Patent ID: 11949811
Assignee: WELLS FARGO BANK, N.A.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. The computing system of claim 7, wherein the one or more processors are further configured to:
generate a dictionary based on the set of training data;
receive data indicative of the incoming call into the IVR system from a user device;
determine, based on the data indicative of the incoming call, a set of actions performed by the user device within the IVR system and a corresponding set of results performed by the IVR system during the incoming call;
convert the set of actions performed during the incoming call and the corresponding set of results performed by the incoming call into a sequence of code pairs using the dictionary, wherein each code pair of the sequence of code pairs includes an action code corresponding to an action of the set of actions performed during the incoming call and a result code corresponding to a respective result of the set of results performed during the incoming call; and
determine, based on the deep learning model, the activity pattern.