Patent ID: 11863583
Assignee: SPLUNK INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 17:
18. An apparatus, comprising:
one or more processors;
a non-transitory computer-readable storage medium storing instructions which, when executed by the one or more processors, cause the apparatus to:
cause display of a first version of a course of action comprising a plurality of actions used to respond an occurrence of a first type of incident in an information technology (IT) environment, wherein the course of action defines an operational flow of the plurality of actions, and wherein the IT environment includes a plurality of types of services;
obtain input requesting addition of a new action to the course of action, wherein the new action is to be linked to an action of the plurality of actions, and wherein the new action is to be executed during execution of the course of action according to the operational flow of the plurality of actions;
determine a suggested action based on a type of service from the plurality of types of services, wherein execution of the suggested action involves interacting with a service of the type of service in the IT environment;
cause display of the suggested action;
obtain input selecting the suggested action;
cause display of a second version of the course of action, wherein the second version of the course of action is used to respond to the occurrence of the first type of incident in the IT environment, and wherein the second version of the course of action updates the first version of the course of action to include the suggested action; and
execute the second version of the course of action to respond to the occurrence of the first type of incident in the IT environment.