Patent ID: 11874865
Assignee: nan
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 17:
18. A computer-implemented method for assisting a user of an organization in responding to incoming emails, the method comprising:
storing, in a research library of a database system, word-searchable electronic research work product produced by the organization;
upon receiving an incoming email from a contact to the user, forwarding, by an email server for the organization, data about the incoming email to a back-end intelligent computer system in communication;
upon receiving the data about the incoming email, by the a back-end intelligent computer system, using trained, machine-learning models, including a Natural Language Processing (NLP) model:
identify a query in the incoming email;
search the research database for content in the research database responsive to the query;
generate a query response that is specific to the query, wherein the generated query response is based on content in the research database that is most relevant to the query; and
transmit the query response to a user computer device, wherein the user computer device comprises:
a software program for reviewing and drafting emails; and
an ancillary software program that adds a graphical user interface to the software program; and

displaying, by the ancillary software, a graphical user interface that displays the query response while the user prepares a response email to the incoming email from the contact using the software program, wherein the graphical user interface comprises a query response button through which the user can automatically insert the query response into the response email.