Patent ID: 11924281
Assignee: HELLOFACTORY CO., LTD.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 2:
3. A computer-implemented method, comprising:
detecting occurrence of a predetermined event;
searching for, by a service request management terminal, a location of a staff terminal of a staff member closest to where the detected event occurs;
sending, by the service request management terminal, a message to the staff terminal of the staff member closest to where the detected event occurs;
checking, by the service request management terminal, whether the staff member closest to where the detected event occurs has accepted or rejected the message using the staff terminal; and
if the staff member closest to where the detected event occurs has rejected the message using the staff terminal, sending, by the service request management terminal, the message to another staff member's staff terminal,
wherein the another staff member's staff terminal to which the service request management terminal sends the message is a staff terminal which is located second closest to where the detected event.