Patent ID: 11954712
Assignee: KARYA PROPERTY MANAGEMENT, LLC
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 6:
7. A non-transitory computer-readable medium storing one or more instructions that, when executed by at least one processor that includes hardware configured to execute the one or more instructions, cause the at least one processor to perform one or more operations comprising:
receive a plurality of customer reviews from at least one external source, wherein receiving the plurality of customer reviews comprises:
transmitting a functional call at a pre-determined frequency with property identifiers to an application programming interface (API), wherein the API generates a listing of uniform resource locators associated with the property identifiers; and
instructing the API to send a request to a webpage associated with each one of the uniform resource locators for retrieval of review information, wherein a record is created from the retrieved review information to be stored in an internal database as one of the received plurality of customer reviews;

categorize each one of the received plurality of customer reviews into a designated one or more categories;
display the received plurality of customer reviews through one or more widgets on a user interface of a management system;
generate a response to one of the received plurality of customer reviews; and
transmit the generated response to the at least one external source.