Patent ID: 11900326
Assignee: JAE HUN CHOI
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. An apparatus for managing a business strategy map for providing internal customer satisfaction, the apparatus comprising:
a strategy map memory unit configured to comprise a business chat message region for at least one business chat message, a business object link region for a business object link included in the business chat message that is included in a business chat room and used to access a business object which includes a business message and in which a business provider and a business recipient have been defined, and a business object region for the business object comprising a business message and a business deadline written by the business provider and a business state indicative of a business processing stage of the business recipient;
a business processor configured to:
provide a specific business object through a specific business chat message that is generated from the business chat room and corresponds to the business object link within the business object link region associated with a corresponding business chat room;
receive the business recipient through a request from a user terminal and set the specific business chat message as the business object;
provide the business chat message within the business chat room;
identify, in a process of providing the business chat message, whether the business object link is included in the business chat message or whether the business chat message is a common message; and
provide, based on the identification of the business object link being included in the business chat message, the business chat room with the business message included within the business object accessed by the business object link,

wherein the strategy map memory unit is implemented via at least one processor.