Patent ID: 11892822
Assignee: MITSUBISHI ELECTRIC CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G  Y | IPC G

Claim 0:
1. A maintenance support system comprising:
a wearable device to provide an on-site maintenance worker with maintenance instruction information indicating contents of maintenance work to be performed by the on-site maintenance worker;
a plurality of maintenance support terminals installed in a plurality of regions having time differences, at least one of the maintenance support terminals being installed in each of the plurality of regions; and
a maintenance management server connected to the wearable device and the maintenance support terminals, wherein
the maintenance management server includes
representative selection circuitry to select, from among the maintenance support terminals installed in a region belonging to standard work hours, a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker on a basis of representative level information, the standard work hours being fixed for each of the plurality of regions, and
translation circuitry to translate audio information transmitted and received between the wearable device and the maintenance support terminal selected by the representative selection circuitry on a basis of a language set on the wearable device and a language set on a maintenance support terminal selected by the representative selection circuitry,
when the representative selection circuitry selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
in a case where one or more remote maintenance representatives who have previously supported the on-site maintenance worker who is a maintenance support target are present, the representative selection circuitry selects a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker from one or more maintenance support terminals that the one or more remote maintenance representatives use,
in a case where no remote maintenance representative who has previously supported the on-site maintenance worker who is a maintenance support target is available, the representative selection circuitry selects a maintenance support terminal which is used by a remote maintenance representative having a level comparable to a level of a remote maintenance representative previously supported the on-site maintenance worker who is a maintenance support target, as a maintenance support terminal that takes charge of maintenance support for the on-site maintenance worker,
the wearable terminal transmits on-site audio and visual to the maintenance support terminal selected by the representative selection circuitry, and
the maintenance support terminal selected by the representative selection circuitry provides, by playing, the on-site audio and visual received from the wearable device for the remote maintenance representative and accepts an instruction for the on-site maintenance worker from the remote maintenance representative.