Patent ID: 11930120
Assignee: CAPITAL ONE SERVICES, LLC
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A method, comprising:
receiving, by a server, a phone call from a client device;
generating, by the server, a uniform resource locator (URL) comprising a session identifier as a parameter;
associating, by the server, the session identifier with an account;
transmitting, by the server, the URL to the client device;
receiving, by the server from a web browser of the client device, a request comprising the URL and a cookie comprising a hash value;
determining, by the server, that the session identifier of the URL of the request matches the session identifier associated with the account and the hash value matches a hash value associated with the account;
transmitting, by the server to the web browser, a web page associated with the URL;
receiving, by the server from the web page in the web browser, a cryptogram;
decrypting, by the server based on the determination that hash value matches the hash value associated with the account, the cryptogram;
authenticating, by the server based on the decryption of the cryptogram and the determination that the session identifier of the URL matches the session identifier associated with the account, the account for the phone call; and
providing, by the server based on the authentication of the account, one or more attributes of the account to a graphical user interface displayed on an agent system assigned to the phone call.