Patent ID: 11900270
Assignee: RINGCENTRAL, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 17:
18. A non-transitory, computer-readable medium, storing instructions that, when executed by a processor, cause:
training a machine learning model, using a training data set of communication history data, to generate a trained machine learning model that maps standardized reaction data to one or more reactions proprietary to different communication services;
obtaining current reaction data from a plurality of communications through the different communication services;
analyzing the current reaction data to generate current standardized reaction data that characterizes a sentiment of the reaction, and wherein the analyzing includes pausing patterns in the current reaction data, and wherein the analyzing further include resolving a conflict associated with the current reaction data from the plurality of communications through the different communication services;
mapping, using the trained machine learning model, the current standardized reaction data to the one or more reactions proprietary to the different communication services to generate one or more identified proprietary reactions; and
providing to the different communication services, the one or more identified reactions proprietary to the different communication services.