Patent ID: 11966698
Assignee: CHATDESK, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 10:
11. A system comprising:
a computer network;
a user computational device;
a database for storing customer messages;
a server gateway in communication with the user computational device through the computer network, the server gateway receives customer messages from the database, the server gateway comprising
one or more memories; and
one or more processors, communicatively coupled to the one or more memories, configured to:
receive training messages;
generate tags to identify and classify the training messages,
wherein the tags are based on industry tags,
wherein the tags are based on sentiment tags,
wherein the tags are based on contact tags, and
wherein the tags are based on normalization tags;

train an artificial intelligence system, with the training messages, to generate one or more tagging models;
train the artificial intelligence system, with the training messages, to generate a text processing model;
receive the customer messages;
process the customer messages, with the one or more tagging models, to generate tagged data and untagged data,
wherein the tagged data is associated with one or more of the industry tags, the sentiment tags, the contact tag, and the normalization tags,
wherein the untagged data includes one or more of:
 one or more stop words, and
 one or more blacklisted words;

process the tagged data, with the artificial intelligence system, to generate processed data to be displayed on the user computational device;
wherein the processed data comprises
 the customer messages, and
 the tags associated the customer messages

process the untagged data selected by an analyst, with the artificial intelligence system, to generate additional one or more tagging models,
wherein the analyst reviews the untagged data and selects a complete set or subset of the untagged data;

provide the processed data to the user computational device;
generate a filtering process to filter the processed data to be displayed on the user computational device; and
retagging the tagged data, with the artificial intelligence system, to update the one or more tagging models.