Patent ID: 11893356
Assignee: BANK OF AMERICA CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G

Claim 15:
16. An artificial intelligence (“AI”) method for reducing time a human agent spends interacting with a human user, the AI method comprising:
using a client application running on a mobile device, initiating a first interaction between the human user and an automated chatbot;
connecting the client application to a first agent application;
using the first agent application, in parallel initiating:
a second interaction between the human agent and the human user;
a third interaction that crowdsources input provided to the first interaction and the second interaction among one or more second agent applications; and
a fourth interaction between the human agent and the automated chatbot; and

applying one or more machine learning algorithms to the first interaction, the second interaction and the third interaction to generate automated responses for the fourth interaction;
wherein the method further comprises dynamically preventing the first agent application from overriding the fourth interaction when the one or more second agent applications' input correspond to the fourth interaction.