Patent ID: 11902111
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 9:
10. A non-transitory computer-readable medium comprising instructions that, when executed by one or more processors, cause the one or more processors to:
query a service monitoring system configured at a cloud-based system for service status data associated with a service configured at the cloud-based system;
determine an issue impacting the service based at least in part on the service status data;
update a record in a service status data store associated with the service based at least in part on the service status data;
determine a notification type based at least in part on the updated record;
determine a plurality of recipients and a plurality of communications channels based at least in part on the service and the notification type, wherein individual recipients of the plurality of recipients correspond to at least one communications channel of the plurality of communications channels;
generate a notification instruction comprising at least one of the plurality of recipients; and
transmit the notification instruction to one or more of the plurality of communications channels.