Patent ID: 11902114
Assignee: nan
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 10:
11. A method for predicting and reducing subscriber churn on a computer network, the method comprising:
retrieving traffic flow data for a subscriber of the computer network;
determining at least one subscriber metric from the traffic flow data;
analyzing the at least one subscriber metric with a model for predicting subscriber churn;
determining whether the at least one subscriber metric includes data points to be condensed;
determining at least one systemic feature associated with the at least one subscriber, wherein the at least one systemic feature is based on an access network used by the computer network;
predicting whether the subscriber will churn during a predetermined churn period, based on the at least one subscriber metric and the at least one systemic feature and a relationship between the at least one subscriber metric, the subscriber quality of experience and the at least one systemic feature; and
if the subscriber is predicted to churn, providing a traffic action on the traffic flow for the subscriber;
otherwise allowing the subscriber's traffic flow to continue without action.