Patent ID: 11961046
Assignee: MICRO FOCUS LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. A computer implemented method, comprising:
receiving an electronic request comprising one or more structured data fields and one or more unstructured data fields;
in response to a receipt of the electronic request, searching a database of previous electronic requests to identify a set of previous electronic requests using the one or more structured data fields of the received electronic request, wherein each of the identified set of previous electronic requests satisfies a threshold of similarity with respect to the one or more structured data fields of the received electronic request;
training a probabilistic classification model using at least one structured data field of the identified set of previous electronic requests;
executing the trained probabilistic classification model using the one or more unstructured data fields of the received electronic request; and
selecting a request handler using an output of the trained probabilistic classification model.