Patent ID: 11948117
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 1:
2. The method of claim 1, where in response to the first ranking engine being selected as the executing ranking engine, the inputting the set of performance vectors into the executing ranking engine to evaluate overall performance of the plurality of service providers comprises:
predicting, with a multi-criteria decision making model executed by the processor circuitry, weights of performance metrics in the ticket level performance metric data, the service level performance metric data, and the service feedback performance metric data;
generating, with the multi-criteria decision making model executed by the processor circuitry, overall performance scores for the plurality of service providers based on the weights of the performance metrics and the set of performance vectors; and
classifying, with the unsupervised machine learning model executed by the processor circuitry, the plurality of service providers based on the overall performance scores.