Patent ID: 11948165
Assignee: BIDAH TECHNOLOGIES PTY LTD
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 11:
12. An apparatus for notifying a vendor of a customer request comprising:
a communication network receiver configured to receive, from a customer device via a communication network, a customer request for supply of a service which may be provided by any one of a plurality of vendors, each one of the plurality of vendors being a service supplier enabled to make an offer, via a vendor device in data communication with an application platform server via the communication network, to supply a service subject of the customer request, the customer request including customer identification data, geolocation data and at least one customer request criteria;
an application platform server including a processor configured to:
responsive to receiving the customer request retrieve customer information from a database based on the received customer identification data;
identify automatically a set of vendors suitable for providing the customer request from the plurality of vendors based geolocation of the vendor device relative to the customer device, and on one or more criteria of the customer request criteria;
retrieve vendor information for the set of vendors from the database;

for each of the set of vendors, determining a vendor compatibility score, the vendor compatibility score being dependent on the compatibility of the vendor to the customer request based on one or more customer request criterion from the customer request, customer information and vendor information;
for each of one of a subset of the set of vendors, the subset selected based on vendor compatibility score, generating an adaptive vendor pricing index based on the vendor compatibility scores, the customer request information and the retrieved customer information, which is used to determine an estimate a probability of the vendor being selected to provide the customer request at each one of at least one customer request reference price; and
a transmitter configured to transmit summary data of the customer request to the vendor device of each one of the subset of the set of vendors via the communication network,
wherein the customer request, provided to the vendor device of each one of the subset of vendors triggers operation of a timer on the vendor device of each one of the subset of vendors for responding to the customer request, and includes at least one customer request reference price, and the probability of the vendor being selected to provide the customer request at the customer request reference price, the probability of a vendor being selected is based at least in part on a customer score index, the customer score index being calculated based on a combination of a customer score and the customer information, and wherein the customer score is generated for the customer request based on the customer request criteria, system capabilities, and real time market metrics,
wherein the communication network receiver also receives one or more offers transmitted by the vendor devices, and the platform server,
wherein the transmitter also transmits to the customer device at least one offer price and vendor information relevant to the customer request
wherein the communication network receiver further receiving and providing to the processor any acceptance of offers transmitted by customer devices; and
wherein responsive to receiving by the platform server an acceptance of one offer transmitted by the customer device, the processor transmits via the transmitter an indication of acceptance of the offer to the vendor device of the accepted offer.