Patent ID: 11907272
Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. A system for providing personalized suggestions, the system comprising:
a processor;
a memory, communicatively coupled to the processor and including instructions, which when performed by the processor, causes the system to perform operations comprising:
receiving, over a network, text of a network-based communication between a first user of a first device and a second user of a second device;
inputting the text of the communication to a plurality of intent models, each intent model trained to detect a unique type of communicative intent in communication texts, wherein the communicative intent is a semantic meaning of the text of the communications that supports identifying suggestions associated with the following suggestion types: an action suggestion type, a content suggestion type, and a reply suggestion type;
receiving a set of one or more responses from one or more of the plurality of intent models, each response in the set indicating a calculated communicative intent of the communication;
generating a set of suggestions based upon both the set of responses and a user profile of the first user;
ranking the set of suggestions relative to one another based upon a global model and a user model, the user model specific to preferences of the first user of the first device and customized based upon past selection history of suggestions of the first user, the global model based upon past selection history of a plurality of users;
selecting a first suggestion and a second suggestion from the set of suggestions based upon the ranking, wherein the first suggestion is a first suggestion type and the second suggestion is a second suggestion type, the first suggestion type and the second suggestion type being different suggestion types; and
sending the first suggestion and the second suggestion to the first device for presentation to the first user.