Patent ID: 11962560
Assignee: ACTIANCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method comprising:
receiving, via at least one computing device, at least one first communication sent using a first communication modality;
receiving, via the at least one computing device, at least one second communication sent using a second communication modality;
determining, via the at least one computing device, that the at least one first communication and the at least one second communication correspond to a single interaction;
generating, via the at least one computing device, a communication object for the single interaction in the form of an interaction transcript model, the communication object comprising a plurality of historical communications in a particular structure consistent across communication modalities from the at least one first communication and the at least one second communication;
determining, via the at least one computing device, a plurality of contexts for the single interaction from the communication object;
storing, via the at least one computing device, the communication object in a database among a plurality of communication objects; and
retrieving, via the at least one computing device, the communication object in response to a search request based on the plurality of contexts.