Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 10:
11. The method of claim 8, further comprising:
storing second user preference information associated with the second user and second user profile information associated with the second user;
storing third user preference information associated with the third user and third user profile information associated with the third user;
communicating the third user preference information to the queue management server;
parsing the second user preference information and the third user preference information;
forecasting the availability of the resources based at least in part upon the resources information;
selecting the first resource device to service the third user device and a second resource device to service the second user device based at least in part upon the forecast;
adding the third user device to the first queue behind the first user device;
adding the second user device to an end of a second queue for the selected second resource device, wherein the second queue represents a numerically ordered list of user devices assigned to the selected second resource device;
communicating the first queue to the third user device; and
communicating the second queue to the second user device.