Patent ID: 11888793
Assignee: OPEN TEXT HOLDINGS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A system for communication management and delivery, comprising:
a communication generator component;
a communication flow engine coupled to the communication generator component, the communication flow engine executing a preexisting communication flow model and sending a request to the communication generator component to generate a runtime communication;
a communication delivery tracker coupled to the communication generator component, the communication delivery tracker further coupled to an enterprise tool integrator that integrates a set of enterprise tools and receives enterprise events from the enterprise tools, the enterprise tool integrator forwarding the enterprise events to the communication delivery tracker;
an external system output connector coupled to the communication generator component and an internal system output connector coupled to the communication generator component;
the communication generator component generating the runtime communication based on a set of parameters received from a data platform coupled to the communication generator component and the enterprise events forwarded from the communication delivery tracker; and
the runtime communication comprising at least one of:
an external system communication sent to an external system via the external system output connector; and
an internal system communication sent to an internal system via the internal system output connector.