Patent ID: 11921764
Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
Field: Computer technology (Electrical engineering)
Classification: CPC G | IPC G

Claim 7:
8. A device, comprising:
one or more memories; and
one or more processors, communicatively coupled to the one or more memories, configured to:
receive, in near-real time, unstructured data associated with an application or a system;
extract textual data from the unstructured data;
parse the textual data to generate parsed textual data;
perform natural language processing on the parsed textual data to generate processed textual data;
process the processed textual data, with a clustering model, to identify topical data associated with the processed textual data,
wherein the clustering model is trained based on historical textual data associated with applications or systems and based on historical topical data associated with the applications or the systems;

process the topical data, with a classification model, to group the topical data into categories,
wherein the classification model is trained based on the historical topical data associated with the applications or the systems and based on historical category data associated with the applications or the systems;

generate a knowledge graph based on the categories;
store the knowledge graph in a data structure;
receive a question associated with the application or the system;
determine that a search of the knowledge graph failed to identify an answer to the question;
automatically connect a first client device, associated with a subject matter expert for the answer to the question, and a second client device associated with the question based on determining that the search of the knowledge graph failed to identify the answer to the question,
wherein the first client device and the second client device are automatically connected based on the search of the knowledge graph failing to identify the answer to the question;

monitor information exchanged between the first client device and the second client device;
update the knowledge graph based on the information exchanged between the first client device and the second client device; and
generate one or more analytics based on a quantity of times the subject matter expert revised the topical data in the knowledge graph.