Patent ID: 11892986
Assignee: PAYPAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A non-transitory machine-readable medium having instructions stored thereon, wherein the instructions are executable to cause a machine of a system to perform operations comprising:
accessing a knowledge graph having a plurality of nodes, wherein a first node of the plurality of nodes corresponds to a first user account that is under a current adjudication;
calculating a sentiment score of each of the plurality of nodes in the knowledge graph;
determining a plurality of paths of the knowledge graph, wherein each of the plurality of paths originates from the first node, wherein the nodes on each path have similarity scores with a previous node that meet a predefined threshold, and wherein the similarity scores are calculated based on the sentiment scores between the node and the previous node;
identifying one or more paths from the plurality of paths based on a ranking of the plurality of paths, wherein the ranking is determined based at least in part on the similarity scores and the sentiment scores calculated for each of the paths, and wherein a second node in the identified one or more paths corresponds to a second user account that has previously been adjudicated; and
determining the current adjudication for the first node based on at least one of the identified paths.