Patent ID: 11895271
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 18:
19. The method of claim 18, further comprising:
receiving at least one of:
real-time qualitative information associated with the interactive communication session, the real-time qualitative information being based at least in part on the interaction data, or
real-time interaction information associated with the interactive communication session, the real-time interaction information comprising an instruction associated with the interactive communication session, or
an instruction to perform a second interactive communication session; and

displaying, via a second user interface on the computing device, the at least one of the real-time quantitative information, the real-time interaction information, or the instruction to perform the second interactive communication session simultaneously with performing the interactive communication session.