Patent ID: 11968162
Assignee: WELLS FARGO BANK, N.A.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 9:
10. A method implemented on an electronic computing device, the method comprising:
using one or more machine learning algorithms:
identifying noise items in a message, wherein the one or more machine learning algorithms include an unsupervised machine learning algorithm, wherein the unsupervised machine learning algorithm identifies the noise items in the message, including:
developing one or more rules to look for patterns in the message;
conducting an iterative process to learn from mistakes associated with looking for the patterns in the message and modify the one or more rules to create one or more modified rules; and
using the one or more modified rules, identifying the noise items in the message;

identifying start and stop locations for the noise items within the message using a supervised machine learning algorithm of the machine learning algorithms; and
identifying content in the message that requires a response; and

when the content that requires the response is located outside of the noise items in the message, automatically designating the message for further analysis.