Patent ID: 11861658
Assignee: CAPITAL ONE SERVICES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. A system for facilitating reward redemption, comprising:
a non-transitory storage medium storing instructions; and
a processor in communication with the non-transitory storage medium, the processor, when executing the instructions, is configured to:
calculate an individualized dynamically adjusted threshold, the individualized dynamically adjusted threshold indicating a threshold quantity of reward units held within a predetermined period of time in order to participate in a reward redemption program, wherein a reward is associated with a reward account, the reward includes reward units in a form of reward points or reward miles, and a balance of reward units are maintained in the reward account;
identify at least one customer of a plurality of customers that meets the individualized dynamically adjusted threshold by searching at least one database comprising account information of each customer of the plurality of customers and by determining whether respective reward units associated with each customer of the plurality of customers will expire within a predetermined period of time, and the individualized dynamically adjusted threshold being adjusted based on one or more types of customer transaction information, wherein the at least one database comprising transaction history archive information corresponding to one or more patterns of transaction activity of the identified at least one customer;

determine a probability of acceptance by the identified at least one customer based on the transaction history archive information of the at least one customer;
adjust a reward redemption offer based on the probability of acceptance;
send the reward redemption offer to the identified at least one customer;
receive a response indicating an acceptance by the identified at least one customer of the reward redemption offer; and
update account information of the identified at least one customer based on the reward redemption offer and the received response.