Patent ID: 11971777
Assignee: DELL PRODUCTS L.P.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 8:
9. An electronic device, comprising:
a processing unit; and
a memory coupled to the processing unit and storing instructions, wherein the instructions, when executed by the processing unit, cause the electronic device to perform actions comprising:
determining, utilizing a first diagnosis model deployed in a storage system, whether a cause of a fault belongs to environmental factors;
determining, responsive to determining that the cause of the fault belongs to the environmental factors, whether the fault can be solved locally in the storage system; and
sending, responsive to determining that the fault cannot be solved locally in the storage system, the fault to a second diagnosis model, wherein the first diagnosis model is obtained by distilling the second diagnosis model;
wherein the second diagnosis model is deployed in a cloud and comprises a transformer-based model pretrained using a word-masking technique applied to a training corpus of service requests; and
wherein the first diagnosis model comprises a compacted version of the pre-trained transformer-based model.