Patent ID: 11948188
Assignee: JPMORGAN CHASE BANK, N.A.
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 0:
1. An automated Automatic Teller Machine (ATM) exception processing method for facilitating completion of an ATM deposit transaction upon an occurrence of an exception, the method comprising:
remotely monitoring an ATM for the exception by an automated ATM monitoring system over a first communication network;
automatically reporting a detected exception resulting in a failed ATM deposit transaction, by a processor in the automated ATM monitoring system, to both a customer processing system and to a reconstruction transaction system over a second communication network;
processing a customer claim by the customer processing system based on the failed ATM deposit transaction;
reconstructing the failed ATM deposit transaction by the reconstruction transaction system; and
reconciling the customer claim with the reconstructed ATM deposit transaction.