Patent ID: 11928611
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method comprising:
monitoring, by one or more processors, a conversation in a communication system;
generating, by one or more processors, a list of topics in the conversation based on an identification of a plurality of predetermined topics and an expected conversation length of time for each topic of the predetermined topics from data provided by a scheduling system, wherein the expected conversation length of time for a respective topic is based on a mean and standard deviation of time of one or more prior conversations pertaining to the respective topic;
determining, by one or more processors, a flow for each topic based on the expected conversation length of time for the respective topic, number of participants, and sentiment associated to each topic, the flow being the progress of interactions and shifts for each topic;
building, by one or more processors, a statistical model for each topic based on the flow indicating predicted success of a topic progression for an ongoing conversation; and
updating, by one or more processors, the topic progression for the ongoing conversation based on the predicted success.