Patent ID: 11869277
Assignee: ACCESSO TECHNOLOGY GROUP PLC
Field: Control (Instruments)
Classification: CPC G | IPC G

Claim 17:
18. A method of managing a queuing system for controlling access by a plurality of users to a plurality of attractions, the plurality of users having a plurality of access keys, each access key being associated with at least one user from the plurality of users, the method comprising:
receiving, by an electronic queue management server, electronic requests for attraction access, each request relating to a respective access key and being for the at least one user associated with the access key to access an attraction from the plurality of attractions;
managing, by the electronic queue management server, the plurality of virtual queues in respect of the plurality of attractions, each of the plurality of virtual queues being associated with a respective attraction of the plurality of attractions;
for each request received, adding, by the electronic queue management server, the respective at least one user to the virtual queue associated with the respective attraction;
determining, by the electronic queue management server, a time at which the respective at least one user in respect of each request reaches a front of the respective virtual queue and can access the attraction associated with the respective virtual queue on presentation of the respective access key; and
controlling, by an access control part in communication with the electronic queue management server, access to the attraction such that a user presenting an access key at the determined time for accessing the attraction is allowed to access the attraction;
reallocating, by the electronic queue management server, each of the users allocated to a first virtual queue of the one or more virtual queues and having a respective current position or wait time in the first virtual queue to a reallocated position or wait time within a respective alternate virtual queue from the one or more virtual queues, wherein the reallocated position or wait time for each user is the same or more advanced than the current position or wait time.