Patent ID: 11880817
Assignee: NCR CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. A system, comprising:
Self-Service Terminals (SSTs);
user-operated devices;
a cloud or a server;
an SST processor of each SST executes SST instructions that cause the corresponding SST processor to perform first operations, comprising:
reporting media deposit transactions, media withdrawal transactions, and current media levels to the cloud or the server;

a user device processor of each user-operated device executes user device instructions that cause the corresponding user device processor to perform second operations, comprising:
rendering an interactive cartographic heat map of locations associated with the SSTs within an interface to a user; and

a processor of the cloud of the server executes instructions that cause the processor to perform third operations, comprising:
predicting a future media level and an optimal media level of each SST over a future period of time based on the corresponding media deposit transactions, the corresponding media withdrawal transactions, the corresponding media levels, and factors associated with the locations of the SSTs;
rendering and providing identifiers for the SSTs within the interactive cartographic heat map of the interface for historical media deposits, historical media withdrawals, and locations of each SST over a historical time period along with current real-time media totals associated with each SST;
providing the interactive cartographic heat map to the user through the interface for visualizing and managing media levels of the SSTs;
dynamically attempting to change the further media level of each SST to the optimal media level for each SST by sending incentives to the user-operated devices that are associated with potential depositors to identify specific ones of the SSTs that are to receive media deposits from the potential depositors;
monitoring current media levels at each SST;
determining a given current media level at a given SST is high based on a policy;
physically controlling the given SST to shut down deposit operations on the given SST as long as the given current media level remains high based on the policy; and
displaying a message on the given SST indicating the deposit operations are shut down for the given SST and further indicating a second SST is available for the deposit operations, wherein the second SST is selected from the SSTs based on a corresponding current media level for the second SST.