Patent ID: 11862172
Assignee: WELLS FARGO BANK, N.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 16:
17. A method comprising:
detecting, by one or more processors coupled to memory, a plurality of ambient sounds using a sound sensor of a user computing device;
extracting, by the one or more processors, voice inputs of a user from the plurality of ambient sounds captured using the sound sensor;
initiating, by the one or more processors, based on an analysis of the voice inputs, a live communication session between the user computing device and an advisor computing device;
detecting, by the one or more processors, a robo-advising transition trigger during the live communication session;
terminating, by the one or more processors, responsive to the robo-advising transition trigger, the live communication session; and
initiating, by the one or more processors, a robo-advising session after terminating the live communication session.