Patent ID: 11862157
Assignee: CONVERSENOW AI
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A memory device to store instructions executable by one or more processors to perform operations comprising:
receiving, by a software agent executing on a server, a communication comprising a first utterance from a customer;
predicting, using an intent classifier, a first intent of the first utterance;
based on determining that the first intent is order-related, predicting, using a dish classifier, a cart delta vector based at least in part on the first utterance;
modifying a cart associated with the customer based on the cart delta vector;
predicting, using a dialog model, a first dialog response based at least in part on the first utterance; and
providing the first dialog response, by the software agent, to the customer using a text-to-speech converter.