Patent ID: 11900942
Assignee: INTERACTIVE MEDIA S.P.A.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 13:
14. The system of claim 12, said system further comprising a dialog manager (audio speech to text converter) comprising said at least one computer processor and said memory, said dialog manager configured to convert user audio speech content into text for a target chatbot selected from a plurality of different chatbots, by using said chatbot configuration data for said target chatbot, and any said session data from a previous chatbot message with said user, to select a preferred speech-to-text service from a plurality of different speech-to-text services;
said dialog manager further configured so when said previous chatbot message consisted of a set of options, to generate a set of instructions for said preferred speech-to-text service to determine with high certainty at least one meaning of a user utterance among a set of expected user utterances, thus determining a set of likely user utterances;
said dialog manager further configured to use said preferred speech-to-text service and said set of likely user utterances to produce raw chatbot input text, and to further use a syntactic chatbot adaptor device comprising said at least one computer processor and said memory to process said raw chatbot input text, thus producing chatbot-ready input text; and to transmit said chatbot-ready input text to said target chatbot.