Patent ID: 11928611
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A computer program product comprising:
one or more computer readable storage media, and program instructions collectively stored on the one or more computer readable storage media, the program instructions comprising:
program instructions to monitor a conversation in a communication system;
program instructions to generate a list of topics in the conversation based on an identification of a plurality of predetermined topics and an expected conversation length of time for each topic of the predetermined topics from data provided by a scheduling system, wherein the expected conversation length of time for a respective topic is based on a mean and standard deviation of time of one or more prior conversations pertaining to the respective topic;
program instructions to determine a flow for each topic based on the expected conversation length of time for the respective topic, number of participants, and sentiment associated to each topic, the flow being the progress of interactions and shifts for each topic;
program instructions to build a statistical model for each topic based on the flow indicating predicted success of a topic progression for an ongoing conversation; and
program instructions to update the topic progression for the ongoing conversation based on the predicted success.