Patent ID: 11863502
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 11:
12. A non-transitory computer-readable medium comprising instructions that, when executed by one or more processors, cause operations comprising:
receiving a first user action;
determining a first feature input based on the first user action;
generating, using a first machine learning model, a first output based on the first feature input, wherein the first machine learning model is trained to select an intent cluster from a plurality of intent clusters based on user actions, and wherein each intent cluster of the plurality of intent clusters corresponds to a respective intent of a user following the first user action;
generating a second output, using a second machine learning model, based on the first output, wherein the second machine learning model is trained to select a specific intent from a plurality of specific intents of the selected intent cluster, and wherein each specific intent of the plurality of specific intents corresponds to a respective specific intent of the user following the first user action;
selecting a response from a plurality of responses based on the second output; and
generating the response.