Patent ID: 11902465
Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 17:
18. A non-transitory computer readable recording medium storing a computer program product for handling responses to users of a communication network, the computer program product comprising program instructions which, when run on processing circuitry of a response handling arrangement, causes the response handling arrangement to:
obtain event data and/or status data in the communication network concerning a user, the obtaining being triggered by a user initiating a connection to a response device of the communication network;
apply the event data and/or status data in a response selecting model of a trained machine learning module; and
obtain an indication of a type of response from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.