Patent ID: 11914463
Assignee: SALESFORCE, INC.
Field: Computer technology (Electrical engineering)
Classification: CPC G  H | IPC G  H

Claim 7:
8. A non-transitory machine-readable storage medium, having instructions stored therein, which when executed by a computer processor cause the processor to perform a set of operations of a method of an automatic support service, the set of operations comprising:
receiving, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;
retrieving error information from a logging system for the error;
automatically generating a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;
sending the form to be displayed to the user interface for completion; and
responsive to receiving the completed form from the user interface, submitting a support ticket based on the completed form.