Patent ID: 11880546
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A method for providing data for presentation of a user interface element, comprising:
receiving, by a system having one or more processors and from a user device of a user associated with a user account, a first set of interaction data indicating a first user interaction, by the user, with an interaction element of a user interface;
determining, by the system, one or more suggestions to provide to the user based on one or more factors related to account information associated with the user account;
transmitting, by the system and to the user device, based on receiving the first set of interaction data, a second set of user interface data associated with the user interface element, wherein the second set of user interface data indicates:
a first portion extending downward from a top of a display of the user device, wherein the first portion includes one or more second interaction elements corresponding to the one or more suggestions, and wherein the first portion transitions to a live chat window based on input data indicating a second input by the user,
a second portion extending upward from a bottom of the display of the user device, wherein the second portion includes a virtual keyboard, and
a gap between the first portion of the user interface element and the second portion of the user interface element,
wherein, independent of an input entered by the user, an intermediate portion of the user interface is exposed through the gap;

receiving, by the system and from the user device, the input data indicating the second input by the user; and
initiating, by the system and based on receiving the input data, connections with the user device and an agent device to establish communication between the agent device and the user device.