Patent ID: 11917432
Assignee: T-MOBILE INNOVATIONS LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 15:
16. One or more non-transitory computer storage media having computer-executable instructions embodied thereon, that when executed by at least one processor, cause the at least one processor to perform operations comprising:
acquire an incident indication for a node providing access to a wireless communications network, the incident indication being indicative of a performance drop associated with the node;
analyze the incident indication to identify at least one key term;
identify a prior incident indication, for the node, that includes the at least one key term and that includes an indication that a reset of the node failed to improve the performance drop;
based on the incident indication and identifying the prior incident indication, provide a recommendation to a user device; and
acquire a resolution indication based on providing the recommendation to the user device.