Patent ID: 11886140
Assignee: CANON KABUSHIKI KAISHA
Field: Optics (Instruments)
Classification: CPC G | IPC G

Claim 5:
6. An information processing apparatus which communicates with an image forming apparatus that forms an image on a sheet with use of a developer in a container, the information processing apparatus comprising:
an acquisition unit configured to acquire detection information about a detection result of a sensor for detecting the developer in the container, and maintenance information about maintenance work performed on the image forming apparatus;
a memory configured to store a plurality of pieces of detection information acquired by the acquisition unit; and
a controller configured to:
determine, from the plurality of pieces of detection information stored in the memory, based on the maintenance information, first detection information about a detection result of the sensor that is detected during the maintenance work;
determine whether a failure has occurred in the container based on second detection information obtained by excluding the first detection information from the plurality of pieces of detection information stored in the memory of the image processing apparatus; and
output a result of the determination of the failure.