Patent ID: 11886160
Assignee: OMRON CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G  Y | IPC G

Claim 11:
12. A work support method comprising:
upon receipt of a signal indicating occurrence of a plurality of anomalies in a controller system of a production facility from the controller system, displaying, by an information processor communicable with the controller system, nature of the plurality of anomalies;
after displaying the nature of the plurality of anomalies, accepting, by the information processor and for each anomaly, an input operation for assignment of a worker who is to handle the anomaly among a plurality of workers;
upon acceptance of the input operation and based on the assignment, notifying, by the information processor, a terminal device used by the worker of nature of the anomaly to be handled by the worker;
upon acceptance of the nature of the anomaly from the information processor, displaying, by each of the plurality of terminal devices communicable with the information processor, contents of a remedy for the anomaly;
upon acceptance of an input operation for inputting progress information indicating progress of the remedy, transmitting the progress information to the information processor by each terminal device;
upon receipt of the progress information from the terminal device, displaying the progress information by the information processor;
after displaying the progress information, further accepting, by the information processor, an input operation for updating the assignment of a worker who is to handle each anomaly; and
based on the assignment updated, notifying, by the information processor, the terminal device used by the worker of the nature of the anomaly to be handled by the worker.