Patent ID: 11874729
Assignee: SAMSUNG ELECTRONICS CO., LTD.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method performed by a managing server, the method comprising:
using one or more processors to perform:
receiving, from an electronic device, operation data of the electronic device;
identifying, by using artificial intelligence (AI), a device usage pattern of the electronic device;
identifying, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device; and
transmitting, to a user terminal, the information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation for informing an operator at the user terminal how to repair the failure or the abnormal operation, and
wherein the operation data includes at least one of a data of a predetermined data type, a time when the operation data is generated, or identifier information for identifying the electronic device.