Patent ID: 11924159
Assignee: PAYPAL, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method comprising:
determining that a communication request from a user is received by a unified messaging system, the unified messaging system for managing communication between a plurality of response agents and a plurality of users;
determining an inquiry type out of a plurality of inquiry types for the communication request, the determined inquiry type at least indicating a certain communication platform from which the communication request was received;
routing, based on the determined inquiry type, the communication request to a certain response agent for handling of the communication request;
causing a unified agent messaging center interface to be displayed to the certain response agent that includes a plurality of communication platforms available for communicating with the user, the plurality of communication platforms including the certain communication platform used for the communication request;
generating a cryptographic block that records the communication request to a blockchain, the generated cryptographic block including at least a portion of the communication request; and
adding the generated cryptographic block to the blockchain, wherein the adding validates the at least a portion of the communication request, and wherein the adding includes:
storing the cryptographic block using a sidechain of the blockchain for the certain communication platform associated with the determined inquiry type.