Patent ID: 11972448
Assignee: WESTWOOD CAPITAL PARTNERS, INC.
Field: IT methods for management (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 3:
4. The communication system according to claim 1, wherein said authenticated survey rating service subsystem using data processors with programmed functionality that: (a) receives scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request, said one or more marked questions on said first survey request or said second follow-up survey request are designated in that manner by the user, team member or associate; (b) evaluates the scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request, (c) translates written statement responses into rating scores based on associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request; and (d) calculates a rating score based on the evaluation of the scores associated with responses from said customer to one or more marked questions on said first survey request or said second follow-up survey request.