Patent ID: 11889124
Assignee: ENSEO, LLC
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 7:
8. A system for operating a hospitality establishment having a plurality of rooms, the system comprising:
a programming interface configured to communicate with a processor and non-transitory memory disposed in an interconnected busing architecture, the processor being communicatively disposed with a screen; and
the programming interface including non-transitory memory accessible to the processor, then non-transitory memory including processor-executable instructions that, when executed, cause the system to:
generate by a set-top box, upon request, a housekeeping interactive portal providing a first interactive icon and a second interactive icon, the first interactive icon furnishing an informational job aid to ensure completion of each housekeeper's tasks, the second interactive icon furnishing a maintenance request, the informational job aid including a first visual indication that a maintenance item works properly and a second visual indication that a maintenance item requires the maintenance request,
generate by the set-top box, upon request, a guest interactive portal providing the second interactive icon and a third interactive icon, the third interactive icon furnishing a housekeeping request, the third interactive icon being selected from the group consisting of do not disturb, make up room, additional towels, fresh linens, and turn-back service,
receive an interactive instruction relative to one of the first, second, and third interactive icons, and
send the interactive instruction to a server via the set-top box, the server determining the prioritization of the interactive instruction.