Patent ID: 11954479
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. The method of claim 1, the method further comprising:
detecting, from the customer, a second customer intent to upgrade a second currently installed version of a second enterprise IT product to a second upgrade version;
identifying, based on the second upgrade version, a second set of customer issue database entries;
identifying a second set of upgrade issue tests respectively mapped to the second set of customer issue database entries;
conducting the second set of upgrade issue tests to obtain a second upgrade assessment;
making a second determination that the second upgrade assessment is representative of a passing assessment;
submitting, to a product upgrade service, an upgrade request comprising the upgrade version;
receiving, in return and from the product upgrade service, a product upgrade representative of the upgrade version of the enterprise IT product; and
installing the product upgrade.