Patent ID: 11943393
Assignee: VALUE-ADDED COMMUNICATIONS, INC.
Field: Telecommunications (Electrical engineering)
Classification: CPC H | IPC H

Claim 6:
7. A method for exchanging a message between an external party and an inmate, the method comprising:
receiving a call from the external party directed to the inmate;
determining that the inmate is unavailable;
directing the external party to leave a voice message for the inmate;
receiving the voice message and a call notification flag from the external party, the call notification flag indicating whether the external party wishes to be separately notified of a missed call attempt from the inmate;
storing the voice message and the call notification flag in a database;
performing security analysis on the voice message;
in response to the voice message satisfying the security analysis, notifying the inmate via a telephone instrument as to the voice message and directing the inmate to retrieve the voice message from the database;
transmitting a notification to the external party in response to the inmate retrieving the voice message from the database;
receiving an outgoing call from the inmate to the external party;
detecting that the outgoing call was not answered by the external party; and
transmitting, in response to the detecting, a missed call notification to the external party based on the call notification flag.