Patent ID: 11893609
Assignee: EBAY INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method, comprising:
receiving a first sensor signal from a first beacon device using a wireless communication protocol, wherein the first sensor signal is based on a communication between the first beacon device and a user device using the wireless communication protocol, and wherein the first beacon device is associated with a first wireless coverage area;
determining, by at least one processor, a start of a user service experience based at least in part on receiving the first sensor signal, wherein the first sensor signal from the first beacon device defines a first communication area that corresponds to the first wireless coverage area;
receiving a second sensor signal from a second beacon device using the wireless communication protocol, wherein the second sensor signal is based on a communication between the second beacon device and the user device using the wireless communication protocol, and wherein the second beacon device is associated with a second wireless coverage area;
determining, based at least in part on the second sensor signal, that a first service event has occurred after the start of the user service experience;
determining an end of the user service experience based upon a break in communication between the user device and the first beacon device, wherein the break in communication indicates that the user device has left the first wireless coverage area; and
generating, in-real time, a first service experience score that is based at least in part on:
the start of the user service experience determined based on the first sensor signal from the first beacon device; and
the end of the user service experience determined based on the break in communication.