Patent ID: 11881289
Assignee: BAXTER HEALTHCARE SA
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. A virtual assistant/chatbot method to improve clinical workflows for home renal replacement therapies, the method comprising:
receiving, in a processor, an inquiry message from an application on a user device or an interface of a medical device, wherein the medical device includes at least one of a peritoneal dialysis machine, a hemodialysis machine, a continuous renal replacement therapy (“CRRT”) machine, an infusion pump, or a patient-controlled analgesia (“PCA”) machine;
providing, via the processor, an interactive session using a virtual assistant or chatbot to progress through a hierarchy of questions with one or more prompts to receive further information until a response action is identified, instructions for the virtual assistant or chatbot being stored in a memory device that also stores a patient inquiry triage data structure for the virtual assistant or chatbot, the data structure including a plurality of potential issues related to dialysis or operation of the medical device, each issue including the hierarchy of questions and possible answers that lead to a response action, the response action including a direct communication connection with a clinician and a communication connection with a voice mail system, a person-to-person chat system, or an email system;
when the response action is related to direct communication, determining, via the processor, an address or number of a clinician device and causing a communication session to be initiated between the application on the user device or the interface of the medical device and the clinician device;
and when the response action is related to the voice mail system, the person-to-person chat system, or the email system, determining an account of a clinician and enabling the patient to use the application on the user device or the interface of the medical device to send a request message for a clinician.