Patent ID: 11972396
Assignee: DIGITAL SEAT MEDIA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC B  G  H

Claim 7:
8. A method for guest reporting of an occurrence of an issue relating to an object having a known static location in a business comprising:
a. in response to receiving a request to report the issue from a first mobile device that has scanned a tag located on or near the object, using a unique tag identifier received with the request to identify a database record corresponding to the object, the unique tag identifier received by the first mobile device when the first mobile device scanned the tag, the first mobile device operated by the guest;
b. obtaining the known static location of the object from the identified database record, updating the identified database record to reflect that the issue was reported by the first mobile device, and sending a notification to at least a second device comprising the known static location of the object, the second device operated by an employee of the business, wherein the notification comprises a link to the issue and the database record is updated from the notification; and
c. in response to receiving an indication from the second device that the issue relating to the object is resolved, updating the database record corresponding to the object to reflect that the issue is resolved.