Patent ID: 11868943
Assignee: THEATRO LABS, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 9:
10. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of identifying a metric associated with a business, the method comprising:
recognizing, by a computer system associated with the business, a first user associated with a first communication device and a second user associated with a second communication device, wherein the first user is recognized as an employee of the business and the second user is recognized as a customer of the business;
observing, by the computer system, a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication;
identifying, by the computer system, the metric based on the communication between the employee and the customer; and
making, by the computer system, the metric available for decision making purposes.