Patent ID: 11966698
Assignee: CHATDESK, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 2:
3. The method of claim 1, wherein training the artificial intelligence system comprising the steps of:
creating the tags for a specific industry, wherein the tags are provided by the analyst;
inputting the training messages;
tagging, the training messages with the industry tags, the sentiment tags, the contact tags, and the normalization tags;
inputting, by the analyst, the tagged the training messages into a text processor;
extracting features from output of the text processor;
transforming the features into vector representations;
generating the one or more tagging models from the vector representations;
tuning hyper parameters of the one or more tagging models to achieve a highest prediction score accuracy;
analyzing a class imbalance of phrases tagged by the analyst;
creating macro tags by combining tags having a label indistinctness and a high confusion matrix with other tags;
publishing the one or more tagging models; and
generating live predictions of phrases and the tags by the published one or more tagging models.