Patent ID: 11902041
Assignee: SALESFORCE, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 7:
8. A method comprising:
receiving, from a first client associated with a first user of a communication platform, a plurality of communications between a first user account of the first user and one or more other user accounts associated with one or more other users of the communication platform;
identifying, based at least in part on communications, of the plurality of communications, sent by the first user to a second user account, of the one or more other user accounts, associated with a second user, a level of interaction between the first user account and the second user account;
determining an interaction score associated with the second user based at least in part on whether the level of interaction between the first user account and the second user account exceeds a predicted level of interaction between the first user account and the second user account;
causing display, via the first client, of the interaction score associated with the second user;
identifying a subset of communications of the plurality of communications that are associated with a reaction;
determining a first number of communications of the subset of communications that are associated with the second user and a second number of communications of the subset of communications that are associated with a third user of the one or more other users;
ranking the second user and the third user based at least in part on the first number of communications and the second number of communications; and
causing display, via the first client, of a list of top-ranked users associated with the reaction.