Patent ID: 11902852
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A method performed by a processor, the method comprising:
determining, from location data provided by a service device associated with a service technician, that the service technician has been dispatched to a first location of a first user, wherein the first user is a customer requesting service from a service vendor;
creating a first geofence and a second geofence;
storing the first geofence and the second geofence within a support database associated with a service vendor, the support database configured to store vendor data associated with the service vendor;
determining, from the location data, that the service device is within the first geofence;
providing a tracking link to a first user device of the first user, wherein the tracking link is configured to provide a location of the service technician within a first area based on settings indicated by personnel data stored within a service database associated with the service technician associated with the service vendor, the service database configured to store personnel data associated with the service technician;
determining, from the location data, that the service device is within the first geofence and the second geofence;
in response to the determining that the service device is within the first geofence and the second geofence, deleting the first geofence; and
providing an on-site notification to the first user device.