Patent ID: 11968197
Assignee: PAYPAL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC H

Claim 7:
8. A method, comprising:
receiving an indication of a request for service that has been initiated by a user in a chat session within an application executed by a client device, wherein the request for service involves an authentication that is to be completed, once initiated, within a particular period of time; and
upon receiving the indication of the request for service, storing an initial determination regarding an authentication type to be initiated for authenticating the user; and
initiating authentication of the user in response to:
determining that a chat representative is available to process the request for service; and
after the determining, detecting engagement with the user, wherein the engagement relates to the request for service; and
upon detecting engagement of the user, making a final determination of the authentication type for authenticating the user.