Patent ID: 11900942
Assignee: INTERACTIVE MEDIA S.P.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 6:
7. The method of claim 1, further converting user audio speech content into text for a target chatbot selected from a plurality of different chatbots, said method further comprising:
using said chatbot configuration data for said target chatbot, and any said session data from a previous chatbot message with said user, to select a preferred speech-to-text service from a plurality of different speech-to-text services
in case said previous chatbot message consisted of a set of options, generating a set of instructions for said preferred speech-to-text service to determine with high certainty at least one meaning of a user utterance among a set of expected user utterances, thus determining a set of likely user utterances;
using said preferred speech-to-text service and said set of likely user utterances to produce raw chatbot input text;
using a syntactic chatbot adaptor software module to process said raw chatbot input text, thus producing chatbot-ready input text; and
transmitting said chatbot-ready input text to said target chatbot.