Patent ID: 11947872
Assignee: ALLSTATE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 19:
20. One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:
determine one or more utterance segments based on a received audio file;
generate one or more audio chunks based upon the one or more utterance segments, wherein the generated one or more audio chunks comprise a first subset and a second subset, wherein the first subset of the one or more audio chunks includes speech and the second subset of the one or more audio chunks includes silence;
send the first subset of the one or more audio chunks without sending the second subset of the one or more audio chunks to an audio transcription system;
receive one or more text segments in response to the one or more audio chunks;
generate an audio transcription file based on the one or more text segments;
assign a category to each word in the audio transcription file;
determine, based on the audio transcription file, any identifying information indicative of a user account;
request additional information associated with the user account;
send user interface information, generated based on the category assigned to each word in the audio transcription file and the additional information, to a user device along with one or more commands directing the user device to generate a user interface based on the user interface information, wherein sending one or more commands directing the user device to generate the user interface based on the user interface information causes the user device to generate and display an interface that includes:
a line by line script indicating words spoken by a particular speaker, an indication of the particular speaker, and a time at which the words were spoken, and
a series of selectable objects each corresponding to one of a plurality of categories, wherein selection of one of the selectable objects causes words in the line by line script, which correspond to a category of the one of the selectable objects, to be emphasized; and

receive a selection of text from the audio transcription file, via the user interface, and a request to play a portion of the audio file corresponding to the selected text.