Patent ID: 11889153
Assignee: BANK OF AMERICA CORPORATION
Field: Audio-visual technology (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 14:
15. A non-transitory computer-readable medium comprising instructions that, when executed by a hardware processor, cause the processor to:
record a set of videos, each video of the set of videos associated with an application of a set of applications and depicting a process performed using the application;
for each video of the set of videos:
generate metadata associated with the process depicted in the video; and
store the metadata within a collection of metadata;

receive a request for information from a user;
determine an estimate of a wait time to generate a response to the request to the user; and
in response to receiving the request for the information:
in conjunction with transmitting the estimate of the wait time to the user, identify an application of the set of applications for use in generating the response to the request, wherein the application is not associated with an available application programming interface (API);
generate, based on the collection of metadata, instructions for interfacing with the application to generate the response to the request;
execute the instructions to interface with the application to generate the response to the request; and
transmit the response to the user.