Patent ID: 11930132
Assignee: BAPTIST HEALTH SOUTH FLORIDA, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 16:
17. A computer program product comprising at least one non-transitory computer-readable medium including one or more instructions that, when executed by at least one processor, cause at least one processor to:
provide a handling interface in a call mapping system having a plurality of communication connected networks;
determine call improvement feedback from call request data for refining an associated dynamic handling profile of the call mapping system;
generate one or more updated dynamic handling profiles based on call improvement feedback from call information of a similar organization, the call improvement feedback identifying at least one call request outlier associated with the dynamic handling profile that occurs more than once; and
identify a profile change to be made as a result of call improvement feedback, with a notifier interface element configured to generate dynamic handling profiles including the one or more updated dynamic handling profiles based on call request data,
wherein one or more interfaces are provided for integrating primary healthcare-centric computing tools through bi-directional categorization of current or future calls of a healthcare provider to improve the call routing protocol based on internal and external call request feedback of the call improvement feedback.