Patent ID: 11902111
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 19:
20. A system for determining service status data notifications, the system comprising:
means for querying a service monitoring system configured at a cloud-based system for service status data associated with a service;
means for modifying a record in a service status data store associated with the service based at least in part on the service status data;
means for determining a notification type based at least in part on the service status data;
means for determining a recipient and a communications channel based at least in part on the service and the notification type;
means for generating notification content based at least in part on the service status data;
means for generating a notification instruction comprising the recipient and the notification content; and
means for transmitting the notification instruction to the communications channel.