Patent ID: 11863375
Assignee: CSC HOLDINGS, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 14:
15. A service provider system for detecting an impairment within a service provider network, the service provider system comprising:
a service provider server configured to provide a service to a subscriber premises of the service provider system; and
an administrative workstation configured to:
receive an inquiry from a subscriber of the service that is associated with the subscriber premises and whose service is affected by the impairment;
compare a first network record that was developed in response to the inquiry to record a performance of the service provider network in delivering the service at a first instance in time to a second network record that was developed to record the performance of the service provider network in delivering the service at a second instance in time, and
detect the impairment to be present within the service provider network when one or more characteristics, parameters, or attributes from the first network record differ from one or more corresponding characteristics, parameters, or attributes from the second network record.