Patent ID: 11861565
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 10:
11. A server configured to:
convert an audio message to a text utilizing a speech recognition algorithm, wherein the audio message is received from an electronic device associated with a customer;
parse, utilizing a natural language processing algorithm, the text of the audio message to identify a service request regarding a second electronic device operated by the customer;
retrieve, a plurality of attributes of the second electronic device by connecting with the second electronic device;
determine, by executing an artificial intelligence model, an urgency of the service request based on the plurality of attributes of the second electronic device;
identify one or more providers to handle the service request based on the service request and the urgency transmit an electronic message to the electronic device comprising the one or more provideres ranked based on a matching score of each provider; and
generate, upon receiving a selected provider, an appointment for the service request in a calendar application of the customer.