Patent ID: 11889025
Assignee: FONCLOUD, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 10:
11. A queuing system comprising:
a queuing calling system (QCS) for an organization to create a queue to talk to an agent of the organization;
a waiting party calling system configured to communicate with the QCS, during a call from a waiting party to a queuing party on a voice line; and
an independent calling system (ICS)), a third party not operated by the organization, to receive the call, in progress, between the waiting party and the queuing party on a voice line without participation by the waiting party, to receive a call-back number of the waiting party from a device, wherein the call-back number was entered from a visual interface presented on the device, to receive a decision from the waiting party to receive a call-back, rather than wait on hold, to initiate an agent leg call from the ICS to the QCS to hold a virtual spot for the waiting party; to initiate a waiting party leg call between the waiting party and the QCS, to bridge the waiting party leg call and the agent leg call, and to create a voice line connection between the waiting party and the QCS.