Patent ID: 11961083
Assignee: NCR VOYIX CORPORATION
Field: Control (Instruments)
Classification: CPC G | IPC G

Claim 10:
11. A method, comprising:
receiving item information from a loss prevention application executing on a transaction terminal during a transaction at the transaction terminal, wherein receiving further includes receiving the item information as an image, a video clip, and item details provided by a scanned code on an item at the transaction terminal;
instructing a transaction manager processing the transaction to continue processing the transaction without completing the transaction based on identifying that a customer has started payment processing by detecting a card swiped in a card reader of the transaction terminal, and wherein instructing further includes preventing the transaction from completing at the transaction terminal by holding card information associated with the card swiped in the card reader in abeyance and by not providing the card information to and not processing the card information with a corresponding financial institution and intentionally slowing down the transaction and obfuscating from the customer that the item information is being evaluated for potential theft during the slowing down of the transaction;
providing the item information to an alert controller of a management terminal, wherein the providing further includes causing the transaction manager to engage the customer at the transaction terminal in questions during the slowing down of the transaction to intentionally delay completion of the transaction or intentionally suspend the transaction until a response is received from the alert controller, wherein a length of time that the transaction is slowed down is dependent upon a time set by the alert controller;
directing the transaction manager to perform processing comprising interrupting the transaction preventing completion of the transaction when theft is detected by the alert controller and completing the transaction based on the response provided from the alert controller indicating that theft is not detected by providing the card information to the corresponding financial institution to complete the transaction; and
instructing the transaction manager to permit the transaction to complete by supplying the transaction manager an override sent by an operator of the management terminal when the operator of the management terminal after reviewing the video clip concludes that there was no theft for the transaction, wherein the video clip includes a certain image of a certain item displayed with transaction details for the transaction and a terminal identifier for the transaction terminal on the management terminal to the operator.