Patent ID: 11966493
Assignee: COMCAST CABLE COMMUNICATIONS, LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 10:
11. A method comprising:
receiving, by a computing device and from a user device, a communication in a communication session;
determining, based on one or more previous communications in the communication session, a fraud detection value of the communication session, wherein the fraud detection value of the communication session indicates a likelihood of identity fraud during the communication session;
determining, based on the communication and a frequency of one or more punctuations in text associated with a user, an author confidence value of the communication, wherein the author confidence value of the communication indicates a likelihood that the user caused the user device to provide the communication;
adjusting, based on the author confidence value of the communication, the fraud detection value of the communication session; and
requesting, based on the adjusted fraud detection value of the communication session and from the user device, additional identification information.