Patent ID: 11902852
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A system comprising:
a support database associated with a service vendor, the support database configured to store vendor data associated with the service vendor;
a service database associated with a service technician associated with the service vendor, the service database configured to store personnel data associated with the service technician; and
a processor, communicatively coupled to the database and configured to perform operations comprising:
determining, from location data provided by a service device associated with the service technician, that the service technician has been dispatched to a first location of a first user, wherein the first user is a customer requesting service from the service vendor;
creating a first geofence and a second geofence, wherein the first geofence and the second geofence are stored within the support database, and wherein the second geofence is within the first geofence;
determining, from the location data, that the service device is within the first geofence;
providing a tracking link to a first user device of the first user, wherein the tracking link is configured to provide a location of the service technician within a first area based on settings indicated by the personnel data stored within the service database;
determining, from the location data, that the service device is within the first geofence and the second geofence;
in response to the determining that the service device is within the first geofence and the second geofence, deleting the first geofence; and
providing an on-site notification to the first user device.