Patent ID: 11861653
Assignee: 8×8, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G

Claim 10:
11. A method for contact list generation, using a data communications server, wherein the data communications server includes circuitry to provide data communications services to a plurality of remotely-situated client entities, the method comprising:
providing a graphic user interface (GUI) for each respective one of the plurality of remotely-situated client entities, the GUI to provide a display of different campaigns, and configured with interactive voice recognition (IVR) tools of an IVR system and data analytics and with user-customization abilities for handling incoming communications by the IVR system, wherein the GUI and the display are to be operated by a user of the display locating and arranging selectable components in a region of the display to customize a set of user-configurable paths for forming at least one IVR queue to customize for the respective one of the plurality of remotely-situated client entities to handle the incoming communications via selectable components as customized by the user, wherein the selectable components include a selectable component to allow a created IVR queue to be labeled for subsequent retrieval and further include three or more of the following: menu, exit or terminate, play message, do not call, dial, outcome, capture, say digits, post and match;
monitoring a plurality of communications placed to target recipients in a first communications-based campaign of a first client entity among the plurality of remotely-situated client entities, and the first communications-based campaign being from among the different campaigns;
determining a disposition for each respective communication among a plurality of communications placed to target recipients in a first campaign of a first client entity among the plurality of client entities, based on parameters defined by or on behalf of the respective client entity and relating to measurable communications metrics; and
generating a contact list of target recipients for a second communications-based campaign, based at least in part on the disposition of the plurality of communications from the first communications-based campaign.