Patent ID: 11935540
Assignee: SORENSON IP HOLDINGS, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 9:
10. A method comprising:
obtaining, at a system, first audio data during a communication session; and
selecting, automatically and independently by the system based on one or more features of the communication session and an availability of a plurality of first transcription units, a transcription unit of a plurality of second transcription units instead of one of the plurality of first transcription units to generate a transcription of the first audio data, wherein the plurality of first transcription units use a first process to generate transcripts and the plurality of second transcription units use a second process to generate transcripts that is different than the first process, wherein the availability of the plurality of first transcription units indicates that a number of the plurality of first transcription units that are idle and available to generate transcriptions of audio is below or estimated to be below a threshold.