Patent ID: 11863559
Assignee: NCR CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 11:
12. A method comprising:
receiving a service request from a service engineer requesting access to a network service associated with a user's account of a user based on a service ticket being handled by the service engineer wherein the service request originates in a first authenticated session of the service engineer and the network service;
identifying a service-engineer device being operated by the service engineer and a current location of the service engineer;
obtaining contact information for the service engineer;
requesting an approval in real time from the user to authorize the service engineer to access the network service using the user's account and providing the user the contact information for the service engineer and the current location of the service engineer;
obtaining the approval and access permissions from the user, wherein the access permissions include restricted read access on first account resources of the user's account and restricted write access on second account resources of the user's account;
providing an access link comprising a token linked to the user's account, the approval, and the access permissions to the service engineer within the first authenticated session with the service engineer;
identifying an activation of the access link by the service engineer from the first authenticated session and obtaining the token;
obtaining the user's account, the approval, and the access permissions and authorizing the service engineer for access to the network service using the user's account within a second authenticated session; and
enforcing the access permissions during the second authenticated session during which the service engineer accesses the network service using the user's account.