Patent ID: 11924380
Assignee: CHARLES SCHWAB & CO., INC.
Field: Computer technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method comprising:
selecting a customer of a company;
constructing a digital footprint of the selected customer;
inputting the digital footprint to an artificial intelligence (AI) engine;
obtaining one or more probability values from the AI engine based on the input digital footprint; selecting a call driver, from among a plurality of call drivers, as a predicted call driver; and
providing the predicted call driver to a call center associated with the company, wherein constructing the digital footprint comprises,
obtaining a plurality of digital breadcrumbs based on user data of the customer; and
storing the retrieved digital breadcrumbs in a digital footprint database DB in such a manner that the digital breadcrumbs are all mapped to the customer.