Patent ID: 11953977
Assignee: SERVICENOW, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 13:
14. A method comprising:
receiving a classification request corresponding to an incident log;
transmitting, to a server device, values in one or more fields as appearing in the incident log, wherein the server device has access to vector representations corresponding to previous incident logs that were generated by a machine learning (ML) model, and wherein reception of the values causes the server device to: use the ML model to generate an n-dimensional vector representation of the incident log from the values, obtain a plurality of similarities between the n-dimensional vector representation and the n-dimensional vector representations corresponding to the previous incident logs, and determine, based on the plurality of similarities, one or more incident logs from the previous incident logs that are similar to the incident log; and
receiving, from the server device, representations of the one or more incident logs.