Patent ID: 11947872
Assignee: ALLSTATE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 16:
17. A method comprising:
at a computing platform comprising at least one processor, a communication interface, and a memory:
determining one or more utterance segments based on a live audio stream;
sending one or more audio chunks based on the one or more utterance segments to an audio transcription system;
receiving one or more text segments in response to the one or more audio chunks;
generating an audio transcription file based on the one or more text segments;
applying a natural language process to the audio transcription file, assigning a category from a plurality of categories to each word in the audio transcription file, the plurality of categories including at least “loss details,” “preamble,” and “contact details”;
determining, based on the audio transcription file, identifying information indicative of a user account;
requesting additional information associated with the user account,
sending user interface information, generated based on the category assigned to each word in the audio transcription file and the additional information, to a user device along with one or more commands directing the user device to generate a user interface based on the user interface information, wherein:
sending the one or more commands directing the user device to generate the user interface based on the user interface information causes the user device to generate and display the user interface, wherein the user interface is displayed in real time as the live audio stream is processed; and

receiving a selection of text from the audio transcription file, via the user interface, and a request to play a portion of the audio file corresponding to the selected text.