Patent ID: 11915321
Assignee: ALLSTATE INSURANCE COMPANY
Field: Audio-visual technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 16:
17. An apparatus comprising:
a processor; and
a memory storing computer-readable instructions that, when executed by the processor, cause the processor to execute an automated claims process comprising:
transmitting instructions to a mobile device to capture images related to a damage of an insured item;
receiving, from the mobile device, a plurality of captured images related to damage of the insured item;
processing the plurality of sets of image data to determine whether the plurality of sets of image data satisfies at least one objective criterion indicating suitability of the plurality of captured images;
determining that a set of images of the plurality of captured images satisfies the at least one objective criterion;
based on determining a first image of the plurality of captured images does not satisfy the at least one objective criterion, transmitting instructions to the mobile device to provide an audio description of the damage to the insured item as the first image of the plurality of captured images does not satisfy the at least one objective criterion;
receiving, from the mobile device, a captured audio file related to the damage of the insured item;
processing the captured audio file to generate a first set of text data corresponding to the captured audio file;
generating, based on the first set of text data, a replacement image corresponding to the captured audio file; and
responsive to a determination that the replacement image satisfies the at least one objective criterion, transmitting an indication that the set of images and the first set of text data satisfy criteria that, when satisfied, indicate that the set of images and the first set of text data is acceptable to determine a cost estimate associated with the damage to the damaged object.