{ "normalize_embeddings": false, "labels": [ "Affirmative Confirmation", "Continue Conversation", "Correction Request", "End Conversation", "Negative Confirmation", "New Inquiry or Request", "Pause Conversation", "Questions Answerable by Conversational Context / History", "Questions Requiring External Information", "Questions on Process", "Refuse to Answer", "Repeat Conversation", "Restart Conversation", "Transfer to Human Agent" ] }