Patent ID: 11922531
Assignee: FORD GLOBAL TECHNOLOGIES, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method, the method comprising:
receiving, by a server and from a first telecommunications device, a first message, wherein the first message is a first short messaging service (SMS) message, the first message including a transportation request corresponding to a journey between a first location and a second location at a specified time;
converting, by the server, the first message into a different format using at least one of: automatic speech recognition (ASR), natural language understanding (NLU), a context interpreter, and a natural language generator;
comparing the first message to a template stored in memory;
determining, based on the comparison between the first message and the template, information associated with the transportation request including at least the first location and second location;
determining, through an identification process, whether a minimum amount of information for the journey is determinable from the transportation request, wherein the identification process comprises parsing words or phrases, truncating words, or identifying relevant portions of the first message;
sending a second message to the first telecommunications device requesting clarification of a portion of the information for the journey when the minimum amount of information is not determinable from the request;
receiving, from the first telecommunications device, a third message clarifying the portion of the information;
determining the second location from the first message based on a pre-determined code or tag included within the first message;
determining a transportation option for providing the transportation request; and
transmitting a fourth message to the first telecommunications device including information for the determined transportation option.