Patent ID: 11941690
Assignee: PAYPAL, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 15:
16. A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:
accessing account information for a plurality of user accounts, wherein the account information comprises computing service usage data for the plurality of user accounts with computing services provided by an online service provider;
generating, by a machine learning (ML) system comprising an ML model, a plurality of user account vectors for the plurality of user accounts based on features of the computing service usage data for the ML model;
processing the plurality of user account vectors using the ML model, wherein the processing comprises at least one comparison operation that compares the plurality of user account vectors to a plurality of past account vectors for a plurality of past accounts contributing to an attrition rate of the online service provider; and
outputting, based on the processing, a plurality of churn scores each indicating a likelihood that a corresponding one of the plurality of user accounts will contribute to the attrition rate at a future time.