Patent ID: 11909917
Assignee: PAYMENTUS CORPORATION
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. A computer-implemented method comprising:
determining, by one or more processors of a computing device, ambient audio signals from a user captured by the computing device while the computing device is in a passive listening state;
responsive to identifying, by the one or more processors, from the ambient audio signals, a predetermined trigger word, transitioning, by the one or more processors, of the computing device to an active listening state;
while the computing device is in the active listening state, receiving, by the one or more processors, an aural request from the user to initiate an interactive communication session with a communication system of a biller or a merchant;
determining, by the one or more processors, based at least in part on an analysis of the aural request from the user, a user intent associated with the aural request;
retrieving, by the one or more processors, an interaction map associated with the communication system of the biller or the merchant;
determining, by the one or more processors, based on at least the interaction map and the user intent, a predetermined interaction coding associated with the communication system of the biller or the merchant;
transmitting, by the one or more processors, a connection request to a network entity in the communication system of the biller or the merchant;
initiating, via a chatbot, the interactive communication session with the communication system of the biller or the merchant using the predetermined interaction coding;
generating, by the one or more processors, at least one textual response or audio response based at least in part on the user intent and the aural request; and
communicating, by the one or more processors, using the chatbot, with the network entity of the biller or the merchant using the at least one textual response or audio response.