Patent ID: 11948117
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 3:
4. The method of claim 1, where the service unit record data comprises a service unit transferring time stamp and a service unit and the ticket status change record data comprises a ticket status modification time stamp and a ticket status, and the aggregating the service unit record data and the ticket status change record data based on timing of transferring the service ticket between the service units comprises:
combining the service unit transferring time stamp and the ticket status modification time stamp;
generating the aggregated record data based on the combined time stamps, the aggregated record data comprising an intermediate service unit field and an intermediate ticket status field for each of the combined time stamps;
determining a value of the intermediate service unit field based on the service unit transferring time stamp and the service unit; and
determining a value of the intermediate ticket status field based on the ticket status modified time stamp and the ticket status.