Patent ID: 11900327
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A method of adjusting an evaluation to factor for bias, comprising:
obtaining, by a device, interaction data for an evaluator in a communication session with an individual based on interactions of the evaluator with the individual during the communication session,
wherein the evaluator is to provide the evaluation of the individual, and
wherein the interaction data identifies data associated with at least one of:
a facial expression of the evaluator,
a gesture of the evaluator,
a speech cadence of the evaluator, or
wording used by the evaluator;

obtaining, by the device, evaluation information identifying the evaluation of the individual by the evaluator;
training, by the device and by using historical data, a machine learning model associated with bias identification;
determining, by the device and by using the machine learning model, indications of bias of the evaluator toward the individual during the communication session in connection with a plurality of categories associated with the individual and based on input of the interaction data into the machine learning model; and
adjusting, by the device, the evaluation of the individual in connection with a plurality of metrics, wherein the evaluation is adjusted by a plurality of different amounts based on the indications of bias.