Patent ID: 11968197
Assignee: PAYPAL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC H

Claim 0:
1. A system, comprising:
a non-transitory memory; and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
receiving an indication of a request for service that has been initiated by a user in a chat session within an application executed by a client device, wherein the request for service involves an authentication that is to be completed, once initiated, within a particular period of time; and
upon receiving the indication of the request for service, storing an initial determination regarding an authentication type to be initiated for authenticating the user;
subsequently detecting engagement of the user with the application;
upon subsequently detecting engagement of the user, making a final determination of the authentication type for authenticating the user; and
initiating the authentication of the user, within the particular period of time, based at least in part on the engagement of the user and the final determination of the authentication type for authenticating the user.