Patent ID: 11948594
Assignee: META PLATFORMS TECHNOLOGIES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 16:
17. A non-transitory computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform a process for adding one or more content items to a natural language interface, the process comprising:
one or more processors; and
one or more memories storing instructions that, when executed by the one or more processors, cause the computing system to perform operations comprising:
generating one or more intents for a conversation by applying natural-language processing to A) a first portion of the conversation and to B) one or more boosts that identify one or more phrases associated with a second portion of the conversation;
obtaining the one or more content items by causing a matching between the one or more intents and multiple content items,
wherein causing the matching comprises:
ranking the multiple content items based on levels of correlation between A) an intent and B) a content item; and
selecting one or more of the highest ranked content items to include in an augmentation of the conversation; and

augmenting the conversation with the selected one or more content items.