Patent ID: 11930054
Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC H

Claim 14:
15. A non-transitory, computer-readable medium, comprising machine-readable instructions that, when executed by a processor of a computing device, cause the computing device to at least:
receive a request to engage in an interaction session from a client device;
determine a user intent based at least in part on an output of an intent model, the output of intent model being determined according to an input including user interaction data organized according to a predefined schema and translated from to a second format that is required for the intent model, a first portion of the user interaction data being translated from a first format associated with a first type of communication channel of a plurality of communication channels to the second format, a second portion of the user interaction data being translated from a third format associated with a second type of communication channel of a plurality of communication channels to the second format, and the user interaction data corresponding to a plurality of user interactions with a plurality of services by a user associated with the client device via the plurality of communication channels;
generate a user interface associated with the interaction session, the user interface including an indication of knowledge of the user intent; and
cause the user interface to be rendered on the client device.