational responses based on predicted user intents using artificial intelligence models comprising instructions that when executed by one or more processors, cause operations comprising:
receiving first user record data;
inputting the first user record data into an artificial intelligence model, wherein the artificial intelligence model comprises a neural network that is trained to predict user intent based on a first feature input and a second feature input, wherein the first feature input is based on an embedding of a first collection of user record data for a plurality of users and for a plurality of domains, and wherein the second feature input is based on a subset of the first collection comprising a group of domains selected from the plurality of domains;
receiving an output from the artificial intelligence model; and
generating for display, in a user interface, a dynamic conversational response based on the output.