Patent ID: 11902117
Assignee: BANK OF AMERICA CORPORATION
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 0:
1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for providing a virtual on-watch, the method comprising:
receiving, using a receiver, a report of a service outage incident in a computer network;
arranging an electronic bridge to serve as an electronic staging area to respond to the service outage incident, wherein said electronic bridge is configured to determine whether a previous-in-time electronic bridge that relates to the subject matter of the service outage incident already exists, and when said previous-in-time electronic bridge exists, ceasing arranging of the electronic bridge and prompting at least one of a set of responders to join the previous-in-time electronic bridge;
transmitting, using a transmitter, an Application Programming Interface (API) call to a WebEx bridge platform for all bridge information available in the computer network, said bridge information that comprises all of a plurality of electronic bridges that are currently being hosted by the WebEx bridge platform, and a plurality of responders that are currently involved in at least one of the plurality of electronic bridges;
identifying, using the processor in electronic communication with the WebEx bridge platform, a set of responders that are capable of responding to the incident, that are not listed among the plurality of responders that are currently involved in at least one of the plurality of electronic bridges, and that are electronically listed on the WebEx bridge as available to join the electronic bridge; and
using the WebEx bridge platform to send an electronic prompt to the at least one of the set of responders to join the electronic bridge.