Patent ID: 11861316
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A computer implemented method for implementing a virtual assistant that emulates human-to-human interaction, comprising:
receiving a query at the virtual assistant;
identifying at least one segment identifier within the query for separating different parts of the query;
using the at least one segment identifier, parsing the query into segments that represent at least one intent of the query;
forming multiple hypothesis pairs of the segments, wherein the hypothesis pairs comprise respective segments comprising the different parts of the query, wherein the respective segments further comprise respective positions in the query relative to the at least one segment identifier;
calculating confidence scores for the query and the respective segments of the multiple hypothesis pairs, wherein the confidence scores indicate a likelihood that the query and the respective segments contain a primary intent to elicit a response from the virtual assistant;
identifying, within selected hypothesis pairs, a minimum confidence score for an identified segment having one of the respective positions in the query compared to a higher confidence score for another segment in a different respective position in the query; and
for the selected hypothesis pairs, labeling the respective segments having the minimum confidence scores as non-essential relational segments of the query.