Patent ID: 11943398
Assignee: TOSHIBA TEC KABUSHIKI KAISHA
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 12:
13. A non-transitory computer readable medium storing a program causing a computer to execute a method for managing a maintenance priority of a plurality of image forming apparatuses, the method comprising:
communicating with a plurality of image forming apparatuses that are maintained by a plurality of maintenance persons;
storing, in a memory, information indicating a maintenance priority of each of the image forming apparatuses in association with one of the maintenance persons;
calculating, for each of the maintenance persons, a plurality of first values each indicating a quality of a maintenance service performed by the maintenance person, using: a number of visits by the maintenance person, a number of the image forming apparatuses that are used, a number of errors occurred therein, and a number of phone calls relating to the image forming apparatuses;
calculating, for each of the maintenance persons, a plurality of second values each indicating a quality of a maintenance service performed by the maintenance person and different from the first values, using: the number of the errors, the number of the phone calls, a number of maintenance component replacements for the image forming apparatuses, the number of the image forming apparatuses, and a number of sheets printed by the image forming apparatuses;
calculating a first average value of each of the first values of all the maintenance persons and a second average value of each of the second values of all the maintenance persons;
calculating, for each of the maintenance persons, a first maintenance person score by dividing each of the first values by the corresponding first average value and a second maintenance person score by dividing each of the second values by the corresponding second average value;
calculating, for each of the maintenance persons, a first total score which is a sum of the first maintenance person score calculated from each of the first values and a second total score which is a sum of the second maintenance person score calculated from each of the second values;
calculating a first total score average of the first total scores for all the maintenance persons and a second total score average of the second total scores for all the maintenance persons; and
determining whether to change the maintenance priority of each of the image forming apparatuses by comparing the first and second total scores calculated for the corresponding maintenance person with the first and second total score averages, respectively.