Patent ID: 11936516
Assignee: VMWARE LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method for providing organizational hardware and software recommendations, comprising:
aggregating performance data from a plurality of user devices associated with an organization;
identifying, based on the performance data, an issue experienced by a portion of user devices in the plurality of user devices at a rate above a threshold rate;
identifying a hardware component associated with a percentage of the plurality of user devices above a threshold percentage;
extracting data points from the performance data related to the hardware component;
inputting the extracted data points into a first machine learning (“ML”) model;
receiving, as output from the first ML model, a hardware profile of the hardware component in relation to the issue, the hardware profile indicating measured performance levels of the hardware component in comparison to expected performance levels;
determining, based on the hardware profile, that the hardware component is the cause of the issue;
identifying, from a list of approved hardware, a hardware option that may fix the issue; and
providing a recommendation identifying the hardware option as a potential fix to the issue, wherein:
the issue is identified by inputting the performance data into a second ML model that learns issue trends and outputs an issue profile of the issue,
the issue profile is inputted into the first ML model with the extracted data points, and
the hardware option is identified by inputting the hardware profile into a third ML model that outputs the recommendation.