Patent ID: 11860648
Assignee: DAIKIN INDUSTRIES, LTD.
Field: Control (Instruments)
Classification: CPC F  G  H | IPC G

Claim 0:
1. A device management system comprising:
a device information transmitting apparatus including a processor and a memory, the device information transmitting apparatus being configured to collect information about a device; and
a management apparatus including a processor and a memory, the management apparatus being configured to communicate with the device information transmitting apparatus via a communication network,
at least one of the management apparatus and the device information transmitting apparatus being configured to
receive an anomaly state of the device, and
designate, in accordance with the received anomaly state, first information to be used to identify a cause of the anomaly state of the device,

the management apparatus being configured to transmit a first information request signal to the device information transmitting apparatus in order to request transmission of the first information,
the device information transmitting apparatus being configured to transmit the first information to the management apparatus in response to the first information request signal,
the device information transmitting apparatus being further configured to transmit operation information specifying an operation state of the device to the management apparatus at a predetermined timing, and
the management apparatus being further configured to store the operation information that has been acquired, and transmit the first information request signal to the device information transmitting apparatus in a case in which an anomaly cause is not identifiable based on the operation information.