Patent ID: 11861653
Assignee: 8×8, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G

Claim 14:
15. A data communications server comprising:
one or more computer processor circuits coupled to memory circuits and configured to interface with a plurality of remotely-situated client entities, wherein the data communications server is to:
provide a graphic user interface (GUI) for each respective one of the plurality of remotely-situated client entities, the GUI to provide a display of different campaigns, and configured with interactive voice recognition (IVR) tools of an IVR system and data analytics and with user-customization abilities for handling incoming communications by the IVR system, wherein the GUI and the display are to provide selectable components forming at least one IVR queue to customize for the respective one of the plurality of remotely-situated client entities to handle the incoming communications via selectable components, wherein the selectable components include a selectable component to allow a created IVR queue to be labeled for subsequent retrieval and further include three or more of the following: menu, exit or terminate, play message, do not call, dial, outcome, capture, say digits, post and match;
monitor, for select client entities among the plurality of remotely-situated client entities, communications placed to target recipients in a respective communications-based campaign, and a first communications-based campaign being from among the different campaigns;
determine a disposition for each respective monitored communication, based on parameters defined by or on behalf of the respective client entity and relating to measurable communications metrics;
compare attributes of other communications-based campaigns of the select client entities and attributes of a particular communications-based campaign associated with one of the select client entities; and
generate a contact list of target recipients for the particular communications-based campaign, based at least in part on the disposition of the monitored communications and the comparison of attributes of other communications-based campaigns of the select client entities.