Patent ID: 11966915
Assignee: BANK OF AMERICA CORPORATION
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 14:
15. A method for tracking and tagging communication using electronic non-fungible resources within a distributed network, the method comprising:
electronically receiving an indication of an entity-initiated communication to a user via a user input device;
triggering a communication tracking and tagging engine based on at least receiving the indication of the entity-initiated communication;
determining that the entity-initiated communication is associated with an ongoing unresolved issue, wherein the ongoing unresolved issue is associated with a non-fungible token (NFT) identifier;
retrieving, from a distributed ledger, an NFT for the ongoing unresolved issue using the NFT identifier for the ongoing unresolved issue, wherein the NFT for the ongoing unresolved issue comprises at least a description of the ongoing unresolved issue;
transmitting control signals configured to cause a resource transfer instrument associated with the user to display the description of the ongoing unresolved issue;
electronically receiving, via the resource transfer instrument, a user input acknowledging the entity-initiated communication based on at least the description of the ongoing unresolved issue; and
authorizing the entity-initiated communication to the user via the user input device based on at least receiving the user input.