Patent ID: 11907840
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A method, comprising:
identifying, by a device and based on a model, an optimal resolution, based on historical data and real-time data, associated with an unresolved issue;
identifying, by the device and based on a graph analytics model, an optimal action to be performed based on the unresolved issue and the optimal resolution,
wherein the graph analytics model is trained to generate a set of paths of actions between the unresolved issue and the optimal resolution, identify an optimal path of actions based on respective numbers of actions associated with the set of paths, and identify the optimal action based on the optimal path of actions, and
wherein edges of an analytical graph, associated with the set of paths, are assigned respective weights to determine path lengths of the set of paths,
wherein the analytical graph comprises a set of nodes, corresponding to historical actions between the unresolved issue and the optimal resolution, interconnected by the edges, and
wherein identifying the optimal path of actions comprises selecting a subset of nodes, of the set of nodes that connect the unresolved issue and the optimal resolution based on the respective numbers of actions associated with the set of paths; and

causing, by the device, the optimal action to be performed.