Patent ID: 11948187
Assignee: APPFOLIO, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A system comprising:
a memory device storing instructions;
a processing device coupled to the memory device, the processing device to execute the instructions to:
receive a message pertaining to a real estate management activity, the message comprising a request;
generate a token matrix representing at least a portion of the message including the request;
provide the token matrix as an input to a trained machine learning model;
obtain an output of the trained machine learning model, wherein the output comprises an indication of a first category associated with the at least the portion of the message including the request;
identify one or more actions associated with the first category, the actions comprising a response to the request and pertaining to the real estate management activity; and
automatically execute the one or more actions without human involvement in response to the request in the received message.