Patent ID: 11972396
Assignee: DIGITAL SEAT MEDIA, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC B  G  H

Claim 0:
1. A method for reporting an occurrence of an issue relating to a point of interest in a business comprising:
a. in response to receiving a request to report the issue from a guest mobile device that has scanned a tag located on or near the point of interest, using a unique tag identifier received with the request to locate a database record corresponding to the point of interest, the guest mobile device having received the unique tag identifier from the tag that was scanned;
b. updating the database record to reflect that the issue was reported by the guest mobile device;
c. generating and sending a notice to an employee device to resolve the issue, the employee device belonging to an employee identified as able to address the issue that was reported wherein the notice comprises a link to the issue, wherein login can be generated from the notice and the database record updated from the same notice;
d. receiving a communication from the employee device that the issue is resolved; and
e. updating the database record corresponding to the point of interest to reflect that the issue is resolved.