Patent ID: 11880847
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A non-transitory computer-readable medium storing a set of instructions for visual representation generation, the set of instructions comprising:
one or more instructions that, when executed by one or more processors of a device, cause the device to:
input, into a machine learning model, interaction data to cause the machine learning model to output an interaction profile for a provider that is to engage with a user in a communication session,
wherein the interaction data relates to interpersonal interactions involving the provider during one or more previous communication sessions, and
wherein the interaction profile indicates a degree of bias of the provider toward one or more categories of users;

input, into a generator model, the interaction profile to cause the generator model to output a visual representation that depicts at least a face of a person for presentation to the provider during the communication session,
wherein one or more characteristics associated with the one or more categories of users are absent from the face of the person, and
wherein the face of the person includes one or more other characteristics that differ from the one or more characteristics to a degree that is positively related to the degree of bias of the provider toward the one or more categories of users; and

cause presentation of the visual representation to the provider during the communication session.