Patent ID: 11922495
Assignee: BLOCK, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 16:
17. One or more non-transitory computer-readable media storing instructions that, when executed by one or more processors of a payment service, cause the one or more processors to perform operations comprising:
determining, at the payment service, signals associated with previously denied lending queries, wherein each signal is associated with a value of a risk metric and an indication of whether the signal increases or decreases a corresponding risk metric;
training, at a training component of the payment service, a model to generate output signals for new lending queries, wherein each respective output signal indicates (i) that a new lending query is approved or (ii) that the new lending query is denied and one or more respective reasons why the new lending query is denied;
receiving, at the payment service, a lending query from a user of the payment service, the lending query comprising a request to obtain funds for purchasing an item offered by a seller;
applying, at the payment service, the model to the lending query to obtain an indication that the lending query is denied and a reason for declining the lending query, wherein the lending query and an indication of a decision to decline the lending query are provided to the training component for updating the model;
sending, from the payment service and for presentation on a user device of the user, (i) adverse action data indicating that the lending query is denied and the reason for denying the lending query, and (ii) recommendation data indicating one or more actionable recommendations for modifying a particular risk metric associated with a particular signal;
monitoring, at the payment service and after the lending query is denied, interaction data indicative of interactions of at least the user and a payment application, provided by the payment service, executing on the user device; and
determining, at the payment service, one or more additional indications regarding one or more additional lending queries based at least in part on the model and the interaction data.