Patent ID: 11860878
Assignee: FANUC CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 18:
19. A relay device which relays inquiries related to an industrial machine or an industrial device made by an inquiry unit that is a terminal device of a user of at least a machine tool or an industrial robot to inquiry a plurality of inquiry center systems of suppliers including a supplier of at least the machine tool or the industrial robot, the relay device comprising:
a communication unit which communicates between the inquiry unit and the inquiry center systems; and
a selection unit which selects an inquiry center system among the plurality of inquiry center systems based on first identification information attached to at least the machine tool or the industrial robot and second identification information including at least an inquiry history related to at least the machine tool or the industrial robot stored in a storage unit,
wherein the communication unit connects together the inquiry unit and the inquiry center system selected by the selection unit.