Patent ID: 11874865
Assignee: nan
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A system for assisting an end-user of an organization, the system comprising:
an end-user computer device comprising:
a primary software program, the primary software program comprises a software program for reviewing and drafting emails; and
an ancillary software program that interfaces with the primary software program and that provides a graphical user interface for the primary software program;

a database system that comprises a research database, wherein the research database comprises word-searchable electronic research work product produced by the organization;
a back-end intelligent computer system in communication with the end-user computer device, wherein the back-end intelligent computer system comprises trained, machine-learning models, including a Natural Language Processing (NLP) model, such that the back-end intelligent computer system is configured to:
receive a query related to the end-user;
search the research database for content in the research database responsive to the query;
generate a query response that is specific to the query, wherein the generated query response is based on content in the research database that is most relevant to the query; and
transmit the query response to the end-user computer device; and

an email server for the organization that is in communication with the end-user computer device and with the back-end intelligent computer system,
wherein:
the back-end intelligent computer system is further configured to:
receive data about an incoming email from a contact to the end-user; and
identifies the query in the incoming email;

the ancillary software program configures the graphical user interface to display the query response while the end-user prepares a response email to the incoming email using the primary software program; and
the graphical user interface comprises a query response button through which the end-user can automatically insert the query response into the response email.