Patent ID: 11902852
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 14:
15. A computer program product comprising a non-transitory computer-readable medium comprising program code capable of being executed by one or more processors, the program code comprising instructions configurable to cause, when executed by the one or more processors, operations comprising:
determining, from location data provided by a service device associated with a service technician, that the service technician has been dispatched to a first location of a first user, wherein the first user is a customer requesting service from a service vendor;
creating a first geofence and a second geofence;
storing the first geofence and the second geofence within a support database associated with a service vendor, the support database configured to store vendor data associated with the service vendor;
determining, from the location data, that the service device is within the first geofence;
providing a tracking link to a first user device of the first user, wherein the tracking link is configured to provide a location of the service technician within a first area based on settings indicated by personnel data stored within a service database associated with the service technician associated with the service vendor, the service database configured to store personnel data associated with the service technician;
determining, from the location data, that the service device is within the first geofence and the second geofence;
in response to the determining that the service device is within the first geofence and the second geofence, deleting the first geofence; and
providing an on-site notification to the first user device.