Patent ID: 11916867
Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC G  H

Claim 19:
20. A computer implemented method for intelligent message routing implemented using at least one processor, the method comprising:
storing, in one or more storage devices, a plurality of transmission rules for transmitting messages;
receiving a message to be transmitted to a participant, wherein the message includes a conversation identifier signifying a conversation with the participant;
determining a first channel to transmit the message to a computer device associated with the participant;
storing the conversation identifier prior to transmission of the message;
transmitting the message over the first channel;
subsequent to the transmission of the message, receiving a response from the computer device associated with the participant via the first channel; and
associating the response from the participant with the conversation identifier of the message.