Patent ID: 11956276
Assignee: LIFEWIRE CORPORATION
Field: Medical technology (Instruments)
Classification: CPC H  G | IPC G  H

Claim 11:
12. A system for switching between communication platforms using a secure healthcare communication system, the system comprising:
one or more memory devices storing instructions; and
one or more processors configured to execute the instructions to:
receive a communication switch initiation request from a user device associated with a care receiver;
transmit an encoded message over a first communication channel to a first communication platform in response to receiving the communication switch initiation request, the encoded message including an identifier associated with a second communication platform;
determine whether an encrypted communication initiation request is received,
switch to a second communication channel from the first communication channel in response to receiving the encrypted communication initiation request, wherein the encrypted communication initiation request is generated based on the identifier;
encrypt the second communication channel; and

based on a determination that the encrypted communication request is not received, establish a third communication channel and transmit a communication switch request over the third communication channel to a third communication platform on the user device.