Patent ID: 11900270
Assignee: RINGCENTRAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer-implemented method, comprising:
training a machine learning model, using a training data set of communication history data, to generate a trained machine learning model that maps standardized reaction data to one or more reactions proprietary to different communication services;
obtaining current reaction data from a plurality of communications through the different communication services, wherein the current reaction data includes a video data and an input textual data;
analyzing the current reaction data to generate current standardized reaction data that characterizes a sentiment of the reaction, wherein the analyzing includes facial and gesture analysis of the video data and wherein the analyzing includes tone and sentiment analysis of the input textual data, and wherein the analyzing further includes adjunct characteristic analysis associated with pausing patterns of the video data and the input textual data;
mapping, using the trained machine learning model, the current standardized reaction data to the one or more reactions proprietary to the different communication services to generate one or more identified reactions proprietary to the different communication services; and
providing to the different communication services, the one or more identified reactions proprietary to the different communication services.