Patent ID: 11862190
Assignee: REVCOMM INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 6:
7. An information processing device for supporting a user who calls a call destination that is the other party of telephone sales business, the information processing device comprising:
an acquiring unit that acquires information recorded during a call between the user and the call destination as call information;
an extracting unit that detects speaking sections in which speech of each of the user and the call destination exists from the acquired call information and extracts speech information for each speaking section;
an analyzing unit that performs analysis based on one or more elements based on the extracted one or more pieces of the speech information;
a generating unit that generates support information that supports the call of the user with the call destination based on a result of the analysis; and
a presenting unit that presents the generated support information to the user,
the one or more elements comprising at least one of pieces of information regarding the call between the user and the call destination, each of the pieces of information relating to a location where speaking occurs, a location where overlapping of speaking occurs, or a location where silence occurs,
the presenting unit
presenting as the support information at least one of pieces of information regarding the call between the user and the call destination, each of the pieces of information relating to at least one of a location where speaking occurs, a location where overlapping of speaking occurs, or a location where silence occurs; and
presenting a speaker chart showing speaker volume between the user and the call destination during the call based on an output amount of each speaker, the speaker chart with a common vertical axis and a common horizontal axis showing the speaker volume for both the user and the call destination.