Patent ID: 11943091
Assignee: CISCO TECHNOLOGY, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 16:
17. One or more non-transitory computer readable storage media encoded with instructions that, when executed by a processor of a device that switches incoming and outgoing calls, cause the processor to:
receive a list of multiple calls-of-interest;
detect a failure of one of the calls-of-interest;
trigger, in response to detecting the failure of one of the calls-of-interest, diagnostics data analysis of data associated with the failure of the one of the calls-of-interest;
determine, based on the diagnostics data analysis, a cause of the failure of the one of the calls-of-interest; and
notify a management system of the cause of the failure of the one of the calls-of-interest and of recent configuration changes that are related to the cause of the failure of the one of the calls-of-interest.