Patent ID: 11943194
Assignee: FANUC CORPORATION
Field: Digital communication (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 4:
5. A message exchanging method of exchanging messages between members belonging to any group, using an SNS group function, the message exchanging method being executed by a computer including a storage unit that stores the messages exchanged between all of the members and comprising:
an item setting step of setting items for classifying the messages exchanged between all of the members belonging to the group, wherein the items are set in advance and the items are commonly used for messages sent by all of the members of the group, wherein the item setting step further includes a step of setting the tag, which is used for further classifying the message exchanged for each of the items, and a step of setting a stamp used to evaluate the message;
a message exchange step of exchanging all of the messages between members according to the items set in the item setting step; and
an item-specific message management step of storing, for each of the items, all of the messages exchanged for each of the items for classifying the messages in the storage unit,
wherein the messages include, for each of the items, question messages, one or more response messages to each of the question messages, and one or more evaluation messages with regard to a quality of contents of each of the response messages, whereby knowledge about an appropriate response or an inappropriate response can be generated, for each of the items, based on the evaluation messages comprehensively collected for the response messages.