Patent ID: 11960517
Assignee: ADOBE INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 9:
10. A system comprising:
at least one computer memory device comprising:
a cross-platform language processing model, and
a plurality of platform-specific configurations corresponding to a plurality of software platforms and referencing a plurality of registered intents; and
one or more servers configured to cause the system to:
register the plurality of software platforms to identify intents corresponding to the plurality of software platforms by training the cross-platform language processing model with:
a first set of previous digital text queries for a first software platform, a first set of ground truth intents for the first software platform, and a first set of platform-specific configurations for the first software platform; and
a second set of previous digital text queries for a second software platform, a second set of ground truth intents for the second software platform, and a second set of platform-specific configurations for the second software platform;

receive, via a query interface of a software platform of a client device, a digital text query for information;
utilize the cross-platform language processing model trained for the plurality of software platforms to determine at least one intent from the digital text query;
select, utilizing the at least one intent, a subset of platform-specific configurations for a subset of software platforms from the plurality of platform-specific configurations corresponding to the plurality of software platforms;
identify a plurality of response rendition types from the subset of platform-specific configurations based on the at least one intent;
generate, utilizing the at least one intent and the plurality of platform-specific configurations, a plurality of platform-specific requests for transmission to the subset of software platforms; and
generate, from a plurality of responses to the plurality of platform-specific requests, a response to the digital text query by combining the plurality of responses to the plurality of platform-specific requests and the plurality of response rendition types.