Patent ID: 11861918
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 18:
19. An article of manufacture comprising a non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes said at least one processing device to perform the steps of:
receiving an input of at least one image associated with an issue;
extracting text from the at least one image;
determining an intent from the extracted text;
recommending a response to the issue based at least in part on the determined intent;
transmitting the recommended response to a user;
wherein the extracting, determining and recommending are performed at least in part using one or more machine learning models; and
wherein the one or more machine learning models are trained with training data comprising at least a plurality of intents;
wherein, in recommending the response to the issue, the program code causes said at least one processing device to perform the steps of:
building a first matrix comprising a plurality of words corresponding to the plurality of intents and a first plurality of term frequency scores for the plurality of words corresponding to the plurality of intents;
building a second matrix comprising a plurality of words corresponding to the determined intent and a second plurality of term frequency scores for the plurality of words corresponding to the determined intent;
comparing the first matrix with the second matrix to determine a matching intent from the plurality of intents to the determined intent; and
recommending an issue resolution corresponding to the matching intent.