Patent ID: 11917108
Assignee: 8X8, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 7:
8. A method for use in a system having a plurality of communication service provider servers, each respective communication service provider server to provide a different respective communication service, the method comprising:
via data communications circuitry and a protocol, providing data communications to a plurality of client entities and correlating communication data between the plurality of communication service provider servers; and
wherein the protocol includes
responding to receipt of a selection of a particular communication service provider server among the plurality of communication service provider servers to interface with a data communications server and to detect an action associated with a first user of one of the client entities, and then
identifying context information of the action, wherein the context information includes identification of a second user associated with the action and a type of interaction for the action,
providing instructions to the selected communication service provider server to retrieve data correlated with the identified context information, and
displaying the correlated data received from the selected communication service provider server on a user interface.