Patent ID: 11956186
Assignee: ATLASSIAN US, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 15:
16. A server system comprising:
a memory allocation defined by:
a data store;
one or more executable assets; and
a working memory allocation; and

a processor allocation configured to load the one or more executable assets from the data store into the working memory allocation to instantiate an instance of an application configured to:
in response to receiving a first message from a first user in a chat interface of a chat service:
extract a content topic from the first message by analyzing message text contained in the first message; and
prompt a second user for a response on a client of the chat service operating on a client device, the prompting comprising:
using the extracted content topic, identifying a subset of response templates from a set of stored response templates;
cause display on the client device operated by the second user:
 a list of response templates corresponding to the identified subset of response templates, each template in the list of templates configured to generate a respective response message in the chat interface; and
 a selectable option to create a new response template;

in response to a user selection of the selectable option to create the new response template, causing display of a window in the chat service on the client device, the window comprising a template creation interface comprising:
a first region for response content;
a second region with a link to a resource; and
a third region with keywords that are auto populated based on content obtained from the resource;
receive user input to the first region, the user input comprising reply content; and
in response to a user selection of a selectable element, cause the new response template to be stored, the new response template comprising metadata associating the template with the content topic; and

generating a response to be displayed in the chat interface using the new response template.