Patent ID: 11935293
Assignee: CAREAR HOLDINGS LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 19:
20. A method for providing equipment support, comprising:
establishing a communication session between a computer, a support device, and a user device, the communication session including real-time communication between the support device and the user device;
receiving an image of equipment sent from the user device;
providing a model of the equipment in the image;
receiving an annotation and a user-selected position for the image from the support device; and
transmitting the annotation to the user device for presentation on the image at the user-selected position, the user-selected position set in relation to the model,
wherein the model comprises a 3D mesh that is overlayed on the image, and
the annotation is anchored to the 3D mesh.