Patent ID: 11900927
Assignee: OPTUM TECHNOLOGY, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method comprising:
obtaining, by a computing system, first audio data representing one or more initial utterances of a user during an interactive voice session with an interactive voice system, wherein a risk profile of the interactive voice system comprises a risk score for each class of sensitive information in a plurality of classes of sensitive information;
for each respective class of sensitive information in the classes of sensitive information:
generating, by the computing system, based on the first audio data, a confidence score for the respective class of sensitive information that indicates a level of confidence that a subsequent utterance of the user in the interactive voice session will contain sensitive information in the respective class of sensitive information, wherein the subsequent utterance follows the one or more initial utterances in time; and
determining, by the computing system, a combined score for the respective class of sensitive information based on the risk score for the respective class of sensitive information and the confidence score for the respective class of sensitive information;

obtaining, by the computing system, second audio data representing the subsequent utterance;
determining, by the computing system, based on the combined scores for the classes of sensitive information, whether to transmit the second audio data to the interactive voice system; and
based on determining to transmit the second audio data to the interactive voice system, transmitting the second audio data to the interactive voice system.