Patent ID: 11868942
Assignee: SY INTERIORS PVT. LTD.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 15:
16. The system of claim 9, wherein the processing device is further configured for:
determining at least one agent word in the agent speech based on the analyzing of the agent speech;
determining at least one client expression of the client based on the performing of at least one of the client voice analysis, the client video analysis, and the client motion analysis of at least one of the client voice, the client video, and the client movement;
matching the at least one client expression with the at least one agent word based on the determining of the at least one client expression and the determining of the at least one agent word; and
determining a match between the at least one client expression and the at least one agent word based on the matching, wherein the generating of the agent score is further based on the determining of the match.