Patent ID: 11971912
Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 14:
15. A non-transitory, computer-readable medium comprising machine-readable instructions stored in the memory that, when executed by a processor of a computing device, cause the computing device to at least:
generate a plurality of task keywords and a plurality of task related words from a corpus of digital chat records;
generate, an expandable template data structure based at least in part on the plurality of task keywords and the plurality of task related words;
extract a plurality of chat utterances from chat content data based at least in part on the plurality of task keywords associated and the plurality of task related words;
extract a plurality of chat snippets from the plurality of chat utterances;
rank the plurality of chat utterances and the plurality of chat snippets;
populate a template data structure with a subset of the ranked chat utterances from the plurality of ranked chat utterances and a subset of the ranked chat snippets from the plurality of the ranked chat snippets to form a chat summary data structure for the chat content data; and
store the chat summary data structure.