Patent ID: 11956187
Assignee: ASAPP, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A computer-implemented method, comprising:
creating a first communications session between a first user and a second user;
processing a first communication between the first user and the second user to select a first natural language intent from a plurality of possible natural language intents;
processing a second communication between the first user and the second user to recognize a first value corresponding to a first information item;
selecting a first automated workflow from a plurality of automated workflows using the first natural language intent, wherein the first automated workflow comprises a plurality of information items and logic for obtaining values for the plurality of information items from the first user;
determining that the first automated workflow includes the first information item;
updating the first automated workflow to include the first value for the first information item;
transferring the first user to a second communications session with the first automated workflow;
implementing the first automated workflow with the first user, wherein implementing the first automated workflow comprises bypassing logic for requesting a value for the first information item; and
completing a first operation using information obtained from the first automated workflow.