Patent ID: 11968164
Assignee: A'S CHILD INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 10:
11. An apparatus for supporting consultations using a social networking service (SNS), the apparatus comprising one or more computers configured to:
detect that a new consultation has occurred or may occur based on communication with a client terminal via the SNS,
transmit a set of pre-consultation questions to the client terminal after the detection via the SNS, the set of pre-consultation questions being a plurality of hierarchical questions,
receive one or more answers to the set f pre-consultation questions from the client terminal via the SNS,
provide a category to consultation contents of the consultation, the category being determined based on one or more answers, and
transmit a psychological test to the client terminal before transmission of the set of pre-consultation questions.