Patent ID: 11915197
Assignee: ASSURANT, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 2:
3. A system comprising one or more processing circuitries configured to cause the system to at least:
generate a transmittable deliverable component comprising a targeted fulfillment engine;
cause, via computer executable download instructions, a first plurality of mobile devices to each download a respective copy of the transmittable deliverable component comprising the targeted fulfillment engine to instantiate the targeted fulfillment engine locally on each respective mobile device of the first plurality of mobile devices, wherein each targeted fulfillment engine comprises a predictive model;
generate, via each respective mobile device of the first plurality of mobile devices, usage pattern data associated with the respective mobile devices of the first plurality of mobile devices including first usage pattern data for a first mobile device of the first plurality of mobile devices and second usage pattern data for a second mobile device of the first plurality of mobile devices, wherein the usage pattern data comprises user activity data captured on each respective mobile device of the first plurality of mobile devices;
automatically input, via the transmittable deliverable component, each of the usage pattern data for each respective mobile device into the predictive model of the targeted fulfillment engine instantiated locally on the respective mobile devices of the first plurality of mobile devices;
gather second usage pattern data associated with a second plurality of mobile devices, the second usage pattern data defining known usage patterns;
for each respective mobile device of the first plurality of mobile devices, generate, via processing circuitry on the respective mobile devices, a unique output of the predictive model associated with the usage pattern data for each respective mobile device by comparing the usage pattern data for each respective mobile device with the second usage pattern data defining the known usage patterns to determine a degradation information associated with the respective mobile device including a first degradation information associated with the first mobile device and a second degradation information associated with the second mobile device, wherein at least a portion of the unique outputs are generated locally without network access;
receive claim information associated with a subscriber associated with the first mobile device, the claim information indicative of a claim associated with a wireless device protection program;
detect a mechanical breakdown or accidental damage of the first mobile device of the first plurality of mobile devices;
employ the predictive model to determine a plurality of options for fulfillment of the claim, the predictive model defining a weighted value for each option, wherein the plurality of options comprises an upgrade resolution;
programmatically generate the upgrade resolution for resolving the mechanical breakdown or accidental damage, wherein programmatically generating the upgrade resolution comprises detecting an incompatibility in the first degradation information comprising an incompatibility between the first usage pattern data and a life status of the first mobile device based on a device model of the first mobile device;
present, to a first user of the first mobile device, the upgrade resolution based on the incompatibility associated with the first mobile device;
receive a selection, via an interface, of the upgrade resolution;
receive second claim information associated with a second subscriber associated with the second mobile device of the first plurality of devices;
detect a second mechanical breakdown or second accidental damage of the second mobile device of the first plurality of mobile devices;
programmatically generate a second resolution for resolving the second mechanical breakdown or second accidental damage, wherein the second resolution comprises instructions to issue a first refurbished mobile device to the second subscriber based on a compatibility of the second usage pattern data and a life status of the first refurbished mobile device;
present, to a second user of the second mobile device, the second resolution associated with the second mobile device and first refurbished mobile device;
receive a second selection, via a second interface, of the second resolution;
fulfill the upgrade resolution for the first user based on the selection; and
fulfill the second resolution for the second user based on the second selection.