Patent ID: 11875166
Assignee: WELLS FARGO BANK, N.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method comprising:
presenting a chatbot user interface (UI), to a user, on a client device, the chatbot UI instantiated with respect to a particular transaction of a plurality of transactions associated with respective activity on a user account;
receiving, via the chatbot UI, a response from the user indicating that the user activity with respect to the particular transaction was not authorized by the user;
based on the response from the user, generating a claim object that identifies the particular transaction as unauthorized;
presenting a graphical representation of the claim object in the chatbot UI, the representation including transaction details of the particular transaction identified by the user as unauthorized;
receiving an indication of a swipe user interaction on the graphical representation of the claim object; and
in response to the indication, updating a first portion of the graphical representation of the claim object to present details of another transaction identified by the user as unauthorized while keeping a second portion of the graphical representation of the claim object the same.