Patent ID: 11862148
Assignee: AMAZON TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 12:
13. A non-transitory computer-readable storage medium storing thereon executable instructions that, as a result of being executed by one or more processors of a computer system, cause the computer system to:
copy source data from a customer data store;
obtain a text-based transcript from the source data, wherein a portion of the text-based transcript is reconstructed based at least in part on at least two subportions of the text-based transcripts that correspond to separate portions of the source data obtained at different times;
as a result of reconstructing the portion of the text-based transcript, execute one or more natural language processing techniques, to determine
metadata encoding conversation characteristics associated with the transcript;
determine that one or more categories apply to the source data, wherein the one or more categories are defined based at least in part on rules that evaluate based on at least content and conversation characteristics;
generate an output based at least in part on the transcript, the metadata encoding conversation characteristics associated with the transcript, and the one or more categories; and
make the output available to the customer data store.