Patent ID: 11935293
Assignee: CAREAR HOLDINGS LLC
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 20:
21. A method for providing equipment support, comprising:
establishing a communication session between a computer, a support device, and a user device, the communication session including one or more of real-time audio communication or real-time video communication between the support device and the user device;
receiving an image of equipment from the user device;
identifying a 3D mesh for the equipment based on contents of the one or more of real-time audio communication or real-time video communication;
transmitting, via the communication session, the 3D mesh for overlay on the image at the support device;
receiving, from the support device, an annotation and a user-selected position on the image for the annotation;
transmitting, via the communication session, the annotation and the 3D mesh to the user device for presentation on the image at the user-selected position, the annotation anchored to the 3D mesh; and
transmitting, via the communication session, audio or video instructional information related to the equipment and referencing at least the annotation.