Patent ID: 11893150
Assignee: BANK OF AMERICA CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 12:
13. A computer implemented method for augmented reality emulation facilitating user interactions, said computer implemented method comprising:
providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations:
receiving an interaction request from a user via an augmented reality device, wherein the interaction request comprises a request to communicate with an entity regarding a resource account;
verifying the user's identity via third party decentralized register;
generating an augmented reality session in response to the interaction request via a machine learning engine, wherein generating an augmented reality session comprises initiating a customer service session with the user via depiction of a dynamic avatar, and wherein the dynamic avatar is altered based on the interaction initiated by the user;
transmitting a real-time video stream of the dynamic avatar to the augmented reality device; and
continually updating the real-time video stream in response to one or more user inputs via the augmented reality device.