Patent ID: 11943393
Assignee: VALUE-ADDED COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A call management system, comprising:
one or more databases that store call restrictions associated with an inmate of a correction facility and recorded messages;
a telephone instrument associated with the inmate; and
a control platform configured to:
receive a call from an external party directed to the inmate;
determine that the inmate is unavailable;
direct the external party to leave a voice message for the inmate;
receive the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
store the voice message and the call notification flag in the one or more databases;
perform security analysis on the voice message;
in response to the voice message satisfying the security analysis, notifying the inmate via the telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the one or more databases;
transmitting a notification to the external party in response to the inmate retrieving the voice message from the one or more databases;
receive an outgoing call from the inmate to the external party;
detect that the outgoing call was not answered by the external party; and
transmit, in response to the detecting, a missed call notification to the external party based on the call notification flag.