Patent ID: 11916862
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 16:
17. One or more non-transitory computer-readable media storing instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:
maintaining a mentions processor that is configured to identify mention identifiers in messages posted via a communication platform;
receiving, via the communication platform and from a first client associated with a first user profile of the communication platform, a message;
parsing, via the mentions processor, text of the message to identify a mention identifier included within the message;
analyzing, via the mentions processor, the message to determine a type of the mention identifier;
identifying, based at least in part on the type of mention identifier, a second user profile or a virtual space of the communication platform referenced by the mention identifier;
determining, via the mentions processor, whether a notification is to be sent, via the communication platform, to the second user profile or the virtual space;
upon determining that the notification is to be sent, determining, via the mentions processor, a type of notification to send; and
sending, based at least in part on the type of notification and to the second user profile or the virtual space, a notification associated with the message.