Patent ID: 11955113
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. A system comprising a first artificial intelligence (AI) entity having a processor, memory, and computer executable instructions when implemented by the processor takes the following steps:
provide the AI entity with a recording of a conversation between a caller and at least one electronic call center;
accurately recognize from the recording that an offer of terms to an agreement has been made by one of caller or the at least one electronic call center, wherein the one of the caller or the at least one electronic call center defines a first party;
accurately recognize from the recording that an acceptance of the terms to the agreement has been made by the other of the caller or the electronic call center, wherein the other of the caller or the at least one electronic call center defines a second party;
accurately recognize from the recording that an exchange of consideration has occurred between the first party and the second party;
identify portions of the recording that comprise the offer from the first party, the acceptance of the terms of the agreement by the second party, and the exchange of the consideration;
capture metadata to identify the conversation; and
store the metadata and the portions of the recording in a searchable database.