Patent ID: 11961046
Assignee: MICRO FOCUS LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computing device comprising:
a hardware processor; and
a machine-readable storage medium storing instructions, the instructions executable by the hardware processor to:
in response to a receipt of an electronic request comprising one or more structured data fields and one or more unstructured data fields, search a database to identify a set of previous electronic requests using the one or more structured data fields of the received electronic request, wherein each of the identified set of previous electronic requests satisfies a threshold of similarity with respect to the one or more structured data fields of the received electronic request;
train a probabilistic classification model using at least one structured data field of the identified set of previous electronic requests;
execute the trained probabilistic classification model using the one or more unstructured data fields of the received electronic request; and
automatically select a request handler using an output of the trained probabilistic classification model.