Patent ID: 11972017
Assignee: VERINT AMERICAS INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 1:
2. The system of claim 1, wherein the SMS is further instructed to:
receive audio data, video data, and desktop data from the at least one audio recording device, the at least one video recording device, and the at least one CSR desktop device in real-time;
analyze the audio data, video data, and desktop data to create the current state for each audio data, video data, and desktop data based on identifying a change state for each audio data, video data, and desktop data using on the previous state for each audio data, video data, and desktop data;
transfer the current state and change state video data to the VAE;
transfer the current state and change state audio data to the AAE; and
transfer the current state and change state desktop data to the DAE.