Patent ID: 11882243
Assignee: 8X8, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 16:
17. A method comprising:
effecting data communications over one or more wide-band networks, via a data-communications system including a data communications server configured to interface with remotely-situated client entities, to provide data-communications services from the data-communications system and to the remotely-situated client entities and to function, on behalf of at least one of the remotely-situated client entities, as a private branch exchange (PBX) for data communications routing on behalf of said at least one of the remotely-situated client entities by processing the data communications according to instructions specific to said at least one of the remotely-situated client entities;
assessing, via an analytics server, information concerning the data communications; and

via communications and data-processing circuitry,
sending communications event messages to the analytics server, in response to the data communications server receiving incoming data communications from at least one user device having audio-communication circuitry, wherein the communications event messages correspond to communications routed by the data communications server;
receiving, from the analytics server, communications summary metrics that relate to the communications event messages, wherein the communications summary metrics include characterizations of the communications routed by the data communications server via a plurality of call-related parameters;
modifying, in response to the communications summary metrics, a set of data that specifies graphical menu options for functions supported by the data communications server;
causing, in response to an indication of a selection of one of the graphical menu options, a communications transfer for an incoming communication; and
providing, based upon the communications summary metrics, predictive information concerning the data communications and the communications event messages.