Patent ID: 11882328
Assignee: CHARTER COMMUNICATIONS OPERATING, LLC
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method, comprising:
retrieving, by a maintenance service of a computing device, a plurality of telemetry parameters from each customer-premises equipment (CPE) device of a plurality of CPE devices of a customer site communicatively coupled to a cable network infrastructure, at least some of the telemetry parameters indicating a current quality of a downstream link or an upstream link between the cable network infrastructure and the corresponding CPE device, a current high post main tap (HPMT) telemetry parameter for the customer site, and a current HPMT magnitude (HPMTM) telemetry parameter for the customer site;
performing an analysis of the plurality of telemetry parameters from each CPE device of the plurality of CPE devices, wherein performing the analysis comprises:
determining that a telemetry parameter of the plurality of telemetry parameters for a first CPE device of the plurality of CPE devices fails a corresponding telemetry threshold; and
responsive to determining that the telemetry parameter for the first CPE device fails the corresponding telemetry threshold, performing a second determination, for all CPE devices of the plurality of CPE devices other than the first CPE device, of whether the telemetry parameter fails the corresponding telemetry threshold;
responsive to determining that the second determination evaluates to true, performing a third determination of whether the HPMT telemetry parameter for the customer site fails an HPMT drop logic threshold and the HPMTM telemetry parameter for the customer site fails an HPMTM drop logic threshold; and
responsive to the third determination evaluating to true, assigning a maintenance classification that indicates a drop issue problem exists at the customer site.