Patent ID: 11907909
Assignee: MESSAGEONE, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. An apparatus comprising:
a display,
one or more processors coupled to the display; and
a memory, coupled to the one or more processors, having code therein that is executable by the one or more processors to perform operations comprising:
executing an agent on an electronic device capable of receiving email, wherein:
the agent is integrated with a client email application;
the agent is distinct from the client email application;
the agent has at least three modes of operation (1) ready, (2) active, and (3) recovery, wherein:
in ready mode, sending an output signal to a managed service environment to receive data to remotely configure the agent;
in active mode, (i) sending messages previously sent from the client email application between failure of a primary email server environment and operation of the agent in the active mode, (ii) inserting email from the managed service environment into an inbox in the client email application, and (iii) transferring the sent email from the primary email server environment to the managed service environment; and
in recovery mode, reconciling messages not synchronized between the client email application and the primary mail server environment;

operating the agent in the ready mode to remotely activate the agent;
presenting a single interface, in a client environment that includes the electronic device, that interacts with a processor of the device to allow a user of the single interface to search emails in the client environment and a primary email server environment and search archived emails in a managed service environment and return a single search query report to report the emails located from both searches;
storing copies of at least portions of the emails in a backup email system in the managed server environment;
during a disruption of sending and receiving emails by the primary email server environment and in response to requests to send and receive emails from the client environment, operating the agent in the active mode to (i) contact the backup email system in the managed server environment to begin sending and receiving email from the backup email system and (ii) between failure of a primary email server environment and activation of the agent insert email from the managed service environment into an inbox in the client email application and transfer sent email from the primary email server environment to the managed service environment; and
after reestablishment of sending and receiving emails by the primary email server environment, operating the agent in the recovery mode to reconcile messages not synchronized between the client environment and the primary email server environment.