Patent ID: 11943388
Assignee: CAPITAL ONE SERVICES, LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 18:
19. A contact generator system, comprising:
a non-transitory computer readable medium storing data and instructions;
a processor in connection with the non-transitory computer readable medium, the processor configured to:
receive, from a plurality of data sources, activity data associated with an entity, wherein the activity data comprises transaction data, internet usage data, or both;
extrapolate, based on the activity data, contactability data including both contactable times and channels and non-contactable times and channels;
filter the contactability data to remove conflicting contactability data indicating that the entity is both contactable and noncontactable at a same period of time;
calculate, based on the filtered contactability data, a plurality of probabilities that the entity will be available for contact at a respective specified time and via one or more communication channels;
receive a contactability profile of the entity, the contactability profile including a block of time indicating a calculated probability that the entity will be available at a specified time and via a specified channel;
schedule a contact via the specified channel during the block of time provided in the contactability profile;
initiate the contact using contact information provided in the contactability profile during the block of time;
detect that the contact is responded to by the entity; and
connect a user to the responded contact.