Patent ID: 11888595
Assignee: PAGERDUTY, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 5:
6. A device, comprising:
a memory; and
a processor, the processor configured to execute instructions stored in the memory to:
identify an information technology (IT) component deployed in a managed environment based on an alert;
identify action-to-component associations having respective likelihoods exceeding an action-to-component likelihood threshold between actions and the IT component, wherein the identified action-to-component associations indicate that the actions have the respective likelihoods of resolving the alert when executed in the managed environment;
select, as recommended actions, the actions of the identified action-to-component associations;
receive a user-selected action for resolving the alert;
accumulate, in data regarding actions selected for execution, an indication of whether the recommended actions include the user-selected action;
transmit a request to execute the user-selected action in the managed environment; and
accumulate, in data regarding action execution, an indication of whether the user-selected action resolved the alert, wherein whether the user-select action resolved the alert is determined based on whether additional requests to execute actions, other than the user-selected action, in the managed environment with respect to the alert were received between a first time of receiving the user-selected action and a second time of receiving input indicating that the alert is resolved.