Patent ID: 11949637
Assignee: ZOOM VIDEO COMMUNICATIONS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. An apparatus, comprising:
a memory; and
a processor configured to execute instructions stored in the memory to:
identify, at a server of an on-premises data center used for a software platform, a condition impacting real-time communication services at a premises housing devices accessing the software platform;
transmit, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition, wherein the message is transmitted to multiple devices of multiple administrators associated with the premises, including the device of the administrator;
receive an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator;
cause, using the server, performance of an action associated with the indicated selectable element;
create a chat room for addressing the condition; and
add accounts associated with the multiple devices of the multiple administrators to the chat room.