Patent ID: 11862148
Assignee: AMAZON TECHNOLOGIES, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 4:
5. A system, comprising:
one or more processors; and
memory that stores computer-executable instructions that, if executed, cause the system to:
receive, from a client of a computing resource service provider, a request to process a set of data, the set of data comprising audio data; and
as a result of receiving the request, execute a workflow to:
obtain the audio data;
use a first service to transcribe the audio data by utilizing artificial intelligence techniques, thereby generating a text-based transcript, wherein one or more turns of the text-based transcript are reconstructed based at least in part on portions of the text-based transcript that correspond to separate portions of the audio data obtained at different times;
as a result of determining that the one or more turns of the text-based transcript are reconstructed, use a second service to execute one or more natural language processing techniques, thereby generating metadata output associated with the text-based transcript;
process at least the metadata output to generate a human-readable output;
use a third service to determine whether the human-readable output matches one or more categories, wherein the one or more categories are defined based at least in part on rules that evaluate content and audio characteristics; and
make the human-readable output available to the client.