Patent ID: 11924150
Assignee: GOOGLE LLC
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 0:
1. A method implemented by one or more processors, the method comprising:
identifying a voice bot associated with an entity, the voice bot being previously trained to communicate with a plurality of users on behalf of the entity via one or more communication channels for communicating with the voice bot;
subsequent to the voice bot being previously trained to communicate with the plurality of users on behalf of the entity:
receiving, from a representative associated with the entity, representative input to modify one or more parameters that the voice bot utilizes in communicating with the plurality of users on behalf of the entity, the representative input being received via a telephone communication channel, from among the one or more communication channels, that the plurality of users utilize to communicate with the entity, and the representative input being spoken input that is spoken by representative associated with the entity and via the telephone communication channel;
in response to receiving the representative input to modify one or more of the parameters that the voice bot that was previously trained to communicate with the plurality of users on behalf of the entity:
determining whether the representative associated with the entity that provided the representative input is authorized, on behalf of the entity, to cause one or more of the parameters that the voice bot utilizes in communicating with the plurality of users on behalf of the entity to be modified; and

in response to determining that the representative associated with the entity that provided the representative input is authorized, on behalf of the entity, to cause one or more of the parameters that the voice bot utilizes in communicating with the plurality of users on behalf of the entity to be modified:
causing one or more of the parameters that the voice bot utilizes in communicating with the plurality of users on behalf of the entity to be modified based on the representative input.