Patent ID: 11935075
Assignee: nan
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A system of predicting attrition, comprising:
a processor programmed to:
receive a request to determine when an account will attrite;
access feature data of the account, the feature data comprising features associated with the account;
provide the feature data as input to a multi-class classifier;
determine, based on an output of the multi-class classifier, a plurality of classifications, each classification representing a probability that the account will attrite in a respective time period time associated with the classification;
determine a time period at which the account will start to attrite based on the plurality of classifications; and
transmit a response that includes an indication of the time period;
generate one or more evaluation metrics that indicate performance of the multi-class classifier;
identify a subset of features from the feature data based on the one or more evaluation metrics to improve model performance and/or reduce the amount of data processed by the multi- class classifier; and
re-train the multi-class classifier based on the identified subset of features.