Patent ID: 11861725
Assignee: ALLSTATE INSURANCE COMPANY
Field: IT methods for management (Electrical engineering)
Classification: CPC G | IPC G

Claim 16:
17. The insurance claim system of claim 16, wherein the vehicle insurance claim management application further configured to execute a specific sequence of steps with the insurance company data server and the vehicle repair shop system to further cause the insurance claim system to:
receive the second vehicle repair estimate with the second estimate data from the vehicle repair shop system;
responsive, at least in part to, receiving the second vehicle repair estimate within the time period:
translate and change the second estimate data into a format accepted by the vehicle insurance claim management application;
calculate a rules-based intelligence score based on an analysis and audit of the second estimate data, wherein the rules-based intelligence score is related to an identification of anomalies in the second estimate data and includes a statistically-based analysis of historical estimate data;
determine a 3-tier intervention level for the second estimate data based on the rules-based intelligence score by comparing the rules-based intelligence score to a low-range, mid-range, or high-range threshold, wherein the 3-tier intervention level is one of a plurality of intervention levels, and wherein the low-range, mid-range, and high-range threshold is determined and adjusted by the vehicle insurance claim management application, and further wherein the low-range, mid-range, and high-range threshold is configurable;
provide real-time updates between the vehicle insurance claim management application and the vehicle repair shop system when any information changes; and
transmit and communicate, over Internet to the vehicle insurance claim management application, the real-time updates of any information changes.