Patent ID: 11909720
Assignee: KYNDRYL, INC.
Field: Digital communication (Electrical engineering)
Classification: CPC H | IPC H

Claim 13:
14. A computer program product comprising one or more computer readable storage media having program instructions collectively stored on the one or more computer readable storage media, the program instructions executable to cause a computing device to:
connect to a database using an outbound connection as a result of a problem trigger that requires support from a support provider, wherein the computing device is an information technology (IT) product in a private network and the database is outside the private network, and wherein the IT product is registered with the database with a unique identifier of the IT product;
receive a response from the database based on the unique identifier of the IT product, the response including a command for execution by the IT product;
execute the command on the IT product; and
send result data to the database, wherein the result data is data that results from executing the command on the computing device,
wherein the private network includes a firewall that blocks inbound connections from devices outside the private network;
the response from the database is a response to the outbound connection; and
the connecting includes the computing device transmitting its unique identifier to the database.