Patent ID: 11972221
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 1:
2. A method for generating dynamic conversational responses using machine learning models, the method comprising:
receiving a first user action, from a first user, during a conversational interaction with a user interface;
determining a first user interface position of the first user action in the user interface;
retrieving metadata related to the first user interface position;
monitoring for a second user action during the conversational interaction with the user interface;
while monitoring for the second user action, determining a first length of time since the first user action;
generating a first feature input based on the first user action, the metadata, and the first length of time;
inputting the first feature input into a first machine learning model, wherein the first machine learning model is trained to determine predetermined numbers of dynamic conversational responses and select subsets of dynamic conversational responses;
selecting a subset of dynamic conversational responses from a plurality of dynamic conversational responses, wherein a number of dynamic conversational responses in the subset match a predetermined number, and wherein each dynamic conversational response in the subset corresponds to the first user action, the second user action, and the first length of time; and
simultaneously generating, at the user interface, the subset.