Patent ID: 11914463
Assignee: SALESFORCE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. An apparatus comprising:
a non-transitory machine-readable storage medium that stores software; and
a set of one or more processors, coupled to the non-transitory machine-readable storage medium, to execute the software that implements an automatic support service and that is configurable to:
receive, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;
retrieve error information from a logging system for the error;
automatically generate a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;
send the form to be displayed to the user interface for completion; and
responsive to receiving the completed form from the user interface, submit a support ticket based on the completed form.