Patent ID: 11902462
Assignee: VALUE-ADDED COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A communication processing platform, comprising:
a transceiver configured to send and receive electrical signals;
a memory that stores a message recorded by an inmate of a controlled environment facility; and
one or more processors configured to:
provide access to the inmate;
receive a request from the inmate to perform a live communication attempt with an outside party;
perform the live communication attempt with the outside party;
detect that the live communication attempt has been answered;
determine that the live communication attempt has been answered by a non-human;
prompt the inmate to record the message for the outside party in response to determining that the live communication has been answered by the non-human;
receive the message from the inmate in response to the prompt;
perform a content check of the message to determine whether the message includes restricted or prohibited content; and
in response to the message passing the content check:
perform a second contact attempt of the outside party;
detect that the second contact attempt has been answered by either a live individual or the non-human; and
play back the message.