Patent ID: 11950094
Assignee: UJET, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 0:
1. A customer communication system comprising:
a gatekeeper configured to receive digital identification data and to compare the digital identification data to previously stored customer authentication data; and
a customer relationship management system including an agent interface configured to provide audio, text or video communication to a customer service agent to allow the customer service agent to communicate with a customer, the customer relationship management system configured to receive a customer service request from an access device of the customer and to direct the customer service request to the agent interface,
the customer relationship management system also including authentication logic configured to perform an authentication using at least two methods, the two methods including:
a) providing questions to the agent interface to be asked of the customer by the customer service agent through the agent interface and ratifying responses to the questions received through the agent interface from the customer, and
b) providing digital identification data, received from the access device, to the gatekeeper and receiving an automated ratification of the digital identification data from the gatekeeper,

the customer relationship management system being further configured to provide secure customer data to the agent interface or grant permission to use the secure customer data, only after the authentication, wherein the gatekeeper is configured to provide access to the secure customer data using network access control, wherein the authentication logic is further configured to automatically re-authenticate the access device in response to the customer service request being forwarded.