Patent ID: 11936805
Assignee: CENTURYLINK INTELLECTUAL PROPERTY LLC
Field: Telecommunications (Electrical engineering)
Classification: CPC H  G | IPC G  H

Claim 18:
19. A system, comprising:
a plurality of data sources;
a plurality of automation bots; and
at least one computing system, each comprising:
at least one first processor; and
a first non-transitory computer readable medium communicatively coupled to the at least one first processor, the first non-transitory computer readable medium having stored thereon computer software comprising a first set of instructions that, when executed by the at least one first processor, causes the at least one computing system to:
collect data from each of the plurality of data sources, the collected data being associated with a plurality of services provided by a service provider;
autonomously analyze the collected data to identify any issues with provisioning one or more first services, among the plurality of services, to at least one first customer;
based on a determination that at least one first issue affects provisioning of at least one first service among the one or more first services, autonomously identify one or more first automation actions to address the determined at least one first issue;
autonomously send one or more first instructions to one or more first automation bots, among the plurality of automation bots, to perform the identified one or more first automation actions; and
generate and present a user interface (“UI”) on a user terminal associated with or operated by a user, the UI displaying information regarding at least one of the at least one first issue, the at least one first service affected by the at least one first issue, the identified one or more first automation actions for addressing the at least one first issue, or the one or more first automation bots for performing the one or more first automation actions
wherein determining that the at least one first issue affects provisioning of the at least one first service and identifying the one or more first automation actions to address the determined at least one first issue comprises:
comparing, by the at least one computing system, the collected data with a plurality of sets of predetermined conditions stored in a second database together with corresponding plurality of automation actions; and
determining, by the at least one computing system, that at least one first collected data among the collected data matches at least one first set of predetermined conditions among the plurality of sets of predetermined conditions, wherein the at least one first set of predetermined conditions corresponds to the one or more first automation actions among the plurality of automation actions.