Patent ID: 11876758
Assignee: CLINC, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A computer-implemented method of enabling memory recall of an automated dialogue system, the method comprising:
configuring a graphical control structure that, when executed, controls an operation of an automated dialogue system, the dialogue guidance graph comprising a plurality of graphical nodes with pairs of the plurality of graphical nodes being connected by one or more of a plurality of graphical edges;
programming, via a graphical user interface, a recall operation to a target graphical node of the plurality of graphical nodes, wherein the recall operation, when executed, causes:
(i) an accessing of a cache memory storing a data log of an active dialogue session between a user and the automated dialogue system,
(ii) a scan of the data log of the active dialogue session for one or more required parameter values of the target graphical node, and
(iii) a determination of whether a null value exists for one or more required dialog parameter values for marking the target graphical node as satisfied based on the scan,
wherein if the null value exists for the one or more required parameter values, the recall operation, when executed, further causes:
(iv) the automated dialogue system to generate a prompt to the user based on a given required parameter value with the null value of the one or more required parameter values, wherein the prompt, when presented to the user, is for obtaining a valid parameter value to install in lieu of the null value; and

executing, by one or more computers, the graphical control structure that enables a recall of the target dialogue node based on the programming of the recall operation.