Patent ID: 11876778
Assignee: nan
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computerized method for implementing a Customer Support System (CSS) system in a secure and private customer service automation platform comprising:
determining that a user request for information;
with a client browser:
sending the request to API gateway;
with an application programming interface (API) gateway:
sending the request to an appropriate backend system after an authentication process;
with a backend system:
responding back with the requested information;
with the API gateway:
forwarding the response back to the client browser;
with the client browser:
using a metadata to render the information on the screen;
wherein the user takes an action on the client browser that is to be tracked, sending just an identifier to a CSS server;
with the CSS server:
tokenizing the identifier using a key specific to a tenant;
generating a unique virtual identifier;
storing the unique virtual identifier along with the token;
sending the unique virtual identifier to the API Gateway and

wherein the unique virtual identifier is sent back to the client browser by the API gateway.