Patent ID: 11949815
Assignee: 8X8, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 11:
12. A system comprising:
a server to provide data communications services to client-specific endpoint devices of respective client entities;
computer-processing circuitry, communicatively coupled with the server, to
enable a cloud-based data center with call control operations by one or more receptionists to answer and process calls for a group of endpoint devices associated with a particular client entity registered to receive certain of the data communications services;
receive, for provision of the data communications services to a particular client entity from among the respective client entities, a first set of scripts or directives which has call flow instructions provided according to a first programming language and which specifies instructions for call routing or call flow to be carried out for the provision of data communications services for the particular client entity; and
use the first set of scripts or directives, and a second set of scripts having instructions or directives provided according to a second programming language, to control at least one of call routing and call processing functions for data communications services involving the particular client entity, wherein the second set of scripts includes customization data for customizing certain of the data communications services for the particular client entity, and the first and second programming languages are related languages which are related via at least one level of translation.