Patent ID: 11961509
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method for correcting a dialog, the method comprising:
receiving a first dialog graph comprising a plurality of nodes and at least one edge connecting two nodes of the plurality of nodes, wherein the first dialog graph represents a dialog flow including each of the plurality of nodes defining an action associated with the corresponding node and the at least one edge defining a condition linking the two nodes, wherein a first path connects at least a first preceding node to at least a first subsequent node of the plurality of nodes through one or more edges, and wherein a second path connects at least the first preceding node to at least a second subsequent node of the plurality of nodes;
converting the first path of the first dialog graph into a first text-based dialog and the second path of the first dialog graph into a second text-based dialog, wherein the first text-based dialog and the second text-based dialog are in a data format adapted for training a neural network and represent the dialog flow of the first dialog graph;
training the neural network based at least on the first text-based dialog and the second text-based dialog as training data;
receiving a log dialog, wherein the log dialog is generated based on executing the neural network to deploy a dialog, wherein a conversation thread associated with the deployed dialog is included in the log dialog;
identifying an exception in the log dialog;
converting at least a portion of the log dialog into a second dialog graph;
receiving an edit directly to the conversation thread of the deployed dialog in the log dialog via an interactive dialog editor tool to mitigate the exception and to create a corrected dialog;
retraining the neural network based at least on the corrected dialog; and
updating the second dialog graph associated with the log dialog based on the corrected dialog.