Patent ID: 11869277
Assignee: ACCESSO TECHNOLOGY GROUP PLC
Field: Control (Instruments)
Classification: CPC G | IPC G

Claim 0:
1. A queuing system for controlling access by a plurality of users to a plurality of attractions, the plurality of users having a plurality of access keys, each access key being associated with at least one user from the plurality of users, the queuing system comprising:
an electronic queue management server, configured to manage a plurality of virtual queues, each virtual queue being associated with a respective attraction of the plurality of attractions, the electronic queue management server being further configured to receive electronic requests for attraction access, each request relating to a respective access key and being for the at least one user associated with the access key to access an attraction from the plurality of attractions, receipt of each request causing the respective at least one user to be allocated to the virtual queue associated with the attraction and wherein the electronic queue management server is further configured to determine a time at which the respective at least one user in respect of each request reaches a front of the allocated virtual queue and can access the attraction on presentation of the respective access key; and
an access control part, in communication with the electronic queue management server and arranged to control access to each of the one or more attractions such that a user presenting an access key at the determined time for accessing the respective attraction is allowed to access the attraction; and
wherein the electronic queue management server is further configured to reallocate each of the users allocated to a first virtual queue of the one or more virtual queues and having a respective current position or wait time in the first virtual queue, to a reallocated position or wait time within a respective alternative virtual queue from the one or more virtual queues, wherein the reallocated position or wait time for each user is the same or more advanced than the current position or wait time.