Patent ID: 11902471
Assignee: DENSO CORPORATION
Field: Control (Instruments)
Classification: CPC H  G | IPC G  H

Claim 13:
14. A remote assistance apparatus that configures a vehicle remote assistance system together with a plurality of vehicles, the remote assistance apparatus comprising:
a receiving unit that receives calls that are transmitted from a calling unit provided in each of the plurality of vehicles; and
an assigning unit that schedules the calls that are received by the receiving unit based on a priority level that becomes higher in accompaniment with a waiting period of the call, determines whether the calls satisfy a call condition, and assigning the calls to an operator of a plurality of operators in response to determining that the calls satisfy the call condition, wherein:
the calling unit transmits a cancelation of the call to the remote assistance apparatus when a reason for the call is resolved after the call is made;
the assigning unit cancels scheduling of the call that corresponds to the cancelation that is transmitted from a respective vehicle of the plurality of vehicles;
the priority level becomes higher in order of: a case in which the waiting period is less than a minimum waiting period; a case in which the waiting period exceeds the minimum waiting period and falls below a maximum waiting period; and a case in which the waiting period exceeds the maximum waiting period; and
in response to the waiting period being less than the minimum waiting period, the assigning unit determines that the call does not satisfy the call condition and does not assign the call to the operator.