Patent ID: 11922286
Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A system comprising:
one or more processors; and
one or more memories storing instructions that, when executed by the one or more processors, cause the system to perform a process of training an auto-suggest model of recurrent neural networks, the process comprising:
receiving an input from a user via a user device;
obtaining a combined vector based on concatenating of a first vector and a second vector associated with the input,
wherein the first vector indicates a predicted next character to follow the input based on a string of characters in the input, and
wherein the second vector indicates a predicted next word to follow the input based on one or more words in the input;

inputting, via the auto-suggest model, the combined vector into at least one mathematical function to generate an output,
wherein the output includes an index value that indicates a location of an output solution for the input in a predetermined array of solutions;

selecting the output solution located at the index value, wherein the output solution includes a prediction of information requested via the user device;
sending the output solution to the user device;
receiving a response from the user device based on the output solution,
wherein the response indicates the user either selected the output solution or did not select the output solution; and

training the auto-suggest model by adjusting location sequencing of output solutions to the input based on the response from the user.