Patent ID: 11876668
Assignee: THE ANTHEM COMPANIES, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A computer-implemented method of communication channel failover between disparate communication providers, the method comprising:
at a communication application hosting server:
while hosting a communication application between a first user at a first user device and a second user at a second user device:
initiating establishing a first communication channel between the first user device and the second user device, wherein the first communication channel is provided by a first communication channel provider; wherein the first communication channel provider is one of a plurality of disparate communication channel providers;
receiving a failure to connect signal from the first user;
in response to receiving the failure to connect signal:
for each of a plurality of disparate communication channel providers that provide additional communication channels to the communication application hosting server, determining whether a second communication channel provided by a second communication channel provider of the plurality of disparate communication channel providers meets a failover criteria;

in response to determining that the second communication channel provided by the second communication channel provider meets the failover criteria, redirecting the first user device and the second user device to second communication channel provided by the second communication channel provider.