Patent ID: 11889019
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. At least one computer-readable medium, excluding transitory signals and carrying instructions that, when executed by at least one processor of a computing system, cause the computing system to perform operations to categorize a received call, the operations comprising:
receive, at a network server, from a calling device, a call;
receive, at the network server, before acceptance of the call, early call information,
wherein the early call information is different from the call, and
wherein the early call information includes audio information, visual information, or both, associated with the calling device;

identify, at the network server, based at least in part on the early call information, at least one call characteristic of the received call,
wherein the at least one call characteristic includes a purpose or topic associated with the received call, and
wherein the at least one call characteristic is identified based on identifying a keyword or phrase in the audio information, or identifying an object in the visual information, or both;

determine, at the network server, a category of the received call using the at least one call characteristic of the received call,
wherein the category of the received call is selected from a set of call categories including at least one emergency call category and at least one non-emergency call category;

assign, at the network server, a relative priority of the received call based on the determined category of the received call,
wherein the relative priority of the received call prioritizes the received call for response relative to at least one other call; and

generate, at the network server, based on the relative priority and the determined category, a suggested response for the call.