Patent ID: 11962455
Assignee: T-MOBILE USA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 13:
14. A system for tracking progress associated with resolving telecommunication network issues, the system comprising:
at least one hardware processor; and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
provide a single platform to gather, prioritize and track resolution of issues associated with a wireless telecommunication network including:
obtain a number of UEs impacted by an issue associated with the wireless telecommunication network, a numerical indication of importance of severity associated with the issue, and a numerical indication of importance of current UE experience;
based on the number of UEs impacted by the issue, the numerical indication of importance of severity of the issue, and the numerical indication of importance of current UE experience, compute a priority associated with the issue;
based on the priority, create a prioritized list indicating an order in which to resolve multiple issues associated with the prioritized list;
track progress associated with resolving the issue; and
present the prioritized list and the progress associated with resolving the issue.