Patent ID: 11882193
Assignee: BANK OF AMERICA CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 2:
3. The system of claim 2, wherein:
the resource information of the first resource includes a first service-type capability and a first resource availability range;
the resource information of the second resource includes a second service-type capability and a second resource availability range;
the parsed first user preference includes a first user availability and a first service-type;
the parsed second user preference includes a second user availability and a second service-type;
the queue management processor is further configured to:
compare the first user availability and the first service type of the first user device with the first service type capability of the first resource device and the first resource availability range;
assign the first user device to the first resource device based on the first comparison;
compare the second user availability and the second service type of the second user with the second service type capability of the second resource and the second resource availability range; and
assign the second user device to the second resource device based on the second comparison.