Patent ID: 11861560
Assignee: HARTFORD FIRE INSURANCE COMPANY
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A computer system, comprising:
one or more data storage devices storing: a plurality of data records, each data record comprising stored data, the stored data comprising: structured data and unstructured data, the unstructured data indicative of communications between two or more persons;
a data storage device storing data defining a predictive model for determining a score indicative of suitability of each of the plurality of data records for forwarding to an operation system based on review of the structured data and words and phrases extracted from the unstructured data of the data record;
an analysis hardware server, in communication with the data storage devices and comprising a processor configured to, on a recurring and dynamic basis, in each of a plurality of cycles:
extract, using data mining, words and phrases from the unstructured data associated with a determined set of data records for review by the predictive model;
apply the predictive model to the structured data and the extracted words and phrases from the unstructured data to determine a current-cycle score associated with each of the data records in the set, and assign each of the data records of the set to one of a plurality of groups of equal numbers ordered in accordance with the determined current-cycle score;
for each of the data records of the set for which a score was determined in a prior cycle, determine whether the current-cycle score is greater than a most-recently determined prior cycle score for the same data record;
determine a velocity of change in group to which each data record is assigned;
forward a select plurality of data records to an operation system based at least in part on the determined velocity of change in group to which a data record is assigned.