Patent ID: 11935540
Assignee: SORENSON IP HOLDINGS, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method comprising
obtaining, at a system, first audio data during a first communication session that includes a device and a second device;
selecting, automatically and independently by the system based on a first number of a plurality of first transcription units that are available, one of the plurality of first transcription units instead of one of a plurality of second transcription units to generate a transcription of the first audio data to direct to the device, wherein the plurality of first transcription units use a first process to generate transcripts and the plurality of second transcription units use a second process to generate transcripts that is different than the first process;
obtaining, by the system, second audio data during a second communication session that includes the device and that is different from the first communication session; and
selecting, automatically and independently by the system based on one or more features of the second communication session, the one or more features including the second device being associated with a business and a second number of the plurality of first transcription units that are available, one of the plurality of second transcription units instead of one of the plurality of first transcription units to generate a transcription of the second audio data to direct to the device.