Patent ID: 11902478
Assignee: TOSHIBA TEC KABUSHIKI KAISHA
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A system comprising:
a user device comprising a network interface, a reader, and a first display; and
a server comprising:
a communication interface configured to communicate with the network interface of the user device and an information processing device that includes a second display; and
a first controller configured to:
receive, and store in a memory, a failure command relating to a failure of the information processing device;
generate a first screen command based on the failure command, the first screen command instructing the information processing device to generate a first screen including a symbol that is readable by the reader and text data indicating that the failure has occurred;
send the first screen command to the information processing device;
generate a second screen command based on the failure command, the second screen command instructing the user device to display a second screen on the first display, the second screen including failure content; and
send the second screen to the user device.