Patent ID: 11860726
Assignee: HEALTECH SOFTWARE INDIA PVT. LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A computer-implemented method for recommending remediation actions, the method comprising: receiving, by an entity extractor, a first incident report related to a first incident identified by a performance management system; extracting, by said entity extractor, from said first incident report, a first problem descriptor and a first set of qualifier entities; traversing, by a knowledge graph module, a knowledge graph stored in a memory to determine a first set of remediation actions, wherein said knowledge graph co-relates each of a set of problem descriptors with each of a set of remediation actions, wherein said set of problem descriptors and said set of remediation actions are contained in a plurality of incident reports previously received from said performance management system, wherein each of said set of problem descriptors is represented as a corresponding start node and each of said set of remediation actions is represented as a corresponding end node in said knowledge graph, wherein a set of qualifier entities in each incident report is represented as causal links between the start node and the end node corresponding to the problem descriptor and remediation action contained in the incident report, wherein said traversing starts from a first start node corresponding to said first problem descriptor and uses said first set of qualifier entities to determine end nodes representing said first set of remediation actions; causing, by an orchestrator, resolution of said first incident based on one or more remediation actions of said first set of remediation actions, and upon resolution of said first incident, said knowledge graph module updating said knowledge graph in said memory based on said first incident to form an updated knowledge graph, wherein said updated knowledge graph is stored in said memory and used for resolving a later incident report received after resolution of said first incident report, wherein each of said entity extractor, said knowledge graph module, and said orchestrator is constituted of a corresponding set of software instructions.