Patent ID: 11900942
Assignee: INTERACTIVE MEDIA S.P.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 8:
9. The method of claim 7, wherein said method further automatically corrects for any of error conditions, call transfers, or terminations, said method further comprising:
a) when said chatbot output text message is delayed beyond a chatbot response time threshold, automatically substitute a chatbot delayed replacement message for said chatbot output text message;
b) when said user audio speech content is delayed beyond a user speech delay time threshold, automatically output an unexpected user pause audio file to said user;
c) when audio noise is detected in said user audio speech content, and said user audio speech content cannot be interpreted, automatically output a line noise warning audio file to said user;
d) when said chatbot transfers operation to a human agent, automatically output a call transfer audio file to said user;
e) when said chatbot terminates its connection, automatically output a call termination audio file to said user.