Patent ID: 11953977
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method comprising:
receiving, from a client device, a classification request corresponding to an incident log, wherein mappings between previous incident logs and n-dimensional vector representations thereof were generated by a machine learning (ML) model based on respective values in one or more fields of the previous incident logs;
providing, to the ML model, values in one or more fields as appearing in the incident log, wherein reception of the values causes the ML model to generate an n-dimensional vector representation of the incident log;
obtaining a plurality of similarities between the n-dimensional vector representation of the incident log and each of the n-dimensional vector representations corresponding to the previous incident logs;
determining, based on the plurality of similarities, one or more incident logs from the previous incident logs with n-dimensional vector representations that are most similar to that of the incident log; and
transmitting, to the client device, representations of the one or more incident logs.