Patent ID: 11895271
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A contact center server, comprising:
one or more processors; and
one or more non-transitory computer-readable media storing computer-executable instructions that, when executed, cause the one or more processors to perform operations comprising:
hosting, at the contact center server, a desktop application and a plurality of images associated with containerized applications for interacting with customers;
receiving, from a first thick client device running the desktop application, a request for a container image associated with a first containerized application of the containerized applications;
transmitting, to the first thick client device, the container image associated with a first containerized application;
receiving, from the first thick client device running the first containerized application within the desktop application, first interaction data associated with a first current interactive communication session of the first thick client device with a first customer;
providing the first interaction data to a trained machine-learned model; and
outputting, to the first thick client device, data based at least in part on an output of the trained machine-learned model.