Patent ID: 11929894
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 3:
4. A method comprising:
detecting, in a data feed, a data item associated with a product or service, the data item comprising a code related to an access to the product or service;
obtaining, based on the code of the detected data item, a communication comprising configuration information related to the product or service;
detecting a change related to the product or service;
sending, based on the detected change related to the product or service, an indication of a set of self-support actions to a user device;
determining one or more actions performed via the user device, each action of the one or more actions being a self-support action of the set of self-support actions; and
causing, based on the determined one or more actions, an adjustment related to the access to the product or service.