Patent ID: 11876666
Assignee: 8X8, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 16:
17. A system including a data communications server having computer processing circuitry to isolate quality or termination issues in a data communications center which includes a plurality of communication devices, each of the plurality of communication devices including circuitry for communicating data, the system comprising:
a server to receive, from a plurality of endpoint devices of the plurality of communication devices communicatively coupled to the data communications server in the data communications center, endpoint data relating to data communications routed via the data communications server; and
computer processing circuitry to:
assess communication issues, including data communications quality and data communications termination issues, based on the endpoint data and on server data relating to the routed data communications; and
identify at least one zone among a plurality of zones of the data communications center associated with the communication issues based on the server data and the endpoint data, by iteratively analyzing the communications issues at different tiered levels of common failure aspects based on a tiered fault isolation process and an indication of at least one of: an inability to receive inbound data communications, an inability to initiate outbound data communications, and an inability to communicate a specific area code or region for data communications, and in response isolating the communication issues to the identified at least one zone.