Patent ID: 11930133
Assignee: VERIZON PATENT AND LICENSING INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A method, comprising:
determining, by a device, that a failure occurred in an emergency call between a public-safety answering point (PSAP) and a first user device associated with an emergency caller;
identifying, by the device and based on determining the failure, one of a first option, a second option, or a third option for redirecting an emergency callback to a contact of the emergency caller;
providing, by the device, to the PSAP, and when the first option is identified, an announcement associated with redirecting the emergency callback;
causing, by the device, based on receiving an indication associated with completion of the announcement, and when the first option is identified, the emergency callback to be redirected to a second user device associated with the contact of the emergency caller; and
causing, by the device and when the first option is identified, a bearer path to be established between the PSAP and the second user device for the emergency callback.