Patent ID: 11966698
Assignee: CHATDESK, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. The method of claim 1, further comprising retagging, by the server gateway, the tagged data, with the artificial intelligence system, to update the one or more tagging models, the retagging comprising the steps of:
reviewing accuracy of tagged data,
untagging the tagged data if the tagged data is blacklisted,
retagging the tagged data with an appropriate tag, if tagged data is mistagged,
inputting the retagged data into a text processor;
extracting features from output of the text processor;
transforming the features into vector representations;
generating the one or more tagging models from the vector representations;
tuning hyper parameters of the one or more tagging models to achieve a highest prediction score accuracy;
analyzing a class imbalance of phrases tagged by the analyst;
creating macro tags by combining tags having a label indistinctness and a high confusion matrix with other tags;
publishing the one or more tagging models; and
generating live predictions of phrases and the tags by the published one or more tagging models.