Patent ID: 11928630
Assignee: ATLASSIAN PTY LTD.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. A system comprising:
one or more processing units; and
a computer-readable storage medium storing instructions, which when executed by the one or more processing units, cause the system to:
in response to a change requesting system receiving a user input at a user interface of the change requesting system to perform an operation and in response to the change requesting system determining that the operation is a gated operation and disabling a corresponding control of the operation, receive, at a software instance of an issue tracking system instantiated over the one or more processing units, an operation notification from the change requesting system, the operation notification being in respect of the gated operation to be performed by the change requesting system;
in response to receiving the operation notification at the software instance of the issue tracking system:
determine an operation classification based on one or more parameters of the operation notification;
identify an issue managed by the issue tracking system and corresponding to the operation of the operation notification, the issue associated with a predefined workflow of multiple workflow states defined by the issue tracking system, the multiple workflow states including at least one pending workflow state and at least one operation resolution workflow state;
compute a risk value for the identified issue based on the operation classification and one or more first attributes of the identified issue managed by the issue tracking system; and
retrieve an automation rule based on one or more second attributes of the identified issue and evaluate the automation rule with respect to one or more conditions of the issue tracking system and the computed risk value, the automation rule causing the issue tracking system to automatically transition the issue from a first workflow state to a second workflow state; and
in accordance with a determination that the issue has been transitioned to a particular operation resolution workflow state, automatically communicate an operation resolution message from the issue tracking system to the change requesting system, thereby causing the change requesting system to reenable the corresponding control of the operation in the user interface of the change requesting system.