Patent ID: 11967314
Assignee: CAPITAL ONE SERVICES, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 3:
4. A method comprising:
receiving a textual transcript of a meeting, wherein the textual transcript comprises a plurality of utterances for a plurality of users attending the meeting;
selecting a first utterance of the plurality of utterances;
determining, for the first utterance of the plurality of utterances, a user of the plurality of users associated with the first utterance;
selecting, from a plurality of machine learning models associated with the plurality of users, a first machine learning model associated with the user, wherein each machine learning model was trained, using a training set of utterances of a corresponding user, to determine a corresponding tone associated with a particular utterance;
inputting utterance data associated with the first utterance into the first machine learning model to obtain a tone associated with the first utterance, wherein the utterance data comprises voice characteristics associated with the first utterance and textual data of the first utterance;
modifying a contextual transcript comprising an entry for the first utterance with the tone associated with the first utterance;
determining, using a second machine learning model, that the first utterance is a response to a previous utterance;
identifying a speaker of the previous utterance; and
modifying the contextual transcript to include the speaker of the previous utterance as a direction of the first utterance.