Patent ID: 11948188
Assignee: JPMORGAN CHASE BANK, N.A.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 12:
13. An automated Automatic Teller Machine (ATM) exception processing system for facilitating completion of an ATM deposit transaction upon an occurrence of an exception, the system comprising:
an automated ATM monitor system that remotely monitors an ATM over a first network for the occurrence of the exception,
a reconstruction transaction system that communicates with the automated ATM monitor system over a second network; and
a customer processing system that communicates with the automated ATM monitor system and the reconstruction transaction system over the second network,
wherein a processor in the automated ATM monitor system automatically reports a detected exception resulting in a failed ATM deposit transaction to both the customer processing system and to the reconstruction transaction system over the second communication network,
wherein the customer processing system processes a customer claim based on the failed ATM deposit transaction;
wherein the reconstruction transaction system reconstructs the failed ATM deposit transaction; and
wherein the customer processing system reconciles the customer claim with the reconstructed ATM deposit transaction.