Patent ID: 11936805
Assignee: CENTURYLINK INTELLECTUAL PROPERTY LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 4:
5. The method of claim 1, wherein autonomously analyzing the collected data to identify any issues with provisioning the one or more first services to the at least one first customer and autonomously identifying the one or more first automation actions to address the determined at least one first issue comprise:
sending, using the automated services platform, the collected data to a service action guidance engine (“SAGE”);
autonomously analyzing, using the SAGE, the collected data to identify any issues with provisioning one or more first services, among the plurality of services, to the at least one first customer;
autonomously identifying, using the SAGE, the one or more first automation actions from a plurality of automation actions contained within a library of automation actions that are stored in a database, to address the determined at least one first issue; and
sending, using the SAGE, the identified one or more first automation actions to the automated services platform.