Patent ID: 11876758
Assignee: CLINC, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 9:
10. A computer-implemented method comprising:
configuring a dialogue guidance graph that, when executed, governs a set of operations of an automated dialogue system, the dialogue guidance graph comprising a plurality of graphical nodes with pairings of the plurality of graphical nodes being connected by one or more of a plurality of graphical edges;
encoding, via a graphical user interface, a terminality-based recall operation to a target graphical node of the plurality of graphical nodes, wherein the terminality-based recall operation, when executed, causes:
(i) an accessing of a temporary data storage storing a log of data of an active dialogue session between a user and the automated dialogue system,
(ii) an assessment of a terminality attribute associated with the target graphical node within the log of data of the active dialogue session,
(iii) a determination of whether the terminality attribute is an enabled state or in a disabled state for the target graphical node based on the assessment,
wherein if the terminality attribute of the target graphical node is in a disabled state, the terminality-based recall operation, when executed, further causes the automated dialogue system to revert the active dialogue session to the target graphical node to perform one or more dialogue-based operations between the user and the automated dialogue system that converts the terminality attribute of the target graphical node from the disabled state to the enabled state; and

executing, by one or more computers, the dialogue guidance graph that enables a recall of the target dialogue node based on the programming of the terminality-based recall operation.