Patent ID: 11868942
Assignee: SY INTERIORS PVT. LTD.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. The method of claim 1 further comprising:
determining, using the processing device, at least one agent word in the agent speech based on the analyzing of the agent speech;
determining, using the processing device, at least one client expression of the client based on the performing of at least one of the client voice analysis, the client video analysis, and the client motion analysis of at least one of the client voice, the client video, and the client movement;
matching, using the processing device, the at least one client expression with the at least one agent word based on the determining of the at least one client expression and the determining of the at least one agent word; and
determining, using the processing device, a match between the at least one client expression and the at least one agent word based on the matching, wherein the generating of the agent score is further based on the determining of the match.