Patent ID: 11935074
Assignee: IGT
Field: Control (Instruments)
Classification: CPC G | IPC G

Claim 5:
6. A casino patron engagement system comprising:
a server configured to securely communicate with a casino employee mobile device, wherein the casino employee mobile device is loaded with an employee application and configured to search for casino patron mobile profile beacons that are outputted by a plurality of casino patron mobile devices of a plurality of casino patrons, wherein the casino patron mobile devices are each loaded with a casino mobile patron profile application and configured to automatically output a casino patron mobile profile beacon associated with that casino patron mobile device including broadcast packets receivable and identifiable by the casino employee mobile device;
the server further configured to send to the casino employee mobile device casino employee achievement measurement data displayable by the casino employee mobile device;
the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the casino patron mobile profile beacons outputted by the casino patron mobile devices;
the server further configured to, responsive to receipt of the profile ID data from the casino employee mobile device, send to the casino employee mobile device patron profile data associated with the profile ID data, wherein the patron profile data enables the employee application to cause a display device of the casino employee mobile device to display patron profile information comprising an image of the casino patron, a name of the casino patron, and an indication of a complementary item previously provided to the casino patron for each of the plurality of casino patrons in association with related proximity information received from the casino patron mobile profile beacons to enable the casino employee to have information for interaction with the plurality of casino patrons, wherein the patron profile information comprises:
a floor map;
an employee location indicator displayed on the floor map and representing a current location of the casino employee mobile device; and
patron location indicators displayed on the floor map and representing current locations of the casino patron mobile devices, the patron location indicators identifying a priority level corresponding to each of the plurality of casino patrons relative to other casino patrons of the plurality of casino patrons and a priority level of each of a plurality of patron engagement campaigns associated with each of the plurality of casino patrons, the patron location indicators being user-selectable to display the information for completing the plurality of patron engagement campaigns associated with each of the plurality of casino patrons;

the server further configured to assign a task of one or more of the patron engagement campaigns associated with one or more of the casino patrons to a selected casino employee based at least in part on (1) a current location of a casino employee mobile device associated with the selected casino employee, (2) a quantity of tasks assigned to the selected casino employee relative to other casino employees, and at least one of (3a) a patron satisfaction ranking associated with the selected casino employee or (3b) an employee history associated with one or more of the casino patrons and the selected casino employee;
the server further configured to cause for each of the casino patrons a display, by display device of one of an electronic gaming machine and the casino patron mobile device of that casino patron, of a survey that enables that casino patron to provide patron feedback after the selected casino employee completes a task for that casino patron; and
the server further configured to receive, for each of the casino patrons, the patron feedback from the one of the electronic gaming machine and the casino patron mobile device of that casino patron.