Patent ID: 11924379
Assignee: CALABRIO, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 5:
6. A method comprising:
receiving a piece of content;
identifying one or more triggering phrases in the piece of content using a compliance model, wherein the compliance model is a large language machine learning model trained on labeled content based on a relevant phrase list;
determining if one or more compliance statements associated with the identified one or more triggering phrases are present or absent in the piece of content;
receiving the subject for an evaluation;
accessing one or more compliance model outputs relevant to the subject of the evaluation;
analyzing the one or more compliance model outputs based on one or more performance standards, wherein a performance standard is a threshold value which defines an acceptable performance level for the subject in providing the required compliance statement;
determining if an agent satisfies the one or more performance standards; and
sending a notification that agent did or did not satisfy the performance standard.