Patent ID: 11917432
Assignee: T-MOBILE INNOVATIONS LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A system comprising:
a processor; and
one or more computer storage hardware devices storing computer-usable instructions that, when used by the processor, cause the processor to:
acquire an incident indication for a node providing access to a wireless communications network, the incident indication being indicative of a performance drop associated with a communications service provided by the node;
analyze the incident indication to identify at least one key term;
identify a prior incident indication, for the node, that includes the at least one key term and that includes an indication that a reset of the node failed to improve the performance drop;
based on the incident indication and identifying the prior incident indication, provide a recommendation to a user device;
receive a resolution indication based on providing the recommendation; and
log the resolution indication within a set of prior incidents for the node.