Patent ID: 11876756
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 10:
11. A computing device comprising:
one or more processors; and
memory storing executable instructions that, when executed by the one or more processors, cause the computing device to:
cause, via a graphical user interface (GUI), display of a first version of a graph, wherein:
the graph comprises interconnected response nodes that indicate, via traversal paths formed by the interconnected response nodes, a plurality of possible responses to an inquiry received by a chatbot application, and
each of the interconnected response nodes indicates, from the plurality of possible responses, a portion of a possible response to the inquiry received by the chatbot application;

modify, based on user input received via the GUI, the first version of the interconnected nodes to change at least one of the plurality of possible responses, resulting in a user-modified version of the graph;
determine one or more differences between the first version of the graph and the user-modified version of the graph;
cause the one or more differences to be displayed;
generate, based on the user-modified version of the graph and for the chatbot application, each of the plurality of possible responses;
store each of the plurality of possible responses in a table;
receive, via the chatbot application, an input inquiry;
determine, using natural language processing, a context of the input inquiry;
query, based on the context, the table to determine, from the plurality of possible responses, a response to the input inquiry; and
cause, via the chatbot application, output of the response to the input inquiry.