Patent ID: 11923087
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Medical technology (Instruments)
Classification: CPC G  H | IPC G  H

Claim 0:
1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user, a second client device associated with a first caregiver, and a third client device associated with a second caregiver, the at least one processor of the ECSP computer device is programmed to:
transmit data configured to cause a prompt to be presented to the first caregiver using the second client device, the prompt requesting a verbal input from the first caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user;
continuously monitor the second client device for a first caregiver user interaction with the chatbot including the verbal input;
in response to receiving the verbal input from the first caregiver, create the reminder message from the first caregiver verbal input including the one or more reminder parameters;
provide the reminder message to the chatbot, wherein the chatbot is configured to audibly present the reminder message to the senior user via the first client device
receive, from the third client device, a second verbal input including one or more second reminder parameters for a second reminder message;
create the second reminder message from the second verbal input including the one or more second reminder parameters;
store the second reminder message and the corresponding one or more second reminder parameters; and
provide the second reminder message to the chatbot, the chatbot being configured to audibly present the second reminder message to the senior user via the first client device.