Patent ID: 11962862
Assignee: DISH NETWORK L.L.C.
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method in a media asset presentation system, the method comprising:
receiving, by one or more processors, an indication of a condition for contacting a user of a receiving device being satisfied, the receiving the indication of the condition for contacting a user of a receiving device being satisfied occurring while a customer service representative is currently online with the user;
in response to the receiving of the indication of the condition for contacting the user of the receiving device being satisfied, determining, by one or more processors, whether to automatically play a media asset stored on the receiving device while the customer service representative is currently online with the user, wherein the determining whether to automatically play the media asset stored on the receiving device is based on metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device and the metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device includes a service identifier (Service ID) associated with the condition for contacting the user and the media asset; and
automatically playing, by one or more processors, the media asset while the customer service representative is currently online with the user based on the determination.