Patent ID: 11936805
Assignee: CENTURYLINK INTELLECTUAL PROPERTY LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 13:
14. The method of claim 1, wherein collecting data from each of the plurality of data sources is performed at least one of continuously, periodically, randomly, or in response to a request to collect data, wherein the method further comprises:
autonomously analyzing, using the automated services platform, updated collected data that is collected after the identified one or more first automation actions have been performed, to determine whether the identified one or more first automation actions have resolved the at least one first issue; and
based on a determination that the at least one first issue has not been resolved by the identified one or more first automation actions, determining, using the automated services platform, one or more first non-automation actions to address the at least one first issue, wherein the one or more first non-automation actions comprise at least one of remote tasks requiring actuation or selection by the user via one or more generated first options in the UI, user- controlled remote reconfiguration of nodes for provisioning the at least one first service via one or more generated second options in the UI, or dispatching of field technicians to physically diagnose and resolve the at least one first issue via one or more generated third options in the UI.