Patent ID: 11943414
Assignee: TOSHIBA TEC KABUSHIKI KAISHA
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H | IPC H

Claim 10:
11. An information processing apparatus comprising:
a memory that stores sound information of a plurality of sounds output from parts of an image processing apparatus when malfunctioning, each of the sounds being associated with a timing of the malfunctioning;
a network interface configured to communicate with the image processing apparatus; and
a processor configured to:
acquire an inquiry indicating a first part of the image processing apparatus and a first timing of malfunction of the first part from the image processing apparatus via the network interface,
search the memory for one or more first sounds that are associated with the first part and the first timing, and
control the network interface to transmit, to the image processing apparatus, the sound information of the first sounds to be included in error information generated by the image processing apparatus.