Patent ID: 11929893
Assignee: DELL PRODUCTS L.P.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 18:
19. An information handling system, comprising:
a memory to store code; and
a processor to execute the code to instantiate a hardware configuration generator to generate a plurality of platform configurations, the hardware configuration generator configured to:
provide a ranked list of the platform configurations;
receive platform customer service request information, the customer service request information including information that correlates a number of each of a plurality of part numbers purchased by each of a plurality of customers with a number of service requests for each part number received by each of the customers;
provide a ranked list of part numbers associated with the platform configurations based upon the customer service request information; and
modify the ranked list of platform configurations based upon the ranked list of part numbers, the ranked list of platforms being determined as a set of system total scores for each platform, the system total score for each platform being determined as:
Stot=(WNUDD*SNUDD)+(Wcomp*Scomp)+(Wcom*Scom)+(WAS*SAS)+(WCIP*SCIP), where Stot is a system total score, WNUDD is a New, Unique, Distinct, and Difficult (NUDD) element list weight, SNUDD is a NUDD score, Wcomp is a component weight, Scomp is a component score, Wcom is a commodities weight, Scom is a commodities score, WAS is an as-shipped weight, SAS is an as-shipped score, WCIP is an component issue priority weight, and SCIP is a component issue priority score.