Patent ID: 11902465
Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 18:
19. A communication network, comprising:
a response handling arrangement for handling responses to users of the communication network, the response handling arrangement comprising:
a response prioritizing device having processing circuitry;
memory containing instructions executable by the processing circuitry whereby the response prioritizing device is operative to:
obtain event data and/or status data in the communication network concerning a user, the obtaining being triggered by the user initiating a connection to a response device of the communication network;
apply the event data and/or status data in a response selecting model of a trained machine learning module; and
obtain an indication of a type of response to the user from the response selecting model of the trained machine learning module based on the applied event data and/or status data for allowing a real-time response of the response type to be made to the user by the response device.